LightInTheBox Reviews

The two braces and wraps work well. I am thinking of getting a brace for my wrist, similar to the one I got for my wife. Need to do more research on my needs. I believe in the information I am learned from Lightinthebox as well as my doctor! Thank you for the accessibility.

Ordering and paying was good. Shipping / delivery was okay at about 10 days. I had a little issue with the quality of the Cocktail dress that I ordered. I'm not sure where to go from there. There's a fine line of communication. I'm a seamstress so I ended up fixing the dress myself.

No problem with the product. Just what I ordered. The delivery person did not bother to put the package at the front door - which was clearly in view - but left it slightly inside the front patio. It rained. Fortunately, I got out there before the package was in a puddle. I am handicapped, so it was not easy. I have no idea who delivered it.

Beautiful earrings, many to choose from. They seem to come from all over the world. I am here in New York City, New York state, USA. Glad I was able to choose several of the pieces I liked and was able to choose one I liked and to buy it. Will recommend this site to other friends and family!!

I ordered 2 skirts from Light in the Box. I waited about 2+ weeks to receive them. I ordered a size M based on their measurements and reviews saying item was true to size. Beware! NOT true. Received this skirt that seems like a child’s medium. Good luck trying to figure out how to get a refund. They make it as difficult as possible. Finally I wrote them an email and they wanted me to show proof that it wasn’t true to size! Not only that here’s the best: they give you a 30% refund!! So if you spend 100 you get $30 back. I will never order from here again. If I could give 0 stars because their website has you running in circles to try and even ask for a refund.

This has become my go-to place for almost everything. I was astounded by how easy everything was in ordering. Items into basket. Easy. Going to the basket to pay. All items shown clearly w/prices. Clear description of other charges (shipping taxes, etc). Moving right along the payment process was slick and I got through w/no problem. Yes, I would recommend this site to everyone.

I have nothing but good comments about my outstanding service from your company. I was always informed about my order. If I have any questions, your company always email back to kept me informed. My package always arrived on time except one occasion, but problem was fixed. The Cloths that I order is well made and nice. The price is great. I will continue buy products from your company.

I purchased a pair of shoes to go with my high school reunion dress. I was very pleased when the shoes arrived. They are more beautiful than I thought, with what appears to be hand painting, and a touch of gold. And they're surprisingly comfortable. I know I will get a lot of compliments on them at the reunion. I would definitely consider purchasing from LightInThe Box again. Thank you.

I've bought from this company in the past and have even recommended them to family and friends. In June, I bought three pairs of men's sandals and never received them. Because I did not pay extra for insurance, my orders was shown delivered with the US tracking numbers but I never received it. The China tracking numbers was not trackable. This company refused to make it right with a refund or replacement and I lost $100. I suggest anyone buying from them, make sure to pay them extra for insurance otherwise, they will scam you and you won't get your stuff but will lose your money. I will never buy from them again.

I am usually very pleased with the merchandise that I have purchased. The dresses tend to run a little on the large side but tops run true to size. My main concern is the turnaround time from when I place my order and when I receive it. I ordered a dress to wear in the summer but it took over 3 weeks to receive it so by then it was getting too late in the season to comfortably wear it. I would order more often if it didn’t take so long to receive my order plus many mail order companies offer free shipping after a certain total of money is reached. That is not true for your company and the shipping is fairly high.

I ordered 2 different wedding dresses to try based on the photos online. When they arrived, neither one looked like the picture and one of them was totally the wrong size. I'm getting married quickly and needed a dress to just fit with minor alterations, so I went ahead and ordered two more dresses, anticipating that it would be easy to return the other two. Not correct. Even though these are standard sizes, they refer to the white dresses as custom and that they are not returnable. So I went back and forth and back and forth with them to no avail. They offered a 50% credit to use in their store (which I obviously don't want) on not only the dresses that were not even close to what they look like online but also the ones that I ordered and cancelled right away. Do not order from this company. Total rip off.

I had an unhappy experience. The shirts I ordered were poor fitting and low quality. My request for refund was denied because it was barely outside a 7-day window. That info is on the website, but not conspicuously so. The return process is clunky to navigate and the customer must pay the return postage.

I tried Light In the Box for the first time because I found items there that I couldn't find anywhere else for amazing prices. Although shipping can take a while, my first two orders showed up without any issues. My third order, though, was lost by the shipper, and after over a month I still don't have a resolution for the problem. Light in the Box customer service has been good during this process, but has still failed to give me a final answer. The shipper they used (UNIUNI) was not so great and caused a lot of the delays. I would love to keep ordering from Light in the Box, but how this current issue plays out will make all the difference.

The hat wasn't what I expected. The hat was very filmy and poorly made. The hat arrived in a small cardboard box. I have gotten numerous shirts which I really like. The hat was very disappointing. I also purchased some shoes which very nice and stylish. The shirts and shoes from this company are awesome.

I purchased the disco ball bucket hat for my birthday party and was honestly surprised at the quality of the hat. It's actual pieces of glass like a real disco ball. The hat is of good quality, not flimsy at all. It has some weight to it. I purchased it about two weeks before my birthday trip and it came in about 7 business days. AMAZING! Everyone loved it.

Highly recommend these products, as excellent materials, workmanship, details accuracy, etc shipping prompt, reliable service, excellent all round. Very pleased, all articles described same as the pictures, I help sales with my comments and reviews, pleased with products, easy to use and easy to assemble, all products are advertised for sale, with a complete set of products with no missing pieces, and no damages.

I enjoy shopping on your site. I find great value in your products. I have been using this site for years. The clothing section has very unique items that I can't really find anywhere else. The prices are really low! Your site also has flash sales often that are super low.

I have made many purchases with Light in the Box, it's very addictive and have never run into any issues nor have I had to return anything. My merchandise is always arrives in perfect condition without any issues or problems and everyone that I've shopped for was very satisfied as well.

The costume was well packaged and even better quality than expected. The colors were vibrant and the pattern was perfect match to the picture. I loved it was 3 separate pieces! Shipping was quick and tracked well. Will definitely use again in the future.

I received some clothing that I did not like. I wrote in for a refund and received a prompt reply from Eleanora in service. At first, the offer of a discount, which I declined to accept. The following day Eleanora agreed to give me a full refund. I really appreciate this being handled in a prompt and professional manner without further time on my part as well. I've been ordering from LIB for about 7 years now and will continue to remain a customer. Thank you.

I purchased two jackets. I realized I ordered the wrong size. I contacted customer service to see if they could change sizes. They got back to me and were able to help. Me. They truly care about their customers. I trust their integrity. Danica helped me. She took care of me.

I was excited to discover this site as a way to supplement my wardrobe with inexpensive, fun summer tops. The website's photography is very appealing. Unfortunately, orders ship slowly, so I placed two more orders before the first arrived. (My mistake; I should have waited.) The quality of the fabric, printing, and cut of the garments made them unwearable. (Cheap construction has shallow armhole cuts, for example, and these were ridiculous if you have breasts.) I'm glad others have found this to be a good source. Sadly, all three orders will be put in my local charity contribution boxes. I'm done.

The item was received 2 weeks after anticipated date, the design was different, color was different and quality was poor. I couldn’t return the item, I absolutely would not recommend this merchant, it’s false advertising.

This is an awesome online shopping experience! Since I'm a handicapped senior unable to shop in store, this company has completely satisfied many purchases including clothes, shoes, home decor, electronics, etc. over the past year. They provide photos, specifications, measurements, honest reviews and exceptional customer service! It's a smaller company than Temu and are much more attentive to customer satisfaction offering refunds and exchanges. I've become familiar with all customer service and fond of employees, like Danica, Fabio, Samira, et al.

I ordered a product from LightInTheBox on August 12th. They took my money on August 13th. It's now August 29th and I still have not received my order. They also have not contacted me after I've sent several e-mails which seem to hit the bit bucket. I checked my address info on their web site (app). And, everything is correct. I don't know it they are claiming my order is lost or they are simply scamming me. The site has no chat option or customer service email to ask any questions. Of course no human to speak with. They have links that do nothing but run you in circle back to where you started.

We absolutely love the value of the clothes we have purchased. We honestly feel we are getting a tremendous deal when we shop at Light in the Box. We both bought matching shirts. A cute pair of swim trunks and a linen pair of pants and white dress. Thank you.

I want to return a dress that I ordered following your size recommendations. The dress is too big and therefore hangs very awkwardly. I cannot understand how to return. It was not custom make but ordered following your size recommendation. I have received several responses and each says something different (30 percent refund, 60 percent refund)....no refund with no directions about how to return the dress.

I am amazed at the magical designs on your clothes. Also all the different types of clothing for all occasions. Myself I choose apparel for golfing but that changed into more for all. Its beautiful colors and patterns constantly surprise me. Thank you very much

I ordered 2 dresses for a wedding. I had looked up LightintheBox and felt comfortable ordering. The dresses were well made, but very heavy and high waisted. They did not fit me well. I tried to send them back. One dress the customer service emailed I could not return because it was in the made for you wedding guest dresses even though I ordered off the rack size. The other dress they said I could return but upon further review it was not in the return window, it had expired. It says 30 days. I was still in that window. I am out $470.00 and still do not have a dress.

Would give this company a zero if possible. Dress styles & descriptions are stylish and on trend so I took a chance, thinking this company was a more stylish alternative to JJ'sHouse and Azazie. Ordered a standard size dress on July 26th for an out of town wedding on August 22. After payment processed, find out the dress must be customized, even though selected a std size. Email responses from LITB arrive only once within 24 hours so the order is delayed over 4+ days. No actual customer service or phone support to correct their measurements. Gave up due to the slow back & forth wait for email reply.

Basically this company ships an inferior product. The fabrics are cheaply manufactured and in some cases absolutely not finished correctly. The delivery times are inaccurately quoted. Save your money.

Scam site. They DON'T DO RETURNS despite them having a policy. It's the "keep it and we give you store credit" game. Shipping is 2-4 weeks because it has to clear customs. Website pictures are not reliable. Sizes run small and fabrics are thin.

The products I have ordered with only a few exceptions are at an exceptional cost for high quality products that I love. The sales products are incredible and products are flattering and colors vibrant with true to size. I like how the products stay in my cart as I am not an impulse buyer.

I am responding to the first order of Work Steel Toe shoes. I am Very Happy. I ordered the Underwear and again I was very Satisfied. I reordered another pair of Steel Toe shoes and No Problem at All. I ended up ordering a Total of 3 pairs of Steel Toe shoes and All three are Very Satisfying. I then ordered some work pants. And now I have spotted another deal of a package Deals on Cargo Work Pants and I believe that I'll be sending you My Order. I just got finishing ordering a New pair of headphones that I feel in love with. Bottom Line is that Cargo Work Pants Package Deal.

Their products are always not as expected. Low quality. Never can get a refund or contact customer service, they run you around until you give up. Don't buy from this site or else you'll find out for yourself.

I have bought at least 20 various graphic t-shirts/sweatshirts from Light In The Box and can attest to their quality and comfort and more so, the sheer fun of wearing them and getting compliments and smiles from many, many people. The most common question I get from them is … where I bought them and I’m more than happy to share the web site with them.

I guess it's just meant to be but, for some reasons and social media started showing me a shirt and I really like the shirt. Day after day I couldn't get away from it so I deemed it "meant to be". I purchased a shirt and once it came I loved it so much. I turned around and I placed a second order and once this order arrives if everything is great again this will become one of the first companies that has got me to do online shopping at my age. I would recommend this company. I haven't gone beyond the clothes yet but time will tell.

My name is Gail ** and I am a recent customer of Light in the Box. I purchased 2 shirts. After taking my measurements I ordered according to the manufacturers size guide. Unfortunately one of the manufacturer's size guides was off by 4 inches and that made it unworkable for me. I contacted customer service and, thank goodness, Eleonora was their representative who responded. She was just terrific and very nice and professional. We had several exchanges back and forth and when all was said and done she had solved my problem and taken excellent care of me. I am very grateful and am fully satisfied with the interactions. I very much appreciate the care I was shown. I look forward to continue doing business with Light in the Box. They totally have the most unique, cool clothes and helpful customer service.

This dress was perfect for my son's Celebration of Life. He was a huge Monty Python fan so Monty was the theme and Holy Grail the centerpiece. The dress was fabulous, it looked far more expensive than it costs. I got a lot of compliments. Your pricing is great, your service terrific and I sincerely thank you for you company and your lovely products.

I placed an order July 17th, and as of today the order had not shipped, it's sitting in a warehouse in China, when I write to inquire the respond is always the same (AI generated), to wait until I get the item before they can refund me. Totally ludicrous!!! If this were a legitimate company, there would be a phone number where I can talk to someone, and if it is a company, is running a scam, stay away from it. They'll take your money and totally neglect you.

I have yet to receive some things in one of my orders. Women's Bead Bracelet Vintage, $2.99. 1pc. Pendant Necklace Beaded Type A Quality, $3.49. 1 set Jewelry Set Drop Earrings for Women Pink, $2.99. Other than that, I am happy with the quality of items I have received. I can't wait for the next day to wear something different and fun.

I had 6 items to returned, because they didn't fit me properly, and Eleonora made it very easy for me to solve that issue. She did to me such an excellent service taking care of it, even though I was pretty late to fill out the form and to return the items. She is very kind and very professional.

Delivery of the blouse I purchased from Lightinthebox was efficient and quick and the company followed up with an email to make sure l received the package. Unfortunately, the blouse was printed in some areas with a religious statement l hadn't noticed in the advertisement and because l am not religious, l decided to return it. Consequently, I contacted Lightinthebox and Aileen, one of the company's representatives, responded almost immediately.

I really like how easy it is to order anything on the app and the prices are reasonable. I like looking for good deals and all the new merchandise. I like that you don't have just one thing. You have all kinds of things. From baby things to home goods. They have everything.

I like the shirts design/colors and the first shirts I bought were everything I expected. The last two shirts, the sleeves were too short, I prefer them to be a longer like the first shirts I bought where they came down farther on my arms. Best designs, adds some color other than the usual dull golf shirts.

I have ordered a couple of shirts and decided to get a long sleeve shirt, but when it came the sleeves are a little too short. The shirts are good quality and very comfortable. So I will only order the short sleeved shirts from now on. The colors are great and can't find shirts like these anywhere else.

First, one of the worst websites for figuring out how to return something. Basically, I’m donating this rag that I bought from them. Dress looks like linen type fabric on the internet. It was, in reality a gorgeous model, incredible photograph on a piece of cheap maybe polyester…probably worse than that. It was slick and shiny, cheap and awful fabric. Then the return process is so difficult. For $30, I will donate it! But I would never deal with this company again. Amazon would never allow this crap on their website!! If you want to return it, it has to go to Asia. That would be expensive, and frankly, I wouldn’t trust the company that I would EVER see a nickel from the return. I’M NOT PUTTING ANY MORE TIME INTO THIS company. A real scam Asian company. Buyer beware.

MAGNIFICENT as PICTURED! Expertly SEWN, Fully Lined w /meticulous attention to detail, Bodice is boned w/ Sewn-in-Bra, Bandage-back Corset-Loops are tight & Perfectly Matched for beautiful lace-up with Dress Ribbon >> from dress material sewn-folded! The dress material has LUSTROUS IMPRESSIVE QUALITY! Skirt not as full as listing pics, > it did not fit w/50" hoop-skirt < but did FIT WELL w/40" Hoop-Skirt (in my review pics). Please, DO Follow their Sizing Chart exactly for PERFECT FIT = 3XL was my Correct Size... I am usually a US 10-12. My prayers were answered by DANICA, at Customer Service, SHE was INVALUABLE in helping me w/ My Order = without Danica, I would not be able to have my gown or write this review: PURCHASE is woryh every cent & FIRST CLASS VALUE in every inch!!! You can buy now with COMPLETE CONFIDENCE from this trustworthy seller!

Unique styles. Great selections. Wonderful pricing. Clothing fits true to size. Certainly will continue to shop with them. I've ordered everything from shoes to shirts and always receive positive comments on the styles and colors. I highly recommend them.

Updated on 09/01/2025: I complained again about the return policy and they offered to refund 60% of the purchase price back to the credit card, and I would not have to return the shirts to China.

My first order went great. I expected slow delivery, but the quality of the items I’ve received so far was exactly what I thought. It was kind of a test order. The second order was where I decided to spend more money, and that’s when things became a little challenging.

I have ordered some printed on fabric murals that you can put on the wall from LightInTheBox several times. I’m an interior designer and I’ve got several of them at home. They have an app and a website. I got some points and had a little bit of trouble trying to get it all on the same thing. It took me a little coordination, but it wasn’t too hard. I’ve been pleased with the quality of the things that I’ve gotten. The prints are really big, but a little pixelated. It’s better to get them a little bit smaller. But I like getting the big ones. The biggest complaint I have with them is that it takes forever to get the order. Shipping time is four weeks. I think the products are coming from China. I have already made a little recommendation for them about the prints.

I recently purchased two dress shirts from LightInTheBox. I was a little bit leery the first time I ordered, but I have been pleasantly surprised and pleased with everything I have gotten, so far. There were lots of options.

I ordered a small lamp for my bedroom and am pleased with my purchase. The online purchase was easy. Very simple steps. Everything needed to complete my purchase was explained. Received my purchase and happy with my new lamp. Instructions on lamp was easy to figure out.

I have spent most of the day trying to exchange or return an item. The site has no chat option or customer service email to ask any questions. Of course no human to speak with. They have links that do nothing but run you in circle back to where you started. The quality is very poor. The size is far from standard. I ordered 2 like items, different pattern. One fit, the other was nowhere near the size ordered.

Though the product (2 women's blouses, 1 dress) weren't bad quality, the sizing was way off & 1 blouse (ordered XL) came as 5XL. Return policy sucks making it impossible to return. AVOID THIS COMPANY.

Delivery is slow but always when expected. They have great customer service. They have always responded quickly and positively to my concerns and issues. Prices are good and you get what you pay for. I will continue to shop with Light in the Box because you never get a hassle if something needs to returned or exchanged.

All the clothes I have ordered are great quality. The patterns, prints and colors are unique. The shoes ran 1/2 size large. All pants, shorts and shirts are true to size. All seams are solid. All the buttons or snaps are well made and attached. The colors are non fade and stay clear and bright after washing.

The shirts arrived on time, but to the wrong address. The shipping address on the order was Autumn Leaf in Rosharon. The package arrived at my home address on Douvaine Court. No big deal, but something you need to know about. Great looking shirts with good material. Tracking info was good.

I have no particular complaint. The clothes are lovely although I found a few threads hanging. An issue of no moment. I own scissors. The fabric is pleasant and the style is as it appeared in the advertisements. I promptly wore a new pair of pants to a dinner outing with my husband (our anniversary).

Genius quality and wonderfully imagined and designed. My shirts came exactly as they appeared on the Website. Speedy deliveries with frequent updates and the prices just fantastic!! I most definitely recommend Light in the Box to everyone. Thank you very much.

My wife and I have recently lost 30+ pounds and those clothes no longer fit. We have been very pleased with the selection, availably and pricing of the items that we have purchased. The pricing is great and the delivery is prompt. We have recommended Light to our family and they are also pleased with Light. Kudos.

Received the dress in a timely manner. Fits well and fabric is good. Very pleased with this item. Will to a wedding in Pennsylvania in October at the PA Ren Faire. It will be fun to wear it for my grandson's wedding as most people attending will be in costume for the wedding.

My package didn't arrive, so I requested online assistance. Yuriy promptly responded to my inquiry and handled the situation professionally and timely throughout the whole process. Yuriy's close attention to my issue gave me confidence in placing future orders from the LightInTheBox website.

The hat was exactly as pictured and goes perfectly with my dress for my child's wedding. The earrings are beautiful and will add just the right amount of bling to my outfit. Ordering was easy and my items were delivered in a timely manner. Will definitely order from LightInTheBox again.

My item was received much more quickly than expected and works like a charm. It was also quite reasonably priced. My wonderful old truck didn't come with WIFI and with States now making it illegal to hold a cellphone and talk while driving (a VERY good thing) I needed the ability to talk hands free when necessary, while operating the vehicle.

Items shipped as promised. Sizing on stretch capris very questionable. Sadly items must be returned to Asian location at customer expense. Otherwise you have the option of accepting pennies on the dollar for future purchases vs overseas return costs.

We tried 3 separate times to receive refund on women's clothing that did not fit and didn’t begin to resemble the picture. All we receive is a form letter telling us a percentage off. When we email they do not respond with instructions on how to return. The first time they stated they needed to review our return. The 2nd time was 30 percent off, the third 60 percent off with no way to return. Poor customer service service on returns and the quality is very cheaply made. Do not consider this company for anything. Their clothing is oversized and ill fitting and their customer service is lacking.

Danica helped me throughout my process when I needed to get a larger sized dress especially when I needed it in time for my daughter’s wedding. Everything turned out great. I was very happy. I am pleased with this company and their products. Love it.

I have not ordered quite a few things and I have got items for my Dad as well. He is so happy with everything I've got for him. I'm pretty sure I will order more for myself and my Dad as well. I have also got a shirt for my nephew and he loves it too.

I have already recommended to family and friends. Quality of workmanship is excellent, pricing is unbelievable, delivery is quite good. Excellent selection of merchandise, always sales events for deals and clothing to match outgoing events. I have only one complaint, is that you tell manufacturers to size accordingly to US or Canadian sizes, I order 2x shirts and couldn't fit into them.

So many options for my wedding. I found the perfect dress. I did not want the traditional white dress, yet I wanted a statement made with the dress. It's perfect! I also found all the accessories I needed here without having to shop anywhere else. Love this site. Highly recommend it.

This unit has actually become a storage shelf for my MoonLander camper. It was a super easy install that took me less than 30 seconds to put up. With my camper being made of aluminum magnetic shelves wouldn't work so the suction cup style was a great idea. I wish I had ordered two at the same time. I have just ordered a second shelf and am looking forward to its arrival. LightInTheBox has been my go to for cycling clothes and accessories and I am glad to see they have other quality products as well.

Very comfortable and great pockets and simple design. I also bought my sister two pairs and she loves them. Mine were on sale. Affordable too! These pants are easy to wear and easy to care for cold water wash. Delivery was in a timely manner. Each time I make a purchase and then submit I get an incentive which is so great! Thank you so much!

Excellent products, great designs and very comfortable. I would recommend these folks to anyone for great designs and price. Thank you for your company. I bought a shirt and liked it. That's about all I can say.

No care of intelligence used in shipping. Cowboy hat stuffed in bag. They are damaged before carrier receives the package. It's totally stupid!! By the time the package is abused for 4000 miles cowboy hats are ruined and not useable. I see additional hats I want to order but I'm not unless you can guarantee they will be shipped with care.

I've had very few issues with quality of purchases. If there has been a problem it has been resolved quickly & to my satisfaction. My purchases have included clothing for myself, my daughter, son, husband & grandchildren as well as household items & items for our mobile home. I have no qualms in recommending this site to others.

Need return label for jacket please. It was not what I expected. I need to ship it back to you. So please send me a return label so I can return it. It looked so much better in your photograph. Thank you so much. I like some of your merchandise very much, and will continue to order from you, but this jacket I don't like.

For the second time since being a customer of LightInTheBox, I have had to reach out to Customer Service to have a problem solved. Both times, they were able to give me a satisfactory solution. I have no complaints at all. Excellent response time and very good communication. I will continue up be a very happy customer of LightintheBox.

I love the shirt but it was too small and when I wanted to return it for a refund, there was no way to get a refund without paying another $10 - $40 to send it back to Asia. The shirt is a beautiful shirt but too small. This is the size I normally wear but this one was just too small..

I’ve been a loyal LightInTheBox customer for over three years, and it continues to be my favorite destination for fashion and clothing. The variety is incredible — from elegant dresses to casual everyday wear, there’s always something new and trendy. I’ve ordered everything from summer tops and jackets to evening gowns, and I've received so many compliments on my outfits.

Overall happy. It is very inexpensive so of course I had concerns but you you read all the specifications and ie fine print you get what you order. Does take a while to get your order after ordering but it's coming a long way lol. Ordering cotton or linen just have to be careful. It's not cotton or linen texture because that means it's actually polyester lol. Again overall happy and inexpensive. Just make sure you're getting what you want and not assuming. Fun shopping!

Well to tell the truth, My experience with light in the box has been wonderful. They do listen to you, most importantly they will work with you if there is a problem and they will make it right with. Wonderful Bussines. I highly recommend them. A list In my world for real.

There were issues with the order I received but they have been resolved to my complete satisfaction. Megha was very responsive to my feedback and effective in the resolution. I appreciate all her help.

Great fit - spot on with sizing. Great look - bold and very accurate with pictures in the advertisement. I was a little surprised at the texture of the material. Not that it was bad, just that it had a different feel. Also, I don’t know if the material is cotton, silk, or a combination. All in all, a good product.

Customer service were very attentive, polite and understanding of the situation and agreed to a full refund without having to ship the dresses back.

Megha has reached out and a resolution is in process.

Company has offered a refund that is satisfactory.

Ordered a retractable USB A to Lightning cable in mid-June, with expected delivery of July 9. It is now nearly August and nothing has been delivered though, after 6 weeks they sent an email saying it was. NOPE, sure wasn't.. Now they want me to take pictures of the front of my house (delivery area) so they can contact the delivery company! Also to check with my neighbors and declare a loss with the local carrier. Really, your delivery issue is my problem? I've asked three separate times now where they think it is and WHO the carrier is ... Nothing, just a lot of email tennis about "assure you we take this seriously", escalating with the carrier. Whatever .... just stay away from them, that's my best advice.

I am not one to write reviews, but this is a necessary warning for anyone considering purchasing from this site. The item, a linen henley shirt, took over 3 weeks to arrive. The quality was poor, the sizing substantially off, and the cut/fitting was as if two squares of fabric were simply ironed together. The return process is confusing and complicated....so thankfully this test purchase resulted in only a small loss.

From the multi plug in auto charger to the shower handle grips and the small fan I have been happy with all my choices so far. I have spent over $200 on small stuff which some may call gadgets, but I have found them all useful and worth buying. The costs are reasonable, and the freight deals make it all worthwhile.

Great products and shipping. Will buy here again, the fit is exceptional, and material quality is above average. Other companies sell products which while cheaper simply lack the overall value of this company's. Often with flaws and poorly sewn or cloth of lesser quality despite being of similar design or purpose.

This site has so many items to offer! And inexpensive. Have I received a few duds, sure, but a golf polo that costs $2.99, you have to take the chance if it fits the theme. I have been very pleased with about 85% of my purchases. Learn to read reviews and know your measurements and boom! You have a new wardrobe. Shipping takes a long time as it is on the slow boat from China so can’t expect Amazon type delivery. But again, the prices actually make it fun to try something new. I have lost about 40 lbs so am currently trying to turnover my wardrobe and this site has helped me. I am a frequent purchaser and look at this site just about every day.

Love my new shirts-fit is perfect. Sweatshirts and shorts are what I ordered. Happy customer here. Love getting the new notices for discounts and new products. Am passing this company's website on to my friends. Will continue ordering from this company in the future. Service was good and worth the wait if it was back ordered

I have bought nearly 10 pieces of clothing, the prices are great and I look great in the polos. Delivery is from China so expect 2 week delivery time but you are constantly informed where the shipment is at. I highly recommend Light in the Box to my colleagues and friends. They also have a women's line too.

This company is a joke. Don’t buy. Not able to return. You’ll lose your money. I order a dress that spend $200 that I won’t see again. They give you options of a 20% refund or 50% of your next purchase that I would never do. Material was super cheap. Missing item and no chart size accurate.

I ordered a shower drain from Lightinthebox, Unfortunately, it was not the right size. I decided to return it and while I tried to follow their website return it would not let me finish the return. I decided to call them, there was no telephone number. I looked at the package and noticed that there was no return address and said can not refuse taking the package unless calling the company. I called the credit card. They said they will investigate, however they never credited my account because the company refused the return. I asked the credit company to give me the telephone number that they contacted them. It was San Jose number with area code 408. Nobody picked up the phone by pushing the #1 and #2. The number 3 was an overseas number and only worked with WhatsApp. I would never buy anything from LightInTheBox. I lost $38:00. Imagine if you buy a dress of $200.00 and can not return.

I like the quality of the shoes, the color patent and most all the prices. I am please with the service, the time it takes in processing and delivery. I would most definitely refer LightInTheBox to all of my family and friends. I am very satisfied with your product and your service. Thank you very much.

Megha is now willing to give me a complete refund, although this should have been done to begin with. I should not have had to to complain to Consumer Affairs to get an acceptable resolution. I also shouldn't have to change my review just so I can get a refund! Thank you for assisting me in this matter.

I would like to thank Tatyana in customer service for her assistance with an issue I had with the delivery of purchase. I have shopped with LightInTheBox many times, but this time there was an issue with the address. Tatyana's was so helpful and I received my package within 5 days of our correspondence.

I have never, ever dealt with such a scam company before. My mistake was in thinking that because it is on FB, they (Facebook) have some type of vetting policy. LoL, they do not. I ordered a dress way back in June, and I have not heard a thing from these people. Now they claim that my package is here, but USPS will not deliver it for 5 more days. I purchase many things online. I have never ever been told that my package was here, I just had to wait. Don't buy anything from them and you will be further ahead. Any item that you see on their website can easily be found on Amazon, usually for 17-24% less than this place.

I purchased a item for my daughter in Florida and when it arrived it would not light up. She called me and told me the problem, I contacted customer service and told Christine the problem. She started to work on the problem at once. We tried everything to get it to work with no luck. Christine told us to make a short video and forward it to her which we did and within three (3) days the problem was solved. The product was deemed defective and a replacement was issued. Christine is a is a merit to the customer department.

I ordered and paid for an Army Military Mug on June 22nd and I received it this week, only to find it had been poorly packaged and was broken. I've tried multiple avenues to reach customer service to request a replacement by Express Delivery. No response or communication on any emails or their site. Very disappointed as this is a gift.

I want to tell all of you what I have experienced with this company. I started the ordering process on July 1st. It is now July 13th and am still showing my order still processing. Once processed the merchandise has to be put on a ship that will take another week to ten days then has to clear customs in the US then handed over to UPS before I receive package. So for those ordering any kind of summer clothes they will most likely not arrive until the fall. I will keep you updated on my shipment.

They finally did refund my money for their clothing after I emailed them and told them I was going to report them to the Michigan attorney general if they didn’t refund all of it for the items I was disputing. BUT, they misrepresent the fabric contents of their clothing on their website. For example, I ordered a shirt that was described as cotton/cotton linen and it was 100% polyester. A pair of pants was supposed to be cotton/cotton linen and they were polyester. I didn’t request a refund for 2 other pairs of pants as they are made of cotton even though they are misrepresented on their website as cotton/cotton linen as I can wear them; I am allergic to polyester and therefore read labels.

I DID NOT RECEIVE THIS ITEM I PAID FOR AND THE COMPANY WILL NOT REFUND MY MONEY!!!! AVOID THIS COMPANY LIKE THE PLAGUE!!! This is one of the worst companies I have worked with! THEIR Products Are crap, and they Rip You OFF!! -They lie statements like "Once a made-to-order item is placed, and payment is confirmed; our team of skilled tailors begins the process of cutting the fabric and tailoring it just for you." on a dress that is brand named and can be found on the original manufacturer website and found in multiple location by doing a search on the web. They did NOT ship ALL the items I paid for. And Did NOT refund or make it right! Not Refund my money, jerking me around! This is a crooked dishonest company who customer services follows BS scripts that don't address the situation of resolve the issues. They STEAL from the customers!

Excellent, fast shipping, delivered on time and in perfect condition. The dress is soft and silky, very comfortable. I wear it every day. I bought the size L according to the size chart, and it fits me perfectly, as if it was tailor-made. Love it!! I am going to buy other colors.

Yuriy was the customer service representative who helped me get a refund on a wrong product shipped to me. He responded to my e mails in a very timely manner. He was very efficient in getting the refund. He was polite and courteous in his e mails. It was a pleasant experience working with him.

I was very excited by the costume options at LITB for my Grade 8 play, Romeo and Juliet. I ordered ahead of the play by two weeks hoping that the shipping would send off my costumes in 5 - 10 business days. I did not realize they were shipping from China and so they arrived after the play was over. The shipping time was the only disappointment otherwise everything was as advertised with high quality fabrics and costumes as pictured.

Eleonora provided the customer assistance I needed. She understood exactly what I needed and why. Customers, like me, need someone who listens and is willing to help. This makes me want more than ever to continue doing business with your company because of the excellent service I received from Eleonora. Thank you very much Eleonora.

First read all the real reviews on Reddit and you'll see I'm right. This 4.3 rating is bogus, don't be fooled. Sizes are terrible, medium was actually a small on 3 shirts and the other was actually fine. I wear a 32 in pants and shorts and they aren't tight. The 32 I got here, I couldn't even zip up. Cheap made in China clothing with threads already coming out. Terrible customer service that takes forever to get a response from. They make you jump through hoops to return something and then you have to pay for the shipping BACK TO CHINA! Absolutely ridiculous. Never buy anything from here unless you don't care about your money.

Beware! There are many issues with ordering online from LightInTheBox. First, mystery costs were tacked onto the total, making it much more expensive than advertised. The shipment took far longer to arrive than the date they promised, so there was no way I could even wear the item for the event I had hoped to use it for. Moreover, the item didn't fit properly, and, when I started the online return process, it would not go through! The automated response stated that the item was "made to order" and thus not returnable. Their website stated that they accept returns and exchanges. Now, I'm stuck with a dress that I won't use. This company is a fraud!

I got tired of not being able to buy through Temu for some reason and I started looking for another place. I found LightInTheBox, which is much better, and the quality of the products are great. The checkout is easy and the items come when they say it’s gonna come.

I’ve bought my wedding dress and a couple other dresses and quality was great! Although I needed the wedding dress needed to be altered, as it was too long and the neck was not cut correctly, but both were easy fixes and response was fabulous! The embroidery on the other dress was gorgeous and needed to have the zipper reinstalled but it’s a gorgeous dress and felt amazing on! Great value!!!

When my shoes came, they were HUGE! Thank goodness I ordered 3 pair for my wedding. The others from other companies fit fine, so they size quite large. Also, their return requirements are ridiculous. 30% of the sale price? What? And I have to send their own measurement guide and barcodes—what a scam. How about you keep up with your own sales? All I should have to do is have my order number like normal.

Bought 3 dresses only one fit. Bought 2 bathing suits only 1 fit. All were on sale, so will donate the ones that don't fit. Read the fabric on the listing. Two of the dresses were cotton the elastic didn't budge. The tee shirt material pull over dress fit great. Also bought some cheap jewelry. May or may not ever wear them.

Order comes when promised in good condition. Have always liked the things that I have ordered. Only thing I don’t like is not being able to return a single item. Golf shirts and dresses are pretty much true to size except sometimes the arm holes run large as well as the length. Love ACE Golf designs.

This company sold this dress as cotton/linen for a total of $40.48. It is clearly labeled as 100% polyester. The company pretends that they don't understand the issue when they reply. But they are very sharp to never admit that it is their deceptive advertising that caused the problem, they pretend it's about the packaging. When I asked for a return label they stopped replying. I processed a dispute through PayPal and they agree to the refund but they don't provide a return label and the return postage is $19. They don't respond at all. I deal with other Chinese companies like TEMU and ROSELINEN and they deal fairly with me and they don't lie about the products. This company does not have standard customer service policies and you can tell they have deception built into their policies.

They have some very unique men's clothing that I really get excited about and have not seen anywhere else. For example, I have purchased 7 Men's long jackets with amazing colors & designs. Not for every guy but, for me, I make these one-time purchases and can wear these items for years. There's a waiting time of a week or so for delivery but they always deliver.

They sent what they promised but it took too long but then I’m in Canada. The quality of the product was basic but not out of line with the price. I don’t think I’ll be buying anything else as it’s not anything I can’t buy locally at competitive pricing. My main negative was the long delivery.

Everything was great. Very happy with the orders I received. The dresses and other items were awesome and the delivery came fairly quick and were packed well. The prices were definitely affordable for my budget. You actually had an item that I have been trying to get for a friend for over a year. Thank you. Judith **.

Satisfaction with wrong size on shoes. Mehga took care of it in a very timely and polite manner.

Worst online shopping experience I’ve ever had. Sent a gift and it was wrong. Then customer service was terrible. They ignored me for days and after I left a bad review on Trust Pilot suddenly they get back to me. Stay away from this place. 0 stars.

Pinni from the customer service has resolved the issue and Light In the box provided the other dress of the right size.

I bought some shirts from LightInTheBox and the website was fine. I got the product too, so it's good. I wear the shirt.

I ordered a shirt to see how the shipping and quality were for such a discount. That was over two weeks ago. I have received innumerable annoying ads but no shirt. They want me to join an app to track my order. Not going to happen. They are bothering me enough without having more of my info. Never again. Keep the money. Buyers: DON'T DO IT.

I found two dresses and a pair of earrings. The size charts worked well for those of us in the States. The dresses seem well-made and the earrings are fun. It does take a bit of time to get the products, but it was easy to track and I ordered in plenty of time.

My wife referred me to LightningInTheBox and then I did an internet search looking for the sort of clothes I was interested in. They came up on an internet search also. Their website is perfect. I've purchased men's underwear, men's thongs, swimwear, a pair of shorts, and a couple of shirts.

The quality of the items are fairly good, however the sizes run too small for tops. In most cases I could not get the items on. Was very disappointed because I truly like the items in the catalogue. I have better results so far with pants and dresses. The return policy is too difficult so I opted to keep and get some money back. I am open to ordering one item so that I could figure out what my size is in relationship to your garments.

I had an absolutely terrible experience with Lightinabox. I ordered a shirt, and instead, I received a women’s sculpture belt — completely the wrong item. Trying to get in touch with this company has been impossible. They are unresponsive and seem to be running a scam. After sending them pictures of what I received, I got no reply whatsoever. It feels like a complete waste of time and money.

This company is awful. Do not buy from this company. I order a formal dress cost $188.00. Dress did not fit and was not like the way it appeared on model. They use models that do not wear their clothes, they claim they custom make the clothes once you pick a size. That IS A LIE. They don’t give refunds, the order takes about a month and a half to come and Yes It is a CHINESE COMPANY. This dress was for my niece’ s wedding. Now I have to pay for another dress. So please don’t bother with these unethical people.

I ordered several shirts all the same size and only 2 fit. When I asked to return they said I would get a credit but it’s toward another purchase and it was only $12. Why would I purchase more items when they don’t fit. Now I have a bag of shirts sitting in my closet.

Purchased some great items on sale. Very nice items and delivered in a timely matter. My only problem it was a gift and there was nowhere to make that known so the recipient was able to see the cost of those items and I was unable to contact the company to let them know. So until I figure out how to buy a item and send it as a gift without the cost, I won't be buying gifts. Very difficult to contact via email, phone or chat.

I was very skeptical about the company and product coming from Singapore. The price was very compelling. I thought I would take a chance. My order came as promised and the quality/fit is excellent. The selection is very good. The products they offer are very stylish and just what I was after. I will be a repeat customer!

Packaged was marked delivered but I did not receive it. I actually received a different order on the day that it says this one was delivered. I went to the post office and a person working there told me she could not track it in her system. I don't know what else to do.

I’m very sorry that PayPal is no longer in your option for payment. I really like to buy things at your store, but I’m not going to buy again until the option is back, if so! Thank you and have a nice day! Hope I can buy again one day on your site! I’m going to check once in a while for the option of payment to be there again!

Package arrived crushed but shoes intact. Delivery early within the delivery date range given but still seemed comparatively slow. Initial quality seems fine for price. Will see how they hold up but bought as a test. I find it irritating that having bought this pair LIB keeps sending me more advertising of very similar products but in different pricing and quality.

I found out about LightInTheBox while I was searching for Easter dresses, and I’ve been going back ever since because they have the cutest little dresses for little girls. I purchased a graduation dress and some shoes. The quality of the shoes is good, but the quality of the dress, not so much. It was a little too big, so we had to make a couple of adjustments to it, but overall, it was pretty. I'll definitely shop with them again in the future.

I got a pair of shoes from LightInTheBox and I love them. But I did the size according to the size guide so I ordered a 42 because I was just right at the 10 inches. I thought with the shoes being pointy, I would want just a touch more room. It fit into the size that I got, but they were an inch and a half longer than my foot. The shoes measured at 11.25 inches. I’m trying to return them for the right size but I don’t know what size to order now. I got one picture sent, but then I didn’t get the picture of the measurement.

Please do not do business with Light in Box, Chinese junk and you will never be happy. Reviews on here are all mostly negative, I should have checked first.

I purchased some shirts and a package of socks. I was skittish as soon as I found out they were in Hong Kong. I'd heard so many scams going on. But I was gonna give them a try and thought, "I'm gonna keep it low." I bought 50 bucks worth of items. The fact that it comes from Hong Kong takes a little longer than domestic stuff, but the items came in exactly like they looked in the ads. They fit perfectly. I've bought quite a bit more since then. I was trying to update my wardrobe and I have now. I go in and peek at the ads from LightInTheBox every once in a while.

The material & color's wonderful. Exactly what was advertised. I wanted it because of the style, the way it was made in the back. I need what was advertised. I can’t use a “V” back. Force of the water diving & speed swimming it stretches, comes loose in water, shoulder straps move to arms. Please send the swim suit advertised.

This company makes the return process impossible. After numerous back-and-forth emails explaining my problems with items, this company puts obstacle after obstacle after obstacle into the return process and finally quits corresponding with customers. Once you buy something from them, they will never return your money if the items don’t fit.

The tote-purse is exactly as pictured and is perfect for summer with sandals. It has one inner pocket and a snap closer. The wide leg summer pants are perfect for the warm weather. They are a little long, depending on the height of sandal heel, but that is an easy fix.

On my first order I ordered couple things to see the quality of materials and I can honestly say it's just perfect even for hot summer days. My kind of clothes, so I continue to order more and will continue to. Might take a little long to get them, but it's worth the wait. Will continue to be a customer.

I love my Tshirts. They fit me perfect and they all are pretty colors and designs on them, I plan on ordering a few more in awhile. I love your clothes and plan on buying more. There are several items I still want. They are very well made, thank you. Jolene **

Cute shoes, well-made, very comfortable. Nice color, too, the red goes with a lot. I had thought I’d ordered the shoe style, but I must have chosen the sandal option by mistake — just as well, it’s spring here, soon to be summer. I’ll probably try the shoe in another color for fall.

Every order I made, I was very happy with the orders and the tracking was very helpful. I will keep ordering from LITB in the future. I'm glad I found their app, makes ordering clothes easy And the prices are very reasonable, so thank LITB for your service 🙌 😀 👏 😊.

Easy to use website. Large variety of products. Had no problems. No delivery or shipping problems. Great prices. Would recommend this company to anyone. Have been using this company for years. This company was recommended to me. If you don't like large hats, fascinators are for you. Send back if you don't like it.

I got Boho Chic Women's Ankle Boots with Colorful Patchwork and Zipper – Vintage Style Lace-Up Boots for Fall and Winter. I love these boots! They fit awesome, they look great and I get lots of complements! I wear a lot of different boots. I have about a dozen pairs and these are now my favorite. I would definitely buy more boots from LightInTheBox.

I ordered this four-piece set, which included a bracelet, necklace, hat, and dress. The bracelet, necklace, and hat exceeded my expectations — they are all very stylish, well-made, and great quality. The dress, however, wasn’t quite what I had hoped for. The material is a little thin, and I should have ordered a larger size for a better fit. Overall, I’m happy with most of the items and would still consider ordering again.

I was very displeased with an order from your company .. I ordered 1 sage green dress that I wanted to return. It didn't fit well.. I was asked to turn the seams in the dress inside out and measure the inside seams & compare them to the size chart in the advertisement.. I am disabled and cannot do all that but anyway I thought that was a bit much to ask a customer to do but I couldn't do it anyway then another dress comes in, same kind, same color .. same style, same price same .. I only needed 1 dress but I was charged for two. Order #**. How do I get a refund? It's so confusing and too expensive to send from USA to China direct.. Please help if you can.

Customer service is great when dealing with one person continually rather than several people at once. Because when you're dealing with one person you will not have to explain your situation over and over. Great communication and understanding is a most in order provide the best experience. The representative (Jonathan) I received after back and forth with others but no resolution were outstanding.

I placed my order for three items on April 19 2025. It showed as two items delivered on May 11. I reached out to the company and they told me I would receive my items by May 30. Their tracking system is so generic I can't tell where in the US the package is. I'll stick with Amazon from now on.

I ordered on 05/04/2025, 2 dresses and one top. In my first shipment, I had received one pink linen dress and one tan tunic linen top. I loved them both! However, just today on 05/29/2025, I received the 3rd item I had ordered, a light blue midi dress. It is just horrible!!! I thought it was made of linen like the others, but instead, it's like a nylon material. It looks like a nightgown rather than a dress. It is very cheaply made. The design looked in the skirt is printed on the material. On your website, it looked like 3-dimensional embroidery. NOT a print of one!! Instead of giving you a 3-star report, I'm giving barely a 2 star just for that last piece. I am very disappointed. It certainly did not look anything like the dress shown.!! Anything thing you can do for me? Perhaps a refund on that last dress for $21.99. Thank you.

I am so impressed with the beauty and quality of this gown. It is one of the most lovely gowns I have ever seen and I just had to have it for my next special occasion. The beading includes pink pearls and tons of sequins. The double straps even have rhinestones and the corset back makes it fit perfectly on me, the double lined pink satin is exceptional. I did not get my length custom fit but it is offered by seller. The Delivery was very fast. Excellent customer service, I will be back for more.

I've been a customer of LightInTheBox since 2014 & have purchased many & a wide variety of items. Things have changed over the years but still great & fun shopping. It was nice when hockey, baseball, basket ball were available. Authentic jerseys that probably copyright issues.

Lightinthebox is by far my favorite place to do my on line shopping. Every order I have had with the exception of one has been exactly as advertised. Sizes are always as described and the quality surpasses that of any competitor that I have bought from previously.

Beautiful garment, evocative of the 60s, a colorful period long gone by. The colors and the flowing cut of this top are idea for the laid back, carefree gatherings of summer. Certain to evoke memories from many, I can not wait to model this for my friends and family!

After getting your email notifying me of a late delivery around June 11th, I was forced to change address to Las Vegas, Nv. I fly out of Michigan on June 6th! My order was shipped out on 5/16, delivered at wrong address on 5/27th. So you have my money, and I have nothing! What do you intend to do now?

Shirts and pants great buys! The quality of the merchandise is on point and definitely have the look I like and style selection is very nice. If you're in doubt please give them a try. You absolutely will not be disappointed! And the price are very reasonable and you don't sacrifice quality.

Perfect addition to our pool area. Our motif is frogs and this fit perfectly. It is visible on the entry to the pool. It looks natural in this setting (see attached photo). The price was reasonable and the shipping was faster than expected. The vendor provided updates on the shipping status. This item is highly recommended!!

The only thing I'm disappointed in it takes so long to receive my items. When I shop online with other companies I get my items in 2 or 3 days with free shipping Please try a little better in your mailings. Can you keep me updated on this matter.

I have been trying to get this package for two weeks. I was told it was at the Post Office and they tell me nothing is there and it's a scam. I was told in an email it couldn't be delivered. Nonsense! We have cluster boxes which could fit a package. It could be left on our porch. Then to make it better I was asked to research it. That's your job not mine, I'm the customer.

I have never received my order of 3 items of clothing. They keep telling me it's in transit and they refuse to give me my refund. The only way I can be refunded is if I return the items! How stupid is that - if I've never received them??!!

LightintheBox company has no word on refunds. Almost 6 months and have not received my refund. I have send multiple emails and no answers. Please follow up so I get my refund. Thank you. Very disappointed customer.

Color did not match, poor quality and too large. LightInTheBox customer service will not exchange it for another product and told me I could purchase another color with credit. The top is $28.99 and you need to spend $29 to redeem it! Customer service said I have to buy two items to use the credit! What a scam. DO NOT TRUST THIS COMPANY! There are too many other good online businesses, stay away from Light in the box!

I got a dress from Light in the Box and when I tried it on it looked horrible. I immediately sent it back to the address and the corner of the envelope they sent it in and they only sent me half the money back after I called them because they said they didn't know that address. I've tried to call them again and can't find a number. It always goes to a whole another company, not to mention I blocked them from their advertisements on my Gmail and they send me tons everyday regardless of me blocking them. I think they're all about scamming and or ripping people off. I think I would rather walk around naked then get something from them. SMH.

Absolutely perfect! Got exactly what I ordered! Quality is spot on! Colors are exactly what it showed in the preview of the design. Definitely would recommend to family and friends. Thank you for getting it to me on time!

My orders all showed up in timely matter. Am happy with them all. Did not send any back as they were all gifts to friends and family and they were all pleased with them also. I would like to have some of the shirts in cotton material next time. L think that would be more comfortable in the summer..

They advertised the blouse I bought as a cotton and linen blend but the item I was sent was cheap polyester. I'm also thinking that somewhere along the line, someone associated with this company stole my debit card number and tried to use it because right after I ordered something from them, a mysterious charge showed up. My card company contacted me so the charge didn't go through.

I ordered 2 pairs and I didn't think they would be so cute and Soooo comfortable and true to size. One is a little loose but I love it. ❤️ I would buy again. The colors were just what I was looking for and talk about great value and quality for the price

I love your period costumes, however your sizes run very small, and you don’t tell people that. I normally wear large, sometimes extra large, I have to order your costumes in 5 X! And found that out by trial and error! Please include in your ads that sizes run very small, so people will know how to order, the sizing chart is no help.

I placed my order on April 24, 2025. It has still not been delivered. Apparently, there is not even a projected future date as to when I might expect to receive the package. You have other items that I would like to order but I won't order anything more from you until I have received my most recent order.

Ordered. Didn't arrive. Please refund my money. I paid for overnight shipping which did not happen so why do you offer it. I have never had a problem with ordering from anywhere else and then try sending you an email is a joke.

Shirt came in too small for my arms. I want to exchange for an extra large shirt. Very difficult process, you want me to take a picture of the shirt on and also put a tape measure on the sleeve?? Frustrating. Just send me a large and I'll send back my large. Easy.

I was both pleased and surprised by the quality of my shoes. They look cool, seem well made, and are pretty darned comfortable besides. I was a little worried about the size, but the 12s fit my 12.5 feet! I would certainly buy again from this company without a doubt!

I returned items back to Light in the Box on April 10, 2025 at my out of pocket cost of $73.97. I requested a refund be refunded to my credit card, which was my original form of payment. I received an email today, May 18, 2025, saying that my Credit is $1.09, my purchase price was $109. It's a Nightmare getting your money back!!! Please avoid doing business with this company.

I sent an email to LightInTheBox on May 6, 2025, that was not answered. I ordered several items a weeks prior. The items are lovely and fit in the shoulders, but are extremely long and the sleeves.. Not worth the expense of having them altered. I filled out of the questions and explained why I was returning each item. Two of the items that are represented on the website as outfits, are actually only coats. Upon looking back I now see that the description does say coats, but I didn't see that. I don't understand why these IMMENSE articles would-be sold separately without the rest of the outfit. I moved on to the next page and was instructed to take measurements and send pictures. Why? Why is it not enough to say that they don't fit.