PayPal Reviews

PayPal’s customer service has been extremely frustrating. I have been unable to link either my bank account or card, which means I cannot make payments online. The process feels unnecessarily difficult, and getting support has not resolved the issue. When I contact customer service, I am passed from one department to another, each saying, “We don’t handle that here.” No one takes ownership of the problem or provides a clear solution. Because of this experience, I will not be using PayPal again.

I’ve been a PayPal customer for over 20 years, and my dispute (Case ID:**) has been completely mishandled from start to finish. I’ve been given conflicting and inaccurate information by multiple representatives. One told me the seller never responded. Another told me the seller did respond and that the dispute would be resolved on July 18. Most recently, the last person I spoke to on the phone told me the seller still hadn’t responded to the follow‑up and that I would be receiving my refund. I have been told this several times, yet I still have no refund and no update.

If you are a merchant looking for CC processing. RUN. They prevented me from making any withdrawals before I collected a single payment, after I had spent thousands on API and webhook integrations. They didn't even give me the opportunity to do anything wrong. Yet, I was still able to collect payment. It seems like merchant sales and any support is trained to waste your time, they will lie about being able to help and then disappear. It's very strange.

I have been a customer of PayPal since 2009 and have never had any issues with them. Whenever I made a purchase through the ‘buy now, pay later’ method I honored my obligation and made timely payments until the item as paid in full. If the item was returned within the seller’s specified period, the payments were either refunded to me or the transaction was a ‘wash’ because the seller was honest to report to PayPal the item was returned.

Bought a black T-shirt with biker art from an online company called Shein. It took forever to ship and all of a sudden a FedEx Tracking number showed it was in Oklahoma, and showed it was delivered. It was delivered to a completely different zip code, which should have been enough. The picture on the FedEx website was not my porch. PayPal sided with an obvious scam. I will keep PayPal to use between family members, but use a credit card for online purchases.

Been a long time, Customer with PayPal only second to my credit cards as I can dispute those transactions. Up until recently there wasn’t an issue with PayPal while I’ve only disputed one and that was years ago, but hey. Paid for merchandise through PayPal that was shipped through from China. The only tracking number I got was a Chinese tracking number. The vendor states that it was transferred to the United States Postal Service. Anybody with half a brain knows that packages do not travel through the United States Postal Service without a United States Postal Service tracking number. When I informed PayPal that it had not been received, they refunded half and then declined the second half which I still don’t understand because both items were supposed to be in the same box.

They deactivated my account because "They said" my Id wasn't full. Yet they have 2 mails for me and I didn't receive the request to fix it. Now I can't delete any information.

Had an item I purchased on EBay and product has wrong description! Asked PayPal resolution dept to step in and it’s still not resolved 2 weeks later. Even though I returned the product to seller and provided all the info to PayPal. I had to pay for return label ! Their live chat and process is horrendous seems like the operation is in some 3rd world country! Disappointed.

I had ordered several t-shirts from a company that is in another country. Up until recently, when I filed a complaint, it was fast and exhaustive. The PayPal experience was horrible. PayPal kept the communications between that company and PayPal, and since I had no idea what the company had said, there was no way I could find out what their problem happened to be at the time. I ordered a hoodie and 6 T-shirts. Since my shoulder size is larger than the average male, I needed the shirts in size 3XL. What I got was shirts that could fit maybe a 6th. I took pictures with my normal 3XL t-shirt, and I was told that there was nothing wrong. Sending the wrong size is definitely the wrong item that should have been sent. If I paid for a wrong-sized clothing item, I could either get a refund or get the correct size. Neither happened in this case.

I was cheated out of my money and PayPal allowed it to happen. I paid for a service but never used it and when I asked for a refund- they said everything was processed correctly and never refunded it.

PayPal has been ignoring me. I am trying to close my deceased brother's account and move whatever money he may have in there. I submitted death certificate, my court documents as executor over and over. They are holding up closing probate. Next step: I will close my account.

Worked fine for a few weeks. Then suddenly I wasn't allowed to use my account. They won't give me a specific, clear reason why and only use vague general explanations. They refuse to let me appeal and aren't interested in hearing a valid reason for the thing they wont tell me I did. And they are making me wait to withdraw my funds.

I hope PayPal is reading this very poor job PayPal is doing to their value customers. My case number **. To everyone who is dealing with the same issues with PayPal. It’s time for everyone to ban together. PayPal is not taking care of their American customers at all. Please read everything. I feel for everyone’s pain who has been hurt by PayPal‘s decision-making team overseas. This is an unacceptable denial of my claim. Paypal‘s final decision with no communication with me other than emails from AI ended on July 11, 2026 From your incompetent overseas third-party company!

I had never even heard of YOLO Brothers until I noticed recurring charges of $49.99 per month on my PayPal account. I never knowingly signed up for a subscription with this company, and I have absolutely no interest in astrology guidance or apps, which is the service they claim to provide. Discovering these charges was both confusing and frustrating. I spent hours trying to resolve the issue through PayPal, hoping they would help me stop the unauthorized recurring payments. Unfortunately, my experience with PayPal was just as disappointing. I was told that I was responsible for how the company obtained my payment information, and PayPal ultimately decided the dispute in the merchant's favor.

I have never been so frustrated with a company as I am with PayPal. Their customer service is slow to answer questions and they seem to not have enough knowledge to resolve issue of refunding money that belongs to you. All I wanted was the $55.95 that was issued to me by a company that was paying me for my services and Paypal would not release it. Chatted with assistance and they were no help and did not resolve the issue and then just logged off the chat line from me.

I've had a business account for 16 years and all of a sudden my autopay stopped working. Thus Cancelling my account with Google and I can't use PayPal anymore. I have money in it but can't access it and I have spent 6 hours on the phone with you and no one can correct the problem or escalate it to someone who can. Shame that 16 years history with a company ends like this. Bye bye!

I purchased a Tai Chi workout from a seller in the Internet. At first I received Tracking from Pampalona, Spain. After not receiving the book, the seller send me a tracking number that I received it. I went to the post office and they told me the tracking number was bogus. I informed the seller and the sent me a new tracking number. I went back to the post office and they gave me a paper that showed a shipment from Ohio to Illinois. I confronted the seller and they said the package was lost. I asked for a replacement and they sent a tracking number that was the same as the original. After giving up, I escalated the complaint to PayPal. Believe it or not, they decided for the seller. In spite of the seller admitting that I never received it. Have robots taken over the complaint departments for PayPal? Poor customer service or non existence.

I have never dealt with a company that made such a simple problem so unbelievably difficult to resolve. My nightmare started when I reported fraudulent charges on my account. What should have been a straightforward fraud investigation turned into over a month and a half of phone calls, chats, emails, and hours wasted trying to get PayPal to do the right thing. I was transferred between departments, given conflicting information by different representatives, forced to repeat my story over and over, and constantly told to wait while nothing actually happened.

I purchased 2 dolls that were advertised as being handmade dolls and I thought were made in the USA. When I received them, they were nothing as advertised and I wanted to return them. The packaging I received showed they were mailed from Texas. When I tried returning them, I was told they would need to be mailed to China. The cost to ship them to China would cost more than what I paid for them.

I have had PayPal for years. They sent me a letter saying I was approved for their cashback card, and it seemed like a good credit card. Within the first month, I was unfortunately scammed. I thought, no big deal, credit card companies deal with this all the time. I sent in the dispute and was denied. Appealed and was denied again. Their customer service and complaint team are BOTTOM TIER. I cancelled it immediately and will stick with Chase.

I used PayPal for 18 years and find that they have decayed considerable. They are a service in name only, and in today's world why do we need them? Amazon? eBay? Both have better fraud protection than PayPal AND have real people that answer the phone. PayPal has AI Bots full of preprogrammed conversation that is irrelevant if you have a real problem. My chose to dump them, it has become an IT company with no real service.-

I am having trouble believing PayPal is not a scam. They have the worst customer service. I have been trying to update my account with my current phone number. It will not let me. The IDIOTS in customer service say it is updated but when I try to update anything it wants to send a text to my old phone number. I HAVE BEEN TRYING TO GET THIS RESOLVED FOR 5 WEEKS. I can not get my money out and I believe that is how they like it. DO NOT USE PAYPAL UNLESS YOU ARE DESPERATE. THEY DO NOT CARE TO LISTEN!!!!!

PayPal is easy to use and comes in handy for the different app stores for the apps needed for your mobile phone. And for payments online. Yet, when you have a dispute, as in my case, you will never win. The software was delivered (Google Play). The problem is that the dispute option only gives you several possibilities. And for sure, the one you need is not among them. Thus, making it impossible to win the dispute (as they only check the main cause you reported. When that is not in line with what your dispute is about, you'll lose). Reapply impossible, as there are no new topics to choose from.

I have an extremely bad experience with PayPal. My account is restricted and funds are freezed for more than 2 weeks. My documents are verified and I have received a document verification email and that your account restrictions are removed. But I still can not do any transfer. At the same time, it's been extremely frustrating to reach out to their customer care, I have been trying to connect to a human agent and it took me one week. Now that I got a chance to chat to the human agent, he simply said, "We are reviewing your documents and will inform you," and directly closed the chat. Now I don't know what to do. This is extremely poor and pathetic.

I've been with PayPal ever since they tried to get my bank account, now for the last time they used my secondary payment credit card, why have a primary or preferred card if they're going to use whichever one they want. I went into my account and deleted all my credit cards except for my preferred card, let's see them use another means of payment now!!! I tried to close my account with Serious Radio but there was no option, so I closed my credit card number and got another card, and with strict instructions not to pay serious radio, but they got my new card number,,, and guess from who???