Overstock Reviews
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About Overstock
Overstock is an online home products retailer that sells furniture, rugs, kitchen appliances and bathroom accessories. Overstock’s inventory also includes clothing, jewelry and children’s items. For an annual fee, customers may purchase a Club O membership, which includes rewards, free returns, price matching and discounts.
- Rewards program
- 30-day money-back guarantee
- New deals daily
- Worldwide shipping
- Long delivery times
- Not all items eligible for return
Overstock Reviews
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Reviewed Jan. 22, 2018
The online chat option for many businesses is a great and fast alternative to waiting for phones to be answered by CSR's. In the case of Overstock, the online chats are a complete waste of time. The online CSR's have absolutely no ability to problem solve and their most common response is "The Department" will get back to you within a prescribed number of business days... and then you never hear from anyone. Phone their customer service department. There is almost no wait and their people are truly helpful.
Reviewed Jan. 22, 2018
I order a cam (Full 1080P USB Charger Camera - 32G / US) from them online from them, been 12 days I never heard anything from them, hard to get in touch with them. Called PAYPAL to resolve the issue, Now I have a case with PayPal. It is disgusting to have to deal with all that. I will never deal with them, or recommend them to anyone... Be advised...
Reviewed Jan. 20, 2018
I ordered this $200 3 tier table and it was damaged!! It was more than just a little scratch. 2 different pieces had gouges in the wood and not repairable!! I will never order from the company again and will not recommend them to anyone.
Reviewed Jan. 16, 2018
I ordered 1 item with a good price, after 5 days they canceled due to out of stock, 2 days later they offer same item with different title with almost %50 higher price. So disappointed. They even didn't keep their word, because the agent told me I can get with same price, when available. But they don't. So bad experience with this website.
Reviewed Jan. 11, 2018
I've ordered many things from Overstock over the years and have been pleased with much of what I order. Unfortunately, sales reps who know little to nothing about the products and incomplete and inaccurate descriptions have frustrated me and prevented me from ordering more often from this company. I can't count how many products have the description mixed up with some other product or are simply just extremely incomplete. It's like they don't have anyone checking for mistakes and are inputting the information in without checking to see if they made a mistake. When I try to find out something simple that is left of the dimensions or specifications, the sales rep on chat or email knows nothing about the product and can only regurgitate what is already stated on the page. I'm sure there are thousands of dollars of things I have skipped buying on Overstock over the years. I'm wondering if they'll ever get their act together.
Reviewed Jan. 6, 2018
On December 17, I attempted to purchase a dining set using Bitcoin. At checkout, Overstock allows 15 minutes for the payment to process. The problem started when my order timed out before my payment was processed. Shortly after the order timed out, the payment was processed. Now I'm out $140 worth of Bitcoin and no order. Overstock say support claims they refunded the payment shortly after to an address that is not associated with my wallet. I never asked for a refund and the funds are not in my wallet. I have been contacting customer service for almost 3 weeks and Overstock refuses to send me the dining set.
Reviewed Jan. 5, 2018
My fiancé and I ordered an engagement ring through Overstock. We decided not to order the ring due to the inability of seeing and confirming the quality of this ring. We were sent an email stating, "You must confirm your order within 2 business days for this order to proceed." We NEVER confirmed the order and we checked my bank statement and no monies were processed from my account. We then went on vacation. Upon our return, I checked my bank account and voila...$1400 pulled from my account. No email regarding shipment, ordered processed or anything regarding the ring. I contacted Overstock and asked why they proceeded with the processing of the money when no confirmation was given by me. Their answer, "We determined your account was valid."
I clearly expressed verbally and in an email on the same day I discovered the amount had been withdrawn from my account... "Do not ship this ring and please refund my money ASAP." The very next day, I receive an email stating the ring has been shipped, even though I clearly stated for this not to happen. Keep in mind they only shipped the ring AFTER I canceled the order and shipment. Amazing how they requested a confirmation originally, disregarded their own email, took the money out of my account, never shipped the ring and then shipped the ring after I cancelled. This was 9 days after the original order. I refused acceptance of the shipment at the post office 12/30. I just called them for 7th time and was told, because you refused shipment of the product we have no shipping tracking number. I was told to refuse shipment to avoid pay for insurance and shipping returns by a customer service rep.
Three weeks have gone by and I keep being told they will forward my information to the appropriate department for a refund and someone will return my call within 24 to 48 hours. I am now filing fraud charges with my bank and forwarding the email stating a confirmation is needed to proceed with this order. I have never experienced such horrendous service in my life. They are a scam. They don't care if you refused or cancelled an order. They ship the item, placing the burden upon you to receive a refund. If a company can take enough customer's monies, even though they requested a cancellation...great way to earn interest on your hard earned dollars. I will never order from these bozos again nor do I recommend anyone order from this shoddy, shady and poorly run scam company. Take a look at the complaints and you will see this has happened numerous times to others who have made the mistake of doing business with Overstock.
Reviewed Jan. 4, 2018
On December 19th, I placed an order for a marble bathroom vanity. It arrived little over a week later with defective marble. The marble countertop had black stains which were unacceptable. I contacted customer service about the issue and they picked up the defective vanity and shipped another one. I received the second vanity and to my surprise, the vanity had a chunk of the corner broken and missing. I contacted the customer service again, but this time I could not wait for another week for them to send me the third vanity as my bathroom remodel already missed its deadline of 3 weeks.
I told Overstock customer service representative, that my whole project has been delayed and cost me time and money because of the defective and damaged product they keep sending me. I asked Overstock to partially reimburse me for the sink that I paid over 460$. But they refused, so I cancelled my order and told them to pick up the second vanity sink and to fully reimburse me. They wasted 3 weeks my time and I could not complete my project of on time. This was my first and last time ever buying anything from Overstock. I am very disappointed at their customer service and strongly recommend other consumers to look somewhere else where customers are valued.
Reviewed Dec. 31, 2017
Ordered something on December 14 and was guaranteed delivery by Christmas, Delivery came December 30! I called and could hear his TV being played on his line while I was talking to this customer service agent from overstock.com! He first offered me 10% coupon and then I told him that I have an email offer from his company for 15% off next order! He put me on a 5 minute hold and then told me he would credit my account back $10! What a joke!!! I will never buy from this company again!
Reviewed Dec. 28, 2017
Overstock customer service lied to me. They charged me twice the amount quoted to process a return. So now they have the item back, but I paid for it anyway. They seemed so nice and competent on the phone, and it was just a big scam. I was looking at a certain size rug, and it was out of stock. Then I got an email saying "Here's the rug you wanted". So I ordered it right away before their sale expired. I did not notice they were presenting me with a rug 4 feet longer. After the order went through I realized the mistake and called to cancel about a hour later. I was told I was too late, it had already shipped. Lie #1. When I returned the rug, they charged me double the return shipping costs - not what I was told by customer service on the phone.
Reviewed Dec. 23, 2017
I placed an order on December 21st, 2017 for a tablet. It's suppose to be a Christmas gift for my 2 year old son, but I ordered last minute thinking I'd be getting it the 26th of December with just standard shipping (Which I was okay with) and that being the estimated delivery date. But when I kept checking my Overstock account I saw that it was getting closer to the destination in a mere few days and I was pretty shocked,
So I called UPS to make sure If it were to come earlier than expected that I'd be waiting. The customer representative on the other line answered in just 10 especially with high call volumes during this time around you are usually waiting 45 min to an hour told me it got delivered 10 min ago on my front porch. So as I was on the phone with her I ran down the steps and what do you know, The package was right there! Now I can wrap this gift up for my son in time for Christmas that I didn't even think I'd have time to do.
Thank you OVERSTOCK for delivering the package 3 days early! And giving me an accurate tracking and location of my item! And Thank you UPS for not aggressively handling my package or have it get lost somewhere in the warehouse. Overstock has been getting NEGATIVE reviews lately and I wanted to shed light that they are IMPROVING and everything that has happened in a NEGATIVE way will be resolved or a lesson learned. They are trying and from my point of view they are moving in the right direction! Merry Christmas and Happy Holidays!!!
Reviewed Dec. 23, 2017
I ordered a bedding set on 12/03/2017 as a Christmas gift but was given the runaround about the tracking information. I first contacted them because the order showed “processing” longer than expected and this concerned me. Once it finally showed “shipped” I never received tracking information. I contacted them 2 times about getting tracking information and was told it was the carrier’s fault that there was no info and they would research this and contact me. They never followed through.
The next time I contacted them I demanded a refund because I knew the product was never shipped. They insisted it was shipped but finally gave me a refund but I was told to return the product once I received it. I knew it didn’t ship so I knew there would be no return and I think they knew this too or they would not have given me a refund. It is now 12/23/2017 and no delivery but I wasn’t holding my breath. Worse customer service. You do not lie to people that keep your company in business. I will never order from this company ever again.
Reviewed Dec. 22, 2017
I got a call stating a date and time window they would deliver. I took time off of work to be there to receive it. The never showed up. The showed up 2 days later while I was at work. Talked OS and they said they would work on getting it to me the next day. I told them I was around till noon then will not be around for a month. Again it never showed up. I called OS and they told me that it takes time for an order to arrive. I again repeated myself stating they told me when it would be here. I took time off from work because they told me a time and date. I asked them to cancel the order. They said they would with a stocking fee. So they cost me time away from work but they want to get paid for their mistake. Do they expect me to just keep sitting home and waiting for a package that comes whenever they want. They give notice and don't stand by it. Will not do business with them again.
Reviewed Dec. 20, 2017
I order a 18k white gold necklaces. It Saids 18 inches so when I received it on December 20th wore a gloves to inspected and it was not 18 inches. It looks like 15 inches. I not a big guy but it feels more like a ring than a necklace so I called right away and got Stephanie helped me but she said since this is a big amount of purchase she needs to let the jewelry department knows about my return and someone will contacting me. OVERSTOCK seems only can handle a big purchase but didn't make it easy to return stuff. I ALSO appraised to necklace 18 inches white gold from Pandora on the web. It advertised MRSP 2 thousand something but it only worth $550 and they charged me $750 and it took forever to receive it. I will not buy with Overstock again. I NEVER have problems return stuff because I don't abused the item and return it. GOOD DAY.
Reviewed Dec. 19, 2017
Ordered a desk for my 9 yr old daughter for Christmas from Overstock... First order got canceled by Overstock. When I noticed it was past due to arrive I got a email that it had been cancelled... Overstock then said they would resend it but werent going to give me the first time discount that I had on ordered that had been cancelled. Then said I'd have to pay $100 to make sure it got there in time or chance it coming on expected arrival date. When she entered order she realized there was no way to get it to me unless it was expedited. So the company said they would pay since it was their fault. So... I waited for the desk. Once again I noticed something was wrong with the tracking info. Days away from Xmas now and no desk. I call UPS. MY DESK IS IN FLA!!! It had the wrong address.
I LIVE IN MD!!!! UPS was getting ready to send it back to Overstock. Overstock has no clue how it happened and could of cared less. Their answer they send a 3rd desk or give me my money back. I asked multiple times to talk to a supervisor and the rude rep said, "For what? What can he do any different than me." I said, "Please can I speak to a supervisor." He then put me on hold and came back to say he advised supervisor and the desk would be overnighted by UPS but still wouldn't let me talk to supervisor. So here I am to wait again and hope they don't ruin my daughters Xmas because at this point it's too late to find this desk elsewhere. POOR customer service and not dependable service!!!
Reviewed Dec. 19, 2017
We placed an order on Dec 15. It did not get processed until Dec 18. We were told our order would not be delivered until Jan 3. Every time we checked the order, it stated PROCESSING. The listing page said delivery date was Dec 23 for free shipping. The agent said they would try to get it to us before Christmas??? We were told that we could not cancel or return a portion of the order. We ordered for them based in the delivery date. Very sad. We should have stuck with Amazon. They can give a delivery date and take items back.
Reviewed Dec. 16, 2017
I made a purchase at Overstock at a certain price. They short shipped it, canceled the order and then tried to charge me the full price when the item came back in stock. An honest merchant would honor the original price for an item that they were unable to ship.
Reviewed Dec. 16, 2017
I ordered 2 separate items: a large silver frame labradorite pendant and 30 inch silver necklace with two labradorite pendants. These were gifts to my wife for Xmas. The pendant they sent not only wasn't labradorite (it was some common pink and grayish stone - the opposite end of the color spectrum from iridescent green blue labradorite), it didn't even vaguely resemble the one I ordered in shape or size. And instead of the silver necklace with the two labradorite pendants, they sent one with pinkish stones or glass, which again, couldn't be farther from the stones I ordered.
I don't if this apparent bait and switch episode - the value discrepancy between what I purchased and what was sent to me is gargantuan - is common practice or if the people working in this (jewelry) capacity for Overstock.com are simply incompetent or careless, but I will never use Overstock.com again. Waiting on my refunds. If these don't arrive soon, I'll be posting again. If there's any silver lining here it's that Overstock.com has provided me with enough material for a full teaching unit on business ethics, and consumer advocacy. Nothing like real world examples to hammer home a lesson my Adulthood 101 students.
Updated review: Dec. 17, 2017
I wrote a review earlier that I had not received my chair or any info on shipping that I ordered Dec 7, 2017. After the review, I received an email that they have found the chair and corrected the shipping info and I should get it in Birmingham, Al on Monday. This was my first order with them and I am happy to see that they resolved the issue. Thanks Overstock!
Original Review: Dec. 15, 2017
I ordered a chair that has now sold out. Ordered Dec 7th, 2017. On Dec 8th received confirmation that is processed and shipped. It was my mother's present and she knew and was told it was coming. Never arriving and no more contact from Overstock. I called two times and was put off saying it was lost and UPS would have to find it. UPS does not have the tracking number that Overstock gave me. Overstock said maybe they wrote it down wrong. WHAT??? This is a horrible First impression for me with Overstock. Either they sold it to someone else or it is out there. Meanwhile, being a person of their word, I can't deliver! Am furious.
Reviewed Dec. 14, 2017
I bought a bed frame from Overstock, it was suppose to be on a six month no interest account. It was not, so I called Commodity Capital who told me it was not their problem, but the problem of Overstock, so I called them, and they told me the only way to resolve the problem was for me to return the bed and repurchase it on a zero interest account.
I thought this could be done in the virtual world, but I was sadly mistaken, they actually want to disassemble the bed, pack it up and ship it back to them, then repurchase the same bed on a zero interest account...drag it upstairs and reassemble the bed...but the bed is out of stock. This is horrible customer service. I told them they could send someone to disassemble the bed, and pack it up, and pay me my hourly rate for needing to be home during the time this person was packing up the bed ($55. per hour) and they told me no it was my problem. Overall this is a horrible company to do business with. Oh and the bed is out of stock, so this will not even work... Jerks.
Reviewed Dec. 13, 2017
So I ordered a Serta Queen mattress off of Overstock.com and when it arrived I noticed it was very saggy and sagged particular more on one side than the other. I contacted Overstock and told them that the bed doesn’t match its description and is way too saggy and that I wanted to return it. They told me if it was found defective upon their “inspection” when it was returned they would reimburse me the return shipping cost. I told them that I definitely thought it was defective since it was sagging more on one side than the other. They charged me $90 for the return cost and told me that they didn’t find it defective.
I told them I wanted to see a record of their inspection or any kind of report or proof that they actually did the inspection. They provided me with nothing but a “sorry, it is what it is” type of explanation, and proceeded to tell me that since when I first emailed them and had mentioned it was way too saggy that that was just a “personal preference”. So apparently you must clarify and say it’s defective right away or else they’re just going to take as much money out of the return shipping cost from you as they can.
I thought this was a dirty and stupid business practice for them, considering they probably didn’t even inspect the bed. They just saw my first email and were like "Ok we can just charge him for the return because he didn’t say it was defective right away," even though I had said I thought the bed was defective after realizing how much more it sagged on one side than the other. Not to mention the fact that they are selling poorer quality beds that are defective. I’ve slept on Sertas before and the same model that I had ordered and I’d never felt them sag that much, they must be selling used/defective mattresses, which is a poor business practice. Needless to say I will never do any business with their website ever again and I’m trying to inform as many other people as I can about how terrible that experience was and their customer service.
Reviewed Dec. 13, 2017
When I was making a purchase, I received $4000 credit limit. Was told that I have 24 months interest free financing. Bill came, and I am being charged interest! When called, I was told that apparently not all purchases are eligible! Why wasn’t I told about that? I WAS told, however, by 3 Overstock employees, that it is definitely an interest free financing!!! Not worth buying from them. Now I have to pay $1000 more in interest!!! I could have purchased that stuff from the store for way less!!!
Updated review: Dec. 15, 2017
Contacted corporate headquarter in Utah, receptionist listened to my story then transferred me to a ceo; she was more sympathetic, I forwarded all my emails & pictures of my ordeal to prove it really happened. As soon as they were received she credited my account $100.00. I also mentioned that not 1 supervisor came on the phone to talk to me, they let customer service rep stand in the front line. Google ceo address then call and tell your story, if the bosses don't know what is wrong they cannot fix.
Original Review: Dec. 12, 2017
Handy Living Palermo Turquoise Lounge - Ordered 10/17, received 10/31 left on front, no idea who delivered; item was defective, contacted Handy Living as stated in paperwork in box, they shipped replacement which was lost by FedEx and arrived damaged, again contacted Handy Living who shipped out 3rd package. 2 months later I have item, contact Overstock who would not put supervisor on phone, stating that it is past 30 days and I did not contact them; offered to forward all emails to prove my case, they said they don’t have the technology to support that. No compensation or credit was offered.
Reviewed Dec. 5, 2017
I ordered two Dream Tents on 6 October 2017 - I am still waiting for it to be delivered! It is now two months. I have been in touch two or three times. I received automatic replies allocating me a "ticket" number. The next day I received a personal response - expected delivery would be in less than 30 days/the order has been shipped and here's the tracking number - which did not work! The shipper had no record of my order. Useless! I need these for Christmas for my grandchildren but, I think I shall try to cancel my order: I'm doubtful whether that will be an easy exercise.
Reviewed Dec. 3, 2017
I've place an order with overstock 4 days ago which I haven't received yet! The chandelier I bought was for $299. Just yesterday the price dropped down to $224. I request a price match. They give all the wrong reasons which is unbelievable to a 6 years old kid for not to match the price or accept the return. They even want to charge me $40 if I ship the item back!! What else could go wrong!
Reviewed Dec. 2, 2017
I ordered a ring from them. I forgot about the order and was just looking to see when a current order was scheduled for delivered when I looked through my order history and noticed it. I contacted customer service and they refuse to offer a refund - said it's too late and that they can't track the package. TERRIBLE customer service! I will NEVER order from them again!
Reviewed Dec. 2, 2017
I ordered a Mohawk Outdoor Rug, they sent me an Mohawk Indoor only Carpet in an entirely different color completely FOUR times, even though I sent pictures of what I wanted and what they were sending. They did manage however, to charge me for the rug I wanted which was significantly more expensive then the carpet they kept sending me. Bait and switch perhaps? Now they have taken the stand that it is my fault and I must pay the return shipping charge of $20.00. Thank goodness I charged it and my credit card company backed out the charge.
Reviewed Dec. 1, 2017
I placed an order and received my confirmation email, so I never checked my email again for days and returned to find they had canceled my order for reasons they couldn't divulge - they said they attempted to contact me but couldn't get ahold of me. Their version of 'contacting' me was sending 1 email, no phone calls, despite having my phone #. I attempted to purchase the item again but no matter what credit card or information I used, NONE OF MY CARDS WORKED, I got an error message each time. During that time the item has sold out. I attempted to contact Live Chat and they couldn't help me - just referred me to Loss Prevention which by that time had closed.
I have never placed an order anywhere else, have it flawlessly GO THROUGH and send me confirmation email, only for the company to cancel the order later - and then none of my credit cards work and I'm unable to buy anything! Something is SERIOUSLY wrong with their system. Apparently this has happened to people many times with Overstock!
Reviewed Dec. 1, 2017
HD Couture White Leather Counter top stools - Placed order online for 3 chairs on 11/21 hoping to get them right after Thanksgiving. I receive a notice of shipping on 11/21 with tracking information. No scheduled delivery date. I checked after Thanksgiving on UPS website stating label created. Checked for several days until 11/27. Called them. They said they will put a trace on package. It will take 1-2 business days to resolve. Called them on day 2 they said still no information. I called UPS myself and said package was never picked up, only label created. I called Overstock back. They said they would send replacement out on 11/29. I check status online on 11/30 and says cancelled. I called them and they say they are out of stock. I already filed a complaint with PayPal. I am sure it will be months to resolve. Stay away from this company. I would not buy another item from them.
Reviewed Dec. 1, 2017
I purchased a modestly priced sofa from Overstock in September. By November the left arm had become loose & partially detached. Roughly 6 weeks of moderate use & the couch is falling apart! I had family in town over Thanksgiving & we turned the couch upside down to see if it could be fixed only to find that it wasn’t coming loose but, was actually falling apart. I contacted Overstock & they told me because I was past the 30 day return policy I would need to contact the manufacturer directly & they would not help me. Poor customer service.
Reviewed Nov. 30, 2017
WOW, after 3 weeks I finally get my order, and it was supposed to be in two parcels, and I only received one. Customer service SUCKS, they're so slow. So mad, now I have to wait another 1-2 days for them to figure it out and another 3 weeks again on top of the 3 weeks I already waited to receive the second half of my table!!
Reviewed Nov. 30, 2017
They are always professional and always have outstanding customer service. Any problems I have are always resolved. Thank you. Always courteous. Very experienced representatives. Hands on. Always willing to help.
Reviewed Nov. 30, 2017
I placed an order from Overstock on Nov. 4. As of today 11/29 it has not shipped. I paid for standard shipping understanding it could take up to 12 days. I have tried to contact customer service but cannot get any response. My payment processed right away though.
Reviewed Nov. 28, 2017
I ordered 2 area rugs from OVERSTOCK.com. Both arrived nothing like the picture on their website. I spent 3 days trying to contact and send pictures to show them their mistake. They finally acknowledged that the rugs did not match the descriptions in any way and offered to take them back. BUT, an 8 x 10 wool rug is heavy and awkward. I had already destroyed the sleeve it came in. I am a Senior and unable to lift and roll a 65 pound rug. I had to hire help and purchase materials to return it. After about 20 emails (most were responded to with a boilerplate answer and never read, I had to hire someone to pack and ship them back. It was an awful experience. The mistake was entirely theirs... the responsibility was entirely mine. Do not, ever, do business with Overstock.com. The money you might save will be more than wasted if the rugs arrive, not as advertised. The worst customer service experience of my life!
Reviewed Nov. 28, 2017
Put item in cart. When I went to check out, I had trouble logging in. Then my coupon wasn't applied. After a while I finally decided to checkout as a visitor. To my surprise, the price went up! I started a chat. The chat guy said he saw a lower price than my cart (but higher than what I had earlier). Then, he said maybe not. I asked for a supervisor and it was long and slow getting one. Boring long story a little shorter... one hour after trying to check out and a long and totally unsatisfying chat later - including the guy oddly talking about future prices - my coupon did not apply and the price stayed high. Sigh.
Reviewed Nov. 27, 2017
I am done with this site and I haven't even received my sofa yet. I found out my sofa does not even come with cushions or a mattress for the daybed part it folds out to. I called the same day and tried to cancel it and the girl was putting me on hold every 2 minutes because she was unsure of the return policies at her own job. Finally she said there was nothing she can do. I did a live chat to see if I could get some better answers and the same thing happened again. No we can't help you at this time. Literally said they could cancel it at the warehouse since it has not been shipped out yet or left the warehouse and then said, oops nevermind we can't. Just so many wishy washy answers! This is going to be a longgg process before I get that money back. If I ever do...
Reviewed Nov. 22, 2017
I was charged $193.53 twice upon ordering. I had my bank refund one of the charges. I then have been charged another 2 times each month after September in October and now in November. I have still tried to contact Overstock directly because I figured this would be easy for them to fix. This last phone call I was told someone probably got my card and is ordering on another account. I asked to speak to finance department or fraud and I was told I should just cancel my card. That there wasn't a way for me to talk to billing and that there were no other charges. I'd never trust this company again. This was only my second order.
Reviewed Nov. 15, 2017
I ordered a gazebo that arrived damaged. The customer care representative assured that I would receive replacement parts. After a month it didn't happen and now I have to disassemble the gazebo to return it.
Reviewed Nov. 9, 2017
This seller has become almost exclusively a drop shipper. They are unable to address many problems for this reason. They are NOT selling out of their inventory, but rather that of multiple other sources and sites. Lots of luck.
Reviewed Nov. 8, 2017
My 1st Order with Overstock appeared promising. OMG was I ever wrong. BEWARE: buyers. Being a dissatisfied customer like myself, returning 80% of my order. Take Note there's no return labels, nor are you refunded for any shipping and handling fees. Most of my order wasn't totally clear or specific. Ex: if you're ordering a jogger suit, most immediately think warm. Ummm that wasn't my experience, I'd received more like summer suit set. Just sharing helpful info.
Reviewed Nov. 8, 2017
Bought a $750 sectional couch, received it in poor condition. Between missing parts and lots of holes in the fabric and foundation. Over 2 weeks of going back and forth and still trying to get it resolved. DONT SHOP HERE!
Reviewed Oct. 26, 2017
I bought 2 items. Both items came from vendors apparently, not Overstock. Therefore these items CANNOT be easily returned. I purchased a reconditioned desktop computer. It DOES NOT work. The technical support at JOY SYSTEMS only has limited hours. When I finally was able to reach a tech, they couldn't help me. Of course I can return it if I want to pay $45 shipping. Customer service at Overstock in effect said, "Too bad, nothing we can do about it." Well, I told them I'd be happy to do something like place my reviews where future buyers can be warned of their deceptive practices. Overstock Used to be a wonderful online shopping service. Just like Amazon and eBay, they use vendors and the consumer loses! BEWARE.
Reviewed Oct. 25, 2017
If I could give a 0 star review, I would in a heartbeat. I am very upset and appalled at how this company is ran. My mother tried purchasing a beautiful dainty wedding band for my upcoming wedding as a wedding gift two separate times, and the order was canceled both times. I called about 3 Times to ask about why it had been canceled and said that the billing address didn't match the card information, in which our end, we accidentally did put the shipping address instead of the correct billing address.
Costumer service was very unclear as to what they needed on my end in order to correct the order. They finally had told me to get my mother to directly call and talk to them to correct it. I was finally able to get her on the line, and when our call was answered, the woman on the line said she needed my mother to call separately with her phone. I think it is totally stupid because of the fact that they told me to get my mother is on the line, I did, and she has a completely different voice and accent, but was still told to call back AGAIN.
So for the 5th time, my mother called them back with her own phone number, customer service is asking for a picture of her face, a picture of her license, and a picture of her license and face together. I feel that is a violation of privacy. Why do you guys need my mother's personal information (driver's license, and face)? Where are those pictures going to end up? Why Were we told she just needed to call with her phone, but you still won't correct our order? NEVER IN MY LIFE am I ever ordering from this company ever again. Total waste of time, well just order the ring from another better company.
Reviewed Oct. 24, 2017
I attempted to cancel a weekend order (placed and cancelled 4 hours later on Sunday) and the Overstock Customer Specialist told me that nobody was in the Warehouse until Monday at 8 AM local... that my order would 'likely be cancelled because the warehouse people are tuned into weekend order cancellations on Monday AM"... they shipped the item anyway ($270+ in my cost). I believe that Overstock was intentionally deceptive in their return policy and operational execution of that policy. I WILL NEVER use Overstock.com again, and I would encourage every other potential customer of Overstock.com to rethink/reevaluate their decision to use Overstock.com. VERY VERY POOR customer service. Return policy is deliberately complex and deceptive.
Reviewed Oct. 23, 2017
Overstock.com does not allow ANY changes or cancellations to orders once you hit that "send" button so ordering errors are not allowed. Customer service (Nathan) said they called over to the warehouse to cancel my order, since it was not picked or shipped yet and since corrections are not allowed. They didn't cancel the order at all and the next day, I received an email stating the order shipped. I then emailed customer support again. They said they did speak with the customer service agent I spoke to the previous day (Nathan) and it was not cancelled so they will re-route the shipment. That didn't work either.
If they had just cancelled the order when I called, none of this would have been necessary. The order is now on its way and I will have to pay almost $55 to have it sent back and then, re-order the correct item. Needless to say, I will not be re-ordering the correct item from Overstock.com and will not be doing business with them in the future. Orders should be able to be modified or cancelled up until the order is picked and/or shipped.
Reviewed Oct. 22, 2017
Beware when buying from this company. I moved into a newly developed townhome. I am the first person to ever live in here. I've been in my townhome for three months with no issues. I decided it was time to upgrade my bed and purchased a memory foam mattress from Overstock. For the first week I thought there was a mosquito in my room. I was going crazy looking for this flying vampire until I noticed that the bites didn't resemble that of a mosquito. Upon research they resembled that of bedbugs. So I inspected my mattress and come to find that's what I have.
They did refund me for my mattress and gave me a $50 credit for their store. Oh how nice of them, they gave me something I will never use. I am already out hundreds of dollars, hours of sleep and tormented from the itchiness due to this infestation. They said that all they can do is refund me for my mattress but everything else is on me. I spoke with a supervisor and he said that if I research the area you will see there have been reports of bedbugs. Basically trying to say it was due to outside circumstances and not their company. How strange that statement, no one else in my neighborhood has this issue. I certainly didn't have this issue until I purchased your product... Below is a picture of bites on my back. They're also on my legs, arms and glutes. Sorry for the quality of the photos, my camera is not the best.
Reviewed Oct. 11, 2017
I purchased an area rug from Overstock through eBay. The rug was improperly rolled and had deep, massive creases everywhere. After several weeks of work using a variety of methods most were gone, but several prominent creases remained & will require steaming. Despite several requests, Overstock would not do a partial refund to pay for the costs incurred to do so. They were slow to answer all emails to an unbelievable degree. Buyer beware.
Reviewed Oct. 6, 2017
Started last week, found a great patio set that was perfect for what I wanted. Purchased it. Website showed it was the last one left. After the purchase, website even said it was out of stock. 3 days later I get an email that my order has been cancelled because it's not available. I call customer service and they claim someone else must have also purchased it. So I wait and days later it shows back on the website again as being in stock and it lets me purchase it again. Guess what??!!! Yep, 2 days later my order is cancelled again!! And I understand that this happens a lot. What your warehouse has is not what's reflected on your website. Shame on you and your horrible business practice and how you treat customers.
Reviewed Oct. 2, 2017
I bought an 800 dollar sofa from Overstock and received it after 4 weeks. The comfort was terribly wrong. I immediately called to return it. They tried to charge me 200. It took two weeks to dispute this charge. I will never buy from Overstock.
Reviewed Sept. 19, 2017
I had a technical glitch viewing Overstock's website and wrote customer service, thinking I would just let them know and maybe get some troubleshooting. Bishop ** wrote me back to say that the technical department would contact me to help. After a few weeks, no one had gotten back to me, so I wrote again. Geoffrey ** wrote to say the tech department would be in touch. Again, weeks passed with nothing. I write a third time, explaining that I had written twice already and not once heard from a tech department rep. Peter ** wrote to say tech would be in touch soon. After weeks of silence, I wrote a fourth time, saying that something must be wrong with their customer service structure for this to happen and explaining that I still hadn't spoken with the tech department. I received an auto email saying my issue was resolved. Something is really broken here. Thank God I didn't order anything.
Reviewed Sept. 8, 2017
Purchased 2 rugs and 1 nonstick rug pad. After receiving in 3 shipments, the color was darker than pictured on the website, and I needed to return. I am having to pay 3 separate shipping fees to return totaling almost $45.00. The original purchase was approximately $150. Contacted them about this and was quoted their policy twice and then disconnected. Will definitely not purchase from this company again, when other companies are so easy to work with.
Reviewed Sept. 7, 2017
Got 12% off this first order of duvet and shams. Good thing cause it wasn't even worth the discounted price. Suppose to be a gorgeous, luxury set. It's very thin, cheap material, will never make it through a wash.
Reviewed Sept. 6, 2017
Price is usually unbeatable and I shop here quite often. It's an easy to use site and the items are great quality. It is easy to find what you are looking for and shipping is not pricey either. I bought a $150 jacket for $25 once, my sister also buys from this site quite often. I had a good experience and I would not change anything. I have shopped here over 10 times and so have other members in my family. I love the great deals and convenience is also a priority. I highly recommend this website.
Reviewed Sept. 6, 2017
What I personally like about Overstock.com is the continuous deals and promotions that Overstock runs all the time and the great deals on top notch items you cannot find anywhere else. They should run better deals on prices for shipping costs. Also, I would enjoy a little bit more of an entertaining and inviting website and it could be organized a little better for mobile phone use since the site lags a lot. Overstock has been great and everything I ordered came exactly as the description implied the item(s) would be. I received my items promptly and efficiently. I'm a very happy customer and will shop in Overstock again.
Reviewed Sept. 5, 2017
Bought a laptop. Arrived late and was defective. Sent it back with a tracking number proving it was returned and received. A week later and many, many emails, chats, more emails, etc, and I can't get my guaranteed refund. This is a total sham operation, run by foreign employees who don't know their butts from their elbows. Totally useless. Stay away.
Reviewed Sept. 5, 2017
I was very impressed the first time I shopped with Overstock.com. They have closeouts so the prices and shipping are usually very reasonable and they have different things than what you see in other online stores. But I’d like them to have more sizes of certain items but I suppose they have no control over what they get in inventory. Other than that, I had a very nice shopping experience.
Reviewed Sept. 5, 2017
I decided to visit Overstock.com's site after receiving a coupon code to get a large percentage off. I like that they have a wide selection of products. They have just about everything I need for my home at decent prices. Their website is extremely easy to navigate, well organized and it's easy to find. There are a lot of items I would buy from this site if they actually had free shipping. Their shipping times tend to vary as opposed to similar websites such as Amazon which guarantees me free 2 day shipping on most items. Also, I found that many of their prices were often lower at competitors' websites.
Reviewed Sept. 4, 2017
I like the way they designed their website. It is quick to use, secure and payment is also secure. Everything is in harmony and it's not confusing. I also like how they are always on stock and very good customer service. My overall experience with overstock is satisfactory. Everything was fast and easy. Easy to find the products I want and easy purchasing process. If I have questions, they are always there to help and they respond very quick so they don't waste my time. Good prices and good products.
Reviewed Sept. 3, 2017
After a recent $600+ purchase order of several items for my new office I needed to return a few (rare for me) so I logged onto my 'order' page which said I needed to contact customer service as the info was not retrievable. I did so and after 45 mins. had accomplished them sending me the labels to do so. I had to ask for all info line by line: 1) What is the cost of each return? 2) How does that get processed/paid for from my acct., 3) What if I do not use the label (do I still get charged), etc.
Point being it was arduous and unnecessary for all when it can be done with a simple click or 2 on Amazon. No hassle. THEN it takes up to 24 hours to show up in my inbox... The labels did not... So off I go again to CS 'chat' online. This time I realize I do not have the COSTS that I paid per item listed anywhere as the original cost is listed and not what I paid (the savings lumped together in a total at the end of my order). Seriously, next I was told to get these costs. I needed to look up the items to know. I ask, "How do I know if it is the same... Do you not change the pricing"? Response is: "We do change them but never often"...
Huh? WHY IS THIS SO TEDIOUS? I then ask for my labels to be resent as it is over 24 hours since requested. They then proceed to reviewing my request and after 2 corrections on my end, finally get the right products. I then ask for an add'l item and they have to ID it 3 different ways to verify it (I am now another 45 mins into a conversation w/ them).
At this point I get cut off "must be a technical issue"... A NEW rep comes on and yes... I have to ask... "Will you please review the conversation?" and he graciously agrees to do just that (5 mins pass)... I now resume convo and ask for this add'l item to be processed... They seem confused but finally get what I needed. I furthermore want to know how I can do this w/out having to go thru cust service and they tell me, but I have yet to be able to do this. (I now am considering this is all a rouse to discourage ANY returns and I am NOT that kind of skeptic). Again, the chat is dropped and agent #3 comes on and repeats the 'review' process of my convo (this time almost 14 mins). We resume and I have my #3 question to ask... "What happened to another item as it is not listed on my order..." which is why I am asking. He cannot find the item as it is 'not listed on my order'...
Huh?! Am I speaking/typing in English here? Why is this so hard??? After this response and 75 mins of my time... I am done!!! NEVER again ordering from Overstock due to this confusing time-suck process of doing a return. If I am paying for the return WHY in the world would there be this hassle?! UPDATE: I still only have 1 of 5 labels to print for return. No item cost, no return cost listed on the label for transparency and I now will be forced to contact them again!!! ARghhh!
Reviewed Sept. 3, 2017
Their website is simple, easy to use and fast to load. They got good selection and good price on different home goods. Plus, they got sales all the time and have easy return polices. They offer free shipping on everything you buy and no limits. You can buy anything and have them deliver to your door. It has been a good experience so far.
Reviewed Sept. 2, 2017
I think that Overstock.com has very good discounts and there are quality and even luxury products! During TV watching, I enjoy browsing to see what deals I can find!! However, you never know what type or brand of products are going to be found. I understand that Overstock.com can't provide the deals by the Overstock bargains but I would love to see minimal consistent products offered. Other than that, the site is easy to understand and the search functionality also by with the navigation makes it easy to find items I am looking for or just browsing. I had a very good experience from searching for my product needed or just found during my search. I searched for a rug and there were tons of options available! I received the product in a timely manner unharmed!! The purchase process was easy and I did not have an issue with customer service!!
Reviewed Sept. 1, 2017
Overstock has quality products with great selections of different types of products with the best prices. They are also constantly adding new products and new technologies. The selection is amazing, almost too much sometimes, you had better allocate a considerable amount of time to do your shopping, because you can't do it fast. Sometimes there are so many options and it is not easy to decide where to shop, the website could do a better job of adding more categories to refine your selection process and improve the search function.
Reviewed Sept. 1, 2017
I like everything about Overstock.com. It had everything I was looking for and more, and it was all prices that were affordable. It was easy to navigate the site. The site was also very professional and sleek looking, but without seeming intimidating, which is very reassuring, because so many online shopping sites look like they might give you a virus or something equally scary, but Overstock.com just feels friendly.
My overall experience with using Overstock.com was a very good one. Everything was very user and consumer friendly, as well as also being very streamlined. Everything was easy and honestly, I probably had more fun than most people normally do while shopping online. In fact, overall, my experience shopping on Overstock.com was by far better than any other time I tried to shop online on any other website.
Reviewed Aug. 31, 2017
It's a very innovative and professional brand that is very handy to use. They have products that are hard to find elsewhere on the internet and I have never had any issues at all while using the site. The service is very good and they are very reliable. I also love how fast the shipping takes compared to other brands. However, prices on Overstock are a bit higher compared to other online shopping sites because there really isn't much competition on the market. They take advantage on pricing and should lower them a lot. But overall, I have only had good experiences with them.
Reviewed Aug. 30, 2017
I love Overstock.com and I enjoy shopping on this site. They always have a lot of good bargains and the products are great. There's always a good selection of products and I seem to find what I'm looking for. The quality is wonderful too. You order it and the customer service I found to be excellent. And I got my merchandise faster than I thought. If you see something you really really like I'd suggest you get it right away because the things on this site moves fast. And if you don't get it when you see it sometimes you lose out.
Reviewed Aug. 30, 2017
I first came across an ad online of the site and became curious as they were giving over 70% off designer clothes, so I went to their website and was surprised their clothes were so low in price and I went on a shopping spree. It has a very large wide variety of designer clothes. It is possibly the lowest costing designer clothes online retailer, it sells high quality home goods as well plus it has really amazing customer service. However, the prices on home goods are almost equal to that of its competitors and it should be much lowered if it wants people to go there for home goods.
Reviewed Aug. 29, 2017
I ordered the Safavieh Cadence Grey Cross Back Table for $155.00 on August 27th, within half an hour I decided to cancel it. They told me "sorry the order already went to the warehouse and it cannot be stopped." They shipped it out three days later. This "Our customers cannot cancel policy" works in favor of the company NOT the customer. The customer ends up paying all shipping costs in both directions. Disgusting!
Check all items with Amazon before you order anything. I was so disgusted with their "Non Cancellation policy" that I checked to see the price of the item on Amazon - guess what - Amazon sells it for $118.40. Check every item with Amazon first - nearly always cheaper and much better customer care. I also returned a picture that I paid $92.52 for an Adel Bloch art canvas and I was only reimbursed $38.00. I will never order anything again from this company!
Reviewed Aug. 29, 2017
I like the variety of items from clothes to jewelry, shoes, under items, car item, luggage, children clothes, toys, home goods. There was so many different selections to choose from and also a great amount of different price points. The experience was very interesting to me because I found the site to be easy to get through and the purchasing process was excellent. But it took a longer time to search through the website and so much to look at. It took up more of my time than I expect to use.
Reviewed Aug. 29, 2017
It was a great shopping experience. I was able to read customer reviews before making a purchase and I was able to checkout really fast using PayPal. I like that Overstock has a selection of high quality brands. It is easy to find the sale items without having to go all over the site. Deals and sales are very easy to notice and see the actual discount. The site make it easy to find what you are looking for with department selections and other filters to make finding the items you are looking for a breeze. Checkout and shipping is very easy. However, I would like it if they offered more savings if purchasing multiple items. It will make it so the more we buy as customers the more we save. It will increase the value of shopping there for all needs at one time to get more savings.
Reviewed Aug. 28, 2017
Overstock has competitive prices on designer and expensive brands and it has a large variety of items. I like the Overstock commercials as well. But I would make shipping free all the time and make prices even lower. I would offer more varieties of products and make more shipping options available. Overstock could also have more promotions. But overall my experience was positive with Overstock.com. I was able to find what I wanted at the lowest price when I compared it with other websites.
Reviewed Aug. 28, 2017
I like the layout of Overstock.com and it is easy to navigate. I also like their broad range of product categories and brands. The purchasing process has always been hassle free and they have always shipped in a timely manner and my products have been of as described quality. But I feel like their prices have gone up significantly over the years. I think (I may be wrong on this, I haven’t checked in a while) you have to pay a membership fee for shipping discounts now.
Reviewed Aug. 27, 2017
Overstock.com is a great website with a lot of content and their search is great. They have lots of bargains and can save you a lot of money with them. Their shipping is pretty quick as well. My overall experience was very good and I have no complaints. They have great customer service and I will continue to use them for years to come.
Reviewed Aug. 27, 2017
I've always had really great experiences with Overstock.com. It has everything you could possibly want on one website for fairly decent prices. The shipping fees are fair and they get things to me on time. I purchased housewares from them and everything was exactly as shown in the pictures, nothing was different than described. It's been a while since I shopped with them, however it was easy to find what I was looking for at the time and purchase it. And then selecting how I wanted it shipped was very easy. But the category page is a little cluttered and confusing, I haven't shopped with Overstock.com in a while, mainly because it's just too hard to find everything I would want. If they want to compete with Amazon.com they'll have to add more items.
Reviewed Aug. 26, 2017
There are lots of interesting useful products to choose from, low prices, and have the items shipped right to your house. I liked that the products had a detailed summary of what it was and lots of photos. The stock items are always changing for sale but you have to think fast or the item may sell too quickly.
Reviewed Aug. 26, 2017
I very much enjoyed the daily deals and flash sale items that I get emailed about every day or every other day and I liked that I can share the posts to my social media pages. I had an exceptionally good experience, fast delivery of the item and was exactly as described and pictured. It wasn't cheaply made which is always a plus in my book. The customer service was very helpful with the questions I had to ask. I wish Overstock.com had free shipping for less than $159 orders. It is very pricey sometimes and they don't have good items for sale or you can find them way cheaper elsewhere and the items aren't actually what they say they are.
Reviewed Aug. 25, 2017
Overstock.com has excellent rug selection and a nice collection of fair trade items. They have lots of variety in decorative pieces and attractive home goods. I've bought big items here a couple of years ago. My last purchases were all excellent products and I appreciated the free shipping. I had to deal with customer service once over a package delivery problem and they were super friendly. Their prices are decent with some great deals but aren't as competitive as they used to be. The website seems visually crowded and isn't super easy to navigate plus the mobile app isn't very user-friendly.
Reviewed Aug. 24, 2017
Overstock has no control over its employees. Despite over 10 written requests to stop sending advertising which the company acknowledged and did promise to stop, the spamming has continued. If they can't even control their advertising, they must in my opinion be a very weak, non-customer oriented company.
Reviewed Aug. 24, 2017
I overall liked shopping from Overstock.com. I like that there are a variety of options at a good price, and I relieved my package in a timely manner which is very important to me. But I would change the layout of the website. It was confusing to navigate, and I didn't like having to be so specific about what I was looking for. But I would use it again despite the layout.
Reviewed Aug. 24, 2017
I love Overstock.com and I shop there all the time. I like their unbeatable prices and I can always find incredible deals. They have everything from home goods and tools to clothes for the whole family and more. I'd change their shipping prices though and make the site more organized. Other than those two things my overall experience using Overstock.com has been great. Online shopping at its best.
Reviewed Aug. 23, 2017
Overstock has some of the best deals online, clearance and sales are awesome. They have jewelry, clothing, furniture, sporting and just about everything under the sun. Love shopping at overstock. They have a great website. It is very friendly, and looks and feels great when interacting whether you are browsing or buying. It was easy to search for what I was looking for. They give detailed product information and prices including shipping. When you are browsing or buying you wind up longer on the site just to see all there is to offer.
Reviewed Aug. 23, 2017
I like Overstock.com because they have a large variety of clothes, shoes, jewelry, purses, watches, bedding. They have everything you can imagine for low low low prices. I can buy a lot of high end products for 25 percent off sometimes. I can buy it as cheap as 50 percent off so in my book Overstock.com is a awesome place to smart shop at. They always have what I need and want in-stock. Shipping is always fast and customer service is always so nice and very helpful and if there is a problem they always try and fixes it as soon as possible.
Reviewed Aug. 22, 2017
They always have what you're looking for and a great quantity of. I like that they have a lot of products worth your value and that the product are satisfaction. I have had great product with them as well as low price affordable to buy. But they should lower their prices down some so that they would attract more business and also make a lot more money. However, I would compare prices with other retailers and their product is great and worthwhile. Customer service are also great and reliable. They keep their word.
Reviewed Aug. 15, 2017
I ordered what were described as luxury leather sofas. Table of contents list leather, foam and metal. The two sofas arrived. They were PVC and badly made. They may be bonded leather but this was not in the description. This company is fraudulent and continue to sell this product as genuine leather. They have offered me a full refund but not for the shipping. Why should I pay for their dishonesty? Currently fighting that one. What a rip off merchant Overstock.com is. Please spread the word: Do Not Buy From This Company.
Reviewed Aug. 5, 2017
My fiance and I ordered my engagement ring and a day later I received an email saying it was cancelled due to "Unfortunately, we lacked necessary information needed to process your order..." In a panic I called and the customer service agent said they cancelled my order because the CC used didn't match the address we had listed. She also said we didn't get a call because I didn't leave a phone number. False, I wasn't about to make this expensive important purchase without leaving my number and logged in and confirmed, "Yes it's there..." I asked her if the address was what my address is and she confirmed, "Yes... hmmm strange." I order online all the time with Amazon and they have no issue. I need answers or I'm going to the BBB and YOU NEED TO BE INVESTIGATED OVERSTOCK, YOU ARE THE WORST!!!
Reviewed Aug. 1, 2017
Easy to search through everything and find exactly what I want. Check out is a fast process as well as shipping. I received my items in a timely matter and they looked exactly as they did online. So far everything has held up great. Love that they have great stuff for less. The selection is huge and you can find tons of neat items on there. I can always find great home decor or clothes that I like. They have a great shipping policy as well as ship very very fast. However some stuff is not cheaper than it is brand new in other stores. I also noticed some items, like electronics, are refurbished yet they still sell it at a non refurbished price which makes no sense to me.
Reviewed Aug. 1, 2017
I was looking for fish-themed baby boy crib set. I found one on there I fell in love with. So I bought it for my son. I still have that crib set except now my dog uses it. It is a durable crib set. It has lasted us a long time. I would make it more affordable, though. Once I seen this one I knew it was the one I wanted for my son's crib. All the other ones weren't what I was looking for. I got several compliments on his bedding from friends and family, too.
Reviewed Aug. 1, 2017
They have very detailed product information, fast shipping, Wonderful prices and a great selection. Though my customer service interactions have been limited, they do have a quick email response for customers with questions or concerns. I would like to see better product recommendations that are relevant. Sometimes they show things that are a waste of time. I look at Amazon's things and see other good things to at least checkout, but not so much here. That is personal preference though. But I find things that I've never seen anywhere else, or seen again that I have found on Overstock. You just know you are making an educated decision and won't have to return it because all the info is right there.
Reviewed Aug. 1, 2017
I like Overstock.com because they have a great selection of many products. I like to shop there for many different things. They have everything you could possibly want and more at great prices and selection. My overall experience with Overstock.com has been great. Everything has always been delivered on time and in great shape.
Reviewed July 31, 2017
It was easy to browse the products that I was looking for. The checkout process was super simple. I was very impressed with the shipping time. Very pleased with my purchase. I always feel like I'm getting a bargain when I shop from Overstock. The shipping cost is extremely low and they have some very unique items. Their items are discounted from MSRP and offer at a great deal. Every once in a while I will get a discount code in my email inbox for 10 percent off your total purchase. And I would love it if they offered discount codes more often. Overall, it's super quick and easy.
Reviewed July 31, 2017
Bargain hunting on Overstock is something I do every Christmas. I am able to find unusual and inexpensive gifts for the people on my list for who I find it harder to find the perfect gift. It's great for gift ideas. I don't usually shop on this website for myself... Only for gift items. It seems to carry more of a selection of things that are unusual and hard to find... You can find something no one else would be able to find. If you're looking for an unusual gift that looks like you spent a mint and shopped for days for, try Overstock. I would not be as good a gifter if I didn't use it. I found something to give my roommate's family for a hostess gift pretty easily. I needed something for a Christmas stay. They had a lovely cross decoration for her devout cousin's house at a price that I couldn't find elsewhere. This site is like a treasure hunt, or Forrest Gump's box of chocolates - you never know what you're going to get!
Shipping is fast and reasonably priced. They have lovely merchandise and prices are good, but the site was weird to navigate and the search results weren't always as relevant as they should have been on my last visit. If shipping costs went down, I would shop this site more often, too. Perhaps they could start a loyalty program. However, on a positive note and best of all, the site is included on a lot of those sites which offer a percentage of cash back for online shopping. I'm not sure if I would use it otherwise, because I have found that I don't always find what I want because, as their name says, they are an overstock site. So, if you see something you like on this site, you'd better buy it, as it will disappear faster than it would on another site. There are usually good bargains, though.
Reviewed July 31, 2017
I like the fact that Overstock offers a lot of variety for a lot of different items. Overstock is almost like a one stop shop because it has many items that are not seen anywhere else. Most of the items differ in category which is great! I love the fact that Overstock has many items that you cannot get from anywhere else. Overstock is great for many families and is a great way to shop because it offers a lot of different products for the whole family! There are very few things that I didn't like about Overstock and one is that there isn't many coupons to use. Because Overstock has a big variety of different products they should also have more coupons and deals for their products. Overstock should have stores that are local and they should be less pricey.
Overstock is a great company. They also have amazing product selection that is so good. Once when my products were late but they informed me that because of the weather it would take a while. Customer service was very helpful. They offered me a discount for coupons and helped me to be relieved about my products arriving a little late. My overall experience with Overstock is great and I am looking forward to being a great long lasting member for their service!
Reviewed July 30, 2017
I like to see electronics and there are many ideas on what to get for birthday gifts in Overstock. I find many ideas for several occasions. I can also purchase good deals for the Christmas celebration. The purchasing experience was easy. The website loaded fast with absolutely no problems. I like a site where you don't have to wait till it buffers or sometimes it even throws you out. Everything was organized good and was easy to find. This is a very good site. I would recommend this to my family and friends.
Reviewed July 30, 2017
They have everything you could possibly want and more. Great stuff for the home or office you could not find anywhere else. Great gifts that everyone loves to get. But their prices are too high. You can get the same items on their sites much cheaper. Some things you cannot find on other sites, I just wish the prices were better. I would shop much more often if that was the case. I have never had a problem with them. They shipping right away, the items are always packed well and there is never any damage. I am sure if there were a problem Overstock would make it right.
Reviewed July 30, 2017
With Overstock.com, I'm guaranteed to always find what I'm looking for that other online stores do not have. However, I dislike the accuracy on the website. Sometimes when I'm looking for certain items it shows it's available until I get to my cart and shows me how the item truly is not available. Overall experience was an OK experience. I wouldn't continue to show up from time to time. I would maybe check and see if an item I'm looking for is available.
Reviewed July 29, 2017
I like that Overstock.com always has a great variety of products in stock. And they always have a ton of things on sale. They also offer free shipping which is amazing. However, I wish that they would us more coupons with promo codes by email or regular mail. Overall, I always find what I am looking for when I come to shop at Overstock.com. The selection of products is simply amazing and I like that they let you compare items side by side.
Reviewed July 29, 2017
I like the prices and the wide choice of products that are available at Overstock.com. I also like having the chance of reading reviews and seeing customers' pics and find useful the Q&A section. However, I wish I could see the products in person before buying. Also, for larger products such as a piece of furniture or a pergola I would like for some assistance to be provided included in the price. Also, I would like to see a better returning policy. But other than that, it was a very good experience. I am not saying that it was excellent because some furniture I purchased via Overstock had some minor defect or it wasn't of an excellent quality.
Reviewed July 29, 2017
I believe that Overstock.com’s selection and variety are what keeps me going back to reorder with them time and time again. It is always easy with their system to find exactly what I am looking for. I always look forward with excitement to get my order. Always timely matter and just what I ordered, very easy and convenient to pay and order with them. Also their quality of items in my eyes can't be beat. I have tried other sites that make you jump through hoops but Overstock doesn't have those issues.
Reviewed July 28, 2017
Overstock usually carries a solid product selection, which is by far, their greatest quality. It is also a very visually appealing platform. Their search functionality is very effective and useful. It is probably the strongest aspect within their user experience. However, the prices on Overstock.com are rarely comparable to other shopping platforms, such as Amazon. When coupled with shipping charges, it is rare that you cannot find the same item on another site for a better overall price point.
Reviewed July 28, 2017
Just like their competitor, Amazon, they deal in excess merchandise and wholesale items at a very competitive price compared to those at big box retailers or brick-and-mortar stores. The shipping and handling fees can be a little high, especially when you are ordering multiple items from the same source. Amazon tends to tack on shipping when placing multiple orders at once. My overall experience was quite satisfying in that I found many things I was looking for, as well as, many things I had no idea you had in your inventory and was glad they popped up as an add-on suggestion to purchase.
Reviewed July 28, 2017
I am not a frequent shopper there. I just sometimes run across something, sometimes good deals sometimes not, I do not visit very often unless I hear of a deal they might be having. They should offer free shipping and handling. Sometimes their prices are not always that great, some items too pricey along with shipping and handling can make item not worth it. Average delivery, time average customer service no problems. Shipping and handling sometimes prevents from buying there.
Reviewed July 27, 2017
I like home furniture and decor. There are a lot of different items and colors available. Shipping is fast and items are in good condition. I don't like clothes look cheap and there aren't many baby clothes to choose and they are simple. Also, I dislike that I never couldn't find what I'm looking for and I don't like shoes either. Overall my experience was good, customer service is helpful. Site it's simple and easy to navigate. I was happy with my orders. Sometimes items are not as described though.
Reviewed July 27, 2017
The website is easy to navigate and use. Also, the check out process is secure and safe, and the customer service provided easy returns and exchanges. I like that Overstock has name brand merchandise on sale. That way I know the products I shop for are of good quality from brands that I trust. Sometimes I wish that Overstock would offer some better discounts. They usually sell merchandise that is of current season or one season behind. I would like some larger discounts for merchandise that is older than one season behind. Overall I really like using Overstock because I trust the sources. They are the website I use to find discounted current season merchandise.
Reviewed July 27, 2017
I specifically like Overstock.com's website functionality. The website is very easy to navigate through and it is not cluttered with distracting items and such. But I would suggest to the Overstock company that there should be more payment methods, for there are so many payment methods out there. Other than that, Overstock has a great product selection that suits my every shopping need. I also like the purchasing process, for it is simple and easy to use. Also, Overstock.com's customer service was great! I had no problem whatsoever with the customer service representatives. It was a very pleasant experience.
Reviewed July 26, 2017
My overall experience from Overstock regarding product selection is still good. They have a large inventory of linens, jewelry, furniture, baby clothes and furniture of all kinds. I like their unique items and their shipping policy. I also had to return items some time ago and found the process very easy for me, as the customer. That was refreshing. The purchasing process is pretty good and when I am able to get a hold of them, customer service is overall pretty good. One time there were screws missing for an item and they promptly sent them. In addition, I like the items they get from other countries. I have bought carved, wood items as well as a marble end table.
Overall, very pleased but I would like to see lower prices. When I started buying from them several years ago, prices for many items were a lot lower. I think it would be helpful to have more operators for orders via phone. Not sure if that has changed or not as it has been a while since I have used them. They have broadened their market to such a degree that it has affected what they were originally all about! Sometimes less, is more! Their purchasing process could also be easier with additional staff and less wait time. I also would think it would be helpful for their packaging department to look closer to ensure all parts are there before shipping. The extra time it takes to contact them and wait for them to send more parts is irritating as a customer.
Reviewed July 26, 2017
I have made many purchases from Overstock and it has worked out well each and every time. I like their very wide variety of goods and I expect to buy from Overstock again in the near future. A wider variety of selections wouldn't be a bad thing, but other than that, I love the deals. I went to the website just to browse and came away with 3 items I would not have bought if I hadn't gotten such a good deal. The website is good at finding deals tailored to your likes and interests.
Reviewed July 26, 2017
My experience shopping with Overstock.com is like a kid going to a candy store and that's what it feels like when I'm on it and this makes it one of my favorite sites to shop. It has an immensely extensive catalog and everything is discounted. All of their products are extremely well priced but high quality like you'd purchase in a regular stores. So to save on items like this is amazing. I feel like I'm getting a great deal on items that would cost me much more at a regular store.
Reviewed July 25, 2017
I like that they have a lot and a variety of stuff to offer. I also like that they have some good deals. It’s nice that they have reviews and that I don't have to go to a store to get the stuff. However, I don't like that some things are a little pricey or that they seem to not have a big selection on bigger sizes or are sold out a lot of times on the bigger sizes. My overall experience could have been better but was pretty good. I will definitely shop at Overstock.com again in the future. The site was pretty easy to use and find items of interest to me.
Reviewed July 25, 2017
I liked that their prices are better than a lot of in-person stores. In particular the thing that I liked best about Overstock.com was the way they had reviews that gave me a clear sense of how other customers rated the product and specific quirks of those products. Those were extra helpful when I bought a mattress and I wanted to know more about how firm versus soft the mattresses were. The shipping time was pretty good as well. However, I wasn't wowed by the experience because there wasn't a very good selection on Overstock.com, so it makes me less likely to go back to the website because I don't have a lot of faith they'll have the precise products I'm looking for and have a range of colors or patterns on things like sheets and towels.
Reviewed July 25, 2017
I really like the fast checkout and all the options that Overstock.com has to offer and I am very happy with my selection of items that they have in store for all us customers. Overstock is one of the best I have ever experienced and it's a blessing, but the prices of the shipping should be slightly cheaper and the handling should be given more care in the timely manner. But I give them a thumbs up because their customer service dept. handles all issues in a professional manner and they also treat you like a valued customer and I really enjoy the comfort that I'm given at my time of purchase and would highly recommend it.
Reviewed July 24, 2017
I like their price, easy online access and website navigation, easy options and categories to choose from, easy and good return policy and customer satisfaction. Also, I like the good quantity and quality of product selections and brands of items to choose from and it is easy to navigate my purchase and select brand names and specific products. Offers special promotional discounts for frequent buyers and coupons. Shipping and handling were easy to track, delivered on time, and not damaged. All items were brand new and not previously opened.
I had the comfort of shopping from my home without any of the quality stores near my residence. It's convenient and easier than going to purchase in store, comfortable with privacy and payment information. I did not have an obnoxious salesperson trying to get a commission from me, and that will make me leave a store in a second. I appreciated the quality of choices when selecting something to purchase, quality of name brands at discounted prices, competitive with other online websites. I would recommend it to a friend or relative.
Reviewed July 24, 2017
My experience with Overstock was easy and breezy and beautiful. It was very simple. I liked the filters because it narrowed my search to what I want purchased. Also, I like the fact Overstock is cheap but they have quality items, and that they have everything a person could dream about. I just bought a stunning bathroom set, it was amazing. There isn't much I'd change about Overstock besides the fact of the way you save the page you really like to your home screen, so once you save an item to your home screen it's like an application.
Reviewed July 24, 2017
You can buy really nice stuff at a huge discount. Clothes, furniture, handbags, shoes and BOOTS and stuff for my kids. It’s pretty awesome. It’s always the first website I check when I'm searching for something and I browse their new arrivals almost daily. The selection is great, the discounts are great, and the customer service is great, the shipping time is just a couple of days. I love it. Last time they sent me the wrong thing and remedied it before I had a chance check my email for their reply. They sent out the correct item free of charge, before they received any confirmation that I'd mailed the erroneous items back.
Reviewed July 23, 2017
They have a lot of neat stuff and they have a lot of different things that I like in electronics to many different things that other people would like and they also have free shipping on a lot of orders which is really good on my part. However, more or less high pricing would be better because most of the things that the sale are retail and they need to come down a little on the prices and also instead of there being extra cost on shipping they should change it to free shipping on all orders. Overall, it has a very good product assembly and a very good customer service. They have good background and products. They are a good business and healthy workplace.
Reviewed July 23, 2017
Overstock is a very popular online shopping source and I have seen many commercials for it on TV. There was a nice product selection with so much to choose from and I like the fact that everything is reasonably priced and easy to find. It is fairly reliable as well. The purchasing process was fairly easy, and the customer service was pretty good as well.
Reviewed July 23, 2017
My overall experience with Overstock.com was very pleasurable and their customer service team was very polite and professional… it was very easy to access the items that I wanted to view and choose from. I also really like the way that the products are displayed making your selection easier. The purchasing process is very easy and quick and getting you to a customer service rep to finish the final process is smoothly ran plus I like that they are easy to access on my computer. They have an overabundance of items and categories to choose from and they are very reasonably priced.
I love their selection of area rugs, household appliances and clothing for myself and my family. They really offer an alternative to a busy person like myself who may not have the time to physically travel to a store or mall. Maybe the shipping could be a little cheaper, smoother and a lot faster and more variety on certain items... it is sometimes difficult to access the website so I have to wait to view and place my order. Also sometimes the shipping and handling are a little expensive for the certain item that I may want to purchase...
Reviewed July 22, 2017
I really like the prices of everything that they have. Amazon is good too but there is something about this that is so different. It was very easy and really fun to use as far as the shopping part of it and also the checkout is just so amazing. I love it but when it comes to customer service, it sucks. My last few situations with having to contact them for help and it was not that great. Maybe if it was only one time but it was the last few times and that worries me. Overall, Overstock is great. I really enjoy it.
Reviewed July 22, 2017
It is really easy to find the items I want to find using Overstock.com's internal search engine. I like how their website is presented. It looks really clean, modern, and fresh plus it's also painless to make a purchase from click to click. I like that they have an incredibly large amount of really unique and great items. Their prices are usually pretty competitive with the competition, but it's their variety and selection of fairly hard to find items that brings me back time after time. But I think they would benefit highly from price matching other online stores, specifically Amazon.com. Amazon has them beat in the price market, and I'm sure it's been hurting them over the years not matching them.
Reviewed July 22, 2017
On Overstock.com, I like all of the new items you can get. They also have a large supply and variety of items you can purchase. I have purchased vacuum cleaners, clothing and more from Overstock and I have had great experiences for most items. I will say that it is kind of like Amazon and eBay with the difference being that you can buy items in bulk for large businesses which is something you really don't do on Amazon or eBay. However, I do dislike Overstock's shipping sometimes. Sometimes it takes longer than anticipated or longer than mentioned. Also, some of the clothing, just a few items, that I have received from Overstock have been smaller than advertised. All-in-all, however, Overstock was able to quickly rectify any issues I had and were a pleasure to use. The purchasing process was really simple, everything was clear, easy to obtain and the shipping details and item details were clearly outlined before purchasing.
Reviewed July 21, 2017
I ordered a necklace on 7/15, it wasn't shipped till the 17th, then it is now the 21st and it is still in transit after I was given two different dates it should of been here. I have been receiving emails all day and night stating the exact same thing, it has left Cincinnati, within 45 minutes away from me, but my package had been departed from there since 2 days ago. How is that possible? This will be the last time for me. I like to get my items in a reasonable time of me paying for them.
Reviewed July 21, 2017
Overstock.com has almost all the items you're looking for at a cheaper price. I have bought boots, bath towels, and bed sheets. It is great if you're looking for something that you're having a hard time finding in stores. It is fashionable and dependable. You shop the latest trends as well as bed and bath. I wouldn't change Overstock because it works. Also, it has an easy checkout process that is secure. You just add items to your cart and you can choose your method of payment without any hassle.
Reviewed July 21, 2017
It was a pretty easy experience and fast. I went on to buy some items and I had no issues. I like that it loads quickly and it has very easy checkout options. Also that it doesn't stop you when you're checking out and want to hit the back button to get something else like a lot of sites do. It lets you navigate very easily while saving your cart. However the website itself looks poorly designed, like a cheap knockoff of Amazon. Layout is even very similar but the colors are much more unpleasant for visitors. I think they should add a more recognizable design.
Reviewed July 21, 2017
Overstock.com have a very nice customer service and high quality product and easy return policy and I can contact them in twenty four hours. Very easy to find what I need including all sizes and colors. Easy and good price, delivery on the time as fast as they can. They’re the first thing I think about it when I want make online shopping. However, they do not have a free delivery when order under 50 dollars and sometimes the price difference between the same product but different color or size.
Reviewed July 20, 2017
The experience was great. They have a good sense of business. I like the deals they have daily and I usually find a better deal on their website. I always get great customer service and I have a good customer account standing with them. I felt like an appreciated customer shopping there. They will help me find the deal whenever I shop there and they have keen sense of closing deals. They also always answer in fashionably manner. Hardly wait a long time. They always have great selections of brands and their payment options are outstanding. Really appreciate their genuine character.
I can also compare prices and they will offer a new price to me. They never seem to disappoint me. I will continue to buy items from them. However the website layout can use an update. It should have a loyalty program advance. It holds its ground nonetheless. I respect their business growth. They are on their way up. Another thing they can use is an app. It will generate more sales and keep returning customers informed of what the latest product deals are.
Reviewed July 20, 2017
Overstock.com had a great selection, and I could find brands that are hard to find anywhere else. Also, the whole process was very streamlined, clear, and efficient. Sometimes, however, things aren't as easy to find as they seem. There seems to be a problem with restocking the more popular items. They run out of things that people want. Also, sometimes the prices are an issue, and there should be more free shipping. But the experience was rewarding and productive, and the quality and selection overall is outstanding.
Reviewed July 20, 2017
Overstock is a very good place for finding inexpensive home furnishings. They offer a large selection and a lot of unique goods you can't find on other websites for reasonable prices and often already discounted items are on sale. I bought a comforter on sale and the item arrived on time and matched the description. I also got some cashback. It was very easy to post a review on their website. But they almost never order free delivery, sometimes delivery takes 1 month or longer. Their customer service is not also always able to solve problems and once they made a mistake and sent me a wrong item and they was not responsive to my claims for a week.
Reviewed July 19, 2017
Overstock is a great resource for home items. I like the selection and ease of use of the website... Especially liked finding things for my home offered at a discount price. I also like how they help if your item arrives damaged. Staff is friendly and wants to correct any problems. After damaged item arrived, a new replacement item arrived super-fast. I hope they'd have fast or free shipping on their items. Overall, I find the selection is excellent. The customer service is excellent - their response is quick and problems addressed in a quick manner.
Reviewed July 19, 2017
I enjoy shopping on the Overstock.com website. I have purchased several items and I like the things I have purchased. They seem to be of good quality. Some of the items I have searched for seem a bit overpriced. I looked at lamps and lighting and the fixtures and lamps were way more expensive than Target. I'm sure they're higher quality, it's just something I noticed. I like the items I have purchased from Overstock. The ordering process was simple and customer service was very helpful when I called with a question.
Reviewed July 19, 2017
I liked everything about Overstock.com. There are tons of items on the website. The website was very easy to figure out and use compared to other websites I have shopped on. My experience with the shipping was great. The items I received were wonderful, in perfect condition and came right on time every time I have ordered anything from Overstock.com. I was very satisfied with my overall experience from Overstock.com. It is definitely a wonderful website and I love the store and will order plenty more items in the future.
Reviewed July 18, 2017
I've been using Overstock.com for years and I always have a positive shopping experience. They have a lot of products to chose from that covers almost all departments from electronics, jewelry, furnitures, kitchen and home appliances and many more. I love that they have a very good customer service because whenever I had problems with something I bought from them they are very much willing to help you in any way they could. I like to browse at their jewelry department because I usually find good deals there as well as the design of their products suits my taste. That is why whenever I go to Overstock website the jewelry department is a must to me. However, sometimes I am looking for a specific item and they don't have it which kinda disappoint me because I expect them to have it because I save a lot by buying products on their website. I would love to see them carrying those brand in the future.
Reviewed July 18, 2017
My overall experience on Overstock.com was ok. There were benefits and drawbacks. Buying was easy, but shipping takes forever (literally took weeks) and returns were awful plus you have to pay to return items so the process was not easy. Although printing the ticket was fine and product selection was pretty good. There are also specific things I enjoyed about it such as variety and choices of stock and sale prices are helpful to the consumer because there is a lot to choose from. The website was also easy to navigate.
Reviewed July 18, 2017
I like the quality items, easy and cheap shipping and my items always arrive in good shape and on time or ahead of time every time that I make my order. Everything works great, from the page layout to the ordering page. It loads quickly and it is always error free. They have a great selection of merchandise at reasonable prices.
Reviewed July 18, 2017
The experience was typical, hunt for product, put in cart and checkout. But I really didn't want to become a customer and get added to a mailing list but they seem to be geared more towards that than just checking out a guest. They have a nice variety of high quality merchandise at a decent price. I have purchased many household items on overstock throughout the years. I found some really nice sheet sets and after trying them, I bought a set for my parents as well. Now they no longer carry them. I would make it a little less cluttered, keep a record of past purchases or patterns in case you want to find the same item again if possible. Also maybe show somewhere where the overstock product was recently stocked such as Belk or Dillard's or Nordstrom.
Reviewed July 18, 2017
I like that they have what you're looking for at good prices. I also like the fact that they have a variety of different options when you look for something specific. They had what I wanted and they had stuff I didn't even know I wanted until I saw it! I have only used Overstock.com twice, but each time I had good experiences.
Reviewed July 18, 2017
I love Overstock. I've only had a problem with them once, my item was never delivered at all. Also, I dislike how Overstock has limited supplies and Overstock versions. So often they are a little cheaper but also less likely to have everything or the most current models in stock. This needs to change.
Reviewed July 17, 2017
I ordered a rug and after 8 days I contacted customer service because the online status had displayed "processing" since the order date. I was told that it could take that long for the item to be shipped and that it should happen today. 3 days later the status was still "processing" so I called again and they said it should ship out today, but after I pressed, the agent agreed to research the transaction.
Next I receive a cancellation notice because the item is now out of stock. There were 2 items left when I ordered and 2 days later the information still said 1 item left. If they ran out of stock, they should have immediately informed me, but they did nothing about it until I called twice! If this were Amazon, Target, anywhere else, I would have had my item within 7 days, not be calling to inquire why it hadn't even been shipped yet. Never again!
Reviewed July 17, 2017
I like that I am able to see a big selection of products that are organized very well. Their website has a good interface, but I would add some festive design. The designs could be more interesting during holidays, etc. I would also add a larger selection of makeup as well as adult diapers. I had an overall good experience with Overstock, what I bought was a reasonable price and yet the quality was really amazing and I got it delivered when they said they would.
Reviewed July 17, 2017
I had very positive experiences with Overstock.com on the several occasions I have ordered from this site: Excellent quality and large selection of merchandise, good and low prices, fast delivery, and ability to get free shipping on the products I have ordered from them. It would also be nice if inventories were stable, but given the nature of the site, that is probably not a realistic expectation.
Reviewed July 17, 2017
I like getting items at a big discount at Overstock.com and I like how it is very easy to search the site for the deals. I enjoy looking for the best deals. I usually look at the site a few times a week to see if there is a good deal on the site. I get very excited when I find a good deal and can't wait to lock it down and order it. I like how the purchasing process is very seamless and saves all my data so checking out each time is very easy. I don't like when I want a item and go to purchase the item and click on it just to have it tell me there are no more in stock. I wish they could do a better job updating the page with current statistic and pull the time when it goes out of stock. This is really where most of my frustration is with this site. But I like overstock.com overall and regularly use it for great deals.
Reviewed July 17, 2017
Overstock is a very good online shopping place. It is very good website that I have used a few times and was always a good experience. It was easy to use and I like it. The product selection and purchasing process was very good. I recommend Overstock to people who think they want to buy things on the online.
Reviewed July 17, 2017
Overstock.com has things which are always trendy and are at discounted rates for people like me. These rates which are already very low give me a great bargain and help me stock my house with the best possible stuff. As far as the product selection and its purchasing goes I really did not have any problem while finding stuff and paying for it. All the categories are self explanatory and neatly lined on the website. However, I really like the user interface, but the number of pictures should be slightly reduced. Also, the color on the website should be slightly mellow, instead of the blinding white that is used.
Reviewed July 17, 2017
The website has a good diversity of items and it is generally easy to transact. The prices charged are fair for the value of the product available and I enjoy shopping at this Site. A greater diversity of items would be better. I would like to see Overstock expand into the parts area be there appliance parts, auto parts etc and any other items beyond what are currently available would be of interest to me as a consumer online. The overall transaction processing for purchasing is generally good. Also, it seems like the structure of the customer service is in place to support the buyer online. I like the site.
Reviewed July 16, 2017
I love the website. It is fun and easy to use. I love all the selection and there is always something for everyone. I like getting the best deal as I am a bargain hunter. However, the fees plus shipping can be misleading. Always read the fine print and know the total cost before you buy however this is the case no matter where you buy. Other than that, it is very exciting to look for the best deal and the items are always changing. I really like finding great deals on name brand products. I just keep coming back.
Reviewed July 16, 2017
I was very pleased with the selection of products and the price range of the items that I was interested in. The site was easy to navigate and the products were easy to locate. The checkout process was simple and I had no trouble placing my order. My order arrived complete, correct and in a timely manner. I was very happy with the time it took to receive my items. So I have continued to use overstock.com for much of my shopping needs. From start to finish it was an enjoyable experience and I have recommended it to several friends.
Reviewed July 16, 2017
Overstock.com has variety of items including home goods, electronics, clothes, shoes, jewelry, makeup even furniture. I like that I am able to find something for everyone even if they are picky. Great for product selection and finding gifts for certain people plus process of everything including shipping was easy and hassle free. Purchasing process and customer service is good. But dislike that it's a little overpriced and quality of items could be a lot better. Sometimes I don't get the actual item I wanted and items are low quality, out of stock, back ordered from other stores and not worth the price.
Reviewed July 15, 2017
My experience has been very good and beneficial. Overstock has a lot of value and a lot of good things going for it. eBay and Amazon are more popular but Overstock is catching up and doing well. Overall, very nice selection and products are good. The only thing I would change would be more exposure. That way we can get more products and more services available.
Reviewed July 15, 2017
I like that the search feature is very specific which is awesome because for my house I have very specific needs, size, color and style wise. I would like some more incentive for consumer and pictures to know what it looks like in natural lighting. I also very much like knowing what the product looks like in real life as well as consumer opinions before I buy online. Other than that, I got a high-quality jute rug for pretty cheap so I had a great experience. The product selection is vast, which makes it fun to shop around and stay on the site (probably longer than I should) and it's affordable so I can feel OK about it!
Reviewed July 15, 2017
I enjoy the whole process of ordering something on Overstock.com. If you are looking for something, you can usually find it on the website, in all different price ranges. Some are at very good or reasonable prices. I especially like their bed and bath products. The process of ordering is seamless and products are shipped in a timely manner. Anytime I have had to call customer service, their representatives have been courteous and helpful. However, I would change the price of some things that are too expensive and cheaper shipping rates. Sometimes the cost of shipping something is as much as the item itself.
Reviewed July 15, 2017
It's easy and simple to use. Overstock has a lot of different products and choices. It's convenient and very reliable. But some products that I would like to purchase are not available on this website. I have to look on other websites to purchase specific things that I need or want. It took a really long time to receive my packages too. The product selection could be a bit better, and the shipping should be much faster. Nevertheless, the customer service was excellent on this website. The purchase process was very fast, easy and efficient. I felt safe using my card information on this website. I would recommend this to my friends and family members for sure.
Reviewed July 14, 2017
Overstock provides a plethora of options to buy from. Its unique and organized website is very easy to understand and navigate. I rely on Overstock.com to buy the majority of my current household items. Never have I ever not found anything that I searched for but they should position their advertisements in more convenient areas, sometimes they can be annoying to look at. Overall my experience with Overstock.com was a very pleasant experience. I never struggle with product selection and purchasing my goods. Also, when I'm confronted with a problem Overstock's customer service does an amazing job trying to help me resolve problem.
Reviewed July 14, 2017
I like the variety and quality of products available from Overstock. They have just about anything I want or need for my home. It was very easy to shop on the site. But some of the items on Overstock are overpriced and not near the retail prices you find elsewhere. I would like more of a realistic price on certain items. That's the only issue I had with Overstock. Overall, it was easy to navigate to the section of items I was looking for. Being able to filter my search was also an easy task. The checkout process was smooth and easy.
Reviewed July 14, 2017
I like the ease of navigating Overstock.com. I also like how many different products were available. The prices were very good and the quality of merchandise I received was top notch. I ordered a pair of boots and the process was simple. The boots arrived in a timely fashion and the product was better than I expected. There were no issues with shipping handling or payment. However, I would change it to where you could have a customized home screen that showed your preferences. Would be cool if they price matched Amazon or other online websites. I also think the name Overstock implies a negative perception of the merchandise. And it would be nice if there was a rewards program or a coupon you could use because of a previous purchase.
Reviewed July 13, 2017
I like the less high overage charges, more variety, more choices to what you can get. You can pretty much reinvent your whole home with this specific store. This company is quite innovative, has great selection and overall great customer service. They ensure you get what you want when you want it. Overall, they have stylish and great inventory and more bang for your buck. Great store overall. I love this company and shop there most of the time. The staff is really helpful and they make sure you are left satisfied and all.
Reviewed July 13, 2017
They're considered one of my favorite companies to shop via the internet. Excellent and extraordinarily fast delivery and I totally trust this company. The best prices around, great customer service and incredible access to product upon purchase. I like everything with this company, especially the convenience and the easy access of getting the supplies like furniture. It is very affordable and convenient to get things.
Reviewed July 13, 2017
I like the Overstock.com's website layout and color, and that I can find everything without a lot of looking. Their website is very easy to maneuver and the categories are easy to find. Also, I like their prices on items that I need for household and technology. Customer service is great, shipping is acceptable, and I always get my shipment on time. The check out is easy to do and not too lengthy. I really enjoy shopping on this site.
Reviewed July 12, 2017
I like their low prices and good navigation. It's a decent site with decent customer service but it could be better. It seems a bit old fashioned but you can find decent basic things at low prices. But they have low quality items and a lot of things that are dated or out of style. A lot of the clothing is no longer in style but classic jewelry there is usually pretty good. We have also gotten decent furniture there so that's ok but a lot of it is low quality. My experience is generally good but a lot of the items just aren't what I want so I don't really shop there anymore. I like Amazon much better and also Wayfair.
Reviewed July 12, 2017
They gave good prices and a great return policy. Their website has many things, you are sure to find something from shoes, clothing, jewelry, home accessories, etc. I have bought shoes several times as they carry inexpensive and also expensive brands to choose from. I would add more household accessories. Other than that, I buy from them often and have never had any problems with their merchandise.
Reviewed July 12, 2017
I like that Overstock has a large variety of things, and it has almost every product that you could buy at another website. I also like that the prices are relatively low compared to other sites, and I often can get the same product for cheaper at Overstock. But I would like if Overstock had more site-wide sales and site-wide coupons/promo codes because that would make their prices even more competitive with other websites. Other than that, the product selection is great, and I really like the purchasing process. It makes everything clear, such as what you will have to pay for shipping, and what payments options are allowed.
Reviewed July 11, 2017
Ordered June 27th comforter set for grandson's birthday July 7th. Was told it would ship in 2 days and recd before 5th. DID NOT SHIP. Told on the 30th everyone left early for long holiday July 4th weekend was told on the 3rd would ship the 5th and be received by the 7th that there were 77 in stock. Was told on the 5th they were having technical issues at the warehouse and could not give me a shipment date. MANY PHONE CALLS NUMEROUS CHATS AND STILL PROCESSING?? None of the representatives I have talked to can get a resolution just want my item. Was told on the 7th still processing 74 in stock now 10 days told to wait till Monday the 10th to see if it ships.
That will be 13 days then another 8 days maybe to be received. Which will be 21 days. Printed Picture of comforter and printed out all the Emails and Chats gave them out at my Grandson's Birthday party. So everyone could see I wasn't the one who disappointed a child but OVERSTOCK.COM was. I don't think I have ever been subjected to such poor customer services with PEOPLE that apparently don't have the authority to actually help a customer. Told on the 10th that I would have tracking number by end of day. Told on 11th that tracking # was still unavailable. Website says item is out of stock what happened to the 77 that were there? My 11 yr old grandson checking porch every day for his gift. Shame on you Overstock.
Reviewed July 11, 2017
I like how Overstock.com has a good and easy layout compared to past sites and how it has something newer than others I have seen because of how it stands out from what I am use to. It was something so easy and cool to me because I am able to pick something out and choose what I want and how I want without leaving. How I can see such a big selection and be able to talk to someone fast is great as well. However, they do not have a lot of sales and I think they need to make it better by using the customer's preference and think about how they would spend. Also, it could have it easier to find the price.
Reviewed July 11, 2017
There are many things I enjoyed about the Overstock website. First of all, the website is user-friendly and that is a must. Right from the page downloading you can see how organized they have everything. The prices on MOST of their stuff isn't bad, but it could be a little cheaper. There are more things I like about it rather than things I dislike more. There could be a few changes to the website. Make it more kid friendly, I like how the page is groomed but it is not very child-friendly in the visual aspect. Products could be less modernized, more selection of brighter colored and just some general more unique items. Nevertheless, my overall Overstock experience was great, just as advertised in the magazines. Seemed to flow pretty well through the whole shopping process. I already knew what I wanted so I didn't spend much time browsing at anything else. I would recommend Overstock.
Reviewed July 11, 2017
I like how Overstock has a variety of things to chose from and how quick and easy it is to use the website about it. I like the website in general. It's effective to my use. But there is barely any sales on the website. Also I feel like it's copying other websites as well which is not good at all. I don't like how long it takes for the packages to come to be delivered too. It takes forever for items to ship to my house.
Reviewed July 10, 2017
Overstock has a great variety of products to choose from with a great price range. It also has different sellers that you can buy from. I love Overstock because it is one of the best companies to purchase from and I continue to purchase from there all the time. But I wish there was a way to keep all of the same products in one spot and just have different sellers on them instead of looking through the whole site and finding different things on different pages. Other than that, Overstock is a great experience that's why I continue to use it. I have use Overstock over 15 times and I love their products. All the products I have are very good products and I have only made like one return on a product.
Reviewed July 10, 2017
I prefer the prices at overstock.com more than any other online shopping platform. They're cheap but have good quality items to choose from. I've made several purchases here on numerous occasions. When purchasing on Overstock I feel that the selection is limited and I wish there were a wider selection of things to choose from. Also I wish they offered free shipping like Amazon Prime, seeing as how I make several purchases on this website monthly. But my overall experience was good with overstock.com. I feel that it is a reputable company with trustworthy products and customer service representatives. I will continue to shop with this company but would highly suggest there being a one time monthly flat rate shipping option for customers like me.
Reviewed July 10, 2017
Overstock has a great variety, value, and quality of available products to choose from and has ease of ordering and free shipping on some items. Pretty darn fabulous. They have a great selection including unique and hard to find of items which make it a cool place to shop when you search for something you would like to purchase and their Customer Service is pretty good overall for assisting you with any problems or return of items. The prices are also very reasonable and affordable if you are on a budget and purchasing process is great. But the website is somewhat hard to navigate sometimes and at times it is difficult to get back to an item you liked or may want to purchase without searching again as there are a lot of items. For example, if you click on an item and then wait and go to a different type item it may be hard to get back to that initial item to go ahead and purchase.
Reviewed July 9, 2017
Overstock.com's selection was pretty good and the purchasing process was pretty standard compared to other online stores. I like the convenience of shopping online and I like that they have a pretty big selection. I also like their coupons and sales and that their website is easy to use. However, from their commercials I would expect their prices to be a lot lower than they are. I wasn't that impressed with their prices and I probably wouldn't use them again because they were fine but too expensive. Also when I used them I signed up with my email but they sent too many emails afterwards.
Reviewed July 9, 2017
The descriptions of the products (jewelry) were accurate. Everything was up to my expectations. I would do it again in a heartbeat and I also recommended it to many of my friends and acquaintances. All in all, it was fast and easy. I liked all the styles offered, the selection of the jewelry, the prices, the quick delivery time, and the fact that the delivery was free. But I liked the shipment from UPS better than the one from the USPS, because the USPS just left it on the floor of the foyer of my apartment bldg. instead of in the box.
Reviewed July 9, 2017
I like the good layout of the site and easy navigation as well. The cheap deals on big name products and delivery options are great along with the check out process. On the other hand, an ability to save credit card info and shipping preferences as well as gift options would be great. Also a better prediction of products I might be interested in to come up first. More products in standard sizes as well. When I can find things in my size it's great but that generally isn't the case. And the search function is a little confusing and slow. Altogether it was an average site. Nothing great, nothing bad, just ok.
Reviewed July 8, 2017
Overstock.com's product selection is one of the best that I have seen. Other sites have made the browsing experience needlessly complex, and Overstock has kept it simple. It is easy to navigate the site, and I like the categories at the top of the site. Departments are easy to identify and the site is easy to browse in categories. Ordering was as easy as anywhere else, and I have had no problems with my most recent orders. However, customer service on Overstock.com is hard to get to. I would like to see a more easily accessible link to customer support and one that is easily identifiable and in the same location on every page.
Reviewed July 8, 2017
I really like their selection. It has many clothes and items that I like. Their website is also very good because they have a good setup and I like the layout. The prices may be lower then so that I could buy more stuff so that I could fill my house with items from this amazing website. I also think they need to stock more. There is a mass product selection and the purchasing process is easy. Also the customer service is very helpful and I feel like they take their jobs very serious.
Reviewed July 8, 2017
I like the amount of product that Overstock makes available for purchase. They have a wide variety of choices and the website is easy to maneuver through. It is easy to find what you are looking for. The ordering process is easy and very user-friendly. The product is shipped and delivered in a timely manner. I was happy with all aspects of my order.
Reviewed July 7, 2017
I ordered two items which were shipped. During transit they recalled the items and returned them to themselves. After speaking with two reps that had no idea why and promised to reship the items I received an email stating the price was too low and that is why they were returned.
Reviewed July 7, 2017
I like that there are things on Overstock that you cannot find anywhere else. And their prices are good. It is a good place to buy gifts for people and the website is easy to use. It is easy to find what you are looking for and the checkout was as easy as any other site. However, they should change the layout of the website. It would be cool if there was a button you could hit to see pics of examples of each of the categories. I would recommend Overstock.com to anyone.
Reviewed July 7, 2017
I can find anything I need on Overstock.com. It has everything from jewelry, clothes and furniture. I can usually find the exact piece that I want. I don't like the prices sometimes because I think that sometimes there aren't anything. I would like the prices to be a little better but I know I'm getting the good quality so it's hard to complain. It's very easy to navigate through the website. It's always a pleasant experience visiting the website. The customer service is always helpful and the reviews are great.
Reviewed July 7, 2017
They have name brand items at a cheaper price as well as high percentages off of items that I need and I can afford. Plus they have free shipping at times and a good return policy. I wish they would get certain items that I can't find anywhere else but other than that I am completely fine with what they have to offer. I was able to get the items I needed quickly and the prices and shipping was low. It was a fast checkout time as well and availability of items was outstanding.
Reviewed July 6, 2017
I really like the selection and the prices. Most of the time I shop at Overstock.com I end up buying more than I initially logged in for. There's is a huge selection of items. It was easy to check out... Actually it was pretty quick. I did have a minor billing issue, but the customer service department handled the matter quickly and politely. Overall, my experience was great.
Reviewed July 6, 2017
Their prices tend to be cheaper, they carry well known brand names, they have coupon codes and they have broad categories to choose from, like furniture, clothing, electronics, etc. But their online customer service wasn't very nice to deal with. They didn't seem to understand the urgency of the situation I was in and why the issue of the pricing being incorrect on the website was so important because I was dealing with a very limited window to take advantage of a sale. I also think the search function could return results a bit better. Overall I liked it because I was able to find exactly what I wanted for a very, very good price and it arrived in good time and it was new not refurbished. I was very happy with my purchase.
Reviewed July 6, 2017
I love Overstock.com and I would choose them over everybody. They are incredible and very well known at what they do, and they are head over heels the very best. They're a little on the expensive side but it was one of the greatest experiences that I have ever had with any company. I would definitely tell them to all of my friends.
Reviewed July 5, 2017
Overstock.com has its advantages and disadvantages like any venture or store. I like the prices that you can find online at it for bulk purchases and its product value isn’t too outrageous. I've only purchased a small amount of items from the website myself. Searching and finding products including those other websites do not have is simple. Also great for my business when needing to restock some items but unfortunately not every price of certain items seems a fair one.
Reviewed July 5, 2017
My experience using Overstock.com was an enjoyable experience. Customer service was great. Everything was good and the purchasing process was a breeze. It's just a click of a few buttons and you're there. The website had everything I wanted and I was in no rush to do anything. Everything I needed was easy to find and I had no trouble doing anything. I found what I wanted and got out. But the website design needs a touch up. I feel that the website page is too old fashioned. They also need to improve the website pages. I find them too old and outdated.
Reviewed July 5, 2017
One of the things that I enjoyed about ordering from Overstock.com was the speedy shipment of my order and the ease of use of their website. The selection seemed to be very adequate and very diverse and satisfactory. I had purchased a couple of decorations for the house on Overstock.com and I was very pleased with customer service. I would like the prices lower but I think overall it was very good.
Reviewed July 4, 2017
Overall I like Overstock.com. It's very enjoyable. The purchasing was easy and prices including shipping times were very reasonable. I like the variety of choices in overstocked items that are available as well as distributors is also a welcome change. The webpages are laid out with great ease when searching for certain items. But I would like to see more colors available if possible. I understand that they get and sell overstock but some items have colors listed (and they are a new item) but only one is available. The search bar is also my biggest issue and search keywords are not always a match and you end up looking through items that were nowhere near what you were searching for.
Reviewed July 4, 2017
They have good deals with a lot of variety to choose from and so far I have never really had a problem with their website or their shipping orders. I wish there would be more deals or buy one get one free offers but other than that, I'm fine. My overall experience like using Overstock.com has been pretty great.
Reviewed July 4, 2017
There's a big selection of items and I can always find what I'm looking for. Also prices are cheaper than anywhere else and I feel like I can get a good deal. Overall I had a good experience and my items turned out to be decent quality. But it was hard looking through all the items to find a good deal. Also, sometimes I worry about the quality of the items I'm receiving and whether or not they're real or counterfeit. I'm afraid to buy something that claims to be a name brand.
Reviewed July 3, 2017
My experience with Overstock.com was just in a positive way! It's a very user-friendly layout and web design, very easy to understand and to click through. The variety of shopping item is very big you could browse for hours there. I didn't have any kind of problems with any item I ordered there. My item was shipped right away and a couple days later I had it. The customer service is outstanding. They're very friendly and respond very fast on questions. However, the prices are a bit too high in my opinion. When I look on other webpages for this one item I usually get it a little bit cheaper!
Reviewed July 3, 2017
I like the Close outs, deals, easy to use navigations and coupon code for free shipping. Also like the quick check-outs, big number of values, full use of browsing and target searches. They need more deals though. Prices aren't always the best deals. Needs coupon codes that work, price match, more variety of items and small inventory at times. But overall better usage of site, superior snapshot of items, customer service responds within a day, variety of payment methods and quick resolution time.
Reviewed July 3, 2017
I like the prices of some items and dislike the prices of others. I would probably change the prices. Some items don't seem worth the money and others do seem worth it. I suppose the Dane rules apply to just about any store. However overall the prices are very reasonable and this site is my on the top of the list of my go-to sites. I like that the website is easy to navigate and when an individual is ready to purchase an item it is quite simple. My 10-year-old daughter might be able to purchase an item from this online artist as well.
Reviewed June 27, 2017
In the first week of May I ordered a leather sofa from Overstock and paid in full. The second week in May, Overstock delivered a damaged and opened sofa which I rejected and asked for a replacement. Someone at Overstock went in and canceled my order and canceled my O Club; they did not refund my money. I contacted Overstock and spoke with Jaime and Chandler and they said that they "would check on this" but never got back to me with a new order number for the sofa. I then called the "Executive Complaint" team and spoke with Brandon who found me another sofa and matched the price. Again, I paid in full for a replacement sofa after Paypal canceled the first order and refunded my money in response to a complaint I filed a complaint about Overstock.
The sofa was in stock in AN OVERSTOCK WAREHOUSE in northern California (according to Jaime, with whom I spoke a second time today after she hung up on me the first time after stating her name - someone who does not know how to use a phone... what should THAT have told me - she told me that it would take two weeks (after Brandon in Executive Complaints told me 10 days)). I would not recommend this company to anyone. They are a bait and switch operation of people who like to have the customer put his/her hands in a burlap bag in the belief that he/she is in touch with the "golden tablets" of good customer service, first hand new merchandise, and anything else their competitors have to offer.
Their CEO Patrick Byrne is an incommunicado jerk who has no interest in a company that is going downhill. If you DO have issues with this company, please contact your credit card company (Mastercard, VISA, etc) and place a complaint through the Comptroller of the Currency for fraudulent representations. Then contact your local media news teams. Then contact the Better Business Bureau. Then go the social media sites. Make it a project to discredit them once a week to convince customers to seek alternative vendors.
Reviewed June 22, 2017
I ordered a product on 6/16 and on 6/18 I looked up the tracking number and it said, "Invalid number.' I waited till 6/20 and checked again... same result. On 6/21 when I received the same invalid number I contacted Customer Service to find my package. That agent said they were embarrassed that this happened, they have contacted the warehouse and I should be getting a response today.
That night I contacted them again because I receive no response. The agent now said it takes 2 days to get a response and that this rarely happens. When I confronted the agent with, "If it rarely happens why is it a drop-down for a reason contacting Customer Service and why is there a supposed special person that deals with this type of thing if it is rare?" I received a response three times that they can have someone contact me in 2 days with a new tracking number or a response to where my package is. This is unacceptable. They would not accept if it was money I owed them. I don't think it should be an acceptable response for me to wait two more days to see if they can find my daughter's present. If it takes too much longer she won't get it on her birthday all because this company doesn't know how to run their business efficiently or effectively. I won't order from here again. They can't honor their commitments to their customers.
Reviewed June 20, 2017
Never will I purchase anything from this company again! Initially purchased this set from Overstock due to Wayfair being out of stock but I have no idea if this set would have worked or not because I never received the table and the umbrella received was damaged. Tracking information given after my order was placed was the incorrect tracking. Reached out to customer service 3x and finally received the correct tracking. Once the item was delivered we realized we were missing a table. After calling 5x and speaking to 2 supervisors, I'm all set with overstock. I'll stick with Amazon and Wayfair. The people who work for this company have no idea what they are doing.
Reviewed June 19, 2017
After ordering a bed from Overstock.com, I was excited to get it delivered within a week from ordering it online. Unfortunately, they dropped the ball more than once. I was told that my delivery date was on a Thursday between 1pm-5pm but I never got a call from the company or the driver letting me know that I wasn't receiving my furniture that day as promised when I ordered it. I had to call customer service just to find out where the driver was, by this time it was already 6pm. They then proceeded to advise me to have it rescheduled but they couldn't get me in the schedule until the following Monday between 1pm-5pm. They informed me that they would give me a $50 credit for any future purchases online for the inconvenience.
Come Monday, I got a call after 5pm from the driver stating that they were running late and they wouldn't be at my house until another half an hour to an hour. Finally by 7pm, the delivery team show up and deliver what they thought was everything. However, I had to point out that there weren't any screws to put together the bed. They searched the truck and couldn't find anything. Although they were here to both deliver and assemble the bed, they couldn’t accomplish even that. So they told me to call customer service to have them ship me the screws. After speaking with several representatives they concluded that they would mail me the items needed within a week or so and I would have to assemble it myself. I will never order from them again.
Reviewed June 13, 2017
I like the variety of furniture and home decor products they sell. They offer a lot of free shipping on items and frequently have flash sales. You can read user reviews and ratings for products and they seem to have good customer service. However, some of their products don't have good description and have unclear or not enough pictures on them. It makes me uncertain to order online sometimes. I also worry about returning items if I don't like them. But the first time I ordered from them wasn't bad at all. It was fairly priced and the shipping was fast enough. I remembered ordering from them again and the experience was about the same. I don't have any problems with Overstock at all.
Reviewed June 13, 2017
Overstock.com has great prices and nice quality items. I especially like the value of the bedding comforter sheets and other linens. Some of the furniture looks inviting and I am considering a specific couch on my next purchase. They should have more categories, clothing, more lines, better choices for outdoor patio including furniture and more garden items, candles and torches are always nice in gift packages for giving. The prices are usually good although sometimes appear not to be a great bargain. I've had a very good experience with them so far, and I have liked all the items I purchased. The bedding was of good quality and I feel I got a bargain.
Reviewed June 13, 2017
I have been using this for years. It's easy to shop online and no hassles. I like Overstock.com's lower prices and shipping costs. Due to discontinued items, the prices are lower and it is easy to get heavier things shipped at a lower cost. They have fast shipping too. However, I don't like the cheaply or poorly made items that are usually discontinued items that stores can no longer sell. Also their credit card needs to be improved. Hard to get approved there. Very confusing.
Reviewed June 13, 2017
I like Overstock because sometimes I find items that are sold out on the other websites that I use and it's easy to search for the items of interest. I also like that ordering is easy and my information isn't compromised like on the other sites. Also, I like how the pages are set up for viewing with text and pictures. Plus they have good deals and coupons. They are great for movies, cds, books, and stuff like that but they don't always have the item I am looking for. I collect action figures and wish that they had more available. They only have youngerish toys.
Reviewed June 12, 2017
I ordered a watch with day, date, and time. Received watch 6/9. Watch was in mailing envelope wrapped in newspaper. No box, no directions. It doesn't keep accurate time. Day and date dials don't work at all. The only thing I can say is the watch still had its plastic covers on it. When I looked to see about returns, I find that is also a rip off. Overstock does not return your full refund. They give all kinds of excuses. Restocking fees. You pay for the return. You pay if you removed the wrapping. So I figure I just got ripped off $30.00. It's a good thing I never ordered furniture or a rug. The shipping return costs alone would kill ya. This isn't right to do business this way. And I am disappointed in a company that shipped this watch from Ohio. When their headquarters in Salt Lake is about 3 hrs away. And as far as saving money! There are other sites less expensive. By the way. I have no order number only a USPS tracking number.
Reviewed June 12, 2017
Overstock is a good place to find a huge variety of things and most of them are at a great value. Sometimes there are very good sales as well. I like the selection, the categories, and the value on some items. But the product selection needs to be tweaked and increased in many popular categories. Also, better pricing in some areas. I see some things that are not even as cheap as an in-person purchase which should never happen. And maybe they could use more promotions. I've had no issues with them doing purchases, and the customer service is pretty good. Overall a quality experience.
Reviewed June 12, 2017
It is a secure website that has a huge selection of everything. Any time you need anything or looking for hard to find items you will find it. I often shop for my home and for presents. I showed there last year for Christmas and most of my shopping was from Overstock.com. I do recommend it and I told my friends and family about it. I love the speed of making a purchase and that it goes smooth and haste free. Also delivery time is great. Always comes when it is supposed to come. However, sometimes items they don't have it in my size or not the colors I am looking for. But for home furnishings and their prices no complaints. Customer service is not very helpful or the site is down or too slow but overall it is absolutely amazing.
Reviewed June 12, 2017
I like everything about overstock.com. It is a great website to buy things and I like shopping there. The free shipping is great and they have everything I need for my house. Everyone can find what they need there and it's fun and cheap. I really enjoyed myself and there is no reason to go anywhere else. I would do it again every chance I get.
Reviewed June 11, 2017
I like the ability to purchase items in bulk or in multiple sets while saving money in doing so with coupons. Savings are sent directly to your email based on your profile and interests. But it would be better if I'm able to mix and match certain items to be able to get savings quota. Other than that, the product selection was very wide and easy to search and filter to find exactly what you were looking for, and the checkout process was self-explanatory and easy to follow. It's very easy to do business with Overstock.
Reviewed June 11, 2017
My experience was pretty good. We bought a mattress, was easy to find what we were looking for and was affordable. The item was delivered on time. I like the variety. You can find all kind of items and every item also has its own variety of selection. I also like that you can find affordable items and usually free shipping in lots of them. Another good thing is the coupons they email me. But I did not like that they were not very clear when they offered us a protection plan for the mattress we bought. We thought we were getting some sort of extended warranty and it ended up being just a mattress cover. Total waste of money.
Overstock Company Information
- Company Name:
- Overstock
- Website:
- www.overstock.com