LightInTheBox Reviews

My item was received much more quickly than expected and works like a charm. It was also quite reasonably priced. My wonderful old truck didn't come with WIFI and with States now making it illegal to hold a cellphone and talk while driving (a VERY good thing) I needed the ability to talk hands free when necessary, while operating the vehicle.

Items shipped as promised. Sizing on stretch capris very questionable. Sadly items must be returned to Asian location at customer expense. Otherwise you have the option of accepting pennies on the dollar for future purchases vs overseas return costs.

We tried 3 separate times to receive refund on women's clothing that did not fit and didn’t begin to resemble the picture. All we receive is a form letter telling us a percentage off. When we email they do not respond with instructions on how to return. The first time they stated they needed to review our return. The 2nd time was 30 percent off, the third 60 percent off with no way to return. Poor customer service service on returns and the quality is very cheaply made. Do not consider this company for anything. Their clothing is oversized and ill fitting and their customer service is lacking.

Danica helped me throughout my process when I needed to get a larger sized dress especially when I needed it in time for my daughter’s wedding. Everything turned out great. I was very happy. I am pleased with this company and their products. Love it.

I have not ordered quite a few things and I have got items for my Dad as well. He is so happy with everything I've got for him. I'm pretty sure I will order more for myself and my Dad as well. I have also got a shirt for my nephew and he loves it too.

I have already recommended to family and friends. Quality of workmanship is excellent, pricing is unbelievable, delivery is quite good. Excellent selection of merchandise, always sales events for deals and clothing to match outgoing events. I have only one complaint, is that you tell manufacturers to size accordingly to US or Canadian sizes, I order 2x shirts and couldn't fit into them.

So many options for my wedding. I found the perfect dress. I did not want the traditional white dress, yet I wanted a statement made with the dress. It's perfect! I also found all the accessories I needed here without having to shop anywhere else. Love this site. Highly recommend it.

This unit has actually become a storage shelf for my MoonLander camper. It was a super easy install that took me less than 30 seconds to put up. With my camper being made of aluminum magnetic shelves wouldn't work so the suction cup style was a great idea. I wish I had ordered two at the same time. I have just ordered a second shelf and am looking forward to its arrival. LightInTheBox has been my go to for cycling clothes and accessories and I am glad to see they have other quality products as well.

Very comfortable and great pockets and simple design. I also bought my sister two pairs and she loves them. Mine were on sale. Affordable too! These pants are easy to wear and easy to care for cold water wash. Delivery was in a timely manner. Each time I make a purchase and then submit I get an incentive which is so great! Thank you so much!

Excellent products, great designs and very comfortable. I would recommend these folks to anyone for great designs and price. Thank you for your company. I bought a shirt and liked it. That's about all I can say.

No care of intelligence used in shipping. Cowboy hat stuffed in bag. They are damaged before carrier receives the package. It's totally stupid!! By the time the package is abused for 4000 miles cowboy hats are ruined and not useable. I see additional hats I want to order but I'm not unless you can guarantee they will be shipped with care.

I've had very few issues with quality of purchases. If there has been a problem it has been resolved quickly & to my satisfaction. My purchases have included clothing for myself, my daughter, son, husband & grandchildren as well as household items & items for our mobile home. I have no qualms in recommending this site to others.

Need return label for jacket please. It was not what I expected. I need to ship it back to you. So please send me a return label so I can return it. It looked so much better in your photograph. Thank you so much. I like some of your merchandise very much, and will continue to order from you, but this jacket I don't like.

For the second time since being a customer of LightInTheBox, I have had to reach out to Customer Service to have a problem solved. Both times, they were able to give me a satisfactory solution. I have no complaints at all. Excellent response time and very good communication. I will continue up be a very happy customer of LightintheBox.

I love the shirt but it was too small and when I wanted to return it for a refund, there was no way to get a refund without paying another $10 - $40 to send it back to Asia. The shirt is a beautiful shirt but too small. This is the size I normally wear but this one was just too small..

I’ve been a loyal LightInTheBox customer for over three years, and it continues to be my favorite destination for fashion and clothing. The variety is incredible — from elegant dresses to casual everyday wear, there’s always something new and trendy. I’ve ordered everything from summer tops and jackets to evening gowns, and I've received so many compliments on my outfits.

Overall happy. It is very inexpensive so of course I had concerns but you you read all the specifications and ie fine print you get what you order. Does take a while to get your order after ordering but it's coming a long way lol. Ordering cotton or linen just have to be careful. It's not cotton or linen texture because that means it's actually polyester lol. Again overall happy and inexpensive. Just make sure you're getting what you want and not assuming. Fun shopping!

Well to tell the truth, My experience with light in the box has been wonderful. They do listen to you, most importantly they will work with you if there is a problem and they will make it right with. Wonderful Bussines. I highly recommend them. A list In my world for real.

There were issues with the order I received but they have been resolved to my complete satisfaction. Megha was very responsive to my feedback and effective in the resolution. I appreciate all her help.

Great fit - spot on with sizing. Great look - bold and very accurate with pictures in the advertisement. I was a little surprised at the texture of the material. Not that it was bad, just that it had a different feel. Also, I don’t know if the material is cotton, silk, or a combination. All in all, a good product.

Customer service were very attentive, polite and understanding of the situation and agreed to a full refund without having to ship the dresses back.

Megha has reached out and a resolution is in process.

Company has offered a refund that is satisfactory.

Ordered a retractable USB A to Lightning cable in mid-June, with expected delivery of July 9. It is now nearly August and nothing has been delivered though, after 6 weeks they sent an email saying it was. NOPE, sure wasn't.. Now they want me to take pictures of the front of my house (delivery area) so they can contact the delivery company! Also to check with my neighbors and declare a loss with the local carrier. Really, your delivery issue is my problem? I've asked three separate times now where they think it is and WHO the carrier is ... Nothing, just a lot of email tennis about "assure you we take this seriously", escalating with the carrier. Whatever .... just stay away from them, that's my best advice.

I am not one to write reviews, but this is a necessary warning for anyone considering purchasing from this site. The item, a linen henley shirt, took over 3 weeks to arrive. The quality was poor, the sizing substantially off, and the cut/fitting was as if two squares of fabric were simply ironed together. The return process is confusing and complicated....so thankfully this test purchase resulted in only a small loss.

From the multi plug in auto charger to the shower handle grips and the small fan I have been happy with all my choices so far. I have spent over $200 on small stuff which some may call gadgets, but I have found them all useful and worth buying. The costs are reasonable, and the freight deals make it all worthwhile.

Great products and shipping. Will buy here again, the fit is exceptional, and material quality is above average. Other companies sell products which while cheaper simply lack the overall value of this company's. Often with flaws and poorly sewn or cloth of lesser quality despite being of similar design or purpose.

This site has so many items to offer! And inexpensive. Have I received a few duds, sure, but a golf polo that costs $2.99, you have to take the chance if it fits the theme. I have been very pleased with about 85% of my purchases. Learn to read reviews and know your measurements and boom! You have a new wardrobe. Shipping takes a long time as it is on the slow boat from China so can’t expect Amazon type delivery. But again, the prices actually make it fun to try something new. I have lost about 40 lbs so am currently trying to turnover my wardrobe and this site has helped me. I am a frequent purchaser and look at this site just about every day.

Love my new shirts-fit is perfect. Sweatshirts and shorts are what I ordered. Happy customer here. Love getting the new notices for discounts and new products. Am passing this company's website on to my friends. Will continue ordering from this company in the future. Service was good and worth the wait if it was back ordered

I have bought nearly 10 pieces of clothing, the prices are great and I look great in the polos. Delivery is from China so expect 2 week delivery time but you are constantly informed where the shipment is at. I highly recommend Light in the Box to my colleagues and friends. They also have a women's line too.

This company is a joke. Don’t buy. Not able to return. You’ll lose your money. I order a dress that spend $200 that I won’t see again. They give you options of a 20% refund or 50% of your next purchase that I would never do. Material was super cheap. Missing item and no chart size accurate.

I ordered a shower drain from Lightinthebox, Unfortunately, it was not the right size. I decided to return it and while I tried to follow their website return it would not let me finish the return. I decided to call them, there was no telephone number. I looked at the package and noticed that there was no return address and said can not refuse taking the package unless calling the company. I called the credit card. They said they will investigate, however they never credited my account because the company refused the return. I asked the credit company to give me the telephone number that they contacted them. It was San Jose number with area code 408. Nobody picked up the phone by pushing the #1 and #2. The number 3 was an overseas number and only worked with WhatsApp. I would never buy anything from LightInTheBox. I lost $38:00. Imagine if you buy a dress of $200.00 and can not return.

I like the quality of the shoes, the color patent and most all the prices. I am please with the service, the time it takes in processing and delivery. I would most definitely refer LightInTheBox to all of my family and friends. I am very satisfied with your product and your service. Thank you very much.

Megha is now willing to give me a complete refund, although this should have been done to begin with. I should not have had to to complain to Consumer Affairs to get an acceptable resolution. I also shouldn't have to change my review just so I can get a refund! Thank you for assisting me in this matter.

I would like to thank Tatyana in customer service for her assistance with an issue I had with the delivery of purchase. I have shopped with LightInTheBox many times, but this time there was an issue with the address. Tatyana's was so helpful and I received my package within 5 days of our correspondence.

I have never, ever dealt with such a scam company before. My mistake was in thinking that because it is on FB, they (Facebook) have some type of vetting policy. LoL, they do not. I ordered a dress way back in June, and I have not heard a thing from these people. Now they claim that my package is here, but USPS will not deliver it for 5 more days. I purchase many things online. I have never ever been told that my package was here, I just had to wait. Don't buy anything from them and you will be further ahead. Any item that you see on their website can easily be found on Amazon, usually for 17-24% less than this place.

I purchased a item for my daughter in Florida and when it arrived it would not light up. She called me and told me the problem, I contacted customer service and told Christine the problem. She started to work on the problem at once. We tried everything to get it to work with no luck. Christine told us to make a short video and forward it to her which we did and within three (3) days the problem was solved. The product was deemed defective and a replacement was issued. Christine is a is a merit to the customer department.

I ordered and paid for an Army Military Mug on June 22nd and I received it this week, only to find it had been poorly packaged and was broken. I've tried multiple avenues to reach customer service to request a replacement by Express Delivery. No response or communication on any emails or their site. Very disappointed as this is a gift.

I want to tell all of you what I have experienced with this company. I started the ordering process on July 1st. It is now July 13th and am still showing my order still processing. Once processed the merchandise has to be put on a ship that will take another week to ten days then has to clear customs in the US then handed over to UPS before I receive package. So for those ordering any kind of summer clothes they will most likely not arrive until the fall. I will keep you updated on my shipment.

They finally did refund my money for their clothing after I emailed them and told them I was going to report them to the Michigan attorney general if they didn’t refund all of it for the items I was disputing. BUT, they misrepresent the fabric contents of their clothing on their website. For example, I ordered a shirt that was described as cotton/cotton linen and it was 100% polyester. A pair of pants was supposed to be cotton/cotton linen and they were polyester. I didn’t request a refund for 2 other pairs of pants as they are made of cotton even though they are misrepresented on their website as cotton/cotton linen as I can wear them; I am allergic to polyester and therefore read labels.

I DID NOT RECEIVE THIS ITEM I PAID FOR AND THE COMPANY WILL NOT REFUND MY MONEY!!!! AVOID THIS COMPANY LIKE THE PLAGUE!!! This is one of the worst companies I have worked with! THEIR Products Are crap, and they Rip You OFF!! -They lie statements like "Once a made-to-order item is placed, and payment is confirmed; our team of skilled tailors begins the process of cutting the fabric and tailoring it just for you." on a dress that is brand named and can be found on the original manufacturer website and found in multiple location by doing a search on the web. They did NOT ship ALL the items I paid for. And Did NOT refund or make it right! Not Refund my money, jerking me around! This is a crooked dishonest company who customer services follows BS scripts that don't address the situation of resolve the issues. They STEAL from the customers!

Excellent, fast shipping, delivered on time and in perfect condition. The dress is soft and silky, very comfortable. I wear it every day. I bought the size L according to the size chart, and it fits me perfectly, as if it was tailor-made. Love it!! I am going to buy other colors.

Yuriy was the customer service representative who helped me get a refund on a wrong product shipped to me. He responded to my e mails in a very timely manner. He was very efficient in getting the refund. He was polite and courteous in his e mails. It was a pleasant experience working with him.

I was very excited by the costume options at LITB for my Grade 8 play, Romeo and Juliet. I ordered ahead of the play by two weeks hoping that the shipping would send off my costumes in 5 - 10 business days. I did not realize they were shipping from China and so they arrived after the play was over. The shipping time was the only disappointment otherwise everything was as advertised with high quality fabrics and costumes as pictured.

Eleonora provided the customer assistance I needed. She understood exactly what I needed and why. Customers, like me, need someone who listens and is willing to help. This makes me want more than ever to continue doing business with your company because of the excellent service I received from Eleonora. Thank you very much Eleonora.

First read all the real reviews on Reddit and you'll see I'm right. This 4.3 rating is bogus, don't be fooled. Sizes are terrible, medium was actually a small on 3 shirts and the other was actually fine. I wear a 32 in pants and shorts and they aren't tight. The 32 I got here, I couldn't even zip up. Cheap made in China clothing with threads already coming out. Terrible customer service that takes forever to get a response from. They make you jump through hoops to return something and then you have to pay for the shipping BACK TO CHINA! Absolutely ridiculous. Never buy anything from here unless you don't care about your money.

Beware! There are many issues with ordering online from LightInTheBox. First, mystery costs were tacked onto the total, making it much more expensive than advertised. The shipment took far longer to arrive than the date they promised, so there was no way I could even wear the item for the event I had hoped to use it for. Moreover, the item didn't fit properly, and, when I started the online return process, it would not go through! The automated response stated that the item was "made to order" and thus not returnable. Their website stated that they accept returns and exchanges. Now, I'm stuck with a dress that I won't use. This company is a fraud!

I got tired of not being able to buy through Temu for some reason and I started looking for another place. I found LightInTheBox, which is much better, and the quality of the products are great. The checkout is easy and the items come when they say it’s gonna come.

I’ve bought my wedding dress and a couple other dresses and quality was great! Although I needed the wedding dress needed to be altered, as it was too long and the neck was not cut correctly, but both were easy fixes and response was fabulous! The embroidery on the other dress was gorgeous and needed to have the zipper reinstalled but it’s a gorgeous dress and felt amazing on! Great value!!!

When my shoes came, they were HUGE! Thank goodness I ordered 3 pair for my wedding. The others from other companies fit fine, so they size quite large. Also, their return requirements are ridiculous. 30% of the sale price? What? And I have to send their own measurement guide and barcodes—what a scam. How about you keep up with your own sales? All I should have to do is have my order number like normal.

Bought 3 dresses only one fit. Bought 2 bathing suits only 1 fit. All were on sale, so will donate the ones that don't fit. Read the fabric on the listing. Two of the dresses were cotton the elastic didn't budge. The tee shirt material pull over dress fit great. Also bought some cheap jewelry. May or may not ever wear them.

Order comes when promised in good condition. Have always liked the things that I have ordered. Only thing I don’t like is not being able to return a single item. Golf shirts and dresses are pretty much true to size except sometimes the arm holes run large as well as the length. Love ACE Golf designs.

This company sold this dress as cotton/linen for a total of $40.48. It is clearly labeled as 100% polyester. The company pretends that they don't understand the issue when they reply. But they are very sharp to never admit that it is their deceptive advertising that caused the problem, they pretend it's about the packaging. When I asked for a return label they stopped replying. I processed a dispute through PayPal and they agree to the refund but they don't provide a return label and the return postage is $19. They don't respond at all. I deal with other Chinese companies like TEMU and ROSELINEN and they deal fairly with me and they don't lie about the products. This company does not have standard customer service policies and you can tell they have deception built into their policies.

They have some very unique men's clothing that I really get excited about and have not seen anywhere else. For example, I have purchased 7 Men's long jackets with amazing colors & designs. Not for every guy but, for me, I make these one-time purchases and can wear these items for years. There's a waiting time of a week or so for delivery but they always deliver.

They sent what they promised but it took too long but then I’m in Canada. The quality of the product was basic but not out of line with the price. I don’t think I’ll be buying anything else as it’s not anything I can’t buy locally at competitive pricing. My main negative was the long delivery.

Everything was great. Very happy with the orders I received. The dresses and other items were awesome and the delivery came fairly quick and were packed well. The prices were definitely affordable for my budget. You actually had an item that I have been trying to get for a friend for over a year. Thank you. Judith **.

Satisfaction with wrong size on shoes. Mehga took care of it in a very timely and polite manner.

Worst online shopping experience I’ve ever had. Sent a gift and it was wrong. Then customer service was terrible. They ignored me for days and after I left a bad review on Trust Pilot suddenly they get back to me. Stay away from this place. 0 stars.

Pinni from the customer service has resolved the issue and Light In the box provided the other dress of the right size.

I bought some shirts from LightInTheBox and the website was fine. I got the product too, so it's good. I wear the shirt.

I ordered a shirt to see how the shipping and quality were for such a discount. That was over two weeks ago. I have received innumerable annoying ads but no shirt. They want me to join an app to track my order. Not going to happen. They are bothering me enough without having more of my info. Never again. Keep the money. Buyers: DON'T DO IT.

I found two dresses and a pair of earrings. The size charts worked well for those of us in the States. The dresses seem well-made and the earrings are fun. It does take a bit of time to get the products, but it was easy to track and I ordered in plenty of time.

My wife referred me to LightningInTheBox and then I did an internet search looking for the sort of clothes I was interested in. They came up on an internet search also. Their website is perfect. I've purchased men's underwear, men's thongs, swimwear, a pair of shorts, and a couple of shirts.

The quality of the items are fairly good, however the sizes run too small for tops. In most cases I could not get the items on. Was very disappointed because I truly like the items in the catalogue. I have better results so far with pants and dresses. The return policy is too difficult so I opted to keep and get some money back. I am open to ordering one item so that I could figure out what my size is in relationship to your garments.

I had an absolutely terrible experience with Lightinabox. I ordered a shirt, and instead, I received a women’s sculpture belt — completely the wrong item. Trying to get in touch with this company has been impossible. They are unresponsive and seem to be running a scam. After sending them pictures of what I received, I got no reply whatsoever. It feels like a complete waste of time and money.

This company is awful. Do not buy from this company. I order a formal dress cost $188.00. Dress did not fit and was not like the way it appeared on model. They use models that do not wear their clothes, they claim they custom make the clothes once you pick a size. That IS A LIE. They don’t give refunds, the order takes about a month and a half to come and Yes It is a CHINESE COMPANY. This dress was for my niece’ s wedding. Now I have to pay for another dress. So please don’t bother with these unethical people.

I ordered several shirts all the same size and only 2 fit. When I asked to return they said I would get a credit but it’s toward another purchase and it was only $12. Why would I purchase more items when they don’t fit. Now I have a bag of shirts sitting in my closet.

Purchased some great items on sale. Very nice items and delivered in a timely matter. My only problem it was a gift and there was nowhere to make that known so the recipient was able to see the cost of those items and I was unable to contact the company to let them know. So until I figure out how to buy a item and send it as a gift without the cost, I won't be buying gifts. Very difficult to contact via email, phone or chat.

I was very skeptical about the company and product coming from Singapore. The price was very compelling. I thought I would take a chance. My order came as promised and the quality/fit is excellent. The selection is very good. The products they offer are very stylish and just what I was after. I will be a repeat customer!

Packaged was marked delivered but I did not receive it. I actually received a different order on the day that it says this one was delivered. I went to the post office and a person working there told me she could not track it in her system. I don't know what else to do.

I’m very sorry that PayPal is no longer in your option for payment. I really like to buy things at your store, but I’m not going to buy again until the option is back, if so! Thank you and have a nice day! Hope I can buy again one day on your site! I’m going to check once in a while for the option of payment to be there again!

Package arrived crushed but shoes intact. Delivery early within the delivery date range given but still seemed comparatively slow. Initial quality seems fine for price. Will see how they hold up but bought as a test. I find it irritating that having bought this pair LIB keeps sending me more advertising of very similar products but in different pricing and quality.

I found out about LightInTheBox while I was searching for Easter dresses, and I’ve been going back ever since because they have the cutest little dresses for little girls. I purchased a graduation dress and some shoes. The quality of the shoes is good, but the quality of the dress, not so much. It was a little too big, so we had to make a couple of adjustments to it, but overall, it was pretty. I'll definitely shop with them again in the future.

I got a pair of shoes from LightInTheBox and I love them. But I did the size according to the size guide so I ordered a 42 because I was just right at the 10 inches. I thought with the shoes being pointy, I would want just a touch more room. It fit into the size that I got, but they were an inch and a half longer than my foot. The shoes measured at 11.25 inches. I’m trying to return them for the right size but I don’t know what size to order now. I got one picture sent, but then I didn’t get the picture of the measurement.

Please do not do business with Light in Box, Chinese junk and you will never be happy. Reviews on here are all mostly negative, I should have checked first.

I purchased some shirts and a package of socks. I was skittish as soon as I found out they were in Hong Kong. I'd heard so many scams going on. But I was gonna give them a try and thought, "I'm gonna keep it low." I bought 50 bucks worth of items. The fact that it comes from Hong Kong takes a little longer than domestic stuff, but the items came in exactly like they looked in the ads. They fit perfectly. I've bought quite a bit more since then. I was trying to update my wardrobe and I have now. I go in and peek at the ads from LightInTheBox every once in a while.

The material & color's wonderful. Exactly what was advertised. I wanted it because of the style, the way it was made in the back. I need what was advertised. I can’t use a “V” back. Force of the water diving & speed swimming it stretches, comes loose in water, shoulder straps move to arms. Please send the swim suit advertised.

This company makes the return process impossible. After numerous back-and-forth emails explaining my problems with items, this company puts obstacle after obstacle after obstacle into the return process and finally quits corresponding with customers. Once you buy something from them, they will never return your money if the items don’t fit.

The tote-purse is exactly as pictured and is perfect for summer with sandals. It has one inner pocket and a snap closer. The wide leg summer pants are perfect for the warm weather. They are a little long, depending on the height of sandal heel, but that is an easy fix.

On my first order I ordered couple things to see the quality of materials and I can honestly say it's just perfect even for hot summer days. My kind of clothes, so I continue to order more and will continue to. Might take a little long to get them, but it's worth the wait. Will continue to be a customer.

I love my Tshirts. They fit me perfect and they all are pretty colors and designs on them, I plan on ordering a few more in awhile. I love your clothes and plan on buying more. There are several items I still want. They are very well made, thank you. Jolene **

Cute shoes, well-made, very comfortable. Nice color, too, the red goes with a lot. I had thought I’d ordered the shoe style, but I must have chosen the sandal option by mistake — just as well, it’s spring here, soon to be summer. I’ll probably try the shoe in another color for fall.

Every order I made, I was very happy with the orders and the tracking was very helpful. I will keep ordering from LITB in the future. I'm glad I found their app, makes ordering clothes easy And the prices are very reasonable, so thank LITB for your service 🙌 😀 👏 😊.

Easy to use website. Large variety of products. Had no problems. No delivery or shipping problems. Great prices. Would recommend this company to anyone. Have been using this company for years. This company was recommended to me. If you don't like large hats, fascinators are for you. Send back if you don't like it.

I got Boho Chic Women's Ankle Boots with Colorful Patchwork and Zipper – Vintage Style Lace-Up Boots for Fall and Winter. I love these boots! They fit awesome, they look great and I get lots of complements! I wear a lot of different boots. I have about a dozen pairs and these are now my favorite. I would definitely buy more boots from LightInTheBox.

I ordered this four-piece set, which included a bracelet, necklace, hat, and dress. The bracelet, necklace, and hat exceeded my expectations — they are all very stylish, well-made, and great quality. The dress, however, wasn’t quite what I had hoped for. The material is a little thin, and I should have ordered a larger size for a better fit. Overall, I’m happy with most of the items and would still consider ordering again.

I was very displeased with an order from your company .. I ordered 1 sage green dress that I wanted to return. It didn't fit well.. I was asked to turn the seams in the dress inside out and measure the inside seams & compare them to the size chart in the advertisement.. I am disabled and cannot do all that but anyway I thought that was a bit much to ask a customer to do but I couldn't do it anyway then another dress comes in, same kind, same color .. same style, same price same .. I only needed 1 dress but I was charged for two. Order #**. How do I get a refund? It's so confusing and too expensive to send from USA to China direct.. Please help if you can.

Customer service is great when dealing with one person continually rather than several people at once. Because when you're dealing with one person you will not have to explain your situation over and over. Great communication and understanding is a most in order provide the best experience. The representative (Jonathan) I received after back and forth with others but no resolution were outstanding.

I placed my order for three items on April 19 2025. It showed as two items delivered on May 11. I reached out to the company and they told me I would receive my items by May 30. Their tracking system is so generic I can't tell where in the US the package is. I'll stick with Amazon from now on.

I ordered on 05/04/2025, 2 dresses and one top. In my first shipment, I had received one pink linen dress and one tan tunic linen top. I loved them both! However, just today on 05/29/2025, I received the 3rd item I had ordered, a light blue midi dress. It is just horrible!!! I thought it was made of linen like the others, but instead, it's like a nylon material. It looks like a nightgown rather than a dress. It is very cheaply made. The design looked in the skirt is printed on the material. On your website, it looked like 3-dimensional embroidery. NOT a print of one!! Instead of giving you a 3-star report, I'm giving barely a 2 star just for that last piece. I am very disappointed. It certainly did not look anything like the dress shown.!! Anything thing you can do for me? Perhaps a refund on that last dress for $21.99. Thank you.

I am so impressed with the beauty and quality of this gown. It is one of the most lovely gowns I have ever seen and I just had to have it for my next special occasion. The beading includes pink pearls and tons of sequins. The double straps even have rhinestones and the corset back makes it fit perfectly on me, the double lined pink satin is exceptional. I did not get my length custom fit but it is offered by seller. The Delivery was very fast. Excellent customer service, I will be back for more.

I've been a customer of LightInTheBox since 2014 & have purchased many & a wide variety of items. Things have changed over the years but still great & fun shopping. It was nice when hockey, baseball, basket ball were available. Authentic jerseys that probably copyright issues.

Lightinthebox is by far my favorite place to do my on line shopping. Every order I have had with the exception of one has been exactly as advertised. Sizes are always as described and the quality surpasses that of any competitor that I have bought from previously.

Beautiful garment, evocative of the 60s, a colorful period long gone by. The colors and the flowing cut of this top are idea for the laid back, carefree gatherings of summer. Certain to evoke memories from many, I can not wait to model this for my friends and family!

After getting your email notifying me of a late delivery around June 11th, I was forced to change address to Las Vegas, Nv. I fly out of Michigan on June 6th! My order was shipped out on 5/16, delivered at wrong address on 5/27th. So you have my money, and I have nothing! What do you intend to do now?

Shirts and pants great buys! The quality of the merchandise is on point and definitely have the look I like and style selection is very nice. If you're in doubt please give them a try. You absolutely will not be disappointed! And the price are very reasonable and you don't sacrifice quality.

Perfect addition to our pool area. Our motif is frogs and this fit perfectly. It is visible on the entry to the pool. It looks natural in this setting (see attached photo). The price was reasonable and the shipping was faster than expected. The vendor provided updates on the shipping status. This item is highly recommended!!

The only thing I'm disappointed in it takes so long to receive my items. When I shop online with other companies I get my items in 2 or 3 days with free shipping Please try a little better in your mailings. Can you keep me updated on this matter.

I have been trying to get this package for two weeks. I was told it was at the Post Office and they tell me nothing is there and it's a scam. I was told in an email it couldn't be delivered. Nonsense! We have cluster boxes which could fit a package. It could be left on our porch. Then to make it better I was asked to research it. That's your job not mine, I'm the customer.

I have never received my order of 3 items of clothing. They keep telling me it's in transit and they refuse to give me my refund. The only way I can be refunded is if I return the items! How stupid is that - if I've never received them??!!

LightintheBox company has no word on refunds. Almost 6 months and have not received my refund. I have send multiple emails and no answers. Please follow up so I get my refund. Thank you. Very disappointed customer.

Color did not match, poor quality and too large. LightInTheBox customer service will not exchange it for another product and told me I could purchase another color with credit. The top is $28.99 and you need to spend $29 to redeem it! Customer service said I have to buy two items to use the credit! What a scam. DO NOT TRUST THIS COMPANY! There are too many other good online businesses, stay away from Light in the box!

I got a dress from Light in the Box and when I tried it on it looked horrible. I immediately sent it back to the address and the corner of the envelope they sent it in and they only sent me half the money back after I called them because they said they didn't know that address. I've tried to call them again and can't find a number. It always goes to a whole another company, not to mention I blocked them from their advertisements on my Gmail and they send me tons everyday regardless of me blocking them. I think they're all about scamming and or ripping people off. I think I would rather walk around naked then get something from them. SMH.

Absolutely perfect! Got exactly what I ordered! Quality is spot on! Colors are exactly what it showed in the preview of the design. Definitely would recommend to family and friends. Thank you for getting it to me on time!

My orders all showed up in timely matter. Am happy with them all. Did not send any back as they were all gifts to friends and family and they were all pleased with them also. I would like to have some of the shirts in cotton material next time. L think that would be more comfortable in the summer..

They advertised the blouse I bought as a cotton and linen blend but the item I was sent was cheap polyester. I'm also thinking that somewhere along the line, someone associated with this company stole my debit card number and tried to use it because right after I ordered something from them, a mysterious charge showed up. My card company contacted me so the charge didn't go through.

I ordered 2 pairs and I didn't think they would be so cute and Soooo comfortable and true to size. One is a little loose but I love it. ❤️ I would buy again. The colors were just what I was looking for and talk about great value and quality for the price

I love your period costumes, however your sizes run very small, and you don’t tell people that. I normally wear large, sometimes extra large, I have to order your costumes in 5 X! And found that out by trial and error! Please include in your ads that sizes run very small, so people will know how to order, the sizing chart is no help.

I placed my order on April 24, 2025. It has still not been delivered. Apparently, there is not even a projected future date as to when I might expect to receive the package. You have other items that I would like to order but I won't order anything more from you until I have received my most recent order.

Ordered. Didn't arrive. Please refund my money. I paid for overnight shipping which did not happen so why do you offer it. I have never had a problem with ordering from anywhere else and then try sending you an email is a joke.

Shirt came in too small for my arms. I want to exchange for an extra large shirt. Very difficult process, you want me to take a picture of the shirt on and also put a tape measure on the sleeve?? Frustrating. Just send me a large and I'll send back my large. Easy.

I was both pleased and surprised by the quality of my shoes. They look cool, seem well made, and are pretty darned comfortable besides. I was a little worried about the size, but the 12s fit my 12.5 feet! I would certainly buy again from this company without a doubt!

I returned items back to Light in the Box on April 10, 2025 at my out of pocket cost of $73.97. I requested a refund be refunded to my credit card, which was my original form of payment. I received an email today, May 18, 2025, saying that my Credit is $1.09, my purchase price was $109. It's a Nightmare getting your money back!!! Please avoid doing business with this company.

I sent an email to LightInTheBox on May 6, 2025, that was not answered. I ordered several items a weeks prior. The items are lovely and fit in the shoulders, but are extremely long and the sleeves.. Not worth the expense of having them altered. I filled out of the questions and explained why I was returning each item. Two of the items that are represented on the website as outfits, are actually only coats. Upon looking back I now see that the description does say coats, but I didn't see that. I don't understand why these IMMENSE articles would-be sold separately without the rest of the outfit. I moved on to the next page and was instructed to take measurements and send pictures. Why? Why is it not enough to say that they don't fit.

I ordered a gorgeous black and green suit for my son's prom. When it finally arrived, what I received was a long white dress. I sent pictures of what I ordered and what I received. Then they wanted pictures of the packaging label, I sent it and now they want to investigate instead of refunding my money. Now they won't answer my emails.

Yes I received my order and the Boots are great, I had no problem at all with shipping or delivery, I placed the order on April 2nd and received it on April 14th. I will recommend you to friends and family. And I will be ordering from you soon. Thank you.

Your return policy is a complete joke. Your sizing guide told me to buy a size extra large according to my waist size. Well, It was extremely big on me and I need a size Large. So now I’m being punished by having to pay return shipping for your mistake, and to go thru a bunch of unnecessary steps to return it. Shame on me for taking a chance on your company. You will lose a lot of potential customers because of me. Sorry!

I ordered men linen pants and a linen shirt. Both of them were advertised as a cotton/linen fabric combination. Only the pants were linen. The shirt was 100 % synthetic. I requested a return and was offered to send it with tracking to China (from the USA). The cost of shipping exceeds the return value of the shirt ($25.99). No other solution has been offered.

I ordered two items from LightInTheBox. The dress was great and I loved it. The suit, though, wasn’t good. It arrived dirty with pen marks, and the quality was low and very see-through, unlike the dress. I want to return the suit and am currently emailing back and forth with them about it.

I love the dance shoes as they are comfortable and easy to dance in, get many compliments. It's just that the shipping takes at least 2-4 weeks. I love these shoes as they feel like you're dancing on air. I use them for practice as well as for parties and will use one of them for my son's wedding next month.

Had ordered a shirt and a leveling tool. The shirt was as described and the leveling tool is an excellent tool that can be used for whichever direction needs to be assured is evenly level. It also contains a laser light that I personally haven't needed to use, but is an added option for use.

I was worried that it would break - and it did. Not even a month in. The clasp to hold it shut is not durable enough for sustained use, and it quit working totally, finally. I had to use a knife to open the case. The case is strong, the springs seem good, but the clasp to hold it shut, and, consequently, open if again, is crap. Lightinthebox offers no discussion if there's a problem, just a return/refund button, with no elaboration. Returning this for a refund would now cost me about TWICE as much as my initial order.

Service was perfect from ordering to reception! Process was very simple and quick and delivery was faster than anticipated. Item tracking is accurate and very up-to-date along the way. Contacted customer service about final delivery and spoke to a real person that was very helpful. Costume is of wonderful quality, quite well made and looks really good. Would certainly visit and order from your store in the future.

Product arrived ahead of time. No flaws in shipping container. Everything so far is good. Bought for wife's birthday and she satisfied, need I say anything more. The only problem I had was to resize the watch band. Had to Google for instructions on how to remove links from the band but finally figured it out. Not the easiest thing to do unless you are a watchmaker. After about an hour and a few shot of Jack Daniels, I finally got it done, then had to do it again, the band was too tight. This time it was just right. I was very relieved. Thank you

Love my 1st purchase of my deceased daughter, after showing and wearing my shirt...OMG every family member wants one. So I've had to purchase 5 more. So now we all can match on her special day of her birthday coming up soon. So maybe more purchases will be made once everyone sees ours. Very excited, very pleased. Love these shirts. I will be ordering more cause they are worth it. You will love it..guaranteed.

I have made several product purchases and I have had no issues with any of them. I am a happy customer and I will return for more products! I highly recommend Light In The Box as they have products for everyone Female, Male, Child and the Elderly. Their Customer Service is amazing and they clearly care for their customers I was contacted once as My order was in transit and they were making sure that everything was going smoothly and I hadn’t even received it yet!

Don't do it! At least not clothes. They look nothing like the pictures and they will not accept returns. They say they will, but then they told me the product was "made to order," which is a lie as I ordered a standard size with no alterations or anything. They offered be a 50% credit (no thanks) or a $20 refund on a $166 purchase. There was NOTHING on the order site that said anything about this dress being made to order. They state "hassle free returns."

The clothing I ordered were NOT as advertised. The material was NOT linen. It was 100% polyester and awful. I wasted money on 12 items that are all AWFUL. The photos they use to sell the items are NOT factual and not at all what you get. HORRIBLE, stay away!!

They do not supply return labels. If you need to return a product, you will need to pay for shipping yourself; and returns must be shipped to China. I would not have placed an order with them had I known this.

I bought numerous tops that advertised as a COTTON/LINEN blend fabric. It is FALSE ADVERTISING!!! THEY ARE ALL CHEAP POLYESTER!! After I complained, they removed the fabric content. They lost me as a customer. I refuse to pay for return shipping to China, even though they have a Gardena, CA return address on the package. Don't be fooled like I was!!! Stay away!!!

These shirts feel wonderful, they are very light almost weightless. Good colors that will work with multiple outfits. The 2 tshirts fit equally well and the humorous writings are to the point and fun. I would recommend LightInTheBox to anyone who is looking for good quality clothing at a very affordable price.

I would never order from these people again. They mislead you on how long the process takes, gouging you for another 25 bucks for "expedited" shipping, and then keep saying "your order has shipped" but it's still "processing." It's terrible. I order April 20 and they promised within a week and now, the 24th, they say it's being "processed" and MIGHT get here by May 8. NO. That's misleading and NOT what they promised. There is NO way to contact them.

All the wigs I've ordered were realistic and they are great quality. Had no problems with delivery. Overall I'm highly satisfied with your products and I will continue to order from you. I've recommended your products to my son, family and friends. The wigs I've ordered I've got positive comments when I wear them.. In the future might order some of your other products.

Just what I was looking for. Arrived on time and fits great (ordered 1size larger). Made of good material and well made. Comfortable and warm, makes a great companion to other parts of armor (helmet and gloves). Lots of people ask where I got it and I tell them joyfully "LightInTheBox!". I'm very happy with this purchase.

I only ordered a purse with an undesirable color because it said Forever Young on the front. The one I got did not say that. It was very important to me that it said that. Then, I found I could only return it at my own expense. You've lost my future business.

Happy with my necklace but kept wondering if it was going to arrive in time for me to wear it. Glad I ordered a couple of months early because delivery is not fast. The quality seems very nice for the price I paid for it. Would never have had time to return and exchange for something else has it been the wrong size.

I have been wanting a wall mural in my bedroom and could not find one the right size. I came across the garage murals in an ad for this site... and they will be perfect! It's a beautiful mountain scene with great quality! And it looks amazing hung up!

My daughter will be having an outdoor wedding in August. I wanted a cool, comfortable, breezy dress to wear on a hot August day. This dress is beautiful, true to size/color and I may not even have to hem it (I am 5' 3" tall). The layered look is very flattering. I am very happy with the dress.

Dresses are Beautiful. I love to shop this site. There are great deals here and I look forward to seeing the next item I am going to buy, with the cost of everything so high this site is fantastic to find deals. Keep up the good work making women happy with your sales.

Item had one price on the page and a different price when I added it to my cart. They said it was a specific sale.. I went up and back with them for a few days, but they would not give me the advertise price that I originally received in a personal email.

I was far more pleased than I thought I would be. It looks amazing, works amazing and couldn't be happier. Thank you. Highly recommend! If you're looking for a classy smart watch that will get compliments like I have, this is the watch for you! You will not be disappointed.

I am always happy with your delivery service. Even when the product is delayed I am informed promptly with delivery "options" ie cancel, wait, substitution. I have recommended LightInTheBox to all my friends and family for the quality of goods and reliable delivery. LightInTheBox has yet to disappoint me with the delivery of my orders. Keep up the good work.

Package was left in a nonpermissible area on 4/12. I am led to believe the package was stolen or the carrier themselves took it with them after the photo was taken. I reached out the same day and again repeatedly on 4/17 until I also escalated it to file a police report, and I provided all details to customer service options (only online as there is no phone call option) and they have responded with what seems like generated AI messages saying that the package was delivered. The photo of the delivery was in front of a door that says "DO NOT LEAVE PACKAGE HERE" and I as the customer still have yet to confirm any packages delivered.

Quick delivery. Products arrived in excellent condition, without damage. Products were exactly as advertised on the website. Performed designed functions flawlessly. Very satisfied with my purchase and the customer service I have received. I highly recommend this company. Their website is easy to navigate and very accurate with product pictures of above average quality.

In response to the picture I sent of the broken bee catcher, Megha responded quickly and issued a refund. The other three, similar items, were intact and being used.

I loved the dress. I got many compliments the first time I wore it. It's great for work, but can also be worn on a tropical beach vacation. It's light and airy, it's colorful without being overstated. It fit just right and looked good. I always like the clothes I buy from this site. They're cute, fun and inexpensive, but look just as elegant as those I spend more for.

I originally found your website on Facebook. I was always skeptical about ordering from there but I loved the men’s clothing selection I saw that I said what the heck. My first order came and everything fit perfectly. I am now waiting for my 3rd order to arrive in about 4 days.

I provided 2 very detailed photos of the cutaway end of a neon strip I bought which were obviously ignored as there was no indication you even looked at the product but just provided a video which showed exactly what I wanted but bore no relationship to the product I ordered. I want to work with what I bought instead of throwing it away and buying somewhere else. You don't seem to understand what you sell. TECHNICAL HELP PLEASE.

I purchased a purse and gloves for a tea party I am attending this summer. They are perfect and so beautiful. I love them. The gloves are so sheer and the purse is so dainty and elegant. I will order again from this store. I have also referred the online shop to my daughter as she will be attending the same tea party.

The merchandise is always wrapped in good condition. Excellent quality. Always satisfied. This has been my second order. The quality of the material is excellent and very comfortable to wear. I love the different colors and I have 3 sets of all 5 colors. I do plan on ordering more things in the future when money becomes more available. Always trying to use my points to save on money and shipping costs.

I ordered some Moroccan solar power lights. My order took almost 3weeks to arrive. When it did arrive it was wrong. I asked the company for a return address and for a refund. They keep offering me a partial refund, initially 10% then 30% and now 40%. They want me to keep a product I don’t want in exchange for the partial refund. All I want is to return the unwanted goods and get a refund. Their customer service is awful. Whatever happened to the customer always being right? Very very frustrating. I won’t ever shop with them again.

The company has now offered a refund for the product.

Stole my money on two fairly inexpensive shirts. Don't understand why they steal but the reviews as how over 20 percent of customers had similar experiences. They claimed they delivered to a different address in a different state lol. Then they offered to rip me off again for half price. What a joke.

I ordered two cargo pants, using their measurement scales. The shorts came in about four inches small on both pair. When I requested a refund, they said they wanted pictures, do I sent a picture of each, showing how small they were. They then responded that they wanted pictures with measurements, showing the width of the waists, hips and lengths. They also indicated that if I wanted an exchange, they would give me 50% off if I returned the shorts I had purchased. One reply from "Krystelle" presented that she was sorry I didn't like my "shirt" and also offered me a 30% refund and I could keep the "shirt" (the shorts were way too small). Never again will I buy from this company. And to close, I would need to pay for any return.

Duplicate order received in different sizes, trying to return them to you, however your return policy is very difficult to follow, for me. All I, need is the return address and whatever the information needed for the return. I, want to return the items, before the time runs out for returning items. Please just give me the return address and instructions. Thank you for your time in this matter. Respectfully Rachel L **.

I’m so happy with my order of shirts for our church band. The quality of the fabric and color are amazing. The size for each person fits perfectly. Definitely worth the price and I will certainly continue to shop for more items in the near future. I’ve made several purchases from LightInTheBox in the past and I have never regretted buying from this company. I have recommended it to friends and family and hope they take advantage of bargains. It is amazing the things I have found and the compliments I receive from friends and family on the quality of the fabric especially when I tell them the price. They can’t believe it.

I had a issue with the above order and contacted customer service and I received communication from Luis who has been so very helpful in getting everything explained and sorted out for me. It was a pleasure dealing with Luis. My issue has been resolved. I was pleasantly surprised as to how quickly I received feedback from customer service.

I may be too late to return this item. But I have not heard back. At least tell me if I can or cannot return this item. It is a bathing suit that just does not fit this body. Do you want me to tell you how it is too short for my body and my breasts don't fit, either?

Ordered 2 men's large golf shirts.. 1 fit perfect the other was way undersized.. Looked into a return or exchange.. And for the expected cost wasn't really an option at all.. Felt like there should be A U.S. return, or exchange possibility. Although I don't agree, the only option was to accept a partial site credit not a refund, and a shirt that's too small.

Was not given chance to indicate shipping address to the Florida address printed above!!!! Please send my 4 hats and blue jacket to **!!!! PLEASE!!! I Love you!!! Please address my complaint and mail my order to **.

Nowhere does it indicate that the shipment is coming from China. It took a month to receive my order. That is unacceptable. Had I known it was going to take that long, I would have thought twice about placing my order. Slow to zero response from the company about shipping info or anything for that matter. Customer service is lacking and needs to be improved.

Very happy with my purchase. Would order again. The arrival date given was spot on. Sizing was correct. I've only had the shoes for a week. But they are extremely comfortable. I wear a size 12 order. The size 12 and it fits like a size 12. Great experience will be purchasing other items. The submit order takes button is not instantaneous. Don't hit the submit button 3 times like I did. I had three different orders, but customer service took two off. Not a problem.

I am very happy with LITB. Everything I have ordered fits very well except one thing which happens to be the most expensive item I have purchased. I guess it was my mistake. All the shirts I have ordered fit well (medium) so I ordered a sports jacket (medium). It is too small. I really like the jacket but I don't think it can be let out. I am trying to lose weight but even then it may be too small. Wondering if I have options. Either way I will continue to use LITB as I am happy with the quality I received for the price I paid. Not easy to lose weight when you are 78 years old.

Poor quality and they make it so hard to return it's not worth the time and money. They promise something and then they come up with more things you have to do to get a return or even a credit. Scam!!

I should have known the prices were too good to be true. Sizes are waaaay off. Colors are off. Fabric is really cheesy. I wanted to take advantage of the return policy; I knew I would have to pay for return shipping costs. However, they failed to mention, when ordering, the junk had to be returned to CHINA and would probably cost about $50...and tracking would be extra! Don't even think of ordering from this place I'm giving it all to the Goodwill. Hopefully they will size it properly.

I love LightInTheBox’s prices. It's unbelievable. I usually buy stuff when it's really cheap. I wait till you guys have a special. The things that I buy the most are shirts, tank tops, shorts and swim trunks. They have the best quality, but your sizes are weird. Sometimes I have to order something triple-X to fit me. Normally, I buy an extra large. I look at the comments that people make and they say, “Order an extra size big.” So I do, and then they're too big. One time, I ordered a pair of shorts and it turned out to be a kid's size and I didn't know that. But for the most part, everything's great. In fact, most of the stuff that I wear is from LightInTheBox.

I purchased a figure skating dress from LightInTheBox for my daughter. They felt trustworthy. I kept seeing LightInTheBox pop up when I would look for dresses for figure skating. So I decided to give it a try and I'm glad that I did. I was very happy with what I bought and what I paid for it. I plan to shop with them again.

Worst company on earth. Purchased 2 vests at the same time (what a mistake). Terrible workmanship and sizes were off compared to American standards (huge). Nothing like the vests listed on their website. Took 52 days to arrive. What a disappointment. With shipping, lost $102. Tried contacting to return, took 3 days for them to reach back out (obviously no phone number available). They would not authorize a return (offered me 15% back -excluding shipping too). Worst company in China. Pathetic company and products.

This dress is nice but not suitable for a guest going to a formal wedding. Fit is good but unfortunately the dress is much more casual than I expected. Thank you for quick delivery. I think that the cotton blend material is not satisfactory for formal attire. I will wear but not to a wedding. I even bought a little cover up jacket to try to dress it up but it wasn't to my liking either.

I received 2 polos and a long sleeve shirt for my wife. All 3 items are great quality and look awesome and have nice bright colors. Love that I'm able to find some shirts that are unique and not the cookie cutter style at big dept stores. Ordered some more items, they should be arriving any day!

I am delighted with the shirts I bought. They are colorful and very modern in style. The quality is excellent, and I only wish I had ordered more when they were on sale. My family and friends love them, too. Great product for the price, even if not on sale.

Blue pattern with an ankle buckle strap, a little heel, I love the shoes and I posted a review. True to size, and very similar in quality to L'Artiste shoes. I also posted a photo of my shoes on Instagram. Will definitely consider ordering from you again.

Poor quality, mention it's USA but it's China. I have been waiting the package for 3 weeks and when it's arrived- it's disaster. Now I can not return it, for 2 weeks they wash my brain and do not want to refund money.

When I saw the shirt I liked on their Facebook ad, I went ahead and got into the LightInTheBox store online, and started seeing some of the stuff I like, and started ordering. Their website is easy to use. And I purchased a lot of the 3D t-shirts and a few trinkets from them. I also like the wool socks they have. And so far, the quality seems okay on the t-shirts, but some of the other little gimmick stuff is kind of stuff you can find at a dollar store.

I bought a shirt from LightInTheBox over a year ago, then didn’t make any purchases for about a year. Later, I came across another shirt I liked from them, and I remembered they were a trustworthy company. I bought it again and have continued making purchases.

I’ve ordered a couple of things from LightInTheBox, the website is user-friendly, and I have no complaints. I like the shipping and their attention to detail. If I have any questions, they answer, and I don’t wind up talking to a machine.

In general I am happy with my experience with LightInTheBox. My first order took almost 2 weeks to delivery. Since my orders have been arriving quickly. For quality-the orders I’ve received have been of the expected quality for the price I paid. In some, the quality was better. I haven’t received any clothes yet. I’m looking forward to that.