Venmo Reviews

Poor customer service and no regard for users who are scammed.

I was a victim of a scam. When reporting this I was told that they couldn't help me because I initiated it. Even though it was a scam and I had the emails and fb messages they are protecting the villain. Their response was "because it is an actual live account" well so is mine. DON'T TRUST THIS COMPANY to have your back. They support fraud.

Worst customer service ever! I was charged twice and they wouldn't give a refund. I showed them proof and they just kept saying can't give me a refund. Such bullshit! This is the second time I've had to talk with them. All foreigners too

Transferred $210 to my checking account... They withdrew it from my checking. Customer service Sucks!!!

My Venmo was suspended for 6 months and I had tried reaching out to fix it multiple times with multiple customer service employees and it never got anywhere. However today I talked to someone named Arjean and they got it fixed within five minutes. Arjean if you're reading this you deserve a raise and these five stars! Besides that everyone else that works there and the app in general is a one star.

They stole a friend of mine's money and told him that they don’t have it, they sent it back to my bank. When my bank got on the phone with them and said that they can send proof that the money did not come back to me. The lady did not provide an email and got silent. Venmo is the absolute worst banking service that I have ever come across, and when this issue is resolved, I will be closing my account and never returning!

Venmo has a really terrible customer service. I was their user for credit card until recently that I got charged late fees and interest charges randomly because their app didn’t work. There was no way to easily resolve this until I made a payment over the phone and it worked. Well not really. 20 days later I found out that payment had failed and I got random charges. I called customer service but no one helped. So I cancelled my credit card

Two Recent transactions were not covered under the "Customer Protection" plan because, one was reported 1 day late and the other was done as a "Friend or Family" denounced to me, I followed what the contractor asked me to do so he would not get charged by Venmo, And now I know, so I could not dispute the charge because he did not plan to complete the work.

I have been a loyal Venmo and PayPal customer for years, but this has been one of the most frustrating customer service experiences I've ever had. Venmo has been holding over $500 of my money for five business days. I was originally told the transfer would take 3–4 business days. On the fourth business day (Aug 6th), the Venmo app showed my transfer as pending and stated that my funds would be available on August 6. At the same time, my bank account showed the transaction as processed, and the Venmo website also indicated it had been processed. Despite all of that, my money was still unavailable in my Venmo account. I called customer service on August 6 and was assured & guaranteed that my funds would be available by the end of the day. That promise was not kept.

I transferred funds on Monday, funds were supposed to be deposited on the 6, and it’s now the 7th. It supposed to be 3 business days and it’s now been 5 and they have no response except to say it will be available most likely tonight, maybe.

My VISA credit card has been getting VENMO withdraw transactions from yesterday (4 august) and again today. I never had a Venmo or PayPal account ever. I have cancelled my card and placed and complaint from my credit union. This company needs to be stopped from this type of theft. I would like to know if there is a law suit presently against this company especially when there is no know transaction that I did to warrant this attack! My son, who is with a different bank has had the same thing happen. I would like to know if other people have had the same thing happen. we never use these pay systems. HELP.

0/10. Need to be shut down IMMEDIATELY!!! 0 customer service experience. Nothing is a timely manner and everything is inconvenient!!!!!

Terrible dishonest company with helpless employees that are not trained.

Venmo has wrongfully deactivated my account and is withholding $2,400.00 of my personal property under a vague automated claim of a "user agreement violation." This restriction happened the exact same day I received my physical Venmo debit card in the mail, which proves their automated security algorithm flagged my account in error due to a standard "rapid cycling" bot mistake.

If I could rate this lower I would. I have used Venmo for years with never an issue up until 1 month ago when I went to pay our tutor $25. The same amount I've paid to them for years no issues. All the sudden I can't send money says to use a balance or another account. Tried the balance, doesn't work. Tried another form of payment, doesn't work. Tried again a week later, days later, going on one month, still can't pay anyone. My bank though has no issues sending money and receiving money from the Hardrock Bet app. Not a one. Call customer service to be told, "Your bank is fine. There are no issues."

I completed a job for someone out of town and they sent me over $3,000 and Venmo only let me get out $1,100 and now there's over $1,800 my account and they locked it and they're not letting me access it so yet now I will never use them again as soon as I get my money out and I am consulting an attorney on this situation.

Stay as far away from Venmo as you can, they allow additional charges to your account that you did not authorize and when you try to dispute them they deny you with no understandable reason. A $30 charge turns into a $55.00 charge two or three days later with no explanation. This has happened to me on multiple occasions.

Do not like one bit. Opened an account tried to pay someone, still trying. This app stinks.

Venmo do better!!! We opened a teen account for my daughter’s birthday yesterday. When people tried to send her money for her birthday, they flagged it as suspicious activity. They suspended not only her account but mine. I do not have access to ANY of my money right now as I moved my money into my Venmo account for an upcoming hockey trip.

Long story short, I sent $600 to a friend and Venmo initiated a refund when they couldn't withdraw the money. I then spent 3 weeks going back and forth with my bank and Venmo because Venmo claimed the refund was successfully completed and my bank has no record of the refund. I sent Venmo my entire bank statement for that period of time to show it never came through. I sent them messages from my bank doing they have no record or trace of that refund.

We're sad going through this. Unfortunately we're suing Venmo/PayPal for the amount of $100k. We're preparing lawyers and the whole team. Probably I'm not the first one going through this.

Venmo is a steaming pile of dookie... the worst cash service out there by a long shot... absolute trash. PayPal is just the same. BOYCOTT THIS WORTHLESS COMPANY.

I am so tired of this sorry excuse of a business. Not one time in a decade has a transaction ever just went thru without it causing extreme anger, several days and having to argue with the most pointless and completely useless bots and staff. How are they still allowed to be in business? Why the hell hasn't anyone intervened and shut this absolute scam of a service down yet?? I have had 200 in my Venmo account for sometime. I cannot do anything with. It will not let me transfer the money out to myself or to anyone else. I cannot add a card or remove a card. There is not one function or this scam of a service that actually works and I'm about to lose my goddamn mind over it because I'm so sick to death of dealing with it and getting nowhere.

June 11, 2026. $70 for a party that never happened. Venmo is part of PayPal. I hired someone to do a paint party for a blind person and I paid them seventy dollars through venmo. She decided not to do it and said my money was nonrefundable. When I was in the middle of doing the dispute with one of the agents online, I got a email saying it was denied. The reason was I hadn't sent anything yet. The agent said I haven't even submitted anything yet so he appealed it. So I ended up losing seventy dollars, and every time it's time I try to appeal it, they tell me I can't. It was definitely a scam and fraud. She never said it was nonrefundable when I paid her. And she suddenly states that if I don't have twenty people, I have to pay for the people who don't show up, which she had never said.

Venmo is keeping your money as long as possible. I recently tried to pay a business and Venmo is pending the payment. How long? Who knows! So, my money is gone and the business I tried to pay is out too. Venmo needs to be investigated. They can take my 16 cents. FCC, where are you?

On June 20, 2026, a customer sent me $3,000 through Venmo. After deducting their service fee, Venmo showed that I would receive $2,968.51, with an estimated deposit date of June 24 (after three business days). On June 24, I opened the Venmo app to check the transfer. Instead of receiving my money, the app simply changed the estimated date to another three business days later. I decided to be patient and waited. Today is June 29—six business days have now passed. I checked my account again, and once again Venmo has pushed the transfer back by another three business days, now estimating July 1. Including the weekend, that means I will have waited a total of nine days for a simple bank transfer.

I spent 30 minutes on the phone with a customer rep. I can't send money to anyone because the security system has decided I can't. There's nothing they can do they said my account could be indefinitely locked or not. They don't know when or if it will be unlocked. There's no reason as to why it was locked or why it won't send money. They said I'm in good standing, I have no issues but again can't send any money. They say the system decided I can't send money and there's nothing they can do about it. He tells me I should attach a different card to the Venmo account and if I attach a credit card that I'm probably going to get charged a service fee from the credit card as a cash advance. What kind of ** sense does that make?! Venmo's customer service is absolutely useless.

Venmo claims to have refunded $500 to my debit card after I cancelled a purchase between a private seller and myself. This was on April 21, 2026. As of today, Venmo has rejected 5 of my disputes, claiming that in fact my funds were restored to my debit card. I have visited my credit union manager 5 times about this. Each time, she has confirmed that the $500 refund has NEVER showed up on my bank statement. Now I am dealing with Card Member Services, who claim that it takes up to 90 days to remove a dispute. Why? This is a very simple transaction. When this is resolved I am cancelling my Venmo account. Their "customer service" sucks, and they are dishonest.

Stay far away from Venmo. Worst of the worst. They don't help in any way Chime or GO2bank.

Do not do the Venmo business. They’re holding over $700 of our money, because we’re a “new account” and haven’t done successful transaction yet, but that’s because they’re holding the money! Terrible customer service. As soon as our money is released we are cancelling this business account.

No stars at all. I’ve been back and forth with Venmo for two weeks now over a $1000 was taken outta my account. There was a transaction made that I did not make and you guys will not give me my money back. This is just ridiculous. When I’ve told you people over and over I’m NOT THE ONE THAT MADE THIS TRANSACTION. And you guys just CAN'T SEEM TO HELP ME. KEEP TELLING ME YOU KEEP opening my case, but it keeps getting closed. So I’m not understanding what’s going on but $1000 was taken out of my account and I would sure like my money back because I did not do any of this.

I would give negative stars if I could. Six days ago, I received 5 emails from Venmo, all sent within a minute of each other. Each was informing me that a charge from "whatnot inc" was declined by my bank. One for $900, the next for $600, then lesser amounts with each subsequent email. The last email stated "whatnot inc" has been successfully removed from your account. First, I never added "whatnot inc" to my account. I used the chatbot- worthless. Got into a real person chat with someone named Ditma and explained the emails I received. She could not understand what I was talking about. She eventually understood, or so I thought and she said she would report it and flag the "whatnot inc". She stated this was an person using that name, not the online auction site.

I only tried to send over $2000. My checking account shows that it’s over there and Venmo shows that it’s there. So I went on the chat to see if I could get it released so I could use it to pay my bills and my son is homeless in Massachusetts and he needed food.

I have never had a worse customer service experience. The poor individuals who answer your call after one hour of going through meaningless menus and selecting options that do not even apply to your issue are amazingly apologetic, which means, they also know that Venmo's customer service is HORRIBLE. PayPal, here I come.

Venmo is dishonest. I had a refund from a merchant. The merchant provided documentation proving that they had sent the refund back to my venmo account. Venmo denied receiving the funds and refuses to credit my account. They are liars and cheaters. DO NOT USE VENMO!!

What a horrible company. My account was hacked so I was advised to close it and open a new one. However, I have never been able to open a new one. I keep getting messages regarding the closed account. But the worst thing about Venmo is that they set up their customer service department so that they would never have to speak to anyone! They just have useless automated voice prompts that direct one to their FAQ pages. So arrogant!

Terrible. You can't speak to anyone and they make you jump through time consuming hoops to close a business profile. If a mistake is made they won't make good on it claiming tax law. Note: Any business can give a customer money, the tax statement is just dishonest. Can't wait for the competition to catch up and move from this trashy platform.

Awful!!! I made a transfer from my bank to Venmo on June 8 for over $500 and it said it would be complete by June 12th into my account. June 12th comes around and still not in my account so I contact them multiple times. Each time they said rest assured it would be in my account by the end of the day. Mind you I'm on vacation in Mexico now without my money. I call today, June 13th. They tell me oh well it won't be available until the end of the day on June 15th because that's the 5th business day. Sorry for the inconvenience. I said I was told over and over it would be in my account and the end of the business day on June 12th and that's what it says on your app. "I understand your concern" is all she kept saying. DO NOT DO BANK TRANSFERS!

Going on day 8 of a bank transfer into the app. Support said the day in Venmo is an estimate, it will be the day after estimated date. Reach out day after estimated date, Venmo support says now it shows tomorrow by 11:59pm.. That time comes and passes, bank transfer is still not in my account. It took 1 day for the funds to leave my bank account yet going on the better part of 2 weeks before it actually releases into my account. Online support is a joke, they kick the can until the weekend. Weekend support is automated but it’s very kind to remind you that Venmo cannot expedite a funds transfer. Smh, sad. Sad. Sad. Garbage app.

I have been attempting to resolve a payment issue with Venmo for over two years with no resolution. I accidentally sent multiple payments totaling to my brother's secondary Venmo account, which he no longer has access to. When he attempts to log in, the system indicates the account no longer exists. My brother and I have both contacted Venmo on multiple occasions via phone and chat. Each time, we are told the same thing: he needs access to the account to authorize the reversal. When we explain that the account no longer exists in their system, we are given no alternative solution — just notes left on the account and instructions to call back.