Overstock

I ordered a patio set. 1200 dollars later it starts peeling on top. 1 year warranty. I call. They give me a phone number for manufacturer that is not in service. Call again, give me a website of a different manufacturer that doesn't even work with overstock. Call again. Insist I wait 2 days (it was 4) for an email on what to do. The email had the first manufacturer phone number that I called all time of the day and night and never ever rang. Buzzy signal only. Now I call and I get hung up on. Did use foul language or anything that would call for that. Call again. Suddenly they don't do anything after 30 days. Seriously. Supervisor... Nope on hold for 10 min and they are too busy. Not even offering to keep me home. Just another phone number. Mr. ** please help. Order number **.

I ordered a rug from Overstock on May 5th and was not impressed with the quality of it. I started a return and shipped the rug back using the label Overstock provided. My refund was $2.16 when it finally came. I was charged $47.00 for return shipping!! The rug's original cost was $53. Return and refund policy is not clearly stated on the website. Furthermore, the cost of shipping was never explained or detailed in the return e-mail I was sent nor on the shipping label provided. I am dismayed at the opaque return policy that seems aimed at gouging customers unknowingly. I wouldn't have even realized this is what passed if I hadn't checked my bank account and contacted customer service. The service rep informed me I was taken advantage of in this way and that there was nothing to be done.

I ordered a beautiful blue, round storage ottoman. $250. Immediately after purchase I saw had my previous address, as I just moved. The staff told me numerous times it was taken care of. So thought I'd check on when to expect it, the night before and saw it was STILL going to wrong address. Told Overstock if you ship it to old address it would be stolen..as they know apt is empty. After speaking with UPS they said overstock had them locked from changing the delivery address, 11 mile difference. So I called overstock and was told the shipment was stopped and that a replacement would go out IMMEDIATELY. I called to get new tracking number only to be told I wouldn't get this IMMEDIATE REPLACEMENT for 1 week! Truly unbelievable! I told them to just cancel and refund me. They told me, sorry, but I could return it once received...I'm guessing so they can keep most of the $250 I paid! DO NOT USE THIS UNETHICAL AND LYING COMPANY.

I would like to express my utmost dissatisfaction with the services provided by Overstock.com. Based on my recent experience, I strongly advise against engaging in any business dealings with this company. Here are my key reasons why:

This is incredibly disappointing. As a member of your site, I am discouraged about how this was handled. I purchased an item and was told the item had shipped.

Then told it was lost by "the partner shipping service (UPS)." Today, after a 20-minute customer service call I was told in person it was lost, but a replacement would be sent immediately. Now minutes later I am being told, by EMAIL, that is out of stock and you will offer a refund (which I still have to call back to accept). I have totally lost faith in this site and their service and will be cancelling my account. This run around is really unacceptable.

I purchased two Delta faucets. I received 5% of the purchase price as a reward. The Club O promotion, was that I receive 5% of the purchase price if the purchase was over $400. One of the faucets was damaged. I exchanged the damaged faucet for a new one. When I did the exchange, Club O rewards removed the entire amount of the rewards because the system classified it as a return, and not an exchange.

Overstock was a great company but going down the drain fast! Sent me a deck accessory and was substandard. When I requested return, they have the audacity to charge me $49 for a "return shipping label"!!! Worst way to piss off your customers. Return policy is non existent and poor management.

The barn door I bought is of poor quality. I wanted to return it and you want to charge me $117 for shipping. You're crazy. I'm NEVER ordering from you again. Good luck in the future. Your store is totally crap.

I had never used Overstock before, but I decided to give them a try because they had the best price on the item I needed. What a mistake! I placed the order on Saturday and it was supposed to deliver Tuesday. By Tuesday, their system read that it was still "in process" at the warehouse and delivery was now Wednesday. By Wednesday, it just read "delayed" and there was no other info. I looked for an email address for customer service, they don't have one. I did not have the ability to sit on hold on the phone, so I opted for text.

I was really excited about the design of the doormat I ordered. They shipped a different mat. I called Customer Service and was given instructions for returning it. As an octogenarian with no car it was not worth the trouble to return. I will use the one they sent but will not trust them again. It’s just a doormat. Why can’t they just send me the right one?