Western Union

Really bad service. Maybe it’s time for new competitors to get them out of business. I keep calling to inquire why my account is locked and nobody has an answer.

I keep running in a circle, seems to me all political matters whenever a Middle East person send money to family members. It happened to me, my brother and three of my friends, should be no room for discrimination…

I was trying to send money to UK urgently. Transaction was put on hold. A rep from WU called from some other country and asked some questions and then I got email that it was declined. I wasted over 1 hour with no valid reason for the decline. All the reps are non-americans and have no answers. They are unable to give valid answers and just waste your time. Their service is horrible. They would decline transaction without any reasonable justification. You get an email that your transaction was declined due to business decision! You just wasted your time. I called my bank first and requested them not to decline my transaction and they gave me OK so it wasn't an issue from my bank. Simply put.... This company is a fraud and waste of time. I would use remitly or Ria instead.

Had to send some money to Ukraine. It's war over there. Western Union advertises "no fees" transfer. So - I sent $200.00. No fee - they charge $22.00 for fast delivery. No option of regular delivery. Plus - they discounted conversion rate. Basically - "no Fee" equals to about 23% of the transfer amount. Liars and ripoffs.

I used their website to send $100 to a friend. It appeared the transaction waiting for me to click on the Confirm button so I clicked it twice. It provided a message indicating I had already sent a duplicate amount to this person and told me to review my History page and if it wasn't reflected there to restart the transaction. I didn't see the transaction on my History page so I restarted the transaction.

I started a transfer online and I chose that the receiver pick up the money in USD. They had me go finish the transaction on the store, for some reason. They changed it to a different currency without asking me, and when I called to complain they would not correct their mistake. I ended up losing a lot of money due to their exchange rate that is a big to off.

I sent money transfers to UAE. They held my remittance as they needed identity verification which they approved after submitting the documents they required from me and interviewing me on the phone. They informed me that the other transfer was canceled, which was fine, but I specifically told them that I needed the other transfer to go through as the money was for legal fees and needed to be paid on a Thursday as Friday is a day off in UAE. I was sent an email informing me that the urgent and vital tracking number was ready for pick up by the receiver which I relied on.

This was the worst experience I had for money transfer. The website said 0-3 business days even with the bank transfer and it took 6 business days, the staff was not helpful and suggested no options to support me. Plus when my dad went to pick the money, they wouldn't accept his government sponsored Driver's license. I will not be using this service again.

I had a problem sending money and called customer service two times. People from customer service sent me two times to "robot" answering phones. it was very hard to hear, the agent's voice was interrupted all the time. Western Union Customer Service absolutely useless. I tried different solutions and solved this problem myself.

I purchased three money orders in the amounts of 300, 300 and 205. Ultimately the m.o. did not make it to their destination, I'm assuming due to our postal service. Nevertheless, Western Union was able to issue refund checks for each m.o. for a fee of 15.00 each. Once I received the checks I was unable to deposit them into my bank account because they would not accept that "type of check". I then went to three different check cashing agencies in my area and was unable to cash them because they are apparently "starter checks". This is when my nightmare really began. Long story short, all western union could do was reissue the same check that no one will cash. I was hung up on literally eight times. I asked for a supervisor on four separate times and was placed on indefinite holds. On my last call I was placed on hold until customer service closed. Called the next day (3/25/22) and got the same "reissue check" script. NEVER AGAIN.

This isn't the only time I've had problems with these guys. I accidentally sent money to a scammer and now I can't even send money to my wife because I need an "evaluation". Such discrimination but these pukes will let's scammers use it all day long