LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,910,094 reviews on ConsumerAffairs are verified.
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- 4,910,094 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 20, 2020
Run! Run away now! Do not use this company! All lies from the very start of this nightmare of a transaction. The product is not even close to what is described. It was late arriving. The response was late regarding my request for a return. Then, they offer me a 50% refund! Basically, that's how they make their money. Charge 100% refund 50% of that. And then they have the nerve to tell me to pay nearly $100 for postage to return their item which is now on sale for $26! I would rather throw it in the trash and that's where it's going. So, if you want to be lied to, and throw your hard earned money away, go ahead. Knock yourself out with an order. But, don't ever say I didn't warn you.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the item doesn’t meet your satisfaction. We promise to take full responsibility for our problem. Please don't be worried.
Please be noted that normally we need your cooperation to return the item back to our Chinese warehouse firstly. We will process the refund after we receive the return package. And we will cover 100% Return Postage for you.
While in order to meet your satisfaction, I had conducted new Ticket ID =20294483 in our ticket center and provide a SPECIAL solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 20, 2020
I followed the link on their app and initiated a cancel to my order # ** just minutes after I placed the order. I included expedited shipping in my order, but when the order was placed it showed a ship date 4 weeks out which was too late for when I needed the merchandise (expedited shipping was 3-5 business days). The cancel request said someone would respond in 1 day. It’s been over a week and my credit card has been charged and no response. I keep checking my order on the app and it shows processing. I need it canceled ASAP and my money refunded. This is very disappointing!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We're sorry that you might misunderstand the shipping time. Please kindly note 3-5 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 7-20 business days, which was stated on the product page. We're sorry that you might haven't noticed this information.
As for your case, I had conducted new Ticket ID =20294416 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: Jan. 20, 2020
13 days ago ive ordered a cute little music box from Light In The Box website. Paid via paypall 38 euros..since then NO email about the purchase No tracking number. Ive send an email to the website and the automated email provider respond that they mail box is FULL?!? Ive send an email to paypal to claim my money back. The Lightinthebox havent answered. First and last time never again. Dont buy anything from them.. ** the order number if Lightinthebox wants to check.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Your order was confirmed on 2020-01-08. Once the order was placed, an order confirmation email was sent to your email address "spiros_probatas@yahoo.gr". Please double check your email box, including the spam box.
We also would like to help you check the order status.
Please note because the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 8-16 business days (11-23 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped via ePacket-track-Baotongda on 2020-01-08, with the tracking number LL954851915CN. So you shall receive the order before [2020-01-31], which is the 23rd day of shipping.
Tracking link: https://t.17track.net/en#nums=LL954851915CN&fc=03013
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
We really appreciate your support and understanding.
Reviewed Jan. 16, 2020
I purchased 2 bathroom faucets that cost over $100 each. When the plumber tried to install them he could not. He said they did not have the standard size attachment needed for the install. He noted they were made in China and that could be the reason. This part is permanently attached and can not be replaced with another. I emailed the company and asked for return instructions. I was told that due to the cost to send back to China that I should just donate them to someone else. So I emailed back 2 more times asking for the return address and return instructions so I could determine if it was worth the return. NO RESPONSE. Unfortunately many of the things we buy are made in China and this is the first I have ran across a problem with a return. I think Amazon should remove this vendor from their site. SCAM.
Hello Pamela,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34700987 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If you have any questions, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20288571
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 16, 2020
I wish I had done a little research before impulsively ordering from this company. Shirt arrived in reasonable time frame without extra cost. But the buttons on the shirt are a just oversized enough that they are very difficult to push into the button hole and very nearly impossible to pop out. So much so that in trying to open it, the button hole actually separated from the shirt and is now useless. They were responsive when I opened a return order but....even though the item was shipped from somewhere in New York, I must pay to return the item to a warehouse in China and it's almost the price of the shirt itself. And a 60% credit for a company I will never order from again is useless.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 14, 2020
I bought a faux fur shrug from Light In The Box online in 2019 which does not match the photo on the website. There isn’t enough material to cover the chest and the left and right sides are made unevenly. It is also shorter overall compared to the photo. The seams are rigid so it looks puffy and the fur does not sit smoothly. After several emails of communication, the trader only agreed to refund 40% of the total price I have paid; and that has not happened after all. I give this trader no star and will not recommend it to anyone.
Hello May,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 32781826 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the trouble.
Please note the sizing is indicated on the product pages.
We can see we've arranged a return on 2019-06-09. Have you already shipped out the cloth? It should have been mailed back in 7 days, but we've received none yet.
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20288564
Sincerely,Fabio
LightInTheBox Customer Service
Original Review: Jan. 14, 2020
Updated on 01/15/2020: As a follow-up to my previous scathing review of this company's sales tactics, I must report that the two of us appear to have come to a resolution. This includes a partial refund of the purchase to my credit card (I won't go into more detail, because I don't want to start an avalanche of people seeking a similar arrangement [even if they deserve it]). Suffice to say that this offer is not perfect, but it's acceptable because now I can simply drop this whole affair. I'm not going to mark my original review as "Resolved," however, until I actually see the refund.
That said, I still strongly advise potential customers to very carefully review their order before they hit that "pay" button. This means double-checking the size, and whether a dress is considered "Made to Order" or "Ready to Wear." In the latter case, make sure that the actual "RTW" dress is actually in stock when you try to buy. And, of course, carefully read the return policy and its extensive list of items that the company will not take back. Otherwise, it will be treated as a "Made to Order," and you'll go through the whole fiasco that I've been through for the past two weeks.
Original Review: What would it be like to buy a product from a ghost? Perhaps, something like this: I bought three ice skating dresses for my wife as a Christmas present. I ordered them on Dec. 1 (order number **), since they were all in stock it was given an expected delivery date of Dec. 18. I got them Jan. 6 with no reason for the delay. My wife was thrilled to get them, as it's not easy to buy such items when you're 5-11 and 200 pounds. But the dresses did not fit (my wife spent about 45 seconds with each dress and gave up when she couldn't get them over her legs). I attempted to return them and was told at first that they were custom made to my wife's measurements and the company can't take them back (they weren't custom made -- they were standard-sized "ready to wear" items).
After I pointed out the error, I was then informed they do not take back figure skating dresses under any circumstances, per their policy. It would be nice if that policy was visible while I attempted to buy the products, not buried in their website (yes, there is a "return policy" link on the home page, but it didn't work when I tried it both before buying and a couple weeks later when they were still "processing" the order -- I always got sent back to the home page). Of course, when the company contacted me to refuse my return request, the rep sent a link that worked.
I've since been locked out of the site, as it keeps sending me back to the home page whenever I try to view my order (no problem looking at other dresses to buy, however). There is no longer a way to submit a ticket for customer service -- apparently I'm considering a closed case now that the return window has passed. This leads me to another issue, communication. You can't call these folks, you can't email them, their chat feature doesn't ever work. All you can do is submit a ticket and wait for their one-way answer (i.e., it's a non-reply-capable email, and there's no way to contact them without submitting another ticket, which as noted you apparently can only do a couple times).
Yes, they're good at responding within 24 hours, as promised. But it doesn't help much if the reply is, "We’re not refusing to help you. It’s just that our support are limited." (That's a direct quote, folks.) And big surprise: The company apparently does not print negative reviews, which explains why almost all of their ratings are 4 or 5 stars. Yet, look at this site. As for the dresses themselves, they're beautiful, but they're not consistently sized.
My wife had the best chance of fitting in the smallest of the three dresses; the larger ones were actually too tight. The keyhole openings on the backs of all three are EXTREMELY small (ice skaters will know what that means), which means you'll have real problems if you have an actual bustline. Because my wife never wore them, she can't speak to the overall quality -- how long the various rhinestones will stay on the fabric is questionable, and if they fall off during a skate, there's a potential for serious injury (again, ice skaters will know EXACTLY what I'm talking about).
I currently have a dispute filed with my credit card company over this, which I doubt will amount to anything since technically, the company does have a no-return policy (even if it's not always visible). This means I'm out several hundred bucks, which makes for an expensive "live and learn" lesson (thank the stars that they were on sale when I bought them -- the original combined retail was over $3,000). The company suggested that I try to sell the dresses locally, or gift them to someone. We'll see where that takes us. But this company gets an extremely low, caveat emptor rating on my end (think: minus 1 for customer service, 2 for shipping and 3 for merchandise quality, or about a 1.3 overall) -- a fact I'll pass on to about a dozen more ice skaters who need merchandise.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be noted we could not accept your return request not only because the 3 dresses are Made-to-order items (not mean made per your wife's measurements, while means they were newly made once the order was placed) but also they belongs to Category "Ice Skating".
Based on our policy, usually we are unable to accept return for non-quality "Ice Skating" products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer, also considering this order was slightly delayed in the processing phase before the shipment, I would like to deal with your case as an exception this time.
I had conducted new Ticket ID =20271436 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 14, 2020
I ordered a silver top to wear to a silver themed party and what turned up was a gold top and size xl instead of small. The item is of no use to me and I want a refund of the cash I paid not a voucher.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize that the item you received was incorrect. We will take full responsibility for it after confirming the problem.
In your previous Ticket 20266558, we asked if you could provide us some photos so we can verify the problem. However, we did not receive your reply until now. So we are unable to help you further in this matter.
I had conducted new Ticket ID =20271402 in our ticket center to follow up your case. Could you please log in your light in the box account--go " personal center"--"my ticket" to check it and provide us with the photos as requested?
Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 14, 2020
I purchased a wig from this site. I admit that the price was too good to be true. I already have several wigs as I have ongoing cancer treatment, so need a wardrobe of wigs to wear. The service, as in the speed of delivery, and many tracking updates regarding delivery was excellent. However, when the wig arrived, it was utter disappointment. It's so unlike the picture that I deem it false advertising. Nothing about it bears any resemblance to the picture. It was described as short, curly, pixie cut. The colour in the picture is a lovely, streaky, silvery blonde. The one I received is all over a light straw blonde colour, is flat with no curl, and is a completely different style. Be warned!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the wig doesn’t meet your satisfaction. We'll help further check this problem. Once we confirm the problem as you mentioned, we will take full responsibility for it and then provide solutions for you accordingly.
I had conducted new Ticket ID =20271368 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 12, 2020
I ordered my shoes since November and I still haven't received them. I asked for a refund if I don't received it soon and was told that it's being shipped to me. A month later (December), I still haven't recieved them. I emailed again but NO ONE is responding to me. I have been trying to contact them multiple times! It's now January and NOTHING! People DON'T ORDER FROM THIS WEBSITE! Worst customer service ever.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that your package was delayed because it's really a busy time for the worldwide carrier. Your package is still on the way to US. We have asked the courier to prioritize the order delivery. So would you please consider to wait for it a few more days?
You will not regret for the product and may take it for another use. At the same time, we would like to apply for a compensation for you.
However, if you think this order will be late and no longer need it, we are also willing to help you return it back for a full refund later.
I had conducted new Ticket ID =20267157 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 11, 2020
Do not purchase from this company, it's been 42 days and still have not received items ordered for Christmas. Tracking does not work, Customer service tells me to wait until February for items they received my money for on Dec 1. Customer service does not care, they just brush you off and tell you to wait. They are liars and scammers from China. They won't help you. DON'T BUY FROM THEM AND MAKE SURE TO TELL YOUR FRIENDS!!!!
Hello Donna,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34995976 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
The latest status we have is: 2019-12-30 13:46Vancouver, arrived at the destination
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 12.82 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20266756
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 10, 2020
This place is a scam. I have bought 25 T-shirts. Only 10 fit me. The sizes and the size charts are not exact. Two shirts of identical design and same size 3XL (see photos) one fits me (purple shirt) and one is extremely tight (Blue shirts). Your sizes are not consistent. I do not like your refund policy saying that you would only give me half of what I paid and that it would be too costly for me to send it back to China and that I should donate them or give it to a friend. I believe you are, after looking at all the other reviews of your company, a scam.
Hello Rodger,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34743528 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any the blue shirt in different size from what ordered.
We hope you might attach a photo of the size tag so that we can investigate the issue. Once confirmed, we'll immediately apply your warranty.
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If there are any problems, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20266750
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 8, 2020
I bought dimmable ceiling lights at the beginning of Oct 2019 for about £170. My order arrived on time (however I got a call from that I had to pay £50 customs fees which I didn't agree to pay as I bought an insurance from lightinthebox and after 2 days my parcel arrived successfully). This is the only good point I can highlight. In a few days I decided to return the item as the lights was different colour from what was shown on the website and dimmable function didn't work. That where my headache started. I contacted the support team and they suggested that I had to do it within 7 days and I had to pay for the return to China myself. I requested a confirmation that they cover the expenses for the postage as the cheapest option for that size of parcel cost £65! They confirmed that they would cover after they received the item back and checked it.
I sent back the item with the tracking number and got a confirmation that it was successfully delivered to the Chinese address. I was waiting for the email from support for about 3 weeks with the results of the checks and the decision on my refund. Then I contacted them and they told be that they are looking for my parcel in their warehouse. It was emailing the support every week or 2 weeks till now about at least any updates but they stopped responding. And I couldn't find any telephone number I can call to complain and claim my money back. Nothing. I'm very disappointed and angry. I left without ceiling lights and without £235 (£170+£65) which have not been refunded yet. I would not recommend buying anything expensive from this company otherwise you might get similar problems. I would really appreciate if someone here can help me!
Hello Oleksii,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34168152 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
We feel sorry for the discomfort. We can see your return was arranged on 2019-10-21 but we have received no parcel yet.
Please could you provide us with your tracking link?
Thank you very much for your kind support.
If you have any questions, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20266746
Sincerely,Fabio
LightInTheBox Customer Service
Original Review: Jan. 7, 2020
I have ordered a incorrect color watch to my spouse. I have identified it as soon as I ordered and cancelled the order. The moment I have ordered the watch the payment is deducted from my account. 48.49 euro was deducted. It is been 2 weeks I asking to cancel and refund the money, the customer service is of no contact to me. I am going to raise a complaint in bank. Such a poor response from the team, I do not suggest anyone to use this website for ordering things. I need my money back.
Dear customer,
We are sorry that you totally misunderstood what happened to your order. Please let us clarify it.
When you mentioned you ordered wrong product, we asked if there was a possibility to change the order directly. Since it would take a long time to cancel the order, wait for the refund and then re-order, it would be more convenient to change the order directly. But we also mentioned if you still need to cancel the order with full refund, we were willing to help.
However, we did not receive your reply until Jan 9th. In this case, we were unable to help you further since we did not know your decision.
Your order 2001020835470067 has been cancelled as requested and the full refund EUR48.49 was completed on 2020-01-09.
The refund will be sent to your card which you used to pay for this order. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
Thank you for your understanding in this case.
Reviewed Jan. 6, 2020
I am VERY dissatisfied with this company. I spent around $50 US on 3 t-shirts. It took more than two months to receive the products; the products were of inferior quality (the material was a strange polyester and the print quality was bad); the sizing was way off. When I asked for a refund they said that refund was too expensive for me to ship the products back to China, therefore I should take less than half of the worth, in store credit ($18) or receive a $2 refund. I hate to even donate these tshirts....
This is Customer Service Supervisor from Lightinthebox.
We are really sorry that the order doesn’t meet your satisfaction. We will help further check what caused the problem and then find a proper solution to help you out.
I had conducted new Ticket ID =20255034 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 6, 2020
Ordered led light strips, when it arrived I came to see it's broken. I have pictures to prove it. Hope I get a reply from LightInTheBox, or else they lose another customer. I regret ordering from you. Ann-Helen
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 6, 2020
I bought a watch from this company. They took my money and sent tracking information but it never arrived. Then when I tried to contact them they had erased my order and there is no way to even complain, and ask for my purchase or a refund. This is very frustrating.
Hello Felicity,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34579845 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear that you haven't received your parcel yet.
We're investigating with the carrier to know the whereabouts of your parcel.
Since this may take a few days, we'll issue a refund for you to meet your satisfaction.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you.
Thank you very much for your kind support.
If you have any questions, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20245079
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 4, 2020
I placed an order for a smart watch on the 30/12/2019 (order number **). I have checked numerous times and the order continues to say processing. Payment was effected and should have cleared by now. I have emailed LightInTheBox and have had no response. I have read many bad reviews and I'm now worried I lost my money and won't get my order.
South Africa
Hello Renee,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35439514 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Sorry to hear that. After checking, I can confirm the order has been sent.
Your order was shipped out via Global Priority Line-BR/ZA-yunexpress on January 5, 2020. The parcel code is YT2000421266076555.
Delivery will take about 6-16 business days.
Thank you very much for your kind support.
If I can do anything else for you, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20245071
Sincerely,Fabio
LightInTheBox Customer Service
Updated review: Jan. 16, 2020
After contacting PayPal and Consumer Review, this has been resolved. Their website still needs to work on making contacting them easier. I was happy that they gave me my money back. They shouldn’t send incorrect sizes from what was ordered.
Original Review: Jan. 3, 2020
I ordered two dresses for my granddaughter size 7-8. I was sent a 5-6 and 6-7. I went online to connect with customer service and can’t. Online says I’ve never ordered from them. I wished that I had read the reviews before. I don’t feel like I should have to pay for postage for their mistake to return the items. Why would you send 5-6 when I ordered 7-8??? I’ve ordered from the past but never again.
LightInTheBox.com Team
Order No.: #**Billing Address Shipping Information
Ordered Items
Item(s)Kids Girls' Floral Dress Blushing Pink
Size:7-8 Years(140cm)
Color: Blushing Pink
Kids Girls' Floral Dress Royal Blue
Size:7-8 Years(140cm)
Color:Royal Blue
Hello Nancy,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35407202 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any product in a different size from what ordered.
Was the other cloth sent wrongly to? Please may you attach a photo so that we can activate your warranty?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20245066
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 3, 2020
Hi, I have spent £61 on a pair of gold heels. I told them to cancel it (during the pending period). They still haven’t responded. I think I have wasted £61 and I am unemployed. I have sent 5 tickets and no one has replied. I’m not happy because I have lost a great amount of money.
Dear customer,
Your order #35382116 was cancelled as you requested already. The full refund GBP61.17 was returned to your Paypal account on 2020-01-07. Please kindly double check it in your Paypal account.
Thank you for your cooperation and understanding in advance.
Reviewed Jan. 2, 2020
I ordered a mini projector out and I haven’t received yet. I been trying to contact customer service which is impossible. I’m not even able to track it because I never got the tracking number. Never ordering something from here again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 2, 2020
I paid for a shirt using Visa on November 9. It is yet arrive and I am having great difficulty tracking it. I would like to know how I can go about having my order delivered without suffering run-around problems with this organisation. I could not possibly recommend them to anyone.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: Jan. 10, 2020
After finally getting the address to send the dress back the company was quick to refund me even before they received the product.
Original Review: Jan. 1, 2020
I purchased a dress for my daughter. It is not as it appeared on the website. It arrived with no tags, shabbily packed with tassels falling off it. Contacted customer service with photos and still no address provided for me to return the item. My order number is ** as it appears they read these reviews as I can’t get any other answer. I am really glad I paid through PayPal as they will sort it. An absolute disgrace. How can this company stay in business?
Hello Mary,
I appreciate your prompt reply.
Based on our records, the refund was completed through PayPal on 2020-01-10.
Please let me know if I can be of any assistance for you, I will be glad to follow up.
Thank you very much for your kind support.
Should you need any further information, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20245056
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 31, 2019
Ordered several T-shirts and used their US size tables and they sent me whatever sizes they wanted to. Got the wrong sizes and they will not fix the problem.. They want me to send them back to China and pay for it even though it was their mistake, which they are saying very silly things after many emails. They apparently do not understand US customer service and how to please the customers.. Just trying to get out of doing anything.. Wants me to take pictures of the size labels? I asked them how do they not know what they sent me, but I get double talk from them. Better find a better place to buy your t-shirts otherwise you will go through this same problem as myself. Hope this helps you make your buying decision..
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: Feb. 15, 2020
EDIT UPDATE 15/02/2020: I have just received an email informing me I would receive a full refund! I would recommend using the ticket service on the Light in the Box website to keep communication with Fabio and other assistants as they were helpful, however it will take a long time. This company would benefit from a European distribution centre for returns and clearer returns policy stated on 'customised shoes'.
Original Review: Dec. 29, 2019
I ordered 3 pairs of dance shoes with standard shipping which took about 5 weeks to arrive as they come from China. When they did arrive the quality was ok, although it smelt VERY chemically (makes me worry for the H&S of the factory workers) and some parts of the shoe were glued on unequally. Also although they were all the same size (6) they varied in actual size. I have contacted LightInTheBox directly to return them and they said that they cannot be returned as while the shoes are standard, the heel "will be customized in accordance to your selection." This is incorrect as when ordering there was no way of selecting different heel heights or customising other than selecting a size of shoe!! So now I have 3 pairs of unwearable shoes and can't return.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 29, 2019
I ordered a beautiful wool jumper from their website. When I came it was a cheap imitation of the item I ordered. It was made in China and looked like a rag. Stay clear from buying clothes from this website. What a rip off. I’m so angry and disappointed.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 28, 2019
Order Number: **. This company is a total scam shell company in China. Unreachable to resolve issues and completely dishonest. I ordered a skating dress which was needed for a show. Paid for expedited shipping. I was told when I inquired about delays that the processing time needed to be accounted for. None of that was advertised, I was working with the information that it was “ready to ship”. I now believe that this company is a scam and I will not receive my money back or the dress. I have demanded to cancel the order and they now tell me that I may not cancel since it is supposedly shipping. This is a lie. I do not believe it is shipping because I do not have proof or tracking number. In fact all it says is that China has notified USPS to “expect” the shipping. This is a scam and the company should be shut down. I will continue to fight for my entire money back.
Hello Elizabeth,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35207118 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am sorry to hear that.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
You can trace it here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803343707582
According to our logistics, it may still take 1/2 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 14.09 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If you need any further information, please let me know and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20220461
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 27, 2019
I purchased many different clothing items on the website. After 12 hours, they took the money out of my bank account (completing the transaction), and then sent me a message saying all of my thing were put on hold because I had to verify my payment information. They wanted me to send them documents and photographs. There is absolutely no reason to do this and if my payment information was questionable, then they shouldn't have completed the transactions. Right now I am trying to get them to fully refund my purchases (since they're not going to give me what I paid for) and they are now trying to tell me my requests are not clear and that they do not know how to help me. This website is a scam. You have been warned.
Reviewed Dec. 25, 2019
I was misled by the beautiful pictures and 5-star ratings and amazing reviews posted on the site.... But my experience was totally different: the formal dress I received was not even close to the quality or color of the dress pictured, the proportions are far different from the measurements listed at the site so dress does not fit; beads are falling off, seams are not sewn properly so the cheap quality is evident; dress was very wrinkled and not packaged well, etc., etc. Numerous contacts to "Customer service" by chat and email at their site with no response. This is now a PayPal dispute.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34418955 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I apologize for that. Please note we haven't received any message before the PayPal dispute. We contacted you on your message center then.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If there are any problems, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20220456
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 23, 2019
I happily ordered a selection of new clothes and coats from this company based on my prior experience. In 2015 I had ordered a wedding dress and was thrilled with the quality of the material and workmanship so recently, having lost weight, I placed a large order for new wardrobe pieces. The quality was so shabby that I probably won't be able to wear any of the pieces I received. The items I received have a resemblance to the photos but the material is nothing like the photos would lead you to expect. Coats that appear lined in the photos are cheap, unlined double-knit polyester.
Sweaters that look thick and bulky in the pix are thin, short and cheap. Pieces that appear to be embroidered are, in fact, prints on thin, cheap nylon. The workmanship is poor and unfinished with threads hanging everywhere and blouses that appear to have cuffs have elastic instead. I am shocked that the quality has dropped so significantly since my last order. This will be my last.
Dear customer,
We apologize for the problem. As for your case, could you please firstly provide us with your Order Number?
Please also advise us more details about the quality and provide us with some photos to show all the quality problems. We will further check your case and then find a proper solution for you.
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 23, 2019
Ordered 3 on sale items to which I cancelled it soon after and I was logged out of the site and had to sign in 3 times. However when I did get in without a glitch my order was gone. The email and website it gave did not exist and the Facebook person answered with instructions but never got back to me after I followed them. Would like my money back please.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can further check your case and resolve it in a timely manner?
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 22, 2019
Worst service I've ever received, part of my order was missing. Order ** received partial order. Getting the run around about the rest, no one to talk to. They STOLE MY MONEY, seeking legal action, DO NOT BUY FROM THIS COMPANY!!!! WILL NEVER BUY FROM THEM AGAIN.
Hello there,
so sorry to hear you've received an incomplete order.
Please note I could not pull up your account since the reference 3......1 you've provided is either incomplete or wrong.
I hoe you may verify it again, thanks
Reviewed Dec. 17, 2019
I ordered "Jaggad" mountain biking shorts as per their sizing guidelines. I have used these garments in the past that I purchased in Australia and had no issues with the sizing, I was well within the limits (I weigh 53kg) and the shorts were so small I could not get them past my knees. I also ordered some arm warmers, also "Jaggad" and they were a completely different brand and far too big, they fell down my arms. I was advised to accept a partial refund by LightInTheBox which I declined. I asked for a full refund and to return the garments at me cost to China at the address they provided. I did this and the parcel was received in China and sent back to me. These people are dishonest and should not be doing business. I strongly advise potential customers to do their business elsewhere.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
I mistakenly made an order because I thought I could receive it within two days and I cancelled the order within 15 minutes after placing the order requesting for a refund that I no longer have need for the item. I got a response to confirm cancellation and I did and now I have not heard anything from the LightInTheBox. Is this a scam or what? Please I want my money back.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35243608 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Please note that your order was canceled. You can check your refund here:
paypal 8UV383979X724204R EUR -87.69 2019-12-20 16:23:29.0 refund
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20188323
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 17, 2019
I have not had a good experience. I tried to track my order. It says I don't have any orders. I can show that I paid. Tried to reach out to customer service. That is a farce as well. Cannot find a phone number to call them. Ordered my items 11/26/19. This is 12/16 and nothing yet although I did receive an email saying they have shipped.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
I ordered watch straps and paid for expedited service. Their online platform has a real time readout that shows where your order is in their system. It goes from Pending to Processing etc. After their system tells you payment has gone through successfully the next day the order is cancelled but they have full payment. They send you an email to reorder which we did and they process a payment for the second time and again cancel the order without giving you the credit. The customer service links have you going in endless circles to no where and no contact phone number. This is a fraudulent company. Stay away.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35242813 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel very sorry to hear that your credit card will not be accepted in our store because the transactions our payment circuit assessed did not pass their safety background check.
Please note that your order were both canceled and refunded on 12 and 17 December.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20162022
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 17, 2019
I have ordered from this company before and received a beautiful dress so I thought I would be okay ordering again. NOT AT ALL! I placed an order for over $100 worth of clothes. It took forever to receive them and I ordered them to take on vacation with me. The result of what I received could of been done by children. The clothes were not of the same material as in the pictures. The bottoms and neckline of the shirts were not even sewn. So cheap looking I wouldn't of worn them anywhere. Out of six items I bought only one item was wearable and that was to bed.
I contacted the company by writing a bad review on one of the items and also by opening a complaint in PayPal. The communication between the two of us resulted in them telling me if I dropped the complaint they would refund forty dollars. I decided to take it because it was so expensive to send the items back. They refunded only 30 dollars instead of 40. So they don't even stand up to an agreement they make with you. I will never buy from this company again. You get what you pay for. In my case....trash.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
WORST online buying experience.... Go Amazon and pay little more but never buy stuff from Lightinthebox ever.... I ordered a number of items from this website with an expedited shipment of 3-4 days. While there was no progress on the order in first 4 business days, it got shipped from China on 6th business day showing the estimated delivery on 9th day. On top of that, to my surprise, I was asked to pay for customs duties which was not at all mentioned when ordering the items. Ultimately, I ended up paying more than their advertised prices.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 16, 2019
I paid $51.80 for an order on Dec. 8, stating a 4-7 day shipping window. As of today, Dec. 16, I have emailed numerous times asking when a shipping verification email will be issued. There has been no response and I am not sure when or even if my package will be sent. When I log into the site I am listed as having "0" orders. I have a PayPal receipt where I have paid for the items.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 16, 2019
I had placed an order for an outfit for a 20’s theme party. I paid $30 for expedited shipping as I needed the product by Dec 13th. Since the confirmation indicated my product would be shipped on Dec 18th I cancelled my order. I got a note on the Dec 12th indicating the order was cancelled but that my refund would be applied as a credit to the account. I have no desire to ever shop here so demanded my refund back on my credit card. This is absolutely unacceptable in this digital era where companies should pay attention to their customers and respect and honour the policies. I would not recommend this company ever. DO NOT SHOP HERE. I will report if they refund my money!
Hello Shailendri,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35166523 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Sorry for the trouble. Please note that you can move the funds from your site balance to your card at any time, as we said since the first communication on your cancellation ticket.
Please note that your order was canceled. You can check your refund here:
storecredit Related Order#:35166523Related Merchant#:1
Source ：credit
Expiration ： CAD -90.92 2019-12-12 13:57:37.0 refund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If there are any problems, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20188318
Sincerely,Fabio
LightInTheBox Customer Service
Updated review: Dec. 20, 2019
The company did return the 22 dollar cod charge to my PayPal after some prodding. I consider this resolved.
Original Review: Dec. 14, 2019
I am from Canada. For whatever reason, I thought I was buying from Mountain Equipment Co-op for a pair of rain pants. I discovered that I made a mistake and had already ordered a pair of pains at an 80% discount..only 59 dollars or so. I wait a few weeks and a package arrives from a PO box in Ontario with a cash on delivery charge of $22.00. A complete surprise to me and it was the Lightinthebox item. The company claims that they are import taxes but they will be happy to reimburse my Paypal in 3-5 business days.
Over 3 weeks ago and tried contacting them but nothing. I have ordered several times from Gearbest.. Aliexpress, etc and have never paid this. Even if it was a tax it wouldn't be close to this. I've seen several reviews and this seems to be a common practice for this company. They try to make it look like it's not their doing which, I believe, is complete garbage. The pants may have been worth $20 and were smaller than advertised. I went to Mountain Equipment and bought superior pants for $90.00. Enjoy my money you bunch of crooks.
Hello Fritz,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34642175 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the discomfort.
Actually, it results to us you've received this refund already.
paypal 9CE71594YF927841K CAD -22.41 2019-12-19 11:54:31.0 withdraw
Are we missing anything about your request?
Thank you very much for your kind support.
If there are any problems, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20188316
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 13, 2019
I ordered from this company on Nov. 11, 2019, and still do not have my merchandise. I have contacted them via email, with NO response. I opened a Paypal case against them. Order No.: **. Do not order from them!!
Hello Marsha,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34642613 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Your order was shipped out via ChinaPost-track-Bao Tongda on November 24, 2019. The parcel code is RV262393002CN.
It usually takes 10-22 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by December 24, 2019 please contact us as soon as possible. I will then contact the courier for you.
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20162011
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 13, 2019
Ordered a $100 light fixture and was installed by a professional electrician. My $100 light fixture never worked. Contacted them immediately. Spent weeks trying to get a refund. Not going to happen. I'm out $100.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 13, 2019
I ordered the wedding dress under the impression it will come in 3-5 expedited shipping. Paid for it too. Then found out it will take weeks to prepare, have I known this I will not order. I need to travel out the country with it. Also you got my shipping address wrong. I live in California!!!! Please help me. This needs to ship faster before my travel date 12/23. Mona
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 12, 2019
Two months to receive my helmet. What helmet. It wasn't there! I could have been killed waiting. No notification. No helmet in the box, just light. NINE months now and no refund for the no helmet. Their ticket number **. This is a fraudulent operation. Clicking customer service is no good. Can't access "my account." Can't communicate at all!
Hello Steven,
I am sorry to hear that.
Please note our supervisor is in touch with you but you never replied.
Also, the helmet results already refunded. You can check your balance at https://www.lightinthebox.com/index.php?main_page=store_credit
You can also move the fund back to your card by clicking on the button you fond besides your credit.
Please access your ticket by logging LightInTheBox through your account indianss100@gmail.com
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=19885805
Sincerely,LightInTheBox Customer Service
Reviewed Dec. 11, 2019
Even though website clearly states that garments can be returned as long as you order a standard size, which I did, they refuse to honor a request to return and state that they custom made it according to measurements, even if you never sent them measurements. I did an online chat with them before ordering a dress and was told that this particular dress was not available for customization but had to be ordered according to their size chart. They are contradicting themselves but refuse to issue a return/refund ticket. This is a scam.
Hello Jean,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34863437 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel so sorry for the trouble.
Please note that you ordered your dress in a standard size, but this does not change the fact it was being tailored the same.
Our return policy does not allow any return of tailored dresses for personal reasons, regardless of which size (standard or custom measurement) you provide to our tailor through your cart.
I can see you've mentioned you chatted with one of our agent that would allegedly give misleading information about our return policy.
If this has happened, we're really apologetic about. Please let us know more, do you have any records of your conversation we can check, please?
Thank you very much for your kind support.
Should you need any further information, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20161979
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 11, 2019
I received a dress I ordered weeks later for the fancy dress party it was intended for. When I immediately asked for a returns address, they refused the return and refund. It’s an absolute scam....steer clear of the website!
Reviewed Dec. 10, 2019
The delivery time is much longer than promised online. No way to track items. No one picks up the phone at the customer service hotline. Impossible to return the items. Basically a scam. Totally the worst shopping experience I've ever had!!!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can further check and resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 9, 2019
This is an appalling and utterly dishonest site. The Internet is full of complaints if you Google Light In The Box. They "appeared" to be a North American company but no, they are Chinese and they ship from China. All those five star reviews you will read ARE BS. You go and Google them on other sites and find out the real truth. You will be conned. You will probably have to pay customs charges and they will NOT refund the charge either. If you refuse to accept the goods and they are returned back to them, you will NOT be refunded at all. The goods will often not arrive after you have paid a premium courier charge and if you pay that bogus insurance offer with your courier charge, it will be completely ignored. That is just a load of bunkum.
It is an appalling site. The goods are shoddy, thin fabric and almost always the incorrect site. They will tell you it is a US size but it will not be. It will be a Chinese size which is vastly different. How this firm is able to stay in business I do not know and of course, it is up to you to decide if you want to purchase from them but I guarantee you, YOU WILL BE APPALLED WITH THEM AND WISH YOU HAD NOT DONE SO. Up to me, but from mine and hundreds and hundreds of other negative posts, avoid this business at all costs.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 8, 2019
I purchased 2 different styles of dance pants. One I was satisfied with, the other I want to return. I opened a ticket for the return on 12/5/2019 for order #** but only received a reply that they are offering me a 30% refund to keep the product, when their website clearly states a full refund will be issued if the product is returned. I asked for the return address again and still have not received a reply. Their website is using false advertising stating a refund will be issued when they clearly do not want to give me a full refund. I will never purchase from this website again.
Hello Nina,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34767822 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the misunderstanding, but actually the offer to keep the cloths with a 30% discount is an alternative solution and not the main option, which remains a return.
Also, from your message on your ticket it seems you're okay with a discount, but on your review you mention you're not into that. Please note we're still in time for a return if you wish, let us know.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20123206Thank you very much.
Reviewed Dec. 8, 2019
Ordered a set of walkie talkies on November 9 2019, because their website states that I would receive my order in 7-14 business days I thought it was safe to do so, not knowing that it was coming from China as that advertise that they are Canadian company. It is now December 8 2019 and when I check tracking through their site it says that the package has not even left china. It's a month now and there is no way it will be here by Xmas. And when I try to reach someone from this company I get generic emails with tracking numbers. I have filed a complaint with PayPal. I will never do business with this company again as they are not canadian nor do you get your product on time... Please stay away from this site.
Hello Christopher,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34592856 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 6.36 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
Should you need any further information, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20161973
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 6, 2019
This company is a scammer! Returned an item I never even had in my cart - now the have it and refuse to give me my money! Of course, no telephone! So everything is done by email - which they must not understand English! Because every day since I saw an order, I’ve been trying to cancel. And then sent it back, with 100 emails, they are still refusing my refund! DO NOT BUY FROM THIS COMPANY.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Dec. 5, 2019
Order is showing up now, still waiting for delivery.
Original Review: Dec. 4, 2019
I ordered a Neat Projector and paid the full amount via credit card. I took the snapshot from order confirmation and was wondering why nothing arrives. Once I checked in the account, it does not even show up a recent purchase. It is frustrating that there is no possibility to contact the service team to ask for further clarification.
Reviewed Dec. 3, 2019
I spent over $500 dollars and $120 in delivery, I have only received part of my order, and what I received was JUNK and had pieces missing, a breath tester without the mouthpieces. I have emailed them asking question but they won't reply, just an email to say order was sent. The large light is worth over $300 with delivery, it's almost 3 weeks and still No light. The other good, Xmas decorations, total garbage. I threw them in the bin, that bad. Sadly these people are in China so you cannot send anything back, and they obviously don't care if you don't return. Don't go near them, you will regret it.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear the order you received was incomplete. Please be advised that since the Light is in big size, usually we will ship it in a separate package. So we think there is another package of your package and it was not delivered by DHL.
We will contact our related department and also the DHL to check what caused this problem. When we receive an update, we will notify you immediately. Then we will provide solutions for you accordingly.
We will also ask our supplier to reship a mouthpiece of the breath tester for you.
I had conducted new Ticket ID =20092985 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 30, 2019
I am forced to give this 1 star, else it won't allow me to write this review. I ordered a jacket on 5th Nov 2019, which never got delivered to me. When I informed Light in the Box customer service, they asked me to lodge a complaint with NZ post. NZ post asked me to lodge a complaint through Light in the box. When I submitted a ticket to Light in the Box, they marked my ticket as resolved without even bothering to get me my parcel and said that it is company procedure to mark the ticket as resolved.
If these are the company procedures, then god help their customers. If you have money to burn, you can order at Light in the box and just forget about it. Neither will you get your parcel nor your money. The name should be changed to darkness everywhere as the customer is not given any update as to where their parcel is. It's the worst ever experience I have received while buying online. Neither do they have an email ID or phone number where one can contact. Light in the box, I need money back else shut down your fraud company. Order No. **
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Nov. 27, 2019
I ordered a Car stereo on Oct. 25 (order **) and received it on Nov. 5. The timing was not an issue as I was not in a rush to get the item. However, on their site, the product was advertised as having a CD player and upon receipt I discovered it did not. I have been trying to get in touch with their Customer Service without any luck. Their process requires that I submit a ticket, but I can't do that either because according to the system my email address is not confirmed. I have not received any email from them for me to confirm my address. I have tried numerous times to get their system to resend the email confirmation but it won't do it. Customer Service button does nothing either. There is no way to contact anyone at Light In The Box. I would not recommend using them simply for the fact that there is no way to contact them for any after sale service.
Hello Moody,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34413083 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am sorry to hear that. However, I cannot confirm that the description does mention the device has any CD reader. Could you tell where you found this information?
> http://www.lightinthebox.com/_p5638328.html
Besides the fact that supported formats do not included any CD or DVD format in our posting, I can also see Question and Answer from May 2018
Q: Can this device play CDs or only DVDs?
A: Hello, this product does not read such formats. It plays mp3 from USB, memory card and bluetooth connection.We hope you enjoy shopping here with us.
this answer is by our agent Matheus.
So we're actually confused why you would expect any CD playing from this device. We hope you can provide us with more information so that we can offer a solution.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20077229
Thank you very much.
Reviewed Nov. 27, 2019
I ordered the coat on Nov 8th 2019 and it arrived on Nov 22nd 2019 at the Post Office.
Before could get my coat I was told there was a $24 Customs Charge. That was a surprise but I paid it. The day before the coat arrived I checked on the LightInTheBox website to see what was happening. The coat had been reduced to $33+ and a few hours later was on a some sore of sale for $3.99 and I had not received it yet. I hate being scammed. I was angry with myself for not checking out this company and then I started looking at reviews. A few were satisfied customers but most were people who had problems with the company.
I took the coat home unwrapped it and tried it on. I really could not get it on but very carefully managed to get it on. It was way too small. A few reviews I had read about the coat said it ran small so I ordered 2 sizes up but it was still to small. I was beyond disappointed. I was furious. Now I had a coat that cost me $90 and did not fit. The returns process seemed like a nightmare and I decided to see if the coat would fit one of my granddaughters rather than send it back. Returning seemed like a nightmare and I would have had to pay return shipping and would only receive about $30 as a refund.
There is a saying "You can fool some of the people some of the people some of the time and all of people some of the time but you cannot fool all of the people all of the time." It will eventually catch up with them. I will never purchase from this company again and I will tell all my friends about them and warn them that this company has no integrity or honor.
this is supervisor from LightInTheBox.
I appreciate your message. I am sorry you don't wish to exchange the cloth. We understand your position.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 24 CAD.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20080332Thank you very much.
Updated review: Dec. 2, 2019
I recently purchased a Santa outfit that was not as advertised. I gave LightInTheBox only one star as a result. Having dealt with the excellent people in customer service who not only refunded my tax within a few days as I had paid insurance for same, Rebecca offered me a solution which was both fair and suitable in that she refunded 50%of the costume and told me to keep the costume. I cannot fault the customer service. Their response was timely and to the point. The matter was resolved quickly and I am happy to increase my rating of light in the box to four stars. If you have a problem with a product, contact customer service. They will undoubtedly resolve the matter.
Original Review: Nov. 25, 2019
I ordered an XXXL outfit from Light in the Box. When it arrived it had many problems: Not an XXXL Just a large at most. No moustache or beard. No cape as shown in description photo. Belt would not fit a child! Very poor quality gloves. The fur trim is shedding everywhere and is probably a fire hazard. I paid €73 but to be honest, I'd feel ripped off if I had paid €23, that's how poor the quality and finish is, plus, I had to pay 30 in tax so all in all I paid 100 for a really poor quality outfit that wouldn't fit a small man. Don't waste your time or money on Light In The Box products. I was scammed by the reviews which gave the costume 5 stars and have now realised that one person, no doubt an employee, has submitted the same review 5 times! Be warned!
This is Customer Service Supervisor from Lightinthebox. I am glad to help you resolve all the problems.
We are really sorry that the Costume doesn’t meet your satisfaction. We will help further check what caused the problem. We will take full responsibility for quality problems and will provide a proper solution to help you out.
And we will also refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.
I had conducted new Ticket ID =20062710 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: Nov. 21, 2019
Updated on 11/22/2019: I am appalled with the response I got from this company. For goods that are below standard, and different from the specification, they merely offer an apology with the following options:
1. Return products at full refund. My issue with this is that I must get to an additional expense for postage costs from Cape Town South Africa to China. Why?
2. Keep the products with 30% refund. Why would I keep trash? You deliberately sent substandard garments - the quality is appalling.
3. Keep the product with 50% rewards. Why would I have future dealings with your company after such a bad awful experience. I want nothing to do with your products. I have never come across such an evil intentioned company as this.
When you packed the garments you knew exactly what you were doing. You were deliberately malicious. You probably had a good laugh, thinking that I'm an idiot. You should be ashamed of yourselves. You don't deserve to our business. You are crooked crooks. With no remorse whatsoever.
Original review: Dress 1 - was advertised as inelastic and looked like a free-flowing fabric. What I got is shiny lycra that's body hugging. The neck on the advert is supposed to be seamless, what I got is ugly exposed stitches on the neckline. The pockets are below my hips. Dress 2 - on advert looks like polyester cotton combo, but in reality has a funny shiny fabric that looks like a hospital gown. Color was supposed to be grey, I got blue. There's fabric on the pockets without stitches. It's appalling. To return items I'm expected to pay for postage from South Africa to China for bad clothing items that were sent to me. I am extremely disappointed with this company.
Hello Andiswa,
I really appreciate your message.
Our apologies for the trouble. We are displeased you don't like the dresses received.
We understand returning the clothes back to us might be inconvenient for you. We'll exceptionally issue a refund without the hassle of a return for this time only.
Thank you very much for your kind support.
If I can do anything else for you, please contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20047823Thank you very much.
Reviewed Nov. 20, 2019
Avoid this company at all costs. They agreed to give me a refund of £25 for faulty LEDs that failed soon after installation and were made in China and probably not right for UK. Only once I published a complaint on Trust Pilot they were prepared to make a resolution if I would amend the complaint. I accepted the £25, from a guy called Fabio who I think is an alias they use to deal with complaints. Anyway, they then give bogus reasons why they can't make refunds to the card with which I paid with, then I give them Pay Pal as an option as they requested - then nothing happens, no emails now work to them and so on. Google should blacklist them, terrible, avoid!
Hello Matthew,
Thank you for your message.
I feel sorry but we haven't receive your PayPal email yet. We cannot see any reply on your ticket, so I am not sure where you wrote but we could not receive it.
Please follow up with us. As we said, we're sorry the original transaction of refund was denied by the credit card bank because it was over the 180-day time frame.
Thank you very much for your kind support.
If there are any problems, please drop me a line and I will do my best to assist you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19965759
Thank you very much.
Reviewed Nov. 18, 2019
Purchased garden lights on this website and I was never informed that the lights are not suitable for Irish weather conditions. I have the lights ready to be sent back, as they are not of merchantable quality, but I was told that I could not be refunded. Very unhelpful as I have just been getting the same automatic responses. Order No. **
This is Customer Service Supervisor from Lightinthebox. I am sorry to hear the lights you received would not work for you.
But we sincerely apologize that your order has passed the 30-day warranty. Based on our return policy, we can only accept the return or exchange request if the item has problem within 30 days from the day of order delivery. You may refer to the link below for more information of our return policy:https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
It was found you received the lights in April, 2019. Normally we buy items online, we will test them to check whether they work or not as soon as we receive the package. We are sorry to hear that you only found the lights would not work 7 months later.
Usually we could not accept your return request due to our policy. While in order to meet your satisfaction, I had conducted new Ticket ID =20034813 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 17, 2019
There's too much to complain about, so I'm just going to put it all in bullet point format;
- I paid duty fees and taxes up front alongside the order, bringing my total shipping and handling charges to $22.33 for a large envelope. LightInTheBox must have pocketed this money because none of the duty fees were paid for and my packaged was held in another country.
- By this point the package was over two weeks late, and LightInTheBox was demanding that I pay for the duty a second time. When I obviously told them no, I would not pay duty twice, they abandoned the discussion.
- A month later, in May, LightInTheBox sent me a message asking me why their package was delivered back to their warehouse, and if I would like a refund. When I said yes, they closed the ticket and never responded back without giving me my refund.
- In October, Visa informed me that LightInTheBox was potentially trying to make an unauthorized charge on my card.
- Turns out, EVEN THOUGH LightInTheBox had my money AND my package, they were trying to charge me a second time for duty on the same package from March.
- Make another ticket about this.
- The representative says they have no history of them ever receiving my package back at their warehouse, DESPITE THEM PREVIOUSLY ASKING ME WHY MY PACKAGE WAS BACK AT THEIR WAREHOUSE.
- I screencap everything and escalate it to a supervisor, which claims will get back to me within one business day.
- It has now been ONE MONTH with no response.
Long story short, NEVER DEAL WITH THIS COMPANY. They are a SCAM. They lie to you every step of the way and just try to find ways to scam more money out of you. This has been the more nightmarish $56.64 I have ever spent in my life and it keeps coming back to bite me in the ass every few months. This isn't incompetence, this is flat out fraud on LightInTheBox's part.
This is Customer Service Supervisor from Lightinthebox. As for your case, please let me explain what happened firstly.
Firstly, we're sorry that you might misunderstand the shipping time. Please kindly note 3-5 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We clearly stated the processing time on the product page. We feel sorry that you did not notice it when you placed this order.
For your order:
The processing time was 4-7 business days. So your order was not delayed in the processing phase when it was placed on 2019-03-27 and shipped out on 2019-04-02.
The shipping time was 3-5 business days. So your order was not delayed in the shipping phase either when it was attempted to be delivered on 2019-04-05.
Furthermore, please be noted the "CAD0.84" you paid was NOT tax fee. It was paid as "Tax Insurance". It means that if you are charged tax fee upon order delivery, this insurance can help you get 100% reimbursement of the tax fee.
In previous Ticket 19457284, we promised that we would cover 100% tax fee for you. But we feel sorry that you still chose to refuse this package.
After checking, we received the rejected package. But based on our policy, if the package is returned to our warehouse because of customer's personal reason (such as customer refuses to accept package/pay tax fee), we could only arrange the reshipment as long as you re-pay us the reshipment postage. However, please understand that no refund will be issued in this situation.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
While in order to meet your satisfaction, I had conducted new Ticket ID =20030144 in our ticket center and will apply for some new SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Nov. 22, 2019
Ticket ID = ** has been resolved and refund been paid thank you.
Original Review: Nov. 17, 2019
Ordered two Canvas Oil Painting on the 17 Sep. 2019. Receipt on the 02/10/19. One Oil painting was OK. The second Oil painting had two holes in it and a paint brush hair was painted on to the Canvas clearly visible. I contacted the Company for a refund. They gave me clear instruction how to return, which I followed on the 03/10/19 and send it back. Been told I will be Contacted between 7-45 Days for a refund. Customer service does not exist in this Company. All the say send is the tracking Number over and over again x 100. Very bad service....
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked the previous ticket and realized that you returned the damaged painting back for a replacement. We received your return package in October. However, the replacement was not created successfully due to our mistake. We sincerely apologize for the inconvenience caused.
But we'll help you resolve the problem with our greatest effort. I had conducted new Ticket ID =20027785 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 12, 2019
Tap is faulty. Have sent emails with a video attached of it not functioning how it should be. Also has a chip in it. Nobody replies to emails and there is oddly no contact number to try and resolve any issues with orders. Seems only reviews are responded to. This has delayed our job and our client isn't happy. Seems we shouldnt have trusted this site to order a part but copper taps are rather unique to find.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for all the inconveniences caused by the faulty faucet. We will take full responsibility for the problems.
We will further check your problem and then find a proper solution to sort out your problem. Please don't be worried.
I had conducted new Ticket ID =20015786 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 7, 2019
I started out liking this company. I found a very pretty dress that would look nice for my wedding dress. I ordered a size 12 which should’ve fit according to their chart. I didn’t have any trouble placing the order and it arrived in just a few days. I was thrilled. I tried it on right away. Unfortunately, the fit was terrible. The waist was too high for me. The top was a smaller size than the skirt portion. I tried to return the dress that day. I was told that it was made to order and couldn’t be returned. I argued that it was not made for me, it was a size 12. They have several clothing pieces that I liked, I Would have been a good customer if I could have found the size or styles that would work for me. Too bad I don’t feel safe ordering from them. If they want my order number, it’s **.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Nov. 6, 2019
Ordered an 187.00 picture and the picture was shiny gold - not what I expected. Tried to return it. That took countless e-mails to Light in The Box Canada. Finally got the company to give me a return address. I was required to return it to China for a cost of $200.00. Really, a total scam and consumers pay a hefty price for the lesson.
Hello Jan,
I appreciate your message.
I feel sorry that, based on the pictures you sent, we cannot classify this return as made over quality reasons.
We understand some colors might be slightly different than expected - you basically said the yellow tends to a golden nuance - but this is hand-made painting, not a printing, and as we state on our website slight differences are actually the guarantee they get painted by hand by a real artist and not a machine.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 90 CAD.
I have tried my best to help you. If you are satisfied with my solution, will you please kindly help me change the rating on TrustPilot to 3-5 stars and let other customers know the case is being taken cared of or just remove both reviews? So that other customers will not be misled that we don't care about our customers as we really do.
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19999897Thank you very much.
Reviewed Nov. 6, 2019
Stay away from this website. It is not transparent in their service. It is not clearly stated that you cannot return all goods. I was asked to pay in advance for custom even if I had paid for the custom insurance. I refused to do so, because I could not rely on their payment in consideration of the very poor experience and, I never received the package or got a refund. These type of websites are the ones that ruin the entire ecommerce industry. Do not purchase from here.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
Please note that, being a tax insurance, it does not mean the customs agency does not charge you. It means we will refund the full import fee, instead.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Nov. 12, 2019
The seller responded very quick and offered a solution that I accepted.
Original Review: Nov. 4, 2019
I have ordered a winter coat from Lightinthebox. What I received...I cannot even describe with words! It was not a winter jacket, it was an extremely ugly underjacket, not even close to what is on the photo. I wish I could attach photos to my review. I paid 25 eur for it+ 5 eur shipping cost+10 eur customs fee. My 40 eur went straight to the trash bin. It's extremely overpriced clothes with zero quality.
Hello Tetyana,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel very sorry that you're not happy with this item: http://www.lightinthebox.com/_p7601403.html
Please kindly note that " winter " is different from area to area, so if you live an area where the weather is particularly cold, the jacket alone might not be sufficient to cover from cold and you might need to wear more cloths.
In this case, we'd like to know if you want us to arrange a return for you.
Or, as an alternative solution, we can also discount half of the price.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will do my best to assist you.
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Nov. 4, 2019
I have not received my watch strap. The site is now not showing my account or order yet I have a screenshot of the order and also tracked photo which said it had been dispatched but honestly it has not arrived and I am totally disgusted. There is no contact details - online chat offline continuously. No one to talk to. I have lost my money because I cannot get hold of this company. DO NOT BUY. If I ever get hold of this company and they do send me my item I will do another review.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can help check your order status?
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 4, 2019
Whatever product you are ordering from this company, just don't. You will save yourself a lot of trouble by buying from somewhere else. The quality is poor at best. The customer support is non existent and it's impossible to get a refund.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the entire order doesn’t meet your satisfaction. If you confirm all the products you received have quality issue, we'd like to help you further check the problems. Once we confirm the quality problems, we will take full responsibility for them and arrange a return for you very soon.
I had conducted new Ticket ID =19987628 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 3, 2019
I ordered Oct 18th. I spent over €130.55 for pair of Adidas runners..The money was taking from my Visa card two days after I I’ve received no communication, about the status of my delivery. There is no email or phone number to contact anyone. My order number **.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with your problems.
We received and confirmed your payment of this order on Oct 19th. We did try to send you an "Order Confirmation Email". But please be noted this email could only be sent to a valid email address. Since you placed this order via your Facebook account, no valid email address was showed to us. Therefore we were unable to send the order confirmation email to you. Hope you understand it.
We also feel sorry to hear that you felt difficult to contact us. Please be noted all customers can contact us via opening a ticket, please contact us via open a new ticket next time according to the following link:https://www.lightinthebox.com/r/contact-us.html
I had conducted new Ticket ID =19987647 in our ticket center and will help you check the order status. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 1, 2019
Updated on 11/13/2019: I was unhappy with my order but it was not the color it was supposed to be. When I reported this to the company, they initially refused to do anything, arguing that the garment had been "handmade" (clearly not) and the color was within a reasonable variation (it was not). When I gave them a negative review here on Consumer Affairs, they suddenly wanted me to be happy, so they offered me a 50% refund, which I accepted. Today I received this: Total purchase amount $31.74 USD. Amount refunded $8.00 USD. I am not a mathematician, but that is not a 50% refund.
Original review: I will never shop at LightInTheBox again. First, I paid an outrageous fee to get my article in a reasonable amount of time. When I got it, it was the wrong color. They did not admit their error and then added insult to injury by refusing to allow me to return it, as it was "made to order." It is clearly an inferior, machine-made product. I believe this is the perfect example of the phrase, "What a racket!"
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
I ordered a dress from this company, and received it almost 2 month later after several follow up email with No compensation or assistance. The product was also the incorrect size I ordered, which they wanted me at my expense to ship back and they will replace - Which I probably would never see since it took 2 month and 10 emails to get the wrong size one. I would NEVER recommend this company. They have Terrible customer server and delivery.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
I have ordered from this company 3 times. The first 2 times, the size and quality of the single items I ordered were as stated on the website. The third time, I ordered costumes for 3 actresses. The sizing was wrong on ALL of them. The sizes did not match what was listed on the website. Two of the dresses were 2 inches smaller in the torso than the site listed. The jacket for one of the outfits was ordered in a size L adult. The jacket barely came to the breastbone on my size 6 actress while the skirt was so long that the amount of hemming required ruined the detailing on the bottom of the skirt. Light in the box refused any returns, due to the items being in the costume category, even though the mistakes were made by them. I will never order from this company again and I will be removing them as a suggestion for a good place for any of the 5 theater companies I work with. TERRIBLE customer service.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
Refuse to accept any returns even for unworn clothing that I wanted to send back the day it arrived. Said I’d had them made to order when I just placed a simple order and gave no measurements then said I’d need to return them to China which would be too expensive so instead they’d give me a voucher for £19. Absolute scam. The quality of the products are horrendous and they refuse any returns - do not shop here!!!!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 30, 2019
Never received order and they will not refund or replace. Only 10 percent coupon. Item was 15 dollars. I obviously did not claim it was missing and it wasn’t. Terrible business policy to lose customer over 15 dollars.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 29, 2019
I bought a dress and paid extra for rush shipping. I tried to cancel the order when I found that out that it wouldn’t be delivered in time by checking their website, but they sent it anyway 2 weeks late. I tried to return it and they won’t let me and they won’t refund the extra money I paid for rush shipping. The company is based in China and does not have a customer service number to call. Buyer beware.
This is Customer Service Supervisor from Lightinthebox. Please let me explain what happened firstly.
Pleas be noted your dress is a Made-To-Order item. It means that we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW dress for you. So your dress required "Processing Time" before shipment. This was why your order could not be shipped as soon as it was placed. Your order was NOT delayed.
We clearly state the processing time of your order on the product page, which is "6-10 business days". We are sorry that you did not notice it when you placed the order.
Your placed the order on 2019-10-10 and asked to cancel it on 2019-10-14. It was over 24 hours of purchase. Company policy states that all Made-To-Order orders that are cancelled after 24 hours of purchase, 50% of the dress price will be charged as a handling fee. Here is the link of our Cancellation Policy:https://www.lightinthebox.com/nh/Cancellation-Policy.html
It seemed that you disagreed with the handling fee, so we shipped out your order. We are sorry that you still want to return this order.
Based on our Return Policy, we are unable to accept return for any non-quality Made-To-Order items. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
While in order to meet your satisfaction, I had conducted new Ticket ID =19976598 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 29, 2019
The product was easy to find, easy to purchase, the price was excellent, the lights and controller are far better than I expected. They were packaged well and delivered in a timely manner. I have no hesitation in recommending Lightinthebox.com.
Reviewed Oct. 26, 2019
I cannot seem to find a way to get my pre-sale questions answered. My first question is – what is the warranty on bathroom fixtures? If the fixture fails in six months or a year, is there any warranty? My second question is — what about replacement parts? What if I need a new cartridge for example in a couple of years? Is it available from lightinthebox?
My third question is some of the fixtures I am looking at are called antique brass, others are called antique copper. They look exactly the same in the photos, but I obviously need to know before I order them whether they are going to match? Also, I am buying fixtures with ceramic handles with blue cornflower decoration. I ordered one item separately to look at it first and I love it, but when I look at what appeared to be matching items online for other fixtures in the same bathroom, the flowering looks black, not blue. But maybe it is just the photo. I have the two item numbers, and I need to know if they will match, before I order.
This is Customer Service from LightInTheBox. We are delighted to help with all your problems.
Question I: If the bathroom fixture is from Category "Home Improvement", the warranty is 1 year. If the bathroom fixture is from other Categories, the warranty is 30 days.
Our Return Policy Link: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.3.87.0
Question II: If the accessory part has a quality problem within warranty, we'd like to reship you the replacement part for free.
However, if out of the warranty you need a accessory part, we can also ship the replacement part for you. But please understand that you need to pay for it.
Question III: All our products will be made to match exactly what you see in the online photos. But if you still concern, you may raise a question in "Q&A" section on the product page of related products. Our professional customer service will help check your question with our suppliers.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 26, 2019
I ordered a Halloween costume for one of my children. Order #** for a total of $33.97. I had paid for express shipping, but the item was not going to arrive in time for Halloween. I cancelled the order, and received my credit, then refund...which makes absolutely no sense to me. Nonetheless, my biggest complaint is when I looked at my bank statement, the initial charge on my credit card from Light in the Box was $34.31. How can you charge me more than what my item was worth? I know that the amount is an insignificant difference, but how many other people have you ripped off by charging more than what their item costs? I want every single penny back from your company. I have sent requests for the entire amount, but all I get is a runaround. Steer clear from them, they will take your money and run.
Hello Chandra,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. On our end, it results that the order was 33.97 USD and this is what we charged.
We are unsure why you can see a difference of 0.34 dollars on your credit card statement and we've forwarded your case to our financial manager in order to look closer into that.
In the meantime, we hope you can reach out your credit card assistance to see if they charge any fee with your transactions and what their policy about that is.
Thank you very much for your kind support.
If you need any further information, please contact me and I will be happy to help you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19966605
Thank you very much.
Reviewed Oct. 23, 2019
I ordered a mermaid costume to wear this Saturday. Oct 26th. I spent over $45 for it. The charge posted to my credit card 11 days ago. I was promised I’d receive the item in 4-7 business days. I’ve received no communication whatsoever, about the status of my delivery. There is no email or phone number to contact anyone. I’m am still left hanging with no idea when or if I will receive my item. If I don’t receive it by Oct 26th, I will be disputing these charge on my credit card. I didn’t know until I saw on my credit card that this item is supposed to be coming from London. This is a very special event I am planning to wear this to. This is no way to run a business.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Oct. 17, 2019
I ordered a bicycle saddle with priority line which tell you that you will receive the delivery (3-6 ) business days however, there is no information from the website until now. I paid extra for faster delivery but I got no notifications since the shipping. My order number is ** and I tried contacting the customer service in the website but it's very difficult to reach them. I ordered the product since Oct 9th which supposed to be delivered by now.
Hello Saif,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Our apologies for the discomfort.
Your order was shipped out via CITITRANS Service on October 9, 2019. The parcel code is YBE*****9YQ.
Delivery will take about 4-9 days (3-6 business days). Your parcel might be exceptionally delivered a few days later.
In this case, we'd like to offer a refund of 50% off the shipping fee.
Is that okay with you?
Thank you very much for your kind support.
Should you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19946454Thank you very much.
Reviewed Oct. 17, 2019
This is a great wristband fitness tracker at a fraction of the price of a Fitbit. Time, Steps, Mileage, Calories used, Heart rate, Blood pressure measured. Download the YOHO APP and it links in with your smartphone via bluetooth. It will then keep a record of sleep, deep sleep, hear and blood pressure results. Excellent product. Only needs to be charged once a week. Took a couple of weeks to arrive. Currently £5.91 on the website. WHAT VALUE!!
Reviewed Oct. 13, 2019
After receiving unsuitable item now refusing exchange or refund without notifying me of this before purchasing the product. Too late to producing all these policies after the event. Shocking customer service.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to hear this dress will not work for your event. We also realized the previous representative did not handle your case correctly. We sincerely apologize for the inconveniences caused. We will improve our service and try to avoid the same problem happens again.
We'd like to help you resolve the problem with Return. I had conducted new Ticket ID =19932121 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 7, 2019
I found a light fixture on this site that I thought was just right for my new home; however, although I felt the price was a little more than I was expecting to pay, I bought it anyway. Then after waiting almost 3-4 weeks for delivery, surprise, there was an additional $48 COD charge that was not mentioned during the check out process. I mean if I received the item within a week, maybe; but, this is was a terrible on-line purchase and experience!! Never again will I purchase from this site!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. Regarding the Extra Fee: This fee was charged by your local Customs as Tax Fee. Please be noted the taxes is clearly noted in our knowledge base as below:http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
But we'd like to refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.
I had conducted new Ticket ID =19917132 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system.
II. Regarding the Shipping Time you were unsatisfied with: Please note the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 6-12 business days (8-17 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
So your package was not delayed in the shipping phase when it was shipped out on 2019-09-19 and attempted to be delivered on 2019-10-04.
We appreciate your understanding in advance.
Reviewed Oct. 7, 2019
Horrendous experience with LightInTheBox. Extremely late delivery for purchase of holiday clothing, misleading delivery time & refusal to refund on return of package. THIEVES....STAY AWAY FROM THIS SITE.
Dear customer,
We sincerely apologize for the problem. As for your case, could you please firstly provide us with your Order Number？
Please also tell us more details about your problem. We will further check the problem and then find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Updated review: Oct. 13, 2019
Initially had trouble communicating with company that I had encountered an unusual problem with a pair of ice skating tights I had ordered. I am happy to say the customer service group at Light in The Box came through - they are giving me a full refund as they understand the unique situation this was. Told me I did not need to return the tights, as the process to go through China takes a long time - great. The key thing I learned here is Communication, if at first it does not work try again - I am comfortable ordering merchandise through Light In The Box again and I recommend if you are looking for a skating or dance outfit - you should check them out - great selection and good prices too.
Original Review: Oct. 6, 2019
Ordered a pair of skating tights, noticed after trying them on my hands and fingernails were stained purple - really never had encountered this before. I went onto LightInTheBox website and opened a ticket which starts the process for a return. LightInTheBox initially responded but they have not returned my last two emails. The tights are defective, simply want to return for refund - never wore them, tags are still on them. Yes this company has nice merchandise but they have terrible customer service. When my tights arrived I noticed there was no invoice included which I thought was odd. There are too many online dance and skating websites - I will never order anything from them again. I had hoped they would do the right thing. The other thing that is odd, there is no phone number on their website or their correspondence where you can call - not a good sign. Beware.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the Skating Tights don’t meet your satisfaction. We will take full responsibility for it. Please don't be worried.
I had conducted new Ticket ID =19914170 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Oct. 4, 2019
I had an upcoming themed event and needed items for the event. Found this one online and the reviews of the products seemed ok. What I didn’t know was how much they lie and false advertise about the processing and delivery/shipping time! I placed my order on Sept 19 and purposely ordered the items I did because they were marked as processing and being shipped out within 24 hours - FALSE!!! Took 6 days Sept 25 (4 business days). Then I intentionally paid the extra shipping to ensure I’d receive the order in 4-7 business days - FALSE!!!! It’s now been 9-10 days (8 business days) and my order is nowhere in sight!
I’ve been in constant contact with customer service, who gives me a different excuse and timeline each day along with a tracking number and site that says it’s not in the system. As of this morning, customer service says it’ll be another 7-10 days for the order. My event was today so I no longer want or need the items, and they tell me if I reject the package, I’ll be issued a full refund once they receive it back on their end (at this rate, it’ll be another 2 months unless this is all a scam!) or I can wait to receive it and work through their return service and they’ll pay half the return shipping costs or offer a reward to use! Are you kidding me?!
Why should I pay a dime towards any return shipping costs when the order was NOT fulfilled as guaranteed on their end?! And why would I want to order with them again?! HORRIBLE HORRIBLE HORRIBLE!!! Stay far away from this company unless you have months of time to wait to receive your order after you’ve paid for faster shipping! So disappointed in this experience. We’ll see if the order ever shows up and if I ever get a refund - not hopeful on it! (Order **)
Hello Leslie,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Our apologies for the trouble.
Please be reminded the shipping time does not include the processing time of the products. Your parcel was scheduled to be shipped by 29th September as shown at checkout.
We can see that USPS has not updated their status yet about this parcel. We feel really sorry for that and our logistics manager is in touch with their backoffice to get immediately an update for you.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19912108Thank you very much.
Reviewed Oct. 3, 2019
Order# ** I ordered Sept. 28th and paid $29.93 for expedited shipping, and $2.99 for shipping insurance, and on Oct. 3, 2019, my order is still processing!!!! I have an event tomorrow evening, and I now have to find something to wear! This company should not falsely advertise expedited shipping, charging the customer immediately, and shipping, whenever!!!! Not cool!!
Hello April,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry to hear that. Please be reminded the estimated shipping date shown at checkout and on your account is October 8th.
However, we actually shipped this parcel earlier.
Your order was shipped out via DHL on October 3, 2019. The parcel code is 2062701841.
Delivery normally takes one week.
You can track it here: http://www.dhl-usa.com/en/express/tracking.shtml?AWB=2062701841&brand=DHLUnited States : 1-800-225 5345
NOTE: The online tracking information may be updated slightly later than the actual shipping situation, I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will be happy to help you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19912106
Thank you very much.
Reviewed Oct. 3, 2019
Purchased a jumpsuit and bought according to their measurements only to receive it and being almost double the measurements and see through. I contacted the company numerous times and finally got a reply saying it will cost more to return it and offered a measly 30% refund. I tried contacting again and a week later I was told thank you for understanding (Which I was NOT). They never refunded any money. DO NOT BUY< HORRIBLE QUALITY< HORRIBLE SERVICE.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that you were unsatisfied with the Jumpsuit received. We'll help further check what caused your problem. Once we confirm it was made faulty, we will take full responsibility for it. Please don't be worried.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19910303
Thank you very much.
Reviewed Oct. 2, 2019
The quality of the product is what is announced, good quality for the price. One negative thing about the order I bought is the long waiting time for the order to arrive to me. I will buy again from this store.
Reviewed Sept. 30, 2019
Was expecting to take much longer. Everything arrived exactly as advertised. The prices are good and has great product variety. Everything went smoothly in the billing department, no problems in paying or getting credit back. Would recommend.
Reviewed Sept. 30, 2019
The bikini is beautiful, very unique and original. The provider is trustworthy, every buy I've made, arrived perfect on the dates they've estimated. Original products at good prices, I'm very happy with the service and I'll continue to be a customer, love the dance shoes :)!!!
Reviewed Sept. 29, 2019
Dress received was nothing like the picture or measurements. Returns policy means you don't get your money back without spending loads on postage or more of their rubbish products. Or you just get a pathetic percentage of your original spend. AVOID.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the dress did not fit properly. We've further checked your case and realized it was not your problem that the dress did not fit. We'll take full responsibility of this problem.
We also realized you were not happy with the previous offer. In order to meet your satisfaction, I had conducted new Ticket ID =19897998 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Oct. 8, 2019
This company promptly resolved the issue with a satisfactory solution. I will raise my rating to 4 stars.
Original Review: Sept. 28, 2019
I ordered a dash camera and paid full amount of price for the camera (CAD$69.99) and shipping charge (CAD$9.93). When I went to Canada Post to pick up the parcel, I found that I had to pay extra COD (cash on delivery) of CAD$15.84 to get the item. I was confirmed by Canada Post that this COD was not tax/duty and they did not charge anything on this item. The tracking record from Canada Post also shows that this COD was requested by the sender and was issued back to the sender. So this extra charge for delivery was unfair and should be returned to me. Lightinthebox just ignored my evidence and request. I will not buy anything on this website! Beware for other shoppers that you could be charged by hidden fees! No star for Lightinthebox.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've asked our logistics department to double check your case with the Canada Post and confirm the CAD15.84 was charged as "Tax Fee". The Canada Post provided you with inaccurate information. We have asked them to correct this mistake and try to avoid it happens again. We apologize for the inconvenience caused.
Please note that your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it.
But I do really want to help you. So I had conducted Ticket ID=19898336 in our ticket center and provide a Special solution for you. please log in your light in the box account and check. Thank you for your cooperation in advance.
Reviewed Sept. 27, 2019
No problem with the package. No damage, the product is awesome. Very happy with the service. Already bought again. Very cheap product and good quality. Recommend for sure, it arrived earlier than expected.
Reviewed Sept. 26, 2019
Horrible experience with this company, they are cheating with delivery date, I ordered on 11th Sep for more than 60 dollars - 2 swimming mask. On website with delivery date 2-5 days, on 19th Sep they begins to process my order, and delivery begins on 25th Sep, I write to ask, "Where are swimming masks now?" They wrote me it will take another 18 days to delivery. I can’t even to cancel the order now. If I knew such long time, I would ever order it from them, why they can’t be honest about delivery dates on website...
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Oct. 2, 2019
When I did manage to get hold of someone from LightInTheBox they resolved the admin issue and the refund was paid into my account straight away. Was very happy with the outcome and the person from this company that I dealt with. They went out of their way to resolve it and it was much appreciated. Would order from them again in the future.
Original Review: Sept. 26, 2019
On 3rd July I purchased a dress/jacket and paid through my Paypal. When it arrived it didn't fit so I contacted them to say that I would be returning it and printed off their return label. Sent it by International Tracked/Signed for. 2nd August they informed me that they had received the package and that they would issue a refund. To date not received the refund and after numerous emails to them have not had the courtesy of a reply. Would like to order items from them but very dubious until the issue is resolved. Paypal are aware of this issue.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be advised that we received your return package on 2019-08-03. However, when we tried to process the refund on the same day, our refund application was not accepted. It was found you opened a PayPal Dispute for your payment at that time. Please be noted we are not allowed to process any refund when a PayPal Dispute is opened. Hope you understand it.
But we've just checked and find your PayPal Dispute has been closed. So I asked our financial department to process the GBP18.28 refund for you again. You may check the refund now in your Paypal account.
I also had conducted new Ticket ID =19898306 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 25, 2019
We ordered a beautiful painting from Lightinthebox, modeled after a famous artist. What we received was something that looked like a child painted it and nothing like what was on the site. When we tried to return it the demand it to be shipped back, which costs about 5 times as much as the purchase price. We then looked at the scam sites and realized how they are buying reviews to balance out their negative reviews, all 5 star or 1 star. Do not buy from these people.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Sept. 25, 2019
Highly recommended store with a fast and excellent service. I purchased an article and when I had a problem with local customs, LightInTheBox promptly solved my problem without hesitation. I can only recommend this store to all my friends.
Reviewed Sept. 24, 2019
I ordered an outfit that, when finally delivered was too big, I had went by the measurements of the website, I contacted them for a refund, but, you have to open a ticket from the transaction and my transaction has been removed. I have contacted PayPal to help me with a refund and they are not helping. If you want something from Light in the Box, just take your money and throw it out he window. You will have the same results. The outfit, is wrapped neatly in the original packaging waiting to return, however, not only is there no recourse for the return. You can not contact the company. They have now turned off the live chat, no phone number to call and the only correspondence I can have is when I opened a ticket on the item, due to not being shipped, which was prior to the company removing my ticket all together, and what a pity the outfit was nice of good quality, but the sizing is horrendous.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, we are sorry to see that you could not find your order or tickets submitted before. But we confirm your order and previous tickets are still in your account. We are afraid that you might log into wrong account.
Your order #33784459 was placed under the account "kym******510@icloid.com". So you can use this account to log into our website again to find your order and previous tickets. You may click the ""forget password"" to reset your personal password if you forgot it.
Furthermore, we apologize for the Pantsuit is not fit properly. We'd like to help further check what caused this problem. Once we confirm the Pantsuit was not made in correct measurements, we will take full responsibility of it and will provide a proper solution to help you out.
I had conducted new Ticket ID =19886022 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 24, 2019
The product is perfect, and the shipment was very fast, more than I expected even. I was a bit afraid that the size or measurements were not correct, but everything was fine. I recommend totally this shop.
Reviewed Sept. 23, 2019
Lightinthebox. I placed an order 7/9/019 expecting it to arrive within 5-7 working days. They took the $62.33 from my account immediately and I have not heard from them since. It claim I can 'track' my order but this is not possible as when I put the order number in "this order does not exist". I believe I have been scammed. Will I receive the item I have paid for? Or has my money been stolen? Why Can't I find out where the order is and when it will be delivered. If it doesnt arrive will I be refunded my $62.33 be refunded please. PLEASE RESPOND. See order below;
September 12, 2019
Track
View Details
Order Received
Package Not Received
Submit Ticket
ChinaAustralia
Destination Country: Australia
2019-09-1903:41
SYDNEY NSW,Item processed at facility
2019-09-1601:42
Shipping information approved by Australia Post
2019-09-1601:12
Shipping information received by Australia Post
Origin Country: China
This number can't be found at this moment. It's not available in the carrier's system yet. Please check back later.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood the tracking information. The tracking information was not available for a moment just due to the system bug with the Tracking Website. This problem happens sometimes if the checking is more frequently.
Your order was shipped via AU Priority Line-LITB-SYD2 on 2019-09-12, with the tracking number 33MFC502311201000931509. After checking, it shows this package was delivered to your address successfully on 2019-09-24 (uesterday). Did you receive it?
Tracking Link: https://auspost.com.au/mypost/track/#/details/33MFC502311201000931509
If you did not receive the package, please firstly check with your neighbours who might receive it instead of you. Please contact your local Post Office and ask them to help you check it as well. The contact number is 13 POST (13 7678)/ (+61) 3 8847 9045.
I also had conducted new Ticket ID =19885971 in our ticket center to follow up your case. If you still could not locate the package, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 22, 2019
This was the worst experience ever. This company stole my money and I have yet to receive the product I paid for. They provided me with a bogus tracking number. I have about 30 emails from them. Each day it's a different excuse. First it was shipped on the 8th. Then it was at customs just waiting to be cleared. Then it was, "It will be there in 3-5 days." As of today they have no idea where it's at to give them more time to find it. TAKE MY WORD. DO NOT ORDER FROM THIS COMPANY. I will be disputing charges with my bank.
Dear customer,
We apologize for the problem. As for your case, could you please firstly provide us with your Order Number?
We will further check what happened to your package. Then we will find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Reviewed Sept. 21, 2019
I have bought 3 dresses from Light in the Box. The first dress was nothing like the colour in the pictures and poorly made. The second and 3 dress had seams coming apart. I contacted them and was asked to return all the items and pay for the return. I do not see why I'll have to pay for the return if faulty. Now they are saying they will pay me for postage but after reading reviews many times the items get lost and then people do not even get the refund or the postage cost to return. Not happy. Do not bother buying from this website.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry for the confusion. We promise we will cover "100% Return Postage" for you.
But we need you to pay for this fee firstly and we will refund you that fee if you can provide us the Return Receipt in this ticket. Please use the most economical service from POST OFFICE to return the package.
I had conducted new Ticket ID =19880354 in our ticket center to follow up your case. Please follow the return instructions provided in previous Ticket 19850205 to return the package at your earlier convenience. After you post out the package, please send us a picture of the Return Receipt in this ticket. We will then refund you return postage immediately.
We will also refund you order price AUD129.64 after we receive the return package. Please don't be worried.
Thank you in advance for your understanding and cooperation.
Reviewed Sept. 20, 2019
I returned an item for refund last January. It's now September, and I never received the refund. I was unaware of this until I got past-due fees added to my PayPal account. LightInTheBox is not a reputable company!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We received your return package in last December. We issued the refund USD11.54 as promised to your Paypal account on 2018-12-19. We also submitted a Ticket 19146095 to inform you the return parcel arrival.
Could you please kindly double check the transaction history in your Paypal account?
I also had conducted new Ticket ID =19880323 in our ticket center to follow up your case. If you still could not find the refund, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 18, 2019
On 8/29/19 I ordered a dirt bike kickstand and spring order # **. On 9/1/19 I received an e-mail that order had shipped and they provided an invalid shipping number. Was suppose to receive it by 9/16/19. That date has come and gone and I still have not received the product I paid for and all they have said is it is in transit. It has been in transit now for 18 days. DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS SHYSTER COMPANY. Better yet if you plan on doing business with this company it would be better to ride down the road and throw your money out the window. At least you will know where your money went and that you were not going to get anything for it. There should be warning notices to let consumers know about scam companies like these.
Hello Samuel,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry for the unexpected delay of your parcel.
Our logistics manager is looking into your case. Once we get her feedback, we'll promptly offer a suitable solution to solve this problem.
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19873520Thank you very much.
Reviewed Sept. 16, 2019
My experience with Light in the Box cost me $15.04. I ordered an alarm clock on March 23rd, 2019 to be shipped cheaply by Malaysia Post to Vancouver, Canada. It is now September and the clock has not arrived. Light in the Box asked me to track the parcel but the tracking number it gave me is not recognized by either Canada Post or Malaysia Post. When I complained to the company, I received the same useless response from customer service about using the same useless tracking number. It has not complied with my request for a refund to date.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to take full responsibility of our problem. Please don't be worried.
I had conducted new Ticket ID =19865312 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 13, 2019
LightlnTheBox clothing shop online is the absolute best, very quick shipping, exactly as picture and described items, the best price. And they even offer coupons. I am repeat customer and I would like to stay their customer.
Reviewed Sept. 11, 2019
The order arrives on time. The product in perfect conditions. Quality of the product was as I expected. I recommend the store, the product and the company. Everything very serious. I will buy one more, again.
Reviewed Sept. 9, 2019
Thieves and scammers who make fun of people. They steal you, there are beautiful things in the photos and then nasty rags come. After sending the package back - I unpacked at the customs and refused to take it, with the face that I took the goods and did not return and do not understand where the problem is. They are **!!! Never buy anything here.
Hello there,
we feel sorry to hear that.
Firstly, we'd like to remind our policy about rejection of the parcel for non-valid reasons:
> If the package is returned to our warehouse because of customer's personal reason (such as wrong address/no consignee, customer refuses to accept package/pay tax fee), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.70.0
In order to assist with your case, please provide your order number. Thank you.
Reviewed Sept. 9, 2019
I had some trouble with tax paying, however, theoretically customer service tried to help me to resolve the problem. I am very grateful. I am pleased that I choose them for my first shopping with phone overseas. The phone is perfect. Thanks a lot! I will come back for another shopping. )))
Reviewed Sept. 7, 2019
I was extremely disappointed that the 3 items...a dress, nightgown and robe not only did not fit right but were of very poor quality. Worse than that even was that after I went to the bother of taking photos and trying to return the items I was told that they would not honor any returns past 8 days. I think maybe 2 weeks had passed. They need to give people more time for returns....But of course that probably is their way of not having to honor returns, figuring most people would not be aware of it and go past the 8 days. Ugh...Not ordering from them ever again!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Based on our policy, normally we can only accept and will initiate the return process within 7 days of the order delivery. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But you mentioned you were unsatisfied with the quality of the 3 items. In this case, we'd like to help check what caused the problems. If we confirm the 3 items have quality problem or were made incorrectly, we'd like to extend the return warranty for you.
I had conducted new Ticket ID =19845731 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 6, 2019
I ordered a mouse pad from Light In The Box. The product took about three weeks to arrive, the web site displays a processing time and shipping time and it was about right. The mouse pad is very cute and good quality. I would buy from Light in the box again!
Reviewed Sept. 6, 2019
I was very satisfied with my last purchases. The quality is excellent for the price which is when it up to 8x cheaper than if I went to the shops nearby. I am very happy to have discovered this site and I would recommend. Compliant product, good packaging, fast delivery. I will not hesitate to come back.
Updated review: Sept. 9, 2019
In the end, LightinTheBox company has accepted their mistake and they have refunded the amount i paid in the first place, back to me. I am satisfied with the solution, at least i do not feel cheated anymore...
Original Review: Sept. 5, 2019
I have ordered i200 TWS (which is a higher and of course more expensive model) but I have received i30 TWS! They offered me keeping the item and, 20% refund or 30% bonus on the site but I want my money back and do not want this crap item at all so I want to send it back all the way to CN. I have been still waiting for their return address because it says on their website like "do not send without CS assistance". Well okay, it's been 2 days and CS is disappeared. I will see, still hoping they will resolve my ticket and I will be refunded. (order number: **) (ticket number: **)
Hello,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the trouble occurred.
If you would like to keep the item - it's a previous generation replica but still fully operating - we will discount 50% off the price.
If you don't wish to keep it, we'll arrange a refund for a full refund. Please let us know,
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19839514
Thank you very much.
Reviewed Sept. 5, 2019
Update 9/25/2019: Light in the box you haven't responded back. We you have you say want to help and your sorry. This issue has been unresolved for over a month. I have provided you with all the information. I informed you that you shirt doesn't meet the correct size as listed by the sizing chart for the product I order. I would even provide a photo of two shirts with the same sizing chart as proof. Your website says satisfaction guarantee, but this is obviously false advertising. I sure hope the $11.00 you cheated me out of was worth it as it's the last. I also made sure this is shared on social media, so other consumers don't have to go thru this nonsense. I have been informed by this site Consumer Affairs that this is my last reply. You have my contact info and choose not to respond. This company has had many opportunities to resolve, but they are sorry. The issue has been left unresolved
Update 9/17/2019: I had purchased a couple of 3D T-shirts back in July. I noticed the shirt didn't fit right. The other shirt I purchased did. Both shirts were the same size. I believe the shirt may have been mislabeled as large. I contacted Light in a box. They recommend I keep the shirt and buy a new one. This didn't solve the issue as now, I'm stuck with a shirt that's too small and no guarantee of getting the right shirt. I even measured the shirts and in fact different sizes.
Original review: This is simple. I purchased Shirts on Aug 3 and to date never received them. I inquired about a refund and was told no, while other staff give me the runaround. I will never do business with them again as customer can only be reach by Submit a ticket, that 1 day to get a response that leads to more questions.
Hi David,
so sorry for the trouble.
Please note you had put a different phone number and that might have created some misunderstanding with the delivery.
Now we've informed FedEx about your correct phone number. They will reschedule your delivery.
Please kindly be available at the phone if needed by the delivery guy.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19834856Thank you very much.
Reviewed Sept. 5, 2019
Beautiful dress, high quality material and really excellent handmade. I've never thought that it will be gorgeous as it is. I had many good compliments and I was really very happy customers. I started to tell all my friends about them. Thank You LightInTheBox!!!
Reviewed Sept. 5, 2019
High quality product. Excellent service. Fast shipping. I highly recommend my positive experience. Any questions will be answered in less than 24 hours. Believe me I am very happy with LITB. Thank you so much for everything!!!!
Reviewed Sept. 4, 2019
Hello! Last weekend I was trying to help a distant friend, and placed an order for some goods. Nothing special just some computer screws and parts he would need. He helped me once and I'm trying to return the favor. Long story short, this site simply took my email address from my PayPal account and registered me (without my consent) using my friend's name and delivery address (we are not even from the same EU country). I did not create an account nor did I want any, all I wanted was to order some things to some address, plain and simple.
There is simply no option on the site to contact customer service anything else but:
- Change Shipping Address- Check Your Order Progress
- Custom Duty Issue
- Cancel Order
And there is also no option to delete my account (can't even change the e-mail address to his without confirming mine first, what I will definitely and obviously not do).
This is all very illegal here and a clear violation of the European customer protection and GDPR laws. This organization is using my personal information without my consent, and denies me all the options to take actions against it. I want the products I paid for and I want all my personal information deleted immediately, except the delivery name and address, that's all what is needed, nothing else. Ui.: I won't even start on the "Priority Line (4-7 business days)" shipping option I chosen, which apparently means that they will only ship the goods after 4-7 days and not deliver them like how any other respected online store would for the same price.
Hello Ika,
Sorry but we could not understand well. Have you placed an order or not yet? If you have, it's normal that you have had an account created as it's necessary to follow the status.
You may provide the order number and tell us more about the issue encountered. Thank you
Reviewed Sept. 4, 2019
Ordered a cycling top and it came quickly and was very happy with it so I ordered 3 more cycling products and cannot wait to get them, I would highly recommend this company to anyone wanting to order some nice cycling clothes and products.
Reviewed Sept. 4, 2019
The t-shirt came very quickly, very well packed and the quality of the product, the size and the design was amazing. Totally satisfied. Will probably come back as soon as possible to get more products. Met the website at a Facebook ad, and I got impressed with the variety and style of the products. Very good! Just keep doing the good job.
Reviewed Sept. 1, 2019
I ordered and paid, a polo shirt and shirt, and I did not receive any shipments. They claimed that the shipment was delivered to me, but they did not want to send me any proof - the delivery note-delivery note or something! This is an extremely problematic and unreliable firm. When I asked for a refund, they refused to answer me anything or returned the money.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that you did not receive the package, even though the online tracking showed it was delivered on 2019-08-21. We apologize for the inconvenience caused.
We have asked our logistics department for help to track your package and are waiting for their feedback. Once we get the checking result, we will get back to you and provide solutions accordingly.
I had conducted new Ticket ID =19832261 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 29, 2019
If I could give less than 1 star I would. Major delay getting what I ordered and I requested 3 day delivery, not worth it. Wanted to return 2 of the 3 items I purchased and was told I requested made to measure, which I did not. They are insisting even though the receipt does not say this. This company is horrible!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
In general, what we mean for tailored or made to order clothes is clothes made by hand by our tailors. It does not matter if you choose regular size, you're still paying for a tailoring service. This is explained in our website under the return policy and on the made to order clothed dresses.
Please note that tailored clothes are still totally covered under warranty. That is we take full responsibility for any error of the tailor or other quality issues.
However, we cannot accept any return for personal reasons for free. The reason is that you still must pay for the manpower if you chose a non-in-stock dress. That cost is not refundable for personal reasons, sorry.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 28, 2019
Updated on 10/26/2019L Have tried to get a refund for items without any success. Have complied with all company instructions. They admit that their contact information is not good as well as their refund system. It is now more than 60 days since I returned goods and Light in the Box have closed my order without a refund. Most of the complaints about this business are about refunds. They don't have a refund system. They hope you will just give up. If I could give this company minus stars I would. Disgraceful.
Original Review: I wish to return an item I recently purchase but the site makes this impossible. The return ticket can not be submitted until my email address is confirmed, but I have never received a confirmation email, and if I request one to be sent nothing comes through. I have purchased items in the past over the last 18 months, and all their advertising reaches my inbox without fault. I can not get in contact directly and their online chat support is never online. It seems to me that they are giving the image of allowing customer returns but make it impossible to do so. Consumer affairs seems to be the only avenue to contact them directly so I hope to get a response soon, but I am aware that this looks like a scam company.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood how to submit the ticket.
Please be noted the message you saw was just suggest you to confirm your email address at your earlier convenience. It did not means the ticket can only be submitted after the email was confirmed. Actually, two Return Tickets were submitted successfully before your email was confirmed. You will be able to find them in your account. We appreciate your understanding in advance.
As I truly value you as our customer, I had conducted new Ticket ID =19818800 in our ticket center and will help you resolve your problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 26, 2019
DO NOT BUY ANYTHING FROM THIS SITE!! The shoes I got is not what I paid for!! First of all, I paid for expedited delivery on August 12th and didn’t receive them until today, August 26th. 2 days after the wedding I brought them for. 2. I tried to cancel my order once I realized the shoes would not be here in time for me to wear them to the wedding and was told I would only get back $15 when I paid $50. $34 for the shoes and $15 for shipping, and the shoes don’t even buckle.... This is a scam!! I had to give it a 1 star in order to submit this review....0 stars from me!! I provided pictures. The 1st picture is what I was “expecting.” The 2nd is what I got!!!
Hello LaShawn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry to hear that. Please note your order was scheduled to be shipped out on 25 August. The delivery takes 3-5 business days.
From the tracking, we can see we shipped it our on 23rd and you got it on 26th. As a matter of fact, the parcel came much earlier than expected, not later.
Secondly, we apologize if the shoes are not as ordered. But from your photo, we cannot spot any specific difference from the item purchased: http://www.lightinthebox.com/_p6522467.html
Could you please be more specific on the issue encountered with the shoes?
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19823863Thank you very much.
Reviewed Aug. 26, 2019
I am very dissatisfied, invoice stated shipping costs however when I picked up purchase at post office I was forced to pay additional delivery costs which amounted to 50% of the cost of the purchase. Very dissatisfied. Sent an email to LightInTheBox but got no response from customer service. Would not recommend purchasing anything from this company!!!!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number so we can check and resolve your problem in a timely manner?
Please also upload a picture of the Tax Fee (the fee paid upon delivery).
Thank you for your understanding and cooperation in advance.
Reviewed Aug. 25, 2019
The experience with LightInTheBox started well with a fairly easy purchasing experience and prompt delivery. One of two bike jerseys fit well and were of decent quality. However they sent an Asian large instead of a US large for the second jersey. I sent in three tickets asking for an exchange, and their response was that my request was on day 20, and they won't exchange after 14 days. They were responding to my third request. I'm sorry but that's unacceptable.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood the size of our products. Please be advised our clothes are made based on our own size charts. So when you pick size L, it means "Size L in our size chart" will be shipped to you. Our size L is different from US size L.
You ordered both Jerseys in our size L. But please be noted they were made per different size charts. We provide the corresponding size chart on each product page. So even if Green Jersey fits, it does not mean the Black+White Jersey will also fit. We appreciate your understanding in advance.
But if you confirm the Black+White Jersey was made in wrong measurements, we apologize for that. We will help further check this problem. Once we confirm this jersey was made incorrectly, we will take full responsibility of it.
I had conducted new Ticket ID =19818942 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 23, 2019
Updated on 08/24/2019: Supervisor Fabio sent me an email promising to help if I furnished enough specific information to him. Of course I wanted to call his bluff, and I spent 3 hours getting bank information, account information, multiple ticket numbers and order numbers, dates ordered and received, and all the specific information for problems that were manifested over multiple orders and rewards. It turns out they won't accept my email due to no open tickets. When I went to my account, it looks cleared out of information. Communication is always one way with LightInTheBox. How can you resolve problems when communication is one way only.
Original review: The only thing that will return to LightInTheBox is a boomerang. But you must pay for the postage and you will get no refund. My orders with this company have problems piggybacked on other problems. Orders missing, no refund, fake address, no phone number, no working chat, no ability to solve problems, deleted internal tickets, incorrect size charts, customer service routinely telling customers to find someone else to wear clothes that are unacceptable, and a tendency to blame the customer, the carrier and other departments at LightInTheBox.
Their favorite way to handle complaints is to tell you to give them an order number and they will get back to you later. The truth is they will tell you everything has been resolved, but you can be sure it isn't. Their first offer is to give you a 20% refund. Don't worry, you won't get it even if you accept. You get one response from them (if that) on this site and you are done. But look at your account and see that nothing has changed. What do you do then? They just kicked your can down the road. Good Cop, Bad Cop. Your proverbial can is kicked down the long and winding road.
My order was sent back to the address I received from PayPal, because LightInTheBox would no give me an address. As it turns out that package could not be delivered. I found a reward on my site that was almost equal to the postage I lost on that order. So I decided to place another order to use the reward. The order showed up with the reward being extracted from my total. I cancelled it within 5 seconds and never got any refund, even though LightInTheBox took the money out of the bank. A message came on the screen to say an order cannot be cancelled. Also an email from LightInTheBox said in an email and on their website that the order was a go and it would be using my refund.
After two months I realized the order would not be sent and the reward expired. Then I requested the refund be put back on and my order completed. Of course that didn't happen even though my request has been resolved, at least according to LightInTheBox . When they consider you ticket resolved, you have no other way to communicate with them.
Any time I send an email to LightInTheBox (using the return email on the many promos I get from them, they answer to say my request cannot be linked to an open ticket. Also once a ticket has been closed there is no further discussion. They has sent me an email telling me the case has been resolved and further action will be taken by a supervisor. There is no supervisor and there is no way to talk with him.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 21, 2019
I'm most disappointed with my purchase of hiking clothes. The quality is so poor none of us wants to wear them, not quite what was shown on the website and now I've no way of contacting them to return the item, as my order wasn't showing in the personal center. Can't submit the ticket and request return address on the website. Customer service is unresponsive and remains offline and nobody responded to the email I send. There was nothing mentioned about extra duty charges and no docket in the parcel. I will never use Light In The Box services again and will make sure none of my friends get caught like I was.
Hello Karolina,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. Please note that after checking your order we could see that you raised no tickets so we were not informed of the problems encountered.
We apologize if the quality of the goods did not meet your standards. Please upload a photo of the issues or faulty parts and once confirmed we'll immediately activate your warranty.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19807801Thank you very much.
Reviewed Aug. 20, 2019
I ordered a canvas as gift on July 25th with a 4-7 business day delivery. The package should have been delivered on August 2nd at the latest. I contacted the customer service on August 8th and received a pre-written answer telling me the incorrect used Postal Expedited and that my package will arrive by August 18th at the latest. On August 19th still nothing, I opened a new ticket and received the exact same template answer telling me this time that my package will arrive by August 28th at the latest. I contacted PayPal to stop the payment. Never using this site again, cheaters and thieves.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Aug. 19, 2019
There are two major problems with this seller. First, the photo display doesn't match the product. It presented enlarged, so it creates a false impression. The second problem I'm dealing with now is that I cannot return this item. I already exchanged emails with the rep, who offered me everything from keeping this item at 50% or donate it except what I want the most - RETURN this item and not be a victim of this scam!!!! My problem is still unresolved!
Dear customer,
We are delighted to help. As for your case, could you please firstly advise us with your Order Number?
We will further check your case and then provide a proper solution for you accordingly. Thank you for your understanding and cooperation in advance.
Reviewed Aug. 19, 2019
I ordered 3 fans, for my holiday this Wednesday, and they came today. However, mine which was the green fan came broken. When I opened the box all the pieces were everywhere like someone at the broke the fan initially. The battery was rammed into the fan by somebody, so I can't get the battery out. The actual fan does not work, and a piece is missing which is the string you attach your hand to. I'm so upset that I cried a few times. I spent so much money on these for them to come late and one come broken. I've sent emails but they are not responding, and according to my Consumer Rights Act I want a full refund. I'm really upset I thought LightInTheBox was a good online shopping site :( and I'm scared I'm not going to get my money back when my fan came broken.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the Green fan is not working and all the inconveniences it may have caused. We will take full responsibility of this problem. Please don't be worried.
We also feel sorry that you misunderstood the shipping time of your order. The promised shipping time of your order was 4-7 business days, which was equals to 5-10 calendar days. Your order was shipped out on 2019-08-09 and delivered on 2019-08-19. So it was not delayed in shipping phase. We appreciate your understanding in advance.
I had conducted new Ticket ID =19799996 in our ticket center and will provide a proper solution to fix the problem with Green Fan. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 18, 2019
My husband ordered 2 jackets to this site LightInTheBox. We already paid for insurance and shipping and when we pick up at the post office they charged us again for the shipping because this site did not pay for the shipping. It means we were double charged with the shipping fee! What a scam site! Never ever trust this site! The items is not even worth for the price! It looks like its only 5 dollars worth of jacket. What a waste of money! Never go on this site! (Order#**) Cristina from Calgary.
Hello Cristina,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry for your experience. We believe that you might be unfamiliar with tax insurance.
Being an insurance, it offers a refund if you're charged with a customs fee.
But have you contacted us to redeem your refund? Because we cannot see any tickets, sorry.
In this case, we recommend following up with us with your tax receipt so that we can apply the refund for you.
Thank you very much for your kind support.
If you need any further information, please let me know and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19799207
Thank you very much.
Original Review: Aug. 17, 2019
Had an order #** which my shoe came scratch, was told I would receive a 30% item’s value REWARD (coupon) for my next purchase. I agreed to this, have not received this Coupon yet. Been going back and forth with customer service and they are not reading my messages, just sending pure scripts, not solving the issue. Don't offer things that you are not really going to provide the customer with.
Hello Khadine,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I am sorry to hear that. I've applied a reward 9 USD worth which will be available on your account in 24 / 48 hours.
Thank you very much for your kind support.
If you require any further information, please drop me a line and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19799198Thank you very much.
Reviewed Aug. 16, 2019
Claims to ship within 5-7 days. But... behold.... label was created but not shipped based on tracking and then no update was available so that means it was never handed off to the carrier. Label created from 8/9 and it is now 8/16 and still shows label created.
Dear Customer,
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please be noted the promised shipping time of your order is 4-7 business days. Please understand "business days" are not calendar days, the weekends are not included. So for your package, delivery normally takes 6-11 calendar days to arrive.
Your order was shipped via US Priority Line-LITB-Priority mail on 2019-08-10. The tracking number is 9405510200830317503149. Please also note the online tracking information will be updated slightly later than the actual shipping situation. It will only be updated once your package arrives in US. After checking, it show the online tracking of your package has been updated. The latest tracking information is on 2019-08-17.
Tracking Link: https://t.17track.net/en#nums=9405510200830317503149
Online update tracking information: [2019-08-17 23:20 HONOLULU HI DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in HONOLULU HI DISTRIBUTION CENTER on August 17, 2019 at 11:20 pm. The item is currently in transit to the destination.]
Your package has arrived in your city honolulu. You shall receive it before [2019-08-21], which is 11th days of shipping. Please be kindly waiting.
We really appreciate your support and understanding.
Reviewed Aug. 16, 2019
I have not received my order. When I tried to track my order. It states No Order found! However payment has been deducted from my account. I’ve also contacted the company to no avail. I would appreciate a response.
Hello Lorraine,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Your order was shipped out via UK Priority Line-Intel-valley on August 9, 2019. The parcel code is VC680042480GB.
Your item was delivered on 17-08-2019.
We hope you're satisfied with the product. If not, please contact us so that we can help further.
https://www.royalmail.com/track-your-item#/tracking-results/VC680042480GB
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19795258Thank you very much.
Reviewed Aug. 15, 2019
Do not order anything from this company if you need it by the time frame they claim. Both their packaging and shipping time frames have been significantly longer than stated. I have communicated many time with them and have put in trouble tickets. Every time I get some very lame excuse and they close the ticket with zero resolution. I even told them before they shipped not to ship as I could tell they would arrive late based on the processing delay. They shipped anyway. I can tell it will be a battle to return and get paid paid back. I suggest you trust very little of what they have on their site and what their customer service people tell you. It is clear they will say anything to get the product sold.
Hello Michael,
This is supervisor. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry to hear your expeirence wasn't enjoyable.
I can see you returned all your products back to us as you no longer needed them. Very sorry for the discomfort.
Please note the tracking provided by you shows your returning parcel is stil on its way:
> > > July 6, 2019In Transit to Next Facility
Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
https://tools.usps.com/go/TrackConfirmAction?tLabels=UH018568070US
As soon as your parcel is received, a refund will promptly be arranged.
Thank you very much for your kind support.
If you need any further information, please contact me and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19793400
Thank you very much.
Reviewed Aug. 13, 2019
The company sent the requested items via the WRONG delivery method, resulting in delivery to me a week after promised delivery - too late for me to use. I had to challenge the charge with my credit card, and I am still waiting to receive the promised refund of my return shipping costs - 2 months later!
Hello Kim,
sorry to hear that. Please, could you tell us your order number so that we can review further your case,
Thanks
Reviewed Aug. 13, 2019
Purchased a chandelier from LightInTheBox. Was in process of remodel. Opened box and of course, I should have known it was made in China. Only one half of the parts and pieces needed was included. Contacted LightInTheBox and was told, due to my passing the 14 day limit on returns, as the person said... "You're out of luck. We will not accept a return, and we will not supply the missing parts." DO NOT WASTE YOUR MONEY on cheap made crap from these thieves.
This is Customer Service Supervisor from Lightinthebox. I am sorry to hear the order you received was incomplete. But I regret to tell you that your order has passed 30 days warranty.
Based on our return policy, we can arrange reshipment or accept return if the item has "missing parts" problem within 30 days from the day of order delivery. It was found you received this order on 2019-01-23, which was 7 months ago. So normally we could not process any return or reshipment for you any more.
However, as I truly value you as our customer and do really want to help you, I'd like to handle your case specially this time. I had conducted new Ticket ID =19795746 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 13, 2019
My husband ordered a men's Large biking shirt, we followed the size guide on the website. It look a very long time to receive the wrong item, it was marked US S /AS L, this shirt would fit a small child. After several long, extensive e-mails telling us to send it back to China, or due to the no expense to donate or give to a friend, they had no intention of correcting their mistake. This is terrible! They represent bait and switch, I actually was in shock reading the non-return suggestions. Please do not order from this company. Buy American, they stand by their products.
Hello Cindy,
sorry to hear you've had a hard time in choosing your size. Please let us know your order number and we'll check your case, thank you
Reviewed Aug. 10, 2019
Fraudulent! I wish I had read all these bad reviews first - LightInTheBox does indeed sell absolute junk, and has the worst & most devious refund system I have ever come across. It guarantees you will lose both your money and the very poor quality items they send you. When received, the XL sized shirts I ordered would hardly fit a child....and from there on the process "went downhill" until I lost my money. They are an extremely poor advertisement for China's online shopping presence. NEVER, ever, buy from LightInTheBox!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry that you were unsatisfied with the order received. We are sorry that you were unsatisfied with the order received. Please be advised that all our clothes are made based on our own size chart. As our size chart is not Australia size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small.
Normally we'd like to help you return the order. But please be noted all return requests must be authorized by our customer service team. After we approve your return request, we will send you a Return Form and RMA Codes.
But we regret to find you that you returned this order without our approval. Please be noted usually our team will not be able to process any returned items without a product return form. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Also we state that Returning packages without prior approval from LightInTheBox will halt or delay your return.
However, I can fully understand your disappointment. As I truly value you as our customer, I'd like to deal with your case specially and offer you following new solution:
We have not received your return package. But if we can receive your return package successfully and confirm all returned items are in original condition, we'd like to process refund of products' price for you in a timely manner.
I had conducted new Ticket ID =19779985 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 8, 2019
Bought duty insurance but can not get it refunded now. Such a frustration as I keep sending them the scanned JPEG of the invoice and below 2MB size per their requirements and keep getting a stupid message from them to send the same again and again. No one to talk to. Won't be trusting anything from China ever again. Guys do not waste your money and time with these stupids and cheaters.
Hello Ajay,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We're actually confused by your message, you raised one ticket (#19757359) only and asked a refund of the tax, we asked you a copy of the receipt (required by our insurance company) and then you attach it in reply. So we made a refund after that. We could not find any endless or repetitive message so we're not able to identify the issue you mentioned, sorry.
As indicated, The refund of 39.74 CAD will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you need any further information, please drop me a line and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19777730Thank you very much.
Reviewed Aug. 6, 2019
I ordered 3 cycling outfits for my son. One of them was too small so we decided to send it back. That's when the problem started. I sent the item back to China at great expense. We sent it within the 7 days LightInTheBox stipulates. We had confirmation that the item was received. We paid with PayPal so should have had an immediate refund. Over a month later we are still waiting, all texts are going unanswered. If you see this Selena from Customer services my order number is **. RMA code: **
Hello there,
thank you for your message.
We're afraid we might have been misunderstood. Your returning parcel results still in transit and we'll be happy to issue a refund once it's received on our end, as indicated on your return form.
You may reach us on your ticket 19768124.
We appreciate your patience,Thank you again for your attention
Updated review: Aug. 12, 2019
I did make orders which I have never received. But I am glad to announce, that I have received my refund within a period of one week. Thank you LightInTheBox customer services. It is recommendable.
Original Review: Aug. 3, 2019
Worst experience, do not even deserve one star. I have ordered 3 dresses that I have never received up to day. This so called Fabio keeps on telling me how the address was unmonitored. Whereas from the first place the orders where to be picked from local post office, how can that be unmonitored. PLEASE people out there stay away from this fraud Chinese website. It is just a scam. I demand my money to be refunded (700kr) all in vain.
This so called Fabio keeps on playing with words like "unmonitored address", "tried to deliver at your address", "that I was never home", “check your local post office". What should I believe, this shows how incapable you are. I have wrote several email all in vain, no contact whatsoever. Cheap things are expensive. My dresses were summer use, and the summer is soon over here in Norway. I never been swindled on the internet like this LightInTheBox. Can someone out there help me. How do I get my refund and I do close the chapter????
Dear customer,
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We promise we will improve our shipping service.
Please understand we will only process refund after we receive the return package. We've just checked and confirm we received your return package today. We will arrange a full refund as promised for you immediately. It normally takes 5 business days for the refund transaction to complete. Please be kindly waiting.
If you have further inquiry, please keep in touching with us by replying the ticket 19747208 as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 31, 2019
I had a very bad experience with this company. Like others, I too took a chance despite all the bad reviews. I ordered two dresses for a special occasion. My package never arrived and on contacting the customer support, I was told that delivery has been done and did not respond any further. There is no delivery confirmation whatsoever. I lost my money and am never going back to them again.
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will further check what caused your problem and then find a proper solution to fix it up.
Thank you for your understanding and cooperation in advance.
Reviewed July 30, 2019
Fake Motorcycle Safety Helmet! Avoid this company! Disgusted at quality of inferior goods supplied, poor quality, extremely lightweight plastic with no protective quality. Sure wouldn’t pass any safety standards. More like dress-up toy! Took 3 weeks for delivery. No tracking was available either from China or UK, (wasn’t aware was buying from China) box arrived from UK address without customs label!
On applying for return informed I am only being offered original cost of helmet and have to pay both delivery and return postage to China and only on Proof goods received and checked shall I receive refund!! China has no tracking!. Customer services says exactly as advertised!!! Repackaged/posted at UK distribution centre. Trading Standards / Police Intellectual Property Crime Unit (PIPCU) Need to stop these dangerous Helmets from being advertised/entering our country!! UK distribution warehouse Unit 1 Comus Street, Salford, Manchester M5 3BQ.
Dear customer,
We apologize for the problem. Could you please advise us with your Order Number so we can further check your problem? We will then see if we can offer a better solution for you.
Thank you for your understanding and cooperation in advance.
Original Review: July 29, 2019
Updated on 08/03/2019: I haven't gotten my order, My "Package" keeps getting pushed back further each time, I paid for this on July 22nd. Now here's some added information. This is a damn present for my nephew who collects these things and to find some that's affordable is beyond amazing. But nothing like this comes without strings attached, I just didn't know the strings attached would be not actually getting anything you paid for, even at the TIME you estimated and paid for... Why did I even pay extra for the supposed to meet I would get it, if it wasn't going to arrive?
*I was also Damn near promised I would get it by August 2nd. The estimated time was 8:00 pm, I waited all day and constantly checked downstairs. I've been doing this from July 30th-August 2nd*. Now I'm just tired.. So tired, I am never one to order online to untrustworthy companies and this.... Isn't cutting it. Now it's either I wait an entire ** weekend and still may not get it. Or I file a dispute try for a refund that I still may not get. Thanks for nothing.
Original Review: Please help me, the tracking for my packages is not working well, and I live in the upstairs apartment. I have grabby neighbors who steal mail. So I NEED to know the date or expected at least for my package. I paid July 22nd and it said 3-4 days I paid for that as well, it's way past that. Please I will change my 2 star to a 5 STAR if this goes well.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be noted all our products require processing time before shipment. Your order was shipped via US Priority Line-LITB-Priority mail on 2019-07-26 . The tracking number is 9405510200830305721425.
Tracking Link: https://t.17track.net/en#nums=9405510200830305721425
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
The promised shipping time of your order is 3-5 business days, which is equals to 4-7 calendar days. So you shall receive the package no later than 2019-08-02, which is 7th days of shipping. Please be kindly waiting.
As I truly value you as our customer, I also had conducted new Ticket ID =19751278 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you don't receive the package by 2019-08-02. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 25, 2019
I did not receive my goods yet. Goods were send on 12/06/2019 with a wrong address by supplier. I corrected the address for the handling agency in Germany, they refused to send back until I pay for shipment. I paid 4.24$ more on 08/07/2019 for resending. But nothing was received until now, 25/07/2019. No answers on my e-mails. Shortly and surely I can say: Bad service.
Hello Knidi,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry to hear that. Please note we've received your request and we've arranged a full refund of the order amount and fee paid.
Thank you very much for your kind support.
If I can do anything else for you, please drop me a line and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19743402
Thank you very much.
Reviewed July 23, 2019
Purchased some LED lights. I had no idea it was coming from China or I would have purchased from a different site. Took over a month to deliver. All courier correspondence in Chinese only. Lights are ok. Not happy that they did not disclose upfront that the goods are coming from China.
Dear Customer,
this is a supervisor from LightInTheBox.
I feel sorry for the discomfort. Please note you chose the Airmail method, which is our cheapest but slowest one, taking 10-22 business days.
We offer Standard and Express methods for faster delivery.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19739242Thank you very much.
Reviewed July 22, 2019
I received two bath mat sets paid full price. They are now on sale. The products very poor quality. I am waiting on fortnite shirts and sweats outfits and two women’s blouses. It has been months and months. I would like a refund at this point. **. Order number **. This has been way too long to wait and the items are still for sale on website. Please advise.
Dear customer
We apologize for the problem. It seems that you referred to TWO orders, is it correct?
Please be noted the order number "204251102561783 " you provided was invalid. Please double check and provide us with correct Order Numbers. Please also advise us more details about problem for every order. We will then try our best to help you resolve the problems.
Thank you for your understanding and cooperation in advance.
Reviewed July 22, 2019
I purchased 2 pairs of binoculars from LightInTheBox (order # **) and they arrived in 2 boxes in a plastic bag direct from China. Upon opening the bag I noticed that 1 box had been crushed and the binoculars inside were damaged. They offered to refund the cost of the binoculars and the cost to ship it back to China but then they closed the ticket (ticket # **) and I never received a refund. Tracking is not available in China from the USPS (# **) and I mailed the binoculars back over 1 month ago (June 15th 2019). Be warned that if you receive damaged goods and you decide to return them, you will most likely never see your refund nor the cost that you paid to ship the returned goods. Caveat Emptor - Buyer Beware!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be advised that we can only process refund after we receive the return package. After checking, we haven't received your return package yet. This is why we could not process a refund for you now.
Could you please advise us the Tracking Number and website link to track so that we can track the return package for you?
I had conducted new Ticket ID =19735037 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 21, 2019
Both shirts ordered were delivered with wrong size, eg M instead of XL. Obviously the shirts are unusable being far too small to fit. Complaint ticket raised but this was closed without any refund offer and dismissed with the unhelpful and irrelevant statement that: 'Please understand that the products are made according to the size chart on the product page.' So $30 wasted.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After reading your review, it seems the correct size you need for the shirts was "XL", is it correct? If so, we regret to tell you that you ordered wrong size for both shirts. You ordered size "M" for both shirts. We are afraid that you might order wrong size by accident.
We'd like to help you resolve this problem. I had conducted new Ticket ID =19728990 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 18, 2019
Ordered shoes on July 3 with "expedited" shipping 4-7 days - would equal about July 10. Did not process the order until July 8th - no explanation. Item received AFTER event needed. Item was off color, too small. Insisted on pictures to prove issues? Then advised that shipping was their time, and that I would be responsible for cost to return them to China! Bad business practice, deceptive, and the quality of the merchandise equal to that of the Dollar Store - well...perhaps not that good! Save your time and expense - spend your money on US products from US companies - Total RIP OFF!!!
Hello Susan,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the discomfort. The shoes you purchased have a processing time of 7-9 business days, as shown on the product page.
From what we can review on the tracking link, the parcel was actually delivered within the Standard time frame.
https://t.17track.net/en#nums=94055******304
We are sorry the shoes are not fitting. You ordered US 9, which is suitable for a foot length of 10 inch.
https://www.lightinthebox.com/index.php?main_page=size_guide&pid=7076360&tid=207
If you found that the shoes were sent to the wrong size, please upload a photo. Once confirmed, we'll cover any cost as indicated in our return policy.
Thank you very much for your kind support.
If you need any further information, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19722440Thank you very much.
Reviewed July 18, 2019
Please stop emailing me, you are very annoying sending several emails a day!! I do not wish to receive emails from such an appalling company. Trying to get through to customer services is ridiculous. Your website does not allow me to unsubscribe from your emails, I’ve had no response from customer services so you keep harassing me with unwanted emails. STOP NOW.
Dear Customer,
We are very delighted to help. You may unsubscribe from our emailing list by following the steps below:
1 Login at http://LightInTheBox.com and go to "My Account"2 Click “Email Subscriptions”
3 Click all “Never”, “No”, “Unsubscribe All Emails” buttons
4 Click “Update” button.
Please note: it may take up to 48 hours for these changes to be applied.
Should you still receive any email from us after 48 hours of unsubscribing, please D.M. us with your email address so we can help you further in this problem.
Thank you for your understanding and cooperation.
Reviewed July 12, 2019
Quality of the dress is shockingly terrible. The fabric feels extremely cheap and the cutting of the dress looks different to what it does online. Their customisation is a waste of money. They are highly inaccurate. The measurements I had specified was different by around minimum 2.5 inches and maximum 6 inches! The return policy is a SCAM! They do not follow company specific return policy to give a refund. Do not buy from them. It's a waste of money & time & good luck dealing with trying to get a refund.
Hello Cat,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We feel really sorry you don't like the dress.
We'd like to know more about the measurements you mentioned were not correct, as it was not very clear from the photos.
Please note we don't accept a return of tailored dresses for personal reasons. Exceptionally, we can accept it this time only. You may return the dress for a price refund in case you're interested.
Thank you very much for your kind support.
If you need anything else, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19707670Thank you very much.
Reviewed July 12, 2019
Two items (of two ordered) turned up damaged. They promised a refund of both the item, the initial delivery cost and my return postage (close to 20 GBP for postage alone both ways). The item has been refunded but not my delivery, I am out of pocket 20 GBP. No reply to my follow-up emails at all.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 12, 2019
I purchased a dance costume and received it in about 3 weeks from time of order. I used the measurement size chart to match my size prior to ordering, so it should have fit. I ordered the costume and mind you I had to order a much larger 3XL size than normal thinking it would fit. I am a size large/XL in regular clothes. It doesn't fit at all. I been unsuccessfully attempting to return the item. I eventually found the ordered item with difficulty in My Orders. I could not even login easily. The website kept booting me out. I wrote the return request but it Never would upload even with the photos to prove my point.
I've tried at least 10 times, seriously, going through the same process to no avail. Absolutely frustrated and upset as this is wasting so much of my time. So much for the return policy that is offered. Ridiculous! I want my refund and a return the item with a return label and address to send back. Customer service chat is Never Available at any time of the day, period. So forget about trying to text/talk to a human. I will never order from this website again. Be warned, find another place for ordering.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 12, 2019
Order Number:**. Placed Order Date June 01, 2019. Tracking Number : **. Shipping Method: Postal Service - Tracking (10 - 22 business days). Placed a ticket on July 2 asking why package details have not been updated, they asked for patience & closed the ticket. I opened another ticket on July 11 asking for details on delivering package. I received a response to have patience & wait until August 8th to receive my package! I would like a full refund! If this is not resolved in a few days I will pursue this with my credit card company so they can take it up them directly.
Hello Anna,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
First I would like to apologize to you for the unexpected delay.
Your order was shipped out via ChinaPost-track-Bao Tongda on June 9, 2019. The parcel code is RV934852072CN.
I am very sorry to inform you that your package might be slightly delayed.
Since it was shipped out by Airmail, it needs to be transferred among several countries through their local post offices. Also, it will get through Customs Clearance, and some facilities may require more time for the officers to open and check it. I need to mention that any bad weather or strike could potentially affect the delivery time.
Our Logistics manager told us that most delayed packages get delivered to the United States within sixty days. More important, our manager will be able to submit an inquiry to the carrier in the remote case you should not have received it by that date.
For this reason, it's really likely that you will receive your package before August 8, 2019.
Would you be willing to please wait some extra days? I am so sorry for you waiting longer than expected and I hope you may understand it does not depend on us.
Please allow me to assure you that we are a very professional online shopping store. We totally care about our Customers: this is why we have been successfully running our Company for over 10 years. We owe it to our Customers who in the end are always satisfied with our service. This is just to say that we will always take full responsibility for any issue of your order, you have nothing to worry about.
If you do not receive your package by that day, please just contact us again or raise a new ticket. I promise that we'll file a case with the post office to check where your package is and why it hasn't arrived to you yet.
You may also try contacting your local post office to inquire about it with the reference # RV934852072CN.
Thank you very much for your kind support.
Should you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19707657Thank you very much.
Reviewed July 11, 2019
I purchased two products which were not fit for purpose. They promised to pay full refund on return of products. I did this at my own expense and three months later after several email messages and promises by them to pay the refunds...they still have not paid me any money! They are difficult to contact and basically being in China...you can kiss your money goodbye! Don't touch them with the proverbial bargepole. Deal with UK based companies only is my lesson from buying from them.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed July 8, 2019
This website is a scam. Do not order from this website. I have made an order and the shipment details state 4-7 days. I was send tracking information that did not work and it is now 4 weeks and I have still not received my package and customer service are only responding with standard templates. DO NOT ORDER FROM THIS WEBSITE!!
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the shipping time of this order.
Please note the shipping method you chose for this order was "EconomyExpress". It usually takes 4-7 business days (5-11 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
Your order was shipped out via UK Priority Line-Intel-valley on 2019-07-01, with the Tracking No:VC677909641GB. So it's normal that you still haven't received the package because it's still in transit. You shall receive it before 2019-07-12, which is 11th days of shipping.
We've just checked and it shows the package has arrived at your local Post Office. It will be delivered to your address very soon. Please understand it is not delayed.
Tracking Link: https://www.royalmail.com/track-your-item#/tracking-results/VC677909641GB
Online update tracking information: [Wednesday 10 July 07:16am Due to be delivered today by Salford DO]
I also had conducted new Ticket ID =19700586 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 8, 2019
Beware of the merchant that is located in China. They shipped me the wrong size shirts and refused to rectify the situation. They expected me to pay for worthless items and failed to understand the importance of customers who drive their business. I have never dealt with a more ignorant or belligerent group of customer service representatives. They basically steal from consumers.
Dear Customer,
Thank you for your message.
We feel sorry the clothes aren't fitting.
Please be reminded you ordered a size M based on our size chart: https://www.lightinthebox.com/download/ca24c997-6a8f-4f73-b3e2-3a510eb080c1
We do not cover the postage for non-quality issues. For quality issues, we do.
As explained you may compare the cloths measurements to our size chart. Should you find any discrepancy, please let us know. We'll investigate and, if the issue is confirmed, we'll cover the postage.Please return via traceable local post office by following below instructions. We will arrange the refund for you as soon as we receive your returned package.
Attention:1 Please ship the package out within 7 days, please understand that we'll not process the refund if the return period expired.
2 Please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise, we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:
Return address and download link:DongguanWarehouse：
https://www.lightinthebox.com/download/99332604-1699-4477-b5da-e54aa830614d
The ORDER NUMBER is 1906210233287288RMA code: 7010000
7010001
Note:1. If you want to use the original package to return, please REMOVE the labels which can show that the parcel first arrived from China and the STICKERS which says that the product must be customs cleared.
2. Pls kindly note that you need to return the products to our China warehouse, and the return postage is at your cost due to your personal reason. Thank you for your understanding in advance. We advise you to use the cheapest trackable shipping method from your local post office.
3. Please kindly note that we have a Quality Assurance on your return package, we’ll arrange the refund/replacement for you after confirming the return package is in its original condition and has the problem you mentioned. Or the return will be denied.
Please make sure the returned item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.
If any further questions, please do not hesitate to contact us.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19690074Thank you very much.
Reviewed July 5, 2019
Updated on 07/26/2019: It is over 3 weeks and I STILL HAVE NOT HAD ANY CONTACT with this company. The time for a refund or exchange is very nearly up. I have NOT been able to correct my email address on their site either. I think I will be stuck with an item I can't use because there is NO COMMUNICATION between the company and me.
Updated on 07/18/2019: I am still waiting for a response from anyone at LightInTheBox. The 30 days will soon expire on returns/exchange and no one has contacted me. I still don't know how to reach them and have my email address with an error.
Original review: I purchased a blazer and have been trying for the las 4 hours to get in touch (by phone and online) with anyone in Customer Service. The phone number listed 1-877-745-7267 does not belong to LightInTheBox. Every time I have gone online I have NOT been able to get anything resolved except to get pop ups for PDF converters. I have also Googled the return address on the package and found it to be an apartment building in Jamaica, NY not a business address so no chance of getting a phone number there. I have also tried to correct my email address and have been blocked from doing this as well. DO you want repeat customers or not? I want an EXCHANGE or REFUND ASAP. My Order #: **
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed June 26, 2019
Updated on 07/06/2019: Received the wrong size shoes. Received authorization to return them and did so following their instructions exactly. Heard nothing for a month and then posted a bad review. They referred the complaint to CONSUMERAFFAIRS. Through them I got a response from "Supervisor Fabio" telling me to return the shoes. Obviously I can't return them again as I already did so a month ago. LightInTheBox.com is a joke.
Original review: Ordered a pair of US size 10 shoes. The shoes that arrived were size 6.5. When I complained, LightInTheBox said they shipped the size I ordered. Sure LightInTheBox. At the age of 72 I got my shoe size wrong by more than three sizes. Nope, sorry. You shipped the wrong size. LightInTheBox sent instructions for how to return the shoes, which I followed precisely. I even used scissors to cut out the return address and glued that to the package so there could be no error. More than a month has elapsed since I returned the shoes. No word from LightInTheBox.com.
Reviewed June 25, 2019
Update: 07/09/2019: On June 29, 2019, I agreed upon a partial refund of half the cost of the dress and I would keep it and fix myself. Light in the Box told me to give it up to 5 business days. Today is July 9 and still no refund. I went on their website and they have not only closed my ticket, they have closed my order so I can't contact customer service about it. Also, my negative review of the dress does not show up unless I log in as myself. When friends of mine look at the dress description on the website, there is nothing but glowing reviews. I looked at over 30 other dresses and not one had below a 4 star rating. Not one! This leads me to believe they purposely block negative reviews to deceive buyers. I have filed a claim with PayPal and hope to recoup something through them.
Original review: The only thing nice I can say about this dress is it came on time. The dress I received is very little like the dress they show in the picture. For one thing the dress is not a true black as pictured but closer to a navy blue because the black is faded. Also there are white ribbons running throughout the dress that are pictured on their website as being either black or dark grey, definitely not bright white. These ribbons are to gather the top skirt of the dress but several broke when I gently pulled on them. The ruffles on the dress they picture are wide and the collar is tall but the dress I received has thin ruffles and a short collar. The bottom of the skirt is not hemmed either. It is serged which is what is done to fabric edges to keep it from fraying but not used as a hem.
Customer service has been anything but helpful requesting the same info over and over which I send but they keep claiming to not receive. Also my negative review of this dress is no longer on their website, only positive reviews. I spent over $105 on a dress which is only worth at best $35 as a Halloween costume. I have finally had to file a dispute with PayPal to try to get my money back and so far, they have ignored it as well. I have purchased from companies in China similar to this one and never had a problem. This one had been an absolute nightmare.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the problem and all the inconveniences caused. We will take full responsibility of our problem. Please don't be worried.
Please also be noted we did not received any photo from you via the Ticket. But now we are able to check the photos you uploaded here. I had conducted new Ticket ID =19657877 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 24, 2019
1 week ago I bought some tattoo goods. I paid from my debit card. But this LightInTheBox did not send any mail regarding this yet. My money already went thru online transaction. That’s why it doesn't even show any record in my account also if I open it. It shows only the previous one which I had bought long time back. But there is not any record that I bought something. But money gone. This is fraud. I found my order number from Google history. I have proof that I bought it and paid it... But LightInTheBox is fraud... They took my money and did not sent any mail. This company doesn't even have any contact number. Can you believe it? Only you can contact through mail. Please don't pay online from card. If possible don't buy anything from this site. I need my money back. Or I need those goods.
Dear customer,
We apologize for the problem. We'd like to help you resolve the problem with our greatest effort.
Unfortunately, we are unable to read the information in your photos very clearly since the photos are very small. Could you please just write down your Order Number so we can help further check it for you?
Thank you for your understanding and cooperation in advance.
Reviewed June 21, 2019
I've purchased from this company on three separate occasions recently, all men's shoe purchases for myself. The first time the shipping was outstanding. Multiple emails on my shipping progress and the goods arrived within 7 days. Not bad seeing it came from China. Unfortunately, the shoes were way too small for me. I'm a size 8.5 and have been for many years. I'm 57, so I think my feet stopped growing a loooong time ago. The shoes that arrived are size 42 which is supposed to be my size (8.5) according to their shoe size conversion drop down box on the web site. These things are tiny and I knew as soon as I opened the box and saw them that there was going to be no way they would fit. I did try them, but I had no chance of getting them on. Roughly $75 down the drain.
My daughter convinced me to try again seeing the shoes looked so nice, so, I threw caution to the wind and ordered the equivalent of a size 11, and paid extra to have them delivered in 3-5 working days. 3 days later my order was still showing "In Progress". When I raised a ticket with them on their website, they replied and said that my order would leave within 48 hours. So much for paying extra for fast delivery. 4 days later the shoes arrived -in a plastic satchel -loose (no box) as the first pair had arrived in. Upon opening it and trying them on I found that they fitted. However, being shipped without a box had allowed the shoes to scuff each other in transit, only minor scuffs but still scuffed. We're talking about high gloss "patent leather" shoes here.
Now, I've ordered again from them. I thought "the shoes are nice enough and comfortable to wear, I can live with the scuffs, I'll give it another shot". Once again I ordered size 11's and paid extra to have them shipped to me within 3-5 working days. After 3 days I checked them to see if they'd been shipped - "In Progress" the order status said. Once again I raised a ticket and was told it would be shipped within 48 hours. Here it is 9 days since I placed my order and the order status is STILL showing "In Progress". I really wanted this company to be my new go to place. Somewhere I could recommend to friends and family with confidence. My whole experience has been nothing short of bitterly disappointing.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed June 19, 2019
My message to anyone - stay away from stuff made in China. My daughter at school could of made a better job. Why bother selling stuff when you know it will get returned.
Hello Cresta,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry you're not happy with the products received.
After checking, I can see you requested a return on 2019-06-13. Please no worries: as soon as we receive your package back, we'll refund 17.42 pounds
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19653370Thank you very much.
Reviewed June 18, 2019
This was needed for a dance performance. It was ordered several weeks in advance. It arrived after the dance so we were unable to perform as anticipated. When we contacted them, which is a big problem too because there is no email address or phone number for support, they offered a discount too for us to keep the dress. When we accepted they replied that they were unable to give the discount and would not take back the dress. After more back and forth they said they would take back the dress to evaluate it for return. It's going back to China since they don't have anything here in the US. I doubt that we will get the return so I am taking it up with PayPal.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please let us explain the Total Delivery Time of this order. Please be noted the Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items was 4-6 business days (6-8 calendar days), which was stated on the product page. So your order was NOT delayed in processing phase when it was placed on 2019-05-10 and shipped out on 2019-05-17.
However, we realized that your order was slightly delayed in shipping phase. The promised shipping time was 5-10 calendar days (4-7 business days). Your order was delivered on 2019-05-28, which is 11th days of shipping. It was 1 days later than promised. We'll take full responsibility of our problem.
We are really sorry to find the previous representative did not handle your professionally. I will criticize him strictly. We will improve our service and try to avoid the same problem happens again.
In this case, we still would like to keep our original promise and issue you the partial refund to keep the order. Is that fine with you？
Or if you prefer to return the order back for a full refund, we are also willing to help. We can understand if you concern you might not receive the full refund. Please be advised after we receive the return package, we only take a quality test to confirm the condition of the items. So if you are sure all the items are still in original condition, please don't be worried. We promise to issue you full refund once we confirm the items are not used (except for trying).
As for your case, I had conducted new Ticket ID =19648018 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 17, 2019
I did not realize I was buying from a company in China with no US warehouse. Returned hat to China ($15 postage) to get credit to my credit card. They acknowledged receipt of hat and instead they created a credit towards a future purchase. After 3 weeks of waiting for credit to appear in my VISA, I went to their website and learned I had to instruct them to credit my VISA. What a sham! I now have to wait (who knows how long) for credit to appear on my VISA. Their website does not indicate anywhere that you are buying a product from China. This entire transaction has taken two months so far, and I still don't have credit for the product I returned at my own expense.
This is Customer Service Supervisor from Lightinthebox. I am sorry that you were unsatisfied and left this review. But actually all the information are stated in our Return Policy in knowledge base. Please let me explain it.
Please firstly check our return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
From the above link, you will find a section "Return address & refunds". From this section, you can see that we have clearly indicated that all the products need to be returned to our warehouse in China. We also indicate that any refund will be issued to your LightInTheBox Credit Account firstly. If needed, you may withdraw it to your original Card account by yourself.
And in Ticket 19598808, we also provided you "Store-Credit Withdrawal Instructions" on May 30th. We feel sorry that you did not read our policy or ticket carefully.
After checking again, we received your withdrawal request yesterday. Our financial department has issued the USD39.99 refund to your original Card account on 2019-06-17.
However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
I can fully understand your concern. So I had conducted new Ticket ID =19644429 in our ticket center and will provide a refund proof to you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 15, 2019
VERY POOR CUSTOMER SERVICE. Also, it is impossible to return the product, once received. They do guaranty easy refund but this is not true. I wasn't happy with what I received so I decided to send the product back for reimbursement. They offered me a discount toward to a future purchases if I was willing to keep the product but I could not use it so I said no to their offer. However they provided the details for this refund and suggested that this needs to be send with the most economical way so I did follow their instructions and sent the product back. Two months later I tried to contact them to find out a status for this refund, but unfortunately unsuccessful because they don't reply back to you. Yesterday, 5 months later, I received the parcel back with the sticker attached to it "overdue return". With that I figured that they will never give you money back so you stock with the unwanted product. I WILL NEVER BUY FROM THIS COMPANY AGAIN.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that your return package was sent back to you. We'd like to help you check what caused the problem. Then we will help you resolve the problem with our greatest effort. Please don't be worried.
I had conducted new Ticket ID =19639969 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 12, 2019
I ordered two security cameras in December. It is now June. I still have no cameras. I waited 8 weeks before contacting my credit card company and by then it was way too late to do anything about it. They seem to be located in China and I have discovered with a little research that I’m one of many thousands of unhappy customers and I suspect that the satisfied ones are fake!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number？
Please also tell us more details about your problem. We will then further check your problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Reviewed June 8, 2019
Very Poor Customer Fulfillment and Service. It is impossible to find contact information on the website. I cancelled an order within minutes BEFORE THE ORDER HAD BEEN PROCESSED which they say takes two days - and and they continued to process it. This demonstrates either poor software design - or the fact that they do not want to cancel orders minutes later. I have no way to get a hold of them - as they have no customer service contact information. I made the mistake of reordering the number of dresses I actually wanted so now I will have three. VERY POOR CUSTOMER SERVICE.
Dear customer,
We apologize for the problem. As for your case, could you please advise us with your Order Number so we can further check your problem？
We also feel sorry to hear that you felt difficult to contact us. But please be noted that we have a "Customer Service" button on the top of each product page. It is obvious. So you did not find that button?
After you click this button, you will be re-directed to the following link, from which you can learn how to contact our customer service:https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.
Reviewed June 1, 2019
Wish I could give this company zero stars! Absolutely awful service, DO NOT SHOP HERE!!! Ordered a pair of cycling shorts and paid a significant amount for them to be delivered within 2-5 working days (£7.29). I received them EIGHT working days later.... Due to this late delivery, I had missed the event where i needed them so wanted to return these items. They then make it very hard for you to return the items, you have to submit a form as to why you would like to return them and then they can approve it.
It took them SIX days to reply to my actual request and even then they did not give me a return address. They said if i don't return them i can have a discount off the price.. not what i asked for! Following from this they will not refund me the £7.29 i paid for the "speedy" delivery, apparently the 2-5 business days does not take into account processing time (thats stupid and misleading).. and you should only count that from the day it is shipped. Even with this in mind however it took SIX working days for the item to come, which is outside of the window i paid for. This company is an absolute joke, they take incredibly long times to reply to your complaints, and do not take you seriously. I WILL NOT BE SHOPPING HERE AGAIN and advise that you do the same!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, we afraid that you misunderstood the shipping time of this order. Please kindly note 2-5 business days is only for expedited shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 2 business days, which was stated on the product page. This was why your order could not be shipped as soon as it was placed. Next time, please kindly check the processing time of your products before you place the order.
However, we regret to find that your package was delivered on the 6 business days of shipping, 1 days later than promised. Your package might be delayed because it's really a busy time for the worldwide carrier. But we'd like to admit our fault and take full responsibility of it.
I had conducted new Ticket ID =19609561 in our ticket center and will help you return the whole order back at our expense. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 1, 2019
I ordered a watch strap on March 27 2019 and had a confirmation of shipping on April 1. After 15 days, I still had not received the item so followed up with Customer Service. I received a response that normal mail delivery can take up to a month so please wait. After following up again, I was told to wait 60 days (2 months). Yesterday, after 2 months waiting, I followed up again and received yet another reply to wait a further month for delivery. I have asked for a refund of my money but no-one has replied. I rate this as non existent customer service. Very poor.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I sincerely apologize for the shipping delay. I know it might have caused your so much inconvenience. We promise to take full responsibility of our problem.
We have asked our logistics department for help to track your package and are still waiting for their feedback. Please be noted normally we could only offer solutions for you once we get the checking result.
While in order to meet your satisfaction, I had conducted new Ticket ID =19609529 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 30, 2019
DO NOT BUY FROM HERE! THEY WILL TRY AND NOT REFUND YOU! ORDER: **. Ordered two catalogue outfits (standard sizes) and didn't even open them. But as they arrived, too late for the occasion. I required a refund. They tried to refuse me a refund, saying that they were custom made! I have fought and fought with these guys and eventually they have accepted the return. However weeks later, I am STILL WAITING ON MY REFUND! MY ADVICE - STEER CLEAR!
Hello Rebekah,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for reaching us out.
We confirm you ordered two tailored dresses. Normally, we cannot accept a return for personal reasons according to our policy, as written on our website.
http://www.lightinthebox.com/_p6263918.html
However, we evaluated your case specifically and we decided to make an exception and arranged a return for a product refund.
Please note we haven't received your parcel yet. In this case, please kindly provide us with the tracking so that we can know more about your parcel.
Once we receive it or can contact the carrier and get a delivery notification, we'll promptly arrange the refund for you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19602770Thank you very much.
Reviewed May 29, 2019
While I have read not so great reviews for this site, I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. Well made, packed with care. I could not be happier with the quality as I was a little nervous at first. Some items from here may not be as they seem, but mine was amazing. Thank you!
Reviewed May 28, 2019
I placed an order for shoes and a purse for my daughter’s school dance. They both said processing would take a day, I double checked that before ordering those 2 items and paid for expedited shipping. I paid $41.14 and a couple days later received an email saying the processing would take a week before it shipped. My order was to ship the day after we needed it. I contacted customer service and requested to cancel and get a refund since it was still in the processing stage and obviously had not shipped. I received an email back stating that I would receive a credit to my online account that I could withdraw. Upon checking, I saw that the amount I could withdraw was $8.00. I emailed again asking for a full refund since nothing had fully processed or been shipped and got more of the same in response. What I have learned from this, is NOT to order from this company, because they will take your money and you will not get it back!
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
Firstly, we are afraid that you misunderstood the Processing Time of your order. We state processing time for each product on the product page. You need to choose the color/size you need and then you will be able to see the specific processing time for your products.
If you chose the color/size you needed when you placed the order, you would be able to see following information on the product page:
【Processing Time: 5-7 business days】.
This is why your order could not be shipped as soon as it was placed.
Furthermore, you also misunderstood how to withdraw the USD41.14 store-credit. Please be noted below link we sent before was just an "Example" link, which tells you how to withdraw the store-credit. It does NOT mean we only returned you USD8 store-credit.
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
We issued FULL refund USD41.14 for you already. If you want to withdraw this credit to your Credit Card account, please follow the steps below:
1. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
I also had conducted new Ticket ID =19598601 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 28, 2019
The company sent me the wrong projector cord. My product is unusable. They will not pay for return shipping to China nor refund my money. It takes them three days to respond to each message. It has been a month and my money is lost. I'm stuck with an unusable projector with a European plug in the US.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are afraid that you misunderstood us. Since this order could not be used due to our fault, we will cover 100% Return Postage for you. We need your cooperation to return the order back to us firstly, and we will process FULL refund for you after we receive the return package. Normally other US customers return their orders back to our Chinese warehouse via USPS. We can receive the return packages successfully.
Please kindly follow up the return instruction we sent to you before to return the order at your earlier convenience. Then you can send us the Return Receipt. We will refund you return postage as soon as we receive the return receipt.
I had conducted new Ticket ID =19598546 in our ticket center and will help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 22, 2019
Updated on 08/20/2019: Following my review I was contacted by the Supervisor and told that my refund of $98.72 would be credited back to my credit card immediately. This would take between 3 and 25 days to show on my statement. I have received my May, June and July statements and no refund has shown. I have contacted the company twice with no reply. The latter contact was on 15 August in which I requested the amount to be put in my bank account. No deposit has been made. I have read other reviews where people can't get a refund. This company is not honest and does not keep its word.
Original Review: Items were purchased in December 2018 and returned as not suitable. Photos were supplied and accepted for refund. Items were returned on 8 February 2019 with a photo copy of the NZ Post receipt attached. I have contacted LightInTheBox who keep saying they have not received the items. It is over three months now and no refund received. The fact that I have sent a copy of the receipt should be sufficient and a refund should have been issued then. I would never purchase goods from this company again.???
Hello Marilyn,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for your message.
We feel sorry that we haven't received your parcel yet.
As for your shipping receipt, please note it does not provide 1) a tracking 2) the full address your parcel was shipped to.
Normally, we need both information. In some exceptional cases, we can accept either one.
But in this case, we feel sorry the receipt does not provide any significant information: it just shows the shipping cost of a parcel.
Please kindly provide us with additional information. We need to confirm the delivery by tracking, or we can arrange a refund if you provide us with a receipt clearly showing the address the parcel was sent to corresponds to our warehouse.
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583407Thank you very much.
Reviewed May 21, 2019
This company ripped me off! I ordered 2 shirts and it took over 45 days to get it to my house. It comes from China and good luck making returns and getting any money back. Wanted to return my items and I sent them several emails from my PayPal account and each one was bounced back to me reading the mailbox was full. So I followed the directions from Paypal and returned the shirts that were 2 sizes too big. Not only did I have to pay the customs bill in the tune on $27.00 to return the 2 shirts because I opened the package and it has to go through customs again. It's been 2 months and I never received my refund, at all.
This site is a rip off and you can not communicate with LightintheBox. Just for fun try sending them an email at: collectionlitb@lightinthebox.com. You will get a message that reads: "Recipient (collectionlitb@lightinthebox.com insufficient) mailbox space, you can not receive mail. Please inform your recipient to clean up the mailbox space, or remove messages in large attachments. You can also report this bounce to the administrator." So good luck with your purchase. I wish someone would have warned me. I am now out over $62.00.
Hello Connie,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the trouble. Please note you can contact us at any time by raising a ticket from your account.
After checking, we could not find any return ticket. So we looked on our PayPal account: unfortunately, there is no information about this return.
Please provide us a will tracking of your parcel and inform us on the full address you returned your parcel to.
Once we confirm the products were sent to one of our warehouses, we'll proceed with a refund of the items.
Thank you very much for your kind support.
If I can do anything else for you, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583401Thank you very much.
Reviewed May 19, 2019
Very disappointed will not be using again. I ordered a dress for my daughter but unfortunately had to cancel it as it was taking far too long (still in ‘processing’ stage). I read that as long as my order was still processing and hadn’t been sent that I could cancel and receive a full refund. I requested the refund in April and activated the ‘withdrawal’ but my refund has still not been received. I have tried chasing my refund only to be told to check with my bank as their processes may be holding it up. I have been reading reviews on other sites ‘Trustpilot’ etc, and was horrified to see a number of customers also unhappy that they could not get their money back when orders have been cancelled. I am regretting using them in the first place, but will do whatever I can now to get my refund! Very unhappy and would give them 0 stars if that was possible.
Hello Deborah,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
Thank you for your message.
Please note that your order was canceled and we already made a full refund.
You can check your refund here:
adyen 1615553467762302 GBP -85.80 2019-05-06 11:28:17.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will be keen to assist you in a tailored way.
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed May 19, 2019
I bought a wifi lamp in this page. I thought it was an American website but it result a Chinese web. I paid about 160 dollar including express mail. Well, the packed arrived after 2 weeks, the packed looks like came from the second world war, smashed, dirty and very bad quality. The product had not any commercial box inside, very rude packed inside the mailing box. Of course the product came broked. I can't understand, if I paid a high quote for transportation what transportation they used? I expected DHL, UPS or FEDEx, not regular mail. I made a request for a new one and they are offering a discount 30%. WTF. What kind of company is this. Was your fault, in this case Amazon just send another and that's the end of the history.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 19, 2019
Ordered about 10 items to go on holidays with allowing 4 weeks to arrive. They arrived after we had departed. The colours were incorrect, the sizes wildly differed, poor stitching and most of the shirts are flimsy. Have been trying to find out how to return the items I don’t want but there are no contact details or information on how to do this. Emails are going back and forward with them taking nearly a week to respond between emails. Looks like I’m not getting my money back and feel very stupid for not researching this company in more detail.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 19, 2019
Had enough of rubbish customer support. Customer service cannot read your messages. My last comment to them is as follows!! I do not understand why you are asking questions. 1) You need to refund the product because the specifications you advertise on your website is not true to the product. It has NO NETWORKING capability at all and YOUR website specification says it does. Refer picture. 2) The product is dead on arrival and does not turn on. Even if it did work it is useless to me as it does not fulfill the network working specifications you advertise. Understand I want a refund as the product is NOT as advertised by you. I am not requesting a refund as the product is unsuitable and don't like I. I am demanding a refund because your website claims features that are not physical there on the product. Please don't offer me tech support on this again, just process the refund!!! Expecting more of the same!!!!
Hello Jason,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
We are really sorry for the trouble.
Please note we could confirm the issue from your description. In this case, we've arranged a return for you.
Please return via local post office by following below instructions. We will arrange the refund of [AUD 45.54] for you as soon as we receive your returned package.
Attention:1 Please ship the package out Within 7 days, please undertand that we'll not process the refund if the return period expired.
2 Please WRITE DOWN THE ORDER NUMBER and the RMA Code in the Return Form, otherwise we are unable to identify the owner of the package nor can we process your refund. The Return Form can be downloaded using the link below:
Return address and download link:Dongguan Warehouse: https://www.lightinthebox.com/download/5576850c-4d0e-4adf-9a78-5863f6e41582
The ORDER NUMBER is 1904291832821011RMA code: 6975369
Note:1. If you want to use the original package to return, please REMOVE the labels which can show that the parcel first arrived from China and the STICKERS which says that the product must be customs cleared.
2. Pls kindly note that you need return the products to our China warehouse, and the return postage is at your cost due to your personal reason. Thank you for your understanding in advance.
Please make sure the return item is in brand-new condition, unused and with original tags and packaging. Once we receive and identify your return package, we will send a confirmation email and process the refund or replacement based on our original agreement.
If any further questions, please do not hesitate to contact us.
Thank you very much for your kind support.
If you have any questions, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583367Thank you very much.
Reviewed May 19, 2019
Perfect color red, quality excellent, very comfy, perfect heel, 1 1/2 thick, love it!! Size: I usually wear between 6.5-7 depending on product. I ordered 6.5-7. My foot 9.25, ordered #37. Order date 4/21/19. Received in 4/29/19, wow. But a little small, toes touch end. I am returning them for an exchange 7.5 #38. Waiting for ticket to be confirmed. Love my little red shoe. 5/17 I am still waiting for my exchange. I returned the #37 shoes 5/3. I have not received pkg yet. I keep getting an email saying my pkg is shipped and delivered 4/29. Excuse me, that was the original order. I cannot seem to the exchange pk shoe #38. I wanted it for an event for 5/31. It doesn't look like I am going to receive it in time. We are leaving town 5/23, next week. So sad. I made a dress to match the shoes. But I'm not going to be able to wear it. I don't have shoes to match. Disappointed.
Hello Nancy,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry for the discomfort. After checking, we've already shipped out a replacing:
[Heel Type:1 1/2" (4cm) Thick Heel| Color:Red| Size:US6.5-7 / EU37 / UK4.5-5 / CN37|]
It results delivered:
2019-05-22 13:42DENVER, CO 80232, Delivered, Parcel Locker -> Your item was delivered to a parcel locker at 1:42 pm on May 22, 2019 in DENVER, CO 80232.
Thank you very much for your kind support.
Should you need any further information, please drop me a line and I will do my best to assist you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583361
Thank you very much.
Reviewed May 18, 2019
I returned goods to the Chinese depot of LightInTheBox and they were not picked up from the postal agent by that company. After 3 months the parcel was returned to me and I have to pay additional postage to obtain the goods or they go to the dead letter office and I will have spent over A$200 and have nothing to show for it. LightInTheBox told me that they would give me a refund when they received the goods, but if they don't pick the package up from the post office then they can say that they never received it and deny my refund. I have contacted LightInTheBox three times, but the only response I get is that they will refund my money when they receive the goods.
Hello Margaret,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel really sorry to hear that. Please note that, after checking, we cannot see that a parcel was shipped out to us.
Could you please upload a receipt showing the full address?
As our warehouse in China accepts all parcels. It's always open during business hours.
We're looking forward to hearing from you,
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19583355Thank you very much.
Reviewed May 16, 2019
I ordered standard size according to their chart as standard product to be able to return in case I don't like the product. After I received, try it and don't like how its stay on me so decided to return in the very next minute. After contacting the customer service was told that no return for this product – something that is not explained in the return policy for the in chart products. Very bad experience!!! Don't buy it!!! The overall quality is not worth it at all!
this is supervisor from LightInTheBox.
I really feel sorry for the frustrating experience.
Please note we don't accept a return for tailored dresses unless a quality problem can be confirmed.
This is because your dress was made by hand by a tailor. And we pay her for making your dress based on your request (fabric color, size, etc).
http://www.lightinthebox.com/_p6263918.html
Even if you chose to pick up a standard size, still the tailor made the dress based on your request. Please see our return policy more in details here: https://www.lightinthebox.com/index.php?main_page=return_policy
While normally we could not accept this kind of return request, we can exceptionally offer you to return your dress for a 70% price refund.
If you wish to proceed, please kindly confirm it with me,
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19568934Thank you very much.
Reviewed May 14, 2019
This company is a sham. Ordered dresses a month ago and repeatedly promised they would be sent yet still no sign of them. They now refuse a full refund. Customer service is awful too with no decent response. I will never shop here again and would urge you to stay away from them!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 13, 2019
I placed an order for two jumpsuits and I keep getting emails that it did not go through. However I have an order number that says the order is still processing. The Rep on the online chat stated that my order is okay and will be processed soon, the next day I get an email that says it was cancelled. I'm confused, can someone help me? Did the order go through or not? I do not want to double pay for something I have not received.
Hello Ann,
This is supervisor Fabio. I was informed that you haven't received enough help for your order. I'm sorry for that.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I really feel sorry but please note that your order was canceled.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19568930Thank you very much.
Reviewed May 12, 2019
We ordered a few items for biking (cycling t-shirt, a saddle, and a set of pedals) on 4/25/19. After we placed the order, there was nothing to track against, we never received order# confirmation but our credit card did get charged. No phone # to call, I sent emails that kept bouncing back and they were all in Chinese. I had to use Google Translate to find out they were being bounced back. If anyone knows of a consumer protection email address I can contact at least to make people aware of the way this website operates.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 10, 2019
I purchased an XL men’s leather jacket. LightInTheBox shipped me a women’s jacket. I could never find a website or a phone number to contact them so I stopped payment. I finally received an email (That I could not reply to) With a return address on where to send the jacket for credit. LightInTheBox expected ME to pay to have the jacket shipped back to them for credit. LightInTheBox should have sent me a return authorization number for free shipping since it was their mistake, they sent me the wrong product. I will never do business with them again.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 9, 2019
I made my first purchase from LightInTheBox on 25 Apr 2019 and also paid for Express Delivery (3-5 business days after shipping) for a jacket to arrive way ahead of time for a function on 8 May. On 28 Apr I was informed by email that the item had been shipped. The tracking link updated on 3 May that the item had left China. The next update was on 8 May midnight that it arrived in Singapore and in next processing center for delivery. By then, I had no choice but to buy another jacket from a retail shop on 8 May morning.
On 10 May morning the tracking link indicated ‘Item Delivered’ the evening before. If the item were truly delivered at all, it took 9 business days after shipping, and to a wrong recipient. This is at best LightInTheBox failing its customer miserably and failing to carry out its services that was paid for, and at worst an online scam. LightInTheBox, my order number is #**. The delivery address indicated in my order is correct. Please investigate this matter and contact me ASAP.
this is supervisor from LightInTheBox.
I feel very sorry for the trouble.
We checked with the carrier all the situation to find out the problem and fix it.
However, we could see:
1) Your parcel took 8 business days to be delivered. This is in accordance with the Standard method you purchased at check out
https://t.17track.net/en#nums=LL224991756CN&fc=03013
2) The carrier offered a delivery proof and the address coincides with was entered when you placed this order.
However, you mention that this parcel was delivered to a wrong recipient. We assume you could state this based on some kind of information that, unfortunately, we don't have and the carrier neither.
But please don't worry. As soon as you'll provide us more details on your claim, we'll immediately take all the proper actions to resolve this problem,
We are looking forward to hearing from you,
Thank you very much for your kind support.
If you have any questions, please let me know and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19550244Thank you very much.
Reviewed May 8, 2019
I have used their service for riding gear and other items in the past and have been very satisfied. Recently, I ordered a 21 speed Eurobike and was very excited about the product and the specifications of the bike and the pricing. After 10 days the bike arrived and to my disappointment the front carbon fiber rim was damaged with a spoke pulled from the rim and a bent spoke, I had also ordered a red bike and the bike that arrived was black. I sent pictures of the bike and the damages and to my concern they were only willing to offer a 40% credit for a future purchase or a 20% off the price of the bike if I was willing to repair the bike myself, They were unwilling to settle with my demands and I asked to return the item for a full refund. Avoid ordering a major item from this company and I'm currently waiting to see if they will refund the purchase price.. It looks like I have done business with this company for the last time!
this is supervisor from LightInTheBox.
I really feel sorry that the bike came damaged in the front part.
We have filed a complaint against the carrier that caused this damage during the transportation of your product.
Please don't worry: your parcel is covered by insurance.
We're in touch with the supplier to see if we can directly send a replacing of that piece.
Alternatively, if you wish to fix the problem locally, we can refund up to 80 USD. You may submit to us the invoice of the reparation service to get this refund to your card.
If you're unable to repair the bike locally and / or our supplier could not send the exact parts for an easy home-repair, we will consider the option of a return for a full refund / replacing.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19550229Thank you very much.
Reviewed May 7, 2019
I've ordered a pair of shoes from the LightinTheBox.com. I was charged $61.59 for the shoes and $11.21 for the shipment. Their website shows: processing time 2-5 business days and shipping time Expedited Express (that I paid for) 2-5 business days as well, that means 12 days maximum. I was waiting 23 days for my shipment. When I tried shoes on I found that they are too small and stamp on shoes shows 41, however I ordered size 42.
I contacted the seller in order to exchange for a bigger size. They did not respond to my request until I opened dispute on PayPal. Now they announced that exchange is impassible because I opened the dispute on PayPal. After my communication with their customer service I found that exchange or return is impossible at all because shoes came from China. The cheapest way to send them back with no tracking number (that is very risky way) is $45.60 and with tracking number is more than $70. Now I understood why they did not respond to my request for exchange.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with all your problems.
I. For your order, the promised processing time before shipment was 2-5 business days, which is equals to 4-7 calendar days. So your order was NOT delayed in processing phase when it was shipped out on 2019-03-17 and shipped out on 2019-03-24.
However, please be noted the shipping method you picked for this order was "Postal Expedited", not "Express Expedited". Postal Expedited is the Secondary shipping method we have, which usually takes 6-12 business days (8-17 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We guess you might haven't noticed this so you're inquiring about your order.
So your order was NOT delayed in shipping phase either when it was delivered on 2019-04-10, which was 17th days of shipping. We appreciate your understanding in advance.
II. We are sorry to hear the order doesn’t meet your satisfaction. In this case, we'd like to help you check what caused the problem. Once we confirm the shoes were wrongly shipped, we will take full responsibility of it and find a proper solution to help you out.
I had conducted new Ticket ID =19541594 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 5, 2019
I ordered ice-skating clothes and a dress for my daughter's ice-skating competition on March 24th. I have received nothing and the tracking says USPS hasn't received it after numerous "partner facilities" passing it around. So there is really no way to track it either. My daughter's competition is in 4 weeks so there may be no time to get a replacement. I am very upset, stressed, and would advise anyone ordering from this company to go elsewhere.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please note firstly the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 6-14 business days (8-20 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. Your order was shipped out on 2019-04-15, normally you shall receive it before [2019-05-05], which is 20th days of shipping.
However, we regret to tell that your package will be slightly delayed due to the busy schedule of the shipping carrier. After checking, the package has arrived in your State "Washington". It is still on the way to your address. You will receive it in the next 2-3 days. Please be kindly waiting.
Tracking Link: https://t.17track.net/en#nums=4209882892612927005296000000043490
I had conducted new Ticket ID =19534644 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to contact us again if you have further inquiry. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed May 3, 2019
I have never been so infuriated with a company before as this company. I ordered hundreds of dollars worth of dresses and over half of them came with poor stitching, zippers not able to be zipped up because of crooked stitching, dresses looking nothing like the picture, dresses that are supposed to have liners come completely sheer and see through, and also them sending me the wrong product entirely. When I try to create customer service tickets, they keep closing out my tickets and marking them as resolved when they have not even resolved them yet.
Their website is faulty so I keep having to resubmit my tickets as well. Finally they gave me numbers to return SOME of the dresses...and they were supposed to issue me a total refund for those bad quality dresses and instead, they completely stopped replying and never gave me my refund, only my return shipping! I tried to create another ticket as well of another dress that was part of my original order where they sent me a duplicate of one dress, and I’m missing another dress.
They sent the wrong color! They make you submit a picture of everything before they will accept a return. I took a picture of the 2 exact same dresses side by side so they can see they sent me a duplicate instead of 2 different dresses like I had ordered. They replied the order is correct and closed my ticket. How is it correct if what they sent me was 2 of the same dresses instead of 2 different ones like I ordered? There is no customer service number or even email address.
this is supervisor from LightInTheBox.
Thank you for following up.
We are very sorry for what's happened.
Please note that these dresses do have the same pattern. Only the colors change. Did you receive the same color for both?
In this case we can 1) refund the difference 2) arrange a return for a refund.
Please kindly upload a receipt or tracking in order to let us investigate about your returning parcel,
Thank you very much for your kind support.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19530549Thank you very much.
Reviewed May 2, 2019
I ordered some tiaras for photo booth props. I ordered 10 days before the gig. With 4 to 7 day shipping. It is now 14 days after I made my order. 4 days after the gig. Still do not have the tiaras. 2 weeks and will still be at least 2 days before I get them. Will never order from this place again. This is so unbelievable. It actually blows my mind that a place with such poor service is still open.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2019
On 4/24 and 4/21/19 I placed two orders based on an ad posted as free shipping on orders placed over $100; I have been charged $41.99 and $12.00 on both orders; I tried to open a ticket online and they have no dispute feature key for shipping charges; I found no other way to contact them by phone - the customer service rep, Fabio, did nothing to assist with resolving this open dispute of charges.
After 15 minutes of email chat exchanges, he pawned me off to another colleague and stated the tickets are open for both orders and I needed to go back online to write up disputes. I will never ever order from this lame company again!!! If you need to reach a customer service representative over the phone, this is not the company to do business with. Order from Amazon!!! This company is not worth your time.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2019
This is a rogue company. Please avoid it all costs. I bought 5 items of clothing from this company for my sisters as we got ready for our little brother's wedding day. As I wanted the goods to arrive faster, I paid for the 3-4 days tracked shipping method. However, 7 days later, I had not heard anything from LightInTheBox. As time was critical on my order, I contacted the company and advised that if they were unable to deliver on time, I should be issued with a refund. As soon as they read my email, they issued me with a Royalmail tracking Number: ** to represent that they had already shipped out the goods, so I could not cancel.
I proceeded to Royalmail Track & Trace service, to try and track the goods. Every time I tracked using their reference, Royalmail systems returned a message saying that "The sender has advised us they're preparing your item. More information will be available when we receive it." If anyone uses this tracking number today, they will still get this same message. I then contacted the company again, they then advised that I needed to wait for another 2 -3 weeks for my order to arrive. I decided to contact paypal to recover me money. Eventually I recovered my money from PayPal after being distressed for over 6/7 weeks. IF YOU WANT PEACE OF MIND HEED MY ADVICE. STAY WAY FAR AWAY FROM THIS COMPANY. IT'S A FRAUD.
this is a supervisor from LightInTheBox.
We feel sorry for the trouble.
Please note that this return is for a personal reason. Based on our policy, we apologize but we can't cover the shipping fee, insurance or return postage in this case: http://www.lightinthebox.com/index.php?main_page=return_policy
As for the rest, we believe there must be a misunderstanding. We arranged a return of the price cost, please check your refund here:
storecredit Related Order#:32548036Related Merchant#:1
Source ：credit
Expiration ： GBP -14.39 2019-03-30 17:13:44.0 refund
storecredit Related Order#:32548036Related Merchant#:1
Source ：credit
Expiration ： GBP -63.18 2019-04-25 17:07:29.0 refund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will be keen to assist you in a tailored way.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19528252Thank you very much.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com