PayPal Reviews

I paid a friend for an item I sold on eBay for him. PayPal confiscated the payment of $372 under the guise of being required by the government to reach a quota of reviewed transactions. I have made every attempt to provide them with information they requested (they would not even tell me what it was they wanted. I had to get that information from the person I am trying to pay). Two weeks later they still have my payment on hold.

PayPal is a joke. They completely blocked my account and have held my money for months! I call the number, try to chat and they won't even talk to me. I am going to report PayPal to the FTC and anyone else I can. They blocked my account so fast, I didn't even give me a chance to discuss. Then they hide behind their technology. I am an advertising agency and received ONE payment for a banner design that went on a site selling CBD. How in the world did I break policy??? Someone needs to do the right thing here. I can't believe how they've monopolized the online payment world, someday all this will backfire on them!!!

PayPal repeatedly holding Not-For-Profit funds and requesting massive information and documentation which has been repeatedly provided. We are a New York State Not-For-Profit Corporation that has been operating for 5 years. We run an annual educational and networking conference and raise money by selling sponsorships to companies that wish to participate. This year, we decided to streamline the sponsorship process by adding a pay via PayPal option to sponsors rather than collecting paper checks. This was apparently a huge mistake, as PayPal cannot figure out how we operate and has frozen our sponsorship funds repeatedly. PayPal placed our funds on hold 3 times consecutively and requested documentation and information about the operations, copies of ID, vendor invoices, etc. All of this information has been provided multiple times.

I opened a Paypal account about 10 years ago. Last year I tried to connect, but couldn't: paypal needed a recent statement from a bank account that was closed, or needed to call me on a phone number that didnt exist anymore to confirm my identity. I did try everything, no Drivers License, no Passport, no utility bill, NOTHING would be accepted by paypal to confirm my identity. I complained with the BBB and they permanently play a game of ping pong between customer services departments. Department USA says to contact department Europe and department Europe says to contact department USA. They use the fact that they have an international presence to play a permanent game of hide and seek. Except the game isnt funny. I simply cannot use my account nor access it and the customer service will do nothing apart from redirecting me to another department that will redirect me straight back to them...

I set up a PayPal account to arrange a long-term, ongoing transaction between myself and another person where we share a large expense. The other person accidentally touched the "transaction to a merchant" option. This means every transaction has to wait 21 days for the money to be released and also they take a 3% fee. For several months we have been trying to explain this is a transaction between two people and there are no goods or services exchanged. But customer service keeps giving us the runaround. They tell the payer they need to speak to the payee in order for the money to be released, and they tell the payee that they need to speak to the payer in order for the money to be released. In the mean time, neither of us have the money, PayPal does. Also why is it so hard for PayPal to correct a mistake? DO NOT USE THEM. Pick another way to exchange money.

I sold a set of books to a man online through Paypal. However, a few days after the transaction the buyer changed his mind (mind you the books were sent exactly as advertised) and wanted to return the books. I originally told the buyer I would refund his money but that he would need to pay the shipping to get the books back to me. The buyer filed an issue with the transaction on Paypal, and long story short I sent them our text conversation and all documents explaining everything above and Paypal decided to accept the buyer’s issue and charged me the money to reimburse the buyer for not only the books, but shipping as well. Also, I have never received the books in return. I never agreed to this and could not get a hold of anyone at Paypal to discuss the issue to have it resolved. I will not use Paypal again and hope no one else has to go through this.

Purchased Gift Clothes from China. I purchased 2 ladies tops as gifts. They stated delivery would be 10-20 days. I filed for cancellation and a refund after 22 days. One was delivered 30 days after the order, I cancelled the second item. No refund was made and conversing with PayPal's Resolution Center was like talking to a rock. I repeatedly contacted them and tried to clarify the remaining issue, to no avail. I called them today and what I got was a medical alert sales promotion, Not help.

I purchased 3 shoes for my kids. I happen to not verified the shipping address for one of them and after I confirm my order I notice that it is my very old address. I email the seller right away and they did not get back to me until 2 days after saying that I may be a fraud or not the owner of my card that was made payment with. I would have to wait for my order to ship to get the tracking number and contact them to hold my order at a suitable facility to where I can go get it. My old address is in Fresno Cali..and I now live in Oklahoma!! I call eBay customer service and they tell me to call my bank.

Made a purchase off a site I never used before and purchased a dog item. The site was called Bonanza and received email from Bonanza the next day, telling me that the dealer was no longer with them. They advised to deal with Paypal if there was a problem. Paypal already took my money. I checked with the USPS with the shipping number I was given and it said it was delivered. I never received it. Contacted USPS who said it was delivered to another address and under another name.

I called FEDEX 4X and gave them the track#. They said to me that the number provided came from Walmart, is not in my name and it was delivered in a different address. What it takes is someone from Ebay or Paypal to call FEDEX and confirm that it is a scam. They didn't do that, instead they denied my claim 4 times. I am trying again. The seller was removed, the item post says it was removed, but NO ONE can remove the 594.24 charges in my Paypal credit. IDK how the seller got the tracking number from Walmart and Ebay believed without a shadow of doubt.

4 Times they have stated my denial on an issue I did not have. The items took over 2 months and they had been purchased in early Dec. for Christmas. I tried to cancel the order in early Jan. But they said the items had been sent and gave me a tracking number. There was no record of an item with that number. They asked me to allow 35 days for delivery. It was over 50 days. Seriously, What reason would you accept?. Now I don't feel secure using PayPal.

I put in a dispute for $39.99 to a scam company that only had PayPal as an option. I followed what they said about contacting the company many times for this dispute. Sent them pictures of what they requested then kept getting the run-a-round and they wanted verification that I had gone to the police department and filed a report. They finally said they were dropping my dispute because I hadn’t sent in the police report. I’ve worked with other companies who have been wonderful and given me a refund when I hadn’t even asked for it. This one was REALLY legit and nothing. I’ve already changed my PayPal payments for Disney and checking to see what other accounts to change. Don’t deal with them. I’ve learned a good lesson and am glad it didn’t cost me more.

I originally thought hard about making a purchase, but went ahead with it when I saw that it could be transacted through PayPal. I very much regret that decision. PayPal did not insist that the seller answer my specific question about the value of the goods, which determined, according to their own policy, whether they needed to be returned or not. They also backed down when, in direct conflict with their own return policies, insisted that I return the goods to China, even though they had been shipped from New Jersey.

When you transfer to a bank account, make sure that all details to your PayPal account match your bank account details. From what I am currently experiencing right now, It's been a month since I transfer my funds to my bank account, I think my name doesn't match to my bank account details that's why there was a problem. But, I don't expect that this will take a month or more. I've been sending emails to Paypal to just bring back my money back to my PayPal account and I will do the rest. Until now, I haven't received my money yet. Sucks you know, it's like, I am being scammed. How long am I going to wait?

I have had an account with PayPal since 2009. And, I have had an account with Etsy for the same amount of time. Recently I ordered about 4-6 items through Etsy where each was paid through PayPal. PayPal gave each shipper a the same shipping address that was not my home address but the address of Home Depot in a town near me. I checked both my default shipping addresses on both Etsy and PayPal and there was NO incorrect address. So I contacted Etsy and they said whatever address PayPal gives them for shipping for each item purchased is the address the seller uses to ship the items.

I had bought some Trump hair socks for Christmas gifts. I ordered 4 pairs. I received them a month later than advertised. These were Christmas gifts. I was shorted one pair...they sent me 3 pairs and one pair of striped socks. I needed 4 for matching gifts. After several attempts to resolve with the China company, they only offered to refund $5. If I wanted to order the missing pair it would be $18.99....that didn't sound fair to me...just send me the missing pair as the order clearly stated 4 pairs of Trump hair socks and I know you have them because you are still selling them on your website. I finally had to file a complaint with PayPal (buy protection they advertise)...they told me to send the socks back for a refund...now mind you another month has passed. I gave them as gifts, I can't send them back now...

Disputed a purchase that was never received, seller sent a fake tracking number to PayPal to an address in my zip code that wasn't mine and paypal accepted it as fact and denied my claim. I contacted the post office and they said the parcel from that tracking number was delivered but the address was someone elses.

I filed a despute stating the even after I told the seller to correct the address they were sending the item to, they went ahead and sent it to the incorrect address. PayPal said that they sent it to the right address and closed the case. I sent proof showing that the seller received confirmation the corrected address and would even give me a gift if I didn’t cancel the order. Nope they still charged my account. With so many better ways to send money; PAYPAL should be servicing their customers better. I have had an account for over 15 years with PayPal but after this I’m closing my account and will not accept anyone who uses it.

When I created my PayPal account I had a current account that I saved as preferred payment account. When I closed this account and changed to a different bank and updated the new bank in the Paypal website. This is updated in PayPal website. But still in PayPal backend system it has the old account and every transaction goes to fetch money from the old account. When I called PayPal customer center and explained. They mentioned that what I see in the PayPal website is not what is in their system and this is still pointing to the old bank account. This mean my old bank can file me as a defaulter and my credit score can be affected!! PayPal is bad compared to other payment providers int he market!!

Why is PayPal saying they accept American Express when in fact, they DON'T? When you click on Paypal, you can see the AMEX card, then you get the following message from Paypal: Card NOT accepted. This is misleading to customers.

For over 3 weeks I've been trying to withdraw money from my Paypal account. Customer service says it's their security system preventing me from withdrawing so I need to withdraw in tranches. $20, $50, $100 and so on. Essentially teaching the system that it's safe. According to Paypal they have "no override mechanism". For 3 days their system has not allowed me to transfer any to my bank account. They are holding my money (over 20k) and refusing to release. This is insanity!

Long story short, I purchased a wig from Lwigs. The company kept telling me they were going to ship a wig for a good week. I got tired of waiting and told them to just cancel the order and refund me my money. I didn't hear from Lwigs so I opened up a dispute with Pay pal. The seller decides to ship out the wig so they thought they could keep my 363$. A pay pal rep told me to refuse shipment and that's what I did. The wig has been returned to shipper with a date of February 28, 2020. Even though the wig is damn there back to the shipper, pay pal has told me that it has to show as " delivered" in the DHL system. This whole process of holding my money has gone on for almost a month. Pay pal representatives aren't helpful and they will give you the run around if you let them.

After two decades I am closing my account on this unreliable internet service. They are refusing to refund the money that they and I am victim of a scam "EMETYSHOP.COM". The PayPal users beware of unreliability of this service who is encouraging scammers to take away people's money. Please STOP using PAYPAL.

I purchased 5 tires online through PayPal, thinking I would be protected. The tires were not delivered. I contacted UPS and they confirmed the package associated with the tracking number was for parcel delivered by the post office not for tires. The merchant gave a fraudulent tracking number. I contacted PayPal with proof from ups that the tracking number was not associated with my purchases. They sided with the merchant because he supplied a tracking number even though they had proof that the number provided was wrong.

A Vanilla Gift card with $60 was added to my Paypal account with the intent of using the $ for an eBay purchase. $60 was removed by PayPal - I HAVE A PRINTED RECORD OF THE WITHDRAWAL w/ PAYPAL as vendor. Those funds HAVE NOT been made available to me. I have made multiple attempts to solve the problem. Jenn ** made a return call to me and acknowledged the issue, although she said she could not help me, but she could transfer to me to someone who could... I was disconnected and have no way to reach her as the number she called from goes back to the auto-system... I have made multiple calls and sent multiple messages... They continue to "transfer" me back to the automatic system...

I used Paypal to complete a transaction. The seller was shipping from the US. I did not realize this was a shell company and that the actual merchant was in China. There are numerous complaints about the product and the company on PayPal, Amazon and Ebay. I have filed a complaint with the FTC regarding the fraud. The product received is not the product advertised, it isn't even the product ON THE PACKAGING!!!!

If I could give them 0 stars, I would. My daughter sent me money that I then tried to transfer to my bank acct. It was over $2,000 that I needed for my rent. PayPal put limitations on my account with them, and I then had to submit documentation AGAIN relevant to me and my bank acct. After being on hold and getting no resolution to my request to lift limitation so I could transfer money, I requested (rather loudly) to speak with a supervisor. After being put on hold AGAIN for another five minutes, I was told I would be transferred to a supervisor. The phone range twice as if being transferred, then went dead. I called back, really angry and frustrated now, and the same thing happened. I handed phone to my daughter, and now she is waiting for a callback. There is absolutely no reason for this to be happening. I WILL NEVER USE PAYPAL AGAIN...EVER.

Paypal gives you a round-around when it comes to disputes and always favors the merchant. Because they would lose money if they agree with you. They have all these ways to help you with any issues with your purchase, but don't ever believe it. They always lie. Try calling them and you'll get nowhere. Their after sales support people don't even know how to answer or solve your problem. Paypal has shoddy business operations. THEY LIE. I believe that this company should not even be operating and the customers that got so much grief from using them should file a class suit against PAYPAL. I closed my account already which I should have done a long time ago. Using Paypal is a big, big mistake.

Beware, Paypal has locked my account, and I cannot access. Money in it has been frozen for two weeks. Customer service just keeps telling me 48 hours. Cannot log on to account to even see it, keep getting 'password needs to be reset'.

To start with: they ask more questions than a police detective investigating a crime. Despite one providing the correct email address and p/w: they keep on telling the customer that is wrong. The same applies when one answers the questions: wrong but, they are actually right. If one wishes to tfr $ that is credited in one's account: well, just trying to write the applicable amount (usually the lot as it is NOT clever to leave any credit with PayPal) - it is kind of impossible. PayPal is an American companY: hence if you decide to send them messages: long time to reply and, in many case by incompetent Customer Specialists (!).

I ordered 2 rugs. I say rugs, but perhaps bath mats would be a better description. I ended up filing a dispute. The first rug came and it was a knockoff design that had same name and design of a rug I wanted. I usually order from a legitimate website but they were out of stock. I send pictures and a description of real rug I ordered and knockoff. Goods got shipped from China, Surprise!! Texas address was on website. Long story short, they found for the seller. Never got a detailed reason why and they claim their decision is final. I have filed a complaint with a government organization and will continue to seek options. I have been with Paypal a while. The true mettle of a company really comes when there is a problem. I owe Paypal the money as a pay later purchase. I plan to go all the way that I can, because if no one stands up, we are all going to fall.

I returned a very expensive purchase today through the merchant. I used my PayPal account becuase it was an online purchase and I wanted to keep my personal information confidential. The only refund method for the merchant was a paypal refund. I was not familiar with the refund procedure with Paypal and so I called them. The first associate informed me that the refund would not be available for one billing cycle, 30 days. Which is unacceptable as the purchase was deducted directly from my bank account, the refund should have been directly deposited. Uncomfortable with the policy I returned to the merchant to void the transaction, same day as the refund. The merchant was more than helpful and willing to assist me however, paypal had already accepted the refund and the transaction couldn't be voided.

We had an employee embezzle $40,000 from our company. We want to restrict her access to our financial institutions like Paypal. We have access to the account email. However, Paypal refuses to shut down the account without the consent of the employee that embezzled money. The Customer Service supervisor was very infuriating and disrespectful. He refused to transfer me to a supervisor, refused to give me his last name so I could follow up with another supervisor, and refused to give me any follow up information that would lead to a resolution. He was very difficult to work with. He would only tell me his first name was Margux. He had no problem with the fact that an employee that had already embezzled money could still access the account. He kept repeating, "once we get her verbal authorization, we can close the account. We have no other options." Ridiculous!!!

PayPal is highjacking my money and releasing my funds. I have completed their security protocol 4 separate times, confirming my credit card number, answering the security questions, uploading a photo ID changing my password, adding my cell phone number. I still cannot transfer my funds to my bank account. I called 3 days ago. They said to wait for the security measures to update. That obviously didnt work. I called back and spoke to a supervisor named Byron in Phoenix ID **. I was on the phone with him for an hour and confirmed all of the security protocol yet again.

I made the mistake of ordering a steel pan drum off of Facebook in November for a Christmas present. The site appeared to be domestic company and they advertised receipt by Christmas. I ordered with PayPal so I felt assured that if it was fraud I could get a refund. Boy was I wrong about PayPal! I opened up a dispute with PayPal in December when my attempts with the merchant rendered the same generic response over and over. The email claims the item was shipped and directs me to download an app to track the package that is phishing software. Unfortunately further research into the company and the app they direct you made it very clear I had been ripped off by a company ripping a lot of US consumers off.

I have $498 In my PayPal. It's available funds. I tried to transfer And they said that is unavailable at this time. I tried to send it to a friend. And the same response. So then I call and talk to a Filipina Woman who said, "This is standard procedure. It's our automated security system. Your money will be on hold for at least 72 hours." They own PayPal eBay Ensign Mo among others but they're going to withhold fund $500 For security reasons. I'm insured by the FDIC for up to $100,000 as their Holdings are in Wells Fargo. I don't need their Automated security system. They are just greedy. And Their customer service is terrible. You'll never get anywhere talking to any of them. Get cash app and save yourself the trouble.

Recently ordered a package. 1 bike motor from Mates Club. Use PayPal to pay for it. PayPal Annie and company email had correct address. Package was shipped to the wrong address then I obtain proof that it was shipped to the wrong address from the post office and they still denied my claim refusing to reimburse me. I feel robbed and cheated. I am not a rich man and I can't allow anyone to take from me. I called several times, made reports, presented evidence both company having having the right email on my shipment order but the package was labeled wrong. I'm sitting to a totally opposite address. This is why I'm fighting this complaint against mates club and PayPal for denying my claim even after I provided proof that the package was sent to the wrong address.

I just opened a PayPal account and I started receiving charges to my account. It totaled almost 40.00 and I ended up over drawing my bank. I reached out to PayPal and disputed these fraudulent charges and they did NOTHING. So I guess it’s ok to just take money out of people account. I’ll NEVER use PayPal again!???

I paid for an order through PayPal on 2/11/2020. PayPal withdrew the $1,100 USD from my account through routing and account number on 2/12/2020. PayPal sent me 2 emails on 2/11. First one states they sent a request to transfer funds from my checking account and the 2nd sent much later in the day states they received my money and sent it to vendor. On 2/12 I checked my account and it reflected the $1,100 transfer to PayPal. On the morning of 2/13/2020 I received an email from PayPal stating they had tried to draft my account on the morning of 2/13 and here are insufficient funds.

In my experience, PayPal doesn't have fraud protection. Or, this business is taken advantage of so much through fraud that they're overwhelmed and have no way of realistically protecting their customers. You can dispute a charge through the resolution center, telling them that the activity is fraudulent, but you'll never hear an actual representative apologize for the inconvenience of having over six hundred dollars unexpectedly removed from your bank account.

I have utilized PayPal for the past several years and only recently did I have an issue which required their intervention. 2 months later and the issue has not been resolved. Terrible way to run a business. I am deleting my account.

Paypal places a hold on Money for new users. This seems perfectly fair right? Sure you hold my money until a day after the shipment arrives, ok. Also cool. Then when I go to transfer the money into my bank because duh I want to spend it... Nope Paypal places a second hold on the transfer. They say another 72 hours to review it after it's already been held for 2 weeks. Seriously? What is wrong with them? If I have already waited and the buyer has no dispute why hold the money further? I say it all adds up in interest for Paypal so having a policy where they can hold millions of dollar for days means more to paypal bottom line. This is obviously the reason. Nothing else is plausible.

I had problems logging into PayPal and could not reset my password. I noticed another name and another telephone number on the verify portion. I don’t recognize that person nor do I know that number. When using the 2 stage verification, I get the email but the telephone number is different. I called PayPal more than once to fix this obvious fraud. My name is Louis and the name on the account now is Hilda with same last name. PayPal could not verify me over the phone because I could not repeat the entire fraudulent telephone number. I cannot even close the account without the other person's verification. PayPal’s only fix is for me to use another email address and open an new account. That is not going to happen, especially with all the other options I have to move money around. Bye, Bye PayPal.

On the first screen, PayPal claims they will protect and aid in making sure you're not ripped off. I found that to be a lie. Their goal is to keep passing the buck and proclaiming it is your fault. My case was simple. I ordered something and didn’t get it. I contacted PayPal. They contacted the seller. Seller sent a tracking number, no other information. I waited. Site said item was delivered. I contacted the post office. They said the tracking number was addressed to someone else, not me. I contacted PayPal and told customer service and explained everything again. Next day I got an email from PayPal that my case was closed because item shows it was delivered. I am out 102 dollars to those idiots. I am still fighting PayPal for them to do what they promise they would do on their site. I would highly recommend you stay away from PayPal. They don’t honor what they say they do on their site.

I purchased what was supposed to two Daiwa BG4000 fishing reels advertised on Facebook. The price was quite good and I thought it was a new customer price to get online users. A month later I get a package with Chinese writing all over it. I opened the package to find two knock-off no name reels with 3000 painted on the spool. They were obviously cheap and certainly not the size of a BG4000. I notified PayPal immediately by phone (after a 22 minute wait) and opened a complaint. After 10 days I called and was told PayPal was waiting for more information from the seller. I asked what information and was told they din't know but if I would accept a 25% credit I would be able to keep the reels. I said, "No, I want my money back." They said to call back in 5 more days, which I did and was told I should not have been told to call back. The PayPal person said I could send the items back to China but that shipping was on me.

Bought a robovac. It turned out the product is defective. The company did not honor its return policy. They wanted me to pay for the return and some other fees that didn’t make sense. I contacted Paypal for help but they refused to help. Paypal claimed that the seller was trying to resolve the dispute. Needless to say, Paypal is useless. Might as well pay with your credit card, the credit card companies do much better to protect your purchases.

4 times I made orders to Rockauto and paid thru Paypal. Paypal sent them a mixed address of 2 I had stored on their site. One part address NY. One part address Myrtle Beach S.C. Rockauto receives back the package and gives me credit minus the shipping charge. It's paypal's fault in mixing addresses and they claim they dont pay for errors, I dropped them. Dont use.

I am trying to log into my PayPal account. This is a viscous circle of frustration. They send me a link to reset my password {which I've tried about a dozen times- no exaggeration), which then does not allow me to reset it because they say I owe them $56. They then forward my call to an "affiliate" (debt collector). After thinking I'm on hold with this company (WWW.ACIBILLPAY.COM) they tell me to go to the website and make my payment. I go to the website to see what it is and they want me to login. I have no idea what this site is, if it's actually legitimate. It asks for my login and Social Security number which I don't even need to explain why I won't supply. I am trying to login to my account to see what this charge could be but I am locked out and the circle begins again.

Filed a case with PayPal only to find employee makes decisions knowing nothing about the issue. Tried to contact Paypal, waited for total over 3 hours and wasted my time. Solar watch been altered because it was exposed to light????

So,some friends sent me money to PayPal account which I rarely use because I have Zelle for that. I'd forgotten my password, went to change it, but the verification would only allow me to continue by receiving a code to my phone. But guess what? They have wrong phone number, but can't correct that without logging in. First two I spoke with was nice, wanted to help me, said she could help. But her computer went down. Kicked her out of the system..So she assured me if we got disconnected she'd call back.

So you know how you have to provide your docs to receive money? And how it's supposed to take them 3 days to review it and contact you back? Well I submitted my docs last year and they still haven't done ANYTHING. I reached out to them a couple of weeks ago. Guess what? They didn't respond. Terrible company.

I bought a cell phone through Swappa and paid for it through Paypal. Part of my payment came off of my credit card attached to Paypal and the rest came from my Paypal balance. After receiving the phone that was advertised as BRAND NEW, it was discovered that the phone was not new, but was a very poorly done, refurbished phone and the battery swelled and pushed the screen off of the phone after 2 months of use. I tried to deal with the seller directly and they refused to help. Seller instructed me to take the phone for repair and gave me the names of local repair facilities to take it to.

I purchased an item from a company in California. First it took over 45 days before the item arrived. I started a PayPal dispute, because the item was purchased using Paypal. The tracking information provided didn't work and showed the item had been shipped. The seller responded to paypal saying that they were behind. Why the seller couldn't respond to me for 17 days, I don't know. When the item arrived 45 days later, it was not what I ordered. It was a cheap vaguely similar product to what they showed on their website. So I escalated my Paypal claim to "Not as described". The seller's first reponse was that they didn't send the wrong item. So I attached pictures of what they sold me compared to what I recieved.

PayPal is GARBAGE. LITERAL GARBAGE. I disputed a transaction thinking that paypal's buyer protection was in place for a reason so that I would be protected from scam. Company I bought from literally scammed me out of items that I bought with expedited shipping which cost me over 100+ dollars. They're denying my case due to merchant response. I literally spent countless hours on the phone with paypal and going back and forth on the chat to provide PROOF from DHL shipping company telling them that they never received any items from the seller to ship out to me. I never got my order and paypal of course sided with the seller still. :) WOW yay me for losing out on 100+ dollars. I WILL NEVER USE PAYPAL AGAIN. I WILL MAKE SURE TO CLOSE MY ACCOUNT. :) THANKS PAYPAL FOR BEING GARBAGE.

I was recently scammed and to keep it brief, PayPal did absolutely nothing. I opened a dispute thinking it’s an open and shut case. Come to find out, it was denied. What a joke. PayPal is complete trash. I hope they go under one day. Wishful thinking. :)

I had two bad experiences this Christmas time frame.

Paypal is garbage. They have an insurance policy in place for fraud (like any credit card does) but when fraud actually happens, they make you jump through INSANE numbers of hoops, like you're taking on a new part time job level of hoops. They ask you to file reports with the local police, the FBI, and the best part is they do it with some ** algorithm so there is literally not a single human who catches the situation early enough to say "oh, wow, ok yeah, open and shut". So you're dealing with a machine. Most likely, they are just wasting the end users' time in order to force them to give up, and accept being ripped off. USE A CREDIT CARD, ESPECIALLY IF YOUR PURCHASE IS FROM A SELLER YOU ARE UNSURE OF.

I’m not sure why anyone would use PayPal for an online transaction. If you ever have an issue with a merchant, they are extremely unhelpful. In my experience, using a credit card is much better if you ever have an issue with a merchant/transaction. I had a transaction which I cancelled immediately, received confirmation from the merchant that I cancelled the transaction. After filing a dispute and 2 appeals online, I just had to spend 25 minutes on hold to actually speak with a person from PayPal. Over 3 weeks have passed with no refund or resolution. How something this simple can be this complicated is mind boggling.

I have contacted Paypal about a fraudulent company. I bought steel shelves and they sent me small plastic rubbish. Paypal insisted I must return stuff back to them and submit proof and then only will Paypal refund me. Bought the shelves for $29. Cost to return $45. Value of plastic rubbish is $1. No logic. I have also contacted Paypal on numerous emails and submitted proof that company has also done this to numerous other people. Now Paypal refuses to refund me because I didn't submit proof of stuff that was returned. Paypal claims to protect us against fraudulent customers and failed to protect me. PAYPAL IS USELESS!!!!

I think that PayPal seriously sucks. They and cheat people. Playing PayPal games to earn real money is a total scam. I have played several of these games. You need to reach $100 to be able to cash out in real money. It's all a scam. I have reached that limit of $100 several times on different games and PayPal DOES NOT pay you any money. It's all one big scam. So don't waste your time on that. I have wasted many many days and months play these PayPal games reaching the limit to cash and nothing. I wasted a good amount of my time on this. What a waste of time. Why do they advertise this stuff when it's all a lie.

Wow! What can I say? Years ago I had opened a PayPal account that I NEVER used. Recently I opened a new PayPal account believing that I could use it to receive passive income payments. I NEVER USED THIS NEW PAYPAL ACCOUNT! I received the PayPal Cash Debit card and was informed to "activate" the card online. The system would not activate the card so I called.

When you get Scammed by a website you hope that Paypal will stand behind you and help you, Not the case. After all of the proof their response was: Items were delivered! So if you order a brand new Tesla and you get an old and used Kia how happy will you be?????

PayPal aligns themselves with questionable companies that scam their buyers. Paypal doesn’t stand up for their customers at all. Just don’t waste your time. They are a joke and unprofessional. Customer Service is rude and you wait forever to talk to anyone.

On 3 occasions I have had a credit balance on my account. All 3 times the credit has disappeared. I contacted PayPal and they can never answer what happened to my money. I can assure you, they stole it. I am closing my account. I will use American Express. If they are stealing the credit on my account, how much have they stolen from my bank accounts!!!

I've never had any issues with PayPal until today when a scammer buyer lied by filing a claim against my service I provided to this scammer client. He lied & claiming it's unauthorized transaction. PayPal immediately believed that scammer buyer & immediately closed his case in favor of him. Now PayPal reversed his payment & now PayPal wants me to put the $135 back into my PayPal account so this scammer can get his money back (for the service that he authorized & received).

Hello, After a very long shipping period I received the item and it is a fake item. The seller TUTUAVE advertised on Ring 2 video door bell but I got a Chinese made non-branded item. I am not able to open a the case as I get a screen saying I can't complain on this issue! I believe under PayPal buyer protection, I should receive help. My research is showing there a lot of customers received the same fake item from the same seller and this is scam. Maybe this is China's move to defeat us in the trade war. Moreover, we are not sure about the security of this device. By using this device, someone from China can know when we are at home or not and could sell the info to robbers. I also think this could be threat to National security, we don't know what these devices can spy on. We will need to stop such sellers from selling these devices that is threatening the people of the United States.

Transaction ID: ** Amount: $ 93.99 Date: JAN 03, 2020. It has been thirty days and seller will not respond and buyer has not received merchandise. I have cancelled this card with my bank. This clothsoutlet.com is a known fraud site and has many online testimonies against them. Yet, PayPal continues to be aligned with their scam for some reason. I have used PayPal for years because of a perceived protection that does not exist! Bank of America Visa had already investigated, cancelled this card and issued me a new card. I will terminate my PayPal account and I will post my dissatisfaction for all to read!!!

PayPal is a total ripoff. I've been given misleading information for my account for 3 days and on top of that they will not allow me to withdraw my money to my bank account. Every time I call I am getting different information and no seems to be able to help me with the issue of me not being able to withdraw my money to my bank account. Once my issue is resolved will not be using paypal for anything else and will be deactivating my account.

PayPal works when it works. But the minute you have a glitch: fraudulent charge, mystery fee, security issue, you are out of luck. If you have a fraudulent charge, go to your real bank to dispute it. Paypal won't even afford you the courtesy of a live human being to talk to. It's all impersonal and electronic, and a month later they'll deny your plea with no explanation. I should have gone to my real bank immediately. They were friendly, understanding, HUMAN, and helpful. Fraud refunded. Paypal? Worthless.

I have been using PayPal for my e-commerce business and personal payments. Recently, a charge showed up on my PayPal account that I have no knowledge of. I filed a dispute with PayPal to get more information about the seller and transaction using their chat platform. I got a boilerplate response denying my dispute with little or no details about the transaction. I waited for hours for a response last night and today I got a similar response, "Sorry for the delays. Someone will respond in a few hours." I will call them today to see if they will assist me.

They cannot protect you from scammers. I met a girl through another connection. She sent me money saying I have no way of cashing it so if I could give her the cash. I deposited the money she sent into my bank account and gave her the money in cash. Over few weeks, she did a chargeback with PayPal saying she did not receive the merchandise for the money she sent me. PayPal now has a negative balance in my account of over $700. This amount I had already paid her as cash. I have explained to PayPal that this is an open way for people to commit fraud or scam, they need to close this loophole. They are not understanding or cannot protect their customer from such a scam/fraud. I have nothing to do with PayPal anymore as this may happen again with someone else I do money transactions with. Please stay away from this company, they need to die as a business as they do not protect their customers from fraud/scams.

I have had multiples disputes about unauthorized transactions at PayPal. The GED graduates at PayPal making dispute decisions make them quickly with their low IQ/experience and the Paypal site does not allow appeals. We need a strong competitor to destroy Paypal.

I have watched PayPal change greatly. They use to have good support but now it is just a rep behind a screen throwing canned responses. They do nothing. If there is a system error, they blame the customer and do nothing to resolve the issues. Customer service does not care nor do they try to. Paypal credit I have watched misappropriate payments despite the payment management selections chosen. I do not feel that my money is safe with PayPal anymore. I'm pulling out of the nightmare.

PayPal really sucks. Every time I tried to call customer services I will be put on hold for a long time and now, for 3 weeks I can't access their website so I can't log in to my account which is frustrating as I get paid through paypal. I called my internet provider thinking that the may be on their end, but my internet provider told me that there is no issue on their end and the issue is with paypal that paypal blocked my server so I won't be able to communicate with them to make a complaint about their services. Almost every week I'm having issues with paypal and now they simply blocked me. If I can rate this to 0 I will.

I ordered 3 electric guitars for $285 from a Chinese manufacturer and paid through PayPal. I received a tracking number for the shipping of the guitars. I received a child's toy bracelet worth about 10 cents under the tracking number of the 3 guitars. I filed a complaint with PayPal, hoping to be reimbursed the $285, but received a notice that my complaint was denied, saying that my tracking order had been delivered. PayPal's scam is worse than the advertiser's scam!

1) Customer service in South East Asia and from Singapore was redirected to Philippines. Service and customer experience and expertise from Philippines call centre is one of the worst. Poor resolution and could not resolve issue even after escalating to their supervisor. And also totally unreasonable and absurd and does not know Singapore banking system.

I believed PayPal to be a trustworthy service until I had an issue with an item purchased from an online site Canvasinhouse.com. The item purchased was misrepresented on the website and when received was nothing like the online images depicting it. I opened a dispute to which the seller responded. I had to provide images and a short description of why the item purchased was misrepresented and how it differed from the item received.

I recently experienced someone who hacked my Uber account and charge me with multiple trips (6 trips ) that I don't know any thing about. I was linking my account on Uber with PayPal account to settle payment so as soon as I found a transaction on the paypal I called to dispute the transactions and stop the payments. I also contacted Uber and the credit card company which was linked with the account. Next day I received a nice 6 emails from paypal telling me that all the cases that I disputed were denied.

If your purchase is not covered under their 'buyer's protection' rules, you can get scammed all you like and you will maybe get a reply and never get your money back. Yes, it is convenient to buy things in a click, but most things on reputable sites can be bought with credit card. If you're buying something from someone, just do it locally and use cash, because the convenience is not worth the risk of losing hundreds of dollars when anything can be done to stop it. Like blocking the scammer's account, reversing the payment to return the money, or at least warning the public about them. They charge fees on most transactions, but there is little to be gained in return but irritation and debt.

My issue was solved thanks to PayPal’s Facebook support team! Thanks Rich and Jon!

Prior to Christmas I made a number of online purchases and paid for the through PayPal. Three of the purchases were not received in time for them to be useful to me. I attempted to cancel the orders with the merchant and with PayPal. In mid-January two of the orders arrived, one arrived damaged, and in spite of my protests that I no longer needed or wanted the merchandise PayPal denied my claim and closed it. Once they close a claim there is no appeal, it is final. On the third claim I still have not received the merchandise I ordered on 12-14-19. I have asked the merchant and PayPal to cancel the order. PayPal's response to me is that the merchant will now have until February 5 to respond. Had I used Visa, MasterCard or American Express for these purchases there would have been no issue in cancelling them and receiving a credit.

Don’t use PayPal if you don’t want your money stole, they play with your money like a baby with a toy, They do what they want, they just hold my money 180 days, money that I worked hard selling in eBay, also waiting 21 days between every single one purchase, after almost a month waiting for my money, what’s the surprise? My account is banned, and I can take my money, thanks PayPal, this month I can’t pay rent. ** all.

PayPal is the WORST online experiences I have ever had. Signed up to Canadian PayPal and tried to link my US$ account within RBC to it so I could pay another PayPal holder in US dollars. CAN NOT BE DONE!!!! But had to go through absolute hell with four separate calls to NON-ENGLISH-SPEAKING PayPal agents to find this out. Went to some online forums to see if anyone else had the same problems and after reading about others’ nightmare dealings with PayPal I have no idea how this company stays in business. HORRIBLE!!!!

PayPal is very excellent at debiting my credit card account. Major difference when I try to transfer balance from my PayPal account to my bank. Have tried three times over 3 days to transfer a small $24.00 balance into my bank checking account. Aside from very cumbersome and slow process in navigating the PayPal site the site gives me a message that transfer can't be made at this time. Now I am faced with what will be a joke of a process in dealing with them over the phone.

I was so surprised to read so many bad reviews everywhere about Pay Pal! Honestly, for some reason, I always thought they are pretty cool. This month was really crappy, because I made a purchase in a scam web store twice! I filed in two disputes which turned by myself really quickly to the claims. First seller didn't want to reimburse the full price (I bought a dress for 51$ with shipping and they want to return only 17$ after I will ship them an item). After I said no to this, they didn't want to give their return address in English. The other seller was especially ridiculous. They put lots of items on their website and after you purchase it, you'll never get an e-mail notification, tracking number or anything. Literally you are just sending someone money on their PayPal buying fake stuff. Both of this purchases where reimbursed for me with Pay Pal in full amount. Yes, I called 3 times to them and the last operator whom I talked with solved that in 1 day, after I was waiting almost 3 weeks. So, I am here to write that help is possible. And I've heard: "We are doing that to appreciate you are a Pay Pal client, ma'am." Thank you!

It all started with a cancelled payment and ended with a closed account. I sent payment to a friend but canceled it literally an hour later. And sent the money to another friend. Two days later the money from the 1st friend was taken from my account (no big deal) but the 2nd payment was sent as an echeck and also taken from my bank account. I spent hours going through the resolution center with no help so I called Paypal, 5 days straight an hour or more on each call with no answer until the 5th day. I went through 4 reps and had to get verified EACH TIME!!! Still I did not get upset or cause a fuss.

Paypal credited a buyer even though I won the eBay dispute. Paypal credited the buyer $10 even though the buyer kept the item AND only paid $6.99 for the item. Tried contacting Paypal several times. In total, I waited 5 hours, and talked to a couple customer service reps, and they said my money would be refunded, however; the dispute center doesn't read and just ignored my appeal. I will NEVER USE PAYPAL again. I've been a member since 2000. I am so glad there are other payment ways now.

I opened a PayPal account to make an online purchase 2 days ago. PayPal being a money transferring service and safe online purchase company I thought, "What could go wrong?" Well EVERYTHING! PayPal will not allow new account members to make online purchases due to security reasons. I was told that since I have no history of using PayPal ever in my life I will not be able to use PayPal for online purchases. How can a money transferring service not even give you an opportunity once!? PayPal customer service even had the nerve to tell me they would "MAKE MONEY" off my purchase but have no way to reverse the denial. PayPal lost money and PayPal lost the merchant money as well by not approving my online purchase.

Been using eBay for over 20 years, put my money on hold for no reason from my sales. Wants you to ship items without the payment in hopes they will eventually release your money when they feel like it. What kind of nonsense is that? PayPal thinks their customers are criminals.

I have had a PayPal account for almost 15 years. But I learned an expensive lesson. My brother and I both purchased, separately, tool sets from a seller. The seller had a website with very good descriptions of what we were buying. When I saw the "PAYPAL' logo, I made a bad assumption that PayPal wouldn't put their service on bad businesses. Instead of tools I was sent a pair of cheap sunglasses. My mistake was thinking PayPal is as good as a credit card from a "Bank". It is NOT. My brothers bank already had the company listed as a scam and replaced his money immediately.

Trying to use PayPal but a code sent via text is required to proceed. I am out of the country and do not have access to my US number so that is not an option. Sending a code via email is non existent. The office is closed so calling is also not an option. Messaging PayPal via the app is not working. Cannot find an email address for PayPal either. Very frustrating!! Customer service is where?

I have always encouraged to buy anything when I see PayPal logo on the payment methods but it turned to be a joke and there is nothing called buyer protection. Do not ever believe that lie. Be careful Facebook ads, China and PayPal are big scammers and they tend to invade the Australian market by their lies, dishonesty and fake products. To all Australians keep away from PayPal as much as you can.

I have used Paypal for many years for purchasing goods over the web. I had a complaint against Glencara Irish Jewelry, Galway who never sent me the goods I ordered (many hundreds of people have suffered the same!!). I ordered jewelry in November 2019 for my family for Christmas and when it did not arrive and I was getting the run around from Glencara I had to buy more jewelry to replace it. Everything was purchased through Paypal. I contacted Paypal on 30th December 2019 and they upheld my complaint. Within a couple of days my money had been refunded in full and transferred to my bank account. I cannot speak more highly of Paypal I have always had a good experience with them. Thank you so much Paypal.

I have no information on what I am paying for. I need to know!! I have repeatedly asked what I am paying PayPal.. What are you charging me for. This is ridiculous and I just must know. Come on. Be fair. This is My money.

PayPal!!!! PayPal!!!! What a joke!!! I sell a few items on eBay. I have done for about 8 years, nothing major. However I have 100 percent positive feedback. Never had a dispute, never had any negative or even neutral feedback, so effectively reliable.... But pay Pal, what an absolute joke of a company. They more often than not put my payments on hold. Coming up with the excuse that this particular sale falls under unusual and suspicious behaviour!!!! This leaves me having to fund the postage out of my own pocket until they release the funds. I mean suspicious or unusual! WHAT ARE THEY ON ABOUT???

I been using PayPal to buy online since 2005, now for some reason my account as been limited. I contacted customer care and had a very bad experience with them, even after several attempt they won't provide any specific reason, just said Paypal can lock account whenever they want.

I purchased a gas grill at Home Depot using PayPal for $444.40. I also purchased (at the same time) an assembly fee of $117.99. The total amount I purchased at Home Depot (via PayPal) was $562.39. When it arrived, the grill was damaged, so I returned the grill to my local Home Depot. Home Depot almost immediately refunded the $117.99 assembly fee but never refunded the $444.40 for the grill. I let PayPal know I was disputing the full amount of the grill ($444.40) since it was never refunded and provided them with a copy of the refund receipt.

Keep my money for 6 months, make interest from my money. And I was with zero on my pocket, I sold like 9k on Ebay and they freeze my account, provide all the document they ask for and still was not good for them, look like they like to use people money for get interest for them.

I tried to pay for purchase on eBay. Error cam out "this method of payment is not available, try another method of payment." I used different card, and different card and bank account but message was same. Thinking it temporary and tried again second day for the same. Tried to contact PayPal on phone. It's joke, just a machine with menus going back and forth. Tried to "send message" it's even bigger joke, it is just couple of pre-written scripts. Told me to use different payment method and that's all- no way to send any message to anybody. All Ebay and PayPal monitor all online activity. Paypal never tried to contact me for the problem that I was having. I generated 6 digits code several times for phone calling, nobody took notice why I was doing again and again. Finally Ebay customer service gave me Paypal phone number too. Finally I was able to reach Paypal to discover the fact problem was at receiver (seller's) end and not mine.

Paypal appear to know nothing about UK company law. They "review" customer accounts for no apparent reason and then think companies have first and last names like individuals. There is no simple email address to write to Paypal; they expect you to telephone them and then speak to someone who knows nothing about company law and treat companies in the same way as private individuals. I only hope they are regulated by the Financial Services Ombudsman in the UK.

Freeze up funds for up to 72 hours for no reason. Surprise fees. Horrible customer service. I've spent literally days entire days on the phone getting transferred back and forth repeating same steps over and over and over. The most frustrating experience by far.

To ask us to change the name on the account after 14 years of trading with you seems really totally unnecessary. No Directors of the Limited Company have changed, no company name or address change. The company has traded for over 20 years with no changes whatsoever. However we thought we would send the required information, jump through the necessary hoops and get this over and done with, IE copy of driving license, Credit Card statement with my name on for proof of address plus a request for the name change on company headed paper with VAT and our registration number on. But after speaking to three people on customer services and two of them promised to express this through with the back office we are still no further as when I log on to my Paypal account I still can't use it as they STILL WANT PROOF OF ADDRESS AND PHOTO ID. Paypal works when they leave it alone. 'Why try and fix something if it aint broke'?

When buying goods on Ebay, you get a new 6% higher price when paying with PayPal with your local currency.... And paypal is pretty much always the only paying option.... Customer service usually reply within 24 hours.

It is unfortunate that no government agency is monitoring this fraudulent company. If you are a seller and are thinking about accepting Paypal BEWARE. Paypal will destroy your business. Be prepared for funds being placed on hold for absolutely no reason, delayed funds for absolutely no reason, losing almost every single chargeback no matter what info you provide to them as a seller, and so so on. Their "seller protection" is a complete joke. As a seller DO NOT trust them. They will NEVER back you up. I have been working with Paypal for 15 years and not a single year went by without these thieves giving us some problem or another. BEWARE.

I tried to transfer my money to the bank account that I recently opened but PayPal is not allowing this transaction. They said security system is not allowing this. I spoke with several supervisors but they are refusing to provide any information such as when can I access the money or provide any documentation in writing with the reasons for the hold. Seems like that's the way for them to use people's money they steal to invest it somewhere. If it is security verification why they can't provide a document to outline the reason of the hold? Stay away. Do not let PayPal use your money.

PayPal literally stole $4,822.40 from my account because I used my eBay ID Billionaire Mystery Box as my name for my PayPal account and I could not verify that my name was Billionaire Mystery Box. Because of this they said I breached their policy and I will never get my funds back. Any pro bono attorneys want to help me out for a piece of the $4,822.40?

I have had PayPal account since 2015. When I changed my cellphone number and tried to update the new information on my account, I kept getting an error. I contacted the customer and got a generic response not addressing the issue. I sold 3 books on eBay and PayPal kept placing limitations on my account asking for evidence of shipping, etc. which I did. Now they've placed a permanent limitation on my account. I emailed them to ask why and as usual, a generic non-specific response including that it's their right to do so. In short, I have absolutely no idea why my account was disabled. The worst customer care experience ever! The worst company I've ever dealt with! I will never recommend this company to anybody else. Instead, I will gladly narrate this experience to them.

I received a refund in October for merchandise I had returned. I have provided documentation of the transfer of funds to PayPal. Although PayPal acknowledges that the "funds are in their system", they have refused to transfer the payment to me!

For many years I have used PayPal service and did not have a problem until I requested the help of customer service to solve limitation they have put on my account for no explained reasons. First, it takes long time to get in contact with them, second, already tried many days to solve my problem and nothing is happening. Third, their online resolution center is not efficient to help out. I don’t understand what happened with this institution

I had a transfer to my account that should have been an instant transfer. They said for security reasons they are placing a 72 hour hold on the transfer, if I had known that this would have happened and it would have taken a total 72 hours to get my money I would have used Western Union or Money Gram and just pay for it. The money was to pay for my vehicle repair because it's not running and I missed 2 extra days of work because of this. I called Paypal and their customer service was as robotic in answering my questions as possible. The lady did not answer my question as to why there's a hold, she was reading from a script and that she couldn't expedite the transfer or do anything to help the transfer. I waited for paypal to get my repair paid, all while I told the mechanic I'll be right back with payment. I'm so disgusted by this company and I hope you go under!

I created an account 3 weeks ago. Apparently Paypal didn't trust my account, even after linking it to my bank account, it got limited. Since then I've tried to remove this limit, sending every piece of proof they asked for, even my passport to no avail. Most of the time I was answered with an automatic message asking again for the same documents again and again. Today they completely disabled my account without any answer on their part. My money is now locked there and since they do not answer me I have to wait to reclaim it. I would advise to stay far away from Paypal.

Paypal offer no protection for your purchases, despite claiming to do so. I made a purchase through Facebook and paid for it from my Paypal account. When the item arrived it was nothing like that advertised. The seller refused the return so I contacted Paypal who asked me to send photos and they approved the claim, subject to me returning the item to China at a cost of £13.50. Paypal said I would be refunded upon receipt of the item by the seller and I submitted the tracking information and photos of the parcel to Paypal as instructed.

PAYPAL has always been my online payment method of choice until recently I noticed they have no support for buyers. They rule in favor of sellers and could really care less if you are supported. On Nov 11 I purchased from an online company called Hyping. The purchase was for $111.70 for 3 items. After a month of no communication and no item I reached out to the company. I finally received a tracking number and received my delivery on 12/22. When I opened the package there were only 2 of the 3 items I purchased. Upon further investigation of the items 1 of the 2 items was supposed to be a Men's XXL and at best it was a Child's large.

Just had an horrible experience with PayPal: my tenant paid her rent through PayPal but PayPal does not release the funds under the pretense that the tenant use the business option and although her funds are cleared they made me verify my ID, took me through a series of contradicting and confusing steps and a week later I still haven’t got the money. My advice. Use Venmo, Zelle, check, anything is better... I had not used PayPal for a while and I realized that they are now very archaic especially if you get amounts over $500. Am appalled by their lack total of transparency combined with poorly training of their reps. Stay away from them. Don’t make my mistake!!!

A friend I have worked with for more than ten years asked me to work with her on a proofreading job. She paid me and PayPal made me wait for more than three weeks so I could transfer the money to my bank account. After a few more weeks, PayPal sent me an email saying that my friend had opened a case against me because she didn't recognize the charge in her card. I talked to her and she had no idea what this was about. I called PayPal and they said I do owe this money and my friend's bank was doing this. Also not true.

There are plenty of people around including myself from around the world who experienced PayPal account limitation. That means you can't withdraw your own money for no apparent reason! They request documents you sent them previously and you waiting over and over until they decide to unlock your account. Many people have to wait for 180 days or so!!!! BE AWARE!

Attention all small business owners! BEWARE of PAYPAL! PayPal has implemented a “new policy” that they are keeping ALL processing fees if you have to void or refund a transaction. This is extremely detrimental to merchants, especially small businesses. PayPal allows you to transfer money to friends and family which is not subject to fees. I had someone accidentally click goods and services (this was not a good nor a service), I reversed it almost immediately, and PayPal kept more than $200 in fees. I called December 12th and 20th and spoke to agents both times; no one got back to me. Today (January 9th, 2020) I called (again) and spoke directly to a supervisor. She told me it is their policy and under no circumstances will they return any fees.

I have been using PayPal for many years now and always trusted them and had good experiences with customer service on the rare occasion a false charge or scam was made. Today I cancelled all my paypal subscriptions and am closing my account. 3 months ago I switched banking institutions and over time moved all auto payments to the new bank. YouTube Tv was being billed to Paypal and I switched my Paypal online purchase options to a Credit card and put in my new bank account info as well. I also went to YouTube TV settings and changed the payment method to the AMEX card. The old bank account was still used by Paypal the following month so I went into the app to try to delete it. Paypal would not let me delete because "payments were pending".

If you purchase from companies that use Paypal you expect these companies to be legitimate, that PayPal would have done a little background to make sure they a legit. So made 3 orders and used Paypal so I would have some protection from scammers but when I waited for my product never came so I wanted a refund. The company's website was taken down. No way to contact directly so they contacted paypal. They said they would look into it. While I was waiting that said I had to wait for two weeks.

I ordered an item from Flipped.store and paid them through PayPal. Contacted Paypal that vendor did bait and switch and will not refund package. Paypal informed me to ship back to vendor in China and provide them info of shipment and they will refund me. I also provided them info that vendor shut down site and other sites complaining on same issue with vendor. After shipping and providing Paypal all the documentation on the shipment. they closed the case after 20 days in favor or the scam site Flipped.store. I was never refunded on the cost of the gimbal and out $35.00 USD. I will be canceling my paypal account and think I get better response from my credit card company. Beware of PayPal and their Scammer friends.

As a Director of Customer Service in the luxury fashion industry for over 55 yrs I know a thing or two about excellent vs the bottom of a sewer tank when it comes to customer service. I spent over 9 hrs over the course of 3 days on the phone with their brainless customer service dept to simply add a new cc to my account that I have had for decades with Pay Pal. I am NOT asking for money I just want to add a new CC to my account. My bank confirmed all my info is accurate, I have been living at the same address since 1961, I have used my new cc for over 2 weeks multiple times, have added it to over 3 dozen sites I do business with - no issues what-so-ever.

I was told to provide a tracking number for services rendered. They will not release my monies to my account!!!!! This is not for something I sold and had to ship an item. It was for services rendered. Why would there be a hold on the money owed to me. This is after they charged me 5 dollars for using them!!! I also work in a call center and see almost weekly where PayPal is hacked and customers calling us because they say PayPal will not help them! I will NEVER use them again. Also while at my work I will strongly urge the customers not to use PayPal when placing an order. My client can send over funds to PayPal and they not get processed back to the customers until 30 days later!!!

I paid for an account on a website, I didn't get acces to that account and they don't want to give me back the money. They told me first that I need to wait for 6 days and during this time to write a message to the seller. I did that and of course I haven't received any answer from that person so I went back to Paypal and I didn't had any succes in tying to contact them, they gave me some fake steps to follow. I WILL FOLLOW A POLICE REPORT IN THE COMING DAYS.

From the past years PayPal got worst and worst!!! They're no protection for eBay seller!! And I'm a 100% ebay seller with over 500 transaction. Every time if buyer purchased something and after received they do a dispute from paypal it will always favor for the buyer ever though is so obvious buyer is lying!!!

I recently purchased 3 dresses on-line and received an awful turtleneck and an ugly pair of shoes that smelled like a dead animal had sat on them for weeks. I would post a picture of the hideous items but this website capability doesn’t allow it (or at least I can’t figure out how to). I called the customer service and they filed a “dispute.”

I thought Paypal was a stand up company. Boy was I wrong. Paypal sent me an alert concerning a suspicious payment by text message, I denied the payment and went to sleep, when I woke the next morning the same request was again on my phone, I again denied it. Shortly after I had my morning coffee I signed on and found $1,100.00 was paid to someone I never heard of. The same someone I denied payment to twice. Now Paypal has twice refused my claim and the only advice they offer is to contact the FBI, they are not taking responsibility for making the payment that I twice denied. If you have an option don't use Paypal.

I recently tried to complete some purchases online using my PayPal Cash Balance. PayPal pick and chose what they as a company felt they should pay for, did NOT pay for the other items, or even NOTIFY ME that they had not paid for these items with MY money. I have PayPal credit as well, and one of the payments I was making was to pay off my PayPal Credit balance. They had no problems taking my money to pay themselves, but refuse to release my funds even though the buyer has received the item AND paid for it!

This was to claim postage of £21.00 postage due to the item being damaged on receipt from an eBay seller. 6 Jan 2020. Unbelievable that despite submission in proof of ; 1. Photograph of Box with return address on. 2. Photo of screenshot of tracking with signature of receipt. 3. Photo of proof of postage at a post office. "We have carefully reviewed your return shipping cost refund request and though your claim has NOT met the minimum requirements we have elected to approve your claim on an exception basis." £15 cap on postage refunded. We met all of their requests. What is there that we missed?

I started to use PayPal a month ago because I wanted to use them to get paid from customers that like to use their cards instead of making checks with cash or checks. The first customer paid me $800 via PayPal and a month after I haven’t seen my money and every time I try to talk to them they put me on hold for hours and never come back to me, if I do it via text or chatting they say that the system can’t do anything and that I will need to wait a month. I talked to my customer to see if we can get the money back but that’s also impossible because they already got the money and don’t want to give it back. IF YOU'RE LOOKING FOR A WAY TO DO BUSINESS STAY AWAY FROM PAYPAL. I’ve been in business for over $20 years and this is the worse company I ever dealt with. Bad customer service and very fishy. PAYPAL STINKS????

Received an email invoice from PayPal for movie tickets I did not buy, for a theater in a state I do not live in (the theater was solidly East Coast; I live on the West Coast). Called to report within 3 hours that it was an unauthorized charge to their automated line. Not human, but whatever, I guess it was fine. Followed the transaction trail back to the movie ticket vendor based on charge information; guess my account at the merchant got hacked and someone used it to buy tickets for themselves and a date for an East Coast movie theater. Started a message with the vendor to see what I could do about the charge; they will either credit my account for the amount, or refund less a cancellation fee.

Paypal is a company which always sides with customers and never with companies or vendors! Clients can be lying and completely dishonest but they will still side with them! If you are a business owner, do yourself a favor and DO NOT ACCEPT PAYPAL PAYMENTS. Your sales will not decrease because of that! We have 4 websites and we removed Paypal about 6 months ago now and we ended the year with a 31% increase without ever feeling an issue with that or getting an email from a client asking for Paypal!

I just spoke to PayPal today about my credit account which shows a credit line of $2069.00 with a balance of $254 and change. Which I just made a payment of $100 today. However my available credit is showing $0. When I called PayPal I was told my account has been closed since 2017 without any notice to me or whatsoever. Meanwhile I have had access to the account all this while up to date. I asked to speak to a supervisor and stood on the line for 40 minutes without being attended to. I hanged up and called again only to be told by the second agent that it's going to be a long hold to talk to a supervisor and that the best they can do is to send me an account closure letter since the previous bank before Synchrony Bank didn't send me one. If you have a credit account with PayPal be forewarned. Even a company operating in the jungle will not treat a customer like this. This company has no respect for its customers.

I have used PayPal only three times and will never use it again. Lost package and no assist from the PayPal company. Ordered a item for my husband and three weeks later, no item and can't seem to have my monies returned. No assist to contact company. Be aware.

I have been a PayPal customer for 7 years, starting when I was an active seller/buyer on eBay. However, over the last couple of years, I moved to use the service regularly once a month, for a parking garage, and randomly purchased items on eBay. Two months ago I sold an item through Facebook Marketplace. I met the buyer, exchanged the item and she paid through PayPal. One month later I received notice from PayPal that the buyer disputed the transaction and had not authorized it. PayPal then removed the funds from my account and said I had no recourse because this was not covered under seller protection. I'm furious with PayPal and the buyer for complete fraud. I cancelled my account and opened a new one with Zelle, through my bank. I expect and hope PayPal is squeezed out by this form of payment back by Chase Bank. Completely dishonest from all points of view.

PayPal can not be trusted. I purchased through PayPal October and received my item about four weeks later from China. The item sent was not the item ordered. I immediately reported it to PayPal knowing it was complete deception from the company. I was given information from PayPal on how to return item. I took pictures of package tracking numbers as instructed by PayPal. PayPal had me jump through so many hoops and pay for return postage. I sent the tracking numbers to PayPal. Initially PayPal denied the claim claiming tracking numbers didn’t track. When I received an email from the company that I purchased the item from verifying receiving item and only offered half of my money back, I sent that to PayPal. PayPal then changed the denial reason to no proof item was not as described. I will no longer use PayPal starting 2020 after all these years thinking it was safe, it isn’t.

I recently had my 60th birthday and a friend sent me $700 for my birthday through Paypal on 12/20/2019. I didn't realize until 2 or 3 days later that the funds were classified as a good sales/transfer and that PayPal had taken fees out of the $700. I contacted PayPal to get these funds classified properly as a friends/family transfer, but the customer service representative said they couldn't reclassified the sale or return fees. That my only option would be to return the full $700 transfer and have my friend resend it. But also, in doing this it would still show an additional $700 added to my transaction balance for tax purposes and the original transfer would still remain on my Paypal account as a good/sales transfer.

I ordered an item online and was sent two additional items I did not order and was charged for them. Paypal was so unhelpful with trying to return the items and be reimbursed. They were actually so frustrating I wanted to scream. The phone reps are not experienced and have no customer service skills whatsoever. I might as well have been talking to a robot. Won't use paypal ever again.

I was interested in a product online, then proceed to purchase utilizing PayPal for my Payment. When I entered the Paypal Screen, the Price $$$ didn't match with the Seller's Website; therefore, I backed out of the Transaction. $245 pulled from my Account without AUTHORIZATION! You do the math = your choice in purchase/payment decisions of your own; however, I've made up my mind for future purchase payments. PAYPAL CLOSED THIS DISPUTE CASE WITHOUT CREDITING MY ACCOUNT.

This site is not to be trusted, it is not 100% sure the items is Authentic. I purchased a pair of Yeezy's from this site. I was told they were Authentic and I would be protected by Paypal if there were a problem, after I bought a pair of Yeezy's I took them and had them Authenticated. The shoe came back fake I reported back to Kixify as well as the seller. The seller immediately stop responding. Kixify asked me to send them proof the shoes were fake. I did so, after there investigation they removed the seller from the site. This is the down fall. this happened 11/19/19 as of today I have not received any of my money back from Paypal. I have had to contact Paypal at lease four times, the last two times I was told they would send me an email with the return address in order for me to return the shoes back to the seller, both times I never received an email.

Sold items on eBay. Not only does ebay take a percentage of the item's selling price and the shipping that you pay to send the item, then PayPal holds your cash. When you try to link your bank (I tried 3 of them) to withdraw this money, it tells you paypal ran into an internal error and the link failed, try again later. When this link never occurs, they charge you to send you a paper check through the mail. THIS TAKES ABOUT 2 WEEKS TO RECEIVE. Another scam.

I paid for services that I was unhappy about and requested a partial refund, I was denied by PayPal, Be careful purchasing with paypal. They seem legit but they're really **. I provided information and had evidence that the service I paid for was trash but they never asked for proof. Paypal is raggedy and very unfair. Always inconveniencing people.The worse experience. Dont USE PAYPAL. They suck!

I’m an entrepreneur who just started a new venture about a week before July 3rd, 2019. I was successful pretty quickly, with donations from friends, and a few sales, totaling a little over $550 in my PayPal within a week's time. I didn’t remove or transfer any of my money out after making it because I was working on saving for a car and I trusted PayPal to take care of my earnings, which turned out to be a huge mistake on my part. On July 3rd, 2019, I went to my PayPal to transfer a part of my earnings to my bank account and was greeted with a notification telling me that my money was on hold, and my account was limited. I immediately contacted PayPal customer service and was told my account was limited due to a misuse of the terms of service I’d agreed to when opening the account, and that they were authorized to hold my money for 180 days to protect them against any disputes or chargebacks.

I purchased a stainless steel shelf. I received a cheap plastic bin. In order to get refund I have to ship item back to China with tracking. Very expensive. PayPal knows this company intentionally scammed but won’t stand up to them and make them send a return shipping label. I have spoken to other friends and they have had issues receiving refunds also. No more PayPal. Get better protection from credit card company.

I have an Airbnb I listed PayPal as my payout method for my Airbnb. Airbnb sent me a deposit of $1552 and PayPal received it and confirmed that they received it. They are claiming that they cannot verify my information yet they verified my bank and put $.11 in there and 9 cents in my bank account. They did not send the $1552. so I had them to reverse the money back to Airbnb. They They claim that they sent the money back to Airbnb on December 27. Airbnb does not have the money from them and they are giving me the runaround. They are giving me the runaround and still have not paid me my money. Every time that I’ve deposit they hold my money and don’t want to release it to me.

I don’t understand how an organized company like Paypal allows scammers such as Zarawn.com to use your service to rip off people. This company is a blatant fraud. And it seems Paypal is working on behalf of them instead protecting the consumer. I was naïve when I ordered from this company Zarawn, who was supposed to be a company in the United States, given that their address if 3347 Sugarfoot Lane in Lafayette, Indiana. How in the hell am I dealing with Guangbo ** from China?? I basically paid $52.39 for a set of tools instead I wait a month and am sent a pair of counterfeit sunglasses made of cheap plastic. Customer service at PayPal seems to be working for this fraudster. I am not happy that I have to deal with a Chinese thief. Then want us to send the counterfeit crap back which will cost more money. This guy is a damn thief. And Zarawn.com still has the Paypal as a method of payment {method to rip off}.

Ended up buying a phone case from www.casesproof.com. After a month a small package came in from China... After opening the package, there was no iPhone 11 case, only a FIDGET SPINNER! Ended up being a scam website with fake email, customer support, and phone number. I immediately told PayPal and asked to get my money back. They then told me they can only give back $25 instead of my $54.59! I told them that isn’t right. Their response was that I can get a full refund if I send back the iPhone case to the seller. Which is IMPOSSIBLE because the seller sent me the wrong product. Along with that, the address the seller gave was now in Sweden (a fake address). PayPal is a terrible company that doesn’t uphold to their return policy.

Hello everyone. Before thinking of using PayPal to sell one of your items (even worse if it is a digital product, like art) you MUST know that they will HOLD your money even after you delivered product and confirmed its delivery (some complain about holding their money for more than 21 days!!!). This could also help SCAMMERS (you delivered the product - being a virtual item, so you won't be able to make "proof of delivery"). In the meantime, the buyer (scammer) will ask for a refund to Paypal, you will LOSE your money and your SOLD product!!! I will never use this company again. AVOID THEM IF POSSIBLE!

It has been a nightmare trying to transfer funds to my bank account. I have been a member of PayPal since 2010. I have only needed to use the account for paying transactions for products purchased. 2 weeks ago I received $6200 from a vendor for services rendered which was verified and confirmed as being available in my account. On trying to transfer it to my bank it took 2 days to verify my account. Then I was told I couldn't transfer more than a $1000 per month!! I was then told that I needed to open a wallet and or PP plus and provide a social security number for verification purposes which I did.

Bad experience overall. I was scammed by one of their merchants. PayPal denied my case twice. I spent countless hours trying to get my refund. I'm still trying to appeal my case. They have very bad customer service. Stay away....

I was sent money via PayPal. I was notified via email to log into my account in order to collect the funds. I logged into my account, and was informed that my password was not working. I don't know why I received this, I never changed it. It was changed unbeknownst to me sometime in the past. I requested a new password via entering my email address. It was accepted, and I was sent a security code with which I could receive a verification code. I entered the verification code. I was then requested to do another verification via text message or credit card number.

I paid $499 to a trademark company through PayPal. The trademark company says it takes a year to receive the certification but PayPal’s refund policy is 180 days. It’s been over a year and I never received the trademark. The trademark company since then has removed their website and changed numbers. Not will return my emails. PayPal helped this company SCAM me and refused to refund me and 3 different representatives refused to transfer me to a manager. I closed my PayPal account and recommend you do the same!

PayPal is absolutely horrible!! I have received refunds through PayPal. $190.00 worth of refunds. PayPal put MY money on hold. I messaged them and they said old me I had to wait 21 days. I called PayPal and they refused to help me receive my money. This was days before Christmas and I explained how critical it was for me to get MY MONEY!!! Paypal did not care and wouldn’t help me. Use Venmo!! Don’t use PayPal!!!

Until recently, I have had no issues with PayPal, but on two occasions where a seller never sent the item(s) purchased and provided invalid tracking, I was told that they are backing the seller. I even provided the information from UPS showing that the item was not delivered to me and that the package wasn’t in my name. I also sent the e-mails where I attempted to contact the seller to provide valid tracking or send the item. In the end, the bank returned the funds for both purchases, but what a hassle from PayPal. As far as I’m concerned, PayPal is the perfect place for people to get scammed.

My monthly bill of $50 is due on the every 27th of the month. To ensure paying on time, I set auto payment of $60 on every 2nd of the month. However, they still charge me $38 for late fee, which is unprofessional and illegal. They are trying to steal money from customers. Please look carefully the monthly statement for any odd activity that they may cause.

For so long I always trust and using Paypal. Just a years lately I got complicated from paypal. I did provide all document they ask for disputed with so long time to handle the case. I believe they should know the patterns if the seller is receiving a lots of disputes and complain. They should know this company is scammer and protect the customers. I believe paypal is don't sent the money to the seller and don't want return the money to the buyer. They corruption the money. From now on I will not trust any paypal anymore. I will fight this money to dead and I will report in American Businesses Bureau and laws enforcement. This is not big money but how they corruption is so nasty. I bought smart watch headset and phone mobile and they sent me plastics clip. I Don't trust paypal anymore.

Honestly, I'm so sick of Paypal at this point. All I wanted was to withdraw some money for Christmas, but of course--it wouldn't work. So yeah, that's fine, having issues with withdrawing--what irks me is the help center. I went to seek help for this issue, as I needed the money, and I needed it fast. First, the bot. Fine. I message the bot, I patiently go through its stupid steps, and then what? Gives me some article that "could" help--which it didn't--and then it just asks if I have any more question, not "Hey! Let me know if that helped or not! If not, I will contact and ACTUAL BEING".

I transferred money via PayPal for some mobile tickets. I did not receive the tickets. PayPal will not allow for the dispute of the transaction. Scammers use PayPal effectively and PayPal allows it. I would like to see PayPal to do more for circumstances when fraud is committed using their service.

PayPal is not nearly as secure as they would like you to believe. Because sites can have cookies, places can actually watch you type in your username and password, giving them access to whatever accounts you have linked to PayPal. This is what happened to me in December 2019. If my credit card hadn’t contacted me I would not have known anything was wrong. But hundreds of dollars were fraudulently charged and when I made a claim, PayPal simply denied them for the reason that they had already posted to my accounts. Luckily my credit card was able to cancel the charges where PayPal refused to act. Now I have had to get new credit card and checking account numbers. My strong recommendation is that you do not trust an organization that doesn’t want to honor their promise for security for such a reason as the money was already charged.

This company does not really protect their customers. I used paypal to purchase a wig from howigs.com. First of all when the company website went down in the middle of the transaction. It said it did not go through. Then I see the 357.00 come out of my account. Okay, I contact Paypal. They said it was an authorized transaction. Contacted the company. They kept offering me deals. I continuously said no. I requested a refund within the first 24hrs. They refused to give me my money. I filed through paypal. Okay so after almost two months the company sends me an offer and bu now I am tired of the back and forth.

Paypal has below standard customer service and holds your money for ransom and will not let you have access to it until they decide to release it, on their time frames. One day they say it will be available in 24-72 calendar days and then two days later tell me it's working days. Worst company I have ever dealt with. Their customer service line just reads their responses from a script rather than actually have the ability to problem solve. When I try to talk with a supervisor, the phone is disconnected.

Hi there friends, have a question. IF I order a car from X... and X elects to ship five tires with no car... and REFUSES to ship the car while charging the full price... and I produce, for PayPal, the written order reading car with tires... Should I be held responsible for the time effort and cash outlay to return those tires BEFORE a refund will be issued? PayPal thinks so... and demands this BEFORE issuing a refund. Caveat Emptor? DON'T TRUST PayPal? BOTH? I ordered a "saw" w/ extra blades... THEY SHIPPED blades.

I purchased the advertised motorcycle helmet. I received a tin can push bike helmet from China. I filed a complaint. Paypal instructed me to return the item. They gave me an address written in Chinese characters, without translation. Australia Post would not accept the address. There was no way of contacting Paypal to get a proper address in English without providing a tracking code. Paypal cancelled my dispute because I did not provide a tracking code. There is no avenue for review. The vendor makes fraudulent claims worldwide, knows that the system is flawed, knows how to avoid the process, and Paypal support this fraudulent activity through complacency.

I highly recommend not using PayPal after a terrible experience. I sent my sister money through her phone number to help her pay her rent and the money was sent to someone that was not herself. I contacted her by email and the money was not sent back. I filed a dispute through PayPal and it was rejected. I also filed a dispute through my bank and it was rejected, so now we are having to file fraud. This has been an extreme inconvenience and I have closed my PayPal account. I recommend Zelle as an alternative to PayPal because it is automatic and safe. Don't make PayPal payments using someone's phone number, only their actual email because this could happen to you.

Paypal confused my account with my daughter's, and I have No idea how. They can't take my name off her account. They said they'd send an email, and she'd just have to send a copy of her ID. However when she got the email it said she also needed to send proof of her Name Change! SHE DIDN'T CHANGE HER NAME!!! She just wants my name off of her account! I'm so tired of dealing with people who don't understand ANYTHING! Ugh!

I paid off my entire Paypal CC balance on 11/23/19 and have not used their card since then. To my chagrin and bewilderment in reviewing my credit score, I found out that I have a balance with them - they proceeded to charge me for the interest that would have been due that billing cycle had it not been paid off! I tried calling, but just kept getting recordings. So, I just closed the card. Not worth the hassle. And their interest rate is shameless.

I purchased an iPad using the Paypal and had to cancel the order because the pickup location was wrong. I was expecting the refund to be issued back to Paypal, but the store couldn't refund it back to Paypal so they issued the store gift card to me. And this morning I ordered the pizza from the Domino's. I was trying to use a gift card that I had and pay the difference using the paypal. After I applied the gift card and paid the difference with the Paypal, but Paypal paid out the full amount. Using Paypal, it's like opening a box of chocolate. Some stores know how to handle Paypal, but a lot of stores still don't handle the Paypal very well.

I ordered an item from a Chinese seller's website. The item the seller sent me was not the item I ordered. I went to the seller's website and found it was no longer active. They were obviously running a scam. I contacted PayPal for a refund. PayPal wanted me to send the item I received back to the seller at my own cost. The cost would have been nearly what I paid for the item so I refused. PayPal denied my refund. Thank you for supporting scammers PayPal!!! Horrible service.

I log into my email to see a purchase from Subway. I think to myself, I haven't been to Subway in a couple years! I check into it, realize I've been charged $17 CAD. That was my red flag. Canada? I'm in USA. So I immediately dispute the transaction. I thought it would be an open and shut case, seeing as it's not my usual currency. They rejected it saying it wasn't unauthorized and I can't appeal it. Trying to go to my bank to see what they will do, since that $17 has now pushed my bank account -$35. I really hope they get their act together in the future.

I ordered 2 blankets from justblanket.com for a total of 119.00. They sent me blankets that had multiple words spelled wrong. I reached out to the company - no response. Then I reached out to PayPal. I have spoken to 8 different representatives 3 being managers and I am told something different every time I call. I am out the money. PayPal will not help me. I am so disappointed. I also offered to send PayPal multiple accounts from purchasers for this comps and they have no interest in reviewing. It’s a shame that the company knowingly sent me damaged goods and PayPal won’t help me or even stop it from happening to other people.

The other reviews are correct...

Do not use this service. They are crooks. They take your money and will not communicate. They make you go in circles around their website with no contact to someone to find out why they are holding your money. They show you how they don't care about you by making you wait on hold for more than an hour on the phone then the person answering can't speak English and won't help you. USE YOUR LOCAL BANK, THEY HAVE THIS SERVICE AND WILL COMMUNICATE WITH YOU.

A long term Paypal user as I once believed that as a buyer you are protected; not so, as I was fraudulently taken advantage of by a seller. I stated my case to Paypal who found in favor of the seller. Do not use Paypal as a financial mediator and do not trust them.

I've used PayPal for many years, done millions in transactions on there; but their new no fee refund policy alone drops them from a 4 star to 1 star. Normally if I sell something using PayPal, either directly or through a service like eBay, I'm charged a 2.9-5% commission fee; but if the transaction is refunded they no longer refund the commission fees like they're supposed to, since no transaction ultimately occurred.

Bought perfume advertised as a duplicate of a discontinued scent. Smelled AWFUL! After the company told me I was "out of luck", I turned to PayPal. They told me that because the item was "materially the same" as what I was promised, they were siding with the seller. Well, I wouldn't put baby oil in a salad just because it's "materially the same" as olive oil.

Suck PayPal customer service have no manner to a customer like me. After I share my struggle to get what I deserve which is money after I sold and ship my stuff on eBay. The representative name is Chris. He is one of the supervisor able to make decision. His employee number is **. Shame on PayPal making him one of a supervisor. He doesn't do his job and he need to get fired because of. he dont have any respect to customer and since he's supervisor perhaps he think he's a PayPal owner. Just an alert to other user. If you called and they send you to supervisor by the name Chris ** ask to talk to someone else. He won't do his job right. Dont be a customer service if you dont know what is customer service meant. I will make sure others media know about you. You like to ruin other people life. Karma will goes around. Trust me.

I applied for a line of credit after paying off my last line of credit in full and was denied additional credit. I received a letter from Paypal explaining why I was denied. I am very frustrated by the letter because everything is false and I feel paypal is discriminating against by using a automated loan system to deny my credit with false information. Below is a breakdown the reason for deny and why they are false.

They did not allow changing the reason for the dispute in the account from Kazakhstan and closed the dispute in favor of the seller on eBay. There is no support. Stolen 31,000 tenge or $80.14. I do not recommend.

Purchase protection is a JOKE!!! I was asked to return a product back to China that was defective when I received it. They told me I had to send the product back with tracking to deliver. It was going to cost $40 and yes I did shop around for shipping and that was the lowest. The product cost $37.96. You do the math...who is going to do that?? Finally got ahold of customer service. They told me I had to mail it to get a refund. I asked for a manager. Said the manager would have to call me. Guess what, no call. Will be closing my Paypal account and will never recommend them!!

Stay away from PayPal. Stick with your credit card company who has your back. I will NEVER use PayPal again. This is my first ever complaint in any business. I purchased merchandise from a vendor who is located in China. Of course no mention on their site ChicMe.. stay away from Chic me. Took 2 months to get 4 of my 6 items. They lied to PayPal and said they sent my items when they didn’t. PayPal would not help me and wanted me to return items I did not receive to get my refund!!!

My PayPal credit was charged by someone overseas and PayPal closed my account. I haven't used PayPal credit for years. After jumping through their hoops it was reinstated. A month later they closed my account again for a reason I'm not sure why. I canceled an automatic renewal for a security app and PayPal told me I would have to talk to my bank before they could reopen my account since I reported it to them. That is totally untrue. I have no idea how they came up with that. When you call them the wait is very long to talk to a real person and when you do you can't understand them. I've had it with them and will never use them again.

We recently purchased an item online and then lost all contact with the seller. We did some additional research and informed PayPal of the issue and filed a dispute to get our funds returned. PayPal sided with the SCAMMER even though they are aware of what's going on. Why? Because we authorized the transaction. Of course we authorized the transaction. That how you discover that you've been scammed. It the laziest excuse I can think of and I will never use PayPal again.

Purchased 3 sets of Dewalt tools weighing around 30 to 40 pounds and paid through PayPal and never received them. Paypal said I did receive them, so I went to my local post master and got her to run the tracking including the weight which showed 1 pound & 1 OZ and it cost the Seller $2.85 to ship it. That shipped to the correct zip code but not my address. I sent this to PayPal and they closed the dispute! They are not for the consumers and for the sellers which they get paid from! A class action lawsuit should be started!!!

Bought a product online 50.00, product was not as advertised, went thru the resolution center to get a refund, they want me to ship it back to seller, cost to ship it back to seller 76.00, ridiculous, numerous time spent on this issue. Absolutely will never use PayPal again, they do not fight for you, they only fill their pockets by protecting scams and thieves.

So bad service. I use this service to help my family in Ukraine. But last month they closed my account without giving any explanation. They tell me, if I open new account they close this same. I did not break any rules for all the time that I used their service. And I don't understand why they close my account.

Tried to apply for credit product, denied / credit is good and a couple of survey sites Survey Junkie, branded surveys, Avondale research. Got scammed. Was lead on to do all these surveys then they tell me, "You're not verified." I completely did everything right. Scammed .$ 5.00/ 10.00/$11.00 and exploited social security # on PayPal.

Made a purchase from Fbshocks. Money was taken from my account. A tracking number was given to me for the purchase. The tracking number showed no shipping record for 10 days. Fbshocks assured me that the merchandise was shipped. I checked tracking number for 10 days with numerous emails to fbshocks that were not responded to. Contacted PayPal. They refused to issue a refund from fbshocks and I was told that it would take 10 days for the seller to respond then an additional 5 to 7 business days for the money to be put back into my account. I spoke with five different people, in one phone call, asking for a refund to be initiated that day and was told the same thing... 15 to 17 days before it would reach my account. Paypal is not accredited and is not a wise means of paying or receiving money. Beware!!!

I have used Paypal faithfully for nearly 11 years now. When others abandoned the service for political reasons, I stayed with it. As an American living abroad without a US phone number, there were periodic challenges in the login verification process. However, Paypal found solutions for me. First, they sent me a key card to generate a temporary code. And when they discontinued that service, they allowed me to answer security questions. But now Paypal has suddenly decided to completely abandon its American users who are based abroad. There is no alternative to having a US phone number, which defies comprehension in the year 2019 when so many other financial services are able to securely conduct transactions across borders. I cannot help but feel shocked and deeply betrayed after having relied on their services for so long. Time to make the abandonment mutual.

Bought an item online. Seller shipped something completely different than advertised. PAYPAL agreed with me but wanted me to pay return shipping. Return shipping was $60.00. PayPal said they would pay 30.00, but I would still be losing money because the seller was scamming me.

I placed an order with overseas vendor; vendor canceled part of order and kept my funds; filed dispute with PayPal; paypal denied my dispute; filed another dispute with paypal and provided all documentation to support my case; paypal denied a second time; filed complaint with CA State Atty General, paypal lied in response to complaint; outcome? Paypal allowed vendor to keep my money and vendor (in China) never sent my order. How is that possible? Even the BBB in San Diego tried to get my funds returned. Paypal refused to review my case and return my funds for items not received. Wow...Just wow.

I disputed charges for shipping services, that were not completed. PayPal decided how to proceed. They made my dispute for not as described, not for services not received, which was my complaint. They continued to ask for information that was unrelated to my purchase. I purchased a Shipping service not an item so there was never anything to return. Repeatedly they asked if I had contacted the merchant to arrange for return of merchandise that I never purchased. I sent them 10 copies of emails to this company, 3 photos of the damage to my property. 12 photos of the item as it appeared on eBay and three pictures of the item secured to a pallet for pickup. Three pictures of the item still on the delivery truck with multiple missing parts and damage beyond repair.

Bought an item online that turned out to be scam. Waited a month before contacting PayPal "resolution" center. They opened investigation. Upon contacting the "seller", the "seller" sent PayPal a tracking number that was generated the day PayPal contacted them (a month after the order date). The tracking number was somehow obtained from the USPS and used to verify shipping. The tracking number was for a 4oz piece of first class mail (insurance book) while my purchase would weigh over 100 pounds.

I ordered A Pulsar 2003 6.0 Power Stroke Turbo Rebuild Kit (car parts) and what I got was a keychain, literally a tiny Barbie doll size stock-pot spoon on a keychain. Someone said, "Oh you got it through PayPal. They are great at getting you your money back. Just contact them and open a claim." I disputed this with PayPal and at first they denied the claim stating I’d received my package. I responded to it by sending pictures of what I ordered and what I got. They reopened the case, investigated and returned with less than half of what I paid for. I didn’t even receive half the parts, so I declined.

I have had a verified PayPal account for at least 10 years. Recently, I had two large transactions cancelled by Best Buy within one hour of my placing the online orders because they did not have the merchandise. PayPal debited the amounts from my account without issue. Upon the cancellations, PayPal represented on my statement that both amounts had been credited back. In fact, they had not been. I continued to use my account and only learned of the insufficient funds when my card came back declined by another merchant! When I contacted PayPal, they then told me it would take 3-5 business days to complete the refund and gave no other explanation. One representative even stated that it would take up to two weeks--all of this in the weeks leading up to Christmas.

So I had identity fraud committed on my PayPal account in the amount of $167.12 and Paypal even notified me that my account was accessed in Florida, I live in Arizona. I disputed the claim and it was immediately closed, within a day, as a false dispute because it was “similar to other charges.” I tried calling customer service and they told me there was nothing they could do and that was the “back office final review”. I asked to speak with a supervisor, waited on hold for over 2 hours and was “disconnected”. I will never use PayPal again!! Worst customer service ever!! Not to mention the first time I called the girl told me there was no case opened or closed and the second time the girl said it was opened and denied. Seriously, the worst!!!

A friend made a mistake (because the drop down is hidden) of sending payment as a regular merchant transaction versus a friend transaction. I was charged a large fee for this transaction. Within minutes we refunded this transaction realizing the mistake and the finding that only the .30 cent fee will be charged. The full 2.9% fee was not refunded back. I talked to a customer service rep and they ensured me it was.

Had to phone Paypal after twice receiving no help from the email customer service about the limitation they put on my account and I got nowhere at all with the phone representative, in fact she was rude, would not let me speak and talked about a totally irrelevant thing that had nothing to do with why my account was limited. In the end I can not fix the issue with my account, I can not even close the account so it's there forever and will not be able to be used. Poor form PayPal, if you employed people to listen to your customers instead of employees that dribble on with things they know nothing about you might go a long way to having a positive review from people like me.

Bought a dress from SeetheDress for $40. It was nothing like the picture; cheap and poorly made. Wanted to return it but couldn't get any response from the company. Filed a claim with Paypal; denied.

After notifying our customers of a necessary price increase (from $10 to $15), I went to the recurring payments dashboard to update our auto renewals to $15 -- then received an error message that said I could only increase by 20%. PayPal should not be able to control what businesses do with their pricing. I called PayPal and was told that I would have to cancel HUNDREDS of subscribers and tell them to resubscribe in order to charge them the new pricing of $15. This is a horrible practice. I plan on changing payment processes immediately.

Was trying to add a foreign bank account. The reply from customer service kept saying "you can do this in the add bank account screen", not true for the UK. Eventually someone said, "You can do this only over the phone". Turns out Paypal are restricting this so you cannot get past their horrible conversion fee. Avoid if you can.

I am writing this to tell everyone that PayPal never take the ownership of any concern. They just do blaming on other merchant to keep himself safe. All support executives are behave like parrot who spoke just speech. Doesn't matter whether it is relevant to your concern or not. I made the payment of my Vodafone postpaid bill on 8th Oct. Because of some misunderstanding vodafone provided refund on 16th Oct and that refund amount got credited in my paypal account just after one month i.e. on 15th Nov from Niki side.