LightInTheBox Reviews

I love shopping at Lightinthebox. I have bought several different things from them. I love browsing on their website too. So much fun to see what they have to offer to their clients and future clients. Colors and designs are fabulous. Keep up the good work. Thanks for being there for your Customers.

The website presented the item that was being shopped for with several other choices presenting a good selection. Sizing was easy to understand and resulted in the purchase of exactly what was needed and a perfect fit. I would order from Lightinthebox again.

I ordered 2 hoodies with fish on them. Order was placed and I received the product. Very satisfied with the hoodies. Not a bad price. My sons are going to love them. May order again in the future. Good company.

Honestly, you're one of the best companies I've ever dealt with. The most important thing that distinguishes you is trust and accuracy. I seek to invest with you permanently. Thank you. I wish you this success. I always wish you success.

ConsumerAffairs This site is very advanced and standard. It is known internationally, almost all kinds of products are available here and its quality is very good quality, it is the best online shopping site I have visited. People of all levels, big and small, have their products available here. I personally got very good product from this site, I am very happy for the jar. But I hope some things will improve so that the buyers will benefit more. Thank you.

I thank your store for the beautiful services you provide. I ordered one of the products displayed on your platform, and its specifications were exactly as they were displayed, in addition, I found its price lower than the rest of the platforms, but I faced a small problem in the delivery process, as it was a little late due to the loss of the address.

I order 2 sweaters October 1st 2021. Was suppose to be deliver between 9 to 15 days. Since October 15, 2021 no more update on the delivery. Was showing at two different locations one had never received my order and the other address was a business selling electronic parts. Now trying to get a reimbursement and no answer just electronic message telling me to wait. I wish I was aware. Hope this will help somebody.

I love my Raiders leggings. Not only did I get them for a great price but the shipping was also quick and correct. I will definitely be ordering from you again and referring my friends to order as well.

This company is the worst, I ordered an expensive dress from them & when they did not send the correct color and size. They refused to accept a return & refund me. This is the worst experience I have ever had with any merchant, I will now need to dispute with my bank to get my money back. BEWARE!!!! They offered me a 15 USD credit and suggested that I give the dress away to a friend or family member. Do not trust companies like this that do not fulfill their promise.

The dress looked nothing like the picture. Could only return if measurements for waist, bust, and hips were not accurate. Would never order from this company again. Many of the dresses depicted look nothing like the ones delivered.

Light In The Box does not tell you before you order and pay that there might be extra duties fees to pay before you can get your order mailed. No help to get the information from them or their shipper as to how much & how to pay the charges. They keep responding that they are sorry. I am not happy with their service, but did not address the issue. On top of that, when I was unable to connect to pay these charges, Light In The Box not only got the order back, (due to nonpayment of extra duty) but they also kept my $213.00.

I was pleasantly surprised with this order. The picture was gorgeous and I was afraid when it came that we would be disappointed. But my little girl wanted this one so bad for her birthday party. So we took a chance. It took 2 weeks to get to us. Obviously not as beautiful as their picture but for what I paid definitely worth it. It was cute! My daughter loved it! Size was accurate to their chart. I will definitely order from them again.

I found customer service to be responsive and super helpful. I am beyond impressed with the dress - it absolutely exceeded my expectations. I’ll happily do business with them again! This site has so many dreamy dresses.

First time using Lightinthebox and I am very happy I did! Purchased top bottom down shirt for myself. Not only that I received everything within 1 week, I was so impress with the status updates and all the communications. Thank you kindly for the great service,.

I love the products from Light in the Box, they are unique and original with their prints. I placed about 3-4 orders just this month and I find the delivery to be fair, takes about 2 weeks to come in which is good since I'm in Canada. I'll be placing more orders in the near future, oh yes shipping cost was good. It only charged me 10$ considering I'm out of the way in the country.

I placed an order for two fascinators, and three wigs. The problem was with two of the wigs I ordered. So overall 3 of the 5 items were okay. I ordered and paid for two Marie Antoinette type wigs. I received two wigs but they were not even close to a Marie Antoinette style nor could I make fix it to make it that style. I think I got wigs they just wanted to get rid of. I also had an issue with trying to get tracking information so it was naturally delivered while I was out of town. I fortunately was able to talk with my neighbor to pick it up for me.

My experience on Day 1 started out very positively. I checked the online reviews and majority of them are positive which is a good sign. We have a small crafting company that makes Corporate Shirts made to order and we were in need of a new supplier as we have an upcoming order that is time sensitive. We were very excited at the selection and pricing we saw. We decided to order 6 Polos as a tester to see how the process went before making our larger 300 t-shirt order.

I had a great fantastic shopping experience with your site. The products were so amazing and the prices were really good. And I also suggest to improve the site navigation more. Again, thanks for giving such a great experience.

Products are low quality and to return them is almost impossible. You need to use specific methods to return, they don't refund shipping, and the whole process makes sure you can't be bothered. Shame on them. Use Namshi instead. They have mastered online shopping.

This last order out of 3 I have made with LightInTheBox was very successful. All of the sublimation prints were good quality images. They washed (twice now) well and didn't lose color. Stitching held firm and all wrinkles came out with steam. Note, when clothes arrive from shipment, all are very wrinkled.

I ordered these not expecting the quality that they have. I ordered my normal size and they fit perfect. Not for big calves tho. They are very comfortable and I'm thinking of ordering another shade. Best $ I've spent in a long time. I definitely would recommend these!!

I have bought beautiful things from Light in the Box that were high quality, BUT when my insured package was delayed in China and almost destroyed by hurricane IDA. I received a box full of wet, moldy things. A bridesmaid's dress was growing dangerous black mold. The dry cleaner refused it and my postman said you can not return the moldy box. I talked to CS several times before I threw the dress out. Then before they would honor the insurance, several weeks afterward they demanded I return the dress. You can't mail a box of mold. They offered me $91.40 credit to my card and then switched it to a 59.99 store credit after I wrote my review thanking them for the refund. I would have been happy to receive a replacement dress. This is a bait and switch refund. Dishonest. I paid for the insurance! BEWARE!

You need to have item numbers or something more specific than your poorly worded descriptions. Often it is hard to re-order favorite items for lack of ambiguous description. Clicking on previous order too often results in items that have been removed from inventory, but I often can't tell which item was which in an order if they are similar. One was okay, but one I want to re-order in every color, but I often can't tell one white pair of briefs from the other. A four or five digit part number should be easy enough to help you control stock and inventory, and also give us more precise ordering ability and make things clearer.

I have had articles that did not fit but I did not measure properly. LightintheBox have always treated me fairly. Will recommend to my friends. If I am disappointed in an article, I say so and usually what I do not like about it.

Most items in this $300 order were not delivered to the proper address and were not received by me and it has been a nightmare trying to deal with customer service through messages instead of a real person. This is still ongoing and not resolved as of the end of September, 2021.

Show many of the tops have totally different sizing measurements. I checked each and everyone before I ordered. And some I wore a small and some I wore a medium and in some I wore a large. Out of six tops three of them were measured incorrectly. I would’ve exchange them or return them, but the expense was more than the tops. It’s not worth it and I will never order from there again.

WOW!! I absolutely love all of my items I had purchased which included 2- beautiful butterfly shirts, rose sweater, and a forest shirt. The colors are fabulous! Fabric is wonderful! Prices were awesome!! I’m looking forward to receiving my latest order. I know I will be very pleased! Thank you!

Shipping is slow and more expensive than you would expect. Often the tracking number they initially give you just states that the shipping info has been submitted and can stay that way for quite a while. If there are flash sale items in your order then you can’t use coupons. Quality of the clothing items we have purchased has been great and for the most part well priced. Overall I’ve been happy with the service provided and selection available. Finding certain items can be a challenge with their search engine. Fun to browse through and see what is available.

These jackets were of great quality, well made and very good price. I wanted to sent them back for an exchange as the sizing was too small. I needed a bigger size jacket as they were a present. I really want this style jacket and have had to purchase twice to get the jackets in another size. I need to get a refund for the first 3, but can't seem to get an address to sent them back to. Overall I am very satisfied with the quality of the jackets, but the size was wrong and they need to be exchanged.

I recently purchased this wig, natural black color, 16 inches. This is beautiful piece. Perfect hair quality as mentioned on website. Perfect length, and nicely made. I would definitely recommend this website and their wigs. As a matter of fact as soon as I received my order, I loved it so much, I have placed another order of the same piece. My 2nd order number is **. I am waiting to receive my 2nd order as a spare piece.

Your size chart used for "hoodie" type apparel is way off. T-shirt I bought was spot on, but hooded was way off. Also, your return/refund policy "SUCKS" basically, non-existent. Because of this, I will not do business with your company again nor give a positive recommendation.

My son loves his Naruto hoodies and sweatpants but I'm still waiting on the Naruto hoodie. The sets came in sooner than expected. Cool but last item just a Naruto hoodie taking longer than the sets but I will order more in time. My son loves anime.

Lot of time to process order. After few day order done received info about inability of 1 of these items. 1 of the item look different than the picture. Shipment took days a days to reach to me. However I’m not describing about the first order. Too mucho money spended in shipment and stuff…. Very dissatisfied.

I purchased expensive dresses from this company, thinking I could send them back for a refund if they did not fit/work for me. They do not want to accept a return for a full refund. They want to give you 20% of the price!!! Also, you can not call them. You have to submit tickets and wait for them to reply. Keep in mind, you only have 7 days to return! Now, I'm out over $500 because they are very misleading about accepting returns! Considering taking legal action but unsure of the expense involved.

I purchased over $1000 worth of clothes from Light in the Box including shipping fees to return. The clothes were shipped in two separate orders after I saw the quality of the clothes I received in the first order I cancelled the second order. I purchased the clothes end of July, sent back August the 8th and still have not received my refund as of today 9/28/21 plus shipping fee of $95 to return... Please, please, please do not use this website. The quality of the clothes are super poor. I would hate for you to be disappointed or find yourself in similar situation.

I've been buying products from LightInTheBox for a long time over a dozen products Inc jackets, shirts, gloves, Socks, shorts, trousers etc. and I can honestly say the quality of the products are first class and the delivery was pretty good too considering the problems with shipping due to the COVID virus. I love the selection they have on everything you could imagine and their customer service was fantastic. I've been very impressed by them and will be a loyal customer for years to come.

Package arrived within average time for items from China. The dress size measurements indicated for the items were not as described. The bodice of the dresses were very tight fitting. Otherwise it fit well.

At first I was worried about ordering online without seeing it in person. I purchased the white wedding bolero jacket. When I received the item, the item was thoroughly packaged. I thought it was thin at first, then I realized I could wear the bolero in the summer and keep a conservative look while the weather is warm. The white material matches my wedding dress very closely; the difference is almost unnoticeable. Thank you Lightinthebox.com for providing this particular style, without the collar, half sleeves and longer waistline. I am very happy with this purchase! I would have given it more stars if the materials to the lining and the outer jacket were thicker. Can still be worn in the spring, fall and winter without overheating.

Lightinthebox is a terrible company for returns. The products came so wanted to return. We had to pay $44 shipping to return to China which we didn't realize the company was from. 2 months later they tell us they finally got the product. This all happened from May - July. As far as the refund the promised in multiple notes, none. They told us it was refunded back to bank in August/September. Contacted the bank and they say no refunds have ever been done. Contacted them again no refunds. You can't email or call them - have to do everything over their "orders" section and they only respond and you have to read it within 7 days or they delete it. I can't say enough bad things about this company - do not order from them!

It is very exciting to receive a package from this seller. I have bought many items from them and have never been disappointed. The delivery time has been reasonable and packaged carefully. I highly recommend this seller.

I love this dress as it is very comfortable and fits perfect. Also I ordered my son a nice shirt and he loves it. It is so soft and fits perfect. Good quality clothes. Ease of ordering and arrived on time. I will recommend this company or website to everyone. 5 Stars.

All the products but the face mask were great. Face mask should have stated it was not medical in the description. When shipped on August 30, they added that it would Arrive in the US on the 3rd of Sept. And be there in customs on the 4th at 10:45. How do they know that 4 days early? Once in US package said it was shipped second day air, but took 4 days.

I ordered 3packs of braiding hair that stated 80 roots per package when I received my package, I got 8 roots per package. I sent order back as they asked for a full refund &never got my refund back. Disappointed.

Do not use this website. It’s a scam! They offer cheap products, poor quality, to trap you - then when you want to return them they say you can only return to China, which will cost you more than the product. They will not pay returns. Instead they say if you don’t return you can keep the product and they will give you 20% back. It’s a scam! Low prices high margins for them to make money.

Do NOT order anything from this company! They misrepresent their return policy and categorize standard sizes as “made to order” to deny you a return authorization and keep your money. The “easy 7 day return exchange” requires pictures and measurements, unlike any company I’ve ever encountered, only to end in a denied return request.

I ordered a medium swim set, it came about 2-3 wks later. I could not even get it over my knees. I contacted LINB and they refunded me and reordered them in and XL. I received it about 2-3 wks later and it fit good. I'm pleased with this company. Very customer friendly other than the sizing issue. I will order from them again. Thank you.

Following my complaint, the company contacted me within a couple of days, offering a full refund, including postage. This is excellent customer service.

I saw Light in the Box advertising on the internet and liked what I saw, so I ordered some shirts. I did have some concerns that I couldn't track my package and sent them an email telling them so. Their response wasn't very helpful, but after a day or so the tracking worked, but my shirts sat in New York for a week or so, I'm guessing some of my order had to come by ship from somewhere. All in all a good experience and I plan to order again from Light in the Box, thank you.

UPS says delivered Sat. Sept. 11th at 6:40pm. It was not delivered to my unit #. No idea where it was delivered and UPS just wants me to file a "Claim". This goes nowhere. Being on a fixed income is difficult. Not getting what I paid for is upsetting. I suspect this too will go nowhere, so just venting.

I’ve gotten terrific bargains at LightInTheBox and will continue to buy. However your App is very frustrating to use. 'Filters' are non existent and 'sort’ is useless - so it takes a very long time to find what you need.

4 stars. I contacted a customer service representative twice to clarify my order and even sent a photo with the exact item. I ordered 5 things and one was incorrect. But I'm happy with the item. They need a much better system to identify and search for items. 2 or 3 keywords and an item #. Like LS (long sleeve) blue flame. Or SS (short sleeve) lion cross. I waited a long time - 5 weeks. But I'll definitely order other things from them again.

I have purchased two shorts which has Size M(32) but that is too small when compared to branded shorts of same Size 32. When I asked them they are asking me to send this items China. Really funny they have problem with their manufacture for that why do I need pay for returns. Instead of returns I thawed my new shorts. So don’t waste your money with this. There is another one. Shein.com is really good and better price compared to this.

Light In The Box has been very fast and the quality has been excellent - I have used them several times now and plan on using them again. I have recommended them to friends and will continue to recommend them.

Matter was resolve and I am happy with their response. Very quick.

Two different times when I got an order with swimsuits the zipper broke when they tried the suits on. I put in a complaint with you and nobody bothered to even reply. I was very unhappy and sent out this information and heard nothing. Both suits had the same issue. Poor quality

I am a long time customer of LightInTheBox, I purchase many great LED lighting systems here for my classic cars. The cars are located in the USA and are of Italian, British, and Germany manufacture. This LEDs have greatly improved my safety while driving with the magnitude of brightness they provide (as opposed to my original OEM headlights), these cars are as old as 1980 and still running fine. Thanks for being there. Joe

Love my hammock! It is just like the ones I used in Belize. Now I can feel like vacation at home. I hang it from a chain to an S hook under my deck in the shade. I can easily take it in when I am not using it.

The dressy one piece outfit I purchased was great, but did not match the wedding party so I can not use. EXTREMELY disappointed it can not be returned! Policies are totally misleading! Have lost my business - I am a total online shopper!

I have ordered many shirts with nice prints. While the quality of the shirt is good, 50% of them do not match the photo in either color, pattern or both. I have been pretty disappointed. However, I have always been contacted to make amends by offering some money back or bigger discount on next order.

Purchased men’s and ladies' t-shirts and they were of great quality and delivered very promptly. The prices were very attractive but the style and construction were very nice. I would definitely purchase from your company again.

Only part of an order shipped. LITB gave me 15% on next order… but I could never find a copy of a correct code in my coupons. Finally found it in rewards, it was applied to a new order. Didn’t know it.

I have had a very good experience ordering from LightintheBox. My package always came on time if not before but I absolutely have no complaints with anything I have ordered. I would definitely recommend anyone to shop on that site.

After spending $35 on jewelry I should be able to return more than one. Second I a received an email basically telling me that the one item can’t be return. I don’t care what the measurements of the statement necklace… It doesn’t fit around my neck or my skinner daughter neck comfortably. Why should I have to keep something that doesn’t fit??? The rest of the order was fine. They may need a couple of links added, but I was fine with that… So that means the other could not be remedied.

The watch is great and it looks like it does in the photo and is a cheap price. I have one small gripe and it would be that the light was brighter, could incorporate a flashlight into the watch too. The watch also took a bit of time to ship but it's understandable. Very happy with it and am going to look at getting another.

I loved all the jewelry I received and I liked the design of the top that I ordered, but the size ran way large. Instead of returning it, I was able to alter this myself and I am very happy with my purchase.

I think your products are stylish and have been satisfied with everything. You give great discounts. My only issue would be to tell others to take their time reading size directions. My first shirt I guessed and it's tight but that was my fault. Keep sending great sales. Thank you. Robert **. P.s. You have spelled my name wrong. It's not **. It's **.

If I could give no stars I would of …Poor quality. Only offered 3/4 for refund. Would of cost $50 to send back wrong sizes. Waste of time and effort. Very poor. Light In The Box Please avoid like the plague. Never would buy from them again.

I was happy with my first order even though a same size dress varied quite a bit. The second order the material was not what the specifications described and the dresses did not have the same quality.

This is a SCAM!!! Be aware! I received a piece of garbage, nothing similar to the dress that I ordered but they don't offer return, you must keep the item because the shipping to China is really expensive... yes, even if you received a piece of trash and nor what you ordered... HORRIBLE EXPERIENCE, I LOST MY MONEY!!!

I ordered $217.80 worth of cycling jerseys and kits from LightInTheBox. My items never were delivered. I contacted LightInTheBox to find out what method they used for delivery and they told me DHL. I went on DHL's site to run the tracking on the shipment and low and behold I received delivery confirmation. Upon asking for proof of delivery, I saw it was "received" by a person named "Terry." There is nobody named Terry that is in my unit as well as our two tenants we have upstairs, as they don't even know any "Terrys." Not only that but there is nobody named "Terry" on our block.

Though I had reservations about ordering from a company I had never used before, I must say, I was pleased with the whole process. I found what I was looking for, the price was amazingly low, it shipped quickly and the product was outstanding. I just couldn't be happier with the whole experience.

I did not read all of the underlying info on a sexy men's lounge outfit. It arrived as described. I contacted Light In The Box via chat and was offered alternative items that were very reasonably priced. I ordered one and am now happy with a complete outfit.

I like the zipper biking shirt, but the zipper is bad. It comes up from the bottom and opens up my entire shirt, is hard to zip up and hard to unzip. I get frustrated with it and I am almost going to stop wearing it. I think it is made cheaply. Sorry, but something is wrong with it as I have never had these problems before. It also came wrinkled and stays wrinkled.

Return policy is hard, since it is expensive to ship back. Item was too large. Other options was to keep item and receive 30% of product value or get a refund of 20% of products value. I chose keep & receive 30% value, but it’s been four days and I have not heard a response from them…

UPDATE

This company provided an acceptable resolution.

I ordered three pair of swimming suits from the online order form provided by Light In The Box. My only reference was photos posted in the online catalog. All three suits arrived as promised, the color, size and fit was perfect. I am delighted as these types of swimming apparel is not available in local stores. As I live on the beach I wear this type of clothing while jogging daily on the beach. I was stopped numerous times and received endless compliments on how well I looked in the new swim wear from Light In The Box. Subsequent to receiving my first order, I have placed three more orders. Thank You for the excellent service and high quality swim shorts and swim suites offered. Saludos, Jerónimo

I have ordered from them often some problems in the past. They're a okay company to deal with. Shipping has improved, it's way better than it used to be. Still happy with most of their products. Hope this review is helpful.

I found the shopping and purchase process user-friendly and seamless. The tracking system was useful and the item fit exactly what I required it for. I was very pleased with shopping with Lightinthebox.com and will likely use it again for other costume items.

Nice quality t-shirt. Beautiful made. Love it. Bought it for a gift and I know the person's also is going to love it. They have a lot to choose from. I want to buy them all. I would recommend this company to anyone. You would love the amount and styles to choose from and they very reasonably priced. Nicely made. Thank you. Have a great day.

I have ordered several things. Very first item was wrong size in correct size packaging. I contacted them and THE SAME DAY, they shipped the correct size and told me to keep the wrong size so I gave them to a friend - who also ordered more things from Light In The Box. Sizing has always been correct and they offer charts and measurements to confirm you get the correct size. Their customer service is fantastic!

I ordered two dresses recently and both arrived later than expected. One of the dresses literally fell apart at the seams after one washing. The other is poorly made as well and will probably do the same. I had to purchase another dress as the second one arrived too late to wear to an out of state wedding. Customer service has "jacked" me around about refunding. They have offered me very little compensation for my trouble and their poor products. I will NEVER shop with this company again nor will I recommend them.

The vests came out great, they have a lot of pockets and they look very cool. Shipping was fast and I will definitely be shopping with this website again in the future. The points system is also pretty cool and the first purchase discount helped me save some money.

I think LightInTheBox.com is one of the best shopping platforms. They do their job perfectly. I am very pleased with their service. But their website is very slow. I hope they solve this problem. Otherwise they are the best.

I purchased two evening gowns. I looked at the size charts and ordered one size up. But the gowns were very tiny, about 2-3 sizes smaller than listed. One was supposed to be chiffon and it was pleated polyester. the other wouldn't fit the chest size listed by about 5 inches. When I contacted the company they offered me less than 25% back. When I refused they offered 50%. I disputed this with my bank and credit card company. LightintheBox.com wrote back and told me that they would refund my money only if I dropped the dispute. I requested return information and received instructions so unreliable I knew they would simply say the package was lost and I am out the money. I will never use a company like this again

Everything about the outfit was horrible. It was unwearable and because of the return policy which was not mentioned until delivery, I threw it away and am out $154. The fabric was cheap and very poorly sewn.

Placed an order for 3D shirts and just so so shoes. Loved them. They were exactly as advertised. Good quality and great prices. Delivery was earlier than expected no complaints there. Will definitely order again.

I'm always very pleased with the products I order from you. And most of the time I'll receive my orders within 10-12 days after placing them. But sometimes the processing takes twice as long as the shipping and I'm just wondering why that is. Your customer service is wonderful! A couple of times I have accidentally ordered the wrong size (I now know to order by bust size instead of the dress size) and state that in my review of the product. Even though I haven't submitted a ticket, your customer service will always contact me to try to rectify the issues or give me partial credit and I think that's wonderful and unexpected. Above and beyond my expectations. Thank you very much for the wonderful service. It shows that your company cares about their customers more than making a buck. That's a very endearing quality and I like to spread information like that to everyone I know. I have recommended you to everyone I know.

The items ordered were not as described. This is made overseas and it is not cotton. Sizes were much larger than I had anticipated. Customer service is horrible! To start the return process, one has to jump through several hoops including taking photos of items, packaging and then having to wait 40+ days before finance can clear and start the return process. How is this possible and why are they still in business? Stay away.

I ordered 2 dresses and one fit perfectly and the other was too small even though I ordered based on the sizing chart. Customer service was very quick and efficient with helping fix the issue with the one dress and I was very pleased with the outcome!

I sent several emails in regards to a simple question. I wanted to know why when I was looking at a hiking jacket said Cad $15.25 but when I went to check out the price was CAD$25.74. Since I could not get an answer, you have lost a loyal customer and I will not recommend your product. I have recommended your clothing to friends when they ask but will not do it anymore.

I've ordered 9 times and I've been pleasantly surprised at the quality and sizing. Customer service is excellent. Some colors are a little off from the picture. But I will continue to shop here and proudly recommend.

I ordered a long sleeved 3-D tunic block print t-shirt, and I was quite happy with the speed of delivery, the quality of the item and the way that it fits. I would definitely recommend your company to my friends and family members!

I have purchased from Light InTheBox on three occasions and they have not let me down. Their product line is unique, and everything I ordered arrived as new in box. I have recommended them to a half-dozen friends and to members of my family.

Nice shopping experience. I got the exact item I bought. Just a little colour different but I just love it. The delivery is quite faster than other shopping site I have purchased from. I will recommend this to my friends. You are the best.

I ordered a package and even though they said it would take four days to arrive, it was on my doorstep on the third day. But unfortunately one the items was broken when it arrived so I called them and they told me to return it and they sent back an undamaged one within six day.

We came to an agreement on the issue that I had with the dress I ordered. I am satisfied with the outcome. Thank you. Valerie **

Purchased 4 shirts! I wear a Large, and 3 seemed to fit OK and same after washing! The fourth was too small right out of package! (Might fit a medium as some suggested.) Like designs and prices even though I'll be 78 tomorrow! Next time though I think I'll purchase the XL for myself!

This was my 3rd order I have placed with Light in the Box! On every level I have felt this company was great to work with. I accidentally placed an order twice and they responded the next day and had already corrected my problem. AAA+ to Customer Service. All of my products have been perfect! I love the designs and material. Shipping and tracking are great! I would not hesitate to recommend LITB to anyone!

I have ordered this summer’s wardrobe with this company. They do what they say what they will do. On time shipping. Reliable. I also adore the products. Well made, comfortable and stylish. Wouldn’t order from anyone else. I have tried, but other companies just don’t as good a job. Very happy.

This is my second order. I visited the site to view tops, and I like one style very much. I was pleased to find it available in a large number of prints and at a reasonable price. The checkout process is simple, with no surprises or hidden costs. Shipping is a bit high, but that is the trade-off for low item cost. Overall, still a good value.

LightInTheBox is a legitimate business that will generally send what you order. The prices are very low and the quality corresponds to that, so don't expect top-quality clothes that will last a long time. But the casual dresses I received were cute and sized correctly. It can be difficult getting returns for incorrect orders, so I recommend paying either by PayPal or a credit card with consumer protection built-in. That way you have another option for getting your money back besides dealing with their policies.

4 clothing items not correctly made and quality. Notified 2 days after receiving but returning very difficult and extremely expensive. I can't afford to pay or lose money. A waste. Very disappointed. Others items good.

I am conflicted about rating LightInTheBox.com but I always give credit where it is due and they were amazing when my Speaker simply stopped working. They replaced it the next day and picked up the old one too. I can't find fault with that at all. The customer service is a bit odd as they don't explain things very well, but they were efficient.

I have ordered long summer dresses, sheath dresses for church (lots of compliments on), sandals and jewelry. All the things I have purchased have been loved and the one dress I couldn't fit my niece loves it as a gift! Everything I purchase comes in on time and I have no complaints. I am able to dress affordably and look expensive! THANK YOU SO MUCH!!!

Unfortunately, I did not receive my packs for this order number #**, as a result, I would like to reorder again, or please I want my money back now so I can purchase my Item someplace else. Sorry for all this inconvenience, but life has to go on. Best, Anselmo **

Overall I feel you do a good service. I like the variety of men’s clothing as well of the style of clothes. It’s hard to determine sizes before ordering because all not same. It takes awhile to get response from customer service. I was suppose to have credit several orders ago and never seen or heard back from customer service.

I recently bought some items from LightintheBox.com. There were some issues with sizing but after contacting customer services my problem was solved. So this would be one company I would buy from again in the near future.

Would like to see these clothing items manufactured in USA, yet these styles do not fit the style of United States. Orders could also be distributed from USA, but probably could not be located in United States.

I ordered a pair of XL hiking pants and when I received them they are definitely sized incorrectly. I filled out the “request and uploaded a picture“ as per the company directed. Submitted on 7.15.21, and on 7.16.21 the response received was “please use the link provided to get the correct size”! Unbelievable, I very clearly stated I want to return this product! Waste of time and money I am sure I will not see again. This company has definitely some serious underhanded business practices. They have the ticket number that was created, and there is nobody to speak with. I responded again to the ticket number that was generated, terrible way to do business. I hope others have had better luck than myself in trying to return product.

Ordered a nice rough cut tank top for a renfaire outfit, what I got was a worthless shill item worth much less than what I paid. It looks like a cheap piece of backing fabric that's been hacked at with a pair of scissors. Complete scam, I don't even like wasting my time returning the item.

Horrible return or refund service. I ordered a hiking vest, it is not true to size. I have sent LightInTheBox 4 emails which come back to me. There is no way to get a return or refund from them. Please help! Otherwise I will have.

My issue was resolved through Customer Service, the team was responsive and provided options to either replace or return for full value. I was satisfied with the outcome in the end.

This shirt is so cute and colorful that it really draws one's eye to it. The graphics really stand out. The fit is perfect with a very nice slimming cut and it is true to size. I like the material because it is lightweight even in hot humid weather. Highly recommend it especially if you like compliments!!!! Happy, happy, happy with my purchase!!

I have purchased 4 dresses for my daughter's wedding, hoping to try them and choose the best one for this special event. When contacting the company with my return issues, I am told that these are non-returnable, that I need to submit tickets for the issues I am experiencing, add photos of the tags and dresses with measurements of the dresses that do not fit. I try to submit the required ticket, and am informed there is another ticket out, and they close the ticket completely. One of the dresses was sent in the wrong color from what I have ordered; they still responds with ticket issues. Below is copied directly from their web site:

I was very pleased with the new pack for my bike. It was exactly what I was looking for as it had a low profile and allowed my rear light to be clearly seen. The bag shipped out quickly after it was ordered. It took almost 6 weeks to get it, but that was the fault of the USPS not Light In The Box! I have often recommended Light In The Box to friends and will continue to do so. Thanks!

The clothes were good and arrived on time. However, the 13 items had been packed into a bag hardly big enough to hold them. On being delivered the bag had split open and I returned home to find several of the items spread across my doorstep.

Hello there. I am here for talking about the quality of of the service. I am extremely happy to be here because they are very friendly. After going to gym I am very happy. I am extremely very happy so I am here for writing a short review for them.

***Update***

I placed an order on 4/27 for gift for my wife for Mother's Day 5/9. The items did not arrive until 5/18. When Large cycling jerseys did arrive, they did not fit her. Every other brand of cycling jersey she has owned has been a size Large. These items did not come close to fitting. I have seen other reviews also expressing the same problem of sizes not being standard and often too small. This was my first order with Light In The Box. I was not aware of their non return policy. I inquired about a refund and they condescendingly told me the non return policy was clearly on a link buried in their home page. In the interest of customer service, they did concede to a refund if I mailed back the items to the address in China. I followed all the instructions and address they provided me.

So I got the keyboard and it's nice and all but it's broken when I got it and half of the key caps don't even work like my f1 and my fn keys don't work. I been trying to fix it for like 2 days now and I can't cuz it will not fix and I have all the proof to open a case and bring it to the court and I need a new one from you guys cuz this keyboard is broken and key caps don't even work so I hope you get this message and you answer me back and I would like you guys to call me if you got time and I hope you call me. My phone number is **. I will be free at any time you call. Thanks.

The stock is very interesting and comfortable. There are nice items and they fit very well. The only thing I have to say is the slow time of delivery. The most important thing is that I at least received my items.

This is very nice. I like it. Amazing work. Nice. Thanks. I have a great opportunity thanks. Again. This is really great. This company is good and nice. Thanks to all employees. Hope it successful again and again.

This dress was not even close to a size 10. It does not fit! The edges were torn and not attached around the bodice. The sparkles fall off everywhere. They were not sewn on. I would like to return item and have credit toward something else. The other two dresses I bought were beautiful and fit great.

Had to re-order correct item (not yet received) because was sent wrong product. Went thru 5 or 6 "tickets" until contact with supervisor gave me credit for item not shipped. Have since re-ordered, am awaiting arrival of correct item.

Kudos, Bravos, Many thank you to LightInTheBox. Superb Tailors And Tailoresses indeed! My Mother of The Groom Dress will be perfect w/ sparkles sewn in and fitted to a tee for me which I pd. 20 USD for and they really did a Terrific job!

Updated on 07/04/2021: I ordered 24 tops and they are beautiful. Customer service has been very helpful. I have ordered other tops that will arrive soon. Fabric of each top is very nice quality. Items run small compared to US sizes, but watch the size chart to adjust for correct size.

Your sizing guidelines give measurements for the t-shirt size but then the shirts arrive and they are larger than the measurements and many of them have neck openings large enough for 2 necks! Also, the one order contained 3 L and 2 XL shirts and it was suppose to be 5 L shirts and looking back, somebody changed the size on 2 of the shirts. I have emails to confirm that they were all suppose to size L (ie - I ordered 5 M shirts and then emailed and requested that they be changed to 5 L shirts and the response was "no problem", but when they arrived, there were 3 L and 2 XL). Your offered resolution to these problems was totally unfair and the complete opposite of "customer service", and I say this compared to other companies that sell similar products such as "The Mountain".

I’ve been trying to get in touch with you for a while. I received two items defective and one item that it’s too small. I need to return all three of these items and place another order in hopes that they are not going to be defective as well.

I have been searching for a bridal jacket to wear over my dress, I saw everything I was looking for in an item from Light In The Box. Took my measurements, as it’s advertised as a custom item. Placed my order and excitedly looked at the calendar to see the approximate arrival date. A couple days go by and I receive an email that my supposed “custom” jacket was out of stock lol, with no idea when or if it would be back in stock. I received my refund immediately, and go back in to look for something else…nothing else compares. Very disappointed

I like the colors and designs of the T-Shirts on LightInTheBox. They're different than other T-Shirts. I ordered them online and they arrived in a timely fashion. They were packaged well. I was extremely pleased with the product and the whole purchasing experience.

I ordered XXL and these 2 items might fit my 12 year old granddaughter- now they want me to return to China at my cost and my risk. This is not customer satisfaction- this is crap!!!! I want a full refund and I would NEVER recommend.

The watch was beautifully packaged and was delivered on time. The pricing was quite fair, to be honest, and the watch's quality is out of this world. Would one hundred percent recommend this watch to anyone who wants it for personal use or to gift someone

You have the worst customer service of any of the four Chinese sellers that I do business with. You have no idea whatsoever of how to satisfy a consumer and your service agents are not friendly and do not care one way or the other whether my problem is solved!!

I never receive my hat. Nobody answer me after a lot of demand online. There is a mistake on my name. I try to make corrections but It was impossible. UPS never delivered me and return my hat to your office. https://li0.rightinthebox.com/images/640x640/201607/gohpil1468586017450.jpg?fmt=webp&v=1. I want that you pay me back or find my hat and send me at my office.

LIGHTINTHEBOX. Ordering some more soon.

Product came on time and in good shape. The site makes shopping easy and presents sizes and options in a useful way. For instance, they guide you on how to measure yourself to make sure the item you buy is properly sized. Many big-named sites don't do this.

My experience was not good. I ordered an alarm clock as a gift for my husband. Took too long to receive. It was cheaply made. I sent emails letting them know I was returning it and they never responded. Never got my $ back either! They suck.

I could not even try these on... The "fabric" was the worst ever. They must retouch their product photos to an extreme level. What's worst is that they say you can return items. Guess where the return address is?? China!! That's right. You must pay shipping to China. In the trash can my purchase goes. This clothing is not even worthy of being donated to Salvation Army.

I like my dress. The problem is that unfortunately, the ad did not have enough information about the dress material. Also, I like to know if you have Petite dresses. I am a Petite, of the golden age, but I notice that you do not seem to carry cloth for my age.

Although the print on the clothes are lovely the fabric content was not as stated. One of my blouses said cotton mix on LITB website...The content tag says 100 percent polyester...Correct fabric content is a deciding factor on my purchases..

Light In The Box is my go-to for lots of things. It is easy to navigate the website. I usually find a great selection of what I am looking for. So far, images have fairly shown the items I will be getting. There is usually all the product information I need. Ordering and payment is easy, and the quality of the items has (so far) been great!

All I wanted was a credit for a pair of shorts but your system will not accept the pictures which I posted in my review. Now I am supposed to return them which will take forever. I hope this does not continue because I will stop doing business with Light In The Box. If I must return them this will take weeks and weeks to receive a new pair. I am very unhappy.

I love the lilac colors, everything about the dress is just absolutely beautiful and perfect for me... I am so happy I went with Lightinthebox to get my dress...and I can't wait to get my platform sandals and my son's 3D shirt.

The company has reached back to me and is happy to resolve the return/refund issue. Thank you.

After my first review of my experience with LightintheBox regarding a party dress I order, I was contacted by the company. Rebecca, has been extremely helpful and has contacted me regarding my order to expedite the shipment so I can receive it prior to my party date. I really appreciate Rebecca and the company acting so quickly to remedy the situation. I am increasing my rating taking into consideration these efforts and hoping these efforts comes through.

I purchased some dresses from LightInTheBox and I contacted them because I was wondering about my purchase. They got back in touch with me. So, that was fine. I was satisfied with four out of seven. Some of the pictures looked like the fabric was linen but it ended up being almost like a satin type finish. It didn't look like what the picture was showing. Then there was one that looked like it was a longer dress and it ended up being short. It looked completely different when I got it and it looked like the fabric didn't quite match up on the seams. But there were some items that I got and absolutely love.

My previous purchase, made in May 2021, of a woman's black with butterflies shirt is being taken care to my satisfaction. Be advise to read and examine every size chart regardless of previous purchase.

I initially bought one item to see but I loved everything about it so I have been a faithful customer ever since. Love the styles because they are trendy and the quality is good and the prices are cheap and they also have great promotional coupons.

I have order repeatedly from your company and never found any problems, in fact your product are of good quality and your pricing is at an affordable rate, your service is excellent and your delivery scheduling is on time. Thank you!