LightInTheBox Reviews

I had seen the beautiful dresses made to size on the LightInTheBox website and had been tempted to buy one. However I thought I would be cautious and brought a coat in the sale instead. The price went from £13 to £30. This included delivery and tax. The estimated time for delivery was Wednesday. When I had paid off the duty and VAT I was sent a message on Monday at 09:22 that it would be delivered by the end of day. The coat arrived 10:22 in the morning and luckily there was someone to receive it. The faux fur coat kept coming off, falling everywhere and the sleeves were made for a child. I have sent emails to close my account, as I would not be buying from them in the future. I haven't had a response apart from LightInThe Box adverts.

I order a coat on February the 9th, 2019 for a wedding and I have not receive my order as yet in. My event is this Saturday coming. So disappointed in this site. My friend sent me here but will not refer anyone here sorry.

Hello there. I have ordered on 18.10.2018 2 quadcopters with the insurance which set my price to 98,27€. When I check the order it was for 1 month in local customs, but I have never receive from them any letter to my delivery address in Slovakia. Then the package was sent back to the company. Since then I have not in my account that order and still receiving e-mails from company that I have to wait till you receive the package and you will refund my order. Please it's been more than 3 months, don't tell me again you are waiting for the package. It's any chance you can help me finally and send my money back? Thank you very much. Regards Ladislav **.

Updated on 03/03/2019: I've been chasing a refund since October & wrote a review here. Their response to my review didn't work & I can't contact him! In his response he said to please contact him, but he didn't provide info to do so. However, I tried to contact anyone there on Facebook messaging & 2 places on their website without any response. When they say they refunded my $ in October, it was done internally & apparently should show up on their website under 'refunds & credits' but every time I go there it says 'not available'. They've instructed me to go there 4 times & each time I told them the same that it isn't there & their process doesn't work. I don't know why they just don't process the refund themselves since I can't seem to do it!!!

Hi, all. My name is John and I live in the DR Congo, on 12th February I purchased goods from the online store LightInTheBox, it was 5 items. I chose the 3 to 4 working day deliver services I paid and I was given the date my will arrive. The next day I was told that due to their shipping policy they are allowed to ship goods separately, I saw no harm in that. My first item arrived on the 26th of Feb, then I was told that the other within few days. Afterwards on 27th I was sent a tracking number with DHL, when I tried to track the item I was told that the item was returned to sender because of wrong address. The same item then was given a new tracking number with Dutch PostNL but every time I try to track these items their system says that the number can’t be found. Can you help please?

Updated on 03/13/2019: They have not returned my postage costs after 4 months of false promises and lies. They are still lying about return my money back. They offered me for their debts (EUR 13) Current watch 8262, diameter 52mm, (interesting to me) at a very high price of $41,99. I should pay to them a difference in price after 4 months waiting for give me the money back. Are they normal people? I not want pay a difference in price because I can buy that watch for refund (EUR 13) on eBay. The watch on eBay costs only $18,49. They are the most expensive online seller, but they are the best liars and a fraudsters on the online buy. If you to buy at MiniinTheBox you will buy the most expensive and worst goods with the best of lies and the best cheat. After the complaint they never will not return your money to you (maybe a part after 4-6 months and 1500-2000 emails if you are lucky). I will never business with them again.

I ordered a bike seat cover and a pair of bike handle grips to match the color of my bike on Feb. 3rd 2019. I live in Florida; Today is Feb. 24 and I have not received a single item. On the site there is no info on my order except (processing). My order number is **. The money was removed from my account right away. How could it take so long to process simple items like these? I want my order or my money back ASAP, PLEASE!!! I am disappointed and I don't think I will order anything again if this is how it's going to always be.

RUN!!! Light/Drop/Mini in the Box...are all Light in the Box. Horrible experience. To make a long story short: They give you a processing time that is significantly off. Items may take anywhere from 2-5 times longer to receive than stated. If you want to cancel your order because it won't arrive in time for some event (birthday, prom, ball, party, etc.), then they try to charge you a handling fee. I fought the handling fee and they said they would refund the full amount of items that had not been sent and cancel those items. The amount refunded was only for shoes.

I ordered and paid on the 10th of Feb for items to wear to a party for a group of people. I need it by the 1st of March and upon checking my order, I see that it is still pending??? It is never going to arrive in time so I want a refund!! Not happy as I should have received a shipping notice the next day - your shipping times are misleading.

I bought two jackets and return them because they were low quality not as seen on photo, size XL was too small, one sleeve was shorter than the other. LightInTheBox received items on December 24 2018 but still didn't refund money and I still don't have any answer.

48 days ago I paid LightInTheBox. I sent my proof of purchase as instructed and they still haven’t sent out my purchase. I checked with my bank who confirm they have received the payment yet the customer service department keep saying it’s not been received. I’ve asked them to check and I get nothing but a word line reply. They don’t answer any of my questions. My nieces didn’t get their birthday present because of the incompetence of this company. I still don’t have a way to resolve this as the customer service are so incompetent. THE WORST COMPANY I'VE EVER USED, SO FED UP.

I purchased this product on Jan 10, It was billed on the 11th. Took 7 days to got to packing status. Then was shipped on Jan 19th. Now it is Feb 18th and it has not been received and it still show as not found in tracking. This is disgraceful that this company wants me to believe that this is acceptable. There is nowhere that I believe that it takes a month to ship a small package. In addition, when they sent me an email to confirm shipment of the item and write a review. Since this was not a positive review it is not available on the reviews that they show. This tell me that you cannot trust any of the reviews or the company.

I ordered a wrap for a wedding. Nowhere in the product description was there a warning that shipping could be delayed up to 3 weeks due to the Chinese New Year. When I was informed of this, I cancelled the order. They are only issuing a 50% refund. USE AMAZON!

I already paid for Order ** and money cut from bank but website says confirm payment. I don't know why? I hope my order comes soon and issue doesn't raise up. I have paid approx 200 AED and suffering this. No number. They have just a ticket which they reply after ages.

On January 19th I placed an order for three to four sets of magnets. My order came to sixty-five dollars. I checked last week on my order and I had a hard time signing in. When I did get in I was told that there's no order for me.

I got my wedding dress through this shopping website. BEST ONLINE SHOPPING EXPERIENCE EVER. The dress is perfect, the size chart was accurate and the quality was exceptional. Highly recommend this company.

Difficult to get answers. Order ** for 16 pair of earrings. One pair delivered yesterday. Still waiting on their 15 items. These were ordered a month ago. Need to know status. Can someone look into this ASAP? What is going on?

Ordered 3 little girl dresses. These will be the dresses that the flower girl and bridesmaids will be wearing in my wedding. The dresses do not fit and I need to return them. And was going to reorder closer to my wedding date. I absolutely love the dresses. They are adorable. I have been trying to get a return authorization for 5 days now with no luck. When I try to make a ticket it says my email needs to be confirmed. When I click on the button to send me the confirmation email again, I get nothing. So I guess I am stuck with 3 dresses because it is going to hit my 14 days return limit. I will be looking elsewhere for my dresses. I really hate that because I do love these dresses. I wish I would have seen the reviews on this company before I ordered. :-(

My package estimated shipping time for my order was Feb 4th, on the 6th I had opened a ticket up looking for an answer to why it wasn't shipped. I am still waiting and it's now the 13th. My first ticket had said my package will be sent on Feb 3rd even though it was past that date. Now I'm receiving phone calls to my home about fraud alerts of my card being charged 300 and then 1000 dollars at 7am in the morning. If this isn't resolved I'm reporting this to the Anti-Fraud Centre after contacting my bank.

I ordered my package January 25th. I still haven't received it. I can't get ahold of anybody. Every time I click on customer service or anything like that it just takes me to a different part of their website.

Was told expedited shipping 3-4 days at checkout. After 2 weeks not even shipped yet so I asked for a refund. No communication whatsoever. Stay far away from this company. They don't provide a phone number, email, NOTHING.

I have ordered two lights at LightInTheBox for a total of 423,- Euros. Shipping took far longer than what was stated on the website. One light I received was damaged with scratches all over it. The other light only half of the parts were delivered. So I couldn't use any of them. After long discussions with the customer support I sent the packages back. They wanted proof of the damages and missing parts etc. I could feel they are trying to delay the refund. I sent the package to Poland, their European warehouse. You need to pay the shipping costs yourself. After the package arrived there I received a refund for one light. Their customer support said I had send back only one light which is a lie. They only sent me half of the parts for the second light, so that was what I had send back. Keep away from this page. They are trying to cheat.

Hello. I can in all honesty say that buying from LightInTheBox has been the worst retail experience ever. I should be able to email customer service without going through a zillion steps, I bought 3 dresses that took a very long time to arrive, returned 2 that did not fit. Paid more than $20 to have it returned with the order nr as instructed. It has been more than 40 d - no reply from them. Every step of dealing with them had been impossible. The post office clerk knows this co for being impossible to deal with and told me most buyers just don't return items. I hope this co will respond now. You should not be an online store and you should change the way you deal with returns.

I purchased Hair extension a couple years ago and it was a smooth transaction. I got my product within the time frame expected and I was happy with the quality of the product. I just ordered a wedding dress and other accessories and after reading a lot of the negative feedback from other customers, I'm very nervous that I will not get my order on time and the measurements will not be followed as I stated. I'd need to get reassurance from a manager that I have nothing to worry about and my order will be correct and on time. I'm very tempted to cancel my entire order. I'd appreciate a response.

I ordered two mobile phones from LightInTheBox to United Kingdom, but I am really disappointed about my orders. Package has returned because of custom duties (not my fault) but they deducted my refund money totally %30 of my orders cost. They said this was shipping fee. Come on, This is shame. How come that shipping fee is %30 my orders price? Unbelievable. Stay away, and think carefully when you want to order something from there. Not recommended.

I have ordered one memory card. Not receiving my product on time so I complain online regarding the delay. They have revert immediately with the details and after that I received my order successfully. Service is very good.

BEWARE! BEWARE!! YOU WILL HAVE TO PAY ANOTHER HIGH FEE TO RECEIVE YOUR ITEM. I can't reach anyone regarding my last order. I can't validate my email address because I signed up with Facebook but they told me it wasn't a problem but now I can't send a message for a completed order. The quality is ok but when you take the shipping cost and the SURPRISE DHL customs cost payable on delivery into consideration, I could have bought a better quality pair of shoes here in Canada locally. Mine do not fit.

I have ordered dance shoes in the past and had to return product for either getting kids' sizes or wrong sizes, etc. This time I ordered, the shoes were double the price I usually pay and they came and didn't fit. I ended up requesting a return of everything I purchased and am told that all items were made to order and thus not returnable! I'm not sure how they were made to order, I selected size and color as usual, but am told I can get 30 pct off if I reorder the shoes!!! So I spent 80.00 and I have to order them again. There is no bargain if I have to order and reorder and I'm requesting the size I wear and they don't fit. The last time I returned product, jumped through the hoops, took pictures of my box and they said items were missing from the box. I guess I didn't learn the first time.

I order dance shoes for children every few months, and I choose LITB because the prices are affordable and the quality is good, especially for children who outgrow their shoes quickly. I've tried rival companies, but I prefer LITB because the choice of products is better, prices are more competitive, and most of all, customer service is actually helpful.

I placed my order and paid for it through Western Union on the 14 of December at 13:52 pm. My order status is still not completed, though it's been more than a month. I have even sent a picture of the receipt I was given after making the payment, ask requested by customer service. The company claims to not have received my payment yet, but I have contacted Western Union who ensured me the transaction has been completed. Customer service keeps asking me to wait over and over and it has been a month. What a waste of 36.95 euros.

I ordered 4 items today with a shipping time of 6-14 days. The estimated shipping date is now the end of February 2/28/19. This is extremely misleading - I needed the items for an upcoming event and paid for the expedited shipping. I've submitted a ticket to cancel the order as there is no contact phone number, but what I have read on other reviews indicates I likely won't be seeing my money or items any time soon. Total scam.

I have made online shopping several time with Chinese online sellers. LightInTheBox satisfied me in terms of shipping time and how they package the product. Other sellers' delivery estimate for register posting start 18 to 45 days but things are different with LightInTheBox with 10-18 days. I ordered a mobile phone from LightInTheBox and it took 13 days to reach me. However there were end-year holidays, better enough the item was as described. Following this commitment I recommend others to do shopping through this platform.

Very nice earbug for my phone. Works great. Good sound. Won't fall out of ear. I tried wouldn't come out even shaking head rapidly. Plus got a color that I wanted. Took a while to get it but that my fault. Used snail mail. Lol. Oh well live and learn.

LightInTheBox has a great variety of products at extremely affordable prices from the eyes of a US consumer. I have bought shoes, scarves, coats, cycling gear and even a watch. The customer service is great; always answers fast with great English and is willing to work with you to solve any issues. Will definitely use them again.

Placed an order for a wedding dress, tiara and earrings and not gotten any email in regards to that nor told the status of my shipment. My order number is **. Pls get back to me on expected date of delivery. Been read so many scary things about your site and don’t want to be heartbroken pls.

First of all you have to know they have fake reviews - they pay people to put positive feedback. My experiences: I ordered but never received my package. Ordered in November and now we are in January. I paid a lot of money think the delivery will be faster. Apparently my ordered was stuck for clearance and if I wanted to get it I had to pay almost the price I had already paid. I’m really disappointed. The package has been sent back to them but they didn't give me back my money. Do not order on this website.

One star because the system here doesn't allow for 0 stars. I placed a simple order, 5 items in total. All of which were labeled with a process time of 6 days or less, and I had a choice of shipment methods. After placing the order the status was marked as "Processing”. Apparently this is while they do their quality check and prepare it for shipping. Seriously, 6 days? Amazon is the benchmark for ecom, LightinTheBox is streets behind. Even with a 6 day "Processing" time they missed their shipping date of Jan 15th and when pushed responded with a new date 2 days later stating that the goods would be "shipped no later than Jan 17th".

I ordered from lightinthebox.com and the item was shipped November 30, 2018. When I clicked on the shipping, they plainly tell everyone the shipping may take 20 to 30 days, but in some cases no longer than 40 days. As you see it has been close to 50 days now, so I submitted a ticket, and I was expecting a refund, but to my surprise the response I got was, I would have to wait until the end of January, making the time now 60 days! Nowhere was it listed about 60 days. The information listed on their website under the shipping times is there for customers to review, so they can decide whether they want to wait or not, so by refusing to refund my money, Lightinthebox has decided to go against what they have listed, and tell me I have to wait even longer now! This is very misleading!

I ordered a jacket size 3XL. It was much too small. Returning it was too expensive so I sold it to a friend. The woman at the post office told me she was well aware of problems with sizes from Chinese companies. However being an optimist, I then ordered another jacket size 5XL. It wasn't any larger than the first. Their website gave the bust measurement as 49.5 inches. The jacket measured 42 inches. The jackets themselves were very good quality. I have two friends that have lovely jackets but I won't be shopping here again.

Someone made a fraudulent transaction on my debit card to purchase a $1.2k Singapore dollars on LightInTheBox.com website on 12/1/18 around 2am. How I know? I've called my bank and they gave me the information. I've been emailing and trying to get in touch with LightInTheBox.com as I want them to cancel or don't claim the money for the transaction as the transaction was approved but pending as confirmed with my bank. That means LightInTheBox have not claim the money yet as it is over the weekend. These are the 3 transaction references 1) **, 2) **, 3) **. The investigation officer from my bank will be investigating and file a dispute. Please let me know on how to get in touch with you. I've emailed and message via PM on Instagram but no response!!! Please respond and get back to me.

I purchased merchandise from LIGHTINTHEBOX Nov. 24th 2018 and I haven't received the merchandise. I contacted customer service requesting a refund and they wrote back that I will receive a refund if I hadn't received the package by Jan 6th 2019. Now they don't want to give me a refund but instead they ask that I be patient and wait until 01/20/2019, they keep pushing the date for a refund. They also informed me that, they have contacted the postal service to speed up delivery which is just ridiculous. I have all correspondence from customer service in writing.

I absolutely love shopping on LightInTheBox, it is always an enjoyable experience! By receiving email notifications I get instant notice of all of the Special Event sales, deals and offers. Even if I’m not shopping for anything in particular or not at that moment I make a point of scrolling through the colourful email offers as a way to build my wish list. For Christmas and special occasions, it is an excellent source for finding something for everyone, because there is so much to choose from.

This company is an absolute joke. If I had realised what I know now I wouldn’t have contemplated even going near their site. Firstly no phone number so you rely on emails. Anyway I purchased 5 LED bulbs and were dispatched 2/12/18 with a 8 to 14 business day delivery date on my receipt. After a month had passed I contacted them but was told 30 business days was the delivery date. Then after 30 business days I was told to contact my post office and the wait could be 90 days. Are we for real here. We are talking a light bulb. I have requested a refund but have been refused. This company is a joke. By the way order number is **.

Ordered slipcovers for 2 couches - proper size chosen based on their sizing options however both were sewn with armrest sections going diagonally through towards the middle of the couches and twisted. No possible way to put on the couches. LED light strip missing a plug - what am I supposed to do with that? Dance mat came with a warped CD so couldn't give this as a Christmas gift and am stuck with something else from them that is dysfunctional. Glow in the dark shoelaces that DON'T glow in the dark. To make things worse I paid $69 Cdn for expedited shipment (2-5 days) but received it more like 20 days later. Attempted to dispute this via electronic ticket. They said they'd return this fee, which I have yet to see the refund, however it took them 1 day to process my credit card payment! Then I find out I have to pay $45 in Custom fees!

Fantastic service from start till end. Very good prices compared to Danish prices, and with low postage price and toll insurance nothing can go wrong. The charger to the frontlight was broken when I got it, but I just wrote LightInTheBox and they just sent a new one.

Awful, awful website. They are not UK based so you have no recourse. I ordered an item which they cancelled two weeks later. They advised me they had refunded my money, but what they don’t tell you that it is refunded to your LightInTheBox account. After a couple of weeks, I got in touch with them again and they said I had to request a withdrawal. They approved it and said they had refunded the money. It is now three weeks after they apparently refunded my money. They say the delay is due to transfers across intercontinental banking and that I should expect to have to wait a further six weeks! Didn’t take that long for them to take the money out of my account did it?? Effectively they have stolen my money. I don’t expect to receive a refund now, a month in and can only plea with people not to keep a bunch of sharks like this in business. DO NOT BUY FROM THEM.

Very good LED Light Car Bulb. Best quality for low price. I received the item in good order and very well packaged. It lights very bright. Very durable. Highly recommended. I will buy more of them. Very satisfied.

This is just the beginning. I'm taking this viral. I have never experienced anything like this. I blame myself a little for not reading the reviews 1st. I placed my order on Nov. 21. Order status states is shipped on Nov. 25. By mid December I contacted them to find out where my package is. The order # is **. They assured me I would receive it by 1/1/19. Well here we are at 1/5/2019 and nothing. I opened a ticket and now they tell me... Get this... They want me to wait 3 more months!!! What??? I'm so done. We need a new word for it. This is unbelievable to me. I have ordered many items from overseas and never had anything remotely like this happen. They constantly ask you to be patient. I'm at my limit. I asked for a refund. They had no problem taking my money when I placed this order. DO NOT EVER, EVER, EVER order from this site.

On November 10th, 2018 I ordered a Dress and it never arrived, I am in constant communication with their Customer Service and it is the worst experience of my life, I just want my Money back but nothing has been done. They keep asking me to wait, first was December 24th and now two more days. Their complaint process is the worse and they do not have a live person you can call and speak to. I will never order from them again and will advise all my family and friends on Social Media NEVER to buy from them.

Very good and reliable store, has great products and excellent customer service. The variety of electronics like smartphones and smartwatches is also great. I bought a smartphone and the delivery was very fast.

I would NOT recommend the Maleficent costume from Light in the Box. I wore it to a Halloween party and the seams came undone while I was wearing it. I am a size 4 and ordered a medium so it was not tight fitting. Thank goodness I had a shirt and leggings under it because that is all I was wearing by the end of the night. I threw the costume in the trash at the party host's house. This was a "stand around" party... No dancing or doing anything that might stress the seams. TERRIBLY made item! DO NOT BUY!

I was aware of the store through a Telegram group, who recommended LightInTheBox. Initially, I was reluctant to buy, especially distrusting the insurance for taxes and fees, imagining that the store would put a lot of difficulties in reimbursing the values that could possibly have in the customs. To my grateful surprise the store promptly sent the product that well packaged and in perfect condition. They promptly refunded the extra amount I paid for taxes, giving me security and building confidence for new purchases already made at the store. I recommend and much to LightInTheBox.

I had to send my 3d printer back for RMA. It took 2 weeks to finally get a return label. Then another 2 weeks to get a status of my return and they said they will no longer stock that item. My options were to buy something else or get a full refund. I requested a full refund and now they deleted all my customer support cases showing my return history. I'm not sure if this is a system glitch but seems very shady, especially seeing a lot of reviews of them charging and not shipping items. I'm hopeful PayPal will help but I would stay away from this company at all costs. I rather spend the extra money elsewhere.

Fast smartphone, ideal size, excellent camera, fast digital sensor, the delivery was fast and currently use the device without any problem, battery gives to use for a whole day. For those who like a clear picture screen, this smartphone is great.

Yet again problems. Yet again problems with this "online shop". I ordered two different orders, paid for with credit card and the payments both cleared (ordered 25 & 30 December and paid for) but still they have not sent my items yet. So that means that when you order something, it will not be sent for another week, even though you have paid. I contacted them and was told that both orders should be sent on the 8th. If not, I should contact them again. Let me give you all an advice... Stay away from this shop. Every order, I had to contact them for one reason or the other. They are NOT worth it. Do avoid.

I was happy with my purchase from LightInTheBox. The response was quick and I could follow the progress of the order on the website. Their customer service is great. They reply very fast and are available are friendly. The value for price is very good, the quality of the products is also good. The product I ordered was made to order so it took a few more days before it was shipped but it was worth the wait.

Standard speed shipping, good packaging. Soft and comfortable fabric. Hangs loosely but not too badly on me - I got an XXL and I'm a US 6. Fabric is a bit thin and it's not tailored like it looks in the picture, much more draped.

My Halloween costume which I ordered for a party was delivered after the party, it took much longer than the time they said. I returned it as soon I got it, I received a response from them saying they received the costume and would be refunding me minus the shipping, well it's been 1 month and still no refund. No way to get ahold of them by phone.

If you want to return an item, forget it! The soul destroying, convoluted returns process is designed to make customers give up or risk a nervous breakdown. After a great deal of wasted time I eventually received a returns form (felt like I was finally getting somewhere), despatched Item following all instructions to the letter by registered post to a depot in Poland, where I know it arrived the first week of December. My purchase was a throw, which cost 88.18 euro plus a further 40 euro to return. Now I have no throw, no refund and no way to contact LightInTheBox, unless I take yet another ticket and go through the whole horrible returns process again. Bizarrely, this process does not allow you to continue without submitting photos of item too. How am I supposed to do that? When I log onto the website, it says my issue has been resolved. This is not true. My ticket number is **. Perhaps LightInTheBox would care to respond?

I have bought a number of items through this company. They have massive and hugely varied selection of items. I have bought times such as wall art right through to car stereos and even a tiara. On very single occasion that I have contact with LightInTheBox they are amazing. Super friendly and helpful staff are available and I have found all intersections to be great. Even if I needed a refund due to my own error with one of my orders, there was no issue and my money was refunded quickly. The items themselves have been exactly as described and always arrive very quickly. I will continue to shop through LightInTheBox and would seriously and highly recommend them to others.

I ordered the HomTom S9 Plus smartphone for $139 + shipping $10. Tracking info was good during the waiting period as it comes from Hong Kong. This is the lowest price I could find anywhere. It works fine with my MINT Mobile service and with the 4G network, 4G RAM 64GB it should never have an issue with too many apps. I enjoy the larger screen size and so far have no issues, battery life is really good. Camera nothing to brag about but ok. I wish it had the newer C type charger port rather than the old micro USB. But it works fine with my existing chargers. I have not been able to find a good bump proof case other than the one included. Nice it has a screen protector preinstalled. Overall very pleased.

I have been ordering from this site only for almost two years now. The quality is one of a kind and I do not trust my hair needs to any other sites. I get great prices for extraordinary products and I will continue to order for my future needs.

I placed an order on Nov 7 for a feathered cape that I wanted wear for New Year’s Eve. My payment was processed almost immediately, but I never received my cape. All tracking info says it’s being processed in China (for a month now) and their customer service keeps telling me to check with my local post office, which I have several times. I lost $35 ordering from this company, hopefully I can warn others not to do the same!

Any time I have purchased items from LightInTheBox, it has been a pleasure dealing with them. I am kept informed of the progress of the purchase. The quality of their goods is excellent. Their prices are great and affordable and I will continue to ship with them when requiring any items I need.

Ordered a drone for a Xmas gift at the end of November. It arrived 31st December but wasn't delivered due to a customs and handling fee being required. Nowhere on the site did it mention that the thing even came from abroad or that there would be anything more to pay. So it missed Christmas and is sitting at the Post Office until I take it up with the company as to what they are going to do about refunding me. A bad experience and no way of contacting them except by electronic 'ticket'. Wish I had gone to Amazon!

Two watches arrived that were defective. On one the two hands were loose on the dial, and the other one got stuck at 10:45. Photographs of a particular kind were required of me, and when I was finally able to provide them I was told the 30-day return period had expired. Defective products and horrible customer service should serve as a warning!

I ordered something as a Christmas present and despite the site indicating it would be with me in a couple of days, it took 10 business days, missing Christmas. Please be realistic with shipping timelines before the order is paid for, rather than after paying, informing nearly a week later of the new timelines. I also keep getting spammed with promotional emails from them and no matter how many times I unsubscribe or update my email preferences, I continue being spammed. I never signed up for these mails and have tried to find a customer email to request removing me from the mailing list and it’s impossible to find.

I ordered "pair of shoes v" - for the price of 1 pair in a normal shop. The size was great, they look lovely and I had several dancers asking me where I bought the shoes. They are very firm on my feet and I can dance great with them.

I am Brazilian and a few years ago I was looking for a website to buy international. I found Light In The Box, and I do not regret it. For me the best shopping site on the internet, I have already made several purchases and never had problems, always products of excellent quality and arriving on time. I recommend Light In The Box always!

I ordered Bluetooth receiver for my car. I got the shipment in 2 weeks. Amazing BT receive. It works good and I am very happy with its product. I can stream my music to my car audio system. I can use my phone hand free.

I ordered the straps on the Mi Band 2. They came in about a month. The quality of the level. The parcel was tracked on the whole route. Quality packaging. Customer service is on top. Recommend!!! Good site, good buying!

The quality of the product is excellent, they have very varied and original products. It arrives in perfect conditions and in the marked period, very fast shipping. Everything perfect, a great company, they are serious and formal people.

Though the prices are low, but these people are cheaters. I booked dresses on 1st December and paid extra money for the courier services. As promised I should have received it in 10 days from the Shipping start date, which started on 5th December. But I didn't receive even on the 15th. After that I had raised ticket and got a new date as 25. Now even on 26 I raised ticket, and got a new date which is 5th January. Truly cheaters. My ticket Id is **. Pathetic service. Never buy anything. You will not get the parcel nor the money.

Quick processing time and delivery. Products as described on the website. They are always helpful and kind to resolve any problem. They paid my customs fees despite I've forgotten to add the full insurance. Highly recommended.

I returned an article some months ago and after several emails, requesting a credit on returned product, I still have not received this. I am not giving a star rating as I am very disappointed. I would like to receive some communication from the company. I think that enough time has lapsed and my money should be returned.,I do wonder if the company thinks that I will give up. I assure them that I will not. I am determined to receive my money back. Every email they send advertising their products serves to remind me that I am waiting.

I ordered and all clothes were too tight. I want to return, but like others have stated here, you cannot return if you do not have a confirmed email address with them. They keep saying you can return items, but first update your email, but you can't. It is the SAME EMAIL THEY KEEP SENDING ME JUNK MAIL. When you try to confirm your email they will not send you the email from them to confirm. And there is no way to directly email them about a problem. I believe they are purposely making it so you cannot return items to China while making it look like they really want you to. Order also took about a month to arrive. You are not told this until after you submit the order and pay.

I ordered night goggles for my son and never received them. I can't get anyone to contact me. We will contact the BBB. I can't find a LightInTheBox phone number or email address to contact them. Please contact me.

Dresses we get from Lightinthebox.com was perfect. Not only by shipping time, price, but ideally sits on my wife's body too. We was pleasantly surprised in high quality vs low price of big size dresses. We decided to go shopping for our family clothes always in Lightinthebox.com site. Thanks.

I bought a XK Detect X380 Quadcopter for $179. It said it had a sports camera. I thought they made a mistake in description. Boy was I happy to see a 1080p camera. Everything works great. I plan on buying another 1 in January. (That is if they have any left.) I recommend LIGHTINTHEBOX.COM FOR great deals.

I have been trying to log into my account and see my order in order to return my ordered items, but when I try to do this on the site it says I need to confirm my email despite me getting all the updates via the same email address. I am unable to submit a query on how to return and get a refund without this. I tried using the customers' queries section but even though my package was delivered just yesterday, the history of my shopping trip is non-existing. This is completely unacceptable that there is no way to contact customer service directly on these returns. I will never use this service again or recommend it to anyone unless I get some response.

I have never written a review before, but I am so upset that I am having my daughter help me. I purchased this dress for my daughter's wedding and it is too big, not a true red color. I tried to return the dress and they only email me. They tried to say it was a "custom" order and nothing was altered to the dress. They will not accept the return and offered me a discount on my next order. There will NOT be a next order. If you want to waste your money and time then go ahead and buy something but it's too much grief.

I have purchased several clothings from LightInTheBox. I have tried to return them. They answered me only once to my message and even though I explained that the sizes did not fit or they were the same clothing, they refused to allow me to return them. I wrote them since then multiple messages in which I explained the reason for my need to return them. I also stated that I will pay for the shipping fees. They have not answered my messages in more than 3 days even though customer service states that they answer the messages within one day. This has been a horrible experience and I will be losing a lot of money because of them.

I managed to buy this 4K action camera on a stock for $17.5 with its market price of $ 70-80. Regular prices in this store are not very different from other Chinese online stores. But in this store there are often similar promotions when you can buy an interesting product several times cheaper than its real value.

Very good phone, good performance, AMOLED, updated to Android 8, very good photos, very good battery 5000. Good shop service, they answer questions quickly, it's already 4 phone in this store, it sends an average of 14-27 days.

Updated on 01/23/2019: This is the 2nd time I have come back to this site as I was told I would be contacted by customer service to arrange a return of my order and there has been no the same response I got through the site and when I gave them the order number as requested contact stopped. It appears they deliberately make it hard to return items until people give up. I would not recommend this site at all. In case customer service do want to actually provide the service they promised the order number (again already provided) is **.

I ordered 3 wigs on May 24, 2018 from the company. 1 was too small, 1 wasn't the same I ordered shown in the pictures and the other 1 was okay. I told customer service I wanted to return 2 of them but they refused to answer my emails back and sent bad links that didn't work that were supposed to be for a return label. Then I opened a dispute with PayPal and LightInTheBox ignored it. So I escalated it to a claim. PayPal told me to return it all to the location in Nevada. The person that signed for it signed it with an unreadable signature and partial address. The postal service delivery person forgot to change his scanner zip code so it looks like the final delivery went to the wrong place when it didn't so PayPal refused to refund me my money and denied my claim 3 times because they only use tracking that shows online to verify proof of delivery. I even gave them all the proof but PayPal still refused.

I like LightInTheBox.com company, very good communication. Always I trust them. Good shopping. If some item is not suitable for me, it is easy to return it. Very comfortable website, there is not so difficult to get the information about products. It works very quickly. LightInTheBox returns customs fees, it is very important for me.

I ordered a cushion covers 2 sets a total of 10 pcs. They arrived but I waited for too long. Even if it’s very expensive ordered here because they look so colorful and bright on the website but I am very disappointed. They look very dull.

Every time I ordered something from LightInTheBox I had really good experience. The goods were as described. The only thing is that the sizes are a little bit smaller than in Europe. Everything else was more than OK. Always fair and nice communication.

Cheap product and fast shipping. I recommend the company, they answer you fast. All products are cheap and with free shipping. The best experience in this type of company, I recommend it to anyone who wants to buy something that they like.

Duty charges were applied after I had already paid for delivery and insurance when ordering and package was late. Total scam! Very disappointed that I got an email after 22 days since purchase saying it could take up to 30 days. I feel I was lured into a false sale. So it took 22 days for them to tell me it was late after I'd reported it. My Halloween party had passed so the wig is useless and package requires a duty payment and collection from halfway across the city. I couldn't afford to pay the duty at my post office so the package was never collected.

LeTV X526: The product has a great quality, the shipping was fast and most important the company care about clients. The phone came with a nice wrapping and well protected. This is not the first time I get to buy from LightInTheBox and they show care, quality and respect to client. Thank you for that. Keep up the good work.

It was my first purchase on the site. I discovered it on the advice of a friend and was impressed. Great customer service and relationship in both pre-sale and after-sales. A great differential is the customs insurance. I was taxed on my purchase and in less than 48 hours after they had already been reimbursed the value of the customs fee. Shipping conditions and delivery time were excellent. I recommend to all my friends the site LightInTheBox.

On Nov. 1, 2018, I purchased an Mx10 Tv Box. On Nov. 24, 2018, I reported the item defective. On Nov. 25, 2018, Customer Service indicated that I would receive technical support within 1-3 days. On Nov. 27, 2018, I again requested support through Customer Service. On Nov. 28, 2018, Silvia in Customer Service indicated that she was still waiting for a response from an unidentifiable department.

My experience with LightInTheBox is very satisfactory. I bought a bag for my wife and she was very satisfied with the quality and price. Everything was as described and she bought some other items later on. There is always something interesting you can find under well-organized categories and I will definitely buy from them in the future.

The products I bought from the sites are very good, durable & viable. The shopping experience is very good. Excellent customer service... Great product... Early delivery... Good ratings and kudos to all.

LightInTheBox.com is really a good place to buy. Very good prices, fast delivery, a nice overall experience. From clothes to gadgets, there is always something you can find interesting. I recommend this store.

I finally received the Watches... VERY NICE and good quality and was packed very well. I just think that 4 weeks dispatching time is far too much though! I can only recommend this GREAT Website... There is something for EVERYONE... From Stylish Clothing to Electronics!

Lovely, comfy shoes. Smooth service. The shoes look like the picture and were comfy to dance in. I am now looking for another pair of shoes in another design and color to start a collection. I love dancing and having comfy shoes is important.

I ordered 4 dress and 2 of the dress were as per the description given in their website. Unfortunately other 2 dress was a wrong item shipped to me. Later I contacted customer service and they resolved my issue within 24 hours. I have to personally thank Tatyana for resolving the issue. I personally would recommend this website to my friends.

My experience was very good buying at LightInTheBox, because was satisfactory. All Directions and the products are full very quality... The colors of clothing are happiest and great design!!! I'm very happy with my shopping!

I ordered these jackets to be sent to Canada and they arrived way quicker than I thought and of great quality for the price and perfect fit, I am very happy with my Purchases and will be buying more from LightInTheBox.com.

I ordered a gorgeous vintage style dress called Women's Plus Size Going out Vintage A Line Dress - Polka Dot Red, Print. It is just as I expected. Easy to clean, the size remains after a wash and the colors stay a true bold blue. I will be purchasing more from LightInTheBox in the future.

This review is my honest and unbiased opinion about my shopping experience with LightInTheBox. I have been shopping with them for over 4 years and I have had only great experiences. I have purchased hair extensions, duvet sets, household decors both interior and exterior and the list goes on. I have never received anything that wasn’t quality. I must say their beddings are the best quality. I shop with many popular sites and their items are more satisfying. I really appreciate how fast their customer service team responds quickly to any tickets I have opened and if for example an item was late for delivery or out of stock they communicate with me and resolve any issues or questions I had.

Very nice product, with an excellent assistance by LightInTheBox. The product has arrived in the predicted date. It has come with an AC adaptor for EU and one rubber case. The experience was very positive.

I have ordered a wig and clip in hair extensions. The product I received was correctly as described on the website. It was easy and very convenient to order and pay for it. The products arrived faster than I would have expected. The products especially the human hair clip in extensions were absolutely wonderful, so soft and shiny and look absolutely fabulous. I really recommend this website.

Ordered an excellent swimwear. 26 dollars. Then DHL present me with a bill of 22 dollars, of which 10$ is processing costs. And LightintheBox does not tell us before we reach payment that this is going to cost. Shipping costs can be estimated, but no duties or processing costs, that it the silly 10$ just to present the piece to Customs.

I would recommend LightInTheBox to anyone, they are reliable. And the most important thing, they have the customs tax insurance option in all his products. Customs stopped one of my packages, I notified LightInTheBox and they reimbursed the fee to my account the next day.

The LightInTheBox.com website and the company is very fantastic. I receive often newsletter about the good stuffs, news. I can buy easily products, items on low prices. Very fantastic! I very recommend to everyone!

It was good and cheap. I really enjoyed it but is in not the greatest quality but I really love the cloth that I have gotten. I don’t know what to say other than a great company because it isn’t scamming you. I love it.

I ordered a garment on 13th October and I'm still waiting. When I tracked my order it's apparently been returned to sender. I've been in touch with LightInTheBox and they suggested I fill out a returns/exchange form, which is useless to me as I never received my order in the first place so how can I return it? As of today they are no help. I've asked for a refund but it's like hitting my head up against a brick wall. I should have read the reviews before I ordered from this company. Never again.

A very small and nice 32 GB stick from SanDisk which you can easy take with you in your pocket for your own music in the car or to have with you important documents or pictures. I am satisfied with it and can advise this USB-stick.

Ordered some led lights. Took 6 weeks to arrive. Had to pay customs charges which took 4 weeks to be paid back. Lights are faulty. Want a refund but have to pay return postage and wait for this to be refunded which I am unhappy about as I don't want to lose any more money. I have been asking to make a formal complaint but customer services continue to ignore me. If I just wanted to return the item I could understand paying the return charges but as the items are faulty I do not feel I should incur additional charges. Appalling customer service. I just want my money back.

The quality of the bag was very good meeting all that was promised in the write up. The delivery was on time. The bag was made of superior quality cowhide without any scratches or signs or damage. The zips were well plated and functionality was super.

I tried multiple times to order 3 items and finally on the 22nd November managed to process the order and they took payment. However because the 3 items I ordered were also still sitting in my basket they kept sending emails asking me to complete my order. Then I received a confirmation and received an offer for the same items at AED218.17 less on the 28th November the same day as they completed my original order and I kept sending them messages asking them to refund the difference. However all I got was a standard automated response relating to customs which had nothing to do with the order - despite numerous requests I still haven’t received a response and indeed still haven’t received the items - worst online retail experience I have had to date.

In last few months I have purchased many items for my road bike and cycling clothing. The products are good quality and stylish. Communication with customer service is great and prompt. If any issue occurs like exchange of product they cooperate to my full satisfaction. The only expectation of improvement is timely delivery of items, however they come from China in transition through many couriers and it might create some delays. I will continue using LightInTheBox for my purchases.

This site has a good customer service. Once I ordered a phone and my country ask for a tax payment so I paid and send to the customer service the receipt and I received the money back without any issue. I recommended.

I am highly impressed by the service delivery by the company and the delivery lead time. Your prompt response in resolving issues is really good, keep it. I highly recommend LightInTheBox as they can't fail. Well done!

I was able to browse from a good selection of excellent items. All are very well priced. The whole process was easy and efficient, with good communications ref my order. I was fully informed at all stages.

Very quick solution to my satisfaction. Trouble-free and quick delivery of goods. The purchase of goods has a good quality. Fast and safe communication with the customer service. I'm very happy with the store.

Shopping is fun. The selections are almost endless. Found what I was looking for with no problems. My item arrived quickly too. Will definitely be shopping there again. I would recommend this site to everyone that wants great products at reasonable prices.

I ordered a tap from this website a week ago and still waiting on delivery. I called Royal Shipments as there was a tracking code which states it is stuck in transit for the past 6 days. They said they would get back to me in two hours however nobody called me or sent an email to update me on the situation. I called them again to speak to a Polish lady with poor English saying that it has been with DPD Ireland and gave me a tracking number. I called DPD Ireland and they said that they did not receive anything from Poland and told me to get back to the primary wholesaler. I have been on the phone the whole day to speak to someone however nobody seems to be answering my call! This is the worst website and service. I will never be using it again or recommending this website to anyone!

I like especially the electronic products offered by LightInTheBox. I like that for each product several types of shipping is available. The killer feature is tax and customs duty insurance. I used it twice and in both cases got a refund from LightInTheBox. I also appreciate helpful and fast customer support. I was also surprised that the support is provided in quite many languages. I am satisfied and I can only recommend. I would appreciate more detailed description of some products (although description of others is great) and better filtering based on features of the products (especially because there are usually plenty of products of same type).

I purchased a pair of dance shoes from here and they arrived as described, in good condition, very comfortable and within the time scale. Their website was easy to follow and payment process was simple.

Best prices ever. Good service. Delivering on time. I recommend at all. A wide variety of products, unbeatable prices, shopping options, will please everyone. I bought several products from LightInTheBox. All products were delivered on time. Great service, excellent after sales.

Very smooth operation and secure shopping. High responsibility over all purchased items. Also very smooth payback process for extra customs fee. Delivery time is always shorter than expected, depending on type of shipment.

I bought an outfit from here with HUGE trepidation. I had seen it online several months earlier without the size I needed advertised. When I logged into the site I found I could order it in any size I wanted! The price was great if the item arrived looking like the picture and as described. IT DID, IT WAS, TON of compliments. I really enjoyed wearing it.

I ordered ballet shoes, and they was small on me. I wanted to exchange and I sent them back. LightInTheBox decided to close the order! So I can't even complain to anyone because the site doesn't showing that I ordered at all!!! Very very bad service.

I ordered item for a wedding from this site. I paid extra money for expedited delivery (2 - 5 business days) as I needed the item within this time. But the order was not even dispatched by this time. Hence, the site took my money for expedited delivery but never fulfilled their obligation. I contacted the site, and customer service said that I can cancel the order but this will incur charges. Very poor service from this site. I will never use this site again.

This is a very good site for shopping. Nice products, good quality and excellent prices. Buying here is very easy, fast and fun. Shipping is also nice, no problems with that. Is a site you can trust, as much as I do. I never get tired of this site. I strongly recommend to anyone. Thanks LITB for the wonderful products and great buying experience.

Bib shorts took a good couple of weeks to arrive but they were exactly as shown on the website. Very comfortable and high performing in cold weather. At less than £25 that is incredible value for money. I have continued to order cycling goods from LightInTheBox.

I ordered items for my wedding from this site. The delivery stated that it takes about 20 to 30 days. I ordered in Oct for my Dec wedding. It's Dec and I still haven't received the package. Customer service now says I should get it by Jan 2019. What am I going to do with wedding item in Jan. I should have read the reviews before purchasing the items. I ordered the same thing on Amazon 2 days ago, as I couldn't wait any longer. I have already received my items from them. This is the worst shopping experience I've had.

I love this site. Good and fair prices. Nice and friendly support. Fast delivery. Good products. If you have a problem the support reacts very fast to help you. Children clothes are very good and nice.

I ordered online for some Led... Few days after order (and took my money) they came back to me to say they can't ship them... Since then I asked reimbursement on my credit card... Never been reimbursed after 1 month! This site is a complete scam with lack of customer service. I can't get my money back and will start legal procedure now. Order number: ** made on Nov 6th.

Ordered and paid a product 3 weeks ago and I did not received it. Customer service is telling me that there is an error with address. I resend them the address and nothing. Keep receiving promotions on email to keep buying... lol... but no sign of my order. I asked about new track number - no response. Thank you.

I am very satisfied of my shopping experience in LightInTheBox.com. The store webpage is easy to use, the product selection and payment very fast to make. The shop has a good client service which helps in every step of the order. I have bought a large product (e-scooter). It was well packed and came to me surprisingly fast. The price was also a good deal.

When purchasing from LightInTheBox.com you are able to expedite your package like most online stores but what they don't tell you is they strictly mean 2-4 for it to be packaged. Not only was it not even packaged within my requested (and paid for) timeline but the actual delivery is going to take a month. If this had be made fully clear to me, I would have be okay with waiting, I'm not an impatient person but I needed this item by a certain date which is why I chose this site and paid more money for it. I truly hope they either rephrase their expedited express to a true statement or get shut down for false advertisement. I would have loved to have this conversation with a CSR to see if I couldn't find a solution but you can't. It doesn't exist until you get said product and then a whole new hassle begins.

It was a great deal with LightInTheBox. All items was great and more than I expected ❤. Once I received my items it made me shocked with the quality, and a great delivery service. Thank you so much for your services.

Perfect drone with wifi camera - This selfie Drone trend is new for crazy moments. Drone control can be done using the Android application with mobile phone. You can use a small grass area. There is no risk of damaging the drones plastic parts.

I have bought many items from this company. I am always very pleased with the results. The products are always on time. It offers a lot of options as about insurance and shipping. The duty-tax refund is the best though.

This product is worth the money paid and the Shipment and delivery was perfect and product is of my expectation. Unlike the others you see and when bought the quality would be below expectations. Very Good.

First I had some doubts about the service because I didn't knew the website, but after I purchase the item and see how clear and precise the website is, I got a nice feeling of security. The product arrived at the expected time and everything went perfectly, highly recommend doing your Christmas shopping through this website.

I have now received a satisfactory outcome/solution from Lightinthebox.

Excellent deal with fast delivery about two weeks. I bought the 128GB type. The SD card is fast. Read is about 80MB/s, the write is about 30MB/s. The test was passed without any errors. The best price in the internet. Thank you.

I ordered 2 items tops that don't fit me, no way to return them. I cannot find an address of this co to return these items to and phone numbers I have found are no longer in service. There was no paperwork with these items and no receipt. I would like to get my money back. Can you help me?

To buy in LightInTheBox.com have been a great experience, 'cause the support is very regardful and careful of the package and delivery. I hope to buy for always in this site. The prices are very cheap, fact that is so important nowadays. Thank you LITB.

Updated on 12/03/2018: Well I'm fighting over 69 cents because it is the principle. I paid 19.55 but they refunded me 18.86 for a purchase that was totally misrepresented by supplier. It was suppose to be cotton and I was sent a VERY CHEAP NYLON shirt. UNBELIEVABLE.

I am so happy I found this site. It's my first choice for buying anything online. Good prices, usually quick delivery, good products. I bought lovely necklaces, earrings and rings. They are great. I love them. Nice designs, just like I like them. I love that I can find better quality with good prices. For example I am allergic to various metals and I can only wear gold mostly. Here I could find gold plated necklaces in a good price.

I received the tea strainer and very happy with my purchase. The Stainless Steel Tea Infuser Strainer Mesh Filter Locking Spice Ball is just what a person needs when making tea with good old fashion loose tea.

I ordered a bag from last week Wednesday and got an email stating that it shipped that Friday, tracking number and all. However, when I went to check my tracking information it says pending or the sender hasn’t received my package. It’s one week now and all now my tracking info hasn’t been updated. If this is a scam I want a refund or I’m taking this to authorities.

Great product, delivered as per description. It's beautiful and very fast. Great settings an excellent cost and benefit. I had a fast service and the support was well attended along with the seller. I have no complaints.

Products always show up in a timely manner and quality and care are always a great value. LightInTheBox is always my go to find unique and interesting gifts for friends and family for any occasion. Awesome prices, great service.

I bought a smartphone Nubia M2 Lite with LightInTheBox.com and the smartphone arrived really fast in Brazil, I recommend LightInTheBox to everyone, 'cause my experience was good, everything was alright, the smartphone came very well. Well packed too.

Has good products at an affordable price with many options for any taste. The site is easy to navigate and the buy process is simple. In the many departments you will certainly find what you may looking for.

Well am so much impressed with the kind of goods sold from there stores and in future my option is to also expand their sales to some other companies if not buying individually with discounted prices with also an option of individual or company when buying.

I bought a mobile phone and some electronic items, good quality and at a good cost. I feel attentive and reliable to shop on the site, since I never me disappointed with a purchase made. Buy in LightInTheBox.

The attention was excellent from the beginning to the end. They sent me the article at the scheduled time and it arrived in 2 weeks. The communication at all times was fluid. I am satisfied with the item sent. I had my doubts at first but now, from my own experience, it is a highly recommended online store.

The product purchased at LightInTheBox arrived in my house in perfect condition and within the expected delivery time. Had no extra fees and everything went in perfect harmony. I recommend the site to everyone for all types of purchases, it's my second purchase on the site.

Allcall S1 5.5 inch "3G smartphone (2GB + 16GB 2 mp / 8 mp MediaTek 6580A 5000 mAh mAh)/Dual. It's a really nice phone, with a really good camera, with a large 5000mAh battery. The images are very sharp thanks to the two good lenses you have put in. The screen is also very sharp with good colors and it has the functionality that allows to enlarge the texts. The delivery was very fast from China, and was wrapped up. I got a good mobile phone at a very good price.

Clothes are well suited for dancing in Latin American dances, not only by their manufactory, but also by the style of sporty elegance. It looks beautiful and elegant. It suits perfectly. My personal experience with this high quality dresses for Latin Dances is that so I may only express my satisfaction and pleasure with using of received skirt and top for dancing in Latin dances from purchase of company LightInThebox.com

These guys are a bunch of scam artists who lie all the time. When I placed my order, it said it would ship within 3-4 business days. Now it gives me an estimated shipping date that is over 8 business days. These guys should be thrown in jail.

I placed my order and was surprised at the speed at which it shipped. The package came in on time and fit as expected. I have used it and it is everything I could have wanted. I will be ordering another one soon.

I have received 2 separate emails about product being shipped. There is no information in DHL tracking other than "en route to DHL Ecommerce". Then I received an email claiming product had been delivered, but no one was available to sign for it. Light In The Box then asked for another shipping fee to be paid via Pay Pal. There is no record of any delivery that I can find. There is no indication that a signature is required. Order was placed Nov 14th, initial confirmation of shipment was Nov. 19th (DHL shows Nov 18th) and on Nov 25th, LightInTheBox claims parcel was returned to them and they want another shipping fee. DHL tracking site has no such information... THIS IS A SCAM.

Very easy to use the website. User friendly. Lots of items available. The prices are realistic. Things are a good deal, but not as cheap as some other sites, but then the products are better quality than those other sites also.

Buying in LightInTheBox is a very pleasant experience. It is the first time I buy in this store and he has been delighted. Customer service. This excellent service has recommended this store to all my friends. I'm from Lima, Peru and I'm totally satisfied with LightInTheBox.

The item was amazing quality and also the fact that the shipping was on time and also super efficient and prepared. The item was as described and also looked the same as the photo, and was very comfortable to wear!

Here is a list of the best features of the Samsung 64GB Micro SD Card TF Card memory card UHS-I U3. Very fast card. Large capacity. It contains a lot of photos and video recordings. Ideal for camera and camcorder. I use it in a sports camera.

Everything was exactly what I was waiting for. All products works fine and the shipment was very fast. The quality and the packing was very well done. Nothing was missing, all the products came together on one pack. I'll definitely buy again.

Received my ankle boots and the first thing I did was try them on. They went on easily and are warm and comfy. They have red bottoms which stands out since the boots are black. I’m really happy with the quality, price and style of the ankle boots.

I ordered a bag. They have quick respond on tickets, ordered article is the same as it is on the picture and in the description, it's just a little bit smaller. Quick delivery. Shipping costs to my country was 10EUR.

These pants are amazing, great quality, nice fabric and color. I bought them for my husband, as he goes often hiking. He loves them. The measurements are very accurate. They are not expansive at all. They don't wrinkle either. This pants are made of elastic fabric, so they are very comfy.

These products are very beautiful and useful to me! Thank you LightInTheBox. Especially, I have ordered a colored swimsuit that is very beautiful! Also, the barefoot sandals in gold color are exciting!!!

I ordered 4 dresses for my 3-year-old granddaughters. I was kept informed of the delivery status all the time. The dresses arrived and they were lovely. The sizing was correct. The material good quality. Also the extra detailing you do not get for the price here.

When they sent me a wrong/ faulty products, they refunded without any hassle.

Updated on 12/01/2018: As I already mentioned in my previous review, I have a very bad experience with this company. Not done yet apparently, because they just cancelled my *cancel this order request*. In addition, I still don't have any information on the shipping of my order, which was supposed to be already in the customs!

Actually I am using LightInTheBox.com since 8 month. I'm very glad to deal with you. A very good website and recommended to distinguish it in the price of the occasion and quality of the goods and low price.

Delivery speed, competitive price for some products. Very fast and quality service! Order is processed instantly! Good range of electronics, very pleasant and professional staff! Satisfied with the cooperation during the next purchase through the online store.

I love ordering from LightInTheBox. Their products are quick to ship and are reasonably priced. People are always surprised when I tell them about the deals I get on this site. It’s so nice to be able to purchase products that you know will come. The sizes are different than US. I am typically a size 4 but I order a medium/large. Just make sure you read the description for sizing and you won’t be disappointed.

USB drives very robust to be metallic, and very practical to be a keychain. They are 32GB, and its real capacity is 30GB real. Economic price and good quality. I will buy again at LightInTheBox.com Good quality!!

I bought clothing, shoes and other items from LightInTheBox as I like so many options available and the prices are reasonable, not pricey. In fact, some can be so cheap with very good quality. I would return back to this store when I do my online shopping. The update fashion and various style available on this store is another reason I will do my shopping here.

I have brought it on zero price and still working nice. Still it's working and DTS and 3d watching movies. But only one thing - it's Chinese language. At first I suffer with this box but it quit working. Thanks LightInTheBox.

I bought some accessories for my cell phone, everything was great. The experience was very good. They send me everything on time and in perfect conditions. I waited only 1 month. I'm planning to buy again in this website. La relación de precio y calidad fue excelente.

Received damaged product after 5 weeks waiting. Customer service was unable to resolve my issue. For $40 delivery fee you would expect much quicker delivery. Ordered two items both were delayed, would not recommend if you need product soon.

Buy in LightInTheBox was a great experience. The product lated a little, but it was just like I expected, excellent product and service from LightInTheBox.com and their partners. I will be buying there again.

The past two years I have gotten my birthday outfit from your website. I have no complaints whatsoever. I can't wait till next's years birthday and what my outfit will be. So many nice and sexy outfits to choose from.

Very good product, fast, well built and well fluid. Exceeded my expectations, great this smartphone. Great cameras, great finish, hard battery all day. I just have to thank for the great experience with this smartphone.

Bought 12 LEDs for £16.93. Shipping and Insurance £4.72, Customs £3.25, Royal Mail handling fee £8. Therefore total cost £32.90 or almost double. If you contact them they do not reply, certainly not within the 1 day promise. Learn from my mistakes and ensure the items you purchase are already in your country.

Finding accurate sizes for Americans can be hard, but 'LightInTheBox' was true to size and plenty of room to move in it not too tight as with most imports. Well worth the money! If you are a bigger guy like me you will love these 6X jerseys and shorts. Fast shipping and cheap, 6XL was big enough for me.

Got 2 security camera didn't work, ask to send them back, LightInTheBox never would take them back, sent me link that didn't work. No help at all. Lost $60. Never will order from them again. Contacted the Co. They said LightInTheBox was not their USA agent, the item was old out of date.