Overstock Reviews

Like others have reported, I purchased a pair of valances through Overstock. When they arrived, they were four inches longer than touted on Overstock's site, deeming them unacceptable. Upon attempt to return them, I too was told that shipping and return charges would be deducted from my refund. I phoned to inquire, stating this was not appropriate. I did receive a pre-paid shipping label; however, the product has been received by Overstock and, after two days, they still have not refunded my card. When I inquired, I was told that it would take 5-8 days following receipt of the returned merchandise to credit my account. This is certainly a poor business practice to collect before shipment and delay refunds--quick to collect; slow to refund. I likely will not purchase goods through Overstock again.

Overstock does not offer returns on items - even if they're the wrong color/style without charging a hefty return shipping fee. I spoke with a representative who also could not help me.

I ordered what was clearly described as a king size sheet set offered by this company on the Walmart website. When only the pillowcases arrived, I contacted them and was informed that the description was in error. The ad was only offering the pillowcases for sale "Sorry for the misunderstanding". Over the course of a week, multiple emails, and enlisting Walmart's help they finally agreed to provide me with the entire sheet set as advertised only after I informed them my next step would be to report them to the state department of Consumer Affairs for fraud. Stay far away from this company.

Purchased two lamps. Used 3 times. One quit working. Tried to exchange for working one and was told that warranty is 45 days. This is ridiculous. A lamp should have at least a one year warranty on it. I will never purchase from Overstock again and I will tell every that I know to never buy from them.

I ordered a 6'x4' front door mat through this company since it is hard to find even on Amazon. I waited 10 days for it to arrive and I got a 24"x48" mat. I called Overstock and the manly sounding woman said I'll need to take this to UPS and send it back and maybe 4-5 days after they receive it, they'll reimburse my $105 they charged me! Really, you screwed up and now I have to wait another 10 days to get my money back? Never, ever... will buy anything from this losers! Should've checked their reviews before!

I ordered a Lancaster Beveled Mirror Brown Cherry for a purchase price of $299.97 on May 25, 2016. I was in the middle of a bathroom remodel. I contacted with Overstock through chat sessions (multiple) to make sure that everything was ok. On June 1st they sent me an email that the item I ordered is not in their stock and they are refunding my money. Well between their financial institution and mine it will take at least 2 weeks for refund. My money and time wasted. I have to now find another mirror of the same size from a local store with same size of one I ordered or pry out a bunch of costly tile, redo the entire wall.

I have ordered a mattress on the 23rd. They sent me a email stating it was shipped out on the 24th and said it will be delivered on the 25th so I stayed off work to get it not knowing if it needed a signature. Never showed up. UPS shows they have never received it. Overstock says it was shipped out. I have talked to 3 people and 2 supervisors. No one can tell me where it is at nor will give me a refund. They say they have to find it before I can get my money back so now I have no money or the mattress.

On 5/1/2016 I ordered two area rugs. One priced at 801.00. This was to be received on Thursday 5/5/16. On 5/6/16 I received one of the two rugs. My account indicated both were delivered at the same time with the same tracking number. An issue in and of itself. On May 6th my account was charged the entire amount of my order. At that point the large rug had not been delivered or even shipped and one other item was still being processed. On May 7th I called customer service and was told the warehouse was closed on weekends but I would receive a resolution in 2-3 business days. Also crazy. During the conversation on the 7th it was noted that FedEx does not allow two separately packaged items to be shipped with the same tracking number.

I just had the worst experience with overstock.com!!! A defective chest of drawers which took 3 hours to put together and was completely defective; they would only refund $40 of a $219 purchase price unless I took it apart and returned it in the original packaging. I took pictures from all angles of the defective chest. I called back and another person was willing to give me $75 credit. NEVER BUY FROM THEM!!!

I went to purchase a ring they had on sale. I decided to go ahead and get the Overstock.com credit account since they were giving an additional discount. I was approved but not quite a high enough credit limit, so I tried to split the payments. They don't do that, so at the advice of a customer service rep via chat I purchased gift cards with my new credit account (since you can use gift cards AND another credit card on the same order). The gift cards take 1-24 hrs to process (odd, and annoying, but whatever) – it was a sale item so I was worried the sale would end. Thankfully it didn't. After 36 hrs I contacted customer service because I never got my gift cards. First she says gift cards take 72 hrs to process (that is not stated anywhere on their website, clearly states 1-24 hrs). I ask to talk with the "process" dept that handles gift cards and she gives me the number.

Had to PAY my local PO to FORWARD my package LESS than 1 mile from my old address!!! 15.00$! I placed an order online and in 2 weeks moved to my new house. Today I get my package with a small envelope left inside my door stating that I owe my LOCAL PO 15$. I questioned my mailman. He told me to call my husband. Did and this is what he was told: "My package was sent to my OLD address and then sent to Shrewsbury Mass to be forwarded to my new address and because OS uses the CHEAPEST way to send things I got hit with a few. I think BOTH are greedy pigs!"

DO NOT BUY THE COSCO STEP LADDER... very seldom used the 3-step ladder. It broke. The wooden rails broke and the metal tie rods broke... very lucky to not be more seriously injured.

Purchased a little cabinet for 200 dollars, went to pay by credit card, ask if I would like express, which was showing as 30 dollars, then when I press everything to confirm they had charged me 300 dollars... =$511 dollars for my purchase. No way is it worth that much. I have been trying to contact the correct person since I saw what happen straight away. I have just got an answer by email, it took just over 24hrs, saying they will cancel my purchase which I asked them to do, but they have taken $511 out of my bank. I'm devastated, the guy’s name, so it says is Alexis **.

5 days after ordering & still has not been shipped out. I want to cancel the order but I cannot find the item anywhere cheaper. This really is a disappointment. I will not buy from this place again.

Purchased an Abbyson Living-London Premium Top-grain Grain Leather Sofa /Love Set on April 10, 2016. It was delivered on April 28, 2016. My husband was checking the material & found that it's not leather & the leg wouldn't go on the sofa (defective). We called them up & told them we are returning the items due to false advertisement & a defective leg. Right now we are waiting for a refund. Would not ever buy from them again!!!

I have ordered 3 items from them and they have all been okay (nothing bad or damaged). 2 hair products (leave in conditioner and shampoo) and 1 bed in a bag (comforter set with everything included). The only thing is, it took them forever to even generate a shipping label so it took forever to get to me anytime that I have purchased anything. Wayfair and Amazon are MUCH faster than Overstock. One of the items took 2 weeks to get to me which was annoying but other than the delivery time I have no complaints at this time.

A delivery time of 5-7 days has turned into 3 to 4 weeks. I have received emails stating THEY feel the issue is resolved when I still haven't even received the item yet! I feel they should overnight ship the item at this point, but they refuse to. I have been waiting since April 14th. I will never use Overstock again.

The rings are terrible. I have two rings from Overstock and stones fell out of both. Complete junk. They were not cheap either. I loved the style, but the quality was not there. I will never again buy jewelry from overstock. It's worth the money to get jewelry from a local, well respected, jeweler.

I ordered self tanner, the same one I always buy from Sephora. When it arrived it came out green. It's always brown. I've been using it for years. Hesitantly I used the product and came out looking like Shrek! I contacted St. Tropez and they asked for the serial number. They verified that the product was produced in 2012. They are telling me to send it back to get a refund. I order products because I want the convenience of products coming right to my house. Do I want to go down to the post office and deal with sending this back? Not hardly. I'm so pissed. It was a good deal on the extra large size but still expensive considering the product was not usable. So annoying. This has happened to me on Amazon and eBay but I thought that Overstock was more reputable.

Paid for a lamp ($164) and cancelled the order within an hour, for which I received a confirmation. What I did not notice is that they took the money out of PayPal, and did not refund it. This I noticed 21 days later. When I chatted with a "representative" I was told I would be called within 1-2 days by someone from the pay-support department. That is now 5 days ago.

I have no issues with my online purchases from Overstock. Everything came in a timely manner and I was pleased with my purchases. HOWEVER, DO NOT GET THE CREDIT CARD! They call you repeatedly, first to "remind" you that the bill is due (even though it was already paid), then on the actual due date they will call 2 or 3 times to "remind" you again to pay the bill that was already paid. I would not hesitate to shop with Overstock again, I just won't be using their stupid credit card.

As a consumer and a frequent internet shopper, like so many millions are, I know it is important to share experiences with fellow shoppers. Unfortunately, I did not discover the overwhelmingly high unsatisfactory ratings of Overstock until after my own personal poor experience. Similar to the 105 complaints identified at **, my experience revealed poor customer service. With every of the several contacts I made with customer service I was provided with 'canned' answers. My initial contact was, unfortunately, to cancel an item which I had selected the wrong size in the simple pull down menu. When I realized my mistake, (within 24 hours) your customer service read back to me that the item could not be cancelled but that I could easily return the item. When I advised your representative that the item was oversized and a truck would be delivering she repeated the canned phrase.

My mother recently passed. The insensitivity, rudeness and apathy that I encountered was appalling when dealing with this company. My mother went into the hospital on December 21st 2015. She must have ordered something from Overstock a few days prior to her stroke. They tried to deliver on December 24 and left a notice, in which I then called to cancel the delivery. They said they couldn't help me because they needed to talk to my mother, who couldn't speak because of her stroke. I thought fine, it'll get sent back and refunded. I became my mother's conservator, and in no shape or form did I ever see a refund of $1600 from Overstock.com.

I returned a pr of slip covers to this company in January 2026. In April I received an email from a credit collection agency for my return payment of $11. I paid UPS more than $11 to return this item and now I am being told to pay again to return something I already paid to return!! According to Overstock it was not Overstock who mailed it to me but another company they deal with. This was never told to me that I was not dealing with Overstock to begin with. This was my first and LAST time buying from this company!! What a set of crooks!!!

Purchased 2 sets king size sheets about 15 months ago for use in our vacation cabin (ie not much use). Queen sheets purchased at same time worked fine. King sheets shrank so badly that the fitted sheet cannot be used... Overstock would not accept return because it was over 1 year. We will have to throw the sheets away.

Good things: Great looking table. C legs slide under sofa so table actually can be over a part of the sofa. Assembly seems easy - but it's not. Replacement was quick. Bad things: This table has a fundamental design flaw. Assembly may seem to go well but the design is very likely to cause the assembly process to stress the adhesive which holds the glass top to 4 mounting parts. After a few weeks of use the top fell off. Though the replacement was quick, and they didn't want the broken one returned, I was told the replacement was a one time only deal. I can see why. The design is such that assembly, no matter how careful you are, is almost certain to stress or damage the adhesive holding the glass top to the 4 machined mounting standoffs.

I had paid for Expedited Shipping; as of Thursday (March 31st) and Friday (April 1st), FedEx Tracking showed my order to arrive by 8 pm on Friday, April 1, 2016. I needed the item for Saturday, so I felt great knowing it would arrive in time. It did NOT arrive by Friday at 8 pm. I called Overstock.com about 10:00 or 10:30 that night; "Sylvester", a Rep on their Chat line, informed me that it would be delivered early the next morning (Saturday).

We ordered sheets that were much brighter in color and looked like they would match what we needed them for. When we got them, they were in fact much darker than pictured and would not go with the decor. I contacted cust svc and they won't pay for returns, even though they misrepresented the color. Need to stick with Amazon, they honor their items.

Overstock.com claims to have the camera (GoPro Hero 4 Black 4k) for $$386.99 with free shipping and no tax. When you click on the link the $386.99 price is for the GoPro Silver 4 and the is GoPro Hero 4 Black 4k price is shown as "Today $529.86, Save $11.65 (2%)". Illegal to bait and switch in most states, just another reason to avoid this ripoff company!!

False advertising, just so consumers like us, can spend our money on items that are not advertise as shown/described.

I had placed an order for a Rio shower spa unit but instead they shipped me a Tropicana shower spa unit. I was charged a $85 for expedited shipping. I called them and told them they sent me the wrong product and I need the Rio Shower spa unit. They told me they will process an overnight order and they sent me the same product again the Tropicana Show Spa. Now I'm in the middle of a project renovating my bathroom and because of their mistakes I'm being charged extra fees because of the delay.

I ordered a mattress & steel boxspring frame set. The mattress came in in the correct size of king, and the steel boxspring frame set came in the incorrect size of full! And it was shipped later than it was promised. After I called them to tell them about this mistake, expecting an IMMEDIATE response, they told me it would take 1-2 business days just to find out if they even had the correct part in!!! And then it would be another 5-7 business days to get it shipped. This is insane - my mattress is on the floor because of their mistake! And I expected the correct one to be overnighted to me. I never would have ordered from them, had I known it would take more than an additional week for them to get me the correct matching part!!!

I placed an order for a mattress just yesterday accidentally selecting the "standard" instead of the "low profile" set. I tried to change or cancel the order literally few hours later and have been constantly told that the order is already processed and can't be changed. Even though the change is so little and I still intended to get the mattress from Overstock. I sent several emails, contact support and am getting NO help whatsoever. On the Overstock website it's stated that the mattress ships in 1 to 4 week, yet they are unable to make a Tiny change hours after an order is placed! I have been told that my request is being sent to the "Specialized Representative in the warehouse to stop the shipment of the items" and yet only an hour afterwards I received a call from a shipping company about scheduling delivery of my order within the next 5 days.

Waste your time buying off Overstock, by all means go and frustrate yourself with the online inconvenience that is Overstock. Failure to communicate honestly, clearly and timeously. The manner in which a sale is presented is not altogether honest, If I had been quoted an ETA to begin with, I would have declined to use this slow service. If they have legally presented themselves honestly, it would have to be obscure fine print because I didn't see any indication that I was choosing a more expensive delivery that pertains to local shipping (and I haven't been refunded for a useless option???) Fair warning up-front, not an ETA after I have paid and the goods are dispatched. When I complained to overstock that 18 days is ridiculous for an online purchase, this is 2016, I run an online business and even with African time, I still beat the likes of Overstock and they are based in the USA.

Ordered 2 accent chairs, color Balance Seashell description stated grey. When I received them they were tan. Not any hint of grey. Called to return, told I had to pay for return and take them to a UPS store to return. If I wanted to have them picked up that would cost more. Will never order from Overstock again or recommend to anyone. First and last time I order from Overstock. Very disappointing experience. I have submitted a photo of the bottom of the chair still in box in front of grey wall.

Overstock.com return policy is misleading at best. They tell you that returns are allowed after 30 days. What they don't tell you is that you don't know what the amount will be until they receive the merchandise back. They can refund you ANY amount they want. Minus all shipping charges. Really? Why not say NO returns after 30 days. Would be less deceptive. Will NEVER order from them again.

Ordered some drapes a week ago. UPS got the shipping label and that's as far as it went. They were never shipped and have emailed customer service 3 times with no response. I will never order from that site again.

I placed and order for an iPhone. My account was charged for the full amount before the order status was complete or shipped. My order was somehow cancelled. After talking to 4 different people, I was told they would issue a refund which would take 3-5 business days (funny it didn't take that long to charge my account) and that I would have to reorder the item. I asked why it had gotten cancelled and no person could answer that. I will absolutely never order anything from them again. My advice is stay away from Overstock.com.

They sell super cheaply made, designed, and everything about it is CHINESE JUNK!!! Their return policy is total BS because the only way you find out what kind of junk they sent was to open it. Then because you opened it they won't take it back. Never order anything from them unless it really is an overstock item. You know perfectly what it is with all the actual factory part numbers.

Overstock.com is the worst website I have ever used. Rude customer service and ignorant employees that can't understand basic concepts. Website error, stops working in the middle of a placement so I start over since I never got to put in a payment. Well apparently it went through for me to pay later. So I get emails for a duplicate order. One I payed for, the other I didn't. I contact Overstock with both order numbers and inform them of the issue. They said no problem, send them back free of charge, don't open the duplicate products.

I have had pretty good experiences in shopping online. The only ones I have had problems with were Amazon and StubHub, not giving refund of money without me having to go to my credit card company for assistance. In the end I win my money back, but what a mess. I would most definitely stay away from StubHub at all expense and Amazon is not always the best, but at least you have a 50-50 chance with them (Amazon) of getting a refund, but will be up a creek with StubHub -- lost over $1000.00 for two tickets when I used them and the show was cancelled (no fault of mine and they got THEIR money back). So yeah, most are good but StubHub is criminally bad!!

I ordered a majority of Christmas gifts through Overstock and my overall experience was unsatisfied with the customer service whom I contacted via email when a purchase went missing but said through tracking it was delivered. It takes 4 days or more for the customer service to begin investigation. I would have liked for one representative to complete issue but received correspondence with 3. Package was delivered to my neighbor, fine solved by me. Another item was a pair of boots that went completely missing and I had to reorder elsewhere because too much time. Overall 3 weeks and no boots. But didn't refund full purchase price of $23.00, only $19.00 and still no response 1 month later. After conversation with friends come to find all bad experiences with Overstock. I won't use them again and wish I knew sooner. I did have excellent service all around with Target as well as Walmart.

I purchased a mattress frame and somehow during check out the purchase was turned over to Klarna. I was never prompted for an acceptance of this process. I had entered my credit number to Overstock.com and assumed I was done. So I got late billing from Klarna and I made calls repeatedly to Overstock and Klarna because with the app, I could not pay online. Their app (Klarna) has been broken for 2 months now and after complaining to both parties for 4 weeks they suspended my account so as not to accrue more late fees until they get their app fixed. HOW RIDICULOUS! I will not purchase from Overstock again because of the lack of help in this matter. I bought from Overstock not Klarna and now have put up with this nonsense.

I ordered a Calvin Klein watch on June 16, 2015 for my stepfather, it was a Father's Day gift. I called Overstock and a pleasant young lady helped me with the order. Watch was delivered before Father's Day and my stepdad was happy with his gift. However, checking my credit card account a few days later I noticed that my account had a charge of $1,400.00. I immediately contacted my credit card company to investigate the transaction. My card had to be cancelled, my credit score took a dive. All because that Overstock nice girl stole my credit card information and made a hefty donation to a church in Florida. I called the corporate office for Overstock and no one has contacted me since this happened. I will never order another item from that company again.

We ordered leather living room sets from Overstock.com. After four deliveries, Overstock still couldn't deliver two complete non-wobbly, scratch free, tear free, and or stain free Abbyson Living Leather sets. On the last delivery, the delivery man demanded either we take all the furniture or none. Since 2 of the five pieces were fine, we were going to accept them. Well, we sent them back. Here's how this works: you make the appointment with the local delivery company - they want you to give them three-hour window, but they only give you one hour or less once they arrive. The moment you see a damaged item, you call Overstock, explain the situation, they'll transfer you/put you on hold and generally takes about 10 minutes before someone from furniture can assist. By that time, the delivery folks gets antsy and would like to leave.

Went to clearance section on Overstock.com and they claimed save up to 50% off. I went to various different categories and searched multiple items they had, and found them so much cheaper on Amazon, Wal-mart, Wayfair... I recommend you look around before buying anything in Overstock because I did not find something on Overstock that I couldn't find cheaper somewhere else.

I am writing this review because I am absolutely appalled at how Overstock.com handled the issue with the missing parts to the bed that I ordered from their website. I ordered the Carlotta White Modern Bed with Upholstered Headboard from them and my bed (well part of anyway) arrived after a week of ordering. I was excited to finally receive my new bed as I had just moved and was sleeping on a mattress on the floor. My excitement soon ended once I saw that only 2 out of the 3 boxes had been delivered. I waited a few more days in case the third box showed up, however it did not. I called Overstock.com and spoke to a customer service representative who told me their system showed that all 3 boxes had been delivered. What he failed to tell me is that the third box got delivered somewhere in Kentucky. I live in California. Confused as how this happened?

I purchased a wool hearth rug, clearly pictured as 2 foot x 4 foot in a rectangle shape. I received the same pattern carpet but in a half circle shape. Initiated return through Overstock.com and a shipping label was sent to me. After returning the wrong item, Overstock.com deducted the cost of using their return label at 5 times the amount paid to ship the item to me. After a lengthy attempt to engage customer service I was told because I used the return label I would not get a full refund. This is a ridiculous means of conducting business. Very dissatisfied. I WILL NOT shop at Overstock.com again. Will You???

From the start it has been a nightmare. Long story short, for Christmas I ordered 2 nomad chair beds. I received them and realized that they were such poor quality and it doesn't stay as a chair. I returned these chairs. They received them Dec. 21. I still haven't received my credit. I've been on the phone and emailing for weeks still nobody from Overstock has the knowledge to get my account straightened out with my return they already confirmed my return weeks ago. Yet if I were late on a bill from them I'd have penalties out the butt to pay. Never again am I dealing with this co.

Ordered a book two weeks ago and needed it rather quickly. Chose two day air and expedited order. The order took two weeks to process. Last night I decided to chat with their customer service and discuss the issue. The customer service representative wasn't very helpful and asked for my phone number/email so that I could be contacted at a later time by the company to discuss the issue. (Shouldn't that of been the rep I talked to in the first place?) I check the order today and it was now canceled by Overstock.com. Seriously? Will never order from this company again. Serves me right for not ordering from Amazon or Barnes and Noble.

I placed an order with Overstock.com on 12/17 and was expecting my package within 3-6 days. I got no order confirmation with tracking for days so I kept checking and finally got an email with confirm and the UPS tracking number and it said that it shipped on 12/23, 6 days after I placed the order! When I checked it everyday it would update and say 5 days, 3 days, 5 days, the package stalled at Shreveport for several days and then said rerouted! The next time I checked it, it said delivers to post office. I called UPS and they said the sender required them to send it that way. I finally got the package on New Year's Day! Finally, after 2 weeks, the package was delivered.

After researching and reading reviews regarding a mattress purchase I bought a memory foam mattress from Overstock in August, 2015. I had previously purchased one earlier in the year and that product is fine. The reviews I read on the particular mattress I purchased were excellent so I had no qualms about the transaction. In December, only 4 months into the $450.00 mattress it went soft. So soft that it caused us to develop neck, shoulder and back pains not to mention the lack of sleep. Even turning it did not resolve the issue.

Rating 0! I placed an order on the 12/21 and paid for express delivery for 12/24 arrival. When the package didn't arrive by Christmas Eve, I called and was told the shipping company had a 3 day order fulfillment policy and I would have the order by the 29th. It was a Christmas gift but I also needed a birthday gift so I accepted the delay, with a refund of the express shipping. I called to check on the 28th and was told it was en route by no later than the 30th. I received an email on the 30th. They never had the item. It was never shipped and the employees lied about all the shipping information. No gift for Christmas or the birthday! I did receive a refund, but with all the lies I'm stuck trying to find a replacement at the last minute. I will never order from them again!

I ordered a ring online for my girlfriend from this horrible company. They managed to put the wrong gemstone in it and it came in 4 days late and I paid $35 for rushed shipping... I would not recommend this company to anyone ever.

I received a couch that I was told would be put together for me. It was dumped in my basement in 3 large boxes. I had to hire someone to put it together for me, as I am recovering from a neck injury, which is the reason I ordered furniture online in the first place! Upon opening the first box, we discovered the couch is the wrong color. I called, and asked them to exchange... no response. I chatted, no response. I emailed, no response. Seriously, how is this company still in business!! Awful. I am going to donate the wrong color couch, because it looks like a hard piece of crap anyway. AWFUL.

I ordered the product I wanted and clicked finished to complete sale and their website said they had occurred an error. So I tried a couple more times and it finally went through. When I received the package, I received 2!!! So I called and they said I have no choice but to pay the extra $$$. This is nonsense!!! I wanted to keep 1 and return the unopened box but they say I can't.

I purchased a Christmas present on 11/20/15. After Chatting with customer service 4 times, them promising item would be shipped, etc., the resolve is no present and a credit of $5 for my trouble, which was notified via email on 12/22/15.

I bought 3 items from them and opted for 2-3 day shipping as they are Xmas gifts. I get an email notifying me that shipping labels were being printed. 2 days left to delivery. I called customer "lack of" service and was told that I only asked for 1 item to be expedited. Are you ** kidding me? This is the 4th and last time I ever deal with this horrible company.

I bought a small necklace from this rotten company and it took over 2 weeks to deliver. I still don't have it but I will be returning it once it does show up. The thing that angers me is that I EVEN paid for shipping. OVERSTOCK.com will NEVER SEE ONE RED CENT from me ever again!

My husband and I started Xmas early, opened a store account with overstock end of OCT. First order sent no problem. Second was sent to their BOGUS "risk dept" who does NOT even control the bank who we finance from. They demanded identities to be faxed to them. We complied, answered security questions. Long story straight, they refused to sell purchases to us, using any account, personal debit, master card or their store credit card. We sent them EVERYTHING verifying who we were. They were disrespectful, wouldn't give us reasoning why. We demanded a written letter explaining why they only wanted a cash wire! Who does Cash wires in 2015?

Today Loss Prevention called me to verify me with several questions which I of course passed. Then they want a copy of my license or ID. Then I called back after I sent my copy of ID then I'm told they do not believe who I am and they cancelled my account. I guess when I mail in my payments every month I'll be their friend then. UNBELIEVABLE! I will never recommend them to anyone.

I found the same vanity $200 less at Home Depot and Overstock promised me $100 refund and still nothing. Their promise was an empty one. Additionally, the delivery was extremely slow. So overpriced, slow delivery and false promise. I have spend several thousand dollars with Overstock and this is the end of it for me.

I had a terrible experience. I received a $100 gift card for Overstock.com and thought I would use it for my Christmas shopping. As I was checking out, it gave me no payment options at all. They sent the products and said they would send an email in instructions on how to pay. Once I received the email, I tried to pay using my gift card (again) and I was still unable to complete my transaction. I called the company to give them my gift card info and they WOULDN'T TAKE IT! They said since I checked out as a guest, they wouldn't accept my gift card!!! I was so upset but I have to pay for it somehow so I offered my credit card information and they said they would not take it over the phone! I would have to go back to the website to pay! I am absolutely appalled. I feel tricked. Instead of being able to enjoy a gift card, I'm stuck with a bill. I'll be calling the Better Business Bureau today.

I placed my order on Overstock.com after checking to make sure I would get my luggage before the 19th, before I left. It gave me the date of the 16th to arrive. 12/09 I see my order on Overstock.com says it has shipped and delivery date is 12/16. I click on the tracking number and UPS says "label created" not that it has shipped. I call and yes it is shipped and yes I will get it by 16th. I keep checking the 10th, 11th and still the 16th delivery but UPS is still says "label created". Called Overstock last night on the 12th and was told to call UPS because they were right. UPS says nope, they don't have it and to call Overstock back.

They sold me a diamond ring 12 days ago. They dropped the price significantly. I wanted the difference. They said no and they said the price may go up. I cleared all the cookies on some of my devices which is how I know the price changed. It could have changed well before that but I hadn't thought to do that. The item took a week+ to arrive. I'm never buying anything from them again. I hate being swindled by stupid companies.

I wasn't satisfied with the bed I bought & wanted to return it & they wanted to charge me 1/2 the price of bed to return it! They shipped it free. After talking to "John in shipping", they offered 1/2 of that. I urge people be careful if you order ANYTHING from them... I'm an unsatisfied customer and they're not doing anything to rectify this situation! They'll only pay for shipping if item is damaged.

I am writing this review out of extreme frustration with Overstock.com's Protection Plan Warranty. In 2014 I purchased a vacuum from them with a 2-year warranty to ensure if anything went wrong, it would be covered. About a month and a half ago, the vacuum completely stopped taking a charge or working, so I called in to start a claim. They seemed to have a decent system set up for it, emailing me pretty quickly with a UPS Label to send it back, stating it would only take 5-10 business days to fix and return the vacuum to me. To me, this seemed reasonable so I sent it out as planned.

I ordered a Pragma Quad-Fold Queen Frame with Memory Foam Mattress. Their website page shows a picture of a queen sized bed with 2 mattresses that go together. Q and A under the product description indicates that it comes with TWO (2) mattresses that fit together to form a queen sized mattress. There are also 2 separate frames that connect together to form a queen size bed frame. Each bed frame folds in half, giving you a quad (meaning 4) fold bed frame. So, in essence, you're buying 2 cots with frames that link together to form a queen sized. I was sent a single queen sized mattress that cannot in any way be stored when not in use due to the size. I should have cancelled the order at that point.

I was purchasing items from Overstock and went to send my order through and realized that the main purchase was no longer in my cart. There was no alert there was nothing to show me that someone else was about to purchase what my intent on purchasing for my daughter's special gift this holiday season. Horrible!! They should have more respect for their clients and at the very least have a pop up that shows that the item is only one purchase left, or a pop up saying are you still wanting to purchase this item and give a countdown so that people have a chance to shop for additional items. Not just take my items out of my cart for someone else to purchase. So angry.

I purchased a few items on Overstock.com using store credit and the transaction went fine. A week or so later, I tried to purchase a small rug and the order was declined. Apparently, Overstock believes I am a cyber hacker. Or terrorist. Or a voter not in favor of gold hoarding republicans. Overstock refused my order on credit and an order with a bank debit card. Maybe I should have offered to pay in gold? My last (of three) conversation with Overstock's fraud department ended with a request for a copy of my driver's license after I passed all of their security protocols. That was the final straw. Overstock does not want my business and has insulted me as a consumer. They don't get my business and Jonathan Johnson does not get my vote.

Unless you are 100% sure that this product is EXACTLY what you want and you are 100% positive that it will arrive quickly and without defect then DO NOT order from these crooks. Not to mention it's overpriced. I found an item for $7 and I had ordered the same thing for $21 on overstock. I returned it and they gave me $10 credit minus shipping and handling. Stick with Amazon Prime or another reputable company. Customer service is NO HELP. You are not valued as a consumer.

Ordered a $1k watch online from Overstock. They called to verify the order which was appreciated. On the same call they verified the watch was in stock and would ship the following day. Two days later I got a confirmation that it had shipped including a UPS tracking number. Ten days later, no watch. Further the tracking number continues to indicate a label has been created but no further details. 67 minutes and 4 transfers later. No watch and no ownership from the Customer Service Representatives (CSR's). They CSR's have no ability to confirm the status of the order and the systems do not allow them to check or confirm anything at the warehouse.

When checking the status on my order, I noticed it still had not shipped. They charged my credit card 2 days ago. UNBELIEVABLE!! I guess I just have to sit back and wait.

I bought some gifts from Overstock. They send it to the wrong address and it's been two weeks. I don't receive any of my packages I have bought from them and expecting me to make payments. I don't have the merchandise. One supervisor call me but she said "In 7 days you get back". It's been two weeks I don't got nothing. What I should do? I purchase with their credit card about $250 dollars and they told I have to pay for the labels to get back my merchandise. I even don't have it at all.

Ordered a PlayStation online from Overstock.com on Cyber Monday and later that night they canceled my order with no explanation. I called the next morning for an explanation and they said they oversold and that's why they canceled my order. Now I have to pay full price somewhere else once my money gets refunded, so basically it cost me money to try and buy something from this poorly run operation.

Our experience with Overstock has been done before it's even began. Every time my husband and I have tried to place an order from the saved cart or just to place an order period we've had a problem. In the beginning after placing an order you could continue to a place were you are able to put the payment information in and the overstock credit card (sent by them mind you) didn't go through, so we called them and supposedly they said we were good to go. We tried to place our order 1 2 3 more times and it still wouldn't accept its own credit card, now how crazy is that! Now we decided to give them one more try and we tried to place an order from our cart. When you click on checkout, it takes you to continue shopping when you just want to check out!!! We're done!

I purchased a rug, and about 10 minutes later I had news, bad news, medical news. Everything in my life changed, including the need for a new rug. So I cancelled the purchase - or at least - TRIED to. They said someone would get back to me, and didn't. And then they shipped it, despite my protesting, and then I had to go through the return process - WHY - so they could charge me 200 bucks. A real rip off. Never again would I buy from them. NEVER.

I have ordered many items from Overstock over the years and have always been satisfied with both the product and service until now. I ordered a pop-up drain that I need to install a vessel sink I purchased. I asked when I placed the order how it would be shipped as I needed it shipped to the address where it was being installed as opposed to my mailing address. I was told it would be shipped out either FedEx or UPS which all of the other things I had previously purchased were shipped out UPS and left by the front door. Instead of shipping it out to my home UPS, it was transferred to the United States Post Office for delivery.

I ordered an expensive ring and when I never got email that it has shipped I called the company and they transfer me several times only to tell me that my order was canceled for unknown reason and all I can do is email the investigations department and they could take up to 7 business days to respond. Please keep in mind my account was already charged the full amount!!! I ordered a bracelet a few days before the ring and got an email stating it was shipped after hanging up with Overstock I get an email stating my order for the bracelet was canceled, my account already charged and supposedly already on its way!! I will NEVER order from Overstock again and can only pray I get both my orders already paid for!!

I bought a 20-dollar video game from them. When I received it it didn't work. I contacted them on email. They said I had to wait 1 to 2 days for a representative to contact me. 4 days and 3 emails later still nothing. They keep saying they are going to contact me. When? I suggest eBay or Amazon. They have great return policies.

I ordered a Christmas tree on November 3, 2015. It is now November 18, 2015 and still no tree. I chatted online two times with customer service reps and was told they have to trace the mystery tree FIRST which takes 1-4 business days. I asked why it takes them up to FOUR days to simply call their carrier, and just got a repeated message of "It will take 1-4 business days...." Then I have to wait another 3-6 business days before the replacement tree to be delivered! Anyway, once they realize that THEY NEVER SENT THE TREE IN THE FIRST PLACE, they "will send a replacement". Oddly enough, I got a confirmation email of my order, another confirmation order that my item was "ON IT'S WAY!" but - there was no trace of the order on my online account!

2 months after purchase this refurbished Dell laptop developed memory problems that rendered it unusable. I ran diagnostics and offered to show photos to Overstock, but it was beyond their 30 day warranty period. I bought it to use for travel, so the problems did not manifest until I actually began using it, while I was traveling. Luckily I had a smart phone to use because this laptop began crashing almost immediately upon use. I now have a $500 paperweight. Do NOT buy refurbished Dell laptops from Overstock.com.

I ordered from their electronics department and was initially told that I would receive the item within 3-5 business days. I was surprised then, when a week later the order had yet to ship and was still being "processed". I contacted customer service and they told me that contrary to what their website told that electronics can take in excess of 2 weeks to process and ship. While this was unfortunate I resolved to wait. However two weeks later and the order was still "processing", so again I call customer service who informed me that no the first shipping time was indeed correct and that there must be some problem so they forward my problem to another department.

I never saw a furniture store like this. You never get your delivery on time when you send a broken furniture back. They never give you a replacement. When call all the time to ask about your issue they do not respond your phone calls. So forget this store!!!

In the description, these speakers were advertised to be "Bluetooth compatible, wireless speakers", when in actuality their outdoor speakers you have to hook up (not wireless nor Bluetooth compatible). Aside from false advertisement, I've had the worse experience trying to return them. Firstly, I had to follow up with Overstock multiple times just to get my return label. Then, once I finally returned the speakers and received my refund, they shorted me $35.81... Like I just wouldn't notice! Since it took forever to get an email response, I called in about the refund error, only to be put on hold for 15 minutes. It's been days and I'm STILL waiting to hear back about the rest of my refund. Not to mention, I originally paid almost $50 for the speakers + shipping and I'm only being reimbursed for $40. It goes without saying, I will not be purchasing from Overstock ever again and will warn friends and family to do the same.

I have ordered numerous items from overstock.com and pay for the expedited shipping to receive my items faster and they never arrive by the date they are supposed to. I always have to contact support and get the shipping refunded today. I was supposed to receive a item that was a birthday gift and I absolutely needed by today 11/11 and contacted them twice to make sure it would be arriving by today and was told yes it will arrive by 11/11 and sure as you know what today came and went and no item. So when I contacted them to cancel my order as I went a different route to get the item was informed that their shipping arrival date only means the date they ship it out by, unlike Amazon or Ebay where the date on there is when you receive your item. With overstock that's only when they ship it out by so pay $25 for expedited shipping and it still takes them 4-5 days just to even mail it out! So back to Amazon I go.

I ordered a book online – as a gift for a friend. There was nothing there to state it wasn't in stock. I checked the order status 2 days later – and found out that it wasn't in stock and they had no idea when it would be. That's frustrating enough. However, I had to chase them up (help centre) and when I did, they fed me so much ** about not being able to cancel my order and that some other *representative* would contact me in 2 days time!!! I caused a fuss – and the guy online (Leonardo **) said he'd then cancelled it. So he basically lied to me that he couldn't in the first place. I then checked my order status later and it HAD NOT been cancelled. I'm still trying to get a refund from these thieves... Never ever use this disgraceful company!!

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I really don't believe what this company has become. I have seen the news broadcasts talking about how they say how much you save only to find out the process they compare to are prices THEY HAVE MADE UP!! That's not my complaint, if we are shopping online we should know several prices so even though they are misleading customers they are still just selling product. I have even spoke with the same CSR that others have named so I kinda wonder how big this company really is? The service was horrible and I was flat lied to.. I ordered two nightstands that are same price as Wal-Mart. I received ONE OF them with the label from overstock that said package number 2 of TWO, so I know they had both tables!! After 4 days of not receiving table 1 of 2, we emailed to be told it would be four days more till we got second one.

I ordered 2 duvet covers from them & waited for them to arrive. After checking on the email that they sent with my order, they gave a tracking # and a delivery date. Delivery date came, no delivery. Have been checking the tracking # with UPS. Nothing. Says only that is was ready for UPS pickup but not scanning from UPS. So I figure it is sitting in warehouse. Called CS & asked if they could check to see why it hasn't shipped. Was told, "oh yes it shipped & you will get it by tomorrow." So far days keep going by & tomorrow evidently hasn't came to my house yet! I then called & told them "I could tell it hadn't shipped so just cancel it."

Customer Service is horrible!!!! I tried the online chat and the customer service agent ended the chat without me finishing the conversation. I called customer service shortly afterwards and explained the problem and while I was talking to the customer service agent I was also tracking the shipments. The customer service agent and I went through my entire order to see what I received and what I hadn't received. Turns out one shipment was delivered to the wrong address which happened to be my son's birthday and part of his Christmas gift. Two Shipments were being returned to sender but before the customer service agent said anything she told me to call the local post office.

I ordered 8 'fruit' bowls & paid $2.95 shipping. Bowls are much smaller than expected. I followed the directions for return, clicked on "Will return on my own", was encouraged to use their shipping label. I agreed then was told that $10.95 would be deducted from credit for return shipping costs.

I ordered a breakfast nook from "Overstock" for about $1200.00. Reddaway Freight, hired by "Overstock" missed my appointment for delivery. Had to wait 2 days 4 hours each for delivery. When Reddaway showed up they were missing the table that comes with the set. When I opened the 3 other boxes there was damage in 2 of the 3 boxes. I called overstock and they said they would handle this for us and opened a claim. This was all Wednesday around noon.

I ordered a large, heavy file cabinet from Overstock. The cabinet I received was smashed. It took a good bit of work to get them to try to get them to pick it up which never happened. They had me wait at my house for 1/2 day for a phantom company that never came to pick up the cabinet. Then they (manager Kandi, I also talked to manager Chase) suggested that I invite some friends over to carry it down my stairs or that I get a dolly and drag the very heavy cabinet down my stairs myself. I explained that I'm a senior and the cabinet was very heavy but they didn't care. I called at least 8 times and they made excuses, dragged their feet and worse, told me they were "helping" me by describing ways I could develop a hernia and handle their problem for them. After 6 weeks, I was finally able to take care of their problem myself. Horrible customer service. I've read similar situations online. Avoid Overstock.

My boyfriend and I ordered a diamond and pink sapphire ring for my birthday. Paid $30 for it to be shipped overnight. Order was placed on Friday, today is Wednesday - the website said that the order was still being processed this morning. I call, and they stated that it was at their warehouse and will take at least 3 days to arrive. Today is my birthday, and Overstock's poor shipping system left me without my gift. So paying for expedited shipping apparently makes no difference to them. I will NEVER order anything from them again. Totally unreliable. Also, every time I call back in about it, they state that there are no records of me ever calling them. So frustrating!!!!!

Had 2 orders with Overstock. First order was delayed and my second order has not been shipped yet. Called the agent and they said "After further review of your account, I see that the order was placed on 10/02/2015 and it has already been accepted and sent to our warehouse on 10/03/2015." Today is 10/7 and the order is still processing and they promise the 3rd day to call me. Worst experience.

I ordered Juicy Couture LA LA perfume. I always check to make sure that the perfume is authentic. Well, I opened the box and checked the bottle, charm and the Juicy Couture emblem on the front of the bottle. The emblem falls right off and it bends. Anytime that happens, it is considered a fake. I recommend ordering perfume only from the company directly or a reputable high end store, like Sephora or Nordstrom.

Bought rug and rug pad. Too big for my place and rug pad smelled. Asked to exchange for smaller rug. They said no exchanges. Sent me return labels by email. I said I had no printer and asked if they could mail the labels. Paige said "I'd like to help you since you seem like a nice person." Said she'd talk to her supervisor about helping me. Came back and said all they could do is call UPS to have items picked up. Yesterday I received an email saying they received the $27 plus rug pad and would credit my charge card $10.00. I can't wait to see how little I get for the rug.

I ordered a treadmill from Overstock.com. BEFORE I ordered it, I chatted with a representative to verify delivery information. I wanted to make sure that it will be brought to my door being that I would not be able to lift a 300 pound box up a flight of stairs by myself. The representative told me not once but twice that it would be brought to my door. ONLY AFTER she verified TWICE, did I ordered the treadmill. Later I got an email saying that it shipped but I noticed that the email said it would be brought to the ground level. I called Overstock immediately and this ended up in several back and forth phone calls.

I have returned many things to many companies and have never received less direction or help before. The person on the other end of the live chat kept thanking me and being very polite and absolutely not helpful... So I sent the large doormat back following the instructions I understood. Just got a letter from my local UPS saying the return info I wrote on the front of the package was incorrect. I wish I could cut up the mat in little pieces and return it to the company. They have definitely lost me as a customer. How sad for all parties.

I ordered a rug that was to be delivered on 9/15/15, Overstock said the item was delivered. After contacting UPS and finding out the rug was delivered to the wrong address, I contacted Overstock to let them know and to credit me for the rug. They said they had to do a trace and that would take 1-4 days even though I told them that UPS knows where the rug is. It is now 1 week later and Overstock says they have not found the rug and when they do it will be an additional 1-5 days for the refund!

The king sheets though 1000-count cotton were heavy as tent covers. I tried washing them six times and they were still unusable and already washed. OVST won't consider a refund. They were so thick that one had to wash each king size sheet in a separate washing. Luxor Treasures 1000 Thread Count Cotton Deep Pocket Solid Sheet Set with Pillowcases. Options: King Sheet Set - Ivory.

If you are not absolutely certain the product will be for you, don't order it. Even if you ask for credit, you still have to pay for shipping and handling. I spent almost half of what I paid for the product in shipping.

Overstock does not answer my emails sent to customer service. The order I made was missing a lot of my products and I'm still waiting for other stuff. Called them to their number and they didn't answer. I don't know what else to do to get my stuff.

I am a driver and I had the unpleasant misfortune of picking up the good people of this country's orders. I was on time even early. The load was still not ready even after they said it would be an hour. These people have no idea what they are between overstock and UPS who I refuse to go to work for since they are all just as **. They don't care about the property that people have ordered. They only care about the money you gave them. Please pass this around everywhere and get both of these companies removed from business. The sooner the better but not soon enough.

I ordered furniture from Overstock.com. The delivery dates were all aligned with the exception of two pieces of furniture. I paid extra for express shipping. The set of four dining chairs arrived just fine. The base of the dining room table arrived on time, but not the table itself. Apparently, half of the package getting here constitutes as the entire item being delivered as their website quickly updated that item as being completed delivered. When I contacted customer service, they wanted to offer my store credit. Only ONE item came on time.

On Tuesday evening I had googled a certain shoe I was wanting to purchase for my daughter. I clicked on Overstock and the price was 64.95, which was the normal regular price. I was looking for a sale but decided to look further at a later time. So Wednesday morning I opened the same window I was looking in the night before when I had done the Google search and lo and behold, there was overstock.com advertising the exact shoe in the exact color for 25.99 for a "today only" price.

My mom ordered a dining set not-quite-recently. After over 10 weeks, it still hadn't arrived, so we contacted overstock. They kept claiming that it had been sent out already. Then they said it must be lost and there were no more in stock. My dad then wanted a full refund or something, and guess what? The dining set MYSTERIOUSLY reappeared and was delivered within the next 3 days. End of problem? Far from it! Apparently the delivery people were instructed not to open the boxes for us. They opened a few anyway at my mother's insistence.

I wonder if anyone at Overstock read these reviews let alone gives a hoot about them. My wife ordered some $1000.00 worth of pillows about three weeks ago. Yet despite numerous calls and emails none were shipped BUT credit card was sure charged which I believe it is illegal and against visa rules. What gives.

I placed an order with Overstock. Before you go to pay as an international buyer, they immediately show you all the charges which apply to your order (Shipping, Duty Tax, Int'l Fees). There is absolutely no way around it. Also on their website under "International Help" stands the following information: "About Bongo International. When you place an order, Bongo calculates and displays a guaranteed order total. Shipping fees, any applicable duties/taxes, and shipment insurance will clearly display in your currency of choice when you complete your purchase. There are no additional charges when the product arrives at your door."

I ordered an outdoor sofa and the wrong color was delivered. I rejected the item on the spot and had the delivery guy take it back. It took days to get a response to my calls and emails to Overstock.com. More than two weeks later I still don't have an update on when the correct sofa will even leave their warehouse, let alone, when it will arrive. By the time the right sofa arrives, summer will be over. Of course, I have already paid for the sofa.

I purchased a facial cream from O and it burned and scarred my face. I researched the product and found for professional use only. I called, wrote, called lawyer, contacted CFO, and told them I was afraid a child or others would be harmed. I got a letter to sign saying I will never mention incident again for 250. I sent pics of my face, my derm said I never should have been given this. So, now they have deleted all history of my purchases. So if I claim I bought it from them, they can lie, cheat and steal. Like always. Hate the **.

My nephew ordered over $300 dollars in merchandise to decorate his room and bathroom so when he started to receive the shipments individually, we noticed that the bathroom set was broken. So we carefully repacked the set and emailed Overstock for a return label and heard back from a customer support tech, William **. He stated that "he found it hard to believe that the bathroom set was broken since it was packed with comforters and towels." Well we had not received the comforter and towels yet, and the bathroom set arrived packed on it's own.

I made the mistake of using Overstock again. I have used Overstock for a few years and they continued to get worse and worse. I can honestly say I've had countless problems with them - from wrong or damaged products to fighting for returns and refunds. Just about every instance listed on this site I seem to have experienced. I bought a rug on eBay and did not pay attention to who I bought it from. It was Overstock. Dang. I thought since it was through eBay maybe it would be alright. I was wrong. I received the wrong rug after a long wait. Had I known it was from Overstock, I would never have purchased it. Never again. They really are a horribly pathetic company. Be warned.

I have been trying to get a refund on an item I returned in June 13th. Several canned emails saying they will get back with me in 1-2 days and they never resolve the issue. So I am out $80 and some change. I will never order anything from them again, and will make sure everyone I know not to shop with them.

Tried online return with a drop down box as to why I was returning product. No drop down box for wrong product so entered quality not up to expectation. Was told if I used Overstock's printed return label, charge of 8.00 and I was OK with that so returned unopened (still cellophane wrapped) with Overstock printed label and just received bill charges of 32.19 (value of item) refund applied 20.67 thus 11.52 was still owed by me. I was told when I called that I did not owe money to Overstock.com to take it up with comenity.net/overstock, who issues the credit card. No one at Overstock.com could tell me reason for 11.52 charge.

I ordered an iPhone 5s case on Friday. It clearly said the case was for an iPhone 5 but once I ordered it, the description said for iPhone 6. So right after I ordered it, 5 mins later I canceled the order. But my money has not been put back on my card!!!!!

I ordered a table from them and they said a certain delivery date at checkout. Then it changed to 2 weeks later as soon as I made the purchase. They lie to get your business. I am still waiting!

I purchased a bathroom vanity and sink--just shy of $700. I received an email a couple of days later saying it had shipped. For weeks, the tracking number did not work. After 3 email exchanges with customer service, they told me it had never shipped and was out of stock. We'll see if they ever refund my money. First and last time I ever use this company.

Ordered a set of chairs. According to Overstock it shipped via UPS. Received an email from UPS saying they would deliver it the next day so I took off work. No delivery--tracking is stuck at "Order Processing." 3 days later I contact UPS and they tell me it never shipped. Contact Overstock and they say it was just an estimate. I rarely order from Overstock and will not do so again. Will stick to Amazon with whom I've never had this problem.

Overstock is a store front for overpriced low quality China made products. Once you realize the product you bought is complete garbage and try to return it they will overcharge you for the return shipping label. I bought a ring for $30 based on the nice photo and reviews but when I got it I realized the reviews were obvious lies and the photos were enhanced to make it look elegant. So after returning the product I only received a $17 refund. Then I left an honest 1 star feedback on the product to warn others of the poor quality but the Overstock admins did not allow it to post. If you decide to shop at Overstock just remember these 3 things: 1. The photos are fraudulent; 2. The reviews are controlled by Overstock not the customers; and 3. You are going to lose out on some money if you do a return.

I ordered two sets of children's luggage for family vacations May 25th. One of the items in each set came shortly, but neither backpack has come. Overstock is not responsive. They monitor reviews and pull the poor ones, say '3 to 5 days' but did not post my factual review. This is lacking in transparency, which is caused by a systemic lack of integrity. Paid with PayPal May 25th.

I ordered a rug through e-bay and the transaction went through as complete through paypal. Then 2 days later they tell me the item is out of stock. It was a really good price of 60.00, I'm sure that someone, either overstock or ebay that the price was too good. I didn't accept the request to cancel the order, but they canceled it anyway, with no apology or anything. It's sure funny that they always usually know when items are in stock or not. I am closing ebay acct., I will shop with a more reputable establishment.

First, I have been an Overstock customer since about 2006. Now I will NEVER HAVE ANYTHING TO DO WITH THEM AGAIN. I ordered a rug for $200 but it was out of stock, so online the order said CANCELLED and the charge was $0.00. So you can imagine my surprise when two days later there was a final transaction charge of $200 on my card. I called Overstock and was told that there was no charge of $200 and that I was wrong!! I had to make eight more phone calls of reps assuring me I was wrong before a supervisor "found" the $200 charge, and I received an email saying it would be refunded to me the next day. Five days later, they are blaming my bank for not receiving their refund. But this isn't a refund for a returned item. This is a credit for a $200 error. My bank has suggested I file a fraud claim against them.

I ordered a rug. The rug they sent was not the colors of the rug pictured on the website. The one I received was ugly as hell.

I had a futon shipped and the day it ship I decided to have it sent to a different address in a different state. So, I called OS immediately and spoke with a rep. Now, the package was still in Illinois and I was changing it from shipping to Key Largo, FL to Ann Arbor Michigan. LONG LONG story short - She "ASSURED" the redirect would happen that day, the package would be rerouted and it would not affect the delivery time. After 5 days of dealing with lies and idiots, the futon showed up in Key Largo today, the day it was supposed to arrive in Michigan, and was never rerouted.

I submitted an order on June 2, 2015 and received confirmation for that order (#**) - On June 3rd I received 2 confirmations for shipping, as a duplicate order had been processed, although I did not receive a confirmation for the second order (#**). I contacted the company - they said I had duplicated the order, which I had not. They are processing the return, but are charging about 1/3 of the order total for return shipping. They were not willing to pay the return shipping and were very rude in their correspondence with me. I do not recommend ordering from Overstock.com. Other online companies are much more receptive and willing to work with the consumer (i.e. Wayfair.com). This is the first company I have ever had an issue with concerning returns for items not ordered. I will definitely NEVER order from them again.

We ordered bedroom set for my son. Each piece was shipped separately, which we were not aware of. Bed frame came one day w/ no rails. Had to call but it came a day or two later. Then dresser never came. Called again and was told it was damaged so they had to re-ship it - again, we were never told. When it finally came, the quality was so poor (missing screw, damage to the drawer front, holes not drilled where they were supposed to be, hardware bags randomly put together and torn open, and poor packed), so we called to get replacement parts and were told just to keep it and they would sent a whole new dresser. That tells me the company doesn't care, is aware of quality issues, and would rather just ship another randomly thrown together set. There were so many missing parts, damage, and poor workmanship that we just asked for a refund. They didn't even ask for it back, just told us to give to goodwill.

I purchased a rug for $289.99 - 10% = $260.99. When it arrived, the quality was horrible. I set up a return and they said the label will cost $11. No problem. Then, I get refunded $210. That's $40 short. About 20 emails back and forth. Here's Overstock's stance: "Nothing is wrong, don't worry, everything is as it should be." Over and over and over.

I ordered a futon from Overstock. I talked with a representative online who assured me that my futon would arrive on time for my disabled daughter (the only type of mattress that she can sleep on). I ordered it and when I spoke with them again on chat they told me it may be here later than I was told but still before she arrived. This is AFTER the first representative told me it had already shipped two days prior! He told me it hadn't even shipped yet!

I purchased a Serta perfect sleeper pillow top mattress and box spring set. On April 20th I was told that I would get a phone call from the delivery company once the merchandise was shipped from the warehouse.On May 4th I had a voice mail on my home phone stating delivery would be the following day. I was at work all day and did not get the message until that evening. When I got home the company who called were closed. I left a voice mail stating I needed a little more notice than that and could I reschedule for Thursday or Friday.

We ordered thousands of dollars of furniture and used Overstock credit offer because they offered a 24-month zero interest credit (we could have just used a different credit card). Many complaints with this company and I will never order from them again. First, they did not honor the 24-month zero financing and bounced me back and forth between the bank and Overstock and the bank. The bank finally tells me they are sorry and will honor the 24-month financing, then I get a letter in the mail a week later saying that they don't offer 24 months and won't honor the agreement. Second, they sent a repackaged box for a bedroom set that was not labeled, broken, and obviously a previous return. Thankfully my husband could repair it (at extra cost) and it was not worth returning. The leather living room set we ordered arrived with flaws.

I ordered 19 inch cushions for patio furniture. When they came, they were 17 inches - much too small. I contacted customer service who agreed to the return but wanted to charge me 24.00 for shipping. I told them about the size difference. The customer rep said "it clearly states that there might be size and color variations!" Ridiculous.

The short of it. I ordered 2 lamps and about a week later, I received the wrong colored lamps. I called, jumped through the hoops and finally, solution - I return the old lamps and they'll ship me the lamps I ordered. Another week, I received the same lamps I returned? How moronic is that? I'm not coming down on warehouse workers but if you can't pull a order according to the SKU #, then perhaps you should consider returning back to school for your GED! Overstock, you are...I am sooo pissed I cannot even find the right word(s). You do bulk. You don't care. What's a few (compared to the overall picture) whom will cut their ties after another horrible experience?

I live in Salt Lake and my parents ordered furniture for me from Overstock.com because they are based here. However, every item I ordered shipped from the east coast and took several days to deliver via ground shipping. The padding on the chair was damaged (I can pull out staples and fix this, which seemed easier than sending them back) and I found a pub table I liked to go with them. Chairs 24 inches, table 36 inches.

Ordered two wooden water buckets on different dates. Received first one and was totally satisfied. Since I was happy with the initial product I decided to order a second one, big mistake. Second one arrived and it was totally different, turned out to be a remanufactured copy of a classically built bucket which I first received. How could they send customers same items of two different qualities? Beware.

Will never order anything from Overstock.com again. Twice, the product looked much worse in person than in their photo. Not to mention THEY DO NOT OFFER FREE RETURNS. Once I ordered a ring, and they sent me the wrong size. I called them and they said they were sold out of my size. So why not contact me first before sending the wrong size? This wastes everyone's time. The ring was ugly anyway... So I was happy to return it and not have to pay their ridiculous Return Fee (since they are the ones who screwed up the order). Anyway... Don't waste your time on Overstock. Cheap junk. Bad customer service.

I purchased a ring for my wife, the same size we always purchase. When it came, it looked nice, but it fell right off her hand. I told her that it was not a big deal, because they would exchange it. I had gotten that impression after this was literally stated for furniture and other items advertised on the blaze TV. However, that and multiple other things were not true. They wouldn't even respond to my e-mail, only saying for "other reasons" I had to make a call to customer service (part 1 of the run-around).

Overstock always send emails containing discounts weekly. I used their 10% discount code to order a sofa that was suppose to take up to 4-6 weeks to deliver (2 weeks for processing, 4 weeks to produce). First time around, I waited nearly 4-5 weeks before receiving an email that there was an issue on their website regarding inventory count. I'm not sure why it took them that long before notifying me of the issue, but they did. I was offered a $5 discount to use for my next purchase which I thought was pathetic and insulting, considering the sofa cost around $2,800. However, I liked the sofa so much that I gave Overstock a second try. This time, I called customer service to confirm that they are definite this item is back in stock and explained my previous issue. They reassured me that it was indeed back in stock, and not to worry because they have 6 left and should not run out any time soon.

Overstock.com conveniently buries their return policy deep within their website. As I recently found out, there is a reason for it, and the returns are not as easy as one might expect. First, the returns are not free, and Overstock demands that the merchandise be insured on its way back to their warehouse. They do not insure the very same item when they ship it to you but what is good for the goose, apparently is not acceptable for the gander. Before you get to spend about $50 or more depending on the item for shipping and insurance, you must obtain an RMA or return merchandise authorization number. Overstock apparently is very busy issuing those RMAs because they reserve two to three business days to respond to the request for one.

I was interested in a luxury watch that other respectable websites were selling for less. The difference in price ranged from almost $300 to $40 against Overstock's favor. I already have a credit card with Overstock and wanted to make the purchase with them. However, they rejected my request claiming that every competing price was a SALE price, and that Overstock does not match sale prices. This was a total non-sense and manipulation on the part of Overstock because most of the competitors would list RETAIL price for comparison with their discounted price. In other words, the price claimed by Overstock to be a sale price, was in fact the competitor's regular price.

I recently purchased three pairs of earrings that were going to be worn with cocktail dresses and Overstock.com had clearly embellished in regards to the pictures and quality of the earrings online. When the package came I expected to receive heavy weighted, good quality earrings. What I got were three pairs of earrings small enough to fit a young child. When I called Overstock, they said I would need to pay to ship them back. I will NOT be shopping at Overstock.com again. Make sure if you do, you read all/any measurements they may possibly provide because the pictures themselves do not depict the actual product.

The image of the pair of chairs (2 per box - purchased 2 boxes) on Overstock was a WHITE seat. When I opened the box, seats on chair where a CHEAP-looking BROWN, not white as the photo on Overstock. I called to say shipped wrong color; reply: "Oh, it is correct, we have to ask the supplier of the chairs to change to photo color of white to brown". They then informed me "UPS would pick up from 3 to 5 days and that I would receive $340 reimbursement AFTER they received chairs in good condition, that could take up to 14 days". Why should I wait up to 14 days for reimbursement for a deceiving sale of a product? A total RIPOFF and SCAM from the part of Overstock. First and last time I purchase at Overstock.

I've bought probably 6-10 different jewelry items from Overstock over the last year, and can't complain about anything except maybe they mislead you to the size of the items in the photos. It's hard to judge when gemstones are measured by millimeters and most of them don't include a photo with a person. I've sent back several due to the tiny size, and they always accept the item gracefully and issue a refund.

Stuhrling Original Mens watch - I purchased this watch Oct 31st and received in November. The watched worked great for 60 days and then the second hand fell off under the face plate. I contacted Overstock and they said "we can't help you." They said they do not back any product unless you purchase a warranty contract with overstock.com. After explaining that this is a defective warranty issue they told me to call back the next day because they were about to close.

I ordered the "Vintage Grey Desk" from Overstock. There were obvious flaws in the desk (poorly repaired spots and visible joinery (zig-zags) in the wood, which were not appropriate for a stained piece of furniture). When I reported the problems, they did provide shipment for return. However, I reviewed the item on their site, and the (poor) review never showed up. I decided to answer another consumer's question about the item to see if that would show up on the site. Initially, it did, but was soon pulled. Obviously, Overstock does not accept negative information about the products they offer. Obviously, I will not do further business with them (and suggest you do not, either!).

I ordered a couch on January 23, 2015 on Overstock.com. I understood that because it was oversize, it would take some time. I followed up in early February via Chat, and was advised my couch would be shipping on/about February 13, 2015. I continued to check my order status and it still continued to be "processing" (as it is as I write this review on 2/21/15). After contacting OS again about this order and indicating that if it was not shipping in 7 days, I wanted to cancel. I was contacted (2/19/15) by Jasmine who advised she would be the point person on this order.

I ordered for the first time ever (AND LAST) off of overstock.com when I saw a commercial on TV. I was ill that weekend and confined to my apartment. I went onto their website and found an inexpensive man's watch ($22.22 total cost). I placed my order and when I opened the box I had received a female flower petal watch. I followed their instructions, went to their website to return the item for a full refund. I was unable to do that without assistance. I opened up a chat with a CSR by the name of Jacqueline. She initiated the refund request (to send to me a printable return label) and authorized a prepaid return envelope. It would have cost me $8.20 for a $22.22 cent item. I received the email and label only to be unable to print it for mailing. I've now spent 1 hour of my time on a $22.22 cent. IT'S CLEAR FROM THE MASSIVE LIST OF COMPLAINTS THAT THIS IS NOT A REPUTABLE WEBSITE TO ORDER FROM. DON'T WASTE YOUR MONEY.

We ordered a $2000.00 vanity and counter top on 01/02/15, shipped on 01/09/15, arrived 01/19/15. We opened the boxes, and the Vanity was damaged, and the Counter top was defected. We took pictures and contacted Overstock Customer Service. After 12 calls to Customer Service - 10 different CSR's, 2 different Supervisors, a letter and Email to Ms Stormy Simon, Co-President of Overtsock and an Email to the Board of Directors (You can find that address on their Web site), 3 different promises to resolve the issues, all of which were lies! As of the date of this review nothing has been resolved! No new product shipped, no refund of the $2000.00 we paid -- for damaged and defective products - oh besides the $250.00 that was credited for our "inconvenience" of making 12 calls to customer service for a status, and hearing 3 different lies... while Overstock gets to keep our $1,750.00... and we still have a defective product we can use!

I took my box (with my clothing items that didn't fit) to the post office, which said that the address I had listed did not exist!! What The Hell? Overstock.com Returns, 1505 Worldwide Blvd Door 228, Hebron, KY 41048

Overstock advertises as the place with the best pricing. Buyer beware, I purchased a few items then found out that the price I paid was actually HIGHER than what the items were originally sold for.... they were Kate Spade items. Sold for lower on the Kate Spade website than what overstock was selling them for. Also, I found the bangle on another well known discount website for $30 less. Some things are a good deal and some are not. Just be sure to check.

I purchased some make-up primer, a product I have used for years and loved. I found that overstock.com had the item in stock at a less expensive price than amazon so I purchased two. I opened one and found that the product was firm and dry, not creamy as it should be. I reported this to overstock.com and asked for a return of the one that I had not yet opened. They stated that they will not accept a return of the unopened product because it is considered a "personal use" product. They would not make any adjustment for the fact that they sold outdated product. I've never had a company be uncooperative like this. I will never do business with overstock.com again and I suggest the same from other consumers.

After setting it up the coffee table we ordered, saw that the base piece was cracking/splitting, though assembly directions were followed exactly. Other pieces had cosmetic defects, so I issued a request for a replacement piece, which was not available. Instead, Overstock mistakenly shipped TWO replacement tables (80 lbs each) to two different addresses (billing and shipping addresses). I immediately contacted Overstock to have a pick-up issued for the wrong address. My elderly parents were told to wait 2-5 days for the pick up, which never happened, only to find out that Overstock had issued the pick up for the wrong address.

I ordered 4 chairs from Overstock.com. They came with no parts or hardware and no instructions. As a "solution," Overstock said they would send me four more chairs and I could open them, get out everything I was missing from the first order, then repack it all and take it to the post office and send it myself. They refused to open a box themselves and take out the parts and send them to me. When that option didn't appeal to me, they credited me a whole 20 dollars. The chairs are still sitting in pieces in my spare bedroom, totally useless and a big waste of money.

I ordered several things over Christmas from these people and most of it came quickly and I was satisfied. However I got a partial order from them and never received the other items. I assumed it was on back order and then forgot about it. I was checking all my purchases today and realized that I never did receive these leggings. I called and disputed, they say it was delivered and refused to help me any further because the order was two months old. That infuriated me. I will never use their service again!

I ordered a red rug from OVERSTOCK.COM but I received a blue rug in error. I called & red rugs were out of stock. A return label was emailed to me (ONLY valid for me to drive return package to UPS facility). I called Overstock.com AGAIN and pointed out that when Amazon.com makes an error, they have return picked up. ONLY then was sent a label that allowed UPS to pick up. I stated same in review on website and Overstock.com refused to publish!

I ordered a stroller on 1/15/15 and it was to arrive on 1/23/15. I eagerly checked my email on the 22nd to check status. I was unpleasantly surprised to find an email from Overstock saying the item was not in stock and a refund had been applied to my credit card. Why couldn't they have told me that a week ago when I place the order?!! Instead of waiting for something that would never come, I could have ordered it from some place else. They offered me a $5 then $10 credit with them, but for what?! They still don't have what I want and I don't want to do business with them. My advice, go elsewhere if you really want something.

I purchased a ring from Overstock.com but I accidentally got it oversize ring so I contact the customer service department to have the ring resized. I didn't want to return the ring because my wife really liked the ring so I asked them to exchange it for me and I was told, "They can't do it". Also they didn't say anything afterward. There was no response from the live chat agent and they kept ignoring me. I would never shop from this site. They are full of **.

Paid for overnight shipping but order did not go out overnight even though it was placed in plenty of time before their deadline. Have spent over 2 hours on hold combined trying to reach customer service and 20 minutes trying to Live Chat. Sent e-mails asking for assistance and rec'd a general response 2 days later. When I did finally reach someone by phone and asked for a refund of the overnight shipping charges they refused and were rude. Now need to return the item due to the fact that it did not arrive in time. Have just spent another 30 minutes on hold and still have not reached anyone. And I'm sure even though it was their fault I will still have to pay the restocking fee and not get any credit for the shipping. The absolute worst customer service I have ever experienced. Not sure how they are maintaining a business w/ such obvious disregard for their clients.

I ordered a King, Palms Comforter set. It was advertised, 90 x 102". It came 86 x 98". The shams were the right size. The ad said, "machine washable." The tag on the comforter says, "dry clean only." This was my first, and last, order with Overstock.

I don't know what has happened to this company. I ordered a bench in early December, hoping to use it for extra seating during the holidays. It arrived on time, but was the wrong bench. Back it went, and I was assured the correct one would be sent immediately. Time goes by, finally got it, but guess what? Wrong bench AGAIN. They credited my account $30 for future purchases, said the correct one would ship immediately, though they were waiting for the return of the incorrect one. No word, and after some time, I called, and was assured the correct bench was on hold and would be sent AFTER the (2nd) return of the wrong one. At this point, I agreed, since the time I really needed it (and the urgency) had passed. So, mind you, I placed the original order a month ago, and have had to repack 2 orders and wait for them to be acknowledged.

I place an order that was never processed. Invented processing for about a week then said it was sent to the post office. This was another week. The post office never received it with the tracking number they gave. I've contacted them 4 times & I get a run-around each time. The kicker is shame on me, I ordered a Coach bag which is probably not authentic to begin with. I've asked several times for a refund and they refuse. Now they are supposedly doing a claim with the post office which will take another week & I am positive nothing will be resolved. Save yourself a lot of time on her vacation and just buy from whomever or anybody basically but do not, do not, do not buy from Overstock.com. This is the most frustrating experience I've experienced. It truly is a no-win situation and their time my money up when I could have been enjoying the product. Shame on me, but please don't want to be shame on you, that's why I'm writing this. Sigh.

Initially I thought that it was damaged in transit by FedEx. But after receiving 4 damaged items in a row (one initial order and 3 replacement attempts), I believe that what overstock.com has in stock is already damaged. They clearly do not inspect before shipping. Packaging is also inadequate. After 3 damaged items, spoke with customer service supervisor and requested item to be inspected before shipping and requested better packaging. Was told that overstock inspects all items before shipping (lies, all items including last arrived in boxes sealed initially by manufacturer). Was also told that additional packaging will be added; another lie it was not added. Value your time, stay away from overstock.

I had placed a large order with overstock the end of December 2014, including furniture, appliances and home decor. About a week after placing my order I received a call from them saying they needed to "verify" information with my husband and could not talk to me. So after my husband got off work, I had him call. He was put on hold for 10 minutes to verify his address... something that I had already done in the previous phone call. After he verified our address he was told he was going to be placed on hold again, after a few more minutes someone new came on the phone asking for him to verify address. By this point we're both a little ticked off but hung up thinking at least it's done.

I ordered a Modesto Brown Modern Dry Bar and Wine Cabinet on December 13, 2014 and received an update on the 16th stating "Package shipped 12/15/14" and that the items are on its way. When I initially placed the order, it stated I would receive it by Christmas. I did not. I understood and waited until after the holidays. On the 30th I contacted support and they told me they would place a Trace on the order. I then receive an email yesterday stating "If you have not received this item, please respond back to us before 5 pm MT tomorrow, 1/6/2015, by replying back to this email or calling 1-800-843-2446. If we do not hear from you at that time, we will assume you received this delivery and we will cancel the trace." I respond back immediately stating I have not received the item. Then, today, I receive an email stating "Write a Review on Your Recently Purchased Products". Is all of this a joke?? This is my first time ordering with Overstock and it will be my last.

It's almost 3 in the morning and I'm writing this because I just got done talking to somebody on overstock's customer service chat. I ordered a ring for my boyfriend in the beginning of December that he thought was too small. I ordered a bigger one after returning the smaller one. The bigger one ended up being too big. Note: he has never worn a ring before so he didn't know. The ring is beautiful though and great quality so we definitely want it. All is well, I'll order the smaller one back and not return the big one yet until he can really compare sizes in person. Overstock helped me with a small discount on ordering the small ring again. Ordered December 20th and expected delivery was the 26th.

I sent a Christmas gift to my friend. It arrived in bad way; no name on it. It has paper, shows that the gift as free samples and there is message on it shows that in 30 days need to pay the amount!!! It has something wrong so my friend refused to take it plus she didn't know from where this basket came from...

I originally ordered "Pearl Export 5-piece Jet Black Drum Kit" from Overstock for my 10 year son on Dec 17th with expected delivery date of Dec 24th. On Dec 26th I reached out to Overstock customer support via chat and they looked up and said that the order was not shipped for unexplainable reasons and agreed to send me the Drum set ASAP. Today is Jan 3rd, 2015. I have received a shipping update from Overstock. The new delivery ETA is Jan 5th. It’s a complete disaster but the biggest issue I am complaining about is that the original order had 5 day standard shipping but even after 2nd attempt Overstock sent the drum using 10 day shipping making the issues even worse. I expect Overstock to compensate for the second delay again!!

I ordered a diamond necklace from overstock.com as a Christmas present for my mom. I ordered it on Christmas eve expecting to get it January 2 as I paid the express shipping. I was already very unhappy with the 100 dollar duty fee but the necklace was on sale and I wanted to avoid the stores. I was tracking the package looking everyday and it was coming from Florida to Nova Scotia, Canada. I checked when the package was in Massachusetts and then checked last night to find out my package was back in Florida without even being notified.

I got this desk from overstock.com. Desk was delivered outside my apartment. I brought it in. It was damaged. I contacted overstock.com and they said they will get it collected through USPS and they will let me know which day. Also they shipped the new desk for me. I got the new desk but the previous one was not collected. I contacted Customer Service today to confirm when this big packet will be collected and they are telling me that they have been waiting for me to drop at USPS. I told them my car is not big enough and they said USPS will collect it from my apartment but they won't give me a day. They said it would be in 2-5 business days. Am I supposed to sit at home for 2-5 days waiting for USPS to come and collect it?

I ordered two bookcases in Ebony and Overstock sent Espresso. To my dismay my husband assembled the bookcases for me when I was gone from home. Not only had they sent the incorrect color but they were dinged and scratched with major chunk soya of the end sand sides with dents and scratches all over. I called Customer service and they told me they would issue replacements. Then told me we had to disassemble them and pay 80.00 for custom boxes per each box, called back and got a nice young lady who told me to take photos and that would settle claim and we would not have to send them back. A few minutes later received phone call from said young lady who stated that the damage was not what they expected and we would have to disassemble and send them back. This was not OUR fault and she said that the said damage was similar to two months of wear and tear! We do not treat our furniture like this! I am not sending these back unless they send me boxes and shipping materials and compensate us for our time! End of story! Will never order from them ever again!!!!

Beware return costs - even if overstock.com makes the mistake, you are out of pocket!!

I placed an order on Dec. 19 with Overstock.com. I was charged 169.99, and informed that I would receive the item on Dec 26. Now there is no record of my order. I contacted them on Dec. 27. They have shut down their toll-free number and will only accept customer service inquiries via chat. I am out $169.99, and no one will assist me. I have ordered from Overstock for the last 10 years, but will never do so again.

I ordered on 12/20/14 over the phone. I was told the item was in stock and that he would make sure it gets shipped Monday. I was also told I would receive a confirmation email and we should receive the item no later than 12/29/14. On 12/25 I contacted overstock because I never received the confirmation email and was hoping for tracking information. In doing so they told me the item had not yet shipped and I should wait to hear from someone else.

UPS lost my order. I filed a claim with UPS. They said they were liable to the seller and after 8 days to contact the seller. UPS did their investigation. Overstock.com informs me they have to do their own investigation, then there is a wait period again. I showed them the documentation that UPS investigated. The person I chatted with online then began to send me computerized "broken record" messages that just repeated the verbatim message that they would do their own investigation. I also got a sales message asking me to refer other customers to them. When is pointed out the documentation and asked for them to resend my order, the chat was immediately discontinued, by them. I was not abusive, I only requested not to be sent verbatim repeats, and told them I would no longer be their customer. I paid for this item, now I have more waiting to do.

I am so angry right now... this has been going on for almost 2 weeks now. I have been going from agent to agent, being lied to one after another and tonight was the last straw. I got on to buy the ring I wanted. I am a customer, a paying customer, I just bought my husband 2 rings 2 weeks ago, and was very pleased. I came back, and saw a code, for $50 off... if I spent $75. I don't want to hear that you don't offer that, or I have to spend $600, because the next person who talked to me, which was ironically named Jennifer, as the rude woman I just spoke to name was, told me she would give me that promo code immediately, then she hung up on me. Then I got another agent, who told me that no agent would say that and called me a liar. Then I got a guy who told me yes, he would do that, confirm the purchase, pay full price, and he'd immediately give me $50 back on my credit card.

I purchased a Pyle Amp for $81.41 on the 22nd of November. There was no output on channel "B," so I decided to return it for a refund. Reviewed their return policy and was satisfied with the terms. Next is their return policy statement that pertained to my situation. "We inspect all returned items when they arrive at our processing facility. If your return is a result of an Overstock.com error or defective product, we will refund the full cost of the merchandise and original shipping charges." I received a refund for $68.41, less $13.08 for return shipping. Why should I have to pay for return shipping when this was clearly a defective product. Why publish a return policy if it's not going to be followed? Buying this amp was a complete waste of my time and money.

I am so disgusted with Overstock. I ordered a toy motorcycle for my 2 year old for Christmas (from Santa) through Overstock.com. On December 13, 2014, I specifically chose this website because it was guaranteed delivery by Christmas. I looked to see where my package was today (Dec 23) and it says it will not be delivered until December 30th. When I called, they said there was nothing they can do but offer me credit. As if I would ever shop there again. How do you guarantee your customers something and don't follow through with this? Completely unacceptable. I asked if I could order it again and have it overnighted and they said they could not do that. So, I went to Amazon which is a completely reliable business, and of course ordered a different motorcycle and had it shipped overnight. How can they overnight something but Overstock can't? Overstock makes me sick... would never order from them again. Hope they didn't do this to more people.

I have ordered cordless blinds from Walmart marketplace. Apparently, the order was from Overstock. I have received the wrong color and the wrong size. They said, "website glitch." Returned it, just to be charged $93.46, instead of credited 10 days later, which happens to be December 23. Nobody can do anything - website glitch again or whatever. I needed that money. You can't just take people's money, and say, "Sorry, it might take forever for you to get it back!!!" Never order from this company!!

I have applied for overstock credit at the time of placing an order so that I can get 10 percent off. 6 days later I received letter from their bank Comenity Capital Bank saying that they are unwilling (who the hell uses this word) to extend credit for me Because the info they have does not match experian info. So I called them to find out that their stupid bank nor their customer service people have an access to my application. And yes the application center does not have phone number so that I can call them and straight this mess up. Any way east coast customer service is bad. You people should let us westerners handle customers. Never again I will buy anything from overstock. Neither should you. Save your dollars somewhere else.

I purchased several wedding rings from myself and partner with the expectation that I would return the ones that didn't meet with our approval. I expected to pay "something" for returning the ones we rejected. IMAGINE our shock when the rings looked awful. Not at all like the pictures, so we initiated the "return" process on their website and AGAIN, imagine our shock when the return policy dictated that we return EACH ring separately and with a HUGE return postage fee of almost $10 EACH!!! We immediately contacted O/S via their "Chat" venue and the young woman was very accommodating and sent us via email the labels to return the items AT NO COST. Well the next week, we received emails charging us for EACH ring the post charges that we had been assured we would NOT incur. We asked if there was any record of our previous "chat" and were told "no." We find this hard to believe and if it IS true, it is hardly any way to do business.

I purchased an Innerspace Cal King foam mattress. It came on late on 12-11, got mattress out of the box 12-12 early morning. It was definitely a King as it was square. Cal King is rectangular. The invoice states Cal King 72X84, 6 inches. Ah NO!!! It is 74X74, and 4 inches. I immediately called customer service before 6 am on 12-12, expressed my concerns that this wasn't as represented by the ad, and any intelligent person can measure it and see that it is NOT the dimensions it should be, what I paid for. It came shrink wrapped, and there is NO way to repackage into the box. Customer service assured me that they would contact me about returning. I went to post a review, because I didn't want anyone having the same unfortunate experience.

I placed an order with overstock for my mother as birthday gift. When I placed the order it stated that the order would arrive 3-5 business days. Placed the order on 12/02/14, got a confirmation on 12/03/14 that the order shipped. I tracked the order that indicated the order would arrive on 12/10/14, that was great because, it would be at her door on her birthday. To my dismay, today is 12/10/14 - guess what? Now the arrival date on tracking said 12/12/14. That's not going to work for me. I contacted the customer service about my concern and the LIE of 3-5 business days. She told me that shipping per Overstock is 5-10 business days. This is not what was stated to me when I placed the order. That is why I ordered from them!!! Basically I sent her a screen shot of the confirmation that said 3-5 days and the delivery date of 12/10/14. She told me to refuse the deliver whenever I get it and that is how I will get a refund. That is unacceptable. DON'T order from OVERSTOCK this year. Save yourself the frustration!!!

We ordered two $1400+ Persian rugs and they were absolutely amazing. We went to Turkey the following year and found one of them at a store and it was $1000 more than what we paid for it. We also ordered a rug that we didn't like and they took it back with no complaints (It was a big package!). We had to return two big accent chairs because they were not built well and they emailed a return label immediately. We have bought electronics, lamps, furniture, health care stuff & many other things from them and they are great! We love Overstock! Thank you for your great Customer service.

We do not receive US Postal Service delivery at our home; we rely on a Post Office Box. Overstock.com will not ship to a P. O. Box so our home address was provided for shipping by FedEx. Rather than delivering to our home, FedEx delivered to our local Post Office so they could complete delivery. Except USPS doesn't deliver to our home and since there was no P.O. Box listed on the package, it was promptly returned to Overstock.com. According to Overstock.com, the item will not be re-shipped but will be circulated back into inventory at an undetermined future date and time. This was the last of this particular item. Results: Lost business for Overstock.com, loss of product for the consumer, and wasted time/resources.

I get a small Social Security deposit once a month into my debit account with Walmart. Well recently Overstock.com decided they'd debit me two times at $1 a crack. For what? Your guess is as good as mine because I don't ever subscribe to renew anything anymore because of sooooooo many scammers out there.

I wanted to place an order (as a gift) from overstock. The delivery address is in US but I wanted to pay with my credit card, which is a foreign one. My surprise is that even when the delivery address is in US, only because my credit card is not, I will be charged as if the delivery address was in the country where my credit card is issued! Which besides to be absurd, only the shipping fee is the outrageous 35% of the total bill! Under these conditions, a website should not claim it has 'international' billing/shipping. It is INTERNATIONAL RIP OFF! BTW: Its online customer support (live chat) is very inefficient to say the less.

Customer service - I reached out and got Pat, who was easy to say my coupon would not work.. It worked when I figured it out on my own, not from him help..

I thought I had bought an office chair and I received a confirmation, and shortly thereafter a UPS tracking number. I was quite satisfied with myself, as I had saved around $30 from Amazon's price, where I usually shop. I bought on 7 Nov and the stated delivery was for 11 November, quicker than I expected. How stupid of me! After a couple of days, I pulled up the tracking number from UPS and they said the item had not been received yet. I sent an e-mail to Overstock regarding this curiosity, and they sent me a return e-mail saying that the tracking number was in error, and they would be sending me a new one that was correct. That never happened. I sent another e-mail with rather stern wording regarding this issue, and I received further assurance that the item was on the way, but no tracking number.

After dealing with overstock.com since September on a purchase and countless hours on the phone they still have not resolved my issue. Will never order anything from again. They suck.

Representative credited the difference but it took a while.

So, I applied for and was given an overstock store card - but.... Never got it in the mail. Never got a bill. Tried to log-in to their comenity bank as the canned rep making $10/Hr stated over and over; can't, the info overstock gave them was wrong. Tried calling comenity bank but they won't talk to me as the info overstock gave them is wrong. Chatted with overstock, the rep just kept telling me to call over and over to comenity. I am certain this is affecting my credit. Won't be using overstock again - ever - big deal considering I run a business and to date have spent over $10k this year there plus my personal account purchases. Beware and stay away!

Overstock is a joke and hoax and should be shut down. I am ashamed I did not read the reviews sooner. I trusted them, with their comparisons to amazon, a real company. We have been looking for quite some time for our first baby's crib and finally found the perfect lime green one on overstock. As there is seemingly no where else to find a lime green crib already painted. It's claimed to be by Child Craft, yet when I checked their website, they do not make lime green or pink or grey cribs as advertised on overstock. I chatted online with customer service reps from overstock three days in a row, each promised it would ship the second business day, which for some reason was actually the 4th business day.

On October 3, 2014, I purchased a pair of slippers from Overstock.com. They were to be a birthday present. Within a week I checked to see the status of the shipment, only to discover they hadn't been shipped. The lady I chatted with gave me two nice apologies, but said it takes 3 - 8 days to ship. I asked her to cancel the order. She said she would try, but doubted that she could. She said if I received them to refuse them. Long story short, 19 days later (October 22), the slippers arrived, and I refused them so the post office sent them back. Fortunate for me (and my husband), I had ordered another pair from Amazon.com, and they arrived in FOUR DAYS....which was seven days prior to the the slippers from Overstock.com arriving! With all the horror stories on this website about quality, shipment delays, customer service, etc., it's my opinion that Overstock.com won't be in business very much longer. I for one will never purchase anything from them again.

Just saw the commercial.. I guess you have to have millions to be part of this site.. The woman says I want this... I want that... I want this... I want that. etc. then he gives her a huge necklace... plus redesigned the whole house just for the holiday. Just went to the site.. Wow.. everything is not a really good price. The commercial is bad for their marketing.. Go to ebay or any other site.. Overstock is a RIPOFF.. unless you have big bucks!! Plus customer service is horrible.. Not Nice!!

In July, I ordered a new office chair from Overstock.com. The first chair although Overstock said it had been shipped, it never arrived. After emails and phone calls, another chair was shipped. Unfortunately, the chair was missing a wheel and the holes had not been drilled for the arm rests, so I returned it receiving a $30 credit for my troubles. Chair number 3 arrived last week in a box that was well worn and tattered. The chair was dumped into the box (not individually packaged), it had scratches, was dusty, missing instructions an allen wrench and some washers. By this time, I was exhausted with the process and sent an email outlining the issues but offered to keep the chair if discounted because the chair was USED.

I ordered a love seat on September 26, 2014. My credit card was charged on October 1, 2104. The order read "Processing" on the site. I made four phone calls to them to ask when the love seat was being shipped. Got total runaround and they couldn't tell me where it was or when it would ship. I told them three times to cancel it and called my credit card company to stop payment. This morning, I get an e-mail showing that it will be delivered on Friday. I just had a call that it will be delivered on Tuesday. Bottom line is be wary of ordering furniture or any other large items from them that have to be shipped by truck as you'll never know where the item is until it falls from the sky. All this could have been avoided with proper communication.

The Item#: 15502619 is the INSPIRE Q Wicker Park Dark Grey Linen Armless Sofa $404.99.This represents a major purchase for a senior citizen on Social Security income. I don't have the shipping carton to return the sofa. If money refunded, how much good is that? I am allergic to mold. I have just moved into a small house, refurbished with new rugs, all new major appliances, and fresh paint on the walls and ceilings that never had water damage. I have been purchasing nice furnishings from IKEA and this sofa from Overstock.

I ordered 3 items from Overstock.com... 2 items same size just different colors. Order arrived. I tried them on. Now mind you these are "saposta" be the same... They were both made of different fabric, one was too large and one was too small.... both said large on the tag... The 3rd item was not the same as shown on line and again too large. I called the number for returns....and got a total runaround. I totally wasted $120 and will NOT be placing any future orders with them. And will be telling everyone I know of this horrible experience. I work too hard for my money to just "give" it away to a company that doesn't care.

I ordered a loveseat from Overstock.com. A week later I received an e-mail stating that my item had shipped, but the tracking number would not work. I called, live chatted, and e-mailed, each time being told the item had shipped, that I needed to wait, that the carrier would contact me, etc. 11 business days after getting the "your item has shipped" notice I talked with a supervisor who finally contacted their warehouse only to discover that the item was still there - had never been shipped at all. She told me she would personally make sure that it was shipped the next day... and the shipping company still does not have it. The poor Overstock Rep. I spoke to this morning said that according to his information, it had shipped.....