Overstock Reviews

I order 2 LG black stainless laundry pedestals from Overstock.com, where returns are supposed to be easy. It is not easy at all. I requested a replacement several times for the item arriving damaged and got no response. Finally I grew frustrated and have requested a refund. When I finally did get a response and followed their instructions, sent pictures of damages and boxes via email and text. They responded with asking for more pictures. It has been 2 weeks and I still have not return labels or help.

Their description says: "Pamper yourself with this plush duvet cover set. Featuring hypoallergenic materials to accommodate sensitive sleepers, this microfiber duvet set includes a spotless white cover that gives your bedroom an air of five-star luxury, and the machine-washable fabric ensures effortless upkeep." What you get is 2 sheets stitched together - NOTHING plush nor HOTEL QUALITY about it. And a word of warning to you THEY CHARGE YOU TO RETURN. It's not their fault "YOU MISUNDERSTOOD" the description. I will be closing my account with them. Shady at best company. There are no great deals.

I ordered a wool area rug that was discounted to a price almost too good to be true. I received a jute and leather rug nothing like the rug I ordered except for size. When I then looked on their website the rug I ordered was out of stock. It is apparent to me they switched the item on purpose without my consent.

I ordered the items and they shipped around April 10, estimated to arrive the next week. They shipped and the company took my payment. Now it is April 27 and there is still no sign of them. I did get through to the chat once and was told that they are at the border. This was about a week ago. There is still no information about where the items are and Overstock will not allow me to cancel them.

I really like my mattress from Overstock Mattress Outlet. They were easy to do business with. They delivered my new mattress, and I got a great deal on it. Very thankful for this company and their prices compared to other stores.

They oversold an item I purchased & really needed for organizational purposes. I can't believe no one contacted me to see if I even wanted a refund on the item I purchased; they couldn't just send me something comparable at least? There's another item just like it for sale on their site, but it's more expensive & shorter than the item I purchased.

I ordered drapes more than 10 days ago, and they still have not shipped. Tried to get help, and just got a run around of how the delivery date is just estimated. I get that, but it is 2 days past the estimated delivery, and they still have not even shipped. They just said it should be "soon". Apparently, they can't cancel or give refunds right now either. So basically, they have my money, and I have nothing, and have no idea when and if they will ever ship.

I purchased items; utility cart/ bathroom towel tower/ Wireless Video Doorbell/Carpet runner and nonskid underpad. Overstock.com is selling flimsy poor quality products at the HIGHEST prices. I usually make my purchases from BIG LOTS BC the product quality is excellent for the prices charged. This is a one and DONE for my purchasing experience with Overstock.com. NEVER NEVER AGAIN.

If I could mark a negative I would! WORST company I have ever done online shopping with! HORRIBLE! They are "overstocked" because they are total CRAP and do false advertising! I ordered quote, "Superior Linen Insulated Thermal Blackout Grommet Curtain Panels" that are ANYTHING but "Blackout." I need blackout and upon asking about returning the panels this shady company wants over $30.00 in return mailing fees! They suck, falsely advertise, and make customers pay for their false advertising errors. I advise everyone to stay away from this company, and I will NEVER shop from Overstock again, and let EVERYONE I know exactly how shady they are!

A 2ft Tall privacy screen...REALLY? To return anything here is difficult. They didn't acknowledge I mailed my order back...and they asked me if I wanted to pay for shipping or if I wanted Overstock to...of course I chose Overstock to...and they charged me $18 for the shipping label!!! Amazon is much better, I should of known to stick with them.

Ordered 3/22 with an ETA of 3/30. ETA goes by with no update. 4/1 They assign a UPS tracking number, by 4/7 tracking has not updated and UPS claims they have not received the package. 4/10 they cancel the order completely, leaving me completely out. Will not use Overstock again and would not recommend.

My review was denied by Overstock on their site due to abusive language. In my opinion, says a lot about company's ethics by denying poor reviews... Very poor service, will not respond on orders in process. My opinion is not to order anything until the current covid 19 situation is over. And as of today 4/10 after weeks have cancelled order for lack of product. I stand by my opinion above.

Recently I ordered a pair of women's sandals ($70 price). The shoes arrived in a terrible, unwearable condition! When I first opened the box, a horrible musty odor filled the whole room. The shoes were covered with a thick layer of dirt, mud and mold. There were some big letters written in black marker on the insoles... Honestly, I was disgusted to even touch those shoes! Overstock refused to help with the return. What a frustrating, shocking experience! SHAME ON THE COMPANY! NEVER AGAIN! Overstock used to be a nice company, but now they don't even deserve a zero star review! Do not buy from them - save your money and nerves!

Overstock sent me the wrong color Floor Lamp today and when I requested a return; they charged me $18.63 for their mistake! After I spent $150 plus tax, and waited a week to receive it???? They asked me for a review & when I tried to post this comment, they denied my review and told me to edit my review to receive discounts for future purchases and added this comment: Whoops! Your review has been denied. You can edit your review and resubmit. Our moderation team reads all reviews to ensure they meet legal standards. Please read through the denial reason(s) you have encountered to help you fix your review and resubmit. Customer Service: Your review is about customer service and is unrelated to the item.

Ordered the 10k Yellow or White Gold Men's 3/5ct TDW Diamond Ring (White gold one) and was not impressed. The weight and feel seemed way too light along with the quality of diamonds makes it look cheaply made for the price. I would say the max price should be near maybe $350-400. Besides that, it was missing a diamond and had a small noticeable dent in it. Not a really big deal but if I pay that much for something, it should be flawless in regards to craftsmanship.

We purchased a roll of 1/4" elastic from Overstock during the early stages of the shutdown over COVID-19 as my 11 year-old daughter who sews wanted to help by making face masks for frontline healthcare workers due to the shortage. I ordered through Overstock because it's been a trustworthy source in the past. They took many days before they shipped the package. Once I finally got notice it shipped, I found out almost 10 DAYS LATER they never gave the package to UPS!! Now, they can't find it and are completely out of stock. We were told there isn't anything they can do.

I ordered two large rugs from Walmart Marketplace that just so happened to come from Overstock.com. I read the return policy several times in several places on the website before completing the purchase (Free shipping and returns). One rug looked cheap and didn't lay flat after being on the floor for over a week. The other one was supposed to be grey and it was cream. I went through the return process through Walmart Marketplace and they referred me to Overstock. After two emails from me and messages from Walmart customer service over a two week period they still had not responded.

Overstock.com offered to have the large package picked up at my residence. I had meanwhile assembled the chaise and informed Overstock.com accordingly and requested a price adjustment. Overstock.com gave me an appropriate price adjustment. I am happy with having been able to come to a satisfactory conclusion.

In the far past and recent past I have ordered from Overstock and been satisfied with the furniture and service. No big problems where I needed to contact the company. THEN I needed to make a return. Overstock bent over backwards to make my life a living hell. I cannot get the chair to recline and even injured my hip (yes I've become that old!) trying. When I asked for a return, the Overstock employee said, "Let's call the company that made the chair." The woman we talked to said "Yes, this particular chair is stiff and difficult to recline." I asked for a refund because it's impossible for me to recline and I got an email from Oversized Returns, saying "Sure- you can return it for 202.OO return fee." Yep- and the chair only cost 650.00.

I ordered an item on their website. Got an email confirmation and payment was made. Several hours went by and I was informed they had to cancel my order because they could not fulfill it. Sounds to me like someone in the company got first dibs on the item I ordered. I will never shop with them again. Thank you.

I had a wonderful experience with Overstock. They sent my packages before I even expected them. The quality was great. Will definitely order from this company again! I have ordered a belt and jewelry and both were great quality!

I ordered a 13" mattress and captain's bed, the mattress is too big (*tall) for the bed, it blocks the bookcase headboard. Overstock wants me to box it up and take it to UPS for free return, then when they get it I will get a store credit.... I am a 61 year old disabled woman, how am I to box up a full size mattress and put it in my little car, drive to UPS and unload it? They did not understand or care!!!! When you order a mattress online, it comes vacuum sealed and compressed into a little package (that you have to leave set and "AIR" up for days). Pray tell, how do I compress this and package it up. THEN....I got "you mean you opened the package", well DUH! How else am I to know it is to big for the bed. I had to order a new mattress as I need a bed, NOW I have to wait until they get this one, and give me a store credit, and I get to buy something else.

Placed my order over the weekend, not shipped out on Wednesday. Contacted and was told it would ship out that day. Still nothing on Thursday, contacted again and was told to wait 1-2 days. Then on Friday got the cancellation, saying oos. Wait for a week then OOS? Why can't they notify earlier? Funny thing is that others who placed order after me, got theirs! So is that random sending orders out?

I purchased several items for my new apartment, a dresser and night stand of the same brand, a bed frame, a couple of items to hang on the wall, and a set of sheets/a comforter. Everything except for the Dresser and Night Stand are great. However, the Dresser and Night Stand are of horrible quality, and not as pictured. I built both items, the drawers don’t line up with the frame, the drawers fall out any time you try to get an item out, etc. I contacted Overstock.com, and they told me, that even though the items are utterly useless, and not what is portrayed online, I was required to pay $200 in return shipping charges. The only way to get a full refund (in store credit) and not pay for shipping was to join their O membership so I can have 3 returns a month, so I did that. They tell me I can easily use the return shipping label and take it to UPS.

BUYER BEWARE!! I purchased a 3 year platinum warranty plan from Overstock for a window unit heat and air that I purchased from them. It malfunctioned and I tried to file a claim and was told my warranty was no good. I purchased this warranty as an addition to the manufacturer's warranty. Per OVERSTOCK CUSTOMER SERVICE REP The 3 year warranty I purchased and paid extra for would start at the time my manufacturers 2 year warranty was over. Today I was informed that the warranty started the day I purchased it!! What a total rip off! Why would I have wanted 2 warranties at the same time??? Save your money! I am through with Overstock.com!! Wayfair is my new buddy! I intend to let the whole world know how I was cheated by overstock.com.

This is the worst company to order from. I ordered a comforter that came damaged with a pillow that was also damaged. When I called customer service they said I can send it back but it’s not a guarantee that they will accept it. It’s crazy to me that they will send the damaged items and not except returns. I would NEVER have this issue with Wayfair! I will continue to order from them I guess! Overstock was a bust!

Ordered a Rockwell 30" gas fire table. What I received did not match the product which was pictured on their advertisement. Attempted to obtain matching table top, but Overstock blamed it on the manufacturer. Plus, the Overstock Customer Service representative I spoke with was rude.

My promotional ended February 1, 2020. My credit card statement closed on the 4th before any late charges could be charged. They charged me 95.00 twice for the promotional that ended on the 1st even though my bill wasn't due until the 4th. I immediately closed my account and am now leaving Overstock.com and Comenity bank alone for real blood sucking thirsty bastard that they are.

This is a new one. I ordered a paper punch from Stuff4Crafts through Overstock. Took a while to arrive, but it was what I ordered, no problems. A month or so later I ordered another paper punch from Stuff4Crafts through Overstock. Again, took a while to arrive but when it did, there were two exact items. Assuming that Overstock would handle and correct Stuff4Crafts' error, I called customer service and asked for a return shipping label for the item I didn't order and a reversal of the charge on my bill for the item I didn't order. Overstock customer service informed me that I had in fact placed two identical orders and that if I wanted to return one of them, I would have to pay shipping and only then would they would give me a partial refund (item minus the original shipping I was billed for.) They told me I would need to discuss the matter directly with Stuff4Crafts.

I ordered a bed last night which was to be shipped via 2-day delivery. I had an argument with my landlord, and he kicked me out of the new place I started renting without a lease. I left very early in the morning and now I'm basically homeless. I obviously cannot accept this bed because I'm not even at the shipping address anymore. I hope to find a place quickly but will definitely not be able to get shipments of any kind since I am homeless and making a sudden and unexpected transition. I t live there and am not allowed on the premises.

I bought a mattress and base for my newly redecorated bedroom. The shipping was free. The tracking was very informative. The delivery men were friendly and set up my new bed in a few short minutes. They even moved my old mattress to the spare room for me. The quality of the mattress is amazing. I am sleeping so sound.

Spent over $1600 on kitchen table and chairs on Jan 29th. Table was supposed to arrive on Feb 5th, got the top of the table a few days late and the pedestal/base didn't show up. Overstock could not track it down and didn't get back to me with the fact that they are shipping another one out until Feb 17th! I've had to reach out to them to get status updates and I keep asking what they are going to do to make this right and zero response to that question. They should be giving a refund of some kind for the inconvenience, customer service is horrendous. I have three young kids eating off of random furniture right now. I would have NEVER purchased this had I known it was going to take close to a month to get here! Insanity. Never buying from overstock again!

I ordered a love seat. I paid bill. On December 26, 2019 I received a bill for $9.95. I contacted and through text messages about this "bill". It was membership dues. I didn't want membership. Was assured they'd cancel and no further action needed. January 2020 I recieved a bill from Overstock and my bill was $76.00, this time I called. They cancelled my membership. Was told I'd be getting a refund check in the amount of $30.00. Today, February 17,2020, I have received a bill from overstock stating I owe over $92.00. I AM PISSED!!!!

I ordered the merchandise on 11/29/19, the quality of the bed was not as expected for the price paid but we decided to keep it. After about a month of use we decided to wash the bed and could not get the cover off because the zipper is defective, the only way would be to break the zipper or cut it off. I tried to return the bed online but it stated I could not. I reached out to Overstock and they responded 12/24/19 they were working on it. On 12/26 overstock stated that they could not send a new cover but the item could be returned. On 12/27 they stated they tried to contact me and would try again on 12/28. I received no contact at all from Overstock and I reached out to them again on 01/08/20 to ask again if we could resolve this issue.

Product arrived damaged, wadded up in a ball and in a damaged box. The rug was wet and warped all over and overstock is currently out of stock of the item. I was on the phone with Customer service for over an hour and all they offered was a 27% discount. I explained repeatedly that the movers are coming and I need to put the rug down and am not able to return it and they could only offer me the 27% discount. They said they could not tell from the pics that the rug was damaged (see pics below). It is super easy to see the rug is damaged. I asked to speak to a supervisor who told me they could not do better than 27%. I would NEVER send my customer a damaged rug and make him/her beg for me to make it right! Go elsewhere for your purchases.

Their return policy is non-existent. I purchased an item that I was allergic to. It was a skin care product. I was told I could not return it and could not get a refund because it was ordered from a third party. I will never order from Overstock again.

On the advice of the salesperson at Office Depot, I ordered a printer from Overstock.com, as I thought I would save around $25 from the advertised price on Amazon. Big Mistake. Huge. I should have paid the extra $25 and I would be happily printing away by now, actually I would have been up and printing within two days of placing the order if I had stuck with Amazon. It is now 12 days past my order date, including four chat sessions in which my chat was abruptly ended without resolution and two phone calls with customer service. They still don't know where my printer is! Needless to say, I am very disappointed and my business has been crippled by this SNAFU. My advice, AVOID SHOPPING AT OVERSTOCK.COM, unless you don't mind waiting and wondering, or getting hung up on. You will notice that consumers are only allowed to rate products at Overstock.com. There is no place to leave a company review.

I am writing to tell about my experience with Overstock's so called Rewards Program called Club O. You pay $19.95 a year and in return for this payment in advance you can earn 5% on purchases as well as extra dollars for placing reviews about the items you have purchased. Sounds good if you order a reasonable amount of home items every year....right? Problem is, after you have paid for a full year, and, you have purchased items and paid for them, you have also left reviews on some for additional rewards dollars, they are removed from your account after the renewal date for another year, and you cannot use them unless you pay again for another additional year. These are rewards you earned for the current year you had already paid for, but they are removed from your account and cannot be used unless you PAY UP again to continue in the program.

We purchased an $1100 vanity for a bathroom remodel. Product arrived without damage to box. It took a couple of months until project started and vanity was ready for install. Removed packaging to find 2 cracks in counter, several areas where counter was not polished, holes drilled in front of vanity and poorly patched, missing handle screws, and other flaws in the wood. This pushed our remodel project back 2 weeks while we ordered vanity from a reputable dealer. I was forced to redo plumbing to fit new vanity as well as move vanity lights.

Had been looking forward to this table arriving, only to be disappointed when opening the box. According to the manufacturer this item is "distressed." NO it looks like pieces of the wood are randomly chipped. Distressed should be throughout the wood not just along the edge. As an Overstock customer I was aware of return policy (and had no reason to want to return) until seeing what I consider a defect. This item is NOT the distressed look it advertises, describes or is pictured and now I have to pay $236 to return it because someone at Overstock opinion matters more than their customer. Goodbye $236 and GOOD RIDDANCE to Overstock. I will NEVER do business with you again and will make sure my followers cease their relationship as well.

1. I was looking for a good looking TV cabinet and came across this online site. The item looked good and came on time. 2. But to my surprise, the instruction to assemble the product was not at all good if compare with Ikea. I have another TV cabinet from Ikea and instructions were perfect and to the very detail. Because of the unclear instruction, I had to reassemble multiple parts which is not good for MDF products.

I bought a new house and needed all new light fixtures. I ordered several from Overstock including a fan. As my house was being renovated I slowly was hiring people to install them. I hired someone to hang the fan and it did not work. I asked for a new power box and they sent one. I hired a guy again. The new box still did not work. I asked for a refund and was told it’s out of the 30 days. Call the manufacturer. I did. They sent a new fan. I hired a different electrician and that fan still did. Not work.

Overstock.com says it has 24-hour Customer Service. It does not provide live operators 24-7. You can text if you have a smart phone or you can chat if you have another device or PC. The staff behind the Chat service have no idea how shipping works in the USA. They repeat everything you type into the chat fields, tell you your order details over and over (which you already know), and then ask you what you want when you have already told them on the opening statement exactly what you need to have done. My conclusion, Overstock is outsourcing its Customer Support to another country where the CSRs do not speak English as a first language and are not trained.

I recently purchased a bed quilt from Overstock, but was disappointed when I saw the quilt in person. The quality seemed low, especially compared to the price. When I inquired about returning it, I discovered that I had to pay $15 for shipping. Other websites do not charge shipping costs for returns. It seems like this should be part of the cost for them of doing online business. They save a lot of money by not operating a brick and mortar building. When I buy at a real store, I know what I'm getting. But with an online business, the buyer is making a gamble by buying anything without being able to seeing it first. To add insult to injury, I then found the exact same product at both Walmart's and Target's websites for more than $20 less. So basically, their prices are higher than they should be.

I've been a member of Club O for over 4 years now. I don't have an issue with the quality of their items but I do have an issue with their Returns and Customer Service. I placed an order on Dec 17th that was promised to arrive by Dec 30th as I needed this by New Year's. I got an email saying it was delayed on Dec 27th and immediately contacted Overstock and them "trying to cancel the order." They emailed me on the 27th and the 29th. Oddly the order shipped anyway and it wasn't received til Jan 6th.

I ordered millet spray and what came was a cellphone case. I contacted Overstock and they said it came from a second seller and they could not refund me, that it had to be the second seller. They sure can take your money but not refund it. Buyer Beware, they do not back their products. Look at the picture. It is not millet spray.

Although all customer care reps were friendly, I was very surprised how ineffective the return policy is for large items. Overstock does not offer any assistance in repackaging large items for returns (Amazon has done this for me in the past). The only options available to me were to keep the defective item, or to find a way to repackage a couch for shipping.

Overstock sent me an email saying item was delivered after Fed Ex sent an email saying it was delivered. I called Overstock and they said this is a common practice. Fed Ex scans the package as it gets put on truck as "delivered" and that I should give it 24-48 hours. Nothing on their site reflects this. The customer then has to take the time to call customer service. Knowingly representing something dishonestly is fraudulent. The fact that Overstock is willing to be complicit in Fed Ex's fraudulent practice is problematic. If you can't trust overstock on this...what else are they fraudulently communicating? Where is their morale values on truth?? There are too many retailers online that sell the same items. I would use honest retailers instead.

Just because your credit card was charged don't believe your order will arrive. It may be out of stock but they are not motivated to tell you this or refund your order. I ordered towels. Was charged for them. Was eventually told might be out of stock. Still waiting for any answer.

I rarely shop online but found an item I wanted to buy my Granddaughter for Christmas. (I later found it elsewhere for 40% less, but that's not the issue I am reviewing.) Based on a chat with a customer service rep, I returned one item and ordered a replacement before the original return was processed - doubly assured that if I join the O Club I would have free returns and funds would be returned to the card used for payment. That turned out not to be true. What they call a "refund" is actually a store credit.

I have ordered a few other rugs from Overstock.com in the past and was able to return them without issues and without cost. I recently ordered a few rugs from overstock and when I received them the colors were completely different in person than in the pictures they have on their website. I called to return them and was told it was going to cost me $80 to return both rugs. One of the rugs I bought was $95 so I was really upset and said I had no problem returning some rugs that didn't work out 6 months ago for my baby's room. I was told too bad. I also talked with a manager who told me that she wont do anything and it's my fault that I don't like the colors and that the computer colors are never accurate. Do not buy from Overstock, there are many other websites with much better customer service that don't charge to ship back.

On December 10, 2019 I ordered 2 sets of drapery from Overstock. The quality of the item that was delivered was not consistent with what was advertised. I would like to believe that the wrong item was sent to me. Because there was no relationship with the drapery I ordered and what was delivered. It was sheer and see-through, not silk, not blackout, not solid, and had a pattern. And I then I got charged $24 to return what was obviously a misrepresentation or an error on the part of Overstock. Incredulous! I should not have been penalized for such a gross misrepresentation. I spoke to a rep today 1/14/2020 who told me they could not credit my account with the shipping cost as it was already processed. Last time I am shopping on Overstock.

Customer rep. services is outstanding. Product is not, did not match color descriptions and absolutely not matching with published picture. We did not satisfied with our purchase and trying to exchange to different product, but Overstock does not give opportunity to rep. exchange to different model, what very disappointing. Because purchasing on website always likes buy a pig in a poke. You can really consider what you bought only after receiving the purchase and most cases it’s 50 to 50 chances. Very happy with customer service and absolutely disappointed with product. Very recommend anyone who decided to buy something from Overstock call to customer service and asking about very carefully descriptions product what you want to buy!!!

Purchased an automatic day/date watch for 370. Could not set time. Only instructions were from Overstock advising not to set day and date between 9pm and 3am. Flashed back to previous purchases 1. Damaged table (caught in a return nightmare between Overstock and the merchant). 2. Purchased a framed print; plexiglass damaged. I am returning the watch. After reading these posts, I conclude Overstock specializes in reselling damaged products. I will not be ordering from them again.

Purchased LG Window A/C Unit (refurbished). Same exact model had over 4yrs. I didn't take it out of box and install right away because wasn't using the room for a while and then temps dropped. Because it was just beyond 30 days Overstock won't stand behind "product that doesn't work, defective out of box." Has power but doesn't cool. Cooling dial defective. Out $189.00.

I thought I was buying bunk beds for $226 which would be a great deal. But what I got was a couple of pieces of wood for a trundle for third bed under the bed for $226 for about $10 worth of wood! I was so upset and angry that I was deceived by the picture of what I thought was getting bunk beds instead of putting a picture of just the trundle, I then wanted to return it and is charging me $95 to return pieces of wood. I will never buy nor recommend this site for anything and will put it on fb for my friends and family!

We were in the market for a faux fireplace. - Saw one listed on Overstock. - The starting price listed $349 ($390.00 for "gray oak" post Xmas sale). Upon checking out, the price suddenly jumped to $463. Then it jumped even further to $534 for no good reason. Irritated by the yo-yo pricing we declined to purchase the item. 2 hours later we receive an email for the exact same item priced at $314 - with the tagline “Waiting just for You” - Check out / Buy now tabs. So, we foolishly fell for their pricing CON game. And for no justifiable reason, the price jumped to well over $500. Whatever happened to the ‘just for you - check out / Buy now @ $314?

I purchased a Conair Multi-size electric roller set from Overstock. Delivery wasn't a problem but as soon as the product arrived I opened the box and immediately knew it wasn't the right set for me. The "large" rollers were too small for my long hair. I immediately contacted them online and was told the shipping label would cost me $13.44 to return the product and it would be deducted from my refund. It had just been delivered and not used. That is ridiculous! Even though I am not an Amazon Prime member I always qualify for free shipping and free returns based on the purchase price--this certainly would have been the case on the $63.86 I paid. I regret this purchase. I will definitely return to shopping Amazon and not even bother with Overstock again.

Comforter set. Arrived quickly. Toss pillow had a big black smear on the back. I took a picture of it and sent them an email. Within 5 or 10 minutes, a customer service rep called me. She was super nice, apologetic, and said they'd send a replacement. She called back yesterday and said it had just been mailed. I got it today, only it wasn't just a pillow. They sent another complete set! Happy dance! But did I just get lucky? This was my first time doing business with them, but after reading so many negative reviews, I'm apprehensive about ordering again.

I am pissed at Overstock. Made a purchase with free 2 day shipping and it’s day 2 and the order is still processing. Customer Service although very nice, is worthless. I wasn’t offered rush shipping, I wasn’t offered a discount, I was offered his deeply most sincere apology, what? That won’t make my purchase come to me any faster. Their excuse? My zip code didn’t qualify for 2 day shipping, BS!! According to him, it was just accepted by warehouse but won’t get to me for another 5-6 business days. This is just RIDICULOUS!!

Like many customers here, if I could rate this 0 stars or negative stars, I would! I ordered a Chandelier and 2 pendant lights from them and 10 days later, someone calls me to say that the shipping department forgot to mark it "oversized" by mistake and apologized and said they would now send it by freight to me at no cost. She was really nice and I thought it was a done deal. Later in the afternoon though, I get an email stating that the product is out of stock and they issued me a refund! Get your story straight, either you have it in stock or not. STAY AWAY!! I will NEVER EVER BE SHOPPING HERE AGAIN!!

This was my first encounter that I have had with purchasing from Overstock and it will absolutely be the last. Upon ordering a $150 hairdryer for my sister in law for Christmas from Overstock, I opened the packaging to find that the product inside was broken, had no packaging to protect the dryer AND it had a return packing slip showing that someone returned this product from eBay and marked the return reason as "doesn't work and defective." Any company that tries to resell a broken product is a scam. Absolutely unacceptable.

If I could rate this Overstock.com a zero I would, however the stars don't allow me to do so. The return policy is the worst ever, actually if you can get them to return anything. Read the fine print on exchanging items, for one and just one example, $30.00 pair of boots, $12.37 to ship back, 20 percent restocking fee, and pay for shipping to receive the other pair of boots. Do the math, I could have bought the boots for less money anywhere else. Gaming chair, wireless, LOLOLO, came with a bunch of wires and I saw the same wireless chair (Hmmmm) for $100.00 less because it is on clearance everywhere else. Perhaps, because the wireless chair comes with wires. Once again, ship back, 20 percent restocking fee. Bought a sweater, wrong color, wrong size, but shipping is all on you. SHOP AMAZON, NO HASSLE ONLINE SHOPPING.

We ordered a ladies watch on five difference occasions between mid-November and after Christmas. Each time Overstock cancelled the order without communicating so we kept calling to see why it was not delivered. We even emailed passport photo to their loss protection team and NEVER Received the watch. The person the watch was for did not receive a birthday or Christmas gift because Overstock would never send the watch and cancelled five separate orders. I recommend going to a reputable jewelry store because Overstock cannot handle delivery of orders.

I ordered a kitchen sink from Overstock.com on December 19 and the estimated delivery date was December 21. I thought this was great! It gave me a little cushion of time in the event there was a little delay. Now it is December 27 and after several inquiries I am told that they are waiting for a response from their “partner” and will let me know when my product is shipped and they assured me that they are doing everything possible to quickly process my order. What exactly does this response mean? When am I getting my sink?!!!

To all of you shoppers out there... DO NOT SHOP OVERSTOCK if you plan to get your order in a timely manner or actually have a satisfactory customer service experience. Overstock gets a big fat “F” in both categories! Paid expedited shipping with a stated deliver by date of 12/24. They waited till 12/23 to ship (3 days after placing my order), then they chose a shipping method that won’t get it to me by 12/24 (Christmas Eve)... Why, why, why??? Called customer service 2 times before they shipped, and 1 time after they shipped. It was like talking to reps on sleeping pills. Very poor response from their reps, no enthusiasm to do their jobs whatsoever. Yes, they said if it’s late they’ll refund my expedited shipping fee, but hey guess what Overstock??? THAT DOES NOT HELP!!! My first and last time ordering with them. Yes, I did have other shipping choices (websites) and boy do I wish I used one of the more reliable shopping sites!!!

I ordered from Overstock and found a great deal for a Dooney & Bourke purse for my mother. It was supposed to arrive a day before her birthday. She did not receive it but the post office tracked it as being delivered to "an individual". After opening multiple cases to customer service, they did say they had a special team that handles these situations. That special team just referred me to put in a claim directly to them. I did and no one called after the investigation was complete. They stated that b/c the item was no longer available they issued a refund back to overstock. So there was no replacement or refund. I called overstock and they said they didn't revive anything from the seller. So now, I spent $185 for absolutely nothing. I keep getting the run around and the worst resolve for correcting this issue. This was my first and last purchase from overstock.

Ordered what I thought was a 24 pack of gel fuel cans. Received only 12. Customer service was not helpful at all and stated that there was a "12 can option". Would have never bought 12 cans for that price and was not made clear anywhere that it was only for that amount. I have order and delivery confirmations that show 24 can, so I'm not sure why this would even have to be disputed, let alone discussed. Very disappointing experience and will never buy from them again.

I ordered 2 gaming chairs that said free delivery by Christmas. 1 is going to show up before Christmas and the other is going to show up 2 days after Christmas and customer service says, "What do you want me to do about it," and I should have ordered it sooner than 11 days before Christmas.

I placed an order online and did not receive an email Confirmation. I called customer service and they could not find my order. My credit card was charged from them for $68.00. He kept asking me for my social security number. I explained to him that he did not need that. It would not help him find my order. He transferred me to someone else and he also asked me for my social security number. I Would really like to know what they were going to do with it. Needless to say the third person I talked to said he didn’t need it and looked my order up under my email address. There is something not right with this company and employees.

Wanted to purchase a glass table and 4 chairs--the price was $322.00 with a discount, when I went to the cart the price was $490.00. Where did the $168.00 come from???? The $490.00 charge showed the discount. But why did the page showing the item say $322.00??

STOLE $400.00 FROM ME. On 12/13/19 I decided to try Overstock for my grandkid's presents this year. After selecting 9 items, all being sent to the same address, I placed the order online. About 2 hours later I realized I used the kid's previous address, not the new address on the other side of their town. I contacted Overstock via text and online chat only to get the run around, by all parties. Cant' change the shipping address, can't cancel the order so i can reorder with the correct shipping address.. shipping to the wrong address, giving strangers the gifts I purchased for my kids, not refunding my $400.00... To say I very upset is an understatement. I have never incurred such abysmal customer service and failure with Amazon or Macy's online. Overstock is the worst place to shop online available, do yourself a favor and choose amazon. Bah Humbug.

Overstock used to be better in standards... They are using secondary vendors called Marketplace Sellers who are not fulfilling orders as promised on the website i.e. Free 2 day delivery or using an expedited service meaning FedEx or even UPS Ground would be quicker than the postal service. Customers do not have a choice and the Overstock customer service team re-routes you to a vendor who may or may not be responding or proactive with customer service. Customer service has disappeared from Overstock. I am no longer going to use them and am closing my store credit account.

Overstock advertises that they have free returns if your a Club O member. It's not true. It's only free if you do in-store credit. Not an actual refund. They sent me 4 horrible quality rugs and charged me $200 to return them. They sent me an inferior product and then I have to pay $200 to return them? Their customer service team is exceptionally awful as well. They are not equipped to do anything but read from a script. They don't do anything to actually help and they don't do what's right by the customer. I will never use Overstock again.

If you buy the Membership for $20/year and then become a student, teacher, military, etc. you are SOL on keeping ANY of the rewards YOU EARNED already. Aka so called "customer service" informed me that I would need to pay $20 to get my $16 in credit from products I bought from them already. Let's really thank our students, teachers and military that way!!! I used to like this company over Amazon but that sure changed quick. I would rather buy a product I liked less with the assurance I wasn't going to get screwed over if something happened rather than like the product more and take the gamble. I'm done with this company.

I bought a mattress from Overstock.com and it is not at all as they represented it on their website. It is very uncomfortable. They will not allow me to return it or give me any refund! They advertised it as a $1000 mattress for $271 dollars. You would have to be a fool to pay ANYTHING for this piece of junk! DON'T SHOP OVERSTOCK.COM!!!

I bought a Mahogany Executive Chair for $489; and within 6 months the chair tilts forward as if you will fall on the ground. Overstock gave me the Vendor to work with. They replaced the part. Now 6 months have passed and the chair has the same problem tilts forward. Overstock will not address the issue except to say you have to work with the Vendor. The Vendor does not return my phone calls. Will not buy from the company again. Better off going to a reputable furniture company.

I ordered a rug and non-slip pad from Overstock.com on Black Friday, November 29. The rug was scheduled to arrive at my home in Oregon on December 4. I received a notification on 12/4 from Overstock stating that both items had been delivered, but I only found the non-slip pad in my mailbox. I got in touch with a representative who told me that the rug was at the post office and I should go there to pick it up. However, when I used my tracking number to locate the rug, I saw that it had been shipped through UPS, and delivered to someone's front door in New York City!! Was the Overstock employee so lazy and incompetent that they couldn't take the time to investigate what happened with my item? So, I contacted Overstock again and spoke to another representative, who confirmed that the rug had indeed been dropped off somewhere in New York City, and she said that she would send me a replacement that would arrive at the end of the next week.

I had two horrendous experiences with Overstock in the last month. First, I ordered a wooden kitchen table and chair set in white. They sent me another color entirely. When I called to complain the customer service representative was honest. He told me not to return and order again because there was NO GUARANTEE they would send the white one. So I returned that.

This company and the made up company Big Lots are in cohorts to sell you no good items and then when they never give you a refund. They are shysty companies that need to get put in the Better Business Bureau and FCC and any other agency the protect consumers. This kind of companies ripping people off. I been waiting on a refund for weeks. They playing games. It not right. Not fair at all. This is wrong. Not good business practices. Beware!!!!

This review is about Overstock's return policy. I was surprised to be charged 18% of the total of my item in order to return it. And of course this is the only way to ensure that you won't get charged for any damage. Unless you're 100 percent sure you want your item, don't shop at Overstock.

We recently purchased a bathroom sink and vanity from Overstock.com. When it arrived, I saw Fedex drop it out of their truck onto the pavement! Needless to say, the vanity was damaged! Long story short, Overstock immediately sent us a new one when we contacted them!! Their customer service was beyond wonderful!! They actually called to discuss it with us AND emailed us!! And they were real people, not robots!! We will definitely purchase more from them in the future!!

Terrible products, ordered a coffee table and the top started to peel after a month, because of Overstock's terrible customer service and refund policies I am stuck with it. Bad products and terrible policies!

I purchased two nightstands and was told they would arrive in 20 business days. They never arrived and the FedEx tracking number showed that they never were received as no initial destination was listed. Was then told they would reship and I would receive them in approximately 10 business day after I contacted them. 5 days later I was sent a full refund as they stated they were out of stock. They should have known they were out of stock when stating they would reship unless they have a poor inventory tracking system. First time buyer: Poor Service, Poor Communication. If I could give them a 0 I would.

I ordered jewelry on Nov 22nd from Overstock. I am usually a Amazon shopper however I believe in giving the competition a fair opportunity. Needless to say I wanted the jewelry to arrive within 5-6 days. The order was placed on a Friday, I contacted overstock on Monday when my status was processing. My thought on Monday was why did it take this long to process? It is not scheduled to arrive until Dec 3rd. I'm very disappointed. Thumbs down on a company unable to process orders quicker than 3 days.

On October 29th, 2019, I ordered the "Carson Carrington Ulva Contemporary Walnut Wood Platform Bed Frame" (Queen). Since then, the estimate for the arrival (since it was on backorder) was December 4th. Since then, without any notification, it got bumped up to November 15th. Now, usually I'd be very happy with this expedited delivery, but when the package did arrive, the packaging looked like it definitely seen some trauma. In fact, on of the side cardboard panels was flapping open, with a single piece of tape barely holding it together. Upon opening the box, I found no assembly instructions and the bag containing the hardware looked to have been cut, having pieces of the hardware falling out the more I started to un-package everything.

Maybe our experience can help you avoid losing money if you get a bad Overstock.com product. In October 2018 I ordered a large rug (I'll post details at the end of this review) which was for the bedroom of a woman living with multiple sclerosis. When the rug arrived it was apparent from the dirt and smell that there was something seriously wrong with it. You can see from the photo with this review that the rug arrived in plastic packaging that was ripped, crumbling, and had parts turned yellow like it was old and moldy. I will spare you a photo of my hands, but they became filthy just handling it.

Don't shop from Overstock.com. They are thief. I purchase a rug 9 x 12 ($247.49) + Doormat ($28.49) + All Weather Boot Tray ($20.60). I retuned the rug and the doormat and Overstock.com charge me for return $144.86 from a total purchase of $314.38. Simply do not bother!

I purchased 2 International Caravan Ibiza Aluminum Porch Rocker. They have only been out on our patio a month. The screws holding the chair together are already rusting. I contacted Overstock.com (sent pics etc) and their representative said it was beyond return date. In all honesty, I wasn’t looking to return - just send me decent replacement parts. I could have bought chairs for less money, but went with the aluminum so that we would get a few years out of them in our humid Florida environment.

I ordered multiple items from this site, I found that the lights and tile did not work with my decor. However Overstock charges you for the return, calling it Buyers Remorse so they do not refund the shipping cost back to you. I will not be ordering from this site again.

Ordered a large Bar Sideboard on October 31, 2019. Received no notifications of shipping and had to inquire of customer service. Notified 15 minutes later it shipped. I was emailed that it would arrive by November 13, 2019. Received a voicemail message from a shipper. Returned the call multiple times with no response. Called their logistics company CEVA, but no answer. Contacted customer service on Nov. 14th to find out status of shipment. Customer Service informed me that they do not have a dedicated department to handle over-sized items-then why do they sell them. I was informed by Customer Service that they would contact me within 1-2 days to let me know the status of the order. My suggestion to anyone ordering furnishings from Overstock is DO NOT DO IT!. Save yourself the time and trouble and deal with a more reputable and responsive company.

I've received both a couch and shower curtain from Overstock with costly returns. The couch is hard as a rock and cheap. It's going to cost me hundreds of dollars between shipping costs, buying boxes & material, and hauling the boxes back to UPS. The "chat" in customer service is awful; it's either a robot (even when you ask to talk to a person), or people who don't understand English, I'm not sure which. Don't give overstock your business - they're thieves.

I ordered a Christmas tree on 12/23/18 which was delivered on January 4, 2019. I ordered the tree because it was end of season priced and a section of lights on my existing tree had gone out. When it arrived I was putting away all the Christmas decorations so I stored the tree in its original shipping box. When I opened the box in November 2019 I found out the tree had colored lights. I ordered clear. I don't do colored lights. I called Overstock and they will not do anything for me. They said their policy is 30 day returns. I understand policy but there was no reason for me to open that box in January. The mistake was theirs, not mine.

I purchased a supposedly a long sleeve woman cashmere woolen coat from Overstock.com and it came to me from China. When I opened the package, there was no woolen cashmere material, the fabric is made of very cheap plastic and it is a ripoff. They say something else in their website and send you garbage. Do not buy anything from this company and beware of them, you will end up throwing your money in a trash.

I had a few pieces of artwork in my cart at Overstock.com that I've been keeping my eye on. I'm on their email list and regularly get emails from them with coupons, etc. One particular email I received had the subject line: "Tick-Tock-Tick-Tock" Waiting just for you! These fabulous finds are still in your cart. The photos shown were clearly the items I had in my cart yet the price listed by the photo was NOT the price I would see when I clicked on the "Check Out Now" button. What?! It was a total Bait and Switch situation... FALSE ADVERTISEMENT.

The Sunnydaze fountain was purchased on Overstock.com. When we opened the box the top orb was broken into several pieces. I contacted Overstock on chat and was told that this was a product from a market seller. They could not help me with it. I will have to contact the company that sent it to me, even though I purchased it through Overstock. I’m not sure I want to deal with them again if they don’t stand behind and help you with items purchased on their own website. I thinks it is a totally unprofessional mode of behavior. They should be responsible for any item on their website. I’m totally disappointed in what I thought was an upstanding company. I probably won’t purchase through them again after this ordeal. All I got was a “sorry for any inconvenience” blah blah blah. UNHAPPY CUSTOMER!!!

I’d give them negative stars if permitted. I ordered a dresser from Overstock. The piece arrived fully assembled minus legs and handles. We opened the piece within a few minutes of delivery. The piece was double boxed (manufacturing box and shipping box). The shipping box was not damaged so we opened both boxes. Upon review, one piece of wood in the base of the dresser was cracked and split in half and another piece had shattered and was fully broken off and laying in the bottom of the manufacturer’s box. I spent over an hour trying to explain to customer service over text the condition of the piece (including sending pics) to no satisfactory outcome. They refuse to take the piece back.

Share with 2 people, so they can share with 2 people. I ordered a headboard and frame for our king bed on Sep 26th from Overstock. They have the worst logistics team on the web. Amazon can deliver anything I want to my door within a decent timeframe with excellent tracking. And At least tell me if it's going to take longer than normal. COMMUNICATION, ENTER CORRECT INFO, UPDATED INFO. IT'S 2019 people! Drones are being used to deliver in 2019! We are not flying in cars yet, but I expect any object to be delivered in a timely manner! And websites updated, etc.. This is the world we live in.

Do not, I repeat DO NOT get a Overstock card, not worth it! You would be wasting your money because each month they charge you 2 dollars even if your balance is 0. Also, hit you with fees left and right. Then to top it off their customer service department is a complete joke! No help whatsoever!! I made one purchase on this card, paid it off, was not aware of this fee for having your balance ZERO! So was charged multiple times for late fees, then when I paid those and told me again that my balance was ZERO!!!! And that I wouldn't be charged the monthly 2 dollars and that it was a mistake, you know what happened... THEY CHARGED ME!

Overstock Store Card Shop Smart. You get up to 24 months special financing with your Overstock Store Credit Card. I called two weeks ago, because my purchase is not showing to be 24 months interest free, which is the only reason I signed up for the credit card. The person I spoke with said I would receive a response in 7-10 days. I have checked my mail and email and have heard nothing. What does it take to get someone to respond? I can send the things back, if you pay the shipping to get them back to you. Because I am frustrated with your company, and need this resolved IMMEDIATELY. 10/16/19. NOW AN INTEREST CHARGE OF $27.97 HAS BEEN ADDED 10-6-19. The man I spoke with said they'd remove all interest charges and correct the absence of the 24 month interest free promotion, that somehow did not get initiated on my statement transaction. Please help.

I have been a good customer to Overstock for many years. I recently ordered an expensive chair from them and the listing asked you to put in your zip code for a delivery estimate which came back as 9-15 business days. It said they had 10 in stock, so all good. I had company coming and this time frame worked to get the chair before they arrive so I ordered it. They charged my credit card the next day. 7 business days go by and no word on the chair so I contact them. They tell me it's an oversized item and requires freight shipment, which of course was also mentioned on the website, fine. They said it could take 4-6 weeks! I was very upset and asked them to see where the chair was and if it could be expedited to meet their promise of 9-15 days. They can't tell me where the chair is, when it will ship, zero information. So they are sitting on my money and I have no idea if this chair even exists. I will never buy furniture from them again. Buyer beware!

So I bought expensive rugs through Overstock. They have NOT wore well within less than a year of ownership. I called Overstock and was told I needed to deal with manufacturer because the rugs had a 1 year warranty. I was provided the phone # of manufacturer and I called them. Was advised they WOULD NOT deal with me but I had to go through Overstock. Called Overstock back and after another run around, was told it would take 1-2 business days. Got my response, “it’s outside the 30 day warranty period, sorry you could trim the carpets with a sharp item.” REALLY??? Wish I could show a picture as they are awful and WERE NOT CHEAP! I will give Wayfair my business as they know how to treat their customers!!!

The price listed on Overstock was $25 more than the price listed on the manufacturer website. The manufacturer website didn’t charge taxes and Overstock did. I will never purchase on Overstock again. Overstock listed the item as being on sale when the price was more the what manufacturer had listed.

I placed 3 separate orders from them. I received my large item without a problem however I never received either of my other orders. When I contacted them they just said sorry and and submitted a credit. Needless to say I never got the product which was sent to California and not New Jersey. I don't know where they got my address from not even close. The second item same thing shipped to wrong address. This was over a week ago and still no credit or return call. This company is HORRIBLE. They don't really care about their customers.

In May 2019, I ordered 8 chairs for our office reception area (4 of which came in damaged and had to be exchanged), a coffee table with 2 side tables, a lamp, and a desk chair - spent over $1,000 - I specifically applied for their 0% interest rate program which I have excellent credit. They didn't charge any interest the first month (May), all following months I'm being charged interest.

We bought a $2200 farm table from them. It came to us completely damaged. All we wanted was another table. They wouldn't even give us another one. Said we don't have anymore. Not even a sorry. Let's see if we have one like it. Plus we had to pay for the shipping to get it back to them and then they would refund our money. If I could post pictures of the box that it came in and what the table looked like when we got it. Poor business.

I purchased the Console from this website. I spent so much time out of my work to select this product and happens to be an inaccurate item. I contacted the company and they wanted me to just return it but I am not spending any more time to disassemble, put it in the box and drive to UPS using my own car gas to return it. Overstock.com disagreed to compensate me for my extra expense. Totally Wrong!

Overstock is a weird company. Their sales with 9% and 11% off are ridiculous. They sell duplicates of items with different prices. In many cases their price is twice that of other websites. They bump up prices before putting them on sale and they don't allow setting up of automatic payments to Comenity Bank, so Comenity says. This way we may forget a payment and they can collect missed payment fees. Everything about Overstock is random. They went from no returns to so called "free returns". Before you buy from them, check other websites. Even Amazon has better prices.

We ordered a desk. They gave us “free” delivery. The entire desk is double boxed and the desk is bolted to a crate. The delivery company said it was Overstock's problem, the cocky representative at Overstock said it’s the shipper's problem. The reality is it’s our problem. Horrible customer service.

This is the worst company I have ever purchased from. Don't ever order electric or battery operated items! I'm stuck with a broken Della portable air unit. The fan shattered in my face only using it less than a month! They want you to pay for return. I'm disabled and live on 3rd floor. I don't have a car. Overstock did not care. After fighting them, they finally agreed to pay for return but I still had to take it to UPS. Yeah that wasn't going to work. Shady and uncaring company. Avoid at all cost! I should sue!

I purchased the 9'x12' Curated Nomad Ashbury Moroccan Area Rug. The pattern is faded in the areas where the carpet was folded in the packaging. Overstock will not refund the purchase price unless I arrange to return the carpet at my expense. Given the size and weight of this carpet, I am not physically capable of packing the carpet, moreover I hired a workman to lay the carpet down ($75) which involved moving a heavy couch.

Beware. Ordered an item that showed a stock of three for several weeks while I followed the price. The next day my order was cancelled. I chatted with customer service and was told that they ran out of stock temporarily but that three items were in stock now so I should go ahead and reorder. The next day my order was cancelled again. I chatted with customer service again and all I got was preformulated mumbo jumbo. Everything at Overstock.com is severely overpriced and everything that seems to be a deal doesn't exist and is just there to lure you in. All you get is frustration. Total waste of time. Avoid like the plague.

I recently bought a toy for my dog to replace one that he had for a couple of years. The toy pictured in the ad was the same toy he previously had so I ordered it for a replacement. I recommend the item from Overstock and it was nothing like shown in their ad, so I told them I would be returning it on that basis. I was issued a shipping label for UPS and promptly shipped it back to them. They issued only the amount of the sales tax as a refund. Overstock now has their item back and my money, and will not respond to my messages. Overstock is a rip off company and should not be in business! I definitely will never use them again.

We have an unresolved issue with Overstock regarding fees that they charged to our merchant account regarding shipping. We provided proof given to us last year in regards to the new charges and customer support doesn't want to validate without given further information. Then, stop to communicate with us. I am calling every day and no one is answering the phone during business hours. I reach to someone today and she tried to unsuccessfully connect me with someone to no avail. We left messages via email and phone and still, no one reaches out to us. I also complained through BBB and still they did not reply. Very frustrating. Very unprofessional.

We found the item we wanted, a table, order it, paid for it, and when it shipped we counted on receiving it. We were foolish to believe them. The day it was supposed to arrive, it didn't. Late that night they changed the delivery date to the next day. It still didn't arrive. For the next week, each day it still didn't arrive yet the date changed each day. When contacted, Overstock customer service could have cared less. Their reason was they had changed shipping companies. They do too much business to send a customer an email stating there is a delivery problem. They offered no resolution. When a company who depends on its customers for orders, yet cares little about their commitments to that customer or the value of that customer, then they don't deserve our business. There are too many good companies out there and ones like Overstock shouldn't be in business.

Avoid at all costs. You can literally get everything off their site on Amazon for cheaper and quicker delivery. They don’t price match unless you’re a member “monthly sub” and delivery is a joke. It says 2 days but realistically it will be over a week. Majority of their labels are made to catch you off guard and cheat you in some way. You’ve been warned.

I usually make the vast majority of my purchases from Amazon.com, but decided to try Overstock.com because they could provide a quicker delivery. I ordered a total of 4 rugs, 3 of which I received on time. The fourth rug failed to ship and on further research discovered that it sat pending in its origination facility. I had to call and follow up in order to rectify this and was promised a 2 day delivery on the remaining rug. I received notification from Overstock.com that the rug had shipped and was provided with a FedEx tracking number. On checking with FedEx I found that the rug was scheduled to be delivered as promised. However, by the end of the promised day of delivery the date had changed to the following day. Disappointed that Overstock.com failed to ship my original order correctly and then did not fulfill their promise of an expedited delivery.

I bought a fairly expensive bathroom vanity light from Overstock.com (my first mistake). 6-8 months in it is rusting. Company claims it is past the exchange or return window. Ha! No bathroom light should rust this fast. It is a poor quality product that they should stand behind. They just dusted their hands and went the other way. Consumer, you have been warned. Overstock.com is a terrible place to buy products if you want any sort of quality or honorable company to stand behind what you buy.

All their furniture looked different than described. They then wanted to charge me $200 for their defective items. Also I was a member and they did not allow me to use $20 in points, but renewed the membership even though I told them not to. When I told them again, they kept my money, these people are real crooks.

Worst customer service ever. I purchased two silver chains that were not the quality I wanted. I started the return process, choosing to not use their shipping because of the ridiculous cost. I shipped the two items, back ordered two new items and now Overstock is telling me they never received my return and will not refund me my money. They say there is no proof I returned my items and they can't help me. I will never order from Overstock.com ever again.

My recent purchase with Overstock has been the most sickening experience I’ve ever had as a consumer. I’m shocked they are allowed to operate like this. Overstock’s service has been an absolute nightmare. I made a purchase on Overstock.com and then Overstock tried to authorize to charge my credit card 4 times for the same order. My bank and PayPal had to get involved. It took several phone calls and hours to resolve! Please be aware, you cannot call Overstock for customer support! They have no functional phone number. How they are allowed to do this, is unclear. You can only communicate with their team via text and respond to emails they send you.

I bought a couch interest free. Paid every thing on time, come to find out the interest free due date is different from the credit card due date. Just another way to cheat people. I will never use them again.

I purchased a Refurbished Apple Laptop on April 2019. First day I charged it I noticed it was extremely overheating. I pay no attention until the second time. I freaked out but unfortunately I did not call to complain. I got busy and procrastinated. Unfortunately when I finally was able to call its warranty had already expired. It's my fault a fact but still it doesn't make a difference that they sell crappy refurbished Macs. Also I bought a watch and it too was broken. Fortunately I still have warranty. Long story short. Overstock sell a lot of crappy stuff. I am paying for what I ordered regardless but NEVER again buying from them ever again.

Very disappointed. Delivery of item took several weeks. Quality of duvet cover and shams was poor quality and the measurements were not the same as advertised. And they wanted $23 to return the $150 order! Customer Service could have cared less throughout the entire process of shipping late and cost of return or that measurements were incorrect. Nasty experience all the way!

First time purchasing from Overstock and BAD experience returning. I spend 1 hour, 2 different times trying to locate how to receive a return label and finally had to CALL. The invoice Order # could not be found both times calling until they used my email... FINALLY, too much time later they sent me the return label. Website is NOT user friendly for returns and price of RETURN LABEL for a small box was $12.25 and $17.00!! Most likely won't use this site again. Disappointed.

I have ordered stainless steel cutlery in a recycled tin box 2 pairs at 79.90 usd and i have received plastic cutlery in a plastic box, nothing like the description, and surely I would not pay almost 80 usd for plastic ones. I tried to contact support but they have not replied yet!! The receipt on the package is completely irrelevant with the contents!!

I order this wedding band for my 20th wedding anniversary. I order it on 8-9-19. Their website said it would be delivered by 8-16-19. This was the reason I ordered because other site said it would take 3 weeks. The 16th came and went, When I called customer service, they informed me that this was a "we would like to have it to you by this date", but it takes 10 business days to make the ring and then 3 to 6 days for delivery. So will not get this until 8-29-19. This is 10 days after my anniversary. Buyer beware.

Placed an order ($300). Shipped and supposed to arrive in one week. Promised arrival yesterday. Today, the incompetent shipping people XPO Logistics says it will likely be 5 more days, maybe 3. No accountability or explanation of why it’s so delayed. Will not order from this company again. Deals look great, but not so much if you can’t even get them. Their customer service is horrible, but the shipping company, XPO is worse. So disappointed!

I placed an order on 8/6/19, and gave me an estimated delivery on the 12th. The 12th came in and item hasn't even moved from the warehouse. I called the shipping company (XPO Logistics) on the 15th and the customer service stated that I should receive my order on that day, but nothing. I called Overstock CS on the 16th and they said that they will do an investigation and will send me a replacement. On the 17th, the item magically moved so they cancel the replacement. They sent it to USPS with an estimated delivery on the 19th. It is already the 20th, 2 weeks after the order was placed and still has not received it. I called the customer service and they said that it is still in transit. I tried to cancel the order but they wouldn't let me. Overstock has the worst shipping and customer service. My order is still somewhere out there in transit to somewhere. This is my first and last time ordering from this company! Very frustrating.

I have left several reviews for products purchased from Overstock.com, and I've noticed that my positive reviews go through without a hitch, but my negative reviews always seem to get denied. It's always the same reason - I allegedly complained about customer service, which is not related to the item I purchased. Not true. I made clear and detailed complaints about the item in every case, but I also included the poor customer service response in a couple of instances.

I put an order in early summer for fence privacy fabric. They pushed their credit card on me even though I wanted to use my debit card. This morning 8/10/19 at about 9 am my time I get a call waking me up asking for my payment. I checked with my bank and Overstock had not processed the purchased. Checked my email and there were 2 emails from Overstock dealing with the credit card. 1 saying I had been approved and other saying I could view my statement but when I tried to view statement, it asked for card number. Never received any card or billing at my home. I called the card company back and when I tried to pay the bill, they wanted late charges and interest to the tune of over $32 even though they had not sent any billing out. I don't know if I will ever purchase from them again or not but I will NOT let them even mention their card again. Personally think this is their way of making extra money.

I ordered a comforter on July 26, 2019. It is now August 10 and still no comforter. I have called Overstock.com’s customer service and each person gives me a different answer. I spoke to a manager and let them know that this is unacceptable and their response “Our shipping company is a startup company and they are working out the kinks“. My response was that’s not my problem and it should not be at the expense of the customer. Customer Service would not even call their shipping company to inquire about the item. They said it was not enough time and we had to give them a chance.

I have a very small living room and needed a specific sized unit to fit. I found it at Overstock. I ordered it online and there was a place to click for a 14% discount. I clicked on the coupon button, but when my credit card was charged, it did not include the discount. I called customer service, and fortunately, they were able to give me a refund of the 14%. That is why they got one star.

Ordered an area rug online, but two days prior to delivery, Overstock cancelled the order claiming "out of stock" due to "overwhelming request." However, the same rug continued to be available online. I ordered it again (but the price had gone up), & surprisingly the rug was in stock. (Btw, it was on the same day they allegedly were not in stock). I was advised that my previous order would not be honored at the lower price. Overstock.com is anything but what they claim to be. Beware.

We ordered the Manchester Traditional 5 piece bedroom set with an additional nightstand. All pieces were delivered the with exception of our dresser. We were guaranteed ALL of our furniture would be in by 8/8. It is now 8/7 and after 3 days of back and forth between Overstock and the carrier (XPO Logistics) the item has still not been located. They issued a 24 hour doc search for the item and it was still not located. As of today (8/7) Overstock informed us they are “working on” getting us a replacement. That’s all we’ve heard for the past several days. Overstock is “working on” this issue. As your customers, we expect answers and not just to be strung along for days by different customer service agents. Also, your clients SHOULD NOT be the ones contacting these carriers directly looking for their shipments. That is your job!!

We ordered new furniture one month ago for an event at work. Guess what? Still not here. We had notifications that it would be delivered from 3-7 tomorrow, so we scheduled and PAID staff to be here after hours. Delivery was never even attempted. We call the delivery company they contracted out and they were incredibly rude. "We won't be back in the area until sometime next week maybe". INCREDIBLE. On a $6,000 order. Overstock is refusing to respond to my pleas for help. I have never in my life been treated like this from a business. USE WAYFAIR - they're much more professional & quick.

I ordered a pillow almost two month ago now. They, "Claim" to have shipped it on July 4th, it still has not been delivered to my home. I can't get an answer from anyone. They sure can take your money the day you order the product but, can't deliver. When trying to track the order it says, (as of July 16th) that they can't share any other information on tracking of the order. I guess I will need to call the Better Business Bureau.

I think you can judge a business by how they handle issues. The customer service at Overstock is TERRIBLE. I ordered a patio umbrella and it wasn’t delivered on the day they “estimated” so nbd ask when it will be here “Tomorrow” is the answer. I ask a day later, “Tomorrow” is the answer AGAIN. Call CS again and now it will be here in 2-3 MORE business days. That’s a full week from the estimated arrival. They have zero accurate answers nor do they care. Never ordering from them again. EVER.

I was told to expect my delivery tomorrow, and then the delivery company called and told me that they were going to let my delivery sit in their warehouse for over a week until they got around for finding room on a truck. This is a mattress, so heaven only knows what it will smell like when it gets here since it is so hot and humid now. The problem with Overstock is that they do not employ competent shipping companies. I called them, and they do not have any procedure for taking complaints. The company does some things well, but clearly does not care about improving the customer's experience.

This has been a nightmare!!! Do yourself a favor and don't buy furniture from these folks. Over a month ago I bought a bed and a headboard from Overstock.com. That's where the nightmare began. They sent me 2 beds, a headboard, a quilt, and a pillow. The headboard and one of the beds were so badly damaged I couldn't put them together. The nuts and screws were all loose in the box. I never opened the second bed after all I only ordered 1. After weeks of texting and calling they gave me credit for 1 bed and the headboard. However, they did not refund the money to their leasing company and they began to hold out notes from my bank account.

I ordered several things from Overstock.com in one order. 3 hours after the order I found that my husband had also ordered one of the items (bed frame). I called and spoke with customer service. It was a horrible experience. I felt as if I were on a smoke break with the representative. She was constantly coughing in my ear, and sounded as if she were smoking and not once did not once say excuse me. I told her the situation, she pulled up the order and said she was contacting the warehouse to cancel.

I placed an order on Overstock.com for 3 separate items. One was a down pillow a set of 4 for almost $100. Upon receiving the item I noticed the bad smell and that the pillows were not filled completely so as soon as you laid on it it went completely flat. I called the company to issue a return because the item for the cost was misleading and not well made. They told me I can send it back but charged me over $15 to ship it back to them even though the item was unusable.

Ordered an entertainment center. Been looking for a certain one. Finally found it. It arrived on time, and we did not assemble it until a couple weeks later as we had a broken foot happen. Started assembling and realized it was not what I wanted. Went online and could not find the one I ordered but this one had the number I ordered. I’m positive they switched on me as this one was marked with a 25% off making it the same price as the one I ordered. Got it all put together except drawers and discovered parts were missing. Called and was told that they would look around the warehouse and see if they could find the parts and if/when they did they would ship them to us. How much you anyone want to bet I never see my drawers. First and last time I buy from this company.

I ordered a blanket on 7/4. Tracking, when I could get it to work, said it was shipped on 7/5. Almost 2 weeks later, I am still waiting. Overstock is aware of the awful shipping record their shipper has. But, knowing this, they still use it. They would rather lose customers than use a more reliable company. Then, instead of Overstock helping me, they just referred me to that shipper who does not help. If anyone buys from Overstock, they take the same chance of not getting their delivery. Even a good buy isn't good if you never get your purchase.

I purchased an office suite from Overstock and never received an order confirmation. I later see the item I purchased was out of stock. I called customer service who re assured me my order did go through and was being processed. The next day upon checking my bank online I see the refund from Overstock for the office suite. When I called the customer service rep told me there was inventory error and the office suite was out of stock. I was completely disappointed in the lack of communication and the fact they can't keep proper inventory. Will not be shopping here again.

I ordered two comforters on June 28th. They were supposed to be delivered on the 6th of July, which is quite a long delivery time to begin with. On the 6th I checked to see if they were out for delivery but the delivery date had been changed to the 8th. I chatted online with customer service and they were all apologetic but didn’t do anything about it. Just assured me they were sorry and the items would be delivered today. Today customer service tells me to give them one more day. This order was for an Airbnb I own and the order is critical. I have to go out today and spend more money on a comforter because Overstock couldn’t be bothered to call the carrier and ensure my order was delivered today.

I placed an order and a few days later I place 2 more and didn't realize they steal your money and don't send the products, I have requested a refund and I keep getting the run around. I will be filing a claim. This company steals your money. I wish someone will shut them down after all the same reviews.

I recently made a large purchase via Overstock.com. This was my first "big ticket" experience with them, having only ever used them once before for a small gift. I ordered a full King bed set including mattress, box spring, headboard/foot-board with railing, sheet set and mattress cover. First of all, a few days after I placed my order, a customer service agent contacted me to verify my billing address (we moved to last fall) and I confirmed that address I had on the order was correct. Several days after that, I received two communications that one of my orders had just been delivered TO THE OLD ADDRESS! I did make sure my new address was on the order when I did it on my phone, but somehow, it defaulted to our old address evidently.

I ordered eight chairs that were advertised as "Material: Leather, Metal, Upholstered" and they were not leather. I confirmed that by looking at the manufacturer's site, which clearly stated "faux leather." I contacted Overstock customer service and they gave me a lecture about different types of "leather" (yes really) and then charged $179 to return what was falsely advertised. I will never order from Overstock.com again.

I ordered an office chair for $100 on Overstock.com. It came with a significant rip in the fabric that makes the chair unusable. Customer service is telling me that it cannot be returned. I am deeply dissatisfied with this experience!

I realized immediately on my Overstock online order for a rug that cost over $1000 that I did not select the no interest option. I originally selected it and then it reverted to a high interest plan when a coupon code I entered was denied. I was told by an Overstock.com rep this happens often. I contacted both Overstock who told me once that the account will be changed to the no interest within a few days and that they would handle it with Comenity Bank. I was told in a follow up that no they won’t be doing anything and that I have to contact Comenity.

I have problem with FedEx delivering to me. Because I complained on them over three months ago. Now here we go again. And with a different company Overstock. Monday FedEx allegedly tried to deliver my package. Couldn't get in the front gate so they left a door tag. Now from the front gate you can see the back gate which is about 15 yards away. And it was wide open. So sent out emails to FedEx and to Overstock. Did online chat with Overstock. Thought it was resolved. Tuesday I get the door tag. Write on it. Back gate wide open. Big piece of paper. Back gate wide open and tape it to the front gate. Well, go out only to find out that I missed FedEx and they left another door tag on the front gate. So I contacted Overstock again. "Rest assured this will be handled."

I ordered patio set from Overstock.com but after waiting 2 weeks for delivery only 2 pieces of a 6 piece patio set arrived. I call customer support and they told me there should be a 2nd box and it should arrive on another truck. After checking my order I noticed that only 1 box shipped. I called customer support back and they admitted that they indeed sent out only 1 box. It was my 1st purchase with Overstock but I will never purchase from them again. You only get one shot at a first impression.

I placed my order May 23rd. Finally it has been delivered. However, in the beige color instead of gray/brown. I placed return/exchange to different color right away June 8th and we have June 20th. NOTHING from them other than they asked for pictures few days later which I emailed right away. My living room is full of boxes and I have no information what's next. Graduation party in 10 days. I'm sure Overstock will deliver new set by then (?) LOL! WHAT A JOKE! BTW I contacted them X times by chat, email, phone....

I recently purchased a dining set that was marked down 4 days later by $180. Then when I used my Club O points to order a rug, I never received it! That is too much of a coincidence, especially since I wrote a review about my order being marked down and I was not satisfied with Overstock. When I first reviewed the product, they left it up because I was happy with the product. But when I updated it to state that they marked down the order 4 days later and I was not happy, my review was removed! I will never order from them again. Buyer be aware!

The only online vendor I know that charges for product before actually processing and shipping out the product. Other online vendor I've purchase from does not charge your credit card until the item has been processed and is shipped out. Right off the bat... I already don't like their business practice. I placed another order on the same day on Amazon, and it was processed, shipped and will be arriving to my house today. Being such a big online retailer, I would've thought they would have faster logistic and reasonable billing practice comparable to other larger online retailer. As a consumer, we shouldn't pay for services/product that hasn't been provided or rendered.

We placed an order on May 29 for four pillows. They arrived on June 11 - with dirt on them. The agreed to initiate a replacement but it would have been ANOTHER two weeks? Unacceptable when there are so many options available with comparable pricing online.

This company doesn’t accept no for an answer. Placed an order 5 pm. Few minutes later I realized it wasn’t for me and since two weeks ago, I am after my money, no delivery and they have kept my money and not refunding it. I had to dispute with my bank and waiting to get my money back. Be careful if you order with them.

I really liked my other purchases on Overstock until it came to this purchase. I purchased 2 orders of these dining chairs for my new apartment. One order = 2 chairs, so 2 orders = 4 chairs. I only received 2 chairs. I contacted Overstock and they told me that UPS probably lost the second box and to wait 48 hours. After the 48 hours, then they would send me a replacement order if I still haven't received it. I waited and it still didn't arrive. I contacted Overstock again and they told me to wait another 2 days for them to trace it. You couldn't do that the first time? They said they will try to trace it and within 1-2 days, they will send me a replacement order if they cannot locate it. Why can't you just send me a replacement order while you look for it? It is not on me that you lost it. So I asked for a refund.

Stay away from Overstock! I ordered furniture using special 24-month no interest financing and opened an Overstock credit card in order to receive said financing. However, when I received my Overstock credit card statement, it stated that I did not have any promotional interest period and would be charged 25% interest if I didn't pay off my balance in full the next month. I called both the credit card company and Overstock and neither would agree to honor the 24-month no interest financing which I was eligible for and should have received.

Overstock.com is probably the worst website to order from. Their customer service is absolutely terrible and the quality of their product is below average. I ordered from them with confidence that I would be receiving a comfortable beautiful bed, which was not the case. It took close to a month to receive this. After multiple phone calls, emails, & frustrations, I finally received it just to find out that various pieces were missing. Once expressed, they took another two weeks just to send me the wrong pieces. Instead of correcting the situation or having corporate call me, they told me to buy the parts on my own. Safe to say, I cannot use the bed. Will look into suing this company.

I have been waiting 4 weeks for my new couch to be delivered. I got a call from the delivery service and they said they can deliver Wednesday between 9 and 1. I am a teacher. I said I can be home after 4:30 any day of the week or be available on the weekend. He said they never come to my town except between 9 and 1. So I literally have to take a day off of work to sit at home and wait for them to deliver my couch. He told me to contact Overstock and tell them that I didn't want signature delivery but they require it. I told them to take their couch back and forget it and they told me it would be up to $600 for me to return the couch. ARE YOU KIDDING ME!? Go with a delivery company that is more flexible. I am NOT taking a day off to sign for a stupid couch.

I have shopped with Overstock.com multiple times over the past 4 years. I have decided not to shop with them any more. You cannot tell the quality of the product from the pictures. Often reviews are not there or do not mention quality. It will cost you over $12 an item to return so think carefully before buying. Even a shower curtain return was almost $13. Not worth it when so many online stores have free returns.

I ordered a vanity with a granite countertop on April 20th, which was shipped on April 26th and delivered on May 3rd. When it was delivered, the countertop was broken in two pieces, and I immediately notified the delivery person who refused to accept the return. Then, I talked to an Overstock rep, who told me that they would work on the issue and let me know the resolution within 2 - 5 business days. Today is May 13th and it’s been 10 days. I’ve reached out almost everyday to get an update, but all I got was just to wait and be hopeful.

I have ordered 3 times from Overstock and was only happy with 1 purchase. The first time I needed to call customer service was when I ordered a mattress. I received the mattress and it was defective. It was sinking in upon arrival. I called to return the item and ask them for a refund. They told me that mattresses aren't returnable and they couldn't give me my money back. After that fiasco, I told myself to never shop with them again. Somehow I did. Now I made a purchase with their store credit card and I mistakenly entered a wrong digit in my banking account number while paying off the purchase completely while there was no payment due at the time (before my bill generated). I got a notice a couple days later saying my payment didn't go through. I found out that I typed 1 digit wrong somehow so I fixed the error immediately and made the payment again with success.

Em: I have a Club O Membership which offers free returns. I recently purchased an item on the Overstock website that listed as a “marketplace Seller”. I was able to use my Club O reward dollars on the purchase as well as earning Club O points in the purchase. It was shipped for free per the terms of my Club O Membership. But when I went to return the item, I was told that I would be charged a 50% restocking fee as well as the shipping cost. After 3 hours and 4 customer service agents I was told that due to being a 3rd party vendor my membership doesn’t apply so no free return for me! What?? My membership applied to every other aspect of the purchase and there is absolutely NO disclaimer stating that Club O Memberships are not valid on Marketplace vendors purchases.

Ordered a cabinet April 5th. Said it was shipped and estimated arrival 4/18. Got an updated arrival date of 4/25. On 4/30 I called. They said they would look for the package and call me back. No return call. On May 1st I contacted them again through text. The Customer Service agent told me they were out of stock. She would look for my package that had been delivered but they would go ahead and cancel the order if they couldn't find it after 4 days. This is my first and last time using OverStock. Stick with Amazon. I've never had any trouble with them. Terrible customer service.

I ordered a tableo. Fund a different one somewhere else.. Got table today. Called Overstock to return this. I paid $89 for the table. They told me that they could email me a return label and they would deduct $46 out of my refund to cover my return fees. I will never purchase anything again from Overstock. Make sure you find out your return policy before ordering anything from them.

Purchased a hair product item only. But was shipped [along with the item I actually ordered] a vase that was not in my cart when I ordered hair product. Wanted to return the vase was told I'd have to pay shipping of $16 to return item I never ordered! As part of their "friendly customer service" I was offered a free return if I became a member of "Club O" for $19/year [how ludicrous].

Updated on 04/23/2019: Today I received a phone call from a Donna from the Executive Relations Department. She blamed us for wear and tear and any child could see that the rug we purchased had been repaired and was not in "New" condition. She was extremely rude and stated they do not rent rugs. What! Overstock does not stand behind what they sell nor the customer. They will find reasons and excuses that it is not their problem. She added I needed to contact the manufacturer which if she would have read my email she would know that I already had. DO NOT BUY ANYTHING FROM OVERSTOCK - YOU ARE ON YOUR OWN. With great concern for future buyers, buyer beware.

After 2 weeks of ordering product I wanted a status. The tracking link in the email sent did not work so I called in. Status was order not confirmed. 3 weeks out, I call again and was promised someone will call me back in 48 hours due to status closed-not delivered. No one called me. Called back in 2 days and was told the product was a the destination city and someone from the local port would call me within 48 hours. They could not schedule the delivery. 5 days, no phone call. I call back and was told shipment came in several boxes and that's the reason for delay. All boxes are now received and was told someone will be calling waiting 48 hours. It's been 4 weeks and no product. Such BS---bad service! I will never use Overstock again.

I went on the website to shop around then upon checking out I was offered an Overstock card in which I got approved for 5k so the card comes in and I go online to purchase some items using the card. It goes through then 3 days later all the things I ordered get cancelled for no reason so I reach out to Overstock and they inform me to call Synchrony Bank in which I did then they connected me with fraud department which was extremely rude. They treated me like I was wanted for murder or something. He asked me to provide front and back of my id, social and a utility bill and then he said he would call back and that I should receive a letter.. Why am I having to go through all this?

I purchased 2 bottles of sunscreen for the scalp via Amazon. They arrived in a flimsy leaking bag in the mail. Neither I nor Amazon could reach them on the phone. Apparently there is no customer service to resolve problems. BE AWARE....

This company is appalling. They harass the family of deceased customers just for an almighty dollar. THEY WILL have Ascension Recovery Services harass you. If you open an estate for a deceased customer THEY WILL come after family members for any money owed. I hope these sorry ** rot in hell for harassing family of deceased customers just for money.

Online credit application doesnt give option of denying amount accepted for. When I tried to cancel my approval by phone only can talk to computer. Instead of cancelling it within 10 minutes of approval the account was closed!! I don't know what the impact on my credit will be but it should have been as easy as canceling my request for credit. If a human had misunderstood me wanting to close this account would it have still been set in stone? When humans finally got on phone Gerald claims nothing he could do except open it back up. Hard to believe he couldn't fix the automated mistake. To top it off only way to complain about this web problem is to write a letter!!! Even Gerald saw the irony in this!

I order 4 rugs. The quality of the rugs was so bad I do not know why they are selling such a poor quality. They charge me $30 to return $45 rugs. I will never buy from them again. Also, I has to pay $30 more to return the other 2 rugs. I kept one.

I ordered a sink, later on I receive an email confirming that the item has been sent, and the tracking number was provided. I was even given an estimated arrival date. But in reality nothing was sent. The shipping provider company stated "Label created". I finally decided to contact customer service and ask what was going on. And got news - my order has been canceled a day ago. No emails. And like a magic they found one more sink the same model and promise to send it to me. So, they creating a new order, "cancel" the original one and all story is repeated again. No sink, not even shipping confirmation. Contacting them again. And again - news! The item was going to be sent in 2 months from now. And new order is just submitted, and the sink will be sent by the original order... Do you get it? because I'm not.

Customer Service is the worst that I have ever experienced in online purchasing. They advertised a coupon for 15% which had no exceptions and then would not honor it. I asked to stop the order and they said it already shipped and said they would charge me 20% to return the item. They are not a reputable firm. I order thousands of dollars each month managing an organization and would never do business with them again.

I have been ordering through Overstock since last 2018 and have enjoyed their service for two reasons: My items arrived safely and without damage, second, they prompt you when your order has been placed and when it is being shipped out. Last March 28 at 11:05 am PT, I ordered an item. I reached out to customer service on the same day at 12:14 PM PT. He/She said she/ he will try to stop the shipment and that someone will reach out to me after 1-2 business days. On March 29, at 6:09 am PT, I received a message saying the item has been shipped. From the time I made a request, no one reached out to me for any follow throughs.

Let me rate my experience with Overstock as the worst ever. I would rate the product if it was to ever arrive. Five weeks and nothing! My first time using Overstock and my last. Hands down worst online ordering experience I’ve ever had. I’ve asked to cancel the order and was told me it was too late (yes Overstock, it’s all too late!). Stick with Amazon, Wayfair or any other online ordering site but stay away from this one!

Their product description on Amazon said 3 boxes of a dozen red erasable pens for approximately $47.00. What I received was 3 pens. Only. Not a dozen and especially not 3 dozen. Only 3. For $47.00?! I emailed them and they said the product description was wrong and they apologize. I said ok, will you send me the other 33 pens that I paid for? Or give me a credit and I will just reorder the correct amount. Nope. They sure won't. I have to send the 3 red pens back before they will refund my $47.00. They sent me a return label, but seriously? I have to send 3 pens back or they will keep my $47.00??!! It's stupid. Common sense. Common decency. Logical thinking.

I bought a ring near $ 500. The stone was full and desired to return it. The band was perfect, no scratches. I wore it 4 days. I got insurance on the return. When they got it they said it was damaged with scratches. And refused to give me my money back. Then returned it to me deliberately DAMAGED! Deep grooves and scratches in the band. They SAY THEIR WAREHOUSE WOULD NEVER DO THAT. And say I sent it back that way. So it my word against them. They lie, damage and steal your money!! This is an awful Company. STAY AWAY. Multiple complaints to customer service. They denied it every time. I am stuck to pay for damaged goods! Horrible. Zero ⭐️. I had to put one just to write this.

Wow, Overstock.com makes RETURNS TOUGH as I read on here. I thought it was just issues with my purchase but it seems to be an on going trend! I re-purchased a purse that I had bought before 4 years ago. LOVE the purse, wanted another one! So I buy it off Overstock.com. The leather company was the same. Same Name and Look of the purse so indeed It is the SAME purse so I purchased it. Lo and behold it arrives and the manufacture shortened the leather straps by like 3 inches so now the purse doesn’t fit the same. I’m a tall girl and it just wont work for me anymore…easy enough right? Well, not with Overstock.

Before my order, or payment, had even been processed, I requested to cancel the order. They refused. Result: $97+ in shipping costs billed to me for an item I requested to cancel just 4 hours after placing the order. I fail to see how making their warehouse ship and then receive the same item is good business practice when surely an email or phone call could have cancelled the order before anything was shipped in the first place. Note that the item indicated on the listing that it would take 2-3 days to ship.

I really wanted this Keter Cool Bar Patio Beverage Cooler. Overstock has it at $100.00 CND, I was about to order 2, when I noticed the shipping charge is also $100 - Crazy right. So I did a research, you can find it at walmart.com for $67.00. I ended up purchasing 2 on amazon.ca, a couple of dollars more expensive, but no charge for Shipping. SERIOUSLY OVERSTOCK.CA you need to do something about your shipping rates. With so much competition like wayfair.ca, & Amazon. Canadians are people too, and we are not across an ocean. Don't get me wrong I don't give the product 1 star, the review is for OVERSTOCK.CA. Don't give your website a Canadian name, if you can't cater to your neighbors.

This is not a navy rug. Not even close. It is medium ocean blue at best. Much different color than expected. I ordered from Walmart, not realizing when I ordered it it was coming from a 3rd party- Overstock. I tried to return it to Walmart, which is when I was informed that it had actually come from Overstock and I would have to deal with them on the return. I stated that I had ordered it from Walmart online. The example I was given is the Amazon sells third party items. It works the same way, except it doesn't. Customers send their stuff back to Amazon and they get it back to the third party company.

I had no idea this product was made in China. Tracking was difficult to use and it took WAY too long, like 2 months, for this item to get here. The package came damaged and the bars were lightly soiled, as if it was a returned package to begin with! Customer service was horrible. I sent pics as requested to show item and was told I could ship it back, but not where to. Also they offered in an email a small credit but I never heard back. I sent several emails, each time a different person got back to me, and still a month later, this issue has not been resolved. I will NEVER order from Overstock.com ever again.

They sold me 6 Chairs saying it is Rome Leather chairs! But it started pealing. The Upholstery guys told me that it is not leather! I found out Overstock.com will not refund or do anything about it since I didn’t call right away. I didn’t know it wasn’t leather since the name says “Leather” I believed it and paid too much money for it! Never buy anything from Overstock.com.

Bought a Bissell carpet cleaner. Shows up a week late and open the box to find a used unit just thrown into an empty box with all the hardware tossed in afterwards. No packing, nothing. So it's beat up beyond words. We'll see how customer service responds to this but I'm not hopeful after reading the other reviews and customer service nightmares.

Purchase some items and it was not the right item. Now, they want me to paid for shipping return even it not my fault the item was wrong. It took several calls to complain and the persons sound like beginner.

I ordered luggage and the online order form clearly stated 1-3 days delivery, yet it's still not here 5 days later. Checked with online agent and he provided no help whatsoever, but just made lame excuses about I didn't read the fine print or rather 1-3 days really means something else. If I ever get the luggage I'll be surprised. Beware of ordering from overstock.com as it appears their internal processes are screwed up. Never again!

Deplorable that there is no quality control... These chairs came with stains and a loose zipper that broke off instantly. I paid over $900 for them. It took weeks to get them delivered and this is what I received. Also, it is impossible to talk to someone who will do something fast.

Bought a dresser from them in March 2019. They shipped me a mirror instead. I called to have it sent back and they told me that even though they sent the wrong item I had to pay almost $40 to have it shipped back. Their mistake but I HAD TO PAY. It wouldn't surprise me if they do this on purpose just to make you return something and make money off of it. It's ridiculous! Terrible company. BUYER BEWARE.

I purchased an expensive LG OLED TV (~$3000.00) back in November 2018 from Overstock. I found it cheaper elsewhere but went with Overstock because of the 24 month financing. I didn't realize the financing wasn't applied until I received the second bill. I called the Overstock's credit company who submitted a request to Overstock on my behalf and I just found out that Overstock has rejected my request because it is over 70 days. I will never purchase anything from Overstock again.

I ordered Safavieh Handmade South Beach Shag Snow White Polyester Rug in a runner size - rug shows up - it's the wrong rug. Called them and they were able to send a new rug out and gave me a shipping label to return the wrong one. I thought it was an isolated incident. So I ordered another Safavieh Handmade South Beach Shag Snow White Polyester Rug in small size. Mind you the color is snow white. What showed up was one of the most disgusting things I have ever seen. The rug has clearly been used - for a long time, the shag was clumped and knotted, the color was a dull grey from dirt and dust, it was covered in insects and the smell was so disgusting that I was airing out my first floor for a while to get it out. I am not sure I am going to be spending any money at this store again. Almost everything I get is either wrong or damaged. I honestly wish I read these reviews before I gave them any money.

As an active duty service member, I get Club O for free. I used to think that the program was a great deal. I’ve spent a bit of money over the years with Overstock and decided to opt out of Club O and shop elsewhere about 2 years ago. I’d received some shipments of damaged furniture and the service I received in rectifying this was poor. Currently, I rejoined Club O and ordered some things that I found cheaper elsewhere. I initiated 2 price match guarantees and got the run-around on both of them.

I purchased a Woolrich heated mattress pad in October of '18. King size, two controllers. One of the controllers quit working ALREADY. I contacted Overstock, they told me to contact the manufacturer, JLA Home (not Woolrich). I have repeatedly tried to call JLA, either get a message the mailbox is full, or leave a message and no one calls me back. I called Overstock back to tell them this, they told me to try Woolrich. Woolrich, licensed their name to JLA, so JLA is the original manufacturer. They told me to keep trying JLA. Shame on both of you: Woolrich (a name I heretofore associated with quality) and especially Overstock. Apparently your 'reduced' prices aren't worth it because you're selling crap that you don't stand behind.

I decided to use the chat function to communicate. I was unhappy with the color of the rugs because they were more gray than blue. I asked if I could return them without having to pay the shipping. The rep stated "Since you are a valued O customer I could." What I failed to realize was they would only give a store credit if I chose to return without being charged shipping. It would have been nice if they could have stated that clearly as I was ordering my replacement rugs while chatting and paying for them. So now I have a credit on my account and they said if they put the money back on my card I would have to pay $60 for shipping on a $116 order. They are crazy and just lost a 15 year customer. I will stick with Amazon. And they could learn a thing or two from Amazon.

Most horrible experience with this company. They don't have any control over their doings. I have ordered Reebok shoes from Overstock.com. The order went to third party seller. I entered the proper shipping details in Overstock website and opted for PayPal payment and selected the default option for shipping and billing, it took the shipping details from Paypal where I dont have updated address instead of details entered on its website. Within 24 hours I realized and called their customer service to correct the details they said it's not their hands, told to contact carrier.

We purchased an outdoor dining set in August of 2018. After 6 months and two rain falls, the wood slats warped and discolored. Overstockedwithgarbage.com went back to the manufacturer who refused to do anything about it. Overstockedwithgarbage.com would do nothing about it. They obviously have no power over a company whose merchandise they sell. So these pathetic jerks cost me over $ 700. They at first offered me $ 75. They told me I could appeal the decision by the manufacturer who gave no reason for not standing by their product. I did not buy the product from the manufacturer, I bought it from overstockedwithgarbage.com. BEWARE: DO NOT BUY ANYTHING FROM THEM. If there are issues, you are just plained screwed.