LightInTheBox.com
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About LightInTheBox.com
LightInTheBox is a global online retailer based in Hong Kong known for discounts on a wide variety of clothes, gadgets and home goods. At the time of publishing, LightInTheBox has an overall rating of 3.5 out of 5 stars from 549 qualified reviewers. Although a majority of these consumers were satisfied, some reviewers reported issues with customer service. Its website is available in multiple languages, including English, French and Spanish.
Pros & Cons
Pros
- Frequent discounts
- Rewards program
- Large selection
Cons
- Limited returns
- High shipping costs
Bottom Line
LightInTheBox offers a huge, often discounted selection of clothing, home goods, beauty products and tech, but many reviewers had trouble receiving their orders or getting full refunds for missing products.
LightInTheBox.com Reviews
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Reviewed Sept. 19, 2023
This is the 2nd order I've placed for hats with this company. I show horses in carriage driving and these hats are PERFECT for my needs!! Economical, well made, very pretty, hold up, etc. They are definitely my go-to for this need! I will most certainly look to Light in the Box for future hat needs. I've also found lovely, lightweight shirts to go under my driving jackets. Very pretty, nice design and colors, lightweight so works for showing in hot weather. I am very pleased with these items.
Reviewed Sept. 19, 2023
I have purchased about 75 shirts, 30 plus pair of pants/shorts, 5 dress shirts, 10 jackets both business and outerwear. I've been mostly satisfied, the items were for the most part as described. The only order that I got that was wrong after going back and forth was made right. So on the overall I would highly recommend.
Reviewed Sept. 19, 2023
This is an absolutely beautiful jacket. Fit is true and the colour is rich. Great value and will be purchasing another in a different colour. I have been very happy with the delivery time and customer service when contacted. The surprise sales are great for picking up different items!!! Thank you for the great items.
Reviewed Sept. 19, 2023
I had a problem receiving the wrong size and they took care of it quickly and offering more than one option. I also had a separate item that was sewn incorrectly. I was able to quickly get a refund for the item. Nice company to deal with and offers easy resolutions.
Reviewed Sept. 19, 2023
I have purchased mostly clothing thus far. And, I got to say that the prices are very good. The product items are decent. Decent quality. What is also evident. Is that this store has a HUGE variety of items to buy! And some great sales. I give a 5 star review, also because the delivery of items is actually bit bad. Pretty quick for international delivery.
Reviewed Sept. 19, 2023
As a first time buyer, I purchased Woman's Pant Sets and Dresses. All were well made and true to size. All were as described and pictured. The prices are so great that you can get a whole new wardrobe for your closet! They arrived within a reasonable time and in good condition. I highly recommend LightInTheBox for your updated clothes.
Reviewed Sept. 19, 2023
So far love everything I’ve received, great prices and great quality!! You just need to be sure to read reviews on sizing. I have been telling my friends and clients about this site and they seem very excited to use it, I guess because of my enthusiasm. Will continue to order as I am pleasantly impressed!
Reviewed Sept. 19, 2023
Was skeptical when we first ordered. On our first order, we received the shirt we wanted but with the incorrect pattern. Light in the Box gave us multiple options for return or discount. We reordered and received the exact product (plus additional items we ordered were perfect!) Would definitely recommend. Reads the reviews.
Reviewed Sept. 19, 2023
As you can see, I order a lot from Lightinthebox.com. I've never been let down. I have ordered shoes, clothing, electronic equipment, household items, Holiday items and not once have I been disappointed. I will keep using lightinthebox.com and also recommend to my friends which I already have!
Reviewed Sept. 15, 2023
This product arrived quickly and as described. Good value. Fabric seems to be of good quality and the sizing is correct. If you are looking for a nice light weight warm weather pant this is for you. Would definitely recommend. Fabric seems to be of good quality and the sizing.
Reviewed Sept. 15, 2023
Their website is user-friendly. Except the other day, I lost the things that I was ordering, and I found them a day or two later. Mostly, I buy stuff that's on that flash sale and it's cheap and it's also cheap to send back. Most of the fabric is nice, but with some of the material, you can't tell. It doesn't say on there that it doesn't have any elasticity. But I bought some things and then the next time, it's on there for $1.99 instead of $5.49.
Reviewed Sept. 14, 2023
I love ordering from LightInTheBox. I was disappointed on how hard it is to return something. This is the first thing I have returned and thought it would be easier to return. This has nothing to do with the product. Just was too small. Thank you for listening.
Reviewed Sept. 14, 2023
Item listed at a good price. Much cheaper than comparable products listed on other online shops. Ordered and received within 10 days - very reasonable as it had to be shipped overseas. Delivery time is not an issue as long as one plans in advance. Item was as described with accurate sizing according to the size chart provided. Simple and easy transaction.
Reviewed Sept. 13, 2023
36/48/72 Colors Wood Colored Pencils with Wrap Set Sketching Drawing Kit Pencil Case and Quick-Drying Cationic Antibacterial Towel Bath Towel Large. Both of these items were very nice and exactly as described. I would recommend both of these items to anyone who wishes to order them. The colored pencils came in a very nice carrying case. I was very pleased with them.
Reviewed Sept. 13, 2023
I purchased a pair of wedding shoes that are absolutely gorgeous and matched my dress perfectly. I order according to the measurements but found they were too small when they arrived. I requested an exchange for the next size up without realizing this item was labeled as made to order and not returnable. Customer service was great in explaining why I could not exchange or return and offered a 50% of the order price coupon toward repurchase. I was very pleased with the outcome and highly recommend LightInTheBox!
Reviewed Sept. 13, 2023
Super responsive customer service! Had a slight issue with one of the items I ordered and customer service was able to help me resolve that issue quickly and professionally! Thank You! My order was shipped fast and the packaging was sufficient for the items I purchased. I will definitely be using Light In the Box again
Reviewed Sept. 13, 2023
I thought I found the perfect dress, paid $49.99 for it, and it is too small in the upper body. Disappointed. I have two dresses now that I cannot wear and have paid for. Sending them back may cost me an additional $40 for shipping and I have already spent approximately $58 plus tax. I get back 10% if I keep them. I am so sad about the whole thing!

Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101586082 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Sept. 12, 2023
Quick sent! Good size! I love the fabrics! Don't be shy to order! Good service! I did more than 20 times for more than 1000$. Always happy with everything - clothes and furnitures! Congratulations! Keep going! Bravo! Service excellent, rapide.
Reviewed Sept. 12, 2023
I was pleased with my purchase. Pleasantly surprised at how cute the dress is. Wore it to a luncheon and got many compliments. Very cute and plan to wear it on an upcoming cruise in a few days. Will order more things. Price is right and shipping was fairly fast.
Reviewed Sept. 12, 2023
I was very pleased with my items. I ordered one golf shirt, first to check sizes. It was a little big, (size small) but good quality! I ordered 10 more golf tops in Xsmall and they all fit perfect! I am very happy and feel the quality is excellent for the price! Have ordered some exercise items and am awaiting their arrival. Thank you LightInTheBox!!
Reviewed Sept. 12, 2023
I really like the wide variety of items for sale, the details given and the ease to order. And the shipping costs were reasonable and it arrived quickly with good tracking. I ordered a black tweed waistcoat, and found it on sale, and saved many dollars here than on other sites.
Reviewed Sept. 12, 2023
This order shipped and was delivered within 5 days of placing my order - the quickest delivery of anything I've ordered. All three items I ordered fit. The woman's tank top and Zip hoodie sweatshirt both match the online images perfectly. I was very happy with my purchases and the delivery.
Reviewed Sept. 12, 2023
I ordered a retro console and everything went smoothly, the shipping was on time and in a good shape. The product was well build and great to play with, suddenly it was defective and I had to ship it back. The procedure was well accompanied by the client service, and after shipping it back and the procedure for the refund went positively I got my money back and decided to get me a new one. The current unit is running amazing, I am really satisfied and having a great time with it. I recommend shopping on this platform. Good job!
Reviewed Sept. 12, 2023
You see something you like, pick the size and the color and bam, you're done. Order, pay and it gets delivered promptly. When I got it, it was exactly what I saw online, the right color and design. We are very happy. I think I'll start on my Christmas orders now. Why wait till Christmas.
Updated review: Sept. 21, 2023
This is a special thank you to the service representative from LightInTheBox who helped resolve a number of issues I had with garments that I had purchased. Megha was extremely professional. Her emails were very clear and respectful. She made every effort to ensure customer satisfaction and retention.
Original Review: Sept. 12, 2023
I have spent HUNDREDS of dollars since I started shopping on your site in May 2023. At first, quality was excellent and sizing was consistent. I checked the size charts for each garment and purchased according to the US sizes. HOWEVER, recently the measurements for the US sizes are extremely inconsistent. It is impossible to guess which size to purchase. Too many of the garments are HUGE.
Pictures do not match the garments. Some sweaters are shown as fluffy and they are definitely not. Sweatshirts are not made from sweatshirt fabric. They are smooth and not soft on the inside. They are merely heavy t-shirts. Return postage from Canada is over $100 per garment. This is YOUR fault, not mine. The 10% reward credit is insufficient and takes more than a week to appear on the account. Furthermore, it is impossible to get help from customer service. Your videos do not match what happens on the app. I used to widely recommend your site. Now the opposite is true.
You need to:1. CAREFULLY correct your size charts.
2. Ensure the garments match the pictures.
3. Be honest in garment descriptions (sweatshirts are NOT made of sweatshirt fabric, sweaters described as knitted are often just t-shirts, etc).
4. Make it easier to contact customer service and correct the app to match instructions. It is IMPOSSIBLE to create a ticket through the app.
5. Points should be redeemable against ANY purchase.
I am extremely unhappy. I have gone from loving your company to being extremely frustrated. Sincerely, Lenora

Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101586114 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Sept. 12, 2023
Customer service responded immediately to fix my issue. Reporting an issue was fast and easy. Their communication and concern was very pleasing. They solved the issue with the customer in mind. I will do business with Light In the Box again. I would recommend this company to my family and friends.
Reviewed Sept. 12, 2023
I have ordered a number of items from Light In The Box and have never had an issue. I am very picky about my clothes and have not been disappointed. I am also somewhat impatient when waiting for something or for that matter anything but the wait times between ordering and receiving is tolerable. I will be using Light In The Box again and would not hesitate to recommend Light In The Box to a friend.
Reviewed Sept. 12, 2023
Very nice clothes and great prices. Quality is great and design is with the times. I have never been disappointed in anything I ordered. Delivery has been good and ordering online has been a real convenience. I found a better selection online than in the store. Have always had free shipping which is great.
Reviewed Sept. 12, 2023
The colors of my 3 selections are stunning, so much so that I went back and ordered a 4th! My biggest issue thus far is that the sizing is kind of all over the place requiring me to study the sizing chart carefully. I find that most of the sizes run somewhat small.
Reviewed Sept. 12, 2023
I love my sweatshirt. Came as described and the fit was perfect. The product is of good quality and is super soft. The sweatshirt logo is me to a tee. The items was shipped in a timely manner, and I received it in a timely manner. I highly recommend this product.
LightInTheBox.com Company Information
- Company Name:
- LightInTheBox.com
- Website:
- www.lightinthebox.com