LightInTheBox Reviews

This less than honest does NOT provide and phone # allowing you to contact them. Some joker has posted online that he can provide a contact number if you send him $25.00. I ordered sandals and waited for over two months before receiving a package from Lightin which contained shoes that I had not ordered. I sent an email and also was able to find another email to use when there existed a problem. I never received a response from anyone. It has now been three months, I sent the information requested which included information on the sandals I had originally ordered. Still waiting for an answer. Told them to refund my purchase and I would return the crap shoes that had sent in error. DO NOT trust a thing they say and if you are determined to purchase something use paypal or a credit card. Paypal and credit card companies will protect your money. Wishing you good luck if you do order.

I ordered shoes, arrived in time but shoes seems like made for dolls, it was piece of junk, as other customer wrote, the return was so complicated and confusing. I send as regular postage and waiting for refund. Do not buy from China.

I purchased miscellaneous clothing items and a keyboard to the total value of €188.92 incl. shipping. When the items arrived, the order was split up and I had to pay additional delivery charges of €30 besides the VAT due to the company sending two separate shipments instead of one. Upon arrival the items 4 of the items were faulty to the tune of +-€120 incl VAT and excl the extra courier fees! Having to return these items at an additional cost of €70 tomorrow. This is a total of €130 (€60+€70) that I'm having to just throw away to the swines. And LightInTheBox.com has the audacity to ask me to send the items in their original two boxes!!! The Cheek of them!!! It’s more like ScamInTheBox. DO NOT BUY FROM THEM!!!

I ordered a dress on LightInTheBox and it arrived with the material looking like a bed sheet. This was supposed to be my wedding dress. The size was wrong and the quality was shocking. I tried to return and they are giving me some crap that I ordered a made to order dress which I did NOT. I am out of pocket $170.00. Warning! Do not buy from this site they are rip offs.

Found company online. Ordered a couple of items one of which hasn't arrived. When trying to contact them about order it seems now have no orders. Can't get to customer services and now can't get into my account with them. It keeps coming up not the right password. Will never use again.

This company are a ** joke. Ordered 2 items on 6th September/despatched on the 7th according to the site order, after various emails back and forth (they always come with the same crap) delivery was 9-12 days that suddenly changed to 10-12 days. So after 24 plus days still no items. Then and only then did they offer a refund (even that was too much for them, had to wait for them to contact their admin office to start a refund - crap). Now after several more emails I have now been informed I will receive my items on the 1/11/2017... unreal. All that time from China. LMAO.

I purchased three pairs of shoes from the company. After trying on the shoes, I decided to return them all. The website was extremely confusing and sent me in circles over and over around the return. There was no number to call and speak to a person, and the customer service site was extremely confusing and unhelpful. This felt as if it was intentional to prevent people from being able to make returns. I absolutely would not suggest purchasing anything from this company. Had I known about their poor customer service I would not have purchased from them myself.

Like me you probably are searching for this company after your product did not arrive in the 2-3 days promised. This is because, according the courier they use, 2-3 business days is impossible for most shipments. There is ASSUREDLY NOT an unusual delay at the border as they told me. They just promise unrealistic times hoping you will order not realizing the trap that has caught you.

As an Irish person, I have to Post this complaint online. I bought 2 security cameras (dummy cameras) online from LightInTheBox. I paid extra insurance in case the item got lost. The parcel came to An Post and then went to customs. Customs contacted me and said that the items will be released back to An Post. An Post, the Irish postal service lost them (you have to doubt the caliber of An Post staff). They advised me to contact light in the box about a refund. I have, and I am still sending them emails by their ticket system. They are fobbing me off. My only advice is DO NOT PURCHASE ANY ITEM FROM LIGHT IN THE BOX. You will regret it. Even though An Post lost the item, Light in the box are still responsible.

I purchased a Blackview BV7000 Pro 5.0 inch 4G Smartphone. The phone is exceptionally reviewed. Issue is not one with the item, the ad says 4-5 days shipping and processing and that the items was in stock so I paid with my CC. I learned that what they call gold was called champagne and rose by other sellers so within 4 hours I changed saying they could send silver or grey. Well it took 48 hours for a reply to my ticket then I was told they changed the order and it would ship in 2-3 days, then the wait began.

Ordered a bathroom faucet with promised 2-3 day delivery [paid extra for expedited delivery and tracking]. One week later no faucet. Filed a complaint with Lightinthebox.com and no resolution in sight. Since I purchased through PayPal I am hoping to get a total refund... will see!!! Recommendation to always avoid using "Lightinthebox.com" scam company which has been noted on this site.

The prices on this site were very attractive. So, I placed my order in a hurry. I should have checked their credit first. Weeks past, my order are still not here. The tracking site keep letting you play endless puzzle game. Is this a scam website?

This site is fraud site. I had ordered one men's blazer. First they delivered in 20 days that to very cheap quality and cost was 1300. They said, "Sorry for late delivery. We will give you shipping cost back" but they didn't. They just ignore. You can't even contact them on phone. Ticket facility is there but they itself resolve ticket without solving problem. The positive reviews are paid one so please don't buy anything from this website. China they also didn't refund me and they say to send the product to China with a fake address. This site should be spam and blocked as earliest.

It took 3 months for the tattoo gun to arrive in New Zealand, from China. Looked like they just threw it in the post bag with no Instructions! I had no idea what to do with it. It doesn't come with a plug either. So after weeks of emails, I finally returned the stupid thing. I paid $66 NZ and they only refunded me $44 US. How rude is that? The Ink cups never turned up so I wasn't refunded for them. And when I asked for a refund for the postage I had to pay to send it back to China, they told me I would only get 50% refunded on the postage. That 50% of the US dollar which is a lot higher than the NZ dollar. This put me off buying online and as we all say, I wish I came here and read the reviews before I wasted my time and money on LightInTheBox.com. Never Again!

I made a purchase only after watching reviews on YouTube. Apparently, they perform great services to YouTubers to get good press, so they could further scam. I placed my order August 4th... one month and 3 days later, no word. I actually emailed them and they told me to contact them if I haven't received my package by September 17th... really?! I had a tracking number until August 10th and since then... NOTHING! China is a 13-20 hr flight, so I don't understand the 1 1/2 month wait. Anyway, I hope I get my package. That would be $400 I've wasted. I will never order from them again based on the processing/delivery time alone. Who knows what the product is going to look like when I get it. I wish I would've found this forum prior to placing my order.

After one month trying to contact the customer services using Facebook (as our orders don't appear on the historic list of the site which forbids us also to get the invoices from our orders), we are sad to realize that there is no after sales service available to contact in any way, and that the local correspondents on Facebook just don't care about it. This is getting much too difficult to deal with a company which even doesn't give you a way to contact its customer services if a problem occurs on your delivered items. We will so in the future contact other suppliers to get this type of items.

Experience was horrible. I think this is some Chinese scammers. So, they keep on delaying the delivery of the package and I cannot even track it. I ordered it July 5 and still do not have it. Just do not use this one for online shopping, they are just gonna get your money for sure. And one thing, they do not have any customer phone number you can call to, that alone is already suspicious. But, sigh, well, lesson learned. Hope their website will be taken down.

I ordered the hand oil-painting wall picture from their website which showing the picture size I wanted. After paying everything with my visa card, the confirmation email was showing the picture size is different and they sent me wrong size one to my home. I talked to them many times regarding this matter, they asked me to pay postage myself which I did not agree to do this because they made mistake and they are supposed to take full responsibility. The argument end up with their ignoring and they closed our conversation without any notice. Very bad experience with them and I wasted nearly $150, but I will never order anything from them.

Bought a dress from LightInTheBox and once arrived, quality was a total crap. Complained with photos and was asked in order to be refunded - send the product back to their logistics center. Did that - and all tickets were closed. Complained, and second ticket were closed. Complained again... do not think this will end well. No news from the LightInTheBox, silence. This company is crap, and has very bad service. They do not even target to serve the consumer - they just will take your money, and be silent with the problems. They have no quality control for the products they ship, but customer service that helps you with the problems. I would not advice to trust them.

I ordered a shawl in June for wedding in October. It tracked from country of origin on June 20. July 24 in country of destination. After that could be anywhere in the world. Contacted LightInTheBox and got 3 tickets (complaint resolution). All the same stock answer: "Sorry for the long delay...not normal. Check with your post office...after 60 days we will help" and on and on. I am fed up. I want my money back or the item in next week or filing a government complaint. DO NOT order from here. Especially if it is from a special occasion. It sounds like I have a month to get it but I need to have it made into a shrug and I am losing time especially since they do not even know where it is.

Company advertised 11-14 days shipping. 20+ days later, told me it could take up to 40 days because of the weather or customs. 40+ days elapsed with no delivery, so they simply updated estimated time to an outrageous estimate of 60 days. After asking for a refund, they simply stopped corresponding with me. This company is a ripoff and misrepresents their delivery time. I can't comment on the product because it didn't arrive. No refund and no product. They entice you with low prices, take your money and then make excuses. Stay away from LightInTheBox.com. P.S. They can however, be counted upon to send you daily emails trying to sell you stuff. This is the worst online company I've come across thus far.

I placed an order two play station 4 hand-free and never received it. After several email back and forth with customer services no solution, very unprofessional in practical. I told them I no more need item and refund me but they still told me to wait another 30 days :(

I paid for expedited service to be shipped to me in 3 business days and received nothing. I put a ticket in and they make some excuse and end the letter by stating if I don't receive it by 9/22/2017 to contact them a month and a week later. These items were needed for class, I had a assessment and if know I wouldn't have received by the 15 as they confirm with a extra 20.00 price for expedited. I would've shopped elsewhere. These people are rip offs. Stay clear. Do not shop from them. They have no intention on good service. Very angry and out of 66.00 and a failed assessment due to not having supplies.

I ordered a router from them, which was marked 24 hours to ship and paid for 2 day delivery service. 4 days later, it was marked shipped - but strangely enough there was no tracking record showing that the carrier ever received it. I complained repeatedly, and when I got fed up and asked for a refund or chargeback, lo and behold, the carrier received it. 11 days later. I still don't have it, though. So this could get worse. They're scammers. Stay away.

Ordered XXXL women goat skin vest with fake fur as per the size chart. Item received but 25cm (bust size) smaller than the chart. Suspect the size tag was fake. Returned the item back to China which cost me $22. After 48 days they refund the price of vest $52 only. I lost total shipping cost of $41. Very upset & feel like have been cheated. DO NOT USE THIS COMPANY.

I ordered 3 no. SWIFT Outdoor inflatable loungers. Order No.: #** on Monday 10 July 2017 from LightInTheBox.com. I'd never used the company before, and I checked out the customer reviews (as I always do) - which seemed to show the supplier was OK. LightInTheBox.com specifically promised a delivery within 3-4 days. I needed the items for the following weekend, so this seemed to be just what I wanted. When the items didn't arrive on time, I went back to the company's website to find out why, only to discover a message that told me it wasn't possible to track the order, and I should refer back to where I had ordered it - which led nowhere! I started to wonder what was going on.

Quality and workmanship is very poor of the wedding dress. Their website do not list any phone numbers. Their ticket resolution process is not prompt and no follow-through. Tickets are closed without any resolution. Return workflow is very lengthy and cumbersome. Packaging do not have instructions on where to return the item. Product return form is never mailed. Repeated requests in vain. I would highly recommend PayPal not to do business with such a vendor that is not honest and do not know how to service their accounts.

I wish I had read this lot before I got conned into dealing with this bunch of thieves. All we were ordering was fidget spinners (the latest craze for kids). They took a lifetime to arrive, even though the site said 3-4 days, and then one of them fell to pieces inside 10 minutes. Good job their website is so carefully constructed to make complaining almost impossible, though from what I have seen on here they don't give one anyway. If you ever think of buying anything from this lot, for heaven's sake think again. Anywhere is better than here, unless you like wasting money.

This company is totally fraud which steal money from customers if you make a big purchase. Mine was made on June 11, they gave me tracking number with inaccurate information then kept changing the delivery time 3 times. It's going to be almost 2 months and I haven't received anything yet. I already asked for a full refund and I'm still waiting for an answer.

The end of May I ordered favor boxes from LightInTheBox.com. The description on the website said expedited delivery in 4-8 days. The boxes arrived the end of June (after my wedding) date. I sent multiple e-mails prior to the wedding re delivery. I received only one response where they stated delivery in 4 weeks, not the 4-8 days. The company ignored my requests about how to return them. I am going to pop the unopened package into the mail and pray for the best. The lack of LightInTheBox responses shows they are not interested at all with customer satisfaction. I would not recommend this company to any one. In fact, I rate the company as 0 on a scale of 1-10. Please do not order from this company (for your own peace of mind).

They took 7 days to ship the item from China, then no tracking updates for 10 days until it arrived in NY at a USPS facility. We paid for "expedited" shipping for delivery in 8-14 calendar days. It took 23 days from when they confirmed the order. When the scheduled delivery date had come and gone, we asked for shipping status and their customer service responded that instead of the quoted 8-14 days it could take 26 days or more. Despite many attempts to unsubscribe from their e-mail advertisements, we still get an average of two a day. I have since blocked their domain name at our ISP. AVOID LightInTheBox.com!!!

I purchased a kitchen faucet with and led water-powered light. It started to fail after a couple of years (led light on nozzle) so I contacted the company to ship a replacement nozzle. They did not get back to me with a solution so I had to guess at replacement parts, waited until four of them shipped from China, took forever, and they are wrong!!! I am angry that I could scream!!! They provide no phone number contact (that might have helped). Now, I have to return these items!

Ordered 10 days ago (for 5 day shipping) - still "processing"!!! Very disappointed. They have effectively ruined the event I was ordering the items for as they took over 1 week before even notifying me that there was a problem with the order. I was expecting to receive the items before now and I have now had to cancel the order, with no chance to get the items I need in time now. AVOID THIS COMPANY!

Bought 2 different pairs of dance shoes, size 6. The sneaker dance shoe fit correctly but did not have dance soles and description did not detail this. The second pair fit like a 5. Contacted them to return but they claimed this was "custom fit" (there were no custom choices) and would not exchange for correct size. Their descriptions are inaccurate and misleading and their customer service is worthless.

I ordered an Android box from these clowns. I opted not to pay for delivery as it would be free with a 14 to 28 day delivery. It arrived the days after I left for a trip to the UK so my next door neighbor picked it up for me. When I got home I learned that there had been a COD charge of $13.39 for my "FREE" delivery. Do not deal with these **.

Bought my order on 23 May and received on 28 June, and to my GREAT disappointment & dismay, the material and workmanship is to my wild imagination, bra was so tiny that it could only fit a 9 yr old girl, top was too short it barely covers the navel and blouse was too wide with narrow sleeves. It just don't look the same as shown in the online picture. They want to charge in USD with no standard. Even Ethiopia’s labour standard is much more better than China. My advise: DO NOT LET THESE SCAMS AKA CONMAN TO CHEAT YOUR MONEY LIKE HOW THEY SUCCESSFULLY DID TO ME. You don't even get to see the light in the box too.

I bought the LED lamp for 18 dollars. It took 1 month for delivery. Eventually when they call me to pick it up, they told I have to pay 20 bucks more "taxes". I return the lamp. So, the company charged me for returning service. Now I have 0.36 dollars. Big SCAM. LOOK on different sites as eBay or Amazon - they are much more reliable.

I ordered a wig on May 21st, 2017, I am still waiting for the wig to arrive. It is a good thing, that I didn't spend much. But this is the first and last time I purchase anything from LightInTheBox.com.

I bought 3 pairs of shoes, each pair was a different size, not the right size. I returned them along with the necessary paperwork, photos, explanation etc. It cost me $50 to send them back. Within a few weeks they verified by email they received the goods. I initially bought the shoes through PayPal. I put in dispute. It was not accepted because PayPal said the tracking number was invalid, even though I have the receipt number from Australia Post AND the LightInTheBox email verifying returned goods. NO REFUND.

My experience with the company has been the same as everyone else that is speaking on this forum. I had ??? Ordered two jackets worth 41 dollars and have received only one and that turned out to be a women's jacket. To get a refund they are making me send back the jacket and who knows they still might tell me that they did not receive it. Bottom line is that they have screwed up and unwilling to take responsibility for their actions.

I bought a toy for my kid, it was $27 USD, then I paid $20 for express shipping. I place the order. 5 days go by and no update or item in my hands (express was 2-4 days shipping). I request the order be cancelled, they replay that it was shipped already and they say I put the request in after they shipped... (this is a lie as the messages from their help desk have time stamps that I submitted the day before they claim they shipped.) The next day I get notification from the shipping company that they have received the item for shipment. 5 days later still no item and I got slapped with $18 in customs fees before DHL will deliver. So in all a $27 toy for my kid ended up with another $38 USD totaling $64 USD or $86.09 CAD. Was told I would have to pay all the shipping and customs to return it so that's not gonna work. DON'T GET BURNED BY THESE GUYS!!!

I bought two item after I have opened an A/C with them. So I paid for one pair of shoe and one perfume. The shoe was delivery but the size was one size smaller compare to what I order, so I send it back to CA as the instruction. After one month, they said they never receive it!! Now they began to ask for the tracking number, paperwork to prove and so on. You know what? They will never pay you back. That is the bottom line. Second item, I never receive them. No refund at all. Question was, why we have to deal with company like this? You buy you fool.

I receive messages from customs that they have packages and need to charge me. I tell them to contact authorities and refuse any import from LightInTheBox. It has been 2 months since I placed the order and LightInTheBox still sends messages (every other day) saying "your package is on its way" and packages and they kept charging my credit card (~700$). They are a complete scam, I never received any money back, and no 100$ either.

I bought an item from them over a month ago. I get the same answer every time. They have even given me a tracking number but it goes nowhere but to China. I will say this. If you like getting made and have your money stolen from you then I would say go and buy from them but if you don't like getting mad then you better stay away from them. Far, far away.

My order ($182 worth) was placed over 3 1/2 weeks ago, it's still not arrived, it has been in customs for days, and I am bracing for the worse now that I have read all these bad reviews. I will never order from these people again. I will shop from here the US, I had no idea where it was coming from. I feel like a fool.

I placed a order for dive suit (55 USD) and dive socks (8 USD) + transport 17 USD. The day later I received a message from LightInTheBox that the dive suit was not available anymore. Same day I cancelled the total order as transport cost for only the socks was not in proportion. This was not possible as the parcel had been shipped already. A few days later DHL delivered the parcel claiming 15 USD customs charges. (This for socks value (USD?¿?¿) I did refuse the parcel and claimed full reimbursement from LightInTheBox as credit card had been charged yet. Reimbursement is not an option. This company is a full scam.

If I could give this company a -0, I would. The verbiage is misleading and I will be contacting the BBB. I placed an order for fans and chose the 2-3 expedited shipping. On 20 May 2017, I placed the order only to find out, the hands fans would not be shipped until 29 May 2017. This is not what the companies purchase order states. This is why Amazon is going to be around, they are clearly transparent when dealing with the consumer. LightinTheBox, you should change your name to Darkness. I should have read the reviews prior to dealing with this company.

I placed an order for two bathroom faucets, and, still perusing the site, realized I wanted the faucets with the matching sink closures. I canceled the order and later confirmed, using their data logger, that I did this within 8 minutes of placing the order. They required an explanation in the cancellation ticket, so I mentioned that I was replacing the first faucets with the ones we really wanted. The next day I received an email saying that the order could not be canceled, because it had already been shipped. I had a hard time believing that they had shipped within 8 minutes. In fact, later in the day I received a notice that the item had shipped. The "can't be canceled" message actually arrived 10 hours and 5 minutes prior to the "item has been shipped" message.

I ordered some placemats on 3 March 2017 - No delivery to date as at 22 May so roughly 70 days later. LighInTheBox keeps fobbing me off by asking me to wait and closing any ticket I raised. I feel they have no intention to admit responsibility or to reimburse me. Very very disappointing.

They sent me women's clothes instead of men's clothes. I requested they refund the shipping of the items when I returned them. They did not give it. They refunded me the price of the clothes and closed the ticket, so I can't reply to it.

Another bad review to add to list of complaints about this company. Made a purchase of $90 (before I read the reviews unfortunately) and close to 3 months in I have not received my purchase. They refused to give me a refund, despite the shipping carrier admitting they lost the package. I had to talk to my bank about refunding the charge. They are awful!!! They tried to dismiss my complaints, and wouldn't get back to me. It's not worth buying from them.

If there was a minus 5 stars option that would be my response with these **... I have ordered a tattoo machine, on May 2nd order was placed, May 4th payment was taken, May 5th the ** was supposed to be shipped. Today is May 17th and I haven't received my package. I emailed them about the issue and their automated system created a ticket to solve the issue, and called UPS and they havent received it there either. I'm asking for my money back and no response whatsoever. I been looking for their customer service phone number but I havent find anything, all the number I have called are out of service... This is the worst website ever... I rather keep buying at AMAZON... First and last time this people take my money.

My first purchase of earrings was fine. An order I placed last evening due to getting a notice... "YOUR CREDIT OF $75 will expire at midnight." So I thought "I don't remember having a credit". Well I didn't have a credit... I contacted customer service immediately after a credit card charge showed up on my account of $151.00. There was no discount, just a fraudulent scam to get me to buy more items. I got another email from them this afternoon thinking they had made things right and cancelled my order, when in fact, those orders had shipped already!

Purchased makeup for my daughter, it said 5-7 days. Ended up over a month. Then the makeup case came broken due to poor packaging and the makeup itself, truly cheap. I order brushes for myself that came in an Hello Kitty can which the brushes itself seem fit for a 2-year-old. Complete waste of money!

I ordered some magnets and toys from them two months ago. I should have read the reviews first of course. Still waiting for my maggies! They reply to my inquiries with a generic response and now say that it could take another 60 days. What!? After reading the reviews I see this is typical of them. Jerks! I would steal their lunch money if I could. Jerk faces.

I ordered a set of sheets that were advertised as "100% Cotton". When received they were clearly a "Polyester/Cotton" blend. It said so right on the tag which was sewn into the sheets! When I contacted them they fed me some sort of bull about, "Will have to check on their quality control." and then they marked the ticket as "RESOLVED" despite the fact that I didn't even respond to them. I'm expected to pay for shipping to send them back and then they will "decide after inspecting the item" as to whether or not I should get my money back... right! THIS COMPANY IS A TOTAL FRAUD. After reading these reviews it seems like they are misrepresenting ALL OF THEIR PRODUCTS. There is one positive review here on ConsumerAffairs and I guarantee it was written by one of their staff members. DO NOT ORDER FROM THIS COMPANY.

I ordered a dress that costed about $80.00 then I want it to ship out expedited that costed about $20.00. The dress was expected to arrive in about 2-3 days. I ordered it on Apr. 28th and on the same day the LightInTheBox took my money in all about $100.00. The dress didn't come for a week. I contacted them by email (the only way) and I wanted to cancel the order since I needed the dress for an event which would be in starting in a day. The responder, Yvette, kept on telling me that I couldn't cancel the order and if she cancel it now, the company would charged me 50% of my money which was about $50. I told her that it was the LightInTheBox which broke the promised NOT me. So how come she would charged 50%. Yvette wrote back and told me that it was my mistake, NOT the LightInTheBox mistake. And she would help me to complete my order and send out on May 16th and expected for another 2-3 days delivery.

BEWARE OF TERRIBLE COLOR MATCH TO THEIR WEBSITE COLOR SAMPLES. Received 3 bridesmaid dresses that I ordered in Burgundy color (from their chart). What I did receive was three "RED" dresses. Now they will not refund my order. Terrible company with poor customer service. Stuck with this color. See attached photo for yourself.

This has been an absolutely HORRIBLE experience!!! Nowhere on your website do you disclose that the merchandise ordered would be coming from China or that there would be international fees charged in addition to the cost of the order!! Your shipping dates are absolutely OFF and very misleading! In the description of the item I ordered, it states "100 Pc Decorative Flowers" making a consumer think they are paying for 100-PIECES, and yet it is for ONLY ONE! ONLY ONE... Why would anyone in their right mind pay for ONE flower to be shipped from CHINA and wait damned near 3-weeks to get it??? Only someone who was defrauded by your company through its con-artist website. This entire experience has been one HOAX... Absolute FRAUD!!! You should not be allowed to sell anything in the United States!

This was the first time I ordered from LightInThe Box and it will be my last. The hat I ordered was not at all like it was pictured on the website. It was on sale and the price was good, but the quality was horrible. The packaging was a joke and the hat came all smashed. Also my credit card number was stolen and they tried to charge several hundred dollars, although my credit card company recognized it as a possible fraud and did not allow it to go through. However they did manage to hack into my online credit card account and stole all my rewards (over 12,000 points) and used it to get a hotel room. It's a terrible company. Do not order anything from LightIntheBox!!!!

DO NOT order anything from this company, they are horrible and won't exchange anything. I ordered a straight up size 4 dress that was NOT custom tailored and they would not exchange it for another size saying they don't exchange custom ordered dresses. Where they got that from I don't know. I did not send them any measurements!!! What a horrible customer service and buying experience! Dissatisfied customer. Will never order from them again!

I ordered lights from this website and paid for shipping insurance. When the items arrived they were broken. They offered me 50% discount on the product, but I still had to pay for the incompetent shipping despite the fact I paid for insurance. Customer service were not willing to assist beyond this. Very, very dissatisfied that I had to pay $70 for shipping an item and that no responsibility was assumed for the fact shipping incompetence caused the item to arrive broken.

Ordered two pairs of sneakers. Received one. Continuously fill out ticket to msg customer service which is the only way feasible to contact. Never receive info on sneakers. Billed to my credit card but not sent. No one to resolve with and no helpful info from them. Terrible company to deal with.

This company turned to be an absolute nightmare for me as far as delivery and customer service. The quoted delivery time on the goods I ordered was 5-8 business days. After 10 days I received an email saying that the package was delivered, but in reality it was not. Tracked the package using the tracking link and showed the same, package delivered. So, I opened a ticket on the LightInTheBox website and got a computer generated standard message saying that I should wait my package is probably delayed a bit. OK.

I first purchased a Jr bridesmaids dress and a pair of shoes for my daughter for a family member's wedding. My initial order actually arrived pretty quickly. No complaints there BUT they sent the wrong shoes. Not the wrong size but a completely different shoe than I ordered. The dress was a tad too big, which was not their fault but I immediately contacted them and wanted to return the dress and shoes and get the dress one size smaller. They told me that the dress was "made-to-order" and could not be returned. There was nothing "made-to-order" about this dress. It was a standard size in a standard color that shipped within 36 hours of me placing the order. The dress had never been worn, altered, and tags were still on. In fact, I contacted them the very day that I received the dress. After throwing a fit and threatening to do a chargeback on my credit card if they would not accept the return, they finally agreed to take it back.

I ordered 2 ball gowns on 1/28/2017 for an event on 2/17/17. I paid $34 for 2-3 day expedited shipping. I kept sending "tickets" with no response from the company. I finally received a response when I threatened to file a complaint in March. I wanted a refund because the event had passed. They shipped one dress, I received mid March. I contacted them again about the second dress demanding a refund. They have an excuse for everything. I was persistent and sent them a copy of my filed complaint with the attorney general. Miraculously, a refund appeared in my Light in the box account. They never notified me. I needed to find it. Then you must request it be put back in your bank account/card another long process.

This is my first time ordering from LightInThe Box website, and it will for sure be my last. I submitted tickets for two complaints and at no point was their "Customer Service" at all concerned with truly resolving my issues. Firstly, I paid extra money for express shipping in order to receive my item in 2-3 days from the shipping date. I did not receive my item until 7 days after the date it shipped, which was days after the event I purchased them for. When I finally received the item (shoes), I find that their US shoe sizes they advertise on their site are not correct, they are in fact SMALLER... and now, I'm stuck with "customized" shoes that do not fit and they will not allow me to return them. Seriously frustrated and disappointed in this company. I'm not sure how things work where they are, but where I am, it is clearly deceitful to sell an item using false information.

These ppl are cons. They are not legitimate. I order products and never received it. It has been over 6 weeks now, never got my money back. They never respond to emails neither do they have a telephone number. I am not the only one having this problem here.

I order and pay for a Stainless Steel Stove Single Camping BBQ Hiking Outdoor Picnic at 22 $, and they send me only a head burner for camping stove at 7$ value!!! I paid also 8$ custom tax for the value of order!

Having paid extra for fast postage of an item - I am still waiting on my product 5 days after the promised delivery date. Before purchase I was told it was 5 - 8 business days - we are now 13 business days and counting. Their customer service is appalling. When I contacted them they just said "Actually it could take up to 28 days. Thanks for your patience." DO NOT pay extra for delivery - it appears to be an absolute sham. I will review my product when [and if] I get it.

Wow where to start. Ordered a Xiaomi m2 wristband. 12th March 2017. Included extra for DAD shipping. Shipped in a couple of days or I should say marked as ship. No cancellation allowed after shipping. By end of March raised as goods not received. Ticket got back in progress message, but suddenly new tracking number appeared with I suspect new Xiaomi m2 sent. It got to the UK 4 April, and then a demand for extra £15 from the carrier for UK duties. This despite goods under £135 being import duty exempt!! So short story is despite it not being clearly stated the goods are coming from China. Don't use PayPal. It transpires that there is no cover from them for goods not bought from eBay. Also PayPal very difficult to deal with. Will be using visa in future where this a guarantee. Do not use this supplier unless you are prepared to lose the money. Very poor supplier not recommend.

Unbelievable. Go and buy these things in better places. I have had such a bad experience buying through LightInTheBox I will never buy anything there again. They told me that my order (that should have been an express order) is late due to high demand and that it will arrive to the warehouse after a few more days. After a few days they said a few more days and a few more. After two weeks I received a message that there was a "customs issue" and that the package came back to the warehouse and that they are canceling the order (when just the same day another representative told me that the item did not reach the warehouse). Shameful deceiving behavior. Look elsewhere.

Kindly, I recently purchased a pair of men's shoes at a very fair price and my item arrived on time and in good order. This kindly company is based in China. The furthest I know: good. Kindly, I love China. It is a lovely country with excellent citizens. Kindly, I am granting this review to lend credibility to positive experience with this company. Thank you.

Will not be using this company as ordered shoes for myself but were too small even though stated my size. Asked for replacement as a bigger size but, these were still too small. Opted for a refund as postage to return items were too expensive in October last year. Still waiting for a refund even though have been communicating with company. I have had no joy and will be complaining to founders of company. This company should not be allowed to trade in the UK.

This is my first-time ordering from this company. Placed order on 3/18. My cc was charged on 3/19. On 3/21, I check to see how much longer would the order take to ship. They said, "we are waiting and will process soon." On 3/25, they said they are waiting from their supplier to see if they will get item or not and don’t know when they will have the item to ship.

LightInTheBox has refunded partial value if purchase as promised. Issue resolved.

I receive partial of my items. Never received the rest of my item which was $68.00 worth. Kept contacting them. It seems like its messages that are premade. Doesn't make sense. I can't sue them cause it's a waste of time and money cause they're located in China. I suggest no one buying from them. Don't do expedite. You won't get refunded. If you get your product good but don't accept it to come 2 to 3 business day that will never happen. This web page is like shopping at your own risk. Buy better thru Amazon. It's more legit and you actually talk to live people. LightInTheBox you will never talk to someone live.

I have never written a review before but felt compelled to warn others. DO NOT BUY from this site. I ordered a Bridesmaid dresses for my 4 year old daughter paying for delivery within 8 days. Over 3 weeks later I am now informed my package is in the country but I have to pay an additional £30 to have it delivered as the company are not declaring to customs the true worth of the items. A child's dress that should have cost just £47 now is ending up costing £77. The customer service is awful and in the end they totally ignore your messages. As the dress is obviously for a wedding it has been very stressful due to the poor communication. Please save yourselves the stress and even if you are paying a little extra from somewhere else at least you will have the peace of mind that you won't be send an extra bill.

First of all if I had checked the review for this website before ordering I would not have done it. This company operates out of China. There is no number to call and the total experience so far sucks. I paid for 2-3 days service. It's been more than a week and I still don't have it. There is no way to complain so I guess I am just going to wait and see if get it. PLEASE STAY AWAY FROM THIS SITE!!!

I ordered ONE product. A baby monitoring camera that was specifically meant to link to any of your tablets or smart phone via wi-fi in order to not have any cumbersome cords etc. They sent us the wrong product. I guess I can say at least they managed to send a camera! But it is completely the WRONG one! But joke's on them because the one we ordered was a simple $30 camera and they ended up sending us a MUCH nicer DVR camera home security system (approx. $130)! The only problem is that it requires setup and cords.

Horrible - paid premium for 24 Russian Piping Tips to decorate cakes and when I received the package, it only contained 12 tips and the bag inside the mailing envelope had a huge tear. Meaning it was defective from the factory before it was even sent. How could they have not noticed it? Plus, I could not log into my account (had no account even though I had received merchandise) but I found a way to send notice. So I get an email stating that they had sent another and if I didn't receive it to let them know - except I did NOT receive anything and I have no way of contacting them because for some reason I do not have any order under my name. There is no way to contact the company so I am escalating it to PayPal. Hopefully they can get my money back. It's no wonder I do not order anything online!!

I've received after almost 3 month the shoes and then paid 50% more to the customs/taxes etc... I'm living in Canada. The customer service will be prompt and say whatever you want to hear, but in time, don't expect to speed up. The photos are good and the quality is the second hand. The price is small. What can you expect!? IF you order have patience and wait for couple of months when you'll have the products from them. I think for duty free and taxes you should buy the insurance (I've declined) and I am not sure, but possible you get exempt for duty free.

I ordered a dress on February 14th and never received it. I cancelled my order (since it has not even been processed). It's a trap people! You only have 24 hours to cancel an order and even if you never get it? They will not give you a full refund. They won't make the item until you've paid for it. It takes 20 days to get said item but you can only refund it 24 hours after you paid for it. This is a scam! A total ripoff! Run away fast!!! Look at all the other bad reviews if you don't believe me!

The buying process is perfect. There is the possibility of adding shipping insurance, which means that you will be refunded the customs costs. They always give you an answer and try to leave you satisfied.

I ordered an ice skating dress on Jan 25th for my daughter's competition on March 5th. Figured this gave me plenty of time to receive and decide if the dress I ordered will work. The website said it would be 5-8 business days which would have meant I would receive no later than February 3rd. To make a long story short, they "said" they shipped the dress around February 24th but it was shipped back because delivery would not ship to a post office box. The website did not indicate this when I ordered it. They sent me an email and text that didn't give me any info only to click on a link which every time I did the links did not work. I searched over and over for a contact phone number in which I could not find and I could never log into a "message" I needed to read in my account. Finally, once I did it was already 4 days before my daughter's competition.

I ordered my product in January 18. I knew the shipping will be slow because the products come from China. I waited, and waited, and waited. Two months went by before I got two of the three products that I bought. The other one is still processing to this date! To be honest, the quality is better than expected, and the products looks the same as in the picture. I knew that their sizes run small, so I order 4XL and they were still a bit small, but not too small. Their customer service does not do anything except making promises and apologizing for the "inconveniences".

I order a package well over a month ago. It has not arrived. They said that they had been busy and it would be here by today. Still, the package has not arrived. They also said that they would not refund the money but give credit.

I ordered several products from this company recently. I kept one and would like to return the other two and receive a refund. I have written to the customer service for a return ticket. I still didn't get a response from this company. I am stuck with two products I don't want. This is so unfair. They sell clothes that are labeled LX too small.

I purchased a dress in December last year. It arrived very quickly which was great but the sizing was wrong. I contacted LightInTheBox (via email) and they said if I returned it they would refund my money. I did just that, I went to the post office and sent it back to them via tracked airmail and I have kept all receipts of this. When I got notification that my parcel had arrived at their warehouse, I waited a few days for them to contact me which they didn't so I contacted them. They informed me they had not received my parcel and would not be refunding me anything. I provided them with the receipts stating they had in fact received them and now they keep sending me the same emails saying they never received my email and can I send it again. This has been going on since the 7th of January. The dress cost me AU$200 + the cost of sending it back. This has been my worst online experience ever. Extremely unhappy.

I ordered a mother of the bride dress using the measurements provided by this company. When the dress arrived not only was it too large but the color was incorrect. In addition, It took almost 3 weeks and several emails to find out where the dress was and when it would arrive. As to no hassle returns as their website touts, that did not happen. They first suggested I have the dress altered and they would give me 20 percent off the price. When I told them the color was wrong too, they told me computers are different and could be the reason for the different color. They wanted me to take photos of the dress in natural light and send it to them. I refused and requested my no hassle refund.

I never write reviews due to lack of time which is why I ordered via internet. I ordered from this site knowing nothing about it... big mistake. I ordered 2 coats over two months ago. Just got tracking info currently shipping out of China. It will be summer by the time the coats arrive here. A couple of weeks after I ordered I received call from American Express fraud protection that charges had been attempted with my AmEx number in Japan. I had used my American Express for this purchase. This was the only unusual place I had used this card. I'm definitely linking the two together. I will update when/if I ever receive the coats. I will not use the site again as it takes too long for items to arrive, greater than 2 months is extreme. I don't have confidence in the site/company secondary to the issue with my credit card account. Lesson learned, read customer reviews before wasting time ordering from internet store based in another country.

I paid for expedited shipping, which they said would take 2-4 days. When my package didn't arrive, they told me it normally takes a week. Why did I pay extra? The stuff comes from China which always takes longer than anything - I've never gotten anything in less than 2 weeks - if I'm lucky. I still haven't received my order.

Ordered a pair of light-up shoes for my daughter for her birthday in early February. Site says 10-20 business days. Shoes never arrived, so I emailed them. "Oops," says they. "The shoes were returned to us by Customs." REALLY?? I call SHENANIGANS on that excuse! Wonder if they were going to tell me, or just leave me hanging out there waiting for shoes that weren't ever going to arrive? At least they offered a refund. It's too late to get them in time for her birthday now.

I ordered a Jr. bridesmaid dress and a flower girl dress from this company the first week of February. I understood that it would take time to ship. When I received the package the bridesmaid's dress was great. Really nice quality. However the other item I received was WRONG. It was a white hoop skirt??? I did not receive the tulle ballgown. I have been around and around with them trying to resolve this issue. All I get back is that my package was received... Thank you come again BS! I am livid! Obviously they packed the wrong item and expect me to pay $39.99 for a freaking hoop skirt I DO NOT NEED. Buy at your own risk. Pray they get it right or you'll be stuck without your correct items. I will NEVER buy from them again. EVER!!!

I ordered a painting via this website. After around 3 weeks of waiting I eventually received a letter from HMRC stating I'd need to pay a chunk of change in import duty!! The duty was over half of the price of the painting and when I quizzed LightInTheBox they simply said this can happen and that I *should* have taken out additional insurance. That was the first time I'd even heard of potential import issues! They then claimed they would refund half of the duty money - and even when I reluctantly agreed, they just didn't do it. I chased several times awaiting a PayPal refund, greeted with complete silence. This is a very dodgy company behind a glossy veneer and fancy website. If you are in the UK and wondering about placing an order, DON'T!!! There's a reason it's that cheap, and not a good one.

Excellent products. My wife and I ordered shoes, clothes and a nunchuck for Wii station at the beginning of January. Prices were very convenient, website easy to use. Order arrived within 2 weeks as agreed. Nice experience.

I ordered a dress for my daughter to wear for figure skating. I ordered it about 2 weeks before she needed it and paid for the expedited shipping to make sure it arrived in time. It said 3-6 business days for processing and 2-3 days for shipping. I contacted them when it got to the time it should have arrived and it hadn't even shipped. They promised me it would ship by a certain date (well after we needed it), so I cancelled the order. They didn't charge me and we bought another dress elsewhere. I swore to myself I wouldn't use them again.

I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with AliExpress or dx.com. Stay away from these crooks.

I love the customer service how they can resolve any issue that may come up with the shipping and delivery of your products. They are very well informed and on their game, plus the prices and the variety of the items that they have in stock.

I have used LightInTheBox on many occasions and found their product selection to be very good. However, I would not advise to use them if you are looking for exceptional quality or quick delivery, as a lot of products (especially clothing) are not very durable and some items are often out of stock, which you may not be told at the time of purchase. Also, many sites have a policy of not charging your credit card until the order is fulfilled. LITB is not one of them and resolving unfulfilled orders could be difficult, as they do not have a phone number to call, only an online support ticket service, which is not always responsive.

I purchased a set of curtains (two panels). I only received one. They are asking for a picture (what of the missing curtain?) Ridiculous. They asked for the weight of the package (it was sheer curtains, they are the weight of air and were shipped with 4 other items of weight, which, by the way, weren't acceptable either) and still after weeks of going back and forth, I still haven't received my other curtain panel. Do you think I would put myself through this much aggravation if it wasn't missing! And the other thing was I bought a doggie sweater that was supposed to be an extra large and if it fits a small toy poodle, it would be a miracle. They wanted a picture of that too. So I put that sweater on top of the back of my 55 lb. dog and sent a picture. They are making this so difficult and most unpleasant experience! I just want the other curtain I paid for and refund for the dog sweater. Please help!

Good quality and affordable prices. I got some shirts for my son there in the end of December. With DHL shipping I received it within a week. Quality was really good, stitching was done neatly. My son liked it a lot. I had to pay customs duty, but as I opted for shipping insurance I had it refunded to my bank account. Customer Service was really helpful and refunded customs fee within a few days.

I purchased YWXLIGHT® LED light bulbs from LightInTheBox. Performance of the bulbs was much less than advertised. Subsequent communication with the company was almost impossible. I ended up having to keep the bulbs. After two months some are already malfunctioning (i.e. lighting dull or intermittent) but there is no warranty offered. On their website the product specifies >30,000 hours lifetime. Their website also only shows the good reviews and I know this because my negative review was removed. In conclusion: their marketing ethics are unconscionable and they are not a trustworthy company. Buyer beware.

I decided to write a review about LightInTheBox.com as it was a good experience and really a nice shop that I found by chance. Actually it looks like many other famous internet shops but what surprised me is that they have a very fast delivery. Up to 2 weeks for a usual mail service without Express Post. Any complaints and questions are solved and answered very fast. I have already ordered different items and things for many times and always stay satisfied with price and quality. Once they sent the wrong order but also solved the problem fast and returned money in two business days for a new purchase.

I purchased 2 red LED light bulbs to use in a the display part of a flame effect fire. The price wasn't my initial concern just the fact they were LED therefore low power and hopefully safe. It took weeks for anything to arrive despite constant emails I was sent advising of dispatch and pushing more offers. Only one arrived finally... In a flimsy plastic bag & the crushed box was empty. The bulb was floating free in the packet. It had the cheapest opaque plastic bulb 'case' which was totally detached from the metal fitting and its wires were all exposed and detached in places from the circuit board inside. The other bulb never materialised. I filled in the appropriate form, submitting photo as required and waited.

Am residing in Singapore and bought some dresses on Black Friday sale! I purchased from overseas and I have to bear the courier charge when few of the items doesn't fit me. I spent 25 Singapore dollars. They refunded me after 2 months, that too by pestering them. Expect ticket, there is no way to contact customer case which is very poor service. And the tickets will be closed automatically after few days irrespective of the issue status.

I have two orders that have taken so long. I finally cancelled them. We will see if they credit my PayPal account. An order for a chandelier arrived within a few days. Shows it was sent from Amazon? Amazon has no record of shipping this to me! It was not even close to what I ordered or what they show they shipped! Customer service is so bad. I finally turned it over to PayPal and they are investigating. I would strongly advise against ordering from this company.

They're located in China so you're only able to contact them via email. I ordered 30 flood lights from them and as of February 2017, it's been three months with no product. They quickly processed my credit card payment and continue to lie about delivery of the product. They said the product was signed and delivered. I told them I did not receive and have checked with all my neighbors on both sides of the street. I've asked for proof from the freight company but since they're probably lying about delivery signature, they just ignore this part of my request. Buy at your own risk - these guys will rip you off.

At first I was a little skeptic ordering online. As I was looking for a well priced coat for my son's birthday and as budget is tight in these months, I ordered a nice looking winter jacket from the website. I had a confirmation with a tracking number within a day, so I could follow the progress. 10 Days later the jacket arrived. The jacket is great!! My son is very happy and next to that according to him, his friends are really jealous. This won't be my last purchase with LightInTheBox. Well worth the wait. Cheers.

When we tried to order off this site and entered our credit-card number, VISA automatically shut down my credit card as they have this site tagged as fraudulent. I had to call VISA to reinstate my card. Notice there are no phone numbers, mailing addresses to contact the company, and the security code is not a certified one. Do not order from this site. I did not notice this situation before ordering.

It looks like a great site to shop at but I should have known better. They did a good job of trying to look like they were North American but I as a frequent shopper should have known better than to shop with them. Once you see a site with the timer sale countdown in the top corner. They are Asian most ties and play so many games. Getting your merchandise is almost near impossible. They had an item I wanted so I took a chance and made a tiny purchase. Big Mistake.

I ordered a dress and despite I knew it was coming from China I was surprised with the quality of the fabric and pattern. I asked for express shipping and it was here in less that 10 days! Great experience, if I need more nice looking clothes for sure I will buy again and save more than half of the price.

I LOVE my new Kigurumi pajama/costume. It's comfortable and cozy. Totally cute, too. On most sites, something like this is really expensive. But this price was great and the quality is good.

Here's a little piece of advice: Never, ever, Ever, EVer, EVEr, EVER order from LightInTheBox! Fast Shipping? Sure it is shipped out the next day (ordered on 1/17/17), but it's still not here! The tracking number on the order status page is invalid and Customer Service is no help. I have asked for a valid tracking number twice, but all I get is something that looks like an auto response that begins with "Thank you for your order" and ends with "Thank you for understanding" and it's from someone who definitely doesn't speak English. Quit giving me the runaround and answer my question - where is my order? Do they really think I would order from them again so I can use the shipping reward they are offering? Just because you find a good price on something doesn't necessarily mean it's a good buy!

Ordered a cow onesie for my Granddaughter who was turning 13... I paid extra for the shipping to have it in 3 to 5 days that was 12/14 to have it in time for her slumber party... When it didn't arrive they told me they had until late 1/25 to technically get it to me. I still have not received this item and they refuse to give me a refund. I will never order from them again and will urge anyone I know not to either.

I ordered a picture from Light in the Box, was charged over $100 (which included insurance) and never received my package. I tracked the package, which said it was being returned to the sender because of an issue with the shipping address. The address was correct! I contacted Light in the Box more than 6 times (via email) AND contacted the post office. NO ONE could tell me what the issue was or why I didn't receive my merchandise. I asked for a replacement package, and heard absolutely NOTHING. In fact, I told them to cancel my order, and still heard nothing, but my credit card was charged for this purchase. I would NEVER buy from them again.

I order 6 wigs on January 20 & selected EXPRESSED EXPEDITED 3-4 days for my delivery. Yes my order is late. February 20, 2017 is the delivery date I am given & this is UNACCEPTABLE. THIS WILL BE A MONTH LATER. This isn't what I was told @ the purchasing point so I wasn't expecting this new date. They have my money @ I have not one wig. Now I can't pay for my order in portions & give it to them later. DO NOT ORDER FROM THIS COMPANY!!! This is unacceptable. I have & will continue with my investigation claim with my bank concerning this matter. There's an open dispute with my bank & they will have to answer to this. I know how it is to want a great wig @ a great price but this isn't the company because you WILL BE DISAPPOINTED as I am.

Express Expedited Shipping - I get that my wig came from all the way from China but when I ordered it they said that they guarantee it will be shipped to my home within 2-3 days. My order got processed and shipped the same day I ordered which was on 1/24/2017. It did not get here yet. I'm not trying to rush it but the amount of days they gave me is incorrect at this time. I paid an extra $13 for shipping. I hope it gets here by tomorrow.

I ordered a PS4 remote for my son for Christmas. It did not arrive before Christmas, it did not work properly, and was totally incompatible with other PS4 accessories. So, I wanted to return the item... Customer service did everything they could to drag out the process in hopes I would give up. Thankfully I ordered through PayPal and opened up a claim. Finally I got them to submit return information (because they told me it couldn't be returned to the address on package). However, the link (with the address and return info) they sent multiple times through PayPal, their customer service and my email was totally inaccessible and could not be viewed. Still had no idea where to send it!

LightInTheBox.com put false advertise on free shipping after $90 purchase. I spent about $120, it charged me almost $12 shipping cost. I requested a reimbursement and the Company kept ignoring my request without any explanation. I escalated the dispute with Paypal but unfortunately Paypal said its purchase protection doesn't cover stand alone shipping costs. I also noticed that LightInTheBox.com will not allow you to put any negative rating on its website store. It will not publish your negative comments or ratings. So All the 5 stars rating out there are bias. The clothes are also cheap in fabric and workmanship. I wouldn't recommend it.

Please excuse me because English is not my mother tongue. On January 16th I placed an order for a bag that costs 33 euros and I paid with my debit card. After 5 MINUTES I cancelled the order because I read the reviews here about all these people that went into such trouble with this site and they lost their money. I did all the necessary steps for a money refund and the site says that the refund would take 4 to 6 days. It never happened!!! I contacted them and they told me to click on the withdraw button!! I had already done that and they keep telling me the same things!!! I told them there is NO button to click and no more choices on my tickets. They just answered me to use a pc and not my cell phone!!! I AM USING A PC FOR MY ORDERS!!! THIEFS!! I WILL GO ON YOUTUBE and to all the social media and warn people about you. You are a bad bad name for the market. I have also taken pictures their responses...

LightintheBox is a scam! First of all, the marketing of this site is very attractive, with the low prices and trendy items but once they get your money the quality is cheap, poor or usually incorrect and trashed. I ordered some jewelry and it took over a month for me to get it (after several emails back and forth regarding where is my purchase). Once the jewelry came one piece was broken, just a piece of junk. I dismissed it because the other items were in fair condition and I wasn't going to argue over a $3.00 item.

My fiance ordered a dress for me and we never received it. Lightinthebox did nothing to help us. The tracking information stated that the package was delivered on December 9th. Because I still haven't received it, I went to the USPS post office today and asked them about it. They told me that they do not have the package and that I should file a claim since I never received it. They said they could not find it in their warehouse and in case if it is lost the seller, which is Lightinthebox, has to file a claim to get a refund. I paid Lightinthebox money for a product and you guys failed to deliver it to me. Technically, I have the right to demand the refund back or at least you guys need to resend the item. I am ok with a proper refund. Lightinthebox cannot just take a customer's money and run away without delivering anything!

Not only was I sent defective light bulbs that ALL went down after a few days but I had to pay custom fees which were not displayed during the purchase and their customer service was totally incompetent and made me wait over 30 days to send me a shipping back number while telling me I had gone over the 30 days return policy. Simply incredible on western online sales standard and regulations. The issue is that they show lots of good reviews online and "look good"... which makes it all the more dangerous. This site is a total scam, stick to your usual online reliable businesses.

They accepted payment on January 8th and cancelled my order because it was out of stock. When I sent in a ticket request (not easy to find) the response was to click on the item I am inquiring about and send the question in again. I am still waiting for the refund to hit my account. January 21, 2017. Very difficult to get any assistance.

Recently ordered 3 light fittings that looked really good on the pictures. First of all I had to pay over £53 in Chinese import duties to have them delivered (I had not realised this would be the case). When they arrived they were cheap looking and tacky and I wanted to return them. Every parcel carrier I tried needed at least a telephone number of the place where the goods were going to be returned to - some also needed an email address. Light In The Box flatly refused to supply this information saying they did not have to. I am stuck with a parcel I cannot return, and, therefore, cannot get a refund. I would advise everybody to stay away from this company.

I ordered shoes that light up for my little one as a gift and they sent a tracking number that says shipped and that's it. Then after several emails sent by me they now say they sent them but were stopped at customs and returned to them and now they say they can credit my account but I WOULD NEVER RECOMMEND THEIR WEBSITE, after reading their reviews I ordered. Now I found this one with negative reviews.

I placed an order for 2 dive skins on November 30th for departure to the Galapagos on December 14th. Even though there was plenty of time, I paid the extra for expedited delivery (3-5 business days), just to be sure. I am now returned from Ecuador - January 13th - and DHL wants to deliver the items. To add insult to injury, not only did I not have the suits for diving in the Galapagos, now I have to pay an additional 60% (approx.) to DHL for taxes and shipping, which were supposedly prepaid to LightInTheBox. I have been unable to find either an email address or telephone number for LightInTheBox to even attempt a satisfactory resolution to this matter. I will NEVER purchase from this company again! I still don't even know if I like the products!

I ordered a surveillance DVR recorder and it is working great. It was super cheap and arrived within 10 business days. I recommend the security systems at this website for your restaurant or store. Give it 5 stars!

This coat was nothing like in the pic. It looks like a Amish dress, completely straight not nice at all like in pic and cheap bow holds top piece together. And we only got $60 out of the $88 back. Shopping they said was the $28... Why should I be charged shipping when it's not what I was expecting to get... it only cost 6$ to ship back to them (go figure). DON'T USE THEM AT ALL!!! Ps. I ordered this same jacket from a real company online and it was perfect.

I bought 2 dresses. Both unusually small. They make it difficult to send back. I wrote them 50 times. Sent pictures. Spent literally exhaustive hours. They respond with form letters. I got only $50.00 back but spent $231. PayPal got me $50.00 extra. I want the $128.00 owed me. Please DON'T BUY. THE QUALITY WAS HOMEMADE AND THE SIZING RIDICULOUS. THEY DON'T WANT TO REFUND. HORRIBLE, HORRIBLE EXPERIENCE. Write down tracking #.

Ordered two swimsuits a few days ago, and decided I wanted to cancel the order. My money was taken within 5 minutes (naturally) and I still haven't heard from the company. I previously bought a dress from this site which was great but unfortunately they will be losing a loyal customer if I do not hear from the company within the next few days & I will be looking into taking legal action if I do not get a full refund for these unwanted items.

I had ordered 2 Dragon Ball Z action figures from LightInTheBox.com on November 29th for my brother-in-law for Christmas only because their website advertised their shipping was 5-8 days. I was sent a confirmation email on November 30th, saying that my order had been processed and shipped. They sent me a tracking number that did not work. The only thing that was displayed was "Your order is processing." With some codes.

Do not do business with this company. I was charged twice for one order 7 months ago!!! Ordered 2 vessel sinks in July. Total cost $529.34. August credit card statement listed 2 charges of $529.34 EACH. I have many attempts to get the second charge of $529.34 refunded to no avail. It is NOT possible to contact this company in any manner. I have printouts from my account with LightInTheBox that show the refund due, however my credit card company have not received a refund nor have I.

I will never ever purchase anything from this site. They are thiefs. I purchase some shoes for my gals for Christmas. The item never came on time. When one item came they were charging for duty fee. I have asked for a refund for the 2 items I purchased. They never gave me my money back. Please, please never buy anything from this site.

I ordered some Wii controllers for my kids on 11/28 as part of their Christmas. I had two separate orders. Both get "lost" and after 5 emails to customer service and still no controllers on 1/6.. I receive message from customer service wanting me to locate the item. USPS has no record of either tracking number. Both packages have been at JFK airport since 12/19. AVOID, AVOID, AVOID this company. YOUR ORDER WILL GET SCREWED UP, PACKAGE WON'T COME, AND WILL BE SO FRUSTRATED!!! Stick to Amazon and eBay.

I've ordered a package on November 26th with expedited shipping (5-8 business days) and having after the stated period. After 3 weeks I clicked on Package Not Received button on the order page and a popup message indicating the usual time for shipping was up to 30 days. So I waited for more than 30 days and on Dec 29th (still haven't received the package) I clicked on the Package Not Received icon again and surprising it worked. I requested for a refund and they replied with a very nice e-mail and asked me to patiently waited until Jan 4.

They first took 10 days for what should have been up to 4 processing days and when I inquired, no one could tell me anything until I started to behave very badly on the customer tickets. O e person finally told me that the reason processing is taking so long is Beaune they can't find 2 items, so I told them to take off the items and refund me. They took the items off the order, but never refunded me. When I received the rest of my order, which I must say, that shipping was very fast (within the 3-4 days as promised). The items were of the worst quality I have ever seen in my life. Horrible quality clothing and the sizes are in no way true to form, although they say it is. The male jeans I purchased were the lightest pair of jeans I have ever seen; almost a thin stretch material and is not true denim. I am planning on returning everything, but I'm going to need all my money back first. I highly recommend that no one buys from this site.

I ordered two products in November 2016 as presents for my sister for Christmas. I was guaranteed delivery in 5 to 8 business days and therefore purchased the items knowing that I would receive them prior to Christmas. It is January 4th 2017 and I'm still waiting for the delivery of the presents. I am very unsatisfied with the customer service. They were unwilling to assist me in any way or provide me a refund for the product which I have waited 30+ business days for! I would like to warn others not to purchase from their site as their shipping and delivery times are not accurate and their customer service is not helpful or willing to accommodate.

Please do not and I stress, DO NOT order from this company. I purchased an item on December 17th 2016 for my 7 year old granddaughter who was visiting for the Christmas Holiday. During the ordering process it asked if I wanted to expedite my item which I did in order to get it within 3-4 business days. Let me just stress that today is January 2nd 2017 and my package still has not arrived. Mind you the original expected delivery date was December 31st. I contacted the company 5 different times through e-mail along with phone calls and all I keep receiving is some unknown person that keeps telling me my package will be shipped soon. However today an e-mail was sent stating that it should arrive 3-4 business days. I tried getting the expedite fee returned to my credit card but they denied me saying that I needed to give them more processing time.

I noticed that at the end you are tagged with odd shipping charges with preferred shipping greyed out. The other merchandise was too cheap to be real and after reading reviews will ignore spam asking me to finish buying merchandise I already took out of basket. First time I have had a company badger me after using the back button on browser and emptying basket.

I have had the same experience as several others with the company. I placed an order of just under $150 with them on December 12, 2016 (the transaction was posted to my account the 13th). I paid extra for the fastest shipping. It was represented on the site that the items would ship within a 24 hr period and that with the faster shipping I paid it would take 3-4 business days to arrive. I first inquired about where my order was on the 22nd. The response I was given was that my order would ship no later than the 23rd.

Purchased an item that was not as described, and tried to return it. They offer a refund lower than the purchase price which I disagree with. Had to escalate it with PayPal (which they are proving to be very difficult with). I sent the item back and have heard no word from the company. I re-escalate the issue back to PayPal and still no refund. The item should of reached them since the 17th of December.

They charge you without having the product in stock. You should never charge a customer for an item until it actually ships. They don't automatically refund your card, but issue a credit with an email saying your You have seven days to respond to the resolved issue. Then to top it off you have to go in and click Withdraw, to get the money back onto your card taking up to 14 Business Days! I wonder how many people they have scammed. Plus I paid extra for expedited shipping to have it here before Christmas. No phone numbers, etc. These guys are crooks.

DO NOT ORDER FROM THIS WEBSITE. I placed an order of $190 purchases. I was told the order was "shipped" with UPS via a tracking number on Dec 20, 2016. However, the UPS tracking showed it was not shipped. Every time when I opened a ticket to ask for help, but the ticket was closed immediately after it was submitted without real resolve by someone called Sarah. There is no email address, no phone number you can reach the customer service. But I did find a number from Chinese website (in Chinese). However, the phone has been always busy for hours/days, no one take the phone call. IT IS SCAM FOR SURE.

I ordered my daughter animation merchandise which was figures a T-shirt squishy toys etc. and we got it for her Christmas gift this year. They promised 5-8 business day guarantee. It's still has not shown up and when I try to put my tracking number it says I have no orders when money has been taken out and I have my order number. This is a fraud business and now my daughter's Christmas gift and my money is gone. Somebody please help!!!

By far the worst eCommerce brand on the planet. I purchased an item from LightIntheBox on the 9/12 and the shipping was supposed to be 3 to 5 working days. By the 20th of December, I still did not receive anything and the shipping period has been increase to 5 to 10 working days. It looks I cannot cancel anymore the purchase and it looks difficult to directly contact the customer service. I would highly suggest everyone avoid to buy from them. Alternatively, you can try the service yourself.

As with everyone else on here... I too was scammed by the "expedited shipping". An extra cost of $17.02 that turned out to be complete BS. After ordering and seeing that "everything was in stock and ready to ship"... I logged back in and saw that they weren't going to ship for another 10 days after ordering. Then, I find out that my 4-5 Day delivery is out of the question according to DHL... who said that this company does this all the time... People need to find this webpage and stop ordering from these clowns. I told them I want a refund because the order STILL hasn't left China yet... and I ordered 20 days ago. Buyer beware of this company. They will take your money, laugh all the way to the bank, and good luck if you get your items. #disgusted.

LightIntheBox is highly inconsistent. I order for goods, paid only to get a mail that goods are out of stock. I asked they should send the rest of my goods. I didn't get my goods till 3 weeks later even though I paid for Express. The goods were substandard. I think this site should be banned, they cheats. It's not good value for money, I ended up paying 127 euro to DHL for custom charges for clothes that are not useful. It's really annoying.

DO NOT ORDER FROM THIS WEBSITE. I placed two orders a day apart and one was "shipped" two days after placing the order and the other was shipped 10 days after placing the order. They tell you that it will take 5-8 days for delivery. However after 10 days my first package still had not arrived. I contacted "customer services" which you can only do online. There is no telephone number to call. I received a generic response about package not received, stating that it could take up to 30 days for delivery, they have no control of shipping companies. I responded stating this was unacceptable as the package contained gifts for Christmas so delivering them on Jan 13th was not satisfactory and to refund my order in full. I am still waiting to hear from them.

After posting reviews, I did get a response from customer service. It seems the only way to communicate with them is through sites like this if you want anything beyond their automated choices. There is no way to email, phone, or chat. I was able to get my refund and presume it will hit my credit card in a few days as customer service suggests. They have a button called "withdraw" which, in this system at least seems to mean "withdraw the credit and put it back on my credit card" and not "withdraw my request" or "withdraw funds" or "withdraw because I used it" or something else.

I ordered a painting from them, but what I got didn't look anything like the photo on their website. Like a poor attempt at copying something similar to the original. Absolutely hideous. This is not going on my wall... They did offer me a refund, but shipping back to China is $80, which I'd have to pay out of my own pocket. Since I have no idea if I'd ever get the shipping fee back either, I decided to just throw the painting in the trash and be done with it. I don't have time for this. Also, they keep spamming my inbox several times a day, and unsubscribing to their newsletter is impossible. I had to block them, which is OK, since I won't be dealing with them again.

I was excited to find these shoe for my grandbaby. It has been 4 weeks. I got a email saying my shoes were on the way & they aren't here. Don't take a gamble on this company. I can't afford to throw away money.

I ordered Dive torches for me and my partner required for a trip. As per their delivery times it was 5-8 working days and I allowed time for it. However, by time it did not turn up and the tracking code given is fake -> does not track anything. Yet they keep saying that's the tracking code. It shows "no item found!" Most ridiculously, they are telling me now allow about 35 days for delivery! "As a token of our apology, we would like to offer you a rewards worth shipping fee 14.12 AUD." I will never use them again. I do not want any CREDIT.

This company has no customer service department to contact so it is considered fraudulent. I had to push the issue to get past the first representative at Chase to do a dispute and reversal but once I spoke with her manager and mentioned I had no way to contact them she put me over to their fraud dispute department and they refunded my money and started an investigation. These people promised a delivery within 3-5 days and their tracking number is fake and my package is untrackable. This is illegal. A POS (point of sale) is contractual.

I bought some GoPro accessories for my holidays, they arrived just in time before going there! I was able to make some really cool pictures. I can recommend standard shipping and to take the customs tax insurance, so the customer service can refund you. Already placed other order waiting for it. :)

I purchase some Christmas lights. They sent me 220 volt lights. They agreed to take them back if I paid for the shipping back to China and only after the lights arrived in China. First, the shipping costs more than I paid for the lights. Secondly, for any of you have dealt with Chinese companies, the returned lights would mysteriously never arrive, so why would anyone bother. Do Not do business with this company!

I tried to log on so I could track my order but it kept saying "login failed". I therefore tried to submit the form for a new password but every email they send has no content! It is a complete blank email!! As I can't contact them until I have logged in this is very frustrating. I thought I was dealing with a company in the U. K but it turns out they are in China I think. I have sent a direct message to them via Twitter so I am now waiting for a reply. I am going to wait and see if they contact me via Twitter and see if I receive my order. If they had a live chat available it would be helpful but how do they expect you to contact them if they don't send out a new password? By the way I haven't forgotten my original password, they are just not recognizing it for some reason.

Don't buy from them if you haven't. They will keep sending you the annoying emails until you ban them. Unsubscribe is never working. The shipping is extremely slow like more than a month. If you don't trust me you can try. Good luck!

My experience is similar to a few other customers on this site. They promise a 4-5 day delivery while ordering if we pay extra for the courier option. I was happy about that because I needed my goods ASAP. Upon not receiving my items after 4-5 days I logged back again to check that the estimated "Shipping" date was 3 weeks away. I immediately cancelled my order but to my surprise instead of receiving a refund, I received an email stating that suddenly my items were shipped! SOME MAGIC TRICK!!! Now they tell me that I cannot cancel my order because they shipped it. What's even more disappointing is that when I entered the tracking number on the suggested courier site, it gives me a message stating "Item is not found at this moment. If necessary, please verify with the package sender".

Firstly, they lie about the delivery time. Lie; 2) The tracking is non-existent; 3) When you go to check where the package is, over weeks, the same info pops up. "It's on its way". Not. After weeks and weeks and complaints they say it's lost (although tracking keeps saying otherwise- I think it's an automatic computer reply). Then I ask for a refund. Several back and forth over weeks. I finally did get the refund but would never ever recommend them. They should be shut down.

I'm very happy with my order. Item arrived on due date. Clear colour, nice quality, exact length!! Arrived unbroken and in good packaging of the product to protect it. More than very strongly recommend it. Thank you guys!

I ordered on 11/24/16 and have not received it after 2 weeks. They ran the order through my PayPal account so I will try to get my money back there. LightInTheBox won't give me any information. They say I don't have an order. No phone number either. I will never buy from them again!

If you order this headlamp, be aware that you haven't finished buying what you need in order to use it. In addition to what you receive when you order it, it requires 2 "18650" batteries (rechargeable lithium ion batteries that look like extra-long "AA" batteries), AND, of course, you also need a charger for those batteries. Now here's the really stupid part - the headlight has a charging port but you don't know what size jack it requires, and even if you can figure it out, you will need to find some recharging unit that has the correct voltage output, and has the exact plug that will fit the stupid jack in the light!

Additional Information. I did not receive my package on time. When I ordered my swimsuits, I picked 5-8 business shipping. I wrote them three times when I found out that it took them 5 days to even ship my package out and that I would receive my package a day late after I had left for my trip. Apparently, according to them, the 5-8 business days occurs after they send it out. But they held it for 5 days before they shipped it. Today is Dec 6th, and my birthday and trip is tomorrow. (12/7) I ordered the swimsuits before Thanksgiving and my friend whose going on the trip (one I referred to purchase from the website) ordered hers after me.

The product category has vast variety with nominal price. The communication is excellent from the time of processing, shipping & receiving the product. The quality of the product is also very good.

I bought several GoPro accessories from these guys. Choice is big, prices are low (but you have to pay for delivery and customs taxes), quality is really good for the prices they offer. I paid about $20 USD for 42 -in-1 set of accessories! That's so cheap! Unfortunately, delivery took about 40 days. But if you are ready to wait, it's a nice place to shop.

Immediately after placing order I noticed that the delivery date was going to be December 26 however before ordering I checked and paid for expedited Shipping which I was under the impression would be 3 to 4 days to order. I placed this order on December 1. As soon as I paid a shipping date came up that was just not going to work for me so I immediately contacted them within 10 minutes after placing the order and said if I could not receive order by December 15 I would need to cancel this order. I received a response pretty much stating that I would only be receiving 50% of a refund on a 141$ order and I should consider keeping the purchase and that I would be happy with the product.

I received these curtains quite quickly and was pleased with that. Sadly that's where being pleased stopped. I opened them, asked my friend to come over and help me put them up. I am not well at the moment so couldn't manage alone. I was shocked and disappointed to say the least when I noticed several holes the curtains and they were such poor quality. They have been stitched too tightly and are all pulled at the edges. I contacted customer services (I use this term very loosely) straight away and I supplied photos. They are not interested. They are aware that I needed the curtains and that I am unwell and don't need this stress and cannot get out to send them back which, let’s face it I should not have to do. To say the least I have to order some more, I will never go outside the UK again to purchase. Buyers beware. I am going to try and get my money back. Wish me luck.

I order my package on 10/28. Wait until 11/29. They email me to track my order, but when checking the tracking of my package, tracking said items not found. Contact them on 11/21 to 11/23, they told me to contact them back after 11/26. So as I'm writing this review at 11/29, I haven't received my package. I tried to send them 4 email but no response from them. And I see my order status is resolved mark down from they customers service. That means I lost my money. This is a scam business. I will contact my credit card company to see if they can get my money back.

Bought a smartphone with them. A Redmi Note - Android 4.4 - 4G-smartphone. It's so good. It has the same functions as a Galaxy S6, but only for a third of the price. Delivery was very fast! I insured my order for a small amount and all the extra costs (customs) were reimbursed without any problems. Very happy with this purchase and their service. Recommended!!!

I've been a long term customer of this online store, and I must say they never let me down. Quality is always good, shipping fast, thorough packaging. Delivery takes about 30 days if it's economy shipping. We have rather high customs duty on import above 25 euros, but this site offers optional duty refund which is extremely convenient for me. In my last order I've purchased a custom made wedding dress and it was a huge bargain. I've received an awesome dress for a rather low price. I would have never found anything so beautiful for such a price in my local shops. It's a really nice and reliable store. I would advise everybody to give it a try.

I ordered some stuffs (a cellphone, cosmetics, a sweatshirt, and 2 earphones). The cellphone and the earphones came very fast, but the cosmetics was delivered 2-3 months after and the sweatshirt was 6 months after. The products are really good, but the delivery is very slow for products that are not electronics. By the way, they went with a tax that cost 100% of the price that I did already pay. I didn't know that I could be reimbursed, so I've lost the proof of the tax. I didn't care so much about it because the cellphone was very cheap (I live in Brazil, it cost like 30% of the price that I would pay in Brazil). So, even with the delay and the tax, I still shopping and trusting in them.

I ordered an item on the 30th October and the next day the tracking service stated it was on its way. This didn't change for days and then it was updated on their site on 5th November to say it was on its way. On the 16th I filed a complaint online to LightInTheBox. The response was apologetic and they stated they had contacted the supplier to tell them to send it priority, and stated that if the item was not delivered by 24th October then to contact them. At the same time LightInTheBox changed the status of the complaint to 'resolved'.

Will never deal with this company again after being promised a refund and never seeing it despite several reminders. They use very nice lighting and photoshop techniques to make their products look good. The reality is they are ugly and smell of cheap plastic. I was also sent the wrong size, the fault being on their end.

I ordered a pair of shoes in a particular size. They sent the shoes in a different size. Sadly I was not able to make my feet larger, so the shoes were of no use. I had to return the shoes to China at my cost. What fun.

Excellent experience. Everything on time and as it was written before ordering. The shoes look great, I bought them for my girlfriend and informations on site were very helpful for me to choose right size and heel.

The product was more than what I had checked and the quality was good as well. As for the price which was unbeatable. I've always had doubt when it comes to purchasing items online, but since my experience here I even had to reorder some other items. Great to shop... love it! The reason for this review is to let others know if they had doubt with light in the box they should not and for delivery on point.

I have ordered several times with them, because that is how many times they have made mistakes that has resulted in rewards and credits via their damn store. I had to use my money because getting a cash refund is a near impossible task! Here are few sample responses that anyone who has had to go through with them can relate to.

When ordering lipstick, the colours don't always essentially seem to be the colour displayed on the screen. I chose two colours and one was out of stock - I was told with an hour of placing the order, then they gave 4-5 different options, so I had a look and chose another colour. I was absolutely stunned at how brilliant the colour I chose was. It was exactly what I wanted. With LightInTheBox I always get what I pay for, any problems are dealt with fast and I've been shopping there for about a year now!!! I highly recommend it!

Beware of LightInTheBox as they cheat and scam. On October 26th I ordered shoes from this company. Size I ordered was 42. Shoes that arrived were size 36, wrong colour from what I ordered, wrong material and rubbish quality. Also I had to pay high import tax. All could be 'forgiven' if at least the size was right. When I confronted this company that they had shipped the wrong size, they acknowledged they had shipped the wrong size and then plainly refused to do anything about it or take any responsibility. Refund was simply denied and my complaint marked "solved". In my opinion this website is purely cheating. Stay away from them as far as possible. Zero accountability and they will ship to you whatever rubbish product is in front of them at the time.

I have been looking for security cameras in order to make sure that my family is safe while I am not at home with them. I found this security camera, and ordered them right away. I received them WAY before I thought I would. They were very easy to install and they work extremely well. I could not be happier with this product, as well as with the service that I received!!!

I ordered an Xiaomi Mi band 2 from LightInTheBox. The product is much more than I expected. I was a little skeptical about the product originality. However the product is working fine with the official MI fit app that means it is original. I am extremely satisfied with the product however delivery took too long i.e. almost 30 days with free shipping.

Hi. I order 2 tablets A90 on LightInTheBox. The shipping is very fast. They send in one day and delivery in 7 days. The packages is very good and safe. The tablets work well. I will buy again from shop LightInTheBox. The service is very good.

Thanks. My item was received. Packaging was good and the item arrived in good condition without any damages. I am happy and pleased with the item, its time and packaging. Quality could be much better though.

I ordered a pair of shark competition swim shorts from them. They confirmed the purchase and sent me tracking info. I expedited delivery and was supposed to receive the item in 3 business days. A week rolled by and you looked at the tracking, but it was still processing??? I immediately tried to find out how to contact customer service but there was no number and the ONLY WAY TO contact them was through email. I of course did this and to my chagrin, they did not answer me.

Ordered a dress for my daughter's competition in advance. Paid for a fast delivery 5-8 days!!! The company instantly charged my credit card on October 16. Today is November 07, no package. Every time I write them they tell me different day of my package arrival. Just now they wrote the delivery is expected on November 11! These people are using our money for their businesses and not caring about service at all. Or even about delivering what you paid for! AVOID them, they are not worth anyone's nerves! DO NOT GIVE THEM YOU MONEY!!! They are deceivers!!!

I purchased tapware for Australian upon payment and delivery I noted the product was note certified for use in Australia. I contacted LightInTheBox who agreed to provide a full refund for my total order ($AUD1,450). Upon exploring return shipping options I contacted them to advise my only option was DHL which would cost $AUD1,000. They advised me to proceed and agreed to refund $AUD2,500 once received in China. My goods arrived in China, and DHL advised they were "stuck" in customs. They then updated me that they had made contact with LightInTheBox who asked for the shipment to be redirected to an address in Hong Kong. I contacted LightInTheBox immediately who replied that was okay, as they also had a warehouse in Hong Kong. I received written notification from DHL of delivery, including the address it was sent to and the name of the individual who signed for the package.

On September 27, 2016 I ordered 1 package of Super Shiny Eye Shadow #04765706 for $9.89, and 6 packages of False Eyelashes #02338957 for $9.53 for a total of $19.03 + $1.67 shipping. I paid $20.70. My credit card was charged but the products were received. I filed a complete through the message forum of LightInTheBox website and they simply responded that the products were shipped. They asked for tracking information.

I ordered a Halloween costume for my son and a couple things for the wife. I paid $44.31 and never got a confirmation number or order number but the money was removed from my account? There is no possible way to get to customer service without an order number which I never received! No other numbers or contacts... It was placed on 10-7-2016 and again nothing. They don't even show it in my order history but my credit card sure did.

This was my first time shopping at LightInTheBox.com. I was looking for a product from a local site to be assured of a quick delivery. The product I bought costs 48.99 Euros, plus about 14.78 Euros for shipping. I received it quickly (in 2 days) but was charged 27 Euros in taxes for the product. It was an opened box! It was a used article!

Well ordered credit card knives for Christmas and here it is Oct of the next year and still do not have them. No phone number to actually get a person to talk to and email seems to get you nowhere. They show they were delivered after several email but of course not true. I would stay clear from this site. Shady business when no phone number is offered! No customer service! The product was cheap that I ordered but still expected to get it and nothing!

First and foremost - it took 4 weeks to receive my Order, which comprised a Halloween Mask and several Men’s Dress Shirts. I thought the company might be suspicious when it took 15 days to even get a Shipped Notice with Tracking number, and then I noticed my order was being shipped by Yanwen express freight – BIG RED FLAG. They charged my Credit Card the very same day I orders, but didn’t ship for 2 weeks – STRIKE ONE!

Purchased a petticoat that was supposed to be one size fits all and knee length and when it arrived it was about 10" long and would fit a 5 year old and did NOT arrive by the date it was promised! When I attempted to return it they told me I had to pay a very HIGH freight cost to return it and they would give me 30% of the cost back when it arrived. In other words, I pay $50 to return it and they give me back $3.95 of all the money I already spent. These chinese are so unreasonable. I will NEVER do business with this company or any others again!!!

I purchased several dresses. I ordered much larger than normal and they are still too small. Add to that the quality makes Kmart look stellar. So I wish to return. Now what - well you much log in. Conveniently (for them), their computer does not recognize my email. Thus I cannot log in. One cannot call - there is no phone. The return page is a lesson in technology - check out their customer services (not) page - it's ridiculous. I buy every item of clothing these days online. I have not come up against a company this bad in years. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. I will be reporting this to the post office for mail fraud.

I can't comment on the product I ordered yet because after 2 weeks, I have not received it. I did not know this was coming from China. If you need something by a certain date, do not order from here, they cannot give you a reliable delivery date!

Never ordered from this company. After a terrible experience at TracFone; with purchase of Bring your own Smart Phone SIM Kit; I declined using Tracfone and went ahead with continuing service with Verizon Wireless. Tracfone has my previous service payment card number plus my cell phone number. I gave no permission to use either. I checked the balance on my bank card to discover Lightinbox San Jose CA had ripped off my account for $321.99. Are there two different companies? Lightinbox or Lightinthebox? I've asked the bank to stop payment but fear they will hit again so I have to do a card cancellation. Please look into these companies as I do not want others to receive fraudulent claims as I have. Thank you.

On 20 Sep 2016, I used PayPal to pay for my LightInTheBox order. Learning it would not ship until some time in Oct, I cancelled the order on 24 Sep. LightInTheBox has acknowledged the cancellation, but says my PayPal refund will take 3 to 5 days to process. This transaction was less then $40. I can understand a few hours, but not days to process.

I ordered a dress for a wedding. According to the shipping agreement the dress would arrive 3-5 days. Not true. I inquired 6 days later and they said it would take 3-5 more days. Over two weeks. This company is not reliable. If the item is not in stock they should advise the customer. It sucks they took my money and now I have no dress!!! Do not use this company. They are not reliable.

I was sent the wrong item and after not receiving full refund they are ignoring my messages for weeks now! I AM VERY VERY DISAPPOINTED WITH THE SERVICE. I wouldn't recommend this for anyone to go through!!!