PayPal Reviews

I use PayPal all the time, very user friendly. They send you updates all the time, great communication. They will also reimburse you for any disputes and quickly resolve the issue! I also use PayPal for no interest purchases for 6 months which is awesome.

I bid on eBay a lot and Paypal is the preferred method of payment. I have also sent and received money from relatives and friends. It’s easy to transfer payments to my bank account with no penalty or fees.

I have two major complaints. I purchased some gym equipment from a site for a good deal. It took a few months for my item to arrive and when I received my package I received a cheap Rubik cube. I took photos and sent this information to PayPal which they ruled in favor of the seller. Recently my account was hacked and an unauthorized payment of $50 to someone I don't know. When I saw this charge pop up in my email I quickly tried to log into my account which the password was changed. I had to change my password but their change password wasn't functioning. After frantically attempting to change my password if finally worked after about an hour. It was obviously a bogus charge and I submitted a dispute. Again they ruled against my claim. This company used to be trustworthy but now I have removed all my accounts and will never use this service again. I would look for a different bill pay service to use.

About a year ago I used the Paypal app to pay $10 for parking. I have my credit card hooked up for payments so I assumed the amount was paid from my card. Apparently the charges went to paypal credit and I didn't notice it until 6 months later when I received a mail informing me about it. I paid it off as well as the late fees, but then I noticed my credit score drop by 100 points. When I checked my credit report I noticed it was because of a late payment recorded by Paypal.

I am a long standing client since 2006 and verified my account numerous times before. Now, the last time just over a month ago, submitted My ID, address etc again. I just got paid and really need to access this money to buy food and pay bills. BUT PayPal just froze my account requesting yet another verification. I cannot verify my account monthly and have to wait for my funds 3 - 5 working days to access my well earned money? What is going on? I also got a notification saying "You've reached a usage milestone, as you've used your PayPal balance to send payments exceeding regulatory limit in a year. In compliance with the regulatory requirements, we need to confirm your identity as the account owner." This is logical people, since the pandemic I had to start working online!!!

I bought a guitar for 2062.61$ from a private person. PayPal released fund before the guitar arrived. When the guitar arrived I realized that instead of custom shop Fender the seller sold me a bad counterfeit. I opened a case ** with PayPal "item not as described". PayPal approved the return. I returned it through UPS and asked UPS to make pictures.

I use PayPal, because of their guarantee of insurance on what you spend. I’ve used them for years with no issue. I recently provided proof that a Chinese company admitted fault via email as well as Acknowledged that pictures I sent were indeed proof that I did not receive my order and wouldn’t send me a refund! PayPal denied my claim stating that I had to deal directly with the company which I had proof that I tried! I am very disgusted with this as I have used them for years based on the sole fact that they promise insurance on your spending up to a certain amount. I was given the run-around. Then denied. Now, I’m out 60 dollars!

Trying to get a problem resolved with Paypal help desk is a futile effort and totally not user friendly. I've been trying to get a problem resolved and going around in circles by messenger with no end in sight. I would hate to think what would happen if fraud was involved!! Why use a 3rd party with no personality or personal help when you can use your credit card directly. The only reason I used them was for a recurring payment requested by a service.

PayPal is the absolutely worse!!! They are not for the customer. They allow merchants to charge you for a product you don’t even have and then tell you-you authorized automatic payments! Do not use. No good.

I used PayPal to buy some jewelry at Bloomingdales online late June 2020 as I thought there was an added layer of security- using PayPal. I returned the items, got a confirmation from Bloomingdales that the return and refund was made to PayPal. I did not see a credit so I disputed the charges to my associated to PayPal account/credit card. PayPal will not talk to me about finding the refund because I filed a claim with credit card company. Credit card company has received proof from me from the retailer -- that the amt was refunded. Bloomingdales furnished a tracking number of some sort with the date and time. Credit card company still needs info from PayPal to resolve the issue and settle my dispute but they say PayPal is not responding to them despite repeat asks, going against established rules. Fact is I am still being billed for the entire amount! It is a circular mess of incompetence at best, theft at worst.

Over the years I have filed a handful of disputes through PayPal. It is always — no matter what the result — a hugely frustrating experience. In my current, open dispute case, PayPal has fully sided with the merchant, even though I have extensive evidence for my claim (item received is not the same as the item I ordered) and even though the merchant cut off communication the moment I submitted my evidence to them. PayPal “Purchase Protection for Buyers” states: “You're Protected If...3. Your order arrives, but it's significantly different than it was described.” This is what happens to me. Yet PayPal is siding with the merchant, and making a ridiculous demand on me. Do not trust PayPal to protect you, as a customer!

I sold a vehicle to a friend who sent me the money via PAYPAL... I sent all the requested information per their request screen. I called their customer service and finally got a call back. 1st call - guy told me the department I need does not take phone calls but gave me a email address. I sent an email and the response I got was that they needed more information. 2nd call (waited 2 hours) was told that my “customer” could hit a button that accepted the product, during the call the service rep told me, "Oh sorry. It had to be 48 hours from transfer of funds." I asked for a supervisor and was told that I would receive a call back within the hour. We waited in cell service for over an hour, no call.

My phone was stolen and someone got into my accounts I then decided to contact PayPal and let them know. They put a permanent limitation on my account and are holding my funds for 180 days! They will not help!

What a nightmare their customer care has been, I had to open a dispute 3 times despite evidence of the vendor making a mistake and stating a refund was needed. The last lady started yelling at me and talking over me. She then put me on hold for 1hr30 minutes to speak to her supervisor which she then just hung up the phone.

If you get scammed on PayPal don't think they will help you. You are wrong. A company I bought something kind of big from and used paypal for to protect me from scams and I did not work because this company sent paypal a letter stamped receipt not a parcel receipt. Paypal said it was good for them but not me.

I made a purchase online through a site I believed to be a legitimate site, I thought if Paypal processed payments for them then it wasn't a scam. Well come to find out the site was a scam so 20 days ago I submitted a dispute through PayPal and according to them if the dispute is not resolved in 20 days on the 21st day it will be closed. I got my package yesterday and I DID NOT get what I ordered, I paid $149.99 for a Dyson hairdryer and instead of getting a hairdryer I received some flimsy clear plastic phone cover that looks like it cost $1.00. I can't get ANYONE AT PAYPAL to respond to me via message or can't get them on the phone. Today I went to my bank to file a claim through them. I am a VERY DISSATISFIED PAYPAL CUSTOMER AND WILL BE MORE CAREFUL USING THEM IN THE FUTURE. Don't think just because PayPal processes payments for these sites that they are ALL LEGITIMATE SITES, THEY ARE NOT. I wish I could give -stars.

I ordered an item from a company in China and they sent an inferior item which was not what I ordered. PayPal did not hold them accountable. I was asked to return the item which would cost me $50 to get the $55 refund. This is unacceptable. I will never order from China again and I am closing my PayPal account. I have friends with similar stories.

I have used PayPal for many things in buying and selling. Not usually a problem. This time however, I put in 3 claims for items NOT received and 1 that was so totally wrong it was laughable. There is not way to fight this as there is no one to actually talk to. Once I file my last claim I will be deleting my Paypal account for personal and business use. I have a couple items purchased from...yeah, my mistake, China. I waited at least 3 or 4 months since what is going on now there are delays in getting things. Paypal denied and closed my claims saying my items were delivered. Hmmm...if they were I wouldn't be making a claim now would I. Not only do you have to be careful who you buy from but also how you pay, DO NOT USE PAYPAL. THEY CANNOT BE TRUSTED.

I have been using PayPal for over a year to send and receive money and it was a great experience until I purchased a hair from two different stores in China and I did not receive the hair, they claimed they shipped it to me but I did not receive it and their website was no longer working then I realized have been scammed so I opened a dispute in PayPal but they closed the dispute in favor of the seller claiming the seller showed the a proof the they shipped the item to me. Even when there are so many people online explaining that they did same to them they will send you a message saying your item is on the way with a tracking no that never works but to my surprise PayPal closed the both dispute in their Favour. I feel it’s so unfair.

Ordered an item from BlueMedical via EBay which was never received despite 4 emails to this company. EBay refused to honour their refund policy since complain made beyond 30 days from order. Estimated order delivery was almost 30 days. EBay stated to complain to Paypal which got us nowhere.

After over 13-yrs of utilizing PayPal I have to close out all my transaction and let them go. This is the 3rd time PayPal has let me be scammed, close my dispute and not give me an opportunity to reply or show proof I've been scammed. I ordered a Jordan sneaker clock in error. Attempt to cancel immediately after placing the order. Paypal would not let me cancel the transaction and closed the dispute. I received a broken clock along with missing items and Paypal will not allow me to file a dispute or reopen the closed dispute. Now I'm out of $57 and left with a broken clock.

I ordered Foam Filled, Flip Resistant Swimmers for for my kids. The Company Siho did a Bait & Switch and shipped me an inner tube that I could purchase at the Dollar Store. Paypal refused to file it as Fraud. They instead told me I had to pay to ship it back to the company with Traceable Shipping. I did but they stopped tracking or responding to my emails so PayPal decided I don’t get my money back.

We purchased an item and only then realized it was from China. We paid for the item through PayPal. When the item arrived we opened it immediately (the box it came in was substantially compromised) and found the housing of the product was broken in 6 places. It is unusable in its damaged condition. It was very clear that the packaging was sub-standard - it had been packaged very poorly. We took several photos as we opened the package (again, the box it came in was destroyed - you can see the packaging as we opened it). We attempted multiple times to deal with the vendor. The vendor offered no assistance and simply claimed "...it was ok when shipped...".

They are a money stealing monopoly tyrant. You can start a case because of getting ripped off because of counterfeit products and the seller just tries to get more money from you but PayPal closes any communication so you have to take the bad deal or the worst deal. Problem with them is they don't care about the customer because they make more money from the seller so why would they care about returning the customer's money. I and everyone I can tell will soon move from using PayPal anymore.

My first issue is the lack of customer service. A person cannot be reached by phone so you have to message them. Once the message is entered it takes hours to days to get a response. Unacceptable when dealing with a customers money. This particular incident has happened to me several times: I made a purchase through Amazon using my PayPal cash plus debit card. I cancelled the order but the authorization hold was still showing on my PayPal account so I had no access to my funds.

On September 16th, my PayPal account was hacked through my small business website. In only a few hours, approximately $3000 was drained from my linked bank account and credit card to vendors such as Wayfair, Starbucks, Airbnb and Cineplex. The first customer service agent who assisted me was very helpful and thorough. She told me that I was her second client of that day with unauthorized transactions to similar vendors in similar patterns. Between her and my bank, all of my money was restored within a few days.

I ordered a product that advertised a 100% satisfaction guarantee or the purchase price would be refunded. When I asked to return the product for a refund the seller refused and said the product was not received damaged. I appealed to PayPal and they said the product wasn’t damaged so they denied my claim. No questions were asked, no investigation was done. I submitted ample evidence to show that the seller did indeed promise a 100% satisfaction guarantee.

I bought some outdoor furniture, it was faulty so I took photos & went to lodge a claim (Catch.com.au) with the seller. Funnily enough I wasn't able to as my purchase wasn't finalised on their website (none of my purchases spanning 5 years were), so I lodged a claim through PayPal. PayPal advised me that the seller would refund me after I paid for the return of the goods. PayPal has a system in place that does not allow you to question this practice. They also provided an incorrect return address not once, but twice. I spent two and a half hours on the phone. The first call after I explained the issue put me on hold, then hung up on me. The second call I was on hold for another 45 minutes using their 'one time code'. I realized this identified me and my too hard problem so I rang again, without my identifying code and got though to a human who promptly transferred me.

After making an error purchase in a ghost company on the internet, (meaning a company that doesn't send a receipt/confirmation email, does not pick up the phone or respond to emails), I decided to contact Paypal to put in a claim. It took me several days to get through to customer service. After waiting for 1 1/2 month, the product arrives broken, does not match description, has a terrible quality and is sent in fragile packaging. It takes me a week to get through to Pay Pal customer service to request a refund, who then places a second complaint.

Customers beware of Paypal and eBay. I paid for several items on ebay with my credit card. Then, after I won an ebay auction and tried to pay the seller for the item with the same card, ebay/paypal would not let me pay for it. Ebay/paypal decided AFTER THE AUCTION ENDED to change the payment terms as an excuse to bully me into connecting my bank account to paypal. After reading many bad reviews of ebay/paypal by consumers I refused. I tried to explain all this to the seller, who demanded I go outside of ebay/paypal to pay him. When I told him I didn’t know if that’s legal since the auction was conducted through ebay the seller basically called me a liar, told me he did not care about my security issues and threatened to post a bad review of me.

Normally I have sent my daughter $50. to $ 100.00. One transaction was for $ 250.00. October 9th began the nightmare. PayPal converted the transaction to an electronic check without my permission. I was told by Adam it would be cleared and released in a couple of days. I left over 5 emails when I was called, that took 7 days. The money was debited from my account on the 13th. I left another 7 emails with NO RESPONSE. My daughter finally received her funds on October 22. Please use my experience as a learning experience for you. DON'T TRUST THEM!!!! Go to Advance Financial, Western Union. PLEASE DONT DO IT!!!! You will regret it.!!! Lesson learned!!

My phone number and service went inoperative in late August, so I was unable to receive security codes in order to access my PayPal account online. I could not (and still cannot) access my money or transfer it to my bank. I attempted everything to enter my account but to no avail. I messaged PayPal through a back-door URL at least four times. "Reply to my personal email," I wrote. "I cannot access my P/P account and am unable to read the messages you send to it." What did they do? They sent every reply to my PayPal account. I then wrote them two letters and mailed them. The second of those letters was addressed to Dan Schulman, CEO. Same thing: they sent a reply to my PayPal account.

I bought a Kitchen Trash Can online. After 3 months, I got no confirmation on shipping. I filed my claim. Then after 2 months of the claim, Paypal said it was being shipped. 2 months later, I get an envelope of trash. I take pictures of it and send back to PayPal. Few weeks pass, they said I can get a refund if I mail the trash back to vendor at my cost 1st class mail. After the vendor receives the trash back, I may get my refund. Granted, PayPal denied my claim and does NOT protect you against online scams. Upon my claim, over 100 complaints started on this website and people made many purchases through PayPal and never got it resolved. You can't talk to the claims dept. Your wait time is 90 minutes plus. I closed my PayPal account and in a few years, I think we will be hearing less of PayPal as their ratings are plummeting.

Made a purchase from vendor, later requested cancellation of order and credit of purchase amount to credit card used through PayPal. Paypal issued the credit and then same day cancelled credit claiming that vendor requested cancellation. Vendor claims they did not cancel credit. Sent me screen shots of bookkeeping to verify credit issued. PayPal will not honor credit.

I recently purchased two portable laptop desks from a company called Mighty Tool through Paypal. What I received in the mail was a manila envelope with three thin pieces of precut interlocking presswood, that when you assembled them made one (not two) little bitty stand that could barely hold a cell phone. I went looking for the address in Valparaiso, IN, only to discover there was no such address and there were Better Business Bureau complaints there and they had done the same thing with an address in California. I also tried going back to the website, which was not longer up and it had changed its name to Tool Mighty and no longer offered the portable laptop desk. From there I found Trust Pilot, and numerous other Paypal clients had complained and lost their money as well from the same company.

I have ordered goods for 1000 $ and the goods were damaged so that 100 $ but PayPal is not helping but winning the seller, we have provided proof of damage. And PayPal asked to send the goods back and I already called, but very unlikely because the cost is up to 300 $. We have calculated the loss could reach 470 $, I called PayPal enough to compensate 45 $ only for the loss. But suddenly Paypal closed the case suddenly. This is no different from a robber. Well Played Paypal!

PayPal is a vital tool for me so I'm thankful for it. However, the design and security tinkering over the last two years has given no improvements at all. Firstly the new telephone alert simply to log is happening every day. It's simply too much. Then the design overhaul seems to come from a department that's making changes that are not well thought out. When I want to check last year's payments I have to shrink the screen of my 14'' lap top down to 68pc simply to allow it to function.

I’ve had a PayPal account for several years, using it for online purchases and iTunes subscriptions. I received 1000 from my friend and all of a sudden my account is under review, I have to provide my driver's license and bank statements and then my account is canceled AND they decide to hold MY money for 180 days 6 MONTHS!!! This is fraudulent, inconsiderate in these times of a pandemic, unprofessional, and outright disgusting! This company should be shut down immediately.

My issue with Paypal is very long and detailed...They took money from my Chase account 2 times and blamed it on a hacker claiming the 2nd transaction was not theirs....Had to freeze my bank account, suspend all cards and could never get ahold of them for 3 weeks....Believe I’ve finally found out why there is absolutely no customer service at PayPal when you call or even use their “message center”. All employees are busy answering BBB complaints....averaging over 600 complaints a month....Check it out.....Does anyone see a pattern/problem here?

I have been a PayPal customer for nine years. I always thought I was shopping smart by using PayPal and the PayPal debit card. Most of my time was trouble free and I never needed any support. PayPal profited from my transactions for years without any special effort on me. However, when I did need help they never delivered on their guarantee. I filed a dispute and provided evidence. They obviously didn't read any of it and closed the case. No notification. Not asking clarifications. No request for additional information.

Have never liked PayPal, as my first transaction with them in 2000 - I lost the money! I used them for an eBay payment, and I waited too long (30 days) expecting my items and communicating with the seller, but that was too long. So my bronze statue wasn't received and I lost my funds. Have had lots of issues with them. Most recent, I used their QR Code with a customer earlier this week. Received the funds, but in the email from PayPal, the transaction on PayPal and all the places I looked for the customers shipping address - it was not to be found. I contacted PayPal (after spending about 30 mins trying to send a message) and I got canned responses, and then responses from a person that really had no bearing after I have explained the problem a number of times. Their most recent response was that they couldn't help me and I had to contact that person, but they could help me with a refund. Really?

Paypal is one of the worst experiences in my e-commerce career. They stole my money when I needed them the most. My businesses were going well, until they decided to freeze my funds. And when I tried to contact them, I didn't receive any response. Pure dismal!!

Contacting someone to help is close to impossible. I submitted my dispute online and it was immediately closed because I filed under the incorrect category. Instead of helping me get my dispute filed correctly it was closed and I was unable to file via the web page. I received no correspondence and no information about escalation or reopening the case. My only recourse is to call the 800 number (not available on their web page, found on a user forum related to complaints) and hold for hours. There are so many alternatives to PayPal for sending money, I am not sure why anyone would subject themselves to this shoddy treatment. I am a legacy customer of many years but I will be closing my accounts if and when I get my money back.

I have 200 US dollars in my PP account and I have been trying for 2 weeks to get access to the funds. Each time I try to transfer to my new bank account the system says it cannot add my bank. (Even though it appears on the list of banks) Their customer support has been sending me canned messages every time I try to find out what the problem is. They state they are concerned for my security and they want me to follow their protocol but they deliberately make it impossible for you to do so. They have been deliberately avoiding my questions and the system puts me in a loop with error messages every time I try to file a formal complaint. How can I speak with a live person that can fix this issue so I have access to my money?

I ordered some items online. The items I got were not the ones I ordered. Clearly it was a scam. I only ordered these items cause I was paying with PayPal and figured if it's a scam Paypal will deal with them and refund me. Instead I spent over 4 months going back and forth with paypal for them to deny my claim for a refund. The items the seller sent me wasn't even on the site I ordered from yet Paypal still denied my refund claim. I will never use Paypal ever again and recommend that everyone be very careful when using them. They are not like they use to be. They don't care about the little people anymore.

Filed a dispute after I ordered a product and the company sent me nothing, the resolution center needed me to answer something so I needed to "respond". Only issue is the respond tab doesn't work! I tried calling PayPal, emailing, using their BOT and Messenger and even Facebook. No one could help, tried different computers and browsers. Finally my case was closed since I didn't respond and I lost the money to a scam. This is unacceptable! This company needs a phone line to a live person that can actually apply responses to cases not just give you solutions to try via the internet.

Paypal took money from my bank account and reimburse it to Avast antivirus. 2 days before that paypal inform me that they will charge me $70. I replied and I told them not to do it. They did it anyway, reason that I authorize avast antivirus within 1 year to charge me that amount of money. Avast antivirus agreed to refund the money however these two companies are twisting the rules which make it impossible to return the money. They are scamming senior money who needs the money to buy insulin. Thanks and regards. Any question text me Tony...** Canada.

Had 3 refund cases w/ Paypal and lost all 3! They are pretty much useless. First was purchase cancelled w/in hour and couldn't get refund. Second was cheap substitute for purchased item, again no refund. Third was broken electronics, again no refund. They are pretty much useless. AND you can't ever contact or talk to a human being at PayPal?

I have Paypal as a consumer Pay company. They've yet to Disperse Payment for any applicable service. Though determent of said "Right" and or "Privilege" non payment has subdued. As do of Failure for said "I placed payment through Donation portal under an alias" And payment was rendered but through discrepancy payment was still rendered yet further payment from anyone else was not. My issue none-the-less.

The buyer ordered a MacBook from me on eBay on Sept.14th. The device was then delivered to the address given on the 21st. I then had to wait 21 days while the money was on hold. Giving the buyer and PayPal ample amount of time to make sure that everything was fine. I am then notified on Oct.13th that paypal has taken the money back from the sale and has left my account with a severe negative balance that they want to hold me responsible for.

I ordered something online. I had enough money in my PayPal account to cover it but I did not know it was in two separate currencies part of it was in American dollars and part of it was in euros. Instead of just converting the dollar amount and making the payment PayPal attempted to take money out of my bank account which of course created an NSF charge to me of $45. It cost me $45 because PayPal was too lazy to convert the currency. And they won't do anything about it.

I made a purchase on a website called Lydolcity. I never received a shipping confirmation. I never received a response to my emails. The email address of the alleged company has the words ‘they cheat’ in it. You don’t see that until you inquire. I filed a dispute that the product was not as described. PayPal is just ending my claim without investigation. It was in step 1 which was waiting for seller to response. They dropped me at that point. The website that I ordered on now does not even exist. It’s under a different name. Pay Pal is not providing any support.

I used their service to send money to a family member and they (PayPal) debited my bank account twice for the same amount ($400 x 2) and therefore, my bank account was overdrawn. I haven't been able to get this issue resolved through PayPal as it is IMPOSSIBLE to talk to anyone or have anyone respond to messages! In the meantime my bank gave me a temporary credit, and after investigating the problem they are going to reverse the credit, and on top of that PayPal has placed a debit on their end for the $400 saying I owe them that money which my family member never received since I canceled the transaction after they debited my account twice. WHAT A MESS!

I used PayPal to purchase a toy for my dogs. It was a tennis ball launcher with three tennis balls from HK Soweway International Logistics CO., Limited (**) for $23USD. What I ended up receiving was a poor quality tennis ball in a plastic wrapper, not even worth $0.50. I asked the vendor to send the rest of the items and they said they sent it. I said I only received one poor quality tennis ball. They offered to send me a 50% refund. I looked them up online and it turned out they scammed many others (onlinethreatalerts: article: is-dreamkis-vip-a-scam-see-the-review-of-the-online-store) with the same 'deal'. Others who had been scammed turned to PayPal and some said they received a refund and got to keep the cheap tennis ball.

Ordered Led mirror from a company called Eyallo and they sent just a small mirror with lot of scratches on it. The actual product is LED light makeup storage box and mirror. And I paid through PayPal. I did raise dispute with PayPal saying that it is scam and fraud, expecting that they will try to action against this company as this is not first complaint from me and can be seen in their company reviews. Instead they closed case in favor of them. This is really disgusting. Unhappy for not losing money but for the reputed company like PayPal supporting this kind of scammers. STAY AWAY FROM THIS COMPANY AND ALSO UNDERSTOOD ABOUT PAYPAL AS THEY ALSO DON'T HAVE ETHICS BUT FOR MONEY.

I notice I started receiving emails that my account is suspended by PayPal. When I try to pay them for the month it would indicate 0 amount due and then they would not send any monthly statements. I did not request statements to be mailed. All of a sudden they would charge increased interest rates and late charges on purpose to enrich themselves! Because of the pandemic Paypal is trying to advance themselves to get more interest and late charges Paypal are deceptive. I caught on the month of September 2020. I filed a complaint. Caution: Don't waste your time with the Better Business Bureau, they don't help at all. File a complaint with FDIC or Consumer Finance Protection Bureau. Keep records, that is what I did. User's recommendation: File complaint with Paypal and then with Consumer Affairs, FDIC or CFPB.

Paypal put a hold on the money I sent out... When I ask why was there a hold... They wanted me to say I got the package so they'd turn my fees over. So no matter what they make you wait. It's suppose to be a secure right now payment... sucks.

I have a problem with PayPal that somebody was able to create a unhappy buyer transaction to receive a refund. I am not a seller of any products. And they were able to get away with this and put me in a negative balance with PayPal. Not able to get anybody to respond except the collection department who wants their money. I didn't realize how easy it is from the buyers protection to false a credit card to to receive money. I can't wait if this gets straighten out and close my account. I spent 20 years to bring my credit score to 800 and one transaction with collections is going to ruin me. And they don't care. Be careful with PayPal.

We sent a payment to a friend. She called and said it was an e-check. After speaking to PayPal they said their system randomly picks money from different accounts to go that way. There was nothing they could do but for us to wait the 6 days for it to clear! There was nothing stating they would be doing this or it was even an option. Tried to get them to cancel the pending payment so I could give her a check. They refused. They said there was nothing they could do. I tried calling my bank to cancel it and it doesn't even show pending yet. That was 4 days ago. I was told by the rude girl I was talking to that it was q privilege to use PayPal's money! It was my money being sent. Do not use them!

My husband bought 2 pair of Reef Sandals. They were supposed to be certified Reef sandals with the bottle-opener underneath on the sole. When he received them they were NOT! They were just simple foam sandals that had a reef emblem on them. He called the Ebay vendor multiple times to get a refund finally somebody responded from overseas, where they ended up coming from. At first they wouldn't get a refund, then couple calls later they said they would give him a refund & to send them back to this address they gave him, (that probably doesn't exist).

After using PayPal for many years with the same bank, I recently moved and had to change banks. My new bank was confirmed in August (2020) and I have been paying funds out via my new bank. That is up until today. Customer service can not tell me why I'm receiving the error message "Bank not confirmed". They said use my credit card but that has a very high fee attached. No answers from customer service and was basically told there was nothing they can do. Totally dissatisfied with their service and inability to provide a solution. Will now look for another payment company that rivals PayPal!

I have been using PayPal for a long time. The balance view is very confusing! When reviewing the transactions, the running balances appear to be incorrect. But when I add all of the net additions and subtractions, the overall balance is correct. Also, the invoice detail is confusing and unclear for eBay transactions. I have to manually add all the additions and subtractions and compare against the balance to ensure everything is correct. PayPal, please simplify! Thank you!

It is October 2020. I went to send a friend some money and found that my account is still locked and has limitations on it. Why you ask? Let me tell you. Last year, Nov 2019, my friends and I went to the Bahamas. Near the end of the trip I was out of cash and my buddy had brought more than he needed. We were at a shop and thought "Oh it'd be cool to buy a Cuban Cigar". Rather than figuring out to pull money from my US bank account and pay fees in the Bahamas with 1 day left my friend paid for the purchase. I then signed into PayPal and sent him $52 which was my half of the purchase. 11 months later and 7 freaking attempts to clear the limitations. I have confirmed this was a private and approved transfer of money. They asked what Cubans were? *dripping with sarcasm* I'm pretty sure I'm not engaging in slave trade with a 1 time money transfer of $52.... I told them it was for cigars.

I purchased a doll online for $30. When it arrived it was clearly nothing like the one I had ordered. It must have cost less than 50c to make. I requested a refund from the seller and they offered me $2. I approached PayPal. They asked me to return the item using tracked delivery (costing an extra $15) but I obliged them. I provided proof of posting and waited. In the meantime I claimed back return postage from PayPal. I received a full refund of my return postage. One week later I was informed that my claim was rejected as I had not returned the item. I tried to appeal this providing further proof that I had posted the doll but they did not want to know. PayPal are as crooked as the seller who duped me.

My biggest issue with PayPal is difficulty getting in touch with customer service. If you have an issue with a fraudulent charge it’s very difficult to fight it. I’ve called and emailed them. No response. I closed my account with a credit on it and lost that. It’s much easier to deal directly with your credit card company. PayPal complicates things. It’s adding a 3rd party to each purchase. I will not use them anymore.

I purchased an item online and paid via PayPal. When I received the item it was not what I ordered. The seller was not willing to send me the correct product and would not give me a full refund unless I paid for postage to return the WRONG product. BTW, the company was in China. I submitted a report to PayPal and they said they would "consider" a refund for the item and postage, but I had to submit a separate claim for the postage and they would decide later. I didn't feel I should have to take the chance of NOT getting that cost reimbursed, especially since I felt this purchase was a Bait and Switch scam. I should have been protected and refunded fully for my purchase and provided either a RA or guarantee of postage refund too. I thought using PayPal as my payment option was giving me a layer of purchase protection. My mistake.

No way you can communicate with this company unless you like chatting with robots. It makes it very difficult then to solve a dispute you might have with a seller! Worse than that they kept the money that had been paid back to me in return of unwanted items! When you try to figure out what is going on the robot is making you crazy and you finally drop it!! TO BE AVOIDED.

Although PayPal is somewhat ok when you need to use it, Beware if you have any problems like dealing with a fraudulent seller or misrepresented items or any claim where you want your money back. You can't reach any humans that can do anything for you and even using their 'message center' or 'resolution center' is an Extremely Tedious and long drawn out and highly ineffective process. 6 months of going back and forth, providing all requested documentation including an official fraud report I submitted to Consumer branch of the FBI that Paypal Required and None of it mattered. Their service is way too much trouble and Very unsatisfactory. I'd rather shop through Amazon. A night and day experience. There isn't anything I want so badly that I need to use PayPal.

I am trying to resolve an issue with a return and refund. Speaking with someone is not possible based on their recording. It’s been a week and I am sending messages in a chat that is answered a day or more later with a useless answer. I respond correcting the misunderstanding of the issue. Someone different responds and it gets worse. I have resolved the issue on my own. Now PayPal is about to revert it because I can’t get them to understand what is going on. Impossible when chatting with different people days apart and getting useless responses or irrelevant answers.

Ordered canning jars from mason.com. They are a fraud from China and LA. Won't give refunds for their misleading advertising. They say each pack is 12 jars 12 lids 12 bands. NO. You get 4 jars no bands or lids. You get a twist on cap. Never buy from them. PayPal refused to credit even though I refused delivery. Post office sent back to shipping department in LA and that's where it came from but sell wanted me to spend $47.53 to send to China where it didn't come from there. FRAUD FRAUD FRAUD!!!!

I purchased a grill from **. After a week, I had not received anything from them, except a receipt from Paypal. I tried to email and call the number on their website - nothing. Then I tried to file a dispute with Paypal, but had to create an account, since I checked out as a guest. Paypal is not better, you call and get disconnected. You have to enter a chat, leave a message and wait for a reply a day or two later. In the meantime, the Basgray website disappeared. Finally, I was able to file a complaint with Paypal.

I made a currency exchange with someone last year. After months Paypal saying the person started a dispute and then Paypal is trying to charge the money from my account. I trusted Paypal as a bank, image you got paid and then someone else can still take your money from your bank, this doesn't make any sense. I have already sent the Paypal my bank statement which showing I paid that person same amount of money in other currency, but Paypal doesn't care at all, they tried to take zero responsibility for me. I'm using your service and you are hurting me. I understand the dispute may made by his bank, but the problem is, you are the company providing service to help both side, you risking department should control and take responsibility for it.

As with most, I've experienced a couple of recent chargebacks for deposits for a pup purchase. Unfortunately we get a LOT of flakes that don't read our clearly labeled NO REFUNDS; however, these chargebacks are ones that were made 250 DAYS from the time the payment was made and PayPal allowed them even though they have a 180 max for this to happen. Even the credit companies limit this to 120 days per the Federal and State Laws, but paypal does NOT adhere to any of it. They just take their fees and chargeback fees and run. We've made them on average $3000 to $4000 per year in fees and they can't even have a REAL online Chat or email that we can email and discuss this.

Hi, I recently had my account limited and my funds frozen by PayPal for no reason. I have two accounts, one is a business and the other one is my personal. First of all, my business account was disabled by PayPal because someone that sent me money wrote a word in the description that apparently violates the terms and conditions of PayPal, therefore my business account was limited. I cannot control what people write in descriptions! While limiting my business account, you have decided to limit my personal account as well which has my personal funds. This is unethical because I only use my personal account to purchase items and receive money from friends and family. 

After 15 years of using PayPal, and always knowing that their guarantee was ‘in the background’ I did not have cause to call on it until dealing with an extremely disreputable firm from China. I kept PayPal in the loop, and when negotiations broke down I escalated the case to a dispute. I did EXACTLY What PayPal instructed and while the process was not without a hiccup, in the end they willingly honoured their guarantee and are providing a full refund. Thank you to all staff of the resolution Center - especially Ian. My faith in humanity has been restored. Donna

I have used PayPal many times thinking it was safe and trustworthy. I filed a case against Reborndollshop because I ordered an adorable blonde girl baby doll that my granddaughter picked out for her birthday, and received a damaged defective boy doll with a 2015 outfit on. The company is crooked and would not work with me, so I filed a case with Paypal, truly thinking there would be no problem. I was completely in the right. I attached pictures and everything. I made a 114.00 mistake, but learned to never trust Paypal again. Beware also of any of the Reborn doll sites that has to do with Custom Corp.

I ordered a pool opening kit in March and by June I hadn't received it and filed. They contacted the company who sent tracking, which was a jumble of numbers that did not exist. Paypal contacted me and said I had proof of shipping. I sent them the tracking and a screenshot of the page showing it didn't exist. By July I still hadn't received, let them know, and they closed it without my refund. Lately, I ordered a window umbrella for the car and what I got was a piece of plastic that lies on the window. I filed with them, showed them where I had emailed the company and they offered 1.00 in compensation.

I filed a case ** in August and submitted documents proving I did not receive what I purchased. Builondip Company offered a partial payment which I refused. Paypal is suppose to protect their customers from dishonest Companies. Builondip Company should not be a Paypal vendor with the numerous complaints they have received. I have used Paypal over many years because I felt my purchases would be secure. I no longer feel secure knowing that dishonest Companies are under the Paypal umbrella.

PayPal try to fix you multiples issues, the customer services is suck. Very suck, now if a customer try to contact that is impossible by any way phone messenger, email etc..All now it just a robotic voice that does resolve nothing, now even the website does not accept to fill a dispute for item purchase thru paypal,, definitely, I will close my paypal account and no more business with eBay or paypal. Services going worse,, need change of managers and directors in order to paypal get back with excellent business like before,

We purchased an office chair from a PayPal merchant. They charged our account but never shipped the chair. After six weeks we tried to get our money back. The merchant refused. Paypal opened a dispute. The merchant emailed us directly repeatedly, telling us to receive a refund we would have to close the dispute. Paypal told us to turn it over to our bank, that was the only resolution available to us. The bank immediately refunded a portion of the total to us. The difference had been sitting in our Paypal account at the time of the transaction. Paypal refuses to refund that amount because they say when we contacted the bank we closed our dispute and they can no longer help us. They told us to involve the bank and never mentioned that the remaining amount would be lost. We asked for a claims/dispute supervisor who was arrogant in telling us the money was now lost to us.

We are done with Paypal and will reverse the charges via Visa. To pay to ship a junk product back to China is wrong. The Paypal resolution website is clumsy, unintuitive, leaves no way to communicate back to a human and takes months. A very frustrating experience to be avoided.

I filed a complaints on PayPal Resolution Center with no real help because PayPal Resolution Center is just an automatic platform, no real human work, not understanding a real human customers' needs. I purchased an inflatable pool online via a company called iBoyce who represented themselves a US company with an address in Chicago. After waited for more than 1 month to receive the merchandise which was shipped from China, I decided to return it because I no longer needed it. The seller asked me to ship the merchandise to China and the cost was quoted by DHL and UPS for $440, twice the cost of the merchandise. I filed a complaint with PayPal and PayPal did the same via their auto resolution platform, PayPal told me that the seller would refund the money if I send the merchandise to an address in China.

With ratings of 1.2 out of 5 from 13,136 viewers to date, it is no wonder how corrupt and uncaring this organization is. Just as bad as its parent company ebay. While they put crappie, mind numbing, yellow pages thick customer service run arounds on their websites, it is impossible to get to anyone in real time in this kloaged organization.

I can see other people are complaining about PayPal. I obviously must have created an account with these scammers as I just started using online to make purchases since COVID. They sent me an email I believe in July saying there was suspicious activity on my account and so they said they were limiting my activity. They want a photo (which I finally reluctantly did, but shouldn't have). Now they want statements, who in their right mind is going to send personal information such as this?!

I am having a problem over $71.86 with PayPal. I have been arguing with PayPal online since mid-May, 2020. I ordered a no-touch thermometer that was supposed to be Fahrenheit but got one that only did Celsius. I have sent over 20 files of documentation and pictures and probably a hundred messages to prove I sent the thermometer back to the seller in China. Chinese Customs has had it held up since June 30th and it is now Sept. 27th. The seller even sent me an email saying he would pay me back, but he did not. Every time I message PayPal I get a different person responding. Each one seems completely blind to what has gone on before. I will NEVER use PayPal again and I hope everyone who reads this will do the same and pass it on to your friends. I am also boycotting companies that force your transactions through PayPal.

I bought something through Shopify using Paypal and realized the company I bought from was fraudulent. I immediately complained to paypal and shopify. I complained three times to paypal yet they paid the company and did not review my complaint. I finally contacted my bank. My bank contacted paypal and refunded me my money. Paypal froze my account. I tried to close my paypal account and they refused to close it until I updated my banking information. Seriously? Why would I allow paypal access to my bank. I also complained to shopify. Shopify said they do not review companies on their website for fraud. Here's a hint to paypal and shopify. The email I got to contact the company AFTER the purchase was a dead give-a-way that the seller was a fraud. I'll never use paypal again and won't be buying any products that re-direct me to shopify. Thank the lord I have a great bank.

I was scammed on an international purchase and lost $140. I provided all correspondence between the seller & myself with the PayPal resolution center. The correspondence showed the seller admitted part of order was out of stock and stated they would not refund that portion nor let me begin the return process for remaining items that were substituted until PayPal closed the case. After using PayPal for approximately 20 yrs and with no other such claims they chose to close the case and allow the seller to keep my money.

I purchased 2 puzzles from Shenzhen Lijuan Trading Co., Ltd. through the PayPal payment gateway. This was the only option for payment. The products finally arrived and were not even close to what I ordered. I made a complaint to PayPal about it - weeks went by, I finally heard that "the company agreed to refund $30". I paid $59.04. However, I could get a full refund if I shipped the garbage products back to China at my own expense. I continue to question this with PayPal, who is not helpful in the least.

I was charged on PayPal for an unauthorized order and filed a dispute but they rejected it in favor for the merchant that can't even be found. They did not give me a chance to show them that USPS could not find a tracking for the tracking number that was supposed to have been submitted by the so called merchant. I didn't order anything nor did I ever receive anything. Ute

I ordered a 'floating island' (with expedited shipping) for my girls, said to hold 3-6 people. Guessing by the pictures the thing is about 10' by 10' square (kids are running off the thing and into the water). Try tracking the package but no info available. Email company they say not to worry...on its way. Takes just short of three months to get here. Small box on our porch, 'Island" is 1' by 5'...Ohh hell no! Email company to return item. They say I have to pay for return shipping and I have to use UPS or USPS. Shipping cost back to...CHINA... $100 to $200 (UPS and USPS said their 'conservative estimates' when I called). Try to get company to send prepaid label...'No'. Get PayPal involved. 'Nope, sorry. Unless you ship it back we can't refund you the $70 you paid for it.'

I paid for some items using PayPal that never arrived. When I couldn't contact the seller (they had shut down their website), I filed a claim with PayPal. They came up with a tracking number, but the package was not delivered and tracking showed delivery more than three months after I placed the order. I told PayPal again that the items had never arrived, but they said that if the name and address on the package was correct it was not their problem. I had used PayPal for 25 years and never had a problem, but they refused to help me over a $45 dispute now. Never again!

I have been trying to get my password reset to retrieve $900.00 for days. When you call you get dropped. When you chat you wait up to 30 minutes for someone to respond, and that someone may be A.I. They keep sending me instructions that do not solve my problem and their auto questions do not offer the right question. They are not listening to my problem and cutting me off by asking me to call a number humans aren't attached to.

I’m a Graphic Designer and I use every financial app to transact business with my clients. I haven’t used PayPal in a while but this particular client suggested it. That was 2 weeks ago and the funds are still on hold. Horrible customer support and LIES about how to expedite the process. I have a baby on the way and 2020 has not been kind to any of us. I expected more from PayPal and got nothing. I WILL NEVER USE THEM AGAIN!!!

My experience with PayPal was very bad. I not recommend any more use PayPal. I not received my order and I opened dispute and PayPal change more 5 time the ending my claim. I called PayPal but the operator have bad attitude with me.

PayPal claim (Case ID **) Please REVIEW my Appeal. I'm Merchant. PayPal didn't investigate the disputes and refund the money to the buyer. My buyer received FREE Products and GET A FULL REFUND. I LOST MY PRODUCTS AND SHIPPING FEES. I appealed 4 times but no one responds to me. Now I wonder why a lot of big companies stopped using PayPal. Change to STRIPE will be better. Change to STRIPE, no more PAYPAL. Change to STRIPE, no more PAYPAL.

Even after confirming my identity with video and sending my ID, PayPal still insists "I am suspicious activity of myself". PayPal is protecting me from myself. PayPal is also preventing me from PAYING... NONE of the security confirmations work. The website always seems like a demo of itself since it mostly fails to function. I need to rid this scourge from my life ASAP.

It's been 3 months and PayPal has not delivered and has not returned my transfer(s) from June and July. No one is there at PayPal. They have a bot, but it's circular. I opened a dispute with my bank but then the bank wanted me to print and mail more paperwork. So it's still unresolved, and PayPal has kept my money. PayPal was supposed to pay my vendor, but failed, big time. How can they still be allowed to be in business? (I've since paid my vendor by check)... Doesn't anyone want to do their job anymore?

I have bought an item laser hair removal device from Instagram advertising company and paid via PayPal. Item took too long and was not arrived. So I opened a case via PayPal saying item not received but no response by customer service instead of PayPal seller replied that you will receive your item soon. Tracking number afterwards provided was for different website. I tried to open the original website and it was showing store has been closed and not available. Finally after longest wait I received the item which was extreme low quality hair shaver not a laser hair remover completely different than the item displayed and described.

I ordered a 6.5 foot putting mat from JDBKG, a "company" located in China. After a long delay, and a few complaints, I received a pair of sunglasses and a sunglass case. I complained to JDBKG, and did not feel that they were going to issue a refund, so I contacted the 3rd party I paid JDBKG thru, PayPal. I started a dispute thru PayPal. PayPal, who apparently does not value the buyers, which generate their actual income, came back with that as soon as I returned the sunglasses, I would receive a full refund of the purchase price.

My business experience with Paypal is extremely poor. I rent a vacation cabin and thought I would try Paypal as a form of receiving payment. I didn't realize that they hold the money for extended periods of time - in my case 22 days after they received payment from my tenant. Customer service was slow in responding, sent irrelevant links and did not answer all of my questions and concerns. When I finally reached a manager, I was told that they are just following industry standards, can hold money for "review" and would keep their commission even if I cancelled the transaction.

Made $75.10 purchase on 5/20/2020 from "Sshitou (sz) Tech Co., Limited", paid with PayPal. Filed dispute case on 6/24 because the goods was counterfeit and partial. I submitted all evidence to PayPal that this is fraud transaction - with order receipt and photos. After three months "PayPal review", with numerous email/text with PayPal (they do not have live agent!), PayPal told me to ship the counterfeit back to China within 9 days, at my expense, even they admitted this was not practical. I cannot accept such condition because the shipping would cost 60% of the total order. In text message, I requested phone call with PayPal. I got promised some live agent would call me, but it never happened, no call from PayPal ever. They never reply my text/email on time. Now they just denied my case.

Disputed a purchase through PayPal resolution and 2 months into it still not resolved. No phone number on PayPal website. Web search for it. PayPal AI phone message states 2-3 hour phone wait for live agent or the same with messaging chat option. Agents aren’t helpful. You have to beg and dig for any useful information. I had to link a second bank account to get one of two refunds due to me. Had to switch to a different web browser to get the link to work. None of this information is readily available on PayPal.com. Thank goodness eBay is allowing local payment options over PayPal.

PayPal has None customer service in person. Disputed the charged always loser. Most of merchants coming China all counterfeit, scammed, Trying disputed all product counterfeit, scammed, But got no responding from paypal office, Bottom line always loser. Dissatisfaction.

PayPal is holding $518 hostage for laptops sold on eBay! I won't have access to funds for 21 days when PP decides I can have it. Customer service call center is outsourced to a third world country to save the company money and cheat the US out of jobs and their ONE star overall rating speaks volumes. I don't know which is worst, eBay or Paypal. They both suck! Thank God for Amazon! I'm a Prime member that looks forward to renewing my subscription and highly recommend it. ;)

I was the victim of a bait & switch scheme. Advertised genuine US Mint American Eagle Silver Dollars & Morgan Dollars. I was sent poor quality silver PLATED replicas (Eagles only, no Morgans). Although the ad indicated refunds available, they demanded I return the coins to China, which would cost twice as much as I originally paid. The coins were actually drop shipped from NY. Took PayPal 3 months to tell me I need to return the counterfeit coins to China. So PayPal did nothing. Disappointing.

I placed my order of men's Nike shoes on June 08, 2020 for the total amount of $97.00CAD. When I ordered it showed the company as nike.ca but when checking in my paypal account it shows ** as company info and the email address is **. I even received an welcome to Nike.ca email with an email **. I have since contacted seller and PayPal July 08, 2020 inquiring where my order was. Tracking shows package delivered, but it wasn't.

To whom it may concern. I am a PayPal merchant customer with credit card privileges for my customer/clients to pay for their services. I have been an exceptional client to Paypal for over ten years. Over this year, I, like many others, have watch Paypal’s level of customer service drop significantly to non-existence. On August 18, 2020 Paypal allowed and put through a fraudulent chargeback for $588.91 which created a negative balance on my Paypal account. To be more emphatically clear, this was BLATANT FRAUD. This customer did use our service. The outlandishness of Paypal”s effort to do anything was even worse based on the following:

Meet this guy named Joseph/"Joe" who helped me with my eBay/ Paypal case issue because I had given out a refund but the buyer never received it. He was super cool and super helpful. Def deserves a raise A++++!!!!

I am unable to receive payments from worldwide customers for my digital product. I submitted my KYC docs. also to receive but till now, I am unable to receive payments. Customer support can't identify the real issue for it. I contacting from one month, they send email stating, "Everything is fine and you can receive payments from worldwide," but my customers are unable to pay me. I identify the customer representatives are worthless and they didn't know how to find the issue. PayPal is getting loss the hope from customers. PayPal should maintain perfect quality control department to identify the issues in the staff.

Last July I made a purchase through PayPal, a comforter set, I RECEIVED A PAIR OF CHEAP SUNGLASSES, not worth a dollar. Scammers know the moment they submit a tracking number, Pay Pal will release the customer's funds. When I received the cheap sunglasses I immediately contacted Pay Pal, open a dispute, JULY 24, 2020 Case: **. Almost a hundred messages back and forth (robot generated messages from PayPal) PayPal requesting 72 hours (almost every week) to send me the return address translated in English.

I purchased a water mat "lilypad" at a great price online. I should have known it was too good to be true. The only reason I continued with the purchase was because it was through Paypal which states it guarantees purchases. It took two months to finally get the item. The pad that pictured 4 adults stretched out with plenty of room, was only 15" wide and could not hold one adult comfortably. After multiple assurances with Paypal and proof the item was a SCAM, I was told to pack the item up, pay for international return mail to China (or join Paypal return service for extra $), The replies from Paypal also identified this purchase under different company names. I will never make any purchase using Paypal again!

PayPal has the very worst customer service I have ever experienced. There is no way to call and talk to someone, and the chat sessions are a joke at best. It takes 15 to 30 minutes to get a reply and every reply is from a different person and after hours I keep asking the same questions and not getting answers. I have pending payments while others from the same account go through without delay and they can't tell me why or how to expedite the payments. They blame my bank, but I had called the bank first and they told me that the delays were from the PayPal side. It's hard to fix a problem when there is no one to talk to and no one individual can chat on the problem from beginning to end. Very very poor service.

PayPal service is poor! I sent money through them August 17, 2020 from the US to Dubai but the money was not delivered until September 13, 2020 after rigorous chatting with their different customer agent for every chatting message. They are full of excuses and even lie against my brother that he lied about not getting the money sent to him. PayPal service is extremely terrible, not a good choice.

I recently had to return some goods to China. They were nothing like what was advertised so I decided to return. PayPal advertises that it will pay for return postage. I am not asking PayPal to refund cost of items, just the return postage costs. However I could not get to the post office immediately because of covid lockdown. Took me about two weeks to be allowed out. PayPal has refused to reimburse the cost because “it was outside the allowed time to respond”. Despite my explanation about not being able to go out, they will not make a concession. For a very successful and wealthy company not to make any allowances for a worldwide pandemic is selfish and very mean spirited. I am ending my use of PayPal.

I purchased a bike through PayPal in June, 2020. I never received the bike or a refund, so I filed a complaint through PP. Tonight, I was notified my complaint was denied because it was received, which it was not. PayPal failed to protect the consumer, in my case. So much for buyer protection.

I Bought a product and paid through Paypal. The item was not as promised and I tried to get my money back. Paypal was worthless in settling my dispute. Paypal didn't let me provide vital information regarding this dispute and sided (against the weight of all evidence) with the seller. Very disappointing. DO YOUR RESEARCH BEFORE USING PAYPAL. There's a good reason it has about a one star rating over most platforms. It's because I couldn't give it zero stars!!

I purchased a BBQ ROTATING 360 and received 10 skewers after 2 months. Fraud and I reported it to PayPal 2 months later I get a response from PayPal saying, "After you return them to China," they will refund me? Why should I have to pay for postage to China? They defrauded me and paypal wasn't there like they say guarantee the order. I sent picture to paypal and responses from the company. PayPal let me down as it's been 4 months and now another 2 again? I should have been sent a label AT THEIR COST not mine. This is bogus.

I purchased a pool in May. Did not receive the pool for entire month with was the middle of summer which was already disappointed for my 4 children. I purchased a 15x 48 inch pool and received a 12x 34 inch pool HUGE DIFFERENCE! When I escalated the problem the response I received was absurd I was told I had to send back the pool at the cost of shipping on me which a pool that size to China would close to $100. I told customer service why would I have to pay for shipping? I did not order the wrong size. It was not my fault. Their response is everybody has to lose not just the consumer. I could not believe what I heard! How ridiculous that the cost of business when you make a mistake not mine! So now I have the pool that's too small and nobody offered to do anything! I will never ever use Paypal again! I'm furious what a scam!

Updated on 09/12/2020: I filed a claim as my Sept 9, 2020 review states. Since Paypal would not even consider the proof I sent of a fake tracking number from the post office, I decided to bite the bullet on the 129.00 I was scammed out of and just close my Paypal account so it wouldn't happen again, surprise I tried and can't even close my account, this is crazy.

I now loathe PayPal and any company who is associated with them, I just will not to business with anymore. There are plenty more options. If you experience a problem with an order, PayPal will distance themselves, offer the illusion of “filing a case” and then you hear nothing back. It’s been 6 months - HALF A YEAR - of trying to get my refund from World Paint By Numbers - do NOT buy from them or do business through PayPal. They will let you down massively.

Vendor sent me a trash item (not what I ordered) but clearly the smallest cheapest item they could send. When contacted by PayPal for “dispute resolution” the vendor required I ship the item back (no offer to ship what I ordered) to get a refund. IT’S A WELL KNOWN ISSUE THAT SHIPPING TO CHINA IS VERY EXPENSIVE and that the less reputable vendors count on that (I didn’t know the vendor was in China). PayPal knows that but did not stand behind me. I would have to spend as much or more than the refund to return the item and all the vendor had to do was refuse delivery of the return. PayPal made no effort to actually resolve this- don’t depend on their resolving any payment/dispute you might have.

I have used Paypal on various occasions over the years. I was an active user from 2007 or so to about 2018. With other options that don't require me to constantly transfer funds, my paypal account sat dormant these last few years. Recently, I needed to make a fairly large purchase on eBay and opted to take advantage of an interest free card to make the purchase. The card was offered by paypal.

I use to consider PayPal as a service that protected my online investments. I purchased some exercise equipment online using PayPal. The company was a sham and sent me a mock product. It didn’t resemble the goods on the site. When I looked into the site I found I was not alone. I notified PayPal that the company was a sham. They wanted me to do all the paperwork and in the end, denied my claim. I am sure that the site is still using PayPal to lure unsuspecting victims. PayPal obviously doesn’t care who they do business with as long as it makes them money. Sham or not they will work with whoever pays. I will not be using them anymore and I would not suggest them to anyone.

Customer service is either a computer or just really dumb people. I've been scammed twice through PayPal and they do nothing. I explain I received wrong item. They say item has been received so case close. Why close it? I got a damn fake ring instead of a bumper car for my kid and instead of a mini bike scooter I got cheap sunglasses.

Somebody from Florida (I live in Michigan) logged into my account and spent $600. PayPal emailed me hours later saying an unrecognized user logged into my account and I should change my password. I reviewed my account and saw this person spent $600 of my money. After submitting a dispute, I spent an hour trying to get ahold of customer service with the end result being to just send them an email. They replied to me the next day saying there was no unauthorized use and “if I’m unhappy with my purchase I should take it up with the store.” Absolutely TERRIBLE customer service, your money is NOT safe, and you need to delete your account ASAP.

I have used PayPal and never had issues. Yet, for some strange reasons ALL my associated email accounts disappeared. I have a file with everything needed for login. And none, NONE, is working anymore. Can not request anything as they do not recognize my email addresses.

Buyers beware. What a terrible company to deal with. They are so unprofessional. Never will I use them again. I've heard bad stories about them and never had a problem until last month. I bought an item online and I paid thru them and the item was not as described and when I filed a claim with them they flatly denied it. I then called my CC and they were able to help me. Moral of the story is they don't protect you.

$1.000 was withdrawn out of my checking account from PayPal. My PayPal account was changed over to Spanish so I could not read two emails from them thinking it was phishing. Someone gained access to my account and even attempted to add a phone number and make it primary. You cannot talk to a live representative so don’t waste time trying. It appears I am not the first based on other reviews. When I called my bank the representative said another person called her with the same problem. I cannot remove my bank account because I am disputing the transaction.

After more than two years of sending messages to technical support asking to resolve the impediments of a blocked account, the answer was always standard. They were requesting more & more confirmations that we did several times. The system asked at each time three days. Finally, we decide to close the account. We faced the same thing; the message that appears is that we can't complete the operation to close the account. We asked support again, no way. It's so arrogant, stressing anyone. Next step, we need lawsuits procedures against this arrogant company to close this account.

I have used PayPal for a few years but there has always been little small issues l. However recently takes the cake. I kept receiving notices from my bank for things trying to be charged. I notified PayPal that those transactions were not authorized. After a day they emailed me stating they couldn’t prove any fraudulent activity has occurred. A few days later I received funds from one of my customers and when trying to withdraw I received a message that my account activity looked suspicious and violated PayPal’s user agreement. They asked me to verify my identity as well as the transactions.

I purchased a Samsung Watch from Toy Gear but was sent a generic watch instead. Contacted company but was not able to get it resolved so I filed a complaint through the resolution center. After going back and forth with Toy Gear they agreed to a full refund. However, the watch came from NY (a four dollar shipping fee) but Toy Gear wanted it returned to China ($65 shipping fee). This was more than I paid for the cheap knockoff watch. This is a case of bait and switch and Pay Pal went right along with. Last time I will use Pay Pal!!!

Very disappointed in PayPal! I thought they only provided their services to reputable companies. I bought product using PayPal. No shipping information from company for a month. Checked reviews on company found numerous complaints. Contacted PayPal to ask for refund. Just before PayPal resolution deadline received a cheaper smaller version of product. So asked for 75% refund in resolution process. Got offered 50% which I declined. Resolution Center sent email that I had not reply to offer but gave no way to decline again. Then told me they had closed the case. Would not reopen case because they said I did not answer in time. Their software must not have been working correctly the day I declined. Would not do person to person call only through PayPal chat.

On August 22nd, a family member attempted to send me $700 in 2 separate transactions of $350 each. When I saw that PayPal charged me a $15 transaction fee for each of these transactions, I immediately refunded the money via the PayPal site. I never transferred the money to my bank, yet PayPal only refunded $670 to Mr. **, not $700. They KEPT the $30 transaction fee! THIS IS UNETHICAL, DISHONEST AND UNACCEPTABLE! Furthermore, PayPal never even responded to my complaint. Paypal is a scam! There is no reason to use them given that there are plenty of other honest services like Venmo and Remitly that don't steal your money!

I’ve been sent $100 but have no access to it. The transaction isn’t listed in my history. I’ve received numerous emails stating the funds were sent. For some reason, PayPal considers the use of their services as intended to be “suspicious behavior.” I had to send in a picture of a photo ID and still, I have no access to my funds. Later, PayPal took it upon themselves to cancel the payment, forcing me to go back, hat in hand, to re-request my money (which I did, talk about suspicious). All this later and I have yet to receive my money. My advice is to run screaming from this worthless service.

I have used PayPal for YEARS. I love the convenience of not having to put in my credit card to every site I buy from. Recently I bought something from a fraudulent site, I never received the item and was denied my return, fine. Then my account was compromised by fraud someone tried to transfer $1000 from my bank account onto my paypal... They also ordered themselves a new debit card. PayPal has been less than helpful, you can never speak to an actual person. Only an automated system in which you are responsible to fix the problem YOURSELF. Total BS! It's been four days and I am still unable to resolve this issue. I will be deleting my bank info and closing the account. User beware.

Do not trust them. Just read the other reviews and you will find a pattern of cheating the customer. I lost a small amount but when I tried to dispute it, they immediately sided with the vendor. When I tried to cancel my account, they made it all but impossible. Fred.

Made a claim regarding items that were never delivered. The resolution came just a few hours later declining my request. Neither proof provided, nor info asked from my side. I have being using it for over 7 years and it’s the first time I was unlucky with the seller and asked for refund/investigation. They simply closed the case immediately. So I did appeal— same story and same ridiculous answer. A bunch of liars. Yes, I AM furious. Now transferring my account to another adequate company. It’s incredible....

Paypal assists people who receive funds that they are not entitled to. I sent $400 many months ago to a person who was @yahoo.com when I meant to send it to a person with the same initial and name @hotmail.com. I immediately notified Paypal and, sent an email to the person @yahoo asking them to return the funds. Basically the person kept as in stole my funds and Paypal washed their hands completely!! Obviously they have all of this person's information but it appears that they are more interested in assisting the person that I sent the money to in error to steal my funds as they categorically refused to help me. Told me to get a lawyer and sue!! Really?? A ruthless company only interested in making money! I am 75 years old and unemployed so can hardly afford to be cheated out of $400.

I ordered 3 puzzles that were advertised on Instagram and felt safe purchasing with them because I could pay through PayPal. I trusted PayPal to do business with companies that were honest. I was wrong. I did not receive the puzzles that I ordered. Instead I received puzzles that I NEVER would have ordered. The company would not fix the problem. I filed a dispute with PayPal. PayPal sided with the company because it shows the package as delivered - regardless of the fact that I never received what I ordered! This company stole $60 from me and PayPal supported them in it. I know $60 isn't much to some people, but it is to me. To frustrate things even more, speaking with a human being for PayPal is wishful thinking. I wonder if they enjoy making people angry because their Help & Support section is anything but helpful or supportive.

I used PayPal when purchasing some clothes on the internet. I received just half of my order. The merchant doesn't respond, PayPal denied my case, so they stole $100.00 from me. I wonder if PayPal shares the profits with the merchant. Be careful when you use their services.

This morning I received an email stating a $1,000 had been transferred without my authorization from my bank account. At 7:30am this morning I have been reaching out via their message application without a response. I've called multiple times and cannot get through to a live person. I received zero responses and have a $1000 just sitting in limbo. This is very unacceptable and recommend no one to use PayPal.

I received an item inconsistent with the advertised and ordered item. Item I received was from a seller in China. I entered a dispute. I expected all communications to be thru message center and did not check personal email for updates. Was told a decision would be entered 8/23 or 24. Checked Pay Pal messages on 8/28 and case closed with no explanation. Checked personal email and found messages. The resolution was for me to return the item to the buyer at my expense by 8/14 for a full refund. This resolution enables the seller to resell the item for a full profit. I lose money!

I've been using paypal for years now. It's easy to withdraw and send money to family and friends. What I don't like is that the currency conversion is really low compared to other services. They make adding a bank account for withdrawal really challenging - you have to call their US customer service to verify. It can't be done via email which is hard for those ones located outside of US.

Used PayPal to do a 6 month subscription to Match.com and in Match setting I turned off the automatic renew but PayPal went ahead and drew the funds out of my account and paid it before March. Sent the request for funds and when I went thru PayPal's protest (can't remember the actual term) was told by Paypal after review that they found for the merchant. Every time I have put a protest in with PayPal, they have found for the merchant even when the merchant didn't honor their warranty.

I opened my account on 8/2/20 and by 8/28/20 my account was hacked twice. First time was a purchase to Texas to a Mike **. How do you not question a transaction with that name. They investigated and returned my money within the week. Second time today someone tried again. I thought PayPal was a good way to donate to animal rescues. But it is abundantly clear they have security issues. Closed my account which was very painful because they make it difficult on their site to do so. Site said once it's closed it's permanent. I'm totally ok with that. Will never give anyone advice to use their site. Wish I could give it NO STARS!!

Hello I was with PayPal for 20 years. They froze my account with giving me no reason why whatsoever $19,221. Now I'm waiting over 185 days. They said it was 180 days to release my money. It's impossible to contact them. They're not picking up the phone and not answering emails whatsoever. I had some disputes and they put all false information about the resolution. They're impossible to contact. This no security. This is absolutely outrageous. You have to contact the California Atty. Gen. This is outrageous behavior.

I have used PayPal as a buyer since 2007 and find that aspect of it to be great. Unfortunately, it's not the same if you sell using them. I sold something for $95.30 and PayPal has been holding my money. Why? Because I'm a new seller. How is that acceptable? Even after my buyer contacted PayPal and asked them to release the funds, PayPal refused, telling me they will release them after 21 days. Yes, nearly a month later. You know after bills are due and potentially disconnected. The company will not work with you, will not release your money, and send you back and forth between departments hoping you will just give up. I will literally never sell using PayPal ever again.

Someone hacked my Pay Pal account. Transferred 1,000 out of my bank account and put on pay pal card. You cannot reach anyone except messaging so send them a message and wait sometimes hours for run around answers. So open a case for them to check and in less than 24 hours come back and say it's not fraud. That is my normal activity. I have only paid 2 things thru pay pal and that was back in 2018. Rest was people paying me. How is that my normal activity? EVERYONE needs to delete pay pal account immediately before this happens to you.

I tried to use PayPal about 5-6 years ago, had many problems then. The site wouldn't let me access my money to make payments. Just tried it again and had the same experience. They have my money and it showed up in my "wallet" but not able to use it. This time I tried contacting support and after going back and forth a couple times. I realized nothing was going to be resolved and got tired of there we don't care attitude. Useless site and I'm so happy I don't have to depend on them.

I ordered a 2 T Shirts & paid $53 with PayPal in May & received them in June from a Sacramento, CA address. It was not as described. It read "Karate is Krazy" not "Kyoshinkai Karate" as was ordered. The seller said he would refund if I sent it to an address in Vietnam. I sent it to Vietnam & gave PayPal all the tracking information in June. They acknowledged mu shipping & even reimbursed me for it. Then it went back under review again until another month went by then the Seller & PayPal asked for all the shipping information all over again.

I have purchased many products and services through PayPal and for the most part I am shipped what I purchased and did not have a problem. However it has occurred with Chinese companies that they tend to bait and switch on the product, yet PayPal does not hold them accountable for their actions. In this last instance the company shipped a completely different Product much inferior in quality and nothing like the pictures when I purchased.

This rating was originally a zero but it requires a rating of at least one. PayPal is undeserving of a 1. My husband received a Collection Notice for charges in which he doesn’t even know what PayPal is so we call the customer service number. Voice over IP was useless!! There is no human in customer service.

I have been a successful EBay seller since the beginning of 2020 and I am filing a formal complaint with PayPal for causing my business to fail because of their poor business practices. They permanently suspended my account and froze my balance of $28,435,00 and gave me no reason why. My seller account with EBay had all positive feedback and my seller account was rated Above Average. Out of nowhere on July 1 PayPal decided to freeze my account and then sent me an email stating, “You can no longer do business with PayPal”. There was no reason that they gave me for freezing my account.

I ordered a product shown on an ad on Facebook. After 6 weeks of not receiving the item, I investigated it further. It seems that the company is located in China and is known as Jinzhou Network Technology C., Limited. Based on reviews of the company it has a bad reputation and listed as fraudulent in several reviews. After placing a claim with PayPal, several weeks went by and I elevated the claim status, PayPal closed the case without providing any further information other than to say that the company delivered the item. They will not provide me with any additional details. Beware of using PayPal for your purchases, although they say they provide protection, in reality they do not. And it wouldn't surprise me if they were giving favorable status to the fraudulent companies that do business on Facebook.

This company literally has ZERO customer Service. ZERO. This "company" refuses to accept any phone calls - EVER. I have tried to resolve a simple question could be resolved in 2 minutes regarding eBay seller not delivering a service that is covered by Paypal Guarantee yet this Corrupt Crime Paypal Organization refuses to help by shutting down their App, their website AND their phone system for communicating any issues to them. They have a WALL against customer service which makes me KNOW they have MAJOR FINANCIAL PROBLEMS. DANGEROUS company for your satisfaction. DO NOT EVER USE. Find another. I HAVE GIVEN UP COMPLETELY ON THEM. SAD.

I made a purchase of $169 for a couch in May, it’s August but haven’t received it yet. I made a claim 3 times but was told the receiver is not responding but they received the payment. So who’s fault is it now? That’s a lot of money but if I don’t make a review it won’t be refunded? Which doesn’t make sense. I need my refund back.

I had a PayPal acct for over a decade with over 5K transactions, a 100% satisfaction index on eBay, and out of the blue, PayPal cancelled my acct. Would not give any reason, and of course, kidnapped my funds, holding them hostage for up to 180 days. The acct was permanently suspended for NO reason given. This company has been sued in the past and I hope the US will breach its illegal operations of holding funds hostage. This is the most unethical company I have yet to encounter. I've heard of others having the same complaint, that this company uses loopholes to hold funds hostage. A disgusting company that needs to be legally held responsible for its actions.

I purchased goods in US$ through EBAY and I paid in US$ from my US$ Visa Credit Card, not under my knowledge it was processed through PAYPAL, in my payment statement the Invoiced US$ price was converted into CAD than converted back into US$ again by adding the original invoiced price by 6%, meaning that I was paying full amount of the Invoiced goods, but my US$ Visa account was charged with additional 6%. I emailed EBAY about this without reply, 10 days later I sent another email also no reply.

I have used PP for credit purchases over many years without issue. I needed to send a PP customer funds and tried to register my bank info to enact a transfer to the other person's bank. Both well known banks! It took almost 24 hours to verify my account as PP sends 2 withdrawal transactions for less than $.25!! I needed to state the amounts. Again, almost 24 hours to get this info! Now it is going on 5 days while PP holds my funds!! Electronic transactions should take minutes - Not one week. I could have send the funds with an overnight USPS delivery! PP claims I selected eCheck. What? There is NO choice! Later they tell you that is how they have to send it. Where was this info posted upfront? It is not.

I’ve already been waiting three months for my back pay unemployment and I’m looking at my email one day and I get a email from PayPal. "Switch your state and government payment to PayPal direct deposit no. Get your money faster." So I was like yeah and then they pay me out in back pay and they hold my account saying that’s more money than usual so whatever. I sent what they ask so I send in all the doc and then extra and ask, "Please me and my kids have been starving for months. Please please releases this money soon so I can buy them Something at least for school and then they hey lock and kick me out of my account. I’m appalled and disgusting. She sends me home.

Have used PayPal for some time, recently had to contact them as A product I received was not as described. I won't go in to all the details but the process was horrendous, slow and difficult. They finally wore me down and I gave up and accepted the loss. I doubt if I will ever use PayPal again.

EVERYONE CLOSE YOUR ACCOUNTS WHILE YOU CAN.... PLEASE!!! Paypal is BIG SCAM NOW. Not what it used to be. They are working with different companies and scamming people!!! Spread the word!!! YOU WILL NOT GET ANY REFUNDS FROM ANY OF THE FRAUDULENT ACTIVITIES!!!

I have used Paypal for almost 12 years. Till last year they always has offered a reasonable and good service. But now they ONLY protect the seller. For that reason you can see a lot of new seller with paypal logo. Because they can send you a faulty item or steal your money and when you open a case, you have to wait indefinitely for paypal to response and if you call them, you will received a response "it is in seller favor". Do not trust any seller with Paypal logo anymore. IT IS A TRAP AND THEY ARE GOING TO STEAL YOUR MONEY WITH THEIR BELIEVED FRIEND ""PAYPAL"".

I buy product with the mention if you paid with PayPal you get warranty buyer. I open 1 dispute for 1 seller. Make a true fraud evidence. After many days paypal want I paid shipping return for the fraud seller. For return me money 100$. I say paypal is not a error. Seller is a fraud. I have full evidence. I say if I paid return from Cambodia to UK we paid $84. So if paypal refund me $100 - $84 = et get return me money $16. IT IS THE WARRANTY PAID WITH PAYPAL. Also we have account from many year minimum 2017 and because have is dispute PayPal want I change name of me account exactly is coming with is fraud seller. Paypal search excuse for escape she responsibility. And more PayPal make real fraud.

July 31st to Aug 6 2020. Simple tasks of CANCELED transactions.... Money. Gets money right back on card.. Cuz it was cancelled by me. Not with. PayPal... Nope...omg. Joke.... $396.99. It's Aug 20 and still haven't gotten this back. I CANCELED these transactions. Yet these fools make them a case.. for what I asked. Wow. After getting A to Z excuses now it's Z to A,,,, really sad. Yet.. this ghost back office,, no number no email... They don't exist ... They don't know how to do THEIR jobs.

Terrible customer service. You cannot talk to a live person regarding any questions. Gave me the run-around trying to get a simple refund. I will never use PayPal again. I called a number to talk about my problem and it was a scam trying to get my ID and debit card number. Foreign accented men with American names. Beware. PayPal won't let me talk to a live person to report this. I will never use PayPal again.

I ordered a countertop icemaker....company in China I found out later. Never came...I began protesting sending proof of order, etc. They eventually sent a cheap fake ring...never the icemaker. When complaining to Paypal I sent all documents of proof, including report to fraudulent internet commission (not sure of name). Company offered first 20% of purchase price, then 100% (if I would return ORIGINAL product...which I never received) to CHINA. Cheap ring came from California. No help from Paypal. If I don't send icemaker (which I never received to China) they will not pay. I always thought Paypal stood behind their buyers...but obviously not. Never again!!!!

I do construction and I take Paypal and never had a problem, until now. I sent a request for payment. The customer accepted and paid. I got email stating I have money but it is on hold. So on $2200.00 they charged me $66.00 to have it sit in a hold position for 48 hours and then my customer has to confirm purchase because she had put it as services. I will never use pay pal again. Also when you call you can't get a live person. How the heck can a business this large not have a way to talk to someone that looks scandalous right there.

I purchased some tools online and paid for them using my PayPal account and now that the package wasn't shipped to me Paypal will not help me. I've tried calling them but there's no one to talk to. All you can do is text them which is what I've been doing for the last 2 weeks and haven't gotten anywhere with them.

On August 5, PayPal charged me three times (6.38 each) for a magazine subscription from Conde Nast. I contacted Conde Nast who did not initiate the billing nor do I have a subscription. Pay Pal customer service has reviewed my claim several times, each time saying the charge was in keeping with all my transactions and closed the claim - several times. I count every penny because I live on Social Security and this $19.14 impinges on my monthly financial ability to pay my bills. I am thinking of filing an elder abuse claim as well.

I purchased what I believed to be a pool. Received a pump filter. Merchant link to purchase was to error page, tracking same. When I received filter I tried to talk to them. The package had a NJ label. The seller offered a full refund, but expected return shipping to China.... I proofed that the shipping to China would be more than the refund. PayPal ignored that entirely. They don't care about their buyers and scams like this. I tried reasoning with them, but they just say well they offered a full refund. The company lied and is expecting unreasonable return. I know if I would have paid with a Visa I would have gotten my money back without problems. PayPal deserves the bad reviews they get. Scammers clearly have found a safe haven with them.

I bought a product on offers, I offered a price and was countered with a price and FREE shipping, when I paid the price I was charged shipping, the seller says he did offer free shipping but Global Shipping charged me, WHAT THE HECK, I thought when you say free shipping it means FREE, Paypal told me they don't get involved with shipping matters, I tried to explain it was misleading ads not shipping, they stood with him, what a outfit, I will not buy from eBay or use Paypal unless an emergency.

Updated on 02/18/2021: In August 2020 there was ID theft against my Paypal account. Paypal did not do a good job of backing out charges. They are swamping me with emails insisting that I login and clean up my account and pay them money. The problem is, they have fixed my account so I am unable to log in. I go through the whole 7 or 8 steps to login, including changing the password, and they put me back to changing the password over and over again. There is no email outside of login, and no telephone support. I have reported them to the State Attorney General's Office and have written to the paypal CEO twice with no response. If they have ruined my credit rating over this the next step is an attorney. I am not the only one they have done this to. There are a number of companies with the same complaint.

Their customer service is terrible. My account got locked for no apparent reason and they won't even help, just send links to some not helpful articles. I sent the documents they need for verification they keep on rejecting them and give no reason. Worst service I have experienced so far!!!!

I order a product off Facebook, I used PayPal to pay for my order. After waiting 7 weeks, I only received part of my order, and the part that I did received did not work. They said that my order was protected, but they declined the claim, saying that it was not covered. They use to be great, but I will not use them again.

I tried for over a month to remove a fraudulent address from my profile. Everything I tried it said to remove address from wallet so I had to delete the cards in my wallet. As when I removed the address in the wallet it still would not let me remove the address in the profile. So to solve the problem I closed the account. Every time I tried to contact someone via a message they would just copy and paste the instructions from the website. I kept replying that it did not work but they never responded to me. Terrible company.

Accidentally bought masks from China thru PayPal. Didn't show up for 3 months until finally on day PayPal said they would close the claim magically a package showed up in China on the way to me. When it arrived it held only 2 of the promised 10 K95 masks and they were poor quality. I again complained to PayPal. The complaint process is hard to understand and if you go 24 hours without responding to an email they send you they said they would close out the claim. They were no help; I'll never use them again. The credit card company has much better protection.

I purchased something via PayPal at the beginning of the Covid pandemic in March. I waited months to receive it and when I did receive a package from them it did not contain what I ordered and paid for. I contacted PayPal (you can only do this online, you NEVER get to speak to anyone or email anyone that's handling your case). I sent them my confirmation email from this company with not only the items listed, but with pictures embedded as well. I sent them pictures of what was sent, and of the envelope that they came in which clearly wasn't big enough to hold what I'd purchased. I also sent them links to places online that had reviews of this company by people who were suffering with the EXACT same issue that I had proving this was a total scam.

Paypal customer service is incompetent and that's when you can actually reach someone. I purchased an item from a website that turned out to be fraudulent. I created a dispute for which I was told to contact USPS to track the package. I did so and found the tracking number used was not shipped from the address on the website nor shipped to my address. I sent this information via email to paypal a month ago and I have not received a response. Customer service closed my dispute without resolution claiming I received the item. Calling them means waiting hours for someone to answer. Messaging/emailing them means you'll never get a response. Trying to find resolution for any question is impossible. I am currently trying to figure out how to close my credit account so I can then close my entire account. I will not use paypal again.

I have tried to make 3 online purchases all declined. Message is I need to confirm credit card. Why I need to have a credit card to use a cash balance I am not sure. 3 weeks of messaging attempting to confirm, reinstalling the app and still no success. This company makes working with a large bank seem easy.

On July 31, 2020 I bought from a site “www.bikeker.com” a bike, I paid through my Paypal relying on its support, since I did not received my item that was supposed to be delivered, besides of that the amount I had authorized was different from the one Paypal charged at the end, I tried several times to contact the vendor without any answer then I turned my efforts to make more than once a claim and request the fair refund from Paypal, which is an option for these cases. Paypal refused all my claims and closed all my cases. Paypal do not support their Customers, they support “Scammers” and they are their partners in crime. Please be advised, take care!! I am closing my Paypal account, it is not trusted anymore.

I sent the requested & required proof UPS Intranet form showing seller sent my package to random address & person, PayPal said they will recommend 2nd reviewer decides in my favor then next thing I receive email saying "conversation expired & closed." I email PayPal & they ask for same thing, act like they have no record of my previous claim. Email addresses given to me bounce back, PayPal isn't taking calls. Paypal is purposely making it impossible to receive a refund which is the ONLY REASON I USED PAYPAL. Paypal should be shut down & sued. I have proof of sender wrong address. Paypal is the 2nd scammer.

Ok. I have Paypal for Over 10 years. Finally got transaction where I file dispute since seller from China send me face 3 face masks instead of Lego toy ($ 54 worth). Despite I have provided Picture of product I received along with package/tracking ID. And also seller wants me to send partial amount which I declined, Pay pal still decided case against me. What kind of consumer protection they have???? And on top of that they put reason that not enough evidence of my claim. What else you need when I am providing pictures and seller accepted that he send me wrong product? I am closing my Pay pal account now.

DO NOT OPEN A PAYPAL ACCOUNT EXPECTING CONSUMER PROTECTION! If I could rate their services with less than one star, I certainly would have done so. PayPal has decided it will allow sellers to fraudulently sell defective products, a collar neck relaxer, through its payment services and will not and has not demanded a refund from a seller for the sale of two products, each the same and each defective, whereby the products do not turn on, meaning the lights light up but the neck relaxer item itself, does not vibrate, does not massage, does not do anything other than the batteries turn on the lights, but nothing else happens.

Updated on 08/13/2020: I just heard back from the Resolution Center and they ruled against me. I bought a 2Tb Seagate Firecuda internal hard drive for $50.99. I got 2or 3 coronavirus masks instead. I immediately filed a dispute with PayPal saying I had received an incorrect item and and asked for a refund. I waited 2 1/2 months to have PayPal rule against me. I could not believe it. This was cut and dry. I am trying to decide what to do next. I saw that Elon Musk was on their Board or some high affiliation. How in the world can this happen to people where PayPal is letting crooks take customer's money. I am considering dropping my PayPal account since they don't care about me.

I have been using PayPal for years, especially for eBay purchases. I've occasionally been annoyed when having difficulty getting refunds, but this has become ridiculous. I purchased a product from Vookap (Blaux mini battery powered air cooler), which seems to be a pretty bogus Chinese company given that the product has 225 reviews and all of them are 5 star. In any event, I ordered the product on July 3. They advertised free delivery, which would take from 12-20 days. When I began looking for the product 20 days out they then advised me that it wouldn't arrive for another 45-55 days. At that point I canceled the order but they want me to pay return shipping, which I refuse to do.

PayPal customer service has been horrible. PayPal lets Chinese companies who look like American companies use PayPal buttons. We trust them because they accept PayPal. I got scammed and was told I needed to send item back to scammer. It would cost more to ship to China than I lost. No help at all and I bet company is still using PayPal to collect scam money. Which makes PayPal an accessory as far as I'm concerned.

I should have read the other reviews to know beforehand how difficult PayPal can be to work with. Just because I am stubborn to the max did I endure a long frustrating day just to complete one transaction. Many thanks, PayPal for a fine lesson in how to drive away customers.

I ordered a product that did not come for a few months. As I placed a complaint and request for refund I saw that this same company had “many” and was well known to PayPal as a unreputable Company that had multiple complaints against it. PayPal would not settle the dispute. I eventually received the product and as multiple complaints stated before me, the product was broken when received. PayPal still disputed and would not refund the money. I used PayPal thinking this was a safe way to conduct business online but have now closed my PayPal account and will no longer use. They are a joke and steal people’s monies.

I have an open file for a company that sent a crap product, I thought PayPal was protection for buyers????‍♀️ But no one will help you, if you ask a question you won’t get an answer that even relates to the question, can’t seem to talk to a person at all and their excuse is the COVID????‍♀️

A buyer recently purchased and then immediately returned a product bought on eBay. I granted the refund right away at the request of eBay, but PayPal refused to refund their fee for the transaction. As an eBay (and Bonanza) Seller, we have to deal with PayPal as the exclusive payment gateway for these platforms, so they exert a lot of power over small business. Granted, the fee was only around $2, but it shows the lack of protection afforded to small businesses who need exposure for their products.

I was never informed there were fees associated When signing up and using PayPal business. I was charged a $66 fee for one transaction! I just signed up for PayPal for my business. I created an invoice for someone and they paid. I noticed the amount I received was less than what I invoiced. I now see there is a $66 fee from PayPal. I'm used to using PayPal for my personal account. It has always been upfront about all fees. I was not aware there were fees with the business account. Nowhere during the signup process or invoice process did PayPal inform me there were fees involved. My business account is **. Account ID: **.

I had money stolen from my account and haven't been able to speak with anyone for days. The phone lines are closed. The app does not allow me to take any action when I try to follow the instructions to open a dispute. Not user friendly at all. Then, PayPal rejected my dispute through the app saying that the transfer was consistent with my account activity when the money was transferred to a card that is NOT mine. I lost all the money I made in the past month through my new business and so far they still havent done anything about it. Meanwhile, there is an attempted transfer of over $3000 from my bank account to the paypal account and they can't cancel the transfer and I can't remove my bank account because a transaction is pending. This has been an absolutely terrible experience and as soon as I can cancel my account I will never touch paypal again.

I place a claim for an Item not received, after 2 months Paypal said they contacted the seller and received a valid tracking number and decline my case, paypal do not take the time to check my address or the product I order, this tracking number after I check was delivered to a PO box and referred as a small package, the item I order was a 20lb container. I don't know what kind of research they carry out, in any? After Paypal decline the case, they closed communication and forget about it.

I was on a dating website, and they asked for credit card to create membership which is free, then I was charged $49.99 Canadian, which I didn’t authorize, but PayPal investigations concluded that the payment was authorized. Maybe they are partners with the application on Apple store. I wonder when they say that they are a safe method of payment who protect people from such actions.

I have used this service for years. The first time I made a claim, I was denied. The unscrupulous merchant provided fake delivery proof that didn't match the items ordered and PayPal didn't even check to see if it was real. We ordered two dressers but the proof of delivery says that the delivery driver left a 1.2 pound package at the door. They must have been tiny specs. I am paralyzed and positioned in my chair to see the front door. There was no delivery when they said it was and I got no support from PayPal. That's the last time I will EVER use their "service". The only service that they provide is to their company.

I ordered a large item from a company in google ads and purchased it with PayPal. I checked the website of the seller the next day and the site was no longer active. I tried contacting the seller and received no reply. The next day I file a dispute with paypal and they said I needed to contact the seller. I told them I had already tried and told them about the website disappearing.

Paypal I had never had any issues with PayPal but recently they placed an account limitations on my account and to get it lifted they require you send copy of Passport Driver license etc.. (critical information). Once you provide what they request they tell you that it is because of security. I have been dealing with this for over three weeks talking to associates, emails and secure text messaging. The phone calls each day is a least 1 hour to 2 hour hold time and then when you get through they tell you that the back office has to review it and this will take 24 hours to 72 hours and this happened to me for over three weeks. When I asked for corporate address and asked them to close my account I was emailed that I could no longer do business with them. Now my funds are still with them and they will not close the account until 180 days.

Purchase product through Paypal on May 26, product was supposedly shipped to me on May 28 and delivered to my address on June 1. When I did not receive product in a timely manner, I checked on delivery through a tracking number through UPS. I tracked purchase and found out it did not get delivered to my address. After this, I contacted Paypal on June 23 and filed a claim. I did as Paypal asked and tried to contact seller. His email did not work and phone numbers are bogus.

Paypal does NOT stand behind their customers. We have provided evidence of how I was scammed and they continue to ask for "more information". My husband and I ordered a massager via Facebook from **. It took almost 3 months to receive the order and when we did, it did not work. In our efforts to contact the company at support@advisory24.vip, we never received a response. So we decided to return the item to the return address listed in the box, however, we then discovered that the return address (Jon, 2352 Bent Creek Rd, Auburn, AL 36830) is actually a gas station and there is no "Jon" affiliated with this address or this company, we then began to research the email address and found that it is linked to several scams.