LightInTheBox Reviews

Current return policy is that you have to pay for the shipping return and they will only give you 30% of the purchase price. The other option provided was that they would give you a 50% discount on your next purchase and not refund any money.

Danica, I wanted to thank you personally for solving the issue I had. Your response was not only quick, but also helpful. You understood my question and got involved enough to investigate what needed to be corrected. Thanks again and have a great Thanksgiving. 😊

I ordered a shirt from this company and never received it. I took a picture of where it was supposed to be left. Not there. Did not receive package. They are making me go through loops and holes just to try to prove that I did not get it. I will never ever buy or recommend anything from this company again. Please don't waste your money and lose your package because it is a waste of time.

I thought your product was well made and durable. My suggestion would be to make it more flexible to fit in a variety of corner styles. Showers walls are all different and there is no way to adjust the suction cups to fit the slant of the walls. I should have ordered the straight shelf, and I probably will. Thank you. :)

I purchased an item from Light in the Box, It was delivered damaged and the quality of the product was poor. I contacted customer service and the options they gave me were:

it is such a pretty ring, it looks so real and very stunning. the size was a 5 and it fit perfectly. I am so happy with it. I showed it to my husband and said look what you bought me.... his jaw dropped and said how much was that!! I laugh and walked away then he knew it wasn't real but he was surprised at how pretty it was.

It always takes a bit longer for shipping, but that is the trade off for the made in China low price. Unique designs you just don't find anywhere else. I have gotten a lot of compliments. So far everything has been good quality and arrived in good shape. Guessing clothes sizes is a bit tricky because of the difference in measuring.

Fabio in Customer Support really went above and beyond to correct a shipping mishap and he sent me two new chair covers. I received my new chair covers yesterday and I really like them!! I really appreciated his help.

Thank goodness for LITB. I was looking for a particular boot style since August that I absolutely loved. No one online carried them that I could find and they were not available in any retail stores. Happened to be going through LITB and found them in the Color I wanted. Definitely a worthwhile scroll. They arrived in a timely fashion and look exactly like the picture shown online. And to top it off I believe they were on clearance. Lucky me!!!!

All the items I've purchased from Lightinthebox have been just as they were said to be. One item lost in shipping and they replaced it immediately. I am very satisfied with every item. They are very honest and trustworthy. And the fact that they notify you of sales is a money saver that can't be beat. Shipping is fair for the days we live in.

Purchased 2 pair of shoes, both were very nice but one was too big. I received quick and helpful responses regarding my return. My only negative was the expense of shipping which seems to be beyond one's control.

Their items are a good value. The prices are attractive and most of the many items I ordered I was very pleased with the quality. I gave 4 stars in stead of 5, because it took me quite a while to figure out what my size was. Their sizing chart had me believe I wore a large in the cycling apparel. I ordered large and found out they were much too large. So for cycling I wear medium and for dress shirts I wear small. I really like their email specials, as no app is necessary to get the advertised price.

My orders arrived intact and within the specified timeframe. The clothing items are of quality of fit as indicated in the descriptors. The prices are reasonable. The flash sales provide excellent prices. The colours indicated in the clothing items are identified accurately.

At first, I was making my purchases from LightInTheBox on their website. Then, I stopped for a while. Recently, they had this app, so I downloaded it. I saw quite a few things that I liked and I got interested again. They had this flash sale and I ended up hitting the wrong button, so I kept losing the price and those items. I was checking to see what my total was so I hit Select All, and when I hit Select All again, it took everything away. Then, when I went to hit the flash sale again, it was all gone.

So far so good. I bought about 10 différent pieces and every time they were delivered as mentioned. All good quality and good prices. All of the items were perfect for summertime and for travelling since they don't take too much Space in my suitcase.

I made a purchase and immediately tried to cancel it because of shipping issues and the company will not allow me to cancel it. It keeps going to error and there is no way to contact them. Also it will be extremely expensive if not impossible to return.

I wanted to give Sylvia from customer service a special thank you for the quick response. Your assistance was greatly appreciated. Thank you for all your help. Great customer service. Thank you Sylvia for all your help. God Bless you and your family!

This company is ridiculous. I was interested in buying pants and thought I misread the length sizes. ALL are at least 1 FOOT too long and you're expected to cut off the foot and hem pants yourself. Shame, as I liked the styles but of course I'm not going to do their job for them.

Very poor customer service. I'm trying to return a sweatshirt that is too small and it's not a male's garment, the zipper on the left like a female garment, sent a picture of the zipper. I also ordered another hoodie and luckily can gift it to a female friend.

I have been purchasing men's shirts from Light in the Box for 7 years now and every purchase experience has been a pleasant one with no hassles or issues. Having purchased over 20 shirts with no issues says a lot about the company's commitment to excellence. I will continue purchasing as their inventory of awesome designs keeps growing year after year.

I bought 2 dresses for my wife. One was too small and the other too big. They would not allow me to return them. The website for returns would not work and there is no way to contact them. This is a total scam!

LightInTheBox is pretty on par with other online shopping websites. I recently purchased some Halloween costumes and accessories from them since I previously bought from their site, and the material I bought was quality. Also, the shipping was good and on time.

I was looking for a light compression sock, and I purchased from LightInTheBox. While I don't do a lot of online shopping, I've been purchasing from them for a year and they're good. My overall experience has been very good.

I ordered things I needed for a conference and it stated I would get the merchandise in plenty of time. The ordered arrived a day after I left and I went out and bought the stuff again before I left. They did not allow me to return the merchandise.

This is horrible company. The returned policy is a nightmare. They try to offer you a $10. off price of any other purchase rather than returning your money back, they don't have a customer service phone number or a valid email address to state your complaint or write to them trying to find out if they have received packages sent back to them there's a number out of California and is a voice activated message center and they can't even understand what you're saying on the phone. I got so aggravated I let them keep my money because I know I'm not going to ever use them or refer anyone to them. Stay far away from Lightinthebox online. Not worth it. I definitely recommend Amazon any time.

I don’t understand why everybody’s lying about the sizes are true to size. I’m now dumber after reading your comments. I don’t know if you’re just some skinny people but stop talking like you know something if you’re a normal size person then just stop talking because you don’t have those issues, their sizes are nowhere close to what they’re supposed to be so just reading your guys’ comments alone is absolutely a joke.

I followed your instructions to return some of my purchases and got silence. You should not offer refunds and returns unless you provide a friendly system for implementing that process. I have ordered many items to check out your quality and materials. I liked and kept some. Some we didn’t like and are trying to return for a refund.

From what’s shown in the image, it definitely looks like the package was left several feet away from the door instead of being placed directly in front of it. It’s just sitting out in the open hallway, not tucked near the threshold or under the handle the way a careful delivery driver would typically leave it. There’s no sign that anyone knocked or tried to make sure the resident actually received it—this looks more like it was dropped, photographed for “proof,” and then the person walked off.

Updated on 11/21/2025: I still have not received satisfaction from the package that should have been received long ago. I do get notification about it and what is going on, but that package has traveled more than I have! The last I heard it was in Illinois some place. I do hope that I receive it someday soon.

The wig we purchased was good quality and it was just as described in the description on the site. The shipment also arrived on time and my daughter was very happy with it! It made a perfect addition to her costume. We would happily purchase from this site again in the future.

I enjoy shopping here so much. There is such a great variety of things here and it is fun browsing. For clothing, they have many sizes so you don´t have to go to specialty stores. I really appreciate that. I also love the Flash Deals where you can really save on an item you saw but couldn´t afford at the time.

Some of the products, especially the ladies dresses and men clothing looks very nice on the website but when they arrived at home it's not the same pattern plus the sizes are not accurate, poor materials. I am not very happy with my purchases. I sent you 2 pictures of an example of the dresses I ordered and when they don't look like the dresses you are modeling.

I made a large number of orders in a relatively short amount of time making a significant dent in my very small budget. Keeping track of them was very important to me and your customer service people were outstanding in helping me. I only have two orders left to be delivered. It has been very exciting for me as the items I chose kept coming in and being able to follow them and know when they would be here really helps. I can be a little impatient with waiting when the news of turmoil in buying and shipping from foreign countries is so much right now. Your people helped so much keeping my anxieties to a minimum. I am 79 and my patients is not as good as it used to be. Out of more than 100 items I only got 3 that I just could not wear. That is an amazing average. I love LITB, their quality and prices are best I've ever found. Definitely a 5 golden stars operation!

I have ordered many times. The orders always are on schedule and accurate, I will continue to order from your company. I have ordered both summer and winter clothing and I can tell you both are stylish and great fitting. I have ordered sweaters coats socks tops jackets and other items.

When I want a holiday, humorous, or classy casual shirt, I go to LightInTheBox. I wear them to class, to social events, while shopping, at the gym. They bring a smile, some laughter, a positivity we so need. The items arrive securely packaged. I've also found helpful kitchen devices and undergarments. I've had no complaints with quality and service.

Pricing is great. Very good as giving the right sizing for each item. I have been very happy with my purchases. The merchandise has been unique and fun to wear. Shipping has been good and follow up on the items in the shipping process has been excellent.

My Halloween garage cover was excellent quality. The colors on it were very bright and vivid. After washing it, it still kept the vivid colors. I would recommend this to family and friends. I already order my Christmas garage covers for my daughter and me.

I want to give a hearty and appreciative shout out to Luis for going above and beyond what I might expect from customer service. Although it took multiple interactions, Luis resolved my complaint thoroughly and to my complete satisfaction. While I was relentless in my request, Luis was tireless in addressing it. Thank you, Luis. You made my day!

Ordered 2 tops. Very cheap material, does not look like photos. Found out would cost me more than I paid to return them, so I asked for the 10% credit for keeping them. My order was $43 dollars. They gave me a credit of 43 CENTS! That is not 10% of $43, it should be $4.30. I guess their math is as good as their clothing. TOTAL RIPOFF! So disappointed and frustrated with LightInTheBox!

Ordered back drop for photos in my grooming salon for Halloween. Never received them. They said I refused the order at my door. Much back and forth. They are not going to refund my money. They are a scam company. Don't buy from them.

The shipping with LightInTheBox is so much more expensive than everybody else. Aside from it's so much cheaper with everybody else, they all have better stuff and the same stuff even. Also, it takes so long to receive anything, especially if it's coming from abroad. I don't know why the others are able to get things quicker but that was my experience. So, I don't use LightInTheBox much anymore unless I'm desperate. I'd also like to cancel getting all the promotional mail from them.

Items purchased were as advertised and of good quality. Have brought from frequently and will continue to do so in the coming years. Prices are more than competitive and shipping costs are very fair. Shipping times have always been reasonable with tracking available for purchases. Have recommended this site to family and friends and will continue to do so.

I found LightInTheBox through a Google search and purchased the Halloween costume we wanted from what they had. It was a dress and since it was my first purchase with them, I didn't know how it would turn out. I'm pleased to say that the quality of the costume was high, and this experience left me considering future purchases with them.

The clothes that I have purchased from your company have been what advertised on your website. I admire the communication process from preparing to ship items to the arrival of the items at my home address. Additionally, the follow-up component the company has to ensure the items have been received is outstanding.

I have purchased at least 7 shirts so far and everyone has been made of quality material, properly sized (I am an XL) and very comfortable to wear. I have been very pleased with my purchases and would recommend to others. The only problem I experienced is delayed shipping but it eventually gets here.

I ordered a Gothic Lolita Rococo Victorian Fancy Costume Ball Gown Prom Dress and a Rococo Victorian Floor Length Petticoat Hoop Skirt Under Skirt Crinoline Bride. They both were beautifully designed and fit perfect. LightInTheBox provided me with shipping info that arrived on time. Very pleased with the whole experience. Will be shopping here again.

Clothes are of good quality and sizes are correct and fit well. Delivery was punctual and packed well. No discrepancies with the orders I have placed. Kept abreast of the order process, when items would be shipped and when items were shipped. Approximate shipping date given. Would recommend to a friend.

Very nice product. True to size. Very good material. Fast shipping. Very reliable. Bought two and very pleased with both. Will shop here more often. Have bought here many times and never had any problems. Will shop here again. Have had many compliments on these shirts.

Once again your customer service team helped me out, led by my being in contact with Samira, who having been familiar with previous issues, was able to prevent the same problem from repeating itself. I received my order without issue in a timely manner, leaving a big Ole smile on my face. Thank you all once again.

I have known about LightInTheBox for at least three years now. I found something I liked and decided to give it a try. And I was totally satisfied with my experience. I did have realistic expectations of what I was purchasing. Like the old saying goes you get what you pay for.

Light in the Box is so easy to work with and the outfits are the same ones that you find on other websites for 75.00+ dollars more. I will keep shopping Light in the box, whenever a need arises. The dresses that I purchased were Christmas gifts, but I did purchase a golf top which I love.

I have loved most of the items I have purchased, and I have found quite a few things I like. I have been impressed by the quality of the merchandise even at rock bottom prices. I really appreciate the size guide, since some of the items may be designed for different populations. I found it was very important to check that. I have gotten compliments on several of the items I purchased.

I bought a sweater in a XL size even though I wear a medium. It came and looks like an extra small. There is no reasonable return policy and they are offering me a 40% return. Stay away from this company!!!

Read LITB's return policy before buying their terrible quality, China-sized clothing. I just received 5 shirts, none fit. Returning them is a joke, you may receive 25 cents on the $1. Buyer be aware!!

Worst quality I’ve ever been sent, it was supposed to be a skeleton dress, the nose was sewn over, looked more like a fog face, cut and fabric nothing like the photo, and you can not get a reply or contact them. BEWARE!!!

LightInTheBox is my go to place for interesting and unusual products. As a longtime customer I find that LightInTheBox has encouraging competitive prices, excellent shipping and great customer service. Luis is the go to man for any questions and he resolves them quickly and efficiently. Thank you LightInTheBox for being there.

The products are ok other than the sizing issues. However the processing and shipping times are unreasonable. Things ordered together are processed and shipped at different times. Items take very long time to arrive. Also the tracking is not very good. On half of the order, I got a message that the tracking number was wrong. The other half track till shipment then nothing till it eventually showed up at my door step.

Bought clothes. Always got them new and shipped on time in clean working order! Happy with my t-shirt order online.... Products made in China are made a lot smaller so upgrade to bigger size -xxl or xxxl in shirt. In western countries since we are large size people. Overweight obese obesity.

The needles seem strong enough, but the spools of thread have very little thread on them—they are nothing like the big spools on the add. I do like the threaders—should help my sewing and save me time. I bought extra kits to give as presents but will buy additional spools of thread to make it a nice gift.

Ordered 5 shirts, ordered five 4X size shirts, well they were not 4X, maybe L-XL, asked to return them, Light in the Box said sure, you can return them. Have to ship back to CHINA. Shipping to CHINA well over $100. More than the shirts. Not happy with this and will not shop Light in the Box again. BEWARE THEIR RETURN POLICY, ship back to CHINA $$$$

I purchased two Rococo style dresses, wig, and shoes. The dresses are well-made, though I believe sizing is a bit off, toward the small side, hence the second dress. The wig came flattened, which I expected, so had to re-curl in a few spots. The shoes are nice and the size is accurate. Otherwise, I have no complaints and will probably purchase from LightInThe Box in the future.

Silvia was very helpful. She responded quickly and politely, and made me feel she was trying to help me. The process was a bit cumbersome... with all the photos, videos, etc that were requested, but in the end I felt satisfied that I was treated appropriately and fairly.

This chair cover really exceeded my expectations in terms of how well it fit my recliner and how good it looks. The fabric is very soft and comfortable plus stretchy enough to conform to the chair. The pattern I got was not available in other places like Amazon, so I went with LightInTheBox and they delivered in a timely manner. It wasn't overnight, but maybe 1.5 weeks (I forget) which was fine with me. FYI, the cover doesn't come with directions, but is easy to figure out by reading the tags on each separate piece. I did have to use one safety pin to make it tighter under the chair, but that was really minor and I'm so happy how it turned out!

Do not order from this site!!! You will likely not get what you ordered. You will get the closest match to what they have available. There is no customer service so there is no way to resolve these types of issues. If you want to send back an item that they sent to you that they purposely knew was not what you ordered, you have to pay money to send it back to Asia. It’ll actually cost more money to send it back, than to keep the wrong item that they sent you. Just be aware if you want to take the risk.

Delivered on time. Fits were a little large, but that was purposeful as we were planning to layer up for warmth. Solid quality, considering that most of us try to target lower cost, lower quality for a one-time-wear outfit. My guess is that we'd get at least a couple of year's out of it. Compared to the tens of other Hunter/x wearers this year, these costumes were above average in overall accuracy. The kids were happy!

Do NOT buy anything from LITB… No return allowed. Products are very cheap and poorly made. Shipping is expensive and items take forever to arrive. Pictures of products are nice but items are crap. Stop a headache before it begins!. Don't buy from them. Period!

LightInTheBox is fine. Everything is pretty upfront. The best part are the prices. However, it takes two to three weeks to ship the items.

I was just scrolling on the interwebs looking for trench coats, and then the one from LightInTheBox’s website caught my eye. I decided to get that trench coat, and it fits absolutely well. That was my first purchase from them, and the quality is 10 out of 10. The selection and pricing are not too bad. They got a lot of cool stuff on there. I would say it was worth it. I got it for $68. I still have some clothes and other stuff I gotta look at.

LightInTheBox’ selections on the website are actually great. So, I’ve placed four or five orders. The shipping was pretty good. There was one that I'm still waiting for, which I ordered quite a while ago, but it's in shipment now. So, I'm okay with that.

They fit perfectly. Very comfortable. Correct for size. Bling is wonderful. I bought another pair for when these wear out, and bought 2 pair for Xmas presents. You would be very happy with these slippers, plus they keep your tootsies warm. They do make great Christmas presents, and good birthday presents, and the price is reasonable.

I been trying to resolve the issues with damaged package, item, and no help, no assistance, very stressful and disappointing. Been communicating several times, always not willing to help. I was a loyal customer to the company until this occurred, trying to explain to the agent what happened but they think I am telling them truthful, which is a bad.

Quality is decent but some pictures don't appropriately display or describe items. Sizes seem to be accurate so far. Colors of items are not quite as vibrant as the photos. App can be buggy when placing orders. Continually asks for country in the state box when trying to add shipping address. Shipping takes 2 weeks plus to receive items so don't expect speed of delivery.

I ordered many purchases. I like all the clothes. They meet my expectations. I am very pleased. Whenever I need more there it is. Boy that was fun! Love the skinny pants and I'm sure to want other colors. I started with pairs of beautiful white and one black. I like the red too. Check it out and watch out. I really splurged.

Any review above 1 star is likely paid for by this company. Their website says nothing about being based in China, so return options are under the discretion of that country. I agreed to a return option that they promised in an email of 60% off, keep the items (too small), and store credit. They applied only 30% credit and later sent an email that they made a "typo". Bad business practices and bad product quality. Stay clear of these types of companies.

I have purchased several items from LITB. The clothing has been fine. The sizing has been accurate. The products I received were on time which is good considering they came from overseas. I believe I will continue to purchase products from Light in the Box. Even though I was offered something for this review, it didn't change the fact about my review.

Danica was so excellent!!! She answered all my questions and solved the issue. The issue was solved in a timely manner with much respect. More online shopping sites should follow your lead. Thanks again for everything, I love shopping here. Your clothing and other items are great and the prices are very reasonable. I love the clearance and flash sales.

The quality of the sports jacket that I purchased was very poor. It looks like the suit jacket was made out of tissue paper. I didn't know this kind of material existed. The lapel on the jacket looks like something on a clown's outfit. Absolute garbage.

I’ve placed 2 orders so far. Maybe 3. I ordered regular clothes, lots of golf tops and kinda dressy clothes from the Elite section. Quality on regular clothing is so so. Golf and Elite-top notch. I’ve also purchased earrings and I’ve been very happy with them. Returns directions need major improvement.

I will never order from this company and will discourage my family. The item was not as described and poorly made. The customer service is sorry. You will not get a refund unless you mail back to China for a postage cost of more than the item. These practices I feel are unfair. The ties on top falls below my knees. Look at 1st picture of advertisement, the ties are short. The pants waistline is bunched up. Looks bad since short top exposes waistline. Outfit looks cheap.

Lightinthebox staff provided great customer service to me. Through emails we exchanged we were able to agree on my return and refund. Merchandise was very nice but did not fit my body proportions. Thank you to Aileen and Eleonora for tracking and completing the transaction. I will be a return customer!

Danica was very helpful and accommodating. She was also super wonderful and nice. She made the process very smooth and easy. I will gladly continue to shop with the company thanks to her. I'm looking forward to receiving the items. Thank you Danica for your wonderful help.

!!SCAM ALERT!! SCAM ALERT!! SCAM ALERT!! LightInTheBox uses false advertising unapologetically. The images for their products cannot be trusted to represent what is sent to you. I received a cheap plastic replica of what was advertised as glass using text and images. When I asked for the advertised product or a refund, they provided neither - only a small partial credit for future orders. Their customer service puts on a kindly front while they avoid the fact that you've been scammed.

Soraia is the best customer service person ever! When I called about a missing delivery she checked her company AND the shipping company. She did not have to go the extra mile, but she did. She was my advocate and it is because of Soraia that I feel like a valued client again. She made me a customer for life.

I would not order any item from this company. They don't provide customer service. No phone or address to get in touch with them. I purchased a Halloween costume. It was so mis sewn and terrible quality. No returns too. They keep 60% of your purchase. They say you will have to send pictures and etc. Not true. They ignore your request!!! It's been over a week after two requests to return their costume. Still no word. Stay away from this company. Cheap quality!!!

They sent me a completely different item then I ordered. I asked for a return shipping label and a refund. I got neither. I escalated this to a supervisor, again nothing. Now I'm stuck with a piece of junk and out almost $100. Not Happy! This company is nothing but a scam and a bunch of liars. Don't let it happen to you. Run Screaming!!! My Order Number is **.

This correspondence serves to express my dissatisfaction with my inaugural and, consequently, final transaction with Lightinthebox. The ordering process presented considerable challenges due to inconsistent sizing, which often necessitated ordering sizes several increments larger than one would typically wear, coupled with prolonged and variable shipping times. Although I received adequate customer service, the response times were excessive. I placed an order for a shirt on September 14, 2025. As of October 15, 2025, the package tracking has ceased to reflect progress, and the shipment appears to be stalled at an undisclosed location. Thus, as a first-time customer, I have made the decision not to engage with this company again. Below, I outline the negative aspects associated with my experience:

Awful customer service. My package shows ‘delivered’ over two weeks ago. I reached out to them and they said to give it a few days and check with neighbors and the post office. I already did that and let them know this. Already frustrating that they ignored that part. They then asked me to get an official letter from the post office and they would help resolve the issue. I did THAT as well even giving them the direct manager’s name and email address of the post office that provided the actual letter to me.

I first started using LightInTheBox in October 2024. I found the clothing to be a good quality, fit according to sizes offered, was exactly as displayed in pictures, and the colours are vibrant. I have received many compliments on the outfit I am wearing from this company. I would recommend this company to anybody who wants exception clothing for a reasonable price.

Customer service team are great! On my last order, I accidentally left one of the items in my cart without when checking out, and then had to go back and repurchase the shirt with additional shipping charges for a separate order. Fortunately, however, after I sent a message to the support team, Danica came to the rescue. The message I received back let me know that they had added the item I forgot and refunded me the additional shipping fee that I had paid. Words can't explain how pleased I am. The process was not only easy, but worked out well. There are so many companies out there that will waste your time with back and forth emails, and at the end of the day, do nothing. Again, thanks so much to Danica and the entire Light in the Box team!!

LightinTheBox US: Ordered blouse in XL. Received blouse, too small. I want to make a return. They email the address, which is China, and state return costs will amount to $ 20 to 40 dollars. Plus stated instructions that seem out of the ordinary.. Seems to be, I'll never get my refund, I'll be out of the merchandise plus I'll be out in total $65.00.. $37.18 blouse, $ 8.00 shipping $45.99. Return shipping as stated in return instructions $20.00 to $40.00. Also instructions that are not clear in the return panel.. This company is a fraudulent foreign warehouse, that should not be in business, and should be condemned by United States Consumer Affairs. No receipt available

I ordered 2 dressy blouses for a wedding this weekend. I keep getting an AI bot that says it is out for delivery. Then I get Elenora saying that several attempts were made to deliver to my address. That is a lie. Both my husband and I work from home and we live in a Cul de sac where you see and hear everyone who drives thru. No attempts have been made and there is no one to talk to except by email. Fed Ex, Amazon, DHL and UPS have all delivered to our address easily. I would give them zero stars but that option wasn't possible. I paid a lot for the 2 tops and I just want them delivered asap. They cannot even provide what the delivery truck looks like or where it is in real time. This is such a scam. Even SpeedX headquarters in NY says they aren't at that address when you call. The 800 number that Elenora gave me is not in service. Do not buy from this company.

A one star review is actually generous. This Chinese company is a ripoff. Beware. I ordered two Which never came. They claim their delivery company ACI delivered the shirts to me but offer no proof. I am giving up after dozens of attempts to do what they asked most of which was idiotic, file a claim with ACI, take pictures of my front door and mailbox, call the post office. It’s all just bs. They stole my money.

It was a SLOW process but The Staff was READY to be part of the Solution. STEADY to come through with right outcome for the success of both parties. Staff listen to my concerns and my frustrations of this uncomfortable situation I was going through. A win win for everyone.

Quality of products are subpar. The return policy is outrageous. The website states there is at least a 7 day return window, depending on the type of product purchase. I was unhappy with the product, requested a return the day after receiving the product. It took a week of back and forth with them offering me coupons and credits before they actually processed the return. They told me the items needed to be shipped back to China, even though they shipped the item from New Jersey (I am in New York). The cost to return shipping was equivalent to the cost of the item itself. I will never again purchase an item from LightInTheBox. Even after thoroughly reading the return policy, it was an absolute nightmare, and they do not follow their own policies.

I had ordered a couple of costumes for myself and my daughter and while they were really cool looking, unfortunately they were too small. But Eleonora from customer service was super accommodating and helped me out with my return and shipping my items back. Very accessible and fast resolution.

Stay away from this company,, they scammed me out of my money, would not exchange when they sent medium shirts when I ordered large, want to make you pay for shipping back to China to maybe get your money back, 3 weeks of hell to get shafted in the end. Would not wish this on my worst enemy.

Your employee, Eleonora, was very helpful in ordering my dress. I had never had a custom-made dress before, and she walked me through the process. She was quick to respond to my questions and understood my situation. The dress arrived in a timely manner, and I am thrilled with the style and craftsmanship. I highly recommend Light in a Box and Eleonora. She is my hero!

Ticket ID: **. Order Number: **. It is with great pleasure that I share an unparalleled customer experience with you.. on my most recent order @LightInTheBox. My family and I were in desperate need of support with our order, and so we reached out on your customer service page. We were blessed to be serviced by an absolutely outstanding employee by the name of Danica. Danica saw our need and extended herself with dedication and passion to ensure that she met our needs. Please recognize this employee's exceptional efforts and performance.. as I would have her on my team ANY DAY!!! Thank you LightInTheBox... and thank YOU, DANICA!

Eleonora was able to assure me I will be getting refunded for my order that never arrived. It took a long time for them to determine my order was lost but she kept me informed along the way. She worked hard on this and kept me posted as they researched the situation. She was very kind and easy to work with. Unfortunately I needed to order my lights from another source as I had a major fund raiser I needed the lights for.

I have never purchased items on line until LightInTheBox. I saw an item that I admired and gave it a try. I have had nothing but the best experience from the customer service (Samira) which is far beyond what I expected. They have been so helpful and accommodating. So many people have commented on my purchases that I feel compelled to write this review. The outfits in the larger sizes are unique and not seen in stores. I recently was at the eye doctor's and the receptionist admired my outfit. I showed her the site, how to access and some of my purchased items. My girlfriend also is now "hooked" and buys many things from LightintheBox. I promote this company whenever I can and to whoever is interested. Thank you.

LUIS is EXCELLENT!! LUIS is a very PROFESSIONAL!! With persons like LUIS your business grow fast!! I think you need best quality in your products, because the material no is good!! The price is correct!! Just try to put better materials!! I’m very happy with the service with LUIS. Thank you.🍀

Everything I have ordered from this site has been incredible. I have received everything on or before the delivery time posted, well packaged and as described. Clothes, jewelry, parts, watches...I totally love this site and will be back.

This is the first time I have ever ordered T-Shirts online. I was nervous about ordering online after hearing so many horror stories from people I know so I only ordered 2 shirts. After getting my first order, I was very impressed with the vivid color on the prints and the quality of the shirts. These T-Shirts are thin and breathable, durable and resist shrinking. Since that time, I have ordered 3 more t-shirts and have a list of shirts in my cart I am waiting to purchase (I need more money!). The amount of different designs and impressions is almost overwhelming. Overall to me an excellent place for new printed t-shirts.

Light in the Box has been a winderful clothing store for my boyfriend and I both my boyfriend and I. I started by surprising him with a button-up shirt with an Afrocentric flair. It fit him perfectly and he loved it. Then we planned a beach trip to Santa Cruz. I thought he would look smashing in a pair of linen pants with the ethnic flair t-shirt, so I got him two pairs on Lightinthebox. His birthday was coming up... so I got him a beautiful fawn colored Newsboy cap and it brings out his cheeks and eyes so much. Then I got jealous and ordered myself a t-shirt and a beautiful sweater I'm waiting for.

First time customer. Nothing but problems from the start. Obscure, inaccurate instructions when ordering. Weeks to deliver. Quality and fit issues. Major obstacles, basically refusing to accept returns in prolonged and disrespectful customer service exchanges (no customer service phone provided). In frustration I disputed the purchase with my bank and WON!!! TAKE NOTE PLS.

They don’t have a return service, which means if you make a mistake, you lose your money and the item was not cheap to begin with. Their options are like credit on their site or your shipping the item to China.

I was not pleased with my product that I ordered, but Yuriy in customer service was professional, capable and tried very hard to meet my needs. After several communication exchanges, Yuriy went above and beyond to help me. I give her 8 stars. Yuriy is a credit to your company.

I'm sorry to say that the item I ordered arrived and was completely destroyed during shipping. Unfortunately, it was not usable and there were small pieces of Styrofoam all over the place when I opened the box. I am giving this great review, however, because the process to return and report was handled very quickly by Eleanora. She responded immediately and promptly issued a credit for my return. I would make another purchase with this merchant.

purchased a dress that was advertised cotton/linen. It came in ombre colors 3 different ones/ I only wear cotton In the summer / Never polyester or nylon.. I finally receive the dress and as soon as I took it out I knew I was scammed/ dress is a poly/nylon mix .. Feels like a parachute material / Trying to return this is a Nightmare/ They're asking me to send pictures/ what does the label say and won't reimburse me what I paid. Firstly that's False advertising, secondly how don't you know what you sent out.. Thirdly there's no material label on dress, just a size .. Very disappointed and aggravated/ They show pictures of a dress and it's not what you receive/ and it has suits on both sides which you do not see in the pictures. I will Never order from here again.

I am very happy with my second purchase from your company. I received great service, good quality for my money, and receipt of my purchase, while been tracked, was delived as promised!!! It was a real pleasure, doing my clothing purchases, with your company and will likely do it again!!!

Light In The Box is a very good service. They are responsive and helpful, the process are good and the quality has been great... I've enjoyed everything that I have purchased so far. My favorite is a purple steam punk jacket that looks great, fits well and is so unique, everyone notices.

The genuine care and assistance of the Customer Service Department. You made all the difference in what I consider now to be more than acceptable response. I will not hesitate to order again (especially since receiving an awesome Halloween shirt ordered for my grandson!).

My boyfriend and I discovered Lightinthebox by a Google search for ethnic patterns. We've now ordered about 6 items and are happy with them all. He got a newsboy cap, 2 pairs of linen pants - one white, one green and 2 very unique t shirts. I'm waiting on a long sleeve t shirt and a colorful sweater.

Product was described accurately. The price of the product was more than reasonable. The product was purchased as a gift and the receiver was extremely happy to receive the product. The receiver said she will wear the product every chance she gets to wear it.

I've placed 4 orders thru LITB. Definitely use the app to save you money. I've spent $660 and ordered 45 shirts, 6 pairs of shorts, 6 zip up hoodies, 1 pair of sweatpants, 3 sets of socks, and a pair of loafers. Each order arrived in around 16-17 days to Texas. The colors are really nice to awesome on the shirts. The Halloween style shirts look really good.

I had an issue with shipping and pricing. I was out in contact with Eleanora. She went above and beyond for me. She put my mind at ease, letting me know that my business and I mattered. Eleanora took the time to check where my package was and let me know the status and why it was delayed. Since my items had not been shipped yet, she also gave me a price adjustment to each item as there was a significant difference in the price I paid to the price the items are being sold for now. I can’t say how thankful I am to her for being so helpful to me.

I ordered and paid for a sports jacket from the company. The next day I checked for other items and found that the same jacket was reduced by $20 as a special. I contacted Danica at the company, and without any questions, she refunded to my credit card. I am compelled to write this review due to the integrity of this company and Danica, its representative. It may be a small, insignificant situation to most, but for me, a company that I will want to continue dealing with.

Good quality and great variety, delivery is slow but worth the waiting. It's always well packaged and they always let you know progress of package. Will definitely recommend if you don't mind the slow and costly shipping. I love the products and have gifted a few, always happy with products.

I ordered a Basic Start Up Kit with OTC and 18 additional valves. The merchandise was processed, shipped immediately, perfectly priced and as described by the seller. I am delighted to say that when I called to confirm the order the staff was knowledgeable, professional and courteous. I look forward to doing business with this company in the future.

What a wonderful experience with your team today. I had a small problem and within a day the team had my problem solved. Your company should be very proud of your team as I for one am. Thank you Lightinthebox. You are indeed simple the best got to go shopping now. Have a wonderful day Regards, Christine

Pleasantly surprised by the service. Prices are very competitive, shipping charges are reasonable and the merchandise quality is good. The site is addictive. I find myself ordering quite frequently! I honestly have no complaints against this merchant.

After a few years of purchasing experiences with LITB I can honestly say that am generally satisfied and will continue to do business with the company. They have a wide variety of products, their prices are extremely competitive, shipping is relatively timely and well organized, and I come away pleased. Thank you.

Ordered a “Men's Linen Shirt, Band Collar” in blue. The delivery took 10 days by USPS. When the package was opened the shirt was not of the same hue as pictured, and the size was smaller than depicted on the size table. The shirt was of below average quality for materials and workmanship. In addition, the return policy of the Company makes returns both expensive and difficult. Return shipping at your expense, no return labels or return shipping bag, and the reimbursement is subject to meeting Company criteria that are not readily disclosed.

I have ordered many things from them and it has all been nice. You just really need to look at the size guide before ordering your clothes as different clothes may vary a little bit. They have a great selection and prices are reasonable. I'm sure I will be ordering more from them.

Christine took care of my request very quickly and accurately. She understood my request 100% and she was able to catch my order before it went out. I was very satisfied. Thank You Christine. The products I have received are of very high quality and extremely reasonably priced.

I can't because I never received my recent order and forgot to track it down. Please send me a phone number so I can talk to a company representative. This has all gotten too complicated for an 81-year-old. I know I created an order which included shoe lifts and at least two other items, but I never got the merchandise or an order receipt. I just thought there was a delay related to the president and his stupid tariffs. I tried ordering the shoe lifts again tonight, but it all got messed up and wouldn't go through.

I would like to give you a 👍 up your app. I enjoy shopping online with you, it's easy to find what I'm looking for. Plus your prices are awesome. The only issue I've found, and it is understandable. I'm only able to use 1 coupon vs 2. I've wasted two coupons now, but it won't happen again. Other than that small issue, I will continue shopping with your business.

I have placed several orders from Light in the Box for my theatre I run (see the red dress and blue bodysuit I attached), as well as for myself. In fact, I am wearing a shirt from them as I write this. I love their large selection of unique items and the quality of the clothes, not to mention a reasonable price. I get compliments regularly on the items and try to explain how to find their site. I do wish they were just a little quicker to get me the items, but they are MUCH faster than most other foreign sellers. I'm afraid I am just spoiled with two-day shipping from my daily shopping place. No complaints whatsoever about Light in the Box. I will most certainly be ordering from them again very soon.

I ordered three separate items from Lightinthebox. I was quite pleased that I received my order promptly and that each item is as it was described. The set of seven stainless pans with lids are of high quality and have found them to be quite useful. I also ordered a set of foam insoles and they are very comfortable. I am also quite pleased with the kitchen tool hanger I received. The price was very reasonable.

Very pleased with my orders. The quality of the products and the fabrics are very good. Nice prices and great customer service. I’m a happy customer. Love the fashion and different designs make me have more options when it comes to get my daily wear clothes.

Light in the Box has always been easily accessible for merchandise as well as customer service. Prompt communication when inquiries are made. Detailed information about package shipments and estimated delivery time. When products are delayed or no longer available, there is always a customer service rep who communicates options available or compensation. Top-notch company! I have recommended Light in the Box to many friends!

The products I purchased have been wonderful. The price excellent & delivery is spot on. I'm very happy with this site. I can go to any subject to shop, etc. Western, wall hanging, purses, clothes & they supply everything. I recommend this site to everyone. It is my absolute favorite! I couldn't be more satisfied & if I had a problem with delivery, I am able to reach customer service & they're right on it to correct it.

Very great place to shops online, easy and convenient. The price of the products are very affordable to purchase. The discount are very crucial to the buyers. I would love to continue to purchase at this place. Buying at this place is very satisfying experience. The items are very needy for the buyers. Thank you so much!

The orders are promptly filled and you keep the consumer advised of the status for delivery. Clothing is good quality and delivered quickly. Looking forward to the fall items. Love the bright colors in most clothing and I always get compliments on my outfits when I wear your clothes.

As always Danica’s customer service is awesome!! Your customer service team members are excellent representatives for your business. Staff is consistently extremely helpful and their desire to help shows how much they strive to help. Thanks again Danica. You rock and you roll too.

The two braces and wraps work well. I am thinking of getting a brace for my wrist, similar to the one I got for my wife. Need to do more research on my needs. I believe in the information I am learned from Lightinthebox as well as my doctor! Thank you for the accessibility.

Ordering and paying was good. Shipping / delivery was okay at about 10 days. I had a little issue with the quality of the Cocktail dress that I ordered. I'm not sure where to go from there. There's a fine line of communication. I'm a seamstress so I ended up fixing the dress myself.

No problem with the product. Just what I ordered. The delivery person did not bother to put the package at the front door - which was clearly in view - but left it slightly inside the front patio. It rained. Fortunately, I got out there before the package was in a puddle. I am handicapped, so it was not easy. I have no idea who delivered it.

Beautiful earrings, many to choose from. They seem to come from all over the world. I am here in New York City, New York state, USA. Glad I was able to choose several of the pieces I liked and was able to choose one I liked and to buy it. Will recommend this site to other friends and family!!

I ordered 2 skirts from Light in the Box. I waited about 2+ weeks to receive them. I ordered a size M based on their measurements and reviews saying item was true to size. Beware! NOT true. Received this skirt that seems like a child’s medium. Good luck trying to figure out how to get a refund. They make it as difficult as possible. Finally I wrote them an email and they wanted me to show proof that it wasn’t true to size! Not only that here’s the best: they give you a 30% refund!! So if you spend 100 you get $30 back. I will never order from here again. If I could give 0 stars because their website has you running in circles to try and even ask for a refund.

This has become my go-to place for almost everything. I was astounded by how easy everything was in ordering. Items into basket. Easy. Going to the basket to pay. All items shown clearly w/prices. Clear description of other charges (shipping taxes, etc). Moving right along the payment process was slick and I got through w/no problem. Yes, I would recommend this site to everyone.

I have nothing but good comments about my outstanding service from your company. I was always informed about my order. If I have any questions, your company always email back to kept me informed. My package always arrived on time except one occasion, but problem was fixed. The Cloths that I order is well made and nice. The price is great. I will continue buy products from your company.

I purchased a pair of shoes to go with my high school reunion dress. I was very pleased when the shoes arrived. They are more beautiful than I thought, with what appears to be hand painting, and a touch of gold. And they're surprisingly comfortable. I know I will get a lot of compliments on them at the reunion. I would definitely consider purchasing from LightInThe Box again. Thank you.

I've bought from this company in the past and have even recommended them to family and friends. In June, I bought three pairs of men's sandals and never received them. Because I did not pay extra for insurance, my orders was shown delivered with the US tracking numbers but I never received it. The China tracking numbers was not trackable. This company refused to make it right with a refund or replacement and I lost $100. I suggest anyone buying from them, make sure to pay them extra for insurance otherwise, they will scam you and you won't get your stuff but will lose your money. I will never buy from them again.

I am usually very pleased with the merchandise that I have purchased. The dresses tend to run a little on the large side but tops run true to size. My main concern is the turnaround time from when I place my order and when I receive it. I ordered a dress to wear in the summer but it took over 3 weeks to receive it so by then it was getting too late in the season to comfortably wear it. I would order more often if it didn’t take so long to receive my order plus many mail order companies offer free shipping after a certain total of money is reached. That is not true for your company and the shipping is fairly high.

I ordered 2 different wedding dresses to try based on the photos online. When they arrived, neither one looked like the picture and one of them was totally the wrong size. I'm getting married quickly and needed a dress to just fit with minor alterations, so I went ahead and ordered two more dresses, anticipating that it would be easy to return the other two. Not correct. Even though these are standard sizes, they refer to the white dresses as custom and that they are not returnable. So I went back and forth and back and forth with them to no avail. They offered a 50% credit to use in their store (which I obviously don't want) on not only the dresses that were not even close to what they look like online but also the ones that I ordered and cancelled right away. Do not order from this company. Total rip off.

I had an unhappy experience. The shirts I ordered were poor fitting and low quality. My request for refund was denied because it was barely outside a 7-day window. That info is on the website, but not conspicuously so. The return process is clunky to navigate and the customer must pay the return postage.

I tried Light In the Box for the first time because I found items there that I couldn't find anywhere else for amazing prices. Although shipping can take a while, my first two orders showed up without any issues. My third order, though, was lost by the shipper, and after over a month I still don't have a resolution for the problem. Light in the Box customer service has been good during this process, but has still failed to give me a final answer. The shipper they used (UNIUNI) was not so great and caused a lot of the delays. I would love to keep ordering from Light in the Box, but how this current issue plays out will make all the difference.

The hat wasn't what I expected. The hat was very filmy and poorly made. The hat arrived in a small cardboard box. I have gotten numerous shirts which I really like. The hat was very disappointing. I also purchased some shoes which very nice and stylish. The shirts and shoes from this company are awesome.

I purchased the disco ball bucket hat for my birthday party and was honestly surprised at the quality of the hat. It's actual pieces of glass like a real disco ball. The hat is of good quality, not flimsy at all. It has some weight to it. I purchased it about two weeks before my birthday trip and it came in about 7 business days. AMAZING! Everyone loved it.

Highly recommend these products, as excellent materials, workmanship, details accuracy, etc shipping prompt, reliable service, excellent all round. Very pleased, all articles described same as the pictures, I help sales with my comments and reviews, pleased with products, easy to use and easy to assemble, all products are advertised for sale, with a complete set of products with no missing pieces, and no damages.

I enjoy shopping on your site. I find great value in your products. I have been using this site for years. The clothing section has very unique items that I can't really find anywhere else. The prices are really low! Your site also has flash sales often that are super low.

I have made many purchases with Light in the Box, it's very addictive and have never run into any issues nor have I had to return anything. My merchandise is always arrives in perfect condition without any issues or problems and everyone that I've shopped for was very satisfied as well.

The costume was well packaged and even better quality than expected. The colors were vibrant and the pattern was perfect match to the picture. I loved it was 3 separate pieces! Shipping was quick and tracked well. Will definitely use again in the future.

I received some clothing that I did not like. I wrote in for a refund and received a prompt reply from Eleanora in service. At first, the offer of a discount, which I declined to accept. The following day Eleanora agreed to give me a full refund. I really appreciate this being handled in a prompt and professional manner without further time on my part as well. I've been ordering from LIB for about 7 years now and will continue to remain a customer. Thank you.

I purchased two jackets. I realized I ordered the wrong size. I contacted customer service to see if they could change sizes. They got back to me and were able to help. Me. They truly care about their customers. I trust their integrity. Danica helped me. She took care of me.

I was excited to discover this site as a way to supplement my wardrobe with inexpensive, fun summer tops. The website's photography is very appealing. Unfortunately, orders ship slowly, so I placed two more orders before the first arrived. (My mistake; I should have waited.) The quality of the fabric, printing, and cut of the garments made them unwearable. (Cheap construction has shallow armhole cuts, for example, and these were ridiculous if you have breasts.) I'm glad others have found this to be a good source. Sadly, all three orders will be put in my local charity contribution boxes. I'm done.

The item was received 2 weeks after anticipated date, the design was different, color was different and quality was poor. I couldn’t return the item, I absolutely would not recommend this merchant, it’s false advertising.

This is an awesome online shopping experience! Since I'm a handicapped senior unable to shop in store, this company has completely satisfied many purchases including clothes, shoes, home decor, electronics, etc. over the past year. They provide photos, specifications, measurements, honest reviews and exceptional customer service! It's a smaller company than Temu and are much more attentive to customer satisfaction offering refunds and exchanges. I've become familiar with all customer service and fond of employees, like Danica, Fabio, Samira, et al.

I ordered a product from LightInTheBox on August 12th. They took my money on August 13th. It's now August 29th and I still have not received my order. They also have not contacted me after I've sent several e-mails which seem to hit the bit bucket. I checked my address info on their web site (app). And, everything is correct. I don't know it they are claiming my order is lost or they are simply scamming me. The site has no chat option or customer service email to ask any questions. Of course no human to speak with. They have links that do nothing but run you in circle back to where you started.

We absolutely love the value of the clothes we have purchased. We honestly feel we are getting a tremendous deal when we shop at Light in the Box. We both bought matching shirts. A cute pair of swim trunks and a linen pair of pants and white dress. Thank you.

I want to return a dress that I ordered following your size recommendations. The dress is too big and therefore hangs very awkwardly. I cannot understand how to return. It was not custom make but ordered following your size recommendation. I have received several responses and each says something different (30 percent refund, 60 percent refund)....no refund with no directions about how to return the dress.

I am amazed at the magical designs on your clothes. Also all the different types of clothing for all occasions. Myself I choose apparel for golfing but that changed into more for all. Its beautiful colors and patterns constantly surprise me. Thank you very much

I ordered 2 dresses for a wedding. I had looked up LightintheBox and felt comfortable ordering. The dresses were well made, but very heavy and high waisted. They did not fit me well. I tried to send them back. One dress the customer service emailed I could not return because it was in the made for you wedding guest dresses even though I ordered off the rack size. The other dress they said I could return but upon further review it was not in the return window, it had expired. It says 30 days. I was still in that window. I am out $470.00 and still do not have a dress.

Would give this company a zero if possible. Dress styles & descriptions are stylish and on trend so I took a chance, thinking this company was a more stylish alternative to JJ'sHouse and Azazie. Ordered a standard size dress on July 26th for an out of town wedding on August 22. After payment processed, find out the dress must be customized, even though selected a std size. Email responses from LITB arrive only once within 24 hours so the order is delayed over 4+ days. No actual customer service or phone support to correct their measurements. Gave up due to the slow back & forth wait for email reply.

Basically this company ships an inferior product. The fabrics are cheaply manufactured and in some cases absolutely not finished correctly. The delivery times are inaccurately quoted. Save your money.

Scam site. They DON'T DO RETURNS despite them having a policy. It's the "keep it and we give you store credit" game. Shipping is 2-4 weeks because it has to clear customs. Website pictures are not reliable. Sizes run small and fabrics are thin.

The products I have ordered with only a few exceptions are at an exceptional cost for high quality products that I love. The sales products are incredible and products are flattering and colors vibrant with true to size. I like how the products stay in my cart as I am not an impulse buyer.

I am responding to the first order of Work Steel Toe shoes. I am Very Happy. I ordered the Underwear and again I was very Satisfied. I reordered another pair of Steel Toe shoes and No Problem at All. I ended up ordering a Total of 3 pairs of Steel Toe shoes and All three are Very Satisfying. I then ordered some work pants. And now I have spotted another deal of a package Deals on Cargo Work Pants and I believe that I'll be sending you My Order. I just got finishing ordering a New pair of headphones that I feel in love with. Bottom Line is that Cargo Work Pants Package Deal.

Their products are always not as expected. Low quality. Never can get a refund or contact customer service, they run you around until you give up. Don't buy from this site or else you'll find out for yourself.

I have bought at least 20 various graphic t-shirts/sweatshirts from Light In The Box and can attest to their quality and comfort and more so, the sheer fun of wearing them and getting compliments and smiles from many, many people. The most common question I get from them is … where I bought them and I’m more than happy to share the web site with them.

I guess it's just meant to be but, for some reasons and social media started showing me a shirt and I really like the shirt. Day after day I couldn't get away from it so I deemed it "meant to be". I purchased a shirt and once it came I loved it so much. I turned around and I placed a second order and once this order arrives if everything is great again this will become one of the first companies that has got me to do online shopping at my age. I would recommend this company. I haven't gone beyond the clothes yet but time will tell.

My name is Gail ** and I am a recent customer of Light in the Box. I purchased 2 shirts. After taking my measurements I ordered according to the manufacturers size guide. Unfortunately one of the manufacturer's size guides was off by 4 inches and that made it unworkable for me. I contacted customer service and, thank goodness, Eleonora was their representative who responded. She was just terrific and very nice and professional. We had several exchanges back and forth and when all was said and done she had solved my problem and taken excellent care of me. I am very grateful and am fully satisfied with the interactions. I very much appreciate the care I was shown. I look forward to continue doing business with Light in the Box. They totally have the most unique, cool clothes and helpful customer service.

This dress was perfect for my son's Celebration of Life. He was a huge Monty Python fan so Monty was the theme and Holy Grail the centerpiece. The dress was fabulous, it looked far more expensive than it costs. I got a lot of compliments. Your pricing is great, your service terrific and I sincerely thank you for you company and your lovely products.

I placed an order July 17th, and as of today the order had not shipped, it's sitting in a warehouse in China, when I write to inquire the respond is always the same (AI generated), to wait until I get the item before they can refund me. Totally ludicrous!!! If this were a legitimate company, there would be a phone number where I can talk to someone, and if it is a company, is running a scam, stay away from it. They'll take your money and totally neglect you.

I have yet to receive some things in one of my orders. Women's Bead Bracelet Vintage, $2.99. 1pc. Pendant Necklace Beaded Type A Quality, $3.49. 1 set Jewelry Set Drop Earrings for Women Pink, $2.99. Other than that, I am happy with the quality of items I have received. I can't wait for the next day to wear something different and fun.

I had 6 items to returned, because they didn't fit me properly, and Eleonora made it very easy for me to solve that issue. She did to me such an excellent service taking care of it, even though I was pretty late to fill out the form and to return the items. She is very kind and very professional.

Delivery of the blouse I purchased from Lightinthebox was efficient and quick and the company followed up with an email to make sure l received the package. Unfortunately, the blouse was printed in some areas with a religious statement l hadn't noticed in the advertisement and because l am not religious, l decided to return it. Consequently, I contacted Lightinthebox and Aileen, one of the company's representatives, responded almost immediately.

I really like how easy it is to order anything on the app and the prices are reasonable. I like looking for good deals and all the new merchandise. I like that you don't have just one thing. You have all kinds of things. From baby things to home goods. They have everything.

I like the shirts design/colors and the first shirts I bought were everything I expected. The last two shirts, the sleeves were too short, I prefer them to be a longer like the first shirts I bought where they came down farther on my arms. Best designs, adds some color other than the usual dull golf shirts.

I have ordered a couple of shirts and decided to get a long sleeve shirt, but when it came the sleeves are a little too short. The shirts are good quality and very comfortable. So I will only order the short sleeved shirts from now on. The colors are great and can't find shirts like these anywhere else.

First, one of the worst websites for figuring out how to return something. Basically, I’m donating this rag that I bought from them. Dress looks like linen type fabric on the internet. It was, in reality a gorgeous model, incredible photograph on a piece of cheap maybe polyester…probably worse than that. It was slick and shiny, cheap and awful fabric. Then the return process is so difficult. For $30, I will donate it! But I would never deal with this company again. Amazon would never allow this crap on their website!! If you want to return it, it has to go to Asia. That would be expensive, and frankly, I wouldn’t trust the company that I would EVER see a nickel from the return. I’M NOT PUTTING ANY MORE TIME INTO THIS company. A real scam Asian company. Buyer beware.

MAGNIFICENT as PICTURED! Expertly SEWN, Fully Lined w /meticulous attention to detail, Bodice is boned w/ Sewn-in-Bra, Bandage-back Corset-Loops are tight & Perfectly Matched for beautiful lace-up with Dress Ribbon >> from dress material sewn-folded! The dress material has LUSTROUS IMPRESSIVE QUALITY! Skirt not as full as listing pics, > it did not fit w/50" hoop-skirt < but did FIT WELL w/40" Hoop-Skirt (in my review pics). Please, DO Follow their Sizing Chart exactly for PERFECT FIT = 3XL was my Correct Size... I am usually a US 10-12. My prayers were answered by DANICA, at Customer Service, SHE was INVALUABLE in helping me w/ My Order = without Danica, I would not be able to have my gown or write this review: PURCHASE is woryh every cent & FIRST CLASS VALUE in every inch!!! You can buy now with COMPLETE CONFIDENCE from this trustworthy seller!

Unique styles. Great selections. Wonderful pricing. Clothing fits true to size. Certainly will continue to shop with them. I've ordered everything from shoes to shirts and always receive positive comments on the styles and colors. I highly recommend them.

Updated on 09/01/2025: I complained again about the return policy and they offered to refund 60% of the purchase price back to the credit card, and I would not have to return the shirts to China.

My first order went great. I expected slow delivery, but the quality of the items I’ve received so far was exactly what I thought. It was kind of a test order. The second order was where I decided to spend more money, and that’s when things became a little challenging.