Overstock Reviews

A few months ago, I bought a firm Slumber Solutions mattress from Overstock. I haven't had a good night's sleep since and my back hurts pretty bad for the first hour or so every morning. Thinking that a softer version might be better, I ordered another one yesterday in the "medium" version, but then had second thoughts. So, this morning (less than 24 hours later) I tried to cancel the order but they will not let me. They say it has already shipped. Now I feel like I've thrown away another several hundred dollars on a sub-standard product. I will not ever buy anything at Overstock again.

Ordered a rug from Overstock. After receiving a shipping confirmation I waited a week until I called customer service about the fact that FedEx tracking stated they never had their hands on the package. Customer service said not to worry and call back the next week if it didn't update. I called back the next week and was told that I would be emailed once the warehouse was contacted (it was after 17:00 on the US east coast). I never received an email but was informed the next day by another rep that a "trace" had been placed on the package. How a trace was placed on something that never shipped, I don't know. After some back and forth was able to convince him to send a replacement. Alas, it was out of stock. I took a full refund and the rep was not even slightly surprised when I told him he was helpful but I would never shop Overstock again.

Ordered a Watch Winder of value $549. Received an almost empty box with a watch pillow. Called Overstock.com and they told me that they need to investigate the issue and will not respond till 10 business days later after review.

Overstock.com sending very bad Bar Stool for $183.99 and totally very bad matching customer service(CS). Order Orange bar stool. They have sent me stained one (photo attached) and can't assembled cause which was returned by another customer that was not packed well. They did not even check it before sending it to me. Me and my wife wasted few hrs trying to assemble the damaged one. When I called the CS it took 1 hrs and the Manager accept to send Green one in a week. The promised one did not arrive for a week. Back and forth in email and spoke to her again. Totally not happy. I am returning it and buy the same bar stool at half the price at Amazon.com.

I bought a set of white bar stools from Overstock.com. The service was a great disappointment. I saw this product on another website for almost half the price, about two hours later after ordering. I tried to cancel, I was told by overstock.com I was too late, plus I would have to pay for shipment to return the product. Then when I received the stools the package was torn, the stools were dirty, with stains that I can't remove, plus the screws were missing. Overstock.com, I work hard for my money! A year ago I ordered a sheet set and I got the wrong product, therefore I should have learn my lesson. No more overstock.com for me!!

Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the online rep, he informed me that all the company would do is offer a $15 credit towards my next order. The $15 doesn't even cover the price difference between what I paid for and what I was sent, let alone the aggravation. Nor would they offer to pay for the return of the items that were sent that weren't what I ordered. A $15 credit! Like I would ever shop there again.

I ordered a $170 suitcase and was charged twice for it. I talked to customer support and I explained my situation, sent in the double invoices I received, the 10-second time difference in between, and showed them exactly how I was charged twice. All I got was "According to us, you weren't charged twice." And when I obviously wanted to know what I should do about the situation, all I got was, "Well, according to us you really weren't billed twice." Ok. I sent you the time stamps, the double orders, and the invoices. And the only solution you can tell me is that I was hallucinating and wasn't charged twice. Thanks Overstock for your customer service. Will never order from you again.

Let me begin by saying all the customer service individuals I've spoken with over the past 3 months have been truly helpful. However, this company has a SEVERE communication problem between its shipping/returns/payment departments. This needs to be addressed within their corporate system. I bought a table & chair set in February, for ~$500. The set came missing 2 small pieces necessary to complete 2 of the 4 chairs. We emailed with the exact description of the parts as per the instruction manual contained in the boxed set. Overstock sent the wrong parts. I contacted Overstock about the mistake, they said their replacement parts warehouse did not carry the individual pieces any longer, but they could send us another ENTIRE table set (3 separate 35 lb boxes). We were to remove our two small pieces and then return the 3 large boxes. However, when we returned the boxes, the returns department never logged it, though the UPS tracking information said "Packages were left at loading dock."

Purchased via eBay. Not as advertised. These are NOT real 2GB USB Drives but a proprietary data compression/security device requiring Windows to run. Returned for refund. THEY can't find it. Neither eBay nor Overstock will do anything. So much for eBay's GUARANTEE. Guess I should have paid extra for a tracking number but even then I doubt I would get anything.

I wanted to order a specific type of queen size pillow (Restonic) and needed the dimensions. Since Overstock.com only showed the dimensions for the Standard and King size pillows, but not the Queen size, I contacted customer service. I received an email from them the next day. Well, it seems Restonic doesn't even make a queen size pillow. But, Overstock lists their prices as $44.99 for King, $35.99 for Standard, and $42.29 for QUEEN size. So.....if you order a Queen size for $42.29 you might get a King size and end up with a deal....but then again....if they choose to send you a Standard size, you are being taken for $6.30. Deceitful.

I was in a rush to order a kitchen sink, not realizing that local merchants did not have my hard-to-find 30" in stock. I ordered from Overstock.com because the posted delivery date for a Tuesday order date was the following Monday. As soon as I ordered, a notification stated that the delivery estimate was Wednesday, not Monday. I called and the customer service representative said it "possibly" might get there on Wednesday. There was no expedited shipping available for an extra fee and I couldn't cancel the order. She said the normal order takes 7 to 10 days. Maybe. Maybe not. If Overstock misrepresents its shipping date, why would I trust any of its other representations? I will not shop here again.

Had my bathroom remodeled and was looking for the perfect shower curtain. I did find one on the Overstock.com website that I thought might work. When it arrived I took it out of the package and hung it in my bathroom. It smelled awful, like it was musty and dirty. I paid $100 for this piece of **. It stunk so bad even my dogs wouldn't come into the bathroom while it was in there. How in the world can they justify that price for something so disgusting??!! Of course I returned it and hopefully it went right into their trash can and they didn't try to sell it to someone else.

I had to create this account to actually give my experience with Overstock recently. When I had placed an order for a gift to be sent - it did not give me the option of express shipment so that worried me a bit though it did specify that the free ground shipping would take between 5-10 days delivery. I stumbled across this site and found that there were many negative reviews regarding their shipment process and it gave me major anxiety so I kept checking the status of my order. It was actually faster than I had anticipated. Ordered the gift on March 11, shipment began on the 13th and is out for delivery on the 15th in the same state.

I received a 10% discount because I'm a frequent buyer. I purchased a luggage set and I was disappointed with what I received. Therefore, I returned the item and not only did they charge me an outrageous amount for the shipping label, but now they took the discount money out of my account! Its a discount, it should not be taken out of my account because they are not clear with their item descriptions! Not my first problem with this website and company, but this will be my last. I will not purchase from them again!

My experience with Overstock regarding my second purchase from them may be my last. For as much as I spent including shipping, I think I should have at the very least, received a quality product. Such a rip-off! The return policy is so unfriendly, compared to Amazon, who will refund your money the moment you click return. Now, I have to return them and wait another week to get a refund. Not cool. They have my precious money and all I have is nothing, once again. :-P

DO NOT USE OVERSTOCK.COM. They are liars. On March 1, 2014, I placed an order on their website for refurbished iPads and it was listed as new ad. Apparently, the price they had on their website for over 12 hours was incorrect. I kept checking to see if the price would change and it did not for over 12 hours. So I thought, "wow, this must be like a Deal of the Day that like Amazon has." Well, it turns out they put the price incorrectly on their page (price still is on website what I paid) and now are asking all the clients who purchased these items to just be fine w/ the fact that they SCREWED UP FOR OVER HALF A DAY MIND YOU. If they had outstanding client service and customer service, they would honor the price on the website which is still listed as the price I paid, but now they've added that THEY ARE OUT OF STOCK though.

Bought a rug from Overstock a few days ago for my daughter's birthday. They advertised it, in BIG RED LETTERS, as 94% off and said there was only one left. It was indeed a remarkable price and I quickly bought it, received a confirmation, and felt delighted with the deal. A day later Overstock sent me an email canceling my order "due to a pricing error" and said they were giving me $10 in Club O dollars for my inconvenience. When I called Customer Service, they said they would not honor the sale, but I could buy it @ regular price ....when I asked how much that was, I was told that it didn't really matter anyway, because that size was no longer available, but they did have the next larger size in stock! So what happened to the original one I purchased? If I purchased the last one and it was no longer listed on their site, where did it go? Then they said they might be able to give me $50 in Club O dollars if I bought the larger rug at regular price! Who does business like this??? Classic Bait-and-Switch! Shame on them!

On Thursday, January 23, 2014 I accessed Overstock.com at approximately 6:30 am and discovered some amazing prices on clearance rugs. I quickly purchased three. To be honest, the prices were almost too good to be true, but knowing how e-commerce can clean inventory I just thought I had accessed at a great time. By 5:30 pm I was e-mailing corporatesecurity@pge.com to notify them of a phishing e-mail. The only purchase that day had been to Overstock.com for these rugs. PGE is Pacific Gas and Electric (I live on the East Coast). If you go to their website, you'll see an e-mail alert scam. I notified them not only of the phishing but of my purchase from Overstock.com. By today (1/24/2014), Overstock.com cancelled my order due to a "pricing error".

I will not shop Overstock.com again as they now appear to be a somewhat questionable website as well as unethical and bogus. Their promo is NOT "like a coupon" it is their PROMO.

I have ordered a Rokinon High Definition 8mm F3.5 Fisheye Lens from Overstock.com last week, the order was approved, I received a confirmation mail, so I was sure the item was on its way home. Today, just out of curiosity, I decided to check on the status of my order only to find out it had been cancelled, with no explanation at all. I contacted customer support to find out what was the matter, where Dan told me it was a problem with the credit card, and I should contact their credit department because he was unable to do anything about it. I know for a fact my credit card is fine because I placed several orders the same day and this one is the only one that had problems with it (by the way, I was nowhere near the limit on the card). This was my first experience with Overstock.com and is going to be the last one too, from now on I'll stick with eBay and Amazon, when they have a problem with your order, you at least get an email stating so.

I ordered an iPad Mini and it was in stock. After 3 days, they sent an email saying it wasn't in stock. Also said they would give me a 5-dollar gift certificate. I told them I had passed up 3 offers to get an iPad for that price and I would not ever order anything else from them. All they had to say was, they didn't have it.

I ordered a sectional sofa and 2 chest of drawers from Overstock.com. Within four months, the sofa was coming apart at the seams, literally. The chest of drawers, particleboard, disintegrated. The Overstock people, clearly, have no interest in maintaining any sort of quality integrity with their products. I would strongly discourage anybody doing business with this sad company.

I am not happy with Overstock at all. I ordered two items. The shipping for one item has not been updated for one WEEK! The shipping for the other item has not been updated at all.. So I inquire about it to customer service... Then Overstock sent me an email to tell me that due to an inventory problem, my item may have not been shipped! It said it was in stock when I ordered... and now ten days after I ordered it now they say it's not in stock. I am very upset with the way Overstock handles orders. I even called yesterday to confirm that both of my items were shipped and the worker said yes they were... so upset!

PLEASE do not buy from Overstock.com if you think there may be a chance you want to return an item. I purchased a pocketbook from the site and returned it the day after I received it with their prepaid "overpriced" return label by UPS. I drove it right over to the UPS store. It had everything intact. I didn't even open the whole bag up, not removing any of the labels. According to UPS TRACKING, Overstock received my item on the 14th of November. It's now the 28th of November and I still have not received my credit. Customer service is HORRIBLE and the reps don't even have as much information that I can see on their site. I shop online a lot due to my disability and the fact that I don't leave the house much... NO OTHER SITE TAKES THIS LONG TO PROCESS A REFUND. It's ridiculous. BUYER BEWARE!

Ordered some boots and a bracelet a week ago. Finally get told they've been shipped today and that my credit card has been billed. Great! Only problem is that they ALREADY BILLED MY CREDIT CARD SEVEN DAYS AGO. So I tell myself it must be some mistake and call the customer service number. I quickly get on the line with a woman who seems as if she has no experience in telephone manner. I am told now my credit card was not charged until today. I tell her that as of this moment I am looking at my bill and yes it was. She starts to fight with me as if I am stupid and don't know if over $150 has been charged to me twice. Now I have talked to my bank and they're putting out an investigation so I can be refunded my money. Never shopping with Overstock.com. I am going to stick within Canada and order from Amazon from now on.

This is sad to hear all these complaints. Overstock used to give you no problems returning items. I wondered what happened.

I ordered a product over a week ago with the expectation that it would be delivered within the coming days. However, after receiving an email from Overstock informing me that this product has shipped, UPS has only received billing information from the site. I have checked the tracking status of my package and it has said "expected to ship in 7 business days" for the past 5 days. When I tried to contact Overstock customer care 3 days ago, I received an email saying a representative would be in touch within 24 hours. I have yet to be contacted. Very poor service. Will not order from Overstock again. A friend of mine ordered the same product from Amazon the same day that I did and received it within 3 days.

Extremely negative experience!! I recently received my shipment for the Barbara Soft Black Tufted Upholstered Queen Size Bed Item#: 13977701 (order # **). After unpacking and spending a good 2 hrs on assembling the bed I found that the metal legs were crushed and bent. I was extremely disappointed to note that the box in which legs shipped had no signs of transit damage, other items in same box were perfectly ok. This totally meant that Overstock shipped the parts defective from their warehouse.

Will see what happens. DO NOT DO BUSINESS WITH OVERSTOCK.COM. This is my advice to all.

Byers beware! This is the first time I had to return an item to Overstock.com. What a horrible and humiliating experience obtaining an authorization to return an unused with all the tags attached and shipping box intact, $350 handbag (made in China!) that was shipped to me less than 2 weeks ago and that I received only a week ago! May I mention here as well that the reason for the return is poor quality of the product and misrepresentation from the description on the website?

To start off I ordered a 7 piece sectional with ottoman that I paid over $1500 for. When talking to the shippers to schedule shipment they mentioned on box. I corrected them saying that it should be way more than one box. They said thanks and scheduled my shipment which I had to take off work to received. Last week the shippers showed up and pulled two boxes off the truck. When I asked where the rest of it was they called back and found out that it was still sitting at the shippers. They apologized and said they would bring the rest of it out. This required me to take off more time from work to be home to receive it. I was left a voicemail by the shipper yesterday giving me a 4 hour window when it should arrive (between 9 am and 1pm). After 1 I still have not received anything.

We ordered a hot tub from Sears, with a guaranteed delivery date of 3rd July. Got the pad made, booked the electrician. Then the email confirming the order said it would be fulfilled by Overstock.com. Then the fun started. We were given tracking numbers and the website no such order existed. We got an email saying it was being processed and another saying it had been dispatched. Then we got an email saying it would be a couple of days late, to expect it 8th July. We had planned it for my birthday and had to change our plans. The website said it hadn't been processed. We rescheduled the electrician.

I would HIGHLY recommend NOT buying from Overstock.com for several reasons. We are currently living in Spain and purchased a few home furnishings from this company because they stated they could handle international shipping. They lure you in with decent prices, but the devil is in the details:

WE ordered two different times, and Overstock sent the wrong order. I talked to 2 different agents and experienced a very indifferent attitude and no explanation for the ordering errors. We will never do business with Overstock again. My wife and I are both senior citizens, and we had a difficult time rewrapping the carpets and no consideration was allowed for our situation. I will allow that there was no problem in getting our refund.

I purchased a pair of Tabeez Palazzo pants from Overstock.com about 45 days ago in a 1X. I received them about a week later. They shipped me an XL and were some off brand that was not advertised on their site; plus, they were more like a medium. I tried to give them to my mother, who wears a large, and she couldn't even fit into them. Therefore, I sent the pants back "refused, return to sender," and I contacted Overstock.com. I had to explain the problem about three times with an online chat rep before she understood the problem I was having. She assured me that they would credit my account and I would not be responsible for shipping, since it was their fault. Almost two weeks later, I still had not been credited for the return; therefore, I disputed the charge with my credit card company.

I placed an order and was sent a message that the company could not ship my order. They did not give the reason. I proceeded to order a different item. After my order was submitted, I received an email informing me that I had indeed ordered both items. I immediately contacted the company via chat line and explained the problem, and told them there was no option within my account to change the order. They told me that it was impossible to change my order. This is complete rubbish and bad business. I will never order from this company again. I will advise other small businesses to take heed as well. Not good. Not good at all.

I ordered a vanity sink and cabinet, spending over $700. My husband called to cancel it and was advised it could be cancelled, but they needed me to call and authorize it, because he had not been the one to order it. Okay, no problem. I called back (within 30 minutes) and was told it could not be cancelled as the order was already processed to ship. I asked if there was anything they could do to stop it from shipping and they said no, and could not give me any advice on what I could do if I no longer wanted the item. I then refused the shipment so the item would be returned, and yesterday I received notice that I would be refunded all but the shipping cost of $150. This all left me with a really frustrating overall experience.

Overstock.com has horrible customer service and cannot be trusted to honestly handle a return of an item. They will lie and say that the item was never received unless you use their overpriced return label instead of shipping it back yourself for much less cost. I will never buy from them again and warn anyone who does to beware.

I bought their Hancock Distressed Leather Sofa from Overstock. First, I didn't see how the leather was distressed at all. Secondly, it just wasn't comfortable. I called up Overstock and they were very unpleasant and seemed to have not a care in the world that I was upset with the merchandise. This was the first time I purchased from them, and it also will probably be the last. I'm sure they're good for some things (maybe electronics?) but they are not really my cup of tea when it comes to furniture.

We purchased some furniture and bedspread from Overstock. The bed spread was not of the quality advertised and was already leaking the stuffing, so we followed their return policy and returned the item the next day. They issued a partial refund, stating the item was dirty. But if you read the fine print for returns, they charge you the cost of shipping the item back to them. After arguing with customer service, they issued another partial refund. There are plenty of places to buy items and Overstock is no longer a place I will be buying from.

I ordered a blind from Overstock and it would not work. I put it in the basement and forgot about it, so I ended up eating the cost of the blind. Then I just recently ordered a rug and tried to stop the order a couple of hours after it was ordered. When I called the gentleman, he said that he could not stop the order and not to refuse the package when it arrived. He said to look at the rug and if I didn't like it, to send it back for a full refund. Well, I did just that. I rolled it out, rolled it up and sent it back within 4 days. The quality was poor and it looked really cheap. I was so disappointed. They are now refusing to issue a credit because of a couple of pet hairs that got on the rug and wanted to issue a credit. I just don't want to do business with Overstock anymore because of their bad practices. I am trying to dispute the charge with my credit card company.

I ordered furniture from Overstock. It was so poor that even the screws had misshaped heads. I asked for a return and was made to pay over $50 in shipping and asked for even more to pick it up. Long story short, if you order furniture from Overstock, be prepared to lose at least $100 in fees.

I ordered and paid $148.00 for a Collezione women's plus size faux leather, stand collar ruched jacket in Cognac color for my wife for Christmas in mid-November. I received the jacket by FedEx within a week. When I opened the package, I found that the jacket was in Beige rather than Cognac. The invoice even stated the color as Cognac. I immediately contacted Overstock customer service and have to admit the response was good and they agreed to resend the right jacket in the ordered color. They emailed me a return shipping label with UPS and the RMA number. They agreed to ship the jacket in 3-day shipping. I received the new package in a few days and when I opened it, I found again the color was Beige and did not reflect the invoice description.

Rarely do I write bad reviews about a product or the company supplying the product. However, I plan to use every media source I can so more people are aware of the poor service I have received from Overstock. My complaint: fraud. I ordered a kitchen aide mixer. I was charged $233 48 hours later and never received the item. When I called customer service regarding a status update, I was told, several times, “Give it 24 hours and our website will update.” Finally on the 7th day of the website not updating, I was told, "Sorry UPS never picked it up. However, the assisting manager is going to watch it closely and the website will be updated.” To date, nothing has happened. Come on Overstock, why will I order again if I'm unable to receive my first package? Lastly, take the 15-dollar credit and apply it to overnighting the package to me.

It appears the item was really an opened/returned/damaged item, not new, and not worth the $120 I paid. I can purchase this item new for $142.95 and get better customer service. Why would I pay $120 for a broken CD player? Overstock.com needs to return my money, pick up their damaged item, and correct the false claim, showing the item as new. Overstock.com, you are engaged in fraudulent business practices. It is only a matter of time before you are taken down by legal process.

I purchased a microwave with many advanced features, but it lasted barely 4 months, 1 month past O’s 90-day guarantee! Yes, it was refurbished. But in my experience, refurbs usually have been fully repaired with the original problem (here, the magneto) completely resolved. The real problem here was Overstock failing to honor my Platinum Replacement Warranty in a fair and timely manner. I purchased the 2-year PRW contract for an additional cost. They passed me through 6 customer care “specialized” representatives, and it took nearly 6 weeks from the time O received complete information requesting my refund for them to honor my warranty contract. To add insult to injury, O tried to force me to accept a “store credit”, but I demanded refund to my credit card. I am convinced that if I had not bought the 2-year warranty and had confirmed proof of having returned everything required by O within the time specified that I would never have gotten my full refund. O deserves no stars. O has lost a customer for good.

I ordered an Albury White Faux Leather Chair with Ottoman. It arrived on the 17th of August with a partially torn bottom; the box that it was shipped in was ripped open like it had been dragged across a rough surface. This caused the chair to have a black streak on the bottom of it that's actually not visible to the human eye. But I know it's there and that's all that matters. I'm willing to keep the items in question because shipping it back will be a headache that I don't need. So if you can meet me on some type of common ground where I can be compensated for a damaged item that I truly like (as a conversation piece that has added a nice decor to my living space), then that's just fine. Or, do you suggest that I return it for a full refund? Thank you and have a good one.

I bought a $400 computer with Windows 7 on it, HP brand. It was posted on its site. I got a computer that has a white globe, black outlined sticker at the bottom where the brand name would be along on the keyboard. I had the computer for a little under a month until I got a Windows 7 build 7601. This copy of Windows is not genuine on my computer. I like the computer but have no idea how to fix it. It's a shame to sell a knockoff brand computer at full retail as an HP brand, but send you something different. Not only do I not have Microsoft on my computer, now I am worried about using it. If it came from Overstock warehouse, they should have better discretion of what it was, as being a knock off brand computer, rather than selling an HP brand name. I hope HP sees this!

Severe lack of Quality Care and Customer Service: This is an exhaustive and long story. Have a seat and get ready. I placed my initial order on June 15, 2012 (Order #: **) for the Royal Tahiti 2-seater storage trunk bench. The item was shipped via FedEx and received in severely damaged condition on June 21, 2012. Part of the bench was sticking out of the box. Most of the box was open before I saw it. The box was left at my door with me not there to accept or inspect it. I demanded that O.co pick up the damaged item the next day! They wanted me to hold it for 10 days until they picked it up. I told them absolutely not since I live in a studio apartment.

I placed an order on 22 December 2010 for a bridal set with overstock.com. The order number is **. Due to my culture and several deaths in my family, my wedding was put off until 21 April 2012 when it was initially supposed to be January 2011. On my wedding day, we exchanged rings - prior to that, the ring was delivered and promptly put in the bank. I wore the ring one day after my wedding for about four hours and the diamond fell off. I have the diamond, but I need assistance in finding a method in putting the diamond in the ring where it belongs. I took the ring to several local jewelers but they said two of the prongs are too small so even if they put the diamond back into the ring, it may fall off again and I may not be as lucky to catch the diamond again. I reached out to overstock to maybe find the vendor that sold the ring, but they are unwilling to do anything about it. I paid $710 for the ring and it's a shame I couldn't use it for even four full hours.

On April 25, 2011, I placed a sofa and recliner on layaway and on August 19, 2011, I paid the furniture off and that Saturday, I rented a truck to pick up furniture, but only the sofa was delivered. My son and his friend went back to Overstock to pick up the recliner. The following day, I called Overstock and spoke with Islam and informed him my legs to the recliner were not with the recliner. He informed me he would check to see if legs were there or at the warehouse and would call me the following day. He never called me back and I called several times with no resolution.

I ordered a kitchen faucet. They picked the delivery method without giving me any input into the choice and chose FedEx. FedEx seemed to have delivered this faucet to someone today, but it was not me. They feel now that I need to wait until they can contact FedEx and see if they can sort this out. I asked for a cancellation of the order and an immediate refund. They refused. Now, due to a lack of ability to complete the process between overstock and FedEx, I was told to wait until 4 business days to pass for FedEx to see if they can find this. FedEx will not work on Sundays nor Mondays, so that means a full week to await an answer, while they have my money and seem to be in no hurry to assist me. They are a customer service company in name only. I would never do business with them under any circumstances again. Ever.

Serta memory foam pad arrives much smaller than mattress - I contacted customer service and I use that term in only a general sense. I explained the problem and the employee reads off the monitor and says, "Would you like to send it back for a refund?" I thought I should say, "No, I will use it for a doll house mattress," but I thought better and said yes. But now, how do I get this expanded hunk of foam back in that little box? They could care less about making things right.

Don't buy anything labeled “down” or “feather” from Overstock! I think its chicken feathers and the quality is so poor, the feathers emerge up through the fabric and your linens and into your skin! And, the feathers migrate down through the fabric and become embedded in your mattress. Horrible to deal with, and Overstock customer service could care less!

Placed an order before Christmas for my son's bass amplifier. UPS delivered it and it was the wrong one. (After coming to this site, I can see that this is an ongoing problem with Overstock.com). So I contacted them via their chat box. (I even tried to research the amp that they sent to see if it would do in a pinch and could find no information about it on Google at all). So, the guy told me that he will send me a return label and ship out the correct one. Never received the label to return this one. Went to the site and check on the status and it says "cancelled." I didn't cancel it and they didn't contact me. So is this another error?

I bought a comforter and it wasn't like the description and photo. Price was $54 but they give me back only $36 when I paid the return shipping too. This is against the human right that the people have to pay but get what they buy and agree.

I purchased a chest from Overstock on 12/20/2011. I received the item on 12/23/2011. The item I ordered was not the item I received. I called Overstock and request a return and full refund because of the incorrect item. I was told it would take 3 to 5 days for my refund, depending on my bank. On 12/24/2011, the item was picked up by UPS. As of 12/30/2011, per Overstock manager, the item is still in transit. They are not expecting to receive it in the warehouse until 1/3/11, which, I explained to the manager, was unacceptable. I needed my $358.60 back as promised on 12/23/11 within 3 to 5 days. It has now been six days.

Warning - Do not buy computers from Overstock! I contacted Overstock.com and questioned them about "refurbished Apple Macbook Pro Computers". Overstock assured me it was refurbished by Apple and would have a full one year warranty. I paid Overstock the same price that Apple was charging for the same i5 Model - my mistake! The computer failed the first week - blank grey screen. I contacted Overstock who gave me Apple support links. After hours of waiting on the phone, I received zero technical support from Overstock. I took the refurbished Macbook to Apple.

I placed an order on the morning of Friday, 12/16. I followed up on my order on Tuesday 12/20 because the status online said "processing". I was told by a customer service rep that it would be shipped the next day and I would receive my order no later than 12/23 (it was being shipped from a warehouse less than 100 miles from my home). I checked the status again today, 12/22 and the status had not changed. I called and reached another customer service rep. She said that she would contact the warehouse and call me back 20 minutes later. I called the customer service number an hour later and reached another service rep. I asked for the previous service rep that promised to call me back--there were no notes on the account and the customer service rep said she had never heard of the person I had spoke to earlier. This service rep told me there was nothing we could do.

The company is misrepresenting the country of origin of some of their products. I ordered a pond de-icer from them which were advertised as made in the USA. Upon receipt of the merchandise, it turned out that the product was made in China, not USA. Their customer service representative was helpful in instructing me about the return procedures; however, it is still upsetting to order something under false pretense.

I bought not one but two Archos android handhelds from Overstock.com to travel with me overseas. I took it out of the box, no problem. One of them doesn't work and the second takes no longer than 5 minutes before cutting off, they don't connect to WiFi unless you are sitting right at the router. Also you can't 'work'.

I immediately cancelled an order on a rug -- not less than 5 minutes after the order was placed online. I was told that since the order was not processed, there would be no funds removed from my account. However, they took the money from my account alright. When I contacted them, the representative told me that it would take 24-48 hours at the most for the charges to drop off and for the funds to be redeposited into my account. The refund was never issued. Every time I called, I was told the same thing. Eight days later, they are telling me that they have just submitted the forms to cancel the order. This was only because they "escalated it to their special claims department. " As I was told, I should have seen the funds by 6pm today or so, but it's not there.

I placed an order of Tiffen 58mm UV Protection Filter for $10.68 and received an empty plastic case where the UV Filter was supposed to be. The case had the inside paper work but no filter. I responded to the Amazon inquiry and I have no idea what to do next. I am very disappointed and I hope someone will send me what I ordered. A filter with the filter actually inside.

I recently purchased and returned a London Fog raincoat from Overstock.com, order no. **. Upon receiving the coat, I opened the package. I tried the coat on, walked around in it for a minute or two to see how it felt. It was too small in the chest so I folded it back up as best I could and put it back in the shipping envelope that it came in with so that I could take it to UPS to be returned and credited to my account. The cost of the coat was $102.99.

They labeled the TV I purchased, but I had to return it as "used" because the box was opened, so that out of the total cost of $266, they could justify refunding a mere $94.

I purchased a coat for $86.99 from this online retailer. When I received it, I opened it up (the very flimsy plastic tore), tried it on, decided it did not fit properly and packed it in the original packaging to return. When I was notified that they had received it, I was charged $34.80 for "Not Restockable: Wear and Tear." Other than the original plastic wrap being torn, the coat was in the new condition that I received it in.

I ordered from overstock.com and chose the bill me later option at this time. I got a message saying they could not complete the transaction at this time. I wondered what the reason was?

In September 2010, I purchased a refurbished 50" TV. When I received it, it was not working. It has been almost three weeks and the company has not picked up the TV. I'm inconvenienced because I keep being told by the company that it will be worked on. It's taking up space in my living room and I was billed for it although it is not working.

On July 4th, I bought three faucets, Geyser Bathroom Vanity Vessel Faucet and Umbrella-style Pop-up Drain for $233.97. Overstock.com sent wrong ones with a chrome finish that have an inferior quality. I requested a replacement and they three times sent to me the same wrong merchandise. They sell products that they do not have in stock and send to the clients, merchandise of inferior quality. I'm an interior designer and I had to return three times the wrong product, wasting my time chatting with an Overstock representative three times. Not finishing my project on time, my clients are so upset.

This is what I want you to see. I went online to see how the BBB rated Overstock.com in Utah. This should help you make your decision on buying from them. BBB in Utah processed a total of 633 complaints about Overstock.com in the last 36 months: 37 regarding Billing or Collection Issues, 10 for failure to correct billing errors, 5 unauthorized bank debits, 8 unauthorized credit card charges, 241 regarding Refund or Exchange Issues, 45 failure to honor promised refunds, exchanges or credit, 71 failure to honor refund, 56 regarding Advertising Issues, 13 Advertised price not honored, 14 advertisement misrepresented a product, 2 bait and switch advertisement, 7 false or unsubstantiated claims in advertisement, 68 regarding Product Issues, 48 Defective, damaged or incorrect product received and 20 Product Quality complaint issue.

I stopped in to Overstock for their "Grand Opening" 70% off sale in early March and ended up ordering a living room set, dining room set, floor lamp, 10x13 carpet and dresser. To be fair, I had a change of heart about 3 days later and went in to change the style furniture that I originally ordered. The folks were pleasant and helpful and didn't mind that I was changing my order. There was some back and forth with the store regarding pieces that weren't in stock or discontinued, etc. Each time I made a change.

I canceled an order one day after I made it and they said it was okay to cancel it but they still sent me the order after I canceled. Now they are charging me $197 for rerouting to send it back to the company for their mistake for sending to me after I canceled. It resulted in me losing $197 because of their mistake for sending it to me a day after I canceled the order.

I purchased two inkjet print cartridges from overstock.com. When my existing print cartridge ran out, I opened the box and put one. After several nozzle tests, I could not get the cartridge to work at all. I opened the other cartridge, thinking that was faulty. The second one worked but only if I put the printer setting on "best" print option which means it takes about three minutes now per page.

I ordered two pieces of furniture, and within 24 hours, I tried to cancel due to a death in the family. In short, I will be out of town for an extended amount of time. I went live online chat and phone and they said they would get back to me in 1 or 2 days, but in fact all they did was wait till my funds cleared their account. They e-mailed me to tell me that the order was shipped and was non-returnable ($335.68).

I ordered a bed set and mattress and first they sent the wrong bed. After a week of arguing, they sent me another mattress and that's the wrong one. I told them "What don't you understand about Full Size Long". They still haven't responded. I paid for something I haven't gotten yet.They ripped me off. I am disabled, sleeping on the floor and no transportation to get another that I already paid for.

An online purchase was made this morning (9/05/2009, Saturday), order #**. I contacted the merchant within 75 minutes to inform them not to ship the bag out, the receiving party is going away and there is no caretaker on the premises. Overstock stated once the order is placed, there is nothing that can be done. Today isn't a "business day," orders are shipped on business days. The next business day is Tuesday, 9/8/2009. This order needs to be voided. Thank you.

I ordered curtain panels. They sent me the wrong color, so I returned them and they sent me the right color. They charged twice for the curtains instead of once and still waiting for my money. This incident occurred in April and they haven't resolved this. The consequence is $89.60.

The first purchase through the Overstock.com was made on February 10th by Marcus ** throughout the American Express Card. It was a Valentine's gift for Olga **. Order number is: **; Order Summary: 11069587 -14k White Gold Ruby and 1/4ct TDW Diamond Necklace delivered by Feb. 13th, 1 for $329.99; 10760932 -14k White Gold Emerald 1/6 ct TDW Diamond Earrings delivered by Feb. 13th, 1 for $207.98.

I found online a King 11-inch pillow top innerspring mattress-in-a-box. I did not know if the frame came with that so I clicked on the chat box provided by the company. The agent responded that it did not include a frame and directed me to another product, and inferred that this is what I might be interested in. I even questioned the shipping price ($2.95). I was buying this as a gift for a family member that has just relocated. I ordered. When it arrived, it was only the frame with head board/foot board and no mattress or foundation, which is what I was most interested in purchasing (mattress/foundation and frame). I immediately went online and got in a chat room with an agent. She only said that this item did not include a mattress or box spring.

When you place an order, Overstock will not tell you that they are shipping the items from multiple warehouses!! When you attempt to return the items, they will kindly inform you that you need to cough up $5.00 on every item. Their clothes are probably in overstock because the labels are misprinted... the clothes are really really small, yet the label says L. I don't see why I should be responsible to pay shipping to multiple places when I ordered it from ONE place!!! I should be able to send this back to one place and have them pay the cost of returning it to multiple warehouses... not having one warehouse is not my problem.. why should I be charged for it!!!

I oredered a radio online from overstock.com.In the item description listed on the website the radio was supposed to come with a wireless remote control.When I received the radio it had no remote.I contacted overstock by email.I then rceived an email back from them stating they would get a remote shipped out to me as soon as possible.Then 2 days later I received another email telling me the radio was shipped as is and I would not receive a remote.But it plainly states on their website that the remote was included with the radio.

Auctions at Overstock.com de-listed an item on suspicion of fraud, sent me a confusing email, charged me for the listing, refused to refund the money.

Purchased 2 down pillows online as king. Received 2 pillows for $69.99 each that were neither std nor king. They were an inbetween size. Called as soon as they were received. I was told I had to reorder new ones at my expense and they would send document for shipping back. The customer service rep didn't talk to me at all about the return. The pillows didn't fit my cases so I didn't want them. I ordered new King pillows at the same price so my credit card was hit twice. I packaged up the incorrect std pillows and waited. My new pillows arrived and were fine so I sent back the wrong ones.

is not be much, but this is not ethical.

value. Poor value, super POOR quality and poor response to the low quality construction have me saying: buyer beware--I do not trust OVERSTOCK.com. I also bought sheets from them two weeks prior, and they were spotted with pink faulty dye spots. Overstock.com has been a terrible shopping experience for me from start to finish, and I feel the value and quality of their products is extremely poor.

I bought a digital frame. 6 months later I opened the box and it doesn't work. I want my money back or another frame that works. Pretty simple, I paid and expect to get what I paid for. Most stores would honor this sort of deal. Why doesn't Overstock.com?

% of the value I paid for. The quilts are clearly defective. I was also on hold for quite awhile waiting for a supervisor. They never got on the phone. As a consumer, I lost my money; and they did not honor their end of the bargain.

where I could get a remote control. Their answer was: You can buy one at the Toshiba store.

I purchased a platform bed, a memory foam mattress and a comforter set from Overstock.com. I got the bed and comforter on time, but heard nothing about the mattress. I ended up putting on my old mattress because I needed something to sleep on! I emailed DHL a few days later to inquire as to when exactly my mattress will arrive. They wrote back that there was a problem locating it, meaning that they temporarily lost it. I then emailed Overstock telling them what happened and told them since DHL couldn't locate the mattress, I did not want it anymore. If it should arrive, I was going to refuse it.

weeks!

to stay at the hotel in a basic room, since we were attending a concert nearby and needed the lodging.

savings. When I got it only half of the comforter was filled with down, like they said, and the other half was almost empty.

I purchased a Kodak camera in August which stopped working altogether in October. I was unaware that the product I purchased was refurbished until the product started having issues.

. I called them and the rep who I spoke with talked to me as if I was stupid. She said they the original was a pre-authorization, but that there should not be any other charges. I explained the entire situation and she said that once the pre-authorization amount cleared that I should be credited for the second amount. I asked her why there was even a second amount being charged/placed on hold and she could not answer me. I than asked her why there was no warning on their website that there would be two charges to a person's account and she could not explain that either.

They charged half the price of the item as restocking fee and return shipping fee. i wound up paying more than half the price in returns very dissatified former customer.

I bought supposedly high quality towels in August. Upon arrival appeared very nice. Washing produced shredding. Asked what to do, Alan K. told me so sad, too bad, ha, ha. Lousy customer service. Lousy product. Lousy company.

I ordered a Canon PowerShot S410 on 6/13 from the Overstock.com site after researching the camera and competitive prices on other sites. The caption for the camera on Overstock stated there was limited availability in the warehouse and the following is the order: order # 1Z0231FR0306241669 06/13/2006 SKU# 10225109-000-000 Canon Powershot S410 4.0MP Digital Camera $214.99. I just received the camera which was in a plastic bag with a Refurbished sticker on it. I contacted Customer Service immediately since this is not what I ordered and was told that was how it appeared originally on the site and that there was something wrong with the camera so they fixed it and sent it along to me.

I ordered a swimsuit from Overstock.com. The description says the bottoms are hot pants and the picture shows hot pants. The swimsuit I had received had a minimal coverage bikini bottom. After several rounds of emails, Shima S. had a UPS return label sent to me, indicating that I would receive a replacement or a credit. I sent the swimsuit back and waited. Last week, I received the replacement -- they sent me the same swimsuit I had returned! I immediately contacted customer service and was told that they would not give me an RMA for the swimsuit. I understand the no returns policy on swimsuits, but they shipped me the wrong item and I should not have to pay for something that is not what I ordered. I told them this in an email, but have gotten no response.

Easter weekend 2006, overstock.com had a promotion called find the golden egg. The promotion was basically the same thing that ebay did awile back where it had clues about items on auction and when you found the auction that went with the clue it had a golden egg icon. It said in the rules that when you bid in the auction it would only be for drawing of a gift certificate that was to take place on a certain date. (Basically the auction was just a fake auction that was just being used to play the game.) After the game ended I started getting harrassing emails from the sellers of the items I bid on. I bid on four of the golden egg auctions. The emails were questioning my payment for the items. I had even had contacted overstock.com and received an email back that the problem would have been taken care of. But it wasn't..

I place an order on April 5th for a Queen size, memory foam mattress topper. They sent me a full size. I requested a replacement and they sent me the wrong item again. I sent it back once more and I just received the package today and it was AGAIN the wrong item!

I had made an online purchase of an overhead projector at Overstock.com's site. The final bill was nearly $300. A package addressed to me finally arrived. In it I found three decorative bathroom items. Confused, I looked at my order on the site and knew I had not made an error. I also saw that the items sent to me were worth $49. I wrote to Overstock to tell them about their error and that I would like the $300 credited to my account while I sent back the items.

I paid $914 for patio chairs for my restaurant from Overstock.com. I paid for them using PalPal. A week later Overstock.com informed me that they were not it stock. I asked for a refund but they claimed they only issue store credits. I have since found another product and have no use for a store credit for a product they do not have.

On August 11th I placed an order with Overstock.com that was to be billed through Bill Me Later, with the terms of 90-days same as cash. On August 22nd I received a bill from Bill Me Later for immediate payment.

We ordered a bed seven weeks ago from Overstock.com. They say on their website that they ship using DHL. However in our case they sub-contracted the delivery, which meant they did not control the actual delivery.

In August of 2004, I purchased a "refurbished" 35 mm Olympus camera from Overstock.com. From nearly the beginning, it had problems - - when we would extend the zoom lens, it would get stuck in the extended position, make a series of click sounds, not advance the film, etc. We would then have trouble trying to close the camera down. I contacted Overstock.com, who told me that I was just outside of their return period by a few days, and I'd have to take this up with Olympus directly.

I purchased five "refurbished" Olympus digital cameras for business use totaling over $1,200.00 on April 30, 2004. When I received the cameras on May 12, 2004, one was missing the battery. I immediately contacted Overstock.com via e-mail and explained the situation. It took two (2) days for me to get a generic reply that they could not reach me by phone (which was not true) and I needed to call customer service. I was then informed that they do not guarantee that all the parts will included on refurbished items.

I ordered a "refurbished" Canon scanner from this company on October 10 using my Visa debit card. The price I was charged was $102.95. When the scanner arrived, I tried to use it and found that it was defective right out of the box. It made a lot of different loud noises and would not stop making noises no matter how long I left it turned on.