Wise

Now today the transfer is on hold and they wanted me to take a picture of my driver's license front and back and also a selfie. I did all that and it was still on hold. I called their number and the guy I spoke with on the phone said they needed additional verification of me taking a selfie holding up my driver's license. I asked him what they are going to ask for next, a picture of my dog. Some state attorney general should investigate these fraudsters and put them out of business. A complete scam. I asked the idiot didn't he feel ashamed working for a company like that and he hung up on me. Avoid at all costs!

Customer service on the phone is useless, they just agree with you and confirm that everything looks good, but they have no power to do anything. The employees in the back are unreachable. And then they suddenly decided to cancel the transfer without any explanation, our 50K€ that they are holding for a whole week isn't going anywhere. No one is able to explain why. So today I cut my Wise card and I swear to never use Wise again.

- If you pay for a hotel accommodation to a major Spanish or French hotel chain it is against the Cuba rule as well they have a lot of hotels in Cuba.

My account has been blocked for checks for months, after a lot of documents the account has been deactivated. Eventually, after another three months the remaining balance was finally refunded. Well, a bit cheaper transfer and a bit better exchange rate doesn't worth all the trouble Wise will cause you.

Nov. 28/2022: Vanessa wrote me saying my visa didn't work because only was for 6 months (AFTER it was already accepted). After it, she wrote back saying it was a confusion from her part. Nov. 28/2022: I wrote again because even after my doc was accepted the account was still saying it was on verification process. Nov. 28/2022: Vanessa wrote back again saying the un-suspend status takes time to remove. Nov. 29/2022: I write an email to support asking for how long will they take them to reopen my account.

Nov. 30/2022: I write an email: "I'm still waiting for you to reopen my wise account and I still don't know how long this process could take". I also write a 2nd email asking for a phone number to call since the app didn't allowed me to contact from the message chat and since from email I have anyone who is that day working on support (instead of having a follow up only by one person who ensures the process has a happy ending).

Dec. 1/2022: Julie writes apologizing for the problem I'm having and contacts to "the relevant team" (AGAIN) and provides me with a phone to call. Dec. 6/2022: I thought "the relevant team" would do something this time, but it seems that's not the case, so I contacted again, this time by phone. Guess what? They have a 20 minute waiting before someone picks up the phone, long story short, same answer: I'll contact "the relevant team and will get back to you".

Dec. 9/2022: I called by phone again same story repeated. Dec. 16/2022: I called by phone again same story repeated. This time I wrote down the number of the person I spoke to (Marissa), so I can write this lovely review. She told me there's nothing I can do anymore, since I've provided all necessary documentation. I said to her that my patience is long time ago cero, but that I'd trust her for one last time.

Dec. 29/2022: I open my wise app and realized they closed my account without previous notice after more than a month writing and calling support and a document already accepted. I called but it said they weren't working and then I wrote to support again by email and still no reply until today January 5, 2023. I think I don't need to provide any more evidence to show you that this is not a trusty platform, please avoid it: IT'S UNWISE TO USE WISE.

So, I would like to say that there might be some way to stop this kind of unprofessional companies to hold their personal money. If they have to review the person's authentication, then they could do that by reverting customers amount within 2-10 working days and afterwards they can follow their standard protocols for the verification of person. And still they find auspicious than they can deactivate their account permanently. But never hold someone's hard-earned blood money for more than 10 working days. Hoping this could save someone's money. Be aware of this Wise company.

After sending an appeal we received an automatic answer that the account is closed and amount will be refunded within 2-5 business days. No explanation of the reason. It has been 3 weeks now, still no refund, no clear answer from their customer support. We requested bank statements and saw that they "emptied" our bank account and send our corporate funds to unknown to us account with the statement "manual adjustment by Wise". We can see, that they keep saying to most their victims they have internal reasons and investigations that lead to account closure that they cannot disclose. However, Wise did not ask any single financial documents from us to make any reasonable investigation.

We have already filled a case against Wise with our lawyer and preparing the letter to Financial Ombudsman and Ministry of Economics for withdrawal their bank license. We have also submitted our supportive article about Wise to Harvard Business Review and Forbes Magazine. Both are pending right now, however it was supported by several professors from well known universities and there is a good chance that one of the articles will be published making this the beginning of the end of the Wise Scam Era. We do not wonder now why they have changed their name from Transferwise to Wise. The first and we hope the last Scam Bank ever!

Those, that are victims of Wise Bank, just drop us a line to **, we will send you a link to sign a digital letter that was prepared by our lawyer for a Ombudsman. Let's unite and stop this illegal Transferwise business, before they scammed other people and businesses. It is an absolute shame how governments issue bank licenses to scammers.