LightInTheBox Reviews

Ordered a toy for my son and still never received it. Going on two months. They tell me to be patient that it is coming. I looked into them on BBB and their company moved from CA to Beijing CHINA! You can kiss that money goodbye.

I ordered 2 flashlights from lightinthebox.com found through ebates. They were a gift yet as of today march 21st I haven't got anything. I ordered through my paypal. Every time I try to contact light in the box they keep telling me that my email is invalid to try again, yet they send me emails everyday to buy more!!! So aggravating I don't know what else to do!!!

I made a order and didn't receive it and very disappointed, and didn't get a satisfactory response to the réclame I made. I wish to receive a positive response to this problem.

This is my little experience with Lightinthebox: I ordered some jewelry from them on February 19 and they told me my stuff were all shipped on February 20. I got the standard shipping method which is free shipping that takes from 10-20 days. It took 24 days for my stuff to get to my address which I don't consider bad at all comparing to what other people had to go through. There is no contact number, but when you e-mail them they are pretty fast at answering e-mails. To be honest the quality is horrible; it looks good in pictures, but not in real life. I didn't have to pay extra fees for shipping which I was worried about. I won't buy from them again though.

I ordered two dresses which I understood would arrive 12-17 days after I had ordered them (that was even with expedited shipping!) - just in time for two formal events I would be attending. It is now 17 days later and the dresses have not even shipped! I just cancelled the orders and am very disappointed that I won't have these dresses for which I spent a long time shopping online for the events I am going to.

I ordered 4x bikinis 10 days ago. It was informed that my order will be shipped on the 14th of March. That was two days ago and still shows as "processing". Haven't heard any reason why my order is delayed and can't find any of the buttons advised on the website to send an email to customer service. I haven't found ways to contact the customer service at all and of course sending a message through Facebook won't work either. The service so far has been really, really poor. I'm going for a holiday and looks like that because of the delay. Can't get bikinis till that even though I ordered them early enough.

I ordered 4 dresses online. Even though there was no way to contact anyone about my order, it did arrive on time, which was about a month after my order. The dresses were not dresses. They were the length of shirts. Even though I ordered size 3X, advertised as plus size, the sizes sent to me were a regular size small. They look like the size my daughter wears, actually a bit smaller. I could not even put three of them over my head, as the neck opening was too small... and my neck is very thin... lol.... not really funny, though. I lost the money I spent, as there is no one to complain to. I consider this my fault. I should have checked the company out first. I shop online all the time and never experienced such rotten merchandise and zero customer service contact. If you are considering making a purchase, DON'T. Be warned.

I am very disappointed with this company. Please do not order. I still haven't received my items and I also had to change all My account info. Sucks, sucks, sucks. Never, ever again.

I ordered 3 items from this company. Payment was processed the day after I placed order and was supposedly shipped on January 31. Shipping time frame was 6-8 business days. I have yet to received my package, yet their tracking information shows it was delivered on February 17th. Even if I had received the package, it wouldn't have been in the time frame that they stated. It was still 12 business days. Basically they've told me that the package was delivered and they can do nothing to help me. So, I'm out the cost of this order. I wouldn't order anything from this company. I won't be.

Order No: **; Oder Date: 28 Feb 2015; Order Value: $ 348.17. First item was shipped using DHL (waybill no: **). Shipment never left China and was returned to origin within 3 days. Then it was again shipped via Express Mail Service China (EMS Tracking No: **). Status has not changed since 4 March 2015. I think this website is fraud. I don't know if I will get the items for which I have already paid $ 348.17.

I have ordered jewelry from these people and their "partners in crime" miniinthebox.com several times. The problems I have had are the same, it takes more than a month to "receive" your product and more often than not, they tell you, when you can FINALLY get in contact with them (they have no phone number to call them) they tell you that the "items got lost in transit". They will ask you if you want product reshipped, but will also tell you that it will take "just as long" as the initial shipment.

I have ordered & paid for a garment & have found out I entered the wrong size. Can not contact this mob anyhow, tried everything for over an hour [including their PayPal mail address]. Keeps telling me to contact their support, but that is impossible as they do not supply a link. From everything I can find out about these people it appears they are a mob of arrogant sharpies & crooks.

I wish i had read all these reviews before i used them. The website looks great but what a palaver. Think amazon needs to investigate them. My wedding dress turned up very late, i had to pay extra to dhl to get it. The bridesmaid's dress has vanished, the bank has confirmed that they took the money from my account but now i have no order or account apparently. The help link keeps throwing me back to the login page. Feel so stupid. DO NOT USE LIGHT IN THE BOX. SCAMMERS.

I was horrified when my parcel was delivered and they ask me for £25 73 cod. There was no mention of this when I placed my order. I had already paid a shipping change when I ordered. I will never buy from them again and I will not advice anyone else to buy from them. PS I have paid freight twice.

I have purchase led light faucet for my vanity. If you have hard water never buy this multicolour crap because after 3 months it stop working - the lights. The calcium in the water destroying the lights.

I ordered a headset for a PS3 for my boyfriend as a Valentine's gift on January 30th. It said estimated time of arrival was 10-20 days. However, my package has yet to come and it has been close to a month. It was a cheap item since I have never used them before and didn't know if they could be trusted but I would still like to get a refund. I will NEVER use LightInTheBox ever again. Amazon is where I will continue to order my stuff.

Light in the box seem to be a cowboy outfit. My account says no orders - although money has been taken?! No contact info for them anywhere. They say if you have a problem with your order go to order page... which does not exist... because it says no orders... useless!!!

I ordered several pieces of hand-painted artwork. To my horror, when they arrived, they were so completely different to the product shown on their website, both in quality and color. Some looked like they had been done by a child. There was 2 pieces out of about 10 that were done well... All the others were a huge disappointment. They do not allow honest negative reviews on their website. I made good reviews on the good artworks and negative reviews on the bad, and they kept the positive reviews and deleted the negative ones, so there is just no honesty or transparency in their business. They even offered to bribe me to change my negative reviews to positive ones and when I refused, they just deleted them!!! That has never happened to me before!

I ordered from LightInTheBox, and paid with my credit card. They ask me to have a picture of the card (with numbers covered) and a picture of my document. I sent it. Then, they deleted my order: "Order canceled. You will get back your money a.s.a.p.". No explanation for that, no further communication. No way to contact them, no customers support. For them order is closed so no way to open a ticket. I am waiting for my money to come back. Hope I'll receive it. 270$ is not silly money. And I needed the material. Are you sure you want to buy from a seller that can decide to seize your money when he want?

I ordered the printed sweatshirt and when I received the product it was such a cheap quality printing as if it's printed at some local cheap shop. There is no way you can wear the shirt. The print on the shirt smells horrible and it sticks to each other... It's so stiff and bad that it looks used and worn shirt already. The customer service sucks and no way you can resolve the issue with them. They are a big scam and sells cheap quality product. Beware from them!

The items were of cheap quality, but they work just fine in the few days that I've had them. I counted the days, and with the free shipping option, it took my package 47 days to arrive.

I purchased 6 gowns from Lightinthebox (order number **). They were not custom made and just size 12. I wanted to pick the one I liked and return the others. I spent $942.81 and contacted them for a RMA number to return 5 of the gowns. They said that the dresses were custom made for me which is a lie and they offered me $200 refund. I would never even expect money back for anything custom made overseas without a tailor measuring me. I am so upset.

DO NOT ORDER FROM LIGHT IN THE BOX. What kind of CRAP is this? Hot mess. "Your order is currently in the processing phase and will be shipped out no later than 2015-03-09 using Expedited. The package normally takes 3-5 business days to arrive." Can't find a phone number anywhere. They will NOT deliver allegedly for another month. Tried to cancel, but now they want to return only 50% of my money. When I ordered, they said my order would arrive within 3 to 5 days. At no time during the order process did they say my order would not arrive for one month. Now that I am investigating, I see A LOT OF PEOPLE HAVE THIS PROBLEM. Not sure why the website is still up and running. NO PHONE NUMBER TO BE FOUND!

Looks like real scam going on, delivery is always unknown, usually when you're at work, then DHL send letter adding an £8.00 admin fee! What I don't understand is delivery arrived on Friday afternoon as my neighbour explained a cost was requested by Sat am the additional 8.00 added for the letter? Clothes are cheap and nasty fall apart after one wash, could do better at a local market. LITB and sadly DHL (whom I believed were reputable company) are scamming UK customers big time. LITB have no customer services. This order has two items I didn't order included, can I be bothered to cost the return, nope but will never use either company again.

I purchased what was claimed to be a 3200 lumen WXGA projector from LightInTheBox through Amazon. It is the worst product I have ever purchased. I own a dozen video projectors and wouldn't even qualify this as a toy. It claims to be 3200 lumens, but I have a 170 lumen projector that is brighter. It can't be focused properly and gets progressively more unfocused the further away you get from the center. Even if it could be focused, it appears to be SVGA resolution (or worse), not XGA and certainly not WXGA. It is completely blurred to the point you can't make anything out at all by the time you get close to the edges of the screen. The power flickers off if it moves even slightly. It's loud. It feels like it's a generally empty huge case. It plays Windows 95 start up tune when it starts. If I can't get this thing refunded, I'll open it to see what's in it. I suspect it is an old windows phone with an incandescent lamp shining behind the LCD screen.

I am not happy with the dress I got sent. It's a lucky bag. I order a white one and got sent a gold one. I want the correct one. It's the long white one with sleeves on it. It's the pic 3 from last by next Thursday or my money returned.

I ordered a shawl to wear with my wedding dress in my size. I received it and it is way too small. Not just ill fitting, but 3 to 4 sizes if not more too small. I contacted the company and they told me the product is custom made for me so they would only give me less than 1/3rd of the purchase price if I return it. I emailed back stating I never gave them my measurements so it could not have been custom made for me and the product shipped is not the correct size. After some time they did email me back and say they would give me a refund of a little more than half the purchase price. This place is a scam. Be cautious when ordering from this company. If you get your product and have an issue, don't expect any customer service.

Have ordered several cheap items in the past 3 months! Have yet to receive anything! Find it impossible to find a number to contact, Tried to email with no response. Please tell me a phone number if anyone has one. Will not be purchasing anything else from this company. Appears to be very shady.

I ordered objects from this app 3 weeks ago & it never arrived. The stuff I paid for never arrived to my house. I paid with my debit card but the stuff never delivered to my house. I would like my money back.

I submitted an order and cancelled it within the same day. I was promised a refund on the order. I have contacted Light in the Box five times. It has been 4 months and I have not received the refund and the company will not get back to me. DO NOT order from them!

I ordered 2 different cases for phone from miniinthebox. Never came, they admitted and gave me fake coupon. I contact and said it was for light in the box. I tried everything!! Nothing again and then mailed me again and said: no staff for my problem due to spring festival in china! Wtf, and no reply to mails and no refund from them and nothing! Please help.

So, I bought and payed for 4 phone cases and it had said that they were sent. They had shipped out December 9th and were supposed to arrive 10-20 days after. It has now been 55 days and still have not received my items. I had a sweater shipped the same day and got it either 20 days... Very pissed off customer!!!!

I ordered an umbrella for the fall rainy season. It said it would ship in 24-48 hours. A month later I contacted them and they said the item was out of stock! I had to jump through hoops to get a refund. They tried to just give me store credit instead of an actual refund. I do not trust this site!

Recently I ordered CRYSTAL wine stopper and the item that I paid for and the item the merchant sent was not the same. On January 21, 2015 I contacted customer service at LightInTheBox and also filed a claim with Paypal. I claimed the actual amount of the cost for the purchase of $147.24 and my DHL expense (customs and duty) of $41.74, also whatever the amount it would cost me to send the item back to the seller.

I ordered a product and paid using American Express. I looked at the status of my purchase on their website and it showed processing and payment approved. They sent me a note in the website asking for a copy of my credit card and a copy of my driver's license or my Passport to prove who I was. I refused to provide this type of information. I ask them several questions that they have never answered. I have told them to cancel my order and I have not received a reply. I will never do business with this company again. The type of information they are requesting can be used for fraud. I do not recommend the use of this company.

Red and Black Round Tempered glass Vessel Sink With Faucet - I purchased this sink and waterfall faucet in July 2014 and had it installed in our WC in October. Recently a guest left the faucet on and the bowl has now discolored down the side where the faucet is situated. I have now tried in three occasions to contact Light in the Box to ask for a replacement or refund and have offered to send pictures of the damage. Several weeks have passed and absolutely no response from them and no way of making contact with them. Totally disgusted at the service provided.

Good photos of all items. But on receipt of the product, very poor quality, very poor material. Cheap price online shopping, but not worth a penny. I certainly would not recommend to any people.

I ordered two ps3 controllers, one pink, one blue. They came an entire month late, the pink one was damaged. One of the joysticks were missing. Terrible terrible service.

I bought a tattoo kit from Light In The Box in November 2014. Well as of yesterday, I was on Google and found that my ink and needles that were included in my kit had been recalled by the FDA due to MICROBIAL CONTAMINATION which is life-threatening - complications of infection and can lead to sepsis.

Ordered a dress that was a 'ready to wear', so it should ship out in 24 hrs. Next day received a order status that a copy of my credit card and photo ID was needed for verification. My payment had already been deducted from my account. A friend ordered the same dress and did not have to do this. I think they are picking random people to try and stay under the radar with their clever scam. Oh, I don't have a dress that was supposed to arrive 2 days ago. Not sure I will get my money back either. Was not emailed a receipt, only can view the order on the actual web page.

So my friend needed a new keyboard and mouse, so I let pay me in cash (35$) and then he used my card for paying it, as his card wouldn't work. First of all, it said 5-8 days and came an entire month late. Second, NOW THE SHIPPING COMPANY SAYS I HAVEN'T PAID FOR SHIPPING, and in the site it say it was 35 DKK (14 USD). But now, I have a letter from UPS saying I owe them an additional 234.50 DKK (61 USD)! NEVER USING THIS CRAP AGAIN!

I have two shipments from Light in the Box. My mistake, never again. I will notify everyone I know and ask them to send it on. Too small. I was going to send back but, who can get through the red tape and then they do not return the amount you paid. I'll resell.

I placed an order and paid for it through PayPal on Dec 7th 2014. My order, number **, was apparently shipped on Dec 11th 2014. I paid for standard shipping which light in the box said was 6 to 8 days. What an outright piece of misinformation! Light in the box uses Post NL to ship their goods, according to their useless track and trace page. My tracking number is **. Every time I try this useless page l get the information "ALL SHIPPED." I can't get an E.T.A. nor can I get any joy by using their (Litbx) chat room for help as they suggest. Every time I try, it says chat room offline, come back later. There is no phone number and both their email addresses are useless, support@lightinthebox.com and feedback@lightinthebox.com. One address answers you saying that it is no longer used and to try their chat room or their track and trace options for help. The other email address they don't even bother to reply to at all.

IN 2011 I ordered a dress from LITB and it was ordered on 02/04/2011. I needed by 03/06/2011. I processes expedited shipping and still did not receive my dress unit 03/01/2011.. Whew!!! Thank goodness it came in time but I still paid for 5-8 day shipping and the order still took almost 1 month to come. My best advice about LITB is if you need it really quickly even with expedited shipping I wouldn't order from them other than that if you're willing to wait. Have at it..

AVOID THAT WEBSITE. Here is my story. I will try to make it as short as possible: I made an order on 11-27-2014 "phone" expecting the phone to be shipped on 12/1/2014. 12/1/2014 has came, And my phone is not shipped, they changed the processing status up to 15 DECEMBER...After many problems and tickets, they shipped my phone on 12/10/2014 by EMS. 9 days has passed and my phone didn't leave china, I asked them "What's the problem?" They told that it's ok.

I paid £52.40 for goods. Only received 3, value £6. I was asked to pay £16 duty. I phoned DHL to pay this as they were the couriers. They informed me that they had not received any instruction to collect my order and it was still in the factory in China. Also, advised on no account pay duty fee over the internet. Their drivers will collect any fee required at the door and give me a receipt ref this.

Lightinthebox.com is an Internet based company based out of China that offers wide variety of products similar to other Internet based companies like NewEgg.com, Amazon.com, and Tigerdirect.com. Lightinthebox.com offers its products at substantially lower prices that offers its customers significant savings. For all of the above reasons you will want to consider using Lightinthebox.com for your online shopping needs. However you will also want to seriously consider the following before making that purchase.

Ordered a shawl a week ago, £20 plus £11 for shipping, then get a to message from delivery company stating I have to pay £13 duty and vat. I did not know the item was coming from China. I refused to pay and cancelled item. Made it a very dear shawl that I couldn't locally cheaper. I think this company are anything but honest when you are completing your transaction.

Looking on the web for security cameras and found Lightinthebox, good price, till I checked out and shipping was 86.00, that should have been the red flag. That was Nov. 30th, then checked a few days later for status of shipment, had to provide picture of credit card and drivers licence, another red flag! But like a sucker I did it cause I never dealt with them before. Got a pleasant email back that they received the info and order being processed. Now almost 3 weeks later still nothing after paying for shipment in 3 to 5 business days. Checked my order status and it says it was cancelled, by whom? I don't see a refund! So for a screaming deal of 195.00 plus 85.00 shipping, now I am scared if I actually receive it shipped to Canada, what additional charges I will have to pay. Lesson learned here!

I placed two orders last Friday, one which says has been shipped & the other which is still "processing" although the email said it would take less than 24 hrs to ship. In total, I've spent about $300 & it was for Christmas gift that obviously won't be getting here soon enough. I have no idea how to contact them so if anyone could give me an email or number, is greatly appreciate it! I don't want to cancel the orders just yet because I'm hoping it does ship.

Ordered stock size, pearl pink dress after viewing several samples of dresses on the site made in this color. Order arrived quickly but the dress isn't pink, it is pale peach. Viewing it in person in many different lighting situations, especially outside in natural light, no doubt about it, it isn't even close to pink. Return/exchange was denied of course. Too bad they don't care about losing future repeat customers.

Ripped me off for $138.00. Never shipped item. Could not contact anyone. Do not patronise these scums. I should have expected this from the Chinese.

I was in the market for shoes and came across this website. They had lots of reasonably-priced shoes, and exactly the kind I wanted, so I went a little crazy and ordered 8 pairs. I did not do enough research on this company before placing my order. I knew they were an overseas company but did not realize they were based in China.

I ordered on 12/4, and paid for expedited shipping (3-5) business days. It is 12/11 and status says it won't be received until 12/18!

So on Nov 19th I bought a phone from this company. After a few days of processing, it was marked as "shipped", even though the tracking number wasn't working. After prodding them they basically told me to wait, and after a while it started working (on the PostNL website mind you, the "Track" button on their website is broken). After reading that the phone I ordered is overall terrible software wise, I asked for a full refund and did receive one after a few days. I was told to refuse the package. Today after 3 weeks or 14 business days it finally arrived (although I was told 6-8 days, and I do live in Canada not any sort of remote island). I refused the package as it arrived, and it's making its way back to their warehouse or wherever at least it's out of my hands now. The size of the package was about the size of your average phone box, which makes me wonder how well it was packed. My only advice is to use PayPal, and if there's any sort of problem where you believe they're ignoring you, open a dispute and they'll respond right away. Their customer service is mediocre, but they got the job done and it doesn't seem as bad as others make it out to be.

Ordered 300 worth of items... nothing was received. Asked about 20-30 times for my money back, they refused to even answer my emails. After some 2 years I gave up. This company is a con and will take your money and will not give it back.

I placed an order on November 23, 2014. They took payment the same day and shipping was suppose to be 10 day Max. I'm still waiting for information on when it suppose to come. They have no contact number and when you try to use the online chat they are not available. This company is so cheap because it is a rip off. I have a friend from China that ships thing to her family and it never takes that long for her family to receive items. Even when she use UPS. They don't tell you who exactly is the carrier of your package. The website just want you to keep buying. Never again will I buy anything from this company.

Placed an order December 6, 2014. Order received, payment processed (called Mastercard and the funds have already been charged). The following day Dec 7th we received an email that states we need to send a CLEAR photo of the credit card and Driver's License or Passport or they will cancel order in 10 days. There is NO customer service # and no way to contact them. All web searches on this issue indicates that others that received the same correspondence have NOT had their money refunded. DO NOT PURCHASE FROM www.lightinthebox.com.

After waiting for a month to get dance shoes for my son, I get the wrong item!!! So utterly disappointed and ripped off. They wrote that I have to pay for return shipping to China to get my refund!!! That's over the price of the product! What a rip off site they are running. I am truly sorry I ordered from that website.

I placed a big clothes order, it arrived quite soon. I had to pay extra 37 Euros of "Aduana fees". Then checking the stuff almost all the sizes were wrong, some of them were manually changed, come on!! Do they think we are stupid? I ordered 3 shirts, same model different sizes, 70, 80, 90... It arrived 86, 92 and the last one I believe they didn't have other sizes because the original label was removed and changed with a sticker but it was like another 86. It happened with almost everything.. I didn't want to return them for time and money issue, but I placed a nice complaint in their website. They offered to return half of the extra fees I paid, but when I realized it (after 3 days) it was too late, they had erased all the activity from my account and I was like a new customer, not a purchase, not a complain... Unbelievable!!!

I ordered a roman shade from Light in the Box. They sent me the wrong shade, wrong size and fabric. I returned it and am still waiting for my shade. According to their website, my case is closed. They have my money and I have nothing! This is outrageous. I think they even overcharged me. HELP!!!!

I ordered 3 scarves on 11/9/14. So far, I haven't heard anything from the company except an email wanting me to verify receipt of my order. I do have a confirmation number and they charged my account as soon as the order was placed. Thank goodness I didn't order anything expensive. Maybe time will tell.

November 16, 2014 I ordered a dress for a Christmas party I will be attending. The party is on December 13th but the shipment of my dress is due for December 20th, 2014. I am not happy at all. Also I purchased some boots and I probably will not get those either. This is very bad service. I have learned my lesson. I will never order from them again.

I order few things from them and I still waiting for it. Try to contact them - no one answer - no number and no customer service, and I don't know what happen to my order and my money.

Do not use this site! The website looks awesome, but it is bogus. Do not read the great reviews on the website. They are false. They have no customer service number. The live chat does not work. No return email address is offered and they do not respond to their recommended "Ask a Question" form. You will either lose your money or not get your item for months on end. I bought a wedding dress, but it did not come even after I paid for expedited shipping. There was no way to reach them to inquire or cancel order. I had to buy a new dress 4 days before my wedding. I filed a complaint via the Better Business Bureau.

I want to let you now that this site is a scam. I order on Friday 21.11.2014 so everything was perfect - so they charge me and after one day I receive a email that I have to send them a picture of my id and card so I said no. After this, today I receive another email that I will receive my money back but I didn't and after I receive another email that I didn't pay but I pay $140 so now I don't know what to do!!

Buyers beware. Before you order in the UK from this company please check their disclaimer regarding import duty, you will have to look for it. I ordered bathroom accessories and was told the shipping would be £3.86, no mention at all of any other charges. I then received a text from the delivery company in the UK. There was an additional £14 import tax to pay, making a total of £17.86 delivery on a £38 order. The first mention by this company that the item was from China and may incur additional costs was in the small print on an email after shipping, when it's too late to cancel. The first email (when I could cancel without cost) contains no reference to this at all. If I return the item the delivery, tax and return have still to be paid and I'm only refunded 50% of the item's cost... Purchase elsewhere where they are fair and upfront regarding your costs.

I placed and paid for my order on Nov. 10, 2014. Standard shipping was to be 6-8 days. It has now been 13 days and NO WORD FROM YOU! This is the ** customer service EVER and especially that I PAID for expedited shipping. EVERY other place I order from ships for FREE and my orders arrive in 3-5 days. This is really **... your customer service sucks. NEVER again will I order from you. I am REALLY disappointed.

I am having a destination wedding and ordered 50 flasks with engraving. The system requires 4 line items to complete the order however, we only wanted to engrave our wedding date. I reached out to their terrible online chat customer service who told me to write "leave empty" in the other fields. Guess what??? They engraved LEAVE EMPTY on the flasks!! Then after I reached out to them and argued on online chat to speak to a manager, they finally connected me and tried to justify their mistake. I reordered the flasks and this time I filled out 4 line items to avoid another mistake and guess what? They managed to screw up again!!! I put the date as 12-4-14 and they sent me 2012-4-14. What the hell am I supposed to do now??? My destination wedding is in 2 weeks and the holidays are approaching. This is the last thing I want to be thinking about right now. So that's it. This company sucks. They have incompetent degenerates working there!!!! Ruined everything for me.

Three weeks waiting time before shipping of my order, and then received wrong colors for both shoes. I will not shop from them again.

I ordered a wedding veil for $8.99 and thought I was getting a deal until UPS showed up with my veil and a hefty bill of $40.00. So I ended up paying $49.00 for what I thought was a deal, then I had to have a check or money order at delivery, which I was so not aware of "NOT". VERY PISSED OFF. I had several other things I had in My Favorites ready to hit the go button to order. I Don't think so, I will continue ordering from JJS House. I WILL NEVER RECOMMEND THIS SITE TO ANYONE!!!!

I ordered two dresses and a shaper from this company. I paid for expedited shipping however it still took over two weeks to get my order. Based on the measurement on their site I ordered the sizes I needed. When the dresses arrived both were too large and the quality was not what I would have expected. The dresses were not cheap but the quality was. When I checked online as to how I return the items I discovered that there was no way to call this company, and the only way to contact them was thru the website via a message.

I ordered almost a month ago and have not received anything. They charged me right away and supposedly sent the Item but there is no tracking number. I tried to email them but it took me an hour to find the right link to email them. DO NOT BUY FROM THIS WEBSITE. I hope is not scam.

I should have read your reviews first before ordering from this Company. Ordered items going on 7 days ago -- They immediately charged my card for the purchase. My card even contacted me regarding fraud -- SHOULD HAVE BEEN A RED FLAG. Checked on status of order today and it states Items still "being processed". What does that mean? There is no way to contact customer service. Now there is a message in my account that the items won't be shipped for another 10 days. I'm afraid to see what I actually get, WHEN AND IF I ACTUALLY GET THEM. Never, never buy from this Company -- it's a scam!

I ordered a hat on 10/01/14 & as of 10/28/14 still haven't received it. The only way to contact them is online. Unable to track package. They already charged me. I sent 3 emails to refund money only to get reply to wait another 10- 15 days for delivery. I think this company is a scam.

I read the return policy and was happy that if I was not satisfied with my order I could return it with no hassles. There were no specification on returns. I was not satisfied with my purchase. The appliqués were skimpily placed. It does not look like what’s pictured. I wanted to return it. So I followed the instructions for return via email, and the reply was "We do not make returns". 200.00 is a lot of money to lose. I want my money back.

After ordering a group of 5 items, I sat patiently waiting for delivery. NB: payment was processed and approved upon ordering. Becoming more frustrated with my order status ON TIME but no evidence of the order being shipped, I waited until the order was beyond the maximum processing time to try and contact customer service. I was even more frustrated to find that there is no way to contact customer service if your order is ON TIME. The web links go in a circular loop back to an FAQ page. My order was now predicted to be over a week delayed. I finally found a form online under the customs query link and contacted customer service. They told me that one item was causing delays to my order even though my order was still ON TIME. I asked to cancel that item and ship immediately. They sent a shipping notice. The tracking two days later says that my order is still not been collected from the source. I received an email just now stating that the item causing delays is now available and would I like to cancel it or keep it. The item is worth a couple of dollars. I already told them to cancel. My order is still not shipped. The website shows my order as shipped when clearly it's not!! and to think I paid extra for expedited shipping!! I will never buy from this company again.

I usually wear small size when ordering or buying from USA stores, but here you either have to get a medium/large size to fit. You have to pay shipping for all returns.

Placed an order with them for a smart phone 98 pounds plus postage. Got an email with a tracking number. Tried tracking my parcel but the tracking number they sent me is wrong. Sent an email but no reply so far. Have I been scammed?

I order some items in a 2x and they were 4xs too small! They didn't look anything like the pictures!!! These are kid sizes!!!

I placed an order two months ago. The product was rec'd and acceptable. Placed a second order two days ago. Now they insist on pictures of my credit card and passport. I refused and told them I think they want it for identity theft and criminal purposes. BE CAREFUL.

I purchased an 8 channel camera system from them. They charged my credit card, then demanded things like a photo copy of the CC, picture I.D. I refused. They canceled my order but still have my 225.00. I will be happy to change this posting if/and/or/when I get it back.

This is my experience with this company. Purchased several items, had to return some for size. Site is set up for selling not for returns. I have gone around and around with this so called customer service that they say is so great and have gotten nowhere. I returned the merchandise which they now say they have not received. I'm out $44 and there seems to be no resolution. I would not recommend anyone shopping there.

I paid for the order on September 1, 2013. I did not get an email confirmation but I figured that since my order was shown as paid, it`s ok. After 2 weeks of waiting, I went to the website and I saw that it was cancelled, and I did not even receive a notification. There was a message requiring me to send scans of my credit card and driver's license. This is the first time in my many years of online shopping when I was asked to release my personal information that can be stolen to use in identity fraud. And it's not like it's an IRS; they are online sellers somewhere in China. Obviously, I am not going to shop there again.

I purchased sheer curtains from this company and ordered them made with 4" hanging tabs. Their website shows beautiful tabs that are sheer and matching the curtains perfectly. My curtains came with white, opaque inner linings added which completely alters the transparent look and frankly looks odd and ugly. I contacted customer service multiple times and uploaded photos to show the curtains I received were different from what they show online.

For Christmas, I bought 3 Android tablets. They arrived in very fast time. I had one that would not read the SD card and after talking to customer service for over a week, they said to send it back for a replacement. I did and told them I want a different one instead because of the problems with them. This month, one of the other tablets died and the battery would not hold a charge. I contacted customer service about a return and exchange but they said they only offer a 30-day replacement and they don't repair products for a year. They said they would give me a 20% refund. This is poor service. Do not buy a tablet from them. You only get a 30-day warranty!

My daughter ordered a prom dress on 3/23/12. On 3/26/12, she cancelled the order after noting an email that said it would take 3-4 weeks for delivery. They did not refund any money. Nothing! She has lost $225.00! When I tried to contact them to discuss the issue, I found no direct phone number. You can only email. This company has poor customer service and unscrupulous practice! Very angry!

Wedding feathered pen, book and pillow - I have paid for these items on the 4th of December and it still hasn't arrived. I haven't heard anything from your company so I want to know what's going on.

I would not order from this company ever again!

I ordered a tablet from Light In The Box. It didn't work as promised so I tried to return and could never get a response for a return number or any information on how to return it, as we were supposed to notify them first. They never notified us at all. Then we tried to cancel on credit card but it was not successful and I don't know why. I ended up paying for an awful tablet for $190.00. Never again!

I ordered a wedding jacket for my wedding. I ordered the jacket on May 1, 2011. When I checked in the website, the shipping date was 5/18/ 2011. The jacket did not ship on that day. I send emails and no one responds. There is no phone number in order to speak to a live person. I cannot get through to anyone.

On Dec 21 2010, I bought 2 tablet PCs at this web site for $99.99 each. One was okay but the other one came with a defective charger. I contacted them by e-mail and they returned the e-mail saying that I could send the tablet PC back. They didn't have a charger to send me. They also said that they would send me another tablet PC (not the same model, because they didn't have any in stock) of 139.00 dollars. I said that I would be okay with that and I filled out the form and sent it to the address they provided which was in China.

I have purchased a GPS/DVD player for my car. I ordered it and got it after 9 days. However, the device had more problems that I could ever imagine. The DVD would freeze and the GPS did not work. There was a GPS button but nothing happens if I click on it. The device would freeze and not turn off. I had to hard reset it a few times, then the hard reset would not work. I had to disconnect my car battery to reset it.

I ordered a waterproof MP3 player. I received it in about 3 weeks. It does not function. Paypal opened a complaint the same day I received the player. Paypal subsequently closed the complaint. LightInTheBox failed to make contact over a time of 3 weeks. All that I wanted was a replacement that functions. I lost my money. Do not shop with these people. Also, Paypal is useless!

We ordered MP3 players for Christmas, expecting from the website they would be here in 2-3 weeks. When we talked through a live chat with customer service, they said it would take 3 weeks just to process, and then it would be sent. We cancelled our order, just to find out that they still haven't refunded our money and they are even taking more money out of our account. I went to the website to try to contact them again, and I am unable to use the live chat. I am very upset, we spent $32.02, and not only do they have that, they also remain to keep taking money out.

This is with regard to my being ripped off by LightInTheBox.com by their not reimbursing me for any S&H after cutting my order by 60%. I am contacting you due to my frustration of attempting to convey the issue to this business. I have sent numerous emails to both LightInTheBox and PayPal. The business replies the same way each time: "Please check your PayPal account. You were credited for the 3 items." In repeated emails I explained that the issue was not the refunding of the items' amount(s), but a partial refund for the S&H of the items. I have sent them 8 or 9 emails concerning this problem trying to make it as plain and simple as possible.