3.4/5 (690 reviews)

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Overall Rating3.4 out of 5
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About Overstock

Overstock is an online home products retailer that sells furniture, rugs, kitchen appliances and bathroom accessories. Overstock’s inventory also includes clothing, jewelry and children’s items. For an annual fee, customers may purchase a Club O membership, which includes rewards, free returns, price matching and discounts.

Pros & Cons


  • Rewards program
  • 30-day money-back guarantee
  • New deals daily
  • Worldwide shipping


  • Long delivery times
  • Not all items eligible for return

Bottom Line

Overstock.com offers a selection of various home furnishings, appliances and decors with multiple designs, styles and price points. The company sells liquidated items from numerous brands.

Top Overstock Reviews

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We recently purchased a bathroom sink and vanity from Overstock.com. When it arrived, I saw Fedex drop it out of their truck onto the pavement! ... Long story short, Overstock imm...

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Their website is simple, easy to use and fast to load. They got good selection and good price on different home goods. Plus, they got sales all the time and have easy return polic...

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What is Overstock.com?

Overstock.com is an online retailer that sells furniture, appliances, home decor, home improvement items, outdoor equipment and decor, electronics, pet supplies, apparel for adults and children, jewelry and sewing and craft items. Its inventory is liquidated merchandise from other retailers.

Many items on Overstock.com are priced lower than other online retailers. Buyers can shop by featured sales, new arrivals and clearance within each department.

Overstock prices

Because Overstock.com offers a wide selection of home goods, outdoor toys, electronics, beauty supplies and clothing, its prices vary significantly. Overstock.com has a reputation for being affordable, and it offers new deals and a loyalty program with perks to help shoppers save money. The company’s loyalty program, Club O, costs $19.95 per year.

Overstock shipping and refunds

Orders of more than $45.00 ship for free, and customers can receive a full refund on most unopened items if returned within 30 days from the delivery date. A partial refund is given for some used products. Specific items, including opened memory foam mattresses, ink cartridges and beauty products, are not eligible for return.

Club O from Overstock

Overstock.com offers a loyalty program called Club O that customers can join for $19.95 per year. Club O members receive benefits like a price-match guarantee, free shipping on all products, no-hassle returns and rewards for purchases and product reviews.

Overstock.com FAQ

Why is Overstock so cheap?

Overstock.com can sell its products at bargain prices because it sells liquidated inventory from other retailers. The company also offers daily sales and a membership program that features discounts.

Does Overstock sell fake products?

No, Overstock.com is reliable and authentic. Its products have thousands of positive consumer reviews and ratings.

Is there an Overstock store?

Currently, Overstock.com products are only available through its online store. The company does not have physical locations.

Is there Overstock in Canada?

Yes, Overstock.com offers international shipping, so Canadians can purchase and ship Overstock.com products to their homes throughout Canada.

Is Overstock legit?

Overstock.com is a legitimate and reliable website. Because of its vast selection of liquidated products, Overstock.com can be a good choice for anyone looking for a particular item from a specific major retailer. We like Overstock.com for its affordable prices, loyalty program and money-back guarantee. Some customers report the site does take a while to ship items, but if you find a product you want at a price that works for you, we recommend shopping at Overstock.com.

Overstock Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 30, 2023

I ordered a patio set. 1200 dollars later it starts peeling on top. 1 year warranty. I call. They give me a phone number for manufacturer that is not in service. Call again, give me a website of a different manufacturer that doesn't even work with overstock. Call again. Insist I wait 2 days (it was 4) for an email on what to do. The email had the first manufacturer phone number that I called all time of the day and night and never ever rang. Buzzy signal only. Now I call and I get hung up on. Did use foul language or anything that would call for that. Call again. Suddenly they don't do anything after 30 days. Seriously. Supervisor... Nope on hold for 10 min and they are too busy. Not even offering to keep me home. Just another phone number. Mr. ** please help. Order number **.

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Verified Reviewer
Original review: May 27, 2023

I ordered a rug from Overstock on May 5th and was not impressed with the quality of it. I started a return and shipped the rug back using the label Overstock provided. My refund was $2.16 when it finally came. I was charged $47.00 for return shipping!! The rug's original cost was $53. Return and refund policy is not clearly stated on the website. Furthermore, the cost of shipping was never explained or detailed in the return e-mail I was sent nor on the shipping label provided. I am dismayed at the opaque return policy that seems aimed at gouging customers unknowingly. I wouldn't have even realized this is what passed if I hadn't checked my bank account and contacted customer service. The service rep informed me I was taken advantage of in this way and that there was nothing to be done.

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    Verified Reviewer
    Original review: May 26, 2023

    I ordered a beautiful blue, round storage ottoman. $250. Immediately after purchase I saw had my previous address, as I just moved. The staff told me numerous times it was taken care of. So thought I'd check on when to expect it, the night before and saw it was STILL going to wrong address. Told Overstock if you ship it to old address it would be stolen..as they know apt is empty. After speaking with UPS they said overstock had them locked from changing the delivery address, 11 mile difference. So I called overstock and was told the shipment was stopped and that a replacement would go out IMMEDIATELY. I called to get new tracking number only to be told I wouldn't get this IMMEDIATE REPLACEMENT for 1 week! Truly unbelievable! I told them to just cancel and refund me. They told me, sorry, but I could return it once received...I'm guessing so they can keep most of the $250 I paid! DO NOT USE THIS UNETHICAL AND LYING COMPANY.

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    Verified Reviewer
    Original review: May 18, 2023

    I would like to express my utmost dissatisfaction with the services provided by Overstock.com. Based on my recent experience, I strongly advise against engaging in any business dealings with this company. Here are my key reasons why:

    1. Poor Customer Service: Throughout my interaction with Overstock.com, their customer service was consistently inadequate. The representatives were unresponsive, unhelpful, and displayed a lack of professionalism. Attempts to resolve issues or obtain necessary information were met with delays, incorrect information, or outright negligence.

    2. Unreliable Delivery/Poor Timeliness: Overstock.com failed to fulfill their delivery commitments. The promised delivery dates were repeatedly missed without any valid explanation or attempt to rectify the situation promptly. This lack of timeliness caused inconveniences and disrupted my plans.

    3. Unethical Business Practices: My experience with Overstock.com revealed unethical business practices. These included misleading advertising, hidden fees, and deceptive policies. Such practices erode trust and demonstrate a disregard for the customer's best interests.

    4. Inadequate Conflict Resolution: When I attempted to address my concerns or seek resolution for the issues encountered, Overstock.com exhibited a lack of willingness to address the problems adequately. They either ignored my complaints or provided unsatisfactory solutions that failed to rectify the situation.

    Given these compelling reasons, I strongly discourage anyone from conducting business with them. Their substandard customer service, poor product/service quality, unreliable delivery, unethical practices, and inadequate conflict resolution make them an untrustworthy and unreliable company. Save yourself the frustration and avoid any association with this company.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 17, 2023

    This is incredibly disappointing. As a member of your site, I am discouraged about how this was handled. I purchased an item and was told the item had shipped.

    Then told it was lost by "the partner shipping service (UPS)." Today, after a 20-minute customer service call I was told in person it was lost, but a replacement would be sent immediately. Now minutes later I am being told, by EMAIL, that is out of stock and you will offer a refund (which I still have to call back to accept). I have totally lost faith in this site and their service and will be cancelling my account. This run around is really unacceptable.

    2 people found this review helpful
    Verified Reviewer
    Resolution response: May 8, 2023

    After finally speaking to a supervisor, it turned out the rewards were expired. I was unable to find any expiration date on the website. Apparently, only the company can see what happened to the rewards. I think I’ll be sticking with Amazon from now on. Amazon is far more straightforward.

    Original review: May 7, 2023

    I purchased two Delta faucets. I received 5% of the purchase price as a reward. The Club O promotion, was that I receive 5% of the purchase price if the purchase was over $400. One of the faucets was damaged. I exchanged the damaged faucet for a new one. When I did the exchange, Club O rewards removed the entire amount of the rewards because the system classified it as a return, and not an exchange.

    I called customer service, and the representative said it would be corrected within 24 hours and if not call back and a manual adjustment would be made. The adjustment wasn’t made, and when I called back the representative refused to make a manual adjustment. They said it was a return even though it really was an exchange because the item was damaged. What a sham!

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    Verified Reviewer Verified Buyer
    Original review: April 25, 2023

    Overstock was a great company but going down the drain fast! Sent me a deck accessory and was substandard. When I requested return, they have the audacity to charge me $49 for a "return shipping label"!!! Worst way to piss off your customers. Return policy is non existent and poor management.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 24, 2023

    The barn door I bought is of poor quality. I wanted to return it and you want to charge me $117 for shipping. You're crazy. I'm NEVER ordering from you again. Good luck in the future. Your store is totally crap.

    4 people found this review helpful
    Verified Reviewer
    Original review: April 20, 2023

    I had never used Overstock before, but I decided to give them a try because they had the best price on the item I needed. What a mistake! I placed the order on Saturday and it was supposed to deliver Tuesday. By Tuesday, their system read that it was still "in process" at the warehouse and delivery was now Wednesday. By Wednesday, it just read "delayed" and there was no other info. I looked for an email address for customer service, they don't have one. I did not have the ability to sit on hold on the phone, so I opted for text.

    Nothing but frustration ensued, multiple questions asking me to provide the same information repeatedly and ultimately the agent could tell me nothing more than what I could already see for myself online. And when I tried to ask more questions, I was just dismissed and told to "have a nice day." I proceeded to try the chat function, nothing different. I was told that the issue would be escalated to someone else and they would contact me in another 1-2 business days. How is that any help when my order is already late(?) It's now Thursday and there is a tracking number in the system but clearly, the package (that was supposed to DELIVER two days ago) has not even been picked up from the warehouse. No one has contacted me and I'm confident they won't.

    I called to cancel the order and was told that their warehouse won't cancel it because they had generated a tracking number. So even though it has not left their warehouse, I have to wait for it to be picked up, transported across the country, and delivered--and then return it. REALLY?? They sent me a return label to cover the cost, but I will still have to waste my time and fuel dropping it off at UPS--and that is assuming the item actually shows up at all. Who knows how long my refund will take, I don't even want to guess. I have no idea how Overstock stays in business. DO NOT WASTE YOUR TIME ORDERING FROM THEM.

    2 people found this review helpful
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    Verified Reviewer
    Original review: April 15, 2023

    I was really excited about the design of the doormat I ordered. They shipped a different mat. I called Customer Service and was given instructions for returning it. As an octogenarian with no car it was not worth the trouble to return. I will use the one they sent but will not trust them again. It’s just a doormat. Why can’t they just send me the right one?

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    Overstock Company Information

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