LightInTheBox Reviews

I ordered some magnets and toys from them two months ago. I should have read the reviews first of course. Still waiting for my maggies! They reply to my inquiries with a generic response and now say that it could take another 60 days. What!? After reading the reviews I see this is typical of them. Jerks! I would steal their lunch money if I could. Jerk faces.

I ordered a set of sheets that were advertised as "100% Cotton". When received they were clearly a "Polyester/Cotton" blend. It said so right on the tag which was sewn into the sheets! When I contacted them they fed me some sort of bull about, "Will have to check on their quality control." and then they marked the ticket as "RESOLVED" despite the fact that I didn't even respond to them. I'm expected to pay for shipping to send them back and then they will "decide after inspecting the item" as to whether or not I should get my money back... right! THIS COMPANY IS A TOTAL FRAUD. After reading these reviews it seems like they are misrepresenting ALL OF THEIR PRODUCTS. There is one positive review here on ConsumerAffairs and I guarantee it was written by one of their staff members. DO NOT ORDER FROM THIS COMPANY.

I ordered a dress that costed about $80.00 then I want it to ship out expedited that costed about $20.00. The dress was expected to arrive in about 2-3 days. I ordered it on Apr. 28th and on the same day the LightInTheBox took my money in all about $100.00. The dress didn't come for a week. I contacted them by email (the only way) and I wanted to cancel the order since I needed the dress for an event which would be in starting in a day. The responder, Yvette, kept on telling me that I couldn't cancel the order and if she cancel it now, the company would charged me 50% of my money which was about $50. I told her that it was the LightInTheBox which broke the promised NOT me. So how come she would charged 50%. Yvette wrote back and told me that it was my mistake, NOT the LightInTheBox mistake. And she would help me to complete my order and send out on May 16th and expected for another 2-3 days delivery.

BEWARE OF TERRIBLE COLOR MATCH TO THEIR WEBSITE COLOR SAMPLES. Received 3 bridesmaid dresses that I ordered in Burgundy color (from their chart). What I did receive was three "RED" dresses. Now they will not refund my order. Terrible company with poor customer service. Stuck with this color. See attached photo for yourself.

This has been an absolutely HORRIBLE experience!!! Nowhere on your website do you disclose that the merchandise ordered would be coming from China or that there would be international fees charged in addition to the cost of the order!! Your shipping dates are absolutely OFF and very misleading! In the description of the item I ordered, it states "100 Pc Decorative Flowers" making a consumer think they are paying for 100-PIECES, and yet it is for ONLY ONE! ONLY ONE... Why would anyone in their right mind pay for ONE flower to be shipped from CHINA and wait damned near 3-weeks to get it??? Only someone who was defrauded by your company through its con-artist website. This entire experience has been one HOAX... Absolute FRAUD!!! You should not be allowed to sell anything in the United States!

This was the first time I ordered from LightInThe Box and it will be my last. The hat I ordered was not at all like it was pictured on the website. It was on sale and the price was good, but the quality was horrible. The packaging was a joke and the hat came all smashed. Also my credit card number was stolen and they tried to charge several hundred dollars, although my credit card company recognized it as a possible fraud and did not allow it to go through. However they did manage to hack into my online credit card account and stole all my rewards (over 12,000 points) and used it to get a hotel room. It's a terrible company. Do not order anything from LightIntheBox!!!!

DO NOT order anything from this company, they are horrible and won't exchange anything. I ordered a straight up size 4 dress that was NOT custom tailored and they would not exchange it for another size saying they don't exchange custom ordered dresses. Where they got that from I don't know. I did not send them any measurements!!! What a horrible customer service and buying experience! Dissatisfied customer. Will never order from them again!

I ordered lights from this website and paid for shipping insurance. When the items arrived they were broken. They offered me 50% discount on the product, but I still had to pay for the incompetent shipping despite the fact I paid for insurance. Customer service were not willing to assist beyond this. Very, very dissatisfied that I had to pay $70 for shipping an item and that no responsibility was assumed for the fact shipping incompetence caused the item to arrive broken.

Ordered two pairs of sneakers. Received one. Continuously fill out ticket to msg customer service which is the only way feasible to contact. Never receive info on sneakers. Billed to my credit card but not sent. No one to resolve with and no helpful info from them. Terrible company to deal with.

This company turned to be an absolute nightmare for me as far as delivery and customer service. The quoted delivery time on the goods I ordered was 5-8 business days. After 10 days I received an email saying that the package was delivered, but in reality it was not. Tracked the package using the tracking link and showed the same, package delivered. So, I opened a ticket on the LightInTheBox website and got a computer generated standard message saying that I should wait my package is probably delayed a bit. OK.

I first purchased a Jr bridesmaids dress and a pair of shoes for my daughter for a family member's wedding. My initial order actually arrived pretty quickly. No complaints there BUT they sent the wrong shoes. Not the wrong size but a completely different shoe than I ordered. The dress was a tad too big, which was not their fault but I immediately contacted them and wanted to return the dress and shoes and get the dress one size smaller. They told me that the dress was "made-to-order" and could not be returned. There was nothing "made-to-order" about this dress. It was a standard size in a standard color that shipped within 36 hours of me placing the order. The dress had never been worn, altered, and tags were still on. In fact, I contacted them the very day that I received the dress. After throwing a fit and threatening to do a chargeback on my credit card if they would not accept the return, they finally agreed to take it back.

I ordered 2 ball gowns on 1/28/2017 for an event on 2/17/17. I paid $34 for 2-3 day expedited shipping. I kept sending "tickets" with no response from the company. I finally received a response when I threatened to file a complaint in March. I wanted a refund because the event had passed. They shipped one dress, I received mid March. I contacted them again about the second dress demanding a refund. They have an excuse for everything. I was persistent and sent them a copy of my filed complaint with the attorney general. Miraculously, a refund appeared in my Light in the box account. They never notified me. I needed to find it. Then you must request it be put back in your bank account/card another long process.

This is my first time ordering from LightInThe Box website, and it will for sure be my last. I submitted tickets for two complaints and at no point was their "Customer Service" at all concerned with truly resolving my issues. Firstly, I paid extra money for express shipping in order to receive my item in 2-3 days from the shipping date. I did not receive my item until 7 days after the date it shipped, which was days after the event I purchased them for. When I finally received the item (shoes), I find that their US shoe sizes they advertise on their site are not correct, they are in fact SMALLER... and now, I'm stuck with "customized" shoes that do not fit and they will not allow me to return them. Seriously frustrated and disappointed in this company. I'm not sure how things work where they are, but where I am, it is clearly deceitful to sell an item using false information.

These ppl are cons. They are not legitimate. I order products and never received it. It has been over 6 weeks now, never got my money back. They never respond to emails neither do they have a telephone number. I am not the only one having this problem here.

I order and pay for a Stainless Steel Stove Single Camping BBQ Hiking Outdoor Picnic at 22 $, and they send me only a head burner for camping stove at 7$ value!!! I paid also 8$ custom tax for the value of order!

Having paid extra for fast postage of an item - I am still waiting on my product 5 days after the promised delivery date. Before purchase I was told it was 5 - 8 business days - we are now 13 business days and counting. Their customer service is appalling. When I contacted them they just said "Actually it could take up to 28 days. Thanks for your patience." DO NOT pay extra for delivery - it appears to be an absolute sham. I will review my product when [and if] I get it.

Wow where to start. Ordered a Xiaomi m2 wristband. 12th March 2017. Included extra for DAD shipping. Shipped in a couple of days or I should say marked as ship. No cancellation allowed after shipping. By end of March raised as goods not received. Ticket got back in progress message, but suddenly new tracking number appeared with I suspect new Xiaomi m2 sent. It got to the UK 4 April, and then a demand for extra £15 from the carrier for UK duties. This despite goods under £135 being import duty exempt!! So short story is despite it not being clearly stated the goods are coming from China. Don't use PayPal. It transpires that there is no cover from them for goods not bought from eBay. Also PayPal very difficult to deal with. Will be using visa in future where this a guarantee. Do not use this supplier unless you are prepared to lose the money. Very poor supplier not recommend.

Unbelievable. Go and buy these things in better places. I have had such a bad experience buying through LightInTheBox I will never buy anything there again. They told me that my order (that should have been an express order) is late due to high demand and that it will arrive to the warehouse after a few more days. After a few days they said a few more days and a few more. After two weeks I received a message that there was a "customs issue" and that the package came back to the warehouse and that they are canceling the order (when just the same day another representative told me that the item did not reach the warehouse). Shameful deceiving behavior. Look elsewhere.

Kindly, I recently purchased a pair of men's shoes at a very fair price and my item arrived on time and in good order. This kindly company is based in China. The furthest I know: good. Kindly, I love China. It is a lovely country with excellent citizens. Kindly, I am granting this review to lend credibility to positive experience with this company. Thank you.

Will not be using this company as ordered shoes for myself but were too small even though stated my size. Asked for replacement as a bigger size but, these were still too small. Opted for a refund as postage to return items were too expensive in October last year. Still waiting for a refund even though have been communicating with company. I have had no joy and will be complaining to founders of company. This company should not be allowed to trade in the UK.

This is my first-time ordering from this company. Placed order on 3/18. My cc was charged on 3/19. On 3/21, I check to see how much longer would the order take to ship. They said, "we are waiting and will process soon." On 3/25, they said they are waiting from their supplier to see if they will get item or not and don’t know when they will have the item to ship.

LightInTheBox has refunded partial value if purchase as promised. Issue resolved.

I receive partial of my items. Never received the rest of my item which was $68.00 worth. Kept contacting them. It seems like its messages that are premade. Doesn't make sense. I can't sue them cause it's a waste of time and money cause they're located in China. I suggest no one buying from them. Don't do expedite. You won't get refunded. If you get your product good but don't accept it to come 2 to 3 business day that will never happen. This web page is like shopping at your own risk. Buy better thru Amazon. It's more legit and you actually talk to live people. LightInTheBox you will never talk to someone live.

I have never written a review before but felt compelled to warn others. DO NOT BUY from this site. I ordered a Bridesmaid dresses for my 4 year old daughter paying for delivery within 8 days. Over 3 weeks later I am now informed my package is in the country but I have to pay an additional £30 to have it delivered as the company are not declaring to customs the true worth of the items. A child's dress that should have cost just £47 now is ending up costing £77. The customer service is awful and in the end they totally ignore your messages. As the dress is obviously for a wedding it has been very stressful due to the poor communication. Please save yourselves the stress and even if you are paying a little extra from somewhere else at least you will have the peace of mind that you won't be send an extra bill.

First of all if I had checked the review for this website before ordering I would not have done it. This company operates out of China. There is no number to call and the total experience so far sucks. I paid for 2-3 days service. It's been more than a week and I still don't have it. There is no way to complain so I guess I am just going to wait and see if get it. PLEASE STAY AWAY FROM THIS SITE!!!

I ordered ONE product. A baby monitoring camera that was specifically meant to link to any of your tablets or smart phone via wi-fi in order to not have any cumbersome cords etc. They sent us the wrong product. I guess I can say at least they managed to send a camera! But it is completely the WRONG one! But joke's on them because the one we ordered was a simple $30 camera and they ended up sending us a MUCH nicer DVR camera home security system (approx. $130)! The only problem is that it requires setup and cords.

Horrible - paid premium for 24 Russian Piping Tips to decorate cakes and when I received the package, it only contained 12 tips and the bag inside the mailing envelope had a huge tear. Meaning it was defective from the factory before it was even sent. How could they have not noticed it? Plus, I could not log into my account (had no account even though I had received merchandise) but I found a way to send notice. So I get an email stating that they had sent another and if I didn't receive it to let them know - except I did NOT receive anything and I have no way of contacting them because for some reason I do not have any order under my name. There is no way to contact the company so I am escalating it to PayPal. Hopefully they can get my money back. It's no wonder I do not order anything online!!

I've received after almost 3 month the shoes and then paid 50% more to the customs/taxes etc... I'm living in Canada. The customer service will be prompt and say whatever you want to hear, but in time, don't expect to speed up. The photos are good and the quality is the second hand. The price is small. What can you expect!? IF you order have patience and wait for couple of months when you'll have the products from them. I think for duty free and taxes you should buy the insurance (I've declined) and I am not sure, but possible you get exempt for duty free.

I ordered a dress on February 14th and never received it. I cancelled my order (since it has not even been processed). It's a trap people! You only have 24 hours to cancel an order and even if you never get it? They will not give you a full refund. They won't make the item until you've paid for it. It takes 20 days to get said item but you can only refund it 24 hours after you paid for it. This is a scam! A total ripoff! Run away fast!!! Look at all the other bad reviews if you don't believe me!

The buying process is perfect. There is the possibility of adding shipping insurance, which means that you will be refunded the customs costs. They always give you an answer and try to leave you satisfied.

I ordered an ice skating dress on Jan 25th for my daughter's competition on March 5th. Figured this gave me plenty of time to receive and decide if the dress I ordered will work. The website said it would be 5-8 business days which would have meant I would receive no later than February 3rd. To make a long story short, they "said" they shipped the dress around February 24th but it was shipped back because delivery would not ship to a post office box. The website did not indicate this when I ordered it. They sent me an email and text that didn't give me any info only to click on a link which every time I did the links did not work. I searched over and over for a contact phone number in which I could not find and I could never log into a "message" I needed to read in my account. Finally, once I did it was already 4 days before my daughter's competition.

I ordered my product in January 18. I knew the shipping will be slow because the products come from China. I waited, and waited, and waited. Two months went by before I got two of the three products that I bought. The other one is still processing to this date! To be honest, the quality is better than expected, and the products looks the same as in the picture. I knew that their sizes run small, so I order 4XL and they were still a bit small, but not too small. Their customer service does not do anything except making promises and apologizing for the "inconveniences".

I order a package well over a month ago. It has not arrived. They said that they had been busy and it would be here by today. Still, the package has not arrived. They also said that they would not refund the money but give credit.

I ordered several products from this company recently. I kept one and would like to return the other two and receive a refund. I have written to the customer service for a return ticket. I still didn't get a response from this company. I am stuck with two products I don't want. This is so unfair. They sell clothes that are labeled LX too small.

I purchased a dress in December last year. It arrived very quickly which was great but the sizing was wrong. I contacted LightInTheBox (via email) and they said if I returned it they would refund my money. I did just that, I went to the post office and sent it back to them via tracked airmail and I have kept all receipts of this. When I got notification that my parcel had arrived at their warehouse, I waited a few days for them to contact me which they didn't so I contacted them. They informed me they had not received my parcel and would not be refunding me anything. I provided them with the receipts stating they had in fact received them and now they keep sending me the same emails saying they never received my email and can I send it again. This has been going on since the 7th of January. The dress cost me AU$200 + the cost of sending it back. This has been my worst online experience ever. Extremely unhappy.

I ordered a mother of the bride dress using the measurements provided by this company. When the dress arrived not only was it too large but the color was incorrect. In addition, It took almost 3 weeks and several emails to find out where the dress was and when it would arrive. As to no hassle returns as their website touts, that did not happen. They first suggested I have the dress altered and they would give me 20 percent off the price. When I told them the color was wrong too, they told me computers are different and could be the reason for the different color. They wanted me to take photos of the dress in natural light and send it to them. I refused and requested my no hassle refund.

I never write reviews due to lack of time which is why I ordered via internet. I ordered from this site knowing nothing about it... big mistake. I ordered 2 coats over two months ago. Just got tracking info currently shipping out of China. It will be summer by the time the coats arrive here. A couple of weeks after I ordered I received call from American Express fraud protection that charges had been attempted with my AmEx number in Japan. I had used my American Express for this purchase. This was the only unusual place I had used this card. I'm definitely linking the two together. I will update when/if I ever receive the coats. I will not use the site again as it takes too long for items to arrive, greater than 2 months is extreme. I don't have confidence in the site/company secondary to the issue with my credit card account. Lesson learned, read customer reviews before wasting time ordering from internet store based in another country.

I paid for expedited shipping, which they said would take 2-4 days. When my package didn't arrive, they told me it normally takes a week. Why did I pay extra? The stuff comes from China which always takes longer than anything - I've never gotten anything in less than 2 weeks - if I'm lucky. I still haven't received my order.

Ordered a pair of light-up shoes for my daughter for her birthday in early February. Site says 10-20 business days. Shoes never arrived, so I emailed them. "Oops," says they. "The shoes were returned to us by Customs." REALLY?? I call SHENANIGANS on that excuse! Wonder if they were going to tell me, or just leave me hanging out there waiting for shoes that weren't ever going to arrive? At least they offered a refund. It's too late to get them in time for her birthday now.

I ordered a Jr. bridesmaid dress and a flower girl dress from this company the first week of February. I understood that it would take time to ship. When I received the package the bridesmaid's dress was great. Really nice quality. However the other item I received was WRONG. It was a white hoop skirt??? I did not receive the tulle ballgown. I have been around and around with them trying to resolve this issue. All I get back is that my package was received... Thank you come again BS! I am livid! Obviously they packed the wrong item and expect me to pay $39.99 for a freaking hoop skirt I DO NOT NEED. Buy at your own risk. Pray they get it right or you'll be stuck without your correct items. I will NEVER buy from them again. EVER!!!

I ordered a painting via this website. After around 3 weeks of waiting I eventually received a letter from HMRC stating I'd need to pay a chunk of change in import duty!! The duty was over half of the price of the painting and when I quizzed LightInTheBox they simply said this can happen and that I *should* have taken out additional insurance. That was the first time I'd even heard of potential import issues! They then claimed they would refund half of the duty money - and even when I reluctantly agreed, they just didn't do it. I chased several times awaiting a PayPal refund, greeted with complete silence. This is a very dodgy company behind a glossy veneer and fancy website. If you are in the UK and wondering about placing an order, DON'T!!! There's a reason it's that cheap, and not a good one.

Excellent products. My wife and I ordered shoes, clothes and a nunchuck for Wii station at the beginning of January. Prices were very convenient, website easy to use. Order arrived within 2 weeks as agreed. Nice experience.

I ordered a dress for my daughter to wear for figure skating. I ordered it about 2 weeks before she needed it and paid for the expedited shipping to make sure it arrived in time. It said 3-6 business days for processing and 2-3 days for shipping. I contacted them when it got to the time it should have arrived and it hadn't even shipped. They promised me it would ship by a certain date (well after we needed it), so I cancelled the order. They didn't charge me and we bought another dress elsewhere. I swore to myself I wouldn't use them again.

I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with AliExpress or dx.com. Stay away from these crooks.

I love the customer service how they can resolve any issue that may come up with the shipping and delivery of your products. They are very well informed and on their game, plus the prices and the variety of the items that they have in stock.

I have used LightInTheBox on many occasions and found their product selection to be very good. However, I would not advise to use them if you are looking for exceptional quality or quick delivery, as a lot of products (especially clothing) are not very durable and some items are often out of stock, which you may not be told at the time of purchase. Also, many sites have a policy of not charging your credit card until the order is fulfilled. LITB is not one of them and resolving unfulfilled orders could be difficult, as they do not have a phone number to call, only an online support ticket service, which is not always responsive.

I purchased a set of curtains (two panels). I only received one. They are asking for a picture (what of the missing curtain?) Ridiculous. They asked for the weight of the package (it was sheer curtains, they are the weight of air and were shipped with 4 other items of weight, which, by the way, weren't acceptable either) and still after weeks of going back and forth, I still haven't received my other curtain panel. Do you think I would put myself through this much aggravation if it wasn't missing! And the other thing was I bought a doggie sweater that was supposed to be an extra large and if it fits a small toy poodle, it would be a miracle. They wanted a picture of that too. So I put that sweater on top of the back of my 55 lb. dog and sent a picture. They are making this so difficult and most unpleasant experience! I just want the other curtain I paid for and refund for the dog sweater. Please help!

Good quality and affordable prices. I got some shirts for my son there in the end of December. With DHL shipping I received it within a week. Quality was really good, stitching was done neatly. My son liked it a lot. I had to pay customs duty, but as I opted for shipping insurance I had it refunded to my bank account. Customer Service was really helpful and refunded customs fee within a few days.

I purchased YWXLIGHT® LED light bulbs from LightInTheBox. Performance of the bulbs was much less than advertised. Subsequent communication with the company was almost impossible. I ended up having to keep the bulbs. After two months some are already malfunctioning (i.e. lighting dull or intermittent) but there is no warranty offered. On their website the product specifies >30,000 hours lifetime. Their website also only shows the good reviews and I know this because my negative review was removed. In conclusion: their marketing ethics are unconscionable and they are not a trustworthy company. Buyer beware.

I decided to write a review about LightInTheBox.com as it was a good experience and really a nice shop that I found by chance. Actually it looks like many other famous internet shops but what surprised me is that they have a very fast delivery. Up to 2 weeks for a usual mail service without Express Post. Any complaints and questions are solved and answered very fast. I have already ordered different items and things for many times and always stay satisfied with price and quality. Once they sent the wrong order but also solved the problem fast and returned money in two business days for a new purchase.

I purchased 2 red LED light bulbs to use in a the display part of a flame effect fire. The price wasn't my initial concern just the fact they were LED therefore low power and hopefully safe. It took weeks for anything to arrive despite constant emails I was sent advising of dispatch and pushing more offers. Only one arrived finally... In a flimsy plastic bag & the crushed box was empty. The bulb was floating free in the packet. It had the cheapest opaque plastic bulb 'case' which was totally detached from the metal fitting and its wires were all exposed and detached in places from the circuit board inside. The other bulb never materialised. I filled in the appropriate form, submitting photo as required and waited.

Am residing in Singapore and bought some dresses on Black Friday sale! I purchased from overseas and I have to bear the courier charge when few of the items doesn't fit me. I spent 25 Singapore dollars. They refunded me after 2 months, that too by pestering them. Expect ticket, there is no way to contact customer case which is very poor service. And the tickets will be closed automatically after few days irrespective of the issue status.

I have two orders that have taken so long. I finally cancelled them. We will see if they credit my PayPal account. An order for a chandelier arrived within a few days. Shows it was sent from Amazon? Amazon has no record of shipping this to me! It was not even close to what I ordered or what they show they shipped! Customer service is so bad. I finally turned it over to PayPal and they are investigating. I would strongly advise against ordering from this company.

They're located in China so you're only able to contact them via email. I ordered 30 flood lights from them and as of February 2017, it's been three months with no product. They quickly processed my credit card payment and continue to lie about delivery of the product. They said the product was signed and delivered. I told them I did not receive and have checked with all my neighbors on both sides of the street. I've asked for proof from the freight company but since they're probably lying about delivery signature, they just ignore this part of my request. Buy at your own risk - these guys will rip you off.

At first I was a little skeptic ordering online. As I was looking for a well priced coat for my son's birthday and as budget is tight in these months, I ordered a nice looking winter jacket from the website. I had a confirmation with a tracking number within a day, so I could follow the progress. 10 Days later the jacket arrived. The jacket is great!! My son is very happy and next to that according to him, his friends are really jealous. This won't be my last purchase with LightInTheBox. Well worth the wait. Cheers.

When we tried to order off this site and entered our credit-card number, VISA automatically shut down my credit card as they have this site tagged as fraudulent. I had to call VISA to reinstate my card. Notice there are no phone numbers, mailing addresses to contact the company, and the security code is not a certified one. Do not order from this site. I did not notice this situation before ordering.

It looks like a great site to shop at but I should have known better. They did a good job of trying to look like they were North American but I as a frequent shopper should have known better than to shop with them. Once you see a site with the timer sale countdown in the top corner. They are Asian most ties and play so many games. Getting your merchandise is almost near impossible. They had an item I wanted so I took a chance and made a tiny purchase. Big Mistake.

I ordered a dress and despite I knew it was coming from China I was surprised with the quality of the fabric and pattern. I asked for express shipping and it was here in less that 10 days! Great experience, if I need more nice looking clothes for sure I will buy again and save more than half of the price.

I LOVE my new Kigurumi pajama/costume. It's comfortable and cozy. Totally cute, too. On most sites, something like this is really expensive. But this price was great and the quality is good.

Here's a little piece of advice: Never, ever, Ever, EVer, EVEr, EVER order from LightInTheBox! Fast Shipping? Sure it is shipped out the next day (ordered on 1/17/17), but it's still not here! The tracking number on the order status page is invalid and Customer Service is no help. I have asked for a valid tracking number twice, but all I get is something that looks like an auto response that begins with "Thank you for your order" and ends with "Thank you for understanding" and it's from someone who definitely doesn't speak English. Quit giving me the runaround and answer my question - where is my order? Do they really think I would order from them again so I can use the shipping reward they are offering? Just because you find a good price on something doesn't necessarily mean it's a good buy!

Ordered a cow onesie for my Granddaughter who was turning 13... I paid extra for the shipping to have it in 3 to 5 days that was 12/14 to have it in time for her slumber party... When it didn't arrive they told me they had until late 1/25 to technically get it to me. I still have not received this item and they refuse to give me a refund. I will never order from them again and will urge anyone I know not to either.

I ordered a picture from Light in the Box, was charged over $100 (which included insurance) and never received my package. I tracked the package, which said it was being returned to the sender because of an issue with the shipping address. The address was correct! I contacted Light in the Box more than 6 times (via email) AND contacted the post office. NO ONE could tell me what the issue was or why I didn't receive my merchandise. I asked for a replacement package, and heard absolutely NOTHING. In fact, I told them to cancel my order, and still heard nothing, but my credit card was charged for this purchase. I would NEVER buy from them again.

I order 6 wigs on January 20 & selected EXPRESSED EXPEDITED 3-4 days for my delivery. Yes my order is late. February 20, 2017 is the delivery date I am given & this is UNACCEPTABLE. THIS WILL BE A MONTH LATER. This isn't what I was told @ the purchasing point so I wasn't expecting this new date. They have my money @ I have not one wig. Now I can't pay for my order in portions & give it to them later. DO NOT ORDER FROM THIS COMPANY!!! This is unacceptable. I have & will continue with my investigation claim with my bank concerning this matter. There's an open dispute with my bank & they will have to answer to this. I know how it is to want a great wig @ a great price but this isn't the company because you WILL BE DISAPPOINTED as I am.

Express Expedited Shipping - I get that my wig came from all the way from China but when I ordered it they said that they guarantee it will be shipped to my home within 2-3 days. My order got processed and shipped the same day I ordered which was on 1/24/2017. It did not get here yet. I'm not trying to rush it but the amount of days they gave me is incorrect at this time. I paid an extra $13 for shipping. I hope it gets here by tomorrow.

I ordered a PS4 remote for my son for Christmas. It did not arrive before Christmas, it did not work properly, and was totally incompatible with other PS4 accessories. So, I wanted to return the item... Customer service did everything they could to drag out the process in hopes I would give up. Thankfully I ordered through PayPal and opened up a claim. Finally I got them to submit return information (because they told me it couldn't be returned to the address on package). However, the link (with the address and return info) they sent multiple times through PayPal, their customer service and my email was totally inaccessible and could not be viewed. Still had no idea where to send it!

LightInTheBox.com put false advertise on free shipping after $90 purchase. I spent about $120, it charged me almost $12 shipping cost. I requested a reimbursement and the Company kept ignoring my request without any explanation. I escalated the dispute with Paypal but unfortunately Paypal said its purchase protection doesn't cover stand alone shipping costs. I also noticed that LightInTheBox.com will not allow you to put any negative rating on its website store. It will not publish your negative comments or ratings. So All the 5 stars rating out there are bias. The clothes are also cheap in fabric and workmanship. I wouldn't recommend it.

Please excuse me because English is not my mother tongue. On January 16th I placed an order for a bag that costs 33 euros and I paid with my debit card. After 5 MINUTES I cancelled the order because I read the reviews here about all these people that went into such trouble with this site and they lost their money. I did all the necessary steps for a money refund and the site says that the refund would take 4 to 6 days. It never happened!!! I contacted them and they told me to click on the withdraw button!! I had already done that and they keep telling me the same things!!! I told them there is NO button to click and no more choices on my tickets. They just answered me to use a pc and not my cell phone!!! I AM USING A PC FOR MY ORDERS!!! THIEFS!! I WILL GO ON YOUTUBE and to all the social media and warn people about you. You are a bad bad name for the market. I have also taken pictures their responses...

LightintheBox is a scam! First of all, the marketing of this site is very attractive, with the low prices and trendy items but once they get your money the quality is cheap, poor or usually incorrect and trashed. I ordered some jewelry and it took over a month for me to get it (after several emails back and forth regarding where is my purchase). Once the jewelry came one piece was broken, just a piece of junk. I dismissed it because the other items were in fair condition and I wasn't going to argue over a $3.00 item.

My fiance ordered a dress for me and we never received it. Lightinthebox did nothing to help us. The tracking information stated that the package was delivered on December 9th. Because I still haven't received it, I went to the USPS post office today and asked them about it. They told me that they do not have the package and that I should file a claim since I never received it. They said they could not find it in their warehouse and in case if it is lost the seller, which is Lightinthebox, has to file a claim to get a refund. I paid Lightinthebox money for a product and you guys failed to deliver it to me. Technically, I have the right to demand the refund back or at least you guys need to resend the item. I am ok with a proper refund. Lightinthebox cannot just take a customer's money and run away without delivering anything!

Not only was I sent defective light bulbs that ALL went down after a few days but I had to pay custom fees which were not displayed during the purchase and their customer service was totally incompetent and made me wait over 30 days to send me a shipping back number while telling me I had gone over the 30 days return policy. Simply incredible on western online sales standard and regulations. The issue is that they show lots of good reviews online and "look good"... which makes it all the more dangerous. This site is a total scam, stick to your usual online reliable businesses.

They accepted payment on January 8th and cancelled my order because it was out of stock. When I sent in a ticket request (not easy to find) the response was to click on the item I am inquiring about and send the question in again. I am still waiting for the refund to hit my account. January 21, 2017. Very difficult to get any assistance.

Recently ordered 3 light fittings that looked really good on the pictures. First of all I had to pay over £53 in Chinese import duties to have them delivered (I had not realised this would be the case). When they arrived they were cheap looking and tacky and I wanted to return them. Every parcel carrier I tried needed at least a telephone number of the place where the goods were going to be returned to - some also needed an email address. Light In The Box flatly refused to supply this information saying they did not have to. I am stuck with a parcel I cannot return, and, therefore, cannot get a refund. I would advise everybody to stay away from this company.

I ordered shoes that light up for my little one as a gift and they sent a tracking number that says shipped and that's it. Then after several emails sent by me they now say they sent them but were stopped at customs and returned to them and now they say they can credit my account but I WOULD NEVER RECOMMEND THEIR WEBSITE, after reading their reviews I ordered. Now I found this one with negative reviews.

I placed an order for 2 dive skins on November 30th for departure to the Galapagos on December 14th. Even though there was plenty of time, I paid the extra for expedited delivery (3-5 business days), just to be sure. I am now returned from Ecuador - January 13th - and DHL wants to deliver the items. To add insult to injury, not only did I not have the suits for diving in the Galapagos, now I have to pay an additional 60% (approx.) to DHL for taxes and shipping, which were supposedly prepaid to LightInTheBox. I have been unable to find either an email address or telephone number for LightInTheBox to even attempt a satisfactory resolution to this matter. I will NEVER purchase from this company again! I still don't even know if I like the products!

I ordered a surveillance DVR recorder and it is working great. It was super cheap and arrived within 10 business days. I recommend the security systems at this website for your restaurant or store. Give it 5 stars!

This coat was nothing like in the pic. It looks like a Amish dress, completely straight not nice at all like in pic and cheap bow holds top piece together. And we only got $60 out of the $88 back. Shopping they said was the $28... Why should I be charged shipping when it's not what I was expecting to get... it only cost 6$ to ship back to them (go figure). DON'T USE THEM AT ALL!!! Ps. I ordered this same jacket from a real company online and it was perfect.

I bought 2 dresses. Both unusually small. They make it difficult to send back. I wrote them 50 times. Sent pictures. Spent literally exhaustive hours. They respond with form letters. I got only $50.00 back but spent $231. PayPal got me $50.00 extra. I want the $128.00 owed me. Please DON'T BUY. THE QUALITY WAS HOMEMADE AND THE SIZING RIDICULOUS. THEY DON'T WANT TO REFUND. HORRIBLE, HORRIBLE EXPERIENCE. Write down tracking #.

Ordered two swimsuits a few days ago, and decided I wanted to cancel the order. My money was taken within 5 minutes (naturally) and I still haven't heard from the company. I previously bought a dress from this site which was great but unfortunately they will be losing a loyal customer if I do not hear from the company within the next few days & I will be looking into taking legal action if I do not get a full refund for these unwanted items.

I had ordered 2 Dragon Ball Z action figures from LightInTheBox.com on November 29th for my brother-in-law for Christmas only because their website advertised their shipping was 5-8 days. I was sent a confirmation email on November 30th, saying that my order had been processed and shipped. They sent me a tracking number that did not work. The only thing that was displayed was "Your order is processing." With some codes.

Do not do business with this company. I was charged twice for one order 7 months ago!!! Ordered 2 vessel sinks in July. Total cost $529.34. August credit card statement listed 2 charges of $529.34 EACH. I have many attempts to get the second charge of $529.34 refunded to no avail. It is NOT possible to contact this company in any manner. I have printouts from my account with LightInTheBox that show the refund due, however my credit card company have not received a refund nor have I.

I will never ever purchase anything from this site. They are thiefs. I purchase some shoes for my gals for Christmas. The item never came on time. When one item came they were charging for duty fee. I have asked for a refund for the 2 items I purchased. They never gave me my money back. Please, please never buy anything from this site.

I ordered some Wii controllers for my kids on 11/28 as part of their Christmas. I had two separate orders. Both get "lost" and after 5 emails to customer service and still no controllers on 1/6.. I receive message from customer service wanting me to locate the item. USPS has no record of either tracking number. Both packages have been at JFK airport since 12/19. AVOID, AVOID, AVOID this company. YOUR ORDER WILL GET SCREWED UP, PACKAGE WON'T COME, AND WILL BE SO FRUSTRATED!!! Stick to Amazon and eBay.

I've ordered a package on November 26th with expedited shipping (5-8 business days) and having after the stated period. After 3 weeks I clicked on Package Not Received button on the order page and a popup message indicating the usual time for shipping was up to 30 days. So I waited for more than 30 days and on Dec 29th (still haven't received the package) I clicked on the Package Not Received icon again and surprising it worked. I requested for a refund and they replied with a very nice e-mail and asked me to patiently waited until Jan 4.

They first took 10 days for what should have been up to 4 processing days and when I inquired, no one could tell me anything until I started to behave very badly on the customer tickets. O e person finally told me that the reason processing is taking so long is Beaune they can't find 2 items, so I told them to take off the items and refund me. They took the items off the order, but never refunded me. When I received the rest of my order, which I must say, that shipping was very fast (within the 3-4 days as promised). The items were of the worst quality I have ever seen in my life. Horrible quality clothing and the sizes are in no way true to form, although they say it is. The male jeans I purchased were the lightest pair of jeans I have ever seen; almost a thin stretch material and is not true denim. I am planning on returning everything, but I'm going to need all my money back first. I highly recommend that no one buys from this site.

I ordered two products in November 2016 as presents for my sister for Christmas. I was guaranteed delivery in 5 to 8 business days and therefore purchased the items knowing that I would receive them prior to Christmas. It is January 4th 2017 and I'm still waiting for the delivery of the presents. I am very unsatisfied with the customer service. They were unwilling to assist me in any way or provide me a refund for the product which I have waited 30+ business days for! I would like to warn others not to purchase from their site as their shipping and delivery times are not accurate and their customer service is not helpful or willing to accommodate.

Please do not and I stress, DO NOT order from this company. I purchased an item on December 17th 2016 for my 7 year old granddaughter who was visiting for the Christmas Holiday. During the ordering process it asked if I wanted to expedite my item which I did in order to get it within 3-4 business days. Let me just stress that today is January 2nd 2017 and my package still has not arrived. Mind you the original expected delivery date was December 31st. I contacted the company 5 different times through e-mail along with phone calls and all I keep receiving is some unknown person that keeps telling me my package will be shipped soon. However today an e-mail was sent stating that it should arrive 3-4 business days. I tried getting the expedite fee returned to my credit card but they denied me saying that I needed to give them more processing time.

I noticed that at the end you are tagged with odd shipping charges with preferred shipping greyed out. The other merchandise was too cheap to be real and after reading reviews will ignore spam asking me to finish buying merchandise I already took out of basket. First time I have had a company badger me after using the back button on browser and emptying basket.

I have had the same experience as several others with the company. I placed an order of just under $150 with them on December 12, 2016 (the transaction was posted to my account the 13th). I paid extra for the fastest shipping. It was represented on the site that the items would ship within a 24 hr period and that with the faster shipping I paid it would take 3-4 business days to arrive. I first inquired about where my order was on the 22nd. The response I was given was that my order would ship no later than the 23rd.

Purchased an item that was not as described, and tried to return it. They offer a refund lower than the purchase price which I disagree with. Had to escalate it with PayPal (which they are proving to be very difficult with). I sent the item back and have heard no word from the company. I re-escalate the issue back to PayPal and still no refund. The item should of reached them since the 17th of December.

They charge you without having the product in stock. You should never charge a customer for an item until it actually ships. They don't automatically refund your card, but issue a credit with an email saying your You have seven days to respond to the resolved issue. Then to top it off you have to go in and click Withdraw, to get the money back onto your card taking up to 14 Business Days! I wonder how many people they have scammed. Plus I paid extra for expedited shipping to have it here before Christmas. No phone numbers, etc. These guys are crooks.

DO NOT ORDER FROM THIS WEBSITE. I placed an order of $190 purchases. I was told the order was "shipped" with UPS via a tracking number on Dec 20, 2016. However, the UPS tracking showed it was not shipped. Every time when I opened a ticket to ask for help, but the ticket was closed immediately after it was submitted without real resolve by someone called Sarah. There is no email address, no phone number you can reach the customer service. But I did find a number from Chinese website (in Chinese). However, the phone has been always busy for hours/days, no one take the phone call. IT IS SCAM FOR SURE.

I ordered my daughter animation merchandise which was figures a T-shirt squishy toys etc. and we got it for her Christmas gift this year. They promised 5-8 business day guarantee. It's still has not shown up and when I try to put my tracking number it says I have no orders when money has been taken out and I have my order number. This is a fraud business and now my daughter's Christmas gift and my money is gone. Somebody please help!!!

By far the worst eCommerce brand on the planet. I purchased an item from LightIntheBox on the 9/12 and the shipping was supposed to be 3 to 5 working days. By the 20th of December, I still did not receive anything and the shipping period has been increase to 5 to 10 working days. It looks I cannot cancel anymore the purchase and it looks difficult to directly contact the customer service. I would highly suggest everyone avoid to buy from them. Alternatively, you can try the service yourself.

As with everyone else on here... I too was scammed by the "expedited shipping". An extra cost of $17.02 that turned out to be complete BS. After ordering and seeing that "everything was in stock and ready to ship"... I logged back in and saw that they weren't going to ship for another 10 days after ordering. Then, I find out that my 4-5 Day delivery is out of the question according to DHL... who said that this company does this all the time... People need to find this webpage and stop ordering from these clowns. I told them I want a refund because the order STILL hasn't left China yet... and I ordered 20 days ago. Buyer beware of this company. They will take your money, laugh all the way to the bank, and good luck if you get your items. #disgusted.

LightIntheBox is highly inconsistent. I order for goods, paid only to get a mail that goods are out of stock. I asked they should send the rest of my goods. I didn't get my goods till 3 weeks later even though I paid for Express. The goods were substandard. I think this site should be banned, they cheats. It's not good value for money, I ended up paying 127 euro to DHL for custom charges for clothes that are not useful. It's really annoying.

DO NOT ORDER FROM THIS WEBSITE. I placed two orders a day apart and one was "shipped" two days after placing the order and the other was shipped 10 days after placing the order. They tell you that it will take 5-8 days for delivery. However after 10 days my first package still had not arrived. I contacted "customer services" which you can only do online. There is no telephone number to call. I received a generic response about package not received, stating that it could take up to 30 days for delivery, they have no control of shipping companies. I responded stating this was unacceptable as the package contained gifts for Christmas so delivering them on Jan 13th was not satisfactory and to refund my order in full. I am still waiting to hear from them.

After posting reviews, I did get a response from customer service. It seems the only way to communicate with them is through sites like this if you want anything beyond their automated choices. There is no way to email, phone, or chat. I was able to get my refund and presume it will hit my credit card in a few days as customer service suggests. They have a button called "withdraw" which, in this system at least seems to mean "withdraw the credit and put it back on my credit card" and not "withdraw my request" or "withdraw funds" or "withdraw because I used it" or something else.

I ordered a painting from them, but what I got didn't look anything like the photo on their website. Like a poor attempt at copying something similar to the original. Absolutely hideous. This is not going on my wall... They did offer me a refund, but shipping back to China is $80, which I'd have to pay out of my own pocket. Since I have no idea if I'd ever get the shipping fee back either, I decided to just throw the painting in the trash and be done with it. I don't have time for this. Also, they keep spamming my inbox several times a day, and unsubscribing to their newsletter is impossible. I had to block them, which is OK, since I won't be dealing with them again.

I was excited to find these shoe for my grandbaby. It has been 4 weeks. I got a email saying my shoes were on the way & they aren't here. Don't take a gamble on this company. I can't afford to throw away money.

I ordered Dive torches for me and my partner required for a trip. As per their delivery times it was 5-8 working days and I allowed time for it. However, by time it did not turn up and the tracking code given is fake -> does not track anything. Yet they keep saying that's the tracking code. It shows "no item found!" Most ridiculously, they are telling me now allow about 35 days for delivery! "As a token of our apology, we would like to offer you a rewards worth shipping fee 14.12 AUD." I will never use them again. I do not want any CREDIT.

This company has no customer service department to contact so it is considered fraudulent. I had to push the issue to get past the first representative at Chase to do a dispute and reversal but once I spoke with her manager and mentioned I had no way to contact them she put me over to their fraud dispute department and they refunded my money and started an investigation. These people promised a delivery within 3-5 days and their tracking number is fake and my package is untrackable. This is illegal. A POS (point of sale) is contractual.

I bought some GoPro accessories for my holidays, they arrived just in time before going there! I was able to make some really cool pictures. I can recommend standard shipping and to take the customs tax insurance, so the customer service can refund you. Already placed other order waiting for it. :)

I purchase some Christmas lights. They sent me 220 volt lights. They agreed to take them back if I paid for the shipping back to China and only after the lights arrived in China. First, the shipping costs more than I paid for the lights. Secondly, for any of you have dealt with Chinese companies, the returned lights would mysteriously never arrive, so why would anyone bother. Do Not do business with this company!

I tried to log on so I could track my order but it kept saying "login failed". I therefore tried to submit the form for a new password but every email they send has no content! It is a complete blank email!! As I can't contact them until I have logged in this is very frustrating. I thought I was dealing with a company in the U. K but it turns out they are in China I think. I have sent a direct message to them via Twitter so I am now waiting for a reply. I am going to wait and see if they contact me via Twitter and see if I receive my order. If they had a live chat available it would be helpful but how do they expect you to contact them if they don't send out a new password? By the way I haven't forgotten my original password, they are just not recognizing it for some reason.

Don't buy from them if you haven't. They will keep sending you the annoying emails until you ban them. Unsubscribe is never working. The shipping is extremely slow like more than a month. If you don't trust me you can try. Good luck!

My experience is similar to a few other customers on this site. They promise a 4-5 day delivery while ordering if we pay extra for the courier option. I was happy about that because I needed my goods ASAP. Upon not receiving my items after 4-5 days I logged back again to check that the estimated "Shipping" date was 3 weeks away. I immediately cancelled my order but to my surprise instead of receiving a refund, I received an email stating that suddenly my items were shipped! SOME MAGIC TRICK!!! Now they tell me that I cannot cancel my order because they shipped it. What's even more disappointing is that when I entered the tracking number on the suggested courier site, it gives me a message stating "Item is not found at this moment. If necessary, please verify with the package sender".

Firstly, they lie about the delivery time. Lie; 2) The tracking is non-existent; 3) When you go to check where the package is, over weeks, the same info pops up. "It's on its way". Not. After weeks and weeks and complaints they say it's lost (although tracking keeps saying otherwise- I think it's an automatic computer reply). Then I ask for a refund. Several back and forth over weeks. I finally did get the refund but would never ever recommend them. They should be shut down.

I'm very happy with my order. Item arrived on due date. Clear colour, nice quality, exact length!! Arrived unbroken and in good packaging of the product to protect it. More than very strongly recommend it. Thank you guys!

I ordered on 11/24/16 and have not received it after 2 weeks. They ran the order through my PayPal account so I will try to get my money back there. LightInTheBox won't give me any information. They say I don't have an order. No phone number either. I will never buy from them again!

If you order this headlamp, be aware that you haven't finished buying what you need in order to use it. In addition to what you receive when you order it, it requires 2 "18650" batteries (rechargeable lithium ion batteries that look like extra-long "AA" batteries), AND, of course, you also need a charger for those batteries. Now here's the really stupid part - the headlight has a charging port but you don't know what size jack it requires, and even if you can figure it out, you will need to find some recharging unit that has the correct voltage output, and has the exact plug that will fit the stupid jack in the light!

Additional Information. I did not receive my package on time. When I ordered my swimsuits, I picked 5-8 business shipping. I wrote them three times when I found out that it took them 5 days to even ship my package out and that I would receive my package a day late after I had left for my trip. Apparently, according to them, the 5-8 business days occurs after they send it out. But they held it for 5 days before they shipped it. Today is Dec 6th, and my birthday and trip is tomorrow. (12/7) I ordered the swimsuits before Thanksgiving and my friend whose going on the trip (one I referred to purchase from the website) ordered hers after me.

The product category has vast variety with nominal price. The communication is excellent from the time of processing, shipping & receiving the product. The quality of the product is also very good.

I bought several GoPro accessories from these guys. Choice is big, prices are low (but you have to pay for delivery and customs taxes), quality is really good for the prices they offer. I paid about $20 USD for 42 -in-1 set of accessories! That's so cheap! Unfortunately, delivery took about 40 days. But if you are ready to wait, it's a nice place to shop.

Immediately after placing order I noticed that the delivery date was going to be December 26 however before ordering I checked and paid for expedited Shipping which I was under the impression would be 3 to 4 days to order. I placed this order on December 1. As soon as I paid a shipping date came up that was just not going to work for me so I immediately contacted them within 10 minutes after placing the order and said if I could not receive order by December 15 I would need to cancel this order. I received a response pretty much stating that I would only be receiving 50% of a refund on a 141$ order and I should consider keeping the purchase and that I would be happy with the product.

I received these curtains quite quickly and was pleased with that. Sadly that's where being pleased stopped. I opened them, asked my friend to come over and help me put them up. I am not well at the moment so couldn't manage alone. I was shocked and disappointed to say the least when I noticed several holes the curtains and they were such poor quality. They have been stitched too tightly and are all pulled at the edges. I contacted customer services (I use this term very loosely) straight away and I supplied photos. They are not interested. They are aware that I needed the curtains and that I am unwell and don't need this stress and cannot get out to send them back which, let’s face it I should not have to do. To say the least I have to order some more, I will never go outside the UK again to purchase. Buyers beware. I am going to try and get my money back. Wish me luck.

I order my package on 10/28. Wait until 11/29. They email me to track my order, but when checking the tracking of my package, tracking said items not found. Contact them on 11/21 to 11/23, they told me to contact them back after 11/26. So as I'm writing this review at 11/29, I haven't received my package. I tried to send them 4 email but no response from them. And I see my order status is resolved mark down from they customers service. That means I lost my money. This is a scam business. I will contact my credit card company to see if they can get my money back.

Bought a smartphone with them. A Redmi Note - Android 4.4 - 4G-smartphone. It's so good. It has the same functions as a Galaxy S6, but only for a third of the price. Delivery was very fast! I insured my order for a small amount and all the extra costs (customs) were reimbursed without any problems. Very happy with this purchase and their service. Recommended!!!

I've been a long term customer of this online store, and I must say they never let me down. Quality is always good, shipping fast, thorough packaging. Delivery takes about 30 days if it's economy shipping. We have rather high customs duty on import above 25 euros, but this site offers optional duty refund which is extremely convenient for me. In my last order I've purchased a custom made wedding dress and it was a huge bargain. I've received an awesome dress for a rather low price. I would have never found anything so beautiful for such a price in my local shops. It's a really nice and reliable store. I would advise everybody to give it a try.

I ordered some stuffs (a cellphone, cosmetics, a sweatshirt, and 2 earphones). The cellphone and the earphones came very fast, but the cosmetics was delivered 2-3 months after and the sweatshirt was 6 months after. The products are really good, but the delivery is very slow for products that are not electronics. By the way, they went with a tax that cost 100% of the price that I did already pay. I didn't know that I could be reimbursed, so I've lost the proof of the tax. I didn't care so much about it because the cellphone was very cheap (I live in Brazil, it cost like 30% of the price that I would pay in Brazil). So, even with the delay and the tax, I still shopping and trusting in them.

I ordered an item on the 30th October and the next day the tracking service stated it was on its way. This didn't change for days and then it was updated on their site on 5th November to say it was on its way. On the 16th I filed a complaint online to LightInTheBox. The response was apologetic and they stated they had contacted the supplier to tell them to send it priority, and stated that if the item was not delivered by 24th October then to contact them. At the same time LightInTheBox changed the status of the complaint to 'resolved'.

Will never deal with this company again after being promised a refund and never seeing it despite several reminders. They use very nice lighting and photoshop techniques to make their products look good. The reality is they are ugly and smell of cheap plastic. I was also sent the wrong size, the fault being on their end.

I ordered a pair of shoes in a particular size. They sent the shoes in a different size. Sadly I was not able to make my feet larger, so the shoes were of no use. I had to return the shoes to China at my cost. What fun.

Excellent experience. Everything on time and as it was written before ordering. The shoes look great, I bought them for my girlfriend and informations on site were very helpful for me to choose right size and heel.

The product was more than what I had checked and the quality was good as well. As for the price which was unbeatable. I've always had doubt when it comes to purchasing items online, but since my experience here I even had to reorder some other items. Great to shop... love it! The reason for this review is to let others know if they had doubt with light in the box they should not and for delivery on point.

I have ordered several times with them, because that is how many times they have made mistakes that has resulted in rewards and credits via their damn store. I had to use my money because getting a cash refund is a near impossible task! Here are few sample responses that anyone who has had to go through with them can relate to.

When ordering lipstick, the colours don't always essentially seem to be the colour displayed on the screen. I chose two colours and one was out of stock - I was told with an hour of placing the order, then they gave 4-5 different options, so I had a look and chose another colour. I was absolutely stunned at how brilliant the colour I chose was. It was exactly what I wanted. With LightInTheBox I always get what I pay for, any problems are dealt with fast and I've been shopping there for about a year now!!! I highly recommend it!

Beware of LightInTheBox as they cheat and scam. On October 26th I ordered shoes from this company. Size I ordered was 42. Shoes that arrived were size 36, wrong colour from what I ordered, wrong material and rubbish quality. Also I had to pay high import tax. All could be 'forgiven' if at least the size was right. When I confronted this company that they had shipped the wrong size, they acknowledged they had shipped the wrong size and then plainly refused to do anything about it or take any responsibility. Refund was simply denied and my complaint marked "solved". In my opinion this website is purely cheating. Stay away from them as far as possible. Zero accountability and they will ship to you whatever rubbish product is in front of them at the time.

I have been looking for security cameras in order to make sure that my family is safe while I am not at home with them. I found this security camera, and ordered them right away. I received them WAY before I thought I would. They were very easy to install and they work extremely well. I could not be happier with this product, as well as with the service that I received!!!

I ordered an Xiaomi Mi band 2 from LightInTheBox. The product is much more than I expected. I was a little skeptical about the product originality. However the product is working fine with the official MI fit app that means it is original. I am extremely satisfied with the product however delivery took too long i.e. almost 30 days with free shipping.

Hi. I order 2 tablets A90 on LightInTheBox. The shipping is very fast. They send in one day and delivery in 7 days. The packages is very good and safe. The tablets work well. I will buy again from shop LightInTheBox. The service is very good.

Thanks. My item was received. Packaging was good and the item arrived in good condition without any damages. I am happy and pleased with the item, its time and packaging. Quality could be much better though.

I ordered a pair of shark competition swim shorts from them. They confirmed the purchase and sent me tracking info. I expedited delivery and was supposed to receive the item in 3 business days. A week rolled by and you looked at the tracking, but it was still processing??? I immediately tried to find out how to contact customer service but there was no number and the ONLY WAY TO contact them was through email. I of course did this and to my chagrin, they did not answer me.

Ordered a dress for my daughter's competition in advance. Paid for a fast delivery 5-8 days!!! The company instantly charged my credit card on October 16. Today is November 07, no package. Every time I write them they tell me different day of my package arrival. Just now they wrote the delivery is expected on November 11! These people are using our money for their businesses and not caring about service at all. Or even about delivering what you paid for! AVOID them, they are not worth anyone's nerves! DO NOT GIVE THEM YOU MONEY!!! They are deceivers!!!

I purchased tapware for Australian upon payment and delivery I noted the product was note certified for use in Australia. I contacted LightInTheBox who agreed to provide a full refund for my total order ($AUD1,450). Upon exploring return shipping options I contacted them to advise my only option was DHL which would cost $AUD1,000. They advised me to proceed and agreed to refund $AUD2,500 once received in China. My goods arrived in China, and DHL advised they were "stuck" in customs. They then updated me that they had made contact with LightInTheBox who asked for the shipment to be redirected to an address in Hong Kong. I contacted LightInTheBox immediately who replied that was okay, as they also had a warehouse in Hong Kong. I received written notification from DHL of delivery, including the address it was sent to and the name of the individual who signed for the package.

On September 27, 2016 I ordered 1 package of Super Shiny Eye Shadow #04765706 for $9.89, and 6 packages of False Eyelashes #02338957 for $9.53 for a total of $19.03 + $1.67 shipping. I paid $20.70. My credit card was charged but the products were received. I filed a complete through the message forum of LightInTheBox website and they simply responded that the products were shipped. They asked for tracking information.

I ordered a Halloween costume for my son and a couple things for the wife. I paid $44.31 and never got a confirmation number or order number but the money was removed from my account? There is no possible way to get to customer service without an order number which I never received! No other numbers or contacts... It was placed on 10-7-2016 and again nothing. They don't even show it in my order history but my credit card sure did.

This was my first time shopping at LightInTheBox.com. I was looking for a product from a local site to be assured of a quick delivery. The product I bought costs 48.99 Euros, plus about 14.78 Euros for shipping. I received it quickly (in 2 days) but was charged 27 Euros in taxes for the product. It was an opened box! It was a used article!

Well ordered credit card knives for Christmas and here it is Oct of the next year and still do not have them. No phone number to actually get a person to talk to and email seems to get you nowhere. They show they were delivered after several email but of course not true. I would stay clear from this site. Shady business when no phone number is offered! No customer service! The product was cheap that I ordered but still expected to get it and nothing!

First and foremost - it took 4 weeks to receive my Order, which comprised a Halloween Mask and several Men’s Dress Shirts. I thought the company might be suspicious when it took 15 days to even get a Shipped Notice with Tracking number, and then I noticed my order was being shipped by Yanwen express freight – BIG RED FLAG. They charged my Credit Card the very same day I orders, but didn’t ship for 2 weeks – STRIKE ONE!

Purchased a petticoat that was supposed to be one size fits all and knee length and when it arrived it was about 10" long and would fit a 5 year old and did NOT arrive by the date it was promised! When I attempted to return it they told me I had to pay a very HIGH freight cost to return it and they would give me 30% of the cost back when it arrived. In other words, I pay $50 to return it and they give me back $3.95 of all the money I already spent. These chinese are so unreasonable. I will NEVER do business with this company or any others again!!!

I purchased several dresses. I ordered much larger than normal and they are still too small. Add to that the quality makes Kmart look stellar. So I wish to return. Now what - well you much log in. Conveniently (for them), their computer does not recognize my email. Thus I cannot log in. One cannot call - there is no phone. The return page is a lesson in technology - check out their customer services (not) page - it's ridiculous. I buy every item of clothing these days online. I have not come up against a company this bad in years. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. I will be reporting this to the post office for mail fraud.

I can't comment on the product I ordered yet because after 2 weeks, I have not received it. I did not know this was coming from China. If you need something by a certain date, do not order from here, they cannot give you a reliable delivery date!

Never ordered from this company. After a terrible experience at TracFone; with purchase of Bring your own Smart Phone SIM Kit; I declined using Tracfone and went ahead with continuing service with Verizon Wireless. Tracfone has my previous service payment card number plus my cell phone number. I gave no permission to use either. I checked the balance on my bank card to discover Lightinbox San Jose CA had ripped off my account for $321.99. Are there two different companies? Lightinbox or Lightinthebox? I've asked the bank to stop payment but fear they will hit again so I have to do a card cancellation. Please look into these companies as I do not want others to receive fraudulent claims as I have. Thank you.

On 20 Sep 2016, I used PayPal to pay for my LightInTheBox order. Learning it would not ship until some time in Oct, I cancelled the order on 24 Sep. LightInTheBox has acknowledged the cancellation, but says my PayPal refund will take 3 to 5 days to process. This transaction was less then $40. I can understand a few hours, but not days to process.

I ordered a dress for a wedding. According to the shipping agreement the dress would arrive 3-5 days. Not true. I inquired 6 days later and they said it would take 3-5 more days. Over two weeks. This company is not reliable. If the item is not in stock they should advise the customer. It sucks they took my money and now I have no dress!!! Do not use this company. They are not reliable.

I was sent the wrong item and after not receiving full refund they are ignoring my messages for weeks now! I AM VERY VERY DISAPPOINTED WITH THE SERVICE. I wouldn't recommend this for anyone to go through!!!

I recently purchased several items for my bicycle: A West Biking bike rack, a bike mirror, a light, and gloves. Everything came in one box and nothing was wrapped. The mirror was broken (why would you ship a mirror without wrapping it to ensure that it will not get broken?). The rack came without a box and there were no instructions for assembly. There are pictures online, but I should not have to go through the extra work. Other companies ship the item inside a box with instruction. I wrote customer service and I received a reply stating that they were going to combine the two complaints because it was one order. That seemed reasonable. They asked that I attach a photo which I did. I attempted to put together the rack only to discover that the tools they included did not work. There were two screws that need to be loosen in order for the extension rod to release and attach to the bike. They could not be loosened so the product cannot be used.

I purchased a wig that I was supposed to receive in 2 weeks. It's been a month and I still haven't received it. The company will not issue a refund nor will they respond to my complaints. Please do not waste your times. I'm doing reviews left and right for this company for their horrible customer service!

I had made transactions with them in the past and always had items that were manufactured wrong. Don't look at all like what they advertised. This last purchased was just the cherry on top to stop me from ever using their website again. Order about 140 dollars worth of items. Now from the get go they are charging me for expedited shipping, which you can not opt out of and due to this one item being out of stock delays my shipping back for about two weeks. They didn't let me know what the hold up was. I had to inquire about why my package wasn't shipped yet.

WARNING TO ALL: IT'S A SCAM CLOTHING SITE DO NOT ORDER FROM THEM! WORST CUSTOMER SERVICES EVER!!! Do not order from this company. My outfit came with a hole in it and I requested a refund. They are going to take the shipping fee out of my refund! It was their faulty product and I have to pay for the return shipping fee. Terrible business model. The material was crap and low quality. This is probably why it had a hole in it! I asked multiple times to have the contact of a supervisor or manager to solve this dispute and they were never responsive.

Order 110 volt bulbs get 230 v only bulbs, $30 down the drain. Didn't check reviews before I purchased, BIG OOOPS.

This company is a joke. The worst customer service I ever experienced. I think they should fall under the scam category. This is ridiculous. I just spent $600 to purchase a projector that does not work. Put a ticket to have replace and they keep sending me generic responses in my account. It has been more than 2 weeks, and those jerks keep playing me. Please DO NOT USE THIS WEBSITE. I will try escalate this issue a little further, to protect others from this mess. Their website is so misleading.

I ordered from this site. They emailed asking me to confirm my billing address. Threw a ticket and asked for a screenshot of my online banking of the transaction to prove my identity. I sent the billing. Refuse to send the pic of my bank transaction. The next morning my bank account was wiped out. Bank of America contacted me of fraudulent activity. This website is sick and it's no one to contact about the matter. I'm so pissed!!! Scam!!! Scam!!! Scam!!!

Bought a pair of shoes from this company - Nike running shoes. Bought them here because they were a slightly better deal compared to elsewhere. The shoes arrived in the wrong size. Had to jump through multiple hoops to get a return/exchange done. Had to pay myself for the shipping to send the shoes back even though the company sent the wrong size. Got the second pair of shoes. The exact same error on size for the second pair. Will never buy from this company again.

DO NOT SHOP HERE!!! I ordered a front and rear dashcam. They had great pricing and the product was exactly what I was looking for. I knew it was coming from China so I knew it would take some time. After a little while I submitted a ticket as they gave me a tracking number. Following the tracking number MY product was shipped to ID, I live in FL. They didn't get my billing address wrong and even the shipping address is correct in my profile.

I ordered two pair of shoes for our wedding on July 20, 2016. Says, "Shipped July 28, 2016." I received an email. It was placed with a tracking number. I tracked my package that arrived in New York on Aug. 5, 2016. I checked daily with no progress. Finally I called the USPS and they said it is in Customs. They gave me Customs phone number that is always busy and their website which does not help me. LightIntheBox will not reply. I just ordered another pair of shoes from the USA which is due to arrive on Aug. 20th. USPS says it can take up to 45 days for my shoes to come out of Customs IF they release it. My next issue is trying to get my money back from LightInTheBox which is for $115.68. Lesson learned: Do not order from out of the country unless you are sure you can contact the company and it has good ratings which this company doesn't.

DO NOT ORDER FROM THIS PLACE. Their low prices are attractive, but the amount you save on stuff they send you that you can actually use/wear vs the amount you'll lose on low-grade quality dysfunctional pieces will have an end result in having paid full price for the things you can keep and a big pile of garbage you'd be ashamed to give to the homeless. They sent me multiple items nowhere close to matching the picture on their website. Material was complete garbage and the pretty a-line dress with a scalloped neckline looked like a garbage bag made of incredibly itchy material. Customer service is wretched. They close your complaint tickets before they're resolved, feign niceness and have you wait the "6-10 weeks" for your "full refund" once you've shipped back your item only to find that refund isn't even close to the amount you were owed and they've closed your ticket and will no longer respond to you.

Got the item and the power supply does not work. Had all the items tested at a professional shop. I sent them an email regarding the issue and I received a reply from LightInTheBox.com telling me how to track my shipment. Seems that they don't read emails. Part of the deal was a set of 56 inks that they still have not shipped out. No ETA. Also no response from them when asked about it. I also paid for the extra insurance that they claim will allow them to send out an immediate replacement should there be any issues. Great, but they won't even acknowledge that I am having issues with the product!!!

First of all I received the small electronics part that I had order on March 18 as stated. That was not the problem. I am 99.99% sure that my credit card information was stolen and used from within their company. The reasoning is as follows. In January of this year (2016) I received a new MasterCard with a brand new number to replace an old one. This card was only used for a few regular local transactions via the store terminals with the exception of 1 online purchase made with Light In The Box. I verified this to make sure that my memory was not slipping and my credit card statements confirmed that this card was only used for 1 online purchase as previously stated.

These people are thieves. They send me a email saying my order was process and being ship. Got no tracking number. When I went to my account and my order the system says "no order on file". I can't reach them. DHL says they don't show that this company has send me anything. They asking me was I satisfied with what I order but they don't even have my order in their system. They are stealing hundred of thousands of dollars from people around the world. I pray that the God of Creation bring these crooks down. I advise everyone to write your government officials about this company so all of us can get justice!!

With my permission, I allowed my 12 year old daughter to order some Nike shoes from this website. I read the reviews first. Some people were happy with results; some were not. We rolled the dice. Bad gamble. Painful loss. She spent her own money and these were supposed to be her school shoes. The shoes came in and they are the wrong size. She ordered a US 11 and they sent her a US 9.5. When you "open a ticket," you tell them what went wrong and they send you a canned message with 2 options. "We are sorry about the inconvenience this may have caused." Really? Yes, it is inconvenient to have paid $63 for shoes that are way too small with birthday money she received from family.

I purchased swimwear and kaftans from lightinthebox in June. My parcel was due to arrive in 10 days. I left to go on holiday 7th July, parcel still not arrived. July 11th parcel arrived with custom tax attached. My daughter refused to pay it as I had already gone away. They are now telling me I can only have a 50% refund of my money as it was refused because I had gone away. I am still waiting for a reply now and it is the 22nd of July. How is a company allowed to do this, anyone know?

I received the painting I ordered (after having to pay additional customs tax and it being sent using the wrong postal service - I paid for expedited - it was sent by snail mail). When the item was received the painting was a completely different colour to the one advertised (I had ensured I queried the colour palette before placing my order) and the item was faulty, with the paint and gold leaf flaking away. I informed LightInTheBox and they told me to return the item by the most 'economical method', which I did. They are now refusing to refund the product and therefore I am taking this matter further. DO NOT USE THIS SITE! If you have a complaint the only method of contact is email - which they ignore and repeat the same statements. Terrible, terrible service!

I ordered for a White wedding gown. Was worried after reading all the bad reviews, but it all proved to be wrong when I received the package. It was as expected, perfect and beautiful. Loved it.

I ordered a round crochet tablecloth, $59.26 in May. Received it in June. However, it was the wrong order and it took forever to get the address to return the item. Then when I returned it, they said the money would be back into my Paypal account and they never refunded my money.

I ordered an age 7 flower girl dress for my granddaughter which was lovely but grossly oversized as the child is just an average 7 year old. I ordered an age 6 expecting to be able to return the larger one as the return policy gives you 30 days but however when I contacted this company they said it had been custom made and was unreturnable. Never at any time did I give them any measurements. I then cancelled the age 6 bearing in mind it was only ordered the previous day but £25.00 was deducted from my refund admin/shipping charges. How had this been calculated is beyond me. 2nd order number is **.

This is a scam! Do not fall for it. Do not purchase from this web site. All products are the cheapest quality, there is no customer services, there are no returns, shipping is not 5-8 business days. This is a factory in China trying to sell on American soil their second hand products that they cannot place with wholesalers in the U. S. because they have way too many quality, customs and consumer protection act barriers.

So, they don't have a toll free number so I had to wait 24 hours (or longer) between each response, that never answered all my questions. One item I ordered was actually out of stock and cancelled, and I was refunded in store credit instead of it going back onto my card. When I asked about free shipping as I had already paid for shipping with my initial order, they continuously ignored the question. They kept showing a picture of a different item I ordered as to what was being cancelled leading me to think I needed to substitute that until I got a shipment confirmation for that item. Oh and the item that was cancelled was still being shown when I searched, but at a higher price. I guess they don't have a phone number because they realize how crappy they are and wouldn't be able to defend their company when out on the spot. So I haven't even received my items yet, and I will already never shop with this company again.

As a dressmaker I am used to taking measurements and ordered a dress to my granddaughter's size. This was supposedly a tailor made dress but what came was half an inch smaller on chest and waist (a standard age 10) when I ordered larger. I keep being told that I took wrong measurements in spite of sending a photo showing 2 tape measures clearly indicating I did not get what I ordered. Also the dress was advertised as £50 but with all the additional costs it came to over £80. This is the worst company I have ever dealt with. Never again!!

I guess zero stars is not allowed. I would choose that if I could because what I received was NOT what is on the product page. I did NOT receive a 3DS bottom LCD screen! I received a 3DS touch pad screen! Again, this is NOT AN LCD SCREEN! And I was informed by customer service that they would not send the correct product as a replacement; a small credit is all they gave back. It also took forever for my order to arrive, though it did arrive in the projected time frame. I strongly urge consumers to stay away from this site.

I had a perfectly good experience with LightInTheBox.com. A few months ago I came upon this site looking for makeup brush sets. I was very surprised to see that all of the sets were very cheap. I finally found one that I was happy with and I decided to buy them and see what would happen. The only thing that did upset me about this website was that the package came way later than it said it would. Understandable though. When I received my brushes I checked and searched for a problem with them but they are everything I wanted. I use them everyday and they work great!

Today is 28 May, 2016. I placed an order for fairy lights $12.04, on 23 April, 2016 @ 12:05 pm, they received payment on 23 April, 2016 @12:05 pm thru PayPal. They shipped my package April 26, 2016, 7:38 pm. I guess I was fortunate enough to get a tracking number, however get this. The package has been at the Netherlands Amsterdam International Processing Center since they mailed it. It left the processing center on May 26, 2016 ( 2 days ago), headed to the US. WOW, they gave me a shipping time of 10 to 18 business days, (REALLY).

Having ordered a pair of shoes the confirmation returned was constantly wrong for size and colour. My many protests simply led to multiple erroneous confirmations. One pair of shoes in correct size and colour received, two others in wrong colour/size are now indicated as being shipped!! My bank account already debited!! The sheer hide and seek game put upfront by the vendor is totally unacceptable. A few weeks ago they had confirmed that they had understood and corrected my problem!!! It is of course their problem, again hiding behind cheerful unrelevant return messages when a problem is reported by a customer, is not acceptable.

In April 2016, I using the LightInTheBox website for provide me the pendant ceiling light for my new home. On the site, when you choose the product, it show you the estimate delivery time - some is one day, some are longer. Therefore, I assumed that the product would come from local or EU warehouse. On the other hand, there aren't any information about the customs duty tax on the site. Therefore, I have been charged £406.80 which I complained to the site. Customer service tried to find a solution to the situation for the customs tax that I did not aware of. I find that adding the customs tax to the price, I was better off get them from UK store.

I order 120 tin hearts for my wedding and they sent me back the name of my husband totally wrong and most of they hearts ruined. I try to contact the company but they tell me that it was my mistake!! I pay 152 euros and not a sorry back. Never again from LightInTheBox. They should call DarkInTheBox, because you don't know what is going to happen with your order!

Have ordered 2 taps costing over 100 US each plus paid import taxes 90 US to DHL. One of the two taps was completely broken and not in function - water keeps running - and plumber classified product as Chinese cheap **. Complained and sent package back to LITB RMA Transfer in Poland and costed an additional 20 US. Filing today FBI internet fraud and complaint to Swedish police for internet international fraud. This scam company should stop being in business.

In error I bashed this online company yesterday. The prom dress shipped to me was packaged inside out. I did not discover this until after I had written the complaint. Yes, I feel so foolish! However, I want to make it right. The dress is exactly as described. Top-notch workmanship and very beautiful! Please disregard previous review.

I wish I had read these reviews before ordering from this company. I needed white shoes and found just what I was looking for. The description read "white." The shoes came and they were cream or almond, not what I wanted at all. I had to pay for shipping both ways and I'm out about $18 with nothing but disappointment and frustration to show for it. I will NEVER buy from them again!

Please avoid buying from them. This company is a cheat and don't deliver products as promised and when complained they said return product and you have to pay for shipping. In fact, when I mailed them images of product delivered and product advertised they said it's same. Please check the images below to see what kind of crooks this people are. I think even customer service is based out of China. Very unprofessional and unethical people to work with. AVOID BUYING FROM THEM AT ALL COST.

I placed an order for buying dresses. I paid with my husband's PayPal. They took the money immediately. After a week they asked more infos. ID number and photo etc. My husband gave it to them. After three more days they came again asking for all the infos of his credit card!!! They had already the money, the ID and his photo and at the end they wanted his credit card number, last three digits at the back etc. etc. Of course we cancelled the order. I should take on consideration the half star on six that they have and not to waste my time with them. Totally disappointed!!

I placed and order for a $24 dollar dress on Sunday April 10th and received on April 26. This is with paying of 3-4 day shipping of $23. The expedited shipping is in place once the produce is made, you will receive in 3-4 days after that. NOT 3-4 days after your order is place. Please understand that, if you in a rush to have don't bother paying for the expedited shipping, NO DON'T ORDER FROM THIS COMPANY!

I bought some shoes in the website even if the delivery date was in 45 days. After 45 days, I got a call from the custom saying that I had to pay 45 euros if I wanted to have the package delivered. I wrote the company to tell them that I wanted to deliver the product but then, they told me I had to pay the expenses to deliver them back. There was nothing about the fact that they will charge extra taxes or the delivery was not free when I bought the product. Be aware because depending what you buy it could be really expensive.

Was very excited to receive my new purchase for my newly renovated bathroom (ceramic potted white Orchard) when it finally turned up after 41 days!!! It was in a squished cardboard box with limited protection. When I opened it, it was hideous - looked nothing like what was advertised on the site. The pot was cracked, one of the flowers had a hole burnt through it and it was falling apart. Looked like something from a $2 shop. Was devastated even more when I had just paid $25 for this horrible rip of item. There is no really contact them about an issue and when I previously had they never replied. I just want other consumers to know about this site and not to purchase items from them. I also would like a refund.

Shocking company. After 18 days of ordering I received a broken light. If you have a problem you can't phone them and their staff are rude. Trying to get your money back is harder work than a 12 hour no stop workout in the gym. So much stress and inconvenience they have caused. I will never order from them again. Nor will I ever recommend. They need a shape training session in customer service.

I ordered 2- US size 10 wedding dresses. I did not submit my specific measurements, just ordered a size 10 (I usually wear size 8-10). The dresses are at least two sizes too small. I asked for a return authorization, only to find out they are "custom" dresses. I was told they make the dress after the order is received, therefore they are "custom made". Buyer beware. This company has very bad reviews for their return policy. This was not clearly stated during the ordering process.

The tracking numbers are all false. They reply and say "It is so unusual for anything to go missing." Thousands on the net will disagrees. They said "We have tracked your goods and it has been a delay by the carriers." Total lies. Then they say "Goods have gone missing and we will resend by fast post." Still nothing since January. They send the same reply to me and three friend. It is all some form of 'skullduggery' with this company. They either 'find' the goods or don't, then the presence of resending is beyond a joke and fake tracking numbers is not on. Cheap is very expensive for NO GOODS!

Placed an order for wall stickers February 8 with 10-20 business day shipping. Turns out it took 3 weeks just for them to actually prepare the shipment so my wait time started Feb 29 for the actual package. Well over 20 business days later, package is still not here. Customer service wouldn't look into it until it was actually late. I did get the refund however still want the item. They refused to cover expedited shipping or make this quicker in any way for me. No customer service. No consumer care. Never again.

I placed my order on 2/22. According to them, they shipped my order after 2 weeks and today is 3/31 and I still have not received my order. There is no way to contact customer service, and the only way I figured out how was to send a message through Return/Replace. The only thing they did was to replied using one of their generic emails, with a link to the shipping company. I tried to follow the link, which goes nowhere. They charged me $20 for 4 very light blouses, which could have been shipped in an envelope for a much less cost!!! DO NOT BUY FROM THIS COMPANY.

So I bought this projector and they told me it's going to take 3-5 days of delivery but it's already been 2 weeks already and it didn't arrive. I email them through the website and they send me like some msg. in Dutch. I translate it and it says there was a mistake on the delivery and it's going take them a month to fix the problem. Like what the hell. I tried to track the package and it says I cannot track it. Please if someone know how can I deal with this problem please let me know. I spend 53 euro for this and it's kinda lot of money for a student like me with a limited budget.

Ordered 6th March, delivery 16-26th March. Numerous emails, different couriers, different tracking numbers. Links to rearrange delivery doesn't work. Tracking numbers don't exist. No note through door. No way to get in touch with LightInTheBox. Can anyone help this confused, stressed bride to be.

I also regret not researching this before. I bought a nice hat not so cheap by the way. Paid £22 and also another £12 for a 3-4 day delivery. Arrived fairly quickly - within a week. Product as per picture, however I was absolutely shocked the way it was packed. They squeezed it into a small box, so small that the hat arrived completely deformed, decorations on the hat pressed down and lost the shape too. It was meant to be a nice present, however understand the circumstances I cannot keep it because item arrived damaged. Although it says 30 day returns accepted, however I cannot find any way to contact them.

I ordered 3 shirts in October 2015 & they arrived late so I returned them in December 2015. I received an email saying that they received them a few weeks later. I waited patiently for a refund that never came!!! There is no customer service (which shows you they are not a legit company) phone number so I wrote another ticket on March 22, 2016. I got a reply that they only received 1 shirt & refunded me for it... LIE!!! I sent all 3 & they never refunded ANYTHING!! This is what I get for not buying USA!!

I am writing this review today because I ordered from this company online, and after the fact saw all the negative reviews and became very worried. I immediately contacted the company via email and obtained a response within 24 hours. I responded to this professional and nice response and again received another thank you response to that within 24 hours. So Great Job on Customer Service and being available for questions in a timely matter. Now the Products - Was extremely concerned about the type of quality the items were going to be - When I received the package - ON TIME - I was EXTREMELY PLEASED with everything we purchased and it could not have been any better.

This site, advertising with fake branded product and image. The massager product I received is totally different from its advertisement on its site (brand name, image, design, etc). Never get reply from seller.

This site owner advertised a product with a brand I like on its website, so I ordered it. But the product I received is with different brand and different design (not as its advertised image on site). I tried so many times trying to contact this seller but I never get any response, and I had to file a credit card dispute. I finally contacted the authentic brand name owner in USA and was told that LightInTheBox.com is infringing other people's trademarked brand and copyrighted images. LightInThebox.com simply stole other people's brand name, images, copy, and use it to advertise its own similar product on LightInTheBox.com. This is a theft crime. Stay away from this site.

I had a very disappointing experience with LightInTheBox. I placed 2 orders with 4 pairs of shoes and some dresses. After several weeks I received the shoes and only 1 out of the 4 were exactly as shown on the site and the rest were not; the Nike athletic shoes I ordered were not only the wrong size, wrong style, wrong color but one of the shoes had a stain (as if worn?). I started the process to return the Nike specifically but unlike the instructional screenshots shown on their websites, there is no place to initiate the return nor any discernible way to reach customer service. The site sends you back to your order and there is no rerun button there.

All that I have gotten from this LightInTheBox online company is an email confirmation that my remittance of $43.56 has been deposited and the dancing shoes that I ordered have been 'shipped' with no way to actually track their progress. The website gives the appearance of representing a professional company. I wish that I had done a quick check of their consumer rating before ordering. From reading all these other complaints, it seems we have all been duped. Like all the others, I discovered that there is no way to contact this company. I sent an email reply to the remittance email but I don't expect to get a reply.

I ordered my product 12 business days ago and still haven't received it! I tried contacting them but there's NO customer service number posted. It's really hard to get any help. The only way to contact them is to write a 'ticket' which they respond to in 24 hours. Once they reply, they're not very helpful. They just copy/paste a canned response. I'm so frustrated. At this point, I don't even need the product since I have bought shoes for a wedding I had to attend. They said I could return the product but they won't return the shipping costs even though the product said 3-4 business days because I paid for expedited shipping. What they don't tell you when you're ordering is that there's a separate processing time on top of the shipping time.

Something needs to be done about this company. I ordered lights in January, I was told 5-8 days. About 15 emails later, no lights, no refund. Really poor customer service.

Is your reputation really worth less than $26, which is the amount you withdrew from my bank account? I waited three months, as you requested, and have received nothing but pathetic excuses from your customer service idiots. All I wanted was a stinking flashlight at a good price. You must be sitting back laughing at all the stupid Americans you're ripping off! I am a home inspector and I receive calls every day from new inspectors asking me where to buy their inspection flashlights, because of my online blogs. Just think of the hundreds of prospective inspectors you could have screwed had you only satisfied me and my orders!