LightInTheBox Reviews

Satisfaction with wrong size on shoes. Mehga took care of it in a very timely and polite manner.

Worst online shopping experience I’ve ever had. Sent a gift and it was wrong. Then customer service was terrible. They ignored me for days and after I left a bad review on Trust Pilot suddenly they get back to me. Stay away from this place. 0 stars.

Pinni from the customer service has resolved the issue and Light In the box provided the other dress of the right size.

I bought some shirts from LightInTheBox and the website was fine. I got the product too, so it's good. I wear the shirt.

I ordered a shirt to see how the shipping and quality were for such a discount. That was over two weeks ago. I have received innumerable annoying ads but no shirt. They want me to join an app to track my order. Not going to happen. They are bothering me enough without having more of my info. Never again. Keep the money. Buyers: DON'T DO IT.

I found two dresses and a pair of earrings. The size charts worked well for those of us in the States. The dresses seem well-made and the earrings are fun. It does take a bit of time to get the products, but it was easy to track and I ordered in plenty of time.

My wife referred me to LightningInTheBox and then I did an internet search looking for the sort of clothes I was interested in. They came up on an internet search also. Their website is perfect. I've purchased men's underwear, men's thongs, swimwear, a pair of shorts, and a couple of shirts.

The quality of the items are fairly good, however the sizes run too small for tops. In most cases I could not get the items on. Was very disappointed because I truly like the items in the catalogue. I have better results so far with pants and dresses. The return policy is too difficult so I opted to keep and get some money back. I am open to ordering one item so that I could figure out what my size is in relationship to your garments.

I had an absolutely terrible experience with Lightinabox. I ordered a shirt, and instead, I received a women’s sculpture belt — completely the wrong item. Trying to get in touch with this company has been impossible. They are unresponsive and seem to be running a scam. After sending them pictures of what I received, I got no reply whatsoever. It feels like a complete waste of time and money.

This company is awful. Do not buy from this company. I order a formal dress cost $188.00. Dress did not fit and was not like the way it appeared on model. They use models that do not wear their clothes, they claim they custom make the clothes once you pick a size. That IS A LIE. They don’t give refunds, the order takes about a month and a half to come and Yes It is a CHINESE COMPANY. This dress was for my niece’ s wedding. Now I have to pay for another dress. So please don’t bother with these unethical people.

I ordered several shirts all the same size and only 2 fit. When I asked to return they said I would get a credit but it’s toward another purchase and it was only $12. Why would I purchase more items when they don’t fit. Now I have a bag of shirts sitting in my closet.

Purchased some great items on sale. Very nice items and delivered in a timely matter. My only problem it was a gift and there was nowhere to make that known so the recipient was able to see the cost of those items and I was unable to contact the company to let them know. So until I figure out how to buy a item and send it as a gift without the cost, I won't be buying gifts. Very difficult to contact via email, phone or chat.

I was very skeptical about the company and product coming from Singapore. The price was very compelling. I thought I would take a chance. My order came as promised and the quality/fit is excellent. The selection is very good. The products they offer are very stylish and just what I was after. I will be a repeat customer!

Packaged was marked delivered but I did not receive it. I actually received a different order on the day that it says this one was delivered. I went to the post office and a person working there told me she could not track it in her system. I don't know what else to do.

I’m very sorry that PayPal is no longer in your option for payment. I really like to buy things at your store, but I’m not going to buy again until the option is back, if so! Thank you and have a nice day! Hope I can buy again one day on your site! I’m going to check once in a while for the option of payment to be there again!

Package arrived crushed but shoes intact. Delivery early within the delivery date range given but still seemed comparatively slow. Initial quality seems fine for price. Will see how they hold up but bought as a test. I find it irritating that having bought this pair LIB keeps sending me more advertising of very similar products but in different pricing and quality.

I found out about LightInTheBox while I was searching for Easter dresses, and I’ve been going back ever since because they have the cutest little dresses for little girls. I purchased a graduation dress and some shoes. The quality of the shoes is good, but the quality of the dress, not so much. It was a little too big, so we had to make a couple of adjustments to it, but overall, it was pretty. I'll definitely shop with them again in the future.

I got a pair of shoes from LightInTheBox and I love them. But I did the size according to the size guide so I ordered a 42 because I was just right at the 10 inches. I thought with the shoes being pointy, I would want just a touch more room. It fit into the size that I got, but they were an inch and a half longer than my foot. The shoes measured at 11.25 inches. I’m trying to return them for the right size but I don’t know what size to order now. I got one picture sent, but then I didn’t get the picture of the measurement.

Please do not do business with Light in Box, Chinese junk and you will never be happy. Reviews on here are all mostly negative, I should have checked first.

I purchased some shirts and a package of socks. I was skittish as soon as I found out they were in Hong Kong. I'd heard so many scams going on. But I was gonna give them a try and thought, "I'm gonna keep it low." I bought 50 bucks worth of items. The fact that it comes from Hong Kong takes a little longer than domestic stuff, but the items came in exactly like they looked in the ads. They fit perfectly. I've bought quite a bit more since then. I was trying to update my wardrobe and I have now. I go in and peek at the ads from LightInTheBox every once in a while.

The material & color's wonderful. Exactly what was advertised. I wanted it because of the style, the way it was made in the back. I need what was advertised. I can’t use a “V” back. Force of the water diving & speed swimming it stretches, comes loose in water, shoulder straps move to arms. Please send the swim suit advertised.

This company makes the return process impossible. After numerous back-and-forth emails explaining my problems with items, this company puts obstacle after obstacle after obstacle into the return process and finally quits corresponding with customers. Once you buy something from them, they will never return your money if the items don’t fit.

The tote-purse is exactly as pictured and is perfect for summer with sandals. It has one inner pocket and a snap closer. The wide leg summer pants are perfect for the warm weather. They are a little long, depending on the height of sandal heel, but that is an easy fix.

On my first order I ordered couple things to see the quality of materials and I can honestly say it's just perfect even for hot summer days. My kind of clothes, so I continue to order more and will continue to. Might take a little long to get them, but it's worth the wait. Will continue to be a customer.

I love my Tshirts. They fit me perfect and they all are pretty colors and designs on them, I plan on ordering a few more in awhile. I love your clothes and plan on buying more. There are several items I still want. They are very well made, thank you. Jolene **

Cute shoes, well-made, very comfortable. Nice color, too, the red goes with a lot. I had thought I’d ordered the shoe style, but I must have chosen the sandal option by mistake — just as well, it’s spring here, soon to be summer. I’ll probably try the shoe in another color for fall.

Every order I made, I was very happy with the orders and the tracking was very helpful. I will keep ordering from LITB in the future. I'm glad I found their app, makes ordering clothes easy And the prices are very reasonable, so thank LITB for your service 🙌 😀 👏 😊.

Easy to use website. Large variety of products. Had no problems. No delivery or shipping problems. Great prices. Would recommend this company to anyone. Have been using this company for years. This company was recommended to me. If you don't like large hats, fascinators are for you. Send back if you don't like it.

I got Boho Chic Women's Ankle Boots with Colorful Patchwork and Zipper – Vintage Style Lace-Up Boots for Fall and Winter. I love these boots! They fit awesome, they look great and I get lots of complements! I wear a lot of different boots. I have about a dozen pairs and these are now my favorite. I would definitely buy more boots from LightInTheBox.

I ordered this four-piece set, which included a bracelet, necklace, hat, and dress. The bracelet, necklace, and hat exceeded my expectations — they are all very stylish, well-made, and great quality. The dress, however, wasn’t quite what I had hoped for. The material is a little thin, and I should have ordered a larger size for a better fit. Overall, I’m happy with most of the items and would still consider ordering again.

I was very displeased with an order from your company .. I ordered 1 sage green dress that I wanted to return. It didn't fit well.. I was asked to turn the seams in the dress inside out and measure the inside seams & compare them to the size chart in the advertisement.. I am disabled and cannot do all that but anyway I thought that was a bit much to ask a customer to do but I couldn't do it anyway then another dress comes in, same kind, same color .. same style, same price same .. I only needed 1 dress but I was charged for two. Order #**. How do I get a refund? It's so confusing and too expensive to send from USA to China direct.. Please help if you can.

Customer service is great when dealing with one person continually rather than several people at once. Because when you're dealing with one person you will not have to explain your situation over and over. Great communication and understanding is a most in order provide the best experience. The representative (Jonathan) I received after back and forth with others but no resolution were outstanding.

I placed my order for three items on April 19 2025. It showed as two items delivered on May 11. I reached out to the company and they told me I would receive my items by May 30. Their tracking system is so generic I can't tell where in the US the package is. I'll stick with Amazon from now on.

I ordered on 05/04/2025, 2 dresses and one top. In my first shipment, I had received one pink linen dress and one tan tunic linen top. I loved them both! However, just today on 05/29/2025, I received the 3rd item I had ordered, a light blue midi dress. It is just horrible!!! I thought it was made of linen like the others, but instead, it's like a nylon material. It looks like a nightgown rather than a dress. It is very cheaply made. The design looked in the skirt is printed on the material. On your website, it looked like 3-dimensional embroidery. NOT a print of one!! Instead of giving you a 3-star report, I'm giving barely a 2 star just for that last piece. I am very disappointed. It certainly did not look anything like the dress shown.!! Anything thing you can do for me? Perhaps a refund on that last dress for $21.99. Thank you.

I am so impressed with the beauty and quality of this gown. It is one of the most lovely gowns I have ever seen and I just had to have it for my next special occasion. The beading includes pink pearls and tons of sequins. The double straps even have rhinestones and the corset back makes it fit perfectly on me, the double lined pink satin is exceptional. I did not get my length custom fit but it is offered by seller. The Delivery was very fast. Excellent customer service, I will be back for more.

I've been a customer of LightInTheBox since 2014 & have purchased many & a wide variety of items. Things have changed over the years but still great & fun shopping. It was nice when hockey, baseball, basket ball were available. Authentic jerseys that probably copyright issues.

Lightinthebox is by far my favorite place to do my on line shopping. Every order I have had with the exception of one has been exactly as advertised. Sizes are always as described and the quality surpasses that of any competitor that I have bought from previously.

Beautiful garment, evocative of the 60s, a colorful period long gone by. The colors and the flowing cut of this top are idea for the laid back, carefree gatherings of summer. Certain to evoke memories from many, I can not wait to model this for my friends and family!

After getting your email notifying me of a late delivery around June 11th, I was forced to change address to Las Vegas, Nv. I fly out of Michigan on June 6th! My order was shipped out on 5/16, delivered at wrong address on 5/27th. So you have my money, and I have nothing! What do you intend to do now?

Shirts and pants great buys! The quality of the merchandise is on point and definitely have the look I like and style selection is very nice. If you're in doubt please give them a try. You absolutely will not be disappointed! And the price are very reasonable and you don't sacrifice quality.

Perfect addition to our pool area. Our motif is frogs and this fit perfectly. It is visible on the entry to the pool. It looks natural in this setting (see attached photo). The price was reasonable and the shipping was faster than expected. The vendor provided updates on the shipping status. This item is highly recommended!!

The only thing I'm disappointed in it takes so long to receive my items. When I shop online with other companies I get my items in 2 or 3 days with free shipping Please try a little better in your mailings. Can you keep me updated on this matter.

I have been trying to get this package for two weeks. I was told it was at the Post Office and they tell me nothing is there and it's a scam. I was told in an email it couldn't be delivered. Nonsense! We have cluster boxes which could fit a package. It could be left on our porch. Then to make it better I was asked to research it. That's your job not mine, I'm the customer.

I have never received my order of 3 items of clothing. They keep telling me it's in transit and they refuse to give me my refund. The only way I can be refunded is if I return the items! How stupid is that - if I've never received them??!!

LightintheBox company has no word on refunds. Almost 6 months and have not received my refund. I have send multiple emails and no answers. Please follow up so I get my refund. Thank you. Very disappointed customer.

Color did not match, poor quality and too large. LightInTheBox customer service will not exchange it for another product and told me I could purchase another color with credit. The top is $28.99 and you need to spend $29 to redeem it! Customer service said I have to buy two items to use the credit! What a scam. DO NOT TRUST THIS COMPANY! There are too many other good online businesses, stay away from Light in the box!

I got a dress from Light in the Box and when I tried it on it looked horrible. I immediately sent it back to the address and the corner of the envelope they sent it in and they only sent me half the money back after I called them because they said they didn't know that address. I've tried to call them again and can't find a number. It always goes to a whole another company, not to mention I blocked them from their advertisements on my Gmail and they send me tons everyday regardless of me blocking them. I think they're all about scamming and or ripping people off. I think I would rather walk around naked then get something from them. SMH.

Absolutely perfect! Got exactly what I ordered! Quality is spot on! Colors are exactly what it showed in the preview of the design. Definitely would recommend to family and friends. Thank you for getting it to me on time!

My orders all showed up in timely matter. Am happy with them all. Did not send any back as they were all gifts to friends and family and they were all pleased with them also. I would like to have some of the shirts in cotton material next time. L think that would be more comfortable in the summer..

They advertised the blouse I bought as a cotton and linen blend but the item I was sent was cheap polyester. I'm also thinking that somewhere along the line, someone associated with this company stole my debit card number and tried to use it because right after I ordered something from them, a mysterious charge showed up. My card company contacted me so the charge didn't go through.

I ordered 2 pairs and I didn't think they would be so cute and Soooo comfortable and true to size. One is a little loose but I love it. ❤️ I would buy again. The colors were just what I was looking for and talk about great value and quality for the price

I love your period costumes, however your sizes run very small, and you don’t tell people that. I normally wear large, sometimes extra large, I have to order your costumes in 5 X! And found that out by trial and error! Please include in your ads that sizes run very small, so people will know how to order, the sizing chart is no help.

I placed my order on April 24, 2025. It has still not been delivered. Apparently, there is not even a projected future date as to when I might expect to receive the package. You have other items that I would like to order but I won't order anything more from you until I have received my most recent order.

Ordered. Didn't arrive. Please refund my money. I paid for overnight shipping which did not happen so why do you offer it. I have never had a problem with ordering from anywhere else and then try sending you an email is a joke.

Shirt came in too small for my arms. I want to exchange for an extra large shirt. Very difficult process, you want me to take a picture of the shirt on and also put a tape measure on the sleeve?? Frustrating. Just send me a large and I'll send back my large. Easy.

I was both pleased and surprised by the quality of my shoes. They look cool, seem well made, and are pretty darned comfortable besides. I was a little worried about the size, but the 12s fit my 12.5 feet! I would certainly buy again from this company without a doubt!

I returned items back to Light in the Box on April 10, 2025 at my out of pocket cost of $73.97. I requested a refund be refunded to my credit card, which was my original form of payment. I received an email today, May 18, 2025, saying that my Credit is $1.09, my purchase price was $109. It's a Nightmare getting your money back!!! Please avoid doing business with this company.

I sent an email to LightInTheBox on May 6, 2025, that was not answered. I ordered several items a weeks prior. The items are lovely and fit in the shoulders, but are extremely long and the sleeves.. Not worth the expense of having them altered. I filled out of the questions and explained why I was returning each item. Two of the items that are represented on the website as outfits, are actually only coats. Upon looking back I now see that the description does say coats, but I didn't see that. I don't understand why these IMMENSE articles would-be sold separately without the rest of the outfit. I moved on to the next page and was instructed to take measurements and send pictures. Why? Why is it not enough to say that they don't fit.

I ordered a gorgeous black and green suit for my son's prom. When it finally arrived, what I received was a long white dress. I sent pictures of what I ordered and what I received. Then they wanted pictures of the packaging label, I sent it and now they want to investigate instead of refunding my money. Now they won't answer my emails.

Yes I received my order and the Boots are great, I had no problem at all with shipping or delivery, I placed the order on April 2nd and received it on April 14th. I will recommend you to friends and family. And I will be ordering from you soon. Thank you.

Your return policy is a complete joke. Your sizing guide told me to buy a size extra large according to my waist size. Well, It was extremely big on me and I need a size Large. So now I’m being punished by having to pay return shipping for your mistake, and to go thru a bunch of unnecessary steps to return it. Shame on me for taking a chance on your company. You will lose a lot of potential customers because of me. Sorry!

I ordered men linen pants and a linen shirt. Both of them were advertised as a cotton/linen fabric combination. Only the pants were linen. The shirt was 100 % synthetic. I requested a return and was offered to send it with tracking to China (from the USA). The cost of shipping exceeds the return value of the shirt ($25.99). No other solution has been offered.

I ordered two items from LightInTheBox. The dress was great and I loved it. The suit, though, wasn’t good. It arrived dirty with pen marks, and the quality was low and very see-through, unlike the dress. I want to return the suit and am currently emailing back and forth with them about it.

I love the dance shoes as they are comfortable and easy to dance in, get many compliments. It's just that the shipping takes at least 2-4 weeks. I love these shoes as they feel like you're dancing on air. I use them for practice as well as for parties and will use one of them for my son's wedding next month.

Had ordered a shirt and a leveling tool. The shirt was as described and the leveling tool is an excellent tool that can be used for whichever direction needs to be assured is evenly level. It also contains a laser light that I personally haven't needed to use, but is an added option for use.

I was worried that it would break - and it did. Not even a month in. The clasp to hold it shut is not durable enough for sustained use, and it quit working totally, finally. I had to use a knife to open the case. The case is strong, the springs seem good, but the clasp to hold it shut, and, consequently, open if again, is crap. Lightinthebox offers no discussion if there's a problem, just a return/refund button, with no elaboration. Returning this for a refund would now cost me about TWICE as much as my initial order.

Service was perfect from ordering to reception! Process was very simple and quick and delivery was faster than anticipated. Item tracking is accurate and very up-to-date along the way. Contacted customer service about final delivery and spoke to a real person that was very helpful. Costume is of wonderful quality, quite well made and looks really good. Would certainly visit and order from your store in the future.

Product arrived ahead of time. No flaws in shipping container. Everything so far is good. Bought for wife's birthday and she satisfied, need I say anything more. The only problem I had was to resize the watch band. Had to Google for instructions on how to remove links from the band but finally figured it out. Not the easiest thing to do unless you are a watchmaker. After about an hour and a few shot of Jack Daniels, I finally got it done, then had to do it again, the band was too tight. This time it was just right. I was very relieved. Thank you

Love my 1st purchase of my deceased daughter, after showing and wearing my shirt...OMG every family member wants one. So I've had to purchase 5 more. So now we all can match on her special day of her birthday coming up soon. So maybe more purchases will be made once everyone sees ours. Very excited, very pleased. Love these shirts. I will be ordering more cause they are worth it. You will love it..guaranteed.

I have made several product purchases and I have had no issues with any of them. I am a happy customer and I will return for more products! I highly recommend Light In The Box as they have products for everyone Female, Male, Child and the Elderly. Their Customer Service is amazing and they clearly care for their customers I was contacted once as My order was in transit and they were making sure that everything was going smoothly and I hadn’t even received it yet!

Don't do it! At least not clothes. They look nothing like the pictures and they will not accept returns. They say they will, but then they told me the product was "made to order," which is a lie as I ordered a standard size with no alterations or anything. They offered be a 50% credit (no thanks) or a $20 refund on a $166 purchase. There was NOTHING on the order site that said anything about this dress being made to order. They state "hassle free returns."

The clothing I ordered were NOT as advertised. The material was NOT linen. It was 100% polyester and awful. I wasted money on 12 items that are all AWFUL. The photos they use to sell the items are NOT factual and not at all what you get. HORRIBLE, stay away!!

They do not supply return labels. If you need to return a product, you will need to pay for shipping yourself; and returns must be shipped to China. I would not have placed an order with them had I known this.

I bought numerous tops that advertised as a COTTON/LINEN blend fabric. It is FALSE ADVERTISING!!! THEY ARE ALL CHEAP POLYESTER!! After I complained, they removed the fabric content. They lost me as a customer. I refuse to pay for return shipping to China, even though they have a Gardena, CA return address on the package. Don't be fooled like I was!!! Stay away!!!

These shirts feel wonderful, they are very light almost weightless. Good colors that will work with multiple outfits. The 2 tshirts fit equally well and the humorous writings are to the point and fun. I would recommend LightInTheBox to anyone who is looking for good quality clothing at a very affordable price.

I would never order from these people again. They mislead you on how long the process takes, gouging you for another 25 bucks for "expedited" shipping, and then keep saying "your order has shipped" but it's still "processing." It's terrible. I order April 20 and they promised within a week and now, the 24th, they say it's being "processed" and MIGHT get here by May 8. NO. That's misleading and NOT what they promised. There is NO way to contact them.

All the wigs I've ordered were realistic and they are great quality. Had no problems with delivery. Overall I'm highly satisfied with your products and I will continue to order from you. I've recommended your products to my son, family and friends. The wigs I've ordered I've got positive comments when I wear them.. In the future might order some of your other products.

Just what I was looking for. Arrived on time and fits great (ordered 1size larger). Made of good material and well made. Comfortable and warm, makes a great companion to other parts of armor (helmet and gloves). Lots of people ask where I got it and I tell them joyfully "LightInTheBox!". I'm very happy with this purchase.

I only ordered a purse with an undesirable color because it said Forever Young on the front. The one I got did not say that. It was very important to me that it said that. Then, I found I could only return it at my own expense. You've lost my future business.

Happy with my necklace but kept wondering if it was going to arrive in time for me to wear it. Glad I ordered a couple of months early because delivery is not fast. The quality seems very nice for the price I paid for it. Would never have had time to return and exchange for something else has it been the wrong size.

I have been wanting a wall mural in my bedroom and could not find one the right size. I came across the garage murals in an ad for this site... and they will be perfect! It's a beautiful mountain scene with great quality! And it looks amazing hung up!

My daughter will be having an outdoor wedding in August. I wanted a cool, comfortable, breezy dress to wear on a hot August day. This dress is beautiful, true to size/color and I may not even have to hem it (I am 5' 3" tall). The layered look is very flattering. I am very happy with the dress.

Dresses are Beautiful. I love to shop this site. There are great deals here and I look forward to seeing the next item I am going to buy, with the cost of everything so high this site is fantastic to find deals. Keep up the good work making women happy with your sales.

Item had one price on the page and a different price when I added it to my cart. They said it was a specific sale.. I went up and back with them for a few days, but they would not give me the advertise price that I originally received in a personal email.

I was far more pleased than I thought I would be. It looks amazing, works amazing and couldn't be happier. Thank you. Highly recommend! If you're looking for a classy smart watch that will get compliments like I have, this is the watch for you! You will not be disappointed.

I am always happy with your delivery service. Even when the product is delayed I am informed promptly with delivery "options" ie cancel, wait, substitution. I have recommended LightInTheBox to all my friends and family for the quality of goods and reliable delivery. LightInTheBox has yet to disappoint me with the delivery of my orders. Keep up the good work.

Package was left in a nonpermissible area on 4/12. I am led to believe the package was stolen or the carrier themselves took it with them after the photo was taken. I reached out the same day and again repeatedly on 4/17 until I also escalated it to file a police report, and I provided all details to customer service options (only online as there is no phone call option) and they have responded with what seems like generated AI messages saying that the package was delivered. The photo of the delivery was in front of a door that says "DO NOT LEAVE PACKAGE HERE" and I as the customer still have yet to confirm any packages delivered.

Quick delivery. Products arrived in excellent condition, without damage. Products were exactly as advertised on the website. Performed designed functions flawlessly. Very satisfied with my purchase and the customer service I have received. I highly recommend this company. Their website is easy to navigate and very accurate with product pictures of above average quality.

In response to the picture I sent of the broken bee catcher, Megha responded quickly and issued a refund. The other three, similar items, were intact and being used.

I loved the dress. I got many compliments the first time I wore it. It's great for work, but can also be worn on a tropical beach vacation. It's light and airy, it's colorful without being overstated. It fit just right and looked good. I always like the clothes I buy from this site. They're cute, fun and inexpensive, but look just as elegant as those I spend more for.

I originally found your website on Facebook. I was always skeptical about ordering from there but I loved the men’s clothing selection I saw that I said what the heck. My first order came and everything fit perfectly. I am now waiting for my 3rd order to arrive in about 4 days.

I provided 2 very detailed photos of the cutaway end of a neon strip I bought which were obviously ignored as there was no indication you even looked at the product but just provided a video which showed exactly what I wanted but bore no relationship to the product I ordered. I want to work with what I bought instead of throwing it away and buying somewhere else. You don't seem to understand what you sell. TECHNICAL HELP PLEASE.

I purchased a purse and gloves for a tea party I am attending this summer. They are perfect and so beautiful. I love them. The gloves are so sheer and the purse is so dainty and elegant. I will order again from this store. I have also referred the online shop to my daughter as she will be attending the same tea party.

The merchandise is always wrapped in good condition. Excellent quality. Always satisfied. This has been my second order. The quality of the material is excellent and very comfortable to wear. I love the different colors and I have 3 sets of all 5 colors. I do plan on ordering more things in the future when money becomes more available. Always trying to use my points to save on money and shipping costs.

I ordered some Moroccan solar power lights. My order took almost 3weeks to arrive. When it did arrive it was wrong. I asked the company for a return address and for a refund. They keep offering me a partial refund, initially 10% then 30% and now 40%. They want me to keep a product I don’t want in exchange for the partial refund. All I want is to return the unwanted goods and get a refund. Their customer service is awful. Whatever happened to the customer always being right? Very very frustrating. I won’t ever shop with them again.

The company has now offered a refund for the product.

Stole my money on two fairly inexpensive shirts. Don't understand why they steal but the reviews as how over 20 percent of customers had similar experiences. They claimed they delivered to a different address in a different state lol. Then they offered to rip me off again for half price. What a joke.

I ordered two cargo pants, using their measurement scales. The shorts came in about four inches small on both pair. When I requested a refund, they said they wanted pictures, do I sent a picture of each, showing how small they were. They then responded that they wanted pictures with measurements, showing the width of the waists, hips and lengths. They also indicated that if I wanted an exchange, they would give me 50% off if I returned the shorts I had purchased. One reply from "Krystelle" presented that she was sorry I didn't like my "shirt" and also offered me a 30% refund and I could keep the "shirt" (the shorts were way too small). Never again will I buy from this company. And to close, I would need to pay for any return.

Duplicate order received in different sizes, trying to return them to you, however your return policy is very difficult to follow, for me. All I, need is the return address and whatever the information needed for the return. I, want to return the items, before the time runs out for returning items. Please just give me the return address and instructions. Thank you for your time in this matter. Respectfully Rachel L **.

I’m so happy with my order of shirts for our church band. The quality of the fabric and color are amazing. The size for each person fits perfectly. Definitely worth the price and I will certainly continue to shop for more items in the near future. I’ve made several purchases from LightInTheBox in the past and I have never regretted buying from this company. I have recommended it to friends and family and hope they take advantage of bargains. It is amazing the things I have found and the compliments I receive from friends and family on the quality of the fabric especially when I tell them the price. They can’t believe it.

I had a issue with the above order and contacted customer service and I received communication from Luis who has been so very helpful in getting everything explained and sorted out for me. It was a pleasure dealing with Luis. My issue has been resolved. I was pleasantly surprised as to how quickly I received feedback from customer service.

I may be too late to return this item. But I have not heard back. At least tell me if I can or cannot return this item. It is a bathing suit that just does not fit this body. Do you want me to tell you how it is too short for my body and my breasts don't fit, either?

Ordered 2 men's large golf shirts.. 1 fit perfect the other was way undersized.. Looked into a return or exchange.. And for the expected cost wasn't really an option at all.. Felt like there should be A U.S. return, or exchange possibility. Although I don't agree, the only option was to accept a partial site credit not a refund, and a shirt that's too small.

Was not given chance to indicate shipping address to the Florida address printed above!!!! Please send my 4 hats and blue jacket to **!!!! PLEASE!!! I Love you!!! Please address my complaint and mail my order to **.

Nowhere does it indicate that the shipment is coming from China. It took a month to receive my order. That is unacceptable. Had I known it was going to take that long, I would have thought twice about placing my order. Slow to zero response from the company about shipping info or anything for that matter. Customer service is lacking and needs to be improved.

Very happy with my purchase. Would order again. The arrival date given was spot on. Sizing was correct. I've only had the shoes for a week. But they are extremely comfortable. I wear a size 12 order. The size 12 and it fits like a size 12. Great experience will be purchasing other items. The submit order takes button is not instantaneous. Don't hit the submit button 3 times like I did. I had three different orders, but customer service took two off. Not a problem.

I am very happy with LITB. Everything I have ordered fits very well except one thing which happens to be the most expensive item I have purchased. I guess it was my mistake. All the shirts I have ordered fit well (medium) so I ordered a sports jacket (medium). It is too small. I really like the jacket but I don't think it can be let out. I am trying to lose weight but even then it may be too small. Wondering if I have options. Either way I will continue to use LITB as I am happy with the quality I received for the price I paid. Not easy to lose weight when you are 78 years old.

Poor quality and they make it so hard to return it's not worth the time and money. They promise something and then they come up with more things you have to do to get a return or even a credit. Scam!!

I should have known the prices were too good to be true. Sizes are waaaay off. Colors are off. Fabric is really cheesy. I wanted to take advantage of the return policy; I knew I would have to pay for return shipping costs. However, they failed to mention, when ordering, the junk had to be returned to CHINA and would probably cost about $50...and tracking would be extra! Don't even think of ordering from this place I'm giving it all to the Goodwill. Hopefully they will size it properly.

I love LightInTheBox’s prices. It's unbelievable. I usually buy stuff when it's really cheap. I wait till you guys have a special. The things that I buy the most are shirts, tank tops, shorts and swim trunks. They have the best quality, but your sizes are weird. Sometimes I have to order something triple-X to fit me. Normally, I buy an extra large. I look at the comments that people make and they say, “Order an extra size big.” So I do, and then they're too big. One time, I ordered a pair of shorts and it turned out to be a kid's size and I didn't know that. But for the most part, everything's great. In fact, most of the stuff that I wear is from LightInTheBox.

I purchased a figure skating dress from LightInTheBox for my daughter. They felt trustworthy. I kept seeing LightInTheBox pop up when I would look for dresses for figure skating. So I decided to give it a try and I'm glad that I did. I was very happy with what I bought and what I paid for it. I plan to shop with them again.

Worst company on earth. Purchased 2 vests at the same time (what a mistake). Terrible workmanship and sizes were off compared to American standards (huge). Nothing like the vests listed on their website. Took 52 days to arrive. What a disappointment. With shipping, lost $102. Tried contacting to return, took 3 days for them to reach back out (obviously no phone number available). They would not authorize a return (offered me 15% back -excluding shipping too). Worst company in China. Pathetic company and products.

This dress is nice but not suitable for a guest going to a formal wedding. Fit is good but unfortunately the dress is much more casual than I expected. Thank you for quick delivery. I think that the cotton blend material is not satisfactory for formal attire. I will wear but not to a wedding. I even bought a little cover up jacket to try to dress it up but it wasn't to my liking either.

I received 2 polos and a long sleeve shirt for my wife. All 3 items are great quality and look awesome and have nice bright colors. Love that I'm able to find some shirts that are unique and not the cookie cutter style at big dept stores. Ordered some more items, they should be arriving any day!

I am delighted with the shirts I bought. They are colorful and very modern in style. The quality is excellent, and I only wish I had ordered more when they were on sale. My family and friends love them, too. Great product for the price, even if not on sale.

Blue pattern with an ankle buckle strap, a little heel, I love the shoes and I posted a review. True to size, and very similar in quality to L'Artiste shoes. I also posted a photo of my shoes on Instagram. Will definitely consider ordering from you again.

Poor quality, mention it's USA but it's China. I have been waiting the package for 3 weeks and when it's arrived- it's disaster. Now I can not return it, for 2 weeks they wash my brain and do not want to refund money.

When I saw the shirt I liked on their Facebook ad, I went ahead and got into the LightInTheBox store online, and started seeing some of the stuff I like, and started ordering. Their website is easy to use. And I purchased a lot of the 3D t-shirts and a few trinkets from them. I also like the wool socks they have. And so far, the quality seems okay on the t-shirts, but some of the other little gimmick stuff is kind of stuff you can find at a dollar store.

I bought a shirt from LightInTheBox over a year ago, then didn’t make any purchases for about a year. Later, I came across another shirt I liked from them, and I remembered they were a trustworthy company. I bought it again and have continued making purchases.

I’ve ordered a couple of things from LightInTheBox, the website is user-friendly, and I have no complaints. I like the shipping and their attention to detail. If I have any questions, they answer, and I don’t wind up talking to a machine.

In general I am happy with my experience with LightInTheBox. My first order took almost 2 weeks to delivery. Since my orders have been arriving quickly. For quality-the orders I’ve received have been of the expected quality for the price I paid. In some, the quality was better. I haven’t received any clothes yet. I’m looking forward to that.

I purchased as a gift for my spouse and another family member, they love the wallets, the soft smooth leather fits in the pocket so nicely and the quality it brings, great product, I will purchase again, I am glad I was able to find this website to gift family in a special way.

I am very satisfied with my order and the products received. The costs and pricing were affordable and were within my budget restraints. Each clothing item fits and the shoes feel very comfortable to my feet when walking. I have started to recommend your site to family members and some of my friends as well. When my daughter viewed the site with me the other day she was very impressed with your Women's shoes and sandals. All in all, I think I will give your products, prices, and shipping and delivery services a big thumbs up! Thanks in advance. "A Very Satisfied Customer"

I can not figure out how to do a return on your site? I purchased a case for Samsung 23 when I have Samsung 22s, wrong phone case, will not work. I hesitate to purchase more products if you do not have an easy return policy. Please advise as soon as possible. Thank you.

I bought three t-shirts, all funny graphic shirts as a gift for my adult son. The quality is great and the slogans are hilarious. My son absolutely loves them. I will certainly be buying a lot more from this site in the future. I have previously bought many of these shirts and other items for myself.

Love the underwear. Fit great and very sexy. Shopping on the website is a breeze and offers a great variety of stuff. The only reason I didn't give it 5 stars is shipping time takes way too long. Will definitely shop with LightintheBox again in the future. Thanks.

I did purchase many items but stop buying 'cause of Shipping and Handling was to high. Sometimes the items was a great cost then the SH was higher cost than the item. I feel Loyal customer who buy more than three times a month. Should get free shipping. >>>>

It's a hit and miss. They specialize in casual with a bit of formal but I find that their materials and styles sometimes lack the oomph that I desire. I don't feel comfortable wearing their clothes on heavily formal occasions but their coverage and fit is good. Prices are within reason.

While the designs are beautiful, The material that your sweatshirts are made of don't stop even a light breeze. Isn't staying warm why most people wear Sweatshirt layers? Perhaps you could make just shirts with these designs? Or use a slightly more wind resistant fabric to make a Hoodie products? Do you make shirts with pockets? I might be interested in that kind of product.

Hello, My name's Paulino **. I bought 2 x pairs of sneakers and mistakenly paid $99 each instead of $64. I submitted a request to you but I never got my refund of $50 back. Can you please follow up on that? I will be waiting for the answer shortly.

Great service, great product and great Customer Service. The website is also very easy to use. The gown came very quickly, in time for my last minute event that I needed it for and it was easy to track on the site. Overall, it's been a pleasure using this company and I recommend it to others. Thank you!

I love the variety and the unique colors and patterns that this site has. My only disappointment is that it can take several weeks to get my orders to me, but well worth it once they arrive. I have gotten many Christmas outfits from this site and people are always asking me where did I get my outfit. You do need to pay close attention to the size guides because all the clothing does not match the same size.

I made the mistake of purchasing three of the same dress. The dress looks nothing like the picture. No lining. Looks like something that was made by an amateur designer and seamstress. Actually false advertising. BUYER BEWARE‼️. These dresses were approximately $35 a piece.

I ordered swim trunks for 24.99 plus shipping, they say they were delivered but I never received them. They said they couldn't reship or refund because they "show" as delivered. They offered 50% off of my next order instead.

DO NOT USE THIS COMPANY!!! My wife bought a dress that was poorly made and too big in size from the sizing chart. The company would not return it. Buyer beware!!!! I wouldn't highly advise people to avoid buying from this site.

Everybody loved the dress. I bought a dress from LightInTheBox in October and I liked it. Three months ago, I bought a wedding dress, and I was a little concerned about the quality because it's a bridal dress, and it was amazing because it's custom-made, and the price was reasonable. It came inside a plastic box, and I was not expecting the dress to be folded that way, but when I took it out, it was perfect, so I didn't have any issues at all. The website was user-friendly. The only thing, at the beginning, the responses took a while, but when they started coming in, they came in fast.

I ordered 5 dresses from this joke of a place well over a year ago. They refunded me for 2 because they did not have the size I needed and offered to exchange 3. Only 1 of the 3 dresses that I got just days ago (meaning I waited over a year to even get the exchange) actually fit. I reach out to request a refund for the 2 dresses because at this time I am beyond frustrated, and they refuse to honor their terms, alleging that I was already refunded! I even attached a photo of the original order to show that they refunded me for dresses that are not in my possession and some robo-assistant named Silvia (couldn't possibly be human given the response) repeated the same useless information and told me to have a nice day! Needless to say, I am reached out to an attorney for recourse, but am posting this here in the hopes that someone reading this will not be ripped off like I was.

After purchasing beautiful, cheaper & framed art from another site, I was disappointed in what I had received for the amount I paid & how long it took to receive. I realized I was a little harsh in my review, but I was unable to delete it.

Customer service is nonexistent from my experience. My order number and tracking delivery number do not exist on my acct or USUPS. Their instructions how to submit a ticket is a joke and was knocked out of the process 2xs. I will not purchase from them again. My purchase doesn't exist yet they billed me.

Updated on 03/27/2025: Just received an email telling me to go track down my package from the shipper. Meaning, "We don't care about your business."

Simple and quick ordering process. I was able to scan thru and pick a really pretty shirt at a reasonable price. It’s also easy to cancel your order and start over again if you change your mind on what you want, or if you no longer want to purchase. I highly recommend that everyone go to the website and scroll thru all the items. There are many different styles of clothes and many different sizes available.

I had to wait a while to receive my order, but once I received it I was very impressed. I really like my dresses. The material was is good quality material. My dress is beautiful. My daughter liked it so much I told her about Lightinthebox. She order her a dress.

I placed this order on February 22 and it is still not delivered. Original delivery date given was 3-5-25 to 3-9-25. It is now 3-19-25 and the order has not arrived. Items ordered for St Patrick’s day are useless now and I don’t know what recourse I may have. This is totally unacceptable for it to take a month to received any order these days. It seems someone dropped the ball on my order.

Light In The Box made a good offer to improve my poor experience. The site does not fully disclose the returns policy so now that I understand that it's not worth paying for items to be returned to China, I will be more careful next time I order from Light In the Box.

I purchased the dragonfly door cover as well as one of the Easter Bunny (double) garage door covers. I placed the door cover on the day of receipt; I've received inquiries from several neighbors. Although I've not yet hung the Easter cover, I've looked at it and it's beautiful. A couple of years ago I purchased a Christmas-themed garage door cover and love it. The quality of these, material and silk-screening, is a great value at these prices.

I ordered from them on March 1 2025. I received tracking info that said it would deliver on March 11 2025. I have not received any further information from them and cannot reach them through the app or e-mail. This was a gift and the date is now gone. Very poor company that I will not deal with again. Dale **

The LightInTheBox site is amazing with the number of products that they have. I really liked a lot of the men's shirts. Those were really cool and different. The number one thing was the price of the products. I thought they were too good to be true. I ended up purchasing a woman's shirt and dress.

Four leaf green T-shirt XXL-I love the shirt! The color is superb, and it fits great. I really like it does not wrinkle and comes out of the dryer looking great. My only concern is the long wait time for every order I place. I realize the products are coming from China, but I would appreciate a faster delivery time.

I was very satisfied with the items I purchased. Very nice quality fabric. The dress was very stylish and not too short. It ran true to the size chart. The shorts were a nice length and nice and stretchy. They did run small, but I ordered a larger size based on previous reviews.

This website is a scam. The clothes are nothing as pictured on the website. The return policy is non existent. I purchased over $300 in dresses that were absolute garbage and was told I could not return them because they were “made to order.” This is absolutely untrue. They are cheap, prepackaged items. Instead of a refund I was offered a 20% coupon to buy more garbage in their shop. A joke. The “return policy” on their website is completely false. Save your time and money and shop at a real store.