LightInTheBox Reviews

Brightness of the Lights is the only Setback with these Strips... They do Look pretty Modern + High-End once Installed. The IP Rating is a bit Low and Construction Needs a bit Refinement since there is No Glue Holding the Back of the Strain-Relief to the Lights - which Separates quite Easily... Exposing the Strip-Lights to Moisture. A few Dabs of Hot-Glue -or- Adhesive is Helpful prior to Installation. I do Like the Look of Neon COB LEDs -vs- Individual LEDs on a Strip.

My understanding "Made to Order" means: "here are my measurements for you to make the item I want according to these measurements". NOT, "I will do my best to choose a size category that best suits my measurements, and guessing if the chosen item generally runs small or large". NOT, when my employees in China get an order, at that point they can "cut the fabric". That means, unless your order form asks for the customer's measurements for a "Special" order EVERY SINGLE order, using your definition, is a Made to Order/non-refundable item. That is ridiculous. Your refund Policy strategy is tiresome at best; stop with all the fancy words, constant piece-meal replies, and be honest; you simply want to keep the customer's money; that is not the way to treat customers.

Return policy is not clear. Purchased a leotard for competition costume, but the design doesn't work for my body. After deciding to return, site said I would bear cost of shipping to Asia, which could be $40-100, and site advised it be would better to keep the product but with 10% coupon for future purchase. The review page required reviewing all products in the same purchase, so I gave a fair review of how the product was good quality though I don't intend to use it. Now it seems the positive review has been construed as an intent to keep, but I won't ever use the product that doesn't work for my body. So, the whole experience and site instructions feel deceptive. There was also far too many email solicitations (unsubscribed now). Every click is recorded. I don't feel there is any privacy in the website.

This Company has been great to deal with. Great delivery and product is of good quality, as advertised. They keep you updated on your delivery. Fast and efficient. I've only purchased several of the artificial flowers and they are beautiful and add color to my patio. Less maintenance and they look real.

Most everything I have purchased fits perfectly. Searching for shirts in U S. has been challenging. The items have fit my lifestyle and since my 1st order I have added more than a dozen shirts and pants to my collection. Plain and simple colors or different designs with a multitude of options was very helpful.

The shirt fits great and was as advertised and the shorts were fit me great and as advertised? I am enjoying this website and will purchase from it again! It took a while to receive it but it was worth it! Thanks. Nicky

Clothing was not according to size ordered. Trying to do a refund they refused to do one, wanted me to return item to China paying my own shipping. Horrible company.

I would like to give a shout out to your customer service representative Silvia for her quick response in handling my order and refund. I appreciated her courtesy and professionalism in resolving the issue. I give her 10 Stars ⭐️.

Very pleased and great experience with Karin. Quick and kind resolution! What could have been a negative result with the product received, lead instead to a steadier trust and faith in future purchases.

I recently ordered an item from LightInTheBox, and while I was initially excited about my purchase, I was disappointed to find that the print on the item arrived blurred. I reached out to customer service for assistance, and I was fortunate enough to connect with Yuriy. Without hesitation, he arranged for a refund, making the process seamless and stress-free. I appreciate Yuriy's dedication to customer satisfaction and his ability to turn a frustrating situation into a positive experience.

I have 7 days to return an order. I cannot get into my account because they have my email wrong. Funny how I get multiple emails a day advertising. There is no way to make the correction. Every time I try a link I get an error notice. There is no way to contact them. Very unhappy. My order No.** "Payment confirmed: Thank you for your order. Your Order No.** is being processed."

There are a lot of things that I've ordered that I really like! Then there are a few that I should have returned because either the size, material or just not the quality that I expected. The shipping rates are very high so I never pay full price for any of the items. I've recently stopped purchasing from this site because my Credit Card had been hacked twice within minutes of a purchase in the last 3 months.

The order arrived quickly, the blouses were as pictured. The fabric quality is poor, scratchy, stiff, wrinkles are difficult to remove AND the blouses were way too short, hitting at the top of the waist. I expected the length to at the hip line. The fabric did not shrink when washed and dried. The colors did not fade. I will wear them, but not to church.

Loved every item of clothing that I ordered from LightInTheBox, which all fit perfect and very comfortably. Their clothing uses the most softest material that feels like you're wearing silk. I highly recommended LightInTheBox online services to all looking for amazing clothing.

Don't order from this site. It's a rip off. The shorts I ordered did not look like the picture on the website. They looked old beat up and used. Then when I tried to return then my options were either get a 50% store credit or 30% of my money back. And I would also have to pay $40 for the cost of shipping the shorts back. The shorts were $38. So that's just their way of telling you: NO REFUNDS without directly telling you no refunds for their shoddy products. Any positive reviews on this site about them are either bots or reviews that they wrote themselves. All across the internet customers have the same complaints I do.

Do not purchase. This is a huge scam. They took my money and never delivered the product. Contacted customer support several times. No credible response, only automated messaging. Huge waste of time and money.

I'd recommend LightInTheBox to a friend. I saw it on Facebook. I thought what I got would be a funny gift for my boyfriend and his friends. I saw it and I thought it would be funny and cute. So, I bought it. I clicked on the LightInTheBox website and that was done. It was easy. The product was a good price, I got it quickly, and it is of good quality when I got it.

Quality products at competitive prices. Adjust clothing sizes up a little to fit, but I like the shirts quite a bit, especially the casual shirts. Shipping takes a little longer than I would like, but that's a minor quibble.

Excellent and fast customer service. People are polite and very efficient. Delay for a response is very short and that is the way I like it. Solution was found after only one request through the customer service department.

I love Lightinthebox. 📦 They have magnificent quality Christian themed ✝️ teeshirts I buy on a regular basis at the best prices around ...God bless you in Jesus Christ mighty and precious holy name. Your friend in Christ Jesus, Barbara ❤️

The clothing products are so varied in size that it is hit or miss as to whether something will fit. The return process is horrendous. They don't offer a return label and the process is so frustrating that you don't want to bother. They try very hard to give you discounts instead of allowing something to be returned. I WOULD SUGGEST TO STOP BUYING FROM THIS SITE - I KNOW I WILL!

I saw an ad in the Happy Color app and thought I would check it out. My first order was silk flowers and I liked them so much I ordered a different type for the hanging basket in the photo. I am spoiled by Amazon Prime but happy that the shipping from LightInTheBox is not bad, maybe a week to ten days. This site is definitely worth a visit.

I bought 3 pairs of shorts. The shorts that were delivered looked nothing like the shorts in their catalog photos. When I tried to return them I found out they don't refund money. Of course they're in China. They only give you a credit to get ripped off a second time. Bad business. Will never use them again.

I give Silvia 5 stars for her role in resolving my “wrong part” issue. She replied promptly and professionally and the problem was finally resolved. I gave less than 5 stars because I had expressed the problem clearly in the beginning but was doubted several times (not by Silvia) before an acknowledgment was made that I had received the wrong part. I also had difficulty using the prescribed methods of making the problem known. I have bought a few things from LightInTheBox and have been happy with them.

Everything fits nicely. Sizes are right on, a few things were not as they appear in the picture, the only big problem I have is that it takes too many days in transit. It should never take over a week. But overall the merchandise is nicely made. The shirts are lightweight, I was worried about buying shoes but they were true to size, comfortable.

The size on shirts were not correct. Also they sent shirt designs were not what was ordered. Also they sent large when I ordered 3xl. They also refuse to take returns on these.

I ordered the United States 250th Anniversary Hat Bald Eagle Embroidered Patriotic Baseball Cap. When the email from Lightinthebox came I saw in had an approximate date I was supposed to receive the cap. I waited until that date then decided to track the package. I found out that the cap was sent to somewhere in Florida. Upon checking with Lightinthebox, they stated that since the package was already shipped, I needed to contact the USPS to get it rerouted. I believe since they sent it to the wrong address it was their job to get it routed to the correct address. Since they stated it was out of their control and I should try to get the package from USPS, I decided to cancel the order with my credit union.

I saw LightInTheBox on Instagram. So, I tried it out and they have good products. The website looks great so far. I love it. I purchased mostly clothes, shoes, and hair products. The corporate suit I brought there looks perfect to me. To me, the quality of the items has been low, not to my expectation, but the fitness looks great. It's just the quality is not up to what I get from other US vendors.

I ordered a T-shirt for my wife for the 250th US anniversary. We always wash the shirt prior to wearing. Upon washing this shirt, the flag and lettering peeled off in the washer/dryer making an incredible mess in the machines as well as on our other clothes. These were simply decals that peeled off in multiple pieces upon the first wash. I have never seen anything like it. Do not do business with them - they have incredibly cheap quality for a low price. Beware!!!

Hello, TWIMC: This Company is no doubt one of the biggest Scam Artist in the World with a "if you try out product, you can't return it policy", that's bull. If you're products performance doesn't work up to a customer's satisfaction or standards, then it should always be an open return policy. Nonetheless, this company isn't professional at all. The advertisement of the so called A/C Unit for your Car was entirely disappointing. The Toy Gadget couldn't Cool Off a Shoebox if you wanted it too. Their was no sign of cool air at all, although the tiny machine digitally displayed that. I immediately shipped it straight back to the Light in the Box Company who is located in San Francisco. I'm highly incensed about not receiving a refund, this company should be seized once and for all.

Was skeptical at first about ordering these shirts online. Have had problems with other companies. This company is easy to order from on line. Shirts came quickly. True to size. Good quality. Lots of choices. I found the prices to be very reasonable.

Packages were not delivered by shipping co, money was never refunded.

The online ordering was quick and easy. Shipment was timely and accurate! LightInTheBox is a great company to do business with, I was very pleased. The product I received was exactly as described.

Customer Service was very responsive. They understood the problem and solved the problem for me very quickly. Wonderful service! Picture on item purchased did not match what was sent. Showed 2 storage bags, but ordering only delivered one per order. They refunded the price as store credit, but allowed me to opt to return credit to my original method of payment.

The patriotic blouse I ordered was just as described. The colors were sharp and the design was perfect for the July 4th celebrations. Love the feel of the material. The size chart worked perfectly for a great fit. I will definitely be ordering other merchandise in the future.

Disappointing experience. Quality and sizing was poor. Return policy was frustrating and unsatisfactory resolved. I recommend you do not order from them.

Silvia’s Service was very responsive and helpful with my request for a return. It felt like they were going to make it impossible but they needed detailed photos showing exact measurements of the items received. It took some time to resolve but it was resolved expeditiously once I provided the photos

Ordered polo shirts for a group. Ordering and shipping went pretty smoothly. Got the shirts and they are not what they described. Material was very heavy for a summer polo shirt. Now the bad news. Trying to return is a nightmare. They will refund money either to your account (not a full refund) or a very low price to you. Trying to return the shirts will cost more than the shipping they charge you. Reason, you have to send it back to China instead here in the states where they shipped from. I would never buy from this company again.

I received four shirts, three of which I did not want to keep. When I requested a return, I was informed that I needed to return them to China and so the best thing is for me to keep the clothes and get a 30% refund or get a credit of $50 (for $100 purchase) that goes toward new purchase. This was not what I wanted but when I asked for shipping instruction for a full refund, the instruction were so ridiculous that I gave up! Not only were the clothes a cheap fabric but inconsistent sizing. Two items were too big, one was too small. I would be cautious about ordering from this company! Returns have to be shipped to China within ) days and the return instructions not clear!

1-star. This is a scam, avoid this company. Ordered two men's shirts. What arrived didn't match the listings: wrong colors, wrong material, wrong fit. I have video and photo proof comparing the actual items to the product photos, the color difference alone is obvious side by side. Filed a return. First rep (Jonathan) tried to charge me a $6 label fee on a return caused by their own error. A second rep openly acknowledged the mismatch in writing. Then a "Customer Service Supervisor," Tatyana, reversed that, claimed the items were correctly described, and reclassified it as a "change of mind" return so I'd have to pay return shipping out of pocket for their mistake, despite me sending video and photo evidence directly contradicting their claims.

Silvia was so very helpful and pleasant when I needed to return the sandals that didn’t fit correctly and were not supportive for my feet. It takes patience and photos, but Silvia was always helpful and patient. So if you have to make a return, don’t give up and hope that you get someone as nice as Silvia.

Had issue with birdbath fountain, got in touch with LightInTheBox customer service. They were very helpful. Questions were answered in a timely manner. All in all great experience with this company. Quality products. Would definitely recommend to friends and family.

I turn a lot of people to LightInTheBox and a lot of people are buying their products. I'd seen them on Facebook and I liked their style of their clothes. Their website is easy to operate. So far, I've had over 25 items of clothing from them but I'm missing one. I wanted the 250 anniversary orange shirt that says 1776 to 2026 and I didn't get it. If I get my shirt within the next week, that would be great. I also wish the shipping would be a little quicker. I know the items are coming from China, but still three weeks for the latest item is not ideal. Other than that, the shirts they sent me are unique. I have all different color shirts as far as the 20 that I got.

I have found LightInTheBox consistent with the quality of goods I have purchased from them. I have found the pricing to be fair to inexpensive when on sale. Delivery times have also been good and not overly long.

I ordered three items that all turned out to be huge on me. Unlike merchants who use Amazon, LightInTheBox does not allow you to return items for any reason--if they have already been shipped. The shipping cost is exorbitant, and erodes any savings on the items themselves. So "great deal" purchases with them are actually a lie, with no security of being able to return the items, and at most the possibility of a token refund. And the refund is only a percentage of the cost of the items, without adding the cost of the shipping. I will not shop with this company again.

Highly recommend this company. I've ordered shoes that I get a lot of compliments on. Their delivery service is very good as they let you know status and make sure items are received. They get back to you if you have any questions on your order.

I've got a function coming up, and I was looking for a cotton tank to go under a suit jacket. And you just can't find anything in the store, and I don't shop online a lot. I looked online; Light in the Box’s website came up, and I loved all the styles. I found what I liked, and I ordered it. A lot of times when I order stuff online, the size isn't right, or it's not what it looked like it would be, and that kind of stuff. But this one totally was. I absolutely love the shirt.

I ordered many times pans, shirt, They had good quality, affordable, and size was fit. And fast shipping, LightinTheBox offers a great variety of clothing blanks at competitive price points.. Communication with their sales team is usually good, a reliable option overall.

Their website is very easy to navigate, which makes purchasing a nice experience. They offer everything that one can put on their body.

This was my first time to order several items from LightInTheBox. They were too big. I was lucky enough to correspond with Eleonora about exchanging sizes. She was nice and treated me like I was her only customer…. And the best part was, she got right back to me and kept in contact. Her customer service is why, once I find my correct size, I will continue to buy more dresses from your company.

I had the best customer service experience ever with your customer service representative Eleonora. She went above and beyond!! She made sure that I was satisfied with the options available and explained all details thoroughly. But most of all she responded promptly to all of my messages. Great Job!!!

To date, my experience with this company has been mainly positive. I like the variety of products and the company tries to resolve my issues ASAP which I appreciate. I usually wait for flash sales when the price of the items better matches the quality or unknown nature of the products. I will keep shopping with them unless something drastically changes.

Ordered some shirts, they looked nothing like the pictures. I got scammed. Very cheap and took forever to get.

I really enjoy this site. It has a wonderful variety of beautiful women's shirts and very reasonable prices! The process to purchase any item is very easy. The delivery of what I ordered comes in a reasonable time. I would recommend this site to anyone!

I like this site. I'm enjoying some of the patterns and colors offered here. My main issue with this site is that many of the size guides are conflicting or way off the charts, especially regarding references to waist, bust, etc. Looking at the reviews to try and get a better idea, some might be helpful, but many don't list the size of item purchased along with their size information. For larger sizes, sometimes there are no reviews available beyond a medium or possibly a large. So with poor size guide information, one is left to guess and take a stab at the proper size, or order two in two different sizes. I wish there were someone at the site or a section that spot checks size guides from the manufacturer or supplier to make sure that what is printed in the size guide makes sense, instead of a large or extra large listed as a 21 or 22 inch waist for example. That has happened multiple times as I shop.

Their return/refund policies are not customer-friendly. They are company/profit-friendly. When something doesn’t fit, they make you jump through hoops to prove it doesn’t fit, offer you a 10% of what your cost was (and you already paid a lot for shipping). They also say you can keep it, but if it doesn’t fit, one doesn’t want it.

I have placed three orders with the fourth on the way. Although the pictures make the shirts look more shiny they’re still nice shirts and are of good quality and I’ve had a lot of compliments on them. Only thing is the shipping and handling seems a little bit much

I'm pretty happy with this site. I have purchased quite a few items. If you have to return an item, it may not be worth it. The items are very affordable, you can either keep an item and get cash back or send it back. In my opinion, it doesn't pay to send it back.

I'm an idiot.. Why I chose to use a company that ships out of China with a return policy that is absolutely absurd, is beyond belief.... Bottom line do not buy clothes from LITB.. It costs more to return the items than the item themselves.. Shame on me for doing such a dumb thing.. Use Amazon!! If it doesn't fit.. Return it for free!!!

Silvia was incredible supportive and helpful when my package was delivered to another building on a different street. She helped me open a ticket, guided me in sending photos of the entrance to my building, and kept me informed as the company slowly followed its protocols. Her communication skills are excellent and she truly understands the meaning of customer service. You are lucky to have her!

Luis is the most awesome customer service representative. Excellent communication, professional and kind. Issue resolved immediately. When my item arrived damaged I was offered a discount to keep the item but Luis understood I wanted a full refund and he made it happen.

LightInTheBox just popped up on my screen and when I made a purchase, it was a nightmare. The products I received were substandard. The clothes are polyester and hot. They're either too big or too large. I would never purchase anything again from this company. I spent a couple of grand over the months and I eventually had to cancel my charge card, because somebody up there kept sending me stuff I did not even order. The pictures on the website are not accurate at all. They show you one thing and when you get it, it's a toy. It's not even the real thing. I never even received a lot of things. You try to contact them and you never get through. I'll just mark it up as an expensive lesson.

Quality clothing with a sense of fashion at fair prices. If you take advantage of pop-up offers you can get a good deal on good clothes. I have not had to return anything and I am satisfied with the quality of the clothing.

I was excited to order a new outfit for my granddaughter's graduation, but disappointed in the outfit when it arrived. Being new to online shopping, I wasn't aware of the return policies, etc., so ordered the dress and two different sizes. I was having a lot of trouble trying to understand how the returns worked, and then heard from your employee Silvia, who was most helpful you're getting the money returned to my credit card. I really appreciate it her help, because I'm elderly and not tech savvy. She was both responsive and very kind to me.

I like the items on Lightinbox so far. I bought 4 items and I got 1 item back, teeshirt. Love it. Plus delivery instructions were followed. That's important right there. I walk with a walker due to health reasons. If put on front porch I would have a drastic fall to get it off the porch love. Now I am waiting for 3 more items to be delivered. 1 is being delivered today, another teeshirt.

I have finally found a company that has clothes true to the size they should be. I'm beyond sick of getting clothes that are too tight. So then I order big the next time and those are way too big (Temu).

I enjoy shopping with LightInTheBox. They have so many choices! And if there are any issues, (rare so far) they handle it quickly and proficiently. The App is easy to use, and gives a lot of information about each item. If you need anything for the 250th anniversary of America they have it!

Do NOT buy from LightInTheBox. I truly regret this purchase — I wish I had never ordered. What I received was nothing like what was advertised, and the quality was honestly very disappointing. I waited so long for shipping, only to feel completely let down when it arrived. Customer service was unhelpful and made the situation even worse. The return process is frustrating, and you’re left feeling stuck. Please save yourself the stress — expect disappointment and keep your money.

I ordered dance shoes on 5/26/26. Today is 6/8/26 and the order has not been processed or shipped.

I like the price and the variety of items that LightInTheBox has. I buy a lot of clothes, shoes, the little household trinkets, and stuff like that. The prices are phenomenal, and the quality has been really good, too. My favorite item is a dress that I just got. It's like a stretchy cotton, but it's comes just below the knee. It's got really pretty aqua and teal. It has different colors like that, and then it’s got a pinch at the bust. It's pretty.

I saw two dresses on Light in the Box that I ordered for my summer wardrobe. Somehow the order was duplicated. This was probably my fault so when I realized this I sent numerous messages to delete the duplicate order. I received no response and decided when the duplicate order arrived I would return it for a refund. What a mistake!! One of the dresses was much too large even though I used their measurement chart. I followed their instructions, answering their questions and sending pictures showing product measurements. All I got was an answer saying they would notify the manufacturer and explained their return process is time-consuming and "did not want to hassle you (me) much over it".

Silvia was helpful with my return options. She told me the process of returning the item, and I quickly chose an option that was convenient for me. She was quick at responding. Thank you for the ease of return Silvia!

A number of weeks ago, I ordered a shirt from LightInTheBox, then after a considerable delay, they sent me the wrong shirt. When I emailed them, Silvia replied and was very apologetic and very helpful in getting the matter straightened out by refunding the full amount of my order. She did an excellent customer-friendly job, and I am a happy camper again. I had previously already ordered two shirts from LightInTheBox, which I am very happy with; and I plan to order more. Thank you!

I’ve been pleased with everything I have gotten so far just a little pricey. Just like I bought six shirts and they were all over $20 then bought three more and they were a lot less. I like a lot of the stuff I see that I’ve been looking at lately probably will order something else in the future just some of the pricing. That is the only thing that will keep me from getting more than maybe that I want.

I been a customer for you quite a while. I'm happy about the products I received and glad about the delivery process. I'm looking forward to shopping and continue to be grateful for any and all discounts for being a loyal customer. Keep up the good work and sales. Stuart ** of Kansas City.

Great value and quality. I get lots of compliments on clothing and have recommended your site to several friends. Only negative is consistency in sizes. Must view size chart on each item. I like the point system for dollars spent and decreased shipping per item for more items purchased.

I am upset that there is no customer service phone number or a live person to talk with. An item was missing from my original order and I had to repurchase it and pay another shipping charge. And I haven’t received my orders yet so I’m not rating the quality just the service.

Would give five stars but unable to renew Gold Membership!!! Like the clothes. Good quality. But all gym clothes from Light in the Box. I have ordered. Often sizes run small versus US. Size Guides often misleading.

I was sent the incorrect item, customer service gave zero reason why I got the wrong item or how I could get the correct item, they were more concerned with getting me to keep the incorrect item for a discount.

I loved reading and viewing two shirt products displayed on Facebook. I selected them based on color, length and a reasonable price. Upon arrival one shirt displayed as short sleeve was actually long sleeve and the other shirt advertised as green was actually blue. When I tried to make what I had hoped would be a smooth and reasonable return process is beyond what I can describe here. The company offered discounts for future purchases in lieu of outright return of spent money. I finally decided to just "eat" the $72+ cost and donate these shirts. I advised the customer service contact that I will never purchase from them and my lesson learned is to read the very fine print next time and make sure I purchase from a company that will stand behind their product better than Light in the Box.

Never buy from Light In The Box! They are a Chinese company (not representative of all Chinese companies) that sells complete JUNK and does not allow ANY RETURNS. So, if you are unlucky enough to have done business with these rip-off folks, you are stuck with a rotten product with no recourse to return. But hey, they offer a 10% coupon good for your *next purchase* with the company! What's wrong with this picture? NEVER do business with this company.

Very disappointed. Their return policy is terrible. While they do post their return policy, they only allow 14 days return on the items I purchased, however it sure did take more than 14 days to get the order. I even wanted to exchange for a different size, but not an option. They won't send you a shipping label, which makes returning easier. The one outfit I got was such poor quality and sizing but you get what you pay for and these clothes are very cheap. DON'T BUY.

I have had a few orders that have not fit right or looked different from the pictures…But they made it right so far. The orders were between $100 & $200 dollars. They issued me either my money back or a credit to my account at a reduced rate and keep the product…Which I liked them giving me a choice. I recommend ordering product from them!

I have to say I was a little skeptical when ordering from LightinTheBox. Then you can imagine when my box was delivered to the wrong house. I was really skeptical. But I have to say I have never worked with a more professional customer service agent as I did with Sylvia. Sylvia was so kind and helpful. She explained everything to me how to proceed with the process. Sylvia always got back to me within 24 hours. She was so understanding she knew how frustrated I was, but yet continued to help me with the utmost respect.

My husband wanted a bowling bag. I looked for it on Amazon and other spots, but LightInTheBox was the only one that had a really nice price for it. I ordered from them, and it was a great experience. I went back in to order another bowling bag from there. We were looking for a four-ball bowling bag, a particular kind made by Hammer. But I didn't find what I wanted and wound up getting a white linen shorts set. That was a funky experience. It came balled up in the bag and it wasn't ironed.

I have been ordering from this site for quite some time. I have pros and cons... Majority of their items are quality made... I've had problems and not receiving some of the men's shirts that I have ordered.. It has always been a piece of men's clothing... Their US sizing is not to size. I find that very odd. Other than that issue, i've enjoyed being a part of the customer base.

I enjoy shopping here as the descriptions are accurate for the items I order which I find very satisfying and not always my experience when shopping elsewhere. I find the graphic t-shirts can be beautiful with such lovely designs and others with really humorous messages I love to wear. Anything that can make a passerby smile absolutely makes my day. Sometimes and I mean rarely, the sizing may off but not frequently as 99% of the time it’s spot on. I’ve only returned a couple things and the return process was easy and efficient, thank goodness. The shipping is great! Always on time and items packaged with obvious care. The Flash sales are the best! Yes, I do recommend LightInTheBox to my friends and family.

LightInTheBox has good prices & good quality items. Size chart is extremely accurate. The garment material in not always what it looks like in the picture. Make sure you read the type of material the garment is made of. Shipping is slow. I have never had to return anything, so I am not sure how that would be.

I ordered a custom made dress that I will be wearing for our vow renewal in August. I love this dress, it's beautiful and fits perfectly. We are going to Aruba in August and it's going to be in a tropical garden setting. I can't wait to show it off. Thank You so Much.

I placed my first order with you in April 2026. The package was delivered to the wrong house. In fact, the house never really existed; it was still in the beginning phase of being built! No house number, no walls, NOTHING. The delivery driver took various pictures of his delivery, which clearly showed where he dropped it off. I contacted your company, and they told me what I needed to do to get the process going to search for the package, i.e., contact the delivery company, send pictures of my house, etc. In other words, I WAS DOING YOUR JOB! You kept sending emails on how you're looking into this, blah blah blah. You were stalling, that's what you were doing. You had pictures of the delivery, and I sent pictures of the front of my house to you that showed the drastic difference in where my package went and where it should have gone!

Silvia was incredibly kind, professional, and responsive throughout the entire process. I had an issue with my shoe size, and she went above and beyond to help me resolve it quickly and smoothly. She answered all my questions patiently and made the experience stress-free. It was my first purchase from this company, and her excellent customer service really left a positive impression on me. Thank you, Silvia, for the amazing support!

Product was not up to expectations at all. Returns are very expensive & difficult at the customer's expense. Finally I gave up trying with the company and said I Will take the offer of 40% refund, but what good was that. I can't wear the dress. Looks terrible. The design was smeared on the back side. Lesson learned. I don't recommend this site at all. Bev from Cadillac, MI.

Yuriy was amazing! Took the time to understand my issue and did the right thing by giving me a credit. I have purchased a lot of items on the site and just did so just now again. :-) All the other items I had purchased in the past were the right size and also matched what was on the website. So I was really surprised that this one item was way off in size. However Yuriy addressed my issue after a few exchanges via email.

I am very thankful to Sylvia, who helped me resolve my issues quickly and fairly. I was very upset, initially, when I was told I could not return the dress, even though it had issues for me. Sylvia was extremely efficient and helpful and I am thankful for that.

I ordered a shirt from LightInTheBox. I was looking up how to create a shirt months ago, and I had it saved in my browser. I clicked on it one day, and it was like, I wanted to make a shirt. It was exactly what I ordered. It matched the picture completely, and it's exactly what I wanted. It didn't take that long at all to get to my address.

Perfect!! Excellent and fantastic service all the way. The Customer Service was so professional and communication was excellent. I was able to make an exchange for sizing, which I should have been more careful with. However, the exchange was easy and the result was a perfect custom fitted dress. I am delighted with the finished product. Thank you.

I really enjoy ordering from Lightinthebox. The service is really quick. Everything has been perfect in size colour and style as well as shipping and packaging. They even included a free item because there was a problem on their end. I absolutely love the selections and styles.

The fit and sizing are good. The graphic looks great. The quality of the shirt stitching at the collars and sleeves was unraveling before I took them out of the package. They are gag gifts, so, no need to return. I would return them if I knew they would be worn more than once. Which is unfortunate because the turnaround time for replacements would not have arrived in time. The Gag is a 27 year old photo a coworker took of his backside with my camera when I wasn't looking. Now his backside is on a T-shirt for his retirement party.

I've ordered more than 10 items from LightintheBox. All have been well made, most fit to size and so cute. I google this site and it is secure. I would recommend this site if you want cute, current styles!

I love Lightinthebox, but your shipping is too much. What happened to the Gold membership 4.99. I will no longer purchase from Light in the Box. I loved all the clothes and gadgets I purchased over the yrs. I recommend you to many people. Bought a prom dress even. But will not purchase anymore.

The 2 tops I ordered are great. Love the patterns. They will pair with so many pants or skirts. The fabric is of nice quality. I purchased a large and it fit perfectly. They wash and dry nicely and are virtually wrinkle free.

I ordered sandals, which took a little longer than I expected to arrive, but came earlier than what was said. I am VERY happy with my sandals. I ordered another pair in a different color, because I was so pleased with the first pair.

I have placed only a few orders. One was for some lights, the others were for clothing (two shirts and a hoodie). All of the orders were easily done, tracking of the orders from placement, through shipping and delivery times was provided and the deliveries were timely. The lights work very well. The shirts and hoodies are made of good feeling fabric, fit well and are well printed.

New client. Still learning to navigate in the App. But so far, found what I needed. Made mistake once and lost the use of coupon as it has an expiration date. Lots of choices and regular update of new products. Like their flash sales.

When I looked up LightInTheBox, it had all this lighting stuff and I was interested in this because of my theme for my Eastern Star year. I did look at the clothing things, but it wasn't really what I was looking for because I was looking for sort of a poncho that you throw over your head that can be worn, dressed up or dressed down that would fit multiple sizes.

This is cheap made garbage, do not order from here, not what I seen in the photos and brand name.

I was very impressed with the quality of the items I received. I ordered a sports jacket that was fully lined inside and linen pants; both fit perfectly. The items very shipped quickly as well. My expectations were exceeded. I recommend ordering from LightInTheBox, I was pleasantly surprised.

I needed a new Fanny pack as my old one finally wore out. I ordered this one from LightInTheBox.com and it’s perfect. Compact, but with plenty of room for all my necessities. The pockets make it easy to keep everything organized. I love the color, too. The ordering experience was easy and shipping was done in a timely manner. All in all, very satisfied.

I easily found what I was looking for. I love the way you have items separated. Like dresses and pants separate. Makes it easy to find things. Once found It took no time at all to order it. You make that very easy and simple. And it took only a few days to get my item and you kept me informed. I like you guys and I like your products and how you treat your customers. And the price is right!

I have bought at least 6 dresses from Light In and 8 pant sets and have not been disappointed in any of them. I have bought casual dresses and formal dresses. You need to check the size chart for your right fit. The measurements are close to the size you need.

I purchased these v-neck tanks for the beach and honestly wasn’t expecting much, as I’ve been disappointed by some other online clothing retailers. To my surprise, they are of excellent quality, fit great and were a good value. Shipping arrived in a reasonable amount of time and communication from the company has been great. I have already ordered again from LightInTheBox and will continue to do so in the future! Highly recommend!

First rate products and selection and service all served up in class and style. 👌 Top product quality design, with great variety and value, consistent high performance, add up to a company that cares, and goes that extra mile to accommodate their customers. 😀

This dress is beautiful, and it's perfect for my performance. I'd searched all over for just the right look and am so happy I found it. At first, I was worried about using this online store that I'd never heard of before, but it kept coming up in my searches and so I went for it! So glad I did. Make sure to consult the Size Chart. Dancewear typically runs a little small, and this is no exception so be sure to measure your waist and shoulders. For reference, I am 5'5 with 17" shoulders across, 36D bust, and a 26-inch waist. The L fits perfectly.

I like the style of the men’s wear that you have, it’s just that you always have the smaller sizes, after some trials, I finally find my size in your inventory. Look forward to more of your good taste styles.

To date, I have made 4 purchases. I am very satisfied with the quality of these items. I wish I had known about this website sooner. The 2 jackets and purse are made of similar patterns. The color combinations are exquisite. The "250" Army mug is very unique.

I am practically a new customer. I had a bad experience with a package that was delivered, but someone stole it from my door. I got in touch with the Shipping Company and also with Light in The Box. I was upset, worry and disappointed. Finally, someone named Tatyana from Customer services contacted me and requested some information, after providing her with the information she needed, she apologized once again for what I went through with my order. Tatyana has a good communication skills, she showed me respect but most important she showed me empathy and because of that communication with Tatyana, I realized how responsible the Company is. I will continue making business with Light in The Box.

I made a "test" order consisting of two men's shirts using the sizing chart provided by the company. As you might predict, both shirts were smaller than the chart. Also as you might expect, customer service seems to be an AI that has been instructed to make exchanges impossible, or difficult. As I said this was a test. There will be no further orders from me.

Love this site and the quality is generally good. I have had good luck with many purchases. Pricing is good and the fire sales unbeatable. What else should I say.

I love the website. There's beautiful clouds these. But I ordered 5 tank top. I'm very ashamed of what was sent. I can't use them for cleaning cloths. I would never send a customer the shorts I received. Not happy at all with that order.

Shirt was perfect size (other XL shirts from other sites had come in small). Shipping was accurate and timely (package came on the early side of the delivery window), and communication was clear. The only funky thing was that USPS tracking indicated it was COVID tests which just seemed odd.

I have been happy with my purchases from LightInTheBox. They arrive fairly quickly and are packaged well. I find the fit to be right and the quality to be good. The styles and colours are as shown in the pictures.

Excellent products. I ordered cotton linen pants and shirts. No regrets. Excellent for size. Shipping was in continual in communication. Very pleased with all products. Budget-friendly and great price.

Be cautious before ordering from this company. Their return policy is misleading — while they advertise one thing, the reality is very different once you need to make a return. After paying for shipping to receive my order, I was surprised to learn I’d also have to pay return shipping — and customer service made sure to emphasize how expensive that would be. Instead of a straightforward return, they pushed alternative “solutions” that only benefited them: a 30% refund if you spent over $100, or just 10% if you spent less — and you’re stuck keeping the item either way. On top of that, shipping times were long, and customer service was unhelpful and borderline manipulative. If you need something quickly, expect hassle-free returns, or want transparent customer service, I’d strongly recommend looking elsewhere.

The item I chose said it was available when I placed my order. It was not. I would have chosen a replacement but I did not understand the procedure to do so. The end result was that I wasted my time, my coupon, and the entire rest of my order was delayed.

Good color on the designs, very happy with the quality of the t-shirt. Was responded to very quickly when I had an issue. Delivery was overall good, once they left item in front of house, so it got stolen instead of at the front door.

I have found so many different items from formal dresses to rugs! I discovered LightInTheBox looking for a dress for niece’s wedding and found a world of cocktail/formal attire from head to toe! A new world opened and the vendors are courteous and answer your messages quickly! This site is the cat’s meow! So easy to use. So secure. And the vendors are “customer first”.

There was no identifying which purchase I made recently I was asked to review. I bought a couple of simple dresses recently as well as a pair of capris. The pants were fine, the dresses also, but on dresses and tops there are usually no darts to accommodate larger busts and I find the midi length matronly and have to re-hem them.

LightInTheBox was extremely easy to use. Their designs were really better than any other website that I'd seen before. But the shipping is way too high since it's coming from overseas. I've used LightInTheBox twice and I had an issue with my first order. But they were very easy to communicate with. I ordered a man's sweater, and it came in a size for a kid. I explained that to them, and they said I couldn't send it back. I argued with them back and forth through the internet, but they ended up giving me only half of my money back, and they told me to keep the shirt.

Silvia was excellent. She solved the problem to my satisfaction. I liked the look of the watch but it got hung up at the numeral 11 and therefore didn't keep good time. The buckle on the band was also faulty.

Love the cute looks that are on the website. I can’t find anything like it in stores here. Items I have received are well made. I have ordered many items and only a couple were too big. Flash sale prices are great. Delivery good. If you are between sizes I would order down in size.

my valuable time when you charged me for an item I never received. It costs me less to keep the useless merchandise. Thier advertising is deceptive and procedures for correcting mistakes are designed to place the labor and expense on the buyer. They should not be allowed to sell merchandise online.

I ordered a really nice pair of shoes for my wife. 6 weeks later they never came! I used PayPal, and pay pal returned my money in 24 hrs. luckily!

DO NOT BUY ANYTHING FROM THIS COMPANY! The product was not delivered!!! As a first-time buyer, I placed my faith in this company but was screwed over. They sent an email saying it was delivered and I went outside right away to find no package. LightInTheBox has offered no evidence of delivery, just "their word". In 20 years at my address, neither I nor my neighbors have ever had any packages stolen. They are not showing any integrity but trying to gaslight me and denying any responsibility. What recourse do online purchasers have if a company is disreputable? This is why this is likely my last non-Amazon online purchase. For all of its flaws, at least they care about customer service. Again, please DO NOT BUY ANY PRODUCTS FROM THIS COMPANY> I usually never buy online clothing for just this concern.

I love shopping with LightInTheBox!!! I have purchased a lot of Evening gowns, dresses and pants sets. They are fast shippers, and prices are great. They have really good Flash Sales. You need to make sure you look at their sizing charts. The measurements are pretty much right. Your size will probably be a little bigger than you normally wear.

I have ordered several times from LITB and it is always a fun "window shopping" experience. The selections from LITB are quite varied, so there is sure to be something that will appeal to all. Ordering from a website can be uncertain at times, and it is important that the company you order from is attentive to customer responses and even suggestions to make the overall experience even better. I had a recent experience that required extra attention from customer service (with Silvia) and I am pleased to report that the attitude and effort put into working with me were outstanding. It was a complex situation, but communications were prompt, courteous, and great effort made in resolving it. I would order from LITB again, and actually have more recently, with great satisfaction.

I ordered their electric nail clipper for my husband. The advertisement said it was for finger and toenails and had an automatic nail collection feature. It did not work on my husband's toenails, and the automatic nail collection feature did not work. Before I bought it I looked at their return policy: "LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases, a customer may want to return an item. You'll need to review our return policy to confirm whether the product is eligible for return (Return Policy: http://litb.cc/l/suWo). For items that are returnable, please follow the steps below to proceed with the return." When I let them know of the problem with the item, they DISCOURAGED me from returning it, as they revealed I would need to pay $10-$40 to return it to SINGAPORE! Despite it not working. They told me to take a picture, but there is nothing to photograph, it's a piece of junk.

There was a problem with two shirts I ordered and appeared to be smaller than shown in the size chart. Silvia was the customer care person and was most helpful and understanding when informed there was a serious problem with my internet. She told me not to worry as she would be there when I needed her. Silvia gave me instructions on what type of picture was required for her to be able to check the size which I sent to her. The shirts were indeed smaller than the size in the chart and she offered to have them replaced with ones that were larger as per my size request. Silvia was always prompt in her responses and very professional and reassuring regarding customer care. Silvia is definitely worth a 5 star review. Thank you.

Ordered 2 items (1 for daughter &1 for myself). Bummers both items needed to be returned. Contacted their C/S & Silvia replied with couple options to resolve my request for refund. Her responses were immediate to each email. They resolved my request quickly and I'm a SATISFIED shopper at LightInTheBox.

I understand that you want to sell as much as possible. I DON'T LIKE TO HAVE TO WADE THROUGH PAGE AFTER PAGE OF USELESS, UNWEARABLE CLOTHES FOR ME. Allow me to choose what I want to look at. Thank you.

Terrible. I was just though the ringer with customer service. They don't honor returns. It's drop shipping, and to return you have to arrange shipping back to China, then prove the package arrived. And then maybe you get your money back, minus original shipping and shipping insurance. By the time you're done that, even if they actually refund you, you've paid as much in shipping. They offer a measly 10% off for you to keep the product instead of attempting the return. This company is garbage. The clothes are cheap, and not as appearing on the site.

I received my luxury bottoms shorts. I am delighted with them and feel equipped for summer. Thank you so much. LightInTheBox is a priceless jewel in this world. I have been a customer for as long as I have had my cellphone to shop with. I love you dearly.

I really liked the funny tee shirts I bought. The first order was great, it just seemed to take forever to get to me. The retirement funny Tee's I bought same size, but different material didn't fit, didn't like the material. I'm waiting on another order coming tomorrow. Hope these shirts are good. Haven't received my order I bought for grandkids, or my better half. It just seems to take forever to get the products.

Every order delayed too much and even some not delivered and cancelled. Still some order pending more than month no update and even I ordered delivered wrong. I am not going to order again. Please deliver my pending order.

Unique, creative, colorful, quality products. Excellent value. Shipping time is reasonable. I have had to contact their customer service on occasion. They are prompt fair and polite. I am a customer and will continue to be.

James ordered from LightInTheBox a few times and he likes it. He liked the prices and clothes. He got some clothes and a couple of things from there for me. He also got me this flashlight, but it never worked. I tried to take it apart, but I couldn't. I also got a handheld massager from there that I thought was gonna be for your pressure points, but it actually shocks you. I needed to put some K-Y jelly on me. But it didn't come with any K-Y jelly. I turned it on, and I touched it, and it shocked me. So, I haven't ever used it. But I want to use it. I just have to get the stuff to put on my skin. If those had come with that, it would have been nice. Overall, for as little as the things cost, you get what you pay for. The clothes we've gotten from there haven't gotten any holes in them. We have washed them, and they've stayed true to size. Overall, I wouldn't complain because the pricing really is cheap. LightInTheBox has great prices and good products.

I ordered what I thought was a beautiful formal dress for my grandson's wedding, but it turned out to be poorly sewn and damaged upon arrival. It took 4 weeks for delivery. Light in the Box said it was received at the post office a week before I actually received it, by the time it was received the return window was over in LITB's opinion. I actually asked for a return the day I received the dress but was denied. They argued with me about the delivery date. All messages I left on the site have been conveniently deleted so I have no evidence that I had checked in everyday for the dress. What a scam!!! I would like to report this experience to Consumer Affairs but their home base is Singapore not the USA! I will never order anything from this company again and I would strongly discourage anyone else to order either. I think this company has very poor business tactics, cheating customers out of their money!!

This company manipulates its photos on its website to make them look much more than they end up being. In my case, 4x larger than what came in the box! I ordered two wall sconces that looked big and warmly yellow-tinted on their site - $65 each. The delivered products is chintzy, plain frosted glass, not even big enough to fit a standard lightbulb into. On the site the sconces are huge in photo after photo, placed above queen beds and light switches. Their rep refused to refund my money even after I sent carefully made comparisons of what arrived with what is on their site. They have one photo they're showing measurements in centimeters, so that was their excuse. Avoid this company unless you can afford to lose your money and have no recourse.

I always heard about LightInTheBox. I discovered it a few years ago. There was this specific item I wanted. Everybody said, “You could have got it somewhere else.” But I'm very picky about what color I wanted the item in and LightInTheBox only carries it in that color. Purchasing it went great. The app was good.

Love the clothes. For me I’ve had a hard time with sizing but my weight has been fluctuating too. I liked one outfit so much that I reordered it in a larger size and now it fits great! Shipping can be slow but that’s about the only negative. I generally buy expensive clothes but I’m not right now.

Good inexpensive, comfortable clothing. Purchased a few pair of men's shorts, materials are very comfortable and women's pants and blouses. Wife is waiting on her clothing and shopping for her next order while doing so. Shopping made too easy. Nice place to shop from, just takes a little long to receive products.