LightInTheBox Reviews

I purchased these v-neck tanks for the beach and honestly wasn’t expecting much, as I’ve been disappointed by some other online clothing retailers. To my surprise, they are of excellent quality, fit great and were a good value. Shipping arrived in a reasonable amount of time and communication from the company has been great. I have already ordered again from LightInTheBox and will continue to do so in the future! Highly recommend!

First rate products and selection and service all served up in class and style. 👌 Top product quality design, with great variety and value, consistent high performance, add up to a company that cares, and goes that extra mile to accommodate their customers. 😀

This dress is beautiful, and it's perfect for my performance. I'd searched all over for just the right look and am so happy I found it. At first, I was worried about using this online store that I'd never heard of before, but it kept coming up in my searches and so I went for it! So glad I did. Make sure to consult the Size Chart. Dancewear typically runs a little small, and this is no exception so be sure to measure your waist and shoulders. For reference, I am 5'5 with 17" shoulders across, 36D bust, and a 26-inch waist. The L fits perfectly.

I like the style of the men’s wear that you have, it’s just that you always have the smaller sizes, after some trials, I finally find my size in your inventory. Look forward to more of your good taste styles.

To date, I have made 4 purchases. I am very satisfied with the quality of these items. I wish I had known about this website sooner. The 2 jackets and purse are made of similar patterns. The color combinations are exquisite. The "250" Army mug is very unique.

I am practically a new customer. I had a bad experience with a package that was delivered, but someone stole it from my door. I got in touch with the Shipping Company and also with Light in The Box. I was upset, worry and disappointed. Finally, someone named Tatyana from Customer services contacted me and requested some information, after providing her with the information she needed, she apologized once again for what I went through with my order. Tatyana has a good communication skills, she showed me respect but most important she showed me empathy and because of that communication with Tatyana, I realized how responsible the Company is. I will continue making business with Light in The Box.

I made a "test" order consisting of two men's shirts using the sizing chart provided by the company. As you might predict, both shirts were smaller than the chart. Also as you might expect, customer service seems to be an AI that has been instructed to make exchanges impossible, or difficult. As I said this was a test. There will be no further orders from me.

Love this site and the quality is generally good. I have had good luck with many purchases. Pricing is good and the fire sales unbeatable. What else should I say.

I love the website. There's beautiful clouds these. But I ordered 5 tank top. I'm very ashamed of what was sent. I can't use them for cleaning cloths. I would never send a customer the shorts I received. Not happy at all with that order.

Shirt was perfect size (other XL shirts from other sites had come in small). Shipping was accurate and timely (package came on the early side of the delivery window), and communication was clear. The only funky thing was that USPS tracking indicated it was COVID tests which just seemed odd.

I have been happy with my purchases from LightInTheBox. They arrive fairly quickly and are packaged well. I find the fit to be right and the quality to be good. The styles and colours are as shown in the pictures.

Excellent products. I ordered cotton linen pants and shirts. No regrets. Excellent for size. Shipping was in continual in communication. Very pleased with all products. Budget-friendly and great price.

Be cautious before ordering from this company. Their return policy is misleading — while they advertise one thing, the reality is very different once you need to make a return. After paying for shipping to receive my order, I was surprised to learn I’d also have to pay return shipping — and customer service made sure to emphasize how expensive that would be. Instead of a straightforward return, they pushed alternative “solutions” that only benefited them: a 30% refund if you spent over $100, or just 10% if you spent less — and you’re stuck keeping the item either way. On top of that, shipping times were long, and customer service was unhelpful and borderline manipulative. If you need something quickly, expect hassle-free returns, or want transparent customer service, I’d strongly recommend looking elsewhere.

The item I chose said it was available when I placed my order. It was not. I would have chosen a replacement but I did not understand the procedure to do so. The end result was that I wasted my time, my coupon, and the entire rest of my order was delayed.

Good color on the designs, very happy with the quality of the t-shirt. Was responded to very quickly when I had an issue. Delivery was overall good, once they left item in front of house, so it got stolen instead of at the front door.

I have found so many different items from formal dresses to rugs! I discovered LightInTheBox looking for a dress for niece’s wedding and found a world of cocktail/formal attire from head to toe! A new world opened and the vendors are courteous and answer your messages quickly! This site is the cat’s meow! So easy to use. So secure. And the vendors are “customer first”.

There was no identifying which purchase I made recently I was asked to review. I bought a couple of simple dresses recently as well as a pair of capris. The pants were fine, the dresses also, but on dresses and tops there are usually no darts to accommodate larger busts and I find the midi length matronly and have to re-hem them.

LightInTheBox was extremely easy to use. Their designs were really better than any other website that I'd seen before. But the shipping is way too high since it's coming from overseas. I've used LightInTheBox twice and I had an issue with my first order. But they were very easy to communicate with. I ordered a man's sweater, and it came in a size for a kid. I explained that to them, and they said I couldn't send it back. I argued with them back and forth through the internet, but they ended up giving me only half of my money back, and they told me to keep the shirt.

Silvia was excellent. She solved the problem to my satisfaction. I liked the look of the watch but it got hung up at the numeral 11 and therefore didn't keep good time. The buckle on the band was also faulty.

Love the cute looks that are on the website. I can’t find anything like it in stores here. Items I have received are well made. I have ordered many items and only a couple were too big. Flash sale prices are great. Delivery good. If you are between sizes I would order down in size.

my valuable time when you charged me for an item I never received. It costs me less to keep the useless merchandise. Thier advertising is deceptive and procedures for correcting mistakes are designed to place the labor and expense on the buyer. They should not be allowed to sell merchandise online.

I ordered a really nice pair of shoes for my wife. 6 weeks later they never came! I used PayPal, and pay pal returned my money in 24 hrs. luckily!

DO NOT BUY ANYTHING FROM THIS COMPANY! The product was not delivered!!! As a first-time buyer, I placed my faith in this company but was screwed over. They sent an email saying it was delivered and I went outside right away to find no package. LightInTheBox has offered no evidence of delivery, just "their word". In 20 years at my address, neither I nor my neighbors have ever had any packages stolen. They are not showing any integrity but trying to gaslight me and denying any responsibility. What recourse do online purchasers have if a company is disreputable? This is why this is likely my last non-Amazon online purchase. For all of its flaws, at least they care about customer service. Again, please DO NOT BUY ANY PRODUCTS FROM THIS COMPANY> I usually never buy online clothing for just this concern.

I love shopping with LightInTheBox!!! I have purchased a lot of Evening gowns, dresses and pants sets. They are fast shippers, and prices are great. They have really good Flash Sales. You need to make sure you look at their sizing charts. The measurements are pretty much right. Your size will probably be a little bigger than you normally wear.

I ordered their electric nail clipper for my husband. The advertisement said it was for finger and toenails and had an automatic nail collection feature. It did not work on my husband's toenails, and the automatic nail collection feature did not work. Before I bought it I looked at their return policy: "LightInTheBox hopes you will be satisfied with every purchase you make, but in some cases, a customer may want to return an item. You'll need to review our return policy to confirm whether the product is eligible for return (Return Policy: http://litb.cc/l/suWo). For items that are returnable, please follow the steps below to proceed with the return." When I let them know of the problem with the item, they DISCOURAGED me from returning it, as they revealed I would need to pay $10-$40 to return it to SINGAPORE! Despite it not working. They told me to take a picture, but there is nothing to photograph, it's a piece of junk.

There was a problem with two shirts I ordered and appeared to be smaller than shown in the size chart. Silvia was the customer care person and was most helpful and understanding when informed there was a serious problem with my internet. She told me not to worry as she would be there when I needed her. Silvia gave me instructions on what type of picture was required for her to be able to check the size which I sent to her. The shirts were indeed smaller than the size in the chart and she offered to have them replaced with ones that were larger as per my size request. Silvia was always prompt in her responses and very professional and reassuring regarding customer care. Silvia is definitely worth a 5 star review. Thank you.

Ordered 2 items (1 for daughter &1 for myself). Bummers both items needed to be returned. Contacted their C/S & Silvia replied with couple options to resolve my request for refund. Her responses were immediate to each email. They resolved my request quickly and I'm a SATISFIED shopper at LightInTheBox.

I understand that you want to sell as much as possible. I DON'T LIKE TO HAVE TO WADE THROUGH PAGE AFTER PAGE OF USELESS, UNWEARABLE CLOTHES FOR ME. Allow me to choose what I want to look at. Thank you.

Terrible. I was just though the ringer with customer service. They don't honor returns. It's drop shipping, and to return you have to arrange shipping back to China, then prove the package arrived. And then maybe you get your money back, minus original shipping and shipping insurance. By the time you're done that, even if they actually refund you, you've paid as much in shipping. They offer a measly 10% off for you to keep the product instead of attempting the return. This company is garbage. The clothes are cheap, and not as appearing on the site.

I received my luxury bottoms shorts. I am delighted with them and feel equipped for summer. Thank you so much. LightInTheBox is a priceless jewel in this world. I have been a customer for as long as I have had my cellphone to shop with. I love you dearly.