Western Union

I'm totally disgusted with WU. I live in the US and oftentimes send money to Jamaica, where I was born. I have many family and friends there whom I send money to. WU has blocked both myself and everyone else on my list of receivers. What's more frustrating is when you call Customer Service they won't give you a reason why the transfer was denied. I made a formal complaint to WU. They sent me a very detailed form requesting banking information, source of salary, the names and amount of past recipients and reason for the transfer. After submitting the mountain of financial and personal information, I was unblocked, but, guess what? They continued to block everyone on my receiver's list. This includes family members and law abiding friends I've known for decades.

Two weeks to receive the money in Australia, because the receiving end could not correctly read the name. So I went to the store to correct the name, and it was not possible and I continue to call customer service. They could not help me and continue to repeat the same line causing me extreme frustration and irritation. I continue to call asking for a supervisor. Again they could not help, because the only way to verify my ID was through a phone call, but my phone had no coverage in the area where I was.

I purchased a money order for my rent in July 2018, it somehow got lost in the mail so I had to pay my rent twice. I put a tracer on the money order. About a month later the money order was returned to my mailbox. I then called WU. They told me I could cancel the tracer and cash the money order because there were no holds on it. No one would cash it so I had to request the tracer again so I sent the original money order along with receipt from WU.

On Wednesday 3rd of April this year I send $1000 to Nigeria on three different times and it didn't go through because Western Union cancel the transfer and my money is returned back to my card but Western will first hold the transfer. And when my I called their customer care line to let them know the reason why I am sending the money and have meet the receiver but Western Union will cancel the transfer. So the next day I did the transfer again and still Western Union cancel it and did this time they didn't refund my money back to my debit card.

My company (Nutrition International) send the money to my account through Western Union. In Western Union wire transfer it is state that money send on 21 March 2019 and scheduled deposit in my account on 26 March 2019 but till now 7 April 2019 I am not receive the fund. It is means already exceed 2 week. I contact WU but never got feedback. Why WU made people difficult, I am only small people that need my salary to paid the bill.

Recently I did a transaction and the recipient was not able to cash the money because the money wasn't on their systems, I called customer service and the guy who assisted me told me the issue was fixed, wasn't true, I called again and put me 20 minutes on hold after those 20 minutes the customer service representative told me they don't have the properly customer service representative to assist me, he told me to hang up or being waiting for unknown time, they charged my debit card and the money never arrived to the recipient, they stole my money, and they refuses to give my money back.

According to the Western Union terms & conditions when a transaction is auto refunded it will be paid on the originated country from the payment is sent. But I have faced a case in which the transaction is auto refunded but the payment is paid on the destination country. How is it possible anyone have any idea about it???

I have used Western Union many times, however their requirements to send money person to person are now bordering on ridiculous. My friend's father agreed to loan me some money and due to him not knowing me very well they kept refusing to complete the transaction. Three different times in two days it couldn't be sent from California to Nevada. We ended up using MoneyGram and there was no problem. I won't be bothering with Western Union again.

I had been using Western Union for 5 years to send money from the US to friends in Cambodia. I used the website to make direct withdrawals from my US bank account. I can no longer use Western Union. I received a message technical problem C2008 while trying to send. I called customer service and was instructed to email Global Consumer Reinstatements. Then I was asked to fill out a form and I submitted the following requested information: photo ID, bank account statement, pay sub. I also submitted my last flight itinerary to provide supporting evidence that I actually have met the two people I had sent money to in the last 12 months. I received acknowledgement that my information was received. I have not heard anything since that acknowledgement. I have since started using Western Union’s competitors including MoneyGram and World Remit and paying 1/3 less in fees to send.

I have been sending money to another country for 2 years and suddenly all transactions denied unless I physically go in the store. I am a disabled officer and this is not accomodating to those disabled. I think we need a class action lawsuit against Western Union for their ridiculous practices. I've written dozen of complaints. Western Union needs to be investigated and sued for not accommodating the disabled.

Western Union tries to go the extra mile in terms of security. However, Western Union is going in the opposite direction and its desire for customer's security becomes Western Union's own fanatism gone wrong. One day I was trying to send money online through Western Union by using my own debit card and bank account information. The problem is that the system would reject the transaction a few times even though all the information I entered was correct.

Twice in 6 months Western Union has arbitrarily denied collection of funds that I transmitted by their system in good faith to well regarded individuals overseas. This was to total surprise, and vast mutual disappointment and frustration, in each case. The most recent case, a few days ago, was a gift transmission for a special occasion of two friends, sent to a professional woman of the best community standing in the Netherlands. The Dutch staff at the Utrecht W.U. office said that all was in perfect order. But the American overseer there overruled them, and abruptly denied collection, offering no justification. I have been totally unable to get any justification myself, despite extensive efforts through Western Union channels.

They take 4 business days and $11.00 fee to transfer money within the United States. Four days??? It used to be less than 10 minutes. I should have spent just $1 stamp, a personal check, and probably 5 - 7 business days to do the same thing.

Using the app, they took out the money 10am, they then took it again 6pm. I provided proof from my bank but they continually denied it. 3 weeks later I got back the 2nd withdrawal minus a transfer fee. WU mistake and I paid a transfer fee. 3 weeks ago I had to call them and explain why I was sending the money. I then had to send proof of address and ID. Yesterday I went in store and was asked to call back an hour later why they verified my ID.

I never had problem with Western Union until now. I have sent me before without any problems. Western Union is bad. I called Western Union twice today. One of the rep was argument with when I told the rep that I used the Western Union to send money instead of going to store. I used the Western Union app to see if my transaction went through.

I had 2 money orders stolen February 9th. I reported them stolen the same day within hours. I was charged a non fundable fee to have them traced. I submitted all forms with another money order to cover the trace fee February 12th. February 25 the stolen money orders were cashed. However the trace was not done until March 7th, I received a copy of a cashed money order I did not trace March 18th and told to file a complaint @ my local police station because there is nothing that Western Union can do once the money orders have been cashed. It's EXTREMELY HARD to reached anyone from the corporate office by phone or email. Customer service is outsourced to the Philippines and even they are very rude & lack basic customs services knowledge!!!

WU Agents be bugging bad... First, they are foreigners who have different and believe 'The Company Is Always RIGHT' mode. Hard to get money transferred based on WU new policy implemented to control major theft.

Company did not speak for Pakistani customer. OK, The Government of Pakistan made the rule that through Western Union money can be send only to blood relation outside the Pakistan but the problem I got due to this thing is that Late Mrs. ** made me the owner of her 5 Million $ which are in Primerica Financial Insurance Company & company said to me that send 700$ of the fee of company & mailing important document charges then they will send my money to my bank account but I did not get my money because Western Union did not send my money according to the law of Pakistan. This is very nice that Western Union follow law but please when the company is registered then why can not anybody send money through Pakistan, this voice Western Union has to raise & tell about this problem to the Government of Pakistan & say please change this law or make it easy. Thanks.

I have used Western Union to send money to my fiancé and to an orphanage in Kenya. All of a sudden Western Union decided that I was being scammed and blocked me from sending money anywhere, even in the US. I don't know if they put people on a list that says they can not send money, but after this I have blocked from sending money with MoneyGram and Ria as well. I thought I was the only one, but after reading all of these reviews, I can see that I am not the only one that has had a very negative experience with Western Union. My advice: Don't use Western Union! I don't know why Homeland Security hasn't checked this company out! They are probably the ones providing whomever with the monies that they are accusing other people of being scammed over!

I had to get refunded for my RENT money orders. I followed procedures and after 3 weeks got checks. I went to every place I could to try to cash. I needed it for deposit on new apt. They could not be cashed. They sent new checks which also couldn't be cashed! My lease is up and I have no money to move. Western Union/Wells Fargo made me homeless! And they owe me $1000. They claim it's being sent by wire transfer but they didn't give me a tracking number. What kinda heartless monkeys are working there? I have been dealing with this since Nov 2018. It's Mar 13!

I tried to arrange a payment for an account that was due by 2:00 pm through Western Union since 9:00 am in the morning. First, I tried online and kept getting a message that said "Oops, technical difficulties, try again later." After 45 minutes I then went to a store location where the payment would have cost me $9.99. The store was unable to process the transaction and after waiting on hold for an extended period of time was told that WU would not process the transaction and I could ask for a re-evaluation.

I sent money from a Western Union branch in the UK. Unfortunately my purse got lost and in it was the receipt of the transaction so I wasn't able to send the MTCN to the receiver. I contacted WU to tell them of the issue and tried to get a refund from the branch where I sent the money. They won't give it to me even after presenting the Passport ID that I used. Three months later and in a foreign country, and communicating back and forth through e-mails and by phone, still the issue hasn't been resolved.

I send money to my mum. She never get that money. Instead she has been told that her money was already withdraw but someone else. This is the worst experience ever. I will never trust this company anymore.

I sent money to my daughter abroad and after a few times I was no longer able to send anything. I went to the physical Western Union office and was again turned down. The customer service person on the phone promised me the issue would be resolved and four weeks later after providing photos, copies of passports and birth certificates etc Western Union still decided I wasn't really related to my daughter or something and refused to do any business with me. This is a disgusting way to do business and they are a terrible company to deal with.

The worst ripoff scheme I've ever witnessed in 50 years. Use W.U. at your own peril. If you are really needing to move money dependably, use a bank. It's cheaper, safer, and far more dependable. If you like talking to people who can't speak English after you've had 2600$ locked down in W.U. Hell and the supposed receiver of the money in full blown panic mode then you've come to the right place with this bunch of cons. I only used them because the receiver of the funds wanted to use them. Never, ever, again. Pony Express would be just as dependable. Like I said, user BEWARE.

I usually send money through Western Union, I tried to send money a few weeks ago and got error code C2008, it asked me to wait and try again later. I totally forgot and a few days later I try and the same happened. Finally yesterday I decide to call "Customer service" and they tell me that my account has been place in a "hold". It has been "blocked". I was expecting I would get an explanation, but they just asked me to email the GCR department and they will send me a form to fill out so they can review my account. This is a ghost department, they don't have a phone number to reach anyone nor they answer emails.

I usually send money by WU, and I have account with them, but that time I tried to send to the same person I sent before, they said that I cannot send because it's something like fraud. So it's illegal sending, it's my money that I work for, and they treat me as a bad person. I will start to send by PayPal or another way, because Western Union has no more credibility for me.

Today, the cashier refused to give me a money transfer from my father at the official transfer point WU. Cause. I am an immigrant by marriage. I have a given a green card, which is equivalent to a passport. 2 years have passed since the change of the green card. At this moment, the immigration service issued me a green card extension. The document is sticky to the photo of the green card, which says that the "green card was extended for 18 months." The green card and its renewal is one document. But I was still refused to be given a transfer, as they said that my documents are expired!!! Explain to me somebody why?

I have transferred Money through so many other site like Remitly, Xoom and had best experience with them but Western Union Sucks!!! Instead of Money transfer process in 5 business day (unlike the others take minutes to make transfer), On the 7th, out of nowhere getting email saying transfer had been canceled while tracking status shows transaction completed!!! Called the customer care several times about it and was told that it takes another 3-5 business days to get the money back to my account.

It's the second time that I couldn't send money to Dubai for the purchase of an electronic programmer. I'm in the automotive business and I'm using this smart people for years as tech support also. Western Union potentially they tried to slow down my business. Without this electronic devices is not possible for me to work but With this tools I have a job and also can offer work for others. I use MoneyGram without any problems and much cheaper!!! I'm working already with the equipment which I ordered from Dubai already 3years. Western Union instead investigate people (which is police job), they should do psychologic test for people who wants work there. This way you can understand who is terrorist and who is doing a business working hard.