TransferWise

My daughter is currently abroad on a study trip and suggested that I use TransferWise to transfer some money to her. She sent me a link via email to join Transferwise and get my first commission free transfer. I went ahead and sent the money from a prepaid card into her UK account and everything seemed fine at first, I get an email saying that Transferwise received the money and that it was going to be paid into the recipient's account in a matter of seconds, yes SECONDS they said! - Two days later and although they took the money from my debit card (straight away), the funds still haven't reached my daughter's account and on top of that they deactivated my account!

Something has changed with this company recently. They used to be super reliable, fast and easy for transferring money. I used it regularly and was always really happy with the service. Now the exact same transaction that used to take seconds, and was easily tracked, now still says it will take seconds or minutes, but actually takes days, and no one in customer service can give you any information on where your money is in the process. The messages you receive on either email or via the call center are vague or misleading. This company used to be an excellent disruptor in the money exchange industry- now seems to be the same as the rest.

The transfer was marked completed on 6th June 2018. On 8th June, TransferWise request for additional document as they informed me the receiver government bank want these details. Additional details submitted to TransferWise on 11 June 2018. After that day I sent 3 emails and 3 calls to customer care. Customer care said we don't have any update, we can contact payment team and give you the update but till date no update.

Hello. Please does anyone know how long it take for a TransferWise transaction from AUD to ZAR takes for an AUD payout using a debit card. My relative sent me payment using the TransferWise, and it was advised in my message that my friend sent me fund and will arrive in my account shortly. Estimated date of arrival is 11th June 2018. Transfer was initiated on the 9th but it hasn't arrived yet. The status of the transfer is labelled completed, but money hasn't arrived in my account. TransferWise team please kindly advise what is the hold up. Thank you.

I have used this service before most of the time without issue. Lately they do not provide the same efficacy. One transfer can go quickly and another may take days. When you call you cannot get anyone who can give you an answer as to why. What you get is no logical reason and a bad attitude. DO NOT USE THIS SERVICE IF YOU NEED THE FUNDS TO ARRIVE QUICKLY.

I had good experience with TransferWise in the past, but as of lately they have introduced additional questions like the origin of funds WHILE the transaction is in process. This caused their system crash more than one time and resulted in duplicate transactions. Also, their emails come a day or so AFTER you make a transaction so, unless you see the website say "your transaction has initiated" (and in my case the site crashed and nothing appeared) there is no way to know that the money is sent.

These people are full of ego. Your transfer information will go to wrong email addresses, compromising your privacy. When complaining about it, they will use their powers to stop/block your account just to feed their own ego. The customer service operators will provide you with wrong, misleading and deceptive information in terms of your account details, such as address verifications, ID verifications etc etc. The managers will disconnect the call on your face.

I am NOT a client of TransferWise. However to cut a long story short - We as a business received proof of payment from TransferWise that funds were meant to arrive on the 26th April. I found out the sender missed a digit in the account number!! Now TransferWise is saying "If an incorrect account number was used then the money is going to bounce back to TransferWise. When this happens or if it already has, then the sender can update the details and we'll be able to process the transfer." The sender refuses to reply to our emails requesting the above!

I'm trying to transfer money to hold a bed and breakfast in the Netherlands. This process has been a complete nightmare, taken an incredible amount of time, and I wouldn't recommend their service to anyone! First, they didn't get the money there on time. I started the transfer on the 7th, they guaranteed delivery on the 9th, and on the 10th they were still asking security questions. Second, the security questions they asked were frightening! They wanted me to verify my dad's occupation. Then they wanted to know all my sources of wealth including inheritance and investments.

I had struggled so much with Azimo, Western Union and OFX, been disappointed so much then nearly lost my hope for money transfer technology until I read about TransferWise and decided to give a last try. The Apps is very easy to use, reasonable cost and speedy. I recommend TransferWise!

They canceled my transfer without explaining why. Not a good customer service, I had to wait for 3 days to get a reply from that company. Later I got a respond: "Thank you for reaching out regarding your account deactivation. We are more than happy to consider reactivating your account however we first have to make sure your account is secure and your identity on TransferWise has been confirmed. You can confirm your identity by replying to this email with following: Photo or a good, colored scan of your photo ID. Photograph of yourself (selfie) while holding your photo ID up, close to your face. General guidelines about what we want to see on your photo ID and what type of ID’s are considered secure enough for confirming your identity, can be found here and instructions how to take the selfie photo and what needs to be visible on it can be found here.

I'm extremely disappointed with the customer service given to me on the past 2 weeks. I have been a faithful user of the system and indicated it to a lot of people and now I'm have the feeling of being left with no solution for my problems. I'm overseas and send money using the app last Friday and paid the boleto on the same day. Monday - I call customer service asking about the transaction and the person told me that it would be transferred as soon as they the money was received. By this time I asked if they need any document because I have urgency and need the money as soon as possible.

Just great! I use it every month to pay my rent in Brazil with no issues. The money comes quickly fast and they do it at a fair price. It is so easy and customer service has been great when I have had a problem! Highly recommend!!! Especially if you are doing individual payments on a regular basis from US accounts to another country.

We use TransferWise every month to send money to our family in India. The mobile application as well as the online portal are very user-friendly. Especially love features, such as, saved recipients, daily exchange rate alerts, secure connections to bank accounts from within the app, guaranteed exchange rates and so much more! The exchange rates are always accurate and the fees seems minimal when compared to the ease and user experience. Also, they sometimes offer free transfers on special events. Thank you.

For a little less than what my bank would charge me and for a LOT less pain and annoyance, I can use TransferWise to send money abroad reliably and safely. Only thing I wish they had is a recurring transfer feature so I don't have to think about it!

This service is not only competitive when compared to the fees that banks charge, which are often less transparent because the bank fees are included in the exchange rate, but has a high level of ease and convenience when sending the same amount on a periodic basis, such as monthly. The website interface is designed specifically to make repeated transfers easy and quick.

I've recommended TransferWise to many friends, and I've started to use it regularly. It works well, and is much SAFER than carrying cash from one place to another. For me, Transferwise is one of the companies/services that represents the new, improved, more efficient world made possible by the internet.

I retired after working 14 years in Europe and moved back to California. I continue to use my bank account in Spain and always count on TransferWise to move funds to me wherever I am. They are fast, efficient and reliable. Five Stars from me!

I needed a way to transfer money from USA to France to pay bills at a low cost via my phone and laptop and this service is very well done. The cost is very low and the user interface for my phone and web are very simple and clean looking to use.

There was quite a bit of paperwork required for the first transfer; they have to get it for banking regulations so give yourself some time for that first one. After that, fast, efficient and MUCH cheaper than the bank! Have used to send money from both personal and business accounts and highly recommend their service.

TransferWise is a very reliable, trustworthy, efficient, cost effective way to transfer funds internationally. We send money to relatives in S. America and the service has saved us time and money since we have been using it. Highly recommended for international transfers. Responsive customer service is a highlight of their service. Easy to use platform. Very reasonable fees. I have recommended it to friends and family.

A financial system that really works without bleeding you out... or boring you to death while waiting. I've used it several times to exchange and transfer moneys between US and EU accounts. It works. It's fast (usually 24 hours or less). It's the least expensive (low commissions). And it is convenient, as one can initiate transfers anytime, anywhere... Recommended!

I am looking forward for a border-less account. It has been taking too long. Also, I would like to be able to transfer faster. Is there more improvement on speed available? Sometimes the transfer takes up to 5 business days. A couple of times, the transfer was even cancelled because it took too long. Would love to see this go away! Overall, a great service and Thank You!

TransferWise is a wonderful, easy and fast way to transfer money for a low price. I have always been satisfied with their fast service. I have never had any problems with their service. I am looking forward to using TransferWise in the future.

TransferWise has been so useful. It is a simple process and sign up takes minutes to complete. I have been using them for just over a year now and they have always been very reliable. I have heard of other services but the simplicity and reliability of TransferWise has kept me around! Would definitely recommend to a friend.

I use to rely on local banks to transfer money overseas but not anymore. I can now use TransferWise for the same service but for a fraction of the cost and consistent speed and accuracy. Consider this the Uber of money transfer. Just love it.

Since I started using TransferWise, they have become my preferred method for transferring my own money between Australia and USA. It was easy to get my receiving account verified, and with that done, it is a very simple process to set up a transfer. I then use Internet banking to transfer the funds to TransferWise and the money is in my account within 2-3 days. As their advertising states, it is cheaper and faster than any other method that I know of.

This application really made transferring money easy for our needs. It is easy and reliable. It makes transferring money an easy process and the procedure is fast and accurate. Especially for family members that in another country and need to make the transfer fast and easy. Thank you.

Since a friend introduced TransferWise to me, I have been using them for all my foreign transfers. While my bank always skin me on the exchange rate, TransferWise offers open market rate. Yes they charge a percentage of the transfer as fee (close to 1%), but the profit my bank makes on the exchange rate is much bigger than that. Also both my bank and the receiving bank charge a fee for the wiring. Now there is no longer a wiring fee. All in all I save money in using TransferWise, and feel much better that the big banks can no longer rip me off when I transfer my own money. I am waiting for the day that I can walk into a foreign bank (or ATM) and withdraw money from my US account through TransferWise.

I have been using TransferWise for 12 months now using it on a monthly basis. It provides excellent currency transfer rates, paying it directly into my bank account in a consistent timely manner with good email progress reports. I would totally recommend and plan to continue using their service.