LightInTheBox Reviews

Misrepresentation advertising - Small model 'speed formula' race car was suppose to be radio controlled, and it was only an inertia one, roll back, it goes forward. Set of flashing lights, plug for transformer to place into the wall, was an European type plug not US one. I had to go and purchase an US one that cost twice what the lights cost???

Bought a kitchen faucet, installed 34 months ago, since 18 months we have written to them and they supposed to send us parts. TIRED OF WAITING, I asked for a refund. They refuse and said NO MORE WARRANTY. This is an UNNAMED FAUCET, impossible to find parts. Do not buy anything from this company. Shoppers be warned. Spend over 100 $ for a poor quality faucet... never again, finish for me LightInTheBox.

The company contacted me and they promised a refund for my first order, however they still want me to wait two more weeks for the second order, I sincerely hope to receive the order in those two weeks and forget about this. I am glad that the company replied to me and I hope that this will end happily and forget about this.

Horrible after sales, with just ready answers and nothing to deal with the problem caused by the least. I bought a cell phone that on the website reported 1-2 days for shipping after payment confirmation. I paid with a credit card in which the confirmation is at the same time in any online store of name like Banggood, Geekbuying, GearBest and Aliexpress, but with this store I did not have to open ticket and send payment voucher and even then it took 2 days to confirm the payment. Then it took 1 week (7 days) to send the cell being that they were to have sent in up to 2 days.

Do not do business with LightInTheBox. From what I have read and from my own experience this company is a scam. 6/11/18 I placed an order. 6/13/18 my money was taken from my account. As I continue tracking my package is supposedly in transit. After two weeks I inquire with customer service and I am told the order is almost to be delivered. A few days later I receive an email that it has been delivered but I have not received anything as of 7/1/18. When I inquire I again receive the msg that it has been delivered. No help at all from these thieves.

Don't waste your valuable time and money by ordering from LightInTheBox. My worst online shopping experience so far in my life. Ordered a phone and paid for it. They did not process my order even after 2 WEEKS. I asked for canceling my order. After 2 weeks of emailing them every day, they are still sending me template emails that we are facing some technical problems. I have lost my 350 euros, 1 month of time, and lots of time spending on asking for my order or money back. Don't waste your valuable time and money by ordering from LightInTheBox!

I chose to buy a wig from LightInTheBox in dire circumstances (chemotherapy). I paid for Expedited Express which according to their Shipping FAQ should be done via - . However, the vendor chose to ship my parcel via NLPost! I still waited patiently, but 2 weeks hence there is no trace of my order. I have banged my head against customer service and also escalated it to a supervisor. Only to receive a brilliant reply asking me to check the courier tracking website and a shipping amount refund, wait for it, a rewards voucher to again buy from their website!

I placed an order for a RC car. The expected shipping day came and went. About 5-6 days after I ordered I emailed customer service to find out what was going on. They told me it was out of stock indefinitely and they were refunding my money. I wish they would have told me that right after I ordered instead of waiting for me to contact them. Also I searched the site and they had the exact same RC car in stock at that very moment. It was just a little more money. Ridiculous.

Duties were not explain. I wasn't sure where in the world I am getting my parcel from. Rude customer service. Threatening me to accept duties or else they will charge me shipping twice. I Do Not Recommend Anyone Buying From LightInTheBox.

Be careful! Scam!!! I ordered a skirt for dancing, it never arrived, so I claimed a refund. It took forever to get this done and they did not reimburse me the whole amount. Instead they subtracted the shipping fee twice and then reimbursed the rest. Very rude contact and not sufficiently closed the case. Never again!!!

I placed an order (Xiaomi Robot Vacuum Cleaner) in the lightinthebox.com. When I checked out, the webpage said my credit card was declined. So I tried other cards and tried several times. I thought the transaction was not successful. However, I received a notice after from several banks that saying those tryings were all successful. So I ended up paying 5 times for just 1 item. I was so surprised that I didn't even receive any confirmation letter then the company had processed the payment for 5 times with falsely showing "declined". The contact information of this company is hidden and you can never find a proper channel to talk to anyone about your case. I have canceled the orders before any confirmation. There is no reason that they don't refund me! Is there any way to remind people not buying stuffs from this company? They are really good at lies!

I would strongly advise you to avoid this company like the plague. The item took 1 month to arrive although they advised it would take from 6 to 11 working days to get there. The customs taxes were £12 for a £31 order (not their fault on that one but would be good to be warn beforehand), anyhow it makes those items less appealing once you have to add that cost. When I contacted customer service to cancel/return the order, I was told I would be charged double shipping fee. If you pay the custom duty, accept the package and return it, you will have to pay for postage. The refund will be USD 22, which is half of what I paid. So I basically lost £16 for an order that I've not even seen. It will take 4 to 8 weeks to get refunded. I've asked for the complaint procedures but can not get an answer from customer service for this either. I think I've said enough!

As seen in the order, I ordered a black dance shoe. The shipment took a while to come through, it's from China, and they sent the wrong color. I contacted customer service, they asked for the picture, now they said the shoe color match with the barcode, it's the correct item. What kind of logic is that. PLEASE DO NOT BUY FROM THEM! They sent the wrong item and refused to take it back. I wonder even if I pay out of pocket to send it back, they still may not refund the money. They are bunch of crooks. DO NOT BUY FROM THEM.

I ordered for watch repairing spects on 22nd APRIL 2018 and was intimated will take maximum 40 days from the date of order. As per the company's info those were dispatched on 23rd APRIL. Now they are telling it will take 60 days. I am yet to get both the materials. Even if it comes I cannot receive it since will be away from my residence from 8th of JUNE till 2nd of AUGUST. I presume the company "LightInTheBox" is fraud one and collect money from different country's purchasers. I am sure my hard earned money has gone into waste approaching the said company for such purchase.

The dress I ordered was not even close to what I received. Do NOT do business with Light in the Box aka BestSellDress. Same company. They sent me this atrocious looking dress that was of poor construction and in bright red lace with burgundy accents! It clashes and not even close to the color that I ordered. It looked completely different from the picture. Good luck trying to find out how to do a return! When you click on refunds and returns, it says the page is no longer available. No packing slip came with the dress and the return address was so confusing, there was no way to determine if it was even a real address. Shady. Shady. Shady. Wish I would’ve read the reviews first. I only gave a 1 Star because zero was not an option!!!

I viewed two shirt styles at LightInTheBox.com in February 2018. I place an order for 3 shirts. I received 3 shirts 30 days later in March 2018. The shirts were extremely too small. One day after receiving the order, I requested and received permission to return the shirts for a larger size. I returned the shirts to an address in the United States. LightInTheBox notified me via email that my return order had been received. Shortly afterwards, I was notified that my new order had been shipped from LightInTheBox.

I ordered the product 4 weeks and 3 days ahead of needing it and selected expedited postal (extra $) on purpose. The tracking showed it stalled. No help from LightInTheBox. It came 2 days late for my daughter's special occasion. I have messaged them numerous times over 20 days. They reply, but it's as if they never read my responses. Terrible service. The sandals were pricey, but nice. Not worth it. I will never order from them again. I wish I had come to this website first and seen the terrible reviews.

I recently ordered a standard-sized figure skating dress for my granddaughter. I ordered a "Large." Was too big. Followed their rules & submitted "ticket" requesting return & full refund. Dress never worn, & tags still on. Was shocked when company response was "No." Company "claiming" this dress was "custom ordered," and "Made to Order Logo" is supposedly on product page. How can a dress be "custom ordered" when measurements were never provided?

I ordered this dress on May 8th for an event June 4th. I gave them my measurements and it said 7 to 9 days to process and I paid $20 for expedited 3 - 5 shipping. There was a wrong measurement that was fixed by May 12th. They gave no updates and the order still said pending as of May 16 so I sent a message complaint to customer service. We have gone back and forth. I got a supervisor involved that said it would ship no later than May 26th. Now they sent an email that said it will ship around the 29th. So now I need to go find another dress for my event because it will not arrive in time. Their solution was a $10 off my next order coupon. I don't think so. I won't order from them again!

I ordered a 3d printer. Was supposed to be fast shipping 4 to 9 days but it took 7 day to even ship and after that I discovered that they didn't ship it but created a shipping order to make a tracking no. Then after 20 days they canceled the shipment and said that I didn't receive it so it was returned and now they will deduct the shipping cost both ways from me. I contacted the shipping company and they confirmed that they didn't receive the package from the seller.

I cannot recommend LightInTheBox. I recently placed an order for an item that was $8.00. I had ordered something five years ago and in the system they had an old address. I changed the address in the system before placing the order. When I received the order confirmation, they had not changed the address. I then cancelled the order, went back in to change my address again, confirmed that the first order was cancelled and placed the order again with the correct shipping address. LITB did not cancel my first order and subsequently sent both.

** order no which was booked on 16th Feb 2018. I have still not yet received the parcel... Also I have placed the complaint to LightInTheBox app but they are saying, "You will received it in few days." Now it's almost 90 days but I have not yet received the Shoes which I had ordered. I have requested for refund also but I am getting no response from the Company. Initially they had said I will receive in 10 to 20 days.

My daughter brought 4 prom dresses to try. On arrival they were not true to the sizes advertised. Poor quality. The company refuse a refund even though they advertise on their website you can return the products to a address in Germany if order from Europe. ALL LIES. The customer service is the WORSE ever. The products awful. The worse company ever dealt with. Seriously NEVER USE THEM SAVE YOUR MONEY.

I suggest you be very careful when deciding to deal with LightInTheBox. I ordered from them some dresses according to sizes worn in America. Of course, after a long, long time I received the dresses and they were all very small on me. True, they were cheap, but the materials they were made of were also very cheap. I tried to control my disappointment and politely emailed to them to send me a return slip because I didn't want to pay for their return. I send them many emails and every time I did, I got back a message "problem solved." I even had problems donating those dresses to thrift shops because the sizes were not fit for American people. This blog is only the beginning because I'm also trying to get in touch with the Commerce Department. We EXPECT RELIABILITY IN AMERICA.

For all time I made 20 orders, for all I paid for the insurance. I did not receive 6 orders committed in January. In March I tried to contact support, I was asked to wait a little longer. I contacted later, again asked to wait two weeks. As a result, I wrote them on April 13, almost 3 months after the orders I made, the same answer. The store does not return money, technical support is simply missing, as the problem does not resolve. The amount for 6 not received orders is almost 700 dollars.

I am located in Brazil right now. Last week I´ve bought 2 smartphones to send as a gift for a friend in USA. For my disappointment they sent the phones to my Brazilian address. I told them if they didn´t change the shipping address I would cancel my order. They said It was not able to change address to a different country. So, on Apr. 22nd I´ve decided to cancel the order. Even so, on Apr. 23th they ship it to Brazil and they said it was already shipped. If you can avoid LightInTheBox do it. They have the worst customer service in the world.

We ordered a few wall paintings from them. Now, after about one month, it is clear that they have no intention to deliver. We were promised 5-7 days delivery using expedited service. When package failed to arrive, we were given lengthy explanations about storms in China which normally are causing "really huge delays", and were reassured to "keep waiting" and not to be worried. By now: Our package have disappeared and cannot be tracked anymore. And - they simple stopped replying to our emails. We are very sorry to get involved with this "company" in the first place and will never buy from them again. They just stole our money!

I ordered 2 shrugs which were delayed in shipping as many others have complained on this site. Also I followed the instruction to measure myself and I ordered the size accordingly. When they arrived they were almost childlike sizes and made shabbily. I contacted the company for a return label and I was told they are “custom made” which is NOT included in the description at all. BUYER BEWARE! I so wish I would've checked this site out before I purchased anything.

Very bad experience with LightInTheBox.com. Non-existent or rude customer service. I purchased an item from them and paid a premium for FedEx Expedited Express delivery to receive it within 3-5 business days, an option advertised on their website. Package arrived after 23 days. Asked several times for refund on shipping charges - they don't even respond. This place is a joke, stay away from them.

I ordered Tripod for mobile phone by mistake and I canceled after one hour I ordered. The cancellation was approved. BUT the shipping procedure was continued, and few hours later I received email from the company to notice that It had already shipped. I couldn't believe it! Next day I received another email from the company and they apologized that the product has already shipped. They gave me an advice that when I received the product I then should return to the company. When the company receive the product then they do refund.

Ordered package mid January with Shipping Charges & Insurance: Went from China to Germany to Montreal. Sat in Montreal for two weeks. Contacted LightInTheBox in middle of February say, “Your package was shipped WITH tracking. Please allow a few days for delivery. Thank you very much for your kind patience and understanding.”

I have something I paid for and did not receive and it has been over 90 days over. I paid for shipping insurance and they keep telling me "maybe it was bad weather" and check with my local post office. It’s not couriered, it’s mailed so there is no way to find it and they even gave me some tracking number to ask Canada Post about. I humored them, I called. Canada post has no clue. LightInTheBox just wants to wear you out, for you to give up and forget about it because it’s not a lot of money. Well Guess what, IT’S MY MONEY AND I WANT IT BACK! Stop with the runaround!

Dress never received, they won't refund any money. They just keep telling me to be patient and wait. It has never even hit US Customs. It is still in China and they refuse to return my money. I paid extra to expedite the dress for Show Choir. Every other girl has received their dress but us. Show choir is now over.

This is my first and last time I do business with this company. I needed the product in 2 weeks max. When I placed my order they stated 2-5 business days through Canada Post. My order was placed Mar.13 and now it's Mar. 23rd. And tracking Nr. reads exactly the same as 1 week ago. Never again do business with this company, I am talking on behalf of other customers.This company is a scam. No address, no phone numbers. Only talking to the system and they were sending response to the tickets asking to add more waiting time at the point that you completely forget the issue and run away. Be aware of this crooks.

It is impossible to return product. Must have picture of hump inside of shoe sole. Must be JPG. Shipping is terrible. You pay expedited 5-7 days and they process it for 30 days from the time they take money from your account. Shoe size 6-7. I am a 6 1/2. Shoes way too small. Advertisement states leather; it is not leather. More like heavyweight paper/maybe canvas. One shoe has huge hump in the middle of sole, and I have to send a picture in JPG format. This is the worst experience and service I have ever experienced. China is not a good place to order from. LightInTheBox is a MESS.

I had ordered multiple items which were supposed to be delivered within 1 week. I received only three of total five packages. The two packages were never received. It has been 5 months; every time I ask for refund they say be patient. The tracking number they supplied is also wrong on one package that is still not received after 5 months. No refunds, not items. WASTE OF TIME. DO NOT DO BUSINESS WITH LIGHTINTHEBOX.

I have booked a product from LightInTheBox.com on 2 December 2017. They committed several times but actually they just made one after another miss commitment. Till after 4 months of booking they have not give the product not even refund the amount. Requested to every purchaser never make this mistake like me. Never... Never... Purchase anything from LightInTheBox.com... It's a fraud/cheater website... Now it's up to everyone to doing mistakes after knowing the real case...

I bought a figure skating dress for my daughter's first competition. The dress was very pretty but it ran on a small side, so I had to return it to exchange for one size up. However, the return/exchange process takes FOREVER!! It's been 6 weeks as I'm writing this review since I shipped back the product, but they still have not confirmed their receipt of the returned product. Since I needed the dress for the competition, I even offered to purchase a new one before my return is processed, but in the meantime, the price of the dress hiked up and they said they can't offer me the same price I originally paid for. I liked the dress a lot, but this return/exchange process is totally unacceptable.

It was amazing as if they seen my review and sent it by a drone or something. I was upset. Because the lack of communication and the reviews I read made me panic. Thanks for sending products. I rate you a "C". Please communicate better with customer base. Do not leave them hanging. Give exact times of arrival would be helpful. And most important send product in a timely manner.

You can't submit a new, fresh ticket on the website. If you mail, they ask you to submit a ticket. If you want to submit a ticket, it has to be added to your previous ordered order nos. only. The website automatically gives you option of the subject you want to raise your ticket under and you can't give any other subject apart from them. When I was trying to order a product today, under payment method, I clicked PayPal by mistake but I wanted to pay through Visa debit card. Now no matter what I do and close and open the website several times, it shows me payment method as PayPal only and I can't change it. I can't pay through PayPal as I don't have an account in it. If I raise more than 1 ticket, customer service team automatically closes 1 ticket without resolving it. :(

This is the first time dealing with this company, it looked legit to me on the website, so I went ahead and ordered two dresses on February the 9, and went ahead and pay an extra 25 dollars to have them delivery within 3 to 5 business days, so five days passed and nothing in the mail. I communicate with them and they respond to me that 3 to 5 days for deliver after the dresses were made, and it will be no later than March 9, on March 9 I contacted them again, and they send me this mail: "We are sorry to tell you that following item(s) of your Order # is out of stock, and we found that this product will be out of stock for an indefinite period of time. S646309100005 Women's Going out Casual Sheath Dress, Print Round Neck Midi Long Sleeve Cashmere Polyester Wool Blend Fall Mid Rise Micro-elastic Opaque [Color: Royal Blue| Size:M|]."

I placed a $50 order, plus $10 shipping, to Sweden. It has been over four weeks and I still do not have my package. Today I received a notice, which indicates that I will need to pay $28 for customs charges and other fees for this package. This company has been deceptive. If there is the potential for additional charges, it must be clearly stated when ordering, which it was not. I have never had a problem like this with another online store, even when receiving goods from China. I am so upset!

Purchased a TV box on Dec 29 - 2017, estimated delivery time is 11 to 14 business day. Jan.14 - 2018 opened a case for not received the item, got back with an automatic setup message with the weather issue and ask to wait for a month. Jan. 21 - 2018 nothing showed up, opened a case and get different excuse for the delay then ask to wait for another month. Feb 23 - 2018, still nothing came, open another case get the same result. Escalated the situation to supervisor got the same result. Ask for the refund to buy it somewhere else and nothing have done. Keep telling us that the item is on its way and apologizing for the delay but do nothing but make us wait. This is my first purchase from LightInTheBox and got ripped. Never buy from this company again ever! Not recommend to anyone that I know. Stay away from this company.

I ordered a pair of winter outdoor trousers with a 3-6 days shipping. They never arrived. I contacted them and they stated that they had sent them by the cheapest method and will arrive middle of March. I think they are sent from China and they weren’t that cheap. Just to be clear. Winter trousers are not much good in March when the customer needs them for the current cold and wet weather. Absolutely useless customer service. BUYERS BEWARE! I only wish I had done my research better.

There was a sale on this website for a wired Xbox controller. I thought why not and bought it. It was around the winter season so I expected some delay but this is too much. I bought it on 20 November 2017 and as of this review it is 19 February 2018 and I still have not received it. I asked customer service for help multiple time but most of their responses were a copy paste about how the weather is slowing down the package but according to my tracking it hasn't moved since 27 December 2017 and is still in China so far as I know.

I ordered a simple pair of red dress shoes. It has been over a month and I still have not received them and they say I cannot cancel the order because they are "custom made" just for me. Really?? Red pumps. Then the day I was emailing and complaining they assured me that they had been shipped. Well weeks later, nothing.

I ordered this on 4th December 2017 for a Christmas present. When I was buying it, it said 10-12 working days delivery. Once I’d ordered it said 10-18 days delivery. I still have not received it and it is now 15th February 2018. I have chased and chased. I have been fobbed off and delayed by standard response emails. Do not buy from this company.

I ordered some clothing from LightInTheBox. I ordered medium but when the items came they were too small. I reached out to the company, shipped the items back paying the $20.00. They acknowledged they received the items. After two months now they haven’t send me the xxl replacement I requested. Customer service department is no longer responding to my emails. Representative Kathy, if that’s a real person advised me the items were shipped and furnished me with a tracking number. This tracking number is useless because USPS said it’s not valid. Don’t support these thieves.

Ordered 2 jackets, one fit fine; second way too small. Sounds like their fault, yeah??? I had to pay to return and after waiting 2 MONTHS for a replacement, THEY SENT THE WRONG JACKET!! It's a women's and it's STILL TOO SMALL!! I hate this company. I could have bought a nicer jacket that cost a bit more instead of being stuck with one that won't fit! I'm not paying to ** return this one! And if you spend less than 2 hours trying to find a way to contact them to tell them they **, you did better than me!!

The company is fraud and their promises are nothing but lies. I had placed an order on 23rd January 2017 and today (when I’m writing this review) it is February 10th 2018 and guess what!! I am yet to receive my product plus they want me to wait for another 15 days!!! It is an outrageous proposition. They are extremely irresponsible. Their service is pathetic. They are duping their customers in the name of providing discounts. I wish I to spread the word that NEVER EVER TRUST THEIR SERVICES.

Item not delivered. Tell them it is missing and get a response that I need to wait because the post office can take a long time. Wait longer as per their guidelines and when item is never seen they are contacted again. This time they want another 90 days to verify it's truly missing! They say on their site that it may take up to 30 days to receive package but they refuse to refund or replace if it doesn't arrive. I'm thinking they hope you give up and they keep your money. These people are a scam and need to have their domain revoked.

I was nervous about purchasing from a company out of the USA, and afraid that I would lose my money so, I was very happy to see my products arrive safe and in less than a week. I ordered 5 items on Sunday January 28th 2018 and they arrived Friday February 2nd 2018. I paid for expedited shipping which was $11.52 and was worth every penny not to wait for the long shipping that could be weeks and wondering if my things are coming. I feel I saved over $50.00 for the same products on Amazon, this is making me a very happy customer.

Ordered a jumper for my partner on 10th Dec 2017. Was informed it would take 8 working days to arrive. It arrived on 20th January, and the jumper labelled medium must have been a UK extra small. Customer service is a joke. No returns form with parcel. Avoid!

I ordered a dress for my daughter on the 27th of November. I was advised it would take 10-20 days for delivery. My package never arrived and I was then advised by the company that it could take up to 30 days. After 30 days no sign of package, I requested a refunded. I was advised I must wait 60 days that the package could take up to 60 days. What a joke. It is now over 60 days and still no package and no refund. :( A disaster of a company. I will never use them again.

That company sold a SeaGate 3TB computer hard drive for US$111.16 inclusive of freight and insurance. That item supposed to be a new, but to my astonishment it is a rebuilt device and not delivered in its original protective box. Normally a computer hard disk is a very sensitive device. With a slight vibration or a knock its internal mechanical parts can instantly damage.

Ordered leggings for my wife December 6, 2017. Product allegedly shipped December 12, 2017. January 26th product has not arrived. Wish I would have seen complaints here before ordering. My experience with their customer service similar to many here. Lots of excuses, it’s Christmas, it’s regular mail... very rude responses using all caps. Will never order here again. Clearly this company is a scam. Only paid $11.00 for item, fortunately not out much $. I will post experience on Facebook and encourage others to do the same. LightInTheBox is a name should have paid more attention to rather than the low cost for item. I believe LightInTheBox is a name that suits what they deliver.

I order a lot of parcels (hundreds) in this store, as I am engaged in trade in Ukraine. Since November 2017 the parcels have become massively lost. After 60 days of waiting, technical support refused to return my money. They referred to the fact that a lot of my parcels were lost and they need to conduct some sort of investigation. And they asked me to wait 180 days!!! Negotiate with them is impossible. They just write WAIT - and that's it... That's the attitude to regular customers! I hope that an adequate person from the LightInTheBox support service will answer me here and help me in the return of my money. Otherwise, you will have to open at once 20-30 disputes in the PayPal system (it is very good that they provide protection to the buyer).

Purchased a wifi switch mid Dec with 20 day delivery time. When I enquired I received a series of pathetic excuses about the delivery status from being delayed to lost and even a tracking number that the package was with the post office. When I called the post office they did not recognise the number. I smell a complete scam and even suspicious about this site. I have requested a refund and they've agreed but suspect I've lost my money. I will never order a bean from China again. Greedy low life scum business people with zero ethics.

I bought 2 lamps. They supposed to be the same lamp, but when I opened the beat up package, they were different in size! Obviously they were different manufacturers, I am shipping this thing back. Hopefully I can get my money back. I won't buy here anymore.

Purchased an item and paid for expedited shipping. After several weeks I kept checking tracking and noticed it said custom charges, but did not show charges. I would not approve custom charges without knowing charges, so I canceled order. They only refunded one part of order and keep ignoring their customer service tickets. I just want a refund. Now today three days later they sent a shipping notification. I sent in another ticket. As of today it has been 19 days since order originated. I no longer need the item ordered. They also changed the order number.

I can't begin to describe the poor customer service you get from this outfit. I placed an order Nov.25.2017. I thought I had ordered early enough with their expedited shipping time of 4-8 days that I paid extra for to receive items in time for the holiday. Such was not the case. As of Jan. 11,2018, I have still not received my order. I submitted tickets addressing the shipping charge and said I probably wouldn't get my money back even tho they admitted they erred on shipping type. They sent it standard post. Apparently, after researching this company they do this all the time. Rip off people for shipping cost. To the complaint I filed about this I was given $8.77 USD in rewards (not the whole $9.61 shipping cost I paid) to spend. They have stipulations on how rewards are used. You have to spend double the amount that you have. Which means I have to spend $17.54 USD to get my rewards. Another way they rip you off.

Have the same issue as the majority of the other reviewers. Ordered product on the 10th December and still waiting now 12 January. Paid for urgent delivery (8 days). What a joke! Don't use this company!

I ordered a bridesmaid's dress on 12/4/2017 and still do not have it. I received a package from them on 1/5/18 and it was a tie and backstrap? Only to the dress. There is NO phone contact information to explain the situation. I have put messages on their customer service portal and all they keep saying is the dress was delivered. It was not. The wedding is 2/24.

I have now made the huge and very stupid mistake of ordering twice from this company; once in the guise of lightinthebox.com and the other from their subsidiary miniinthebox.com - they have clearly spent a lot of money on SEO and their websites come up #1 in the rankings for so many products. But in both cases, the goods simply never arrived. They have also clearly spent a lot of money in making their online customer service look efficient, and encouraging you to file support tickets when the goods don't come, and giving you options to complain to a supervisor etc. But it's all just a complete facade. When you complain, you get a whole series of emails apologising profusely and assuring you that they are a very professional company blah blah - and saying, "Oh it will be there soon, 30 days, 60 days..."

I ordered a gift for my son in Nov 2017. It is now Jan 2018 and we still haven't received it. I contacted them by email because they have no company phone number (ugh, should have known). They responded letting me know that it would take 38-40 days. However, when I placed the order it was supposed to be no more than two weeks. I tracked it, it said it had been shipped. Then I get an email late Dec 2017 saying it had just been shipped... I WAS TICKED OFF!!! I hate this kind of crap!!! I will NEVER order from them again. I don't even want my purchase anymore... they can have the little $23 I spent!!! BUYER BEWARE!

This company is a joke, they advertise 8-11 business days for delivery, it took 30. When the LED lights finally arrived the controller lasted two days and would not shut off. I contacted their customer service about the delivery issue and they closed out the ticket (twice) by saying it could take 45 days to receive the product.

I guess we will never learn.

I ordered makeup brushes online with them. Ordered on 20 November 2017 and it's been 2 months still have not received anything. Every time I talk to customer service they just ask to wait for few more days. Online they claim to deliver the stuff within 10-15 days. So first customer service told me to wait for 30 days... then 40 days... and now 60 days. I took some delivery insurance as well but I don't think it even matters. It's just a way to get more money from the customers. They have the same reply every time and mark the ticket as resolved although it's not. Also, closed the first ticket themselves without even resolving it so I had to submit a new ticket. I would never recommend anybody to shop from this website.

I ordered a security camera and paid for a 4-7 day delivery, but it is now almost 6 weeks and I have yet to receive it. I have made many inquiries asking them where my order is and they keep sending me standard responses claiming "in case of bad weather or unexpected situation, please kindly understand that they may need more days; most of the packages can be delivered in 28 days". But in each case they simply change the expected delivery date, pushing it back and further back.

Absolutely terrible service. I ordered travel accessories on the 14th of December or 1 trip I will be taking on the 6th of January. I paid for expedited shipping which said 5-8 days as I needed the products somewhat urgently. I am still yet to receive the packages or get any sort of clear indication when they will come if ever, I have contacted the customer support multiple times and have had no help in problem resolution at all, just generic replies assuring me my package will arrive eventually.

Never buy again, spam, I paid extra $14.84 for 2-3 days business days shipping. I received my order after 17 days. Customer service terrible, there is no phone number you can call and they return your emails with same answers all the time, what else I can tell more about it, do not buy from them.

I purchased phone on 11/17/2017. They didn’t ship till 11/29/2017. I paid for expedited shipping 4-8 days for delivery. It is now 12/28/2017 and still have not received the phone. The tracking number they gave me shows nothing but electronically received. I have contacted them at least 4-5 times and each time they state, “wait a few more days” then mark my ticket resolved. I have put this into a dispute with PayPal now and awaiting their decision. I truly regret ever doing business with this company. I believe they never had the phone to sell to begin with and it was all a money shell game they engage in.

I ordered an item from them over 2 weeks ago, Included expedited shipping which according to them should take four to eight days. It took them a week just to ship the item. However, I just received notification again (two weeks later) that they just shipped it. Horrible company. Horrible shipping. Horrible customer service. I will never ever buy from them again and I suggest you don't either.

I placed an order and paid for expedited global shipping. Was supposed to get order on 12-19-17. Have yet to receive my order. Was told by Silvia to contact post office. Was sent a message today that if I did not contact post office that it would be sent back their warehouse. I will never order from this place again and would urge anyone thinking about it to reconsider and spend their money elsewhere.

I ordered a dress from this company over a month ago from China... still in Hong Kong, and everyone is telling me that it will be way too small when I do if EVER get it!!! NEVER BUY FROM THIS COMPANY!!! HORRIBLE EXPERIENCE!

I believe they are guilty but false advertising on their site. Both my mother and I orders separate items at different times. We both paid the fee for 2-3 day delivery. I needed a skating dress in 10 days for a performance. My mom was ordering a Xmas present. When it didn't arrive and I checked the site for why it's said delivery wasn't occurring for a month! My mom had same experience leaving her without a gift for someone for Xmas. When she emailed them she was told they will ship it in 2-3 days once they process it. And as far as they are concerned they see no problem with having people pay a fee for expected delivery which clearly they have no intention of doing. I keep getting emails and would like to let them know I will never use them again but you can't really contact them either.

Have been trying to order something there for last 2 months with very mixed experience. For some reason they are canceling my every second order without comments. I believe they cancel orders which have very cheap prices because their prices are fake. What they have shipped was not cheaper than any other Chinese shop and in fact nothing very special. Seems to be very unfriendly and time-consuming scam.

Today is the 12th day after the payment of the order ** (Xiaomi Mi Mix 2). On the product page, you gave me an answer yesterday that the order is formed 1-2 days. Also in the correspondence, 6 days ago I was promised that the time of sending the order is no more than 6 days. I created a request for a refund. You closed it, because you saw that another ticket was open. I was offered a refund 3 euros (order was 500 euros) and that will send an order today. Order status has not changed. The response time for messages is usually not less than 2 days. All complaints on Facebook are erased. There is no money, no goods! This is the worst service in my life!!!

Do not order from new websites. Stick to the common ones. From day one I had nothing but problems with this company. I paid $28.37 for expedite delivery 2-3 days (LIE), I placed this order on October 31, 2017, so why I wasn't refund my delivery fee back since I didn't receive this order until November 23 or 24, 2017. My credit card was hacked and someone spent $1386 on a shopping spree and on top of that both pair of the shoes I ordered the left shoe of each heel broke after two wears. The company isn't trying to refund me my money back. This is the last response from them:

I ordered a wig, and has not received it. It was supposed to be sent 7 days ago. You cannot call, only send an email, with a promise of being contacted within 24 hours. I have not been contacted, and the item not delivered. I contacted my bank, to investigate, and hopefully will recover my money. This company is a total rip-off. The reviews are false.

Hi. I am order 4 items worth Rs 1288 on the December 4. But till today I am not received any of the among. But the system shows they shipped to the prescribed address. How can they deliver the products without the authorized person. Can they describe? Can they resolve my issue... can we make trust this site? I think I waste money on this order If they not resolve my issue.

I've ordered a pair of shoes that I never received. Very disappointed with the service. My shipping should be taken up 14 working days, after more than 2 months I still waiting for my order. I emailed the customer service but they replied me with an automatic email. How can I check all the post offices from China? I believe they don't want waste time to investigate for me. Really upset for that. But at least I've learned something. Never trust online companies without a good reputation or customer service line. Next time I will back to Amazon for my orders.

4-8 days delivery is a lie! As so many others have posted, I bought from this merchant, but never received my items. About to file dispute with credit card. Could only contact them via e-mail and response is always, "Wait some more," or "Contact your post office."

The picture you buy is not the item that you will receive. The fur coat flat and has a short fur. Pictured coat has a long and fancy fur. I will never buy from your company again and will not recommended to others: Total cost of the item: coat $31.41, shipping $9.84, DHL brokerage $29.78, Total cost: $71.03. To ship it back to China (for refund $31.41) will cost $65.

I purchased a small item (Hexagon Honeycomb Mold DIY) & received updates saying it had been shipped, tracking number shows nothing & I have emailed several times asking for delivery details, but I never get a reply. I'm just glad it was a small inexpensive item, I would not recommend using this business at all.

I ordered a dress online from Lightinthebox months ago, and it never did arrive. Luckily I had paid via Paypal and was able to create an online dispute. I contacted the company first, and they just said "check your local post office," so I did, knowing full well it was not there, before responding that I had done so. To this, they did not reply. When I disputed it via Paypal, it was resolved in my favour and Paypal even indirectly referred to them as a "fraudulent company" and showed me where to go on their site to check for this.

I purchased a 20X outdoor security cam. Total failure out of the box. Light In The Box was no help. I'm out $185.00. I had to start a dispute with my credit card company. The camera came with a power supply that was never designed for outdoor use (dumb). I could not get the cam to work on my phone app after countless attempts at it. The broken English Chinese instructions were totally inadequate. Very tough to work with them to get the refund. I'm still waiting.

On 11/11/17 I ordered several items for business gifts. The money was taken from my account and it showed that the items were shipped. On 11/30/17 I still had not received my order, and had been out of town for Thanksgiving holiday. Upon researching I found they had cancelled my order as they wanted to charge me an additional $28 for shipping! That is BAD customer service!

I ordered a dress from here for my wedding. I realized right away that I had probably ordered a size too small, cancelled the existing order within 12 hours and reordered a larger size. I then got an email (3 days later) saying that you had to cancel within 24 hours or pay 1/2 the cost of the order (per the online agreement). I referred them to the original cancel request, which had been sent within 12 hours. I then went and did a screenshot of the cancel request because I was suspicious, given the other really poor reviews.

It’s been 3 weeks since I ordered to this company and I Email them twice. The response I got is checked the progress of your orders. For over 3 weeks still processing? I emailed them back just to refund my money and no response until now. So disappointed and stressful, never order to this site or company. Unreadable.

I made 2 payments to this company with the hopes of receiving my order for my best friend’s wedding. I never received my order and I paid the company a total of $347 USD. I have been trying really hard to get my refund because I am from Trinidad where that payments amounts to approximately $2400 TTD. I am pleading for some help to rectify this situation.

I ordered a wig priced at $130. They removed the money from my card... Told me the order was processed. And a few days later said they were cancelling the order due to me not providing "final verification". Whatever that even means. They said they sent me a refund that could take up to 45 days to process! I asked them why remove money from my card if you hadn't even processed the order and they simply just apologized. Now they have stopped responding. There is no phone number to even contact them. I'd be shocked if they actually refund me my money. Hoooorrible!!!

Unacceptable, unfair and unethical practice throughout. Out of stock items. Advice after order was already placed and card charged. Items received were nothing like on the picture or description on the website. Poor fabric and finishes, some not cotton or of seasonal relevance as advertised. Return: at your own expense, followed their instructions to the dot, paying $150 SGD of the large order I have placed, returning nearly every item back, all with tags, in original packaging and within the time frame" - received by the company claiming "three items are missing" without any more explanation, no name of the item, no itemized charges. Not answering in a professional and formal manner, even after the complaint. Never received a statement in any form, pdf or in email complete with itemization of received items and allegedly missing items.

I knew my order (without tracking) would take about 20 days, but 36 days is a bit long, but then I saw why, came China, on a boat I guess? Not only was the shipment incomplete and incorrect, and I tried to use their customer service guidelines to correct and complain, I cannot locate a phone number to actually talk to someone... Guess I will have to cancel the credit card charge to get their attention. I should have read the reviews first.

The ordeal started after not receiving the package within the 14 days shipping I had paid for (they apparently never honor this so don’t waste your money). After logging a ticket, they replied by stating it would take up to 38-40 days for the package to arrive not the 14 days selected at check out. Additional communication with customer service would just net a canned response without answering any of my questions.

I ordered jazz shoes from LightInTheBox and one shoe is defective. I emailed their customer service and they said that I need to send the item back and I will have to pay for the fee. The amount of the shipping fee is 4 times the price of the item that I received. We are talking about a defective item here and it is not my fault that I received a damaged one. They should at least waive the fee or give me a return waybill because it is their fault. Please do not ever buy anything from this site or you will ended up having the same problem like mine.

I placed a large order at the end of September. The order was split into two shipments because most items were not in stock. The first shipment went out very quickly and I received it within the expedited shipping timeframe. The second order shipped a week or so later with a projected 2-4 days in transit to me. I checked the tracking number and it always said no information available. I opened a ticket a week and a half after the ship date to inquire as to where my package was and tell them that the tracking number said no information. After 2 days they responded. They basically said, "Oh sorry, we accidentally shipped postal service so it'll take a month or so". I replied that I was very unhappy and demanded a refund for the additional shipping cost. They provide this but gave it in the form of CREDITS ON THEIR WEBSITE. I was told to message them on Nov 1 if my package didn't arrive. Well, its 11/4 now.

I have order couple of pairs light up bottom shoes. One of the pairs wasn't light up and missing charger wire and both shoes are ripped off stitches. I paid for delivery and insurance. I contact them more than 12 times to solve the problem, finally I realized they don't want solve my issue and they don't want refund the money or exchange with new one. They want to send it back to China with my own expense. Already charged me additional 33 dollars to received my order by DHL. Please help me to solve this problem. Shoes for kids they are totally disappointed. For 52 dollars shoes so far I paid 115 dollars already I cannot spent anymore. Please save the consumer from these kind of fraud retailers.

This website is a TOTAL SCAM - DO NOT ORDER from it. I ordered our Halloween costumes from here in plenty of time. They did not arrive on "delivery on time" date. Tracking did not work. TOTAL SCAM. Inundated daily with emails... but no tracking? No phone number? DISGUSTING.

I ordered 3 Xiaomi cameras in April of this year, they arrived in time. I set them up using the recommended app, went online work just fine but after updating they are no longer functioning. I contact the app's creator, which said I must contact the seller for help/support. I've been trying to contact them, but what's on their site doesn't get you through to anybody. Only to customer service in reference to shipping & other matters, that is not related to the issues/problems I am dealing with. I am very frustrated not being able to get through to anybody. Money lost, useless cameras, & seemly no support anywhere. There need to be a warning to consumers to beware before buying, so they could decided whether to buy or not.

I ordered a riding jacket and a pair of glove last September 10 2017. I paid it via credit card. After I paid. Then they send me an email that one of my order, the jacket is out of stock and told me that they will refund my payment after 30 days. Now it has been more than 30 days and I haven't receive any refund yet. I have nothing to contact LightInTheBox.com now. They disabled the ticket link. BTW the ticket expired last September 21.

Ugh, I'm one of the poor saps that stupidly made a purchase on LightInTheBox. Thankfully, I'm only out $25, but it's still frustrating. Basically, I ordered a wig for Halloween and it never came. I paid for expedited shipping, but at day 40, I still haven't received anything. Around the 25 day mark, I emailed their customer service about the issue and they replied that international orders always take 40+ days (despite their advertised shipping times). I emailed them again about a refund and predictably, there's been no answer. Do not buy from this website - it's a scam.

I will never order from this company again! Not only did it take 1 1/2 months to receive the dress I ordered, it was the wrong color. And... if you are a size 10 you should be ordering a size xxxL. Absolutely ridiculous. Order items made in the USA only. Boy, did I learn the hard way.

I ordered a pair of shoes back at the end of Sept, for my niece's homecoming dance that was back on Oct 7th. Ordered the shoes est 2 weeks before the dance, and I still have not received the dress shoes I bought and paid for! My niece was very upset, and so was I. It said it would take 5-8 days for shipping. Well like I said I still have not received my order! I received a confirmation and the item Id # and tried to track them several times and still kept getting same thing. Well now it shows me that I never even ordered anything! Would just like a refund if I could get a hold of someone at this supposed to be company!

So I ordered on 27/09, the item has arrived today 21/11. That is 24 days for shipping. The package was not signed for, just delivered by ordinary post. I paid £10 for the package to arrive within 7 days, tracked, so not happy about that. At least arrived, it's in good condition although smaller than the measurements! But it just fits luckily... Probably I won't order from this company again as the post is deceptive.

I ordered the Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin White Party/Evening T-shirt Open Front #00398826 for my daughter in a size 10 even though she is a size 8 and the jacket is too tight across the back and around the arms and she just can't wear it. I also ordered Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin white Wedding/Party/Evening/Casual T-shirt Clasp #00631948 in Ink Blue SIZE 16w. It is far too small. Doesn't even meet at the front to do up the clasp and it is made out of the taffeta not satin which also makes it the wrong color.

I ordered 2 flower girl baskets on Sept 10th for my Oct 6th wedding thinking it will be plenty of time to receive the package before the wedding. I chose the Postal Expedited shipping method which states it will take 4-8 business days and I received a confirmation that it will be shipped by Sept 27th. However, I did not receive the package on time and to make matters worse, when I submitted a ticket as instructed online, it sends you an automated answer from supposedly "customer service" which now states my package will take up to 28 days and it will be delivered by Oct 13th.

This less than honest does NOT provide and phone # allowing you to contact them. Some joker has posted online that he can provide a contact number if you send him $25.00. I ordered sandals and waited for over two months before receiving a package from Lightin which contained shoes that I had not ordered. I sent an email and also was able to find another email to use when there existed a problem. I never received a response from anyone. It has now been three months, I sent the information requested which included information on the sandals I had originally ordered. Still waiting for an answer. Told them to refund my purchase and I would return the crap shoes that had sent in error. DO NOT trust a thing they say and if you are determined to purchase something use paypal or a credit card. Paypal and credit card companies will protect your money. Wishing you good luck if you do order.

I ordered shoes, arrived in time but shoes seems like made for dolls, it was piece of junk, as other customer wrote, the return was so complicated and confusing. I send as regular postage and waiting for refund. Do not buy from China.

I purchased miscellaneous clothing items and a keyboard to the total value of €188.92 incl. shipping. When the items arrived, the order was split up and I had to pay additional delivery charges of €30 besides the VAT due to the company sending two separate shipments instead of one. Upon arrival the items 4 of the items were faulty to the tune of +-€120 incl VAT and excl the extra courier fees! Having to return these items at an additional cost of €70 tomorrow. This is a total of €130 (€60+€70) that I'm having to just throw away to the swines. And LightInTheBox.com has the audacity to ask me to send the items in their original two boxes!!! The Cheek of them!!! It’s more like ScamInTheBox. DO NOT BUY FROM THEM!!!

I ordered a dress on LightInTheBox and it arrived with the material looking like a bed sheet. This was supposed to be my wedding dress. The size was wrong and the quality was shocking. I tried to return and they are giving me some crap that I ordered a made to order dress which I did NOT. I am out of pocket $170.00. Warning! Do not buy from this site they are rip offs.

Found company online. Ordered a couple of items one of which hasn't arrived. When trying to contact them about order it seems now have no orders. Can't get to customer services and now can't get into my account with them. It keeps coming up not the right password. Will never use again.

This company are a ** joke. Ordered 2 items on 6th September/despatched on the 7th according to the site order, after various emails back and forth (they always come with the same crap) delivery was 9-12 days that suddenly changed to 10-12 days. So after 24 plus days still no items. Then and only then did they offer a refund (even that was too much for them, had to wait for them to contact their admin office to start a refund - crap). Now after several more emails I have now been informed I will receive my items on the 1/11/2017... unreal. All that time from China. LMAO.

I purchased three pairs of shoes from the company. After trying on the shoes, I decided to return them all. The website was extremely confusing and sent me in circles over and over around the return. There was no number to call and speak to a person, and the customer service site was extremely confusing and unhelpful. This felt as if it was intentional to prevent people from being able to make returns. I absolutely would not suggest purchasing anything from this company. Had I known about their poor customer service I would not have purchased from them myself.

Like me you probably are searching for this company after your product did not arrive in the 2-3 days promised. This is because, according the courier they use, 2-3 business days is impossible for most shipments. There is ASSUREDLY NOT an unusual delay at the border as they told me. They just promise unrealistic times hoping you will order not realizing the trap that has caught you.

As an Irish person, I have to Post this complaint online. I bought 2 security cameras (dummy cameras) online from LightInTheBox. I paid extra insurance in case the item got lost. The parcel came to An Post and then went to customs. Customs contacted me and said that the items will be released back to An Post. An Post, the Irish postal service lost them (you have to doubt the caliber of An Post staff). They advised me to contact light in the box about a refund. I have, and I am still sending them emails by their ticket system. They are fobbing me off. My only advice is DO NOT PURCHASE ANY ITEM FROM LIGHT IN THE BOX. You will regret it. Even though An Post lost the item, Light in the box are still responsible.

I purchased a Blackview BV7000 Pro 5.0 inch 4G Smartphone. The phone is exceptionally reviewed. Issue is not one with the item, the ad says 4-5 days shipping and processing and that the items was in stock so I paid with my CC. I learned that what they call gold was called champagne and rose by other sellers so within 4 hours I changed saying they could send silver or grey. Well it took 48 hours for a reply to my ticket then I was told they changed the order and it would ship in 2-3 days, then the wait began.

Ordered a bathroom faucet with promised 2-3 day delivery [paid extra for expedited delivery and tracking]. One week later no faucet. Filed a complaint with Lightinthebox.com and no resolution in sight. Since I purchased through PayPal I am hoping to get a total refund... will see!!! Recommendation to always avoid using "Lightinthebox.com" scam company which has been noted on this site.

The prices on this site were very attractive. So, I placed my order in a hurry. I should have checked their credit first. Weeks past, my order are still not here. The tracking site keep letting you play endless puzzle game. Is this a scam website?

This site is fraud site. I had ordered one men's blazer. First they delivered in 20 days that to very cheap quality and cost was 1300. They said, "Sorry for late delivery. We will give you shipping cost back" but they didn't. They just ignore. You can't even contact them on phone. Ticket facility is there but they itself resolve ticket without solving problem. The positive reviews are paid one so please don't buy anything from this website. China they also didn't refund me and they say to send the product to China with a fake address. This site should be spam and blocked as earliest.

It took 3 months for the tattoo gun to arrive in New Zealand, from China. Looked like they just threw it in the post bag with no Instructions! I had no idea what to do with it. It doesn't come with a plug either. So after weeks of emails, I finally returned the stupid thing. I paid $66 NZ and they only refunded me $44 US. How rude is that? The Ink cups never turned up so I wasn't refunded for them. And when I asked for a refund for the postage I had to pay to send it back to China, they told me I would only get 50% refunded on the postage. That 50% of the US dollar which is a lot higher than the NZ dollar. This put me off buying online and as we all say, I wish I came here and read the reviews before I wasted my time and money on LightInTheBox.com. Never Again!

I made a purchase only after watching reviews on YouTube. Apparently, they perform great services to YouTubers to get good press, so they could further scam. I placed my order August 4th... one month and 3 days later, no word. I actually emailed them and they told me to contact them if I haven't received my package by September 17th... really?! I had a tracking number until August 10th and since then... NOTHING! China is a 13-20 hr flight, so I don't understand the 1 1/2 month wait. Anyway, I hope I get my package. That would be $400 I've wasted. I will never order from them again based on the processing/delivery time alone. Who knows what the product is going to look like when I get it. I wish I would've found this forum prior to placing my order.

After one month trying to contact the customer services using Facebook (as our orders don't appear on the historic list of the site which forbids us also to get the invoices from our orders), we are sad to realize that there is no after sales service available to contact in any way, and that the local correspondents on Facebook just don't care about it. This is getting much too difficult to deal with a company which even doesn't give you a way to contact its customer services if a problem occurs on your delivered items. We will so in the future contact other suppliers to get this type of items.

Experience was horrible. I think this is some Chinese scammers. So, they keep on delaying the delivery of the package and I cannot even track it. I ordered it July 5 and still do not have it. Just do not use this one for online shopping, they are just gonna get your money for sure. And one thing, they do not have any customer phone number you can call to, that alone is already suspicious. But, sigh, well, lesson learned. Hope their website will be taken down.

I ordered the hand oil-painting wall picture from their website which showing the picture size I wanted. After paying everything with my visa card, the confirmation email was showing the picture size is different and they sent me wrong size one to my home. I talked to them many times regarding this matter, they asked me to pay postage myself which I did not agree to do this because they made mistake and they are supposed to take full responsibility. The argument end up with their ignoring and they closed our conversation without any notice. Very bad experience with them and I wasted nearly $150, but I will never order anything from them.

Bought a dress from LightInTheBox and once arrived, quality was a total crap. Complained with photos and was asked in order to be refunded - send the product back to their logistics center. Did that - and all tickets were closed. Complained, and second ticket were closed. Complained again... do not think this will end well. No news from the LightInTheBox, silence. This company is crap, and has very bad service. They do not even target to serve the consumer - they just will take your money, and be silent with the problems. They have no quality control for the products they ship, but customer service that helps you with the problems. I would not advice to trust them.

I ordered a shawl in June for wedding in October. It tracked from country of origin on June 20. July 24 in country of destination. After that could be anywhere in the world. Contacted LightInTheBox and got 3 tickets (complaint resolution). All the same stock answer: "Sorry for the long delay...not normal. Check with your post office...after 60 days we will help" and on and on. I am fed up. I want my money back or the item in next week or filing a government complaint. DO NOT order from here. Especially if it is from a special occasion. It sounds like I have a month to get it but I need to have it made into a shrug and I am losing time especially since they do not even know where it is.

Company advertised 11-14 days shipping. 20+ days later, told me it could take up to 40 days because of the weather or customs. 40+ days elapsed with no delivery, so they simply updated estimated time to an outrageous estimate of 60 days. After asking for a refund, they simply stopped corresponding with me. This company is a ripoff and misrepresents their delivery time. I can't comment on the product because it didn't arrive. No refund and no product. They entice you with low prices, take your money and then make excuses. Stay away from LightInTheBox.com. P.S. They can however, be counted upon to send you daily emails trying to sell you stuff. This is the worst online company I've come across thus far.

I placed an order two play station 4 hand-free and never received it. After several email back and forth with customer services no solution, very unprofessional in practical. I told them I no more need item and refund me but they still told me to wait another 30 days :(

I paid for expedited service to be shipped to me in 3 business days and received nothing. I put a ticket in and they make some excuse and end the letter by stating if I don't receive it by 9/22/2017 to contact them a month and a week later. These items were needed for class, I had a assessment and if know I wouldn't have received by the 15 as they confirm with a extra 20.00 price for expedited. I would've shopped elsewhere. These people are rip offs. Stay clear. Do not shop from them. They have no intention on good service. Very angry and out of 66.00 and a failed assessment due to not having supplies.

I ordered a router from them, which was marked 24 hours to ship and paid for 2 day delivery service. 4 days later, it was marked shipped - but strangely enough there was no tracking record showing that the carrier ever received it. I complained repeatedly, and when I got fed up and asked for a refund or chargeback, lo and behold, the carrier received it. 11 days later. I still don't have it, though. So this could get worse. They're scammers. Stay away.

Ordered XXXL women goat skin vest with fake fur as per the size chart. Item received but 25cm (bust size) smaller than the chart. Suspect the size tag was fake. Returned the item back to China which cost me $22. After 48 days they refund the price of vest $52 only. I lost total shipping cost of $41. Very upset & feel like have been cheated. DO NOT USE THIS COMPANY.

I ordered 3 no. SWIFT Outdoor inflatable loungers. Order No.: #** on Monday 10 July 2017 from LightInTheBox.com. I'd never used the company before, and I checked out the customer reviews (as I always do) - which seemed to show the supplier was OK. LightInTheBox.com specifically promised a delivery within 3-4 days. I needed the items for the following weekend, so this seemed to be just what I wanted. When the items didn't arrive on time, I went back to the company's website to find out why, only to discover a message that told me it wasn't possible to track the order, and I should refer back to where I had ordered it - which led nowhere! I started to wonder what was going on.

Quality and workmanship is very poor of the wedding dress. Their website do not list any phone numbers. Their ticket resolution process is not prompt and no follow-through. Tickets are closed without any resolution. Return workflow is very lengthy and cumbersome. Packaging do not have instructions on where to return the item. Product return form is never mailed. Repeated requests in vain. I would highly recommend PayPal not to do business with such a vendor that is not honest and do not know how to service their accounts.

I wish I had read this lot before I got conned into dealing with this bunch of thieves. All we were ordering was fidget spinners (the latest craze for kids). They took a lifetime to arrive, even though the site said 3-4 days, and then one of them fell to pieces inside 10 minutes. Good job their website is so carefully constructed to make complaining almost impossible, though from what I have seen on here they don't give one anyway. If you ever think of buying anything from this lot, for heaven's sake think again. Anywhere is better than here, unless you like wasting money.

This company is totally fraud which steal money from customers if you make a big purchase. Mine was made on June 11, they gave me tracking number with inaccurate information then kept changing the delivery time 3 times. It's going to be almost 2 months and I haven't received anything yet. I already asked for a full refund and I'm still waiting for an answer.

The end of May I ordered favor boxes from LightInTheBox.com. The description on the website said expedited delivery in 4-8 days. The boxes arrived the end of June (after my wedding) date. I sent multiple e-mails prior to the wedding re delivery. I received only one response where they stated delivery in 4 weeks, not the 4-8 days. The company ignored my requests about how to return them. I am going to pop the unopened package into the mail and pray for the best. The lack of LightInTheBox responses shows they are not interested at all with customer satisfaction. I would not recommend this company to any one. In fact, I rate the company as 0 on a scale of 1-10. Please do not order from this company (for your own peace of mind).

They took 7 days to ship the item from China, then no tracking updates for 10 days until it arrived in NY at a USPS facility. We paid for "expedited" shipping for delivery in 8-14 calendar days. It took 23 days from when they confirmed the order. When the scheduled delivery date had come and gone, we asked for shipping status and their customer service responded that instead of the quoted 8-14 days it could take 26 days or more. Despite many attempts to unsubscribe from their e-mail advertisements, we still get an average of two a day. I have since blocked their domain name at our ISP. AVOID LightInTheBox.com!!!

I purchased a kitchen faucet with and led water-powered light. It started to fail after a couple of years (led light on nozzle) so I contacted the company to ship a replacement nozzle. They did not get back to me with a solution so I had to guess at replacement parts, waited until four of them shipped from China, took forever, and they are wrong!!! I am angry that I could scream!!! They provide no phone number contact (that might have helped). Now, I have to return these items!

Ordered 10 days ago (for 5 day shipping) - still "processing"!!! Very disappointed. They have effectively ruined the event I was ordering the items for as they took over 1 week before even notifying me that there was a problem with the order. I was expecting to receive the items before now and I have now had to cancel the order, with no chance to get the items I need in time now. AVOID THIS COMPANY!

Bought 2 different pairs of dance shoes, size 6. The sneaker dance shoe fit correctly but did not have dance soles and description did not detail this. The second pair fit like a 5. Contacted them to return but they claimed this was "custom fit" (there were no custom choices) and would not exchange for correct size. Their descriptions are inaccurate and misleading and their customer service is worthless.

I ordered an Android box from these clowns. I opted not to pay for delivery as it would be free with a 14 to 28 day delivery. It arrived the days after I left for a trip to the UK so my next door neighbor picked it up for me. When I got home I learned that there had been a COD charge of $13.39 for my "FREE" delivery. Do not deal with these **.

Bought my order on 23 May and received on 28 June, and to my GREAT disappointment & dismay, the material and workmanship is to my wild imagination, bra was so tiny that it could only fit a 9 yr old girl, top was too short it barely covers the navel and blouse was too wide with narrow sleeves. It just don't look the same as shown in the online picture. They want to charge in USD with no standard. Even Ethiopia’s labour standard is much more better than China. My advise: DO NOT LET THESE SCAMS AKA CONMAN TO CHEAT YOUR MONEY LIKE HOW THEY SUCCESSFULLY DID TO ME. You don't even get to see the light in the box too.

I bought the LED lamp for 18 dollars. It took 1 month for delivery. Eventually when they call me to pick it up, they told I have to pay 20 bucks more "taxes". I return the lamp. So, the company charged me for returning service. Now I have 0.36 dollars. Big SCAM. LOOK on different sites as eBay or Amazon - they are much more reliable.

I ordered a wig on May 21st, 2017, I am still waiting for the wig to arrive. It is a good thing, that I didn't spend much. But this is the first and last time I purchase anything from LightInTheBox.com.

I bought 3 pairs of shoes, each pair was a different size, not the right size. I returned them along with the necessary paperwork, photos, explanation etc. It cost me $50 to send them back. Within a few weeks they verified by email they received the goods. I initially bought the shoes through PayPal. I put in dispute. It was not accepted because PayPal said the tracking number was invalid, even though I have the receipt number from Australia Post AND the LightInTheBox email verifying returned goods. NO REFUND.

My experience with the company has been the same as everyone else that is speaking on this forum. I had ??? Ordered two jackets worth 41 dollars and have received only one and that turned out to be a women's jacket. To get a refund they are making me send back the jacket and who knows they still might tell me that they did not receive it. Bottom line is that they have screwed up and unwilling to take responsibility for their actions.

I bought a toy for my kid, it was $27 USD, then I paid $20 for express shipping. I place the order. 5 days go by and no update or item in my hands (express was 2-4 days shipping). I request the order be cancelled, they replay that it was shipped already and they say I put the request in after they shipped... (this is a lie as the messages from their help desk have time stamps that I submitted the day before they claim they shipped.) The next day I get notification from the shipping company that they have received the item for shipment. 5 days later still no item and I got slapped with $18 in customs fees before DHL will deliver. So in all a $27 toy for my kid ended up with another $38 USD totaling $64 USD or $86.09 CAD. Was told I would have to pay all the shipping and customs to return it so that's not gonna work. DON'T GET BURNED BY THESE GUYS!!!

I bought two item after I have opened an A/C with them. So I paid for one pair of shoe and one perfume. The shoe was delivery but the size was one size smaller compare to what I order, so I send it back to CA as the instruction. After one month, they said they never receive it!! Now they began to ask for the tracking number, paperwork to prove and so on. You know what? They will never pay you back. That is the bottom line. Second item, I never receive them. No refund at all. Question was, why we have to deal with company like this? You buy you fool.

I receive messages from customs that they have packages and need to charge me. I tell them to contact authorities and refuse any import from LightInTheBox. It has been 2 months since I placed the order and LightInTheBox still sends messages (every other day) saying "your package is on its way" and packages and they kept charging my credit card (~700$). They are a complete scam, I never received any money back, and no 100$ either.

I bought an item from them over a month ago. I get the same answer every time. They have even given me a tracking number but it goes nowhere but to China. I will say this. If you like getting made and have your money stolen from you then I would say go and buy from them but if you don't like getting mad then you better stay away from them. Far, far away.

My order ($182 worth) was placed over 3 1/2 weeks ago, it's still not arrived, it has been in customs for days, and I am bracing for the worse now that I have read all these bad reviews. I will never order from these people again. I will shop from here the US, I had no idea where it was coming from. I feel like a fool.

I placed a order for dive suit (55 USD) and dive socks (8 USD) + transport 17 USD. The day later I received a message from LightInTheBox that the dive suit was not available anymore. Same day I cancelled the total order as transport cost for only the socks was not in proportion. This was not possible as the parcel had been shipped already. A few days later DHL delivered the parcel claiming 15 USD customs charges. (This for socks value (USD?¿?¿) I did refuse the parcel and claimed full reimbursement from LightInTheBox as credit card had been charged yet. Reimbursement is not an option. This company is a full scam.

If I could give this company a -0, I would. The verbiage is misleading and I will be contacting the BBB. I placed an order for fans and chose the 2-3 expedited shipping. On 20 May 2017, I placed the order only to find out, the hands fans would not be shipped until 29 May 2017. This is not what the companies purchase order states. This is why Amazon is going to be around, they are clearly transparent when dealing with the consumer. LightinTheBox, you should change your name to Darkness. I should have read the reviews prior to dealing with this company.

I placed an order for two bathroom faucets, and, still perusing the site, realized I wanted the faucets with the matching sink closures. I canceled the order and later confirmed, using their data logger, that I did this within 8 minutes of placing the order. They required an explanation in the cancellation ticket, so I mentioned that I was replacing the first faucets with the ones we really wanted. The next day I received an email saying that the order could not be canceled, because it had already been shipped. I had a hard time believing that they had shipped within 8 minutes. In fact, later in the day I received a notice that the item had shipped. The "can't be canceled" message actually arrived 10 hours and 5 minutes prior to the "item has been shipped" message.

I ordered some placemats on 3 March 2017 - No delivery to date as at 22 May so roughly 70 days later. LighInTheBox keeps fobbing me off by asking me to wait and closing any ticket I raised. I feel they have no intention to admit responsibility or to reimburse me. Very very disappointing.

They sent me women's clothes instead of men's clothes. I requested they refund the shipping of the items when I returned them. They did not give it. They refunded me the price of the clothes and closed the ticket, so I can't reply to it.

Another bad review to add to list of complaints about this company. Made a purchase of $90 (before I read the reviews unfortunately) and close to 3 months in I have not received my purchase. They refused to give me a refund, despite the shipping carrier admitting they lost the package. I had to talk to my bank about refunding the charge. They are awful!!! They tried to dismiss my complaints, and wouldn't get back to me. It's not worth buying from them.

If there was a minus 5 stars option that would be my response with these **... I have ordered a tattoo machine, on May 2nd order was placed, May 4th payment was taken, May 5th the ** was supposed to be shipped. Today is May 17th and I haven't received my package. I emailed them about the issue and their automated system created a ticket to solve the issue, and called UPS and they havent received it there either. I'm asking for my money back and no response whatsoever. I been looking for their customer service phone number but I havent find anything, all the number I have called are out of service... This is the worst website ever... I rather keep buying at AMAZON... First and last time this people take my money.

My first purchase of earrings was fine. An order I placed last evening due to getting a notice... "YOUR CREDIT OF $75 will expire at midnight." So I thought "I don't remember having a credit". Well I didn't have a credit... I contacted customer service immediately after a credit card charge showed up on my account of $151.00. There was no discount, just a fraudulent scam to get me to buy more items. I got another email from them this afternoon thinking they had made things right and cancelled my order, when in fact, those orders had shipped already!

Purchased makeup for my daughter, it said 5-7 days. Ended up over a month. Then the makeup case came broken due to poor packaging and the makeup itself, truly cheap. I order brushes for myself that came in an Hello Kitty can which the brushes itself seem fit for a 2-year-old. Complete waste of money!

I ordered some magnets and toys from them two months ago. I should have read the reviews first of course. Still waiting for my maggies! They reply to my inquiries with a generic response and now say that it could take another 60 days. What!? After reading the reviews I see this is typical of them. Jerks! I would steal their lunch money if I could. Jerk faces.

I ordered a set of sheets that were advertised as "100% Cotton". When received they were clearly a "Polyester/Cotton" blend. It said so right on the tag which was sewn into the sheets! When I contacted them they fed me some sort of bull about, "Will have to check on their quality control." and then they marked the ticket as "RESOLVED" despite the fact that I didn't even respond to them. I'm expected to pay for shipping to send them back and then they will "decide after inspecting the item" as to whether or not I should get my money back... right! THIS COMPANY IS A TOTAL FRAUD. After reading these reviews it seems like they are misrepresenting ALL OF THEIR PRODUCTS. There is one positive review here on ConsumerAffairs and I guarantee it was written by one of their staff members. DO NOT ORDER FROM THIS COMPANY.

I ordered a dress that costed about $80.00 then I want it to ship out expedited that costed about $20.00. The dress was expected to arrive in about 2-3 days. I ordered it on Apr. 28th and on the same day the LightInTheBox took my money in all about $100.00. The dress didn't come for a week. I contacted them by email (the only way) and I wanted to cancel the order since I needed the dress for an event which would be in starting in a day. The responder, Yvette, kept on telling me that I couldn't cancel the order and if she cancel it now, the company would charged me 50% of my money which was about $50. I told her that it was the LightInTheBox which broke the promised NOT me. So how come she would charged 50%. Yvette wrote back and told me that it was my mistake, NOT the LightInTheBox mistake. And she would help me to complete my order and send out on May 16th and expected for another 2-3 days delivery.

BEWARE OF TERRIBLE COLOR MATCH TO THEIR WEBSITE COLOR SAMPLES. Received 3 bridesmaid dresses that I ordered in Burgundy color (from their chart). What I did receive was three "RED" dresses. Now they will not refund my order. Terrible company with poor customer service. Stuck with this color. See attached photo for yourself.

This has been an absolutely HORRIBLE experience!!! Nowhere on your website do you disclose that the merchandise ordered would be coming from China or that there would be international fees charged in addition to the cost of the order!! Your shipping dates are absolutely OFF and very misleading! In the description of the item I ordered, it states "100 Pc Decorative Flowers" making a consumer think they are paying for 100-PIECES, and yet it is for ONLY ONE! ONLY ONE... Why would anyone in their right mind pay for ONE flower to be shipped from CHINA and wait damned near 3-weeks to get it??? Only someone who was defrauded by your company through its con-artist website. This entire experience has been one HOAX... Absolute FRAUD!!! You should not be allowed to sell anything in the United States!

This was the first time I ordered from LightInThe Box and it will be my last. The hat I ordered was not at all like it was pictured on the website. It was on sale and the price was good, but the quality was horrible. The packaging was a joke and the hat came all smashed. Also my credit card number was stolen and they tried to charge several hundred dollars, although my credit card company recognized it as a possible fraud and did not allow it to go through. However they did manage to hack into my online credit card account and stole all my rewards (over 12,000 points) and used it to get a hotel room. It's a terrible company. Do not order anything from LightIntheBox!!!!

DO NOT order anything from this company, they are horrible and won't exchange anything. I ordered a straight up size 4 dress that was NOT custom tailored and they would not exchange it for another size saying they don't exchange custom ordered dresses. Where they got that from I don't know. I did not send them any measurements!!! What a horrible customer service and buying experience! Dissatisfied customer. Will never order from them again!

I ordered lights from this website and paid for shipping insurance. When the items arrived they were broken. They offered me 50% discount on the product, but I still had to pay for the incompetent shipping despite the fact I paid for insurance. Customer service were not willing to assist beyond this. Very, very dissatisfied that I had to pay $70 for shipping an item and that no responsibility was assumed for the fact shipping incompetence caused the item to arrive broken.

Ordered two pairs of sneakers. Received one. Continuously fill out ticket to msg customer service which is the only way feasible to contact. Never receive info on sneakers. Billed to my credit card but not sent. No one to resolve with and no helpful info from them. Terrible company to deal with.

This company turned to be an absolute nightmare for me as far as delivery and customer service. The quoted delivery time on the goods I ordered was 5-8 business days. After 10 days I received an email saying that the package was delivered, but in reality it was not. Tracked the package using the tracking link and showed the same, package delivered. So, I opened a ticket on the LightInTheBox website and got a computer generated standard message saying that I should wait my package is probably delayed a bit. OK.

I first purchased a Jr bridesmaids dress and a pair of shoes for my daughter for a family member's wedding. My initial order actually arrived pretty quickly. No complaints there BUT they sent the wrong shoes. Not the wrong size but a completely different shoe than I ordered. The dress was a tad too big, which was not their fault but I immediately contacted them and wanted to return the dress and shoes and get the dress one size smaller. They told me that the dress was "made-to-order" and could not be returned. There was nothing "made-to-order" about this dress. It was a standard size in a standard color that shipped within 36 hours of me placing the order. The dress had never been worn, altered, and tags were still on. In fact, I contacted them the very day that I received the dress. After throwing a fit and threatening to do a chargeback on my credit card if they would not accept the return, they finally agreed to take it back.

I ordered 2 ball gowns on 1/28/2017 for an event on 2/17/17. I paid $34 for 2-3 day expedited shipping. I kept sending "tickets" with no response from the company. I finally received a response when I threatened to file a complaint in March. I wanted a refund because the event had passed. They shipped one dress, I received mid March. I contacted them again about the second dress demanding a refund. They have an excuse for everything. I was persistent and sent them a copy of my filed complaint with the attorney general. Miraculously, a refund appeared in my Light in the box account. They never notified me. I needed to find it. Then you must request it be put back in your bank account/card another long process.

This is my first time ordering from LightInThe Box website, and it will for sure be my last. I submitted tickets for two complaints and at no point was their "Customer Service" at all concerned with truly resolving my issues. Firstly, I paid extra money for express shipping in order to receive my item in 2-3 days from the shipping date. I did not receive my item until 7 days after the date it shipped, which was days after the event I purchased them for. When I finally received the item (shoes), I find that their US shoe sizes they advertise on their site are not correct, they are in fact SMALLER... and now, I'm stuck with "customized" shoes that do not fit and they will not allow me to return them. Seriously frustrated and disappointed in this company. I'm not sure how things work where they are, but where I am, it is clearly deceitful to sell an item using false information.

These ppl are cons. They are not legitimate. I order products and never received it. It has been over 6 weeks now, never got my money back. They never respond to emails neither do they have a telephone number. I am not the only one having this problem here.

I order and pay for a Stainless Steel Stove Single Camping BBQ Hiking Outdoor Picnic at 22 $, and they send me only a head burner for camping stove at 7$ value!!! I paid also 8$ custom tax for the value of order!

Having paid extra for fast postage of an item - I am still waiting on my product 5 days after the promised delivery date. Before purchase I was told it was 5 - 8 business days - we are now 13 business days and counting. Their customer service is appalling. When I contacted them they just said "Actually it could take up to 28 days. Thanks for your patience." DO NOT pay extra for delivery - it appears to be an absolute sham. I will review my product when [and if] I get it.

Wow where to start. Ordered a Xiaomi m2 wristband. 12th March 2017. Included extra for DAD shipping. Shipped in a couple of days or I should say marked as ship. No cancellation allowed after shipping. By end of March raised as goods not received. Ticket got back in progress message, but suddenly new tracking number appeared with I suspect new Xiaomi m2 sent. It got to the UK 4 April, and then a demand for extra £15 from the carrier for UK duties. This despite goods under £135 being import duty exempt!! So short story is despite it not being clearly stated the goods are coming from China. Don't use PayPal. It transpires that there is no cover from them for goods not bought from eBay. Also PayPal very difficult to deal with. Will be using visa in future where this a guarantee. Do not use this supplier unless you are prepared to lose the money. Very poor supplier not recommend.

Unbelievable. Go and buy these things in better places. I have had such a bad experience buying through LightInTheBox I will never buy anything there again. They told me that my order (that should have been an express order) is late due to high demand and that it will arrive to the warehouse after a few more days. After a few days they said a few more days and a few more. After two weeks I received a message that there was a "customs issue" and that the package came back to the warehouse and that they are canceling the order (when just the same day another representative told me that the item did not reach the warehouse). Shameful deceiving behavior. Look elsewhere.

Kindly, I recently purchased a pair of men's shoes at a very fair price and my item arrived on time and in good order. This kindly company is based in China. The furthest I know: good. Kindly, I love China. It is a lovely country with excellent citizens. Kindly, I am granting this review to lend credibility to positive experience with this company. Thank you.

Will not be using this company as ordered shoes for myself but were too small even though stated my size. Asked for replacement as a bigger size but, these were still too small. Opted for a refund as postage to return items were too expensive in October last year. Still waiting for a refund even though have been communicating with company. I have had no joy and will be complaining to founders of company. This company should not be allowed to trade in the UK.

This is my first-time ordering from this company. Placed order on 3/18. My cc was charged on 3/19. On 3/21, I check to see how much longer would the order take to ship. They said, "we are waiting and will process soon." On 3/25, they said they are waiting from their supplier to see if they will get item or not and don’t know when they will have the item to ship.

LightInTheBox has refunded partial value if purchase as promised. Issue resolved.

I receive partial of my items. Never received the rest of my item which was $68.00 worth. Kept contacting them. It seems like its messages that are premade. Doesn't make sense. I can't sue them cause it's a waste of time and money cause they're located in China. I suggest no one buying from them. Don't do expedite. You won't get refunded. If you get your product good but don't accept it to come 2 to 3 business day that will never happen. This web page is like shopping at your own risk. Buy better thru Amazon. It's more legit and you actually talk to live people. LightInTheBox you will never talk to someone live.

I have never written a review before but felt compelled to warn others. DO NOT BUY from this site. I ordered a Bridesmaid dresses for my 4 year old daughter paying for delivery within 8 days. Over 3 weeks later I am now informed my package is in the country but I have to pay an additional £30 to have it delivered as the company are not declaring to customs the true worth of the items. A child's dress that should have cost just £47 now is ending up costing £77. The customer service is awful and in the end they totally ignore your messages. As the dress is obviously for a wedding it has been very stressful due to the poor communication. Please save yourselves the stress and even if you are paying a little extra from somewhere else at least you will have the peace of mind that you won't be send an extra bill.

First of all if I had checked the review for this website before ordering I would not have done it. This company operates out of China. There is no number to call and the total experience so far sucks. I paid for 2-3 days service. It's been more than a week and I still don't have it. There is no way to complain so I guess I am just going to wait and see if get it. PLEASE STAY AWAY FROM THIS SITE!!!

I ordered ONE product. A baby monitoring camera that was specifically meant to link to any of your tablets or smart phone via wi-fi in order to not have any cumbersome cords etc. They sent us the wrong product. I guess I can say at least they managed to send a camera! But it is completely the WRONG one! But joke's on them because the one we ordered was a simple $30 camera and they ended up sending us a MUCH nicer DVR camera home security system (approx. $130)! The only problem is that it requires setup and cords.

Horrible - paid premium for 24 Russian Piping Tips to decorate cakes and when I received the package, it only contained 12 tips and the bag inside the mailing envelope had a huge tear. Meaning it was defective from the factory before it was even sent. How could they have not noticed it? Plus, I could not log into my account (had no account even though I had received merchandise) but I found a way to send notice. So I get an email stating that they had sent another and if I didn't receive it to let them know - except I did NOT receive anything and I have no way of contacting them because for some reason I do not have any order under my name. There is no way to contact the company so I am escalating it to PayPal. Hopefully they can get my money back. It's no wonder I do not order anything online!!

I've received after almost 3 month the shoes and then paid 50% more to the customs/taxes etc... I'm living in Canada. The customer service will be prompt and say whatever you want to hear, but in time, don't expect to speed up. The photos are good and the quality is the second hand. The price is small. What can you expect!? IF you order have patience and wait for couple of months when you'll have the products from them. I think for duty free and taxes you should buy the insurance (I've declined) and I am not sure, but possible you get exempt for duty free.

I ordered a dress on February 14th and never received it. I cancelled my order (since it has not even been processed). It's a trap people! You only have 24 hours to cancel an order and even if you never get it? They will not give you a full refund. They won't make the item until you've paid for it. It takes 20 days to get said item but you can only refund it 24 hours after you paid for it. This is a scam! A total ripoff! Run away fast!!! Look at all the other bad reviews if you don't believe me!

The buying process is perfect. There is the possibility of adding shipping insurance, which means that you will be refunded the customs costs. They always give you an answer and try to leave you satisfied.

I ordered an ice skating dress on Jan 25th for my daughter's competition on March 5th. Figured this gave me plenty of time to receive and decide if the dress I ordered will work. The website said it would be 5-8 business days which would have meant I would receive no later than February 3rd. To make a long story short, they "said" they shipped the dress around February 24th but it was shipped back because delivery would not ship to a post office box. The website did not indicate this when I ordered it. They sent me an email and text that didn't give me any info only to click on a link which every time I did the links did not work. I searched over and over for a contact phone number in which I could not find and I could never log into a "message" I needed to read in my account. Finally, once I did it was already 4 days before my daughter's competition.

I ordered my product in January 18. I knew the shipping will be slow because the products come from China. I waited, and waited, and waited. Two months went by before I got two of the three products that I bought. The other one is still processing to this date! To be honest, the quality is better than expected, and the products looks the same as in the picture. I knew that their sizes run small, so I order 4XL and they were still a bit small, but not too small. Their customer service does not do anything except making promises and apologizing for the "inconveniences".

I order a package well over a month ago. It has not arrived. They said that they had been busy and it would be here by today. Still, the package has not arrived. They also said that they would not refund the money but give credit.

I ordered several products from this company recently. I kept one and would like to return the other two and receive a refund. I have written to the customer service for a return ticket. I still didn't get a response from this company. I am stuck with two products I don't want. This is so unfair. They sell clothes that are labeled LX too small.

I purchased a dress in December last year. It arrived very quickly which was great but the sizing was wrong. I contacted LightInTheBox (via email) and they said if I returned it they would refund my money. I did just that, I went to the post office and sent it back to them via tracked airmail and I have kept all receipts of this. When I got notification that my parcel had arrived at their warehouse, I waited a few days for them to contact me which they didn't so I contacted them. They informed me they had not received my parcel and would not be refunding me anything. I provided them with the receipts stating they had in fact received them and now they keep sending me the same emails saying they never received my email and can I send it again. This has been going on since the 7th of January. The dress cost me AU$200 + the cost of sending it back. This has been my worst online experience ever. Extremely unhappy.

I ordered a mother of the bride dress using the measurements provided by this company. When the dress arrived not only was it too large but the color was incorrect. In addition, It took almost 3 weeks and several emails to find out where the dress was and when it would arrive. As to no hassle returns as their website touts, that did not happen. They first suggested I have the dress altered and they would give me 20 percent off the price. When I told them the color was wrong too, they told me computers are different and could be the reason for the different color. They wanted me to take photos of the dress in natural light and send it to them. I refused and requested my no hassle refund.

I never write reviews due to lack of time which is why I ordered via internet. I ordered from this site knowing nothing about it... big mistake. I ordered 2 coats over two months ago. Just got tracking info currently shipping out of China. It will be summer by the time the coats arrive here. A couple of weeks after I ordered I received call from American Express fraud protection that charges had been attempted with my AmEx number in Japan. I had used my American Express for this purchase. This was the only unusual place I had used this card. I'm definitely linking the two together. I will update when/if I ever receive the coats. I will not use the site again as it takes too long for items to arrive, greater than 2 months is extreme. I don't have confidence in the site/company secondary to the issue with my credit card account. Lesson learned, read customer reviews before wasting time ordering from internet store based in another country.

I paid for expedited shipping, which they said would take 2-4 days. When my package didn't arrive, they told me it normally takes a week. Why did I pay extra? The stuff comes from China which always takes longer than anything - I've never gotten anything in less than 2 weeks - if I'm lucky. I still haven't received my order.

Ordered a pair of light-up shoes for my daughter for her birthday in early February. Site says 10-20 business days. Shoes never arrived, so I emailed them. "Oops," says they. "The shoes were returned to us by Customs." REALLY?? I call SHENANIGANS on that excuse! Wonder if they were going to tell me, or just leave me hanging out there waiting for shoes that weren't ever going to arrive? At least they offered a refund. It's too late to get them in time for her birthday now.