LightInTheBox Reviews

I would like to give a shout out to your customer service representative Silvia for her quick response in handling my order and refund. I appreciated her courtesy and professionalism in resolving the issue. I give her 10 Stars ⭐️.

Very pleased and great experience with Karin. Quick and kind resolution! What could have been a negative result with the product received, lead instead to a steadier trust and faith in future purchases.

I recently ordered an item from LightInTheBox, and while I was initially excited about my purchase, I was disappointed to find that the print on the item arrived blurred. I reached out to customer service for assistance, and I was fortunate enough to connect with Yuriy. Without hesitation, he arranged for a refund, making the process seamless and stress-free. I appreciate Yuriy's dedication to customer satisfaction and his ability to turn a frustrating situation into a positive experience.

I have 7 days to return an order. I cannot get into my account because they have my email wrong. Funny how I get multiple emails a day advertising. There is no way to make the correction. Every time I try a link I get an error notice. There is no way to contact them. Very unhappy. My order No.** "Payment confirmed: Thank you for your order. Your Order No.** is being processed."

There are a lot of things that I've ordered that I really like! Then there are a few that I should have returned because either the size, material or just not the quality that I expected. The shipping rates are very high so I never pay full price for any of the items. I've recently stopped purchasing from this site because my Credit Card had been hacked twice within minutes of a purchase in the last 3 months.

The order arrived quickly, the blouses were as pictured. The fabric quality is poor, scratchy, stiff, wrinkles are difficult to remove AND the blouses were way too short, hitting at the top of the waist. I expected the length to at the hip line. The fabric did not shrink when washed and dried. The colors did not fade. I will wear them, but not to church.

Loved every item of clothing that I ordered from LightInTheBox, which all fit perfect and very comfortably. Their clothing uses the most softest material that feels like you're wearing silk. I highly recommended LightInTheBox online services to all looking for amazing clothing.

Don't order from this site. It's a rip off. The shorts I ordered did not look like the picture on the website. They looked old beat up and used. Then when I tried to return then my options were either get a 50% store credit or 30% of my money back. And I would also have to pay $40 for the cost of shipping the shorts back. The shorts were $38. So that's just their way of telling you: NO REFUNDS without directly telling you no refunds for their shoddy products. Any positive reviews on this site about them are either bots or reviews that they wrote themselves. All across the internet customers have the same complaints I do.

Do not purchase. This is a huge scam. They took my money and never delivered the product. Contacted customer support several times. No credible response, only automated messaging. Huge waste of time and money.

I'd recommend LightInTheBox to a friend. I saw it on Facebook. I thought what I got would be a funny gift for my boyfriend and his friends. I saw it and I thought it would be funny and cute. So, I bought it. I clicked on the LightInTheBox website and that was done. It was easy. The product was a good price, I got it quickly, and it is of good quality when I got it.

Quality products at competitive prices. Adjust clothing sizes up a little to fit, but I like the shirts quite a bit, especially the casual shirts. Shipping takes a little longer than I would like, but that's a minor quibble.

Excellent and fast customer service. People are polite and very efficient. Delay for a response is very short and that is the way I like it. Solution was found after only one request through the customer service department.

I love Lightinthebox. 📦 They have magnificent quality Christian themed ✝️ teeshirts I buy on a regular basis at the best prices around ...God bless you in Jesus Christ mighty and precious holy name. Your friend in Christ Jesus, Barbara ❤️

The clothing products are so varied in size that it is hit or miss as to whether something will fit. The return process is horrendous. They don't offer a return label and the process is so frustrating that you don't want to bother. They try very hard to give you discounts instead of allowing something to be returned. I WOULD SUGGEST TO STOP BUYING FROM THIS SITE - I KNOW I WILL!

When I purchased your product at first I was of course skeptical, for reason I have been burnt in fashion online before, so I thought well maybe this place is different, so at first I think I ordered t shirts, something simple, very inexpensive, got the shirts. They were good, nice, lightweight, comfy shirts, so I decided to order other things, they have so far met my expectations to some extent, it only seem that they weren’t as steady as advertised, I wore them and used them and they became my go to shoes, so here I am telling you that so far I am happy but tight budget now due to external reasons, but it is ok, I am not finished. Thank you for a great product so far.!👍

I saw an ad in the Happy Color app and thought I would check it out. My first order was silk flowers and I liked them so much I ordered a different type for the hanging basket in the photo. I am spoiled by Amazon Prime but happy that the shipping from LightInTheBox is not bad, maybe a week to ten days. This site is definitely worth a visit.

I bought 3 pairs of shorts. The shorts that were delivered looked nothing like the shorts in their catalog photos. When I tried to return them I found out they don't refund money. Of course they're in China. They only give you a credit to get ripped off a second time. Bad business. Will never use them again.

I give Silvia 5 stars for her role in resolving my “wrong part” issue. She replied promptly and professionally and the problem was finally resolved. I gave less than 5 stars because I had expressed the problem clearly in the beginning but was doubted several times (not by Silvia) before an acknowledgment was made that I had received the wrong part. I also had difficulty using the prescribed methods of making the problem known. I have bought a few things from LightInTheBox and have been happy with them.

Everything fits nicely. Sizes are right on, a few things were not as they appear in the picture, the only big problem I have is that it takes too many days in transit. It should never take over a week. But overall the merchandise is nicely made. The shirts are lightweight, I was worried about buying shoes but they were true to size, comfortable.

The size on shirts were not correct. Also they sent shirt designs were not what was ordered. Also they sent large when I ordered 3xl. They also refuse to take returns on these.

I ordered the United States 250th Anniversary Hat Bald Eagle Embroidered Patriotic Baseball Cap. When the email from Lightinthebox came I saw in had an approximate date I was supposed to receive the cap. I waited until that date then decided to track the package. I found out that the cap was sent to somewhere in Florida. Upon checking with Lightinthebox, they stated that since the package was already shipped, I needed to contact the USPS to get it rerouted. I believe since they sent it to the wrong address it was their job to get it routed to the correct address. Since they stated it was out of their control and I should try to get the package from USPS, I decided to cancel the order with my credit union.

I saw LightInTheBox on Instagram. So, I tried it out and they have good products. The website looks great so far. I love it. I purchased mostly clothes, shoes, and hair products. The corporate suit I brought there looks perfect to me. To me, the quality of the items has been low, not to my expectation, but the fitness looks great. It's just the quality is not up to what I get from other US vendors.

I ordered a T-shirt for my wife for the 250th US anniversary. We always wash the shirt prior to wearing. Upon washing this shirt, the flag and lettering peeled off in the washer/dryer making an incredible mess in the machines as well as on our other clothes. These were simply decals that peeled off in multiple pieces upon the first wash. I have never seen anything like it. Do not do business with them - they have incredibly cheap quality for a low price. Beware!!!

Hello, TWIMC: This Company is no doubt one of the biggest Scam Artist in the World with a "if you try out product, you can't return it policy", that's bull. If you're products performance doesn't work up to a customer's satisfaction or standards, then it should always be an open return policy. Nonetheless, this company isn't professional at all. The advertisement of the so called A/C Unit for your Car was entirely disappointing. The Toy Gadget couldn't Cool Off a Shoebox if you wanted it too. Their was no sign of cool air at all, although the tiny machine digitally displayed that. I immediately shipped it straight back to the Light in the Box Company who is located in San Francisco. I'm highly incensed about not receiving a refund, this company should be seized once and for all.

Was skeptical at first about ordering these shirts online. Have had problems with other companies. This company is easy to order from on line. Shirts came quickly. True to size. Good quality. Lots of choices. I found the prices to be very reasonable.

Packages were not delivered by shipping co, money was never refunded.

The online ordering was quick and easy. Shipment was timely and accurate! LightInTheBox is a great company to do business with, I was very pleased. The product I received was exactly as described.

Customer Service was very responsive. They understood the problem and solved the problem for me very quickly. Wonderful service! Picture on item purchased did not match what was sent. Showed 2 storage bags, but ordering only delivered one per order. They refunded the price as store credit, but allowed me to opt to return credit to my original method of payment.

The patriotic blouse I ordered was just as described. The colors were sharp and the design was perfect for the July 4th celebrations. Love the feel of the material. The size chart worked perfectly for a great fit. I will definitely be ordering other merchandise in the future.

Disappointing experience. Quality and sizing was poor. Return policy was frustrating and unsatisfactory resolved. I recommend you do not order from them.

Silvia’s Service was very responsive and helpful with my request for a return. It felt like they were going to make it impossible but they needed detailed photos showing exact measurements of the items received. It took some time to resolve but it was resolved expeditiously once I provided the photos

Ordered polo shirts for a group. Ordering and shipping went pretty smoothly. Got the shirts and they are not what they described. Material was very heavy for a summer polo shirt. Now the bad news. Trying to return is a nightmare. They will refund money either to your account (not a full refund) or a very low price to you. Trying to return the shirts will cost more than the shipping they charge you. Reason, you have to send it back to China instead here in the states where they shipped from. I would never buy from this company again.

I received four shirts, three of which I did not want to keep. When I requested a return, I was informed that I needed to return them to China and so the best thing is for me to keep the clothes and get a 30% refund or get a credit of $50 (for $100 purchase) that goes toward new purchase. This was not what I wanted but when I asked for shipping instruction for a full refund, the instruction were so ridiculous that I gave up! Not only were the clothes a cheap fabric but inconsistent sizing. Two items were too big, one was too small. I would be cautious about ordering from this company! Returns have to be shipped to China within ) days and the return instructions not clear!

1-star. This is a scam, avoid this company. Ordered two men's shirts. What arrived didn't match the listings: wrong colors, wrong material, wrong fit. I have video and photo proof comparing the actual items to the product photos, the color difference alone is obvious side by side. Filed a return. First rep (Jonathan) tried to charge me a $6 label fee on a return caused by their own error. A second rep openly acknowledged the mismatch in writing. Then a "Customer Service Supervisor," Tatyana, reversed that, claimed the items were correctly described, and reclassified it as a "change of mind" return so I'd have to pay return shipping out of pocket for their mistake, despite me sending video and photo evidence directly contradicting their claims.

Silvia was so very helpful and pleasant when I needed to return the sandals that didn’t fit correctly and were not supportive for my feet. It takes patience and photos, but Silvia was always helpful and patient. So if you have to make a return, don’t give up and hope that you get someone as nice as Silvia.

Had issue with birdbath fountain, got in touch with LightInTheBox customer service. They were very helpful. Questions were answered in a timely manner. All in all great experience with this company. Quality products. Would definitely recommend to friends and family.

I turn a lot of people to LightInTheBox and a lot of people are buying their products. I'd seen them on Facebook and I liked their style of their clothes. Their website is easy to operate. So far, I've had over 25 items of clothing from them but I'm missing one. I wanted the 250 anniversary orange shirt that says 1776 to 2026 and I didn't get it. If I get my shirt within the next week, that would be great. I also wish the shipping would be a little quicker. I know the items are coming from China, but still three weeks for the latest item is not ideal. Other than that, the shirts they sent me are unique. I have all different color shirts as far as the 20 that I got.

I have found LightInTheBox consistent with the quality of goods I have purchased from them. I have found the pricing to be fair to inexpensive when on sale. Delivery times have also been good and not overly long.

I ordered three items that all turned out to be huge on me. Unlike merchants who use Amazon, LightInTheBox does not allow you to return items for any reason--if they have already been shipped. The shipping cost is exorbitant, and erodes any savings on the items themselves. So "great deal" purchases with them are actually a lie, with no security of being able to return the items, and at most the possibility of a token refund. And the refund is only a percentage of the cost of the items, without adding the cost of the shipping. I will not shop with this company again.

Highly recommend this company. I've ordered shoes that I get a lot of compliments on. Their delivery service is very good as they let you know status and make sure items are received. They get back to you if you have any questions on your order.