LightInTheBox Reviews

My new online shopping go-to! Huge variety and selection. Must Read descriptions carefully sometimes not clear regarding sizing or number of items in package. Prices even after shipping are reasonable but return policy is interesting. Although I have no use for a damaged product must pay for shipping to return or take a discount to keep it. Weigh the options and take discount and donate item. It takes approximately 2 to 4wks for delivery so plan ahead be patient. I follow tracking info closely found USPS most reliable shipper. I love this site!

I ordered three men's shirts. One came with a tear in it. However you can't do anything with the company without installing their app and even then they make it impossible to do a review or ask for a refund or new item sent.

I ordered these glittery shiny sandals and I love them, they are flat and comfortable. I ordered 3 pair in different colors and can’t wait to wear them. Also ordered some long dresses that I adore, and I can’t wait to wear them with my sandals. I am very happy with my items and I will be ordering more items that I’ve seen. The only problem is I need to return an item and it is very hard to return it.

I love LightInTheBox. The quality of everything on their site from the clothes to their shoes to the electronics. For starters the price can not beat it, you can look good and you don’t have a break the bank to do so. Also I have dealt with their customer service and they are very knowledgeable and helpful and professional. The shipping is quick. Not a big fan of paying for shipping but with them I don’t mind at all. All I have to say is thank you LITB.

Take your money right away then it takes forever before it ships. Still waiting!!! Not sure how long I’ll have to wait then?? If you need something soon you don’t want to order from here. Always check reviews!!!

Very pleased with the quality of the material in the ladies t-shirts. Prices were most reasonable. Face plant pot very unique and will be a surprise gift. The brow pen has not been tried yet but looks to be a more natural product than using a plain pencil brow liner. This order was very satisfactory. Thank you.

I was very pleased with my order. It was what I ordered and delivered on time. They will be on my list to order more. Again I was very satisfied with the order and was not disappointed. I am sure I will be ordering again and I really like the flash sales. You can pick up some great things at great prices.

I found this company terrible. They said the product would be delivered in three days and it took two weeks. I ordered a cover for an iPhone 11 Pro. After two weeks it finally arrived and the sticker on the cover said iPhone 11 Pro, but it was in half an inch too short, the wrong size. They will not refund your money but give you a store credit so you can have the terrible experience all over again! Do not buy from this company.

Sorry to say, product was cheaply made and disliked. Said cotton but was clearly sleek and shiny. Not at all what I expected. Size wasn't right either. I did contact and was told labels for return would come soon. That was three days ago and nothing so far. The price seemed high and better deals can be found on Amazon or Old Navy sites.

Company offered to reimburse most of my cost. I still will not return to the site as the thing they never did was acknowledge the false advertisement.

Someone at the company erased one of my Orders from my Order lists. I don't have the Order number, because someone at the company erased it from my Order list. I didn't think I would have to write it down. Also, Light in the Box does not send an email confirmation of Orders. It was an Order I placed after Order # **, which did arrive, and before Order # **, which isn't due until 6/28 - 7/04. The expected delivery dates for those items on the erased Order were between 6/22 - 6/28 of this month. I can't get ahold of a live person at Customer Service. I can't call them or send them an email. I like the products and made several purchases -- but the service is terrible. I lost money on that Order and have no recourse. What a shame! :-(

If anyone is wondering if LightintheBox is a legitimate company! YES. YES. YES. They are 100% legitimate ( nose company - you get a great product for the price - it's well worth the few eXtra days in shipping time from China, BUT you get REAL, REAL time tracking from moment you purchase...

At first I was skeptical ordering off of Facebook but wow! This shirt is nice and fits great. This shirt colors are very vibrant and cool looking. I would definitely order again from you. The price I paid was very comparable to what you would pay at stores and the quality is equal if not a smidge better.

When my beautiful green linen shorts arrived, they were way too small. “Oh no”, I cried. This company is so cheap and they don’t size correctly. But when my replacement shorts arrived, they were perfect. I live in a retirement community and have never received the compliments these shorts are gaining.

I am updating my review because I found a place on the LightInTheBox site where I could escalate to a supervisor. The LightInTheBox manager reached out to me and provided a friendly & professional solution. They are refunding the money for the hat received. I appreciate that they stood behind their product, took responsibility for the initial customer service response, and provided a fair business solution. Mistakes happen and products sometimes fail to meet expectations. It is refreshing for a company to be responsive and responsible in resolving the issue. Their site has many attractive, unique products, so it is good to know they care also about customer experience.

There is no actual return policy. They state everything is “made to order” even if you are ordering a standard size with no customization. They run you around in circles so that you become exhausted of trying to figure out what their “new” rules are. Extremely untrustworthy and they cheat you out of your money one way or the other.

This original review has been resolved. While I won't be giving them a 5 or a 4 star review, I will give them a 3. There were some hiccups even during the resolution and the refund was done really oddly. But it was still fixed.

These are lightweight hoodies that was offered in many colors. I now have four. They are comfortable and have four zippered pockets that offer versatility for keeping a car key fob in the chest area, one the arm and two to keep your hands warm and safely secure any loose items. The price for the hoodies was excellent. They arrived within ten days and was packaged well. I had to return one product and their customer service was prompt and efficient.

I love how the clothes look. I ordered 3 items. One fits great, the others are ridiculously too small. Trying to get a refund is a nightmare. I give up and will donate the items. It even says I can’t get a refund. BUYER BEWARE… Not my fault the sizing is so off!

I purchased a light fixture from Light in the Box for $300 and it was damaged and unusable when it arrived. I sent photos and the company first offered me 10% refund to keep the damaged item. I declined and then they increased their offer to 20%. I told them that I wanted a full refund not a percentage and that they needed to send me a prepaid shipping label in order for me to return the item. They then said- If I would send back (at my expense) the light bulb only that when they received the light bulb- they would refund my money. Ridiculous. I can't trust that they will do that AND I have to pay to ship an item from US to China? I am working with PayPal and the Light in the box still insist that I cover the cost of shipping a damaged/defective item back at MY expense. Totally crazy!

Completely ripped off. They took my money then emailed me that they were out of the products I had purchased and refunded me less than half of what I paid. There is no customer service at all and because they are international, no recourse to get my money back. You can't track packages unless you download their app. Avoid this company.

Hello. My order was delivered last week. I was pleased with the Tracking Status and will keep me posted on where my order was at and gave me the expected delivery date. I was satisfied with the accuracy of the actual delivery. I was pleased with the clothing I ordered. I love the shirts and the style of them. I love a lot of the clothing from Light in the box. The prices are very reasonable and you can get a low fixed shipping rate when you become a member. I am pleased with the service, the clothing, and the prices. Thank you. Kenny

I love these tapestries. They are not as thick as I thought they would be but are great as curtains. I've purchased three so far and plan on a few more for my windows. I have also bought shirts and enjoy them also. The speed that my packages arrived are a bit long. Which they would come faster, but otherwise I am happy buying things from Lightinthebox.

Have placed several orders and this is first time I haven’t received my order. Difficult to get in touch with customer service on this recent issue. Would appreciate help with this matter. Otherwise have been pleased with everything else. I hope to hear back soon as still need the items for a birthday gift.

Love your website. So many unique and special items. The prices are fair, but sometimes the shipping costs are high. The wig I purchased from your website was not the wig I received. Big disappointment! I had purchased this wig from Paula Young catalog, so I know what it looks like, and the picture you advertise it not what I received. But, I still enjoy your website!

Never Ever from this crooks… I act stupid and paid more than $100 to buy 3 shorts. From this crooks. My size is 36. So, I ordered size 36. However, the shorts I received. There is no size. It says Large on the label, but all of them at least 1 size smaller, probably Chinese size, the upper part is quite short, the belt is halfway up my butt and the worst part is that you have absolutely no chance to return or exchange. If you buy anything from this crooks you will regret. Order Date: 2024-06-05. Order Number: **. Order Total: $116.17. Those positive reviews are not real. They pay for all that positive reviews.

The polo shirts they sell are made out of a really, really thin material that will not hold up after washed. The collars will also not hold up after washed. Their customer service was horrible. If you try to return your purchase, be ready for the runaround. They will also make you pay the postage to return your item to their facility in China. Horrible, horrible way of doing business.

I bought some cargo shorts. Delivery was smooth and prompt. The advertising was correct and not misleading except for Multi Pocket, Zipper Pocket (not real pockets). The shorts fit quite well. The material was rubbishy and the 4 zips are false pockets, useless, a fashion statement! Not functional. The side pockets are tiny. The actual pockets have no fasteners, an invitation to pickpockets. Not for me. I won't buy sight unseen again.

Ordered 2 tee shirts 3 weeks ago. Still have not received my order. Was charged $9 per tee shirt shipping. Big rip off and taking forever to deliver, will never order from this company again. Too bad. They have a lot of really cool stuff.

White sandals - love them - very comfy & stylish. Cat Mom hat adjusts well - love the colour. Bras fit well. Have been pretty much satisfied with my orders. Except couple of shirts didn’t fit as well as I thought & a bit tight. Wish you would send chicken shirt that says LET ME POUR YOU A TALL GLASS OF GET OVER IT - XL - free of charge - since it didn’t fit true to size chart.

Items as described and the fit charts are right on the dot. Quality smooth product and colorful. Could come in mail quicker, takes 3-4 weeks to receive but well worth the wait.. The price is very affordable for what you receive. You will not be disappointed or dissatisfied with purchases, quality materials.

I have purchased and installed 3 door coverings at this time and am waiting for my 4th. They look amazing! Be sure to check your measurements as some of these come in different sizes. I will continue to purchase until all the rest of my doors are covered. Excellent communication keeps me updated on all the process from purchase to delivery. Very pleased with that. Check out all their selections as they basically have almost anything you need!

I ordered a shirt and didn't like the color as much as when I saw it online. They said to keep it and 50% of the purchase price would be refunded, and to order what I want. This was all done through email, most efficiently, and to my great satisfaction.

The products I purchased from Light In The Box are of the highest quality. I really love their products. I've been ordering from them for awhile now. Everything fits like it's supposed to. I've never had an issue. I'll definitely order from them again. I love the prices and the flat rate shipping charge per order.

- Most of my clothing order through this LightInTheBox - Their clothes are very good quality and great prices - Customer services is the best compare to many other online company. If any delay in shipping, they are notify customers right away - I am very happy with this company and continue to order mores for every day use - I also refer to a lot of friends in my entertainment careers.

I have been a customer of LightInTheBox.com for 2+ years. The product is exactly as described. And there is a good representation of differing levels of product in my opinion. I truly believe and am extremely satisfied with the quality, variety, unique designs and price. Moreover, I am a picky shopper and am getting a very good deal for the money. Recently, I had my first encounter with their customer service and was way past pleasantly surprised by the professionalism, focus on my specific need and the service resource was so kind, helpful and simply enjoyed engaging with! While I really do not want to typically deal with customer service issues, this would be a reason why…Mike S

I have not had any problems with any orders I have placed. I cannot remember any time that what I ordered I did not receive and receive it in a timely manner. The products have always met my expectations. When I am looking for something, I will go to LightintheBox.com website to see if the item I am looking for is sold by this website.

The item that I received wasn’t the same as picture on the website. The color and style are totally different, too. Also its size is bigger than usual medium. I don’t trust this website anymore for shopping. It was so frustrating. I prefer to go shopping on the website that has free return policy.

I would never buy from this company again! I ordered a suit two sizes up from my true size and it didn't fit. When I wanted to return the suit they said it was under wedding attire and I could not return it! The page I ordered the suit had no indication it was under wedding. I tried emailing the company and wanted to speak to a (real) person! They have ignored my 3rd email. Don't buy from this company!!!

These people are a Chinese scam - Do not buy from them - If they trick you with the advertising and western images - please do not believe it! It is poor quality, abominable - Unable to cancel the order you have to send back to china - which more than the cost of the product - It is an internet scam and robbery.

I am happy with most of LightInTheBox but they are real slow and the above order is stuck in QC...Please help and get this section of LightInTheBox to step it up...and sometimes they ship my purchases to the west coast...Takes longer if they ship to the east coast ...Otherwise I love lightinthebox.

I purchased a suit and I wanted to return because it was too small, the material was not as I expected for the price and it arrived two days after my event. I requested a refund and was told that I could not receive a full refund but they would issue credit. A credit is not what I wanted because the cost of the suit was $196.00. I shipped the item back at my expense back to China. The cost was $47.00. I submitted the claim with my bank as a dispute. Provided them with tracking number. This is not a trustworthy company!! One of the worst experiences ever!!!!

I especially have enjoyed all of the cute casual clothes as well as the dressier clothes. Everything fits well and looks good too. I also like all of the gift and jewelry items you have to offer. It is always a pleasure to see my packages arrive. Thank you for offering such great merchandise.

Your products are fine, as a general rule. Sometimes they appear rather cheaply made. But you get what you pay for I guess. Delivery is the problem. It takes weeks to receive your orders. I mean up to a month. It has been tempting a time or two to just stick with the competitor. LITB's competition delivers within 2 weeks. Just saying.

The items arrived, and they were smaller than advertised. Your Customer support told me to measure the items and take pictures, which I did. After that, I am still waiting for a reply despite following up with several emails. I just wanted to let you know I won't use you again. I am very disappointed because the items on your website looked excellent.

The clothes I have purchased are amazing and the prices are good and covenant for my budget. I receive compliments whenever I wear one of your shirts, blazers, shoes or bracelets. That is why I keep looking for more of your items to purchase. Your store covers all of my fashion needs. I enjoy fashionable attire. I believe your sartorial character is evidenced in the clothes you wear on daily basis. When a man or woman is well dressed. It gives them confidence and assurance for work or play.

My order arrived before stipulated date. The picture of these shoes was good, that's what prompted me to buy them! However, when the shoes arrived they were much better looking in real life, very well finished and I was surprised because they fit perfectly and are a pleasure to wear. I certainly recommend this product, the price was also very reasonable.

Hi. My experience with LightInTheBox has been great. So far I have not have any issues. I've have found a big variety of items at a great price. I recommend light in the box to anyone who is looking for any item for good prices. I give light in thebox five ⭐⭐⭐⭐⭐ stars. Thank you.

I've bought shirts and shoes from you. The shirts are a little tight and the shoes are too shiny and look cheap. Is it possible that you could send me two pairs of Brown Shoes and a nice looking Green pair of shoes, some nice looking Brown Shoes in a size USA 12 please? Thank you.

Received Broken Owl light in the mail. I did have a hard time finding the customer service. Once I finally found it I clicked on my order. Send picture of owl and they wanted information on box so sent that to them. Then very soon I got an email saying they had refunded the money for the owl on my account. Thank you!

Have placed 3 or 4 orders and have appreciated the stellar answer to the question “what is the status of my order?” Info is online, complete, and easy to find. Great experiences so far. Prices are very fair. Quality is as expected (good). And using the size guides has meant everything has fit well.

Updated on 06/23/2024: Too much to complain about. I think I'm finished with this company. I thought we had this worked out but I guess not. I was suppose to collect 25.00 dollars in credit for an order but it is still not collectable. I am finished ordering from this company. I have had problems in the past. Nothing ever happened about that so don't send me to sitejabber. I'm done. I am going to let my friends know that this is how you treat your customers. They had problems to do. Now I talked to them. They are done offering from you's to good bye.

To be absolutely honest I have had problems with Light in the Box before but I decided to give them 1 more chance and I'm glad I did. From beginning to end the experience was great. They sent me updates every step of the way until the order was delivered. Once I got the items, they all fit just like they were supposed to. I will order from them again.

I was pleased with the 2 shirts and 3 shorts I ordered. 1 shorts was supposed to be orange but looks more brown if anything but it's fine. My main issue is the coupons we get from the stars. I wasn't aware once we redeem them they expire within 2 to 3 days. On top of that I thought I could use it for a purchase but I found out I need to purchase a certain amount to use. So I just wasted my stars to get the coupon and basically that's wasted because I can't afford to buy 120 dollars worth of stuff so recently.

I have found Lightinthebox items and company to be consistent with the delivery and items advertised in their website. I have been a customer for about 4 years now and have been pleased with everything I have purchased. If anybody is wondering if they should order from this website I would say go ahead. You will not be sorry.

I have ordered many items from Light in the Box. Everything has been perfect and what a great value. Thank you. I will be ordering many items in the future. Please keep up the wonderful selections. Thank you very much. If I have any friends ask where I purchased my items I will surely recommend you.

My family tried ordering a sweatpants and hoodie set a couple years back around Christmas time and what came was something entirely different and for a male child whereas I'm a grown female. I wasn't too happy that you wanted us to pay for return shipping and go thru the hassle especially around Christmas time so I ended up giving it away to a friend of mine for her eldest son to grow into. The one piece pants I recently bought is awesome but does have a design flaw with having Luffy's arm on the other pant leg that was only supposed to be Chopper on that leg. They are a bit long in the leg so I'll have to wear heels or something to keep them from dragging and the swimsuit material will make them nearly useless during the winter and I wish the description was a bit better before I bought.

Got 4 items in our last shipment and all of them looked just like the pictures online. Everything fit and colors and material are all really nice. My wife is small 0-2 size and all the small stuff fit very well. This is not the 1st time we have ordered from Light In A Box.

I had a feeling as I placed an order telling me don't do it! Long stories short DO NOT BUY FROM THIS SITE! Any site with no phone number is not good, sizes of clothing are very, very small, returns? Unheard of! They'll give you a credit you can't find, Support is through emails with no results. Orders take forever to arrive, pretty sure they are in China even though address is eastern US...

Updated on 06/12/2024: I received my $139 refund but not my $107.79 refund for May 10th. I returned one package because everything was way too small and I canceled my next order until thing is got taken care of but they had already charged my account so I'm still waiting on my $107.79 so I'm still waiting on my $107.79 refund from May 10th plus $18 I was charged for postage mailing the other clothes back. I have things in my cart but I'm not going to place another order until I get my refund. Please make this happen. I've been a loyal customer to you guys for a long time and please send your response to my email. Thank you.

Everything I ordered, was just as described. I have already placed another order that should be ready. I should receive any day. Very pleased, and hope to do more business. I really like the way my shirts fit and can't wait to wear them out. There is such a variety to choose from. Sometimes I have a hard time picking exactly what I want. I would recommend upgrading your shipping with the promotion that they're offering. It is a game changer.

I enjoy shopping at Light In The Box. Great buys and nice clothes at reasonable prices. Very informative with all my orders regarding shipping information. Customer service is very responsive with troubleshooting my order when I required exchange or refund. I have recommended Light In The Box To my friends. I am glad to have found their app.

The two items in the order were received as described. Both the quality and colors were true to the description in the store. The sizes were also accurate as they fit me well. It seemed a lot of time expired before they actually got shipped (processing and packaging), though not an issue as I was not in any rush to receive them. Overall no complaints at all really.

I returned a dress that was to be for my son’s wedding. I followed all the return instructions. It has been over 2 months and have not yet received my refund! The dress was awful. Poorly made in so many ways. I provided them with pictures and they said a refund would be given.

Let's be honest. The website shows everything looks good, very nice on picture, it shows it would fit perfect, the reality it doesn't, I'm 6', very fit, athletic body. I ordered two different pants, the material and finish it looks horrible, to be honest I think second hand store have a better quality, the size are not what they shows. I would never order anything from this website again.

This company is a scam. Delivery took over 2 weeks with no communication from company and the dress was poor quality and not as advertised. But the biggest problem is that they have deceptive return policies and wouldn’t allow a return despite nothing on their policies indicating this item was not able to be returned. The response to my request also was suspect (you have to request a return and then receive a pre written email) because it made claims that this was not a standard order when it was) but then offering for another $20 to sell you another item. This company has predatory and dishonest business practices and should not be trusted.

Disappointed, pictures below. I ordered a dress for my son's wedding and the item I received was not what was shown in the picture. The size ordered was smaller than what was supposed to be (NO BEADING, NO SPARKLE, THE BACK OF THE DRESS UNDER THE SKIRT PLAIN, SKIRT NO DETACHABLE.) I contacted the seller, and they said it could not be refunded because it is a custom item. I stated that the item was not what was I ordered and supposed to receive. I paid over $100. Be careful and aware when you order here, especially if the item is not low-cost. The record of claiming a refund on the website and communication with CS was deleted.

All of the purchases have been fully satisfactory. The delivery time has been exceptional. All of the sellers that I have dealt with are exemplary. I have recommended this site to friends and family. There is a wide selection of products and great deals on sale items. Quality of the items are exactly as described

I ordered the Ninja t shirt. The one where you pull over your head. This idiotic company put the Ninja on the BACK of the t shirt not the inside. I mean c'mon how stupid. I cannot get a hold of anyone..there is no real customer service. I got a bounce back reply saying I could get 60% discount on something else instead. It says I can return the item (which came from Italy because I was tracking it) but leaves no indication how to return it. No, I want a new shirt sent to me done correctly. Do not order from this company.

Did not know I had credit with the company. So I decided that I would take advantage and pick up a few birdhouses for the yard. When they arrived they were as described. They were perfect for the space. And I should add that the birds have really enjoyed them, too.

The shoes I purchased were not inexpensive. What I received looked nothing like the online picture and were quite ugly. The worst though is the return policy. It would cost more to return than the price of the shoes. Do not shop at this site.

I ordered two summer dresses, size small. I am 5'7" and 119 pounds. The dresses looked like a large tent on me, it's a shame because other than that they were adorable. My rating would be much higher if I was able to return them, but they clearly have the intent of making returns a convoluted process that is doomed to fail within the very short 7 day window to return!! As further evidence of the clearly inappropriate sizing I gave them to my sister-in-law who is 4'11" and weighs 140 pounds! She is normally a large yet they fit her with room to spare. I cannot for the life of me figure out why they would waste so much material at an increased cost to them to make a dress so large that no one in that size group could possible wear it! The fact that they make it practically impossible to return is a shame on them.

The items look very nice on the website. However when my items arrived they did not appear anything like the items advertised. They looked like junk and I would never wear anything similar to the items I received. When I inquired about the return procedure, I was told they would have to be shipped back to China -AT MY EXPENSE. I looked into shipping costs and discovered the return shipping would cost as much as the item itself. No shipping receipt was provided with items. In summary, once you order and pay for the product it is yours. They advertise a 7 day return satisfaction policy, but that is dishonest, as they do not accept sent to their U.S. address. BEWARE OF THIS COMPANY!

I like the products I have received, the way they were packaged, and the delivery. The fabric is light and suitable for the summer season, and the colours are magnificent. Also, I very much liked the tracking application, which showed the different stages of the order, and finally, the texting with the person delivering my order.

The dress I ordered for a wedding never arrived. I was emailed a confirmation that it arrived 3 days ago, but I still don't have it. I'm unable to respond to the email and I'm unable to contact them online without downloading the app to my phone. I simply don't trust it enough to do this. I will never buy from here again.

I bought three dresses and shorts. Unfortunately their small size is too large for me. I'm trying to get a refund is only like 60%, they're telling me something is custom made. News to me. I have to pay the person that made the dress. It is so difficult to understand what they're talking about and I'm not even getting a full refund so I wasted money in clothing that I'm not wearing and I thought the clothing came from Europe. It comes from China. I am very disappointed. I'm losing a lot of money here. I would never buy from them and I would not recommend them.

Everything was great and meets my expectations. Totally satisfied. Everything that I ordered was excellent. The delivery was on timely and in great conditions. This was my second order and I am really satisfied and will make more purchase and order from Light In The Box. I hope my future orders will also be excellent too and the prices are equally good. They can try and improve on the quality, but other than that, the service is excellent and I recommend it to everyone and wants to trust ordering online.

I find it difficult to order based on your SIZE for shirts. Your catalog lists different measurements on the BUST for shirts - I usually wear an XL BUT when I look at your listings for shirts, an XL may list the BUST size as 48 inches, yet another shirt will have a different size, say 46 inches. In order for me to get the correct size that fits, I have to get the next size up, say an XL or even an XXL. I had to do that on this order to get the correct fit for myself.

Right from the time of order, you will be taken care of...updated and notified when it will arrive..!! The products are great and are as described, and also look like they do in the pictures..!! I have ordered many times and will continue to do so..!! Thank you Light In The Box...!!

I ordered 7 shirts, it took forever to get here. I at first the package was lost, so I said never received. So it finally got here, 5 of the shirts don't fit as too small and 2 of the shirts fit fine. They were all 2xl. Explain why 5 don't fit and 2 do???

I will never use Light in the Box again! It took 1 month to receive my dress! It is way too small! Can’t even zip it up - not even close. So I find out it is non returnable. The other options are not acceptable! I never had problems returning. Beware!

After I picked out my items, it took a month to fill the order and another week to get it. Total time 5, weeks. All I ordered 4, out 5 items fit fine, the last item was over sized. But offering a discount on next order made all seem fine, or as I'd say I'll give them a second chance.

Lightinthebox has a wide variety of statement pieces that I use as pajama pants, festival wear, or on stage. The quality is generally pretty good although they seem to be doing fulfillment for some other brands now, and things like sizing and fabric quality are a bit inconsistent across their range of products. Just trust the sizing charts for each product and you'll mostly be OK. Shipping takes a week or two, but isn't bad. Overall I have had good experiences with them.

There is no available customer service. The number is out of service. The change order button did not work. There was not a place to contact anyone. I found I was charged for membership in addition to the purchase.

I ordered 2 in orange and apricot and the colours were true, as well as the size as long as you measure yourself. Don't go by what you wear in the stores. The material was thinner than I thought it would be. I have ordered many items from here and have loved them all.

Found the most gorgeous dress and was excited to order it - ordered my size and received a little over two weeks later. When I tried the dress on it wouldn’t zip up. I reached out to customer service and they said it couldn’t be returned for “not fitting”! For online shopping it should be EASY to return, instead I’m out almost $200 for a dress that doesn’t fit!

Updated on 05/31/2024: CONTRIBUTE TO OUR COMMUNITY. Share Your Experienced. I'Ve Submitted (Privately) my Information Per LightInTheBox Request.. No Response... It'S Been 3 Days. I expected some reply with resolution. From Meghan...

This is my 3rd or 4th order from LinB and I have been impressed with both the quality of the shirts as well as the communication and shipping. Everything has been top shelf. I have recommended LinB to many friends and family. Will continue to buy from them in the future!

I WILL NEVER EVER EVER BUY ANYTHING FROM THIS COMPANY!!!! The first time I bought a suit and I didn't try it on for a few days and after I decided that it didn't fit properly I was told that I had waited too long to return it and so I had to keep it. The second (And last time i will buy anything from LightInTheBox) I had to send TWO photos of the pants and explain again and again why I didn't like them. Then I was told I needed to send them back to CHIINA!!! The postage was $30+ and so I decided to keep them and I will give them to charity. DO NOT EVER BUY ANYTHING FROM THIS COMPANY!! Candace **

I ordered two pair of shoes, neither one fit but customer service were very accommodating with options to resolve. The jewelry was very nice, both piece I will wear for my daughters wedding. I would definitely order again as the shipping was communicated very well and it arrived in a timely manner.

I ordered a pair of shorts from LightInTheBox and when they arrived I tossed them in the trash, disappointed. They were as cheaply made as possible. The graphics were stenciled on and were of poor quality. I revisited the ad and no mention was made of the fabric. Now I know why, it was as cheap and "plastic-like" as it could be. I have never felt more taken-advantage-of with an internet purchase in my life. I have never written a negative review before, but I am compelled to do so now in hopes that no one else has the same experience. I will never buy from these folks again. Great photos of beautiful clothing became: Are you kidding me? These are of the poorest quality, thus, the trash.

Ordered a chain size 24inch, the one I got was 21 inch, I was sent a replacement of the same wrong size again! So 2 orders, 2 wrong sizes, still no remedy!!! I'm not happy. How is it possible your company would send a 21 inch chain 2 times? And why has no one gotten back to me yet? I am very confused.

Please do yourself a favor and do not order through this company, my order was on the way and next thing you know it has been sent back to sender in China. I pay extra to get deliver through DHL and when I call them to find out where is my order, they told me that USA Customs did not let my order in to USA and send it back to China. I am out of $130 and I am regret that I order through Lightinthebox. On top of everything there is no customer service for Lightinthebox, SCAM. Order Number: **

WARNING: I only used Paypal in the last 5 years)!!) for this order and after placing the order I immediately started getting "invoices" sent to my PayPal from other vendors for hundreds of dollars. Shipping is incredibly slow. I finally received the order and one of the shirts is completely wrong. I did not receive one item and you sent a different item instead. The rest of the items are of incredibly low quality, I will never order from them again. The products are cheaply made and not of good quality. The customer service and deliveries were terrible. By far my worst experience ordering online.

Stay away from this site. I purchased a couple of light fixtures. They sent me the wrong ones and has been giving me the run around with the returns. I have never felt so frustrated. The amount was high. Really bad experience.

Buyer beware! This company does not honor their return policy. I purchased a dress for over $200.00 and while the shipping was quicker than I anticipated that part I liked. The dress however, had satin overlaid on lace and on the right shoulder the satin was much too large and would not lay flat and made you look like you had a hump on your shoulder. I contacted customer service the very day I received it for a return authorization and address and they said my return was not eligible for return. They refuse to return my email contacts once the initial refusal was sent to me. I have had to reach out to my credit card company to dispute the purchase based on faulty product. Never again will I order from LightInTheBox! Beware!!!!

I purchased two pairs of “leather” shoes. They aren't leather - plain and simple. The advert said they were leather, the photos look like leather - but they are cheap vinyl. Lesson - just because the photos look good doesn’t mean the product is constructed of the materials they say they are. Not worth the cost and time of sending back to China - suck it up and move one. Beware.

Quality was poor on dresses and blouses-they did not match the pattern or colors on the webpages. Customer service was polite but the items I wanted to return had to be "investigated" with pictures which was a major inconvenience especially when I sent pictures and descriptions as to why I wanted to return them and then they wanted more details and more pictures. I would not recommend them ever! Also, when I placed the order, they gave me a delivery date of about 2-3 weeks. They didn't show up for 5 weeks. Overall-this is not an integrous company.

I had ordered several golf shirts in the past without incident. Until now. My last order was taking longer than usual to be delivered. When I looked at the website, it said it was "shipped". I waited and waited. Then I took the tracking number and put it into the USPS tracking system and that's when I found out that it was seized by USPS for "counterfeit postage". I was refunded my money but LightinTheBox.com never provided an explanation. Needless to say, I will not be buying from them again.

Products are good quality, however I always get 1 size bigger (which is no big deal) but shipments usually over 3 weeks. Colors are pretty and I like the cotton linen clothing. Also the prices are very good but when you add the shipping charges, the total price seems average. I will continue to purchase on certain items.

I'm a musician and I ordered some shirts for our band from Light in the Box. We like the shirts. They're colorful. They’d be good for stage presence. I'm trying mine on right now. I may have to reorder one size larger because this one fits just right before it even draws up. It’s pulling in the back and the front. But it fits right. The prices are really good, too. Shipping was bad, though. I just got package 2 about 10 minutes ago but package 1 is still inbound. It got hung up somewhere, but it left five days earlier.

I purchased a “linen” shirt from this company. That is the description on the website. The price was reasonable. The shirt arrived and it is not linen, it is a cotton/linen-look shirt. Totally not linen material. I went to set up a return and even though the shirt was shipped to me from a location in New Jersey, they want me to return it to China. They indicate a credit back on the return may take weeks. It may cost as much to return to China as the credit may be so I’m just going to put in the Salvation Army as a donation.

I have bought underwear and shirts - all are good quality - love it all. I particularly like how comfortable the underwear is - and the shirts look sharp. This company seems to be very responsive to questions about their products - so I give five stars to their customer service team. The parcels came on time, actually ahead of time which was appreciated.

The purchasing experience with LightintheBox is smooth and if I order something, it comes in a timely manner. Most of the time, I can expect a two-week wait. I've gotten cellphone chargers, a couple of hoodies and a chest bag. Out of everything, the quality has been good. I've only had one or two items that I've had to do a return on only because when I got it, it wasn't working. When I got a Bluetooth auxiliary port, I tried to work it but it wouldn't work at all. LightintheBox just refunded me my money and it was quick. It only took two days at the most and I received the money back in my account.

I ordered a dress from Lightinthebox, and it took a while to get here from China They charge shipping and handling fees that are not disclosed until checkout. It did not fit, so I tried to return it. Here is their response:

The various products I have ordered from LightInTheBox have been of high quality, and good value. It is important to check the sizing charts for each clothing item ordered as each manufacturer differ. Customer service has been outstanding, helpful and fast in sorting out order/ delivery issues. This a store/shopping site I can definitely recommend.

This company is in China. We have to be so careful when we buy online. The clothes are made too small for the average American. There is no real return policy. They try to offer credits and in the end, it’s too expensive to send things back. I wish transparency was better so we could avoid Chinese companies!!!

I'd placed my order before I actually realized that I was not likely going to get what I purchased. The shoes I bought were cute and matched a couple of outfits I'd made. I continued to browse the site after my purchase and began to notice that many product images were photoshopped. I also recognized photos from advertising for high-end brands. When I looked closer at the actual product offerings, I realized that they were CLEARLY knockoffs.

I have no issue with the product but it did not work out for me. Returns are not as published, in fact, according to the shipping company, the return address/location in China doesn’t exist. Therefore if you buy the product, expect it to be non-returnable.

If I could have left a MINUS star review I would have! NONE of the shirts that I Ordered and paid for were anything like what was pictured. I paid a lot of money for what I could have purchased at any other store for $2.50 or so per shirt. I am so very disappointed but should have known better. I absolutely WOULD NEVER recommend this store to anyone.

Got my son two tshirts and he had me order a T-shirt for a friend that was going to retire in November of this year. Also got one for my daughter in law as she is coffee dependent. Then went on to order two more tshirts on a separate order for my son as he found two more tshirts that he couldn't live without.

I ordered a number of items for myself. There seems to be no quality control at any level. 1 sweater at XL was noticeably larger than the XXL. The XXL skirt is not remotely American sizes...see photos for both. The "linen" shirts I ordered are NOT linen, they are a cotton weave with a linen look. The sizes of the shirts, sweaters do not match the size of the sleeves unless you are an apple-shaped person. When I asked to return them, they offered me a $35 refund on a >$250 order. Do not waste your time and money.

TOTAL SCAM!!! Cheap trashy products and no returns available....BEWARE BEWARE ....I wish I could warn everyone. Do not buy from this company!!! In this day and age to scam people out of money is deplorable ...

I have bought more than a few things from LightInTheBox.com, and have been extremely satisfied with my purchases. I appreciate the sense of Style that is ever-pervasive, and I must say that you all now have a loyal customer, in me. Looking forward to more purchases, in the future. Thank you!

Excellent quality items for the price. Delivery can be slow but it was worth the wait, and I was given a credit of 10% on my next order because of the delay. The selection at LightInTheBox.com is very good, the shoes are well made and weigh next to nothing. I have already placed 2 more orders.

The order I received was excellent. The quality and craftmanship was excellent. I especially like the many colors available on the jogging pants I ordered. Just put in another order. Can not wait to get them. Still looking at new products offered. I also ordered shoes. Can't wait to get them.

The anxiety of my wrong routed parcel was successfully found and rerouted to me by LITB logistics. The delivery service didn't help at all. They never contacted me and it was the delivery people that sent it to wrong province and it was clearly labeled to my province and city. All contact to delivery service was initiated by me. LightInTheBox acted right away and had it delivered to me.

This company is a scam. The pantsuit I received was horrible quality and looked nothing like it was represented. I never even tried it on and emailed to return. I was sent a message saying it could not be returned because it was not in their stock. They would give me rewards instead of my $223.54. DO NOT ORDER FROM THIS COMPANY.

I purchased a neckless. Wore it for 7 days. The gold colour turned copper and dull. Not happy. Wrote a review outlining the issue. Customer services contacted me and offered 60% discount on value of neckless on next order. As the neckless was only $3.00 it was not worth sending photo and info to claim a possible $2.00 off my next order. I appreciated customer service offer. That’s why I give them five stars.

This company is a fraud! I ordered two dresses that cost a total of $45.98. I returned one of them that cost $27.99 and kept the other that cost $17.99 but I was charged $83.58. I refunded the $27.99. I was overcharge $65.59 beware!!!

Ordered a suit from your Mother-of-the-Bride collection and used custom measurements. Everything worked out great and my new suit will be a hit in June. My only wish is that perhaps you start offering the same outfits in a higher quality fabric. I know it would cost more but it is a great pantsuit.

This company was recommended by a friend so my first order was around Christmas. I like the variety of products they offer with affordable prices. I did encounter a minor situation on my most recent order but customer service handled it in a timely manner and I was compensated for inconveniences. I have and will continue to tell family and friends about LightInTheBox.

LightInTheBox was recommended by a friend and she really liked it. I purchased some household type things and I never had any problem.

Please aware of this company. I purchased a strapless jumpsuit with the jewels on the top trim. When we received we were so excited to open. The jumpsuit was heavy thick and didn’t fit properly. It is hard to contact company so we had to email. All we wanted was to return. The company refused to send us a return sticker and told us they will credit and to pick something else. There is nothing else on the website that we would like to purchase 183.00. They stated if we wanted to return they would keep 1/2 the amt of purchase and that I needed to return. That would be costly. Everything on website comes from CHINA

I just wanted to see if I could find a list of past purchases because I wanted to buy somethings again. But after an hour of searching everywhere, I can't find out how to actually ask someone. How hard is it to have a direct contact info?

This was my first and last time shopping at LightInTheBox. Some of their items are indifferent from their size chart and the materials on some of their items is terrible and it is difficult trying to return. The material on the pantsuits do not like the picture.

First place I go to purchase clothing at great prices. Very impressed on all the quality of clothing I already have purchased in the past from you guys. Lots of variations and styles to choose from. I always end up purchasing more than I intended to. When wanting to get that certain style or color of clothing you want to match with other accessories they have something that works. Love scrolling thru page after page of selection when hunting for that perfect piece of clothing.

April 9th, received and reached out for refund process. It states you can return anything within five days of receipt. After that, they will only accept damaged items. I had to request individual requests for EVERY item I was returning (9) of 13 items. On the 10th they asked me to confirm my measurements because that is what I said was wrong with them. The sizing was all over the place. I bought M, L, XL, & 2xl based on the suggestions and size guide on site. Nothing fit right but there was no option for “just didn’t like”.

Clothing of quality with reasonable prices with designs of amazing choice. The type that I would buy for family and self again and again. The custom design features were simple and easy to use. There has been no mistakes or not understandings with your company on 3 orders so far not the last order from me to com

Clips arrived prior to expected date--in good condition. Tried out a few by hanging a tarp from trees in back yard- Held well--well made--may need to fold tarp to grip better. I'll use them to secure the camp tablecloth as well. Grips on closure clips are not to aggressive and should not tear fabric.

So far the clothing I've ordered have all been of good value for the price and the fit have been perfect. I've since ordered additional outfits and looking forward to receiving them. Love the style and design of their clothes for men. They look very comfortable. Can't find these styles in any of the local stores.

My recent purchase arrived on time, but it took longer than with other retailers. The quality of the product was quite good. I can know after I receive my next shipment, whether I am fully impressed with LITB or not. They offer some impressive and unique items for purchase. I do wish they did not quote cost in CN$ and then charge $U.S. The cost quoted should be the cost, not use two standards.

I ordered what the website says are linen dresses. There's nothing linen or natural about these dresses. They are synthetic fabric through and through. I've sent an email to the company and would hope they respond and offer a solution to fix their dishonest product description and the fact that I no longer want these awful things.

I have been very pleased with the items that I’ve ordered from Light in the Box. I’ve recently lost a lot of weight and have needed some spring/summer linens and I love the style and fashions so much that I’m a repeat customer. I’ve ordered from the site multiple times and will continue to order given the reasonable prices (the prices are the best I’ve seen online or in stores especially given the quality) it may take a few weeks for you to get your items so keep that in mind when ordering.

I tried to reach this company for three weeks. I received my product but they sent me the wrong size of dress and then I realize that they don’t have a real phone number. Everything is a machine and I tried to do it online by the email, but nobody has response to me.

I purchased 3 shirts on 4-13-2024, order #**. I paid $17.99 for each shirt. They supposed to be cotton blend, however I received them in Polyester. They sold about 4 t-shirt in different material. $14.49 (# **) and $16.49 (# **) are made with Polyester, $17.99 (#**) and $18.99 (#**) are made with cotton blend. I did not find any item # on the invoice or on the shirt. How can consumers tell if the seller ship the wrong product on purpose or by mistake. I gave them a 3 star because the shirts fit me well and shipping was on time. Why I have to pay an extra $3.50 for each shirt for no reason?

I didn't like LightInTheBox too much. I purchased several products. The last thing that I purchased was right before December, and I didn't like those items. I didn’t like the quality of the fabric at all, and I didn't like that it didn't look like the photo. It looked really nice in the photo. I purchased two shirts for my brother, thinking that they were really nice shirts, but they were really thin. When I gave them to him, he asked me, “Are these pajama tops or shirts? “I said, “Well, they're supposed to be shirts, but I'm sorry they look that way.” Overall, I didn't get what I wanted. I feel like I didn't get my money's worth.

I have been ordering clothes from LightintheBox.com this year. All products have been great, resemble descriptions on the site, and the prices are amazing. I wore the bikinis and dresses while vacationing in Antigua. I received a number of compliments and friends now are looking to purchase from Light in the Box.

Yesterday I sent a note into LightInTheBox regarding an order I was placing for four items. After several attempts I was unable to get the coupon to work. I was unable to get the coupon to work and as a result I did not get the order placed. Today I went back to the order and found that two of the items sale prices went back to the original price and the shipping cost has increased by over $14.00. I cannot get any response and cannot get any help. If this is not resolved in the next 72 hours I will have to cancel the order and start to look else where. Contacting Light in the Box is difficult at best.

The quality of the item I purchased was absolute trash. I bought a dress for a wedding I’ll be attending and the cups in the bust are sewn so close together you can’t wear it no matter what your bust size is. I started a return ticket and I’ve been told they won’t return without a picture of me wearing it showing that it doesn’t fit properly. I’m sorry? Do you want me to take a picture of my chest because it’s the inside of the dress that isn’t made properly. They’re refusing to send me a return label. They offered me a 50% off coupon and said I can keep the dress. I don’t want to keep it and I don’t want to order another trash item from their site.

I bought a formal to attend an event. It came just as described and the quality was great. The dress was a little small. That was my fault. LITB was easy to work on exchanging it. I will recommend LITB to others. It has been a pleasure working with LITB. I can't wait till my next dress arrives.

I had ordered about 6 items mainly bras and tank tops with bra inside. Got order timely. None of them fit so I requested to return them and get refund of money. They got back to me to say, "No refunds for bras" as they can't accept them. I can get credit. I didn't want that, I want All money back. They said they can't retail items when worn. They were not tried on I said. So beware of purchasing Clothes. Read return clause.

Last week I ordered some sandals online from them, and the next day I decided I did not want them and canceled my order. I read that if I canceled my order within 24 hours I would get a full refund. Well, I did just that but have not gotten a refund or any response. I have emailed them and submitted a request for a refund but have not heard back from them. I would not recommend this company. Please do your homework and go with a company that has good reviews and a good return policy.

Company fully refunded.

First off, Quality of linen is GREAT!!! SECONDLY, The company was very informative in letting me know arrival date. I am DEFINITELY looking forward to more purchases from this website, I would also recommend to my friends. Very worth it to shop on this site. I was a bit skeptical as far as sizes but I got it right, LightInTheBox will be highly recommend.

I really love the dress, the cross body bag, shoes etc. that I have have purchase. I will likely be ordering more as I go. The quality of the purchases I made have been satisfactory for the price. I am not disappointed. The deliveries were made in a timely manner. Thank you!

My husband like his sandals. My first time shopping with you is great. I will be ordering more in the future. The delivery was good. The processing of my order was quick. The delivery date was of my order was on time. The website has extremely nice items. And very reasonable. A great selection for all things you're looking for. I'll be placing another order soon. For myself. My husband can't stop looking at the website. He's very pleased with the selection of men's clothing.

The shirts fit perfectly on me and feel extremely comfortable. Can’t wait to wear them on vacation to Aruba in July. I plan on buying some more clothes as the weather starts changing to warm weather. I wish I would’ve bought them sooner and heard about your company sooner. I will definitely tell my friends about where I got these shirts from and the price that I paid for them. They will be speechless when I tell them. Great looking shirts.

It’s a good place to get cheap versions of interesting designs. Unfortunately the fabrics and overall quality are so bad the stuff only looks good in pictures. Also their return policy is awful. Almost non existent. They wanted me to pay shipping back to China. The cheapest way is more expensive than the shirt I was returning. Never again will I buy from them.

The men's polos are exactly what we expected, very nice fabric, color are vibrant. Very satisfied, this is our fourth order with Lightinthebox and we are not disappointed with the items received. I have recommended this site to family. Their customer service is also great, always helpful, They even advise us if the order will be delayed and keep track. Also will suggest that the order can be cancelled if wanted.

I wanted to warn people about Light in the Box. I ordered a dress for my son's wedding that was over $200. When I received it, it was unwearable. I tried to return it and learned that this place is a scam. They pump out poor-quality things and won't let you return the merchandise. After your first correspondence with customer services, they are unreachable. I'm totally ignored. Don't buy here. You'll regret it.

I ordered a raincoat in March, received emails about delivery. Received “a It's been delivered”, I DID NOT RECEIVE IT!! Can’t get in touch with anyone to inquire about where it went!!!! I’M NOT HAPPY.

Received my order this week of items purchased from Light In The Box. There were 8 different things I purchased - for myself and my young daughter. I was extremely happy with each item as it met my expectations and was as advertised. Have already started enjoying these purchases. Have enjoyed using this company for clothing.

Do not purchase anything from Light in the Box. The quality of the clothing is poor and the company makes it very difficult to return items. I tried calling the warehouse where returns are sent and there’s no phone number. I am having my bank dispute the charge because they refuse to communicate about the issue. It is my belief that they count on consumers not following through with returns because they make it so hard. Be warned.

Thank you very much for your professional service. That’s why we will continu to but with you. Our experience with the customer service was very nice. We are waiting for the credit on our account to place another order.

Customer service is very very good and always helpful! You are not left waiting forever, response within hours or before next day. I had to exchange item after I had placed order, they messaged Back and asked for a Bit more clarification and after that it was all set. Keep up the great service!

So far I’ve liked most the items I’ve ordered. I’m sad that shipping takes so long, I’m impatient! The only downside I’ve found so far, after 3 orders, is that if I don't like something, shipping back is $$$ and not worth the cost so I keep the item & can sometimes sell it to a friend that it may fit.

Bought three items in an order: two pairs of boots and one ceramic soap dish. Two of them turned out to be good. One pair of boots is not working given the lack of the calf circumference info provided in seller's size chart; I was able to get my refund without big problem though, which is good. Given the satisfactory rate and what I paid for the goods and the shipping, I am generally satisfied with the experience, and likely to purchase from Lightinthebox again.

All the items in this order were great. I purchased a shirt for my brother with 2 of his favorite pictures on the front and back. It turned out awesome. He loves his new shirt. I love the 2 new dresses they will be nice for my cruise. I purchase all the time from Light in the Box. They have great customer service. You do need to read the sizes on clothing to order the correct size.

I was really nervous when I ordered the dress. I had only 2 weeks for my daughter's prom and I didn’t know the quality or timeframe from this company. I was surprised and glad I chose them for this special moment. The quality, service and shipment was perfection. They updated along the way and my daughter was beautiful on her prom night. I will recommend over and over and use for myself

I love this hoodie. It's light and comfortable, and warm enough to pop on on a spring day. The delivery was fast, and the price was very good. I know to order 2 sizes larger than my usual North America size which is XL. I will be ordering more from Light in the Box for my summer wardrobe, when the weather warms up.

Very good price and nice looking going to buy more and share my experience with my family and friends. Thanks and keep up. Good price and nice looking. Going to buy more and share my thoughts with the people that are coming from the world and nice looking at the way. Lol

I was a little concerned when I ordered my dress. However, I gave my measurements and the dress was perfect. It was just a little longer than I had wanted to be, but that was because I measured the length to the floor instead of my ankles, but overall, the fabric was great and I am looking forward to wearing it to my niece's wedding in July.

I stumbled on this website looking for a red outfit. Well sometimes looks are not always as they seem. I ordered this red outfit along with a few other items tattling $344.00. Well the red jumpsuit did not fit, it would not fit over my rear end. Yet they wanted me to send them pictures. Now they claimed it was custom ordered. If it was then there would hav been room for that zipper to pull up. I sent an email because that's all it allowed. Then Pablo responded and offered me $136.00 in rewards towards future purchase or $96.00.

Many clothes are not what they appear in the promo pictures. It may look like a suede jacket or shirt but it's just a print on cloth and not real at all. You can see reviews on the Light in the Box site but there is no way to leave a review. They don't appear to be real reviews from customers

They ripped me off on my order. They said I had the wrong address and sent it back. I verified the address was correct. They want 50% of the price and shipping to have them send me my order again. This is a ripoff.

I received a refund for my purchase. It took a while to get this resolved, but I am happy with resolution. The customer service people I dealt with were all very helpful.

I sent an email requesting an exchange of two shirts that came in large and I need them to be a medium as they’re too big. The 3rd shirts I ordered in duplicate and need to return it. It has been very difficult to get any type of response from you all. I love the shirts that I ordered but I’m not happy with the response that I’ve received from you all. Can someone please contact me at **.

While the shipping time was longer than I expected, Megha with customer service was able to help me get a partial discount on shipping, and I really do love the Link hoodie I got.

LightInTheBox was able to resolve my concerns and I was given a full refund.

So far I have been VERY pleased with my purchases. The clothes fit me perfectly and the quality of material and stitching was very good! I'm sure that I'll be purchasing again later on this year. I highly recommend this company, because so far they have been good and I've been so pleased with what I've looked at too! I have ALREADY been telling some of my friends about the good deals there.

I made several recent purchases, all of which have been extremely satisfying. I’d like to re-order several of the items (namely, several sports bras with lace inserts) but have been unable to retrieve my orders for selection and reorder. It would be great if this was available as it is on many other websites.

The staff at LightInTheBox were not only professional, but extremely efficient and more than fair with my issue. I was not sure if I would receive any type of reply and the company went out of their way to be helpful. I will be more than happy to continue using this company for my needs.

Be forewarned. You would be advised not to deal with this company unless you are a skilled tailor for the "made to order" dresses..You must be careful to "tweak" every criterion regarding your body shape to the customization of dresses that are even listed as/listed with standard dress sized items. It more than likely will not fit right, and now re-altering it will be expensive, if even possible. Under any of these pressures, exchange or refunds are NOT POSSIBLE. Even standardized sizes are, and I quote “made to order.” Be forewarned.

First time order from this company. Was a bit concerned after I ordered and paid that it was an international company. However as I kept up to date on when I would receive my items, LITB was very good in keeping me informed on each step, i.e., when it was being processed, packed, shipped and when I would receive. Very pleased with this company.

I ordered some shoes. Was a little skeptical if they would fit and when I received them by my surprise they fit very well and very comfortable. Also I am highly pleased with my pads. Very comfortable. Very pleased with the fast shipping even though it is a little high.