PayPal Reviews

If there is one thing I learnt it is to stop making purchase through PayPal. Two instances and if I don’t learn now I don’t think I ever will.

Let me first start by saying that unless you’re the seller PayPal DOES NOT CARE ABOUT YOU!!! I have been trying for a month to talk to a live agent about a dispute that I had to escalate to a claim because I couldn’t get a live agent on the line. I told them numerous times for a month that me and the seller had agreed to do a partial discount and I would keep the product.

I made a purchase from what I thought was Target until I checked out on March 27, 2020, but since it was through PayPal I felt protected. WRONG! I never received the products and it’s been 2 months today and I’m still waiting on resolution from PayPal! The resolution has been going on for over 5 weeks! What is there to resolve?

I ordered a product off of a website and used PayPal to pay for it. When I was sent a tracking number from the merchant it showed that the product was delivered two weeks before I even placed the order. I filed a dispute with PayPal and they denied the dispute because the tracking information showed that the product was delivered. I explained to them numerous times that the tracking number showed that the product was delivered two weeks before I placed the order, they said that they could see that by using the tracking number and they still denied it. Now I'm out $50 and will NEVER use PayPal for anything, ever again.

I have been trying to reach Customer Service for days after having a bad experience with a seller in HONG KONG (yes website did not state this shipping from HONG KONG). Item arrived damaged. Seller is trying to ask me to pay $45 to ship back a $90 backpack that per USPS can not be tracked currently to its final destination. UPS and Fed Ex can not guarantee delivery as well. Seller has not been helpful at all with a response after 4 days of trying to reach them via their online "chat" system. They have no customer service agents available via phone (yes I know this is COVID-19) however I have 2 days left to reach someone to add details to my case (which I am unable to do online since the seller authorized their bogus return). Sad that they do not have better set up currently I have been a customer for years.

I got scam by a buyer for my gaming laptop and they charge-back me and open up a case. It's been 5 months and the case is still open with no help at all. I contacted them through their phone and chat two months ago which they just told me to wait longer. Two months Later, I BBB them and they don't respond at all. I twitter them they ask for my account and case number and after I give it to them, they don't respond back no more. Don't sell stuff on eBay. eBay is no help at all, they told me to talk to PayPal about it. USPS won't help cause since he sent the package back because of eBay, I can't get insurance for it too. Now the thief has my laptop and I lost a lot of money because of it. Lesson Learn. Warning to others not to sell on eBay and expect a resolution if you get scam. Good Luck To You All if you decided to sell on eBay using PayPal!

Hidden Fees, Delays in Releasing Funds, No Customer Service, Problems Transferring/Releasing Funds, etc, etc, etc. I will never use paypal again... I recently sold a car and the buyer asked to pay me via PayPal... The Car was 9,500 and after the buyer sent payment, I noticed that I only received 9,225 in my account ($275 Transaction Fee). When I found this out (the Buyer was never made aware of this fee nor was I), I asked the buyer to send payment another way... I tried to refund the money to the buyer but after days of back and forth with online messaging with PayPal (because they don't have a real person you can speak with) we finally gave up and agreed to split the fee so we wouldn't have to deal with PayPal anymore.

I purchased an item from a website and utilized Paypal for payment. I never received any correspondence from the seller so I contacted PayPal. The seller provided them with two different tracking numbers. Neither of which were valid which I found out after contacting the carrier. I brought all of this to the attention of paypal. They tell me on the 26th I will receive a refund if the seller hasn't replied. I again contact paypal and they tell me they are giving the seller more time to respond. Now it's the 28th. I asked multiple times how and why the date changed? No answer. Then I get a message saying it would be the 27th. Again I asked how and why it keeps changing. I never received an answer. I did receive a sorry for your inconvenience message. I repeatedly asked for an explanation, a supervisor, and a survey and never received anything. I fail to see the benefit of using this service!

I am waiting for my money from a someone that uses PayPal. My financial institution information is in the paypal database but cannot be added???? I have dealt with their robots and supposedly real people for the past 4 days and am yet to receive my money. There is no way for paypal to help me receive my money...I would not recommend paypal for anyone that is dealing in financial matters. This is close to the most frustrating online experience I have been through.

Have had over 20 years experience with PayPal. Have had complete nightmares as seller with eBay / PayPal. New decade now and it only is worse. Anything that can be paid for with PayPal is susceptible to Chinese scam merchandise. And they know it. Will not assist in getting satisfaction of bad dealings. I am done. And I am going to use.

I am extremely disappointed with Paypal as this was my first and last experience with them. One of the worst companies I have come across. I had funds transferred to my PayPal account on 20/05/2020, and attempted to transfer to my bank account however for some reason this was not happening after a few attempts I contacted paypal. I was informed due to some internal security I will need to wait 72hr before I can transfer to my bank account Note paypal have already charged me a few for accepting the funds.

I had used Paypal for years for its convenience, then I purchased some very expensive concert tickets with Paypal. The group postponed the show due to the health of one of its members and the second time, it was cancelled all together due to the COVID-19 virus. The ticket company (OnlineCityTickets) wouldn't refund our money so I appealed to Paypal. After all, my credit card company protects these kinds of purchases, why wouldn't Paypal? But because the initial postponement and then the final cancellation came more than 180 day after my purchase, Paypal wouldn't step in to help. Keep in mind, the postponement and cancellation and its timeline were through no fault of my own.

I was a targeted by a scam. I heard from others that Paypal will work with you in those circumstances. I had lots of proof. Never got my money back. Their payment verification process has wasted so much of my time due to their website/App not working properly. I'm very bitter toward this company now, and will probably never buy anything from someone 3rd party online as a result.

I have had a Paypal account for 10 years, from time to time I was contacted by them on my house phone with a verification code. New paypal rule states I must have a mobile phone. I live in an area where we can not get a mobile signal. I phoned paypal and eventually got to speak to someone. This person promised that if I gave my daughter’s mobile number they would still use my house phone to contact me (my daughter lives 200 miles away and works shifts). Paypal stopped honouring payment for things I had bought. Because there was no answer on my daughter’s phone, she was asleep.

This was my second experience with a purchase through PayPal that the seller never fulfilled their agreement. I filed a dispute and as always PayPal denied and ruled in seller favor even though documentation was very clear merchandise was not received. I will never do business with PayPal again because the customer means nothing to them.

All PayPal is doing right now is a Covid-19 Ponzi Scheme with customer funds. They are taking 6 weeks to review bogus charges while they instantly freeze the funds from the vendor yielding them over a month's worth of earning interest on your money. This is not about being short staffed. This is intentional deception to create cash flow.

There was order made online through PayPal and I knew it’s scam but because of PayPal saying that safety of transaction I put the order. There was no connection with seller. Finally got nothing and put claim. Next moment PayPal denied without interrogation.

I have a PayPal credit card. I sent a payment in on the 1st of May and the amount of $38. The payment came back to me the same day. I have been trying to reach PayPal for the last 3 weeks to find out why the payment came back. Today is May 22nd. I finally reached customer service. The first person I reach was Jessica. She said that because I didn't have a PayPal balance and they couldn't retrieve the money that's why It came back. I told her that's impossible because $100 cash had been put in my account and it was available because I used a part of it with another card. She finally Place me on a brief hold.

After not receiving an expensive purchase from a Chinese company, I requested to cancel the order and never heard from the company. I filed a claim with PayPal. They "investigated" and said that the package was delivered. I never received any correspondence from the company, nor did I ever receive a package. Without even listening to me, PayPal sided with them. I will no longer ever deal with PayPal, and you should strongly consider whether you want to do business with this unreliable organization or not.

I realize covid-19 has changed the way many companies handle customer service, but paypal, whom is benefiting immensely from the pandemic, has absolutely no customer service available! Ridiculous! I have been trying to reach them for 4 days now about a refund owed to me. You don't even have the ability to hold, just a message saying the customer service dept is closed. I've tried the chat and email route as well. Not one response to my multiple attempts.

Would not back a purchase that I proved was fraudulent! I ordered two cat tree houses and got two 1 foot scratching posts. I tried to contact seller through PayPal and received a failed notice. I tried to contact through sellers website and found the site no longer exists. I forwarded all info, pictures, and failure notices and PayPal still did nothing. People use this service because of the protection coverage, but they won't protect you even in cases of proved fraud!!!

Purchase 3 items from a vendor and paid with PayPal. Vendor sent 1 item but charged for 3. PayPal said I needed to return item to get refund. No partial refund. Returned item at my expense with tracking. Product was tracked to the country's customs and then nothing. PayPal denied my entire claim. Now I'm out $234 for the 3 items and $55 for return shipping.

Paypal refused to reimburse me $315.00. Made reservations in February, 2020 through Cancelon (booking agency) paying with PayPal to stay at a hotel in Jacksonville, Fl for June 2020. Due to the Carona-19 virus the event at the hotel was canceled. Contacted the hotel to cancel and was informed that Cancelon had canceled my reservations. Attempted to contact Cancelon, their phone was disconnected and they had filed for bankruptcy. Filed a complaint with PayPal for a refund it was rejected, filed an appeal with all available information, rejected again. The original PayPal statement that they had paid Cancelon stated the my purchase was covered by the PayPal guarantee. Guess PayPal changed their mind.

Paypal, despite their claims, will not provide any kind of adequate seller protection. ANY claim made by a buyer, even if not valid, will always be in the buyer's favor. 100% of the time, regardless of circumstances. Honest sellers have no protection against fraudulent buyers. Beware, consider using alternate platforms if available. Customer service is rude and unhelpful. This would actually be a great product if they actual stood by their claims and provided good customer support. Such a shame....

I sent a payment to a person, made a mistake and sent it using a preferred payment of American Express. I contacted American express right away about this. There is absolutely no one to speak to, covid issues. The virtual tech machine said they don't see the transaction, I did though. I tried to cancel it. You can't. I sent many messages to PayPal to stop the payment through american express, wanted it sent through my paypal balance. I never heard back from them. I found out 2 hours later that American express sees the charges pending. I set up a dispute with paypal, well the transaction in disputes doesn't show if the dispute is for an american express payment to the person, or a paypal balance payment which I did after.

For all of you using PayPal to make purchases requiring currency conversion. Did you know PayPal charges buyer a currency fee around 4% on the full value of transaction. Did you also know that if transaction is fully refunded, PayPal keeps their fee. So If you made a purchase through Ebay and the seller cancelled the transaction, you are out that 4%. You will get a full refund in seller's currency, but if you check the refund carefully in local currency on your PayPal account, you will notice you are getting less than you originally paid. Some of that variance would be currency fluctuations between purchase and refund, but in there lies a hidden 4% non refundable PayPal charge. So in the world of Covid-19 where sellers accept orders only to find out they are out of stock, or Ebay sellers that change their mind, you are out of $4 dollars on every $100 spent. High price to pay for simply placing an order.

I hope PayPal go bust. Disgusting lying thieves. I wish I’d read the reviews before we placed our faith in PayPal. I won’t bore people with the details, only that we have provided every single piece of information and yet are met with a wall of silence when attempting any contact. I’m not in the business of hoping people lose their jobs but in this instance I hope PayPal folds and a competitor steals all their business. A disgusting and shambolic business.

They do not answer their online service, when you call customer service it takes a ridiculous amount of time to work through the unhelpful automated machine, and if you get lucky enough to reach an actual customer service line, they are not in service, I called last night, they said they were open today, they need to fix this.

I had applied for a grant during covid. 500$ I was awarded the grant. One of the ways I was given to receive it was through PayPal or my bank account. I accidentally hit the PayPal selection. Well that's where it went. PayPal received it. And it shows it's been received. But when you click accept I get so many hoops to jump through. I made sure my account info (phone number, address, and bank) was up to date. So I added my card and when I go to transfer it that way I get an error message saying "There was an error on our end. Try again in a minute or two." Try again and again and again to avail. Entered in my bank numbers. It asks me to verify it with my phone number, which is already on my account and verified when adding it, but makes me enter it in again as if I dont have one on my account. Then repeatedly tells me my phone number isn't mine. Will not send the stupid code to verify it at all.

This company I was a client at for many years has turned to **. They are breaking the laws arent handling my data very well. I cant delete my account at them while in the EU the laws of the GDPR make it very clear it's my right to leave them and request an all data destruction. PayPal is unreachable.

I used PayPal because I thought my purchases would be protected if there was a problem. I unfortunately shopped with a very shady online boutique called Simply Obsessed by Sarah Gibbons (STAY FAR AWAY FROM THIS FRAUDULENT COMPANY). After making purchases and then realizing "their rules" I tried to cancel my order. They claimed they do not do that.

PayPal is not a good payment system from the point of view of business owners. I am using paypal for last 5 years and I had bad experience with them on many transactions. They dont investigate the cases properly and encourage fraudulent behavior of some of the customers. They have purposely designed the case and resolution center to fool the businesses. The customers make false claims about the defective merchandise and paypal is not interested in any evidence that you submit to fight the case. I would not recommend to any small or medium size business.

PayPal will not as of recently, release funds to any seller for up to 21 day in order to pay restitution to the buyer. I received a 5 Star rating, I provided tracking info, and shipping label on a guitar sale from Reverb, and PayPal refuses to release funds. I would never use PayPal again and suggest people look at other methods.

I called and called PayPal after getting ripped off. Talked to one of the Managers, explained I was disabled. The guy told me why I shouldn't be buying my dying father a gift with my money and laughed. I explained that the person who was using PayPal for illegal activities and fraudulent items sets a bad example on the company. Nothing was done. Sad when people just come to work for a paycheck and decide not to work.

Paypal is failing. I have heard a lot of bad things about PayPal... Looks like the comments are true. This company is very greedy and customer service does not seem to be a priority. Do your homework, you will find PayPal has many bad reviews.

PayPal favors their false advertising vendors instead of their customers. Do not do business with an unknown business through PayPal. PayPal will favor that business even if the business flat out says they don't exactly have the items they advertise. PayPal is just as much a crook as the fake company they allow to steal from customers.

I ordered Apple AirPods from a Chinese site. I received a counterfeit AirPods. PayPal said I needed to pay to have the AirPods shipped back to China which would cost me $28 for the tracking information.

I've been a PayPal customer for over 16 years.. in the beginning of 2020 their policy have changed. It seem like they're placing hold on funds on every item I sale on eBay.. PayPal excuses would be like, you're a new customer or not providing a tracking etc. Which both excuses don't apply to me and all others.. PayPal has a stranglehold on eBay... you can't receive funds through ebay without having an PayPal account.. PayPal are a bunch of criminals and should not be allowed to do any business with any other company and also shame on you eBay for allowing this to happen... Horrible!

Haven't gotten my money back from them for the item I bought 2 months ago and opened a case 2 months ago, they keep dragging their feet. Any credit card is more helpful in this situation. It's not the first time this happened to me with Paypal, I always have problems with them, they are useless most of the time. The customer service is lame. They don't even try to help or resolve anything, they have robotic generic answers. This time I'm closing my account and will never use them again.

I had my account locked. They say I have violated user agreement. I do not believe I have done that. They will not tell me specifically what I did wrong. Very little help when I send a message and no help at all when calling customer service. They just message me that their decision is final. I am left wondering what did I do. I seldom used PayPal but recently when I tried I found out my account had limitations. Very disappointed in this company.

Purchased an item via PayPal from what appeared to be a US company. They actually had USA in the title. Turns out they are a Chinese company seller fake knock-off items. Item never shipped and PayPal denied my dispute twice. I have had to file formal complaints with the FBI and FTC. PayPal simply doesn't care at all about their customers.

Updated on 05/16/2020: It is now going on week 2 that Paypal has not released my funds. Paypal has received it. It's just sitting there on hold. It was not an eBay transaction nor am I new. My account is almost a yr old. Every attempt in contacting support or even doing as they asked has ended in failure. So wth is going on with my money. I'd love to delete the lame app. But I can't until I get my funds.

I have been a loyal PayPal customer for several years but during this hard time for people they are clearly ignoring buyers who have legitimate claims. I purchased a pilates springboard from Elishops.com and paid via PayPal. After I made my order I realized that the company was charging much less than what others were so I started to do research on the company. I immediately contacted the buyer to ask shipping and product information and did not receive any response. I then contacted PayPal and told them that I felt the company was a fraud and did not hear back.

I had an auto renew on a product I was going to cancel when I got messages to renew. That message never came so an auto renewal was charged to my PayPal credit account. So I filed a dispute. The dispute went to pay pal and not PayPal credit and PayPal gave me a provisional credit to my Paypal account. Then the merchant denied the claim and they did not take the provisional credit back from PayPal credit they negative balanced my regular Paypal. I kept arguing that they needed to take the provisional credit back from PayPal credit... Oh no they can't do that.

I have been using PayPal for years now but I had only one instance of dispute with the seller. I ordered 3 items in a single purchase with Wish, 2 came and the other 1 item did not. When following up with, Wish would ignore my question of expected delivery & instead keep saying that my refund window is over. I filed a reimbursement with PAyPal since I have not received the item worth $170 (gown for my daughter's 18th birthday). Paypal without any way of appealing or contacting them decided not in favor of me since the seller said it has been delivered.

During the pandemic PayPal is impossible to contact and talk customer service. Our business has been trying and they are not even taking phone calls. The message system is is terrible. An endless loop of the same answers with their vital assistant. Being a financial institute this is unacceptable.

Bought a cookie jar on eBay April 19th. The seller cancelled the sale. According to PayPal... the sale was cancelled, refunding 'pending'. It's been almost a month. NOTHING. I've tried messaging them... They just say "check your financial institution". I DID. AMEX says NO ONE has tried issuing a credit.

Some Wish stole $1011 from my PayPal, what is funny I opened dispute with PayPal and they declined it, they said payment was authorised, but in payment not even my name. Fake name, fake address, fake cellphone, how did this happened and why so large company like PayPal doesnt want help me...

This company is literally the worst company I have ever dealt with. They are not only NOT user-friendly they are TERRIBLE when it comes to customer service and frankly, customer care. I laid out money for a friend who reimbursed me and did not list it as friends and family. PayPal charged me a fee for this reimbursement. They do not have an option of refusing the money so the only way to get the fee reimbursed is to go through their customer service center. I reiterated the scenario and asked them to either reimburse the full amount to my friend so she could resend it as “friends and family” or simply reimburse me the $3.06 fee. In the midst of a world crisis and pandemic, PayPal refused. They said they were keeping the fee and it was not refundable. My request for it to be escalated to a supervisor has gone unanswered. Talk about an uncaring un-empathetic and tone deaf company!!

I did an immediate transfer to bank. I was told today that they put a 3 day hold on all my funds because there was a problem on their part. Now I have no money and have to wait 3 days for the transfer. It won't even let me cancel the transfer.

I have been fight with them for month to get my money back for something I purchase and never received. They are for the customer you buying something from and not for you. They don’t care that you got scam.

I thought PayPal was a extra layer of protection for online purchases. I felt confident making purchases through paypal. I was very wrong. The company told me they could not help me get information from a company I bought from. They told me they could not get my money back without a returning label which I had no control over but had pictures and the paper they gave me on the product when a company came and picked it up. This dispute was over 3,000 dollars worth of tiles. They also refused to talk to me on the phone due to covid-19. They sent a letter to the company but the company did not respond within a certain amount of days so they dropped the dispute. I was reimbursed my money 4 months later and this was with no help to paypal.

I ordered something from "SZYR Trade Limited". I ordered stuff from this place in China that I didnt know was from there till I tried to get my money back and the postal service aint accepting packages and they keep making me send back like how they not taking the package... All I wanted was a refund. I tried sending package back but they not accepting it to ship to China and they not understanding that the whole world is shut down due to covid-19. They’re being a problem to me getting my money back.. They’re horrible with customer service..

I just will take my business elsewhere. Paypal has blackmail me and lied to me repeatedly for the past few months. They limitations from my stimulus check are ridiculous making me wait 6 months for an emergency fund for my family.

I started selling on eBay. And out of the blue I was notified that something suspicious had flagged my account. Nothing else was given. Multiple attempts to get my answers and nothing. Apparently this is common. Bottom line don’t waste your time.

I was charged for a product I never received from a company that does not communicate. I opened the case with PayPal and they declined it. I get way more protection from my credit card; who offers true purchase protection. A foreign entity (Chinese company) essentially stole my money and PayPal refuses to do anything despite me following their resolution process. They have no way to communicate outside of canned responses because once it is closed they do not allow you to communicate about the denial.

I was forced by my landlord to use this company as a way to pay my rent electronically. The first month they held my money for 6 days. This month they just took my money from my acct. It's been 4 days & my landlord has yet to receive my payment. Customer Service is not open via the phone and I have been sending messages via the message center for 2 days with the only response being a rep will respond in a hour. Today I will call my bank and only hope they can give me some resolution in retrieving my money!! I feel robbed at this point.

All the criticisms that I have looked at here appear to be by Paypal account holders, some have favourable comments to make and others bad but nobody has discussed the appalling attitude that Paypal has towards non account holders. There are times when we are forced into paying through Paypal even though we might choose to pay by a valid and healthy credit/debit card but Paypal deny us any avenue to seek assistance - it cannot be contacted if one does not have an account - when it erroneously decides that a billing address is not correct; who is Paypal to say that my address is not correct when everybody but Paypal accept it as it is and have no issues in sending goods or letters to it?

My disappoint with PayPal during covid19 is complete. Suffice to say I have had problems much like all of the others listed on this website. I finally got angry and filed a dispute with the Attorney General in my state. I would recommend that others do the same. Someone at PayPal needs to step up and start getting these problems rectified. What went wrong with this company? They were really super, for many years, but the way of doing business seems almost criminal.

I have always had Paypal with no complaints, but since COVID-19, with returns, they have no human customer service options. So you can talk to no one to resolve an issue or dispute a case. When you file a dispute online, the Paypal Rep. supposedly reading your case, apparently skims or ignores most of the details, because I was asked for proof that I had already submitted from day 1, and my case was later denied for lack of the same evidence that I submitted twice by then! So no one reads your case carefully and you cannot speak to anyone. I have tried messaging them, it does not always work. Some days, I sit on my computer waiting for an agent to respond, and they never do! It is the worst service ever. Unbelievable that they cannot afford to have human beings talk to their customers and resolve issues. Now they are simply losing customers every second!

On April 21, 2020, I purchased a lawn dethatcher online and used PayPal for payment. One hour after purchasing the item, I received an email from Pay Pal stating the seller added shipping details. I found the UPS tracking number in the email to see the expected time of delivery. In checking, UPS said that the tracking number said it was already delivered. Huh?

I sent money to my son in law for an emergency. It wasn’t instantly sent to him and said it would take up to 10 days. He cancelled on his end and then they charged me 15.00 for sending and charged him 15.00 for cancelling. I disputed to no avail and send many emails explaining the situation because they do not offer a human you can talk to. It’s been a month and nothing and all I wanted to do was cancel transaction and wasn’t given a choice to cancel even though I tried immediately to cancel transaction. PayPal is a rip off and it’s sad because anytime the company is traded on Wall Street they need all they can get to boost their stock price. The system is failing everyone everywhere.

The whole online experience is very confusing and customer service is not helpful at all. They make everything 10 times more complicated than it needs to be. I can’t do one simple thing without having to ask for help. And It’s not like I don’t know about technology. Now my account is shut down and I didn’t do anything wrong.

PayPal's Help Center says if you make an unintended purchase you can dispute the purchase and get a refund. They also state you can contact the vendor and if they do not respond, you can get a refund. I was on a website and signed into PayPal, I did not complete the purchase, but closed my browser window because I didn't want it. I saw that I was charged anyway and so I filed a dispute and sent the vendor 2 emails. Both were ignored and PayPal decided in favor of the vendor even after an appeal. This is theft and akin to dropping a 100 dollar bill in a store and having the vendor take it and give you a product you don't want. When you appeal to the law, they say the vendor was right to do take your money. As I stated, this a form of theft and PayPal was an accomplice.

I have made a purchase and used PayPal to make my payment. I never received my purchase and have ask pay pal to step in and refund my money. I’ve keep getting new resolution dates, but there is no resolution but to get a refund. If you think that pay pal is on your side to protect you, you may want to rethink that.

Paid for an item through PayPal with a Chinese company. Did not receive the item. PayPal looked into the matter. I was told by PayPal that no refund would be issued. It seems PayPal is allowing this Company to actually just steal my money.

I sent money to my friend. It is not showing in his PayPal account, I cant contact them. What a joke. I hate Paypal. I will never use their service. I cant describe how much I hate this company. Why would they take the money for no reason. Why many people hate paypal. Now I know why. Dont use paypal if you want to live a happy life.

April 29th irs.gov gave my economic impact payment. Was deposited to my PayPal cash account but it still is not showing in my PayPal account and I said there are no pending deposits. I can't get a hold of customer service. I keep getting the runaround on on the website but no answers. My boyfriend got his last check deposit in his account and then they turned around and locked it saying he had questionable transactions that were complying with the their policy but there were none and now they're holding it for a hundred and eighty days. PayPal is in my opinion keeping people's money for 6 months so they can collect the interest on it and rip you off.

The outsourced Customer service of Paypal Switzerland is very very very bad, they don't understand properly French, they mostly send standard copy past responses, they don't respond in time, they don't do what they say they will, they don't respect the laws by not mentioning some conditions in their legal mentions they force you to respect, they keep your money instead of transferring it. And the strangest, their legal mentions mention Paypal Singapore whereas their signature indicates Paypal Luxembourg and they are supposed to be Paypal Switzerland. Run away from Paypal Switzerland!!! They retain my money for several weeks now for all those reasons.

PAYPAL USERS BEWARE!! Paypal is scamming people by Suspending PP accounts without notice and holding people's STIMULUS CHECKS and other PP funds for 6 months and beyond. PayPal is becoming a complete scam!! Putting accounts on hold/suspending without notice in addition to holding funds for 180 days (6 MONTHS) without explanation nor opportunity to appeal. I don't believe that PayPal is intending on paying interest on the withheld funds, which I thought was required by law. Also, If there were actually some kind of policy violation and Paypal were to charge fees associated with that "PayPal violation", then isn't Paypal an accomplice to that "PayPal Violation"??

I received an email notification at 2:30am that I had paid $750 (which brought my balance to zero) to someone I didn't know. I immediately filed a dispute and waited for PayPal to investigate. 2 hours later I received another email stating they paid the recipient and no fraud was detected. I was in shock that PayPal would pay them without even speaking to me. So I called PayPal and was told several times by several different supervisors that there was no fraud detected and I was ** outta luck and there was nothing they could do for me.

I only opened a PayPal account so I could sell one thing on e-Bay 4 years ago. The account sat dormant since then. I found something I wanted to buy online and the only way is by going through PayPal. I had to update all my information and tried to link my bank to the account, but their site doesn't tell you that you have to update your personal information first before doing so, so they sent a verification code to my old cell number. I tried contacting them by telephone and because of the stupid virus, they closed their call center. These people deal with financial and banking matters. There's no excuse for them not to be able to answer the phone. It took them a week to straighten it out.

I placed a large order through Ebay and paid via PayPal. The seller is in China and never shipped my items and sent a fake tracking number that did not show up in USPS system. I filed a claim through Ebay and PayPal after Seller didn't respond to my dispute. Ebay closed my case saying "You went through PayPal" and the online system for PayPal did not allow me to entire the entire order amount in dispute as it was partial split. I tried emailing, calling and chatting via their system and it was all useless. An endless loop of chats with various employees with weird names (lovely, sweetie, etc.) who kept saying "To be honest, I can't help you fix this-sorry" and then saying "call customer service" but when I call, the message is "Due to Covid-19, phones are closed". No help whatsoever from PayPal!! Or Ebay!! I had to file dispute with my credit card company to get any service. I will NEVER use these companies again.

I know there are many reviews out there about the same situation and I took them lightly. I usually do not write reviews but I needed to advise customers who use PayPal as a payment method for online purchases. If you happen to purchase a product from a fraudulent company PayPal WILL take the scammer's side and you will not receive your refund. I purchased a piece of gym equipment and received a miniature plastic toy penguin (about 25 cent item). The item was shipped from NJ. Paypal told me I would have to return the item to China in order to get a refund. There's the scam, it would cost more money to return it than what I originally paid for the product I never received. PayPal get a cut when payment is made through them from the seller so they are not very willing to help a customer with refund.

They suck, nuff said. They think their "systems" work and they don't, you have to constantly contact them to get funds released, their customer service is full incompetent idiots and if it wasn't for them my eBay business could make 10k weekly but nooo God forbid you make tooo much money, PayPal doesnt want that at all.

I had a negative balance which I paid two weeks ago still have limitations on my account. I have called and emailed and still no results. Even though I have spoken to customer service twice nothing has been done to correct the situation.

Useless, stay away, garbage, use your bank, scam ARTISTS, money on hold for 2 month now even with this crisis they really care less, SCAM, DONT USE PAYPAL PRODUCTS, TERRIBLE CUSTOMER SERVICE, every representative tells you a different story, Stay AWAY.

Now I am partnering with gettransfer.com, and they pay me through paypal.com and every time I receive money to Paypal, my account is closed for 180 days, since I have to continue working I open another account. I give to gettransfer once they pay me Paypal. Again does their **, right now all my accounts have been held for 180 days and total money GBP 43,289, and every time I email them I get an email "thank you for reporting fake website," But karma is a **, I pray that once you grow old you lose same amount as me ten times if it will available, my email **, contact **, how dare you close my accounts during this corona period, if you have no money to pay your employees, sell the company, pay me my money, once corona is gone I will land to your offices with debt collectors or I do the worst,

I want a small online business selling trinkets and jewelry in Gold coins. Show me employee that did the PayPal stuff is no longer with the company. I went to access the PayPal account with our money in it and PayPal said that we have to wait a hundred eighty days. Meanwhile this is a business account that has multiple users so we couldn't even call the stinking Indian call center because it's closed. We had to text chat with the Indian call center. Very horrible experience. Will never do business with them again. Definitely going to be taking them to court.

PayPal will knowingly provide money to fraudulent companies and does not take the necessary steps to stop the payment from being processed. They should be sued and shut down. Beware! They are just as bad as the people performing the fraud!

I purchased some weights from a website. The website used PayPal as a payment service. The charge that came up was from a seller in Chinese writing. I emailed the website before it stopped working and emailed the seller. I received no response and notified paypal about suspected fraud. They took 21 days to tell me that they got a tracking number from the seller even though I told them the website wasn't working. The tracking number did not work either.

I have had an issue with my account and it's impossible to reach anyone on the phone. So, I've tried over 10 times on the virtual chat to get resolution. Whoever I am "chatting" with just signs out without resolving a thing. I can't wait to close this account.

For end-customers Paypal is good, but not for honest sellers. For example, I have ~300 USD stuck at my business account for more than 10 years. Funny they didn't stole hundreds of thousands in order to make up for their own faults. $300 and 10+ years is enough for me precedence to give them 1*. How many luxury swimming pools you bought using stolen money?

Please don't expect PayPal to help you if you're trying to get a fair resolution. Ordered items from China using PayPal (my bad). Over a month went by, nothing. Tried to contact them several times, no response. Contacted PayPal to report non delivery. Said they would check into it. After a month, they ruled in favor of seller, who told them items had been delivered, supposedly providing delivery information (electronically). No name of supposed delivery company or date of delivery provided to me, apparently all electronically generated. How convenient. PayPal resolution center goes to zero effort to actually see if what seller says is true. PayPal is a joke if you think it protects your purchase.

First let me state that I have worked for banks for several years. We are regulated. Paypal is not a financial institution (although they try to represent themselves as such) and therefore are not subject to the same rules. This makes a difference if you make a purchase and have an issue with it. Paypal can decide how they like in your favor or in the favor of the other person. But here's what I really have an issue with regarding Paypal.

I purchased thru eBay, which I have not done in many years. I used PayPal for payment which works well for me. Ebay only provided a confirmation page after it was too late and my order was shipped to the wrong address. I am lost in dispute resolution with paypal. However, which is more disturbing is that ebay is the parent company of paypal....doesn't that smell of conflict of interest?

I have been using PayPal for almost 16 years. At first they were a good company. Last week they let a unauthorized purchase go through I did not make. Refused to give my money back. I opened a case in resolution center. The same day they denied my claim. I said if it was a true transaction the seller would have gave tracking number. STAY AWAY FROM THEM. You do not need them to make a purchase on Ebay or Amazon. They are just a 2nd party tool. If you buy from Ebay you are still covered under buyer protection. With PayPal you never get to talk to a live agent. Company is useless.

PayPal customer service is awful! I've tried canceling my membership with PayPal and their website and chat line just leads you NOwhere. When I need to contact the chat line, they immediately disconnected me when they heard I wanted to cancel.

Paypal limited my account and my husband's account for no reason and they are holding around $2800.00 between the 2 accounts for 180 days. Right in the middle of the Coronavirus, the worst time ever to do this to someone. You can call them but the person you talk to can't help you out, I called and asked the woman why our accounts were limited and she said she did not know and Paypal is very secretive about account limitations. If you want to accuse someone of something and hold their money for 6 months give them a reason.

Honestly, I do not understand why the company with the worst customer service ever still exist. PayPal guarantees you full protection if you did not receive the goods or the quality of goods is poor. In fact, it is not true. I booked flight tickets and paid via PayPal. The flight was cancelled, the seller refused to give money back. I opened the dispute. PayPal closed without explaining the reason. I asked three times to explain the reason, they simply ignore all my questions. They even cannot explain their decisions. People who work there in customer support have 0 willingness to help, to understand the issue and to be professional. They are not able to listen the clients, they do not value them and they will not help you in case of any problems. Avoid this company!

I recently placed an order for a pair of electric cordless shearS from a pop up video. Price was around $50 US. What I received was a pair of manual pruning shears worth at most $7 US. Needless to say, I was livid. Correspondence with the supplier (China) brought no joy. They claimed I received my order and provided a tracking number. Yes, this was the tracking number, but not for the item I had purchased. I lodged a complaint with PayPal, which went through to dispute resolution. They ruled in favour of the supplier because I had a tracking number. A check on the suppliers reviews showed this scam to be quite common. PayPal has always ruled in favour of this supplier. It does make you wonder. I recommend before buying anything through PayPal, check the supplier reviews. If they’re not good, stay away. And by the way, this supplier is still operating.

Have been calling, emailing, reaching out on Instagram and Twitter since 4/14. No response in days, PayPal won't allow us to withdraw funds from our account to transfer into the business bank account. They locked the account for no reason out of the blue and during a time all businesses are struggling with COVID-19 can't even access funds. We really need a representative to reach out and fix the account immediately. Every day this isn't resolved is greatly impacting business and not allowing us to have access to our own funds. PAYPAL PLEASE RESPOND your time to resolve this matter, will be much appreciated for a struggling business during these hard times.

PayPal support was useless. Instead of helping me, they closed the conversation I was having with support. PayPal claims to offer "buyer protection," but I still haven't received the refund I am owed for an order that was canceled by the seller.

I bought a phone on eBay from a Chinese shipper. Big mistake. They kept giving me tracking #s and said it was on the way until the eBay warranty period (90 days?) expired. Then they sent me some wires. But Paypal covers me right? NOT. I provided them with a copy of the shipper's email with tracking #, photo of the received package with the same tracking # (but the label said "Bluetooth Speaker, not Phone) and contents (wires, not phone). Pretty clear.

I have been using PayPal to make purchases believing it to be safer and that my purchases would be protected. Unfortunately, when I finally needed to take advantage of PayPal's alleged buyer protection, I found that it is essentially nonexistent. I made the mistake of making a purchase from a seller, who I later discovered has an F rating on the BBB for fraudulent business practices. The item advertised on the site was not the item I received; it was a completely different, inferior item. After obviously being ignored by the seller, I turned to PayPal for help. The process of dealing with PayPal has been anything but helpful. Agents provide conflicting information and instructions, and then claim their hands are tied due to policies.

I can't shout this loud enough.... Do not trust PayPall!! They knowingly allow fraudulent sites to charge you and do nothing about correcting it!! There were several reviews on the same site that was allowed to continue to charge people.... They do nothing to stop it!! Even after being notified!! Do not use them ever!!

BAN PAYPAL! PayPal let me explain what’s going on: First: many people were victim of online fraud. Then: we all filed a claim with PayPal about the fraud. Then: PayPal denied claim stating item was delivered. Then: I contact UPS and they state that item was delivered, but not to my address, to a different address to a different person. Then UPS tell me that PayPal should call them and they will confirm this. Then I google to check the online company who is creating this fraud, to find over a dozen websites noting this online company as fraud. Then: I let PayPal know these facts and they DENY my claim, stating that the item was delivered, blatantly ignoring my facts of initial claim, so I posted a second claim with more supporting facts.

I made a payment and then immediately wanted to cancel, but there was no cancellation option, so I requested a refund. However, the money is being held by PayPal and it has been 13 days, the status of both the money going out and the request for refund are pending. The recipient can't receive the money so can't refund. I contacted customer service and was first told that the recipient should do a refund, then the 2nd time that the transaction is being reviewed which I don't understand why. Now I was advised to email the compliance dept. for more information. PayPal is making its customers jumping through hoops for a simple transaction which could have been simply cancelled. If I had another option to pay this recipient, I would not have used PayPal.

I loved PayPal till this passed 2 years I had PayPal credit decided to close it. Which is transferred to Synchrony Bank. Ever since then I’ve tried making my payments before the due date. I even had to call my bank trying to figure out why I’m always getting money returned to my actual bank account. Not only have I tried calling PayPal and trying to resolve this issue. It’s been over a year. I’m sick and tired of the back and forth and nothing being resolved. Now my score credit is being penalized for it. I’m tired of calling every month to make a payment over the phone since that’s the only way my payment will go through. I’ve never had an issue like this and honestly I’m over it!

Have not used PayPal for over a decade, due to trouble always having trouble with customer service. Already an online service, and it works only until you have an issue or there's a technical problem... which every other business finds a way to have you talk to someone & resolve it over the phone. I recently had to set up a new PayPal account only because it was my only option for the business I was working for. To this day, I have never seen my funds. Simply a technical issue, nothing wrong according to my bank or credit card co. It's all some glitch from PayPal's side, but even before the pandemic hit, they just send stock emails, tell me to call and then never answer, or cannot get through, they never call me back. Rinse + repeat, message after message. I had a true emergency and wrote about it to them in all caps. Made no difference at all. Just another stock response.

Next.com USA fraudulent. BBB said address does not exist. Took money. Never shipped or fans. Many phone calls or email. Paypal will not refund my money. Bigger scammer than Tobacco General. No help. I am out $129.96. Someone had to put scammer Paypal out of business.

I used PayPal for years for some purchases, but have now been burned twice. It's partly my fault, and partly the fault of PayPal's policies. In short, I made the mistake of initiating a payment to a merchant I quickly found out was a scam, so within minutes of the payment I contacted PayPal to let them know in hopes they could cancel it. PayPal would not, because I had as a default setting to pay as "Friends and Family." So, as a workaround I had my bank stop any payment request from PayPal, which my bank thankfully did. However, PayPal paid the merchant on my behalf and now I owe PayPal $91.00. PayPal is very short-sighted and rigid. I am canceling my account and do not recommend anyone uses PayPal.

I have very bad experience with PayPal and I don’t recommend to deal with them at all as they are dishonest and lies to me many times. I transferred money to someone in UK through them and I choose to convert the currency of the transferred money from GBP to EGP and I paid the exchange currency fees 4% to PayPal. However they requested the money from my bank account with USD and that lead to the bank deduct additional fees to convert from USD to EGP. I called them more than 6 times and sent many emails and they said it is our mistake and the financial department will contact you to get back the exchange currency fees to my account but neither contacted me nor return the money back and every time I called them they do the same thing especially CS named Mohsen. It is very bad experience to deal with PayPal and be careful if you will deal with them.

Keep getting the run around about my refund of 53.76. I purchased 2 items through PayPal. I purchase the items because of the video advertised and the company guarantees that the 2 wigs I purchased was 100 percent human hair and preplucked. When I received a messages from this company that shipping was delayed I responded that I just want to cancel and get a refund, I just got a bad feeling. I got no response so I sent a email a few days later, still no response. A few days later I received the wigs in the mail to my disappointment the wigs look nothing like what was advertised. I immediately called PayPal and filed a complaint. Was told no worries I'll receive my refund. A few days goes by no feedback so I called PayPal just to find out they disconnected their lines.

PayPal is the worst company ever. They froze my account with no notice or valid reason with balance of $5000 and won't let me withdraw my own money into my bank account. They say they're holding it for 180 days (6 Month) and I can access my own money after 180 days! Beware people. Do not use Paypal!

I don't know why you would choose PayPal over your traditional banking options. They will charge you right, left and center with fees which they will disguise as other things like their own "currency spread" over the actual currency rate. For example, you take $10 CAD out of your account - they will hit you with a ~6% charge - and when you redeposit $10 CAD and convert to USD - they will smack you with another ~6% charge. And customer service persons are like robots running off pre-written scripts.

Like many comments here, PayPal is no longer an advocate for the buyers. My last two claims were closed without any real information as to why. I used to buy everything with PayPal because I felt safe when opening a dispute. Now, in the last two claims, they asked me to open a claim with my financial institution. What is the point of paying with PayPal if I need to go to my credit card to open a dispute. To imagine that opening a dispute with a credit card company is better than using PayPal. What a regression. I am trying to find an alternative now.

I ordered 50 piece safety masks using credit card through PayPal. Seller emailed me that my shipment was on hold until they receive my payment, and the next day they confirmed payment went through and item should be expected in 12-18 days. It took a month for merchandise to be received by recipient. The merchandise was something different, and the label was not as described at all. I emailed the seller and no response. I emailed PayPal and they gave me a new address to ship back the item to a FM Online Shop **. PayPal would not agree to send me back my refund unless this was shipped. PayPal changes agents, my suggestions are dismissed, and conversation is repeated. No classified websites were found. Seller's email changed from ** to **.

I decided to use Paypal to accept payments from clients as a convenience because many individuals already have Paypal accounts set up and the fees were similar to a credit card processing service I was already using. When I tried to accept my first payment through them, everything went wrong. I received a text to "claim" my payment and did so. I got a confirmation page telling me I had claimed it and to go to my Summary page. My summary showed no money received. My Activities page showed nothing.

On March 3, 2020, I ordered a 30 inch talking Chucky doll (limited time offer) from a website called Civilian. I was not excited to order from them as there was no information about their website, but my husband wouldn't listen to me. After I ordered it, I received a confirmation email that said, Dolls Chucky x1 and had a link to the civilian website that would not load then and still will not load as the site is "no longer available"! I hoped for the best, and we waited.

I open a dispute about a scam online store with PayPal, because this scam site sent me a pair of fake RayBan sunglasses, they ruled in the seller's favor. I have no way to contact lakiitto.com other than the email address. I have no other places to turn. PayPal makes it very difficult to communicate with and because they make their money from the sellers that use their service. They do not care about the buyers who thought they were there to protect. PayPal Sucks! Do not use.

Use Amazon pay. Long story short, bought a service. The vendor could not offer the service for that date and offer a voucher. I don't want it and open a ticket with PayPal to get the money back. Guess what, they reply that this is not covered in the Safety and protection policies. But why you make me pay if you don't cover me? Use amazon and let these people go home! Here is the complain number on paypal just to show you that this is not a fake review! ** instead - They let you pay and then reply "this is not included..."

My friends tried to send me money. PayPal is holding the money saying I am a new seller and have to wait. I'm not a buyer or seller. I have 5 kids who need food. Thanks to PayPal they will have no food and I'm sure they are collecting interest on the money and my friends paid them also a fee to send it to me. I am not working due to my workplace being shut down due to covid19. PayPal is a rotten company.

Paypal will not release my money, Paypal had lied to me about sending out my paypal prepaid card. Have not received it since March 2020. Paypal has blocked me from requesting my money via check. Then today 04/06/2020 I received a email from paypal stating that paypal needs me to confirm my home address of which I already confirmed since November 2019. Paypal are crooks. They do not respect nor value us as customers. Paypal needs to be under severe investigation by the state of California for customer abuse and misconduct.

Ordered pizza online. I was charged twice. When I tried to tell Paypal the mistake... They put on my account that I was $36.00 in arrears. I had only spent two grand of my available 10 grand... yet in red... it was written I must pay that 36 bucks!! I have tried calling on phone listening for four hours... finally getting the "nope coronavirus shut us down".... Tried emailing, tried messaging and kept getting "I am sorry I don't understand"... Resolution center decided there was no problem. Yet even though I have thousands available they are saying "you must pay this now". I send my payments every month. Not behind. They must use common core math. I am paying monthly. Even sent them a copy of my available... what I spent... nothing... no help... no reply. No customer service. I will pay off my amount owed and I think these people need to be fined or put out of business.

Paypal seller sent a far lesser product than what they offered. When I got the product I quickly file a dispute through Paypal. I was told to send the item back. I sent it via USPS with tracking and receipts. After several weeks reviewing they came back with a resolution in favor of the seller. I sent in all this info via pictures of all documentation which they claim I did not send them even though I have all the emails stating they did get them. I tried to contact them through several mediums but all I got was the run around or no contact at all. Paypal is helping sellers give you less than what you purchased then have you send these things back and you don't get a refund.

On March 18, 2020, I placed an order and paid for it through Paypal. Within 30 minutes of that purchase, which was $183.48, I called the company and cancelled the order. I also contacted Paypal and tried to cancel the order too, but they had already taken the money out of my account. Needless to say, they are impossible to get in touch with. I have written emails, made complaints, and filed a report with the BBB. To date, I have not heard anything. I do not have any items purchased and I do not have any money. Paypal has my money and refuses to acknowledge their mistake. I would never use Paypal ever. They steal money right out of people's accounts.

I chatted with an agent after a transaction that I did not approve went through. I could not get in touch with the vendor that initiated the transaction. After 10 minutes of arguing, I finally got him to open a case. I was never asked any questions by PayPal, but an hour later the case was denied and closed. Luckily the vendor finally got back to me, realized the error, and refunded the money. It was an unauthorized charge by the vendor's own admission, yet PayPal's resolution center flippantly dismissed my dispute without hesitation.

VERY BAD Consumer protection & website issue. Recently I used the PayPal website to dispute two transactions for two different merchants. The first issue is that even after signing in, it was very difficult to navigate through the website to find my claims/update. Secondly, although I was very clear and precise (with proof) as to why the merchants needed to be held accountable, Paypal refused to help protect me as a Consumer. When I needed to be protected for my website purchases and merchants, Paypal failed which is why I lost trust.

I submitted a complaint which should have resulted in a refund from ATHPAY for $39.99. Athpay charged my account without my authorization after making a correct and authorized debit to my account of $2.99. The second charge appeared one week later. Paypal asked for documents I do not have. The PayPal receipt issued is the only one I saw and it is on PayPal's website through my account.

I was taking a trip to China in the fall and the tour provider required a 30% deposit to be paid through PayPal. Not a surprise, given the COVID 19 pandemic, the tour provider (China Tours) cancelled the tour and advised me to get a full refund for the deposit through PayPal. I lodged a dispute with PayPal within the required timeframe and have now been given one story after another as to why I'm not getting a refund (note: they never requested any of the documentation that I had to validate claim).

I made 2 purchases well before Christmas, neither arrived in time for Christmas. Both were inferior. I had paid with PayPal because they have a reputation for standing behind the sellers' rep. I was told if I returned the items I would be made whole upon the Merchants receipt. As long as I was able to show a complete history in pictures of the return process. Which I did, to a point. Unfortunately, on January 20th, 2020 all deliveries were put on hold in that region of China. Or so the USPS website notified me. And, it still appears to remain so.

I am very disappointed at PayPal. We sold my wife's car and tried transferring the payment via paypal. NEVER again!!!! They held up the money at every point, including holding the money for 2 WEEKS after they received it without interest. And for that "SERVICE" they charged me almost 4%!!! I tried calling their worthless "help desk" but the WOULD NOT do anything. STAY AWAY FROM PAYPAL.

After several years of good service, they just fell apart. Resolution center would not protect me when I did not receive my order for 2 months. Vendor identity from China which I was not aware of, was not transparent. Paypal tells me if I receive item after 2 months to refuse to accept, I did as instructed. They still refused to refund my money of $46 because then the vendor shipped. I never got the item. After 2 1/2 months of fighting with vendor, the VENDOR claimed they refunded my money to paypal. Paypal did not give me the refund, nor were they polite about it. I see them as THIEVES. I closed the account, you can never reopen so if your money is sitting there, they will keep it. Hopeful an alternative will happen for Ebay.

I am selecting 1 star because I am not able to select 0. I have been a PayPal user since 2011. But never had I has such terrible experiences with not only their service but also with their customer service. With everything going on with COVID19 they have shut down their call centers, you are only able to send messages and there is never someone live that you can talk to. They get on to respond when they feel like it, of course it is when you're no longer logged on, you don't get a notification, they don't assist you or respond to what you requested/asked and just say they will wait for you to log back on. And when you do, lo and behold, no one is available.

I made a couple of purchases through eBay. Items were under $5.00 a piece. I ended up not liking the items due to the smell of chemicals so I contacted both sellers to let them know I would be making my return of Burt's bees lip gloss product. I took the time to print out the return slips and dropped them off at my local Annex while I was out and about. To my surprise I had two charges appear on my PayPal account, each over $3.00. Roughly the same amount of what I had initially paid for each product. So not only am I out on the goods due to poor quality but I'm out the money with nothing to show for it. I would have to say that this is partially my own fault. The Sellers, neither one offered a free return policy on their item. Only free shipping but in the future, I will make certain to note that free returns are accepted.

I bought a poster on EBay from France. It arrived damaged. I returned the poster but the seller said he never received it. I had my customs return receipt from the post office. I filed a dispute with PayPal. I sent them my receipts and then they said they would give me my money back but kept delaying. I called them 6 times and spent hours on the phone. Finally the post office in France mailed the poster back to me because the seller refused to take it back. I called PP again and they are now refusing to reimburse me. I even emailed the corporate manager and haven’t heard from him either.

Our trip to Europe in April 2020 was cancelled due to travel restrictions & COVID-19. The airline cancelled our flight and we had paid $558 for upgraded "Comfort Economy" seats for this once-in-a-lifetime trip. The airline refused to refund the money for the upgraded seats although they had cancelled our flight. We sought help from PayPal Resolution Center to get the charges reversed. After a review Paypal Responded: "We have denied your request. This decision was made because your billing dispute doesn't match our qualifications for a billing dispute."

I have been trying to get my money out by wat of a check which is possible for a 1.50 fee. I sent 45 messages and all I get is BS from some stupid ** machines. You cannot talk to a person. They are great for collecting their fees from you but just try to get your money. They are the worst of the worst.

My account was blocked because I changed my phone number, there are many ways to authenticate if you actually made the changes, like Microsoft and Facebook do, like two-tier authentication, with your email and phone, but maybe it's something very complicated for your master mind, and they just freeze your account, because it's easier, and you don't care about the convenience of the customers, keeping it away from your money saying it's for your own "security" or "security", this prehistoric platform which is now falling apart under its own weight, and the stupid and rude policies they use to attack customers would end their own ruin, I highly recommend everything serious business do, abandon that rude and outdated platform and migrate to Zelle or whatever another more serious and customer-oriented platform.

I opened a PayPal account for business recently but this is the last I will use it as the experience has been appalling! It all started before the virus so do not use this as an excuse. I have a paper trail of emails back and forth and I get no answer after explaining my situation!!! The first payment from my customer which was her deposit was on hold for 21 day, when I disputed this they said it will be the first time as I am new. (I have had this as a personal account for years.) I should be trusted by now! I let it go and they released the payment.

Lately they have poor service. They are always on the side of the scammers, they do not return the amount of $69, which they agree with the seller. Since the seller is a ghost does not exist seems on the computer for as long as it sells and then disappears and PayPal agrees with them.

You would reckon that when you pay a lot of money for your transactions, you get a good and fast service. But nothing is more true. I paid a lot of money and still, all my transactions take a long time to complete. It can take days or even weeks. The customer service is hard to reach and they can't help you. Also, they use American standard rules which makes it impossible for me to transfer money. They won't compensate because they hide behind their guidelines. Never seen a worse service than this.

I am a freelance web developer. I use PayPal to invoice my clients. I received one payment and collected my funds without incident. Thereafter, PayPal has placed holds on my payments, asked me to verify my identity and contact info and I haven’t been able to transfer funds. I received an email 48 hours after submitting my ID SS card and utility bill, that my the company verified my identity. However when I attempted to transfer funds to my mum, I received an error to validate my cell number. I did yet the error says my mobile number isn’t in my name... What? Yes it is!!! Ok so I try to send my cash to Walmart to pick up funds... Oops Something Went Wrong.. is the message I received... Finally I decided to transfer the funds to my debit card... There is a 7 day hold!!!! Why... I call the company and no one is available due to the COVID19...

We had an unpleasant experience using Paypal as a payment system. I was trying to send money to a new Chinese supplier for goods, but due to a spelling mistake in the email address, the money did not go through to the correct recipient. Thus, I tried to cancel the payment by pressing on the pending mode as per instructed on the web in the app, but it did not work at all (even now). Consequently on a Monday, I called up Paypal Singapore's helpline, however to our annoyance it kept ringing for 20 minutes with no one picking up on the end. We tried it a few times and kept getting the same results. No response, constant ringing.

I opened my account when I was living abroad in France for a 6 month College exchange. I registered my Mexican credit card and I was able to make as many purchases as needed. After 5 years of using PayPal to purchase, I received a deposit and when I tried to transfer my money, it said I needed a French bank account to receive money. I've never had any bank accounts outside of Mexico so I had to call PayPal France about 6 times in order to have my money transferred to a new Mexican account. We were finally able to transferred it and shows as pending. The status says it that I will have access to the money in 21 business days for security purposes. I can't believe their system is so backdated that they will restrict me from my own money for such a long period of time. The deposit was made on March the 13th 2020, and I will not have access to it until mid April 2020.... Unbelievable!

I purchased a magic butter machine from a site which turned out to be from China. I waited between 4 and 6 weeks to get my product. When it came it wasn't what I ordered. I received a pair of knockoff sunglasses - Rayban so I contacted PayPal and they told the seller only wanted to give part of my money back because I got those sunglasses so I said no then they made me send them back on my dime so I did, that cost me 20 dollars. Next, they gave me a site where I can send info to help my case but the site wouldn't upload my info and they dismissed my claim so if I was you I would use a secure credit card, that way you get protected not the seller. PayPal will never get any more of my business.

On Sunday, I placed a payment order from Paypal to my account. There was a round of validation, technical verification problems, stupid automatic responses, support consultations, and especially a long wait. I didn't receive my payment until Friday. Using Paypal is a journey into the Middle Ages. The incredible length and complexity of this trivial operation convinced me that I no longer want to use Paypal. This is a complete shame for this company.

I had someone pay me $320 for painting their bathroom cabinets. PayPal froze the money for 21 days. When you try to call you can’t get a real person, you can do a chat and then it disconnects you about the time you’re getting an answer. I’ve called them seven times and got connected to a chat three times, four times transferred to customer service that is closed because of the coronavirus. I won’t use them again, there are too many people with the same complaint.

Using Shopify for my eCommerce business. Connected Shopify with Express Paypal Checkout...after going through the account limitation process and linking to Shopify, the sales made through Paypal are not showing up?? The sale was made 14 days ago and there is still no way to access my money? On top of this, there is no easy explanation available online in a 'help' section as to why this is happening. AND I cannot contact Paypal directly as their phone lines are closed. PayPal is supposed to be a reliable and professional business, but somehow I can't get in contact with one person?

I have a business account with PayPal, and changing it to a business account was the worst thing I could've done. Since I changed it I have less control over my account, I get charged pretty disgusting fees for the small amounts I make, and even if family or friends are just transferring money as a gift I still get charged a fee! It's harder to use as well. But my biggest grief is I've just had my access limited for the 2nd time without warning or explanation.

I used PayPal to pay for auto parts from a fraudulent site hikopsale.com. The site provided tracking information of a first class letter to PayPal and I could not dispute the transaction even when I provided the details of the shipping showing it was a letter instead of auto parts. It's unfortunate PayPal has no protection against fraud, like they make you believe.

I invoiced my client last month and was charged $34, but I received my funds immediately. This month I invoiced the same client and immediately received and email from PayPal stating the funds will be on hold for 21 days because this is a new account (FALSE) and to protect the buyer and seller. I contacted Paypal via chat because they are short staffed per their phone line. During the chat the rep told me the same thing. So, Paypal wasn't protecting the buyer and seller last month but this month they decide to protect us both, ha!

I purchased an item through PayPal not realizing the item came from Hong Kong. Returned the item to the address PayPal had requested. Also register the item at shipping. PayPal repeated several times “when they see the item has been shipped for return. The refund process will be processed”. Which was just another twisted truth. They said it did not need to be insured unless it was over 750.00. So the item was tracked all the way to Hong Kong and not signed for. They felt that was not enough for them to debt the vender's account and credit mine. This has been going on for months. No one cares or will take one step out of their work day to work the problem. I don’t recommend anyone to do business with this kind of lazy good for nothing behavior. Why use them? There’s no benefit. A waste of time and security!

I am a small time user of PayPal to sell items as I get them for a little extra income. I had sold A lot of five water filters that fit under your sink to an individual for 45 dollars, They paid for it via pay pal and I promptly shipped to the buyer. Now fast forward over two hundred days later, I receive a dispute from PP that this person said they did not authorize that payment. I sent them the info they needed to prove it was shipped to them. Name, Shipping address, date and even a tracking number, Not to mention this person went over the 180 day time frame that's in place to file a dispute by about two weeks. This still did not protect me and PP just took not just 45 dollars from me but also an extra 20 dollars. So be careful and keep meticulous records on ALL purchases and keep those receipts. I have decided to never use PP ever again.

My bank declined PayPal because of too many hits about a charge. When they could not take it from my authorized account they took it from my business account which they were not authorized to take. Made it look like I used my business account for a personal purchase. NOT GOOD!

I have used PayPal off and on for a number of years. About 4 years ago they "misplaced" a payment but after communicating with them a couple of times it was resolved. In Dec 2019 I made a payment of $80 to them but under the wrong account, they had changed account numbers after a merger and nowhere on my statements or online was the new account number. A few days after the due date I got a email saying my account was overdue.

If I could give them a negative star rating I would. The resolution center is absolutely useless. There is absolutely no protection to the consumer. Money was taken out of my account for a product I never received. I am closing my PAYPAL account!

I decided recently to start a small home repair business. I've been using PayPal for nearly three years to send child support payments to two ex-wives making regular weekly and monthly payments to each woman. I also use the service to transfer small friend to friend loans for over three years. I decided to leave my job and begin doing home repair work on my own. The first deposit payments that I collected from my customers I elected to use PayPal because I liked and trusted their service. Only when I began collecting these deposit payments did PayPal freeze my account and request arbitrary information even though all of my customers had logged into PayPal from their side and confirmed that the payments were legitimate.

They offer seller protection to sellers but not when there is charge backs. They dont care and claim they dont cover that. Scammers just like the buyers using PayPal. They should be shut down and sued for all of the charge backs they take from sellers plus their dumb $20 fee on top.

Very difficult to get access to your funds - numerous changing obstacles and rules. Most recent claim is they need verification of receipt of product by buyer. Gave FedEx tracking number which demonstrated that it was delivered a week ago. Following this conversation I was told on two separate occasions that it would be 24 hours and released. Almost 2 weeks since the product was delivered and 4 days after the claimed 24 hour release, I am now being told 21 days. Rarely write these reviews but recommend stay away and use another method for money transfer.

So FYI for anyone who uses PayPal. I have a credit line through PayPal but I also add my ATM/Visa card to it. I added my new bank card on the fifth of March to PayPal. On 6 March 2 transactions were made from a company called Venmo. First transaction $500.Second transaction $400. When I called Golden 1 to cancel the card and they started my fraud case it led back to a company called Venmo. And I told golden 1 I don’t have an account with a company called Venmo and actually had to Google what Venmo was. The customer service rep tells me, "Well you’ve had an account since 2018." I said no the only account I opened in 2018 was PayPal. Well Venmo turns out is owned by PayPal. So is it a coincidence that I changed my ATM Visa card with PayPal the night before $900 was taken out fraudulently. By a company that is owned by PayPal.

I paid a friend for an item I sold on eBay for him. PayPal confiscated the payment of $372 under the guise of being required by the government to reach a quota of reviewed transactions. I have made every attempt to provide them with information they requested (they would not even tell me what it was they wanted. I had to get that information from the person I am trying to pay). Two weeks later they still have my payment on hold.

PayPal is a joke. They completely blocked my account and have held my money for months! I call the number, try to chat and they won't even talk to me. I am going to report PayPal to the FTC and anyone else I can. They blocked my account so fast, I didn't even give me a chance to discuss. Then they hide behind their technology. I am an advertising agency and received ONE payment for a banner design that went on a site selling CBD. How in the world did I break policy??? Someone needs to do the right thing here. I can't believe how they've monopolized the online payment world, someday all this will backfire on them!!!

PayPal repeatedly holding Not-For-Profit funds and requesting massive information and documentation which has been repeatedly provided. We are a New York State Not-For-Profit Corporation that has been operating for 5 years. We run an annual educational and networking conference and raise money by selling sponsorships to companies that wish to participate. This year, we decided to streamline the sponsorship process by adding a pay via PayPal option to sponsors rather than collecting paper checks. This was apparently a huge mistake, as PayPal cannot figure out how we operate and has frozen our sponsorship funds repeatedly. PayPal placed our funds on hold 3 times consecutively and requested documentation and information about the operations, copies of ID, vendor invoices, etc. All of this information has been provided multiple times.

I opened a Paypal account about 10 years ago. Last year I tried to connect, but couldn't: paypal needed a recent statement from a bank account that was closed, or needed to call me on a phone number that didnt exist anymore to confirm my identity. I did try everything, no Drivers License, no Passport, no utility bill, NOTHING would be accepted by paypal to confirm my identity. I complained with the BBB and they permanently play a game of ping pong between customer services departments. Department USA says to contact department Europe and department Europe says to contact department USA. They use the fact that they have an international presence to play a permanent game of hide and seek. Except the game isnt funny. I simply cannot use my account nor access it and the customer service will do nothing apart from redirecting me to another department that will redirect me straight back to them...

I set up a PayPal account to arrange a long-term, ongoing transaction between myself and another person where we share a large expense. The other person accidentally touched the "transaction to a merchant" option. This means every transaction has to wait 21 days for the money to be released and also they take a 3% fee. For several months we have been trying to explain this is a transaction between two people and there are no goods or services exchanged. But customer service keeps giving us the runaround. They tell the payer they need to speak to the payee in order for the money to be released, and they tell the payee that they need to speak to the payer in order for the money to be released. In the mean time, neither of us have the money, PayPal does. Also why is it so hard for PayPal to correct a mistake? DO NOT USE THEM. Pick another way to exchange money.

I sold a set of books to a man online through Paypal. However, a few days after the transaction the buyer changed his mind (mind you the books were sent exactly as advertised) and wanted to return the books. I originally told the buyer I would refund his money but that he would need to pay the shipping to get the books back to me. The buyer filed an issue with the transaction on Paypal, and long story short I sent them our text conversation and all documents explaining everything above and Paypal decided to accept the buyer’s issue and charged me the money to reimburse the buyer for not only the books, but shipping as well. Also, I have never received the books in return. I never agreed to this and could not get a hold of anyone at Paypal to discuss the issue to have it resolved. I will not use Paypal again and hope no one else has to go through this.

Purchased Gift Clothes from China. I purchased 2 ladies tops as gifts. They stated delivery would be 10-20 days. I filed for cancellation and a refund after 22 days. One was delivered 30 days after the order, I cancelled the second item. No refund was made and conversing with PayPal's Resolution Center was like talking to a rock. I repeatedly contacted them and tried to clarify the remaining issue, to no avail. I called them today and what I got was a medical alert sales promotion, Not help.

I purchased 3 shoes for my kids. I happen to not verified the shipping address for one of them and after I confirm my order I notice that it is my very old address. I email the seller right away and they did not get back to me until 2 days after saying that I may be a fraud or not the owner of my card that was made payment with. I would have to wait for my order to ship to get the tracking number and contact them to hold my order at a suitable facility to where I can go get it. My old address is in Fresno Cali..and I now live in Oklahoma!! I call eBay customer service and they tell me to call my bank.

Made a purchase off a site I never used before and purchased a dog item. The site was called Bonanza and received email from Bonanza the next day, telling me that the dealer was no longer with them. They advised to deal with Paypal if there was a problem. Paypal already took my money. I checked with the USPS with the shipping number I was given and it said it was delivered. I never received it. Contacted USPS who said it was delivered to another address and under another name.

I called FEDEX 4X and gave them the track#. They said to me that the number provided came from Walmart, is not in my name and it was delivered in a different address. What it takes is someone from Ebay or Paypal to call FEDEX and confirm that it is a scam. They didn't do that, instead they denied my claim 4 times. I am trying again. The seller was removed, the item post says it was removed, but NO ONE can remove the 594.24 charges in my Paypal credit. IDK how the seller got the tracking number from Walmart and Ebay believed without a shadow of doubt.

4 Times they have stated my denial on an issue I did not have. The items took over 2 months and they had been purchased in early Dec. for Christmas. I tried to cancel the order in early Jan. But they said the items had been sent and gave me a tracking number. There was no record of an item with that number. They asked me to allow 35 days for delivery. It was over 50 days. Seriously, What reason would you accept?. Now I don't feel secure using PayPal.

I put in a dispute for $39.99 to a scam company that only had PayPal as an option. I followed what they said about contacting the company many times for this dispute. Sent them pictures of what they requested then kept getting the run-a-round and they wanted verification that I had gone to the police department and filed a report. They finally said they were dropping my dispute because I hadn’t sent in the police report. I’ve worked with other companies who have been wonderful and given me a refund when I hadn’t even asked for it. This one was REALLY legit and nothing. I’ve already changed my PayPal payments for Disney and checking to see what other accounts to change. Don’t deal with them. I’ve learned a good lesson and am glad it didn’t cost me more.

I originally thought hard about making a purchase, but went ahead with it when I saw that it could be transacted through PayPal. I very much regret that decision. PayPal did not insist that the seller answer my specific question about the value of the goods, which determined, according to their own policy, whether they needed to be returned or not. They also backed down when, in direct conflict with their own return policies, insisted that I return the goods to China, even though they had been shipped from New Jersey.

When you transfer to a bank account, make sure that all details to your PayPal account match your bank account details. From what I am currently experiencing right now, It's been a month since I transfer my funds to my bank account, I think my name doesn't match to my bank account details that's why there was a problem. But, I don't expect that this will take a month or more. I've been sending emails to Paypal to just bring back my money back to my PayPal account and I will do the rest. Until now, I haven't received my money yet. Sucks you know, it's like, I am being scammed. How long am I going to wait?

I have had an account with PayPal since 2009. And, I have had an account with Etsy for the same amount of time. Recently I ordered about 4-6 items through Etsy where each was paid through PayPal. PayPal gave each shipper a the same shipping address that was not my home address but the address of Home Depot in a town near me. I checked both my default shipping addresses on both Etsy and PayPal and there was NO incorrect address. So I contacted Etsy and they said whatever address PayPal gives them for shipping for each item purchased is the address the seller uses to ship the items.

I had bought some Trump hair socks for Christmas gifts. I ordered 4 pairs. I received them a month later than advertised. These were Christmas gifts. I was shorted one pair...they sent me 3 pairs and one pair of striped socks. I needed 4 for matching gifts. After several attempts to resolve with the China company, they only offered to refund $5. If I wanted to order the missing pair it would be $18.99....that didn't sound fair to me...just send me the missing pair as the order clearly stated 4 pairs of Trump hair socks and I know you have them because you are still selling them on your website. I finally had to file a complaint with PayPal (buy protection they advertise)...they told me to send the socks back for a refund...now mind you another month has passed. I gave them as gifts, I can't send them back now...

Disputed a purchase that was never received, seller sent a fake tracking number to PayPal to an address in my zip code that wasn't mine and paypal accepted it as fact and denied my claim. I contacted the post office and they said the parcel from that tracking number was delivered but the address was someone elses.

I filed a despute stating the even after I told the seller to correct the address they were sending the item to, they went ahead and sent it to the incorrect address. PayPal said that they sent it to the right address and closed the case. I sent proof showing that the seller received confirmation the corrected address and would even give me a gift if I didn’t cancel the order. Nope they still charged my account. With so many better ways to send money; PAYPAL should be servicing their customers better. I have had an account for over 15 years with PayPal but after this I’m closing my account and will not accept anyone who uses it.

When I created my PayPal account I had a current account that I saved as preferred payment account. When I closed this account and changed to a different bank and updated the new bank in the Paypal website. This is updated in PayPal website. But still in PayPal backend system it has the old account and every transaction goes to fetch money from the old account. When I called PayPal customer center and explained. They mentioned that what I see in the PayPal website is not what is in their system and this is still pointing to the old bank account. This mean my old bank can file me as a defaulter and my credit score can be affected!! PayPal is bad compared to other payment providers int he market!!

Why is PayPal saying they accept American Express when in fact, they DON'T? When you click on Paypal, you can see the AMEX card, then you get the following message from Paypal: Card NOT accepted. This is misleading to customers.

For over 3 weeks I've been trying to withdraw money from my Paypal account. Customer service says it's their security system preventing me from withdrawing so I need to withdraw in tranches. $20, $50, $100 and so on. Essentially teaching the system that it's safe. According to Paypal they have "no override mechanism". For 3 days their system has not allowed me to transfer any to my bank account. They are holding my money (over 20k) and refusing to release. This is insanity!

Long story short, I purchased a wig from Lwigs. The company kept telling me they were going to ship a wig for a good week. I got tired of waiting and told them to just cancel the order and refund me my money. I didn't hear from Lwigs so I opened up a dispute with Pay pal. The seller decides to ship out the wig so they thought they could keep my 363$. A pay pal rep told me to refuse shipment and that's what I did. The wig has been returned to shipper with a date of February 28, 2020. Even though the wig is damn there back to the shipper, pay pal has told me that it has to show as " delivered" in the DHL system. This whole process of holding my money has gone on for almost a month. Pay pal representatives aren't helpful and they will give you the run around if you let them.

After two decades I am closing my account on this unreliable internet service. They are refusing to refund the money that they and I am victim of a scam "EMETYSHOP.COM". The PayPal users beware of unreliability of this service who is encouraging scammers to take away people's money. Please STOP using PAYPAL.

I purchased 5 tires online through PayPal, thinking I would be protected. The tires were not delivered. I contacted UPS and they confirmed the package associated with the tracking number was for parcel delivered by the post office not for tires. The merchant gave a fraudulent tracking number. I contacted PayPal with proof from ups that the tracking number was not associated with my purchases. They sided with the merchant because he supplied a tracking number even though they had proof that the number provided was wrong.

A Vanilla Gift card with $60 was added to my Paypal account with the intent of using the $ for an eBay purchase. $60 was removed by PayPal - I HAVE A PRINTED RECORD OF THE WITHDRAWAL w/ PAYPAL as vendor. Those funds HAVE NOT been made available to me. I have made multiple attempts to solve the problem. Jenn ** made a return call to me and acknowledged the issue, although she said she could not help me, but she could transfer to me to someone who could... I was disconnected and have no way to reach her as the number she called from goes back to the auto-system... I have made multiple calls and sent multiple messages... They continue to "transfer" me back to the automatic system...

I used Paypal to complete a transaction. The seller was shipping from the US. I did not realize this was a shell company and that the actual merchant was in China. There are numerous complaints about the product and the company on PayPal, Amazon and Ebay. I have filed a complaint with the FTC regarding the fraud. The product received is not the product advertised, it isn't even the product ON THE PACKAGING!!!!

If I could give them 0 stars, I would. My daughter sent me money that I then tried to transfer to my bank acct. It was over $2,000 that I needed for my rent. PayPal put limitations on my account with them, and I then had to submit documentation AGAIN relevant to me and my bank acct. After being on hold and getting no resolution to my request to lift limitation so I could transfer money, I requested (rather loudly) to speak with a supervisor. After being put on hold AGAIN for another five minutes, I was told I would be transferred to a supervisor. The phone range twice as if being transferred, then went dead. I called back, really angry and frustrated now, and the same thing happened. I handed phone to my daughter, and now she is waiting for a callback. There is absolutely no reason for this to be happening. I WILL NEVER USE PAYPAL AGAIN...EVER.

Paypal gives you a round-around when it comes to disputes and always favors the merchant. Because they would lose money if they agree with you. They have all these ways to help you with any issues with your purchase, but don't ever believe it. They always lie. Try calling them and you'll get nowhere. Their after sales support people don't even know how to answer or solve your problem. Paypal has shoddy business operations. THEY LIE. I believe that this company should not even be operating and the customers that got so much grief from using them should file a class suit against PAYPAL. I closed my account already which I should have done a long time ago. Using Paypal is a big, big mistake.

Beware, Paypal has locked my account, and I cannot access. Money in it has been frozen for two weeks. Customer service just keeps telling me 48 hours. Cannot log on to account to even see it, keep getting 'password needs to be reset'.

To start with: they ask more questions than a police detective investigating a crime. Despite one providing the correct email address and p/w: they keep on telling the customer that is wrong. The same applies when one answers the questions: wrong but, they are actually right. If one wishes to tfr $ that is credited in one's account: well, just trying to write the applicable amount (usually the lot as it is NOT clever to leave any credit with PayPal) - it is kind of impossible. PayPal is an American companY: hence if you decide to send them messages: long time to reply and, in many case by incompetent Customer Specialists (!).

I ordered 2 rugs. I say rugs, but perhaps bath mats would be a better description. I ended up filing a dispute. The first rug came and it was a knockoff design that had same name and design of a rug I wanted. I usually order from a legitimate website but they were out of stock. I send pictures and a description of real rug I ordered and knockoff. Goods got shipped from China, Surprise!! Texas address was on website. Long story short, they found for the seller. Never got a detailed reason why and they claim their decision is final. I have filed a complaint with a government organization and will continue to seek options. I have been with Paypal a while. The true mettle of a company really comes when there is a problem. I owe Paypal the money as a pay later purchase. I plan to go all the way that I can, because if no one stands up, we are all going to fall.

I returned a very expensive purchase today through the merchant. I used my PayPal account becuase it was an online purchase and I wanted to keep my personal information confidential. The only refund method for the merchant was a paypal refund. I was not familiar with the refund procedure with Paypal and so I called them. The first associate informed me that the refund would not be available for one billing cycle, 30 days. Which is unacceptable as the purchase was deducted directly from my bank account, the refund should have been directly deposited. Uncomfortable with the policy I returned to the merchant to void the transaction, same day as the refund. The merchant was more than helpful and willing to assist me however, paypal had already accepted the refund and the transaction couldn't be voided.

We had an employee embezzle $40,000 from our company. We want to restrict her access to our financial institutions like Paypal. We have access to the account email. However, Paypal refuses to shut down the account without the consent of the employee that embezzled money. The Customer Service supervisor was very infuriating and disrespectful. He refused to transfer me to a supervisor, refused to give me his last name so I could follow up with another supervisor, and refused to give me any follow up information that would lead to a resolution. He was very difficult to work with. He would only tell me his first name was Margux. He had no problem with the fact that an employee that had already embezzled money could still access the account. He kept repeating, "once we get her verbal authorization, we can close the account. We have no other options." Ridiculous!!!

PayPal is highjacking my money and releasing my funds. I have completed their security protocol 4 separate times, confirming my credit card number, answering the security questions, uploading a photo ID changing my password, adding my cell phone number. I still cannot transfer my funds to my bank account. I called 3 days ago. They said to wait for the security measures to update. That obviously didnt work. I called back and spoke to a supervisor named Byron in Phoenix ID **. I was on the phone with him for an hour and confirmed all of the security protocol yet again.

I made the mistake of ordering a steel pan drum off of Facebook in November for a Christmas present. The site appeared to be domestic company and they advertised receipt by Christmas. I ordered with PayPal so I felt assured that if it was fraud I could get a refund. Boy was I wrong about PayPal! I opened up a dispute with PayPal in December when my attempts with the merchant rendered the same generic response over and over. The email claims the item was shipped and directs me to download an app to track the package that is phishing software. Unfortunately further research into the company and the app they direct you made it very clear I had been ripped off by a company ripping a lot of US consumers off.

I have $498 In my PayPal. It's available funds. I tried to transfer And they said that is unavailable at this time. I tried to send it to a friend. And the same response. So then I call and talk to a Filipina Woman who said, "This is standard procedure. It's our automated security system. Your money will be on hold for at least 72 hours." They own PayPal eBay Ensign Mo among others but they're going to withhold fund $500 For security reasons. I'm insured by the FDIC for up to $100,000 as their Holdings are in Wells Fargo. I don't need their Automated security system. They are just greedy. And Their customer service is terrible. You'll never get anywhere talking to any of them. Get cash app and save yourself the trouble.

Recently ordered a package. 1 bike motor from Mates Club. Use PayPal to pay for it. PayPal Annie and company email had correct address. Package was shipped to the wrong address then I obtain proof that it was shipped to the wrong address from the post office and they still denied my claim refusing to reimburse me. I feel robbed and cheated. I am not a rich man and I can't allow anyone to take from me. I called several times, made reports, presented evidence both company having having the right email on my shipment order but the package was labeled wrong. I'm sitting to a totally opposite address. This is why I'm fighting this complaint against mates club and PayPal for denying my claim even after I provided proof that the package was sent to the wrong address.

I just opened a PayPal account and I started receiving charges to my account. It totaled almost 40.00 and I ended up over drawing my bank. I reached out to PayPal and disputed these fraudulent charges and they did NOTHING. So I guess it’s ok to just take money out of people account. I’ll NEVER use PayPal again!???

I paid for an order through PayPal on 2/11/2020. PayPal withdrew the $1,100 USD from my account through routing and account number on 2/12/2020. PayPal sent me 2 emails on 2/11. First one states they sent a request to transfer funds from my checking account and the 2nd sent much later in the day states they received my money and sent it to vendor. On 2/12 I checked my account and it reflected the $1,100 transfer to PayPal. On the morning of 2/13/2020 I received an email from PayPal stating they had tried to draft my account on the morning of 2/13 and here are insufficient funds.

In my experience, PayPal doesn't have fraud protection. Or, this business is taken advantage of so much through fraud that they're overwhelmed and have no way of realistically protecting their customers. You can dispute a charge through the resolution center, telling them that the activity is fraudulent, but you'll never hear an actual representative apologize for the inconvenience of having over six hundred dollars unexpectedly removed from your bank account.

I have utilized PayPal for the past several years and only recently did I have an issue which required their intervention. 2 months later and the issue has not been resolved. Terrible way to run a business. I am deleting my account.

Paypal places a hold on Money for new users. This seems perfectly fair right? Sure you hold my money until a day after the shipment arrives, ok. Also cool. Then when I go to transfer the money into my bank because duh I want to spend it... Nope Paypal places a second hold on the transfer. They say another 72 hours to review it after it's already been held for 2 weeks. Seriously? What is wrong with them? If I have already waited and the buyer has no dispute why hold the money further? I say it all adds up in interest for Paypal so having a policy where they can hold millions of dollar for days means more to paypal bottom line. This is obviously the reason. Nothing else is plausible.

I had problems logging into PayPal and could not reset my password. I noticed another name and another telephone number on the verify portion. I don’t recognize that person nor do I know that number. When using the 2 stage verification, I get the email but the telephone number is different. I called PayPal more than once to fix this obvious fraud. My name is Louis and the name on the account now is Hilda with same last name. PayPal could not verify me over the phone because I could not repeat the entire fraudulent telephone number. I cannot even close the account without the other person's verification. PayPal’s only fix is for me to use another email address and open an new account. That is not going to happen, especially with all the other options I have to move money around. Bye, Bye PayPal.

On the first screen, PayPal claims they will protect and aid in making sure you're not ripped off. I found that to be a lie. Their goal is to keep passing the buck and proclaiming it is your fault. My case was simple. I ordered something and didn’t get it. I contacted PayPal. They contacted the seller. Seller sent a tracking number, no other information. I waited. Site said item was delivered. I contacted the post office. They said the tracking number was addressed to someone else, not me. I contacted PayPal and told customer service and explained everything again. Next day I got an email from PayPal that my case was closed because item shows it was delivered. I am out 102 dollars to those idiots. I am still fighting PayPal for them to do what they promise they would do on their site. I would highly recommend you stay away from PayPal. They don’t honor what they say they do on their site.

I purchased what was supposed to two Daiwa BG4000 fishing reels advertised on Facebook. The price was quite good and I thought it was a new customer price to get online users. A month later I get a package with Chinese writing all over it. I opened the package to find two knock-off no name reels with 3000 painted on the spool. They were obviously cheap and certainly not the size of a BG4000. I notified PayPal immediately by phone (after a 22 minute wait) and opened a complaint. After 10 days I called and was told PayPal was waiting for more information from the seller. I asked what information and was told they din't know but if I would accept a 25% credit I would be able to keep the reels. I said, "No, I want my money back." They said to call back in 5 more days, which I did and was told I should not have been told to call back. The PayPal person said I could send the items back to China but that shipping was on me.

Bought a robovac. It turned out the product is defective. The company did not honor its return policy. They wanted me to pay for the return and some other fees that didn’t make sense. I contacted Paypal for help but they refused to help. Paypal claimed that the seller was trying to resolve the dispute. Needless to say, Paypal is useless. Might as well pay with your credit card, the credit card companies do much better to protect your purchases.

4 times I made orders to Rockauto and paid thru Paypal. Paypal sent them a mixed address of 2 I had stored on their site. One part address NY. One part address Myrtle Beach S.C. Rockauto receives back the package and gives me credit minus the shipping charge. It's paypal's fault in mixing addresses and they claim they dont pay for errors, I dropped them. Dont use.

I am trying to log into my PayPal account. This is a viscous circle of frustration. They send me a link to reset my password {which I've tried about a dozen times- no exaggeration), which then does not allow me to reset it because they say I owe them $56. They then forward my call to an "affiliate" (debt collector). After thinking I'm on hold with this company (WWW.ACIBILLPAY.COM) they tell me to go to the website and make my payment. I go to the website to see what it is and they want me to login. I have no idea what this site is, if it's actually legitimate. It asks for my login and Social Security number which I don't even need to explain why I won't supply. I am trying to login to my account to see what this charge could be but I am locked out and the circle begins again.