Western Union

Western Union Reviews

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Overall Rating
1.5 out of 5
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Western Union Reviews

ConsumerAffairs has collected 1,288 reviews and 4,700 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceSales & MarketingPrice

Reviewed Nov. 21, 2023

I was sending money to my daughter in college they red flag every single person‘s account on Western Union as told me by the supervisor and the person talking to until they can prove it is not a scam artist sending the money even though the person sending it is in their computer with the name address and the people that they’re sending it to is in their computer. They will red flag it and stop all money transactions until they can figure it out, now my daughter is overdue for her books, her food, her expenses and we can’t do anything about it except send more money from some place else. I would never recommend this place. Do not go there.

It used to be a wonderful experience and for two more dollars you can go to Walmart to Walmart and you’ll get your money sent. Meanwhile, they have all your money and they’re probably earning interest on it somehow, so this is five days that they’re behind because they didn’t. I couldn’t prove even though they asked me personal questions at the store when I bought the money order whatever it is that invaded my privacy but I did answer them and then they asked me the same questions today on the phone to prove that it’s really truly my daughter that I’m sending money to. Do not attempt to use Western I.

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Customer Service

Reviewed Nov. 16, 2023

I tried to do a money transfer overseas to my friend's daughter. I had transferred money to her many times. It was flagged as fraud and cancelled. I spent over two hours on the phone trying to talk to someone that could tell me why it was flagged. No one could tell me. They just keep saying the same thing over and over again.

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    Reviewed Nov. 8, 2023

    I used Western Union for over 10 years but today I found out they were cheating me with conversion rates. I went to check MoneyGram and they converted 250$ to a much higher rate than WU. My father was able to receive a lot more money than before. Never again with Western Union.

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    Reviewed Nov. 7, 2023

    WU is famous between scammers and thieves. So many scams taking place on Western Union that they fail to investigate. I have been a client for many years. Uploaded my documents. They verified me.. THEN all of sudden when I was sending funds to FAMILY (not scammer or third party) they investigated me like if I was a criminal. WHERE DID YOU GET THIS MONEY? WHY ARE YOU SENDING THE MONEY? WHO ARE YOU SENDING THE MONEY TO? WHY DOES HE NEED IT?

    After responding to all those invasive questions.. they deducted the funds from my bank account and sat on it for 10 days and did not transfer to the bank account of beneficiary. When I call them .. all set next day .. next day.. THEN they asked for ID and personal info of the Beneficiary.. and here I am. We want to put a down payment for home and we are delayed due to WU KYC investigation.. probably my ** last name has to do a lot with it .. but what can I do.. profiling is hard to prove here.. I WILL NEVER USE WU again.

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    Reviewed Nov. 7, 2023

    I had to get my money orders refunded to me, it was 15 dollars per money order and once I got the refund checks- nobody would cash them- not even my bank, I had to pay a check cashing place 33.50 per check- I lost 200 dollars of my own money trying to get refunded from an unused money orders- I will not be using this company again.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2023

    I been using Western Union for years. l never see so much disregard. l try to send three times money to a family, they ask me to ask the receiver to call. He did. They left him on the phone almost 1h to wait. I call as the sender 3 and 4 times they ask me again for the receiver to call. Nothing was solve. It been 3 days now. They cancel my first transaction, the second one is a refund l still don't have. The third one on hold and gonna drop again. Shameful.

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    Customer Service

    Reviewed Nov. 6, 2023

    I was using Western Union for a couple of years with no problem and then just recently, the money transfer failed and my money was refunded. Now they say they actually sent the money to my recipient and refunded my money as well... and they expect me to pay them $651 for THEIR glitch!!!! Now they are harassing me with emails, letters and phone calls daily!! Do not use this deceitful terrible company. From now on, I will pay the higher rate and go directly with my personal bank. Western Union is a bunch of idiots and scammers!

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    Customer Service

    Reviewed Nov. 6, 2023

    I had money sent to my bank, but I never received it. WU told the sender I had to call. I call and was told to call my bank. My bank didn't receive it, and told me to call WU. They said it shows that my bank received it. Then I'm told the only person they can deal with is the sender. Then they told me it might take up to 72 hours to receive it. I told them it was an emergency. All I was told was they were sorry this happened and they understood my frustration. No they didn't, and all I got was the runaround. This was the 2nd time I've had a problem with them.

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    Reviewed Nov. 2, 2023

    I have used this company many times but never again. Even though they had records of many transactions, when I had an emergency situation in another country and needed to send $2175 for surgery they flagged it and after answering their questions they still refused to send it. Don't use this company. Use Remitly or other companies.

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    Reviewed Nov. 2, 2023

    So, I'm doing business with a web developer in Pakistan and send him three transfers through Western Union. He received one transfer and they canceled the other two. When I called their support number, they told me the receiver had reached his limit. I asked what the limit was and the rep told me he didn't know. How can I do business like this. I am going to work on transferring money through World Remit. Western Union is a horrible company to do business with. That's why they only have a 1.6 out of five star review. Horrible company. Horrible service. I hope they go out of business.

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    Western Union author review by ConsumerAffairs Research Team

    Western Union (WU) was founded in 1851 as an American telegraph company, and it began offering money transfer services in 1871. Now, Western Union is one of the world’s largest and most well-known money transfer companies. In 2015, it facilitated the transfer of more than $150 billion. It offers consumers and businesses options for sending and receiving money both domestically and internationally.

    • Fee tool: Consumers can use the fee estimator on WU’s website to see how much it will cost to send money to someone else online, in person, over the telephone or through the WU app. The tool will also show consumers how long it will take for the funds to be available to the recipient.

    • App: The Western Union Money Transfer app, available for both iOS and Android devices, allows consumers to send money directly from their mobile phones. Money can be sent to other individuals or be used to pay bills at select businesses.

    • Rewards: The My WU rewards program lets customers earn points for money spent on transfer fees. Rewards points can be used to make free transfers, enroll in select Udemy online courses or make matched donations to the Western Union Foundation.

    • NGOs: Western Union partners with the Clinton Global Initiative to help non-governmental organizations (NGOs) get money to individuals around the globe who do not have access to traditional financial institutions. In some locations, funds can be sent to users’ mobile wallets.

    • Refer-a-Friend: The Refer-a-Friend promotional program rewards customers who invite others to use Western Union. The first time the invitee sends money, both the original customer and the new customer receive a $20 Amazon gift card.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Western Union Company Information

    Company Name:
    Western Union