PayPal Reviews

Several months ago (I still don't know how it happened) PayPal paid $8.66 to Netflix on my behalf, like overdraft insurance? Anyway, they Emailed me the details. At the time I was getting several "Scammers" trying to get my info by sending fake emails claiming to be PayPal. I probably just deleted the real ones along with the fakes. Now the fun starts.

My PayPal account has been hacked, money has been taken out of my bank account without my authorization. When I call PayPal, after hours on hold, they tell me they cannot do anything about it. Those hackers have so much power, they leave notes on my PayPal account on behalf of the company. When I call customer service, they don't see the notes that I see on the account. Seems like the hackers have taken over PayPal, and PayPal provides zero customer protection. I will never do business with them.

Up until today, I had been a customer of PayPal since 2008. "6/7/19 today." I called to inquire about resolution of an issue opening a line of credit for a substantial purchase and got the runaround for near 3 hours. After being transferred from one call center to another, in America after hearing northern accents, to a foreigner, to a southern accent, back to India, and then back to the south. I finally after 2 hours and 45 minutes got the most ridiculous answer as the service agent told me that all I had to do was mail a letter. I lost it after being placed on hold for an hour or more in total and at which point the local bank was closed so I was and still am quite livid!!!!

Customer service is the worst. Security is so easily breached. Impossible to speak or chat to a real human being. Even the volunteer moderators on their forums are saying stay away from PayPal. Too many scams, too many instances of people getting locked out of their accounts, and not be able to resolve with a real human being. We need other formats and companies need to stop relying on them, they will just be an AI controlled entity. Revolution must be enacted.

I just closed my PayPal account and dispute with them because they lied, kicked me off of their Facebook page when I called them out for lying, would not refund my money. Do not do business with PayPal. They stole $77.00 from me.

I have tried 4 of 6 times to set up my bank account with PayPal in the last month and each time I am told to "Try again later". I called the second time it had done it and asked if they would be able to help over the phone, thinking it would be a smoother process. The lady was absolutely rude but nevertheless claimed to have it set and ready to go. The next time I went on it was all gone, I assumed not saved right on her end (?) since I wasn't the one to set it up. I brushed it off having no time and would proceed to try again later. I did, and the same thing happened so I called again. This time a new lady proceeds to tell me it's my browser (Google Chrome) and that my bank won't work and I'll have to sign up with a new bank...all to receive money they owe me.

The beginning of January 2019 I sold a product, The product was delivered to the seller one day after the expected arrival date and by then the seller had already contacted her bank and been refunded in full. It is now six months later and I have still not received my money for the product. I am out the product and have a negative balance on my account due to PayPal not having any seller protection. PayPal informed me that they have to wait to hear from the bank, in the meantime my account is suspended because I refuse to pay the negative balance. No product, not paid for it, and now they want me to pay for my own product that The buyer received. What a complete joke. PayPal DOES NOT PROTECT SELLERS! Never again.

PayPal brands itself as a secure payment that protects the client. In reality, this is just to mask a non-working, useless, out-dated and retarded security algorithm. If you want fast transactions, stay away from this garbage. Paypal Security Algorithm will in fact make your life miserable. It will be hell on earth just to receive your hard-earned own money. Paypal Security Algorithm will do everything to delay your transaction. STAY AWAY from this piece of garbage of code.

Just trying to get in touch with Paypal is a nightmare. I have called 4 times now and waited 20 minutes each time so far. Still no answer. Is there just 1 person answering phones? I've also tried using their messaging system and they for some reason cannot answer over messaging. Obviously it's not a secure system.

My accounts was hacked on 5/26/19, so I called PayPal to recover. Instead of helping me getting back the money, they actually threw me away like a piece of trash. I'm literally a piece of trash to them. The last rep that was on the phone with me on 6/5/19 was so terrible. She just simply said "nope" for everything I asked. They blocked my account, and I cannot use PayPal anymore (thanks God, I do appreciate this). The bank was able to recover my money so easily because it was not me that made the transaction. There are many similar companies offer the same kind of service like PayPal but with much better customer services and guideline (i.e. Zelle, Apple Pay, Samsung Pay, Venmo, Affirm, etc.). Please don't wait till you be a victim like me. Stop and block the account and do some research to choose the company that you should go with.

I had five charges on my credit card for a total of more than $631 which were not authorized by me. Nor, did they appear on my PayPal statement. PayPal said, "Sorry for your inconvenience, but we can not help." I'm now placing those fraudulent charges into dispute with my credit card company. I've completely lost faith in PayPal's ability to protect me from fraud. Therefore, I'm closing both of my PayPal accounts.

I've literally just wasted an entire day dealing with eBay and PayPal trying to make a simple purchase. I thought the issue initially was with my credit cards so I called them. Then called eBay and they said it was a PayPal issue. I tried to pay for my auction that I had won, which I'm now stuck with, in every possible way except sending them a check or money order. I tried my credit cards, which all go through PayPal anyways, and they all keep saying not a valid form of payment.

Last year I had someone pay me for a business transaction through PayPal business and the money was there and my name already verified, someone stole my money and then deleted my name and all my transactions. I went to look and just 2018 transactions were there and a return was done on McAfee Antivirus. They took the money back out without my knowledge, lost 2 time and corporate said there is nothing they can do. I emailed the Attorney General's office, the Federal Trade Commission and Ic3 Gov. One year later and a number of complaints finally the Federal Trade Commission sent me what I need. Maybe I'll get justice.

My PayPal account was hacked and my bank info stolen and acct overdrawn. I had issues with customer service telling me that my bank never paid this money even though it all said PayPal instant transfer and my acct was overdrawn. I have since closed the bank acct and refuse to put my new info on their site. Now I have an available balance and have been trying to get a check from them. I get an error trying to request a check online so I confirmed that customer service can cut me a check. I’ve called multiple times. Originally, she asked me to try online one more time, then my acct was blocked so she couldn’t cut the check. I requested to talk to managers, etc and got nowhere because “no one can override the system”.

I have seen some people rant and rave that certain information was needed to resolve their case. It's typically proof of delivery and things like that. I don't blame PayPal for requiring I prove an item never arrived when tracking says otherwise. As someone who runs a company and deals with the same situation, I'd say it's fair practice. Once I contacted UPS and received their delivery information and presented it to PayPal, boom! I got my refund. Keep in mind, tracking is NOT proof, request GPS location of scan, label information (could be address wrong), etc. If they made it too easy, it would be taken advantage of and buyer protection would likely no longer exist.

Yet another review about how much Paypal sucks. Despite successfully linking my bank to PayPal it will not transfer the funds, at all, anywhere - not to another user, not to the bank I put on file, nothing. NetSpend does NOT WORK AT ALL on their platform yet both companies advertise the eases with which money can indeed be transferred. After 3 hours on the phone with PayPal the rep informed me that MetaBank - the bank behind NetSpend - shows up in their system as 'Routing Number blocked', despite having verified their deposits. Can't even authenticate me via text message because 'the system refuses'. Paypal claims there is no department to escalate this to. What the hell? Either way my only option is to send this back as a refund, TO the person who sent me the funds. Absolute scam.

2 weeks after signing up for PayPal I received a text receipt for purchases made (not by me) at a Motel in my hometown. This was a major concern to me. The representative's unprofessional thickly accented reply was basically "Sir, I'm showing that amount hasn't been withdrawn so no don't worry. There's no security issue." Fast forward a few months and they are demanding my SSN because of their activity metrics. I enter it THREE times on their site only to have it say "Things don't appear to be working at the moment.." Again another serious security issue. If this company is going to be in control of so much and charge for their services, their security NEEDS to be far above this. Lastly I read up on their political and social agendas and actions...very disturbing in a free country. I am currently looking for alternatives.

I purchased a used iphone on eBay that was grossly misrepresented. The phone had some cracks on the back, but was listed as "Working perfect. No problems at all". After paying $410.50, I received the phone and it was definitely not working perfectly. The phone would Facetime in the middle of every call. So I set up a claim through Paypal and they denied the claim.

Since 2006, I've been sending monthly donations to local horse rescue through PayPal, amounting to $5500 or so. Found out approximately 2 wks ago, she hasn't received a "dime" of it. I've been told that a rep would call me when I called PayPal. No one has called. I have reported to FBI. This is grand theft.

I own a business and unfortunately have to use PayPal as most of my customer prefer to pay using it. They required documents from me and suspended my account. I uploaded the documents and 2 weeks later they still have not approved or removed restrictions. I have called 3 times and all they say is it will be reviewed within the next 24 hours. Still nothing. No customer service at all when it comes to actually resolve things and considering the astonishing amount you pay in fees to use their service!!

I called PayPal to find out why the money for a purchase was refunded back to me. I requested a call back in 40 minutes because the automated system said all representatives were busy at the time. That time passed and I still didn’t receive a call. I called PayPal back and the automated system said I would have another 40 minute wait. Which I waited another 40 minutes and I’m still waiting for someone to come to the phone. It has been an hour since I was put on hold. PayPal received one star because the wait time is too long. Plus when PayPal said they would call me back they didn’t. This is frustrating when you are seeking answers to questions that only a representative can answer.

PayPal staff seem to be totally incompetent. I have been waiting for a refund and they keep asking me for information I've already provided. Then they tell me the matter's resolved when it isn't. Their system doesn't work properly and I have wasted so much time on this matter it's a joke. Impossible to speak to anyone and they delete negative comments on their Facebook page. I used to be a fan but will be using AfterPay in the future. Customer Service non existent. PayPal just wants your money.

EVERY TIME I use PayPal...and I mean Every time I never received my money on time. It's Allllways something. I call before, during and after all my transactions and no one gives me the same answer that suppose to be the rules. I paid PayPal for a professional service and I never get it. DO NOT USE PAYPAL.

I purchased a merchandise online on a website MOPROH. Because I used PayPal I thought it should be fine, I will be secured. After 2 weeks nothing arrived. I contacted PayPal and opened a case to follow up where my order is. The merchant uploaded a UPS shipping information only showing they shipped something to my town but the signer of the package wasn't me or my family members. Long story short the uploaded fraudulent shipping information and purchase was perfectly fine for PayPal and I am sitting here without my money or the pair of shoes that I ordered. PayPal assisted to the fraudulent activity of the seller and they are not willing to do anything to protect me as their long time customer.

I purchased an item from a vendor in China which I have used several times before but this time the item I ordered was not the same, in fact it was horrible. I started a dispute with the seller and they wanted to only give me back 20% literally only $20 when I paid over $100 so I said no. I asked for a return address and no response. I then escalated the issue to PayPal to make a decision and they went in favor of the seller saying the item is not significantly different than described. How can they say that when they did not see the item and the quality. Nor did they get me the address so I could return it. Totally unfair and I will be closing my account over this issue. Be aware of PayPal because they are not for the buyer even though you are spending your money the same as the seller.

When you use PayPal you provide them with your credit card. Your credit card company gives great service on fraudulent charges and refunds. PayPay does NOT. I have had 3 experiences where they will not assist with a fraudulent charge and instruct me to contact my credit card company. Also, with a refund, I have experienced poor customer service and a similar response to contact the merchant directly. PayPal does not provide any service. Just use your credit card.

I bought clothing at an online company called StyleWe using PayPal. The company's website said returns would be "easy." I tried to return the merchandise only to find out it was NOT easy because returns had to go to China. The package was returned to me because the Post Office couldn't deliver it to the address given, and the StyleWe would not refund my money. I complained to Paypal and a representative opened a dispute for me. All of the details of the dispute were wrong and even the sentences made no sense because the person who took my information was not an accomplished English speaker. The dispute was denied because Paypal said StyleWe hadn't received their unreturnable merchandise.

If you're a business I would never recommend working with PayPal. I opened up a store, had £800 in the PayPal account from purchases and out of nowhere PayPal lock my account and tell me I can't touch my money for 180 days... Also spoke to the lady over the phone and she was very rude.

I made a purchase on eBay. 3 hours later the seller was kicked off the eBay site. I called eBay and informed them that the seller was taken off the site and I called eBay Mastercard and filed a complaint. eBay told me to cancel the complaint and let PayPal handle it so I did. They gave the seller 10 days to respond. The seller waited till the last day to dispute the case blaming eBay. PayPal told me, "Don't worry. We will handle your case. Don't call or respond to any emails." Well shortly after they sent a email to me giving me 3 days to respond. Since I didn't respond they closed my case. So then I reopened my case giving the seller 10 more days to respond. Once again the resolutions team informed me again, "Don't worry. This time we are going to handle it. No emails will be sent again."

I've been on hold for over 3 hours!!! Yes 3 hours waiting to speak to a specialist about unlocking my account so I can get my money out!! Every time I call I'm sent to a specialist and put on hold until they connect the call to a specialist but I'm placed on hold for forever and no one answers.. Get more employees if that's the issue. I want my money!

PLEASE LEARN FROM MY MISTAKES AND DO NOT USE PAYPAL. I have been a PayPal member for over 5+ years, exclusively used them for my online store, and never had a problem with the company or any buyer/seller within the company. In fact I recommended it to my peers and friends when do online shopping or selling. THAT SAID, in the last two weeks, PayPal has managed to create a huge inconvenience in my life, and have only made matters worse in how they handle it. Recently I came across a large sum of money from one specific buyer. After these transactions occurred, their algorithm triggered a flag and I had to go through a process to restore my account by verifying my identity, this is reasonable.

I have a PayPal credit account and I shop a lot on eBay. They gave me a limit however I unknowingly went over the limit. They immediately took over 100.00 from my debit card to pay for some of the eBay items without giving me any notice. I am a senior and trying to live on a small check. PayPal took that money without notifying me in advance. I was getting ready to go to the grocery store to buy some food so I wanted to see what I was able to spend. Oops. Good thing I checked first before going out shopping as PayPal took out over 100.00 from my checking account without notifying me. Good thing I checked as it could have been pretty embarrassing at the register trying to pay for my food.

After making a purchase online using my PayPal account, I quickly realized that the merchant was fraudulent. I immediately involved PayPal in the concern but was given faulty information and inadequate responses to the dispute process. PLEASE KNOW that PayPal DOES NOT protect a consumer from illegal merchants on their system. I have been working to resolve my case for months to no avail. They have consistently ignored the facts of my transaction and have not shown any effort to rectify and stop these types of transactions from occurring. Do not place your trust in this service.

Notification of my sister's death in mid March 2019, all documentation and required paperwork (death certificate, will, executor letter, instructions on how to return funds, DL copy of Executor, etc.) forwarded to PayPal Compliance Department March 30, 2019, yet the Estate has been unable to get any information on remaining funds held in her Cash Plus account, or to have these funds returned to the Estate per their directions. Multiple letters, emails, and customer service emails have been sent without anyone getting back to the Estate, or crediting her checking account as they indicated would happen.

Paypal has gone down in the last year. Train your people better.

Despite the perceived convenience of PayPal to a small business, I would never recommend them as a business partner. I used them for online purchases through my website. A customer placed a non-refundable deposit then changed her mind about the purchase, PayPal chose to refund her even though it clearly stated that payments for this service are non-refundable and since it clearly states in their own User Agreement and Seller Protection policy that changing your mind about an item is not a sufficient grounds for refunds. Every time I called them I was misled and lied to about the information they received from me and from the buyer. The buyer also sent "proof" that I promised a refund, which is false because no document was ever sent to the buyer.

Back on April 8th, my eBay account was hijacked. The account username, password, address, etc. were all changed and items were purchased using my linked PayPal account. PayPal charged the items to my Capital One credit card, who immediately notified me of the charges. In less than an hour, I had contacted all three companies, all charges reversed, credit card changed, eBay account re-established, etc. All seemed well until a month later, one of the charges came back on my credit card.

PayPal is totally rip off, they took their charge and now they have hold my money by saying, "Your account is limited," without telling me any reason why they limited my account. I have not even a single dispute still they held my 7 thousand dollars.... This PayPal is a complete ripoff.

Terrible dispute solutions and resolutions. We bought items (shipped from CA) & received items not ordered. Both the seller and PayPal expect return of the items to China - an expensive return. It was a real hassle trying to get to talk or chat with anyone at PayPal. The issue would have been better resolved if the items were merely charged on a charge card than dealing with PayPal. I fail to understand why when we did not receive what was ordered we need to go to the expense of returning them - PayPal did note they MIGHT reimburse return shipping - not that they will reimburse it. BUY WITH A CHARGE CARD - DON'T USE PAYPAL. PayPal is way too difficult to obtain results.

So I as a Canadian have all kinds of issues with PayPal. The length of time it takes for them to process a payment (3+ days) and their requirement and process of validating my id is a pain. Ex: I wanted to send money but they needed me to validate my address. I send the required ID. It takes 6 business days (this is the internet in the 21st century business days should be all days, but they don't include weekends at PayPal). This in itself is ridiculous. After waiting the 6 weekdays they tell me my id is not good enough for them and I need something issued in the past 12 months. First of all it has an issue date of 2 months ago, 2nd of all nothing about a 12 month issue date was mentioned beforehand. If sending money as a Canadian I would advise the 1000's of other options online to transfer money (E-transfer, Western Union, Bitcoin, Goldmoney, etc.) over Paypal.

I was OK with PayPal up until I Invoiced a customer through them. A VERY long story short, I was fed false information, I was told a different story every time I called them and they lied to me about contacting the customer. They said they sent emails to them when in fact they did not. All in all they held my money for almost a month and when asked about who gets the interest made off of that money while it is sitting in their bank, the replied "what interest?" I strongly suggest you DO NOT use PayPal to send an invoice. Call your bank and find another way... PayPal is a total ripoff.

Trying to get funds out of PayPal account is absurdly frustrating. To compound the issue their Help staff cannot answer any questions or provide any specific reason why their “system” will not issue your funds. After multiple calls over the last month I have tried to get my money all the reps response have been pure speculation to why the “system” will not comply to my request. Each speculative steps they offer I respond “tried that already”. Since I have become an expert with the number of hours attempting to get my money. The same conclusion by PayPal Help rep is the same “just have to wait and try again later”. Seriously?

I put in a claim for refund from a globally-infamous Chinese company, JustFashionNow (that changes its name frequently) and provided tracking numbers to a London UK address which proved to be bogus, non-existent. My claim was denied as I allegedly did not Provide tracking information. Huh?! I am appealing, of course, as scammers should not get away with it. I provide the link to the website with umpteen posts about this scam company too. What is PayPal doing providing cover to scams?!

They are keeping my money from me because they allowed a transaction I had called and asked them to not allow! Twice!!!! Now they've locked my account I am highly upset! I'm a mother of two special needs children and I need diapers and food!!!!

I transferred money from my Paypal account to my bank account on the 24th of April 2019. As of writing, it’s still not posted in my bank account for more than a month now. Here’s what they did: 1. Paypal customer service trace the money and they can't trace it. 2. I called my bank and was told that since Paypal is the app used to transfer money and it’s not posted in my bank, the problem is in their end. 3. Asked a question in one of their Facebook post and was told to message them privately. 4. They blocked me to their Facebook page because it gives them bad publicity that their UI cannot be trusted with our finances. 5. Contacted customer service through Facebook chat and was told that they cannot help me and I should call them. What is your response now, Paypal? I have all the screenshots to prove all of the above.

I bought three items from a Chinese seller and the tracking numbers said the items were delivered at my house; they were not and PayPal and also eBay refuse to give me any refund. To back up my claim I told PayPal at least a dozen other buyers who bought similar items at the same time, have said the same thing about the tracking being fake. I told eBay to look at the seller's recent negative feedback as proof of my claims but still no refund. Because of the many scammed buyers PayPal and eBay would have to pay many thousands of dollars in refunds, that is why they refuse to.

I purchased a product from a customer that indicated my product was sent. I asked for tracking number. They said I would receive it. I never received the tracking number and after a month, I emailed and asked where my product was. The company told me they took my money and couldn’t fill the order so I requested a refund through PayPal and put in a dispute and claim. This was all in February. It’s now June and PayPal has been giving me the run around asking for information I have already sent them numerous times. I have called them numerous times also asking why my refund hasn’t been dealt with? I have all the correspondence from the seller showing their lies and admitting they took my money knowing they could fill the order but PayPal will not help me.

I've use PayPal for years without an issue, but I recently used it to pay for two purchases from the same vendor, which their system incorrectly marked as "Money Transfers" and caused the credit card funding the transaction to process the purchases as cash advances. This cause those 2 transactions to both be accompanied by a cash advance fee and immediate begin incurring interest charges.

At some point PayPay tightened the restrictions on identity verifications for Canadian customers. My issues started when I switched to a cell phone from a landline. I added the cell phone. Verified it with a code. Then I removed the landline. Suddenly, the website wants to verify my identity - but CANNOT, through no methods - not my cell phone, not my email address (which I've had since I signed up).

They're looting us!!! I recently opened an account with them in India. The total charges comes to about 10%. That's not all; PayPal will keep the money with them for about a week before transferring it to your bank account.

If only I had an option to give negative rating to them. The whole reason of opening an account with PayPal was to receive money from my clients. All of a sudden they placed my account under limited access and have been in that status ever since. When I called the team they said that they need some more documents. I provided them immediately but it has been 1 and a half week. They haven't done anything about it. I have been following up and all I hear is excuses. They don't even connect the call to supervisor or manager. My money is stuck. I don't know what to do. My issue is still not resolved. I don't know who else to contact.

We have an account with PayPal and tried to add a 2nd bank account so we could accept donations for a fundraising campaign. 3 weeks later, hours and hours of wasted time on hold, numerous phone calls and emails we are still not able to confirm the new account. Each time we have been told something different. Even dealing with a supervisor has not helped. We also tried to confirm an additional person as a contact on the account and have not been able to confirm them. Everyone has a different answer which not helped at all. So here we are 3 weeks later and still not further ahead. They send canned emails that don’t speak to the issue and although their agents are apologetic it isn’t sincere. We are extremely disappointed with PayPal’s support.

This is the WORST service I have ever had in my life, for over a week now I'm waiting for my own damn money and nobody knows what they are doing while I'm constantly lied to and all y'all have to offer is sorry after sorry with NO resolution. But y'all are just that, SORRY! I'm truly disappointed and beyond annoyed, reading all of the cool stuff PayPal has going on I truly was looking forward to using these services. NEVER AGAIN!

I am writing this review because I am just so displeased with PayPal. They have tried ROB me of $600. I sold an iPhone x on eBay about 7 months ago, 6 months into the purchase the buyer tried to get a refund saying they had broken the phone. I told them, "Sorry it had been too long for me to accept the refund." They went to eBay for a refund. The case was found in my favor, they went to PayPal and the case was found in my favor so I won twice already. Then they went to their credit card company about it and PayPal just out right took $600 from my account to give them this refund after I already won the case with PayPal! Then without notifying me or anything of their decision to just take $600 from me on a case that was already ruled in my favor they just took $600 from me and sent my account straight to collections without a word! So now I'm out an iPhone X plus I'm in collections for $600.

I spend a total of 5 HOURS on the phone with all departments to get a payment I was COMMITTED to pay to process. They did nothing, were cold and rude and still kept my private info hostage and would not give legal verification that when I closed my account, they no longer would have all of my credit/debit card or checking account numbers in their system. To me, that’s identity fraud by an entire corporation. If this information helps at least one person decide NOT TO use PayPal, I will have done my part. I hope this horrible, greedy company goes up in flames, just as it deserves to.

Customer service reps aren't polite, escalate uncomfortable situations, speak over, chastise rather than answer questions. I think I spoke with someone named Marco, who refused to let me speak with anyone else and gave me a PO box to write my complaints to. My advice is keep track of every purchase made, every refund, and as soon as something doesn't look right cut the cord 'cause you won't get your money back, and the reps certainly aren't going to help.

Never trust PayPal for business purpose. They will suddenly block your account even if you are doing business genuinely and hold your payment for 200 days and release after so many calls. They will make you suffer always by asking so many documents again and again. Even after that they will limit your account. They are doing frauds only good for USA based people. Other countries stay away from their business.

There was a website that I paid for in February, but unknown to me was a subscription fee that automatically gets charged every 3 months. I woke up yesterday, checked my email, and there was a PayPal charge. I immediately canceled the subscription on the website, and contacted them to not bill me. The services were of no benefit. They responded by sending me their terms of service. That was of no help. They said they could not refund me. Now any reputable company would issue a refund and stop the subscription. Not this one.

I ordered through PayPal a pair of Costa sunglasses. Turns out the company was a sham and sent fake glasses. I had to jump through a bunch of hoops before that offered free return shipping. I told them that I should not have to pay to drive to the UPS Store to send this off, because after all I did nothing wrong. That said they wanted to keep customers and sellers happy and so this was their decision and it was final. At least that's what I heard in the broken English offered by the script bound "customer service" crony.

Have spent over 2 hours trying to get PayPal to send me a check for the money in my account. They say I need to give them my social security number of debit card number - no way.... This is MY money - not PayPal's money.

I am a seller on eBay, a buyer bought a electric flash from me on eBay and later asked to return it. eBay approved its return, and then eBay dismissed the case since the buyer never returned the flash. Buyer opened a dispute on PayPal after 2 months, and PayPal approved return, and this time buyer returned the flash, but it did not work after I received it, and PayPal does not care about it.

I've used PayPal for years and still have had such limits on my account. Fine, we've dealt with it and just tried to work with PayPal. Recently, a prompt was coming up every time we logged in to add our phone number and 2 step verification 'for safety'. So finally, I added that step *(mostly to get rid of the prompt) but thought 'ok, this is safe'. WELL happened to change my number late Saturday night 2 weeks ago and didn't think 'HEY maybe I should turn off 2 step verification first on my PayPal account' before I did this. 3 days later, I went to update all my accounts with the new phone number and was unable to log into PayPal. I've called 3 times now trying to unlock whatever it was they have on it and they are UNABLE to access my account with this 2 step verification on. DO NOT TURN THIS ON AT ALL NO MATTER HOW SAFE THEY SAY IT IS!!!!!

I cleared my Funds from MOBROG to PayPal. PayPal notified me that I have received a payment then a few minutes later I get another email from PayPal stating that PayPal cancelled my payment and the money just vanished and untraceable. When I sent a complaint email I got an automated response... My experience with PayPal is very bad.

I have written several emails to Paypal for resolution on a payment issue that left a negative record on my credit report. I am unhappy because the response from customer service are largely automated. They have not taken time to read the emails sent and to prepare a proper response. This assumption is bad. I have forfeited funds in the past because of this. A transaction was cancelled on eBay due to their system errors. This was charged on Paypal. I was not able to get my refund. I sent several emails and kept getting automated response with no answer addressing the issue. This is not acceptable.

PayPal is a huge scam and I advise everyone to stay clear of it! Someone sent me funds for a car I was selling. First red flag: anyone that has your email address can send you money! No approval needed!!!! Fraud!!!! Then, PayPal asked me to send a bunch of fees. It was added to my total payment for the car, but they needed me, THE SELLER, to send $2,000 worth of payments!!! FRAUD! Furthermore, they asked me to send to random countries via Western Union, which was flagged and cancelled. Then they asked me to send Amazon gift cards, which was flagged and cancelled as well.

I wanted to order meds online and thought if PayPal accepted vendors they were legit. WRONG. The meds had no numbers on them so they could not be the real medication. This is not about the money, it is about fraud on part of PayPal for allowing pharmacies to dispense without requiring a prescription, which I had but was never asked for by vendor. Is this not a felony? And federal offense? How does PayPal not get busted? Not to mention the vendors!

PayPal would not allow me to transfer my money to my bank account. It would not state why? It just kept saying system failure. When I called customer service they had no answers as to why and just told me keep trying. I call back again and was told no problems in their end so keep trying. Finally I get a supervisor and she says security flagged my transfer of my money to my own personal bank account. She said I can maybe get my money in 24 hours but could be 21 days. If I didn't hold for hours to get a supervisor I still would have no idea why. The customer service reps have no idea as to why. This is the worst company and holds people's incomes hostage for no reason. I have seen hundreds of customer complaints.

Bought from a Chinese company through PayPal. The item was not as advertised. Followed PayPal instructions exactly for return of item for refund. PayPal made the process extremely difficult. After 4 or 5 phone calls to them, they denied the $34 claim stating that they did not receive enough information re the item tracking back to China. I had assured them that once they received the postal receipt, they would refund in full. Didn't happen. I have closed my PayPal acct as they were worthless in helping me in any way.

Worst customer service experience from this company. Rude and passive aggressive agents. Additionally I had my account hacked into which is scary. I have since closed my account and want nothing to do with this company.

Purchased concert tickets from an individual using PayPal. I sent payment and received notification from seller that they had received the funds. I was told to wait a couple minutes while they sent the Tickets electronically. When I had enough time waiting I asked for my tickets and was immediately blocked and my wife was as well. Person vacated her ad for tickets on the concert site as well. Contacted PayPal immediately and was run around from one claim person to another. Then they denied my claim for it being filed under a “wrong” subcategory despite the agent telling me exactly what to do. Contacted PayPal again today and have gotten nowhere. Basically now it’s up to my bank to help me out. I’ll never use PayPal again.

My husband accidentally sent money to my dad account that he can’t get into. PayPal lied to him saying that if he confirmed they would send it back. Not even 2 minutes later they changed their story and wouldn’t do it. Wouldn’t help us in anyway! Now me and 2 kids are fixing to be homeless 'cause they won’t refund the money!

PayPal will not release money back to me ($5400) because of a “system algorithm.” No one can explain why or what that means. They’ve confirmed the money is actually there and my own account is in good standing. I have spent hours on the phone four different times and still no luck. It’s been two weeks. I’ve used PayPal for years to purchase things but never had an instance to have money sent to me through them. I wish I had been aware of these issues! When I google PayPal issues and complaints there are so many stories like my own. How are they getting away with this practice? No idea how to get my money back.

If a buyer pays as a guest with no PayPal account the seller must wait 21 days to receive funds released from hold. You cannot refund to the buyer until it has been released, and there is no way for the buyer to confirm the transaction to release funds. When contacting their support, they say nothing but policy and that they have been restricted from releasing holds. I wonder how much interest they are gaining? Bottom line is now the buyer is upset, and I am furious as the buyer and after the 21 days will be deleting my business account. GREAT job Paypal, wait to provide excellent customer experience and support.

Paypal has permanently limited my account. Hello, My account was limited permanently after accusations of the amount of claims on my account. I have contacted Paypal numerous times to have this settled and was never given the chance to appeal. My funds of 1,240.62 is locked for 180 days which is totally unacceptable. Paypal has my identification, my address, my SSN, my bank and debit card to properly identify myself. There are acts of fraud on this platform to which enables buyers to scam people by claiming payments were unauthorized from their bank institution which fines Paypal and causes many grievances.

I purchased Microsoft Office from a UK company called Fast Software that turned out to only be compatible with a PC and was useless for my Mac. The seller's Web site makes it look as though they accept refunds or exchanges but they ignored me when I contacted them immediately within an hour asking for an exchange. Nothing in the product description indicated that the software would not be compatible with a Mac, and as I am accustomed to software that gives me the option to download either one, I was not aware there would be a problem. PayPal initially credited $81 back to my account when I filed a dispute after purchasing a Mac version elsewhere.

We tried to make a one-time payment using Paypal to pay another person. Paypal immediately took our money from our account, but failed to give it to the payee. They call it a "hold". After two weeks, we received an email that we needed to "confirm" the payment, but did not say why. I called and was on the phone with them for TWO HOURS trying to confirm the payment. They told me the transaction was flagged, but wouldn't tell my why. Then they told me I would need to provide bank statements and a photo ID???? So while I was on the phone with them, I got onto their online chat help, and verified the payment within just a few minutes. What a scam!!! They held our money hostage, made money off the interest, and took two hours of my time just to make one simple payment. Never again.

$339.00 was deducted from my checking account by Paypal and sent to an eBay seller without my consent or knowledge (fraud!). This seller claims he/she sent the item (a Lego mindstorm set) to an address I'm unfamiliar with. I did not purchase the Lego set and have never been to the address nor do I know anyone who lives at the address to receive the Legos. Complete fraud! I wasn't even browsing for a Lego set on eBay! Someone at that address must have received the set (or the seller is in on it). I don't share this Paypal account with anyone, so if I didn't order it, it's fraud.

This is pretty lengthy so sit back and enjoy. I play mobile games, a lot actually. I make small purchases through them from time to time using PayPal so that my card info isn't given to these mobile apps. Well, one week came where I made a few purchases. When selecting PayPal this time, I selected to have the money pulled from another account instead of the usual due to less money in that account. PayPal doesn't even pull the money right away either, they wait two days. So I waited the two days, during the timeframe, I went and grabbed some needed groceries from the store and put some money in my main account after a paycheck came in.

1. The first problem was trying to use my business credit account to pay invoices. Their system will only allow a business to pay one invoice at a time for every 72 hours. 2. The customer service staff are all foreigners who cannot understand basic English. I told the lady via phone to get a supervisor on the line and it took her 3 hours to final get someone else to try to resolve the problems. The amount of fees that is tied into this company is simply not worth the headache. When I am done with this last problem, I will never return to doing business through paypal again.

I needed something quickly so I sought out a company in the USA to purchase it from. 3 weeks later I cancelled the order because it had yet to ship. Company did not cancel my order but went ahead and shipped it. I got the product 1 month after ordering it. I use PayPal because I believed I was protected from unscrupulous sellers. Evidently not! The seller lied about being in the USA and they ordered my product to be shipped to them from China when I ordered it. So it had to be sent to them from China and then sent to me, hence, a month to get it. My claim was denied because I received it regardless of the fact that I sent PayPal proof that I cancelled it at 3 weeks missing. Now PayPal wants me to pay to return it with no guarantee of a refund. They just lost a long and loyal customer.

I purchased and returned merchandise from Rockler Woodworking using US dollars via PayPal. I spent $40 to ship the stuff back to Rockler and then they charged me 25% restocking fee. The refund was given in British sterling and pence, and PayPal charged me a refund fee and then a conversion fee! Both companies state that the other company was at fault for returning the money in British currency! After calling each company more than 6 times in an attempt to resolve this matter and asking for a supervisor, my call was disconnected from Paypal. Those wishing a refund beware! Horrible how the big companies treat their customers.

I am extremely disappointed with a recent experience with PayPal. I filed a dispute against Groupon for doing some shady business and PayPal decided to refund me, before even making a decision on the dispute. Then, they decided against the dispute and I received an email saying they were taking the money back. Instead of just taking it from my credit card, the same way I paid through PayPal in the first place, they decided to send me directly to a collections agency! Not once did they try to contact me themselves for the money and my credit card is even linked on the account. I cannot believe they would go that route with their customers without so much as a call or even an email, especially when this was something they did on their own in the first place! There was no reason to hit my credit in this way and I will never be using PayPal again.

This app is in the stone age. With today's technology for sending money via app this one is the worst. There are far superior apps out there, Zelle, Cash app anything other than PayPal. They cost you the most, they hold your money the longest and they have the absolute worst customer service. I tried to talk to several and was given answers like, "You were all sent a reminder back in November." I didn't use PayPal in November. "Didn't you fully read the terms and conditions?" This is not customer service, this is insulting.

So thanks for nothing resolution center. I'm out $113 for a pile of hair that is of no use to me.

When you are paying for a service through PayPal you just can have ask for a refund without any proof. "The experts" will any way choose the side of the buyer without even looking at the proof of the seller... Great seller's life.

I opened a dispute for an item returned by myself but never refunded by the company. Apparently, per PayPal I received an email stating I had 10 days to respond after opening the dispute. I NEVER received such email. I checked junk/spam and all my mail and no such email exists. Furthermore, the representative that opened the dispute NEVER mentioned I would be getting any emails that I needed to respond to a specific amount of time. Because I never received their email, my case status changed from accepted to denied. Shame on pay pal for not backing up up your customers due to your own mistake!

On 1/18/19 I ordered and paid for, using PayPal, a small electronic item. An email was sent that the item was shipped with a tracking number. When checked, the tracking number was not in the system, but generated by seller. In response to a February inquiry about delivery, I was told that delivery was “slowed because of the Chinese New Year.” Still checking the tracking number, the item was not in the system. On March 14, 2019, with a few queries to the seller and no responses, I opened a case with PayPal. I included a copy of notice of cancellation of the order. The tracking number was still not in the system.

If you plan on selling anything do not use PayPal. They allow buyers to fraudulently file disputes against you. Waiting unitl you have sent what they have paid for and then asking for a refund. PayPal always refunds the money, there is nothing you can do about it. Also if you create digital content you are opening yourself up to have your account permanently "Limited" which is to say you get kicked off their platform. They will refuse to give you a direct answer as to why you were removed. If you contact support you will simply receive the same email over and over again saying "You've been limited" but they will never tell you why you have been limited. Once they ban you the thieves hold your money for 6 months! If you don't want to do bussiness with me fine, but what gives you the right to without my money from me. You need to get your stuff together because you guys screw over the merchants who use your platform.

PayPal is fraud now. Do not use PayPal anymore. PayPal has new regulation that make online shop like me become bankrupt. Many cheating buyers know the trick by order online and pay using PayPal. After the buyer receive the goods, the buyer dispute saying the supplier never send the goods. I already showed the proof of delivery and tracking received by buyer. However, PayPal always return the money to buyer and close the case on buyer favor. PayPal make me bankrupt!!

They froze my money, 203$, asking me to send SSN, what I don’t have!!! I called yesterday to ask how I can get my money, they said I can’t without SSN!!! Are you kidding!? They just got my money forever, because I’m student and don’t have SSN!!! If you don’t wanna lose your money, don’t use that app!

A customer who bought an electronic device from me filed a fraudulent chargeback through PayPal. Please keep in mind I've never had an issue with my account or with the activity on it prior to this instance. PayPal proceeded to open an investigation into my account and asked me to submit documents to verify my identity and business. I submitted the information, yet PayPal decided to fully and permanently suspend my account and charge me for the amount of the initial transaction as well as an extra $20 fee. Not only did the transaction meet all the requirements for their seller protection policy, throughout the process, PayPal itself sent me emails stating the transaction was covered under their seller protection policy, but, in the end, without doing their due diligence, decided the fraudulent chargeback and the associated costs were my responsibility.

When a buyer received an item as described and says it wasn't and returns them damaged guess who gets screwed. YOU. PAYPAL is a ripoff. I've closed my acct and they can rot in hell. Just look at all the people that they have screwed. You will get the same treatment. This 10 year perfect customer is gone. coke_kid

I only used to hear complaints about PayPal limiting users account and freezing their funds, but now that I am drinking from the same cup I know how it feels. I just had my account permanently limited. I feel that holding my funds for 180 days for a non fraudulent violation of PayPal's Acceptable Use policy is excessive and perhaps a punitive use of power. I respectfully requested that they allow me to access my funds without necessarily uplifting the ban but I was denied. I am not willing to wait for that long so as to lay my hands on my hard earned money because it is possible to wait and still be denied. PayPal is a scam. They tap and steal money occasionally here and there from users. It's a high time they close down their fraudulent activities and pave way for legit companies that don't have such issues.

Did everything required by website and was given the runaround. Talked to many agents and got a different answer from each one. Try to transfer my money to my bank account. Was told 24 hours. That came and went then I was told there was a problem with their system and then was told it would be 72 hours. Do not trust this website. They want to hold onto your money to make their money. Use a different website. Trust me. Only gave one star because I had to so I could submit this review.

PayPal is definitely convenient, but what a nightmare if you have to dispute a charge. Poor communication, poor customer service, no accountability. Returned my items to the seller in CA as they requested via email directly to me, but the seller gave PayPal a different address for the return, so they denied my refund because I returned the items to CA instead of China and they refuse to acknowledge the return. Can't get anyone by email or phone to investigate, just told me too bad because I didn't pay the added expense to return to China. Closed my account and will never use PayPal again, nor allow my customers on my website to use them for payment either.

I am out $125 due to their awful customer service and issues on their app. They are not a safe way to buy although this is what I believed until I had this unfortunate run in. I purchased through them and received broken items. I was told to send back broken items but I insisted on a shipping and handling label to be sent to me as items were broken. They didn't do anything! I ended up sending items back and meanwhile, they closed case in the seller's favor even though I asked them to give give me a few days extension to get items to the mail. I will no longer be using PayPal as they do not protect the consumer.

I'm so sick of PayPal and the new rules they come up with every month. I sell an item on eBay and my funds are not released. After this I will discontinue my business with your company. I NEED MY MONEY NOW!!

I've used PayPal for 12 years and just got scammed on eBid, I was sent a completely different item. I contacted PayPal and they are making me pay return shipping to get my money back. This is risky to me, I can't afford to lose more money over this. PayPal says I can submit a request for a refund of shipping costs but what if I pay the $30 to return and PayPal says they won't reimburse me? Or the seller says they didn't receive the item back or refuses it? I'm very unhappy with the trouble they are causing me. I'm not sure it's worth it to send it back if I have to fork over more money. I have photos and screenshots of what I bought vs what was recieved and the seller has been suspended for fraudulent activity on eBid which I can show to PayPal and they do not care. I thought I'd be protected using their service, very unhappy and won't be using them again.

I have been trying to get money out of my account for almost a week. Trying to reach their customer service was extremely difficult because their poor response time usually taking hours and up to an entire day, when I do get through their CSRs didn't even understand English well enough to have a decent conversation. I had to keep repeating myself over and over explaining the situation, which was me trying to withdraw funds. I live in the Caribbean and I don't have a SSN. I was told if I don't have that then they won't send money to a local bank. After that I tried to send money to my credit card but failed. I then had to wait again tremendous lengths of time to find out why I was denied. I was told that I can't withdraw money to my credit card.

I purchased an item that I never received because I would not send the seller a picture of my ID to prove my identity. I went back and forth with the seller to refund my money with no success. I contacted PayPal to resolve the issue. It was open for about a week and then it was closed. I contacted them to see why and they said the seller provided them with proof of delivery. I again told them I have not received the item and I would like to see the proof of delivery. They told me I would need a subpoena to get the item. This is incorrect as I have the right to any evidence use against me in a case through the Brady Rule "Brady vs Maryland (1963)".

They take ages to reply to merchant issues. Will add GST in their charges but will not provide invoices. You keep trying to connect on their panel, there will be lot of options but nothing will help. Their customer care will reply after days with generic reply and again will reply in another 2-3 days.

As a web developer I often test clients' sites etc and a client that sells CBD happened to be part of the list... Turns out somewhere in 20 pages there is a restriction on CBD products. I looked and could not find it. But alas I was supposed to know about it. He called PayPal and asked set up an account and used it to process this for quite some time until he closed down the business. My account and the funds therein are frozen. To me that is unacceptable customer service. Until now my experience was ok. If I got someone who spoke English I was usually a happy customer.

Their "security policies" tend to refuse transactions with no explanations - it's a worthless service when you have to contact customer service whatever you do. You just get a pop-up saying that there was a problem and I need to contact the customer service, then I get a text asking for a confirmation if I am the one trying to send the money. I confirm and the problem is the same. I chat with customer service and they are telling me to call some phone number. Useless! I DO NOT recommend!

4 times I have rung Zoom Customer service today, twice on mobile and twice from landline. As soon as I tell them I have a complaint about not being allowed to collect a money transfer, they pretend not to hear me and put the phone down. These are dreadful and terrible people and under no account should you use this service. Be warned.

I have been in communication with them since Dec. At first they appeared very helpful and were able to find 1/2 of my purchase. The other half they claimed was delivered. I filed an 1c3 report from the government, which I provided twice, and I am currently waiting for the police report, which I have no control over when it will arrive. I have kept all the emails from them and am considering filing a report with the BBB. They swing from my claim being denied to they will reopen my case and leave it open for 10 days (twice... the latest extension was until May 12, both false). I wonder if it would help to provide a police report on them. Probably not. I have been dealing successfully with them for 15 years, so this is a kick in the teeth. Not sure exactly how I will proceed, but I'm retired so have the time to be a thorn in their side. If I am successful in at least getting my money back, I'll let you know how I did it.

Tried to withdraw money to my bank account. Website says vague error message that it's having trouble doing that right now. Trying to contact PayPal is a joke, an hour on hold. The first rep I talk to says it's my bank's fault. I call to verify it's not my bank's fault. The next rep (all of them are overseas non English native speakers) says the website added some security (randomly?) but he can override it if I get a code to my phone. But the number he has on file is my old phone number. I already changed it on PayPal but it takes days to update on his end? So he can't verify it. Then it gets to a point where they say they can't even send a code any more because I tried to transfer the money too many times?!? Now they say my only options to retrieve the money in my PayPal account is to go to Walmart and try to withdraw it that way?

I received 4 emails today advising that there were PayPal transactions put to my account. I live in Australia and haven't used PayPal for over a year. More than two hundred dollars was removed from my acount. Most were charges to Uber in the UK. Charged in Euros. After spending over an hour on the phone I was told in 3 to 5 business days my claim would be processed and the issue was investigated. Within 2 minutes of ending the phone call I received an email stating my claim had been denied and there has been no unauthorized payments on my account. Now I cannot login to my PayPal as there has been suspicious activity locking me out!? What a joke.

So I ordered a GoPro Hero through Dronecamerasdirect via PayPal. The product never arrived. I attempted to call them. Phone not in service, email nothing and address is a Dollar Tree. I call PayPal and inform them it's a fake website. They open a claim. Contact the shipper. They then say they have a tracking number, it was delivered so my claim is closed. I called UPS and gave tracking number and the tracking number shows supplied is for a different address with a different name than mine. Call PayPal and tell them, "Ok we will look into it."

My account was suspended out of nowhere, and they hold my money for six months. So the day of the release comes and part of my money was in a section of PayPal call Goals. So I have been trying to take my money out there for a month now and nothing. I have sent emails calls and they don't help me. Today I decided to call again and after waiting for 1 hour and 15 minutes on hold, talked to this girl and she hang out of nowhere. Guys stay away from PayPal. Thank God eBay is changing they payment method to regular debit card.

I never had a problem in the 10 years I’ve had my account up. Unfortunately PayPal doesn’t like my business and I’ve made more money selling than they’ve ever made taking the 2 percent which they are pissed. Ok last month I had a buyer who was prospected to buy an antique from our website and he didn’t buy it and thought I’d keep holding onto it and well as business goes just need to make the money. So another buyer stepped up. Paid. The other prospective buyer was mad because I had already sold and I already communicated with him that it was sold to another and he turned me into PayPal.

I purchased PA Speakers from a seller on Facebook marketplace. I chose to use PayPal because it was "safe". Well the scammer never shipped the item and would not respond. I called PayPal and they said because I paid with my account balance they could do nothing. Paypal is in on the scam. They have the scammer's name, address, bank information and did not offer to assist in any way. I had no choice but to withdraw all my money from my PayPal account before they stole the rest. I lost $750 because PayPal would do nothing. They have access to the scammer's account, so there is no reason they could not help. Paypal claims to have buyer protection. That is a lie, you only have protection when you use a credit card to pay and that is because your credit card company has the protection. Not PayPal. Paypal is very dishonest and corrupt.

Tried to set up a PayPal Here account to accept credit card purchases for a craft show. Tried for 3 days only to be always told I had to be transferred to a different department and no one would ever answer the phone. Web site would not allow me to set it up online. Wasted over 6 hours of my time on hold waiting for someone to help and they would never pick up the phone.

I was scammed from a company in China by ordering an item I wouldn’t receive. The item I received looked nothing like it was advertised and shown, it was cheap and poorly made and used. I tried to contact the seller multiple times but they kept giving me the runaround and ignore me altogether if I mentioned a refund. Then I tried to go through PayPal and they refused to help me because the scammers were able to close the case on their end and make it seem like it was resolved when it wasn’t. I trusted PayPal for years but I will never use them again since they sided with the scammer, and not the victim that has been loyal to PayPal for years.

I ordered luggage from a website and paid through PayPal. What I received was a fast charger that was worth 5.00. I contacted PayPal, sent pictures of proof of what I ordered and what I received but was still refused refund due to seller was able to give tracking number. I sent pictures of tracking number and package that I received that proved that I did receive something but not what I ordered. Still PayPal refuses to refund my money.

I have few thousands dollars in PayPal since January of this year. I’m not able to get it. I even went to Walmart with the authorized code show. My is and didn’t work. When I call all I get, "Please call in 48 hours. Because of security issues your account is lock." Please don’t used PayPal. They are trying to steal your money.

We decided to sell one of our sewing machines on eBay. This machine was bought brand-new by us and barely used. It is both a sewing and embroidery machine. All parts were included, as well as the machine's manual. The buyer started asking questions about the machine AFTER the purchase. Upon receipt of the machine, she began plaguing us with questions regarding its use. After two days of tons of messaging back and forth (through the eBay messaging system) about how to wind a bobbin, she finally sent a picture. We immediately told her what she had done wrong, how to resolve the issue, and yet again, what page all this was covered in the manual. We were very nice and very patient with her. She responded that she then got it to work. She left feedback saying she received the machine and it was in good working order.

My credit card showed transactions for Paypal which I am sure I did not authorize. The hoops and jumps you must perform to make an enquiry are horrible. When you do manage to get a message off in "Resolution Center" there is no option for my situation, so I have to pick best matching. I accompany this with a detailed message explaining the circumstances. Paypal responds with "Complaint denied", because they just looked at the best match I selected, not the actual detailed message. I have no recourse. No humans to talk to. No other messaging methods. Paypal is horrible and I suggest it not be used because once you're ripped off...it is lost FOREVER.

I have been using eBay for over 10 years and used to have a PayPal account linked to my credit union bank to facilitate payment. Recently PayPal decided to close my account and I have absolutely no clue why they would do this. It's not even possible to find out if it is a mistake? So...ok I thought that's not a big loss as I did not appreciate their service much and had heard numerous bad things about them. I continued using eBay and then one day when paying as usual with my credit union credit card a red notice appears at the top of the page. It informed me that they were unable to process my payment. Strange as I had money in the bank and all the information from my credit card had been faithfully transcribed into the eBay page.

I filed a complaint with PayPal against a vendor who charged my accounts as auto-pay but I had canceled my product with them. There was no auto-pay agreement. After investigations, PayPal determined that I was on auto pay with the vendor. They sided with the vendor and did overdraw my bank account. When I attempted to close my account with PayPal, I was not allowed to do so. I wanted to remove my bank account information and I wasn't allowed to do so. STAY AWAY FROM PAYPAL, they are dangerous.

PayPal arbitrarily locks accounts and freezes funds (your money) with no warning and it takes up to or over 14 days to try to get issues resolved. Their customer service is non-existent. They will use your funds, interest free, without your permission and also freeze your funds if they wish to, limiting your ability to use your own money or accept payment from customers. BAD, BAD, BAD company.

I have a legit business and a lot of my customers like to pay through PayPal so because I was receiving too much money at once! They shut my account down and held all the money in the account for 180 days!! Like are you serious? So now my customers have to wait 180 days just for their refund! How can you shut down a whole business account! Why even have business as an option if they gonna shut it down for making too much money. What kind of BS!

Paypal is trash. Most of my transfers to my debit card went through fine except 4. They're just holding on to my 35 dollars for no reason. Don't ever do business with them. Their service sucks and they don't even give you a reason why.

I don't know what is the criteria of Paypal to close the case in favor of seller? I launched the case, I complained, seller never responded. I attached the eBay response that shows I never received the item nor the refund. How can it be justified that money is taken from me for something I don't get.

I ordered slacks. My payment options were PayPal or credit card. Previous bad experience with PayPal so I chose credit card. I was routed through PayPal anyway. The product was never received. A scam. Impossible to reach PayPal. I am out $40.

I sold a product on eBay. The terms of payment were 'cash on collection'. eBay would not allow the auction to proceed without a PayPal account. On selling the item the buyer paid using PayPal. PayPal would not transfer the funds until I provide them with a 'shipping consignment number'. The buyer arranged their own private shipping and I had to force PayPal to contact the buyer to authorise release of the funds after the product had been delivered to the buyer's shipping agent.

I am going to end my PayPal account after 12 years. I’ve been trying to get a refund from a seller who did not send product but kept my $50. Their complaint system sends you around and around, giving educational snippets for what I already know. Their advertised complaint email doesn’t work and you get an error message. I don’t know what to do next. I was cut off the chat call today and rep did not contact me to resolve after being on phone 30 minutes. She sent a transcript of our unfinished call. Then when I tried to get back into chat option, it was unavailable. Someone needs to straighten them out. They are unavailable and unresponsive. If you can help me get through, contact me. I am so frustrated. I feel like filing a theft police report. ** at eBay.com. Message me there!

Nothing. Ever. Works. Do not expect PayPal to accept your credit card, debit card, bank account. The system will find a way to fail you and you will spend hours hacking through different payment methods only to be beaten by the un-penetrable POS that is PayPal.

We are a Chamber of Commerce. We received notice of a dispute of a charge a few months ago. We had already mailed a refund check to the person who filed the complaint (She had registered and then cancelled her registration for an event). As mentioned, we mailed a check for the refund. In the meantime, she was refunded through PayPal despite our notifying them that we had mailed a check. We routinely move payments from PayPal to our bank and had a zero balance. PayPal then charged us a fee (either for refunding the woman or for the then negative balance).

I purchased this 2 Waterford wine glasses that arrived broken. The seller only bubble wrapped once around each causing both to be smashed. Seller provided bad info on settlement. I contacted my Card company. They started an investigation. Seller contacted me and stated that this action was preventing the repayment. Against the card company's advice I trusted the process would work. Wrong. I sent the glasses back with tracking#. eBay stated that because PayPal had an open investigation they couldn't refund. Multiple calls and disconnects with PayPal yielded a response of you have to wait 90 to 120 days to let it work through their system. It was an electronic transfer? Is the money lost? I was given misinformation multiple times. Very, very difficult to work with. Doubtful outcome based on discussion.

Hudson’s Bay cancelled my order, because according to them they were unable to “fill” my order. Now I cannot have access to my money, because of an authorization. I requested receive my money back to my bank account. The payment wasn’t supposed to go through, since was only an authorization. I am extremely disappointed with this situation. When I call Hudson’s Bay they said that I need to solve this situation with PayPal, because they already cancelled the order. And that I will receive my money back 30 DAYS after the purchase (I didn’t cancel the order!!!! THIS IS NOT FAIR!!!! ALSO THE PAYMENT WASN’T SUPPOSED TO GO THROUGH SINCE WAS ONLY A TEMPORARY AUTHORIZATION). When I will have my money from this “temporary authorization” from an order that doesn’t exist anymore???

Bought item, sizing was so far off, it was a joke. Processed a return to find out the company, Massive Sl would not pay for return shipping even to exchange item. Post office wanted about 85% of the purchase price in shipping it back with a tracking number. So an item that costs $40 was going to cost me $34. According to PayPal... It required a tracking number. I brought this to PayPal's attention but they did not want to deal with it or the Seller. I also brought to their attention, they are protecting Sellers that are using a loophole for fraud. They have nothing to lose. Have started the process of deleting PayPal with all transactions. I don't trust them and will not in the future. Buyer Beware in any transaction with PayPal. Etransfer for me now.

Very difficult to deal with or contact. They pay no attention to any fraud or misrepresentation of who they accept as clients. Don't think you are protected for one minute by using PayPal to pay for anything. All they care about is closing cases.

I purchased a product online using PayPal. The product was defective, the seller refused to take it back. I contacted PayPal and they opened a case, the seller then agreed to refund my card if I returned the product. I had a few days to provide a tracking number. I shipped the item back. I went on the PayPal site to submit my tracking number, it was down. I tried multiple more times and finally I emailed them the tracking number. They sent me an email confirmation that they updated my case with the number. A few days later I received an email that my claim was denied for not providing a tracking number.

I'm a seller and two of my buyers sent me money for my services of which I had already done for them and they paid me through my PayPal account and then turned around and requested their money back but the problem was that the people who they asked to send the money to me I didn't know them and didn't work with them at all. They were just helping out my buyers of whom didn't have a way to pay me and then the friends of my buyers turned around then requested the money back from me and this happened to me twice and I ended up losing all of my money because of it.

Apr 24, 2019, 7:57 AM - Why does it take five days to transfer funds into my account? I tried to research this issue on your website, and I was sent to your help page. I don't need to see the issues that PayPal is giving to all it customers. I need help with my problem. Why do you hide your contact information from your customers. I am not calling your 1-800 and being transfer to India. I contact them through the contact page and the robot answered and told me that It didn't understand and pointed toward the help pages.

Have used PayPal Here for 5 years to process my onsite customer purchases. The past 6 weeks my reader keeps freezing when it comes time to process the payment, while the card is placed inside my reader. It spins and spins and says "processing" and it never finishes the transaction. Then I have to cancel it and manually enter the credit card information, which PayPal charges me more to do. Their technical support and customer service were WORTHLESS and completely unable and/or unwilling to solve the problem. Very disappointed as this has been working so well for the past 5 years.

It's been more than 6 weeks now and I am still getting the run around about my refund. I order this Pool Table Cover on March 13, 2019. It was supposed to arrive the next week, I got an email saying that the packaged was delivered on Saturday, March 16th which I was home at my apartment and did not see a FedEx truck all day; also I did not get a packaged. When I call eBay CSR about the problem on the same day that I didn't get the package. eBay transferred me to PayPal CSR which I followed all of their instructions on making a claim and contacting FedEx SmartPost management about Investigating the tracking number to see if this item had been delivered; which FedEx concluded that they were unable to locate the Parcel and I needed to contact the Seller to have them to resend the parcel or refund my payment.

PayPal has one of the worst customer service and questionable (illegal business practices there is). I have been trying to receive a refund that the merchant has sent over twice to PayPal, and PayPal has accepted the refund placing it in a dead and closed old account not even related to the transaction. I have notified the merchant 3 times telling them to refund me directly, since PayPal is screwing up the refund. The merchant has not replied yet. It has been back and forth with PayPal and the merchant now for over 60 days. This is damned ridiculous and purposely organized between the two with PayPal being the worst. I will be filing a case in small claims court.

PayPal limited my account and forced me to re-supply proof of my address. I did so. But the account limitation was not removed. My repeated requests are not responded to (by a human). This has derailed my eBay sales. If you rely on online sales, beware. PayPal can restrict your account and destroy your livelihood. There is no way to resolve this.

Two Paypal accounts, one family and one business. I accepted payment on an item using Gunbroker- a part, not a firearm. Thinking myself safe from violating Paypal's rabid and ridiculous anti-gun politics, since it was simply a pistol grip and stock (going to a state where it's legal to own) I didn't think anything of it. Well Paypal froze both of my accounts. Luckily, zero balance for both, if not, they would have held all funds for 180 days. Violation of terms , etc, according to Paypal. Fine... I submitted one email for reinstatement (denied) then went on with my life.

I made a payment on my account and I got my conf. No. It said $50. Look on my banking account they charged me twice. I called they wanted me to do a stop payment for $30. I told them it was their fault. Refuse to credit me. So I told them I'm done with PayPal. Crooks all of them

I was issued a credit for a dispute I filed back in February of 2019. I received this credit on March 10th think I won the dispute and PayPal had taken care of everything. Little did I know they would be taking that money right back April 2nd because that was only a "temporary" credit. Why would you issue a customer a credit not knowing the results of a dispute? Now, not only have you made the customer extremely mad, such as myself, but now this customer needs to repay a credit that they deserved in the first place. I had returned a few things back to a company that I didn't get a refund for so I went to PayPal in the hopes of getting my refund back, like they've ALWAYS done in the past for me. I've been a loyal customer to PayPal, never had a single complaint about them. But when it comes to messing around with my money, this will not fly. I will be closing my PayPal account immediately and switching to another payment source.

Paypal is letting people hack into your account and buy games or other products from Microsoft and when you go and talk to them they will open a case but in one day they will come back and tell you that you authorized the transaction when they know very well you didn't. They need to get better with their investigations and when it is a game or whatever from Microsoft they need to trace the IP address where the game is at and then trace the IP address from the person that owns the card, and if they would do that they would find out that there is a lot of fraud going on an stop it. They need to improve their security and better employees so they will do a lot better at investigating.

PayPal was my favorite payment processing company ever but belive me today is the worst enemy I have. I sign up for trial https://www.signalskyline.com for forex signal. After my trial period expired I cancelled my account with Signal Skyline. A month later The money was decucted in my account by PayPal claiming that I subscribe for recurring payment. I didn't deny but my worry was the seller claim that they didn't received money. That is why I will not get any products...

There is something very shady going on with PayPal. This company needs to be investigated. Money was transferred into my account but I have been completely unable to get my funds withdrawn. The systems gives me this crazy message, "Something is not right, please try again later". Really? I've tried the chat feature several times, spoken to several agents and none of them have the ability actually do anything. They just tell you that they are sorry. You will not be able to get access to your funds people. Do not use this company!

I have been trying to speak with a PP rep today & left my phone number for a callback. They called back but disconnected me 3 times before I even began to speak. The chat option doesn't work so I sent an email & received a message it was working. I received an automated message with some information attached & replied begging for help & consequently received an email saying no one monitors that email so don't expect a response. What do I do? I need to speak to someone and it's just not possible. Will never use PayPal & recommend no one else use them either. Very poor customer service. Sharon **.

They do not protect you from bad sellers. I bought something that came from China and did not know. It had nothing to do with the item I saw online and they told me that since it was similar they could not do anything.

I have used PayPal for years for hundreds of purchases. No more. I bought items from a company in China that did NOT indicate where the items were coming from, claiming the customer gets them in 5 to 7 days and they take returns for refunds. Well, weeks later the items arrive and are hideous. StyleWe has awful clothing items that are NOTHING like advertised. I immediately printed out the return shipping label and paid $35.00 to return the items to China. The tracking to China only goes to customs, so PayPal would not refund my money. Fast forward a couple of months, and the package arrives back at my door undeliverable. So I package it up and send it to the president of PayPal, Dan Schulman. So apparently the package gets passed around the company for a month or so, and then security folded my letter up and sent it all back to me. Worst customer service ever. No more PayPal for me.

I had 1780 transactions with a 100% positive feedback on eBay and out of the blue, PayPal froze (they say limited) my account so I cannot sell anything on eBay because eBay NOW requires you to use PayPal when selling. PayPal also withheld $600 of my moneys, for months, before hanging me out to dry. I don't understand how any of this can even be legal but it is what it is. BE VERY CAREFUL WHEN USING PAYPAL!! They have unbelievable powers when it comes to your money and your ability to even use eBay!!! User beware!!!

Having the PayPal credit card won't help you boost your credit score and the finance charges are obscene. Not only is the website hard to discern what you owe and when you owe it. If you're a dollar off or a day late and pay a lot, you're still going to get a finance charge fee that is sky high. I had one for $40 lol. Not using their services moving forward as they wouldn't' refund the charge, your bank will. Bad business.

PayPal security is terrible! People are hacking the accounts to make purchases like Uber and other companies that allows app pay! Would recommend deletion of your PayPal accounts immediately! Shut them down!

PayPal support is useless, waste of time. The support is not trained in application support, they have no knowledge of the product, and no authority to troubleshoot or transfer call to someone who could help. The only thing the support is trained in is to apologize and tell you how much they understand - bs in other words.

I have had a very bad experience with them. They would not listen to anything I had to say. All they did was run their mouths. They charged me for money I didn't even use. They told me my account was a balance on my account when I had not even used it and they not close my account down for me because of the balance on it. Told them I had never ever even used my account. They are very mouthy and they don't care about their customers and doing what is right. Nobody at that places cares about anyone but themselves. They were very rude to me the whole time I was on the phone with them. They all have problems. Will never deal with them ever again.

Recently made a purchase online using PayPal but selected a specific credit card for a reason. The same day, a friend paid me back for tickets I bought. PayPal took that money to pay the online purchase "per policy" and there is no way to transfer the money to myself or get the money back. I don't recommend this service solely for the reason that they get to decide what money you have to use. The agent even asked me what my plan was with the money in my account if I had not transferred it already. This level of disrespectful service is why I'm discontinuing my account asap.

Here's a recent PayPal quote which sums it up quite nicely: "We are updating the PayPal Account User Agreement for U.S. customers. These changes will go into effect on May 7, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account." This company embodies US capitalism today. As Wall Street has taken a shine to PayPal, the company's customer service, for both vendors and consumers, has declined in an inversely proportional manner. Make no mistake: the money in your PayPal account belongs to PayPal, who ultimately decides when and how you get to use it.

I used PayPal to purchase two smartphones from a Chinese online retail store (Trendswa.com, aka jerseysale.info, brandssneaker.com, mallcen.com and lvsave.com). At first, they shipped a Gucci beanie to me, because they apparently had run out of stock on the phones and thought I'd be content to receive something, which of course I wasn't. At this point I contacted PayPal to intervene and force them to return my money. PayPal refused, saying that the item had been delivered, and case closed. I had used PayPal thinking that I'd have some protection if things went awry, but to my dismay, they failed to provide any protection at all. So, never use PayPal outside of eBay, because they won't back you up if the merchant is an unscrupulous cheat, as in my case. And at this point, using PayPal at eBay may not be a good idea either.

If anyone is looking to use PayPal for their business or for their personal life I would highly recommend NOT doing this. I have had so many issues with PayPal which has lead me to not receiving my money for months on end. The team members who you speak to over the phone are the least helpful, and each one did not listen to my needs or requirements. It's ok if you hate your job but that is not my fault. I earned my money and it should NOT be so difficult to receive it. Absolute waste of my time. More hassle than necessary. Rude staff. I made 7 phone calls on different days with the same damn problem... You kept sending me the same damn emails and I kept responding with the same damn answer. It's 2019!!

I made a purchase on eBay from a seller that claimed to be selling authentic purses, and claimed that his location was in the US. It turned out to be a fake, and the location sent from was China. Normally I was allowed 30 days to return the item, buyer pays shipping. Since the location was not in the US as claimed and item not authentic as advertised, I contacted PayPal so that the seller would be the one responsible for the shipping return. PayPal return with their verdict that I should be the one paying the return shipping to China (not the US as agreed to when making the purchase) even though the seller had sold me an item different from what advertised and on top of that had been deceptive to where the item would be shipped back to. It sounds to me like PayPal is not working to protect buyers, but supporting fraudulent actions from sellers. Never will I use PayPal again to make a purchase.

I recently signed up for a new bank account with Discover to use to pay my PayPal Credit account. In the process of adding the account, the web form did not inform me that the "trial deposit" to verify adding a new bank takes between 2-3 business days. So when I did not see the deposits in my Discover bank account, I removed the bank account from PayPal and re-added it. I did this about 3-4 times thinking the system was broken. Then I called PayPal for support, and then they tell me that it takes 2-3 business days for the deposits to go through. So I attempted to re-add the account to wait out the 2-3 days, only to find I had been locked out of my account features.

I bought 3 set of spinner luggage and never received it. I filed the disputed with PayPal. PayPal sent me the tracking number. It show the seller shipped small packages in my mailbox, how they can put 3 set of luggage into the mailbox with the envelope? I call PayPal 5 times to explains that in no way the luggage will fixed in the mailbox but PayPal said the seller proved that they already shipped with the tracking number provided. PayPal will not protect the consumer, they only defend the scams seller.

I have had a previous bad experience with PayPal but good with eBay, however, When I asked the eBay seller to allow a return because the controller did not work with any of my drones, they agreed. When I tried to get my RMA number for the return I was directed to PayPal where they would not give me my RMA unless I signed up for a PayPal account. I purposely did not use PayPal for this purchase and now PayPal is forcing me to get a PayPal account or I can't get my $99 dollar return. This is not acceptable and I believe all of these cases need to be brought to people's attention on the national news. I will file a complaint with the BBB and eBay. If eBay lets this stand I will be very slow to order with them again.

It’s the second time they blocked our account and they do not refund after 180 days. Paypal is a mafia in Luxembourg. I do not recommend using these guys and their techniques for being there in Luxembourg and not paying taxes.

Terrible awful experience. Had my account for 3 days then just closed it after they stole $50 from me. Refused to transfer to my credit card and/or bank account. Mailed their "debit card" to the wrong address... twice. Still no access to that $50. RIPOFF. WILL STEAL YOUR MONEY. NOT A BANK, DOESNT CARE.

Lost my cash back card. Called to block my account. Every person I reached after 15 to 20 min of hold could not help me. Had to transfer me. Another 15 min wait, then I was told call can't be completed, hang up. Call again. I tried various numbers over 2 days over 3 hours of holding time. With same results. My online account could not be accessed. Finally got some who could help me when I tried a different option #, which didn't apply to me. Very frustrating experience.

I had a invoice come through and I tried to make a payment with some of my balance that I had in there. Instead it dump it all on the credit and made me go over my limit. I called and they said nothing they could do but I could as the seller to refund it. Then after I refund it PayPal calls me saying I was approved for the small lit but I went over but now that I refund it I have to wait 3-5 day. Meanwhile my car is now stuck on a lot until that happens.

After 18 years they will suspend you no warning. If you use PayPal be warned they are an unregulated bank that can freeze your account with made up reasons. Once suspended you will not be able to remove your banking info ever, or use any of their services to send or receive money. My account never held much but friends of mine had 1,000's tied up for months. Never will I be involved with them again. They make their policies clearer than mud.

SELLERS BEWARE!! I am devastated at how I was treated by PayPal. I have been a member for years and sell a lot on eBay. I have 100% feedback. I sold an outfit to a lady (St. John) (very expensive) for approx. $550.00. The person said it was not as described. Which it was exactly as described. I told her if she was not satisfied to send the outfit back and I would refund her money. She did not file a claim with eBay or PayPal, but went to her financial institution who in turn contacted PayPal.

I owed PayPal $135.00 which I want to pay them to send me a letter. Customer service told me it will receive it in 10 days. 10 days passed instead a debt collector is calling me to pay them. I called PayPal and again I told them to send me the later. I don't understand what's the problem.

Recently, I received payment through my PayPal from a customer, and when I tried to accept her payment, I was not allowed to, and it said that I had to verify my bank account. Whenever I tried to verify it online, it would "fail" in either a service error or a different error, so I called their customer service line in the hopes that I would be able to have them do it on their end. Keep in mind that I have had numerous successful transactions through PayPal before this and this was NEVER a problem. The first customer service woman I spoke with was at least kind and tried her best to be helpful, but she told me she needed time to review my account and that she would call me back in 30 minutes...and she never called.

People please go to Better Business Bureau and submit a complaint against Paypal, please help because the are stealing a lot of money even from our checking accounts. They stole from the account I have with them, plus asked me for the info of my checking account to refund the money the took from me and instead to give the money back they stole $ 2700 more. This people is insane. Please help to not continuing this happens.

Updated 04/11/2019: It's insane. I called again because they told me to wait until today and of course now they are telling to wait again other more 3 days because they can't refresh their system and still can't use my account which I need because it's connect with eBay. I asked why my account doesn't allow me to connect with my bank and they don't know and they want me to use my credit card so I can pay $12 each transaction instead $2.08 if you use your bank account. Terrible terrible platform.

I had really bad experience with PayPal. I recommend to everyone not to use this account as I lose almost 800 pounds for using PayPal payment for just selling one item. And they don't care about customer needs or neither get any answer of making a complaint.

I am an independent consultant for paparazzi jewelry. I opened a business account with paypal to make things easier and to keep track of invoices. I receive my first customer payment and they immediately put a 1 week limitation on my account. I call every day to talk to customer service, send in all requested documents. They finally unrestrict my account. I go to take 2 payments and make one purchace and they instantly put another limitation on my account. I call customer service and they said they need more documents that they didn't need a week ago and that my account will be locked for 180 days. They are the worst platform to do your business with. Never using them again and if I could I would give 0 stars.

I was in PayPal earlier today collecting tax information for 2018. I took a break and tried to log back into my account. I was locked out. Reset my password, clear my browser, re-started my phone, nothing worked. I called PayPal customer service to see if they would help me into my account. They stated that I had to get a Google Pay Card from a local store with a 16 digit code before they could help me. I've never had this problem before. I even asked them to email me the requirement to have this card. No email. They said they sent it 3 times. They said it was my fault that I wasn't getting this email. Any suggestions???? Thank you.

Today, I called the helpline to get help accessing my account and instead of helping me, the person just hung up on me!!! Worst experience ever. I will no longer be using PayPal due to them not helping their customers.

PayPal customer service disregarded my main claims around my purchase dispute. They never weighed in on whether my issue was quality related or not, and jumped to provided automated responses. I feel that a human didn't personally review my case, and a simple algorithm was responsible for all decision-making abilities.

Every time you try to withdraw money from their system they put holds for 3 days on money. My guess is that PayPal is so broke they can't afford to release my 25dollars because they obviously need it for the next 3 days to cover their debt they owe. This is the 3rd or 4th time just this year alone. Before you use PayPal I suggest Cash App or Venmo way better service.

I sold an item for 51.80. I did all the right things I do normally but for some unknown reason PayPal decided to keep the payment for the item I sold until the tracking information showed it as delivered. Well it got delivered as expected and of course no money in my account. I write a letter to ask why. I get a form letter back saying it has the tracking information that showed it as delivered. They did. I called PayPal customer service the next day and they had no idea why they were holding my money, but wait a day and it should clear up on its own. I spent a total of 45 minutes on the phone that day. Next nothing in my account, they are still holding the money from an item the customer has and is happy with. Call again the next day same thing no one will help me.

I sold a pair of shoes for £180 in brand new condition, the customer decided to wear them/ruin them and request a refund. PayPal, without any investigation, provided him with the refund putting my account into £180 of negative balance. I did not have the funds to balance this out without reselling the shoes so I waited. Obviously where the customer had ruined them I was not able to sell them again meaning I couldn't pay the debt. Fast forward a year, I can now not access my PayPal account, disable it or make any attempt to pay off the debt and after spending an hour on the phone I got so much as a "oh well, that's what happens. I'm afraid" from the so-called Customer Service Rep. NEVER OPEN A PAYPAL ACCOUNT, SAVE YOURSELF TIME, STRESS AND LOSS OF MONEY AND JUST PAY DIRECT VIA YOUR BANK.

Finally after almost 9 years I've decided to move to another selling platforms like Amazon.

If you manage a nonprofit organization, DO NOT use Paypal as a platform for receiving funds! We recently used it through a ticket sales platform for a nonprofit. They constantly restricted our account, individual payments, and made everything very difficult. They required us to upload a variety of documents to verify the nonprofit and account info (copy of tax determination letter, voided checks, verify documents, etc.) However, they still would not release allow us to receive the funds we had collected in ticket sales until we sent them electronic copies of an individual person's personal data including driver's license, passport, etc. In this era of pervasive identity theft, it was really uncomfortable sending one individual's personal data to them for a public charity that they had already verified in myriad ways. Customer service was difficult to reach and very unsympathetic. CHOSE ANOTHER PLATFORM!

I just needed to make a claim on a company that hadn't shipped my product I purchased, and I did so through PayPal. So I called to make sure I got the help I needed in reporting this claim to the Customer Service department, and I have now been sitting on the phone for over 2 hours! It was 2 hours 8 minutes and 50 seconds to be exact. I've spent so much time on hold that their pre-recording (telling me how to handle other problems online) ran out, and became silent. No representative had picked up the phone, I had just been on so long that it ran out of recording I'm guessing. All of that for it to hang up on me before my call was taken by anyone on their end. I still have to call back to get this fixed, but THIS IS A PROBLEM! I'm extremely dissatisfied with how this company treats its customers.

I purchased a product from a company in January and paid through PayPal. I never received my product and the company ended up being a scam so I opened a claim. I explained that I do not want this product anymore and PayPal allowed the scamming company to issue the product (even though I clearly stated that I did not want this product 2 months later and just wanted a refund). When the product arrived from China, it was broken. I contacted PayPal again and now they wanted me to ship the product back to the seller (I would have to pay for postage). I do not understand why I have to pay for postage if I asked for a refund before it was shipped out.

Have had nothing but issues and problems when trying use PayPal and their customer service is horrible. Simple things like adding a bank account are just now allowed, and their customer support's suggestion is to just wait a few days to try again.

PayPal locked my account permanently for no reason. Online message said to correct the problem. I tried to find out what happened and correct the problem but nobody seemed to know. They stated on chat and phone, "you are permanently locked out." They would give me no reason on chat or on the phone. I felt like a criminal but never knew what the crime was!! I call this total customer disservice!! I see that PayPal already has a 1 star rating. I understand why and they get another 1 star from me!

I placed an online order and several hours later I emailed them to cancel it.... I also tried to call but their phone number is bogus. The company did email me back hours later to say they cannot cancel the order or already went out.. I filed a complaint to Paypal. They said wait until I get the product and they will help me return it... After 3 weeks I finally received the item and called PayPal. They filed a complaint with company but ended up denying my case and sided with seller.. So much for customer protection. I had called PayPal several times without any different outcome... each time dealing with a rep that should never even have a job dealing with customers... The pink mingo so called company is someone's apartment. Do not order from them. They are a RIP off and Paypal will not help.

I called in regards to some transactions that were on my PayPal credit account. Once I finally got a representative on the line (Bernadette) I told her that I had a couple of transactions on my account that I needed her to look at and before I got a chance to explain the whole situation of another existing matter on my account she interrupted me and started talking about how I needed to be transferred to talk to a different area to dispute the transactions that had already been fixed. When I tried to stop her by saying 'Ma'am, Ma'am' (trying to get her to stop talking so I could explain the situation) she never stopped and just transferred me. She never let me even explain anything. She then transferred me to another group, I sat on hold for 10 minutes and I finally gave up. I never got my question answered. Their customer service is absolutely horrendous! I will never use PayPal again just for the sheer fact of horrible customer service.

Software change March 2019 adds fees. PayPal has changed the software so that it is not obvious when you send payments to friends...it does allow you to send to friends, but the new pay screen DEFAULTS to Goods and Services and you have to make sure you "change" to friends payment type.

I wanted to update my credit card's expiration date and they kept telling me to call in 48 hours. That was almost 2 weeks ago so I spoke with a supervisor and she said because I don’t have a mobile phone number I’d have to wait another 48 hours. Frustrated with them and closed the account. Terrible customer service!

I made two payments of $130 to an organization via PayPal, both amounts (totaling $260) were removed from my bank account, and I can prove this via my Bank Statement. One of the amounts was refunded by the organization, this shows on both PayPal and my bank statement. PayPal now claim I owe them $130 as the money never came from my account, despite it showing with the removal on my bank account. Four phone calls and they all pretty much said "Too bad, too sad, you owe us money now pay it".

I recently turned 18, meaning I can get my ID and start using PayPal for my art. I am an online digital artist and I take commissions once in a while to help pay bills for my family. I thought PayPal would be the best option, considering every other artist used the company for their transactions. Like everyone else here also said, PayPal's services seemed amazing! I thought 'what a great way to manage my money and do commissions!' But after I got my first 4 customers, I realized I had used the wrong name. I put my business alias on my account because I didn't want random strangers around the world knowing my real first and last name. But, that was my bad. So I went to try and change my name, and they wouldn't allow it!

I have never used PayPal before and wanted to sell a laptop I didn’t need anymore on eBay. This was Oct of 18. The customer paid and PayPal did their hold, which I understood. Then they put a limitation on my account. I’ve contacted them numerous times and no one can tell me why... One rep did tell me that they were now holding my funds for 180 days and I would be able to withdraw them on March 29, 2019. I just checked and my account is still limited. I don’t understand and I’m not getting any answers. I don’t know where to go from here.

PayPal transferred $1000 out of my bank account without authorization. When I contacted their customer support they assured me they would "instantly" return the funds at no charge. This they did not do. I would like them to return my money and close the account permanently. I filed a complaint with the FDIC and am on hold again to trying to get them to do what they said they would do. I will not use their services again for anything. If you are a vendor I will not use you if you require me to pay using PayPal.

I have been trying to find one exact thing on the eBay and spent more than two months for this. Then I've won a bid battle and finally felt as a champion, but... PayPal ruined my dreams! Unfortunately the seller only accepted PayPal and I've tried to proceed with a 840 USD purchase and PayPal blocked it again and again. I've spent more than two hours of my Saturday time, more than 40 minutes in waiting for customers' support. So they said: "Security system blocks your transaction as potential fraud." I said: "You can check my identity now," but they responded that it would not work and if system blocks it - they can do nothing. Same story happened with a new account I've created. Well: no present for my birthday, expectations and dreams are ruined. Conclusion: PayPal is the worst company: as they propose service, people count on this service and then PayPal is not able to provide this service. Pathetic.

I used to use PayPal and I don't remember being dissatisfied with them at all. I haven't used them in over 2 years and decided to use them for a recent transaction. I won't be using PayPal ever again. They find every way possible to hang onto your money. First, it was going to be up to 21 days because I didn't have a "reputation" with them. I had to contact my client and all her to go back and confirm she had received my services, an inconvenience for her. (Would she have paid me if I hadn't done the service? What business is it of PayPal, anyway?) Done? Nope. They had to "review the transaction"... another day.

Years ago, I used PayPal for my business. I found them quick, efficient, and cutting edge. I closed my business, and never thought much about them. Recently, I sold a car. The person was short $100, and suggested we use PayPal to make up the difference. I agreed. But the app is very difficult to manage, taking nearly 30 minutes to set up and get the transaction completed. Now, I was charged 3.6%, and PayPal is 'holding' my money for 21 days. I WILL NEVER USE PAYPAL AGAIN, and recommend you do the same. What an awful company!

I purchased a stock wig from a live video sale from Lynn TheWigDoctor. In the live she did not show the cap for the wig. She sent me a photo of another wig and said mine would look just like it. When I got the wig I did the initial review for my YouTube channel. I did not at the time review the video or I would have seen the issues. I reached out to the seller 2 days later. Told her there were issues with the side wefts and I would probably have to sell it. She never acknowledged the issues.

I ordered a wig from overseas ship. What I received was not what I ordered. It was a horrible wig that looked nothing like what I ordered. Tried to remedy with shop with no luck. I let PayPal handle. Their ruling was I pay to ship back and the company will refund me what I paid for wig. Well I am still the victim because shipping will cost me half the price of the item I purchased. How is that helping me? I lose my money and company that scammed me loses nothing. How is that buyer protection. So disappointed in PayPal. Buyers beware. Their protection does not work in your favor.

So when I downloaded PayPal I thought I would be able to get my money on the same or Monday at the latest because I got paid on a Friday March 22, 2019. But no I haven't received it yet and my employer is really upset with PayPal because I haven't gotten paid. So on her side it said I would receive it on Wednesday this week so March 27, 2019. And I still haven't gotten it. So I called the customer service line. And the lady I spoke to wouldn't give me her name. But whatever I told them I had a missing payment and I want to know where it is. She informed me that unfortunately I won't receive it until Friday. March 29, 2019. So I have to wait until Friday which is a week. I have to wait a full week before I can paid. That is ridiculous there is no reason that it should take that long. This app is very disappointing and I will never use them again and I will make sure all my friends and family know how awful is.

I have had PayPal for over 10 years now and it is linked to my eBay once I started in 2007. I have always had problems with PayPal and eBay support. It seems like they have guys that don’t investigate anything. I’ve been to Webster five buyers and they always tell me, "It’s up to you what any other buyer to work it out". Well guess what the other buyer doesn’t want to lose the money in the mail.