LightInTheBox Reviews

Great value and quality. I get lots of compliments on clothing and have recommended your site to several friends. Only negative is consistency in sizes. Must view size chart on each item. I like the point system for dollars spent and decreased shipping per item for more items purchased.

I am upset that there is no customer service phone number or a live person to talk with. An item was missing from my original order and I had to repurchase it and pay another shipping charge. And I haven’t received my orders yet so I’m not rating the quality just the service.

Would give five stars but unable to renew Gold Membership!!! Like the clothes. Good quality. But all gym clothes from Light in the Box. I have ordered. Often sizes run small versus US. Size Guides often misleading.

I was sent the incorrect item, customer service gave zero reason why I got the wrong item or how I could get the correct item, they were more concerned with getting me to keep the incorrect item for a discount.

I loved reading and viewing two shirt products displayed on Facebook. I selected them based on color, length and a reasonable price. Upon arrival one shirt displayed as short sleeve was actually long sleeve and the other shirt advertised as green was actually blue. When I tried to make what I had hoped would be a smooth and reasonable return process is beyond what I can describe here. The company offered discounts for future purchases in lieu of outright return of spent money. I finally decided to just "eat" the $72+ cost and donate these shirts. I advised the customer service contact that I will never purchase from them and my lesson learned is to read the very fine print next time and make sure I purchase from a company that will stand behind their product better than Light in the Box.

Never buy from Light In The Box! They are a Chinese company (not representative of all Chinese companies) that sells complete JUNK and does not allow ANY RETURNS. So, if you are unlucky enough to have done business with these rip-off folks, you are stuck with a rotten product with no recourse to return. But hey, they offer a 10% coupon good for your *next purchase* with the company! What's wrong with this picture? NEVER do business with this company.

Very disappointed. Their return policy is terrible. While they do post their return policy, they only allow 14 days return on the items I purchased, however it sure did take more than 14 days to get the order. I even wanted to exchange for a different size, but not an option. They won't send you a shipping label, which makes returning easier. The one outfit I got was such poor quality and sizing but you get what you pay for and these clothes are very cheap. DON'T BUY.

I have had a few orders that have not fit right or looked different from the pictures…But they made it right so far. The orders were between $100 & $200 dollars. They issued me either my money back or a credit to my account at a reduced rate and keep the product…Which I liked them giving me a choice. I recommend ordering product from them!

I have been ordering from this site for quite some time. I have pros and cons... Majority of their items are quality made... I've had problems and not receiving some of the men's shirts that I have ordered.. It has always been a piece of men's clothing... Their US sizing is not to size. I find that very odd. Other than that issue, i've enjoyed being a part of the customer base.

I enjoy shopping here as the descriptions are accurate for the items I order which I find very satisfying and not always my experience when shopping elsewhere. I find the graphic t-shirts can be beautiful with such lovely designs and others with really humorous messages I love to wear. Anything that can make a passerby smile absolutely makes my day. Sometimes and I mean rarely, the sizing may off but not frequently as 99% of the time it’s spot on. I’ve only returned a couple things and the return process was easy and efficient, thank goodness. The shipping is great! Always on time and items packaged with obvious care. The Flash sales are the best! Yes, I do recommend LightInTheBox to my friends and family.

LightInTheBox has good prices & good quality items. Size chart is extremely accurate. The garment material in not always what it looks like in the picture. Make sure you read the type of material the garment is made of. Shipping is slow. I have never had to return anything, so I am not sure how that would be.

I ordered a custom made dress that I will be wearing for our vow renewal in August. I love this dress, it's beautiful and fits perfectly. We are going to Aruba in August and it's going to be in a tropical garden setting. I can't wait to show it off. Thank You so Much.

I placed my first order with you in April 2026. The package was delivered to the wrong house. In fact, the house never really existed; it was still in the beginning phase of being built! No house number, no walls, NOTHING. The delivery driver took various pictures of his delivery, which clearly showed where he dropped it off. I contacted your company, and they told me what I needed to do to get the process going to search for the package, i.e., contact the delivery company, send pictures of my house, etc. In other words, I WAS DOING YOUR JOB! You kept sending emails on how you're looking into this, blah blah blah. You were stalling, that's what you were doing. You had pictures of the delivery, and I sent pictures of the front of my house to you that showed the drastic difference in where my package went and where it should have gone!

Silvia was incredibly kind, professional, and responsive throughout the entire process. I had an issue with my shoe size, and she went above and beyond to help me resolve it quickly and smoothly. She answered all my questions patiently and made the experience stress-free. It was my first purchase from this company, and her excellent customer service really left a positive impression on me. Thank you, Silvia, for the amazing support!

Product was not up to expectations at all. Returns are very expensive & difficult at the customer's expense. Finally I gave up trying with the company and said I Will take the offer of 40% refund, but what good was that. I can't wear the dress. Looks terrible. The design was smeared on the back side. Lesson learned. I don't recommend this site at all. Bev from Cadillac, MI.

Yuriy was amazing! Took the time to understand my issue and did the right thing by giving me a credit. I have purchased a lot of items on the site and just did so just now again. :-) All the other items I had purchased in the past were the right size and also matched what was on the website. So I was really surprised that this one item was way off in size. However Yuriy addressed my issue after a few exchanges via email.

I am very thankful to Sylvia, who helped me resolve my issues quickly and fairly. I was very upset, initially, when I was told I could not return the dress, even though it had issues for me. Sylvia was extremely efficient and helpful and I am thankful for that.

I ordered a shirt from LightInTheBox. I was looking up how to create a shirt months ago, and I had it saved in my browser. I clicked on it one day, and it was like, I wanted to make a shirt. It was exactly what I ordered. It matched the picture completely, and it's exactly what I wanted. It didn't take that long at all to get to my address.

Perfect!! Excellent and fantastic service all the way. The Customer Service was so professional and communication was excellent. I was able to make an exchange for sizing, which I should have been more careful with. However, the exchange was easy and the result was a perfect custom fitted dress. I am delighted with the finished product. Thank you.

I really enjoy ordering from Lightinthebox. The service is really quick. Everything has been perfect in size colour and style as well as shipping and packaging. They even included a free item because there was a problem on their end. I absolutely love the selections and styles.

The fit and sizing are good. The graphic looks great. The quality of the shirt stitching at the collars and sleeves was unraveling before I took them out of the package. They are gag gifts, so, no need to return. I would return them if I knew they would be worn more than once. Which is unfortunate because the turnaround time for replacements would not have arrived in time. The Gag is a 27 year old photo a coworker took of his backside with my camera when I wasn't looking. Now his backside is on a T-shirt for his retirement party.

I've ordered more than 10 items from LightintheBox. All have been well made, most fit to size and so cute. I google this site and it is secure. I would recommend this site if you want cute, current styles!

I love Lightinthebox, but your shipping is too much. What happened to the Gold membership 4.99. I will no longer purchase from Light in the Box. I loved all the clothes and gadgets I purchased over the yrs. I recommend you to many people. Bought a prom dress even. But will not purchase anymore.

The 2 tops I ordered are great. Love the patterns. They will pair with so many pants or skirts. The fabric is of nice quality. I purchased a large and it fit perfectly. They wash and dry nicely and are virtually wrinkle free.

I ordered sandals, which took a little longer than I expected to arrive, but came earlier than what was said. I am VERY happy with my sandals. I ordered another pair in a different color, because I was so pleased with the first pair.

I have placed only a few orders. One was for some lights, the others were for clothing (two shirts and a hoodie). All of the orders were easily done, tracking of the orders from placement, through shipping and delivery times was provided and the deliveries were timely. The lights work very well. The shirts and hoodies are made of good feeling fabric, fit well and are well printed.

New client. Still learning to navigate in the App. But so far, found what I needed. Made mistake once and lost the use of coupon as it has an expiration date. Lots of choices and regular update of new products. Like their flash sales.

This is cheap made garbage, do not order from here, not what I seen in the photos and brand name.

I was very impressed with the quality of the items I received. I ordered a sports jacket that was fully lined inside and linen pants; both fit perfectly. The items very shipped quickly as well. My expectations were exceeded. I recommend ordering from LightInTheBox, I was pleasantly surprised.

I needed a new Fanny pack as my old one finally wore out. I ordered this one from LightInTheBox.com and it’s perfect. Compact, but with plenty of room for all my necessities. The pockets make it easy to keep everything organized. I love the color, too. The ordering experience was easy and shipping was done in a timely manner. All in all, very satisfied.

I easily found what I was looking for. I love the way you have items separated. Like dresses and pants separate. Makes it easy to find things. Once found It took no time at all to order it. You make that very easy and simple. And it took only a few days to get my item and you kept me informed. I like you guys and I like your products and how you treat your customers. And the price is right!

I have bought at least 6 dresses from Light In and 8 pant sets and have not been disappointed in any of them. I have bought casual dresses and formal dresses. You need to check the size chart for your right fit. The measurements are close to the size you need.

I purchased these v-neck tanks for the beach and honestly wasn’t expecting much, as I’ve been disappointed by some other online clothing retailers. To my surprise, they are of excellent quality, fit great and were a good value. Shipping arrived in a reasonable amount of time and communication from the company has been great. I have already ordered again from LightInTheBox and will continue to do so in the future! Highly recommend!

First rate products and selection and service all served up in class and style. 👌 Top product quality design, with great variety and value, consistent high performance, add up to a company that cares, and goes that extra mile to accommodate their customers. 😀

This dress is beautiful, and it's perfect for my performance. I'd searched all over for just the right look and am so happy I found it. At first, I was worried about using this online store that I'd never heard of before, but it kept coming up in my searches and so I went for it! So glad I did. Make sure to consult the Size Chart. Dancewear typically runs a little small, and this is no exception so be sure to measure your waist and shoulders. For reference, I am 5'5 with 17" shoulders across, 36D bust, and a 26-inch waist. The L fits perfectly.

I like the style of the men’s wear that you have, it’s just that you always have the smaller sizes, after some trials, I finally find my size in your inventory. Look forward to more of your good taste styles.

To date, I have made 4 purchases. I am very satisfied with the quality of these items. I wish I had known about this website sooner. The 2 jackets and purse are made of similar patterns. The color combinations are exquisite. The "250" Army mug is very unique.

I am practically a new customer. I had a bad experience with a package that was delivered, but someone stole it from my door. I got in touch with the Shipping Company and also with Light in The Box. I was upset, worry and disappointed. Finally, someone named Tatyana from Customer services contacted me and requested some information, after providing her with the information she needed, she apologized once again for what I went through with my order. Tatyana has a good communication skills, she showed me respect but most important she showed me empathy and because of that communication with Tatyana, I realized how responsible the Company is. I will continue making business with Light in The Box.

I made a "test" order consisting of two men's shirts using the sizing chart provided by the company. As you might predict, both shirts were smaller than the chart. Also as you might expect, customer service seems to be an AI that has been instructed to make exchanges impossible, or difficult. As I said this was a test. There will be no further orders from me.

Love this site and the quality is generally good. I have had good luck with many purchases. Pricing is good and the fire sales unbeatable. What else should I say.

I love the website. There's beautiful clouds these. But I ordered 5 tank top. I'm very ashamed of what was sent. I can't use them for cleaning cloths. I would never send a customer the shorts I received. Not happy at all with that order.

Shirt was perfect size (other XL shirts from other sites had come in small). Shipping was accurate and timely (package came on the early side of the delivery window), and communication was clear. The only funky thing was that USPS tracking indicated it was COVID tests which just seemed odd.

I have been happy with my purchases from LightInTheBox. They arrive fairly quickly and are packaged well. I find the fit to be right and the quality to be good. The styles and colours are as shown in the pictures.

Excellent products. I ordered cotton linen pants and shirts. No regrets. Excellent for size. Shipping was in continual in communication. Very pleased with all products. Budget-friendly and great price.

Be cautious before ordering from this company. Their return policy is misleading — while they advertise one thing, the reality is very different once you need to make a return. After paying for shipping to receive my order, I was surprised to learn I’d also have to pay return shipping — and customer service made sure to emphasize how expensive that would be. Instead of a straightforward return, they pushed alternative “solutions” that only benefited them: a 30% refund if you spent over $100, or just 10% if you spent less — and you’re stuck keeping the item either way. On top of that, shipping times were long, and customer service was unhelpful and borderline manipulative. If you need something quickly, expect hassle-free returns, or want transparent customer service, I’d strongly recommend looking elsewhere.

The item I chose said it was available when I placed my order. It was not. I would have chosen a replacement but I did not understand the procedure to do so. The end result was that I wasted my time, my coupon, and the entire rest of my order was delayed.

Good color on the designs, very happy with the quality of the t-shirt. Was responded to very quickly when I had an issue. Delivery was overall good, once they left item in front of house, so it got stolen instead of at the front door.

I have found so many different items from formal dresses to rugs! I discovered LightInTheBox looking for a dress for niece’s wedding and found a world of cocktail/formal attire from head to toe! A new world opened and the vendors are courteous and answer your messages quickly! This site is the cat’s meow! So easy to use. So secure. And the vendors are “customer first”.

There was no identifying which purchase I made recently I was asked to review. I bought a couple of simple dresses recently as well as a pair of capris. The pants were fine, the dresses also, but on dresses and tops there are usually no darts to accommodate larger busts and I find the midi length matronly and have to re-hem them.

LightInTheBox was extremely easy to use. Their designs were really better than any other website that I'd seen before. But the shipping is way too high since it's coming from overseas. I've used LightInTheBox twice and I had an issue with my first order. But they were very easy to communicate with. I ordered a man's sweater, and it came in a size for a kid. I explained that to them, and they said I couldn't send it back. I argued with them back and forth through the internet, but they ended up giving me only half of my money back, and they told me to keep the shirt.

Silvia was excellent. She solved the problem to my satisfaction. I liked the look of the watch but it got hung up at the numeral 11 and therefore didn't keep good time. The buckle on the band was also faulty.

Love the cute looks that are on the website. I can’t find anything like it in stores here. Items I have received are well made. I have ordered many items and only a couple were too big. Flash sale prices are great. Delivery good. If you are between sizes I would order down in size.

my valuable time when you charged me for an item I never received. It costs me less to keep the useless merchandise. Thier advertising is deceptive and procedures for correcting mistakes are designed to place the labor and expense on the buyer. They should not be allowed to sell merchandise online.

I ordered a really nice pair of shoes for my wife. 6 weeks later they never came! I used PayPal, and pay pal returned my money in 24 hrs. luckily!

DO NOT BUY ANYTHING FROM THIS COMPANY! The product was not delivered!!! As a first-time buyer, I placed my faith in this company but was screwed over. They sent an email saying it was delivered and I went outside right away to find no package. LightInTheBox has offered no evidence of delivery, just "their word". In 20 years at my address, neither I nor my neighbors have ever had any packages stolen. They are not showing any integrity but trying to gaslight me and denying any responsibility. What recourse do online purchasers have if a company is disreputable? This is why this is likely my last non-Amazon online purchase. For all of its flaws, at least they care about customer service. Again, please DO NOT BUY ANY PRODUCTS FROM THIS COMPANY> I usually never buy online clothing for just this concern.

I love shopping with LightInTheBox!!! I have purchased a lot of Evening gowns, dresses and pants sets. They are fast shippers, and prices are great. They have really good Flash Sales. You need to make sure you look at their sizing charts. The measurements are pretty much right. Your size will probably be a little bigger than you normally wear.

I ordered their electric nail clipper for my husband. The advertisement said it was for finger and toenails and had an automatic nail collection feature. It did not work on my husband's toenails, and the automatic nail collection feature did not work. Before I bought it I looked at their return policy: "LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases, a customer may want to return an item. You'll need to review our return policy to confirm whether the product is eligible for return (Return Policy: http://litb.cc/l/suWo). For items that are returnable, please follow the steps below to proceed with the return." When I let them know of the problem with the item, they DISCOURAGED me from returning it, as they revealed I would need to pay $10-$40 to return it to SINGAPORE! Despite it not working. They told me to take a picture, but there is nothing to photograph, it's a piece of junk.

There was a problem with two shirts I ordered and appeared to be smaller than shown in the size chart. Silvia was the customer care person and was most helpful and understanding when informed there was a serious problem with my internet. She told me not to worry as she would be there when I needed her. Silvia gave me instructions on what type of picture was required for her to be able to check the size which I sent to her. The shirts were indeed smaller than the size in the chart and she offered to have them replaced with ones that were larger as per my size request. Silvia was always prompt in her responses and very professional and reassuring regarding customer care. Silvia is definitely worth a 5 star review. Thank you.

Ordered 2 items (1 for daughter &1 for myself). Bummers both items needed to be returned. Contacted their C/S & Silvia replied with couple options to resolve my request for refund. Her responses were immediate to each email. They resolved my request quickly and I'm a SATISFIED shopper at LightInTheBox.

I understand that you want to sell as much as possible. I DON'T LIKE TO HAVE TO WADE THROUGH PAGE AFTER PAGE OF USELESS, UNWEARABLE CLOTHES FOR ME. Allow me to choose what I want to look at. Thank you.

Terrible. I was just though the ringer with customer service. They don't honor returns. It's drop shipping, and to return you have to arrange shipping back to China, then prove the package arrived. And then maybe you get your money back, minus original shipping and shipping insurance. By the time you're done that, even if they actually refund you, you've paid as much in shipping. They offer a measly 10% off for you to keep the product instead of attempting the return. This company is garbage. The clothes are cheap, and not as appearing on the site.

I received my luxury bottoms shorts. I am delighted with them and feel equipped for summer. Thank you so much. LightInTheBox is a priceless jewel in this world. I have been a customer for as long as I have had my cellphone to shop with. I love you dearly.

I really liked the funny tee shirts I bought. The first order was great, it just seemed to take forever to get to me. The retirement funny Tee's I bought same size, but different material didn't fit, didn't like the material. I'm waiting on another order coming tomorrow. Hope these shirts are good. Haven't received my order I bought for grandkids, or my better half. It just seems to take forever to get the products.

Every order delayed too much and even some not delivered and cancelled. Still some order pending more than month no update and even I ordered delivered wrong. I am not going to order again. Please deliver my pending order.

Unique, creative, colorful, quality products. Excellent value. Shipping time is reasonable. I have had to contact their customer service on occasion. They are prompt fair and polite. I am a customer and will continue to be.

James ordered from LightInTheBox a few times and he likes it. He liked the prices and clothes. He got some clothes and a couple of things from there for me. He also got me this flashlight, but it never worked. I tried to take it apart, but I couldn't. I also got a handheld massager from there that I thought was gonna be for your pressure points, but it actually shocks you. I needed to put some K-Y jelly on me. But it didn't come with any K-Y jelly. I turned it on, and I touched it, and it shocked me. So, I haven't ever used it. But I want to use it. I just have to get the stuff to put on my skin. If those had come with that, it would have been nice. Overall, for as little as the things cost, you get what you pay for. The clothes we've gotten from there haven't gotten any holes in them. We have washed them, and they've stayed true to size. Overall, I wouldn't complain because the pricing really is cheap. LightInTheBox has great prices and good products.

I ordered what I thought was a beautiful formal dress for my grandson's wedding, but it turned out to be poorly sewn and damaged upon arrival. It took 4 weeks for delivery. Light in the Box said it was received at the post office a week before I actually received it, by the time it was received the return window was over in LITB's opinion. I actually asked for a return the day I received the dress but was denied. They argued with me about the delivery date. All messages I left on the site have been conveniently deleted so I have no evidence that I had checked in everyday for the dress. What a scam!!! I would like to report this experience to Consumer Affairs but their home base is Singapore not the USA! I will never order anything from this company again and I would strongly discourage anyone else to order either. I think this company has very poor business tactics, cheating customers out of their money!!

This company manipulates its photos on its website to make them look much more than they end up being. In my case, 4x larger than what came in the box! I ordered two wall sconces that looked big and warmly yellow-tinted on their site - $65 each. The delivered products is chintzy, plain frosted glass, not even big enough to fit a standard lightbulb into. On the site the sconces are huge in photo after photo, placed above queen beds and light switches. Their rep refused to refund my money even after I sent carefully made comparisons of what arrived with what is on their site. They have one photo they're showing measurements in centimeters, so that was their excuse. Avoid this company unless you can afford to lose your money and have no recourse.

I always heard about LightInTheBox. I discovered it a few years ago. There was this specific item I wanted. Everybody said, “You could have got it somewhere else.” But I'm very picky about what color I wanted the item in and LightInTheBox only carries it in that color. Purchasing it went great. The app was good.

Love the clothes. For me I’ve had a hard time with sizing but my weight has been fluctuating too. I liked one outfit so much that I reordered it in a larger size and now it fits great! Shipping can be slow but that’s about the only negative. I generally buy expensive clothes but I’m not right now.

Good inexpensive, comfortable clothing. Purchased a few pair of men's shorts, materials are very comfortable and women's pants and blouses. Wife is waiting on her clothing and shopping for her next order while doing so. Shopping made too easy. Nice place to shop from, just takes a little long to receive products.

I would give it 0 stars if that was an option. This company is a scam and should not be allowed to do business. 1. Items are of poor quality and cheap material. Do not match description on the website. One dress o ordered had glitter in picture. The dress that arrived was not what was advertised. 2. Shipping as listed on site is a joke. It took weeks to get the order and customer service kept sending automated emails to keep you hooked. Items arrived long after expected based on website and were of a poor quality and were not wearable.

I am very happy with how Eleonora in Customer service handled my complaint and issue with my order. She explained the sizing used and although it was my mistake she was able to issue me a goodwill refund. Thank you.

I have made a lot of purchases from LightintheBox over the last six months. Their clothing is very stylish, well made and extremely well priced…as are their shoes and purses. The men's shirts of all kinds are especially fabulous. I have given many as gifts. I also love their variety of gadgets and miscellaneous things we all seem to need. The only reason I rated them with a 4 is due to little hang-ups I experienced with shipping and delivery. At the end of 2025 I had a few mishaps with deliveries lost along the way to me. However, I have found that in recent months they have 100% corrected that problem. Their customer service now keeps us informed much better. They now deserve a 5.

I can’t never get anyone to talk to or answer my questions! I sometimes have to send those purchases back and I have tried several times that I give up in frustration that I’m not able to wear the purchase.

I ordered a dress for my son’s wedding. I used the option of custom measurements. When my dress arrived, it could not have been more perfect. The color is exactly what I was looking for. The material is very high quality. But the best part is, this dress fits me perfectly. Even the length is perfect for me. I would highly recommend this site and I know I will order from this site again

My experience with Tatyana was a great pleasure of mine. She was kind and very helpful and understanding with my order. She was wonderful to communicate with her on my order. She kept in contact with me through my process to get the right wig I have purchased.

I recently ordered a dress from this company. The dress I received was not the dress I ordered. The dress I received was so ugly I would not even consider wearing it anywhere. SCAMMERS.

I’ve updated my rating for Light in the Box from 1 star to 4 stars due to their prompt response and FAIR resolution. However, I chose not to give a 5-star rating, as I believe my case should have been escalated to a supervisor or manager from the beginning, especially after I had already explained the situation twice. A timely reassessment at the manager/supervisor level could have led to a fair resolution sooner and avoided the need for an initial negative review.

This is company is a total piece of shit scam.. I ordered two hundred dollars worth of clothes more than a month ago, and now they just tell me that none of this stuff is in stock, and I have to have a coupon to buy other things rather than get my money back.

Long shipping time and delivery driver had a hard time finding my address although none of the other shipping companies have a problem. Sizing is an issue and no returns are allowed. I will no longer do business with this company.

The shoes looked great online, but were not delivered to my place of residence. When I contacted LightInTheBox they said it wasn't their fault, but the mail carrier that misdelivered them. This was a month ago and still no shoes or refund.

I'm very happy with the customer service, the speed of the orders, and the accommodations when a mistake is made. The quality of the products are very good, I just can't give enough compliments on this company. It like satisfaction guaranteed 😌.

The Delivery of my shirt and swimsuit was very slow. It took over a month to receive my order. I did not have my items for my event and had to pivot and find domineering else to wear. Slow delivery. Order well in advance!

One negative experience to report. LITB to me makes returns difficult and not worth my time. You should make it easy like Amazon... no questions asked and easy to send back. I have an item that doesn't fit... I found it (to me) difficult to return so I gave up. MAKE IT EASY.. DO Better.

've recommended LightInTheBox to people. I buy a lot from them. I like their merchandise. They have something for everybody and that's what I like about them. They don't just cater to one thing. I like most of the stuff I see but I've also seen gaudy stuff gaudy that I wouldn't buy. But if it appeals to other people, it tells me that they cater to other people. They’re very versatile, which is good.

Over that past few months I have been ordering from LightInTheBox and I have not been disappointed. The shipping does take longer than usual but all of the items that I have received have been very good. Just as advertised, and the prices are good too!

BEAUTIFUL maxi dress (rainbow) that fits me perfectly! I'm 5'2" (118 size S), and usually dresses are too long but not this dress! The colors are bright and flattering. It's so comfortable and I will order more in different colors! Great low price, too.

The beige and black items was picked up this morning. We don’t remember ordering it? If it sits in my cart for a week then that’s because she’s deciding whether she wants it or not and not your decision to remove it or take money and send it. We will not be sending it back but will give it to Goodwill.

Ordered a new shirt..they put the wrong address that doesn't even exist and won't resend it. We went to the post office they checked and it wasn't them or us that made the mistake. So the resolution was us to pay 50 percent for another shirt and 100percent to ship again which we already paid 100 percent for everything once. I will be contacting BBB.

Over the months, I decided to redo my 'ancient' wardrobe. Yes, it was old and tired. LightInTheBox was suggested to me by a friend. Weeks later, with a closet of new items that fit perfectly, it's fun to go out and about wearing floral, colourful, abstract items. My favourite piece has a black cat's face on the front of the shirt. What makes it unique and fun? The cat's tail is on the back of the shirt. People I don't know stop me to laugh and ask where I purchased it. Cost of my items? Excellent. The equivalent match purchased elsewhere would be more expensive. Shipping? On time. Every time. Any issues? None as yet. So, without a doubt, I will continue to enjoy purchasing the unique clothing on LightInTheBox.

I ordered a lovely dress online, I took my own measurements and used the guidelines from Light in the Box. The dress is perfect, I am so happy. Most definitely ordering from Light in the Box again.

Took my money but didn't deliver the product. Said they had no access code but none is needed. Said the zip code was wrong. The last number was wrong but still in the delivery area. A search online shows the address is unique in the city where both zips apply. I called customer service and did exactly what they suggested (contacted the carrier) but they claimed I hadn't and refused me a refund. Big scam!

I have visited LightInTheBox many times in the past year since I encountered it on the web. It is now my number one place to shop. I am fascinated with the variety of items offered for sale at the lowest prices found anywhere. Many sales are made, making it even more attractive. I have found the most unusual items for gifts, and my family and friends have been pleasantly surprised. Everyone whom I have introduced to LightInTheBox has been impressed. Most of them have opened their own accounts. I find myself looking at items offered every day, and my wish list keeps growing. My advice to everybody is to check it out! I assure you that you will be glad that you did. Also, be sure to download the app for the very best prices. The sale prices are unbelievable!

I will never purchase anything from this company again. The items looked nothing like the photos on the website. The fabric of all 3 dresses I purchased feels like cheap plastic. They expect customers to PAY to return their subpar products to boot! Awful experience and now I’m stuck with three ugly dresses that I’m even embarrassed to donate! I guess “you get what you pay for”! This company is even worse than TEMU with their false advertising for cheap clothes that are even worse than I expected.

At LightInTheBox, there are so many choices to pick from. The quality is superb & the clothes fit true to size. The choices are amazing & I find something for every occasion. Even the holidays have choices to pick from. At LightInTheBox, the reps are so responsive, if you need any help. I had my resolution solved very quickly.

As a pro musician, my on-stage appearance requires eye-catching clothes & accessories (shirts, & matching slacks, belts, shoes, boots & more). Light in the Box provides a stunning and large variety of great outfits, at amazing low prices. I get novelty wear that looks expensive, but cost the same or less than common items from national discount venues. I buy well in advance of dates new items are needed, because delivery is slow. From date ordered, delivery follows in 3 weeks using standard shipping. Slow delivery is why I gave only 4 star rating.

Sizing is inaccurate, delivery took forever, returning is a nightmare and expensive - so many emails back & forth to try to return - they do not want anything back - they do not even supply a return label to help.

This is a scam website! They show you good quality items, only to send you a cheap replica that is nothing like the pictures on their website. Then when you try to return it, they try to buy you off with a credit towards future purchases - as if I would ever order from them again! I will fight the charge with my credit card company - but lesson learned!

I'm very pleased with my purchases. Everything came in time for my event and I even got them before the estimated time. The hats I ordered are beautiful and the shoes look great. I will be making more purchases in the future.

So far, I've separately bought 4 items from LITB. I've bought a winter cap and 3 tops, all different styles. I've been very happy with each item. I think the best thing about LITB is the website, It has all info you want when buying clothes. And the prices are awesome!

I got a message this week saying that my package (shoes ordered) cannot be delivered because they were damaged, in Georgia. What can be done to get me the pair of shoes I recently ordered as soon as possible? Order number **. Tracking number **

I love the men’s line of clothing. The clothes are so much more interesting than in the stores. The material is excellent and the prices are amazing for such great quality. The delivery time was also excellent.

Horrible return and exchange policy. I tried to exchange an item because the color was not as shown. They told me it would be $20-$30 to ship it back and offered me 30% refund or 50% rewards, but turns out I can't even use the rewards for what I want!

I've made two purchases from LightintheBox. Both experiences were very good! The products purchased were good quality, better than I was expecting, and I'm happy with the style and fit. I definitely will be making more purchases in the near future!

Purchasing from LightInTheBox is very easy. They have an enormous assortment of men's clothes at ridiculously low prices. Customer Service responds extremely quick. No language barrier. They often offer discounts on a future order if a current order is backordered. Refunds are initiated in 24hrs. I would definitely recommend LightInTheBox to friends.

LightInTheBox provides good products at usually fair prices. Delivery is usually prompt. I really don’t know how to use the points that are earned by daily check in. And can’t find any information concerning how to use these points.

Do not order from this seller unless you don't care about receiving the product in a month or two. I ordered a swimsuit for a vacation, thinking three weeks would be enough time to receive the product. Nope. They always say they are working overtime, but shipments are delayed due to demand. They offer a pathetic 10% discount on a future order, but who would possibly order from them again??? They sure do know how to collect payment in a timely manner (immediately), but once they have your money, you are a victim of their complete ineptitude.

The website was great. It was kind of like Etsy or eBay. LightInTheBox is a good way to get quality products.

When I was doing a search for something, LightInTheBox popped up on my phone and I've been dealing with them ever since. Some of the shirts come from China and it's top quality. The delivery takes a long time, but the time frame is reasonable. I can deal with that. One time, one item got damaged in its shipping, but they refunded my money instantly. There was no hassle. I'm satisfied. Go ahead with LightInTheBox. You will get what you pay for.

Absolutely Bad, don't buy anything from them. Their return policy is not what they have mentioned and had a very bad experience of purchasing 2 dresses for my wife which was not fit to her so started the return process but after exchanging 3-4 emails they replied that we marked this item as Non returnable so they decide which is returnable and non returnable after purchasing even if it's mentioned that eligible for return at the time purchasing. Absolutely bad bad service and quality is also not so good.

If you are used to buying from Amazon with its consumer-friendly return policy, stay away from Lighinthebox. I tried to return them. The response was "You have to pay shipping back to Asia of $10 to $40." I clicked to go ahead with the return and then got an email saying they would give me a 30% refund if we kept the shirt. We clicked that. The refund is a store credit or give them your bank account information and they will send the 30% to your account. I will not be ordering anything ever again from them, so the store credit is worthless. To return item they say it may cost $40.00 dollars.

If I could leave a 0 star I would. Paid 104 for an item... They are giving me back 85....It is costing 66 for shipping back to China. SCAM. SCAM. SCAM!!!!

I bought fairy lights 10/25. Decide I needed more in January total $114.00. With intent press the reorder button. I received solar outside lights. I received $42.00 back. That’s $50.00 they kept. That sucks.

I ordered five pairs of men’s shorts in different styles and colors. The total cost was $112, including shipping. Two of the items I received were incorrect. One was the wrong color — I ordered green but received dark brown. The second item had the tag cut off, was much larger than the size I ordered, and was also the wrong color (yellow instead of red). I attempted to follow the website’s return instructions, but was unsuccessful. After dozens of attempts, I was unable to resolve the issue. As a result, 40% of my order was a complete waste of money and time. There is also no U.S. contact information available. I am very disappointed and strongly do not recommend doing business with this company.

My fiance was looking at some shoes and he accidentally pulled LightInTheBox up. It came up with shoes and from then on out, we've seen they had everything. So, we've ordered from there a couple of times. We ordered ankle boots for each one of us in the winter for Christmas. He liked the boots really well. For Valentine's Day, I got him two shirts and he got me a summer dress because it was clearance, it was really cheap. He tried the two shirts on today, they fit him really nice. Everything that I bought fits me well, too. I always look at the reviews to see what other people in the US think, how it fits them, and they usually guide me on whether or not I want to get a medium or a large for myself. It's pretty much worked out real well.

I was looking for something for Christmas. My wife was able to find these particular t-shirts at LightInTheBox which we then ordered. Unfortunately, the delivery took longer than we thought. We had two sweatshirts on top of the t-shirts. The size of the sweatshirt that was for my wife was right, but the sleeves were too long. They hung almost five inches beyond her hands. I usually wear a 2X size shirt. The t-shirt I got fit but when I tried the sweatshirt in 2X, it was so tight that I could not pull it down over my body. Both of the sweatshirts were unusable.

Eleonora was very helpful in assisting with my recent order. She was quick to explain the steps necessary for the return process and made it very easy to do. Thank you for the great customer service - it is very appreciated!

I recently purchased 2 pr of ear muffs for $32.77, which were sized extra large and were of poor quality. I wanted to return them but was informed that it would cost $10-$40 to ship them back. They recommended the option of them giving me a 10% reduction to keep them. After turning that option down, they offered a 20% reduction. The other option was to get a 20-40% credit. There is no way I would want to take a chance on buying from them again because of their quality, sizing and lack of a reasonable return policy. I will be donating these ear muffs to Goodwill. Buyer Beware!

I ordered $201 of holiday wall hangings. They shipped it in two packages with Uniuni. They could not find my house, even though given explicit directions (don't think the drivers speak English). The packages were sent back to LightInTheBox distribution. They resent one which actually got delivered, 3 months after the holiday. After 21 emails they claimed the other package was "destroyed" and the shipping insurance only covered "lost". They offered me a $96 refund for what cost me $161.

SCAM!! Buyer beware!! Purchase from companies that you know will deliver like SHEIN, TEMU, Walmart even Amazon. I’ve been waiting for my merchandise since mid December. They responded to my repeated requests for merchandise and/or refund but each come back with “it’s a process”. I don’t know where consumers affairs got 30 days for a refund. It’s been way more than 2 months… SCAM Light in the Box is no good.

I purchased some shoes from LightInTheBox recently and I like their website. A friend of mine had told me about them and I just downloaded the app. I've been shopping there ever since and I'm very satisfied in my experience with them.

I have found that the quality is pretty decent, the prices are reasonable, and the selection is improving. Shipments are sometimes delayed and at least one of my orders failed to ever be delivered, even many months later. This was remedied with a full refund and sincere apologies.

I love your selections and quality of clothing I've ordered in the past. I still haven't received this order I ordered weeks ago. It's probably because of the weather. Would have been super cool if I didn't have to search my email to find y'all. My other orders with other companies and all messed up. I really love what I ordered for my husband and myself. I'm just waiting for this order. I received my husband's T-shirts *4*** they fit great. High wick and high quality. I love my monarch blouse and I'm waiting for my duplicate one, blue one and a fun spring butterfly blouse in a different style... just waiting on them. Thank you.

There are two things I like most about the Light In The Box shopping site... The uniqueness of the products and the value. Coupled with the various rewards and special markdowns, I have found myself visiting this site more often than other online stores.

I ordered a black and white jacket BUT received a brown and black jacket. I contacted LightintheBox. They asked me to send pictures which I did. They said that the tag said that the jacket was black and white, like I was lying to them. I surely can tell white from brown. They wanted me to take a picture of the jacket out of the bag BUT you can NOT return it if the jacket was removed from the bag. Not only are they accusing me of lying, they also think I'm dumb.

Don’t purchase products from Lightinthebox. Their products are of inferior quality and they will not refund your money, instead requiring you roll a 30% refund toward another purchase.

Greetings, What can I say… I love, love, love, love this site, and I’m not one for shopping, as I’m clothes, shoes, or any shopping! They have some really cool prints, as well as fabrics. The professionalism, commitment, dedication, and timely-shipping time is a 10 out of 10. (A ++++++++++)!! A truly wonderful experience. The only thing that would make this site a better store is, if the shipping and taxing wasn’t as much as it is. That is my only somewhat negative comment. Thank you, great folks at LightInTheBox.

Very happy customer. My order arrived on time. And my order is exactly what I expected. The turtleneck is true to size. The tactical sweater is a little short on the sleeve but true to size. My American sweater size is an American large size. I ordered a large on light in the box. And the sweater fit like an American large, but the sleeve is a little short.

This company is a scam. Their customer service team is rude and accusatory, offering no help or resolution. They claim packages are shipped and delivered with no proof or evidence. They use a shipping and tracking company that can not be verified or contacted from the US. They have now stolen my money as they've provided no product or service. Beware of this scam!

If you are used to buying from Amazon with its consumer-friendly return policy, stay away from Lighinthebox. My wife ordered some sweatpants for $33. They were too big. She tried to return them. The response was "You have to pay shipping back to Asia of $10 to $40." We clicked to go ahead with the return and then got an email saying they would give us a 30% refund if we kept the pants. We clicked that. The refund is a store credit or give them your bank account information and they will send the 30% to your account. I will not be ordering anything ever again from them, so the store credit is worthless. Furthermore, there is no way I'm giving my bank account information to LightInTheBox. The pants will be going to Goodwill. $33 went down the drain.

Yes, Tatyana is an excellent customer service specialist. I give her a 5-star rating. I just don’t like when purchase a product and return it, you can’t get a full refund that was charged on your card when the merchandise was damaged when you the customer received the item or items.

Danica was very professional, polite and friendly. She resolved all of my order issues promptly. I order lots of items from this company. They do good business with me as a customer. From start to finish you are always kept informed regarding your orders. I will continue to use this company. Thank you Danika.

I really like the Shirts. The art work on them is excellent. The prices are very good. I received my four orders in time. I like the many variation and availability of so many items to choose from. Excellent items. The clothing is very lightweight.

The products I ordered were just as expected and very comfortable, I had accidently typed the wrong address and the customer support team managed to fix the issue and my package arrived at my house right on schedule. I will be ordering more things in the future, and referring friends to the site! Thank you.

I have been pleased with the ease of shopping with Lightinthebox, and the things I have purchased have all been pleasing. I get compliments every time I wear something from here or display something I have purchased here.

We got a Christmas present for my nephew. They have lots of choices. The products are well-made and the ordering-to-delivery process went very smoothly. He enjoyed the gift very much, and he was the hit of the gathering when he put it on.

They do not send what you order then send inferior product. They have no return policy and no customer service. They have no phone number. AVOID AT ALL COSTS. YOU WILL NOT RECEIVE WHAT YOU ORDER. Impossible to return any items. THIS STORE IS A SCAM.

I ordered a vacuum sealer that came damaged. A hinge was broken; a release tab was broken and a booklet had very very small printing that required a magnifying glass to read the print. It gave directions for use in Chinese also, but the English translation didn't make sense. e.g. "When the machine is Stop using, please don't discard) into the machine between the upper and lower shells." Also the plug was not made for USA circuits. On the positive side, I was given Merchandise Credit and was also offered a refund minus shipping costs.

I give them a 3 because I've had good experiences in the past. However, my last order, THEY switched my address to an old address in my account. I never received my order and despite many attempts to recitfy it looks like I'm out of the money. Just beware if there is any problems, help is unavailable.

LightInTheBox is a great store. They don't have as big of a variety as a lot of other ones do. But what they do have is good. My very first purchase was my wedding dress over 20 years ago. It's been a very good experience. If I order an item and they run out of stock, they not only don't charge me for the item, they will give me a credit towards the next thing I should order. They don't tell me what I have to use it for. It's just whatever you order next will apply the credit.

I’m really frustrated about a $250.00 purchase that I never received due to “ An anomaly”…. And it’s lost in California somewhere. It’s been reordered, but crickets…. Again!! Supposedly, it will be here Jan 29. I originally ordered it Nov 5, 2025. What on earth is going on??

Terrible customer service. Product didn’t arrive in time. They simply stopped replying, and the product wasn’t even that good. I emailed them multiple times and they ignored my emails. The shipping delivery time was missed significantly.

The product I ordered looked great online. The shipping time was extremely lengthy. Upon arrival, the item was well below expectations: very cheaply made in China. Don't think I will give them another try.

Always very helpful and understanding. Each member of customer service has always been helpful. This time I had the pleasure of working with Danica with my issue. I recommend Lightinthe Box to others often.

Great products. Time in transit from China to USA was nearly 1 month. I like two shirts but wish the time in transit had been better and more communicative. Stayed in USA for over 2 weeks.

Really enjoy product, there were no damages, I like the app because so much to see and good quality items. Easy checkout just takes long time to receive package. Like the points that I earn towards coupons to get more.

Have made several purchases. Sizing is consistent and I like the fit of the shirts in general. Had an issue with not receiving 2 shirts I ordered. They were great about placing a reorder and shipped them to me promptly.

Easy process and timely. Sizing is simply about reading the guides and all comes in correct. It’s great and they have some unique clothes. I would recommend to anyone. Again, just read through size charts to be safe.

I have ordered with LightInTheBox many times and have enjoyed the quality of clothing and Items I have ordered. Great company. They make things right. The clothing received is packaged well and fits as the size I ordered. Will be ordering again. They have an amazing Selection of things to order. You won't go wrong by trying them. Glad I did.

Ordered 2 tops at Thanksgiving for the holidays. Received them 30 days later, so strike one. The sizing on both ran much larger than size charts on website, strike two. Finally, in order to return them, I'd have to mail them back to Asia, for which LITB informed me would cost $20-40 and take 2 months for refund - strike three. But they KINDLY offered a 30% refund, no questions asked. I took the offer and was thankful that I'd only be out for 2 tops in learning this lesson.

Buyer beware. I ordered a dress in early December for a Christmas event. The item never arrived. After weeks of back-and-forth, including multiple confirmations of my address and repeated requests from the retailer to “contact my local carrier,” USPS ultimately confirmed the package was seized due to counterfeit postage and would never be delivered.

Products are poor quality and not as pictured. The product took almost a month to arrive. I purchase a pair of suede dance shoes for men and the smell was horrible. They also had a 2 inch stack heel, not made for a male dancer. They do not want to refund the money.

Avoid. Sent a sweater that did not look like what I ordered at all. They offer discounts for you to keep your order, knowing the quality is poor. It is profitable to them either way. This is not an ethical company. A month late on my order, btw. I am filing fraud with my credit card company.

I have always been very happy with everything I've purchased through the company. I had one little problem, but Customer Service was wonderful and very helpful! I will definitely continue to buy products through Light in the Box!

I've ordered clothing, purses and jewelry for here, everything is good quality and made very well, one thing I wasn't fond of was sleeve length on some of the blouses, I like them to come to the wrist, these are longer and go down on my hand. Could be that's the style now. But all in all very pleased with my purchases and don't have any problems with this company. Also customer service is very good at helping if you have a problem or question.

I love all your clothes. There is only one fault. After washing clothes they look like I've wore them a long time. Dull in color and material looks so wore. Otherwise they are beautiful until washed. Dull in color.

As far as the products that I purchased; I am happy with how they look and felt where I am unhappy is the amount of time it took to receive them. I ordered on December 6 and didn't receive until January 9. I fully understand that the products are imported and it takes extra time to receive. When I placed the order; it said delivery would be December 16-21 but in actuality it came 3 weeks later. And the only reason it came then was because I contacted customer service and they sent a new order. I never received the original order. Customer Service was very helpful and they solved the problem which I appreciate. I would still consider ordering again but; I would order 2 months before I need it.

Ordering was an absolute ordeal! Got several messages that my payment wasn't complete when it was, and that my order had been cancelled. Then got messages that my order was on the way and I STILL haven't received it!

The merchandise I have purchased are of very high quality. The items arrived packaged well to prevent damage. I have received several compliments of the apparel I purchased and wear. Very comfortable and appears very durable.

Items purchased were of excellent quality. Delivery and wait times explained and communicated wonderfully well. Customer service staff (I had to do an address shipment change) were cordial, professional and exceeded expectations. I really like this company!!

Everything I have ordered has been very good. Great quality customer service is fantastic. I'm going to be shopping this site from all my clothes. Everything I have bought fit great. Pants, jacket are very comfortable. Material are great

I had high hopes, but wasted $91.00. I ordered two dresses for my wife, one medium and one large in two different fabrics. First, I assumed at least one would fit--neither fit even close to properly. Both were very baggy on her, especially on her waist, even though she regularly wears a U.S. medium size. Both of these dresses appeared on the website as much better tailored. Second, the product quality is very poor--the fabric and construction of each dress might as well have been done with tissue paper. When trying to set up a return, LightInTheBox makes the process so arduous and expensive that it's not worth the time.

Do not order from this company! Their products are horribly made (extremely poor quality), they won't refund 100% (start at 30%), and they make you send the clothes back to China on your dime. This is the worst purchase of my life. SCAM!

The returns are a nightmare - return shipping to Asia from the US is more expensive than the items cost. The customer service is not good. But the worst of all is the low quality of the products. A jar opener did not work. It was not damaged, just not operational at all. Another product was of such low quality that I wanted to return it. It’s cheaper to throw the out or donate than to return them. If I could rate it a zero, I would.

My first and only purchase was two men's shirts. Long sleeve one black and one a purplish color. The sleeves on the shirts were way too long; the buttons were very hard to button and unbutton. The material was not what I expected. I immediately sent a message indicating I wanted to return the items. It took a couple of days, and I heard back asking me to keep the shirts and they would apply a 60% credit for other items or give me back a 40% credit. I said I wanted to return the items and asked for a return label. I heard back and they told me they did not give return labels, and I would have to return to the address given. It was China! To return them would cost almost as much as the purchase. I told them I would report them to my bank and the Better Business Bureau. They did not respond.

I ordered seat covers for dining room chairs that looked great on the website. When the product was received it was clear the quality was extremely poor and the covers did not fix as advertised. I contacted the company explaining the issue and asked for a refund. Lightinthebox offered a discount to which I explained that the covers are not what was advertised and I would like a full refund.

I place an order in early December, a Christmas gift for a family member. Grew more concerned with the arrival of the package as time went by. Four then six weeks and no package. I grew concerned so emailed the company. They did respond back and told me to check with my neighbors and postal carrier for the whereabouts of said package. After more investigation I keyed in the tracking number into USPS website and found out the put counterfeit postage on the package and the package is now property of the USPS. Still waiting for a refund. Put in a claim with my credit card company. I will never do business with this company ever again. This is my experience so be cautious if you order from them.

I really like your products. Quite a little to choose from and seems to be a good product. That's part one. Part two is customer service. Things dont always go the way you thought but customer service is often the grace in the grime. This time around it was dealing with Tatyanna. I ordered a product I liked that was a waffle print pullover. I was going to make the order and the site prompted me to match it with bottoms. OK, Great! What I received was a disappointment.

I really like ordering from the light in box app! I mostly use it to buy unique gifts and let me tell this does not disappoint! I tell everyone about this app! My only con is the shipping, but that's either hit or miss these days no matter where you shop. I haven't had a major problem with shipping it's just that sometimes some items take longer than others to arrive but other than that I'm happy with my experience using this app.

While I was not satisfied with the product ordered, my customer service experience with Silvia was exemplary. She was too notch in taking care of my concerns and in making things right. Thanks, Silvia, for handling things for me!!

Giving 4 stars only because of the mix up with what I ordered and what received. I ordered 3 different Christmas hats 2 of each. One was out of stock so that was cancelled but of the other two I received 4 of the 1st and none of the 2nd. The initial reaching out to customer service was a bit confusing but once I got through Eleonra did a great job of getting things straightened out. So 5 stars to Eleonra!

Placed an order on 11/14/25 for Christmas. Still haven’t received them. They want my credit card number to pay for information about my orders, not happening. I would highly recommend NOT using this company. Will probably never receive my order

I ordered a shirt that was described as "Men's Waffle Polo Shirts Textured Sports & Outdoor Casual Quarter Zip Long Sleeve Fashion Comfortable Zip Up Pocket". As it turns out, there is NO pocket on the shirt. Not on the breast or the zipper on the arm. The breast pocket is nothing more than a piece of material made to give the appearance of a pocket and the zipper on the arm is just that, a zipper. There is NO pocket there either. Not to mention that the shirt is garbage and is made from inferior material which is never going to stand up after one or two washes

I ordered some shirts and sweaters from Light in the Box but it was a pretty long wait. It took a while for them to come. But they have some good products and I might use them again.

Product was quality material and vibrant color. Value was outstanding. Ordered for Christmas and was pleasantly surprised that it arrived ahead of schedule. Will be ordering again from this retailer. 3 pack of men body builder t-shirts.

I am very satisfied with Light in the Box. I had questions, they message me fast, with a answer the stuff I ordered. Was a little later, but with Christmas, and all they were busy, but I will buy from there again. Also I did not know I could use my points. I asked and they answer same night. So very happy with all. Thank you.

A girl that I worked with had on something that I liked and I asked her where did she get it from. She told me from LightInTheBox. I went on their web page and I started researching it. I decided to order something. And everything I ever ordered from them, I've been pleased with the good quality. So far, my experience has been good.

I was very disappointed in the quality of a product I had ordered but because of Silvia’s prompt and friendly service I will continue to purchase items from LightInTheBox. Obviously it was a mistake made on my order and it swiftly taken care of. Thank you Sílvia for your patience.