Western Union Reviews

My husband lost his wallet a couple of days ago so we requested a new ID online. We wanted to send money, but they don’t accept a picture of the ID. Went home to get his state ID, which the cashier then said is too old. There’s no expiration date on the state ID! She asked if we had a confirmation email saying we ordered a new ID. While we were finding it, she went into the back, came back out after a few minutes and said it’s best if someone else sends the money because she doesn’t want to get fired over this. We had a picture of his ID, state ID, SSN card, and birth certificate.

Yesterday l send money to USA for a donation fund. First of all Wester Union already have my information because is not the first time that l send money thru them. They asked me for an ID, they took a picture of me, asked me why I send this money, where l work and what l work.🙄 Seriously! Are they a police station or what l'm a criminal? Never again. l was traumatize with all that😡

How is it possible that Western Union in Waimea Foodland on the big island doesn't have any money orders and they don't know when they're going to get any. The most ridiculous thing I ever heard of. What is their problem.

I sent money to a specific person in the state of Alabama. Western Union paid the money out to an unknown person in the state of California. I disputed the payment immediately. Western Union sent me a letter stating they don't owe me a refund because they followed their terms and conditions despite the fact that their terms and conditions state they will only pay to the information given to them.

I wanted to send $80 to my family in Mexico. I started the process online and received email to call them. After a lengthy questionnaire, inquiring even why I was sending money, what was my relationship with the receiving party, my age, etc. They denied my transfer. No explanation. I found this extremely annoying and intruding. The only concern they should have is that I have the funds.

Had the Best customer service with my recent Western Union transaction after being extremely dissatisfied with our local 7-11. Thank you Elisa (Alicia) for being helpful and patient with me. Provided the necessary required documents and was on my way with my money!

I’ve been using Western Union pickup and everything was ok. First time today, I sent money to directly deposit to recipient’s acct. I got notified transfer was placed on hold because WU needs the recipient’s birthdate, place of birth, name of recipient (altho it is already on the printout) and gov’t ID. Just FYI for new customers. Anyway, WU compliance team helped me, release the money after I got the info they need. Also my problem was, the background noise of the customer service people was terrible, and made worse by the foreign accent altogether.

Terrible Service: I've been waiting 7 days for my transfer to complete. When I called customer service, they assured me the funds would be available within an hour, but they weren't. When I called again, they said it was a compliance issue. I requested to speak with the compliance team, but they told me to call back after 12 hours. Why should I have to keep chasing them for my own money? Absolutely unacceptable service. I will never use this platform again.

I made a transfer on Jan 13 and decided to cancel - (had a change of mind since transfer takes anywhere from 1 to 4 business days). After canceling I found out that Western Union will only return/refund the money in 7 business days. Now my money is stuck and I can’t make a transfer until they refund my money. Holding on to money that belongs to customer when the transfer itself was canceled- is not a good business practice. It punished customer for no fault of theirs. Or western Union must warn the customer that refund could take 7 days - at the time of cancellation. Please avoid this remittance service. Dubious.

I don't think they know what they are doing, I call, get directed to customer service, get someone I can't understand and seems confused about their job, get told I will be directed to someone and just get sent back to square one.