LightInTheBox Reviews

Had issue with birdbath fountain, got in touch with LightInTheBox customer service. They were very helpful. Questions were answered in a timely manner. All in all great experience with this company. Quality products. Would definitely recommend to friends and family.

I have found LightInTheBox consistent with the quality of goods I have purchased from them. I have found the pricing to be fair to inexpensive when on sale. Delivery times have also been good and not overly long.

Highly recommend this company. I've ordered shoes that I get a lot of compliments on. Their delivery service is very good as they let you know status and make sure items are received. They get back to you if you have any questions on your order.

I ordered many times pans, shirt, They had good quality, affordable, and size was fit. And fast shipping, LightinTheBox offers a great variety of clothing blanks at competitive price points.. Communication with their sales team is usually good, a reliable option overall.

Their website is very easy to navigate, which makes purchasing a nice experience. They offer everything that one can put on their body.

This was my first time to order several items from LightInTheBox. They were too big. I was lucky enough to correspond with Eleonora about exchanging sizes. She was nice and treated me like I was her only customer…. And the best part was, she got right back to me and kept in contact. Her customer service is why, once I find my correct size, I will continue to buy more dresses from your company.

I had the best customer service experience ever with your customer service representative Eleonora. She went above and beyond!! She made sure that I was satisfied with the options available and explained all details thoroughly. But most of all she responded promptly to all of my messages. Great Job!!!

To date, my experience with this company has been mainly positive. I like the variety of products and the company tries to resolve my issues ASAP which I appreciate. I usually wait for flash sales when the price of the items better matches the quality or unknown nature of the products. I will keep shopping with them unless something drastically changes.

Ordered some shirts, they looked nothing like the pictures. I got scammed. Very cheap and took forever to get.

I really enjoy this site. It has a wonderful variety of beautiful women's shirts and very reasonable prices! The process to purchase any item is very easy. The delivery of what I ordered comes in a reasonable time. I would recommend this site to anyone!

Their return/refund policies are not customer-friendly. They are company/profit-friendly. When something doesn’t fit, they make you jump through hoops to prove it doesn’t fit, offer you a 10% of what your cost was (and you already paid a lot for shipping). They also say you can keep it, but if it doesn’t fit, one doesn’t want it.

I have placed three orders with the fourth on the way. Although the pictures make the shirts look more shiny they’re still nice shirts and are of good quality and I’ve had a lot of compliments on them. Only thing is the shipping and handling seems a little bit much

I'm pretty happy with this site. I have purchased quite a few items. If you have to return an item, it may not be worth it. The items are very affordable, you can either keep an item and get cash back or send it back. In my opinion, it doesn't pay to send it back.

I'm an idiot.. Why I chose to use a company that ships out of China with a return policy that is absolutely absurd, is beyond belief.... Bottom line do not buy clothes from LITB.. It costs more to return the items than the item themselves.. Shame on me for doing such a dumb thing.. Use Amazon!! If it doesn't fit.. Return it for free!!!

Silvia was incredible supportive and helpful when my package was delivered to another building on a different street. She helped me open a ticket, guided me in sending photos of the entrance to my building, and kept me informed as the company slowly followed its protocols. Her communication skills are excellent and she truly understands the meaning of customer service. You are lucky to have her!

Luis is the most awesome customer service representative. Excellent communication, professional and kind. Issue resolved immediately. When my item arrived damaged I was offered a discount to keep the item but Luis understood I wanted a full refund and he made it happen.

LightInTheBox just popped up on my screen and when I made a purchase, it was a nightmare. The products I received were substandard. The clothes are polyester and hot. They're either too big or too large. I would never purchase anything again from this company. I spent a couple of grand over the months and I eventually had to cancel my charge card, because somebody up there kept sending me stuff I did not even order. The pictures on the website are not accurate at all. They show you one thing and when you get it, it's a toy. It's not even the real thing. I never even received a lot of things. You try to contact them and you never get through. I'll just mark it up as an expensive lesson.

Quality clothing with a sense of fashion at fair prices. If you take advantage of pop-up offers you can get a good deal on good clothes. I have not had to return anything and I am satisfied with the quality of the clothing.

I was excited to order a new outfit for my granddaughter's graduation, but disappointed in the outfit when it arrived. Being new to online shopping, I wasn't aware of the return policies, etc., so ordered the dress and two different sizes. I was having a lot of trouble trying to understand how the returns worked, and then heard from your employee Silvia, who was most helpful you're getting the money returned to my credit card. I really appreciate it her help, because I'm elderly and not tech savvy. She was both responsive and very kind to me.

I like the items on Lightinbox so far. I bought 4 items and I got 1 item back, teeshirt. Love it. Plus delivery instructions were followed. That's important right there. I walk with a walker due to health reasons. If put on front porch I would have a drastic fall to get it off the porch love. Now I am waiting for 3 more items to be delivered. 1 is being delivered today, another teeshirt.

I have finally found a company that has clothes true to the size they should be. I'm beyond sick of getting clothes that are too tight. So then I order big the next time and those are way too big (Temu).

I enjoy shopping with LightInTheBox. They have so many choices! And if there are any issues, (rare so far) they handle it quickly and proficiently. The App is easy to use, and gives a lot of information about each item. If you need anything for the 250th anniversary of America they have it!

Do NOT buy from LightInTheBox. I truly regret this purchase — I wish I had never ordered. What I received was nothing like what was advertised, and the quality was honestly very disappointing. I waited so long for shipping, only to feel completely let down when it arrived. Customer service was unhelpful and made the situation even worse. The return process is frustrating, and you’re left feeling stuck. Please save yourself the stress — expect disappointment and keep your money.

I ordered dance shoes on 5/26/26. Today is 6/8/26 and the order has not been processed or shipped.

I like the price and the variety of items that LightInTheBox has. I buy a lot of clothes, shoes, the little household trinkets, and stuff like that. The prices are phenomenal, and the quality has been really good, too. My favorite item is a dress that I just got. It's like a stretchy cotton, but it's comes just below the knee. It's got really pretty aqua and teal. It has different colors like that, and then it’s got a pinch at the bust. It's pretty.

I saw two dresses on Light in the Box that I ordered for my summer wardrobe. Somehow the order was duplicated. This was probably my fault so when I realized this I sent numerous messages to delete the duplicate order. I received no response and decided when the duplicate order arrived I would return it for a refund. What a mistake!! One of the dresses was much too large even though I used their measurement chart. I followed their instructions, answering their questions and sending pictures showing product measurements. All I got was an answer saying they would notify the manufacturer and explained their return process is time-consuming and "did not want to hassle you (me) much over it".

Silvia was helpful with my return options. She told me the process of returning the item, and I quickly chose an option that was convenient for me. She was quick at responding. Thank you for the ease of return Silvia!

A number of weeks ago, I ordered a shirt from LightInTheBox, then after a considerable delay, they sent me the wrong shirt. When I emailed them, Silvia replied and was very apologetic and very helpful in getting the matter straightened out by refunding the full amount of my order. She did an excellent customer-friendly job, and I am a happy camper again. I had previously already ordered two shirts from LightInTheBox, which I am very happy with; and I plan to order more. Thank you!

I’ve been pleased with everything I have gotten so far just a little pricey. Just like I bought six shirts and they were all over $20 then bought three more and they were a lot less. I like a lot of the stuff I see that I’ve been looking at lately probably will order something else in the future just some of the pricing. That is the only thing that will keep me from getting more than maybe that I want.

I been a customer for you quite a while. I'm happy about the products I received and glad about the delivery process. I'm looking forward to shopping and continue to be grateful for any and all discounts for being a loyal customer. Keep up the good work and sales. Stuart ** of Kansas City.