Overstock Reviews

Have ordered a scooter. Paid with my credit card. Confirmed purchase has been paid. Overstock purchase recommended by a friend. Wow. What a mistake. Have attempted to get in contact with no success. Contacted my credit card company to reverse these charges. If unable guess my money is gone. Maybe they need it first than I do. Do not waste your time or money doing business with this company. Stay far away. Have ordered from other companies with no issues. Will continue with these other companies.

I bought a compressor and three weeks later I called because it hadn't arrived. They told me that the order number didn't appear, that maybe I had been scammed. They treated me badly, they didn't want to put me through to a supervisor. They're thieves and scammers...

If there is zero star for review. I would do it. Please stay away from Overstock.com. I ordered the item and pay for more than $100 USD, but when I received it. It looks very cheap, poor product and not as description that they advertised on their site. Lying, rip off, fool customers. When I call to request for return, they said that item is non-returnable. That's it. You paid already, now you deal with it. What a scam seller.

This is the first time I've ordered from Overstock in many years, and it's definitely the last. I ordered 3 items, and my card was charged immediately. Over the next few days, I got emails that all three orders were being cancelled because none of the items were in stock. Fantastic! Then why are they on the website? Still waiting for my refunds. Overstock is a scam and garbage. Will never order from them again.

I ordered what I thought was a full patio set and tried to cancel the order before it shipped when I discovered that it wasn’t the full patio set. They ignored me until after the item shipped. I returned the item and there they charged me $26 in shipping fees to return an item that I canceled before shipped. They're thieves. Do not do business with them.

My wife and I ordered the MAISON ARTS Cast Aluminum Dining Chairs/Patio Dining Set with Round Dining Table & 6 Cast Aluminum Patio Chairs. We were excited to see that Overstock had an end of season giant sale at over 70% off. We both separately looked at the item we thought we were getting. We discussed it and each of us agreed that we were getting a full patio set with six chairs, based on our independent review of the Overstock.com website description for the product.

If you want your money stolen, and no order # given, then order from these thieves, I mean, Overstock. Anyone stolen from *please* report, report, report - police, FBI, everywhere, let's bring them down.

Total Scam. Stay Away. The company is very deceptive and intentionally makes it difficult to see the return policy on an item and refuse to refund customers, even for broken, damaged, or fake items. The customer service is extremely unprofessional and they will hang up on you. Do not do business with this company. There are plenty of places online to find similar discounts. Do not be fooled by this site. Their service has increasing gone down and completely lost customer confidence. Don't waste your money.

They said I received my package but I didn’t and they only want to give me back 30%. What a rip. I waited long and I messaged them plenty of times. I could tell they got annoyed. I 100% do NOT recommend! Off

I ordered a grill through this company and I exchanged several different e-mails with them. However when I never received the grill, I reached out to them and I never have heard from them again, nor have I received a refund. So based off of my experience I would NOT recommend ordering anything from them.

8/16/25 I bought a sofa. On 8/21, 2 of 3 boxes arrived. 8/25 Called to find out about the missing box. CSR didn't know & I asked for trace. 8/29 called: CSR noted no trace was previously done; escalated. 9/1 Received email stating transit company returned damaged product to mfr & new part to be made 9/30. Called 9/2 & 9/4 escalated & asked for refund as resolution not acceptable & what to do with rest of sofa since it was vacuum sealed. Was told the scripted 3-5 biz days for response; same scripted reply. 9/11 Called for what to do with sofa; saw credit "in process" to credit card; told 3-5 biz days for mfr. to respond. 9/13 Noted removal of credit to credit card & called again; told supervisor wouldn't talk to me & will need to wait 3-5 biz days for posting. Took names of CSR & supervisor to report to attorney.

I also fell under the scam of a outdoor cat enclosure with an extremely low price and ordered 2. Naturally, I got 2 bookshelves delivered to me. After 3 calls to customer service and waiting for a supervisor to call me back, the resolution so far is after going through the process of opening the box, taking pictures of the manual of the product delivered and emailing to them and then scheduling a pick-up, I don't receive a refund until it hits their warehouse. The product I ordered is supposedly sold-out, I'm not allowed to wait for it to be back in stock and ultimately I will never get he product for what it was advertised for.

I purchased a headboard in May 2025. The headboard had bedbugs. I notify Overstock and they just said my warranty was over but to contact the manufacturer which I never could get through on the phone and there's no answer service. Poor service. I'm out of my money and I had to get extermination in Apt because, of the bed bugs. I will not be buying any furniture from Overstock or its partners.

I bought a necklace for my daughter because I have cancer and I wanted her to have something when I pass. I bought this from Overstock. Within three months, it started to tarnish.! I spent over $500 for this necklace. When I spoke to overstock, they refuse to even give me a credit or make it right.! Shame on you overstock!

Overstock does Not Do fair advertising! Their website Shows pictures of items with a price and That is Not what you get! The pictures of what you purchase are Not the price quoted— multiple pics show variations and you must realize the pic they highlight with faint outline is the Actual item you will receive- it is NOT the item pictured under the listed price! Very expensive lesson learned! Thought we bought table & 6 chairs- reality is only 2 chairs! And the order will Not show you the purchase until you download the app - awful customer care! Don't Use Overstock!

Consumers need to read the fine print, and be diligent, I realize, but when an ad is purposefully misleading, dare I say a blatant lie, what can you do? I ordered a three-piece picnic table set consisting of a table and two benches. It was marked down, and end of season. Just one bench was delivered, with the box stating, "Order may come in more than one shipment. Do not call ". After a month customer service informed me the purchase was for one bench, and that I needed to adjust the quantity toggle to get all three pieces. Why would I order 3 picnic table sets? Lesson learned: Deals too good usually aren't; Overstock has purposefully set up their site for this; Never use Overstock again.

Ordered a $1000 bed set and the mattress that is trying to bust out of box. It has lost the seal. I do not want a mattress that has a opening in the packing. They insisted that I should open it and check it. I don't want to open it because I will never get it back in there. Now, I have to take a picture but that was only after arguing with them.

Had a very bad experience with customer service. I purchased an item that was not clearly listed as final sale. All of other final sale items has a clear note on the page that also showed up in the shopping cart upon checkout. This particular item- you needed to click on description and scroll all the way to the bottom to find the note. This was either done in error or was intentionally done this way to mislead purchasers. I wanted to exchange for a smaller size and they refused to help me.

I ordered a Piezano on July 6 and cannot get any response as to why it hasn't shipped yet. Phone number does not work and I have received no response to email. I would not recommend ordering and wish I could leave zero stars.

I ordered a Black and Decker air conditioner portable unbelievable price $54.99 us, paid for it, got a couple confirming emails said they’d be shipped in a day or two. Yeah that was about going on six weeks ago now. Just get a standard replies. Email response if it sounds too good to be true it is.

We bought a Chair and started to put together. I have put many things together and handy with tools. Most of it was great and went together as the instructions stated. Then there was a bottom that takes 6 screws. The 3 on one side went in ok. The other side though the screws just would not get into the nut that is embedding in the unit. I spend an hour with every angle I could muster. I tried the only other screws in the package to be sure and they did not work either. Why would 3 of 6 screws work on one side and not the other.

Horrible customer service. If anything is wrong with your order don’t count on customer service or the website helping. I never did get my package and they refused to help when I called overstock after an hour on hold.

My experience has been horrible. Their merchandise arrives damaged most of the time. Poor customer service and delayed credits on return. Their phone queue is over one hour. They never return email messages. It has been a nightmare dealing with the return of furniture; UPS left one box behind because they only provided 2 return labels when they needed labels for 3 return boxes. I am still waiting for credit on a return after 30 days. Spare yourself the headache and DO NOT ORDER from them.

Received order with damaged box. Upon opening found damage to an outdoor cushion cover. Contacted “Beyond Customer Service" on June 27 with multiple follow up contacts. As of July 21, there is still no response. Attempted to call and automated system said 108 minute wait time. First and last purchase.

Overstock is not an honest company. I received an item that was damaged. I first contacted their “beyond customer service” on June27 with three follow up emails. As of July 16, they have not even bothered to respond. I attempted to call and the robot system said there was a 108 minute wait time. How ridiculous is that? I will never order from Overstock again and advise others to not order. Their customer service is nonexistent.

I just received two outdoor chairs. Very disappointed with the quality. I don't think they will survive our Florida climate very long. After looking at the chairs in person I can see they were overpriced and quality sucks. I will stay away from this store in the future.

Do not ever order from this scam company. Items are sold by third-party people, I never got my item, it was never shipped out and the phone number is not in service! Scam all the way! Buyers beware!!!!

Purchased a king size bedroom frame on May 29, 2025. Received Box on June 27. Box was totally destroyed and missing footboard sideboards and misc hardware. Contacted Overstock 6/18 day product was received. They did not reply after 2 additional contacts. Contacted Paypal for assistance and after 1 week, they offered full purchase price refunded, however product was to be shipped back by 7/13 has offered a 832 refund but no shipping provided upon searching for shippers it would cost about 700 to return item. That is unacceptable. This is a nonreputable business practice and no one should trust products sold by overstock.

Product is misshapen- missing 3" of length on one side and 5 inches of length on the other. I ordered a very expensive custom-cut rug pad and now I may have to cut it to fit (a product that doesn't fit the room properly in the first place.) Emailed customer service seven days ago and it's been radio silence. They have done nothing to make it right. Garbage product and BARBAGE customer service. BUYER BEWARE.

We bought our entertainment console from overstock in 2022. It looked really nice and matched our other furniture. Fast forward to 2025, we started seeing something like saw dust on top. They were wood dust from furniture beetles burrowing through. Consulted a pest control company and was told these bugs lay dormant for years. Called Overstock customer, got the run around, was told it was past the 2 year warranty. We told them that these bugs lay dormant for 7 years and we're only on 3. Never addressed the issue even though they said that it was escalated. They get their wood from somewhere and not treat it properly. Instead they just put lacquer over it and seal it. Dishonest company and no accountability. Verified buyer here, order number is pictured below.

Pay $1300.00 for an alleged "Italian gold" necklace. Free shipping when you purchase. I received the cheapest piece of junk. Did not look anything like what they were selling online!!! I called to return 5 minutes after receiving only to be charged $40.00 shipping to return! What a scam! Never again will I buy from Overstock!

My late husband purchased a DAWAD Toaster Oven Air Fryer Combo Countertop Convection Oven from Bed, Bath and Beyond. He passed away shortly after buying it for me. I have had it a little over a year and it just stopped working. Overstock/Bed, Bath and Beyond is refusing to issue a replacement. An oven such as this should last more than one year. I tried plugging it into other outlets and it will not work. The power button is defective. and they refuse to do anything about it. You would think they would stand up for the products they sell.

I Ordered a cocktail table that was shown on website.. When I received confirmation in my e-mail IT WAS A DIFFERENT COCKTAIL TABLE, I called customer service ASAP.. To Stop the ORDER.. Overstock would NOT.. They said it has to delivered to my home.. Ten return.. I was not going to accept the wrong order from the drivers.. But the drivers left a cocktail table in front of my door, did not even ring a doorbell that the table arrived. It could have been stolen ASAP. We DID NOT EVEN OPEN THE BOX.. and calling to get it picked up.. IT IS NOT THE TABLE WE ORDERED, OVERSTOCK NOW WANTS US TO PAY SHIPPING CHARGES, which Overstock knew days before it is not our order.. And yet might charge stocking fee.. DO NOT ORDER ANYTHING!! You might get a different order and pay more to get it shipped back..

I recently ordered two bar stools from Overstock.com. One of boxes did not have the correct hardware to assemble all four legs. I requested hardware from customer service back in mid March 2025. The items received on 21 April 25, do not match my original order, nor my follow-up request. I have now spoken to several different representatives. Still searching for a resolution.

DECEPTIVE PRODUCT DESCRIPTION INTENDED TO MISLEAD CONSUMER. DESCRIPTION OF RUG: Overstock advertised a rug on sale as Safavieh hand-loomed Tibetan Ottavia modern wool rug. SAFAVIEH's Tibetan collection is inspired by timeless designs crafted with the softest wool available. An authentic Tibetan rug uses traditional hand-knotting techniques made in Tibet by artisans using local wool to provide unmatched superior sheen and softness.

"PLEASE read..read the return policy" I ordered some bar stools which came out to be very cheap quality so I returned them the same week and they charged me $77.77 for the shipping label; NEVER ordering from Overstock ever again!!!

I ordered a shower door, which was delivered after about 6 weeks. Because of that, and it being the holidays, I didn't open the box until after the holidays. I realized it opened the wrong way and so I contacted Overstock right away about returning it, and they said the return time period was 30 days and it had been 35 days so they would not let me return it. I asked, "What should I do with the door, because it won't work for me, should I just put it in a landfill?" They said, yup. Completely unethical company. Stay AWAY!

Make sure to read and review the return/exchange policy before ordering any product from Overstock. I bought a rug, which was too big. I requested to exchange for smaller size. My request was denied. I received an Email stating that I need to pay $51.28 for the cost of label. The amount will be deducted from the amount of my refund. I recommend to stay away from this site.

I had found bunk beds for my Grandsons at BB&B. Had it in the cart and saw a price $200 less at Overstock. I cancelled the order noting I had found them at a lower price. Next morning I get an email from Overstock, they were sorry but the item was out of stock and they were cancelling the order. I checked online and the beds are still available but now the cost is $300 more than BB&B. I thought there was some law about having to honor the printed price even if it was their error. This was my first purchase from them and I will never buy anything from them again. There should be a negative star rating.

Ordered "Godrej Abha Brown Henna Colour - 100 percent grey coverage" on 12/18! Received email saying order Cancelled on 12/21/24 without any explanation! Will not order from them ever again!!! Caveat Emptor!!!