Western Union Reviews

I have never been so frustrated with a customer service experience in my life. They straight up lied to me about the status of my money order refund, and told me it would be mailed, when it was not. I was repeatedly ignored when I reached out for help, they would just keep repeating the same shit over and over without actually listening to my problem. They really do not care.

I sent payment to a vendor through Western Union in February 2025 and this is end of June and my money just disappeared with western union and no one is ready to take responsibility for my money, $600 just disappeared. Each time I called they would tell me they are working on it, the last time I called, I was told my case has been closed, I call this people daily, how can you close my case, where is my money???? Western union should be closed down, they are fraud and the most untrustworthy company in the world.

I’m writing to express my deep dissatisfaction with Western Union’s customer service and internal policies. I’ve been a consistent user of your service for over a year, regularly sending funds to my fiancée in Colombia without issue—until now. Suddenly, my most recent transfer is flagged and placed on hold with no clear explanation, and I’m directed to contact customer service.

When trying to send money to Canada from the USA we sent CAD2507. The limit to receive is 2500. When asking Western Union if they could split the payment, they say it takes 1-3 days for a decision to be made (and they give a case number). After 3 days I called them back, and they said, their back office (which is unreachable) made a decision not to split a payment and the only option available is a refund (which takes 5-10 business days). So here I am nearly a week into this process - no resolution, and no money for another 2 weeks. Is there a way to charge them interest for holding my money?

Incompetent customer service - agents don't even have knowledge of their own company policies. Been trying to transfer money from Canada to India since the last 3-4 weeks. Received errors. Contacted customer services multiple times and explained the whole situation in detail. Was told I had not registered the account properly, so need to delete the account from their end. No time frame given as to when issue would be resolved. Finally account was deleted and I re-registered. Same issue persisted. Contacted customer service again, was asked to use app instead of website. Followed instructions, no use. Contacted customer service again and now was told I would not be able to make transfer as I am outside of the sender country. So wasted 3-4 weeks where I was getting better rates because of Western Union Incompetency and a robotic sorry

Bro this is the worst damn money service company in the world. I will never use y'all again. The people that work in the corporate office lacks education. Management and supervisors need to all get retrained. Hate is a strong word but shut the whole company down.

I was charged. Sent money to someone 4 hrs away and was charged international rates according to reading the company's fee. The clerk at the store didn't understand why the fee was so high to send to a same state location. She said this is ringing up as international. Called customer service and he had no clue. He said the store location is different from what the Western Union page says about how they charge their fees. This transaction should have been 0-35 dollars to send. It was 50. International prices. Crestview FL to Jacksonville Fl. Won't be using western union again. I'll drive the person the money next time. Scam artist.

Tried to send money to Ukraine, simple, right? Just pick the country, type in the amount, done. But no, Western Union hits me with “We don’t support this address.” Weird, because I didn’t enter an address. Just the country. You know, Ukraine. The one currently in desperate need of support? So I ask, like a sane person: “Wait, does this mean I can’t send money to Ukraine?” Their reply? “That’s not what I said.” Cool. Love a customer service rep who speaks in riddles. So I can’t send money, but that’s not what you said, even though the system blocked it and you offered no solution. Got it.

After dealing with Western Union for 10 days and counting, I would never use them again or recommend their services. Their customer service is non-existent. I have two money orders I am trying to cash. I have been unable to finalize the transaction. Western Union has, basically, stolen my money because I sure don't have it. I have followed their instructions and waited through their time frame. I even received emails confirming that I could now cash my checks. To date, I am still unable to do so. This is a substantial amount of money so I am forced to try to figure out other recourses in getting my money. If anyone can find a different way, find it! Western Union is a scam!

Western Union giving the run-around on fraudulent activity! Asked WU to stop payment? After three days, they said the money orders had been cashed? Said we would get a form in the mail. Notarize it, stating we didn't cash it in 2 weeks! Never got it? No help! Called numerous times! Absolutely the worst customer service!!