LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,881,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 23, 2020
I bought two items from LIB. I noticed immediately that they sent one shirt with the wrong size....I notified them on the spot, no reaction on their part. A while later I received the two shirts. As suspected one was the wrong size. The other I ordered bigger than i normally wear because I took into consideration the Chinese difference so I ordered XL, when I opened it it looks like it may fit a 6 year old child. Maybe 10 but no more than that. After contacting them they asked me to send it back with the cheapest courier so I did. After a while they refunded part of the costs and of course disregard the postage....and as expected blame me for their fault. DO YOURSELVES A FAVOR. DO NOT BUY FROM LIGHT IN THE BOX....NO LIGHT BUT DARK DARK SERVICE.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 21, 2020
I ordered face masks and paid $15.00 for the express shipment. 2 months later and I still do not have the item. I have expressed several times with their customer service to cancel my order and all they said they can do is give me back store credit. I expressed I will never order from there again and they refuse to respond. I checked and they gave me $8.00 back store credit of the $131.00 I spent. PLEASE DO NOT ORDER FROM THEM!!!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 16, 2020
Avoid at all costs. Scam artists. Hidden fees when package arrives, you don't find out till the delivery guy is on your doorstep. No customer service at all, zero communication from the company. Robbers who ignore you. They have no problem taking your money but will not return it.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 15, 2020
I had the most terrible experience with this company. A horrible response, it took so long the items, I spent $1,000 and many items low quality, the refund is a nightmare (they did not refund my money), I paid $200 dollars in customs...in a nutshell, please, do not risk your money! Amazon is the place to buy! Go safe, and avoid having the same experience that I had...
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 15, 2020
I have order mobile cover on 3 May and the payment was taken within few mins from my account and on May 10 it said all shipped but whenever I try to look for tracking I find nothing. Moreover even after adding ticket the customer service gave me the wrong tracking number which already belong to some and it was delivered in April which is false and double checking my address is correct but the tracking number and the address they provided is not mine. I am very concerned about it. Please if anyone can help me.
Reviewed May 14, 2020
I placed an order back in March and got an email saying it was shipped on March 23rd. Almost 2 months later, I still haven't received it and there's no informmation when I use their tracking. I have sent them several emails without a response. They are just ignoring me. Absolutely the worst online purchase experience I've ever had.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 13, 2020
I ordered on April 26th and paid for expedited shipping. Estimated shipping date of May 3rd came and went and it still hadn't shipped, and only showed as processing. I have contacted them multiple times with only one generic response saying "Pandemic Prevention" items can take longer, yet my order doesn't fall under that. I tried contacting them again because my order has completely disappeared despite the fact that I've already been charged $115, and still got no response. My order number (which according to their website/app, no longer exits) is, **.
Hello Kassidy,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 37091394. Please, don't worry, I am here to help you solve any problem.
I am so sorry for what has happened.
Please note that, after checking your case, your order results regularly in transit.
Your order was split into two packages.
I am really sorry to inform you that we could not use the expedited way to ship your order but we had to use Tracked Air Mail. I sincerely apologize for the inconvenience.
We shipped your first package out via Tracked Air Mail on May 17, 2020. The carrier PostNL Deqi has labeled it with RU730815198NL code, which may be useful to identify it later.
Delivery normally takes 3-5 business days. For this reason, you will receive your products in about 7 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 29, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=RU730815198NL
We shipped your second package out via Express Courier on May 18, 2020. The carrier US Priority Line LITB1 First class2 has labeled it with 9200190258803332960882 code, which may be useful to identify it later.
Delivery normally takes 3-5 business days. For this reason, you will receive your goods in about 7 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 29, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803332960882
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
My cordial thanks and appreciation.
If I can be of assistance, please let me know and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20998501
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed May 11, 2020
I attempt to contact them and one of two things happen, I either get no response or a generic response about Covid19. ABSOLUTELY, DO NOT BUY FROM THEM, UNLESS YOUR INTENTIONS ARE TO DONATE YOUR MONE!Y I ended up buying my items elsewhere. Now making multiple attempts to cancel the order and get my money back but they do not respond at all. Does anyone know who I call call for help with this company? Order #**.
Hello there,
we feel sorry but the order 20040511366001170 does not result correct.
Please can you verify?
Reviewed May 11, 2020
Ordered a camera April 6th, They of course took the money immediately. I paid for 4-7 day shipping and Have never received. Save your money!! Have contacted them more than once and they just ignored me.
Dear Augustina,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36643216. Please, don't worry, I am here to help you solve any problem.
I am really sorry for this unusual situation.
Please note this order results fully refunded,
You can check your refund here:
1) May 17, 2020: stripe 28.79USD
stripe pi_1GV8c3BJx2gPUaDxehZIIkgO USD -28.79 2020-05-17 15:20:35.0 refund
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
I really appreciate your time and consideration.
If there are any problems, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21031960
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Service
Reviewed May 10, 2020
I am extremely not happy with this company. I bought a watch from them which was cheap and not worth it so I asked to return it which I had to pay 17 shipping. Well February 21 2020 I returned it and guess what. We have been going back and forth in emails for two months and still no money returned. Every email is the same which takes three days to get a respond. We are checking. Send the tracking number. Well did that two times and as of today still nothing. I intend to pursue further if you do not get my money back. That's called stealing and against the law. I would never buy from this company again.
Updated review: May 27, 2020
I finally received my package. While I was unhappy with the service and probably will not order again, I was happy it finally came. The product worked fine and I’ll chalk it up to a lesson learned. I would suggest the company be more forthright on where it’s coming from and it’s timing of delivery (ie 4-6 weeks delivery). 7-9 days not realistic.
Original Review: May 10, 2020
I purchased an infrared thermometer on April 7. It was supposedly shipped on April 13th. It has never arrived and I since emailed and filed a customer service “ticket” 2 times 5 days apart. It says on web site that a response in one business day. No response at all. I’ll be contacting credit card company to dispute the charge. Do not order from this company! I would give zero stars if I could.
Reviewed May 10, 2020
We bought a high dollar brushed brass bathroom faucet set from them. The hot water valve would not shut off after two weeks. Customer service would not respond to our emails or phone calls. So, we bought the same set again assuming that they would eventually exchange it for the defective one. One week after installation, the replacement set hot water stem broke in half (with no-one using it!) and flooded our bathroom. Our plumber says the stem metal just failed from poor construction. To this day, Lightinthebox.com still hasn’t responded to any of our phone calls and emails. Lightinthebox.com is a completely disreputable business with zero customer support that will hide under a rock and refuse to communicate if a problem arises. UNLESS YOU DON’T CARE IF THEY SHIP YOU JUNK AND REFUSE TO DISCUSS REFUNDS OR CREDITS, DON’T BUY FROM THIS DISREPUTABLE BOX PUSHER.
Dear Kg,
My name is Fabio and I am the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 34522792. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for what has happened.
From the description of your problem, your faucet was unfortunately installed in improperly way.
We did respond and suggested you contacting a plumber. If the issue was caused by the valve we provided, we also assured a compensation up to 40% of the price.
We received a different offer from you, you wanted to get in touch with the manufacturer. But that was not possible, because the manufactured does NOT provide assistance directly.
If you believe further help is needed, please provide us with more information on what your plumber could troubleshoot.
My sincere thanks and appreciation.
If you require any further information, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21040891
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed May 10, 2020
We purchased products from this company on April 4, 2020 and the money was immediately charged on our credit card. We paid to express shipping within 5 days delivery. After 5 days checked account to find they had still not fulfilled the order. Another 2 days same thing. I emailed them and got a response that said they are working on it. Two more days later, still not fulfilled so I canceled the order and asked for a refund. Now it got interesting and despite using their online refund service and sending several emails, as of May 10, 2020 we have NOT had a refund and not had any further response from this company. They took money for a service/product that they have not fulfilled. Now I am getting the credit card company involved as I see it as fraud.
Dear Simon,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36685655. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for your poor experience in our shop.
Your order results canceled.
You can check your refund here:
1) April 19, 2020: storecredit 31.41USD
stripe pi_1GVgpZBJx2gPUaDx1Af59rdp USD -31.41 2020-05-11 15:07:36.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
I really appreciate your kind attention.
If you need any further information, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036232
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed May 10, 2020
Please be careful to buy from them until or unless you have enough to garbage or if you are planning to buy for your grandkids if you are newly married. 29 April 2020 I purchased a microphone. Paid 98$. Yesterday received only tracking number with no tr. If this number is not traceable [which is not] then it will take 30 more days to get package. I paid for expedited service 2 to 5 days. Tried to save 10 bucks. All 100 gone. We have to wait till corona gone then flight will restart to fly. How come they shipped internationally yesterday? Given them 1 star by force.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 9, 2020
Hi I ordered my thermometer on April 11, 2020 and the auto trackers keeps saying it hasn't shipped yet. If I knew this was more than a month out, then I would have not have ordered! There is no one to call and no one answers anything. A couple days after using this credit card, it was charged two more times for over $350. No other vendors were unknown to me except this one, so I had to get a new credit card. I am EXTREMELY suspicious of Light in the Box, especially after reading so many AWFUL reviews. I wish I read before ordering a health related product during our PANDEMIC! How could they take advantage of people wanting to stay well?!
Dear Jen,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36742613. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for all the trouble occurred.
Your parcel results delivered:
2020-05-26 11:53WONDER LAKE, IL 60097, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:53 am on May 26, 2020 in WONDER LAKE, IL 60097.
As for the second charge, we have no notice in your account. Please provide your transaction copy and we'll look into this.
My wholehearted thanks and appreciation.
Should you need any further information, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036304
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Service
Reviewed May 9, 2020
I order items on April 27th...Number: **. I have not received any communication about my order. I need to change the nail electric drill adapter to US or just cancel my order. Need to talk to someone...
Hello Dee,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 37103330. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for this unusual situation.
Your order results canceled.
You can check your refund here:
1) May 13, 2020: storecredit 37.77USD
cybersource CybsNumber：5880062526666544003282GC Number：null USD -37.77 2020-05-14 21:21:25.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
Thank you very much for your support.
If you need anything else, please contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036239
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed May 8, 2020
I ordered a digital infrared thermometer on April 5. (order#**) It's May 8th and I still have not received it. They provide no phone number for you to actually call anyone to see where your order is (which should be a red flag right there). You have to fill out a "ticket" on their website to communicate with them, and they answer you back with a form letter apologizing, but offering no real information on the status of your order. There is no tracking information when you click on the link. I wish I would have read reviews on this site before purchasing as I see I am not the only one with problems. In my opinion, this company stole my money.
Hello Stephen,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36596439. Please, don't worry, I am here to help you solve any problem.
I feel really sorry for all the hassle.
We are glad you received your parcel. Please note all tracking links with Airmail method needs some days to be updated, especially under this situation. This happens if you pay with PayPal or credit card exactly the same.
I sincerely appreciate your kind attention.
If you need any further information, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036242
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed May 8, 2020
Do NOT buy face masks from this company!!! They are NOT N95 face masks. It cost over $30 more than they said it would, it takes a month to get to you and they are a fraud. Wait till BBB gets done with them, as well as an attorney. I am an RN and KNOW what an N95 is!!!!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Original Review: May 8, 2020
Ticket ** (Order **): I placed an order for KN95 masks over a month ago (4/5/20). I never received the product. When I have repeatedly inquired about the order I was told to be patient, wait and to check with my local carrier. The package was never delivered to my carrier. I doubt that it was ever shipped. When I asked for my money back, I received an email stating the claim had been resolved. I do not have the KN95 masks. I did not receive a refund. This is clearly a scam. Do not do business with this company.
Dear Ronald,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36592234. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for all the trouble occurred.
Your order results fully refunded.
You can check your refund here:
1) May 12, 2020: paypal 78.21USD
paypal 4MU44443NJ265444D USD -78.21 2020-05-12 15:27:37.0 refund
Please accept my wholehearted thanks.
If I can be of assistance, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036257
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 8, 2020
Order Date: March 30, 2020
I ordered and paid for two forehead thermometers at a total of $140.97 on March 30th. They say that the items were shipped on April 11, but there is no tracking information whatsoever beyond that date. I have contacted them 4 times about not receiving my shipment with zero results. I definitely feel this is a scam website. All I want now is my money back, but it appears they will not do this since I have not received my items (which will never arrive). They are taking advantage of people during this pandemic. Shame on them.
Dear Keith,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36417644. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for all the hassle.
USPS has actually confirmed the delivery:
2020-05-11 10:36HORACE, ND 58047, Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 10:36 am on May 11, 2020 in HORACE, ND 58047.
Please could you verify with them firstly?
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803349586440
Please accept my deepest thanks.
If I can be of assistance, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036262
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed May 7, 2020
I ordered one package on March 29, 2020. It’s May 7 and NOTHING. I tried to be cool since COVID-19 but it shouldn’t take this long. And it’s still in the same place it was when I ordered it. And I’m not gonna give these people 40 dollars for nothing. Give me my package or my money back. And I looked at everyone else’s review and it says the exact same thing. And others are having the same problem. My package was supposed to be here WEEKS ago. My first update was a couple of days ago and I was expecting it to say it’s in my city but it’s says it’s just now being at the acceptance centre which is ridiculous. Pls help.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 7, 2020
I purchased $70 worth of stuff and I paid $25 for shipping and even $1.99 for Shipping insurance!! And I still haven’t received my order. I purchased on April 23rd and it said shipping would be 3-4 days. Customer service told me my order would be shipped before the 29th. It wasn’t shipped out until 3 days later after that and it’s been more than 3-4 days now. I paid $25 for 3-4 day shipping for what? This is false advertising if you can’t do what you are telling people you will. And even having them pay extra for it. So I’d like to get what I paid for shipping back as well as find out if my order is even on the way. When I click tracking it says it cannot be found? This seems like a scam.
Dear Amber,
My name is Fabio and I am the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 37037416. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for your frustrating experience.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
2020-05-27 14:17NETHERLANDS, Acceptance-> Your item was accepted at 2:17 pm on May 27, 2020 in NETHERLANDS.
In such case, I'd like to offer a compensation with a shop credit matching the postage 23.25 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
My deepest thanks and appreciation.
If you need any further information, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036272
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed May 7, 2020
This site is a scam. My wife searched the deepest parts of the Internet and apparently found some masks on this site in early April. She excitedly purchased them and paid the expedited shipping costs to have them here in 5 - 7 business days. We received a message on April 12th that the shipper hadn't updated their information and to check with some shipping site which is probably hosted by LightInTheBox. When I checked the tracking number on USPS, it was awaiting the items. They have no easy way to contact their support, just a web form. By the way my order Order No. : #** has still not arrived. After multiple requests to have my shipping costs refunded, I stopped getting response from their "customer service". DO NOT BUY FROM HERE!
Dear Damien,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36610112. Please, don't worry, I am here to help you solve any problem.
I am really sorry for any discomfort we caused to you.
Your parcel results in transit and will be delivered soon:
2020-05-27 22:41QUEENS NY DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our QUEENS NY DISTRIBUTION CENTER origin facility on May 27, 2020 at 10:41 pm. The item is currently in transit to the destination.
https://t.17track.net/en#nums=9200190258803349952146&fc=21051
Thank you very much for your kind attention.
Should you need any further information, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036279
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 7, 2020
In March I ordered face mask and every time I call the customer service number a foreign person keeps hanging up on me. I just want my 40 dollars back. Literally I got someone on the phone one time and he said, "Sorry but the masks are on backorder," and as soon as I asked for a refund he LITERALLY hung up on me. When I call them which is Daily they literally answer and immediately hang up on me. DO NOT order from them. These are real live crooks!!! Please don't do what I did and ignore the HORRIBLE Reviews! These are real live crooks. This review is the truth and nothing but the truth. I will do all I can to spread the word. They can’t be allowed to continue to operate this way. Something has got to be done about this company. It’s totally insane that they can just steal your money and not be held accountable. For anyone who’s been trying to find a number for this HORRIBLE company the number is 816-548-2880.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 7, 2020
This is my first time shopping with Light In The Box and I'm extremely disappointed. I ordered a pair of wireless headphones (order number **) on April 12th and it's now May 7th and they're still not here. I've tried tracking the package #** but at this point it doesn't even seem like it's been shipped, I've contacted customer service and they haven't responded or updated me and I can't get in tough with anybody about a refund or anything! This is extremely annoying and I definitely don't trust this site anymore.
Dear Customer,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36770297. Please, don't worry, I am here to help you solve any problem.
I am very sorry for your poor experience in our shop.
Please note this order was fully refunded.
You can check your refund here:
1) May 8, 2020: paypal 10.54USD
paypal 04331668L0500851N USD -10.54 2020-05-09 14:21:24.0 refund
It normally takes about 3-5 business days to complete this refund transaction. I recommend you checking your PayPal account later.
I really appreciate your support.
If there are any problems, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036293
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed May 7, 2020
Updated on 05/16/2020: I have now been trying to resolve this for over a month. I ordered some face masks on April 12th, and paid via Mastercard. LightInTheBox was very prompt in collecting the money. Their initial shipment was returned to them by DHL due to some customs problem. A second shipment seems to have been sent to the Netherlands, for some unknown reason. Since then I have been totally unable to get any response at all.
Original Review: I placed an order for medical face masks a month ago. Apparently DHL returned the shipment to Lightinthebox over some customs issue. The order now has been reshipped, according to the tracking number received, **, to the Netherlands. I am and have always been in Canada. I have complained to my bank since Lightinthebox was very prompt in taking my money through Mastercard.
Hello James,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36797670. Please, don't worry, I am here to help you solve any problem.
I am really sorry for what has happened.
My deepest apologies for the fact that your parcel has been reshipped twice due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 21.02 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Please accept my sincere thanks.
If you require any further information, please contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036456
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed May 7, 2020
Order # ** I’ve ordered a set of safety glasses in early April and it was supposedly shipped out on April 11th. So I figured with 5 to 7 day shipping as they advertised, I would get the package by April 20th at the latest. Today is May 7 and no package. To make this matter worse, they will not respond to 2 inquiries that I made regarding the status of this package. It seems like they just want your money and don’t care what happens after that. Should have known better than to buy something based out of China. How typical...if you order anything from these guys you’re playing Russian roulette with receiving your product.
Dear Seung,
I am Fabio, the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 36591217. Please, don't worry, I am here to help you solve any problem.
I am very sorry for all the hassle.
Your parcel results actually delivered:
2020-05-14 12:04GAITHERSBURG, MD 20882, Delivered, Front Door/Porch -> Your item was delivered at the front door or porch at 12:04 pm on May 14, 2020 in GAITHERSBURG, MD 20882.
2020-05-14 10:16GAITHERSBURG, MD 20882, Out for Delivery
2020-05-14 10:05DAMASCUS, MD 20872, Arrived at Post Office
Could you please verify?
Thank you very much for your kind attention.
If I can do anything else for you, please contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036448
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 7, 2020
I feel like this whole website is a scam. There is NO customer service phone number or any of that. I ordered express shipping on my LED lights, the product says all ship but somehow there always seemed to be an error with the tracking button as in I received no updates, 8 days later and still no package on a delivery that was supposed to take 3-5. I am very dissatisfied with the costumer service and would not recommend and I plan on involving the authorities if I do not receive a package or refund.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 7, 2020
I purchased gloves from this company, I was told item in stock. A month and half later still no gloves. Email customer service no response. Don’t buy from these scammers. Worst experience ever. Please read all reviews before purchasing.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 6, 2020
I sent several emails to cancel the order. They were all ignored. Item shipped. Not as expected and they refuse to assist. Stating that it can't be returned. I will never do business with this company again!! Buyer beware!
Reviewed May 6, 2020
So I ordered two LED lights which cost me $39.41 dollars, and it never came. It has been 11 days and it suppose to get here in 4-7 days. IT IS A SCAM! After I look in the reviews, I was 100% sure that The LightInTheBox is a SCAM. My "Order" number is **.
Dear Elena,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 37036167. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for what has happened.
Actually your parcel results delivered:
2020-05-06 09:47LAREDO, TX 78046, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 9:47 am on May 6, 2020 in LAREDO, TX 78046.
2020-05-06 08:36LAREDO, TX 78046, Out for Delivery
Please could you verify?
I really appreciate your kind attention.
If there are any problems, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036429
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 6, 2020
I ordered the hat face shields (order#**) on April 3 for my father who owns a market. He passed away by Covid 19 on May 3 before he has ever seen the shields. I was sad & angry bc LightInTheBox promised 2 to 5 days ship but they never ship the shields, they have "Label Created" only and never drop the items with USPS. They keep sending no reply emails to ask if I have receive the shields yet? This is the most untrustworthy company I have ever encountered. I have nothing to do with the shields now, I did ask for cancellation and refund. No word from them yet. I have a lawyer explores how LightInTheBox became member of NYSE and maybe report LightInTheBox's behavior.
Hello Steve,
My name is Fabio and I am the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36508763. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for all the hassle.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 9.42 USD. Would this be okay with you?
2020-05-25 00:00In Transit to Next Facility -> Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind attention.
If you need anything else, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036422
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed May 6, 2020
A 7-year-old son’s take on the company, after toys we ordered a month ago w/ Express have yet to arrive: “I think they should get 0 stars. They are the worst.” I would add their customer service sucks!
Dear Catelyn,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36826472. Please, don't worry, I am here to help you solve any problem.
I am very sorry for this unusual situation.
Your parcel results now delivered:
https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=5228406901
Can I do anything else for you?
I really appreciate your time and comprehension.
If you need anything else, please drop me a line and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036382
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 5, 2020
My product said it should come within 7-10 days and I never received an email from them after ordering and it's been a lot longer than 10 days. More like 30. Just scared my money is gone. Hoping it's a corona problem. Saw they were responding here.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 5, 2020
I have ordered a facemask and 4 balaclava. Paid for expedited shipping. Now 4+ weeks later I still have not received the items. I have emailed the company (1st time) they responded and please it may take another 7-10 business days, well I still have not received my products. No new responses from them. I do not recommend this company for anything. I am working on getting my CC company to dispute the charges.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 5, 2020
I placed my order on April 17th. Suppose to ship in 5 to 7 business day according to them. They set the date as April 26th. The website still says it will ship April 26 and it's May 5th. I guess they didn't give me the year. They charged my account immediately but haven't sent it. They sent me a form email on my first complaint but haven't answered my subsequent complaints. This is my Order #**. This was supposed to be a B day gift for my wife and now it doesn't even look like I can get it for her for Mothers Day.
Hello Michael,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36896253. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for this unusual situation.
Firstly, our apologies the unexpected delay.
We shipped your order out via EconomyExpress on May 18, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803333041771 code, which may be useful to identify it later.
Delivery normally takes 4-7 business days. For this reason, you will receive your products in about 10 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by June 5, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803333041771
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Please accept my cordial thanks.
If you have any questions, please let me know and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036370
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed May 5, 2020
I order and paid for 5-8 business days on April 10th. LightinTheBox took my money on April 11th. It is now May 5th and still no delivery of the product I purchased. I have submitted multiple tickets with the company only to have the ticked closed without a valid response. Order number **. This was a medical device for my wife who really needed it. I will be forced to buy another one now as waiting will only prove to be dangerous. This is very disappointing. Buyer beware!
Dear Gregg,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36690645. Please, don't worry, I am here to help you solve any problem.
I am really sorry for all the hassle.
The carrier has actually confirmed the delivery:
2020-05-24 15:53SUDBURY, ON, Delivered to recipient's front door
2020-05-24 09:02SUDBURY, ON, Item out for delivery
https://www.canadapost.ca/trackweb/en#/search?searchFor=1023038627627315
While the delivery is investigating this issue, we were informed that your order was fully refunded because the a claim to your bank was filed and it was observed that Canada Post had provided a non congruent proof.
If this is the case, we feel really sorry for that carrier's mistake.
We are happy you could receive your full refund.
My sincere thanks and appreciation.
If I can do anything else for you, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036361
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed May 5, 2020
This company also goes by MiniInTheBox.com. I ordered protective equipment in late March. After ordering, one product was out of stock and had to be replaced with a different brand. Then my order was split into two. All but the most expensive item was delivered. More than 30 days later, the $70 infrared thermometer is now lost transit. The strange messages I keep getting from the company are saying the package was shipped. However, the tracking number they keep directing me to leads to a USPS status of package not yet received by the shipper. It was a mistake to give my money to an overseas online retailer that is not held accountable to basic customer service practices. The replies you get from this company appear to be written by a robot with artificial intelligence to make it appear that a thoughtful person responded, when in fact you are receiving deceptive lies.
Hello Aaron,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 31045687. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for what has happened.
My apologies for the frustrating experience. We believe that the pandemics situations has caused some issue in the carriers communication.
It's not us to handle the communication with USPS but the carrier delivering from China to US. So if there was a mistake from them, we really apologize for that.
Can we do anything else for you?
My utmost thanks and appreciation.
If there are any problems, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/mini-ticket?id=21036354
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
MiniInTheBox Customer Assistance
Reviewed May 5, 2020
Order ** it has not shipped. I order it 3 days ago. And it keeps saying processing. I read the reviews and now I am skeptical on getting my items. I have never used this company and I hope there are no problems.
Hello Kevin,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 37197074. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for your poor experience in our shop.
This order was canceled.
You can check your refund here:
1) May 5, 2020: 40.82USD
stripe pi_1GeQjJBJx2gPUaDxzHybhhUR USD -40.82 2020-05-07 10:01:45.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind attention.
Should you need any further information, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21036337
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 5, 2020
I paid $14.24 shipping for each of the two orders of Resistance Bands that I ordered. My shipping choice stated that each item would be processed in 24 hours for shipping, and that with the expedited Express Shipping that I paid for they would arrive in 3-5 days. It’s been three weeks since I placed my order, and nothing has arrived.
Hello Brady,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36813787. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for this unusual situation.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 14.24 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your time and consideration.
If you require any further information, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20998508
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Updated review: May 10, 2020
I received a refund for both of my orders within a week. Thank you.
Original Review: May 4, 2020
I made two orders 1) ** 2) **. Even paid $34.63 extra for shipping. Canceled orders. Got automated message that one order was canceled and ticket resolved. But received no refunds. When I created more tickets regarding refund time and cancellation of the second order I received no response. I would like my refund of $44.78 and $80.62 immediately. Thank you.
Reviewed May 4, 2020
Shipping time is ridiculous - waited over 60 days for delivery, when I paid for Expedited Express. Tried to cancel order after 30 days when items weren't shipped and was told it was too late to cancel. Items arrived - half of them not as described, useless or damaged. Cost too much money to return items t. Took the hit and dumping items in the trash. I understand this company sources from outside suppliers - there is no quality control of items they sell. Of the 6 products I purchased only 2 are usable.
Dear Diane,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36528045. Please, don't worry, I am here to help you solve any problem.
I am really sorry for any discomfort we caused to you.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Please accept my warmest thanks.
If you have any questions, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20998507
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed May 4, 2020
Please do NOT use this company. I ordered masks and gloves during the Covid -19 pandemic and the masks arrived after 1 month but the gloves never came. When I wrote to follow up, they said they are in transit (it's been almost 2 months!) and they would not let me cancel the items. They are also very difficult to communicate with. Their site makes communication very difficult; you have to submit a ticket and wait for a response, which takes a long time to receive. They will not allow more than one ticket for the same item. One last comment: the masks they sent are very poorly made and are not effective as they gap at the sides. I WOULD NOT BUY ANYTHING FROM THIS COMPANY. Go elsewhere if you can!
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
Reviewed May 2, 2020
I placed my order on 4-1-20. I received Payment Confirmation 4-2-20. I HAVE BEEN CHARGED, HAVE NOT RECEIVED MY ORDER AND HAVE FOUND IT IMPOSSIBLE TO REACH ANYONE! They can either ship the product or refund my money. HELP PLEASE.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 2, 2020
I placed my order Apr 4th and the total was deducted of $96.62. Apr 13th I received an email the item had shipped with a tracking number and estimated delivery date of 4-7 days being shipped US priority first class. I sent an email inquiry on April 22nd at 18:46 hours as to the status of my order and delivery. I received a reply that my order was shipped out on April 13th and I could track it with the tracking number that doesn't give you any shipment information and says "The online tracking will be updated slightly later than the situation."
After this I sent an email to refund my money on april 27th. I had opened a ticket number over the package only to receive an email that the ticket number had been closed out. I Replied to the ticket number email saying "How can The ticket be closed if I haven't received my package yet and no source of tracking through Us postal service." I'm not sure if this is a case of fraud or incompetence but it just doesn't look good for me.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2020
I had buy the items on April 4th, they suppose to ship 5 business days, I paid $45.00 shipping cost, they changed dates, every week, today May 1st, I did not get item. I reported to bank to investigate, this is big fraud China company, they created COVID-19 virus. I never buy China stuff in my life.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 1, 2020
My order placed on April 6, 2020 included personal protective items advertised by the company. Masks were needed for hospital employees asap. My payment was cleared the same day, but after 2 weeks the order status was "delayed". The company said "we are trying very hard to look for the qualified products in the market" for the "high demand products" - while they knowingly advertised those products with expedited processing and shipment. Taking money for products not in stock is not OK, especially at this time. I requested full refund and have pending case via PayPal.
Dear Svetlana,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36633500. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for all the hassle.
Please note that, after checking your case, your order results regularly in transit.
Your order was split into two packages.
We shipped your first package out via EconomyExpress on April 25, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803383302938 code, which may be useful to identify it later.
Delivery normally takes 4-7 business days. For this reason, you will receive your goods in about 10 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 10, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803383302938
We shipped your second package out via EconomyExpress on May 2, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803312432453 code, which may be useful to identify it later.
Delivery normally takes 4-7 business days. For this reason, you will receive your items in about 10 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 12, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803312432453
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
My deepest thanks and appreciation.
If you need anything else, please let me know and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851386
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed May 1, 2020
One star is too much for this "company". They deserve five poop emojis. LightInTheBox is a scam! My daughter ordered a mini projector back in December. It never arrived, they cancelled the order never refunded the money. On top of that, they keep sending junk email to her even though she has unsubscribed from their emails multiple times.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 30, 2020
I totally agree with the review from Paul, that is NOT a company sponsored review. They took the order, charged my credit card, took longer than I expected to supposedly ship the order, then the order was never received by me, even 18 days AFTER their supposed ship date! At first glance, their customer service gave automated responses to complaints, which appeared to be a human generated response, then despite different points raised by me in repeated complaints, the same "nonsense" automated responses arrived! The tracking number provided to me, was never valid, and no shipment was ever traceable, and I strongly suspect they never shipped the order.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 30, 2020
I ordered my thermometer on April 5 with a guaranteed ship date of 5 days. It has said shipped on there for 3 weeks now with no product being delivered and no tracking information. They have not returned any of my emails regarding this. Order #**. BUYER BEWARE!!!
Hello John,
My name is Fabio and I am the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 36548984. Please, don't worry, I am here to help you solve any problem.
I am genuinely sorry for this unusual situation.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 13.99 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you so much for your support.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851385
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed April 29, 2020
I have had a terrible ecpe with this company. I ordered 2 sets of LED lights and an adapter, (order#: **) and I paid extra to have it shipped in 3-5 business days. It said it was shipped on April 17th, and it is now April 29th. This is simply unacceptable. I put in a claim with customer service and was told that they cannot do anything, and gave me a shipping number, but none of the shipping ever updates past "USPS has received info about your package." My sister and I are very upset that we wasted our money on the lights that are never coming. Please do not use this company.
Hello Abigail,
My name is Fabio and I am the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36788538. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for all the trouble occurred.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 9.56 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
I sincerely appreciate your support.
If you need any further information, please contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851380
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed April 28, 2020
I can't understand how fast these people take your money. PayPal shouldn't pay them till they give you a good tracking # 1st. If they can't ship it don't sell it! PayPal at fault also. They know! HELP!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 28, 2020
I understand the covid19 has slowed the process with everything buuuut this is unacceptable. They took the money before anything was shipped and when I go check on my order it says there is nothing pending like how? Plus it’s not easy to get through with someone. Worse customer service. Save your money and the headache!!!! Smh
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 28, 2020
I Ordered something for my son as a gift as I currently can’t see him due to the fact I’m a nurse working on COVID-19 trials. I paid the £12 delivery charge for 2-5 days and it has actually taken over 2 weeks to arrive. I emailed 3 times and got the same ‘thank you for your patience’. This is false advertising, if you are unable to provide the stated 2-5 delivery then you should not be charging for it!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 28, 2020
I ordered some Cycling Shorts because the website said they were in-stock. Four days later they sent me an e-mail that they were not in stock. COMPLETE waste of my time and I could have ordered them from somebody else that HAD them in the meantime. I will never order anything from them again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 28, 2020
LightinTheBox did not follow through on complaints that I did not receive the medical masks I paid expedited shipping for. The order was early April. It was one big order that they split up. Now I am afraid that I am out several hundred dollars. Their website says DHL delivered it on April 13. I was home, and have been home for over a month. No masks arrived from DHL. I live in a friendly neighborhood and no one saw any DHL vehicle. Now I am wondering If I will ever receive any part of my order, let alone the very expensive masks. This company has no way that a U.S. customer can talk to a real person. I believe they are fraudulently advertising things they cannot deliver on.
Hello Marie,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36490202. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for all the trouble occurred.
As for the parcel sent through DHL, we are sorry but the carrier confirmed the delivery,
http://www.dhl-usa.com/en/express/tracking.shtml?AWB=5020341060&brand=DHL
Could you please verify again?
While the other parcel results still in transit. We would like to offer a compensation for the longer waiting for you, is this okay with you?
Thank you very much for your time and consideration.
If you require any further information, please let me know and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851368
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed April 27, 2020
I am very disappointed with my purchase. I was fully aware that things will take longer to get here during this pandemic. Three weeks later I was charged duty fees. When I tried to resolve it on the app... it wouldn’t even let me upload a picture. A week after that my package showed up missing parts of it. I bought a ring light with a tripod from them and I got the ring light but no tripod. I can’t even get in touch with them so that we can get it figured out. I probably won’t be ordering from this place again. Especially when it cost me double in shipping fees. I wish I could of had a nicer first experience with these guys.
Hello Cassandra,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36645628. Please, don't worry, I am here to help you solve any problem.
I am genuinely sorry for any discomfort we caused to you.
I feel really sorry for any confusion about tax.
Please allow me to remind you that this matter is well discussed on our F.A.Q section, as you may see at https://bit.do/litb-tax
In fact, since the first year we've established our company, we noted that taxes under some countries can be heavy.
That's why we created an insurance against tax, available at checkout to orders from most Countries. You can easily add it when you place your order. Please check this example out: https://bit.do/tax-insurance
This is option is defaulted at checkout, so the only thing you need is to keep the tax insurance option checked in order to be safe from any extra cost.
Unfortunately, I can see from our system that you unselected your optional tax insurance at checkout.
While the overall cost of your order slightly decreased, by doing so you did not cover it against any extra charge, regretfully.
For this reason, normally we can offer no compensation for import fee under this circumstance.
But given we really value you as our Customer, I'd like to make an exception and offer you either refund of 50% off tax or a shop credit matching the full charge. This offer can be extended only once.
I hope you would like to accept my offer, please submit your tax receipt and tell me what compensation you prefer.
As for the missing item, actually by checking your photo we can see the holder described on the listing is included on your package.
Thank you so much for your support.
If I can be of assistance, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851357
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed April 27, 2020
I strongly recommend that you NEVER buy anything from this company. I ordered some N95 masks and surgical masks on April 6 for my colleagues. The order no. is **. I ordered them as it stated that the products will be shipped within 3-5 days after ordered. It were NOT done with the processing for shipping until April 17. And I checked it today (April 27), the tracking information is still NOT in USPS's system. It looks it will take forever to get my items. I will have resort to our company legal department to handle the issues. A buying nightmare!!!!
Huayun
Hello Huayun,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36623118. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for all the trouble occurred.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 27.96 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Please accept my deepest thanks.
If there are any problems, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20851353
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed April 27, 2020
I ordered from this company on April 17 2020 and I have failed to get any email or update besides the confirmation of my order. I checked my order and it still says processing they changed my order date to April 22 as well without me knowing, so my package will take even longer to get here if it comes. Within the next few days if I don’t get any kind of update I will report fraud cause I spent over $30 on this site. Horrible customer service. I’ve emailed them and have yet to get a response. Never ordering from here again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 27, 2020
I have waited for 7 weeks for this order and have still not received it, despite the claim when I purchased the order that it takes just 1-4 business days to deliver. I ordered a touchless thermometer for my 98 year old mother, who is at extremely high risk for COVID-19. I can understand some delay due to the COVID situation, but 7 weeks is ridiculous. This company is the worst retailer I have ever dealt with and will NEVER order from this country again. I say BUYER BEWARE to any others who consider buying something from this company.
Reviewed April 27, 2020
I’m shocked that websites like these are allowed to trade! I placed order on 25/04/2020 paid £293.99, took my money and on 26/04/2020 cancelled my order and said refund has been sent! All lies, no refund sent, no response to emails, no contact number! And you still sell the same item online when you are clearly just taking money and cancelling orders, surely it’s very illegal in what you do and you should be reported! My order number is ** if anyone bothers to reply! Speechless isn’t a word!
Dear Agnis,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 37065474. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for this unusual situation.
Your order was refunded on 2020-04-26.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
Thank you very much for your support.
If you require any further information, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20808462
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 26, 2020
I ordered an in stock item on April 3, 2020 and chose expedited express (3-5 days). My credit card was charged that same day, my item status says my order date was April 11, 2020. That is wrong. Says it was shipped April 12, 2020. That is wrong too. I submitted a customer service request on April 16, 2020 inquiring about my order status and received a response an hour later with my tracking number and told me it has been difficult getting products out of China due to the limited number of flights.
I understand these are unusual times, and I suppose I could cancel my order. My package info has been sent to the shipper, but it has not yet moved. I submitted another customer service request April 24, 2020 inquiring again about when my item would actually ship. I have not heard anything further. Something for my fellow Americans to consider when ordering from here during this crazy time. Order number is ** if the LightInTheBox folks want to check it out.
Hello John,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36529287. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for what has happened.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a refund matching the postage 14.11 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
I sincerely appreciate your support.
If I can do anything else for you, please let me know and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20808453
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 26, 2020
Updated on 05/14/2020: Total bald face scammers, liars. Please, shop with anybody but this group. A Diamondback Rattler has more honor than them. This is a follow up to my other reports regarding Light In The Box and the sporting good item they charged me for in early April, never shipped and continue to jive & juke regarding either sending the item (I paid for expedited delivery) or returning the money to my credit card. I've written then innumerable (20 plus) times while attaching my credit card statement as proof of the charge to my Mastercard. They will promise action, but deliver a dark abyss. BEWARE BEWARE BEWARE!
Updated on 04/29/2020: As a follow-up, they contacted me claiming they did not charge my Mastercard even after I emailed them proof of charge via my card statement...for the umpteenth time! These people have a load of low down gumption. Internet thievery. Avoid LIGHT IN THE BOX or it will cost you money. Paul **
Original Review: BEWARE BEWARE BEWARE! Internet Thieves. LightInTheBox actual name is 'darkness in the hole'. They charged my Mastercard and DID NOT send the goods. They shamelessly sent numerous responses to my inquiries, one more ridiculously composed than the next, stating they would or had resolved the issue/dispute. To this date no refund or credit has been received. It's like expecting empathy from a psychopath!
Hello Paul,
we feel sorry for the trouble.
Please note you had canceled this order on 2020-04-10. We issued a full refund for you.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
Please accept my cordial thanks.
If you need any further information, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20823780
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 26, 2020
My order # **. Where is it? I ordered it early April. The order was 20 masks for 70.00. Complete ripoff. I would expect some decent service. Never again. I understand the Covid 19 crisis but this is ridiculous. You overcharge and provide subpar service. Any info regarding my refund would be appreciated.
Dear Customer,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36834489. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for what has happened.
Firstly, our apologies the unexpected delay.
We shipped your order out via EconomyExpress on April 16, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803358016167 code, which may be useful to identify it later.
Delivery normally takes 4-7 business days. For this reason, you will receive your items in about 10 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 4, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803358016167
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your kind attention.
If you need any further information, please let me know and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20808449
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed April 26, 2020
Ordered a package on April 4th. Didn't ship until April 24th. Shipping dates changed many times. Tickets were answered with generic responses that had nothing to do with my inquiries. Order #** cannot be tracked. Tracking tab on their website has said the package has been sent to USPS. Checked their tracking and says they don't have the package in the system yet. They have received a notice of my package being sent but 4 days after allegedly being shipped USPS has not received it. I understand that the current health crisis has played a part and was patient for a while. That patience is gone and will stay away from Lightinthebox in the future.
Hello Jared,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36574474. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for your frustrating experience.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 4.48 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Please accept my wholehearted thanks.
If I can do anything else for you, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20808438
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed April 25, 2020
I purchased a set of wireless headphones from LightInTheBox.com. The headphones were faulty and didn’t work! I tried all trouble shooting. I asked for a refund. They took ages to reply (3-5 days each time), and then send generic emails and not even answering the questions that I asked. They credited me what I paid for my product. But won’t give me a refund for shipping when the product is faulty and unusable. I do not recommend this company at all! They avoid emails and don’t provide a good service at all.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 25, 2020
I Ordered face masks on 4/10/20 & chose to have my order expedited with 3-5 day shipping because I needed the product asap. My card was debited right away and as of today 4/25 I still have not gotten my item nor have I gotten a refund. I have put in a customer service ticket and aside from a generic response....have gotten no feedback nor have I gotten an answer for my refund request. Disappointed that this company would take advantage of people especially during this time.
Dear Candace,
My name is Fabio and I am the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 36735140. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for your frustrating experience.
Firstly, our apologies the unexpected delay.
We shipped your order out via Express Courier on April 10, 2020. The carrier US Priority Line LITB1 First class2 has labeled it with 9200190258803347746754 code, which may be useful to identify it later.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
In such case, I'd like to offer a compensation with a discount matching the postage 13.98 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
You can track it here: http://www.17track.net/en/track?nums=9200190258803347746754
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Please accept my utmost thanks.
If you require any further information, please contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20808184
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 24, 2020
I purchased 50 masks from this company on 4/13. They said their shipping was between 4-7 days. After 10 days, I can't even get a tracking number that shows the items were delivered to the USPS and/or is in transit. I contacted LIEintheBox and they asked me to wait another 7-10 business days for delivery. Don't need them in a month or two. Lying, misrepresentations about shipping to induce purchases. Reviews show this company is Terrible. It is listed on the NYSE and it is unbelievable that the FTC or Attys General have not shut them down or fined them for Unfair and Deceptive Trade Practices. Recommendation, BUY ELSEWHERE, YOU HAVE BEEN FOREWARNED.
Reviewed April 24, 2020
Ordered several items and have not gotten any of them. This a ripoff company based in China, Noticed several bad reviews with the same problems. Tried over and over again to get ahold of them. They keep saying orders are pending or are in transit and cannot be tracked but have no valid reason.
Dear Paula,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36599725. Please, don't worry, I am here to help you solve any problem.
I am really sorry for all the hassle.
Please note that, after checking your case, your order results regularly in transit.
We shipped your order out via EconomyExpress on April 14, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803352561328 code, which may be useful to identify it later.
Delivery normally takes 10-22 business days. For this reason, you will receive your products in about 31 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 15, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803352561328
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Thank you very much for your time and consideration.
If I can be of assistance, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20791652
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 24, 2020
I placed my order at the end of March. I paid for "shipping insurance". The order took a week to ship. I have not received a shipping update since April 8th. I opened a ticket and have only received generic copy/paste responses. I have asked for a refund and been denied. Do not do business with this company. It is a scam.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 23, 2020
I ordered my LED strip lights on April 14, 2020 and they said that the shipping date was going to be an estimate of April 19, 2020. I understand with the virus that things will be a little slow but my package was delayed once again to April 22, 2020. It is now April 23 and it still says it is being processed, I would not recommend buying products from this website because it is slow and not a very great first experience shopping online.
Reviewed April 23, 2020
I'm sick to my stomach about the the amount of money I paid for Covid-19 supplies. Order# **, **, **. My Orders (on their website) tells me the orders were shipped (almost immediately) after ordering. I put in "tickets" (questions) about not receiving pkg. They gave me two carriers to track shipping: 17track.net/en and USPS. When I put in my tracking numbers I get these kinds of answers: USPS "was electronically notified by the by the shipper April 16,2020 to expect" the package for shipment. "This does not indicate receipt by USPS or the actual mailing date." 17track.net/en gives me same info...NOTIFIED (April 13) BUT NO PRODUCT TO SHIP. I have asked for a refund in "tickets". (You can't put refunds through without first clicking that you received the order.) AND ROUND AND ROUND WE GO. I CAN'T AFFORD TO LOSE THE AMOUNT OF MONEY I HAVE SPENT WITH THIS AWFUL COMPANY.
Dear Ellen,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36784763. Please, don't worry, I am here to help you solve any problem.
I am truly sorry for all the trouble occurred.
We shipped your packages out via EconomyExpress on April 12, 2020.
http://www.17track.net/en/track?nums=9200190258803352368859http://www.17track.net/en/track?nums=9205590258803386108455
http://www.17track.net/en/track?nums=9200190258803352136175
http://www.17track.net/en/track?nums=9200190258803352368873
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
In such case, I'd like to offer a compensation with a shop credit matching the postage. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you so much for your time and consideration.
If you require any further information, please drop me a line and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785178
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 23, 2020
The U.S. Postal Service was electronically notified by the shipper on April 11, 2020 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.
Customer Service continues to give no resolution for this matter except to say: "It will be delivered in another 7-10 days, we really appreciate that you could wait for one more week. Eleven days with no movement of your shipment shows deliberate intent to fraud. I do not recommend you order anything from this company. All they can do for me is email me the directions on how to get my REFUND!!!!
SignedHighly Disappointed
Dear Customer,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36580658. Please, don't worry, I am here to help you solve any problem.
I am so sorry for what has happened.
We shipped your order out via EconomyExpress on April 10, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803347156492 code, which may be useful to identify it later.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
In such case, I'd like to offer a compensation with a shop credit matching the postage 8.19 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
You can track it here: http://www.17track.net/en/track?nums=9200190258803347156492
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Thank you so much for your kind attention.
If you need any further information, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785169
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 22, 2020
Updated on 04/27/2020: Light In The Box is the worst online commerce system I have ever experienced, I ordered an 3 led light items which said it was going to take 3 days to deliver and it's currently up to two weeks and I haven't received the item, even though I needed it urgently, after they shipped it to a delivery system (DHL), they on shipped two items instead of three and they kept the bill of custom clearance on my name, after I have already paid for delivery on their site, If you are seeing this DON'T NOT USE LIGHT IN THE BOX!, PLEASE!!, It would end in tears. The worst part is that it take years for their customer service to reply. And if their customer support is seeing this, look into it, my order number is **.
Original Review: Good day, I have a lot of complaints about this platform and I feel this is a very bad first impression, I ordered a product meant to be delivered on the 16th of April, and they postponed the date 3 times, which was very annoying due to the fact that I needed the product urgently, now it has been postponed twice again and is still yet to be delivered. And also I would like to know why the confirmation email has not been sent to my email, if this is affecting anything, I would like my email to be removed from your suppression list and I hope you deliver the item I paid for, Thank you for your time. I need to know what happened to my order Please.
Yours sincerely,Your first and last time customer :(
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 22, 2020
I Ordered a Metal Detector, Order number **, on April 7 and paid for Expedited Delivery (2-5 business days). It was a gift for my Granddaughter's birthday, which was yesterday... It hasn't even been shipped yet! I submitted a ticket and this is the obviously scripted the response I got: "For Pandemic prevention product, please note that these prevention products are in short supply all over the world. We are trying very hard to look for the qualified products in the market, and will ship them in order of the payment received day. We appreciate your understanding and patience. (Special attention to customer who ordered Oximeter, please be advised due to the global shortage, we might upgrade Oximeter to different color or similar style randomly. If you don't want other replacement, please kindly reply back and we will help to exchange or cancel.)"
They then considered my ticket as "Resolved", which it is not. As my order is for a Metal Detector and not a respirator, I don't think this applies to my order! I started to apply for a refund and cancel the order today, and got a popup saying that due to the Chinese Holidays I should wait a couple of more days. (??? Chinese New Year ended February 2 and next holiday is May 1). I read some reviews on them and decided to not ask for a refund as I probably will not get it, or they will give me a store credit, which I will never use! I ordered another Detector from Amazon on the weekend and it will be here tomorrow. I should have used a reputable company in the first place. I don't expect to get this anytime in the next month or two, if at all, but I have no option but to wait for something that I no longer need rather than lose my money. Will NEVER use this site again!
Hello Ronald,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36657896. Please, don't worry, I am here to help you solve any problem.
I am really sorry for your poor experience in our shop.
Please note that, after checking your case, your order results regularly in transit.
We shipped your order out via Express Courier on April 23, 2020. The carrier DHL has labeled it with 8186395954 code, which may be useful to identify it later.
Delivery normally takes 2-5 business days. For this reason, you will receive your products in about 7 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by April 30, 2020, please contact us as soon as possible.
You can track it here: http://www.dhl-usa.com/en/express/tracking.shtml?AWB=8186395954&brand=DHLCanada : 1 800 225 5345
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
My warmest thanks and appreciation.
If you have any questions, please contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785154
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed April 21, 2020
Updated on 04/29/2020: I recently purchased some watch bands around April 2 and then I received an emailed me saying they shipped it on 10 of April. I received a email after I made a complaint on ConsumerAffairs received saying that I will get a refund on my shipping and handling but at the same time it’s been nearly 3 to 4 weeks and I paid for shipping to be delivered within two weeks. I just don’t understand how am I waiting for a product that I really want it I could’ve gone somewhere else to purchase the product and they took $30 from me without telling me what’s going on with my product. What is going on. It’s not fair. I do not like to complain about companies but this is the worst.
Original: I actually purchased couple of items from this company, they stated that it will be 24 hours for delivery. I paid extra for 7 days delivery. I ordered on April 3rd 2020 thinking I will revive my items by the 10th. It’s the 22nd of April and they just shipped my package, and there is no package tracking whatsoever... I will never order anything from This company, it’s a shame they can take my funds out my account before they actually shipped my items. I don’t even know if they shipped anything, it’s a fraud company.
Dear Andre,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36595608. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for all the hassle.
We shipped your order out via EconomyExpress on April 10, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803347666588 code, which may be useful to identify it later.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
In such case, I'd like to offer a compensation with a shop credit matching the postage 4.92 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
You can track it here: http://www.17track.net/en/track?nums=9200190258803347666588
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Please accept my wholehearted thanks.
If you need any further information, please let me know and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785138
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed April 21, 2020
Please don't buy anything from this company. I bought some N95 masks and it took more than 3 weeks for me to receive the masks. It stated that the products will be shipped within 3 days after ordered. The masks are okay. But they are expensive and the shipping fee is not cheap. I will never buy anything from this company again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 20, 2020
Another victim from this company. I order item about 160US $. All related to mask & gloves - COVID-19. Delivery was fast shipping. Till date no responses nor the tracking number provided. Sent email.. No response. Luckily I paid money via Paypal Payment. So I assume I can get back refund but, going to be little longer process. Please, avoid this company.. Pure scammers based on my experience.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: April 23, 2020
I finally received my thermometer. The biggest problem was the lack of communication.
Original Review: April 20, 2020
Ordered a touch less thermometer. Paid extra to expedite shipping. Have not received. Have sent 2 emails wondering where my thermometer is. Have received no response. Paid with PayPal. The company apparently does not have a contact phone number to call customer service. Do not recommend this company.
Reviewed April 20, 2020
I made a purchase on 4/12/2020, when I paid for the order website said 4-7 days for shipping. Order#** should have shipped on 4/19/2020. Order still states processing. I have requested a refund with no response. Worst online shopping experience ever. Total scam, please don't waste your time or money!!!!
Hello April,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36790201. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for all the trouble occurred.
You can check your refund here:
1) April 20, 2020: storecredit 21.59USD
Please note you can transfer it back to your card at the following link.
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
I really appreciate your time and consideration.
If you have any questions, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785124
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed April 17, 2020
I ordered several items from Light In The Box on April 4th, 2020. My order number is ** and I purchased a digital thermometer, gloves, and face mask from this company. I understand that we are experiencing a global crisis and things may take little longer to process. However, this should have been clearly stated on their websites that processing WILL be delayed. Additionally, I paid for expedited shipment and assumed that my items will be processed quickly since they stated the items were in stock. They charged my account immediately, however, they are extremely slow in providing updated status on my account. I submitted tickets to request the status and they replied with a general comment. I am very frustrated at this point and I regret ordering from this company.
Dear Tangela,
I am Fabio, the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 36550826. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for all the hassle.
You can check your refund here:
1) April 22, 2020: paypal 101.38USD
It normally takes about 3-5 business days to complete this refund transaction. I recommend you checking your PayPal account later.
Please accept my deepest thanks.
If you need any further information, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785114
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 17, 2020
I was so disappointed with my purchase. The dress advertised was beautiful and I got very poorly sewn and cheap material! Customer service although friendly is useless!! The length you have to go through just to request an exchange and forget about getting your Money back! They want to give you a credit! Credit?! I’m not shopping here again. You get one chance with me. I wrote a sincere review on their website and it was never posted (interesting). We work too hard for our money to throw it away! Beware and be careful. :)
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 17, 2020
And YOU KNOW WHAT HAPPEN NEXT! YES, the application had locked me out, I cannot access to my account anymore!!!! What a Shame! ฺ
After that I tried to log in again to see the result and it ignored me so I tried again to changed my password, the application said "The Moblie Number was not found in our records, please try again." How Could it be! I never use E-mail in the first place!!!! If Customer Service is around here, You already got my money and I don't need any of your service anymore! I don't have any proof or order number because YOU HAVE LOCKED ME OUT!!!! But if you concern you can contact from my number ** username instead!!!! Don't ever try to order from this website, it is the worse experience ever! I already made refund form from Mastercard! You will not have my money!
Hello Natthakit,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36814155. Please, don't worry, I am here to help you solve any problem.
I feel genuinely sorry for your frustrating experience.
To login, please use the same login method via phone. We would like to know if you will keep your order. We're happy to discount 20% off the price for your satisfaction.
I sincerely appreciate your kind attention.
Should you need any further information, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=20785094
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Service
Reviewed April 16, 2020
Updated on 05/17/2020: Hello. I’m changing my previous rating of 3 to now a official 1 star. I have been as fair as possible with this company at this point. As of today May 16th, 2020…. I have not received the second part of my order. Which are a face shield and gloves. I logged into the website and notified the company as early as May 7th. There was a estimated shipping date of May 2nd and expected to ship in 7 to 8 days. I received their typical computer generated email saying my ticket has been resolved and that if I was not satisfied I could yet complain again to a supervisor.
I have not received my items that were paid for in full originally on April 7th, 2020. At this point I do not want to be in contact with this company. They are literally purposely treating customers poorly and delaying orders to keep the profits. This is fraudulent and now I will have to take this attempt to resolve further,,,,when they could have just been a fair and honest company and delivered the items that I have in fact already been charged for. I do not recommend the utilization of this company at this time. Thank You.
Original Review: Hello. This was my first time using this Company in light of COVID-19. Thus far I have not received tracking numbers for my orders after requesting them. Additionally, after sending a second response about the tracking number.... I was then told that an item in my order was not available and that they could send me a coupon or my paypal acct number. These were not specified as options for returns or items not in stock. My card should not have been charged if they are not in stock. I have requested another item in its place or that my funds be returned to the card that was used for payment. I do not wish or intend to have to set up or give a paypal act to get a refund of non stocked items.
I should have been notified that it was not available before they charged me for the item. Thought this was a great choice for selecting items during the Pandemic. Trying to be fair. But so far I have not had great customer service but instead one that has assumed they can do whatever they wish after they have received payment. Not so fair or good customer service in my experience. Even though they notify you via email.... they have decided for you by giving you only one or the other options, why you still do not get your intended items or refunds. I do hope this can get resolved. I didn’t think that choosing this company was a poor choice after reading Previous reviews. But now I’m experiencing a email war of poor customer service and demanding instructions that are not warranted for choosing to spend my money and purchase products with a company do to COVID-19. Please inform your customers if an item is out of stock BEFORE charging them.!!! Thank You kindly.
Reviewed April 15, 2020
On April 8, 2020, I ordered a set of 25M LED Light strips. The package was delayed twice and whenever I contacted customer service about it, they didn’t respond to any of my questions. I decided to cancel the order, and am still waiting for a refund. I will not be using this site again. I am hoping the get my refund.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 14, 2020
I ordered a suit for an upcoming wedding in a size 16W, which is the U.S. size that I wear. I received the suit on April 9, 2020. I tried the suit in and discovered that the suit was at best a size 14W. It is so tight that I am unable to sit down. I contacted the customer service to at least exchange the suit for a size larger. I was messaged back that said the suit is a "custom made to order'. That the suit could not be resold. The refund clause states that if the consumer was not 100% satisfied there would be a full refund. I then had to then appeal to a supervisor to get a refund. I WILL NEVER PURCHASE ANYTHING FROM THIS WEBSITE. I will tell anyone and everyone that this website, the customer service is worse than I have ever encountered.
Reviewed April 14, 2020
I ordered a package from you. Order number **. It says shipped but I can’t track a package I paid for 3-5 day shipping on and I try to track the package it says number not in system. I need to be able to track the package so when it is deliver I can be there. Plus not having a customer service phone number is odd.
Dear Dan Smith:
we feel really sorry for all the inconveniences, after checking the order was shipped with tracking number 9200190258803351266491 via US Priority Line-LITB1-First class2, it should be delivered by USPS service to you. Yes, it should take 3-5 business days to delivery, but at the special period caused by Covid-19, the work with postal office and customs get slower than usual, we did forwarded the to our courier, but the transit speed and checking speed at US customs are really out of our control.
we are paying attention on the issue and trying to resolve it with our couriers. Hope it will be resolved soon.
Regarding about your order, we totally understand your feeling and we will take the responsibility surely. I have submit a new ticket 20776496 to contact you, please keep in touch with us via this ticket, we are willing to help out.
By the way, please kindly note that we don't have public phone number at current time, so please don't call any number searching from google,it might be fraud. Please keep in touch with us via ticket or email, all your problems will be resolved here.
Thanks for your understanding and support.
Sincerely,Lightinthebox
Reviewed April 10, 2020
I ordered a thermometer on March 28, 2020 and paid for the 3-5 day shipping. It is now April 10, 2020 and have received nothing. I was billed on my credit card for this item and the 3-5 day shipping and I am left empty handed. Very unhappy. This was 101.48 and the order number is **. If I ever get my item, I should be reimbursed the extra 20 some dollars I paid for fast shipping, but at this point, I have received nothing. Not looking good for this company.
Dear Connie,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36371755. Please, don't worry, I am here to help you solve any problem.
I am very sorry for what has happened.
Please note that, after checking your case, your order results regularly in transit.
I am really sorry to inform you that we could not use the expedited way to ship your order but we had to use EconomyExpress. I sincerely apologize for the inconvenience.
We shipped your order out via EconomyExpress on April 8, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803340825227 code, which may be useful to identify it later.
Delivery normally takes 3-5 business days. For this reason, you will receive your products in about 7 calendar days.
The latest status with have is:
2020-04-13 09:46QUEENS NY DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility -> Your item arrived at our QUEENS NY DISTRIBUTION CENTER origin facility on April 13, 2020 at 9:46 am. The item is currently in transit to the destination.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by April 20, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=9200190258803340825227
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Please accept my heartfelt thanks.
If you need anything else, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20683450
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 10, 2020
Updated on 04/22/2020: WARNING: Do not order from LightInTheBox (LITB). Far too often, the company (1) does not have the order item in stock; (2) is deceptive concerning the status of order processing and shipment; (3) has woefully deceitful customer "service" representatives; and (4) fails to abide by its very own guidelines concerning order cancellations and refunds. (Pssst... As, I shall explain, the setup appears—at least in part—as variation of a PONZI SCHEME!) ||
BACKGROUND: Previously, I had placed two orders: one was for face masks/respirators; whereas the other was for respirator filters. I had complained about delivery delays; ultimately, the filters arrived, and LightInTheBox did eventually issue a refund for the face masks. Accordingly, I subsequently decided to give the company the benefit of the doubt; I reordered the face masks—albeit in a smaller quantity—which cost $152.00. ||
Presently, I have demanded that LightInTheBox immediately refund the money that I had paid for a 50-piece package of FACE MASKS/RESPIRATORS, which they have failed to ship, i.e., order ##**. Further, I expect that LITB will forthwith issue the refund DIRECTLY to the Visa card which I had used to pay for the order. ||
The ad stated that LightInTheBox would ship the package within 24 hours. But, the order was never shipped! It has been six days since the date on which LightInTheBox has claimed shipment. However, the tracking information only indicates the issuance of a tracking number; the USPS has yet to receive the package. Initially, LITB told me to expect delivery within a week of shipment.
COMPANY ENTICES WITH FRAUDULENT PROMISES OF 24-HOUR SHIPPING. After an undue delay of order processing for the face masks/respirators, I repeatedly requested information concerning the status of the order processing and its shipment. I even attached a screenshot of the ad, which clearly stated, "Processing time... Ships in 24 hours." And ultimately, having been extremely dissatisfied with LightInTheBox’s customer service, I demanded the cancellation of, and a refund for, order ##**, whose order date was April 13. ||
In any event, LightInTheBox customer service were consistently disingenuous and evasive when I inquired regarding the status of the packing and shipping progress. Ultimately, LITB twice emailed me to inform that it has shipped the order as of April 16, 2020. This information appears to be untrue. ||
BURNING QUESTIONS:(1) Did LightInTheBox truly ACTUALLY ship my order as of April 16, 2020, which it had claimed in two of its emails? No. ||
(2) If so, from what location was it shipped? Not applicable. ||
(3) Six days after the alleged shipping date, why does United States Postal Service's tracking information show only one event, namely, LITB's initial request for a tracking number? (HINT: This is a "red-flag.") See question #1. ||
As of April 22, 2020, upon checking the supplied tracking number, United States Postal Service’s tracking information showed that three, or four days prior to the alleged shipping date of April 16, 2020. LightInTheBox had obtained a tracking number for the order. ||
TELL-TALE SIGN THAT ORDERED WAS NEVER SHIPPED: But, unfortunately, the USPS tracking information, as of April 22, 2020, STILL has ONLY ONE single, solitary entry, i.e., “Status… Pre-Shipment April 14, 2020 Pre-Shipment Info Sent to USPS, USPS Awaiting Item.” ||LightInTheBox claims that it shipped the order on April 26, 2020. IT DOES NOT TAKE SIX DAYS TO TRANSPORT A PACKAGE TO THE POST OFFICE! ||
On April 22, 2020. LITB messaged me as follows, "Since the package is in transit and will be delivered to you in next 7-10 days, we really appreciate that you could wait for one more week." THIS IS PART OF A PATTERN. It is intuitively obvious that this is merely a ruse and a delay tactic. It reminds me of the old joke regarding a habitually delinquent debtor who routinely tells the creditors that, “The check is in the mail.” So, to LightInTheBox, this is merely a joke which it plays on unsuspecting and trusting customers, as well as a game that the company plays with other people’s money, i.e., as a PONZI SCHEME. ||
MEA CULPA. That said, as noted above, in a different prior order, of the same item, I had obtained a cancellation and refund. There, the problem was also because of non-shipment, as well as poor customer service responses to my inquiries, i.e., indifference, evasiveness and deceit. And, in retrospect, it was rather foolish of me to have given LightInTheBox another chance to make good. ||
Regardless, I categorically state that— once the present predicament is resolved— I shall never ever do any business with LightInTheBox. For, LightInTheBox simply does not value its customers; nor does it treat them with the respect and consideration that one would expect from a truly reputable company. Furthermore, I shall dutifully strive to warn others of the deceitful and shoddy business practices in which, apparently, LightInTheBox routinely engages.
Original Review: On April 3, 2020, I ordered 4 packages of the following item: KN95 CE EN 14683 Standard Face Mask Respirator. The total order was for $283.07, including shipping and insurance, i.e., order #**. On April 9, I requested a refund, which, pursuant to the company's refund criteria, I was entitled to do because the company had not yet shipped the item. The site's knowledge base, states, "Most of our products can be cancelled up until they are shipped for a full refund." LightInTheBox sent me a email confirming cancellation and entitlement to refund: "...We have received your cancellation request for order **, which may take some time to proceed. The refund ${paymentAmountList} [sic] will be deposited into your LITB website account within 1-2 days, you can find it from (I OMITTED LINK.), and use it to pay for a new order directly. If you need to refund to your original card/bank account, please submit a “withdraw request ..."
But, wait one minute LightInTheBox, what gives you the right to divert my refund from being applied to my bank card, and in the process, hold MY MONEY ransom in a so-called LightInTheBox account for my future purchases. I never heard of such a dubious procedure! Standard business practices dictate that the refund must be applied to the same form of financial instrument which the customer had used for the payment of the order, and not to coerce a dissatisfied customer into exposing himself or herself to the indignity of doing further business with the company. This is especially true in a situation where the dissatisfied customer no longer wants to do any business whatsoever with LightInTheBox.
Okay, so, I followed the instructions of the refund confirmation email which LightInTheBox sent me. Namely, I submitted a "withdrawal request" from my so-called LightInTheBox website account. However, this appears to be simply a way of unduly delaying a refund to bank card. I need my money to purchase item elsewhere. I have contacted the company’s customer service by filling out the designated “ticket” form. I HAVE HEARD NOTHING SINCE. It is no wonder that LightInTheBo provides no telephone number; this goes to show just how little that company values its customers.
Nowhere on company’s web site was there a mention of refunding a customer’s “LightInTheBox account.” I carefully inspected its Help center and knowledge base. In the knowledge base, there is a topic entitled “How can I cancel my order. It reads, “Most of our products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunately, once an order has been shipped, it can no longer be cancelled. Elsewhere, the site states, "The time it takes to receive your refund will differ based on the payment method you used. Credit/Debit Card It will take 7-45 days for your credit card company to process the refund and credit your account."
Dear Keith,
I am Fabio, the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 36508604. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for all the trouble occurred.
Please note that your order was canceled. You can check your refund here:
cybersource CybsNumber：5859040312656146803015GC Number：null USD -283.07 2020-04-10 01:20:48.0 withdraw
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
My warmest thanks and appreciation.
If I can be of assistance, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20683449
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Assistance
Reviewed April 9, 2020
They asked you get a ticket. And they will follow up with you but they don’t, when I check status it only says processing. This is so upsetting. Do not purchase anything from them.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
Reviewed April 8, 2020
I made an order on April 1st. Ever since they accepted my payment, which took them about 5 minutes, I have NEVER EVER heard from them since. My order number is **. My item was meant to be shipped on April 8th, and I haven't got it. I even wrote a note to them asking about the progress of my delivery, haven't heard from them AT ALL. No emails, no nothing!!! Terrible experience. I can't even find a contact number that I can call and check what is going on. I really need the item to arrive ASAP so if anyone knows another way that I can reach out to them please let me know!!! Thank you.
Dear Vuk,
My name is Fabio and I am the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36472938. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for any discomfort we caused to you.
Please note that your order was canceled. You can check your refund here:
storecredit Related Order#:36472938Related Merchant#:1
Source ：credit
Expiration ： USD 35.72 2020-04-10 12:27:21.0 screfund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it usually takes up to one billing cycle for them to execute it. I recommend you contacting your bank branch if you have any concern on their refund time frame.
My heartfelt thanks and appreciation.
If you need anything else, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20683446
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Care
Reviewed April 7, 2020
I ordered 3/18 9 oximeters. My family are High risk and I wanted to have to gift to them in preparation for the surge in our country of CoViD19. I was promised 3-5 shipping. After several communications on 4/1, I was told they were out of stock and offered to replace with a better product. I agreed on 4/1. I again have sent several messages asking for shipping. They have ignored my emails. I now checked and they changed my order date to 4/6. I don’t understand. I feel I’m being scammed. Paid close to $200 including international fees. My order number is **. Please help or refund completely with international fees.
Hello Ada,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36210533. Please, don't worry, I am here to help you solve any problem.
I feel really sorry for this unusual situation.
Do you prefer to cancel all the orders or to receive the ready items and cancel the rest?
The ready products are http://www.lightinthebox.com/_p7467836.html
Thank you very much for your kind attention.
Should you need any further information, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20683440
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Service
Reviewed April 7, 2020
Do NOT trust LITB. They say full refunds are available but make it very very hard to get a refund. Contact with customer support simply gets template email replies, and no refund. ANd even when the system works well they say refunds take up to 40 days. The WORST online company I have ever dealt with.
Paul B, NZ.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed April 6, 2020
Ordered a infrared digital thermometer. Paid for expedited shipping. Was supposed to be 3-5 days. Says it will not ship until the 10th. That is six days total, and charged me $15.98 for expedited shipping. They took my money immediately, but now that I want to cancel the order I get no response. I needed this to monitor my wife temperature due to fever. At a time like this, it appears that this company is preying on those in need.
Hello Stan,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 36555979. Please, don't worry, I am here to help you solve any problem.
I am really sorry for your frustrating experience.
We shipped your order out via EconomyExpress on April 7, 2020. The carrier US Priority Line LITB1 First class has labeled it with 9200190258803338325319 code, which may be useful to identify it later.
According to the carrier, it was delivered: https://tools.usps.com/go/TrackConfirmAction?tLabels=:9200190258803338325319
Thank you very much for your support.
If you need anything else, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20683429
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Care
Reviewed April 4, 2020
I ordered a pair of shoes on Mar 9 and received no info as to why there was a delay. Considering the Covid-19, I did not pressed for info. Mar 31 I received info saying it was delivered the day before (3/30). Since the package was left overnight by my front door, it was stolen. I found out about this 5 days later when one of my neighbors found the empty package by his house. If Lightinthehouse has given me an advance notice of delivery date, that package would have not been stolen. I reported this to Lightinthehouse and asked for replacement but no response. Will never order from LightInTheBox again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed March 31, 2020
I ordered earbuds on St Patricks day 17th of March. Till now no email no message on my phone. I don't understand what's going on. My order number is **. Please help me on this. I'm now stressing and furious as I'm not sure if it's a real company or scam.
Dear Maqhawe,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36206870. Please, don't worry, I am here to help you solve any problem.
I am genuinely sorry for this unusual situation.
We shipped your order out via Tracked Air Mail on March 20, 2020. The carrier SF Express INT track has labeled it with SF6042133990832 code, which may be useful to identify it later.
According to the carrier, it was delivered:
2020-04-07 08:51Ireland, 【Ireland】 Delivered. Thank you for using SF Express. Looking forward to serving you again
You can track it here: http://www.17track.net/en/track?nums=SF6042133990832
Can I do anything else for you?
My warmest thanks and appreciation.
If you need any further information, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20683421
Please take care and stay home if you can. Your safety is important.
Kind regards,Fabio
LightInTheBox Customer Service
Reviewed March 30, 2020
Ordered PPE equipment. No confirmation email. Canceled the order. No confirmation. On the page to cancel it said I get a response in 24 hours. NOTHING. I will stop payment. It looks to me like a typical scam from China.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed March 30, 2020
I placed and paid for an order (**) on car multimedia player on the 20th of March. It's the 30th now and it still says processing, I must say it's really frustrating for me as a consumer because I haven't even got an email for confirmation.
Dear Nhlanhla,
I am very sorry for all the hassle.
I feel so sorry you no longer need your order #36233391.
After checking, I can see it is being processed and it will be shipped out really soon, no later than April 7, 2020.
Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you.
I am happy to inform you I got special authority to offer you a discount of 15% off the product price!
I really hope this offer can meet your request.
Could you please tell me if I can issue the discount of 85 ZAR for you?
I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation.
Please accept my heartfelt thanks.
If you require any further information, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20576237
Best regards,Fabio
LightInTheBox Customer Service
Reviewed March 17, 2020
Buyer Beware. IMO their guarantee is worthless. After following their detailed return instructions (which included coding the product as a "gift" so they could try to avoid duty/taxes) and spending over $100 to ship the product back they did not accept the return because they did not pay the import duty/VAT. The product leaked and caused damage to the ceiling. We also had to pay for a service call from the plumber who originally installed "our purchase." Bottom line - this ended up being more expensive than buying a known brand from a reputable retailer.
Dear Michael,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 32580874. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for any discomfort we caused to you.
After checking, your return does not result finalized yet. Please could you link the tracking of this parcel?
I really appreciate your time and comprehension.
Should you need any further information, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20525730
Best regards,Fabio
LightInTheBox Customer Service
Reviewed March 17, 2020
I ordered a women’s daily fall and winter faux fur coat from Lightinthebox on the 13 of February 2020. Order number: **. It for delivery, I selected Royal Mail : 4-8 Business days and I paid £26,58. Thé item arrived 15 days later! I was shocked when I opened the package!! The coat was dirty, filled of white threads, it seemed that it is used and I could not even put it on me to try it on!!! I was totally shocked.
I have submitted a ticket. Ticket ID: ** and I have contacted Lightinthebox customer service, to ask them for a Return and I provided the pictures of the horrible coat. However the customer service members were not helpful at all. They made me fed up with them. However I insisted, then I received an email from someone named Zorica asking me whether I want a refund or exchange. I replied: want a refund please.
Since that moment, I am not able to log in to my account, it is suspended, when I go to their website, it appears a page saying: ("We noticed you have been clicking on the same link a lot and our other pages are getting a little lonely! To get back on track please click the input box and type the code you see in the image.") I have clicked the input box many times but there is nothing... It is really disappointing to be treated like that as a customer from a company which seems professional and fiable but I'll consider it now that it is a professional spam. This is the first and the last experience with them. Promesse!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the inconveniences caused by the unqualified product. But actually Zorica had resolved your problem as you expected. She issued a full refund GBP26.58 for you on 2020-03-11 and also told you how the refund would be issued in Ticket 20477948. We feel sorry that you could not check her last message until now.
The full refund GBP26.58 has been returned to your account as credit. If you want to withdraw the credit to your Credit Card account, please follow the steps below:
1. Please use your Facebook account (the original account you used) to log into our website.
2. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
3. Click the "Withdraw" button, and then click the "Submit" button on the next page.
4. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
Please feel free to contact us if you have any further questions, it's always a pleasure to help.
Reviewed March 6, 2020
On 03/02, I ordered a bodysuit I needed for a show on 03/10. I paid for priority 3-5 day shipping. AFTER the order was completed, I was told the item would not ship until 03/15. I sent in a ticket to cancel the order, and was told they were looking into it on 03/03. On 03/05, they put my payment through anyway. Now when I go to their website, it is not accessible. Going to www.lightinthebox.com gives you this message: Service Unavailable - DNS failure. The server is temporarily unable to service your request. Please try again later. Reference **. So, now I have no way to see if I am being refunded or if my order is still processing. I have filed a dispute with my bank, and I now consider them charging me fraudulent. DO NOT ORDER WITH THIS COMPANY.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed March 4, 2020
Order Number: **. I ordered a costume for a performance from LightInTheBox on the 13/02/2020. For delivery I selected ‘Royal Mail: 4-8 business working days’. The latest delivery date I was expecting was 25/02/2020. Therefore on this date I checked the delivery status on the website. Apparently it was still processing my order. The show I needed the costume for was on the 29/02/2020, so I contacted Light In The Box customer services, they were not helpful at all.
Firstly there was no option to speak to anyone on the phone, which was a surprise as the company website seemed very professional. The website told me to submit a ‘ticket’ and they would reply in 24 hours. The first message I received said that I had misunderstood delivery times and I should of allowed for processing (which I never remember seeing when ordering). I didn’t receive a confirmation email at the time, which looking back, I should of seen as a red flag. I explained that the ‘processing’ they mentioned was not made clear and is confusing.
It is clear reading their reviews this has affected others, yet the company seems to carry on regardless of misleading their customers. Their response was to send links to the company terms and conditions. I would of had to scroll through the website to find these and they weren’t listening to my concerns, instead attacking my understanding of their convoluted processes. Also, they explained because of Corona Virus I wouldn’t be receiving the package until mid March anyway, which is later than they predicted even with the ‘processing’ time. In my reply I said I couldn’t wait until March and needed a refund. They told me I needed to cancel my order, but I wouldn’t get a refund, I’d only be entitled to credit. I refused their offer of credit as I didn’t need anything from the website.
I explained I had been highly inconvenienced by having to order an alternative costume and paying a high cost for next day delivery. This time, there was no response and when I checked the status of my order it said cancelled and ‘case closed’. I am extremely disappointed with how I have been treated as a customer. I made it very clear they have let me down as a company and that I am now out of pocket. I have credit that I don’t want or need and I feel I have been mislead. I have no other choice but to report my concerns to Trading Standards.
Dear Josie,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help about your order # 35893059. Please don't worry, I am here to help you solve any problem.
I am truly sorry for your poor experience in our shop.
Please note that your order was canceled. You can check your refund here:
storecredit Related Order#:35893059Related Merchant#:1
Source ：credit
Expiration ： GBP 21.93 2020-03-01 14:35:52.0 screfund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Please accept my deepest thanks.
If there are any problems, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20482314
Best regards,Fabio
LightInTheBox Customer Care
Reviewed March 4, 2020
I ordered a costume for a birthday party and it did not arrive in time - I immediately emailed customer service about the issue and was promptly told they have a no return policy for this item/even in unopened packaging. Terrible service. You can see why Amazon is so popular. They have a terrific return policy which is great for customers. If that is truly their policy then it should be boldly written somewhere so the consumer can see it!!
Dear Diane,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 35927474. Please, don't worry, I am here to help you solve any problem.
I am so sorry for any discomfort we caused to you.
Unfortunately all costumes are made by hand upon request, so we cannot accept a return for personal reasons based on our policy:
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
We would like to accommodate your case especially. Please kindly note you will be responsible for the postage in case you require a return. Do you wish to proceed?
As an alternative solution, we are willing to discount the costume up to 50% off the price tag.
Thank you very much for your support.
If you have any questions, please contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20503854
Best regards,Fabio
LightInTheBox Customer Service
Reviewed March 2, 2020
My 4 bridesmaids ordered a mermaid trumpet dress in mid January with EXPEDITED shipping. Before the end of the month 2 of them received their dresses. The other 2 were given an estimated shipping date of February 19th and February 21st. After these dates the order status still read Processing. My bridesmaids started reaching out to customer service. The response they received was that because of the Chinese New Year orders were backed up and that the warehouse should receive the dress in 3 to 5 days. That was the weekend before last. Because of this I am now stepping in.
My bridesmaids trusted me enough to provide me their logins so that I can communicate with customer service myself. I have reached out to them a few times and the only response I keep getting is that they are waiting for a reply from the warehouse to see of the dresses arrived. My wedding is NEXT Saturday. We need these dresses ASAP. I understand that there is a 24hr response time however we are need of answers now.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed March 2, 2020
I'm in South Africa, ordered a package for $45, in November 2019, is it March 2020, today as I am writing this and still have no package delivered- the support is dismal, keep promising a week later with no delivery- I would not advise anyone from my country to order here.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 29, 2020
I started shopping with LITB in 2010. My first purchase was kind of a bust, due to some of the clothing sizes. The quality of the items were there but I could not fit most of them. Some I kept and others I gave to family members. I learned their sizing and continued to shop with them. I received many compliments on the clothes I purchased back in the day. The customer service was always outstanding as well as the pieces I purchase. Though at the time they use to carry an brand called TS, the clothing was of great quality and well made. I still have some of their pieces. I would agree over time as the company grew, and new vendors joined their establishment, these vendors do not care about the quality of their product, whereby making LITB look like a terrible company. It's very unfortunate they have taken on so many unskilled companies.
Reviewed Feb. 28, 2020
I ordered my wedding dress the end of January after asking multiple times if it could be ready and to me by the 26th of February. I had been told numerous times that it was guaranteed to ship the 24th. After inquiring on the status they kept telling me it would make it on time. After 30 messages back and forth and the 24th passed. Now it is guaranteed to ship the 27th. Here it is the 28th. My wedding is tomorrow and I have not gotten my dress I paid for. When inquiring two weeks ago to cancel I was told I would only get a 50% refund if I canceled. I am so upset that I cancelled it the 27th and they have not responded to my cancellation request and there still is no shipping information. Order number **.
Hello Ashlee,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35772589 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel so sorry you no longer need your order.
After checking, I can see it is being processed and it will be shipped out really soon, no later than March 10, 2020.
Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you.
I am happy to inform you I got special authority to offer you a discount of 25% off the product price!
I really hope this offer can meet your request.
Could you please tell me if I can issue the discount of 40 USD for you?
I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation.
Thank you very much for your kind support.
If I can do anything else for you, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20458780
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 24, 2020
I ordered something and I was informed when I ordered it that it would be 24 hours for processing and another 3 to 5 business days for me to receive it. On the 5th business day, it was still being processed and the customer support couldn't give me any help. I was told not to worry, that it would be sent out "soon" Since I needed the item by a certain date, I cancelled my order. I received a message from customer support asking be to reconsider cancelling in exchange for "rewards." I declined and confirmed that I want the order cancelled and my money refunded.
I received another message again bribing me with "rewards" and I again confirmed that I cancelled the order. The next day I looked up the status and saw that my order was not cancelled. It was shipped. Well, the info was sent to a shipping company at least. The shipping company did not get the actual item for another couple days. Long story short, it has been 16 days since I cancelled my order and I have yet to receive a refund. I have had every one of my inquiries responded to with a lie (which was later contradicted) or a vague excuse. I have not once felt like I was treated with any kind of respect from anyone in this company. I have done some research on the company and I have also found that I am not the only person to have similar experiences with this company. Everyone has the same or similar story and I have come to the conclusion that this company makes its money by stealing from people.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 24, 2020
I ordered white "Marsnow" ski pants. Four weeks later I received a pair of khaki ski pants that weren't the same style or brand that I ordered... After several communications with the company where they made me take pictures of the product received, they simple state that the pants were white and would not process an exchange or refund. WOW. Not used to dealing with cheesy offshore con artists...
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: Feb. 24, 2020
They sent a reply and said they will refund me.
Original Review: Feb. 24, 2020
They are liars. You will get your product late. And if you click a button by mistake, they keep your money even you let them know immediate that it was a mistake. I paid a dress on November 23, 2019. It supposed to take about 10 weeks to me. In late January I still do not have it. So I sent a ticket on the website. The company says I should get the dress early February. On February 8 I still did not get the dress so I logged in and found that my order was canceled. The reason is the dress "will be out of stock for an indefinite period of time". I was very worried since my wedding is in March.
I placed an order for the same dress by mistake. I cancelled the order soon after that. I also sent a ticket requesting to cancel the order since it is the same as the dress that "will be out of stock". However, instead of helping me to cancel the order, the company told me the package is ready to ship and will be shipped in March. Excuse me??? You told me it is out of order... Plus it will be too late. I told them to cancel the order and refund my money. They rejected.
Reviewed Feb. 22, 2020
Order number **. It’s been 2 months since I ordered the item. Given track number was incorrect. I asked what happened to my item, they said I should wait more. I asked again they said “more”...more and more...I started to suspect it’s a scam and demanded full refund. Normally, you get your money back immediately when you demand full refund. But they ignored what I asked for, and sent me copy-paste messages like “sorry bla bla bla... but wait more, please”. I don’t want your item anymore just pay my money back. (Plus: they don’t have even an agency in my country, no phone number, no address, nothing. I wouldn’t recommend even entering their website. They gave me a local number. Guess what? It doesn’t exist.)
Hello Çağatay,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35442595 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel so sorry to hear you've not received your parcel yet. Please could you verify your address, firstly?
[ADDRESS]
Thank you very much for your kind support.
If you need anything else, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20458776
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 20, 2020
I purchased an item from LightInTheBox, and paid extra to receive said item sooner. The website states all items purchased will be shipped out within 24-48hrs. My items "shipping label" was created withing 24-48hrs of purchase, but item was never shipped. Item did not ship until at least a week if not longer from the time I purchased from them. Then once item was shipped it took about another 2 weeks for the item to arrive at my home. The only resolution that this company could give me is a 10% off coupon on my NEXT ORDER, and that I should check with my local postal service because package had shipped. My local postal service had seen where shipping label was created but never received package which meant light in the box still had said package.
This company was not helpful, and did not seem to want to help to resolve my issue with what I purchased. Customer service reps even referred to my ticket submissions as "COMPLAINING". This was my first time purchasing from this company and will be my last. My recommendation to anyone purchasing from this company is if you are in no hurry to receive your item then go ahead and buy, but do not pay extra for shipping cause you will just be giving your money away. Also expect for your item to take 3 weeks or longer before it gets delivered to your home!!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 20, 2020
ARGHHHH DO NOT USE THESE GUYS. Ordered some lighting for New Year's eve. Delivery was suppposed to be in 3-6 business days. It has now been 65 days since the order was placed and I am still waiting. We no longer need or want the merchandise, but they refuse to cancel the order. IF it ever shows up, to return the order, we must accept it first and pay all duties and DHL fees and then return the products. LightInTheBox will NOT refund duties and fees and claims that we should have taken out their insurance. Problem is that they DO NOT OFFER insurance for Mexico (where the merchandise was supposed to be delivered).
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 17, 2020
I ordered 4 dresses; 3 were too small. 1 of the 3 was previously worn and smelled of smoke. I requested to return the 3 too small dresses for a full refund. I was refused stating the dresses were made to my measurements. This was not true. The dresses were in small, medium, large, or extra large. No measurements were sent nor did they ask for any. I was offered 10% discount on a future purchase. UNACCEPTABLE!!! Trying to get my money back; I reported them to the credit card company and consumer protection.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 17, 2020
I discussed my issues online with them, they sent all info on returns, I followed all of this to the letter. I have documents of all the communication that transpired, until I could no longer get in touch). I let them know the day I had posted the products back, and all other relevant info they requested, ie) Return Carrier, Tracking No, etc, then waited. I received notification from Australia Post, that my returns arrived on 27th November 2019. I sent an email to them saying that they now had receipt of the return items, I’ve heard nothing, and I noticed that my ticket no had been closed before I’d received my refund.
I’ve also tried to get in touch since to discuss this matter, and I found nothing in the customer service, NO Phone Number, NO Email!! WHAT KIND OF CUSTOMER SERVICE IS THAT?? I had no way of getting in touch with them! I finally downloaded the app and found this, write a review, so I thought maybe I’ll get a response from them, and get my refund! After all, they have their items back, I should get my money back as they promised. The amount owing is AU$97.68 for items, AU$33.50 for Postage with Tracking, (as requested by the company!) So, a TOTAL of AU$131.18.
This may not sound like a lot to many people, but to an aged pensioner, it’s a huge part of their income! So I would appreciate that money back, I feel like I’ve been robbed. If anyone from the company would like to get in touch with me to sort this out and reimburse me the money I’m owed for the purchases I’ve returned, I’d be delighted to hear from them! The details are noted below. I believe the Ticket No was **, please check all these out for me. My ORDER NUMBER **. RMA CODE **. PLEASE Contact me! Regards, Rochelle O
Hello Rochelle,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34300914 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear that.
Please note that your parcel was never received by us. We tried to look up the tracking code you've indicated on your ticket
> https://auspost.com.au/mypost/track/#/details/LK983453329AU
This is what we get from Australia Post: LK 983 453 329 AU
PendingNo updates yet
Looks like your item hasn't been scanned yet.
Please try again later. What does this mean?
For this reason we are not able to process your request, sorry. We kindly ask you to verify your parcel has been shipped out correctly. Then, please kindly update us.
Thank you very much for your kind support.
If I can do anything else for you, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20458766
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 16, 2020
I ordered a flapper dress and flapper headband for a New Year's Eve party, but they didn’t arrive in time (not even close) and they also didn’t fit. The dress was a size Small (which I always wear) but it was much too large for me. It was extremely loose everywhere and way too long. The headband was hard and uncomfortable and had no elastic. I tried to return both items, but because there was technically nothing wrong/broken/missing with them, customer service wouldn’t let me return them.
Whats more, I paid $15 extra for 3-5 days shipping in order to get it in time for New Year’s Eve, and it didn’t arrive for 22 days. Meaning it took 17-19 days for them to ship this product... Again, the shipment technically was in accordance with the specifications shipping in 3-5 days. However, offering such shipping options at a $15 mark-up reasonably implies a level of service their fine print frees them from having to provide, and is no way to treat customers. I 100% regret ordering from this website, and I won’t be ordering from them in the future. Highly recommend people don’t order from here.
Hello Maria,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35384861 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel really sorry to hear that.
After checking, I can see your return request could not be accepted under our terms of warranty.
All costumes are made by tailors, so they fall under the category of non-returnable items - this applies to returns over personal reasons only: https://www.lightinthebox.com/nh/Return-Policy.html
Please note that, besides labelling the size with Small, Medium, etc. we do provide measurements in inch and cm for each one.
For this time only, we can exceptionally treat your case even if it's out of warranty. I would like to offer you to either:
1) return the items back for a refund of their price tags $36.73. Our return warehouse is in Dongguan, China. We won't be able to cover the return for you since it's not in warranty, sorry.
or
2) accept a discount of $18.50 as compensation for the hassle occurred.
Please let me know how I can serve you best.
Thank you very much for your kind support.
If you have any questions, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20387272
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 15, 2020
I have tried to reach customer service through Instagram, Facebook inbox, Facebook comment and I don't get any response. They don't have any phone number or even a contact email. I'm trying to place a custom order for a few days ago, but I need some help and nobody helps me. Also, the website chat always is offline. I believe the 7-day satisfaction guarantee customer service is a lie.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 14, 2020
This is a very deceptive website. If you don't want to lose your money, do not shop from this website. I bought a bathing suit, a cover up and bracelet. They make it appear as if the shipping that you choose is when you will receive the item. I received my order late and I received a totally different color bathing suit - very ugly, it does not even look like the same item. The pictures are very deceptive. The bracelet I bought is made to look broader than it is, it is half the size and almost as thin as paper and the cover up looks much greener and the material is cheap polyester.
I contacted them and sent pictures and they want me to pay return shipping to China, while the products were shipped from the US. I got wrong product and they want me to pay to send it back to them. They claim they will refund me less the original shipping when I ship it back. So they are basically saying I should be responsible for them shipping me the wrong item and shipping it back to them. To top it off, I luckily cancelled another order, which they charged me for anyway. When I sent a ticket, I received a response that I had to withdraw the money to my bank account, which they had put in some credit account. This is unbelievable. Order #s **.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35595840 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear about this.
After checking your account, I can see we reviewed both request of returns.
For order 35627371 we've arranged a return for personal reasons. Once the items are back, we will issue a refund of $22.13
As about order 35595840, we are sorry that our supplier sent a different color from what you ordered. Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you $24.08. You don't need to return this item.
Can I do anything else for you?
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20387233
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 12, 2020
My experience with this company is absolutely appalling, the worst online shopping I have ever had. I ordered few bike pollution masks on 29 January with priority line delivery, however a week later nothing was happening as it indicated it was still processing my order. I had to cancel the order as I needed items sooner and I previously thought the company shipping from Europe. A week later (6 February) after I cancel I finally received a message from Fabio promising to resolve my refund and offering a discount and shipping not later than on 31 January (while he was writing that message already on 6 February!!!).
Imagine my reaction to this level of customer service. No phone numbers or location of the customer service helpline provided: nothing. It’s almost a week and yet I haven’t got my refund or even acknowledgement of the refund coming : nothing. No any replies to my multiple requests. I do not recommend anyone to buy anything from this website as it has such a low level of customer service you will just waste your time. Natasha **. Order number **.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 12, 2020
Updated on 02/17/2020: Wrote a review couple days ago about a pair of loafers I purchased. They response was they didn’t receive my payment but it clearly says payment received and processing order. Then two days later my order all of sudden says shipped. Once I figure out how to upload photos I will.
Original Review: I Purchased a pair of loafers on January 28th with 24hr shipping and 4-7 business day delivery. It's now February 11 and I still don’t have my item or a tracking number. It stills says processing. I talked wrote customer service. They was sort of helpful and I understood the Chinese New Year but they told me I order would be shipped that following Monday which was February 10th and it’s still say processing... Now I feel like I got scammed and I’m getting the runaround with my order when I was told it’ll ship in 24 hrs which was was THREE weeks ago when I first places the order. At this point I wanna just cancel my order because now all my plans now have to be rearranged.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35762444 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I apologize but unfortunately we did not receive your payment yet.
Please note that we cannot process your order until the payment is received.
P.S. We can see you indicated a P.O. box on your address. Please note we don't support them as shown on our website. We recommend providing us with a physical address to avoid any issue with your delivery.
Can I do anything else for you?
My apologies for the discomfort. After looking into your case, your order results regularly being processed.
Thank you very much for your kind support.
Should you need any further information, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20387228
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 11, 2020
My order was delayed to more than a month. Also, if I cancel the Order I will have to pay around 20 euros fees for that. I do not recommend the site like this. The things nice and cheap do not exist and I will never buy anything on this website! To avoid and if Light In The Box wants to respond ** here is my order number. But no need to lie to your customers, if you can not deliver on time, one or two month late is not acceptable!
Hello Alyona,
I feel so sorry you no longer need your order #35702653.
After checking, I can see it is being processed and it will be shipped out really soon, no later than February 27, 2020.
Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you.
I am happy to inform you I got special authority to offer you a discount of 25% off the product price!
I really hope this offer can meet your request.
Could you please tell me if I can issue the discount of 200 SEK for you?
I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation.
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20387225
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 11, 2020
I purchased a cycling jersey US large and received a US small. I contacted the company regarding an exchange and was told to send an e-mail with a photo, which I did, however, I neglected to include the order numbers (Order number: **). I've corrected my error and re-sent the e-mail with the photo and numbers 3 or 4 times with no reply from LightinTheBox at all. In frustration, I looked up reviews of this company and found that there are many others with a similar experience. I also noticed that a company representative sometimes responds to these reviews. So, at this point I would recommend you find some other more reliable company to deal with, and for the company, remember the old retail adage, one happy customer will tell one other person, an unhappy customer will tell ten people. Not good for business.
Hello Burke,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35564804 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear that.
After checking, I can see that our customer service issued a shop credit of 23.68 USD as compensation for the problem occurred.
Could you please tell me if you managed to see it on your account?
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
Thank you very much for your kind support.
If there are any problems, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20387223
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 11, 2020
Well apparently China takes the entire month of January and a portion of February off, but don't disclose this to customers while ordering. They don't have any issues accepting your order AND payment, but when it comes to shipping they have no staff. They accepted payment on 1/17 and didn't tell me until 1/26 (much after their processing window) that it wouldn't ship until 2/9. I know shipping from China takes a while, which is why I ordered a month in advance. On 2/7 they told me it wouldn't ship until 2/10. On 2/9 they told me it wouldn't ship until 2/13. After being lied to on 4 different occasions, I canceled my order. They then make you go to their site in 1-2 days of course and work to withdraw YOUR money from your online account. DO NOT DO BUSINESS WITH THESE PEOPLE!!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 11, 2020
I ordered hair from LightInTheBox on Jan 29. They said they sent it out on the 29. They are liars. It's February 10 and still no sign of the hair. I contacted USPS. They said they never sent the item out. They said they might be fraudulent. When I try to track it it says USPS still awaiting item. I asked for a refund. The lady said the item is on the way. That is a lie. I will never order from them again. This is wrong.
Hello Shahioa,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35737272 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear that. Could you please tell us more about who did tell you we didn't ship your parcel from USPS side?
Because USPS could not help determine that. They confirmed your parcel is in transit: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803362265131
February 16, 2020, 12:13 pmArrived at Hub
WASHINGTON, DC 20019
Your item arrived at the hub at 12:13 pm on February 16, 2020 in WASHINGTON, DC 20019.
Once I get the details of what has happened, I will be able to assist you further.
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20387212
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 7, 2020
Before I made my purchase I wasn't informed of the processing time until after I had made the purchase. I paid extra for expedited shipping only to be told the processing time is 5-7 days. I needed the gift earlier than that. I cancelled my order and would like a refund but nobody on the website is available for customer service. They also already took the money out of my account and it's saying pending. I still want to cancel and a refund. Please help.
Hello Chyna,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35716951 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel very sorry to hear that.
I can confirm you canceled your order successfully. Please note this order did not result paid yet.
In case you see a pending transaction on your account, please contact your bank. Pending transactions aren't completed yet and our system will refuse to accept a transaction for a canceled order.
Can I do anything else for you?
Thank you very much for your kind support.
If there are any problems, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20387203
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 4, 2020
They sent the wrong size and the way they wanted to fix it was by giving you a "reward" for the cost of the product, not including the shipping and handling, which coming from China was about 30% of the total. Then, they demanded that "The Total Price for All Products must EXCEED the rewards value." So, they expected you to spend even more money, in addition to paying double shipping -- to send the wrong product back, plus the shipping for the right product (assuming they would get it right this time) -- in order to fix their mistake. By the way, when they give you the address to send the wrong product back, the address is incomplete, missing the postal code (zip code). Additionally, the kept asking for photos of the product, etc. etc. Obviously, they are trying to wear you out until you give up -- DO NOT BUY FROM THESE PEOPLE!!
Reviewed Feb. 3, 2020
I'm really frustrated with this company in delaying my order. I have to postpone my engagement just because they didn't deliver my dress. I ordered my maternity dress on 26/01/2020. Till now the order is still processing. Now I'm being told it will be delivered on 18/02/2020 while I postponed my engagement party to 15th February. You guys are not fair and you're just ** up when it comes to communication because you don't even reply my emails.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 3, 2020
I recently purchased from Light In The Box for an anime cosplay. I specifically chose an order with 24 hour processing time and shipping method of expedited express (3-5) business days shipping method. I chose the more expensive shipping due to the fact that I need this item before February 10th. At this rate, I won’t even receive it by then. I haven’t received any tracking information and they haven’t even responded to any of my customer service emails. They lied about shipping saying that they shipped it out, but DHL tracking said they’ve only received an online shipping label and no parcel has been given to them. I will definitely file a claim through PayPal and make sure to never trust them ever again and order from them again. Please stay far away from this company.
Hello Huyen,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35733119 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the trouble occurred. We can see you order actually results in transit: http://www.cn.dhl.com/exp-en/express/tracking.html?AWB=1836475760&brand=DHL
Based on the method purchased is should have been delivered today. We feel really sorry that according to the carrier this won't be possible. The parcel will take some extra days.
We are really apologetic for the delays occurred with the carrier and caused by Spring Festival holidays.
As a compensation for you, we would like to refund the postage. Is this okay with you?
Thank you very much for your kind support.
If I can do anything else for you, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20337318
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 2, 2020
Ordered this car seat insert for a special needs child I work with in the schools. Paid for the expedited shipping (which was as much as the car seat price). After waiting approximately 2 weeks with "processing" still in my order status, I requested the order be cancelled and full refund to my original form of payment. They gave ma a story about the "Chinese New Year" and said that was the reason for the delay and said I may receive it in about 2 more weeks! I had already found another item as the child I work with needed it 2 weeks ago when I had ordered it and paid for the expedited shipping. I again requested my order be cancelled and the response was they would credit my account or I could have a refund to my credit card.
When I went in to request the refund to my credit card, I saw the amount was 25% of the money I had paid for the item plus the expedited shipping charge ($8 refund for the $26 I had paid....). If they would have refunded my entire amount paid as requested, there would be no problem, but I would NOT RECOMMEND you use this company as they can not be trusted to follow through with fair, acceptable customer service.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Feb. 1, 2020
I ordered a snowboarding jacket/pants on 1/26 with expedited express shipping. I received a confirmation email and was charged the money. 7 days later the items have not arrived and I have never received a tracking #, and the order is not in my account on Lightinthebox to look up as if it never existed. Some please contact me ASAP.
Hello Jon,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35718635 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
We apologize for any inconvenience caused.
We ask for your kind understanding in regards to the Chinese New Year holiday.
As this is the biggest festival in China, especially for family reunions, many of the factory and warehouse workers will be returning home to spend this time with their families.
As such, processing times for orders placed in January and February may be extended. We will process the order as soon as possible after the holidays.
We are sorry we cannot promise an earlier shipping date.
Your order is currently in the processing phase and will be shipped out no later than February 19, 2020.
We apologize for any inconvenience we might have caused and we would like to offer you the rewards worth 10% of product price as a compensation.
Could you please tell us if you will accept our special offer?
We look forward to filling your future orders in a timely manner.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20331228
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 1, 2020
I ordered some lights for my celebrations and they didn't come on time, I tried canceling it but it didn't work. My order was ** and it estimated it was going to be on January 30 2020. PLEASE HELP ME BECAUSE I FEEL LIKE IT'S A SCAM!.
Hello Alyazia,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35732695 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I do apologize for the waiting. I understand you would not want to keep your order for a compensation and I will cancel it immediately.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you.
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you need anything else, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20331237
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Feb. 1, 2020
I was sent the wrong product. They intentionally made it hard to return the product. This leads me and many others who have read the correspondence or their own correspondence, that this is intentional. They only send what they have in stock not what was ordered by consumer rather than tell them they don’t have it. I have had my money stolen. Very disappointed I would give zero stars if it was an option.
Hello Reaya,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35553322 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the frustrating experience.
After checking your account, I can see you sent us two photos:
https://www.lightinthebox.com/download/46a528e4-aff1-4e0b-ac11-f47ae43bac41
https://www.lightinthebox.com/download/d24cacd5-7702-41a9-8c6f-30253072ba55
Since we can only see the barcode, I do apologize that I am not able to activate your warranty due to the lack of information.
I hope you may send us more details on why the product was not suitable for you.
if you don't like it, instead, you don't need to send any photos but can simply require a return over personal reasons.
I am looking forward to hearing from you,
Thank you very much for your kind support.
If you require any further information, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20333864
Sincerely,Fabio
LightInTheBox Customer Service
Updated review: Feb. 4, 2020
Although I did have to ask multiple times to cancel my order, they did become responsive and very helpful. Upon making it clear I did not want to purchase anything else, I just needed my order canceled and to be refunded, they apologized and were helpful and quick. I am pleased with the overall outcome.
Original Review: Feb. 1, 2020
I ordered a rain shower and after speaking with my plumber I realized it would not work with what I want to do. I originally thought I could just change my order and switch to a different one so I put in a ticket to do so, all within the same day. After realizing my account has already been charged, there is no way to contact their customer service directly and getting no response whatsoever from this company, I decided I want to cancel my order completely. I put in a cancel request all in the same day and have yet to hear anything, receive any emails, phone calls, messages back or anything. This was an expensive item and I will take whatever steps are necessary to be sure that I am refunded.
Hello Montana,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35761511 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am sorry for the frustrating experience.
I understand that your plumber advised choosing a different rain shower. In this case, do you wish to change it?
If you choose a product of the same or higher price range I will also issue a discount of 10% off the price tag for you.
Please let me know if this solution can be feasible for you.
Thank you very much for your kind support.
If you have any questions, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20333856
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 31, 2020
Updated on 02/12/2020: I asked about where my package was and was told it would arrive in 3/4 weeks according to logistics and I was okay with waiting, but my confusion is I've been compensated with a small amount of money and would like to know why and what this means regarding my package? It just seems to me automated responses are being sent by this website. I STILL WANT MY PACKAGE regardless of how long it will take.
Original Review: I have made 2 separate orders on 6 Jan and it said they would take 10-20 business days and we are now on day 25 and my orders still have not arrived. Please inform me what to do next. I paid for tracking but it hasn't shifted or informed me for days where my products could be.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 29, 2020
I ordered 3 wigs. The first one arrived it was nothing close to what I ordered, second was too small, wouldn't fit a child's head and third was just well too fake looking for words. I placed my return request and was told I would need to return them to China at my expense or they would offer me 5.00 in credit. I threw the crap in the garbage, called my bank to issue a charge back and reported them to the BBB...BEWARE!!!! Orders number **.
Hello Sharon,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35543981 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If you require any further information, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20331226
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 23, 2020
I ordered before Christmas, got it way after Christmas, son didn't even try it on, saw that it was way way too big so I immediately started to return process and NO ONE HAS CONTACTED ME....I WANT TO RETURN!! IT HAS TO BE A SCAM, otherwise why don't they honor their product and if someone wants to return you let them return....1/11/2020 and it still says "PROCESSING"...this is awful!
Hello Shannon,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35315074 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I apologize for the trouble. It results to us that a discount of $5 was issued, so the product can be kept.
Do you want to return it, instead?
Thank you very much for your kind support.
If you need anything else, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20331223
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 22, 2020
Not only I didn't receive the item by Christmas it wasn't what I ordered and that the start of an ordeal that isn't solved yet after a month and half, I stated to them from day 1, "Take your product back and refund my charges," we interacted with emails (about 30). All my emails stated what I said above. Instead all their emails were for me to accept a deal. Read for yourself. Here's their deal:
2- Keep the item, and receive 100% of item amount rewards/coupon (EUR 35.85).
3- Keep the item, and receive 80% of item amount refund (EUR 28.65).
After accepting my credit card advise I mailed their item back at a cost on my behalf of $20, The item I had ordered had cost me $40. These people are in a one-way street and don't respect customers' will and rights of what's logic.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 22, 2020
Order # **. I placed my order on December 10th and it was shipped on December 17th with the expectation that it would be delivered within 7-13 business days as per the chosen shipping method. It has now been over 27 business days. I reached out to customer service for the first time on January 6th. In their response to me, they mentioned that I should get the order by January 14th. It is now January 22nd and I still do not have my order. I emphasized that this has become quite unreasonable and unacceptable and would request a refund for the order which I have yet to receive. They did not acknowledge my request for reimbursement.
I followed up a second time on January 15th (day after I was told I was going to receive my order) and was told the following: "Sometimes the shipping time isn’t very stable and the online tracking updating is a little bit slow. Based on the post office, if everything goes smoothly, packages will be delivered within the estimated shipping time, which you can see in the order detail page. However, in case of bad weather or unexpected situation, please kindly understand that they may need more days; most of the packages can be delivered in 60 days. So you should receive the order before [2020-02-15]. Please also keep tracking the package. If it’s arrive in your country, please wait for 10 days to let it to be delivered to your house. If you haven’t received it after 10 days then you can contact your local post office to inquire about it."
Basically, they are telling me that I should expect the order 2 months from the shipping date! This is abhorrent and unacceptable! I am patient but this is ridiculous. I have never had such a bad experience when ordering online. I ask once again to be reimbursed in full for an order that has failed to be delivered. Catherine.
Hello Catherine,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35175884 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a refund matching the postage 14.83 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If you require any further information, please contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20319044
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 21, 2020
This company is absolutely dishonest. This company is absolutely dishonest. I would not recommend buying anything from them. If you have having trouble with them, I would urge you to do what I did: Contest the charges with your bank or credit card provider and file a complaint with the police.
Here is the story: I purchased a lamp, which was delivered in a damaged state. The company systematically put up road blocks to my returning the item and receiving a refund. Finally after a month, they said that I could send the item back to China for a refund. However, to do so I would need to state on the customs declaration that the package was a gift. The reason for this is that they do not want to pay customs taxes. In essence, they were requiring me to commit fraud in order to receive a refund. That is clearly illegal.
Here is what I did: I contested the charge with my bank and credit card provider so that the money would be refunded. I also reported the company's demand that I commit fraud to the German police and the European tax authorities. I am still awaiting the results, but the bank assured me that I would receive a refund for the charges.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the Light is not meeting your satisfaction and for all the inconveniences it may have caused. We will take full responsibility for this problem. Please don't be worried.
Please be advised that usually we need your cooperation to return the defective light back firstly. Based on our policy, we could only issue you full refund after we receive the return package. And we will cover the return postage incurred.
However, I can fully understand your disappointment. In order to meet your satisfaction, I had conducted new Ticket ID =20297763 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 20, 2020
Run! Run away now! Do not use this company! All lies from the very start of this nightmare of a transaction. The product is not even close to what is described. It was late arriving. The response was late regarding my request for a return. Then, they offer me a 50% refund! Basically, that's how they make their money. Charge 100% refund 50% of that. And then they have the nerve to tell me to pay nearly $100 for postage to return their item which is now on sale for $26! I would rather throw it in the trash and that's where it's going. So, if you want to be lied to, and throw your hard earned money away, go ahead. Knock yourself out with an order. But, don't ever say I didn't warn you.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the item doesn’t meet your satisfaction. We promise to take full responsibility for our problem. Please don't be worried.
Please be noted that normally we need your cooperation to return the item back to our Chinese warehouse firstly. We will process the refund after we receive the return package. And we will cover 100% Return Postage for you.
While in order to meet your satisfaction, I had conducted new Ticket ID =20294483 in our ticket center and provide a SPECIAL solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 20, 2020
I followed the link on their app and initiated a cancel to my order # ** just minutes after I placed the order. I included expedited shipping in my order, but when the order was placed it showed a ship date 4 weeks out which was too late for when I needed the merchandise (expedited shipping was 3-5 business days). The cancel request said someone would respond in 1 day. It’s been over a week and my credit card has been charged and no response. I keep checking my order on the app and it shows processing. I need it canceled ASAP and my money refunded. This is very disappointing!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We're sorry that you might misunderstand the shipping time. Please kindly note 3-5 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. The processing time of your items is 7-20 business days, which was stated on the product page. We're sorry that you might haven't noticed this information.
As for your case, I had conducted new Ticket ID =20294416 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: Jan. 20, 2020
13 days ago ive ordered a cute little music box from Light In The Box website. Paid via paypall 38 euros..since then NO email about the purchase No tracking number. Ive send an email to the website and the automated email provider respond that they mail box is FULL?!? Ive send an email to paypal to claim my money back. The Lightinthebox havent answered. First and last time never again. Dont buy anything from them.. ** the order number if Lightinthebox wants to check.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Your order was confirmed on 2020-01-08. Once the order was placed, an order confirmation email was sent to your email address "spiros_probatas@yahoo.gr". Please double check your email box, including the spam box.
We also would like to help you check the order status.
Please note because the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 8-16 business days (11-23 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped via ePacket-track-Baotongda on 2020-01-08, with the tracking number LL954851915CN. So you shall receive the order before [2020-01-31], which is the 23rd day of shipping.
Tracking link: https://t.17track.net/en#nums=LL954851915CN&fc=03013
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
We really appreciate your support and understanding.
Reviewed Jan. 16, 2020
I purchased 2 bathroom faucets that cost over $100 each. When the plumber tried to install them he could not. He said they did not have the standard size attachment needed for the install. He noted they were made in China and that could be the reason. This part is permanently attached and can not be replaced with another. I emailed the company and asked for return instructions. I was told that due to the cost to send back to China that I should just donate them to someone else. So I emailed back 2 more times asking for the return address and return instructions so I could determine if it was worth the return. NO RESPONSE. Unfortunately many of the things we buy are made in China and this is the first I have ran across a problem with a return. I think Amazon should remove this vendor from their site. SCAM.
Hello Pamela,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34700987 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If you have any questions, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20288571
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 16, 2020
I wish I had done a little research before impulsively ordering from this company. Shirt arrived in reasonable time frame without extra cost. But the buttons on the shirt are a just oversized enough that they are very difficult to push into the button hole and very nearly impossible to pop out. So much so that in trying to open it, the button hole actually separated from the shirt and is now useless. They were responsive when I opened a return order but....even though the item was shipped from somewhere in New York, I must pay to return the item to a warehouse in China and it's almost the price of the shirt itself. And a 60% credit for a company I will never order from again is useless.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 14, 2020
I bought a faux fur shrug from Light In The Box online in 2019 which does not match the photo on the website. There isn’t enough material to cover the chest and the left and right sides are made unevenly. It is also shorter overall compared to the photo. The seams are rigid so it looks puffy and the fur does not sit smoothly. After several emails of communication, the trader only agreed to refund 40% of the total price I have paid; and that has not happened after all. I give this trader no star and will not recommend it to anyone.
Hello May,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 32781826 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the trouble.
Please note the sizing is indicated on the product pages.
We can see we've arranged a return on 2019-06-09. Have you already shipped out the cloth? It should have been mailed back in 7 days, but we've received none yet.
Thank you very much for your kind support.
If I can be of assistance, please do not hesitate to contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20288564
Sincerely,Fabio
LightInTheBox Customer Service
Original Review: Jan. 14, 2020
Updated on 01/15/2020: As a follow-up to my previous scathing review of this company's sales tactics, I must report that the two of us appear to have come to a resolution. This includes a partial refund of the purchase to my credit card (I won't go into more detail, because I don't want to start an avalanche of people seeking a similar arrangement [even if they deserve it]). Suffice to say that this offer is not perfect, but it's acceptable because now I can simply drop this whole affair. I'm not going to mark my original review as "Resolved," however, until I actually see the refund.
That said, I still strongly advise potential customers to very carefully review their order before they hit that "pay" button. This means double-checking the size, and whether a dress is considered "Made to Order" or "Ready to Wear." In the latter case, make sure that the actual "RTW" dress is actually in stock when you try to buy. And, of course, carefully read the return policy and its extensive list of items that the company will not take back. Otherwise, it will be treated as a "Made to Order," and you'll go through the whole fiasco that I've been through for the past two weeks.
Original Review: What would it be like to buy a product from a ghost? Perhaps, something like this: I bought three ice skating dresses for my wife as a Christmas present. I ordered them on Dec. 1 (order number **), since they were all in stock it was given an expected delivery date of Dec. 18. I got them Jan. 6 with no reason for the delay. My wife was thrilled to get them, as it's not easy to buy such items when you're 5-11 and 200 pounds. But the dresses did not fit (my wife spent about 45 seconds with each dress and gave up when she couldn't get them over her legs). I attempted to return them and was told at first that they were custom made to my wife's measurements and the company can't take them back (they weren't custom made -- they were standard-sized "ready to wear" items).
After I pointed out the error, I was then informed they do not take back figure skating dresses under any circumstances, per their policy. It would be nice if that policy was visible while I attempted to buy the products, not buried in their website (yes, there is a "return policy" link on the home page, but it didn't work when I tried it both before buying and a couple weeks later when they were still "processing" the order -- I always got sent back to the home page). Of course, when the company contacted me to refuse my return request, the rep sent a link that worked.
I've since been locked out of the site, as it keeps sending me back to the home page whenever I try to view my order (no problem looking at other dresses to buy, however). There is no longer a way to submit a ticket for customer service -- apparently I'm considering a closed case now that the return window has passed. This leads me to another issue, communication. You can't call these folks, you can't email them, their chat feature doesn't ever work. All you can do is submit a ticket and wait for their one-way answer (i.e., it's a non-reply-capable email, and there's no way to contact them without submitting another ticket, which as noted you apparently can only do a couple times).
Yes, they're good at responding within 24 hours, as promised. But it doesn't help much if the reply is, "We’re not refusing to help you. It’s just that our support are limited." (That's a direct quote, folks.) And big surprise: The company apparently does not print negative reviews, which explains why almost all of their ratings are 4 or 5 stars. Yet, look at this site. As for the dresses themselves, they're beautiful, but they're not consistently sized.
My wife had the best chance of fitting in the smallest of the three dresses; the larger ones were actually too tight. The keyhole openings on the backs of all three are EXTREMELY small (ice skaters will know what that means), which means you'll have real problems if you have an actual bustline. Because my wife never wore them, she can't speak to the overall quality -- how long the various rhinestones will stay on the fabric is questionable, and if they fall off during a skate, there's a potential for serious injury (again, ice skaters will know EXACTLY what I'm talking about).
I currently have a dispute filed with my credit card company over this, which I doubt will amount to anything since technically, the company does have a no-return policy (even if it's not always visible). This means I'm out several hundred bucks, which makes for an expensive "live and learn" lesson (thank the stars that they were on sale when I bought them -- the original combined retail was over $3,000). The company suggested that I try to sell the dresses locally, or gift them to someone. We'll see where that takes us. But this company gets an extremely low, caveat emptor rating on my end (think: minus 1 for customer service, 2 for shipping and 3 for merchandise quality, or about a 1.3 overall) -- a fact I'll pass on to about a dozen more ice skaters who need merchandise.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be noted we could not accept your return request not only because the 3 dresses are Made-to-order items (not mean made per your wife's measurements, while means they were newly made once the order was placed) but also they belongs to Category "Ice Skating".
Based on our policy, usually we are unable to accept return for non-quality "Ice Skating" products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer, also considering this order was slightly delayed in the processing phase before the shipment, I would like to deal with your case as an exception this time.
I had conducted new Ticket ID =20271436 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 14, 2020
I ordered a silver top to wear to a silver themed party and what turned up was a gold top and size xl instead of small. The item is of no use to me and I want a refund of the cash I paid not a voucher.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize that the item you received was incorrect. We will take full responsibility for it after confirming the problem.
In your previous Ticket 20266558, we asked if you could provide us some photos so we can verify the problem. However, we did not receive your reply until now. So we are unable to help you further in this matter.
I had conducted new Ticket ID =20271402 in our ticket center to follow up your case. Could you please log in your light in the box account--go " personal center"--"my ticket" to check it and provide us with the photos as requested?
Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 14, 2020
I purchased a wig from this site. I admit that the price was too good to be true. I already have several wigs as I have ongoing cancer treatment, so need a wardrobe of wigs to wear. The service, as in the speed of delivery, and many tracking updates regarding delivery was excellent. However, when the wig arrived, it was utter disappointment. It's so unlike the picture that I deem it false advertising. Nothing about it bears any resemblance to the picture. It was described as short, curly, pixie cut. The colour in the picture is a lovely, streaky, silvery blonde. The one I received is all over a light straw blonde colour, is flat with no curl, and is a completely different style. Be warned!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the wig doesn’t meet your satisfaction. We'll help further check this problem. Once we confirm the problem as you mentioned, we will take full responsibility for it and then provide solutions for you accordingly.
I had conducted new Ticket ID =20271368 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 12, 2020
I ordered my shoes since November and I still haven't received them. I asked for a refund if I don't received it soon and was told that it's being shipped to me. A month later (December), I still haven't recieved them. I emailed again but NO ONE is responding to me. I have been trying to contact them multiple times! It's now January and NOTHING! People DON'T ORDER FROM THIS WEBSITE! Worst customer service ever.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that your package was delayed because it's really a busy time for the worldwide carrier. Your package is still on the way to US. We have asked the courier to prioritize the order delivery. So would you please consider to wait for it a few more days?
You will not regret for the product and may take it for another use. At the same time, we would like to apply for a compensation for you.
However, if you think this order will be late and no longer need it, we are also willing to help you return it back for a full refund later.
I had conducted new Ticket ID =20267157 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 11, 2020
Do not purchase from this company, it's been 42 days and still have not received items ordered for Christmas. Tracking does not work, Customer service tells me to wait until February for items they received my money for on Dec 1. Customer service does not care, they just brush you off and tell you to wait. They are liars and scammers from China. They won't help you. DON'T BUY FROM THEM AND MAKE SURE TO TELL YOUR FRIENDS!!!!
Hello Donna,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34995976 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
The latest status we have is: 2019-12-30 13:46Vancouver, arrived at the destination
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 12.82 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If you have any questions, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20266756
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 10, 2020
This place is a scam. I have bought 25 T-shirts. Only 10 fit me. The sizes and the size charts are not exact. Two shirts of identical design and same size 3XL (see photos) one fits me (purple shirt) and one is extremely tight (Blue shirts). Your sizes are not consistent. I do not like your refund policy saying that you would only give me half of what I paid and that it would be too costly for me to send it back to China and that I should donate them or give it to a friend. I believe you are, after looking at all the other reviews of your company, a scam.
Hello Rodger,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34743528 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any the blue shirt in different size from what ordered.
We hope you might attach a photo of the size tag so that we can investigate the issue. Once confirmed, we'll immediately apply your warranty.
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If there are any problems, please let me know and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20266750
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 8, 2020
I bought dimmable ceiling lights at the beginning of Oct 2019 for about £170. My order arrived on time (however I got a call from that I had to pay £50 customs fees which I didn't agree to pay as I bought an insurance from lightinthebox and after 2 days my parcel arrived successfully). This is the only good point I can highlight. In a few days I decided to return the item as the lights was different colour from what was shown on the website and dimmable function didn't work. That where my headache started. I contacted the support team and they suggested that I had to do it within 7 days and I had to pay for the return to China myself. I requested a confirmation that they cover the expenses for the postage as the cheapest option for that size of parcel cost £65! They confirmed that they would cover after they received the item back and checked it.
I sent back the item with the tracking number and got a confirmation that it was successfully delivered to the Chinese address. I was waiting for the email from support for about 3 weeks with the results of the checks and the decision on my refund. Then I contacted them and they told be that they are looking for my parcel in their warehouse. It was emailing the support every week or 2 weeks till now about at least any updates but they stopped responding. And I couldn't find any telephone number I can call to complain and claim my money back. Nothing. I'm very disappointed and angry. I left without ceiling lights and without £235 (£170+£65) which have not been refunded yet. I would not recommend buying anything expensive from this company otherwise you might get similar problems. I would really appreciate if someone here can help me!
Hello Oleksii,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34168152 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
We feel sorry for the discomfort. We can see your return was arranged on 2019-10-21 but we have received no parcel yet.
Please could you provide us with your tracking link?
Thank you very much for your kind support.
If you have any questions, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20266746
Sincerely,Fabio
LightInTheBox Customer Service
Original Review: Jan. 7, 2020
I have ordered a incorrect color watch to my spouse. I have identified it as soon as I ordered and cancelled the order. The moment I have ordered the watch the payment is deducted from my account. 48.49 euro was deducted. It is been 2 weeks I asking to cancel and refund the money, the customer service is of no contact to me. I am going to raise a complaint in bank. Such a poor response from the team, I do not suggest anyone to use this website for ordering things. I need my money back.
Dear customer,
We are sorry that you totally misunderstood what happened to your order. Please let us clarify it.
When you mentioned you ordered wrong product, we asked if there was a possibility to change the order directly. Since it would take a long time to cancel the order, wait for the refund and then re-order, it would be more convenient to change the order directly. But we also mentioned if you still need to cancel the order with full refund, we were willing to help.
However, we did not receive your reply until Jan 9th. In this case, we were unable to help you further since we did not know your decision.
Your order 2001020835470067 has been cancelled as requested and the full refund EUR48.49 was completed on 2020-01-09.
The refund will be sent to your card which you used to pay for this order. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49
Thank you for your understanding in this case.
Reviewed Jan. 6, 2020
I am VERY dissatisfied with this company. I spent around $50 US on 3 t-shirts. It took more than two months to receive the products; the products were of inferior quality (the material was a strange polyester and the print quality was bad); the sizing was way off. When I asked for a refund they said that refund was too expensive for me to ship the products back to China, therefore I should take less than half of the worth, in store credit ($18) or receive a $2 refund. I hate to even donate these tshirts....
This is Customer Service Supervisor from Lightinthebox.
We are really sorry that the order doesn’t meet your satisfaction. We will help further check what caused the problem and then find a proper solution to help you out.
I had conducted new Ticket ID =20255034 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Jan. 6, 2020
Ordered led light strips, when it arrived I came to see it's broken. I have pictures to prove it. Hope I get a reply from LightInTheBox, or else they lose another customer. I regret ordering from you. Ann-Helen
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 6, 2020
I bought a watch from this company. They took my money and sent tracking information but it never arrived. Then when I tried to contact them they had erased my order and there is no way to even complain, and ask for my purchase or a refund. This is very frustrating.
Hello Felicity,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34579845 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry to hear that you haven't received your parcel yet.
We're investigating with the carrier to know the whereabouts of your parcel.
Since this may take a few days, we'll issue a refund for you to meet your satisfaction.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you.
Thank you very much for your kind support.
If you have any questions, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20245079
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 4, 2020
I placed an order for a smart watch on the 30/12/2019 (order number **). I have checked numerous times and the order continues to say processing. Payment was effected and should have cleared by now. I have emailed LightInTheBox and have had no response. I have read many bad reviews and I'm now worried I lost my money and won't get my order.
South Africa
Hello Renee,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35439514 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Sorry to hear that. After checking, I can confirm the order has been sent.
Your order was shipped out via Global Priority Line-BR/ZA-yunexpress on January 5, 2020. The parcel code is YT2000421266076555.
Delivery will take about 6-16 business days.
Thank you very much for your kind support.
If I can do anything else for you, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20245071
Sincerely,Fabio
LightInTheBox Customer Service
Updated review: Jan. 16, 2020
After contacting PayPal and Consumer Review, this has been resolved. Their website still needs to work on making contacting them easier. I was happy that they gave me my money back. They shouldn’t send incorrect sizes from what was ordered.
Original Review: Jan. 3, 2020
I ordered two dresses for my granddaughter size 7-8. I was sent a 5-6 and 6-7. I went online to connect with customer service and can’t. Online says I’ve never ordered from them. I wished that I had read the reviews before. I don’t feel like I should have to pay for postage for their mistake to return the items. Why would you send 5-6 when I ordered 7-8??? I’ve ordered from the past but never again.
LightInTheBox.com Team
Order No.: #**Billing Address Shipping Information
Ordered Items
Item(s)Kids Girls' Floral Dress Blushing Pink
Size:7-8 Years(140cm)
Color: Blushing Pink
Kids Girls' Floral Dress Royal Blue
Size:7-8 Years(140cm)
Color:Royal Blue
Hello Nancy,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35407202 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am really sorry that our supplier has sent you any product in a different size from what ordered.
Was the other cloth sent wrongly to? Please may you attach a photo so that we can activate your warranty?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20245066
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Jan. 3, 2020
Hi, I have spent £61 on a pair of gold heels. I told them to cancel it (during the pending period). They still haven’t responded. I think I have wasted £61 and I am unemployed. I have sent 5 tickets and no one has replied. I’m not happy because I have lost a great amount of money.
Dear customer,
Your order #35382116 was cancelled as you requested already. The full refund GBP61.17 was returned to your Paypal account on 2020-01-07. Please kindly double check it in your Paypal account.
Thank you for your cooperation and understanding in advance.
Reviewed Jan. 2, 2020
I ordered a mini projector out and I haven’t received yet. I been trying to contact customer service which is impossible. I’m not even able to track it because I never got the tracking number. Never ordering something from here again.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Jan. 2, 2020
I paid for a shirt using Visa on November 9. It is yet arrive and I am having great difficulty tracking it. I would like to know how I can go about having my order delivered without suffering run-around problems with this organisation. I could not possibly recommend them to anyone.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: Jan. 10, 2020
After finally getting the address to send the dress back the company was quick to refund me even before they received the product.
Original Review: Jan. 1, 2020
I purchased a dress for my daughter. It is not as it appeared on the website. It arrived with no tags, shabbily packed with tassels falling off it. Contacted customer service with photos and still no address provided for me to return the item. My order number is ** as it appears they read these reviews as I can’t get any other answer. I am really glad I paid through PayPal as they will sort it. An absolute disgrace. How can this company stay in business?
Hello Mary,
I appreciate your prompt reply.
Based on our records, the refund was completed through PayPal on 2020-01-10.
Please let me know if I can be of any assistance for you, I will be glad to follow up.
Thank you very much for your kind support.
Should you need any further information, please do not hesitate to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20245056
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 31, 2019
Ordered several T-shirts and used their US size tables and they sent me whatever sizes they wanted to. Got the wrong sizes and they will not fix the problem.. They want me to send them back to China and pay for it even though it was their mistake, which they are saying very silly things after many emails. They apparently do not understand US customer service and how to please the customers.. Just trying to get out of doing anything.. Wants me to take pictures of the size labels? I asked them how do they not know what they sent me, but I get double talk from them. Better find a better place to buy your t-shirts otherwise you will go through this same problem as myself. Hope this helps you make your buying decision..
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Updated review: Feb. 15, 2020
EDIT UPDATE 15/02/2020: I have just received an email informing me I would receive a full refund! I would recommend using the ticket service on the Light in the Box website to keep communication with Fabio and other assistants as they were helpful, however it will take a long time. This company would benefit from a European distribution centre for returns and clearer returns policy stated on 'customised shoes'.
Original Review: Dec. 29, 2019
I ordered 3 pairs of dance shoes with standard shipping which took about 5 weeks to arrive as they come from China. When they did arrive the quality was ok, although it smelt VERY chemically (makes me worry for the H&S of the factory workers) and some parts of the shoe were glued on unequally. Also although they were all the same size (6) they varied in actual size. I have contacted LightInTheBox directly to return them and they said that they cannot be returned as while the shoes are standard, the heel "will be customized in accordance to your selection." This is incorrect as when ordering there was no way of selecting different heel heights or customising other than selecting a size of shoe!! So now I have 3 pairs of unwearable shoes and can't return.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 29, 2019
I ordered a beautiful wool jumper from their website. When I came it was a cheap imitation of the item I ordered. It was made in China and looked like a rag. Stay clear from buying clothes from this website. What a rip off. I’m so angry and disappointed.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 28, 2019
Order Number: **. This company is a total scam shell company in China. Unreachable to resolve issues and completely dishonest. I ordered a skating dress which was needed for a show. Paid for expedited shipping. I was told when I inquired about delays that the processing time needed to be accounted for. None of that was advertised, I was working with the information that it was “ready to ship”. I now believe that this company is a scam and I will not receive my money back or the dress. I have demanded to cancel the order and they now tell me that I may not cancel since it is supposedly shipping. This is a lie. I do not believe it is shipping because I do not have proof or tracking number. In fact all it says is that China has notified USPS to “expect” the shipping. This is a scam and the company should be shut down. I will continue to fight for my entire money back.
Hello Elizabeth,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35207118 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am sorry to hear that.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
You can trace it here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803343707582
According to our logistics, it may still take 1/2 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 14.09 USD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If you need any further information, please let me know and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20220461
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 27, 2019
I purchased many different clothing items on the website. After 12 hours, they took the money out of my bank account (completing the transaction), and then sent me a message saying all of my thing were put on hold because I had to verify my payment information. They wanted me to send them documents and photographs. There is absolutely no reason to do this and if my payment information was questionable, then they shouldn't have completed the transactions. Right now I am trying to get them to fully refund my purchases (since they're not going to give me what I paid for) and they are now trying to tell me my requests are not clear and that they do not know how to help me. This website is a scam. You have been warned.
Reviewed Dec. 25, 2019
I was misled by the beautiful pictures and 5-star ratings and amazing reviews posted on the site.... But my experience was totally different: the formal dress I received was not even close to the quality or color of the dress pictured, the proportions are far different from the measurements listed at the site so dress does not fit; beads are falling off, seams are not sewn properly so the cheap quality is evident; dress was very wrinkled and not packaged well, etc., etc. Numerous contacts to "Customer service" by chat and email at their site with no response. This is now a PayPal dispute.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34418955 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I apologize for that. Please note we haven't received any message before the PayPal dispute. We contacted you on your message center then.
I am really sorry that our supplier has sent you any product different from what ordered.
In such case, please could you advise what you received differently?
We hope you might attach a photo of the different item/s received and possibly provide us with their SKU codes
Once we can receive your information, we'll promptly work on to find a solution for you.
Thank you very much for your kind support.
If there are any problems, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20220456
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 23, 2019
I happily ordered a selection of new clothes and coats from this company based on my prior experience. In 2015 I had ordered a wedding dress and was thrilled with the quality of the material and workmanship so recently, having lost weight, I placed a large order for new wardrobe pieces. The quality was so shabby that I probably won't be able to wear any of the pieces I received. The items I received have a resemblance to the photos but the material is nothing like the photos would lead you to expect. Coats that appear lined in the photos are cheap, unlined double-knit polyester.
Sweaters that look thick and bulky in the pix are thin, short and cheap. Pieces that appear to be embroidered are, in fact, prints on thin, cheap nylon. The workmanship is poor and unfinished with threads hanging everywhere and blouses that appear to have cuffs have elastic instead. I am shocked that the quality has dropped so significantly since my last order. This will be my last.
Dear customer,
We apologize for the problem. As for your case, could you please firstly provide us with your Order Number?
Please also advise us more details about the quality and provide us with some photos to show all the quality problems. We will further check your case and then find a proper solution for you.
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 23, 2019
Ordered 3 on sale items to which I cancelled it soon after and I was logged out of the site and had to sign in 3 times. However when I did get in without a glitch my order was gone. The email and website it gave did not exist and the Facebook person answered with instructions but never got back to me after I followed them. Would like my money back please.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can further check your case and resolve it in a timely manner?
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 22, 2019
Worst service I've ever received, part of my order was missing. Order ** received partial order. Getting the run around about the rest, no one to talk to. They STOLE MY MONEY, seeking legal action, DO NOT BUY FROM THIS COMPANY!!!! WILL NEVER BUY FROM THEM AGAIN.
Hello there,
so sorry to hear you've received an incomplete order.
Please note I could not pull up your account since the reference 3......1 you've provided is either incomplete or wrong.
I hoe you may verify it again, thanks
Reviewed Dec. 17, 2019
I ordered "Jaggad" mountain biking shorts as per their sizing guidelines. I have used these garments in the past that I purchased in Australia and had no issues with the sizing, I was well within the limits (I weigh 53kg) and the shorts were so small I could not get them past my knees. I also ordered some arm warmers, also "Jaggad" and they were a completely different brand and far too big, they fell down my arms. I was advised to accept a partial refund by LightInTheBox which I declined. I asked for a full refund and to return the garments at me cost to China at the address they provided. I did this and the parcel was received in China and sent back to me. These people are dishonest and should not be doing business. I strongly advise potential customers to do their business elsewhere.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
I mistakenly made an order because I thought I could receive it within two days and I cancelled the order within 15 minutes after placing the order requesting for a refund that I no longer have need for the item. I got a response to confirm cancellation and I did and now I have not heard anything from the LightInTheBox. Is this a scam or what? Please I want my money back.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35243608 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Please note that your order was canceled. You can check your refund here:
paypal 8UV383979X724204R EUR -87.69 2019-12-20 16:23:29.0 refund
Thank you very much for your kind support.
If you need anything else, please drop me a line and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20188323
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 17, 2019
I have not had a good experience. I tried to track my order. It says I don't have any orders. I can show that I paid. Tried to reach out to customer service. That is a farce as well. Cannot find a phone number to call them. Ordered my items 11/26/19. This is 12/16 and nothing yet although I did receive an email saying they have shipped.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
I ordered watch straps and paid for expedited service. Their online platform has a real time readout that shows where your order is in their system. It goes from Pending to Processing etc. After their system tells you payment has gone through successfully the next day the order is cancelled but they have full payment. They send you an email to reorder which we did and they process a payment for the second time and again cancel the order without giving you the credit. The customer service links have you going in endless circles to no where and no contact phone number. This is a fraudulent company. Stay away.
Hello there,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35242813 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel very sorry to hear that your credit card will not be accepted in our store because the transactions our payment circuit assessed did not pass their safety background check.
Please note that your order were both canceled and refunded on 12 and 17 December.
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
Should you need any further information, please contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20162022
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 17, 2019
I have ordered from this company before and received a beautiful dress so I thought I would be okay ordering again. NOT AT ALL! I placed an order for over $100 worth of clothes. It took forever to receive them and I ordered them to take on vacation with me. The result of what I received could of been done by children. The clothes were not of the same material as in the pictures. The bottoms and neckline of the shirts were not even sewn. So cheap looking I wouldn't of worn them anywhere. Out of six items I bought only one item was wearable and that was to bed.
I contacted the company by writing a bad review on one of the items and also by opening a complaint in PayPal. The communication between the two of us resulted in them telling me if I dropped the complaint they would refund forty dollars. I decided to take it because it was so expensive to send the items back. They refunded only 30 dollars instead of 40. So they don't even stand up to an agreement they make with you. I will never buy from this company again. You get what you pay for. In my case....trash.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 17, 2019
WORST online buying experience.... Go Amazon and pay little more but never buy stuff from Lightinthebox ever.... I ordered a number of items from this website with an expedited shipment of 3-4 days. While there was no progress on the order in first 4 business days, it got shipped from China on 6th business day showing the estimated delivery on 9th day. On top of that, to my surprise, I was asked to pay for customs duties which was not at all mentioned when ordering the items. Ultimately, I ended up paying more than their advertised prices.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 16, 2019
I paid $51.80 for an order on Dec. 8, stating a 4-7 day shipping window. As of today, Dec. 16, I have emailed numerous times asking when a shipping verification email will be issued. There has been no response and I am not sure when or even if my package will be sent. When I log into the site I am listed as having "0" orders. I have a PayPal receipt where I have paid for the items.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 16, 2019
I had placed an order for an outfit for a 20’s theme party. I paid $30 for expedited shipping as I needed the product by Dec 13th. Since the confirmation indicated my product would be shipped on Dec 18th I cancelled my order. I got a note on the Dec 12th indicating the order was cancelled but that my refund would be applied as a credit to the account. I have no desire to ever shop here so demanded my refund back on my credit card. This is absolutely unacceptable in this digital era where companies should pay attention to their customers and respect and honour the policies. I would not recommend this company ever. DO NOT SHOP HERE. I will report if they refund my money!
Hello Shailendri,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 35166523 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Sorry for the trouble. Please note that you can move the funds from your site balance to your card at any time, as we said since the first communication on your cancellation ticket.
Please note that your order was canceled. You can check your refund here:
storecredit Related Order#:35166523Related Merchant#:1
Source ：credit
Expiration ： CAD -90.92 2019-12-12 13:57:37.0 refund
You can check your Rewards & Credit balance available on your LightInTheBox account at this link: https://www.lightinthebox.com/index.php?main_page=store_credit
If you want to transfer your credit to the original account you used to pay your order, please click the "Withdraw" button, and then click the "Submit" button on the next page. Step-by-step guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If there are any problems, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20188318
Sincerely,Fabio
LightInTheBox Customer Service
Updated review: Dec. 20, 2019
The company did return the 22 dollar cod charge to my PayPal after some prodding. I consider this resolved.
Original Review: Dec. 14, 2019
I am from Canada. For whatever reason, I thought I was buying from Mountain Equipment Co-op for a pair of rain pants. I discovered that I made a mistake and had already ordered a pair of pains at an 80% discount..only 59 dollars or so. I wait a few weeks and a package arrives from a PO box in Ontario with a cash on delivery charge of $22.00. A complete surprise to me and it was the Lightinthebox item. The company claims that they are import taxes but they will be happy to reimburse my Paypal in 3-5 business days.
Over 3 weeks ago and tried contacting them but nothing. I have ordered several times from Gearbest.. Aliexpress, etc and have never paid this. Even if it was a tax it wouldn't be close to this. I've seen several reviews and this seems to be a common practice for this company. They try to make it look like it's not their doing which, I believe, is complete garbage. The pants may have been worth $20 and were smaller than advertised. I went to Mountain Equipment and bought superior pants for $90.00. Enjoy my money you bunch of crooks.
Hello Fritz,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34642175 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the discomfort.
Actually, it results to us you've received this refund already.
paypal 9CE71594YF927841K CAD -22.41 2019-12-19 11:54:31.0 withdraw
Are we missing anything about your request?
Thank you very much for your kind support.
If there are any problems, please drop me a line and I will be keen to assist you in a tailored way.
You can access this ticket at https://bit.do/litb-box?id=20188316
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 13, 2019
I ordered from this company on Nov. 11, 2019, and still do not have my merchandise. I have contacted them via email, with NO response. I opened a Paypal case against them. Order No.: **. Do not order from them!!
Hello Marsha,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34642613 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
Your order was shipped out via ChinaPost-track-Bao Tongda on November 24, 2019. The parcel code is RV262393002CN.
It usually takes 10-22 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by December 24, 2019 please contact us as soon as possible. I will then contact the courier for you.
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20162011
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 13, 2019
Ordered a $100 light fixture and was installed by a professional electrician. My $100 light fixture never worked. Contacted them immediately. Spent weeks trying to get a refund. Not going to happen. I'm out $100.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 13, 2019
I ordered the wedding dress under the impression it will come in 3-5 expedited shipping. Paid for it too. Then found out it will take weeks to prepare, have I known this I will not order. I need to travel out the country with it. Also you got my shipping address wrong. I live in California!!!! Please help me. This needs to ship faster before my travel date 12/23. Mona
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 12, 2019
Two months to receive my helmet. What helmet. It wasn't there! I could have been killed waiting. No notification. No helmet in the box, just light. NINE months now and no refund for the no helmet. Their ticket number **. This is a fraudulent operation. Clicking customer service is no good. Can't access "my account." Can't communicate at all!
Hello Steven,
I am sorry to hear that.
Please note our supervisor is in touch with you but you never replied.
Also, the helmet results already refunded. You can check your balance at https://www.lightinthebox.com/index.php?main_page=store_credit
You can also move the fund back to your card by clicking on the button you fond besides your credit.
Please access your ticket by logging LightInTheBox through your account indianss100@gmail.com
Thank you very much for your kind support.
If I can be of assistance, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=19885805
Sincerely,LightInTheBox Customer Service
Reviewed Dec. 11, 2019
Even though website clearly states that garments can be returned as long as you order a standard size, which I did, they refuse to honor a request to return and state that they custom made it according to measurements, even if you never sent them measurements. I did an online chat with them before ordering a dress and was told that this particular dress was not available for customization but had to be ordered according to their size chart. They are contradicting themselves but refuse to issue a return/refund ticket. This is a scam.
Hello Jean,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34863437 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel so sorry for the trouble.
Please note that you ordered your dress in a standard size, but this does not change the fact it was being tailored the same.
Our return policy does not allow any return of tailored dresses for personal reasons, regardless of which size (standard or custom measurement) you provide to our tailor through your cart.
I can see you've mentioned you chatted with one of our agent that would allegedly give misleading information about our return policy.
If this has happened, we're really apologetic about. Please let us know more, do you have any records of your conversation we can check, please?
Thank you very much for your kind support.
Should you need any further information, please let me know and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20161979
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 11, 2019
I received a dress I ordered weeks later for the fancy dress party it was intended for. When I immediately asked for a returns address, they refused the return and refund. It’s an absolute scam....steer clear of the website!
Reviewed Dec. 10, 2019
The delivery time is much longer than promised online. No way to track items. No one picks up the phone at the customer service hotline. Impossible to return the items. Basically a scam. Totally the worst shopping experience I've ever had!!!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number so we can further check and resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.
Reviewed Dec. 9, 2019
This is an appalling and utterly dishonest site. The Internet is full of complaints if you Google Light In The Box. They "appeared" to be a North American company but no, they are Chinese and they ship from China. All those five star reviews you will read ARE BS. You go and Google them on other sites and find out the real truth. You will be conned. You will probably have to pay customs charges and they will NOT refund the charge either. If you refuse to accept the goods and they are returned back to them, you will NOT be refunded at all. The goods will often not arrive after you have paid a premium courier charge and if you pay that bogus insurance offer with your courier charge, it will be completely ignored. That is just a load of bunkum.
It is an appalling site. The goods are shoddy, thin fabric and almost always the incorrect site. They will tell you it is a US size but it will not be. It will be a Chinese size which is vastly different. How this firm is able to stay in business I do not know and of course, it is up to you to decide if you want to purchase from them but I guarantee you, YOU WILL BE APPALLED WITH THEM AND WISH YOU HAD NOT DONE SO. Up to me, but from mine and hundreds and hundreds of other negative posts, avoid this business at all costs.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed Dec. 8, 2019
I purchased 2 different styles of dance pants. One I was satisfied with, the other I want to return. I opened a ticket for the return on 12/5/2019 for order #** but only received a reply that they are offering me a 30% refund to keep the product, when their website clearly states a full refund will be issued if the product is returned. I asked for the return address again and still have not received a reply. Their website is using false advertising stating a refund will be issued when they clearly do not want to give me a full refund. I will never purchase from this website again.
Hello Nina,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34767822 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I feel sorry for the misunderstanding, but actually the offer to keep the cloths with a 30% discount is an alternative solution and not the main option, which remains a return.
Also, from your message on your ticket it seems you're okay with a discount, but on your review you mention you're not into that. Please note we're still in time for a return if you wish, let us know.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20123206Thank you very much.
Reviewed Dec. 8, 2019
Ordered a set of walkie talkies on November 9 2019, because their website states that I would receive my order in 7-14 business days I thought it was safe to do so, not knowing that it was coming from China as that advertise that they are Canadian company. It is now December 8 2019 and when I check tracking through their site it says that the package has not even left china. It's a month now and there is no way it will be here by Xmas. And when I try to reach someone from this company I get generic emails with tracking numbers. I have filed a complaint with PayPal. I will never do business with this company again as they are not canadian nor do you get your product on time... Please stay away from this site.
Hello Christopher,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34592856 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 6.36 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
Should you need any further information, please drop me a line and I will do my best to assist you.
You can access this ticket at https://bit.do/litb-box?id=20161973
Sincerely,Fabio
LightInTheBox Customer Service
Reviewed Dec. 6, 2019
This company is a scammer! Returned an item I never even had in my cart - now the have it and refuse to give me my money! Of course, no telephone! So everything is done by email - which they must not understand English! Because every day since I saw an order, I’ve been trying to cancel. And then sent it back, with 100 emails, they are still refusing my refund! DO NOT BUY FROM THIS COMPANY.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Updated review: Dec. 5, 2019
Order is showing up now, still waiting for delivery.
Original Review: Dec. 4, 2019
I ordered a Neat Projector and paid the full amount via credit card. I took the snapshot from order confirmation and was wondering why nothing arrives. Once I checked in the account, it does not even show up a recent purchase. It is frustrating that there is no possibility to contact the service team to ask for further clarification.
Reviewed Dec. 3, 2019
I spent over $500 dollars and $120 in delivery, I have only received part of my order, and what I received was JUNK and had pieces missing, a breath tester without the mouthpieces. I have emailed them asking question but they won't reply, just an email to say order was sent. The large light is worth over $300 with delivery, it's almost 3 weeks and still No light. The other good, Xmas decorations, total garbage. I threw them in the bin, that bad. Sadly these people are in China so you cannot send anything back, and they obviously don't care if you don't return. Don't go near them, you will regret it.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear the order you received was incomplete. Please be advised that since the Light is in big size, usually we will ship it in a separate package. So we think there is another package of your package and it was not delivered by DHL.
We will contact our related department and also the DHL to check what caused this problem. When we receive an update, we will notify you immediately. Then we will provide solutions for you accordingly.
We will also ask our supplier to reship a mouthpiece of the breath tester for you.
I had conducted new Ticket ID =20092985 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 30, 2019
I am forced to give this 1 star, else it won't allow me to write this review. I ordered a jacket on 5th Nov 2019, which never got delivered to me. When I informed Light in the Box customer service, they asked me to lodge a complaint with NZ post. NZ post asked me to lodge a complaint through Light in the box. When I submitted a ticket to Light in the Box, they marked my ticket as resolved without even bothering to get me my parcel and said that it is company procedure to mark the ticket as resolved.
If these are the company procedures, then god help their customers. If you have money to burn, you can order at Light in the box and just forget about it. Neither will you get your parcel nor your money. The name should be changed to darkness everywhere as the customer is not given any update as to where their parcel is. It's the worst ever experience I have received while buying online. Neither do they have an email ID or phone number where one can contact. Light in the box, I need money back else shut down your fraud company. Order No. **
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?For us it's important to assist you and solve your problem. Thank you.
Reviewed Nov. 27, 2019
I ordered a Car stereo on Oct. 25 (order **) and received it on Nov. 5. The timing was not an issue as I was not in a rush to get the item. However, on their site, the product was advertised as having a CD player and upon receipt I discovered it did not. I have been trying to get in touch with their Customer Service without any luck. Their process requires that I submit a ticket, but I can't do that either because according to the system my email address is not confirmed. I have not received any email from them for me to confirm my address. I have tried numerous times to get their system to resend the email confirmation but it won't do it. Customer Service button does nothing either. There is no way to contact anyone at Light In The Box. I would not recommend using them simply for the fact that there is no way to contact them for any after sale service.
Hello Moody,
My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 34413083 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
I am sorry to hear that. However, I cannot confirm that the description does mention the device has any CD reader. Could you tell where you found this information?
> http://www.lightinthebox.com/_p5638328.html
Besides the fact that supported formats do not included any CD or DVD format in our posting, I can also see Question and Answer from May 2018
Q: Can this device play CDs or only DVDs?
A: Hello, this product does not read such formats. It plays mp3 from USB, memory card and bluetooth connection.We hope you enjoy shopping here with us.
this answer is by our agent Matheus.
So we're actually confused why you would expect any CD playing from this device. We hope you can provide us with more information so that we can offer a solution.
Thank you very much for your kind support.
If you need any further information, please feel free to contact me and I will be keen to assist you in a tailored way.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20077229
Thank you very much.
Reviewed Nov. 27, 2019
I ordered the coat on Nov 8th 2019 and it arrived on Nov 22nd 2019 at the Post Office.
Before could get my coat I was told there was a $24 Customs Charge. That was a surprise but I paid it. The day before the coat arrived I checked on the LightInTheBox website to see what was happening. The coat had been reduced to $33+ and a few hours later was on a some sore of sale for $3.99 and I had not received it yet. I hate being scammed. I was angry with myself for not checking out this company and then I started looking at reviews. A few were satisfied customers but most were people who had problems with the company.
I took the coat home unwrapped it and tried it on. I really could not get it on but very carefully managed to get it on. It was way too small. A few reviews I had read about the coat said it ran small so I ordered 2 sizes up but it was still to small. I was beyond disappointed. I was furious. Now I had a coat that cost me $90 and did not fit. The returns process seemed like a nightmare and I decided to see if the coat would fit one of my granddaughters rather than send it back. Returning seemed like a nightmare and I would have had to pay return shipping and would only receive about $30 as a refund.
There is a saying "You can fool some of the people some of the people some of the time and all of people some of the time but you cannot fool all of the people all of the time." It will eventually catch up with them. I will never purchase from this company again and I will tell all my friends about them and warn them that this company has no integrity or honor.
this is supervisor from LightInTheBox.
I appreciate your message. I am sorry you don't wish to exchange the cloth. We understand your position.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 24 CAD.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20080332Thank you very much.
Updated review: Dec. 2, 2019
I recently purchased a Santa outfit that was not as advertised. I gave LightInTheBox only one star as a result. Having dealt with the excellent people in customer service who not only refunded my tax within a few days as I had paid insurance for same, Rebecca offered me a solution which was both fair and suitable in that she refunded 50%of the costume and told me to keep the costume. I cannot fault the customer service. Their response was timely and to the point. The matter was resolved quickly and I am happy to increase my rating of light in the box to four stars. If you have a problem with a product, contact customer service. They will undoubtedly resolve the matter.
Original Review: Nov. 25, 2019
I ordered an XXXL outfit from Light in the Box. When it arrived it had many problems: Not an XXXL Just a large at most. No moustache or beard. No cape as shown in description photo. Belt would not fit a child! Very poor quality gloves. The fur trim is shedding everywhere and is probably a fire hazard. I paid €73 but to be honest, I'd feel ripped off if I had paid €23, that's how poor the quality and finish is, plus, I had to pay 30 in tax so all in all I paid 100 for a really poor quality outfit that wouldn't fit a small man. Don't waste your time or money on Light In The Box products. I was scammed by the reviews which gave the costume 5 stars and have now realised that one person, no doubt an employee, has submitted the same review 5 times! Be warned!
This is Customer Service Supervisor from Lightinthebox. I am glad to help you resolve all the problems.
We are really sorry that the Costume doesn’t meet your satisfaction. We will help further check what caused the problem. We will take full responsibility for quality problems and will provide a proper solution to help you out.
And we will also refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order. Please don't be worried.
I had conducted new Ticket ID =20062710 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Original Review: Nov. 21, 2019
Updated on 11/22/2019: I am appalled with the response I got from this company. For goods that are below standard, and different from the specification, they merely offer an apology with the following options:
1. Return products at full refund. My issue with this is that I must get to an additional expense for postage costs from Cape Town South Africa to China. Why?
2. Keep the products with 30% refund. Why would I keep trash? You deliberately sent substandard garments - the quality is appalling.
3. Keep the product with 50% rewards. Why would I have future dealings with your company after such a bad awful experience. I want nothing to do with your products. I have never come across such an evil intentioned company as this.
When you packed the garments you knew exactly what you were doing. You were deliberately malicious. You probably had a good laugh, thinking that I'm an idiot. You should be ashamed of yourselves. You don't deserve to our business. You are crooked crooks. With no remorse whatsoever.
Original review: Dress 1 - was advertised as inelastic and looked like a free-flowing fabric. What I got is shiny lycra that's body hugging. The neck on the advert is supposed to be seamless, what I got is ugly exposed stitches on the neckline. The pockets are below my hips. Dress 2 - on advert looks like polyester cotton combo, but in reality has a funny shiny fabric that looks like a hospital gown. Color was supposed to be grey, I got blue. There's fabric on the pockets without stitches. It's appalling. To return items I'm expected to pay for postage from South Africa to China for bad clothing items that were sent to me. I am extremely disappointed with this company.
Hello Andiswa,
I really appreciate your message.
Our apologies for the trouble. We are displeased you don't like the dresses received.
We understand returning the clothes back to us might be inconvenient for you. We'll exceptionally issue a refund without the hassle of a return for this time only.
Thank you very much for your kind support.
If I can do anything else for you, please contact me and I will be happy to help you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=20047823Thank you very much.
Reviewed Nov. 20, 2019
Avoid this company at all costs. They agreed to give me a refund of £25 for faulty LEDs that failed soon after installation and were made in China and probably not right for UK. Only once I published a complaint on Trust Pilot they were prepared to make a resolution if I would amend the complaint. I accepted the £25, from a guy called Fabio who I think is an alias they use to deal with complaints. Anyway, they then give bogus reasons why they can't make refunds to the card with which I paid with, then I give them Pay Pal as an option as they requested - then nothing happens, no emails now work to them and so on. Google should blacklist them, terrible, avoid!
Hello Matthew,
Thank you for your message.
I feel sorry but we haven't receive your PayPal email yet. We cannot see any reply on your ticket, so I am not sure where you wrote but we could not receive it.
Please follow up with us. As we said, we're sorry the original transaction of refund was denied by the credit card bank because it was over the 180-day time frame.
Thank you very much for your kind support.
If there are any problems, please drop me a line and I will do my best to assist you.I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19965759
Thank you very much.
Reviewed Nov. 18, 2019
Purchased garden lights on this website and I was never informed that the lights are not suitable for Irish weather conditions. I have the lights ready to be sent back, as they are not of merchantable quality, but I was told that I could not be refunded. Very unhelpful as I have just been getting the same automatic responses. Order No. **
This is Customer Service Supervisor from Lightinthebox. I am sorry to hear the lights you received would not work for you.
But we sincerely apologize that your order has passed the 30-day warranty. Based on our return policy, we can only accept the return or exchange request if the item has problem within 30 days from the day of order delivery. You may refer to the link below for more information of our return policy:https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
It was found you received the lights in April, 2019. Normally we buy items online, we will test them to check whether they work or not as soon as we receive the package. We are sorry to hear that you only found the lights would not work 7 months later.
Usually we could not accept your return request due to our policy. While in order to meet your satisfaction, I had conducted new Ticket ID =20034813 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com