Overstock Reviews

If I could rate their Customer Service a "ZERO", I would. I placed an order and inadvertently ordered a wrong size. I tried to cancel the order within 4 hours of placing it. I was told that I had but ONE hour to do that. I haven't ordered from Overstock in a long time and I NEVER will, again. They don't have ANY "Customer Service".

I would give zero if I could. I ordered 2 rugs, one 5x8 with the matching 10x 13. These were delivered to a home out of state from where we were at the time. When we opened the box, the 10x13 was cream, not navy as ordered. This rug was over 100lbs and folded in a box! They expected us to fold it up, get it back in the box, and to a UPS store!! Finally, they conceded to picking it up. They could not replace it as the navy was out of stock. Now……the smaller rug does not match as they were going to be in the same space. I had to pay shipping because there was nothing wrong with the rug, and “it doesn’t match” doesn’t warrant them covering the $18.95 shipping fee. I’m beyond disgusted and WILL NEVER do business with this company again. Asking the to speak to a supervisor results in, “they will call you within 48 hours”. No thanks, I’ll eat the return shipping fee and remove their site from my devices.

This has been the worst experience I have ever had. Ordered a table and chairs June 3rd. I’m still waiting on this. Just got a message from shipping company and they say delivery is July 28th. I don’t get why it takes nearly 2 months to get a table and chairs. Never again will I order from Overstock. I could have picked it up in PA myself and been home way sooner. So disgusted with all of this. And customer service is a joke. They don’t want to help you. They read a script to shut you up and move on

My experience with Overstock was terrible from start to finish. The rugs I ordered did not match the colors shown online, and one was visibly crooked and uneven. I understand that colors can vary slightly, but these looked completely different than advertised and were not acceptable quality. The worst part was dealing with customer service. What should have been a simple return turned into weeks of emails, phone calls, and conflicting information. I was repeatedly given different answers and felt like no one wanted to take responsibility for resolving the issue. Instead of making things right, the process became frustrating, time-consuming, and stressful.

I placed an order with Overstock on June 11 that included several items, one of which was a Gucci bag I had been watching for a very long time. The bag was almost 50% off compared to the price on Gucci’s website, and I was thrilled to finally find it at such a great discount. Instead of receiving a shipping notification as expected, I received an email on June 14 stating that my order cancellation request had been successfully processed. The problem? I never requested a cancellation.

Two out of three orders have not been delivered and proof submitted to customer service. No response on one issue and second issue basically has me doing legwork from Bed, Bath, Beyond to now a different branch of Overstock customer service. This was a $500 purchase not delivered/received. Their first response is always go out and ask your neighbors...unbelievable. Will never order again and will dispute charges with American Express.

I purchased cushions that claim to be for outdoors. The quality of the fabrics is definitely not for outdoors. They faded after a week!!

Purchased a set of “hotel luxury” sheets for $57 on 4/15. Didn’t receive them until the end of the month. I’ve used them for all of 6 weeks and they are falling apart. They are pilled and thinning. I called customer service and was told that it was outside of the return window and that because it was a personal use item it would not be refundable anyway. Then they say just hold on while I do a deep dive to see what else I can do for you and the phone goes silent. There was no deep dive and they never intended to do anything. Very bad customer service and products are inferior. BUYER BEWARE, you will have junk on your hands and no recourse to remediate the problem

Returned an item and they charged me $176 to return. The item was never taken out of the box. I took it myself to UPS. Tried to cancel the order because they told me it had not been shipped and the very next day it showed up. Sounded very shady to me. Will not be doing business with them ever again. Ironic how they’re absorbing bed Bath & beyond which is a company going out of business anyway. So, not likely that two troubled companies that have poor customer service and returned policies will make it. Only reason they got one star is because there was nothing lower.

Took my money and refused a refund saying shipper UPS took pic Proof of delivery. Was not a picture my house nor a picture of any house. No numbers. Nothing that would of been a clue to where my package actually was. There was a pic of a box leaning on a wall of what was an interior wall. Plain white wall. So generic it was pitiful and Overstock.com claimed no responsibility for shipping. So I have no package. No Refund. Just money missing from my account. And Google gives them an excellent rating despite the hundreds of customers with similar stories to mine.

OVERSTOCK.COM has awful customer service in another country and they don't speak English well enough. My 4 minute wait was 16 minutes. They are script readers. I tried several times and finally when a rep was on the phone, he said an order cannot be added to. They are useless. It's a computer, and any legitimate company would have additions or adjustment within 30 minutes of ordering. I'll never use them again.

Overstock's customer service is dishonest, and customers who need to return an item must be extremely vigilant, as the company is on the lookout for those they might lie to. I returned an item, scrupulously adhering to their return policy. However, they have not acknowledged receipt of the return nor issued any refund. I waited 30 days—as indicated on their website—for my return to be processed; once that period had elapsed, I began calling and emailing them. They gave me the runaround and tried to stall for time. When I started to express my frustration, they sent me an email "informing" me that the refund had been issued to my original payment method: PayPal. It is worth noting that PayPal notifies you within a few hours of a refund being initiated and allows you to track every step of the process.

My order arrived on time, was dropped off by FedEX at the end of my drive in the country. Anyone could have picked it up. Glad I was home. The cushions I ordered were too small. Online I chose the 19", but I see now that they auto changed it to 16" (must have been what they had left). It is costing a third of the cost of the cushions to return them. Will never order from here again.

Customer service was extremely helpful and empathetic to my situation. I needed a replacement part for my patio umbrella. Thank you. They were so helpful.

I ordered two dining room chairs from Bed Bath without assembly as I have. The different pieces of the chair are labeled in the manual but not in person. I called to get help and all I got was a digital copy of the manual and multiple apologies for my frustration and thanks for my patience lol. I have to pay to have these assembled and I would really like a partial refund for my trouble.

SCAM! One of the worst companies to deal with. I ordered 1 product with a value of almost $2k. I placed the order in early February, and was told a delivery date by March 8th. On March 9th, I got a call saying I will be getting a call within 24 for 48 hours to set up delivery. I never got that call. I called in on March 12, and am told my product was delivered. I explain that it was not delivered, I do not have my item, and they say they need 24 to 48 hours to investigate. On March 16, I get a text and email saying that my product was delivered. I call again about the missing item, am told my product was delivered, and a signature was gotten for the product. I ask how to get a refund instead, as my distrust is now building. I am told they need 24 to 48 hours to investigate. March 18th, still no product or phone call.

I ordered a cordless handheld vacuum and got a corded one and wanted to send it back and was told the one that was sent was what they wanted to send and I would have to pay 22.00 dollars for return shipping as they don't always send what you order. They send what they wanted to send to me and I would have to pay to return it like they Don't guarantee you to get what you need. That's your problem not theirs. Anyone that deals with them crooks needs to have their head examined because they are a bunch of liars and thieves. Beware of liars and thieves.

The customer service department is terrible. I had damaged item during shipping which UPS accepted responsibility however UPS could not get the information needed from Overstock to process my refund. No one at Overstock took responsibility to ensure my claim was being handled in a timely or professional manner. I was given the run around and would have to speak to someone different each time and try to explain to them my situation. This has been going on now for a month with no resolve in sight. I would not recommend ordering anything from overstock because if you have any issues with your item the customer service department is incompetent.

The item I ordered was lovely and arrived as expected. But the nonstop emails I received afterward were outrageous. Once Overstock had my information, the harassment was relentless. Loyal customers should not be treated this way. Overstock needs to stop bombarding shoppers with excessive emails—product quality is great, but this behavior is unacceptable.

I ordered a 12 comforter set for $176.59 with 10% discount and the minute I completed the purchase, the same item popped up on sale for $135. Thinking that this new price was for just one color, I checked all three options and they all said the same price of $135. So I cancelled the first order and reordered the same item and it still didn’t give me the price of $135. So I called the next day and waited for 6 mins and to speak with a rep and when they finally answered, they just hung up the phone. Called back and now the wait time was 11 minutes and no matter what option I picked, they were all 11 minutes, so picking a number doesn’t really matter. So I finally spoke with a person and he stated that the web site must have malfunctioned, but the $135 was only for the black color. So he walked me though the web site and in fact each color was now different price this time.

Unfortunately, I paid for the removal of my dryer and purchased a dryer with Overstock for delivery and installation. Instead, I received a dryer that was dented, it was not name brand, like I was promised, and they left my old dryer, they never installed the new dryer, instead they put it in my shed. I had to pay a contractor $120 to remove the old dryer and install the new Dyer, because the company overstock hired weren't able to get the job done. I asked overstock for a refund for the installation and for a damage refund and have been ignored.

I hate to even give one star. This has been the worst retail experience I have ever had. I purchased barstools that turned out to be uncomfortable for my family (after assembling 1). I eventually got the return labels and paid $100 each for the 2 boxes to be returned. One box was sent back by the seller with a label saying "Hold Expired". The box has been sitting in my front hall now for a week and I can't get anywhere with them. Apparently they expect me to pay the $100 shipping fee again. The seller has no incentive to do anything and Overstock won't take responsibility.

I purchased a two drawer filing cabinet with the wood finish and it was the worst. It was not easy to assemble and the drawers would not insert properly after several days of trying to put it together. The screws kept falling out along with some other pieces not staying together. I would not recommend.

Although Overstock can have solid products and good pricing, IF you have an issue their customer service is terrible. They refuse to refund me for a rug pad they confirm they received back on January 3 but provided a 15% off coupon for my next purchase instead after shipping the wrong product to begin with. There will not be a next purchase!

I will NEVER order from Overstock again. Loooong story…I was given an estimated delivery date of Jan 6th. Overstock failed to mention that date would be pushed back due to their shipping partner (CEVA Logistics) being closed for the New Year holiday… Apparently their New Year is on the 6th?? I called 3 times and sat on hold for 45 plus minutes while Overstock tried to reach their shipping partner CEVA logistics. No answer and no response to emails. I then called CEVA myself and was told two other estimated delivery dates only to not get my order on those dates. I called back and was only then told it would be further delayed because it was a large item that it required a special driver for delivery… It was a bed frame people… Not a US Army tank.

Buyer be aware!!!! Their return policy is unjust and unfair. Over the years I've placed several orders with Overstock.com without a problem, no returns. For the first time an return was necessary, they gouged me with 20% deduction from refund. I no longer want to do business with Overstock.com or any of its affiliates.

I ordered wallpaper for a remodel design project and several came that were not the color described. I needed to return them and they indicated they would charge me almost $300 in shipping fees for $600 worth of wallpaper. This was all online because I was never able to get ahold of customer service after trying 8 times and waiting hours to reach a live person. All of the wallpaper could be purchased on amazon with free returns. Please save your time and money! I will NEVER shop with bed bath and beyond /Overstock again!

I was trying to purchase a area rug from Bed Bath and Beyond and there was a fluke in the system that dropped me into Overstock website where I had previously scrolled at other items: my area rug was in my cart at the time but what I believe was a bug picked up items that I didn’t authorize to purchase. I tried contacting Overstock immediately when I noticed I hadn’t received a confirmation from Bed Bath and Beyond but got email from Overstock confirming an order I did not authorize— although Overstock website indicates 24/7 chat service in attempting to chat or call the web link is broken.

I purchased a Burberry tote and zipper pouch based on their authentic guarantee. The items I received are counterfeits. I contacted customer service and they refused to make it right. I have now filed a case through PayPal to see if they can help me.

Worst customer service! Sent me the wrong color item in my order when I understood it was available online otherwise I would have ordered from another vendor and saved about $20. I waited on line for over an hour to hopefully resolve and have some of my money returned but decided to return the entire order. Won't be ordering from Overstock again.

I purchased 4 dining chairs on Overstock during after Thanksgiving sales. When I tracked the order in the delivery due date, I discovered that it had been cancelled. I’d had no notice of it being cancelled so I called customer service. The agent said the warehouse canceled it due to being out of stock. I pointed out the chairs were still available, but now at a higher price. I was basically told that’s how it is. I asked for a supervisor and was told she was busy but would call me back.

Very disappointed. I ordered an ottoman because they said they could get it to me fast. They can't. It was supposed to have been here by Wednesday - it wasn't. Then the date was updated to Saturday and again, nope - still sitting in California where it's been sitting since I ordered it. It has not moved in six days. When I finally called, the agent told me that it would be at least Tuesday now and I have a feeling that date will change because UPS doesn't want to deliver an oversized order before Turkey Day.

Overstock had a really nice selection, and the prices were better than what I found elsewhere. My order arrived on time and packaged well. The quality of the furniture was good, though the color was slightly different from the photos. Customer service was responsive when I had a question, which I appreciated. Overall, a smooth experience and I’d definitely shop here again.

Tried to cancel an order. I was told it was cancelled and would not be charged. The item arrived a week later and was charged to my account. When I called to return it, I was told the cost would be $44. The item only cost $55. Total theft.

I am beyond disappointed with my experience on Overstock. I purchased a rug that was very expensive, and when it arrived it was manufactured defective, completely uneven, and looked nothing like the quality they advertised. For the price I paid, this is absolutely unacceptable. To make things worse, the customer service was not helpful at all. Instead of helping resolve the issue, they kept giving me the runaround with slow responses and zero accountability. No real solution, no urgency, nothing. I’ve never felt so ignored by a company after spending so much money. Save yourself the frustration. I will never order from Overstock again, and I strongly recommend others think twice before buying anything from them.

Wow! Should’ve looked at the reviews before I purchased! STAY AWAY!!! Sent me wrong item and using any excuses not to send right item. HOW IS THIS PLACE STILL IN BUSINESS? Don’t shop here! Unless you want to get scammed!

Do Not Shop Here! We ordered a sectional that arrived shrink-wrapped. When we opened the box, we discovered the fabric on one piece didn’t match the rest. We sent photos and requested a refund, which the company approved — but the shrink-wrapped cushions won’t fit back into the original box. Now we’re being forced to spend $127 on packing materials and deliver the sofa ourselves to a UPS location. We asked for a gift card to cover the cost, and they refused. Their customer service is disappointing, and it’s clear why this company has an overall 1-star rating. Save yourself the trouble and shop elsewhere.

I am so disappointed in how this went down. I went on to order a rug. (They did have the best price by far) I was asked to submit my email for an additional 15% off. (100$ off) I did this and never received a code. Called customer service, and spent 40 minutes on the phone. The representative said he would call me back within the day. He never called. I had the rug in my cart. Called back 2 days later. I had decided to just get it if I couldn't resolve issue as I didn't want the rug to disappear. The young woman I spoke with said they had been having trouble with the codes being sent. I went to order and it disappeared from my cart. That size was gone. I will now have to pay double. I wish the first rep would have just said they were having trouble. :(

This was the first purchase I ever made at Overstock.com and it's my last. I purchased a queen size bed that was delivered in two boxes completely damaged and after unpacking, the bed itself was severely damaged. I took pictures, contacted Overstock.com the day of delivery, sent them the pictures of the damage, and have been waiting for weeks for a return authorization. After numerous phone calls to Customer Care and getting nowhere, I disputed the charges with my credit card company. Based on their written return policy, I should have received a return authorization immediately. Whatever you do, DON'T BUY ANYTHING FROM THIS COMPANY! THEY ARE FRAUDSTERS..

I ordered a coverlet set and a shower curtain, totalling approx $98.00. Unfortunately, I need to return the items because the coverlet set didn't match my other decor, and the shower curtain is of cheap quality. No biggie, as I shop online quite often (just not with overstock.com in quite a while) and am used to having to return items from time to time. Well let me just say that I am beyond appalled that they want to charge me over $24.00 to return the items! I'm surprised they even have any business since their competition offers free returns. I will absolutely never shop with this company again! Wayfair and Amazon will continue to get my business!