LightInTheBox Reviews

Everything was easy. I get reports about my ordered items, when they packed, when they send etc. Everything came earlier and in good shape. I pay the money with credit card, no problem with this either.

Very good buying experience! Excellent products as advertised, in addition to fast and efficient delivery. The shopping experience is one of the best I have ever had. It had insurance that protects customer’s purchases. Highly recommend to everyone!

The item was arrived in time, and it exactly what it was described, right color, right size. The product is really warm and comfortable. The item was arrived in a recorded delivery parcel. No surprises. Great deal. I recommend.

The size table is quite accurate, the sport wear I ordered fit well and matched as described on the site. The color was really nice as well as good quality and the product arrived within the delivery window.

Great store, the delivery is fast, it have really good prices, and the support is fast and responsive. The phone I bought, Leeco LE S3 x522, works great, really good bang for buck, 10/10 for the price.

Amazing product and as expected. Very timely delivery. The color was as expected and quite spacious. Gifted to someone and they loved it. A must go product and very efficient service. Will definitely go for them again.

All items purchased are of good quality standards. All shipping was moderate to fast. My experience was a positive one with and I would definitely utilize also recommend to family and friends LightInTheBox.com for shopping needs. Would purchase from this company again.

Service team response is excellent. They will email you the next day regarding your questions asked earlier. I also received my free gift after reviewing the website earlier and am very pleased about the same. Good prompt service.

Hello. I want to write a positive review about the store LightInTheBox. I order from them often, recently ordered the phone LeEco Le 2 X526. Not only was the phone cheap, it’s also with great features. In general, having paid the order, I received it in 2.5 weeks. The phone turned out to be working and still pleases me. The store has very good technical support, sociable and cute. The best store of the best!

A good store, I occasionally place orders there, not always fast delivery, but occasionally there are very interesting sales, for which I usually buy. I find out about the sales in the telegram of the ChinaGoodBuy channel (**). Thank you to the store for the discounts! At the last sale I bought a set of sensors Xiaomi. To this day, I have not seen prices cheaper than I bought at a sale. Of course, now the price in the store is higher than everywhere else, but on sales there are very good prices!

I liked working with this site, despite the fact that it was my first time visiting this shop, there I ordered woman's watches and they arrived without any delay and worked well, also I may mention that watches have a good quality. I enjoyed it very much. Everything was great!

I bought a couple of phones in this online store, everything is generally good. Sent on time, Belgium Post. To the border of Russia is tracked poorly, but in general, ok. Well packaged and intact. Those support is very weak, late answers and answers mostly robot. In general, I can recommend this store.

Bought a dress from the online shop, choose expedited shipping method, the order was delivered via DHL within 7 days. Paid tax insurance, and get fully tax refund with help from customer service. good shopping experience, I like the dress and the service. Will recommend to others.

Horrible customer service. I’m being trying to returned three pair of shoes I bought from them that I didn’t even open because was not the style I was looking for and after 7 messages (that’s the only way of contact) they said they will return only 70% because of restocking. I agreed just to finally get some of my money back. Unbelievable...I sent package with all instructions followed by them and now they are saying they only got one pair even that I have proof of sending package to them by UPS... I will never buy from them again!

Worst company ever! Waited over three weeks past when they said that it would be delivered and then decided to cancel. Now they are telling me that it may take up to 45 days for my refund. No contact phone number either.

I see a common thread with my experience with this company and those of 683 others who have reviewed. No email confirmation of order. Weeks in, a message that one of 2 wetsuits ordered is not available and instructions to go to "my orders" to get part of my money refunded or use as a credit on other merchandise. My orders has no record of the purchase. Partial package arrives with one useless wetsuit size s/m when I had ordered XL. I am size L and ordered XL to be sure, carefully consulting their size chart. No paperwork or identifying order numbers in the package.

Bought two dresses and added extra payment for quick shipping and some kind of insurance as I knew that it looks quite unsafe... Turned out to be even worse. The first dress was such poor quality that even after fixing with the sewer it still is transparent and just don't lie on the body. The second did not turn up on time so I couldn't wear it for the occasion, tried contacting the company and they just blocked my messages. The dress was just not made to wear as well. PLEASE INVEST YOUR MONEY IN ANY OTHER SHOPS, BUT THIS ONE.

I live in the United Kingdom. Bought a very expensive wig from them for ie £67.00. I ordered dark brown. They sent me out blonde! I contacted them to say it was my very 1st order with them and they couldn't get it right even though the wig is available in about 8 colours? So... Forget it. I'll send it back and have a refund in full...

I’m starting to frown upon LightInTheBox. Customer service won’t get back to me and they constantly ignore my messages. I’ve sent many customer service messages most about trying to change address or just wanting to cancel an order. I have ordered from LightInTheBox before and have received packages, but I have two orders that have went to preparing to processing instead. They took the money then put it as preparing. Then a couple minutes later it’s not. I feel like LightInTheBox is trying to rob me by not getting back to me or respecting my wishes. Hope all can be resolved soon. If not... I’m done.

I ordered a human hair lace front wig and instead I got a cheap, plastic, nappy fake wig that wasn't even a lace front wig. I'm so disappointed and I will definitely be disputing with my bank. DON'T order from here. 200 dollars wasted.

I ordered a lace front human hair wig for 200 dollars and got a cheap, nappy, fake plastic wig that wasn't even a lacefront wig. So disappointed that I spent 200 dollars. Will be disputing with my bank.

I ordered a shirt XXL came in XXSmall, very thin material and pure junk. Nothing like the picture. It also took two weeks to get here. Stay away and don't throw your money away. The shirt cost $20.00 with shipping included.

I ordered a dress a month ago for my wife for her birthday. Paid same time and put the address for shipping to UAE. Initially showed my order and was showing shipped but after a week no trace of order number. Looks like I had lost my 200 AED and would advise everyone to be cautious and be away from this website.

I ordered a dress for my daughter’s Halloween costume 14 days ago. Selected 5-8 day shipping. The tracking states the package is still in China, and customer service is a joke (I submitted a “ticket” through their website, they replied that we would receive the package by November 4th -not helpful for a Halloween costume- and that this would be the 28th day from when the order was processed. They then stated the ticket was resolved and now there is no alternate way of contacting customer service). Buyer beware - Do not order from this scam operation.

I ordered a Halloween costume from LightInTheBox on September 20th. The order for $101.72 went through to my credit card immediately and I received an email that it was processing and once it’s done “processing” it was being shipped “expedited 5-8 business days.” I still hadn’t’ received it as of October 15th and when I emailed customer service they regretted to inform me that "At this time, your order cannot be completed in accordance to the timeline stated in our website.” Which means that it in no way was going to arrive by Halloween. I canceled the order, spent money on a new costume, and received an email from LightInTheBox that I could request an $8 ‘withdrawal’ for my cancellation, or store credit. My credit card company has been informed of this fraud and will be denying their charge.

As with lots of others saying slow or no delivery, I too have had no delivery and have opened a ticket with Paypal. Order stated delivery 'up to 30 days', then when it didn't arrive, "We cannot process refund until after 90 days, case closed." Just a crappy Chinese operation, don't waste your money.

They canceled my order more than a week after I placed and paid for it. They said they were sorry but the item was out of stock apparently even though they were very quick to charge me. They did not refund shipping costs which are expensive due to this being international. I keep asking for a refund and now they are just sending me nonsense avoiding my asking for a refund. They understand how to charge but not refund, very convenient for them. Nowhere on this website does it list that the products are from China so it is deceiving and it also doesn't tell you that your CC company will charge you foreign fee user for purchasing from them. COMPLETE SCAM.

I ordered a Xiaomi car camera from https://www.lightinthebox.com on 18 Jan 2018. I received the item at the end of February 2018 and found the item was faulty. The https://www.lightinthebox.com accepted my requested for exchanging with a working one on 8 Mar 2018. I returned the faulty item to China with economy local Post as per https://www.lightinthebox.com return instruction requirement. After that, I had waited for over 6 months, they did not send any exchange item to me. I tried to chase them, but they asked me for a post tracking number. I could not get a tracking number because their return instruction requested to use economy post. I had lodged a complaint to consumer office, but the problem could not be solved because this company is in China. I lodged complaint to international online complaint service (FTC) as it was shopping online internationally. But the problem is never been solved until today 11 Oct 2018.

Please do not buy anything from LightInTheBox. I ordered a couple of items worth of 44 Canadian dollars and last month and paid 30 dollars duty on that. When I complained they said, "We will give you 50% refund on the duty amount," but they never did that. The higher price item had a low quality and it was defected, so when I submitted a ticket they said I have to pay the shipping on that. At the end I discarded that. DO NOT WASTE YOUR MONEY. IT'S A SCAM.

I ordered a dress. It came in days. The delivery person put it inside my back door so I did not find it for days. There is no paperwork with it. I ordered a 14. There is no label so I don't know what size it is. I can't get a customer service no. I will never order from them again, I just want my money back.

Last year my husband placed an order through LightInTheBox. Packaging was unacceptable, items came squashed, poorly packaging straight from China and poor quality. You need to have a lot of patience to get in touch with them. They make it so hard and confusing to actually return the items that you almost give up. Not to mention that you have to pay to return the items back to China. And it's not cheap. They have conversation boxes with an expiring date so if you are late to reply "ticket box is closed" and you can't get in touch with them. Good luck to anyone who would like to waste their time and money! I have given up!

I ordered two shrugs (#**) on Sept. 13 and they arrived October 4. (I did not know they were coming from China and would take so long.) I normally wear a US women's 16-18, but ordered 22W because of reviews that said it ran small. The picture of the model on their website shows a very loose garment. The opening which goes from the back of your neck, over your clavicle and around to the back is too tight. It is made well enough and wearable but not at all the way the picture showed. There are also no tags on the garment that state the size, material, manufacturer or its origin. I will not be shopping at this company again.

I ordered on Sept 18th a winter coat. I used express service and it came with buttons missing and on the small side. I asked for a return label and it was given and I sent the coat back the next day as they only give you seven days to do so. They have received it and I received an email saying I have a credit! I do not want a credit. I expect my full refund! Ticket number ** has been closed as if they got their merchandise and offered a credit! I just want my money back!!

My order number is **. I had done the payment for a pair of shoes on 12th of September 2018 but haven’t received the shoes yet... they haven’t provided with an option to message them and haven’t given any contact number.

I purchased 4 full body swimwear diving suits for 99.71, and I received an email stating one of them was out of stock. I was fine with that at first. Then, I was supposed to receive the three suits in 3-5 business days and the order never came. I went on the website to find a phone number to cancel the order and there was no phone number. The only option was to submit a ticket. I have submitted multiple tickets but to no avail. I used the same email address they sent regarding one of the item that was out of stock and I sent them multiple emails and there was no response. One, this company is a total SCAM and 2 it is UNETHICAL. I did not know that this company is in China, and if I knew I wouldn't have made that mistake. That's a complete shame.

Placed an order Aug 1, 2018 and paid extra for 5-9 business day delivery. It is Sept 26 and no delivery. After many contacts they refuse to issue a refund even though they stated in an email they would issue a refund if my order wasn't received by Sep 17, 2018. Avoid this company as they do not stand behind their word.

I preordered an Xiaomi M365 Scooter and waited till it should be in stock. After 4 days when it was listed to be back in stock and ready to ship, I got a message, that it is sold out. We agreed on canceling the order and sending back my money, but they did not send back the money! Hope now, PayPal helps me get back my money.

I love, love, love my flashing light tennis shoes. I couldn’t be happier. Well, yes I could, if I had TWO pair of these shoes! I waited 6 weeks for them and it was worth the wait. People are getting concerned about their orders too early. YOUR ORDER IS COMING FROM CHINA! WAIT PATIENTLY. Don’t go pushing buttons and canceling too early. It took about two weeks for a tracking number to show up. It was a China DHL tracking number. In the first few weeks your order is still in China. Be Patient!

Last week, I ordered a toy for my boy as Birthday gift. I was informed the order was shipped but did not know when to receive it. I wondered if I would receive it in time. So I contacted Customer Service department from LightInTheBox. They are very helpful: provide with tracking link and estimated delivery date. Then I calmed down and planned to wait a little longer. They also said would ask the shipping courier to prioritize the delivery. To my surprise, the package arrived yesterday. It's very cute and my boy loves it so much. Thank you, LightInTheBox Customer Service. I really appreciate it. I recommend this website to all!

I bought a Miku wig for my cosplay show, it's really cheap and the quality is sooo good, this wig is very supple and easy to change the shape. It's more like human hair. I'm glad to shop at this website and hope to buy more products.

What can I say? Ordered a Xiaomi Mi A2. Chose Europe Express-iPEGTOP shipping method and it's suppose to be custom free and fast as they mention 5-8 shipping days. And a max of 17 days. The carrier (Deutsche post) received information at the 09-08-2018. The package is still in transit. I hope that I will receive it in a couple of days. I opened ticket and the only thing they say is patience. Guys honestly, never buy again from Lightinthebox. So unreliable. I have so many orders from Banggood and Gearbest and never had a problem. But with LightInTheBox I understood how amateurs they are.

Buyer beware. I ordered and then found out it would not be delivered in time for my event so canceled. They responded with comments similar to "you should reconsider so we will continue with the order." I canceled again and I received "you should consider what a nice top it is so we will continue the order." I responded again with a cancellation request and AGAIN I received "this is so nice so we will continue please reconsider." I canceled again and they responded late evening on a Friday prior to the weekend while I was unavailable "it is a nice top, we are proceeding with the order and intend to ship unless we hear from you within 24 hours" and they shipped. I contacted them again and said "I don’t want the top, do not ship." They responded with "we have now fixed your complaint the top has been shipped". This has caused me no end of anxiety. Do not deal with this company.

Waited two weeks for delivery of some light bulbs which cost £26 and then the post office withheld the packet until I paid another £12 for import duties, hope they are not broken when I have to travel a10 mile round trip to pick them up. Will never use this company again. Avoid like the plague.

Ordered items away back June 4th 2018. They were all too small. Got in touch with them as how to send them back. It took them weeks to get back in touch but the day they got in touch I was going on holiday so could not send them back till I returned. Cost me £11.60 to send back to Poland as that's where they gave me address for, they have now told me they have received my parcel and told me there was a refund put into my bank on the 16/08/2018. Up until today 27th August there is still nothing in my bank, this Company should not be allowed to trade in the UK as all their goods are coming from Hong Kong.

I have asked for a refund for non-delivery of goods purchased from them on numerous occasions only to be ignored and told they are sorry I am having problems and it will be delivered in 90 days from purchase which I did not accept or agree to and asked for immediate refund.

I ordered some items from this company and when I went to check my order it states there is no order. I have the charge on my credit card. I sent the information, proof of my order with order number and the credit card payment to their company. I've not heard back and I'm guessing I will not see my order or get a refund based on what I've read here. Apparently I've been scammed.

Bought an eyeshadow palette on June 9 2018. Right the next day an unauthorized Google Play charge of $7.99 appeared in my card even when I used PayPal. PayPal couldn't do anything so I had to call Google and my bank. Google issued a claim a returned my money. As today I had not received the product and they still sending emails with links that do not take you anywhere. Case this pending in Pay Pal. Good thing I didn't spent a lot of money. It was my first purchase and I wanted to know if they were really a good company. Check the reviews. And do not buy from them. It is a scam company.

In June I had to cancel my order due to a mistake which I made. They promised me a full refund in 3-5 working days. A month latter I received half of it and since then I've never been contacted since after several emails to them. It's now August. The banks can't help as it's below £100 and told me this happens all the time.

Ordered 4 pairs of pants at low price. The shipping treatment delay was not respected. They suggest 4 days and now it is 9 days since I send my order and always not shipped. I have bought the 1-4 days shipping at very high cost! I hope at least that this delay will be respected! I also hope there will be no exorbitant custom fee that are not describe on the website. This company seem to be of very poor quality... I have send an information request about my order and they are supposed to answer in a 24h delay. Three days and always nothing... And if you want to cancel your order, they refund only the shipping and half of the item price! If you want to be unsatisfied, that's your buying choice! Big waste of money...

I bought a dress for my mother in XXXL size, purchase confirmation however did not display the size. Item arrived 29 days later and nothing like the dress on the website plus cheapest Poundland tea towel fabric, uneven stitches, ridiculous form, short. I wrote to customer services requesting my money back and their instructions for pre-paid return or that they cover return costs and I have attached photos. They responded with just 2 lines - apologised for inconvenience and said the dress fits description. No returns instructions. This is an obvious fraud, people making money all over the world from one time purchases, they ship imitations and faulty items. I reviewed the item on the website and my review did not appear, just the opposite - the dress still has 100% satisfaction reviews with lots of ridiculous reviews they write themselves. LightInTheBox are FRAUDSTERS. Thanks.

What a mistake, not once BUT twice... Quality of material horrible, The workmanship of cut and fit, horrible. No continuity on reorder to previous product material. Sizes are seldom close to being accurate using their size guide. Never pay for expedited shipping, takes 10-20 days internally to gather product, then ship. Cuts Svc gives boiler plater answers, packages get lost and put it on the consumer to resolve, expedited shipping/insurance or NOT.

Bought some clothes in a size large. What I got was size small. To exchange the clothes they told me to return them and they would ship new ones and pay the shipping fees. So I did. And the shipping fees ended up being very expensive because they are in China and I am on the other side of the world. So they ended up not paying them. And the new clothes do not even fit that well either!

My order just arrived and they are three size smaller than what I order so I am so angry, I paid tax and everything for nothing... I throw them to the garbage... Never dealing with this company again...

This company are thieves and liars because I paid for 10 items and they delivered 2 items. They tell me that since two items were delivered they can keep the money for the other 8 items I paid for but were not delivered.

Overcharged, numerous texts back and forth with different supervisors, avoidance to refund money or solve issue. Delayed product. No delivery. Very poor shoddy customer service. I will never order from this company again. Buyer beware!!!

I ordered a shrug for a dress. The sizes are completely different. The quality was not good and needless to say, there are no refunds. After several messages back and forth, they offered me $4. Stay away. They are not a reputable company.

Ordered a sports watch band and paid PayPal. Never delivered. The email address supplied does not work. No way of actually notifying them of the problem. I just gave up, which is what they seem to want.

Really disappointed with the shoes I ordered. Not only the product showed bad craftsmanship, I was charged an extra $100 for duty and tax fees. When I contacted the Customer Service, I was told that charges may applied. I would have appreciated to know in advance. DON'T ORDER FROM THEM.

I originally ordered through eBay should of stayed with them!! I was transferred through to another site “lightinthebox” & I was gullible not to realize what was going to happen!! It has been 9 months since I had paid for the products in full & every time I email customer support of no products received it is a automotive response & stating that every complaint I’ve made has been resolved. I still want my products. Not sure how to go about this though???

SHAM! Ordered over $300 in goods - NEVER ARRIVED. WARNING!!! Don't waste your hard earned money!! They use inferior courier companies such as FASTWAY (Australia). If I knew how bad the customer reviews were I would not have ordered. Don't FLUSH your money down the drain. Shop elsewhere...

I ordered a mermaid tail for my daughter while staying in Denmark. Delivery was advertised 4-6 days. I did not receive any shipping details until 4 days after my order and then learned it came all the way from China and not from Denmark! I immediately contacted customer service and was confirmed a full refund upon return of my rejected parcel. But now of a sudden, they want to charge me double shipment and not a full refund, which I am not going to accept! Very poor customer service, a scam in my point of view, be aware before ordering from this company!

Misrepresentation advertising - Small model 'speed formula' race car was suppose to be radio controlled, and it was only an inertia one, roll back, it goes forward. Set of flashing lights, plug for transformer to place into the wall, was an European type plug not US one. I had to go and purchase an US one that cost twice what the lights cost???

Bought a kitchen faucet, installed 34 months ago, since 18 months we have written to them and they supposed to send us parts. TIRED OF WAITING, I asked for a refund. They refuse and said NO MORE WARRANTY. This is an UNNAMED FAUCET, impossible to find parts. Do not buy anything from this company. Shoppers be warned. Spend over 100 $ for a poor quality faucet... never again, finish for me LightInTheBox.

The company contacted me and they promised a refund for my first order, however they still want me to wait two more weeks for the second order, I sincerely hope to receive the order in those two weeks and forget about this. I am glad that the company replied to me and I hope that this will end happily and forget about this.

Horrible after sales, with just ready answers and nothing to deal with the problem caused by the least. I bought a cell phone that on the website reported 1-2 days for shipping after payment confirmation. I paid with a credit card in which the confirmation is at the same time in any online store of name like Banggood, Geekbuying, GearBest and Aliexpress, but with this store I did not have to open ticket and send payment voucher and even then it took 2 days to confirm the payment. Then it took 1 week (7 days) to send the cell being that they were to have sent in up to 2 days.

Do not do business with LightInTheBox. From what I have read and from my own experience this company is a scam. 6/11/18 I placed an order. 6/13/18 my money was taken from my account. As I continue tracking my package is supposedly in transit. After two weeks I inquire with customer service and I am told the order is almost to be delivered. A few days later I receive an email that it has been delivered but I have not received anything as of 7/1/18. When I inquire I again receive the msg that it has been delivered. No help at all from these thieves.

Don't waste your valuable time and money by ordering from LightInTheBox. My worst online shopping experience so far in my life. Ordered a phone and paid for it. They did not process my order even after 2 WEEKS. I asked for canceling my order. After 2 weeks of emailing them every day, they are still sending me template emails that we are facing some technical problems. I have lost my 350 euros, 1 month of time, and lots of time spending on asking for my order or money back. Don't waste your valuable time and money by ordering from LightInTheBox!

I chose to buy a wig from LightInTheBox in dire circumstances (chemotherapy). I paid for Expedited Express which according to their Shipping FAQ should be done via - . However, the vendor chose to ship my parcel via NLPost! I still waited patiently, but 2 weeks hence there is no trace of my order. I have banged my head against customer service and also escalated it to a supervisor. Only to receive a brilliant reply asking me to check the courier tracking website and a shipping amount refund, wait for it, a rewards voucher to again buy from their website!

I placed an order for a RC car. The expected shipping day came and went. About 5-6 days after I ordered I emailed customer service to find out what was going on. They told me it was out of stock indefinitely and they were refunding my money. I wish they would have told me that right after I ordered instead of waiting for me to contact them. Also I searched the site and they had the exact same RC car in stock at that very moment. It was just a little more money. Ridiculous.

Duties were not explain. I wasn't sure where in the world I am getting my parcel from. Rude customer service. Threatening me to accept duties or else they will charge me shipping twice. I Do Not Recommend Anyone Buying From LightInTheBox.

Be careful! Scam!!! I ordered a skirt for dancing, it never arrived, so I claimed a refund. It took forever to get this done and they did not reimburse me the whole amount. Instead they subtracted the shipping fee twice and then reimbursed the rest. Very rude contact and not sufficiently closed the case. Never again!!!

I placed an order (Xiaomi Robot Vacuum Cleaner) in the lightinthebox.com. When I checked out, the webpage said my credit card was declined. So I tried other cards and tried several times. I thought the transaction was not successful. However, I received a notice after from several banks that saying those tryings were all successful. So I ended up paying 5 times for just 1 item. I was so surprised that I didn't even receive any confirmation letter then the company had processed the payment for 5 times with falsely showing "declined". The contact information of this company is hidden and you can never find a proper channel to talk to anyone about your case. I have canceled the orders before any confirmation. There is no reason that they don't refund me! Is there any way to remind people not buying stuffs from this company? They are really good at lies!

I would strongly advise you to avoid this company like the plague. The item took 1 month to arrive although they advised it would take from 6 to 11 working days to get there. The customs taxes were £12 for a £31 order (not their fault on that one but would be good to be warn beforehand), anyhow it makes those items less appealing once you have to add that cost. When I contacted customer service to cancel/return the order, I was told I would be charged double shipping fee. If you pay the custom duty, accept the package and return it, you will have to pay for postage. The refund will be USD 22, which is half of what I paid. So I basically lost £16 for an order that I've not even seen. It will take 4 to 8 weeks to get refunded. I've asked for the complaint procedures but can not get an answer from customer service for this either. I think I've said enough!

As seen in the order, I ordered a black dance shoe. The shipment took a while to come through, it's from China, and they sent the wrong color. I contacted customer service, they asked for the picture, now they said the shoe color match with the barcode, it's the correct item. What kind of logic is that. PLEASE DO NOT BUY FROM THEM! They sent the wrong item and refused to take it back. I wonder even if I pay out of pocket to send it back, they still may not refund the money. They are bunch of crooks. DO NOT BUY FROM THEM.

I ordered for watch repairing spects on 22nd APRIL 2018 and was intimated will take maximum 40 days from the date of order. As per the company's info those were dispatched on 23rd APRIL. Now they are telling it will take 60 days. I am yet to get both the materials. Even if it comes I cannot receive it since will be away from my residence from 8th of JUNE till 2nd of AUGUST. I presume the company "LightInTheBox" is fraud one and collect money from different country's purchasers. I am sure my hard earned money has gone into waste approaching the said company for such purchase.

The dress I ordered was not even close to what I received. Do NOT do business with Light in the Box aka BestSellDress. Same company. They sent me this atrocious looking dress that was of poor construction and in bright red lace with burgundy accents! It clashes and not even close to the color that I ordered. It looked completely different from the picture. Good luck trying to find out how to do a return! When you click on refunds and returns, it says the page is no longer available. No packing slip came with the dress and the return address was so confusing, there was no way to determine if it was even a real address. Shady. Shady. Shady. Wish I would’ve read the reviews first. I only gave a 1 Star because zero was not an option!!!

I viewed two shirt styles at LightInTheBox.com in February 2018. I place an order for 3 shirts. I received 3 shirts 30 days later in March 2018. The shirts were extremely too small. One day after receiving the order, I requested and received permission to return the shirts for a larger size. I returned the shirts to an address in the United States. LightInTheBox notified me via email that my return order had been received. Shortly afterwards, I was notified that my new order had been shipped from LightInTheBox.

I ordered the product 4 weeks and 3 days ahead of needing it and selected expedited postal (extra $) on purpose. The tracking showed it stalled. No help from LightInTheBox. It came 2 days late for my daughter's special occasion. I have messaged them numerous times over 20 days. They reply, but it's as if they never read my responses. Terrible service. The sandals were pricey, but nice. Not worth it. I will never order from them again. I wish I had come to this website first and seen the terrible reviews.

I recently ordered a standard-sized figure skating dress for my granddaughter. I ordered a "Large." Was too big. Followed their rules & submitted "ticket" requesting return & full refund. Dress never worn, & tags still on. Was shocked when company response was "No." Company "claiming" this dress was "custom ordered," and "Made to Order Logo" is supposedly on product page. How can a dress be "custom ordered" when measurements were never provided?

I ordered this dress on May 8th for an event June 4th. I gave them my measurements and it said 7 to 9 days to process and I paid $20 for expedited 3 - 5 shipping. There was a wrong measurement that was fixed by May 12th. They gave no updates and the order still said pending as of May 16 so I sent a message complaint to customer service. We have gone back and forth. I got a supervisor involved that said it would ship no later than May 26th. Now they sent an email that said it will ship around the 29th. So now I need to go find another dress for my event because it will not arrive in time. Their solution was a $10 off my next order coupon. I don't think so. I won't order from them again!

I ordered a 3d printer. Was supposed to be fast shipping 4 to 9 days but it took 7 day to even ship and after that I discovered that they didn't ship it but created a shipping order to make a tracking no. Then after 20 days they canceled the shipment and said that I didn't receive it so it was returned and now they will deduct the shipping cost both ways from me. I contacted the shipping company and they confirmed that they didn't receive the package from the seller.

I cannot recommend LightInTheBox. I recently placed an order for an item that was $8.00. I had ordered something five years ago and in the system they had an old address. I changed the address in the system before placing the order. When I received the order confirmation, they had not changed the address. I then cancelled the order, went back in to change my address again, confirmed that the first order was cancelled and placed the order again with the correct shipping address. LITB did not cancel my first order and subsequently sent both.

** order no which was booked on 16th Feb 2018. I have still not yet received the parcel... Also I have placed the complaint to LightInTheBox app but they are saying, "You will received it in few days." Now it's almost 90 days but I have not yet received the Shoes which I had ordered. I have requested for refund also but I am getting no response from the Company. Initially they had said I will receive in 10 to 20 days.

My daughter brought 4 prom dresses to try. On arrival they were not true to the sizes advertised. Poor quality. The company refuse a refund even though they advertise on their website you can return the products to a address in Germany if order from Europe. ALL LIES. The customer service is the WORSE ever. The products awful. The worse company ever dealt with. Seriously NEVER USE THEM SAVE YOUR MONEY.

I suggest you be very careful when deciding to deal with LightInTheBox. I ordered from them some dresses according to sizes worn in America. Of course, after a long, long time I received the dresses and they were all very small on me. True, they were cheap, but the materials they were made of were also very cheap. I tried to control my disappointment and politely emailed to them to send me a return slip because I didn't want to pay for their return. I send them many emails and every time I did, I got back a message "problem solved." I even had problems donating those dresses to thrift shops because the sizes were not fit for American people. This blog is only the beginning because I'm also trying to get in touch with the Commerce Department. We EXPECT RELIABILITY IN AMERICA.

For all time I made 20 orders, for all I paid for the insurance. I did not receive 6 orders committed in January. In March I tried to contact support, I was asked to wait a little longer. I contacted later, again asked to wait two weeks. As a result, I wrote them on April 13, almost 3 months after the orders I made, the same answer. The store does not return money, technical support is simply missing, as the problem does not resolve. The amount for 6 not received orders is almost 700 dollars.

I am located in Brazil right now. Last week I´ve bought 2 smartphones to send as a gift for a friend in USA. For my disappointment they sent the phones to my Brazilian address. I told them if they didn´t change the shipping address I would cancel my order. They said It was not able to change address to a different country. So, on Apr. 22nd I´ve decided to cancel the order. Even so, on Apr. 23th they ship it to Brazil and they said it was already shipped. If you can avoid LightInTheBox do it. They have the worst customer service in the world.

We ordered a few wall paintings from them. Now, after about one month, it is clear that they have no intention to deliver. We were promised 5-7 days delivery using expedited service. When package failed to arrive, we were given lengthy explanations about storms in China which normally are causing "really huge delays", and were reassured to "keep waiting" and not to be worried. By now: Our package have disappeared and cannot be tracked anymore. And - they simple stopped replying to our emails. We are very sorry to get involved with this "company" in the first place and will never buy from them again. They just stole our money!

I ordered 2 shrugs which were delayed in shipping as many others have complained on this site. Also I followed the instruction to measure myself and I ordered the size accordingly. When they arrived they were almost childlike sizes and made shabbily. I contacted the company for a return label and I was told they are “custom made” which is NOT included in the description at all. BUYER BEWARE! I so wish I would've checked this site out before I purchased anything.

Very bad experience with LightInTheBox.com. Non-existent or rude customer service. I purchased an item from them and paid a premium for FedEx Expedited Express delivery to receive it within 3-5 business days, an option advertised on their website. Package arrived after 23 days. Asked several times for refund on shipping charges - they don't even respond. This place is a joke, stay away from them.

I ordered Tripod for mobile phone by mistake and I canceled after one hour I ordered. The cancellation was approved. BUT the shipping procedure was continued, and few hours later I received email from the company to notice that It had already shipped. I couldn't believe it! Next day I received another email from the company and they apologized that the product has already shipped. They gave me an advice that when I received the product I then should return to the company. When the company receive the product then they do refund.

Ordered package mid January with Shipping Charges & Insurance: Went from China to Germany to Montreal. Sat in Montreal for two weeks. Contacted LightInTheBox in middle of February say, “Your package was shipped WITH tracking. Please allow a few days for delivery. Thank you very much for your kind patience and understanding.”

I have something I paid for and did not receive and it has been over 90 days over. I paid for shipping insurance and they keep telling me "maybe it was bad weather" and check with my local post office. It’s not couriered, it’s mailed so there is no way to find it and they even gave me some tracking number to ask Canada Post about. I humored them, I called. Canada post has no clue. LightInTheBox just wants to wear you out, for you to give up and forget about it because it’s not a lot of money. Well Guess what, IT’S MY MONEY AND I WANT IT BACK! Stop with the runaround!

Dress never received, they won't refund any money. They just keep telling me to be patient and wait. It has never even hit US Customs. It is still in China and they refuse to return my money. I paid extra to expedite the dress for Show Choir. Every other girl has received their dress but us. Show choir is now over.

This is my first and last time I do business with this company. I needed the product in 2 weeks max. When I placed my order they stated 2-5 business days through Canada Post. My order was placed Mar.13 and now it's Mar. 23rd. And tracking Nr. reads exactly the same as 1 week ago. Never again do business with this company, I am talking on behalf of other customers.This company is a scam. No address, no phone numbers. Only talking to the system and they were sending response to the tickets asking to add more waiting time at the point that you completely forget the issue and run away. Be aware of this crooks.

It is impossible to return product. Must have picture of hump inside of shoe sole. Must be JPG. Shipping is terrible. You pay expedited 5-7 days and they process it for 30 days from the time they take money from your account. Shoe size 6-7. I am a 6 1/2. Shoes way too small. Advertisement states leather; it is not leather. More like heavyweight paper/maybe canvas. One shoe has huge hump in the middle of sole, and I have to send a picture in JPG format. This is the worst experience and service I have ever experienced. China is not a good place to order from. LightInTheBox is a MESS.

I had ordered multiple items which were supposed to be delivered within 1 week. I received only three of total five packages. The two packages were never received. It has been 5 months; every time I ask for refund they say be patient. The tracking number they supplied is also wrong on one package that is still not received after 5 months. No refunds, not items. WASTE OF TIME. DO NOT DO BUSINESS WITH LIGHTINTHEBOX.

I have booked a product from LightInTheBox.com on 2 December 2017. They committed several times but actually they just made one after another miss commitment. Till after 4 months of booking they have not give the product not even refund the amount. Requested to every purchaser never make this mistake like me. Never... Never... Purchase anything from LightInTheBox.com... It's a fraud/cheater website... Now it's up to everyone to doing mistakes after knowing the real case...

I bought a figure skating dress for my daughter's first competition. The dress was very pretty but it ran on a small side, so I had to return it to exchange for one size up. However, the return/exchange process takes FOREVER!! It's been 6 weeks as I'm writing this review since I shipped back the product, but they still have not confirmed their receipt of the returned product. Since I needed the dress for the competition, I even offered to purchase a new one before my return is processed, but in the meantime, the price of the dress hiked up and they said they can't offer me the same price I originally paid for. I liked the dress a lot, but this return/exchange process is totally unacceptable.

It was amazing as if they seen my review and sent it by a drone or something. I was upset. Because the lack of communication and the reviews I read made me panic. Thanks for sending products. I rate you a "C". Please communicate better with customer base. Do not leave them hanging. Give exact times of arrival would be helpful. And most important send product in a timely manner.

You can't submit a new, fresh ticket on the website. If you mail, they ask you to submit a ticket. If you want to submit a ticket, it has to be added to your previous ordered order nos. only. The website automatically gives you option of the subject you want to raise your ticket under and you can't give any other subject apart from them. When I was trying to order a product today, under payment method, I clicked PayPal by mistake but I wanted to pay through Visa debit card. Now no matter what I do and close and open the website several times, it shows me payment method as PayPal only and I can't change it. I can't pay through PayPal as I don't have an account in it. If I raise more than 1 ticket, customer service team automatically closes 1 ticket without resolving it. :(

This is the first time dealing with this company, it looked legit to me on the website, so I went ahead and ordered two dresses on February the 9, and went ahead and pay an extra 25 dollars to have them delivery within 3 to 5 business days, so five days passed and nothing in the mail. I communicate with them and they respond to me that 3 to 5 days for deliver after the dresses were made, and it will be no later than March 9, on March 9 I contacted them again, and they send me this mail: "We are sorry to tell you that following item(s) of your Order # is out of stock, and we found that this product will be out of stock for an indefinite period of time. S646309100005 Women's Going out Casual Sheath Dress, Print Round Neck Midi Long Sleeve Cashmere Polyester Wool Blend Fall Mid Rise Micro-elastic Opaque [Color: Royal Blue| Size:M|]."

I placed a $50 order, plus $10 shipping, to Sweden. It has been over four weeks and I still do not have my package. Today I received a notice, which indicates that I will need to pay $28 for customs charges and other fees for this package. This company has been deceptive. If there is the potential for additional charges, it must be clearly stated when ordering, which it was not. I have never had a problem like this with another online store, even when receiving goods from China. I am so upset!

Purchased a TV box on Dec 29 - 2017, estimated delivery time is 11 to 14 business day. Jan.14 - 2018 opened a case for not received the item, got back with an automatic setup message with the weather issue and ask to wait for a month. Jan. 21 - 2018 nothing showed up, opened a case and get different excuse for the delay then ask to wait for another month. Feb 23 - 2018, still nothing came, open another case get the same result. Escalated the situation to supervisor got the same result. Ask for the refund to buy it somewhere else and nothing have done. Keep telling us that the item is on its way and apologizing for the delay but do nothing but make us wait. This is my first purchase from LightInTheBox and got ripped. Never buy from this company again ever! Not recommend to anyone that I know. Stay away from this company.

I ordered a pair of winter outdoor trousers with a 3-6 days shipping. They never arrived. I contacted them and they stated that they had sent them by the cheapest method and will arrive middle of March. I think they are sent from China and they weren’t that cheap. Just to be clear. Winter trousers are not much good in March when the customer needs them for the current cold and wet weather. Absolutely useless customer service. BUYERS BEWARE! I only wish I had done my research better.

There was a sale on this website for a wired Xbox controller. I thought why not and bought it. It was around the winter season so I expected some delay but this is too much. I bought it on 20 November 2017 and as of this review it is 19 February 2018 and I still have not received it. I asked customer service for help multiple time but most of their responses were a copy paste about how the weather is slowing down the package but according to my tracking it hasn't moved since 27 December 2017 and is still in China so far as I know.

I ordered a simple pair of red dress shoes. It has been over a month and I still have not received them and they say I cannot cancel the order because they are "custom made" just for me. Really?? Red pumps. Then the day I was emailing and complaining they assured me that they had been shipped. Well weeks later, nothing.

I ordered this on 4th December 2017 for a Christmas present. When I was buying it, it said 10-12 working days delivery. Once I’d ordered it said 10-18 days delivery. I still have not received it and it is now 15th February 2018. I have chased and chased. I have been fobbed off and delayed by standard response emails. Do not buy from this company.

I ordered some clothing from LightInTheBox. I ordered medium but when the items came they were too small. I reached out to the company, shipped the items back paying the $20.00. They acknowledged they received the items. After two months now they haven’t send me the xxl replacement I requested. Customer service department is no longer responding to my emails. Representative Kathy, if that’s a real person advised me the items were shipped and furnished me with a tracking number. This tracking number is useless because USPS said it’s not valid. Don’t support these thieves.

Ordered 2 jackets, one fit fine; second way too small. Sounds like their fault, yeah??? I had to pay to return and after waiting 2 MONTHS for a replacement, THEY SENT THE WRONG JACKET!! It's a women's and it's STILL TOO SMALL!! I hate this company. I could have bought a nicer jacket that cost a bit more instead of being stuck with one that won't fit! I'm not paying to ** return this one! And if you spend less than 2 hours trying to find a way to contact them to tell them they **, you did better than me!!

The company is fraud and their promises are nothing but lies. I had placed an order on 23rd January 2017 and today (when I’m writing this review) it is February 10th 2018 and guess what!! I am yet to receive my product plus they want me to wait for another 15 days!!! It is an outrageous proposition. They are extremely irresponsible. Their service is pathetic. They are duping their customers in the name of providing discounts. I wish I to spread the word that NEVER EVER TRUST THEIR SERVICES.

Item not delivered. Tell them it is missing and get a response that I need to wait because the post office can take a long time. Wait longer as per their guidelines and when item is never seen they are contacted again. This time they want another 90 days to verify it's truly missing! They say on their site that it may take up to 30 days to receive package but they refuse to refund or replace if it doesn't arrive. I'm thinking they hope you give up and they keep your money. These people are a scam and need to have their domain revoked.

I was nervous about purchasing from a company out of the USA, and afraid that I would lose my money so, I was very happy to see my products arrive safe and in less than a week. I ordered 5 items on Sunday January 28th 2018 and they arrived Friday February 2nd 2018. I paid for expedited shipping which was $11.52 and was worth every penny not to wait for the long shipping that could be weeks and wondering if my things are coming. I feel I saved over $50.00 for the same products on Amazon, this is making me a very happy customer.

Ordered a jumper for my partner on 10th Dec 2017. Was informed it would take 8 working days to arrive. It arrived on 20th January, and the jumper labelled medium must have been a UK extra small. Customer service is a joke. No returns form with parcel. Avoid!

I ordered a dress for my daughter on the 27th of November. I was advised it would take 10-20 days for delivery. My package never arrived and I was then advised by the company that it could take up to 30 days. After 30 days no sign of package, I requested a refunded. I was advised I must wait 60 days that the package could take up to 60 days. What a joke. It is now over 60 days and still no package and no refund. :( A disaster of a company. I will never use them again.

That company sold a SeaGate 3TB computer hard drive for US$111.16 inclusive of freight and insurance. That item supposed to be a new, but to my astonishment it is a rebuilt device and not delivered in its original protective box. Normally a computer hard disk is a very sensitive device. With a slight vibration or a knock its internal mechanical parts can instantly damage.

Ordered leggings for my wife December 6, 2017. Product allegedly shipped December 12, 2017. January 26th product has not arrived. Wish I would have seen complaints here before ordering. My experience with their customer service similar to many here. Lots of excuses, it’s Christmas, it’s regular mail... very rude responses using all caps. Will never order here again. Clearly this company is a scam. Only paid $11.00 for item, fortunately not out much $. I will post experience on Facebook and encourage others to do the same. LightInTheBox is a name should have paid more attention to rather than the low cost for item. I believe LightInTheBox is a name that suits what they deliver.

I order a lot of parcels (hundreds) in this store, as I am engaged in trade in Ukraine. Since November 2017 the parcels have become massively lost. After 60 days of waiting, technical support refused to return my money. They referred to the fact that a lot of my parcels were lost and they need to conduct some sort of investigation. And they asked me to wait 180 days!!! Negotiate with them is impossible. They just write WAIT - and that's it... That's the attitude to regular customers! I hope that an adequate person from the LightInTheBox support service will answer me here and help me in the return of my money. Otherwise, you will have to open at once 20-30 disputes in the PayPal system (it is very good that they provide protection to the buyer).

Purchased a wifi switch mid Dec with 20 day delivery time. When I enquired I received a series of pathetic excuses about the delivery status from being delayed to lost and even a tracking number that the package was with the post office. When I called the post office they did not recognise the number. I smell a complete scam and even suspicious about this site. I have requested a refund and they've agreed but suspect I've lost my money. I will never order a bean from China again. Greedy low life scum business people with zero ethics.

I bought 2 lamps. They supposed to be the same lamp, but when I opened the beat up package, they were different in size! Obviously they were different manufacturers, I am shipping this thing back. Hopefully I can get my money back. I won't buy here anymore.

Purchased an item and paid for expedited shipping. After several weeks I kept checking tracking and noticed it said custom charges, but did not show charges. I would not approve custom charges without knowing charges, so I canceled order. They only refunded one part of order and keep ignoring their customer service tickets. I just want a refund. Now today three days later they sent a shipping notification. I sent in another ticket. As of today it has been 19 days since order originated. I no longer need the item ordered. They also changed the order number.

I can't begin to describe the poor customer service you get from this outfit. I placed an order Nov.25.2017. I thought I had ordered early enough with their expedited shipping time of 4-8 days that I paid extra for to receive items in time for the holiday. Such was not the case. As of Jan. 11,2018, I have still not received my order. I submitted tickets addressing the shipping charge and said I probably wouldn't get my money back even tho they admitted they erred on shipping type. They sent it standard post. Apparently, after researching this company they do this all the time. Rip off people for shipping cost. To the complaint I filed about this I was given $8.77 USD in rewards (not the whole $9.61 shipping cost I paid) to spend. They have stipulations on how rewards are used. You have to spend double the amount that you have. Which means I have to spend $17.54 USD to get my rewards. Another way they rip you off.

Have the same issue as the majority of the other reviewers. Ordered product on the 10th December and still waiting now 12 January. Paid for urgent delivery (8 days). What a joke! Don't use this company!

I ordered a bridesmaid's dress on 12/4/2017 and still do not have it. I received a package from them on 1/5/18 and it was a tie and backstrap? Only to the dress. There is NO phone contact information to explain the situation. I have put messages on their customer service portal and all they keep saying is the dress was delivered. It was not. The wedding is 2/24.

I have now made the huge and very stupid mistake of ordering twice from this company; once in the guise of lightinthebox.com and the other from their subsidiary miniinthebox.com - they have clearly spent a lot of money on SEO and their websites come up #1 in the rankings for so many products. But in both cases, the goods simply never arrived. They have also clearly spent a lot of money in making their online customer service look efficient, and encouraging you to file support tickets when the goods don't come, and giving you options to complain to a supervisor etc. But it's all just a complete facade. When you complain, you get a whole series of emails apologising profusely and assuring you that they are a very professional company blah blah - and saying, "Oh it will be there soon, 30 days, 60 days..."

I ordered a gift for my son in Nov 2017. It is now Jan 2018 and we still haven't received it. I contacted them by email because they have no company phone number (ugh, should have known). They responded letting me know that it would take 38-40 days. However, when I placed the order it was supposed to be no more than two weeks. I tracked it, it said it had been shipped. Then I get an email late Dec 2017 saying it had just been shipped... I WAS TICKED OFF!!! I hate this kind of crap!!! I will NEVER order from them again. I don't even want my purchase anymore... they can have the little $23 I spent!!! BUYER BEWARE!

This company is a joke, they advertise 8-11 business days for delivery, it took 30. When the LED lights finally arrived the controller lasted two days and would not shut off. I contacted their customer service about the delivery issue and they closed out the ticket (twice) by saying it could take 45 days to receive the product.

I guess we will never learn.

I ordered makeup brushes online with them. Ordered on 20 November 2017 and it's been 2 months still have not received anything. Every time I talk to customer service they just ask to wait for few more days. Online they claim to deliver the stuff within 10-15 days. So first customer service told me to wait for 30 days... then 40 days... and now 60 days. I took some delivery insurance as well but I don't think it even matters. It's just a way to get more money from the customers. They have the same reply every time and mark the ticket as resolved although it's not. Also, closed the first ticket themselves without even resolving it so I had to submit a new ticket. I would never recommend anybody to shop from this website.

I ordered a security camera and paid for a 4-7 day delivery, but it is now almost 6 weeks and I have yet to receive it. I have made many inquiries asking them where my order is and they keep sending me standard responses claiming "in case of bad weather or unexpected situation, please kindly understand that they may need more days; most of the packages can be delivered in 28 days". But in each case they simply change the expected delivery date, pushing it back and further back.

Absolutely terrible service. I ordered travel accessories on the 14th of December or 1 trip I will be taking on the 6th of January. I paid for expedited shipping which said 5-8 days as I needed the products somewhat urgently. I am still yet to receive the packages or get any sort of clear indication when they will come if ever, I have contacted the customer support multiple times and have had no help in problem resolution at all, just generic replies assuring me my package will arrive eventually.

Never buy again, spam, I paid extra $14.84 for 2-3 days business days shipping. I received my order after 17 days. Customer service terrible, there is no phone number you can call and they return your emails with same answers all the time, what else I can tell more about it, do not buy from them.

I purchased phone on 11/17/2017. They didn’t ship till 11/29/2017. I paid for expedited shipping 4-8 days for delivery. It is now 12/28/2017 and still have not received the phone. The tracking number they gave me shows nothing but electronically received. I have contacted them at least 4-5 times and each time they state, “wait a few more days” then mark my ticket resolved. I have put this into a dispute with PayPal now and awaiting their decision. I truly regret ever doing business with this company. I believe they never had the phone to sell to begin with and it was all a money shell game they engage in.

I ordered an item from them over 2 weeks ago, Included expedited shipping which according to them should take four to eight days. It took them a week just to ship the item. However, I just received notification again (two weeks later) that they just shipped it. Horrible company. Horrible shipping. Horrible customer service. I will never ever buy from them again and I suggest you don't either.

I placed an order and paid for expedited global shipping. Was supposed to get order on 12-19-17. Have yet to receive my order. Was told by Silvia to contact post office. Was sent a message today that if I did not contact post office that it would be sent back their warehouse. I will never order from this place again and would urge anyone thinking about it to reconsider and spend their money elsewhere.

I ordered a dress from this company over a month ago from China... still in Hong Kong, and everyone is telling me that it will be way too small when I do if EVER get it!!! NEVER BUY FROM THIS COMPANY!!! HORRIBLE EXPERIENCE!

I believe they are guilty but false advertising on their site. Both my mother and I orders separate items at different times. We both paid the fee for 2-3 day delivery. I needed a skating dress in 10 days for a performance. My mom was ordering a Xmas present. When it didn't arrive and I checked the site for why it's said delivery wasn't occurring for a month! My mom had same experience leaving her without a gift for someone for Xmas. When she emailed them she was told they will ship it in 2-3 days once they process it. And as far as they are concerned they see no problem with having people pay a fee for expected delivery which clearly they have no intention of doing. I keep getting emails and would like to let them know I will never use them again but you can't really contact them either.

Have been trying to order something there for last 2 months with very mixed experience. For some reason they are canceling my every second order without comments. I believe they cancel orders which have very cheap prices because their prices are fake. What they have shipped was not cheaper than any other Chinese shop and in fact nothing very special. Seems to be very unfriendly and time-consuming scam.

Today is the 12th day after the payment of the order ** (Xiaomi Mi Mix 2). On the product page, you gave me an answer yesterday that the order is formed 1-2 days. Also in the correspondence, 6 days ago I was promised that the time of sending the order is no more than 6 days. I created a request for a refund. You closed it, because you saw that another ticket was open. I was offered a refund 3 euros (order was 500 euros) and that will send an order today. Order status has not changed. The response time for messages is usually not less than 2 days. All complaints on Facebook are erased. There is no money, no goods! This is the worst service in my life!!!

Do not order from new websites. Stick to the common ones. From day one I had nothing but problems with this company. I paid $28.37 for expedite delivery 2-3 days (LIE), I placed this order on October 31, 2017, so why I wasn't refund my delivery fee back since I didn't receive this order until November 23 or 24, 2017. My credit card was hacked and someone spent $1386 on a shopping spree and on top of that both pair of the shoes I ordered the left shoe of each heel broke after two wears. The company isn't trying to refund me my money back. This is the last response from them:

I ordered a wig, and has not received it. It was supposed to be sent 7 days ago. You cannot call, only send an email, with a promise of being contacted within 24 hours. I have not been contacted, and the item not delivered. I contacted my bank, to investigate, and hopefully will recover my money. This company is a total rip-off. The reviews are false.

Hi. I am order 4 items worth Rs 1288 on the December 4. But till today I am not received any of the among. But the system shows they shipped to the prescribed address. How can they deliver the products without the authorized person. Can they describe? Can they resolve my issue... can we make trust this site? I think I waste money on this order If they not resolve my issue.

I've ordered a pair of shoes that I never received. Very disappointed with the service. My shipping should be taken up 14 working days, after more than 2 months I still waiting for my order. I emailed the customer service but they replied me with an automatic email. How can I check all the post offices from China? I believe they don't want waste time to investigate for me. Really upset for that. But at least I've learned something. Never trust online companies without a good reputation or customer service line. Next time I will back to Amazon for my orders.

4-8 days delivery is a lie! As so many others have posted, I bought from this merchant, but never received my items. About to file dispute with credit card. Could only contact them via e-mail and response is always, "Wait some more," or "Contact your post office."

The picture you buy is not the item that you will receive. The fur coat flat and has a short fur. Pictured coat has a long and fancy fur. I will never buy from your company again and will not recommended to others: Total cost of the item: coat $31.41, shipping $9.84, DHL brokerage $29.78, Total cost: $71.03. To ship it back to China (for refund $31.41) will cost $65.

I purchased a small item (Hexagon Honeycomb Mold DIY) & received updates saying it had been shipped, tracking number shows nothing & I have emailed several times asking for delivery details, but I never get a reply. I'm just glad it was a small inexpensive item, I would not recommend using this business at all.

I ordered a dress online from Lightinthebox months ago, and it never did arrive. Luckily I had paid via Paypal and was able to create an online dispute. I contacted the company first, and they just said "check your local post office," so I did, knowing full well it was not there, before responding that I had done so. To this, they did not reply. When I disputed it via Paypal, it was resolved in my favour and Paypal even indirectly referred to them as a "fraudulent company" and showed me where to go on their site to check for this.

I purchased a 20X outdoor security cam. Total failure out of the box. Light In The Box was no help. I'm out $185.00. I had to start a dispute with my credit card company. The camera came with a power supply that was never designed for outdoor use (dumb). I could not get the cam to work on my phone app after countless attempts at it. The broken English Chinese instructions were totally inadequate. Very tough to work with them to get the refund. I'm still waiting.

On 11/11/17 I ordered several items for business gifts. The money was taken from my account and it showed that the items were shipped. On 11/30/17 I still had not received my order, and had been out of town for Thanksgiving holiday. Upon researching I found they had cancelled my order as they wanted to charge me an additional $28 for shipping! That is BAD customer service!

I ordered a dress from here for my wedding. I realized right away that I had probably ordered a size too small, cancelled the existing order within 12 hours and reordered a larger size. I then got an email (3 days later) saying that you had to cancel within 24 hours or pay 1/2 the cost of the order (per the online agreement). I referred them to the original cancel request, which had been sent within 12 hours. I then went and did a screenshot of the cancel request because I was suspicious, given the other really poor reviews.

It’s been 3 weeks since I ordered to this company and I Email them twice. The response I got is checked the progress of your orders. For over 3 weeks still processing? I emailed them back just to refund my money and no response until now. So disappointed and stressful, never order to this site or company. Unreadable.

I made 2 payments to this company with the hopes of receiving my order for my best friend’s wedding. I never received my order and I paid the company a total of $347 USD. I have been trying really hard to get my refund because I am from Trinidad where that payments amounts to approximately $2400 TTD. I am pleading for some help to rectify this situation.

I ordered a wig priced at $130. They removed the money from my card... Told me the order was processed. And a few days later said they were cancelling the order due to me not providing "final verification". Whatever that even means. They said they sent me a refund that could take up to 45 days to process! I asked them why remove money from my card if you hadn't even processed the order and they simply just apologized. Now they have stopped responding. There is no phone number to even contact them. I'd be shocked if they actually refund me my money. Hoooorrible!!!

Unacceptable, unfair and unethical practice throughout. Out of stock items. Advice after order was already placed and card charged. Items received were nothing like on the picture or description on the website. Poor fabric and finishes, some not cotton or of seasonal relevance as advertised. Return: at your own expense, followed their instructions to the dot, paying $150 SGD of the large order I have placed, returning nearly every item back, all with tags, in original packaging and within the time frame" - received by the company claiming "three items are missing" without any more explanation, no name of the item, no itemized charges. Not answering in a professional and formal manner, even after the complaint. Never received a statement in any form, pdf or in email complete with itemization of received items and allegedly missing items.

I knew my order (without tracking) would take about 20 days, but 36 days is a bit long, but then I saw why, came China, on a boat I guess? Not only was the shipment incomplete and incorrect, and I tried to use their customer service guidelines to correct and complain, I cannot locate a phone number to actually talk to someone... Guess I will have to cancel the credit card charge to get their attention. I should have read the reviews first.

The ordeal started after not receiving the package within the 14 days shipping I had paid for (they apparently never honor this so don’t waste your money). After logging a ticket, they replied by stating it would take up to 38-40 days for the package to arrive not the 14 days selected at check out. Additional communication with customer service would just net a canned response without answering any of my questions.

I ordered jazz shoes from LightInTheBox and one shoe is defective. I emailed their customer service and they said that I need to send the item back and I will have to pay for the fee. The amount of the shipping fee is 4 times the price of the item that I received. We are talking about a defective item here and it is not my fault that I received a damaged one. They should at least waive the fee or give me a return waybill because it is their fault. Please do not ever buy anything from this site or you will ended up having the same problem like mine.

I placed a large order at the end of September. The order was split into two shipments because most items were not in stock. The first shipment went out very quickly and I received it within the expedited shipping timeframe. The second order shipped a week or so later with a projected 2-4 days in transit to me. I checked the tracking number and it always said no information available. I opened a ticket a week and a half after the ship date to inquire as to where my package was and tell them that the tracking number said no information. After 2 days they responded. They basically said, "Oh sorry, we accidentally shipped postal service so it'll take a month or so". I replied that I was very unhappy and demanded a refund for the additional shipping cost. They provide this but gave it in the form of CREDITS ON THEIR WEBSITE. I was told to message them on Nov 1 if my package didn't arrive. Well, its 11/4 now.

I have order couple of pairs light up bottom shoes. One of the pairs wasn't light up and missing charger wire and both shoes are ripped off stitches. I paid for delivery and insurance. I contact them more than 12 times to solve the problem, finally I realized they don't want solve my issue and they don't want refund the money or exchange with new one. They want to send it back to China with my own expense. Already charged me additional 33 dollars to received my order by DHL. Please help me to solve this problem. Shoes for kids they are totally disappointed. For 52 dollars shoes so far I paid 115 dollars already I cannot spent anymore. Please save the consumer from these kind of fraud retailers.

This website is a TOTAL SCAM - DO NOT ORDER from it. I ordered our Halloween costumes from here in plenty of time. They did not arrive on "delivery on time" date. Tracking did not work. TOTAL SCAM. Inundated daily with emails... but no tracking? No phone number? DISGUSTING.

I ordered 3 Xiaomi cameras in April of this year, they arrived in time. I set them up using the recommended app, went online work just fine but after updating they are no longer functioning. I contact the app's creator, which said I must contact the seller for help/support. I've been trying to contact them, but what's on their site doesn't get you through to anybody. Only to customer service in reference to shipping & other matters, that is not related to the issues/problems I am dealing with. I am very frustrated not being able to get through to anybody. Money lost, useless cameras, & seemly no support anywhere. There need to be a warning to consumers to beware before buying, so they could decided whether to buy or not.

I ordered a riding jacket and a pair of glove last September 10 2017. I paid it via credit card. After I paid. Then they send me an email that one of my order, the jacket is out of stock and told me that they will refund my payment after 30 days. Now it has been more than 30 days and I haven't receive any refund yet. I have nothing to contact LightInTheBox.com now. They disabled the ticket link. BTW the ticket expired last September 21.

Ugh, I'm one of the poor saps that stupidly made a purchase on LightInTheBox. Thankfully, I'm only out $25, but it's still frustrating. Basically, I ordered a wig for Halloween and it never came. I paid for expedited shipping, but at day 40, I still haven't received anything. Around the 25 day mark, I emailed their customer service about the issue and they replied that international orders always take 40+ days (despite their advertised shipping times). I emailed them again about a refund and predictably, there's been no answer. Do not buy from this website - it's a scam.

I will never order from this company again! Not only did it take 1 1/2 months to receive the dress I ordered, it was the wrong color. And... if you are a size 10 you should be ordering a size xxxL. Absolutely ridiculous. Order items made in the USA only. Boy, did I learn the hard way.

I ordered a pair of shoes back at the end of Sept, for my niece's homecoming dance that was back on Oct 7th. Ordered the shoes est 2 weeks before the dance, and I still have not received the dress shoes I bought and paid for! My niece was very upset, and so was I. It said it would take 5-8 days for shipping. Well like I said I still have not received my order! I received a confirmation and the item Id # and tried to track them several times and still kept getting same thing. Well now it shows me that I never even ordered anything! Would just like a refund if I could get a hold of someone at this supposed to be company!

So I ordered on 27/09, the item has arrived today 21/11. That is 24 days for shipping. The package was not signed for, just delivered by ordinary post. I paid £10 for the package to arrive within 7 days, tracked, so not happy about that. At least arrived, it's in good condition although smaller than the measurements! But it just fits luckily... Probably I won't order from this company again as the post is deceptive.

I ordered the Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin White Party/Evening T-shirt Open Front #00398826 for my daughter in a size 10 even though she is a size 8 and the jacket is too tight across the back and around the arms and she just can't wear it. I also ordered Wedding Wraps Coats/Jackets 3/4-Length Sleeve Satin white Wedding/Party/Evening/Casual T-shirt Clasp #00631948 in Ink Blue SIZE 16w. It is far too small. Doesn't even meet at the front to do up the clasp and it is made out of the taffeta not satin which also makes it the wrong color.

I ordered 2 flower girl baskets on Sept 10th for my Oct 6th wedding thinking it will be plenty of time to receive the package before the wedding. I chose the Postal Expedited shipping method which states it will take 4-8 business days and I received a confirmation that it will be shipped by Sept 27th. However, I did not receive the package on time and to make matters worse, when I submitted a ticket as instructed online, it sends you an automated answer from supposedly "customer service" which now states my package will take up to 28 days and it will be delivered by Oct 13th.

This less than honest does NOT provide and phone # allowing you to contact them. Some joker has posted online that he can provide a contact number if you send him $25.00. I ordered sandals and waited for over two months before receiving a package from Lightin which contained shoes that I had not ordered. I sent an email and also was able to find another email to use when there existed a problem. I never received a response from anyone. It has now been three months, I sent the information requested which included information on the sandals I had originally ordered. Still waiting for an answer. Told them to refund my purchase and I would return the crap shoes that had sent in error. DO NOT trust a thing they say and if you are determined to purchase something use paypal or a credit card. Paypal and credit card companies will protect your money. Wishing you good luck if you do order.

I ordered shoes, arrived in time but shoes seems like made for dolls, it was piece of junk, as other customer wrote, the return was so complicated and confusing. I send as regular postage and waiting for refund. Do not buy from China.

I purchased miscellaneous clothing items and a keyboard to the total value of €188.92 incl. shipping. When the items arrived, the order was split up and I had to pay additional delivery charges of €30 besides the VAT due to the company sending two separate shipments instead of one. Upon arrival the items 4 of the items were faulty to the tune of +-€120 incl VAT and excl the extra courier fees! Having to return these items at an additional cost of €70 tomorrow. This is a total of €130 (€60+€70) that I'm having to just throw away to the swines. And LightInTheBox.com has the audacity to ask me to send the items in their original two boxes!!! The Cheek of them!!! It’s more like ScamInTheBox. DO NOT BUY FROM THEM!!!

I ordered a dress on LightInTheBox and it arrived with the material looking like a bed sheet. This was supposed to be my wedding dress. The size was wrong and the quality was shocking. I tried to return and they are giving me some crap that I ordered a made to order dress which I did NOT. I am out of pocket $170.00. Warning! Do not buy from this site they are rip offs.

Found company online. Ordered a couple of items one of which hasn't arrived. When trying to contact them about order it seems now have no orders. Can't get to customer services and now can't get into my account with them. It keeps coming up not the right password. Will never use again.

This company are a ** joke. Ordered 2 items on 6th September/despatched on the 7th according to the site order, after various emails back and forth (they always come with the same crap) delivery was 9-12 days that suddenly changed to 10-12 days. So after 24 plus days still no items. Then and only then did they offer a refund (even that was too much for them, had to wait for them to contact their admin office to start a refund - crap). Now after several more emails I have now been informed I will receive my items on the 1/11/2017... unreal. All that time from China. LMAO.

I purchased three pairs of shoes from the company. After trying on the shoes, I decided to return them all. The website was extremely confusing and sent me in circles over and over around the return. There was no number to call and speak to a person, and the customer service site was extremely confusing and unhelpful. This felt as if it was intentional to prevent people from being able to make returns. I absolutely would not suggest purchasing anything from this company. Had I known about their poor customer service I would not have purchased from them myself.

Like me you probably are searching for this company after your product did not arrive in the 2-3 days promised. This is because, according the courier they use, 2-3 business days is impossible for most shipments. There is ASSUREDLY NOT an unusual delay at the border as they told me. They just promise unrealistic times hoping you will order not realizing the trap that has caught you.

As an Irish person, I have to Post this complaint online. I bought 2 security cameras (dummy cameras) online from LightInTheBox. I paid extra insurance in case the item got lost. The parcel came to An Post and then went to customs. Customs contacted me and said that the items will be released back to An Post. An Post, the Irish postal service lost them (you have to doubt the caliber of An Post staff). They advised me to contact light in the box about a refund. I have, and I am still sending them emails by their ticket system. They are fobbing me off. My only advice is DO NOT PURCHASE ANY ITEM FROM LIGHT IN THE BOX. You will regret it. Even though An Post lost the item, Light in the box are still responsible.

I purchased a Blackview BV7000 Pro 5.0 inch 4G Smartphone. The phone is exceptionally reviewed. Issue is not one with the item, the ad says 4-5 days shipping and processing and that the items was in stock so I paid with my CC. I learned that what they call gold was called champagne and rose by other sellers so within 4 hours I changed saying they could send silver or grey. Well it took 48 hours for a reply to my ticket then I was told they changed the order and it would ship in 2-3 days, then the wait began.

Ordered a bathroom faucet with promised 2-3 day delivery [paid extra for expedited delivery and tracking]. One week later no faucet. Filed a complaint with Lightinthebox.com and no resolution in sight. Since I purchased through PayPal I am hoping to get a total refund... will see!!! Recommendation to always avoid using "Lightinthebox.com" scam company which has been noted on this site.

The prices on this site were very attractive. So, I placed my order in a hurry. I should have checked their credit first. Weeks past, my order are still not here. The tracking site keep letting you play endless puzzle game. Is this a scam website?

This site is fraud site. I had ordered one men's blazer. First they delivered in 20 days that to very cheap quality and cost was 1300. They said, "Sorry for late delivery. We will give you shipping cost back" but they didn't. They just ignore. You can't even contact them on phone. Ticket facility is there but they itself resolve ticket without solving problem. The positive reviews are paid one so please don't buy anything from this website. China they also didn't refund me and they say to send the product to China with a fake address. This site should be spam and blocked as earliest.

It took 3 months for the tattoo gun to arrive in New Zealand, from China. Looked like they just threw it in the post bag with no Instructions! I had no idea what to do with it. It doesn't come with a plug either. So after weeks of emails, I finally returned the stupid thing. I paid $66 NZ and they only refunded me $44 US. How rude is that? The Ink cups never turned up so I wasn't refunded for them. And when I asked for a refund for the postage I had to pay to send it back to China, they told me I would only get 50% refunded on the postage. That 50% of the US dollar which is a lot higher than the NZ dollar. This put me off buying online and as we all say, I wish I came here and read the reviews before I wasted my time and money on LightInTheBox.com. Never Again!

I made a purchase only after watching reviews on YouTube. Apparently, they perform great services to YouTubers to get good press, so they could further scam. I placed my order August 4th... one month and 3 days later, no word. I actually emailed them and they told me to contact them if I haven't received my package by September 17th... really?! I had a tracking number until August 10th and since then... NOTHING! China is a 13-20 hr flight, so I don't understand the 1 1/2 month wait. Anyway, I hope I get my package. That would be $400 I've wasted. I will never order from them again based on the processing/delivery time alone. Who knows what the product is going to look like when I get it. I wish I would've found this forum prior to placing my order.

After one month trying to contact the customer services using Facebook (as our orders don't appear on the historic list of the site which forbids us also to get the invoices from our orders), we are sad to realize that there is no after sales service available to contact in any way, and that the local correspondents on Facebook just don't care about it. This is getting much too difficult to deal with a company which even doesn't give you a way to contact its customer services if a problem occurs on your delivered items. We will so in the future contact other suppliers to get this type of items.

Experience was horrible. I think this is some Chinese scammers. So, they keep on delaying the delivery of the package and I cannot even track it. I ordered it July 5 and still do not have it. Just do not use this one for online shopping, they are just gonna get your money for sure. And one thing, they do not have any customer phone number you can call to, that alone is already suspicious. But, sigh, well, lesson learned. Hope their website will be taken down.

I ordered the hand oil-painting wall picture from their website which showing the picture size I wanted. After paying everything with my visa card, the confirmation email was showing the picture size is different and they sent me wrong size one to my home. I talked to them many times regarding this matter, they asked me to pay postage myself which I did not agree to do this because they made mistake and they are supposed to take full responsibility. The argument end up with their ignoring and they closed our conversation without any notice. Very bad experience with them and I wasted nearly $150, but I will never order anything from them.

Bought a dress from LightInTheBox and once arrived, quality was a total crap. Complained with photos and was asked in order to be refunded - send the product back to their logistics center. Did that - and all tickets were closed. Complained, and second ticket were closed. Complained again... do not think this will end well. No news from the LightInTheBox, silence. This company is crap, and has very bad service. They do not even target to serve the consumer - they just will take your money, and be silent with the problems. They have no quality control for the products they ship, but customer service that helps you with the problems. I would not advice to trust them.

I ordered a shawl in June for wedding in October. It tracked from country of origin on June 20. July 24 in country of destination. After that could be anywhere in the world. Contacted LightInTheBox and got 3 tickets (complaint resolution). All the same stock answer: "Sorry for the long delay...not normal. Check with your post office...after 60 days we will help" and on and on. I am fed up. I want my money back or the item in next week or filing a government complaint. DO NOT order from here. Especially if it is from a special occasion. It sounds like I have a month to get it but I need to have it made into a shrug and I am losing time especially since they do not even know where it is.

Company advertised 11-14 days shipping. 20+ days later, told me it could take up to 40 days because of the weather or customs. 40+ days elapsed with no delivery, so they simply updated estimated time to an outrageous estimate of 60 days. After asking for a refund, they simply stopped corresponding with me. This company is a ripoff and misrepresents their delivery time. I can't comment on the product because it didn't arrive. No refund and no product. They entice you with low prices, take your money and then make excuses. Stay away from LightInTheBox.com. P.S. They can however, be counted upon to send you daily emails trying to sell you stuff. This is the worst online company I've come across thus far.

I placed an order two play station 4 hand-free and never received it. After several email back and forth with customer services no solution, very unprofessional in practical. I told them I no more need item and refund me but they still told me to wait another 30 days :(

I paid for expedited service to be shipped to me in 3 business days and received nothing. I put a ticket in and they make some excuse and end the letter by stating if I don't receive it by 9/22/2017 to contact them a month and a week later. These items were needed for class, I had a assessment and if know I wouldn't have received by the 15 as they confirm with a extra 20.00 price for expedited. I would've shopped elsewhere. These people are rip offs. Stay clear. Do not shop from them. They have no intention on good service. Very angry and out of 66.00 and a failed assessment due to not having supplies.

I ordered a router from them, which was marked 24 hours to ship and paid for 2 day delivery service. 4 days later, it was marked shipped - but strangely enough there was no tracking record showing that the carrier ever received it. I complained repeatedly, and when I got fed up and asked for a refund or chargeback, lo and behold, the carrier received it. 11 days later. I still don't have it, though. So this could get worse. They're scammers. Stay away.

Ordered XXXL women goat skin vest with fake fur as per the size chart. Item received but 25cm (bust size) smaller than the chart. Suspect the size tag was fake. Returned the item back to China which cost me $22. After 48 days they refund the price of vest $52 only. I lost total shipping cost of $41. Very upset & feel like have been cheated. DO NOT USE THIS COMPANY.

I ordered 3 no. SWIFT Outdoor inflatable loungers. Order No.: #** on Monday 10 July 2017 from LightInTheBox.com. I'd never used the company before, and I checked out the customer reviews (as I always do) - which seemed to show the supplier was OK. LightInTheBox.com specifically promised a delivery within 3-4 days. I needed the items for the following weekend, so this seemed to be just what I wanted. When the items didn't arrive on time, I went back to the company's website to find out why, only to discover a message that told me it wasn't possible to track the order, and I should refer back to where I had ordered it - which led nowhere! I started to wonder what was going on.

Quality and workmanship is very poor of the wedding dress. Their website do not list any phone numbers. Their ticket resolution process is not prompt and no follow-through. Tickets are closed without any resolution. Return workflow is very lengthy and cumbersome. Packaging do not have instructions on where to return the item. Product return form is never mailed. Repeated requests in vain. I would highly recommend PayPal not to do business with such a vendor that is not honest and do not know how to service their accounts.

I wish I had read this lot before I got conned into dealing with this bunch of thieves. All we were ordering was fidget spinners (the latest craze for kids). They took a lifetime to arrive, even though the site said 3-4 days, and then one of them fell to pieces inside 10 minutes. Good job their website is so carefully constructed to make complaining almost impossible, though from what I have seen on here they don't give one anyway. If you ever think of buying anything from this lot, for heaven's sake think again. Anywhere is better than here, unless you like wasting money.

This company is totally fraud which steal money from customers if you make a big purchase. Mine was made on June 11, they gave me tracking number with inaccurate information then kept changing the delivery time 3 times. It's going to be almost 2 months and I haven't received anything yet. I already asked for a full refund and I'm still waiting for an answer.

The end of May I ordered favor boxes from LightInTheBox.com. The description on the website said expedited delivery in 4-8 days. The boxes arrived the end of June (after my wedding) date. I sent multiple e-mails prior to the wedding re delivery. I received only one response where they stated delivery in 4 weeks, not the 4-8 days. The company ignored my requests about how to return them. I am going to pop the unopened package into the mail and pray for the best. The lack of LightInTheBox responses shows they are not interested at all with customer satisfaction. I would not recommend this company to any one. In fact, I rate the company as 0 on a scale of 1-10. Please do not order from this company (for your own peace of mind).

They took 7 days to ship the item from China, then no tracking updates for 10 days until it arrived in NY at a USPS facility. We paid for "expedited" shipping for delivery in 8-14 calendar days. It took 23 days from when they confirmed the order. When the scheduled delivery date had come and gone, we asked for shipping status and their customer service responded that instead of the quoted 8-14 days it could take 26 days or more. Despite many attempts to unsubscribe from their e-mail advertisements, we still get an average of two a day. I have since blocked their domain name at our ISP. AVOID LightInTheBox.com!!!

I purchased a kitchen faucet with and led water-powered light. It started to fail after a couple of years (led light on nozzle) so I contacted the company to ship a replacement nozzle. They did not get back to me with a solution so I had to guess at replacement parts, waited until four of them shipped from China, took forever, and they are wrong!!! I am angry that I could scream!!! They provide no phone number contact (that might have helped). Now, I have to return these items!