LightInTheBox Reviews

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

Dear customer,

We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

We will check what caused your problem and then find a proper solution to help you out. We promise to take full responsibity once we confirm our problem.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We apologize for the inconvenience caused by the inaccurate information. The promised shipping time of your order is 5-8 business days, which is equals to 7-12 Calendar Days. So your package is not delayed when it was shipped out on 2019-04-24. You shall receive it before 2019-05-06, which is 12th days of shipping. Please be kindly waiting for a few more days.

We also have checked and confirm there is valid online tracking information available for your package. Below are the details:

[2019-04-29 23:54 Left Wuhan International processing center sent to China Post Express Logistics Co., Ltd. Hubei International mail Exchange Station

2019-04-29 15:54 Leaving Wuhan for Singapore

2019-04-28 00:12 Arrive at China Post Express Logistics Co., Ltd. Hubei Province international mail Exchange station]

Your package is currently on the way to Singapore. This is why you could not track it from your local postal system. Once you find the package arrives in Singapore, you will be able to track it via Singapore Post.

I had conducted new Ticket ID =19523896 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you don't receive the package by 2019-05-06. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We apologize for the concern. After checking, it shows your package was moved to next location on 2019-04-30. The online tracking will be updated again once the package arrive to another location.

Please be be noted the promised shipping time of your order is 4-7 business days, which is equals to 6-10 calendar days. So your package is still in normal transit when it was shipped out on 2019-04-23. You shall receive it before [2019-05-03], which is 10th days of shipping. Please kindly be patient in waiting for it.

We can also fully understand the inconvenience caused by the "processing delay" before shipment. I had conducted new Ticket ID =19523861 in our ticket center and will apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to tell us if you would like to accept it . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Please be advised the promised shipping time of your order was 2-5 Business Days, which is equals to 4-7 "Calendar Days". So your order is not delayed when it was shipped out on 2019-04-24. You shall receive it by 2019-05-01, which is 7th days of shipping.

Tracking Number: MN385454422GB

Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/MN385454422GB

Online update tracking information: [Wednesday 01 May 05:40am Due to be delivered today by Ruislip DO]

After checking, the package has arrived at your local Post Office. Normally you will receive the order today. But please be noted today is International Labour Day. So the delivery might not be finished today. But your local post office will deliver you this package on tomorrow. Please be kindly waiting for it.

I had conducted new Ticket ID =19523840 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

I really apologize for the problem occurred.

Our logistic manager has contacted the carrier to get the latest update of your parcel.

We'd like to refund the shipping fee as compensation for this extraordinary delay.

Thank you very much for your kind support.

If you have any questions, please do not hesitate to contact me and I will be happy to help you.

Thank you very much.

Hello there,

We feel sorry for your experience.

Please tell us your order number, as we would love to check your case and provide prompt assistance.

Thank you very much

Hello there,

We feel sorry for your experience.

Please tell us your order number, as we would love to check your case and provide prompt assistance.

Thank you very much

Hello there,

we feel sorry to hear your parcel might be delayed.

Please tell us your order number and we'll be happy to assist and find a solution,

Thank you very much

We're happy you received your items, thank you for shipping with us

Hello there,

we feel sorry for the trouble.

Please note our tailored dresses come in customer and standard size. However, as explained on our website, in both cases a tailor will make the dress for you. It's not an in-stock product ready to be shipped out.

To offer you a better assistance, please provide us with your order number and we'll be happy to follow up,

Thank you very much

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We are really sorry that your order was delayed in processing phase before shipment, due to the unexpected high demand of the products. Our sourcing department has realized this problem. They will improve the processing phase with the greatest effort. We will try our best to avoid the same problem happens again.

While we are afraid that you misunderstood how the compensation would be issued. As we mentioned in previous Ticket 19417054, we'd like to offer you a AUD20 "Rewards" as compensation to keep this order. We are sorry that you might not understand us.

Also we are wondering why you said we ignored you. After we issued the AUD20 rewards to your credit account on March 29th, we did not receive any more message from you. We thought you might try to contact us again via incorrect way.

But we can fully understand your disappointment. I truly value you as our customer and do really want to help you. In order to meet your satisfaction, I had conducted new Ticket ID =19500800 in our ticket center and provide a NEW special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

I feel sorry for the trouble. Your parcel results delivered on 20th April

CHICAGO, IL 60647, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 5:32 pm on April 20, 2019 in CHICAGO, IL 60647.

You can track it here: https://tools.usps.com/go/TrackConfirmAction?tLabels=LT380702887CN

If you no longer need this product, please let us know and we will arrange a return for you.

Thank you very much for your kind support.

If you need anything else, please drop me a line and I will do my best to assist you.

Thank you very much.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Please be noted firstly that your order was placed under the account "cmit*****8@gmail.com". So you can use this account to log into our website to find your order. You may click the "forget password" to reset your personal password if you forgot it.

Your order was shipped via ePacket-track-QY on 2019-04-01 . The tracking number is LT506586375CN. After checking, it shows the package was delivered to your Mailbox successfully on 2019-04-15. Did you receive it?

Tracking Link: https://t.17track.net/en#nums=LT506586375CN&fc=03013

Online update tracking information: [2019-04-15 09:59 GENEVA, AL 36340, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 9:59 am on April 15, 2019 in GENEVA, AL 36340.]

I had conducted new Ticket ID =19485124 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you still could not locate the package . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We regret to hear you did not receive the package even though the online tracking shows it was delivered to your address successfully. It is highly unusual. We sincerely apologize for all the inconveniences caused to you.

We have contacted our logistics department for help to track your package. Once we get an update, we will get back to you immediately and provide you solutions accordingly. Please don't be worried.

I had conducted new Ticket ID =19485101 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

Thank you for shopping with us.

We've checked and confirm we received your payment of your MiniInTheBox Order #190412090030269871. Your order is currently in processing phase and will be shipped out via Postal Service on 2019-04-18. Delivery normally takes 10-18 business days.

It was found you placed this order via your Facebook account. This is why you could not receive an payment confirmation email from us. When our system could not send you an email since no email was recognized for your account.

But you can use your Facebook account to log into your MiniInTheBox account and check the order information. Then if you have further inquiry, you may you may submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

After checking, we haven't received your return package yet. That's why we could not process any refund for you now.

In both Ticket 19458158 and Ticket 19469011 you submitted last week, we asked you to provide us with the Tracking Number or Return receipt of your return parcel, so we can investigate it further with our warehouse. Unfortunately, we still did not receive any reply from you until now. So we are unable to help you further in this matter.

As for your case, could you please advise us the Tracking Number and website link to track so that we can track the return package for you?

I had conducted new Ticket ID =19477608 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

First I would like to apologize to you for the unexpected delay due to the carrier handling.

After checking, la latest position of your parcel is:

BALTIMORE MD DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility -> Your item arrived at our BALTIMORE MD DISTRIBUTION CENTER destination facility on April 11, 2019 at 3:26 pm. The item is currently in transit to the destination.

https://tools.usps.com/go/TrackConfirmAction?tLabels=LT475301623CN

Please don't worry as it's being about to be delivered.

Thank you very much for your kind support.

If I can be of assistance, please feel free to contact me and I will be keen to assist you in a tailored way.

Thank you very much.

Dear Customer,

we're sorry to hear that. Please note our assistance is offered through the ticket system on our website. For this reason, if you replied to any automatic email we could not receive your message, sorry.

We noted you did not provide your order number. Please may you tell us so that we can look it up and assist you? Thank you

this is supervisor from LightInTheBox.

I really feel sorry for the trouble.

The order could not be shipped by Express delivery because some electronic devices among those you ordered were refused by the carrier due to air transport regulations.

For this reason, we had to choose another carrier that could transport the products to Malta.

We understand you no longer want the parcel now. Please refuse the parcel: once it's returned, a refund is automatically arranged.

And since you are a valued customer to us, we would like to start refund half amount beforehand. Is that okay for you?

Thank you very much for your kind support.

If there are any problems, please let me know and I will be happy to help you.

Thank you very much.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Please be kindly noted we replied to your request on Facebook when we received your request on April 5th. We also created a Ticket 19456478 in our ticket system to contact you and informed you the order status. We feel sorry that you did not notice our reply and did not check our ticket until now either.

You mentioned you could not find your order on your account. We are afraid you might log into wrong account. We confirm your order is still valid. This order was placed under the account "mir*****@hotmail.com". So you can use this account to log into our website to find your order again. You may click the "forget password" to reset your personal password if you forgot it.

Your order was shipped via EMS1-Deqi on 2019-04-06. The tracking number is EA155987419CN. You may track it here later:

https://t.17track.net/en#nums=EA155987419CN&fc=03013

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

Please note the shipping method you chose for this order was Postal Service with tracking. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 19-47 business days (26-66 calendar days) for the package to arrive in Argentina. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.

So it's normal that you still haven't received the package because it's still in transit. You shall receive it before [2019-06-11], which is 66th days of shipping. Please be kindly waiting for a few more days.

However, if you don't receive the package by that day, please contact us again via Ticket as soon as possible. We'll then investigate your case further with our shipping carrier. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

We really appreciate your support and understanding.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

First of all, we are sorry to hear you cannot submit a ticket. But please be noted all our customers emails addresses will be confirmed automatically once the accounts are created. So there is no need for you to verify it again.

https://www.lightinthebox.com/download/065d829d-9ba4-49ac-a7cf-09df06f58be8

We regret to hear the shorts you received do not fit. We'd like to help you resolve this problem. I had conducted new Ticket ID =19464668 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We've checked and regret to tell you that your order will be slightly delayed due to the unexpected high demand of the Smartphone. We have asked the supplier to prioritize your order. So would you please be kindly waiting for the order a few more days? To show our apology, we will also upgrade the shipping method of your order to Express Expedited for free.

Also, we are afraid that you misunderstood the shipping location of your order. Please be if a product can be shipped from our EU warehouse, it will be marked as "Fulfilled by our European warehouse" on the product page. However, your product does not have this icon. It means we did not have this product stocked in our EU warehouse. We needed to ask our supplier to make a NEW product for you. When it is finished, it will be shipped from our Chinese warehouse.

I had conducted new Ticket ID =19460314 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.

Please accept our apology for your order is slightly delayed due to unexpected high demand.

At this time, your order cannot be completed in accordance to the timeline stated in our website. However, the item should arrive to our warehouse within 4-7 working days. Once we receive the item we will package your purchase carefully and ship it as soon as possible; you'll also receive a shipment notification with all the details.

Please let us know if you still would like to wait to receive your order; we would also like to ask that you remind us to give you Rewards of 10% of your purchase as a token of our apology. Let us know upon the receipt of your order.

Thank you very much for your kind support.

If I can do anything else for you, please let me know and I will do my best to assist you.

Thank you very much.

this is supervisor from LightInTheBox.

I feel sorry for the situation. Please note we replied in our ticket but we could not get any response from you.

Please return via local post office by following below instructions. We will arrange the refund of the products for you as soon as we receive your returned package.

Attention: please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:

https://www.lightinthebox.com/download/854d0a94-81cc-4dee-970f-8ae1b4f189ad

6942440

Please make sure the return item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.

If any further questions, please do not hesitate to contact us.

Thank you very much.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

this is supervisor from LightInTheBox.

I believe there must be a misunderstanding. I am sorry that the shipping is taking longer than you needed, but this is because you chose Airmail, our slowest and cheapest method.

Your order was shipped out via SF-Express INT-track on March 17, 2019. The parcel code is 959791284234.

It usually takes 10-20 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by April 16, 2019 please contact us as soon as possible. I will then contact the courier for you.

You can track it here: http://www.17track.net/en/track?nums=959791284234

If you no longer need this parcel, please refuse it. Once back, a refund of your product will be arranged.

NOTE: The online tracking information may be updated slightly later than the actual shipping situation, I would kindly ask you to be patient while waiting for the updates.

Thank you very much for your kind support.

If you need anything else, please do not hesitate to contact me and I will be keen to assist you in a tailored way.

Thank you very much.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We are sorry to hear all the shoes are not fit. We also feel sorry to hear you felt difficult to contact us. We will help you check what caused the problem then provide a proper solution to help you out. We promise to take full responsibility once we confirm our problem.

I had conducted new Ticket ID =19453191 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We are sorry to hear this order was not placed by you. But we had cancelled this order as you requested and completed the full refund USD134.41 for you on 2019-03-30. The refund was returned to your original Charged Card.

However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49

However, I can fully understand your concern. So I had conducted new Ticket ID =19453110 in our ticket center and will help you ask for a refund proof from our financial department. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

This is Customer Service from LightInTheBox. We are sorry for the confusion.

Please be advised that all our clothes are made based on our own size chart. As our size chart is not US size, we don't suggest our US customers picking their normal US sizes. Normally we need our customers to measure themselves first and refer to the size chart to decide which size to take.

We provide size chart on each product page, in which showed the Bust, Waist, Shoulder measurements. So please kindly take your own measurements firstly. Then you can compare your own measurements to the size chart and pick the proper size.

If you are still unsure which size to pick, please send us the link of the item you prefer. Please also advise us your own measurements. We will then help you check which size will fit for you properly.

We also feel sorry to hear you felt difficult to contact us. Please be advised we open "Q & A" section on each product page. Next time, if you have any problem before placing the order, please submit us questions under this section. Our customer service will try our best to help you.

We appreciate your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help you check both orders.

Please note because the shipping method you chose for both orders was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the packages because they are still in transit. We guess you might haven't noticed this so you're inquiring about your orders.

1. Order 1903151532462001: Shipped via ePacket-track-QY on 2019-03-18 . The tracking number is LT450739515CN. Tracking Link: https://t.17track.net/en#nums=LT450739515CN&fc=03013

Please be noted the tracking information will only be updated when the package arrives to next location. This package is currently on the way to US. The online tracking information will be update again once the package arrives in US.

You shall receive it before 2018-04-07, which is 20th days of shipping. Please be kindly waiting for both the parcel and more updates.

2. Order 1903190732489710: Shipped via ePacket-track-QY on 2019-03-23. The tracking number is LT470137956CN. Tracking Link: https://t.17track.net/en#nums=LT470137956CN&fc=03013

This package has arrived in US on March 31st. It is still in transit to your city. You shall receive it before 2018-04-12, which is 20th days of shipping. Please kindly wait.

However, if you don't receive any of the packages by the stated time, please contact us again in Ticket as soon as possible. We'll contact the shipping carrier for you and promise to help you out.

We really appreciate your understanding and support.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

Dear customer,

We apologize for the confusion. But we are afraid that you misunderstood us at all.

Please be noted when we received your Exchange request on March 21st, we immediately sent you Return Form and Return Instructions in Ticket 19413821. The Return Address is included in Return Form. We feel sorry that you did not notice any information we provided.

Our supervisor had conducted new Ticket ID =19423967 in our ticket center and send ALL return information again. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. Please be noted we don't use phone to communicate with customers now because we need to record all communication messages in system to assure the service quality. But I will try our best to help you here and in the Ticket.

Please be advised firstly that your order is currently in the processing phase and will be shipped out no later than 2019-03-31 using Expedited. The package normally takes 3-7 business days (5-10 calendar days) to arrive. So normally you shall receive the entire order before 2019-04-10.

We're sorry that you might misunderstand the shipping time. Please kindly note 3-7 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 7-9 business days (11-13 calendar days), which was stated on the product page. So that's why the estimated shipping date will be around 2019-03-31. We are sorry that you might not noticed this information.

We will try our best to process your order and ship it as soon as possible. We can't promise it can be shipped earlier, but we will try our best. It's highly appreciate if you can wait for the entire order.

In order to meet your satisfaction, I also had conducted new Ticket ID =19423946 in our ticket center and provide a better solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am really sorry to find you totally misunderstood us.

When we cancelled this order as you requested, we mentioned we would return the full refund AUD602.86 to your "Store-Credit" account, but not to your paid card. We cancelled this order on 2019-03-06 and issued the full refund to your credit account on 2019-03-06.

We also mentioned in Ticket 19364853 that you might withdraw the store-credit to your original paid card by yourself. We feel sorry that we did not receive your withdrawal request until March 23rd.

We only received your withdrawal request Today, and our financial department has issued the full refund to your original paid card just now.

However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49

I can fully understand your concern. So I had conducted new Ticket ID =19422088 in our ticket center and will ask for a refund proof from the financial department for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I used your name to research in our system and found out your second Order #32187172.

I am afraid that you got a misunderstanding. Please be noted your two orders were placed under different accounts. Your first order was placed under account "adam******@gmail.com" while your second order was placed under your FACEBOOK account. You could not find your second order in the first email account because you logged into a wrong account. Please kindly use your Facebook account to log in again and then you will find your second order. We appreciate your understanding in advance.

Your new order was shipped via ChinaPost-track-Bao Tongda on 2019-02-20. The tracking number is RM996491714CN. You may track it here:

https://t.17track.net/en#nums=RM996491714CN&fc=03013

Online update tracking information: [2019-03-24 10:39 PHOENIX AZ DISTRIBUTION CENTER ANNEX, Departed USPS Regional Facility]

We sincerely apologize for the shipping delay. After checking, your package has arrived in US. It is currently in transit to your city and will be delivered in the following week. It's highly appreciate if you can wait for it.

I had conducted new Ticket ID =19423920 in our ticket center to follow up your case and will also apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

First of all, we checked your order details to understand why the order was delivered after 2 months as you mentioned. However, a different situation could be found.

The date of shipment shown at checkout was 2019-03-29.

Your order was shipped out into two parcels:

http://www.dhl.com/en/express/tracking.html?AWB=6761585515&brand=DHL

http://www.dhl.com/en/express/tracking.html?AWB=8208314925&brand=DHL

Not only these two parcels were shipped out earlier than the ETA, but they were even delivered BEFORE that day.

As such we're sorry but we believe there is some misunderstanding on the delivery time, which was not exceeded.

As for your returning package, we haven't received it yet. Please provide us with your tracking code, once we can verify it's in transit we'll promptly arrange a refund as agreed.

Thank you very much for your kind support.

If you need anything else, please do not hesitate to contact me and I will be happy to help you.

Thank you very much.

This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.

I. Please be noted we provide size chart on each product page. When you select the dress size, the specific measurements will be provided, above the "Add to Cart" button. We are sorry that you did not notice it when you placed the order.

II. We're sorry that you might misunderstand the shipping time. Please kindly note 3-4 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put your item through its strict quality control tests. The processing time of your item is 3-6 business days, which was stated on the product page. This is why your order could not be shipped as soon as it was placed. We're sorry that you might haven't noticed this information either.

III. Your order was shipped via DHL on 2019-03-23. The tracking number is 8414095502. Delivery normally takes 3-4 business days (4-6 calendar days). So you shall receive the order before 2019-03-29, which is 6th days of shipping.

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

United States : 1-800-225 5345

Please be kindly waiting for this package. If you still need it sooner, please contact DHL once you find the package arrives in US. You may ask them to deliver your package at priority.

Thank you for your understanding in all the matters.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

I've checked and realize previous representative did not deal with your problem in a proper way. We sincerely apologize for all the inconveniences it may have caused. I will criticize here strictly. We promise to improve our service and try to avoid the same problem happens again.

As for your case, I had conducted new Ticket ID =19422110 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

I feel sorry you've received something you did not order.

Unfortunate there is no photo on your review, so we could not identify the items mentioned.

Please kindly specify which items you wish to return and what products was not ordered. We'll immediately arrange a return and evaluate any proper solution for your case.

Thank you very much.

this is supervisor from LightInTheBox.

First I would like to apologize to you for the unexpected delay.

Our logistics manager will contact the carrier to prioritize your parcel.

Meanwhile, we'd like to offer a compensation for the longer waiting.

Thank you very much.

Dear customer,

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to tell you that you misunderstood all.

Firstly, please note because the shipping method you chose for this order was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we clearly state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.

Your order was shipped out via TWO US Priority Line-LITB-Priority mail packages on 2019-03-09 with the Tracking No: 9405809699938260930175 and 9400109699939775254677. So you shall receive the order before 2019-03-29, which is 20th days of shipping. Please be kindly waiting for more days.

Tracking Link: https://www.17track.net/zh-cn

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

However, if you don't receive any of the packages by 2019-03-29, please contact us again as soon as possible. We'll investigate your case further and promise to provide a proper solution to help you out.

Furthermore, please be noted our Customer Service Department support various languages, except for Chinese. We won't answer any of our customers in Chinese, since all our customers are from abroad. We are afraid that you contacted us via Incorrect way, so you received answers with Chinese non-related words.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

We appreciate your understanding and support.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We've checked and confirm your Order #32260235 is still under your account "ra****@****.edu". As for your case, please re-log into your account and try to find your order. You may click the "forget password" to reset your personal password if you forgot it.

Your order was shipped via ePacket-track-QY on 2019-03-05 . The tracking number is LT394729641CN. Below is the tracking link:

https://t.17track.net/en#nums=LT394729641CN&fc=03013

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

Please be advised the shipping method you picked for this order was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2019-03-25, which is 20th days of shipping. Please be kindly waiting.

As I truly value you as our customer, I also had conducted new Ticket ID =19410920 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

LightInTheBox is based in China. We are a Chinese company happily serving customers all over the world. Most of our products will be shipped from our Chinese warehouse. You may refer to following link to learn more about our company:

https://www.lightinthebox.com/r/about-us.html?prm=1.3.84.0

We are sorry that your order might not arrive before the date you expected it. But please allow me to explain the processing time for this order. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 3-5 business days, which was stated on the product page. So your order was not delayed in processing phase when it was placed on 2019-03-11 and shipped out on 2019-03-16. We're sorry that you might haven't noticed this information.

Your order was shipped via DHL with the tracking number 5337999505. Delivery normally takes 3-6 business days (5-9 calendar days). So your package is still in normal transit. It will be delivered to your address in New Zealand before 2019-03-25, which is 9th days of shipping.

Tracking link: http://www.dhl-usa.com/en/express/tracking.shtml?nav=5337999505

We feel sorry we are unable to change the shipping address after the package was shipped. But if needed, you may contact DHL and ask them to change the delivery address of your package.

As I truly value you as our customer, I had conducted new Ticket ID =19407821 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further problem . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I would like to help.

In last November, we cancelled all 3 dresses as you requested and intended to process their full refund for you on 2018-11-16. Unfortunately, the refund could not be completed since there was a Paypal Claim opened for your payment. Your full payment was held by Paypal. We are not allowed to process any refund when a Paypal Claim is opened.

In this case, could you please close your Paypal Claim at your earlier convenience so we can process the refund for you very soon?

I had conducted new Ticket ID =19430197 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

I feel sorry for the discomfort.

We're aware that monitors might display nuances slightly off sometimes.

The same exact photo might also look different in your iPad vs. Android phone vs. PC, depending on brightness and vividness.

This is why we highly recommends getting a watch before ordering a tailored dress.

We sell swatches with the exact fabrics and colors for a few pounds in our website.

We can confirm that the dress sent is in Ocean Blue, as the tag says.

We aren't able to accept a return for an issue that's not caused by us, normally.

Exceptionally, we can offer a return for a 70% refund this time. Please let us know if you would like to accept this option.

Thank you very much for your kind support.

If you have any questions, please feel free to contact me and I will be happy to help you.

Thank you very much.

this is supervisor from LightInTheBox.

I feel sorry for the trouble. Unfortunately, the parcel has been returned as it cannot be delivered to the address you've provided us with.

In this case, we can either offer a refund or reship it if you provide us with a valid address.

Thank you very much for your kind support.

If I can do anything else for you, please contact me and I will be happy to help you.

Sincerely,

Thank you very much.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

this is supervisor from LightInTheBox.

I feel sorry for your experience.

I can confirm you that your order has been canceled and fully refunded.

Our financial manager can provide a refund reference in case you or your bank should need it.

Also, I rectify: we do NOT intend to convert your payment into a store credit as you might have misunderstood. Your payment was refused due to a specific concern of our payment circuit and refunded for security reasons.

I apologize if this has caused to you an inconvenience, but the safeness of our Customers transactions is our priority.

Thank you very much for your kind support.

If you need anything else, please do not hesitate to contact me and I will do my best to assist you.

Thank you very much.

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the out of stock issue. But I am afraid that you misunderstood our Order progress.

Please be noted most our products are not in stock. Once your orders were placed, we had to ask our suppliers to make NEW products for you. The suppliers have to take a certain time to process your order and put all your items through its strict quality control tests.

When the suppliers of the 4 pairs of shoes started to process your orders, they found the materials for processing were out of stock. They took several days to find similar materials for processing but failed. We also tried to find another supplier who can provide the same product but not successfully either. So finally, we had to cancel your 4 orders with full refund returned. We appreciate your understanding in advance.

We can fully understand your disappointment. As we truly value you as our customer, we'd like to offer you a Rewards as extra compensation. You may use this rewards for next time shopping. Is that fine with you?

I had conducted new Ticket ID =19388828 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us if you would like to accept our apology . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

Dear customer,

Thank you for shopping with us.

Your order was shipped via ePacket-standard-HKB on 2019-02-21, with the tracking number LM641993673CN. You may track it in following link:

https://t.17track.net/en#nums=LM641993673CN&fc=03013

Online update tracking information: [2019-03-11 13:46 DUBLIN PARCEL HUB, DUBLIN 12, Your item was received by An Post in]

Please be noted the shipping method you picked was "Postal Expedited", not Express Expedited. The Postal Expedited usually takes 7-13 business days (9-19 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.

So your package is NOT delayed in shipping phase. You shall receive it by 2019-03-12, which is 19th days of shipping.

After checking, your package has arrived at your local Postal Processing Center. It will be delivered to your address very soon. Please be kindly waiting for it.

We appreciate your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We are sorry that you misunderstood us. Please be noted we would not delete any of our customers' accounts. We are afraid that you might use wrong account to log in.

We've found out your Order #32240213, which was placed under your FACEBOOK account. This account is still valid. Please kindly use your facebook account to try to log into our website again and check your order. We appreciate your cooperation in advance.

We've issued full refund of this cancelled order in total of AUD181.74 to your Credit Account on our website on 2019-02-26. If you want to withdraw the credit to your Credit Card account, please follow the steps below:

https://www.lightinthebox.com/index.php?main_page=store_credit

2. Click the "Withdraw" button, and then click the "Submit" button on the next page.

3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :

https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef

I also had conducted new Ticket ID =19385856 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We sincerely apologize for the concern. We have changed the order with the item as you requested. Please don't be worried.

I had conducted new Ticket ID =19373122 in our ticket center and provide you more details about the new order. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

Please also advise us more details about your problems. We will then further investigate them and provide proper solutions accordingly.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Please be noted firstly before your order is shipped off, we have to process your order and put your item through its strict quality control tests. So your order could not be shipped as soon as it was placed. We took several days to process it and shipped it on 2019-02-16.

Your order was shipped via ePacket-standard-HKB, with the tracking number LT326228354CN. You can track it here:

https://t.17track.net/en#nums=LT326228354CN&fc=03013

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 6-14 days (8-20 calendar days) for the package to arrive. So your package is NOT delayed. You shall receive it before 2019-03-08, which is 20th days of shipping. Please be kindly waiting for it.

As I truly value you as our customer, I also had conducted new Ticket ID =19369971 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you don't receive the order by 2019-03-08. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We feel sorry to hear your local Post Office returned your package without notifying you. After checking, we have not received the return package. Please be noted that normally we need ask our logistics department to track your package and then we can provide solutions for you.

While in order to meet your satisfaction, I had conducted new Ticket ID =19366842 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

I feel sorry for the issue. Please note we refunded you on October. You can see the refund on your account.

You can check your refund here:

Expiration ： USD -15.99 2018-10-28 10:12:06.0 refund

You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit

If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html

It normally takes about 3-5 business days to complete this refund transaction. Please kindly check your PayPal account later.

Thank you very much for your kind support.

If there are any problems, please contact me and I will be happy to help you.

Thank you very much.

Dear Customer,

We feel sorry you've had any inconvenience with your order.

Please will you provide us with your order number?

Dear Customer, we would really like to help, but we found out you left this review without any order number.

For us it's important to assist you and solve your problem. Thank you.

This is Customer Service Supervisor from Lightinthebox. I would like to help.

Firstly, please be noted all our products require processing time before shipment. The processing time of your items is 7-14 business days, which was stated on the product page. So the estimated shipping date of your order was 2019-02-23.

However, we regret to inform you that your order was slightly delayed due to the unexpected high demand of bike handle grips. We have asked the supplier to prioritize the processing. So would you please be kindly waiting for the order a few more days?

I had conducted new Ticket ID =19347763 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

this is supervisor from LightInTheBox.

It's lovely to assist you. From what I can see, you've ordered a customized Victorian dress with size which has a processing time of 6-10 business days.

You've also added other two products - processing time 7-17 and 7-33 business days.

Please note the processing time was shown on each product page and also at checkout, before you confirming and placing your order.

When you've contacted us and explained you were not happy with the processing time of the 2nd and 3rd items, however, customer service offered you to cancel those items and rush the shipping of the first dress.

Which we did - exactly as you asked.

In fact, the carrier took only a few days to deliver your dress: http://www.dhl.com/en/express/tracking.html?AWB=6761408651&brand=DHL

As about your discovery that MiniInTheBox is part of our company, I feel sorry that this was concerning for you. However, you may find the same information displayed on our website as well.

MiniInTheBox is a merchant dedicated mostly to gadgets and small products, as the name suggests. Our main merchant LightInTheBox offers a different variety of products, instead.

Thank you very much for your kind support.

If I can do anything else for you, please let me know and I will do my best to assist you.

Thank you very much.

this is supervisor from LightInTheBox.

Our apologies for this misunderstanding.

Please note that each order has a processing time which depends on the item purchased. You will find this processed time both on the original product page and listed at checkout before you confirm and place your order.

Your order is currently in the processing phase and will be shipped out no later than March 2, 2019 using Standard. The package normally takes about 8-12 days (6-8 business days) to arrive.

http://www.lightinthebox.com/knowledge-base/c1229/a3017.html

Should you not happy with this time frame, we can offer you:

1) to ship the ready items and cancel and refund the ones not ready yet

2) a coupon or reward of 5USD for next purchase

Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.

Thank you very much for your kind support.

If you require any further information, please drop me a line and I will be happy to help you.

Thank you very much.

this is supervisor from LightInTheBox.

I apologize to you for the frustrating experience.

Please note that, after checking, unfortunately your parcel does not result delivered to us.

We hope you may share either a tracking link or receipt to us, so that we can investigate further and apply for a refund manually.

Thank you very much for your kind support.

If you need any further information, please let me know and I will do my best to assist you.

Thank you very much.

this is supervisor from LightInTheBox.

I really feel sorry for the frustrating information.

Unfortunately, the payment reference you've provided us with does not point to any payment we received.

This may mean either:

- your bank could not complete this transaction. Please inquire them for more information

- your reference (which is a screenshot of a website) is incomplete. Please ask you bank to provide a full and formal payment receipt, then please hand it over to us

Whichever way you prefer to continues, feel free to keep in touch with us. We'll be delighted to assisto along this process.

Thank you very much for your kind support.

If you need anything else, please drop me a line and I will be keen to assist you in a tailored way.

Thank you very much.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to like to take full responsibility of our problem.

We have asked our logistics department for help to track your package. When we receive an update, we will notify you immediately and also provide a proper solution to fix your problem.

I had conducted new Ticket ID =19332022 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

Thank you for shopping with us.

Please be noted the Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put your item through its strict quality control tests. The processing time of your item is 15-17 business days, which was stated on the product page. We're sorry that you might haven't noticed this information.

Please also note the Wrap you ordered was a Made-To-Order product. It means that we did NOT have this wrap in stock. After you placed this order, we would contact our tailors to make a NEW wrap for you. Company policy states that all Made-To-Order orders that are cancelled between 24 hours of purchase, 50% of the items' price will be charged as a handling fee. You requested to cancel the order after 10 days of purchase, which was why we could not cancel the order with full refund.

https://www.lightinthebox.com/nh/Cancellation-Policy.html

However, as we standard for the customer's satisfaction, we had handled your case specially. We cancelled your order and applied for a 100% refund USD23.91 for you on 2019-02-18. You may check the refund now in your Paypal account.

Next time, we highly suggest you to check the processing time stated online and place the order once you confirm the order will arrive before the date you need it. Your kindly understanding and cooperation are highly appreciated.

Dear customer,

We do really want to help you. Unfortunately, we regret to tell the Order Number you provided was incorrect.

Please be noted if your order was placed in 2019, the Order Number should begin with "3", like "31315998" for example. We are afraid that you took a wrong picture of your order details. Could you please double check it and provide us with your correct Order Number?

If you still could not locate the correct order number, please privately message us with the following information so we can try to research your order in our system:

1. The full name you used to place the order.

2. The full numbers of the Card you used to pay.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Please be kindly noted the Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The longest processing time of your items is 27-29 business days, which was stated on the product page. That's why your whole order could not be shipped as soon as it was placed.

Please be noted normally we need to ship all items in one order together. But we can understand that you need to receive more items sooner. As we truly value you as our customer, we splited your order and shipped ready items as soon as they were finished. Your order contains 3 parts:

Part 1: The package you received, contains 1 pair of earrings.

Part 2: contains 15 pairs of earrings. The package was shipped via ePacket-standard-HKB on 2019-02-15, with Tracking No:LT322591815CN. You may track it here:

https://t.17track.net/en#nums=LT322591815CN&fc=03013

Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.

Delivery normally takes 6-14 business days (8-20 calendar days). So this package is still in normal transit. You shall receive it no later than 2019-03-07, which is 20th days of shipping.

Package 3: contains the following product -

1 Pair Women's Cubic Zirconia Stylish Geometrical Drop Earrings Dangle Earrings - Austria Crystal Drop Ladies Stylish European Elegant Jewelry White / Blue / Wine For Party / Evening Festival

The estimated shipping date will be around 2019-03-01. We will try our best to process it and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please be kindly waiting.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

As I truly value you as our customer, I had conducted new Ticket ID =19327042 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Firstly, we are afraid that you contacted us via an incorrect way. Next time, please confirm delivery from computer first. Then you can create a “return or exchange” ticket from your account so that there will be professional representative to help you.

https://www.lightinthebox.com/download/065d829d-9ba4-49ac-a7cf-09df06f58be8

http://www.lightinthebox.com/index.php?main_page=return_policy#GeneralPolicies

While in order to meet your satisfaction, I had conducted new Ticket ID =19327026 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

Firstly, we regret to tell you that the incorrect information was provided in previous ticket 19298830. The estimated shipping date of your order is supposed to be 2019-02-23, instead of 2019-02-03. We sincerely apologize for the inconveniences caused by the wrong information. I will critisize the previous representative strictly.

Please be noted before your order is shipped off, we have to process your order and put your item through its strict quality control tests. The processing time of your item is 7-14 business days, which was stated on the product page. So that's why the estimated shipping date will be around 2019-02-23, plus another 2-5 business days for shipping.

We can understand you need the order sooner and have asked the supplier to prioritize your order. Your order might be shipped a little earlier. So would you please be kindly waiting for a few more days? We also would like to apply for a kind of compensation for you.

Furthermore, we've double checked and confirm we only received ONE piece of payment CAD77.71 for this order. We did not charge you any more. But if you confirm extra payments were sent to us, we'd like to help you investigate it with our financial department, as long as you provide us with the payment proof. We will try to help you fix this problem.

I had conducted new Ticket ID =19319201 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

we feel sorry for all the inconveniences. we receive tickets everyday from thousands of customer, it's really weird that you cannot submit the ticket. could you please try to submit it through another browser?

Or please kindly advise me here your order number, I will check it for you immediately.

Thank you for understanding.

Dear customer,

The delivery time consists of processing time and shipping time. During Chinese New Year the processing time of every item is longer than usual. we updated the processing time for every item. Please kindly check the processing time at product page.

After processing we will ship the order as soon as possible. If you selected Expedited for order, you will get the order soon.

Usually we keep in touch with customer via ticket, which you may submit in your personal center. All tickets will be replied within 24 hours, if you need cancel order or rush order, we will handle it once get your request.

Could you please kindly advise us your order number so that I can help to check? I am waiting for your reply.

Lightinthebox

Dear customer,

We feel sorry but during long transit the package may got damaged due to any unexpected heavy impact. We always take full responsible for the damaged parcel or items, but we need the picture to confirm the issue and apply refund or any other solution for you.

Could you please kindly advise us your order number so that I can help to check? If you have sent us the damages proof, we will refund the postage and the order value immediately.

Thank you for understanding.

Dear customer,

we sincerely apologize for the inconveniences. Please kindly note that usually we use ticket center to keep in touch with our customers. All tickets will be replied within 24 hours. Please don't reply any auto-email or ads, as we cannot receive them.

Could you please kindly advise us your order number so that we can help to check? we treasure every client so if there is any problem, we will help out as soon as possible.

Thank you.

Dear customer,

we sincerely apologize for all the inconveniences. But please kindly note that if the order was returned due to customer's refuse, you will be responsible for the double shipping fee.

The customs duty was charged by every local customs, not by us. But we do offer tax insurance for UK, so that all our UK customers may get full tax refund after delivery. If you refuse to pay for customs charge, the order will be returned unfortunately.

It will be grateful if you may advise us your order number so that I can help to check it for you. If there was any problem caused our fault, we are willing to take full responsibility.

Thank you for understanding.

Dear customer,

We sincerely apologize for all the inconveniences, but could you please kindly advise us with your order number so that we can help to check?

we do accept return for refund or replacement for any item which doesn't meet your standard. If there is any problem caused by our fault, we would like to take full responsibility for the old order and I am willing to offer a special discount for your new order.

Thank you for understanding and support.

Lightinthebox

Dear customer,

could you please kindly advise me with your order number so that I can help to check?

we are always willing to process order as soon as possible, but we cannot do anything if we haven't got your payment. Usually it takes 1-2 weeks to process the payment through western Union, in case if the payment failed, it also takes 1-2 weeks to get the result and return the money back.

I am not sure what happened with your payment, but I would like to check if you can offer the order number. If there is any problem caused by our fault, we will take full responsibility surely.

I am looking forward for your reply.

Lightinthebox

Dear customer,

we sincerely apologize for all the inconveniences. But I am afraid that you misunderstand our processing time. Please check the processing time of every item on product page, the info can be found before you add the item to cart.

Around Chinese New year the processing time is longer than usual, but as it's the most important festival for Chinese, all suppliers and factories are waiting for the moment to reunite with family, we will really appreciate if you can understand.

I also would like to help check order statues and try to contact the supplier to push order. Could you please kindly advise me your order number so that I can check？ If you don't want to wait any more, I will help to cancel the order.

I am looking forward to your reply.

Lightinthebox

Dear customer,

Sorry but the order number cannot be viewed in public review here. could you please kindly send me again your order number via private message?

I will help to check once get your reply.

Lightinthebox

Dear customer,

Please kindly note that we don't pay customer for feedback. Customers decide to rate or offer feedback by themselves.

If you have any order issue, please just advise us with your order number so that we can help to check. We cannot deny that order may delay or lost in long transit, but we always take full responsibility once confirm the order issue. And we always trust our clients so we treasure every feedback and request.

If you have contacted us before, please advise me your ticket number so that I can help to check. If not, please offer your order number via private message, we will help out as soon as possible.

Thank you very much for understanding.

Lightinthebox

Dear customer,

we sincerely apologize for all the inconveniences. But please kindly note that the processing time of every item is different, for made to order item we need to produce one by one per size, for pre-sale items the processing time is also longer than stock item.

And as Chinese New Year is coming now, most of our suppliers are on holidays, so the processing time around Chinese New Year will be longer than usual.

Could you please kindly advise me your order number so that I can help to check? we do accept cancellation request if you don't want to wait any more.

Thank you very much for understanding.

Lightinthebox.

Dear customer,

we sincerely apologize for all the inconveniences. but if there is anything wrong with the size, we would like to take full responsibility for that. Could you please kindly advise us with your order number so that we can help to check and offer compensation if the problem caused by our fault?

We treasure every client and will try our best to improve our service and products. Hope serve you better next time,

Lightinthebox

Dear customer,

We do really want to help you. Could you please firstly privately message us with the following information so we can ask our financial department to check your case?

1. Do you mean you were over-charged for 3 times and the total amount of 3 transactions is 1.2k? Please tell us the exact amount and currency you were charged.

2. Some screenshots to show all the unauthorized payments.

3. The full number of your debit card.

Thank you for your understanding and cooperation in advance. We are looking forward to hearing from you.

We apologize for the problem. Could you please firstly advise us with Order Number so that we can check it for you? We promise to take full responsibility of our problem and find a proper solution to help you out.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to take full responsibility of our problem.

We have asked our logistics department for help to track your package and are still waiting for their feedback. Please be noted normally we could only offer solutions for you once we get the checking result.

While in order to meet your satisfaction, I had conducted new Ticket ID =19234190 in our ticket center and provide a new Special solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

We sincerely apologize for all the inconveniences caused by this order. We'll take full responsibility of our problem and help you return the unqualified products back for a full refund at our expense.

We will also cover 100% Tax Fee for you since you paid Tax Insurance of your order. Please don't be worried.

As for your case, I had conducted new Ticket ID =19234113 in our ticket center and will help you fix the problems in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

This is supervisor from Lightinthebox, I would like to help. Sorry but at Consumeraffairs order number and ticket number cannot be shown by public here for me the number shows as **. Could you please kindly send me again the order number via private message?

The shipping time depends on the shipping method you selected, if you select the postal service, the shipping time pf which is always longer than expedited. I will help to check the order statues once get your order numbers.

Please no worries, if there is any problem caused by our fault, Lightinthebox will take full responsibility for that.

Thank you for understanding and support.

Lightinthebox.

Dear customer,

This is supervisor from Lightinthebox. we would like to help.

Could you please kindly offer me your order number so that we can help to check it for you?

Please no worries, if there is any problem caused by our fault, we will take full responsibility for that.

Lightinthebox,

Dear customer

This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But could you please kindly advise me with your order number so that I can help to check?

Lightinthebox really treasure our clients and always would like to help out. If there is any problem caused by our fault, we will take full responsibility.

Please no worries. I am looking forward to your reply.

Lightinthebox.

Dear customer,

this is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. But please kindly note that only items in stock can be shipped out within 24 hours. If you selected Made to order items or presale items, the processing time is always longer than 24 hours. The info can be found on every product page.

we do suggest you to check the processing time before you add the item to cart. We are also trying to ship all orders as soon as possible.

Could you please kindly advise me with your order number so that I can help to check?

If there is any problem caused by our fault, we would like to take full responsibility for that.

Lightinthebox.

Dear customer,

Please kindly note that usually we keep in touch with our customer via tickets. could you please kindly advise us your order number or ticket number so that we can help to check?

we do sorry but if the order was returned by your reason, we cannot refund the shipping fee. I am willing to help to check again and if there is any problem caused by our fault, I will offer a new solution for you.

Lightinthebox

Dear customer,

we do sorry but could you please kindly let us know your order number or ticket number via private message?

Please no worries, we are always willing to help out. Please let me check what happened so that I can help.

Thank you very much for understanding.

Lightinthebox.

Dear customer,

This is supervisor from Lightinthebox. we would like to help.

we do sorry that you have not received the order. But Please kindly note that the shipping time depends on the shipping method you selected. If you need the item urgently, we do suggest to chose Expedited, which only takes 2-7 days to delivery. If you chose postal service, it's safe but always takes longer.

Please no worries, if there is any problem with your order, we would like to help out.

Could you please kindly advise us your order number so that we can help to check?

we are looking forward to your reply.

Lightinthebox

Dear customer,

This is supervisor from Lightinthebox, we would like to help. Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html

And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa

For customers who had this duty insurance, we will fully refund duty cost if it is occurred.

Could you please kindly offer me your order number so that I can help to check? If you had the tax insurance, I will apply fully tax refund directly.

Lightinthebox.

Dear customer,

we sincerely apologize if the order was delay for Christmas. Hope it still will be a good gift choice for New Year.

Please kindly note that items in stock can be shipped out within 24 hours, the processing time of made to order items and presale items is always longer. The info can be found on product page before you add the item to your cart.

And the shipping time also depends on the shipping method you selected, if you need the order urgently, we do suggest you pick expedited, which only takes 3-7 days to delivery.

Usually customer may contact us via ticket, which you need to submit through your order. Could you please kindly advise us your order number and email address, we will help to unsubscribe if you don't want to receive our emails again.

we are looking forward to your reply.

Happy New Year!

Lightinthebox

This is Customer Service Supervisor from Lightinthebox. I've checked and regret to find the previous representative did not provide you with the accurate information. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction. I'd like to explain it to you.

Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 9-17 business days (12-24 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.

Your order was shipped via ePacket-track-HKB on 2018-12-05, with the tracking number LM359410729CN. So your order is not delayed. Normally you shall receive it before 2018-12-29, which is 24th days of shipping.

Tracking Link: https://t.17track.net/en#nums=LM359410729CN&fc=03013

Online update tracking information: [2018-12-11 13:17 Sweden, The shipment item has arrived at the country of destination]

arranged very soon due to the busy schedule. In this case, we suggest you to contact the local post office for help to check the package status. If the package has arrived there, you can claim it back directly.

I also had conducted new Ticket ID =19177351 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear Customer,

We are delighted to help you. As for your case, could you please firstly advise us with your Order Number?

Please also advise us the Tracking number and website link to track so that we can track the return package for you. Thank you for your cooperation and understanding in advance.

We are looking forward to hearing from you.

This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.

https://www.lightinthebox.com/download/065d829d-9ba4-49ac-a7cf-09df06f58be8

Furthermore, we are sorry to hear all the clothes are not fit. If you want to return the entire order, we are delighted to help.

We also sincerely apologize for the shipping delay and the inconvenience caused. Your package was delayed because it's really a busy time for the worldwide carrier. We promise we will improve our shipping service.

As for your case, I had conducted new Ticket ID =19177565 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

Furthermore, please note because the shipping method you chose for this order was EconomyExpress. It usually takes 5-10 business days (7-14 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.

Your order was shipped out via US Priority Line-YDH on 2018-12-17 with the tracking number 420770839361269903503399960066. Below is the tracking link:

http://www.ydhex.com/tools/inquire?number=420770839361269903503399960066

So it's normal that you still haven't received the package because it's still in transit. You shall receive the order before [2018-12-31], which is the 14th day of shipping. Please be kindly waiting for it a few more days.

However, if you don't receive the package by that day, please contact us again via Ticket as soon as possible. We promise to help you fix the problem in a timely manner.

We really appreciate your support and understanding.

Dear Customer,

We apologize for the problem. But we'd like to help you resolve the problem here.

Could you please firstly tell us with your Order Number? Please also advise us why you would like to return your order. If the product you received has any quality issue, please describe more details about the quality problem. We'll take full responsibility of any quality issue.

Thank you for your understanding and cooperation in advance.

Dear Customer,

We apologize for the inconvenience. As for your case, could you please advise us with your Order Number?

We will check what caused your problems and then try to provide a proper solution to fix your problem.

Thank you for your understanding and cooperation in advance.

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

First of all, we are really sorry to hear the previous representative did not help you resolve the problem in a timely manner. We sincerely apologize for the problem caused. We promise we will improve our service and will try to avoid the same problem happens again.

We'd like to help you return the 4 dresses back for a full refund. Also in order to show our apology of the inconvenience caused by the previous ticket, we'll also handle your case specially and will cover Return Postage for you this time.

As for your case, I had conducted new Ticket ID =19177752 in our ticket center and provide free return instructions. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer,

This is supervisor from Lightinthebox. we would like to help.

we do sorry for all the inconveniences. But I am afraid that there has some misunderstandings. All tickets only can be closed by customer, or by system after 7 days since our last message. we never leave customer's message unreplied as we really treasure our client.

Could you please kindly advise me with your order number or ticket number so that we can help to check it for you?

And we do accept return for refund or replacement for all orders. Please no worries, I will help out once get your order numbers.

we are waiting for your reply.

Lightinthebox.

Dear customer,

This is supervisor from Lightinthebox. we sincerely apologize for all the inconveniences. Lightinthebox is always willing to help our customer to resolve problems. But if someone stole your parcel, we feel sorry but maybe Police will be more professional for this kind of case.

I checked our system and only found 2 tickets which were created by us for contacting you after your Paypal claim, you read them but we never got your reply. Is there any misunderstanding?

After view your this complaint, I had created a new ticketID 19147607, please kindly login your Lightinthebox account and reply us via this ticket, as we really want help out.

Hope we can resolve the problem together soon.

Thanks for your understanding. I am waiting for your reply.

Lightinthebox

Dear customer,

please kindly note that for customers who had duty insurance, we will fully refund duty cost if it is occurred. But we need you to pick up the order firstly, then send us the paid tax invoice, we will be glad to apply a tax refund directly.

Could you please kindly advise us with your order number so that we can help to check it for you?

Thank you for understanding.

Lightinthebox

Dear customer,

This is supervisor from Lightinthebox. we would like to help.

we sincerely apologize for all the inconveniences. But we do have technical support, if there is any problem with the item you received, Lightinthebox will take full responsibility for that.

Please kindly advise us with your order number or ticket number so that we can help to check.

Thanks for understanding.

Lightinthebox.