Western Union Reviews

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About Western Union

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Western Union offers global money transfer and payment services. Established in 1851, it enables individuals to send money across borders, pay bills and purchase money orders, with services available in over 200 countries. Western Union combines physical agent locations with digital platforms to support personal and business financial transactions.

Pros
  • Quick and easy money transfers
  • Reliable service for urgent needs
  • User-friendly app and website
Cons
  • High fees for transactions
  • Inconsistent customer service
  • Technical issues with online service

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Western Union Reviews

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    How do I know I can trust these reviews about Western Union?
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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 11, 2025

    I have never been so frustrated with a customer service experience in my life. They straight up lied to me about the status of my money order refund, and told me it would be mailed, when it was not. I was repeatedly ignored when I reached out for help, they would just keep repeating the same shit over and over without actually listening to my problem. They really do not care.

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    Customer Service

    Reviewed May 28, 2025

    I sent payment to a vendor through Western Union in February 2025 and this is end of June and my money just disappeared with western union and no one is ready to take responsibility for my money, $600 just disappeared. Each time I called they would tell me they are working on it, the last time I called, I was told my case has been closed, I call this people daily, how can you close my case, where is my money???? Western union should be closed down, they are fraud and the most untrustworthy company in the world.

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      Customer ServiceStaff

      Reviewed May 24, 2025

      I’m writing to express my deep dissatisfaction with Western Union’s customer service and internal policies. I’ve been a consistent user of your service for over a year, regularly sending funds to my fiancée in Colombia without issue—until now. Suddenly, my most recent transfer is flagged and placed on hold with no clear explanation, and I’m directed to contact customer service.

      What followed was an unacceptable and frankly outrageous experience. I was left on hold for nearly 90 minutes and disconnected not once, but twice. When I finally reached someone, I was transferred to the KYC (Know Your Customer) department, where I was met with rudeness, condescension, and unwarranted judgment.

      The representative questioned me about a past transfer to a neighbor’s mother—done as a favor while he was setting up his own banking as a refugee in Canada. Instead of professionalism, I was interrogated with an accusatory tone and made to feel as if I was doing something wrong for simply helping someone in need. Despite answering every question and cooperating fully, I was later informed—via a generic email—that I was permanently barred from using Western Union due to “insufficient information.” No follow-up. No clarification. No appeal.

      This is not how a reputable company treats loyal customers. The lack of transparency, the dismissive customer service, and the arbitrary decision-making process are beyond unacceptable. I’ve since found a better, more reliable service that values my business and doesn’t treat legitimate transactions with suspicion or contempt. Western Union has made it abundantly clear it doesn’t deserve my trust—or anyone else’s who expects basic competence and respect.

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      Customer ServicePriceProcess

      Reviewed May 22, 2025

      When trying to send money to Canada from the USA we sent CAD2507. The limit to receive is 2500. When asking Western Union if they could split the payment, they say it takes 1-3 days for a decision to be made (and they give a case number). After 3 days I called them back, and they said, their back office (which is unreachable) made a decision not to split a payment and the only option available is a refund (which takes 5-10 business days). So here I am nearly a week into this process - no resolution, and no money for another 2 weeks. Is there a way to charge them interest for holding my money?

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      Customer ServiceStaff

      Reviewed May 14, 2025

      Incompetent customer service - agents don't even have knowledge of their own company policies. Been trying to transfer money from Canada to India since the last 3-4 weeks. Received errors. Contacted customer services multiple times and explained the whole situation in detail. Was told I had not registered the account properly, so need to delete the account from their end. No time frame given as to when issue would be resolved. Finally account was deleted and I re-registered. Same issue persisted. Contacted customer service again, was asked to use app instead of website. Followed instructions, no use. Contacted customer service again and now was told I would not be able to make transfer as I am outside of the sender country. So wasted 3-4 weeks where I was getting better rates because of Western Union Incompetency and a robotic sorry

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      Staff

      Reviewed May 9, 2025

      Bro this is the worst damn money service company in the world. I will never use y'all again. The people that work in the corporate office lacks education. Management and supervisors need to all get retrained. Hate is a strong word but shut the whole company down.

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      Customer ServicePrice

      Reviewed May 7, 2025

      I was charged. Sent money to someone 4 hrs away and was charged international rates according to reading the company's fee. The clerk at the store didn't understand why the fee was so high to send to a same state location. She said this is ringing up as international. Called customer service and he had no clue. He said the store location is different from what the Western Union page says about how they charge their fees. This transaction should have been 0-35 dollars to send. It was 50. International prices. Crestview FL to Jacksonville Fl. Won't be using western union again. I'll drive the person the money next time. Scam artist.

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      Customer ServiceStaff

      Reviewed May 1, 2025

      Tried to send money to Ukraine, simple, right? Just pick the country, type in the amount, done. But no, Western Union hits me with “We don’t support this address.” Weird, because I didn’t enter an address. Just the country. You know, Ukraine. The one currently in desperate need of support? So I ask, like a sane person: “Wait, does this mean I can’t send money to Ukraine?” Their reply? “That’s not what I said.” Cool. Love a customer service rep who speaks in riddles. So I can’t send money, but that’s not what you said, even though the system blocked it and you offered no solution. Got it.

      And the final insult? After all this nonsense, they offer me a customer satisfaction survey, except the survey doesn’t even allow ‘unsatisfied’ as an option… and then they hang up. Truly a masterclass in corporate gaslighting. If you need to send money to someone in need, skip Western Union. Use smoke signals. Or train a carrier pigeon. At least the pigeon won’t mock you on the way out.

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      Customer ServiceInstallation & SetupSales & Marketing

      Reviewed April 17, 2025

      After dealing with Western Union for 10 days and counting, I would never use them again or recommend their services. Their customer service is non-existent. I have two money orders I am trying to cash. I have been unable to finalize the transaction. Western Union has, basically, stolen my money because I sure don't have it. I have followed their instructions and waited through their time frame. I even received emails confirming that I could now cash my checks. To date, I am still unable to do so. This is a substantial amount of money so I am forced to try to figure out other recourses in getting my money. If anyone can find a different way, find it! Western Union is a scam!

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      Customer Service

      Reviewed April 14, 2025

      Western Union giving the run-around on fraudulent activity! Asked WU to stop payment? After three days, they said the money orders had been cashed? Said we would get a form in the mail. Notarize it, stating we didn't cash it in 2 weeks! Never got it? No help! Called numerous times! Absolutely the worst customer service!!

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      Western Union author review by Tammy Burns

      Western Union (WU) was founded in 1851 as an American telegraph company, and it began offering money transfer services in 1871. Now, Western Union is one of the world’s largest and most well-known money transfer companies. In 2015, it facilitated the transfer of more than $150 billion. It offers consumers and businesses options for sending and receiving money both domestically and internationally.

      • Fee tool: Consumers can use the fee estimator on WU’s website to see how much it will cost to send money to someone else online, in person, over the telephone or through the WU app. The tool will also show consumers how long it will take for the funds to be available to the recipient.

      • App: The Western Union Money Transfer app, available for both iOS and Android devices, allows consumers to send money directly from their mobile phones. Money can be sent to other individuals or be used to pay bills at select businesses.

      • Rewards: The My WU rewards program lets customers earn points for money spent on transfer fees. Rewards points can be used to make free transfers, enroll in select Udemy online courses or make matched donations to the Western Union Foundation.

      • NGOs: Western Union partners with the Clinton Global Initiative to help non-governmental organizations (NGOs) get money to individuals around the globe who do not have access to traditional financial institutions. In some locations, funds can be sent to users’ mobile wallets.

      • Refer-a-Friend: The Refer-a-Friend promotional program rewards customers who invite others to use Western Union. The first time the invitee sends money, both the original customer and the new customer receive a $20 Amazon gift card.

      by Tammy Burns Deputy Editor, Personal Finance

      A former finance phobe, Tammy now devotes her career to ensuring that people don’t make the same money mistakes she once did. Her work has appeared in Fortune, the Toronto Star, Advisor’s Edge, Greedy Rates, and Money Under 30. She joined ConsumerAffairs in 2023. Tammy studied magazine publishing at Toronto Metropolitan University and has a BA in psychology from York University, and her earlier journalism took her from editing law books to writing restaurant reviews to reporting live from the Eyjafjallajökull eruption in Iceland. A part-time digital nomad, Tammy calls Toronto home but has also lived in Chiang Mai, Prague, Glasgow and rural Crete.

      Western Union Company Information

      Company Name:
      Western Union
      Website:
      www.westernunion.com