Western Union

I have been using Western Union for over 5 years now and have noticed that a money transfer never goes through when the exchange rate is good. I have called their customer service dept every time and get promised that they will get their technical team to call me back within 24 hours. To date this has never happened. They blatantly lie. As soon as the rate drops the website miraculously starts to work again. Initially I thought it may be due to a high volume of people using the site to take opportunity of the high exchange rate but was told by Western Union that this was not the case. So what is it then? They don’t know. They ask me for a copy of my passport/driver’s license and recent utility bill so that I can be verified and increase my transaction limit but then do not allow me to send even small amounts.

This company deactivated my profile and blocked me from using their service without any prior notification. I have used this service for over 14 years without any problems until July, 2018. I have email, chatted, IM, sent letters to find out why and to get my account from being blocked. I got nothing but the runaround. I have filled out Reinstatement paper multiple time. Then after a lawyer contacted this company did I hear the following: That Western Union has investigated this matter and made a business discussion to block me from using its service.

Purpose of Western Union is to send money. However 90% of the time I am having an issue with the website. They need to hire a good Data scientist and good back-end cruise. Hire some Indian or Chinese. I am sick of this issues. They always tell me to go to the nearest Western Union location to send money. Hello, it's 2018. You guys need to focus on online transactions. I am switching to a different company. I am spending my time to write this because you need to work on good working staff in the IT department.

I gave money my mother so that she send it to some money to my husband who is in the Dominican Rep. She went and Told the lady that she was sending it me. She send it. For some reason my husband couldn't pick it up. So I called My mom, put my first name then an initial for one of my last mane and my last name. It's been over a month since this happened. I have called several time talk to a supervisor and that person told me that I was going to received a check by mail which never did. I have to call yesterday to find out that I apparently can pick up the money and any location...But, I am afraid because, my mom was the one sending the money and she uses her debit card. Now if I go there to pick up the money they will tell me that my mom need to pick it up because she was the one who did it. We live over an hour away. She is busy, I am very busy and I don't want to start this all over again.

I submitted a refund request via email in May of 2018, I have still yet to receive my refund 6 months later. I'm basically calling once a month to check in on the process and CSR KEEPS saying they haven't received anything or they'll tell me to call back in 48 hours. Every time I've emailed I get an automatic email from Western Union saying they've received my documents. I've emailed and faxed proof of purchase and requested documents 5 times since June. Quite frankly, I'm disgusted at this whole mess and the lack of timeliness on their behalf. I want my money NOW.

First off, I had my transaction canceled midway for no reason whatsoever. I initiated the transaction over an hour ago but they took that long to mention that I can’t transfer. By that time, I had already traveled down to the agent and was in a queue! Their app doesn’t allow to skip queues... When that happened, I was given no reason whatsoever but was expected to give out my personal information because they said so. In the words of their staff, "You will know when you give us your information."

I am incensed by the unethical and slow service and poor design of the Western Union App and discount offers which today cost me an hour of my time and $31 extra dollars in transfer fees. I would like to report that this company is one of the worst customer service providers I have witnessed in my lifetime! The discounts that routinely litter my email account must be false because I am never able to claim them. Their phone customer service is inept, and the Western Union App design is a triumph of inefficiency and malfunction!

WU charged me without delivering the money to my recipient. When I asked for the Refund, it took them 22 days to refund me my money. Not only this, I was calling every other day and I was told a new story every time I called. It's not 1950s, there are better services/companies available than the Western Union. Better to use Xoom or etc.

I have had a worst experience with Western Union, I transferred my money on 19/11/18 and got the confirmation from Western Union that ‘transaction is in process. You don’t need to do anything unless you hear from us.’ After 3 days wait I called customer care and quoted them my tracking number, they said they don’t have any information on this tracking number. It’s absolutely glitch of Western Union that they did not accept and treated me with poor customer service by different agents. They told me they will accelerate the issue with complaints department. Today I called Western Union again and quoted the complaint number and guess what. They said that my account is not verified. That’s why transaction was not sent.

I've used them for years. They've declined in service. Lack of training OF their employees. Constant freeze on transactions. The right hand don’t know what the left is doing. Bad attitude from their female workers. It’s global lottery with these people. It’s like a box of chocolates, never know what you gonna get. Bunch of FORREST GUMPS. RUN FROM WESTERN UN-UNITED, RUN!

The representative that took all the information to send money on the Western Union number got name address and phone number incorrect as well as my mom's name so she couldn't even pick up the money I sent and then since they had my phone number 409 when it's 449 they wouldn't allow her middle name to be changed from N to Ann which was originally said to them. So after wasting my whole morning just to find out I had to return to store where I had done the original transaction I had to call back again 'cause they never informed me I'd need a pin code to get refund.

WU canceled a transaction, sent an email saying I had initiated the cancellation and would refund the money as soon as they've received it. 4 operators and a supervisor later, they insisted it will take 7 days to refund the money that I paid instantly to them. My question is, why are they holding the money for 7 days? Your guess is as good as mine. Avoid like a plague!!!

Do not deal with Western Union...GO TO MONEYGRAM. THOSE ** will give you the run around if you're trying to get a refund back. They’re quick to collect your money but DO NOT like handing it back. I’m still waiting 1 week later for a refund I paid IN CASH! NO REASON FOR ANYBODY to be waiting that long for a refund. If I can give them 0 stars I would. Their customer service is complete garbage! Always have excuses and will keep telling you call back in 24 hours. 24 hours pass and they will tell you call back in another 24/48 hours. That passes and they will have the nerves to tell you wait some more!

Never ever try Western Union for your money transfer. This guys are total fraud. While transferring, they say that your money will be transferred in 3-5 days. Once you transferred the money, they will email you that it takes 10-14 days to complete the transfer. If you call the customer service for the reason why they are taking that long to transfer, all they say is, "Our system says that it will be credited after 14 days. We don't know the reason." Then why the ** are you guys working there if you don't know the reason. And this guys are so rude and unprofessional, I had never seen this kind of worst customer service agents like this guys. I had talked with nearly 5-6 people and all of them are same. Looks like the whole company has worst customer service employees. If you want to lose your sleep and want to experience the torture feel free to use Western Union.

My mom sent me some money thru WU. I went to pick it up 2.5 hrs later. When I got to the store they said "it's saying to wait 15 minutes." The assistant had never seen that before nor had her sup. I do a little shopping as at Safeway anyway. Go back 15 min later and the same thing. "It's still being processed" was advised to call customer service. They have to talk to my mom who sent the money. I let her know. When she calls the rep is rude and said that they would call her. This is e hrs AFTER she sent the money. No EMAIL, no call and he won't tell her anything. That was gas money for work so now I have to wait and see what's going on. My mom is upset because she sent that money in good faith that I would get it. Absolutely the worst experience I've ever had.

I had the worst customer service experienced. He talked rudely and lazily. His service also bad. He asked me to call back because he said my voice is too small, I refused because he can hear me and reply me correctly. Such a lame excuse to be lazy on your work.

Western Union Debacle Log - 10/29/18 5:18 pm - Called and got escalated customer service line. Service person was very kind and sympathetic. She attempted to connect me to a money order supervisor. After being on the phone with her for over 20 minutes with her attempting to contact and connect me with a supervisor, she assured me that she had spoken with a supervisor and had been assured that they would call me back. I agreed to get off of the line and wait for a callback which never occurred.

I've been using Western Union to send money internationally since the late 90s. I never had to call their customer service since last week after I found out I have points I've been acquiring and I can cash in but only if I call customer service first to transfer it to my "so call account". The agent conveniently forgot to mention that in order to redeem it, I have to log in and reset my account.

I have been with Western Union since 2006 maybe even before that. I use their service by sending money not to too many people, and on an occasion or two I received money from people. This was a quick way of doing business with certain clients. One day I notice that someone was sending a larger amount of money to someone I didn’t know as well as the person send the money through my account I didn’t know, I call Western Union and let them know I see something different going on with my account.

I've been a customer since 2006 with Western Union and have no issues sending my money to my family and friends in the Dominican Republic over the one application that's offered by this company. Recently I began receiving an error code when I tried to send money to my sick mother and I called several times to speak with a representative to get an explanation but I kept getting a runaround. No one knew what was going on with my account and why it was blocked. So I decided to call today in Spanish to see if they will be able to explain, I was told that this company is searching customers private information and using it to penalize you.

First of all they are not going to change their business model and heed to the suggestions outlined here and various other complaint websites as they are EXTREMELY PROFITABLE - their fees for international are criminal when you factor in the exchange rate. It ended up costing USD$170 more than if a debit card had been used multiple times in the target country and this is including the ATM fees and also the VISA network's ATM exchange rate (a much better rate of course). The transaction was for USD$3,1000. That being said this was an emergency and I decided to do it. Worst mistake of my life.

Avoid Western Union at all costs. They are crooks. They took $50 from me and won’t give it back. Customer service is easily the worst I’ve ever experienced. Too painful to deal with. Hate these guys so much.

I was using the WU online app to transfer money to the Philippines. Last April I noticed there were four withdrawal transactions on my debit card made through Western Union. Each transaction worth $500.00. My bank locked my account and started the investigating the unauthorized charges by WU. The charges look like an inside job, the hacker knows the inside operation of this company. I tried to use their money transfer again but they blocked my name. Be careful. Don’t use the WU online app or any of the WU services.

I have been using Western Union for a while sending money to my son in Alaska. Just last week I sent some money to him when my son called me to say they dented the money transfer. I call the number that was given to him, could not understand what the person was saying half the time. But what they told me is that my son could not use Western Union ever. For no reason they just cut him out. What kind of business is this. They said to fill out this questionnaire form and they would review it to see if my son would be able to receive money again, well looking at the questionnaire it was asking way too many personal questions and information. So to everyone do not use Western Union. They are crooked.

Customer service is a joke. 90% Don't speak good English, just a screwed up company. I don't even know how they're still in business. My wife sent me money and when I tried to receive it they said the 10 digit code was wrong. On top of that they put the wrong state. I'm was in Illinois and they had Pennsylvania, so she had them to correct it, code still didn't go through. Finally after calling time after time, I got fed up and told her to cancel the transaction. Now they saying there was no transaction. SO WHERE'S MY MONEY!!! You guys are a bunch of white collar crooks. Hope Walmart take you down.

My Mom sent me money from the US to go pick up at a Western Union. When I got there, they told me their systems were down and to come back later. I went to another branch and I was told the name on my I’d did not match and to call the sender to change it. I called my Mom and she went back to Western Union to change it. I later went to Western Union again. This time the name was correct. They told me the name was correct but it is written in the wrong sequence, meaning on my id my last name is written first but on the transaction my last name is last. They said to call the sender again to change it. I wasn’t going to do that again as it was an inconvenience to the sender.

What a mistake it was trying to do business with Western Union. Just an awful, a terrible experience. They are manipulative thieves. Their customer service is a joke, condescending, and worst of all, entirely unhelpful. They offer nothing. I beg you, reader, do not use Western Union under any circumstances. They hold on to your money longer than they say, won't give you any answers where it is, and then continue to push back the dates it is available. How this place is in business is beyond me. They are liars, through and through. Do not send money through Western Union.

Western Union has become a headache to use! I had been a loyal user of WU, until about two years ago, when my online transactions started being denied - out of the blue! I contacted WU customer service and was told to “contact my bank”. My bank, that I’ve been a part of since 1989, said there is no reason on their part for the “error”, or denial. WU rep gave no further explanation for the denial.

Our tenant had purchased a money order for their rent in May 2018. When it did not arrive they contacted WU for claim form. 4-6 weeks to get form and they were required to pay $15 fee just to get a copy of the MO which was cashed. Once they had that then they could file a claim for reimbursement. Then they got forms saying they needed to go and provide a notarized claim form for the funds reimbursement. Again 6 weeks delay. Now they have sent us the landlord a letter saying it does not appear to be forged and asking us to send an notarized affidavit saying we did not cash it. And this letter says another 90-120 days to hear anything.

Tried to send money from Clearwater Florida to Pittsburgh Pennsylvania, to our son, and the transaction “was put on hold”. After 30 minutes on hold, an almost unintelligible agent came on the line and told me the transaction could not be completed, but she would not tell me why. Instead, she said to “Read through the Terms and Conditions” to figure out why.