Overstock Reviews

Although Overstock can have solid products and good pricing, IF you have an issue their customer service is terrible. They refuse to refund me for a rug pad they confirm they received back on January 3 but provided a 15% off coupon for my next purchase instead after shipping the wrong product to begin with. There will not be a next purchase!

I will NEVER order from Overstock again. Loooong story…I was given an estimated delivery date of Jan 6th. Overstock failed to mention that date would be pushed back due to their shipping partner (CEVA Logistics) being closed for the New Year holiday… Apparently their New Year is on the 6th?? I called 3 times and sat on hold for 45 plus minutes while Overstock tried to reach their shipping partner CEVA logistics. No answer and no response to emails. I then called CEVA myself and was told two other estimated delivery dates only to not get my order on those dates. I called back and was only then told it would be further delayed because it was a large item that it required a special driver for delivery… It was a bed frame people… Not a US Army tank.

Buyer be aware!!!! Their return policy is unjust and unfair. Over the years I've placed several orders with Overstock.com without a problem, no returns. For the first time an return was necessary, they gouged me with 20% deduction from refund. I no longer want to do business with Overstock.com or any of its affiliates.

I ordered wallpaper for a remodel design project and several came that were not the color described. I needed to return them and they indicated they would charge me almost $300 in shipping fees for $600 worth of wallpaper. This was all online because I was never able to get ahold of customer service after trying 8 times and waiting hours to reach a live person. All of the wallpaper could be purchased on amazon with free returns. Please save your time and money! I will NEVER shop with bed bath and beyond /Overstock again!

I was trying to purchase a area rug from Bed Bath and Beyond and there was a fluke in the system that dropped me into Overstock website where I had previously scrolled at other items: my area rug was in my cart at the time but what I believe was a bug picked up items that I didn’t authorize to purchase. I tried contacting Overstock immediately when I noticed I hadn’t received a confirmation from Bed Bath and Beyond but got email from Overstock confirming an order I did not authorize— although Overstock website indicates 24/7 chat service in attempting to chat or call the web link is broken.

I purchased a Burberry tote and zipper pouch based on their authentic guarantee. The items I received are counterfeits. I contacted customer service and they refused to make it right. I have now filed a case through PayPal to see if they can help me.

Worst customer service! Sent me the wrong color item in my order when I understood it was available online otherwise I would have ordered from another vendor and saved about $20. I waited on line for over an hour to hopefully resolve and have some of my money returned but decided to return the entire order. Won't be ordering from Overstock again.

I purchased 4 dining chairs on Overstock during after Thanksgiving sales. When I tracked the order in the delivery due date, I discovered that it had been cancelled. I’d had no notice of it being cancelled so I called customer service. The agent said the warehouse canceled it due to being out of stock. I pointed out the chairs were still available, but now at a higher price. I was basically told that’s how it is. I asked for a supervisor and was told she was busy but would call me back.

Very disappointed. I ordered an ottoman because they said they could get it to me fast. They can't. It was supposed to have been here by Wednesday - it wasn't. Then the date was updated to Saturday and again, nope - still sitting in California where it's been sitting since I ordered it. It has not moved in six days. When I finally called, the agent told me that it would be at least Tuesday now and I have a feeling that date will change because UPS doesn't want to deliver an oversized order before Turkey Day.

Overstock had a really nice selection, and the prices were better than what I found elsewhere. My order arrived on time and packaged well. The quality of the furniture was good, though the color was slightly different from the photos. Customer service was responsive when I had a question, which I appreciated. Overall, a smooth experience and I’d definitely shop here again.

Tried to cancel an order. I was told it was cancelled and would not be charged. The item arrived a week later and was charged to my account. When I called to return it, I was told the cost would be $44. The item only cost $55. Total theft.

I am beyond disappointed with my experience on Overstock. I purchased a rug that was very expensive, and when it arrived it was manufactured defective, completely uneven, and looked nothing like the quality they advertised. For the price I paid, this is absolutely unacceptable. To make things worse, the customer service was not helpful at all. Instead of helping resolve the issue, they kept giving me the runaround with slow responses and zero accountability. No real solution, no urgency, nothing. I’ve never felt so ignored by a company after spending so much money. Save yourself the frustration. I will never order from Overstock again, and I strongly recommend others think twice before buying anything from them.

Wow! Should’ve looked at the reviews before I purchased! STAY AWAY!!! Sent me wrong item and using any excuses not to send right item. HOW IS THIS PLACE STILL IN BUSINESS? Don’t shop here! Unless you want to get scammed!

Do Not Shop Here! We ordered a sectional that arrived shrink-wrapped. When we opened the box, we discovered the fabric on one piece didn’t match the rest. We sent photos and requested a refund, which the company approved — but the shrink-wrapped cushions won’t fit back into the original box. Now we’re being forced to spend $127 on packing materials and deliver the sofa ourselves to a UPS location. We asked for a gift card to cover the cost, and they refused. Their customer service is disappointing, and it’s clear why this company has an overall 1-star rating. Save yourself the trouble and shop elsewhere.

I am so disappointed in how this went down. I went on to order a rug. (They did have the best price by far) I was asked to submit my email for an additional 15% off. (100$ off) I did this and never received a code. Called customer service, and spent 40 minutes on the phone. The representative said he would call me back within the day. He never called. I had the rug in my cart. Called back 2 days later. I had decided to just get it if I couldn't resolve issue as I didn't want the rug to disappear. The young woman I spoke with said they had been having trouble with the codes being sent. I went to order and it disappeared from my cart. That size was gone. I will now have to pay double. I wish the first rep would have just said they were having trouble. :(

This was the first purchase I ever made at Overstock.com and it's my last. I purchased a queen size bed that was delivered in two boxes completely damaged and after unpacking, the bed itself was severely damaged. I took pictures, contacted Overstock.com the day of delivery, sent them the pictures of the damage, and have been waiting for weeks for a return authorization. After numerous phone calls to Customer Care and getting nowhere, I disputed the charges with my credit card company. Based on their written return policy, I should have received a return authorization immediately. Whatever you do, DON'T BUY ANYTHING FROM THIS COMPANY! THEY ARE FRAUDSTERS..

I ordered a coverlet set and a shower curtain, totalling approx $98.00. Unfortunately, I need to return the items because the coverlet set didn't match my other decor, and the shower curtain is of cheap quality. No biggie, as I shop online quite often (just not with overstock.com in quite a while) and am used to having to return items from time to time. Well let me just say that I am beyond appalled that they want to charge me over $24.00 to return the items! I'm surprised they even have any business since their competition offers free returns. I will absolutely never shop with this company again! Wayfair and Amazon will continue to get my business!

Have ordered a scooter. Paid with my credit card. Confirmed purchase has been paid. Overstock purchase recommended by a friend. Wow. What a mistake. Have attempted to get in contact with no success. Contacted my credit card company to reverse these charges. If unable guess my money is gone. Maybe they need it first than I do. Do not waste your time or money doing business with this company. Stay far away. Have ordered from other companies with no issues. Will continue with these other companies.

I bought a compressor and three weeks later I called because it hadn't arrived. They told me that the order number didn't appear, that maybe I had been scammed. They treated me badly, they didn't want to put me through to a supervisor. They're thieves and scammers...

If there is zero star for review. I would do it. Please stay away from Overstock.com. I ordered the item and pay for more than $100 USD, but when I received it. It looks very cheap, poor product and not as description that they advertised on their site. Lying, rip off, fool customers. When I call to request for return, they said that item is non-returnable. That's it. You paid already, now you deal with it. What a scam seller.

This is the first time I've ordered from Overstock in many years, and it's definitely the last. I ordered 3 items, and my card was charged immediately. Over the next few days, I got emails that all three orders were being cancelled because none of the items were in stock. Fantastic! Then why are they on the website? Still waiting for my refunds. Overstock is a scam and garbage. Will never order from them again.

I ordered what I thought was a full patio set and tried to cancel the order before it shipped when I discovered that it wasn’t the full patio set. They ignored me until after the item shipped. I returned the item and there they charged me $26 in shipping fees to return an item that I canceled before shipped. They're thieves. Do not do business with them.

My wife and I ordered the MAISON ARTS Cast Aluminum Dining Chairs/Patio Dining Set with Round Dining Table & 6 Cast Aluminum Patio Chairs. We were excited to see that Overstock had an end of season giant sale at over 70% off. We both separately looked at the item we thought we were getting. We discussed it and each of us agreed that we were getting a full patio set with six chairs, based on our independent review of the Overstock.com website description for the product.

If you want your money stolen, and no order # given, then order from these thieves, I mean, Overstock. Anyone stolen from *please* report, report, report - police, FBI, everywhere, let's bring them down.

Total Scam. Stay Away. The company is very deceptive and intentionally makes it difficult to see the return policy on an item and refuse to refund customers, even for broken, damaged, or fake items. The customer service is extremely unprofessional and they will hang up on you. Do not do business with this company. There are plenty of places online to find similar discounts. Do not be fooled by this site. Their service has increasing gone down and completely lost customer confidence. Don't waste your money.

They said I received my package but I didn’t and they only want to give me back 30%. What a rip. I waited long and I messaged them plenty of times. I could tell they got annoyed. I 100% do NOT recommend! Off

I ordered a grill through this company and I exchanged several different e-mails with them. However when I never received the grill, I reached out to them and I never have heard from them again, nor have I received a refund. So based off of my experience I would NOT recommend ordering anything from them.

8/16/25 I bought a sofa. On 8/21, 2 of 3 boxes arrived. 8/25 Called to find out about the missing box. CSR didn't know & I asked for trace. 8/29 called: CSR noted no trace was previously done; escalated. 9/1 Received email stating transit company returned damaged product to mfr & new part to be made 9/30. Called 9/2 & 9/4 escalated & asked for refund as resolution not acceptable & what to do with rest of sofa since it was vacuum sealed. Was told the scripted 3-5 biz days for response; same scripted reply. 9/11 Called for what to do with sofa; saw credit "in process" to credit card; told 3-5 biz days for mfr. to respond. 9/13 Noted removal of credit to credit card & called again; told supervisor wouldn't talk to me & will need to wait 3-5 biz days for posting. Took names of CSR & supervisor to report to attorney.

I also fell under the scam of a outdoor cat enclosure with an extremely low price and ordered 2. Naturally, I got 2 bookshelves delivered to me. After 3 calls to customer service and waiting for a supervisor to call me back, the resolution so far is after going through the process of opening the box, taking pictures of the manual of the product delivered and emailing to them and then scheduling a pick-up, I don't receive a refund until it hits their warehouse. The product I ordered is supposedly sold-out, I'm not allowed to wait for it to be back in stock and ultimately I will never get he product for what it was advertised for.

I purchased a headboard in May 2025. The headboard had bedbugs. I notify Overstock and they just said my warranty was over but to contact the manufacturer which I never could get through on the phone and there's no answer service. Poor service. I'm out of my money and I had to get extermination in Apt because, of the bed bugs. I will not be buying any furniture from Overstock or its partners.