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Fantastic service from start till end. Very good prices compared to Danish prices, and with low postage price and toll insurance nothing can go wrong. The charger to the frontlight was broken when I got it, but I just wrote LightInTheBox and they just sent a new one.
Awful, awful website. They are not UK based so you have no recourse. I ordered an item which they cancelled two weeks later. They advised me they had refunded my money, but what they don’t tell you that it is refunded to your LightInTheBox account. After a couple of weeks, I got in touch with them again and they said I had to request a withdrawal. They approved it and said they had refunded the money. It is now three weeks after they apparently refunded my money. They say the delay is due to transfers across intercontinental banking and that I should expect to have to wait a further six weeks! Didn’t take that long for them to take the money out of my account did it?? Effectively they have stolen my money. I don’t expect to receive a refund now, a month in and can only plea with people not to keep a bunch of sharks like this in business. DO NOT BUY FROM THEM.
Very good LED Light Car Bulb. Best quality for low price. I received the item in good order and very well packaged. It lights very bright. Very durable. Highly recommended. I will buy more of them. Very satisfied.
This is just the beginning. I'm taking this viral. I have never experienced anything like this. I blame myself a little for not reading the reviews 1st. I placed my order on Nov. 21. Order status states is shipped on Nov. 25. By mid December I contacted them to find out where my package is. The order # is **. They assured me I would receive it by 1/1/19. Well here we are at 1/5/2019 and nothing. I opened a ticket and now they tell me... Get this... They want me to wait 3 more months!!! What??? I'm so done. We need a new word for it. This is unbelievable to me. I have ordered many items from overseas and never had anything remotely like this happen. They constantly ask you to be patient. I'm at my limit. I asked for a refund. They had no problem taking my money when I placed this order. DO NOT EVER, EVER, EVER order from this site.
This is supervisor from Lightinthebox, I would like to help. Sorry but at Consumeraffairs order number and ticket number cannot be shown by public here for me the number shows as **. Could you please kindly send me again the order number via private message?
The shipping time depends on the shipping method you selected, if you select the postal service, the shipping time pf which is always longer than expedited. I will help to check the order statues once get your order numbers.
Please no worries, if there is any problem caused by our fault, Lightinthebox will take full responsibility for that.
Thank you for understanding and support.Sincerely,
On November 10th, 2018 I ordered a Dress and it never arrived, I am in constant communication with their Customer Service and it is the worst experience of my life, I just want my Money back but nothing has been done. They keep asking me to wait, first was December 24th and now two more days. Their complaint process is the worse and they do not have a live person you can call and speak to. I will never order from them again and will advise all my family and friends on Social Media NEVER to buy from them.
This is supervisor from Lightinthebox. we would like to help.
Could you please kindly offer me your order number so that we can help to check it for you?
Please no worries, if there is any problem caused by our fault, we will take full responsibility for that.Sincerely,
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Very good and reliable store, has great products and excellent customer service. The variety of electronics like smartphones and smartwatches is also great. I bought a smartphone and the delivery was very fast.
I was aware of the store through a Telegram group, who recommended LightInTheBox. Initially, I was reluctant to buy, especially distrusting the insurance for taxes and fees, imagining that the store would put a lot of difficulties in reimbursing the values that could possibly have in the customs. To my grateful surprise the store promptly sent the product that well packaged and in perfect condition. They promptly refunded the extra amount I paid for taxes, giving me security and building confidence for new purchases already made at the store. I recommend and much to LightInTheBox.
I had to send my 3d printer back for RMA. It took 2 weeks to finally get a return label. Then another 2 weeks to get a status of my return and they said they will no longer stock that item. My options were to buy something else or get a full refund. I requested a full refund and now they deleted all my customer support cases showing my return history. I'm not sure if this is a system glitch but seems very shady, especially seeing a lot of reviews of them charging and not shipping items. I'm hopeful PayPal will help but I would stay away from this company at all costs. I rather spend the extra money elsewhere.
This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But could you please kindly advise me with your order number so that I can help to check?
Lightinthebox really treasure our clients and always would like to help out. If there is any problem caused by our fault, we will take full responsibility.
Please no worries. I am looking forward to your reply.Sincerely,
Fast smartphone, ideal size, excellent camera, fast digital sensor, the delivery was fast and currently use the device without any problem, battery gives to use for a whole day. For those who like a clear picture screen, this smartphone is great.
Yet again problems. Yet again problems with this "online shop". I ordered two different orders, paid for with credit card and the payments both cleared (ordered 25 & 30 December and paid for) but still they have not sent my items yet. So that means that when you order something, it will not be sent for another week, even though you have paid. I contacted them and was told that both orders should be sent on the 8th. If not, I should contact them again. Let me give you all an advice... Stay away from this shop. Every order, I had to contact them for one reason or the other. They are NOT worth it. Do avoid.
this is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But please kindly note that only items in stock can be shipped out within 24 hours. If you selected Made to order items or presale items, the processing time is always longer than 24 hours. The info can be found on every product page.
we do suggest you to check the processing time before you add the item to cart. We are also trying to ship all orders as soon as possible.
Could you please kindly advise me with your order number so that I can help to check?
If there is any problem caused by our fault, we would like to take full responsibility for that.Sincerely,
I was happy with my purchase from LightInTheBox. The response was quick and I could follow the progress of the order on the website. Their customer service is great. They reply very fast and are available are friendly. The value for price is very good, the quality of the products is also good. The product I ordered was made to order so it took a few more days before it was shipped but it was worth the wait.
Standard speed shipping, good packaging. Soft and comfortable fabric. Hangs loosely but not too badly on me - I got an XXL and I'm a US 6. Fabric is a bit thin and it's not tailored like it looks in the picture, much more draped.
My Halloween costume which I ordered for a party was delivered after the party, it took much longer than the time they said. I returned it as soon I got it, I received a response from them saying they received the costume and would be refunding me minus the shipping, well it's been 1 month and still no refund. No way to get ahold of them by phone.
Please kindly note that usually we keep in touch with our customer via tickets. could you please kindly advise us your order number or ticket number so that we can help to check?
we do sorry but if the order was returned by your reason, we cannot refund the shipping fee. I am willing to help to check again and if there is any problem caused by our fault, I will offer a new solution for you.Sincerely,
If you want to return an item, forget it! The soul destroying, convoluted returns process is designed to make customers give up or risk a nervous breakdown. After a great deal of wasted time I eventually received a returns form (felt like I was finally getting somewhere), despatched Item following all instructions to the letter by registered post to a depot in Poland, where I know it arrived the first week of December. My purchase was a throw, which cost 88.18 euro plus a further 40 euro to return. Now I have no throw, no refund and no way to contact LightInTheBox, unless I take yet another ticket and go through the whole horrible returns process again. Bizarrely, this process does not allow you to continue without submitting photos of item too. How am I supposed to do that? When I log onto the website, it says my issue has been resolved. This is not true. My ticket number is **. Perhaps LightInTheBox would care to respond?
we do sorry but could you please kindly let us know your order number or ticket number via private message?
Please no worries, we are always willing to help out. Please let me check what happened so that I can help.
Thank you very much for understanding.Sincerely,
I have bought a number of items through this company. They have massive and hugely varied selection of items. I have bought times such as wall art right through to car stereos and even a tiara. On very single occasion that I have contact with LightInTheBox they are amazing. Super friendly and helpful staff are available and I have found all intersections to be great. Even if I needed a refund due to my own error with one of my orders, there was no issue and my money was refunded quickly. The items themselves have been exactly as described and always arrive very quickly. I will continue to shop through LightInTheBox and would seriously and highly recommend them to others.
I ordered the HomTom S9 Plus smartphone for $139 + shipping $10. Tracking info was good during the waiting period as it comes from Hong Kong. This is the lowest price I could find anywhere. It works fine with my MINT Mobile service and with the 4G network, 4G RAM 64GB it should never have an issue with too many apps. I enjoy the larger screen size and so far have no issues, battery life is really good. Camera nothing to brag about but ok. I wish it had the newer C type charger port rather than the old micro USB. But it works fine with my existing chargers. I have not been able to find a good bump proof case other than the one included. Nice it has a screen protector preinstalled. Overall very pleased.
I have been ordering from this site only for almost two years now. The quality is one of a kind and I do not trust my hair needs to any other sites. I get great prices for extraordinary products and I will continue to order for my future needs.
I placed an order on Nov 7 for a feathered cape that I wanted wear for New Year’s Eve. My payment was processed almost immediately, but I never received my cape. All tracking info says it’s being processed in China (for a month now) and their customer service keeps telling me to check with my local post office, which I have several times. I lost $35 ordering from this company, hopefully I can warn others not to do the same!
This is supervisor from Lightinthebox. we would like to help.
we do sorry that you have not received the order. But Please kindly note that the shipping time depends on the shipping method you selected. If you need the item urgently, we do suggest to chose Expedited, which only takes 2-7 days to delivery. If you chose postal service, it's safe but always takes longer.
Please no worries, if there is any problem with your order, we would like to help out.
Could you please kindly advise us your order number so that we can help to check?
we are looking forward to your reply.Sincerely,
Any time I have purchased items from LightInTheBox, it has been a pleasure dealing with them. I am kept informed of the progress of the purchase. The quality of their goods is excellent. Their prices are great and affordable and I will continue to ship with them when requiring any items I need.
Ordered a drone for a Xmas gift at the end of November. It arrived 31st December but wasn't delivered due to a customs and handling fee being required. Nowhere on the site did it mention that the thing even came from abroad or that there would be anything more to pay. So it missed Christmas and is sitting at the Post Office until I take it up with the company as to what they are going to do about refunding me. A bad experience and no way of contacting them except by electronic 'ticket'. Wish I had gone to Amazon!
This is supervisor from Lightinthebox, we would like to help. Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
Could you please kindly offer me your order number so that I can help to check? If you had the tax insurance, I will apply fully tax refund directly.Sincerely,
Two watches arrived that were defective. On one the two hands were loose on the dial, and the other one got stuck at 10:45. Photographs of a particular kind were required of me, and when I was finally able to provide them I was told the 30-day return period had expired. Defective products and horrible customer service should serve as a warning!
I ordered something as a Christmas present and despite the site indicating it would be with me in a couple of days, it took 10 business days, missing Christmas. Please be realistic with shipping timelines before the order is paid for, rather than after paying, informing nearly a week later of the new timelines. I also keep getting spammed with promotional emails from them and no matter how many times I unsubscribe or update my email preferences, I continue being spammed. I never signed up for these mails and have tried to find a customer email to request removing me from the mailing list and it’s impossible to find.
The promotional emails are “no reply” and on the “contact us” page has is a blurb about contacting them but has no contact details!! It’s incredibly frustrating as a consumer experience when retailers try complicate the customer support process. It also feels very unprofessional and suspicious in my opinion and is the quickest way to lose my custom.
we sincerely apologize if the order was delay for Christmas. Hope it still will be a good gift choice for New Year.
Please kindly note that items in stock can be shipped out within 24 hours, the processing time of made to order items and presale items is always longer. The info can be found on product page before you add the item to your cart.
And the shipping time also depends on the shipping method you selected, if you need the order urgently, we do suggest you pick expedited, which only takes 3-7 days to delivery.
Usually customer may contact us via ticket, which you need to submit through your order. Could you please kindly advise us your order number and email address, we will help to unsubscribe if you don't want to receive our emails again.
we are looking forward to your reply.
Happy New Year!Sincerely,
I ordered "pair of shoes v" - for the price of 1 pair in a normal shop. The size was great, they look lovely and I had several dancers asking me where I bought the shoes. They are very firm on my feet and I can dance great with them.
I am Brazilian and a few years ago I was looking for a website to buy international. I found Light In The Box, and I do not regret it. For me the best shopping site on the internet, I have already made several purchases and never had problems, always products of excellent quality and arriving on time. I recommend Light In The Box always!
I ordered Bluetooth receiver for my car. I got the shipment in 2 weeks. Amazing BT receive. It works good and I am very happy with its product. I can stream my music to my car audio system. I can use my phone hand free.
I ordered the straps on the Mi Band 2. They came in about a month. The quality of the level. The parcel was tracked on the whole route. Quality packaging. Customer service is on top. Recommend!!! Good site, good buying!
The quality of the product is excellent, they have very varied and original products. It arrives in perfect conditions and in the marked period, very fast shipping. Everything perfect, a great company, they are serious and formal people.
Though the prices are low, but these people are cheaters. I booked dresses on 1st December and paid extra money for the courier services. As promised I should have received it in 10 days from the Shipping start date, which started on 5th December. But I didn't receive even on the 15th. After that I had raised ticket and got a new date as 25. Now even on 26 I raised ticket, and got a new date which is 5th January. Truly cheaters. My ticket Id is **. Pathetic service. Never buy anything. You will not get the parcel nor the money.
This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find the previous representative did not provide you with the accurate information. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction. I'd like to explain it to you.
Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 9-17 business days (12-24 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped via ePacket-track-HKB on 2018-12-05, with the tracking number LM359410729CN. So your order is not delayed. Normally you shall receive it before 2018-12-29, which is 24th days of shipping.
Tracking Link: https://t.17track.net/en#nums=LM359410729CN&fc=03013
Online update tracking information: [2018-12-11 13:17 Sweden, The shipment item has arrived at the country of destination]Your package has arrived in your country. Normally your package should have arrived at the post office, but the delivery could not be
arranged very soon due to the busy schedule. In this case, we suggest you to contact the local post office for help to check the package status. If the package has arrived there, you can claim it back directly.
I also had conducted new Ticket ID =19177351 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Quick processing time and delivery. Products as described on the website. They are always helpful and kind to resolve any problem. They paid my customs fees despite I've forgotten to add the full insurance. Highly recommended.
I returned an article some months ago and after several emails, requesting a credit on returned product, I still have not received this. I am not giving a star rating as I am very disappointed. I would like to receive some communication from the company. I think that enough time has lapsed and my money should be returned.,I do wonder if the company thinks that I will give up. I assure them that I will not. I am determined to receive my money back. Every email they send advertising their products serves to remind me that I am waiting.
We are delighted to help you. As for your case, could you please firstly advise us with your Order Number?
Please also advise us the Tracking number and website link to track so that we can track the return package for you. Thank you for your cooperation and understanding in advance.
We are looking forward to hearing from you.
LightInTheBox.com Company Information
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