LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 17, 2019
There's too much to complain about, so I'm just going to put it all in bullet point format;
- I paid duty fees and taxes up front alongside the order, bringing my total shipping and handling charges to $22.33 for a large envelope. LightInTheBox must have pocketed this money because none of the duty fees were paid for and my packaged was held in another country.
- By this point the package was over two weeks late, and LightInTheBox was demanding that I pay for the duty a second time. When I obviously told them no, I would not pay duty twice, they abandoned the discussion.
- A month later, in May, LightInTheBox sent me a message asking me why their package was delivered back to their warehouse, and if I would like a refund. When I said yes, they closed the ticket and never responded back without giving me my refund.
- In October, Visa informed me that LightInTheBox was potentially trying to make an unauthorized charge on my card.
- Turns out, EVEN THOUGH LightInTheBox had my money AND my package, they were trying to charge me a second time for duty on the same package from March.
- Make another ticket about this.
- The representative says they have no history of them ever receiving my package back at their warehouse, DESPITE THEM PREVIOUSLY ASKING ME WHY MY PACKAGE WAS BACK AT THEIR WAREHOUSE.
- I screencap everything and escalate it to a supervisor, which claims will get back to me within one business day.
- It has now been ONE MONTH with no response.
Long story short, NEVER DEAL WITH THIS COMPANY. They are a SCAM. They lie to you every step of the way and just try to find ways to scam more money out of you. This has been the more nightmarish $56.64 I have ever spent in my life and it keeps coming back to bite me in the ass every few months. This isn't incompetence, this is flat out fraud on LightInTheBox's part.
This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened firstly.
Firstly, we're sorry that you might misunderstand the shipping time. Please kindly note 3-5 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We clearly stated the processing time on the product page. We feel sorry that you did not notice it when you placed this order.
For your order:
The processing time was 4-7 business days. So your order was not delayed in the processing phase when it was placed on 2019-03-27 and shipped out on 2019-04-02.
The shipping time was 3-5 business days. So your order was not delayed in the shipping phase either when it was attempted to be delivered on 2019-04-05.
Furthermore, please be noted the "CAD0.84" you paid was NOT tax fee. It was paid as "Tax Insurance". It means that if you are charged tax fee upon order delivery, this insurance can help you get 100% reimbursement of the tax fee.
In previous Ticket 19457284, we promised that we would cover 100% tax fee for you. But we feel sorry that you still chose to refuse this package.
After checking, we received the rejected package. But based on our policy, if the package is returned to our warehouse because of customer's personal reason (such as customer refuses to accept package/pay tax fee), we could only arrange the reshipment as long as you re-pay us the reshipment postage. However, please understand that no refund will be issued in this situation.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
While in order to meet your satisfaction, I had conducted new Ticket ID =20030144 in our ticket center and will apply for some new SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Nov. 22, 2019
Ticket ID = ** has been resolved and refund been paid thank you.
Original Review: Nov. 17, 2019
Ordered two Canvas Oil Painting on the 17 Sep. 2019. Receipt on the 02/10/19. One Oil painting was OK. The second Oil painting had two holes in it and a paint brush hair was painted on to the Canvas clearly visible. I contacted the Company for a refund. They gave me clear instruction how to return, which I followed on the 03/10/19 and send it back. Been told I will be Contacted between 7-45 Days for a refund. Customer service does not exist in this Company. All the say send is the tracking Number over and over again x 100. Very bad service....
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked the previous ticket and realized that you returned the damaged painting back for a replacement. We received your return package in October. However, the replacement was not created successfully due to our mistake. We sincerely apologize for the inconvenience caused.
But we'll help you resolve the problem with our greatest effort. I had conducted new Ticket ID =20027785 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 12, 2019
Tap is faulty. Have sent emails with a video attached of it not functioning how it should be. Also has a chip in it. Nobody replies to emails and there is oddly no contact number to try and resolve any issues with orders. Seems only reviews are responded to. This has delayed our job and our client isn't happy. Seems we shouldnt have trusted this site to order a part but copper taps are rather unique to find.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for all the inconveniences caused by the faulty faucet. We will take full responsibility for the problems.
We will further check your problem and then find a proper solution to sort out your problem. Please don't be worried.
I had conducted new Ticket ID =20015786 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 7, 2019
I started out liking this company. I found a very pretty dress that would look nice for my wedding dress. I ordered a size 12 which should’ve fit according to their chart. I didn’t have any trouble placing the order and it arrived in just a few days. I was thrilled. I tried it on right away. Unfortunately, the fit was terrible. The waist was too high for me. The top was a smaller size than the skirt portion. I tried to return the dress that day. I was told that it was made to order and couldn’t be returned. I argued that it was not made for me, it was a size 12. They have several clothing pieces that I liked, I Would have been a good customer if I could have found the size or styles that would work for me. Too bad I don’t feel safe ordering from them. If they want my order number, it’s **.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Nov. 6, 2019
Ordered an 187.00 picture and the picture was shiny gold - not what I expected. Tried to return it. That took countless e-mails to Light in The Box Canada. Finally got the company to give me a return address. I was required to return it to China for a cost of $200.00. Really, a total scam and consumers pay a hefty price for the lesson.
Hello Jan,
I appreciate your message.
I feel sorry that, based on the pictures you sent, we cannot classify this return as made over quality reasons.
We understand some colors might be slightly different than expected - you basically said the yellow tends to a golden nuance - but this is hand-made painting, not a printing, and as we state on our website slight differences are actually the guarantee they get painted by hand by a real artist and not a machine.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 90 CAD.
I have tried my best to help you. If you are satisfied with my solution, will you please kindly help me change the rating on TrustPilot to 3-5 stars and let other customers know the case is being taken cared of or just remove both reviews? So that other customers will not be misled that we don't care about our customers as we really do.
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19999897Thank you very much.
Reviewed Nov. 6, 2019
Stay away from this website. It is not transparent in their service. It is not clearly stated that you cannot return all goods. I was asked to pay in advance for custom even if I had paid for the custom insurance. I refused to do so, because I could not rely on their payment in consideration of the very poor experience and, I never received the package or got a refund. These type of websites are the ones that ruin the entire ecommerce industry. Do not purchase from here.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
Please note that, being a tax insurance, it does not mean the customs agency does not charge you. It means we will refund the full import fee, instead.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Nov. 12, 2019
The seller responded very quick and offered a solution that I accepted.
Original Review: Nov. 4, 2019
I have ordered a winter coat from Lightinthebox. What I received...I cannot even describe with words! It was not a winter jacket, it was an extremely ugly underjacket, not even close to what is on the photo. I wish I could attach photos to my review. I paid 25 eur for it+ 5 eur shipping cost+10 eur customs fee. My 40 eur went straight to the trash bin. It's extremely overpriced clothes with zero quality.
Hello Tetyana,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel very sorry that you're not happy with this item: http://www.lightinthebox.com/_p7601403.html
Please kindly note that " winter " is different from area to area, so if you live an area where the weather is particularly cold, the jacket alone might not be sufficient to cover from cold and you might need to wear more cloths.
In this case, we'd like to know if you want us to arrange a return for you.
Or, as an alternative solution, we can also discount half of the price.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will do my best to assist you.
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Nov. 4, 2019
I have not received my watch strap. The site is now not showing my account or order yet I have a screenshot of the order and also tracked photo which said it had been dispatched but honestly it has not arrived and I am totally disgusted. There is no contact details - online chat offline continuously. No one to talk to. I have lost my money because I cannot get hold of this company. DO NOT BUY. If I ever get hold of this company and they do send me my item I will do another review.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can help check your order status?
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 4, 2019
Whatever product you are ordering from this company, just don't. You will save yourself a lot of trouble by buying from somewhere else. The quality is poor at best. The customer support is non existent and it's impossible to get a refund.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the entire order doesn’t meet your satisfaction. If you confirm all the products you received have quality issue, we'd like to help you further check the problems. Once we confirm the quality problems, we will take full responsibility for them and arrange a return for you very soon.
I had conducted new Ticket ID =19987628 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 3, 2019
I ordered Oct 18th. I spent over €130.55 for pair of Adidas runners..The money was taking from my Visa card two days after I I’ve received no communication, about the status of my delivery. There is no email or phone number to contact anyone. My order number **.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with your problems.
We received and confirmed your payment of this order on Oct 19th. We did try to send you an "Order Confirmation Email". But please be noted this email could only be sent to a valid email address. Since you placed this order via your Facebook account, no valid email address was showed to us. Therefore we were unable to send the order confirmation email to you. Hope you understand it.
We also feel sorry to hear that you felt difficult to contact us. Please be noted all customers can contact us via opening a ticket, please contact us via open a new ticket next time according to the following link:https://www.lightinthebox.com/r/contact-us.html
I had conducted new Ticket ID =19987647 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 1, 2019
Updated on 11/13/2019: I was unhappy with my order but it was not the color it was supposed to be. When I reported this to the company, they initially refused to do anything, arguing that the garment had been "handmade" (clearly not) and the color was within a reasonable variation (it was not). When I gave them a negative review here on Consumer Affairs, they suddenly wanted me to be happy, so they offered me a 50% refund, which I accepted. Today I received this: Total purchase amount $31.74 USD. Amount refunded $8.00 USD. I am not a mathematician, but that is not a 50% refund.
Original review: I will never shop at LightInTheBox again. First, I paid an outrageous fee to get my article in a reasonable amount of time. When I got it, it was the wrong color. They did not admit their error and then added insult to injury by refusing to allow me to return it, as it was "made to order." It is clearly an inferior, machine-made product. I believe this is the perfect example of the phrase, "What a racket!"
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
I ordered a dress from this company, and received it almost 2 month later after several follow up email with No compensation or assistance. The product was also the incorrect size I ordered, which they wanted me at my expense to ship back and they will replace - Which I probably would never see since it took 2 month and 10 emails to get the wrong size one. I would NEVER recommend this company. They have Terrible customer server and delivery.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
I have ordered from this company 3 times. The first 2 times, the size and quality of the single items I ordered were as stated on the website. The third time, I ordered costumes for 3 actresses. The sizing was wrong on ALL of them. The sizes did not match what was listed on the website. Two of the dresses were 2 inches smaller in the torso than the site listed. The jacket for one of the outfits was ordered in a size L adult. The jacket barely came to the breastbone on my size 6 actress while the skirt was so long that the amount of hemming required ruined the detailing on the bottom of the skirt. Light in the box refused any returns, due to the items being in the costume category, even though the mistakes were made by them. I will never order from this company again and I will be removing them as a suggestion for a good place for any of the 5 theater companies I work with. TERRIBLE customer service.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
Refuse to accept any returns even for unworn clothing that I wanted to send back the day it arrived. Said I’d had them made to order when I just placed a simple order and gave no measurements then said I’d need to return them to China which would be too expensive so instead they’d give me a voucher for £19. Absolute scam. The quality of the products are horrendous and they refuse any returns - do not shop here!!!!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
Never received order and they will not refund or replace. Only 10 percent coupon. Item was 15 dollars. I obviously did not claim it was missing and it wasn’t. Terrible business policy to lose customer over 15 dollars.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 29, 2019
I bought a dress and paid extra for rush shipping. I tried to cancel the order when I found that out that it wouldn’t be delivered in time by checking their website, but they sent it anyway 2 weeks late. I tried to return it and they won’t let me and they won’t refund the extra money I paid for rush shipping. The company is based in China and does not have a customer service number to call. Buyer beware.
This is Customer Service Supervisor from Lightinthebox. Please let me explain what happened firstly.
Pleas be noted your dress is a Made-To-Order item. It means that we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW dress for you. So your dress required "Processing Time" before shipment. This was why your order could not be shipped as soon as it was placed. Your order was NOT delayed.
We clearly state the processing time of your order on the product page, which is "6-10 business days". We are sorry that you did not notice it when you placed the order.
Your placed the order on 2019-10-10 and asked to cancel it on 2019-10-14. It was over 24 hours of purchase. Company policy states that all Made-To-Order orders that are cancelled after 24 hours of purchase, 50% of the dress price will be charged as a handling fee. Here is the link of our Cancellation Policy:https://www.lightinthebox.com/nh/Cancellation-Policy.html
It seemed that you disagreed with the handling fee, so we shipped out your order. We are sorry that you still want to return this order.
Based on our Return Policy, we are unable to accept return for any non-quality Made-To-Order items. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
While in order to meet your satisfaction, I had conducted new Ticket ID =19976598 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 29, 2019
The product was easy to find, easy to purchase, the price was excellent, the lights and controller are far better than I expected. They were packaged well and delivered in a timely manner. I have no hesitation in recommending Lightinthebox.com.
Reviewed Oct. 26, 2019
I cannot seem to find a way to get my pre-sale questions answered. My first question is – what is the warranty on bathroom fixtures? If the fixture fails in six months or a year, is there any warranty? My second question is — what about replacement parts? What if I need a new cartridge for example in a couple of years? Is it available from lightinthebox?
My third question is some of the fixtures I am looking at are called antique brass, others are called antique copper. They look exactly the same in the photos, but I obviously need to know before I order them whether they are going to match? Also, I am buying fixtures with ceramic handles with blue cornflower decoration. I ordered one item separately to look at it first and I love it, but when I look at what appeared to be matching items online for other fixtures in the same bathroom, the flowering looks black, not blue. But maybe it is just the photo. I have the two item numbers, and I need to know if they will match, before I order.
This is Customer Service from LightInTheBox. We are delighted to help with all your problems.
Question I: If the bathroom fixture is from Category "Home Improvement", the warranty is 1 year. If the bathroom fixture is from other Categories, the warranty is 30 days.
Our Return Policy Link: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.3.87.0
Question II: If the accessory part has a quality problem within warranty, we'd like to reship you the replacement part for free.
However, if out of the warranty you need a accessory part, we can also ship the replacement part for you. But please understand that you need to pay for it.
Question III: All our products will be made to match exactly what you see in the online photos. But if you still concern, you may raise a question in "Q&A" section on the product page of related products. Our professional customer service will help check your question with our suppliers.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 26, 2019
I ordered a Halloween costume for one of my children. Order #** for a total of $33.97. I had paid for express shipping, but the item was not going to arrive in time for Halloween. I cancelled the order, and received my credit, then refund...which makes absolutely no sense to me. Nonetheless, my biggest complaint is when I looked at my bank statement, the initial charge on my credit card from Light in the Box was $34.31. How can you charge me more than what my item was worth? I know that the amount is an insignificant difference, but how many other people have you ripped off by charging more than what their item costs? I want every single penny back from your company. I have sent requests for the entire amount, but all I get is a runaround. Steer clear from them, they will take your money and run.
Hello Chandra,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. On our end, it results that the order was 33.97 USD and this is what we charged.
We are unsure why you can see a difference of 0.34 dollars on your credit card statement and we've forwarded your case to our financial manager in order to look closer into that.
In the meantime, we hope you can reach out your credit card assistance to see if they charge any fee with your transactions and what their policy about that is.
Thank you very much for your kind support.
If you need any further information, please contact me and I will be happy to help you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19966605
Thank you very much.
Reviewed Oct. 23, 2019
I ordered a mermaid costume to wear this Saturday. Oct 26th. I spent over $45 for it. The charge posted to my credit card 11 days ago. I was promised I’d receive the item in 4-7 business days. I’ve received no communication whatsoever, about the status of my delivery. There is no email or phone number to contact anyone. I’m am still left hanging with no idea when or if I will receive my item. If I don’t receive it by Oct 26th, I will be disputing these charge on my credit card. I didn’t know until I saw on my credit card that this item is supposed to be coming from London. This is a very special event I am planning to wear this to. This is no way to run a business.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 17, 2019
I ordered a bicycle saddle with priority line which tell you that you will receive the delivery (3-6 ) business days however, there is no information from the website until now. I paid extra for faster delivery but I got no notifications since the shipping. My order number is ** and I tried contacting the customer service in the website but it's very difficult to reach them. I ordered the product since Oct 9th which supposed to be delivered by now.
Hello Saif,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Our apologies for the discomfort.
Your order was shipped out via CITITRANS Service on October 9, 2019. The parcel code is YBE*****9YQ.
Delivery will take about 4-9 days (3-6 business days). Your parcel might be exceptionally delivered a few days later.
In this case, we'd like to offer a refund of 50% off the shipping fee.
Is that okay with you?
Thank you very much for your kind support.
Should you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19946454Thank you very much.
Reviewed Oct. 17, 2019
This is a great wristband fitness tracker at a fraction of the price of a Fitbit. Time, Steps, Mileage, Calories used, Heart rate, Blood pressure measured. Download the YOHO APP and it links in with your smartphone via bluetooth. It will then keep a record of sleep, deep sleep, hear and blood pressure results. Excellent product. Only needs to be charged once a week. Took a couple of weeks to arrive. Currently £5.91 on the website. WHAT VALUE!!
Reviewed Oct. 13, 2019
After receiving unsuitable item now refusing exchange or refund without notifying me of this before purchasing the product. Too late to producing all these policies after the event. Shocking customer service.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to hear this dress will not work for your event. We also realized the previous representative did not handle your case correctly. We sincerely apologize for the inconveniences caused. We will improve our service and try to avoid the same problem happens again.
We'd like to help you resolve the problem with Return. I had conducted new Ticket ID =19932121 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 7, 2019
I found a light fixture on this site that I thought was just right for my new home; however, although I felt the price was a little more than I was expecting to pay, I bought it anyway. Then after waiting almost 3-4 weeks for delivery, surprise, there was an additional $48 COD charge that was not mentioned during the check out process. I mean if I received the item within a week, maybe; but, this is was a terrible on-line purchase and experience!! Never again will I purchase from this site!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. Regarding the Extra Fee: This fee was charged by your local Customs as Tax Fee. Please be noted the taxes is clearly noted in our knowledge base as below:http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
But we'd like to refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.
I had conducted new Ticket ID =19917132 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system.
II. Regarding the Shipping Time you were unsatisfied with: Please note the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 6-12 business days (8-17 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
So your package was not delayed in the shipping phase when it was shipped out on 2019-09-19 and attempted to be delivered on 2019-10-04.
We appreciate your understanding in advance.
Reviewed Oct. 7, 2019
Horrendous experience with LightInTheBox. Extremely late delivery for purchase of holiday clothing, misleading delivery time & refusal to refund on return of package. THIEVES....STAY AWAY FROM THIS SITE.
Dear customer,
We sincerely apologize for the problem. As for your case, could you please firstly provide us with your Order Number？
Please also tell us more details about your problem. We will further check the problem and then find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Updated review: Oct. 13, 2019
Initially had trouble communicating with company that I had encountered an unusual problem with a pair of ice skating tights I had ordered. I am happy to say the customer service group at Light in The Box came through - they are giving me a full refund as they understand the unique situation this was. Told me I did not need to return the tights, as the process to go through China takes a long time - great. The key thing I learned here is Communication, if at first it does not work try again - I am comfortable ordering merchandise through Light In The Box again and I recommend if you are looking for a skating or dance outfit - you should check them out - great selection and good prices too.
Original Review: Oct. 6, 2019
Ordered a pair of skating tights, noticed after trying them on my hands and fingernails were stained purple - really never had encountered this before. I went onto LightInTheBox website and opened a ticket which starts the process for a return. LightInTheBox initially responded but they have not returned my last two emails. The tights are defective, simply want to return for refund - never wore them, tags are still on them. Yes this company has nice merchandise but they have terrible customer service. When my tights arrived I noticed there was no invoice included which I thought was odd. There are too many online dance and skating websites - I will never order anything from them again. I had hoped they would do the right thing. The other thing that is odd, there is no phone number on their website or their correspondence where you can call - not a good sign. Beware.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the Skating Tights don’t meet your satisfaction. We will take full responsibility for it. Please don't be worried.
I had conducted new Ticket ID =19914170 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 4, 2019
I had an upcoming themed event and needed items for the event. Found this one online and the reviews of the products seemed ok. What I didn’t know was how much they lie and false advertise about the processing and delivery/shipping time! I placed my order on Sept 19 and purposely ordered the items I did because they were marked as processing and being shipped out within 24 hours - FALSE!!! Took 6 days Sept 25 (4 business days). Then I intentionally paid the extra shipping to ensure I’d receive the order in 4-7 business days - FALSE!!!! It’s now been 9-10 days (8 business days) and my order is nowhere in sight!
I’ve been in constant contact with customer service, who gives me a different excuse and timeline each day along with a tracking number and site that says it’s not in the system. As of this morning, customer service says it’ll be another 7-10 days for the order. My event was today so I no longer want or need the items, and they tell me if I reject the package, I’ll be issued a full refund once they receive it back on their end (at this rate, it’ll be another 2 months unless this is all a scam!) or I can wait to receive it and work through their return service and they’ll pay half the return shipping costs or offer a reward to use! Are you kidding me?!
Why should I pay a dime towards any return shipping costs when the order was NOT fulfilled as guaranteed on their end?! And why would I want to order with them again?! HORRIBLE HORRIBLE HORRIBLE!!! Stay far away from this company unless you have months of time to wait to receive your order after you’ve paid for faster shipping! So disappointed in this experience. We’ll see if the order ever shows up and if I ever get a refund - not hopeful on it! (Order **)
Hello Leslie,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Our apologies for the trouble.
Please be reminded the shipping time does not include the processing time of the products. Your parcel was scheduled to be shipped by 29th September as shown at checkout.
We can see that USPS has not updated their status yet about this parcel. We feel really sorry for that and our logistics manager is in touch with their backoffice to get immediately an update for you.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19912108Thank you very much.
Reviewed Oct. 3, 2019
Order# ** I ordered Sept. 28th and paid $29.93 for expedited shipping, and $2.99 for shipping insurance, and on Oct. 3, 2019, my order is still processing!!!! I have an event tomorrow evening, and I now have to find something to wear! This company should not falsely advertise expedited shipping, charging the customer immediately, and shipping, whenever!!!! Not cool!!
Hello April,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry to hear that. Please be reminded the estimated shipping date shown at checkout and on your account is October 8th.
However, we actually shipped this parcel earlier.
Your order was shipped out via DHL on October 3, 2019. The parcel code is 2062701841.
Delivery normally takes one week.
You can track it here: http://www.dhl-usa.com/en/express/tracking.shtml?AWB=2062701841&brand=DHLUnited States : 1-800-225 5345
NOTE: The online tracking information may be updated slightly later than the actual shipping situation, I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will be happy to help you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19912106
Thank you very much.
Reviewed Oct. 3, 2019
Purchased a jumpsuit and bought according to their measurements only to receive it and being almost double the measurements and see through. I contacted the company numerous times and finally got a reply saying it will cost more to return it and offered a measly 30% refund. I tried contacting again and a week later I was told thank you for understanding (Which I was NOT). They never refunded any money. DO NOT BUY< HORRIBLE QUALITY< HORRIBLE SERVICE.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that you were unsatisfied with the Jumpsuit received. We'll help further check what caused your problem. Once we confirm it was made faulty, we will take full responsibility for it. Please don't be worried.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19910303
Thank you very much.
Reviewed Oct. 2, 2019
The quality of the product is what is announced, good quality for the price. One negative thing about the order I bought is the long waiting time for the order to arrive to me. I will buy again from this store.
Reviewed Sept. 30, 2019
Was expecting to take much longer. Everything arrived exactly as advertised. The prices are good and has great product variety. Everything went smoothly in the billing department, no problems in paying or getting credit back. Would recommend.
Reviewed Sept. 30, 2019
The bikini is beautiful, very unique and original. The provider is trustworthy, every buy I've made, arrived perfect on the dates they've estimated. Original products at good prices, I'm very happy with the service and I'll continue to be a customer, love the dance shoes :)!!!
Reviewed Sept. 29, 2019
Dress received was nothing like the picture or measurements. Returns policy means you don't get your money back without spending loads on postage or more of their rubbish products. Or you just get a pathetic percentage of your original spend. AVOID.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the dress did not fit properly. We've further checked your case and realized it was not your problem that the dress did not fit. We'll take full responsibility of this problem.
We also realized you were not happy with the previous offer. In order to meet your satisfaction, I had conducted new Ticket ID =19897998 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Oct. 8, 2019
This company promptly resolved the issue with a satisfactory solution. I will raise my rating to 4 stars.
Original Review: Sept. 28, 2019
I ordered a dash camera and paid full amount of price for the camera (CAD$69.99) and shipping charge (CAD$9.93). When I went to Canada Post to pick up the parcel, I found that I had to pay extra COD (cash on delivery) of CAD$15.84 to get the item. I was confirmed by Canada Post that this COD was not tax/duty and they did not charge anything on this item. The tracking record from Canada Post also shows that this COD was requested by the sender and was issued back to the sender. So this extra charge for delivery was unfair and should be returned to me. Lightinthebox just ignored my evidence and request. I will not buy anything on this website! Beware for other shoppers that you could be charged by hidden fees! No star for Lightinthebox.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've asked our logistics department to double check your case with the Canada Post and confirm the CAD15.84 was charged as "Tax Fee". The Canada Post provided you with inaccurate information. We have asked them to correct this mistake and try to avoid it happens again. We apologize for the inconvenience caused.
Please note that your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it.
But I do really want to help you. So I had conducted Ticket ID=19898336 in our ticket center and provide a Special solution for you. please log in your light in the box account and check. Thank you for your cooperation in advance.
Reviewed Sept. 27, 2019
No problem with the package. No damage, the product is awesome. Very happy with the service. Already bought again. Very cheap product and good quality. Recommend for sure, it arrived earlier than expected.
Reviewed Sept. 26, 2019
Horrible experience with this company, they are cheating with delivery date, I ordered on 11th Sep for more than 60 dollars - 2 swimming mask. On website with delivery date 2-5 days, on 19th Sep they begins to process my order, and delivery begins on 25th Sep, I write to ask, "Where are swimming masks now?" They wrote me it will take another 18 days to delivery. I can’t even to cancel the order now. If I knew such long time, I would ever order it from them, why they can’t be honest about delivery dates on website...
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Oct. 2, 2019
When I did manage to get hold of someone from LightInTheBox they resolved the admin issue and the refund was paid into my account straight away. Was very happy with the outcome and the person from this company that I dealt with. They went out of their way to resolve it and it was much appreciated. Would order from them again in the future.
Original Review: Sept. 26, 2019
On 3rd July I purchased a dress/jacket and paid through my Paypal. When it arrived it didn't fit so I contacted them to say that I would be returning it and printed off their return label. Sent it by International Tracked/Signed for. 2nd August they informed me that they had received the package and that they would issue a refund. To date not received the refund and after numerous emails to them have not had the courtesy of a reply. Would like to order items from them but very dubious until the issue is resolved. Paypal are aware of this issue.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be advised that we received your return package on 2019-08-03. However, when we tried to process the refund on the same day, our refund application was not accepted. It was found you opened a PayPal Dispute for your payment at that time. Please be noted we are not allowed to process any refund when a PayPal Dispute is opened. Hope you understand it.
But we've just checked and find your PayPal Dispute has been closed. So I asked our financial department to process the GBP18.28 refund for you again. You may check the refund now in your Paypal account.
I also had conducted new Ticket ID =19898306 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 25, 2019
We ordered a beautiful painting from Lightinthebox, modeled after a famous artist. What we received was something that looked like a child painted it and nothing like what was on the site. When we tried to return it the demand it to be shipped back, which costs about 5 times as much as the purchase price. We then looked at the scam sites and realized how they are buying reviews to balance out their negative reviews, all 5 star or 1 star. Do not buy from these people.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Sept. 25, 2019
Highly recommended store with a fast and excellent service. I purchased an article and when I had a problem with local customs, LightInTheBox promptly solved my problem without hesitation. I can only recommend this store to all my friends.
Reviewed Sept. 24, 2019
I ordered an outfit that, when finally delivered was too big, I had went by the measurements of the website, I contacted them for a refund, but, you have to open a ticket from the transaction and my transaction has been removed. I have contacted PayPal to help me with a refund and they are not helping. If you want something from Light in the Box, just take your money and throw it out he window. You will have the same results. The outfit, is wrapped neatly in the original packaging waiting to return, however, not only is there no recourse for the return. You can not contact the company. They have now turned off the live chat, no phone number to call and the only correspondence I can have is when I opened a ticket on the item, due to not being shipped, which was prior to the company removing my ticket all together, and what a pity the outfit was nice of good quality, but the sizing is horrendous.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, we are sorry to see that you could not find your order or tickets submitted before. But we confirm your order and previous tickets are still in your account. We are afraid that you might log into wrong account.
Your order #33784459 was placed under the account "kym******510@icloid.com". So you can use this account to log into our website again to find your order and previous tickets. You may click the ""forget password"" to reset your personal password if you forgot it.
Furthermore, we apologize for the Pantsuit is not fit properly. We'd like to help further check what caused this problem. Once we confirm the Pantsuit was not made in correct measurements, we will take full responsibility of it and will provide a proper solution to help you out.
I had conducted new Ticket ID =19886022 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 24, 2019
The product is perfect, and the shipment was very fast, more than I expected even. I was a bit afraid that the size or measurements were not correct, but everything was fine. I recommend totally this shop.
Reviewed Sept. 23, 2019
Lightinthebox. I placed an order 7/9/019 expecting it to arrive within 5-7 working days. They took the $62.33 from my account immediately and I have not heard from them since. It claim I can 'track' my order but this is not possible as when I put the order number in "this order does not exist". I believe I have been scammed. Will I receive the item I have paid for? Or has my money been stolen? Why Can't I find out where the order is and when it will be delivered. If it doesnt arrive will I be refunded my $62.33 be refunded please. PLEASE RESPOND. See order below;
September 12, 2019
Track
View Details
Order Received
Package Not Received
Submit Ticket
ChinaAustralia
Destination Country: Australia
2019-09-1903:41
SYDNEY NSW,Item processed at facility
2019-09-1601:42
Shipping information approved by Australia Post
2019-09-1601:12
Shipping information received by Australia Post
Origin Country: China
This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood the tracking information. The tracking information was not available for a moment just due to the system bug with the Tracking Website. This problem happens sometimes if the checking is more frequently.
Your order was shipped via AU Priority Line-LITB-SYD2 on 2019-09-12, with the tracking number 33MFC502311201000931509. After checking, it shows this package was delivered to your address successfully on 2019-09-24 (uesterday). Did you receive it?
Tracking Link: https://auspost.com.au/mypost/track/#/details/33MFC502311201000931509
If you did not receive the package, please firstly check with your neighbours who might receive it instead of you. Please contact your local Post Office and ask them to help you check it as well. The contact number is 13 POST (13 7678)/ (+61) 3 8847 9045.
I also had conducted new Ticket ID =19885971 in our ticket center to follow up your case. If you still could not locate the package, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 22, 2019
This was the worst experience ever. This company stole my money and I have yet to receive the product I paid for. They provided me with a bogus tracking number. I have about 30 emails from them. Each day it's a different excuse. First it was shipped on the 8th. Then it was at customs just waiting to be cleared. Then it was, "It will be there in 3-5 days." As of today they have no idea where it's at to give them more time to find it. TAKE MY WORD. DO NOT ORDER FROM THIS COMPANY. I will be disputing charges with my bank.
Dear customer,
We apologize for the problem. As for your case, could you please firstly provide us with your Order Number?
We will further check what happened to your package. Then we will find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Reviewed Sept. 21, 2019
I have bought 3 dresses from Light in the Box. The first dress was nothing like the colour in the pictures and poorly made. The second and 3 dress had seams coming apart. I contacted them and was asked to return all the items and pay for the return. I do not see why I'll have to pay for the return if faulty. Now they are saying they will pay me for postage but after reading reviews many times the items get lost and then people do not even get the refund or the postage cost to return. Not happy. Do not bother buying from this website.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry for the confusion. We promise we will cover "100% Return Postage" for you.
But we need you to pay for this fee firstly and we will refund you that fee if you can provide us the Return Receipt in this ticket. Please use the most economical service from POST OFFICE to return the package.
I had conducted new Ticket ID =19880354 in our ticket center to follow up your case. Please follow the return instructions provided in previous Ticket 19850205 to return the package at your earlier convenience. After you post out the package, please send us a picture of the Return Receipt in this ticket. We will then refund you return postage immediately.
We will also refund you order price AUD129.64 after we receive the return package. Please don't be worried.
Thank you in advance for your understanding and cooperation.
Reviewed Sept. 20, 2019
I returned an item for refund last January. It's now September, and I never received the refund. I was unaware of this until I got past-due fees added to my PayPal account. LightInTheBox is not a reputable company!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We received your return package in last December. We issued the refund USD11.54 as promised to your Paypal account on 2018-12-19. We also submitted a Ticket 19146095 to inform you the return parcel arrival.
Could you please kindly double check the transaction history in your Paypal account?
I also had conducted new Ticket ID =19880323 in our ticket center to follow up your case. If you still could not find the refund, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 18, 2019
On 8/29/19 I ordered a dirt bike kickstand and spring order # **. On 9/1/19 I received an e-mail that order had shipped and they provided an invalid shipping number. Was suppose to receive it by 9/16/19. That date has come and gone and I still have not received the product I paid for and all they have said is it is in transit. It has been in transit now for 18 days. DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS SHYSTER COMPANY. Better yet if you plan on doing business with this company it would be better to ride down the road and throw your money out the window. At least you will know where your money went and that you were not going to get anything for it. There should be warning notices to let consumers know about scam companies like these.
Hello Samuel,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry for the unexpected delay of your parcel.
Our logistics manager is looking into your case. Once we get her feedback, we'll promptly offer a suitable solution to solve this problem.
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19873520Thank you very much.
Reviewed Sept. 16, 2019
My experience with Light in the Box cost me $15.04. I ordered an alarm clock on March 23rd, 2019 to be shipped cheaply by Malaysia Post to Vancouver, Canada. It is now September and the clock has not arrived. Light in the Box asked me to track the parcel but the tracking number it gave me is not recognized by either Canada Post or Malaysia Post. When I complained to the company, I received the same useless response from customer service about using the same useless tracking number. It has not complied with my request for a refund to date.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to take full responsibility of our problem. Please don't be worried.
I had conducted new Ticket ID =19865312 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 13, 2019
LightlnTheBox clothing shop online is the absolute best, very quick shipping, exactly as picture and described items, the best price. And they even offer coupons. I am repeat customer and I would like to stay their customer.
Reviewed Sept. 11, 2019
The order arrives on time. The product in perfect conditions. Quality of the product was as I expected. I recommend the store, the product and the company. Everything very serious. I will buy one more, again.
Reviewed Sept. 9, 2019
Thieves and scammers who make fun of people. They steal you, there are beautiful things in the photos and then nasty rags come. After sending the package back - I unpacked at the customs and refused to take it, with the face that I took the goods and did not return and do not understand where the problem is. They are **!!! Never buy anything here.
Hello there,
we feel sorry to hear that.
Firstly, we'd like to remind our policy about rejection of the parcel for non-valid reasons:
> If the package is returned to our warehouse because of customer's personal reason (such as wrong address/no consignee, customer refuses to accept package/pay tax fee), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.70.0
In order to assist with your case, please provide your order number. Thank you.
Reviewed Sept. 9, 2019
I had some trouble with tax paying, however, theoretically customer service tried to help me to resolve the problem. I am very grateful. I am pleased that I choose them for my first shopping with phone overseas. The phone is perfect. Thanks a lot! I will come back for another shopping. )))
Reviewed Sept. 7, 2019
I was extremely disappointed that the 3 items...a dress, nightgown and robe not only did not fit right but were of very poor quality. Worse than that even was that after I went to the bother of taking photos and trying to return the items I was told that they would not honor any returns past 8 days. I think maybe 2 weeks had passed. They need to give people more time for returns....But of course that probably is their way of not having to honor returns, figuring most people would not be aware of it and go past the 8 days. Ugh...Not ordering from them ever again!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Based on our policy, normally we can only accept and will initiate the return process within 7 days of the order delivery. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But you mentioned you were unsatisfied with the quality of the 3 items. In this case, we'd like to help check what caused the problems. If we confirm the 3 items have quality problem or were made incorrectly, we'd like to extend the return warranty for you.
I had conducted new Ticket ID =19845731 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 6, 2019
I ordered a mouse pad from Light In The Box. The product took about three weeks to arrive, the web site displays a processing time and shipping time and it was about right. The mouse pad is very cute and good quality. I would buy from Light in the box again!
Reviewed Sept. 6, 2019
I was very satisfied with my last purchases. The quality is excellent for the price which is when it up to 8x cheaper than if I went to the shops nearby. I am very happy to have discovered this site and I would recommend. Compliant product, good packaging, fast delivery. I will not hesitate to come back.
Updated review: Sept. 9, 2019
In the end, LightinTheBox company has accepted their mistake and they have refunded the amount i paid in the first place, back to me. I am satisfied with the solution, at least i do not feel cheated anymore...
Original Review: Sept. 5, 2019
I have ordered i200 TWS (which is a higher and of course more expensive model) but I have received i30 TWS! They offered me keeping the item and, 20% refund or 30% bonus on the site but I want my money back and do not want this crap item at all so I want to send it back all the way to CN. I have been still waiting for their return address because it says on their website like "do not send without CS assistance". Well okay, it's been 2 days and CS is disappeared. I will see, still hoping they will resolve my ticket and I will be refunded. (order number: **) (ticket number: **)
Hello,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the trouble occurred.
If you would like to keep the item - it's a previous generation replica but still fully operating - we will discount 50% off the price.
If you don't wish to keep it, we'll arrange a refund for a full refund. Please let us know,
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19839514
Thank you very much.
Reviewed Sept. 5, 2019
Update 9/25/2019: Light in the box you haven't responded back. We you have you say want to help and your sorry. This issue has been unresolved for over a month. I have provided you with all the information. I informed you that you shirt doesn't meet the correct size as listed by the sizing chart for the product I order. I would even provide a photo of two shirts with the same sizing chart as proof. Your website says satisfaction guarantee, but this is obviously false advertising. I sure hope the $11.00 you cheated me out of was worth it as it's the last. I also made sure this is shared on social media, so other consumers don't have to go thru this nonsense. I have been informed by this site Consumer Affairs that this is my last reply. You have my contact info and choose not to respond. This company has had many opportunities to resolve, but they are sorry. The issue has been left unresolved
Update 9/17/2019: I had purchased a couple of 3D T-shirts back in July. I noticed the shirt didn't fit right. The other shirt I purchased did. Both shirts were the same size. I believe the shirt may have been mislabeled as large. I contacted Light in a box. They recommend I keep the shirt and buy a new one. This didn't solve the issue as now, I'm stuck with a shirt that's too small and no guarantee of getting the right shirt. I even measured the shirts and in fact different sizes.
Original review: This is simple. I purchased Shirts on Aug 3 and to date never received them. I inquired about a refund and was told no, while other staff give me the runaround. I will never do business with them again as customer can only be reach by Submit a ticket, that 1 day to get a response that leads to more questions.
Hi David,
so sorry for the trouble.
Please note you had put a different phone number and that might have created some misunderstanding with the delivery.
Now we've informed FedEx about your correct phone number. They will reschedule your delivery.
Please kindly be available at the phone if needed by the delivery guy.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19834856Thank you very much.
Reviewed Sept. 5, 2019
Beautiful dress, high quality material and really excellent handmade. I've never thought that it will be gorgeous as it is. I had many good compliments and I was really very happy customers. I started to tell all my friends about them. Thank You LightInTheBox!!!
Reviewed Sept. 5, 2019
High quality product. Excellent service. Fast shipping. I highly recommend my positive experience. Any questions will be answered in less than 24 hours. Believe me I am very happy with LITB. Thank you so much for everything!!!!
Reviewed Sept. 4, 2019
Hello! Last weekend I was trying to help a distant friend, and placed an order for some goods. Nothing special just some computer screws and parts he would need. He helped me once and I'm trying to return the favor. Long story short, this site simply took my email address from my PayPal account and registered me (without my consent) using my friend's name and delivery address (we are not even from the same EU country). I did not create an account nor did I want any, all I wanted was to order some things to some address, plain and simple.
There is simply no option on the site to contact customer service anything else but:
- Change Shipping Address- Check Your Order Progress
- Custom Duty Issue
- Cancel Order
And there is also no option to delete my account (can't even change the e-mail address to his without confirming mine first, what I will definitely and obviously not do).
This is all very illegal here and a clear violation of the European customer protection and GDPR laws. This organization is using my personal information without my consent, and denies me all the options to take actions against it. I want the products I paid for and I want all my personal information deleted immediately, except the delivery name and address, that's all what is needed, nothing else. Ui.: I won't even start on the "Priority Line (4-7 business days)" shipping option I chosen, which apparently means that they will only ship the goods after 4-7 days and not deliver them like how any other respected online store would for the same price.
Hello Ika,
Sorry but we could not understand well. Have you placed an order or not yet? If you have, it's normal that you have had an account created as it's necessary to follow the status.
You may provide the order number and tell us more about the issue encountered. Thank you
Reviewed Sept. 4, 2019
Ordered a cycling top and it came quickly and was very happy with it so I ordered 3 more cycling products and cannot wait to get them, I would highly recommend this company to anyone wanting to order some nice cycling clothes and products.
Reviewed Sept. 4, 2019
The t-shirt came very quickly, very well packed and the quality of the product, the size and the design was amazing. Totally satisfied. Will probably come back as soon as possible to get more products. Met the website at a Facebook ad, and I got impressed with the variety and style of the products. Very good! Just keep doing the good job.
Reviewed Sept. 1, 2019
I ordered and paid, a polo shirt and shirt, and I did not receive any shipments. They claimed that the shipment was delivered to me, but they did not want to send me any proof - the delivery note-delivery note or something! This is an extremely problematic and unreliable firm. When I asked for a refund, they refused to answer me anything or returned the money.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that you did not receive the package, even though the online tracking showed it was delivered on 2019-08-21. We apologize for the inconvenience caused.
We have asked our logistics department for help to track your package and are waiting for their feedback. Once we get the checking result, we will get back to you and provide solutions accordingly.
I had conducted new Ticket ID =19832261 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 29, 2019
If I could give less than 1 star I would. Major delay getting what I ordered and I requested 3 day delivery, not worth it. Wanted to return 2 of the 3 items I purchased and was told I requested made to measure, which I did not. They are insisting even though the receipt does not say this. This company is horrible!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
In general, what we mean for tailored or made to order clothes is clothes made by hand by our tailors. It does not matter if you choose regular size, you're still paying for a tailoring service. This is explained in our website under the return policy and on the made to order clothed dresses.
Please note that tailored clothes are still totally covered under warranty. That is we take full responsibility for any error of the tailor or other quality issues.
However, we cannot accept any return for personal reasons for free. The reason is that you still must pay for the manpower if you chose a non-in-stock dress. That cost is not refundable for personal reasons, sorry.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 28, 2019
Updated on 10/26/2019L Have tried to get a refund for items without any success. Have complied with all company instructions. They admit that their contact information is not good as well as their refund system. It is now more than 60 days since I returned goods and Light in the Box have closed my order without a refund. Most of the complaints about this business are about refunds. They don't have a refund system. They hope you will just give up. If I could give this company minus stars I would. Disgraceful.
Original Review: I wish to return an item I recently purchase but the site makes this impossible. The return ticket can not be submitted until my email address is confirmed, but I have never received a confirmation email, and if I request one to be sent nothing comes through. I have purchased items in the past over the last 18 months, and all their advertising reaches my inbox without fault. I can not get in contact directly and their online chat support is never online. It seems to me that they are giving the image of allowing customer returns but make it impossible to do so. Consumer affairs seems to be the only avenue to contact them directly so I hope to get a response soon, but I am aware that this looks like a scam company.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood how to submit the ticket.
Please be noted the message you saw was just suggest you to confirm your email address at your earlier convenience. It did not means the ticket can only be submitted after the email was confirmed. Actually, two Return Tickets were submitted successfully before your email was confirmed. You will be able to find them in your account. We appreciate your understanding in advance.
As I truly value you as our customer, I had conducted new Ticket ID =19818800 in our ticket center and will help you resolve your problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 26, 2019
DO NOT BUY ANYTHING FROM THIS SITE!! The shoes I got is not what I paid for!! First of all, I paid for expedited delivery on August 12th and didn’t receive them until today, August 26th. 2 days after the wedding I brought them for. 2. I tried to cancel my order once I realized the shoes would not be here in time for me to wear them to the wedding and was told I would only get back $15 when I paid $50. $34 for the shoes and $15 for shipping, and the shoes don’t even buckle.... This is a scam!! I had to give it a 1 star in order to submit this review....0 stars from me!! I provided pictures. The 1st picture is what I was “expecting.” The 2nd is what I got!!!
Hello LaShawn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry to hear that. Please note your order was scheduled to be shipped out on 25 August. The delivery takes 3-5 business days.
From the tracking, we can see we shipped it our on 23rd and you got it on 26th. As a matter of fact, the parcel came much earlier than expected, not later.
Secondly, we apologize if the shoes are not as ordered. But from your photo, we cannot spot any specific difference from the item purchased: http://www.lightinthebox.com/_p6522467.html
Could you please be more specific on the issue encountered with the shoes?
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19823863Thank you very much.
Reviewed Aug. 26, 2019
I am very dissatisfied, invoice stated shipping costs however when I picked up purchase at post office I was forced to pay additional delivery costs which amounted to 50% of the cost of the purchase. Very dissatisfied. Sent an email to LightInTheBox but got no response from customer service. Would not recommend purchasing anything from this company!!!!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number so we can check and resolve your problem in a timely manner?
Please also upload a picture of the Tax Fee (the fee paid upon delivery).
Thank you for your understanding and cooperation in advance.
Reviewed Aug. 25, 2019
The experience with LightInTheBox started well with a fairly easy purchasing experience and prompt delivery. One of two bike jerseys fit well and were of decent quality. However they sent an Asian large instead of a US large for the second jersey. I sent in three tickets asking for an exchange, and their response was that my request was on day 20, and they won't exchange after 14 days. They were responding to my third request. I'm sorry but that's unacceptable.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood the size of our products. Please be advised our clothes are made based on our own size charts. So when you pick size L, it means "Size L in our size chart" will be shipped to you. Our size L is different from US size L.
You ordered both Jerseys in our size L. But please be noted they were made per different size charts. We provide the corresponding size chart on each product page. So even if Green Jersey fits, it does not mean the Black+White Jersey will also fit. We appreciate your understanding in advance.
But if you confirm the Black+White Jersey was made in wrong measurements, we apologize for that. We will help further check this problem. Once we confirm this jersey was made incorrectly, we will take full responsibility of it.
I had conducted new Ticket ID =19818942 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 23, 2019
Updated on 08/24/2019: Supervisor Fabio sent me an email promising to help if I furnished enough specific information to him. Of course I wanted to call his bluff, and I spent 3 hours getting bank information, account information, multiple ticket numbers and order numbers, dates ordered and received, and all the specific information for problems that were manifested over multiple orders and rewards. It turns out they won't accept my email due to no open tickets. When I went to my account, it looks cleared out of information. Communication is always one way with LightInTheBox. How can you resolve problems when communication is one way only.
Original review: The only thing that will return to LightInTheBox is a boomerang. But you must pay for the postage and you will get no refund. My orders with this company have problems piggybacked on other problems. Orders missing, no refund, fake address, no phone number, no working chat, no ability to solve problems, deleted internal tickets, incorrect size charts, customer service routinely telling customers to find someone else to wear clothes that are unacceptable, and a tendency to blame the customer, the carrier and other departments at LightInTheBox.
Their favorite way to handle complaints is to tell you to give them an order number and they will get back to you later. The truth is they will tell you everything has been resolved, but you can be sure it isn't. Their first offer is to give you a 20% refund. Don't worry, you won't get it even if you accept. You get one response from them (if that) on this site and you are done. But look at your account and see that nothing has changed. What do you do then? They just kicked your can down the road. Good Cop, Bad Cop. Your proverbial can is kicked down the long and winding road.
My order was sent back to the address I received from PayPal, because LightInTheBox would no give me an address. As it turns out that package could not be delivered. I found a reward on my site that was almost equal to the postage I lost on that order. So I decided to place another order to use the reward. The order showed up with the reward being extracted from my total. I cancelled it within 5 seconds and never got any refund, even though LightInTheBox took the money out of the bank. A message came on the screen to say an order cannot be cancelled. Also an email from LightInTheBox said in an email and on their website that the order was a go and it would be using my refund.
After two months I realized the order would not be sent and the reward expired. Then I requested the refund be put back on and my order completed. Of course that didn't happen even though my request has been resolved, at least according to LightInTheBox . When they consider you ticket resolved, you have no other way to communicate with them.
Any time I send an email to LightInTheBox (using the return email on the many promos I get from them, they answer to say my request cannot be linked to an open ticket. Also once a ticket has been closed there is no further discussion. They has sent me an email telling me the case has been resolved and further action will be taken by a supervisor. There is no supervisor and there is no way to talk with him.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 21, 2019
I'm most disappointed with my purchase of hiking clothes. The quality is so poor none of us wants to wear them, not quite what was shown on the website and now I've no way of contacting them to return the item, as my order wasn't showing in the personal center. Can't submit the ticket and request return address on the website. Customer service is unresponsive and remains offline and nobody responded to the email I send. There was nothing mentioned about extra duty charges and no docket in the parcel. I will never use Light In The Box services again and will make sure none of my friends get caught like I was.
Hello Karolina,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. Please note that after checking your order we could see that you raised no tickets so we were not informed of the problems encountered.
We apologize if the quality of the goods did not meet your standards. Please upload a photo of the issues or faulty parts and once confirmed we'll immediately activate your warranty.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19807801Thank you very much.
Reviewed Aug. 20, 2019
I ordered a canvas as gift on July 25th with a 4-7 business day delivery. The package should have been delivered on August 2nd at the latest. I contacted the customer service on August 8th and received a pre-written answer telling me the incorrect used Postal Expedited and that my package will arrive by August 18th at the latest. On August 19th still nothing, I opened a new ticket and received the exact same template answer telling me this time that my package will arrive by August 28th at the latest. I contacted PayPal to stop the payment. Never using this site again, cheaters and thieves.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 19, 2019
There are two major problems with this seller. First, the photo display doesn't match the product. It presented enlarged, so it creates a false impression. The second problem I'm dealing with now is that I cannot return this item. I already exchanged emails with the rep, who offered me everything from keeping this item at 50% or donate it except what I want the most - RETURN this item and not be a victim of this scam!!!! My problem is still unresolved!
Dear customer,
We are delighted to help. As for your case, could you please firstly advise us with your Order Number?
We will further check your case and then provide a proper solution for you accordingly. Thank you for your understanding and cooperation in advance.
Reviewed Aug. 19, 2019
I ordered 3 fans, for my holiday this Wednesday, and they came today. However, mine which was the green fan came broken. When I opened the box all the pieces were everywhere like someone at the broke the fan initially. The battery was rammed into the fan by somebody, so I can't get the battery out. The actual fan does not work, and a piece is missing which is the string you attach your hand to. I'm so upset that I cried a few times. I spent so much money on these for them to come late and one come broken. I've sent emails but they are not responding, and according to my Consumer Rights Act I want a full refund. I'm really upset I thought LightInTheBox was a good online shopping site :( and I'm scared I'm not going to get my money back when my fan came broken.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the Green fan is not working and all the inconveniences it may have caused. We will take full responsibility of this problem. Please don't be worried.
We also feel sorry that you misunderstood the shipping time of your order. The promised shipping time of your order was 4-7 business days, which was equals to 5-10 calendar days. Your order was shipped out on 2019-08-09 and delivered on 2019-08-19. So it was not delayed in shipping phase. We appreciate your understanding in advance.
I had conducted new Ticket ID =19799996 in our ticket center and will provide a proper solution to fix the problem with Green Fan. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 18, 2019
My husband ordered 2 jackets to this site LightInTheBox. We already paid for insurance and shipping and when we pick up at the post office they charged us again for the shipping because this site did not pay for the shipping. It means we were double charged with the shipping fee! What a scam site! Never ever trust this site! The items is not even worth for the price! It looks like its only 5 dollars worth of jacket. What a waste of money! Never go on this site! (Order#**) Cristina from Calgary.
Hello Cristina,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry for your experience. We believe that you might be unfamiliar with tax insurance.
Being an insurance, it offers a refund if you're charged with a customs fee.
But have you contacted us to redeem your refund? Because we cannot see any tickets, sorry.
In this case, we recommend following up with us with your tax receipt so that we can apply the refund for you.
Thank you very much for your kind support.
If you need any further information, please let me know and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19799207
Thank you very much.
Original Review: Aug. 17, 2019
Had an order #** which my shoe came scratch, was told I would receive a 30% item’s value REWARD (coupon) for my next purchase. I agreed to this, have not received this Coupon yet. Been going back and forth with customer service and they are not reading my messages, just sending pure scripts, not solving the issue. Don't offer things that you are not really going to provide the customer with.
Hello Khadine,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry to hear that. I've applied a reward 9 USD worth which will be available on your account in 24 / 48 hours.
Thank you very much for your kind support.
If you require any further information, please drop me a line and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19799198Thank you very much.
Reviewed Aug. 16, 2019
Claims to ship within 5-7 days. But... behold.... label was created but not shipped based on tracking and then no update was available so that means it was never handed off to the carrier. Label created from 8/9 and it is now 8/16 and still shows label created.
Dear Customer,
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please be noted the promised shipping time of your order is 4-7 business days. Please understand "business days" are not calendar days, the weekends are not included. So for your package, delivery normally takes 6-11 calendar days to arrive.
Your order was shipped via US Priority Line-LITB-Priority mail on 2019-08-10. The tracking number is 9405510200830317503149. Please also note the online tracking information will be updated slightly later than the actual shipping situation. It will only be updated once your package arrives in US. After checking, it show the online tracking of your package has been updated. The latest tracking information is on 2019-08-17.
Tracking Link: https://t.17track.net/en#nums=9405510200830317503149
Online update tracking information: [2019-08-17 23:20 HONOLULU HI DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in HONOLULU HI DISTRIBUTION CENTER on August 17, 2019 at 11:20 pm. The item is currently in transit to the destination.]
Your package has arrived in your city honolulu. You shall receive it before [2019-08-21], which is 11th days of shipping. Please be kindly waiting.
We really appreciate your support and understanding.
Reviewed Aug. 16, 2019
I have not received my order. When I tried to track my order. It states No Order found! However payment has been deducted from my account. I’ve also contacted the company to no avail. I would appreciate a response.
Hello Lorraine,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Your order was shipped out via UK Priority Line-Intel-valley on August 9, 2019. The parcel code is VC680042480GB.
Your item was delivered on 17-08-2019.
We hope you're satisfied with the product. If not, please contact us so that we can help further.
https://www.royalmail.com/track-your-item#/tracking-results/VC680042480GB
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19795258Thank you very much.
Reviewed Aug. 15, 2019
Do not order anything from this company if you need it by the time frame they claim. Both their packaging and shipping time frames have been significantly longer than stated. I have communicated many time with them and have put in trouble tickets. Every time I get some very lame excuse and they close the ticket with zero resolution. I even told them before they shipped not to ship as I could tell they would arrive late based on the processing delay. They shipped anyway. I can tell it will be a battle to return and get paid paid back. I suggest you trust very little of what they have on their site and what their customer service people tell you. It is clear they will say anything to get the product sold.
Hello Michael,
This is supervisor. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry to hear your expeirence wasn't enjoyable.
I can see you returned all your products back to us as you no longer needed them. Very sorry for the discomfort.
Please note the tracking provided by you shows your returning parcel is stil on its way:
> > > July 6, 2019In Transit to Next Facility
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
https://tools.usps.com/go/TrackConfirmAction?tLabels=UH018568070US
As soon as your parcel is received, a refund will promptly be arranged.
Thank you very much for your kind support.
If you need any further information, please contact me and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19793400
Thank you very much.
Reviewed Aug. 13, 2019
The company sent the requested items via the WRONG delivery method, resulting in delivery to me a week after promised delivery - too late for me to use. I had to challenge the charge with my credit card, and I am still waiting to receive the promised refund of my return shipping costs - 2 months later!
Hello Kim,
sorry to hear that. Please, could you tell us your order number so that we can review further your case,
Thanks
Reviewed Aug. 13, 2019
Purchased a chandelier from LightInTheBox. Was in process of remodel. Opened box and of course, I should have known it was made in China. Only one half of the parts and pieces needed was included. Contacted LightInTheBox and was told, due to my passing the 14 day limit on returns, as the person said... "You're out of luck. We will not accept a return, and we will not supply the missing parts." DO NOT WASTE YOUR MONEY on cheap made crap from these thieves.
This is Customer Service Supervisor from Lightinthebox. I am sorry to hear the order you received was incomplete. But I regret to tell you that your order has passed 30 days warranty.
Based on our return policy, we can arrange reshipment or accept return if the item has "missing parts" problem within 30 days from the day of order delivery. It was found you received this order on 2019-01-23, which was 7 months ago. So normally we could not process any return or reshipment for you any more.
However, as I truly value you as our customer and do really want to help you, I'd like to handle your case specially this time. I had conducted new Ticket ID =19795746 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 13, 2019
My husband ordered a men's Large biking shirt, we followed the size guide on the website. It look a very long time to receive the wrong item, it was marked US S /AS L, this shirt would fit a small child. After several long, extensive e-mails telling us to send it back to China, or due to the no expense to donate or give to a friend, they had no intention of correcting their mistake. This is terrible! They represent bait and switch, I actually was in shock reading the non-return suggestions. Please do not order from this company. Buy American, they stand by their products.
Hello Cindy,
sorry to hear you've had a hard time in choosing your size. Please let us know your order number and we'll check your case, thank you
Reviewed Aug. 10, 2019
Fraudulent! I wish I had read all these bad reviews first - LightInTheBox does indeed sell absolute junk, and has the worst & most devious refund system I have ever come across. It guarantees you will lose both your money and the very poor quality items they send you. When received, the XL sized shirts I ordered would hardly fit a child....and from there on the process "went downhill" until I lost my money. They are an extremely poor advertisement for China's online shopping presence. NEVER, ever, buy from LightInTheBox!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry that you were unsatisfied with the order received. We are sorry that you were unsatisfied with the order received. Please be advised that all our clothes are made based on our own size chart. As our size chart is not Australia size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small.
Normally we'd like to help you return the order. But please be noted all return requests must be authorized by our customer service team. After we approve your return request, we will send you a Return Form and RMA Codes.
But we regret to find you that you returned this order without our approval. Please be noted usually our team will not be able to process any returned items without a product return form. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Also we state that Returning packages without prior approval from LightInTheBox will halt or delay your return.
However, I can fully understand your disappointment. As I truly value you as our customer, I'd like to deal with your case specially and offer you following new solution:
We have not received your return package. But if we can receive your return package successfully and confirm all returned items are in original condition, we'd like to process refund of products' price for you in a timely manner.
I had conducted new Ticket ID =19779985 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 8, 2019
Bought duty insurance but can not get it refunded now. Such a frustration as I keep sending them the scanned JPEG of the invoice and below 2MB size per their requirements and keep getting a stupid message from them to send the same again and again. No one to talk to. Won't be trusting anything from China ever again. Guys do not waste your money and time with these stupids and cheaters.
Hello Ajay,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We're actually confused by your message, you raised one ticket (#19757359) only and asked a refund of the tax, we asked you a copy of the receipt (required by our insurance company) and then you attach it in reply. So we made a refund after that. We could not find any endless or repetitive message so we're not able to identify the issue you mentioned, sorry.
As indicated, The refund of 39.74 CAD will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you need any further information, please drop me a line and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19777730Thank you very much.
Reviewed Aug. 6, 2019
I ordered 3 cycling outfits for my son. One of them was too small so we decided to send it back. That's when the problem started. I sent the item back to China at great expense. We sent it within the 7 days LightInTheBox stipulates. We had confirmation that the item was received. We paid with PayPal so should have had an immediate refund. Over a month later we are still waiting, all texts are going unanswered. If you see this Selena from Customer services my order number is **. RMA code: **
Hello there,
thank you for your message.
We're afraid we might have been misunderstood. Your returning parcel results still in transit and we'll be happy to issue a refund once it's received on our end, as indicated on your return form.
You may reach us on your ticket 19768124.
We appreciate your patience,Thank you again for your attention
Updated review: Aug. 12, 2019
I did make orders which I have never received. But I am glad to announce, that I have received my refund within a period of one week. Thank you LightInTheBox customer services. It is recommendable.
Original Review: Aug. 3, 2019
Worst experience, do not even deserve one star. I have ordered 3 dresses that I have never received up to day. This so called Fabio keeps on telling me how the address was unmonitored. Whereas from the first place the orders where to be picked from local post office, how can that be unmonitored. PLEASE people out there stay away from this fraud Chinese website. It is just a scam. I demand my money to be refunded (700kr) all in vain.
This so called Fabio keeps on playing with words like "unmonitored address", "tried to deliver at your address", "that I was never home", “check your local post office". What should I believe, this shows how incapable you are. I have wrote several email all in vain, no contact whatsoever. Cheap things are expensive. My dresses were summer use, and the summer is soon over here in Norway. I never been swindled on the internet like this LightInTheBox. Can someone out there help me. How do I get my refund and I do close the chapter????
Dear customer,
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We promise we will improve our shipping service.
Please understand we will only process refund after we receive the return package. We've just checked and confirm we received your return package today. We will arrange a full refund as promised for you immediately. It normally takes 5 business days for the refund transaction to complete. Please be kindly waiting.
If you have further inquiry, please keep in touching with us by replying the ticket 19747208 as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 31, 2019
I had a very bad experience with this company. Like others, I too took a chance despite all the bad reviews. I ordered two dresses for a special occasion. My package never arrived and on contacting the customer support, I was told that delivery has been done and did not respond any further. There is no delivery confirmation whatsoever. I lost my money and am never going back to them again.
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will further check what caused your problem and then find a proper solution to fix it up.
Thank you for your understanding and cooperation in advance.
Reviewed July 30, 2019
Fake Motorcycle Safety Helmet! Avoid this company! Disgusted at quality of inferior goods supplied, poor quality, extremely lightweight plastic with no protective quality. Sure wouldn’t pass any safety standards. More like dress-up toy! Took 3 weeks for delivery. No tracking was available either from China or UK, (wasn’t aware was buying from China) box arrived from UK address without customs label!
On applying for return informed I am only being offered original cost of helmet and have to pay both delivery and return postage to China and only on Proof goods received and checked shall I receive refund!! China has no tracking!. Customer services says exactly as advertised!!! Repackaged/posted at UK distribution centre. Trading Standards / Police Intellectual Property Crime Unit (PIPCU) Need to stop these dangerous Helmets from being advertised/entering our country!! UK distribution warehouse Unit 1 Comus Street, Salford, Manchester M5 3BQ.
Dear customer,
We apologize for the problem. Could you please advise us with your Order Number so we can further check your problem? We will then see if we can offer a better solution for you.
Thank you for your understanding and cooperation in advance.
Original Review: July 29, 2019
Updated on 08/03/2019: I haven't gotten my order, My "Package" keeps getting pushed back further each time, I paid for this on July 22nd. Now here's some added information. This is a damn present for my nephew who collects these things and to find some that's affordable is beyond amazing. But nothing like this comes without strings attached, I just didn't know the strings attached would be not actually getting anything you paid for, even at the TIME you estimated and paid for... Why did I even pay extra for the supposed to meet I would get it, if it wasn't going to arrive?
*I was also Damn near promised I would get it by August 2nd. The estimated time was 8:00 pm, I waited all day and constantly checked downstairs. I've been doing this from July 30th-August 2nd*. Now I'm just tired.. So tired, I am never one to order online to untrustworthy companies and this.... Isn't cutting it. Now it's either I wait an entire ** weekend and still may not get it. Or I file a dispute try for a refund that I still may not get. Thanks for nothing.
Original Review: Please help me, the tracking for my packages is not working well, and I live in the upstairs apartment. I have grabby neighbors who steal mail. So I NEED to know the date or expected at least for my package. I paid July 22nd and it said 3-4 days I paid for that as well, it's way past that. Please I will change my 2 star to a 5 STAR if this goes well.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be noted all our products require processing time before shipment. Your order was shipped via US Priority Line-LITB-Priority mail on 2019-07-26 . The tracking number is 9405510200830305721425.
Tracking Link: https://t.17track.net/en#nums=9405510200830305721425
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
The promised shipping time of your order is 3-5 business days, which is equals to 4-7 calendar days. So you shall receive the package no later than 2019-08-02, which is 7th days of shipping. Please be kindly waiting.
As I truly value you as our customer, I also had conducted new Ticket ID =19751278 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you don't receive the package by 2019-08-02. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 25, 2019
I did not receive my goods yet. Goods were send on 12/06/2019 with a wrong address by supplier. I corrected the address for the handling agency in Germany, they refused to send back until I pay for shipment. I paid 4.24$ more on 08/07/2019 for resending. But nothing was received until now, 25/07/2019. No answers on my e-mails. Shortly and surely I can say: Bad service.
Hello Knidi,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry to hear that. Please note we've received your request and we've arranged a full refund of the order amount and fee paid.
Thank you very much for your kind support.
If I can do anything else for you, please drop me a line and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19743402
Thank you very much.
Reviewed July 23, 2019
Purchased some LED lights. I had no idea it was coming from China or I would have purchased from a different site. Took over a month to deliver. All courier correspondence in Chinese only. Lights are ok. Not happy that they did not disclose upfront that the goods are coming from China.
Dear Customer,
this is a supervisor from LightInTheBox.
I feel sorry for the discomfort. Please note you chose the Airmail method, which is our cheapest but slowest one, taking 10-22 business days.
We offer Standard and Express methods for faster delivery.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19739242Thank you very much.
Reviewed July 22, 2019
I received two bath mat sets paid full price. They are now on sale. The products very poor quality. I am waiting on fortnite shirts and sweats outfits and two women’s blouses. It has been months and months. I would like a refund at this point. **. Order number **. This has been way too long to wait and the items are still for sale on website. Please advise.
Dear customer
We apologize for the problem. It seems that you referred to TWO orders, is it correct?
Please be noted the order number "204251102561783 " you provided was invalid. Please double check and provide us with correct Order Numbers. Please also advise us more details about problem for every order. We will then try our best to help you resolve the problems.
Thank you for your understanding and cooperation in advance.
Reviewed July 22, 2019
I purchased 2 pairs of binoculars from LightInTheBox (order # **) and they arrived in 2 boxes in a plastic bag direct from China. Upon opening the bag I noticed that 1 box had been crushed and the binoculars inside were damaged. They offered to refund the cost of the binoculars and the cost to ship it back to China but then they closed the ticket (ticket # **) and I never received a refund. Tracking is not available in China from the USPS (# **) and I mailed the binoculars back over 1 month ago (June 15th 2019). Be warned that if you receive damaged goods and you decide to return them, you will most likely never see your refund nor the cost that you paid to ship the returned goods. Caveat Emptor - Buyer Beware!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be advised that we can only process refund after we receive the return package. After checking, we haven't received your return package yet. This is why we could not process a refund for you now.
Could you please advise us the Tracking Number and website link to track so that we can track the return package for you?
I had conducted new Ticket ID =19735037 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 21, 2019
Both shirts ordered were delivered with wrong size, eg M instead of XL. Obviously the shirts are unusable being far too small to fit. Complaint ticket raised but this was closed without any refund offer and dismissed with the unhelpful and irrelevant statement that: 'Please understand that the products are made according to the size chart on the product page.' So $30 wasted.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After reading your review, it seems the correct size you need for the shirts was "XL", is it correct? If so, we regret to tell you that you ordered wrong size for both shirts. You ordered size "M" for both shirts. We are afraid that you might order wrong size by accident.
We'd like to help you resolve this problem. I had conducted new Ticket ID =19728990 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 18, 2019
Ordered shoes on July 3 with "expedited" shipping 4-7 days - would equal about July 10. Did not process the order until July 8th - no explanation. Item received AFTER event needed. Item was off color, too small. Insisted on pictures to prove issues? Then advised that shipping was their time, and that I would be responsible for cost to return them to China! Bad business practice, deceptive, and the quality of the merchandise equal to that of the Dollar Store - well...perhaps not that good! Save your time and expense - spend your money on US products from US companies - Total RIP OFF!!!
Hello Susan,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. The shoes you purchased have a processing time of 7-9 business days, as shown on the product page.
From what we can review on the tracking link, the parcel was actually delivered within the Standard time frame.
https://t.17track.net/en#nums=94055******304
We are sorry the shoes are not fitting. You ordered US 9, which is suitable for a foot length of 10 inch.
https://www.lightinthebox.com/index.php?main_page=size_guide&pid=7076360&tid=207
If you found that the shoes were sent to the wrong size, please upload a photo. Once confirmed, we'll cover any cost as indicated in our return policy.
Thank you very much for your kind support.
If you need any further information, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19722440Thank you very much.
Reviewed July 18, 2019
Please stop emailing me, you are very annoying sending several emails a day!! I do not wish to receive emails from such an appalling company. Trying to get through to customer services is ridiculous. Your website does not allow me to unsubscribe from your emails, I’ve had no response from customer services so you keep harassing me with unwanted emails. STOP NOW.
Dear Customer,
We are very delighted to help. You may unsubscribe from our emailing list by following the steps below:
1 Login at http://LightInTheBox.com and go to "My Account"2 Click “Email Subscriptions”
3 Click all “Never”, “No”, “Unsubscribe All Emails” buttons
4 Click “Update” button.
Please note: it may take up to 48 hours for these changes to be applied.
Should you still receive any email from us after 48 hours of unsubscribing, please D.M. us with your email address so we can help you further in this problem.
Thank you for your understanding and cooperation.
Reviewed July 12, 2019
Quality of the dress is shockingly terrible. The fabric feels extremely cheap and the cutting of the dress looks different to what it does online. Their customisation is a waste of money. They are highly inaccurate. The measurements I had specified was different by around minimum 2.5 inches and maximum 6 inches! The return policy is a SCAM! They do not follow company specific return policy to give a refund. Do not buy from them. It's a waste of money & time & good luck dealing with trying to get a refund.
Hello Cat,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We feel really sorry you don't like the dress.
We'd like to know more about the measurements you mentioned were not correct, as it was not very clear from the photos.
Please note we don't accept a return of tailored dresses for personal reasons. Exceptionally, we can accept it this time only. You may return the dress for a price refund in case you're interested.
Thank you very much for your kind support.
If you need anything else, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19707670Thank you very much.
Reviewed July 12, 2019
Two items (of two ordered) turned up damaged. They promised a refund of both the item, the initial delivery cost and my return postage (close to 20 GBP for postage alone both ways). The item has been refunded but not my delivery, I am out of pocket 20 GBP. No reply to my follow-up emails at all.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 12, 2019
I purchased a dance costume and received it in about 3 weeks from time of order. I used the measurement size chart to match my size prior to ordering, so it should have fit. I ordered the costume and mind you I had to order a much larger 3XL size than normal thinking it would fit. I am a size large/XL in regular clothes. It doesn't fit at all. I been unsuccessfully attempting to return the item. I eventually found the ordered item with difficulty in My Orders. I could not even login easily. The website kept booting me out. I wrote the return request but it Never would upload even with the photos to prove my point.
I've tried at least 10 times, seriously, going through the same process to no avail. Absolutely frustrated and upset as this is wasting so much of my time. So much for the return policy that is offered. Ridiculous! I want my refund and a return the item with a return label and address to send back. Customer service chat is Never Available at any time of the day, period. So forget about trying to text/talk to a human. I will never order from this website again. Be warned, find another place for ordering.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 12, 2019
Order Number:**. Placed Order Date June 01, 2019. Tracking Number : **. Shipping Method: Postal Service - Tracking (10 - 22 business days). Placed a ticket on July 2 asking why package details have not been updated, they asked for patience & closed the ticket. I opened another ticket on July 11 asking for details on delivering package. I received a response to have patience & wait until August 8th to receive my package! I would like a full refund! If this is not resolved in a few days I will pursue this with my credit card company so they can take it up them directly.
Hello Anna,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
First I would like to apologize to you for the unexpected delay.
Your order was shipped out via ChinaPost-track-Bao Tongda on June 9, 2019. The parcel code is RV934852072CN.
I am very sorry to inform you that your package might be slightly delayed.
Since it was shipped out by Airmail, it needs to be transferred among several countries through their local post offices. Also, it will get through Customs Clearance, and some facilities may require more time for the officers to open and check it. I need to mention that any bad weather or strike could potentially affect the delivery time.
Our Logistics manager told us that most delayed packages get delivered to the United States within sixty days. More important, our manager will be able to submit an inquiry to the carrier in the remote case you should not have received it by that date.
For this reason, it's really likely that you will receive your package before August 8, 2019.
Would you be willing to please wait some extra days? I am so sorry for you waiting longer than expected and I hope you may understand it does not depend on us.
Please allow me to assure you that we are a very professional online shopping store. We totally care about our Customers: this is why we have been successfully running our Company for over 10 years. We owe it to our Customers who in the end are always satisfied with our service. This is just to say that we will always take full responsibility for any issue of your order, you have nothing to worry about.
If you do not receive your package by that day, please just contact us again or raise a new ticket. I promise that we'll file a case with the post office to check where your package is and why it hasn't arrived to you yet.
You may also try contacting your local post office to inquire about it with the reference # RV934852072CN.
Thank you very much for your kind support.
Should you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19707657Thank you very much.
Reviewed July 11, 2019
I purchased two products which were not fit for purpose. They promised to pay full refund on return of products. I did this at my own expense and three months later after several email messages and promises by them to pay the refunds...they still have not paid me any money! They are difficult to contact and basically being in China...you can kiss your money goodbye! Don't touch them with the proverbial bargepole. Deal with UK based companies only is my lesson from buying from them.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 8, 2019
This website is a scam. Do not order from this website. I have made an order and the shipment details state 4-7 days. I was send tracking information that did not work and it is now 4 weeks and I have still not received my package and customer service are only responding with standard templates. DO NOT ORDER FROM THIS WEBSITE!!
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the shipping time of this order.
Please note the shipping method you chose for this order was "EconomyExpress". It usually takes 4-7 business days (5-11 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
Your order was shipped out via UK Priority Line-Intel-valley on 2019-07-01, with the Tracking No:VC677909641GB. So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2019-07-12, which is 11th days of shipping.
We've just checked and it shows the package has arrived at your local Post Office. It will be delivered to your address very soon. Please understand it is not delayed.
Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/VC677909641GB
Online update tracking information: [Wednesday 10 July 07:16am Due to be delivered today by Salford DO]
I also had conducted new Ticket ID =19700586 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 8, 2019
Beware of the merchant that is located in China. They shipped me the wrong size shirts and refused to rectify the situation. They expected me to pay for worthless items and failed to understand the importance of customers who drive their business. I have never dealt with a more ignorant or belligerent group of customer service representatives. They basically steal from consumers.
Dear Customer,
Thank you for your message.
We feel sorry the clothes aren't fitting.
Please be reminded you ordered a size M based on our size chart: https://www.lightinthebox.com/download/ca24c997-6a8f-4f73-b3e2-3a510eb080c1
We do not cover the postage for non-quality issues. For quality issues, we do.
As explained you may compare the cloths measurements to our size chart. Should you find any discrepancy, please let us know. We'll investigate and, if the issue is confirmed, we'll cover the postage.Please return via traceable local post office by following below instructions. We will arrange the refund for you as soon as we receive your returned package.
Attention:1 Please ship the package out within 7 days, please understand that we'll not process the refund if the return period expired.
2 Please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise, we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:
Return address and download link:DongguanWarehouse：
https://www.lightinthebox.com/download/99332604-1699-4477-b5da-e54aa830614d
The ORDER NUMBER is 1906210233287288RMA code: 7010000
7010001
Note:1. If you want to use the original package to return, please REMOVE the labels which can show that the parcel first arrived from China and the STICKERS which says that the product must be customs cleared.
2. Pls kindly note that you need to return the products to our China warehouse, and the return postage is at your cost due to your personal reason. Thank you for your understanding in advance. We advise you to use the cheapest trackable shipping method from your local post office.
3. Please kindly note that we have a Quality Assurance on your return package, we’ll arrange the refund/replacement for you after confirming the return package is in its original condition and has the problem you mentioned. Or the return will be denied.
Please make sure the returned item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.
If any further questions, please do not hesitate to contact us.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19690074Thank you very much.
Reviewed July 5, 2019
Updated on 07/26/2019: It is over 3 weeks and I STILL HAVE NOT HAD ANY CONTACT with this company. The time for a refund or exchange is very nearly up. I have NOT been able to correct my email address on their site either. I think I will be stuck with an item I can't use because there is NO COMMUNICATION between the company and me.
Updated on 07/18/2019: I am still waiting for a response from anyone at LightInTheBox. The 30 days will soon expire on returns/exchange and no one has contacted me. I still don't know how to reach them and have my email address with an error.
Original review: I purchased a blazer and have been trying for the las 4 hours to get in touch (by phone and online) with anyone in Customer Service. The phone number listed 1-877-745-7267 does not belong to LightInTheBox. Every time I have gone online I have NOT been able to get anything resolved except to get pop ups for PDF converters. I have also Googled the return address on the package and found it to be an apartment building in Jamaica, NY not a business address so no chance of getting a phone number there. I have also tried to correct my email address and have been blocked from doing this as well. DO you want repeat customers or not? I want an EXCHANGE or REFUND ASAP. My Order #: **
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed June 26, 2019
Updated on 07/06/2019: Received the wrong size shoes. Received authorization to return them and did so following their instructions exactly. Heard nothing for a month and then posted a bad review. They referred the complaint to CONSUMERAFFAIRS. Through them I got a response from "Supervisor Fabio" telling me to return the shoes. Obviously I can't return them again as I already did so a month ago. LightInTheBox.com is a joke.
Original review: Ordered a pair of US size 10 shoes. The shoes that arrived were size 6.5. When I complained, LightInTheBox said they shipped the size I ordered. Sure LightInTheBox. At the age of 72 I got my shoe size wrong by more than three sizes. Nope, sorry. You shipped the wrong size. LightInTheBox sent instructions for how to return the shoes, which I followed precisely. I even used scissors to cut out the return address and glued that to the package so there could be no error. More than a month has elapsed since I returned the shoes. No word from LightInTheBox.com.
Reviewed June 25, 2019
Update: 07/09/2019: On June 29, 2019, I agreed upon a partial refund of half the cost of the dress and I would keep it and fix myself. Light in the Box told me to give it up to 5 business days. Today is July 9 and still no refund. I went on their website and they have not only closed my ticket, they have closed my order so I can't contact customer service about it. Also, my negative review of the dress does not show up unless I log in as myself. When friends of mine look at the dress description on the website, there is nothing but glowing reviews. I looked at over 30 other dresses and not one had below a 4 star rating. Not one! This leads me to believe they purposely block negative reviews to deceive buyers. I have filed a claim with PayPal and hope to recoup something through them.
Original review: The only thing nice I can say about this dress is it came on time. The dress I received is very little like the dress they show in the picture. For one thing the dress is not a true black as pictured but closer to a navy blue because the black is faded. Also there are white ribbons running throughout the dress that are pictured on their website as being either black or dark grey, definitely not bright white. These ribbons are to gather the top skirt of the dress but several broke when I gently pulled on them. The ruffles on the dress they picture are wide and the collar is tall but the dress I received has thin ruffles and a short collar. The bottom of the skirt is not hemmed either. It is serged which is what is done to fabric edges to keep it from fraying but not used as a hem.
Customer service has been anything but helpful requesting the same info over and over which I send but they keep claiming to not receive. Also my negative review of this dress is no longer on their website, only positive reviews. I spent over $105 on a dress which is only worth at best $35 as a Halloween costume. I have finally had to file a dispute with PayPal to try to get my money back and so far, they have ignored it as well. I have purchased from companies in China similar to this one and never had a problem. This one had been an absolute nightmare.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the problem and all the inconveniences caused. We will take full responsibility of our problem. Please don't be worried.
Please also be noted we did not received any photo from you via the Ticket. But now we are able to check the photos you uploaded here. I had conducted new Ticket ID =19657877 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 24, 2019
1 week ago I bought some tattoo goods. I paid from my debit card. But this LightInTheBox did not send any mail regarding this yet. My money already went thru online transaction. That’s why it doesn't even show any record in my account also if I open it. It shows only the previous one which I had bought long time back. But there is not any record that I bought something. But money gone. This is fraud. I found my order number from Google history. I have proof that I bought it and paid it... But LightInTheBox is fraud... They took my money and did not sent any mail. This company doesn't even have any contact number. Can you believe it? Only you can contact through mail. Please don't pay online from card. If possible don't buy anything from this site. I need my money back. Or I need those goods.
Dear customer,
We apologize for the problem. We'd like to help you resolve the problem with our greatest effort.
Unfortunately, we are unable to read the information in your photos very clearly since the photos are very small. Could you please just write down your Order Number so we can help further check it for you?
Thank you for your understanding and cooperation in advance.
Reviewed June 21, 2019
I've purchased from this company on three separate occasions recently, all men's shoe purchases for myself. The first time the shipping was outstanding. Multiple emails on my shipping progress and the goods arrived within 7 days. Not bad seeing it came from China. Unfortunately, the shoes were way too small for me. I'm a size 8.5 and have been for many years. I'm 57, so I think my feet stopped growing a loooong time ago. The shoes that arrived are size 42 which is supposed to be my size (8.5) according to their shoe size conversion drop down box on the web site. These things are tiny and I knew as soon as I opened the box and saw them that there was going to be no way they would fit. I did try them, but I had no chance of getting them on. Roughly $75 down the drain.
My daughter convinced me to try again seeing the shoes looked so nice, so, I threw caution to the wind and ordered the equivalent of a size 11, and paid extra to have them delivered in 3-5 working days. 3 days later my order was still showing "In Progress". When I raised a ticket with them on their website, they replied and said that my order would leave within 48 hours. So much for paying extra for fast delivery. 4 days later the shoes arrived -in a plastic satchel -loose (no box) as the first pair had arrived in. Upon opening it and trying them on I found that they fitted. However, being shipped without a box had allowed the shoes to scuff each other in transit, only minor scuffs but still scuffed. We're talking about high gloss "patent leather" shoes here.
Now, I've ordered again from them. I thought "the shoes are nice enough and comfortable to wear, I can live with the scuffs, I'll give it another shot". Once again I ordered size 11's and paid extra to have them shipped to me within 3-5 working days. After 3 days I checked them to see if they'd been shipped - "In Progress" the order status said. Once again I raised a ticket and was told it would be shipped within 48 hours. Here it is 9 days since I placed my order and the order status is STILL showing "In Progress". I really wanted this company to be my new go to place. Somewhere I could recommend to friends and family with confidence. My whole experience has been nothing short of bitterly disappointing.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed June 19, 2019
My message to anyone - stay away from stuff made in China. My daughter at school could of made a better job. Why bother selling stuff when you know it will get returned.
Hello Cresta,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry you're not happy with the products received.
After checking, I can see you requested a return on 2019-06-13. Please no worries: as soon as we receive your package back, we'll refund 17.42 pounds
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19653370Thank you very much.
Reviewed June 18, 2019
This was needed for a dance performance. It was ordered several weeks in advance. It arrived after the dance so we were unable to perform as anticipated. When we contacted them, which is a big problem too because there is no email address or phone number for support, they offered a discount too for us to keep the dress. When we accepted they replied that they were unable to give the discount and would not take back the dress. After more back and forth they said they would take back the dress to evaluate it for return. It's going back to China since they don't have anything here in the US. I doubt that we will get the return so I am taking it up with PayPal.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please let us explain the Total Delivery Time of this order. Please be noted the Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items was 4-6 business days (6-8 calendar days), which was stated on the product page. So your order was NOT delayed in processing phase when it was placed on 2019-05-10 and shipped out on 2019-05-17.
However, we realized that your order was slightly delayed in shipping phase. The promised shipping time was 5-10 calendar days (4-7 business days). Your order was delivered on 2019-05-28, which is 11th days of shipping. It was 1 days later than promised. We'll take full responsibility of our problem.
We are really sorry to find the previous representative did not handle your professionally. I will criticize him strictly. We will improve our service and try to avoid the same problem happens again.
In this case, we still would like to keep our original promise and issue you the partial refund to keep the order. Is that fine with you？
Or if you prefer to return the order back for a full refund, we are also willing to help. We can understand if you concern you might not receive the full refund. Please be advised after we receive the return package, we only take a quality test to confirm the condition of the items. So if you are sure all the items are still in original condition, please don't be worried. We promise to issue you full refund once we confirm the items are not used (except for trying).
As for your case, I had conducted new Ticket ID =19648018 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 17, 2019
I did not realize I was buying from a company in China with no US warehouse. Returned hat to China ($15 postage) to get credit to my credit card. They acknowledged receipt of hat and instead they created a credit towards a future purchase. After 3 weeks of waiting for credit to appear in my VISA, I went to their website and learned I had to instruct them to credit my VISA. What a sham! I now have to wait (who knows how long) for credit to appear on my VISA. Their website does not indicate anywhere that you are buying a product from China. This entire transaction has taken two months so far, and I still don't have credit for the product I returned at my own expense.
This is Customer Service Supervisor from Lightinthebox. I am sorry that you were unsatisfied and left this review. But actually all the information are stated in our Return Policy in knowledge base. Please let me explain it.
Please firstly check our return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
From the above link, you will find a section "Return address & refunds". From this section, you can see that we have clearly indicated that all the products need to be returned to our warehouse in China. We also indicate that any refund will be issued to your LightInTheBox Credit Account firstly. If needed, you may withdraw it to your original Card account by yourself.
And in Ticket 19598808, we also provided you "Store-Credit Withdrawal Instructions" on May 30th. We feel sorry that you did not read our policy or ticket carefully.
After checking again, we received your withdrawal request yesterday. Our financial department has issued the USD39.99 refund to your original Card account on 2019-06-17.
However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
I can fully understand your concern. So I had conducted new Ticket ID =19644429 in our ticket center and will provide a refund proof to you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 15, 2019
VERY POOR CUSTOMER SERVICE. Also, it is impossible to return the product, once received. They do guaranty easy refund but this is not true. I wasn't happy with what I received so I decided to send the product back for reimbursement. They offered me a discount toward to a future purchases if I was willing to keep the product but I could not use it so I said no to their offer. However they provided the details for this refund and suggested that this needs to be send with the most economical way so I did follow their instructions and sent the product back. Two months later I tried to contact them to find out a status for this refund, but unfortunately unsuccessful because they don't reply back to you. Yesterday, 5 months later, I received the parcel back with the sticker attached to it "overdue return". With that I figured that they will never give you money back so you stock with the unwanted product. I WILL NEVER BUY FROM THIS COMPANY AGAIN.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that your return package was sent back to you. We'd like to help you check what caused the problem. Then we will help you resolve the problem with our greatest effort. Please don't be worried.
I had conducted new Ticket ID =19639969 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 12, 2019
I ordered two security cameras in December. It is now June. I still have no cameras. I waited 8 weeks before contacting my credit card company and by then it was way too late to do anything about it. They seem to be located in China and I have discovered with a little research that I’m one of many thousands of unhappy customers and I suspect that the satisfied ones are fake!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number？
Please also tell us more details about your problem. We will then further check your problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Reviewed June 8, 2019
Very Poor Customer Fulfillment and Service. It is impossible to find contact information on the website. I cancelled an order within minutes BEFORE THE ORDER HAD BEEN PROCESSED which they say takes two days - and and they continued to process it. This demonstrates either poor software design - or the fact that they do not want to cancel orders minutes later. I have no way to get a hold of them - as they have no customer service contact information. I made the mistake of reordering the number of dresses I actually wanted so now I will have three. VERY POOR CUSTOMER SERVICE.
Dear customer,
We apologize for the problem. As for your case, could you please advise us with your Order Number so we can further check your problem？
We also feel sorry to hear that you felt difficult to contact us. But please be noted that we have a "Customer Service" button on the top of each product page. It is obvious. So you did not find that button?
After you click this button, you will be re-directed to the following link, from which you can learn how to contact our customer service:https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.
Reviewed June 1, 2019
Wish I could give this company zero stars! Absolutely awful service, DO NOT SHOP HERE!!! Ordered a pair of cycling shorts and paid a significant amount for them to be delivered within 2-5 working days (£7.29). I received them EIGHT working days later.... Due to this late delivery, I had missed the event where i needed them so wanted to return these items. They then make it very hard for you to return the items, you have to submit a form as to why you would like to return them and then they can approve it.
It took them SIX days to reply to my actual request and even then they did not give me a return address. They said if i don't return them i can have a discount off the price.. not what i asked for! Following from this they will not refund me the £7.29 i paid for the "speedy" delivery, apparently the 2-5 business days does not take into account processing time (thats stupid and misleading).. and you should only count that from the day it is shipped. Even with this in mind however it took SIX working days for the item to come, which is outside of the window i paid for. This company is an absolute joke, they take incredibly long times to reply to your complaints, and do not take you seriously. I WILL NOT BE SHOPPING HERE AGAIN and advise that you do the same!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, we afraid that you misunderstood the shipping time of this order. Please kindly note 2-5 business days is only for expedited shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 2 business days, which was stated on the product page. This was why your order could not be shipped as soon as it was placed. Next time, please kindly check the processing time of your products before you place the order.
However, we regret to find that your package was delivered on the 6 business days of shipping, 1 days later than promised. Your package might be delayed because it's really a busy time for the worldwide carrier. But we'd like to admit our fault and take full responsibility of it.
I had conducted new Ticket ID =19609561 in our ticket center and will help you return the whole order back at our expense. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 1, 2019
I ordered a watch strap on March 27 2019 and had a confirmation of shipping on April 1. After 15 days, I still had not received the item so followed up with Customer Service. I received a response that normal mail delivery can take up to a month so please wait. After following up again, I was told to wait 60 days (2 months). Yesterday, after 2 months waiting, I followed up again and received yet another reply to wait a further month for delivery. I have asked for a refund of my money but no-one has replied. I rate this as non existent customer service. Very poor.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to take full responsibility of our problem.
We have asked our logistics department for help to track your package and are still waiting for their feedback. Please be noted normally we could only offer solutions for you once we get the checking result.
While in order to meet your satisfaction, I had conducted new Ticket ID =19609529 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 30, 2019
DO NOT BUY FROM HERE! THEY WILL TRY AND NOT REFUND YOU! ORDER: **. Ordered two catalogue outfits (standard sizes) and didn't even open them. But as they arrived, too late for the occasion. I required a refund. They tried to refuse me a refund, saying that they were custom made! I have fought and fought with these guys and eventually they have accepted the return. However weeks later, I am STILL WAITING ON MY REFUND! MY ADVICE - STEER CLEAR!
Hello Rebekah,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for reaching us out.
We confirm you ordered two tailored dresses. Normally, we cannot accept a return for personal reasons according to our policy, as written on our website.
http://www.lightinthebox.com/_p6263918.html
However, we evaluated your case specifically and we decided to make an exception and arranged a return for a product refund.
Please note we haven't received your parcel yet. In this case, please kindly provide us with the tracking so that we can know more about your parcel.
Once we receive it or can contact the carrier and get a delivery notification, we'll promptly arrange the refund for you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19602770Thank you very much.
Reviewed May 29, 2019
While I have read not so great reviews for this site, I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. Well made, packed with care. I could not be happier with the quality as I was a little nervous at first. Some items from here may not be as they seem, but mine was amazing. Thank you!
Reviewed May 28, 2019
I placed an order for shoes and a purse for my daughter’s school dance. They both said processing would take a day, I double checked that before ordering those 2 items and paid for expedited shipping. I paid $41.14 and a couple days later received an email saying the processing would take a week before it shipped. My order was to ship the day after we needed it. I contacted customer service and requested to cancel and get a refund since it was still in the processing stage and obviously had not shipped. I received an email back stating that I would receive a credit to my online account that I could withdraw. Upon checking, I saw that the amount I could withdraw was $8.00. I emailed again asking for a full refund since nothing had fully processed or been shipped and got more of the same in response. What I have learned from this, is NOT to order from this company, because they will take your money and you will not get it back!
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
Firstly, we are afraid that you misunderstood the Processing Time of your order. We state processing time for each product on the product page. You need to choose the color/size you need and then you will be able to see the specific processing time for your products.
If you chose the color/size you needed when you placed the order, you would be able to see following information on the product page:
【Processing Time: 5-7 business days】.
This is why your order could not be shipped as soon as it was placed.
Furthermore, you also misunderstood how to withdraw the USD41.14 store-credit. Please be noted below link we sent before was just an "Example" link, which tells you how to withdraw the store-credit. It does NOT mean we only returned you USD8 store-credit.
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
We issued FULL refund USD41.14 for you already. If you want to withdraw this credit to your Credit Card account, please follow the steps below:
1. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
I also had conducted new Ticket ID =19598601 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 28, 2019
The company sent me the wrong projector cord. My product is unusable. They will not pay for return shipping to China nor refund my money. It takes them three days to respond to each message. It has been a month and my money is lost. I'm stuck with an unusable projector with a European plug in the US.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood us. Since this order could not be used due to our fault, we will cover 100% Return Postage for you. We need your cooperation to return the order back to us firstly, and we will process FULL refund for you after we receive the return package. Normally other US customers return their orders back to our Chinese warehouse via USPS. We can receive the return packages successfully.
Please kindly follow up the return instruction we sent to you before to return the order at your earlier convenience. Then you can send us the Return Receipt. We will refund you return postage as soon as we receive the return receipt.
I had conducted new Ticket ID =19598546 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 22, 2019
Updated on 08/20/2019: Following my review I was contacted by the Supervisor and told that my refund of $98.72 would be credited back to my credit card immediately. This would take between 3 and 25 days to show on my statement. I have received my May, June and July statements and no refund has shown. I have contacted the company twice with no reply. The latter contact was on 15 August in which I requested the amount to be put in my bank account. No deposit has been made. I have read other reviews where people can't get a refund. This company is not honest and does not keep its word.
Original Review: Items were purchased in December 2018 and returned as not suitable. Photos were supplied and accepted for refund. Items were returned on 8 February 2019 with a photo copy of the NZ Post receipt attached. I have contacted LightInTheBox who keep saying they have not received the items. It is over three months now and no refund received. The fact that I have sent a copy of the receipt should be sufficient and a refund should have been issued then. I would never purchase goods from this company again.???
Hello Marilyn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for your message.
We feel sorry that we haven't received your parcel yet.
As for your shipping receipt, please note it does not provide 1) a tracking 2) the full address your parcel was shipped to.
Normally, we need both information. In some exceptional cases, we can accept either one.
But in this case, we feel sorry the receipt does not provide any significant information: it just shows the shipping cost of a parcel.
Please kindly provide us with additional information. We need to confirm the delivery by tracking, or we can arrange a refund if you provide us with a receipt clearly showing the address the parcel was sent to corresponds to our warehouse.
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583407Thank you very much.
Reviewed May 21, 2019
This company ripped me off! I ordered 2 shirts and it took over 45 days to get it to my house. It comes from China and good luck making returns and getting any money back. Wanted to return my items and I sent them several emails from my PayPal account and each one was bounced back to me reading the mailbox was full. So I followed the directions from Paypal and returned the shirts that were 2 sizes too big. Not only did I have to pay the customs bill in the tune on $27.00 to return the 2 shirts because I opened the package and it has to go through customs again. It's been 2 months and I never received my refund, at all.
This site is a rip off and you can not communicate with LightintheBox. Just for fun try sending them an email at: collectionlitb@lightinthebox.com. You will get a message that reads: "Recipient (collectionlitb@lightinthebox.com insufficient) mailbox space, you can not receive mail. Please inform your recipient to clean up the mailbox space, or remove messages in large attachments. You can also report this bounce to the administrator." So good luck with your purchase. I wish someone would have warned me. I am now out over $62.00.
Hello Connie,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the trouble. Please note you can contact us at any time by raising a ticket from your account.
After checking, we could not find any return ticket. So we looked on our PayPal account: unfortunately, there is no information about this return.
Please provide us a will tracking of your parcel and inform us on the full address you returned your parcel to.
Once we confirm the products were sent to one of our warehouses, we'll proceed with a refund of the items.
Thank you very much for your kind support.
If I can do anything else for you, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583401Thank you very much.
Reviewed May 19, 2019
Very disappointed will not be using again. I ordered a dress for my daughter but unfortunately had to cancel it as it was taking far too long (still in ‘processing’ stage). I read that as long as my order was still processing and hadn’t been sent that I could cancel and receive a full refund. I requested the refund in April and activated the ‘withdrawal’ but my refund has still not been received. I have tried chasing my refund only to be told to check with my bank as their processes may be holding it up. I have been reading reviews on other sites ‘Trustpilot’ etc, and was horrified to see a number of customers also unhappy that they could not get their money back when orders have been cancelled. I am regretting using them in the first place, but will do whatever I can now to get my refund! Very unhappy and would give them 0 stars if that was possible.
Hello Deborah,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for your message.
Please note that your order was canceled and we already made a full refund.
You can check your refund here:
adyen 1615553467762302 GBP -85.80 2019-05-06 11:28:17.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will be keen to assist you in a tailored way.
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed May 19, 2019
I bought a wifi lamp in this page. I thought it was an American website but it result a Chinese web. I paid about 160 dollar including express mail. Well, the packed arrived after 2 weeks, the packed looks like came from the second world war, smashed, dirty and very bad quality. The product had not any commercial box inside, very rude packed inside the mailing box. Of course the product came broked. I can't understand, if I paid a high quote for transportation what transportation they used? I expected DHL, UPS or FEDEx, not regular mail. I made a request for a new one and they are offering a discount 30%. WTF. What kind of company is this. Was your fault, in this case Amazon just send another and that's the end of the history.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 19, 2019
Ordered about 10 items to go on holidays with allowing 4 weeks to arrive. They arrived after we had departed. The colours were incorrect, the sizes wildly differed, poor stitching and most of the shirts are flimsy. Have been trying to find out how to return the items I don’t want but there are no contact details or information on how to do this. Emails are going back and forward with them taking nearly a week to respond between emails. Looks like I’m not getting my money back and feel very stupid for not researching this company in more detail.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 19, 2019
Had enough of rubbish customer support. Customer service cannot read your messages. My last comment to them is as follows!! I do not understand why you are asking questions. 1) You need to refund the product because the specifications you advertise on your website is not true to the product. It has NO NETWORKING capability at all and YOUR website specification says it does. Refer picture. 2) The product is dead on arrival and does not turn on. Even if it did work it is useless to me as it does not fulfill the network working specifications you advertise. Understand I want a refund as the product is NOT as advertised by you. I am not requesting a refund as the product is unsuitable and don't like I. I am demanding a refund because your website claims features that are not physical there on the product. Please don't offer me tech support on this again, just process the refund!!! Expecting more of the same!!!!
Hello Jason,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We are really sorry for the trouble.
Please note we could confirm the issue from your description. In this case, we've arranged a return for you.
Please return via local post office by following below instructions. We will arrange the refund of [AUD 45.54] for you as soon as we receive your returned package.
Attention:1 Please ship the package out Within 7 days, please undertand that we'll not process the refund if the return period expired.
2 Please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:
Return address and download link:Dongguan Warehouse: https://www.lightinthebox.com/download/5576850c-4d0e-4adf-9a78-5863f6e41582
The ORDER NUMBER is 1904291832821011RMA code: 6975369
Note:1. If you want to use the original package to return, please REMOVE the labels which can show that the parcel first arrived from China and the STICKERS which says that the product must be customs cleared.
2. Pls kindly note that you need return the products to our China warehouse, and the return postage is at your cost due to your personal reason. Thank you for your understanding in advance.
Please make sure the return item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.
If any further questions, please do not hesitate to contact us.
Thank you very much for your kind support.
If you have any questions, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583367Thank you very much.
Reviewed May 19, 2019
Perfect color red, quality excellent, very comfy, perfect heel, 1 1/2 thick, love it!! Size: I usually wear between 6.5-7 depending on product. I ordered 6.5-7. My foot 9.25, ordered #37. Order date 4/21/19. Received in 4/29/19, wow. But a little small, toes touch end. I am returning them for an exchange 7.5 #38. Waiting for ticket to be confirmed. Love my little red shoe. 5/17 I am still waiting for my exchange. I returned the #37 shoes 5/3. I have not received pkg yet. I keep getting an email saying my pkg is shipped and delivered 4/29. Excuse me, that was the original order. I cannot seem to the exchange pk shoe #38. I wanted it for an event for 5/31. It doesn't look like I am going to receive it in time. We are leaving town 5/23, next week. So sad. I made a dress to match the shoes. But I'm not going to be able to wear it. I don't have shoes to match. Disappointed.
Hello Nancy,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry for the discomfort. After checking, we've already shipped out a replacing:
[Heel Type:1 1/2" (4cm) Thick Heel| Color:Red| Size:US6.5-7 / EU37 / UK4.5-5 / CN37|]
It results delivered:
2019-05-22 13:42DENVER, CO 80232, Delivered, Parcel Locker -> Your item was delivered to a parcel locker at 1:42 pm on May 22, 2019 in DENVER, CO 80232.
Thank you very much for your kind support.
Should you need any further information, please drop me a line and I will do my best to assist you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583361
Thank you very much.
Reviewed May 18, 2019
I returned goods to the Chinese depot of LightInTheBox and they were not picked up from the postal agent by that company. After 3 months the parcel was returned to me and I have to pay additional postage to obtain the goods or they go to the dead letter office and I will have spent over A$200 and have nothing to show for it. LightInTheBox told me that they would give me a refund when they received the goods, but if they don't pick the package up from the post office then they can say that they never received it and deny my refund. I have contacted LightInTheBox three times, but the only response I get is that they will refund my money when they receive the goods.
Hello Margaret,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel really sorry to hear that. Please note that, after checking, we cannot see that a parcel was shipped out to us.
Could you please upload a receipt showing the full address?
As our warehouse in China accepts all parcels. It's always open during business hours.
We're looking forward to hearing from you,
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583355Thank you very much.
Reviewed May 16, 2019
I ordered standard size according to their chart as standard product to be able to return in case I don't like the product. After I received, try it and don't like how its stay on me so decided to return in the very next minute. After contacting the customer service was told that no return for this product – something that is not explained in the return policy for the in chart products. Very bad experience!!! Don't buy it!!! The overall quality is not worth it at all!
this is supervisor from LightInTheBox.
I really feel sorry for the frustrating experience.
Please note we don't accept a return for tailored dresses unless a quality problem can be confirmed.
This is because your dress was made by hand by a tailor. And we pay her for making your dress based on your request (fabric color, size, etc).
http://www.lightinthebox.com/_p6263918.html
Even if you chose to pick up a standard size, still the tailor made the dress based on your request. Please see our return policy more in details here: https://www.lightinthebox.com/index.php?main_page=return_policy
While normally we could not accept this kind of return request, we can exceptionally offer you to return your dress for a 70% price refund.
If you wish to proceed, please kindly confirm it with me,
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19568934Thank you very much.
Reviewed May 14, 2019
This company is a sham. Ordered dresses a month ago and repeatedly promised they would be sent yet still no sign of them. They now refuse a full refund. Customer service is awful too with no decent response. I will never shop here again and would urge you to stay away from them!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 13, 2019
I placed an order for two jumpsuits and I keep getting emails that it did not go through. However I have an order number that says the order is still processing. The Rep on the online chat stated that my order is okay and will be processed soon, the next day I get an email that says it was cancelled. I'm confused, can someone help me? Did the order go through or not? I do not want to double pay for something I have not received.
Hello Ann,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry but please note that your order was canceled.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19568930Thank you very much.
Reviewed May 12, 2019
We ordered a few items for biking (cycling t-shirt, a saddle, and a set of pedals) on 4/25/19. After we placed the order, there was nothing to track against, we never received order# confirmation but our credit card did get charged. No phone # to call, I sent emails that kept bouncing back and they were all in Chinese. I had to use Google Translate to find out they were being bounced back. If anyone knows of a consumer protection email address I can contact at least to make people aware of the way this website operates.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 10, 2019
I purchased an XL men’s leather jacket. LightInTheBox shipped me a women’s jacket. I could never find a website or a phone number to contact them so I stopped payment. I finally received an email (That I could not reply to) With a return address on where to send the jacket for credit. LightInTheBox expected ME to pay to have the jacket shipped back to them for credit. LightInTheBox should have sent me a return authorization number for free shipping since it was their mistake, they sent me the wrong product. I will never do business with them again.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 9, 2019
I made my first purchase from LightInTheBox on 25 Apr 2019 and also paid for Express Delivery (3-5 business days after shipping) for a jacket to arrive way ahead of time for a function on 8 May. On 28 Apr I was informed by email that the item had been shipped. The tracking link updated on 3 May that the item had left China. The next update was on 8 May midnight that it arrived in Singapore and in next processing center for delivery. By then, I had no choice but to buy another jacket from a retail shop on 8 May morning.
On 10 May morning the tracking link indicated ‘Item Delivered’ the evening before. If the item were truly delivered at all, it took 9 business days after shipping, and to a wrong recipient. This is at best LightInTheBox failing its customer miserably and failing to carry out its services that was paid for, and at worst an online scam. LightInTheBox, my order number is #**. The delivery address indicated in my order is correct. Please investigate this matter and contact me ASAP.
this is supervisor from LightInTheBox.
I feel very sorry for the trouble.
We checked with the carrier all the situation to find out the problem and fix it.
However, we could see:
1) Your parcel took 8 business days to be delivered. This is in accordance with the Standard method you purchased at check out
https://t.17track.net/en#nums=LL224991756CN&fc=03013
2) The carrier offered a delivery proof and the address coincides with was entered when you placed this order.
However, you mention that this parcel was delivered to a wrong recipient. We assume you could state this based on some kind of information that, unfortunately, we don't have and the carrier neither.
But please don't worry. As soon as you'll provide us more details on your claim, we'll immediately take all the proper actions to resolve this problem,
We are looking forward to hearing from you,
Thank you very much for your kind support.
If you have any questions, please let me know and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19550244Thank you very much.
Reviewed May 8, 2019
I have used their service for riding gear and other items in the past and have been very satisfied. Recently, I ordered a 21 speed Eurobike and was very excited about the product and the specifications of the bike and the pricing. After 10 days the bike arrived and to my disappointment the front carbon fiber rim was damaged with a spoke pulled from the rim and a bent spoke, I had also ordered a red bike and the bike that arrived was black. I sent pictures of the bike and the damages and to my concern they were only willing to offer a 40% credit for a future purchase or a 20% off the price of the bike if I was willing to repair the bike myself, They were unwilling to settle with my demands and I asked to return the item for a full refund. Avoid ordering a major item from this company and I'm currently waiting to see if they will refund the purchase price.. It looks like I have done business with this company for the last time!
this is supervisor from LightInTheBox.
I really feel sorry that the bike came damaged in the front part.
We have filed a complaint against the carrier that caused this damage during the transportation of your product.
Please don't worry: your parcel is covered by insurance.
We're in touch with the supplier to see if we can directly send a replacing of that piece.
Alternatively, if you wish to fix the problem locally, we can refund up to 80 USD. You may submit to us the invoice of the reparation service to get this refund to your card.
If you're unable to repair the bike locally and / or our supplier could not send the exact parts for an easy home-repair, we will consider the option of a return for a full refund / replacing.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19550229Thank you very much.
Reviewed May 7, 2019
I've ordered a pair of shoes from the LightinTheBox.com. I was charged $61.59 for the shoes and $11.21 for the shipment. Their website shows: processing time 2-5 business days and shipping time Expedited Express (that I paid for) 2-5 business days as well, that means 12 days maximum. I was waiting 23 days for my shipment. When I tried shoes on I found that they are too small and stamp on shoes shows 41, however I ordered size 42.
I contacted the seller in order to exchange for a bigger size. They did not respond to my request until I opened dispute on PayPal. Now they announced that exchange is impassible because I opened the dispute on PayPal. After my communication with their customer service I found that exchange or return is impossible at all because shoes came from China. The cheapest way to send them back with no tracking number (that is very risky way) is $45.60 and with tracking number is more than $70. Now I understood why they did not respond to my request for exchange.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. For your order, the promised processing time before shipment was 2-5 business days, which is equals to 4-7 calendar days. So your order was NOT delayed in processing phase when it was shipped out on 2019-03-17 and shipped out on 2019-03-24.
However, please be noted the shipping method you picked for this order was "Postal Expedited", not "Express Expedited". Postal Expedited is the Secondary shipping method we have, which usually takes 6-12 business days (8-17 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.
So your order was NOT delayed in shipping phase either when it was delivered on 2019-04-10, which was 17th days of shipping. We appreciate your understanding in advance.
II. We are sorry to hear the order doesn’t meet your satisfaction. In this case, we'd like to help you check what caused the problem. Once we confirm the shoes were wrongly shipped, we will take full responsibility of it and find a proper solution to help you out.
I had conducted new Ticket ID =19541594 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 5, 2019
I ordered ice-skating clothes and a dress for my daughter's ice-skating competition on March 24th. I have received nothing and the tracking says USPS hasn't received it after numerous "partner facilities" passing it around. So there is really no way to track it either. My daughter's competition is in 4 weeks so there may be no time to get a replacement. I am very upset, stressed, and would advise anyone ordering from this company to go elsewhere.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please note firstly the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. Your order was shipped out on 2019-04-15, normally you shall receive it before [2019-05-05], which is 20th days of shipping.
However, we regret to tell that your package will be slightly delayed due to the busy schedule of the shipping carrier. After checking, the package has arrived in your State "Washington". It is still on the way to your address. You will receive it in the next 2-3 days. Please be kindly waiting.
Tracking Link: https://t.17track.net/en#nums=4209882892612927005296000000043490
I had conducted new Ticket ID =19534644 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 3, 2019
I have never been so infuriated with a company before as this company. I ordered hundreds of dollars worth of dresses and over half of them came with poor stitching, zippers not able to be zipped up because of crooked stitching, dresses looking nothing like the picture, dresses that are supposed to have liners come completely sheer and see through, and also them sending me the wrong product entirely. When I try to create customer service tickets, they keep closing out my tickets and marking them as resolved when they have not even resolved them yet.
Their website is faulty so I keep having to resubmit my tickets as well. Finally they gave me numbers to return SOME of the dresses...and they were supposed to issue me a total refund for those bad quality dresses and instead, they completely stopped replying and never gave me my refund, only my return shipping! I tried to create another ticket as well of another dress that was part of my original order where they sent me a duplicate of one dress, and I’m missing another dress.
They sent the wrong color! They make you submit a picture of everything before they will accept a return. I took a picture of the 2 exact same dresses side by side so they can see they sent me a duplicate instead of 2 different dresses like I had ordered. They replied the order is correct and closed my ticket. How is it correct if what they sent me was 2 of the same dresses instead of 2 different ones like I ordered? There is no customer service number or even email address.
this is supervisor from LightInTheBox.
Thank you for following up.
We are very sorry for what's happened.
Please note that these dresses do have the same pattern. Only the colors change. Did you receive the same color for both?
In this case we can 1) refund the difference 2) arrange a return for a refund.
Please kindly upload a receipt or tracking in order to let us investigate about your returning parcel,
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19530549Thank you very much.
Reviewed May 2, 2019
I ordered some tiaras for photo booth props. I ordered 10 days before the gig. With 4 to 7 day shipping. It is now 14 days after I made my order. 4 days after the gig. Still do not have the tiaras. 2 weeks and will still be at least 2 days before I get them. Will never order from this place again. This is so unbelievable. It actually blows my mind that a place with such poor service is still open.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2019
On 4/24 and 4/21/19 I placed two orders based on an ad posted as free shipping on orders placed over $100; I have been charged $41.99 and $12.00 on both orders; I tried to open a ticket online and they have no dispute feature key for shipping charges; I found no other way to contact them by phone - the customer service rep, Fabio, did nothing to assist with resolving this open dispute of charges.
After 15 minutes of email chat exchanges, he pawned me off to another colleague and stated the tickets are open for both orders and I needed to go back online to write up disputes. I will never ever order from this lame company again!!! If you need to reach a customer service representative over the phone, this is not the company to do business with. Order from Amazon!!! This company is not worth your time.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2019
This is a rogue company. Please avoid it all costs. I bought 5 items of clothing from this company for my sisters as we got ready for our little brother's wedding day. As I wanted the goods to arrive faster, I paid for the 3-4 days tracked shipping method. However, 7 days later, I had not heard anything from LightInTheBox. As time was critical on my order, I contacted the company and advised that if they were unable to deliver on time, I should be issued with a refund. As soon as they read my email, they issued me with a Royalmail tracking Number: ** to represent that they had already shipped out the goods, so I could not cancel.
I proceeded to Royalmail Track & Trace service, to try and track the goods. Every time I tracked using their reference, Royalmail systems returned a message saying that "The sender has advised us they're preparing your item. More information will be available when we receive it." If anyone uses this tracking number today, they will still get this same message. I then contacted the company again, they then advised that I needed to wait for another 2 -3 weeks for my order to arrive. I decided to contact paypal to recover me money. Eventually I recovered my money from PayPal after being distressed for over 6/7 weeks. IF YOU WANT PEACE OF MIND HEED MY ADVICE. STAY WAY FAR AWAY FROM THIS COMPANY. IT'S A FRAUD.
this is a supervisor from LightInTheBox.
We feel sorry for the trouble.
Please note that this return is for a personal reason. Based on our policy, we apologize but we can't cover the shipping fee, insurance or return postage in this case: http://www.lightinthebox.com/index.php?main_page=return_policy
As for the rest, we believe there must be a misunderstanding. We arranged a return of the price cost, please check your refund here:
storecredit Related Order#:32548036Related Merchant#:1
Source ：credit
Expiration ： GBP -14.39 2019-03-30 17:13:44.0 refund
storecredit Related Order#:32548036Related Merchant#:1
Source ：credit
Expiration ： GBP -63.18 2019-04-25 17:07:29.0 refund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19528252Thank you very much.
Reviewed May 1, 2019
I order 2 shirts and a dress, sent me wrong size! They won't exchange until I return items. I returned the 2 shirts and the dress. I provide them with track number of each return item. 2 months have passed and I still not receiving ANYTHING! (the replacement) There is no phone number for customer service, only email and they reply whenever they feel like! I can't talk to anyone about my items that I ordered. I spent $135.00 in my order and LIGHTINTHEBOX still not helping me! HORRIBLE, HORRIBLE CUSTOMER SERVICE AND NO PHONE NUMBER TO CONTACT ANYONE!!! This company need to be out of business. Someone need to do something about it!!!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed April 30, 2019
We ordered a month and a half ago- still no prom dress....no one to call. Half ** responses on Facebook Messenger. Tracking company knows nothing. Showing me that package was in my city over 2 weeks ago, yet no one knows anything. USPS has no record of this package and I'm getting squat for answers. I guess I will call my credit card and have them cancel the transaction under fraudulent activity.
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will check what caused your problem and then find a proper solution to help you out. We promise to take full responsibity once we confirm our problem.
Thank you for your understanding and cooperation in advance.
Reviewed April 30, 2019
Updated on 05/02/2019: This review is continuation from my previous post that the company marked as private. However, I will not accept this as international customers should really be vary of this company. They have an extremely unethical, unilateral and inconsiderate way of managing customer requests. First the order was placed on April 18th and today is May 2 and I still haven't received anything. This is already more than 13 calendar days. It did not take you that much time to charge my credit card. Secondly I am repeatedly highlighting because of your delays I will be unable to receive and check the order. Thus, would need your help to return the items if needed out of the return policy. However, LightInTheBox team is shamelessly evading this request and taking ownership for their delays.
Thirdly, I asked to cancel the items with full refund if the return policy cannot be relaxed. Again, the company respond with same shameless ignorance. Fourthly, continuing from their unprofessional and uncustomer friendly behavior they keep closing unrelsoved customer service tickets and saying they have be resolved. Such bad customer experience and cheating in broad daylight.
Original Review: I ordered dresses from Lightinthebox.com. I particularly chose to pay extra and get express delivery. This website clearly mentions express delivery is 5-8 days. However, after placing the order the timelines increased to 18 days. There is no proper tracking number. The tracking ID, the website provides, is not searchable on the courier service website. I placed repeated customer service request and they didn't even bother to read my complaint. I got a standard automated response and then service ticket was closed. This is horrible customer experience. Not only was I charged extra for delivery that I have still not received but I also was subjected to sub standard customer service. Will not use this website again and recommend the others to be beware.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the inconvenience caused by the inaccurate information. The promised shipping time of your order is 5-8 business days, which is equals to 7-12 Calendar Days. So your package is not delayed when it was shipped out on 2019-04-24. You shall receive it before 2019-05-06, which is 12th days of shipping. Please be kindly waiting for a few more days.
We also have checked and confirm there is valid online tracking information available for your package. Below are the details:
[2019-04-29 23:54 Left Wuhan International processing center sent to China Post Express Logistics Co., Ltd. Hubei International mail Exchange Station
2019-04-29 15:54 Leaving Wuhan for Singapore
2019-04-28 00:12 Arrive at China Post Express Logistics Co., Ltd. Hubei Province international mail Exchange station]
Your package is currently on the way to Singapore. This is why you could not track it from your local postal system. Once you find the package arrives in Singapore, you will be able to track it via Singapore Post.
I had conducted new Ticket ID =19523896 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you don't receive the package by 2019-05-06. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 30, 2019
Worst online shop I’ve ever experience. Purchased April 11 and processing took them almost a week and the only thing they told me is 1 item is not available that’s why they cannot ship my order so when I told them to cancel that item and go on with the other items, took them days again and “MARK” my orders as shipped. Been checking it everyday and items are still in California after being picked up but not accepted by USPS yet. Even paid for the faster shipment. Doesn’t even deserve a 1 star for this review.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the concern. After checking, it shows your package was moved to next location on 2019-04-30. The online tracking will be updated again once the package arrive to another location.
Please be be noted the promised shipping time of your order is 4-7 business days, which is equals to 6-10 calendar days. So your package is still in normal transit when it was shipped out on 2019-04-23. You shall receive it before [2019-05-03], which is 10th days of shipping. Please kindly be patient in waiting for it.
We can also fully understand the inconvenience caused by the "processing delay" before shipment. I had conducted new Ticket ID =19523861 in our ticket center and will apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to tell us if you would like to accept it . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 30, 2019
I paid extra for fast delivery and it’s still not here. It says it shipped on the 23rd and now it the 30th. The timeframe said 2-5 days and my package still has not come. I will never ever order from here again if my package doesn’t come. I was counting on the timeframe as I needed it for an event which has passed btw.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be advised the promised shipping time of your order was 2-5 Business Days, which is equals to 4-7 "Calendar Days". So your order is not delayed when it was shipped out on 2019-04-24. You shall receive it by 2019-05-01, which is 7th days of shipping.
Tracking Number: MN385454422GB
Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/MN385454422GB
Online update tracking information: [Wednesday 01 May 05:40am Due to be delivered today by Ruislip DO]
After checking, the package has arrived at your local Post Office. Normally you will receive the order today. But please be noted today is International Labour Day. So the delivery might not be finished today. But your local post office will deliver you this package on tomorrow. Please be kindly waiting for it.
I had conducted new Ticket ID =19523840 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 27, 2019
ORDER **. Horrible experience so far. Ordered expensive item on April 1st. Got an email on April 4th saying it was shipped, with this tracking number: ** which does not work. Got another email April 9th, again saying it was shipped, but with a different tracking number: **. This tracking number says the package never left China and was returned to sender.
Got yet another email April 15th, again saying it was shipped, again with a different tracking number: **. Customer service says this is the correct tracking number, but after 10 days it still does not work. It's now been 26 days after ordering. I paid for Expedited Postal shipping: 6 - 12 business days, and I have no clue where my item is as it can not be tracked. It should have arrived by now.
this is supervisor from LightInTheBox.
I really apologize for the problem occurred.
Our logistic manager has contacted the carrier to get the latest update of your parcel.
We'd like to refund the shipping fee as compensation for this extraordinary delay.
Thank you very much for your kind support.
If you have any questions, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19515233Thank you very much.
Reviewed April 27, 2019
Updated on 05/09/2019: Re previous review update. After I sent my review the company in question responded asking us for order number on the 30th April 2019 which we sent and lo and behold no reply from LightInTheBox. WHAT A SURPRISE! 16 months after they took my money and they can't tell me anything. What type of people are they? Are they corrupt have they stolen my money. I’ve got to warn everyone who are intending to buy of these. Don’t it. Will become the biggest mistake you’ve made. There a disgrace to say the least and now have messed things up for online shopping as I’ve now lost all trust in the system. Thank you for taking the time to read. Please no matter how good the purchase looks. DON'T LOSE YOUR MONEY.
Original review: Ordered a tent back in January 2018 and it never arrived. It’s now May 2019. People must listen and understand that once you hand your hard earned cash over to this company you’ve just waved goodbye to it. The tent cost just short of £100 and it was a gift for my grandson. After a lot of emails and lies back and forth it became clear that I’ve been robbed. This company should never be allowed to trade. I’m warning everyone who are thinking of making a purchase. Don’t. It will be the biggest mistake you’ve ever made you won’t receive your goods and because they're working from abroad you stand no chance of a refund neither. Believe me. Don’t end up like me.
Someone out there must be able to put a stop to this company doing what they do. They're a disgrace. Don’t be suckered into the good reviews you read. They will be lost leaders tempting you to buy. I know it’s only 100 pound but how many people like me who have lost even more. I don’t know at present but I’ve been told to contact the international fraud squad. Once again give this company a wide birth. They are the lowest of the low and this is just the start from me. Oh P.S. I ticked one star because they wouldn’t except none.
Hello there,
We feel sorry for your experience.
Please tell us your order number, as we would love to check your case and provide prompt assistance.
Thank you very much
Reviewed April 27, 2019
On the whole what you pay for is what you get and problems are more to do with suppliers. What really makes me angry with LightInTheBox is that once you buy advertising pop ups occur online, distracting and luring... In particular a dress that I have on wish list appears heavily discounted, great I think so I click on it and nope still the same price, this has been going on now for several weeks. There is nowhere that you can go about this with LightInTheBox, they definitely don't want to hear from you. They just want you to buy from them. It is a complete con wasting your time in the hope you may buy it anyway or see something else. It can't be legal. So if this has happened to you write a review somewhere. It is the only way we can do something about it.
Hello there,
We feel sorry for your experience.
Please tell us your order number, as we would love to check your case and provide prompt assistance.
Thank you very much
Reviewed April 25, 2019
I have placed an order for this handbag April 9-10 2019. I have not received it yet. The tracking said it in BC being process. What does that mean? And when will l receive... very confused. l didn’t, take you three weeks to charge my credit card. Please explain what the hold up is and when can l expect to get it.
Hello there,
we feel sorry to hear your parcel might be delayed.
Please tell us your order number and we'll be happy to assist and find a solution,
Thank you very much
Updated review: April 29, 2019
I did receive my items today and they were fabulous! I feel bad that I wasn't more patient but I was just a bit frustrated that no one could tell me when I could expect to receive my package. If that would be the one thing I would change it would be a better tracking system for your items. Otherwise, I will definitely order from this place again and I am sorry that I was not more patient and I reacted too quickly to my state of frustration.
Original Review: April 24, 2019
I placed my order on April 6 and was assured that it would take 3 to 5 business days once it was shipped. I really needed this order and was counting on the time frame I was told. The order shipped on the 15th of April and today is the 24th and I have not receive it as of today. I keep checking the tracking information but all it will tell me is that it shipped on the 15th. It won't tell me where it is or when it is scheduled to arrive. I live in Utah and it was shipped from Walnut Creek, CA so I would have assumed that it wouldn't take this long to get to the next state, unless they decided to walk it to Utah. I will never order from this place again, it is so frustrating when you can't get any answers from customer service or from the tracking information.
We apologize for the difficulties encountered. We really appreciate your suggestions.
We're happy you received your items, thank you for shipping with us
Reviewed April 24, 2019
I purchased a dress for my daughter's shower. I was never asked my measurements but simply added my dress size. There was no description of the dress saying it was to be custom made. These clothes are made and shipped from China. When the dress arrived, it was not the US size I wear or as described. I couldn’t even fit my legs into it, let alone my body. I immediately requested to return the dress with tags and original packaging. They refused saying the dress was custom made, no refunds! Their website states guaranteed 2-week satisfaction. What a scam! This was NOT a custom made dress as they never requested my measurements!
Hello there,
we feel sorry for the trouble.
Please note our tailored dresses come in customer and standard size. However, as explained on our website, in both cases a tailor will make the dress for you. It's not an in-stock product ready to be shipped out.
To offer you a better assistance, please provide us with your order number and we'll be happy to follow up,
Thank you very much
Reviewed April 24, 2019
The worst ever experience with this company. I ordered clothing to reach me by a certain date. I paid extra to have it shipped quickly. It never arrived, so many emails back and forth with no satisfaction. Then they said sorry and asked if I wanted a $20 refund which I accepted and never got it. They have ignored me ever since. I will never recommend them and will never order through them ever again. I finally got my order which was too late. I no longer needed it. The worst ever company and they did not care at all. My rating is a 0 out of 5.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that your order was delayed in processing phase before shipment, due to the unexpected high demand of the products. Our sourcing department has realized this problem. They will improve the processing phase with the greatest effort. We will try our best to avoid the same problem happens again.
While we are afraid that you misunderstood how the compensation would be issued. As we mentioned in previous Ticket 19417054, we'd like to offer you a AUD20 "Rewards" as compensation to keep this order. We are sorry that you might not understand us.
Also we are wondering why you said we ignored you. After we issued the AUD20 rewards to your credit account on March 29th, we did not receive any more message from you. We thought you might try to contact us again via incorrect way.
But we can fully understand your disappointment. I truly value you as our customer and do really want to help you. In order to meet your satisfaction, I had conducted new Ticket ID =19500800 in our ticket center and provide a NEW special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 24, 2019
I bought this item online on 3/01/19, and I still waiting for this product to arrive (today's date 4/23/19). I tried to cancel this purchase but I wasn't able to do it because I didn't register in the website at the moment of my purchase. I made this purchase as a guest. I hope someone can help me tracking this item, because the last update I got from USPS is from 3/15/19 which it said the package was in Beijing. My order number is **. Thank you!
this is supervisor from LightInTheBox.
I feel sorry for the trouble. Your parcel results delivered on 20th April
2019-04-20 17:32CHICAGO, IL 60647, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 5:32 pm on April 20, 2019 in CHICAGO, IL 60647.
You can track it here: https://tools.usps.com/go/TrackConfirmAction?tLabels=LT380702887CN
If you no longer need this product, please let us know and we will arrange a return for you.
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19515216Thank you very much.
Reviewed April 20, 2019
The email said, "We could give you a 30% refund or you can sell it!" Really. Send me a poor quality product and then refuse to refund me and send me a message like this is unacceptable. I would never buy from this company again and would tell all customers to look at other ceded who are more reputable.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: April 22, 2019
The company contacted me after I posted this review and the issue was resolved promptly. My wig arrived and it was good quality. I am happy with the product and the customer service I received.
Original Review: April 16, 2019
I ordered a wig over 2 1/2 weeks ago and paid for expedited shipping. However, in order to track my product, they ask from my login to my email or FB and provide my password. All this from a link located within a confirmation of payment email they sent to me. Sounds like they are fishing for my passwords. Still haven't received my product.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be noted firstly that your order was placed under the account "cmit*****8@gmail.com". So you can use this account to log into our website to find your order. You may click the "forget password" to reset your personal password if you forgot it.
Your order was shipped via ePacket-track-QY on 2019-04-01 . The tracking number is LT506586375CN. After checking, it shows the package was delivered to your Mailbox successfully on 2019-04-15. Did you receive it?
Tracking Link: https://t.17track.net/en#nums=LT506586375CN&fc=03013
Online update tracking information: [2019-04-15 09:59 GENEVA, AL 36340, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 9:59 am on April 15, 2019 in GENEVA, AL 36340.]
I had conducted new Ticket ID =19485124 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you still could not locate the package . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 16, 2019
I wish I would have checked the reviews about them before placing my orders. They are thieves, and you will never receive your packages. I'm so frustrated after 4 days not receiving my order and no money back. We must all have a lawsuit against their wrongdoings. WORST COMPANY EVER TO BUY FROM. WHAT A RIPPED OFF!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to hear you did not receive the package even though the online tracking shows it was delivered to your address successfully. It is highly unusual. We sincerely apologize for all the inconveniences caused to you.
We have contacted our logistics department for help to track your package. Once we get an update, we will get back to you immediately and provide you solutions accordingly. Please don't be worried.
I had conducted new Ticket ID =19485101 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: April 16, 2019
I had complained in a prior review that I did not get a confirmation E-mail upon my purchase. LightInTheBox was so quick to answer my situation but explaining to me that I purchased my item through Facebook and that was the reason why I did not get a confirmation E-mail. They have gone over and beyond what was necessary to explain this to me. Therefore, I am writing to give them a very positive rating, and please ignore the one above.
Original Review: April 14, 2019
I purchased two iPhone cases approx. 4 days ago and have yet to get a confirmation email. I have my confirmation from PayPal, but not from LightInTheBox. Makes me wonder if they got my order or not. Don't know what is going on. I buy online and get my confirmation with all other companies immediately upon payment but not in this case. ? I feel like I am in limbo and I really need the cases.
Dear customer,
Thank you for shopping with us.
We've checked and confirm we received your payment of your MiniInTheBox Order #190412090030269871. Your order is currently in processing phase and will be shipped out via Postal Service on 2019-04-18. Delivery normally takes 10-18 business days.
It was found you placed this order via your Facebook account. This is why you could not receive an payment confirmation email from us. When our system could not send you an email since no email was recognized for your account.
But you can use your Facebook account to log into your MiniInTheBox account and check the order information. Then if you have further inquiry, you may you may submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thank you for your understanding and cooperation in advance.
Reviewed April 12, 2019
I returned the three piece dress to the warehouse address in Portland, Oregon as provided. The tracking indicates that the package was received on 3/27. I was told I would receive a refund to my account in 7 to 14 days. It is more than 14 days and I have not received the refund to my account. When will I receive the refund?
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After checking, we haven't received your return package yet. That's why we could not process any refund for you now.
In both Ticket 19458158 and Ticket 19469011 you submitted last week, we asked you to provide us with the Tracking Number or Return receipt of your return parcel, so we can investigate it further with our warehouse. Unfortunately, we still did not receive any reply from you until now. So we are unable to help you further in this matter.
As for your case, could you please advise us the Tracking Number and website link to track so that we can track the return package for you?
I had conducted new Ticket ID =19477608 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 11, 2019
My order number is **, mini ice cream spades, order on 3/24, total order was 9.43. I have checked status last week and it says left Chicago. As today I cannot find my order, says I have no order on file. My credit card was charged on date shipped, still waiting, cannot find anything but I have a printed copy. On April 6, says it left Chicago. What, do I have to wait longer, I am willing but I want to know why I can't check the status.
this is supervisor from LightInTheBox.
First I would like to apologize to you for the unexpected delay due to the carrier handling.
After checking, la latest position of your parcel is:
2019-04-11 15:26BALTIMORE MD DISTRIBUTION CENTER, Arrived at USPS Regional Destination Facility -> Your item arrived at our BALTIMORE MD DISTRIBUTION CENTER destination facility on April 11, 2019 at 3:26 pm. The item is currently in transit to the destination.
https://tools.usps.com/go/TrackConfirmAction?tLabels=LT475301623CN
Please don't worry as it's being about to be delivered.
Thank you very much for your kind support.
If I can be of assistance, please feel free to contact me and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19474429Thank you very much.
Reviewed April 11, 2019
I ordered 2 dresses from LightInTheBox.com for a dinner and dance ball; the dresses not only came late but they also looked completely different to the photos provided on the website. As my ball had been and gone I needed to send both the dresses back. However the website provides no way guidance on returns unless you already have an account with LightInTheBox, though when I bought the dresses I registered as a guest. The dresses were overpriced for what they were and the package did not contain a returns form. This goes against my consumer rights, as I have now lost my money. I tried to email the company but got no reply.
Dear Customer,
we're sorry to hear that. Please note our assistance is offered through the ticket system on our website. For this reason, if you replied to any automatic email we could not receive your message, sorry.
We noted you did not provide your order number. Please may you tell us so that we can look it up and assist you? Thank you
Reviewed April 10, 2019
I placed an order and it was an absolute disaster. The items I ordered were in 24h picking and 3-5 business days of express expedited delivery with insurance. They canceled 1-2-3 items as after appeared out of stock and I had to replace them which again were out of stock. Then the ordered got delayed, never shipped and without a parcel tracking number. Over a month passed and I asked them for a refund and they are not returning the money as I have to reject a “missing” parcel. I wrote to them more than 15 times and typical response they cannot do anything unless the lost parcel is returned to them. I lost 300 euro with them. Order number number **.
this is supervisor from LightInTheBox.
I really feel sorry for the trouble.
The order could not be shipped by Express delivery because some electronic devices among those you ordered were refused by the carrier due to air transport regulations.
For this reason, we had to choose another carrier that could transport the products to Malta.
We understand you no longer want the parcel now. Please refuse the parcel: once it's returned, a refund is automatically arranged.
And since you are a valued customer to us, we would like to start refund half amount beforehand. Is that okay for you?
Thank you very much for your kind support.
If there are any problems, please let me know and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19471601Thank you very much.
Reviewed April 9, 2019
TOTAL FRAUD! I have been experiencing the same problem as many others here. I have an order number that does not show on my account, I have tried sending the online form like 5 times, no answer at all. I tried Facebook and got an automated answer, it's been 9 days and I feel like have been ripped off. No customer service, no answer, nobody works in this company? I have provided my order number on the information below. Order number: **.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be kindly noted we replied to your request on Facebook when we received your request on April 5th. We also created a Ticket 19456478 in our ticket system to contact you and informed you the order status. We feel sorry that you did not notice our reply and did not check our ticket until now either.
You mentioned you could not find your order on your account. We are afraid you might log into wrong account. We confirm your order is still valid. This order was placed under the account "mir*****@hotmail.com". So you can use this account to log into our website to find your order again. You may click the "forget password" to reset your personal password if you forgot it.
Your order was shipped via EMS1-Deqi on 2019-04-06. The tracking number is EA155987419CN. You may track it here later:
https://t.17track.net/en#nums=EA155987419CN&fc=03013
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Please note the shipping method you chose for this order was Postal Service with tracking. It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 19-47 business days (26-66 calendar days) for the package to arrive in Argentina. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
So it's normal that you still haven't received the package because it's still in transit. You shall receive it before [2019-06-11], which is 66th days of shipping. Please be kindly waiting for a few more days.
However, if you don't receive the package by that day, please contact us again via Ticket as soon as possible. We'll then investigate your case further with our shipping carrier. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
We really appreciate your support and understanding.
Original Review: April 8, 2019
I am not able to submit a return ticket. I have logged onto my account and have tried to return the item I purchased. The site will not let me submit my request - says my email is not verified but when I go to verify my email, it says an email has been sent, but I have never received the email even though I’ve requested it several times. Also a picture is not needed because the item purchased is too small, but the site will not let me click on "Next" without a photo. I cannot send a photo because it needs to a JPG and my device does not save photos as JPG. I need someone to contact me!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, we are sorry to hear you cannot submit a ticket. But please be noted all our customers emails addresses will be confirmed automatically once the accounts are created. So there is no need for you to verify it again.
We are afraid that you tried to submit the ticket via incorrect way. Next time, if you didn't find such access, please confirm delivery from computer first. Then you can create a “return or exchange” ticket from your account so that there will be professional representative to help you. Here is the detailed instruction of how to create “return or exchange” ticket:https://www.lightinthebox.com/download/065d829d-9ba4-49ac-a7cf-09df06f58be8
We regret to hear the shorts you received do not fit. We'd like to help you resolve this problem. I had conducted new Ticket ID =19464668 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 6, 2019
I ordered a phone 8 days ago. Product page said processing time is 2 to 4 days. 8 days passed and order is still not shipped. I've got 2 messages from support: "Your order will be shipped no later than 4/4/2019" and "Your order will be shipped no later than 6/4/2019". None of these messages were correct. My order is still in processing. The main reason I ordered from LightInTheBox was quick shipping from EU warehouse. Now I would rather order from Banggood.com and wait a month but be sure that I will get the product.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked and regret to tell you that your order will be slightly delayed due to the unexpected high demand of the Smartphone. We have asked the supplier to prioritize your order. So would you please be kindly waiting for the order a few more days? To show our apology, we will also upgrade the shipping method of your order to Express Expedited for free.
Also, we are afraid that you misunderstood the shipping location of your order. Please be if a product can be shipped from our EU warehouse, it will be marked as "Fulfilled by our European warehouse" on the product page. However, your product does not have this icon. It means we did not have this product stocked in our EU warehouse. We needed to ask our supplier to make a NEW product for you. When it is finished, it will be shipped from our Chinese warehouse.
I had conducted new Ticket ID =19460314 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: April 3, 2019
I ordered the sheath-column-v-neck-spaghetti-straps-chiffon-wedding-dress on March 7th -order number **. I reached out on 3/26 to find out the status because my account showed it was "on time” with an estimated shipping date of March 21st but it still didn’t show as shipped. I was told that they would receive the dress in 3-5 business days. I checked back in yesterday and today and am getting no response now from customer service. My wedding is a few weeks from now and I need to know what is happening so I can make arrangements. I’m praying that I can still get the dress but and not feeling very confident I will. I am past the stated timeline of creating and delivering this dress and wish I had read the reviews before purchasing from them.
this is supervisor from LightInTheBox.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Please accept our apology for your order is slightly delayed due to unexpected high demand.
At this time, your order cannot be completed in accordance to the timeline stated in our website. However, the item should arrive to our warehouse within 4-7 working days. Once we receive the item we will package your purchase carefully and ship it as soon as possible; you'll also receive a shipment notification with all the details.
Please let us know if you still would like to wait to receive your order; we would also like to ask that you remind us to give you Rewards of 10% of your purchase as a token of our apology. Let us know upon the receipt of your order.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19455719Thank you very much.
Reviewed April 3, 2019
I ordered 2 skirts in different sizes because I didn't know how their sizes would run because their measurements do not go with the sizes I'm used to. (I'm usually a small, but my measurements according to their chart at XL or XXL.) Neither skirt fit... Both too big. Tried every which way I could find to contact them regarding returning. (There was in explaining return either.) Finally one request made it through. They gave me a ticket number, I filled it out and pressed "Submit". But it showed an error message and kept "Processing". I think something is broken on their website re: returns. I still have not received instructions on how to return it. It is Order ** and ticket **.
this is supervisor from LightInTheBox.
I feel sorry for the situation. Please note we replied in our ticket but we could not get any response from you.
Please return via local post office by following below instructions. We will arrange the refund of the products for you as soon as we receive your returned package.
Attention: please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:
Return address and download link:https://www.lightinthebox.com/download/854d0a94-81cc-4dee-970f-8ae1b4f189ad
The ORDER NUMBER is 1902181232276075RMA code: 6942439
6942440
Please make sure the return item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.
If any further questions, please do not hesitate to contact us.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19455703Thank you very much.
Reviewed April 3, 2019
After ordering the product online and paying for it with my PayPal account the shipping charges were then added on after payment had been made. These shipping charges were not shown anywhere prior to me submitting my payment for processing and only showed up after the initial price of the product had been completed. Then after the product was received I got hit with an additional customs duty charge of $32.77 which meant that the actual cost of the product with shipping charges was double the initial cost of the product.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed April 3, 2019
** is order number. Ordered jewelry for my son's wedding on 3/14/19. Still not received. Don’t need it now, had to spend day before wedding on special shopping trip to find something else. 3 weeks is not acceptable.
this is supervisor from LightInTheBox.
I believe there must be a misunderstanding. I am sorry that the shipping is taking longer than you needed, but this is because you chose Airmail, our slowest and cheapest method.
Your order was shipped out via SF-Express INT-track on March 17, 2019. The parcel code is 959791284234.
It usually takes 10-20 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by April 16, 2019 please contact us as soon as possible. I will then contact the courier for you.
You can track it here: http://www.17track.net/en/track?nums=959791284234
If you no longer need this parcel, please refuse it. Once back, a refund of your product will be arranged.
NOTE: The online tracking information may be updated slightly later than the actual shipping situation, I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your kind support.
If you need anything else, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19455697Thank you very much.
Reviewed April 2, 2019
I purchased 5 pairs of shoes from LITB and they arrived within the timescale stated. However they are too small and tight and I want to return all 5 pairs. It is not proving to be an easy process. I have to click on each of the 5 items individually and complete a form to say whether I want to return or a refund. Then I get an acknowledgment- then nothing for 2 days. I have now repeated the process and have received emails saying that a ticket has already been issued. I still have no idea how to return these shoes and find it frustrating that there are no direct contact details on the website.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry to hear all the shoes are not fit. We also feel sorry to hear you felt difficult to contact us. We will help you check what caused the problem then provide a proper solution to help you out. We promise to take full responsibility once we confirm our problem.
I had conducted new Ticket ID =19453191 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed April 2, 2019
Charged for a dress I never ordered and I have not received a refund and I have no way to reach anyone! My ticket number is **. I need a supervisor to contact me as soon as possible! I do not know why this happened.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry to hear this order was not placed by you. But we had cancelled this order as you requested and completed the full refund USD134.41 for you on 2019-03-30. The refund was returned to your original Charged Card.
However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
However, I can fully understand your concern. So I had conducted new Ticket ID =19453110 in our ticket center and will help you ask for a refund proof from our financial department. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 31, 2019
I really wanted to order two silver men's slim t-shirts, as I can't find them anywhere else. However, I'm very confused with the sizing. Here is an example of the sizing of one shirt (the other is similar). I nearly always wear a men's medium, and I'm a relatively small guy. However, the medium here "Fits US Size 36." What does that mean? A 36" chest/jacket size? Like I said, I am not a large man and I wear a 41" jacket size. What is the correct size to order? There is no customer service to contact with questions other than AFTER you place an order. I'm reluctant to place the order as I don't want to get two tiny shirts that I can't wear or two huge ones, and then face a complicated and expensive return policy.
Elsewhere the company has stated that they do not have a telephone contact because they need to document everything. I'm not sure why they can't record the conversations like every other company is starting to do. Google records all customer service calls and immediately transcribes them to text, available to all CSRs. Does anyone else have an experience in their sizing? I'm 5'6", 41" jacket size, slim but muscular build. Size, Fit US Size, Fit UK Size, Fit EU Size, Bust, Shoulder, Width, Length: M 36 36 44 37 16½ 25½, L 36 36 44 38½ 17 26½, XL 38 38 46 40¼ 17¼ 27¼, XXL 38 38 46 41 17¾ 28
Dear customer,
This is Customer Service from LightInTheBox. We are sorry for the confusion.
Please be advised that all our clothes are made based on our own size chart. As our size chart is not US size, we don't suggest our US customers picking their normal US sizes. Normally we need our customers to measure themselves first and refer to the size chart to decide which size to take.
We provide size chart on each product page, in which showed the Bust, Waist, Shoulder measurements. So please kindly take your own measurements firstly. Then you can compare your own measurements to the size chart and pick the proper size.
If you are still unsure which size to pick, please send us the link of the item you prefer. Please also advise us your own measurements. We will then help you check which size will fit for you properly.
We also feel sorry to hear you felt difficult to contact us. Please be advised we open "Q & A" section on each product page. Next time, if you have any problem before placing the order, please submit us questions under this section. Our customer service will try our best to help you.
We appreciate your understanding and cooperation in advance.
Original Review: March 31, 2019
Order number **, shipped on March 18 and according to tracking number did not moved from China. In 4 business days will be 16 business days from the shipping day. It is time to stop money on my American Express credit card and send complaint about your business to US internet authorities. This order ** still in China too. Will give you 24 hours for respond before I'll take some actions.
This is Customer Service Supervisor from Lightinthebox. I am glad to help you check both orders.
Please note because the shipping method you chose for both orders was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the packages because they are still in transit. We guess you might haven't noticed this so you're inquiring about your orders.
1. Order 1903151532462001: Shipped via ePacket-track-QY on 2019-03-18 . The tracking number is LT450739515CN. Tracking Link: https://t.17track.net/en#nums=LT450739515CN&fc=03013
Please be noted the tracking information will only be updated when the package arrives to next location. This package is currently on the way to US. The online tracking information will be update again once the package arrives in US.
You shall receive it before 2018-04-07, which is 20th days of shipping. Please be kindly waiting for both the parcel and more updates.
2. Order 1903190732489710: Shipped via ePacket-track-QY on 2019-03-23. The tracking number is LT470137956CN. Tracking Link: https://t.17track.net/en#nums=LT470137956CN&fc=03013
This package has arrived in US on March 31st. It is still in transit to your city. You shall receive it before 2018-04-12, which is 20th days of shipping. Please kindly wait.
However, if you don't receive any of the packages by the stated time, please contact us again in Ticket as soon as possible. We'll contact the shipping carrier for you and promise to help you out.
We really appreciate your understanding and support.
Reviewed March 30, 2019
I placed an order back on February 2 and I’m still waiting for my order to arrive. The shipping is horrible. I ordered my daughter dress for a dance that she was attending. Counted out the business (calendar) days... and my items should be here by now!! No contract number...paid through PayPal can can’t even contact them through that. I will be sending them a message also. I’m so unhappy with this company, I was really excited to get the dresses I purchased. So unhappy with this company. Shipping is horrible... just state that it will be a few months before you receive your order!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed March 28, 2019
I did order a dress like almost a month ago and still don’t be able to track it, no phone numbers, no information at all. I think that the company is really irresponsible and will never order from them again, also I’m not sure how I’m going to get my money back ($174.00) or eventually the dress, and is so funny how all my internet pages are full of light in the box advertising. Really bad customer service.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed March 28, 2019
I ordered 3 plus size dresses. I wear a 10-12. The dresses were about sizes 2-4 US sizes. Sent all back, 1 by itself. Then the other 2 when THEY FINALLY ARRIVED. I got 4 Return Authorization numbers for 3 dresses. So now they claim there were only 2 of the 3 returned. Of course, the 3rd was ALREADY RETURNED. They credited my account but I have to jump through hoops to get the credit from their site/my "account" back onto my credit card. Waste of time and money. I had to pay return shipping which was about $22.00. Sincerely do not recommend. The SORRY TOUR EXPERIENCE...blah blah comments to follow from company do not make up for the poor experience. By the way, the dresses were lovely, if you're a size 2. Order the plus size xxxxl, though.
Reviewed March 24, 2019
Order #**. Received items that need to be exchanged for size. Created 4 "tickets" asking how to return for size. Each time the ticket is answered it states "items delivered". We need to send them back for exchange of size. Should be quite a simple process.
Dear customer,
We apologize for the confusion. But we are afraid that you misunderstood us at all.
Please be noted when we received your Exchange request on March 21st, we immediately sent you Return Form and Return Instructions in Ticket 19413821. The Return Address is included in Return Form. We feel sorry that you did not notice any information we provided.
Our supervisor had conducted new Ticket ID =19423967 in our ticket center and send ALL return information again. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: March 24, 2019
I find it very hard to believe that there is no phone number provided to get in touch with anyone in this company. I have a very important event to attend on April 13th, 2019. I ordered my dress and accessories from LITB on March 17th. Based on the dates provided by the customer service representative at LITB, my dress and accessories will not arrive before April 14th. I had no idea it could take that long even though they said shipping 3-5 working days only. Why is the processing taking so long and why are customers not warned about the ridiculously long processing phase before they finalise and pay for their orders? I am extremely stressed and would like to know if my order can be delivered before April 13th. I live in Dubai. Order number: ** If there is anything anyone at LITB can do to help that would be great. Regards, Mrs. **
This is Customer Service Supervisor from Lightinthebox. Please be noted we don't use phone to communicate with customers now because we need to record all communication messages in system to assure the service quality. But I will try our best to help you here and in the Ticket.
Please be advised firstly that your order is currently in the processing phase and will be shipped out no later than 2019-03-31 using Expedited. The package normally takes 3-7 business days (5-10 calendar days) to arrive. So normally you shall receive the entire order before 2019-04-10.
We're sorry that you might misunderstand the shipping time. Please kindly note 3-7 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 7-9 business days (11-13 calendar days), which was stated on the product page. So that's why the estimated shipping date will be around 2019-03-31. We are sorry that you might not noticed this information.
We will try our best to process your order and ship it as soon as possible. We can't promise it can be shipped earlier, but we will try our best. It's highly appreciate if you can wait for the entire order.
In order to meet your satisfaction, I also had conducted new Ticket ID =19423946 in our ticket center and provide a better solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 23, 2019
Took longer than advised for shipping. Shipping on Item was shown as 2-3 days. After a week item still hadn't shipped. Questions about shipping were not returned. Communication was sporadic if at all. Took several attempts to cancel the order. Still waiting 3 weeks after cancel of order for refund that was promised in 2-3days. Would never use this site again.
This is Customer Service Supervisor from Lightinthebox. I am really sorry to find you totally misunderstood us.
When we cancelled this order as you requested, we mentioned we would return the full refund AUD602.86 to your "Store-Credit" account, but not to your paid card. We cancelled this order on 2019-03-06 and issued the full refund to your credit account on 2019-03-06.
We also mentioned in Ticket 19364853 that you might withdraw the store-credit to your original paid card by yourself. We feel sorry that we did not receive your withdrawal request until March 23rd.
We only received your withdrawal request Today, and our financial department has issued the full refund to your original paid card just now.
However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
I can fully understand your concern. So I had conducted new Ticket ID =19422088 in our ticket center and will ask for a refund proof from the financial department for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 23, 2019
I made a purchase in Dec for technical pants, lined, and they arrived about 3 weeks later. Decent quality at a good price. So, in Feb, I made another purchase; this time another pair of lined technical pants, different color, and a pair of light technical pants. I was following my order through their website and saw that it was finally shipped, from China, on Feb 20th. When by mid-March, it still had not arrived, I sent an email, through their website, and got a prompt response apologizing for the delay and that I should have my order by March 20th. Today, March 23rd, I checked and my entire order is wiped clean off the "My Order" portion of their website and there is NO other way to contact them. So, I am feeling like I was totally SCAMMED out of my $64.21 purchase. AVOID THIS SITE! DON'T LET THE CHEAP PRICES FOOL YOU... IT IS EXPENSIVE IF YOU DON'T RECEIVE WHAT YOU PAY FOR!!!
This is Customer Service Supervisor from Lightinthebox. I used your name to research in our system and found out your second Order #32187172.
I am afraid that you got a misunderstanding. Please be noted your two orders were placed under different accounts. Your first order was placed under account "adam******@gmail.com" while your second order was placed under your FACEBOOK account. You could not find your second order in the first email account because you logged into a wrong account. Please kindly use your Facebook account to log in again and then you will find your second order. We appreciate your understanding in advance.
Your new order was shipped via ChinaPost-track-Bao Tongda on 2019-02-20. The tracking number is RM996491714CN. You may track it here:
https://t.17track.net/en#nums=RM996491714CN&fc=03013
Online update tracking information: [2019-03-24 10:39 PHOENIX AZ DISTRIBUTION CENTER ANNEX, Departed USPS Regional Facility]
We sincerely apologize for the shipping delay. After checking, your package has arrived in US. It is currently in transit to your city and will be delivered in the following week. It's highly appreciate if you can wait for it.
I had conducted new Ticket ID =19423920 in our ticket center to follow up your case and will also apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 23, 2019
Ordered 2 dresses, same size. This one came 2 months after placing order. Too small and not material described on website. Second dress came a week later, same size, fit and as described on website. Requested refund on first dress due to sizing difference and material not as described on website. Told I would get refund and given return instructions and return codes....sent 2 day priority 3/1/19. Light In The Box Closed my ticket on March 8th without providing refund. I have spent 2 hours trying to send them an email from their website without any luck as my email isnt "verified" despite how many times I did "verify" it via their link. They immediately charged my credit card for the order, along with additional "foreign fees" and never provided the refund they agreed to via their website email due to dress specification being wrong.
this is supervisor from LightInTheBox.
First of all, we checked your order details to understand why the order was delivered after 2 months as you mentioned. However, a different situation could be found.
The date of shipment shown at checkout was 2019-03-29.
Your order was shipped out into two parcels:
http://www.dhl.com/en/express/tracking.html?AWB=6761585515&brand=DHL
http://www.dhl.com/en/express/tracking.html?AWB=8208314925&brand=DHL
Not only these two parcels were shipped out earlier than the ETA, but they were even delivered BEFORE that day.
As such we're sorry but we believe there is some misunderstanding on the delivery time, which was not exceeded.
As for your returning package, we haven't received it yet. Please provide us with your tracking code, once we can verify it's in transit we'll promptly arrange a refund as agreed.
Thank you very much for your kind support.
If you need anything else, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19421655Thank you very much.
Reviewed March 22, 2019
Ordering dance dresses-first time: Firstly I ordered a dress that did not include link to sizing chart on first page. Even though paid for expedited shipping it was delayed. Dress very snug and not as promoted from picture. Placed another order of different item (larger size) and sent request to send as soon as possible due upcoming need for performance. Customer Service (Ismaili) not very responsive to need. Sent additional messages for update. Extremely frustrating experience ever from online order! Still don’t know what is going on...
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. Please be noted we provide size chart on each product page. When you select the dress size, the specific measurements will be provided, above the "Add to Cart" button. We are sorry that you did not notice it when you placed the order.
II. We're sorry that you might misunderstand the shipping time. Please kindly note 3-4 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put your item through its strict quality control tests. The processing time of your item is 3-6 business days, which was stated on the product page. This is why your order could not be shipped as soon as it was placed. We're sorry that you might haven't noticed this information either.
III. Your order was shipped via DHL on 2019-03-23. The tracking number is 8414095502. Delivery normally takes 3-4 business days (4-6 calendar days). So you shall receive the order before 2019-03-29, which is 6th days of shipping.
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking Information:http://www.dhl-usa.com/en/express/tracking.shtml?nav=8414095502
United States : 1-800-225 5345
Please be kindly waiting for this package. If you still need it sooner, please contact DHL once you find the package arrives in US. You may ask them to deliver your package at priority.
Thank you for your understanding in all the matters.
Original Review: March 22, 2019
I purchased a three piece formal dress for my son's wedding scheduled in June. When I ordered the dress, the website indicated you could order your size or you could provide your measurements and the dress would be a custom order and made to fit you. I did not order custom made because I knew it could not be returned. I received the dress in about three weeks and tried it on. The pants were too tight and the top was too big. I filled out a customer service ticket to return the dress and receive a refund. LightInTheBox will not let me return the dress for a refund because they said it is custom order. How can it be custom order when my measurements were not provided? Beware if you order anything from LightInTheBox and read everything on their website. They will not return your money and you cannot talk to a person. Correspondence is all thru email.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I've checked and realize previous representative did not deal with your problem in a proper way. We sincerely apologize for all the inconveniences it may have caused. I will criticize here strictly. We promise to improve our service and try to avoid the same problem happens again.
As for your case, I had conducted new Ticket ID =19422110 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 22, 2019
HI, I ordered 9 cycling jerseys and a biking skort for a work charity fundraiser triathlon for cancer research. I order the items in US Sizes and the order showed up with Asian Sizes and the wrong products. I got 3 tops and a cycling pants that I did not order. I have attached the pictures. I am returning 5 of the products and want a full refund. Only 2 out of 10 people were able to wear them on the day. We all spend a lot of time picking the right American sizes as we knew that the Asian sizes would be too small. Despite this we had Asian smalls, extra smalls and xxsmalls. I have gone on the website to select Return and it keeps saying to confirm my email which I have done 20 times but it doesn't work. My order no was **. I posted half the order back today. Could someone please contact me from Lightinthebox asap.
this is supervisor from LightInTheBox.
I feel sorry you've received something you did not order.
Unfortunate there is no photo on your review, so we could not identify the items mentioned.
Please kindly specify which items you wish to return and what products was not ordered. We'll immediately arrange a return and evaluate any proper solution for your case.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19419605Thank you very much.
Reviewed March 21, 2019
I placed an order of 4 pieces of clothing for my wife on February 16 which totaled $46.07. I didn't notice the difference between processing time and shipping at first but was able to clear that up with customer service quickly. The order supposedly shipped on February 28 with an estimated 5-8 days shipping time... I have contacted customer service multiple times and have 3 separate tickets, all of which are marked closed or resolved...
Since it is now March 21 and I don't have my order, any tracking info after March 3, no replacement being processed, and no one that can tell me where my order is or why I don't have it... I'm saying Not a Damn thing has been resolved. This company is the worst I have ever used... I've had better luck getting knock off jerseys from links that disappear after a few days. This is a last ditch attempt at getting answers before I file a fraud dispute with the bank to get my money back. If anyone at LightInTheBox is not going to copy and paste another prewritten response, here is the order info: **. Last chance lightinthebox.com.
this is supervisor from LightInTheBox.
First I would like to apologize to you for the unexpected delay.
Our logistics manager will contact the carrier to prioritize your parcel.
Meanwhile, we'd like to offer a compensation for the longer waiting.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19417085Thank you very much.
Reviewed March 19, 2019
Lightinthebox.com stay away from. This siteneeds to be red flagged for not letting consumers know length of shipment times, and no contact number listed for service. If you do end up contacting them, you will get a response in Chinese. Ordered product several weeks ago for an upcoming vacation. An email stating our product has been shipped with a label for tracking created. Postal Service has yet to receive package. But when I contact by email the company (lightinthebox.com) they send it in Chinese and when I translate, they tell me to contact the shipping company.
They will even respond here on ConsumerAffairs and say I did not provide my order number so they cannot help and how sorry they are. But the fact is I have been in contact via Chinese email and cannot seem to get this resolved. Take my suggestion STAY AWAY FROM THIS COMPANY! I have ordered many times where the product comes from another country pretty quickly.
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I've checked and regret to tell you that you misunderstood all.
Firstly, please note because the shipping method you chose for this order was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we clearly state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped out via TWO US Priority Line-LITB-Priority mail packages on 2019-03-09 with the Tracking No: 9405809699938260930175 and 9400109699939775254677. So you shall receive the order before 2019-03-29, which is 20th days of shipping. Please be kindly waiting for more days.
Tracking Link: https://www.17track.net/zh-cn
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
However, if you don't receive any of the packages by 2019-03-29, please contact us again as soon as possible. We'll investigate your case further and promise to provide a proper solution to help you out.
Furthermore, please be noted our Customer Service Department support various languages, except for Chinese. We won't answer any of our customers in Chinese, since all our customers are from abroad. We are afraid that you contacted us via Incorrect way, so you received answers with Chinese non-related words.
Please note we don't use any email address to communicate with customers now because we need to record all communication messages in system to assure the service quality. All customers can contact us via opening a ticket, please contact us via open a new ticket next time according to the following link:http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
We appreciate your understanding and support.
Reviewed March 19, 2019
I bought my wedding shoes back in late February. I followed my order on my account. I reached out to Customer service because it was taking a long time for my order to be processed and shipped. It finally shipped basically a month later. When I checked my order on my account, all my information about my wedding shoes is showing up on my account. And all my customer service conversation is gone. I would like to get an explanation as to why I paid for my shoes and I no longer have information about. I know there was an order number because it was charged on my credit card. These are the shoes I bought **. And my tracking number is **. Highly disappointed.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked and confirm your Order #32260235 is still under your account "ra****@****.edu". As for your case, please re-log into your account and try to find your order. You may click the "forget password" to reset your personal password if you forgot it.
Your order was shipped via ePacket-track-QY on 2019-03-05 . The tracking number is LT394729641CN. Below is the tracking link:
https://t.17track.net/en#nums=LT394729641CN&fc=03013
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Please be advised the shipping method you picked for this order was Postal Expedited. It usually takes 6-14 business days (8-20 calendar days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2019-03-25, which is 20th days of shipping. Please be kindly waiting.
As I truly value you as our customer, I also had conducted new Ticket ID =19410920 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 18, 2019
We ordered and paid extra for "their fastest delivery" with delivery promised between 3/6 days. We thought this was an Australian website...obviously we weren't that observant. It appears the clothing has been through Hong Kong and China, nowhere near Australia and here we are 7 days after placing our order not knowing where our clothes are. No response from their contact people so they're useless. Very disappointed.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
LightInTheBox is based in China. We are a Chinese company happily serving customers all over the world. Most of our products will be shipped from our Chinese warehouse. You may refer to following link to learn more about our company:
https://www.lightinthebox.com/r/about-us.html?prm=1.3.84.0
We are sorry that your order might not arrive before the date you expected it. But please allow me to explain the processing time for this order. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 3-5 business days, which was stated on the product page. So your order was not delayed in processing phase when it was placed on 2019-03-11 and shipped out on 2019-03-16. We're sorry that you might haven't noticed this information.
Your order was shipped via DHL with the tracking number 5337999505. Delivery normally takes 3-6 business days (5-9 calendar days). So your package is still in normal transit. It will be delivered to your address in New Zealand before 2019-03-25, which is 9th days of shipping.
Tracking link: http://www.dhl-usa.com/en/express/tracking.shtml?nav=5337999505
We feel sorry we are unable to change the shipping address after the package was shipped. But if needed, you may contact DHL and ask them to change the delivery address of your package.
As I truly value you as our customer, I had conducted new Ticket ID =19407821 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further problem . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 16, 2019
I ordered a dress for my granddaughter. I paid extra for 3-4 day delivery. It was delivered 8 days later and after the party. I refused delivery. Several messages later, I received a msg saying they're sorry about my refusal and that my ticket was "closed". No mention of "refund". I guess they're happy to keep the dress and my money. My only regret is that I used my Sam's credit card. A successful dispute is very unlikely if my previous experience is any indicator. So I've paid $39 for this education about Lightinthebox. I will amend this post if I get a refund. LOL.
Reviewed March 15, 2019
This is the WORST ever. I ordered 3 items 2 dresses which I cancelled in 24 hours and they said I couldn’t cancel as were custom made and already in the work. I paid 80 extra for expedited shipping. As my event was in November. NO dresses. I did get shipped a bracelet which came broken but it was only 15 bucks so I just tossed it in the garbage. So I have been waiting. Sending messages looking for updates. This is in October 2018. NOTHING sent NOTHING refunded. I just went on the site now and the orders do not even show and I cannot even access customer service.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
In last November, we cancelled all 3 dresses as you requested and intended to process their full refund for you on 2018-11-16. Unfortunately, the refund could not be completed since there was a Paypal Claim opened for your payment. Your full payment was held by Paypal. We are not allowed to process any refund when a Paypal Claim is opened.
In this case, could you please close your Paypal Claim at your earlier convenience so we can process the refund for you very soon?
I had conducted new Ticket ID =19430197 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 15, 2019
Re order number **. I have tried to resolve through LITB ticket system but they keep saying closed. Dress arrived, Different colour to picture. Now LITB won’t refund me. Very disappointed and expected better. They say they won’t refund as it’s made to order but they have not made this according to order as it’s the wrong colour. I did not give any measurements when I ordered. Just a standard UK dress size.
this is supervisor from LightInTheBox.
I feel sorry for the discomfort.
We're aware that monitors might display nuances slightly off sometimes.
The same exact photo might also look different in your iPad vs. Android phone vs. PC, depending on brightness and vividness.
This is why we highly recommends getting a watch before ordering a tailored dress.
We sell swatches with the exact fabrics and colors for a few pounds in our website.
We can confirm that the dress sent is in Ocean Blue, as the tag says.
We aren't able to accept a return for an issue that's not caused by us, normally.
Exceptionally, we can offer a return for a 70% refund this time. Please let us know if you would like to accept this option.
Thank you very much for your kind support.
If you have any questions, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19400690Thank you very much.
Reviewed March 13, 2019
I placed an order on this website in late January 2019, with the knowledge the items would take a few weeks to arrive. I checked the tracking number of the parcel regularly but the only status update was on 29 Jan 2019 stating the goods have left Shanghai. Six weeks later I still haven't received the order. I contacted the customer service through my account and they said the parcel has been returned to sender, no other explanation. The two options they gave me were 1. pay for delivery again (12 euros) or 2. cancel the order and get a reimbursement BUT lose the delivery fees from and to China and 20% of the value of the goods (42 euros).
When I asked for further details on when delivery was attempted and why it failed, and what guarantees I had the second time would be successful the customer service just replied saying they are not responsible for the delivery, they are only a selling point and that I should check with my delivery service. I have had on average 20 deliveries per month made to my address for the last year and a half and zero problems with any of them. All my details on the LightInTheBox website are correct. The status of the parcel according to the tracking number is shown still as just having left Shanghai at the end of Jan. I have no proof that delivery was even attempted and the only communication I've had from the seller was the order confirmation on the day I made the payment, six weeks ago.
Under the circumstances - lack of updates from the seller, no proof that delivery was attempted, the unchanged tracking status, the fact the seller is declining all responsibility for ensuring the parcel reaches its destination, AND the very unsatisfactory solutions they offered to resolve the situation - I cannot help but feel that this is all a scam.
this is supervisor from LightInTheBox.
I feel sorry for the trouble. Unfortunately, the parcel has been returned as it cannot be delivered to the address you've provided us with.
In this case, we can either offer a refund or reship it if you provide us with a valid address.
Thank you very much for your kind support.
If I can do anything else for you, please contact me and I will be happy to help you.
Sincerely,
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19397944Thank you very much.
Reviewed March 13, 2019
I will never buy through this website again! It is a joke. I placed my order a MONTH AGO and have still not received my package. My order confirmation says 3-5 days for shipping, their website says 5-8 days, and now when I messaged them they are telling me 6-14 days. Which is irrelevant, because even if it was 14 days, I would have already gotten my item. I have sent 13 complaints about my order and they haven't done anything to resolve my issue! I will dispute on my credit card if I do not receive my package by the end of the week. DO NOT BUY FROM THEM!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed March 13, 2019
Made orders over $100 and sent all screenshots of my card credentials (visa gift card) - so I thought okay, they need to check. After 3 weeks they cancelled ALL my order and left no reason for it. Only writing some generic replies to how to withdraw the money. On my account there was no balance available to withdraw so this is A SCAM - last time I have experience with the refund, I got it back to my card account normally. Here, you cannot get to customer support if you have a question and it is not related to 3 titles they offer you (refund, payment issues or cancel order). They never advised what was wrong nor why there is no money on my account to withdraw manually which is ridiculous since they are all automated but when they need to return the money, they force you to push buttons. I will NEVER buy from them anymore, although I liked them a lot, and I will leave my review EVERYWHERE so that people are warned about possible scam.
this is supervisor from LightInTheBox.
I feel sorry for your experience.
I can confirm you that your order has been canceled and fully refunded.
Our financial manager can provide a refund reference in case you or your bank should need it.
Also, I rectify: we do NOT intend to convert your payment into a store credit as you might have misunderstood. Your payment was refused due to a specific concern of our payment circuit and refunded for security reasons.
I apologize if this has caused to you an inconvenience, but the safeness of our Customers transactions is our priority.
Thank you very much for your kind support.
If you need anything else, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19397697Thank you very much.
Reviewed March 12, 2019
I had placed approximately 5 pair of shoe orders with this company starting the first of January 2019, order confirmed and processed it seemed. I knew it would take some time, but it just stretched out for a long time, at least a month. After about a month, I submitted a ticket on said order asking where the shoes were? They got back to me telling me the shoe was not in stock and so refunded my money.
I was okay with that because it does happen at times, even though it showed on the website it was in stock and gave me no indication they were out of that shoe. But when I found additional shoes I liked and tried to order, the same thing happened. I would wait and wait for them to process and then never got shipped and never finished processing Each time I submitted a ticket to find out where the shoes were. Again, 3 more pairs of shoes were cancelled due to being out of stock but did not show that way on the website. Each time, after they cancelled my order, they explained they were out of stock and would not have them for a period of time but would and did give me a complete refund.
I complained to them that they should update their inventory daily so that people are not ordering items that are already out of stock but showing as in stock on the website. This is unacceptable. I told them I would not order from them again, because with almost every order, and there were several, they cancelled each and every one of them except for one. It isn't worth it to me to go through this anymore when I know I probably won't be able to get the shoes I ordered. Think twice before you order any shoes from them. Most likely, they will not be in stock even though they might show on the website as in stock. It's not worth it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the out of stock issue. But I am afraid that you misunderstood our Order progress.
Please be noted most our products are not in stock. Once your orders were placed, we had to ask our suppliers to make NEW products for you. The suppliers have to take a certain time to process your order and put all your items through its strict quality control tests.
When the suppliers of the 4 pairs of shoes started to process your orders, they found the materials for processing were out of stock. They took several days to find similar materials for processing but failed. We also tried to find another supplier who can provide the same product but not successfully either. So finally, we had to cancel your 4 orders with full refund returned. We appreciate your understanding in advance.
We can fully understand your disappointment. As we truly value you as our customer, we'd like to offer you a Rewards as extra compensation. You may use this rewards for next time shopping. Is that fine with you?
I had conducted new Ticket ID =19388828 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us if you would like to accept our apology . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 11, 2019
I bought an item online for 27.70 CAD and I asked for expedited delivery. Today, I received a notice from the DHL asking about a customs clearance fee of 23.57 CAD. The delivery and shipping was quick and smooth, but the additional fees of shipping and customs clearance turned the purchase price much higher that unfortunately does not worth buying next time.
Reviewed March 10, 2019
I originally ordered a mirrored phone case; however, I chose the wrong shipping option (free) which included no tracking. So I attempted to cancel that order and reorder my item using the 6-14 day shipping option so that I knew I could track my package. Next thing I know my payment is not going through and then when it finally does I had been charged for 6 orders of the same product. However, in my order history for this website, it says I’ve only made two orders. I am extremely frustrated, they took nearly $50 for a nearly $9 product!!!
Reviewed March 8, 2019
This is my worse experience, it’s 2 weeks before my wedding. My wedding shoe and other wedding accessories worth £255 of my last savings was completely taken away from me by this company. I need my money or I won’t be able to have the wedding as my veil, shoes, tiara, jewelleries are in the order. I cry everyday. LightInTheBox I need my items or my money.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed March 8, 2019
On the 10th February last I ordered two items that were advertised on Instagram and paid priority delivery at checkout which said they would be delivered in 3-4 working days. I have still not received them (4 weeks now) and when I check the tracking number it shows the item as not having left China! I am not happy, I would never have ordered from this site had I know it was going to take so long, who knows if they will arrive at all?! Disgraceful, misleading advertising.
Dear customer,
Thank you for shopping with us.
Your order was shipped via ePacket-standard-HKB on 2019-02-21, with the tracking number LM641993673CN. You may track it in following link:
https://t.17track.net/en#nums=LM641993673CN&fc=03013
Online update tracking information: [2019-03-11 13:46 DUBLIN PARCEL HUB, DUBLIN 12, Your item was received by An Post in]
Please be noted the shipping method you picked was "Postal Expedited", not Express Expedited. The Postal Expedited usually takes 7-13 business days (9-19 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.
So your package is NOT delayed in shipping phase. You shall receive it by 2019-03-12, which is 19th days of shipping.
After checking, your package has arrived at your local Postal Processing Center. It will be delivered to your address very soon. Please be kindly waiting for it.
We appreciate your understanding and cooperation in advance.
Original Review: March 8, 2019
My wife ordered two graphs (100 AUD) from LITB. There is no delivery of products for 2 weeks. She then contacted LITB to cancel the order. The LITB customers were very reluctant to do so. The second day my wife tried to log in but found her account was deleted and automatically logged off. Now there is no product sending to us, no contact details on their website, no refund to us. LITB looks like a company never cares about or respect customers. We want to let others know our story and avoid LITB at all costs. LITB, if you care, please reply to us and refund the customers ASAP. My contact detail is **.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry that you misunderstood us. Please be noted we would not delete any of our customers' accounts. We are afraid that you might use wrong account to log in.
We've found out your Order #32240213, which was placed under your FACEBOOK account. This account is still valid. Please kindly use your facebook account to try to log into our website again and check your order. We appreciate your cooperation in advance.
We've issued full refund of this cancelled order in total of AUD181.74 to your Credit Account on our website on 2019-02-26. If you want to withdraw the credit to your Credit Card account, please follow the steps below:
1. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
I also had conducted new Ticket ID =19385856 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed March 7, 2019
I Ordered A STY3 Smartwatch From LightInTheBox on February 25, 2019. It took until March 01, 2019 to put in a box. When I ordered it said shipped within 24 hr. At checkout it said 4 to 6 days for deliver and then after check out 1 to 9 more days. So I get a Customer Service ticket they tell me to, "Check your order progress and give me a Tracking Number," but it says this number can't be found at this moment. It's not available in the carrier's system and after 9 days they tell me It will arrive in 4-9 business days. So needless to say I would never recommend buying from LightInTheBox. It has been 11 days and still don't have it. This is suppose to be Customer Service. They tell you to submit a ticket. Customer Service does not read this. It is computer generate response.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed March 5, 2019
I purchased a cellphone and before sending it to me I realized I made a mistake. I canceled the order and ask customer service if I can switch to another phone. They responded and said it was ok. I did send them the link for the new order and since then no one responded back to me and my credit card was charged the full amount. First time using this website and I hope it won’t be last. I paid $560 for the a phone that I’m not sure if I will get or get my money back.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the concern. We have changed the order with the item as you requested. Please don't be worried.
I had conducted new Ticket ID =19373122 in our ticket center and provide you more details about the new order. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com