TransferWise

As an international student I have used TransferWise to send money from Brazil to US where I'm studying. I created my last transfer on 13 Sep because I'm in living in North Carolina and need to money fast due to risk caused by the arrival of the Florence hurricane. I was requested this time to attach additional documentation for verification. I did it as requested (otherwise system does not complete the transaction) and also made deposit on same day. The information received was that they would review my documents by 14 Sep and I should receive money on that date.

I opened account with TransferWise under due process. I also made the attached transfer on Sep 14, 2018. Initially, I thought the beneficiary would receive this payment within few hours as earlier stated by TransferWise. On tracking my transfer, it showed the fund would get to the beneficiary on Sunday being Sep 16, 2018. Today, beneficiary complained that he has not received this fund. I tried to track this payment few minutes ago, I am surprised to find out that my TransferWise account has been deactivated. My money already left my account since Sep 14, 2018, and an e-mail they sent on Sep 14, 2018 already with my money. Kindly help contact TransferWise to release this payment to the beneficiary immediately.

I wish now that I had read all of these recent reviews before trusting in TransferWise to send urgently needed money to myself via my partner. Similar to many others complaining here, I used TransferWise previously and the experience was great, I had the money within just a few hours for minimal fees and good rates. However my experience this time is that it is now 2 weeks since my partner sent the transfer, and not only have I not received it, but I now believe there's a possibility the money may be lost completely.

This is my first experience using TW and surely will be the last. The money left my international account on the 7th of September and I still haven't received my money in the account I sent it to, and even worse, nobody called/emailed to let me know what was happening. I got hold of someone from CS on the 11th, a lovely person, who advised that I would receive the money today. Well, today is gone and haven't got it yet. TW Folks, if you do read it, look into my issue ASAP as I'm going on holidays on Friday and if the money is not in my account it will really ruin my holidays and I will let everybody know how terrible your service is. That is a promise!

I sent a substantial sum of HK dollars through TransferWise to be paid in CHF to a recipient in Switzerland. My Hong Kong bank can demonstrate that the transfer went through and that TransferWise received my funds into their local Hong Kong account. But TransferWise claims they didn't receive it in their "system". Their "customer service" consists of blaming the customer. Although the phone representative acknowledged, based on bank statements that I supplied, that I made no error, the accounting department insists that whatever glitch occurred must necessarily be my fault, not theirs.

Do not sign up with TransferWise... I used to be happy with the service until lately the experience has been worse... I should have been getting my salary on the 24th August in TransferWise borderless account. However I did not receive any credit on Friday. I called customer service who did not know how a BACS transfer works. Upon several calls I got hold of a guy who actually knew it, however I was told to get documents like company bank statement showing money debited which is insane. I send all confirmation from my employer that all was fine from their end. However TW responded me with saying they never received the money. Suddenly on Monday I get the credit. I get a call from Customer service saying there was a Human error on TransferWise which caused the delay.

TransferWise, through sheer incompetence, has turned what should have been a most simple of transactions -- sending $30 to India -- into a nightmare. The only thing they successfully did was debit the money from my account. After that, they told me the transfer was being reviewed. This begs the question of why they wouldn't review it before debiting money like Western Union does... 3 days later, I try to log into my account only to be told my account has been deactivated. No one at customer service could or would help.

When trying to send funds to clients in USA the transactions were refused on both occasions. Customer service will simply read you a canned response saying they don't know why the recipients are not allowed to be added and it very rarely happens. I'm on 100% declined so obviously not that rare. The latest recipient they will not allow me to pay is my Lawyer in California. I don't see anything in the contract that says they can block payments to certain banks or companies when they want to. No point in having the account and holding US$ if I can't pay my US clients. I'll now have to use HSBC and get hit for charges which I'll then claim back from Transfer(UN)Wise.

My first clue something was wrong should have been when they required my bank login for an ACH transfer... that has never been necessary for ACH, just a routing and account number. You don't even need an online account to do ACH! But I didn't listen to the little voice, and now my money is in limbo somewhere, with no communication and their website stuck on a single screen with an endless spinning logo. I hope I can get my money back and transfer it through a more reliable method and I hope this review helps someone else avoid experiencing the same difficulties! Now it's time to go change the account credentials I foolishly gave them and find out from my bank how to protect against any future withdrawals.

I have dealt with them over a dozen times and everything was not always fast but at least was always without complication. However, my last transaction was a disaster! 3 DAYS after they received my money, a first request "Please provide your bank statements". I did right away. 3 MORE DAYS after sending them my bank statements "please provide your payslips" then another 3 DAYS after that, "Please provide bank statements of the investment account the money was transferred from"... I did, and finally 2 days after, "sorry we can't accept the transfer to that recipient"!

I mistakenly bank in cash HKD5823 to their designated DBS account in Hong Kong without noticed that they do not accept cash. Within hours after the deposit there were no one response to my mails (1 online 2 via gmail), chat request and they don’t take call to Singapore. DBS bank kept calling them. No response. I emailed the bank in slip to their support personnel. Up till last night Aug 8, they still saying they are waiting to see if 'money reached'. This is ridiculous. Cash bank their account with solid proof. They didn’t reach out DBS to approve refunding money to bank in person. There is NO PROTECTION of customers' money. They seems having people in London to answer call but their reply is not helping and taking a delay approach. DON'T TRUST THEM. PARTICULARLY ANYONE FROM HONG KONG.

After 6 days and no payment - I recently used TransferWise to send money from US to Brazil. I send the money by wire transfer on Aug 1. Received an email that the funds were received and that they would pay in 15 hours. Since then there is no money and in their app it is mentioned that the transfer were complete!!!

Established an account with monetary transfer firm called "TRANSFERWISE". Set up an account and provided information they required. Received an email verifying receipt of my documents and thus I decided to transfer USD to my Thai bank. Decide to only transfer $1000 because I had never used the TRANSFERWISE account previously. I initiated the transfer from my Mastercard to the TRANSFERWISE site and confirmed the transfer to TRANSFERWISE did indeed occur.

This company should NOT be trusted. I am so upset that I did not use a legitimate bank instead. I am missing $4,000 that I used this company to transfer that never arrived to its destination. The only thing TransferWise keeps saying is that they sent the money and cannot help any further. Sorry but when I use this "service" isn't it their job to make sure the money arrives!?? I am opening a lawsuit against them and hope other people learn to just pay your bank the $40 wire fee because you may lose a lot more.

What has happened to TransferWise. We have transfers that have disappeared now for more than 7 days. Account has not been deactivated. When you call or write customer service they tell you only there is a technical problem and they have no update. On the phone they are Very Rude, it seems they do not care. They will not advance you to a supervisor or the legal department, it is just a Wall of nothing. 7 days and still no transfer and no accountability from TransferWise!

They took my money then disabled my account. It is deactivated. When I went to sign back in to send information they wanted I discovered my account had been deactivated. I now have to send them a letter asking why they deactivated my account? As of yet I have received no answer and I will be very surprised if I even get one Back. Thank God I only sent 100 dollars but I want that money back. The information they had asked for was me with my passport picture beside my face. I took it and when I went to send as I said I could not get into the account. It is deactivated.

My daughter is currently abroad on a study trip and suggested that I use TransferWise to transfer some money to her. She sent me a link via email to join Transferwise and get my first commission free transfer. I went ahead and sent the money from a prepaid card into her UK account and everything seemed fine at first, I get an email saying that Transferwise received the money and that it was going to be paid into the recipient's account in a matter of seconds, yes SECONDS they said! - Two days later and although they took the money from my debit card (straight away), the funds still haven't reached my daughter's account and on top of that they deactivated my account!

Something has changed with this company recently. They used to be super reliable, fast and easy for transferring money. I used it regularly and was always really happy with the service. Now the exact same transaction that used to take seconds, and was easily tracked, now still says it will take seconds or minutes, but actually takes days, and no one in customer service can give you any information on where your money is in the process. The messages you receive on either email or via the call center are vague or misleading. This company used to be an excellent disruptor in the money exchange industry- now seems to be the same as the rest.

The transfer was marked completed on 6th June 2018. On 8th June, TransferWise request for additional document as they informed me the receiver government bank want these details. Additional details submitted to TransferWise on 11 June 2018. After that day I sent 3 emails and 3 calls to customer care. Customer care said we don't have any update, we can contact payment team and give you the update but till date no update.

Hello. Please does anyone know how long it take for a TransferWise transaction from AUD to ZAR takes for an AUD payout using a debit card. My relative sent me payment using the TransferWise, and it was advised in my message that my friend sent me fund and will arrive in my account shortly. Estimated date of arrival is 11th June 2018. Transfer was initiated on the 9th but it hasn't arrived yet. The status of the transfer is labelled completed, but money hasn't arrived in my account. TransferWise team please kindly advise what is the hold up. Thank you.

I have used this service before most of the time without issue. Lately they do not provide the same efficacy. One transfer can go quickly and another may take days. When you call you cannot get anyone who can give you an answer as to why. What you get is no logical reason and a bad attitude. DO NOT USE THIS SERVICE IF YOU NEED THE FUNDS TO ARRIVE QUICKLY.

I had good experience with TransferWise in the past, but as of lately they have introduced additional questions like the origin of funds WHILE the transaction is in process. This caused their system crash more than one time and resulted in duplicate transactions. Also, their emails come a day or so AFTER you make a transaction so, unless you see the website say "your transaction has initiated" (and in my case the site crashed and nothing appeared) there is no way to know that the money is sent.

These people are full of ego. Your transfer information will go to wrong email addresses, compromising your privacy. When complaining about it, they will use their powers to stop/block your account just to feed their own ego. The customer service operators will provide you with wrong, misleading and deceptive information in terms of your account details, such as address verifications, ID verifications etc etc. The managers will disconnect the call on your face.

I am NOT a client of TransferWise. However to cut a long story short - We as a business received proof of payment from TransferWise that funds were meant to arrive on the 26th April. I found out the sender missed a digit in the account number!! Now TransferWise is saying "If an incorrect account number was used then the money is going to bounce back to TransferWise. When this happens or if it already has, then the sender can update the details and we'll be able to process the transfer." The sender refuses to reply to our emails requesting the above!

I'm trying to transfer money to hold a bed and breakfast in the Netherlands. This process has been a complete nightmare, taken an incredible amount of time, and I wouldn't recommend their service to anyone! First, they didn't get the money there on time. I started the transfer on the 7th, they guaranteed delivery on the 9th, and on the 10th they were still asking security questions. Second, the security questions they asked were frightening! They wanted me to verify my dad's occupation. Then they wanted to know all my sources of wealth including inheritance and investments.

I had struggled so much with Azimo, Western Union and OFX, been disappointed so much then nearly lost my hope for money transfer technology until I read about TransferWise and decided to give a last try. The Apps is very easy to use, reasonable cost and speedy. I recommend TransferWise!

They canceled my transfer without explaining why. Not a good customer service, I had to wait for 3 days to get a reply from that company. Later I got a respond: "Thank you for reaching out regarding your account deactivation. We are more than happy to consider reactivating your account however we first have to make sure your account is secure and your identity on TransferWise has been confirmed. You can confirm your identity by replying to this email with following: Photo or a good, colored scan of your photo ID. Photograph of yourself (selfie) while holding your photo ID up, close to your face. General guidelines about what we want to see on your photo ID and what type of ID’s are considered secure enough for confirming your identity, can be found here and instructions how to take the selfie photo and what needs to be visible on it can be found here.

I'm extremely disappointed with the customer service given to me on the past 2 weeks. I have been a faithful user of the system and indicated it to a lot of people and now I'm have the feeling of being left with no solution for my problems. I'm overseas and send money using the app last Friday and paid the boleto on the same day. Monday - I call customer service asking about the transaction and the person told me that it would be transferred as soon as they the money was received. By this time I asked if they need any document because I have urgency and need the money as soon as possible.

Just great! I use it every month to pay my rent in Brazil with no issues. The money comes quickly fast and they do it at a fair price. It is so easy and customer service has been great when I have had a problem! Highly recommend!!! Especially if you are doing individual payments on a regular basis from US accounts to another country.

We use TransferWise every month to send money to our family in India. The mobile application as well as the online portal are very user-friendly. Especially love features, such as, saved recipients, daily exchange rate alerts, secure connections to bank accounts from within the app, guaranteed exchange rates and so much more! The exchange rates are always accurate and the fees seems minimal when compared to the ease and user experience. Also, they sometimes offer free transfers on special events. Thank you.