Western Union

Quick and Easy. Cost to get a Money Order from my local Meijer is less than $1.00. I send to family and they can cash or deposit even at their local bank branch, not just Meijer (major superstore here in Michigan).

I was scammed. Western Union gave full refund. Very happy. I was scammed through MONEYGRAM. They hung up on me and ignored the problem. WORSE service ever. They don't care. I cannot say enough about Western Union and their GREAT service. Thank you. Very appreciative. Amazing company.♥️

I started using WU recently and it's an awesome experience for me. All the transactions that I made so far are like a cake walk for me. There is no delay in a single transaction and it offers great rates. I really appreciate WU services. It has no dynamic rates but I can compare rates with other services and wait for a day to see higher rates in WU. I'm definitely going to continue using WU!

I went to Walgreens (10 AM 6/15/2019) to send my son money. Paid $22 dollars for same day service. Showed my drivers license and filled out the paperwork. A couple of hours later, my son called and stated that the money was on hold. ???? I was approximately 50 miles away shopping and called WU to resolve the issue. Was not allowed to talk on the speaker phone as I am hearing impaired (which I informed the manager). They said I had to call from my home phone or go back to the WU where I sent the money from to verify I am sending it????

I am Olusola **. I sent money to my father, which is the excess money being sent to me as part of my school fees. The name of the receiver is Oyewole **. The money was sent 06/17/11 at 2;54 pm local time. Agent Name - NS Cashpoint Sunway CP2 05 Level CP2 Blue Atrium Sunway Pyramid shopping mall, Petaling ** and the operator ID is **. I sent 7,700 Malaysia Ringgit, which is equivalent to 359,199.50 Nigerian Naira.

I was told by Jason twice I could receive copies of my transactions expedited in 12 to 24 hours via email. Called 3 times and finally they said they don’t expedite. Have to wait 21 days. I told them this material needed for legal matters. Representatives spoke like machines and didn’t give a darn. ** Sad a company like yours treat customers like this.

I had problems to register myself online with WU. I was asked by Online App, if I don’t have NZ Driver’s License please contact Customer Care. Upon contacting them, I was told to do first transaction at WU over the counter and get MTCN number to get myself registered online. I took proof my identity and my proof of address and did the transaction.

I am expecting to receive a small sum of money via Western Union. it was online transferred to me 8th June 2019, is said in the receipt that I had to wait 1-2 days for the money to be available. So comes to today 10th June I tried calling WU and enquire about this, they only tell me "it is in progress, please get the sender to call WU". I asked them "call you guys for what" and the answer given was, "we will need to talk to the sender". What is so difficult for WU to just give them damn money to the recipient?? Is not millions of dollars. Reason we use you guys because we assume you have good service and is quick and fast.

Western Union took my money that was to be send to my supplier in China. After about 1 to 2 days they hold my money was causes my supplier to be denied. They said they needed more info about the transaction. I registered the transfer from their apps and question was asked from the apps. And furthermore they should see my past record of sending money over to China. So why are they stopping me and asking me same question which was asked in the apps. And this lady on the line told me she can't see the question that was placed to me on the apps. Shouldn't they able to see from their own website on what's going on in the apps answered by their customer when registering? What kind of company is this? They got no link to their apps and they can't even see the customer past records?

The limitations on the amount and times you can send money are in my opinion a horrible abuse of an individual's freedom to do what they want with their cash. It seems like today's world is so freaking paranoid of criminal activity that they severely limit the ability of a law abiding citizen to send any amount of money to someone of their choosing. I will never use the service again as there are other more convenient methods available to me. This company is a dinosaur and should go the way of the dinosaurs. Good riddance.

I find it inconvenient, ridiculous and deplorable that Western Union makes it so hard to replace a money order they can clearly see has not been cashed. I've spoken with 3 different people who told me they should be able to put a stop payment on the existing orders, release the funds back in the system, and I should be able to reprint from any location. Instead you all tack on a $15 fee for a few clicks of a button. So, money orders I've already paid for that HAVE NOT BEEN CASHED will cost $30 to reprint!? It's asinine.

I read the complains in here and mine is 90 the same. They blocked me without any reason and their customer service is a **, there is nobody there to help you and until now. I had a very good impression of Western Union but now I know that it's nothing, it's just piece of **. Before they were cool. Now, a big disaster. They should be really closed from the government. It seems they don't need customers. They are so rude, asking very private questions like FBI or CIA or police is asking. People should even sue them in tribunal. I am very very disappointed from them. You don't have any place or any responsible on where to complain or explain your case. You have been there blocked just because they want to block you and that's no fair. And then you need a lots of stupid proofs and beg them to unblock you. That's really so stupid. I hope one day this company will be closed worldwide. Best regards, Altin **

My husband sent me money today but I can't pick it up from the 2 agent locations I went to regularly, saying there's an error on my name. It's in auto on his phone acct and sent it as he always have done and suddenly, there's this problem. The error code given by the agent does not even exist in WU website. And when you call Support, an Indian operator who could hardly speak proper English will speak to you and will give you the same info you will see on online tracking that "money is available for pick up" but they can not see the error and can not do anything to solve the problem. Useless!!

I just called customer service line to confirm a transfer my husband made to one of his friends. I called on his behalf with him present. I was notified by the operator that my husband had to be the communicator. I explained that his English wasn’t great which is why I had called. I then handed the phone to my husband and placed it on speaker so that I could translate anything for him that he did not understand. He was then asked to remove speaker phone. I could hear the operator speaking so loudly through the phone demanding my husband to remove speaker phone when it had already been done when he first asked.

They don't speak English and they put you on hold too long. They make up excuses in denying you sending money. They need to be closed down. Useless no help. They will not listen to the customers. First two times they allow you to send money and from then on they turn into your worse enemy. They need to be furwf and closed down.

I initiated a transfer on the 23rd, then canceled the 24th because my recover couldn’t get the money. A transaction didn’t hit my bank until the 26th after my request to cancel was processed. Called to see the “progress” on my cancellation request and have been on hold on the phone for 48 mins and still holding. Previous 3 customer service representatives were giving me the run around saying my bank needs to approve the authorization or my request was at the processing center or they have to check the authenticity of the request.

Western Union is a horrible service. Every time I try to pick up money that clearly says on the receipt my name and my location they always have an issue. I end up never receiving the money and they end up sending back the money to the sender. If you want your time wasted by all means go with them. If you want the hassle and the stuff that you go through with a customer service. They don’t even help you out. All they can say is That they can’t do anything about it when all the information on the receipt has my name and my location clearly labeled!!! They decide to deny the pickup transactions all the time and send them back to the sender. I will never ever ever!! Use this service again. There is so much better apps out there that don’t require this much drama to pick up money not even worth 100 dollars! Go to Walmart cash service instead or Cash App or like PayPal. So much more convenient! Forget Western Union!

I have sent money to a friend in Ghana when he needed my help as he has done the same for me. Today May 23rd, I tried to send him some money via Western Union and it was denied. When I called I was told it was because it was flagged as fraudulent even though I verified all the questions they asked me. I figure, if it fraud and I'm aware of this then it's my business if I want to send the money or not. Was told the money would be in my account in 3 to 5 business days.

I have been sending money with Western Union for yearsss! Via online AND in person, which means ALL and EVERY piece of information they need from me I’m SURE is in their system. Now out of the clear blue sky my account is “locked” because I need to provide additional information. (via EMAIL NOT VIA PHONE so that they process it quicker, because some people are send money for EMERGENCY PURPOSES!!!) Such as my name, DOB, and phone number. FOR WHAT???! IT’S IN YOUR SYSTEM!!! Now however if you want to verify it’s ME sending the money... ASK PROBING QUESTIONS!! Oh and let me add how when you call customer service for assistance and press ONE FOR ENGLISH... no one who speaks fluent ENGLISH answers the phone!!!

Today May 23 2019, and yesterday I sent 2000 USD from Indonesia to Malaysia with 3 MCTN, can't receive by my friend. Don't do Western Union from Indonesia to overseas. It's lookly fraud company. And the customer service is very bad attention.

I sent money; via online, to my sister in Jamaica, and after 4 attempts and hours of standing in line, she couldn't get the money from them, so I cancelled the transaction and waited my refund so that I could try using another service to send her money. The refund was supposed to hit my account in 7 business days. That was two weeks ago. I sent emails that went unanswered. Tried to get a human on the phone but to no avail. I even sent a message on Twitter that went unanswered and finally I got someone on chat only to be told that they attempted to refund the money to my bank but my bank rejected it. Ha! My bank doesn't even have them attempting the refund. And if my bank rejected it why did no one from Western Union contact me? All my info is listed within my profile.

I tried to send money to my son that lives out of state and the representative made me feel like a criminal. She was rude, asked so many questions! I answered all the questions correctly and she would get even more hostile. She made me cry. I told her that I had a stroke many years ago and I just wanted to send money to my son. She wanted to know why, I said he is my child and for food. She said why again. She asked who paid my bills, who my phone was with and so many questions. After being abused like this I was denied. I just cried, my son is stayed away. I cannot get in the car and get there in one day. Shame on you Western Union! This company should be shut down!!

WU cancelled my transfer to Nigeria. I have sent money transfers via WU several times to many places in the world, especially to friends and family in African countries. I have never had a problem until recently. I tried to send money to my fiancé so that some serious business of ours could be handled and WU decided to hold the transfer and interrogate me like a child. I was asked personal questions which didn’t make sense to me, because this is a business transaction. Why do I need to tell you my personal business?

This past April, my friend was injured during the Philippines earthquake and I needed to send him money to cover his examination and later his surgery. Things went well for the first two transfers but, when it came to sending the final half of the money needed to cover the surgery, W.U. put the transfer on hold and told me to call them.

Issues: 1. There is no communication between Western Union USA and Western Union Ecuador; 2. Western Union Ecuador customer help center does not communicate in English despite Western Union USA insisting that it does 3. I have to go back to the place I sent money (Quito) in order to change recipient details (I am traveling and currently in Guayaquil). What I want: 1. I want to know precisely at which location where my friend’s family can collect her money 2. I want to change the recipients name.

Tried to send some money to a friend of mine who was in Africa and really needed the help. They didn't give me a routing number, so he was unable to get the money. I then called support about 15 times and was passed around like a hot potato. Still haven't gotten the money back. Do NOT use this service.

I lost my money order filed out to get my money back. Sent all the necessary proof that was two months ago. Every time I call the customer service department they said they sent it out but it must have gotten lost in the mail. The customer service representative didn't try to help and was rude. When I asked their name they hung up on me. I called back to get a supervisor and no one could find one. Just horrible service for a company that been around for years. It's just horrible!!!

I needed to send money urgently to my nephew to get out of South Africa, and back to Zambia, due to Xenophobic violence that was about to erupt. We were all extremely worried about his safety, so I sent money to his room mate. When they went to collect, I had to ring up, they interrogated me, and treated me like a child. They told me it was a high risk scam area. I told them I understand, please release the money to who I've stated, as my nephew's life is on the line. They refused. I told the truth. I was ready to kill someone, I have never been so angry.

Money I had sent in 2015 was unclaimed. I left it there for several years, hoping my friend would pick it up, kinda forgot about it. I thought it would be a drama to get it back, boy was I right! 3 times I filled in the online form, never got a reply. I called, got transferred, got transferred, was put to a voice mail, never heard anything. Tried WU Facebook Messenger and the conversation has been going since Mar 15. They then claimed they refunded it. They did not. They asked for bank statements to prove I didn't get it. I sent them. Weeks go past. They ask for bank statements to prove I sent it in 2015, even though their own system tells them I did. I am still waiting. "Sent to the operations department for investigation" 2 months to get my own money back that they have a record that I sent, that it's still uncollected. Future customers you have been warned! Still waiting for my measly $100USD.

I used WU for a long time. Suddenly I got banned. Couldn't send and or even receive. Reason I still don't know. I had to wait 6 months. Yes you read it good - 6 months before I got someone on the phone. He began to ask me plenty questions about transactions etc. Was seriously unacceptable, unpleasant, unprofessional, etc. so I told them I will use other services who don't treat their customers like criminals. I was shocked still actually. What a joke this company. AVOID.