Overstock Reviews

I ordered a bamboo bathroom wastebasket. It had to be assembled with nails and a hammer. It is next to impossible to reach someone in customer service or return the item. I will never buy anything from Bed Bath and Beyond/Overstock again.

Customer service is non-existent and the reason for the fairly low prices is due to the low quality of the products. In June, I purchased an 8-piece outdoor furniture set. The swivel chairs have a round painted metal base. After only 3 months, rust spots began to appear in multiple locations on both chairs and created rust rings on my deck surface. I reached out to customer service using the chat feature. After explaining the situation, they promptly stated that it's past the 30 return policy and abruptly ended the chat typing, "have a good one" before essentially hanging up on me.

I bought two "rugs" for 180.00. They were supposed to be machine washable "rugs". They are not. They are poor quality mats that absolutely do not go in the washing machine. They have a fake looking printed image on them that is extremely poor quality. They also just stretched the image out instead of printing the pattern on different size rugs so the image is distorted. One rug is supposed to be leaves and lemons but the lemons are the size of large footballs. These rugs are not what is advertised and they will not take them back. I am horrified at the customer service and even PayPal could not get them to cooperate. I've bought large items from them before. Furniture, rugs, patio items etc but I will never trust them again.

I received a chandelier that I ordered on Overstock. It was in a box that was not damaged, BUT the light inside had obviously fallen down from a high ceiling! It was in SEVERAL pieces. It was broken in 5 areas. It was completely smashed. It was obviously thrown back in the box and returned. When I got it I knew right away from all of the damages that it was obviously not checked out by Overstock. It was so badly damaged. I will never ever order from Overstock again. I bought the exact chandelier on Amazon for $10 less. Very, very disappointed. Terrible experience returning it too.

Thought I was doing business with Overstock which I had many times successfully in the past; apparently it is now Bed Bath and Beyond. As of now I never got my counter stools even though it said one was delivered. Contacted them and supposedly they are on the way but they can’t seem to Get my account straight. When I log in it shows I have no orders on file. Very very disappointed, Overstock used to be great to do business with. I just hope I get my counter stools especially since they have been paid for.

I ordered a mirror from Bed Bath and Beyond/Overstock on 8/2/23. I was supposed to receive my product on 8/8/23. I called that day and was told shipping was delayed and that I should receive it that week. If I didn’t then I should call back. It is now 8/16/23 and I called again to be told that I should receive it on the 19th of this month. I called again and am being told by a different person that I can cancel my order or wait 30 days. I asked to speak with a supervisor and am getting the run around. I was never able to speak to anyone else. I believe this website is a scam and you will not ever receive anything you order. I can’t believe either one of these companies let it come to this.

I received a table set damaged and the wrong colors chairs. I settled for a store credit cause it took so long for me receive my package. When it came the quality of the set was horrible. The wrong color chairs. I decided to send it back. The representative told me after UPS received my return I would receive a refund in 24-48 hours. Now they are saying it have make it to the warehouse and they have to inspect it it. Y’all didn’t inspect it when y’all sent me a damage table.

I recently moved and was needing new furniture. I was able to apply for the lease with the option to pay in 90 days. This assisted me in getting my furniture as quickly as possible instead of having to wait for funds to become available. The website was easy to navigate through And approval was fast and easy. I highly recommend this company.

Do not buy a mattress from Overstock or probably anything from Overstock unless you are 100% certain you will keep it!!! I bought a queen Slumber Solutions mattress in plush. The mattress is NOT plush but VERY firm. I can’t return it or get a refund because I opened it. Please tell me the heck am I supposed to know your mattress sucks if I don’t open it ?! If I knew the product you sell sucks, do you really think I would have bought it to begin with?! Stand behind the product you sell!

The way they do business is very unprofessional and murky.