PayPal Reviews

Ordered a product on June 21st, which I paid for via PayPal. Filed a claim with Paypal on July 4th for not receiving the product, after failed attempts to contact the vendor (Vendor website no longer available). Vendor provided Paypal with bogus tracking number for a package that was sent to a different address, and was for a product which weighed significantly less than the product ordered. Requested Paypal to obtain a copy of shipping label from seller showing tracking number, but to date, August 5th, that has not been obtained that I'm aware of. And PayPal just keeps moving out the resolution date on the claim, now supposedly it is 8/10. Buyer beware, Paypal Protection is a joke.

I feel like PayPal is a scam and is in with the people or companies to steal. You buy with PayPal it's suppose to be protected but they charge you soon as you put in the order. You don’t get a tracking number or anything then they are unreachable, you end up losing your money or disputing with your bank to try and get your money back. They are thieves.

Ordered pair of pants, shorts and one pair of shoes from TIG Quality Life for $86.00. Received two pairs of pants and shorts, no shoes. Clothing did not fit so asked for a refund. Rip off merchant only offered $30.00 compensation and to keep the merchandise. Filed dispute with PayPal and their only resolution was a full refund but I had to return the merchandise. Merchant is in China and shipping charges would have been over $45.00. I will never use PayPal again and don't recommend anyone using them too. Ended up disputing charge with my bank.

We ordered a 2004 Highlander Sun Visor from eBay processed through newcarparts.com, never received it, canceled the order, a refund was processed by newcarparts.com, but since PayPal handled the financial transaction, the refund had to come from them. I disputed the transaction with Discover Credit Card and they have had the dispute for over a month and PayPal has yet to process the refund. I will no longer deal with eBay because of their use of PayPal and definitely I would not have anything to do with PayPal! A word of warning to future buyers dealing with eBay and PayPal.

Worst company to deal with. They are in business with a bunch of scam companies. They take your money you get NOTHING. You are out your money and they continue to allow these scam companies to keep doing this. This company have almost 400 complaints in the past few months of the EXACT same thing happening. You order an item that is large my case was a bike. They send a pair of socks or some piece of plastic. They track it and it always says left in your mail box. Since my mailbox is 2 inches by 2 inches NO bike could fit. But Paypal ruled with this company and they get to keep my money. They refuse to let me cancel my account. They refuse to let me take my bank account off their site.

AVOID AT ALL COSTS! PayPal credit is a proper fraud. I have paid back my balance in full but had to return the goods for refund. Guess what, my balance is not only over agreed limit now but I CANNOT MAKE A TRANSFER TO ANY OF MY ACCOUNTS/CARDS USING MY CREDIT FUNDS! SHOCKING. They have been holding back my refund as a ransom and I am £429 down thanks to PayPal Credit! I also cannot make a payment using paypal credit as this option is not available to all merchants. So here I am stuck without my refund and can not use my positive balance credit funds. Honestly, every credit card provider lets make a overheads balance transfer, yet PayPal will RIP YOU OFF big time. What a fraudulent scheme that is!

I ordered items using PayPal which totaled $200+ and it never came. Found out it was coming from China and they were delayed because of slow shipping during the pandemic. Did a claim and was given a contact point from paypal. Conversations were all done on paypal claim page. Seller even told me to escalate the claim. I did and provided all info from conversations from seller. Was told by paypal that they would contact me if more info was needed. The only message was that they were waiting to hear from seller. They never contacted me nor heard from the seller but closed my case. Now they are not answering calls or emails. They knew this was a bogus company and took my money. They are probably working with these bogus companies and keeping monies.

I ordered from a company in California in April. I never received the item and the company even told me they never shipped it. Paypal is refusing to refund me and I’ve disputed it twice. I have been in contact with the company for months now and they keep telling me paypal is issuing me a credit. Now I will be seeking legal action against both. Covid is not an excuse for 4 months of no customer service and some automated system determining I owe the money. Attached are copies of my dispute being denied again because for some reason paypal thinks the item shipped. If you notice in the shipping notice it says the package shipped was 4 pounds. The item I ordered that I didn’t receive is 25 pounds. Don’t believe me paypal well the shipping notice doesn’t lie!!!

I paid for an order from Just Fashion Now through PayPal. Just Fashion Now ended up being a company that scams people by not sending what is on their website. I asked Paypal to make them pay the shipping of the items because they deliberately deceived me as the buyer. Just Fashion Now doesn't tell you upfront that you have to send the order back to China. They send you mock (trash) items instead of what they have listed, then when you try to send it back they tell you you have to ship it back to China. It ends up costing the buyer more to ship the order back than it's worth.

Abysmal would be a compliment. I made an online purchase using PayPal. Paypal never made a record of my purchase in my account, or of the fact that I never received it, or of the fact that the account transaction was placed into collections. This is very dangerous. I reached out to PayPal on several occasions and my case was automatically dismissed by a bot.

PayPal is the worse company I've ever dealt with. They say you need to build history with them. I've never had a charge back with them, have a perfect history and they continue to hold funds for 21 days. There have been occasions that they've held my money for 280 days. YES you read that right 280 days!

I placed an order for a Kitchenaid mixer 233.99, but it says they paid kitchenaid 1.00 and now my account says pending and I can't get any help from PayPal. I'm so very disappointed and I'm disabled and can't afford a 233.99 ripoff.

I truly am at a loss for words. On June 1 I ordered a product from a merchant, which was in India. When I receive this package, it was not a suit, it was a little tiny T-shirt. Absolutely a joke. The seller, who I had been texting back-and-forth prior to receiving I was not so friendly. He refused to refund, and therefore I started my dispute with PayPal. Although I know he does not want this ridiculous product back, I went ahead and paid the exorbitant & out to ship it back to him. The shipping office said it could take 2 to 3 months to get there. The merchant does not even respond to me anymore and I do not even believe they are in business.

PayPal says they offer buyer protection. This is false information. I ordered an item in April and have not received it as of July/20. I filed a complaint on PayPal resolution website. After a few weeks of not hearing anything, I followed up with PayPal. They tell me the sent several emails to me directing me to elevate my complaint. I didn’t receive these emails and now they say once the case is closed, they can’t reopen it. Then they tell me to dispute it on my credit card. Unfortunately, for me my account is linked to my bank account and not my credit card. My bank won’t do a chargeback on a bank account.

Paypal money transfer is fraud. I needed access to some funds from family for an emergency situation. I received my money okay, however I couldn't transfer my own money into my bank account. No phone access, message center people are trained to copy and paste from their manual. No sense of listening or paying attention to customer needs. This is truly the worst customer service I have received. To PayPal shut down your money transfer system as it is fraud and useless.

PayPal is holding a substantial payment from a customer for 21 days saying it is for the buyers protection. The problem is that buyer has demanded the hold be released and has offered to contact PayPal or do what it takes to release the hold. PayPal has literally said "it's out of my hands" and has refused to provide a way for the buyer to have the hold released and deposited to my account. I believe PayPal trades on the held money like banks do and that's why they hold it - it isn't for anyone's protection because in this case both the buyer and seller want the hold released and PayPal refuses. CORRUPT COMPANY - DO NOT USE or you risk your money being held for 3 weeks for no reason!

I made a 41.65 purchase and used PayPal. I failed for a refund because I never received the item. The seller sent a fake tracking number to me. I forwarded to PayPal. PayPal said I didn’t provide enough information. And keep my money. I placed this order back in May. It’s August and no money. No product. PayPal is trash and full of BS.

PayPal is by far THE ABSOLUTE WORST payment system of all time!! You can't reach a representative by phone. You send message after message for help, and no response!! SUPER HORRIBLE CUSTOMER SERVICE!!

I never got my item and I was told I was going to get a refund by July 31 but they told me they would have to give the gentleman a chance to mail me my product which after a month I canceled because I don’t want it anymore. I had to go and re-purchase dog medicine and spend more money because the gentleman never contacted me but they did not care. So I had to go to my bank because I went to my bank. They told me they can’t help me anymore so basically the seller even though he scammed me has more rights than I do.

PayPal placed a hold on my account after I disputed a transaction. The merchant was unable to receive the amount sent. Now PayPal is giving me the run around of returning my funds back to my account. They asked me to contact my bank as an option. I did but my bank stated that they have no rights or recovery through PayPal to release my funds. That it was between the merchant, myself and PayPal. This has been days of messaging the center and still not resolved. I can't even get a hold of PayPal on their 888 number (they keep disconnecting me) and they take forever to message me back on the message center. I will never use them again. I've explained to my family members and they think this is a scam from PayPal SO BEWARE PEOPLE.

I ordered a river raft on July 13th. I received a tracking number the next day. When I checked the tracking number it said my package was sent and delivered on July 14th. I never received my order so I took screenshots of everything and contacted PayPal and made an attempt to contact the seller. Out of nowhere PayPal decided to close my case after I have made multiple attempts to contact the seller and PayPal explaining I was ripped off. I will never use PayPal again. I'm out $99.87 now. Thanks for nothing Paypal!

I opened a account with PayPal to sell some equipment that I no longer use, now mind you this expensive equipment, I thought it would be a safe place to get paid and protect the buyer as well, so I send the buyer a invoice through PayPal. They immediately put the funds into the account, they are buying these items at a fifty percent discount so of course they responded quickly, I in turn immediately shipped the item same day, 5 days go by buyer signs for the recipient of package, I then get a notification from PayPal they are putting a hold on my payment, I needed to provide a Identification/driveR license, passport, ok no problem except their web site will not work and I can’t upload my ID, contact PayPal through their message center, they responded days later, ok now that’s resolved.

I have been a member of Paypal for years and always use them when purchasing anything online. They used to always stand behind the customer and went above and beyond whenever necessary. I almost felt like I had a "shopping lawyer" to help me obtain the products and service for which we paid. Over the past year I have had two different issues with companies overseas, where I feel I need Paypal's support the most, and it appears Paypal service is not worthy of their customer's business any longer.

After we started creating our first business PayPal, as we are trying to take on our business oversea. We set up Business PayPal and receive our Debit Mastercard. As I mentioned we are doing business overseas, the first issue we ran into is the money we received from our customers had been on hold. Since my past experiences with PayPal, I know as a new account we will need to go through what we called PayPal red tapes. In the past, one phone call with PayPal, I would get my fund released within 3 days. Then, I made the first phone call, there was no Live agent on call so I have to use message center. I spent countless time to send message back and forth and those messages are just useless.

I opened an account with PayPal. What a nightmare. There have been numerous problems. Then they for no reason suddenly closed my account. They are a terrible company with terrible customer service, so terrible, it's non existent.

Made a purchase at Selfridges. I was charged import duties. DHL sent me a bill upon item arrival $ 245. I made contact with Selfridges and had no response. I opened a case with PayPal and my case was denied due to not qualifying for a dispute. I ended up paying 20% taxes. PayPal does not protect its clients.

I been fighting n dispute with PayPal 5 orders at least 500$ just because there's a tracking #. I never received what I ordered. They sent me 99$ mask and socks for kennels and I can't get a refund. I have all the proof and shipped tracking orders.

I purchased an item from a merchant I was unfamiliar with. I used PayPal for the purchase. I never received the item. They're treating me like a criminal and making me prove I didn't receive it. Even after they provided me with 2 different bogus tracking numbers. The first of which was delivered in another state. The second one was given to me after it was delivered in my city. Strange they seem to have waited to give me that info after they found one in my city. Neither one is associated with me, my address or the merchant. But, I have to prove it. And PayPal and/or the merchant can do whatever they want and I'm without my purchase or my money.

Paypal holds our money of $7109 for more than 10 months. They blocked our account for no reason, on 10/05/2020 said they will to keep the money for 6 months. Now is July 30/2020. They still keep the money, not responding to the messages. We have to take legal action against this Criminal.

I was on my phone, using the mobile site trying to dispute a claim for a purchase that I never received to report an unauthorized purchase and PayPal closed the claim even though I never got my item. So because they closed it, I can't get my money back.

A customer has filed a charge-back claim through PayPal. We have provided full and comprehensive evidence of the parcel delivery with full tracking number details and even went as far as attaching the postage label that was used for the parcel. Instead of safeguarding the transaction under seller protection, PayPal chose to scam us for the full amount plus charge-back fee of $15 to add insult to injury. We have sent three messages through their site and no help was provided. They refused to refund the money and insist of scamming us.

I made one purchase from an unknown seller. Got charged twice. I didn't get a tracking number to track my package. When I finally did it said my package had been delivered even before I had made a purchase. I made my purchase on 7/24. Got charged and then got charged again on the 7/27 for a different amount and it said my package had been delivered on 7/02. It's a scam.

I purchased Birkenstock shoes from a buyer unknown to me. I used PayPal because of their buyer protection promise. When the shoes arrived they were very cheap imitations. To get a refund I had to return shoes which would cost 57.00. Almost as much as the shoes. PayPal would do nothing for me. I think it is fraud if they promise a brand and send a imitation. PayPal sides with the seller not the buyer.

I had purchased a item, and had to go thru PayPal in March 2020? After months of trying to track order, which was from Jinzhou Network Technology Co., Limited, (China) seller claims to had sent and it was delivered? All this time I could not track this item, nor get any information regarding any refund of $25.28. Now 4 months later, I receive a email stating they (paypal) have decided to deny my case because has told them that it was delivered? Is this the way it should be? I dont think so.

I had a call from my credit card bank stating last Saturday that they had a caller claiming to be me and wanted to change the contact phone number and email address. The person failed the id test therefore I received a call from the bank's investigation arm. Therefore I thought this was strange and notice a email from Paypal that my mobile number was changed with the last 3 digits of that mobile number showing and which was not mine. Therefore I thought I will log in to Paypal and my usual login did not work so I tried using the forgot password and reset password. Due to the person changing the login with password and security question which I did not put on I could not log in.

I've been a seller on Ebay for years. All of a sudden PayPal puts a hold on my funds from the buyer. Why? I can't get a straight answer out of them. They just want to run you in circles - "We’ve placed the money on hold because we believe this transaction may involve a higher than usual risk." There are a lot of messages on the seller community boards in the last couple weeks of this happening to many sellers on Ebay.

Unlike many, this doesn't have to do with money but support around my PayPal Credit account. My account is in good standing. I wanted to switch my PP Credit to another PayPal account. Something you can seemingly do by reading about people who have done it in the past. However, doing it proved impossible because support sends you in circles. PP support tells you to start a chat in PP Credit. PP credit support says they can't do anything and to talk to PP. I try my other account, they seem to want to help but suggest I start the request from my original account. Ask again there, tell me they can't help me start a ticket in PP Credit. Around and around, no one cares, bothers to read. I did this over two weeks 6 chats same circle. It's absolute garbage. STAY AWAY from this company.

I don't use the word hate or say I hate things, but PayPal...I hate. They closed my account under vague reasons asking to refer to their policy which is vague. They have no customer support and very slow email communication. If you're a business owner, they hold your cash for reasons such as "abnormal" flow of income. Well dear business owner, if you're getting more sales, that is deemed as abnormal to Paypal. Expect them to hold your money for an indefinite amount of time, and release it whenever they please. In addition, they will limit your account so you won't be able to transfer money, send money, and etc. Absolute trash.

Was told because I no longer had access to my phone number my account I had for 5+ years, would have to be closed and I would have to create a new one?! *Have had nothing but issues since no longer have the loadable credit card because of this. Choose not link a card because it gets multiple attempted hack charges and they do nothing about it! Overdrafts fees of 75.00 each time. My bank pulled back the $400.00 but I still was stuck with the 2 $75.00 overdrafts. I emailed PayPal and received no response from PayPal!

PayPal is holding military personnel pay.. How many of y'all think that is correct? Just think if this is how they treat their military personnel how do you think they treat us non-military... Silly one of me to ask. I know PayPal holding a military personnel and his family's pay.. That means. No food for our children. No house.. Hmmn and he is fighting for y'all at PayPal. Hmm thinking about why PayPal would hold on to a military families lifeline.. A military personnel pay his wife's way of taking care of the children. And y'all at PayPal don't care if you are holding a military personnel's pay.. Wowsers that's not good at all..

Let me start by saying that there is absolutely no customer service at PayPal. There is no one that will help you if you encounter a processing failure. I purchased an item online at BestBuy and paid for it with PayPal. The item was defective and I returned it via mail. BestBuy completed the return and sent me an electronic receipt. This was over a month ago. I have still not received credit to my PayPal account nor the credit card. I reached out to PayPal several times to no avail. I eventually made a complaint through my credit card company. As soon as I did that PayPal locked my account. Ridiculous! Do not use this company if you can avoid it.

If you ever need to speak to a live person, forget it because their site will run you around in circles. I had my account placed on hold, and even after submitting all they required, they would not give me a time for resolution. It's been over two weeks now, and I've been a customer since 2018. They've gotten many service charges from me since then, and I deserve a more rapid direct response. I would give them no stars if it existed. I will try another service and then gladly drop them. They've gotten enough of my money already.

I ordered a balaclava (a full head, except eye slot, covering) from a Paypal linked merchant. Product ordered on April 19, 2020 and paid for by my active Paypal account that day. I have tried to get mask from merchant - Forget it, useless =No response there. 90 days later, yesterday, I went to the Paypal portal to contest the charge on my Paypal account due to non receipt of ordered and paid for item. I found it ABSOLUTELY IMPOSSIBLE TO NAVIGATE Paypal and the dispute resolution scheme. I sent a webportal message to Paypal after I could NOT GET ANYONE ON THE PHONE AT PAYPAL after 20 minutes. I just gave up.

Held 400.00$ for weeks then took it no explanation and no customer service available period. After providing all documentation asked for my money. Just disappeared and no one has given me any answers on why or where my $ went.

PayPal is an unacceptable, unfriendly aggravation. It is impossible to address errors with Customer Service. They are liberal in disposing your funds. I have classified a one-star rating because a minus category was not offered.

I've been trying for days to get someone at PayPal to help me with a refund from a seller. The seller says it was sent to PayPal but it's never shown up. The seller gave me the transaction ID# and I've emailed, tried to live chat, and called. PayPal is blaming the lack of service on Covid. Really? No one is working from home?? They don't even answer the phone. Chat says it will be hours...maybe days...before I get an answer and do I want to continue. Seriously??

I am extremely upset with PayPal. They are supposed to be taking care of their customers by handling situations to the fullest extent & on 2 occasions, I have YET to see this. This "Trading" company charged us $100 for a large playground slide that we ordered well over a month ago. So at this point my husband & I contacted Paypal concerned because we hadn't received any tracking number, messaged the seller and no response from them, went to this seller's website from where we purchased and they had suddenly removed this website completely and no package has been delivered. We contacted Paypal in high hopes that they would go above and beyond for us and help us. Here is the deal, I have every delivery company connected to all emails I use, meaning that whenever there's a shipment coming in, I get updated in notifications no matter who is delivering. This was not the case.

I ordered a total of 5 items from Best Trendy Deals. Originally 2 orders; I received one. Three months passed without receiving any other items. I had emailed the company several times with the only message that the order was on its way. I contacted the PayPal resolution center, they opened a case and eventually turned down my request because Best Trendy Deals had submitted a tracking receipt. PayPal never allowed me to respond - there was only one item in the tracking receipt. I still have 3 items out - supposedly in California. They have been there for at least a month. I wonder why (with a lot of BBB comments regarding Best Trendy Deals) PayPal remains a choice of this vendor.

I transferred $100.00 to my nephew. PayPal requested 1072.00 from my bank to my PayPal account. In other words I sent money to myself. They say you can’t send money to yourself but that’s what they did. Then I sent him $6.00 and they deducted it from my account. Then they had him with a negative balance (which was wrong) and applied the $6 to his negative balance. So they stole $100.00 from my nephew and I lost $6.00 on this transaction. PayPal sucks. I’ll never use PayPal again and you can bet I will give PayPal a very negative review to everyone I see! I want my $6.00 back and my nephew wants his $100.00 back that I never got. PayPal made a very big mistake and we shouldn’t have to pay for it. But we are.

I requested monies transferred from PayPal to me. The only option was a check. The check was issued on June 22. On the weekend of June 27/28 my mailbox was broken into and 2 checks were stolen. One of those was from PayPal. The PayPal check was cashed on June 29. They have sent me a copy of that check. However, I did not cash the check. I was out of town. I used the online chat, big mistake, to raise a complaint. That started on June 24.

I ordered from a site online and used Paypal. I waited over a month for what I ordered to arrive from China, and when it did, it was not what I ordered. In fact, it's value was probably 1% of what I ordered. I submitted a case with PayPal. I included photos of what I received and a link to the product I ordered, but they sided with the scammers. When they say that they protect your purchase, they are lying.

More than 20 years with PayPal and NOW: PayPal does not comply with its Buyer Protection Rules. Two transactions from the seller’s thief. An empty small parcel arrived instead of a washing machine. More than a month there is a correspondence with the customer service. A few dozen photos to customer service... resolution center... They don’t even read and their heads don’t work to look at the weight and dimensions. How stupid can you be? A small parcel does not fit the dimensions of the washing machine. The weight does not match either.

I’ve used and trusted PayPal for years but my trust was misplaced. On June 9, 2020, I placed an online order for a webcam. It never came. When I went back to the vendor’s website, I tried to contact them via phone. The number shown goes unanswered. When I attempted to reach them via email, it bounced back as undeliverable. PayPal then gave me another email address and that too bounced back. The U.S. Postal Service has confirmed that the tracking number the vendor provided was also bogus.

Having a really bad experience with PayPal account they limited access to my funds saying I had risky behavior. The only thing that goes into my account is my unemployment. I don’t make sales or purchases. They have limited my account to the point that I cannot do business with them and they are holding my money for 180 days. My family and I cannot wait six months to access our funds. This is our only means of income through all this pandemic and they don’t want to help. This is ridiculous can’t even speak to someone on the phone it’s just robots through a messaging chat.

A rogue software company charged me a "recurring" fee. Paypal not only gave them my positive balance, but also provided "credit" to me, so I own a negative balance to Paypal. I tried to dispute, but Paypal is on the scammer's side. Paypal made scammer's life so easy accepting so called "proof of purchase" via their REST API without any due diligence to validate how the information was collected. I tried to resolve with Paypal but no humans are reachable. Finally got to their collection department, and all they can say is sorry and give me a physical P.O. Box to write a letter to. I even gave up my positive balance, and just want Paypal to clean up the negative balance since I never signed any agreement to use Paypal's credit. The answer is still, "Sorry, nothing we can do, write to PO Box."

Do not use this company, stay away. They routed my purchase to my credit card without authorization, when there were ample funds in my account. Then they froze my account without authorization. I made their changes to "help" resolve my account to no conclusion. My account is still frozen and I have been trying to contact them for five months now. Only automated messages are on the phone. The internal message system only sends generic responses about the help page, but they never respond to any subject I actually sent. Truly a terrible customer service, I would say no customer service is more realistic. I can't even close my account, the system won't let me. Truly terrible company. Frustrated in Florida

I ordered an ice maker paid for via PayPal. The seller shipped the item to a different person & address. PayPal Claims Dept only asked seller for status which said Shipped. PayPal then told me to obtain proof!!! Now I’m a dog chasing my tail. Seller is not responding and UPS has to investigate. Burden of proof for refunds falls on the BUYER. BEWARE!!! Do not use PayPal. If you’ve already made this mistake know that they are owned by EBAY!!!

I payed for an online purchase 55.28 for a Journey doll that should have been 17" silicone real life doll with clothing...I got a 5" rubber doll with so many flaws the body is covered with them, no hair and a piece of cloth as clothing that is pure white and doesn't fit...I paid using credit card but this seller was linked with Paypal...Immediately upon sending a message to Paypal they assured me they will look into a resolution. I immediately linked my credit card with Paypal and any online order that is done in the future will be done through Paypal only. I have 100% trust in this company. I am over 60 years of age so have always been skeptical of doing things through some other source...no longer.

In March I made the mistake of ordering from a couple companies on Facebook only to find out the companies are in China and the items are inferior to what is advertised. Item one never arrived and according to the tracking number provided by the company is sitting in China, PayPal gave me a different tracking number and says it's delivered so they wont give me my money back. Item 2 finally arrived after I filed the complaint but the items are cheap and inferior to what was shown but the seller won't answer emails and the website is no longer around yet paypal refuses to refund since I got the items. I would return them but I can't get the seller to answer me. Luckily my credit card company refunded my money. I wont be paying with paypal any time soon and will be removing my card info from my account.

I used to be able to trust PayPal, but not anymore. I will not be shopping online anymore. I wish someone would bring another protection service online to compete with PayPal. There are sooo many disreputable sellers online now, they offer PayPal payment option, they front themselves as US companies and paypal and amazon let these people misrepresent themselves to consumers. I bought clothing from a company that said they were in the US, but I found out too late they were in China, it took forever to get the package and then the contents were not even what I ordered, several items were damaged because they were not packaged correctly.

On May 7th 2020 I received through Facebook an advertisement that was for a small foldable garden seat, it was priced at US$15.99 plus 6.99 delivery, steel legs and a durable web-like structure, only offered through PayPal. I purchased this item paying the total amount in Canadian dollars for $33.56. After almost two months I received by Canada Post an item that was 8" X 8" and was composed of one foldable piece of fabric with two pockets, no steel legs, and something that you could pick up in any store for around $2.00. The address from the sender was in Markham Ontario and it was sent by Expedited Parcel.

Placed an online order at website "Cleanula" which only accepted Paypal for payment. Paypal confirmed order and said it would pay "LARBI **" when notified that order shipped. I did a search on LARBI ** and found evidence that his site was most likely fraudulent. I tried to contact Paypal to cancel payment but was unable to do so unless I opened an account with them. I didn't want to do that because when I previously had an account with them it was compromised. I contacted my bank, Bank of America to see if they would stop payment but was told they couldn't do anything while the payment was pending.

I purchased a freezer for $527.03 and a warranty for $123.05 from The Online Home Depot store in March 2020 using my PayPal account which was connected to my PNC Bank account. On June 15, 2020, I closed my PNC bank account after we moved. On July 1, 2020, I returned the malfunctioning freezer to Home Depot located in Vista CA. The monies were accredited to my PayPal on July 1, 2020, but because my PNC bank account was closed the monies did not credit to the closed account. On July 7, 2020, a representative at the PNC bank indicated that the refunds were sent back to my PayPal account on the 6th of July, however, as of today July 18, 2020, I still have a PayPal account balance of zero. I have brought this to several of PayPal's customer service agent's attention and have been given the runaround. I simply want the money that is mine. Please help me resolve this issue.

I’ve been an eBay seller since 2006. I recently had a few transcriptions through eBay that went without a hitch, expect one transaction. They placed a hold on the funds from the buyer, with a description on their site that they would release funds within one day of delivery. Their system does not confirm delivery at present. For whatever reason they just hold the funds for as long as they can. Sale was made on July 4th, delivery was completed with verified signature on the 9th. It’s now the 17th, and they’re saying funds will be released on the 25th. I don’t think I’ll actually be seeing my funds.

I use Paypal to subscribe to iQiYi streaming service, turns out that both service provider are fraudulent that scam customer money. After paid iQiYi using Paypal, iQiYi just do not activate the account, with many attempt to email and contact iQiYi, they acknowledge receiving payment, but just keep giving excuses trying to delay and frustrate customers so that they will give up the subscription fee. Also iQiYi will delete any adverse review about them, I believe they are in scam business. Then, I complaint to Paypal, very surprisingly, paypal are also using same strategies. Keep pushing customers here and there. Not trying to resolve the problem. It took more than a months and with many emails, but problem still not resolved. Therefore, I concluded that both iQiYi and Paypal are fraudulent in nature, where they received the money but did not provide the services as promised. Therefore, I urge everyone to avoid using such service.

I purchased an item from China; the seller did not provide valid tracking no. until I escalate the claim. After one month of waiting, as PayPal advised me, I received a cheap product from the seller; I reported that it did not match. Paypal suggested solving the problem internally with the seller. The seller starts negotiating to refund only 50%, which I did not accept as I need a full refund. The seller offers a full refund if I return the package at my own cost, again I rejected it. I report it to Paypal; they promised to return the shipping cost, therefore; I send the package before the due date, PayPal closed the case, I lost the purchase and return amount, and no reply from them, they are a thief and protecting scammer. Overall, careless customer services, lack of policy, and legal thieves by protecting hackers and scammer, complicated process, long waiting, wasting time, my advice save your money and avoid using PayPal.

When you order from a website paying with PayPal you have the confidence that PayPal will take care of you if there is a problem. Well, I learned that is NOT the case. PayPal will not take care of you. On July 13, I ordered a sewing machine from **. There were 2 pending charges in Paypal, one for construction and one for shoes. Both were for $99.00, which was the cost of the sewing machine. Since they were pending, I thought no problem, I will just put in a dispute and they will be stopped. WRONG. I could not put in anything against either in Resolution Center. The seller reauthorized the one for construction, and PayPal paid them $113.

I bought two Fitbits for 270 on a bogus website. I never received a confirmation nor did I receive a shipment advice. I disputed the claim with PayPal. The “seller” provided a bogus shipping confirmation to PayPal. PayPal accepted it at face value without checking it out or to what address it was sent. It wasn’t even my zip code. I cannot reach a real person at PayPal to dispute the claim further. All I get is an automated system. I WILL NEVER use PayPal again!!!! There is no consumer protection. Use your credit cards directly people. PayPal customer service and customer projection is TERRIBLE TERRIBLE TERRIBLE!!!! Non existent!

We operate 3 web businesses in New Zealand. Have for 20 + years. Recent sales on our E Bike website with PayPal they refuse to pass over funds after sale made. I have to constantly email them. Try phoning but they dont answer. They just give fake reasons for not paying. It's a scam. They use our money to accrue interest. They are not honest and I have since removed them as a payment provider on our websites. Also reported their behavior to Shopify who are fantastic. Yes they still owe us money. I am now taking them to the NZ disputes court. All true. Don **.

Just sold a $2000 camera on Ebay. The buyer had remorse, so I logged into Paypal to refund him. Paypal is going to keep my approx. 4% ($68) transaction processing fee just because they can. Ebay is taking over payment processing from Paypal, and Paypal is taking it out on their own customers.

I have cash card account. Somebody stole money from my account, their service is not protected. They did nothing and my money wasted. Never keep cash in your account. It is my regret to keep my money in such an awful account.

Has held $7500 for 4 months!!!! A buyer sabotaged us by essentially trying to buy everything we had in stock within an eBay store. We promptly declined and refunded the sales in March, within minutes of the bogus purchases. Because this happened, PayPal "limited" (completely froze is actually the correct phraseology) our account. We have sent everything that we could as requested, but no contact from Paypal, no attempt at resolution, and despite our business and a majority of other companies making adjustments to ensure that our business is running on fleek, months after the hysteria set in, Paypal has made no attempt to have customer service phone lines available to businesses (WHAT?).

I bought merchandise from let's call it LS company. Not their real name. May 6, 2020. I paid through my Paypal account. Which has buyer protection. LS company, never delivered the merchandise. I file a dispute with Paypal for a refund of my money. According to PayPal's rule 26 days for review. It has been over 51 days. I have called numerous times, talked to several agents who continue to lie about reviewing my dispute. 26 days has been over. My money should have BEEN refunded back to me by now. Yet. They are still lying and making up excuses about reviewing. I am very disappointed in Paypal's services.

I made an online purchase thru Modbutton, I ordered 4 dresses. I used my PayPal account, the order came to $115. my money was withdrawn immediately out of my account. And within a few days I received an email stating that they received my order and I would receive an email when the order was shipped. Well, time went by a month later I tried sending them and email and got no response. I tried a few times to send emails and got no reply. So I filed a dispute with PayPal hoping that they would stand by me.

It's been a while since I needed PayPal and forgot my password. I went in to reset it and all went well except I needed a text verification. I still had an old cell number on file. I found no way to SPEAK to anyone to correct the issue. Sending a message was advised but I got to log in to send it. I've tried 4 or 5 different numbers and could not reach a live person. I am so sorry that I ever started up with them but they have very little competition. I would not have chosen any stars but one is required.

I would rate PayPal with zero stars! I purchased 2 items and made 2 claims when the products did not arrive. PayPal will NOT honor its promise to refund you even when they know scammers are operating on their site. I called repeatedly and jumped through every possible hoop for months and they closed both of my claims claiming the seller shipped my products. That is a blatant LIE! PayPal is impossible to contact by phone! After a very lengthy phone fiasco they just hang up on you... Please take my advice and CANCEL or CLOSE your PayPal account and use Zelle or some other reputable site. I’M TOTALLY DONE WITH PAYPAL AND WILL NEVER USE THEM AGAIN!!

Opened a PayPal account in Thailand, don't have details and I'm now unable to log in. Move back to Australia & can't find no way to log in all renew or cancel my account. It seems you can do nothing without first having to log in to Paypal. Her filmed put the automated response does not deal with my problem.

Paypal Buyer Protection says they will refund you if you receive a wrong item or a counterfeit item, or other reasons; they do say it is subject to terms which if you click to read those terms say it is 'up to Paypal's discretion' and you 'MAY' be required to return the item. I got a wrong item AND it was counterfeit. Submit for a refund under Buyer Protection, was told I had to return the item to get a refund.

This company has very poor customer service and ZERO buyer protection. I was sent the WRONG items and had proof of the error, the seller refused to allow me to return them; I contacted PayPal. I was informed by PayPal return the items to seller at my own expense (shipping US $70 with required insurance and tracking - I paid US $90 initially) - I have deleted my accounts with PayPal. They have lost my trust, not that the company cares. Stay away from PayPal.

The customer service is totally incompetent and none responsive. Everything is fine until you have an issue then there is no way that you be able to resolve the matter through Paypal. To start with no one response to your inquiry, and if you are lucky and get a response they are so incompetent that you will give up in a few days.

I recently paid for 2 transactions via PayPal- I discovered the website of the merchant to be bogus. The merchant fictitiously gave a tracking # prior to the date of the delivery. Pay Pal stated there was "no unauthorized" use. I am now out $200.00. I tried to close my PayPal account and their website will not allow me to. PayPal - DOES NOT PROTECT YOU!!!!

Terrible customer service and claim resolution. Paid for an item ordered on FB item received was not what I ordered. Opened claim with PP after spending $20.40 to return item to China with PP assurance that shipping would be reimbursed I got notification case close disburse not in my favor. Now I’m out the original purchase plus shipping. Attorney General here I come. As soon as this is finally decided. Bye bye PayPal.

I purchased a Intex Mariner 4 inflatable boat from a site that I was not familiar with. The site seemed professional. I saw that you could make the purchase with Pay Pal. I believed they have to be legitimate if PayPal is involved. Once PayPal collected my money the site that made the purchase from change its name and had no record of our transaction. I immediately sent notice to pay pal either to proved information concerning the seller or to refund my money within 2 weeks. They sent me an answer stating that I was denied and that was it. Has been 3 weeks. No boat, no money and no answers. Avoid pay pal.

Used PayPal to pay for a Pack N Play playpen that was advertised through Facebook. After making the purchase, realized that the customer service email for the company went to a personal email address for an individual. Didn't seem right, so emailed the customer service email to cancel our order, texted at the number provided, and filed to cancel the order through the seller's website. Also filed a dispute with PayPal. Did all of this within an hour of ordering the product.

On Jan. 18, 2019 I canceled a transaction on Paypal and authorized a refund. On the same day, Paypal received $582.60 from me. All of this is confirmed in Paypal's own records. Paypal never sent the refund, and kept the money instead. I have spent more than a year trying to get Paypal to deal with this. I have spent over a year with Paypal stalling, ignoring, insulting and lying to me. They always claim ignorance and claim they can't find anything in the records about it, until I show them Paypal's own records which confirm everything I have said. Then the wild lies start.

I purchased sunglasses and used PayPal as the payment source. I never received the product, thus I opened a dispute. PayPal received a different tracking number from the seller and forwarded it to me. I went to the post office and found that tracking number was not attached to my order, it was not in my name or my address. I received a Tracking Report from USPS clearly showing the tracking number they received and passed along to me was not my address. I submitted this report to PayPal and within 48 hours they declined my case as the tracking number they have showed “delivered”. That may be true, however, USPS would have delivered it to the address on record, not to me. Verified information was totally disregarded. Terrible customer service. Citibank returned my money when presented with this information. My recommendation is to cut PayPal out of the equation as they side with fraudulent companies.

Have just cancelled my long standing account with PayPal. The problem has been that they keep on setting up automatic payments which I have to keep cancelling. Checked the other day and see another automatic payment was made despite cancelling them all, AGAIN, earlier this year. The payment was taken in May 2020 and Paypal claim this was paid BEFORE I cancelled automatic payments. This is totally false and therefore I finally canceled the account. Trouble is, Companies like Google, Microsoft, Ebay and Paypal get too big for their boots and think they can do whatever they like. They have no regard for the users and they are always right. I can live without Paypal and warn other people to keep a close check on their accounts.

My 15 year old daughter opened a PayPal account without my knowledge and was subsequently hacked by someone. She tried to resolved on her own but PayPal has no live phone customer service right now and she was not getting any messages returned after opening a new account as she could not get into her other account that was hacked to send a message in Message Center. I intervened using my account and they told me it had to be my daughter contacting them and not me. She finally tried again to message someone after I complained and she was told that email account would be deactivated. Then June 21, 2020. Paypal emailed her saying this hacker was trying to get access to her account again.

I notified PayPal that a purchase I made was a scam while the purchase was still pending. They wouldn't stop the payment. They then went to the company & believed the bogus information the company gave them. When I gave them PROOF that the company was lying, they demanded more proof, saying the bogus company had given them more bogus info. The USPS sent them an email, as per THEIR request, telling them no package was delivered to me and they are STILL refusing to refund my money or even help me get it back from the bogus company. They are also getting rude in their replies to my messages. I have talked to a different person via "chat" every time and they won't give me a phone number to talk to a human being. I am out $99.

I made a purchase, was sent confirmation of the delivery w/ tracking number. Never received the merchandise. Go to USPS, they said the tracking number is a good number, but not for MY order. They said this is how the scammers work. He could not give me much info but he gave me his card and said to have Paypal reach out to him and he would confirm the tracking # given did not match my address. I had one rep from Paypal say that he would call. In conversation with another rep, they said they do not make calls. Well they would not call him, or email him and they said since I had a tracking number and it showed delivered, there was nothing else they could do and closed the claim. I asked them to verify the shipper's address, they gave me the address of Yen hung, Yen Dinh, THANH HÓA 440000 VN. Does that seriously look like a legit address.

Recently set up a PayPal account for my online business. I noticed my first payment was credited to an account that is not my account. When I raised the issue they got back to me saying that the funds returned and charged me for the return. When I ask them how they credited to a non-existent account and charged me for the return. They just said I would have added the account. The bigger issue is that PayPal says they don't verify all accounts added by users. That is a big security concern!!! It took me several days of back and forth with PayPal to get them to agree this is an issue but they can't do anything about it because of their Policies. So their policy is to stick it to the customer!!! I have saved the entire conversation and planning to go to media with this!

I made a purchase to a site on March 16 with PayPal as a guest. The seller never gave me an email with tracking information. The next day, the site that I had ordered from, was gone. I waited two weeks and then contacted PayPal about the issue. After a week, I finally got help from a representative at PayPal who helped me open a dispute for an item that had not yet arrived. The seller contacted them back immediately even though they ignored my emails. They finally provided tracking information that I had trouble utilizing. The period for missing items is 20 days, PayPal gave them 40 days.

PayPal seemed like a good company until I purchased an item from a scam website. They claim to offer buyer protection. But that's so not true. About three months ago I went online to buy a camera lens. A Google search turned up several sites with varied prices new and used. I purchased from what I thought was a US company. Turns out the company didn't exist and a deeper search revealed it was a scam website from China. Within 5 minutes after I made the purchase I tried to cancel the order and or get a refund. I tried calling but the phone number was bogus. Then I went down the long and deep rabbit hole with the PayPal resolution center. I chatted with various agents and nothing ever got resolved. 4 weeks later I got an email from PayPal saying my claim was denied because they contacted the seller and the item has been shipped with tracking number.

Purchased an item on Facebook using PayPal on April 23, 2020. The item never arrived. PayPal claims they’re looking into. Yeah Right! Worst company ever! They’re doing nothing! Their guarantee is Fraudulent! Never Again! They Suck!!

Had an fraudulent charge from Avast Antivirus for 49.99. Filed a claim, got a provisional credit, but a month later PP decides to side with Avast and charges 49.99. No funds in the main PP account, so they charge my Paypal Credit the 49.99. The problem is the main account also has a 49.99 deficit. Paid off the credit side as it had generated a 39.00 late fee, which Synchrony Bank at least waived, after 4 phone calls. But, of course, PP refuses to remove the existing 49.99 from the main account, which will eventually go into collections. I've written their "customer service" about 12 times now, always getting a lot of double-speak and nonsense answers. If you're considering PP, do yourself a favor and run...

After purchasing an item on eBay at a cost of $48.50 and using PayPal, I was notified by Ebay that my package had been delivered and to write a review. The problem was, I never received my item. I notified PayPal regarding this matter and was told to amicably seek a solution with the Seller, not located in the US. I emailed the Seller and stated that the package was mislabeled and sent to an incorrect address, all verified by the USPS. I notified both the Seller and Ebay. No response.

I had to open a dispute with PayPal for a fraudulent seller. The seller uploaded false information about the purchase, and paypal not only sided with the fraudulent seller, they permanently banned/limited my account, holding over $1000 in funds I worked hard for, in an effort to spite me for opening a dispute. I have a small business I run on eBay, with excellent customer satisfaction. I have never had a chargeback, and have used paypal without issue for years. I regular get large sales and purchases, and all transactions are satisfactory with all buyers. I maintain 100% positive feedback in my store, as I provide excellent value.

I ended up with 2 PayPal accounts (emails). I called to have them linked into one account. I thought it was done. A client mistakenly paid me through the email that I was no longer using. The money never showed up anywhere and I don't have access to the old account or the old email. I have literally called over 20 times to find they are not taking calls. Their virtual assistant doesn't work and believe it or not neither does their resolution center. "There was a problem." I have spent at least 4 hours trying to FIND this client's money. Is this fraud or just REALLY poor customer services. It is so beyond poor.

I have been trying for months to remove a bank I no longer use from my account. I have contacted PayPal, and they keep putting the monkey on my back. I have followed their original process and it keeps disallowing the process. I contacted Paypal and they want me to go through this most ridiculous process to remove a bank account. Not cool. My wife is also having the same problem with her account and a credit card. I love paypal for the most part but just frustrated with the process of removing a bank account I no longer want associated with my paypal account. I am also disappointed I cannot get a phone call. They want to do everything through a long process that is not very instant.

If it were possible to give less than one star, I would. If it were possible to give a score of minus ten thousand stars, I would. I ordered an electric bike in China and paid by PayPal. When it arrived (after I'd paid import duty on it), it was .... wait for it ... a skipping rope. Two months later, PayPal have said I will not be getting my money back. My opinion is that PayPal are aiding and abetting a company that is blatantly fraudulent. My advice is clear: DO NOT USE THEM! PayPal will not even let me close my account. Seriously, this is a major league bunch of numpties, this one.

I’ve decided PayPal’s seductive ease of use is no longer worth the hassles of dealing with a company that is decidedly NOT consumer-friendly. Awhile back, I filed a complaint because I’d been billed twice for a software download that never loaded. PayPal did nothing; I finally had to get my credit card to refuse the bill. More recently, I noticed a charge on my PayPal statement for a political donation I didn’t recognize. Nor did that charge appear on the statement to the organization to which I’d allegedly contributed. What does that look like to you?

PayPal, does not care about their customers being abused. I have endured anxiety, pain and suffering as 72 year old senior citizen, not being able to access my money, that was wrongfully taken from me via PayPal guidelines allowing unknown "fake" vendors to First process $7.95 and then $103.95 later not once but twice. When I became aware of the fraudulent charges, I immediately contacted PayPal and file a dispute. PayPal says wait 20 days, which I did. On the 20th day I contacted PayPal as I was told to do so. PayPal now tells me the cases have been resolved/Closed... "because I did not provide documentation and information. The only information and/or documentation I could have sent prior to the 20 days, would have been the same." No information/address/contact provided by PayPal as far as contact and or address, which is documented in PayPal transaction records, Only.

I've been a long-time user of Paypal and was basically satisfied up until recently. I'd now rate them a minus ninety if it were an option. On three recent PayPal purchases, UPS confirmed the raging scam that PayPal readily supports and encourages FRAUDULENT ACTIVITY by looking the other way and ignoring the huge seller merchandise mailing scam. According to UPS, all three tracking numbers provided by the fraudulent sellers to Paypal regarding my purchases where previously used UPS tracking numbers by a different vendor and sent to a different name and address than mine on a different date. PayPal knows about this scam and does absolutely nothing about it!!!! The fraudulent sellers are not required to provide any proof on the actual UPS tracking number to PayPal; they just fill in totally false information.

I purchased a product from a Fitbit site that was redirected to a fake site belonging to Jerebishop from CHINA requesting to pay my 98.95$ with PayPal. I did not have at the time an account with PayPal but I heard it was ok and I thought of giving them a try. Paid as a guest. I purchased my item on 05/20/20. Got email confirmation from PayPal with seller's email address and tracking nr. My item was in China‘s post office for a month. Finally I get email from USPS telling me my package arrived to one of their facility. Great. My package got deliver in Orland Park and I live in Elgin so I contacted USPS and they told me to contact my seller because that tracking nr belongs to the customer in Orland Park.

Do not use PayPal! If for any reason you should need a refund and you use a Debit card they will keep your money for up to 30 days. I sent my son money and his account was closed so he sent me a refund which immediately showed up on my Paypal account. So I sent him another $200 dollars which was immediately taken out of my account while PayPal continued to hold back the refund of the original money I sent my son.

I posted a complaint, in the PayPal resolution center concerning a purchase I had made from an online store called Bitbaut. I ordered 2 lawnmower batteries for $60.00. After 2 months of waiting, I received (1) face mask from China. I filed a complaint to the resolution center, and the seller agreed to a partial refund of $50.00. For many days, I clicked that I would accept this refund. Every time I clicked it, it took me to a PayPal screen that said that the action didn't work, and "There must be a problem on our end".

I used PayPal to make a purchase online from a company in China back in late January, 2020, just as COVID-19 closed down businesses in China. I had ordered 5 jackets from the company. After several weeks, I received one. Several weeks after that, another came. The other 3 never arrived. I submitted a complaint to PayPal. Today (7/2/2020) they informed me they are ruling against me because I didn’t provide adequate proof of my claim. How does one prove something wasn’t received? I thought PayPal provided consumer protection against fraud. That certainly wasn’t the case here! I’m out $122.60! Do not trust PayPal! They will not protect you!!

PayPal sided with a scam company selling bad goods and particularly "Apple Watches" on line. They should have checked the Chinese company first before they accepted them as a business account. PayPal should be more accountable for what they advertise about buyer protection, they have not been.

I am currently experiencing the REALLY bad side of PayPal (if it has a good side!). I paid £1,690 for two bicycles which have never been delivered. PayPal want to go through their silly resolution service, but under British law (where I live) if any ordered goods are not delivered within 30 days, you get your money back. My money went to PayPal, so it is they who must refund - not the company supplying the bikes. But I can't get anywhere with PayPal's useless service. Every time I try to use their Chat service it descends into a farce before I get cut off because of staffing problems. I will NEVER use PayPal again.

DO NOT USE PAYPAL...OR OPEN AN ACOUNT! There are no REAL people who will call you, or pick up their chat, or respond with an email.... It is a useless system. They kicked me out, because I reported a scam person who used my account, and now they have closed my entire account...and I have NO WAY of fixing it. They say to use chat, or email them... I have for 6 weeks now... There is NO REMEDY! I was on their chat for 5 hours today, on my computer, waiting for a REAL LIVE PERSON! They kicked me off of chat! Saying there was no one to answer me: AFTER 5 hours! ONCE AGAIN: DO NOT USE PAYPAL!!!

Had my bank account defrauded a few weeks ago. Got it taken care of and paid PayPal for the transactions that didn't go through. Relinked my bank to PayPal a few weeks ago and they still won't let me use my debit card saying I don't have a bank account attached to PayPal. Yet all of my automatic payments go through and their website says my account is link to them. When I try to call the customer service line automatically says that I cannot be help over the phone at this time and hangs up. The messenger system is garbage and transfers your conversation to a different person every few minutes and when I asked why they are saying that I don't have an account attached to my PayPal account then why are they still pulling money from my bank they flat out stop replying to my messages. This has been going on for a few weeks now and considering it's a PayPal business debit card is completely unprofessional and putting me in a bad situation.

PayPal is not as secure as you think. I had a supplier send me an invoice from PayPal, it was the correct time, amount and had the suppliers name. It was hacked, it was redirected to a different email account. PayPal’s dispute department is terrible. You cannot talk to a real person. I was forced to file a dispute online. PayPal’s automated service deemed the transaction in line with my usual activity, so I was obligated to pay it. I have used PayPal lots in the past, never again. Pathetic!

Updated on 11/09/2020: I have tried to deal with PayPal Turkey, PayPal US and PayPal Singapore with the best of my communication skills. I couldn't achieve to close my PayPal account permanently. They stubbornly made it permanently limited. So, no matter which continent or country you are in, Paypal is always bully to the Customers and keep being very rude and non concerned about us. Didn't we get sick of being wronged even knowing that we were totally right with a circular mess of incompetence at best, theft at worst. Why would we go to compromise to the favour of PayPal when there are sound-trusting choices? Do we take too much pleasure in torturing ourselves?

I am a long time user of PayPal and had no complaints until now. Many of the below reviews are replicas of my situation. I ordered an inflatable pool for $69.99 from a Chinese vendor, and I immediately noticed something was wrong when I received a PayPal email notification but not a receipt from the vendor. I contacted the vendor's email asking for a receipt and received no reply after a week. Then, I saw the PayPal tracking number said it was delivered, but I still did not receive the item. I went to the local post office and gave them the USPS tracking number. USPS told me that the tracking number had a destination to a residential home about 10 minutes away from my address. I went to the address given by USPS, and talked to the home-owner there. They did not even receive the pool that was shipped to their address by mistake. By now, I was 100% sure it was fraud.

I am pleased to report that PayPal contacted me directly when they saw my complaint with the BBB and within a few days they resolved the problem in my favor and refunded my money. I’m sorry it took my complaint to get them to move on it, but I’m glad that once I got their attention they corrected their error.

I purchased a DIY shed kit from an overseas seller. After a long delay I received a custom jewelry bracelet with the same tracking number the seller had given for the shed. It was obvious fraud. I photographed the bracelet, the package showing the identical tracking number, the online listing I used to purchase the item, the multiple emails I sent to the seller disputing the charge and of course receiving no reply. PayPal's response was that I was to ship the item back to the seller at my expense, and if the seller agreed that the item was returned in the condition it was sent, then I would receive a refund.

I purchased bikes from China for 1648 Eur and used Paypal which claims to be free of charge. After transaction they sent me a confirmation that I paid 1648 eur. However when I checked my bank statement I found out that they charged me 125 Eur more! I immediately filed a complaint, provided all the docs but was rejected that everything is fine. So I reopened the case and demanded explanation of why they charged me 125 eur more but was rejected again with the same comment that everything is fine. Obviously this is a fraud and I am looking for help on how I can open an investigation on them and get my money back. It seems their business model is stealing from people and that has to stop.

I have been a user of PayPal since about the beginning, and generally speaking, I have been satisfied, however, recently something happened which will cause me to cancel my account. Recently I discovered that a number of withdrawals had been made, from my bank account, which I did not recognize. They were all to someone by the name of Amine Nabat, a name I did not recognize. Furthermore, they were all cash transfers, from my checking account, in amounts under $100, but adding up to $395.00. Also, they were all even dollar amounts, e.g. like $45.00, $55.00 or $60.00. All of these transactions appeared to be of the exact same nature. Not only do I not recall making any cash transfers recently, I would remember even dollar amounts, which are unusual. There was no way they could be legitimate.

I had a person hack into an old Netflix account which was linked to my Paypal account and use it to reactivate the account and pay for it through Paypal, which was still linked. I spoke to Netflix which instructed me to to report it to Paypal. Within an hour or two of reporting it, Paypal denied my claim insisted it was an AUTHORIZED use despite the fact I had documentation (which they did not ask for or give me an opportunity to provide) showing that my account was hacked and taken over and the usage was nowhere near where I was located. There does not seem to be a way to contact them or ask them to make an honest effort to investigate the case, so I am simply left with the bill and I doubt they even read the information I provided them. Poor and frustrating customer service.

This is a long review but hear me out before you use PayPal. On 6/21/20 I received a message that my account was limited and I needed to provide my ID and proof of bank/social security number because my account showed activities "out of the normal". I had just sent someone an invoice in the amount of $3500 for a vintage Chanel purse. I mainly use PayPal to sell bags, shoes or jewelry/items of my personal collection. I am not a business but use PayPal Invoice for buyers' peace of mind and security.

I ordered tires from seller and I'm not saying they didn't shipped the items but maybe carrier shipped item to the wrong address. Proof of delivery name do not match anyone in the receiving department. I work closely with the warehouse everyday. It makes me upset for PAYPAL just to side with the seller and don't investigate anything else. NOT HAPPY!!!!

I have been selling on eBay since 2006, and I have a 100% positive rating. I was using PayPal because Ebay requires a seller to have an account with them. Recently I had a problem where paypal was not completing transactions for items that I sold. I was not receiving money for items purchased. I contacted paypal and they were unable to correct the problem, however after I discussed this problem with Ebay they gave me a solution to the dilemma. I then cancelled the paypal account (which I have had for 14 years) and opened a new one (I had to do this cause Ebay forces a seller to do this). Now with this new account paypal has placed a hold on the money I should get from customers for items sold. Paypal is a complete nightmare, the customer service reps are totally untrained and incompetent. You are just as safe buying an item with a credit card as you are using paypal.

I made a purchase on Choolor Shop.com on 3/27/20. After not receiving the merchandise I went onto PayPal to file a complaint on 04/21/20. Basically asking for a refund because I had not received the things I ordered. I had already tried reaching the online store via email that was provided but no response. Please note I paid for my purchase through PayPal believing this was a safe environment. I wasn't aware scammers use PayPal website to get money. I always thought if you are using PayPal it is a Legit Business. NO, so untrue in my opinion in-regards to my case. It's as if PayPal help them scam me. Through this length process the company has removed their website. We should have seen this coming.

I ordered from China. PayPal sent me 2 different tracking numbers which both were someone else's. They don't believe anyone but the suppliers. I am so disappointed in their resolution center. I hope they get someone to check the suppliers that lie to them. I am out 94.00 that they don't care about. I will never go through PayPal again if that's the way they do business!!!!

I've submitted 2 dispute resolutions over the years with PayPal which I use frequently. Neither had a satisfactory outcome. Spare yourself the frustration of dealing with these incompetent people and use your credit card. You are far better protected. PayPal depends on the businesses that utilize their payment platform to exist. They aren't interested in doing what is right or fair but to negotiate a satisfactory agreement that will not leave you whole. And they take 3% from you for that privilege.

Paypal will not allow me to close my account or release my money. Suddenly yesterday my Paypal card started getting declined. Customer service offered no explanation. I tried to close my account, get a check for the balance, to no avail. I've had these problems from this company before. However, I've NEVER had these sort of problems with Venmo, Greendot, CashApp, etc. A lot of my ** friends & associates have had this same problem. Paypal is a deceitful, fraudulent company that preys on people--especially those of color--& steals their money with no plausible explanation, violates its own User Agreements, & generally needs to go along with the other dinosaurs. 

I placed an order on 17 April 20 and used PayPal to submit payment to the merchant. On 20 May 20 I reached out to PayPal for assistance when I had not received my order and I could not come to a resolution with the merchant. Since I submitted my payment through PayPal and they offer payment protection I went through the PayPal site for assistance. My complaint was escalated to the resolution department. The resolution department took two weeks longer than they are specified and came back with a decision not in my favor. They stated that it was not in my favor because they received a tracking number so they closed my case.

I purchased an advertised item. I used Paypal... because they keep advertising we have your back... you have protection against fraud. Well company closed down after one day... Phone disconnected. Address blocked and email not working. I notify Paypal. They say, "Sorry cannot help..." So much for all that protection and having your back. This was a case of pure fraud and the company home office is in China. Paypal does not care at all. I lost all the money plus the Paypal fees.

I have been using PayPal for YEARS, so long I can't even remember however this past May I received 4 transactions from someone I did not know.... Keep in mind this is a business acct so multiple transactions occur. I received an email about suspicious activity on my account which I acknowledged immediately. Thru their online help submission that I filled out twice, I asked them to verify these payments. I was told yes, they are valid and my account was restored. The past week I received an email saying the person who sent me the $ accidentally sent to wrong person. I have no problem with that, accidents happen, so I immediately refunded this person. NOW Paypal is charging me roughly $23 per transaction for something I had absolutely NO CONTROL over. If anyone should be charged, it's the person who accidentally sent me the money... It's his mistake, not mine.

Very cumbersome to link my bank account to Paypal, which some vendors require. Also had an experience of not being able to get a refund from a scam seller. Paypal not as 'customer friendly' as my Visa credit card, that's for sure. Just recently I noticed all the negative reviews of Paypal and decided I would unlink my bank account for my own security. In surfing around I also located the following suggestion from an NBC news article: Don't link your PayPal account to your bank account or debit card account. "If your PayPal account is compromised, it’s money taken directly out of your bank account."

On June 11, 2020 at 10.50 pm I purchased an item through PayPal payment and was provided an email for the merchant which I contacted the following day but in vain. When I contacted the PayPal to provide more details about the seller and my item, PayPal sent me a USPS transaction # saying the item was delivered on June 12, 2020 at 11.50 (just few hours after I placed my order). Then I contacted the USPS and was told that tracking # is for another address in my area. When I turned back to PayPal resolution center to tell them that # is wrong, I found my case closed and saying the transaction was not protected. Closed and I have no other option to re-open another dispute nor continue my case on my Paypal profile. I have all the emails conversations with the PayPal and USPS. So sad this was my first experience with Paypal.

This company allows non US companies to rob Americans with deceptive practices and contracts, without any oversight or review. Clearly a investigation needs to be done by the FTC or other government agency. Millions of fines could be leveled and a smart class action lawyer could make billions.

I have been a PayPal customer for 15 years. No problems. I used my account to send and receive money, but in the past few years, it has been primarily used to run my eBay store. I have been downsizing, so I've been selling all my collectibles, movies, CDs, etc. I have a 100% customer rating on eBay. Given the COVID pandemic, my online sales have been my only reliable source of income lately.

I ordered the dip nails from Avva Nails through Paypal. I finally received only 1/2 of my order and filed a complaint. The shipment I got came from California yet I was directed by a PayPal to send to Romania. Now I’m being told I didn’t ship it quick enough. I did. I tried to upload the copy of my shipment ticket and only got errors. I contacted Paypal and uploaded to them. They are now denying to refund over 61.00 in charges in addition to the 45.00 I paid to ship the crap back. They sent me a form saying I could file internet fraud against Avva nails instead of taking care of this. Such a joke.

It started out golden with PayPal. My transactions went smoothly then they started holding all my funds. I verified my bank like they told me to do. There was no suspicious activity or reason for them to hold my funds (one being my child support payment) but they are now and will not release them. I have tried calling and they are not taking calls. I have had numerous online chats with them and they simply give you the run around! They do not provide solutions or even intelligent answers to the problem. They told me to go to Wal-Mart to get my money. Then they told me to deposit my own money from my bank into PayPal in order to get my funds released. They claim to not have management. They do not care nor address the situation. I have lost $800+ dollars to them. As of right now I have no idea what they have done with my money and do not know who to reach out to! Please help!

I have been a PayPal member for many years. I opened up a resolution ticket for the first time ever this month. I used PayPal to make a purchase of a Radio Flyer Red Wagon for my son from CHAKROS, which turned out to be a fraudulent business. PayPal stated that since CHAKROS sent me a UPS delivery confirmation, which traces back to a package that only weighed 0.2 lb and was delivered to an address in our area, I wouldn’t receive my money back...the red wagon must weigh close to 40 lb.

I ordered a pool pump and got scammed. I emailed the seller numerous times and not once received a response so I filed a dispute with PayPal and at the time I filed the dispute I hat not received anything. It was said to be resolved on a certain date and then the resolution date kept getting pushed out. I later received face masks from China which really freaked me out with the Pandemic and all.

PayPal.....Have been using PP for online purchases. The first mistake I made was making a purchase from an eBay seller in China. Granted, it was only $36, but I paid for an item I never received. I filed a complaint about not receiving the item with PP after filing a complaint with the seller. Because the seller was able to provide a tracking number, PayPal refused to refund my monies for this very reason. Where is the proof that I received the item?

I ordered a product and what I received was not what I ordered. It clearly was a bait and switch scam from Restcutoy. I have went through PayPal's steps to email the owner with no relief. I then noticed on Facebook that several other were also scammed, notified PayPal many months before my incident yet PayPal continues to do business with these people and allow my money to be paid to a known scammer. They are not helping me get my money. Just getting a runaround. Can't ever talk to a live person. I have sent pictures, videos, invoices, receipts and I'm getting nowhere.

My husband’s eBay account was hacked and they paid for it through his PayPal account. Somebody bought six or seven computers. There is no human being to speak to a PayPal and they authorize the six computers be shipped. My husband’s visa that was on file is an old and expired visa fortunately. There is no way that should have gone through because this payment should not have been approved, it did not go through his visa even though it says it did on PayPal, the computers were shipped even Though we called and spoke to eBay and the place they were ordered from as well as tried to contact PayPal. PayPal has only a computer that speaks to you and there are no people so if you are in trouble there is really no help. I will never use PayPal for a form of payment again.

I have been a customer of PayPal since the early 2000's. Never had an issue with them during all of those years, but it appears that as of late, PayPal has taken a pretty major downward shift in terms of their operations and customer service. For starters, can someone tell me how a company as large as PayPal doesn't have the capability to have telephone customer service via employees working from home? And if you're not going to have that, at least beef up your online customer service to make up for the shortfall.

Don't use PayPal unless you think never come back to PayPal customer support. Very poor service. I ordered item from across fly I haven't get any confirmation email or tracking number so I opened case with PayPal. Third day I see case denied because they got tracking number from seller. When I check tracking number the item got delivered. I look into the complete history of the tracking number. It was created before I am placing my order. Case was closed so I can't open new case and they won't escalate once it is closed. I am decided not going to use PayPal anymore. Noted to be safe.

We had money taken out of our checking account from an unknown person and PayPal decided it was authorized even though the email address is phony and we have no idea who this person is. No one will answer the phones for customer service and we have been "in the queue" for the chat for 36 hours now. What a lousy company that would allow such activity and not care about their customers. They are no different than the deposed Nigerian Prince, or the IRS scammers. Horrible company!

I have been PayPal user since 2006. My account was hacked on 06/10/2020. This day, the hacker first tried a $ 1.44 transfer, then a $ 16 transfer and refund. When he realized he could get into the account, he stole me $ 650 through a transfer. I noticed the movements the same day and I called Paypal. "Because of the coronavirus" they don't take calls. Then I tried a chat that with frequent interruptions and chatter representative changes lasted about 2 days. One of them was going to transfer me to the Fraud Department but a few minutes later he told me that he counldn't contact them! In summary, because it was a money transfer there was nothing they could do. They are not responsible of their system security. I lost the money. Furthermore, even closing the Paypal account was a nightmare! I just had a new Visa number.

I've used PayPal for a long time, and while I haven't always agreed with their conditions or practices, it was never anything too much to make me stop using them. That all ended recently. I got an email notification of a $100 purchase made using my PayPal account. It was for an Adidas purchase, a shoe brand I never buy from, and made at a time when I was nowhere near a computer. I reached out to PayPal immediately, and was told that they couldn't do anything because it was pending. Uh... what?

Notified Paypal of several pending unauthorized transactions. Customer service is nonexistent. This is done by clicking on the items in question and typing unauthorized in the menu box. 24 hours later, they responded by stating the transactions were authorized, and allowed the transactions to occur, debiting my account. A claim was filed regarding. Claim was denied because I didn't pay extra service fees for fraud protection. This makes no sense. As a consumer, I would expect my account to be protected by some degree, especially when giving them notice of pending fraudulent transactions. But instead, the company allowed a theft to occur, because I didn't pay them money. This company caters to criminals and extorts consumers.

I had my government help for the covid19 put into my PayPal account and they outright are keeping my 8500. They informed me I could no longer use PayPal for no reason and keep my much needed help for 180 days. You can't call them, you can't email them. I haven't worked since Feb. My family and me will lose our home and our cars, and be hungry. These crooks should go to prison.

I have been a PayPal customer for many years. Sold and bought using them on eBay. Recently, they 'banned' me for no reason at all. I have tried contacting them multiple times with no luck. They are holding a sum of my money for 180 days with no explanation. I have filed a BBB complaint and intend to sue them in small claims if they do not respond to me with a decent resolution.

PayPal is ripping me off every month each time I get paid! They charge ridiculous fees and then they totally go overboard when I transfer my money! Their exchange rate is horrendous. It's criminal! The worst part is they will not issue me a full statement that shows me exactly what they charged and how much! The only statement they offer is one that doesn't show anything other than how much you received and how much you transferred! They won't show you any of the fees or charges! How are they allowed to get away with this and why does our government or any government allow them to trade this way! What the hell!

After spending may hours chatting to PayPal through the message center, many unsuccessful attempts to speak with a person, and many emails with no response I am a very upset customer. This has caused lots of anxiety and loss of sleep. I was scammed on Wednesday, June 10 out of $550. I paid for a last minute beach house rental through paypal. I’ve always used paypal because it is supposed to be a secure and protected site.

Paypal steals money from you by unnecessarily putting holds on $ sent to you that they try to frustrate you into giving up to them with their purposeful computer glitches etc. DO NOT open an acct with them!! They put you thru a lot of unnecessary drama to close it. They accepted $ for me & then when I tried to get it they said my acct wasn't fully verified? But it was an fine when they received it. TOTAL b.s.. I will be reporting them city state & federal Authorities though. I've asked to close the acct & forward me a check & they keep giving me the run around trying to talk me outta closing the acct. Also you should be never do money business w/ a company that doesn't have phone operators at all & use COVID as an excuse to avoid people.

Recently, I purchased a couple of items and did not receive them. I requested a refund and they have stalled and denied my refund. They are not servicing customers in a efficient and customer first area. They are helping fraudulent companies rip customers off. It's unbelievable!! Buyer beware! They'll be losing a long time customer as soon as I get my refund back.. Sad customer. :(

I ordered an induction oven on elishops.com through paypal on 04-05-2020. The transaction delayed to 04-11-2020. On 04-19-2020 an email from Paypal told me a tracking number **. I tried it everyday, answer was the same: Not in system or untraceable. I emailed seller twice on 04-09-2020 and 05-05-2020, no replies. I opened a case (**) with Paypal resolution center on 05-14-2020. On 05-29-2020 Paypal sent me an email with a new tracking number ** provided by seller. I tried this one and found it was a UPS tracking number that said the item was delivered on 05-01-2020. Due to privacy policy I was unable to get its shipping address from UPS. But I noticed that package weighs only 2.70 pounds and my item should be over 14 pounds. I sent multiple emails to Paypal customer service on 05-30-2020 and 05-31-2020 with my suspicion on the new tracking number and no replies.

Paypal does not protect any purchase. It is all a lie. They will take your money plus fees and just ignore your emails and phone calls. So far 21 calls no one answers. 17 emails... no response. I purchased an item that was fraud. It did not exist. It was to come from America...my own state. A one-dollar item wirthless showed up from China. I show Paypal I prove I never ordered this one. Paypal says mail it back but the postage to return to China is 66 dollars for this one dollar item. And the address is not real. Does not exist. Yet Paypal insists I have to mail item to get a possible refund in a month. The world needs to know this is how the protection works.

Someone took 120.00 from my bank account with PayPal...and they refuse to help in any way. I get the run around when I try to contact them. PayPal was complicit in the theft of my money!! They know I have the evidence to show it was a FRAUD..but still refuse to talk to me about the incident.

Paypal is approving fake vendors. When doing online shopping we search for best deal and if deal is too good we verify if it's a fraud company by looking at payment options, then if we see Paypal, we blindly go and procced to checkout. But nowadays in this pandemic situation, PAYPAL HAS NO PHONE SUPPORT AND SENDING EMAILS IS LITERALLY OF NO USE. Paypal might be collecting fee from fake vendors. I purchased three items, out of which two are fake vendors. When open a resolution, even though there are no proper shipment details, Paypal is closing cases in favor of vendors. Once case is closed there is no way we can reopen and no way we can reach out to customer support on phone.

I purchased 2 swimsuits from Swimcici.com. Was notified 1 item not in stock so I could get a replace or get refunded my money. I opted for refund. I got 1 item. NO refund and NO replacement but because there was a tracking number (which only means "something" was shipped) the dispute with the seller went in their favor. Paypal had all my correspondence with the seller. I told them multiple times I had only received the one item. They did nothing to help with this scam of a company. Very disappointed with PayPal's lack of interest in my dispute. I will no longer use PayPal. I also notified PayPal about the horrible reviews about this company after I researched them. Hope they take some time to see I was not the only person with experiences like mine. They sided with the scammers!

I am so disappointed and frustrated with this company. I am getting nowhere with them. I placed two orders online on May 19th and paid extra to have the items delivered in 3- 7 days. It is now June 11th and I have not received the orders. The seller sent an automated message saying it was because of Covid and I wouldn't receive the orders for 40-60 days! They should have put this on their website. Very hard to get through to PayPal. I keep messaging and every time I have to repeat the story over again. I sent screenshots of invoices. I don't know what else to do. If I do receive the items, which I don't want now, PayPal said it will be up to the seller to decide if I can return them. This is so ridiculous. I am going to be filing complaints with BBB and closing my PayPal accounts. BEWARE! I wish I read the reviews before using PayPal.

I went and bought a flaming touch from Binggo, (**) I paid $24.98 for this item, paid through PayPal back in May, June came around never got my item, I dispute the case, send receipt 3 time until paypal decide to close the case without resolving my case or giving me my money back, this is the worst app, bunch of thieves, I didnt get my merchandise or my money. I will report this matter to the B.B for scammers..

I've been with PayPal since 2006. They never lied to me till a few months ago. I changed bank accounts and went to update. Their faulty security system allowed me to add bank but the said I needed to prove myself through a third text after accepting two text. I've had ten of their service people lie to me and give me false information. Gave me a number to call which is not accepting my calls. I owe them money but they refuse to accept my payments. I've never heard of having to sue someone just for the honor of paying your bills. Then the staff they hired is clueless! Obviously they don't want my business and I'm cancelling my account. I will never force someone to take my money!

I flagged a purchase and commenced a dispute in February with a purchase that was never delivered. I had contacted the seller a few times and had not received any response before the dispute as is requested. They closed my dispute because the seller provided a ‘delivered’ shipment message. I told them that was not correct and they asked me to contact the postal company who responded that the code provided did not exist. Sent all this info to PayPal and even though they were the ones who had told me to contact the postal service and were in correspondence with me about this for a month, responded that they can no longer assist due to it being outside the 180 days buyer protection!!!! Absolutely disgraceful. Obviously scammers have noticed this loophole and are abusing buyers who are naive enough to trust PayPal. Closing my account. At least your bank credit card will protect you.

I made a bid purchase that I never received 1,500 and PayPal wouldn’t refund my money. They say your money is covered but that’s a lie. They steal your money and never even look at your case. I’m very livid and disappointment in PayPal.

Ordered RV light on PayPal, never received item nor any communication. Made several attempts to contact PayPal so called customer service, but that is a joke and waste of time, you get a virtual agent saying it vla will be sent to agent, that does no happen, it gets ignored, one cannot call. They state can’t talk on phone due the virus, don’t. It anything via PayPal. They are terrible. They take your money and that is all they do, they should fold up.

I have had Paypal for a long time and have always had one issue or another. In May of 2020 it has started the worst! My accounts were all hacked. I had to change my bank account, phone and several credit cards. When I attempted to access my paypal account it will not let me in. I had put into place the two step verify with my password and then it sent a code to my cell phone. I had to have the cell number stopped prior to accessing paypal. So it will not let me sign in , I put in the correct password but then it says it sent a code to a number I no longer have. I have tried customer support but no one answers the phone at this time.. I have tried texting to their so called support line but you have to sign in to be able to message them. What genius thought that one up?!?!

Updated on 06/26/2020: Having had a great experience for years with PayPal, I bought some boots from Aquatalia in the US nearly 3 months ago now. We returned them, used the label provided by the seller, Australia Post were the carrier. The boots arrived with the courier in Sydney as per label but no refund arrived. We contacted PayPal, who only have a very patchy message service to which you cannot add a file, simply photos, one by one which once loaded cannot be opened and referred to ... no email address, no telephone, just message which can take hours to respond.

I have been waiting on my refund from a company that I returned something to. PayPal lies and says they are waiting on my bank. When my bank gets the money, they put it into my acct immediately. There is no person to speak with. The number hangs up on you. I chatted last night with someone who does not have good information. This is frustrated not being able to speak with a person.

Totally not satisfied with PayPal customer service. I realize we're in the middle of a pandemic, however, it's no excuse not to return an email and not to respond. And lastly, I attempted to enter a claim through the resolution center and it did not work. Their technology is broken!!. Stay away from PayPal!!!!

I filed 3 cases, 2 from the same tee company (overseas) and one from a paint by number company (also overseas), provided documentation and receipts and they closed the claim even though I answered them every time. Wonder how much of a kickback they get?

A customer opened a case, claiming that her $200 order was never shipped. I provided the tracking number and all supporting evidence into the dispute. I did this twice. No agent ever reviewed my case, causing it to expire. Due to the fact no agent ever reviewed the case it expired in favor of the person who opened it, the buyer. Whose item was marked delivered, who now has the custom handmade ring I spend my time, money, and supplies crafting for her, and also has $200. I was not protected by PayPal's protection policy. Not one agent assisted in this dispute.

Terrible company to deal with...Setup an online Pharmacy thru Shopify and they shut me down suddenly and for no valid reason....Then they blocked all my credit cards for life and and no longer pay using Paypal...Worst company ever...You cannot even negotiate to find out why and how to resolve it...Seriously hate them so much. Dont setup business with them for sure.

What is the point of having Paypal? This company is supposed to protect the customer from scams. They just closed a dispute I opened months ago. I explained to them that I only received one out of four items from the purchase I made to this company Fasigal, that is scamming people left and right. I basically paid $85.00 for a poor quality blouse? And even so Paypal closed the dispute saying I received the item. If every time things like these happen, and I have to go to turn to my bank to solve the problem... What is the point of having Paypal???

No one to talk at PayPal. Bought item. Use paypal as my payment. Due to corona virus seller never send item. I ask for a refund. Never received refund. Called paypal after 30 minutes message came on saying they're closed due to Corona virus. Call Capital One. Stopped charge my to paypal and there was someone who pick phone and help me 100%.

I purchased a product thru Paypal, and it was a scam, I contacted the resolution department. Got my case to the return stage. Seller sends a return address in Chinese that turns out to be a bogus with no zip code. You cant contact seller at this stage or the resolution department. Only option they give is enter a tracking number, you cant enter a number because you cant ship it. Customer service gives you a covid 19 message about limited agents. Rings thru like you're getting an agent then you get a second covid message and it hangs up. So basically your resolution is on a timer the timer runs out and you dont get reimbursement. Pretty easy way for paypal not to have to enforce the guarantee especially since Chinese transactions tend to be higher percentage of RIP offs.. Closed my Account.

I had made two purchases of something marketed on Facebook BOTH scammers, I called bank and after a lot of back and forth these merchants were not able to charge again so they went back to PayPal and billed each one of the credit cards, one was the default one and when I canceled that one to avoid further charges they went via PayPal thru next. I had to close cards as well as debit card, almost had to close bank account since PayPal had also that as form of payment, the days that PayPal had a rep answering the phone are over.... chat starts and you get nowhere.

Via his telephone number I paid my friend with PayPal. Immediately I received notification that my PayPal account was debited. But my friend failed to receive my payment. Within ten minutes I reached out to PayPal. PayPal refuses to answer the telephone, and I had to use "chat". The wrong name was on the phone number according to PayPal. A stranger's name came up on my account as having the payment received instead of my friend. I spent 2+ hours with chat with PayPal and I have not gotten a refund. PayPal said, through one of the ten employees of PayPal that 'chatted' with me that I should email the stranger. I did send an email asking for a refund. The email address that PayPal gave me for the stranger come back to me as undeliverable.

PayPal is not reliable for protection from fraud. I purchased phone cases from a Chinese Seller called Folkswagen Co., Ltd and never received the items. It was more than 3 months. Item has not moved until I raised a ticket with PayPal. These Chinese Sellers use a fake tracking system called 17Track and it favours Chinese companies on fake delivery allegations. I was surprised to see, my items shows delivered after raising the ticket with PayPal. I have all the proofs of email communication but still, PayPal doesn't favour. I lost 34 euros and adding to this, I was expecting to receive money from a client via PayPal and they put the payment on hold for 7 business days. When I called PayPal, nobody respond. PayPal are totally a Money rippers where I lost another 15 euros for delaying the payment for 7 days (exchange rates changed). I DONT RECOMMEND PAYPAL AT ALL.

Have a problem with a transaction. I cancelled a purchase 24h after making it as supplier was behaving kind of dodgy and I did not trust them anymore. Seller confirmed purchase was paused, asked if there is anything they could do to change my mind and despite me asking in several emails for a refund I have not yet heard back from them or received a refund. I reported this problem in PayPal as an unauthorised use and they close my case down as not covered as there was no unauthorised use of paypal. While this is fine, paypal have now left me with no possibility of making a claim so left 60 pounds out of pocket for a purchase I will never receive. I always thought using paypal would give me some guarantee when problems come up but I see now it is not true. One client lost for you guys. What a shameful way of conducting business.

I've used Paypal lots of times to order things online from various websites. Recently I ordered from a website that appeared to be in the US but turned out to be from China. I paid for expedited shipping that stated I would receive the item within 8 days. After 14 Days and repeated no response from the website I filed a dispute with Paypal for non-receipt of the item. They asked for copies of communications which I gave them. Well it is now 65 days and Paypal just keeps extending the expected resolution date one week at a time. I will never use the Pay with Paypal on any website again.

Fraudulent charges were appearing on my bank account. Many of them all at once in a single day. PayPal would not cancel my account. I was unable to remove my bank info from their service even with the problems. There is no way to stop them. They do not answer the phone and while messaging them they drop you after they can not answer a question. I had to cancel my credit card and close my account at the bank. That is the only way to get rid of them. Very very poor service. Look out before signing up with them, they have you and will not let go.

I have had some suspicious activity on my account and the phone number to PayPal is usually involved. I have had to go down to the bank to fix things. I have had double charges. I have also had a gigantic charge for something I would never be able to afford.

The first time PayPal refused to refund us through their lengthy policy of making us provide a mountain of proof and paperwork that we had indeed been ripped off $15,000.00 by a bad contractor after months of fighting with them was bad enough. PayPal sided with the dirty contractor who incidentally ended up sued by numerous people including other professionals, had multiple previous felonies (which we had given them proof of), and is now back in prison for grand theft.

PayPal is NOT a bank but tries to act like one; they work on fees and will extort fees for anything they can. Customer support is Nonexistent, but if you do make contact it will be with uneducated 3rd world people in India or Philippines who are told to just pass the buck and do nothing, they will demand you send private, secure documents to them to identify who you are and your bank does not even do that. They will refuse to unlink your bank account once linked even thought they have a "remover account" link because once linked they can empty your bank account any time they want.

If I could have put zero I would have done it. I have been using PayPal for years, perhaps I was still a minor at the first uses. Always all right and I've always recommended it. After this experience, however, not only did they cancel an entire positivity but I also immediately canceled the account. I am currently in the UK, a few weeks ago I placed an order of about 149 GBP, I used Paypal connected to my Revolut account and I bought and paid in GBP. They charged me about 10 pounds more then for a total of about 159 GBP, at which I already begin to understand that something is wrong. Unfortunately I send back the order because it was not satisfied and despite the reimbursement from the site it was in GBP I was returned in Euros.

I ordered a product on Facebook and paid using PayPal. When product arrived I had issues with it. (Not as advertised). I traced the seller address and found it was fake. I called and they said no one there with that name. Google Earth showed an Exxon gas station. PayPal acknowledge it isn't unusual that seller address in U.S. is wrong because the company in China would have to pay considerably more. It was sent from China. I spent 3 days and 3 people to get it sent back. I was told by them not to use USPS because they can't track once in China so I tried to use UPS and after attempting to send through them I still needed a phone number so they could call and let the company know.

Avoid PayPal at all costs or be prepared for a shocking experience. Several of my refunds have not been received. I cannot add my bank account, and customer service is minus 5 stars. The need to be investigate for their business practices and shut down.

I lost my money 2 times with Paypal. #1. Bought a chair booster via Paypal for about 25 dollars in Feb 2020. 5 weeks later, as I was sitting inside my room watching TV, I got a notice that my item was just delivered via UPS, I rushed outside the door, no delivery found. I tracked it, it says delivered. I called UPS, they tracked it and it says delivered. I asked UPS rep which address was it delivered to, he says he cannot confirm, that I should contact seller. Emailed seller 3 times, he got back to me after 10 days saying item has been delivered to me. I contacted paypal, opened a dispute. 1 month later UPS emailed me a transcript of the delivery stating it was delivered to wrong address in another city.

I ordered a lawn cart from these scammers but never came. I thought I was protected with PayPal but not. They gave PayPal fake delivery papers for a day after I ordered it, from China. Their address is fake, everything about them is fake. I never got anything and PayPal doesn't care. Paypal is doing business with scam sites, don't trust PayPal. Every single review about this Usfitwear.com is a scam, even the Better Business Bureau says they're scammers but Paypal deals with all sorts of these sites **... PayPal is with these scammers, don't lose your money.

Your lack of customer support and service provided THAT WE PAY FOR, is non existent. You are not providing the services we are paying for. So what can us "peasants" do? ** Nothing, you dont answer emails, you dont respond to dispute inquiries, and worst of all, you just closed a disputed I had open because YOU WOULDN'T RESPOND TO MY EMAILS telling you I'm unable to access, now you cost ME money. YOU CAN GO TO HELL AND I'LL TELL EVERYONE I CAN ABOUT THE NIGHTMARES IVE DEALT WITH OVER THE YEARS. I AM DONE. Yet another corp that is blatantly ** over people. When is this going to stop? When are we going to be able to hold these corporations liable? This has got to STOP!

I contacted PayPal resolutions center about a purchase I made and they said they would get back with me. This was after the second time I tried filing a claim. They don't seem to be in any hurry to help the customer. I have been waiting on the company. I bought the thermometer from over a month. And PayPal wants me to wait another week and half before they can make a decision.

I purchased a product and using PayPal and when the product didn't arrive after 3 weeks I tried to reach out to paypal with invoice copy, receipt copy, etc., PayPal wouldn't respond. They kept saying "hold on. Someone will be with you" but 3 hours later nobody has responded. I'm so glad I was hesitant and followed my instinct and spent less than $25. Used them for years but felt uneasy. No more Paypal for me. Careful with Amazon too - they too are representing sellers who are scammers. Live and learn.

Informed them l did not received my order.They told me the tracking # said it was delivered in box or near it. The problem is the mailbox is at the curb and a case of paper towels would not fit in a mailbox and why would the mail mail leave a big box in the street. l will never order through PayPal again. They closed my case right away. l was using it a lot but never again. l will call my bank now and tell them what has happened maybe they can help. One Hundred Dollars is a lot to me.

A month and a half ago, I saw an advertisement for an ankle brace from a company called Walk Hero. The purchase was problematic from the beginning: When finishing the transaction, I was asked again whether to pay the same sum, and I agreed, not realizing I was purchasing a second item I didn't want. I realize it was my mistake, but the company was obviously trying to mislead buyers who weren't careful enough. I wrote to them immediately but never got an answer and to this day haven't received the merchandise I purchased.

PayPal is nothing more than just a big scammer who use website for their own fake pure gain. I purchased mask from face mask pro on March 28th, 2020. Paypal let them sent fake tracking number to them saying the face mask has been delivered on April 10th, never received my face mask because the company is a scammer. Paypal covers for fake merchants. I have one balance left and I will be closing paypal for good. They settle in favor of the merchant because he sent them some fake tracking number but they told me my package is in the way and this is may 30th, 2020 and I will never do business with Safe Mask Pro or paypal. Never again.

I have used PayPal for years, but recently they have become horrible. They allow vendors to sell that have many disputed charges. In my case, the item was not that expensive and I did not do as much checking as I should have. When I clicked on pay via PayPal I knew it was a scam. I contacted PayPal immediately but they would not cancel the transaction and that I needed to wait until the ship date. That was April 14. On April 29 they said that the seller said I had received the item and sent a bogus shipping certificate. PayPal said they would review the information. On May 29 they sent an email to me asking for proof of delivery! It was not a copy of what they sent the seller. It said further that if I did not do so, my claim would be resolved in favor of the seller! I sent back as civil a response as I could muster. I now await their response which will probably be a month from now. Do not use PayPal!

I made a purchase a few years ago for a service through Paypal. This had a yearly recurring fee of 59.99. One day after I was charged for another year I canceled the service with the seller's website. I was assured I would be getting a refund and let it drop. Some time passed, I did not get my refund. I contacted the seller and was assured AGAIN I would get a refund since I did not use the service. More time passed and still no refund. I contacted Paypal dispute and let them take care of it. After several days of "dispute" I was denied my claim in favor of the seller. I did everything correct and was ripped off by this company and Paypal. I am very dissatisfied with Paypal's unjust decision. Make sure the company you are requesting help from isn't in Paypal's pocket.

Buyer Beware! PayPal has no interest in stopping scammers, nor making it right with their customers. Smooth sailing until I crossed paths with a crook. PayPal also CHOOSES to turn a blind eye which also makes them super shady. Seller provides bogus shipping number that PayPal accepts. Steer clear at all costs. Disputed, denied, closed my account, filed with BBB, never again. Good riddance.

I use to sing Paypal's praises years ago but not anymore. I have no idea why anyone uses them anymore. Credit card companies are in my experience pro consumer. PayPal definitely is not. Credit card companies when you file a dispute immediately credit your account while investigating claim. PayPal does not and insists on you doing the leg work. Consumer Affairs needs to have negative star I can check. Horrible horrible company. Run! From pure exasperation I have given up and willing to say goodbye to over $100 just so I can close my account. There is no pal in PayPal for consumers however they enable fraud to flourish.

I used PayPal for years to purchase items and give money to charities. I thought they were great. And they were—until I wanted a refund. I bought a piece of art via PayPal directly from the artist. My wife didn’t want it, and the artist graciously refunded the purchase price to PayPal. He made a mistake and sent the money back as a payment instead of a refund. PayPal would not credit my charge card. For some strange reason, I couldn’t link my bank account to move the money there. So for almost a month now, that $1500.00 has sat useless to me in a PayPal account. I have chatted via PayPal’s text-based customer support to half a dozen agents, asking all the while to speak to a supervisor. Finally one agent agreed to put in a request for a supervisor to call me. I sat up all night waiting for that call. None came. If I could give zero stars, I would.

I ordered 1 top and was billed twice and received twice. I emailed vendor to ask where to send the top to get refund and they ignored me saying I had no such claim!! DO NOT USE THIS SERVICE! THEY ARE CROOKS.

I found an Ad for a Bluetooth speaker, on the Weather Channel. Winjeys, is the company. Signed up, purchased it through Pay Pal, was told shipment in 20 days max. It's been over 2 months. I have tried to contact Pay Pal for a reimbursement. They said they never heard of me, even though I have a receipt. Never use Pay Pal. EVER.