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Overstock Reviews

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About Overstock

Overstock is an online home products retailer that sells furniture, rugs, kitchen appliances and bathroom accessories. Overstock’s inventory also includes clothing, jewelry and children’s items. For an annual fee, customers may purchase a Club O membership, which includes rewards, free returns, price matching and discounts.

Visit www.overstock.com
Pros
  • Rewards program
  • 30-day money-back guarantee
  • New deals daily
  • Worldwide shipping
Cons
  • Long delivery times
  • Not all items eligible for return

Overstock Reviews

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    How do I know I can trust these reviews about Overstock?
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    Page 9 Reviews 980 - 1130
    Price

    Reviewed July 18, 2017

    I like the quality items, easy and cheap shipping and my items always arrive in good shape and on time or ahead of time every time that I make my order. Everything works great, from the page layout to the ordering page. It loads quickly and it is always error free. They have a great selection of merchandise at reasonable prices.

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    Price

    Reviewed July 18, 2017

    My overall experience on Overstock.com was ok. There were benefits and drawbacks. Buying was easy, but shipping takes forever (literally took weeks) and returns were awful plus you have to pay to return items so the process was not easy. Although printing the ticket was fine and product selection was pretty good. There are also specific things I enjoyed about it such as variety and choices of stock and sale prices are helpful to the consumer because there is a lot to choose from. The website was also easy to navigate.

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    Price

    Reviewed July 18, 2017

    The experience was typical, hunt for product, put in cart and checkout. But I really didn't want to become a customer and get added to a mailing list but they seem to be geared more towards that than just checking out a guest. They have a nice variety of high quality merchandise at a decent price. I have purchased many household items on overstock throughout the years. I found some really nice sheet sets and after trying them, I bought a set for my parents as well. Now they no longer carry them. I would make it a little less cluttered, keep a record of past purchases or patterns in case you want to find the same item again if possible. Also maybe show somewhere where the overstock product was recently stocked such as Belk or Dillard's or Nordstrom.

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    Price

    Reviewed July 18, 2017

    I like that they have what you're looking for at good prices. I also like the fact that they have a variety of different options when you look for something specific. They had what I wanted and they had stuff I didn't even know I wanted until I saw it! I have only used Overstock.com twice, but each time I had good experiences.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 17, 2017

    I ordered a rug and after 8 days I contacted customer service because the online status had displayed "processing" since the order date. I was told that it could take that long for the item to be shipped and that it should happen today. 3 days later the status was still "processing" so I called again and they said it should ship out today, but after I pressed, the agent agreed to research the transaction.

    Next I receive a cancellation notice because the item is now out of stock. There were 2 items left when I ordered and 2 days later the information still said 1 item left. If they ran out of stock, they should have immediately informed me, but they did nothing about it until I called twice! If this were Amazon, Target, anywhere else, I would have had my item within 7 days, not be calling to inquire why it hadn't even been shipped yet. Never again!

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    PriceOnline & App

    Reviewed July 17, 2017

    I like that I am able to see a big selection of products that are organized very well. Their website has a good interface, but I would add some festive design. The designs could be more interesting during holidays, etc. I would also add a larger selection of makeup as well as adult diapers. I had an overall good experience with Overstock, what I bought was a reasonable price and yet the quality was really amazing and I got it delivered when they said they would.

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    Reviewed July 17, 2017

    I had very positive experiences with Overstock.com on the several occasions I have ordered from this site: Excellent quality and large selection of merchandise, good and low prices, fast delivery, and ability to get free shipping on the products I have ordered from them. It would also be nice if inventories were stable, but given the nature of the site, that is probably not a realistic expectation.

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    Reviewed July 17, 2017

    I like getting items at a big discount at Overstock.com and I like how it is very easy to search the site for the deals. I enjoy looking for the best deals. I usually look at the site a few times a week to see if there is a good deal on the site. I get very excited when I find a good deal and can't wait to lock it down and order it. I like how the purchasing process is very seamless and saves all my data so checking out each time is very easy. I don't like when I want a item and go to purchase the item and click on it just to have it tell me there are no more in stock. I wish they could do a better job updating the page with current statistic and pull the time when it goes out of stock. This is really where most of my frustration is with this site. But I like overstock.com overall and regularly use it for great deals.

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    Reviewed July 17, 2017

    Overstock is a very good online shopping place. It is very good website that I have used a few times and was always a good experience. It was easy to use and I like it. The product selection and purchasing process was very good. I recommend Overstock to people who think they want to buy things on the online.

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    Online & App

    Reviewed July 17, 2017

    Overstock.com has things which are always trendy and are at discounted rates for people like me. These rates which are already very low give me a great bargain and help me stock my house with the best possible stuff. As far as the product selection and its purchasing goes I really did not have any problem while finding stuff and paying for it. All the categories are self explanatory and neatly lined on the website. However, I really like the user interface, but the number of pictures should be slightly reduced. Also, the color on the website should be slightly mellow, instead of the blinding white that is used.

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    Customer ServicePrice

    Reviewed July 17, 2017

    The website has a good diversity of items and it is generally easy to transact. The prices charged are fair for the value of the product available and I enjoy shopping at this Site. A greater diversity of items would be better. I would like to see Overstock expand into the parts area be there appliance parts, auto parts etc and any other items beyond what are currently available would be of interest to me as a consumer online. The overall transaction processing for purchasing is generally good. Also, it seems like the structure of the customer service is in place to support the buyer online. I like the site.

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    Customer ServicePrice

    Reviewed July 16, 2017

    Overstock.com has variety of items including home goods, electronics, clothes, shoes, jewelry, makeup even furniture. I like that I am able to find something for everyone even if they are picky. Great for product selection and finding gifts for certain people plus process of everything including shipping was easy and hassle free. Purchasing process and customer service is good. But dislike that it's a little overpriced and quality of items could be a lot better. Sometimes I don't get the actual item I wanted and items are low quality, out of stock, back ordered from other stores and not worth the price.

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    Price

    Reviewed July 16, 2017

    I love the website. It is fun and easy to use. I love all the selection and there is always something for everyone. I like getting the best deal as I am a bargain hunter. However, the fees plus shipping can be misleading. Always read the fine print and know the total cost before you buy however this is the case no matter where you buy. Other than that, it is very exciting to look for the best deal and the items are always changing. I really like finding great deals on name brand products. I just keep coming back.

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    Price

    Reviewed July 16, 2017

    I was very pleased with the selection of products and the price range of the items that I was interested in. The site was easy to navigate and the products were easy to locate. The checkout process was simple and I had no trouble placing my order. My order arrived complete, correct and in a timely manner. I was very happy with the time it took to receive my items. So I have continued to use overstock.com for much of my shopping needs. From start to finish it was an enjoyable experience and I have recommended it to several friends.

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    Price

    Reviewed July 15, 2017

    I like that the search feature is very specific which is awesome because for my house I have very specific needs, size, color and style wise. I would like some more incentive for consumer and pictures to know what it looks like in natural lighting. I also very much like knowing what the product looks like in real life as well as consumer opinions before I buy online. Other than that, I got a high-quality jute rug for pretty cheap so I had a great experience. The product selection is vast, which makes it fun to shop around and stay on the site (probably longer than I should) and it's affordable so I can feel OK about it!

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    Customer ServicePriceStaff

    Reviewed July 15, 2017

    I enjoy the whole process of ordering something on Overstock.com. If you are looking for something, you can usually find it on the website, in all different price ranges. Some are at very good or reasonable prices. I especially like their bed and bath products. The process of ordering is seamless and products are shipped in a timely manner. Anytime I have had to call customer service, their representatives have been courteous and helpful. However, I would change the price of some things that are too expensive and cheaper shipping rates. Sometimes the cost of shipping something is as much as the item itself.

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    Reviewed July 15, 2017

    My experience has been very good and beneficial. Overstock has a lot of value and a lot of good things going for it. eBay and Amazon are more popular but Overstock is catching up and doing well. Overall, very nice selection and products are good. The only thing I would change would be more exposure. That way we can get more products and more services available.

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    Customer Service

    Reviewed July 15, 2017

    It's easy and simple to use. Overstock has a lot of different products and choices. It's convenient and very reliable. But some products that I would like to purchase are not available on this website. I have to look on other websites to purchase specific things that I need or want. It took a really long time to receive my packages too. The product selection could be a bit better, and the shipping should be much faster. Nevertheless, the customer service was excellent on this website. The purchase process was very fast, easy and efficient. I felt safe using my card information on this website. I would recommend this to my friends and family members for sure.

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    Price

    Reviewed July 14, 2017

    I like the variety and quality of products available from Overstock. They have just about anything I want or need for my home. It was very easy to shop on the site. But some of the items on Overstock are overpriced and not near the retail prices you find elsewhere. I would like more of a realistic price on certain items. That's the only issue I had with Overstock. Overall, it was easy to navigate to the section of items I was looking for. Being able to filter my search was also an easy task. The checkout process was smooth and easy.

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    PriceProcess

    Reviewed July 14, 2017

    I like the ease of navigating Overstock.com. I also like how many different products were available. The prices were very good and the quality of merchandise I received was top notch. I ordered a pair of boots and the process was simple. The boots arrived in a timely fashion and the product was better than I expected. There were no issues with shipping handling or payment. However, I would change it to where you could have a customized home screen that showed your preferences. Would be cool if they price matched Amazon or other online websites. I also think the name Overstock implies a negative perception of the merchandise. And it would be nice if there was a rewards program or a coupon you could use because of a previous purchase.

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    Customer ServiceSales & MarketingOnline & App

    Reviewed July 14, 2017

    Overstock provides a plethora of options to buy from. Its unique and organized website is very easy to understand and navigate. I rely on Overstock.com to buy the majority of my current household items. Never have I ever not found anything that I searched for but they should position their advertisements in more convenient areas, sometimes they can be annoying to look at. Overall my experience with Overstock.com was a very pleasant experience. I never struggle with product selection and purchasing my goods. Also, when I'm confronted with a problem Overstock's customer service does an amazing job trying to help me resolve problem.

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    Customer ServicePriceOnline & App

    Reviewed July 13, 2017

    I like the Overstock.com's website layout and color, and that I can find everything without a lot of looking. Their website is very easy to maneuver and the categories are easy to find. Also, I like their prices on items that I need for household and technology. Customer service is great, shipping is acceptable, and I always get my shipment on time. The check out is easy to do and not too lengthy. I really enjoy shopping on this site.

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    Customer ServicePriceStaff

    Reviewed July 13, 2017

    I like the less high overage charges, more variety, more choices to what you can get. You can pretty much reinvent your whole home with this specific store. This company is quite innovative, has great selection and overall great customer service. They ensure you get what you want when you want it. Overall, they have stylish and great inventory and more bang for your buck. Great store overall. I love this company and shop there most of the time. The staff is really helpful and they make sure you are left satisfied and all.

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    Customer ServicePrice

    Reviewed July 13, 2017

    They're considered one of my favorite companies to shop via the internet. Excellent and extraordinarily fast delivery and I totally trust this company. The best prices around, great customer service and incredible access to product upon purchase. I like everything with this company, especially the convenience and the easy access of getting the supplies like furniture. It is very affordable and convenient to get things.

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    PriceOnline & App

    Reviewed July 12, 2017

    They gave good prices and a great return policy. Their website has many things, you are sure to find something from shoes, clothing, jewelry, home accessories, etc. I have bought shoes several times as they carry inexpensive and also expensive brands to choose from. I would add more household accessories. Other than that, I buy from them often and have never had any problems with their merchandise.

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    Sales & MarketingPrice

    Reviewed July 12, 2017

    I like that Overstock has a large variety of things, and it has almost every product that you could buy at another website. I also like that the prices are relatively low compared to other sites, and I often can get the same product for cheaper at Overstock. But I would like if Overstock had more site-wide sales and site-wide coupons/promo codes because that would make their prices even more competitive with other websites. Other than that, the product selection is great, and I really like the purchasing process. It makes everything clear, such as what you will have to pay for shipping, and what payments options are allowed.

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    Customer ServicePrice

    Reviewed July 12, 2017

    I like their low prices and good navigation. It's a decent site with decent customer service but it could be better. It seems a bit old fashioned but you can find decent basic things at low prices. But they have low quality items and a lot of things that are dated or out of style. A lot of the clothing is no longer in style but classic jewelry there is usually pretty good. We have also gotten decent furniture there so that's ok but a lot of it is low quality. My experience is generally good but a lot of the items just aren't what I want so I don't really shop there anymore. I like Amazon much better and also Wayfair.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 11, 2017

    Ordered June 27th comforter set for grandson's birthday July 7th. Was told it would ship in 2 days and recd before 5th. DID NOT SHIP. Told on the 30th everyone left early for long holiday July 4th weekend was told on the 3rd would ship the 5th and be received by the 7th that there were 77 in stock. Was told on the 5th they were having technical issues at the warehouse and could not give me a shipment date. MANY PHONE CALLS NUMEROUS CHATS AND STILL PROCESSING?? None of the representatives I have talked to can get a resolution just want my item. Was told on the 7th still processing 74 in stock now 10 days told to wait till Monday the 10th to see if it ships.

    That will be 13 days then another 8 days maybe to be received. Which will be 21 days. Printed Picture of comforter and printed out all the Emails and Chats gave them out at my Grandson's Birthday party. So everyone could see I wasn't the one who disappointed a child but OVERSTOCK.COM was. I don't think I have ever been subjected to such poor customer services with PEOPLE that apparently don't have the authority to actually help a customer. Told on the 10th that I would have tracking number by end of day. Told on 11th that tracking # was still unavailable. Website says item is out of stock what happened to the 77 that were there? My 11 yr old grandson checking porch every day for his gift. Shame on you Overstock.

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    Sales & MarketingPrice

    Reviewed July 11, 2017

    I like how Overstock.com has a good and easy layout compared to past sites and how it has something newer than others I have seen because of how it stands out from what I am use to. It was something so easy and cool to me because I am able to pick something out and choose what I want and how I want without leaving. How I can see such a big selection and be able to talk to someone fast is great as well. However, they do not have a lot of sales and I think they need to make it better by using the customer's preference and think about how they would spend. Also, it could have it easier to find the price.

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    Sales & MarketingOnline & App

    Reviewed July 11, 2017

    I like how Overstock has a variety of things to chose from and how quick and easy it is to use the website about it. I like the website in general. It's effective to my use. But there is barely any sales on the website. Also I feel like it's copying other websites as well which is not good at all. I don't like how long it takes for the packages to come to be delivered too. It takes forever for items to ship to my house.

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    Sales & MarketingPriceOnline & App

    Reviewed July 11, 2017

    There are many things I enjoyed about the Overstock website. First of all, the website is user-friendly and that is a must. Right from the page downloading you can see how organized they have everything. The prices on MOST of their stuff isn't bad, but it could be a little cheaper. There are more things I like about it rather than things I dislike more. There could be a few changes to the website. Make it more kid friendly, I like how the page is groomed but it is not very child-friendly in the visual aspect. Products could be less modernized, more selection of brighter colored and just some general more unique items. Nevertheless, my overall Overstock experience was great, just as advertised in the magazines. Seemed to flow pretty well through the whole shopping process. I already knew what I wanted so I didn't spend much time browsing at anything else. I would recommend Overstock.

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    Customer ServicePriceStaff

    Reviewed July 10, 2017

    I prefer the prices at overstock.com more than any other online shopping platform. They're cheap but have good quality items to choose from. I've made several purchases here on numerous occasions. When purchasing on Overstock I feel that the selection is limited and I wish there were a wider selection of things to choose from. Also I wish they offered free shipping like Amazon Prime, seeing as how I make several purchases on this website monthly. But my overall experience was good with overstock.com. I feel that it is a reputable company with trustworthy products and customer service representatives. I will continue to shop with this company but would highly suggest there being a one time monthly flat rate shipping option for customers like me.

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    Customer ServicePriceOnline & App

    Reviewed July 10, 2017

    Overstock has a great variety, value, and quality of available products to choose from and has ease of ordering and free shipping on some items. Pretty darn fabulous. They have a great selection including unique and hard to find of items which make it a cool place to shop when you search for something you would like to purchase and their Customer Service is pretty good overall for assisting you with any problems or return of items. The prices are also very reasonable and affordable if you are on a budget and purchasing process is great. But the website is somewhat hard to navigate sometimes and at times it is difficult to get back to an item you liked or may want to purchase without searching again as there are a lot of items. For example, if you click on an item and then wait and go to a different type item it may be hard to get back to that initial item to go ahead and purchase.

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    Price

    Reviewed July 10, 2017

    Overstock has a great variety of products to choose from with a great price range. It also has different sellers that you can buy from. I love Overstock because it is one of the best companies to purchase from and I continue to purchase from there all the time. But I wish there was a way to keep all of the same products in one spot and just have different sellers on them instead of looking through the whole site and finding different things on different pages. Other than that, Overstock is a great experience that's why I continue to use it. I have use Overstock over 15 times and I love their products. All the products I have are very good products and I have only made like one return on a product.

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    Reviewed July 9, 2017

    I like the good layout of the site and easy navigation as well. The cheap deals on big name products and delivery options are great along with the check out process. On the other hand, an ability to save credit card info and shipping preferences as well as gift options would be great. Also a better prediction of products I might be interested in to come up first. More products in standard sizes as well. When I can find things in my size it's great but that generally isn't the case. And the search function is a little confusing and slow. Altogether it was an average site. Nothing great, nothing bad, just ok.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed July 9, 2017

    Overstock.com's selection was pretty good and the purchasing process was pretty standard compared to other online stores. I like the convenience of shopping online and I like that they have a pretty big selection. I also like their coupons and sales and that their website is easy to use. However, from their commercials I would expect their prices to be a lot lower than they are. I wasn't that impressed with their prices and I probably wouldn't use them again because they were fine but too expensive. Also when I used them I signed up with my email but they sent too many emails afterwards.

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    Reviewed July 9, 2017

    The descriptions of the products (jewelry) were accurate. Everything was up to my expectations. I would do it again in a heartbeat and I also recommended it to many of my friends and acquaintances. All in all, it was fast and easy. I liked all the styles offered, the selection of the jewelry, the prices, the quick delivery time, and the fact that the delivery was free. But I liked the shipment from UPS better than the one from the USPS, because the USPS just left it on the floor of the foyer of my apartment bldg. instead of in the box.

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    Customer ServiceOnline & App

    Reviewed July 8, 2017

    Overstock.com's product selection is one of the best that I have seen. Other sites have made the browsing experience needlessly complex, and Overstock has kept it simple. It is easy to navigate the site, and I like the categories at the top of the site. Departments are easy to identify and the site is easy to browse in categories. Ordering was as easy as anywhere else, and I have had no problems with my most recent orders. However, customer service on Overstock.com is hard to get to. I would like to see a more easily accessible link to customer support and one that is easily identifiable and in the same location on every page.

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    Online & App

    Reviewed July 8, 2017

    I like the amount of product that Overstock makes available for purchase. They have a wide variety of choices and the website is easy to maneuver through. It is easy to find what you are looking for. The ordering process is easy and very user-friendly. The product is shipped and delivered in a timely manner. I was happy with all aspects of my order.

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    Customer ServiceOnline & App

    Reviewed July 8, 2017

    I really like their selection. It has many clothes and items that I like. Their website is also very good because they have a good setup and I like the layout. The prices may be lower then so that I could buy more stuff so that I could fill my house with items from this amazing website. I also think they need to stock more. There is a mass product selection and the purchasing process is easy. Also the customer service is very helpful and I feel like they take their jobs very serious.

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    Customer ServicePriceStaff

    Reviewed July 7, 2017

    I ordered two items which were shipped. During transit they recalled the items and returned them to themselves. After speaking with two reps that had no idea why and promised to reship the items I received an email stating the price was too low and that is why they were returned.

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    Price

    Reviewed July 7, 2017

    They have name brand items at a cheaper price as well as high percentages off of items that I need and I can afford. Plus they have free shipping at times and a good return policy. I wish they would get certain items that I can't find anywhere else but other than that I am completely fine with what they have to offer. I was able to get the items I needed quickly and the prices and shipping was low. It was a fast checkout time as well and availability of items was outstanding.

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    Customer ServicePrice

    Reviewed July 7, 2017

    I can find anything I need on Overstock.com. It has everything from jewelry, clothes and furniture. I can usually find the exact piece that I want. I don't like the prices sometimes because I think that sometimes there aren't anything. I would like the prices to be a little better but I know I'm getting the good quality so it's hard to complain. It's very easy to navigate through the website. It's always a pleasant experience visiting the website. The customer service is always helpful and the reviews are great.

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    PriceOnline & App

    Reviewed July 7, 2017

    I like that there are things on Overstock that you cannot find anywhere else. And their prices are good. It is a good place to buy gifts for people and the website is easy to use. It is easy to find what you are looking for and the checkout was as easy as any other site. However, they should change the layout of the website. It would be cool if there was a button you could hit to see pics of examples of each of the categories. I would recommend Overstock.com to anyone.

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    PriceStaff

    Reviewed July 6, 2017

    I love Overstock.com and I would choose them over everybody. They are incredible and very well known at what they do, and they are head over heels the very best. They're a little on the expensive side but it was one of the greatest experiences that I have ever had with any company. I would definitely tell them to all of my friends.

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    Customer ServicePrice

    Reviewed July 6, 2017

    I really like the selection and the prices. Most of the time I shop at Overstock.com I end up buying more than I initially logged in for. There's is a huge selection of items. It was easy to check out... Actually it was pretty quick. I did have a minor billing issue, but the customer service department handled the matter quickly and politely. Overall, my experience was great.

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    Customer ServicePriceOnline & App

    Reviewed July 6, 2017

    Their prices tend to be cheaper, they carry well known brand names, they have coupon codes and they have broad categories to choose from, like furniture, clothing, electronics, etc. But their online customer service wasn't very nice to deal with. They didn't seem to understand the urgency of the situation I was in and why the issue of the pricing being incorrect on the website was so important because I was dealing with a very limited window to take advantage of a sale. I also think the search function could return results a bit better. Overall I liked it because I was able to find exactly what I wanted for a very, very good price and it arrived in good time and it was new not refurbished. I was very happy with my purchase.

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    Price

    Reviewed July 5, 2017

    Overstock.com has its advantages and disadvantages like any venture or store. I like the prices that you can find online at it for bulk purchases and its product value isn’t too outrageous. I've only purchased a small amount of items from the website myself. Searching and finding products including those other websites do not have is simple. Also great for my business when needing to restock some items but unfortunately not every price of certain items seems a fair one.

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    Customer ServicePrice

    Reviewed July 5, 2017

    One of the things that I enjoyed about ordering from Overstock.com was the speedy shipment of my order and the ease of use of their website. The selection seemed to be very adequate and very diverse and satisfactory. I had purchased a couple of decorations for the house on Overstock.com and I was very pleased with customer service. I would like the prices lower but I think overall it was very good.

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    Customer Service

    Reviewed July 5, 2017

    My experience using Overstock.com was an enjoyable experience. Customer service was great. Everything was good and the purchasing process was a breeze. It's just a click of a few buttons and you're there. The website had everything I wanted and I was in no rush to do anything. Everything I needed was easy to find and I had no trouble doing anything. I found what I wanted and got out. But the website design needs a touch up. I feel that the website page is too old fashioned. They also need to improve the website pages. I find them too old and outdated.

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    Price

    Reviewed July 4, 2017

    Overall I like Overstock.com. It's very enjoyable. The purchasing was easy and prices including shipping times were very reasonable. I like the variety of choices in overstocked items that are available as well as distributors is also a welcome change. The webpages are laid out with great ease when searching for certain items. But I would like to see more colors available if possible. I understand that they get and sell overstock but some items have colors listed (and they are a new item) but only one is available. The search bar is also my biggest issue and search keywords are not always a match and you end up looking through items that were nowhere near what you were searching for.

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    Reviewed July 4, 2017

    They have good deals with a lot of variety to choose from and so far I have never really had a problem with their website or their shipping orders. I wish there would be more deals or buy one get one free offers but other than that, I'm fine. My overall experience like using Overstock.com has been pretty great.

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    Price

    Reviewed July 4, 2017

    There's a big selection of items and I can always find what I'm looking for. Also prices are cheaper than anywhere else and I feel like I can get a good deal. Overall I had a good experience and my items turned out to be decent quality. But it was hard looking through all the items to find a good deal. Also, sometimes I worry about the quality of the items I'm receiving and whether or not they're real or counterfeit. I'm afraid to buy something that claims to be a name brand.

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    Customer ServicePrice

    Reviewed July 3, 2017

    I like the Close outs, deals, easy to use navigations and coupon code for free shipping. Also like the quick check-outs, big number of values, full use of browsing and target searches. They need more deals though. Prices aren't always the best deals. Needs coupon codes that work, price match, more variety of items and small inventory at times. But overall better usage of site, superior snapshot of items, customer service responds within a day, variety of payment methods and quick resolution time.

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    Customer ServicePriceStaff

    Reviewed July 3, 2017

    My experience with Overstock.com was just in a positive way! It's a very user-friendly layout and web design, very easy to understand and to click through. The variety of shopping item is very big you could browse for hours there. I didn't have any kind of problems with any item I ordered there. My item was shipped right away and a couple days later I had it. The customer service is outstanding. They're very friendly and respond very fast on questions. However, the prices are a bit too high in my opinion. When I look on other webpages for this one item I usually get it a little bit cheaper!

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    PriceOnline & App

    Reviewed July 3, 2017

    I like the prices of some items and dislike the prices of others. I would probably change the prices. Some items don't seem worth the money and others do seem worth it. I suppose the Dane rules apply to just about any store. However overall the prices are very reasonable and this site is my on the top of the list of my go-to sites. I like that the website is easy to navigate and when an individual is ready to purchase an item it is quite simple. My 10-year-old daughter might be able to purchase an item from this online artist as well.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 27, 2017

    In the first week of May I ordered a leather sofa from Overstock and paid in full. The second week in May, Overstock delivered a damaged and opened sofa which I rejected and asked for a replacement. Someone at Overstock went in and canceled my order and canceled my O Club; they did not refund my money. I contacted Overstock and spoke with Jaime and Chandler and they said that they "would check on this" but never got back to me with a new order number for the sofa. I then called the "Executive Complaint" team and spoke with Brandon who found me another sofa and matched the price. Again, I paid in full for a replacement sofa after Paypal canceled the first order and refunded my money in response to a complaint I filed a complaint about Overstock.

    The sofa was in stock in AN OVERSTOCK WAREHOUSE in northern California (according to Jaime, with whom I spoke a second time today after she hung up on me the first time after stating her name - someone who does not know how to use a phone... what should THAT have told me - she told me that it would take two weeks (after Brandon in Executive Complaints told me 10 days)). I would not recommend this company to anyone. They are a bait and switch operation of people who like to have the customer put his/her hands in a burlap bag in the belief that he/she is in touch with the "golden tablets" of good customer service, first hand new merchandise, and anything else their competitors have to offer.

    Their CEO Patrick Byrne is an incommunicado jerk who has no interest in a company that is going downhill. If you DO have issues with this company, please contact your credit card company (Mastercard, VISA, etc) and place a complaint through the Comptroller of the Currency for fraudulent representations. Then contact your local media news teams. Then contact the Better Business Bureau. Then go the social media sites. Make it a project to discredit them once a week to convince customers to seek alternative vendors.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 22, 2017

    I ordered a product on 6/16 and on 6/18 I looked up the tracking number and it said, "Invalid number.' I waited till 6/20 and checked again... same result. On 6/21 when I received the same invalid number I contacted Customer Service to find my package. That agent said they were embarrassed that this happened, they have contacted the warehouse and I should be getting a response today.

    That night I contacted them again because I receive no response. The agent now said it takes 2 days to get a response and that this rarely happens. When I confronted the agent with, "If it rarely happens why is it a drop-down for a reason contacting Customer Service and why is there a supposed special person that deals with this type of thing if it is rare?" I received a response three times that they can have someone contact me in 2 days with a new tracking number or a response to where my package is. This is unacceptable. They would not accept if it was money I owed them. I don't think it should be an acceptable response for me to wait two more days to see if they can find my daughter's present. If it takes too much longer she won't get it on her birthday all because this company doesn't know how to run their business efficiently or effectively. I won't order from here again. They can't honor their commitments to their customers.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Never will I purchase anything from this company again! Initially purchased this set from Overstock due to Wayfair being out of stock but I have no idea if this set would have worked or not because I never received the table and the umbrella received was damaged. Tracking information given after my order was placed was the incorrect tracking. Reached out to customer service 3x and finally received the correct tracking. Once the item was delivered we realized we were missing a table. After calling 5x and speaking to 2 supervisors, I'm all set with overstock. I'll stick with Amazon and Wayfair. The people who work for this company have no idea what they are doing.

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    Customer ServiceStaff

    Reviewed June 19, 2017

    After ordering a bed from Overstock.com, I was excited to get it delivered within a week from ordering it online. Unfortunately, they dropped the ball more than once. I was told that my delivery date was on a Thursday between 1pm-5pm but I never got a call from the company or the driver letting me know that I wasn't receiving my furniture that day as promised when I ordered it. I had to call customer service just to find out where the driver was, by this time it was already 6pm. They then proceeded to advise me to have it rescheduled but they couldn't get me in the schedule until the following Monday between 1pm-5pm. They informed me that they would give me a $50 credit for any future purchases online for the inconvenience.

    Come Monday, I got a call after 5pm from the driver stating that they were running late and they wouldn't be at my house until another half an hour to an hour. Finally by 7pm, the delivery team show up and deliver what they thought was everything. However, I had to point out that there weren't any screws to put together the bed. They searched the truck and couldn't find anything. Although they were here to both deliver and assemble the bed, they couldn’t accomplish even that. So they told me to call customer service to have them ship me the screws. After speaking with several representatives they concluded that they would mail me the items needed within a week or so and I would have to assemble it myself. I will never order from them again.

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    Reviewed June 13, 2017

    I like the variety of furniture and home decor products they sell. They offer a lot of free shipping on items and frequently have flash sales. You can read user reviews and ratings for products and they seem to have good customer service. However, some of their products don't have good description and have unclear or not enough pictures on them. It makes me uncertain to order online sometimes. I also worry about returning items if I don't like them. But the first time I ordered from them wasn't bad at all. It was fairly priced and the shipping was fast enough. I remembered ordering from them again and the experience was about the same. I don't have any problems with Overstock at all.

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    Price

    Reviewed June 13, 2017

    I have been using this for years. It's easy to shop online and no hassles. I like Overstock.com's lower prices and shipping costs. Due to discontinued items, the prices are lower and it is easy to get heavier things shipped at a lower cost. They have fast shipping too. However, I don't like the cheaply or poorly made items that are usually discontinued items that stores can no longer sell. Also their credit card needs to be improved. Hard to get approved there. Very confusing.

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    Sales & Marketing

    Reviewed June 13, 2017

    I like Overstock because sometimes I find items that are sold out on the other websites that I use and it's easy to search for the items of interest. I also like that ordering is easy and my information isn't compromised like on the other sites. Also, I like how the pages are set up for viewing with text and pictures. Plus they have good deals and coupons. They are great for movies, cds, books, and stuff like that but they don't always have the item I am looking for. I collect action figures and wish that they had more available. They only have youngerish toys.

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    Price

    Reviewed June 13, 2017

    Overstock.com has great prices and nice quality items. I especially like the value of the bedding comforter sheets and other linens. Some of the furniture looks inviting and I am considering a specific couch on my next purchase. They should have more categories, clothing, more lines, better choices for outdoor patio including furniture and more garden items, candles and torches are always nice in gift packages for giving. The prices are usually good although sometimes appear not to be a great bargain. I've had a very good experience with them so far, and I have liked all the items I purchased. The bedding was of good quality and I feel I got a bargain.

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    Price

    Reviewed June 12, 2017

    I ordered a watch with day, date, and time. Received watch 6/9. Watch was in mailing envelope wrapped in newspaper. No box, no directions. It doesn't keep accurate time. Day and date dials don't work at all. The only thing I can say is the watch still had its plastic covers on it. When I looked to see about returns, I find that is also a rip off. Overstock does not return your full refund. They give all kinds of excuses. Restocking fees. You pay for the return. You pay if you removed the wrapping. So I figure I just got ripped off $30.00. It's a good thing I never ordered furniture or a rug. The shipping return costs alone would kill ya. This isn't right to do business this way. And I am disappointed in a company that shipped this watch from Ohio. When their headquarters in Salt Lake is about 3 hrs away. And as far as saving money! There are other sites less expensive. By the way. I have no order number only a USPS tracking number.

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    Customer Service

    Reviewed June 12, 2017

    It is a secure website that has a huge selection of everything. Any time you need anything or looking for hard to find items you will find it. I often shop for my home and for presents. I showed there last year for Christmas and most of my shopping was from Overstock.com. I do recommend it and I told my friends and family about it. I love the speed of making a purchase and that it goes smooth and haste free. Also delivery time is great. Always comes when it is supposed to come. However, sometimes items they don't have it in my size or not the colors I am looking for. But for home furnishings and their prices no complaints. Customer service is not very helpful or the site is down or too slow but overall it is absolutely amazing.

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    Price

    Reviewed June 12, 2017

    I like everything about overstock.com. It is a great website to buy things and I like shopping there. The free shipping is great and they have everything I need for my house. Everyone can find what they need there and it's fun and cheap. I really enjoyed myself and there is no reason to go anywhere else. I would do it again every chance I get.

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    Customer ServiceSales & MarketingPrice

    Reviewed June 12, 2017

    Overstock is a good place to find a huge variety of things and most of them are at a great value. Sometimes there are very good sales as well. I like the selection, the categories, and the value on some items. But the product selection needs to be tweaked and increased in many popular categories. Also, better pricing in some areas. I see some things that are not even as cheap as an in-person purchase which should never happen. And maybe they could use more promotions. I've had no issues with them doing purchases, and the customer service is pretty good. Overall a quality experience.

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    Reviewed June 11, 2017

    I like the ability to purchase items in bulk or in multiple sets while saving money in doing so with coupons. Savings are sent directly to your email based on your profile and interests. But it would be better if I'm able to mix and match certain items to be able to get savings quota. Other than that, the product selection was very wide and easy to search and filter to find exactly what you were looking for, and the checkout process was self-explanatory and easy to follow. It's very easy to do business with Overstock.

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    Price

    Reviewed June 11, 2017

    My overall experience using overstock.com was great. I like that they have always or mostly what I'm looking for, have great competitive prices and great deals. The search was easy and I could find what I'm a looking for and had a good deal on the item I purchase. Also fast delivery and good shipping price. However, some items are little pricey. I can go on other websites and find it cheaper but other than that I like it. Still have good prices.

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    Customer ServiceSales & MarketingPrice

    Reviewed June 11, 2017

    My experience was pretty good. We bought a mattress, was easy to find what we were looking for and was affordable. The item was delivered on time. I like the variety. You can find all kind of items and every item also has its own variety of selection. I also like that you can find affordable items and usually free shipping in lots of them. Another good thing is the coupons they email me. But I did not like that they were not very clear when they offered us a protection plan for the mattress we bought. We thought we were getting some sort of extended warranty and it ended up being just a mattress cover. Total waste of money.

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    Customer ServiceOnline & App

    Reviewed June 10, 2017

    Their website is easy to use. The product selection is awesome. It tells me all I need to know to make an informed decision. I love their wide & varied selection on so many household items. Their products are guaranteed durable. The ordering process is easy to understand & complete. Shipping is always fast & items arrive well packed. Their customer service is outstanding and they offer a fast response to any inquiries. Best shopping website. If they were a brick & mortar store, I would live in the store. As it is, I can spend hours exploring the website finding new things all the time.

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    Process

    Reviewed June 10, 2017

    I like the variety, and the quality of the products. The style was my taste all the way and the website was easy to navigate and very easy for me to purchase my products. It was and convenient for me to use and received my products quickly. The products I bought arrived undamaged and they were beautiful. The whole process was perfect for me and fast. I did not have to leave the convenience of my home and I loved that fact they have very trendy and up to date products that everyone will love that make your home awesome to live in. I love Overstock.com.

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    Customer ServicePriceStaff

    Reviewed June 10, 2017

    I love Overstock prices and you can find good deals on lots of different items. The purchase and shipping process were amazing. Also, when I needed to contact them, they helped me resolve my issues with excellent customer service skills. If you have never visited the website I would do so today. Don't wait or you’ll miss out on all the deals.

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    PriceOnline & App

    Reviewed June 9, 2017

    I like that Overstock.com have a variety of everything and for real good prices. They always have a good description and detail about their items so it made comparing specifications of products real easy. They are running their business the way more people should. Plus, the site is very easy to navigate and it’s not covered in ads so there’s no confusion. I bought computer hardware and it was easy. I searched what I was looking for, added to cart and entered my details for payment and shipping and never had an issue with packaging.

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    Price

    Reviewed June 9, 2017

    I love Overstock because you get items at competitive prices. There are a lot of items in clearance and on sale. There are tons of great finds. Lots of options to choose from. Using Overstock was nice, simple and like every other website. I recommend it because of the ease of use. Since items are overstocked then they can make the prices even more competitive and knock them down. Also, add different designs. It is kind of difficult to see what items will look good and fit in your home since it isn't near a store.

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    Customer ServiceOnline & App

    Reviewed June 9, 2017

    I love how easy their website is to navigate. They have a huge selection of goods to choose from. The product selection is one of a kind. It is easy and fast to purchase things I want from this website. Customer service is great and quick to respond. They also offer free shipping which in my opinion is great! Overstock.com is a great website and store and I love it.

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    Customer ServicePrice

    Reviewed June 8, 2017

    I like to order a lot of my electronics from Overstock.com because I like to keep up with the latest technology and have it delivered because I rarely have time to shop. Also, I mostly order furniture because I like to change things up every so often and they make it easy for me to do this with online ordering and fast shipping to my house. Plus, they have good prices and service and they are always nice when I call.

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    Reviewed June 8, 2017

    I like the different kinds of items Overstock sells on there since this is a website where if you are willing to put the time in, you can find a really amazing deal. It's a amazing website even though it can be a pain to find what I want though it's worth it in the end due to the sale that I can find with enough time. But I wished it would be easier to find the kind of items I want to buy from there since this website can be a bit difficult to navigate through at first.

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    PriceStaff

    Reviewed June 8, 2017

    I buy lots of stuff on Overstock.com. I love this site & quality of what they have (from my experience) beats other sites I've shopped from so I go here first. They have lots of inventory, but I always check other online retailers. They aren't always the cheapest option. And the return fee to send a product back is a bit on the expensive side. I have only had one problem with an item not being a true color. Easily was returned and credited. In the online world of shopping, customer service can make or break a company. A huge round of applause to Overstock.com for having a good team working for them.

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    Online & App

    Reviewed June 7, 2017

    No problems browsing, choosing the item I wanted and paying for it. They have hundreds and hundreds of low-cost item and I never get tired browsing the site often. Their website is easy to use and they seem to have a large variety of items to choose from, especially electronic device. But maybe Overstock can make the site more mobile friendly. It's hard to use when you're on a smartphone.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    I like the site. It offers great value for getting nice merchandise, the selection is pretty good too. The website has a wonderful layout, easy to choose, browse, do your shopping, easy to navigate. Have been using it for years, great outlet, store online. But there is room for improvement like lower the prices, do a better job with the shipping, have a more variety of merchandise, and have more things to sell in all the categories they carry. Their customer service is very good and professional though. Overall, a very good site.

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    Reviewed June 7, 2017

    Overstock.com have discounted merchandise, fairly large variety, and an easy to navigate site. There are always new items arriving and it's great to see newer fresh items not rejects. But I don't get as good of a deal as is implied when you hear the name Overstock. That means extras or surplus from bigger stores that clearance it. I wish there were more coupons. I prefer free shipping at any spend level. It's counter productive to find a great deal and spend the amount you saved shipping it. Overall, it's pleasant. Easy browsing, shopping, streamlined checkout. I haven't had any issues that would deter from wanting to visit the site even if it were just to browse.

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    Verified purchase
    Customer Service

    Reviewed June 6, 2017

    They don't care. No matter if it is your fault or theirs, they DO NOT care ONE BIT. In my case UPS picked up the wrong package from my porch and sent it to the as return. These were a pair of chairs worth $600. (My return item was worth less than $150). The idiots processed my return and refunded $150 for something that was not theirs to begin with. How dumb! I gave them heads up, before the package got to their warehouse. They said they know what they received is not theirs and will be returned back to you. BUT NOTHING! Then I went through a series of bad individuals who kept making excuses, unapologetic and rude. Today, almost 10 days later I neither have my chairs nor my money. They took what mine and kept it! without a word. I'm appalled by them and their service. Please don't throw your money by giving them business. I cant insist enough. Not worth it!

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    Customer Service

    Reviewed June 6, 2017

    I can find savings on things that normally would not be on sale or markdown at other retailers and my purchases have always shipped quickly and arrived on time. But I would like to hear back from customer service in a more timely matter or possibly hear back from them or the retailers on their sites at all when I may have a problem or concern with my purchases. When product arrived it was flawed slightly and I never heard from overstock or the company that made the product.

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    Sales & Marketing

    Reviewed June 6, 2017

    Reliable and trustworthy - I can find the best deals on Overstock without having to go through other sites. This place has a variety of listings on other safe websites to buy stuff. Using overstock was like using Slickdeals, it's the same thing and there's nothing hard about it, This website can save people a lot of money which makes me want to continuously use this site. However if they do scam me with a fake site, I wouldn't recommend it.

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    Customer ServicePriceStaff

    Reviewed June 6, 2017

    I like Overstock.com's large selection and the discounted prices. I have purchased refurbished items from them at a fraction of the cost. They also have great customer service and I've never had any issue with them. Sometimes their inventory is limited in certain areas. I was looking for bunk beds and I didn't see a wide variety and they were not any cheaper than other retailers. But I love their rug selection and I also frequently check for refurbished electronics, as I've found excellent deals before, which is my favorite part of Overstock. It's super easy to check out, shipping is free and it arrives on time. I've never had an issue. They are very professional and easy to work with.

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    Process

    Reviewed June 6, 2017

    I really like the selection of products at Overstock.com. Their selection of stuff is really good and sometimes it's fun to see what new items are in stock. It's a site where I can find pretty much anything I want. I found the product that I was looking for fast and easy and then added it to my cart. After that, it was a very easy process. I paid for it and waited to get it. But I would like their homepage less cluttered than it is now, and instead of having to scroll down to see everything on the page you can do sections on the side where I can click instead of everything at the top.

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    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed June 5, 2017

    I like that Overstock.com has price breaks sometimes that only are available for a few hours. I also love that they offer the widest variety of household furnishings on the internet at prices that can't be beat. They also have one of kind items sometimes as well. Free shipping and expedited shipping are a plus too. They usually have some pretty good Cyber Monday sales as well as some pretty good Black Friday sales sometimes. But I dislike that they are very limited in their stock on certain things sometimes. I dislike that you sometimes have to order seventy five dollars worth of merchandise to get free shipping. Sometimes their website is a bit cluttered and slow from too much traffic and it won't allow you to add things to your cart and save it. But my overall experience was a positive one. The customer service has been positive the only time that I had used it.

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    Customer ServicePriceOnline & AppStaff

    Reviewed June 5, 2017

    Their website was easy to use and I really enjoyed their website. They exceeded my expectations. Their product selection was amazing. I liked how they had a lot of brand names for cheaper than other websites/retail stores. The purchasing process was so easy and fast, a monkey could do it. They shipped quickly and the products was just as good if you would've paid full priced. Also, if I had any questions over a product, their customer service was there. They were extremely knowledgeable and friendly.

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    Reviewed June 5, 2017

    It was hit or miss using Overstock.com. Some of the items were perfect, others were not. I shopped for gold hooped earrings. They were 14k eternal and were super soft it broke soon after wearing them. I also bought Skechers shoes with super soft insoles for walking. I bought two different pairs of those. One was black white and gray and the other pair was white. Received the wrong size but I didn't return them because I didn't want the hassle. I also bought some chef knives and a blender. I just opened the blender today and easy to put together. I will shop again soon but not if they mess up my order again. Maybe easier returns so people like me will shop more.

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    Sales & MarketingPrice

    Reviewed June 5, 2017

    I've had good experiences with Overstock.com. I've ordered at least 4 times in the past 6 months. I like the fast and free shipping, the reasonable pricing and decent selection. The only thing I'd really change is their coupon policy. It seems as though almost everything is excluded from coupons.

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    Customer ServicePrice

    Reviewed June 5, 2017

    I love and was pleased with everything about Overstock. Everything was excellent. The sellers are nice. Customer service and the products were great. Name brand items for discount prices works great for my family who lives on a fixed income which makes it great to keep up with fashion for cheap prices. Also, great prices on name brand items make it very affordable for my family to purchase bigger ticket items as well.

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    Price

    Reviewed June 4, 2017

    Overstock has a wide variety of products in various sections. Their products are of really good quality and are made to last. Their shipping and handling rates were reasonably priced, and they took the time to package and send each item very carefully, ensuring there was no damage, and I received my package in the allotted time. Even though the quality was great, I felt like it was a little too expensive for the size of some of the products, as well as the item costing more by itself than the shipping and handling of all the products I ordered combined. Other than that, I had a very positive experience purchasing through Overstock.com.

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    Customer ServicePriceOnline & App

    Reviewed June 4, 2017

    I can get coupons very easily and then go on Overstock.com and find some easy items or house everyday items and have it shipped to me for a great price which really helps with the budget. Main prices are usually right in line with other places like Amazon. But there is one thing I would change big time and that is the amount of product they sell. The main issue is they call themselves Overstock and yet at times they do not have an item anymore and then their selection is really quite limited. I am quite surprised by this and I really hope this is something that will change later for the company. Other than that, the site is very easy to navigate, the checkout system is very well done and easy to use.

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    Customer ServicePrice

    Reviewed June 4, 2017

    It's easy to find certain items for decent prices overall. They have lower prices than some other stores on the internet but not all. They could do better prices. Amazon and ebay are more competitive in pricing. Nevertheless, Overstock.com has a simple and quick checkout process that leaves you feeling good. No need to deal with customer service! The product selection is okay, too. All in all it was good.

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    Customer ServicePriceStaff

    Reviewed June 4, 2017

    I used to like looking for deals on Overstock and their unique availability. I enjoyed searching for things that were offered at a better than average price. I also found that the product they offered were not always product I could easily find in local stores, maybe because they were older or discontinued. I also think their business model is good. But when I shopped on Overstock, their customer service could have been better. It's always good to know that you can contact someone and that you have confidence that issues would be resolved. It adds a lot to the shopping experience... It was good overall but I stopped shopping there when I purchased a few things that I had problems with and I couldn't get anyone to help me. That was a long time ago and I'm not sure if they made improvements to their customer service since then.

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    Reviewed June 3, 2017

    One of the things I like about Overstock.com is that there are a variety of departments to shop from and the shipping cannot be beat. However, I would prefer that when I put in information for a search the results would be more accurate. I find that sometimes the results can be all over the place. But other than that, my overall experience using Overstock.com was a positive one. I like the quality of the items that I have purchased, they arrived in a timely manner and was packed properly.

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    PriceOnline & App

    Reviewed June 3, 2017

    The website is well put together and simple to use and check out was easy as can be. I mostly used the search bar to find what I was looking for. I am able to find different types of items on one page. I like that I can buy everything from household goods to clothing and toys. The prices are reasonable for the most part and shipping has always been fast. All around I am pretty happy with the site.

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    PriceOnline & App

    Reviewed June 3, 2017

    I like Overstock.com because it has such a crazy barrage of items that they sell and for prices that really are low and saves you money. Overstock continues to be one of my go-to sites for buying items simply because of high quality items mixed in with excellent pricing. It's usually not hard for me to find a gripe about certain things, but with Overstock it's one of those brands/platforms where I have honestly never had an issue/dislike/qualm about it. They excel with the transparency/customer service angle. Great experience! The site is the definition of easy to use, streamlined interface, transparent, and really just balanced to say the least. Anytime I use Overstock the shipping is always on time (or in some cases even earlier than expected which is even better).

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    Customer ServicePriceOnline & AppStaff

    Reviewed June 3, 2017

    Overstock is a great web company that has a variety of products for sale. You never know what you might find when you go to their website. They have great products at a great price. On the other hand, they claim to have the lowest prices and this is often not true. There have been several times I have found an item cheaper on another site. Sometimes Overstock's prices were much higher than other companies. Yet I always have a great and straightforward shopping experience with Overstock.com. If I ever have a problem their customer service has always been very helpful. I have used Overstock a lot and it is hard to beat them. I am always satisfied and I would recommend them to others.

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    Price

    Reviewed June 3, 2017

    Overstock.com's prices for the Electronics are really cheap! They have name brand items for great prices and a lot of things I can't find on other websites. If they could lower the shipping cost it would be better! Also, some of the furniture is priced sort of high. I'd prefer just doing pick up for shipping because sometimes they live close out in the same city at least. Other than that, I had a great experience. Everything was easy to navigate and I loved it! I would recommend this website to friends and family!

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    Reviewed June 2, 2017

    Overstock.com had literally everything I needed and sometimes more. Although it was a bit hard sometimes at the time of the day to navigate all over the place in the website with too many buttons and stuff, it was a great service and shopping experience overall.

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    Price

    Reviewed June 2, 2017

    I like that Overstock has current name brand and designer items at reasonable prices. Additionally, Overstock has a variety of items in a variety of different categories. It is a "one stop shop". If I had to change one thing about Overstock, I would like for them to offer free shipping. But other than that, my overall experience with Overstock was positive. I received quality items at an affordable price in a short period of time. I would shop there again.

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    Customer ServicePriceProcess

    Reviewed June 2, 2017

    I like that Overstock.com has a large selection and they deliver to your home. I consider them similar in some ways to Amazon but a smaller operation. The process to move through their pages and makes a purchases are made easy. Their customer service also resolved a issue I had promptly. Customer service has been helpful when I received a damage item on one occasion. But their prices on some items are a little high and should be lowered. There was a few times I nearly bought a item from them but discovered another business was selling them same item for less.

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    Reviewed June 2, 2017

    Overstock.com was not the easiest site to navigate. I prefer Amazon. When I received my item, it was not what I had purchased. The return process was a pain and on the second shipment I still received the wrong item. It took weeks to refund my cash.

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    Customer ServicePrice

    Reviewed June 2, 2017

    They have really nice products and offers. I can find everything that I need in there, and with very good prices, without even having to look for it around many stores or retailers. Also, pretty fast check out and really high quality customer service, they were pretty helpful. Overall a great experience.

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    Reviewed June 1, 2017

    I love that overstock.com has such a wide variety of items in all sorts of different categories. I purchased some home decor items during a big sale so I save a bunch of money and my items were delivered in a timely manner. I have only had great experiences when purchasing from overstock.com though I wish they would add an option like QVC and allow larger priced items to be split up into multiple payments.

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    Reviewed June 1, 2017

    My experience with Overstock was very positive. It was easy to pick the one that was cheapest such as baby jackets. There was several jackets on there that I liked and the filtering of products made it easier to pick one quickly. I like the wide variety selection of baby clothing and dvd's. I also like that they are available to ship all over because I live in Alaska and some companies won't ship to Alaska at all whatsoever. But, I would change having a community where people who shop on there can give reviews on the stuff they buy from overstock.com. Also maybe a layaway program for the holidays.

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    Price

    Reviewed June 1, 2017

    I like the design of Overstock.com's website and the variety of products and services that they provide. There is everything from clothing to automobiles. There were also more unique items than other sites. But I feel that their prices are not as competitive as other websites like Amazon. I do not believe that they have the quality products to charge more than other retailers. I found that their product selection was lacking and the delivery speed was not priced as competitively as I would have liked.

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    Price

    Reviewed June 1, 2017

    My experience with Overstock was very good. I liked the large selection and the website was simple, easy to use and professional. The prices were also good. They meet all my needs and I got what I ordered quick and got what I was expecting. I've used them a few times and never had any problems yet. I plan to keep using them whenever I need something on there and I would recommend them to others.

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    Verified purchase
    Customer Service

    Reviewed May 31, 2017

    It is hard to know where to begin! Dumbfounded! Overstock sold me crystal cabinet knobs, however, they were defective; they could not be screwed into the cabinets - the holes in the knobs were not adequately drilled. So, I contacted them, alerted them to the problem and they sent me a return label. THEN when they received the defective stuff back, I got a return email notification that of the $32.02 total cost they took back a discount of -$3.84 and charged shipping return - $11.26!!! And are refunding me $16.92! And that is for stuff that was defective. And these knobs weighed next to nothing. Needless to say I will never order from them again, and I would recommend that anyone else making an online purchase when they call themselves Overstock there is probably a reason these items are Overstocked, because they are marketing defective stuff. Don't waste your time and money $.

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    PriceOnline & App

    Reviewed May 31, 2017

    Many people with different tastes can shop here and get a bargain on whatever they need to get. You get a lot of options as well as a range of prices, colors as well as styles. It was nice and easy to find what I needed at a fair price and it was simple to order through their website. The shipping was not a crazy rate and I thought overall purchase was fair. However, Overstock could have a different online layout more appealing to the customers eye because so much product could sometimes be overwhelming to the customer.

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    PriceOnline & App

    Reviewed May 31, 2017

    I like that Overstock has cheap items and bargains on everything that I could use. I can save money by using it and that it's convenient because it's online. Also, using their website is very simple and fast. They are like many other online stores except better sometimes. On the other hand, I wish they had a little bit more selection so that I could buy more things at cheap prices.

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    Price

    Reviewed May 31, 2017

    I like the information that is provided on Overstock.com and blogs that are connected through Pinterest. It gives me many good ideas. The search features and options work great. Also, I like the great prices on a huge amount of products, being part of Club O and getting free shipping on each order. I also earn cash back that can be used on future orders. Though they can add even more brand name products, I have found and bought many great products on Overstock and never had a problem with the checkout. I was a little worried that the products may be defective and that's why they were being sold at such low prices but everything that I have received has been great quality. I would recommend anyone that thinks they will buy from them more than twice a year should join Club O.

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    Customer ServicePrice

    Reviewed May 30, 2017

    My experiences while using Overstock have been great for the most part. I have usually been able to find what I need and have never had an issue with processing or shipping even though I have never had a reason to use the customer service and assume that I would be okay with their results. I have purchased items to include furniture, rugs, small appliances, and jewelry. I like the fact that Overstock has had what I need at prices that were as good as or better than I could find in stores or online. On the other hand, at times I do have a hard time navigating thru the site, i.e.: I will type something in and eventually find it in a different area.

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    Customer Service

    Reviewed May 30, 2017

    From menu to menu and page to page the overall user friendliness is attractive to work with when seeking an online shop. Overstock.com has all that. They provide a fun and enjoyable service overall with no need for customer service as everything is automated. But I personally would like to see more inventory and more pop culture items listed. Anime and comics for example would be nice. A Paypal option would be nice too.

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    Price

    Reviewed May 30, 2017

    Shopping on Overstock has always been great. Shopping is always easy. The shipping is fast, the price is great and they always have a great selection of different household items. It is always fun to find new and unique items for my home and I love all their unique items that you will not find online or at any other stores. Everything is always on stock that I want. It shipped straight to your door so you don't to worry about getting the items home. Everything has always been a positive shopping experience with them.

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    PriceOnline & App

    Reviewed May 30, 2017

    I love their prices and their website. It is user friendly and easy to navigate. They have one of the best sites on the internet to make purchases that I love plus their selection is excellent. Overstock.com is a great site.

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    Price

    Reviewed May 29, 2017

    Overstock's prices and product selection were great. The website was easy to navigate. Pictures were nice and clear. The description was spot on with the item. I like the reputation of the company. On the other hand, sometimes the shipping fee can be high. Some items are not available in the color or size you need. And sometimes they could take a while to receive. I would give shipping for free or discounted over a certain price I would have more coupons available.

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    Customer ServiceSales & MarketingPrice

    Reviewed May 29, 2017

    Nice, easy to use website. Cheap prices, fast shopping. Good discounts offered fairly often. The only time I ordered from I received the incorrect item. I'd ordered scissors with zebra-print blades but got leopard. I didn't bother contacting customer service because I like the leopard scissors.

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    Price

    Reviewed May 29, 2017

    I love the product selection. They got ton of thing that retail store just doesn't have and good prices. Some of the prices beat amazon by a huge margin. I love the free shipping. The free shipping on almost all order is just value and they got good service whenever you need support. The website are fast to load with no interruption, and I can easily buy stuff on the apps with no problems. The return policy are also easy.

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    Customer Service

    Reviewed May 29, 2017

    Overstock.com is an easy way to get items very cheap - easy to join, easy to login, and easy to use. Customer service was great. Many different products and easy to pay for products. However, shipping could be a little better. They also need to make the pictures of the items bigger and easier to see. The searching for items could be grouped together a little better. They can also improve on shipping charges for smaller items and finding items that I previously purchased that are for sale again. Nevertheless, I have had all around great experience with this website. I plan to use it more in the future. I hope it stays open.

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    Price

    Reviewed May 28, 2017

    Overstock has a wide variety of items and has a lot of really cute things. They have pretty quick shipping and I have always received my items rather quickly except on a few occasions. Their prices are competitive with other companies and I was able to get a good deal on them. However, once, I bought something and it didn't tell me they were out of stock and it took a long time to get it figured out. Also, some of their items maybe a little overpriced. I would offer more discounts and deals, and lastly, the website itself needs to be updated. Something can be tricky to find. But overall, I like Overstock.

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    Customer Service

    Reviewed May 28, 2017

    The product selection here was wide, almost expansive. I like how they always have what I am looking for whether it be clothes, hoodies, hats, scarves, electronics. They have it all and I am thankful for that. The purchasing process was quick and painless and the customer service was very helpful. I am happy with the way that Overstock is set up.

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    Process

    Reviewed May 27, 2017

    One of the great things I love with Overstock is the options that are available when it comes to linens and blankets. Overstock has been a great alternative to Amazon for many items. I prefer their site to places like Pier 1 and other stores like it. The entire process, from picking my items to receipt of the product, was exceptionally smooth. I have no complaints and my experience will make me shop at Overstock again.

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    Price

    Reviewed May 27, 2017

    I like the variety of things they have available, and you certainly can't beat the pricing. Sometimes it's just fun to see what promotions they email me. The only suggestion would be to not have to be so completely thorough in the search filter. Other than that have been very pleased with them. I bought jewelry and bedding and both were wonderful. I was skeptical at first but all things delivered as promised, and quality was terrific.

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    Verified purchase

    Reviewed May 26, 2017

    I purchased a high-end Sony camera from Overstock. It was described as new. When I received the item, several accessories were throw in the shipping box, the camera was clearly used, missing manuals, had the serial number stickers removed from the box (I didn't check the camera itself), and a large label that indicated it may be a non-US model (which means the manufacturer's warranty would not be honored - despite the item description saying it had a 1 year manufacturer warranty).

    When I contacted Overstock, they did not seem interested and assured me it was not gray-market, despite the label on the actual item. While they provided an RMA, I had an event to photograph that weekend which left me using my business interruption insurance because I needed to make alternate plans. Very risky to buy from Overstock.

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    Reviewed May 26, 2017

    I used Overstock.com because many of my friends used that site to buy things in the past, so I knew it was a decent place to get things from. The name suggests that they have items that need to be sold. But after visiting their site I saw that they were just another online retailer and some of their items were priced pretty high compared to some of their competition. But, it was easy to find what I was looking for and also to make the purchase. Also, my item arrived on time from the estimate they gave me.

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    Sales & MarketingOnline & App

    Reviewed May 26, 2017

    Overstock.com offers a wide variety of products that are highly discounted. The site is easy to use. The products are interesting to look at and the ever changing products selections make for fun shopping and sometimes purchasing products I did not particularly need at the time. Also, shipping is quick and reasonable. It's a fun and easy website and is safe and secure. The company has been in business for several years with increasing sales and product selections. Overall experience is totally satisfied and have recommended this site to many friends, family members and numerous fellow workers.

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    Price

    Reviewed May 26, 2017

    I love shopping at Overstock because I can find such high quality products that I can't find anywhere else and I am always able to find them for such great prices. They are such a creative high quality website that allows me to get such great deals on amazing items. I have shopped at Overstock numerous times and have always been really impressed with their incredible service and wonderful products. I also like that my orders always arrive so quickly.

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    Reviewed May 25, 2017

    I purchased a while ago at Overstock.com and I found what I needed. They got a good variety. The displays were useful and it was easy to check out. What I don't like is it was not well laid out. Perhaps they can be a little more organized into specific categories. But seemed to be a good experience.

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    Customer ServicePrice

    Reviewed May 25, 2017

    Overall experience with Overstock.com is fine. It's not hard to maneuver around site. It's easy to track purchases and customer service is outstanding. The prices are usually good and easy to compare to other sites. Their selection is always changing so fun to look. However I don't like the way the catalogue is broken down. Maybe include more categories especially for men's products. I like to find what I want and pay and get on to whatever else I'm doing or shopping for that day. Otherwise I have never heard bad reviews from people I know using the site.

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    Reviewed May 25, 2017

    Good deals and easy access to deals, Overstock.com was easy to navigate with search capabilities for finding what I needed and it did what I wanted it to do for me. Also, it was seamless with checkout and search. I would use it again for finding things I need and I would recommend it.

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    Customer ServicePrice

    Reviewed May 24, 2017

    I like that Overstock.com has a variety of products at a fraction of the price and most of the time cheaper than anywhere else and product seems to be good, easy to search for what you are looking for. But the return policy is horrible and the customer service can be terrible. I don't think customers should have to pay for a return if it's Overstock's fault of wrong product. Other than that I always have a good experience with Overstock. I have been very happy with almost everything I have ordered. I received the wrong rug once, sent a pic to customer service and they immediately sent out the right one and told me to keep the first one. I just ordered curtains and they were labeled as the color Lemon but they were very much Lime.

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    Customer ServicePrice

    Reviewed May 24, 2017

    Overstock.com has a large selection of many items and affordable prices of quality products. I have made purchases for myself and for gifts and my purchases have always been quality products. Everything I have purchased has exceeded my expectations, except on one occasion when there was a small flaw in the item but the matter was addressed promptly. I am also pleased with this website in every aspect. Plus the customer service is always top notch.

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    Price

    Reviewed May 24, 2017

    Overstock.com has a decent selection and most things a majority of people would search for. We shopped for a side table and coffee table and there were a lot to choose from. However, I felt like the tables we ordered were very cheap but we didn't pay cheap prices for them. I think if the quality will be that low, the prices should reflect that. When I hear "overstock" I expect very low prices. Other than that, we found what we thought we wanted and the items we ordered came in a decent amount of time. I wasn't blown away by it, but I didn't have a bad experience.

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    Price

    Reviewed May 23, 2017

    I can always find what I'm looking for on Overstock.com. Their prices are very competitive. My order came quickly, damage free and was exactly what I was looking for. They have a wide assortment of products and I like browsing to see what's new, since their product selection varies on a day to day basis. However, Overstock.com takes longer than most other sites to load. I don't always have a lot of free time, so I appreciate sites that load quickly. It would mean more time to shop on the site!

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    Reviewed May 23, 2017

    They have a variety of stuff and are often discounted. They also have quick shipping services and easy returns if you don't like the item. The shipping and returns were also free. There are times when I want to design or change color of product I ordered but sometimes they don't have that specific color or design available. I also hated how there was a wait for items that were out of stock. But, I liked that I could easily choose and pick what I wanted and was given recommendations for each time as well as being able to choose the rooms for the items that I was looking for. The purchasing page was also easy and I was given a time frame of when to expect my products.

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    Customer ServicePriceStaff

    Reviewed May 22, 2017

    Overstock has a great selection of items for really cheap prices and that their ordering process is really simple. They have created a wonderful site that many people use and like. They are so good that I have never had to use their customer service department.

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    Customer ServiceStaff

    Reviewed May 22, 2017

    My overall experience was very well done. The website, the product selection, the purchasing process, and customer service is all top-notch. They are well-organized. I think that the employees that they have a very happy working there because they make me happy. I think the president CEO of overstock.com should be very happy with the business that they provide to customers all around the world. The commercials that are on TV are very professional and I think you should keep the good work up. I think they would be around for a long time.

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    Reviewed May 19, 2017

    I ordered a 6 inch memory foam mattress from Overstock.com. A week and a half later when I received the memory foam mattress it was only 3 inches thick, and there are stains on the mattress and had signs of prior use. It is illegal to repackage and resell used mattresses and bedding. I most certainly be reporting this.

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    Price

    Reviewed May 18, 2017

    If you're thinking about buying/opening a store card with OVERSTOCK run for your life! We have made a few purchases about a year ago (using the store card) and a few more throughout the year and never missed a payment. First let me warn you, Overstock prices are sooooo much higher than Amazon, for example, today I found a changing pad cover (for babies) on Overstock for $20+ and then found the exact same one on Amazon for $6 (%300+ more) and that's only one example! Now, the real scary part is that today I checked my Overstock card account and found 2 interest charges of $291 a month apart (on a $650 balance!) and another charge for $604 promotional something that is not reflected on the balance (yet) but is under "charge" on the activity page.

    STAY AWAY from this group, the stuff we got from them is cheap but way overpriced. I regret the day I opened an account/card with them and I cannot wait to close it after I try to resolve this matter. Check their prices. You'll see for yourself and whatever you do, DO NOT open a card with them unless you want insane amounts charged to your account! Will be posting a list of links comparing their prices to other stores, here and on social media, after I gather all the info and get an answer about those insane charges.

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    PriceOnline & App

    Reviewed May 16, 2017

    I like the great selection Overstock.com has. They always have what I am looking for at great prices. The site is easy to navigate and use and they have good payment options. My overall experience was great. Checkout was easy and my item was delivered within a reasonable amount of time. Overstock.com is everything I want.

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    Reviewed May 16, 2017

    I like that you can shop for all your furniture need all online. It has a mobile friendly app to use and search for thousands of furniture items. I also like that everything on this site is simple to use. A minor thing that can be improved for a much better experience to shop on Overstock is you get points for shopping there and you can use the points to get free stuff. The overall experience I have with Overstock.com is great. Simple layout with simple colors and use makes this site great for shopping furniture. Just add the item and check out. It takes off the stress when you are shopping for furniture.

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    Price

    Reviewed May 16, 2017

    Overstock has a lot of different items that makes it easy to shop and they also have good prices with cheap shipping. I enjoy the layout of the store as it is easy to navigate. I have bought a few things over the years and the checkout process is simple and easy. The selection is pretty good but limited, maybe not as robust as Amazon. Also, I would maybe like a few more video games or movies. But overall I do not really have any complaints.

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    PriceOnline & App

    Reviewed May 15, 2017

    I like Overstock.com's wide selection. The first time was a bit overwhelming but once I was acquainted with their site, it was fun and easy. They offer a very enjoyable shopping experience for sure. They almost always have what I'm looking for, if not better, and at a really great, reasonable price. They're always at the top of my list for online shopping. But I wish they maybe had an app that I could easily shop from and browse on my phone. Other than that I am very satisfied with this company.

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    Price

    Reviewed May 15, 2017

    I like the way the store is made and you are able to receive your package in a good for and timely manner. The store has a lot of options and it is always very cheap and considered one of the best stores ever made in the net.

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    PriceOnline & App

    Reviewed May 15, 2017

    There are many things I like about Overstock like their prices and also their quality of items. I like how it is online and their website layout is very easy to use. When I used them I did not have any problem with them. Overstock lets me buy large decorations and furniture pieces with little to no charge for shipping. I like the variety of options that I can choose from and I also like that a lot of people use them. The only thing that I did not like is that they do not have a physical store.

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    Customer ServiceOnline & App

    Reviewed May 14, 2017

    I like how everything seems to be in place at Overstock. I like the merchandise, the way the website is set up, the prices, and the merchants who sell products on that site. The only thing I would change is the way some payments are set up and the delivery fees for most of their merchandise. I would also change the website colors. But I like the product selection, the purchasing process, the customer service. It's been a very positive experience for me using Overstock.com. No other site is better except, Amazon.com!

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    Overstock Company Information

    Company Name:
    Overstock
    Website:
    www.overstock.com