Overstock.comConsumerAffairs Unaccredited Brand
I owed on a back bill. I did a payment plan with them, which they were authorized to take a payment out every month tell it was paid off. The last payment of 25.78 was never taken out. I called about it and got a lady who said it was a mistake on their end and it was taken care of. I am now receiving bills for back payment on an account that was paid off. No one will contact me back. Every time I call, I get hung up on or rude people saying I owe this and I have to pay on it. I am truly upset Overstock allows this type of behavior. Wouldn't you rather fix the problem, instead of causing a bigger one?
I was a frequent buyer of Overstock.com products until I ordered a sheet set...described as blue it was a horrible hospital green that did not fit right at all. I found that to return the item would cost me far more in restocking fees than what I paid for the item to begin with. I wrote a review to that effect and Overstock refused to publish it. I have not purchased from Overstock since. Be sure to read the fine print. I’m disgusted by their recent commercials. Beware. Do not purchase from Overstock.com.
I called and placed an order for matching colors in covers. I ordered a total of 4. I received only 3. 1 loveseat in chocolate, 1 sofa in green and 1 sofa in cream so as you can see not even a matching set. I called, explained I not only got 3 and not one even matched and was still missing 1. They were to send me the other chocolate sofa and the cream loveseat. It has been a nightmare trying to get my complete order. I WILL NEVER EVER ORDER FROM OVERSTOCK AGAIN.
I went to make a payment on their credit card's website yesterday on my due date and the website was not working properly. It wouldn't allow me to select the amount to pay. This morning I spoke with a customer service representative about the issue and she admitted the website wasn't working but told me they were going to charge me a late fee anyway. I asked to speak to a manager and the woman she transferred me to said the website has been fine even though the prior rep said it wasn't. I had her again transfer me to an account manager. This account manager told me there was nothing they could do and even told me it must be my browser even after the first rep admitted the site wasn't working properly. She said they couldn't do anything even though I told them they would be losing a good customer. Epic failure for their customer service team. Needless to say I won't be purchasing anything anymore from this poor excuse for an organization.
I generally do not save credit card information on online accounts. If the NSA can be hacked... If it is a site I want to use again, I alter the credit card information so it is not correct until I go to use it again. I tried to change my credit card info on Overstock.com and was told I could only do that when completing a purchase. My guess is that if I changed the card while completing a purchase the changes wouldn't stay because now the credit card is invalid; and I can't complete the purchase. I don't want to purchase from this company ever again. I tried to cancel my whole account but was told that I could deactivate it by entering a bogus email address, but that doesn't change the fact that my credit card information is still out there. I ended up changing the address linked to the credit card so at least it can't be used. Buyer beware...
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Ordered chairs from overstock.com, one set of chairs arrived. They were the wrong height (based off the description online). I went online to chat with a rep who was friendly, then informed me it was $20/box to return them and to refuse delivery of the 2nd box. I will not be home to refuse delivery and overstock refuses to do a return to sender. I was emailed the label for the first set, contacted UPS for a pick up and they want anywhere from $5-$15 to pick up a box unless the company calls and requests a pick up. Contacted overstock, they will not call UPS and schedule a pick up. On top of it the rep did not understand and wanted to send me another label and pick up and charge me $27.20 for it. Worst customer service, needless to say I will not be buying anything from them ever and will take my business elsewhere.
I was buying 1 comforter and before I hit purchase they charged my Visa double the amount and did not send me a confirmation so I have no reference number just an amount charged to my Visa. I attempted an online chat and twice they asked for my number. They advised me to cancel preauthorisation with my bank. I have no idea what that even means but I will be contacting my bank. The charge came from Fedex Rydalmere.
I ordered perfume for my son (Christmas gift). Money was taken right away from the bank, perfume never came!! I was trying to contact, e-mail Overstock, nobody never contact me back!! I just feel like this website is created to steal people's money!!! No respect for customers at all!!
I ordered a bed frame and headboard from Overstock. I received numerous emails, texts and phone calls confirming delivery on 2/9/18 at 4 pm. So, in order to make room for our new bed, we sold our old one. At 4 pm on 2/9/18, I received a phone call stating the delivery guy informed their dispatch that our bed frame and headboard was not on their truck. How come I received so many confirmations? Don't they check their deliveries? I was told they do not know what happened and because it was Friday they would get back to me next week because they close on the weekend!!! My husband and I would have to sleep on the floor!!! I called Overstock. A guy called "Dallas" answered the phone. Before I could complete my conversation, he interrupted yelling loudly and very rude and hung up!!! I was shocked. This is their customer service. I canceled my order and will NEVER buy from them again! TERRIBLE COMPANY!!!
Lamps from Overstock - I would not recommend these people. They send out faulty items. It has taken me over 1 1.2 months to correct the billing on PayPal. They do not listen to their customer. DO NOT USE, not worth your time.
I have created this account just because I want to write a review about Overstock. I have never faced such bad customer service. I have bought a computer table with Overstock and 3 pieces came damaged. I called Customer care and informed them the situation. They gave me a different number and said I need to speak with them. I called the other number and waited for 45 min and no response. I called Overstock back and told them that I don't want the furniture and I am going to return it. I was shocked with their response. They told me I have to call the same number and find out how I should return it. This is ridiculous that I have to go through this. I am never going to buy furniture from Overstock and do not recommend for anyone to do so.
I created this account just to complain about Overstock, I have experience so much bait and switch. I don't know why I kept going back. 1/2 of the art I purchased looked nothing like the picture, nice pic online and you get garbage in the mail. The final straw was today, I purchased a mattress topper for my son's bed. What arrived in the mail was a joke, the foam had been compressed so much that it was very hard (probably due to extreme compression in packaging), rumpled, stunk like chemicals and was wrapped in Saran wrap. I hurt myself just trying to unfold it. How could this ever go on a bed?? I paid $80 for this garbage. I am so disgusted. Overstock also moderates their reviews and if you ever say bait and switch they will not post your review, yet this is what they do most of the time. This company is not ethical or honest.
I ordered a sofa and 2 loveseats. The sofa had no back to it. I promptly contacted them, and they had to ask me at least 8 times, over the course of at least 7 days, what the problem was. They wanted me to send them pictures, which I did send on 3 separate occasions. Again, they wanted more pictures, to a different e-mail. Instead of just coordinating this themselves, I needed to forward more pictures. They told me I could throw away the boxes to the loveseats, so I did. Meanwhile, I have been hanging on to a useless sofa, a sofa box, and a corner piece that I didn't order. Their solution was to have me send back the sofa (which I understand) along with a loveseat. They were ordered as a set, but I have no box for the loveseat, and frankly I want the loveseat because it is nice. I told them I will not do this. They told me I could go buy a box to put the loveseat in and they'd reimburse me for the box.
This is unbelievable. Rather than find a way to bend the rules to offer a credit, I have to find a box, and ship back multiple things, and hold onto all of this useless furniture for 2-5 days. Then I got one more e-mail today, asking me if I received the backrest, because they claim that all of the boxes were delivered. They were delivered with no backrest and a corner piece that I didn't order. As I showed in several pictures I already sent them. I am very disappointed, and will likely never use them again. It's unfortunate, because I had previously had good experiences, but can't waste so much time, especially because this is a place of business.
The item was awful! Shrank more than 6 inches in 1 wash, horrible color, nothing like the picture, customer service on returns so bad! 2 months on, still no refund and made me pay return postage for a clearly faulty good. I would steer clear of using this company at all to be honest.
I bought a dining table and two months later come to find out that the financing option that they offered was not even applied to my financing which they offered. Then I tried to contact to get the error corrected and got a runaround between the Comenity Bank and Overstock. Worst call experience and no one willing to assist. I could take all of this if the furniture was of good quality but it was the worst I have ever seen. Will not choose them for anything.
I ordered the Turkish towels on January 8. This was the second time I ordered something from Overstock and it wasn't delivered on time and I had many, many troubles trying to get them delivered. I ended up never getting them. I ordered them again on January 8, and they sent me an email saying they were "shipped". Well, they were not actually shipped, based on what the customer service rep, "Liz" told me. A shipping label was generated only. I am not at that residence that often and I needed the towels. On January 17, I called to cancel the order because I knew that it would never get to me in time, and I was told it was cancelled, I received an email that it was cancelled. And today, 1/29... It was delivered to an address that I will not be at. I will never order from this company again!!! I'm not submitting a receipt because it has a bunch of personal information that I don't want to provide on the internet.
I never received my item (cart with wine rack) and am completely upset with how this company handles transactions. I placed my order 1/13 and was told it should be delivered by 1/22. On 1/22 I did not receive my item and was informed at 9:30pm via email that for unforeseen circumstances they were not able to ship and if I did not receive my item within 30 days then I would get a refund. Why would I wait 30 days to find out if I could possibly get an item I wanted and PAID for?!?! I reached out to customer support and was told they reached out to the shipping dept and would let me know the status in 2 days.
I then received an email telling me the item was sold out and they would refund my money. Shouldn't you know how many items you have in stock and not sell people stuff you don't have?! I found the same exact item still being advertised on the Overstock website and the price it was on sale for was more than the original price for the item when I originally bought it! It said it was originally marked at $79.99 and now it is on sale for $80. This just shows that you refused to send my item because you wanted to markup the price. This is the most terrible company and I will NEVER order from here again! Plus, I still haven't received my refund. Don't charge people for things you don't even have in stock!
I placed an order with Overstock.com, though actually it was with mrvacandmrssew.com. The Overstock website showed one thing. The actual vendor claims it was another. I even went to the manufacturer's website (iRobot.com) and verified what I'd seen, but the vendors says it wasn't so. All I want is an authorization for return and a refund. Instead I get endless runarounds.
The online chat option for many businesses is a great and fast alternative to waiting for phones to be answered by CSR's. In the case of Overstock, the online chats are a complete waste of time. The online CSR's have absolutely no ability to problem solve and their most common response is "The Department" will get back to you within a prescribed number of business days... and then you never hear from anyone. Phone their customer service department. There is almost no wait and their people are truly helpful.
I order a cam (Full 1080P USB Charger Camera - 32G / US) from them online from them, been 12 days I never heard anything from them, hard to get in touch with them. Called PAYPAL to resolve the issue, Now I have a case with PayPal. It is disgusting to have to deal with all that. I will never deal with them, or recommend them to anyone... Be advised...
I ordered this $200 3 tier table and it was damaged!! It was more than just a little scratch. 2 different pieces had gouges in the wood and not repairable!! I will never order from the company again and will not recommend them to anyone.
I ordered 1 item with a good price, after 5 days they canceled due to out of stock, 2 days later they offer same item with different title with almost %50 higher price. So disappointed. They even didn't keep their word, because the agent told me I can get with same price, when available. But they don't. So bad experience with this website.
I've ordered many things from Overstock over the years and have been pleased with much of what I order. Unfortunately, sales reps who know little to nothing about the products and incomplete and inaccurate descriptions have frustrated me and prevented me from ordering more often from this company. I can't count how many products have the description mixed up with some other product or are simply just extremely incomplete. It's like they don't have anyone checking for mistakes and are inputting the information in without checking to see if they made a mistake. When I try to find out something simple that is left of the dimensions or specifications, the sales rep on chat or email knows nothing about the product and can only regurgitate what is already stated on the page. I'm sure there are thousands of dollars of things I have skipped buying on Overstock over the years. I'm wondering if they'll ever get their act together.
On December 17, I attempted to purchase a dining set using Bitcoin. At checkout, Overstock allows 15 minutes for the payment to process. The problem started when my order timed out before my payment was processed. Shortly after the order timed out, the payment was processed. Now I'm out $140 worth of Bitcoin and no order. Overstock say support claims they refunded the payment shortly after to an address that is not associated with my wallet. I never asked for a refund and the funds are not in my wallet. I have been contacting customer service for almost 3 weeks and Overstock refuses to send me the dining set.
My fiancé and I ordered an engagement ring through Overstock. We decided not to order the ring due to the inability of seeing and confirming the quality of this ring. We were sent an email stating, "You must confirm your order within 2 business days for this order to proceed." We NEVER confirmed the order and we checked my bank statement and no monies were processed from my account. We then went on vacation. Upon our return, I checked my bank account and voila...$1400 pulled from my account. No email regarding shipment, ordered processed or anything regarding the ring. I contacted Overstock and asked why they proceeded with the processing of the money when no confirmation was given by me. Their answer, "We determined your account was valid."
I clearly expressed verbally and in an email on the same day I discovered the amount had been withdrawn from my account... "Do not ship this ring and please refund my money ASAP." The very next day, I receive an email stating the ring has been shipped, even though I clearly stated for this not to happen. Keep in mind they only shipped the ring AFTER I canceled the order and shipment. Amazing how they requested a confirmation originally, disregarded their own email, took the money out of my account, never shipped the ring and then shipped the ring after I cancelled. This was 9 days after the original order. I refused acceptance of the shipment at the post office 12/30. I just called them for 7th time and was told, because you refused shipment of the product we have no shipping tracking number. I was told to refuse shipment to avoid pay for insurance and shipping returns by a customer service rep.
Three weeks have gone by and I keep being told they will forward my information to the appropriate department for a refund and someone will return my call within 24 to 48 hours. I am now filing fraud charges with my bank and forwarding the email stating a confirmation is needed to proceed with this order. I have never experienced such horrendous service in my life. They are a scam. They don't care if you refused or cancelled an order. They ship the item, placing the burden upon you to receive a refund. If a company can take enough customer's monies, even though they requested a cancellation...great way to earn interest on your hard earned dollars. I will never order from these bozos again nor do I recommend anyone order from this shoddy, shady and poorly run scam company. Take a look at the complaints and you will see this has happened numerous times to others who have made the mistake of doing business with Overstock.
On December 19th, I placed an order for a marble bathroom vanity. It arrived little over a week later with defective marble. The marble countertop had black stains which were unacceptable. I contacted customer service about the issue and they picked up the defective vanity and shipped another one. I received the second vanity and to my surprise, the vanity had a chunk of the corner broken and missing. I contacted the customer service again, but this time I could not wait for another week for them to send me the third vanity as my bathroom remodel already missed its deadline of 3 weeks.
I told Overstock customer service representative, that my whole project has been delayed and cost me time and money because of the defective and damaged product they keep sending me. I asked Overstock to partially reimburse me for the sink that I paid over 460$. But they refused, so I cancelled my order and told them to pick up the second vanity sink and to fully reimburse me. They wasted 3 weeks my time and I could not complete my project of on time. This was my first and last time ever buying anything from Overstock. I am very disappointed at their customer service and strongly recommend other consumers to look somewhere else where customers are valued.
Ordered something on December 14 and was guaranteed delivery by Christmas, Delivery came December 30! I called and could hear his TV being played on his line while I was talking to this customer service agent from overstock.com! He first offered me 10% coupon and then I told him that I have an email offer from his company for 15% off next order! He put me on a 5 minute hold and then told me he would credit my account back $10! What a joke!!! I will never buy from this company again!
Overstock customer service lied to me. They charged me twice the amount quoted to process a return. So now they have the item back, but I paid for it anyway. They seemed so nice and competent on the phone, and it was just a big scam. I was looking at a certain size rug, and it was out of stock. Then I got an email saying "Here's the rug you wanted". So I ordered it right away before their sale expired. I did not notice they were presenting me with a rug 4 feet longer. After the order went through I realized the mistake and called to cancel about a hour later. I was told I was too late, it had already shipped. Lie #1. When I returned the rug, they charged me double the return shipping costs - not what I was told by customer service on the phone.
I placed an order on December 21st, 2017 for a tablet. It's suppose to be a Christmas gift for my 2 year old son, but I ordered last minute thinking I'd be getting it the 26th of December with just standard shipping (Which I was okay with) and that being the estimated delivery date. But when I kept checking my Overstock account I saw that it was getting closer to the destination in a mere few days and I was pretty shocked,
So I called UPS to make sure If it were to come earlier than expected that I'd be waiting. The customer representative on the other line answered in just 10 especially with high call volumes during this time around you are usually waiting 45 min to an hour told me it got delivered 10 min ago on my front porch. So as I was on the phone with her I ran down the steps and what do you know, The package was right there! Now I can wrap this gift up for my son in time for Christmas that I didn't even think I'd have time to do.
Thank you OVERSTOCK for delivering the package 3 days early! And giving me an accurate tracking and location of my item! And Thank you UPS for not aggressively handling my package or have it get lost somewhere in the warehouse. Overstock has been getting NEGATIVE reviews lately and I wanted to shed light that they are IMPROVING and everything that has happened in a NEGATIVE way will be resolved or a lesson learned. They are trying and from my point of view they are moving in the right direction! Merry Christmas and Happy Holidays!!!
I ordered a bedding set on 12/03/2017 as a Christmas gift but was given the runaround about the tracking information. I first contacted them because the order showed “processing” longer than expected and this concerned me. Once it finally showed “shipped” I never received tracking information. I contacted them 2 times about getting tracking information and was told it was the carrier’s fault that there was no info and they would research this and contact me. They never followed through.
The next time I contacted them I demanded a refund because I knew the product was never shipped. They insisted it was shipped but finally gave me a refund but I was told to return the product once I received it. I knew it didn’t ship so I knew there would be no return and I think they knew this too or they would not have given me a refund. It is now 12/23/2017 and no delivery but I wasn’t holding my breath. Worse customer service. You do not lie to people that keep your company in business. I will never order from this company ever again.
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