LightInTheBox Reviews

I order two beautiful tops. I wear a 2x in our country which is a size 18/20. You can imagine my total surprise when I opened them and tried them on,,, NO way. So I looked up to find that they figure that a 2x is a small to medium 12/14, I let them know and there has been no answer or offer to help me get the right size or even return and get a credit to purchase something in the proper size. So am disappointed.

I was very pleased with the ordered products, found good quality material and well sewn. I even recommended the site to a friend who also ordered and was well satisfied with her order. I will definitely use this site for ordering in the future and enjoy receiving their timely emails.

I just want to let everyone out there know that product is always as advertised and if you have any problems their customer service is topnotch. Also if you are looking for fun gifts they have so many great graphic shirts. The resin statues are perfect sizes to group on shelves.

LightInTheBox has refunded all the funds for the dress without the need to send it back. Will continue to purchase from them.

Ordered 3 shirts. Used 3 provided sizing charts for each. One fit, one was too big and one was HUGE. Two were the same brand name. Wanted to exchange for ones that fit. Instead was only offered a small credit on my account. Now have 2 shirts I'll never be able to wear.

The covers are not the best quality but will work. It is a tight squeeze on some of them, so I would say that the sizing is a little off, but again, they will work. I am super happy with the shipping! The product arrived earlier than expected! I would probably use this company again in the future.

Great value and I am a regular client. There are two problems that should be rectified. 1) Some clothing does not match the sizing guide, and 2) some shipments sent the wrong size (eg. ordered medium and large was sent).

I bought 2 shirts. The witch shirt is for me to wear on Halloween and the Star Trek shirt is a birthday present for my husband next month. The colors are great and I can't wait for us to wear them. The quality seems very good and I am pleased with my purchase. I will be shopping for more.

One attempt to deliver item, I then called the Tracking number and gave uniuni my private cell phone # and was told that they attempt another delivery on Friday but didn't attempt again. Then heard that a new attempt would be made 2024/09/29 so we are waiting for further word. We have ordered quite a number of items and have been very happy with the products so far. We would like to order additional products.

This is my second order from Lightinthebox. Bought my daughter some clothes for her birthday and she ABSOLUTELY loves them!!! Now I bought some clothes for myself and can’t wait to see them as I absolutely love the colours and praying they fit comfortably. I know I’ll be buying more again soon! Thank you so much!!!

They delivered to the wrong address. I put in the correct one. The customer service suggested my adult autistic child go knock on a stranger’s door to retrieve the package herself. Dangerous advice. If she was hurt would they be liable? They refused to resolve the problem further.

I ordered some shirts. They were too small (I guess Chinese sizes are not the normal US sizes). I tried to return them but was told I’d have to pay very expensive shipping to China. Whatever you do, don’t buy something you may wish to return. This is not a normal US company!

I was highly disappointed in the product that arrived vs what was advertised on their site. Quality of the product is highly substandard and I would not order again from them. If I had known they are a China based company, I'd have forgone the purchase altogether! Forget returning anything to them either... They make you jump through too many hoops to even consider it.

I have bought four shirts and one jacket so far from this company. I am pleased with their customer service and quality of their products. I plan on purchasing again in the future. So far, so good. They have a wide selection of clothing and other goods. Lots of colors and designs to choose from.

The dress I ordered is beautiful. The only thing was the sizing. I read the comments and ordered a size larger than I normally would have. It was too tight, so I wanted to exchange it. I was told that because it was a special order, I could not return the dress unless the measurements were incorrect. The dress was not what I would call a special order, I did not submit my measurements, I just ordered a certain size. I was offered a partial refund to keep the dress, which I did. Happily, I have some sewing skills and the seams had ample room for it to be let out. It all worked out in the end and I will be a stylish mother of the groom.

Thank you for finding a solution to this problem. I can finally say that I am satisfied with your generous offer.

I just love LightintheBox! I am a disabled senior on Social Security. I am not able to drive and find it difficult to get out to stores to do my shopping. Therefore, I shop online quite frequently. Groceries, craft supplies, books...you name it I can find it online to purchase! Several years ago I found Light in the Box on the internet. I order from them at least 4-6 times or more a year. Their products are so well priced and they're good quality. I purchase mostly women's clothes, shoes and jewelry. But they also carry men's clothing and shoes as well. They even carry household goods like bedding and miscellaneous kitchen goods. Their website is very easy to use and I almost always get my shipment before they say it will be here! Customer Service is very good, polite and informed. Give them a try. You'll love them, too!

Best prices and quality clothing online shopping! Lightinthebox always provide accurate measurement which makes it easy to order the right size. Shipping is fast and clear communication from Light in the box. Gold membership is worth because you will order more than what you think with their excellent prices and so many options they offer!

In my entire life I have never dealt with a company that goes beyond belief to keep someone from returning items that don't fit. They want you to PROVE they don't fit by having YOU measure them to compare to their sizing chart, take pictures, and attach those to your return order attempt. NEXT, they want you to return items TO CHINA on YOUR DIME, and further, they tell you that you can only use the USPS to return things, you cannot use UPS, DHL, Fed/Ex. Based on the shipping label on the package sent to me, they were sent to me from Illinois USA, but I must return them to China?

I am always delighted with your products and any time I have had concerns your staff are very quick to respond and assist which I would like to thank you for. This order was very delayed (ordered Aug 22 and should have been received by Sept 12 at the latest). On Sept 13th my order had not even been shipped due to a product not being available. It took my inquiry to have the order sent out, which was done very quickly and you are always very willing to compensate for any delays or concerns with respect to the purchases. There should be a system in place to identify this type of delay and notify the customer in a timely manner, rather than the customer having to scout around to find out what is going on.

Dress was torn on the side seam at waist. About a 5 inch opening. And dress was too small. It was a Size 3X but fit more like a Size 10 Junior. I contacted company but their response offered 60% off next order or 40% off next order. Since there will not be a next order, I threw dress in trash and learned my lesson.

I really like when I find clothing and shoes that will take my custom measurements. It's not easy to find suppliers that will do that. Even though it takes a little longer to receive the items, I like knowing that what I pay for is going to fit. So thank you LightInTheBox for connecting me with such thoughtful and thorough suppliers.

I think the customer service given by LightInTheBox is the best in the online business shopping. I think they do a great job to accommodate your needs. I have been shopping with light in the box for one year and have had successful purchases. I have only had an issue with one item which they took care of immediately. I am on my second membership and I’m very happy. I tell everyone I know about light in the box.

I received this shirt yesterday and I am very happy with the purchase. The quality of the garments that I have received so far has been excellent. Look forward to doing business with them in the future. I would highly recommend this company to others if they are looking for good quality, excellent fashion and a reasonable price.

Just wanted to say thank you for great merchandise at great prices. I love the look fit and design of your merchandise. The quality is also very good. I've not seen the clothing that you sell in any any stores anywhere. People are always asking me where I got this or that and I'm always telling them. Thank you LightInTheBox.

I have purchased items for myself and as gifts to others and am very happy with both the design and quality of the products (shirts and shorts). This is a fun company to shop with and they have been very responsive when there were questions about orders. My one complaint is that when the product is going to a foreign (not US, not China) address, they lose the ability to track the order. But nothing has gotten lost.

They offer strange return options. And they require a photo of the item not fitting you. I feel that's inappropriate. It's so big because their measurements are wrong. I guess they need a photo of my boob to prove it. I'll do anything for $20 apparently.

Received my order in a speedy manner. Will order from LightInTheBox again. The shirt ordered was exactly what we were looking for. Matched grey shorts perfectly. We were looking for a flamingo decorated golf shirt that was classy and this is what we received. Thank you LightInTheBox for having such a good selection.

I tried to ask from your emails how to exchange something for size and none of the emails would allow a reply to the email. I have no receipt and no way of knowing how to exchange this product for the next size up. It was for 3 pairs of men's medium shorts to be returned and exchanged to a large. Can you help?

I placed an order for a dress and the wrong size was ordered... Once I realized the error I reached out to customer service, that evening I had a response and they were working on correcting the issue. I was contacted everyday in regards to this until the dress went into production. I have not received the dress as of yet however, the customer service provided getting the error corrected has been great!

I purchased some shirts and some pants from LightInTheBox, and the quality is fantastic. I was freaking out because how can I get this kind of quality and stylish stuff up here in northern New York, which would be hundreds of dollars. The order time is not like Amazon but for the amount of money that I'm saving, it doesn't matter. I can wait 30 days. That's how good the products are. The website is also very easy to navigate. I showed my daughter the website and she loved it. I just placed an order for a leather vest, and my daughter got a sundress and ankle bracelets. They're supposed to be delivered by the 15th. The only concern I have is I don't know how to use my discount points. Every time I order, it's either I forget to put my points and discounts or I can't put my points and discounts. That's a struggle with me.

The dress was much better looking in person. This was my first order, but likely not my last. I was really satisfied with the fabric since sometimes polyester can be too hot. I was also skeptical about what size I should order. I opted for my normal medium. I'm only 5' tall, so I had to have it altered.

As advertised. Sèem to be high quality. Only negative is product not in USA. Shipped from China. Selection of available shirts almost overwhelming. Prices are very reasonable. Materials are soft and comfortable.

I received a message from LightInTheBox about an address change. I tried to alert again about a recent order, but no matter how hard I tried to reach someone, it would refer me back to the very messy home page, which is cumbersome to absolutely useless in getting a customer service PERSON! E-mail, phone or otherwise..

I'm blown away with quality solar lights. Shipping really fast. Customer service is A++++.I certainly will buy again. I strongly recommend this company. You can trust them. Your product is topnotch. I'm very amazed with it. You're getting product from a company you can trust and believe in and be satisfied. You're getting the best for your money and peace of mind.

I purchased a shirt on my first order. The shirt was beautiful and looked as good as advertised. The tee tee shirt had a small defect that turned into a gap on the upper right breast area. Still, I loved the speed of the delivery and all my orders since have turned out in great shape, so I chalk this as a one-off.

It’s perfect! It fits perfect and has just enough card holders and pockets to where I don’t have to carry around a wallet anymore which is awesome. I always have everything I need with me in one little convenient phone wallet. Plus, it’s pretty and has a more unique design from most people around me, which I like.

I made a complaint to Consumer Affairs. Once I did, Light in the Box responded right away and refunded my money. I appreciate their fast response. They did the right thing. I just wish I didn't have to go that route and wait 9 months for a resolution.

I recently purchased some clothing, and I am beyond impressed! The quality of the fabric is exceptional—soft, durable, and comfortable to wear. The designs are modern and stylish, perfect for updating my closet. The fit was true to size, and the attention to detail really stood out. Shipping was quick, and everything arrived in perfect condition. I’ll definitely be shopping here again and highly recommend it to anyone looking for quality clothing at a great price point!

Great graphic tshirts, purchased several, will buy more when I find ones that I like. Being overseas, and shipping to Ohio, it takes awhile to get through customs, that's to be understandable. Pic is one of the two I purchased.

Frustrating experience overall. Their measurements are inaccurate - they're too small. Returns are impossible. NO invoice included. Reply seems like it's a bot and does NOT include shipping label - NOT EVEN an address.

One order with Men's Top and Bottom plus children wear. Second order children wear top and bottom. The best price for my grandkids. Shipping too expensive. Need better price if you spend a certain total amount for your package.

They refused to honor their return policy. I followed their return instructions meticulously. They specifically said to use a shipping method that could not be tracked. And then they claimed that they never received it.

The customer service department is very understanding - unfortunately my shoes and I were victims of a porch pirate - I notified LightInTheBox. The customer service agent said not to worry the shoes will be sent again and it was - I stood guard at my door and received my shoes - the only downfall I have is the long mailing process - possibly because shoes come from overseas.

4 shirts were what I expected. Bathing suit very nice. Glad that I ordered one size larger in each case. The wristwatch is good looking with the band that could have been a little better. Keeps good time. All items were well below the price that I would have paid locally. Delivery time requires some patience although they keep you informed.

I enjoy shopping on your website (LightInTheBox.com). Your clothes are quality and the promotions are fantastic. I am a senior and an online shopper. I initially had a few issues with the size charts...Now I read most of the product reviews and I slowly review the size charts. Thank You, Light In the Box for your service.

My satin dress fits perfect. The material was perfect in weight. The dress was a great fit. True to size. I am 5 ft 9, 160 lbs, size 10 was perfect. No disappointment!. Looking for my next dress. The delivery process was easy. Time frame of delivery was done promptly. Also, the length for my height was just right. It was not sweeping on the floor.

I bought the Renaissance Armor Gaiters Boot Covers. The processing time states 4-6 business days and shipping time of 3-5 business days. What is not mentioned is that the order originated in China. It took 2 weeks to process the order and then it shipped from what looks like a private residence in Palatine, IL. In total, it took 18 days for this order. If you have the time to spare, it may be a good deal if the shipping costs are reasonable. However, next time I will just use Amazon and get it next day.

I have had several orders with LightInTheBox and am very pleased with their products. Reasonably priced, the quality is of their products is very good. Any small issues I have had have been quickly resolved. I am very satisfied with their customer service. Their shipping partners also deliver excellent customer service. I feel very very comfortable recommending purchasing from them.

This is the third time I have used this company and I am still very pleased from start to finish of every transaction. The customer support is very helpful as well if a mistake is made on our part, and they act quickly and diligently to remedy the situation to appease and satisfy us as customers.

I have bought 3 pieces of clothing from this web site (app). And the fit is right and the feel is comfortable along with a fashionable look for each piece. I would like to recommend. So go ahead and try buying something from this business. You would not be disappointed. I am happy that I did.

I’ve been ordering with your company for over 6 months probably more than 12 orders. I have learned that measuring your body is important to ordering correctly. What I have ordered so far has been good quality for the amounts paid. What is missing in a lot of product descriptions is material composition. If you could add this it would greatly facilitate in choosing what to buy.

Let me first start by saying that I am utterly disappointment in the lack of concern and urgency in this company. I ordered what I thought was going to be a beautiful pant suit for my daughter’s wedding and instead what I received was nothing short of that and when I asked for a refund I was given everything but that. I emailed and asked for a label 3xs so I could send the item back and when I finally received an email back I was told that I needed to send pictures of the suit.

I was very very happy with the product. Thank you. Both fit well and will order more eventually. Prices may be a little high but very very trendy and sharp looking. Will look at other product in the near future to further my association with you.

Some shirts are way too big. One had a big black spot in the front center, one had lines across the middle and one had a white spot right in front. Size chart and info on shirt description was way off, can’t even wear some of the shirts. I have ordered a lot of shirts and figure I can wear most.

I ordered one shirt for myself and another shirt to give to a friend. I especially like your selections of colors and designs. You have a large selection of designer shirts, shorts and other apparel that I like and really look good on me. That is saying something when you consider that I am 81 years old.

I only have good things to say. I’ve always been happy with the items I’ve bought. Almost everything has been true to size. Absolutely adore the baby doll I got for my great granddaughter. Due to illness, I lost my hair and purchased a wig. It is now my favorite. I’ve spent quit a bit on wigs. I should have ordered earlier. Great company.

I ordered a pair of shorts from LightInTheBox but they were too small. It was a little confusing when I ended up with the wrong size. They were two sizes too small from what my boyfriend normally wears. Their sizes are not accurate. LightInTheBox was only giving me a week to send them back and exchange them for a different size. Then they sent me something in the email saying I could take 30% and not send them back. I chose to do that because I was not gonna have enough time to get them back. I don't like the short timeline. I work 12 hours a day, 7 days a week. It's very hard for me to find time to mail stuff back. The fact that they don't give you long enough to get stuff back is a little frustrating. I probably wouldn't use them again, and I don't think I'd recommend them.

My boyfriend uses my number when he orders things. We sit on the sofa, and he would ask, "You like this? You like that?" then I would say yes or no. He's purchased jewelry as well as female and male toys.

I love LightInTheBox because of the price of their clothing, and they have great sales. Everything I've gotten has been decent quality too. I would like the shipping to be a little faster though.

All of my order was perfect!! Great fit & true to app, loved my silk pillow cases , I ordered 3 sets already. Thank you very much for my order. I am 100% satisfied!!! I will be placing another order, prices are reasonable & everything fits. I am now interested in comfy fall sweaters & wraps. Keep up the good work on your site. Thanks again!!

The quality of the items I bought from Light in The Box is surprisingly good. The fit was good as long as you go over the size chart. The quality of the fabric was good, too. Nothing fell apart. Just maybe resized on some of it. I have recommended it to friends.

This is a very good website to shop for all my needs, so far everything has been of great quality. I had an issue with one of the wigs which customer service handled very professionally and hopefully the new one will come in as shown on the site. But all others were correct and of great quality.

I was very pleased with the fit at the neck, the fabric itself is very nice so I can even wear the tshirt under a blazer for more formal occasions. The pink is somewhat more vibrant than the pictures. As far as the white shirt that was also part of that order, I was very pleased to discover that the fabric was of a heavier weight than anticipated. The fit just perfect.

I have used Lightinthebox.com for a few orders and several different items. I prefer linen/cotton items and honestly say that the garments I have bought are of quality material and professionally sewn. I'm very critical of any product I buy from anywhere and I'm quite pleased with this company. If you are displeased in any way they are quick to respond and anxious to address your issue. I will be using them again.

I ordered 4 shirts, 3 fit. The white one didn't fit. I have tried every way I know to get some satisfaction from LINB so far zip. I ordered 2X and the shirt I got says 44/4XL. It fits light. It was a medium, doesn't even come close to fitting. I am waiting for my LAST order, bright yellow and another white. I will not be ordering or recommending you until this is resolved.

I’ve ordered a number of things from IN! I’m very pleased with everything! I’ll continue to shop there!!! The quality for the awesome price is definitely a drawing card for me! At your prices, I can continue to buy more products that are appealing to me!!! I have seem your items in other stores at a much higher price!

Beware ordering from this company. If you return your order, you will be responsible for not only return shipping, they refund ONLY the value of the items and keep the sales tax, which is ILLEGAL! My order totaled $96.86. They refunded $75.98 and return shipping cost $17.

I got this shirt that had an ace of spade on it from LightInTheBox and that was awesome. I wore it to California for a friend's birthday party and I got a lot of compliments on it. That shirt brought me to the website of LightInTheBox and I paid for that shirt two years ago but I never received it. I ordered it again and I got it this time. If I see something else on their website, I would buy from them again.

If you need to return, you need to send to China within 7 days. If past 7days, they don't give back the cost. And we need to pay the shipment fee for return. They said, the international shipment is very expensive, just accept 50% reward or give up. This is really horrible company I never ever heard. Please don't be hooked up.

I love the clothes. Sometimes print wise they are a bit different from the pictures on the website, but they are still great. The only bummer: It takes so long to receive the orders. I know they are coming from far away, but....I just like to have my orders quickly and wear them....Especially according to the season.

I have ordered multiple many times through LITB. Excellent price and quality. So much so I purchased your VIP club. This long sleeve blue shirt is perfect for what I need and your variety of colors on almost everything you sell is perfect. Waiting for my next order to arrive. Keep up the great work.

Although I was not satisfied with my purchase, customer service took great effort to resolve my issues. My concern and issues were resolved in a timely manner.

HORRIBLE!!!! They will not refund your money. The products are horrible. Not fitting to shape at all. They want you to make MORE money for them to alter the dress? I want my money back!! I have asked several times. I had to take my own measurements to prove these products do NOT fit.

Cheap clothes. Sizing way too big. Offers you 30% refund and then it goes to credit and you have to jump through hoops to just get the credit to your card. Threw out clothing, took loss on items ordered. It was a $100 mistake. Next time read the reviews.

The dress is very difficult to pull on so much so that I have stretched the neckline :(. Service was speedy and it is a beautiful dress! But now I need alterations. :( The body actually has room which is great to grow but it is really too bad that I have to spend money on alterations to get it on her. There are no issues with fitting anywhere else. Very sad. :(

It is too hot to wear in the summer but we'll see this winter. I do love how it feels good on skin and how soft it is. It is satin. It looks to be well made. Happy with my order. I do wish they had it in a purple color because it is my favorite.

I have ordered a few times now and I have never had a problem with anything. They keep you updated on where your order is in the system. I have not had any problems with sizes, availability, or speed at which my order is progressing. I have to say this so that everyone will know. Please order from Light in the Box, and not from DH Gate. When you order from DH Gate you will not have your order ship on time, your orders will get cancelled without any explanation, weeks will go by without any movement on the tracking number given. and the website itself will not keep the sellers from doing any of it. If you send a message to a seller, you will be lucky to get a response and if you do, it will just tell you to patiently wait. If you ask them when you will see movement on your order they will tell you that the package is moving normally and you will see movement soon.

I ordered a O/S shawl for a wedding. It took just shy of a MONTH to get to me. By that time, I no longer needed it. When I tried to return it, they told me they had altered it to fit me! NOT TRUE! No size choice was offered, and none was given. I complained, so they gave me credit for a small amount of the price I paid and let me keep the shawl that no longer need or want. Besides being slow, they will do anything to keep from letting you return an item.

The items in the order listed above and all previous orders were delivered when promised and fit great. I am completely satisfied with these items and all items or products I've ordered in the past. I've already recommended your company to friends and family. I also plan on ordering from you and your company again...

I have ordered plenty of shoes and even got friends to order some. I absolutely love what I have purchased and the service has been above and beyond. Even when they ran out of one they quickly got me another choice and I am waiting for them to arrive.

I tried to return one dress that is not white. How you write on a site and the material that made it is very cheap. I try so many times to send messages. They ask me for pictures. I don't know what to do; they haven't made me return that dress.

Thank you Megha for resolving the LightInTheBox order issue. I am very grateful and impressed with your business ethics regarding rectifying my experience.. Appreciate the good folks at LightInTheBox for their quick reply and response in their resolve is top notch.. Thank you again. I recommend Megha. Very polite.

The company has effectively resolved this by promptly crediting my account.

This Company, or whatever they are, is a totally off the wall very bad place to do business. The clothes are very cheaply made, not of the correct size, and the return system is a real rip...they might give you 30-50% of the cost of the clothing and you can use that credit on your next purchase. What next purchase? I will never buy anything from them again. One can't even connect with anyone there to discuss anything. I have not a receipt to send you as I never got one. My order details are as pictured below: Order # ** ;Order Date:2024-07-27 11:33:04; Shipping Method: USPS

It's very rare that I am disappointed by this site. As long as you watch the sizing when ordering, the clothing is great. I just love the t-shirts. So many to choose from and they are really comfortable. I constantly get positive comments when wearing them. I have recommended this site to many and they have been very pleased as well.

I would give Light in the Box 0 stars if I could. The items that arrived looked nothing like the photos and were incredibly cheap quality. They looked like something a beginning high school sewing student would make. They arrived from a New Jersey address. When I tried to return them, the customer "service" agent tried to convince me to take a 50% refund but get to keep the items. I told them I want a full refund. So now, I have to send them to China, on my dime, which is about $35 shipping. The items only cost $56 so that doesn't make a lot of sense. I'll just throw them away or use them for rags, and keep the carbon footprint down. DON'T buy anything from this company unless you are certain you don't mind throwing your money away.

I've been very happy with the service. LightInTheBox sent me the wrong color one time, but they gave me a discount on it. So I said, "Keep that particular one." The only other thing I had a problem with it was I ordered two belts at medium size and they sent one with a large, but I never complained about it. I've recommended LightInTheBox to other friends of mine and bought a lot of gifts for them.

LightInTheBox works best on the app. Delivery relies on the US Post Office which is the only weak link. Their customer service is phenomenal especially Tatyana if you experience any challenges. I’m a customer for life. I wasn’t sure what to expect in the beginning, but have been pleasantly surprised.

Shirts were great at a great price!! I would recommend to any one that was looking for nice shirts at a great price. They were a bargain and arrived in a timely fashion. If you are looking for quality shirts at a great price, this is where you want to shop. This product is exactly as represented.

I am very frustrated with LITB sizing. If you look at measurements and the sizes, they do not match. I tried asking a question re sizing, and got a very nonspecific answer that didn't help. I was able to order by measurements before, but now they don't always work.

I think the freight is way out of line. Be nice to get that reduced.. :) There must be cheaper options out there? Also when order is canceled takes too long to get money back. Size of garment seems to vary. I am xl and my long sleeve shirts fit tight.

Overall I am very happy with my order experience with your company and the shirt I received. The design and style are great and materials are high quality. Good email communications about my order but only one thing I’d like to know is about the cost of shipping, insurance and taxes which are far more expensive than the ones my friend paid. She ordered three same shirts and paid $40 each while I ordered 5 shirts paying $48 each. We live in the same town.

I ordered 6 items - 3 of the t-shirts all had the stencil on backwards and the 4xl size is closer to a 2xl size. I will not be ordering from this company again. I am not impressed!! A very unhappy customer. I also thought I was ordering from a company in Oregon, USA not from China. I guess it makes sense with the reasonable priced product - if only the stencils were put on so a person can read what the shirt says.

Lightinthebox.com is a site for clothing and other products from the Asian market. Their customer service is very good, thanks to Megha and her customer support team. The downside is their clothing for men does not follow the US market sizing standards as they run quite small. The manufacturing quality is good as is the fabric they are made from. I have had success with pants and t-shirts. Their other products such as LED solar lights are great. Patience is a virtue when it comes to delivery to the United States. Returns, with prior authorization, are easy but the customer pays the return postage. Thankfully returns are to warehouses in the US which makes postage more affordable. All in all, you can find some fantastic deals, but read the descriptions VERY carefully and use a measuring tape to be sure the size is what you're expecting.

I was really unhappy with items I had received but this company went above and beyond to make sure that I was a satisfied customer! I thought I would never shop there again, but I sure I will! Thank you so much for making sure that I am a satisfied customer! I greatly appreciate it! This is a place worth exploring!

My recent order from LightInTheBox included 2 linen button down shirts. I ordered the 3xl as the 2xl was a bit snug in the upper arm. The shirts arrived quickly with which I was impressed. The delivery process including tracking information was accurate and up to date. The color of the shirts was as expected. The material was as described. Overall I found the merchandiser to be reliable. I would recommend this item and LightInTheBox to a friend.

Everything I ordered was sent to me with no, problem. And I've been asked were did I get my new tee shirts, I told them I bought them from LightInTheBox.com. People have said that they like the one with the picture of Jesus on it, again thank you for your great service. And if by any chance you could send me some business cards so I can pass them out that would be great.

2nd time to order. Only time I was disappointed. It was my fault for not reading the description. Good quality T's. Orders received quickly & good quality. Love the sayings on the T Shirts. So far this is all that I have ordered but have ordered several of these. Am very pleased and will order again.

Be very careful selecting what you desire and your sizes. Their size charts are not very accurate. I purchase a linen shirt and shorts that did not fit. Upon trying to return I was sent an email that all returns must be shipped overseas, not through UPS or Fedex. I had to pay the return costs and I would only receive 50% back as store credit!

My history for the last year, with LITB, has been pleasing. All of my orders have arrived on time and undamaged. The products are extremely well made with very good materials that are durable and washable. Some of the sizing concerns, I had to adjust to and now I am comfortable when ordering clothing. When there are problems, I am informed and results are always satisfactory. I have been introduced to new products and gadgets that have brought joy to my shopping experience. LITB has made it easy to shop and there are so many items to choose from and I thank you.

I ordered a laser light, it arrived and would not function. I contacted Lightinthebox and they replaced it with a new one, at no cost to me. The new one works beautifully and I am very happy and impressed with their speedy resolution. I recommend them to all my family and friends. Thanks Light in the Box....

After hearing my difficulty and the problems I had, the customer service team reached out and offered to refund my entire order while letting me keep the clothing items (I only needed to return 2 of the 3 items). It would be nice if they had a better return policy to begin with, but having customer service that is responsive and willing to go the extra mile to ensure customers are satisfied is a good alternative.

I’m not trying to be a pest but the zipper on my dress won’t zip up. I’ve tried pliers and everything else. It just won’t zip up but the material is stunning and the dress is spectacular. I’m just sad about having to re-zipper this. Otherwise I think this is going to be the perfect dress for my special day. I need to completely rethink my hair but this dress fits me perfectly. It does need a petticoat though.

I have ordered a lot of tee shirts from this company. The designs are super cute. The material is of great quality. Runs pretty much true to size. I get a lot of compliments off my tee shirts. When I have issues customer service always my issues pretty fairly.

I have received numerous products in a timely manner, always packed protectively, and ready to wear with no preparation. Advertising always shows good quality merchandise, easy ordering procedures, and no double-talk about shipping, taxes, etc. The delivery process is good to excellent using United States Postal Service or Federal Express as carriers. These items are usually placed in the Unites States Postal Box or at the front or back door of my home.

My order was received in a reasonable time, however one item was missing. I contacted Customer Service regarding the missing item. Their response was very prompt. There was no difficulty in being told the missing item would be replaced and it was shipped without delay. I truly have had positive results with any questions or concerns I've had from customer service representatives and am generally pleased with turnaround times on most of my orders.

I purchased a blouse and dress using the size chart. Blouse (XL) way too big and dress (L) too tight. Very difficult to return. Lost all my money. Ordered 2 more dresses before receiving first order so refused delivery so not to be stuck with clothing that did not fit.

I have placed several orders with LightInTheBox and am extremely pleased with the whole experience. They keep you informed regarding delivery and some of their prices are amazing. So far I am pleased with everything I've ordered, both for myself and for gifts. Only suggestion I'd have is to check sizing and recommendations to determine what size to order. I highly recommend them.

I ordered a custom printed T-Shirts, and have been very pleased with the quality! The t-shirts are a bit thick, but very comfortable, and they wash well. I wish there was an option for a thinner material, and or V-neck. No complaints, as again, the quality is great. This was my 2nd order, and expect to order more t-shirts and possibly the custom printed towels.

Return policy isn't customer friendly. If the product you receive needs to be returned, you need to pay shipping to return to China. Shipping would cost more than the crappy dress I bought. Should have known better!

Good experience to date. Like the selection and look forward to future purchases. The follow up was good, customer service was prompt. Looking forward to future purchases. Like the selection as well as the web page lay out...

It did at last give me a refund for the incorrect item but it took leaving a review to get it done.

I have placed many orders with LightInTheBox and have been very satisfied with the products I received. I did not keep all of them for various and sundry reasons. The return instructions for easy to follow and I am trusting them to credit my account for those items that I did return. Based on this trust I continue to order from Light in the Box.

I recently had concerns about refunding the shirts that were far too small. The Light in the Box customer service team was very helpful. They took the time to correct the problem and provided great communication. I continue to purchase things from their site because the price and quality are just what I’m looking for.

The pants fit nice. They came, I think, before the estimated arrival time. They are as described. They are lightweight, So they are real nice for summer weather. Thank you. I'm a person who really enjoys the summer time and lightweight, loose fitting clothes like this make summer even better.

I have enjoyed ordering from Light in the Box. The clothes always feel and look great, the quality is amazing and the service has always been topnotch! The suits are my favorite. I really like the unique shoes, I just wished they would pack them better. I still look forward to more orders in the future.

I purchased a dress from Lightinthebox according to their sizing chart. It did not fit me or look good on me. When I tried to return it they claimed that it was 'custom ordered' which it certainly was not. So I wrote a review of my experience. They do not use email or phone to communicate. You have to keep logging in to see if they have responded. They told me to send pictures and they would refund after they saw my review. I sent pictures with the tag on showing it was still in the packaging. Now when I log in there is no acknowledgment of my order or any correspondence so I am stuck with the dress and it is impossible to contact them. I have tried for days. Would never buy anything from them again.

It is a Chinese company and they use everything they can not to refund your money. I purchased 4 items and although they advertised a full refund within 7 days of receiving the item, they offer only partial refund as a credit for certain items. Don't buy from them.

Did not have a good experience. Clothing was consistently smaller than what was ordered. Returns were unnecessarily difficult, I imagine in their effort to hang on to as much of my money as possible. Not worth the hassle, IMO.

Never order direct from overseas, even if it's through Amazon. My item took 10 days to reach me after clearing local customs. The men's shorts were only 2 sizes - med. and large and was still too small. Cheap quality so now it's an expensive cleaning rag.

Very good designs. Nice looking and comfortable. I bought multiple set of the winter jackets, multiple set of different colored sweatshirts and sports jackets. Very happy with the purchase, especially with the sales prices, I can buy more to share with friends and family members. I am a cat lover so I purchased many of them with cats on it. I got great compliments from people. Lots of people asking where did I bought them.

Very disappointed. I ordered a dress online using their size chart. When I recieved the dress it was way too long and had a very complicated hem that would be difficult and very expensive to shorten. It did not sit well on my body. When I tried to return it they said I could not because it was custom made, which it absolutely was not. So I got stuck with it and will give it away. So buyer beware, it is very difficult to return what you buy from this company.

I never signed up for an account with this company, yet somehow they got my email and signed me up for an account. I have tried to get my email removed but they have it locked in on their website. And they won't stop spamming me with their garbage emails.

I have been buying shirts (size M) and dresses (size S) from Lightinthebox for 2 years. A few dresses needed minor alterations, but nothing major. My last order was for 5 shirts and only 2 fit as medium. I spent a week trying to navigate the webpage to return the 3 that were too big. I finally gave the shirts to charity and unsubscribed from The lightinthebox website, a 40 dollar lesson learned. I do not have the order number, as I deleted all correspondence from that website.

This is my first time ordering, and I am absolutely thrilled with my purchase(s) everything is wonderful and fits great, which can be an issue for me since I am a slim 6 ft. golfer. I have already recommended you to friends, as they have seen some of my tops and think they are wonderful... Pricing is very reasonable too.

This has been a great company for me, great quality and service was great when I had a problem, customer service took care of it right away by sending me another shirt to make up for the wrong size, I guess could have been my fault when I ordered it. In any case, they took care of it. Thank you, Bob.

It's hard to find underwear that fit you at the local stores so I looked elsewhere and I came across Light In A Box and then I think the light had perfect size for me to perfect fit. They're great. Thank you. Order number **.

Customer service made sure I got my stuff before leaving on vacation and that was awesome! Some didn't fit, as the templates appear to be cut for a thin person whereas the pictures show muscular/thick individuals. I was able to wear most of it and that was fine. The material was a little on the thin or cheap side but it makes total sense for what they charge. I found it acceptable.

My experience with LightInTheBox was good. I saw an ad on Facebook and I liked the swimsuit that I saw. It was easy to do what I wanted to do on the website. I bought the wrong swimsuit the first time and the exchange process was fairly painless, which I appreciated. I like the product that I bought and it's very true to size. You can make sure you're ordering the right product by just the measurements. Also, the material is good. It's exactly as I expected it.

I purchased a dress according to their size chart, which said I should order 2XL. It was far too big for me but I kept it. Then I ordered a different dress, one size smaller, and it was so small, I couldn't even get into it. I contacted them to ship it back and they say shipping is from $10 to $40 and they don't want you using FedEx, UPS, etc., just USPS. So you pay more to send something back than you pay for the item in the first place.

BUYER BEWARE: My husband ordered two pairs of shorts and they sent the wrong size for both! It was a little over a hundred dollars! Now my hubby is not very computer savvy, and rarely online shops. Son and I tried to figure out how to return, ha! Good luck with returns! 7 day window, no packing slip. I don't know if he ordered as guest without account or what, no confirmation emails or anything. How convenient NO packing slip. NO confirmation email. Please read their return policy before ordering, you may change your mind. We are out 100 dollars.

So pleased with those dresses either for golf which I play 4 times a week so need a lot of golfing dress or skirts and top or I use for every day shopping, they are good quality. A little bit too long. Had to shorten them to 32 inches, I am 5 feet 2 Inches.

This was a test to see just how fast I received my package and quality. I must say they passed with flying colors, Package arrived in a timely fashion and quality was good. I have since ordered some other items which I am waiting for now. They keep you up to date on the order and when it ships. You also get follow up emails when it will be delivered and the tracking number for follow up.

The shirt that I received (for a wedding) was a different uglier colour and the material was cheap and thick - nothing like the photo and description of the advert. Even the company's returns policy is fake. On requesting a return I was offered 30% of the 30 euros that I have wasted on this inferior product. After many weeks I am still fighting for a full 100% refund. I had to buy a shirt from another company for the wedding as I cannot trust this company. LightinTheBox is a total rip-off and a nightmare to deal with.

If I could give zero stars I would. They sent me the wrong size (5 times too small) but would not refund the purchase. Said wrong size was not a valid reason for the return. That is absurd. Do not buy from them - EVER.

As a buyer online there’s sometimes a dissatisfaction with no recompense. However In my cases all my orders have been treated with respect to me and an effort to make adjustments if necessary. The response time to my service request is immediately taken seriously and handled appropriately with regards to my customer care.

DO NOT ORDER FROM THIS COMPANY. I ordered firefly solar light up girl/boy figurines that were to be 9" in height, holding jars with fireflies inside that would light up at night. What I got were 3" figurines that DO NOT have any solar light up function AT ALL. They don't even have the firefly jars. They only offer me a 40% discount on a future order, as if I would EVER order from them again or pay shipping and to return and a 20% refund. Seriously? I did not receive what I ordered and this somehow is my fault?? Wow. Unbelievable. DO NOT ORDER FROM THIS COMPANY!! The large ones are what I currently have and was expecting when I placed my order. Their description matched all specifications but what I got was the other one. TERRIBLE and DISGUSTING.

I paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.

Delivery was slow but the items that I purchased were a very good buy for the money. I would recommend shopping on this site. I have made several purchases in the in last 2 years. Please use sizing chart for each and every clothing item. Use inch measurements not US sizes.

When I saw this site on the internet I assumed it was a serious company and it was the opposite. I spent 252 dollars and never received my order. There is no way to contact the company and customer service sends you to DHL international, which by the way is not responsible for the error of its drivers. The package was delivered to a different address and in the end they told me that I had to call the police, in short neither the money nor my clothes...

All orders have been received as expected and any service issue dealt with quickly and efficiently. I have purchased items for some family members as well myself and all were pleased with the clothing items quality, fit and comfort. I use email exclusives to try and locate items of interest as it is more economical ordering from Canada. Will order again based on interest in items as advertised in the email exclusives. Sincerely, Ken.

I have ordered a dress more than two weeks ago, and it still says preparing... I am disappointed that I haven' got any timeline update. I think I should have been notified if there was a problem and been offered a refund or a different dress. I did an honest review on some received items. Three of them (pants and two shirts were advertised as cotton/linen and they are 100% polyester (very disappointing). I said that I would like to return them, but didn't get a ticket or anything. The return postage should be paid by your company.

I love this company! They are so easy to order from. I love their app. It’s very user friendly. Every time I’ve ordered, the items are exactly what the pictures show. The first time I ordered from them, the shipping took over a month and came from overseas. The last two orders have been within two weeks.

Do not buy from this company. They claim to accept returns, but charge you to ship it back to CHINA. When you do, they will only provide 1/2 of your refund. The quality of the items are not worth the cost. Shop USA and local.

IT took forever to deliver the product, I cannot get in contact with their customer service, I have tried all means, but their system puts me in an endless loop. There's no customer service number nor email, the quality of the product is very bad, it's damaged with parts missing and the assembly instructions are oversimplified. I am disputing this charge as this seems to be a scam. Recommend to your worst enemies, they'll certainly hate it.

Ordered 4 solar lights through their Amazon store. Only 3 were sent. When I went to contact customer service I discovered it does not exist. Only the constant insistence you download their app. No phone number. No email. No text. No chat.

This shirt is amazing. Great details, color, and materials. Stands out in a crowd. I received many compliments and asked where I bought the shirt. The shirt is way better than expected and a great buy. I should have purchased the matching shorts to complete the outfit. Fit perfectly and did not have any issues washing it.

I called about returning an item I bought twice. The CSR and company are more than happy to resolve the situation. As a result, I'm going to keep the item. I am really impressed with the relational attitude in keeping customers satisfied. With many, many items for sale and maintaining a balance it is worth purchasing any item.

I am glad to report that the Customer Service at LightInTheBox resolved my issue and provided a full refund of my purchase.

The product received was a great value and excellent quality. The communication from ordering to delivery was great. I referenced other customer comments and the provided charts to determine my size. Very pleased with the experience. I also check the reports on the site before I ordered and found them to be reputable.

I bought 2 men's casual shoes, one brown and one black because of great, contemporary styling with good reviews. Both arrived in good shape within a week. Packing lacked boxes, just light wrapping in a bag. I am a satisfied customer who plans to buy again. NOTE: Discount on next order from seller for this review.

Ill never purchase from them again. I bought about $200.00 worth of clothes. 80% of them fit. The others that didnt fit and I should return I am now keeping and giving away to friends that they will fit. Reason... When I wrote to them about needing to return items this was their reply..... "If the issue does not significantly impact the usage, considering the return is quite time-consuming, to minimize any inconvenience on your part, we'd like to provide a 30% item price refund. If you are willing to accept this offer, just click the following link, no response is necessary, our system will handle it automatically." Only a 30% refund and I have to pay for shipping!!?? Absurd.

These shorts will come in handy when I face the unexpected in the great outdoor wilderness. With all the clothes I have ordered from Light In The Box, I have been very satisfied with the designs, quality & how fast I receive the items. When I first heard of Light In The Box, I got a pop up & decided to explore it. I am glad I did. Thanks! John :)

My experience with LightInTheBox has been great. Customer service department is absolutely excellent. Extremely accommodating. Shipping is a slow process to where I live. Considering the process packages go through, it's to be expected, I guess. I have recommended in your website in the past & will continue to do so in the future.

Great experience to buy. I got some trouble with price one time but I just contact the service client and they help me out to resolve the problem so I'm glad. Now I check maybe to order some video game and maybe other stuff. Thank you! Next time I will try to check out other thing to do and maybe its you can put new stuff again. Thank you.

I have found all the items I have ordered, and I have ordered a lot, to be of good quality. And your sales are amazing. Shipping in our area was a huge issue at first but is fine now. Wonderful products. You have also made it really easy to browse through your pages with the e-mails you send.

Selena in customer service was very helpful and does her job very well. She is very proactive with every issue that arised. Merchandise that I ordered has been good quality and the prices are very fair. I want to thank everyone who handled my issues in professional fashion. Thanks again.

Received package destroyed and a full refund was initiated. Great customer service and understanding initiated. Will definitely purchase future items again. Have also received items before this and they were perfect. Will definitely purchase again in the future. Have also passed along this great site to other friends and family and hope they will also purchase the great items in your catalog. Thank you and take care.

Everything I have bought has been exceptional material lovely craftsmanship, easy ordering. Fast shipment and delivery Gifts bought for friends have been received well. And and I will be ordering a lot more through the summer months. And? As I look through their inventory. I find I will probably be ordering items throughout the rest of the year.

The shirts I purchased were good quality at a good price. I loved the verbiage on the shirts. Will be ordering more. It was a pleasure to see things that fit how I think. When I wear shirts out people always comment and ask where I purchased. I thought the delivery time would have been a lot longer but they came in a fair amount of time.

I recently ordered a few items from Lightinthebox and paid with a debit card. I got a confirmation email, and in fact my bank record verifies that amount was deducted. Almost immediately I started getting emails that to complete my order I would have to submit payment. I tried to respond, but like many companies, you can not contact them directly. This was a first time purchase, and there will never be another. Deal with this company under your own risk.

They finally refunded the money but now I have to pay to send it back. They don't provide return postage should you decide you don't want it.

I just returned my entire order of clothes for my husband. One of the pair of shorts was too little for me. Everything we ordered ran small. Then after I paid for the shipping to send the order back, 1- tshirt and 2 pairs of shorts, I was told it would be a month before I received my refund because they had to ship the stuff to China after I shipped it to them. I would say avoid ordering from them. At least Temu does not make you wait a month for a refund.

I'm not happy with LightInTheBox. I posted on Facebook I would never use them and be careful. They are a very fraudulent company. When I try to return something, it would either be in China or Vietnam. Also, it would cost me too much to return it and I would just be stuck with it. I was lucky I got one because LightInTheBox would not communicate with me on at least sending me a shipping label. I would have to pay shipping. The next time, they corresponded and sent me a shipping label. But it would cost $100 to return it, which is more than what the product was.

On my order, the shipping cost was $30.00 and I wanted to purchase yearly membership for $29.99. Before I can do anything the system took me to check out and I couldn't recover.... I tried to send email but couldn't get through. Other than that the materials, the manner in which your orders are handled is without question and if you know how, their AI system works is the best I have ever seen.... It pays to be part of their company.

Love my T-shirts and glad I size up. I'm usually an XL, but got the 2XL, they seem to run small. They fit perfect, the colors are very vibrant. Very comfortable, nice soft material. The T-shirts are a very good length, past the hips. Love my T-shirts. Will buy again.

The suit I purchased was supposed to be a “MEN’S 2XL”, and it was EXCESSIVELY SMALL!! It was sized to fit a grade school boy! This is ridiculous!! The jacket was far too small, the vest was also far too small, and the pants would not come close to fastening! I wear L to XL clothing, a 34” waist in pants and L suit coats. I ordered the suit in a 2XL! I couldn’t be more disgusted with this purchase! And now I have to PAY SHIPPING FOR YOUR MISTAKE, which negates receiving a full refund! You have lost my business and I will most certainly leave negative reviews to make other shoppers very wary.

Problem has been resolved. Meghan from customer service was very nice and efficient resolving my problem.

I have ordered many tshirts from Light in the Box. Every order has been exactly what I wanted, and ordered. I love the shirts, and so do anyone that got one as a gift. The latest one is a Giraffe wearing glasses. Everyone loves that shirt. I have a shirt on the way right now that has a bullet hole and blood all over it that says, I'm fine. I can't wait to get it. Thank you very much Light in the box.

My new online shopping go-to! Huge variety and selection. Must Read descriptions carefully sometimes not clear regarding sizing or number of items in package. Prices even after shipping are reasonable but return policy is interesting. Although I have no use for a damaged product must pay for shipping to return or take a discount to keep it. Weigh the options and take discount and donate item. It takes approximately 2 to 4wks for delivery so plan ahead be patient. I follow tracking info closely found USPS most reliable shipper. I love this site!

I ordered three men's shirts. One came with a tear in it. However you can't do anything with the company without installing their app and even then they make it impossible to do a review or ask for a refund or new item sent.

I ordered these glittery shiny sandals and I love them, they are flat and comfortable. I ordered 3 pair in different colors and can’t wait to wear them. Also ordered some long dresses that I adore, and I can’t wait to wear them with my sandals. I am very happy with my items and I will be ordering more items that I’ve seen. The only problem is I need to return an item and it is very hard to return it.

I love LightInTheBox. The quality of everything on their site from the clothes to their shoes to the electronics. For starters the price can not beat it, you can look good and you don’t have a break the bank to do so. Also I have dealt with their customer service and they are very knowledgeable and helpful and professional. The shipping is quick. Not a big fan of paying for shipping but with them I don’t mind at all. All I have to say is thank you LITB.

Take your money right away then it takes forever before it ships. Still waiting!!! Not sure how long I’ll have to wait then?? If you need something soon you don’t want to order from here. Always check reviews!!!

Very pleased with the quality of the material in the ladies t-shirts. Prices were most reasonable. Face plant pot very unique and will be a surprise gift. The brow pen has not been tried yet but looks to be a more natural product than using a plain pencil brow liner. This order was very satisfactory. Thank you.

I was very pleased with my order. It was what I ordered and delivered on time. They will be on my list to order more. Again I was very satisfied with the order and was not disappointed. I am sure I will be ordering again and I really like the flash sales. You can pick up some great things at great prices.

I found this company terrible. They said the product would be delivered in three days and it took two weeks. I ordered a cover for an iPhone 11 Pro. After two weeks it finally arrived and the sticker on the cover said iPhone 11 Pro, but it was in half an inch too short, the wrong size. They will not refund your money but give you a store credit so you can have the terrible experience all over again! Do not buy from this company.

Sorry to say, product was cheaply made and disliked. Said cotton but was clearly sleek and shiny. Not at all what I expected. Size wasn't right either. I did contact and was told labels for return would come soon. That was three days ago and nothing so far. The price seemed high and better deals can be found on Amazon or Old Navy sites.

Company offered to reimburse most of my cost. I still will not return to the site as the thing they never did was acknowledge the false advertisement.