Venmo Reviews

I received a Venmo to my account and Venmo froze the account so I can not retrieve my money! I’ve been told by customer service that I need to wait for someone to reach out today. When I spoke with a Venmo representative they hung up on my when I asked their name! I do not recommend this bank.

They cannot tell you why a transaction did not go through, tried to send money to a friend, their computer says this person is a scammer, know this person for 7 years, hike almost every weekend with them. Computer blocks transaction, they have no way to override the computer.

Absolute trash. Customer service is probably some of the worst in all the Fintech business. No real regulatory oversight. Anytime there is an issue all you get is "I'm sorry for the misunderstanding about this and appreciate your understanding this is all I can provide at this time" script.

I signed up for a Venmo account so I could accept payment from a Facebook Marketplace buyer. This "buyer" turned out to be a flake and thanks to Venmo, this person now has my phone #, full name, and address. I closed my Venmo account and will never use Venmo again (or Facebook Marketplace). Any entity that condones and enables bad behavior while punishing decent people is not one I will support.

I got refunded for a purchase but I didn’t get any money back and they took the whole transaction of my account and no money was refunded.

My account was compromised, and an unauthorized transaction was made using my card. I have been going back and forth with Venmo for over a month regarding this matter. I have provided all of the information that has been requested, including a confirmation case number from the company where my card information was used. This documentation further supports that the transaction was fraudulent and that my account information was compromised. Despite providing this information, my dispute has been reviewed and denied by several Venmo representatives. I do not understand how my case can continue to be denied when I have provided documentation from the company involved supporting my claim.

All I asked was to talk to his supervisor and he completely just cut me off, ignored me and into the conversation, which is absolutely ridiculous and hard to get anyone to actually talk to on the phone or through the chat.

Impossible to get rid of this account. Refuses to verify anything, says my number isn't verified anymore? I'm tired of seeing scammers trying to get my Venmo but apparently venmo is all a scam! Never using this useless app again.

Venmo sucks so much ass. It should have lips! I rarely use the service but when I needed it, it completely failed. Despite having multiple bank accounts in really good standing my Venmo account is under a security review. Customer service cannot tell me anything other than it is under review. no time frame for when my transfer can be completed. Their customer service is completely worthless. It is as bad or worse than Verizon. My son-in-law was involved in a minor not at fault car accident and had to take time from work. The timing of the incident fell at a bad time for my granddaughter's 7 year birthday. My Daughter reached out to me to ask for assistance making the day special. I was more than willing to help but Venmo failed.

Was using Venmo on and off over the past few years to move money around for various non-business events and for family stuff. Hadn't used it for some months then received a text warning me of suspicious requests for payments, which turned out to be a scam involving many consecutive attempts to take various amounts that would have totaled in the thousands, but which ended up costing me $500...My first scam ever...Anywhere. They were REAL good...but I was still compelled to hold Venmo's feet to the fire for having some part in someone's ability to do that.

Upon trying to transfer money, I opened the transfer, and all of my balance is prompted to transfer. My phone slipped in my hands. And I transferred my entire amount of money. Cost 20$ fee. I was not trying to transfer all my money but because it's prompted with all of your balance listed for a transfer. If you accidentally touch that transfer button, you've just been charged a fee for all the amount. And then wherever you were transferring it to, it's gone.

Venmo is horrible and I’m going to tell everyone they made a mistake and ripped me off for 210.00 dollars. I will never use them again and I’m posting on every social media account too. Venmo is a terrible company

There is no customer service. I’ve tried to use them twice. The first time they weeks at least a month to put the money ($30) from a customer/individual into my account, they froze it for some reason. Now a company purchased a item from me for only $22, and Venmo sent me an email saying that since it is a business customer, they must send Venmo an additional $500 for the transaction to go thru! Crazy! They also asked me how much money is in my checking account! I told them there is enough in there. He asked me again, when I still would not the him, he asked if I have at least $500 in it, I said yes. Then he asked me several times how much is in my savings account! Of course I would tell him because it is none of their business! I lost the second sale. I know it’s not much, but to a small business, having trouble every time they use Venmo, it matters!

Everyone says use Venmo. Well this company doesn't have any customer service. I have tried for two weeks just to add my debit card and it will not let me. It says call the bank vis A.I B/S so I did. They said it's Venmo's issue but there is NO!!!! one to talk to. BYE-Bye Venmo P.O.S company.

Terrible customer service. Tried to send a couple thousand to a friend and it rejected my payment. Talked to my bank and increased my send money rate. Still rejected my bank card. Talked to my bank again and increased it higher. Tried to send money. My card and bank account was rejected again. Called my bank again and while still on the phone tried to send money and my card and bank account were rejected again. They didn't see any flag or notification. Tried to contact Venmo customer service and it was all autobots sending you useless information. They just keep saying to use another card or wait for later. There's no explanation why my card or bank account aren't acceptable. This company is terrible. I'm going to have to go old school and send a check. At least that will work.

Payment rejected last month and I could never find out why. Tried again this month and it rejected again and said to try again later, so I did and it rejected. Contacted "Support" by phone first and was given a menu that didn't apply and went to a dead end. I then started a chat session on their mobile app, and I asked for an agent and supposedly I got one? I was told they don't know why it rejected and can't find out why and perhaps because I entered the payment twice as instructed but the "System" must have frozen my account and that I should try in 48 hours with no guarantee. I asked to escalate the case thinking that someone higher up maybe had more access to the "system" but they refused to escalate.

This company sucks. They hold your money that's needed for 21 days. No one answer the phone. Everything is AI that sucks! I advise that no one used Venmo! Your best bet is to use Facebook or PayPal. Really it's a Ponzi scheme. 😡

Venmo has poorly designed incomplete AI algorithms. Perfectly natural transactions lock up the account without meaningful error messages and talking to a person is possible, but it took me a day of searching to find a way to them. They then proceeded to tell me that the AI algorithm can not be changed! Which is rubbish. They have built up insufficient case studies which are too quick to lock up accounts without explanation, without a way to fix. Proper AI algorithms would seek to understand the situation and build on the specific case study into the Ai logic. Any Ai customer facing app should have a way to talk to a human and to take the customer feedback into the algorithm. Their attitude and lack of customer understanding will mean I will not be using them in future. If enough people walk away then maybe they will get the message and change their approach.

Poor customer service and no regard for users who are scammed.

I was a victim of a scam. When reporting this I was told that they couldn't help me because I initiated it. Even though it was a scam and I had the emails and fb messages they are protecting the villain. Their response was "because it is an actual live account" well so is mine. DON'T TRUST THIS COMPANY to have your back. They support fraud.

Worst customer service ever! I was charged twice and they wouldn't give a refund. I showed them proof and they just kept saying can't give me a refund. Such bullshit! This is the second time I've had to talk with them. All foreigners too

Transferred $210 to my checking account... They withdrew it from my checking. Customer service Sucks!!!

My Venmo was suspended for 6 months and I had tried reaching out to fix it multiple times with multiple customer service employees and it never got anywhere. However today I talked to someone named Arjean and they got it fixed within five minutes. Arjean if you're reading this you deserve a raise and these five stars! Besides that everyone else that works there and the app in general is a one star.

They stole a friend of mine's money and told him that they don’t have it, they sent it back to my bank. When my bank got on the phone with them and said that they can send proof that the money did not come back to me. The lady did not provide an email and got silent. Venmo is the absolute worst banking service that I have ever come across, and when this issue is resolved, I will be closing my account and never returning!

Venmo has a really terrible customer service. I was their user for credit card until recently that I got charged late fees and interest charges randomly because their app didn’t work. There was no way to easily resolve this until I made a payment over the phone and it worked. Well not really. 20 days later I found out that payment had failed and I got random charges. I called customer service but no one helped. So I cancelled my credit card

Two Recent transactions were not covered under the "Customer Protection" plan because, one was reported 1 day late and the other was done as a "Friend or Family" denounced to me, I followed what the contractor asked me to do so he would not get charged by Venmo, And now I know, so I could not dispute the charge because he did not plan to complete the work.

I have been a loyal Venmo and PayPal customer for years, but this has been one of the most frustrating customer service experiences I've ever had. Venmo has been holding over $500 of my money for five business days. I was originally told the transfer would take 3–4 business days. On the fourth business day (Aug 6th), the Venmo app showed my transfer as pending and stated that my funds would be available on August 6. At the same time, my bank account showed the transaction as processed, and the Venmo website also indicated it had been processed. Despite all of that, my money was still unavailable in my Venmo account. I called customer service on August 6 and was assured & guaranteed that my funds would be available by the end of the day. That promise was not kept.

I transferred funds on Monday, funds were supposed to be deposited on the 6, and it’s now the 7th. It supposed to be 3 business days and it’s now been 5 and they have no response except to say it will be available most likely tonight, maybe.

My VISA credit card has been getting VENMO withdraw transactions from yesterday (4 august) and again today. I never had a Venmo or PayPal account ever. I have cancelled my card and placed and complaint from my credit union. This company needs to be stopped from this type of theft. I would like to know if there is a law suit presently against this company especially when there is no know transaction that I did to warrant this attack! My son, who is with a different bank has had the same thing happen. I would like to know if other people have had the same thing happen. we never use these pay systems. HELP.

0/10. Need to be shut down IMMEDIATELY!!! 0 customer service experience. Nothing is a timely manner and everything is inconvenient!!!!!

Terrible dishonest company with helpless employees that are not trained.

Venmo has wrongfully deactivated my account and is withholding $2,400.00 of my personal property under a vague automated claim of a "user agreement violation." This restriction happened the exact same day I received my physical Venmo debit card in the mail, which proves their automated security algorithm flagged my account in error due to a standard "rapid cycling" bot mistake.

If I could rate this lower I would. I have used Venmo for years with never an issue up until 1 month ago when I went to pay our tutor $25. The same amount I've paid to them for years no issues. All the sudden I can't send money says to use a balance or another account. Tried the balance, doesn't work. Tried another form of payment, doesn't work. Tried again a week later, days later, going on one month, still can't pay anyone. My bank though has no issues sending money and receiving money from the Hardrock Bet app. Not a one. Call customer service to be told, "Your bank is fine. There are no issues."

I completed a job for someone out of town and they sent me over $3,000 and Venmo only let me get out $1,100 and now there's over $1,800 my account and they locked it and they're not letting me access it so yet now I will never use them again as soon as I get my money out and I am consulting an attorney on this situation.

Stay as far away from Venmo as you can, they allow additional charges to your account that you did not authorize and when you try to dispute them they deny you with no understandable reason. A $30 charge turns into a $55.00 charge two or three days later with no explanation. This has happened to me on multiple occasions.

Do not like one bit. Opened an account tried to pay someone, still trying. This app stinks.

Venmo do better!!! We opened a teen account for my daughter’s birthday yesterday. When people tried to send her money for her birthday, they flagged it as suspicious activity. They suspended not only her account but mine. I do not have access to ANY of my money right now as I moved my money into my Venmo account for an upcoming hockey trip.

Long story short, I sent $600 to a friend and Venmo initiated a refund when they couldn't withdraw the money. I then spent 3 weeks going back and forth with my bank and Venmo because Venmo claimed the refund was successfully completed and my bank has no record of the refund. I sent Venmo my entire bank statement for that period of time to show it never came through. I sent them messages from my bank doing they have no record or trace of that refund.

We're sad going through this. Unfortunately we're suing Venmo/PayPal for the amount of $100k. We're preparing lawyers and the whole team. Probably I'm not the first one going through this.

Venmo is a steaming pile of dookie... the worst cash service out there by a long shot... absolute trash. PayPal is just the same. BOYCOTT THIS WORTHLESS COMPANY.