LightInTheBox Reviews

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Edited by: Morgan Cutolo
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About LightInTheBox

LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.

Visit www.lightinthebox.com
Pros
  • Frequent discounts
  • Rewards program
  • Large selection
Cons
  • Strict return conditions
  • High shipping costs

LightInTheBox Reviews

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    How do I know I can trust these reviews about LightInTheBox?
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    Page 26 Reviews 4665 - 4865

    Reviewed Dec. 12, 2018

    I would recommend LightInTheBox to anyone, they are reliable. And the most important thing, they have the customs tax insurance option in all his products. Customs stopped one of my packages, I notified LightInTheBox and they reimbursed the fee to my account the next day.

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    Price

    Reviewed Dec. 12, 2018

    The LightInTheBox.com website and the company is very fantastic. I receive often newsletter about the good stuffs, news. I can buy easily products, items on low prices. Very fantastic! I very recommend to everyone!

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    Sales & MarketingPrice

    Reviewed Dec. 12, 2018

    It was good and cheap. I really enjoyed it but is in not the greatest quality but I really love the cloth that I have gotten. I don’t know what to say other than a great company because it isn’t scamming you. I love it.

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    Reviewed Dec. 12, 2018

    I ordered a garment on 13th October and I'm still waiting. When I tracked my order it's apparently been returned to sender. I've been in touch with LightInTheBox and they suggested I fill out a returns/exchange form, which is useless to me as I never received my order in the first place so how can I return it? As of today they are no help. I've asked for a refund but it's like hitting my head up against a brick wall. I should have read the reviews before I ordered from this company. Never again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we do sorry for all the inconveniences. But could you please kindly advise us with your order numbers so that we can help to check it for you immediately?

    If the order has been returned to us back, we are willing to arrange reshipment or refund right now. Please no worries.

    We are waiting for your response.

    Thanks for your understanding. Have a nice day.

    Sincerely,

    Lightinthebox

    Reviewed Dec. 12, 2018

    A very small and nice 32 GB stick from SanDisk which you can easy take with you in your pocket for your own music in the car or to have with you important documents or pictures. I am satisfied with it and can advise this USB-stick.

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    Reviewed Dec. 11, 2018

    Ordered some led lights. Took 6 weeks to arrive. Had to pay customs charges which took 4 weeks to be paid back. Lights are faulty. Want a refund but have to pay return postage and wait for this to be refunded which I am unhappy about as I don't want to lose any more money. I have been asking to make a formal complaint but customer services continue to ignore me. If I just wanted to return the item I could understand paying the return charges but as the items are faulty I do not feel I should incur additional charges. Appalling customer service. I just want my money back.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    We sincerely apologize for all the inconveniences.

    Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html

    And in the first year since the company established, we noted that EU taxes is heavy. So we do offer this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa

    For customers who had this duty insurance, we will fully refund duty cost if it is occurred. So please no worries about Tax cost.

    As for the wrong items issue, we are willing to take full responsibility for that after getting confirmation. Could you please kindly advise me with your order number or ticket number so that I can help to check it for you now?

    Please no worries, we always treasure our customers and will help out surely.

    Thanks for your understanding and support.

    Sincerely,

    Lightinthebox

    Verified purchase

    Reviewed Dec. 11, 2018

    The quality of the bag was very good meeting all that was promised in the write up. The delivery was on time. The bag was made of superior quality cowhide without any scratches or signs or damage. The zips were well plated and functionality was super.

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    Customer Service

    Reviewed Dec. 11, 2018

    I tried multiple times to order 3 items and finally on the 22nd November managed to process the order and they took payment. However because the 3 items I ordered were also still sitting in my basket they kept sending emails asking me to complete my order. Then I received a confirmation and received an offer for the same items at AED218.17 less on the 28th November the same day as they completed my original order and I kept sending them messages asking them to refund the difference. However all I got was a standard automated response relating to customs which had nothing to do with the order - despite numerous requests I still haven’t received a response and indeed still haven’t received the items - worst online retail experience I have had to date.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we would like to help.

    The limited discount for every item changes soon, usually for Festival we offer the most benefit discount. we do sorry if you missed it.

    Regarding to the unhelpful answer via ticket, we sincerely apologize but I guess you may selected the wrong request type while submit the ticket.

    Could you please kindly offer me your order number or ticket number so that I can help to check it for you immediately?

    If there is any problem caused by our fault, Lightinthebox will take full responsibility for that.

    Thanks for your understanding.

    Sincerely,

    Lightinthebox

    Customer Service

    Reviewed Dec. 11, 2018

    In last few months I have purchased many items for my road bike and cycling clothing. The products are good quality and stylish. Communication with customer service is great and prompt. If any issue occurs like exchange of product they cooperate to my full satisfaction. The only expectation of improvement is timely delivery of items, however they come from China in transition through many couriers and it might create some delays. I will continue using LightInTheBox for my purchases.

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    Customer Service

    Reviewed Dec. 10, 2018

    This site has a good customer service. Once I ordered a phone and my country ask for a tax payment so I paid and send to the customer service the receipt and I received the money back without any issue. I recommended.

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    Customer Service

    Reviewed Dec. 10, 2018

    I am highly impressed by the service delivery by the company and the delivery lead time. Your prompt response in resolving issues is really good, keep it. I highly recommend LightInTheBox as they can't fail. Well done!

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    Process

    Reviewed Dec. 10, 2018

    I was able to browse from a good selection of excellent items. All are very well priced. The whole process was easy and efficient, with good communications ref my order. I was fully informed at all stages.

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    Customer Service

    Reviewed Dec. 10, 2018

    Very quick solution to my satisfaction. Trouble-free and quick delivery of goods. The purchase of goods has a good quality. Fast and safe communication with the customer service. I'm very happy with the store.

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    Verified purchase
    Price

    Reviewed Dec. 10, 2018

    Shopping is fun. The selections are almost endless. Found what I was looking for with no problems. My item arrived quickly too. Will definitely be shopping there again. I would recommend this site to everyone that wants great products at reasonable prices.

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    Customer ServiceStaff

    Reviewed Dec. 10, 2018

    I ordered a tap from this website a week ago and still waiting on delivery. I called Royal Shipments as there was a tracking code which states it is stuck in transit for the past 6 days. They said they would get back to me in two hours however nobody called me or sent an email to update me on the situation. I called them again to speak to a Polish lady with poor English saying that it has been with DPD Ireland and gave me a tracking number. I called DPD Ireland and they said that they did not receive anything from Poland and told me to get back to the primary wholesaler. I have been on the phone the whole day to speak to someone however nobody seems to be answering my call! This is the worst website and service. I will never be using it again or recommending this website to anyone!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But please kindly note that Royal is not part of our company and their work is really beyond our control.

    We will help to check but please kindly advise us with your order number firstly.

    Next time we do suggest you to contact our customer service for help. we will be glad to receive your message at any time you need.

    Thanks for understanding.

    Sincerely,

    Lightinthebox,

    Staff

    Reviewed Dec. 10, 2018

    I like especially the electronic products offered by LightInTheBox. I like that for each product several types of shipping is available. The killer feature is tax and customs duty insurance. I used it twice and in both cases got a refund from LightInTheBox. I also appreciate helpful and fast customer support. I was also surprised that the support is provided in quite many languages. I am satisfied and I can only recommend. I would appreciate more detailed description of some products (although description of others is great) and better filtering based on features of the products (especially because there are usually plenty of products of same type).

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    Online & App

    Reviewed Dec. 10, 2018

    I purchased a pair of dance shoes from here and they arrived as described, in good condition, very comfortable and within the time scale. Their website was easy to follow and payment process was simple.

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    Sales & MarketingPriceStaff

    Reviewed Dec. 10, 2018

    Best prices ever. Good service. Delivering on time. I recommend at all. A wide variety of products, unbeatable prices, shopping options, will please everyone. I bought several products from LightInTheBox. All products were delivered on time. Great service, excellent after sales.

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    Reviewed Dec. 10, 2018

    Very smooth operation and secure shopping. High responsibility over all purchased items. Also very smooth payback process for extra customs fee. Delivery time is always shorter than expected, depending on type of shipment.

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    Price

    Reviewed Dec. 9, 2018

    I bought an outfit from here with HUGE trepidation. I had seen it online several months earlier without the size I needed advertised. When I logged into the site I found I could order it in any size I wanted! The price was great if the item arrived looking like the picture and as described. IT DID, IT WAS, TON of compliments. I really enjoyed wearing it.

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    Reviewed Dec. 8, 2018

    I ordered ballet shoes, and they was small on me. I wanted to exchange and I sent them back. LightInTheBox decided to close the order! So I can't even complain to anyone because the site doesn't showing that I ordered at all!!! Very very bad service.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    this is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences, but please kindly note that we cannot close any order. I guess there is some misunderstandings.

    Could you please kindly advise me with your order number so that I can help to check?

    we do accept all return for exchange for all items which don't meet your expectation. Please no worries.

    Thanks for your understanding and support.

    Sincerely,

    Lightinthebox

    Verified purchase

    Reviewed Dec. 8, 2018

    I ordered item for a wedding from this site. I paid extra money for expedited delivery (2 - 5 business days) as I needed the item within this time. But the order was not even dispatched by this time. Hence, the site took my money for expedited delivery but never fulfilled their obligation. I contacted the site, and customer service said that I can cancel the order but this will incur charges. Very poor service from this site. I will never use this site again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we would like to help.

    Please kindly note that most of our wedding dress are made to order items, which need to be produced one by one, so the processing time is longer than stock items. Usually the processing time is stated on product page that you may check it before add the item to cart.

    And within 24 hour after receiving your order info we accept free cancel, but after 24 hours our factory and designer have started to produce the item, so usually we charge handing fee for producing items.

    we do sorry for all conveniences, but if the order is delay due to our fault, we are willing to take full responsibility for that.

    Please kindly offer us your order number so that we can help to check.

    Thank you for your understanding and support.

    Sincerely,

    Lightinthebox

    Price

    Reviewed Dec. 7, 2018

    This is a very good site for shopping. Nice products, good quality and excellent prices. Buying here is very easy, fast and fun. Shipping is also nice, no problems with that. Is a site you can trust, as much as I do. I never get tired of this site. I strongly recommend to anyone. Thanks LITB for the wonderful products and great buying experience.

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    Online & App

    Reviewed Dec. 7, 2018

    Bib shorts took a good couple of weeks to arrive but they were exactly as shown on the website. Very comfortable and high performing in cold weather. At less than £25 that is incredible value for money. I have continued to order cycling goods from LightInTheBox.

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    Reviewed Dec. 7, 2018

    I ordered items for my wedding from this site. The delivery stated that it takes about 20 to 30 days. I ordered in Oct for my Dec wedding. It's Dec and I still haven't received the package. Customer service now says I should get it by Jan 2019. What am I going to do with wedding item in Jan. I should have read the reviews before purchasing the items. I ordered the same thing on Amazon 2 days ago, as I couldn't wait any longer. I have already received my items from them. This is the worst shopping experience I've had.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But could you please kindly advise us your order number so that I can help to check?

    Please kindly note that our delivery time consists of processing time and shipping time, the processing time for wedding dress is always not short, if the item you picked is Made to Order item that need to be produced one by one. And the shipping time depends on the shipping method you selected. If you need the item urgent, we do suggest you to select Expedited, which only takes 3-7 business days to delivery. If you selected Postal, it is safe and economic and it takes longer time to delivery.

    If there is any problem with your order caused of our fault, we are willing to take full responsibility for that. Please kindly offer us your order number.

    Thank you very much for understanding.

    Sincerely,

    Lightinthebox.

    PriceStaff

    Reviewed Dec. 7, 2018

    I love this site. Good and fair prices. Nice and friendly support. Fast delivery. Good products. If you have a problem the support reacts very fast to help you. Children clothes are very good and nice.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 7, 2018

    I ordered online for some Led... Few days after order (and took my money) they came back to me to say they can't ship them... Since then I asked reimbursement on my credit card... Never been reimbursed after 1 month! This site is a complete scam with lack of customer service. I can't get my money back and will start legal procedure now. Order number: ** made on Nov 6th.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. I guess there is misunderstanding as we really treasure every our client and never cheat our customers.

    Could you please kindly advise us with your order number so that we can help to check it for you?

    If you paid via Paypal, the refund will be completed within 1-3 business days after our approval, but if you paid via Credit card, usually it takes 7-45 business days to process, which depends on your bank instead of us.

    In your case, we do suggest to check the refund time with your bank. Of course we are willing to offer a refund proof from our side if there is still any doubt. And we are willing to keep in touch with you till you receive the refund.

    Please contact us via ticket or send us via private message here your order number so that we can create a new ticket for you.

    Thank you very much for understanding.

    Sincerely,

    Lightinthebox

    Customer ServiceSales & Marketing

    Reviewed Dec. 5, 2018

    Ordered and paid a product 3 weeks ago and I did not received it. Customer service is telling me that there is an error with address. I resend them the address and nothing. Keep receiving promotions on email to keep buying... lol... but no sign of my order. I asked about new track number - no response. Thank you.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox, we would like to help.

    Could you please kindly offer us your order number so that we can help to check it for you?

    Usually we forwarded the new address to courier once get customer's confirmation, and the courier will try to delivery it to you again. so there is no change of tracking number, and you may contact the courier to confirm delivery date.

    Of course we are willing to help check if you will advise us your order number.

    Please no worries, we will help out if there is any problem caused by our fault.

    Thanks for understanding.

    Sincerely,

    Lightinthebox.

    Price

    Reviewed Dec. 5, 2018

    I am very satisfied of my shopping experience in LightInTheBox.com. The store webpage is easy to use, the product selection and payment very fast to make. The shop has a good client service which helps in every step of the order. I have bought a large product (e-scooter). It was well packed and came to me surprisingly fast. The price was also a good deal.

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    Sales & Marketing

    Reviewed Dec. 5, 2018

    When purchasing from LightInTheBox.com you are able to expedite your package like most online stores but what they don't tell you is they strictly mean 2-4 for it to be packaged. Not only was it not even packaged within my requested (and paid for) timeline but the actual delivery is going to take a month. If this had be made fully clear to me, I would have be okay with waiting, I'm not an impatient person but I needed this item by a certain date which is why I chose this site and paid more money for it. I truly hope they either rephrase their expedited express to a true statement or get shut down for false advertisement. I would have loved to have this conversation with a CSR to see if I couldn't find a solution but you can't. It doesn't exist until you get said product and then a whole new hassle begins.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we would like to help.

    We sincerely apologize for all the inconveniences. Please kindly note that most items on sale can be shipped out within 24 hours, but we also have pre-sale or MTO items, the processing time of which is longer than others. Please kindly check the processing time on product page.

    Anyway we will forward your feedback to related dept, and we hope we can ship all orders faster in future.

    And if you need the item urgently, we do suggest you to select Expedited shipping method, which takes 2-6 business days to complete the delivery. Other shipping methods takes a longer time but safe and economic.

    Please kindly advise me your order number so that we can help to check for you, if there is any problem or issue caused by us, we are always willing to take full responsibility for that.

    Sincerely,

    Lightinthebox.

    Reviewed Dec. 5, 2018

    It was a great deal with LightInTheBox. All items was great and more than I expected ❤. Once I received my items it made me shocked with the quality, and a great delivery service. Thank you so much for your services.

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    Reviewed Dec. 4, 2018

    Perfect drone with wifi camera - This selfie Drone trend is new for crazy moments. Drone control can be done using the Android application with mobile phone. You can use a small grass area. There is no risk of damaging the drones plastic parts.

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    Reviewed Dec. 4, 2018

    I have bought many items from this company. I am always very pleased with the results. The products are always on time. It offers a lot of options as about insurance and shipping. The duty-tax refund is the best though.

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    Reviewed Dec. 4, 2018

    This product is worth the money paid and the Shipment and delivery was perfect and product is of my expectation. Unlike the others you see and when bought the quality would be below expectations. Very Good.

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    Online & App

    Reviewed Dec. 4, 2018

    First I had some doubts about the service because I didn't knew the website, but after I purchase the item and see how clear and precise the website is, I got a nice feeling of security. The product arrived at the expected time and everything went perfectly, highly recommend doing your Christmas shopping through this website.

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    Jamie increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with LightInTheBox, Jamie increased their star rating on Dec. 5, 2018.

    Updated review: Dec. 5, 2018

    I have now received a satisfactory outcome/solution from Lightinthebox.

    Original Review: Dec. 3, 2018

    I purchased some neckties in October that have never arrived. The order was held up at customs and has been since 31/10/18. All the research I have done confirms this only occurs when the seller either gets the paperwork wrong or declares the wrong value to scrimp on costs to send the package. Three times I have ask the customer service team for help and to investigate and they have indicated each time that it’s not their issue my package wasn’t delivered. I’ve ask for a refund given the goods never arrived but I’m not being listened to. Very poor service and not right that they haven’t investigated their end what the issue is. I will not buy anything from this company again as I have been ripped off.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    this is supervisor from Lightinthebox. we would like to help.

    we sincerely apologize for all the inconveniences, but please kindly note that your local customs's work is really beyond our control. but we are willing to contact our related dept and your customs for confirmation.

    And if customs refused the parcel, we will issue a refund once get the return parcel.

    Please kindly advise me your order number so that I can help to check.

    Sincerely,

    Lightinthebox.

    Price

    Reviewed Dec. 2, 2018

    Excellent deal with fast delivery about two weeks. I bought the 128GB type. The SD card is fast. Read is about 80MB/s, the write is about 30MB/s. The test was passed without any errors. The best price in the internet. Thank you.

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    Customer Service

    Reviewed Dec. 1, 2018

    I ordered 2 items tops that don't fit me, no way to return them. I cannot find an address of this co to return these items to and phone numbers I have found are no longer in service. There was no paperwork with these items and no receipt. I would like to get my money back. Can you help me?

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    Price

    Reviewed Dec. 1, 2018

    To buy in LightInTheBox.com have been a great experience, 'cause the support is very regardful and careful of the package and delivery. I hope to buy for always in this site. The prices are very cheap, fact that is so important nowadays. Thank you LITB.

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    Reviewed Dec. 1, 2018

    Updated on 12/03/2018: Well I'm fighting over 69 cents because it is the principle. I paid 19.55 but they refunded me 18.86 for a purchase that was totally misrepresented by supplier. It was suppose to be cotton and I was sent a VERY CHEAP NYLON shirt. UNBELIEVABLE.

    Original Review: T-Shirt was suppose to be made of cotton and it arrived as a shirt made from CHEAP nylon. The graphics on the shirt was very poor. Cheap Chinese material and graphics. DO NOT WASTE your money, the website graphics on shirts look great but when they arrive you will be VERY disappointed!!!! They closed out my return 4 days ago but I have yet to get my money back and had to make a dispute with my credit card company. PAY attention to all the bad reviews, WISH I HAD!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    Please kindly note that the 0.69$ is Shipping Insurance. Usually we don't refund insurance.

    But as you are valued customer for us, we are willing to apply refund all the rest amount. so you will receive the 0.69 $ as well. Please kindly contact our supervisor again via ticket.

    Thanks for understanding.

    Sincerely,

    Lightinthebox.

    PriceStaff

    Reviewed Dec. 1, 2018

    I am so happy I found this site. It's my first choice for buying anything online. Good prices, usually quick delivery, good products. I bought lovely necklaces, earrings and rings. They are great. I love them. Nice designs, just like I like them. I love that I can find better quality with good prices. For example I am allergic to various metals and I can only wear gold mostly. Here I could find gold plated necklaces in a good price.

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    Reviewed Dec. 1, 2018

    I received the tea strainer and very happy with my purchase. The Stainless Steel Tea Infuser Strainer Mesh Filter Locking Spice Ball is just what a person needs when making tea with good old fashion loose tea.

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    Sales & Marketing

    Reviewed Dec. 1, 2018

    I ordered a bag from last week Wednesday and got an email stating that it shipped that Friday, tracking number and all. However, when I went to check my tracking information it says pending or the sender hasn’t received my package. It’s one week now and all now my tracking info hasn’t been updated. If this is a scam I want a refund or I’m taking this to authorities.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    We apologize for the inconvenience. As for your case, could you please firstly advise us with your Order Number?

    We will then help you check the status of your package. If we find there is any problem, we will find a proper solution for you to fix it. Please don't be worried.

    Thank you for your understanding and cooperation.

    Verified purchase
    Price

    Reviewed Dec. 1, 2018

    Great product, delivered as per description. It's beautiful and very fast. Great settings an excellent cost and benefit. I had a fast service and the support was well attended along with the seller. I have no complaints.

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    Price

    Reviewed Dec. 1, 2018

    Products always show up in a timely manner and quality and care are always a great value. LightInTheBox is always my go to find unique and interesting gifts for friends and family for any occasion. Awesome prices, great service.

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    Reviewed Nov. 30, 2018

    I bought a smartphone Nubia M2 Lite with LightInTheBox.com and the smartphone arrived really fast in Brazil, I recommend LightInTheBox to everyone, 'cause my experience was good, everything was alright, the smartphone came very well. Well packed too.

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    PriceOnline & App

    Reviewed Nov. 30, 2018

    Has good products at an affordable price with many options for any taste. The site is easy to navigate and the buy process is simple. In the many departments you will certainly find what you may looking for.

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    Sales & MarketingPrice

    Reviewed Nov. 30, 2018

    Well am so much impressed with the kind of goods sold from there stores and in future my option is to also expand their sales to some other companies if not buying individually with discounted prices with also an option of individual or company when buying.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 30, 2018

    I bought a mobile phone and some electronic items, good quality and at a good cost. I feel attentive and reliable to shop on the site, since I never me disappointed with a purchase made. Buy in LightInTheBox.

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    Customer ServiceStaff

    Reviewed Nov. 30, 2018

    The attention was excellent from the beginning to the end. They sent me the article at the scheduled time and it arrived in 2 weeks. The communication at all times was fluid. I am satisfied with the item sent. I had my doubts at first but now, from my own experience, it is a highly recommended online store.

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    Reviewed Nov. 30, 2018

    The product purchased at LightInTheBox arrived in my house in perfect condition and within the expected delivery time. Had no extra fees and everything went in perfect harmony. I recommend the site to everyone for all types of purchases, it's my second purchase on the site.

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    Customer ServicePrice

    Reviewed Nov. 30, 2018

    Allcall S1 5.5 inch "3G smartphone (2GB + 16GB 2 mp / 8 mp MediaTek 6580A 5000 mAh mAh)/Dual. It's a really nice phone, with a really good camera, with a large 5000mAh battery. The images are very sharp thanks to the two good lenses you have put in. The screen is also very sharp with good colors and it has the functionality that allows to enlarge the texts. The delivery was very fast from China, and was wrapped up. I got a good mobile phone at a very good price.

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    Reviewed Nov. 30, 2018

    Clothes are well suited for dancing in Latin American dances, not only by their manufactory, but also by the style of sporty elegance. It looks beautiful and elegant. It suits perfectly. My personal experience with this high quality dresses for Latin Dances is that so I may only express my satisfaction and pleasure with using of received skirt and top for dancing in Latin dances from purchase of company LightInThebox.com

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    Sales & Marketing

    Reviewed Nov. 30, 2018

    These guys are a bunch of scam artists who lie all the time. When I placed my order, it said it would ship within 3-4 business days. Now it gives me an estimated shipping date that is over 8 business days. These guys should be thrown in jail.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    we sincerely apologize for all the inconveniences. But please note that The Total Delivery Time consists of both the processing time and the shipping time. The processing time of different items is different. Usually for Made to order items and presale items it takes longer time to process.

    The shipping time depends on the shipping method you selected for your order, you may log in your account to review the shipping method and its shipping time.

    If the package is under normal shipping time frame, please wait a few days. If the shipping method you chose is traceable, you may also track down your order here http://www.17track.net/en, wish you will get the order soon. 

    Or if you need any further assist from customer service, Here is how to contact customer service: http://www.lightinthebox.com/r/contact-us.html Thank you for understanding!

    Sincerely,

    Lightinthebox

    Reviewed Nov. 29, 2018

    I placed my order and was surprised at the speed at which it shipped. The package came in on time and fit as expected. I have used it and it is everything I could have wanted. I will be ordering another one soon.

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    Customer Service

    Reviewed Nov. 29, 2018

    I have received 2 separate emails about product being shipped. There is no information in DHL tracking other than "en route to DHL Ecommerce". Then I received an email claiming product had been delivered, but no one was available to sign for it. Light In The Box then asked for another shipping fee to be paid via Pay Pal. There is no record of any delivery that I can find. There is no indication that a signature is required. Order was placed Nov 14th, initial confirmation of shipment was Nov. 19th (DHL shows Nov 18th) and on Nov 25th, LightInTheBox claims parcel was returned to them and they want another shipping fee. DHL tracking site has no such information... THIS IS A SCAM.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    Sorry but if I have no idea about your order number, it's really difficult for me to check and help out. maybe system created ticket and someone already offered help, it will be grateful if you are satisfied with the solution. If not, I will be glad to help if I have your order number.

    Thanks in advance.

    Sincerely,

    Lightinthebox.

    PriceStaff

    Reviewed Nov. 29, 2018

    Very easy to use the website. User friendly. Lots of items available. The prices are realistic. Things are a good deal, but not as cheap as some other sites, but then the products are better quality than those other sites also.

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    Verified purchase
    Customer Service

    Reviewed Nov. 29, 2018

    Buying in LightInTheBox is a very pleasant experience. It is the first time I buy in this store and he has been delighted. Customer service. This excellent service has recommended this store to all my friends. I'm from Lima, Peru and I'm totally satisfied with LightInTheBox.

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    Reviewed Nov. 29, 2018

    The item was amazing quality and also the fact that the shipping was on time and also super efficient and prepared. The item was as described and also looked the same as the photo, and was very comfortable to wear!

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    Reviewed Nov. 29, 2018

    Here is a list of the best features of the Samsung 64GB Micro SD Card TF Card memory card UHS-I U3. Very fast card. Large capacity. It contains a lot of photos and video recordings. Ideal for camera and camcorder. I use it in a sports camera.

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    Reviewed Nov. 29, 2018

    Everything was exactly what I was waiting for. All products works fine and the shipment was very fast. The quality and the packing was very well done. Nothing was missing, all the products came together on one pack. I'll definitely buy again.

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    Price

    Reviewed Nov. 29, 2018

    Received my ankle boots and the first thing I did was try them on. They went on easily and are warm and comfy. They have red bottoms which stands out since the boots are black. I’m really happy with the quality, price and style of the ankle boots.

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    Verified purchase
    Customer Service

    Reviewed Nov. 29, 2018

    I ordered a bag. They have quick respond on tickets, ordered article is the same as it is on the picture and in the description, it's just a little bit smaller. Quick delivery. Shipping costs to my country was 10EUR.

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    Verified purchase
    Staff

    Reviewed Nov. 29, 2018

    These pants are amazing, great quality, nice fabric and color. I bought them for my husband, as he goes often hiking. He loves them. The measurements are very accurate. They are not expansive at all. They don't wrinkle either. This pants are made of elastic fabric, so they are very comfy.

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    Reviewed Nov. 29, 2018

    These products are very beautiful and useful to me! Thank you LightInTheBox. Especially, I have ordered a colored swimsuit that is very beautiful! Also, the barefoot sandals in gold color are exciting!!!

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    Price

    Reviewed Nov. 29, 2018

    I ordered 4 dresses for my 3-year-old granddaughters. I was kept informed of the delivery status all the time. The dresses arrived and they were lovely. The sizing was correct. The material good quality. Also the extra detailing you do not get for the price here.

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    Customer ServicePrice

    Reviewed Nov. 29, 2018

    I have been using this internet shopping site over 5 years. They have range of products in very good price. Their communication with customer is also very good.

    When they sent me a wrong/ faulty products, they refunded without any hassle.

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    Tom increased rating by 4 stars.
    Sales & MarketingStaff
    After a positive interaction with LightInTheBox, Tom increased their star rating.

    Original Review: Nov. 28, 2018

    Updated on 12/01/2018: As I already mentioned in my previous review, I have a very bad experience with this company. Not done yet apparently, because they just cancelled my *cancel this order request*. In addition, I still don't have any information on the shipping of my order, which was supposed to be already in the customs!

    Original review: Bought 4 items for my kids 2 weeks ago and paid the order via PayPal. The order was supposed to be already delivered by now, but on their site it is still *processing*. I had several attempts to try to get a real person to tell me when will the order be sent, but all I get back are premade messages. I tried to cancel the order so I can get my money back, but even the cancellation request is still processing. It looks very much like a scam to me. Do not buy from them. It is by far my worst experience when shopping online.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    we sincerely apologize for all the inconveniences.

    Have your ordered a pre-sale item? We have many pre-sale items on site, the processing time of which is much longer than normal items. And we also sell made-to-order item, which is produced one by one. The processing time of Made-to-order items also not short, but we need the tailoring time to offer your the best quality item.

    Could you please kindly advise me your order number so that we can help to check it for you immediately.

    If there is any problem, we are willing to help out.

    Thank you for your understanding.

    Sincerely,

    Lightinthebox.

    Price

    Reviewed Nov. 28, 2018

    Actually I am using LightInTheBox.com since 8 month. I'm very glad to deal with you. A very good website and recommended to distinguish it in the price of the occasion and quality of the goods and low price.

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    PriceStaff

    Reviewed Nov. 28, 2018

    Delivery speed, competitive price for some products. Very fast and quality service! Order is processed instantly! Good range of electronics, very pleasant and professional staff! Satisfied with the cooperation during the next purchase through the online store.

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    Verified purchase

    Reviewed Nov. 28, 2018

    I love ordering from LightInTheBox. Their products are quick to ship and are reasonably priced. People are always surprised when I tell them about the deals I get on this site. It’s so nice to be able to purchase products that you know will come. The sizes are different than US. I am typically a size 4 but I order a medium/large. Just make sure you read the description for sizing and you won’t be disappointed.

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    Price

    Reviewed Nov. 28, 2018

    USB drives very robust to be metallic, and very practical to be a keychain. They are 32GB, and its real capacity is 30GB real. Economic price and good quality. I will buy again at LightInTheBox.com Good quality!!

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    Price

    Reviewed Nov. 28, 2018

    I bought clothing, shoes and other items from LightInTheBox as I like so many options available and the prices are reasonable, not pricey. In fact, some can be so cheap with very good quality. I would return back to this store when I do my online shopping. The update fashion and various style available on this store is another reason I will do my shopping here.

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    Price

    Reviewed Nov. 28, 2018

    I have brought it on zero price and still working nice. Still it's working and DTS and 3d watching movies. But only one thing - it's Chinese language. At first I suffer with this box but it quit working. Thanks LightInTheBox.

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    Customer Service

    Reviewed Nov. 28, 2018

    I bought some accessories for my cell phone, everything was great. The experience was very good. They send me everything on time and in perfect conditions. I waited only 1 month. I'm planning to buy again in this website. La relación de precio y calidad fue excelente.

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    Customer Service

    Reviewed Nov. 28, 2018

    Received damaged product after 5 weeks waiting. Customer service was unable to resolve my issue. For $40 delivery fee you would expect much quicker delivery. Ordered two items both were delayed, would not recommend if you need product soon.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences.

    All items are packaged well before shipment, but the parcel might be damaged due to long time transit. we will file a complaint to our logistic and the courier so that the same issue will happen less in future.

    Could you please kindly advise me your order number so that I can help to check it for you immediately?

    If there is any problem with the item, we are willing to take full responsibility.

    Thank you for your understanding.

    Sincerely,

    Lightinthebox

    Reviewed Nov. 28, 2018

    Buy in LightInTheBox was a great experience. The product lated a little, but it was just like I expected, excellent product and service from LightInTheBox.com and their partners. I will be buying there again.

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    Reviewed Nov. 27, 2018

    The past two years I have gotten my birthday outfit from your website. I have no complaints whatsoever. I can't wait till next's years birthday and what my outfit will be. So many nice and sexy outfits to choose from.

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    Verified purchase

    Reviewed Nov. 27, 2018

    Very good product, fast, well built and well fluid. Exceeded my expectations, great this smartphone. Great cameras, great finish, hard battery all day. I just have to thank for the great experience with this smartphone.

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    Customer ServicePrice

    Reviewed Nov. 26, 2018

    Bought 12 LEDs for £16.93. Shipping and Insurance £4.72, Customs £3.25, Royal Mail handling fee £8. Therefore total cost £32.90 or almost double. If you contact them they do not reply, certainly not within the 1 day promise. Learn from my mistakes and ensure the items you purchase are already in your country.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    this is supervisor from Lightinthebox. we are sorry for all the inconveniences. But please kindly note that the shipping insurance and customs insurance are not necessary for the order, you may delete them if you don't want the insurance.

    But we do suggest to buy the insurance, as with shipping insurance we can offer full refund in case if you don't get the order, and with the customs insurance we can fully refund tax cost if you are charged by your local customs.

    Usually we reply all tickets within 24 hours, if there is any problem or issue that you didn't get solution in previous ticket, please advise me here your order number or ticket number so that I can help to check it for you immediately.

    Thank you very much for your understanding.

    Sincerely,

    Lightinthebox.

    Price

    Reviewed Nov. 26, 2018

    Finding accurate sizes for Americans can be hard, but 'LightInTheBox' was true to size and plenty of room to move in it not too tight as with most imports. Well worth the money! If you are a bigger guy like me you will love these 6X jerseys and shorts. Fast shipping and cheap, 6XL was big enough for me.

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    Staff

    Reviewed Nov. 25, 2018

    Got 2 security camera didn't work, ask to send them back, LightInTheBox never would take them back, sent me link that didn't work. No help at all. Lost $60. Never will order from them again. Contacted the Co. They said LightInTheBox was not their USA agent, the item was old out of date.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is supervisor from Lightinthebox. we would like to help.

    Could you please kindly advise me your order number so that I can help to check it for you immediately.

    The link you mentioned should be the return form, if you cannot open the link, you may ask our customer service send you a picture or the return address.

    Please no worries, we would like to help and take full responsibility if there is any problem with your order.

    Thanks for your understanding and support.

    Sincerely,

    Lightinthebox.

    Sales & MarketingPrice

    Reviewed Nov. 24, 2018

    My first purchase on a site outside of my country was by LightInTheBox.com, at first I was worried because it was my first time buying, but right away I had all the confidence I needed to become a customer. The first purchase was a success, I received the product as described in the purchase. Since then, I have no doubts, when I want to buy products from outside Brazil, LightInTheBox.com is the right place. I love the low prices, promotions, the ways of payments and the commitment that the site has with its customers, for me it is the best international sales site.

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    Verified purchase
    Online & App

    Reviewed Nov. 24, 2018

    I recently purchased a black fur coat five days ago, and the money has been paid from my account but I am on the website it shows that I have not ordered anything. Moreover, there is no contact number for customer care. I am really worried as to what to do?

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    this is supervisor from Lightinthebox, we sincerely apologize for all the inconveniences.

    Please kindly confirm that whether you login with the correct account. You may advise me your order number so that I can help to check the registered email address and the order statues.

    Please no worries, if there is any problem, we will be glad to help out.

    Sincerely,

    Lightinthebox.

    Verified purchase

    Reviewed Nov. 24, 2018

    I already made several purchases in LightInTheBox and all came in the term and as described in the advertisement. Your after-sales was also very good. I was reimbursed the customs fee. I recommend this store. I have no complaints until the moment of it.

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    Reviewed Nov. 24, 2018

    I was very happy with the purchase of an Xiaomi MI 8 smartphone. I was very well taken care of when I got in touch with the support of the site to take some doubts, referring to term of shipments. Order came well packed, with that already won a loyal customer. I recommend the site for shopping.

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    Staff

    Reviewed Nov. 23, 2018

    I bought the product and it came in good conditions, the box was a bit damaged but the product was the same. I ordered and came in a record time. I will buy again in this shop as soon as I can. Good job.

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    Price

    Reviewed Nov. 23, 2018

    My experience has over the top. Everything I order has looked just it did on my computer picture. I Love everything. It's worth the prices and wait. I say this site going out to these department stores and standing in long lines any day.

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    Maria increased rating by 1 star.
    Customer ServicePrice
    After a positive interaction with LightInTheBox, Maria increased their star rating.

    Original Review: Nov. 23, 2018

    I ordered a blazer along with some other items for the same size to check how this company works and if satisfied to continue shopping from them. Unfortunately the size guide in the website was wrong and I asked to replace it and then started all the fuss. They were asking continuously for proof with pictures about the size and I had to send twice the email with pictures to prove what I was saying.

    I have returned the item 1 month ago (I had to pay for the cost of the delivery back although the mistake was not mine but was on LightInTheBox who had wrong size guide) and still I have not received any refund. And they are telling me that they still have not received the package that I had sent. It tracked and I know that it has been delivered. Terrible customer service. If you are lucky enough to find your size then fine. Otherwise It does not worth the trouble. It has been 2 months now since I made the order, the company still keeps my money that I could use to order sth else. All these exist in messages.

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    LightInTheBox
    Response from LightInTheBox

    Dear Maria,

    This is supervisor from Lightinthebox. we would like to help.

    we sincerely apologize but please kindly note that we need to confirm the size issue firstly to offer the suitable solution for you.

    If you picked the size according our size chart, but the item still got unfit, please no worries, we will take full responsibility for that. And of course we will fully refund the return cost.

    Sometimes our warehouse need to record your return parcel to system so that customer service may offer refund. Could you please advise me your order number so that I can help to check if we received it and whether we could offer refund now?

    Please no worries, we will do our best to help out.

    Thanks for understanding.

    Sincerely,

    Lightinthebox.

    Reviewed Nov. 23, 2018

    I'm very satisfied with this site. I purchased a few items from them and all are same like on the description. All items were delivered on time. Paying is very easy. They have products for everyone on their shop. Very good site for buying.

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    Reviewed Nov. 23, 2018

    I mean, the items I bought were what they said they were. My biggest problem is that I ordered these items as "leave-behinds" for a trip to another country that I was going on. I ordered these items like a month before I left. I did get three of the items before my trip, but four of them came a week after I returned!! So I literally got four of the seven items I ordered almost two months after I ordered them!!! WTF? If I had known that was even a possibility I would have immediately just Amazoned. Guarantee 2-day delivery. I would definitely not order from LITB again just out of principle.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    thank you for shopping with us. and we are sorry that we failed to delivery all items before your trip. Please kindly note that some items have processing time which should be listed on our product page, you may find the processing time before adding the item to cart.

    And the delivery time depends on the shipping method you selected for the order. If you need the item urgently, we do suggest you to pick Expedited, which usually takes 2-6 business days to delivery.

    If there is any delay in transit, please feel free to contact our customer service, they will help to check and offer the expected delivery time.

    we do sorry for all the inconveniences. Could you please kindly advise me your order number so that I can help to check if there was any problem in transit so that we can do something for you?

    we really treasure every client we have, all your opinions and suggestions are important for us. we hope we can serve you better next time.

    Have a nice day.

    Reviewed Nov. 22, 2018

    Shop has Flash deals and this is all what you need to know. Also like all China resellers they not so honest if you pay via card directly. Better use PayPal and better ship all with track numbers. But they are still not bad store!

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    Price

    Reviewed Nov. 22, 2018

    I have bought several handbags for women in LightInTheBox.com. Really have good prices and you can select the delivery time you prefer in each case. I always select the lower prices for the delivery and arrives ok. In my case is the second handbag for woman I have bought in this website and make sure that I will go on buying handbags for women in LightInTheBox.com. I also can recommend shoulder strap for men and women made in leather. Have good design and low prices.

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    Reviewed Nov. 22, 2018

    Not only did I purchase a gown, but a wrap for a military ball in the USA and when it came-everything was perfect. I did type in the wrong numbers, but it was a good thing I did and my dressmaker corrected it and now I have a ballerina length dress of my dreams and told I looked like an angel by a few US Marines that night. Going to order more gowns through them for business events.

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    Price

    Reviewed Nov. 22, 2018

    I bought Xiaomi powerbank from them. Everything went well, shipping is good, they have also option to add tax insurance, so you will not pay tax. Product came great packed and I'm really satisfied with quality. Prices are good too. You can use coupons, which is great and they have pointing system for purchase, review of product, so you can save lot of money. And they have site in my language that is like a cherry on top.

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    Reviewed Nov. 21, 2018

    Ordered a Xiaomi powerbank. I already have one. Shipping was quite solid and faster than in other shops (around 15 day I guess). Powerbank also had no problems at customs. Would purchase here again all the time! Nice shop.

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    Verified purchase

    Reviewed Nov. 21, 2018

    I love the clothes, is the same as the description product. I ordered twice, and had a great experience. It was what I expecting for, love the fabric, and the fast delivery. I going to buy again. I have my wishlist full of items that I want to buy. Is there some other products that I can buy, not just clothes and I love that.

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    Reviewed Nov. 21, 2018

    The product is fantastic, very practical and beautiful. Xiaomi always innovates in their products. I really enjoyed the possibility of seeing the notifications directly on the bracelet. The store sent the order quickly, nicely packaged.

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    Reviewed Nov. 21, 2018

    They have such a vast variety of items to choose from and they do put the customer first, I received a military watch that did work, making my satisfaction first didn’t appear to be an option. They were great about reimbursing me. I call myself a LightInTheBox shopper. I truly enjoy it. It’s fun all the time especially for Christmas shopping. Thanks.

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    Price

    Reviewed Nov. 21, 2018

    Very good experience from contacts with this store. Good merchandise at a great price. Fast and trouble-free shipping. Goods as described. I highly recommend.

    I received the drone in a very short time from the order. The device is functional, without damage, working properly. A favorable price encourages me to continue shopping at LightInTheBox.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 21, 2018

    Very nice shop and nice customer support. Responds fast and resolves problem fast too. Either shop is good and quality of products is good. Sales are good too. For example I bought my power bank for 15 dollars which is very good price.

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    Reviewed Nov. 21, 2018

    Easy to use, easy to track. I would thoroughly recommend this Company. Delight to deal with! Will be using them again. I get goods delivered to the UK or the US depending upon where I am at the time!!!

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    Price

    Reviewed Nov. 21, 2018

    I have bought several items from LightInTheBox, and the service is good, sometimes the prices is a bit high though. But when the price is right I can recommend LightInTheBox. Especially for LEDs and electronics.

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    Reviewed Nov. 21, 2018

    The experience with LightInTheBox was great, the products arrived on time without damage and I was also given a free gift. I recommend it to anyone that is interested in buying products most especially electronics and clothes online.

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    Reviewed Nov. 21, 2018

    RGB LED strip set (smd3528, 5m (roll), RGB, controller, 3A EU - power supply transformer) has arrived at 22 days to Middle Europe. Everything is okay. Quick shipping to Middle Europe, Slovak Republic.

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    Customer ServicePriceStaff

    Reviewed Nov. 21, 2018

    Buy cheap. Buy fast. Delivery fast. Buy a lot of things. Very good delivery. Good response on consumer service. I will buy more when I get time to do that. Delivery go very fast to Sweden. Good job. Good Price. Good products.

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    Price

    Reviewed Nov. 21, 2018

    I needed a Micro SD card and in my area it has a high price. And previously I had a good shopping experience on this website and so I had turned again to them and had found what I wanted with a good price and I had ordered in here. It went smooth the shopping and the shipping as well. I would turn to this website again if I need something.

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    Reviewed Nov. 21, 2018

    So far this is the best online shopping ever for me. My order was delivered ahead on time, the specification and pictures presented for the items is accurate and update of shipping is excellent. Love it.

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    Verified purchase
    Price

    Reviewed Nov. 21, 2018

    The price was too hard to pass up and the watch was delivered within the time frame they gave me. I would definitely recommend buying from LightInTheBox to anyone looking for affordable smartwatches. Cheap prices, good service.

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    Reviewed Nov. 20, 2018

    The shoes are nice and comfortable. The sole is soft and lined with fabric for better dancing. The size matches and the shoes hold well when dancing on the leg. I ordered one more daughter and I recommend it to other people.

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    Customer Service

    Reviewed Nov. 20, 2018

    Customer service was quickly answering my questions and when a problem occurred with duties they offered to help immediately. It is very clever to give customer the option to pay in advance for customs duties. With a minimum fee if duties are to paid they give back the whole amount.

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    Reviewed Nov. 19, 2018

    Great online shop with many different items. I have ordered clothing and am never disappointed by what I got. Prizes are low compared to other shops and the quality is great. Easy searching site. Fast delivery with updates where your packet is.

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    Verified purchase
    Price

    Reviewed Nov. 18, 2018

    I made the purchase of 1 Smartphone and it was very well packaged and gotten quickly, as the rates were met by the insurance you purchased and great service. Good payment option, at 3x without interest. Refund was shipped quickly.

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    Price

    Reviewed Nov. 18, 2018

    Good TV Box, but works in 1280x720 mode. If you do not mind this detail, it is a good and value for the price of the product. It gets no heat. You can easily put standby mode all the time. If you press the power button or the remote control button on the HDMI-CEC TV, it will wake up in 2 seconds. Arrived very quickly, the price is very good. Purchase recommended.

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    Reviewed Nov. 18, 2018

    Buying stuff from LightInTheBox.com is always great. I've bought great DVR Camera at a fraction of the price and got it in two weeks. The WAZA camera has WiFi communication, recording resolution is at FullHD. I highly recommend this item and buying at LightInTheBox.com

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    Reviewed Nov. 17, 2018

    I ordered a car DVR from LightInTheBox.com. Delivery took not much time, everything came intact. The quality of the recorder is very good, meets all the declared characteristics. I recommend this store.

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    Price

    Reviewed Nov. 16, 2018

    Everything I've purchased in the LightInTheBox has the expected quality, and the price is fair. Although it takes too long to receive it, but it comes from the other end of the planet, so it's ok and I know I've got to wait for it.

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    Reviewed Nov. 16, 2018

    Mi Note 3 - Amazing SmartPhone and I get cash back for tributes of insurance I requested. Best dual camera and battery. When I bought for first time I was afraid because I don't see any friends looking the site but later I told for everyone.

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    Reviewed Nov. 16, 2018

    Excellent device. I was using a Sony Xperia Z2 before I bought the OnePlus device. It is a very polished device. I had some difficulties making the store pay for the import fees (I had acquired the Duty and Import Fees insurance). After some struggling with customer service rep I was able to get a refund of the duty fees. Overall, I would recommend this store.

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    Reviewed Nov. 16, 2018

    LightInTheBox makes me feel like I matter as a customer by ensuring that the quality I receive from vendors matches what I expect and pay for. When I purchase from a great merchant, I love it. When I purchase from a merchant who misrepresents the product, LightInTheBox fixes it by offering me refund or exchange.

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    Reviewed Nov. 16, 2018

    The hair are of good quality. Customer care center responds to inquiries in a very short time. The tracking service is good. I'm always well updated. Good experience, no stress at all. I have no doubt recommending LightInTheBox to anyone.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2018

    After building a homemade tandoori oven I needed a infrared thermometer that could read the temperatures in excess of 400 degrees celsius. I found that LightInTheBox.com had just what I needed. Ordered the thermometer and paid online. Instant reply advising of confirmation of payment and dispatch details. The thermometer arrived in good time as advise and in showroom condition. Excellent service all round.

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    Price

    Reviewed Nov. 16, 2018

    LightInTheBox is a good store! It offers great products with fast shipment and good price. I'm very satisfied with quality of bought product (smartphone) and shipment, that was very quick. Just amazing!

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    Customer ServicePrice

    Reviewed Nov. 15, 2018

    LightInTheBox was the first Chinese shop where I made a purchase. At first I was reticent, I thought that the product could not arrive or that it would be of a poor quality, but I was wrong. The product arrived yes, very well packed and very fast by the way. Of all the Chinese stores I bought later, LightInTheBox was the only one to send my order in a real box. Besides that, I've had my cell phone for over 6 months and never even presented a single problem, much better than the cell phones I bought here in my city. I recommend everyone at LightInTheBox. Quality, speed, safety and low price is just there.

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    Process

    Reviewed Nov. 15, 2018

    I ordered a Xiaomi selfie stick via LightInTheBox. The process was very easy and quick. Delivery took around 2 weeks from China. I was able to pay via PayPal thus giving me extra security. Really nothing to complain.

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    PriceStaff

    Reviewed Nov. 15, 2018

    Great and fast. Nice prices. I am happy. Honestly I am really going to use that site again in future because the prices are so good. Also support is kinda nice. I think it's worth it. Have a nice day everyone.

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    Reviewed Nov. 15, 2018

    The experience with Lightinthebox.com was wonderful. The website was perfect, good pictures and good description. The product I bought were exactly as their description and the shipping was super fast. I will surely use LightintheBox.com again!!!

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    Customer Service

    Reviewed Nov. 15, 2018

    I'm happy with everything. I got the ordered product quickly. I did not have a few weeks, and I had the product in my hands! :D I get all information from my order and customer service is super. The quality of the product is excellent. I have no reason to complain at all. Try it cool, I think this is a good portal!

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    Price

    Reviewed Nov. 15, 2018

    I found this company one year ago. Their prices are great, application user friendly and their customer care can satisfy your needs quickly. I received my shoes quickly and without any problems. I like to wear them so I recommend LightInTheBox to you.

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    Reviewed Nov. 15, 2018

    I have purchased many items of jewelry. I love the earrings, so many different types, from little girls that I have purchased for my great granddaughter to the very elegant for my daughter and myself. I have also bought four handbags two as gifts and two for myself. So many other items I don't have time to go through individually. Finally, I have recommend LightInTheBox to my friends and acquaintances.

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    Customer ServicePrice

    Reviewed Nov. 15, 2018

    From the beginning of the purchase, the company offers to provide the best customer service. Besides having the best products available in the market. It has a good price that ends up attracting attention of the customers.

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    Price

    Reviewed Nov. 15, 2018

    I buy 5 cameras with a ridiculous price of less than 7$ each one and free shipment. For that price I wasn't expecting nor quality nor fast shipping. But I received the cameras before I was expecting and the quality of devices are surprisingly good. Very happy.

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    Price

    Reviewed Nov. 15, 2018

    Not our first order. Clothing quality has been fine, prices great. Delivery can be slow on some items - not on our last order. Clothing sizes are not USA, so be sure and use their size chart. Overall, great value for the money.

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    Reviewed Nov. 14, 2018

    Item was shipped by PostNL, which is known for fast delivery. Power bank was nicely wrapped in protective package. I am using it for a couple of months now and it's flawless so far. I am very satisfied with LightInTheBox service.

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    Verified purchase
    Price

    Reviewed Nov. 14, 2018

    The dresses fit perfectly, quality better than expected. The fascinators look very expensive (but they are not). I shop here frequently without reservation. There is always a great selection of both. They sell other items, as well.

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    Reviewed Nov. 14, 2018

    I ordered more than 3 t-shirts for me and my boyfriend... they are really quality... very comfortable to wear and came within one month. Not only that I ordered a watch for my boyfriend... perfect watch. I have no words to say... All are amazing and high quality. I love to shop with them and I will order more. I am so happy and I am recommend this site as the one of the best shopping site... Thank you very much LightInTheBox for sending me beautiful and best quality items.

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    Sales & MarketingPriceStaff

    Reviewed Nov. 14, 2018

    In the first ordered on this site, the goods came on time, after 19 days received their goods. Prices are pleasantly pleased, the Order was sent within 1 day. The support team responded immediately within a few hours to all my questions. The track number is easy to track the movement of my parcel online. Packed neatly, pleasantly surprised by fast delivery, compared to other Chinese sites. Convenient page, everything is clearly written. A lot of discounts on good products, namely GOOD products there is full!

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    Customer ServiceOnline & App

    Reviewed Nov. 14, 2018

    I found out about LightInTheBox.com about a year ago when I was looking for options to get my wedding dress. I wasn't Happy at all, with Bridal boutiques and the way they work. I am a short girl 5'1" they will take at least 3 or 4 month to make the dress in a random size, and then other 2 month to make alterations to make it fit, and I would have to pay way too much money for it.

    I decided to try online. This was the Best decision I've made. I ordered my dress with my exact measurements, and they nail it! I didn't need any alteration at all, I love my dress, I got too many compliments, I looked like a real princess. It was very well done, comfortable and beautiful! I keep buying other kind of stuff and the entire experience buying in this website is amazing. They have a great customer service, they respond promptly, and try to make sure you are 100% satisfy!

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    Online & App

    Reviewed Nov. 14, 2018

    I bought a tablet, it came exactly as advertised, delivered within the time it would normally take to my country, and using the guarantee of taxes fees, they refunded me without question. I recommend it to everyone.

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    Price

    Reviewed Nov. 14, 2018

    LightInTheBox.com is the best online store. All of my experiences at the store were wonderful because they always kept everything they promised, delivering quality products for fair prices. I live in Brazil, the products arrived on time and very well packaged, very carefully. I am very happy with all the purchases I made on LightInTheBox.com, I recommend the store!

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    Sales & MarketingPriceStaff

    Reviewed Nov. 14, 2018

    Great service provided by the awesome people. I really enjoyed buying stuff there. It is one of the best shops on the internet with unique prices and sales for goods. I would recommend everybody to buy goods in LightInTheBox.com because it's guarantee of quality.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2018

    A good service, very fast shipment. The phone was arrived after 14 days on destination. Just a pity that at it took too long that customs handle it. I had to pay the tax which I paid the same day but it took 15 days to get the phone after I paid the taxes. I got all the tax and handling costs back from Lightinthebox. I have to mention that it was a normal shipment with tracking number, not express shipment. I think that the PostNord in Sweden isn't the fastest way to ship anything with. DHL. For example has a very faster customs handling. I'm satisfied with the product and shipping from LightInTheBox. Very good treatment and perfect and fast communication. Thank you all.

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    Reviewed Nov. 14, 2018

    I purchased an item that came damaged. Attempted to have it replaced 3x’s. Followed the instructions required, still no replacement or refund issued. Will not order anything from this company again from LightintheBox.com.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2018

    I bought my first Chinese smartphone with them. I was a bit worried because I live in Brazil and tax here are so high. But, surprisingly everything went good. I got taxed with 300 USD and they paid everything. Also they gave me a splendid support. I really recommend them!

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    Customer Service

    Reviewed Nov. 14, 2018

    Reliable shop, genuine products, good customer service with fast reply. I ordered more items (more orders). Every order came with original packaging. It was good packaged from shop with no damage. Fully recommend.

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    Verified purchase
    Price

    Reviewed Nov. 14, 2018

    Very satisfied with the top I ordered. It arrived within a reasonable time and is like the picture in the advert. I chose yellow which is very fashionable at the moment. It has very good washable quality material the color of which does not run. This makes it very practical. Very good value for money. If I had to buy it where I live it would cost much more.

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    Reviewed Nov. 14, 2018

    I bought the smartphone MI 8 with customs insurance and the LightInTheBox fulfilled the promise to pay the fees. Shipping was fast and the product was the same as advertised. I recommend the LightInTheBox and will continue shopping in this store.

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    PriceProcess

    Reviewed Nov. 14, 2018

    Simple operation. Processing quality is excellent. Record quality is also good. A little slower delivery of goods. Excellent camera processing quality. I would definitely buy again for the same price.

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    Customer Service

    Reviewed Nov. 14, 2018

    I buy a Xiaomi Mi Max 3 in a promotion and picked up their tax refund option. Not only I've got the phone on time, the refund process went without any major problems. Overall I have got pretty satisfied. Would and indeed will buy there again.

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    Price

    Reviewed Nov. 14, 2018

    The order has been delivered within 3 weeks. Everything was qualitatively and securely packed. The SD card has been tested. The test result showed that the card is authentic and meets all the stated parameters. Since this online store regularly holds profitable promotions, I managed to buy a SD card at the lowest price at that time. Shop gives possibility of free shipping, secure payment system (PayPal) and professional customer service. I can only heartily recommend LightInTheBox.com for shopping.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2018

    It was very easy to buy the product, all the descriptions provided by the store were clear and detailed about the item. The shipping was very fast and everything came well packed, they also sent an USB stick for me to plug the SD card on my computer! They really care about their customers!

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    Reviewed Nov. 13, 2018

    I recommend LightinTheBox as a good eCommerce site. I bought phones, clothes, drone and other products from this site. Every time, I got items securely wrapped and as described and by traders. Honestly, LightinTheBox is great. Just be patient about time of delivery. I've never choose the Express Expedition.

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    Reviewed Nov. 13, 2018

    LightInTheBox is a fantastic website with a brilliant selection of products and a great range of prices to match. They have a range of delivery options to suit all requirements. Every purchase is a delight. A pleasure to shop.

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    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2018

    The handset is very handsome, with a premium battery finish, very good camera, fast processing, the sound is very good and the headset is also great with good bass. And the coolest is the caprice that Leeco had, because a box is very elegant with a small and soft and with everything organized, does not seem to be a box of a smartphone, Anyway, at first I liked it a lot, but rather over time like that it will behave, if it will not present defects. It's a very cheap cell phone for what it offers. I love it.

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    Price

    Reviewed Nov. 13, 2018

    I order products in LightInTheBox.com since 2011. The website has many options and new products. At last I ordered two tv boxes W95 and they was fast delivered. The price was good too and I am very satisfied. By the way, I'll buy more.

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    Price

    Reviewed Nov. 13, 2018

    An excellent selection of products, good prices and well-coordinated work of the staff make the LightInTheBox one of the best online stores in the web most better online shopping solution. Lightinthebox - the most better online shopping solution.

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    Reviewed Nov. 13, 2018

    Make a purchase, very fast the process of purchase and delivery of the product, the product arrived fast and fulfilled my expectations. I bought some shoes for my son and it was very nice for my son. Congratulations with your company LightInTheBox.

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    Customer Service

    Reviewed Nov. 13, 2018

    It is not my first order in this store. As always, the service is good - fast shipping, good packaging. Genuine products and very friendly customer service. My last purchase at this store is a multifunctional charging hub. In addition, this device can be used as stand-alone or emergency lighting. Very thoughtful device.

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    Price

    Reviewed Nov. 13, 2018

    Very good site to shop for products. Much cheaper and quality products. Easy shipping to Indian and with proper packaging and value for money. Had great experience for shopping on this site. Cash on delivery option is great.

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    Reviewed Nov. 13, 2018

    I buy it and is a perfect product. I received very fast and in a good condition and quality. I'm very happy with my parcel and with this website. Every month I buy different product and everything is OK.

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    Price

    Reviewed Nov. 13, 2018

    I am always surprised how fast the delivery is and how good is the quality of the goods for a very acceptable price. I definitely recommend this shop to everybody who is searching good quality for good price and will keep ordering here again.

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    Verified purchase
    Online & App

    Reviewed Nov. 13, 2018

    It is very simple to buy on the website and the support is very accurate. I paid by customs insurance, and I was taxed, after that I contacted the support. They solved my problem very fast, refunded my money like I expected.

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    Reviewed Nov. 13, 2018

    Although it took many days to arrive, it was a good product, good quality and exceeded my expectations. It is my second experience with LightInTheBox and I expect to do it again, maybe trying different items.

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    Price

    Reviewed Nov. 13, 2018

    Good prices. Great service and great varieties of products. I bought a smartphone and everything came perfect. I recommend the LightInTheBox! Can buy without fear is an extremely safe store where they cherish for the good care and for a variety of products with great quality.

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    Customer ServicePrice

    Reviewed Nov. 13, 2018

    Best company with everyday gift vouchers. Too many best products to super billing prices. Smooth communication and super service. Good access to website. Very easy to search what you want. All product comes what it's described.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed Nov. 13, 2018

    Wow experience while purchasing on LightInTheBox. I much like the 11.11 sale. Goods I purchased are high quality and cheaper than other online stores. Fast delivery guaranteed. Site browsing experience is excellent. Detailed information about goods. I really like flash sales. Since I am from India they want to add popular 'repay card' option. Thanks lTB.

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    Customer ServicePrice

    Reviewed Nov. 13, 2018

    Low prices, good products. Maybe all shippings are free. Customer services are good, reply tickets after 24 hours. Guarantee is good for international customers, LightInTheBox pay return shipping fee.

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    Reviewed Nov. 13, 2018

    Excellent company, with biggest options to purchase about electronics and stuffs for everything that you need, can be to your car, or home or even to costume, like clothes and this kind of stuff. I recommend it.

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    Reviewed Nov. 13, 2018

    I have now ordered from this company 5 times, each time I have been pleased with the product I ordered and the surprisingly quick turnaround in receiving my orders. I have no problem recommending them.

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    Sales & Marketing

    Reviewed Nov. 13, 2018

    I bought a really nice winter dress, which looks very sophisticated. I thought it looked great as soon as I first saw it advertised. I was not disappointed when it arrived, it looks as good as first seen. It fits me perfectly, & is extremely smart & comfortable. It's well made, and it's called "Women's Sophisticated Long Sleeves Cotton Long Pullover - Striped." It is actually a dress, not a pullover at all. I can recommend this to anyone, without any reservations, at all.

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    Reviewed Nov. 12, 2018

    First time ordered on Lightinthebox. A wide selection of products. I found a suitable WAZA product charger in the car. As it turned out, a very good company. Very quickly after the payment was shipped and the goods were delivered. I am very satisfied.

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    Reviewed Nov. 12, 2018

    I bought a smartphone at the store. It came very well packed, and the consumer support when I needed was very fast. The smartphone arrive in less than a month. It was like the description on the page of product.

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    Price

    Reviewed Nov. 12, 2018

    I made several orders in this store. They sent everything quickly, everything came and works. I recommend the store. Buy - do not regret. The store is good. Prices are good in promotions. No stock price is somewhat too high.

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    Reviewed Nov. 12, 2018

    I ordered a flashlight Waza h01 - delivered very quickly (faster than expected) - in full accordance with my order, a high-quality flashlight. I am completely satisfied with the work of the store - I recommend this store!

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    Reviewed Nov. 12, 2018

    Excellent, very very well!!! I like bracelet Mi Band 2. This is very beautiful item. LightInTheBox.com very good internet shop. Very fast shipping. Thanks for LightInTheBox.com. I like this shop! I say five star.

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    Reviewed Nov. 12, 2018

    Excellent thing for this money. Quality packaging, done well. There is a possibility to push inside the stabilizer and to supply directly from 12 volts. Has red strobe and shine white modes. Very recommend! Best HUB.

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    Reviewed Nov. 12, 2018

    A very enjoyable and convenient shopping online store. Fast and quality delivery. Online service at a very high level. Deliveries at all times and in deadlines. Ordered item corresponds to description and quality.

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    Reviewed Nov. 12, 2018

    You can always find the product you need. Good price-quality ratio. Dealers are always willing to interact and help you choose the product that's right for you. If the product did not fit, you can always retrieve the money you paid.

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    Price

    Reviewed Nov. 11, 2018

    I am pleased by the company. I have order a pair of latin shoes, and it was in a fair price as well as quality of product. So I am pleased and gave pleasure to my daughter who is a latin dancer. She needed the shoes so badly but they were so expensive that we couldn't afford. So LightInTheBox gave us the product in the best price that we can have. Thank you.

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    Customer Service

    Reviewed Nov. 11, 2018

    The little girls' unicorn pajamas/outfit are absolutely adorable! Very beautiful colors and look so cute on. I purchased for my granddaughters and one for myself for a sleepover. They loved it! We had a great time. They love wearing them again and again. I have purchased many things from LightInTheBox. The customer service is very good. Quick to respond and will issue refund if there is a problem. I have have had only two problems over the many years I have been purchasing items from them. I find their products of good quality.

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    Reviewed Nov. 11, 2018

    I buy online a lot and this is one of my favorite stores because the products always arrive on time and always genuine and priced well, so I can buy electronics like genuine SanDisk SD cards and Xiaomi items easily.

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    Verified purchase

    Reviewed Nov. 11, 2018

    I did some shopping on this site and the most current was the Sharp Z2, and all the purchases were great experiences and great service! I really enjoyed everything! Very well done website and great service!

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    Price

    Reviewed Nov. 10, 2018

    I have bought many different items from LightInTheBox and have been satisfied with each order I have placed. If I needed to get a different size for a product, they were able to quickly accommodate my request without any issues. I will continue to shop here for valuable goods at an affordable price.

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    Reviewed Nov. 10, 2018

    LightInTheBox one of the best e-commerce website. I recommend to you. It provides good products and genuine as per specifications and usually deliver the order timely. Payment options are secure and good.

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    Customer ServicePrice

    Reviewed Nov. 10, 2018

    I purchased a Virgin Brazilian Human Hair 16 inch, Glue-less Lace Front, 130% Density Natural Black Water Wave Wig and it was delivered a month later in a tiny box in a clear bag with no description or instruction about this wig. I do not know what kind of wig and the because the hair has different lengths. I have reached out to this company with service ticket and sent pictures to resolve this problem and I have requested a full refund with them paying shipping cost. They seem to response with ticket closed and requesting me to complete another ticket and send more pictures. This wig cost me $142.12 and I am totally disappointed with LightInTheBox.com fraud practices. Please DO NOT Purchase FROM LIGHTINTHEBOX.COM and they need to be shut down. Horrible - Buyer Beware.

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    Reviewed Nov. 10, 2018

    I have been a consumer of this site since 2013. I have not had a bad experience with the service nor the product. Everything delivered is as advertised. Not lacking in quality. I am very happy to recommend this site.

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    Staff

    Reviewed Nov. 10, 2018

    It has been almost 4 years that I am their customer, and each time I shop, order, make specific requests, ask questions or report a problem, I am always treated like a 5-star-member. They show good recognition to their clientele. I am very excited when receiving my shipment, and the excitement go higher once I see my purchase. They have such good quality products. Our comments to them, our reviews are always taken into account; every single review is read by a specialist of customer service.

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    Customer Service

    Reviewed Nov. 10, 2018

    We can discuss the orders in detail. The response time is okay, I cannot wait too long for it. The preferred communication channel is the e-mail. We have to change 3-4 email and after we are also satisfied with the compromise.

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    Reviewed Nov. 9, 2018

    I have bought several items from this company & each item has been exceptional. Delivery has been as they say it would be. The value of the goods are also of good quality. The watches I have bought are without a doubt great. I will continue buying from LightInTheBox & have already recommended them to others.

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    Reviewed Nov. 9, 2018

    I've known LightInTheBox for years now, and every time I make a purchase it has always been an wonderful experience. Their items are always in good quality! I bought a women's bag and kitten heel shoes and I still use both of them on a daily basis. Also the shipping experience was fast and immediate. I did contact them about when I would receive an item and they contacted me right away to resolve the matter. I was very satisfied. I'm definitely going to be continue using them!

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    Staff

    Reviewed Nov. 9, 2018

    We had a misunderstanding but that is in order now. And I only got good things from there. :) They are very service minded and you get help all the way if you ask. And the stuff is really ok. Have not got any bad things from there. :)

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    Customer Service

    Reviewed Nov. 9, 2018

    I am really pleased with my new watch and the customer service that I received, when I had queries. I have recommended LightInTheBox to all my friends. I will be using this site for all of my online shopping.

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    Reviewed Nov. 9, 2018

    I always try to buy baby clothes from the LightInTheBox. I'm sure you can buy good quality product because I have 7 years experience with buy product from the LightInTheBox. I 100% recommend... Thank you.

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    Reviewed Nov. 9, 2018

    My experience with the LightInTheBox was one of the best in my six years shopping online and I don't have any issues about the shipping method. So I do like to congratulate the store for fast delivery.

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    Reviewed Nov. 9, 2018

    Quite Easy to find the needed lamps to replace halogen bulbs - some different options to choose from. Payment possibilities are satisfying. Delivery time was okay - thank you for the great service as requested!

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    Verified purchase
    Price

    Reviewed Nov. 8, 2018

    I have purchased from LightInTheBox.com and I was very pleased with the order received. EXACTLY WHAT I CHOOSE TO PURCHASE. THANKS LightInTheBox for honesty. LightInTheBox is very reliable, I loved buying this site. It has product varieties where I can choose and have various options. The prices are reasonable.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2018

    Clothes from LightInTheBox are pretty and very nice looking but some of them are not of good quality. Luckily, they have a base warehouse in the US, which makes it easier to return items. Customer service is OK. I like to shop here once in a while.

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    Customer Service

    Reviewed Nov. 8, 2018

    Customer service and explanation were great! Would return to buy in this company, as they provide trust and responsibility. They delivered the desired product, within the characteristics, in addition to answering the doubts when necessary.

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    Reviewed Nov. 8, 2018

    When I received an email with promotional products, I identified some underwear to give as a gift. I bought the products easily and seeing the reviews, I realized they were quality products. The products were well packaged when they arrived, and are the same as shown in the pictures and descriptions.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2018

    Very good communication and fast delivery. The dress was exactly as described in the site. I am a regular buyer. In fact I bought several items from LightInTheBox, like clothes, shoes, tablets, mobiles, watches and jewelry. I will buy again and again. Never had any problems with anything. Highly recommended.

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    LightInTheBox Company Information

    Company Name:
    LightInTheBox
    Website:
    www.lightinthebox.com