Western Union

Was having trouble but got Josh & he resolved my issue be fine. Josh from customer service helped my son have a great Christmas, how do you Express thanks for that? If I owned a financial institution, I would want to clone employees like Josh. Hands down, no joke, Thank you Josh.

I made a transfer from Canada to my bank account in Jamaica. This was my first such transfer. I kept checking on the progress of the transfer and the status remained at "Direct Deposit to be made to Receiver's Bank Account". So after 3 days I contacted the Western Union in Jamaica to find out what was happening. Needless to say, I was peeved as I could not get any information because after speaking to the first agent, I was placed on either a hold with no sound to let me know I was holding or transferred to a number that rang endlessly while my phone minutes kept on going - running up my bill.

Quick and Easy. Cost to get a Money Order from my local Meijer is less than $1.00. I send to family and they can cash or deposit even at their local bank branch, not just Meijer (major superstore here in Michigan).

I was scammed. Western Union gave full refund. Very happy. I was scammed through MONEYGRAM. They hung up on me and ignored the problem. WORSE service ever. They don't care. I cannot say enough about Western Union and their GREAT service. Thank you. Very appreciative. Amazing company.♥️

During COVID-19, we saw that Western Union (WU) had an on-line money transfer service, so I registered to send some money to my niece in the Philippines. After completing the registration, I sent USD500 with my debit card. Cost of transfer from debit USD7.00. A competitive price. When I clicked SEND, WU's website populated the tracking document, which has the tracking number, and delivery date. The delivery date was 7 days from the date I hit the SEND tile. Another notification popped up on the screen saying that the sender was not yet verified (although WU had tested by debit card, and my bank had approved them). The WU pop-up said it could take up to 30 minutes before I (the sender) could be verified.

I was trying to send money to family members for an emergency. I have used WU onlone for years with mixed results. I go on line and try to send money. On the confirmation page I get an error saying my payment method did not work...not was declined, but "did not work" and to make the transfer at a WU location. I am in Thailand and they are closed. I called the bank, no problems with the card or balance. I tried 2 phone, 2 laptops, 2 different browsers and even a VPN. I call WU and spoke with a Indian lady that told me I should try another device. I told her everything I did and needed to see if she could help me send the money over phone. She said only if I was in the US sending to the US. She said she did not what was wrong and I should go to a local WU shop. I explained they are closed. She said to wait and try again later....that's it...try later. Two days now and no help or answers.

Western Union staff in Panganiban Branch in Naga City, Camarines Sur, Philippines is using her smartphone while customers are waiting. Second, their staff are not familiar enough in Western Union products. Third, they are rude.

Horrible experience with Western Union. I was able to make my first transfer to India. After the first transfer, I am not able to perform any more transfers. All transfers denied at the review page. Called support, sent mails. Every time they say they have escalated and I will get a response. But nothing yet. I am still sending follow up mails. I believe WU has an unnecessary hype. There are other providers whose customer support is far better. Since WU was having issues, I tried Remitly, Instagram. Apart from WU you have many other good providers. Not sure why people say WU is better. I dont see a single reason. Pathetic and slow service. 1 star is also more.

First time I used Western Union. I can't believe this, my fiance was told he needs another account number or something to pick up the money and was declined! I called them to try and change the first name so someone else can pick it up, 1st guy was super nice and 2nd time I call when it didn't work the representative tells me the money has been picked up and I tell him no, he says he will call back. I wait for 30 minutes. No callback! So I called them back. The last person doesn't understand that I wanna change the first name and I ask her why my fiance can't pick up the money! She keeps saying things I don't understand and no listening at all! Finally I tell her that this is my 3rd call. No one is helping me. She just says ok cause she doesn't understand! So I cancel the order. Now she says the money will come back in 5 to 7 business days!! Great! I am never using you guys ever again! Such a hassle to get your own damn money!!

Western Union is the worst company to work with. Their people cant speak English, Spanish, Italian. Their training of workers is so bad and their system so impossible to use. They make lots of mistake and must pay their Indian South American workers 50 cent an hour. They waste your time and hang up on you, this company was better off when they had stage coaches.