LightInTheBox Reviews

I really liked the funny tee shirts I bought. The first order was great, it just seemed to take forever to get to me. The retirement funny Tee's I bought same size, but different material didn't fit, didn't like the material. I'm waiting on another order coming tomorrow. Hope these shirts are good. Haven't received my order I bought for grandkids, or my better half. It just seems to take forever to get the products.

Every order delayed too much and even some not delivered and cancelled. Still some order pending more than month no update and even I ordered delivered wrong. I am not going to order again. Please deliver my pending order.

Unique, creative, colorful, quality products. Excellent value. Shipping time is reasonable. I have had to contact their customer service on occasion. They are prompt fair and polite. I am a customer and will continue to be.

I ordered what I thought was a beautiful formal dress for my grandson's wedding, but it turned out to be poorly sewn and damaged upon arrival. It took 4 weeks for delivery. Light in the Box said it was received at the post office a week before I actually received it, by the time it was received the return window was over in LITB's opinion. I actually asked for a return the day I received the dress but was denied. They argued with me about the delivery date. All messages I left on the site have been conveniently deleted so I have no evidence that I had checked in everyday for the dress. What a scam!!! I would like to report this experience to Consumer Affairs but their home base is Singapore not the USA! I will never order anything from this company again and I would strongly discourage anyone else to order either. I think this company has very poor business tactics, cheating customers out of their money!!

This company manipulates its photos on its website to make them look much more than they end up being. In my case, 4x larger than what came in the box! I ordered two wall sconces that looked big and warmly yellow-tinted on their site - $65 each. The delivered products is chintzy, plain frosted glass, not even big enough to fit a standard lightbulb into. On the site the sconces are huge in photo after photo, placed above queen beds and light switches. Their rep refused to refund my money even after I sent carefully made comparisons of what arrived with what is on their site. They have one photo they're showing measurements in centimeters, so that was their excuse. Avoid this company unless you can afford to lose your money and have no recourse.

I always heard about LightInTheBox. I discovered it a few years ago. There was this specific item I wanted. Everybody said, “You could have got it somewhere else.” But I'm very picky about what color I wanted the item in and LightInTheBox only carries it in that color. Purchasing it went great. The app was good.

Love the clothes. For me I’ve had a hard time with sizing but my weight has been fluctuating too. I liked one outfit so much that I reordered it in a larger size and now it fits great! Shipping can be slow but that’s about the only negative. I generally buy expensive clothes but I’m not right now.

Good inexpensive, comfortable clothing. Purchased a few pair of men's shorts, materials are very comfortable and women's pants and blouses. Wife is waiting on her clothing and shopping for her next order while doing so. Shopping made too easy. Nice place to shop from, just takes a little long to receive products.

I would give it 0 stars if that was an option. This company is a scam and should not be allowed to do business. 1. Items are of poor quality and cheap material. Do not match description on the website. One dress o ordered had glitter in picture. The dress that arrived was not what was advertised. 2. Shipping as listed on site is a joke. It took weeks to get the order and customer service kept sending automated emails to keep you hooked. Items arrived long after expected based on website and were of a poor quality and were not wearable.

I am very happy with how Eleonora in Customer service handled my complaint and issue with my order. She explained the sizing used and although it was my mistake she was able to issue me a goodwill refund. Thank you.

I have made a lot of purchases from LightintheBox over the last six months. Their clothing is very stylish, well made and extremely well priced…as are their shoes and purses. The men's shirts of all kinds are especially fabulous. I have given many as gifts. I also love their variety of gadgets and miscellaneous things we all seem to need. The only reason I rated them with a 4 is due to little hang-ups I experienced with shipping and delivery. At the end of 2025 I had a few mishaps with deliveries lost along the way to me. However, I have found that in recent months they have 100% corrected that problem. Their customer service now keeps us informed much better. They now deserve a 5.

I can’t never get anyone to talk to or answer my questions! I sometimes have to send those purchases back and I have tried several times that I give up in frustration that I’m not able to wear the purchase.

I ordered a dress for my son’s wedding. I used the option of custom measurements. When my dress arrived, it could not have been more perfect. The color is exactly what I was looking for. The material is very high quality. But the best part is, this dress fits me perfectly. Even the length is perfect for me. I would highly recommend this site and I know I will order from this site again

My experience with Tatyana was a great pleasure of mine. She was kind and very helpful and understanding with my order. She was wonderful to communicate with her on my order. She kept in contact with me through my process to get the right wig I have purchased.

I recently ordered a dress from this company. The dress I received was not the dress I ordered. The dress I received was so ugly I would not even consider wearing it anywhere. SCAMMERS.

I’ve updated my rating for Light in the Box from 1 star to 4 stars due to their prompt response and FAIR resolution. However, I chose not to give a 5-star rating, as I believe my case should have been escalated to a supervisor or manager from the beginning, especially after I had already explained the situation twice. A timely reassessment at the manager/supervisor level could have led to a fair resolution sooner and avoided the need for an initial negative review.

This is company is a total piece of shit scam.. I ordered two hundred dollars worth of clothes more than a month ago, and now they just tell me that none of this stuff is in stock, and I have to have a coupon to buy other things rather than get my money back.

Long shipping time and delivery driver had a hard time finding my address although none of the other shipping companies have a problem. Sizing is an issue and no returns are allowed. I will no longer do business with this company.

The shoes looked great online, but were not delivered to my place of residence. When I contacted LightInTheBox they said it wasn't their fault, but the mail carrier that misdelivered them. This was a month ago and still no shoes or refund.

I'm very happy with the customer service, the speed of the orders, and the accommodations when a mistake is made. The quality of the products are very good, I just can't give enough compliments on this company. It like satisfaction guaranteed 😌.

The Delivery of my shirt and swimsuit was very slow. It took over a month to receive my order. I did not have my items for my event and had to pivot and find domineering else to wear. Slow delivery. Order well in advance!

One negative experience to report. LITB to me makes returns difficult and not worth my time. You should make it easy like Amazon... no questions asked and easy to send back. I have an item that doesn't fit... I found it (to me) difficult to return so I gave up. MAKE IT EASY.. DO Better.

Over that past few months I have been ordering from LightInTheBox and I have not been disappointed. The shipping does take longer than usual but all of the items that I have received have been very good. Just as advertised, and the prices are good too!

BEAUTIFUL maxi dress (rainbow) that fits me perfectly! I'm 5'2" (118 size S), and usually dresses are too long but not this dress! The colors are bright and flattering. It's so comfortable and I will order more in different colors! Great low price, too.

The beige and black items was picked up this morning. We don’t remember ordering it? If it sits in my cart for a week then that’s because she’s deciding whether she wants it or not and not your decision to remove it or take money and send it. We will not be sending it back but will give it to Goodwill.

Ordered a new shirt..they put the wrong address that doesn't even exist and won't resend it. We went to the post office they checked and it wasn't them or us that made the mistake. So the resolution was us to pay 50 percent for another shirt and 100percent to ship again which we already paid 100 percent for everything once. I will be contacting BBB.

Over the months, I decided to redo my 'ancient' wardrobe. Yes, it was old and tired. LightInTheBox was suggested to me by a friend. Weeks later, with a closet of new items that fit perfectly, it's fun to go out and about wearing floral, colourful, abstract items. My favourite piece has a black cat's face on the front of the shirt. What makes it unique and fun? The cat's tail is on the back of the shirt. People I don't know stop me to laugh and ask where I purchased it. Cost of my items? Excellent. The equivalent match purchased elsewhere would be more expensive. Shipping? On time. Every time. Any issues? None as yet. So, without a doubt, I will continue to enjoy purchasing the unique clothing on LightInTheBox.

I ordered a lovely dress online, I took my own measurements and used the guidelines from Light in the Box. The dress is perfect, I am so happy. Most definitely ordering from Light in the Box again.

Took my money but didn't deliver the product. Said they had no access code but none is needed. Said the zip code was wrong. The last number was wrong but still in the delivery area. A search online shows the address is unique in the city where both zips apply. I called customer service and did exactly what they suggested (contacted the carrier) but they claimed I hadn't and refused me a refund. Big scam!

I will never purchase anything from this company again. The items looked nothing like the photos on the website. The fabric of all 3 dresses I purchased feels like cheap plastic. They expect customers to PAY to return their subpar products to boot! Awful experience and now I’m stuck with three ugly dresses that I’m even embarrassed to donate! I guess “you get what you pay for”! This company is even worse than TEMU with their false advertising for cheap clothes that are even worse than I expected.

At LightInTheBox, there are so many choices to pick from. The quality is superb & the clothes fit true to size. The choices are amazing & I find something for every occasion. Even the holidays have choices to pick from. At LightInTheBox, the reps are so responsive, if you need any help. I had my resolution solved very quickly.

As a pro musician, my on-stage appearance requires eye-catching clothes & accessories (shirts, & matching slacks, belts, shoes, boots & more). Light in the Box provides a stunning and large variety of great outfits, at amazing low prices. I get novelty wear that looks expensive, but cost the same or less than common items from national discount venues. I buy well in advance of dates new items are needed, because delivery is slow. From date ordered, delivery follows in 3 weeks using standard shipping. Slow delivery is why I gave only 4 star rating.

Sizing is inaccurate, delivery took forever, returning is a nightmare and expensive - so many emails back & forth to try to return - they do not want anything back - they do not even supply a return label to help.

This is a scam website! They show you good quality items, only to send you a cheap replica that is nothing like the pictures on their website. Then when you try to return it, they try to buy you off with a credit towards future purchases - as if I would ever order from them again! I will fight the charge with my credit card company - but lesson learned!

I'm very pleased with my purchases. Everything came in time for my event and I even got them before the estimated time. The hats I ordered are beautiful and the shoes look great. I will be making more purchases in the future.

So far, I've separately bought 4 items from LITB. I've bought a winter cap and 3 tops, all different styles. I've been very happy with each item. I think the best thing about LITB is the website, It has all info you want when buying clothes. And the prices are awesome!

I got a message this week saying that my package (shoes ordered) cannot be delivered because they were damaged, in Georgia. What can be done to get me the pair of shoes I recently ordered as soon as possible? Order number **. Tracking number **

I love the men’s line of clothing. The clothes are so much more interesting than in the stores. The material is excellent and the prices are amazing for such great quality. The delivery time was also excellent.

Horrible return and exchange policy. I tried to exchange an item because the color was not as shown. They told me it would be $20-$30 to ship it back and offered me 30% refund or 50% rewards, but turns out I can't even use the rewards for what I want!

I've made two purchases from LightintheBox. Both experiences were very good! The products purchased were good quality, better than I was expecting, and I'm happy with the style and fit. I definitely will be making more purchases in the near future!

Purchasing from LightInTheBox is very easy. They have an enormous assortment of men's clothes at ridiculously low prices. Customer Service responds extremely quick. No language barrier. They often offer discounts on a future order if a current order is backordered. Refunds are initiated in 24hrs. I would definitely recommend LightInTheBox to friends.

LightInTheBox provides good products at usually fair prices. Delivery is usually prompt. I really don’t know how to use the points that are earned by daily check in. And can’t find any information concerning how to use these points.

Do not order from this seller unless you don't care about receiving the product in a month or two. I ordered a swimsuit for a vacation, thinking three weeks would be enough time to receive the product. Nope. They always say they are working overtime, but shipments are delayed due to demand. They offer a pathetic 10% discount on a future order, but who would possibly order from them again??? They sure do know how to collect payment in a timely manner (immediately), but once they have your money, you are a victim of their complete ineptitude.

The website was great. It was kind of like Etsy or eBay. LightInTheBox is a good way to get quality products.

When I was doing a search for something, LightInTheBox popped up on my phone and I've been dealing with them ever since. Some of the shirts come from China and it's top quality. The delivery takes a long time, but the time frame is reasonable. I can deal with that. One time, one item got damaged in its shipping, but they refunded my money instantly. There was no hassle. I'm satisfied. Go ahead with LightInTheBox. You will get what you pay for.

Absolutely Bad, don't buy anything from them. Their return policy is not what they have mentioned and had a very bad experience of purchasing 2 dresses for my wife which was not fit to her so started the return process but after exchanging 3-4 emails they replied that we marked this item as Non returnable so they decide which is returnable and non returnable after purchasing even if it's mentioned that eligible for return at the time purchasing. Absolutely bad bad service and quality is also not so good.

If you are used to buying from Amazon with its consumer-friendly return policy, stay away from Lighinthebox. I tried to return them. The response was "You have to pay shipping back to Asia of $10 to $40." I clicked to go ahead with the return and then got an email saying they would give me a 30% refund if we kept the shirt. We clicked that. The refund is a store credit or give them your bank account information and they will send the 30% to your account. I will not be ordering anything ever again from them, so the store credit is worthless. To return item they say it may cost $40.00 dollars.

If I could leave a 0 star I would. Paid 104 for an item... They are giving me back 85....It is costing 66 for shipping back to China. SCAM. SCAM. SCAM!!!!

I bought fairy lights 10/25. Decide I needed more in January total $114.00. With intent press the reorder button. I received solar outside lights. I received $42.00 back. That’s $50.00 they kept. That sucks.

I ordered five pairs of men’s shorts in different styles and colors. The total cost was $112, including shipping. Two of the items I received were incorrect. One was the wrong color — I ordered green but received dark brown. The second item had the tag cut off, was much larger than the size I ordered, and was also the wrong color (yellow instead of red). I attempted to follow the website’s return instructions, but was unsuccessful. After dozens of attempts, I was unable to resolve the issue. As a result, 40% of my order was a complete waste of money and time. There is also no U.S. contact information available. I am very disappointed and strongly do not recommend doing business with this company.

My fiance was looking at some shoes and he accidentally pulled LightInTheBox up. It came up with shoes and from then on out, we've seen they had everything. So, we've ordered from there a couple of times. We ordered ankle boots for each one of us in the winter for Christmas. He liked the boots really well. For Valentine's Day, I got him two shirts and he got me a summer dress because it was clearance, it was really cheap. He tried the two shirts on today, they fit him really nice. Everything that I bought fits me well, too. I always look at the reviews to see what other people in the US think, how it fits them, and they usually guide me on whether or not I want to get a medium or a large for myself. It's pretty much worked out real well.

I was looking for something for Christmas. My wife was able to find these particular t-shirts at LightInTheBox which we then ordered. Unfortunately, the delivery took longer than we thought. We had two sweatshirts on top of the t-shirts. The size of the sweatshirt that was for my wife was right, but the sleeves were too long. They hung almost five inches beyond her hands. I usually wear a 2X size shirt. The t-shirt I got fit but when I tried the sweatshirt in 2X, it was so tight that I could not pull it down over my body. Both of the sweatshirts were unusable.

Eleonora was very helpful in assisting with my recent order. She was quick to explain the steps necessary for the return process and made it very easy to do. Thank you for the great customer service - it is very appreciated!

I recently purchased 2 pr of ear muffs for $32.77, which were sized extra large and were of poor quality. I wanted to return them but was informed that it would cost $10-$40 to ship them back. They recommended the option of them giving me a 10% reduction to keep them. After turning that option down, they offered a 20% reduction. The other option was to get a 20-40% credit. There is no way I would want to take a chance on buying from them again because of their quality, sizing and lack of a reasonable return policy. I will be donating these ear muffs to Goodwill. Buyer Beware!

I ordered $201 of holiday wall hangings. They shipped it in two packages with Uniuni. They could not find my house, even though given explicit directions (don't think the drivers speak English). The packages were sent back to LightInTheBox distribution. They resent one which actually got delivered, 3 months after the holiday. After 21 emails they claimed the other package was "destroyed" and the shipping insurance only covered "lost". They offered me a $96 refund for what cost me $161.

SCAM!! Buyer beware!! Purchase from companies that you know will deliver like SHEIN, TEMU, Walmart even Amazon. I’ve been waiting for my merchandise since mid December. They responded to my repeated requests for merchandise and/or refund but each come back with “it’s a process”. I don’t know where consumers affairs got 30 days for a refund. It’s been way more than 2 months… SCAM Light in the Box is no good.

I purchased some shoes from LightInTheBox recently and I like their website. A friend of mine had told me about them and I just downloaded the app. I've been shopping there ever since and I'm very satisfied in my experience with them.

I have found that the quality is pretty decent, the prices are reasonable, and the selection is improving. Shipments are sometimes delayed and at least one of my orders failed to ever be delivered, even many months later. This was remedied with a full refund and sincere apologies.

I love your selections and quality of clothing I've ordered in the past. I still haven't received this order I ordered weeks ago. It's probably because of the weather. Would have been super cool if I didn't have to search my email to find y'all. My other orders with other companies and all messed up. I really love what I ordered for my husband and myself. I'm just waiting for this order. I received my husband's T-shirts *4*** they fit great. High wick and high quality. I love my monarch blouse and I'm waiting for my duplicate one, blue one and a fun spring butterfly blouse in a different style... just waiting on them. Thank you.

There are two things I like most about the Light In The Box shopping site... The uniqueness of the products and the value. Coupled with the various rewards and special markdowns, I have found myself visiting this site more often than other online stores.

I ordered a black and white jacket BUT received a brown and black jacket. I contacted LightintheBox. They asked me to send pictures which I did. They said that the tag said that the jacket was black and white, like I was lying to them. I surely can tell white from brown. They wanted me to take a picture of the jacket out of the bag BUT you can NOT return it if the jacket was removed from the bag. Not only are they accusing me of lying, they also think I'm dumb.

Don’t purchase products from Lightinthebox. Their products are of inferior quality and they will not refund your money, instead requiring you roll a 30% refund toward another purchase.

Greetings, What can I say… I love, love, love, love this site, and I’m not one for shopping, as I’m clothes, shoes, or any shopping! They have some really cool prints, as well as fabrics. The professionalism, commitment, dedication, and timely-shipping time is a 10 out of 10. (A ++++++++++)!! A truly wonderful experience. The only thing that would make this site a better store is, if the shipping and taxing wasn’t as much as it is. That is my only somewhat negative comment. Thank you, great folks at LightInTheBox.

Very happy customer. My order arrived on time. And my order is exactly what I expected. The turtleneck is true to size. The tactical sweater is a little short on the sleeve but true to size. My American sweater size is an American large size. I ordered a large on light in the box. And the sweater fit like an American large, but the sleeve is a little short.

This company is a scam. Their customer service team is rude and accusatory, offering no help or resolution. They claim packages are shipped and delivered with no proof or evidence. They use a shipping and tracking company that can not be verified or contacted from the US. They have now stolen my money as they've provided no product or service. Beware of this scam!

If you are used to buying from Amazon with its consumer-friendly return policy, stay away from Lighinthebox. My wife ordered some sweatpants for $33. They were too big. She tried to return them. The response was "You have to pay shipping back to Asia of $10 to $40." We clicked to go ahead with the return and then got an email saying they would give us a 30% refund if we kept the pants. We clicked that. The refund is a store credit or give them your bank account information and they will send the 30% to your account. I will not be ordering anything ever again from them, so the store credit is worthless. Furthermore, there is no way I'm giving my bank account information to LightInTheBox. The pants will be going to Goodwill. $33 went down the drain.

Yes, Tatyana is an excellent customer service specialist. I give her a 5-star rating. I just don’t like when purchase a product and return it, you can’t get a full refund that was charged on your card when the merchandise was damaged when you the customer received the item or items.

Danica was very professional, polite and friendly. She resolved all of my order issues promptly. I order lots of items from this company. They do good business with me as a customer. From start to finish you are always kept informed regarding your orders. I will continue to use this company. Thank you Danika.

I really like the Shirts. The art work on them is excellent. The prices are very good. I received my four orders in time. I like the many variation and availability of so many items to choose from. Excellent items. The clothing is very lightweight.

The products I ordered were just as expected and very comfortable, I had accidently typed the wrong address and the customer support team managed to fix the issue and my package arrived at my house right on schedule. I will be ordering more things in the future, and referring friends to the site! Thank you.

I have been pleased with the ease of shopping with Lightinthebox, and the things I have purchased have all been pleasing. I get compliments every time I wear something from here or display something I have purchased here.

We got a Christmas present for my nephew. They have lots of choices. The products are well-made and the ordering-to-delivery process went very smoothly. He enjoyed the gift very much, and he was the hit of the gathering when he put it on.

They do not send what you order then send inferior product. They have no return policy and no customer service. They have no phone number. AVOID AT ALL COSTS. YOU WILL NOT RECEIVE WHAT YOU ORDER. Impossible to return any items. THIS STORE IS A SCAM.

I ordered a vacuum sealer that came damaged. A hinge was broken; a release tab was broken and a booklet had very very small printing that required a magnifying glass to read the print. It gave directions for use in Chinese also, but the English translation didn't make sense. e.g. "When the machine is Stop using, please don't discard) into the machine between the upper and lower shells." Also the plug was not made for USA circuits. On the positive side, I was given Merchandise Credit and was also offered a refund minus shipping costs.

I give them a 3 because I've had good experiences in the past. However, my last order, THEY switched my address to an old address in my account. I never received my order and despite many attempts to recitfy it looks like I'm out of the money. Just beware if there is any problems, help is unavailable.

LightInTheBox is a great store. They don't have as big of a variety as a lot of other ones do. But what they do have is good. My very first purchase was my wedding dress over 20 years ago. It's been a very good experience. If I order an item and they run out of stock, they not only don't charge me for the item, they will give me a credit towards the next thing I should order. They don't tell me what I have to use it for. It's just whatever you order next will apply the credit.

I’m really frustrated about a $250.00 purchase that I never received due to “ An anomaly”…. And it’s lost in California somewhere. It’s been reordered, but crickets…. Again!! Supposedly, it will be here Jan 29. I originally ordered it Nov 5, 2025. What on earth is going on??

Terrible customer service. Product didn’t arrive in time. They simply stopped replying, and the product wasn’t even that good. I emailed them multiple times and they ignored my emails. The shipping delivery time was missed significantly.

The product I ordered looked great online. The shipping time was extremely lengthy. Upon arrival, the item was well below expectations: very cheaply made in China. Don't think I will give them another try.

Always very helpful and understanding. Each member of customer service has always been helpful. This time I had the pleasure of working with Danica with my issue. I recommend Lightinthe Box to others often.

Great products. Time in transit from China to USA was nearly 1 month. I like two shirts but wish the time in transit had been better and more communicative. Stayed in USA for over 2 weeks.

Really enjoy product, there were no damages, I like the app because so much to see and good quality items. Easy checkout just takes long time to receive package. Like the points that I earn towards coupons to get more.

Have made several purchases. Sizing is consistent and I like the fit of the shirts in general. Had an issue with not receiving 2 shirts I ordered. They were great about placing a reorder and shipped them to me promptly.

Easy process and timely. Sizing is simply about reading the guides and all comes in correct. It’s great and they have some unique clothes. I would recommend to anyone. Again, just read through size charts to be safe.

I have ordered with LightInTheBox many times and have enjoyed the quality of clothing and Items I have ordered. Great company. They make things right. The clothing received is packaged well and fits as the size I ordered. Will be ordering again. They have an amazing Selection of things to order. You won't go wrong by trying them. Glad I did.

Ordered 2 tops at Thanksgiving for the holidays. Received them 30 days later, so strike one. The sizing on both ran much larger than size charts on website, strike two. Finally, in order to return them, I'd have to mail them back to Asia, for which LITB informed me would cost $20-40 and take 2 months for refund - strike three. But they KINDLY offered a 30% refund, no questions asked. I took the offer and was thankful that I'd only be out for 2 tops in learning this lesson.

Buyer beware. I ordered a dress in early December for a Christmas event. The item never arrived. After weeks of back-and-forth, including multiple confirmations of my address and repeated requests from the retailer to “contact my local carrier,” USPS ultimately confirmed the package was seized due to counterfeit postage and would never be delivered.

Products are poor quality and not as pictured. The product took almost a month to arrive. I purchase a pair of suede dance shoes for men and the smell was horrible. They also had a 2 inch stack heel, not made for a male dancer. They do not want to refund the money.

Avoid. Sent a sweater that did not look like what I ordered at all. They offer discounts for you to keep your order, knowing the quality is poor. It is profitable to them either way. This is not an ethical company. A month late on my order, btw. I am filing fraud with my credit card company.

I have always been very happy with everything I've purchased through the company. I had one little problem, but Customer Service was wonderful and very helpful! I will definitely continue to buy products through Light in the Box!

I've ordered clothing, purses and jewelry for here, everything is good quality and made very well, one thing I wasn't fond of was sleeve length on some of the blouses, I like them to come to the wrist, these are longer and go down on my hand. Could be that's the style now. But all in all very pleased with my purchases and don't have any problems with this company. Also customer service is very good at helping if you have a problem or question.

I love all your clothes. There is only one fault. After washing clothes they look like I've wore them a long time. Dull in color and material looks so wore. Otherwise they are beautiful until washed. Dull in color.

As far as the products that I purchased; I am happy with how they look and felt where I am unhappy is the amount of time it took to receive them. I ordered on December 6 and didn't receive until January 9. I fully understand that the products are imported and it takes extra time to receive. When I placed the order; it said delivery would be December 16-21 but in actuality it came 3 weeks later. And the only reason it came then was because I contacted customer service and they sent a new order. I never received the original order. Customer Service was very helpful and they solved the problem which I appreciate. I would still consider ordering again but; I would order 2 months before I need it.

Ordering was an absolute ordeal! Got several messages that my payment wasn't complete when it was, and that my order had been cancelled. Then got messages that my order was on the way and I STILL haven't received it!

The merchandise I have purchased are of very high quality. The items arrived packaged well to prevent damage. I have received several compliments of the apparel I purchased and wear. Very comfortable and appears very durable.

Items purchased were of excellent quality. Delivery and wait times explained and communicated wonderfully well. Customer service staff (I had to do an address shipment change) were cordial, professional and exceeded expectations. I really like this company!!

Everything I have ordered has been very good. Great quality customer service is fantastic. I'm going to be shopping this site from all my clothes. Everything I have bought fit great. Pants, jacket are very comfortable. Material are great

I had high hopes, but wasted $91.00. I ordered two dresses for my wife, one medium and one large in two different fabrics. First, I assumed at least one would fit--neither fit even close to properly. Both were very baggy on her, especially on her waist, even though she regularly wears a U.S. medium size. Both of these dresses appeared on the website as much better tailored. Second, the product quality is very poor--the fabric and construction of each dress might as well have been done with tissue paper. When trying to set up a return, LightInTheBox makes the process so arduous and expensive that it's not worth the time.

Do not order from this company! Their products are horribly made (extremely poor quality), they won't refund 100% (start at 30%), and they make you send the clothes back to China on your dime. This is the worst purchase of my life. SCAM!

The returns are a nightmare - return shipping to Asia from the US is more expensive than the items cost. The customer service is not good. But the worst of all is the low quality of the products. A jar opener did not work. It was not damaged, just not operational at all. Another product was of such low quality that I wanted to return it. It’s cheaper to throw the out or donate than to return them. If I could rate it a zero, I would.

My first and only purchase was two men's shirts. Long sleeve one black and one a purplish color. The sleeves on the shirts were way too long; the buttons were very hard to button and unbutton. The material was not what I expected. I immediately sent a message indicating I wanted to return the items. It took a couple of days, and I heard back asking me to keep the shirts and they would apply a 60% credit for other items or give me back a 40% credit. I said I wanted to return the items and asked for a return label. I heard back and they told me they did not give return labels, and I would have to return to the address given. It was China! To return them would cost almost as much as the purchase. I told them I would report them to my bank and the Better Business Bureau. They did not respond.

I ordered seat covers for dining room chairs that looked great on the website. When the product was received it was clear the quality was extremely poor and the covers did not fix as advertised. I contacted the company explaining the issue and asked for a refund. Lightinthebox offered a discount to which I explained that the covers are not what was advertised and I would like a full refund.

I place an order in early December, a Christmas gift for a family member. Grew more concerned with the arrival of the package as time went by. Four then six weeks and no package. I grew concerned so emailed the company. They did respond back and told me to check with my neighbors and postal carrier for the whereabouts of said package. After more investigation I keyed in the tracking number into USPS website and found out the put counterfeit postage on the package and the package is now property of the USPS. Still waiting for a refund. Put in a claim with my credit card company. I will never do business with this company ever again. This is my experience so be cautious if you order from them.

I really like your products. Quite a little to choose from and seems to be a good product. That's part one. Part two is customer service. Things dont always go the way you thought but customer service is often the grace in the grime. This time around it was dealing with Tatyanna. I ordered a product I liked that was a waffle print pullover. I was going to make the order and the site prompted me to match it with bottoms. OK, Great! What I received was a disappointment.

I really like ordering from the light in box app! I mostly use it to buy unique gifts and let me tell this does not disappoint! I tell everyone about this app! My only con is the shipping, but that's either hit or miss these days no matter where you shop. I haven't had a major problem with shipping it's just that sometimes some items take longer than others to arrive but other than that I'm happy with my experience using this app.

While I was not satisfied with the product ordered, my customer service experience with Silvia was exemplary. She was too notch in taking care of my concerns and in making things right. Thanks, Silvia, for handling things for me!!

Giving 4 stars only because of the mix up with what I ordered and what received. I ordered 3 different Christmas hats 2 of each. One was out of stock so that was cancelled but of the other two I received 4 of the 1st and none of the 2nd. The initial reaching out to customer service was a bit confusing but once I got through Eleonra did a great job of getting things straightened out. So 5 stars to Eleonra!

Placed an order on 11/14/25 for Christmas. Still haven’t received them. They want my credit card number to pay for information about my orders, not happening. I would highly recommend NOT using this company. Will probably never receive my order

I ordered a shirt that was described as "Men's Waffle Polo Shirts Textured Sports & Outdoor Casual Quarter Zip Long Sleeve Fashion Comfortable Zip Up Pocket". As it turns out, there is NO pocket on the shirt. Not on the breast or the zipper on the arm. The breast pocket is nothing more than a piece of material made to give the appearance of a pocket and the zipper on the arm is just that, a zipper. There is NO pocket there either. Not to mention that the shirt is garbage and is made from inferior material which is never going to stand up after one or two washes

I ordered some shirts and sweaters from Light in the Box but it was a pretty long wait. It took a while for them to come. But they have some good products and I might use them again.

Product was quality material and vibrant color. Value was outstanding. Ordered for Christmas and was pleasantly surprised that it arrived ahead of schedule. Will be ordering again from this retailer. 3 pack of men body builder t-shirts.

I am very satisfied with Light in the Box. I had questions, they message me fast, with a answer the stuff I ordered. Was a little later, but with Christmas, and all they were busy, but I will buy from there again. Also I did not know I could use my points. I asked and they answer same night. So very happy with all. Thank you.

A girl that I worked with had on something that I liked and I asked her where did she get it from. She told me from LightInTheBox. I went on their web page and I started researching it. I decided to order something. And everything I ever ordered from them, I've been pleased with the good quality. So far, my experience has been good.

I was very disappointed in the quality of a product I had ordered but because of Silvia’s prompt and friendly service I will continue to purchase items from LightInTheBox. Obviously it was a mistake made on my order and it swiftly taken care of. Thank you Sílvia for your patience.

This is a terrible company, do not order from them. They sent me a package with counterfeit postage which was seized by the USPS. They did not get me a refund as I requested, and instead "sent out" another package with bogus shipping dates! DO NOT ORDER FROM THIS COMPANY!

LightInTheBox is a total scam. I ordered a XXL canvas jacket. After a month, I finally received my jacket. It has an XXXL label, and it is no more than a M. I have been trying to return it, but all they do is send email offers for sequentially larger discounts. I don't want anything from them except to get my money back. These people are nothing but scammers.

Well first of all they must use a different size chart in China, I ordered a XL long sleeve sweater and it's more like a small in USA, the fabric was so thin. It was folded up in a small shipping bag and fit into my regular size mail box. Took about a month to get here. Cost around 10 dollars in shipping for a 20 dollar product. If I returned it I would be in the red even if they did credit me.

I had some qualms after ordering a pair of fleece pants when the delivery time jumped from 1 week to nearly 4, but I waited it out, chewed on my nails nervously, and was pleasantly surprised by the quality of the product when it arrived. I don't know if I'd order again from a company that apparently doesn't keep any inventory in the US, but as far as satisfying expectations, LitB came through.

I have been a customer for about 2 years. I’m use to wearing designer clothing; however, I ordered a few things from LITB and found them to be quite nice. I have received many compliments on both the dresses and tops that I have worn. The few times I have had an issue with something, both Danica and Samira have taken care of the issue to my satisfaction. I have told friends and family about LITB and they have ordered from them. There is a great selection.

Eleonora was very professional and addressed my issue promptly with respect and courtesy. I appreciate her service and thanks for her work. My order was not delivered due to shipping issues and she reviewed my order and issued a refund since the package never arrived due to shipping issues.

First thing to know, everything comes from China. I ordered a men's Christmas vest. It took several weeks to ship from overseas (about 2 weeks). Sizing was small. If you buy, order one size larger. It was sewn together as cheaply as possible; all the vest pockets were fake. It did look like the advertised picture (except for the pocket watch, no pocket for one). If my chest expands by 1/2 inch, the buttons will burst. The only good thing is I didn't pay much for it, but you get what you pay for.

This shirt appears to be well constructed. The material is much lighter than the other shirts I have ordered. One of the sleeve cuff buttons is very difficult to work. This shirt took 3 weeks to arrive where the other shirt in the same order took about 2 weeks. The estimated shipping time was 2 weeks or less.

Perfect fit on my recent order of track pants. Also bought a pair of boots for my wife, which were perfect. We ordered another pair of boots for my mother-in-law! Orders came before the scheduled timeframe. I received my order on Dec 24th, which was perfect!

I would recommend that you never buy anything from Lightinthebox. I ordered 2 caftans for my sister-in-law. First of all they did not arrive until after Christmas even though I ordered them weeks before. When they arrived they did not look anything like the picture. The material was cheap and the colors dull. When I asked to return them, they said they didn’t have a way to do that but I could keep them and get a10% refund. This came to less than a dollar and now I’m stuck with 2 cheap caftans and out the money I spent! This company is awful in my opinion and I advise you NOT to order from here!

I like that blanket set I bought from you and it fits perfectly 🥰, I don't know if my dad will like what I bought from this company. I do like some of your products that if they don't break or rip like this set I bought did because the pocket did but I sewed it.

Ticket id: **. I ordered a dress Dec 6, 2025 and it is still not here (est delivery Dec 16-22). Customer service keeps copying the same response and telling me to contact USPS. I have already told them USPS lists the package as delayed and in holding because “postage has not been paid.” I plan to give final notice to LightintheBox to either pay for postage so I can receive the dress, or give me a full refund. Otherwise, I plan to dispute the charge with my credit card company and write a review listing this company as fraudulent.

The few items I have ordered I have been very happy with. They communicated when and where my package was. I love the variety of items to choose from. I am waiting for 2 purchases to arrive. I am sure that I will be very happy with those as well. I will recommend this site to other people.

I never receive your emails and promotions anymore. If there's a problem at least send them to my alternative email address **.... Thanks a bunch, Lonne S.. I've ordered a bunch of times and would like to continue to order more.... Very satisfied with the quality of the merchandise you carry.... I appreciate your understanding... Have a wonderful fun-filed new year.

All of the purchases I made for Christmas were VERY beautiful and I was very pleased with every single one!!!! I got so many compliments in the two dresses that I purchased and wore for Christmas parties and Christmas Day! I was pleased with the size and how they fit - really beautiful. I Thank you.

Terrible company to deal with. Won’t exchange shorts bought as a gift after ordering the size my husband has worn for years. Provided (at their request) photos showing his jeans with tag shown to compare to their shorts where it’s very visible that the sizing is small. Then their supervisor gets involved only to say they won’t exchange. They stated their policy is to measure before buying. Kinda hard to do so for a Christmas “gift”. But why waste my time with the other 5 emails asking for photos to see the comparison between jeans and their shorts? What a joke!

The lights are ok when it rains or it foggy they don't work well at all. If I had to buy them over again I don't think I would. And the amount of time it takes before you receive the delivery of the lights is too long and two of the lights I have are already not working.

The WORST Customer Service I have ever exp and then after the lies of promises getting the LEAST THEY thought appropriate $ due back to me…they now say I cannot get and or they deny the whole thing?!

Hi, ordered about a month ago and (yes, it took a bit of time but) I got it. Now I’m trying to order and when I “checking out”, I get a pop-up that says “we don’t deliver to your zip code (60640). What happened? How can I order?

I was skeptical at first, but this company far exceeded my expectations. The ordering process was so easy, and then I had tracking for my order within the allotted time period, and emails asking for confirmation of delivery. It was delivered within their expected delivery window. The items were delivered and worked as described. I immediately visited the site to review my items, as they were even better than I had expected for what I paid.

I ordered a sweater in the middle of November 2025. I do have a tracking link and the package was shipped from China to Ill in the middle of December. It has been bouncing around Wood Dale Ill warehouses for 11 days. The original ETA was 12-20-2025. I am hopeful it will arrive, but 2 months is a long time to wait for a sweater.

Updated on 12/30/2025: I was offered a resolution. I responded back in an email and I have yet to hear from them. I’m responding now in ConsumerAffairs to find a solution. No consumer should have to go through all this. My order was late did not look like what was on line.

I purchased a duvet cover that was supposed to be a "Vortex design". The one I received was just lines on the duvet cover; there was no "vortex design" at all. I have been trying to return this thing since 12/21. I received 3 emails trying to talk me out of returning it with a 30% off next order instead. I am still trying to get an address to send this thing back. This duvet cover cost $70.

Terrible customer service and not a reputable company. Got a few weeks prior to Christmas as a gift. Father tried on and didn't fit. They refuse to credit me a refund or an exchange. Not very legit. Do not recommend.

The shirt is awesome. The ice grippers will be great when needed and my daughter loves her head rest covers. I will be getting more shirts when I have more money and more gifts for my family. They come when said to arrive. Very happy with the service.

I bought several strands of blue and soft white LED meteor shower lights to hang from my patio ceiling. They look awesome and work great. I wish you had red light strands, too, so I could get an early start on the upcoming Fourth of July celebrations. I'd rather not wait until the last minute when there won't be any anywhere online. I couldn't find any on your website.

This top fits me well if I order 2x (which I am not an "outsize" person, just average.). The colours are not as sharp as the picture. Overall, quite happy with purchase. Delivery was on time, actually earlier than predicted. I will probably be ordering some more tops from Light in the Box in the New Year.

Great fast service and products! Pants made with quality materials, has a unique cargo pocket style I like. Will buy again for work and special occasions. Perfect fit not extra baggy or too small, just right! Comes in most dark earth color tones and looks good with mostly everything. If you’re into style and fashion you’ll enjoy this item!

I love the shirt, but it runs a little small and I wish I had sized up one size. If you like a tight fitted T-shirt you should order your regular size. If you like a looser fit definitely size up. The pic on the front looks great and the material is nice. Can I exchange mine?

Our original sink stopper was no longer working. This was a replacement. It is perfect and we bought one more for our other sink as needed. It was easy to purchase. We did wait a little longer to get the item. Well worth the wait. We would recommend this website for hard to find plumbing needs.

I was at Walmart and several strangers really like my hoodie and ask where did you get it and I told them LightInTheBox, I told them that Light in the Box have products that nobody has and good prices. They have products for every holiday, a lot of great Halloween costumes and if are in wearing medieval costumes like I do endless. The shipping is fast and it's overseas.

I love my dress. I ordered my grandson some corduroy cargo pants that are quite nice. Best quality merchandise at affordable prices. The delivery time was faster than expected. I was delighted at the quality of the material for both items. It looked expensive and well-made. Yes, LightInTheBox was an awesome shopping experience.

Started seeing ads for your products online and I'm always looking for something unique. I very much enjoy showing off personality. Ordered a Christmas sweater and was not disappointed in any way when it arrived. Needless to say, I love it and got many compliments while wearing. Will definitely be a repeat customer.

You have lost my order purchase on 12/19/2025. $19.04 It was taken out of my account Mastercard. I want my REFUND or I'm reporting you to BBB, Mastercard and FACEBOOK. You won't leave a (customer phone number.) **

I’ve been a customer for a long time, but I hadn’t ordered anything in a long time also. The ordering, the website, and the delivery was always on point. I ordered some things for my wife a few weeks ago. It came earlier than expected and she loves it. Material wise, honestly, it could be a little better, but for the price, you can’t beat it. I will be a future customer. Merry Christmas to you all. 🙏

Every order we have placed has been delivered in reasonable amount of time and quality has been good. From shirts to sweaters to blouses and hats. The ordering process is easy and convenient. I would recommend everyone to give them a try. Most shipments in the USA arrive in 7-10 days.

I placed an order on December 6, 2025. Unfortunately, I have yet to receive my package in time for Christmas, which has left me quite disappointed. The order number is **, and it was a significant order. Christmas has been greatly impacted by this delay.

Never received my order…. No explanation. Do not order from this company. It’s fraudulent and should be investigated…. After 2 months the shipping updates just vanished. Again… DO NOT order from them. It’s a scam!!!!

I shopped with this company without really knowing what I was getting into. After my first order, I was thrilled because the products are good quality and the sizes were exactly what I was looking for. I wouldn't hesitate to recommend LightInTheBox and I continue to shop on their website.

Everything was fine. Fit, size, color, etc. Received as date quoted. Ordered from them couple of times and haven't had any issues. Plan on ordering again. Recommend to friends and family so they can enjoy the merchandise. They have a lot of different merchandise to choose from.

Had some size trouble with an order I placed for a holiday sweater for a colleague. Eleonora in customer service helped me fix the issue quickly and completely. The product I bought at LightInTheBox was excellent quality and it was great to learn that so are the staff at resolving issues.

I usually don’t make purchases online? I’m not very trusting. My fault. My recent purchase from LightInTheBox was quick and easy! The items I purchased came reasonably quick! I will purchase from LightInTheBox again! The graphics are spectacular! Funny also! Thank you for your concern.

I've purchased several items of under the counter lighting and a pair of corduroy pants so far. Everything was well-designed and just what I needed and I'm very happy with what I received, as well as surprised by the quality I got for a very low price. Shipping was problem-free and everything was well packaged and intact. I would honestly prefer to buy from an American firm, (otherwise I would give 5 stars) but Light-in-the-Box did deliver really good products for a really good price.

We are very pleased in many ways. The quality is very good. The pricing is excellent. We have had great and timely delivery. This is a great site and we plan to use it often. I am also very happy with the selection and ease of purchase. I also like the new products that show up to add to our items.

The items I orders came as promised. It was coming from China so the delivery was a little slower than expected. I ordered a jacket that was just a little smaller than the measurements they outlined. For the price it was a a great buy. Not sure if they have a warehouse in USA, but I would definitely 👍 order from them again.

Our parents loved the snowmen with the grandkids' names on them. I was wishing I would have gotten bigger ones at first but these don't take up so much room. They both have them up in their kitchen. Very pleased with my order. I will continue to check out more things on your site.

Absolutely beautiful. It's just as described as in the picture. I would recommend this to friends and family. I would order again. Looks beautiful on our Christmas tree. When you put near a light the picture and writing pops out beautifully. I'm going to order more.

Ladies Christmas T shirt. Took a month to arrive. Very flimsy fabric. The design was poor quality print and looks nothing like the sparkly design in the pictures. It is not worth the cost of returning it to the CHINA dispatch address and there is no way I would be seen dead wearing it so a total loss, not even absorbent enough to use as a duster. Cheap and nasty-looking doesn't begin to cover it. Firms need to be more upfront about shipping from China. Don't be scammed as I was.

Complete rubbish, don't waste your money, impossible to return for refund. Poor quality fabric and workmanship. The packaging was better quality than the clothing. Wish I'd read the reviews before ordering. Sick of being bombarded by texts and emails.

Not happy with the delivery restrictions to my postal area. What is the problem, and will it resolve soon. Because it seems like there is a few more things I would like to purchase. Your attention to this matter is appreciated. I am looking forward to have no restrictions to my shopping experience.

I ordered a Christmas Rug for my kitchen. When I received it was not the one I ordered. So I got in contact with Customer service. Eleonora from customer service contacted me. She resolved my problem. They are sending me the rug I ordered and I don't have to deal with the other rug return, because it wasn't problem. Thank you Eleonora for your help!

I have recommended this site to several people and shared the link. The products are good quality for the money and a great selection. My only issue was my impatience for mail time. Longer than what I'm used to from other sites. It's approximately 4 weeks for my first order and only two and half for my second order.

All sweaters from LightInTheBox seem to be very adequate and nice, just like anywhere else. I ordered a few sweaters and some long-sleeve shirts from them, which I absolutely love and was exactly hoping for. Some of the items are very subpar, but they have some good items at a reasonable price. Their website is very user-friendly, and I've purchased several times. I'm sure I will in the future.

I love the dresses and they fit prefect. The birthstone ring I ordered a size 8 but received a size 7. Very disappointed they do not have it to reorder the correct size. Everything else was great. I put in a second order for Christmas gifts for family hope to receive them in time.

I love my items that I ordered! I think LightInTheBox has awesome selections, and priced extremely fair for consumers. The quality of the items for sale are awesome, priced extremely affordable, true to size, and for the everyday consumer. No matter what style you are into - you will find something that strikes your fancy shopping with Light In The Box!

Ordered XXL pullover. Came in with XXL but was so small it would not fit a 10 year old boy. Returns Refund are non-existent. Everything is set up to screw the purchaser. Very difficult to accomplish any of their return. DO NOT ORDER FROM THEM!

I haven't had any problems with my orders. The delivery takes a while but the order was delivered. The prices were reasonable and the quality of my order I was happy with. So my overall experience with this company has been successful and I will probably order again.

Relatively good experience with LightInTheBox. The items I've purchased were of very good quality and fit (where applicable) well and were comfortable. Biggest surprise was the price and delivery of items from the vast array of products they offer. Several of my friends have seen the items I purchased and joined Light In The Box. It's an amazing company.

Very pleased with every single item I have purchased. My daughter has had me order an item and my wife. Everyone was very impressed with the great prices and great quality of everything. Shipping takes a while. Certainly, isn't fast, but at least you get what you order, and it is always just as pictured and as described. I think I have placed about a half dozen orders in the past month or two.

I heard products and satisfaction had a 50/50 rating. Not good but not bad. So I gave it a try, I've received my second order now. I can't complain company is legit. My Items range from over the top to average. Happy with products and delivery service.

I bought 2 items - men’s zipper long sleeve pullovers. The quality of the fabric was cheap. I would never wear them. I wanted to return the items, but it was a complete hassle, so I donated the items to charity. First time buying mens clothing online. Never again.

I only give one star because there is nothing lower offered. I ordered a simple coffee cup as a Christmas present for my daughter in law on November 14, 2025. They charged my card the same day, it is now December 9, 2025, 25 days later and I still do not have the product. All I get from their customer service is “please wait“. My recommendation is to stay as far away from this company as possible!

My order was supposedly “packed and shipped” on 11/22. It is now 12/9 and my order has been “out for urgent delivery” for the past 3 days, yet I still haven’t received my order. I’m at a loss of what “out for urgent delivery” means. Never again ordering!

If I could zero stars I would. They have no customer service whatsoever when trying to return something on your laptop. There is not a phone number, email and the chat option I used once is nowhere to be found anymore. I received the sweatshirt on 12/4 and have been trying to return it since 12/5. The quality is poor. The seam is showing, there is thread that is bunched together, too small and does not look like the picture at all. When I hit "submit ticket" on my laptop it does not go through. I have tried to find the chat or a phone number but they neither exists. I left the "submit ticket" window opened on my laptop and not to my surprise, it is still going in circles after 4 days. I had to download the app to my phone and will try to submit my return there.

The pocketbook I ordered, # **, is exactly what I wanted. I like its bright colors, the fabric, and the price. It also has many, many pockets that will be useful as I will put a lot of things in it. I, especially, like the fact the two outside end pockets have zippers because I plan to carry my keys in one. I am very pleased. It will be a Christmas gift my husband gives me.

Christine was the person who helped me. I typed in the wrong address and she fixed it almost immediately, then I realized I typed the wrong state. She went back in and fixed that completed my order. It was so nice to have that level of customer service. She was fantastic and I would recommend this company over and over. I will definitely be buying from them again! Thank you again, Christine.