Ria Financial Services Reviews

I went into a Superior grocery store location to pay some money on my electricity bill, because I had a disconnection notice that my power would be turned off today if they didn't receive my payment. When I went to pay the woman working was rude and shouldn't be doing customer service. She took my money but neglected to tell me that my payment was "next day service". It's on my receipt but she could have let me know beforehand. I had to call the electric company and try to explain things to them and make sure my power didn't get shut off. Maybe if she would have said something before she took my money I might have had a chance to choose a different option. But I wasn't given the opportunity. So I had to go through all this drama.

After getting my money waited 3 days back and forth sending that I need to upload more information about the transfer. Finally cancelled my transfer and holding my money for days. Don’t use this company again.

1 star – Unreliable service and lack of empathy. Very poor experience with Ria Money Transfer. A transfer from the USA to Romania, which was needed for a sick person’s medication, was blocked without any clear reason. The situation was urgent, yet the company did not treat it as such. Even after the sender contacted customer support, the transfer was not released. The responses were slow, vague, and completely unhelpful. It is unacceptable for a financial service to handle critical situations like this. Total lack of professionalism and empathy. I do not recommend this service at all, especially for urgent transfers.

Extremely poor experience with Ria customer service. I was trying to translate for my brother who doesn’t speak English, but the agent refused to help, kept insisting he had to call himself, and ended up yelling and hanging up on me. Completely unprofessional and frustrating.

Poor customer service, lack of clarity on how long they take to clear a transaction.

I haven’t been treated like this people. They told me money was ready to pick up. My sister went 4 times and nothing. They lie to people to look good on phone but no one really help. They have lack of comunication. They don’t care if you miss days. I don’t understand why member of Ria tell me that the money is ready when they need information from you is just ridiculous. Neither me or my family will use this company again. Don’t make people lose time, we all have things to do. You guys can be better, treat better your customers

I am still waiting after one month for a refund. I did a transfer of $156 to Ghana. The pick up was attempted at Fidelity bank. They refused to pay out because of the person's name. Ria has been sending me emails that don't make sense and I still haven't got the refund. I am appealing to Ria to return my money!

RIA will not release my money. They keep telling me the receiver is Fraud. I have been sending to this supplier for 10 years. I offered to send them transactions from the past and was told too bad the recipient is fraud. They are messing up my business.

This company is the absolute worst. My fiance tried sending me a large sum of money via Kroger to Kroger and I went to pick it up and they won’t allow me to receive the money. They sent a generic error message saying sender needed to call. When she called, they said that she needed to have me send them pictures of my social security card and driver license and Birth Certificate, via email, but she had to be the one to send MY information. This company is a pure 1000 percent scam and I’m telling Kroger corporate they need to drop this company immediately. Never in my life have I had this happen. She’s been on hold for over an hour with them and anytime she speaks to these foreigners, they say their name is “Brandon” or “Chad” but just pass her off to another department where she sits on hold for 30 to 40 mins without telling her what she needs to do. AVOID AT ALL COST.

Bad service- money not received by recipient after 7 days from transfer submit. The money is already debited from the payee account. When contacted customer service they say they can not guarantee delivery of the fund to receiving account so I decided to cancel the order and they say it will take 10 days to put the money back to the paid account.

Don't waste your money sending money to a bank with RIA. Go with Western Union and you'll receive it instantly. With RIA it'll take 24-48 hrs. To get your money. There's a reason that family sends money to their family or friends. It's because they need it right away. I've been stranded because I have to wait for them to send me money to my bank because I'm not around any Walmart or their agents to pickup cash. It's been cold here in SC the temperature been in the 20s at night.

So bad service, Every time I have to provide the Bank statement and Payslip and waiting compliance call for 2-3 hour, I will never do business with this company again and I will never recommend for anyone, believe me. Select a good company and pay more instated of this type of services.

Updated 12/03/2024: Money got credited back to my account.

This company is a scam. Somehow they got my debit card info. And stole $373 dollars from my account. I had never even heard of them. You people should be ashamed of yourselves. Why don't you go earn money the honest way like most. I tried to call them as my bank requested and neither of the phone numbers were valid numbers. Rot in hell you scammers.

They promised not to charge any fees for being a first time user but I was charged 11 dls anyways. Also, I got charged a second fee 11 dls, I called to find out why and I was told because it was a cash transfer. I called before I decided to try and used their services and they never mention about the cash transfer fee. I was robbed not only one but twice. They decided to give me a coupon for a second transfer for but refused to issue a credit back to my master card. I decided I would not take another chance. I've spoken with 8 people and they always give you an excuse (lie). I requested to close and remove my info from their computers and they also refuse. I would not trust this company. I read a few bad reviews on the internet also and do not look any good. Be aware and I would not trust this company ever.

Stay away, I sent 500$ and the money never arrived in the bank account that I sent them, I double check everything with their customer service, I double check everything with the store I sent the money and nothing. SO STAY AWAY IF YOU DON'T WANT TO WASTE YOUR MONEY.

I can’t trust this app anymore, not suggestive, I encountered significant issues with this app during an emergency transaction. The representatives were unhelpful and rude, pushing me into trouble. I canceled my transaction and requested a refund, with one representative falsely assuring me I'd receive it within 24 hours. It’s been many days, and I still haven’t heard back.

Worst customer service I ever experienced in my life. My transaction was held for no reason. They sometimes want the sender and other times the receiver to call them. We both sides called them 4-5 times from each side but still did not get money released for pickup despite answering their all questions for verification. Instead they kept playing with us holding phone for more than 20 mins. Finally, we were compelled to disconnect phone call and imitated for refund. 1 star is more than what they actually deserved to get for their services.

I often send money to family members and friends in Mexico where I lived for a while and the Philippines where my wife and son and daughter live. In the past 30 years I have sent hundreds of transfers, I have most often used either of the top two service providers but decided to download the RIA app to my phone and use it for my next transfer. A family member in the Philippines was having heart arrhythmia problems and needed immediate help to purchase her medication. I used the app and send a small amount, just under $20. And they took the money from my bank account and the recipient did not receive it in a timely manner so I called Ria and was told that the transaction was under review and that I would get an email. I got the email and shortly after got another email stating that the transfer was cancelled for suspicious activity.

It’s like scam company. Please be careful before use @Ria money transfer. I make a transfer to my daughter in Haiti to her bank account. Ria cancel the transfer and keep my money. And never send it back to my account. I have to fight with them.

This company is Incompetent. You will never receive your money. They will never inform you why. They will have you on the phone hours with incompetence. Walmart you are their agent. That makes you just as responsible. You take the money. Thievery...

I tried to transfer some money and they cancelled it immediately without warning. They even locked my account for suspicious activities. After calling them they said they will now open my account but have to wait 5 business days to get my money back. Customer support is pretty much useless.

I live in the US since 2012. I have been an RIA customer for almost 10 years. I usually use RIA to send money to my children outside US. Everything went well but, last week, I couldn't access my account. I called customer service to find out what's going on. He tells me that the message he sees is that my account is locked forever. Surprised I ask for what reason? He tells me he doesn't know but the message he sees says my account is blocked forever. Really I'm frustrated and angry because I think this is not how RIA should treat me after being loyal to them for all these years, they lock my account without give the reason.

The worst experience in my life. The money transferred was so tough to locate where to pick it up that I did about 10 locations before to understand that at Walmart is the best result to receive the money transfer. The other locations that were indicated as pick up and transfer didn’t have any pick up availability and therefore when you go to those small Ria point of service like a mechanic guy who has a distressed desk, a candy guy, a chinese fast food, etc, they all have no money to give you for the transfer you suppose to receive with the code you got from the sender.

The website advertised no fees for the first transaction. However they wouldn't let my transaction go through, denied with no recourse, and I wound up having to pay $8 at a location to send money as a gift to my French teacher in Cameroon. Despite this successful transaction under my same account, they then locked me out of online access and refused to unlock it when I called to ask. I am an American citizen living in the United States and more than capable of providing identification. It was never requested except by the store clerk. I can't see into their system, but the huge red flag appears to be that my billing address differs from my physical address. Never have I ever had a problem like this before.

I made 2 transfers. They blocked my account. When I called they hang up on me. I tried to call a second time, they just told me that I’ll no longer be able to use their service. Would never recommend to anybody. Very, very poor customer service. They put me on hold for 20 minutes and was not able to help. Trash company.

I logged in into my account after long absence and I was asked to provide SSN and Driver's License. I understand KYC requirements and uploaded all required documents. After about 1 mins I got email that my account is OK. At this point I started new transfer ($10 only, do be sure that the transfer can go through and other party can get money. It was a transfer to debit card abroad). Immediately after I submitted the transfer I got a pop up windows saying that my account is permanently banned (no appeals) and I can't use RIA Money Transfer services.

My transfer was cancelled, then I was asked for more information. After 3 tries and multiple phone calls to get it right I sent PDF files of my bank account and Utility for address verification. As if the Driver license was not sufficient enough showing a legitimate address. So RIA kept asking for more I don't know what else?, (shoe size and where I bought the shoes and how much I paid for them), still no resolution. I regret that I got sucked in to provide all the sensitive information to RIA and the $100 transfer that did not happen. Consumer Affairs has an 86% of ONE STAR for RIA, must be a reason. I am now convinced that the sole reason for RIA to exist is DATA MINING, because they certainly don't do transfers.

I have used Ria for few years. Bank to bank transfer is the smoothest for us but Ria holds the money for 4 days before completing the transaction. Ria apparently uses our money for ulterior motive, illegally making a profit. This happened to more three times consecutively for the same account. When inquired, chat agent sing the same song, randomly selected for security review. They said me to use a credit or debit card or wait 4 days. It means it is not random. So, this has become a scam now. Stay away from Ria.

ABSOLUTELY THE WORST MONEY TRANSFER SERVICE that I have ever used. We have used Ria dozens of times over the years and then today I go to pick up my money and it's not there so I check the tracking online and for hours it just said "under review" so then I call one of the dozens of 1800 numbers for Ria not even knowing if it's the legitimate number and not a scammer and they tell me they need more info from the sender (my mom who is blind) so I make a 3 way call to them to get this situated and they tell me it cannot be a 3 way call and that the sender has to call them from the phone number they have on file.

I sent money to scammer 5 years ago. 500 Money gram. 1500 Ria which I was unaware two separate transfers. I want my 1500 back. Ria didn't refund yet. Money gram refunded 500 now. I want my 1500 from ria now. Been long time waiting.

They blocked my account I'm using for year without explanation. I wished a better service trying to reach (emails a lot, even I send a letter) them but it was impossible. There is a better and cheap option like Remitly.

After registering with Ria, my account was locked. After waiting on hold, I was issued a ticket number, and advised to call back in a half hour. When I called back, I was told to wait 3-4 hours. Called again and escalated this. Finally, I was transferred to the ID Verification department. After uploading my documents, with my mailing address, I tried to place an order. Despite an email confirming the account was enabled, the account was locked, when I tried to enter the portal. The payment again was rejected. Another call to customer support advised that it was because the mailing address didn’t match that on the Ria profile. Trying to update it was no use, as the portal did not accept PO Boxes. The representative told me to use my physical address….but this won’t work because the bank lists my PO Box as the mailing address. We just went in circles. Any chance I get, I am going to leave bad reviews for Ria. This is a company that is in the marketplace for one reason: to be TOLERATED. SHAME ON YOU all!!!

I sent some money for my family overseas via a Ria agent name ** Fashon & Jewelers Inc. at 2082 Starling Ave., Bronx, NY 10462. The agent took money and never sent it to my destination. After one week when I asked him for the reasons of not receiving money. He was unable to give me any right answer. Now he is consuming my time saying the money is on the way. I am still waiting to get the money back.

Not a reliable company, poor customer service. They operate in a completely arbitrary manner. They banned me from their platform after one successful transfer because the second one I tried to make was suspected "fraudulent" with no meaningful reason given. They will not work with you to resolve the issue. They told me there were too many fraudulent transfers happening in the area. I wanted to send money to (Austria) so they ban me permanently? What's with that? Find an alternative to this company, you will be saving yourself a lot of aggravation.