LightInTheBox Reviews

I ordered a raincoat in March, received emails about delivery. Received “a It's been delivered”, I DID NOT RECEIVE IT!! Can’t get in touch with anyone to inquire about where it went!!!! I’M NOT HAPPY.

Received my order this week of items purchased from Light In The Box. There were 8 different things I purchased - for myself and my young daughter. I was extremely happy with each item as it met my expectations and was as advertised. Have already started enjoying these purchases. Have enjoyed using this company for clothing.

Do not purchase anything from Light in the Box. The quality of the clothing is poor and the company makes it very difficult to return items. I tried calling the warehouse where returns are sent and there’s no phone number. I am having my bank dispute the charge because they refuse to communicate about the issue. It is my belief that they count on consumers not following through with returns because they make it so hard. Be warned.

Thank you very much for your professional service. That’s why we will continu to but with you. Our experience with the customer service was very nice. We are waiting for the credit on our account to place another order.

Customer service is very very good and always helpful! You are not left waiting forever, response within hours or before next day. I had to exchange item after I had placed order, they messaged Back and asked for a Bit more clarification and after that it was all set. Keep up the great service!

So far I’ve liked most the items I’ve ordered. I’m sad that shipping takes so long, I’m impatient! The only downside I’ve found so far, after 3 orders, is that if I don't like something, shipping back is $$$ and not worth the cost so I keep the item & can sometimes sell it to a friend that it may fit.

Bought three items in an order: two pairs of boots and one ceramic soap dish. Two of them turned out to be good. One pair of boots is not working given the lack of the calf circumference info provided in seller's size chart; I was able to get my refund without big problem though, which is good. Given the satisfactory rate and what I paid for the goods and the shipping, I am generally satisfied with the experience, and likely to purchase from Lightinthebox again.

All the items in this order were great. I purchased a shirt for my brother with 2 of his favorite pictures on the front and back. It turned out awesome. He loves his new shirt. I love the 2 new dresses they will be nice for my cruise. I purchase all the time from Light in the Box. They have great customer service. You do need to read the sizes on clothing to order the correct size.

I was really nervous when I ordered the dress. I had only 2 weeks for my daughter's prom and I didn’t know the quality or timeframe from this company. I was surprised and glad I chose them for this special moment. The quality, service and shipment was perfection. They updated along the way and my daughter was beautiful on her prom night. I will recommend over and over and use for myself

I love this hoodie. It's light and comfortable, and warm enough to pop on on a spring day. The delivery was fast, and the price was very good. I know to order 2 sizes larger than my usual North America size which is XL. I will be ordering more from Light in the Box for my summer wardrobe, when the weather warms up.

Very good price and nice looking going to buy more and share my experience with my family and friends. Thanks and keep up. Good price and nice looking. Going to buy more and share my thoughts with the people that are coming from the world and nice looking at the way. Lol

I was a little concerned when I ordered my dress. However, I gave my measurements and the dress was perfect. It was just a little longer than I had wanted to be, but that was because I measured the length to the floor instead of my ankles, but overall, the fabric was great and I am looking forward to wearing it to my niece's wedding in July.

I stumbled on this website looking for a red outfit. Well sometimes looks are not always as they seem. I ordered this red outfit along with a few other items tattling $344.00. Well the red jumpsuit did not fit, it would not fit over my rear end. Yet they wanted me to send them pictures. Now they claimed it was custom ordered. If it was then there would hav been room for that zipper to pull up. I sent an email because that's all it allowed. Then Pablo responded and offered me $136.00 in rewards towards future purchase or $96.00.

Many clothes are not what they appear in the promo pictures. It may look like a suede jacket or shirt but it's just a print on cloth and not real at all. You can see reviews on the Light in the Box site but there is no way to leave a review. They don't appear to be real reviews from customers

They ripped me off on my order. They said I had the wrong address and sent it back. I verified the address was correct. They want 50% of the price and shipping to have them send me my order again. This is a ripoff.

I received a refund for my purchase. It took a while to get this resolved, but I am happy with resolution. The customer service people I dealt with were all very helpful.

I sent an email requesting an exchange of two shirts that came in large and I need them to be a medium as they’re too big. The 3rd shirts I ordered in duplicate and need to return it. It has been very difficult to get any type of response from you all. I love the shirts that I ordered but I’m not happy with the response that I’ve received from you all. Can someone please contact me at **.

While the shipping time was longer than I expected, Megha with customer service was able to help me get a partial discount on shipping, and I really do love the Link hoodie I got.

LightInTheBox was able to resolve my concerns and I was given a full refund.

So far I have been VERY pleased with my purchases. The clothes fit me perfectly and the quality of material and stitching was very good! I'm sure that I'll be purchasing again later on this year. I highly recommend this company, because so far they have been good and I've been so pleased with what I've looked at too! I have ALREADY been telling some of my friends about the good deals there.

I made several recent purchases, all of which have been extremely satisfying. I’d like to re-order several of the items (namely, several sports bras with lace inserts) but have been unable to retrieve my orders for selection and reorder. It would be great if this was available as it is on many other websites.

The staff at LightInTheBox were not only professional, but extremely efficient and more than fair with my issue. I was not sure if I would receive any type of reply and the company went out of their way to be helpful. I will be more than happy to continue using this company for my needs.

Be forewarned. You would be advised not to deal with this company unless you are a skilled tailor for the "made to order" dresses..You must be careful to "tweak" every criterion regarding your body shape to the customization of dresses that are even listed as/listed with standard dress sized items. It more than likely will not fit right, and now re-altering it will be expensive, if even possible. Under any of these pressures, exchange or refunds are NOT POSSIBLE. Even standardized sizes are, and I quote “made to order.” Be forewarned.

First time order from this company. Was a bit concerned after I ordered and paid that it was an international company. However as I kept up to date on when I would receive my items, LITB was very good in keeping me informed on each step, i.e., when it was being processed, packed, shipped and when I would receive. Very pleased with this company.

I ordered some shoes. Was a little skeptical if they would fit and when I received them by my surprise they fit very well and very comfortable. Also I am highly pleased with my pads. Very comfortable. Very pleased with the fast shipping even though it is a little high.

I purchased these very comfortable shirts. They feel great against my skin. The sizes description are true. Nice quality and very stylish. Great deal! All my friends ask me where I bought my shirts and I tell them Light in the Box. I also show them the app. I left the ladies know about it too!

After I finally received my item (took 6 weeks) it was too small although I ordered one size larger than I wear. They would not allow me to return the item even though they advertised that you could return them. The dress was cheaply made and unwearable. I lost $180 and would never buy from this company again!

Bought literally dozens of products.. The clothing is a scam about every third order didn't match the sizing charts. I tried six times to get a double breasted blazer, then were at least 4-5 inches out from the sizing charts.. And then customer service complained about the return postage costs. Suits pants all are great quality but I have at least 4 that don't fit because the sizing charts do not match the garments. When they say allow 3-4 cm for manufacturing, you don't know if it's, bigger or smaller but on every occasion it's smaller very little is done by the support team the reviews are a total setup, with most being written by friends by the looks of it. I don't think they will be around much longer with TEMU providing a far better service in the pacific region. Less stress and less hidden costs.

Receive package on March 26th, wasn't expecting it until April 2nd at the earliest. Appreciate the effort, unfortunately the package was already opened and a item was missing, one piece iceball maker Kettle kitchen accessory, White. I need to talk to my mail Courier. Very pleased with what items I did receive. Looking forward to doing more business with you.

I was partially refunded and appreciate the company’s efforts to resolve the situation. The person who took care of my claim was very courteous and respectful of my needs. I highly recommend this company to other buyers. I will continue to purchase from this company because of their professionalism in resolving my claim.

The items were very nice once received. Did take longer than I thought to receive the items, but that was not an issue. There were several items purchased for my husband that were smaller than the size (measurements) should have been and two pair of shoes were about 1/2 a size too big, considering the conversion size from US. I planned to exchange the items and discovered one of the items was not available in a larger size so decided to return those items. I was offered a refund for those items and allowed to keep them to give away rather than send them back, which shocked me. I had never heard of a company doing this, but was pleasantly surprised.

I was very happy when I received my 2 hair pieces. The shipping took a little long but was worth the wait! Both hair pieces are really beautiful, the shorter and longer lengths are nice and fun to switch up! I personally find them to be a comfortable fit! I highly recommend!

I was very hesitant to order from a company who uses overseas manufacturing, not only the time involved but sizes, styles and fabrics. The time involved turned out to be almost as fast as in country services, which was surprising. The sizes, along with customer feedback about their experience, is quite good. The styles are very varied so I always find things I like. It has taken a little while to get used to the fabrics but they’re fine. They seem not natural fibers, mostly, which I am not used to but they’re still nice and could be the reason why the prices are so low.

Although some of the dance/street shoes I order are too stiff, many are so good I order them in all colors. Love that because I have wide, sensitive feet, so this is a win! However, only 1 of the 4 special event dresses I've ordered are true to the size I ordered and looked exactly like the picture. The one great dress is PERFECT, though--love it!!!--but I'm not likely to order any more fancy dresses. Also ordered a lovely Bridgeton-style tiara and am likely to order more.

Customer service resolved my situation.

I had a good shopping experience with LightInTheBox.com. The multiple items arrived as described. They were all as described and expected. They were all in good condition, and I was informed on the status of the order along the way. Will buy with them again and recommend them.

All of the items I have purchased fit well and run true to size. The items seem to be of good quality. I am very pleased with all of my purchases. The only slight complaint I have is the time it took to receive them. But with shipping to California I understand why. I just have to expect that and order sooner.

I ordered a jacket and a pair of boots from Lightinthebox in January of this year. After a month with the occasional email noting "we're just about to send you your stuff!" I received an email saying "we don't have any more stock of the jacket you wanted, here's your money back". Then last week I received the boots I ordered. To say they were ludicrously unlike their pictures on the website would be a complete understatement. They looked like if you asked an alien to make you some boots, and gave it very little information about what boots were.

I ordered a shirt and paid extra for expedited shipping - before selecting expedited shipping, the estimated date of arrival was 3/16. After selecting and paying for it, the time frame changed to the 16th-25th. Needless to say, the shipment arrived late. Not only that, the shirt was very poor quality with an industrial size zipper- not a clothing sized one. The material was similar to a tarp, not anything clothing in the US would be made of for sure. I have filed a ticket as requested by the website. I am asking for a full refund including the shipping portion.

Ordered six lady golf shirts- although took a little while to ship-It took more than a couple of weeks- but you can track the shipping process. Everything came exactly as ordered and the sizing was perfect. Ladies 12 is a size L for tops. I will be ordering again from this company.

I ordered a pair of men Cargo pants on my size, but when I received the pants the pants did not fit. According to their costumer service associates they said that I've missed the return window time which is 7 days. I figure out this is a Chinese company and they give you limited time to return any item.

The print is too low and the bottom portion of the print gets covered by my pants. Either the print is too low or too big. I like the saying on the shirts and I already order more. I hope these aren’t the same. If they are I won’t be ordering anything thing else.

All order I've done was super. I have nothing to Say and I recommend 100% LightInTheBox. Big thank you. The shipping is on time. Quality was good and the Price too and you can Found a lot of things on the light in the box. It's awesome.

The products were priced reasonably and though there was a long wait between ordering them and then receiving them, they were exactly as the site described. Quality was great and they are holding up well. Definitely will be considering more purchases from them in the future. The shipping process, though lengthy, provided updates throughout so I always knew confidently where and what was happening with my order. Thanks!

The shirts were shown as being tight fitting, but when you order them based on your personal dimensions they are loose. It appears they make the product after you order so they are very slow. Return policy is designed to keep your money- it requires redundant interactions with the company before they will give you your money back. They do not cover return shipping and it is international so would be expensive.

Customers are getting too much commercial email everyday, every while. It is annoying. Delivery speed is horribly long, in average is one to two months long. Packaging is horribly bad. Packages always arrived with dirty and damaged packing. Merchandise are old, dirty, cheap material and low quality. Quality need to be improved, delivery time needs to be shortened.

Excited to share with my grandson and family; very colorful; lights are practical and easy to use; materials are good; clothing sizes fitting good; very versitile around the home and many family members have positively commented on them and inquired as to where they could also get items; make great presents for birthdays and holidays.

Ordered these shoes. Exactly as described!!! Well made sizing is right on. A small delay in shipping but it was the Chinese New Year so I understand. Other orders I have made were shipped very fast and have not been disappointed with products and prices!! Will definitely be ordering more clothing, shoes, boots and products as needed:

Terrible Experience! Don't order from them! They're based in China, which I wasn't completely considering where they were located when I ordered. So now I have a $48 cheap-looking, ill-fitting jacket. And when I requested to return it, I'm told I would have to pay to ship it to China, which is going to cost AT LEAST what I paid for the jacket. So I've lost money and have nothing I can use to show for it. My own fault, I know. But please do not order from them - because if you don't like it, then too bad. Nothing you can really do.

Good overall experience, I wear the clothes all the time and the prices are reasonable. I like the selection of clothes especially the cargo shorts. I will be a return customer and the website design is intuitive. The cargo shorts are lightweight and especially good to wear in the summer time.

Based on photo and description I purchased a dress from Lightinthebox.com description and photo was mid thigh ivory beautiful small lace pattern with V neck and skintone tulle as well as mid length sleeves. What arrived was bright white above knee large lace with white tulle and sweatheart neck/breast area. Very cheap and poorly done. With much disappointment in product received I attempted to contact them for return. They offer for you to keep the item and get 50% toward another product, or 30% cash back. I disputed for several days requesting full refund. They simply sent me the same message they already sent me. No attempt whatsoever to correct it. I then took it further with my credit card company to dispute the charge.

My only gripe with Lightinthebox is that it sent the wrong color Map of Africa shirt to my address. I specifically requested a beige and BLACK shirt. Instead, it sent me a charcoal grey (or blue according to its website) Map of Africa shirt. I submitted a review upon receipt of the 2 shirts and still have not gotten a response.

Way too long between ordering and getting your order to you. I ordered in Jan and didn't receive package till end of Feb. With Amazon you have your package no more then two wks. Waiting a month is unacceptable. Stop sending me updates on stuff I have no need or want. I will pick my choices.

I really like the choice of colors. Products are good quality for the price. Pay close attention to size charts for each individual product. I have been excited to see something I really like and just select a Large like I normally wear and end up getting something that doesn't fit. Fun stuff! It does feel like waiting for Christmas because of the shipping speed....

After posting my review, I received an additional message from customer service stating that they would issue a refund. Despite the hassle it took to get this resolved, I believe that they made effort to properly make this right. I have also suggested that they make their policies more transparent so that future customers are not faced with this same issue. I hope that they will make these changes.

My wife wanted bike pants with pockets, so I ordered: Women's Cycling Shorts Padded Cycling Underwear Bike Padded Shorts with Pockets 5D padded Bottoms Mountain Bike MTB Road Bike Cycling Breathable Sweat-wicking Sports Activewear. What we received were bike pants with NO (NONE) (ZERO) pockets. When I wanted to return, they said, "We'll give you 40% and you keep." Great deal.

Great products, and the shipping team does a great job. They kept me up to date on shipping progress and my order arrived when they said it would. Sizes were true to their chart and true to the picture I ordered. Will order from them again in the near future. Thank you.

For the most part items were of good quality but the sizing chart is not very accurate. Most of the items did not fit as were all too small. Customer service was really great though in giving me a refund for all items that did not fit. All in all I am satisfied with the company and am waiting for my second order to come in. Just hoping these ones fit.

I ordered three (3) bathing suits for this upcoming season, with the intention to hopefully liking just one more than the other two, then returning the other two. I couldn't believe how beautiful and incredibly well made these suits are made and at such a reasonable price! I honestly love them all and am keeping all three of them!

I just received my two dresses to try on for my daughter's wedding in April and when they came in they did not look good on me as I had hoped. I saw the return policy was 7 days from receipt of the product and when I contacted them to get a return label they advised me that these dresses are not returnable - not even for store credit. This company misguided me by stating that these dresses are "Made to Order" which they are not - just standard size dresses. I expect a full refund and will pay for shipping.

I don't know, but what I can say. I love shopping with LightInTheBox. They always did me right. I have never had any issues with them and I would continue shopping with them. My order always come on time. The product is always as is. I would recommend the site to all my friends.

Everything that I have ordered from LightInTheBox has been awesome. The graphics are awesomely detailed and gorgeous and it is so easy to order. You just pick something out and order it and pay for it and they ship it right to your front door. It is that easy!

I had previously ordered, and received, one T-shirt. It was exactly what I had ordered and the stencil was of high quality. Because of this I placed another order for 4 more shirts. I have not received them yet and that is the reason for only 3 stars. The order was placed 1 month ago and they still haven't shipped. I never complain but I think when you place an order for over $100 they should expedite that order.

I had ordered the golf shirts for a golf tournament my girlfriend and I spare playing in Mar 20,2024. Disappointed we probably won’t have them for the tournament but was very pleased with the options to cancel or accept a discount on my next purchase. I wished the info came a little sooner after my order so that we may have been able to replace it.

I liked all my items that I bought online. They were delivered quickly and the style and quality is very good. The size was right for all and the colours of the items is attractive. The price was all right for the goods received and I would like to shop on this site, again. There are many products I like.

UPDATE: The company resolved this issue for me by providing a refund. They seem to have taken down the listing for the product as well. I would check other buyer images before ordering to validate the images are not photoshopped and to get a real sense of what the items look like.

Their website is always as user-friendly as I would like it to be. But as far as what I look for, some of the things are hard to locate. They have a lot of cute jumpsuits and that's one of the things that's hard to locate on there. Also, their sizes are kind of wonky. It is a China website so sometimes, I get a little surprised. But I tend to order big because I am a seamstress and I can take things in if they don't fit exactly the way I want them.

The clothing looks cute online but when you get it, most of it is all polyester. Also, it was hard to figure out what size to buy because you have to really look at the small print and know where to look to make sure you're getting the right size. I have about 20 different things but only three that fit. I have a whole huge box full of stuff that I didn't return that didn't fit. It's hard to get to customer service and it’s hard as well when you’re on the site. Polyester is a cheap material and looks pretty. It doesn’t fade. But it’s the last thing you want if you're a plus-size person trying to buy something online.

There were a few problems with some of the items that I ordered. All of the agents that I dealt with were extremely professional, and did their very best to assist me in getting alternative items. They returned my inquiries promptly and politely. I will continue giving LITB as long as the customer service remains A1. Kudos to LITB!

Sizes are quite small, not North American sizes, aside for that it was a pleasant experience. I will only shop for housewares and lawn and garden going forward, the quality of the clothing I did order was satisfactory.

Beautiful material, very plush. I find it very comfortable. Size could of been 1 down. All in all very satisfied. Will go with jeans as well as dresses. Company needs to speed up there times in delivery. Otherwise satisfactory. Great prices. But sometimes the items are not exactly to picture which is disappointing.

Didn't like the fabrics. Worked hard - as required - and managed to return merchandise. Have info on package having been picked up by them. Left several voicemails. Never was refunded money or had voice mails answered. Giving up but sharing this warning.

Perfect fit (I ordered one size up based on their chart). Looks great and very well made. Even lined. Shipping was a bit slow but not by very much. This is one of many orders I have done via Lightinthebox. Each time I have been very happy. This is a legit business!!!!

I love my teddy bear coat. It came as pictured and fits me perfectly. I like the hood that ties so keep my head warm too. I have a rescue dog and it is cold here in North Carolina and it is nice to have a warm coat to take her out. So glad I found you and this coat on sale. Perfect timing! Thank You!

I placed an order of 6 items In January. They sent me an email stating that they were out of the 1 item a black skort. They refunded that money for that skort and never delivered the rest of my order. I have sent customer service emails with no response. I tried getting into my account and the password is wrong. I tried to reset my password and they won’t reply so I can't change it. The order was $155.00 and they refunded me $37.00 for the skort. I bought this for a upcoming vacation and I just want my money back.

Very Long time to receive MY order. Took more THAN 2 1/2 Weeks. Very difficulté to Communicateur anything. It is Always in English. English is Not my Language. I am french and I can not receive Anything In French. For me it is Difficulté. I Am Considérons To change to TEMU. TEMU I Hope I can receive service in French.

I can't believe it! I placed my order back in January, and here we are in February, over six weeks later, and I still haven't received my items. It's absolutely ridiculous! And to make matters worse, when I try to contact customer service, all I get are these automated responses from artificial intelligence. I can't even talk to a real person! This is beyond frustrating! On top of everything, the event I needed these items for is only four days away, and I'm left empty-handed. This is just terrible service all around. I can't emphasize enough how disappointed and angry I am. I urge everyone to be careful when dealing with this company.

I usually order clothes without an issue and they usually fit and are enjoyable. Every now and then, there is a faulty order and it's not delivered on time. I reach customer service, and they are helpful, but they are also unresponsive and quick to amend without actually amending. I just need to know when things are coming, and not have it assumed they are there when they are not.

I didn't like the idea of ordering dancing shoes online but a friend talked me into it. Shoes arrived at the earliest date they gave me. When I tried them on with normal socks shoes were a little tight. Wore them dancing over the weekend with thin socks and these felt great. Shoes look good and I received a couple compliments on them.

I love the dress. It fits everything that was listed on the website. I’m looking forward to wearing it on my wedding date. I’m extremely excited. It is also true to size. The dress is exactly what I was looking for. My seamstress stated that it was beautiful as well.

I was hesitant to order from this company at first so I read the reviews first. I've ordered from them 3 times now and have been totally happy with my purchases. Even tho they have offered a discount if I put in a good word, I would still be glad to give them a 5 star rating.

I was always weary of using online ordering for clothing. But each time I have, the product fits perfectly. The colors are vibrant and many ask where I purchase. I've recommended your website to many. Should look at a referral incentive if not already established perhaps and I'm not familiar with that process.

When I ordered this electric blanket, I ordered the wrong PLUG. So I gave the company a message that I ordered the wrong PLUG. So since I am disabled senior, they sent me at no extra cost another electric blanket EU PLUG. SO this means that I now have TWO ELECTRIC BLANKETS WITH THE WRONG PLUG. Since I live in Canada it s/b a UK PLUG. GET IT.

I was sent the wrong color of shirt. I asked for yellow and black stripes and received navy blue and yellow stripes. When I asked to return it, I was told I must return it to CHINA. They then sent me this: 1, If you like to keep the order and save the trouble to return, We'd like to provide you a reward which equals 50 % of the item price, you can use the reward directly with your next order just like using a coupon. 2, We would like to refund you 40 % of the product price if you would like to keep the order. You may either give the item to your friend or sell it locally at a profitable price. 3, If you still prefer to return for refund of the item price, we totally understand that, please let us know so we can send you instruction of how to return, Please be kindly noted in case of return package should be returned back to our China warehouse and unfortunately we have no prepaid labels.

Thank you for the refund.

I have ordered several products from this company and all have been above and beyond my expectations!! I love all that I have received and will continue to place orders as new products become available!! The quality is perfect. I have already referred others to order from Light In The Box.

I have made 5 purchases. All have been great from wearing my new clothes to having them shipped. Also sent a note on one of my items. Picked the wrong color and there was no problem having it changed to the correct color. I will be buying again. The website is also very easy to find what you are looking for.

I placed an order and received it but they sent me the wrong item. I ordered 2 pairs of linen pants in black and white. I received the black ones but rather than sending me the same pants in white they sent me another pair of black pants in a different style. Of course I informed them immediately and requested that they just resend me the white pants that I ordered and that's exactly what they did. That's what I want to make very clear, they go to great lengths to make their customers happy. Especially when they goofed up. I haven't received the re-shipment yet but they have been shipped and I should have them probably by or before Monday 2/5.

I am so very please with every purchase I make with Light In The Box. Using the size guide with the items is very useful since the S, M, L, XL are not the way to find the correct size but by using the bust and hips measurements that come with the description. The clothes are well made and the selections are awesome! I get compliments!

Light in the Box resolved the computer error where the wrong dress size was ordered and will send the appropriate dress size. I look forward to receiving and wearing the dress. Thank you

I was contacted within 12 hours of this review and the shipments stopped and full refunds. I give it a 4 because I had to go this route to get assistance. It seems to be the same person handling all these issues so maybe they only have one person in customer service?

Perfect little gift for someone to give. The roses and bear in the tin is very cute. With different colors option I am sure you can find the right one to give for your partner. The price is right and will be delivered in time for the big day. Thanks to LightInTheBox.com.

Really happy with LightInTheBox. Excellent prices, most are half what you would pay at a Walmart. I didn't join as Gold Member at the start but after getting my 1st order, I made a couple more orders and knew that I would be buying more so I joined and now enjoy $4.99 for shipping and the savings on not paying full price for shipping that the Gold Membership would pay for itself after a few more orders in the near future. They have all the cool little gadgets for good prices and lots more. I picked up a laptop bag (thin style) just to help protect it and it was under $10!!! Bought a nice Men's White winter Bomber jacket (very nice coat) for under $40. I can't lose even if it only lasts for one season. It's well worth it. I RECOMMEND that you join as member.

I've purchased different things from LightInTheBox. They have different-looking things, prettier, and colorful. My favorite purchase is one of my tops. It's very comfortable, long-sleeved, and light weight.

While I waited for my order, 2 items got CANCELLED without my approval or knowing about it; not only once but twice, on 2 separate occasions!!! I did not want to cancel these 2 items, and I want them replaced!!! *FYI....Ask the customer if they want to wait for more stock, want to exchange for something else, or want a refund...."before canceling on the customer!!!" It took 6 weeks for part of my order to arrive!!! I say "part" because of them canceling 2 items, without my permission!!!

Updated on 01/28/2024: I was advised that a full refund will be provided by consumer affairs and this is not the case. Lightinthe box are thieves, they stall your communication, make you wait 1 business day, give you the runaround to allow days to go by and justify not trying to cancel or provide full refund. Consumer affairs advised I would get full refund. Right after that this company cancelled order advising they were going to refund 123.00 out of 215.93. Need to understand when and if I will be getting my full refund. The company ignores all communication with concerns. Please people do not use this website. You will take a loss.

I do Hope that I can get a 15$ of réduction on the latest order. This is not the First Time I do order with your company. You can Check my previews orders. I believe that you will fulfill my wishes, so far I was satisfied of your expédition. Great experience of shopping online.

The dress was a pretty little dress for my kid but it was much larger than expected. I am attempting to exchange but not sure how this will all end. I had to pay for the return shipping for two shirts and the dress together which was more than I paid for the two shirts. I had to though because I do want the dress exchanged and I had to make it worth my while but I’m not sure it will be. The shirts I ordered for myself were tiny and very see through. The padding in the bust was so obvious.

Light in the Box is a unique and fun place to shop. It has quality merchandise and excellent prices. I Have bought several shirts there as well as pants and I am extremely satisfied with them. I would highly recommend giving it a try! (Some of their shirts are really hilarious).

The shirts I purchased were good, the style was right but you have to order them two sizes larger to get a proper fit. I haven't ordered pants or shoes for this one reason alone. The other items I bought were just what I wanted. I plan on keeping the app on my phone a while longer and I will order more.

Fair experience overall! Items got delivered within provided time frame. What I didn't quite like is the colors from both sweaters, which were much pale (like faded colors) compare to pictures shown. Could relate to size chart provided and sizing was quite right. Fabric is okay, not great, very thin compare to what I was expecting from a hoodie/sweater and have no soft layer inside of it. Feels a bit cool on cold Canada winter days!

The only downside is delivery time, very long. Also returns should be free. Very expensive to send back and what is offered is really low as a compensation. Would recommend to be able to print return label. It would be better and you would sell more. I would prefer to exchange and buy more and it was free.

Products are as described and the electronic ones work well. Tapestries are pretty. The tracking is fairly accurate so you know where your package is and they keep you informed as to where in the packing and pick process your order is. I will probably be ordering a few more things I have my eye on in the near future.

At first I didn't know what to expect from LightInTheBox, but with the prices being what they are, decided to give them a chance. I'm glad I did as the products I purchased are all really good quality and available in my size (except for shoes). I've placed 2 orders now and both have been handled perfectly with no complaints on either. Everything has held up to being washed and dried so far and are very comfortable. I will be purchasing more items from LightInTheBox in the future!

I'm very happy that while there was 2 items that were either defective or missing pieces to the tank top that LITB is taking care of sending me replacements thankfully. Once I get these 2 replacements I will be able to finally wear them & enjoy them. Thank you LITB.

I will start by saying I love shopping at LightInTheBox.com. Most of my wardrobe consists of 3d hoodies with heart designs or stars and really upbeat happy designs. I am a recent double amputee. Lost my legs in 2022. Being able to have exactly what I see online delivered is wonderful. In the few instances where a problem was encountered the customer service team is superb to deal with.. I am happy I found them.

I bought leggings and skirts for my wife and the process was very simple. I had everything on time and the quality is excellent. The way they described it is the same thing as what I got.

Perfect fit. Looks good on me. The only thing is that it takes a while to get here. I bought a beautiful wig and I love it. Very easy to brush without tangles. I have got a lot of comments on it. People love the color of it. Thank you so much. I will keep buying more from you.

LOVE my new blouses and jacket. All well made and quality fabric. I buy a lot of clothing and love the variety of gadgets. Every item I buy from them is of excellent quality. Fast shipping. Will continue to shop on their site. Amazing products and variety. SAFE SITE. HIGHLY RECOMMEND.

I have ordered many times from LightInTheBox and have always been satisfied with the products purchased. The product that I ordered always had good value for the price. The delivery have always been within the the time estimated. I am overall satisfied with my experiences with this company. I would recommend Light in the box to my family and friends.

I absolutely love the clothes. Very very nice look and the quality of clothes exceptional. The shipping time I really don't mind. It isn't that long considering it's in a different country than I live in. So I would expect that time but however I paid to be a gold member and it only lasted a couple months because I went to go place another order and unlike the 499 or something like that the standard shipping is supposed to be they want to charge me $35 for order. I really like the products.

Women's Coat Casual Jacket Outdoor Street Daily Spring Summer Regular Coat Regular Fit UV Resistant Breathable Streetwear Elegant Long Sleeve Solid Color Lace Green White Blue Fall. I ordered 2XL and received a garment that is a small and labelled incorrectly, the quality control is getting worse!!!! I cannot get my message to customer service on the website!

I found LITB’s web site last June and was blown away. The different designs, bright colors, and outrageous artwork on their shirts are nothing short of amazing. I recently became a recovering alcoholic and the new clothes I bought from LITB has been a big part in my new life. There have been nothing but compliments about my new wardrobe. A few shirts have had a few issues but LITB more than compensated for this. I have bought around 130 different shirts from them and plan to buy more as Time goes by. Buy from Light In The Box and save! Robert **

I love the dolls. I don’t like that we don’t have discounts codes more often. In particular my order before last one was total disaster. Washing machine didn’t work at all and light that you sent me are missing parts so cost me after your refund additional $19. That experience was very frustrating.

I bought three of these light bulb cameras to watch my cats, I am satisfied of the reception as the reception is quite clear and the coverage is even more than I need. I am also very satisfied of the delivery that came earlier than I thought. In conclusion I am satisfied of the product and entirely satisfied of the delivery.

I ordered a few dresses, shirts and a pair of handmade shoes. My order arrived on time as quoted, it can be tracked all the way from packing to delivery, nice and easy. Products arrived in great condition, clothing fits well and made well. Now the shoes are handmade and well worth the cost. They are beautiful and fit me so well and better than any shoe I have purchased any place before, I love them. My feet are narrow and these fit me like a glove and are comfortable.

I love this company! I get a lot of 3D/optical illusion shirts from here and literally always get comments on them. Some have tried to grab at the shirt, and about other shirts it makes them feel dizzy. I have also submitted photos to have put on shirts and every one of them have turned out great. I actually have a few more photos to submit to have made into t-shirts.

Good product, good value. I have purchased a number of products over the last few years and am very pleased with the service. I would highly recommend this site and will use myself again and again. Currently I am wearing a very warm fleece shirt pullover perfect for the winter. They also sell a wide variety of products and I recommend you take time to browse around and take a look at them. Shipping time is more than reasonable.

Leggings have no stretch at all and won't go on my skinny 10 year old grandaughter much less my tiny daughter I bought them for. This was Christmas gifts and very disappointed. How can I get them returned? I need a mailing label I can send to them as they live in Alberta.

I received my order and once again quite pleased with the quality and sizing. Even though items are shipped from China and it takes 3 weeks to receive, all items were as described. Unfortunately one item was unavailable and had to be cancelled. Refund was processed very quickly. I would recommend Light in the Box to my friends, I have already ordered from them twice.

I had an issue with one of the items in my order with sizing and material. I was refunded my money and I sent the item to one of my local charity stores. One issue I have with LightInTheBox is the quality of items is hit and miss. The type of fabric is not listed correctly, the sizing charts are different as some are product size and some are body size. When I look at items I usually read the reviews and go by them. I wish they had a better return or exchange as I don’t want to be stuck with crappy items..

The case had been solved by Megha very fast & professionally. I'm changing my review to 4 stars.

Pieces were found to be as described and shipped promptly. I was very pleased with what I ordered. I found the quality to be good and the sizing was Very accurate as well. I will definitely be ordering again from them and I Also would definitely recommend the LightInTheBox company to my family and friends.

I hesitated on buying since I had a negative experience in other online business, but let me tell you that my experience with LightInTheBox is been very positive. My first order came and was impressed with the quality for price, so I place 2 more orders since. Just have in mind that it takes a little bit of time for the order to arrive but the quality is great and when checking for size measure yourself and pick according your measurements. Don't go by your usual size and you won't have a problem.

I have been nothing but satisfied and sometimes beyond satisfied with both the service and product quality that I have received. Shipping times have been reasonable and fall within the given time frame. Sometimes even sooner. I would highly recommend them to anyone. They always follow up with confirmation that my order was received and are constantly sending me updates on through your the course of shipping. I plan on continuing to do business with them for a long time.

I’ve purchased many items from LightInTheBox. Some were fantastic. They looked good, and the prices were affordable. However I’ve also received items that I didn’t think were worth even a dollar. The models wear clothes that look gorgeous and I know I’m no model but it’s also the quality I look for in the photo and so often I get disappointed because the quality doesn’t seem the same. I see a lot of people are extremely happy with their products and purchases. I would like to see better quality in the clothing and a description of the materials used. The LightInTheBox company has a great selection of items with different pricing for almost any budget. The shipping does take a bit of time, and it seems to have improved plus your items are well packaged. The customer service team has always been very responsive and a big help, and I appreciate that.

Most products are reasonably priced. The selection of items is overwhelming. You can find pretty much anything on the site and then some! True to size depends on the item, can be a hit or miss. The quality of the product is 50/50. I've bought really nice quality items and I've bought items where I was disappointed with the material.

Loved the shirts. Comfortable material. Sizes were accurate. Great designs. Loved them. Ordered some more. I really enjoy the artwork. Thank you and kudos to LightInTheBox. Shipping was a little behind but the quality of the product entirely made up for it. I enjoy looking at the new products as you're adding new stuff daily.

Purchased a wedding dress for $109, I followed the recommended measurements and yet the dress was so far off. I have spent DAYS trying to return and I cannot find a company to send the dress back for under a $100. Customer service isn't helpful and the product smells so bad, I just want it out of my house.

Very impressed with delivery, ordered items, and customer service. Delivery was automatically expedited by LightInTheBox once it fell behind schedule. Items received were in excellent new condition, looked and fit per LightInTheBox descriptions. Additional customer service provided was also very timely and yielded more favorable results than I had expected.

I have been trying to exchange 3 items from your company, but I am not Able to contact you. Please provide a telephone contact number to complete this action. I have been attempting this exchange fo 3 weeks, but to no avail. The items do not fit and it is necessary to exchange the items for the next larger sizes. These item were purchased for Christmas presents and as of this date (1/10/2024), I have not been able to complete this process; nor have I been able to effectively communicate the problems that I am experiencing. This is very disappointing. Please advise.

I ordered two of the same product; acupressure pens. One was as ordered…rechargeable. One was not as ordered…battery driven. I tried the one that I had wanted. Unfortunately, it was faulty…Stuck on the highest level, which caused pain when using. I have not tried the battery operated one. Rather than go to the trouble of returning the items, I accepted LightintheBox’s offer of a 70% credit. I am pleased with the time and care the company took to make the experience less problematic than I was expecting. I’m very happy with most of the things I’ve bought from the company.

Two items require return due to incorrect size chart provided. Others did not resemble what was in the pictures. Was offered a 60% refund not to return but can't take advantage of that because Lightinthebox requires return of the 2 exchange items. Have been trying to sort this out for almost 2 weeks. They are very slow to respond and not very helpful. It would make more sense for them to just send the 2 items I need and give me the 60% on the others and avoid return and all this back and forth. I would just donate the unwanted items. So far no resolution. If their size chart is wrong, why do I have to pay return shipping?

Have always received orders but take a long time from overseas. Dress was as shown; material very thin and measurements reasonably accurate although on sites they vary considerably. Should show actual wearers with height, weight, and body measurements. Customer service has been good. Some items better than others and would like more detailed description to avoid sending back or refunds if ordering online. Pictures of actual wearers are best way of showing items. Rewards waste of time and not processed at all well.

I have always been nervous about ordering clothing online. Due to size differences depending on where the clothing is manufactured. Everything I have ordered so far from LightInTheBox has exceeded my expectations. The prices are reasonable and the sizes have been true. Glad to find you. The quality of your product is very good. I like that you give a good description of every product.

Overall I am happy with the majority of what I have purchased, however, their clothing sizing is for the birds! I have purchased several jackets/coats and ordered one size up from what I normally wear. Out of 3 jackets, all ordered 3X, one is fine, one is a bit tighter than I'd like but is wearable, and the third is way, way too small and not remotely close to a 3X. If I want to return an item I have to pay postage to return it to China and I can only get a partial refund. This policy is terrible customer service and I'm sure I'm not the only person with this complaint. The overall quality of their products varies. Some is fine, some is pretty cheap, but you get what you pay for I guess. Will I buy from them again? Yes, I probably will, but it won't ever be clothing again.

I absolutely love Lightinthebox. Have ordered several times and plan on always ordering from them. Considering how far it is to have an order filled they have been pretty good and the items I’ve ordered have been great. Their emails on updates are spot on. Look forward to more orders. I recommend them to everyone that compliments me on what I’m wearing.

Unsatisfied with Lightinthebox solving the issue. All the sizing are way off from the sizes ordered. The necklace was broken and the quality was not as showed in the picture. We are after sending different forms and every time we get back another form asking the same questions for a different dept.

Because the shoe sizes are in US it can be very difficult to pick the correct size if you are Canadian. Years ago I knew that if the sizes were US then I would have to go up 1/2 size. In Canada I take size 8 or in EU39. When I wanted to return the booties I was told I would have to send them back to China and pay for shipping. Needless to say, I was very upset. This was my first experience with LightInTheBox and I am 72 yrs. old. I am not a teenager. I was not even offered an exchange which I would gladly go for but there is no one that I can call and speak to about this. Everything is online which is very frustrating.

Paid for expedited shipping, have received 4 different dates to arrive, have received an arrived message on 1/5/2024, was told to be patient with this order. Was told it's out for delivery on 1/9/2024. Would like to know what is going on. I needed this dress for a work event on 1/11/2024. Still have not received this order. Am very upset. I hope your company makes this right.

I purchased a fluffy cat hoodie for a friend's Christmas and she loves it! I got myself a pair of purple boots. I was worried buying shoes without trying them on but they were so cute! I shouted hallelujah when I put them on; they FIT and are SO COMFORTABLE! I hope to get more in different colors!

So far everything I received was as described. Great quality, great prices and great customer service. I have purchased more clothing, so can't wait to get them and try them on, but so far, so good with all my purchase. There were some pants that I bought that were too big and some of the tops didn't match, but still all good.

This is the description of my order: Women's Pajama Top and Pant Letter Warm Comfort Soft Home Daily Bed Fleece Warm Breathable Crew Neck Long Sleeve Pullover Pant Elastic Waist Fall Winter Pink Blue: Very good comfy and warm, my wife loves this set. Very well made and would buy again for someone else.

All items were exactly as described and the prices were awesome! I am very happy with all of them. Ordering and delivery were very easy. The coat was soft and warm and fit well, and the T-shirt was a gift for my sister. She loved it and the fit was perfect.

I ordered two Christmas shirts for the Holidays. Ordered both in XL. They sent one in XL and the other in a Medium. Sadly the one I wanted most was the wrong size, and I could not wear it for the Christmas holidays with my family. I reached out to the seller for a replacement in my XL size (as I ordered). Their reply was to offer 30% and have me keep it. I asked again for an XL, then they offered 50% to keep it.

These items did not fit despite using the size chart provided by the company. When I explained this in a review, the company seemed to retaliate by saying to use the size chart. I did, the item did not fit regardless. In truth what did not fit was the circumstances of the arms of the coats; this detail was not provided in the size chart.

We are very happy with your services. Staff is very knowledgeable, helpful and polite. Any questions we had the staff was available and very helpful in guiding us with any issues. We appreciate your customer support. Unfortunately the size we ordered did not fit. Customer service was very accommodating and helpful to process the return.

The jacket that I ordered is certainly not XL in the shoulders and does not match the measurements provided. I can hardly fit in it! Furthermore, the material used to make it is cheap and it smells awful, so even if the jacket did fit I would not wear it. Their system does not let me upload the pictures which I took or submit a request to have a refund and there is no way of contacting their customer service. A very frustrating experience. Avoid at all costs!

The shirts were received as pictured. The graphics were exceptional and the sizing was advertised. The sweatshirt material was on the thin side and could possible be advertised a "Light Sweatshirt Material" instead. Possible the manufacturer could consider when applying an image on the front (front face of tiger) that the reverse side could display the reverse of the image (back of tiger head).