Wise Reviews

Wise feels like a scam. I tried sending only **$500** to another verified user, and they suddenly blocked my money over the reference “Smart money talk” and started asking ridiculous questions. I’ve used Revolut for years and never had my money held or been treated like this. Holding customer funds over a normal transfer and creating unnecessary problems is unacceptable. Very bad experience — I won’t use Wise again.

They block your account and push you in an infinite KYC loop. The customer service does not care if you get your account unblocked or not. There must be a way to do KYC processes more user-friendly. A truly frustrating company.

Absolutely the worst customer support. Can not get in touch with anyone. Wait times sometimes are as much as 30 minutes. Buy from a different company.

Worst service ever! They held my money without explanation and said "there's nothing we can do." I was repeatedly transferred without warning and denied a manager. Total lack of respect and transparency!

I have never had such a frustrating experience. This is by far the most dysfunctional service I have ever encountered. Nothing works on their end - NOTHING. Customer Service only knows to say, "let me check into this" until you get frustrated and end the chat. I've wasted 4 hours of my life with Wise today and refuse to waste another minute. I heard from Wise in response to my review. They told me to be patient and to try to use phone or email instead of chat. The reason I had to use chat was because when I tried to use the phone option - my preference - the website instructs to push the button for Chat and answer the 'instant' call. I NEVER received a call.

Rating: ⭐☆☆☆☆

Wise has stolen over $450 from me and lied while not resolving any issue they created. These people should not be in business. I sent a payment for a water bill and HOA payment and they have held my money for over 3 weeks saying they can’t return it. They have no customer service or anyone that that help you when you call in or email. They make excuses and have very little people who speak English to handle anything. I am out $450 US dollars and they won’t refund it when they said they would and would only take a few days. 3 weeks later, nothing. Don’t trust this app. They are a scam and steal and lie to their customers.

Headline: Warning: Zero Fraud Protection with Wise – Avoid for Overseas Travel. I am writing this as a warning to anyone considering a Wise card for international travel. I have been scammed out of over $300, and despite my repeated pleas and evidence, the Wise team has been completely dismissive. The Situation: I attempted a transaction with a merchant that my primary bank immediately recognized as fraudulent and blocked. Thinking it might have been a false positive, I unfortunately tried my Wise card. Not only did Wise process the transaction immediately without any security flags, but they have also allowed the merchant to continue charging my card even after I reported the scam.

Wise, took $1000 of my money without my permission and when I tried to deal with them all I received were form requests! I provided proof of their fraudulent activity but got nowhere, only threats of taking me to collection. Used to be a supporter but based on their theft of my money I will not use again!!!

I had a Wise account for several months as I now live in Europe and my income sources (Social Security and Pension) are in the US. Suddenly without warning Wise cancelled my account but refused to give me a reason why. When I called them their service representative stated that they are not given the reasons for this either and was very sympathetic to me about the unfairness of this. I did file an appeal but received the same reasoning back--they refuse to tell you why your account was cancelled. The customer service is terrible. I read through the customer service agreement and found nothing there that I violated. You cannot speak to anyone in their compliance department. It was very disappointing and poor customer service.