Ria Financial Services

I sent $300 USD to my family overseas who really needed the money. After they picked up the funds in the local currency, the amount they received was $60 USD less than they should have received. They FRAUDULENTLY claimed that the shortfall was due to a currency conversion. These THIEVES are saying that 20% of my transfer was lost due to a currency conversion! They are LIARS and it's obvious that someone has EMBEZZLED these funds. DO NOT USE THESE CRIMINALS!!!

I went to Walmart to pick 100 dollars. The cashier say I Couldn't receive the money and call the 855#. I called and 4 representative said my account was not blocked. The sender was on the phone with me. They verify he sent the money. A rep talked to the cashier two time to tell them what to do but in the end they told the sender to pick up their money. And told me they Couldn't tell me why I Couldn't receive the money. I called to say it fraud or just what. This company can't be real if you want to report fraud to the compliance department but there is not no to report it to.

I am so angry, I am a disabled armed force veteran so I take duty and honesty very serious. I receive support money from my ex-husband every month via transfer for years so clearly if they look at records they could easily call and inquire any suspicion. To be placed on a consumer fraud list for no apparent reason and be told "well ma'am it's happening to a lot of our customers right now due to consumer fraud alert and we don't know when it will be rectified" is absolutely ridiculous! No guidelines for this, even the first representative was baffled. It's just absolute discrimination and it's not right. What can I do to make sure this doesn't happen to anyone else again?

RIA mobile app kept crashing with message 'transaction unsuccessful' and whereas the transactions were successful multiple times. When I called customer service to revoke the transaction they said it couldn't be done. I ended up having multiple transactions charged at my bank due to which I had account overdrafts. Very very Very disappointed in services.

On December 3rd they charged me 3 times, my account got overdraft, then they cancel the transfer, and return 2 of 3 charges, the original one has not been returned, it is nor more than 3 weeks, I called RIA 5 times, each time they told me something else and told me to wait, I sent them bank statements showing them what error they made, each time have to explain the story from beginning, I do not know what to do, It is like begging them to give my money back. I spent a lot of time to call them. I need to pay my bills, late fees will be added if i don't. I am trying the learn a way to sue them.

I attempted to use Ria Money transfer to send an online wire transfer to pick up in store to myself. I broke my debit card and can't get a new one or go directly to the bank as I work out of town and my bank is a small military bank in Oklahoma. I am sending money to myself so I can get back home to Texas yet somehow this is a security risk. I can't imagine how, but sure. I spoke with Ana and Jonathan in the Verification Department. They were both incredibly rude. Ana informed me that my account would be locked forever, and I can never use their service for "security reasons". I ask her how to close the account then as I don't want my information, especially my card information, kept on file with them. She informs me that I can't do any such thing.

They also blocked me from receiving money from anybody. I called numerous times as well as my senders as to why I could not receive money, time and time they said for security purposes. They could not give any of us a reason. So as of this day December 16, 2019 I still can not receive money. They left me and my grandchildren broke and out of gas at Walmart.

Ria just debited the amount thrice (2800$) from my checking account for a single transaction (2800$) which made my checking over-drafted and it caused huge impact in credit score and penalty fee. Not recommended while transferring through Ria.

Ria just debited the amount thrice (9000$) from my checking account for a single transaction (3000$) which made my both checking and savings accounts over-drafted and could cause huge impact in credit score and penalty fee. They made us feel like a beggar for money to settle down the account.

This company advertises about their online service and telephone app, with competitive prices and broad world coverage. Once you go online, open an account and go through the entire process to send a transfer, once you enter, it closes your account request you call a telephone number, where they tell you that the country you are sending to they have experienced problems, for you to go to their store, where they can do the transfer for a much higher fee. If they know this when you are entering the transfer information, why not give you the warning before you complete the entire process. This is called bait and switch and it is fraud.