Venmo Reviews

Spent 3 days trying to send a graduation gift to my nephew. I get locked out every time because they say it is a scam payment. I have wasted way too much time! They actually told me to use PayPal! Great - I should have listened.

This company is not here to protect you or your money. Do not treat them like a regular banking institution or you will be sorry. I was sucker for the receive your pay check early. But once my account went -$1.92 they froze my account for 7 days. You know most think, "Hmmm simple payment simple fix." Yea I paid it right off and these goofies kept my account locked. Guess who didn't receive their pay. NEVER USING THIS APP AGAIN!

I've used Venmo for a few years now with no issue. Yet, when a payment went through before I could update the new expiration date, they froze my account. I followed the steps in their email, waited the 5 days they said was necessary, and chatted with their customer virtual assistant. I finally found their customer service number buried in small print (855-204-4090). After several times listening to their options, none include talking to a real person, I was somehow connected. The lady was friendly but had no control to fix anything. She simply said I had to wait longer. This is terrible customer service. For dealing as a bank more should be done to assist people with their own money.

Poor company. Closing my account when I was figuring out what the issue was. They don't get my service anymore.

No one can help you at all, no live representative and the prompt are useless. This app or bank should be banned.

I’ve always used Venmo the straightforward way, i.e., paying people directly who also had Venmo accounts. Recently, I decided to get a Venmo Debit Card. Venmo sent me a message promising that if I had a direct deposit go into my Venmo account, I’d get access to those funds 2-days early. I did exactly that. Now, despite having several thousand dollars sitting in my Venmo balance, they are outright refusing to let my debit card charges go through. I’ve had six separate transactions denied.

Worst customer service I have ever experienced. Took me 4 times of chatting in for 45 min each time to finally get a phone number to call. Called that number three times before I got a person. Sat on hold for 50 min. Got through to someone who told me he couldn’t help me. My daughter tried to set up an account under mine, and they locked us both out and won’t let us access our money or send payments.

Customer service didn’t help me after my wallet was lost and then transactions kept popping up in different states even. And they wouldn’t refund me at all.

They have awful customer service. If any thing goes wrong with a transaction they will not help in any way. They will tell you to contact the person you sent the money to, or received the money from, which isn't always a possibility. They have no care for the customers themselves, only what they can make off of them. Once I started using CashApp a few years ago, ai almost never use Venmo. CashApp is the much better platform all around.

I’ve used Venmo for personal payments for years. 1 month ago I sent some money out and I’ve been locked out. I’ve tried calling customer service but they have been no help!! I’m so frustrated!