LightInTheBox Reviews

I purchased the dragonfly door cover as well as one of the Easter Bunny (double) garage door covers. I placed the door cover on the day of receipt; I've received inquiries from several neighbors. Although I've not yet hung the Easter cover, I've looked at it and it's beautiful. A couple of years ago I purchased a Christmas-themed garage door cover and love it. The quality of these, material and silk-screening, is a great value at these prices.

I ordered from them on March 1 2025. I received tracking info that said it would deliver on March 11 2025. I have not received any further information from them and cannot reach them through the app or e-mail. This was a gift and the date is now gone. Very poor company that I will not deal with again. Dale **

The LightInTheBox site is amazing with the number of products that they have. I really liked a lot of the men's shirts. Those were really cool and different. The number one thing was the price of the products. I thought they were too good to be true. I ended up purchasing a woman's shirt and dress.

Four leaf green T-shirt XXL-I love the shirt! The color is superb, and it fits great. I really like it does not wrinkle and comes out of the dryer looking great. My only concern is the long wait time for every order I place. I realize the products are coming from China, but I would appreciate a faster delivery time.

I was very satisfied with the items I purchased. Very nice quality fabric. The dress was very stylish and not too short. It ran true to the size chart. The shorts were a nice length and nice and stretchy. They did run small, but I ordered a larger size based on previous reviews.

This website is a scam. The clothes are nothing as pictured on the website. The return policy is non existent. I purchased over $300 in dresses that were absolute garbage and was told I could not return them because they were “made to order.” This is absolutely untrue. They are cheap, prepackaged items. Instead of a refund I was offered a 20% coupon to buy more garbage in their shop. A joke. The “return policy” on their website is completely false. Save your time and money and shop at a real store.

I've purchased on this website many times in the past and this year also. The products and clothing are great. The material is excellent and the fit to size is perfect. Shipping is fast and packages are well packed. Prices are very decent for today's overpriced market also. I am very pleased with my purchases from Lightinthebox.com.

I have done a request for returning my order, you said that I will receive an email giving me instructions for the return, If you don’t get in touch with me as soon as possible, I will start posting in social media very bad reviews,

I mistakenly ordered a size SMALL on a puffy vest, and want to exchange it for a MEDIUM. However, I find the directions on how to do so very complicated from the website. I've tried calling a phone #, but was hung up on. And, I've also sent an email to a customer service address 2 days ago, but have not received any reply! What's going on?? I'm so very disappointed in your customer service (non-existent), and for a customer of about 5 years now, I'm about to stop doing business with you folks.

I had a positive experience with LightInTheBox compared to most of the other companies. They’re a little less invasive and were the most interesting for me. And I don’t feel that great about ordering anything where I have heard that the labor laws are completely relaxed, and so the people actually making the products are nearly inflated. I was very pleased with the onesie costume I got from them.

I was looking for a very specific type of frosted LED lights at 12 volts. I found it in LightInTheBox after using Google. Purchasing was standard. There is a catalog with product descriptions, then add the item to your check out. So, the online experience was good. What was a bit challenging was to understand the color temperature of the actual versus what was on the website. Delivery was within reasonable time. It just showed up fine. I am just not sure that the color temperature of what I actually have now matches the color temperature that was on the specification. It looks brighter or whiter and not as warm as I thought it would be. LightInTheBox has a good selection of items.

I am happy with my orders with LightInTheBox. They always delight and enchant me. Every order is Christmas over and over again. My favorite orders tickle me pink and I show them to my friends who are green with envy. My closet is overflowing with the treasures I have been privileged to buy and this unfortunately slows me down but I still buy the irresistible items I love. Your company is the biggest treasure I ever found. Love you.

Just like the photos, only better. Fit is true to size. Shipping was fast. I Have been a customer of LightInTheBox for many years and am always happy. This will be a welcome addition to my summer wardrobe. Now, my only worry is to get it away from my Bears!

Have always been happy with products, service and follow up. I recently worked with Siran… A very good experience… He helped resolve my issue completely. I would order from LightInTheBox again and again. The selection has always been worth looking at. Will continue to order from LightInTheBox in the future.

Would have rated higher had the customer service responses been more timely. I have always loved your clothes for myself but unfortunately the women’s clothes were ill-fitted for my wife. I will continue to order shirts for myself. The refund offer said 30% but was more like 20%. Not worth the effort to ask for more.

I order many items each year and 6 out 10 are poor quality, can't return them and you don't give 100% credit on poor merchandise. We need credits and discounts to make more purchases. Disappointed in my purchase with your company. I wish there is was a better quality control for me to order more product.

Not sized as advertised and does not offer industry standard return. Need to pay for postage, need to procure own return packaging, return may take weeks, offer for discount of 10% on next purchase does not occur instantaneously and forces more purchase.

LITB falsely advertises shipping time. The have claims on their product ads that say "DHL Delivery in 3 - 5 Days" to get you to pay higher shipping costs for faster delivery. The truth is this is a False Advertisement and State Attorney Generals should file lawsuits against this company. LITB also falsely advertise products are available. Then, after waiting weeks for the product to arrive, they tell you that the product was not available. In the attached photo of an order I placed 4 of the 5 items were not available and the 1 that was available was shipped late even after I paid for the faster shipping LITB falsely advertises.

Easily found on website, searched the item that I was looking for. It was comparable to name brands. Much cheaper too! Arrived quickly & good quality. I will definitely be using light in the box for more items in the future. Pleased to find that they offer men's items as well.

I heard about LightInTheBox through a friend, whom the purchase that I made was for that same friend. My experience with their site was wonderful, and there was nothing about their service that was questionable. And it was also done in a good time, which I appreciated. The only con I had was the product itself. When it did arrive, I was not able to use it because it was not made for satisfaction. But everything else was well done.

I've had a wonderful experience with LightInTheBox. Their price is very appropriate for the product. I've purchased three ties, a pair of dress pants and a vest from them. I also got the dress pants that was too small.

I have received my orders in a timely fashion. I've been pleased with my purchases. They have been exactly as advertised & have functioned as expected. I did have to use a flat iron (as internet told me) to flatten the curled up fringes on the boots I got 2 weeks ago & I love the way they look & fit. Keep up the good work.

In today's world it is so hard to find a good product at a reasonable price. And then customer service that reaches out to make sure they give you what you need. This company is one of the best companies that I have worked with in a long time. They reached out on a mistake I made prior to processing my order. I will continue to place orders and I recommend them to everyone I know.

This website is horrible. Ordered a purse for my wife 3 weeks ago and it still hasn't shown up. Customer service is horrible. Can't contact them about anything and they never get back to you. Ask for a USPS tracking number and still have not received anything.

Great style trend, great quality, fit, price and service, quick shipment. Very nice clothing style choices great for special occasions and party wear. The style available are not found on other vendors and websites. Every time looking for standout clothing I go to LightInTheBox app for great deals.

All of my items came together which was fabulous. The items were exactly as I expected them to be. I have ordered several different times and everything is always as I expect them to be. I will definitely order additional items in the future. The colors and fabric are as the description states.

I ordered some items for Christmas in early November and didn’t receive them. They came well after the holidays and when I submitted a request to return them the automated response was they would send me another. Instead of a refund I am supposedly getting duplicate items which have also been delayed by 2 months. No way to get a response or initiate a return. The quality of the items I did receive was sub-standard. I was fooled into ordering but will never deal with them again. Don’t do it!

I purchased a wig which I was so excited about. I tracked delivery and everything. The package was delivered to my old address which I had mail forwarding. I notified the company and the post office, no help. I even went to the address where the lady said she didn't get it. I tried to update my issue with Light in the Box but couldn't because the order was no longer there. I couldn't understand why my package was not forwarded nor could I get the post office tracking number.

Delivery times are sketchy at best. Some products are exceptional and some are less than expected. I will continue to shop but will be more vigilant. This will be my last review. l just wanted you to know where you can do better. Don't promise a delivery date and then not deliver.

I have been buying from LightInTheBox for a couple of years now and the only problem I find some sleeve lengths a little short. I buy xl all the time and my shirts and sweaters will always come from LightInTheBox, because I like the quality and of course the price. I have never had to return anything.

I was told it was shipped on January 2. It hasn’t arrived yet. So the options are, resend it - or - I can cancel. In any case I will postpone or cancel the payment until it arrives. What more can I say? I will note that prior orders were prompt and I was very satisfied - thus I ordered again.

Look completely different from picture. I would not have bought this. Much lighter. Also the material is so cheap and not comfortable. This is why I don't like to order offline. I feel scammed. I will not buy from them again.

All my orders have been delivered nice. I've had one thing to return and I am OK with your return policy. I'm glad I found this website. I enjoy the coupons and saving. I really appreciate the opportunity to shop on my own time staying at home and being able to surprise someone is fun too.. Thank You

I am sharing my experience with the LightInTheBox, which proper would be called ShadowInTheBox. This store shipped the item that supposed to come before my wedding, but was never received. After delivery due I suspected that something is wrong and contacted them. They said it was delivered, but when I look to the photo of the box that they sent me it didn't look like it was my dress as it was very small and can't imagine it could fit there. But the main issue is that photo was done outside the apartment complex by an entry. So it wasn't brought and put inside the mailbox or by it or even by my apartment door. The delivery spot was very unusual, so after I saw their message I went there but nothing was there. Then I message them again but was completely ignored. It supposed to be a big good event in my life but unfortunately those people just don't care.

We love these sweaters. These sweaters have great quality to them. We love that these sweaters are available in many different colors. At first we only found the purchase link for three different colors but later we found another link for five more different colors. This helps add a variety to the wardrobe. This sweater is fashionable and comfortable at the same time. We would highly recommend ordering these knit sweaters. We would definitely be interested in ordering again.

I am very excited to have located your site. Nothing but absolute positive feedback. All my friends are interested. Your delivery, your clothing, I feel very trusted in you that my items are to arrive on timely basis. The clothing is the most unique & gorgeous & priced well.

The customer service team addressed my issue and resolved my issue quickly.

I ordered some clothing items and waited too long for them to be delivered. Upon delivery I found out that the items did not match the website description. I contacted customer service to return the items and get full refund. They refused.

Coat is larger than expected but still a good purchase. Would recommend any purchasing to go at least 1 size smaller for a true fit. Only problem we had was the in country carrier was not reachable when there was an issue with delivery. Would definitely recommend this coat to others to purchase.

I have ordered a handful of times from LightInTheBox and love this company. I had one question with my first order--they gave me a credit of $8.50 (I think I'm remembering the correct amount); I wasn't after a credit just an answer to my question but received both. There were a couple items in another order that became unavailable. I did not have to contact them; they refunded along with shipping. I have been extremely happy with the items I have received. They are described well, and sizes are described well too so have not had to send anything back. (I hope tariffs are not placed on this wonderful business that is headquartered in Singapore; that will cost me more as a US citizen. Fingers crossed that tariffs do not happen. We are all neighbors in this world called Earth after all.)

I love the sweater I ordered, but the size is not true. It is much larger than it should be. The biggest problem is the return and exchange situation is unreasonable. It is so expensive to return or exchange the item that it is not realistic. And the credit that is offered is ridiculously low. I don't recommend doing business with this company unless you are positive of the fit.

It looks like two nails put together and they look like they reflect a very extremely biblical presents and a very highly organized religious order that is reminiscent of someone's deep belief in the spirit and word of God. I began wearing it right out of the box. The pendant has deep biblical annotations and it seems an accessory that will get the wearer to open up and be more reflective and much more welcoming to enhance more teachings about the word to let others know this is where you stand and your standards as an Christian

I loved my experience with LightInTheBox. The dress did not fit so I paid an extra $20 in order to customize it. It fit beautifully and I love it. Not only did the dress fit, I have had so many compliments. Their customer service was fantastic! I highly recommend them!

Absolutely love these tops, fit so well and price is right, shipped in a timely manner, Light in the Box is most excellent in my opinion and why I keep coming back to order more. I am disabled and Light in the Box offers so many products that I am always satisfied with.

I love LightInTheBox and everything I have ordered! I just wish I didn’t get notifications several times a day. I’ll let you guys know when I want something again. Thank you for the fantastic service I have had so far!! I have recommended you to all of my friends and family!! The prices a just unbelievable!

Buyer beware! Ordered a typical 11.5 shoe and it was extremely tight. Tried to return it and it's a very difficult and long process and the customer is responsible for the shipping costs. I'll stick to local US companies - Amazon doesn't question returns. This company should learn something from Amazon!

I bought two sweater extra large. See the photos. Both were labeled as XL. The dark sweater may be medium, but it is not an XL. I did try on both, and the gray sweater fit nicely. Both sweater seem of good quality.

This company is a complete SCAM!!!! I paid $200 for two dresses. A month later they arrived and didn’t match the photos in pattern or color! I returned them and 2 MONTHS later my package came back to me stamped with Chinese writing. Undeliverable. I’m out $200 and the shipping cost!!! They had offered me 30% to keep it. So I would have lost almost $100 and been stuck with 2 dresses I didn’t want! Ridiculous. I took the chance and mailed them back and here I am, right back where I started! I’m so angry that I’m going to have to accept 30% or nothing!!! They steal your money!!!! Date of experience: January 02, 2025

I found the men's cardigan that I was looking for fairly quickly and at a fairly decent price. This was a gift. The color was good also. The size was just right. The size chart was pretty easy to use. I would use this site again as well as recommend it to others.

I purchased some Christmas lights from LightInTheBox. It was the first one that came up that had the kind of lights I was looking for. I received everything I ordered and it all worked. If I'm going to be looking for more Christmas stuff, I'll use them again.

The zipper broke on the jacket I had just ordered and wanted to exchange for a new jacket. Things went very well on doing the exchange. The only thing is I kept getting the same emails over and over. I could see 1 or 2, but I got like 5 or 6 of the same email.

The sizing on the shirt was too small. There was no tag and there was a stain. My husband thought it had been repackaged. I tried to return it for a refund but the directions are impossible to follow. They say they will send an address to send it to but never do.

Men's Party Sparkly Blazer Jacket didn't fit. Requested an exchange and the jacket has been retuned and exchanged. Thank you Light In The Box! I love my new blazer, it fits perfect. Your services are impeccable and I have been very satisfied with each and every time I've had an issue. You guys always come through with satisfaction on my behalf.

Ordered the same dress in 2 different colors and same size to see which I liked best. Neither fit the same. They didn’t look like the picture and of poor quality. Attempting a return and they are refusing saying they had to be custom made as they didn’t have any in stock. Not my fault! Don’t advertise for something you don’t have.

My husband ordered a coat and he was very satisfied with his purchase from them. The coat is warm and very festive for the winter season. I ordered some Crocs for my husband from LightInTheBox and they are comfortable and they fit nicely. I also ordered a pair of winter sneakers and they were tight and not very wide for an 8.5 but they did reimburse me for my payment in a timely matter.

I love LTB products and customer service. I’ve been shopping with LTB for several years and always been satisfied with the quality of items, prices, and delivery time. If something is wrong, I am notified immediately and compensated accordingly. I am able to find items for my kids, friends, and family members.

The Funny Cat Mug was in a styrofoam cup shaped container and was in perfect shape. The Unhappy Cat Mug came with it in a bag containing both but was in a thin cardboard box with 3 pieces of styrofoam in the bottom. This one was broken in several pieces. I went to their site and have already told them about this. I'm not that tech savvy so don't know if I could send a picture but do still have it.

Order arrived on time and on budget. The case was as described and was in excellent shape. Color was perfect for the phone. Their selection is top-notch. Their prices were very competitive when compared to other sites on the internet. Made for a perfect Holiday gift. Highly recommend these guys for their products.

This was my 1st time buying from them and it will be the last! The boots definitely were not anything like the picture and had a horrible smell. I tried to do a return, but they’re not showing I ever placed an order even though I have my PayPal invoice. Terrible experience!

I paid a total of $198.66 for the items, plus I was automatically charged for shipping insurance. The items arrived very late, one item was damaged, and another item did not arrive as it was out of stock. They refunded me $37.77 for the out-of-stock item, but they did not include the tax in the refund or adjust the tax from the total payment I made.

First time shopping here and last. Prior to vacation, I found this site and liked several shirts I viewed and for the low price, I took the plunge. Once received, I found myself asking - who made these clothes, how old were they (6th-8th grade), what experience level IF any, did they have in making clothes. Of 10 shirts, two I kept to lounge around the house in and threw the others out after 1 wear. Two shirts were made for a gorilla with the arm length 4” over the mark. Four shirts were made from an unbreathable material that felt like recycled plastic. The shirts were stiff, the good news, they probably don’t wrinkle easily but you CAN'T wear them in hot weather due to sweat and being uncomfortable.

Not what was ordered. Stupid, childish and parts missing. If you don't have what was ordered, just let the customer know and don't send something in its place. Total waste of time and money. May not be ordering anything from you again. Definitely will not be recommending anything Christmas related.

I didn't have a display. Battery run down. I thought I had charged it up but did not. Charger hooked up incorrectly. Tech support answered up promptly and knowledgeably. I do wish LightInTheBox had a cancel for their voluminous emails. They overload my mailbox in german. What's up with that.

2 pairs of shoes charged not delivered. Second time sizes were wrong. Customer service didn't follow my instructions on how I wanted it handled. My computer crashed losing the first invoice. I want my 103 $'s back. THE SIZES WERE wrong the second time I ordered them... Not my fault.

It is hard to track packages, I tried to use your tracking site, would only show up a blank screen and do nothing. Slow Processing and Deliveries. Package was torn but everything was still in there. Happy with product. Don't know what else to say.

This is a scam site/company. Products are not as advertised, and they won't give full refunds. Once you order from them, you will be bombarded with numerous scam emails from multiple countries. I would never buy from them again.

I recant my review titled “BUYER BEWARE” of the online retail company, LIGHT-IN-THE-BOX. Since the posting of my review, Megha, a company supervisor has graciously reimbursed my AMEX credit card for the full amount of the dress. I am grateful.

I had some difficulty cancelling an unshipped order but the company did come through for me in the end, so all is well.

I ordered from LightInTheBox and everything seemed to be as it was in the picture. What they told and showed was correct. I like the quality, except for one shirt. But there's always something that's a little different on anything that you buy. The prices were good for the quality that I was getting and their best shipping time was within two to three weeks.

I was in the process of purchasing about $275 of items from this supplier but during checkout out they require a whopping $56 for USPS shipping. Lol! So much for decent prices, don't know about the quality but wow! Talking about raking you in shipping and handling! So, I tried Amazon and searched their products but it's 3rd party so LightInTheBox charges shipping and handling forfitting Amazon free delivery Prime benefit policies. I called Amazon and recommend they pull their ads for Prime members.

What reputable company offers 30% refund if you'll just keep the items. Then ups it to 60% when that offer is rejected. Then tells me if I want full refund it will take 30 days??? Just a truly scammy company. I will never order again from them and hope someone, somewhere, shuts them down!

One garment fit fine. The other was not suitable. When I inquired about returning the unsuitable item, I was informed that my cost to return it was greater than the purchase price. In the online business, this is not normal or acceptable. NOT HAPPY AND WILL NOT PURCHASE FROM YOU AGAIN.

Ordered in Oct. still not received them. It is the middle of Dec. I asked to cancel the order and refund my money, they said they could not because the request was after the reshipment of the order due to delays of the first order. Checking the date and times on the emails and reorder they lied as the refund request was made before the replacement order was placed by them. This company is not reputable and not easy to work with. I will not do any more business with them and don't recommend anyone else to do so.

Fair prices. Shipping was good to go that far. Like the discounts you can get. Just a great place to shop. Would recommend this to all shoppers. Send more discounts and I will keep on buying your great products. Great place to buy from. Price on shipping is a little high. I like the fast response on anything you ask for.. Thanks.

I've placed several orders with LightInTheBox and they've all been a positive experience ... The quality of the cycling clothing is near the top .. And I did have an issue with the sizing of an item, but their customer service reps resolved the problem in no time and made me a satisfied customer once again!!!

I went with LightInTheBox for the Christian items and the bright colors and designs. I've shopped thrice, and the last one was extravagant. I mostly purchase men's shirt and the website is easy to use. The price is also excellent, and the quality is exceptional all the way around.

Color mismatch. Supposed to be a champagne dress, but bead & sequin mesh overlay was clearly blush. Returns page & app were both unresponsive and malfunctioning with error messages. Initially, I thought perhaps it needed all 9 photos to submit, but when the submit button was clicked. Nothing happened. There is no IT support link. No phone number for Customer Service, no live chat, nor an email that accepts incoming messages. I spent a significant enough amount of money and wanted a refund on a dress that is a color mismatch and does not represent the color description or photos. This company is completely unreachable and I will never make another purchase nor would I ever recommend them to anyone else because of their sketchy return process and inability to be reached.

I've been ordering for quite a few years now. I try to order the grandkids' Christmas clothing the first week of November. I didn't receive all of my second order until the second week of December, and one item from my first order. It leaves the factory within a week or two, it's when it hits the United States that it's an issue on delivery times. I'm usually always generally truly satisfied, once I received them. The clothing is almost all polyester though. I believe that's the only way they can do the vivid colored prints. Kids love the patterns. The adults get a kick out of them as well. They receive lots of compliments on the patterns.

They are horrible and have horrible customer service. I placed an order that never got delivered and they will not refund the money. There are so many better places to shop and I would suggest you find your item elsewhere..

I bought a dress for my wedding. It took about 4 weeks for the dress to arrive. I bought the dress my size, but when it arrived it's way too small. It's about 3 sizes down. I asked for a return; they want to instead give me 20% back of my money which is not fair. The dress was made for someone with no bust at all. They're telling me it's made to order. I don't understand when I never ask for customization. Horrible service. I will never purchase from this site again.

The winter boots are very comfortable. They are lightweight, easy to put on, and great for walking on slippery areas. I have to be very careful as I broke my ankle last year, and the boots are ideal for my still out of shape ankle. I have recommended your company to many people, but given the struggle everyone is having with the economy, not everyone can afford to purchase items.

Light in the Box has the best prices for quality merchandise. The delivery always goes smoothly and most times, I am very satisfied with my purchases. The only room for improvement would be related to the images of product. I have ordered clothes which upon receipt were not the color I chose online. Once it was much lighter and twice darker. Overall, I am very satisfied with the service and purchases and recommend this shopping experience to friends and family.

The only negative I have is the amount of emails I now get from them. They have a great variety of items to see! But, On the down side once you make a purchase, you get bombarded by emails. So, if you can put up with the excessive emails the items are great!

Not as described/shown in advertising. The covers I was supposed to get were held in place by a complete elastic. Mine came with little hook that was to be hammered into door (can’t as I have metal doors) & the door cover hung by grommets from little plastic hooks!! Will not work in windy weather!!’ I have tried contacting you to return these & get something that will work on my door to no avail!!!! This is why I get so frustrated ordering from Facebook.

Christmas sweater with a cat tipping a Christmas tree and the caption says "WHAT?" It had fish bones on the red bottom hem and cat paw prints. Size 3X. It actually came a day earlier than promised and it fit perfectly. I would be sure to order from here in the future.

We were sent a blazer that does not fit. The “large” that was sent is actually a small by the company’s own size chart. It has been a nightmare dealing with this company to correct the company’s mistake. The company’s fix was to offer me 50% of the purchase price not including shipping, tax and insurance which I have paid. Ridiculous! I will never do business with this company again. They deserve 0 stars.

I received the dresses. They were not as it looked on the app and the material was different and also it wasn’t sewn right at the breast on both dresses and the other two dresses should’ve been short to your little below your knees. Then I asked for my money back. I did get a sweater and they only out of 80 something dollars they only gave me 45 back, which is unacceptable.

I recently ordered 120-pin Bio Needle Derma Stamp For Hair Growth with adjustable needle length. The delivery was fast. The product itself seems to be of decent quality, and reasonably priced. No problems.

In the PAST I’ve purchased size xxxl as a gift for friends & family. NONE OF THEM were cut to the right size. And for myself just a FEW xxl were Not fitted to the right size. That being said I continue to shop at your site because I love the quality of your items, the craftsmanship of product and your affordable prices! I’ve recommended your site to numerous family members & friends! Please give the sizing issue your undivided attention and make it right! Thank you!

I would really like to say that I was pleased with the service in the beginning. I had a couple of orders that came in and timely fashion. Recently I haven't gotten the same service. My order has not updated since it went into processing. I can't recommend you to my friends because I am embarrassed that I can't even tell them when my order is going to arrive because I'm not getting any updates. Quite concerned with this. Your merchandise is superior very good and unique type items that I would love to order. Now I'm reluctant to ever order from you again. I would appreciate it if I could get some kind of response as to where my order is and when it will be arriving.

I am a streamer and I have my own logo brand that I wanted to print on a wrap around shirt. Here in the United States they do not have this technology. Very upsetting. I love this company and the accessibility is next to none, if anyone has complaints it's because they are spoon fed and don't travel around to other countries around the world or know how difficult it is to get certain products shipped in that you can not get through your major buyers like Amazon. Amazon or Walmart does not have this type of unique services and Etsy has its own problems and limits. Companies need competition not monopolies!

Item received was a cheap copy of original. It was also damaged. They refused to give me a full refund. I received a partial refund. I won't order from them again. Scam. I can't recommend this website to anyone.

I received an email that I would get 25% off my next order because this has been delayed for several weeks. When I tried to place another order for some Christmas gifts my 25% off discount did not show anywhere. I can't find the Rewards or Credits in the Application from the website.

I love my last order at LightInTheBox. It fits perfectly and is very comfortable at the same time. Every time I order from that website; I’m very satisfied with the products. So far, I didn’t need to return anything. That is a good thing because it means clothes are true to size.

Ordered 2 items, both size extra large. One item fit very well while the Christmas jacket was way too small. Very disappointing. Thinking about reordering but what do I do with the small jacket. I suppose I can donate it, but this gets expensive. I hate it when things are incorrectly sized.

I got two coats and two shirts from LightInTheBox. It was a great service and great product. The delivery was really good too.

I like LITB (with one con to follow). I've only placed 2 orders. First order for some fun printed beach shirts and shorts. Look as pictured. Fit as described. Good quality. No issues with the delivery process. Second order was some (2) cargo shorts. One linen pair fit and material were as advertised. Second had no size on tag- measuring indicated a size less than ordered. Messaged LITB with pics. Overnight a reply- "Keep the shorts, and we'll refund you for them and part shipping." Great! Nice customer service!. Because of positive experience found and ordered 3 more cargo shorts (still to arrive). Can't wait.

I had purchased from LightInTheBox in the past, and recently, I saw a dress that I liked. I went on there and looked it up. The site is awesome. I purchased my birthday dress and it was everything I expected. It came in a box, very nicely and neatly wrapped. It came a day or so after it was supposed to, but it wasn't a big deal. It fit perfectly, and it's exactly like the picture. The material is perfect as well. I'll definitely be ordering more stuff from LightInTheBox and I'd tell others to get their outfit from them.

LightInTheBox is very easy to use. I needed a costume and I was pleasantly surprised with my product from them. My husband even saw something on there that he wanted for himself. They have a lot of nice things on their website. We do a lot of social events and costume parties and I wouldn't hesitate to order from them again. In fact, I'm getting ready to order a Christmas decor that caught my eye.

I have been trying for a week to return a dress I bought from Light in the Box. I want to return the dress I purchased and receive a FULL refund to my credit card. I was MISLED by the photo and description on the website. I later noticed another review from someone with the exact same complaint I have. Besides refusing to give me a return address, I cannot believe that they expect me to pay the return shipping when THEIR COMPANY CAUSED THE PROBLEM.

The shirts are true to size. The fabric is thin but the graphics are as shown in the picture. I was not aware the shirts were coming from China. That was not discovered until the offer was confirmed. I was concerned they would not come in time but they did.

I ordered several items from LITB ranging from charging cables, to household goods, clothing and shoes. All of the items were of good quality and a fair price. When ordering items be sure to check the sizing guides to ensure you get a proper fit. Often times the items are a bit smaller than the size guide lists, so it's often a good idea to order a size larger.

I had to return some items that were sized incorrectly on the web and one item was improperly packaged resulting in creasing beyond the ability to reshape. I was offered a partial refund and asked to return the items. I felt that it wasn’t my error that caused the need for the return, I filed a complaint and received a message from customer service, I got my refund plus the shipping costs. I am very happy with the outcome.

First of all, it took over two weeks to get my order. Second, when it arrived, I realised I had mistakenly ordered the wrong color. The return policy is not consumer-friendly. So, now I have a sofa cover that I do not like and I have to buy a whole new one with coupon credit or pay for shipping back to Mars. I do not want to order from this company ever again. Even if it's 3x's a cheaper. Also, all of their items come from China.

I have been very pleased with everything I’ve purchased from them. The cotton T-shirts are soft and fit well, and the zip-front sports bras are very comfortable. The solar-powered outside decorative lights work well. The plant light I bought is sturdy and has a changeable base so you can either put it on the floor or use the stake attachment to put it in the soil. Don’t expect a fast delivery, but the delivery date ranges they give are accurate, or sometimes you get it a day or two early. I don’t know how tariffs will change prices in the future.

I'm a repeat buyer with this company and am satisfied with the products I've ordered. I receive many compliments from my wardrobe choices now and their styling always seems to be forward thinking. I may have a bit of a problem saying no to their designs. What I'm saying is I look forward to seeing what they come up with next.

Got, and was charged, for two identical items. Tried to return one. First they said they would pay the postage then they said I had to pay it. Generally, they make things so awkward and drawn out that most people just give up and keep the item. I would have had to pay c. $40 to return an item for a $63 refund!!!

Light in the Box makes it impossible to return purchases, even when they don't fit. My mother of the bride dress is too small. This is a Chinese company that provides no U.S. address. Contacting their customer service office is impossible. I think I may have to report them to the Oregon attorney general's consumer affairs office.

Worked great for Halloween, arrived in a radical amount of time and was as advertised. Very pleased with the quality and the fit. I’m 5’1” 125 lbs. The customer service was good, received regular updates about my shipment and it showed up when advertised. The website was easy to navigate and The descriptions were accurate. I didn’t have to deal with any returns or exchanges so you can’t speak to that.

In the last month and a half to 2 months I have made 4 clothing purchases. I'm expecting the fourth one to be delivered by the 31st of October 2024. The 3 clothing items I have now in my possession, I'm happy with. So far, the quality I'm getting from LightInTheBox, I'm happy with. My living in Canada, I've received my items around 2 weeks after ordering. Lightinthebox have really nice looking clothing, the variety is huge and the price vs the quality is super. I've begun making a pre selection of clothes to gradually purchase, as I will have an amazing wardrobe.

Best place I have found to shop. Orders are always sent quickly and as requested. Winter is coming and I consider this site as "retail therapy". Always amusing to see what's new and check prices and specials, even if I don't plan to order at that time. Have recommended it to many people.

I heard about LightInTheBox on the internet and it looked interesting. I purchased a couple of shirts and it's low-cost compared to other shopping websites.

I found the product to be inferior. Must setting worked fine but I bought it specifically to monitor my blood glucose. I found it to be anywhere from 40-over 100 units low. Ex blood 248, it registered 135. Trying to find where to return and get a refund on your app very frustrating and non-existent. I had to reply to an email to get my refund. It was done right away and for that I thank them.

The dress shirts are very impressive. Light in The Box delivers and tracking is easy. The belts are a great quality at a great price. Purchasing a Premium quality yearly membership has a set shipping charge for all purchases. Light in The Box is a great place to shop online.

Everything I have ordered from Light in the Box has been outstanding for the price!!! When I wear them.... everyone comments how beautiful they are. I always tell them... Light In the Box... has great deals!!! I know it takes some time to receive my order... but it is totally worth the wait when I consider the low prices!!!!

The costume I ordered was perfect and it arrive WAY faster than I imagined. The quality of my costume was very good and worth the money. I was nervous because I had never ordered from them before or even heard of them before. I couldn't be happier with taking a chance and ordering from them.

I have placed several orders and have not been disappointed in what I have received. I had an issue with my most recent order, but Customer Service resolved it quickly and easily. I appreciate their kindness and efficiency in resolving my problem. I have recommended them to others at work.

Both dresses did not look like the pictures. The pattern on the long dress looked like a total more boho style with brighter neon type colors. The shorter dress looked like it was shiny shimmery but it was not. Both of them were a disappointment. I've already made 3 orders and hope to make more...I will be more careful next time. Thank you

This company avoids Providing a refund. It's a Win for them and Lose for you. I paid for expedited shipping for 4 dresses and they arrived after the event of when I needed the dress. They offered me a 20% refund for the items. Read the small print. They do everything to ensure they don't refund. I didn't see the fine print but it says it will take 4-7 days to process the order and 3-5 days to ship. You guessed it, It took 7 days to process and 5 days to ship on an expedited shipping order. In addition arrived late on the 5th day and I was not able to use any of the items.

Zipper pull on the left side. The pull should be on the right side. This is very uncomfortable for me. I have sent numerous messages to the company; no response from them. I am not satisfied. I have paid for the product, but I have not received any response from the company. I would like to know why you have not responded to my complaint. I would appreciate your help in getting help on this matter. I like the jacket and its style.

Most orders are delivered in a timely fashion. The orders are mostly correct. The recent order was a dress for a pregnant friend. I thought I had ordered the peacocks print and a tiger print arrived. The previous order contained 2 shirts of the same type when I only typically order one. This trying to redeem points for compensation on orders, I don't get it. I'll take a look at it again.

LightInTheBox is a wonderful place. I like the way they treated me and how it worked out. I recommended them to many, many people who are happy.

I never told these people to deliver to my neighbor and none of my neighbors have seen the package. What a scam. The company email to me said: Delivered, Neighbor as Requested -> Your item was delivered to a neighbor as requested.

I ordered 4 linen shirts, different colours. I’ve purchased similar before. Quality is good for price I paid. Fully satisfied. I would definitely recommend people shop online at LightInTheBox. I’ve also purchased a variety of articles and clothing. The delivery by mail is very good. The free gifts are great also and a variety to choose from.

I have placed several orders recently, have received some of them and have to say that I am very happy with everything so far. When I placed the first order I wasn't sure, but upon receipt of that order, I was completely happy, and have since put in a few more orders, received some of them and am completely happy. When people ask where I got a shirt, I tell them and recommend Light in the Box.

I ordered these two shirts in a size large which is my regular size I wear. I ordered from this company for the first time. It’s a CHINESE company. Make sure you get it in correct SIZE BECAUSE IT COST MORE SEND BACK TO CHINA than the actual shirt cost me! Will never buy this company again due to the complexities of a return!!

It has been since July 17, 2024 I purchased a blue schoolbag as a sample for donations to send for a group of missionary. I asked for discount to buy more bags. They told me if I'm buying over 100 bags, they will gave me 30% discounts. Then later, I received an email from them said in order to get 30% discounts, I must do a review for them which I did. After I did the review, I received another email said sorry we can't give you a new discount. They never gave me a discount before and they never gave me the 30% discounts. Instead they gave $30 off where I'm buying 130 schoolbags for over $2900. Those kids need a schoolbag because they are carried the books in their hands.

Clothing items are generally good quality with minor exceptions. Some items like cat toy rat came broken, phone cables did not work with mobile phone, leggings purchased on same order in different colors, some did not fit. Returns are costly to return, Customer service takes a day. But generally adequate. Overall it's good. We have bought several thousand dollars of merchandise.

These shoes are beautiful and very comfortable. The fit is true to size. Perfect heel length. The shoes are very reasonably priced. I was comfortable with the length of time it took to received the shoes. I will come back to this company to do business again and purchase a different pair of shoes.

I have ordered several times from this company and the orders have always been correct and timely. I’ve been very pleased with their items. It is very important that buyers referred to the size guide on every item. Buyers also need to remember the price they’re paying for items. The quality for the price has been very good overall. I have found their return policy to be fair and I was happy with their service. Their communication has always been good on the status of my orders. Before purchasing anything from this site, I read the reviews from other consumers, and I have not experienced any of the complaints that I saw from the reviews. I would not hesitate to recommend the site for buyers who understand what they’re purchasing.

Shirts for my granddaughters are adorable and will make such wonderful Christmas gifts. So nice to have a choice of colors to pick from too. Looks just like their cat jumping through shirt. Such great quality and such reasonable price! Order so easy to place on website and received my order quickly.

I have ordered about 8 women's shirts and all are wonderful products! The material is very soft and the colors are vibrant. I have used the bug zapper for 3 weeks and it has not killed one bug. The glow in the dark pebbles have not illuminated in the dark.

I have ordered several items, clothes and shoes from Light In The Box over the past three years. I love them all. I always receive compliments on my clothing, and people want to know where I get them. I love the selection. The women's clothing are unique. Sizes are true to size. Delivery is accurate also.

So far we have been very happy with the merchandise and the speed of shipping which is usually two weeks. There's only been one time that we didn't get an item and honestly it probably fell through a tiny hole in the bag so it was not the seller's fault. They resolved the issue immediately. I've been buying from them for almost a year without problems.

I order two beautiful tops. I wear a 2x in our country which is a size 18/20. You can imagine my total surprise when I opened them and tried them on,,, NO way. So I looked up to find that they figure that a 2x is a small to medium 12/14, I let them know and there has been no answer or offer to help me get the right size or even return and get a credit to purchase something in the proper size. So am disappointed.

I was very pleased with the ordered products, found good quality material and well sewn. I even recommended the site to a friend who also ordered and was well satisfied with her order. I will definitely use this site for ordering in the future and enjoy receiving their timely emails.

I just want to let everyone out there know that product is always as advertised and if you have any problems their customer service is topnotch. Also if you are looking for fun gifts they have so many great graphic shirts. The resin statues are perfect sizes to group on shelves.

LightInTheBox has refunded all the funds for the dress without the need to send it back. Will continue to purchase from them.

Ordered 3 shirts. Used 3 provided sizing charts for each. One fit, one was too big and one was HUGE. Two were the same brand name. Wanted to exchange for ones that fit. Instead was only offered a small credit on my account. Now have 2 shirts I'll never be able to wear.

The covers are not the best quality but will work. It is a tight squeeze on some of them, so I would say that the sizing is a little off, but again, they will work. I am super happy with the shipping! The product arrived earlier than expected! I would probably use this company again in the future.

Great value and I am a regular client. There are two problems that should be rectified. 1) Some clothing does not match the sizing guide, and 2) some shipments sent the wrong size (eg. ordered medium and large was sent).

I bought 2 shirts. The witch shirt is for me to wear on Halloween and the Star Trek shirt is a birthday present for my husband next month. The colors are great and I can't wait for us to wear them. The quality seems very good and I am pleased with my purchase. I will be shopping for more.

One attempt to deliver item, I then called the Tracking number and gave uniuni my private cell phone # and was told that they attempt another delivery on Friday but didn't attempt again. Then heard that a new attempt would be made 2024/09/29 so we are waiting for further word. We have ordered quite a number of items and have been very happy with the products so far. We would like to order additional products.

This is my second order from Lightinthebox. Bought my daughter some clothes for her birthday and she ABSOLUTELY loves them!!! Now I bought some clothes for myself and can’t wait to see them as I absolutely love the colours and praying they fit comfortably. I know I’ll be buying more again soon! Thank you so much!!!

They delivered to the wrong address. I put in the correct one. The customer service suggested my adult autistic child go knock on a stranger’s door to retrieve the package herself. Dangerous advice. If she was hurt would they be liable? They refused to resolve the problem further.

I ordered some shirts. They were too small (I guess Chinese sizes are not the normal US sizes). I tried to return them but was told I’d have to pay very expensive shipping to China. Whatever you do, don’t buy something you may wish to return. This is not a normal US company!

I was highly disappointed in the product that arrived vs what was advertised on their site. Quality of the product is highly substandard and I would not order again from them. If I had known they are a China based company, I'd have forgone the purchase altogether! Forget returning anything to them either... They make you jump through too many hoops to even consider it.

I have bought four shirts and one jacket so far from this company. I am pleased with their customer service and quality of their products. I plan on purchasing again in the future. So far, so good. They have a wide selection of clothing and other goods. Lots of colors and designs to choose from.

The dress I ordered is beautiful. The only thing was the sizing. I read the comments and ordered a size larger than I normally would have. It was too tight, so I wanted to exchange it. I was told that because it was a special order, I could not return the dress unless the measurements were incorrect. The dress was not what I would call a special order, I did not submit my measurements, I just ordered a certain size. I was offered a partial refund to keep the dress, which I did. Happily, I have some sewing skills and the seams had ample room for it to be let out. It all worked out in the end and I will be a stylish mother of the groom.

Thank you for finding a solution to this problem. I can finally say that I am satisfied with your generous offer.

I just love LightintheBox! I am a disabled senior on Social Security. I am not able to drive and find it difficult to get out to stores to do my shopping. Therefore, I shop online quite frequently. Groceries, craft supplies, books...you name it I can find it online to purchase! Several years ago I found Light in the Box on the internet. I order from them at least 4-6 times or more a year. Their products are so well priced and they're good quality. I purchase mostly women's clothes, shoes and jewelry. But they also carry men's clothing and shoes as well. They even carry household goods like bedding and miscellaneous kitchen goods. Their website is very easy to use and I almost always get my shipment before they say it will be here! Customer Service is very good, polite and informed. Give them a try. You'll love them, too!

Best prices and quality clothing online shopping! Lightinthebox always provide accurate measurement which makes it easy to order the right size. Shipping is fast and clear communication from Light in the box. Gold membership is worth because you will order more than what you think with their excellent prices and so many options they offer!

In my entire life I have never dealt with a company that goes beyond belief to keep someone from returning items that don't fit. They want you to PROVE they don't fit by having YOU measure them to compare to their sizing chart, take pictures, and attach those to your return order attempt. NEXT, they want you to return items TO CHINA on YOUR DIME, and further, they tell you that you can only use the USPS to return things, you cannot use UPS, DHL, Fed/Ex. Based on the shipping label on the package sent to me, they were sent to me from Illinois USA, but I must return them to China?

I am always delighted with your products and any time I have had concerns your staff are very quick to respond and assist which I would like to thank you for. This order was very delayed (ordered Aug 22 and should have been received by Sept 12 at the latest). On Sept 13th my order had not even been shipped due to a product not being available. It took my inquiry to have the order sent out, which was done very quickly and you are always very willing to compensate for any delays or concerns with respect to the purchases. There should be a system in place to identify this type of delay and notify the customer in a timely manner, rather than the customer having to scout around to find out what is going on.

Dress was torn on the side seam at waist. About a 5 inch opening. And dress was too small. It was a Size 3X but fit more like a Size 10 Junior. I contacted company but their response offered 60% off next order or 40% off next order. Since there will not be a next order, I threw dress in trash and learned my lesson.

I really like when I find clothing and shoes that will take my custom measurements. It's not easy to find suppliers that will do that. Even though it takes a little longer to receive the items, I like knowing that what I pay for is going to fit. So thank you LightInTheBox for connecting me with such thoughtful and thorough suppliers.

I think the customer service given by LightInTheBox is the best in the online business shopping. I think they do a great job to accommodate your needs. I have been shopping with light in the box for one year and have had successful purchases. I have only had an issue with one item which they took care of immediately. I am on my second membership and I’m very happy. I tell everyone I know about light in the box.

I received this shirt yesterday and I am very happy with the purchase. The quality of the garments that I have received so far has been excellent. Look forward to doing business with them in the future. I would highly recommend this company to others if they are looking for good quality, excellent fashion and a reasonable price.

Just wanted to say thank you for great merchandise at great prices. I love the look fit and design of your merchandise. The quality is also very good. I've not seen the clothing that you sell in any any stores anywhere. People are always asking me where I got this or that and I'm always telling them. Thank you LightInTheBox.

I have purchased items for myself and as gifts to others and am very happy with both the design and quality of the products (shirts and shorts). This is a fun company to shop with and they have been very responsive when there were questions about orders. My one complaint is that when the product is going to a foreign (not US, not China) address, they lose the ability to track the order. But nothing has gotten lost.

They offer strange return options. And they require a photo of the item not fitting you. I feel that's inappropriate. It's so big because their measurements are wrong. I guess they need a photo of my boob to prove it. I'll do anything for $20 apparently.

Received my order in a speedy manner. Will order from LightInTheBox again. The shirt ordered was exactly what we were looking for. Matched grey shorts perfectly. We were looking for a flamingo decorated golf shirt that was classy and this is what we received. Thank you LightInTheBox for having such a good selection.

I tried to ask from your emails how to exchange something for size and none of the emails would allow a reply to the email. I have no receipt and no way of knowing how to exchange this product for the next size up. It was for 3 pairs of men's medium shorts to be returned and exchanged to a large. Can you help?

I placed an order for a dress and the wrong size was ordered... Once I realized the error I reached out to customer service, that evening I had a response and they were working on correcting the issue. I was contacted everyday in regards to this until the dress went into production. I have not received the dress as of yet however, the customer service provided getting the error corrected has been great!

I purchased some shirts and some pants from LightInTheBox, and the quality is fantastic. I was freaking out because how can I get this kind of quality and stylish stuff up here in northern New York, which would be hundreds of dollars. The order time is not like Amazon but for the amount of money that I'm saving, it doesn't matter. I can wait 30 days. That's how good the products are. The website is also very easy to navigate. I showed my daughter the website and she loved it. I just placed an order for a leather vest, and my daughter got a sundress and ankle bracelets. They're supposed to be delivered by the 15th. The only concern I have is I don't know how to use my discount points. Every time I order, it's either I forget to put my points and discounts or I can't put my points and discounts. That's a struggle with me.

The dress was much better looking in person. This was my first order, but likely not my last. I was really satisfied with the fabric since sometimes polyester can be too hot. I was also skeptical about what size I should order. I opted for my normal medium. I'm only 5' tall, so I had to have it altered.

As advertised. Sèem to be high quality. Only negative is product not in USA. Shipped from China. Selection of available shirts almost overwhelming. Prices are very reasonable. Materials are soft and comfortable.

I received a message from LightInTheBox about an address change. I tried to alert again about a recent order, but no matter how hard I tried to reach someone, it would refer me back to the very messy home page, which is cumbersome to absolutely useless in getting a customer service PERSON! E-mail, phone or otherwise..

I'm blown away with quality solar lights. Shipping really fast. Customer service is A++++.I certainly will buy again. I strongly recommend this company. You can trust them. Your product is topnotch. I'm very amazed with it. You're getting product from a company you can trust and believe in and be satisfied. You're getting the best for your money and peace of mind.

I purchased a shirt on my first order. The shirt was beautiful and looked as good as advertised. The tee tee shirt had a small defect that turned into a gap on the upper right breast area. Still, I loved the speed of the delivery and all my orders since have turned out in great shape, so I chalk this as a one-off.

It’s perfect! It fits perfect and has just enough card holders and pockets to where I don’t have to carry around a wallet anymore which is awesome. I always have everything I need with me in one little convenient phone wallet. Plus, it’s pretty and has a more unique design from most people around me, which I like.

I made a complaint to Consumer Affairs. Once I did, Light in the Box responded right away and refunded my money. I appreciate their fast response. They did the right thing. I just wish I didn't have to go that route and wait 9 months for a resolution.

I recently purchased some clothing, and I am beyond impressed! The quality of the fabric is exceptional—soft, durable, and comfortable to wear. The designs are modern and stylish, perfect for updating my closet. The fit was true to size, and the attention to detail really stood out. Shipping was quick, and everything arrived in perfect condition. I’ll definitely be shopping here again and highly recommend it to anyone looking for quality clothing at a great price point!

Great graphic tshirts, purchased several, will buy more when I find ones that I like. Being overseas, and shipping to Ohio, it takes awhile to get through customs, that's to be understandable. Pic is one of the two I purchased.

Frustrating experience overall. Their measurements are inaccurate - they're too small. Returns are impossible. NO invoice included. Reply seems like it's a bot and does NOT include shipping label - NOT EVEN an address.

One order with Men's Top and Bottom plus children wear. Second order children wear top and bottom. The best price for my grandkids. Shipping too expensive. Need better price if you spend a certain total amount for your package.

They refused to honor their return policy. I followed their return instructions meticulously. They specifically said to use a shipping method that could not be tracked. And then they claimed that they never received it.

The customer service department is very understanding - unfortunately my shoes and I were victims of a porch pirate - I notified LightInTheBox. The customer service agent said not to worry the shoes will be sent again and it was - I stood guard at my door and received my shoes - the only downfall I have is the long mailing process - possibly because shoes come from overseas.

4 shirts were what I expected. Bathing suit very nice. Glad that I ordered one size larger in each case. The wristwatch is good looking with the band that could have been a little better. Keeps good time. All items were well below the price that I would have paid locally. Delivery time requires some patience although they keep you informed.

I enjoy shopping on your website (LightInTheBox.com). Your clothes are quality and the promotions are fantastic. I am a senior and an online shopper. I initially had a few issues with the size charts...Now I read most of the product reviews and I slowly review the size charts. Thank You, Light In the Box for your service.

My satin dress fits perfect. The material was perfect in weight. The dress was a great fit. True to size. I am 5 ft 9, 160 lbs, size 10 was perfect. No disappointment!. Looking for my next dress. The delivery process was easy. Time frame of delivery was done promptly. Also, the length for my height was just right. It was not sweeping on the floor.