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Wanted to send my daughter money for a rental deposit but Venmo REFUSED to send me a verification code to either my phone or email address plus there is NO CUSTOMER SERVICE to ask for assistance. My advice to others? Find another way to send money. THIS PLACE STINKS!
Awful customer service obviously not understanding my complaint, I was locked out of my account because they put in the wrong number that was not mine, never was and they would not correct their error unless I sent them pictures of my license. Sorry won’t do that to correct YOUR error. Done with Venmo, won’t use them, promote them and encourage others to do the same.
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No comments on the Venmo tool. The comments is based on the support team. If you are not involved in any suspicious hacker activities, good for you and hope you know when you need some support, the team is super bad. The unprofessional team will keep repeating the same thing you ask and not giving you any solutions, not even actions. In a simple words, they probably have a guideline of how to answer questions which would be similar to the FAQ page, and they will just repeat them. Even HANG UP the call?? Why not train some professional and useful customer service agents? Why not give some authority for the Senior Agents so they can help resolve the issue during the call? *No support, no clarification, no professional agents.*
I recently had trouble adding a new debit card to my account. The automated tool did not recognize my Zip Code. Of course, I doublechecked that I had it correct and tried twice more. Same error. The help function on the site was a series of common problems, none of which related to my problem. I attempted to use the "Contact Us" function. After filling out a form and describing the problem, I received an email with links to three of the "common problems" that I had already seen as not helpful. I was forced to read each of the useless sections and click "Not related..." on each of them. Only then was I able to attempt to contact an actual human. No response yet. Useless.
Horrible everything even customer service. I’ve been waiting on my money since Monday. Here it is Wednesday they froze my account and they disabled my account. Nobody ever contacted me. I tried customer support and they're worthless. Until now still waiting for a response and a reason of why they did this to me. So I don’t care. They can disable my account. My money is what’s important. Never again will I use Venmo again. Big mistake to trust them. Beware people and no warning, no email, can’t talk to nobody. Cash app is way better to send and receive money fast. Zelle, Cashapp are the best without fail. I don’t know who Venmo think they are to hold my money like that. They are causing me so much stress. SMH
Why I gave Venmo a Zero when asked if I would recommend Venmo to others: In general, customer service sucks at non-bank/money transfer institutions like Venmo. Here's my own past experience, and this latest experience w/ Venmo is further proof that your laissez-faire, nonchalant CSR sucks. My brother was sending me money for my rent deposit. I need it by tomorrow. He initiated the transfer two days ago. He was told to wait for his bank to return his funds because I cannot claim it. I cannot change my phone number to match the phone number that he used as part of the ID verification process. This, in spite of the fact that he used my Venmo username. Why am I unable to change my phone number? Because Venmo requires a cell ph#, not just any number that accepts text msg. Where, in your documentation, do you make it clear to your customer that you require a cell ph#?
As a result of this screw-up, I have generated the following narratives. I hope you can learn from them. Until then, I will continue to mistrust non-bank and money transfer orgs, not because their tech sucks, but, because of their need to keep costs low, their CSR sucks big time. Tech is not 100% foolproof, and orgs like you should provide an easier way to resolve that 0.0001% of transactions that get messed up because of human error. The answer is easy: make another human available to fix the problem. Stop relying on FAQ's and, heaven forbid, AI, to solve these problems. In the end, a trained human operator is much better at solving these kinds of problems that are outliers.
I would really appreciate a response (not a form letter) to my comment. I have taken this time to give you a more in-depth critique of your company. I hope someone can take a few minutes of their time to tell me what you are doing to address my complaint. Note: One month later (April 26, 2023), I have yet to receive any kind of response, even a form letter, from Venmo.
I purchased an online subscription that was never processed by the merchant. Venmo took the money out my account and is waiting 7 days to resolve my dispute. Companies like this are the worse. Take your money in two seconds but you have to wait days to get it back a whole 7 days!
When I try to talk to someone about locked account customer service says they can not help. I asked to have my account deleted. Customer service says they can’t delete a lock account. Another corporate company that does not care about its customers or lack of customer service
Venmo is an unsecure app and once you’ve been hacked it will take forever to get your money back. Their customer service sucks. I have been without $650 for over a week now because Venmo is making me jump through hoops to get my money back. Pathetic company.
I fell victim to a phishing scam, realizing almost immediately, what happened. After failing to find a way to quickly reach support (2 hr wait on phone, bots in Chat, 24-48 hr email response.) I filed a dispute ticket on the transaction. Since my account was linked to my bank, I put a stop on the transaction within minutes. Venmo funded the $750 to the Phishing scammer, then was refused payment by my bank. Venmo refused my dispute, twice, and is demanding payment from me, and froze my Venmo account. If Venmo implemented a 1 hour delay to check bank availability of funds, or a button allow senders to cancel within a few minutes, most of these scams could be stopped. Venmo seems only interested in moving money with little interest in customer service.
Venmo author review by ConsumerAffairs Research Team
Venmo, owned by PayPal, was founded in 2009 and is headquartered in New York. The service lets individuals easily pay one another for their part of a restaurant check, group-purchased gift, utility bill and more. It is popular among younger customers and college students.
Facebook: New users have the option of signing up for a Venmo account with their Facebook login credentials, which makes signing
App: Venmo’s app, available for iOS and Android devices, allows customers to send and receive money easily using their mobile device.
Fees: Users who send money from their Venmo account, a linked bank account, a debit card or a prepaid gift card do not pay any transfer fee. Those who use a credit card must pay a three percent fee. There is no charge for paying for purchases in other mobile apps using a Venmo account. Receiving money is also free.
Payment options: Venmo users can pay for several other services and products in third-party apps, like Gametime and Parking Panda.
Request feature: When friends agree to pay a customer using Venmo, the customer can send a reminder with the click of a request button in the app. This feature removes the awkwardness from reminding others they owe the user money.
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