Overstock Reviews

I bought some furniture from Overstock.com, and when I got them, I found out they were 30.00 cheaper on Amazon.com. I contacted Overstock and they said they price matched, but only to club members. So I have to either eat the 30.00 loss, or send them back.

We ordered Ellis Wood Corbels from Overstock. Two weeks later we get an email saying that the product is not available now, and maybe in 30 days, or maybe not. Doesn't "overstock" mean that it's in stock? The product is still showing available online. Then, we have to call to cancel - a 15 minute wait on hold. If overstock can email me, why can't I email a cancellation?

Spent $2,000 on outdoor furniture and after 1 1/2 months and 5 calls to overstock, I still don't have it. Terrible customer service, I will never order from them again. Requested a refund and they said it will take 2 days, we will see...

Placed an order on Overstock on 7/22 for some live plants - they shipped, and are clearly lost by the USPS. The USPS website shows the plants were sent from California to Memphis, where I live, then shipped back to California - where they now sit. Overstock says they can't do anything about the issue until they run a trace - I showed them the tracking number that they provided and the trace information and asked them to either refund my money or re-ship the product - they refused - and said they would need to reach out to the shipper. As a consumer, that's not my issue. I purchased from Overstock, they have not delivered the product as described, nor will they provide a refund - this is the second time I have ordered from Overstock.com - and the 2nd problem I have had - NEVER again - or as the old saying goes -buyer beware when ordering here.

BUYERS BEWARE. They will take your money and not send your product! They are the worst people I’ve ever tried to do business with online EVER! The telemarketers well lie to you every day with no intentions of helping you, I finally got my order canceled today after 5-6 tries of calling in. They are a complete ** show to try to cancel or get your money back from even if they don’t have your item... They make up new lies daily... Go somewhere else. These people are crooks!!!! READ ALL THEIR REVIEWS. I didn’t but I won’t make the mistake of ordering from them again.

Ordered two rugs mid June, both were scheduled to deliver within a couple of weeks. One of the rugs arrived fine, no problems there. The second rug listed as having shipped within a reasonable amount of time... However, when I checked the tracking information, the shipping company said the tracking number was not valid. After the delivery window had expired (with the same tracking number), I contacted customer service, after lots of fawning apologies, they said they had ordered a trace, and I should hear back in 1-2 business days. A week later, after hearing nothing from them, I contacted them again, same fawning apologies, I'm told that the trace was not initiated 'till a week after my first contact. Still not resolved, I've contacted my CC company, and disputed the charge for the item.

I purchased a bunk bed last month for my grandkids to use when they are at my house visiting. It came in TERRIBLE condition. I spoke with staff at Overstock.com numerous times about the situation and was misinformed of the procedure multiple times. I have spent hours and hours trying to get the situation resolved, and here it is still a MONTH later, and I have no bed, and I am out my money (almost $700) and can't even try to get a bed from them elsewhere. I even spoke with a supervisor in the escalation department who told me they need to process paperwork and someone will come pick the bed up. I will have to wait even longer now. I told the supervisor that this is very WRONG AND UNFAIR to loyal customers like myself.

I ordered my set on July 3rd and received the table on July 8th with an e-mail confirmation that my full set had arrived. However, the chairs never came. After two weeks of calling and 6 different contacts with customer service, countless reassurances that "my case was escalated" and "you will get a call back still today" (never happened!), I was finally told that the chairs are in fact out of stock. I have been lied to for 2 weeks and have waisted many hours of my time. What an unprofessional experience. Never again!

I bought 2 years ago, Two “14 kt gold“ medals for my godson’s baptism. They turned black!!! I contacted customer service and was told, it was out of the return time frame. They don’t stand by their products. How could they sell gold that turns black!!! Is fake!!! Be careful!!! Do not buy here!

Zero stars should be an option! Customer service is nonexistent and I believe it's intentional to get you to give up and go away. We ordered a rug, liner, and 2 ottomans. The ottomans and liner were delivered by UPS with no issue. The rug was over sized and had to be delivered by freight. The company called and set up a four hour window. The item was delivered 3 hours late, thanks for wasting my day. When we unrolled the rug, after the delivery guy dropped it and ran, we noticed a large grease stain.

Overstock charges to return items are excessive! I should not be charged if the item is incorrect or not what I expected! This is the problem with online ordering! I will only order from sites with free returns from now on as I shouldn’t have to pay if it doesn’t work for me.

I have never had an experience like I’ve had and am still dealing with ever. I’ve had some bumps with companies but they always made it right pretty quickly. Overstock could not give two you know what. I ordered a desk chair on July 1st. Estimated delivery was for July 13th. I get tracking the next day July 2nd. Great. Well the tracking does not update at all. I check daily my husband and checks. Finally on July 10th I figured I’d call just to check and get an update. The guy said, "Oh I will send UPS a request to update tracking. It is on track to get to you by Monday July 13th (first lie)." So Monday rolls around, tracking still never changed and no chair. Of course I call again. The girl calls UPS, transfers me, gives the tracking number to them then proceeds to hang up fine.

Placed an order for TV trays on 07/01/2020 Order # **. On 07/10/2020 the TV trays arrived. Two of the four trays were damaged. 1. Contacting customer service was a nightmare! 800 customer service number said because of covid-19 customer service was being done by at home reps or by text message. 2. Text messages was very difficult because a lot of the responses were “Sorry, that wasn’t in a format I understand.” 3. I received different text messages from three different numbers: ** and **. 4. Along with text messages several emails were sent to me. 5. I received an email with a shipping return label for the damaged trays that I was required to print off—With no home printer!

After having their CC for years, and paying on time every time, I learned they have been assessing late fees because their system is set up to screw the customer over. You can't set up an auto pay and when you set up a payment in advance, they will change your minimum payment due by a few dollars to charge you a $40 late fee. Their customer service is horrible, spend 30 mins on the phone with three different rude people that wouldn't resolve. BBB claim was started. Would not recommend their card or credit services and I will never buy from them again.

I shipped back merchandise but they keep giving me a runaround about getting money refunded. They told me it would take 10 days, it never came. Called their loss prevention department. I was told it is PayPal fault. PayPal has cleared it.

I am furious with this company. I have been shopping online incessantly to furnish my new house and this is the ONLY company that has been a problem. I ordered a mirror because it was FREE SHIPPING - but that's a lie. They NEVER delivered the product at all. I waited and waited and was watching the tracking and see it sitting in the same place for over a week, then to the next place where it sits for weeks and ultimately tracking says "returned to shipper."

Never purchase from this company. If you ever receive an incorrect or damaged item customer service will be rude and unhelpful. Very unreliable and the quality of most of their products leaves a lot to be desired. Amazon, QVC, Walmart, Target are all much better companies. Overstock is awful. Avoid them unless you like aggravation. If I could I would give zero stars because 1 star is more than they deserve.

I became a loyal Overstock customer shortly after I purchased my very first house nearly 20 years ago. Now, after several new houses and countless redecorating projects, I no longer place my trust in this company. Customer service is nearly non-existent. They force you into texting or using a chatroom to discuss any issues. Most recently I received a rug that was clearly defective, had been CLEARLY returned by a previous customer and then sent to me. I was in a chat with a rep for over an hour just to process an exchange thanks to the delay in response every time I typed in a new sentence regarding the issue. I won't get into the gritty details but seriously: the entire fiasco was a major pain in the rear end.

We ordered the Split King adjustable bed and 2 twin XL mattresses. We were kept up to date by UPS on delivery. When delivered all we received were the mattresses. I went to my email from Overstock that says, "Congratulations your order is delivered!" Tried to contact them, only way was text. Texted them and waited. Finally got an agent and explained the order was missing the adjustable bed frames and bases. Their response was, "Ok give us 2 Business days to reach seller and then another 3 business days to get back with you IF they have the parts." What?! For $1400 they had better have the parts. There was no concern, just basically, "Oh well have a nice day." Awful service.... the mattresses alone aren’t worth $1400.... I wish I had ordered from Sleep Number....

I ordered a Wardrobe on 06/07/20 Order No **, I received Box 2/2 on 06/23/20 & no any news about Box 1/2, How am I suppose to do my assembly with one Box, this was suppose to be a gift for my Son, and now it looks very embarrassing. Please send me Box 1/2 ASAP that I can finish my assembly & be proud of my gift for my Son.

I don't even know where to begin!! I applied for the Overstock credit card and was approved, so I started shopping. When I checked out, it should have been placed on my Overstock account.. They took the 1,792.29 out of my PERSONAL BANKING ACCOUNT. Now, first of all, why would I apply for store credit if I could pay for it in full... I can't. Now, my account is past drawn for the SECOND TIME. I never authorized my debit card for this purchase. I contacted the CEO and I got an email back from a manager with no resolve. She basically repeated EVERYTHING I had already stated in the email to the CEO. I called my bank to fix this because it's FRAUD. I have NO PROBLEM paying for my items, I wanted to make payments on them.

Place order first of May, 2 weeks later no shipment or confirmation, Tried to contact customer service, no response. 1 week later talked to customer service they said it would be refunded, No refund called CC company set up a dispute. Called Overstock again. Talked to customer service again. This time I was assured we would get our refund. Next day in a email I was told I would have to cancel my dispute to get my refund. Call Overstock again and talked to a supervisor and was told they could not do anything unless I cancelled my dispute. I'm no longer a customer and will not recommend anyone buy from Overstock. Letting the CC company fight it out with Overstock.

Ordered an item. I keep getting Messages from your company in UPS saying that the package is on the way. This has happened several times now still no package. I want my refund. They say well wait another day. That’s ridiculous. The package is not coming. Very dissatisfied.

I ordered two shelving units from Overstock.com. It was on that site that I found the best quality for the lowest price. One of the shelves arrived a few days late but the other box was sent all over the country by UPS and I couldn't get UPS to finally send it to me after 2-3 weeks of phone calls to multiple people. I texted a customer service person from Overstock and they re-issued my order. I called the next day to confirm and talked with a wonderful customer service rep. My new box arrived within days! They were wonderful.

I had a horrible experience with buying a mattress here. I was nearly certain they had a 100 day trail but 14 days in I found out that is not the case. Buy somewhere else and make sure you take a picture of the policies!

DO NOT PURCHASE FROM OVERSTOCK! These people owe me 900$, I purchased a table that was canceled and I received no notification. After reaching out May 22nd KAREN D. mentioned the refund was processed and it would take 5 days. After waiting 2 weeks I reached out again and KAREN D said let PAYPAL handle it. According to paypal they have not responded yet. THESE PEOPLE ARE A NIGHTMARE! Save the headache! SO UNPROFESSIONAL KAREN D and OVERSTOCK! STOP BLAMING WAREHOUSES AND GET IT TOGETHER!

I purchased vinyl tile from Overstock, the color looked good on the website. However, when I received the package, the color looked faded. The tile is vinyl but it is suprisingly heavy. I asked for return and refund. Pre-paid shipping label cost $121. My purchase cost $250. So, I had to pay almost 50% of the cost of my purchase to ship it back. Therefore, I do not recommend to buy vinyl tile from that company. Because if you do not like the color of your flooring, you had to spend a lot of money to ship it back and lose a lot of money.

I purchased an oversized wall clock from Overstock. I’ve heard many positive experiences from friends so I decided to make my purchase from them. I ordered and was given a delivery date that was a week away, which was fine. The day of delivery was changed to the following Monday, also fine. I received an email from Overstock that my package arrived, which it didn’t. They had all the correct information. My problem begins with a company that has no customer service department to talk with anyone. You’re to send a text or chat. I didn’t see any chat on the companies website so I sent a text. I’m wondering how long it will take for them to get back to me if ever. If delivered, what if I was dissatisfied with the merchandise you can’t reach anyone. I will never deal with this company again.

I warn you. If you purchase a product from here it is NOT guaranteed that you will receive it or that Overstock.com even has the product in stock. They will take a few days to tell you that the item is out of stock and that your order is cancelled. They have a very poor process for keeping track of the amount of merchandise that they have in the warehouses.

Once you open an account with Overstock.com they sell your information. I have now had 4 companies spam me with messages because Overstock sold my information. They are: CaseSecrets.com, KrasivaSoaps.com, HealthProtective.com, Rejuvenation.com. I have contacted Overstock.com repeatedly and requested to stop this and remove my email from any lists and to this day they are still selling my information. Because of this, I will never purchase from them again. This is unacceptable, unprofessional, and unethical business behavior. Buyers Beware. Your information will be sold.

This is the worst company I have ordered from. Don’t waste your time! I bought a bookshelf over 5 weeks ago. It has been shipped but shipped not delivered. I have contacted customer service (through email and text only) and they keep saying it’s international order and will have someone contact me in 1-3 business days and that was 11 days ago. I’ve contacted them again and they say the same thing. They have been giving me the runaround. The worst company!!

I purchased a wall clock that I love but does not work. I wanted to speak to a LIVE AGENT to discuss my options. No live person when I called so I sent a text, as suggested. I started this process at 8 am and it is now 11:30am and still nothing. I tried calling again....nothing! I sent another text... nothing. The chat is a computer. I have shopped Overstock for many years but I AM DONE!!!! Customer Service is the backbone of any company. I can shop anywhere online, Wayfair, Pottery Barn, Amazon to name a few, but I choose Overstock. For me the, It's all about the customer service... Done!!!! Hopefully by 2021 I will have reached someone and rectified my problem .... but I am not holding my breath.

Overstock sent me curtains that they do not even sell on their website. I ordered these Gracewood curtains and to my surprise was sent curtains that look similar but are definitely NOT what is advertised. They sent me cheap Chinese knock off curtains called Olivia Gray. I wanted to think maybe Overstock just accidentally sent me the wrong ones, but they do not even carry an Olivia Gray brand on their website.

Ordered dark grey couch, was charged twice. Canceled one couch. Confirmed for shipping. 2 weeks later was refunded due to out of color. Ordered light grey, shipped and supposed to arrive today and was 20 mins away. Overstock had it sent back to them. No way to contact a real human and did not contact me with any explanation. Went from Ca to Wi literally 20 mins from me and they recalled it.

Ordered wrong color, they text me saying no returns on makeup, they shouldn't sell online if they force people to keep with error on order. Will not buy from them again, also don't like that they don't have toll free line to talk to someone. Very unhappy with this company.

I went to the website, spun the coupon wheel and got 15% for it, then I activated that coupon. After I placed my payment information and submitted my order I got a message from my bank saying that I was charged a lot more than my total after taxes. Then it took me about 20 minutes to get someone to chat with me and after I explained my case and the person checked what happened, I was told my coupon was not applied and that my coupon had to be "manually" placed by the customer service person.

I ordered a few items from Overstock and two of the items were finally delivered, thought two weeks late. The third item was never shipped. They charged me for it but didn't ship it. When I tried multiple times to contact them no one answered and my online requests were completely ignored. Do not buy from them. They are not honest at all.

I ordered a mattress from Overstock on 5/19/2020. The order said shipped but I didnt receive it. I called their number and ended up in loop. Talked to chat and they said it hadnt shipped yet. I requested refund and they said I needed to wait two days and then they would credit me. Waited 3 days and guess what? Talked again on chat, they didnt have it but it may be coming on soon. Then chat agent sent me to toll free number. endless circle again. Cant talk to anyone and they have billed me and are holding my money. What a horrible company. Dont buy from them. If they dont have something you're going to wait until they decide they have it.

We ordered a home desk and chair only to be very disappointed in both products. The drawer on the desk does not work properly and the chair is terribly uncomfortable. This company rips you off if you need to return an item regardless of the issue. The chair alone is $30.00 to return so we will just deal with that. "Free Shipping" is misleading if it does not apply to a return. I personally will NEVER order another item from Overstock.

I have been a customer since 2009, I have made numerous transactions since 2019. Recently I ordered patio furniture and a gazebo that I will not regret. Afterward, I ordered a set of chairs that were complete garbage. Now I am having trouble returning this product that turned to be shipped from China. This seller either doesn't understand that the product is crooked and damaged and I am not able to assemble it or he tried to force me to keep it and disregard my concerns after I shared tons of photos of the product. Overstock representatives were useless and they not able to refund my money. All they ask me to do was to contact the seller who messaging me from China the time when I am in bed. This is ridiculous!

I thought at this price point, I would get a quality chair. It started as a slight wobble, then got worse, and worse. The creaking got louder, and louder. Tried tightening the bolts and wd40 but to no avail. You would almost fall out of the chair due to the instability. All this after a few weeks!! Finally just threw the damn thing in the trash where it belongs!

I ordered a rug for my daughter..$190. They said free shipping, but they do not have free shipping on returns! We were very dissatisfied with the quality...$190 on sale. We tried to contact Overstock many times...now it will cost me $70 to return this rug. Therefore, I WILL NEVER ORDER FROM OVERSTOCK AGAIN!!!

No customer service during CoVid! Issues with all 10+ orders! Literally ordered hundreds of items with Amazon and Wayfair and pleased with all! If an issue, it was quickly resolved. For every item ordered with Overstock, several issues and no communication except for getting caught in their vicious circle of algorithms! What a nightmare! Plus something I ordered through Walmart.com apparently was a third party order from Overstock which they now won’t return. Their deliveries are taking longer than that! They expect us to accept their hiccups during CoVid, but you must follow their rules, even though we couldn’t do anything! Check out how bad other reviews of Overstock are!

I ordered an area rug and soon realized I ordered the wrong item. I went through their cancellation process, which states I would hear back in 2-3 days. After two days, I received a message that the item had shipped. Chat said sorry can’t help you. There is no way to speak directly with a human being. I kept reaching out to no avail. Will not order from them again.

ACTUALLY, I NEVER RECEIVED THE PRODUCT...OVERSTOCK strung me along for 3 months saying it is about to be delivered....delayed...delayed...delayed...THEN THEY TELL ME IT IS OUT OF STOCK??!! WHO DOES THAT? Almost impossible to reach Support (other companies have fared well during pandemic)...I called many times 9am and text with reply will be back to me with answer in 4 hours...THEN, I get another stupid text at 8pm – they are closed for the day WITHOUT RESPONDING TO THE ISSUE...happened multiple times. I actually spoke on phone a couple of times and neither knew anything about the products (regurgitated what was on the website) or the procedure and only called to try and soften the blow of a shifty company.

Showed up late so I had to buy local. I have reached out to the international branch for directions on returns 4 times in 8 days and have not had a response. Their call in system doesn't allow for person to person communication. I have had success with the text but they simply inform me that the international branch would have to help me and they have forwarded me to their ques but I have yet to hear back through chat or email. I would strongly advise international consumers to look to other suppliers for their needs.

I have often ordered from Overstock in the past and found their prices to be comparable. Understandably with the pandemic, to a point.. but my last few orders- either the item is no longer available (6 week+ since order was placed) Or the expected delivery dates, when you place your order is delayed by weeks and months. So if you're ordering from them and hope to have it by a certain time, lots of luck! It's not happening! :( ( ** I ordered the items from 2 different companies on 2 different occasions.. and received the items in a week! ( so I'm but sure what Overstock's problem is.??)

Horrible customer service, arrogant treatment of customers. Cannot get my address correct. Cannot account for shipments and their whereabouts. They argue online and on the phone and blame me. They will not solve the issue or provide any customer service only arguments. Interestingly every person you deal with has the last name initial of "H". Jordan H, Tyler H, Charles H. Coincidence?

May 22nd, 2020. I purchased what I thought would be a great asset to my home, a farmhouse dining set. I paid for the item on May 1st and the money was immediately deducted from my account. On May 10th I contacted Overstock to inquire about why my item doesn't say shipped and was told to contact the seller. After sending the seller an email on May 13th they finally responded stating the item will be shipped in two weeks. At roughly 10:30 pm on May 22nd I get an alert saying my item has been returned. Not only did the seller not hold up to their end of the deal, Overstock takes no part in doing business with faulty sellers. I spent almost a entire month waiting on a dining set that was never going to be delivered. Now at this point I have to start my search over again. Very very bad business Overstock! NEVER AGAIN! Overstock.com

I ordered $6000 in outdoor furniture and 2 weeks after placing my order I received multiple emails stating that there was internal delays at Overstock, and that if I didn't receive my order in 30 days they would automatically cancel them. I decided to wait and to my surprise, it said my orders were being shipped. I received the orders 5 weeks after they were ordered, which I was fine with, until I opened the boxes and found that they shipped the WRONG PRODUCT! The return and refund process has been fraught with issues and non-replies, resulting in me filing a dispute with American Express. One return issue was Overstock stating that I should use 1 shipping label on two separate furniture boxes and place both in 1 larger box. This is of course impossible and not the way it was shipped!! In this day of increasing levels of customer service with companies such as Amazon, I'm amazed that Overstock is able to conduct business in this manner.

I purchase from Overstock because of their promotion, one year no interest. Purchase some furniture and had to return few and got some others in few days difference time. The customer service told me that all my purchases will be in the same promotion and I dare them to go and see the voice phone call that it suppose to be recorded too.

Worst company ever if you have a problem with an order. Have sent multiple emails and nothing. Have called and listened to more recordings ... and nothing. I have one box of busted pieces and one MIA. This is ridiculous. Would never do it again.

Ordered an item, received an email with the delivery date, called to cancel it. When I talked to the cancelation department they said, "You have two hours after you order to cancel, but yet you don't get your delivery date a couple days after you've ordered your item." Called the cancelation department. They said they could not cancel it, I had to wait to receive the item to return it. Overstock charges you to return an item, it's just a way of them making more money. Will never purchase from this company, terrible terrible customer service.

I ordered a rug on the Overstock.com website and was excited to see how fast it would be delivered. I ordered on 05-06-20 the label was created and the rug was to be delivered on 05-14-20. So when it did not show up I went back to my account and saw that it had been shipped but once I went to the FEDEX site and tracked all it said was the label had been created but there was no ETA. So here it is 05-18-20 and I have tried and tried to contact customer service but you either have to text or email. Now there is a RMA on my account. I done. I just want my money back into my account.

Never received a bed frame after 3 weeks of begging for info on shipping. Now I’m begging for a refund for an item I never received so I can buy it elsewhere. The bed I got from Overstock sits in a box and slowly expands in the Florida humidity as I wait for the bed frame that was supposed to be delivered 3 weeks ago. I am beyond disgusted with overstock's lack of customer service. And this was not a discount item but full price!

I ordered a pool from Overstock on May 6 and was sent a confirmation with an ETA of May 22nd. I am just now today 5/15 receiving a message that my order has been canceled because it is out of stock. In the meantime, I was buying supplies for the pool and lost out on other pool options because I was counting on Overstock.

Placed an order and charged $125 on April 21. Notification that item was shipped on April 30 with a tracking number. 2 weeks later UPS tracking states “label created” “waiting to receive” the item. Overstock.com Customer service Totally absent. I understand with a pandemic there will be delays but do not continue to run a business and take people’s money if you cannot keep up with the demand.

I ordered a set of 2 bar stools. I only received one. When I attempted to return the item, the return label cost me more than $20. If the quantity is one, why they have a set of stools in the picture? It just doesn't make sense.

I ordered an awning for my back door after much research. The awning arrived with box opened and missing hardware. Did not get a response from them by phone, chat, text or email. Tried to install it by buying hardware and discovered the back brace bare was pictured differently on their website so would not fit on my header. There was no dimension given for the brace of what spacing the screws had. Tried to return through online and discovered they charge $21.56 to return the item. No one to talk to with their customer service - they lost a customer since I will never buy from them again if it is this jaded for them to give any sort of customer service.

I ordered an expensive couch on April 23, 2019. My daughter in law had one which I loved so I ordered it from Overstock.com. The cushions immediately were very spongy and would show your "butt print" when you stood up. But, I went with it, turning the cushions over every few days. About 11 months after getting the couch, I noticed one of the cushion covers opened at the back and when I tried to zip it back up, the zipper came off in my hand.

I buy 12/12 as stated on my bill but received sample for my money. When I returned it they credit me 1/2 my refund and won’t answer the phone or to my email. I sent several email to Overstock no response. They text me and said open a case. I did but no response.

I had a package delivered to the incorrect address by UPS, this was at no fault of Overstock. However, when trying to get this order replaced I attempted to contact Overstock over 6 times in the period of 3 weeks and was unsuccessful every time. I sent multiple emails that went unanswered, the "Chloe Beta" chat assistant would auto sign off the chat for me, and the contact number for the customer service phone line was shut off. Eventually I was able to get in contact with someone and it took over a month for a return to be sent again. Overall the process was very time consuming and frustrating.

This has been the BEST mattress I've ever slept on. I love my mattress and every night when I lay down on my bed I am so thankful I went with this company. I will go back to Overstock when it's time for a new one... which will be a long time as this one has held up beyond any other I have had.

I ordered an item on April 16th they said they had in stock. On the 23rd it said it shipped and would be here on the 3rd of may also was given a tracking number which I found out is false. So I call for new tracking number wait 6 hours for an animated response of we're closed try again tomorrow. Finally I get to talk to a real person that has no answers but promises she would stay in contact and she takes this very seriously. The only contact I've had with her is when I call 7 days and still zero answers. Horrible customer service. If somebody would shed the slightest bit of truth on the issue it would be a huge step up for this company.

I ordered on April 28, 2020 from Overstock.ca. At the time I ordered 2 sets of sheets. I see that according to the UPS tracking number 1 set is delivered... to another country... They show delivered to Buffalo NY but I live in Nova Scotia Canada. The second set of sheets still show “processing at plant.” How do you charge for something that is still “processing?” My visa was charged for the entire amount of the purchase on May 3/20. As it seems from the reviews getting in touch with them is near impossible... This is my first order and it will most definitely be my last. I will make one more attempt today to reach them and also my Visa company. In the end I paid 114. And change for nothing.

I purchased a set of bath rugs at overstock.com on 4/27/20. They arrived on 5/2/20. The rugs cost $35. I should have just went to Target. The quality was poor. Not plush at all. I submitted a request to return it. They charged over $13 for a shipping label. I opted to mail it myself. I changed my mind and wanted a label. Sending it yourself causes a significant delay in the refund. Unfortunately, I could not change my return method online. I clicked on the “message” button and was directed to a number via text message. It was not a live person. It was a robot. It told me there may be some delays and to be patient. The robot was sending me updates, and finally said “our business hours have ended.” Additionally, they are spamming me with promotional offers to my email. Save yourself the pain and anguish and shop elsewhere. They don’t care about their customers.

The Overstock.com website pulled an old mailing address instead of the current address in the system. I tried to contact customer service to have them correct their mistake prior to shipping my item to an incorrect address. The only option for customer service is to send them a text. I texted them in the AM and they replied back that they would respond within 4 hours to my request. However, 6 hrs later they responded stating they were now closed and would get back to me the next day. I am still awaiting their reply. This is an unacceptable way to treat a repeat customer and is a very poor business practice.

I ordered a mattress from Overstock on 4/22. The ETA was 5/2. I have not heard from anyone and there is not a way to contact anyone about the location of my mattress because it says processing. They took My $500 and I do not have anywhere to sleep now. Thanks for nothing, will never recommend anyone ordering from this site at all. Not worth the stress, just trash.

On the low setting, the WIND blows more air in my window than this fan does. High setting is like the low setting on a REAL FAN!!! I don't think I'd trust Comfort Zone products ever again! Because it "works", Overstock wants to charge me Return shipping fees. I won't buy here again, or ANY Comfort Zone Products... Lesson Learned...

I order 2 LG black stainless laundry pedestals from Overstock.com, where returns are supposed to be easy. It is not easy at all. I requested a replacement several times for the item arriving damaged and got no response. Finally I grew frustrated and have requested a refund. When I finally did get a response and followed their instructions, sent pictures of damages and boxes via email and text. They responded with asking for more pictures. It has been 2 weeks and I still have not return labels or help.

Their description says: "Pamper yourself with this plush duvet cover set. Featuring hypoallergenic materials to accommodate sensitive sleepers, this microfiber duvet set includes a spotless white cover that gives your bedroom an air of five-star luxury, and the machine-washable fabric ensures effortless upkeep." What you get is 2 sheets stitched together - NOTHING plush nor HOTEL QUALITY about it. And a word of warning to you THEY CHARGE YOU TO RETURN. It's not their fault "YOU MISUNDERSTOOD" the description. I will be closing my account with them. Shady at best company. There are no great deals.

I ordered a wool area rug that was discounted to a price almost too good to be true. I received a jute and leather rug nothing like the rug I ordered except for size. When I then looked on their website the rug I ordered was out of stock. It is apparent to me they switched the item on purpose without my consent.

I ordered the items and they shipped around April 10, estimated to arrive the next week. They shipped and the company took my payment. Now it is April 27 and there is still no sign of them. I did get through to the chat once and was told that they are at the border. This was about a week ago. There is still no information about where the items are and Overstock will not allow me to cancel them.

I really like my mattress from Overstock Mattress Outlet. They were easy to do business with. They delivered my new mattress, and I got a great deal on it. Very thankful for this company and their prices compared to other stores.

They oversold an item I purchased & really needed for organizational purposes. I can't believe no one contacted me to see if I even wanted a refund on the item I purchased; they couldn't just send me something comparable at least? There's another item just like it for sale on their site, but it's more expensive & shorter than the item I purchased.

I ordered drapes more than 10 days ago, and they still have not shipped. Tried to get help, and just got a run around of how the delivery date is just estimated. I get that, but it is 2 days past the estimated delivery, and they still have not even shipped. They just said it should be "soon". Apparently, they can't cancel or give refunds right now either. So basically, they have my money, and I have nothing, and have no idea when and if they will ever ship.

Ordered a de-thatcher grass removal machine. Price was Great!! Free Shipping.. Wonderful, How could I go wrong??? I'll tell you. Buying from them. Machine was promised to be delivered one week from ordering. Good. ok. Well 2 days before the delivery date, I get an email saying, "Sorry but we can't deliver. We'll deliver when we can or after 30 days, we'll cancel your order." Real Nice, **. So I decide to cancel and apply my money on renting a machine or getting someone to do it for me. Guess what, Overstock has no provision to cancel an order on their site. You have to call them to cancel, then they do not answer and have no service reps to talk to. Wow this company is the worst. Never Again!!!!

I purchased items; utility cart/ bathroom towel tower/ Wireless Video Doorbell/Carpet runner and nonskid underpad. Overstock.com is selling flimsy poor quality products at the HIGHEST prices. I usually make my purchases from BIG LOTS BC the product quality is excellent for the prices charged. This is a one and DONE for my purchasing experience with Overstock.com. NEVER NEVER AGAIN.

If I could mark a negative I would! WORST company I have ever done online shopping with! HORRIBLE! They are "overstocked" because they are total CRAP and do false advertising! I ordered quote, "Superior Linen Insulated Thermal Blackout Grommet Curtain Panels" that are ANYTHING but "Blackout." I need blackout and upon asking about returning the panels this shady company wants over $30.00 in return mailing fees! They suck, falsely advertise, and make customers pay for their false advertising errors. I advise everyone to stay away from this company, and I will NEVER shop from Overstock again, and let EVERYONE I know exactly how shady they are!

A 2ft Tall privacy screen...REALLY? To return anything here is difficult. They didn't acknowledge I mailed my order back...and they asked me if I wanted to pay for shipping or if I wanted Overstock to...of course I chose Overstock to...and they charged me $18 for the shipping label!!! Amazon is much better, I should of known to stick with them.

Ordered 3/22 with an ETA of 3/30. ETA goes by with no update. 4/1 They assign a UPS tracking number, by 4/7 tracking has not updated and UPS claims they have not received the package. 4/10 they cancel the order completely, leaving me completely out. Will not use Overstock again and would not recommend.

My review was denied by Overstock on their site due to abusive language. In my opinion, says a lot about company's ethics by denying poor reviews... Very poor service, will not respond on orders in process. My opinion is not to order anything until the current covid 19 situation is over. And as of today 4/10 after weeks have cancelled order for lack of product. I stand by my opinion above.

Recently I ordered a pair of women's sandals ($70 price). The shoes arrived in a terrible, unwearable condition! When I first opened the box, a horrible musty odor filled the whole room. The shoes were covered with a thick layer of dirt, mud and mold. There were some big letters written in black marker on the insoles... Honestly, I was disgusted to even touch those shoes! Overstock refused to help with the return. What a frustrating, shocking experience! SHAME ON THE COMPANY! NEVER AGAIN! Overstock used to be a nice company, but now they don't even deserve a zero star review! Do not buy from them - save your money and nerves!

Overstock sent me the wrong color Floor Lamp today and when I requested a return; they charged me $18.63 for their mistake! After I spent $150 plus tax, and waited a week to receive it???? They asked me for a review & when I tried to post this comment, they denied my review and told me to edit my review to receive discounts for future purchases and added this comment: Whoops! Your review has been denied. You can edit your review and resubmit. Our moderation team reads all reviews to ensure they meet legal standards. Please read through the denial reason(s) you have encountered to help you fix your review and resubmit. Customer Service: Your review is about customer service and is unrelated to the item.

Ordered the 10k Yellow or White Gold Men's 3/5ct TDW Diamond Ring (White gold one) and was not impressed. The weight and feel seemed way too light along with the quality of diamonds makes it look cheaply made for the price. I would say the max price should be near maybe $350-400. Besides that, it was missing a diamond and had a small noticeable dent in it. Not a really big deal but if I pay that much for something, it should be flawless in regards to craftsmanship.

We purchased a roll of 1/4" elastic from Overstock during the early stages of the shutdown over COVID-19 as my 11 year-old daughter who sews wanted to help by making face masks for frontline healthcare workers due to the shortage. I ordered through Overstock because it's been a trustworthy source in the past. They took many days before they shipped the package. Once I finally got notice it shipped, I found out almost 10 DAYS LATER they never gave the package to UPS!! Now, they can't find it and are completely out of stock. We were told there isn't anything they can do.

I ordered two large rugs from Walmart Marketplace that just so happened to come from Overstock.com. I read the return policy several times in several places on the website before completing the purchase (Free shipping and returns). One rug looked cheap and didn't lay flat after being on the floor for over a week. The other one was supposed to be grey and it was cream. I went through the return process through Walmart Marketplace and they referred me to Overstock. After two emails from me and messages from Walmart customer service over a two week period they still had not responded.

Overstock.com offered to have the large package picked up at my residence. I had meanwhile assembled the chaise and informed Overstock.com accordingly and requested a price adjustment. Overstock.com gave me an appropriate price adjustment. I am happy with having been able to come to a satisfactory conclusion.

In the far past and recent past I have ordered from Overstock and been satisfied with the furniture and service. No big problems where I needed to contact the company. THEN I needed to make a return. Overstock bent over backwards to make my life a living hell. I cannot get the chair to recline and even injured my hip (yes I've become that old!) trying. When I asked for a return, the Overstock employee said, "Let's call the company that made the chair." The woman we talked to said "Yes, this particular chair is stiff and difficult to recline." I asked for a refund because it's impossible for me to recline and I got an email from Oversized Returns, saying "Sure- you can return it for 202.OO return fee." Yep- and the chair only cost 650.00.

I ordered an item on their website. Got an email confirmation and payment was made. Several hours went by and I was informed they had to cancel my order because they could not fulfill it. Sounds to me like someone in the company got first dibs on the item I ordered. I will never shop with them again. Thank you.

I had a wonderful experience with Overstock. They sent my packages before I even expected them. The quality was great. Will definitely order from this company again! I have ordered a belt and jewelry and both were great quality!

I ordered a 13" mattress and captain's bed, the mattress is too big (*tall) for the bed, it blocks the bookcase headboard. Overstock wants me to box it up and take it to UPS for free return, then when they get it I will get a store credit.... I am a 61 year old disabled woman, how am I to box up a full size mattress and put it in my little car, drive to UPS and unload it? They did not understand or care!!!! When you order a mattress online, it comes vacuum sealed and compressed into a little package (that you have to leave set and "AIR" up for days). Pray tell, how do I compress this and package it up. THEN....I got "you mean you opened the package", well DUH! How else am I to know it is to big for the bed. I had to order a new mattress as I need a bed, NOW I have to wait until they get this one, and give me a store credit, and I get to buy something else.

Placed my order over the weekend, not shipped out on Wednesday. Contacted and was told it would ship out that day. Still nothing on Thursday, contacted again and was told to wait 1-2 days. Then on Friday got the cancellation, saying oos. Wait for a week then OOS? Why can't they notify earlier? Funny thing is that others who placed order after me, got theirs! So is that random sending orders out?

I purchased several items for my new apartment, a dresser and night stand of the same brand, a bed frame, a couple of items to hang on the wall, and a set of sheets/a comforter. Everything except for the Dresser and Night Stand are great. However, the Dresser and Night Stand are of horrible quality, and not as pictured. I built both items, the drawers don’t line up with the frame, the drawers fall out any time you try to get an item out, etc. I contacted Overstock.com, and they told me, that even though the items are utterly useless, and not what is portrayed online, I was required to pay $200 in return shipping charges. The only way to get a full refund (in store credit) and not pay for shipping was to join their O membership so I can have 3 returns a month, so I did that. They tell me I can easily use the return shipping label and take it to UPS.

BUYER BEWARE!! I purchased a 3 year platinum warranty plan from Overstock for a window unit heat and air that I purchased from them. It malfunctioned and I tried to file a claim and was told my warranty was no good. I purchased this warranty as an addition to the manufacturer's warranty. Per OVERSTOCK CUSTOMER SERVICE REP The 3 year warranty I purchased and paid extra for would start at the time my manufacturers 2 year warranty was over. Today I was informed that the warranty started the day I purchased it!! What a total rip off! Why would I have wanted 2 warranties at the same time??? Save your money! I am through with Overstock.com!! Wayfair is my new buddy! I intend to let the whole world know how I was cheated by overstock.com.

This is the worst company to order from. I ordered a comforter that came damaged with a pillow that was also damaged. When I called customer service they said I can send it back but it’s not a guarantee that they will accept it. It’s crazy to me that they will send the damaged items and not except returns. I would NEVER have this issue with Wayfair! I will continue to order from them I guess! Overstock was a bust!

Ordered a Rockwell 30" gas fire table. What I received did not match the product which was pictured on their advertisement. Attempted to obtain matching table top, but Overstock blamed it on the manufacturer. Plus, the Overstock Customer Service representative I spoke with was rude.

My promotional ended February 1, 2020. My credit card statement closed on the 4th before any late charges could be charged. They charged me 95.00 twice for the promotional that ended on the 1st even though my bill wasn't due until the 4th. I immediately closed my account and am now leaving Overstock.com and Comenity bank alone for real blood sucking thirsty bastard that they are.

This is a new one. I ordered a paper punch from Stuff4Crafts through Overstock. Took a while to arrive, but it was what I ordered, no problems. A month or so later I ordered another paper punch from Stuff4Crafts through Overstock. Again, took a while to arrive but when it did, there were two exact items. Assuming that Overstock would handle and correct Stuff4Crafts' error, I called customer service and asked for a return shipping label for the item I didn't order and a reversal of the charge on my bill for the item I didn't order. Overstock customer service informed me that I had in fact placed two identical orders and that if I wanted to return one of them, I would have to pay shipping and only then would they would give me a partial refund (item minus the original shipping I was billed for.) They told me I would need to discuss the matter directly with Stuff4Crafts.

I ordered a bed last night which was to be shipped via 2-day delivery. I had an argument with my landlord, and he kicked me out of the new place I started renting without a lease. I left very early in the morning and now I'm basically homeless. I obviously cannot accept this bed because I'm not even at the shipping address anymore. I hope to find a place quickly but will definitely not be able to get shipments of any kind since I am homeless and making a sudden and unexpected transition. I t live there and am not allowed on the premises.

I bought a mattress and base for my newly redecorated bedroom. The shipping was free. The tracking was very informative. The delivery men were friendly and set up my new bed in a few short minutes. They even moved my old mattress to the spare room for me. The quality of the mattress is amazing. I am sleeping so sound.

Spent over $1600 on kitchen table and chairs on Jan 29th. Table was supposed to arrive on Feb 5th, got the top of the table a few days late and the pedestal/base didn't show up. Overstock could not track it down and didn't get back to me with the fact that they are shipping another one out until Feb 17th! I've had to reach out to them to get status updates and I keep asking what they are going to do to make this right and zero response to that question. They should be giving a refund of some kind for the inconvenience, customer service is horrendous. I have three young kids eating off of random furniture right now. I would have NEVER purchased this had I known it was going to take close to a month to get here! Insanity. Never buying from overstock again!

I ordered a love seat. I paid bill. On December 26, 2019 I received a bill for $9.95. I contacted and through text messages about this "bill". It was membership dues. I didn't want membership. Was assured they'd cancel and no further action needed. January 2020 I recieved a bill from Overstock and my bill was $76.00, this time I called. They cancelled my membership. Was told I'd be getting a refund check in the amount of $30.00. Today, February 17,2020, I have received a bill from overstock stating I owe over $92.00. I AM PISSED!!!!

I ordered the merchandise on 11/29/19, the quality of the bed was not as expected for the price paid but we decided to keep it. After about a month of use we decided to wash the bed and could not get the cover off because the zipper is defective, the only way would be to break the zipper or cut it off. I tried to return the bed online but it stated I could not. I reached out to Overstock and they responded 12/24/19 they were working on it. On 12/26 overstock stated that they could not send a new cover but the item could be returned. On 12/27 they stated they tried to contact me and would try again on 12/28. I received no contact at all from Overstock and I reached out to them again on 01/08/20 to ask again if we could resolve this issue.

Product arrived damaged, wadded up in a ball and in a damaged box. The rug was wet and warped all over and overstock is currently out of stock of the item. I was on the phone with Customer service for over an hour and all they offered was a 27% discount. I explained repeatedly that the movers are coming and I need to put the rug down and am not able to return it and they could only offer me the 27% discount. They said they could not tell from the pics that the rug was damaged (see pics below). It is super easy to see the rug is damaged. I asked to speak to a supervisor who told me they could not do better than 27%. I would NEVER send my customer a damaged rug and make him/her beg for me to make it right! Go elsewhere for your purchases.

Their return policy is non-existent. I purchased an item that I was allergic to. It was a skin care product. I was told I could not return it and could not get a refund because it was ordered from a third party. I will never order from Overstock again.

On the advice of the salesperson at Office Depot, I ordered a printer from Overstock.com, as I thought I would save around $25 from the advertised price on Amazon. Big Mistake. Huge. I should have paid the extra $25 and I would be happily printing away by now, actually I would have been up and printing within two days of placing the order if I had stuck with Amazon. It is now 12 days past my order date, including four chat sessions in which my chat was abruptly ended without resolution and two phone calls with customer service. They still don't know where my printer is! Needless to say, I am very disappointed and my business has been crippled by this SNAFU. My advice, AVOID SHOPPING AT OVERSTOCK.COM, unless you don't mind waiting and wondering, or getting hung up on. You will notice that consumers are only allowed to rate products at Overstock.com. There is no place to leave a company review.

I am writing to tell about my experience with Overstock's so called Rewards Program called Club O. You pay $19.95 a year and in return for this payment in advance you can earn 5% on purchases as well as extra dollars for placing reviews about the items you have purchased. Sounds good if you order a reasonable amount of home items every year....right? Problem is, after you have paid for a full year, and, you have purchased items and paid for them, you have also left reviews on some for additional rewards dollars, they are removed from your account after the renewal date for another year, and you cannot use them unless you pay again for another additional year. These are rewards you earned for the current year you had already paid for, but they are removed from your account and cannot be used unless you PAY UP again to continue in the program.

We purchased an $1100 vanity for a bathroom remodel. Product arrived without damage to box. It took a couple of months until project started and vanity was ready for install. Removed packaging to find 2 cracks in counter, several areas where counter was not polished, holes drilled in front of vanity and poorly patched, missing handle screws, and other flaws in the wood. This pushed our remodel project back 2 weeks while we ordered vanity from a reputable dealer. I was forced to redo plumbing to fit new vanity as well as move vanity lights.

Had been looking forward to this table arriving, only to be disappointed when opening the box. According to the manufacturer this item is "distressed." NO it looks like pieces of the wood are randomly chipped. Distressed should be throughout the wood not just along the edge. As an Overstock customer I was aware of return policy (and had no reason to want to return) until seeing what I consider a defect. This item is NOT the distressed look it advertises, describes or is pictured and now I have to pay $236 to return it because someone at Overstock opinion matters more than their customer. Goodbye $236 and GOOD RIDDANCE to Overstock. I will NEVER do business with you again and will make sure my followers cease their relationship as well.

1. I was looking for a good looking TV cabinet and came across this online site. The item looked good and came on time. 2. But to my surprise, the instruction to assemble the product was not at all good if compare with Ikea. I have another TV cabinet from Ikea and instructions were perfect and to the very detail. Because of the unclear instruction, I had to reassemble multiple parts which is not good for MDF products.

I bought a new house and needed all new light fixtures. I ordered several from Overstock including a fan. As my house was being renovated I slowly was hiring people to install them. I hired someone to hang the fan and it did not work. I asked for a new power box and they sent one. I hired a guy again. The new box still did not work. I asked for a refund and was told it’s out of the 30 days. Call the manufacturer. I did. They sent a new fan. I hired a different electrician and that fan still did. Not work.

Overstock.com says it has 24-hour Customer Service. It does not provide live operators 24-7. You can text if you have a smart phone or you can chat if you have another device or PC. The staff behind the Chat service have no idea how shipping works in the USA. They repeat everything you type into the chat fields, tell you your order details over and over (which you already know), and then ask you what you want when you have already told them on the opening statement exactly what you need to have done. My conclusion, Overstock is outsourcing its Customer Support to another country where the CSRs do not speak English as a first language and are not trained.

I recently purchased a bed quilt from Overstock, but was disappointed when I saw the quilt in person. The quality seemed low, especially compared to the price. When I inquired about returning it, I discovered that I had to pay $15 for shipping. Other websites do not charge shipping costs for returns. It seems like this should be part of the cost for them of doing online business. They save a lot of money by not operating a brick and mortar building. When I buy at a real store, I know what I'm getting. But with an online business, the buyer is making a gamble by buying anything without being able to seeing it first. To add insult to injury, I then found the exact same product at both Walmart's and Target's websites for more than $20 less. So basically, their prices are higher than they should be.

I've been a member of Club O for over 4 years now. I don't have an issue with the quality of their items but I do have an issue with their Returns and Customer Service. I placed an order on Dec 17th that was promised to arrive by Dec 30th as I needed this by New Year's. I got an email saying it was delayed on Dec 27th and immediately contacted Overstock and them "trying to cancel the order." They emailed me on the 27th and the 29th. Oddly the order shipped anyway and it wasn't received til Jan 6th.

I ordered millet spray and what came was a cellphone case. I contacted Overstock and they said it came from a second seller and they could not refund me, that it had to be the second seller. They sure can take your money but not refund it. Buyer Beware, they do not back their products. Look at the picture. It is not millet spray.

Although all customer care reps were friendly, I was very surprised how ineffective the return policy is for large items. Overstock does not offer any assistance in repackaging large items for returns (Amazon has done this for me in the past). The only options available to me were to keep the defective item, or to find a way to repackage a couch for shipping.

Overstock sent me an email saying item was delivered after Fed Ex sent an email saying it was delivered. I called Overstock and they said this is a common practice. Fed Ex scans the package as it gets put on truck as "delivered" and that I should give it 24-48 hours. Nothing on their site reflects this. The customer then has to take the time to call customer service. Knowingly representing something dishonestly is fraudulent. The fact that Overstock is willing to be complicit in Fed Ex's fraudulent practice is problematic. If you can't trust overstock on this...what else are they fraudulently communicating? Where is their morale values on truth?? There are too many retailers online that sell the same items. I would use honest retailers instead.

Just because your credit card was charged don't believe your order will arrive. It may be out of stock but they are not motivated to tell you this or refund your order. I ordered towels. Was charged for them. Was eventually told might be out of stock. Still waiting for any answer.

I rarely shop online but found an item I wanted to buy my Granddaughter for Christmas. (I later found it elsewhere for 40% less, but that's not the issue I am reviewing.) Based on a chat with a customer service rep, I returned one item and ordered a replacement before the original return was processed - doubly assured that if I join the O Club I would have free returns and funds would be returned to the card used for payment. That turned out not to be true. What they call a "refund" is actually a store credit.

I have ordered a few other rugs from Overstock.com in the past and was able to return them without issues and without cost. I recently ordered a few rugs from overstock and when I received them the colors were completely different in person than in the pictures they have on their website. I called to return them and was told it was going to cost me $80 to return both rugs. One of the rugs I bought was $95 so I was really upset and said I had no problem returning some rugs that didn't work out 6 months ago for my baby's room. I was told too bad. I also talked with a manager who told me that she wont do anything and it's my fault that I don't like the colors and that the computer colors are never accurate. Do not buy from Overstock, there are many other websites with much better customer service that don't charge to ship back.

On December 10, 2019 I ordered 2 sets of drapery from Overstock. The quality of the item that was delivered was not consistent with what was advertised. I would like to believe that the wrong item was sent to me. Because there was no relationship with the drapery I ordered and what was delivered. It was sheer and see-through, not silk, not blackout, not solid, and had a pattern. And I then I got charged $24 to return what was obviously a misrepresentation or an error on the part of Overstock. Incredulous! I should not have been penalized for such a gross misrepresentation. I spoke to a rep today 1/14/2020 who told me they could not credit my account with the shipping cost as it was already processed. Last time I am shopping on Overstock.

Customer rep. services is outstanding. Product is not, did not match color descriptions and absolutely not matching with published picture. We did not satisfied with our purchase and trying to exchange to different product, but Overstock does not give opportunity to rep. exchange to different model, what very disappointing. Because purchasing on website always likes buy a pig in a poke. You can really consider what you bought only after receiving the purchase and most cases it’s 50 to 50 chances. Very happy with customer service and absolutely disappointed with product. Very recommend anyone who decided to buy something from Overstock call to customer service and asking about very carefully descriptions product what you want to buy!!!

Purchased an automatic day/date watch for 370. Could not set time. Only instructions were from Overstock advising not to set day and date between 9pm and 3am. Flashed back to previous purchases 1. Damaged table (caught in a return nightmare between Overstock and the merchant). 2. Purchased a framed print; plexiglass damaged. I am returning the watch. After reading these posts, I conclude Overstock specializes in reselling damaged products. I will not be ordering from them again.

Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn't take it out of box and install right away because wasn't using the room for a while and then temps dropped. Because it was just beyond 30 days Overstock won't stand behind "product that doesn't work, defective out of box." Has power but doesn't cool. Cooling dial defective. Out $189.00.

I thought I was buying bunk beds for $226 which would be a great deal. But what I got was a couple of pieces of wood for a trundle for third bed under the bed for $226 for about $10 worth of wood! I was so upset and angry that I was deceived by the picture of what I thought was getting bunk beds instead of putting a picture of just the trundle, I then wanted to return it and is charging me $95 to return pieces of wood. I will never buy nor recommend this site for anything and will put it on fb for my friends and family!

We were in the market for a faux fireplace. - Saw one listed on Overstock. - The starting price listed $349 ($390.00 for "gray oak" post Xmas sale). Upon checking out, the price suddenly jumped to $463. Then it jumped even further to $534 for no good reason. Irritated by the yo-yo pricing we declined to purchase the item. 2 hours later we receive an email for the exact same item priced at $314 - with the tagline “Waiting just for You” - Check out / Buy now tabs. So, we foolishly fell for their pricing CON game. And for no justifiable reason, the price jumped to well over $500. Whatever happened to the ‘just for you - check out / Buy now @ $314?

I purchased a Conair Multi-size electric roller set from Overstock. Delivery wasn't a problem but as soon as the product arrived I opened the box and immediately knew it wasn't the right set for me. The "large" rollers were too small for my long hair. I immediately contacted them online and was told the shipping label would cost me $13.44 to return the product and it would be deducted from my refund. It had just been delivered and not used. That is ridiculous! Even though I am not an Amazon Prime member I always qualify for free shipping and free returns based on the purchase price--this certainly would have been the case on the $63.86 I paid. I regret this purchase. I will definitely return to shopping Amazon and not even bother with Overstock again.

Comforter set. Arrived quickly. Toss pillow had a big black smear on the back. I took a picture of it and sent them an email. Within 5 or 10 minutes, a customer service rep called me. She was super nice, apologetic, and said they'd send a replacement. She called back yesterday and said it had just been mailed. I got it today, only it wasn't just a pillow. They sent another complete set! Happy dance! But did I just get lucky? This was my first time doing business with them, but after reading so many negative reviews, I'm apprehensive about ordering again.

I am pissed at Overstock. Made a purchase with free 2 day shipping and it’s day 2 and the order is still processing. Customer Service although very nice, is worthless. I wasn’t offered rush shipping, I wasn’t offered a discount, I was offered his deeply most sincere apology, what? That won’t make my purchase come to me any faster. Their excuse? My zip code didn’t qualify for 2 day shipping, BS!! According to him, it was just accepted by warehouse but won’t get to me for another 5-6 business days. This is just RIDICULOUS!!

Like many customers here, if I could rate this 0 stars or negative stars, I would! I ordered a Chandelier and 2 pendant lights from them and 10 days later, someone calls me to say that the shipping department forgot to mark it "oversized" by mistake and apologized and said they would now send it by freight to me at no cost. She was really nice and I thought it was a done deal. Later in the afternoon though, I get an email stating that the product is out of stock and they issued me a refund! Get your story straight, either you have it in stock or not. STAY AWAY!! I will NEVER EVER BE SHOPPING HERE AGAIN!!

This was my first encounter that I have had with purchasing from Overstock and it will absolutely be the last. Upon ordering a $150 hairdryer for my sister in law for Christmas from Overstock, I opened the packaging to find that the product inside was broken, had no packaging to protect the dryer AND it had a return packing slip showing that someone returned this product from eBay and marked the return reason as "doesn't work and defective." Any company that tries to resell a broken product is a scam. Absolutely unacceptable.

If I could rate this Overstock.com a zero I would, however the stars don't allow me to do so. The return policy is the worst ever, actually if you can get them to return anything. Read the fine print on exchanging items, for one and just one example, $30.00 pair of boots, $12.37 to ship back, 20 percent restocking fee, and pay for shipping to receive the other pair of boots. Do the math, I could have bought the boots for less money anywhere else. Gaming chair, wireless, LOLOLO, came with a bunch of wires and I saw the same wireless chair (Hmmmm) for $100.00 less because it is on clearance everywhere else. Perhaps, because the wireless chair comes with wires. Once again, ship back, 20 percent restocking fee. Bought a sweater, wrong color, wrong size, but shipping is all on you. SHOP AMAZON, NO HASSLE ONLINE SHOPPING.

We ordered a ladies watch on five difference occasions between mid-November and after Christmas. Each time Overstock cancelled the order without communicating so we kept calling to see why it was not delivered. We even emailed passport photo to their loss protection team and NEVER Received the watch. The person the watch was for did not receive a birthday or Christmas gift because Overstock would never send the watch and cancelled five separate orders. I recommend going to a reputable jewelry store because Overstock cannot handle delivery of orders.

I ordered a kitchen sink from Overstock.com on December 19 and the estimated delivery date was December 21. I thought this was great! It gave me a little cushion of time in the event there was a little delay. Now it is December 27 and after several inquiries I am told that they are waiting for a response from their “partner” and will let me know when my product is shipped and they assured me that they are doing everything possible to quickly process my order. What exactly does this response mean? When am I getting my sink?!!!

To all of you shoppers out there... DO NOT SHOP OVERSTOCK if you plan to get your order in a timely manner or actually have a satisfactory customer service experience. Overstock gets a big fat “F” in both categories! Paid expedited shipping with a stated deliver by date of 12/24. They waited till 12/23 to ship (3 days after placing my order), then they chose a shipping method that won’t get it to me by 12/24 (Christmas Eve)... Why, why, why??? Called customer service 2 times before they shipped, and 1 time after they shipped. It was like talking to reps on sleeping pills. Very poor response from their reps, no enthusiasm to do their jobs whatsoever. Yes, they said if it’s late they’ll refund my expedited shipping fee, but hey guess what Overstock??? THAT DOES NOT HELP!!! My first and last time ordering with them. Yes, I did have other shipping choices (websites) and boy do I wish I used one of the more reliable shopping sites!!!

I ordered from Overstock and found a great deal for a Dooney & Bourke purse for my mother. It was supposed to arrive a day before her birthday. She did not receive it but the post office tracked it as being delivered to "an individual". After opening multiple cases to customer service, they did say they had a special team that handles these situations. That special team just referred me to put in a claim directly to them. I did and no one called after the investigation was complete. They stated that b/c the item was no longer available they issued a refund back to overstock. So there was no replacement or refund. I called overstock and they said they didn't revive anything from the seller. So now, I spent $185 for absolutely nothing. I keep getting the run around and the worst resolve for correcting this issue. This was my first and last purchase from overstock.

Ordered what I thought was a 24 pack of gel fuel cans. Received only 12. Customer service was not helpful at all and stated that there was a "12 can option". Would have never bought 12 cans for that price and was not made clear anywhere that it was only for that amount. I have order and delivery confirmations that show 24 can, so I'm not sure why this would even have to be disputed, let alone discussed. Very disappointing experience and will never buy from them again.

I ordered 2 gaming chairs that said free delivery by Christmas. 1 is going to show up before Christmas and the other is going to show up 2 days after Christmas and customer service says, "What do you want me to do about it," and I should have ordered it sooner than 11 days before Christmas.

I placed an order online and did not receive an email Confirmation. I called customer service and they could not find my order. My credit card was charged from them for $68.00. He kept asking me for my social security number. I explained to him that he did not need that. It would not help him find my order. He transferred me to someone else and he also asked me for my social security number. I Would really like to know what they were going to do with it. Needless to say the third person I talked to said he didn’t need it and looked my order up under my email address. There is something not right with this company and employees.

Wanted to purchase a glass table and 4 chairs--the price was $322.00 with a discount, when I went to the cart the price was $490.00. Where did the $168.00 come from???? The $490.00 charge showed the discount. But why did the page showing the item say $322.00??

STOLE $400.00 FROM ME. On 12/13/19 I decided to try Overstock for my grandkid's presents this year. After selecting 9 items, all being sent to the same address, I placed the order online. About 2 hours later I realized I used the kid's previous address, not the new address on the other side of their town. I contacted Overstock via text and online chat only to get the run around, by all parties. Cant' change the shipping address, can't cancel the order so i can reorder with the correct shipping address.. shipping to the wrong address, giving strangers the gifts I purchased for my kids, not refunding my $400.00... To say I very upset is an understatement. I have never incurred such abysmal customer service and failure with Amazon or Macy's online. Overstock is the worst place to shop online available, do yourself a favor and choose amazon. Bah Humbug.

Overstock used to be better in standards... They are using secondary vendors called Marketplace Sellers who are not fulfilling orders as promised on the website i.e. Free 2 day delivery or using an expedited service meaning FedEx or even UPS Ground would be quicker than the postal service. Customers do not have a choice and the Overstock customer service team re-routes you to a vendor who may or may not be responding or proactive with customer service. Customer service has disappeared from Overstock. I am no longer going to use them and am closing my store credit account.

Overstock advertises that they have free returns if your a Club O member. It's not true. It's only free if you do in-store credit. Not an actual refund. They sent me 4 horrible quality rugs and charged me $200 to return them. They sent me an inferior product and then I have to pay $200 to return them? Their customer service team is exceptionally awful as well. They are not equipped to do anything but read from a script. They don't do anything to actually help and they don't do what's right by the customer. I will never use Overstock again.

If you buy the Membership for $20/year and then become a student, teacher, military, etc. you are SOL on keeping ANY of the rewards YOU EARNED already. Aka so called "customer service" informed me that I would need to pay $20 to get my $16 in credit from products I bought from them already. Let's really thank our students, teachers and military that way!!! I used to like this company over Amazon but that sure changed quick. I would rather buy a product I liked less with the assurance I wasn't going to get screwed over if something happened rather than like the product more and take the gamble. I'm done with this company.

I bought a mattress from Overstock.com and it is not at all as they represented it on their website. It is very uncomfortable. They will not allow me to return it or give me any refund! They advertised it as a $1000 mattress for $271 dollars. You would have to be a fool to pay ANYTHING for this piece of junk! DON'T SHOP OVERSTOCK.COM!!!

I bought a Mahogany Executive Chair for $489; and within 6 months the chair tilts forward as if you will fall on the ground. Overstock gave me the Vendor to work with. They replaced the part. Now 6 months have passed and the chair has the same problem tilts forward. Overstock will not address the issue except to say you have to work with the Vendor. The Vendor does not return my phone calls. Will not buy from the company again. Better off going to a reputable furniture company.

I ordered a rug and non-slip pad from Overstock.com on Black Friday, November 29. The rug was scheduled to arrive at my home in Oregon on December 4. I received a notification on 12/4 from Overstock stating that both items had been delivered, but I only found the non-slip pad in my mailbox. I got in touch with a representative who told me that the rug was at the post office and I should go there to pick it up. However, when I used my tracking number to locate the rug, I saw that it had been shipped through UPS, and delivered to someone's front door in New York City!! Was the Overstock employee so lazy and incompetent that they couldn't take the time to investigate what happened with my item? So, I contacted Overstock again and spoke to another representative, who confirmed that the rug had indeed been dropped off somewhere in New York City, and she said that she would send me a replacement that would arrive at the end of the next week.

I had two horrendous experiences with Overstock in the last month. First, I ordered a wooden kitchen table and chair set in white. They sent me another color entirely. When I called to complain the customer service representative was honest. He told me not to return and order again because there was NO GUARANTEE they would send the white one. So I returned that.

This company and the made up company Big Lots are in cohorts to sell you no good items and then when they never give you a refund. They are shysty companies that need to get put in the Better Business Bureau and FCC and any other agency the protect consumers. This kind of companies ripping people off. I been waiting on a refund for weeks. They playing games. It not right. Not fair at all. This is wrong. Not good business practices. Beware!!!!