PayPal Reviews

This complaint is against PayPal.com. On November 6th of 2019, I bought a bunk bed from Sale Club LLC online. It was $164. I don't usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy. A week or so went by, past the delivery date, and my son had still not received the bed. I checked PayPal to view the invoice. It looked correct with my son's shipping address on it. I then went to the UPS site and ran the tracking number. Shockingly, I saw that the status of my shipment was "delivered" at "the dock", and signed for by "Hoopman"! I don't know who this Hoopman is, and why was it delivered at a dock? It sounded commercial to me. Not a residence at all.

I was having issues verifying my PayPal account to my eBay. So after waiting 35 minutes I got on a call, she couldn't help me then asked for my bank card numbers to verify the account. Then proceeds to tell me repeatedly that my checking account is not a checking account and to contact my bank. As I'm explaining to her that I have multiple accounts and I'm looking on my TD app and it says the card number she just read out is a checking account... She hangs up, 50 minutes wasted. Thanks PayPal!

PayPal are nothing but thieves. I was double-checked at a local grocery store. I had my paypal card linked to my bank. My online bank was having blackout issues, and denied my card, so I tried my paypal debit card in Hopes of paying for groceries. It was denied also. After I left the store, paypal approved a second unauthorized transaction, and put my account $60 in the negative. When I contacted them they said I was wrong and I owe them $60 to settle my account. I refused to pay it because they didn't even investigate my claim. Now 5 months later, since I'm unable to work due to a recent cancer diagnosis, someone sends me $100 to paypal and I get $40 to feed my 2 small children with. PayPal is disgusting.

This has happened to me three times with PayPal. After this last incident I will describe, I decided to criticize them wherever I can. I just purchased via paypal a Christmas gift for a relative. The price was enticing to the point that should have warned me. I spent about 60.00 USD. When I completed the transaction I got a page that only gave me an order number and nothing else. I felt this was suspicious and looked on the site for customer contact info, they had none! I then googled the website and found numerous comments about the website being rip off and not shipping any products. Further, I found the company is in China, but an email addy listed with paypal is a Russian email addy. Also, the payor name on eBay was not the website, company or email name, all were totally different.

Paypal is the worst! They do not deserve one star. The site goes in to a continuous loop when trying to add a bank for example, yet never states what the issue is. When you call customer service it is usually a 30 min plus wait, or you do a callback which can take an hour! Customer service is not helpful!! They read from a script and English is not their first language. Worst experience I have had with a company!!

I have one claim against me in 20 years. I won the case. Then they banned me for life, unlawfully for no reason. Utter disgraceful and so disconnected, I cannot fathom how this company runs. There are so many disjointed departments that do not communicate with each other. I would never use this service again. Blockchain and Fintech companies will crush this entity, in the near future.

Explained to the reason for the problem and resolved the issue.

You would think that with all of the ways to transfer money, PayPal would take greater care in taking care of their customers! I was due money back from an associate, so she sent it via PayPal. They subsequently charged Me a fee, due to her not sending the money correctly! I called her to advise that the amount that I received from her was short. I sent her the money back that she’d sent me.

I bought items online and paid via PayPal thinking it was safe. Boy I could not be more wrong. The seller shipped to a different address somewhere across town. I sent this information repeatedly to paypal claims area but since the zip code matches they close my case over and over again. Apparently 20 miles away is close enough for paypal to consider the item as delivered to me. I couldn't make this stuff up if I tried.

I have ask for my account to be credited back for 103.76. I have sent all documents available. I have to continue to wait. I should I have already had that in my account. It’s **. How do you question my money and account. Yes I heard your jargon but I absolutely loved! when the rep told me he couldn’t do anything. Paypal you truly suck.

I’ve made many payments they PayPal and they arrived in 24 hours max. 11/30 I sent my daughter 50. Now I’m told it won’t clear they to her account before 12/9. Vague answers referring to the federal government are the only answers I get. Never again!!!! From now on I’ll use FB money or a wire transfer.

I have never had such terrible customer service until now! After receiving payment from a buyer, I proceeded to do the instant withdrawal method which I had done a few times before without issue. This time, it asked for a phone code. My phone carrier, SaskTel, said they received multiple complaints from their customers that they can't receive PayPal text messages and that the Crown Corporation has been unable to resolve this issue with PayPal. The PayPal system locked out any attempts to withdraw the money and I called their customer service. They said I need to wait 24-48 hours to try again and that they couldn't override it.

I had a client use PayPal to pay me and wanted this money sent from PayPal to me by check. My online account kept saying there was a problem, so after trying the frustrating online messaging process where I could never talk with a human, I called. It took about 20 minutes with an agent who finally said "we can send you your money, it will take 3 weeks and we are going to close your account." The reason? I don't want to link my bank account to them. I asked for a supervisor which was a 30 minute wait. PayPal has my money, they made me go through over an hour on the phone, and are closing my account I have had PayPal over 15 years, plus have a PayPal credit card. When people call PayPal thieves, I cannot disagree. Why would anyone do business with PayPal?

On Black Friday night I had a charge come through on my credit card through PayPal in a entire different language at 3am my time. Someone has used my card to purchase something in Russian or another language. I disputed the charge with PayPal and they were super helpful at first. I woke up a few days later that they have denied my dispute because it has a tracking number... Whether or not it has a tracking number this was not authorized by me. I was told by PayPal that they will not approve my claim because of the tracking number that they couldn’t help me and maybe I could give the item as a Christmas gift... What!! I have now disputed the charge on my credit card.

My customer sent 1,400 for materials on a job scheduled for 2 days later. They tried taking 40.90 and holding the whole amount while saying they could for up to 21 days. I don’t recommend using these crooks.

Please do not use PayPal, they are crooks and should not be trusted. They will do everything in their power to exploit you for as much money as possible. Please also be aware PayPal owns: Braintree, Venmo, Paydiant, Xoom, Modest, TIO Networks, iZettle and Hyperwallet. They overcharged me so no big deal, call the seller they agree give me a receipt and a email stating correct charges, the seller did not receive any extra money. I have appealed the extra charges twice and been denied, even though the seller themselves agrees and sent proof they still deny me. I have filed with the BBB and my CC company. Please don't be me and lose money to these crooks!

There was very little if any forewarnings that my money would be HELD without explanation for up to 21 days!!! This is unacceptable and now I am at your mercy waiting. I have done the work for my client and now won’t be paid for 21 business days or some outrageous amount of time! I could have used a number of other options, even a check in the mail is faster! What a setback your company has caused me financially. Not everyone is made of money and can just wait 21 days!

I have purchased a t-shirt using PayPal cash, but the shirt didn't fit properly, so I returned it. The cash got returned to PayPal, but Paypal is refusing to let me use this money because it was returned after the expiry date. I had returned the t-shirt as soon as I got it, but the return was credited after the expiry date. How am I supposed to use it before it got returned to my account? The vendor stated that the full amount would be refunded. It was not mentioned on vendor t&c on Paypal site or vendor site, that I would not get my money back. At least 1 week grace period should be given to customer to use that amount, if not full amount. This is like duping customers.

Paypal charged me for receiving a refund when everything is documented as a refund. Their listed number for the country I live in is out of service. I gave up and filed a complaint against them. I'm deleting my account.

PayPal does not protect the consumer. I had a very bad experience with a seller which I paid using PayPal. I filed a claim with PayPal because it was taking forever to ship what I ordered. PayPal closed the case before I received the items and when I finally received them the order was incomplete. The seller only shipped 2 instead of 10. Now PayPal does not want to do anything about it. Poor service.

Purchased tv stand from Mongotees located overseas, probably China. It came damaged. I sent pictures to Paypal, but they told me I have "return it to China" to get my refund. How does one return a large piece of furniture to China and bear the cost of it?? This is ridiculous. I received damaged merchandise and must "PAY" to ship it back to China in order to get a refund. The return shipping would have cost more than the item. Paypal "BUyer Protection" is not a real thing. They don't help at all. And the customer service is awful. Never using paypal again! Beware!

I paid for an Ebay item that I never received. I paid for the item using Paypal. I never got the item and asked eBay for a refund. Ebay honored my request but Paypal did NOT give me a full refund. My refund amount was less than the original transaction amount. I asked Paypal to correct the error. They refused. They said that since the seller took payment in Canadian money and the Exchange rate was different at the time of the refund, I could not get a full refund. I explained that it was the seller's fault that I needed a refund since they never mailed my purchase and the seller should pay the difference for his neglect, not I. Paypal could care less and refuses to give a full refund. I do not recommend Paypal.

I sent money to a friend in February 2019. Then I sent money again on November 25 via PayPal for another transaction same exact way I sent the first transaction. The first time I sent the money I added the person in my file. When I went to send money again to that same person PayPal charged him 2.9% for the transaction which is fine, then they also charged him 1.5% for the business fee. I called them and spoke to two supervisors over one hour each to resolve this matter and was basically shooed away. The first person said he would ask for the refund. I didn’t get the refund so I called again today and was told the refund was refused. Then I was told it was up to the other person to dispute the extra charges and not me! So I asked this supervisor to contact him via phone or email, he refused.

I have now spent almost 3 hours and 9 phone calls to Paypal about a problem they are admittedly experiencing not to mention I am "out" $160.00. Synopsis: 1. I send payment to 'friend'. 2. I wait and wait to either get an email confirmation or to see Paypal's Activity Summary update; so as to reflect this payment. 3. An hour goes by: neither email nor Paypal Activity summary reflect this payment. 4. Naturally I think it must be operator error meaning I didn't press the second-tier confirmation for payment to send (Paypal has kind of a "double confirmation" before $$ are sent). 5. I re-send payment. 6. Two confirmation emails arrive (unique trans #s) hence I have now made the payment twice. By the way, Paypal activity summary still does not reflect either of the payments.

I purchased 2 jerseys from FOR FAN STORE. I was pleased to see Paypal for the payment since I could not find any reviews of the company. But paypal guarantees the merchants.... or so I thought. I got the 2 jerseys in 3x but they were Vietnam 3x which is really a large. So they did not fit at all. I emailed the company to no avail. So I immediately contacted paypal. The paypal support could not understand me and the report was denied after a week. PayPal told me to pay to return the items to Vietnam and I may be reimbursed for about half of the purchase minus the $48 cost to send back. I was very surprised to find paypal did not help at all and backed a merchant that used bad size charts. Be aware. I no longer use paypal since the guarantee is worth nothing. Don't use paypal if the company is not within your country. FOR FAN stores claims to be an American company but is in Vietnam.

Untrustworthy. Horrible company to deal with. Was on the phone with them for hours and just got the runaround. I sure do Wish I had known this before using them. I lost my money using them and they did nothing to help get my money bacK. Don’t use them!!!

Paypal refuses to help their users and will repeatedly send you copy and paste responses when you email them that have nothing to do with your question and if you ask to speak to a supervisor they will send you an email back saying that paypal employees will not endure harassment and they will ignore you... It’s absolutely horrifying that such an accredited company has such horrible service!

I am trying to pay my negative PayPal balance, buy having problems. I called customer service many times, they could not fix it. Every time they transfer me to somewhere else. The LAst lady, I talked hanged up phone on me. The negative balance is still on my account, and I am tired of trying. I wasted a lot of time on this.

Buying something and using PayPal can be OK. But when you let them know a SELLER never gave you the buy you want your money back. It has been 4 weeks. I have NOT seen my refund. NO communication from seller or PayPal. I have ask both to let me know what is going on. NOTHING.

This is the second time I've had problems with PayPal and how the handle purchases. In this case I was reporting a scam seller AnnieCloth of which took my money through PayPal and turned out to be a scam. PayPal elected to do nothing. I did not receive 2 items out of 3 and the 3rd was not even close to what I ordered. But if you have a problem with PayPal they make it so difficult to get into touch with them you cannot do anything about it. They do not protect you from fraud. They are becoming part of the fraud...

Sold a product on eBay, used Paypal as payment method, buyer requested package to be sent to different address as a gift and not to include packing info in the box, buyer then decides they no longer want the product, package had books and returned 2 weeks later damaged in broken box had books that warped due to weather. Buyer requested refund for shipping which was done then files claim with paypal. Paypal does not review evidence attached to claim and decides in buyer's favor not caring for shipping that was refunded and on top of that shipping charges I'm left with for returned and damaged product packaging. Will no longer be using paypal...terrible service and response and not willing to work to help at least dispute some of the costs..buyer's mistake and costs seller. :(

I got approved for my PayPal Master credit card August 14, and here it is November 26. I am having to call to check on this. I am attempting to refinance my home and cannot provide an explanation for this inquiry because this sorry company never sent out the card. I called in September and October to figure this out and I was told this had been escalated; now this stupid card is on my credit report and not even in my wallet. I am so disappointed in the company. I am going to tell everyone on all my platforms and following to not invest in another company and not this trash!!!! Customer Service agents hung up on me twice and this one Indian Lady "Sandra **" who is fictitious I'm sure acted as if it is all my fault!!!

I expected PayPal to honor buyer protection. I would only purchase items if paypal was a source of payment thinking they would only work with reputable companies. When I purchased a pair of shoes that had the words ARCH SUPPORT in the title of the shoe and got a pair that had absolutely no support at all I believed Paypal would honor buyer protection. HOW DISAPPOINTING! They refused to honor their protection saying I had buyers remorse. I appealed twice to them with pictures. I have lost my expectation of Paypal in protecting their customers!

PayPal allows China drop shipping scams! I was scammed by a China drop shipper. Didn’t say that on website. I canceled my order provided evidence. PayPal reps refuse to look an MY EVIDENCE just took merchant's evidence and denied my claim. I had it reopened several times and every time they refused to look at evidence and continued to deny. I asked for a manager several times and they refused to escalate or give me a manager. I will be reporting to BBB and calling their corporate office.

Sold my first item on eBay. The money I received from my sale went into my PayPal account and eBay out a 1 ddy holding funds well, then PayPal put a hold on my account "limitation" as if the eBay hold for 21 days was not enough? PayPal does this and they make it so you can never end up getting your money. They end up keeping it.

PayPal pays out immediately without any hope of recovering your money even if you are scammed. I tried to cancel only moments after realizing I was scammed and they refused to do anything and completed the transaction.

I received money from customer for service. They held my money for 21 days. I can't see the money no more in my account. I haven't received the money. The sender didn't cancel the payment so where my money go? I have been contacting them for the past 3 weeks and they are no help. Don't be my in my shoe. Don't use PayPal. They are holding money interest-free.

I received a Bluetooth receiver from China. It cost 4 dollars and had to pay 16 in shipping. The item I received wasn’t even close to the item ordered so I filed a dispute with PayPal. They sent an email days later stating I had won dispute. All I had to do was pay for shipping and return item to China by Dec 2. Today was Nov 23. So to get a refund I would have to shell out more money in hopes of getting back my measly 19. So much for PayPal’s guarantee of satisfaction. Oh but don’t forget... I won the dispute (bah)!!

Received wrong items from shop that was in China! Didn’t mention it online when purchasing but had to go through PayPal... After speaking with paypal, I did all the requirements to include returning wrong items back to China and gave them tracking number and they declined my refund!!! If website only lets you use paypal, NEVER purchase items through them!!! They’re only concerned about merchants and NOT BUYER!! Very poor service and no recourse after paypal closes it!!!!

PayPal can't longer be trusted, stay away! Unable to resolve my login issues for over 3 months and representatives are heard laughing in the background. In addition, PayPal limits the option when trying to appeal a claim.

I had used PayPal for eBay purchases without a problem. So when I ordered something from a website I hadn’t used before I used them for added security. BIG MISTAKE! I received the item but it looked nothing like the website picture. Also, the clothing item did not fit. I contacted PayPal and followed their instructions. Only after PayPal was contacted was I able to get through to the company. The company finally gave me an address in the US to return the item; PayPal insisted I return the item to China — at considerable expense. I did that. PayPal subsequently denied my claim. So not only am I out the purchase price but also $35 to mail it back to China. Beware!

I tried to call them twice to help access my account but the guy just kept saying he understands and can't do anything to help me. It's not my fault that PayPal is not sending me messages so I can access my account. I told him I didn't have access to the card linked to my account but I provided him with the last 4 digits and everything else on the account but he said I would have to wait 48 hours to access MY account. The second option was just shutting down my account which would be no help at all since I need to buy something immediately. It is so unbelievable that they don't take responsibility for anything, I even told him other people were having the same issue as me but he just kept saying my name and "I understand". Like what is you understanding my concern and not helping me going to do for me?? Like just ** fix!!!! This has been an issue for me for about 3 months now!!!!

I purchased a piano through PayPal. When it arrived it did not work. I spoke to your customer service. They said I did not have to provide tracking details. Because the item I purchased was from China, and the shipping to return it was more than I paid for the item. When I made the purchase it looked like they were located in the United States. When I went to send it back It turned out they wanted it shipped back to China. So PayPal Instead they asked for a letter from a professional stating that it did not work. So I went through the trouble of bringing it in to a music shop to have it looked at. They gave me a statement saying it did not work. I submitted it to PayPal and they still denied my case. I lost all my money.

I purchased an Apache 64 r/c helicopter off a Facebook seller for $48.56 from China. What they sent was a cheap skeleton helicopter. I immediately tried emailing them. One email was sent back saying it didn’t exist so opened up resolution with PayPal. After about one week heard nothing so escalated it for a total refund, PayPal came back saying seller would offer a refund of about $22. I refused telling them it was no good. It wasn’t what I’d ordered. PayPal came back. Said they will refund but only if I sent the helicopter back they’d sent at my cost. There was no response button to allow myself to contact PayPal so I had to post this thing which has cost myself £15. I looked up the cost of these cheap skeleton helicopters which were on eBay for £8.99 post free from Uk seller. I’m totally disillusioned with PayPal and am considering cancelling my PayPal account which I have had for over 15 yrs.

Have had my account for over 5 years no problems then it won't let me log in. Says call support. So I do and they have me reset my password 5 times locking me out even more. So finally talked to supervisor and she tells me I have to fax or mail in all my info to get my money off account even though I have given them all my info and the problem started on their end so now I get no response from PayPal but emails saying I have a message which I cannot get because I cannot log in. I get no reply to calls or emails.

I've been using PayPal for 10 years. No issues. Today I received $10 from my girlfriend who has a paypal account (she uses paypal as her bank account and was sending me money to go get some food). About ten minutes later I got an email saying my account has been permanently limited for no reason. Her account was also permanently limited as well. HER WHOLE PAYCHECK JUST GOT PUT INTO HER ACCOUNT AND NOW WE CANT PAY BILLS! I don't know what happened.

The online portal for PayPal would not transfer my money to my bank account and or any of my credit cards. After spending three hours on the phone with my bank and PayPal there were still no answers from PayPal. Customer service hung up on me three out of the nine calls. And after a three-way call they still continued to say they had no idea where my money was. Or why it would not transfer to the bank. They kept blaming my bank and my bank was saying they Never received the transfer. So even after all this time my Money is still missing and PayPal.

PayPal has been holding 500 dollars hostage for over a month. Apparently I put my mom's name on the account when I was a caregiver in Maine. I never really used it. I moved to Florida and sold a coat that the customer loves. In order to get paid I had to send documentation and get my 95 year old deaf mom on the phone. In ** real. I verified my account and explained the change. Still waiting since October 16th. It is November 20. Provided driver's license, SSN card, transaction ID, verified bank account, wrote a letter explaining. Do not use PayPal. There are much better ways to send and receive money. PayPal is bizarre at best. You never know if they will keep your money. God forbid you need to change the name on the account. Never use again.

I Was PayPal member for over 19 years until last week when I closed my account. Purchased an electronic component and used Paypal to pay for it (Utilized Paypal because I assumed that I could get my money back if defrauded). I ordered a computer component for a computer at work. The part never arrived at my door. The merchant said that it was delivered to my front door on a specific date. Looked at FedEx Tracking and the package was delivered to the wrong address. My order was delivered to a town some 11 hours away from my home address.

Incompetent, Unprofessional, dishonest, lazy are the words best used to describe the Dispute experience. I've spent nearly 20 hours calling in. They continue to CLOSE my case over and over and over. I've provided proof. Picture evidence. Tracking numbers and it goes on and on. They keep telling me it will rule in my favor, but then closes the case. PayPal's system is built to just drag it out until the consumer gives up and they keep the money for themselves. Paypal is a SCAM.

Make sure you understand that every time you link a card they will charge you 1.90 American. So if your bank charges conversion fees and such you will be charged for this!!!! I was told I would get a 4 digit code on my statement but never did...so still can’t use my account. Best of all was when I called their customer service line. I dialed a 1-877 number but was told I would receive a call back. They did, but from an American number, so I was charged for a 10 minute incoming international call. In the end, I have now paid over 20.00 American and I do not have an account I can use.

Disputed a transaction with a merchant and PayPal. Merchant wants to refund me but PayPal is preventing the transaction because the "dispute is open". They say it will take 75 DAYS!!! They say the delay is due to "Federal Law" which is a bold-faced lie. It it VERY difficult to communicate with PayPal because of long hold times and then the language barrier with the foreign representatives.

I bought a phone from China seller who has Pay Pal account. They provided USPS tacking number thru Pay Pal. When I checked delivery status with post office they said package was delivered. I could not find it so I went back to post office in Lindenhurst NY to check it. I gave the post master tracking number and my driver license to check were the shipment is, and turn out that my name and address isn't associated with the tracking number. The only correct was town ( Lindenhurst). I called Pay Pal and told them that I want to dispute this matter. Eventually their customer service rep. said that the package was delivered and they cannot do anything about it. I told them that it was delivered to someone else but they said I have to prove it. The post office is not going to release any information about the package due to privacy policy ( tracking number not associated by my name and address).

I initiated instant money transfer to my bank account on 11/8 of $558 but it never transferred to my bank nor fund isn’t available in PayPal as well. I called PayPal and they said that it will be resolved within 24-48 hours but today is 11/17 and my money is still missing. Same time I don’t have any updates from PayPal yet. Reason people pays extra fees to use the instant transfer is because they urgently need fund available to them. It’s been a 8 days since the transfer and I would not trust Paypal as a reliable financial institution.

My first choice would have been to give PayPal ZERO stars. Unfortunately, that is not an option. I was ripped off by PayPal!!! I provided so much information to PayPal in support of my claim, to the Resolution Centre, and in the end my claim was denied by them as they ruled in favour of the criminal seller, from China, that they are allowing to do business with them. I purchased two items from “Surpriz” ads that I saw on Instagram. Their sizing was way off!! I then emailed the seller and asked them to provide return/refund procedures. They replied by telling me to give the items to friends or family and then repurchase them for myself. They stated that despite them offering different sizes in their ad, that the size I order would “make no difference”. I have never heard such stupidity in my life!!

I couldn't link my bank because their website keeps giving the following error messages:

I have recently noticed since eBay has started to collect sales taxes for certain states (done in the background and deducted from my Paypal account) that I am being charge an additional amount in PayPal Fees for the sales tax that Ebay is collecting. Ebay tacks on the sales tax to the buyer when they make payment and withdraw it out of paypal as they do the shipping, etc. The only problem I have is this sales tax is not a sales item and not something I am charging the customer directly.

When your account gets hacked and someone purchases stuff with YOUR money PayPal won’t help. Put in dispute after changing all my info (passwords) and they tried to say I made the purchase, mind you it’s a part to a product I do not own and it’s to some fake company I’ve seen multiple posts about. DO NOT use PayPal Cause they won’t help you get your money back when this happens. ALL of their people will tell you, “sorry, it says it was your account who purchased.” NO DUH. If you also look I had to change my passwords idiots. Please save yourself the headache and find a better company to go through for payments. They don’t help their customers, they are just rude and hateful if they have to deal with you.

I am a PayPal seller. I followed PayPal instructions to refund a payment to a customer. Instead of doing the refund the way the screen said it would be done, PayPal issued an echeck for the full refund against my attached bank account. This resulted is bank chargers, my PayPal account being frozen so I cannot recover my money from the PayPal balance which is now my money because PayPal paid the refund directly from my bank account without telling me first. Customer service is out of country where English is not the 1st language and the accent is so bad their English is barely understandable. Have spent more than 3 hours trying to get this issue resolved. Will likely have to file an attorney general complaint to get it fixed. A simple refund is never simple with PayPal. I DO NOT RECOMMEND PAYPAL AS A SELLER OR A CUSTOMER ANY MORE.

To be honest I was really expecting PayPal to be there for the consumer but the reality is they're not. "Buyer protection" is non-existent and on top of that, they gave the seller my number and they THREATENED me. Yes, you read that right, 2019 and sellers are still able to threat customers for asking a legitimate refund... and to thought, I held PayPal to the most upper standards.

Received money in Euros, would not let me convert, accept or transfer from app. Could NOT understand customer service rep after waiting on hold for 15 mins. I wound up hanging up because the language barrier was too much. The 'Help' section of the app is no use, even when you utilize the 'message us' feature. They copy and paste the exact same crap I read on Google, which they don't tell you WON'T work from the app. I had to figure it out for myself I had to go online. Bottom line it took me 4 hours to receive $14.95 THEN GOOGLE WOULDN'T LET ME SELECT THE FREE OPTION, so I had to pay to move my money after it taking 4 hours to even get to where I could accept it. Horrid experience will not be using again.

Tried various means to reach out for resolution to PayPal and still ended up at the same spot, dissatisfied. The funds taken from my account were placed on hold to the fraudster account yet PayPal would do nothing about reversing the transaction. I have filed the appropriate IC3 forms. It seems the people working the "customer service" are robotic at best.

Sellers on PayPal have zero protection against fraud. Zero. My buyer on eBay was refunded by me/eBay via PayPal for a lost item and then refunded a second time via a credit card chargeback via PayPal. Paypal spent less than 12 hours before siding with the chargeback. During this 12 hours while I was sleeping, I was unable to support my case showing that my buyer had already been refunded. Because I can't dispute a claim with my buyer's financial institute (obviously) and PayPal won't do so on my behalf I am out hundreds of dollars.

I sold a cell phone on ebay, for $200. My personal phone, which I had purchased on ebay in Sept (2019) but decided on an iphone instead. So rather than the nice Samsung collecting dust, I sold it. OMG. I got the hold placed on my account (now $190 after fees). They acted like I was some international criminal, I swear. I had to "prove" who I am, and then they made me also submit a copy of my license through their chat. Any other company would always caution never to send personal info over chat. But, if I did not, they refused to take the hold off my account, and even said that if I didn't submit it, they'd restrict my account even further by Dec. 24. Not sure how much worse it can get?

We sold 2 individual boots on eBay that were the same price. When their client received both boots, they called Visa and canceled their visa saying they received 1 pair. Paypal does not protect the seller! They let THIEFS not pay for the payments that were paid on Ebay. Ebay is not with them anymore and they are starting a copy in a few months like PayPal. PAYPAL doesn't help their clients, they are known to let the dishonest people steal. Ebay said this customer stole, and Paypal did not acknowledge their client was a thief.

I've been a client of PayPal for at least a dozen years or more. I had a large transaction through my new website. They put a hold on the funds. I uploaded all their requirements i.e. driver's license, etc. When I called they said the transaction was "out of the ordinary" so they needed at least 3 days to release the funds. Or hold part of the funds for "security". A few hours later I tried to buy something - a small item for $12 - and PayPal denied the transaction. They completely froze my account. I'm being treated like a criminal for doing business on my website. From their response you would think I was laundering money for a Colombian drug cartel!

I called for the 3rd time to discuss a dispute that PayPal has failed to resolve. (The 2nd call resulted in my being put on hold by the representative for nearly 20 minutes before they hung up on me). I requested to speak with a supervisor or manager no less than 20 times during the call. The rep flat out refused, and instead chose to grill me, asking me to recite PayPal’s terms and conditions, and to define the word “dispute” for him. I’m disgusted. I’ve now called 3 times for the same issue, and nobody has successfully escalated my call.

I am so sorry that I was stupid enough to use PayPal for my purchase. I purchased a dog, but received the wrong one and finally got my refund from the Rescue Group. The money is sitting on my PayPal account, but couldn't transfer it back to my linked credit card, which I used for the payment. After several hours, I finally called customer service and I got transferred (after 10 minute of try) to somewhere in India. I explained everything, several times, but the PayPal employee tried talking me into keeping MY MONEY with PayPal. I kept telling him, I want it back on my credit card, as I have to pay for it soon, but their system wouldn't allow me to do it.

I purchased some item from Berrylook online company(worth about$115). I bought 4 items but I received 3 of them. One of them (about $25) was not in stock while it was advertised and I got informed 18 days after main order. Quality was junk and all sizes and designed were different than Berrylook site. I asked for returned and refund. The sending address on parcel was from Canada with no tracking number. Company never answered me directly except through PayPal. They suggest About $70 and forgot everything or send the parcel back to China with tracking number (which would cost me a bout$160). I took it to the PayPal resolution center but they were stand with the seller and asked me to send the item to China. Also they didn't return the my money back for the 4Th item that I never received it.

I purchased a software through Paypal from a China-based vendor (named Wondershare or Wonbo Technologies)), that I found out shortly after was a fraud (based on the numerous complaints I have read in several customer review platforms). The vendor sent a different item that was 5 times the price of the item I ordered. The vendor did not respond to my emails so I raised a dispute in the PayPal Resolution web page. After describing my problem in detail, PayPal denied my case stating that I ordered an item that was similar to what was delivered so my complaint of "item received is not as described in my order" did not meet the criteria of "not as described" since the items are similar.

PayPal has become one of the worst services available due to their extraneous charges for payment of Monies. Any other company out there will be less money and more user-friendly than PayPal. Use Venmo, Zelle pay, or even a credit card! We had a recent very bad experience being charged 4%. When we called PayPal, they refused to change it even though their guarantee is 2.5% or less.

I was using PayPal because I thought it gave me protection from fraud or online transaction disputes as well as thinking PayPal vetted the businesses that they allowed the consumer to do business with. I found out through my own experience that PayPal will not easily honor your complaint with an online seller if you get ripped off. In fact they are terrible at investigating an issue even when you send them proof of wrongdoing. Also seems like PayPal does not vet the sellers they allow you to do business with at all. Very minor situations will sometimes be corrected.

Seller places tracking info for a package that went somewhere else. UPS confirmed that the tracking number isn't to my address. I raised an issue with Paypal. Paypal sided with the seller and closed the case. REALLY?!!!

I had a Paypal account several years ago and ended up locked out and could get no customer service to help me. I had recently decided to reopen a new account with a new email and try again. So I did. I have linked my debit card and made several purchases with no problems. Then I sold some items on FB Marketplace and was asked if I would sell and ship an item. So I figured ok no problem. My item and shipping was $25.00. The purchaser paid my invoice to paypal for $25 the next morning. So I promptly shipped the item that day. So I log into paypal and it tells me the payment is pending.

As a seller Paypal has very shady practices like keeping their fees even when you refund a buyer, they claim this is "common" practice but no credit card merchant does this... not one. As a buyer their support is horrible, which is to be expected as they outsource it to India or wherever. When I call with an issue the response is typically, "We can't do anything on our end", "The system won't let us", "We don't have access", etc. Ultimately I end up having to solve the issue on my own or live with the issue. Just a garbage company all around.

Purchased an Game key from a cjs-cdkeys. Tried the key and it was invalid. Cjs refused to replace it or refund it. So raised a claim with paypal explaining the situation. Waited 3 weeks and the claim was closed in their favour. Contacted paypal asking why! They said cjs had provided evidence they had sent me the key. I never said they didn't, asked them to re-open the case so I could provide evidence the key was invalid. Paypal refused! Stating the case was resolved, as far as they were concerned. Don't use paypal or cjs-cdkeys ever! You've been warned!

Paypal sided with scammers who scammed our son on our PayPal account. They talked him into using send money using send to friends and family and they would send him software. He used without our consent and per their policy copied from their site: You're Protected If: 1. You were charged for something you didn't purchase. This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.

PayPal has changed their application to default the payee type to “Goods and Services” vs. “Friends and Family” even if you sent money to the same user in the past. At the same time, they changed their terms of use, and they are not refunding any errors. You are screwed if you make a mistake. I have been using PayPal for many years. I have been sending the same amounts to my friends and family, to help with expenses.

I made a purchase from china and the item was not what was advertised. I paid over $150 for 2 items that were suppose to be metal and had lights in them. They were sabers from Star Wars. What I received was 2 cheap sabers that were plastic which I found in the dollar store. When I complained to Paypal they refused my refund stating That I received the item. I never said I didn't. I said the item was a cheap phony. They sided with the company that ripped me off and several others also. After that I really lost faith in PayPal.

I always have problems with PayPal via eBay. I can't seem to make big purchases. It's always something with this pay pal company. They have a lie and a excuse for everything. I buy very small things on eBay and buy elsewhere without all the headaches. They scam and hold on to people's money as long as they can get away with it. When you buy or sale you should never have to go through the headaches of pay pal. I thank god that I never let them have excess to my money. On the flip side they are coming out with a new payments system. Because of pay pal's fraudulent activities eBay is losing money.

From last 2 week, I was trying to transfer amount in Paypal account. But every time, the transaction get cancelled. I mailed them, messaged them, but they didn't answered. Guys, if you want to do transaction by paypal, I would say please don't do. You can't trust paypal, it's been 2 weeks, they are not replying. PAYPAL IS THE WORST COMPANY EVER SEEN!

Ok I'll keep it simple because it is. About a month ago I tried to open an account and had problems so I called them and they were able to open it over the phone, ok, I then tried a few days later to confirm account on website, nope, had to call again, then fixed. while on the phone transferred 2 dollars from my bank, it worked. OK 1 week later I tried to transfer 30 dollars, nope, had to call and they helped me transfer, not sure what their problem was, but OK now I have a balance of 32 dollars. One week after that I get an email saying they can no longer offer me any services, due to High risk and or potential Fraud. Pretty confusing to me, so I tried many avenues including website resolve, won't work, shocker.

PayPal services is deceptive and unfair. The disclosures for their services aren't reviewable at the point of the transaction. You will be charged for sending moneys and the will hold you money for days. These instances must be disclosed upfront to allow consumers to make an informed decision especially when there are other options out there to send money. I do not recommend..

The Company I made a purchase with processed my purchase with my credit card. They had been having trouble all day with PayPal charging the last transaction to the next person. It happened three times while I was there after the second time trying to get my correct charge of $43 to go through, it went through to my card correctly. Four hours later it charged my credit card $64. I was not there I was at home and the person processing these cards for payment has been with your company for over two years. She reversed the charges immediately and it said the charge was reversed. A day later it has not gone through to my credit card. Your company told her to reinstall your app. My bank has not received a reverse charge from you. I will never, repeat NEVER do business with a company who uses PayPal to process my credit card purchase. I hope many other businesses read this and choose a different company.

I cancelled a payment request and still they took it off!!!! Since 3 days I try to get a supervisor on the line and they let you wait 25 min. It's unprofessional and as of today I am done with this organisation. Do not go there.

I always set up Visa as my preferred payment method @PayPal. A recent transaction was charged to my bank account instead of Visa through Paypal. Paypal customer service can not figure out why and how it's happening. It makes me worry about the security of Paypal. I will delete my account with Paypal.

Paypal makes it easy to dispute charges. I had an iTunes recurring subscription which iTunes refused to refund even though I canceled the same day it renewed and I never continued using the app. I disputed with Paypal (super easy to do online), they investigated, kept me updated and less than a month later ruled in my favor. Very happy with all experiences I've had with Paypal especially this one.

This company is a disaster. A few years ago, they charged my credit card the amount twice. When I pointed it out, instead of just correcting the error, they investigated the matter and took 6 weeks to return it. I cancelled my account. Recently, I purchased something which the vendor only accepted paypal, when a refund was required she did so immediately. However, PayPal held on to the funds for a full week, then said they returned it to my credit card, but that, could take another 5 working days. Absolutely ridiculous! They don’t answer questions, have a hard time finding information....be very careful with them.

I am utterly disgusted with PayPal. I have never done business where I have to wait 21 days for services rendered. I have to work for free bc of these ridiculous policies. I cannot wait 21 days for a payment to clear. A normal bank takes 3-5 business days. When I explained it to Pay Pal customer service reps and supervisors they were very rude and unaccommodating. After my final transaction is completed, I will never do business with such a unprofessional company again like PayPal and inform others of this unprofessional company.

They closed my account after over 20 years without warning. They claim I violated their use policy, but won't tell me what I did wrong. I have a personal account, and sell my custom photography to a select customer list. Been doing this for the past 15 years, and just a day ago, PayPal closed my account. They are also holding my money for 180 days.

I am a frequent eBay seller and buyer. I had a dispute with a buyer and ebay closed the case in my favor. The buyer opened it up with PayPal to try to collect this way. I refunded her money through paypal to avoid the aggravation. Paypal always awards the buyer because that is how they make their money. They ruled in her favor and paid her again. I had spent at least 10 hours on 6 different occasions on the phone with paypal and they indicated my payment was logged.

So I am an article writer and content creator. Website owners and bloggers would sometimes seek my services through sites such as Freelancer.com. I have always avoided PayPal but one of my returning customers was fond of PayPal and wanted to pay me using PayPal because it was convenient for her. I agreed because until then I had not had any negative experience with them. My reservations were based on other people's experiences. She paid 400 dollars which were like the third time I have ever transacted using PayPal. It was also the largest transaction ever. Naturally, PayPal placed the payment on hold, pending further review. That was expected and I wasn't upset by the decision. After 24 hours the payment was approved and the money reflected on my PayPal account balance.

June 2019: I sold something thru eBay. The payment to me (my balance on PayPal) however, was blocked by PayPal as I needed to supply them with documents. After supplying the latter, all limitations were lifted. However, the balance (payment) remained blocked. When I addressed this, all of a sudden I was informed that the money was not blocked by PayPal but by eBay! Even though on the eBay site it stated that no payment was received from the buyer.

I ordered a Madden 2020 game for my Grandson. It says it was delivered on 10/14/19 to Owings Mills, Md. That was 4 days after I ordered it and AFTER I ordered it, I realized it was coming from China. No way it got thru customs in 4 days. I called UPS and they said that package came from a Lighting company in Cali. & weighed 10.9 lbs and was delivered to an Owings Mills address, but nowhere close to my address. I included ALL of this info when filing the claim with PayPal. I got notice today that they denied my claim because the seller provided a tracking number. DUH, I provided you with the tracking # in my original complaint.

They go around the bush when system did not work out. Will tell seller has a problem, despite my repeat business all of Sudden the seller they alleged is blocked. And PayPal could not explain the reason why the merchant is blocked... "For the your protection, you have to use another way to pay them".. This is absurd.

They let someone unauthorized take money out my account stating I had agreement with the 3rd party. I ask them to send me a copy of the agreement because I knew they was lying. They told me they couldn't send me a copy that I will have to mail someone at the paypal place in California, I said I have load there can I just walk in and get agreement and speak with someone ,he told me they wouldn't have it either, well who has it?? Then to say if I was to go there I'll be escorted by security to leave, we need to watch who we allow to handle our finances and PayPal is not it! After my money comes back in my account I'll be ending my account with them! Would never recommend them!

Please do not shop at PayPal. They have Chinese vendors that knows how to scam you. I provide postal proof that the tracking number was invalid and they showed me something of the same number saying it was delivered. It was all fake according to the US Postal Service. I never recieved nothing but lost 100 and something dollars and I started an investigation but lost that and my money. Smh. Do not buy from PayPal. Please. I'm trying my hardest to take this to court. I will prove to you all they are full of ** and they are allowing foreign vendors to scam US citizens which I work hard for my money making minimum wages. This hurt a lot but actions will be held. I have audio and camera footage of nobody delivering nothing to the address provided to them. I WILL NOT LOSE THIS ONE.

It's so rude and fraudulent to make the decision for you and enforce a debit card to you and ship it to the address on file without your confirmation. PayPal will not insure your fund if something happens.

I was notified on 10/24/19 that 3 different transactions had been made on my PayPal account. I immediately checked because I haven't used paypal in a long time. There were 3 large transactions sending money to someone I have never heard of. I immediately contacted paypal and received an email they could do nothing about it because they do not show it was unauthorized. Paypal is a large organization and should have firewalls in place to be able to take care of people's information. These transactions were for $401.61, $463.35 and $1,950.00 for a total of $2,814.96. I am not rich and cannot afford this kind of transactions. Paypal should be responsible for helping me dispute these charges and refunding my money. I closed my paypal account that I have had for years because of this. I will never trust them again.

PayPal has consistently poor customer service. Several months ago I disputed a $39.99 charge on my account for an item I never received. PayPal said they resolved the issue and credited my account, however, they kept locking my account then unlocking it, then locking it again. When I would call to speak to someone I had to wait on hold FOREVER. I recently tried to go online to make a payment and their website said I was locked out again and now I am on hold again, FOREVER. PayPal sucks, avoid them at all costs!

I sold two Gift Cards on eBay. Buyer filed a dispute claiming that the purchases were unauthorized and the buyer got their money back plus already used my gift cards. PayPal first said I was missing the tracking numbers and then I provided the tracking numbers to them and then they said they don't cover gift cards. The buyer knew all of this and basically used PayPal to scam me. PayPal does not care either way because they still keep the fees. Taking PayPal to small claims court now, they have offices in NYC and I live in NYC so I am going to have them served at their NYC Office. I suggest other people do the same.

I ordered a Ring doorbell from a third party provider And received tracking information. Shortly after the order I checked the tracking number and it stated that the merchandise had already been delivered to my city but without a name or address. I am immediately called Paypal and they stated they would look into it. I tried to call the company that mailed it and they would not respond back. I then called UPS and gave them the tracking number and UPS stated that it was shipped to a different address not mine with a different name which was not in my name. They will not give documentation on it because it’s not my tracking number however UPS suggested Paypal could call them and they would confirm that the package did not come to my address or in my name.

I have a payment issue that PayPal is unable to resolve. The issue is that my linked credit cards are marked as unavailable as a form of payment whenever I'm on ANY merchant website. Whenever I opt to checkout with PayPal, I'm asked to login, and then I'm presented only with my checking account as a payment option. If I click on manage payment options, all the credit cards show up but are greyed out and marked unavailable. This is true for all websites including eBay, for Etsy, Musician's Friend, etc...

I sold item thru eBay and transaction was made thru PayPal. After 6 60 days, buyer started claim with paypal as Item Significantly different than described. I had proof of all of items shipped on time. Paypal gave resolution in favor of buyer and buyer did not return the items. I asked many times Paypal when would I receive the items back but always get a answer "I realise that this isn't the outcome you'd have wished for, but I hope you understand why we made this decision. While I cannot change this, I will make sure your objection is duly recorded." After many of requests, still I did not get answer if I am getting my items back or not. I lost my items without any reason. Paypal has poor customer service and do not expect any good response. Avoid to sell item which need a paypal transaction. It may be good from buyer perspective.

I opened a PayPal account on my cellphone. I thought it would be convenient to send money to my family and get money if needed. Well for unknown reasons I am totally able to send money to my friends and family but whenever someone send me money they can see their transactions as pending to be approved but on my account nothing appears to be happening. No messages of pending money, nowhere to do find the transaction to approve it. And I never get to receive any credits.

A valued client of mine made the mistake of sending a payment through PayPal recently. I have refused to use this service for years, because they only make things more difficult, at every turn. When the payment was sent, I logged into my inactive account and tried to complete the transfer. It was not an option, as the payment was "on hold." I called PayPal to figure out why, and after being on hold for more than 45 minutes, the representative told me it was because they had not received proof an item had been delivered. As a graphic designer, there were digital files delivered, and no existence of a shipping label or anything else. I informed the rep of this, and he told me I would have to get the client to navigate to some obscure portion of PayPal's page and verify the transaction. I did this... and waited.

This company took money out of my PayPal account without my permission. Paypal did not help. They got robots working for them. You won't see real people on the phone. Since Ebay took over paypal it's not same as before. Be careful. You won't get a cent back and I can't close my account because it's stress so I remove all my credit account from paypal. Nearly all the info. I am no longer doing business with them. I would not trust Ebay or Amazon nor more. Maybe you won't receive the product you wanted and say goodbye to your money.

PayPal unfortunately is no longer credible for my business use. I have prided myself on being transparent as a Seller, confirming in detail Terms and Conditions via PayPal Invoice??? Over a month later; after providing a service I was informed that a portion of the transaction was reported as unauthorized. Mind you the buyer paid through my website, she and I both received a copy of payment and she confirmed she would pay the balance soon (upon my confirming and thanking her for her payment). Pay deducted the Deposit (not total) that was disputed without notification. Then charged $20 in a fine!! They issued a Refund even though I provided them with proof of my service being rendered and the Contractual Agreement from the customer. Don’t trust your money or business in PayPal's Hands. No Seller Protection, Period!!!

The guy bought a collector piece from me. All communications were in writing. I shipped and he received the goods. Two months later he disputed with PayPal that he didn't authorize the purchase. I sent PayPal all of the evidences and pictures of the goods, including the ones that he showed it off on the social media after receiving it. PayPal found that I'm on the wrong! Then PayPal refunded him the money and fined me 20.00 fee. Wow! This is so wrong. Talking about getting robbed twice. One by the buyer and last one by PayPal.

PayPal placed a limit on my account, because it wanted me to verify my company details, without telling me! I only found out when customers told me that they cannot pay! In the course of doing the validation, I made a mistake and clicked "Next", I can no longer go back! PayPal said "We will fix it within 24 to 72 hours, then you can restart the validation process." Before that, my customers cannot pay! This service feels like an alcoholic running a one-man business in his filthy garage!

I made a purchase with KnowFashionStyle using my PayPal account. Once I received my purchase I was not satisfied with items. I filed a claim with PayPal and decided to return the items back to the Merchant. I provided PayPal proof of tracking number and photos of the package and labels that I shipped the items back to China. It’s been over three months since I shipped the items. Checking the tracking number you see that the items reached China but it doesn’t show that KnowFashionStyle has received it. PayPal decided to deny my claim and charge me for items I don’t have. I’ve been calling and sending emails for months and I get the same ** generic answer that I didn’t show them proof. I can never get to speak to someone in higher chain of command. PayPal does not care about the consumer. I would not recommend using PayPal.

I know other customers aren't pleased with PayPal, but they've always treated me with respect, honesty, and great customer service. I've never used any other of PayPal's departments so I can't review them, but the online shopping verification process that I use to purchase items online from other companies is in my opinion absolutely great. I've not had a big problem other than a website who used PayPal to get payments. This company ripped me off, and PayPal took care of that problem. They refunded my money and I hope they went after this website for their terrible service and lying. But when I went to PayPal and explained what this website had done PayPal processed a refund for me. PayPal has always treated me right. I don't know why other people state in their reviews negative things and I don't care, I just know what PayPal has done for me and I'll definitely keep using them.

This is the shocking unreasonable dispute decisions made by PayPal team: I used PayPal to pay online orders and the shipper (for about $1000 merchandises plus $336 shipping/forwarding to overseas), the shipper stole my merchandises (valued at $350). When I dispute the stole shipper's fee because of their stealing, PayPal denied my claim of the $336 refund. The reason of PayPal's denial was that the shipper's stealing of my $350 merchandises "is not significant".

** PayPal hardly because they can't help Or may be not want to help Or not able to help to recover user password. Even their phone number are wrong and after all there is no any response from their teams. After all it's a piece of ** ???? And ** it's hardly.

PayPal is now NOT refunding the fee on cancelled orders. If you bought something from me for $2200 and then cancelled your order... PayPal KEEPS the fee. 7 year customer that transacts over 20K every year.... Bye Felicia!! I am out.

I had no help in with a claim I put through. I informed them that I had an issue with the seller. That I could not reached they seller tried several times. Through Paypal, could not track my order and that my account had been deleted by the seller. There response is we can not help you. I am using my valuable credit with them and they are not even trying to help me or protect me the customer. They are the worst credit card company and their customer service need some help. I regret getting this card.

I have used PayPal for 16 years with no issues. It has been recently that a vendor has been charging my PayPal account without my authorization. I have requested a refund and cancellation of the recurring payment but they continue to charge me even after I have used PayPal's cancel recurring payment. PayPal has denied my claims and the vendor keeps charging me. So I've had to remove all payment method. I will no longer use PayPal.

I had a relative visiting from Israel and he needed some cash, I land him some and he said he will send it back on PayPal, it turns out they don't have the ”friends and family” option and it wasn't showing him that they are charging a fee, when I saw this I refunded his money and asked to send again, he said there is no friends and family option. I contact support (which is a HARD thing to do). Some Indian guy assured me that the fee would be refunded and actually gave me a “transaction ID number.” I couldn’t find the fee refund or the transaction, I contact them on Twitter and was told that anything outside the USA has a fee... and never replied when I asked about the information I got on the chat saying the they’ll refund the fee. That is just plain theft. I will find another way to use money transfer from here on.

PayPal does not take complaints about signature fraud serious! When Presented the proof of a signature (which is not my signature) PayPal decides to help the scammer who made the fraud and for presenting the proof of a false signature and asking my money back they marked me as the guilty party, after which they have permanently blocked my account. Recently I answered some PayPal E-mails who led me to believe my account was accessible again after confirming some settings. I immediately made a deposit for an overseas order for which I chose PayPal as my payment option! I hope the 339,75 Euros will still turn up soon on my PayPal account!

I was selling products online using PayPal account to get paid. I had my website and my physical products in my storage. I lost all my business and Shut down broken of funds after I lost $20,000.00. PayPal full of hackers that steal other customers accounts and do a purchase without authorization. That happened to me many time till I thought this might be someone from PayPal employees do that tricks on me. I want to know how someone could access others accounts? Why is it my fault your security. Why that happened to me many times in a short time with no red flag from Paypal system. The problem is that there are too many stories like mine and PayPal doesn't care enough to fix the issues and no one call me to find out how that happened. Every time I dispute that fraud I lose. Why I am wrong and the buyer are right always?

PayPal literally stole $5414.78 out of my account. Please go to: https://www.paypalstealsmoney.com/ to see the attachments. My life took a drastic turn 3 years ago. I had a business doing almost 1,000,000 per year, several other companies, 5 pieces of property and I was worth over 5 million dollars. In 1 day I lost almost everything. I had no money to my name, no job and no place to live. I owed out way too much to family members, and was left with Complex PTSD, depression, anxiety and was homeless.

Their dispute resolution center can only be used once, which is of no assistance if the seller has not shipped the items. I had to open a dispute just to get the seller to ship the items. Then PayPal closed the dispute, and wouldn't you know, I received items that were not what I ordered. And I was left with no avenue for relief from the fraud of seller (Irene **). PayPal is an inferior transaction system with inferior customer support. When I have tried to email them, they just send me rote automated responses in reply. I will never put any faith in their company in the future.

Beware of automatic payments that occur from nowhere. They were skimming money from my bank account and hoping I wouldn't notice anything suspicious. I write them to let them know I did not authorize the purchase but it did not stop them, it cost me $21.00 total before I found out.

6 Months to pay is a joke, made regular payment plus extra for any purchases made, so no interest was due. PayPal takes the extra amount I paid in and uses it for the 6 month/no interest purchases so I end up paying interest on current purchases. They did this once before and said it would never happen again and it will take 3 billing-cycles to take care of it.

I am an independent consultant. After completing a project, my client asked if I took credit cards for payment. Not having other accounts to process the payment, I gave them my PayPal account information so I could get paid. Once the client made the payment, Paypal informed me that I could access $3000.00 immediately, but that the remainder of the payment (less their processing fees) would be put on hold for 21 days unless I could provide proof of delivery. They also said that the client could sign into its Paypal account (which it doesn't have) and say that the transaction was complete. In the meantime, I have to wait 21 days to access the funds that are mine (nevermind that Paypal has use of those funds for 21 days). If this is not illegal, it should be. As soon as the remaining funds are transferred to me, I will cancel my Paypal account and warn others about these deceptive (if not illegal) business practices.

So what does pay-pal do if someone fraudulently accesses your account, they cancel your account permanently of course. Good luck getting your money back. 180 processing is going on a year now and still waiting for my money. I want to know how someone could access the account number? Why is it my fault your security probably exposed the account number and where is my freaking money. The problem is that there are too many stories like mine and PayPal doesn't care enough to fix the issues.

Paypal is holding my money for no reason. I got money from selling my phone on 4th of September, I saw the money was received in my PayPal account and on the same day I sent it to my bank account. From 4th September to 13 October, (more than a month already) and I did not get my payment in my bank account. According to Paypal, they have started a trace for the missing funds on 18th of September, But so far no result. All I get from is that I have to wait. This is **. How can they not trace a missing transaction in one month?. Very unserious when it comes to customer care. I suggest everyone to use Klarna, or anything but not PayPal. I am begging them every other day to trace my money. But they say, it's in progress and I have to wait. Logically it's a lie.

PayPal is an absolute disaster. Don't use their financial services - high fees, slow transfers, hapless and worthless customer service. People who run this place are imbecilic. They have to go through a new verification process since they are considered bank now. The idiots can not even read a utility bill or a driver's license. You will be dealing with MORONS. Stay away!

I think that CUSTOMER SERVICE department should receive more training, because they do not inform the client correctly, they talk like parrots, but they don't solve anything, in many cases, and they don't give you the right information about what you should do, and I say this because I spoke with three representatives the same day, and all of them no have clue about what I am saying, maybe because they themselves do not know what to do....

Bought a 30 gallon gas caddy and it came in damaged. Seller kept lowering the refund price as he said it was too expensive to return. We finally accepted his offer. The threads were damaged where the pump attaches. Seller told us to close the dispute so we did. After we corrected the problem, we found out that the pump was bad. Contacted seller. Would not respond. Contacted PayPal and they denied the claim as they said we already got a discount. The problem is that I am not setting with a gas caddy that I will never be able to use. Contacted PayPal 4 times and they refused to take care of the situation. Will never ever pay with PayPal again. I now have a $80.00 gas caddy that I will have to trash.

I bought a foldable wagon online to which the seller provided a UPS tracking number that was delivered to a different person and address. I spoke with UPS and they confirmed the tracking number was for a different person and address, not for me. I filed a claim with Paypal stating such and even asked them to call UPS to confirm of the willing fraud committed by the seller, but the claim was denied 2 days later after the seller provided the same tracking #. I spoke with a PayPal rep and she said that since the seller provided a tracking number, they will side with the seller. I did a 3 way call conference with that same PayPal claims rep and a UPS rep and the UPS rep confirmed that the tracking number was for a different person and the address is different from mine.

Stealing customers money naming it "hold". They owe millions on their settlements to the plaintiffs who was defrauded by PayPal. Don't ever enroll, they easy take anyone's money into their account, but it will be impossible to get it from PayPal, they will require ALL your personal info and still will hold your money.

PayPal firstly how can you just operate 9 to 5 and not work on Saturdays and Sundays. Customer service at its worst is at PayPal. Besides getting to customer care staff 9 to 5 is long wait and their staff seem dodgy without answers. Secondly I am not sure has the right to hold public money pending authentication and in view of regulatory government requirement! Even if they do or don't have the right they need to pay interest for holding our monies.

Recently made purchase online and got tracking number from the seller after paying with PayPal. However, I never physically received the purchased product (bike) and later found out from USPS it was shipped to different name and address. All the fraudulent seller needed to do to win the dispute is show PayPal that the shipment was delivered. I was shocked! They didn’t take into account the fact I mentioned before. (And USPS won’t give you delivery details). Waaay worse than Visa or MasterCard. Avoid PayPal and protect your money people.

I use the resolution department to dispute a purchase with the seller okbuynowshop. This seller did not send the complete order. I went to PayPal resolution center and made my complaint. PayPal requested I contacted them to let them know the order was incomplete. I made many attempts. The seller contacted me twice of the many attempts I made. Once they emailed me that they were in contact with their purchase department.The next contact from them was an empty email. I wanted my monies back.

Back in August, I used my PayPal business account to send money to a friend. Because it was a personal transaction, I very carefully specified that the money come from my Wells Fargo card instead of the balance of my PayPal account. But PayPal wiped out my balance anyway, only taking the remainder from my personal card instead of the full amount. I spent HOURS in chat and on the phone complaining and trying to get a resolution. They couldn't put the money back but assured me it was a technical glitch that had been fixed. They said it would not happen again. Yesterday, I sent more money to the same friend. Same result. My PayPal account is what I use to pay business expenses. To have it used for a personal transaction not only screws up my records, it takes away the money I need for my business. They want me to jump through all the same hoops they put me through last time. Not happening. Fool me once...etc.

They blocked my account as I tried to sign in from overseas. They refused to unlock it no matter what unless they called the landline number declared more than 10 years ago, which I have stopped using.

A buyer made several bogus reasons for trying to get a refund. Each time opening a new and different refund case with a different bogus reason which contradicted previous bogus claim. Buyer claimed item wasn’t delivered and didn’t receive item. I submitted to PayPal the item tracking number which confirmed item was indeed delivered. Then buyer claimed item was not authentic.

PayPay makes it easy for themselves to be the third party between you and your bank, masking themselves as being more secure for their customers and offering reassurance on their purchases. This is a crock of BS because they only thing PayPal does is make it easier for themselves to screw you over. Sure, it's easy to buy with PayPal but it's impossible to get any resolve with disputes - they really do not care at all! Stick with your bank - they'll go after a shoddy vendor for you - Pay Pal will not!!

Do not sell digital items and take Paypal. They will NOT cover you as the seller, even if you have all the proof in the world that you sent a valid item to the buyer. I have video proof that my digital code was used minutes after it was emailed to a buyer from ebay. This person (scammer) claimed their son used the credit card and ended up not being liable for this, but they still STOLE my code. I am out $110.00. I hate this company, their hour long wait times and incompetent staff.

I own several businesses and use Paypal to process online transactions. Last week I received a call from their audit dept. They demanded that I send my bank statements for the last 3 months and gave me less than a week to do so. I have an in house accountant who handles this and she was tied up with finishing our 2018 taxes by our extension deadline and her team has been working from 8am to midnight last 3 week. They told me they don't care and would freeze our account.

Sold an Item on Ebay. Paypal, allows Ebay, to put a 5 (or more) day hold on your availability. Never mind, that I went the extra mile, shipping it overnight so the seller, would get it. Quickly. I supplied the tracking number. Pretty much everything I could, to expedite my funds. The buyer even left really good feedback. After EBAY released their funds, money was then put on hold, by PAYPAL for "security" reasons. 4 calls. 4 different customer service reps. 4 different excuses. Their standard answer? 72 hours.

I have been using PayPal religiously for over 3 years. 3 days ago I sent $2000, no small amount of money. PayPal then charged the recipient $60. Called PayPal and was told he needed to refund the money, which would be immediate to my PayPal balance, and I could then send it back IMMEDIATELY. Once the money was refunded it was 3 days until I received the refund, which I was told would be in my PayPal balance, they refunded it back to my bank account, at 505 on a Thursday night. Now the money won't clear my bank until monday at the earliest. Called PayPal, because this is already 3 days the money has been in limbo, and their response was that I should contact my bank.

Trying to get a refund back from PayPal for a scammer who charged me for a non delivered items has been a nightmare! It has been beyond annoying to get a credit back. I will NEVER use PayPal again! I have provided ample proof that this merchant is a scammer. PayPal says I have to talk to PayPal credit- PayPal credit says I need to talk to PayPal. No one knows what the heck they are doing over there. I have literally spent over 2 hours just today- not counting previously to try to get my money back from PayPal- a whooping $77.97. I will NEVER EVER USE PayPal again.

Recently I stopped using PayPal to make purchases. Paypal allows websites to charge your account before you finish the checkout procedure on the seller's website. Was recently purchasing something from a company but during the checkout procedure it kept trying to do add ons to my purchase. This raised red flags and when I backed out of the purchase I noticed the money had already come out of my account. I immediately within minutes disputed the purchase and Paypal denied my dispute. So, buyers beware as Paypal doesn't protect you at all.

PayPal just permanently banned my acc. without giving me any specific reasons. No support from chat service neither from call us service. We can definitely see how it's falling down. Worst service. BYE BYE.

They could care less about fraudulent charges that clearly are not me. Who has an endless amount of Spotify subscriptions that charge endless amount of 9.99 to their account. Had to dispute it with my bank and cancel my cards. Deleted my PayPal account because they couldn't see the difference between a transaction number and card numbers. I've heard horror stories but couldn't believe I'd be in the middle of a fraud scandal. My bank was easily able to identify a person in London using my card info on a paypal account that wasnt mine. PayPal team are very I Incompetent and care less about customers.

I made a purchase and received a product entirely different than advertised. I wrote to PayPal and they said I should contact the sellers. I did and emailed them back and forth 5 times and they refused to refund my money. This company is in China and want me to return it at my expense. I paid $30.00 for the glasses and they gave me back $3.00 to drop it..... I checked the price to send it back and it would $37.00. I contacted payPal and told them and they stuck up for the China company and said I should send it back. I told them it was FRAUD and they should investigate it. They said they are not responsible for sellers. WHAT A GREAT SCAM.... SELL AN ITEM FOR $30 and return $3 and make the buyer pay $37 to return it to get their refund back. Do not use PayPal. They do not guarantee their transactions.

I received an email notification of an unauthorized purchase made using my PayPal account by my ex-husband a couple of days ago so I initiated a dispute. We have been divorced almost five years and he does not have my password (long since changed) nor did he have permission to use my account, I still do not know how he hacked my account. I received notification today from PayPal stating they were denying my claim and when I called the explanation was: “since you were previously related to him the charge is allowed”. He broke the law and hacked my account but since we were married at some point in time he can use my account WITHOUT CONSENT any time he pleases? PayPal you are absolutely useless in protecting your customers.

I've had a PayPal account for many years and have never had a problem. I recently sent 5 invoices to friends/family for my sister's bachelorette party. PayPal claims to transfer money free of charge if you link your bank account but it takes a day or two - and I am fine with waiting. However, I get an error each time I try to link my bank account so I was forced to pay the 1 percent fee for instant transfer to my debit card instead. Okay, fine. While this was irritating I figured I would just pay it and move on. No big deal right? Wrong.

Occasionally Gallup polls will send me a poll to participate in. Sometimes they will send me a dollar or two as an incentive. This money is sent through PayPal. From day one, I was not able to retrieve ANY of this money. I would be given an unidentified error and denied access. When I contact customer service, the wait time would exceed the value of the money I was trying to recover and I would invariably give up and end the call. After many instances of this taking place, I decided to “tough it out” and waited on hold for nearly an hour. The agent that eventually answered, explained that the issue was that I needed to download a copy of my driver's license?!? She said “all customers received an email indicating this” and “this is required because we are a real bank now”.

I had a Paypal account for about 20 years. Never had a problem since I stick with my reputable proven sites. I did find an item that was half of the normal price I needed on a site I never used or heard of, I decided to buy it and pay with Paypal since they offer the buyer protection. This was the first time it had to be tested and it failed miserably! We have no idea how something works until we start using it.

Sold an Item on Ebay. Paypal, allows Ebay, to put a 5 (or more) day hold on your availability. Nevermind, that I went the extra mile, shipping it overnight so the seller, would get it. Quickly. I supplied the tracking number. Pretty much everything I could, to expedite my funds. After EBAY released their funds, money was put on hold, by PAYPAL for "security" reasons. 4 calls. 4 different customer service reps. 4 different excuses. Their standard answer? 72 hours. Keep in mind, that with the 10s millions of dollars they handle, the longer it sits in their possession? The more interest they accrue. Even at pennies on the dollar.

I purchased a truck tire from what ended up being a fraudulent website. The website has figured out that PayPal's policy is that as long as the seller provides a tracking number that was delivered to the buyers zipcode, PayPal considers it "case closed". I had in writing from the post office that 1 ounce package (remember I bought a truck tire) was delivered to an address about 5 miles from me. PayPal told me that their policy is that as far as they were concerned it was delivered because as long as the zipcode matched it was delivered.. One phone call to the credit card company that was linked to my PayPal account fixed the problem. Thank you Capital One. PayPal had one job to do which was to help protect me and they failed.

Sometimes PayPal is very good when getting your money back and sometimes they take your money themselves and here's how they get away with it..when an item is pending it automatically takes that payment from your balance then when it's completed they'll take the money again but tell you that it was only pending the first time but you know and PayPal knows the money automatically comes out pending or not. Then they don't allow it to show up in your transactions. They make it seem like you just overspent when your account get in negative..but how would that be possible? PayPal is supposed to decline every transaction if you don't have the money. So how is your account in negative unless paypal allowed a company to take out a transaction twice. They won't listen to you if you dispute this. I believe they must be making money from it too. This has happened to me multiple times.

Despite PayPal claiming to pay immediately if backup payment is added, “immediate” actually means 3-5 days. And though I confirmed with my bank the money I submitted for payment had gone through within 24 hours, PayPal has been had been holding on to these funds for the last four days and will not release to the vendor. Several phone calls to PayPal results in the same scripted ”3-5 business days” answers from customer service operators.

I just want it to be known, that at the time of me posting this, there are more 1 star reviews than 4 OR 5 stars. On multiple websites. If there was an option for negative stars, I would. I can not express how much I dislike this entire company and process. I tried using it for PayPal with eBay, and all I can say is I completely regret it. The fees, the pending and the holds are absolutely ridiculous. There are no customer services provided what so ever. They keep you on hold and continuously beat around the bush. I am currently still on hold with them - going on over an hour, with 15 minutes of actually talking with them. I've talked to 2 ladies and they have managed to use 20 words repeatedly telling me the same thing.

My sister sent me money through PayPal as she has many times. Never had an issue up until now. I was told through the automated service that the money would clear on about the 27th. So I waited until today and nothing. I got a person on the phone and she said between the 1st of October and 5th. It didn't give that information on the automated service and gives no information of release on the site. I use that money to pay bills and care for my mother with dementia. Seems we will be going without power water and phone because of this. I don't appreciate their inability to give clear information. I will be making it a point to search for a better way than to further their business. They aren't upfront and give falsified information or no information at all. Something is very wrong with that.

Paypal had failed to protect my account from un-authorized transactions, especially when a company puts you on automatic renewal without our knowledge. There was no protection or a refund offer more than once on occasions like this. This had happened once before, and now again, the most recent case was ID **, and since then I have closed my PayPal account. You need to protect your customers better.

I am a seller and I have had not one but 3 bad experiences with PayPal. First was when I received an E-cheque through Paypal. Being new to Paypal I called the customer support to confirm if I will receive the amount or not and they assured me that it will be credited to my account. I shipped the product and the customer cancelled the e-cheque after that when I called the other customer executive told me that it is my fault. They should have told me in the first place about the procedure but they didn't.

I cannot, in good give them even one star!!! However the policy says I have to rate them. I begrudgingly give them one star.. I have tried to get the situation on my account straightened out since March of this year and I have come to the conclusion that one hand does not know what the other one is doing at your end! Therefore, I have stopped trying to get this fixed. I am spinning my wheels and wasting my time, which believe this or not, is just as valuable as you think yours is. I did everything your agent told me too, but you are claiming that your office in CA has not gotten anything from the State of SC, which I know is NOT true. I know this, because I asked the treasurer of the State twice, to send the release of a levy, that should not have been filed, but that’s another story for another time. Both times she sent the release of the levy to whoever is running your home office in CA, she also sent me a copy and I have received it both times.

As primarily a buyer with 600 online transaction nearly 400 them using PayPal I have had a few instances with sellers trying to scam or just misrepresent an item and each and every time PayPal has come to my rescue, when I was in the right. As a buyer using PayPal is simply put a " no brainer".

In the throes of a horrific customer service experience with Paypal. I'm a +10 year customer in excellent standing, reported unauthorized transactions 5-6 weeks ago. Not yet resolved. Have spent HOURS on the phone with various "specialists" and departments. Not yet resolved. Have been connected and disconnected and put on hold waiting for a human to answer. Not yet resolved. Asked to speak with a supervisor or anyone in a position of responsibility. Someone who might listen. Got transferred, got put on hold, got NO person, got NO answer. Just this week I've spent over 3 hours on the phone with Paypal. No apologies, no resolution, no concern. I've lost a ridiculous amount of time out of my day and no resolution. Total aggravation!! What peeves me most is, the sense that NO one cares, no one is concerned, no one is in charge. I have lost complete trust and confidence in Paypal.

I have tried for the last 11 Days to transfer my $ in my PayPal account to my linked and verified bank account. I am currently on hold with customer service at PayPal (for the 4th time in 11 days), and I am being told that I need to do something different to access my money. I have already verified my banking info, Social Security number, and birthday with the company. They just told me that they have put a hold on my funds for another 48 hours. Their reasoning this time is that I've tried to transfer my money too many times.

Horrible, just got PayPal and just linked my bank details to it and 2 days later got hacked. Luckily my awesome bank noticed these strange activity happening without me knowing. They blocked the person who got ahold of my bank detail on PayPal. Talk about "tight security" and "we will never share your bank detail" so pissed. The money in my account was a gift and I have been saving up this money only to have someone come to try to take this money out of my bank!! PayPal may be a Million dollar-based company, but they should really use their money on tight security instead of other things that are useless. Wouldn't recommend having a PayPal account. Never trust anyone, but your bank. Canceled my account. Bye PayPal!!

I have only been using PayPal for the past month and only because I had to when buying and selling through Ebay. The experience has been appalling from the beginning. I have had to wait three days to be able to withdraw my money despite the items being sent special delivery, received by the buyer and positive feedback left. OK, so I accepted that is the way they work until this morning, when I wake to find they have reversed a payment I have made for an order citing suspicious activity. Now, if this were a fraudulent company, I would certainly want this to happen, but, this is a UK company with over 37000 sales and 100% feedback!!

I would rate -10 stars if I could after just hanging up on a 1 hour 50 minute call with PP CS rep than her "manager". They completely screwed up my account to the point I can't even use it and they tell me to wait 48 HOURS!!! to try it again. I'm 56 years old and this was the worst CS experience in my life-shockingly worse than even telco and cable company CS departments!!!

I sold an item on eBay and was paid through Paypal. Paypal took their $14.80 fee. Then the buyer asked for their money back and Paypal gave it back to them $500, so now I'm out my item and my $500, plus their $14.80 fee and Paypal charged me $20 for the refund so I was robbed a total of $534.80. I will never use Paypal again, they just take whatever they want from you and buyers get refunded for any made up reason.

I purchased 2 items from a online company called Modecute, I checked out with my debit card not PayPal link. But I received a receipt from PayPal, Ok. I received one of the items from the company that was too small, so I went back to Modecute's site since there wasn't any paperwork in with the item, there was no phone # to call. Had to send an e-mail requesting a return and to find out where the other item was, 3 days went by didn't get a response so I called PayPal since they sent the receipt. They opened a case, a few days later PayPal sent me a link to report it to the FBI cyber crime's dept, but didn't say they wanted documentation of the report, I filled out the online form from the FBI and printed it out, I waited another 4 or 5 days to hear something back from PayPal, nothing!!

A European client transferred a due payment via PayPal into my PayPal account. Generally speaking, I don't like to use financials institutions like Pay Pal, I always prefer banks. In this particular case, the funds were received in July, I tried to transfer the funds into my bank account through a direct link (a bank business account). PayPal's message read "something went wrong, try again later). So far I was only able to retrieve less than 50 % of the funds. I sent email message to PayPal, unanswered. I finally called, spoke to Marc & Josh (the latter being the supervisor) and that's where it becomes interesting. To all PayPal account holders, read this carefully and with purpose:

I have use PayPal in the past without issue. I recently bought something from eBay and my payment defaulted to something called E-Check. Contrary to its electronic name, it took over a week to clear. Had I known that this is a payment form that is Central clearing House and takes an exceptionally long time, I never would have used it. Add to this that I tried to cancel it and it was impossible to do so. PayPal should clearly explain the lengthy process involved with their eCheck payment form.

I have been a member of Paypal since 2013 so never bothered to look at reviews and continued to use them. A big mistake. I am a private seller who has just made a sale, the first one for a few years. I have however used Paypal for payment of goods and services in the meantime. I just sold a graphics editing tablet for a considerable amount of money. I was initially told that as it was a large sum of money and I had not used a courier company (expensive) they would release the money after 7 days. When this did not happen I contacted them and was told that they would release the money after 21 days. When I spoke to customer service about this they were rude and unhelpful. This has put me at a significant detriment.

I have never been more upset in dealing with a financial company. First of all, when I called the first time, I was disconnected. Then, I finally got my call through and a very friendly gentleman answered and helped me to the best of his ability. Then, unfortunately, he had to transfer me. That's when things went south. I am an independent contractor and my business relies entirely on keeping my clients happy. I did not have my card reader available so I did a manual entry.

I seen a site that had a suitcase solar panel on it and I had PayPal's emblem and PayPal says they guarantee your bucks back if you are ripped off. Well they sent me a pair of eyelashes for solar panels suitcase and for over a month I went through sending the eyelashes back to Hong Kong. Talked to 7 agent 3 said I'd get my money back. They said I had to wait till the 27th and I would let me know now. Come to find out they said that I did not respond so they closed my case. 100% lie. I emailed the CEO. That was when a couple days later they say I never responded, if you get ripped off your money is gone. I don't do business with people like this, I never had this problem before but I read all these reviews and found out I ain't the only one getting my money taken from me. I cancelled my account. I will never do business with PayPal again.

Updated on 10/26/2019: After doing everything PayPal told me to do to get refund, they denied my claim with standard denial form that said they didn't have a tracking number, which I gave them. I will not use Paypal to get a fair dispute result.

I've had 2 issues with PayPal in the short time I'VE been with them. One was an atm sent by mistake & the other was sending money to my daughter that she never received due to an old phone number being on her account. I reported both incidents immediately after they happened. Every agent I speak with tells me different information. Of course there are never any notes of speaking with other agents previously. They are very unprofessional hacks. I've had to dispute both incidents thru my bank. NEVER DEAL WITH THIS COMPANY. I seriously doubt their integrity & I can bet you your information is not secure.

I have used PayPal for years...Never have I been so disgusted with their services. I made a purchase with Macy's and paid via my PayPal account. Long story short, the item received from Macy's (which I paid expedited shipping for) arrived filthy and ripped. I received it on a Wednesday, and it had to be worn on Friday (so no time to return it or find a new one)... Homecoming Dress! I had to take it to the dry-cleaners & seamstress. I paid for to fix it than I did for the dress itself. After contacting Macy's to no resolve, I filed a complaint seeking not to pay for the item and shipping. I receive a "resolution" on Saturday morning (after dress has been fixed and worn), saying "return it for a full refund". No explanation as to what amounts to a full refund (is that the shipping fees too?).

I received a $47 invoice to my email account from PayPal, that looked like it was from GoDaddy (with GoDaddy's logo), except something didn't look right, esp. since I just paid GoDaddy $47.67 to renew the same domain name that I host w/ them, 3 days prior. When I called GoDaddy to inquire why I owe another $47 for renewal of this same domain name, they asked me to forward the email I received from PayPal - so I did. When he received it, he immediately told me it is not a GoDaddy invoice, but rather a PayPal invoice, and he told me I needed to call PayPal to inquire about it.

I recently sold a pair of preowned shoes on eBay with the usual "Seller does not accept returns" at the foot of the listing. A buyer purchased the shoes, emailed me that she found the shoes to be as they were advertised but they were too small. I said I would not take back the shoes. She submitted a claim for refund to eBay, which correctly said that I was under no obligation to take them back, case closed. Buyer then claimed a refund from PayPal and PayPal, without giving me the opportunity to show them the Buyer's email or the wording of the listing and eBay's decision, decided to reverse the decision.

On September 19th I used PayPal to pay for a product on a site I used before. I was charged 4 times and never got a chance to place my order. Paypal kept saying "please enter a valid phone number" which I did 4 times. So I called PayPal customer service (horrible call back system that doesn't work. Just leaves a voice mail). PayPal told me I had no transactions on my account yet they see my new credit card that I just added. I also see in my bank statement that I am charged by PayPal.

I currently have a credit on my account after going round & round with them last month when, without permission, withdrew money from my bank account. The credit is less than $25.00. I've tried to transfer this money to my bank. THAT'S WHERE THEY TOOK IT FROM!! NOT ALLOWED!!! I then tried to apply it towards a payment --- BALANCE EXCEEDS THE $25.00! NOT ALLOWED!!!

Another dissatisfied customer of PayPal. They monopolize the market and then abuse their customers. Their “hold policy” on funds after a transaction was made and buyer is satisfied but still hold the money. I’m pretty sure they collected their fee and added to their bottom line which I believe is a federal trade commissions violation. When I call to ask about the funds, they give me a bogus read response. They don’t care about you! Avoid PayPal.

We booked a London car service to go to Gatwick Airport. We paid by Visa through PayPal portal. The payment went through and we received confirmation our payment was taken by PayPal, but never got confirmation from the cab service that our car was booked. Phoned the car service. No record of our booking. Advised to contact Paypal. Called, spoke to operator for 20 minutes then a supervisor came-on the line. Explained the whole issue again providing credit card info, and the Paypal reference number and he continued to ask our account balances and then hung up, and he had our number to call back so he clearly hung up on our complaint. PAYPAL service sucks.

Do not trust PayPal to be on your side in a dispute. They will do their job in protecting you! Had open shut case in my favor for item that didn't work. Had contacted seller trying to return items which where guarantee but got a runaround so I disputed charge. For some reason PayPal said because they didn't work was not enough to decide in my favor! DON"T TRUST PAYPAL.

You only find out about a bad company when you have problems. My account was hacked. Someone ordered an expensive item to be shipped to an unauthorized address to a name that was not mine. PayPal should have stopped this but did not. I got the runaround from PayPal and they said it was an approved transaction. They said they would call the vendor but did not (I did instead). This company is a shell. I am actually better off going direct to vendors as my credit card company can void these transactions directly.

DO NOT USE THIS SERVICE. I have to refund all the money I've received from them now and use Stripe or another service. Absolute joke. Absurd customer service. Being placed on hold for half an hour and then being completely useless. My funds are on hold and when I ask their customer service reps they keep telling me to visit the resolution center and provide no other information. I already did that, that's I'm calling you now. Keeps giving me roundabout answers that don't help. What is the point? You're just wasting both our times. I asked to talk to a supervisor and this guy said I can't do that. Customer service rep name is Al. His employee number is #**. He and the other reps I've talked to should not be working anywhere.

PayPal has lied to me and when I called they could not answer my questions. This was a lie and I still haven't received my money way after the item was delivered. From PayPal: "You have successfully updated shipment information. You’ll get your money within 1 day of delivery." Yeah, that did not happen. Seems pretty sketchy to me. PayPal should follow through on things they put in writing. I would have not had PayPal tell me anything, rather than lie about me receiving my money. I will no longer be using PayPal.

PayPal for businesses is way too expensive. Transaction fees, currency conversion fees, and international payment fees are just ridiculously high. Would not recommend this company to any (e-commerce) business.

Hi I am not happy with PayPal decision regarding to a dispute. I have purchased a custom t-shirt at a online website that allows you to upload a photo for it to be printed on the front of the shirt. Upon doing so I have sent the seller an email asking to simply not crop the photo and to have the entire photo on the shirt. Seller responds saying they'll honor this request. Several days later I received my shirt in the mail and the photo the shirt has been cropped! Unimpressed I emailed the seller informing them that I was not happy with the shirt.

Due to my daughter's chemo/radiation treatment, she lost her hair so I purchased a wig for her. I used my PayPal account to make the in which she reimbursed me. We received a wig that was very poorly made. The top of the wig had huge bald spots, the cap was pieced together and the back of the wig was glue on instead of sewn unevenly. The item is unusable so I filed a dispute in favor of the company. Therefore, PayPal allows the companies to deceive the customers so they can the amount on the account for the bottom line. I don't know if PayPal has a quota in Resolution Center but apparently I having to pay for it.

Called in and wanted to close my account, and PayPal told me that you cannot close it until I provide certain information they need, which is quite inappropriate to enforce the power of big corporation in order for them to collect data of the consumer. Not feel great about this and definitely not going to do business with such company.

Our website virtual Terminal couldn't work for a year. Hard to find a tech support, we have to register account in their tech support, then attached the pictures otherwise they cannot solve issue by what you say. We sent out everything they need 5 days ago, we were told it was their system caused, and they work on it. While, we are waiting, then we found the PayPal Shopping Card Suddenly Not working Either... Customers cannot make orders online. Well, according to the customer service people suggested, we used PayPal Invoice to send to customer to make a payment. But the customer found out they cannot make a Payment by PayPal Invoice either.

I ordered clothes offline and they sent me sizes that didn’t match their size chart. However, I received items so PayPal denied my claim. They state they will protect you if your item isn’t what was described. Apparently, missing fabric is ok.

I purchased shoes via PayPal at a site that guaranteed 100% money back satisfaction guarantee. The shoes did not quite fit and I attempted to return them but to no avail. I contacted Pay Pal and provided them the details of the transaction and they denied the refund. I had 100% documentation and timelines including a copy of the guarantee. They refused the dispute because I still had the shoes even though there was no way for me to do this even after several attempts to use the merchant. Don't use Pay Pal for internet orders under the assumption that they provide some purchase protection. They do not.

If a seller ships an item to the same city and zip code, PayPal considers this delivered and will deny any claims. I made a purchase from Pamona, CA and the shipper did not send anything. I filed a dispute and PayPal says the package was delivered to the city and state that I live in... so case closed. They provide a tracking number, but it was for a complete different address that was a couple of miles from my address. So you order something expensive, the shipper ships a blank envelope or in this case a 4' tube to some other address near you, your accounts have the money taken and you have no recourse. Sounds like a solid scam to me.

I have been a PayPal customer for over 7 years. I had made a transaction with a merchant for $300 on PayPal using Friends & Family, despite a part of it being through my bank balance. PayPal refuses to comply and offer a refund on anything, despite me having succinct evidence of a scam occurring and me never receiving the services I had paid for. Moreover, they continually deflect the fault and refer me to my bank, when my bank has clearly indicated that PayPal is responsible for buyer safety and SHOULD refund the money as it is clearly fraud (I even have logs and a police report). Now I am out $300. Awful.

Even though I've been a customer PayPal for five years they insist on having banking information even though I have all of the information linked manually. They insist on pictures of documents. But if that picture is not their satisfaction their website will merely State under review they will give you no indication by email or text message of if there's an issue and if so what. And once you call and find out you go to log on to try and resubmit new information will not allow you to. I've been waiting for my money for 2 weeks and they're telling me is going to be another 3 days.

Please don’t work with this company. Trying to get your money is like pulling teeth. It takes months. I have had multiple occasions of selling an item through eBay with PayPal and it is alarming how long they take to pay you. Don’t even bother calling their customer service about getting paid because they don’t care. The last item I sold using PayPal I ended up calling the buyer and having them call PayPal to get me paid.

For sake of humanity, please DO NOT use PayPal service. PayPal suppose to make us human more convenient to sell and access money but the fact that they have their own policy to followed, which the policy is for their own good but not for everyone convenience it makes me harder to get the money that I deserve. I sold stuff from eBay for 199. But on my PayPal account only showed 192.65 (which I paid PayPal service for 6.35) but I can't access that money because PayPal need to review my account. I provided all the information they asked me. But I still can't access the money until their team approve all documents I provided.

Called customer service and looks like the transaction that I was charged for didn't show up on my account summary but I was able to find the receipt for that transaction that paypal ended up paying for and later charged me for.