LightInTheBox Reviews

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Edited by: Morgan Cutolo
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About LightInTheBox

LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.

Pros
  • Frequent discounts
  • Rewards program
  • Large selection
Cons
  • Strict return conditions
  • High shipping costs

LightInTheBox Reviews

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    1 featured review
    How do I know I can trust these reviews about LightInTheBox?
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    Page 9 Reviews 1235 - 1435
    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Jan. 9, 2024

    So far everything I received was as described. Great quality, great prices and great customer service. I have purchased more clothing, so can't wait to get them and try them on, but so far, so good with all my purchase. There were some pants that I bought that were too big and some of the tops didn't match, but still all good.

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    Verified purchase

    Reviewed Jan. 9, 2024

    This is the description of my order: Women's Pajama Top and Pant Letter Warm Comfort Soft Home Daily Bed Fleece Warm Breathable Crew Neck Long Sleeve Pullover Pant Elastic Waist Fall Winter Pink Blue: Very good comfy and warm, my wife loves this set. Very well made and would buy again for someone else.

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    Verified purchase
    PriceRates

    Reviewed Jan. 9, 2024

    All items were exactly as described and the prices were awesome! I am very happy with all of them. Ordering and delivery were very easy. The coat was soft and warm and fit well, and the T-shirt was a gift for my sister. She loved it and the fit was perfect.

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    Customer ServiceCoverageRefunds & PayoutsMaintenance

    Reviewed Jan. 9, 2024

    I ordered two Christmas shirts for the Holidays. Ordered both in XL. They sent one in XL and the other in a Medium. Sadly the one I wanted most was the wrong size, and I could not wear it for the Christmas holidays with my family. I reached out to the seller for a replacement in my XL size (as I ordered). Their reply was to offer 30% and have me keep it. I asked again for an XL, then they offered 50% to keep it.

    Since I cannot wear a medium, I asked again if they could replace the item. Then they offered 70% off. * They ignored their mistake and said I would have to pay return shipping (to China) to get a partial refund for my order. No attempt from the company to get me what I ordered. Very poor business model. I had to go to Paypal to resolve for partial refund. 3+ hours spent and I still never got a shirt I could wear.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102310628 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    TechPunctuality & Speed

    Reviewed Jan. 9, 2024

    These items did not fit despite using the size chart provided by the company. When I explained this in a review, the company seemed to retaliate by saying to use the size chart. I did, the item did not fit regardless. In truth what did not fit was the circumstances of the arms of the coats; this detail was not provided in the size chart.

    In my review I stated that the vendors and brands sold on Lightinthebox should be held to higher standards. I've ordered several items including coats, pants, and so on; some are perfect fits, and some are to small in specific areas. This is a manufacturing issue, this can only be fixed by these brands using proper sizing guidelines or else being properly vented by the company selling them. I give poor reviews like these when my experience consist of consistently poor or inconsistent interactions, that are not met with quick and effortless solutions, but instead consist of slow and convoluted patches to problems. I have given a 2 star here, because even though I have had several poor experiences with this company, I have also received some of my favorite clothing for here as well. And though their return process is convoluted, I still did get a fair compensation.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102314146 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 6, 2024

    We are very happy with your services. Staff is very knowledgeable, helpful and polite. Any questions we had the staff was available and very helpful in guiding us with any issues. We appreciate your customer support. Unfortunately the size we ordered did not fit. Customer service was very accommodating and helpful to process the return.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Jan. 6, 2024

    The jacket that I ordered is certainly not XL in the shoulders and does not match the measurements provided. I can hardly fit in it! Furthermore, the material used to make it is cheap and it smells awful, so even if the jacket did fit I would not wear it. Their system does not let me upload the pictures which I took or submit a request to have a refund and there is no way of contacting their customer service. A very frustrating experience. Avoid at all costs!

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear Mark,

    I have created ticket # 102301441 for your issue.

    The ticket message will be sent to your email related with LITB account. Please review it.

    You can login to your account on our website and access the ticket and reply with the pictures there.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 3, 2024

    The shirts were received as pictured. The graphics were exceptional and the sizing was advertised. The sweatshirt material was on the thin side and could possible be advertised a "Light Sweatshirt Material" instead. Possible the manufacturer could consider when applying an image on the front (front face of tiger) that the reverse side could display the reverse of the image (back of tiger head).

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Jan. 3, 2024

    The products were not at all like they looked on line, cheaply made and your company does not do returns, offered me a 10% of purchase price. I would not ever purchase from this company again and will tell all my family and friends not to order from this company as well. Terrible customer service. I felt like it is a complete rip off.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102292666 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 3, 2024

    My experience with Coruncanius in Customer Service was truly one of the most satisfying experiences I have had online in years. They were prompt and courteous and left me 100% happy with your Business. Anyone can sell you something. Very few can make you a Lifetime Customer because of their Service AFTER the purchase. You have done that. Thank you

    Bruce **

    Thanks for your vote!
    Verified purchase
    TechSales & Marketing

    Reviewed Jan. 3, 2024

    I have placed several orders with Lightinthebox over this holiday season. Every order has been delivered in a reasonable amount of time, and just as pictured in their ads. The quality of their graphics is very high. Great color and size selections as well. I will be doing more business with this vendor in the future.

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    Verified purchase

    Reviewed Jan. 3, 2024

    I’m very careful about ordering online, so before I did order, I googled the site and saw many positive comments. My experience was positive as well. From the selection of items to the ease of ordering, and the ability to track my order, everything was great. The clothes I ordered all fit great. Pay attention to their size charts when ordering and you won’t have any problem. After my first experience, I will be a repeat customer.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Jan. 3, 2024

    I have ordered 20 times in 2023. Overall I am satisfied. I have 3 bad experiences initially. I have the following suggestions which will make LightintheBox sales to be better. Styling is very very good. My congratulations to the designers.

    1. Colour MUST match as shown. Twice I ordered blue and I ended with violet blue. Later orders the colours are correct. But I always have this fear colour as shown will be different from actual.

    2. Size: This has improve at my expense. Initially it was too small and because of this, I ordered a bigger size and it end up too big!!! So sizing has improved and I know what size to order but still I always fear of wrong sizing. LIGHTintheBOX must pay great attention to sizing or you get unhappy customers or customers fear to order which happened to me sometimes.

    3. Actual material rec'd is always thin and not as good quality as shown in the pictures. If you give better material same in the pictures and charge a bit more, NOBODY will complain over the higher price.

    The design is very, very good and I am satisfied with experience.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Jan. 3, 2024

    Probably picked wrong size or someone put wrong size in with others. Everything else was good to go. Thanks!!! It got here Christmas Day, I was really surprised when the parcel was delivered. From how far it came from, Was really Quick. Thanks!!! I would definitely tell others decent quality especially for the price you pay, fast service. If something goes wrong, easy to get ahold of.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 3, 2024

    All items on my orders were received quickly and packaged very well. Great stocking stuffers. The clothes are always made great quality. I am always satisfied with all my orders. I highly recommend LightInthebox. Perfect from year round outdoor lights to kids' clothing to kitchen supplies. So many compliments on the kids' outfits. Very unique.

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    Verified purchase

    Reviewed Jan. 3, 2024

    Most of the clothes fit, some are too small. Disappointed with the 2 items that I ordered last time. Mom and Dad love their gifts that I gave them for Christmas and a birthday day gift. I love the fleece lined top that came with the order. I just wish it didn't take so long to get from the factory to my home.

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    Verified purchase

    Reviewed Dec. 30, 2023

    I ordered a "Cat Scratching Board Sisal Rope Accessories Cat Grinding Claw Toy Cat Scratching Post", but received a hank of cord that I think was sisal. It was coiled in a number of loops then the rest of the cord wrapped around the centre to hold it together. This was not the item I ordered; in no way could it be considered a scratching post. I believe that in the rush around Christmas the wrong item was selected and placed in the shipping package. A simple matter of stress and shortage of time at a busy time of the year.

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    Verified purchase

    Reviewed Dec. 30, 2023

    The quality of the tissue is poor and the clothes look different of the publicity picture. There is too much of polyester and acrylic and not enough coton or other nice quality tissue. I received boots that were almost made with cardboard. And the size is often wrong. In each order, only half of it is ok and the others are to be return.

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    Verified purchase

    Reviewed Dec. 29, 2023

    Loved the sweaters, loved the fit. Not sure what else to write about them. They were nice and fit correctly with no issues. Thank you for the great deal. Just wished all your clothes were correctly. Listed according to size. Unfortunately, is in bag several coats that were just too small, even though we ordered according to your measurements.

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    CoveragePriceStaff

    Reviewed Dec. 27, 2023

    I purchased 5 items from this site and have been happy with 1. The quality is very poor, the fabric very poor and the manufacturing poor. One dress had printed pockets and printed contrasting color and was tshirt fabric not cotton. One dress has a centre flower and was sewn to the top of the dress 2 inches to the left of centre. I can repair it but why? The boots I purchased were so cheap that I couldn’t get the wrinkles out from shipping! There are so many other sites, stay away from this one. I will say though they did help when the parcel got lost.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102261000 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Price

    Reviewed Dec. 27, 2023

    I ordered watches and necklaces for the holiday exchange and I was very impressed with the quality of the product. I will order again in the future., I would like to recommend free shipping or a lower shipping charge then it would be perfect. My grandson and wife loved their presents and now I see something for me I would like to get.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 26, 2023

    Quick and on-time. Sizes should include things like back and sleeve length. Although chest size was perfect sleeves were very long. I love them images and there was no blurring. Selection can seem a little one note. I saw the same image on multiple styles, which is good, but would have like more images to choose from.

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    Verified purchase

    Reviewed Dec. 26, 2023

    We ordered 3 sets of woman's lined sweatsuits for lounging. One for myself and one each for our daughter in-laws. They are true to size. All three I ordered different colors. Grey for me, pink for one daughter and red for the other. The red is a very nice dusty rose or dusty wine color. We all love them!

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 26, 2023

    We wore our shirt and blazer to a Christmas party, Church and our own Christmas gathering and had tons of compliments. Shipping was fast and easy. Shirt and blazer both were made with quality materials and were both sized perfectly. I have bought many other items from LightInTheBox and have been very satisfied with all items. I highly recommend LightInTheBox for all your clothing needs.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Dec. 23, 2023

    I just received my 5th item from my order and everything is to my satisfaction and more. It was my first order with you and I am happy with the way the things happened with the order. The only negative comment I have is that we must stay alert with your pricing as the regular prices of the items are way more expensive than the email special offers. We have to check regularly for a deal to come along.

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    Verified purchase
    PriceRates

    Reviewed Dec. 23, 2023

    I thought the items I ordered were very reasonably priced and when I received my package, I thought everything was pretty nice. I am happy with all the items I ordered. I have since ordered again and also recommended LightInTheBox to friends also. Also I ordered a pair of doggy slippers for a friend and she just loves them. They look just like her dog.

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    Verified purchase
    Price

    Reviewed Dec. 21, 2023

    I am new to this site. I started purchasing from LightInTheBox in November. Awesome store. My orders were on time, would receive notifications for tracking my orders, just an awesome experience. I wish I found this site earlier. This will be one of my regular places to make purchases online. Well worth the time spent searching on your site!!!!

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    Verified purchase
    CoverageSales & MarketingPricePunctuality & SpeedRates

    Reviewed Dec. 20, 2023

    I wanted to try out LightInTheBox because I've never ordered from them. I wanted to see how I'd like it and their service. I got slippers for my grandniece and she liked the item. After that, I just kept on ordering things from them. It's much cheaper at LightInTheBox. But some of the things, for instance, says it's glass, but it's plastic and I tell them that. Also, sometimes, I think they're like prototypes, seconds, or flawed items and they sell it for a price. They're getting more competitive, as well. They have things on their site that you could get at other places but at a discount. And I wish they wouldn't always have polyester.

    But some of the things are nice. The prints on clothing are fairly nice and the color doesn't bleed. Also, if I had an issue with them, they usually fix it. But the first time, I ordered an adult pantsuit for my niece and they sent me a little kid's dress. They didn't give me what they should have. But later on, they made good on the other things that weren't right or had a flaw in it. They would send me another one and let me keep the wrong item.

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    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Dec. 20, 2023

    It’s easy to purchase from LightInTheBox, and considering what I am paying, I get what I pay for. I recently bought a pair of boots, and I didn't like the quality. I like the style though. Its good. They might be cheaply made, but they have a lot of up-to-date styles. The only thing that I have a problem with is when I need to return things. It's a difficult process and not as cut-and-dry as Amazon. With LightInTheBox, they don't give much information to the process of returning. I contacted customer service but I didn't get too far. I need to call them again. I have three things that I need to return, but since they didn't cost that much, it wasn't worth the headache (not that I have money to waste).

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 20, 2023

    I'm very pleased with the overall process that LightInTheBox has. Very good service, very good products, very good delivery. Excellent prices. I was so pleased that I ordered 2 more orders. Thanks LightInTheBox for all the orders. I already recommended LightInTheBox to my friends.

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    Verified purchase

    Reviewed Dec. 20, 2023

    I've made 15 purchases from LightInTheBox and the items are high quality for the money I paid. When buying from them, you got to pay close attention to the size of their products. I'm in America and their size large is not our large. Other than that, I don't have a problem with them. They've been good on incentive and I get credits and a lot of stuff.

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    Verified purchase
    Punctuality & SpeedOnline & AppEase of UseRates

    Reviewed Dec. 19, 2023

    The order was a little late, but sometimes that is expected with our weather. The hair pieces were beautiful, the sizing on the baby item was not really good, the 1 pc women's pant suit the sleeves trim was off about 1 1/2". Yes it's a easy fix, but shouldn't have to. Overall I would probably rate it still 4 out of 5. The website is very easy to use.

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    Verified purchase
    Customer ServicePriceRatesTimeliness

    Reviewed Dec. 19, 2023

    This is the second order I’ve placed with Light in the Box. So far I love the selection of items and the price point is perfect. A few of the pants stitching has come apart in the pockets, it’s an easy fix but still something to note. Everything I’ve ordered arrives in a timely manner, tracking information is readily available and have had no problem contacting customer service. I reached out to them in my first order and received a reply that same day. Great service. I will definitely use it again. I purchased their gold membership for reduced shipping.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 15, 2023

    1. Item is Nylon Strap Organizer Self Adhesive ... This will help wrap up All those computer wires and keep them nicely together, everyone hates all wire all over the place. It looks horrible. This will look so much better. Thank you.
    2.Item is USB A to Lightning / micro / Type C Fast Charging 3 in 1 540° Rotating Phone Charger. HELLO this is a major GAME changer... OH man. Best purchase ever!!! This is SO helpful, you can charge anywhere. Great product!!

    3. Item is Fairy Lights LED Rose Flower Small .. These are super cute, little... but you can do so much with. I use them as a centerpiece, and put extra fairy lights with them... WOW. Most beautiful!

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    Verified purchase

    Reviewed Dec. 13, 2023

    I truly love everything I purchased in this order. I've sometimes had issues with something being too big or just not what I was expecting, but this order was for 10 items and I must say that Lightinthebox.com hit a homerun. I'm so happy I found them. I've purchased a ton of stuff from them and more often than not I end up loving what I've purchased. 10 stars on this order....Thanks Lightinthebox!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 13, 2023

    I've been ordering from LightInTheBox for years and keep spreading the word to others. When they ask where did you get that and how much, I tell them a website called Light In the Box and for this cheap. They are always amazed. Other Websites are trying to copy your system and format but fall short I think.

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    Verified purchase
    PricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Dec. 10, 2023

    My experience with LightInTheBox hasn't been too good. They make it way too hard to get refunds. You can't just return an item and get a full refund on it. You can get 50% and then credited the other 50%. So, you have to buy something else from them to really get your money. Then only after you have ordered something, like a day later, you'll get a message saying, "Oh, we're out of this item." I tried to follow the things that it said to go and put in for something else for the exchange and it was difficult. I don't wanna order anything from them again.

    The whole reason I tried getting something from them is because I was getting a bunch of stuff from Temu, and they had something on there that Temu didn't have. It was something similar to it but not exactly. I ordered a jean jacket that has the fuzzy stuff inside and a hood. A couple of days after I ordered it, they said that they were out of stock. Then a couple of days later, it said that they were getting the order ready. Then the day after that, they sent me another thing saying, "Oh, you still haven't answered our thing letting you know that we're out of stock on it." It was really weird.

    The only reason I got it from them is because Temu didn't have the blue jean jacket with the fuzzy stuff in it with the hood. They had the black one. So, I got the black one from Temu and I said, "Well, I'll get the blue jean one from LightInTheBox," and went with all that. One time, they sent me the wrong size of what I ordered. I thought that was strange. I double-checked my order when I got it because it was too small. I know the measurements and any time I've gone by the measurements, the stuff fits.

    I did order one pair of ski pants for me and my boyfriend and we loved them. They were thicker and warm. He works outside all year round. So, he really likes them for work and I like them, too. I got us a bunch of them and even ordered him a couple more. I got him four, I got me four, and then I went back and ordered him another four in different colors. I saw another pair and I thought it was gonna be the same thing and I ordered them, and they were really thin. I kept them because I didn't even wanna have to deal with the return. I'll just wear them for summer pants. The ski pants was a good buy and it was a good price. It was 11.99. That was the best thing that I got from them.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Dec. 9, 2023

    Both of these items arrived quickly, they were EXACTLY as described. Great experience overall. I will definitely be using this site again. GET THE APP! Makes it easy to view, modify and monitor your order. Decent material and the size chart is 100% accurate. What else can I say? I love the app. Thanks again Lightinthebox!

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    Refunds & Payouts

    Reviewed Dec. 7, 2023

    I ordered sweaters. They all appear to fit from children to an adult, but I ordered them all in the same size. Threads were hanging; the quality of the sweaters was terrible. Like someone just learned to sew. I have sent the request for a refund, and it had been over 10 days and all they want me to do is order more clothing. I will not purchase from them in the future.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102155659 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 7, 2023

    Ordered 4xl description stated that it was a Chinese 4xl. I could barely get it over my legs. It was extremely frustrating as your company needs to understand that NA people tend to be more heavier that people from your country. I paid 18 dollars but was told that shipping would be more that the price of the item. I received a mere pittance of what I spend on the item for a rebate. Do your shippers not take the time and effort to acknowledge what each item is suppose to be? In the future I will be extremely careful in what items I order!!

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Dec. 6, 2023

    I think this shopping site is very unique. Their prices are very fair along with their coupons. The items you could not find at any other store on or off internet. Would recommend Lightinthebox to all friends and family, co-workers, etc. The brightness of the outfits are what caught my eye along with the style.

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    Reviewed Dec. 6, 2023

    I ordered an ugly Christmas sweater a month before Christmas and they cancelled my order Dec. 5th without even telling me!! They said they had too many orders to fill and couldn’t get to mine. Now I don’t have time to get another one before the ugly Christmas sweater party I was going to.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102149194 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Honesty & Transparency

    Reviewed Dec. 6, 2023

    Order ** Some product highlights and overview are misleading. They mention 90% polyester and 10% spandex but are in reality 100% polyester and no spandex (ladies tops) and shorts are 100% cotton. Posted reviews but they don't appear unless given 5 stars. (Boys tee-shirts). Order ** Long sleeve puffer vest was smaller than expected. Posted a review that never appeared. Purchases are usually made based on reviews. If only the 5 stars appear, this is misleading and biased.

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    Verified purchase

    Reviewed Dec. 5, 2023

    This is an overview of LightintheBox.com overall. Have been purchasing items for approx 7 months from LightintheBox. I have been extremely satisfied with all items purchased. The only item I would mention is the sizing chart. If you go by the measurements stated they are 95% correct. But the US size chart is usually wrong.

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 5, 2023

    I like the variety of the products offered and pricing. Shipping is a bit slower and more expensive but the option to join Gold Membership helps with that some. So far, I have been happy with the quality and descriptions seem accurate. I did several purchases for the holidays on this site to try something new and unique. Will be interested to see offerings outside the Christmas holiday.

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    Verified purchase
    Ease of Use

    Reviewed Dec. 5, 2023

    Easy to use and secure check out makes shopping a breeze. Love all the different styles, you can find something for everybody Men, women, shoes you name it they have it. Warm and cozy to something sexy. It really pays to shop here. Try it. You'll love it - I do.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 5, 2023

    I would highly recommend this company for many reasons. Number 1) Excellent quality on all my purchases. Number 2) Shipping/receiving time is super fast for being outside the US. Number 3) Tracking was able to be monitored through the whole process. My only advice is that if you are a larger person that likes items to fit a little looser please order a size larger. Please shop Light in the Box, they really are super great and the quality is excellent.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Dec. 3, 2023

    Everything was good quality with great prices, especially when flash sale on. Comes quickly too. As well most items are unique, and I love that!! I love everything I purchased. Well made and love that the quality is awesome.

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    Verified purchase

    Reviewed Nov. 30, 2023

    Very nice dress but longer than expected. Delivery time was good, just over one week. Nice color and will look good with high heels. The color was as per the pictures and the size chart was quite accurate. I would recommend Light In The Box to any of my friends.

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    Verified purchase
    CoverageOnline & AppStaff

    Reviewed Nov. 29, 2023

    All I want to do is exchange what I bought for a different color but the website is impossible to navigate. I just want an address to send these things back to and exchange them but I really haven't received any help. The quality of these chair covers are very nice. It's just that I ordered the wrong color. I want khaki instead of beige. I would buy other things from this company if it would be easier to exchange something!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102103469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Price

    Reviewed Nov. 28, 2023

    Ordered a nice looking pair of grey boots. They fit well but the materials are thin and cheap. I’m hoping they will last but I fear they will not. Love the clothes and have had a lot of success with that but stay away from the boots and shoes made of PU “leather”.

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    Verified purchase
    Refunds & PayoutsRates

    Reviewed Nov. 28, 2023

    I have ordered over 75 items here and the orders have been delivered within 2 to 3 weeks. Everything was always present or refunded and noted as not available. I would rate 5/5 except sometimes the quality is lower than expected. Seeing reviews accompanied by pics better enables the consumer to make a realistic choice. I will continue to purchase through Lightinthebox.

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    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed Nov. 27, 2023

    Did not like how it fit me. Wanted to return it. To return it I had to go through a lot of hoops to do so I chose box 3 for full return. There was no return address and I had only 5 days to do so It seemed only way to return was to choose box 1 or 2. Now I feel like I have been scammed.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102088004 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Staff

    Reviewed Nov. 26, 2023

    I ordered several of the sherpa sweatshirts and love the softness, warmth and quality of all. The only major issue is the U.S. size descriptions is way off. I am 5'3" and weigh 145 lbs. and normally wear a L or Sz. 12 in tops/sweatshirts. However, according to LightInTheBox size guide, I should wear a XXL, but the correct fit in these sweatshirts is my usual, true L.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2023

    I ordered a pullover shirt, a jacket and a hat. Everything arrived on time and all the sizes were as described in the literature. All the items fit. Very pleased with everything except, the hat came folded in half creasing the brim rather badly. I believe I can steam it out but it would have been appreciated if a little more care had been taken when packing. Overall though I am extremely happy with the purchase.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 22, 2023

    Hello, While I am still pleased to receive my order promptly, I am slightly disappointed that these pullover "online pictures" appear to have a fluffy fabric. They are both still very cute and look like they will fit. In the attached picture, you will see three pull overs, I am referring to the two children's pullovers.

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    Price

    Reviewed Nov. 22, 2023

    When I received my 2XL shirts, they were a bit snug for 2XLs but I thought they might stretch a bit. After the 1st wash, the 2xl shrunk down to size L and I had to give the shirts, which were not inexpensive by any means, to good-will. I will never buy another piece of clothing from Light In The Box.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102055252 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2023

    I really like the originality, the style and the quality/price ratio of the clothes. The ease of ordering, the variety and numerous size choices often available. Most of the time, the clothes represent what we saw in the photo on the site. I like. I am a very good LITB customer.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 22, 2023

    Good and quick customer service. Not always satisfied but overall very responsive. I have been buying from the site for months and although some of the material is not great, the designs are interesting and look decent. The prices on special are worth the wait for delivery which could take weeks sometimes.

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2023

    In the past I have ordered a number of times with your company and up until now they have all been delivered in the proper timeline that was quoted in the description of each product. In the future I will continue to order from your company as long as I can count on the items to be modern and reasonably priced!

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    Verified purchase
    PriceOnline & App

    Reviewed Nov. 21, 2023

    I have ordered several clothing items through this site. In most cases the item I received was not as described or did not fit. When I attempted to return the unsatisfactory items Light In The Box presented never ending obstacles. They kept on asking for more documentation. How can you provide them with a PICTURE of the reason the product received was not as described on their website? This has happened to me on several occasions. I have a collection of unsatisfactory items I was not allowed to return because I could not provide their unreasonable documentation. AVOID THIS SITE AT ALL COSTS! I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102046889 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Nov. 21, 2023

    I had my first buy at Light In The Box. Bought nearly 400$ of item. Most were good. At the same buyer a bought two suit (Just different coulour) One fit - other way too small (both same size). I bought a coat but it is nothing like advertise. {Not same coulour not suede - ordinary thin material} and They offer 50% or I pay for return. (Not fair) I took 50%. I guess I learn my lesson. Will use my reward% But after will never buy. I will buy at fair company. I cannot honestly say to my friend that this is a good company.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102055175 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPriceRatesFollow-Through

    Reviewed Nov. 21, 2023

    I have ordered a few hundred dollars of stuff from them now and I am very happy with the product I have received. Delivery is on time and packaged very well. The product is as advertised and true size. Would recommend this site to anyone. I have compared pricing with other sites and they are better than most of them. I am getting ready to place another order as we speak and look forward to doing a lot more business with them.

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    Verified purchase
    Customer Service

    Reviewed Nov. 21, 2023

    I enjoy shopping at Light in the Box. Their customer service is exceptional. I also find their products to be of very good quality. I had an issue with a flower girl dress and contacted customer service. They understood the urgency and did expedite the replacement dress delivery. Great customer service & great quality makes me a loyal customer.

    Mira **

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    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 21, 2023

    I received 2 orders of shirts, one order fit and the other order waaaay too big! No receipt. Didn't let me explain!! Didn't have order # just a mess, so I couldn't be bothered. Should have just refunded my money or exchanged but you did not offer this. I am not a happy shopper!!!

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    LightInTheBox
    Response from LightInTheBox

    Dear Beverly,

    Thank you for your message and we apologize for the issue.

    We have found 2 orders from you: 75549117 and 75548949.

    Can you please share the pictures of the item that is received in incorrect size, so that we can make sure the order that you are referring to and assist you further.

    Awaiting your response.

    Regards,
    Megha

    Customer service.

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Nov. 21, 2023

    I don’t know how Light in the Box can afford to discount their items this much. All sellers compete with each other to offer the lowest prices. My gift shopping is done… and I only spent $100. I’m buying all my kitchen gadgets, pet supplies, organization items, costumes, underwear, home spa treatments, and make up here from now on. LITB Lightning Deals are ridiculously cheap… and you can get even MORE cash back via the Rakuten app! **

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    PriceMaintenanceRates

    Reviewed Nov. 20, 2023

    Website easy to order items but impossible to return broken merchandise. Never did reach Customer Support. Merchandise is extremely cheap for price! Will never order from this company again!!! Awful!!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 102038611 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Contract & TermsPricePunctuality & Speed

    Reviewed Nov. 16, 2023

    The slowest delivery I have ever had. 1 month for 2 shirts. I haven't seen them yet. I really like shopping at LightInTheBox but the slow delivery with some items is bad. I can't wait over a month on some items so I guess I will find a faster way to get them. Some things are low quality and the clothing runs too small. I've managed to work around that. But today I figured out that the shipping is costing me way too much. I have not decided what to do about these issues at this time.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase

    Reviewed Nov. 15, 2023

    Although I like most of the tops I purchase, sometimes it takes so long to get them. I think the item should state if it’s coming from out of the country. I’ve also noticed that the item in the picture is not always the same when I receive it.

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    Verified purchase
    Punctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed Nov. 15, 2023

    I loved my experience with Light in the Box. It's was easy and fast and my order only took a few days to arrive unlike other places where they take weeks to receive packages and when they do arrive they are broken or damaged and you can't get a refund.

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    Verified purchase

    Reviewed Nov. 15, 2023

    I have made several purchases and I am very happy with all. I would recommend LightInTheBox to all my friends and family. I have had no returns. The descriptions are accurate and sizing is on point. I have had only one issue and that is with an ornament that was a bit hazy, other than that everything else is good.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 14, 2023

    I received one order and I am waiting for my 2nd and 3rd orders. I found the prices to be very reasonable. The ordering process easy and the delivery time got my first order was quick within about 10 days. I can’t wait to see my next order! I ordered jewelry, shirts and jackets. These will make very nice Christmas presents and were a bargain.

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    Verified purchase

    Reviewed Nov. 14, 2023

    Most orders were perfect except 1 of my latest order (short) where the size was not as describe; I guess some of the clothing is from China and size differ from US size and Canadian Size; must be careful and look at size. Describe sizes and also the type of clothing ordered.

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    Verified purchase

    Reviewed Nov. 14, 2023

    The most perfect shirt Ever goes with everything. All the shorts that I have the way the colors are arranged make this a very unusual shirt to wear. Many compliments-this is turning out to be one of my most favorite shirts ever-You has a true winner, I like to wear it all the time as it goes perfectly.

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    Verified purchase

    Reviewed Nov. 14, 2023

    I purchased 2 dresses from LightInTheBox for me to wear at my son's wedding this past October 2023. BOTH dresses that I received were counterfeit and NOTHING like the website description or pictures. Instead of "glitter" on one dress I received some poor quality jersey material sprinkled with Clorox on a dark blue background. I paid $104.66 USD for both. I opened a dispute via PayPal which had provided the seller with my CC information in this transaction. Without investigating, PayPal closed the dispute "in favor of the seller". I relied on PayPal as a trustworthy intermediary in protecting my purchase. PayPal let me down, and in doing this it implicitly encourages such fraudulent business practices in the United States.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101997808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Nov. 14, 2023

    I placed an order for three shirts, and one pair of pants. I’m extremely happy with the fit and sizes are true. No need to size up like many other online clothiers. All four garments did not shrink after washing as well. Shipping was really good as well. Had my order within two weeks. Definitely going to order again

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    Verified purchase

    Reviewed Nov. 14, 2023

    I was very happy with that material and how the pants fit. Very comfortable. I will be ordering more clothes in the near future. The shipping didn’t take very long. I like the variety of colors to choose from. I also like the variety of items you have to choose from.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed Nov. 14, 2023

    I am pleased to confirm that I am perfectly satisfied with Lightinthebox in every aspect possible. The quality of the clothes is excellent and comes with a very caring customer service. I can recommend this company highly. Get the app and use their sales column. Most items are under $10.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 11, 2023

    I am pleased with the items I have purchased. The size is correct due to the charts given. The quality of the goods is awesome. I often find that the items ordered from other sites do not match the pictures or descriptions. This is not so with Light in the Box. The shipments are fast as well.

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    Verified purchase

    Reviewed Nov. 10, 2023

    The item purchased were a woman's boots instead of men's, also the wrong size. The sweater was 2 sizes smaller than requested. The order number provided is the parcel tracking number. Very disappointed in my package. Probably won't order again. Buyer beware. The length of time it took for delivery was annoying.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101979493 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Nov. 9, 2023

    Everyone who has seen the hoodies has loved them! The sizes are just right! They want to know where I got them. I tell them LightInTheBox! Will be glad to order more items from you. Am looking at some shoes now. With Christmas just around the corner, I know where I'll be looking!

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 8, 2023

    Good service although I have had substandard quality issues with some products. The customer service does refund. There is a wide variety to choose from, and sometimes the size is an issue. Don't recommend the shoes, very poor quality.

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    Verified purchase
    PriceStaffBillingRates

    Reviewed Nov. 8, 2023

    Have ordered from them several times and LOVE their products! The personalized shirt for Bill was excellent....and the other pullovers/shirts ordered have also been of good quality and shipped/received in a timely manner and their prices are very reasonable. Would highly recommend you give LightInTheBox a try!

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    Verified purchase
    Transparency

    Reviewed Nov. 8, 2023

    Some products I have bought have been great. A few of them disappointed in. I’ve learned what to buy and not buy So I will enjoy my products. I have told many friends family to go shopping here. I wish it didn’t take so long to get to my address seems many weeks. I’m thankful for updates while in shipping.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 8, 2023

    These pants are excellent! Wonderful styled and light on the feel. They are snug and loose just where I like and I get compliments each time I wear them. One person even stopped speaking to point out "can we just take a minute to check out Rob's pants?" "Those are styling!" Ordering was easy, delivery was fast and I love the experience I have been having with LightInTheBox.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 7, 2023

    I order on a regular basis and I am a gold club member. I really appreciate the attention paid to packaging to ensure nothing is damaged in transit. The packages seem to arrive very quickly especially if you consider how far they have to travel! Keep up the good work LightInTheBox. You are a great company to work with.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2023

    Orders have been seamless and smooth right from the start of the order process to the shipping and receipt. Quality and description of items I ordered so far have been very good. Tracking # provided has been very helpful. It is almost live and we are able to see where the shipment is a located on most days and as to when this can be expected.

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    Verified purchase

    Reviewed Nov. 7, 2023

    I've really enjoyed the style and quality of the products I've received. Would recommend LITB to everyone. From T-shirts with funny sayings, to linen pants and shirts, and the coolest Christian related shirts ever!! I have yet to find a product I was disappointed with. I play in a Christian praise band and not only do I purchase these shirts for me, I buy them for the volunteers in my praise band for Christmas etc... The funny T-shirts go to my family!!

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2023

    I am having so much fun shopping from my home through LITB!! So many cool things, gadgets and some really amazing clothes. I have received so many compliments on the tops I have worn so far. I am looking forward to receiving my next orders, got some Christmas clothes for the grandkids. I hope they are as excited as I am!

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 7, 2023

    I ordered a veil for my daughter's wedding and it came quickly and well packaged. It is a 2 tier veil with pearls all over it and a scalloped edge of lace and it's absolutely stunning! I just recently learned of this company and I made an earlier purchase and had the same great experience. Just love this company. I would definitely recommend LightInTheBox.com.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 7, 2023

    Their response was beyond timely. All answers given immediately. There was no waiting. That is what brings me back to Light In The Box.com every time, for every order!!! --- That, and the fact the quality of merchandise unbeatable,. Since most of these items are transported from overseas I'm always amazed to receive my orders within ten days... As a customer, you win all the way around!

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaffRatesValue

    Reviewed Nov. 6, 2023

    If you're looking for something unique, beautiful and a good price, LightinTheBox.com is your place. It is a place to go that you will not find items in a mall or a store. They offer many items beautifully designed. The colors are extraordinary. The realism and detail, which I like, is great. On the tops and shirts, a lot of them would carry the design on the back. Everything that any of my family has worn has been complimented.

    I've seen LightInTheBox's app, and I downloaded it on my phone. I scrolled through there, I liked what I saw, and started purchasing different items. I love it. It has been a year I've been with LightinTheBox. I look at it before I go to work, and sometimes, when I come home. It has to be at least 10 or more orders I have placed and received. I see the same ones I have seen in the beginning that are still advertised. But there are new items that appear and I would suggest to go there. I like the colors. The three-dimensional of the prints on shirts or tops, whether it be men or women, and some can be for either/or, is very detailed and beautiful. And the prices are decent.

    I have purchased gifts for my sons, daughter-in-laws, and grand babies. They're almost 13 and 12. And it has never been a miss. It's a hit. They go, “Oh, my gosh! I love this!. Where did you get this? I love this.” From 12 to the oldest being 75, and every clothing item or a statue of some kind or a picture, they've never seen it before and they're very pleased.

    Each time, the delivery time has been the same. Up to four weeks. And I'm assuming because overseas and they have to go through customs. And if it went past four weeks, they would notify and apologize for it. It could be a backorder on something. And if it wound up being out of stock, they would reimburse my money. That's always good, too.

    I've had a couple issues, but they took care of those, which I appreciate greatly. When I submitted tickets, there was always somebody I needed to get back to me right away and they took care of it. I appreciate that greatly, because sometimes, you can't get that at a store. They have issues with you coming back and saying, “This is what happened.” I’m very pleased with it.

    If something came and it was not the right thing or something was missing, you would want to make LightInTheBox aware of that. It's not worth it to send it back overseas. So, if they could reimburse that or if I wanted that item, they would say, “We'll resend the item if it didn't get here.” I had that issue a couple of weeks ago that I didn't receive the item that was supposed to be received. It just came today when I came home from work.

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    Verified purchase
    PriceRates

    Reviewed Nov. 5, 2023

    My daughter ordered four Halloween dresses from this site. They were all good quality, and fit well. She received many compliments on them, and has worn each several times. Highly recommend for the price. Will continue to order from this site. Fit was true to size charts. Jewelry that was ordered from site was heavy and as described/ordered.

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    Verified purchase
    Kimberly increased rating by 3 stars.
    Customer ServiceMaintenanceStaff
    After a positive interaction with LightInTheBox, Kimberly increased their star rating on Nov. 7, 2023.

    Updated review: Nov. 7, 2023

    Did arrive broken, thru a few emails they made it right & refunded me. I will order again, & hopefully they will be better wrapped.

    Original Review: Nov. 2, 2023

    I ordered these & received them & the package was not beat up or ripped, but the battery case was broken. I was understanding about it, until I realized there was no way of contacting anyone about this. Not that I could find anyway. So yes they were only 3 or 4 dollars, but very upset about the lack of customer service.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101922512 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Nov. 2, 2023

    I ordered a suit from LightInTheBox by their size chart, trying to get in touch with them is like pulling a roaster’s teeth. YOU CANNOT. I’ve been trying to get in contact to resolve this issue but not having any luck, I do order a whole bunch from LightInTheBox but I’m nervous now.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase
    Maintenance

    Reviewed Nov. 2, 2023

    Having a hard time to add my rewards. l believe it's 50% off because l received the wrong order. l'm challenged and have a hard time following on what l'm suppose to do. Also last week l ordered two pairs of topaz earrings yet to hear about them again. Can you please investigate to see what happened. THANK you. Please can you apply what is needed for my order to be fixed to qualify me.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase

    Reviewed Nov. 2, 2023

    I have ordered quite a bit of stuff from LightInTheBox in the past 5 to 6 months after discovering the site. Product quality is always very good and in good condition upon arrival. I have ordered clothing as well as other various products and gadgets and everything is always as it is shown.

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    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Oct. 31, 2023

    I like the variety of the products but not the chart or ability to provide thru measurements to avoid mistakes. I was looking forward on getting swimsuits but was disappointed of the lack of breast support or nipple coverage. The return process was a little inconvenient since there’s no return label to start. Then you have to go thru each item even though it came with0n one box. Then you pay for the package and the calculation of what it is refunded doesn’t make sense.

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    Verified purchase
    Follow-Through

    Reviewed Oct. 31, 2023

    This lovely shirt fits me like a glove. The print look so nice and the material is so soft. My second shirt is red and it look very good on me. The delivery date as promised was accurate. I will buy again from Light in the Box and I will refer my friends.

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    Verified purchase

    Reviewed Oct. 31, 2023

    I have placed only one order to date. Based on my positive experience I will continue to be a Lighinthebox customer when I find products I need/want. My order arrived on time... It was exactly as described on the site and it was packaged correctly... Based on that I recommend the company.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 31, 2023

    Very good stuff and fast easy shipping, got a lot of gifts for my daughter and granddaughters, many items to choose from girl, boy, men, woman, house, got a lot for my money. Would have paid a lot more at a retail store near me or online. Would recommend to my friends and family.

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    Verified purchase

    Reviewed Oct. 31, 2023

    I love this hoodie and had so many comments about it when I wear it. I wear it to church a lot of the time. I myself have been thrilled about the hoodie ever since I got it. I hope that my next order I'm about to do soon will be same

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    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Oct. 31, 2023

    I love Light In The Box. The quality of clothing is second to none. Sizing is true to measurements. Sometimes the color is not exactly what I asked for but if I want to return it they will give me the option to take a price cut. It is not worth the cost to return the item. This works for me. The last two items that I ordered, Golf dress and shirt, were awesome. I have recommended Light In The Box to my friends too. I will order from them again.

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    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 30, 2023

    I ordered 3 shirts from your company, 2 of which fit ok, but 1 I've been trying to return, but you keep asking me questions or trying to get me to keep it with incentives. I don't want to keep it as it doesn't fit. Please send me your address so I can return the shirt and get my money back. Thank you.

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    Verified purchase

    Reviewed Oct. 29, 2023

    Order arrived 15 days after ordering. One item was the wrong color than item ordered (#**), size medium, received orange instead of yellow. Polo golf shirt #** Black, size small and Waffle Polo Shirt #** Orange, size small, both had neck openings larger than normal (even with the shirts buttoned all the way to the top, compared to other polo shirts in my wardrobe). Other shirts in order fit as expected. Fabric quality and workmanship is good on all shirts ordered.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 29, 2023

    After having ordered from LightInTheBox 6 times, I am continually impressed with the quality and price. The linen shirts and pants are great for most any occasion. The shipping has been spot on with a quick and accurate shipping time and cost.

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    Verified purchase
    Elisabeth Regine increased rating by 4 stars.
    Sales & MarketingRefunds & Payouts
    After a positive interaction with LightInTheBox, Elisabeth Regine increased their star rating on Oct. 31, 2023.

    Updated review: Oct. 31, 2023

    Items received did not match the ad. I contacted LightInTheBox which gave me instruction to sent them back at the address provided in the website, they were almost lost but thanks to the professionalism of customer service agent, Megha who localized returned items in China and refunded my money. I appreciate the way she handled my concern, she values customers.

    Original Review: Oct. 28, 2023

    Items ordered did not match the ad. They give the address to send items back and advised to choose the cheapest shipment. They denied having received the items. I lost 116.25$ paid for items and 87$ used to ship back. They scammed me, never recommend anybody to buy items with them.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101888977 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 27, 2023

    So far every experience has been great. Just requires some patience while it is shipped & delivered since it is being shipped from overseas, but the products & the prices excellent. Any issues they seem very friendly to accommodate & easy to work something out with you. So far very satisfied.

    Thanks for your vote!

    Reviewed Oct. 27, 2023

    I ordered four vests and all 4 were too small (significantly so) and of poor quality. It took a long time to deliver and when delivery was made, I was out of the country on business for a few weeks. When I returned and tried on the vests, they were all too small but my return request was denied because they only allow 14 days from receipt of goods to return them!!! I will never shop this site again and advise everyone to beware!!!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101888974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Profile pic of the author.
    Customer ServiceContract & TermsSales & MarketingPriceOnline & AppRefunds & PayoutsRates

    Reviewed Oct. 27, 2023

    My unpleasant and costly experience with Lightinthebox convinced me to give them 1 star. I bought 3 dresses from them and returned 2 due to poor fabric. The one that I keep is decent and it cost me initially $19.99. By the time all the returns, refunds, tax charges and return charges were applied the initial cost of $19.99 turned into $88. Here was my experience.

    Ordering through mobile app the prices are lower. Even if you order from outside the app the order will be processed through the app, so it is just a trick. If you ask for the adjustments they will work with you, if not it is on you. They added shipment fees for a free shipment order. Contact them again and negotiate again for something that was added by them. The return postage fee will be returned to you partially. Because of all the cost associated with the returns and a poor customer service that writes long emails without giving you a fair solution I ended up with a daily dress that cost me 3 times more than they sold it to me.

    I don't even want to start sharing the mess they created with the PayPal return amount setup. I already spent too much energy with Lightinthebox and it is not worth spending a minute more. Good luck to all of you dealing with this company when something goes wrong.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Oct. 27, 2023

    Light in the Box is reliable and reasonably priced. The orders arrive in excellent condition. They're my new go to for funky casual men's attire!!! I love how they give order updates too. The deals are excellent!!! They have many variations in size and lots of different styles to choose from as well.

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    Verified purchase
    Customer ServiceTech

    Reviewed Oct. 26, 2023

    I have ordered hundreds of dollars in merchandise. I have been very pleased with each order. I had one missing item, and they immediately sent out another with no problem. The response time is reasonable as well. Sizing of clothing is mostly accurate, as well as shoes. Actual size of jewelry is somewhat actual size.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2023

    I ordered 3 graphic polos as I wanted some new styles for the golf course. LightInTheBox did not disappoint! Shirts were well made and of good material. Nothing chintzy. Fit and finish of the shirts was excellent. Shirt length was perfect for wearing either tucked or untucked. LightInTheBox kept me apprised of the processing and shipping. Items arrived on time. Liked the products so much we bought several for my adult son as presents!

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Oct. 25, 2023

    I ordered a garment following the measurements provided by the site. The garment was too small in the waist, arms and thighs. I notified the company. I received a response telling me to measure each piece and take pictures of the measurement. If it was not made to the measurements provided on the site it could be returned for a refund. Of course they offered a discount if I altered it locally. Unfortunately the seams provided no allowance for alteration. I took pictures, and in fact the elastic waist measured 1 1/2 inches smaller than described on their site and it was fully stretched at the time of measurement. All other measurements were within 1/4-1/2".

    I sent the pictures. Now I have been notified, even though they did not make it to their size specifications that I cannot return their garment except for a minimal 20% refund after I pay for shipping and they receive the garment. This company will take your money and if you are lucky you will get a useable garment. Otherwise, you will waste your time and very obviously your money. They do not honor their word when they communicate with you.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101875616 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Oct. 25, 2023

    I have received several SHIRTS, dress pants from them===the cloth is SUMMER weight. I have got several shirts and a couple pants. Oh my I am very pleased with my purchases. However I find, that the material is clearly SUMMER or indoor WEIGHT. Size is as ordered. Print clear. Would like more animals. I have given site name to others.

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    Verified purchase

    Reviewed Oct. 25, 2023

    I just received my red Christmas dress decorated with snowmen, snowflakes and a star. The beautiful design is what drew me to it; that, and I love snowmen. The colors are very vibrant. It looked just as pictured when I received it. It fits well, but I could have purchased a smaller size. Will be wearing this to Christmas dinner at the Italian restaurant with family.

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    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 25, 2023

    I was very pleased with my purchases & how the replacement was handled. One of the items I ordered was a jacket for my boyfriend that was too small so I needed to return it. There were no questions asked. For the money the jacket was a very decent quality.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 24, 2023

    Hello I did two orders with you guys. And both orders were wrong sizes. I followed your guiding size and yet they were 3 sizes too small. That is horrible. I would recommend that you change your sizes chart. I have lost a lot of money because of this. You gaved me a discount if I keep it and use it as credit. But I can't use that credit all at once. Can only use a certain amount if I buy for a certain amount..that ain't fair; it's my money!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101868175 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    I have had 3 orders placed and received to date, with a 4th pending. The quality of the products have been great to date. All clothing ordered so far has fit exactly as expected, and is as posted. I have also ordered two watches. With a couple more on the way. They appear to be of good quality. If you don’t care about brand names these are great items so far. I have not had issues receiving them, and they are keeping time as expected. Even had some compliments on one of them.

    If you don’t become a “gold member” at a cost of $29.99, then shipping can be pricey. Once you become a gold member, shipping is reduced to $7.50 whether you order 1 item or 10. So definitely worth getting gold in the long run, if you are going to use more than once. As for delivery, the items ordered so far, within the time allotted. They have so far not exceeded the slotted shipping times. You are given access to detailed information showing the progress of the shipping and transit route. No, typically you will not receive the items within 24-48 hours like other online companies. But… you will get it, factoring the items are coming from overseas on most occasions.

    I don’t like the point system. You can collect points by visiting their site daily. But these points expire relatively quick if not used. If you “exchange” the points for a coupon, you also only have a short period of time to use that coupon before you lose it. And you don’t get the points back that you “exchanged” to receive the coupon in the first place.

    It is easy to acquire an abundance of points, but the whole system is designed to encourage quick purchasing. Literally making it a snooze-you-lose scenario. Overall I am happy with Light in the Box so far. The quality of the product is not too different than what is available on other sites or on some brick-and-mortar stores in North America.

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    Profile pic of the author.
    Verified purchase
    PriceOnline & App

    Reviewed Oct. 24, 2023

    I really like the plethora of items available on the website. I ordered two bathing suits, a shirt, and a portable iron. The iron is compact and will travel easily. The bathing suits look good and feel good and they are so fashionable. The shirt also looks good, and it looks like it should cost more than it actually does.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 24, 2023

    All items ordered came exactly with the 3 separate shipments that were requested. The deliveries by either USPS or DHL were delivered as scheduled. Also the notifications that were received were very helpful and delivered on the date stated. The followup emails to confirm deliveries was nice. Overall very satisfied with the quality products that were ordered.

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    Verified purchase
    PriceRates

    Reviewed Oct. 24, 2023

    I placed an order for 5 linen shirts of different styles and colors. It is important to use their attached sizing chart since I've learned they are not the same as the traditional US sizes I order. My normal US shirt size is XL but in this order they varied from 2XL to 3XL depending on the style. Four of the five fit perfectly and only one was a touch snug but still wearable. I am very pleased with the prices and the quality of these items.

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    Verified purchase
    Staff

    Reviewed Oct. 24, 2023

    This is to let you know about my feelings with your company! Thank you very much for your great services! I am very satisfy with your products and the services you provide! Keep your good work and the quality of your products! I was not sure when I started but after 6 or 7 orders made now, I am convince of your company! Keep up the good work! It is a pleasure working with you! Kind regards, Denis.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 18, 2023

    The shirts were very nice quality and the graphics and print good. The only issue I have with buying from LightInTheBox is the shipping time. The orders usually take 3 to 4 weeks to arrive. So if you need something quick I haven't found the delivery to be quick.

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    Verified purchase
    PriceStaffRates

    Reviewed Oct. 18, 2023

    I have been very satisfied with a previous order of 2 dog knit jerseys for our Maltese who gets cold easily & used as PJ’s. The quality is excellent, as is the price. Have no hesitation in ordering more products and expect this winter jacket to be of the same high quality.

    Joan

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 18, 2023

    The product was delivered promptly and is of very good quality and style and fit. LightInTheBox is my new Amazon for clothing; and I order from Amazon several times a month. Thanks Light in the Box. You'll hear again from me soon as I have made a couple of other orders recently.

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    Verified purchase

    Reviewed Oct. 18, 2023

    Purchased a case for my Z fold 4 from here. The exact same case was $125 or more everywhere else. The exact same product. I paid $30 with shipping. Why wouldn't you??? No need to pay off all of the "middlemen" on your purchases when you can get direct from the supplier. You'd be foolish not to shop here. Unless of course, you don't like saving money...then by all means keep paying 10x what you have too. Enough said.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Oct. 18, 2023

    Coat ordered didn't fit, was refunded quickly without any problems nor delays, thanks for that. The shipment was delivered quickly. The quality was great, just wrong size. The shoes on the other hand fit my husband perfectly and he loves them. He's gotten compliments every time he's worn them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Oct. 17, 2023

    My experience with LightInTheBox hasn't been terrible, but returning stuff is a nightmare. But other than that, they usually say what it is. If it says it's a light, I get a light. If it says it's a T-shirt made of this, it's a T-shirt made of that material. The sizing charts have been fine, but some of the stuff is not made very well. But when you spend that kind of money on it, it's not gonna be made well.

    I have had to reach out to their customer service. They get back to me quickly, and they tell me how to return stuff, but I'm like, "Oh, do I have to do all that now? I don't wanna do that." If you get something and you have to return it, you pay for the shipping, they reimburse you the shipping once they receive it, they take the shipping off the box, and they only give you 70% of what the purchase was. I just decided to keep my item. The most that I'd get was under 10 bucks, so why even bother?

    Overall, I'll just be a little more careful with what I buy because electronics aren't the greatest. Sometimes, they're European cords. You gotta watch what you buy. My experience is hit or miss, but the prices are right, so I don't get anything really expensive. I do recommend LightInTheBox to my friends, but I always tell them to read the description very well and know what they're buying because they can't return it.

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    Caroline increased rating by 2 stars.
    After a positive interaction with LightInTheBox, Caroline increased their star rating on Oct. 23, 2023.

    Updated review: Oct. 23, 2023

    Light in the Box satisfied my issue with odors and size. They addressed the issues I had with the products and the problem with returns. And found a resolution that I agreed to. I am happy with the results.

    Original Review: Oct. 17, 2023

    I ordered a pair of shoes that stunk so bad if I took them out of the bag I got nauseous. The other pair were okay but too small. Trying to return something is impossible. Do not buy from this company!

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101807852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Oct. 17, 2023

    I have been ordering for a while. For the most part I have been happy with the things I have received. Some things have been too small. But for the most part I have had well made with nice fabric clothes. All of my ordered item are very well made. I prefer the cotton / linen fabric but the other fabric is nice also. I would recommend this site to everyone.

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    Verified purchase
    Price

    Reviewed Oct. 17, 2023

    Dear sir or madam. I am often disappointed with footwear and clothing quality and sizing ordered from this company. Nothing is consistent. At times, items are missing from order. At times clothing is not completed... as in button holes closed. Also returns are made impossible bc of the cost. You should include your return policy in your company info. Nobody can afford to send items back. And I mean... where the product has to be sent to... all the way to China! This info should be included when I make my order. Thanks for this opportunity to voice my complaints about this company. Best Bonita

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Oct. 17, 2023

    I have been shopping with LITB for a few months now and am still blown away with the great pricing and products. While some items must be shipped from overseas many come within a week. I always get compliments on the dresses I buy. The home products are even a better price than I can find on Amazon. I'm hooked on the "flash sales" they offer as the prices get even better! I recommend LITB to all my friends.

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    Verified purchase

    Reviewed Oct. 17, 2023

    Was a little iffy about ordering but finally ordered shorts and decided to reorder these since they fit perfect. Ordered 3 other pairs and they were small so I sticking with the ones I know are true to size which are men’s cargo shorts, hiking shorts, zipper pocket, classic plain cycling, outdoor knee-length casual, 100% cotton stylish, wine, red, white, gray, inelastic.

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    Profile pic of the author.
    Bruce increased rating by 2 stars.
    After a positive interaction with LightInTheBox, Bruce increased their star rating on Oct. 23, 2023.

    Updated review: Oct. 23, 2023

    The product I received was horrible, one star. The Light In the Box vendor response was excellent, five stars. Overall review averages out to three stars. It was great the vendor reacted so quickly and refunded my money. If they could screen their suppliers better to avoid the crummy products, that would be even better.

    Original Review: Oct. 17, 2023

    I bought a T-shirt. It is absolutely the worst product I have ever seen, both my wife and daughter laughed when they saw it. None of the neck, arms or bottom of the shirt had a hem. The edge was just cut off and not rolled over. I've never seen such a shoddy piece of clothing in my life. Don't waste your money.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101807859 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Oct. 17, 2023

    I ordered a wig with bangs and I got sent one that had no bangs. I took pictures and tried to return. Instead, I was just given a refund which was fine. So, I reordered the wig I wanted that was curly, layered, and with bangs. I got sent the same wig you sent me the first time with no bangs. I work 80 hours a week and just don't have time or energy to be standing in line at the post office to return things so I just ate the cost the second time around and learned my lesson.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101815848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Oct. 17, 2023

    I ordered 3 watches with leather bands and 3 different color faces, luminous dots and fashionable, all 3 with different color faces or dial arms for myself and my 2 brothers as gifts. My watch already won't keep time after day 1, no matter how often I try to reset/wind it. I don't know if it's a dead battery or poor quality so now I hesitate to gift these to my brothers.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Oct. 17, 2023

    I am very satisfied with the items I received and I plan to order every month some more beautiful things. Prices are good too. A good experience that I want to have again. Thank you so much for everything and the beautiful jacket and boots and jewelry. Great and fast delivery too. Have a beautiful day!

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    Verified purchase
    TechPriceRates

    Reviewed Oct. 17, 2023

    I have been shopping from Lightinthebox.com for several years and the service has improved in that time. The shipping time has been reduced from approximately six weeks to about three weeks and the vendors have improved their accuracy of the clothes sizes and fit. I shop on Lightinthebox.com because I am able to find fashionable clothes that are not sold in stores for reasonable prices.

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    Verified purchase
    Customer Service

    Reviewed Oct. 17, 2023

    Very good your products. They are modern products and well-accepted on the market. I really like drawings and models. I was able to be happy with the changes in my wardrobe. It increased my self-esteem. I even changed products that I had no intention of recently. I hope the site continues like this, providing great products to its customers.

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    PriceRefunds & Payouts

    Reviewed Oct. 17, 2023

    The jacket in the picture was not what we received. When requesting an RMA first they try to get you to keep the item and give you a 30% refund. When I declined, they then tell me to get a refund I would have to pay the return cost back to Asia! Then they offer a 50% refund if I keep the item. I elected to take the 50% refund and donate the item to American Vets. I would never purchase from this company again. Buy from a US company that has a good return policy. This company claims to have a 7-day customer satisfaction policy, but they don't stand behind it!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101807868 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Oct. 17, 2023

    I purchased shirts, blouses, and tops from LightInTheBox. I'm very happy with the quality. Also, it did not take too long to get here. LightInTheBox has good variety and they have a good selection of sizes. The shipping is on time. I like the merchandise, and they let me know when it's coming.

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    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 13, 2023

    Thought company was located in Seattle, Wa. After purchasing product found returns had to be sent back to "CHINA". Many attempts to receive a refund was fruitless. "STAY CLEAR OF THIS COMPANY. REFUNDS ARE NOT AVAILABLE." PACKAGE WAS RETURNED AS SHIPPED AFTER 6 MONTHS. Never opened or inspected.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101786301 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PricePunctuality & Speed

    Reviewed Oct. 13, 2023

    The rotary tool works really well and charges fast. The towel is quite soft to the touch. My daughter likes the sneakers, they’re comfortable. However, it is important to pay attention to the styling, materials, and sizing in order to have the right fit. Everything was delivered on time. I would buy them again if I need to, but otherwise I am completely satisfied. I’ll probably buy another dremel.

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    Sales & MarketingRefunds & Payouts

    Reviewed Oct. 13, 2023

    I bought a dress on this site. The dress came in and didn’t fit, they refused to take the dress back because it was “made-to-measure”. The dress was bought in the size they advertised and based on the measurements they provided. I did not order a custom dress, but a dress that was advertised on their site. No one asked for custom measurements and the dress was mass produced. It was shipped to me on the second business day after I placed an order. No way it was "custom made". Don't be fooled by *7 Days No Reason Return they advertise on their site; they simply would not provide you with return instructions and will not refund your money! The best they offered 40% refund which is a joke because I paid $200.00 for a dress that does not fit. TOTAL SCAM — don't order from them, there are NO RETURNS!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101786687 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Oct. 11, 2023

    I bought 2 sweaters and 3 lady blouses. They were beautiful and comfortable to wear. The pair of leggings I purchased ripped within an hour of putting them on. That disappointed me. The jewelry was great and the Halloween lanterns were small but adorable. The rug was awesome. For the most part, quality of goods and prices are fair. It makes up for the long wait time to get an order. I just wish you could get ahold of someone when there is a problem.

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    Price

    Reviewed Oct. 10, 2023

    I love all the clothes. The only complaint I have is I wish they had one size smaller. Some clothes fit OK even though they’re big but others I just wear as baggy clothes which is not my objective, but I can’t get clothes as cute as this in the United States for the low cost.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 10, 2023

    I was mostly satisfied with all the products I ordered and the shipping was on the slow side however I tried for months to upload my product reviews for the $10 credit I was offered but it literally took me months to get the app to actually upload all of them without an error and then after all of that I never received my $10 credit and not all of my photos for the products uploaded correctly: super disappointing and annoying.

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    Verified purchase

    Reviewed Oct. 10, 2023

    I have bought several of these sweaters in different colors and I love them. So soft and comfortable and can be worn with many different outfits in and out of the house. Wish there were more colors to choose from. I have recommended them to others of my friends and family.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Oct. 10, 2023

    Happy with all my orders to date, the prints are very nice, t-shirts are very comfortable and relaxed fit. Sizing can be tricky but most fit fine in a L-XL on Me. Colors vary a little from site images but to be expected in general, keep up the good work Light in the Box. Good quality for a fair market price. Thank you, products ordered sometimes come in different deliveries but as long as they all make it safe and sound.

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    Verified purchase

    Reviewed Oct. 10, 2023

    So far all my purchases have been really good. If something doesn’t fit I have been able to give it as a gift. As for all the children’s clothes I have bought they have gone over very well with my grandkids. The boys just love their dinosaur tees. Enjoy shopping and very satisfied with the time it takes to get here.

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    Verified purchase
    PriceRates

    Reviewed Oct. 10, 2023

    Was looking for this item locally and the prices were too high for what I wanted to pay. Took a chance here and was extremely pleased. There were multiple choices to select from but decided in a similar product I had discovered locally. Great price in an item that would other wise be 3Xs the price. Great quality. Works perfectly. Shipping efficient. Would highly recommend.

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    Verified purchase
    StaffTransparency

    Reviewed Oct. 10, 2023

    My order was processed and shipped in a timely manner. I love the way the clothes and shoes look and fits. The colors of the linen shirts is amazing. The update on my order from start to delivery is great. The style of clothing that they have is really nice.

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    Profile pic of the author.
    PriceRefunds & Payouts

    Reviewed Oct. 7, 2023

    I ordered two golf dresses from LightInTheBox - one in a ladies' size Medium and the other in a size Large. The disparity in sizing is HUGE. When I asked them if they would pay for the postage to return the Large back to China where they are located they refused (the postage costs more than the value of the dress). I sent them detailed photos of the sizing disparity. I will never purchase another item from this company. STAY AWAY! Unethical, cheap quality.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101737055 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    TechPriceRefunds & PayoutsRates

    Reviewed Oct. 7, 2023

    It's rare to find a dealer that gives you what you pay for. I'm not trying to rip anyone off. I don't expect to receive gold for the price of brass. I do expect a vendor to give me fair value for the money I spend though. These guys have been meeting that expectation pretty consistently on all of the purchases I've made. I'm very happy with the value I've been receiving from my purchases here and I plan to continue buying clothing from this company.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Oct. 6, 2023

    I think Light in The Box is awesome! Love the flash sales to get great products at an incredible price! I have been very pleased with the products I have received. Shipping has been very fast as well which makes it even better! Highly recommend this company to anyone that seeks great products at a great price!

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Oct. 6, 2023

    Very happy with the merchandise I have purchased and pleased with the smooth transactions and shipping. All orders have arrived on time. I would like to get the gold membership for free since I order on a regular basis. Other than that I give it a 5 star rating! Prices are great and plan on continuing to buy from LightInTheBox.com. I have one order arriving soon and once it arrives I will be placing another order. I like the rewards and coupons as I am a power shopper. I always find something nice at this store such as the Lenovo Think Plus earbuds which are awesome for $11.99. You can't beat that deal!

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    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed Oct. 5, 2023

    I've ordered 2 different "feet massage" pads (whatever you want to call them). The 1st one I received DOES NOT WORK AT ALL. (Very disappointed as it was meant to be a gift.) I just received the second one, & hate to have to open it before I give it (as this one, too, was intended to be a gift). These are supposed to be helpful for folks with neuropathy & blood-flow issues. The FACT that I spent money on a product that DOES NOT WORK really angers me. I am rather reluctant to shop on this site anymore. YOU SENT ME THE EMAIL ---> You can get the ##s for the orders. (I don't "play games" to make things all "peachy" when indeed they ARE NOT. **FOLKS: PAY ATTENTION TO WHAT YOU ARE ORDERING!!**

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    Verified purchase
    PriceRates

    Reviewed Oct. 5, 2023

    I was very please with my dress. The price was good. The quality was good but you have to watch the size. Every thing tends to be on the small side. I looked at the size chart, ordered my size, and it was 2 sizes too small and to send it back is a meager pain. Delivery time is reasonable. The delivery charges however are a bit too much. I would Ordered more if the cost of delivery was not so ridiculously high.

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    Verified purchase
    Staff

    Reviewed Oct. 5, 2023

    Overall quality of clothes is good. Some items run smaller than the indicated size. Delivery service is good. Returning item and can be difficult. I like the wide variety of clothing. Recently bought two belts that were excellent. Also bought a winter hat which is warm and soft for $1.99.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Oct. 5, 2023

    Everything is great, shipping is quick, products are as described and all the items are nicely displayed. You have to be very careful with the sizes. Some products fit a little differently. It is great the variety of products that they sell. I like that they send me emails about sales and new products.

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    Profile pic of the author.
    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsMaintenanceRates

    Reviewed Oct. 5, 2023

    The dress I ordered had a couple of different problems including bad quality work, (one sleeve hem was sewn in such a way that it created a large wrinkle preventing the end of the sleeve to fall correctly), bad color matching, (the top of the dress did not match the rest of the dress) and the bodice just didn't fit well, it was too thick and heavy. But the worst problems was that when I tried to fill out the return form on their website, it would not work. It kept "freezing" so that I could not ever submit the refund request.

    Now that the refund time has expired, it works perfectly. However, now they only want to refund 10% of the cost of the dress, even though they are still selling it for the full price. I believe the website is designed to do exactly what it did to prevent returns within the time limit. There is also no way to contact them by phone. So now I'm stuck with an ugly, defective dress that I paid almost $200 for (including tax and shipping). Oh and this expensive dress was shipped in a thin, plastic bag.

    I think this company is scamming people. BUYER BEWARE!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101714915 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed Oct. 5, 2023

    Overall Experience: 3.5

    1. Shipping time: very slow.
    2. Order updates: excellent communication of every status change.
    3. Product quality/fit:
    Shirts - very poor quality fabric/construction/fit.
    Pants - very nice quality fabric/construction, poor fit though size guide followed, not well explained that measurements are of garment and not body measurements.
    4. Customer service: very prompt but unclear what % refund amount was equal to, refund given as reward with expiration date, refunds should not expire.

    5. Satisfaction: will order in the future but always feels like a gamble - sometimes products are very nice & sometimes they are a waste of money.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 5, 2023

    Ever since I joined the LightInTheBox App I have had nothing but satisfying shopping experience. The products are of good quality and at excellent prices. I love the variety of sections available to choose from. I have received my products in timely manner, always in good conditions. Not once I have been in need to return none. Customer Service is superb. They are prompt to respond to my queries. I will remain a loyal customer for many years to come.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed Oct. 4, 2023

    I do a lot of ordering from LightInthebox.com. I enjoy their FLASH SALES. They have very good bargains and not just clothes, but lots of other items. Makes great gifts! They even have kids' things. I hope everyone looks them up online and checks it out. Christmas is near and these gifts they have are affordable. Have fun! Spread the word!!!!

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed Oct. 4, 2023

    Saw this cute T-shirt and looked at it several times then I got email with discount for the item I was interested in so I ordered it. It arrived a few days later and was just like the picture so I was very happy with it. The material is polyester which should be durable and the construction was as good as most low priced children's wear.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 4, 2023

    Everything I have ordered from Light In The Box has been of good quality and the choice of items from various categories is amazing. If you are willing to wait for shipping it is an amazing site to order just about anything. I have found items that I didn’t know existed or that I even needed! There is always coupons that you can accumulate from purchases and use to deduct from your future purchases.

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    Verified purchase

    Reviewed Oct. 4, 2023

    I have made four separate purchases of footwear, shirts, shirts and pants. I am quite surprised at the comfortable feel of the cotton clothing shirts, shorts and pants. I get compliments all the time for the stylish clothes that you can't find in any clothing stores. The footwear are some of the most comfortable I have ever worn. The picture shown are my most favorite sneaker I have ever worn and I am 52 years of age.

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    Verified purchase
    PriceRates

    Reviewed Oct. 4, 2023

    While I love most of their products their larger sizes seem to run on the smaller side. I am a big guy so when I see 5x I get excited but they are more like 3 or 4x. Other than that they are great. Reasonable and great prices. Thank you.

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    Verified purchase

    Reviewed Oct. 3, 2023

    I was looking for a dressy outfit for a wedding, and LightInTheBox brought up some outfits. I've been buying a lot of stuff from them ever since. I did some Christmas gifts. They had these whistle key finders. I got those for giving my kids for Christmas to stick in the stockings. I also got a thing that makes the computer play DVD because I just got an Acer. I got some electronic cords. I got shoes to go with the dress for the wedding, too.

    I have no issues with the quality of the items. They look like the pictures that they show and they are the colors that I asked for. They seemed to be right on target. As far as the shipping time, I joined the yearly one, so I paid $19, and so my shipping never goes over 4.99. I like that my items sometimes get here quicker than what they say they're gonna be. I'm happy with the outfits. I have turned several people on to that site because they liked what I was wearing.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 3, 2023

    I purchased clothes, custom jewelry, gadgets and computer cables from LightInTheBox. I really like the quality of the products. The shipping is about 10 days. I had a question once and I got a quick response. I had my order accidentally sent to another state at my relatives and I wanted it here at my house. They made the adjustments and caught it in time.

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    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Oct. 3, 2023

    I received completely different item what I ordered, the item was cheap, no tags on it and simply not wearable when asking for the return ticket, they offer me:

    A. Keep the item with a 50% reward. (eg. If the item costs 100, you can get a 50 Reward, which is the same as a Coupon)
    B. Keep the item with a 30% refund. (eg. If the item costs 100, you can get a partial refund of 30 as a discount)
    Or

    C. Return the item back for a refund of item(s) price at a cost for return shipping.

    I refused all of the options and informed them I will ask PayPal to get my money back, then they decided to give me special offer, only ones to keep the item, which I do not want and they refunded $40.26 but I paid $42.33. Please keep in mind that, you need to fight with them to get your money back.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101698156 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Contract & TermsPrice

    Reviewed Sept. 30, 2023

    I purchased this item to utilize as a dress for my mother to wear for her burial arrangement. The dress looks elegant, with fine embroidery in the picture. When I received it it appeared to be a Chinese-style dress and was extremely short, poorly made, and not anywhere the same as the picture. I attempted to return the item and it was a $30 US return postal fee. I feel as though the company is manipulating individuals with pictures that resemble their items. They are very aware of the fact that the items will not be returned due to the cost and to me, this is highway robbery.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101689266 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 29, 2023

    Will never use this company again! I bought a dress on their site for a formal wedding this month. The site looked legitimate, but when the dress came in and didn’t fit, they refused to take the dress back because it was “made-to-measure”. The dress was bought in the size they advertised and based on the measurements they provided. I did not order a custom dress, but a dress that was advertised on their site. No one asked for custom measurements and the dress was mass produced. I’m now out $200.00 and stuck with a dress that does not fit. TOTAL SCAM — beware if you order clothing online from this company, there are NO RETURNS!

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101689305 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Sept. 28, 2023

    I'm glad that I purchased what I did. It arrived when they said it was going to arrive. It's what it looks like in the pictures. It's comfortable.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 27, 2023

    I got slip-on shoes, jackets, pants, and shirts, and the quality is very good for the price they have. I really enjoy the products, and everybody likes them too. However, the delivery was done by a private person in a regular car and I was looking for a main brand truck. I thought it was coming through a mail truck or UPS, but I know to wait for them now. Other than that, LightInTheBox is a good company. I can't keep spending, but the way they do everything is addictive.

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    Verified purchase
    Sales & MarketingPriceRatesFollow-Through

    Reviewed Sept. 27, 2023

    Everything arrived, very well packaged and within the estimated time. All products are as advertised and of good quality. I was actually a bit surprised as I had, sort of, expected things to be of lesser quality. I had taken advantage of special offers and received things at extremely advantageous prices. I have ordered since that order and I will most likely place orders in the future.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 27, 2023

    I am very pleased with the quality of the product for the price and the speed of delivery. I have recommended this site to many of my friends. I will be ordering more golf items and the friends I told about the site said they would be ordering as well.

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 26, 2023

    I ordered a made to order suit in a size 20. The Jacket was the right size, the shirt was 2 sizes bigger and the pants was 3 sizes bigger. Now I'm stuck with an outfit that is 3 different sizes and can't return it, although it is not my fault. The sizing is so wrong. I'm upset about my $100+.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101672951 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingStaffFollow-Through

    Reviewed Sept. 26, 2023

    The delivery was processed and shipped in a very good time frame. I am also very pleased with the product. I ordered two size large golf polo shirts. The colour was vibrant and bright as advertised. They both fit perfect, so the true size guide was dead on. Will order more from this company.

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    Verified purchase
    Coverage

    Reviewed Sept. 26, 2023

    Your return policy doesn't cover the product not fitting. I reviewed the bust size, mine is 36 and the medium Women's Casual Dress Shift Dress Tank Dress Midi Dress Black Red Blue Sleeveless Polka Dot Print Summer Spring Crew Neck Fashion Vacation Summer Dress Spring Dress is too tight and the chest and too big everywhere else. I cannot keep ordering from you as it is so hard to tell when something won't fit.

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    Verified purchase

    Reviewed Sept. 26, 2023

    The material was very thin in Henley Shirt that I purchased. I do like the shirt, but I cannot wear it to work. So, I wear it to the beach instead. We have casual Fridays when we are allowed to wear jeans and shirts with collars, but the Henley T shirt was too casual.

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    Verified purchase
    Price

    Reviewed Sept. 26, 2023

    Great product. Just need to offer free shipping on return. Item order two by mistake. Only offer me pay to sent it back which cost more than the item itself or keep it for 10% credits which I came to less than a dollar. They say true to size but not really.

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    Verified purchase
    Celines increased rating by 4 stars.
    PriceOnline & AppStaffRatesTransparency
    After a positive interaction with LightInTheBox, Celines increased their star rating.

    Original Review: Sept. 25, 2023

    I wanted to share my experience in hopes that I can help other customers make an informed decision when buying from this company. I placed an order through their app/website for a formal dress (to use in a wedding). I checked their return policy to confirm if for some reason I did not like it or did not fit, I could return. The website mentioned that as long as I did not order a custom fit and purchased the standard sizes I could do so.

    After receiving the dress and not liking the fit, I followed the instructions on their website to request a return authorization. As it turns out, the dress had a very small note in the page that said ‘made to order’ and for this reason, even when I ordered the standard size it was not returnable. There was absolutely no flag/alert about it anywhere when placing the order. In these scenarios being clear/upfront with the customer so they can make an informed decision is critical. I would not have run the risk around ordering a dress of this price tag without having the opportunity to try it on first but here I am with a dress I will never wear. This is the first time I have this type of experience with an online order - I have ordered party dresses before without problem. I do not recommend this company given lack of clarity and transparency to customers.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101660076 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Sept. 24, 2023

    Was very happy with my Halloween products order. Packaging was sufficient. Nothing arrived damaged! Shipping time was very fast. Package arrived quickly which made me very happy. Would recommend this company & I already have spoken to others about my experience shopping on the website. Enjoy the variety of products. Also had ordered clothing. Sizes were true. Do wish some of the blouses were longer in length through torso. I will definitely order from Lightinthebox again! Thank you for the opportunity to give feedback. Have a great day!

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    Profile pic of the author.
    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 24, 2023

    I am very disappointed with the items that I ordered from this company. Their clothing sizes are not the same as the US. They're much bigger than the actual size compared to the US. Also, the quality of their merchandise is inferior. Another thing is, if you don't like an item's quality or if it is too big you will have to pay for the return shipment to China and the return shipment cost is sometimes more than the value of the merchandise. One of the items I ordered was expected to be delivered by 17 September; as of the 22nd of September, I am still waiting for it to arrive. I'll never shop from this website again! The pictures look good but all of the merchandise is poor quality!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101651317 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPrice

    Reviewed Sept. 22, 2023

    I have found that the clothes on LightInTheBox are of great quality. And if you can get it in a Flash sale or on clearance. It really is well worth it. Just have to know that in some cases you may have to order a size bigger.

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    Verified purchase
    Tyon increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRates
    After a positive interaction with LightInTheBox, Tyon increased their star rating.

    Original Review: Sept. 22, 2023

    I have been a long term customer and ordered hundreds of dollars worth of random items/clothes, 3d and other shirts. What is bothering me lately is the following:

    1. I order always small - at least half of the shirts say they are small but are actually medium size (I know due to receiving some of the correct sizes.)

    2. It is very difficult to get a hold of customer service for any issues. It does not help to actually go through the return process and then I get offered 10% and keep the stuff or with this order I wanted to return it and the submit button to return did not work. 10% is not good enough for me anymore if those shirts just sit there and I am not wearing them since they are too big.

    3. The coupons and rewards are very limited and I am not even able to use them for the 3d shirts most of the times. I cashed in on some of my points (140) for free shipping and found out after I could not use it because I am a gold member ($4.99 flat shipping rate)....Why is that? Wasted my points....Again, no customer service available to help me.

    I am trying to work with your company, but please get these issues straightened out. I am sure the rewards you are offering for this feedback are very limited too. I hope somebody reads this since I can't get customer service engaging with me properly. Thank you. You may email me or even call me....Any help is appreciated.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101651339 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Profile pic of the author.
    Verified purchase

    Reviewed Sept. 21, 2023

    For the order number above I received a "BLUE" and "GRAY" Striped Designer Retro Vintage Men's 3D T-shirt. I ordered a "KHAKI" and "GRAY" colored T shirt. I had already placed a separate order for a "BLUE" T-shirt. I now have 2 "BLUE" T-shirts and a "GRAY" T-shirt. I should have a BLUE, GRAY, and KHAKI T-shirt. Over the last 3 years I have ordered items approximately 23 times from LightintheBox...and 6 of those orders had some type of error (I did not report most of them and just kept the item). This is the second time I received the wrong colored item. If this continues, I will have to consider terminating ordering items in the future.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101651351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PricePunctuality & Speed

    Reviewed Sept. 21, 2023

    Orders are shipped promptly and accurately. Merchandise is generally of good quality, but sizes can vary somewhat. I wish men's clothing had larger buttons and that more shirts contained pockets, and that zippers on men's coats and jackets were on the right side, instead of the left, European side. Many items have unique styles and colors and make for nice, affordable gifts.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 20, 2023

    I have ordered several times from your company and been very happy with most of the products. In fact, there was only one instance where I was not completely satisfied. You do not seem to be a bait and switch company which I greatly appreciate. I was burned once by that scenario with a similar company and it made me a little shy to try Light in the Box. But I did, and I'm glad. Because I'm rather impatient I wish shipping times were not quite as long but that's the world we live in! LOL

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    Verified purchase
    Online & AppStaff

    Reviewed Sept. 19, 2023

    Everything placed in the order was as described on the website, this was an excellent order without any hitches or problems. Appreciate it. Thanks. Not all orders are seamless, some can have problems with fabrics mentioned and what is actually shipped but overall, this particular order was topnotch. Excellent job.

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    Verified purchase
    Customer Service

    Reviewed Sept. 19, 2023

    I received my package along with another... I got a total of 7 shirts altogether. I am very happy with 6 items out of the 7 I received. That one was too small. I've already resolved the master with the customer service department, immediately. It took them less than 2 hours to resolve the issue. But back to all the other 6 items I received. I love them. They fit great. They all look awesome. And that makes me very happy! I don't like having issues when I buy things online. It just makes for a bad experience. But for all the stuff I've bought on this website, I am very pleased both with my items that fit and I like, and the customer service's ability to rectify the problems I've had expediently! Overall, my experience with Lightinthebox.com is exceptional!!! Thank you for all that you guys do and will do in the future. I appreciate everything so far!

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    Reviewed Sept. 19, 2023

    This is the 2nd order I've placed for hats with this company. I show horses in carriage driving and these hats are PERFECT for my needs!! Economical, well made, very pretty, hold up, etc. They are definitely my go-to for this need! I will most certainly look to Light in the Box for future hat needs. I've also found lovely, lightweight shirts to go under my driving jackets. Very pretty, nice design and colors, lightweight so works for showing in hot weather. I am very pleased with these items.

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    Reviewed Sept. 19, 2023

    I have purchased about 75 shirts, 30 plus pair of pants/shorts, 5 dress shirts, 10 jackets both business and outerwear. I've been mostly satisfied, the items were for the most part as described. The only order that I got that was wrong after going back and forth was made right. So on the overall I would highly recommend.

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    Customer ServiceSales & MarketingValue

    Reviewed Sept. 19, 2023

    This is an absolutely beautiful jacket. Fit is true and the colour is rich. Great value and will be purchasing another in a different colour. I have been very happy with the delivery time and customer service when contacted. The surprise sales are great for picking up different items!!! Thank you for the great items.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 19, 2023

    I had a problem receiving the wrong size and they took care of it quickly and offering more than one option. I also had a separate item that was sewn incorrectly. I was able to quickly get a refund for the item. Nice company to deal with and offers easy resolutions.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Sept. 19, 2023

    I have purchased mostly clothing thus far. And, I got to say that the prices are very good. The product items are decent. Decent quality. What is also evident. Is that this store has a HUGE variety of items to buy! And some great sales. I give a 5 star review, also because the delivery of items is actually bit bad. Pretty quick for international delivery.

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    PriceRatesTransparency

    Reviewed Sept. 19, 2023

    As a first time buyer, I purchased Woman's Pant Sets and Dresses. All were well made and true to size. All were as described and pictured. The prices are so great that you can get a whole new wardrobe for your closet! They arrived within a reasonable time and in good condition. I highly recommend LightInTheBox for your updated clothes.

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    PriceRates

    Reviewed Sept. 19, 2023

    So far love everything I’ve received, great prices and great quality!! You just need to be sure to read reviews on sizing. I have been telling my friends and clients about this site and they seem very excited to use it, I guess because of my enthusiasm. Will continue to order as I am pleasantly impressed!

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    LightInTheBox Company Information

    Company Name:
    LightInTheBox
    Website:
    www.lightinthebox.com