LightInTheBox Reviews

Everything was fine. Fit, size, color, etc. Received as date quoted. Ordered from them couple of times and haven't had any issues. Plan on ordering again. Recommend to friends and family so they can enjoy the merchandise. They have a lot of different merchandise to choose from.

Had some size trouble with an order I placed for a holiday sweater for a colleague. Eleonora in customer service helped me fix the issue quickly and completely. The product I bought at LightInTheBox was excellent quality and it was great to learn that so are the staff at resolving issues.

I usually don’t make purchases online? I’m not very trusting. My fault. My recent purchase from LightInTheBox was quick and easy! The items I purchased came reasonably quick! I will purchase from LightInTheBox again! The graphics are spectacular! Funny also! Thank you for your concern.

I've purchased several items of under the counter lighting and a pair of corduroy pants so far. Everything was well-designed and just what I needed and I'm very happy with what I received, as well as surprised by the quality I got for a very low price. Shipping was problem-free and everything was well packaged and intact. I would honestly prefer to buy from an American firm, (otherwise I would give 5 stars) but Light-in-the-Box did deliver really good products for a really good price.

We are very pleased in many ways. The quality is very good. The pricing is excellent. We have had great and timely delivery. This is a great site and we plan to use it often. I am also very happy with the selection and ease of purchase. I also like the new products that show up to add to our items.

The items I orders came as promised. It was coming from China so the delivery was a little slower than expected. I ordered a jacket that was just a little smaller than the measurements they outlined. For the price it was a a great buy. Not sure if they have a warehouse in USA, but I would definitely 👍 order from them again.

Our parents loved the snowmen with the grandkids' names on them. I was wishing I would have gotten bigger ones at first but these don't take up so much room. They both have them up in their kitchen. Very pleased with my order. I will continue to check out more things on your site.

Absolutely beautiful. It's just as described as in the picture. I would recommend this to friends and family. I would order again. Looks beautiful on our Christmas tree. When you put near a light the picture and writing pops out beautifully. I'm going to order more.

Ladies Christmas T shirt. Took a month to arrive. Very flimsy fabric. The design was poor quality print and looks nothing like the sparkly design in the pictures. It is not worth the cost of returning it to the CHINA dispatch address and there is no way I would be seen dead wearing it so a total loss, not even absorbent enough to use as a duster. Cheap and nasty-looking doesn't begin to cover it. Firms need to be more upfront about shipping from China. Don't be scammed as I was.

Complete rubbish, don't waste your money, impossible to return for refund. Poor quality fabric and workmanship. The packaging was better quality than the clothing. Wish I'd read the reviews before ordering. Sick of being bombarded by texts and emails.

Not happy with the delivery restrictions to my postal area. What is the problem, and will it resolve soon. Because it seems like there is a few more things I would like to purchase. Your attention to this matter is appreciated. I am looking forward to have no restrictions to my shopping experience.

I ordered a Christmas Rug for my kitchen. When I received it was not the one I ordered. So I got in contact with Customer service. Eleonora from customer service contacted me. She resolved my problem. They are sending me the rug I ordered and I don't have to deal with the other rug return, because it wasn't problem. Thank you Eleonora for your help!

I have recommended this site to several people and shared the link. The products are good quality for the money and a great selection. My only issue was my impatience for mail time. Longer than what I'm used to from other sites. It's approximately 4 weeks for my first order and only two and half for my second order.

All sweaters from LightInTheBox seem to be very adequate and nice, just like anywhere else. I ordered a few sweaters and some long-sleeve shirts from them, which I absolutely love and was exactly hoping for. Some of the items are very subpar, but they have some good items at a reasonable price. Their website is very user-friendly, and I've purchased several times. I'm sure I will in the future.

I love the dresses and they fit prefect. The birthstone ring I ordered a size 8 but received a size 7. Very disappointed they do not have it to reorder the correct size. Everything else was great. I put in a second order for Christmas gifts for family hope to receive them in time.

I love my items that I ordered! I think LightInTheBox has awesome selections, and priced extremely fair for consumers. The quality of the items for sale are awesome, priced extremely affordable, true to size, and for the everyday consumer. No matter what style you are into - you will find something that strikes your fancy shopping with Light In The Box!

Ordered XXL pullover. Came in with XXL but was so small it would not fit a 10 year old boy. Returns Refund are non-existent. Everything is set up to screw the purchaser. Very difficult to accomplish any of their return. DO NOT ORDER FROM THEM!

I haven't had any problems with my orders. The delivery takes a while but the order was delivered. The prices were reasonable and the quality of my order I was happy with. So my overall experience with this company has been successful and I will probably order again.

Relatively good experience with LightInTheBox. The items I've purchased were of very good quality and fit (where applicable) well and were comfortable. Biggest surprise was the price and delivery of items from the vast array of products they offer. Several of my friends have seen the items I purchased and joined Light In The Box. It's an amazing company.

Very pleased with every single item I have purchased. My daughter has had me order an item and my wife. Everyone was very impressed with the great prices and great quality of everything. Shipping takes a while. Certainly, isn't fast, but at least you get what you order, and it is always just as pictured and as described. I think I have placed about a half dozen orders in the past month or two.

I heard products and satisfaction had a 50/50 rating. Not good but not bad. So I gave it a try, I've received my second order now. I can't complain company is legit. My Items range from over the top to average. Happy with products and delivery service.

I bought 2 items - men’s zipper long sleeve pullovers. The quality of the fabric was cheap. I would never wear them. I wanted to return the items, but it was a complete hassle, so I donated the items to charity. First time buying mens clothing online. Never again.

I only give one star because there is nothing lower offered. I ordered a simple coffee cup as a Christmas present for my daughter in law on November 14, 2025. They charged my card the same day, it is now December 9, 2025, 25 days later and I still do not have the product. All I get from their customer service is “please wait“. My recommendation is to stay as far away from this company as possible!

My order was supposedly “packed and shipped” on 11/22. It is now 12/9 and my order has been “out for urgent delivery” for the past 3 days, yet I still haven’t received my order. I’m at a loss of what “out for urgent delivery” means. Never again ordering!

If I could zero stars I would. They have no customer service whatsoever when trying to return something on your laptop. There is not a phone number, email and the chat option I used once is nowhere to be found anymore. I received the sweatshirt on 12/4 and have been trying to return it since 12/5. The quality is poor. The seam is showing, there is thread that is bunched together, too small and does not look like the picture at all. When I hit "submit ticket" on my laptop it does not go through. I have tried to find the chat or a phone number but they neither exists. I left the "submit ticket" window opened on my laptop and not to my surprise, it is still going in circles after 4 days. I had to download the app to my phone and will try to submit my return there.

The pocketbook I ordered, # **, is exactly what I wanted. I like its bright colors, the fabric, and the price. It also has many, many pockets that will be useful as I will put a lot of things in it. I, especially, like the fact the two outside end pockets have zippers because I plan to carry my keys in one. I am very pleased. It will be a Christmas gift my husband gives me.

Christine was the person who helped me. I typed in the wrong address and she fixed it almost immediately, then I realized I typed the wrong state. She went back in and fixed that completed my order. It was so nice to have that level of customer service. She was fantastic and I would recommend this company over and over. I will definitely be buying from them again! Thank you again, Christine.

Fast shipping, great quality, fit perfectly—100% recommended! Multiple options for you. I feel pretty confident with my purchase; secure purchasing was a breeze. I can’t wait to find out what my next purchase will be. I also recommend Light in the Box to my friends and co-workers. The variety they offer is impressive, catering to different styles and preferences. Each time I browse their site, I discover exciting new pieces. I appreciate the user-friendly interface that makes shopping enjoyable. I'll keep posting new comments every time I buy new clothing. Sharing my experiences helps others make informed choices, and I love promoting a brand that delivers!

Well, I gave them a very bad review, but I am taking it back now. It's exactly what they say - they are somewhat inconsistent (inet for you). I ordered several things, only a couple were disappointing, but some we really liked! The biggest concern for me is the size, and practically no returns. They give you about 10% or so off your next item, but who would go through all the headache of taking pictures, describing, etc, just for a couple of dollars? But the clothes are very neatly made, the fabric is totally OK (they tell you what it is, so just read carefully), and they are very original.

Everyone just loved my Rudolf hoodie! And cotton/linen pants for $3?? I was blown away by the way they were made! All the inside stitches were covered so neatly with additional fabric. I would give them 4 if it wasn't for the size confusion and no returns.

The shoes fit perfectly. My foot is narrow. They were the same sizing as my dress shoes. They were exactly as described and as appeared in the website photos. Rhinestones really added to the elegant look. Buckles made the ankle size fit perfectly. Would definitely buy again and recommend to other dancers.

I'm very happy with my recent purchase. I love the design, very comfortable, the fabric is awesome, very soft and fuzzy in the inside. It's a great fit, and it's a little stretchy, so it's perfect. I would recommend this product to anyone, or buy it for a friend or relative.

My husband and I found Light In The Box to be fast & professional! What we purchased was true to fit and looked exactly what was shown on the website. The only items that we found not true to the color was my husband's 1 of 2 Silky Satin Shirt XL. It says red on the website. But the shirt IS more like a crimson color when you get it.

Unable to contact LightInTheBox regarding shipped item. You keep rejecting my email and password. Thus, I cannot give feedback or obtain correct item. For instance, I ordered a trench coat. It arrived size smaller than expected. Unable to reach customer service to explain the problem.

The Christmas door cover I ordered is high quality and easy to hang and the neighbor love it since it's visible from the street. So far I am happy with everything I have ordered from Light in the Box.com. I also ordered a beautiful men's watch in the same order and it's an eye catcher.

I ordered a white sweater, It arrived 4-5 weeks later, and was NOT white. It was a muddy, beige/pinkish color, not even close to white. Then, they gave me the runaround about returning it. First, they offered me a 30% refund to just keep the sweater....pretending that they were looking out for me as it would be easier for me, to not have to go to the post office. Then when I said "no", they offered a 60% refund, once again for my "convenience". However, the link to accepting the 60% offer just leads to continue shopping, What a scam organization!! They are located somewhere in Asia, and you will be surprised with an extra $15.00+ shipping expense on your order, so they are really not so affordable after all. Avoid this company!! They make crap products, then won't refund your money.

DO NOT PURCHSE CLOTHING FROM LIGHTINTHEBOX. Their return policy is overly restrictive. No 'Return Forms" available. If you want to return item for refund, forget it. Customer service is worthless. I gave a ONE star because I could not give 0 star.

I purchased 2 hats from LightInTheBox. The day I received them they were too big. I attempted to speak with someone. Kept saying no one in customer service. I submitted my return. Same day as delivery hours later i received a email saying. Lightinthebox deals with many suppliers and your hats were from a ** supplier which would cost 20 to 40 dollars for me to ship and return and my credit would take up to 4 to 6 weeks but they would offer me a percentage off if I purchased another items. I paid 46 dollars for 2 lightweight running hats the took my money. Do not use this company.

"LightInTheBox" Is A Scam!! It's a Chinese Company RIP OFF!! BEWARE ALL **!! They will give you the wrong product or the wrong size garment then REFUSE your RETURN!! NOT A LEGITIMATE COMPANY!!!

Get whatever you can from this shop! Everything is unique, of great quality and is exceptionally beautiful. I have bought many fine pieces from Light in the Box and loved them all. Customer service is extraordinary, especially with Christine, who is thorough, accommodating, generous and kind. Give her a raise! Thank you, Light in the Box, for your distinctive, guaranteed items sold at fair prices!

I love LightInTheBox, and have ordered many times from them. The selection is amazing (and often fun). Had a single problem with a delivery service (who claimed they couldn't find my address), so want to give a special shout out to Danica from their Customer Service department for assistance resolving the issue.

They suck! Make it impossible to return or exchange product. Shipping cost back makes it economically impossible and they keep changing the price on me or shipping costs. They actually offered a $5. coupon to use on future order and when I tried to order the product in a larger size to use the coupon, the price actually went up from 10.99 to 24.99! Making the coupon useless. They really are dishonest, underhanded and plain suck.

First-time user. Prices were fantastic. Quality of product is good enough... considering the price. Service is prompt. As was the delivery...shipping and handling fee is fair. Overall, first time experiencing...was all good. I will definitely order again.

Recently purchased 2 long trench coats. Was impressed with great look and high quality. Would definitely recommend this site to family and friends. I already have 2 orders with items for other family members being prepped and will continue to support the site. Also previously ordered some graphic tee shirts which continues to turn heads.

Yes, I already referred people to your website, Family, Friends and associates. Your professional skills are awesome, I like doing business, with people who know what they're doing. Once again I thank you. The products you offer are unbelievable and the prices are amazing, I really appreciate the products you have. Sincerely Harry **.

I've actually have ordered several items, colors are bright and vibrant, sizes are accurate, well constructed, zips zipper as required, buttons fit the holes and seams are well stitched. Other items I've gotten are for outside in the yard. Things again all are fantastic and haved weathered well here in sunny Florida. I keep coming back.

The shirt I ordered came in very good condition. It fits me well and I am very happy with the transaction that I have received the first time of my order. Since that order I have placed a second order and waiting for it to arrive. I thank you. I will browse the catalog and look for more to order. Thank you again. William **.

Current return policy is that you have to pay for the shipping return and they will only give you 30% of the purchase price. The other option provided was that they would give you a 50% discount on your next purchase and not refund any money.

Danica, I wanted to thank you personally for solving the issue I had. Your response was not only quick, but also helpful. You understood my question and got involved enough to investigate what needed to be corrected. Thanks again and have a great Thanksgiving. 😊

I ordered a shirt from this company and never received it. I took a picture of where it was supposed to be left. Not there. Did not receive package. They are making me go through loops and holes just to try to prove that I did not get it. I will never ever buy or recommend anything from this company again. Please don't waste your money and lose your package because it is a waste of time.

I thought your product was well made and durable. My suggestion would be to make it more flexible to fit in a variety of corner styles. Showers walls are all different and there is no way to adjust the suction cups to fit the slant of the walls. I should have ordered the straight shelf, and I probably will. Thank you. :)

I purchased an item from Light in the Box, It was delivered damaged and the quality of the product was poor. I contacted customer service and the options they gave me were:

it is such a pretty ring, it looks so real and very stunning. the size was a 5 and it fit perfectly. I am so happy with it. I showed it to my husband and said look what you bought me.... his jaw dropped and said how much was that!! I laugh and walked away then he knew it wasn't real but he was surprised at how pretty it was.

It always takes a bit longer for shipping, but that is the trade off for the made in China low price. Unique designs you just don't find anywhere else. I have gotten a lot of compliments. So far everything has been good quality and arrived in good shape. Guessing clothes sizes is a bit tricky because of the difference in measuring.

Fabio in Customer Support really went above and beyond to correct a shipping mishap and he sent me two new chair covers. I received my new chair covers yesterday and I really like them!! I really appreciated his help.

Thank goodness for LITB. I was looking for a particular boot style since August that I absolutely loved. No one online carried them that I could find and they were not available in any retail stores. Happened to be going through LITB and found them in the Color I wanted. Definitely a worthwhile scroll. They arrived in a timely fashion and look exactly like the picture shown online. And to top it off I believe they were on clearance. Lucky me!!!!

All the items I've purchased from Lightinthebox have been just as they were said to be. One item lost in shipping and they replaced it immediately. I am very satisfied with every item. They are very honest and trustworthy. And the fact that they notify you of sales is a money saver that can't be beat. Shipping is fair for the days we live in.

Purchased 2 pair of shoes, both were very nice but one was too big. I received quick and helpful responses regarding my return. My only negative was the expense of shipping which seems to be beyond one's control.

Their items are a good value. The prices are attractive and most of the many items I ordered I was very pleased with the quality. I gave 4 stars in stead of 5, because it took me quite a while to figure out what my size was. Their sizing chart had me believe I wore a large in the cycling apparel. I ordered large and found out they were much too large. So for cycling I wear medium and for dress shirts I wear small. I really like their email specials, as no app is necessary to get the advertised price.

My orders arrived intact and within the specified timeframe. The clothing items are of quality of fit as indicated in the descriptors. The prices are reasonable. The flash sales provide excellent prices. The colours indicated in the clothing items are identified accurately.

At first, I was making my purchases from LightInTheBox on their website. Then, I stopped for a while. Recently, they had this app, so I downloaded it. I saw quite a few things that I liked and I got interested again. They had this flash sale and I ended up hitting the wrong button, so I kept losing the price and those items. I was checking to see what my total was so I hit Select All, and when I hit Select All again, it took everything away. Then, when I went to hit the flash sale again, it was all gone.

So far so good. I bought about 10 différent pieces and every time they were delivered as mentioned. All good quality and good prices. All of the items were perfect for summertime and for travelling since they don't take too much Space in my suitcase.

I made a purchase and immediately tried to cancel it because of shipping issues and the company will not allow me to cancel it. It keeps going to error and there is no way to contact them. Also it will be extremely expensive if not impossible to return.

I wanted to give Sylvia from customer service a special thank you for the quick response. Your assistance was greatly appreciated. Thank you for all your help. Great customer service. Thank you Sylvia for all your help. God Bless you and your family!

This company is ridiculous. I was interested in buying pants and thought I misread the length sizes. ALL are at least 1 FOOT too long and you're expected to cut off the foot and hem pants yourself. Shame, as I liked the styles but of course I'm not going to do their job for them.

Very poor customer service. I'm trying to return a sweatshirt that is too small and it's not a male's garment, the zipper on the left like a female garment, sent a picture of the zipper. I also ordered another hoodie and luckily can gift it to a female friend.

I have been purchasing men's shirts from Light in the Box for 7 years now and every purchase experience has been a pleasant one with no hassles or issues. Having purchased over 20 shirts with no issues says a lot about the company's commitment to excellence. I will continue purchasing as their inventory of awesome designs keeps growing year after year.

I bought 2 dresses for my wife. One was too small and the other too big. They would not allow me to return them. The website for returns would not work and there is no way to contact them. This is a total scam!

LightInTheBox is pretty on par with other online shopping websites. I recently purchased some Halloween costumes and accessories from them since I previously bought from their site, and the material I bought was quality. Also, the shipping was good and on time.

I was looking for a light compression sock, and I purchased from LightInTheBox. While I don't do a lot of online shopping, I've been purchasing from them for a year and they're good. My overall experience has been very good.

I ordered things I needed for a conference and it stated I would get the merchandise in plenty of time. The ordered arrived a day after I left and I went out and bought the stuff again before I left. They did not allow me to return the merchandise.

This is horrible company. The returned policy is a nightmare. They try to offer you a $10. off price of any other purchase rather than returning your money back, they don't have a customer service phone number or a valid email address to state your complaint or write to them trying to find out if they have received packages sent back to them there's a number out of California and is a voice activated message center and they can't even understand what you're saying on the phone. I got so aggravated I let them keep my money because I know I'm not going to ever use them or refer anyone to them. Stay far away from Lightinthebox online. Not worth it. I definitely recommend Amazon any time.

I don’t understand why everybody’s lying about the sizes are true to size. I’m now dumber after reading your comments. I don’t know if you’re just some skinny people but stop talking like you know something if you’re a normal size person then just stop talking because you don’t have those issues, their sizes are nowhere close to what they’re supposed to be so just reading your guys’ comments alone is absolutely a joke.

I followed your instructions to return some of my purchases and got silence. You should not offer refunds and returns unless you provide a friendly system for implementing that process. I have ordered many items to check out your quality and materials. I liked and kept some. Some we didn’t like and are trying to return for a refund.

From what’s shown in the image, it definitely looks like the package was left several feet away from the door instead of being placed directly in front of it. It’s just sitting out in the open hallway, not tucked near the threshold or under the handle the way a careful delivery driver would typically leave it. There’s no sign that anyone knocked or tried to make sure the resident actually received it—this looks more like it was dropped, photographed for “proof,” and then the person walked off.

Updated on 11/21/2025: I still have not received satisfaction from the package that should have been received long ago. I do get notification about it and what is going on, but that package has traveled more than I have! The last I heard it was in Illinois some place. I do hope that I receive it someday soon.

The wig we purchased was good quality and it was just as described in the description on the site. The shipment also arrived on time and my daughter was very happy with it! It made a perfect addition to her costume. We would happily purchase from this site again in the future.

I enjoy shopping here so much. There is such a great variety of things here and it is fun browsing. For clothing, they have many sizes so you don´t have to go to specialty stores. I really appreciate that. I also love the Flash Deals where you can really save on an item you saw but couldn´t afford at the time.

Some of the products, especially the ladies dresses and men clothing looks very nice on the website but when they arrived at home it's not the same pattern plus the sizes are not accurate, poor materials. I am not very happy with my purchases. I sent you 2 pictures of an example of the dresses I ordered and when they don't look like the dresses you are modeling.

I made a large number of orders in a relatively short amount of time making a significant dent in my very small budget. Keeping track of them was very important to me and your customer service people were outstanding in helping me. I only have two orders left to be delivered. It has been very exciting for me as the items I chose kept coming in and being able to follow them and know when they would be here really helps. I can be a little impatient with waiting when the news of turmoil in buying and shipping from foreign countries is so much right now. Your people helped so much keeping my anxieties to a minimum. I am 79 and my patients is not as good as it used to be. Out of more than 100 items I only got 3 that I just could not wear. That is an amazing average. I love LITB, their quality and prices are best I've ever found. Definitely a 5 golden stars operation!

I have ordered many times. The orders always are on schedule and accurate, I will continue to order from your company. I have ordered both summer and winter clothing and I can tell you both are stylish and great fitting. I have ordered sweaters coats socks tops jackets and other items.

When I want a holiday, humorous, or classy casual shirt, I go to LightInTheBox. I wear them to class, to social events, while shopping, at the gym. They bring a smile, some laughter, a positivity we so need. The items arrive securely packaged. I've also found helpful kitchen devices and undergarments. I've had no complaints with quality and service.

Pricing is great. Very good as giving the right sizing for each item. I have been very happy with my purchases. The merchandise has been unique and fun to wear. Shipping has been good and follow up on the items in the shipping process has been excellent.

My Halloween garage cover was excellent quality. The colors on it were very bright and vivid. After washing it, it still kept the vivid colors. I would recommend this to family and friends. I already order my Christmas garage covers for my daughter and me.

I want to give a hearty and appreciative shout out to Luis for going above and beyond what I might expect from customer service. Although it took multiple interactions, Luis resolved my complaint thoroughly and to my complete satisfaction. While I was relentless in my request, Luis was tireless in addressing it. Thank you, Luis. You made my day!

Ordered 2 tops. Very cheap material, does not look like photos. Found out would cost me more than I paid to return them, so I asked for the 10% credit for keeping them. My order was $43 dollars. They gave me a credit of 43 CENTS! That is not 10% of $43, it should be $4.30. I guess their math is as good as their clothing. TOTAL RIPOFF! So disappointed and frustrated with LightInTheBox!

Ordered back drop for photos in my grooming salon for Halloween. Never received them. They said I refused the order at my door. Much back and forth. They are not going to refund my money. They are a scam company. Don't buy from them.

The shipping with LightInTheBox is so much more expensive than everybody else. Aside from it's so much cheaper with everybody else, they all have better stuff and the same stuff even. Also, it takes so long to receive anything, especially if it's coming from abroad. I don't know why the others are able to get things quicker but that was my experience. So, I don't use LightInTheBox much anymore unless I'm desperate. I'd also like to cancel getting all the promotional mail from them.

Items purchased were as advertised and of good quality. Have brought from frequently and will continue to do so in the coming years. Prices are more than competitive and shipping costs are very fair. Shipping times have always been reasonable with tracking available for purchases. Have recommended this site to family and friends and will continue to do so.

I found LightInTheBox through a Google search and purchased the Halloween costume we wanted from what they had. It was a dress and since it was my first purchase with them, I didn't know how it would turn out. I'm pleased to say that the quality of the costume was high, and this experience left me considering future purchases with them.

The clothes that I have purchased from your company have been what advertised on your website. I admire the communication process from preparing to ship items to the arrival of the items at my home address. Additionally, the follow-up component the company has to ensure the items have been received is outstanding.

I have purchased at least 7 shirts so far and everyone has been made of quality material, properly sized (I am an XL) and very comfortable to wear. I have been very pleased with my purchases and would recommend to others. The only problem I experienced is delayed shipping but it eventually gets here.

I ordered a Gothic Lolita Rococo Victorian Fancy Costume Ball Gown Prom Dress and a Rococo Victorian Floor Length Petticoat Hoop Skirt Under Skirt Crinoline Bride. They both were beautifully designed and fit perfect. LightInTheBox provided me with shipping info that arrived on time. Very pleased with the whole experience. Will be shopping here again.

Clothes are of good quality and sizes are correct and fit well. Delivery was punctual and packed well. No discrepancies with the orders I have placed. Kept abreast of the order process, when items would be shipped and when items were shipped. Approximate shipping date given. Would recommend to a friend.

Very nice product. True to size. Very good material. Fast shipping. Very reliable. Bought two and very pleased with both. Will shop here more often. Have bought here many times and never had any problems. Will shop here again. Have had many compliments on these shirts.

Once again your customer service team helped me out, led by my being in contact with Samira, who having been familiar with previous issues, was able to prevent the same problem from repeating itself. I received my order without issue in a timely manner, leaving a big Ole smile on my face. Thank you all once again.

I have known about LightInTheBox for at least three years now. I found something I liked and decided to give it a try. And I was totally satisfied with my experience. I did have realistic expectations of what I was purchasing. Like the old saying goes you get what you pay for.

Light in the Box is so easy to work with and the outfits are the same ones that you find on other websites for 75.00+ dollars more. I will keep shopping Light in the box, whenever a need arises. The dresses that I purchased were Christmas gifts, but I did purchase a golf top which I love.

I have loved most of the items I have purchased, and I have found quite a few things I like. I have been impressed by the quality of the merchandise even at rock bottom prices. I really appreciate the size guide, since some of the items may be designed for different populations. I found it was very important to check that. I have gotten compliments on several of the items I purchased.

I bought a sweater in a XL size even though I wear a medium. It came and looks like an extra small. There is no reasonable return policy and they are offering me a 40% return. Stay away from this company!!!

Read LITB's return policy before buying their terrible quality, China-sized clothing. I just received 5 shirts, none fit. Returning them is a joke, you may receive 25 cents on the $1. Buyer be aware!!

Worst quality I’ve ever been sent, it was supposed to be a skeleton dress, the nose was sewn over, looked more like a fog face, cut and fabric nothing like the photo, and you can not get a reply or contact them. BEWARE!!!

LightInTheBox is my go to place for interesting and unusual products. As a longtime customer I find that LightInTheBox has encouraging competitive prices, excellent shipping and great customer service. Luis is the go to man for any questions and he resolves them quickly and efficiently. Thank you LightInTheBox for being there.

The products are ok other than the sizing issues. However the processing and shipping times are unreasonable. Things ordered together are processed and shipped at different times. Items take very long time to arrive. Also the tracking is not very good. On half of the order, I got a message that the tracking number was wrong. The other half track till shipment then nothing till it eventually showed up at my door step.

Bought clothes. Always got them new and shipped on time in clean working order! Happy with my t-shirt order online.... Products made in China are made a lot smaller so upgrade to bigger size -xxl or xxxl in shirt. In western countries since we are large size people. Overweight obese obesity.

The needles seem strong enough, but the spools of thread have very little thread on them—they are nothing like the big spools on the add. I do like the threaders—should help my sewing and save me time. I bought extra kits to give as presents but will buy additional spools of thread to make it a nice gift.

Ordered 5 shirts, ordered five 4X size shirts, well they were not 4X, maybe L-XL, asked to return them, Light in the Box said sure, you can return them. Have to ship back to CHINA. Shipping to CHINA well over $100. More than the shirts. Not happy with this and will not shop Light in the Box again. BEWARE THEIR RETURN POLICY, ship back to CHINA $$$$

I purchased two Rococo style dresses, wig, and shoes. The dresses are well-made, though I believe sizing is a bit off, toward the small side, hence the second dress. The wig came flattened, which I expected, so had to re-curl in a few spots. The shoes are nice and the size is accurate. Otherwise, I have no complaints and will probably purchase from LightInThe Box in the future.

Silvia was very helpful. She responded quickly and politely, and made me feel she was trying to help me. The process was a bit cumbersome... with all the photos, videos, etc that were requested, but in the end I felt satisfied that I was treated appropriately and fairly.

This chair cover really exceeded my expectations in terms of how well it fit my recliner and how good it looks. The fabric is very soft and comfortable plus stretchy enough to conform to the chair. The pattern I got was not available in other places like Amazon, so I went with LightInTheBox and they delivered in a timely manner. It wasn't overnight, but maybe 1.5 weeks (I forget) which was fine with me. FYI, the cover doesn't come with directions, but is easy to figure out by reading the tags on each separate piece. I did have to use one safety pin to make it tighter under the chair, but that was really minor and I'm so happy how it turned out!

Do not order from this site!!! You will likely not get what you ordered. You will get the closest match to what they have available. There is no customer service so there is no way to resolve these types of issues. If you want to send back an item that they sent to you that they purposely knew was not what you ordered, you have to pay money to send it back to Asia. It’ll actually cost more money to send it back, than to keep the wrong item that they sent you. Just be aware if you want to take the risk.

Delivered on time. Fits were a little large, but that was purposeful as we were planning to layer up for warmth. Solid quality, considering that most of us try to target lower cost, lower quality for a one-time-wear outfit. My guess is that we'd get at least a couple of year's out of it. Compared to the tens of other Hunter/x wearers this year, these costumes were above average in overall accuracy. The kids were happy!

Do NOT buy anything from LITB… No return allowed. Products are very cheap and poorly made. Shipping is expensive and items take forever to arrive. Pictures of products are nice but items are crap. Stop a headache before it begins!. Don't buy from them. Period!

LightInTheBox is fine. Everything is pretty upfront. The best part are the prices. However, it takes two to three weeks to ship the items.

I was just scrolling on the interwebs looking for trench coats, and then the one from LightInTheBox’s website caught my eye. I decided to get that trench coat, and it fits absolutely well. That was my first purchase from them, and the quality is 10 out of 10. The selection and pricing are not too bad. They got a lot of cool stuff on there. I would say it was worth it. I got it for $68. I still have some clothes and other stuff I gotta look at.

LightInTheBox’ selections on the website are actually great. So, I’ve placed four or five orders. The shipping was pretty good. There was one that I'm still waiting for, which I ordered quite a while ago, but it's in shipment now. So, I'm okay with that.

They fit perfectly. Very comfortable. Correct for size. Bling is wonderful. I bought another pair for when these wear out, and bought 2 pair for Xmas presents. You would be very happy with these slippers, plus they keep your tootsies warm. They do make great Christmas presents, and good birthday presents, and the price is reasonable.

I been trying to resolve the issues with damaged package, item, and no help, no assistance, very stressful and disappointing. Been communicating several times, always not willing to help. I was a loyal customer to the company until this occurred, trying to explain to the agent what happened but they think I am telling them truthful, which is a bad.

Quality is decent but some pictures don't appropriately display or describe items. Sizes seem to be accurate so far. Colors of items are not quite as vibrant as the photos. App can be buggy when placing orders. Continually asks for country in the state box when trying to add shipping address. Shipping takes 2 weeks plus to receive items so don't expect speed of delivery.

I ordered many purchases. I like all the clothes. They meet my expectations. I am very pleased. Whenever I need more there it is. Boy that was fun! Love the skinny pants and I'm sure to want other colors. I started with pairs of beautiful white and one black. I like the red too. Check it out and watch out. I really splurged.

Any review above 1 star is likely paid for by this company. Their website says nothing about being based in China, so return options are under the discretion of that country. I agreed to a return option that they promised in an email of 60% off, keep the items (too small), and store credit. They applied only 30% credit and later sent an email that they made a "typo". Bad business practices and bad product quality. Stay clear of these types of companies.

I have purchased several items from LITB. The clothing has been fine. The sizing has been accurate. The products I received were on time which is good considering they came from overseas. I believe I will continue to purchase products from Light in the Box. Even though I was offered something for this review, it didn't change the fact about my review.

Danica was so excellent!!! She answered all my questions and solved the issue. The issue was solved in a timely manner with much respect. More online shopping sites should follow your lead. Thanks again for everything, I love shopping here. Your clothing and other items are great and the prices are very reasonable. I love the clearance and flash sales.

The quality of the sports jacket that I purchased was very poor. It looks like the suit jacket was made out of tissue paper. I didn't know this kind of material existed. The lapel on the jacket looks like something on a clown's outfit. Absolute garbage.

I’ve placed 2 orders so far. Maybe 3. I ordered regular clothes, lots of golf tops and kinda dressy clothes from the Elite section. Quality on regular clothing is so so. Golf and Elite-top notch. I’ve also purchased earrings and I’ve been very happy with them. Returns directions need major improvement.

I will never order from this company and will discourage my family. The item was not as described and poorly made. The customer service is sorry. You will not get a refund unless you mail back to China for a postage cost of more than the item. These practices I feel are unfair. The ties on top falls below my knees. Look at 1st picture of advertisement, the ties are short. The pants waistline is bunched up. Looks bad since short top exposes waistline. Outfit looks cheap.

Lightinthebox staff provided great customer service to me. Through emails we exchanged we were able to agree on my return and refund. Merchandise was very nice but did not fit my body proportions. Thank you to Aileen and Eleonora for tracking and completing the transaction. I will be a return customer!

Danica was very helpful and accommodating. She was also super wonderful and nice. She made the process very smooth and easy. I will gladly continue to shop with the company thanks to her. I'm looking forward to receiving the items. Thank you Danica for your wonderful help.

!!SCAM ALERT!! SCAM ALERT!! SCAM ALERT!! LightInTheBox uses false advertising unapologetically. The images for their products cannot be trusted to represent what is sent to you. I received a cheap plastic replica of what was advertised as glass using text and images. When I asked for the advertised product or a refund, they provided neither - only a small partial credit for future orders. Their customer service puts on a kindly front while they avoid the fact that you've been scammed.

Soraia is the best customer service person ever! When I called about a missing delivery she checked her company AND the shipping company. She did not have to go the extra mile, but she did. She was my advocate and it is because of Soraia that I feel like a valued client again. She made me a customer for life.

I would not order any item from this company. They don't provide customer service. No phone or address to get in touch with them. I purchased a Halloween costume. It was so mis sewn and terrible quality. No returns too. They keep 60% of your purchase. They say you will have to send pictures and etc. Not true. They ignore your request!!! It's been over a week after two requests to return their costume. Still no word. Stay away from this company. Cheap quality!!!

They sent me a completely different item then I ordered. I asked for a return shipping label and a refund. I got neither. I escalated this to a supervisor, again nothing. Now I'm stuck with a piece of junk and out almost $100. Not Happy! This company is nothing but a scam and a bunch of liars. Don't let it happen to you. Run Screaming!!! My Order Number is **.

This correspondence serves to express my dissatisfaction with my inaugural and, consequently, final transaction with Lightinthebox. The ordering process presented considerable challenges due to inconsistent sizing, which often necessitated ordering sizes several increments larger than one would typically wear, coupled with prolonged and variable shipping times. Although I received adequate customer service, the response times were excessive. I placed an order for a shirt on September 14, 2025. As of October 15, 2025, the package tracking has ceased to reflect progress, and the shipment appears to be stalled at an undisclosed location. Thus, as a first-time customer, I have made the decision not to engage with this company again. Below, I outline the negative aspects associated with my experience:

Awful customer service. My package shows ‘delivered’ over two weeks ago. I reached out to them and they said to give it a few days and check with neighbors and the post office. I already did that and let them know this. Already frustrating that they ignored that part. They then asked me to get an official letter from the post office and they would help resolve the issue. I did THAT as well even giving them the direct manager’s name and email address of the post office that provided the actual letter to me.

I first started using LightInTheBox in October 2024. I found the clothing to be a good quality, fit according to sizes offered, was exactly as displayed in pictures, and the colours are vibrant. I have received many compliments on the outfit I am wearing from this company. I would recommend this company to anybody who wants exception clothing for a reasonable price.

Customer service team are great! On my last order, I accidentally left one of the items in my cart without when checking out, and then had to go back and repurchase the shirt with additional shipping charges for a separate order. Fortunately, however, after I sent a message to the support team, Danica came to the rescue. The message I received back let me know that they had added the item I forgot and refunded me the additional shipping fee that I had paid. Words can't explain how pleased I am. The process was not only easy, but worked out well. There are so many companies out there that will waste your time with back and forth emails, and at the end of the day, do nothing. Again, thanks so much to Danica and the entire Light in the Box team!!

LightinTheBox US: Ordered blouse in XL. Received blouse, too small. I want to make a return. They email the address, which is China, and state return costs will amount to $ 20 to 40 dollars. Plus stated instructions that seem out of the ordinary.. Seems to be, I'll never get my refund, I'll be out of the merchandise plus I'll be out in total $65.00.. $37.18 blouse, $ 8.00 shipping $45.99. Return shipping as stated in return instructions $20.00 to $40.00. Also instructions that are not clear in the return panel.. This company is a fraudulent foreign warehouse, that should not be in business, and should be condemned by United States Consumer Affairs. No receipt available

I ordered 2 dressy blouses for a wedding this weekend. I keep getting an AI bot that says it is out for delivery. Then I get Elenora saying that several attempts were made to deliver to my address. That is a lie. Both my husband and I work from home and we live in a Cul de sac where you see and hear everyone who drives thru. No attempts have been made and there is no one to talk to except by email. Fed Ex, Amazon, DHL and UPS have all delivered to our address easily. I would give them zero stars but that option wasn't possible. I paid a lot for the 2 tops and I just want them delivered asap. They cannot even provide what the delivery truck looks like or where it is in real time. This is such a scam. Even SpeedX headquarters in NY says they aren't at that address when you call. The 800 number that Elenora gave me is not in service. Do not buy from this company.

A one star review is actually generous. This Chinese company is a ripoff. Beware. I ordered two Which never came. They claim their delivery company ACI delivered the shirts to me but offer no proof. I am giving up after dozens of attempts to do what they asked most of which was idiotic, file a claim with ACI, take pictures of my front door and mailbox, call the post office. It’s all just bs. They stole my money.

It was a SLOW process but The Staff was READY to be part of the Solution. STEADY to come through with right outcome for the success of both parties. Staff listen to my concerns and my frustrations of this uncomfortable situation I was going through. A win win for everyone.

Quality of products are subpar. The return policy is outrageous. The website states there is at least a 7 day return window, depending on the type of product purchase. I was unhappy with the product, requested a return the day after receiving the product. It took a week of back and forth with them offering me coupons and credits before they actually processed the return. They told me the items needed to be shipped back to China, even though they shipped the item from New Jersey (I am in New York). The cost to return shipping was equivalent to the cost of the item itself. I will never again purchase an item from LightInTheBox. Even after thoroughly reading the return policy, it was an absolute nightmare, and they do not follow their own policies.

I had ordered a couple of costumes for myself and my daughter and while they were really cool looking, unfortunately they were too small. But Eleonora from customer service was super accommodating and helped me out with my return and shipping my items back. Very accessible and fast resolution.

Stay away from this company,, they scammed me out of my money, would not exchange when they sent medium shirts when I ordered large, want to make you pay for shipping back to China to maybe get your money back, 3 weeks of hell to get shafted in the end. Would not wish this on my worst enemy.

Your employee, Eleonora, was very helpful in ordering my dress. I had never had a custom-made dress before, and she walked me through the process. She was quick to respond to my questions and understood my situation. The dress arrived in a timely manner, and I am thrilled with the style and craftsmanship. I highly recommend Light in a Box and Eleonora. She is my hero!

Ticket ID: **. Order Number: **. It is with great pleasure that I share an unparalleled customer experience with you.. on my most recent order @LightInTheBox. My family and I were in desperate need of support with our order, and so we reached out on your customer service page. We were blessed to be serviced by an absolutely outstanding employee by the name of Danica. Danica saw our need and extended herself with dedication and passion to ensure that she met our needs. Please recognize this employee's exceptional efforts and performance.. as I would have her on my team ANY DAY!!! Thank you LightInTheBox... and thank YOU, DANICA!

Eleonora was able to assure me I will be getting refunded for my order that never arrived. It took a long time for them to determine my order was lost but she kept me informed along the way. She worked hard on this and kept me posted as they researched the situation. She was very kind and easy to work with. Unfortunately I needed to order my lights from another source as I had a major fund raiser I needed the lights for.

I have never purchased items on line until LightInTheBox. I saw an item that I admired and gave it a try. I have had nothing but the best experience from the customer service (Samira) which is far beyond what I expected. They have been so helpful and accommodating. So many people have commented on my purchases that I feel compelled to write this review. The outfits in the larger sizes are unique and not seen in stores. I recently was at the eye doctor's and the receptionist admired my outfit. I showed her the site, how to access and some of my purchased items. My girlfriend also is now "hooked" and buys many things from LightintheBox. I promote this company whenever I can and to whoever is interested. Thank you.

LUIS is EXCELLENT!! LUIS is a very PROFESSIONAL!! With persons like LUIS your business grow fast!! I think you need best quality in your products, because the material no is good!! The price is correct!! Just try to put better materials!! I’m very happy with the service with LUIS. Thank you.🍀

Everything I have ordered from this site has been incredible. I have received everything on or before the delivery time posted, well packaged and as described. Clothes, jewelry, parts, watches...I totally love this site and will be back.

This is the first time I have ever ordered T-Shirts online. I was nervous about ordering online after hearing so many horror stories from people I know so I only ordered 2 shirts. After getting my first order, I was very impressed with the vivid color on the prints and the quality of the shirts. These T-Shirts are thin and breathable, durable and resist shrinking. Since that time, I have ordered 3 more t-shirts and have a list of shirts in my cart I am waiting to purchase (I need more money!). The amount of different designs and impressions is almost overwhelming. Overall to me an excellent place for new printed t-shirts.

Light in the Box has been a winderful clothing store for my boyfriend and I both my boyfriend and I. I started by surprising him with a button-up shirt with an Afrocentric flair. It fit him perfectly and he loved it. Then we planned a beach trip to Santa Cruz. I thought he would look smashing in a pair of linen pants with the ethnic flair t-shirt, so I got him two pairs on Lightinthebox. His birthday was coming up... so I got him a beautiful fawn colored Newsboy cap and it brings out his cheeks and eyes so much. Then I got jealous and ordered myself a t-shirt and a beautiful sweater I'm waiting for.