Overstock Reviews

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Overall Rating
1.8 out of 5
See all 1,466 reviews & ratings

About Overstock

Overstock is an online home products retailer that sells furniture, rugs, kitchen appliances and bathroom accessories. Overstock’s inventory also includes clothing, jewelry and children’s items. For an annual fee, customers may purchase a Club O membership, which includes rewards, free returns, price matching and discounts.

Pros & Cons


  • Rewards program
  • 30-day money-back guarantee
  • New deals daily
  • Worldwide shipping


  • Long delivery times
  • Not all items eligible for return

Bottom Line

Overstock.com offers a selection of various home furnishings, appliances and decors with multiple designs, styles and price points. The company sells liquidated items from numerous brands.

Featured Reviews

Missoula, MT

We recently purchased a bathroom sink and vanity from Overstock.com. When it arrived, I saw Fedex drop it out of their truck onto the pavement! ... Long story short, Overstock imm...

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Auburn, AL

Their website is simple, easy to use and fast to load. They got good selection and good price on different home goods. Plus, they got sales all the time and have easy return polic...

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What is Overstock.com?

Overstock.com is an online retailer that sells furniture, appliances, home decor, home improvement items, outdoor equipment and decor, electronics, pet supplies, apparel for adults and children, jewelry and sewing and craft items. Its inventory is liquidated merchandise from other retailers.

Many items on Overstock.com are priced lower than other online retailers. Buyers can shop by featured sales, new arrivals and clearance within each department.

Overstock prices

Because Overstock.com offers a wide selection of home goods, outdoor toys, electronics, beauty supplies and clothing, its prices vary significantly. Overstock.com has a reputation for being affordable, and it offers new deals and a loyalty program with perks to help shoppers save money. The company’s loyalty program, Club O, costs $19.95 per year.

Overstock shipping and refunds

Orders of more than $45.00 ship for free, and customers can receive a full refund on most unopened items if returned within 30 days from the delivery date. A partial refund is given for some used products. Specific items, including opened memory foam mattresses, ink cartridges and beauty products, are not eligible for return.

Club O from Overstock

Overstock.com offers a loyalty program called Club O that customers can join for $19.95 per year. Club O members receive benefits like a price-match guarantee, free shipping on all products, no-hassle returns and rewards for purchases and product reviews.

Overstock.com FAQ

Why is Overstock so cheap?

Overstock.com can sell its products at bargain prices because it sells liquidated inventory from other retailers. The company also offers daily sales and a membership program that features discounts.

Does Overstock sell fake products?

No, Overstock.com is reliable and authentic. Its products have thousands of positive consumer reviews and ratings.

Is there an Overstock store?

Currently, Overstock.com products are only available through its online store. The company does not have physical locations.

Is there Overstock in Canada?

Yes, Overstock.com offers international shipping, so Canadians can purchase and ship Overstock.com products to their homes throughout Canada.

Is Overstock legit?

Overstock.com is a legitimate and reliable website. Because of its vast selection of liquidated products, Overstock.com can be a good choice for anyone looking for a particular item from a specific major retailer. We like Overstock.com for its affordable prices, loyalty program and money-back guarantee. Some customers report the site does take a while to ship items, but if you find a product you want at a price that works for you, we recommend shopping at Overstock.com.

Overstock Reviews

ConsumerAffairs has collected 1,466 reviews and 4,425 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Oct. 13, 2023

I ordered a bamboo bathroom wastebasket. It had to be assembled with nails and a hammer. It is next to impossible to reach someone in customer service or return the item. I will never buy anything from Bed Bath and Beyond/Overstock again.

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Customer ServiceStaff

Reviewed Oct. 3, 2023

Customer service is non-existent and the reason for the fairly low prices is due to the low quality of the products. In June, I purchased an 8-piece outdoor furniture set. The swivel chairs have a round painted metal base. After only 3 months, rust spots began to appear in multiple locations on both chairs and created rust rings on my deck surface. I reached out to customer service using the chat feature. After explaining the situation, they promptly stated that it's past the 30 return policy and abruptly ended the chat typing, "have a good one" before essentially hanging up on me.

I didn't even request to return the items. The second agent requested pictures which I sent. However, that agent ended the chat abruptly too. The third agent ghosted me after picking up the chat and giving their name. I then emailed them and the reply was the same thing, that it's past the 30-day return policy but they signed the e-mail as if it was from the product manufacturer and not Overstock. This site is shady at best. It was my first and last time using this site.

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    Customer ServiceSales & Marketing

    Reviewed Sept. 22, 2023

    I bought two "rugs" for 180.00. They were supposed to be machine washable "rugs". They are not. They are poor quality mats that absolutely do not go in the washing machine. They have a fake looking printed image on them that is extremely poor quality. They also just stretched the image out instead of printing the pattern on different size rugs so the image is distorted. One rug is supposed to be leaves and lemons but the lemons are the size of large footballs. These rugs are not what is advertised and they will not take them back. I am horrified at the customer service and even PayPal could not get them to cooperate. I've bought large items from them before. Furniture, rugs, patio items etc but I will never trust them again.

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    Reviewed Sept. 15, 2023

    I received a chandelier that I ordered on Overstock. It was in a box that was not damaged, BUT the light inside had obviously fallen down from a high ceiling! It was in SEVERAL pieces. It was broken in 5 areas. It was completely smashed. It was obviously thrown back in the box and returned. When I got it I knew right away from all of the damages that it was obviously not checked out by Overstock. It was so badly damaged. I will never ever order from Overstock again. I bought the exact chandelier on Amazon for $10 less. Very, very disappointed. Terrible experience returning it too.

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    Reviewed Aug. 30, 2023

    Thought I was doing business with Overstock which I had many times successfully in the past; apparently it is now Bed Bath and Beyond. As of now I never got my counter stools even though it said one was delivered. Contacted them and supposedly they are on the way but they can’t seem to Get my account straight. When I log in it shows I have no orders on file. Very very disappointed, Overstock used to be great to do business with. I just hope I get my counter stools especially since they have been paid for.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed Aug. 17, 2023

    I ordered a mirror from Bed Bath and Beyond/Overstock on 8/2/23. I was supposed to receive my product on 8/8/23. I called that day and was told shipping was delayed and that I should receive it that week. If I didn’t then I should call back. It is now 8/16/23 and I called again to be told that I should receive it on the 19th of this month. I called again and am being told by a different person that I can cancel my order or wait 30 days. I asked to speak with a supervisor and am getting the run around. I was never able to speak to anyone else. I believe this website is a scam and you will not ever receive anything you order. I can’t believe either one of these companies let it come to this.

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    Reviewed Aug. 5, 2023

    I received a table set damaged and the wrong colors chairs. I settled for a store credit cause it took so long for me receive my package. When it came the quality of the set was horrible. The wrong color chairs. I decided to send it back. The representative told me after UPS received my return I would receive a refund in 24-48 hours. Now they are saying it have make it to the warehouse and they have to inspect it it. Y’all didn’t inspect it when y’all sent me a damage table.

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    Reviewed Aug. 4, 2023

    I recently moved and was needing new furniture. I was able to apply for the lease with the option to pay in 90 days. This assisted me in getting my furniture as quickly as possible instead of having to wait for funds to become available. The website was easy to navigate through And approval was fast and easy. I highly recommend this company.

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    Verified purchase

    Reviewed July 29, 2023

    Do not buy a mattress from Overstock or probably anything from Overstock unless you are 100% certain you will keep it!!! I bought a queen Slumber Solutions mattress in plush. The mattress is NOT plush but VERY firm. I can’t return it or get a refund because I opened it. Please tell me the heck am I supposed to know your mattress sucks if I don’t open it ?! If I knew the product you sell sucks, do you really think I would have bought it to begin with?! Stand behind the product you sell!

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    Reviewed July 21, 2023

    You should think twice before purchasing anything from this website. They have a terrible return policy. It's like some kind of trap where you buy something you stuck with it. The “business” with Overstock cost me $179 in the wind because the return cost is the buyer's responsibility and it would have cost me about the same. When I tried to post a review on the website to warn other customers, I was told that my review would be reviewed first and then decided whether to post it.

    The way they do business is very unprofessional and murky.

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    Overstock Company Information

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