Overstock Reviews

I ordered rugs and changed my mind within 1 minute but they wouldn’t let me cancel the order. It wasn’t even processed yet but they wouldn’t let me cancel and order the rugs I actually wanted. I will never buy anything from them again.

I placed an order and within 24 hours requested a cancellation. It took three days for them to respond and of course it was already being processed so they would not honor my cancellation request. Once I receive the item I still wanted to return it so I requested a return, which they granted, however I had to pay $17 to ship it back. Save yourself the frustration and just purchase through Amazon. Amazon is always easy to return and does not charge. I will never order from Overstock again.

Customer service is horrible. I returned a vanity light almost a year ago & have documents that show the return with a zero balance. It's the only purchase I made with their Comenity Bank credit card & should have a credit balance. I made a $50 payment to keep my account from being reported negatively during their investigation. My credit rating was over 750 before this, now it's fluctuating around 625. Overstock has been of no help & I've sent documentation to Comenity multiple times. It's damaging my credit score terribly. They're saying I owe almost $300 for a light that was returned that only cost about $150 originally. They're harassing me non-stop and it's super stressful. I fear I'm going to have to pay for a debt I did not incur, just to keep the situation from hurting me more. I've disputed it on all credit reports but have had no help. Would not recommend Comenity or Overstock. They're both HORRIBLE.

Overstock advertised to open credit cards with $30 promotion. I opened the card with overstock at my purchase. I was informed that I can pay the amount after the $30 promotion was deducted. Unfortunately, I found out that I still own Overstock for $30. If I do not follow up to pay it, my name will be put in the collection list for bad credit. Additionally, Overstock never takes responsibility for me. Overstock pointed me to the Comenity bank to resolve. Therefore, Overstock is irresponsible and crooked in the way they handle their business with customers.

I placed and order on Saturday afternoon and 27 minutes later asked that it be canceled. Overstock said they can not respond for 48 hours. The response was the item could not be canceled. It had taken too long and the item had shipped. REALLY??? You dishonest thieves. NEVER again will I deal with thieves like you. Kevin **.

So, I order jewelry from Overstock.com for my wedding on September 17th. It STILL have not shipped, customer service asked me to wait 3-4 days for them to "contact the partner" (because all orders are guaranteed to ship within 1-10 business days) and now I am left with no faith or trust in their inability to handle my needs and they are telling me I do not currently have the ability to cancel my order - despite the fact they have my $$ and can not guarantee delivery within the guaranteed time frame I was given during check out! What a ** ** show. Anyone else have the displeasure of trying to obtain items you purchased from this retailer? At what point do I contact BBB, IL Consumer Protection, etc.? I am now three points of contact in with documentation and getting NOWHERE.

I ordered matching patio furniture sets. They all arrived and the status remained "Shipping". We assembled and used everything, minus two chairs of the set that hadn't arrived. I reached out and Overstock told me that there were no chairs, and I could return one of the sets. I told them I already used half the set and asked for a 50% refund, since more than 50% of the set was missing, which would have been $300. They offered me $100 store credit and would not budge. So I returned the used set and re-ordered the set ala carte, because the chairs WERE STILL AVAILABLE. This of course cost me more money than the set, but I had no choice if I wanted it to match the other sets that I already had and used. So frustrating.

I ordered 3 pieces of furniture and was given a date for the delivery. It did not come and I received an email that it would come on a certain date about a week later. It did not come on this date. Since I was required to be at home when it came, I had stayed there twice. I called customer service and they said the carrier forgot to call me and tell me that one or the 3 pieces wasn't ready, but I could get it in 2 days because it was now available. This was on the same day it was to arrive. So, magically it was available. It's now the day of the 3rd promised day of delivery with 2 hours left in the time frame given. I called customer service and they said the time frame had changed from 9-2 pm. to 1-5 pm. So, another day wasted waiting for a delivery I may or may not see.

When I placed my order the items were available and on sale. Received word that the shipping label was created and all communication stopped. Week and a half later I reached out asking about the order, received email that if I didn't receive product in 24 hours they would cancel and refund. I emailed Overstock back stating that I wanted the product, they were still advertising the product, and not to cancel and refund. Guess what! They cancelled and refunded. I called Overstock. They said it was too late that the refund was processed. I asked to reorder at same price and they would not honor it. I have ordered a few times from them, never successfully, plus they boycott other American business so I just don't think this company is the type or quality of business I want to purchase from.

Bought a Gucci dive watch that looked so nice. I had a problem with it so I took it to my local jeweler to have repaired. He sent it to Gucci. They sent it back saying it was a counterfeit. I have all the documents to prove this of course. They took weeks to wait for the company they ship them out of. They wire the refund back to Overstock. Credit card missing the shipping charges and not crediting me back my rewards points. Then no admittance of wrong. Still selling them online. And it takes them weeks to get me money from credit card to my bank. Isn’t it funny how they can take money in seconds but when wrong and they have to pay it takes weeks. The two original people who helped me were kind and were just following protocol. And the company who ships them I believe is Watchmasters out of my. I would swiftest anybody who has booth a Gucci dive or any Gucci product to call Gucci with your serial number and make sure it’s authentic!

I placed one order of a bunch of items from Overstock recently. I needed to return 3 items from the order. It turns out they want me to send the 3 items in 3 separate boxes and pay 3 return shipping fees totaling $54. Overstock is NOT a retailer, just a middleman taking orders and raking in the money. My orders were actually from 3 separate companies, not from "Overstock." What a sham and a scam! If that's how they operate, they need to disclose it upfront and be transparent, not sneaky and shady.

Made a purchase and then received an email stating if I signed up for Club O I would still receive rewards for my purchase after I spend another $19.99. No rewards received since I signed up after the order-even though the email invited me to and promised what would have been 88.75. Once they had me sign up then there was no more rewards. STUPID marketing!

Horrible quality of couches! After having them for only 2 months they started falling apart. The reclining mechanism tweaked, the hooks that keep them together broke off, the cushions started losing their firmness. I've tried and tried for someone to come out and fix them but Overstock and Guardsman warranty keeps throwing the ball at each other and no one wants to take responsibility to fix this issue. I regret this purchase so much! DO NOT PURCHASE ANY FURNITURE FROM OVERSTOCK!! Because if anything is wrong with it you're pretty much stuck with an expensive useless piece of furniture! I CAN'T STRESS ENOUGH HOW MUCH I DO NOT RECOMMEND OVERSTOCK AND GETTING THAT GUARDSMAN'S WARRANTY. BEWARE!

I ordered a Chesapeake patio bench from them along with a teak bench. I was sent the teak bench, which is very nice, but instead of the patio bench, I received some weird table. My husband arrived home before I did and didn't know it was the wrong order. He put it together. Next morning I contacted Overstock. We had to disassemble the table, try to repackage it back up for pick up and then they will ship out what I ordered. I decided to cancel my order and receive a refund. I will not receive my refund until they receive the table I didn't order back. Wayfair is so not like this. Will not ever order from overstock again, who knows if I will receive my money back. We will have to spend the morning trying to package this big ugly thing back up.

DON'T SHOP OVERSTOCK. WORST SHOPPING EXPERIENCE. CUSTOMER PAYS FOR RETURN SHIPPING. I purchased 4 rugs from Overstock. The sizes were off and didn't fit the area I needed them for. I called them and I was told the sizes listed on the site are not exact measurements, just approximate. AND I had to pay to ship the items back since the item didn't arrive broken. I had to pay $50 to return rugs that cost $90. Unreal. Don't waste your money. It may be cheap but you pay for it later if you have to return it. AND the quality was cheap TOO!

Over a month ago I ordered a children's bookcase but was sent the incorrect item, a heavy children's kitchen set. I contacted Overstock who said they would resend the bookcase and I would just have to return the error item. After explaining that I have two young kids at home and could not physically carry this box to UPS, they arranged for the carrier to do an at home pick up. Long story short, UPS did not show up, the Overstock team told me twice, on two separate calls, that due to the in delivery/pick up issue that I could keep or dispose of the incorrect item rather than return and I would not be charged. Now, one month later, I woke to a notification that I have been charged $170 for the item I did not want. Arghhh! Customer service has been anything but helpful. So frustrating!!!

Patio cushions we ordered were not the color on website and were cheap material. Tried to return and Overstock OVERCHARGED us a 50% return shipping fee, Never Again. No one does this, Amazon, Best Buy, etc. The cushions were $55 and the return shipping fee was $29.

Within 20 minutes of ordering a coffee table on this site, I requested to cancel the order. I got an auto-generated message that they would reply with 2-3 days. I received a message a day later saying that the item was being "processed for shipment" and that I could not cancel the order. Three days later, the table has STILL not actually been shipped, so there was PLENTY of time to cancel it. Worse, I cannot return it without incurring a huge shipping cost - the item is heavy and awkward - because my reason for returning it doesn't comply with the ones for which they pay return shipping. I will never order from this site again and will go back to Amazon where cancellations are done ASAP and returns are easy and free with Prime.

2 months late and they made me pay for shipping back to the third party seller. They brokered the deal, I paid for the item, the item was to take 2 weeks for delivery. They took 2 months and wouldn't let me return the partial delivery until the whole order was delivered.

I recently purchased ~$10,000 in furnishings for my new home which included a $1,500 King mattress. Upon receiving the mattress, I lied down on it and realized that it was too tall for my platform and too soft for my liking. My request for a refund was rejected because Overstock.com policy states the following: "You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately." It is impossible to know that you will like furniture simply by viewing it on a website. Furniture is used in our living spaces and therefore, we can only know if it meets our needs if we "experience" it in our living space. Overstock.com fails to realize this important fact and therefore, I will never waste another dollar with them.

Customer happiness / satisfaction is a management of expectations. If you say you’ll deliver a product at a certain time then you probably should. Regarding tracking: No communicating / no tracking / 20+ emails to customer service. Nobody can tell you when your purchase will actually arrive or where it is. You’ll get many emails telling you that they are looking into it and to wait 1-2 business days, and tell you the same thing 2 business days later and so on and so on, for 3 weeks now on 3 different orders.

Looked at multiple such items. Didn't realize I was allergic to the fabric. They want $24.00 to return it. I'll never buy from them again. I asked about returns they said, "Our return policy is clearly stated" and I would have to pay it goodbye.

I bought 2 couches during the first wave of the pandemic. Sadly I chose Overstock.com. I have never seen something look so terrible after just a few weeks. The fabrics start wearing out even with a cover over them. Foam has no strength either. The frames creek, bur the bolts are not loose. I feel terrible that they were made to just end up in a landfill. They simply are not meant to be refurbished as you would with any normal piece after years of use.

Overstock would do nothing about refunding or returning a $200 defective Motorized car I bought on their site. After 30 days they do nothing and had no warranty from the mfg. Why are they selling junk with no warranty and then not warranting it themselves. Stay away from cheap crap imports that they sell a lot of.

Bad experience overall. The item I ordered was found to be a LOT cheaper at Wayfair and when I contacted Overstock about it they said I would have to become a member of Club O member ($20/year) for them to help me with a price match. How pathetic. I will just return the item, shop at Wayfair, and never go back to Overstock. Simple.

The worst customer service I've ever experienced. I placed an order for a couch and dresser. Having received no confirmation three days later I contacted their customer service chat. Was told directly "I see that you didn't place the order and the order didn't go through". Asked if I should reorder the items and told yes, you should reorder. Save the chat, just in case. Days later receive duplicate orders. Contact Overstock and they want $155 to return the duplicate order their representative told me hadn't been placed. Still have no record of the first order in my account and absolutely zero confirmation from them that the first order ever even existed. Try to explain to them that I only reordered because their representative told me to and send a copy of the chat showing exactly that. Their response is they won't cover the return because my order was placed after the chat. Yes, obviously. Their rep TOLD ME TO REORDER.

The patio furniture item I bought was good; the issue I have is with their customer service. Overstock delivered two of the same bench sections so I couldn't connect the three sectionals together. I didn't realize this until I built the entire set. I had to submit a missing parts form in order to get in touch with customer service. They responded saying they weren't able to send the missing part only, and they had to send all three packages again and then I would have to schedule a return for what I didn't need. Not ideal as the packages are heavy ** and I have to store everything inside until it's sorted out. However I agreed only to find out that the teal set I bought was no longer in stock and that I could get the grey one instead which I do not want.

I received a damaged shed that was repackaged and missing pieces. This was my second order. My very first order was never received and the shipping tracking number was fake. Run away from this fake Co.

They said we would receive the beds we ordered on Friday. We waited, they never showed. I contacted them, they said sorry for not updating the delivery time to a later date. They said it would come by the end of the next day. It didn’t. They said it would be another 2 days….I asked them to cancel it. I asked for a refund. I’m still waiting. Ridiculous!

I purchased through Overstock.com because their delivery windows were short and I was in need of furniture ASAP. I purchased a 4 piece bedroom set that included two nightstands, bed and dresser on 7/17th. The product was scheduled to arrive 7/22nd. The product arrived but with a missing nightstand (valued at $300). I have been giving the runaround and not one is taking accountability for the missing item. At this point, I have been left to dispute the charges with the bank. This was my first experience with overstock.com and it will be my last.

BEWARE!!! I have been with Overstock for over 7 years and bought a whole household of furniture, bedding, mattresses, rugs, and household items from them. I never had any payment issues. Last Sunday I received a phone call from a lady stating I owe $93.95 dollars and my account is delinquent. I let her know this is odd and never happed before. At first thought, it was a scam call. I couldn't think of what I bought and did not pay for. I quickly paid over the phone as she stated if I did not pay NOW there would be another $35 late charge. I quickly paid over the phone and hung up to call customer service. Then I found out it was a $19.95 charge for the Club O renewal that I did not purchase. This was put on my account without my knowing. $19.95 for the renal and then- two $35 late fees, two min $2 fees for interest all on an unauthorized charge.

I purchased a recliner from Overstock. FEDEX delivered it to my neighbor, 5 houses away. FedEx was not very responsive to their error. When I contacted Overstock, they asked me to move the package to my house....a 103 lb female moving a 77 lb box!!!! Not only did I have to find the misdelivered merchandise, now they expect me to correct their error. Will never do business with them again.

Overstock is a sham! When I ordered my dining set the estimate delivery was one date. I understood because of covid it could be delayed. That was an understatement. The tracking said it was in my town. However, they couldn’t find my order. Not once, but over 5 times. Somehow my order was continuously lost. To add to this they kept promising delivery dates. I canceled meetings and work to sit home and wait for nothing to come but frustration. When I reached out for help, I was met by fake reps and more broken promises and lies. It was always on a truck ready to deliver or it was mysteriously lost and no one had answers. When I had finally had enough, and wanted my money back this sham company had the nerve of trying to charge me to return items I never received. So wrong in so many ways. My advice, don’t order from this ** company. They are liars, crooks and scam artists.

I have always used Amazon due to its fast delivery. However, I thought I would give Overstock a try. I was very impressed that the items I ordered would be delivered within two days of purchasing the items. Not So! Overstock sends updates via email stating your item has shipped. They provide a tracking number for UPS. Upon checking with UPS the only thing done with my order is the label created. Nothing has shipped. In fact, UPS states, "Check back tomorrow for updates." On the day your item is to be delivered. This company obviously lies to gain customers. I have already started the return for one of the items. The other item is supposed to be delivered today. I will keep things updated on how fast they refund my money and if the item is delivered as stated.

I spoke with a manager and they’ve resolved the issue.

I ordered garden furniture three weeks ago. I ordered from Overstock because according to the website the item I wanted was in stock. It still hasn’t shipped. If I had known the item was actually not available at Overstock, I would have ordered elsewhere.

I ordered a desk about 10:00 at night. About 15 minutes after ordering. A family member called and said they would give a desk they weren’t using anymore. I needed a desk because I just landed a remote job working from home after being out of work for a year because of the pandemic. I went online about 30 to 35 minutes after ordering the desk and tried to cancel the order. It would not let me. So early the next morning I called Overstock.Com customer service. They tell me it was too late to cancel the order that I had to wait for it to be delivered then return it. Well it arrived. I called again 5 minutes after it was dropped off. Talked to customer service. They tell me they need to open a return case and get in touch with the vendor.

I made a purchase and I cancelled it 3 hours later. Although my delivery started to be prepared on the next day, my cancellation request was not enough and I received the packages some days after. They offered me to subscribe for a O Club, when I supposed to pay $20 and would have free returns until keeping the membership. I agreed, paid $20, sent back my products. My refund was done in credit for new purchases at the company. I asked them to credit my money on my credit card. I was informed that, in order to proceed like I asked, I supposed to pay $89 of return fee, even considering that I am member of the stupid O CLub. So, I will not buy at this company anymore, I authorized to charge me $89 of my purchase price $450 and I spent those $20 on subscription. This IS NOT A SERIOUS COMPANY. I AM FEELING ROBBED.

We ordered some ceiling tiles. The problem lies in that Overstock does not package them the way you have to make the choice when you are purchasing. Therefore, their customer service people get very confused when they try to figure out whether your product had indeed been processed correct. I have been on the phone for 5 days straight trying to get this right. They never sent enough packages of tile. I have proof they never sent them even though I was charged for them and they keep telling me to wait they will come. This is not "Field of Dreams." They can't come when they weren't shipped.

I ordered the Tiramisu Love Seat sofa in green almost a month ago. When my tracking status never changed over the weeks I contacted Overstock and they reassured me several different times that my sofa was coming. The last time I checked the shipping status it said that my order had been canceled due to lack of stock. Overstock never even informed me of this and I would have still been waiting and waiting for my sofa to arrive. All I got from an Overstock “live specialist” was a text message saying, ”I’m sorry this happened to you.” Now a month later, it’s almost impossible to find the sofa anywhere, but I did manage to find one through Walmart.com and it was $100 cheaper. So thank you Overstock for being a horrible company…I’ll stick with Walmart next time!

I don’t know where to begin with this whole experience - I am extremely disappointed; in doubt; and speechless with everything O.co has put me thru to buy a sofa I should had bought from a local store instead of buying online. I have been a customer since 2005 and never and I have to say never in a million years I would think something like this could happen with such a prestigious company! This whole ordeal started when I made the purchase online. In hopes it would ship soon since it said 9 items available in stock) a week later after reaching out to Overstock, I was told it would take up to 5 weeks to ship. I asked for the order to be canceled, since I needed the item sooner. Somehow the sofa was shipped the next day! So far so good… Little did I know that they would handpick the worst and most disgusting Company to do the delivery - CEVA LOGISTICS.

I’ll try to keep this as simple as possible as this has been going on for over a month now. I ordered a piece of furniture from Overstock towards the end of May 2021. I was notified it was shipped and was given the tracking number. Day after day, I checked the tracking and it never changed from “label created”. After over a week of this, I contacted customer service. They said they would try to trace the package and to wait a few more days. After a couple of days, they confirmed it was lost and sent a replacement. Exact same thing happened with the replacement. Going back and forth with customer service stating at this point I would prefer a refund and to shop elsewhere. They wouldn’t acknowledge my request for a refund and instead sent out another replacement.

I bought a large outdoor shade umbrella from Overstock, along with a base for it. The base came quickly. The umbrella was marked shipped, but never came. They eventually said it was lost and issued a refund. I had unpacked the base and put it together since the umbrella was marked shipped. Now they say it was a third party sale from their website and I must pay 20% restocking and shipping and boxing fees to get it returned. Just absurd lack of any quality in their customer service. I’m appalled. Don’t use Overstock, they don’t try to correct problems entirely due to their error. They will leave you holding the proverbial bag. Awful company.

I ordered two (2) nuLOOM Braided Casual Contemporary Loulou Jute Solid Area Rugs. The product's zig-zag stitching showed on both sides; quality was inferior. These are heavy. UPS charged me $136 to return the 8 x 10 rug. Return shipping will be deducted from my refund for the other 9 x 12 rug. Online rug buying is bad business. For me, shopping Overstock has been a $300 mistake!! They have lost my business.

Unfortunately after 15 months of having and using these blinds I need to update my review. My expectations of blinds in this price range were for them to last several years, which I don't think is unreasonable. Under normal usage the tensioner on one of the three blinds snapped which now renders it useless. You cannot raise the blind from the bottom or lower it from the top. I contacted Overstock to see if they could do anything to help with my situation. I was not asking for a refund, of for a replacement at no charge, but just requested a discount for the purchase of a replacement blind. Unfortunately they were not willing to help which in my opinion is poor business. Now I have to order a replacement blind and spend another $90+/- in order to match the other blinds I still have. Based on my experience I would NOT recommend these blinds.

When I returned a rug, I was told if I'd join Club O, I'd not have to pay shipping. He said I could return 3 items a month. He never said my return would be in store credit. When they finally processed my return, it was for in store credit. I wouldn't have joined club O if he'd been honest with me.

Placed an order and tried to cancel 1 hour later, they could not process it or price match to the much better price at target. Look elsewhere prior to ordering here, they seemed to basically not try to cancel it, it had not shipped out yet...

I recently purchased a toaster that appeared a much different color online than what I received. When I reached out to Overstock, it had to be approved by the merchandiser as this was a third party seller. They approved my return but refused to pay the shipping cost to return the toaster. When I received my refund, they again deducted the cost if shipping and handling for the item sent. This is poor business practices in a time where most sellers offer free s/h and free returns. I will never shop at Overstock in the future. They have terrible customer service.

I would give zero stars if that was an option. Placed my order for furniture ($1,400 ORDER) to have the money immediately taken. I waited 2 weeks just for the order to be processed. Then, EFW the delivery company chosen by Overstock somehow lost my 5 large boxes of furniture. Not one phone call but spent over 3 hours on the phone (with no exaggeration) to find out it is missing. Today, Overstock informed me that "oops" the item is now OUT OF STOCK so they will need to issue me a refund. But unfortunately, that I will need to wait 3-4 business days for that department to call me and issue my refund. So to recap: Order placed 4/16. Money sent 4/17. Order processed 4/27. Items received at EFW dock 5/11. Items said to be lost 5/18.

The site simultaneously claims their 'delivery is delayed', and also shows that it was delivered last week. I never received the package at all and no one can track it. I will never shop with them again.

I ordered a sectional sofa for almost 2 months ago. I have an overstock store card however I paid for it over $800. However I keep on getting track it from Estes saying they were delivered today. One day became two days. Two days became three days. I actually took off two days of work to make an appointment for it to be delivered. They never delivered the order. When I called to see what was holding up the tracking they said I live in a remote area that he couldn’t be delivered so I asked for a refund and told him it was fine. I never got the furniture. Still a month and a half I still don’t have furniture after a house remodel. They kept the money, did not refund any of my 800 and almost $99 back to me. Instead they credited to the account. I had to close the account this morning, they still haven’t refunded my money or is not talking about refunding my money so I have to go to legal sources.

Did not received my package is promised and do not know when it will get here. Simply says stuck in transit with no projected delivery date. If I would have known it was going to not be delivered as they told me I would have ordered from Amazon.

Ordered a set of patio furniture on April 22, 2021. Got a notification on April 22, 2021 that my order was shipped. Tried tracking it on UPS, all it stated was "Label Created". Till this day, the tracking information on UPS remains the same. Called customer service, I was told that they will get back to me and I am still waiting.... This will be my first and last time buying from this website.

Wow. Where do I begin! I was so excited to receive my Chocolate 3 piece faux leather recliner living room set. I also purchased the Protection Plan for 59.95. Well once my furniture arrives it was put into my garage until I was able to get someone to get it out. Remind you. There was a hole at the top of the single recliner box in which I stated... Well dang somebody wanted to be nosey and just torn open my box to see what color this beautiful set came in. (Didn’t worry because it was a small tear.) Long story short... FINALLY got the boxes ((ONLY 2)) Upstairs from the lower floor. The first box (that had the hole... OUT CAME THE D**n RAT (mice).. Yes I jumped from the floor to the ceiling ALMOST!! So I was very scared to open the next box but we did. I was looking for some more rats but no more appeared. But there was a hole on the side of the Love Sofa AS WELL.

Overstock is the worst company I've ever bought from. I buy a lot on the internet and I thought I'd give them a shot. They failed in so many ways from taking the order to processing the order to delivering the order. I will never shop at overstock.com again. If I could get my money back and send the order back I would but they refuse to take back the item and refund my money. My only recourse is to write bad reviews and tell everybody I know to never shop there again. I will happily shop at Amazon and eBay. Even if I have to pay more I will. Overstock is a non reputable company stealing hardworking men and women's money all for profit of.

I have only ordered from Overstock twice. I fell and broke my leg and am gonna be out of work longer than expected. I requested to cancel my order that HAS NOT shipped. But they will not I will have to return at my expense. I thought I would try something new and maybe save some money. It may be cheaper but customer service is a big deal for me so Amazon will be my go to online store.

In March, I ordered a product for an outdoor event in May. The shipping date indicated that the product would arrive no later than April 23. When the product "shipped," I received a notification, but there was no update to the tracking information. I reached out to customer service, who took two days to respond about my specific order, then didn't respond for five more days despite multiple follow-up emails and calls from me, then asked me to wait an additional three days for information from the shipping partner. At that point, they notified me that the product was lost, they were issuing a refund, and the product is now out of stock so I can't order and expedite a replacement. Now prices are up and stock is low everywhere. If customer service had been more responsive when I first noted the issue, I could have had time to order a replacement. They offered a $100 store credit but I will never buy from them again.

I bought a patio bar set,, it came damaged, they wanted me to go to a UPS store and return the parts, I said not going to a ups store. I have no way to transport it. Forget it. They insisted 4 times on sending me replacement parts, I said no every time, and they threatened to charge me again for sending replacement parts if I didn't return the damaged top, they sent it anyway, they put it on me to contact ups to stop the shipment, when they had tracking information. Bottom line I have a $500 patio bar with a damaged top, it's bent so bad the glass panels don't fit properly.

I paid for an expedited delivery service for Thursday delivery. Not only did they not make the date, but they also didn't tell me until the following Monday they cannot make the date. Completely useless. They couldn't hit a committed ship date if their life depended on it. I will never use them again.

I ordered a tv stand for the first time from this company. My account showed it was shipped and it's expected arrival. I also noticed the carrier's system showed no update. Upon checking with the carrier they told me a label was created but they didn't have any package. So I contacted Overstock and was told that this was rare that this happened???? That she would have to send my concern over to another department so they could find out where the package was. In short multiple customer service reps WOULD NOT issue me a replacement for the same item in a different color without paying additional money because the price increased.

This company is a HUGE rip-off for returns! We ordered a mantel with a supposed guarantee which they refused to honor. We liked the mantel but it had four nail pops with the FIRST use - and that was with a low heat fireplace! A call to customer service determined that they are unwilling to assist or return. Then! (I guess we didn't learn) We ordered some planters which showed up with inaccurate website description and extremely poor quality and found that their return policy said that they will charge as much for to/from shipping as it the item cost! We ordered a yoga gnome that showed up IN PIECES - so I refused the shipment rather than deal with them - they've marked the shipment delivered (even though UPS says it was not) so we are AGAIN out fifty bucks. I cannot recommend this company in any way any longer. We've had some things we really, really like from them - but their returns and their lack of customer service really scared us away for good.

Some items not eligible for return but some only have a 50% return and others are 20%. I bought 2 sets of sheets and needed to return one for fabric quality and the other for color misrepresentation. Ouch! There are sites with better return policies!

$65.00 item that they quoted $47.00 to send me a return label. Never shop there again! Stay with Amazon. Amazon was out of stock so I tried them, you are better off doing business with a store with reasonable returns, there are many to choose from with free returns.

I had this card 2 years and hadn't used. I received email notice that if I didn't use my card was going to be cancelled. Over the 2 years I had moved from Texas to Ohio. I placed order to avoid card being cancelled and affecting my credit score. It did not dawn on me that they still had old bank on file, since they had correct email and shipping address. When first payment was due, I went online and paid full balance with the info they had stored. Each day I checked my bank to check to see what had cleared, as I do every month after paying all my bills. After several days they were the only one that hadn't cleared my bank yet. I went online to see what problem was on their website and then realised they still had Texas bank info, and that account had been closed nearly 2 years earlier. I corrected info and entered my new bank account info and attempted to make payment again.

I ordered a dining room set (The Gray Barn) and it was delivered within two weeks. The company that delivers responded to a couple of my emails immediately, prior to delivery. The delivery men were super friendly. The dining set was well packaged, no damage and no missing parts. One of the pieces of the table has since broken, but I was able to order a replacement part online. Hopefully I receive it! Overall, positive experience.

I buy online products weekly and Overstock STOLE my money. Their app and customer service are absolutely the worst I've ever seen. I spent $300 on side tables that they delivered to an old address from 10 years ago but there is no place on their app to change or update your address. I put in the correct address when I made the purchase (in order for them to charge my credit card) but they shipped to the old address. They refuse to refund my money and they gave me the run around for over a month. DO NOT BUY FROM THEM. Go to Amazon. WAY better refund process.

I ordered an entertainment center through Overstock.com. It was scheduled for a delivery date. Day of, did not arrive. I called them, they said that the item had arrived at their warehouse, but was not scheduled for a delivery. Scheduled delivery again and gave the # of my bf and my own for contact as my bf was going to be at the apartment all day awaiting the delivery. Day of, kept my phone with me ALL day, no call to me OR my bf. At the end of the day, contacted them, they claimed that someone tried calling me. I had no missed phone calls or a vm, neither did my bf.

WILL NEVER ORDER FROM HERE AGAIN! It's on me to check but having been online shopping for years, I've never run into a company that charges this much for returns: nearly $80 to 4 duvet covers that didn't match, which is a hard thing to accurately determine from a small picture on a website. So upset, angry, sad, disappointed and felt taken. That's a lot of money to just throw away, especially right now.

Do not purchase from this website. Their returning policy is a RIP-OFF and that is why they are selling thing a bit cheaper. Customers can ONLY get the refund if it falls under their errors. If the customer wants to return the product because of change of mind, products' poor quality etc. The customer will have to pay for all the shipping fees (back and forth), shipping insurance, and tax.

Run! Overstock is non-communicative with a work ethic similar to that of a scam artist. I placed an order which never arrived. Overstock told me it was delivered and that they would call me back. I never received a return call. Three days later after I reached out to them yet again, it became obvious after waiting an additional 15 minutes that a supervisor wasn’t coming to the phone. Instead, the kind representative, Dave kept saying that the Supervisor said they’d call me back. We all know that wasn’t going to happen.

Bought some shoes that didn't fit. Sought to return them & they sent me a return authorization. Packaged them up, put the label on, took a picture of the box and off they went. Shoes get there but they won't credit my account. So, I follow up... NOTHING! After going around and around I gave up! The shoes were only $40 buck, but they are MY $40 bucks! They outlasted me. But when my balance card balance reaches Zero? Bye Bye & NEVER AGAIN!

I made the first order on 21 of January (**) of a tuxedo for my wedding. They canceled because they were running out of stock. I called them I ordered again (**) on the 23 of january. I even called an agent to make sure they have it in stock. She said yes and I even insisted. She said, "We have them." Now I ordered they wait 3 days again & canceled it of the 25 again. And my weeding is on the 30. Now I have to go to Indochino to buy a 600 dollar tuxedo. If you don't have the item please keep updating. I am still crying. This company is a true scam, they are not reliable, they are lying to their consumers. Why why you are doing this to me. I keep ordering you keep canceling. This is a very very bad company. I wish they will file for chapt 11. I am a true consumer. Refers to my orders number. This is my first time seeing a company working against itself. And chasing away their consumers. I will never order from them.

The table I bought is perfect with the height of my bar stool chairs that I had already. No furniture store had the height table that I needed but Overstock did. Overstock is highly recommended. Give them a try.

I have several promotional plans and was told to make an additional payment and then call and tell them which plan to apply it to. I did that and it still has not been applied to the one that is maturing soon. I have called several times and was told it will be done but it has not been done. This means that a customer will never be able to pay off their promotional plans and will pay interest. I would not recommend this card to anyone. The service is poor because they all read from a script and then make you promises to get you off the phone.

I ordered a futon cover and changed my mind so they cancelled the order fast but then are slow playing me on returning money to my PayPal account. If you like having to go to live chat 10 different times and being told 10 different time frames, then this is the place. It is not for a refund, it's for a cancelled order and nobody at Overstock.com can give the same answer. Very poor customer service and I will never shop there again.

We bought what we thought was going to be a beautiful bed. We were told to receive it 1/11 and today is the 18th and we still don't have it. We tried to contact Overstock via the 1-800 number, the "0" key doesn't work, and they disconnect. We try to chat and we spin into a never-ending chain of computer-generated garbage. We have a purchase of over $800 we can't arrange to be delivered and no way to get through to any Overstock people to find anyone who cares. God only knows what would happen if the bed came in missing a part or a part was damaged. Overstock's customer service is deplorable and we are about ready to contact our credit card company and get the charges reversed. What a shame. Total BS on a large investment and a waste of our time for almost a month.

I ordered 2 dining-room chairs from Overstock. One of them arrived (actually earlier than promised), the second one NEVER made it to my home. When I unpacked the chair I noticed a label affixed that stated that this product may cause cancer, birth defects, etc. I immediately checked the online ad that advertised the chair, there was no mentioning of any such warning whatsoever. I followed this with a call to Overstock. The first person that I spoke to never even heard of such a complaint. The second one promised to let me return the chair, but first tried to charge me for those costs. Long story made short, I was on the phone for over an hour originally. There were about 2 dozen e-mails back and forth before the latest one now (2 weeks later) promised a refund that I may receive in 5 business days.

Mid of December I purchased some items for outdoor seating and had to pay right away. A week later I received an UPS update that the item was shipped and I can expect the delivery 3 days later. Then I saw that my items was delivered within the US but I am located in Canada. Hotline told me not to worry, it will come that day. But: NOTHING. Later I found out that it was delivered to the next carrier LANDMARK. It took a time until they shipped to Canada to the next carrier Canada Post. Here the shipment was sitting untouched for days but I always got an update: Estimated Delivery 07. January, after that 11. January and today it was saying TODAY. As soon they they charged your credit card, the game is over and you are screwed. Won't deal with these mafia guys again. The employees of the hotline are just sitting in their office waiting for the next pay cheque and that was it. Customer service is a language they DON'T SPEAK AT ALL!!!

The customer service at Overstock is extremely rude, disrespectful and unhelpful. I would never buy from them again because they scam people by charging them way more money and then don’t price match.

Overstock.com is a terrible company. They sent wrong color couch and love seat. Called was told they would send right color couch and love seat. They sent second couch and love seat. Wrong color again. They neglected to pick first wrong couch and loveseat. They left 12 large boxes in my daughter 's tiny one bedroom for 5 days. I was assured they would all be picked up. Overstock assured me all call tags were issued. They were not. My daughter had to beg UPS to take all the boxes. They left one box. Took 11 on the next day. They finally came and took last box on day 6.

I decided to order furniture for Overstock after finding IKEA out of so much during the pandemic. I was moving n a few weeks and needed several items. I ended up buying 5 items. Without exception, I had nothing but problems from ordering, to shipping, to building, to returning, to getting the refunds. One item was delivered without any notification, another was delivered assembled but damaged, 2 other items were missing parts and the instructions were so poorly written/pictured that it was impossible to disseminate one part from another. I waited over 2 weeks for a refund on one item before I finally had to call my bank.

I got scammed with some drop shipped China knockoff. Will never buy anything from here again. Absolutely disgusting trash. Arrived late in no box, just a bag which was ripped and the item is such poor quality it's falling apart. Indescribable disappointment. Stay away from this website unless you enjoy throwing away money.

My bookshelves came damaged, it took weeks to try and get a refund and I only got a partial refund. This is the worst company. I had to go through several people and waiting on hold forever. I had to literally throw a fit to get anything done. After all the people I went through a third party (who didn't speak English) took weeks to get back to me.

I purchased a jacket from Overstock.com from the company Powinda Sports on December 5, 2020. I was supposed to get it on the 11th. Never came, contacted the site they said to wait a day or two for the mail is running late. It’s now December 29th. No jacket. The seller texted me at midnight a few days ago and with horrible writing skills that they would indeed refund my money. Then I contacted them during normal hours the next day to say I never got the item or refund. Then they changed their minds and blamed the post office. I contacted Overstock to ask for credit or refund. They texted back again with horrible spelling (guess they don’t have spell check) that they will not do anything to accommodate. I will never use this site again.

I purchased a wallet from Overstock.com and the description was inaccurate. It said snap closure but it was velcro. Then I went to return it and they charged me $3.08 to return the product. They should have honored the description - since it was inaccurate they should have issued a full refund without question. I will never buy from Overstock again. What a rip-off.

Ordered a media stand in November. My credit card was charged on Nov 27th. I am still waiting on my product. Overstock.com has done little to resolve other than forward complaint to vendor, who claims product was "lost" upon pickup. (Original tracking number stated "waiting to be picked up".) Vendor said it was "lost when picked up" and offered a refund. After much back and forth, and my researching the website and vendor's website, I found that this product is still being advertised as in stock and available. I responded that I wanted my shipment ASAP. I was told that it would arrive Dec 29th, please be patient.

I paid for a mattress on Nov. 26 and was notified of shipment on the 29th. Given a tracking # that doesn't produce a result, and one month later they refuse to refund my money saying they are 'looking for it'. It was advertised as 'in stock' and now they are just giving me the run around. You've been warned. Now I have to waste more time working with my credit card company to cancel the charge and discontinue the account # since it has been compromised.

I am trying to return a defective item and the seller giving me the runaround and Overstock.com not doing anything. I have emailed them numerous times and all I get is the same runaround that that it was forwarded to seller.

This company is the biggest scam I’ve ever experienced. It took two months and 5 shipments for me to receive my tv unit. The first unit they sent arrived in 3 pieces, but I only received 2 of the 3. So after my second attempt with customer service they finally sent me a replacement in hopes that my third piece would arrive. It finally did after 3 weeks of waiting for the replacement package. Then we unboxed everything to start putting it together and multiple pieces are cracked, bent and broken... OH and to top it off, they were supposed to send me return labels so that I could ship back the extra replacement pieces that I didn’t need for free and they sent me the wrong return labels. 100% do NOT recommend this company for furniture.

I ordered a bed frame with draws the storage underneath. And when I put it or try to put it together. All there was was three pieces of wood and a bag of nails. No directions and no bed frame. I have emails back-and-forth with all the stock and they keep telling me to call the warranty number since I have a five year warranty. And the warranty people are telling me that I have to deal with Overstock. Everyone it's giving me a runaround. I just want my money back. I will never order from them again. I suggest nobody does.

I have order kurta from overstock.com, but I did not received my item and when I asked for money back, they never response nor my money back. If they have excellent customer service then I should have got my item or money.

I purchased a bed that was suppose to be grey in color. When I received the bed, it was obviously beige. I tried to call and start the return process. The rep. advised me that it was going to be $155 for return shipping. Why should I have to pay for the return shipping costs if it's not the color that was stated? He continues to tell me that if I get a membership, the shipping cost would be free "BUT" you would get store credit instead of the full refund back onto your CC. WTF??!! Total scam!! They screw you either way..

Purchased a weight set. Didn't know it was a third party seller. They created a shopping label charged me and never sent item to Fedex for shopping. Overstock won't help even though payment went to them. Their answer is "try to get in touch with seller," whose number doesn't work and Email is returned undeliverable. They obviously don't check whom they allow to sell on their website and are unhelpful when something goes wrong, at least Amazon is helpful.

Terrible Customer Service! I will never buy from Overstock again and I will advise my family and friends of the same. My original order was placed on Nov. 25, 2020 and my call to customer service was on December 7, 2020. I tried to return some carpets and the shipping charges were exorbitant. I spent $290 on the rugs and was expected to spend another $200 to do the return. The customer service representative was rude and condescending. When I asked to speak to a supervisor I was not permitted.

11-inch Pocket Coil Twin/Full/Queen/King/Twin XL Mattress. ITEM #**.

I purchased a desk on a Sunday. On Wednesday the price dropped $15 dollars. I chatted and was told that it is not eligible for price adjustment, but just this once they would do it. Then on Friday, the item dropped another $20. I was again told they would not honor a price adjustment on my order. However, the item I purchased still showed it was being processed in the warehouse, so I said I would just cancel it and reorder.

I ordered three stools for kitchen table. When I receive the stools I didn’t like them, they didn’t look as good as they did on the site. The black was faded and not a glossy look. When I returned this back to Overstock I paid for return shipping out of pocket. However, we are overstocked received my items They deducted another -$69 from my return as a “shipping fee”.

I purchased king sheet set, 2 queen comforters and 2 duvet covers, 100% cotton and down. It was cyber Monday and they kept noting I only had a couple hours to buy. I believed what they advertised as being discounted prices. After purchasing and when I had the time, I compared the prices elsewhere and I overpaid a LOT for the items at Overstock. Not only that, but when I checked their site, the prices for the items I purchased were LOWER!! What a scam this company is, they lied about their Cyber Monday sale, used unethical techniques to get people to buy within a certain period of time and scammed people into buying from their site. I will NEVER ever buy from this company again. My advice to everyone is if you do buy from them, ensure you compare the price elsewhere and definitely do not get scammed by their bogus sales, they are lying!

I love shopping at Overstock. The prices are always competitive. The products are of high quality. The delivery is always good. I love their rewards program. Customer service representatives are very knowledgeable, friendly and helpful.

I was overstocked for about 5 years. I put all my stuff in storage and I end up lost everything out of my storage so I had to start over with completely so I got in contact with Overstock and I bought my liberal set and my bedroom set from overstock and I am still sleeping on this furniture and when my bedroom set in my living room looks very nice. I think they give good product and they're on time and they're not extended expensive as most companies that I see like Value City and their payments are fit my budget.

I enjoy online shopping. Overstock.com provides many different products including furniture. Sales are frequent atop the already low prices. Shipping estimates, warranty info and reviews are included.

The furniture that they feature with pictures and descriptions usually do not match what you purchase. And when you contact them, you get the run around, and told if you return the item, you have to wait an unknown time for what you actually wanted because your actual item is out of stock, and you do not get a refund, but store credit.

Overstock does not allow you to review correspondence that you have had between you and other merchants. With sites like eBay you can view the correspondence records that you have had with other merchants and even with eBay customer service but with Overstock there is no record keeping and you have no record of what message you sent to merchants.

My experience with this store when I recently purchased a king size bedroom set The salesperson was very thorough in helping to select what would fit my needs. I would recommend them this place of business to anyone.

I purchased a dining table via Overstock. The description included the words stainless steel finish. When I received the table, brand is Inspire Q, it was gorgeous but not stainless steel finished. It was coated with a soft bronze looking paint? Epoxy? Not sure. I actually was okay with the look but the finish chips at the slightest use. You can't set the table without chipping the too soft finish. I contacted overstock and they offered a refund of $85.00. Mind you I paid over a grand for the table on sale. They said otherwise I could return it for a refund. The boxes are long gone. I didn't use the table for 3 weeks initially because I wanted to find the perfect chairs. So the packing is gone.

I'm looking to get a new bed and living room furniture for our house. Was referred to them by a friend and they love everything they got. Great price, got the quality. Everything is great, quality nicely designed.

Bought a computer from an independent seller, it didn't work, sent it back and will not be getting refund or replacement. Contacting Overstock customer diservice by email is not an option. You can choose chat but must trick the chat bot to get a real human. Eventually the chat bot says it will connect you to a real human but after 20 minutes of no customer diservice agent the chat bot will disconnect you and close chat.

Just ordered some bedroom furniture, very nice stuff. Some takes a bit to assemble, but once put together it is very sturdy. We needed to contact customer service and once and they were so helpful and thorough.

I really liked finding the things and started out filtered that I was looking for. It was an overwhelming. They had just enough furniture for me to browse through. I like the selection and it wasn't too much Furniture so it wasn't overwhelming for me to look and see what they have.

I ordered a bed in a box from them. It was supposed to be a Sealy. It was not. It was supposed to be firm. It is not... but I kept it anyway.. I bought it three years ago and already need a new one. I won't but from Overstock again. I will go to a furniture store that specializes in beds so I can physically see what I am getting.. Do not like the bed in a box.

Pretty good success ordering online here... Prompt delivery and packaged well... Products selection is also very good with good pricing... You can rely on them. That's all I can say at this time!!! Happy shopping there!!!

I had a wonderful experience with Overstock. The store is filled with affordable and stylish furniture for your particular look you are trying to achieve. The website was easy to use and informative. I would definitely recommend this store to my friends and family.

Overstock has been my go-to online retailer for more than 5 years. Quality, great selection of items, and exceptional customer service are the things that have kept me coming back time and time again. Sometimes just to browse and compare, sometimes to buy.

SALES ALL THE TIME. JUST COMPARE. Prices seem high on some things. I love the variety of items that they have to sell some unique things you don't find anywhere else. I love looking each day to see what's new.

I purchased 3 counter stools, so it took 2 weeks to receive the order, when I received the order Overstock sent 6 chairs instead of three stools. I contacted customer service and asked them since it was their mistake if they could expedite the stools, they told me they could not do it and I had to print out return labels and take packages to nearest UPS store. Never again will I purchase anything from OVERSTOCK

I AM VERY DISAPPOINTED IN OVERSTOCK.COM. I'd ordered a lamp and it was not only delayed (4 weeks to receive) but I was shipped the wrong item. I am waiting to return the item and I am expecting every cent back including shipping cost. And I WILL NEVER order from Overstock.com again.

Absolute worst customer service I have ever experienced! This has been a long drawn-out, horrible experience, but I will try to keep it as short as possible. We purchased a Simmons Casegoods Anthem Collection 5-Piece King Size Bedroom Set from Overstock through Amazon on 7/30/2020 for over $4,000. I took a day off work to wait out the 6 hour delivery window provided by Overstock. The set arrived and were set off in our garage. The boxes appeared to be in satisfactory condition. I then arranged for some help, and the three of us spent the majority of a weekend moving the old furniture out, unpacking the new furniture, moving it from the garage and assembling it.

I ordered rugs for our new house on 10/5, with a delivery date of 10/8. Two out of the 3 items were delivered, but customer service had no idea when the third rug would ship. I finally received a shipping notice on 10/14, but by 10/19 it wasn’t tracking and FedEx didn’t have it. After 5 phone calls to customer service on the 19th, I finally got a manager to agree to issue a refund for the rug I never received. It is now 10/27 and I am still waiting for the refund. I contacted them on 10/26 to ask about the refund and all they said was contact the bank. I paid through PayPal, so I am now asking them to investigate. I would never purchase something from Overstock again and don’t recommend the company.

In this day and age with COVID, online shopping is the way to go. I purchased a $200 hair dryer that was defective when it arrived. I turned it on, and the motor made a noise like it was revving on and then it started. It didn't start immediately. I used it three times and each time it did the same thing. My stylist recommended this product so I asked her if that happened to hers. It didn't. I stopped by a local Ulta store to check their display model, and their model also started immediately. I had purchased from Overstock to save $10. What a joke. Overstock says because it's a beauty product, they won't return it. I submitted a complaint to the Better Business Bureau as this is a shabby way to run a company. The ELECTRONIC device is DEFECTIVE which could cause bodily harm, yet the customer service person hung up on me when I asked her to explain why this was exempt.

Twice now! And on 2 different days I've gotten Jessica who can hardly understand what is being asked - in a clear simple manner. When asked (both times) about returning and ordering an item, she puts customer on hold; leaves us there for 20 minutes after which phone goes to a busy signal and clicks off to a dead phone. Spoke once to a supervisor about Jessica doing this - but nothing has changed. Poor example for Overstock.com. I urge others to NOT shop there because I won't be.

I ordered the coat September 28th and to date I have not received the coat nor has the shipping details changed since 10/6. I have called on multiple occasions to resolve this issue and cancel the order. The representative expressed that it was my fault for buying the coat and I should’ve known better. Beware of buying anything from marketplace or Overstock overall. I’m having a negative experience receiving my items as well as the money I paid for the item I did not receive. Good job Overstock.

On 10/8/2020 I ordered vertical Blinds for 90w×80L $222.86. They charged me for 3 $668.58. About 30 min later I checked my account I contacted customer service. They said once my order get to the warehouse I have to wait until three individual 90W blinds are delivered and return to sender, when the order got to the seller they called me they knew it was a mistake because one of the measurements would fit a doggie door. At this point I've sent Overstock.com several emails explaining that was a mistake I only wanted 1 and the measurements I also told them the seller has been in contact with me and the seller info. Instead of contacting the seller C&L WINDOW TREATMENTS Overstock.com insisted on sending me the wrong measurements.

I ordered 2 bathroom rugs from Overstock based on their website using my points and credit card. When I received items I found the color wasn't anything close what showed on the website. The items were received stuffed and I mean stuffed into a plastic envelope which had a tear and you could see the color. I was not able to locate another plastic envelope and I purchased a small box and returned items (using Overstock return label). Overstock received the return and Overstock decided to give an in-store credit which I was never advise about this procedure. When I called and asked about my credit I was told I had approved an in-store credit which was a lie.

Will not even exchange a product that is RIPPED/DEFECTIVE. Insulted me with a $10 credit after a purchase of more than $200. Product was defective out of the bag. Took me an hour to get compliance for a refund.

I ordered a rug which their website site said would ship in 1-2 business days. After a week I received an email saying my rug shipped, but when I clicked the tracking button in the email it went nowhere. I went to the website and logged in. After drilling down the site said the rug was “awaiting” pick up by the shipper. I checked back every couple of day and now 10 day after ordering the rug, it still listed as Awaiting pick-up by the shipper. I used online chat to talk the “customer service” but they had no ability to know if the rug shipped. She could only pass along the issued to another department, who would get back to me in 2-3 business days. In summation buy a rug from Amazon, instead.

This company sent my package to my old address (moved from Kentucky to Florida). A customer service person said it was because that address was attached to my Payment type?? I have talked to numerous people telling me they cannot help because the item came from a 3rd party vendor. I get emails from Overstock at 230am asking me if I can retrieve this item. They have not attempted to pick up the item and will not credit back my account. $190 lesson to just stick with Amazon.

I WOULD GIVE THIS 0 STARS!!! This is the worst company to deal with. They do not care for customers. I purchased a fan on a Saturday night. A few minutes later a cancelled the transaction because I found it way cheaper on another site. I was informed that it was too late that it has been shipped. I find that impossible. I called to cancel order they would not, I asked about matching the price they couldn't because I was not an Club O member which you have to pay $20 for it.

On September 10 of 2020 I ordered a mirror for my small business. Because of COVID-19 I was already struggling to re-open and was forced to find another location to meet my clients, Along with that came purchasing some furniture that I needed for my new space. This order in particular was for a oversized mirror. After waiting to receive the mirror for two weeks I finally contacted Overstock because I thought it was odd I hadn’t received my item yet. I text their customer service number and they informed me that somebody would be with me in 2 to 4 business days. Which I thought was pointless and inconvenient. The next day I got an email from UPS saying my order had been shipped and it would take 24 hours for the shipping information to update. Later that evening I got a another email from Overstock saying that my item has been shipped and they apologize for any inconvenience because normally takes about 10 days.

I have used Overstock in the past and have returned things in the past but today ended my association with Overstock! I had a $1200 table to be delivered this afternoon and the driver of the contract delivery company couldn’t find my address on gps. He called and I attempted to explain that we were a new area and if he would put in the street name one street over it would be in there. He couldn’t understand me and asked me to text which I did. He then got confused about everything and his dispatcher told him he had been instructed to not deliver because of the zip code discrepancy of WHICH THERE WAS NONE! HE HAD THE RIGHT ADDRESS AND THE RIGHT ZIP CODE. This is where OVERSTOCK comes in. I called them and the person said he would connect me with the delivery service and assured me he would stay on the line. When I finished the unsatisfactory conversation with the delivery service, HE WAS NOT ON THE LINE!!!

I ordered a ring and it's been in Buffalo for 6 days now! They refuse to refund....my wedding day is tomorrow! NEVER AGAIN WILL I EVER ORDER FROM OVERSTOCK.COM. I am soooo unsatisfied with this 1000$ purchase that won't even arrive on time....they promised it would but since I'm in Ottawa and my rings are in Buffalo!!!!@

I ordered a carpet and realized Overstock had my old address. I called within an hour of ordering and the rep said they don’t change after shipping. I said there is no way this is being shipped as it has only been an hour. She agreed and said it should not be a problem to change address. A few days later I saw it was now being shipped to the wrong address and after many, many calls with them telling me to call FedEx, the item indeed was delivered to the wrong address. There was no one to assist me at all.

I ordered sneakers on Overstock. They sent the wrong size and when I tried to return - they told me to contact the seller (I thought overstock was the seller). I tried to contact the seller to no avail (emailed and called several times). Then I chatted with overstock who said to contact the seller. (I DID). Ugh.. They said if no one responds to get back to them. I did and then got email from overstock that the seller said the issue was resolved. It is not. And then chatted with overstock who says contact the seller.. Going in circles and no one is helping me. Soooo frustrating... lesson learned... Amazing that companies can get away with this.

I bought a bed frame using Overstock.com but the bolts with the product were defective, they didn't fit the screws. Overstock sent me to the manufacturer for replacement parts. The manufacturer was not responsive, so when I asked for a refund and shipping label so I can return the product (per overstock's return policy), Overstock said they can't give a refund for this item as it was sold by a seller through them. They said I have to get it from this unresponsive seller. There was no indication of this caveat when I made the purchase.

Ordered an office chair and folding table from Overstock. Products listed as new. What I received was not new. Repackaged, mismatched packing material, loose parts, scratches (minor but enough to tell me the products I purchased are not new). One of the items was advertised as a table set (table and chairs) with pictures to match. Only table arrived. I tried to leave a review. It was never published and the table immediately went out of stock. This experience was enough for me to attempt to close my Overstock account. I would no longer purchase from a company that relies on scamming to sell their products. As of today (9/7/2020) I am still not able to close my account.

I purchased a chandelier for $600 and there were no written instructions. I contacted Overstock repeatedly, and eventually the manufacturer. No help with written instructions. I paid for 2 different installers and an electrician and nobody could figure it out. 9 months later, I have to throw it away and Overstock would not help with any store credit.

Signed up, joined rewards club and was given a credit limit. Ordered a recliner but due to poor customer service on a subsequent call, decided to cancel purchase. About a month later, receive a statement from them. Call up and was told rewards club was not cancelled. Cancelled that. Then receive a paper bill from their 'bank' saying I owed a balance. Just got off the phone with them and apparently because did not cancel the rewards club membership, (which I presumed I had done with late July call), within certain time frame, still owe for a month of their service even though I never received a product from them and to my knowledge, never received any benefit from their company.

On May 28, 2020 I received an order from Overstock.com. (order #**) A recliner chair that was from a whole-seller, Acme Furniture in Southern California (model #Item #20705389). In July of this year, two months after receipt, the footrest would not stay down. The latch mechanism broke. I called Overstock to get a repair or replacement. They informed me that their policy was 30 days only and there was nothing they could do. They didn't even offer an apology and in fact were very rude.

Please make sure you check the whole item you purchase. I purchased a soaker tub by Vanity. It was delivered in a huge box, I opened the box and checked the tub for cracks or damage. Nothing seen, Remodeled my bathroom with a new floor and tile. When ready to put the tub in we turned the tub over to make sure the leveling legs were set. That was when we noticed that 3 of the 6 legs had damaged or missing welds. When I called them they said, "Sorry. It is past the 30 days for returns" and they couldn't do a thing. Never realized you had to actually check the actual construction of the item. Will never buy from Overstock again. PLEASE BEWARE.

I purchased the 3 piece flower art wall and it turned out beautifully. My living room looks larger. The pieces came protected and nicely packed. I used Command to place them on the wall and it worked out fine.

I purchased a Sunjoy 10x10 Gazebo with Netting and Khaki Canopy from Overstock on August 11,2020 for $300 Order# **. I was told it would be arriving on August 24, 2020. I was given a tracking number. When I click on the tracking number it confirms that it has been shipped was at the UPS location where I live. I never received it. My husband called Overstock last night on August 27, 2020 and spoke to a Customer Service Rep. He was informed that it actually never shipped and was out of stock but his debit card was charged the $300. She said she would check the warehouse and call him back in 4 days to confirm.

I can’t express enough how much I can’t stand Overstock.com. When I ordered my bridal set, I ordered the engagement ring and wedding band. Those idiots sent me 2 wedding bands instead. Don’t order from them. The return process is god-awful.

On August 13th, 2020 I ordered a bed and it never came on the 20th of August. I call the day of the 20th to find out where my bed is and no one could locate the bed... Overstock blamed it on UPS, then it got lost in the warehouse. I never got a clear answer on what happened. Oh and all of a sudden the bed I wanted was out of stock. The first order sat in processing for over a week. I was so upset because I had purchased furniture and decor to go with the frame and now I don't have a bed. And now I have to return all of this stuff because I don't have the bed. Then I decided to try again.

In May, 2020 I attempted to order a gift for a family member. As soon as the order was processed I found out the beds I had ordered were not what they wanted so I attempted to cancel the order within an hour of the order. I had not received a confirmation. Because we were in the middle of the pandemic, there were no staff available to assist, I left messages about the problem and no one responded or acknowledged.

I purchased an umbrella base through Overstock, received an email the item shipped with a tracking number. I opened the link the next day and noticed it was still at the "label created" stage. I waited a few more days and tried again, still at "label created". After about a week of no status update, I called. They said the item shipped and they would put a trace on it and asked me to give them 3-4 days. If it came back that it was list, they would reship the item and I was given a new order number. I waited and finally the new order showed on the system and the old number showed as refunded. I didn't actually get a refund, but guess they had to do that to open the new order. 10 days later, the status was "at the warehouse", so I call again. I was told it's being filled. I asked if generally takes 10 days. She opens up a new case and the email I get today is that the item is not available and I would receive an email. I have been waiting at least 6 weeks for them to tell me they don't have the product, I will never order from them again.

We have spent several hours on the phone with Overstock over the past few days in an attempt to track down the sectional that we paid for and ordered a few weeks ago. I don’t wish to revisit the entire timeline, but as a consumer I feel the need to weigh in with how we feel this process has been handled. To date, we’ve paid for a product which Overstock.com advertised as in stock and was contractually obligated to provide to any buyer. This transaction was executed in good faith on our part, and as with any consumer purchase was based upon the implicit assurance from Overstock that the product and process were legitimate. Likewise, Overstock.com processed our payment promptly and provided multiple updates as to the delivery date of our purchase.

Table made by GoPlus and sold by Costway which is a third party vendor to Overstock. The top to this small table was very difficult to attach and would not stay attached. I wanted to exchange it for one that wasn’t defective. (I found out later that I am not the only one to have this problem with this table.). I emailed Costway many times but never got a reply. They told Overstock that they had sent me an email but I never received it. Apparently they had an incorrect email address. I tried to call them per the instructions on the order information that said, "Please call the number below." Below it said: Phone Number: N/A. I also spoke with Overstock several times and was told each time that either a return label or the forwarded email from Costway would be Emailed to me and I should hear something within 24 hours. Crickets!! Never was I contacted by either company!!

Overstock charged my card, but wouldn't help with my return. I wanted to exchange the shoes, Shoes.com, the 3rd party, hung up on me instead of answering questions. 6 calls, emails and I hope a refund??

I ordered a recliner from Overstock, and the back wouldn't properly go into the base. Then the chair started ripping at the seams on the footstool part. I contacted overstock and they told me they weren't responsible for the chair, someone else was. Now I'm dealing with a company I know nothing about who send me generic emails. Just beware ordering from overstock. (

Worst buying experience ever! Wouldn’t recommend anyone to buy anything from either Overstock or Clickhere2shop. Cancelled my order before it was shipped out but still received it. I had to pay out of pocket to send it back. Their Customer service and return policy is horrible...

Please do not order from this company... Customer service is awful!!!! Again do not order from this company... I wish I would have read the reviews first... I place an order and keep getting the runaround about it!!!!