LightInTheBox Reviews

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Edited by: Morgan Cutolo
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About LightInTheBox

LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.

Pros
  • Frequent discounts
  • Rewards program
  • Large selection
Cons
  • Strict return conditions
  • High shipping costs

LightInTheBox Reviews

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    1 featured review
    How do I know I can trust these reviews about LightInTheBox?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    Page 10 Reviews 1435 - 1635
    Verified purchase
    Sales & Marketing

    Reviewed Sept. 19, 2023

    Was skeptical when we first ordered. On our first order, we received the shirt we wanted but with the incorrect pattern. Light in the Box gave us multiple options for return or discount. We reordered and received the exact product (plus additional items we ordered were perfect!) Would definitely recommend. Reads the reviews.

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    Verified purchase

    Reviewed Sept. 19, 2023

    As you can see, I order a lot from Lightinthebox.com. I've never been let down. I have ordered shoes, clothing, electronic equipment, household items, Holiday items and not once have I been disappointed. I will keep using lightinthebox.com and also recommend to my friends which I already have!

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    Verified purchase
    Punctuality & SpeedValue

    Reviewed Sept. 15, 2023

    This product arrived quickly and as described. Good value. Fabric seems to be of good quality and the sizing is correct. If you are looking for a nice light weight warm weather pant this is for you. Would definitely recommend. Fabric seems to be of good quality and the sizing.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 15, 2023

    Their website is user-friendly. Except the other day, I lost the things that I was ordering, and I found them a day or two later. Mostly, I buy stuff that's on that flash sale and it's cheap and it's also cheap to send back. Most of the fabric is nice, but with some of the material, you can't tell. It doesn't say on there that it doesn't have any elasticity. But I bought some things and then the next time, it's on there for $1.99 instead of $5.49.

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    Verified purchase

    Reviewed Sept. 14, 2023

    I love ordering from LightInTheBox. I was disappointed on how hard it is to return something. This is the first thing I have returned and thought it would be easier to return. This has nothing to do with the product. Just was too small. Thank you for listening.

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    Verified purchase
    PriceRates

    Reviewed Sept. 14, 2023

    Item listed at a good price. Much cheaper than comparable products listed on other online shops. Ordered and received within 10 days - very reasonable as it had to be shipped overseas. Delivery time is not an issue as long as one plans in advance. Item was as described with accurate sizing according to the size chart provided. Simple and easy transaction.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 13, 2023

    36/48/72 Colors Wood Colored Pencils with Wrap Set Sketching Drawing Kit Pencil Case and Quick-Drying Cationic Antibacterial Towel Bath Towel Large. Both of these items were very nice and exactly as described. I would recommend both of these items to anyone who wishes to order them. The colored pencils came in a very nice carrying case. I was very pleased with them.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed Sept. 13, 2023

    I purchased a pair of wedding shoes that are absolutely gorgeous and matched my dress perfectly. I order according to the measurements but found they were too small when they arrived. I requested an exchange for the next size up without realizing this item was labeled as made to order and not returnable. Customer service was great in explaining why I could not exchange or return and offered a 50% of the order price coupon toward repurchase. I was very pleased with the outcome and highly recommend LightInTheBox!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    Super responsive customer service! Had a slight issue with one of the items I ordered and customer service was able to help me resolve that issue quickly and professionally! Thank You! My order was shipped fast and the packaging was sufficient for the items I purchased. I will definitely be using Light In the Box again

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    Verified purchase
    Contract & TermsPriceRefunds & Payouts

    Reviewed Sept. 13, 2023

    I thought I found the perfect dress, paid $49.99 for it, and it is too small in the upper body. Disappointed. I have two dresses now that I cannot wear and have paid for. Sending them back may cost me an additional $40 for shipping and I have already spent approximately $58 plus tax. I get back 10% if I keep them. I am so sad about the whole thing!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101586082 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 12, 2023

    Quick sent! Good size! I love the fabrics! Don't be shy to order! Good service! I did more than 20 times for more than 1000$. Always happy with everything - clothes and furnitures! Congratulations! Keep going! Bravo! Service excellent, rapide.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Sept. 12, 2023

    I was pleased with my purchase. Pleasantly surprised at how cute the dress is. Wore it to a luncheon and got many compliments. Very cute and plan to wear it on an upcoming cruise in a few days. Will order more things. Price is right and shipping was fairly fast.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 12, 2023

    I was very pleased with my items. I ordered one golf shirt, first to check sizes. It was a little big, (size small) but good quality! I ordered 10 more golf tops in Xsmall and they all fit perfect! I am very happy and feel the quality is excellent for the price! Have ordered some exercise items and am awaiting their arrival. Thank you LightInTheBox!!

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    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed Sept. 12, 2023

    I really like the wide variety of items for sale, the details given and the ease to order. And the shipping costs were reasonable and it arrived quickly with good tracking. I ordered a black tweed waistcoat, and found it on sale, and saved many dollars here than on other sites.

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    Verified purchase

    Reviewed Sept. 12, 2023

    This order shipped and was delivered within 5 days of placing my order - the quickest delivery of anything I've ordered. All three items I ordered fit. The woman's tank top and Zip hoodie sweatshirt both match the online images perfectly. I was very happy with my purchases and the delivery.

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    Verified purchase
    Refunds & PayoutsMaintenanceStaff

    Reviewed Sept. 12, 2023

    I ordered a retro console and everything went smoothly, the shipping was on time and in a good shape. The product was well build and great to play with, suddenly it was defective and I had to ship it back. The procedure was well accompanied by the client service, and after shipping it back and the procedure for the refund went positively I got my money back and decided to get me a new one. The current unit is running amazing, I am really satisfied and having a great time with it. I recommend shopping on this platform. Good job!

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 12, 2023

    You see something you like, pick the size and the color and bam, you're done. Order, pay and it gets delivered promptly. When I got it, it was exactly what I saw online, the right color and design. We are very happy. I think I'll start on my Christmas orders now. Why wait till Christmas.

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    Verified purchase
    Lenora increased rating by 4 stars.
    Customer ServiceSales & MarketingOnline & AppStaffHonesty & Transparency
    After a positive interaction with LightInTheBox, Lenora increased their star rating on Sept. 21, 2023.

    Updated review: Sept. 21, 2023

    This is a special thank you to the service representative from LightInTheBox who helped resolve a number of issues I had with garments that I had purchased. Megha was extremely professional. Her emails were very clear and respectful. She made every effort to ensure customer satisfaction and retention.

    Original Review: Sept. 12, 2023

    I have spent HUNDREDS of dollars since I started shopping on your site in May 2023. At first, quality was excellent and sizing was consistent. I checked the size charts for each garment and purchased according to the US sizes. HOWEVER, recently the measurements for the US sizes are extremely inconsistent. It is impossible to guess which size to purchase. Too many of the garments are HUGE.

    Pictures do not match the garments. Some sweaters are shown as fluffy and they are definitely not. Sweatshirts are not made from sweatshirt fabric. They are smooth and not soft on the inside. They are merely heavy t-shirts. Return postage from Canada is over $100 per garment. This is YOUR fault, not mine. The 10% reward credit is insufficient and takes more than a week to appear on the account. Furthermore, it is impossible to get help from customer service. Your videos do not match what happens on the app. I used to widely recommend your site. Now the opposite is true.

    You need to:
    1. CAREFULLY correct your size charts.
    2. Ensure the garments match the pictures.
    3. Be honest in garment descriptions (sweatshirts are NOT made of sweatshirt fabric, sweaters described as knitted are often just t-shirts, etc).
    4. Make it easier to contact customer service and correct the app to match instructions. It is IMPOSSIBLE to create a ticket through the app.

    5. Points should be redeemable against ANY purchase.

    I am extremely unhappy. I have gone from loving your company to being extremely frustrated. Sincerely, Lenora

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    LightInTheBox
    Response from LightInTheBox

    Dear Lenora,

    We are happy to help you.

    We work for customer satisfaction and try our best to give pleasant experience to our customers, shopping on our store.

    We are really sorry if any inconvenience was caused to you.

    We hope to see you again shopping with us.

    Wishing you a happy day.

    Regards,
    Megha

    LightInTheBox Customer service.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed Sept. 12, 2023

    Customer service responded immediately to fix my issue. Reporting an issue was fast and easy. Their communication and concern was very pleasing. They solved the issue with the customer in mind. I will do business with Light In the Box again. I would recommend this company to my family and friends.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 12, 2023

    I have ordered a number of items from Light In The Box and have never had an issue. I am very picky about my clothes and have not been disappointed. I am also somewhat impatient when waiting for something or for that matter anything but the wait times between ordering and receiving is tolerable. I will be using Light In The Box again and would not hesitate to recommend Light In The Box to a friend.

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    Verified purchase
    PriceRates

    Reviewed Sept. 12, 2023

    Very nice clothes and great prices. Quality is great and design is with the times. I have never been disappointed in anything I ordered. Delivery has been good and ordering online has been a real convenience. I found a better selection online than in the store. Have always had free shipping which is great.

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    Verified purchase
    Staff

    Reviewed Sept. 12, 2023

    The colors of my 3 selections are stunning, so much so that I went back and ordered a 4th! My biggest issue thus far is that the sizing is kind of all over the place requiring me to study the sizing chart carefully. I find that most of the sizes run somewhat small.

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    Verified purchase

    Reviewed Sept. 12, 2023

    I love my sweatshirt. Came as described and the fit was perfect. The product is of good quality and is super soft. The sweatshirt logo is me to a tee. The items was shipped in a timely manner, and I received it in a timely manner. I highly recommend this product.

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    Verified purchase
    TechPunctuality & Speed

    Reviewed Sept. 12, 2023

    The shirts came out better than I ever could have hoped. Exactly like the image pictured when laying it out online. Terrific job and super fast shipping. Thank you so much for doing such a great job. I would definitely recommend this site again and I plan on using it in the future too!

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    Profile pic of the author.
    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 12, 2023

    I attempted to return several items. The website indicates 7 Day Return policy. I was returning the items because the website photos did not look like the final product and the quality was not great. They tried to talk me out of returning the items but I persisted and they gave me specific return instructions. I followed those instructions exactly. Several months later, the package is returned to me, marked as "Refused." Not only did I not get a refund but I incurred costly return shipping charges. I will never purchase from this company again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101579109 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceStaff

    Reviewed Sept. 12, 2023

    The 2 little skirts are size M and I normally wear size S and these are really too tight and too short. Also, the men’s size XL shorts look like they are for a 12 year old boy. There is absolutely no way my husband would be able to wear them. He is a normal size L. I find most of the products are of decent quality however some are really cheap looking. The bathing suits that I have ordered in the past are good quality. The rash guard in this order is very very tiny and I could not even begin to get it on. The one piece is quite short so not sure I am going to be able to wear it at all. Some size small tops I have bought in the past are huge and then some fit very snug. There does not seem to be similar sizing in products. I do refer to the size guide but still have struggled to get the correct size.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsRatesResolution

    Reviewed Sept. 9, 2023

    I was intrigued by this company’s products and prices so I decided to give them a try. Learned my lesson with one order. The price seemed o.k. Shipping added over 50% to the advertised price but I decided to go ahead with the order. After ten days I received the package but the item was completely incorrect. Not even close to the item description and pictures. I contacted customer service and after a wait was told I have 7 days to return the item at my cost. Shipping will take two to four weeks and the cost will be $20 to $40. I am responsible for providing the return shipping label and all costs. Really? This company shipped me the wrong item and it is up to me to pay for the company to correct the issue. I recommend avoiding this company at all costs. Cannot fulfill a simple e-commerce order but expects the consumer to pay for their mistakes.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101560855 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppStaffTransparency

    Reviewed Sept. 8, 2023

    I am very happy that I came across with the LightInTheBox website. I have been a customer for several months and I am pleased with the items I have purchased. The app is fabulous, I get updates on my orders and the latest offers. Customer service is great, I have had to contact them for information and got a quick and professional response. I am a loyal customer and we will continue to have fruitful business relationship.

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    Verified purchase
    Staff

    Reviewed Sept. 7, 2023

    I received this item (very cute but way big). I gave it away as it was big and ordered another for me. So I have received both of the same item in different sizes. Item was never marked as "RECEIVED". Still states "SHIPPED". I have tried 4 times to get it changed to "RECEIVED" but they say they cannot do it. I want to close my account but cannot do it because of this one item. Can you help in this matter? This item is frustrating for me because I want it marked right so I can close my account. Other item I received I never had a problem with. Just this one.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101546620 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Sept. 6, 2023

    I purchased 5 items of clothing, 4 of which did not fit. (I ordered according to their size chart) so I decided to return them. The total price of my purchase was approx. $135. Well, there’s procedures you need to follow. First you must select online which items you wish to return and then give a reason why. Unless you do this you will not be given a return address. You are warned that they do not supply return labels and you are to use USPS priority mail only and it will cost between $20 to $40. (I was quoted $46 to mail.) They also stated they would then refund me 40% of the sale. It didn’t make sense to return them. Worst return policy ever. I will never purchase another item from them again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101546647 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Sept. 6, 2023

    So glad someone told me about the lightinthebox.com website. You have so many items to purchase from such a large variety of items for sale, and really great prices, and when something is wrong with the orders you do make it right somewhat by giving some of the money back, it would be nice if you could do a full refund when there is a problem with the order.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 6, 2023

    1) prices were very reasonable. 2) ease of ordering and checking out is fantastic. 3) easy to track shipment. 3) description of merchandise is helpful in purchasing said merchandise. 4) merchandise is shipped in good packaging. 5) merchandise is true to size and true to description. 6) merchandise appears to be of good quality.

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    Verified purchase
    Staff

    Reviewed Sept. 6, 2023

    I'm upset with the Women's Wide Leg Chinos Pants Trousers I ordered based on the size guide. My measurements fell within size SMALL measurements: waist 22-41¾" hips 36¼-64½" length 35". However; when I tried on the pants the pant legs came to above my ankles (3" too short). I want to return the pants however; you are requesting verification the pant legs are shorter than the overall length from your guide. I ordered the pink blouse, size Medium which fit however; when I washed it in cold water, it shrunk and now is too small. Customers should be advised of fabric shrinkage.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101539229 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer Service

    Reviewed Sept. 5, 2023

    Golf tops are true to size and fit well. Enjoy the colourfulness of the tops. They wash well, no shrinkage or ironing required. I have enjoyed wearing them and have had many compliments. I recommend Light In The Box to all my friends!! I continue to enjoy the email specials and savings. Shipping is within if not earlier than the time estimated. I will continue to shop and recommend Light In the Box to my family, friends, or anyone that comments on how much they like the top I am wearing.

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    Verified purchase
    Staff

    Reviewed Sept. 5, 2023

    The shirt is a little lighter than I expected but it looks great. Seems true to size as long as it doesn't shrink. No care tag so not sure if it's machine washable. Will hand wash/cold water and hang dry for now. This was my second order from Light In The Box, and I'll probably order more eventually. Huge selection here. (First order also came with no care tag, but it's polyester so shrinkage isn't an issue. This one is cotton/linen and I'm being careful - it's true to size but not cut especially generously.)

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    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed Sept. 5, 2023

    I have purchased 3 golf dresses and one golf top from LITB. I was Leary at first because the prices were so low but I am very happy with the products. The dresses fit to size and had amazing patterns. The top was too big in the arm holes but even after paying for alterations it was still far cheaper than if I had bought it at a golf clothing store. I am a happy customer and would purchase again.

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    Verified purchase
    Price

    Reviewed Sept. 5, 2023

    I ordered 4 shirts and I loved them because they were exactly how they were on the picture. Didn't expect they were going to be better than the picture. I would buy more clothing on this app. I like everything on here. It's even cheaper than other apps. I would recommend this store app to my friends and family.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Sept. 5, 2023

    Smashed packages! Flashlight boxes destroyed! How do you give this as gifts when it's smashed? Better packaging would help this order as customers do order gifts for others when ordering! Please take that in consideration when packaging please and Thanks! I don’t know how you can’t refund smashed boxes! Love this store! Thank you!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2023

    The clothes was for my granddaughter, she helped pick them out. She loved the leggings and couldn't wait to wear them, the top was really cute and fits her personality. The clothes are well made and fit accordingly. She likes bright clothes and loose fitting, they will make her feel special when she wears them.

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    Verified purchase

    Reviewed Sept. 5, 2023

    This is my second order. The delivery of each item arrived as predicted on ordering. I am very happy with dealing with this site so far. Cannot add anything further at this point however if this level of service and the quality of the products is maintained I will continue to order from this site.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 5, 2023

    The 5XL shirts offered a great fit and colorful with great quality and also the different slogans were just out of this world and received many compliments. The very timely delivery was also a plus and a joy to receive. The communication between LightInTheBox.com and customer has been a great experience. Kudos to your customer service department as they keep you informed and always update you on availability and cancellations. These are some of the real pluses of doing business with you guys. Keep up the fantastic job you are doing.

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    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 5, 2023

    Return policy unfair to consumer. I paid more than $400. I was offered $191.00 I am not left to purchase more dresses. I cannot afford this. I have never had a company refuse to refund for too small dresses. I am very disappointed. It will be very difficult to advise anyone to purchase for this company.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101539234 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Sept. 5, 2023

    I absolutely love the look and fit!! I would absolutely order again if there were a different color. I wore it to a gala. I received so many compliments that night. The material is very soft. I did have to iron it due to the shipping, but it didn’t take much effort. Thank you!

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 5, 2023

    Most products I have gotten are ok. The clothes are SUPER undersized and the return policy is quite difficult to understand and appears lengthy. We just said forget it and didn't do the returns. I will buy other stuff, just NOT clothes anymore. I love their prices though and the reviews won't post if negative

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    Verified purchase

    Reviewed Sept. 5, 2023

    The order arrived in a timely manner and was packaged appropriately. All the items are good quality and I am excited to wear/use them. The belt is awesome and I like that I don’t have to undo it to take my pants off. The shirts and tops fit perfectly. My dogs have been enjoying the toys. They don’t always last a long time but they are a distraction and fun to throw.

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    Verified purchase
    Sales & Marketing

    Reviewed Sept. 5, 2023

    I would recommend shopping online with Lightinthebox. They are good to deal with if you have concerns with your order. Most of my orders have been exactly what is advertised. They offer a large variety of items and often have sales. I love browsing their site as they are always adding new items.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Sept. 5, 2023

    The products, pricing and overall shopping experience is fantastic. This has quickly become my preferred website hands down and recommended it to all my friends. The products received are as advertised along with customer service support. I have absolutely no complaints and will continue to endorse and be a reference.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 5, 2023

    I ordered a few things a couple months ago and it was all that I expected. Flashlight works really well. Headphones I gave as a gift to a friend I think they worked out well as I planned it to. T-shirt was for dad and he hasn't wore it yet, waiting for cooler days. Thank You.

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    Verified purchase
    Contract & TermsSales & MarketingPriceOnline & AppRefunds & Payouts

    Reviewed Sept. 1, 2023

    The jewelry has been great. The blouses are nice but one blouse wasn’t sewn correctly and it puckers when I button it up. Since it’s out of the country returning it would cost me more than I paid for the blouse. Other than that if you order through the app it’s an inexpensive way to go to get a lot of clothing. I found that household items aren’t worth buying because they don’t hold up well.

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    PriceRefunds & PayoutsStaff

    Reviewed Sept. 1, 2023

    Ordered men's Shirts, did Not Fit at All, The clothes they sell are made for Small Chinese people! Save your money and buy from another Company instead of these Crooks, Impossible to speak to an Agent about getting your Money Back. Also, the Materials they use is Cheap and very poor Quality. Please, do NOT Buy anything from these SCAMMERS!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase

    Reviewed Aug. 30, 2023

    From time I ordered product I was kept informed about how, when & where my watchband was going along and be delivered at my correct address in tact, successful and it fit perfect around my wrist. Was smooth and comfortable. The right color added to the look of my fitbit watch perfectly. I want to thank everyone who made this possible from behind the lines and upfront to fulfill my needed watchband so I could attach to my watch. Now as a disabled veteran I can walk each day and see what the world has to offer.

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    Verified purchase
    Price

    Reviewed Aug. 30, 2023

    I've purchased a car of golf shirts from Lightinthebox and I'm very satisfied. The shirts have been good quality and fit well. They're also a good looking shirt. They seem to have designs for everyone. It's well worth buying from them. The shirts came in faster than I thought they would.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Aug. 25, 2023

    I ordered 2 swimsuits and never got them. I filed a complaint a month ago and I've heard nothing from anyone. Never ordering from here again if I don't get my swimsuits or my money back and I will tell my 10,000 friends on FB to share my experience.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101447567 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 16, 2023

    I have ordered multiple items over the last few months and I haven't been disappointed. The descriptions are accurate, products are great, huge selection and the delivery is quick. Will keep ordering from them. As a matter fact I'm currently waiting on another order.

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    Verified purchase
    PriceStaffRates

    Reviewed Aug. 16, 2023

    The quality of the shirt and the price point were absolutely fantastic and I would recommend your site to everybody. I also in particular enjoy the quality of the fabric and the design. I've gotten a lot of compliments at the club in regards to my new shirts. I can also say I'm constantly on the site looking for new shirts.

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    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Aug. 16, 2023

    Quite unlike AliExpress, this company's products are of good quality, promptly shipped (with excellent tracking data) from reputable vendors. Highly recommend switching from AliExpress to LightInTheBox. My orders were quickly processed, and shipped very promptly. All items have been of good quality. This is a good company to shop at.

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    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 12, 2023

    Denim dress and windproof jacket. Both were ordered on the small side. When wanting to return, the options given were disappointing. The product was fine. Just too small. Most companies you order from will give you a full refund. LightInTheBox does not. So to get 50% of my credit back I ordered another dress in the next size larger and it turned out it fit great. I would probably have ordered more but because of the return policy I am a little more hesitant on ordering certain clothes..

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    Contract & TermsPriceRefunds & Payouts

    Reviewed Aug. 11, 2023

    I order a cotton pant. I ordered it in gray. I received lime green! The company will not pay for return postage. I spent $40 on the pants. It would cost me more to return the pants than I originally paid for them. The company will only provide return shipping if the product is damaged. No offense, but I have nothing that would wear well with lime green pants. It will just be a Goodwill donation. Very disappointing. I liked a number of items on the site, but after this. I will never purchase from this company again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101362065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed Aug. 9, 2023

    The Dino Hawaiian shirt, is great! Fits pretty well, just a tad short in the sleeves, but overall good fit! The charging cable is great also, except it quit lighting up, and now does it sparingly. Both items got during a flash sale. Will probably buy them again, but of course there's plenty to choose from. For the most part everything worked out and try to use free shipping. It got to me pretty fast!

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed Aug. 4, 2023

    A bait and switch company. I bought a beautiful dress for over $58 dollars. What I got was absolute garbage that was not worth $5. Total garbage! I contacted them immediately. They said I had to pay for return shipping and they would refund me when they received the merchandise back. It cost over $25 to send it back. Yet I was determined to return it on principle! What they sent was that much of a joke! This was in May and I still have not received my refund. DO NOT DO BUSINESS WITH THIS COMPANY!!! YOU WILL REGRET IT!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101307211 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 3, 2023

    LightInTheBox gives you points that go towards shipping discounts. I also love their selections. They've got great styles to put together. You can mix and match your outfits. They're really colorful. A lot of them are bright and bold. The sizes are good and the items I buy are very body form-fitting. LightInTheBox has a fun website and it's rather addicting. I've got a whole shopping cart full of stuff that I'm still looking to order.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Aug. 3, 2023

    I first noticed LightInTheBox on Facebook and the prices were so economical that I decided I would send a few things to my nephew and see what he thought of them before I bought anything for myself. I bought some T-shirts and some Hawaiian shirts for him. It was very easy to buy anything that you want. Everything had good pictures. It had good reviews and good descriptions of the product. Most of the time, the delivery was fast because I've learned to shop for the ones that ship faster than the things that I originally bought. I look for where it says, "Ships within 24 hours." I purchased swimsuits, dresses and shirts. I've been really pleased with the quality of the products. I got everything that I was supposed to get. It was in the shape that it said that it was gonna be in. The description was spot on, too.

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    Verified purchase
    Carole increased rating by 3 stars.
    Sales & MarketingPricePunctuality & SpeedRefunds & Payouts
    After a positive interaction with LightInTheBox, Carole increased their star rating on Aug. 3, 2023.

    Updated review: Aug. 3, 2023

    Though the items didn't fit I was given a partial refund and allowed to keep my clothing which I will donate to Charity.

    Original Review: July 30, 2023

    I purchased 2 dresses from this company in sizes that correspond to what was described on their site. After waiting over 2 weeks to receive them, they weren’t even close to fitting. The top buttons did not even meet across my chest! After double-checking my order to ensure I had ordered their largest size which they say is equivalent to US 20 (I wear 16-18), I contacted them for a refund. An exchange couldn’t be possible since that was their largest size option. They offered me a choice of 30% refund or 50% credit coupon and just keep the items. I don’t want them!

    After realizing the cost of return shipping was mine, I just chose the 30% refund and I’ll donate the dresses to charity. After indicating I want the refund they now say that too will only be a coupon. This company is not legit and I want to caution everyone so they don’t get deceived. Goods are shipped from China so buyer beware!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101256650 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Honesty & Transparency

    Reviewed July 29, 2023

    The description of the items on line was a lie. When I got them and wanted to return I was told I have to ship it back to Singapore at my own expense (with tracking). I ordered 100% cotton and what I got was 100% not cotton.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101256333 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Online & AppEase of Use

    Reviewed July 28, 2023

    I ordered two handbags from LightInTheBox.com and they were bigger on the website. But when I got them, they were smaller than I expected. Other than that, the website was easy to use. Also, I like the hats. They were dressy hats. Perfect for church.

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    Verified purchase
    M increased rating by 1 star.
    Customer ServiceContract & TermsPriceRates
    After a positive interaction with LightInTheBox, M increased their star rating on Sept. 8, 2023.

    Updated review: Sept. 8, 2023

    LightInTheBox responded quickly to my Consumer Affairs review. LITB initially required more complicated action on my part before sending a refund. However, they eventually said that they'd send a $50 refund of the $60-plus original purchase price and I wouldn't have to return the two dresses.

    Original Review: July 26, 2023

    Terrific website, prices and variety, BUT... Wife ordered two dresses on June 8 for an upcoming wedding two weeks before needed. Website said to allow 3-5 days for shipping, so we expected to get them about 10 days from the order. They arrived on July 5! The dress that fit was poor quality and the nice one didn't fit (though both ordered in the same size). We followed return directions until we discovered that shipping would cost us $70 (USPS)! The company has horrible customer service (no live chat, no phone, etc.). Seems like the positive reviews are either made up or just lucky customers. I'm spreading the warning about Lightinthebox.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101230171 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServicePunctuality & SpeedResolution

    Reviewed July 24, 2023

    The dress I ordered didn't work for me, but this company provided VERY GOOD customer service in handling the matter. They were very prompt in getting back to me and offered more than one options to rectify the situation. I'm sure I will be shopping with them in the future as they have many selections from which to choose.

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    Verified purchase
    Price

    Reviewed July 22, 2023

    They arrived in a fairly reasonable amount of time (although separately). The box was banged up inside the envelope packaging but the product was undamaged. Both items were as described and definitely worth what I paid so yes I would recommend to a friend. Just remember the sizing runs small when ordering clothes. And that is all.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed July 20, 2023

    They were not the actual size I ordered. I order same size on all shirts but these did not fit and I love the app and the prices. I just don't know why these would be different so I think all should fit the same. Cause I'm a loyal customer and I will continue to buy cause you have great prices so please keep up the good offers and coupons and I will share with other friends.

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    Verified purchase

    Reviewed July 20, 2023

    I love this company and all that I have ordered from them. Products I have received are of good quality and wearable. Style is current. Have placed several orders and have not been disappointed. Shipping is great with no customs issues. Would definitely recommend Light in the Box for everyone and everything!

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed July 20, 2023

    I am very pleased with this product. It is beautiful and matches my hair perfectly in color and curls. Really needed this since my hair has fallen out by the handfuls ever since I had covid. The service was A+. They kept me notified with the tracking, and I received it quickly. Very good quality & service. Also a great reduced price on sale. Thank you very much.

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    Verified purchase
    Customer Service

    Reviewed July 20, 2023

    I have tried to reach Customer Service several times on this issue and have not gotten through online. As a person with background going back 100 years as a U.S.A military family I am Appalled that they did not write the word “Veteran” on the sleeves instead it was divided among the two sleeves, and the division doesn’t even spell the word properly when you combine the lettering. (A simple solution would have been to use a font that would fit the entire word). Also, one of the shirts was to have the word Navy written on the left sleeve. It did not.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101189591 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Online & AppTransparency

    Reviewed July 16, 2023

    I recently purchased shirts for work and a couple of pairs of shoes. The quality is good but what I got doesn't match what the picture showed in terms of colors and the way certain patterns were. The pictures and what customers are actually getting could use some upgrades. LightInTheBox can have better descriptions of the materials the items are made of. Also, their website would say your package is on a plane and they're trying their hardest to keep you updated. But it's not the best updated system. Other than that, if these improvements happen, they would be a great website to buy clothes from.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & App

    Reviewed July 16, 2023

    The quality of the clothing that I've gotten from LightInTheBox is great. Also, using their website was really easy. But there was an order I did not receive and it showed it was delivered. I reached out to customer service but I couldn't talk to anybody. I had to follow prompts. They offered me a $10 credit but shortly afterwards, I got the order. I was trying to get on there to let them know that I received it and they're gonna cancel the $10 but I couldn't even find any way to do that. I've terminated my account with them, though, because when you find sites like this, it's somewhat addicting.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 15, 2023

    Is Light in the Box trustworthy? NO, not in my opinion after today, July 10, 2023. Is LightInTheBox legit? Yes. LightInTheBox was founded in 2007, trades on the New York Stock Exchange, and serves customers all over the world. Some reviewers who have reported difficulty with customer service say the company has cleared up their issue. AND SOME CUSTOMERS ARE MADDER THAN HELL! At THE LACK OF CUSTOMER SERVICE! Their CUSTOMER SERVICE STINKS TO HIGH HEAVEN & BEYOND! Here's my story. I did order a bicycle jacket for my husband and he was okay with it. A day or so later I ordered close to $200.00 worth of merchandise. One of the five tops I had ordered was 'OUT OF STOCK' and they did credit my charge account. The remaining four tops finally showed up weeks later.

    To my disappointment they did not arrive in time for the wedding I was going to. The tops that did show up, DID NOT LOOK AS NICE AS THEY WERE SHOWN on the computer screen. I followed their “RETURN INSTRUCTIONS” and PAID $28.85 IN POSTAGE TO SEND IT BACK TO CHINA & filled out the 'CUSTOMS PAPERWORK'. This was back on December 12, 2022, NEVER HEARD A WORD BACK. I had 'TRACKED' the package from Alabama all the way to China. The trip took the better part of a month to get there. Then it looked like it was stuck in one spot in China. I waited another two months, still no word. I wrote the bank of my charge card to file a report. The bank wrote me back and said they couldn't help because of the length of time, etc. Then 'LO & BEHOLD' on JULY 10, 2023 the UNITED STATES POSTAL SERVICE delivered the package BACK TO ME WITHOUT ONE WORD FROM THIS LOUSY COMPANY.

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    LightInTheBox
    Response from LightInTheBox
    Dear customer,

    We have initiated the refund of ​70.96$ of items' value.

    The refund will be sent to your card which you used to pay for this order. It usually takes 1-3 working days to be processed by us. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time: http://litb.cc/l/wZRm

    Would you please update your review basing on the solution we gave?

    If you need more help, please feel free to contact us.

    Sincerely,
    Slava

    lightinthebox.com Customer Service

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & Payouts

    Reviewed July 14, 2023

    I was asked to give a review for a $25 gift card. I like this site. It takes a bit for me to receive the order, but so long as the whole order gets shipped, I am good with waiting. I like the sales. I will continue to order from here if you keep sending me complete orders.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 13, 2023

    My stuff was disposed of by USPS because LightintheBox didn't pay for shipping! Plus, I couldn't find a number to call so I have no idea if I will be refunded. DO NOT ORDER FROM HERE! I don't care what others say: this company sucks!!!!

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    LightInTheBox
    Response from LightInTheBox

    Dear Customer,

    The refund has been issued several hours ago, so it should have arrived to your PayPal account very soon. Please check your PayPal account in next 1-2 business days.

    If you still don't receive it after 2 business days, please contact us and upload the photo of the transaction details of your PayPal account. We'll check it with PayPal.

    Thank you for your understanding.

    Sincerely,
    Slava

    lightinthebox.com Customer Service

    Verified purchase
    Customer Service

    Reviewed July 12, 2023

    The blouse fabric and fit were great and as expected. The window film is good quality with heavy film and looks that it would adhere well except it is the wrong pattern. However return was easy with customer service. Overall a good experience even with the error in product design.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 12, 2023

    This was my first order by with LightInTheBox.com. The experience was very pleasant. Up-to-date and detailed order tracking helped a lot. The delivery was fast - just a couple of weeks, which is very reasonable. All my items arrived nicely packaged and sealed. I will be ordering more very soon.

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    Verified purchase
    Staff

    Reviewed July 12, 2023

    I'd highly recommend Lightinthebox. Amazing shopping experience indeed. All items are superb quality! Unique designs on the shirts I got. Just love them. A pair of pants I ordered don't fit but sizing is something to definitely pay attention to when ordering. Regardless of that, I'm very pleased with the items. In my next order I just go for a size larger with my pants

    Thanks for your vote!
    CoverageSales & MarketingPricePunctuality & SpeedRefunds & Payouts

    Reviewed July 12, 2023

    Bought blouses early June. Received July. Quality was terrible and returned items. Had to pay for returns and was a task I had to perform rather than seller. Seller very apologetic, but never offers to cover costs other than to discount on next purchase which will never happen. Stay away.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 12, 2023

    Everything was excellent and a great price. Shipping was fast and everything was packaged so there would be no damages. I will continue to buy from this company because the price and quality are unmatched. The selection will satisfy the entire family. From Grandpa all the way down to the smallest member of the family

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    Verified purchase
    PriceStaffRates

    Reviewed July 12, 2023

    I have ordered a couple of times from LightInTheBox and have been extremely happy with my purchases. For instance, I had ordered some shirts and a lot of co-workers were really liking them. They were well made, the colours popped, and the details were outstanding. A few people asked where I got them and I know for sure three people had placed an order within one day! So thank you for the great quality at affordable prices, not to mention the huge selection of products! Robert **

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    Verified purchase

    Reviewed July 11, 2023

    Very nice Solar Outdoor Wind Chime Light Moon Sun Star Lamp. I love decorating my garden with solar lights and these are a great addition. They bring my garden to life in the evening. I’ve only had them for two weeks but am very satisfied with their performance and appearance. They bring my garden to life in the evening. The Solar Outdoor Wind Chime Light Moon Sun Star Lamp. are very very pretty.

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    Verified purchase
    Customer ServicePunctuality & SpeedTransparency

    Reviewed July 11, 2023

    Very happy with quality and time to receive package. The items were well packaged and in great shape. I am happy with my purchase and will buy again. Items are as seen in website and sizes are accurate. There were email updates throughout the packing and mailing process. The box arrived quickly and all items were well packaged.

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    Verified purchase
    PriceMaintenanceStaff

    Reviewed July 11, 2023

    Peronally - I know that these orders come from China and returns will be expensive. However, this time I could not physically get to "return options" on one item - just would not work. Only the first 4 items of the order displayed and I wanted to return the 5th one. I did just input this text into another item with a description and I did get a return of approximately 50%overall of the two items I wanted to return. Usually the sizing guides are pretty accurate. In one instance however, a 58 inch bustline was indicated as a size 12-14 - I knew one of the two sizings had to be wrong - it was the size 12 to 14. This really was a 58 inch bustline - the equivalent of a size 4XL.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed July 11, 2023

    I’ve been very pleased with the products, prices, quality, shipping time, and customer service I have received so far in my experience with LightInTheBox.com. The boots I purchased, for example, would be two to three times will continue to shop with this company and I will recommend them to my friends. Two thumbs up.

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    Verified purchase
    TechPriceRatesTimeliness

    Reviewed July 11, 2023

    I was unsure of the quality of the clothing given the price but I must say that I have been wonderfully surprised and happy with what I’ve ordered. For myself, personally, I noticed the sizing to be tight at my normal size. This occurred on my 1st order and they exchanged it immediately, sent out the new size the next day, and didn’t even require me to return the wrong one. So far I have I am very pleased.

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    Verified purchase
    PriceRates

    Reviewed July 11, 2023

    The shirt ordered was quite good and the price was top-notch. The bracelet however was smaller than what I thought it would be. Though it's still manageable. All the same I give 5 stars out of 5 stars in total for the product, service and delivery. I have recommended the seller to a friend already. We hope to see more products available with reduced delivery times too.

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    Verified purchase
    PriceRefunds & PayoutsHonesty & Transparency

    Reviewed July 11, 2023

    The sweater is very disappointing, the back around the neck is unfinished and looks ready to unravel. It is also shapeless and cheap knit. The long open shirt is the only one I like. The colors are soft, but as it is too hot to wear it right now I cannot judge much yet. The other shirt looks like nothing in the picture. Is is dark and drab, not the beautiful green and golden stripes. I wish I could return them but I do not want to pay for shipment. The pictures show such beautiful items that I thought I would buy more, but not now. I do not know how you can misrepresent your clothes in such a disappointing way. The least you could do is give me a rebate. Thank you.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101121953 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed July 11, 2023

    Women's multi-color jumper. This has been a wonderful shopping experience. Ordering was easy and the item was shipped on time. The product is of really good quality. I've been very happy with it and I will shop there again. I hope I have found a good online store and I think I have.

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    Verified purchase
    Staff

    Reviewed July 11, 2023

    On this website, I found everything that I needed or wanted but was not a first necessity things to buy. I was glad to find out that I can afford them, especially in today’s time. I’ve bought small things like clothes, personal care, house and car supplies. Everything arrived in time, packed carefully. Products' quality are as expected, oftentimes better than expected.

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    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRatesValue

    Reviewed July 11, 2023

    Men’s Watch was perfect and I definitely recommend a friend to from this website. My order came in fast and the process was easy. I already ordered again from the website and will continue to do so. Thanks again for making the process easy. “I got a men’s watch and I’m very satisfied. They are high-quality and worth the money. The store also offered free shipping at that price so that’s a plus!” I couldn’t be happier with my online shopping experience. The website was user-friendly, making it easy to find the perfect watch. The checkout process was smooth, and I received my order promptly. The men’s watch arrived in excellent condition, exactly as described on their website.

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    Verified purchase

    Reviewed July 11, 2023

    The picture of the linen pants showed them coming down to the ankle. I didn’t check the measurements properly I guess because they only come down to my mid-calf which wasn’t the look. I was intending but aside from that they’re nice quality and I’m sure will look great on somebody else.

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    Verified purchase
    PriceStaffRates

    Reviewed July 11, 2023

    Two shirts arrived and one was M when I ordered XL. I have ordered before from this company and found the quality of garments V price to be excellent. I am a little disappointed with this error. I don't have time before a vacation to reorder. Prev orders were perfect hence I kept using the service.

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    Verified purchase
    StaffTransparency

    Reviewed July 11, 2023

    I have probably bought 10 pieces from this company. I am very pleased with their service and they are very thorough with delivery updates. I live in the deep south, and the weight of their garments keeps me as sweat-free as possible. So far they have all held up and even looked better after washing and drying.

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    Verified purchase

    Reviewed July 11, 2023

    I am pleased with the top… It is a pale yellow with pink flowers… That being said it is not exactly like the picture… The detailing is very fancy in the picture but the top I received is pretty and has a similar picture but is lacking the sparkle and 3D that I expected on my top. I think the fabric is good quality and it should last a long time but it is not 3 dimensional.

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    Verified purchase
    Refunds & Payouts

    Reviewed July 11, 2023

    Dress with print was a fabulous fit for me with great length. The plain dress was a bit too straight and added very little to my shape and was a bit too long. Their refund policy was great! Both were very good quality and will order again with this information going forward.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed July 11, 2023

    I was quite apprehensive shopping LightInTheBox.com, but my fears were completely irrational. The experience was amazing, the shipping was fast and secure and the products were of quality and meet the description on the website. I'm quite impressed with the all experience and already bought my second set of products.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed July 11, 2023

    I have ordered from LITB several times and I have never been disappointed. They provide good quality, good prices, and a good selection of items. They shipped quickly after they run through their Quality Control. I highly recommend LITB for some of your clothing selections. They have a very good variety of Men's Graphic Tees, along with many different categories.

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    Reviewed July 11, 2023

    I have 3 orders with your company. Very happy with last two shipments. First shipment took a long time, didn’t think I would order again. However tried again and was very happy with shipment and products. Will be ordering again real soon. Love all the products your company has. Also the seller's sizes sometimes are varying, sometimes a small is very small and sometimes a small is almost large. That’s the only exception otherwise everything is great!

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    Verified purchase
    PriceRates

    Reviewed July 11, 2023

    Overall I am pleased with Light in the Box. Prices are fair and choices are good. Shipping has been quicker than expected and I am still working on getting sizes right for myself and being international well returns are not happening. I continue to find things I like and recommend them.

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    Verified purchase

    Reviewed July 10, 2023

    Love the colour and the saying on the golf shirt, design is really nice, the guys will be pleased when they get them for tournament.. We wanted something to stand out and I do believe these shirts do just that, the purple design is one of our signature colours, so everyone will see us coming.

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    Verified purchase

    Reviewed July 10, 2023

    It took a bit longer to arrive than expected however the products described were accurate. I was impressed with the value and quality of the products. The briefcase was perfect and I enjoy using this product. The pants were as described and are fun to wear. I will order from them in the future. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 8, 2023

    When I arrived at Drive Time everyone was so polite and helpful. Destiny was great helping me. She was so patient while, I was deciding on which car would fit my needs. She showed great customer service. Deantae finished up my paper work and he was great and showed great customer service. It was fast and easy to get a car. Thank you Drive Time!!

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    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed July 8, 2023

    I did not receive simple Brand charm anklet shell and starfish. I did receive the sandals and stylus pens. I would appreciate any help you can give me. I have had this happen before and wrote in review but no response. I am 70 years old and disabled. I don't know a lot about computers.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 7, 2023

    It was more than 2 weeks late, and once it got here, it's not wearable. It's too big for its size as I ordered my typical size, and it doesn't look like what I ordered. But my dog now has something we will use as a blanket for his bed!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase

    Reviewed July 6, 2023

    I found that many of the dresses did not fit as well as expected. Also the material was thinner than I thought. I ended up keeping some and donating the others. Lessons learned. The dresses tend to be small and even at the largest size they don't look as flattering as the picture.

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    Verified purchase
    Contract & TermsPrice

    Reviewed July 6, 2023

    I was happy with items ordered but would have preferred to see the back of the dresses I ordered. Unfortunately both did not fit. Jackets were too tight in the arms. I was going to send back but was offered a small credit instead because it cost me more to send back than item's value. The shoes are perfect and worth what I paid. The shaper was also way too small and I ordered largest size available. Not as stretchy as I thought it would be.

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    Verified purchase
    Punctuality & SpeedOnline & AppRefunds & PayoutsStaff

    Reviewed July 6, 2023

    I have had great experiences purchasing from Light in the Box. Products arrive on time and as described. There has been one time I have had to return an item due to size being smaller than expected, and the refund was taken care of quickly. I enjoy the products, the website is well organized, and I will continue to shop at Light in the Box.

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    Price

    Reviewed July 6, 2023

    I am very disappointed with the delivery of my last order. I was supposed to have no delivery charges because I was a gold member. Two items have been canceled and shipping costs have not been adjusted accordingly. The order preparation time was very long. I hesitate to order from you again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101074174 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceRates

    Reviewed July 6, 2023

    I have ordered a lot of my men's clothes from you and am very happy. Just ordered more, and good quality and the best prices. Even ordered for my new vehicle and animals. Keep up the good work to all your work force, many of my family members also have ordered from you. They always complement me when wearing your clothes.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 5, 2023

    All of the items I received were as I had expected. The material and the quality was most excellent, the fit was perfect. I would suggest your company to anyone. I will continue to purchased from the company. The company was prompt in deal with their customer. I received the packages on time as specified. Thank you.

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    Verified purchase

    Reviewed July 5, 2023

    My only negative about my order was that one of my shirts came with a design that was not centered on the shirt properly, which is not a big deal. Other than that, I am enjoying the products I got and will definitely get more from Light in the box.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 5, 2023

    I received an email from Light In The Box.com. It had a Hawaiian shirt, in different colors, listed for $4.99 if purchased through the email. I bought 2, 1 in 1 color and the other in another color. They were a Father's Day present for someone. I received them last Thursday and gave them to the person they were for. He loved both of them with one exception. The shirts were tight around his belly. The website's policy for returns is that within the first week, if the person isn't happy for any reason, the item(s) ordered can be returned or exchanged. Also if the size or color is wrong, a return or an exchange can be made.

    All I have been getting is that I have to take them back out of the bags that they came in, unfold them, measure them and take pictures of them to send them to the company. Shouldn't measuring them be on you and not me? Also, the option is to keep the shirts and get like a coupon. What good are they going to the person if they are too small anyway? All I wanted was the address to send them back, which I'll probably have to pay the shipping for, and for them to send me the 2 shirts in a 5XL size. Nothing more and nothing less. Even by their own website, what is all of this other stuff? This is why I'm not happy with this company.

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    PriceRates

    Reviewed July 5, 2023

    The fabric of the dress was nice, but I am an older lady, and I can't wear an eyelet dress that is not lined. I just can not have my underwear showing through the eyelets, even if the color does match. I just can't do it. Otherwise I love the dress. The lace sleeves are beautiful! The other dress is nice for the price.

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    Verified purchase
    Communication

    Reviewed July 5, 2023

    I order a great quantity of goods through Light In The Box and am very happy with the service and merchandise I ordered and received. Most of the time I receive my goods in a timely manner. Light In The Box keeps me informed on shipping throughout the shipping process. I plan on buying more goods for my store through Light In The Box.

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    Verified purchase

    Reviewed July 5, 2023

    Casual dress, one piece bathing suit and collar cooler. I am totally satisfied with the service and the products that I have just purchased from you and plan to order again. Bought the collar cooler for my daughter, and she is beyond thrilled with it! The fit of the bathing suit was great and so was the dress.

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    Verified purchase
    Price

    Reviewed July 5, 2023

    Shoes too small, too expensive to return the goods. I will never buy any other shoes. I have purchased before and I am completely satisfied with my previous purchases. I have not kept the details of my previous orders (order number) because I received them in good condition and within a reasonable time. For my shoes, it's a shame. As they have been worn a few times to get used to them, they are not exchangeable, but finally too small. (sore feet)

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    Verified purchase

    Reviewed July 5, 2023

    Everything that I purchased was in good condition and fit perfectly despite one order which was the women's high waisted capri workout leggings that fit just a little too snug for them to be a size LARGE. This was my 3rd order through Light In The Box and I will continue to make purchases through this site.

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    Verified purchase
    Refunds & PayoutsBilling

    Reviewed July 5, 2023

    Everything I ordered was not like the photo description and Ill-fitting and horrible quality. And I’m not satisfied with your terrible return policy!! I would have to demand that I get full refund once your company has received my shipped products. I don’t want any percentages off new orders, nor do I want any free giveaways! I don’t want to split my refund with credit for future purchases!! Just want my credit card refunded please, thanks.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101074188 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Price

    Reviewed July 5, 2023

    All my orders have been smooth and easy, for the most part as described. The only thing I have noticed is when I order 2 or 3 Earrings of the same item I often get shorted and only receive 1 pair, it must be a picking or warehouse problem I suppose. I never file a dispute as most items are inexpensive and not worth the hassle involved, but thought you should know. Otherwise all is good, I will continue to purchase.

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    Verified purchase

    Reviewed July 5, 2023

    Extremely pleased with all of my orders. I would recommend to a friend. Polyester fabrics are very nice, light and pictures on men's t-shirts don't fade after washing. The sizes are true to the size charts. The denim dress that I ordered was absolutely fabulous. Will be ordering more for fall and winter fashion.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 5, 2023

    I have already received one order from them and have ordered more based on the QUALITY of the first order! I was afraid that - at those prices - the quality would suffer. Well it did not! The quality is EXCELLENT! So far - every dress (and other items) I have ordered are as good or better than the (much) more expensive sites that I order from. It takes a while to get here - but it's well worth the wait. The clothing is just beautiful - good fabrics and perfect sizing! I am amazed - I was afraid I'd have to donate things to the local Thrift Store! But - NO - I am keeping everything and have already gotten a huge compliment on what I wore last week! I will be purchasing again and again - I've already placed another order! WOW - what a find!!

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    Verified purchase

    Reviewed July 5, 2023

    Ordered from Light in the Box several times and am pleased with each order. My first order was several shirts that are comfortable and fit well. Second and third orders were swimwear and are nice and colourful. My daughter picked one and she is happy with the fit. I will be ordering again. Due to the orders that I had received, my oldest daughter also ordered from this site.

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    Transparency

    Reviewed July 5, 2023

    The products I have purchased are all of good quality. It's the mailing system I am dissatisfied with. The tracking isn't updated often. One order was silent for almost 3 weeks. If you could improve with the mailing (I know mostly out of your control) I would probably buy more often.

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    Verified purchase

    Reviewed July 5, 2023

    I ordered this polo shirt for the 4th of July week. I play golf and was attending a couple of events. The shirt arrived in time and was perfect!!! I received many compliments on it, and when I played golf in it, it released the moisture very well. I will be buying more items from here.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed July 5, 2023

    I was very pleased with everything I ordered. All items fit very well and they were exactly as described on the website. The delivery was very slow and tracking was spotty. I will give some time to see how the clothing wears but overall I pleased and will order again if all goes well..

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    Verified purchase
    Customer ServicePrice

    Reviewed July 5, 2023

    All the clothes were very nice and comfortable to wear. Dealing with customer service was very easy and they were very easy to deal with, was very happy with the service and appreciated how nice they were. The clothes are decent quality, and cheap, so very happy with my purchase.

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    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 5, 2023

    It is ok. I don’t like some products but they help with the refunds. Quick process. On time shipping. I do like some products. The size is still challenging for me. I am unsure about how to return in the future due to long distance. I would try to order again.

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    Profile pic of the author.
    Verified purchase
    Punctuality & Speed

    Reviewed July 4, 2023

    After waiting impatiently for my order to arrive, I am greatly disturbed to see the horrendous material used. The colours don't match the ones in pictures and sizes are absurd. Please think before you order.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101054918 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingPunctuality & SpeedValueFollow-Through

    Reviewed July 1, 2023

    My order was received promptly as expected. The skirt and shirt were as expected and sizing was good. All items received were as advertised and true to colour. The golf attire was good value for the fabrics involved. This was my second order with LightInthebox and I am completely satisfied with all aspects of my order.

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    Verified purchase

    Reviewed June 30, 2023

    Everything arrived as pictured. I am happy with the blouses received in this order. The colors were accurate and they fit well. The bracelet was OK but not as blue as pictured....more blackish. The good thing is that I can use the parts that I like best! I am ready to place another order!

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    Verified purchase
    Refunds & Payouts

    Reviewed June 30, 2023

    Ordered three pairs of pants. LightInTheBox would not give me a full refund, and wanted me to pay shipping. They offered a reduced refund or a very arduous return process, including taking pictures of the clothing juxtaposed against a tape measure. They made it so difficult that I just donated the clothing and decided to remove LightInTheBox from my life.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101031365 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 30, 2023

    I love the beautiful dresses I've found on Lightinthebox.com. I have not seen dresses like these anywhere else. I refer to the size charts when ordering, and I've been very pleased with most of my purchases. A couple of the dresses were cut a bit different from the advertised images, so I was not as happy with those. Customer service responded quickly to my messages, and gave me the option to send photos and return them or to get 50% back as credit to my account.

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    Verified purchase
    PriceRates

    Reviewed June 29, 2023

    I purchased clothes and was surprised by the quality and delivery time of LITB. Although I saw negative comments on internet, I was pleased with my personal experience! The golf clothes are very original and the prices amazingly low. It is difficult to trust Chinese websites but I admit that this one is great!

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    Verified purchase
    Staff

    Reviewed June 29, 2023

    The shirts are fantastic! Love the style, colors and love the fit. The shoes are very stylish, however shoe sizes are sometimes inconsistent. Business style are sometimes too tight, the slip-on maybe a little big. The bag was great! Just what I was looking for to carry my items during travel. But overall great place to shop online.

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    Verified purchase
    Staff

    Reviewed June 29, 2023

    I've only ordered from your company a few times. So far the experience has been excellent. Items arrive on time, are as described, and are of good quality. I will likely be ordering again in the future. You do offer clothing styles I can't seem to find in other retail locations or websites. Keep up the good work.

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    Verified purchase
    PriceRates

    Reviewed June 28, 2023

    GREAT selection, really loved the brightness of the dresses once they arrived. Sizes are pretty accurate, but I also did a couple different sizes to see which fit best and I can wear both the 2X and 3X comfortably, the 3X is a little looser in the waist. Definitely priced to sell, and I'll get some more now that I have confirmed sizes!

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    Verified purchase
    Customer ServicePriceRatesValue

    Reviewed June 28, 2023

    I ordered two dresses, one of which was the Women's Two Piece Dress Set Casual Dress Print Dress Outdoor Daily Active Modern Pocket Print Midi Dress V Neck Half Sleeve Floral. I ordered both dresses according to the size chart for each dress. This dress however is too small through the bodice. I had hoped to exchange the dress for a larger size but by the time I pay the Return Shipping plus a large $ shipping amount to send a larger size exchange dress, the overall price for this transaction is not worth it. I'm looking at some $30 total in shipping alone just to get this dress in the correct size. I am so discouraged! I paid $13.20 for the dress plus it would cost an additional $16+ in shipping charge to exchange the dress on top of the $15.58 shipping charge that I have already paid. That's ridiculous. I am so disappointed! Plus, there is no easy way to reach Customer Service.

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    Verified purchase
    PriceRates

    Reviewed June 28, 2023

    I begin to buy with your comptany for a while and you have à great choice with good price. The delivery is faster now. The only point is that the size is not always correct..it will be good if we could have Canadian size. When the item doesn't fit we lose our money because it's too expensive to return the item and a lot of problems. Anyway it's à good company and I love To buy with thém.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed June 27, 2023

    I would like free shipping more often. I have over $300 in my cart and won't put through as I am not paying for extra shipping. Also it is way too expensive. If you look at my order history I do buy a lot but I am reconsidering now. Thank you.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsValue

    Reviewed June 27, 2023

    I ordered a size larger than my normal size and I couldn't even get them on. I contacted customer service. I wanted a full refund but got percentage off on my next order. I will be advising anyone not to order from your company as they do not refund in full. To sent the product back you have to go to major things to return an item. That is not worth it to me. Your return policy stinks.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 101001232 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & Speed

    Reviewed June 27, 2023

    I have ordered several items from this company, including tee shirts and lingerie. All are top quality and the delivery was amazingly speedy! I will likely shop here in the future and highly recommend to others. Only drawback is the lingerie fits small. I am normally medium and needed extra large.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed June 27, 2023

    Very nice designs. The material is good. Undersized for North American women. Would suggest making the arms larger in diameter and waists larger for middle aged women. Perhaps it would be good to offer an age selection to differentiate between young women and middle aged ie. over 40 years. Pricing is good and your customer response is great. Thanks Derwyn **, eh.

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    Verified purchase

    Reviewed June 27, 2023

    The clothes are well made and beautiful. The blouses do not accommodate large breasts so it is hard to determine correct size. Shipping is timely and accurate. Colors are as shown in the pictures online. There are no laundry instructions. So I wash by cold water with Woolite as soon as they arrive.

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    Verified purchase
    Sales & Marketing

    Reviewed June 27, 2023

    Love the dresses and shoes!!! The dress has beautiful colors and the brown shoes comfy. The dress is a little long but it's comfy And bras are good. The size is accurate. The pink slip on shoes run smaller than the size on them. I love the discounts with LightInTheBox and will be ordering again soon!!!

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    Verified purchase
    Staff

    Reviewed June 27, 2023

    On the whole, I'm quite satisfied with every aspect of my business with LightInTheBox. The only thing I think could be improved is the information on certain garments; more details would be appreciated like the length for summer pants, the number of pockets, care instructions, more details on the fabric used...

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    Verified purchase
    PriceStaff

    Reviewed June 27, 2023

    Positive comment - The shirt fabric is very high quality. Very soft and easy to care. The mesurement guide is also.
    Negative -
    One item on two have been cancelled because too many orders are coming in!! Really!
    Shipping fees are a bit too expensive.

    Shipping is a way too !ong!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29444195 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    PriceRates

    Reviewed June 27, 2023

    I have ordered shirts, shoes and a rug so far. I am a very impressed with the quality and you can't beat the price! The shirts were of decent material, the shoes are very impressive. And again, the price of these items is more than fair. I personally will recommend this site to all my friends. And I would advise them to try it for themselves.

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    Verified purchase
    PriceRates

    Reviewed June 27, 2023

    I love the colors of the clothes I bought. I should have gotten the size larger. The material the clothes are made of is thin and hard to iron. I guess that's why they can be sold at a good price. The clothes are comfortable. I will probably order again and just get larger sizes. But it does take a good while to be shipped.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29444171 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase

    Reviewed June 27, 2023

    The tights are gorgeous. The only problem is they do not fit over the boot. They are made for someone with tiny tiny feet—and my daughter only has small feet. We were able to tuck the clips and fold them for figures and loops, but these cannot be worn for what I had intended. Four stars because they weren’t completely useless.

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    Verified purchase
    Staff

    Reviewed June 27, 2023

    I received my new wardrobe for my summer this year and found that there is great quality, and perfect fit for what I purchased. I am a little shorter, petite, but curvy and small chested. The clothing fit me perfectly accenting me and my perfect figure. :) The jewelry I purchased was a perfect compliment to the clothes. I have worn both together and received many compliments on the clothing and how amazing I look. I feel beautiful and comfortable and these were a great addition and make me shine. Thank you for making such amazing quality clothing and providing pieces that accent each amazing style.

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    Verified purchase

    Reviewed June 27, 2023

    I bought a two piece striped swimsuit and was worried about the quality but it is very nice and true to size. I have received a lot of compliments on how cute it is. I definitely would purchase from them again! The swimsuit isn't made cheaply like a lot of the ones I purchased through the mail. It looks like it will wash well.

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    PriceEase of Use

    Reviewed June 27, 2023

    The return process of this company is the most convoluted, non-intuitive, expensive, time consuming unforgiving policy I have ever encountered. If you like solving cryptic puzzles designed by Einstein, you might enjoy traversing this return process. It is like a never ending treasure hunt. I will never shop at this business again!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29444151 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    PriceStaffRates

    Reviewed June 27, 2023

    I’ve been totally impressed w/ all my orders. Prices are amazing for the quality of items. Will continue to order obviously many items! Items I have ordered are very useful in my daily life as well as for special occasions. No one comes close to a bountiful and varied items. Thanks!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 26, 2023

    I have purchased several items from Light in the Box and have always been pleased with the service. The response is very efficient, confirmation and delivery are well documented and timely with good tracking capabilities. If there is a delay with delivery they have offered compensation. All articles purchased have been as illustrated and of good quality as described. They include pictorials and verbal descriptions of their products, including type of material, care instructions and sizing charts which I have found very helpful. They include reviews from previous purchasers of products which is the best form of feedback for a product. I have always been pleased with the service of Light in the Box and look forward to utilizing their service in the future.

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    Verified purchase

    Reviewed June 24, 2023

    We ordered three women's nighties - one of which was portrayed on the site as having holes where the breasts are located. Two of them came through exactly as expected - the one I described came through without breast access holes. Still satisfied overall, just disappointed with that confusing portrayal of the item.

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    Verified purchase

    Reviewed June 23, 2023

    Received these items, and was pleased with them. They are lightweight and great for summer wear. Have ordered many items from LightInTheBox, and like all of the items. Will be placing more orders in the coming months, as the seasons start to change. I do try to give reviews for products received from all the websites that I order from. Zulily, Amazon, Ebay. Sometimes though, I forget, or get busy and slips my mind to do so.

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    Verified purchase

    Reviewed June 23, 2023

    Love them, tops fit great, but bottoms run a little small. Love the vibrant colors, the choices in swimsuits, and the all around offers, Shipping is the pits, paid the extra for express shipping and it took almost three weeks to arrive. They said time starts once the order is processed.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2023

    This company has changed my mind about quality of products and services from China. I have received 8 different orders of clothing in Canada and am impressed at the quality of material and design. Every shipment has been excellent, tracking is top quality and service response is efficient and prompt. I had one problem with size issues and it was solved quickly. I highly recommend this company...5 stars all around. Ed

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    Punctuality & Speed

    Reviewed June 21, 2023

    Easy order and fast shipping. Shirt arrived on time and I was pleasantly surprised as it had black buttons as opposed to the white buttons in the picture. Made the item perfect for the party and was a hit. Item washed very well and should last for many more parties and last while.

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    Rates

    Reviewed June 21, 2023

    A lot of my items did not fit. They seem to be of good quality but it's hard to know what size to order. I still will continue to order from this site. There are several more things I am interested in buying and I hope my next order is better than the last.

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    Russell increased rating by 3 stars.
    Price
    After a positive interaction with LightInTheBox, Russell increased their star rating on June 28, 2023.

    Updated review: June 28, 2023

    The item I ordered did not fit and the return policy is prohibitively expensive. It had to be mailed back to Asia to get anything back. I decided to just keep it. The quality of the item was good, though. If they change their return policy, I would consider them again.

    Original Review: June 21, 2023

    The item I ordered did not fit and the return policy is prohibitively expensive. It had to be mailed back to Asia to get anything back. I decided to just keep it. The quality of the item was good, though. If they change their return policy, I would consider them again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29397612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Sales & Marketing

    Reviewed June 21, 2023

    You said I had a coupon but when I tried to apply it it wasn't there. Otherwise shopping was easy. I don't know what else to say. The site was easy to maneuver. Other than the coupon code I am happy with the product. The description was accurate, colour as shown and it arrived in good time

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    Verified purchase
    PriceRates

    Reviewed June 21, 2023

    I am very pleased with 3 out of 4 outfits I purchased. The prices are unbelievable and the outfits cool and comfortable. I will order from LightInTheBox again. These outfits are dressy and classy and I wear them to church. I would have not thought that for the price I paid that they would be so nice.

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    Sales & Marketing

    Reviewed June 21, 2023

    I have placed two orders with this company and have received most of what I ordered. The first order everything came in one package together. For the second order has arrived in 5 different packages with one more still on the way. Everything has been accurate as per the advertisement and ordering catalog. So far so good.

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    Customer ServiceSales & MarketingPriceStaffRatesFollow-Through

    Reviewed June 21, 2023

    Not really fleece when they advertise the hoody, fake fur inside but as expected. Hood quite a bit bigger than the scale of the rest but colors are incredible, T-Shirt is awesome as advertised and price can't be beat. Will shop with Light In The Box again for sure. Shipping times are accurate and the tracking emails are helpful.

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    Punctuality & Speed

    Reviewed June 20, 2023

    I enjoy shopping at Light in the Box.com! I like what they have to offer, it's quick, easy, and an issue-free shopping experience each time I make a purchase! My order was processed and it was received as quickly as possible. It wasn't a long time waiting for a product or forgetting you even ordered it. Time is and was of the essence!

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed June 20, 2023

    My order had items that were not as all as pictured on your site, poorly made, and the numbers on the packaging do not even match your records.... I asked for a refund on the items but sending them back to China would cost more than the items.. I just wish the items represented in images on your site were what you were selling and not just some likeness... The only thing about these pants & the image is the color: white.

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    Reviewed June 20, 2023

    I was happy with the experience and will use them when I can, was a little disappointed in the quality of the material, but it will still be a nice jacket. I have ordered some other things from here so until I receive them, I cannot comment further. Looking forward to them coming.

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    Punctuality & Speed

    Reviewed June 20, 2023

    Lovely white with pink and blue flowers bordering the skirt. I am surprised that it fits so well. I do need to sew a few stitches at the neckline "V". It is a bit too low but a pretty antique broach will complete the look. I can't wait to wear it for a warm summer gathering.

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    Reviewed June 20, 2023

    Awesome material and great fit and feel. Love the fabric and colors. These slacks pair well with many styles of shirts and occasions. Will definitely be buying more in the future. The delivery time was better than I anticipated and everything was packaged in a surprisingly nice manner. I'm definitely bookmarking this site for future occasions.

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    Sales & Marketing

    Reviewed June 20, 2023

    Your site has some nice stuff and I have been happy with it. But your site is hard to work with sizes. They vary a lot from item to item and the use of coupons you offer. I believe I have lost the value of two coupons because it does not show how to use them clearly. It's like an American trying use Chinese to follow the instructions.

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    Staff

    Reviewed June 20, 2023

    Well to begin with I love the items that I have seen, unfortunately an item I ordered did not fit but the were very helpful with replacement. They stayed in contact with me often until I was satisfied. I’ll definitely order again. Everything else fit. I am quite pleased with this company. Thank you.

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    PriceRates

    Reviewed June 20, 2023

    Absolutely wonderful. I have purchased many items and so far, I have never had any problems with sizing, colors, deliveries or anything. They have so many items to choose from and the prices are incredible! I highly recommend this place for online shopping. I have told all my friends and family to have a look at this site as well.

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    Verified purchase
    Customer Service

    Reviewed June 20, 2023

    I received two pair of dress pants. One pair was perfect! Great material and fit. I am very happy with THIS pair. However, a second pair was made of some other type of material that was of very low quality. The material was slick almost like material for a bathing suit. I asked for a replacement, but have not heard back from customer service and it has been several days.

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    Reviewed June 20, 2023

    My problem is not with your products or delivery system. I am having a problem contacting someone to speak with about a problem. I get e mails telling me that on my next order I can get the gold treatment for sign up. I have made two orders and still have not been able to do so. I figure I must be doing something wrong, but have no one to ask. Please tell me how I can talk to a person, who could possibly talk me through this problem. Please

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    Punctuality & SpeedTransparency

    Reviewed June 20, 2023

    I love the products I have bought to date, The pictures and descriptions are accurate. The sizing is accurate. I am pleased with the updates that are sent on the status of the orders. I would, like my purchases to come a bit quicker but I have learned to live with the wait.

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    Punctuality & SpeedStaff

    Reviewed June 20, 2023

    My husband loves his tshirt, says it's one of the most comfortable shirts he's ever worn. It's that cool wick material that keep you cool. Everyone loved it on Father's Day. Check out the funny but true sayings that they have to offer. And it looks amazing on him too. I would absolutely recommend. I am going to look and see what ladies things they have. Delivery was quick, no hassle. 100% recommend.

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    Reviewed June 20, 2023

    Overall happy with my products. Love my first dress I ordered. I have already placed my second order. Looking forward to my first pair of shoes. I’m now thinking about shopping for my husband, who not fond of shopping. Hopefully men’s clothing is like the dress I love. So excited.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 20, 2023

    Product excellent and to standard announced information of delivery easy to find... shipping too slow. Shipping is a crucial reason why we buy things and reorder materials. If not this may cause slower growth for the company. I would negotiate speed delivery and that will be a game changer for new orders.

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    Dennis increased rating by 3 stars.
    Sales & MarketingPriceRefunds & Payouts
    After a positive interaction with LightInTheBox, Dennis increased their star rating on June 27, 2023.

    Updated review: June 27, 2023

    I had previously given LightInTheBox a 1 star rating based on poor quality and added custom charges. After contacting the company I got a refund of the custom charges and for the clothing that I didn't like. So this company will refund if you are not satisfied. That is good customer service.

    Original Review: June 19, 2023

    Clothing is extremely poor quality....Comparable to dollar store quality. Also a ridiculous import /duty/tax is charged and your items are withheld by DHL importers until you pay this. I had to pay $43.63 dirty after paying for shipping and clothes. They don't tell you this when you order, otherwise I would not have completed the sale. Beware!! I'll never use them again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29369664 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Sales & Marketing

    Reviewed June 19, 2023

    Horrible fabric, horrible graphics, way too big - one of the worst things I ever ordered. Impossible to return. Was offered a discount on another product which I will never use. I do not recommend this site just because you can't return item unless you send pictures of why it is a piece of garbage.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29369533 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    PriceRates

    Reviewed June 16, 2023

    Thank you for the good quality at low prices and efficient shipping. I’ve loved each order I’ve received from you. I’ve received many compliments from others and suggested your site. It also seems like your returns would be easy but so far I haven’t had to return any products.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 16, 2023

    This order for 4 dresses and a long skirt arrived yesterday and the shipping time was reasonable. The price including shipping was 62.44 Canadian as a Gold member. Amazing prices in their sale! 3 dresses fit perfectly, one needs the buttons moving and is a little tight. It is very important to really check measurements EVERY time for each item in the size chart. The skirt is lovely. Being short I often have to shorten their garments but this particular order has not needed it. I have bought quite a few dresses here, the downside is that checking the site pretty much daily is addicting. Even at these amazing prices, orders add up, so take care. Overall a positive experience for me. Being a Gold member has saved me a huge amount on shipping.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 16, 2023

    The clothing merchandise is mostly good quality but be careful with sizing. It's not usually the size you normally wear. Check their size chart carefully, and the customer service is great, they always get back to you promptly and are very courteous, the shipping can get a little costly but it's fair.

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    PriceRatesResolution

    Reviewed June 15, 2023

    They have everything and it's good quality. I love them. I purchase until my money is gone. They have really nice things and I like that they have top of the notch things at a low price. It's like whatever they have, if it is a mistake, you will keep it. My last purchases were smartwatches, the fans that go around your neck, and the LED lighting that is powered by the solar and at night it lights up the backyard. It's really, really nice. I wanted to switch another watch, but then when I looked at it, I decided to keep it. But LightInTheBox got right back with me immediately. So we were able to resolve it.

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    Sales & MarketingValue

    Reviewed June 15, 2023

    I have made several orders at Lightinthebox.com and each time I have been satisfied with the delivery time and the quality of service. I really like their flash sales. The discounts are very good. The products offer good value for money. I recommend this website to anyone who wants to save.

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    PriceRates

    Reviewed June 15, 2023

    A $7 pair of ladies shoes are as comfortable as a $70 pair. The bucket fit perfect and very attractive. I will continue to shop this bargain app and continue to get great deals on quality clothing items in the future. I don't know how they can sell such quality products for incredibly low prices.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed June 15, 2023

    Your company does not give refunds unless we pay to ship all the way back to wherever in whatever country you ship from. The pennies you get back as a credit is throw out change. Your return policy is horrible. I would not order anything from your company again. The only reason I did order again was because I didn't realize at the time that when you sent a damaged item that I would only get a portion of it back as credit and didn't realize those credits had to be used by a short period of time and that the throw out change that I mentioned earlier was also ridiculous because you had to use it within a period of time and had to apply that credit toward something that cost about twice as much if not more.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29361671 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 15, 2023

    I purchased a number of items. One is in process for return. LightInTheBox customer service has worked quickly and professionally with me on this concern. The other items were very nice and fit well. I will order more items from this company. Their variety in clothing and styles are terrific.

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    Verified purchase
    Punctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed June 15, 2023

    Selection is extensive throughout the Light In The Box website. After having ordered and paid for my selections without any problems on their website, I have found that they ship promptly and without delay. The items are properly described and are shipped securely. I have shopped with them in the past and will do so again in the future. Thank you Light In The Box!

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed June 15, 2023

    I like the merchandise and prices. I get many compliments. I think the shipping could be a little faster but still it's good. I enjoy shopping on this app because there is so many items to choose from. I have shown many people the app and now they are shopping from it. I will continue to buy items from this app.

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    Verified purchase

    Reviewed June 14, 2023

    This is a great dress - the fabric is good quality and the fit is perfect. I am planning to wear this frequently this summer. The color is perfect and can be worn with multiple accessories. Perfect to dress up or down and for multiple occasions. The dress is lightweight and great for warm months.

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    Verified purchase
    PriceEase of UseRates

    Reviewed June 14, 2023

    Site was fairly easy to navigate. Lots of different choices. Products costing was fairly good. Quality of goods usually very good for the price. Fit sometimes is a little off but can easily be adjusted. Overall a very good shopping experience. I would recommend this site to everyone especially there is now a more favorable shipping fees.

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    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed June 14, 2023

    My order was placed on a table in the Lobby of the Apartment Building where I lived, instead of at my door. Anyone could have taken it. If there was no answer to the delivery person's phone call, he should have left a note and taken it back. Thank God because of the honesty of the Tenants, I received it.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29338595 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Punctuality & SpeedOnline & AppRefunds & Payouts

    Reviewed June 14, 2023

    I see many nice things to order on the website. As I am waiting for this order to even ship, about 3 weeks now, I am holding on future orders. (Offered gift cards for a review. So far, any gift cards I have received have expired before I could use them.)

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed June 14, 2023

    I placed an order for 6 items and received them 3 weeks later. Due to the sizing differences (which I attempted to take into consideration when ordering) and quality issues I would like to return 3 of the 6 items. Instead of refunding and returning in the normal fashion they are instead offering me a 20% to return to their site. If I am not happy with my original purchases, why would I want to purchase from this company again? Just to get my money back for a poor quality product that didn't arrive timely.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Slava, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 29338494 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely
    Slava

    Customer Service

    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2023

    I am very happy with my order. It came quickly-as estimated and exactly as shown on photos. The size chart was accurate and the shoes fit perfectly! I love the design, material and quality. On top of it all, they are extremely comfortable and I can dance for hours without any discomfort!

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    LightInTheBox Company Information

    Company Name:
    LightInTheBox
    Website:
    www.lightinthebox.com