Western Union Reviews

Their customer service is a complete bullshit. I made an urgent transfer that was supposed to be available to the beneficiary within 4-5 hours but wasn't. The next day, I called the customer service in order to cancel said transaction. I was told at first that the branch in charge of the cancellation will have it done by the end of the day. A few hours later, after verification it still wasn't the case. On my second call, I was told, said branch doesn't work during the weekend, it will take three working days to see the cancellation approved. Although unsatisfied, I was patient enough to wait. (What choice did I have anyway ?) So, fast forward to Tuesday, I receive an email apologising for the delay in services and reassuring me that they are reviewing my cancellation demand.

They advertise reward points that you can't use for discounts on online transactions because it just doesn't work and don't give you reward points for transactions that you make. This is false advertising and fraud. I have a little over 1100 points for more than a year and can't use them for discounts. Have made several transactions over the last year that I am to accumulate points for each transactions and never receive any additional points to my account. Chatting with them or phone calls lead you nowhere as no one can help you or answer questions about why they are defrauding people. Time for the FTC to investigate the scam they have going on.

I deposited $600 and later attempted to withdraw it, but the transaction failed due to error C1620. They cancelled the withdrawal themselves, yet are now holding my funds without any valid justification and refusing to return them. As a result, I am forced to pursue legal action through Small Claims Court to recover my hard-earned money. Do not trust this company — you could be taken advantage of as well.

I sent money to my family who's In Cairo EGYPT and the Lady in Western Union Store # 19190 Asked them the sender ID. He don't have Rights to Ask them my ID copy, He have Right to Ask the Receiver ID and (MTCN) Number it's for me this things. First time do I have when I Send money to family Or friends I have to send my ID copy?

Attempted to use Western Union to send just over $1500 to a different Country. First transfer sent was canceled by western union, but money was withdrawn from our account with a promise of a refund after my call, tried again, transfer was again eventually cancelled by western union but more money withdrawn. After hours on the phone, and close to 3 weeks in, we still don't have our money...

I had a minor issue with a transaction, Spoke with WU over the phone, the ** girl drove me crazy, I asked to speak to her supervisor, D ** came on the line and spent over 45 minutes. Bad experience… These guys force customers away. BTW, their English is very poor…

Absolute nightmare to deal with. I was swiftly blocked from sending money through Western Union (after “thorough review”, according to them) when I ACCIDENTALLY CLICKED THE WRONG QUESTION AT THE WALMART SERVICE DESK. After contacting their customer service, they had me fill out a form which I had to prove my identity, purpose of the transfer and proof of the funds. IT WAS A $60 TRANSFER!!! Was promised follow up within 3 days, didn’t hear a peep. Followed up on my own accord today and the rep told me to make an account and all my problems would go away. Glad I waited on hold for 20 minutes for that. Worst customer experience ever.

I sent two different money transfer thru my Western Union app on the December 1st for 800 each and I was told it would take 48 hours. It is now 12-05-2025 and money money is still being held by western union and western union is telling me it's my bank and my bank is showing me where the money has been held by western union. I have called escalation department and fraud department. Western union is continuing to hold my money. Will not release my money. My name is David **. I have used this app for over a year. I live in the us and my wife lives in honduras. I called the fraud department to confirm the money wasn't.

This is the worst money transfer service I have used. 4 days and still hasn't reached the recipient. I answered verification questions 2 days ago and was told to give it 1-2 days, but still nothing. I tried to cancel but the app won't cancel. With Remitly my transfers reached in less than 1 minutes. Never using this service again. These people are stuck in the 90's. Someone should tell them in 2025 transfers are almost instant. Don't waste your time with this company.

I went into Walmart on October 15 in Atlanta to transfer money to Fidelity Bank. I used the account number & routing number Fidelity bank gave me. The bank never received the money. Today is November 26. They finally issued a Refund after all this time. I went to the office on University Ave. The customer service agent told me she couldn't see the expiration date on my Identification card. The cheap piece of plastic that DMV gave me tore and the expiration date is missing. My current bank account at Chase is currently overdrawn. What does the expiration date have to do with my identity?