Western Union

This is worst platform ever. Holding my money for more than 10 days now. I sent money to my girlfriend who needed to go for medical checkup and 7 days later they send a message saying error with names and next message is I am being refunded. It’s been 7 business days. I haven’t received my refund or anything. I call. No one picks up. Thieves.

Sent money to my nephew exactly as I do every month and when he was not able to retrieve it WU told me there had been a mistake on the receiving end and although the money was in the system it was marked as “retrieved”. They gave me the runaround for a couple of days if different information they wanted from me and the receiver. I still haven’t heard back from them and I’ve contacted them by phone over 8 different times and each time they just want more information or tell me something totally different like “We can’t access your account. Call back in 10 minutes.” So unprofessional. I’m assuming my money is gone now.

I am fed the ** up with this new change with Western Union. I wish they go back to the old payment method. The new system makes something so simple hard! All I’m trying to do is pay my bill and it’s becoming overwhelming and a big ** problem. I been trying to pay my gas bill since last month, Online won’t accept my banking information I try to go to a third party store they keep telling me call Western Union, Western Union keep telling me Southern Connecticut Gas don’t exist what the **. Then when I don’t pay my bill it’s a ** problem. Then they keep asking me what’s the code city??? I ask them to explain to my what is a code city is and they can’t!!!! I asked is it a area code or a zip code they said no so at this point I’m over it big time

Worst business ever. If you are here looking for reviews do yourself a favor and don’t spend time or money with them. They will take your money and time away. They will not solve problems created by them. I wish I had known first here and never tried and tried dealing with this company.

I usually transfer to my sister for her cancer treatment, the money in minutes in India is a joke! The WU charges me 13 dollars for a transfer, and the money instead of receiving in minutes, the WU guy in India, they make their own rules and gives a check to my sister, which takes time and stress and frustration to go the next day deposit in the bank and go and get the money after couple of days, so why am I being charged for money in minutes?

I have transferred money to my account in India and it's been cancelled. When I enquired the Customer service they just said it's been cancelled and refund back to account takes 10 business days. This is such a reluctant service and this is not the first time making me to give this feedback. When they cannot offer the service they should not debit the money and put them on hold for weeks to get them refunded. I would never recommend this to any one. Prevent one from using it. Holding the customer's money in their accounts for weeks has become the way of their working style. Such a great service in holding up someone's money for weeks. When you can't do it, just stay away Western Union.

My son moved from Hawaii to Pennsylvania and he had a motorcycle that needed to be sold. A friend in Hawaii took care of selling the bike and decided to send the money Western Union to my son. Thought everything was a done deal only to find out it was flagged for fraudulent transaction which makes no sense as the money is being sent from one WU to another WU. They then decided to cancel transaction and issue a refund but the refund check will take 20-30 days to receive! What a nightmare! Not easy and simple like they portray!

I do regular transfers overseas and didn’t have any problems until the recent two months. In Aug, the money I transferred on 12/09 didn’t arrive until 14/09. That was not too bad I guess, even though usually it would arrive within hours. But then for my last transfer, money came out of my account on 20/09, but it didn’t arrive until 30/09. During this period I have been told by Western Union they didn’t receive any money from me even though they sent me a confirmation email saying they have. I had to make phone calls almost every day for a week as their advisors keep telling me wrong info about when they would call me for updates.

Funds could not be received. We had to call customer service multiple times and were told by the Rep to go to another location who told us the funds were not available and to return within 24 hours. Why have this service, fees stating funds can be received within minutes. Be honest with your customers. The funds were much needed. Western Union needs to do better or change your advertisement from "receive within minutes to up to 24 hours".

First time ever using the service. Heard a lot of bad things but took a chance in spite of what people were saying. I sent money in to my husband in Nigeria. Some approved or not, Questioned why? I felt they discriminate against me and my family. I would never use their service again. Good people should not be mistreated.