LightInTheBox Reviews

Please avoid buying from them. This company is a cheat and don't deliver products as promised and when complained they said return product and you have to pay for shipping. In fact, when I mailed them images of product delivered and product advertised they said it's same. Please check the images below to see what kind of crooks this people are. I think even customer service is based out of China. Very unprofessional and unethical people to work with. AVOID BUYING FROM THEM AT ALL COST.

I placed an order for buying dresses. I paid with my husband's PayPal. They took the money immediately. After a week they asked more infos. ID number and photo etc. My husband gave it to them. After three more days they came again asking for all the infos of his credit card!!! They had already the money, the ID and his photo and at the end they wanted his credit card number, last three digits at the back etc. etc. Of course we cancelled the order. I should take on consideration the half star on six that they have and not to waste my time with them. Totally disappointed!!

I placed and order for a $24 dollar dress on Sunday April 10th and received on April 26. This is with paying of 3-4 day shipping of $23. The expedited shipping is in place once the produce is made, you will receive in 3-4 days after that. NOT 3-4 days after your order is place. Please understand that, if you in a rush to have don't bother paying for the expedited shipping, NO DON'T ORDER FROM THIS COMPANY!

I bought some shoes in the website even if the delivery date was in 45 days. After 45 days, I got a call from the custom saying that I had to pay 45 euros if I wanted to have the package delivered. I wrote the company to tell them that I wanted to deliver the product but then, they told me I had to pay the expenses to deliver them back. There was nothing about the fact that they will charge extra taxes or the delivery was not free when I bought the product. Be aware because depending what you buy it could be really expensive.

Was very excited to receive my new purchase for my newly renovated bathroom (ceramic potted white Orchard) when it finally turned up after 41 days!!! It was in a squished cardboard box with limited protection. When I opened it, it was hideous - looked nothing like what was advertised on the site. The pot was cracked, one of the flowers had a hole burnt through it and it was falling apart. Looked like something from a $2 shop. Was devastated even more when I had just paid $25 for this horrible rip of item. There is no really contact them about an issue and when I previously had they never replied. I just want other consumers to know about this site and not to purchase items from them. I also would like a refund.

Shocking company. After 18 days of ordering I received a broken light. If you have a problem you can't phone them and their staff are rude. Trying to get your money back is harder work than a 12 hour no stop workout in the gym. So much stress and inconvenience they have caused. I will never order from them again. Nor will I ever recommend. They need a shape training session in customer service.

I ordered 2- US size 10 wedding dresses. I did not submit my specific measurements, just ordered a size 10 (I usually wear size 8-10). The dresses are at least two sizes too small. I asked for a return authorization, only to find out they are "custom" dresses. I was told they make the dress after the order is received, therefore they are "custom made". Buyer beware. This company has very bad reviews for their return policy. This was not clearly stated during the ordering process.

The tracking numbers are all false. They reply and say "It is so unusual for anything to go missing." Thousands on the net will disagrees. They said "We have tracked your goods and it has been a delay by the carriers." Total lies. Then they say "Goods have gone missing and we will resend by fast post." Still nothing since January. They send the same reply to me and three friend. It is all some form of 'skullduggery' with this company. They either 'find' the goods or don't, then the presence of resending is beyond a joke and fake tracking numbers is not on. Cheap is very expensive for NO GOODS!

Placed an order for wall stickers February 8 with 10-20 business day shipping. Turns out it took 3 weeks just for them to actually prepare the shipment so my wait time started Feb 29 for the actual package. Well over 20 business days later, package is still not here. Customer service wouldn't look into it until it was actually late. I did get the refund however still want the item. They refused to cover expedited shipping or make this quicker in any way for me. No customer service. No consumer care. Never again.

I placed my order on 2/22. According to them, they shipped my order after 2 weeks and today is 3/31 and I still have not received my order. There is no way to contact customer service, and the only way I figured out how was to send a message through Return/Replace. The only thing they did was to replied using one of their generic emails, with a link to the shipping company. I tried to follow the link, which goes nowhere. They charged me $20 for 4 very light blouses, which could have been shipped in an envelope for a much less cost!!! DO NOT BUY FROM THIS COMPANY.

So I bought this projector and they told me it's going to take 3-5 days of delivery but it's already been 2 weeks already and it didn't arrive. I email them through the website and they send me like some msg. in Dutch. I translate it and it says there was a mistake on the delivery and it's going take them a month to fix the problem. Like what the hell. I tried to track the package and it says I cannot track it. Please if someone know how can I deal with this problem please let me know. I spend 53 euro for this and it's kinda lot of money for a student like me with a limited budget.

Ordered 6th March, delivery 16-26th March. Numerous emails, different couriers, different tracking numbers. Links to rearrange delivery doesn't work. Tracking numbers don't exist. No note through door. No way to get in touch with LightInTheBox. Can anyone help this confused, stressed bride to be.

I also regret not researching this before. I bought a nice hat not so cheap by the way. Paid £22 and also another £12 for a 3-4 day delivery. Arrived fairly quickly - within a week. Product as per picture, however I was absolutely shocked the way it was packed. They squeezed it into a small box, so small that the hat arrived completely deformed, decorations on the hat pressed down and lost the shape too. It was meant to be a nice present, however understand the circumstances I cannot keep it because item arrived damaged. Although it says 30 day returns accepted, however I cannot find any way to contact them.

I ordered 3 shirts in October 2015 & they arrived late so I returned them in December 2015. I received an email saying that they received them a few weeks later. I waited patiently for a refund that never came!!! There is no customer service (which shows you they are not a legit company) phone number so I wrote another ticket on March 22, 2016. I got a reply that they only received 1 shirt & refunded me for it... LIE!!! I sent all 3 & they never refunded ANYTHING!! This is what I get for not buying USA!!

I am writing this review today because I ordered from this company online, and after the fact saw all the negative reviews and became very worried. I immediately contacted the company via email and obtained a response within 24 hours. I responded to this professional and nice response and again received another thank you response to that within 24 hours. So Great Job on Customer Service and being available for questions in a timely matter. Now the Products - Was extremely concerned about the type of quality the items were going to be - When I received the package - ON TIME - I was EXTREMELY PLEASED with everything we purchased and it could not have been any better.

This site, advertising with fake branded product and image. The massager product I received is totally different from its advertisement on its site (brand name, image, design, etc). Never get reply from seller.

This site owner advertised a product with a brand I like on its website, so I ordered it. But the product I received is with different brand and different design (not as its advertised image on site). I tried so many times trying to contact this seller but I never get any response, and I had to file a credit card dispute. I finally contacted the authentic brand name owner in USA and was told that LightInTheBox.com is infringing other people's trademarked brand and copyrighted images. LightInThebox.com simply stole other people's brand name, images, copy, and use it to advertise its own similar product on LightInTheBox.com. This is a theft crime. Stay away from this site.

I had a very disappointing experience with LightInTheBox. I placed 2 orders with 4 pairs of shoes and some dresses. After several weeks I received the shoes and only 1 out of the 4 were exactly as shown on the site and the rest were not; the Nike athletic shoes I ordered were not only the wrong size, wrong style, wrong color but one of the shoes had a stain (as if worn?). I started the process to return the Nike specifically but unlike the instructional screenshots shown on their websites, there is no place to initiate the return nor any discernible way to reach customer service. The site sends you back to your order and there is no rerun button there.

All that I have gotten from this LightInTheBox online company is an email confirmation that my remittance of $43.56 has been deposited and the dancing shoes that I ordered have been 'shipped' with no way to actually track their progress. The website gives the appearance of representing a professional company. I wish that I had done a quick check of their consumer rating before ordering. From reading all these other complaints, it seems we have all been duped. Like all the others, I discovered that there is no way to contact this company. I sent an email reply to the remittance email but I don't expect to get a reply.

I ordered my product 12 business days ago and still haven't received it! I tried contacting them but there's NO customer service number posted. It's really hard to get any help. The only way to contact them is to write a 'ticket' which they respond to in 24 hours. Once they reply, they're not very helpful. They just copy/paste a canned response. I'm so frustrated. At this point, I don't even need the product since I have bought shoes for a wedding I had to attend. They said I could return the product but they won't return the shipping costs even though the product said 3-4 business days because I paid for expedited shipping. What they don't tell you when you're ordering is that there's a separate processing time on top of the shipping time.

Something needs to be done about this company. I ordered lights in January, I was told 5-8 days. About 15 emails later, no lights, no refund. Really poor customer service.

Is your reputation really worth less than $26, which is the amount you withdrew from my bank account? I waited three months, as you requested, and have received nothing but pathetic excuses from your customer service idiots. All I wanted was a stinking flashlight at a good price. You must be sitting back laughing at all the stupid Americans you're ripping off! I am a home inspector and I receive calls every day from new inspectors asking me where to buy their inspection flashlights, because of my online blogs. Just think of the hundreds of prospective inspectors you could have screwed had you only satisfied me and my orders!

I ordered 3 items from this source. Received 2 of the 3 - however, neither of the 2 were what I ordered. Have never received the 3rd item? Under no circumstances would I recommend, and the worst part of all of this, is you CANNOT contact them? They obviously have it set up so you cannot complain or get results. My order wasn't huge ($50.00), but to me that amount of money is missed! As I live on a fixed income. How do we get satisfaction? Or money back? Worst. Worst. Worst ever. Unfortunately I did not know about bad reviews? Has put me right off "on line ordering". I posted my complaint on my f/b post with the hopes my friends will read and pass along... but when you're dealing with thieves??

Get anything you need that this company offers - elsewhere. The worst company with which I have ever dealt. It is impossible to "contact" them and I'm certain that is by design. I have tried to order a very simple item twice. The first order was done in duplicate. I somehow got 1 order cancelled and the other supposedly "shipped". It has never come but I was charged. I attempted to re-order the same item and was charged again. Now both orders show shipped but I have never received anything. STAY AWAY!!!

I ordered 6 pairs of shoes for my bridesmaids, I didn't receive anything and after weeks of contacting the company I was told they hadn't received payment and my bank statement wasn't enough evidence. Thankfully the fraud team at my bank should get my £200 back in the next few days!

So I ordered tiaras for the client of mine. I paid the requested amount of £191.00 that included all duty taxes. Imagine my surprise, when DHL demanded additional £76 in duty taxes. I had no choice, so paid the amount and got a delivery a week later! By this point I didn't need the parcel any longer - it was too late. It has been a month of a useless back and forth correspondence with their incompetent customer service. I sent back a parcel and got back only £115.00. They are lying to me saying that they refunded the full amount, but it is not on PayPal. Then they gave me an email address to send a money request via PayPal - it is invalid. They keep on asking me to try it again as it might be a tech glitch. It is not working. They also owe me £20 for postage. They even closed the dispute in their system as "resolved", but nothing has been resolved. Never order anything from them.

There is absolutely no way to legitimately contact them company. They don't reply to any form of communication. No delivery of goods. No online tracking of supposed 'delivery' or 'shipping'. Their 'contact' page goes around and around in circles with no way of contact. Fraudulent company.

There was no light in my box. Sadly I should have read the reviews here. My order was not expensive but I believe this company is making money from folks like myself, who probably think it's a waste of time to track down a repayment. Zero contact details on the site, which I should have known is a tell tale sign of a fraudulent set-up. If anyone is up for a lawsuit, I'm in.

I order shoes for event on Dec. 31, 2015. Didn't receive the shoes on time and when I did receive the shoes that was the wrong ones. I contact the company by email other night. The customer service is by email only in 24 hours you will hear from them. It have been 30 more days and I have not receive and customer keep saying it is because it is coming from China. This is my fault. Please do your RESEARCH because this company is a RIP OFF!!! And it take a act of Congress to get your money back.

The problem started when I had to give my email address to find out their shipping charges. I decided against buying from them, but this left something in my basket unpaid for. I got several emails reminding me to pay so I cancelled the order. I then additionally got regular emails reminding me there was something in my basket. I removed it, but they didn't stop. I changed my email preferences several times - to "no emails whatsoever" - but still got emails about my pending order plus in time I got their regular offers by email too and then emails telling me the price of the item I had looked at had dropped (even though it had actually gone up!).

The item was charged on my card. Not sure why they need a photocopy of my personal documents. I will not send my ID as that is a breach of security to my identification. I have confirmed with my credit card that the charge can be accepted. I shop online and have never had any company ask for such information. That is not how credit cards work. At this point I am concerned that this is not a real company. If you want to fill the order I placed then please do so as the charge has gone through. If not kindly let me know and refund the charge. It has been charged to our credit card already so it will need to refunded as well. I just don't understand if your company has the funds why they just don't send it as it has been paid for. If you can figure it out to send it then please do as I have paid for the item.

On December 15th 2015 at 1:31 am, I ordered 15 wall lights and 3 trash bins for my home in the amount of $1,950. A few days later I received an email informing me that my order is being processed. So since I got a confirmation email from them informing me that order was being processed, I figured everything was ok, so about two weeks later I ordered an additional $285.19 worth of lighting again. After waiting for 10 days, Christmas day to be exact I received an email informing me that my order has been canceled, just like that! No EXPLANATION! NOTHING! I was not reimbursed, I had no idea where or how to contact LightInTheBox. I tried all the channels they give you to contact them but to no avail. Their Customer service is a JOKE to say the least.

I strongly advise not to buy from this website. Around four months ago, I ordered a product which I needed for an upcoming event. All that arrived was a bill of around £15. No sign of my parcel whatsoever. I continuously asked DHL where it was and asked to pay it off. I continuously asked LITB where my package was and they claimed it had been shipped. I had another bill that came through and it had become £22. I have paid it and contacted LITB to where my parcel is and they say that can't refund me, saying that it's my fault it never arrived. Whenever I spoke to them, they were rude and kept saying why didn't I sort this out four months ago. I did try to multiple times but they did nothing to follow up. The replies are extremely slow, making me wait days for a reply which I've heard many times from them. Maybe it is my fault but they could have been a little more polite and helpful with following up my tickets.

One month after order and no product could not track due to where it was shipped from. There is no contact information for this company anywhere. They say to fill out a ticket but there is no form. Looked over the FAQ and thought maybe someone had an idea. Followed suggestion of how to ask a question before a purchase but that was not possible without paying for something I did not want just to talk with someone or e-mail or whatever a more reliable other means someone has. I don't care if they were giving stuff away, this company has the worst, non-existent, customer service imaginable.

When I order the wedding dress and related items (January 26, 2016), I didn't realized that their estimated shipping date can be March 16, 2016 (Website said it is available to ship in few days or some within 24 hours) so I cancelled items and this is what the customer service returned my cancelling order. "We understand that ordering this item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories are Made-To-Order, regardless of whether you ordered a standard size or custom measurements. As such, the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

I ordered 3 items on January 16, 2016. The shipping information says it will take 6-8 days for delivery. It is now February 9, 2016, I am still waiting. Don't bother tracking your package it will give you HBP. I think this website is a scam. Do not buy from this website!

The dresses I ordered looked great on the website but when I received them they were very cheap looking and poorly made. They also were not accurate in the sizing. The dresses did not fit my sister who is 3 sizes smaller. They were still too small. The wording on the site that says they are custom-made is very small and there is also a line that talks about refunds. The dresses could not have been custom-made as they arrived in less than a week. Or that shows why they were so cheap. The site would not do anything about the issue. I wish I had read the complaints before I ordered.

Item I bought Nov 28, 2015 has not arrived and do not expect it to arrive. Delivery date was Dec 10, 2015. Fortunately it only cost $7.

I ordered my stuff on Jan. 21, 2016. They said 6 to 8 business days to get here. Well, it's Feb. 4, 2016, and still no package. The customer service says, "Here is your tracking number". Well, I go to track my package and it says, PACKAGE NOT FOUND! So I don't know where my package is or if I will get it!

I ordered a drone from LITB last 16/12/15 as a Christmas present to husband. I received it on the 29th of December. It wasn't working properly. The lights would not even turn blue after calibrating it. The drone was totally useless, I spent $335.23 for it including postage. I created a ticket that same day because I wanted to return the product and have a refund. The customer service takes days to provide you with a resolution (she was very polite though). I was able to return the product to their warehouse in China last 12th of January 2016 causing me to spend another $57 postage. I opened another ticket asking them about the refund. The customer service said it will be processed very soon and changed the status of the ticket as "Resolved". Unfortunately until now I still haven't got it. I wonder why they put resolved there when the issue hasn't been resolved yet. I've learned my lesson. I'm not going to purchase products from that website again.

After charging my credit card, I received an e-mail from them saying that my order was canceled. I didn't cancel it but there is no way to contact them because to access the customer service you need to have an order! There is no phone number and the e-mail they sent me canceling my order is a no-reply.

To be fair, I have ordered from this company several times in the past and been pleased with my purchases... which is why I didn't hesitate to try one of the more expensive formal style dresses. The dress did come within two weeks. It is a reasonable representation of the dress in the picture, although clearly of a lesser quality, with cheaper lace and less beading. My MAIN complaint is that the beading is incomplete, and the dress is totally unwearable as is. I wrote a fair review and supported my comments with pictures, and it was deleted... so don't believe the reviews. I have been offered a partial refund... a discount of about 15%. Woohoo. We shall see how this ends up. I was highly disappointed, as I said, because in the past we have been quite pleased with the products we received.

My sister and I purchased bridesmaid dresses from LightInTheBox. When we received the dresses they were cheaply made and looked horrible on. We decided that they would not work. I requested a ticket to return each of them (two different ticket numbers and tenders). Both requests stated that the dresses were "made to order" and they would not return the items. I rebutted stating that we ordered basic sizes and did not have a customer made to order dress made. They then stated that each of their dresses is "made to order" for each size that is purchased and that they would give me 60% back if I paid the shipping. My sister emailed back with her ticket and said how shady the return policy was and that she was calling AX to dispute the charge. She received an email back stating they would refund the dress at full value, but she would have to pay the shipping.

I placed two orders from this company over Christmas without reading online reviews (wish I had!). One order came through after my online tracking said LITB had cancelled the order(!). BUT my second order has failed to appear within their maximum shipping time. When I follow the instructions to make a help ticket, there is no link to "view details" next to my order number. So it is impossible for me to create a help ticket. It is impossible to find a phone number or email for this company, and its actual physical address in UK that I found online is really just a mail forwarding service. I would avoid this company like the plague.

I ordered two dresses as possibilities for my wedding on New Year's Eve. I paid for the dresses plus £53 for delivery charges. When they arrived I could not have them until I paid a further £70 to DHL for customs/tax. I contacted the company and was told to pay the extra £70 and they would then refund that element. I did feel this was a bit cheeky as there is no mention of this charge until after your order is on route and of course, thought the £53 delivery fee was already high enough. As for the dresses they were not accurate to the pictures and looked incredibly dull in colour and not the beautiful colours pictured. I then had to arrange a return and when this was finally arranged and cost me a further £40 to return to an address in Poland.

I bought a few small items in total around 20 Euro. The items are in the stock and they promised immediate shipping. I was hoping to get them in a few days. The problem is that they shipped the items from China and I couldn't find this information upfront until I made the order. That might be my fault. The items were shipped. I waited for a month to receive them! No shipping tracking information was available. I paid 21 Euro custom tax extra (Netherlands) when I received the order. I also see the same items on eBay, at least four times cheaper. It's a useless site, go buy it from eBay if you really want any item.

Ordered a memory stick on Jan 1, everything looked like it was coming from the US with 5 to 8 day shipping... but as of Jan 16 no product has arrived. Their website still says it shipped Jan 1 with 5 to 8 day shipping, but the strange fake looking tracking indicated it arrived somewhere in the US on Jan 15. If it's going to take 3 weeks, put 3 weeks. If you can't meet customer expectations, they will find someone who can. Also, I ordered electronics and twice a day every day since I placed the order, I receive ads in my email for clothing. I have changed my email preferences to only once a week, made no difference. I have turned it off completely now, hope that works.

I bought clothes from this seller in the amount of $160 dollars. DHL will charge for anything over $200. Their invoice stated that the"real value" was over $200 so I had to pay $43 extra to DHL. Showing them receipts and statement was futile. They refused to credit. To make matters worst, the clothes fell apart in ONE use!

The company's US address is below. These people are essentially crooks. It takes ONE day to process payment and over 20 days to receive an order. You have to confirm who you are AFTER they debit your card. You cannot contact anyone because all the information regarding contacting customer service does not work. I want the money debited back to my card immediately. US Address: 808 Howell St #300, Seattle, WA, 98101, US EIN: 46-4354332. China Address: Diantong Shidai Guangchang, Building #2, Suite D 7 Jiuxianqiao Beilu, Chaoyang District, Beijing, China.

It's been 8 weeks and I am still waiting for my item. My son gets excited and checks the mailbox every day. I send them emails and they don't help me or refund my money. Do not buy from them!

Please, do not order from this company. Save your time, money, and frustrations--avoid doing business with this clown of a company. Tell everyone you know to not purchase any item from Lightinthebox.com. I ordered this bracelet on 11/04/2015 and was told it would be 6-8 weeks for the item to arrive. Fine, well 6-8 weeks comes and goes and no bracelet. I received an email stating "the situation" was handled, they were sorry for any delay, and the bracelet was "on its way!" Yet again, no bracelet, no number to call these goons, and they received their money. Following the holidays I sent another email to these crooks and stated to refund my money and to keep the bracelet.

Order two handheld LED flashlights on first of December. Did not receive them until January 8th. Communicating with this company is practically impossible. If you manage to send them emails they only respond that the issue is "resolved". The lights were described as being Rechargeable, however no chargers were included. Awful non-existent customer service. Do yourself a favor DO NOT BUY FROM THESE BOZOS.

I order 5 item, 3 of them come XXXL but I order the small size and the color is different too. How is that correct??? And they e-mail me said the items are correct.

I ordered 4 presents on the 7th of December - 4th of Jan and nothing received even though 6-8 day delivery was paid for. When chasing the delivery I was sent tracking numbers and had replies from customer services saying to be patient. Now they have closed the communication links between us. This site came up as top when I searched shower radios. THIS SITE MUST BE CLOSED! It has not delivered, not refunded my money and has a fabricated customer services department. Now to the bank to try and re-coup my money.

Ordered three things, on separate orders, dating back to 11/28. Wasn't aware they shipped from China. When I first inquired they said "20-30 days", which was not specified when I ordered. When I started tweeting how crappy they are, they responded "can take up to 38 days". They're so confused. Not worth it. I've contacted Paypal to put in my STOP PAYMENT resolution issue. I will never use these idiots again, unless Amazon or Jet or somebody with a clue acquires them. They are just horrible. Remember, all stuff being shipped from China, so you should know in advance it will be an adventure. What more can I say? DO NOT EVER USE LIGHT IN THE BOX. To me, the lights went out a long time ago.

The jacket sizing was ridiculous. It says to "order bigger". I wear a Medium. I ordered an XL. It's so tight I can't use it and I'm giving it to a friend's small 10 year old who it will actually fit! The "$219.90 on sale for $21.99" wording is absurd. This was barely a $20 item! There is no filling or 'loft' to this "coat". It's more like a nylon shirt with a hood. It took many weeks to arrive, and the order disappeared off the My Order page so I couldn't contact the site about my order. There is no other way! I had to use Facebook to send them a message!

I ordered a approximately $10 item quite a while back now and have not received it. On their website they show it was delivered. Well it wasn't even attempted to be delivered. I've tracked it and it all seems fabricated, all the way down to the customer service. I haven't received a refund and I guess I shouldn't expect that either. Their website is a joke and nobody should be tricked into buying from them. Ignore the low prices and flashy pictures.

I order a couple robotic cleaners/cat toys on December 9, 2015. I paid for the 6-8 day shipping rate. It is now December 30 and I have received nothing. Trying to contact the site is a nightmare. I finally left a message on returns and refunds. I received an email from them claiming to have solved the problem but my password no longer works--I think they literally blocked me out of my account. I am contacting my credit card company tomorrow to dispute the charge. This site is a major ripoff!!!

Someone needs to shut this site down!!! I haven't received my items either... Contacted them and they promised me a tracking number and free gift since it has been so long. Well contacted them again to get my tracking number and now they are not responding to me. I requested a refund since they can't seem to get items out as I see with everyone else on here. I hope I can at least get my refund.

Although delivery took almost a month (which is within the company's policy), it was well worth the wait. The items were exactly as described, packaged well, and I was completely satisfied and would order again without hesitation. As long as you don't need it "tomorrow", I would recommend ordering. The item I ordered was a watch.

The curtain I received are wonderful. HOWEVER, BUYER BEWARE!!! The curtains are not returnable even though it states on the Website that they are returnable. The company claims that the curtains are custom made even though they are in the standard length of every other curtain manufacturer. It is difficult to purchase something sight unseen and know it can't be returned. Find another curtain company.

I am very disturbed that I cannot track my order. I received one item and not the other. I went to PostNL to insert the tracking number and it didn't know the number. The first package which was nail art came by UPS. I assumed the second would be sent the same. The website is saying that it has been shipped by PostNL. I never heard of it. I cannot find a number to call and inquire about my package which was a big nail decorating kit (Xmas gift). I wish I had done some research prior to ordering. First and last time with this site.

I ordered a professional make-up brush set from LightInTheBox on December 4, 2015 as a family member's Christmas gift. The order was allegedly shipped on December 5, 2015 and I was told in a shipment confirmation email, as well as in ticket responses, that my package would arrive within 6-8 business days from the date of shipment. I went daily to the LightInTheBox site to track my package, assuming the tracking would be similar to that of FedEx, UPS, and USPS. It was not. In fact, there was no tracking information available until earlier this week (12/14/2015).

I ordered sheets with Christmas motif. I got Roses! I ordered Christmas motif again, and complained, but told them that if the product would be right a second time I will keep the wrong sheets with the Roses. So certain that I would get my package with the right sheets I opened up the first package with the Roses and put in the washing machine, and they were **! They were not destroyed in the machine, I washed them in 30 degrees. And then the second package arrived! Roses AGAIN! Now I didn't opened up the product at all, but send it back as they required. Today the 16 December 2015 I got a message: "We will send you a new package with the right product!" I went up through the roof! I have already told them ten times that I want my money nothing else. So my recommendation is STRONGLY don't shop in LightInTheBox. And I live in SWEDEN Gothenburg. I consider that I have lost about 400 dollars including taxes.

I actually made a purchase of some clothes and a shoe from that website, but the quality is totally abhorrent. The wrist portion of the shirt looks so embarrassingly poor in quality; it's totally bulging out. Another shirt has a lot of black lines on the khaki portion and the clothes reek of the smell of machine oil; Singer oil. They costs around 13USD to 35USD. The fabric is totally made out of cheap plastic and it's even worse than nylon or polyester. As I remove those shirts out of the bag, bits and pieces of plastic were falling from the shirt. The clothes look as though they will tear apart anytime and has that cheap plastic look. It is so embarrassing to even possess them, much less to look at it and wear it.

Ordered ratio kit with inks. We received guns but no ink. Sent them everything they asked and were then ignored. No response whatsoever. This company is a rip-off.

Faulty damaged goods and goods not as described. Was told they would rectify complaint and nothing has happened. The last item I ordered was sold to me as a dress, it's a very badly made skirt. Nothing like what I ordered!

Purchased a $20 off $50 Coupon on Cyber Monday LightInThebox Deals. Coupon never stated an expiration date. It never stated a "use by" date or time. My order continued to say "Pending" for days. In fact, it STILL says pending, even though Lightinthebox expired the coupon and returned my payment. After clicking on every link of my account, I finally found the "reward" as it is called, in the rewards section of my account. This was a coupon I purchased, it should never have been called a "reward" nor should it have ever been placed as a reward in the so called "reward" account. I never received an email stating the coupon was ready to use. Never received any email stating the coupon was actually a "reward" that needed to be used in "X" amount of days. As it turns out the "reward" expired in less than 48 hours and is no longer usable.

I ordered shipments from this website in November and received all but 1 item on this site. As compensation they promised to return money back into my PayPal account. Later I received a new ticket saying they are not allowed to give back my money. I am very upset as I do not want to have this happen to me again. This has been a long process and I have yet to see this credit in my rewards & credit section. If you get all your items then amazing, you are the lucky one. If you didn't and expect your money to come back, good luck. THIS WEBSITE IS TERRIBLE. DON'T WASTE YOUR MONEY HERE!!

When I place the order with them there was no mention during checkout of the extra that might need to be paid in Vat and customs. I had to pay additional £29 to receive my package.

I've never done business with a business that hides themselves the way "LightInTheBox" does. You will never find a phone number for them. If you notice, you will never receive a physical address for them. If you want to return a product, they offer you something cheap to offset your loss. If you refuse, they will increase the offering until you accept it. You will never get a return authorization. As others, I cannot unsubscribe from their emails and now I am receiving them on my cell phone too. Piss poor business practices and I would never recommend them. The only reason they are getting 1 star is it is required to submit a reply.

I ordered a gorgeous dress with an 80% discount. I chose 3-5 day delivery. After 7 days I still hadn't received my dress. On their site the dress was still "to be shipped" on dec 5th, (one week past my event). I tried To call but there's no info to speak to a person. I created a ticket Nov 25th to cancel the order, and religiously checked everyday with no response. Today I go to their site and surprisingly they "shipped" my order! Not only that, but there's an answer to my ticket dated Nov 26th. THAT IS A LIE! They conveniently chose to NOT respond to my cancellation order until they shipped the dress and are pretending that they answered right away so they could say it's too late and keep my money. I don't even know if I'll get the dress. Save yourself money and disappointment! Shop somewhere else. Do not shop from this site!

Pathetic service delivery, empty promises and crooks, taking your money, not delivering a product and then not refunding you when you ask as you have to wait till the deadline of the second or third time's attempt at sending a parcel to you - that is what LightInTheBox offers. We ordered 5 separate parcels during the start of October and the longest waiting period is 20 work days. It is now almost December and after numerous emails ("tickets") I have now requested my money back and for them to then contact their couriers and get their parcels back from wherever it is in transit as it's not my problem any longer.

Placed an order with them for some things that my daughter needed for a chorus show. The items were of terrible quality and now no matter how many times I unsubscribe, they will not stop emailing me.

I tried to contact customer service to make them aware that the quality of the material, sizing and overall appearance of the item was unacceptable. Once I realized the item came from China, I realized there was a reason for the inability to contact them. I believe they shouldn't be allowed to operate online and an investigation should be done on their selling and return practices. We have allowed too many organizations to defraud the American public. I'll just have to eat the $100.00. A lesson expensively learned.

Terrible customer service, unable to get an invoice, order still hasn't arrived after over 7 weeks, impossible to get a refund, overall incredibly poor experience. There is no email or phone number for the customer service -- instead you have to log into your account and keep refreshing daily to check for an answer there. To top it up they will spam you. Since I purchased something I have been receiving nearly daily promotional newsletters from them -- with no option to unsubscribe. So I've had to mark them as spam (needless to say, I never signed up to those mailings in the first place).

I ordered two luxury coats. Instead I received two cheap knock offs suitable for Halloween costumes. Misleading quality, Cheap, cheap fabric, Poor sewing, Wrong sizing. Avoid ordering from www.lightinthebox.com.

In October 10.21.2015 I bought over $180+ merchandise and want to return. Return process is unsuccessful, logging is always a problem. Customer service is BIG JOKE. No contact #, no email add. Can't get to Track Order because my account is not recognized and there is no trace of my order. Per company "Returned items will not be accepted without Corresponding Return Merchandise Authorization." Therefore customers like myself is stuck with unsatisfied, deficient products. I may dispute the charge with my credit card company but would rather resolve the issue through the company and return the items.

I ordered a dress in September. It came and no way was it the correct size, tried multiple times to correspond with this ??? whatever and they made every excuse - ie: they would pay some much to get it altered - not enough fabric to alter in the middle, top was way too larger. Would not refund my money. Could not get into website to communicate multiple times. I will definitely let it be known on Facebook that they are crooks and provide poor quality of clothing along with terrible customer service. It is sad that we allow these foreign jerks to make money off of USA.

Be very careful if you chose to shop at this company. I bought a NEW Lenovo A916 mobile phone from them and it did arrive according to the agreement, within 3-4 business days. But they send the phone from Hong Kong, instead of sending the phone from Poland, as promised by the customer service staff. European customers should have their items sent from the warehouse in Poland.

I ordered curtains in July from this site. When they arrived they were very poor quality so I returned them. I was informed I would have to pay £40 postage to return them to a warehouse in Poland. They confirmed in writing that they would refund the postage. I have still not received a refund for my postage, I have followed all their instructions to request money from PayPal. I try communicating with them however the only method is via Facebook. It's a total scam. I know I will never see my money, however the site should be SHUT DOWN so no more people lose money this way.

I ordered a Halloween costume from them on 10/21/2015 and had it expedited shipped. They charged my bank card on 10/22/2015. As of 10/26/2015, I still had received no confirmation of any kind from their website of the payment going through (but they money was debited from my account) nor did I receive any updates about the order confirmation, processing, or shipping. I continuously logged on to check for updates but just kept seeing it was being "processed." It said online orders took 3 - 4 days to be processed. After 5 days, on 10/26/2015, I attempted to contact customer service, by clicking on the order link (as the state to do) only to get numerous responses telling me to do this:

On the 19 Aug 2015 I requested a refund on the two dresses amount of $172.86 as they are too large. On 8 Sept, I only received part of refund of $24.42 via Paypal. They explained to me the rest of $148.56 will take 7-25 days as I paid by credit card. I kept waiting and checking my bank account but I received nothing as of 22 Oct. Now they have removed me from the communication channel, I have no way to further communicate.

In July 2015, I bought over $200+ of shoes and handbags from this company. Return process is unsuccessful. Logging in is always a problem. Customer service is big joke: no contact #, no email add. Can't get to Track Order because of the above issues. Per company "Returned items will not be accepted without corresponding Return Merchandise Authorization." Therefore, customers like myself is stuck with unsatisfied, deficient products. I am beginning to think that this company is a scam.

I ordered from this website three days ago and ordered my product with fast shipping. It said that the fast shipping took 3 to 5 days to get here, but I can tell you that that is a lie. I checked the status of my order and it said it would arrive on November 5th, which is not in time for when I needed the outfit. That is almost 2 weeks after when I ordered it so that fast shipping is just a hoax. I quickly cancelled the order and they have said they will give me a full refund of the purchase, but I doubt that will happen. In conclusion, DON'T ORDER FROM THIS WEBSITE!!! I could have bought a sewing machine, grown the cotton myself, and made the outfit on my own without having to deal with this mess of a company.

I purchased a veil ($25), a jewel comb ($5) that attaches to the veil as it did not come with one, and a tiara ($28) on October 1st 2015. I was able to get the shipment today October 17. I actually read the review for this website after I already placed the order, and I was quite worried about the long shipping time and the quality. So in terms of time, I would rate it 5/5 because it did say it will arrive 10-20 days. The veil was very good! It only costs $25, whereas a similar veil at David's Bridal that I liked costs $245 when I went in last month. In terms of the tiara, it looked pretty, but 2 jewels already came off. It wasn't that noticeable. HOWEVER, it was NOT the tiara I ordered!!! So I sent in a "wrong item ticket" today, and hopefully they can do something about that. All in all, I would still rate it 4/5 overall because I still saved $200 on a veil. The tiara at David's Bridal was similar to the incorrect one they went me, but that costs $200.

I ordered a cake topper for my wedding that is in 4 weeks! I ordered the product over a month ago and just received it! The product came in a small white envelope and not even wrapped properly. If I knew the product was coming from China I would have never ordered it. Now I have a broken cake topper that I can't even use for my wedding and don't have time to order a new one! I'm so upset with this company and nowhere to call anyone to speak to them. Don't order anything from this company!

I BOUGHT A QUADCOPTER UDI U818A AND I GOT IT WITHOUT CAMERA. I wrote review on seller page and they delete it. I ask them to verify other sites that sell this UDI model and see that should came with a camera and after 2 weeks, they told me that the UDI model U818A, it comes without camera. Totally not true. I tried to write another review on seller page but if you don't rate it with 4-5 stars, they will delete it.

I never received my order from this company, despite constant inquiries and countless assurances that it had been delayed in shipping, was on the way, etc. I contacted the customer service many times but never got either the product or my money back. It's a total scam. Never order anything from this site.

My package came 5 weeks later. The two items I purchased did not come in the same packages as published and look like they were cheap copies of what I thought I purchased. Never again will I order from this company.

Whenever I see a company that has products that interest me, I will usually place a small order to see what their service is like. Thank God I did with this company!

I ordered a homecoming dress and instead of sending my measurements for a custom made dress, I ordered a US 12 although according to their chart should be plenty of room to expand and dance. I paid with Paypal and ordered the standard size so I could hopefully get the dress quicker as it said 7-9 days. I received over 20 days later. So tight that I've had to drink water and no salt for three days before it even zip. No way I can dance in this.

This was one of the worst business experiences ever. I ordered this product 8/17/15. Several weeks later item still didn't show up so I checked the tracking only to find out that it never left. I contacted customer service and they only THEN on 9/19/15 they decided to tell me that the item "Was now out of stock" and that in the NEW shipping date would be 9/27/15. They said that my shipping would be "slightly delayed" due to high demand. So I just decided not to worry about it and wait, oh well why make a fuss about something small right? Thought wrong. I log in today to see that on 9/21/15 they emailed me saying the item will not ever be restocked and that I will only receive store credit of my purchase.

Ordered an item to arrive within 3-5 working days. After a week told not in stock. Then told it had been posted. Item has never arrived. Kept waiting 2 months for an item that will never be delivered. Kept being told to be patient. Requested refund. Told to wait up to a further 25 days!!! This is illegal. No company address is given. No telephone number. Can only complain by raising a ticket! This company appears to be based in China and is a con. They take your order, do not supply the goods, and don't give you your money back. Do not use this company! It is a complete con!

We have ordered some items from LightInTheBox.com, from Denmark. They deducted the money from our credit card, but they never shipped the items and now there is no way to contact them. There are no telephone numbers or online chat or anything else and they do not answer the emails. We have ordered from the email address: **, and the credit card holder: **. I appreciate if you could show us a way.

Ordered bulbs which were advertised on their website. They took nearly a month to process them and when they arrive some were the incorrect type. They did replace them eventually. I ordered another lot of bulbs but I had to cancel order because after a month they had not even processed the order. I got my refund so that was no problem. However, I have a problem with online sellers that advertise goods for sale but obviously do not have the stock to supply. Never use this people again. Steer clear away from them.

On Aug 25 I bought a watch from LightInTheBox. I paid by PayPal immediately. Although my payment is confirmed by PayPal next day, they didn't ship the watch till Sep 14. On Sep 23 I send complaint to them because of the delay. Their reply is as follows: "Your order was shipped out via Sunyou Mail-Sunyou on 2015-09-14. The reference number is **. This number is merely a serial number which cannot be used to track your package online. Our most economical shipping method does not support tracking services. It usually takes 10-20 working days (14-28 days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2015-10-12, please contact us as soon as possible. We will then contact the courier for you. We thank you for your understanding in this matter. Please feel free to contact us if you have any further questions."

Ordered online a homecoming dress... We checked size chart and a large would fit, but we went with the extra large just to be safe. The XL is SO SMALL! Now I asked to return or exchange and was told it was made to order and can be off by .5". What a horrible business!!! Make dresses any size and screw the customer!!!

Signed up and about two canvass that came to just over 100 pounds after delivery. Been three weeks no delivery and tried to log in to track order and my password is wrong, then choose to reset password and it says email has been sent yet no email comes! Cannot contact them without being signed in!!!

I ordered 3 pairs of dancing shoes on 7 September. On 19 September the order was processing. I sent an email to the business and on 20 September I received a response stating that my issue has been resolved. On 20 September, the status of my order was marked "shipped" and 3-5 days delivery. So far, it's been 13 days and I still have not received the product. If I don't see the product by 24 September, I will contact PayPal and dispute the charges. Please note that the products that I ordered are coming from China; something that I did not know when I ordered from the website.

I ordered two iPhone cases for a price of around $20 on 24/8/15. I have waited but have not received anything yet. When I went to look under "My Orders" there was nothing even though they have taken my money. There is no email or phone number to contact them so I pretended to order something else and did any enquiry stating my problem. The first answer was obviously computer generated and told me to track the order under "My Orders." No one could have read this email as I had already complained that there was nothing under "My Orders" to track. I replied by saying there was nothing under "My Orders" but to date have not had any reply and by the looks of it I probably won't get one. This company is a scam. I'm sorry I didn't check it out before ordering.

Stay away from this online mail ordering catastrophe. I purchased online and the items duly came without any fuss (sooner than I had anticipated) but what I received was so utterly disappointing. The quality of the fabric, and the terrible construction were completely the opposite of what I thought I was purchasing from the online photos. The sizing (now I'm a biggish girl so went on plus size... and ordered XXL). They are the equivalent of a UK size 10. If this Chinese company are going to market to the west, make clothes of good quality and with correct sizing. I can't even be bothered with this company by returning the items, I am going to throw them out as they are just awful. DO NOT USE THIS RIPOFF COMPANY!!!

I ordered two bathing suits a month in advance for Vegas on Aug.13! I also ordered a body chain a few minutes later. The body chain was shipped Aug. 20 and I did receive it last week and they also sent me a email to let me know it was shipped. However, the two bathing suits I ordered first have yet to come in. I have waited and waited and I have no email confirmation that it was shipped or no USA tracking number. There is no real contact number. I gave them the benefit of a doubt, but then they changed the shipped date from Aug. 23 to the 24th. So I leave for Vegas tomorrow and I have no bathing suits.

Order dresses for function on the 2 August 2015. Said shipping date would be 5 September 2015. Only to be informed that processing time will be 29 September 2015. I actually live in Australia & currently in Malaysia for my husband's work.. I had asked for full refund but to no avail.. I had used this company last year & had a similar issue with sizing. Thought I would try again, but no they haven't lifted their game. Would not recommend their website to anyone. Do not promise a time frame & can't deliver. Shame on your company.

I purchased a household item. I paid for express delivery which was within 5 days. It is already 10 days past that date and they told me it would be another 20 days due to unexpected business rise. They refused to refund my money or my payment for express delivery. Said I cannot cancel. I already filed a scam report with my cc company regardless of what they said. This company is a scam. They will take your money. You might get the product, you might not. Who knows when? Stay away.

In July I ordered three HUGE wall dinosaur posters for a relative's 10th birthday. I even paid an extra delivery fee to ensure delivery on time. 9/1, the items still have not been delivered. THIS COMPANY IS AN ABSOLUTE FRAUD, STAY AWAY FROM THEM.

Endless issues with this company based in China. First a word of caution: DO NOT order what you THINK is your normal size because their U.S. sizing is about 5 sizes too small. I ordered a bridesmaid's dress for my daughter (normal size 14) in April. The dress was received in May, and when she tried it on, it literally would not zip past her waist. We then re-ordered the same dress, with specific measurements for her, and prayed it would come in time for the wedding (Another note: even though you have NO CHOICE BUT to pay for expedited shipping, their five days apparently starts once it leaves their warehouse, which could be WEEKS after your order.).

They said order date was 8/25. Ordered 6 days prior. They said it was delivered. It wasn't. No contact number, email or any other way to contact them. Customer service does not work. I paid for expedited shipping to receive it by Tues. Plus it has many orders listed to me that I did not place.

I wonder is this a scam? No customers service, no phone numbers, no email address and no order just good with taking your payment. I ordered a wig on 8/10/15 that was supposed to be delivered 8/17/15 and today 8/27/15 my order still says processing. What a Joke. Never will I order again.

Hi. I had ordered from LightInTheBox in July. After payment my stuff was shipped on 4th of August. Super save shipping. I have still not received nor heard from the company. My ticket number says it cannot recognize courier. I don't know who to call and contact. I have written several times but not a suitable answer. Hope I get my stuff.

I bought over $2000+ of lighting supplies from this company based on its product review, now regret it with no one to get help from. Problems: No service for any return or product deficiency. I mean 0 service. Bulbs cannot be replaced in the US because it is a size only used in China. Some lights would stop working after a few days. Some lights will glow 24/7. 40% lights I bought in Sept 2014 cannot be used. The company raised their price by 40%. The company delete negative product reviews, as a result most reviews are 4 and 5 stars. Very scary experience.

I purchased a 3 bundles of weave for LITB. I ordered it on 4/08/15. The shipping date was 11/08/15. It is now 13/08/15. It's takes about 3-5 days to arrive? But whenever I check my account it still says, processing. I'm getting really worried because I feel like I've been scammed? If I knew this website, how bad it was because their customer service is like impossible to find on that site? If I knew how bad this online purchasing website was, I would have never bought anything on there. If I don't receive my item then it's definitely a lesson learnt.

I am a regular customer of LightinTheBox and I have ordered two handbags from the website. I have ordered a handbag. I paid 20 dollars for the shipping and I have received my bag with wrong color and damaged one. The purse looks so dull that it looks like someone has used it before. I am very disappointed

I bought a shirt in the LightInTheBox. Day des 17/05/2015 and to-date has not arrived, and it's absurd. It was a simple shirt, imagine if product never come? I feel cheated. And who think of buying something in the LightInTheBox, think and be the best choice.

I have lost my hair due to chemotherapy treatments. I purchased 6 wigs from Light In the Box, thinking 'why not'... Different day, different look. I FINALLY received the order yesterday (I've been waiting 3+ weeks). The quality is so desperately poor. I am absolutely floored. It's a joke - The colors are wrong, the styles are wrong. It appears as though they have lifted photographs from other reputable products and attached those photos to their low-quality items. Attempting to contact customer service was a joke. The international return shipping costs are high, and then there is still no guarantee that they will accept the return and issue a refund. Lesson well learned! Don't waste your time or your money. Pitiful company.

Canceled order after finding out I would be charged import taxes (very large amount!) and have tried 23 times to make them stop sending e-mails. This is a company that has NO respect for anyone. Stay clear.

Contrary to what most people seem to find, LightInTheBox has actually been quite reliable for me. My mother frequently orders special occasion dresses from there for us and we're always happy with the quality and the option to buy custom sizing since our proportions usually don't fit with the usual sizes and we'd have to get them tailored, which would cost much more than the amount for custom sizing. I've never had a problem with not being able to get in contact with customer service and they are usually very helpful in answering my questions.

As with the other complaints I did not get the expedited shipping I paid for so the dresses did not arrive on time. I did however get my items but it was almost a joke. The quality was like something I would have made in 6th grade home-ec classes. Horrible! And when I went back in the site to write a review somehow every item I ordered was no longer available to review. The consumer affairs or CBS or someone needs to take this site down!! Buyer beware!!

They do not have the decency to reply or provide a number to contact, or even an email. Worse Customer Service I have ever seen in my life. I received my credit card statement showing the payment and cannot send it to them to prove, they just cancelled my WEDDING wedding dress order **! Although it looks like a big company, do not be fooled, is just an ordinary internet scam.

I am very disappointed with this site's lack of customer service. They should be required to state on their site an ordering page so that consumers know they don't have a customer service to take care of their orders if there are problems. I ordered a dress and several other items I needed for a beach wedding and photo shoot this weekend. I paid for expedited shipping & paid through Paypal. Every time I checked online for my order it kept saying "Pending" but without any explanation or link to follow up on. I contacted customer service several times to find out what pending meant and what the status of my expedited order was.

I have been shopping with LightInTheBox for several years but the past year has been nothing but a disaster. If you place an item into your shopping basket and a few days later you return to view the basket you will find an great increase in price on this item. For example a top that was showing at a reduced price from $112.00 (way overrated) showing as special selling price $21.67 but after sitting in your shopping basket for a few days it has increased to $222.50, this is the amount I would have needed to pay. When you bring this to the attention of their customers service they have no clue what you are taking about. Their price increase takes place after you have it selected and placed in your shopping basket. Be aware way overrated pricing and item most time is junk with a 30 plus day shipping. Not able to make attachment of invoice - would not allow.

Please help consumers of these companies all affiliated with LightInTheBox.com address. I have contacted my local BBB AND ATTORNEY GENERAL OFFICE BUT I am ASKING FOR CONSUMER AFFAIRS TO HELP AS WELL. I ordered from them and have yet to receive. Or get a response. They have no way to contact them. I went in circles since my order just to send and email or find a way to do so. They have no physical telephone numbers for anyone of their inthebox sites. Lots of ppl complaining about this which not having any phone number contact is completely unacceptable especially when they ask for all your detailed info when placing an order which is not unusual.

I ordered a headphone from lightinthebox.com. When ordered, the amount was 1.99$ and +4$ shipping +1$ shipping. I paid. I just got a mail that your order is under process and there is no any customer service number. It's now 25th of order and still no response. I would suggest everyone to not buy from there. Thank God I just lost my 7$, that's bearable.

I ordered a dress and shoes and an accessory to realize there is no customer service or help to discuss the order. I begin to believe this site is fraudulent. So I immediately cancelled the order to discover the full amt of 176 was withdrawn from my paypal acct. I emailed as they requested and did not receive my $$. Now I am asking Paypal to help me. What a complete waste of time and I am disgusted!!! Out 176.$$$.

The website just takes you in circles. The occasion has gone and the dress is not here. Don't know what to do. I am surprised they are still operating looking at all the reviews above. Had I checked this website before, would never have spend time, money and emotion here. BEWARE guys.

I ordered a evening gown from this site during their sale. On the product description, it claims to have a processing and shipping date of 10 business days. I made the purchase using my VISA credit card on July 2. A few days later, I noticed that there were 2 orders on the same dress, so I decided to cancel one of them to prevent getting the same order twice. However, after doing so, customer service told me that I hadn't paid for the other order (the one I kept) even though the order form itself said payment received. On top of that, my credit card was billed the same day.

This company does not accurately represent either the financial obligations of the purchase nor the quality of the goods. We ordered a painting, the colours of which appeared to go with our new decor. After paying (1) the initial freight and shown costs, and (2) VAT as required by Customs that we could not calculate using any combination of values, and (3) additional freight from the UK parcel company, we paid £108 for a £58 item. In addition, the painting is absolutely horrible. It looks like a child smeared primary colours over it and I'll be embarrassed to display it in our home. If I could return it for full value, including all the additional freights, etc., I would do so. Think I'll try to put it on eBay and recover a bit of our expense. We waited over a month for this painting and I could not be more disappointed. Want to warn anyone else to avoid this company.

They've defined every garment as "made to order" even if you order one in a standard size and do not submit any personal measurements. I spent $202 on a dress which looked horrible on me and was way too revealing to wear to the wedding I was attending. When I tried to return it, they declared it 'made to measure' and offered to send me $34 as a "special offer." This is simply a scam.

Do not buy from these people!!! Service crap!!! I ordered a beamer (400LM Mini HD Home LED Projector with Super Bright LED Technology) in May, it's almost July still nothing!!! Do not trust these people. This site is a scam!!! SCAM, SCAM, SCAM, SCAM, SCAM!!! I rate your organization to be FRAUD, and can't review the product cause I haven't received it yet!!! How is it that this site hasn't been shut down?!!

I was nervous to order from this company after reading some of the reviews, but took the chance, and my dress is PERFECT. It is exactly what I hoped. The color is what I expected, the size is true to the charts they provided (runs small compared to American dress shops, so use the charts), the length is correct, and it shipped early. The quality of material and craftsmanship are excellent. I will definitely be ordering more items.

15/05/15 ordered cell phone battery paid by debit card 10-21 days delivery. Still waiting! SCAM(?). No I would suggest arrogant, in your face robbery!!!

I have three bridesmaid order their dress from this LightInTheBox and paid expedite fees. They order them on June 9, 10 and 12, 2015. They never heard anything from them. They gave them a confirmation number but it was not really. Yes, they are truly a scam. So Please, don't order from them. Now I have to pay for three of my bridesmaid dresses before July 25, 2015.

If you order from this site you will be scammed. They take your money. They do not ship. There is no way to contact them.

I ordered a dress from this website and I paid extra for express mail. I was told within 3-5 business days. Still shows on time on the web but no tracking number. I have a family wedding tomorrow and I don't know what to do! I paid extra and didn't get the dress as promised. So disappointing. I will never use this website! No contact number on the website. Did not like it at all.

I ordered a vegetable slicer on April 3rd, still Haven't receive my item. When contacted with customer service they replied "could be custom issue." However they will send me a second shipment with tracking no. Until now no reply of anything. I think they are scammers. Don't do business with them. Frustrated...

I order sneakers with my credit card. They took the money out my credit and never received my order. When I checked my account they said "it's cancel".

I made a purchase on the 3rd of May 2015. I only selected items that showed processing time 1 - 4 business days and after I made the payment it showed an estimated shipping date of 28 of May, that's 25 business days. I made a ticket asking about the delay, and they only said that they have many orders and can't ship my items in time. I'm waiting and also I did not received my order and once I contact with them they replied for me that they’re sorry and my order still did not pick up from their stores and they give me other 14 business day and refund my shipping fees as apology and the other day pass and I did not received my order or money either. And they closed my complaint as I received shipping fees. Please need a help once I cannot raise a complaint for them. They seem blocked me to raise it again. Very disappointed!

I made a purchase on the 4th of June. I only selected items that showed processing time 1-4 business days and after I made the payment it showed an estimated shipping date of 15th of June, that's 8 business days. I made a ticket asking about the delay, and they only said that they have many orders and can't ship my items in time. I am a reseller and almost all my orders cancelled because of that delay, I lost almost 430 USD. I made purchases before on many online stores, and this is the first time this happened to me. After reading all the reviews, I don't even think my order is going to ship at the estimated shipping date of 15th of June (a date I didn't approve at the time of the order). Very disappointed!

I ordered an HDMI V1.3 Male to 3RCA Video Audio AV Cable (1.5 M) from LightInTheBox.com to teach my son how to program his new Raspberry Pi, that I got from another retailer, because the local supplier said that it would be a few weeks before they got one in, and I was trying to do it so my son could show it off before school ended. I placed the order on May, 28th. Paid for the 3-5 day express shipping. It is now June 3rd and it still says, "PROCESSING." When I inquired about the status of my order, I was directed to the Shipping Methods Guide on their website. It is now June 8th and it still says, "PROCESSING."

I have had seven shipments from this business with the first being 11/29/2014 of last year that I have yet to receive. They will sometimes give a credit but not always for full amount of product. The most received order was 20 days late and It's sized way too small that I ordered for 13-year-old and gave to my 10 yr old and even then so cheap it tore in 4 places first wash.

I placed an order on June 2, 2015 and paid for 3 to 5 business days shipping. When I check back on June 5th to check the status it stated order expected to deliver June 16, 2015. When I send in a message to inquire why I was informed that it takes time to make the dress and if I cancel I will be charged a fee. I will never order from this company again.

I recently order a dress for my 30th class reunion. Once I received it, it was very poor quality. It did not even look like the dress on the site. I just placed a request for a full refund. After reading some the product reviews I am afraid I will not get my money back. I saved up for this dress. I work part-time and money is hard to come by. I am hoping that they will return my monies back without any problems. I welcome any resolutions.

I ordered gifts for my bridal party on April 30, 2015 and today is June 1st 2015 and I have yet to receive my stuff. Went I wrote the ticket and asked them where my stuff was, 1st I was told there was a delay and when I contacted them the 2nd, 3rd, 4th and 5th time I was told it has been shipped. I contacted them again and asked "when will I receive my stuff?" I was told I will get it by the 25th of June and my wedding is the 13th of June. I will never order from them again and I will not refer anyone to them. This is a scam and I'm so upset.

The dress measurements were wrong. I paid return shipping to have it altered but it was still wrong (I don't think they altered it at all). It took 2 months of asking for the dress back before another wrong sized one was sent. They asked for pictures to determine wrong size and refund but then refused after pictures were provided. Every possible "solution" they offered required me to spend more money. Buyer BEWARE!

Must say the shower system really quite beautiful BUT fittings not for metric or American systems. Further instructions were meager to say the least, there was no information this system was not designed for westernized plumbing fittings, and no information of maker of system to contact. After 2 very frustrating months of trying to find fittings in this country or trying to have LightInTheBox reply to requests for information if there were such parts we could order to install system to American plumbing no response or responses were vague and off topic.

LightInTheBox has one of the best customer services ever. Any problem you may face, they solve it in less than 24 hours, and they always make you happy. I bought a necklace from this site, and when I received it, it was good and exactly as in the description. Moreover LightInTheBox items always get in the perfect shape, because they package the items well. I once bought an item and when I received it, it was broken. I told them and they asked me for a photo. I sent the photo and they refund me directly. Shopping on LightInTheBox is very nice and interesting, and you always feel secure that whatever happens wrong they are there to help you, and you won't lose your money.

While I placed an online order, there was no information or indication that I will be charged additional amount for customs clearance. Also the delivery time showed for 3-5 business days. DHL came at my doorstep at a delayed date with the product and asked for an additional $41.67 for custom clearance. I refused to pay the additional amount and so DHL went back without delivering.

The item purchased from this company is not only NOT true to size but a very poor fabric choice and the presentation of the item was very misleading. There is no way to return the item and no one to speak to. This company should be removed from the internet. I am a 48 suit I ordered and double X large and my nephew who is a 40 cannot fit it.

I bought several hundred dollars worth of lighted faucets from LightInTheBox a few years ago. Most failed within a few weeks. I tried to purchase replacement lighting elements from them but all they offered was to sell me new faucets. I tried to buy lighting elements from other vendors on the web but the size of the elements from LightInTheBox were so small I could not find replacements. I've never heard of a company refusing to sell spare parts for their products. I will never buy anything from them again and encourage others not to do so as well. They are really stupid people.

Never had problems with this site. True - with any such online retailer you have to exercise caution when ordering online, especially knowing that sizes in different countries do not match. I had. I checked and double-checked, and so far, everything I ordered was OK. Sizing of all the stuff I bought (dance shoes for myself and my dance group mates, dresses, panties) was true to described (if you measure according to instructions) and fit me properly. Arrived within expected time (super-saver shipping takes 21 to 30 days to arrive to Toronto, no extra dues though were charged. Express was on time too, but duties were charged, combined with the shipping fees - half of the product's price, but still MUCH cheaper than retail).

I didn't know before about LightInTheBox. In my misfortune I've set 2 orders by LightInTheBox, the first on the 15.05.2015 ** and the payment was done with my PayPal account. I've set a second order ** two days later (17.05.2015) and paid it with the Visa card of my girlfriend. LightIntheBox wrote me to verify whether I'm the owner of the Visa card or whether there is a consent of the owner that I found very OK. They require a photo of the identity card of the owner and also a photo of the Visa card that I sent them.

I had ordered online and got a confirmation as my credit card was deducted with the amount of the product. I received an email stating the order date which was 25MARCH'15 and the shipment date which was 26MARCH. It's been almost 2 months now and I haven't received my shipment. I now believe this is a fraud company. Please do not get carried away by the low prices and products.

I ordered two shape wear items from this website. I chose expedited mail because I needed them for a wedding I was going to. I did not receive them for over a week and I paid $26.95 for expedited service (two days). So I did not have them for the wedding after all. When I finally did receive the items I could tell they were not going to fit just by looking at them (I even used the chart they provided to order the right size - apparently the items do not run true to size). I emailed them inquiring how to return the items. There is no customer service number to call, which should have been a red flag right there.

On 4/26/2015 I ordered 4 screen art tee shirts that my brother picked out for his birthday. All 4 were ordered as Men's XXL. I was not aware that I was buying from a company outside of the U.S. When I went to the website to check the status of my order, there was no way to contact the company -- no phone, no email, no online chat. My package finally arrived on 5/16/2015 and I gave the package to my brother (belated birthday gift). Today I saw what was shipped. The shirts MAY fit a small child, but none are Men's XXL, although the packing slip indicates that is indeed what was ordered. I don't even think the shirts will fit me, and I'm a petite woman! This site needs to be SHUT DOWN!!

I got ripped off. None of the clothes I ordered fit, they are too small and very low quality, woman hand bags very cheesy plastic looking, not the color I ordered. I were fooled by the pictures. The earrings falling apart after first wear. Impossible to contact customer service. The products made in China, not in Japan as some of the reviewer wrote. My conclusion: DO NOT BUY ANYTHING FROM CHINA.

I will bite my tongue on using profanity. I haven't receive my order yet and hopefully I can cancel it before it's too late. I wish I had read the reviews first because someone stole my info and tried to order some shoes. Moreover, the site states that it's free shipping but once you're at the point of payment, that's when you learn that you have to pay for s&r. This is some bull. Amazon is free and you get your merchandise in 2 or 3 days. I will not pay $11.00 and wait a month for garbage. I went back to the LightInTheBox site and I can't find the cancellation tab. We should file a class action suit. To make matters worse we can't contact the people who we are giving our credit info to. Wow!!!

The dresses I had order are not what I expected & did not fit right. So I did what supposed to & they claim there is a icon under the cart when check out custom made which I tried to order again the exact same dresses & such icon does not appear. They just a ripoff.

I was not aware that the products came from Japan - so most of the clothes is too small. :/ It's impossible to get in Contact with the Company, so I haven't refunded any... I thought I had paid the insurance not to pay any extra taxes - and still I had to. :/

I placed an order for personalized table numbers for my daughter's wedding on 5/17/15. I paid an EXTRA $15.00 for 2-3 delivery. The item itself was only $12.99. I was NEVER told that there would be a 6-8 processing period BEFORE the order was shipped. Upon checking the status the next day I noticed it said "delivery date 5/21/15. How ridiculous is THAT considering the item was to have the wedding date imprinted on it? When I cancelled the order I was sent an email saying that I would be charged at 50% fee to cancel. I have NEVER dealt with a business practice like this. Why didn't they contact me when they saw the wedding date if they couldn't deliver until 4 days after the wedding?

So far I ordered a winter jacket, some jewelry and a watch and I love them. The jacket fits me really nice and it's well made. Thinner than expected but it looks like it will keep me quite warm. Be prepared to wait for the shipment though if you select super saver shipping. It can be quite deceiving. I don't think it will ever be correctly estimated. I don't really blame them for the time it took for the orders to get to me. If this problem happens with expedite shipping then I would understand the complaints, but super saver shipping is not as reliable so I already expected it to be late. Didn't like the wait but I understood. All in all I am satisfied with the things I bought and with this company.

I have ordered several times from LightInTheBox a few times. I was unsatisfied and my money was returned and when I had to pay extra fees for international shipping I was given a coupon credit to spend. I really love this site. But when I ordered my bridesmaid dresses the one I ordered for my mom was so huge. She can't wear it and I tried to have them change the size and they were going to charge me double to change it. So now I have to pay to have it altered.

I buy most of my stuff from LightInTheBox. I got too many compliment on all the jewelry that I bought from them. They have amazing customer service and customer satisfaction is number one for them. I tried other website. None of them has the customer service that LightInTheBox has even if they have same goods. But, I have like over 50 orders from them. Thanks LightInTheBox.

I have ordered many products from this company. Honestly I have never had too much of a problem that couldn't be fixed. Every time I have reached out to them they have fixed my problem. I ordered a nice necklace for my daughter and it came in looking better than expected. It was much cuter and she loves it. It will make a great addition to her Luffy cosplay!! I would use this company again for sure!

To be honest I have been ok with LightInTheBox. I will say the delivery side of things takes a long time. The items I have purchased have been as described. The only fault I can find with the company is it is very hard to resolve a problem with them, as very hard to try and communicate when I cannot find anywhere on the website to click on. When I receive my items there is no invoice or returns label and it would cost a lot of money to return your item.

I purchased quite a few garments, shoes and jewelry from LightInTheBox. I have found their products of good quality and I was very pleased with most of their products. I wanted to return some of the garments (smaller size) and contacted LightInTheBox who promptly emailed me with return instructions. I decided against returning the garments as they were really good value for money and will gift them to my niece. I received all my purchases during the prescribed period. I will continue shopping with them.

When I ordered, I paid for expedited shipping. The company said it would arrive Wednesday-Friday (May 5-7). No arrival on Friday, checked the website... it hasn't even shipped & said it would arrive Saturday. It's Saturday, no order & NOW the website says it will arrive Tuesday afternoon. From all of the comments, I'm better off selling the skirt once it arrives (which evidently could be months) to pay for the one I'll have to buy in the meantime. Kiss that money goodbye!

I ordered a bathing suit end of March, needless to say I am still waiting. No way to contact, even though I have sent countless emails. Consumers DO NOT order from this company, and beware that they will pop up again under another name. Something to be said for "Shopping your local stores"! I will never know, but I pray Karma finds them.

I saw that black and white dress on this website. It was pretty. I immediately went to the details of the dress. They stated that the fabric is high quality, this and that. Then I ordered it. First, it took forever to arrive, two whole months. Then when I got it, I was so angry. I immediately went on their website to look for their phone number. They have absolutely no contact information. I trashed the dress. The dress was like the tailor was sleeping when he or she got it done. And the fabric was like EWWW!!! Those people are hustlers. They don't put any contact information for a reason. I am still angry and this business should shut down. That's really wrong of them. Their prices sound too good to be true. Beware of these monsters!

I contacted the company again and they are currently refunding my account. Thank you.

I bought three months ago a product, a gift for my mom, a clock, the last week has arrived after a long time. The product is good, shipping is slow because of the post-Italian.

I ordered on Jan. 30 a blouse size XL based on the size chart. It arrived in 5 days but was so small I couldn't even get into it. I normally wear a M. Trying to contact the moon would be easier than this company! No phone number on site... EMAIL ONLY. I needed an RM number before return is authorized in order to receive a refund. After jumping through numerous hoops to send them an email and 5 days later, I finally received a reply and a shipping address. The package was returned to them on the 13th of Feb. It's now May 1st, I have yet to receive a refund. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!

After reading these horrific reviews I decided to cancel my order, placed 12 hours ago. They are very quick to take your money, unlike the usual custom of waiting until they ship your order, they take it immediately!! I would not be surprised if I have to wait a very long time to receive my refund. Once received it will be in the form of a credit, and I have to go through another step to have it transferred back onto my payment card. Also nothing on their FAQ's about how long it takes to process a refund due to a cancellation, only due to returns. I will just have to wait and see, not too happy at the lack of information, or reassurance from this company. My one star may seem harsh, but I guess I've been spoilt by my high expectations from years of shopping at Amazon.

I ordered from LightInTheBox and am EXTREMELY disappointed. My order was late, yes, but the real problem started when I opened the package. The two scarves and pair of leggings I ordered are the serious problem. These pieces of clothing smell so badly of chemicals that they are unwearable. More than the smell, I am terrified to put these clothes on my body because of the smell (what is in the fabric????). I have washed all of them at least 3 times over with no success. To make it worse, when I had taken them out of my package, the phone rang so I put them down on my bed. Of course my bed now reeks of the same chemical smell.

Spent the better part of a day shopping their site, fantastic sale, never used before, but they were an ebates company so figured reasonable safe. The sale was good until end of 4/30/15. Tried to check out a $268 order with free shipping (which they wanted to charge me $22 for), and ebates visa was rejected. Called ebates visa, all was well with card. Tried again in morning 4/30, order looked fine - $268, went to process payment page only to see the total was well over $500!!! They claimed special pricing had expired, but when I went back to shopping pages the deals were still there, and good for another 17 hours. No phone number, no address, only email complaint, and no response, of course. I canceled the entire order, but they have my card info so called the card company to flag them, and filing complaints to anyone who will listen including ebates whom I trust to have reputable companies to shop.

This is the worst online shopping experience I have ever had. It has taken over a month and my one item I ordered has still not arrived. I don't know if this is a scam or just the worst online shop to buy from but do not waste your money. I have the biggest regret from shopping here and will NEVER again.

SCAM SCAM SCAM. Stay far away from them. I order my stuff with them 20 days ago. Still waiting. The website showing they shipped the items. No tracking info available. They are trading in US stock market under the NYSE:LITB. File a complain with FFC.

I have recently brought a number of items from this company. As other people have said I have tried to contact them because I don't remember my password I follow the instructions but I never receive an email. With all these compliance and problems that people seem to be having with this company should it still be allowed to trade.

Items very late. Shipping terms as stated are very deceitful. Received incorrect items. So far, this company is totally predatory and really, really sucks.

I ordered 2 wedding dresses in January from lightinthebox at a standard size 12. They arrived late and I was asked to pay an extra £84 international tax. As they were late I sent them back with the UPS guy. I then emailed lightinthebox complaining that my wedding dresses had arrived late and that's when the excuses began. From that moment I had a nightmare trying to get my money back.

I ordered several items from LightInTheBox. My first order was two dresses, and I was disappointed when I got them. One was in a wrong color, and both were VERY small in size. After that, I order many small gadgets. Some of them are low quality, but some are good and I'm happy with these. Delivery time is not fast - generally 5 weeks (to Israel). Some items I didn't get even after 5 weeks - still waiting...

This is truly a horrible store. Made out to be a cool, fast, easy way to get your online shopping done. I've waited months on end for products to arrive... when they do, they're either broken or in much worse condition than as supposedly advertised. Thankfully I mostly spend my rewards on the website, and there's some easy gimmicks you can use to get refunds. Haha. Really not worth the money. I know the stuff is advertised at great deals, but don't use this site. I've had better experiences with ebay for crying out loud.

I ordered a mother of the bride's dress and a garment bag (blushing pink) from LightInTheBox February 17th 2015, and now it's April 11th 2015 and I still haven't received my items or will it tell me anything about it. I want all my money back!!!

I purchased almost $80.00 worth of product on March 1 2015 and as of today April 11th 2015 still have not received my product. I have been told on two different occasions to wait a bit longer due to customs and the type of shipping I selected which was standard. I had to request a refund today and am hoping that there will not be an issue. I realized that this company does not have a customer service that is user-friendly. They hide the complaint box under Check Customs hoping that people will not find it if they have issues. Also they do not have a phone number. I am disappointed in their business practice. They document shipping within 10- 20 business days; it has been over a month.

I ordered a few items and received them but they are too small. There is no customer service, no phone, no return label, no US address. NEVER WILL I PURCHASE FROM LIGHTINTHEBOX.

I ordered a pair of dance shoes on 3 March, 2015. I finally received them yesterday. It took 35 days. I tried to contact this company and want to track my package. But I couldn't find any help. No email address, no phone numbers, no tracking numbers, no real customer services. It seems to me you need a "ticket" in order to send a email. But I have no ticket. There's nothing you can do except waiting in frustration. Then this pair of shoes arrived at last. But they are of very poor quality. The insert of the sole of the left shoe was placed so incorrectly that you can feel like there's a small rock under your heel when you put your foot in. They are unwearable. Now I accept the fact that my money has been wasted. I even lost my interest in dealing with this company for refund or changing. I learnt the lesson and will never buy from it. I write this review and hope this can help people keep away from this bad company.

I ordered several bridesmaids dresses from this company. The first one I received the color is not even close to the color that chose on the website. They weren't custom made or anything, just picked a size. Now these dresses will not work for my upcoming wedding so I want my refund for each dress. I definitely will not be ordering from them anymore ever in life. Once they fix my problem they will not have to ever worry about me and my money again... I give them several thumbs down - a bad rating and poor workmanship.

I ordered a bridesmaid dress on March 17th. VISA paid them on March 20th. Lightinthebox sent email within 2-3 hours of the order saying they wanted to see a copy of my credit card, security code, and copy of a driver's license. My VISA said NO WAY which I already knew. They said they had already approved the money and they would get it. It was posted to my account on March 20th which the credit card company said they now had the money on March 20th.

I paid taxes, transportation fees that I had no previous knowledge of. When I received the dress I was shocked for there is no resemblance between the picture & the real dress. The lace on each side of the zipper is not even & the green colors of the lace & the lower part of the dress do not mach & the whole dress is over quilted especially the busts, which makes me look much bigger than my real size. I strongly want to return the dress & refund the whole price + transportation fees (195) & soon, so I can get me another dress for the event which will take place a week from now. Would like you to supply me with the address to which I'll return the dress.

Yesterday I placed an order online and paid for expedited delivery. Order status show that they will ship my order after a & DAYS WAIT! I looked for support/contact info and there is none! Is this a legit merchandise ordering site or a scam. At best they don't seem to care about customers.

Purchased 6 shirts today... immediately discovered they were the wrong size (my bad & good fortune). Decided to make the correction by contacting CS... To my surprise no customer service. No phone numbers. I checked my email for a receipt of purchase...nothing. You can leave a message after clicking on your order number. But I doubt this company has any intention of actually selling anything, particularly based upon the other 98 complaints just this year... If you purchase anything cancel it now! And phone your bank. Be sure to leave a message on their Facebook page to ward off other potential customers. Doing business with Chinese companies based in China is always a 50/50 bet. But this one is really a NO GO! My bank rep said they will be shut down... eventually.

These are the worst looking/feeling/constructed dance shoes I have ever had on my feet. It looks like a five-year-old was given some raw materials and a bottle of glue and told to go at it. There are wrinkles in the foot bed. How that could ever be comfortable to dance in, I don't know. The soles also have all these strange bumps and bubbles. You can see all of the glue holding these together. They are extremely uncomfortable, unwearable, very very cheaply made. Their least expensive shipping method can take up to 20 days. It took exactly 21 days. They smelled like they came out of a coal mine or something, very chemically. Had to put them outside for a day before bringing them back in the house. COMPLETE waste of money. Never ever ever again from LightInTheBox. Don't waste your money and time.

I bought a dress for a wedding in Portugal in June. The dress turned out to be far too heavy and I have requested a European return address but there is nothing forthcoming. Firstly they said it was a made to measure dress but it was not just a standard size. HOW do you get them to give you a return address. They say to sign into this account but nothing happens.

A friend and I are cosplaying next month at our local Fan Expo, so we decided to order from lightinthebox. She orders her wig a week before I do, I order mine and also a wooden sword to go with my costume. A few days later she tells me not to order from there seeing as her credit card info was stolen, because things were being purchased from the site with her card... So we assume we weren't getting what we paid for.. but I got two e-mails saying my items were shipped. A few weeks later they arrived although they were shipped through different companies.. not sure why. The product was great! and well made.. but my friend still hasn't received any shipping e-mail or even her order yet, even though she ordered before me. Just don't order from this site, you never know what will happen.

I ordered a hat and the charge $45.33 was taken out of my bank account on 3-11-2015. (PayPal LightInTheBox ** CA) I received an e-mail that it was shipped March 20, 2015. To this date I have not received it. I do not have money to throw away. Please see that they ship the hat that they took my money for or refund me.

I ordered my wedding veil on February 22nd, it "shipped out" on March 4th. Was told 5-7 days. It is now March 30th and I still have not received it. Every time I email them they tell me to "wait another 10 days". If I do not receive this soon it will be too late to order a replacement, and I will not have a veil for my wedding day. Extremely angry at this point.

My wedding orders have not been delivered in two months now. These are the wedding dress, gloves, veil and wrist watches. They have no customer service department you can contact. Money involved $129.00. Please help.

I ordered and paid for 2 x Cobra watches on the 31 Jan 2015. To date I have not received these watches. I have contacted them thru their website and all I get is ticket numbers and all tales of they are in the mail. Now I can't even contact them thru their website. It has the hallmark of a scam.

I saw some wedding shoes on the site which I liked and placed an order for them. I paid £11 for expedited shipping which I understood was for them to arrive in 3-5 days. A week later, the order was still 'pending' so I sent them an email but got one back saying my email wasn't correct. A week after that, they were sent. I have just received a text from DHL delivery service telling me to pay an extra £14 as evidently, not enough postage has been put on the parcel. I can assure you that I will not be paying that £14 and I will be making a formal complaint to LightInTheBox.

I order it in Feb 4, 2015. I been asking for the return adress to send it back for a refund. They give me run. How can I get my money back?

I ordered a pair of dance shoes from LightInTheBox on March 15th 2015. The shoes were $44 on sale and I paid $13 and change for "expedited" shipping, i.e. 3-5 days. I was expecting the shoes to arrive any day as the 5 business days have passed. When they didn't arrive I attempted to contact their customer service, which, in spite of what they say, does not exist anywhere on their website. There is no telephone number, nor email address, but I was able to send a message through their Facebook page. I got a response saying the 3-5 days is AFTER processing and after shipping and my order will be shipped on the 28th of March and then who knows? When I checked this company out online it turns out that there are so many complaints that it is hard to understand how they are allowed to be in business. Many people have apparently lost money and I'm figuring I will too. I hope that you can do something.