PayPal Reviews

With ratings of 1.2 out of 5 from 13,136 viewers to date, it is no wonder how corrupt and uncaring this organization is. Just as bad as its parent company ebay. While they put crappie, mind numbing, yellow pages thick customer service run arounds on their websites, it is impossible to get to anyone in real time in this kloaged organization.

I can see other people are complaining about PayPal. I obviously must have created an account with these scammers as I just started using online to make purchases since COVID. They sent me an email I believe in July saying there was suspicious activity on my account and so they said they were limiting my activity. They want a photo (which I finally reluctantly did, but shouldn't have). Now they want statements, who in their right mind is going to send personal information such as this?!

I am having a problem over $71.86 with PayPal. I have been arguing with PayPal online since mid-May, 2020. I ordered a no-touch thermometer that was supposed to be Fahrenheit but got one that only did Celsius. I have sent over 20 files of documentation and pictures and probably a hundred messages to prove I sent the thermometer back to the seller in China. Chinese Customs has had it held up since June 30th and it is now Sept. 27th. The seller even sent me an email saying he would pay me back, but he did not. Every time I message PayPal I get a different person responding. Each one seems completely blind to what has gone on before. I will NEVER use PayPal again and I hope everyone who reads this will do the same and pass it on to your friends. I am also boycotting companies that force your transactions through PayPal.

I bought something through Shopify using Paypal and realized the company I bought from was fraudulent. I immediately complained to paypal and shopify. I complained three times to paypal yet they paid the company and did not review my complaint. I finally contacted my bank. My bank contacted paypal and refunded me my money. Paypal froze my account. I tried to close my paypal account and they refused to close it until I updated my banking information. Seriously? Why would I allow paypal access to my bank. I also complained to shopify. Shopify said they do not review companies on their website for fraud. Here's a hint to paypal and shopify. The email I got to contact the company AFTER the purchase was a dead give-a-way that the seller was a fraud. I'll never use paypal again and won't be buying any products that re-direct me to shopify. Thank the lord I have a great bank.

I was scammed on an international purchase and lost $140. I provided all correspondence between the seller & myself with the PayPal resolution center. The correspondence showed the seller admitted part of order was out of stock and stated they would not refund that portion nor let me begin the return process for remaining items that were substituted until PayPal closed the case. After using PayPal for approximately 20 yrs and with no other such claims they chose to close the case and allow the seller to keep my money.

I purchased 2 puzzles from Shenzhen Lijuan Trading Co., Ltd. through the PayPal payment gateway. This was the only option for payment. The products finally arrived and were not even close to what I ordered. I made a complaint to PayPal about it - weeks went by, I finally heard that "the company agreed to refund $30". I paid $59.04. However, I could get a full refund if I shipped the garbage products back to China at my own expense. I continue to question this with PayPal, who is not helpful in the least.

I was charged on PayPal for an unauthorized order and filed a dispute but they rejected it in favor for the merchant that can't even be found. They did not give me a chance to show them that USPS could not find a tracking for the tracking number that was supposed to have been submitted by the so called merchant. I didn't order anything nor did I ever receive anything. Ute

I ordered a 'floating island' (with expedited shipping) for my girls, said to hold 3-6 people. Guessing by the pictures the thing is about 10' by 10' square (kids are running off the thing and into the water). Try tracking the package but no info available. Email company they say not to worry...on its way. Takes just short of three months to get here. Small box on our porch, 'Island" is 1' by 5'...Ohh hell no! Email company to return item. They say I have to pay for return shipping and I have to use UPS or USPS. Shipping cost back to...CHINA... $100 to $200 (UPS and USPS said their 'conservative estimates' when I called). Try to get company to send prepaid label...'No'. Get PayPal involved. 'Nope, sorry. Unless you ship it back we can't refund you the $70 you paid for it.'

I paid for some items using PayPal that never arrived. When I couldn't contact the seller (they had shut down their website), I filed a claim with PayPal. They came up with a tracking number, but the package was not delivered and tracking showed delivery more than three months after I placed the order. I told PayPal again that the items had never arrived, but they said that if the name and address on the package was correct it was not their problem. I had used PayPal for 25 years and never had a problem, but they refused to help me over a $45 dispute now. Never again!

I have been trying to get my password reset to retrieve $900.00 for days. When you call you get dropped. When you chat you wait up to 30 minutes for someone to respond, and that someone may be A.I. They keep sending me instructions that do not solve my problem and their auto questions do not offer the right question. They are not listening to my problem and cutting me off by asking me to call a number humans aren't attached to.

I’m a Graphic Designer and I use every financial app to transact business with my clients. I haven’t used PayPal in a while but this particular client suggested it. That was 2 weeks ago and the funds are still on hold. Horrible customer support and LIES about how to expedite the process. I have a baby on the way and 2020 has not been kind to any of us. I expected more from PayPal and got nothing. I WILL NEVER USE THEM AGAIN!!!

My experience with PayPal was very bad. I not recommend any more use PayPal. I not received my order and I opened dispute and PayPal change more 5 time the ending my claim. I called PayPal but the operator have bad attitude with me.

PayPal claim (Case ID **) Please REVIEW my Appeal. I'm Merchant. PayPal didn't investigate the disputes and refund the money to the buyer. My buyer received FREE Products and GET A FULL REFUND. I LOST MY PRODUCTS AND SHIPPING FEES. I appealed 4 times but no one responds to me. Now I wonder why a lot of big companies stopped using PayPal. Change to STRIPE will be better. Change to STRIPE, no more PAYPAL. Change to STRIPE, no more PAYPAL.

Even after confirming my identity with video and sending my ID, PayPal still insists "I am suspicious activity of myself". PayPal is protecting me from myself. PayPal is also preventing me from PAYING... NONE of the security confirmations work. The website always seems like a demo of itself since it mostly fails to function. I need to rid this scourge from my life ASAP.

It's been 3 months and PayPal has not delivered and has not returned my transfer(s) from June and July. No one is there at PayPal. They have a bot, but it's circular. I opened a dispute with my bank but then the bank wanted me to print and mail more paperwork. So it's still unresolved, and PayPal has kept my money. PayPal was supposed to pay my vendor, but failed, big time. How can they still be allowed to be in business? (I've since paid my vendor by check)... Doesn't anyone want to do their job anymore?

I have bought an item laser hair removal device from Instagram advertising company and paid via PayPal. Item took too long and was not arrived. So I opened a case via PayPal saying item not received but no response by customer service instead of PayPal seller replied that you will receive your item soon. Tracking number afterwards provided was for different website. I tried to open the original website and it was showing store has been closed and not available. Finally after longest wait I received the item which was extreme low quality hair shaver not a laser hair remover completely different than the item displayed and described.

I ordered a 6.5 foot putting mat from JDBKG, a "company" located in China. After a long delay, and a few complaints, I received a pair of sunglasses and a sunglass case. I complained to JDBKG, and did not feel that they were going to issue a refund, so I contacted the 3rd party I paid JDBKG thru, PayPal. I started a dispute thru PayPal. PayPal, who apparently does not value the buyers, which generate their actual income, came back with that as soon as I returned the sunglasses, I would receive a full refund of the purchase price.

My business experience with Paypal is extremely poor. I rent a vacation cabin and thought I would try Paypal as a form of receiving payment. I didn't realize that they hold the money for extended periods of time - in my case 22 days after they received payment from my tenant. Customer service was slow in responding, sent irrelevant links and did not answer all of my questions and concerns. When I finally reached a manager, I was told that they are just following industry standards, can hold money for "review" and would keep their commission even if I cancelled the transaction.

Made $75.10 purchase on 5/20/2020 from "Sshitou (sz) Tech Co., Limited", paid with PayPal. Filed dispute case on 6/24 because the goods was counterfeit and partial. I submitted all evidence to PayPal that this is fraud transaction - with order receipt and photos. After three months "PayPal review", with numerous email/text with PayPal (they do not have live agent!), PayPal told me to ship the counterfeit back to China within 9 days, at my expense, even they admitted this was not practical. I cannot accept such condition because the shipping would cost 60% of the total order. In text message, I requested phone call with PayPal. I got promised some live agent would call me, but it never happened, no call from PayPal ever. They never reply my text/email on time. Now they just denied my case.

Disputed a purchase through PayPal resolution and 2 months into it still not resolved. No phone number on PayPal website. Web search for it. PayPal AI phone message states 2-3 hour phone wait for live agent or the same with messaging chat option. Agents aren’t helpful. You have to beg and dig for any useful information. I had to link a second bank account to get one of two refunds due to me. Had to switch to a different web browser to get the link to work. None of this information is readily available on PayPal.com. Thank goodness eBay is allowing local payment options over PayPal.

PayPal has None customer service in person. Disputed the charged always loser. Most of merchants coming China all counterfeit, scammed, Trying disputed all product counterfeit, scammed, But got no responding from paypal office, Bottom line always loser. Dissatisfaction.

PayPal is holding $518 hostage for laptops sold on eBay! I won't have access to funds for 21 days when PP decides I can have it. Customer service call center is outsourced to a third world country to save the company money and cheat the US out of jobs and their ONE star overall rating speaks volumes. I don't know which is worst, eBay or Paypal. They both suck! Thank God for Amazon! I'm a Prime member that looks forward to renewing my subscription and highly recommend it. ;)

I was the victim of a bait & switch scheme. Advertised genuine US Mint American Eagle Silver Dollars & Morgan Dollars. I was sent poor quality silver PLATED replicas (Eagles only, no Morgans). Although the ad indicated refunds available, they demanded I return the coins to China, which would cost twice as much as I originally paid. The coins were actually drop shipped from NY. Took PayPal 3 months to tell me I need to return the counterfeit coins to China. So PayPal did nothing. Disappointing.

I placed my order of men's Nike shoes on June 08, 2020 for the total amount of $97.00CAD. When I ordered it showed the company as nike.ca but when checking in my paypal account it shows ** as company info and the email address is **. I even received an welcome to Nike.ca email with an email **. I have since contacted seller and PayPal July 08, 2020 inquiring where my order was. Tracking shows package delivered, but it wasn't.

To whom it may concern. I am a PayPal merchant customer with credit card privileges for my customer/clients to pay for their services. I have been an exceptional client to Paypal for over ten years. Over this year, I, like many others, have watch Paypal’s level of customer service drop significantly to non-existence. On August 18, 2020 Paypal allowed and put through a fraudulent chargeback for $588.91 which created a negative balance on my Paypal account. To be more emphatically clear, this was BLATANT FRAUD. This customer did use our service. The outlandishness of Paypal”s effort to do anything was even worse based on the following:

Meet this guy named Joseph/"Joe" who helped me with my eBay/ Paypal case issue because I had given out a refund but the buyer never received it. He was super cool and super helpful. Def deserves a raise A++++!!!!

I am unable to receive payments from worldwide customers for my digital product. I submitted my KYC docs. also to receive but till now, I am unable to receive payments. Customer support can't identify the real issue for it. I contacting from one month, they send email stating, "Everything is fine and you can receive payments from worldwide," but my customers are unable to pay me. I identify the customer representatives are worthless and they didn't know how to find the issue. PayPal is getting loss the hope from customers. PayPal should maintain perfect quality control department to identify the issues in the staff.

Last July I made a purchase through PayPal, a comforter set, I RECEIVED A PAIR OF CHEAP SUNGLASSES, not worth a dollar. Scammers know the moment they submit a tracking number, Pay Pal will release the customer's funds. When I received the cheap sunglasses I immediately contacted Pay Pal, open a dispute, JULY 24, 2020 Case: **. Almost a hundred messages back and forth (robot generated messages from PayPal) PayPal requesting 72 hours (almost every week) to send me the return address translated in English.

I purchased a water mat "lilypad" at a great price online. I should have known it was too good to be true. The only reason I continued with the purchase was because it was through Paypal which states it guarantees purchases. It took two months to finally get the item. The pad that pictured 4 adults stretched out with plenty of room, was only 15" wide and could not hold one adult comfortably. After multiple assurances with Paypal and proof the item was a SCAM, I was told to pack the item up, pay for international return mail to China (or join Paypal return service for extra $), The replies from Paypal also identified this purchase under different company names. I will never make any purchase using Paypal again!

PayPal has the very worst customer service I have ever experienced. There is no way to call and talk to someone, and the chat sessions are a joke at best. It takes 15 to 30 minutes to get a reply and every reply is from a different person and after hours I keep asking the same questions and not getting answers. I have pending payments while others from the same account go through without delay and they can't tell me why or how to expedite the payments. They blame my bank, but I had called the bank first and they told me that the delays were from the PayPal side. It's hard to fix a problem when there is no one to talk to and no one individual can chat on the problem from beginning to end. Very very poor service.

PayPal service is poor! I sent money through them August 17, 2020 from the US to Dubai but the money was not delivered until September 13, 2020 after rigorous chatting with their different customer agent for every chatting message. They are full of excuses and even lie against my brother that he lied about not getting the money sent to him. PayPal service is extremely terrible, not a good choice.

I recently had to return some goods to China. They were nothing like what was advertised so I decided to return. PayPal advertises that it will pay for return postage. I am not asking PayPal to refund cost of items, just the return postage costs. However I could not get to the post office immediately because of covid lockdown. Took me about two weeks to be allowed out. PayPal has refused to reimburse the cost because “it was outside the allowed time to respond”. Despite my explanation about not being able to go out, they will not make a concession. For a very successful and wealthy company not to make any allowances for a worldwide pandemic is selfish and very mean spirited. I am ending my use of PayPal.

I purchased a bike through PayPal in June, 2020. I never received the bike or a refund, so I filed a complaint through PP. Tonight, I was notified my complaint was denied because it was received, which it was not. PayPal failed to protect the consumer, in my case. So much for buyer protection.

I Bought a product and paid through Paypal. The item was not as promised and I tried to get my money back. Paypal was worthless in settling my dispute. Paypal didn't let me provide vital information regarding this dispute and sided (against the weight of all evidence) with the seller. Very disappointing. DO YOUR RESEARCH BEFORE USING PAYPAL. There's a good reason it has about a one star rating over most platforms. It's because I couldn't give it zero stars!!

I purchased a BBQ ROTATING 360 and received 10 skewers after 2 months. Fraud and I reported it to PayPal 2 months later I get a response from PayPal saying, "After you return them to China," they will refund me? Why should I have to pay for postage to China? They defrauded me and paypal wasn't there like they say guarantee the order. I sent picture to paypal and responses from the company. PayPal let me down as it's been 4 months and now another 2 again? I should have been sent a label AT THEIR COST not mine. This is bogus.

I purchased a pool in May. Did not receive the pool for entire month with was the middle of summer which was already disappointed for my 4 children. I purchased a 15x 48 inch pool and received a 12x 34 inch pool HUGE DIFFERENCE! When I escalated the problem the response I received was absurd I was told I had to send back the pool at the cost of shipping on me which a pool that size to China would close to $100. I told customer service why would I have to pay for shipping? I did not order the wrong size. It was not my fault. Their response is everybody has to lose not just the consumer. I could not believe what I heard! How ridiculous that the cost of business when you make a mistake not mine! So now I have the pool that's too small and nobody offered to do anything! I will never ever use Paypal again! I'm furious what a scam!

Updated on 09/12/2020: I filed a claim as my Sept 9, 2020 review states. Since Paypal would not even consider the proof I sent of a fake tracking number from the post office, I decided to bite the bullet on the 129.00 I was scammed out of and just close my Paypal account so it wouldn't happen again, surprise I tried and can't even close my account, this is crazy.

I now loathe PayPal and any company who is associated with them, I just will not to business with anymore. There are plenty more options. If you experience a problem with an order, PayPal will distance themselves, offer the illusion of “filing a case” and then you hear nothing back. It’s been 6 months - HALF A YEAR - of trying to get my refund from World Paint By Numbers - do NOT buy from them or do business through PayPal. They will let you down massively.

Vendor sent me a trash item (not what I ordered) but clearly the smallest cheapest item they could send. When contacted by PayPal for “dispute resolution” the vendor required I ship the item back (no offer to ship what I ordered) to get a refund. IT’S A WELL KNOWN ISSUE THAT SHIPPING TO CHINA IS VERY EXPENSIVE and that the less reputable vendors count on that (I didn’t know the vendor was in China). PayPal knows that but did not stand behind me. I would have to spend as much or more than the refund to return the item and all the vendor had to do was refuse delivery of the return. PayPal made no effort to actually resolve this- don’t depend on their resolving any payment/dispute you might have.

I have used Paypal on various occasions over the years. I was an active user from 2007 or so to about 2018. With other options that don't require me to constantly transfer funds, my paypal account sat dormant these last few years. Recently, I needed to make a fairly large purchase on eBay and opted to take advantage of an interest free card to make the purchase. The card was offered by paypal.

I use to consider PayPal as a service that protected my online investments. I purchased some exercise equipment online using PayPal. The company was a sham and sent me a mock product. It didn’t resemble the goods on the site. When I looked into the site I found I was not alone. I notified PayPal that the company was a sham. They wanted me to do all the paperwork and in the end, denied my claim. I am sure that the site is still using PayPal to lure unsuspecting victims. PayPal obviously doesn’t care who they do business with as long as it makes them money. Sham or not they will work with whoever pays. I will not be using them anymore and I would not suggest them to anyone.

Customer service is either a computer or just really dumb people. I've been scammed twice through PayPal and they do nothing. I explain I received wrong item. They say item has been received so case close. Why close it? I got a damn fake ring instead of a bumper car for my kid and instead of a mini bike scooter I got cheap sunglasses.

Somebody from Florida (I live in Michigan) logged into my account and spent $600. PayPal emailed me hours later saying an unrecognized user logged into my account and I should change my password. I reviewed my account and saw this person spent $600 of my money. After submitting a dispute, I spent an hour trying to get ahold of customer service with the end result being to just send them an email. They replied to me the next day saying there was no unauthorized use and “if I’m unhappy with my purchase I should take it up with the store.” Absolutely TERRIBLE customer service, your money is NOT safe, and you need to delete your account ASAP.

I have used PayPal and never had issues. Yet, for some strange reasons ALL my associated email accounts disappeared. I have a file with everything needed for login. And none, NONE, is working anymore. Can not request anything as they do not recognize my email addresses.

Buyers beware. What a terrible company to deal with. They are so unprofessional. Never will I use them again. I've heard bad stories about them and never had a problem until last month. I bought an item online and I paid thru them and the item was not as described and when I filed a claim with them they flatly denied it. I then called my CC and they were able to help me. Moral of the story is they don't protect you.

$1.000 was withdrawn out of my checking account from PayPal. My PayPal account was changed over to Spanish so I could not read two emails from them thinking it was phishing. Someone gained access to my account and even attempted to add a phone number and make it primary. You cannot talk to a live representative so don’t waste time trying. It appears I am not the first based on other reviews. When I called my bank the representative said another person called her with the same problem. I cannot remove my bank account because I am disputing the transaction.

After more than two years of sending messages to technical support asking to resolve the impediments of a blocked account, the answer was always standard. They were requesting more & more confirmations that we did several times. The system asked at each time three days. Finally, we decide to close the account. We faced the same thing; the message that appears is that we can't complete the operation to close the account. We asked support again, no way. It's so arrogant, stressing anyone. Next step, we need lawsuits procedures against this arrogant company to close this account.

I have used PayPal for a few years but there has always been little small issues l. However recently takes the cake. I kept receiving notices from my bank for things trying to be charged. I notified PayPal that those transactions were not authorized. After a day they emailed me stating they couldn’t prove any fraudulent activity has occurred. A few days later I received funds from one of my customers and when trying to withdraw I received a message that my account activity looked suspicious and violated PayPal’s user agreement. They asked me to verify my identity as well as the transactions.

I purchased a Samsung Watch from Toy Gear but was sent a generic watch instead. Contacted company but was not able to get it resolved so I filed a complaint through the resolution center. After going back and forth with Toy Gear they agreed to a full refund. However, the watch came from NY (a four dollar shipping fee) but Toy Gear wanted it returned to China ($65 shipping fee). This was more than I paid for the cheap knockoff watch. This is a case of bait and switch and Pay Pal went right along with. Last time I will use Pay Pal!!!

Very disappointed in PayPal! I thought they only provided their services to reputable companies. I bought product using PayPal. No shipping information from company for a month. Checked reviews on company found numerous complaints. Contacted PayPal to ask for refund. Just before PayPal resolution deadline received a cheaper smaller version of product. So asked for 75% refund in resolution process. Got offered 50% which I declined. Resolution Center sent email that I had not reply to offer but gave no way to decline again. Then told me they had closed the case. Would not reopen case because they said I did not answer in time. Their software must not have been working correctly the day I declined. Would not do person to person call only through PayPal chat.

On August 22nd, a family member attempted to send me $700 in 2 separate transactions of $350 each. When I saw that PayPal charged me a $15 transaction fee for each of these transactions, I immediately refunded the money via the PayPal site. I never transferred the money to my bank, yet PayPal only refunded $670 to Mr. **, not $700. They KEPT the $30 transaction fee! THIS IS UNETHICAL, DISHONEST AND UNACCEPTABLE! Furthermore, PayPal never even responded to my complaint. Paypal is a scam! There is no reason to use them given that there are plenty of other honest services like Venmo and Remitly that don't steal your money!

I’ve been sent $100 but have no access to it. The transaction isn’t listed in my history. I’ve received numerous emails stating the funds were sent. For some reason, PayPal considers the use of their services as intended to be “suspicious behavior.” I had to send in a picture of a photo ID and still, I have no access to my funds. Later, PayPal took it upon themselves to cancel the payment, forcing me to go back, hat in hand, to re-request my money (which I did, talk about suspicious). All this later and I have yet to receive my money. My advice is to run screaming from this worthless service.

I have used PayPal for YEARS. I love the convenience of not having to put in my credit card to every site I buy from. Recently I bought something from a fraudulent site, I never received the item and was denied my return, fine. Then my account was compromised by fraud someone tried to transfer $1000 from my bank account onto my paypal... They also ordered themselves a new debit card. PayPal has been less than helpful, you can never speak to an actual person. Only an automated system in which you are responsible to fix the problem YOURSELF. Total BS! It's been four days and I am still unable to resolve this issue. I will be deleting my bank info and closing the account. User beware.

Do not trust them. Just read the other reviews and you will find a pattern of cheating the customer. I lost a small amount but when I tried to dispute it, they immediately sided with the vendor. When I tried to cancel my account, they made it all but impossible. Fred.

Made a claim regarding items that were never delivered. The resolution came just a few hours later declining my request. Neither proof provided, nor info asked from my side. I have being using it for over 7 years and it’s the first time I was unlucky with the seller and asked for refund/investigation. They simply closed the case immediately. So I did appeal— same story and same ridiculous answer. A bunch of liars. Yes, I AM furious. Now transferring my account to another adequate company. It’s incredible....

Paypal assists people who receive funds that they are not entitled to. I sent $400 many months ago to a person who was @yahoo.com when I meant to send it to a person with the same initial and name @hotmail.com. I immediately notified Paypal and, sent an email to the person @yahoo asking them to return the funds. Basically the person kept as in stole my funds and Paypal washed their hands completely!! Obviously they have all of this person's information but it appears that they are more interested in assisting the person that I sent the money to in error to steal my funds as they categorically refused to help me. Told me to get a lawyer and sue!! Really?? A ruthless company only interested in making money! I am 75 years old and unemployed so can hardly afford to be cheated out of $400.

I ordered 3 puzzles that were advertised on Instagram and felt safe purchasing with them because I could pay through PayPal. I trusted PayPal to do business with companies that were honest. I was wrong. I did not receive the puzzles that I ordered. Instead I received puzzles that I NEVER would have ordered. The company would not fix the problem. I filed a dispute with PayPal. PayPal sided with the company because it shows the package as delivered - regardless of the fact that I never received what I ordered! This company stole $60 from me and PayPal supported them in it. I know $60 isn't much to some people, but it is to me. To frustrate things even more, speaking with a human being for PayPal is wishful thinking. I wonder if they enjoy making people angry because their Help & Support section is anything but helpful or supportive.

I used PayPal when purchasing some clothes on the internet. I received just half of my order. The merchant doesn't respond, PayPal denied my case, so they stole $100.00 from me. I wonder if PayPal shares the profits with the merchant. Be careful when you use their services.

This morning I received an email stating a $1,000 had been transferred without my authorization from my bank account. At 7:30am this morning I have been reaching out via their message application without a response. I've called multiple times and cannot get through to a live person. I received zero responses and have a $1000 just sitting in limbo. This is very unacceptable and recommend no one to use PayPal.

I received an item inconsistent with the advertised and ordered item. Item I received was from a seller in China. I entered a dispute. I expected all communications to be thru message center and did not check personal email for updates. Was told a decision would be entered 8/23 or 24. Checked Pay Pal messages on 8/28 and case closed with no explanation. Checked personal email and found messages. The resolution was for me to return the item to the buyer at my expense by 8/14 for a full refund. This resolution enables the seller to resell the item for a full profit. I lose money!

I've been using paypal for years now. It's easy to withdraw and send money to family and friends. What I don't like is that the currency conversion is really low compared to other services. They make adding a bank account for withdrawal really challenging - you have to call their US customer service to verify. It can't be done via email which is hard for those ones located outside of US.

Used PayPal to do a 6 month subscription to Match.com and in Match setting I turned off the automatic renew but PayPal went ahead and drew the funds out of my account and paid it before March. Sent the request for funds and when I went thru PayPal's protest (can't remember the actual term) was told by Paypal after review that they found for the merchant. Every time I have put a protest in with PayPal, they have found for the merchant even when the merchant didn't honor their warranty.

I opened my account on 8/2/20 and by 8/28/20 my account was hacked twice. First time was a purchase to Texas to a Mike **. How do you not question a transaction with that name. They investigated and returned my money within the week. Second time today someone tried again. I thought PayPal was a good way to donate to animal rescues. But it is abundantly clear they have security issues. Closed my account which was very painful because they make it difficult on their site to do so. Site said once it's closed it's permanent. I'm totally ok with that. Will never give anyone advice to use their site. Wish I could give it NO STARS!!

Hello I was with PayPal for 20 years. They froze my account with giving me no reason why whatsoever $19,221. Now I'm waiting over 185 days. They said it was 180 days to release my money. It's impossible to contact them. They're not picking up the phone and not answering emails whatsoever. I had some disputes and they put all false information about the resolution. They're impossible to contact. This no security. This is absolutely outrageous. You have to contact the California Atty. Gen. This is outrageous behavior.

I have used PayPal as a buyer since 2007 and find that aspect of it to be great. Unfortunately, it's not the same if you sell using them. I sold something for $95.30 and PayPal has been holding my money. Why? Because I'm a new seller. How is that acceptable? Even after my buyer contacted PayPal and asked them to release the funds, PayPal refused, telling me they will release them after 21 days. Yes, nearly a month later. You know after bills are due and potentially disconnected. The company will not work with you, will not release your money, and send you back and forth between departments hoping you will just give up. I will literally never sell using PayPal ever again.

Someone hacked my Pay Pal account. Transferred 1,000 out of my bank account and put on pay pal card. You cannot reach anyone except messaging so send them a message and wait sometimes hours for run around answers. So open a case for them to check and in less than 24 hours come back and say it's not fraud. That is my normal activity. I have only paid 2 things thru pay pal and that was back in 2018. Rest was people paying me. How is that my normal activity? EVERYONE needs to delete pay pal account immediately before this happens to you.

I tried to use PayPal about 5-6 years ago, had many problems then. The site wouldn't let me access my money to make payments. Just tried it again and had the same experience. They have my money and it showed up in my "wallet" but not able to use it. This time I tried contacting support and after going back and forth a couple times. I realized nothing was going to be resolved and got tired of there we don't care attitude. Useless site and I'm so happy I don't have to depend on them.

I ordered a 2 T Shirts & paid $53 with PayPal in May & received them in June from a Sacramento, CA address. It was not as described. It read "Karate is Krazy" not "Kyoshinkai Karate" as was ordered. The seller said he would refund if I sent it to an address in Vietnam. I sent it to Vietnam & gave PayPal all the tracking information in June. They acknowledged mu shipping & even reimbursed me for it. Then it went back under review again until another month went by then the Seller & PayPal asked for all the shipping information all over again.

I have purchased many products and services through PayPal and for the most part I am shipped what I purchased and did not have a problem. However it has occurred with Chinese companies that they tend to bait and switch on the product, yet PayPal does not hold them accountable for their actions. In this last instance the company shipped a completely different Product much inferior in quality and nothing like the pictures when I purchased.

This rating was originally a zero but it requires a rating of at least one. PayPal is undeserving of a 1. My husband received a Collection Notice for charges in which he doesn’t even know what PayPal is so we call the customer service number. Voice over IP was useless!! There is no human in customer service.

I have been a successful EBay seller since the beginning of 2020 and I am filing a formal complaint with PayPal for causing my business to fail because of their poor business practices. They permanently suspended my account and froze my balance of $28,435,00 and gave me no reason why. My seller account with EBay had all positive feedback and my seller account was rated Above Average. Out of nowhere on July 1 PayPal decided to freeze my account and then sent me an email stating, “You can no longer do business with PayPal”. There was no reason that they gave me for freezing my account.

I ordered a product shown on an ad on Facebook. After 6 weeks of not receiving the item, I investigated it further. It seems that the company is located in China and is known as Jinzhou Network Technology C., Limited. Based on reviews of the company it has a bad reputation and listed as fraudulent in several reviews. After placing a claim with PayPal, several weeks went by and I elevated the claim status, PayPal closed the case without providing any further information other than to say that the company delivered the item. They will not provide me with any additional details. Beware of using PayPal for your purchases, although they say they provide protection, in reality they do not. And it wouldn't surprise me if they were giving favorable status to the fraudulent companies that do business on Facebook.

This company literally has ZERO customer Service. ZERO. This "company" refuses to accept any phone calls - EVER. I have tried to resolve a simple question could be resolved in 2 minutes regarding eBay seller not delivering a service that is covered by Paypal Guarantee yet this Corrupt Crime Paypal Organization refuses to help by shutting down their App, their website AND their phone system for communicating any issues to them. They have a WALL against customer service which makes me KNOW they have MAJOR FINANCIAL PROBLEMS. DANGEROUS company for your satisfaction. DO NOT EVER USE. Find another. I HAVE GIVEN UP COMPLETELY ON THEM. SAD.

I made a purchase of $169 for a couch in May, it’s August but haven’t received it yet. I made a claim 3 times but was told the receiver is not responding but they received the payment. So who’s fault is it now? That’s a lot of money but if I don’t make a review it won’t be refunded? Which doesn’t make sense. I need my refund back.

I had a PayPal acct for over a decade with over 5K transactions, a 100% satisfaction index on eBay, and out of the blue, PayPal cancelled my acct. Would not give any reason, and of course, kidnapped my funds, holding them hostage for up to 180 days. The acct was permanently suspended for NO reason given. This company has been sued in the past and I hope the US will breach its illegal operations of holding funds hostage. This is the most unethical company I have yet to encounter. I've heard of others having the same complaint, that this company uses loopholes to hold funds hostage. A disgusting company that needs to be legally held responsible for its actions.

I purchased goods in US$ through EBAY and I paid in US$ from my US$ Visa Credit Card, not under my knowledge it was processed through PAYPAL, in my payment statement the Invoiced US$ price was converted into CAD than converted back into US$ again by adding the original invoiced price by 6%, meaning that I was paying full amount of the Invoiced goods, but my US$ Visa account was charged with additional 6%. I emailed EBAY about this without reply, 10 days later I sent another email also no reply.

I have used PP for credit purchases over many years without issue. I needed to send a PP customer funds and tried to register my bank info to enact a transfer to the other person's bank. Both well known banks! It took almost 24 hours to verify my account as PP sends 2 withdrawal transactions for less than $.25!! I needed to state the amounts. Again, almost 24 hours to get this info! Now it is going on 5 days while PP holds my funds!! Electronic transactions should take minutes - Not one week. I could have send the funds with an overnight USPS delivery! PP claims I selected eCheck. What? There is NO choice! Later they tell you that is how they have to send it. Where was this info posted upfront? It is not.

I’ve already been waiting three months for my back pay unemployment and I’m looking at my email one day and I get a email from PayPal. "Switch your state and government payment to PayPal direct deposit no. Get your money faster." So I was like yeah and then they pay me out in back pay and they hold my account saying that’s more money than usual so whatever. I sent what they ask so I send in all the doc and then extra and ask, "Please me and my kids have been starving for months. Please please releases this money soon so I can buy them Something at least for school and then they hey lock and kick me out of my account. I’m appalled and disgusting. She sends me home.

Have used PayPal for some time, recently had to contact them as A product I received was not as described. I won't go in to all the details but the process was horrendous, slow and difficult. They finally wore me down and I gave up and accepted the loss. I doubt if I will ever use PayPal again.

EVERYONE CLOSE YOUR ACCOUNTS WHILE YOU CAN.... PLEASE!!! Paypal is BIG SCAM NOW. Not what it used to be. They are working with different companies and scamming people!!! Spread the word!!! YOU WILL NOT GET ANY REFUNDS FROM ANY OF THE FRAUDULENT ACTIVITIES!!!

I have used Paypal for almost 12 years. Till last year they always has offered a reasonable and good service. But now they ONLY protect the seller. For that reason you can see a lot of new seller with paypal logo. Because they can send you a faulty item or steal your money and when you open a case, you have to wait indefinitely for paypal to response and if you call them, you will received a response "it is in seller favor". Do not trust any seller with Paypal logo anymore. IT IS A TRAP AND THEY ARE GOING TO STEAL YOUR MONEY WITH THEIR BELIEVED FRIEND ""PAYPAL"".

I buy product with the mention if you paid with PayPal you get warranty buyer. I open 1 dispute for 1 seller. Make a true fraud evidence. After many days paypal want I paid shipping return for the fraud seller. For return me money 100$. I say paypal is not a error. Seller is a fraud. I have full evidence. I say if I paid return from Cambodia to UK we paid $84. So if paypal refund me $100 - $84 = et get return me money $16. IT IS THE WARRANTY PAID WITH PAYPAL. Also we have account from many year minimum 2017 and because have is dispute PayPal want I change name of me account exactly is coming with is fraud seller. Paypal search excuse for escape she responsibility. And more PayPal make real fraud.

July 31st to Aug 6 2020. Simple tasks of CANCELED transactions.... Money. Gets money right back on card.. Cuz it was cancelled by me. Not with. PayPal... Nope...omg. Joke.... $396.99. It's Aug 20 and still haven't gotten this back. I CANCELED these transactions. Yet these fools make them a case.. for what I asked. Wow. After getting A to Z excuses now it's Z to A,,,, really sad. Yet.. this ghost back office,, no number no email... They don't exist ... They don't know how to do THEIR jobs.

Terrible customer service. You cannot talk to a live person regarding any questions. Gave me the run-around trying to get a simple refund. I will never use PayPal again. I called a number to talk about my problem and it was a scam trying to get my ID and debit card number. Foreign accented men with American names. Beware. PayPal won't let me talk to a live person to report this. I will never use PayPal again.

I ordered a countertop icemaker....company in China I found out later. Never came...I began protesting sending proof of order, etc. They eventually sent a cheap fake ring...never the icemaker. When complaining to Paypal I sent all documents of proof, including report to fraudulent internet commission (not sure of name). Company offered first 20% of purchase price, then 100% (if I would return ORIGINAL product...which I never received) to CHINA. Cheap ring came from California. No help from Paypal. If I don't send icemaker (which I never received to China) they will not pay. I always thought Paypal stood behind their buyers...but obviously not. Never again!!!!

I do construction and I take Paypal and never had a problem, until now. I sent a request for payment. The customer accepted and paid. I got email stating I have money but it is on hold. So on $2200.00 they charged me $66.00 to have it sit in a hold position for 48 hours and then my customer has to confirm purchase because she had put it as services. I will never use pay pal again. Also when you call you can't get a live person. How the heck can a business this large not have a way to talk to someone that looks scandalous right there.

I purchased some tools online and paid for them using my PayPal account and now that the package wasn't shipped to me Paypal will not help me. I've tried calling them but there's no one to talk to. All you can do is text them which is what I've been doing for the last 2 weeks and haven't gotten anywhere with them.

On August 5, PayPal charged me three times (6.38 each) for a magazine subscription from Conde Nast. I contacted Conde Nast who did not initiate the billing nor do I have a subscription. Pay Pal customer service has reviewed my claim several times, each time saying the charge was in keeping with all my transactions and closed the claim - several times. I count every penny because I live on Social Security and this $19.14 impinges on my monthly financial ability to pay my bills. I am thinking of filing an elder abuse claim as well.

I purchased what I believed to be a pool. Received a pump filter. Merchant link to purchase was to error page, tracking same. When I received filter I tried to talk to them. The package had a NJ label. The seller offered a full refund, but expected return shipping to China.... I proofed that the shipping to China would be more than the refund. PayPal ignored that entirely. They don't care about their buyers and scams like this. I tried reasoning with them, but they just say well they offered a full refund. The company lied and is expecting unreasonable return. I know if I would have paid with a Visa I would have gotten my money back without problems. PayPal deserves the bad reviews they get. Scammers clearly have found a safe haven with them.

I bought a product on offers, I offered a price and was countered with a price and FREE shipping, when I paid the price I was charged shipping, the seller says he did offer free shipping but Global Shipping charged me, WHAT THE HECK, I thought when you say free shipping it means FREE, Paypal told me they don't get involved with shipping matters, I tried to explain it was misleading ads not shipping, they stood with him, what a outfit, I will not buy from eBay or use Paypal unless an emergency.

Updated on 02/18/2021: In August 2020 there was ID theft against my Paypal account. Paypal did not do a good job of backing out charges. They are swamping me with emails insisting that I login and clean up my account and pay them money. The problem is, they have fixed my account so I am unable to log in. I go through the whole 7 or 8 steps to login, including changing the password, and they put me back to changing the password over and over again. There is no email outside of login, and no telephone support. I have reported them to the State Attorney General's Office and have written to the paypal CEO twice with no response. If they have ruined my credit rating over this the next step is an attorney. I am not the only one they have done this to. There are a number of companies with the same complaint.

Their customer service is terrible. My account got locked for no apparent reason and they won't even help, just send links to some not helpful articles. I sent the documents they need for verification they keep on rejecting them and give no reason. Worst service I have experienced so far!!!!

I order a product off Facebook, I used PayPal to pay for my order. After waiting 7 weeks, I only received part of my order, and the part that I did received did not work. They said that my order was protected, but they declined the claim, saying that it was not covered. They use to be great, but I will not use them again.

I tried for over a month to remove a fraudulent address from my profile. Everything I tried it said to remove address from wallet so I had to delete the cards in my wallet. As when I removed the address in the wallet it still would not let me remove the address in the profile. So to solve the problem I closed the account. Every time I tried to contact someone via a message they would just copy and paste the instructions from the website. I kept replying that it did not work but they never responded to me. Terrible company.

Accidentally bought masks from China thru PayPal. Didn't show up for 3 months until finally on day PayPal said they would close the claim magically a package showed up in China on the way to me. When it arrived it held only 2 of the promised 10 K95 masks and they were poor quality. I again complained to PayPal. The complaint process is hard to understand and if you go 24 hours without responding to an email they send you they said they would close out the claim. They were no help; I'll never use them again. The credit card company has much better protection.

I purchased something via PayPal at the beginning of the Covid pandemic in March. I waited months to receive it and when I did receive a package from them it did not contain what I ordered and paid for. I contacted PayPal (you can only do this online, you NEVER get to speak to anyone or email anyone that's handling your case). I sent them my confirmation email from this company with not only the items listed, but with pictures embedded as well. I sent them pictures of what was sent, and of the envelope that they came in which clearly wasn't big enough to hold what I'd purchased. I also sent them links to places online that had reviews of this company by people who were suffering with the EXACT same issue that I had proving this was a total scam.

Paypal customer service is incompetent and that's when you can actually reach someone. I purchased an item from a website that turned out to be fraudulent. I created a dispute for which I was told to contact USPS to track the package. I did so and found the tracking number used was not shipped from the address on the website nor shipped to my address. I sent this information via email to paypal a month ago and I have not received a response. Customer service closed my dispute without resolution claiming I received the item. Calling them means waiting hours for someone to answer. Messaging/emailing them means you'll never get a response. Trying to find resolution for any question is impossible. I am currently trying to figure out how to close my credit account so I can then close my entire account. I will not use paypal again.

I have tried to make 3 online purchases all declined. Message is I need to confirm credit card. Why I need to have a credit card to use a cash balance I am not sure. 3 weeks of messaging attempting to confirm, reinstalling the app and still no success. This company makes working with a large bank seem easy.

On July 31, 2020 I bought from a site “www.bikeker.com” a bike, I paid through my Paypal relying on its support, since I did not received my item that was supposed to be delivered, besides of that the amount I had authorized was different from the one Paypal charged at the end, I tried several times to contact the vendor without any answer then I turned my efforts to make more than once a claim and request the fair refund from Paypal, which is an option for these cases. Paypal refused all my claims and closed all my cases. Paypal do not support their Customers, they support “Scammers” and they are their partners in crime. Please be advised, take care!! I am closing my Paypal account, it is not trusted anymore.

I sent the requested & required proof UPS Intranet form showing seller sent my package to random address & person, PayPal said they will recommend 2nd reviewer decides in my favor then next thing I receive email saying "conversation expired & closed." I email PayPal & they ask for same thing, act like they have no record of my previous claim. Email addresses given to me bounce back, PayPal isn't taking calls. Paypal is purposely making it impossible to receive a refund which is the ONLY REASON I USED PAYPAL. Paypal should be shut down & sued. I have proof of sender wrong address. Paypal is the 2nd scammer.

Ok. I have Paypal for Over 10 years. Finally got transaction where I file dispute since seller from China send me face 3 face masks instead of Lego toy ($ 54 worth). Despite I have provided Picture of product I received along with package/tracking ID. And also seller wants me to send partial amount which I declined, Pay pal still decided case against me. What kind of consumer protection they have???? And on top of that they put reason that not enough evidence of my claim. What else you need when I am providing pictures and seller accepted that he send me wrong product? I am closing my Pay pal account now.

DO NOT OPEN A PAYPAL ACCOUNT EXPECTING CONSUMER PROTECTION! If I could rate their services with less than one star, I certainly would have done so. PayPal has decided it will allow sellers to fraudulently sell defective products, a collar neck relaxer, through its payment services and will not and has not demanded a refund from a seller for the sale of two products, each the same and each defective, whereby the products do not turn on, meaning the lights light up but the neck relaxer item itself, does not vibrate, does not massage, does not do anything other than the batteries turn on the lights, but nothing else happens.

Updated on 08/13/2020: I just heard back from the Resolution Center and they ruled against me. I bought a 2Tb Seagate Firecuda internal hard drive for $50.99. I got 2or 3 coronavirus masks instead. I immediately filed a dispute with PayPal saying I had received an incorrect item and and asked for a refund. I waited 2 1/2 months to have PayPal rule against me. I could not believe it. This was cut and dry. I am trying to decide what to do next. I saw that Elon Musk was on their Board or some high affiliation. How in the world can this happen to people where PayPal is letting crooks take customer's money. I am considering dropping my PayPal account since they don't care about me.

I have been using PayPal for years, especially for eBay purchases. I've occasionally been annoyed when having difficulty getting refunds, but this has become ridiculous. I purchased a product from Vookap (Blaux mini battery powered air cooler), which seems to be a pretty bogus Chinese company given that the product has 225 reviews and all of them are 5 star. In any event, I ordered the product on July 3. They advertised free delivery, which would take from 12-20 days. When I began looking for the product 20 days out they then advised me that it wouldn't arrive for another 45-55 days. At that point I canceled the order but they want me to pay return shipping, which I refuse to do.

PayPal customer service has been horrible. PayPal lets Chinese companies who look like American companies use PayPal buttons. We trust them because they accept PayPal. I got scammed and was told I needed to send item back to scammer. It would cost more to ship to China than I lost. No help at all and I bet company is still using PayPal to collect scam money. Which makes PayPal an accessory as far as I'm concerned.

I should have read the other reviews to know beforehand how difficult PayPal can be to work with. Just because I am stubborn to the max did I endure a long frustrating day just to complete one transaction. Many thanks, PayPal for a fine lesson in how to drive away customers.

I ordered a product that did not come for a few months. As I placed a complaint and request for refund I saw that this same company had “many” and was well known to PayPal as a unreputable Company that had multiple complaints against it. PayPal would not settle the dispute. I eventually received the product and as multiple complaints stated before me, the product was broken when received. PayPal still disputed and would not refund the money. I used PayPal thinking this was a safe way to conduct business online but have now closed my PayPal account and will no longer use. They are a joke and steal people’s monies.

I have an open file for a company that sent a crap product, I thought PayPal was protection for buyers????‍♀️ But no one will help you, if you ask a question you won’t get an answer that even relates to the question, can’t seem to talk to a person at all and their excuse is the COVID????‍♀️

A buyer recently purchased and then immediately returned a product bought on eBay. I granted the refund right away at the request of eBay, but PayPal refused to refund their fee for the transaction. As an eBay (and Bonanza) Seller, we have to deal with PayPal as the exclusive payment gateway for these platforms, so they exert a lot of power over small business. Granted, the fee was only around $2, but it shows the lack of protection afforded to small businesses who need exposure for their products.

I was never informed there were fees associated When signing up and using PayPal business. I was charged a $66 fee for one transaction! I just signed up for PayPal for my business. I created an invoice for someone and they paid. I noticed the amount I received was less than what I invoiced. I now see there is a $66 fee from PayPal. I'm used to using PayPal for my personal account. It has always been upfront about all fees. I was not aware there were fees with the business account. Nowhere during the signup process or invoice process did PayPal inform me there were fees involved. My business account is **. Account ID: **.

I had money stolen from my account and haven't been able to speak with anyone for days. The phone lines are closed. The app does not allow me to take any action when I try to follow the instructions to open a dispute. Not user friendly at all. Then, PayPal rejected my dispute through the app saying that the transfer was consistent with my account activity when the money was transferred to a card that is NOT mine. I lost all the money I made in the past month through my new business and so far they still havent done anything about it. Meanwhile, there is an attempted transfer of over $3000 from my bank account to the paypal account and they can't cancel the transfer and I can't remove my bank account because a transaction is pending. This has been an absolutely terrible experience and as soon as I can cancel my account I will never touch paypal again.

I place a claim for an Item not received, after 2 months Paypal said they contacted the seller and received a valid tracking number and decline my case, paypal do not take the time to check my address or the product I order, this tracking number after I check was delivered to a PO box and referred as a small package, the item I order was a 20lb container. I don't know what kind of research they carry out, in any? After Paypal decline the case, they closed communication and forget about it.

I was on a dating website, and they asked for credit card to create membership which is free, then I was charged $49.99 Canadian, which I didn’t authorize, but PayPal investigations concluded that the payment was authorized. Maybe they are partners with the application on Apple store. I wonder when they say that they are a safe method of payment who protect people from such actions.

I have used this service for years. The first time I made a claim, I was denied. The unscrupulous merchant provided fake delivery proof that didn't match the items ordered and PayPal didn't even check to see if it was real. We ordered two dressers but the proof of delivery says that the delivery driver left a 1.2 pound package at the door. They must have been tiny specs. I am paralyzed and positioned in my chair to see the front door. There was no delivery when they said it was and I got no support from PayPal. That's the last time I will EVER use their "service". The only service that they provide is to their company.

I ordered a large item from a company in google ads and purchased it with PayPal. I checked the website of the seller the next day and the site was no longer active. I tried contacting the seller and received no reply. The next day I file a dispute with paypal and they said I needed to contact the seller. I told them I had already tried and told them about the website disappearing.

Paypal I had never had any issues with PayPal but recently they placed an account limitations on my account and to get it lifted they require you send copy of Passport Driver license etc.. (critical information). Once you provide what they request they tell you that it is because of security. I have been dealing with this for over three weeks talking to associates, emails and secure text messaging. The phone calls each day is a least 1 hour to 2 hour hold time and then when you get through they tell you that the back office has to review it and this will take 24 hours to 72 hours and this happened to me for over three weeks. When I asked for corporate address and asked them to close my account I was emailed that I could no longer do business with them. Now my funds are still with them and they will not close the account until 180 days.

Purchase product through Paypal on May 26, product was supposedly shipped to me on May 28 and delivered to my address on June 1. When I did not receive product in a timely manner, I checked on delivery through a tracking number through UPS. I tracked purchase and found out it did not get delivered to my address. After this, I contacted Paypal on June 23 and filed a claim. I did as Paypal asked and tried to contact seller. His email did not work and phone numbers are bogus.

Paypal does NOT stand behind their customers. We have provided evidence of how I was scammed and they continue to ask for "more information". My husband and I ordered a massager via Facebook from **. It took almost 3 months to receive the order and when we did, it did not work. In our efforts to contact the company at support@advisory24.vip, we never received a response. So we decided to return the item to the return address listed in the box, however, we then discovered that the return address (Jon, 2352 Bent Creek Rd, Auburn, AL 36830) is actually a gas station and there is no "Jon" affiliated with this address or this company, we then began to research the email address and found that it is linked to several scams.

Ordered a product on June 21st, which I paid for via PayPal. Filed a claim with Paypal on July 4th for not receiving the product, after failed attempts to contact the vendor (Vendor website no longer available). Vendor provided Paypal with bogus tracking number for a package that was sent to a different address, and was for a product which weighed significantly less than the product ordered. Requested Paypal to obtain a copy of shipping label from seller showing tracking number, but to date, August 5th, that has not been obtained that I'm aware of. And PayPal just keeps moving out the resolution date on the claim, now supposedly it is 8/10. Buyer beware, Paypal Protection is a joke.

I feel like PayPal is a scam and is in with the people or companies to steal. You buy with PayPal it's suppose to be protected but they charge you soon as you put in the order. You don’t get a tracking number or anything then they are unreachable, you end up losing your money or disputing with your bank to try and get your money back. They are thieves.

Ordered pair of pants, shorts and one pair of shoes from TIG Quality Life for $86.00. Received two pairs of pants and shorts, no shoes. Clothing did not fit so asked for a refund. Rip off merchant only offered $30.00 compensation and to keep the merchandise. Filed dispute with PayPal and their only resolution was a full refund but I had to return the merchandise. Merchant is in China and shipping charges would have been over $45.00. I will never use PayPal again and don't recommend anyone using them too. Ended up disputing charge with my bank.

We ordered a 2004 Highlander Sun Visor from eBay processed through newcarparts.com, never received it, canceled the order, a refund was processed by newcarparts.com, but since PayPal handled the financial transaction, the refund had to come from them. I disputed the transaction with Discover Credit Card and they have had the dispute for over a month and PayPal has yet to process the refund. I will no longer deal with eBay because of their use of PayPal and definitely I would not have anything to do with PayPal! A word of warning to future buyers dealing with eBay and PayPal.

Worst company to deal with. They are in business with a bunch of scam companies. They take your money you get NOTHING. You are out your money and they continue to allow these scam companies to keep doing this. This company have almost 400 complaints in the past few months of the EXACT same thing happening. You order an item that is large my case was a bike. They send a pair of socks or some piece of plastic. They track it and it always says left in your mail box. Since my mailbox is 2 inches by 2 inches NO bike could fit. But Paypal ruled with this company and they get to keep my money. They refuse to let me cancel my account. They refuse to let me take my bank account off their site.

AVOID AT ALL COSTS! PayPal credit is a proper fraud. I have paid back my balance in full but had to return the goods for refund. Guess what, my balance is not only over agreed limit now but I CANNOT MAKE A TRANSFER TO ANY OF MY ACCOUNTS/CARDS USING MY CREDIT FUNDS! SHOCKING. They have been holding back my refund as a ransom and I am £429 down thanks to PayPal Credit! I also cannot make a payment using paypal credit as this option is not available to all merchants. So here I am stuck without my refund and can not use my positive balance credit funds. Honestly, every credit card provider lets make a overheads balance transfer, yet PayPal will RIP YOU OFF big time. What a fraudulent scheme that is!

I ordered items using PayPal which totaled $200+ and it never came. Found out it was coming from China and they were delayed because of slow shipping during the pandemic. Did a claim and was given a contact point from paypal. Conversations were all done on paypal claim page. Seller even told me to escalate the claim. I did and provided all info from conversations from seller. Was told by paypal that they would contact me if more info was needed. The only message was that they were waiting to hear from seller. They never contacted me nor heard from the seller but closed my case. Now they are not answering calls or emails. They knew this was a bogus company and took my money. They are probably working with these bogus companies and keeping monies.

I ordered from a company in California in April. I never received the item and the company even told me they never shipped it. Paypal is refusing to refund me and I’ve disputed it twice. I have been in contact with the company for months now and they keep telling me paypal is issuing me a credit. Now I will be seeking legal action against both. Covid is not an excuse for 4 months of no customer service and some automated system determining I owe the money. Attached are copies of my dispute being denied again because for some reason paypal thinks the item shipped. If you notice in the shipping notice it says the package shipped was 4 pounds. The item I ordered that I didn’t receive is 25 pounds. Don’t believe me paypal well the shipping notice doesn’t lie!!!

I paid for an order from Just Fashion Now through PayPal. Just Fashion Now ended up being a company that scams people by not sending what is on their website. I asked Paypal to make them pay the shipping of the items because they deliberately deceived me as the buyer. Just Fashion Now doesn't tell you upfront that you have to send the order back to China. They send you mock (trash) items instead of what they have listed, then when you try to send it back they tell you you have to ship it back to China. It ends up costing the buyer more to ship the order back than it's worth.

Abysmal would be a compliment. I made an online purchase using PayPal. Paypal never made a record of my purchase in my account, or of the fact that I never received it, or of the fact that the account transaction was placed into collections. This is very dangerous. I reached out to PayPal on several occasions and my case was automatically dismissed by a bot.

PayPal is the worse company I've ever dealt with. They say you need to build history with them. I've never had a charge back with them, have a perfect history and they continue to hold funds for 21 days. There have been occasions that they've held my money for 280 days. YES you read that right 280 days!

I placed an order for a Kitchenaid mixer 233.99, but it says they paid kitchenaid 1.00 and now my account says pending and I can't get any help from PayPal. I'm so very disappointed and I'm disabled and can't afford a 233.99 ripoff.

I truly am at a loss for words. On June 1 I ordered a product from a merchant, which was in India. When I receive this package, it was not a suit, it was a little tiny T-shirt. Absolutely a joke. The seller, who I had been texting back-and-forth prior to receiving I was not so friendly. He refused to refund, and therefore I started my dispute with PayPal. Although I know he does not want this ridiculous product back, I went ahead and paid the exorbitant & out to ship it back to him. The shipping office said it could take 2 to 3 months to get there. The merchant does not even respond to me anymore and I do not even believe they are in business.

PayPal says they offer buyer protection. This is false information. I ordered an item in April and have not received it as of July/20. I filed a complaint on PayPal resolution website. After a few weeks of not hearing anything, I followed up with PayPal. They tell me the sent several emails to me directing me to elevate my complaint. I didn’t receive these emails and now they say once the case is closed, they can’t reopen it. Then they tell me to dispute it on my credit card. Unfortunately, for me my account is linked to my bank account and not my credit card. My bank won’t do a chargeback on a bank account.

Paypal money transfer is fraud. I needed access to some funds from family for an emergency situation. I received my money okay, however I couldn't transfer my own money into my bank account. No phone access, message center people are trained to copy and paste from their manual. No sense of listening or paying attention to customer needs. This is truly the worst customer service I have received. To PayPal shut down your money transfer system as it is fraud and useless.

PayPal is holding a substantial payment from a customer for 21 days saying it is for the buyers protection. The problem is that buyer has demanded the hold be released and has offered to contact PayPal or do what it takes to release the hold. PayPal has literally said "it's out of my hands" and has refused to provide a way for the buyer to have the hold released and deposited to my account. I believe PayPal trades on the held money like banks do and that's why they hold it - it isn't for anyone's protection because in this case both the buyer and seller want the hold released and PayPal refuses. CORRUPT COMPANY - DO NOT USE or you risk your money being held for 3 weeks for no reason!

I made a 41.65 purchase and used PayPal. I failed for a refund because I never received the item. The seller sent a fake tracking number to me. I forwarded to PayPal. PayPal said I didn’t provide enough information. And keep my money. I placed this order back in May. It’s August and no money. No product. PayPal is trash and full of BS.

PayPal is by far THE ABSOLUTE WORST payment system of all time!! You can't reach a representative by phone. You send message after message for help, and no response!! SUPER HORRIBLE CUSTOMER SERVICE!!

I never got my item and I was told I was going to get a refund by July 31 but they told me they would have to give the gentleman a chance to mail me my product which after a month I canceled because I don’t want it anymore. I had to go and re-purchase dog medicine and spend more money because the gentleman never contacted me but they did not care. So I had to go to my bank because I went to my bank. They told me they can’t help me anymore so basically the seller even though he scammed me has more rights than I do.

PayPal placed a hold on my account after I disputed a transaction. The merchant was unable to receive the amount sent. Now PayPal is giving me the run around of returning my funds back to my account. They asked me to contact my bank as an option. I did but my bank stated that they have no rights or recovery through PayPal to release my funds. That it was between the merchant, myself and PayPal. This has been days of messaging the center and still not resolved. I can't even get a hold of PayPal on their 888 number (they keep disconnecting me) and they take forever to message me back on the message center. I will never use them again. I've explained to my family members and they think this is a scam from PayPal SO BEWARE PEOPLE.

I ordered a river raft on July 13th. I received a tracking number the next day. When I checked the tracking number it said my package was sent and delivered on July 14th. I never received my order so I took screenshots of everything and contacted PayPal and made an attempt to contact the seller. Out of nowhere PayPal decided to close my case after I have made multiple attempts to contact the seller and PayPal explaining I was ripped off. I will never use PayPal again. I'm out $99.87 now. Thanks for nothing Paypal!

I opened a account with PayPal to sell some equipment that I no longer use, now mind you this expensive equipment, I thought it would be a safe place to get paid and protect the buyer as well, so I send the buyer a invoice through PayPal. They immediately put the funds into the account, they are buying these items at a fifty percent discount so of course they responded quickly, I in turn immediately shipped the item same day, 5 days go by buyer signs for the recipient of package, I then get a notification from PayPal they are putting a hold on my payment, I needed to provide a Identification/driveR license, passport, ok no problem except their web site will not work and I can’t upload my ID, contact PayPal through their message center, they responded days later, ok now that’s resolved.

I have been a member of Paypal for years and always use them when purchasing anything online. They used to always stand behind the customer and went above and beyond whenever necessary. I almost felt like I had a "shopping lawyer" to help me obtain the products and service for which we paid. Over the past year I have had two different issues with companies overseas, where I feel I need Paypal's support the most, and it appears Paypal service is not worthy of their customer's business any longer.

After we started creating our first business PayPal, as we are trying to take on our business oversea. We set up Business PayPal and receive our Debit Mastercard. As I mentioned we are doing business overseas, the first issue we ran into is the money we received from our customers had been on hold. Since my past experiences with PayPal, I know as a new account we will need to go through what we called PayPal red tapes. In the past, one phone call with PayPal, I would get my fund released within 3 days. Then, I made the first phone call, there was no Live agent on call so I have to use message center. I spent countless time to send message back and forth and those messages are just useless.

I opened an account with PayPal. What a nightmare. There have been numerous problems. Then they for no reason suddenly closed my account. They are a terrible company with terrible customer service, so terrible, it's non existent.

Made a purchase at Selfridges. I was charged import duties. DHL sent me a bill upon item arrival $ 245. I made contact with Selfridges and had no response. I opened a case with PayPal and my case was denied due to not qualifying for a dispute. I ended up paying 20% taxes. PayPal does not protect its clients.

I been fighting n dispute with PayPal 5 orders at least 500$ just because there's a tracking #. I never received what I ordered. They sent me 99$ mask and socks for kennels and I can't get a refund. I have all the proof and shipped tracking orders.

I purchased an item from a merchant I was unfamiliar with. I used PayPal for the purchase. I never received the item. They're treating me like a criminal and making me prove I didn't receive it. Even after they provided me with 2 different bogus tracking numbers. The first of which was delivered in another state. The second one was given to me after it was delivered in my city. Strange they seem to have waited to give me that info after they found one in my city. Neither one is associated with me, my address or the merchant. But, I have to prove it. And PayPal and/or the merchant can do whatever they want and I'm without my purchase or my money.

Paypal holds our money of $7109 for more than 10 months. They blocked our account for no reason, on 10/05/2020 said they will to keep the money for 6 months. Now is July 30/2020. They still keep the money, not responding to the messages. We have to take legal action against this Criminal.

I was on my phone, using the mobile site trying to dispute a claim for a purchase that I never received to report an unauthorized purchase and PayPal closed the claim even though I never got my item. So because they closed it, I can't get my money back.

A customer has filed a charge-back claim through PayPal. We have provided full and comprehensive evidence of the parcel delivery with full tracking number details and even went as far as attaching the postage label that was used for the parcel. Instead of safeguarding the transaction under seller protection, PayPal chose to scam us for the full amount plus charge-back fee of $15 to add insult to injury. We have sent three messages through their site and no help was provided. They refused to refund the money and insist of scamming us.

I made one purchase from an unknown seller. Got charged twice. I didn't get a tracking number to track my package. When I finally did it said my package had been delivered even before I had made a purchase. I made my purchase on 7/24. Got charged and then got charged again on the 7/27 for a different amount and it said my package had been delivered on 7/02. It's a scam.