Overstock

As a frequent on-line shopper, I assumed that Overstock would be similar to an Amazon or similar website. My advice is "READ THE FINE PRINT". You can make returns to Overstock, however I made a purchase of a tablecloth for $29.99 and had to return as it did not fit but received a credit for $2.41 after Overstock deducted shipping etc charges. BAD NEWS! Unfair business practices and only when I called to complain did they refund only half my purchase price. Overstock is over-rated and I will never buy from them again.

I'd done their lame "rewards" program for a few years. It's a $20 annual program that gives you credits toward future purchases. Their prices for their drop shipped stuff is already inflated, so I often found it hard to buy anything that was a good value, but I did get a mattress, and was able to get about $40 of credits from that purchase.

Still on the phone for the 6th time today and on hold on and off for more than 1 hour for close my account which was paid in full 6 months ago, and now I found out I was charged $21 for membership fee! Just now someone answered and told me I have to write a letter to the headquartered and request a cancellation and a refund! Absolutely ridiculous! Worse company ever, Do not give Overstock any business. Is a big scam!

We ordered an item from Overstock.com, we provided our home address, but the item was delivered to a wrong address in a wrong city. We contacted them, they blamed Fedex, and refused to provide a refund. Never again. Beware.

After so many researches to buy a sectional I decide one from Overstock, beautiful model, the perfect color matching with rest of the new furniture for a new house: white. The house was still under construction when I received the delivery so I couldn't open the big package to avoid it damage. Two months later I opened the package and for my surprise the sectional was Beige and not white. I call them to clarify their mistake, I had requested and paid for a white one but they refused the claim. In spite of that I did not request my money back. I just wanted they change the piece to white.

I recently purchased two end tables from Overstock that were pictured as white marble with walnut legs. There wasn't a choice of colors listed, but if you looked carefully, there was a small box that said "white wash". Because ALL the pictures (even the one that said white wash) were shown with the walnut legs, I assumed that was what I was getting. When I received the tables with very, very unattractive (think the ugly part of the 70's) white washed legs, I attempted to return them.

All I wanted was a payoff letter. After 4 days and 6 calls still don't have it. Every time I called I was told it would be sent to my email within 2 to 4 hours. I spoke to a supervisor and he told me I had to put it in writing and send it to them and then they would fax it to me, I was not happy about that and asked to speak to his supervisor and then I got hung up on, mind you this was after being on the phone with them for 1 hour. I called back again and got a new supervisor and he explained to me that everything I had already been told was not true, I could only get a payoff letter sent in the mail (in 7 days). Seems they cannot email it to me or even fax it because they do not have the ability. Billion dollar Overstock does not have the ability to fax or email a letter. Let that sink in!

I ordered a memory foam mattress and they shipped it late and I find the mattress is dangerous to sit on. Terrible harrowing experience, lousy customer service and escalation team who takes 7-10 business days to respond but they they will respond in 2 days.

EXCELLENT. I was nervous to order a table from Overstock because they had poor reviews. However I really liked the table. The Table is solid wood; was very easy to put together; was packed well and it shipped fast. I have no complaints; only compliments. Very satisfied.

I am completely at a loss as to why it is so difficult to process a return. My very first attempt to return this item was 20 August 2022, the day the damaged range hood arrived. It is now 7 September 2022, and I have yet to have this issue resolved after repeated attempts on my part to do so. After being an Overstock customer since at least 2011, this will be the last item I purchase from Overstock. And at this point, I am considering contacting the Better Business Bureau, the San Diego County District Attorney’s Office Consumer Protection Unit, the California Attorney General’s Office, and proceeding with a formal complaint through my attorney. I have contacted Overstock over four times now to get this range hood picked up from my house, returned, and money refunded.

I received an email 3 days ago saying to expect my delivery yesterday and therefore made arrangements to be available. Now not only is it not here. It’s not even in the correct country, says delivered, and very clearly, even if it is still on its way, isn’t anywhere close to me. This is completely unacceptable, why bother me saying it’s going to be here when it’s not even close? I’m not impressed and have no clarification as to what is going on as it says delivered and even offers proof of delivery. I’m absolutely canceling this order or refusing delivery if it does one day arrive. I declined an important activity to be home for this and it was a complete waste of my time. Why is a “Canadian” site shipping from the US in the first place? Extremely misleading. Never again,

Purchased an outdoor rug from Overstock - in less than 3 months it began to unravel and shred! Obviously defective... I called their customer service and was told after a month, there's nothing they can do. Really... Mind you this product never made it through a full season or put another way, less than 1/4 of the year. I will never purchase from this company again. Always one to have nice items for a long time due to diligent maintenance and care, I prefer to purchase from a company who will stand behind their products even if the manufacturer doesn't!!

I bought a set of king size sheets. The fitted sheet split after 5 days. Had to jump through hoops to get a refund, e-label and all that. When I expressed my frustration that I had to be inconvenienced, especially after my delivery was delayed in the first place because they pared my address down to 3 lines, the customer rep accused me of lying and then had a field day mocking me. Don't use these jerks.

I had the worst experience from the Overstock.ca site. The customer service is horrible, they all say the same thing in robotic tone. I ordered the "nuLOOM Bohemian Textured High-Low Tassel Shag Area Rug", they cancelled my order without permission. I called them and they said they needed to "Identify me" which does not make sense because they already charged my credit card and let the transaction go through. Then, they said they will refund me but proceeded to ask if I would like to put on same order again since I wanted the rug. I agreed which was my mistake.

BE VERY AWARE that if you provide your credit card information to an Overstock.com representative that you are taking a very large risk. A rep named "Bon" took my credit card information to help make a purchase that wasn't working with the online ordering, said he would call me back in 15-20 minutes but did not. Within a few minutes of hanging up with him, my credit card company notified me that an unusual charge was made on my card of which I confirmed it was unauthorized so the card was shut down. Never heard back from "Bon" and my order was never placed as he said he would. Now in trying to help Overstock.com with their representative issue and fraudulent charge made, it seems that no one cares. It's been 3 weeks since I notified the company's Loss Prevention Department and upon following up with them, there has been no action taken or investigation underway. I'm now having to escalate the situation...

I ordered the Hi Riser Twin Bed With Pop Up Trundle. Upon opening the packaging, the bed frame was rusted in various different areas. The packaging was heavy duty cardboard and had to be cut apart to access the item. The packaging was also damaged. The bed frame is is very heavy. There was no way I could return the frame in the packaging it was sent in. Overstock wanted me to purchase packaging and ship it back to them. I can't lift it. I decided to keep it. I figure I'll just repaint it. I have attempted to leave reviews with pictures so other customers can be forewarned. Overstock denied my pictures of the bed frame and my reviews. Each time I submit my honest review, they deny it.

Ordered two accent chairs last January and got them a month later, assembled them and a few month later the wooden armchair broke in two pieces, called Overstock and they did not want to hear from me and not even repair it. Chairs like that should last years. Very bad customer service and very poor quality.

Ordered an item on May 24th (stated 2-4 week delivery,) received an email finally on June 30 that the order was shipped from there only overstock knows. Customer Service was not helpful and when asked to speak to a supervisor I was told they couldn't call one. Never again and I will advise everyone else to go to Wayfair. Overstock is way OVERRATED.

Bought a silk arrangement online. Very disappointed that it was not the bright color illustrated in the pictures. Immediately I tried to return it but I had to set up an account which I finally did through Google. After calling the Customer No Care 3 times and being promised I would get a call back which I never did. I continued to text, etc. to find a return address for the arrangement. I finally found out that the only way they wanted me to return it was with their UPS prepaid label for $24.99. Outraged as the item was only $55. I finally went to their chat line and put in my request with my order # to find out that the only way I would maybe get a response is to pay for it. Incredible. I got the address off the their label and made our own for $15 less. Another lesson learned in dealing with these online companies.

I purchased $300+ of merchandise that Overstock sent to my old address even though I made the change on their site. They are trying to charge me even though the items are not in my possession. UPS says contact Overstock, Overstock says contact UPS. It has been over a month and I still do not have my items. The unwillingness of Overstock to attempt to obtain these items that are across the country from where I currently live warrants a 1 star review!

Overstock sent wallpaper out that I wanted to return due to it not being peel stick. My order was $76.47 plus taxes. I requested return and it would cost me $68.00, plus an open charge. I didn’t realize it wasn’t peel and stick until I opened the first roll and looked at the corner. They give an option of sending it back yourself, but refuse to provide an address or any other information on how to proceed without paying their ridiculous return fee. If you might have to return an item hang on to your wallet, even sending something back to China doesn’t cost you the full amount of your order. SCAM, should just say no refunds given.

I ordered a table, the ordering process was great, and the item arrived in 3 days, which was wonderful. When I opened the box, I realized the table was completely broken and unusable. I went to the website and hit the return button, went through the process, and when I finished, I got a message to wait 24 hours. 24 hours goes by, I go back to the website, look under returns, and nothing. So I go through the entire process again. 23 hours later, I finally receive a message asking for more details. I happily and immediately submit the extra details. 24 hours later, no response again. So now I am calling the customer service number. The automation says it cannot find my phone number, please enter the order number. I enter the order number, this also cannot be found. I go through a lot more automation asking me to enter a different phone number and/or order number. What can I do since I called from the phone number associated with my account and already entered the correct order number? So I wait.

I received this product damaged in the mail. I needed to purchase a new dog cage for my escape artist husky. She destroyed her last cage. So I decided to spend a little bit more cash for a better dog cage. I contacted customer service for a replacement within my 30 day warranty and they sent me screws instead of a replacement cage. My 30 day warranty ended cause of how much time was wasted trying to get a replacement cage. I was then referred to the manufacturer for the 90 day warranty which is Mariette Inc. I called the warranty number 678-294-3000.

We recently bought an 8'x11' rug from Overstock through eBay that was defective so I contacted the seller, sending three brief, dissimilar messages, each with pertinent information, one after the other. An Overstock rep replied with a message that was somewhat snooty. I sent "too many messages", she was "really busy", etc. I was asked to send photos and did so, and per an eBay rep, I also opened a return claim with eBay just to cover myself.

We ordered 2 umbrellas on 2/21/2022. We live in Ohio so it's just barely springtime here. We place one umbrella outside to see what it looked like and left it closed. Just opened it and it is severely faded. Overstock refuses to do anything about it because it past the return date. Spoke with a rep via text and she was no help. Terrible customer service and poor-quality product!

I had such a dissatisfying experience with this company that if they were to offer me any item in their inventory for free, I would not accept. If you think that is an exaggeration - think again. Not going to happen. These folks do not communicate with each other in their own company. The left hand has no idea what the right hand is doing. I placed two items in the cart on their website and selected PayPal as my payment method. I was redirected to PayPal and I accepted the terms of PayPal.

I ordered an item and never opened it. I got sick and couldn’t return it within 30 days. They refuse to take it back - even unopened and brand new. Setting new lows for customer service. I will never give these people an ounce of business ever again.

We ordered a rustic coffee table. We assumed by the picture & priced it would have been made of solid wood. Not even close. It was laminate glued together with patched spots to fill the cracks. The bottom shelf was pieces of laminate pieced together like a puzzle. This was sub-standard quality for $443.00. We were told IF the return was approved it would be up to us to pay for the shipping. This table was a scam and is nowhere near anything you could buy for that price in a furniture store. We totally feel scammed!

Hi. Product delivered is not working/damaged. Still can't get refund back? Even though report on very next day of delivery item to customer care agent but their response is they can't issue replacement for as is item that means in simple word customer will lose money on that part..Even though product mentioned it has be inspected for basic functionality. Chat reference number is **. Suggestion: Don't go with this seller.

I have purchased several items from this company and never had an issue until now. I ordered 2 Papasan cushions to replace my current ones. When I opened the package the cushion was very thin and was no way this was going to be comfortable to sit in. I requested to return the item and they recommend a "free" shipping label, which later mention that they will deduct the cost of the shipping label from my refund. I have never had this done from any other company. If I am not satisfied with the poor quality then I should get a full refund. I will never order from this company again and I will make sure to let everyone I know about the way they handle their returns.

The problem didn’t begin until I inquired about a bed frame that hadn’t arrived when scheduled. I was sent a text message 5 days ago and instructed to choose a delivery time and 4 hour window as a signature is required. I chose today from 8 to noon. At 9:30am I was notified via text that the 4 hour window had changed to 7-11am. At 12:15 I sent their “control tower” a message thru Live Chat asking about the status. The customer service rep Diego, asks for 3-5 minutes to investigate but after waiting for maybe two minutes our conversation was “closed” for some odd reason so I sent a new message and had to give verifying info again. The same Diego answers and states that now the delivery will be between 3-6pm.

Purchased outdoor set on Overstock from a third party Cost way. The furniture did not have any screws for screws to be put in. Overstock and costway are giving me the run around as to why I can't return item. This has been money wasted.

Received furniture that was missing key hardware and it couldn't be put together. Didn't find out until after it was unboxed and partially assembled. The solution? I needed to box a partially assembled full size couch back into the single box it was delivered in. Then I needed to be available for when UPS just drops by in 2-5 business days. If you work, the solution is to leave it on the porch. I'm sure the Minnesota rain and snow won't create an issue with that integrity of that box. Biggest piece of advice, don't buy anything larger than a small lamp from them if you buy anything at all.

#1: I requested to cancel my order pretty quickly after I made it, but it had already “been processed” by their warehouse. Funny because it didn’t ship for another two days.

I Purchased an Entertainment Center from Overstock which does not offer a service to put it together, for a price of course, so you either do it yourself or hire a service. The entertainment center was approx. 800 pounds in 5 large cartons so upon receipt it was put in my garage and I proceeded to hire a company to put it together as I am an 85 year old woman that could not even open 1 of the cartons. The company I hired proceeded to open 3 cartons and 2 of the pieces were damaged so they could not put the product together and had to leave and I was responsible for them coming out and doing what they did do and I paid them for the services they performed.

Order an expensive massage chair and from the beginning they lied about extended warranty! After they told me that after placing order can get extended warranty, wasted my time to find out that isn’t available from manufacturer. Shipping took weeks, no communication… Just a bad experience. Never buy something big or valuable from them.

Very large, heavy shelving unit. Could have purchased it from Amazon. Arrived with a huge amount of clear tape all around the box. Opened it anyway, knowing that would be a red flag. First part out of the box as listed on instructions...MISSING. This had been previously returned. Called Overstock customer service. Was told by Paul that item was out of stock, no parts available and I would get a refund. Case # **. January 2022. Feb 9, 2022 odd emails from China with Chinese characters asking me for a picture of the box. One of the first hoops I had to jump through. I just knew they had no intention of refunding my $188.

FRAUD - BUYER BEWARE - In December 2021, I purchased a 5 piece dining set. On January 6 I got a text saying delivered.. Looked outside - NO BOXES in sight. I checked the tracking again which was with USPS. It said Delivered "IN/AT MAILBOX"... Went into the mailbox and there was a small envelope with a random item that had the same tracking number. So I contacted Overstock AND USPS. USPS' manager called me back to say that the envelope I received is what was sent by the company and that USPS does NOT deliver any items over 70 lbs.

Overstock won me over years ago based on their old model of customer service. Recently they have completely outsourced their agents who -because of language barriers- are inept and incompetent at communication and basic issue resolutions. It just isn't worth the hassle now.

Had to spend a great deal of time to try and find an extra large pressure cooker/instant pot. Very difficult to find. Bought an actual instant pot, but even their largest 8 quart is way too small to cook for my needs. You can't fill more than 2/3 full. But the MEGACHEF 12 quart certainly fills the bill and seems to be the largest available on the market. Their competitor Go Wise wouldn't even bother to get back to you when making an enquiry, and their reviews showed that they were notorious for that very reason. The MEGACHEF 12 quart got decent reviews, so that's why I bought 4 of them. Go Wise you lose! This isn't the first time I've used OVERSTOCK.CA, and their promptness has been great. Overall, very pleased with both of these companies.

Ordered 2 items that did not match website…Can only return 30 minutes after order placed…A joke bc you have to see item…Can return at MY EXPENSE…Or join their club at MY EXPENSE…Money racket…VERY POOR CUSTOMER SERVICE…Better off at Amazon. At least they stand behind their products.

We have a friend coming to stay with us for 4 days this month and was needing a bed for our bonus room. My husband and I don't have many guests so didn't want to spend a lot of money but didn't want her on an air mattress either. Found a reasonable bed design that could be expanded to sleep as a king and put back to a daybed. The product arrived within a week of purchase, emails were sent on tracking and delivery, the product was packaged well and had no blemishes or damage, all pieces were there. Overall experience was more than I expected based on poor reviews. I will order again. I don't enjoy shopping online at all but this was a good experience. Thought I would leave a good review.

This is the second time Overstock promised to deliver timely, but it either got lost and then sent the wrong size of the item, then claim not returnable, out of stock.

This time item was damaged before being delivered and returned by the carrier but Overstock indicated "Delivered". When I insist on canceling an item not received, NOT ABLE TO because they insist on my returning it and they have it back before a refund can be issued, Out of my control, NOT IN MY HANDS - NEVER RECEIVED IT! When speaking to a person they are deaf to what you say and hear only what they want you to accept and do virtually. Still figuring out how to get refunded. I am being held hostage for the cost of an item not delivered nor never seen. It is way too late to use for the purpose intended.

Overstock is absolutely the WORST company to work with. I was diagnosed with metastatic breast cancer and called the company to explain my account. These people are ruthless with money. I had several late fees because of being sick and they refuse to take them off even AFTER I did all that was required, including writing letters with proof of my diagnosis. They did nothing and are still doing nothing and after two late fees with me in contact with them, they reported it to the credit agency anyway. And when I’m speaking about late fees, we are speaking about $235.17 they reported and single handedly dropped my credit score by 67 points. I hate them. Please don’t support buying from them. The materials and items are cheap and they scam you when they can, charging you more on a post for an item from one vendor, then less from another. It’s a mess.

Purchased a treadmill in August 2021. Order filled by Costway, treadmill arrived and worked for 4 months, quit working correctly, costway notified, was informed they don't honor the 1 year warranty if sold thru another company, had bought a 2 year warranty with Overstock.com, reported and started a claim, have had a non working treadmill sitting in my living room nearly a month now and have not heard from anyone. Buyer beware, you just may end up with a 500.00 plus knick knack in your house that serves no function.

Love the prices and varieties. Love the free shipping and customer service. Good for online seekers, busy people, disabled looking to buy from home, etc. Great furniture, rugs, dressers, mattresses, which I just bought a fabulous one last year during the pandemic.

I ordered a futon mattress. It was described at faux suede 12" thick and looked really plush in the picture advertised. I received a very poor quality cloth futon, barely 6" thick. Definitely not as described! I was able to return it using their pre-paid shipping label. When I received my refund, the cost of shipping was decreased from the amount of my refund. I contacted customer service and asked for the full amount of what I paid to be refunded to me. I had to threaten BBB in order for this to happen. They refunded me the price of shipping then offered me a 5% coupon on my next purchase. I told them due to this transaction I will never shop at Overstock again. Total scam of a company.

We are purchasing a hot tub and found one that we liked on Overstock.com. Overstock.com offers teachers a discount if they apply through Id.me. I spent 30 minutes completing the application and was offered a discount code. Overstock.com wouldn't accept the discount as the fine print indicates that TOYS are excluded from the discount. Yes, Overstock.com considers a hot tub to be a toy.

I thought I had found the right company to make furniture purchases and I was very wrong. Almost all furniture purchased arrived damaged or not what the photos showed. It was a nightmare to return them and get my money back. My local furniture stores in Ohio don't carry unusual selection so I thought to try online. I had to call Overstock probably 3 dozen times to get everything taken care of. Won't recommend Overstock for anything.

I've ordered a few things from Overstock, 4k worth of garage cabinets, and now a Leather couch and loveseat. Cabinets were drop-shipped from the manufacturer and overstock never provided any tracking or correspondence with us as far as delivery. I had to contact the manufacturer of the cabinets to get an answer. Cabinets came dented up and once again overstock told me it was not their issue. Overstock washed their hands of the sale after I paid them.

I purchased a dining room rug Feb 2021. It was used maybe 5 times since it was put down. It is s Safavieh brand costing 1200 dollars. Now multiple loops of wool are pulling up, Sticking out. We called Overstock to inquire on what could be done to remedy the problem. They have no solution. I feel this is a terrible way to DO business AND will NEVER SHOP HERE Again. Not even a recommendation to manufacturer! I read that they have a Presence in Delaware. Nuff said. Let's Go.

I ordered some roller shades about four months ago from the website. I found using the website easy to use and follow. The shades were high quality and as advertised on Overstock. The delivery was speedy and the package was not damaged and protected the merchandise.

Ordered a nightstand and it arrived with damage. I expected a refund or replacement option. They took no responsibility for resolving. Customer rep said I must communicate the issue with the vendor. So for the last week I’ve been emailing with a company rep in China whose English is barely literate. No options…they want to replace the damaged piece: “It need to shipping from another countries to your end. Usual it will need few time to your end. Please no worries, we will push courier more fast to your end.” It’s already been 2 weeks since my original order with a dozen pieces lying on the floor. This is a joke. Why am I not laughing! Never again.

I would love to post a photo to further explain this but I can't. I clearly ordered a sofa and loveseat from them and they only sent me the sofa. Now they won't except the sofa back and won't send me the loveseat. The whole item is really poorly made. I am currently stuck with a very expensive poorly made sofa and a half empty living room right before Christmas.

I purchased 2 lucite dining chairs on Overstock.com, carefully reading the return policy - I was responsible for return shipping, but the initial shipping was to be free. When the chairs arrived, they were of flimsy and unattractive quality, different from the staged photos on the seller's website "2XHOME", definitely not suitable for an elegant dining room as was suggested by the photos.

I will be ordering exclusively from Amazon after a very difficult consumer experience with Overstock.com. I ordered two clothing items from overstock.com and they were shipped to me and did not fit. I attempted to return but no label was provided. The items are large and bulky and will cost a significant amount to return. I contacted the Overstock vendor BHFO (terrible company) and never received a reply after four emails and a phone call spoke to someone at overstock who said it was my responsibility to return. Service agent was rude, dismissive and unhelpful. Now it's my responsibility/cost to return.

Early October, I bought an expensive medicine cabinet from Overstock. Received it about a week later. Since we did not need to install the medicine cabinet until the bathroom was completely tiled, the cabinet set in its box until it was time to install it. Last week, we finally reached the stage where it was time to install the rest of the bathroom. After opening the box containing the medicine cabinet, we discovered that one of the hinges of the cabinet was broken. This was a bit peculiar since the cabinet door which is a mirror, was totally intact...??

I purchased from Overstock an inexpensive computer that was fairly comparable to any local sale for a computer with chrome operating system. It was fulfilled by a company Weekly Closeouts who sent a computer with an outdated 10 year old operating system so the computer will not work. I tried several times for over a month and a half to reach out to Weekly Closeouts as well as Overstock and finally got "We do not issue refunds for buyer's remorse" from Weekly Closeouts and "Sorry we won't help you" from Overstock. Well they are right. I always have "buyers remorse" when I buy something that does not work, but that is why you have returns and refunds. The fact that Overstock does not check out their marketplace sellers nor do they protect their customers from scams means that Overstock is no longer a reputable business to buy from. The thing I want to emphasize is Weekly Closeouts knew when they sent the computer that it would not work.

Worst experience ever. Took a month for order to get delivered.... It was a sectional. It saw 50 miles away in a hub for over 3 weeks! Once I received it - they sent me two of the same sides. Total cluster mess. Stay away - don't go through this madness like we did. Absolutely a class 1 failure on all accounts.

Virtually every time I've shopped on Overstock I've seen products that are more expensive than in retail stores. For example, the above-mentioned model of Invicta is being sold on Overstock for a discounted price of $234, while its regular and discounted prices on the official Invicta website are $229 and $129, respectively. Not to mention eBay has it for $71-78 range discounted. Comparison between retailers was done by visiting the following website addresses within one hour of writing this review: Overstock: https://www.overstock.com/Jewelry-Watches/Invicta-Mens-30989-Speedway-Stainless-Steel-Watch-Black/34035576/product.html Invicta: https://invictastores.com/search/30989. eBay: **.

I have had a frustrating relationship overstock.com for a year. Everything from their merchandise to their customer service to their credit card are sketchy. Their quality is usually substandard and you can't get any customer service to help. I've purchased clothes and often the fabric is very substandard especially for the cost. Rewards member they still charge you to return the merchandise to most of their vendors their rewards program doesn't cover very much. Their customer service department is amazing. They will sit and argue with you tell you why you're wrong and not provide you any help. I was sent something in error. I was trying to return it, they argued with me about returning it. I did several returns during COVID restrictions. They did not correctly track what I had returned. I had to make a spreadsheet with the orders and what I had returned and talked to them for over an hour trying to explain where the problems were. The staff ended up yelling me.

I ordered a three piece living room set of tables and the shipping was very fast, the price was reasonable if the quality was made of wood, which I found out afterwards that is like a plastic material like. When they arrived we had to ask for help to bring the big box in. The three tables are inside one box, and very heavy. I call the customer service right away and the person I spoke to was very helpful. She requested pictures of the damaged items to be sent on the email that she had sent me. She said that I should receive the replacement tables within two business days.

Working with this company for 4 month, finally they agree to sent me a return label, I return the item. They received and 3 weeks later they haven't return the money to my bank, EXCUSE after EXCUSE. WAYFAIR, WALMART and AMZON the best companies to do business online HASSLE FREE. And the worse Credit Card Bank of America, the best Credit card DISCOVER.

The customer service and level of understanding for basic requests with this company is the absolute WORST I'VE EVER EXPERIENCED! I asked a simple question via their message center (if I ever decided to close my account, what would be the necessary steps) - and, instead of replying and answering the question using the same platform - someone CLOSED MY ACCOUNT WITHOUT WITHOUT MY PERMISSION. Not to mention, all the products I received were cheaply made and looked nothing like the photos; plus, when they arrived - the boxes/packaging were terrible and looked as if someone had played soccer with the outside of the boxes. I have returned 95 percent of the products I purchased due to their misleading product photos.

Be very, very careful about overstock's return policy. I bought outdoor cushions for several hundred dollars, when they proved way too thick to fit the chairs, I returned them. They deducted about a third of the price for the return and wanted me to pay shipping. The ONLY way they would give a full refund was a credit to my overstock account, not a refund to my credit card. I had to buy their return policy club for 19.95, but, even then, only got a company credit.

Overstock Order # **. Serta Luxe Edition Grandmere Plush Pillowtop 14-inch Hybrid Mattress. Let's review this order dilemma so that we have accurate information. Placed the order on Overstock.com on April 1, 2021. Money was taken off my credit card on April 1, 2021. On May 21st, (over 50 days later) I contacted Overstock questioning why I had not received the product, and had never heard from anyone. On May 21st, Elsie V. in customer care acknowledged my request. On May 22nd, rep. York replied and said it would take him 3-4 days to figure it out. 5 days later on May 27th, John J. an Escalations Specialist replied that they tried to reach me at an old number and needed a current number to contact me to set up delivery. On May 27th, I responded with my mobile number that was already attached to my account. I questioned why they had not emailed me.

I purchased a 6 ft x 6 ft bookcase. The product description stated solid wood and quality wood veneer. When I received the bookcase, it was particleboard with razor thin veneer. The finish was uneven and smooth in some areas and rough patches all over. The pieces are not labeled, so putting it together is a real joy. One fixed shelf was damaged and three adjustable were damaged. I was already livid about the particleboard, so contacted Overstock about returning it. They said sure, at a cost of $169!

I ordered a mattress that I expect to use for the next 10 years. When I got it I was not satisfied. It was delivered unpackaged by the delivery team. I placed a $300 mattress protector on it and tested it out for two nights and decided I wanted to exchange it for an upgrade. They refused stating that they do not take returns on mattresses unless it is defective. It clearly states on their website all items can be returned within 30 days. The mattress policy is another click away stating that if it is opened they will not take it back unless it is defective and it has to be determined defective at the time of the arrival. Most companies have a try it for 30 days and return if you don't like it no questions asked.

I bought an office chair from Overstock.com for $285.00. Thinking the quality of that product would be superior to the cheaper alternative. 2 months later the faux leather started to peel off in several locations. Both the manufacturer and Overstock.com refused to take it back because the warranty on it expires after 30 days.

I had bought the above to replace another office chair I had purchased from them thinking it was brand new, instead, they sent me an open box item with the hardware missing from the package and the wrapping looking like something somebody did not want. Overstock used to be a reputable company. When you buy stuff from them they used to stick by the products they sell on their platform. Now it's a 50/50 coin toss. I would stay away from them until they clean up their act.

I am replacing a 6x9 rug in my dining area. I definitely ordered a 5x7. It was either use Overstock or go to Home Depot. I was happy with the price and reasonably satisfied with the pattern so I ordered. What I got is a 4x6. It looks awful in the space and was a waste of money. Screen capture when you buy! My link now goes to a 4x6 and I am SURE I did not buy that. Never again overstock. You should be ashamed.

I ordered rugs and changed my mind within 1 minute but they wouldn’t let me cancel the order. It wasn’t even processed yet but they wouldn’t let me cancel and order the rugs I actually wanted. I will never buy anything from them again.

I placed an order and within 24 hours requested a cancellation. It took three days for them to respond and of course it was already being processed so they would not honor my cancellation request. Once I receive the item I still wanted to return it so I requested a return, which they granted, however I had to pay $17 to ship it back. Save yourself the frustration and just purchase through Amazon. Amazon is always easy to return and does not charge. I will never order from Overstock again.

Customer service is horrible. I returned a vanity light almost a year ago & have documents that show the return with a zero balance. It's the only purchase I made with their Comenity Bank credit card & should have a credit balance. I made a $50 payment to keep my account from being reported negatively during their investigation. My credit rating was over 750 before this, now it's fluctuating around 625. Overstock has been of no help & I've sent documentation to Comenity multiple times. It's damaging my credit score terribly. They're saying I owe almost $300 for a light that was returned that only cost about $150 originally. They're harassing me non-stop and it's super stressful. I fear I'm going to have to pay for a debt I did not incur, just to keep the situation from hurting me more. I've disputed it on all credit reports but have had no help. Would not recommend Comenity or Overstock. They're both HORRIBLE.

Overstock advertised to open credit cards with $30 promotion. I opened the card with overstock at my purchase. I was informed that I can pay the amount after the $30 promotion was deducted. Unfortunately, I found out that I still own Overstock for $30. If I do not follow up to pay it, my name will be put in the collection list for bad credit. Additionally, Overstock never takes responsibility for me. Overstock pointed me to the Comenity bank to resolve. Therefore, Overstock is irresponsible and crooked in the way they handle their business with customers.

I placed and order on Saturday afternoon and 27 minutes later asked that it be canceled. Overstock said they can not respond for 48 hours. The response was the item could not be canceled. It had taken too long and the item had shipped. REALLY??? You dishonest thieves. NEVER again will I deal with thieves like you. Kevin **.

So, I order jewelry from Overstock.com for my wedding on September 17th. It STILL have not shipped, customer service asked me to wait 3-4 days for them to "contact the partner" (because all orders are guaranteed to ship within 1-10 business days) and now I am left with no faith or trust in their inability to handle my needs and they are telling me I do not currently have the ability to cancel my order - despite the fact they have my $$ and can not guarantee delivery within the guaranteed time frame I was given during check out! What a ** ** show. Anyone else have the displeasure of trying to obtain items you purchased from this retailer? At what point do I contact BBB, IL Consumer Protection, etc.? I am now three points of contact in with documentation and getting NOWHERE.

I ordered matching patio furniture sets. They all arrived and the status remained "Shipping". We assembled and used everything, minus two chairs of the set that hadn't arrived. I reached out and Overstock told me that there were no chairs, and I could return one of the sets. I told them I already used half the set and asked for a 50% refund, since more than 50% of the set was missing, which would have been $300. They offered me $100 store credit and would not budge. So I returned the used set and re-ordered the set ala carte, because the chairs WERE STILL AVAILABLE. This of course cost me more money than the set, but I had no choice if I wanted it to match the other sets that I already had and used. So frustrating.

I ordered 3 pieces of furniture and was given a date for the delivery. It did not come and I received an email that it would come on a certain date about a week later. It did not come on this date. Since I was required to be at home when it came, I had stayed there twice. I called customer service and they said the carrier forgot to call me and tell me that one or the 3 pieces wasn't ready, but I could get it in 2 days because it was now available. This was on the same day it was to arrive. So, magically it was available. It's now the day of the 3rd promised day of delivery with 2 hours left in the time frame given. I called customer service and they said the time frame had changed from 9-2 pm. to 1-5 pm. So, another day wasted waiting for a delivery I may or may not see.

When I placed my order the items were available and on sale. Received word that the shipping label was created and all communication stopped. Week and a half later I reached out asking about the order, received email that if I didn't receive product in 24 hours they would cancel and refund. I emailed Overstock back stating that I wanted the product, they were still advertising the product, and not to cancel and refund. Guess what! They cancelled and refunded. I called Overstock. They said it was too late that the refund was processed. I asked to reorder at same price and they would not honor it. I have ordered a few times from them, never successfully, plus they boycott other American business so I just don't think this company is the type or quality of business I want to purchase from.

Bought a Gucci dive watch that looked so nice. I had a problem with it so I took it to my local jeweler to have repaired. He sent it to Gucci. They sent it back saying it was a counterfeit. I have all the documents to prove this of course. They took weeks to wait for the company they ship them out of. They wire the refund back to Overstock. Credit card missing the shipping charges and not crediting me back my rewards points. Then no admittance of wrong. Still selling them online. And it takes them weeks to get me money from credit card to my bank. Isn’t it funny how they can take money in seconds but when wrong and they have to pay it takes weeks. The two original people who helped me were kind and were just following protocol. And the company who ships them I believe is Watchmasters out of my. I would swiftest anybody who has booth a Gucci dive or any Gucci product to call Gucci with your serial number and make sure it’s authentic!

I placed one order of a bunch of items from Overstock recently. I needed to return 3 items from the order. It turns out they want me to send the 3 items in 3 separate boxes and pay 3 return shipping fees totaling $54. Overstock is NOT a retailer, just a middleman taking orders and raking in the money. My orders were actually from 3 separate companies, not from "Overstock." What a sham and a scam! If that's how they operate, they need to disclose it upfront and be transparent, not sneaky and shady.

Made a purchase and then received an email stating if I signed up for Club O I would still receive rewards for my purchase after I spend another $19.99. No rewards received since I signed up after the order-even though the email invited me to and promised what would have been 88.75. Once they had me sign up then there was no more rewards. STUPID marketing!

Horrible quality of couches! After having them for only 2 months they started falling apart. The reclining mechanism tweaked, the hooks that keep them together broke off, the cushions started losing their firmness. I've tried and tried for someone to come out and fix them but Overstock and Guardsman warranty keeps throwing the ball at each other and no one wants to take responsibility to fix this issue. I regret this purchase so much! DO NOT PURCHASE ANY FURNITURE FROM OVERSTOCK!! Because if anything is wrong with it you're pretty much stuck with an expensive useless piece of furniture! I CAN'T STRESS ENOUGH HOW MUCH I DO NOT RECOMMEND OVERSTOCK AND GETTING THAT GUARDSMAN'S WARRANTY. BEWARE!

I ordered a Chesapeake patio bench from them along with a teak bench. I was sent the teak bench, which is very nice, but instead of the patio bench, I received some weird table. My husband arrived home before I did and didn't know it was the wrong order. He put it together. Next morning I contacted Overstock. We had to disassemble the table, try to repackage it back up for pick up and then they will ship out what I ordered. I decided to cancel my order and receive a refund. I will not receive my refund until they receive the table I didn't order back. Wayfair is so not like this. Will not ever order from overstock again, who knows if I will receive my money back. We will have to spend the morning trying to package this big ugly thing back up.

DON'T SHOP OVERSTOCK. WORST SHOPPING EXPERIENCE. CUSTOMER PAYS FOR RETURN SHIPPING. I purchased 4 rugs from Overstock. The sizes were off and didn't fit the area I needed them for. I called them and I was told the sizes listed on the site are not exact measurements, just approximate. AND I had to pay to ship the items back since the item didn't arrive broken. I had to pay $50 to return rugs that cost $90. Unreal. Don't waste your money. It may be cheap but you pay for it later if you have to return it. AND the quality was cheap TOO!

Over a month ago I ordered a children's bookcase but was sent the incorrect item, a heavy children's kitchen set. I contacted Overstock who said they would resend the bookcase and I would just have to return the error item. After explaining that I have two young kids at home and could not physically carry this box to UPS, they arranged for the carrier to do an at home pick up. Long story short, UPS did not show up, the Overstock team told me twice, on two separate calls, that due to the in delivery/pick up issue that I could keep or dispose of the incorrect item rather than return and I would not be charged. Now, one month later, I woke to a notification that I have been charged $170 for the item I did not want. Arghhh! Customer service has been anything but helpful. So frustrating!!!

Patio cushions we ordered were not the color on website and were cheap material. Tried to return and Overstock OVERCHARGED us a 50% return shipping fee, Never Again. No one does this, Amazon, Best Buy, etc. The cushions were $55 and the return shipping fee was $29.

Within 20 minutes of ordering a coffee table on this site, I requested to cancel the order. I got an auto-generated message that they would reply with 2-3 days. I received a message a day later saying that the item was being "processed for shipment" and that I could not cancel the order. Three days later, the table has STILL not actually been shipped, so there was PLENTY of time to cancel it. Worse, I cannot return it without incurring a huge shipping cost - the item is heavy and awkward - because my reason for returning it doesn't comply with the ones for which they pay return shipping. I will never order from this site again and will go back to Amazon where cancellations are done ASAP and returns are easy and free with Prime.

2 months late and they made me pay for shipping back to the third party seller. They brokered the deal, I paid for the item, the item was to take 2 weeks for delivery. They took 2 months and wouldn't let me return the partial delivery until the whole order was delivered.

I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following: "You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately." It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we "experience" it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.

Customer happiness / satisfaction is a management of expectations. If you say you’ll deliver a product at a certain time then you probably should. Regarding tracking: No communicating / no tracking / 20+ emails to customer service. Nobody can tell you when your purchase will actually arrive or where it is. You’ll get many emails telling you that they are looking into it and to wait 1-2 business days, and tell you the same thing 2 business days later and so on and so on, for 3 weeks now on 3 different orders.

Looked at multiple such items. Didn't realize I was allergic to the fabric. They want $24.00 to return it. I'll never buy from them again. I asked about returns they said, "Our return policy is clearly stated" and I would have to pay it goodbye.

I bought 2 couches during the first wave of the pandemic. Sadly I chose Overstock.com. I have never seen something look so terrible after just a few weeks. The fabrics start wearing out even with a cover over them. Foam has no strength either. The frames creek, bur the bolts are not loose. I feel terrible that they were made to just end up in a landfill. They simply are not meant to be refurbished as you would with any normal piece after years of use.

Overstock would do nothing about refunding or returning a $200 defective Motorized car I bought on their site. After 30 days they do nothing and had no warranty from the mfg. Why are they selling junk with no warranty and then not warranting it themselves. Stay away from cheap crap imports that they sell a lot of.

Bad experience overall. The item I ordered was found to be a LOT cheaper at Wayfair and when I contacted Overstock about it they said I would have to become a member of Club O member ($20/year) for them to help me with a price match. How pathetic. I will just return the item, shop at Wayfair, and never go back to Overstock. Simple.

The worst customer service I've ever experienced. I placed an order for a couch and dresser. Having received no confirmation three days later I contacted their customer service chat. Was told directly "I see that you didn't place the order and the order didn't go through". Asked if I should reorder the items and told yes, you should reorder. Save the chat, just in case. Days later receive duplicate orders. Contact Overstock and they want $155 to return the duplicate order their representative told me hadn't been placed. Still have no record of the first order in my account and absolutely zero confirmation from them that the first order ever even existed. Try to explain to them that I only reordered because their representative told me to and send a copy of the chat showing exactly that. Their response is they won't cover the return because my order was placed after the chat. Yes, obviously. Their rep TOLD ME TO REORDER.

The patio furniture item I bought was good; the issue I have is with their customer service. Overstock delivered two of the same bench sections so I couldn't connect the three sectionals together. I didn't realize this until I built the entire set. I had to submit a missing parts form in order to get in touch with customer service. They responded saying they weren't able to send the missing part only, and they had to send all three packages again and then I would have to schedule a return for what I didn't need. Not ideal as the packages are heavy ** and I have to store everything inside until it's sorted out. However I agreed only to find out that the teal set I bought was no longer in stock and that I could get the grey one instead which I do not want.

They said we would receive the beds we ordered on Friday. We waited, they never showed. I contacted them, they said sorry for not updating the delivery time to a later date. They said it would come by the end of the next day. It didn’t. They said it would be another 2 days….I asked them to cancel it. I asked for a refund. I’m still waiting. Ridiculous!

I purchased through Overstock.com because their delivery windows were short and I was in need of furniture ASAP. I purchased a 4 piece bedroom set that included two nightstands, bed and dresser on 7/17th. The product was scheduled to arrive 7/22nd. The product arrived but with a missing nightstand (valued at $300). I have been giving the runaround and not one is taking accountability for the missing item. At this point, I have been left to dispute the charges with the bank. This was my first experience with overstock.com and it will be my last.

BEWARE!!! I have been with Overstock for over 7 years and bought a whole household of furniture, bedding, mattresses, rugs, and household items from them. I never had any payment issues. Last Sunday I received a phone call from a lady stating I owe $93.95 dollars and my account is delinquent. I let her know this is odd and never happed before. At first thought, it was a scam call. I couldn't think of what I bought and did not pay for. I quickly paid over the phone as she stated if I did not pay NOW there would be another $35 late charge. I quickly paid over the phone and hung up to call customer service. Then I found out it was a $19.95 charge for the Club O renewal that I did not purchase. This was put on my account without my knowing. $19.95 for the renal and then- two $35 late fees, two min $2 fees for interest all on an unauthorized charge.

I purchased a recliner from Overstock. FEDEX delivered it to my neighbor, 5 houses away. FedEx was not very responsive to their error. When I contacted Overstock, they asked me to move the package to my house....a 103 lb female moving a 77 lb box!!!! Not only did I have to find the misdelivered merchandise, now they expect me to correct their error. Will never do business with them again.

Overstock is a sham! When I ordered my dining set the estimate delivery was one date. I understood because of covid it could be delayed. That was an understatement. The tracking said it was in my town. However, they couldn’t find my order. Not once, but over 5 times. Somehow my order was continuously lost. To add to this they kept promising delivery dates. I canceled meetings and work to sit home and wait for nothing to come but frustration. When I reached out for help, I was met by fake reps and more broken promises and lies. It was always on a truck ready to deliver or it was mysteriously lost and no one had answers. When I had finally had enough, and wanted my money back this sham company had the nerve of trying to charge me to return items I never received. So wrong in so many ways. My advice, don’t order from this ** company. They are liars, crooks and scam artists.

I have always used Amazon due to its fast delivery. However, I thought I would give Overstock a try. I was very impressed that the items I ordered would be delivered within two days of purchasing the items. Not So! Overstock sends updates via email stating your item has shipped. They provide a tracking number for UPS. Upon checking with UPS the only thing done with my order is the label created. Nothing has shipped. In fact, UPS states, "Check back tomorrow for updates." On the day your item is to be delivered. This company obviously lies to gain customers. I have already started the return for one of the items. The other item is supposed to be delivered today. I will keep things updated on how fast they refund my money and if the item is delivered as stated.

I purchased chairs from Overstock, one set came with no hardware. I tried for six weeks to get the hardware that was soupy to come with it. They kept sending the wrong size screws. They finally decided to send a replacement item that the hardware could be taken out of and I could replace the one damaged set of legs that had poor welding/crease section. I returned the damage set and have now been charged again because they're unable to locate the return in their warehouse. I would not suggest purchasing from them.

I ordered garden furniture three weeks ago. I ordered from Overstock because according to the website the item I wanted was in stock. It still hasn’t shipped. If I had known the item was actually not available at Overstock, I would have ordered elsewhere.

I ordered a desk about 10:00 at night. About 15 minutes after ordering. A family member called and said they would give a desk they weren’t using anymore. I needed a desk because I just landed a remote job working from home after being out of work for a year because of the pandemic. I went online about 30 to 35 minutes after ordering the desk and tried to cancel the order. It would not let me. So early the next morning I called Overstock.Com customer service. They tell me it was too late to cancel the order that I had to wait for it to be delivered then return it. Well it arrived. I called again 5 minutes after it was dropped off. Talked to customer service. They tell me they need to open a return case and get in touch with the vendor.

I made a purchase and I cancelled it 3 hours later. Although my delivery started to be prepared on the next day, my cancellation request was not enough and I received the packages some days after. They offered me to subscribe for a O Club, when I supposed to pay $20 and would have free returns until keeping the membership. I agreed, paid $20, sent back my products. My refund was done in credit for new purchases at the company. I asked them to credit my money on my credit card. I was informed that, in order to proceed like I asked, I supposed to pay $89 of return fee, even considering that I am member of the stupid O CLub. So, I will not buy at this company anymore, I authorized to charge me $89 of my purchase price $450 and I spent those $20 on subscription. This IS NOT A SERIOUS COMPANY. I AM FEELING ROBBED.

We ordered some ceiling tiles. The problem lies in that Overstock does not package them the way you have to make the choice when you are purchasing. Therefore, their customer service people get very confused when they try to figure out whether your product had indeed been processed correct. I have been on the phone for 5 days straight trying to get this right. They never sent enough packages of tile. I have proof they never sent them even though I was charged for them and they keep telling me to wait they will come. This is not "Field of Dreams." They can't come when they weren't shipped.

I ordered the Tiramisu Love Seat sofa in green almost a month ago. When my tracking status never changed over the weeks I contacted Overstock and they reassured me several different times that my sofa was coming. The last time I checked the shipping status it said that my order had been canceled due to lack of stock. Overstock never even informed me of this and I would have still been waiting and waiting for my sofa to arrive. All I got from an Overstock “live specialist” was a text message saying, ”I’m sorry this happened to you.” Now a month later, it’s almost impossible to find the sofa anywhere, but I did manage to find one through Walmart.com and it was $100 cheaper. So thank you Overstock for being a horrible company…I’ll stick with Walmart next time!

I don’t know where to begin with this whole experience - I am extremely disappointed; in doubt; and speechless with everything O.co has put me thru to buy a sofa I should had bought from a local store instead of buying online. I have been a customer since 2005 and never and I have to say never in a million years I would think something like this could happen with such a prestigious company! This whole ordeal started when I made the purchase online. In hopes it would ship soon since it said 9 items available in stock) a week later after reaching out to Overstock, I was told it would take up to 5 weeks to ship. I asked for the order to be canceled, since I needed the item sooner. Somehow the sofa was shipped the next day! So far so good… Little did I know that they would handpick the worst and most disgusting Company to do the delivery - CEVA LOGISTICS.

I’ll try to keep this as simple as possible as this has been going on for over a month now. I ordered a piece of furniture from Overstock towards the end of May 2021. I was notified it was shipped and was given the tracking number. Day after day, I checked the tracking and it never changed from “label created”. After over a week of this, I contacted customer service. They said they would try to trace the package and to wait a few more days. After a couple of days, they confirmed it was lost and sent a replacement. Exact same thing happened with the replacement. Going back and forth with customer service stating at this point I would prefer a refund and to shop elsewhere. They wouldn’t acknowledge my request for a refund and instead sent out another replacement.

I bought a large outdoor shade umbrella from Overstock, along with a base for it. The base came quickly. The umbrella was marked shipped, but never came. They eventually said it was lost and issued a refund. I had unpacked the base and put it together since the umbrella was marked shipped. Now they say it was a third party sale from their website and I must pay 20% restocking and shipping and boxing fees to get it returned. Just absurd lack of any quality in their customer service. I’m appalled. Don’t use Overstock, they don’t try to correct problems entirely due to their error. They will leave you holding the proverbial bag. Awful company.

I ordered two (2) nuLOOM Braided Casual Contemporary Loulou Jute Solid Area Rugs. The product's zig-zag stitching showed on both sides; quality was inferior. These are heavy. UPS charged me $136 to return the 8 x 10 rug. Return shipping will be deducted from my refund for the other 9 x 12 rug. Online rug buying is bad business. For me, shopping Overstock has been a $300 mistake!! They have lost my business.

Unfortunately after 15 months of having and using these blinds I need to update my review. My expectations of blinds in this price range were for them to last several years, which I don't think is unreasonable. Under normal usage the tensioner on one of the three blinds snapped which now renders it useless. You cannot raise the blind from the bottom or lower it from the top. I contacted Overstock to see if they could do anything to help with my situation. I was not asking for a refund, of for a replacement at no charge, but just requested a discount for the purchase of a replacement blind. Unfortunately they were not willing to help which in my opinion is poor business. Now I have to order a replacement blind and spend another $90+/- in order to match the other blinds I still have. Based on my experience I would NOT recommend these blinds.

When I returned a rug, I was told if I'd join Club O, I'd not have to pay shipping. He said I could return 3 items a month. He never said my return would be in store credit. When they finally processed my return, it was for in store credit. I wouldn't have joined club O if he'd been honest with me.

Placed an order and tried to cancel 1 hour later, they could not process it or price match to the much better price at target. Look elsewhere prior to ordering here, they seemed to basically not try to cancel it, it had not shipped out yet...

I recently purchased a toaster that appeared a much different color online than what I received. When I reached out to Overstock, it had to be approved by the merchandiser as this was a third party seller. They approved my return but refused to pay the shipping cost to return the toaster. When I received my refund, they again deducted the cost if shipping and handling for the item sent. This is poor business practices in a time where most sellers offer free s/h and free returns. I will never shop at Overstock in the future. They have terrible customer service.

I would give zero stars if that was an option. Placed my order for furniture ($1,400 ORDER) to have the money immediately taken. I waited 2 weeks just for the order to be processed. Then, EFW the delivery company chosen by Overstock somehow lost my 5 large boxes of furniture. Not one phone call but spent over 3 hours on the phone (with no exaggeration) to find out it is missing. Today, Overstock informed me that "oops" the item is now OUT OF STOCK so they will need to issue me a refund. But unfortunately, that I will need to wait 3-4 business days for that department to call me and issue my refund. So to recap: Order placed 4/16. Money sent 4/17. Order processed 4/27. Items received at EFW dock 5/11. Items said to be lost 5/18.

The site simultaneously claims their 'delivery is delayed', and also shows that it was delivered last week. I never received the package at all and no one can track it. I will never shop with them again.

I ordered a sectional sofa for almost 2 months ago. I have an overstock store card however I paid for it over $800. However I keep on getting track it from Estes saying they were delivered today. One day became two days. Two days became three days. I actually took off two days of work to make an appointment for it to be delivered. They never delivered the order. When I called to see what was holding up the tracking they said I live in a remote area that he couldn’t be delivered so I asked for a refund and told him it was fine. I never got the furniture. Still a month and a half I still don’t have furniture after a house remodel. They kept the money, did not refund any of my 800 and almost $99 back to me. Instead they credited to the account. I had to close the account this morning, they still haven’t refunded my money or is not talking about refunding my money so I have to go to legal sources.

Did not received my package is promised and do not know when it will get here. Simply says stuck in transit with no projected delivery date. If I would have known it was going to not be delivered as they told me I would have ordered from Amazon.

Ordered a set of patio furniture on April 22, 2021. Got a notification on April 22, 2021 that my order was shipped. Tried tracking it on UPS, all it stated was "Label Created". Till this day, the tracking information on UPS remains the same. Called customer service, I was told that they will get back to me and I am still waiting.... This will be my first and last time buying from this website.

Wow. Where do I begin! I was so excited to receive my Chocolate 3 piece faux leather recliner living room set. I also purchased the Protection Plan for 59.95. Well once my furniture arrives it was put into my garage until I was able to get someone to get it out. Remind you. There was a hole at the top of the single recliner box in which I stated... Well dang somebody wanted to be nosey and just torn open my box to see what color this beautiful set came in. (Didn’t worry because it was a small tear.) Long story short... FINALLY got the boxes ((ONLY 2)) Upstairs from the lower floor. The first box (that had the hole... OUT CAME THE D**n RAT (mice).. Yes I jumped from the floor to the ceiling ALMOST!! So I was very scared to open the next box but we did. I was looking for some more rats but no more appeared. But there was a hole on the side of the Love Sofa AS WELL.

Overstock is the worst company I've ever bought from. I buy a lot on the internet and I thought I'd give them a shot. They failed in so many ways from taking the order to processing the order to delivering the order. I will never shop at overstock.com again. If I could get my money back and send the order back I would but they refuse to take back the item and refund my money. My only recourse is to write bad reviews and tell everybody I know to never shop there again. I will happily shop at Amazon and eBay. Even if I have to pay more I will. Overstock is a non reputable company stealing hardworking men and women's money all for profit of.

I have only ordered from Overstock twice. I fell and broke my leg and am gonna be out of work longer than expected. I requested to cancel my order that HAS NOT shipped. But they will not I will have to return at my expense. I thought I would try something new and maybe save some money. It may be cheaper but customer service is a big deal for me so Amazon will be my go to online store.

In March, I ordered a product for an outdoor event in May. The shipping date indicated that the product would arrive no later than April 23. When the product "shipped," I received a notification, but there was no update to the tracking information. I reached out to customer service, who took two days to respond about my specific order, then didn't respond for five more days despite multiple follow-up emails and calls from me, then asked me to wait an additional three days for information from the shipping partner. At that point, they notified me that the product was lost, they were issuing a refund, and the product is now out of stock so I can't order and expedite a replacement. Now prices are up and stock is low everywhere. If customer service had been more responsive when I first noted the issue, I could have had time to order a replacement. They offered a $100 store credit but I will never buy from them again.

I bought a patio bar set,, it came damaged, they wanted me to go to a UPS store and return the parts, I said not going to a ups store. I have no way to transport it. Forget it. They insisted 4 times on sending me replacement parts, I said no every time, and they threatened to charge me again for sending replacement parts if I didn't return the damaged top, they sent it anyway, they put it on me to contact ups to stop the shipment, when they had tracking information. Bottom line I have a $500 patio bar with a damaged top, it's bent so bad the glass panels don't fit properly.

I paid for an expedited delivery service for Thursday delivery. Not only did they not make the date, but they also didn't tell me until the following Monday they cannot make the date. Completely useless. They couldn't hit a committed ship date if their life depended on it. I will never use them again.

I ordered a tv stand for the first time from this company. My account showed it was shipped and it's expected arrival. I also noticed the carrier's system showed no update. Upon checking with the carrier they told me a label was created but they didn't have any package. So I contacted Overstock and was told that this was rare that this happened???? That she would have to send my concern over to another department so they could find out where the package was. In short multiple customer service reps WOULD NOT issue me a replacement for the same item in a different color without paying additional money because the price increased.

This company is a HUGE rip-off for returns! We ordered a mantel with a supposed guarantee which they refused to honor. We liked the mantel but it had four nail pops with the FIRST use - and that was with a low heat fireplace! A call to customer service determined that they are unwilling to assist or return. Then! (I guess we didn't learn) We ordered some planters which showed up with inaccurate website description and extremely poor quality and found that their return policy said that they will charge as much for to/from shipping as it the item cost! We ordered a yoga gnome that showed up IN PIECES - so I refused the shipment rather than deal with them - they've marked the shipment delivered (even though UPS says it was not) so we are AGAIN out fifty bucks. I cannot recommend this company in any way any longer. We've had some things we really, really like from them - but their returns and their lack of customer service really scared us away for good.

Some items not eligible for return but some only have a 50% return and others are 20%. I bought 2 sets of sheets and needed to return one for fabric quality and the other for color misrepresentation. Ouch! There are sites with better return policies!

$65.00 item that they quoted $47.00 to send me a return label. Never shop there again! Stay with Amazon. Amazon was out of stock so I tried them, you are better off doing business with a store with reasonable returns, there are many to choose from with free returns.

I had this card 2 years and hadn't used. I received email notice that if I didn't use my card was going to be cancelled. Over the 2 years I had moved from Texas to Ohio. I placed order to avoid card being cancelled and affecting my credit score. It did not dawn on me that they still had old bank on file, since they had correct email and shipping address. When first payment was due, I went online and paid full balance with the info they had stored. Each day I checked my bank to check to see what had cleared, as I do every month after paying all my bills. After several days they were the only one that hadn't cleared my bank yet. I went online to see what problem was on their website and then realised they still had Texas bank info, and that account had been closed nearly 2 years earlier. I corrected info and entered my new bank account info and attempted to make payment again.

I ordered a dining room set (The Gray Barn) and it was delivered within two weeks. The company that delivers responded to a couple of my emails immediately, prior to delivery. The delivery men were super friendly. The dining set was well packaged, no damage and no missing parts. One of the pieces of the table has since broken, but I was able to order a replacement part online. Hopefully I receive it! Overall, positive experience.

I buy online products weekly and Overstock STOLE my money. Their app and customer service are absolutely the worst I've ever seen. I spent $300 on side tables that they delivered to an old address from 10 years ago but there is no place on their app to change or update your address. I put in the correct address when I made the purchase (in order for them to charge my credit card) but they shipped to the old address. They refuse to refund my money and they gave me the run around for over a month. DO NOT BUY FROM THEM. Go to Amazon. WAY better refund process.

I ordered an entertainment center through Overstock.com. It was scheduled for a delivery date. Day of, did not arrive. I called them, they said that the item had arrived at their warehouse, but was not scheduled for a delivery. Scheduled delivery again and gave the # of my bf and my own for contact as my bf was going to be at the apartment all day awaiting the delivery. Day of, kept my phone with me ALL day, no call to me OR my bf. At the end of the day, contacted them, they claimed that someone tried calling me. I had no missed phone calls or a vm, neither did my bf.

WILL NEVER ORDER FROM HERE AGAIN! It's on me to check but having been online shopping for years, I've never run into a company that charges this much for returns: nearly $80 to 4 duvet covers that didn't match, which is a hard thing to accurately determine from a small picture on a website. So upset, angry, sad, disappointed and felt taken. That's a lot of money to just throw away, especially right now.

Do not purchase from this website. Their returning policy is a RIP-OFF and that is why they are selling thing a bit cheaper. Customers can ONLY get the refund if it falls under their errors. If the customer wants to return the product because of change of mind, products' poor quality etc. The customer will have to pay for all the shipping fees (back and forth), shipping insurance, and tax.

Run! Overstock is non-communicative with a work ethic similar to that of a scam artist. I placed an order which never arrived. Overstock told me it was delivered and that they would call me back. I never received a return call. Three days later after I reached out to them yet again, it became obvious after waiting an additional 15 minutes that a supervisor wasn’t coming to the phone. Instead, the kind representative, Dave kept saying that the Supervisor said they’d call me back. We all know that wasn’t going to happen.

Bought some shoes that didn't fit. Sought to return them & they sent me a return authorization. Packaged them up, put the label on, took a picture of the box and off they went. Shoes get there but they won't credit my account. So, I follow up... NOTHING! After going around and around I gave up! The shoes were only $40 buck, but they are MY $40 bucks! They outlasted me. But when my balance card balance reaches Zero? Bye Bye & NEVER AGAIN!

I made the first order on 21 of January (**) of a tuxedo for my wedding. They canceled because they were running out of stock. I called them I ordered again (**) on the 23 of january. I even called an agent to make sure they have it in stock. She said yes and I even insisted. She said, "We have them." Now I ordered they wait 3 days again & canceled it of the 25 again. And my weeding is on the 30. Now I have to go to Indochino to buy a 600 dollar tuxedo. If you don't have the item please keep updating. I am still crying. This company is a true scam, they are not reliable, they are lying to their consumers. Why why you are doing this to me. I keep ordering you keep canceling. This is a very very bad company. I wish they will file for chapt 11. I am a true consumer. Refers to my orders number. This is my first time seeing a company working against itself. And chasing away their consumers. I will never order from them.

The table I bought is perfect with the height of my bar stool chairs that I had already. No furniture store had the height table that I needed but Overstock did. Overstock is highly recommended. Give them a try.