LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,910,094 reviews on ConsumerAffairs are verified.
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- 4,910,094 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 29, 2020
Ordered products Dec 8. Still hasn't arrived Dec 29. Sat in processing for 10 days, and were provided bogus shipping tracking. Obviously missed Christmas, now I still have no idea where it is. Do not deal with this company, there are alternatives that are better.
Updated review: Dec. 31, 2020
I was unhappy with the company at first due to a shipping issue. However, customer service was very responsive in working out the issue with me to a result that I was satisfied with.
Original Review: Dec. 28, 2020
I ordered a hoodie for my son from this company. The hoodie I ordered was listed as "in stock." Naturally, I assumed that since it was "in stock" it would be shipped in a timely fashion. That was over two weeks ago. Tracking on the shipping only indicates that a shipping label has been created. Now that the hoodie is no longer needed, I expected to be able to cancel the order since it has not shipped yet. I contacted customer service requesting to cancel the order. I received a timely reply back but was told I needed to wait another 10 days for the order to arrive. I replied back that since the order has not yet been shipped that I want my money back. So far, no response from them, and I have taken my complaint to PayPal.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please be advised that we did shipped out your order on Dec. 14th, the 2nd day you placed this order. Delivery normally takes 7-13 calendar days. So usually you shall receive the package by Dec. 27th.
Unfortunately, the shipping company USPS is overloaded by packages due to the busy holiday season. So they require longer time than before to deal with all the packages and ship them to next location. Your package is currently still on the way to US and the online tracking will be updated again once the package arrives in US. We apologize for the shipping delay and all the inconveniences caused.
In order to help you resolve the problem, I had conducted new Ticket ID =22468143 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Original Review: Dec. 28, 2020
I recently purchased 2 shirts for my husband for Christmas. They did not fit so I TRIED to return them. I was met with an email stating that the return had to be requested within 7 days of delivery! It was a gift that I bought weeks before Christmas so that was impossible. When I wrote back to let them know the circumstances and that I was not happy, they fired back that I could exchange only and that I had to pay shipping back to China! That costs more than the shirts... I would not recommend purchasing anything from them unless you are absolutely certain that it will work for you. So now I’m stuck with 2 shirts that don’t fit and out $35. Very unhappy with their policies.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We sincerely apologize that your order has passed the 7-day warranty. Based on our policy, usually we could only accept and will initiate the return process within 7 days of the receipt of order delivery. While we understood your situation that this order was supposed to be a Christmas gift and it was impossible for you to decide if you needed to return it or not. We had handled your case specially and helped you return the shirts back for a refund of products' price USD 31.68.
But we are unable to cover any shipping fee incurred for the return of non-quality products. We clearly state in our return policy that the return postage will be at customers' cost and the original shipping fee is non-returnable because it was paid to the shipping company. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I can fully understand your disappointment. As I truly value you as our customer, I had conducted new Ticket ID =22468099 in our ticket center and provide some Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Updated review: Dec. 29, 2020
The customer service supervisor got back to me and dealt with the situation promptly in a professional manner. Much appreciated.
Original Review: Dec. 28, 2020
Do not shop at this site. They do not take responsibility of goods not delivered. Very difficult to get a refund. The worst customer support ever experienced. Every time I ask for support, they reply with their goods not delivered template as you see on this site and they do not try to investigate individually. I asked for support several times and always the same reply. Very disappointing.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22468053 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Dec. 27, 2020
This company is in China selling knock offs. All substantial poor quality. It may or may not arrive. You will not get your money back, they make rules up as they go along, goods are made in sweat shops,!
This is Customer Service Supervisor from Lightinthebox. I regret to hear that this order will not arrive by the time you need it.
We are afraid that you misunderstood the total delivery time of this order. Our Total Delivery Time is consist of processing time and shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed. We are sorry that you might not notice the processing time stated on the product page.
After checking, it shows your package is still on the way to UK. As such, it can no longer be cancelled now. But as I truly value you as our customer and do really want to help you, I had conducted new Ticket ID =22454566 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 27, 2020
I purchased the Men’s 3D jacket and 3D t-shirt for my son for Christmas. It came very quickly. The fit and style were just right. The jacket was a little more light weight than I expected but the design makes up for that. I recommend it.
Reviewed Dec. 26, 2020
I ordered the men's heavyweight fleece hoodie sherpa lined zipper sweatshirt jacket black & grey 2xl #08294746. When I received it and tried it on, instead of being a 2XL as ordered and tagged, it was a small. When I contacted Light In The Box, they only offered a 30% cash refund, a 40% credit, or full refund if I went through the process of sending the product back to China. I'd paid $39.60 + shipping for it, so you figure my loss.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear the Dark Blue jacket does not fit. But please be noted all our clothes are sold with specific measurements, which are indicated on each product page. You need to measure yourself first and refer to the specific measurements to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small.
It was found you ordered another Rainbow 2XL Sweatshirt in this order. That clothing fits you properly, right? Below are the measurements of the clothes you ordered:
Dark Blue jacket: Bust:116 cmRainbow sweatshirt: Bust:130 cm
You may see the dark blue jacket is much smaller than the rainbow sweatshirt. So we regret to tell that you ordered wrong size for the dark blue jacket. We appreciate your understanding in advance.
Based on our policy, usually we are unable to take responsible for any non-quality products. But I truly value you as our customer and do really want to help you, I had conducted new Ticket ID =22467645 in our ticket center and provide some Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Original Review: Dec. 26, 2020
Placed order, and paid, then two weeks later got a notification that the most important part of my order was not in stock, two weeks after paying for it. Contacted them and cancelled the order, but later that day I got a notification that the order shipped. The following day I was e-mailed by a supervisor saying I can't cancel the order since it had been shipped. The shipping date I was given was a day later than the other one. I was told that due to the high cost of shipping they advise I just keep the order. This has happened both times I have tried to cancel an order. Their response was to give a 15 percent off coupon that requires I spend at least 50 dollars to use. Won't use LITB again or recommend to my friends or family.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22457376 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Reviewed Dec. 24, 2020
I did not look at the size chart when I ordered a winter coat. It was too small. I asked to return it, but LITB advised me the shipping to China is more $ than the coat and they would give me 60% of the coat $ in a discount for another coat. Smart and a good deal. I gave the small coat as a Christmas gift- she loves it! And I ordered the perfect coat for me with the discount. I am happy with the quality of all my purchases here.
Updated review: Dec. 27, 2020
I have resolved my problem with the company. I would say if asked to confirm your credit card for a PayPal transaction do not do it. However, even though there was a problem their customer service responded to each email sent and we have resolved the issue.
Original Review: Dec. 24, 2020
I bought this light at the end of November. The company asked me to pay via their site even though I'd already paid via PayPal. I queried this but did as asked as they claimed not to have received payment. I eventually received an email confirming shipping, but also with links to the same product now on sale for a fraction of the price. Pretty galling. The delivery date came and went. Then I heard it was held up at customs. A number of emails later, I discovered I had another £75 to pay in customs charges but they wouldn't help me pay it, or tell me who to pay out to.
I still haven't received the light. But I have now discovered that they have taken the payment both through PayPal and via my credit card which I didn't give them. On contacting them to query the double payment, they just quoted the order number and told me it was payment for this but did not offer any further assistance in getting a refund. I now have to raise a dispute with my credit card company. I am fully regretting buying from this company - this light has now cost me nearly £1000! Avoid at all costs!
This is Customer Service Supervisor from Lightinthebox. I've double checked and I am afraid that you totally misunderstood what happened.
Please be noted that you placed TWO orders for the same lights, which are as below:
Order #41271193: It was placed on Nov 29th and paid by Paypal.
Order #41271050: It was placed on Nov 30th and paid by Credit Card.
All the orders were placed and paid by our customers by themselves. We think you might place the same orders by accident.
Please also be advised that usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we state this information on our website in following link.http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22444704 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Updated review: Dec. 25, 2020
Recently, it has been my experience to have communication with the Customer Service department of Lightinthebox.com. My query regarding my delivery was answered very quickly and at all times full explanations were given to all of my questions in a timely manner. In all forms of communication, the Service Personnel were very courteous and helpful. While there was a misunderstanding on my part with regard to my order, they have worked with me to resolve the issue leaving a most satisfactory outcome. My thanks to all concerned.
Original Review: Dec. 23, 2020
On searching for a Mobile Phone cover for my Samsung A31 phone, I chose a phone case advertised by Lightinthebox which specifically stated "Samsung Galaxy A51 A71 A91 A81 A41 A31 A21". I must admit that the delivery was quick - within the 3 - 5 business days stated. However, when I received the phone cover, it didn't come anywhere near my Samsung A31. It was too small and the camera aperture was in the middle of the cover not on the left hand side. I immediately tried to send through a 'receipt of purchase' in order to have a 'return or replacement' ticket issued.
Earlier complaints of poor Customer Service with this company is true. It took days before I was finally able to get to someone with my request. They were quick to reply - however, they said that the product delivered was the product ordered and there would be no refund. They offered 10% off a future purchase. They were right in that the product shown in the ad was the product delivered - only the product advertising was false. I am now out of pocket and stuck with an item I cannot use.
This is Customer Service Supervisor from Lightinthebox. I've double checked and regret to tell that you ordered wrong model for your case.
Please be noted there are many model options available for this type of case. When you place an order, you need to click the correct model option by yourself.
Below is your order information, which you can see in your account too:
S802912000062 Mandala Embossed Leather Wallet Flip Case for Samsung Galaxy S20 Ultra S20 Plus A51 A71 A91 A81 A41 A31 A21 A11 A01 A20e A70 A60 A50 A40 A30 A10 A9 A7 2018 S10 S9 S8 Note 10 Card Stand Cover
【Color:Green| Compatible Models:Galaxy S10e|】
You can see the model you picked for this order was "Galaxy S10e", not the one you as you need. We are afraid that you might pick the wrong model by accident.
In this case, you may return the product back for a refund or a replacement, at your expense. But it is costly to return the order, so we suggested you to keep the order with a discount. We appreciate your understanding in advance.
In order to help you resolve this problem, I had conducted new Ticket ID =22398829 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Reviewed Dec. 22, 2020
It is a good place to shop, I only suggest you be careful with your products, buy several shirts and one of them came out of the case, wrung out and bigger than I expected. I still recommend them to my friends to do their shopping there. Do they have any benefit for people who recommend your pages and that is why others enter to buy? Thanks for everything. Blessings.
Updated review: Dec. 21, 2020
I did receive a response from a supervisor and my issue was immediately resolved. Thank you Light in the Box!
Original Review: Dec. 19, 2020
If you have a problem with the product or just want to return a product, the customer service it is horrible. May I repeat again- horrible. I have been corresponding with them over email for a month and I am either ignored or they just keep answering me with the same questions. For one product they promised to credit my card over a month ago and have not. Now they are asking me (yet again) if I want a credit with them. This question had been asked and answered-no!
The 2nd part of my order was 2 faucets that arrived and did not match. After many emails, they sent me a replacement and now I have 3 that do not match! Their latest response was, would I like a partial credit with the company? No!!! I want 2 faucets that match or a full credit. This was not my error, it was theirs. I got on the chat link and they assured me that I would not get answered with a questions and someone would be in touch with me in 24 hours to resolve my issues. Well, they were in touch --with you guessed it-- a question that was answered numerous time before. If I could rate them a 1/2 star I would. The only reason they would get a 1/2 is delivery is quick! Stay tuned!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22355392 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Dec. 19, 2020
IF YOU LIVE IN UK STAY CLEAR OF THIS COMPANY. SHIPPING IS FOREVER & THERE IS NO INDICATION OF THIS AT ALL! PRODUCTS ARE FROM CHINA! There is no communication from the company & tracking details are just forever stuck at item dispatched. It has now been 25 days since I ordered my item! Will never ever buy again or recommend.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We had given your package to Royal Mail on Dec. 6th. However, Royal Mail is overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So they require longer time than before to deal with all the packages and ship them to next locations.
Your package is currently still on the way to UK. It will be delivered to your address in next 2 weeks. And the online tracking will be updated again once the package arrives at UK.
We have asked the courier to prioritize the order delivery. So would you please be kindly waiting for a few more days? At the same time, we also would like to offer a compensation for you.
I had conducted new Ticket ID =22354831 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Reviewed Dec. 18, 2020
Bought some goods on a 10-21 day delivery promise. When not received after 30 days I started to try and contact customer service. Was told to wait for 90 days waiting period. No money back, worthless service. Never again will I order here.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We sincerely apologize for the shipping delay. We are afraid that your package was delayed because it's really a busy time for the worldwide carrier, along with the COVID-19 will also delay shipment. So the shipping company requires longer time to deal with all the packages and ship them to the destination. We appreciate your understanding in advance.
Please be noted that usually we could not issue a refund for you now because the package is still on the way to you and it could not be cancelled. But we do really want to help you. So we had handled your case specially and arranged the full refund EUR 7.84 for you on Dec. 19th.
I had conducted new Ticket ID =22354739 in our ticket center and provide you with more details. In order to meet your satisfaction, I will also apply for a new better offer for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 18, 2020
I ordered through LightInTheBox.com a T-shirt that I just saw. I thought it was frickin' cuter than hell, so I had to get it. Ordering went fine and the website was alright. I received the shirt and I love it. The shipping was a fairly decent timing. It was about a week. The shipping price was fine and I was happy with it. I've actually recommended the site to a couple of my friends and they've looked at them. The prices were still a little steep, but they were not bad. I wouldn't mind shopping through them again. I've been looking at other stuff. It's just money's tight.
Reviewed Dec. 17, 2020
Don't be cheated by Light in the Box. It's been over 2 months and every reply gives me a different solution. Give it away, sell it to a relative, donate the coat. I want an exchange, they refuse to tell me where to ship this coat. Important you know they put a small size coat in an XL zip bag and shipped it. I have complained many times to no avail. I will be surprised if this complaint makes it. Please don't order from them, I care about my fellowmen.
Original Review: Dec. 16, 2020
I was ordering dresses from several companies during covid. The dress from Lightinthebox came too late. I immediately e-mail them to find out how to ship it back. Two weeks later and 7 e-mails I still don't have my refund. They first told me they would gladly refund the $14 dollars in shipping and I could give the dress away. I said, "No. I want the refund for the $100 dollar dress." Then they offered 50 percent refund. I have said no. It takes them a day or two to respond to each of my e-mails. They said if I returned it to the return address on the package they would not refund any of my money. This place is so unprofessional. Buy somewhere else!!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
We regret to hear this order did not arrive before the date you needed it. We realized this order was delayed in the shipping phase, so we would like to take full responsibility of it. Please don't be worried.
I had conducted new Ticket ID =22304958 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Reviewed Dec. 16, 2020
I've purchased with LightInTheBox a couple of times in the past three to four months. I like the price versus value. If there's something that is here, it's over there. If the price is better, then you get the item. If the value was comparable, then that'll move you to potentially look that route again. Based upon the item that you get back and you inspect it, if the quality is decent, then that would move you to look at that as an option again for the future. Conversely, if the quality isn't good, you're probably not gonna go that route. LightInTheBox is good. There's always a plus and a minus of different things. But it all depends on what you're looking for like if it's available, price value, and so forth.
Reviewed Dec. 16, 2020
I ordered a cycling jacket and gloves from LightInTheBox earlier this year. While it took a bit of time for the goods to be shipped, customer service was helpful tracking the package. And when I had a concern about one item, the customer service representative was very helpful. I would urge potential buyers to carefully review the sizing charts.
Reviewed Dec. 15, 2020
I love the shirts. It was hard just to pick a couple of them. The tops are so cute. I ordered a face mask in a different order and my Husband loves it, when he goes out people always tell him they like his mask. I been telling everyone about your web site so they can order from you too.
Reviewed Dec. 15, 2020
I like the products I purchased. I truly do. I enjoy the shorts. The second one came with a bit of damage, I'm having it fixed, but I also like it very much. I plan to purchase more. I'm very satisfied.
Reviewed Dec. 15, 2020
I ordered a shirt for my grandson. It was beautiful and such good quality. He loved it and wears it all the time. Pretty good statement coming from a boy. It's usually girls that like getting clothes.
Reviewed Dec. 15, 2020
Unable to add to this order when reviewing my cart. Other items were also going to be ordered. Your S&H charges are extremely high. Please forward à shipping label so that I can return for credit.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
After checking your previous Ticket, it seems that you wanted to return this order because it did not enjoy free shipping, right?
If so, please be noted that you need to enter the "Free Shipping" coupon code at the check-out page, then the shipping can be deducted. One order can only use ONE coupon. It was found you had used another coupon "THX202" instead of the free shipping coupon. This was why your order not qualified for free shipping fee. We appreciate your understanding in advance.
But we will help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22267101 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Original Review: Dec. 11, 2020
Updated on 12/14/2020: I bought products from LightInTheBox and when some questions arose from product, customer service was very helpful and fast in responding. First experience with a webshop is very vital in future purchases and I think LightInTheBox has gained my trust. It is convenient to buy products from them and I recommend them.
Original Review: Total fraud!!! Avoid shopping from them. Deceptive return policy. Bought curtains from them, but they were not according to our expectations, so we decided to return the package. Were in contact with them and received an email that we must return within 7 days to their warehouse in China + the package should not be opened and must be intact! It is impossible for curtains that you want to open and check if they fit. Anyway I sent according to what they described in the email, within 7 days after we received the goods and to their warehouse in China. Received email afterwards that “We have been notified by DHL that you have refused your order and are asking them to return to the sender. Unfortunately, the return was rejected," plus "We can not refund to you."
Now we are responsible for 3 costs: The curtains themselves which are 2700 SEK + customs fee: 1163 SEK + return cost: 1149 SEK. I will never buy anything more from them, do not recommend them to anyone at all. Be careful with them!!! Amazon and Zappos are successful because they have good customer service. But LightInTheBox does not understand it!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We've checked and regret to find that you returned the package without our customer service's approval. Based on our policy, if you want to return an order, you need to get the approval and the "Return Instructions" from our customer service firstly. It is because we will clearly tell how to return the order in our "Return Instructions".
In our return instructions, we will clearly tell our customers to use the "cheapest tracking service of the POST OFFICE" to return to China, otherwise, the package will get stuck in Custom Office and we couldn't be responsible for it. We'll also NOT accept packages from express like DHL, FedEx, etc. Sorry that you returned the order without following up our return instructions.
We were unable to accepted your package returned via DHL since DHL charged us more than 2 times of the order price tax fee. We are afraid that your package will be finally abandoned by the customs. So usually we could not process any refund for you.
However, I found you were a new customer to us and might not familiar with our policies. As I truly value you as our customer, I would like to seek a better solution for you.
I had conducted new Ticket ID =22208955 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 10, 2020
Don't ever spend your money on this website! Scam. Order Number: **. I have bought some products which are necessary to my work and it's been taking ages to be delivered. The tracking number simple doesn't work because Royal Mail says they haven't received the packs yet. The problem is that I can't start working because I depend exclusively on my purchase. Also, I'm about to move out this weekend and how am I going to do with the order? I've complained on their website, but I get a robotic response. I want my money back right away. Guys, this feeling is so frustrating, please don't ever let yourselves going through this situation.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We sincerely apologize for the shipping delay and all the inconveniences caused. Your package was delayed because it's really a peak season for the worldwide carrier, along with the COVID-19 will also delay shipment.
After checking, it shows the the package had arrived in UK on Dec. 11th. It will be delivered to your original address in the next 3-7 days. And the online tracking has been updated now.
Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV568752143GB
Online update tracking information: [2020-12-11 15:07 Jubilee MC, Item Received]
We will help you resolve this problem with our greatest effort. I had conducted new Ticket ID =22208449 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 10, 2020
Updated on 12/15/2020: Waited 22 days for a sweatshirt which was nothing more than an undersized Spandex hoodie. Sent four sets of pictures of shirt and tags and kept being dragged along. 2 months and no return or refund. I wrote a 1-star review and now they told me that if I change my review they will give me a refund. This company is nothing more than blackmailing thugs, liars & thieves!
Original Review: I ordered a so called sweatshirt on Nov 1st & finally got this undersized Spandex Hoodie. Not even a sweatshirt. For a month now I have tried to return this garbage and have sent pictures 4 times. RIPPED OFF & LIED TO REPEATEDLY. THE WORST ONLINE COMPANY EVER!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22165947 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Dec. 12, 2020
Thank you for your response... I have seen the link to track the products to delivery now. Please do something about your precomposed responses as some customers prefer their issues responded to in person.
Original Review: Dec. 9, 2020
Over 6 weeks I have placed & paid for an order and it's yet to be delivered despite the 3-7 working days delivery placed on the product. Their customer service responds with precomposed responses. It's a sham.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
First of all, please be advised our Total Delivery Time is consist of processing time and shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. After this order was placed, we took several days to process it and shipped out it on Dec. 3rd.
We also regret to find that you misunderstood the shipping time of your order. Please be noted the "3-7 business days" is for the shipping method "Expedited Express". However, the shipping method you picked for this order was "Priority Line". It's the secondary shipping method we have, which usually takes 7-13 business days (9-19 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. We are sorry that you might not have noticed it.
So your package is not delayed in the shipping phase. It is still on the way to your address. You shall receive the package before Dec. 22nd, which is 19th days of shipping. Please be kindly waiting.
Tracking link: https://www.yuntrack.com/Track/Detail/YT2033721266168057
But I can fully understand your disappointment, since the previous representative did not give you a proper explanation. I do really want to make you feel happy. So I had conducted new Ticket ID =22160769 in our ticket center and provide some special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 9, 2020
Without a doubt the worst customer service I've experienced. They do not correspond with their customers regularly or follow up. I had made a purchase, which never arrived. I was then offered a credit, which never materialized. Keep getting told it needs to be checked by their finance team to be approved. The most incompetent people I've ever dealt with. I am now told to take down my review on another site before I can be refunded. Unbelievable behaviour. I simply want a refund - have still not received it!!! AVOID AT ALL COSTS.
Reviewed Dec. 8, 2020
Very pleased with Light In the Box Company. At first hesitant buying outside of USA yet received great communication and excellent timing in delivery. Placed 2nd order and excellent service & delivery.
Reviewed Dec. 8, 2020
I was quite skeptical when buying because there was no reviews and they seemed like cheap quality. I was wrong. The string is not flimsy, the lights are bright, colourful and easy to use. My favourite feature is using the app to play music from my phone and having the lights dance to the music. I love the option to change the brightness and speed on them flashing. Overall, I love these lights and I am very impressed with the quality!
Reviewed Dec. 8, 2020
Rebecca with Light in the box. We reached a agreement on taking care of the products that didn't fit. They handled it with expertise care. Thank you Rebecca, I appreciate you working with me and taking care of this problem for me.
Reviewed Dec. 8, 2020
I kept seeing ads for the coolest looking t-shirts everywhere. Finally, I visited the website Lightinthebox.com. Awesome! All of the artwork and graphics on this clothing is incredible. The shirts are made of a silky material but you can't beat the designs. There's something for everyone.
Reviewed Dec. 8, 2020
I ordered two rings and (Women's Hoop Earrings Pendant Necklace Long Totem Series Faith Ladies Simple Fashion African 18K Gold Plated Earrings), the rings were great, but the Pendant set was not there and the item you sent was not what I ordered. I would really appreciate if you had told me that the item I ordered was sold out or if you didn't have it, I would have selected something else. Thanks.
This is Customer Service Supervisor from Lightinthebox. I am really sorry to hear one of the products you received was incorrect.
It is highly unusual this problem happens. We'd like to help you investigate what caused the problem. We will take full responsibility once we confirm the problem and promise to find a proper solution to help you get out of this hassle. Please don't be worried.
I had conducted new Ticket ID =22160614 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to keep in touch with us in this ticket. Thank you for your cooperation.
Reviewed Dec. 8, 2020
I'm glad I found this company! They have the greatest T Shirts for men. Now they need to add these same crazy T Shirts for women. So far everyone I have purchased a shirt for has loved it! Now I'm looking for kids clothing and something for my brother. And I know I'll find the perfect gift for all of them at Light in the Box! Thanks folks. Diane
Reviewed Dec. 8, 2020
I thought shopping here was scary and I would not get anything shipped to me, it was just another fake site. But no I ordered and I received and everything was really cheap. It takes awhile to get here from China to Calgary, Alberta, Canada. But it’s worth the wait a to get my order in and thought it was great product for a cheaper price.
Reviewed Dec. 7, 2020
I ordered 2 3D sweatshirts and a pair of skater jeans early enough for Christmas, in the event that the sizes were not accurate, which does happen with internet ordering. I was a little surprised at the $25 shipping fee, this is covid so I was okay with the cost. My order arrived about 14 days later. I was under-impressed with the 3D design as it was marketed as a very impressive 3D sweatshirt. Not only did it not show as 3D, the size was not as it was stated on the website, and yes I did match their chart to what I needed. I wrote the company for a return tag for two sweatshirts and pair pants, which were not sized correctly either. This is their reply:
We are really sorry for the inconvenience caused to you.
We have received your return request.
Please note, our size guide is different and is measurement driven.
If you select the size by checking the measurement against each size, you will end up receiving correct size.
We will help you return the item, but at the same time, we would like to inform you that, you will have to cover the return postage in this case and we will refund you 74.05 USD.
The return will be to our warehouse in China (Dongguan).
OR, In order to save your money on return postage, we would like to offer you REWARDS of 22 USD as compensation and you can keep the order.
You can either sell the item locally or you can gift it to someone.
Rewards are like discount coupons and can be used on your next order.
Please let us know which solution would suit you.
I appreciate that they are attempting to be helpful, however taking a loss of $50 of a $125 order. The $22 credit is great, that would cover shipping for another order that I would take a risk on with having sizing issues, quality and not able to return with ease. My advice would be buyer beware. This was a loss in two ways; no Christmas gift and financial loss. Add to this false marketing. Good luck.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We apologize for the 3 clothes are not meeting your satisfaction. We will help you investigate the case further. Once we confirm all the quality problem as you mentioned, we will take the full responsibility. Please don't be worried.
I had conducted new Ticket ID =22130913 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 7, 2020
I placed an order and paid for the Expedite Service $32.66 for 3-4 business days shipping on 11/01/2020. The packages were not shipped until 11/28/2020. I asked for $32.66 refund that did not show in my bank statement even up to today. After numerous online message back & forth, still no luck. I don’t recommend this company. They lied! They do not honor their “Expedite Shipping Service”. They also lied about refunding my $32.66 because my bank statement (November and up to today (12/7/2020) does not show they refunded me the $32.66. I even spoke to the my bank’s customer service if there is any pending refund of $32.66.
This company, Light in the Box lied. I’ve been dealing with someone named Rui **. He’s adamant that the $32.66 was already refunded back to my account. He even sent their company’s tracking number (in which does not apply to me) because it’s their own record. Rui ** asked to get copy of bank statement. I refused to show because it does not show the refund and personal/private/financial information are in the statement itself. So I refused to his request. I did offer to settle the $32.66 with items replacement in lieu of the refund. Rui ** refused and adamant to see my bank statement. So, I am very unhappy, dissatisfied and disappointed with Rui ** especially with Light in the Box. My personal experience with this company is terrible. I have documents to prove my statements here. I do not recommend for everyone to Patronize Light In The Box. Thank you.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
After checking, we confirm our financial department had issued the USD32.66 refund for you on November 25th. We also had provided you with a Refund Proof via the previous Ticket 22145598. Below is the information listed in the refund proof:
【Time Line:
-$32.66 refundedAcquirer Reference Number (ARN):5542**********350
Nov 25, 2020, 6:21PM
-Payment successdedNov 2, 2020, 6:39PM
Payment details:
Amount: $237.54Refunded: $32.66
Net: $204.88
Status: Partially refunded】
P.S: We could upload the refund proof here is the system allows.
But according to our experience, it might take additional One Month at maximum for you to receive the refund. Please be kindly advised that one of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. When you initiate a refund, as when you return merchandise to a store, the seller requests a refund by beginning a new transaction request on the credit card network. The card company must receive this information, check it against your purchase history, confirm the merchant's request, clear the refund with its bank and transfer the credit to your account. The credit card's billing department must then issue a statement that shows the refund as a credit, which serves as the final step in the process.
We feel sorry we are unable to rush the refund progress. While we would highly appreciate if you can wait for this refund a few more days. And later you may also use the "Acquirer Reference Number" listed in the refund proof to check the refund again with your bank/card-issuing company. We appreciate your understanding in advance.
However, I personally can fully understand your concern and the disappointment in not receiving this refund soon. As I truly value you as our customer, I do really want to take an action to reduce your concern and make you feel satisfied.
So I had conducted new Ticket ID =22145598 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 6, 2020
I received my order today and a pair of pants were missing from the set so I'm docking one star. I have already contacted customer service about it. Overall, I have been quite pleased with the service and how fast my orders have arrived but I'll have to wait to see how this is resolved and how quickly before making a final decision.
Updated review: Dec. 22, 2020
I'm updating my review to say that this company has very good customer service. They have reached out to me to try and make things right. Although I had to return the items with "out of country customs forms" and standing in line at the post office for 30 min, I got my money back. They have explained that their review system has bugs and they can't promise it will be fixed. So consumers still can't leave photos and unfavorable reviews aren't calculated in their overall rating. I'm raising it 1 star because of their responsive, friendly customer service. Once they fix all their bugs in the review system, I'll update with another star.
Original Review: Dec. 5, 2020
I ordered 3 items from this online store. Some of the online pics were misleading but the reason I'm here today is because this company only includes favorable reviews in their overall star rating. 2 items were rated as 1 star and 1 item rated as 2 stars. I tried adding pics of the actual items received to let consumers know exactly what they were getting. The pic attachment area says pics must be a JPEG file and under 2MB. My pics ARE JPEGS and waaay under 2MB. Each one was only 107KB. This means they don't want future customers to see what the items really look like in person.
For the one item, it had one 5 star review (very basic and could be fake). After I added my 1 star review, all the websites still showed the item was at 5 stars. If it was calculated correctly and honestly, the overall star rating should be 3 stars not 5. This is a sneaky way to do business. Lastly, the shipping is OUTRAGEOUS!!! This ended up being a regretful purchase. Too expensive to return items. So I don't want others to wind up in the same boat as me.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
First of all, please be kindly advised some reviews are hidden by system automatically because of some reasons (such as confidential information included, etc). Your review might be hidden by system automatically due to the system bug. We sincerely apologize for the inconvenience caused.
We know the reason you wrote negative reviews was because you were unsatisfied with the products you received. So we will follow up this case and resolve the problem, in order to meet your satisfaction. We do really hope you can give us a chance to help you.
I had conducted new Ticket ID =22106829 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Original Review: Dec. 5, 2020
This website is a total scam. I ordered two tops. One is casual, another is a blouse for work. On advertised items description it says ‘cotton blend’ and ‘spandex’ accordingly. I have received two poor quality garments made from polyester and without brand tags. The pattern on a blouse is different (dots are much bigger compare to the image on website and the background is darker).
Complained to their Customer service which is terrible. I was getting a standard reply to my detailed complaint simply suggesting I pay for the refund postage (also stating the brand tags must be on) and offering rewards instead of refund. None of my questions were answered, I sent a complaint to a supervisor as suggested in their email because all my tickets were closed without resolving my issues. I think their policy is not to give money back under any circumstances. The supervisor sent me a similar to customer service standard email and disappeared. I wouldn’t give even one star to Lightinthebox website because they fool people. They are fraudulent, don’t waste your money!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22107196 in our ticket center and provide a new special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Dec. 5, 2020
Updated review on 12/16/2020: My money was simply taken and nothing was sent, only given promises over 2 months then order expires. They then ask for more money to make what they call an expedited delivery or cancel the order without any refund.
Original Review: I ordered a dress on normal shipping which they said would take 5-10 work days. It has been 40 days and nothing received. I kept tracking and communicating with customer service with no result. After 40 days they said the ticket expires, hence the money was taken yet no item was delivered. On the other hand, I had ordered from other companies based in China, around the same time, all are delivered by now.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
We sincerely apologize for the shipping delay caused by the busy schedule of the shipping carrier. We have asked the courier to prioritize the order delivery. However, this will still require several days to ship.
So would you please be kindly waiting for a few more days? We will also apply for a compensation for you to keep this order.
I had conducted new Ticket ID =22107296 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Original Review: Dec. 4, 2020
Updated on 12/16/2020: I was unhappy with the service and response and my first review explained why. After several texts I understand that the representatives get a lot of fraudulent complaints. Tough job to figure out where a mistake is made and a lie begins. My story gets better because the process gets reviewed and hopefully makes it better. I am glad because I do plan on more orders. Thanks.
Original Review: My first order was 2 items missing. I have to wait up to 90 days for refund or items reshipped. My second order is still in packaging. Ordered early for Christmas and vacation. Would like a straight reply that you care about me not just my money.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with your problems.
--First Order #40414164: We regret to hear two items were missing from this order. Please be advised that we need to open an investigation with the shipping carrier to check what caused this problem. It might take a few weeks for us to get the checking result. We will find a proper solution to help you out after we get the checking result.
-Second Order #40516534: It is ready at the warehouse and will be shipped out within 24-48 hours. We will try our best to get this order shipped as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22107352 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 3, 2020
Happy customer. Very glad I found you. Bought 6 items for Christmas gifts and will buy more. I can't wait, I sound like my 7yr old granddaughter saying- I love to shop!!!...especially at these prices.
Original Review: Dec. 3, 2020
Updated on 01/14/2021: First they gave me $56 credit for clothes that were the extreme wrong size. I accepted the credit. Then the next order of clothes were the same way. So I wrote to Consumer Affairs, it got Lightinthebox attention. Rebecca with their Management department got involved, she said if I retract my report she'd reimburse me my money and not have me return the clothing. I accepted. So, I had a credit of about $56 from the mistake before, after all of that was said and done, I went back to use my credit and light in the box took it from me and won't return my emails or phone calls. This lightinthebox.com company is a scam company with Rebecca on the controls. If you do business with them you get what you deserve.
Original Review: What a racket, you collect money for a inferior size that clear you know won't fit. Then you have the audacity to make it extremely difficult to return the product, but you company is laughing. You have my money and I have apparel I can't wear. It's not my responsibility to resale your product and I'm not going to as well, I'm as I said before are going to bash your company as much as humanly possible, because of your don't give a crap attitude. I wish I could give you a -10 star, because that's what your company deserves.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22107475 in our ticket center and provide a NEW solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Dec. 11, 2020
After, corresponding with the company, I have a change of heart and have decided to change my star-rating to 5 stars, and would recommend it to a friend, the products I have received are good and I hope to purchase more in the future.
Original Review: Dec. 3, 2020
I just think it is unfair for the customer to be required to pay for the return/exchange of an item, especially when it comes to clothing. What was more frustrating was when the cost to return the item back to the manufacture costs more than the original price of the item and they suggest you sell or donate the item you are now stuck with.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the pants you received did not fit.
Based on our policy, we are unable to cover any shipping fee incurred for the return/exchange of non-quality products. We are sorry that you did not read our return policy before. But you can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22107540 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Dec. 3, 2020
The website is the easiest one I have ever used. Ordering was fast and easy. I was amazed by the vivid colors in both the hoodie and the t-shirt. I have already placed 2 additional orders. The prices on the items that I ordered were incredible.
Reviewed Dec. 3, 2020
Super comfortable Manties. My wife loves them. I love the way they feel under my Carhartt's at work. The fit is outstanding. The pink pair are already coming apart even with hand washing. That's a bummer. They hold my parts in a way that feels like a coupe of silk covered hands. Sooo nice.
Reviewed Dec. 3, 2020
I placed a order on June 29 2020 #**. Paid for express delivery. When I received the order it was shipped regular shipping. When I complained I was told they would refund half of the shipping back to me as a credit on my LightInTheBox account. When I went to use the credit it wasn’t there. Again I contacted customer service. They told me it was returned to me debit card on July 20 2020 which never happened. I was then told it was a mistake and it was on my account. To this day I don’t see it refunded to my card. Not on my account. I have found the identical items on eBay for less money. Delivered in just 5 days.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
After checking, our financial department had issued the USD22.5 refund for you on July 20th. The refund was issued to your original Card account by which you paid for this order. It is highly unusual that you still did not receive the refund.
In this case, we will contact our financial department to check this refund status and get the proof of refund for you. We will notify you when we receive it. Please don't be worried.
I had conducted new Ticket ID =22107571 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply later. Thank you for your cooperation.
Reviewed Dec. 2, 2020
I have order twice from this company and have been very happy. I know I messed up on the size for my grandson, but I'm giving them as a Christmas present to someone else. The ones for me I'm wearing and I ordered more for presents.
Reviewed Dec. 2, 2020
I am very happy with both beautiful dresses I ordered! I am a large woman and was concerned about size of dress! Yes, I would recommend L. I. the Box as a dress maker for wedding dresses! I plan to order my mothers dress from them M. of B.
Reviewed Dec. 2, 2020
I am very happy with this company. The hoodies I ordered are very nice quality and amazing graphics. The speed of shipping is very quick and I will order again when I need to find a gift worth giving.
Reviewed Dec. 2, 2020
I loved the colour of the jacket that I purchased but a) I thought it would be lined. It was only thin and b) the size I measured and ordered was generous around the shoulders and chest but at the hips level it did not do up. Too small. so very disappointing. Wish the descriptions were more in depth and sizing definitely needs restructuring. Thank you.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22076123 in our ticket center and provide solutions for you accordingly. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
Reviewed Dec. 1, 2020
The T-Shirts that I have bought from here are of fantastic quality for the cost. The only down side is the sizing is very small compared to ours in the UK. Make sure you order the biggest size (about 4 x bigger than normal to be safe). Delivery is of average time for goods coming from China and such.
Reviewed Dec. 1, 2020
Ordering process was easy. The catalog photos were accurate depiction of the final product. The hoodies were well made with a very soft fabric. The order to delivery timeframe was a couple of weeks, but the tracking process kept us well informed of the delivery date.
Reviewed Dec. 1, 2020
Good experience. Received in reasonable time. I read a review to order a size larger, which I did. What I received is too big. I should have ordered regular size. Kids can grow into the shirts. May have to give adult shirts to thrift shops. Yes, that big. Love the colors and the material.
Reviewed Dec. 1, 2020
I've placed a few orders with Light in the Box and every time I've received my products on time and as promised. The items that I've ordered seem to be of good quality and I am using them regularly. The website is easy to navigate, the shipping is relatively quick and the prices are affordable. I've been very happy so far with everything that I've ordered.
Reviewed Dec. 1, 2020
I purchased a sweatshirt that I thought would be cotton. It was nylon and screamed cheap. I am unable to return because no one can help with password reset. I am told to send back to China. This business has no phone number and no customer service and I received a canned response to my request for a new password in which they want me to take a picture of the item and wait 3 days for a response. Then when I do I have to send to China. I wish I had never ever gotten involved.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
As for your case, do you mean that you could not log into your account because you forgot the password？Please kindly go to the following link and click "Forgot your password?" to reset your password
https://gw.lightinthebox.com/index.php?main_page=login&src=mainLoginLink&prm=1.1.74.0&_ga=2.218845981.569795980.1606814381-248198795.1606814381
After you log into your account, you can find your order and SUBMIT Ticket to contact Customer Service next time. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
We also feel sorry to hear that you were unsatisfied with the sweatshirt received. But please be noted we state the following information on the product page, in the "Overview":
【Fabric: Rayon, Polyester】
So we think the product you received was correct. We are sorry that you did not notice this description when you placed this order.
I will help you resolve the problem with the greatest effort. I had conducted new Ticket ID =22076035 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
I will also send you a message via private message on "consumeraffairs". You may also reply to us there. Thank you for your cooperation.
Reviewed Dec. 1, 2020
I received the adorable Kids Active Basic Horse D Animal print long sleeve hoodie and love it. I purchased this for my great niece who is 8 years old. She was thrilled with smiles from ear to ear! The shirt is a polyester blend with large horse head print, black on white with print front and back and is beautiful. Sizing is perfect. I ordered an XXL in the Kids/Toddlers wanting the shirt to be a bit roomy. Olivia wears a size 10 and this is perfect. Gives a little room for growing. Being as I am from the United States, the package took a couple weeks to arrive due to customs, etc. I believe that is fantastic delivery time for all that packages have to go through with customs, and with the pandemic hindering mail to some extent. I highly recommend this company. Thank you for the beautiful unique items that you offer and the good prices too! I am a very satisfied customer!
Reviewed Dec. 1, 2020
These were ordered for our Queens bowling tournament. They are absolutely beautiful. Each was individually sealed to protect them. This was my second order from Light in the Box and I will be ordering again soon.
Reviewed Dec. 1, 2020
I wasn't sure what to expect when I placed my order, I had high hopes, but, I was skeptical. I was so pleasantly surprised by the quick turnaround and the quality of the product I received, I couldn't wait to show the items to everyone. Looking forward to ordering more items in the future. This time around I bought 2 shirts for young 20s men, next time I'll venture into the ladies' department.
Reviewed Dec. 1, 2020
The cycling socks were a great price and have good compression and support for my ankles. The Lion shirt looks like someone took a photograph and made it into a shirt, so crisp and clean. My son-in-law loves it.
Reviewed Nov. 28, 2020
Yesterday I ordered something for secret Santa. After few hours that I didn't receive any email confirming my order, I decided to cancel to order and they opened a ticket for me. No one contacted me about the cancellation, instead they have sent me an email saying that the order has been shipped which isn't even true cause it's impossible to track the status of my order. Such a scam. Don't use this website at all. I also found what my friend wanted somewhere else and cheaper.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that your order was not cancelled successfully before the shipment. It was our fault. We'll take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =22032616 in our ticket center and provide solutions for you accordingly. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.
Original Review: Nov. 25, 2020
The images on the shirts bear little to no resemblance to the pictures on their website. In addition, the shirts were weeks late. They do not have the shirt s in inventory, but rather have them screened somewhere in China after your order is placed, thus the delay. I wholeheartedly recommend that you look elsewhere for a quality shirt. If I thought I could get my $$$ back I would submit a claim, but that is highly doubtful.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the order doesn’t meet your satisfaction. We will help you further check what caused this problem. Once we confirm our products were made different from the online pictures, we will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =22032282 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
In addition, please be noted most of our products require processing time before shipment. The processing time of your items is 3-6 business days, which was stated on the product page. We're sorry that you might haven't noticed this information. But you will be able to find below information on the product page:
【Processing Time: 3-6 business days】
Thank you for your understanding and cooperation in advance.
Updated review: Nov. 28, 2020
LightInTheBox has worked hard to resolve problem for me. They repeatedly emailed me and offered me a very fair resolution - they are refunding my money without requiring the item to be returned. I have accepted this offer. I must admit that I am impressed that they tried this hard to win my approval. So I am updating this star rating to 4 stars.
Original Review: Nov. 20, 2020
I purchased a capelet online. It came in a few weeks. The product is NOT a cape - it is a rectangular piece of fabric. It has NO closure, despite the pics on the website of it having a "hidden clasp." It also smells bad. I wanted to return, and they said that I could send it back to China but the cost may equal the price of the product (or be half of that price.) I opted to keep the product and get a 10% refund, which is ridiculous. I paid $61.xx for the entire purchase, including shipping. So I expect to get about $4.50 refund. I will dispose of this product, because no one would want it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and provide a better solution to resolve the proble, in order to meet your satisfaction.
I had conducted new Ticket ID =21978376 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 19, 2020
This is a wonderful product, and looks spectacular on me. I love it, and intend to order more of them in the future. I would definitely recommend LightInTheBox to others, although the sizing on things is a bit dicey. You have to pay attention to the chest sizes carefully to get shirts that fit properly, rather than just L or XL being standard sizes.
Reviewed Nov. 19, 2020
This is the second time I have ordered from LightInTheBox, I was very skeptical at first knowing that it was coming from overseas. My first order did take a little long but I understand that getting through customs can take a while. This order of two of the 3D printed shirts came very fast. The products I've ordered so far have been of good quality and have been thru multiple washings and have held up remarkably well. My 10 y/o son loves these clothes and wears them to school all the time. I will order from Light in the box again as my skepticism is no longer.
Updated review: Nov. 22, 2020
After a problem with this company, they have been very helpful and have tried to resolve the problem. I am now very happy with the outcome.
Original Review: Nov. 19, 2020
Ordered a pair Woman's Dance Shoes, took a while to come. I didn't realized the company was in China! I ordered my size UK6/EU39. When they eventually arrived, they said they were this size but they were not! a 5-5 1/2. They were flimsy. When I contacted customer service I was advised as it would cost so much to return, I might like to sell them on to someone else and either get a 20% discount on another order or 10% back off the cost of the item,!!! Couldn't believe they said that. It was going to cost £8.95 to send back. The item was only £11.58 with £5.18 postage. On the packaging it had an address in Reading, UK, but said not to return it to this address, which must just be a forwarding address. So returning items is not an option. Will never buy from this company again... I have learned.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
We would like to take full responsibility of any quality issue. Once we confirm the product was made incorrectly, we will help you return it back for a full refund, at our expense. Please don't be worried.
I had conducted new Ticket ID =21978329 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Original Review: Nov. 18, 2020
Updated on 11/19/2020: Had an issue but the company solved it and everything is perfect, they are a great company and will Definitely use them again.. They are very trustworthy and are perfectionists in everyway. Definitely will recommend them.
Original: Ordered 2 tshirts on 4th Nov, they took the payment on the 5th Nov, promised that the Tshirts would be dispatched by 14th Nov at latest, now 18th still no dispatch, after numerous complaints no excuses coming. No supervisor answers after requesting one. The company are just scammers. This outfit should be closed down. Have informed them I will be requesting my moneyback via PAYPAL.. Appalling service!!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I am regret to tell that your order was sightly delayed due to the unexpected high demand of the shirts. We have asked the supplier to prioritize the order processing for you. Would you please be kindly waiting for a few more days? To show our apology, I would like to apply for a proper compensation for you. Would you like to accept it?
I had conducted new Ticket ID =21955242 in our ticket center and will provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Original Review: Nov. 17, 2020
Updated on 11/19/2020: The Company LightintheBox proved that they are very reputable company, that keeps commitments made to customers on their Terms and Conditions and Policies. They are doing their best to satisfy the customer and to resolve any issue in benefit for the customer.
Original review: The Company LightInTheBox. @lightinthebox · Retail Company - does not keep its term and conditions and internal policies. Please, all who purchase on-line be aware that they do not do refund on your order if it is cancelled within 24 hours how it is stated in their Terms and Conditions and their website. I cancelled my order in 10 min after placing it due to a mistake, as it was not possible to to edit/correct the order and it was processed by the Company without taking into consideration my cancellation and againtst Company policy, despite the assurance provided on their website that they do full refund if the order is cancelled within 24 hours. They waste my time, so I need now to raise a dispute by authorising my Bank to deal with the dispute. Thank God, I paid with the Credit Card. Be CAREFUL and do not order, try another Company - more reputable.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to find this order was not cancelled successfully before shipment. We will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =21946818 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 17, 2020
Agree with Taboho, they don't even deserve one star. Took over two months, 25 messages and several emails to get a refund for a purchase that I tried to cancel, and even then didn't get 100% back and not all to my credit card. I tried to cancel immediately, which in theory was acceptable in accordance with their policy (as ordered male instead of female item in error) but their system wasn't working so they shipped it anyway. I had to return it (going to the post office etc.) and claim my money back. What a process. Many hours spent trying to right their wrong and many days awaiting a response on a number of occasions. And their system for returns is slow and cumbersome. If it wasn't for my being determined I wouldn't have gotten anywhere. And in the end no real apology or compensation. Never again.
This is Customer Service Supervisor from Lightinthebox. I've checked all your previous tickets and regret to tell that you totally misunderstood what happened. Please let me explain.
Please be noted that we did not receive any cancel request for this order before it was shipped. This order was shipped out on Sep 21st. While the first time we were contacted by you was on Sep 30th, via Ticket 21660701.
We are afraid that you submitted the cancel request to a wrong place. Please also be advised that our customers need to contact our customer service dept. via Tickets. So if you tried to contact us via other ways, we would not know if you had a problem with your order. We appreciate your understanding in advance.
But we still tried our best to help you resolve the problem. As we truly value you a our customer, we handled your case specially and helped you return the product back for a refund at our expense.
I do really care about your feeling. So I had conducted new Ticket ID =21947351 to contact you and will try to find another way to make you feel satisfied. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Original Review: Nov. 15, 2020
DON'T ORDER FROM THIS COMPANY. Their customer service is absolutely awful. I tried to exchange an item, and the process went on for weeks. When I complained to a manager, I was told it was too late to return/exchange an item. They only allow 10 days! AWFUL COMPANY. DO NOT ORDER FROM THEM!!!
This is Customer Service Supervisor from Lightinthebox.
We sincerely apologize that your order has passed the 7-day warranty. Based on our policy, we only accept and will initiate the return process within 7 days of the order delivery. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
It was found you received this order on Oct 15th. So if you want to return or exchange the order, you shall contact us no later than Oct 22nd.
We feel sorry that you did not check our return policy and only submitted the return request on Nov. 6th. Your order had passed the return warranty about 2 weeks, which was why we could not accept your return request.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21928912 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know if you would like to accept it. Thank you for your cooperation.
Reviewed Nov. 14, 2020
I have been reasonably pleased with my purchases from Light in the Box. They have excellent prices and shipping isn't too bad as it comes all the way from China. Some of the products were really nice. Some of the cloths ran small and I won't be able to use a couple of items.
Reviewed Nov. 14, 2020
I'm very pleased with my purchase. The shirts are strikingly detailed and quite colorful. I did order a size larger than I normally buy, which worked out well. Although the website warned that orders may take longer to arrive due to Covid 19, I don't think we waited too very long for them to arrive.
Reviewed Nov. 14, 2020
These low waist underwear are just as pictured, they fit perfectly for those of us guys a bit smaller than the average. Very comfortable and quality seems to be very good, very good looking!! I recommend these to any guy that likes the look and or fit of low waist and do not need wasted space where it counts, in other words holds everything there very nice.
Updated review: Nov. 16, 2020
Had a shipping issue, contacted customer service and they provided a solution within 24 hours. I will be returning to this site for more goods in the future. I do recommend online shopping with this company.
Original Review: Nov. 14, 2020
Placed this order November 3, 2020. Paid for expedited shipping and this order still is in the processing phase. Contacted customer service, was told it would be shipped 11-10-20. It still has not shipped. If an item that I ordered is out of stock, I should be informed and given the chance to remove or substitute that item so that my order can be filled and shipped. My view on this is, I paid for expedited shipping and did not receive expedited shipping. Attached is the bill of sale and shipping charges. And the reply from customer service assuring me that my order would be shipped no later than 11-10-2020. As well as today’s reply from Dennis stating that he would see if the order can be rushed.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the order delay and all the inconvenience it may have caused.
Please be advised that all our products require processing time before shipment. Your order will be slightly delayed due to the unexpected high demand of the "White Hoodie".
In order not to delay your order too much, we have split your order and ship other 3 products for you at first. We also have asked the supplier to prioritize the processing of the rest product. Could you please be kindly waiting for the order a few more days? To show our apology, we'd like to apply for a compensation for you.
I had conducted new Ticket ID =21928697 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Updated review: Nov. 15, 2020
LightintheBox Customer Service worked with me to resolve the issue. I'm satisfied with how quickly they responded to my request.
Original Review: Nov. 14, 2020
Please be careful ordering from www.lightinthebox.com. Their return policy is sketchy. I ordered two standard size outfits 12 and 14, and carefully read the return policy. They are refusing to refund my money because they say that my outfits were made to order, not standard size. They make each item from scratch supposedly so even if you order a standard size, you can't return the item. When I ordered, I reviewed their return policy and then clicked on their link to read the specific return policy. Somewhere else, they are telling me, it states my items are made to order, even though the sizes are standard. Who would buy an expensive outfit in a standard size without the ability to return the item?? People understand what a standard size is and what a custom made to order size is.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you wanted to return both Pantsuits.
But I am afraid that you misunderstood us. Please be noted both of your Pantsuits are Made-To-Measure. It does not means the clothes were made per your own measurements. It means that we did not have any pantsuit in stock. After you placed this order, we needed to ask our supplier to tailor two NEW pantsuits specially for you, according to our standard size chart. We appreciate your understanding in advance.
On the product page, you will be able to find below statement next to the pictures:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
I am sorry that you might not notice the above statement. Based on our policy, we are unable to accept return for any non-quality Made-To-Measure item.
However, I truly value you as our customer and do really want to help you, I had conducted new Ticket ID =21924638 in our ticket center and will apply for Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 14, 2020
I purchased three wall-mounted towel holders for my bathroom, all high polished stainless steel. While I had purchased some smaller items previously from this site, I had never purchased something of this value nor of this category prior to this purchase. = My experience with this site was more than favorable.... In fact it was excellent. I placed my order on a Sunday night and literally had the items in hand by Thursday of the following week.... all the way from China without paying any expedite fees!
Upon opening the parcel, I expected to see a medium level quality item that would meet most of my requirements. What I found was that these bathroom towel holders far exceeded the level of quality I was expecting and were far more beautiful than the websites pictures had shown. The high polished finish (similar to Chrome) is flawless on all visible surfaces and the dimensions of the product match exactly what I ordered.
This website offers ease of ordering, fast delivery on most items Ive ordered, extremely cost competitive, and all have been exceptionally high quality. For items that I dont need in hand immediately, I'll continue to buy from this site as the variety and selections are widely different than what we see here in the USA. I have not experienced any issues with using my credit card for these orders
Reviewed Nov. 13, 2020
Very good quality product and good delivery time as well. Very comfortable to wear and I have received many compliments and requests as to where they could find similar items. I have passed on the contact info for LightInTheBox and hopefully you will be getting orders from some of them.
Reviewed Nov. 13, 2020
First time purchase and I'm very impressed! Price was exceptionally reasonable. Arrived in less than 2 weeks of placing order. Hoodie is an interesting medium weight polyester blend. Feels very sleek and smooth; slips on/off so easily. Great for wearing over shirts or simply as is. Print is clear and vibrant. Size is more than ample; spot on. Haven't washed it yet, but being polyester blend, I highly doubt there will any shrinking or fading. I will definitely be ordering more from Light in the Box with all the fantastic designs they have. Keep making this fun goodness and thank you!
Reviewed Nov. 13, 2020
I have been very pleased with this company. My orders have always come quickly. It is easy to use. The variety of products is great. The shirts and sportswear fit comfortably, (when you choose the right size).
Reviewed Nov. 13, 2020
Shirt that was ordered came within a very reasonable time, shipping updates were spot on, and the shirt was not damaged or messed up in shipping. No obvious flaws with the item, and it was exactly as described on the website.
Reviewed Nov. 13, 2020
I would like to recommend Light in a box to all my friends, the products are unique, My husband is a musician and the shirts and jackets are amazing. I have had good luck with all the products that I have purchased.
Reviewed Nov. 11, 2020
The order was made around September 2020. They told me my package has been shipped but I NEVER received my order. Do not buy anything from them. They will take your money and never deliver your package.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 11, 2020
It seriously took them almost 10 days just to get the items together to even ship. THEN it took another 2 days for the item to say it was shipped (AIR, REALLY), THEN and worst of all, the items received bear little in common with the images posted on the Website. These incredible deep images are show yet the T-shirt looks like you bought it at a Walmart discount rack. Another cheap, trash Chinese company that we, as a group should boycott on principle.
Dear customer,
We apologize for the problem. As for your case, do you mean that you had received the products but it was different from the online pictures?
If so, could you please provide us with your Order Number, so we can further check what caused your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 9, 2020
Possibly the worse online purchasing experience I've ever had. I ordered 5 tops in August and have only just received the correct goods (5 November). Their website sizing charts are confusing and conflicting. The original goods supplied were therefore all completely the wrong size. The complaints process was long and drawn out, including me having to translate correspondence from & into French. Unlike every other online company I've ever used, I had to then pay for the goods to be returned to China, at a cost of $30. Terrible, terrible service, which I will never use again. I feel somewhat aggrieved that I actually have to give them even one star.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the original clothes did not fit and you needed to return them for replacements.
But please be noted that our clothes are not made according to UK size chart only. Our size chart is different from UK or EU size chart. In order to help our customers pick the correct sizes, we sell all our clothes with detailed measurements. So you need to measure yourself first and refer to the specific measurements to decide which size to take. If you just pick normal size without refer to the measurements, the clothes might not fit properly. We appreciate your kind understanding in advance.
While I learned from your review that you were not sure how to order the correct clothing sizes from our website. I will forward your feedback to our department. We will take necessary actions to make this information more clearly in the future.
I can understand your disappointment and do really want to make you feel happy. So I had conducted new Ticket ID =21891555 in our ticket center and provide a Special offer for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 9, 2020
It's a great online shop. I bought many products and got 100% actual product and quick delivery service. 1st I was afraid about their service and product quality, But after getting the 1st delivery I was fully satisfied.
Reviewed Nov. 9, 2020
My online shopping experience is so much better. First I used to give order on Amazon but I did not satisfied with it poor service. Then I start use to Lightinthebox. This experience is quite good compared to amazon. Their product delivery is so fast and their customer service so good I must say. I highly recommend it.
Reviewed Nov. 8, 2020
We did receive the product and reasonable quickly, but the product quality was awful. The dimensions were off. When my son put the hood up, the sweatshirt pulled up off his shoulders. It is not a usable piece of clothing. They would allow me to return it, but I had to ship it back to China and that would have cost me more than the sweatshirt. I would NOT recommend purchasing from this company.
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem.
From your description, I think the problem might be caused by the inappropriate design of the shirt. I will forward your case to our supplier and suggest them to make a change so the same problem will not happen again.
Also I am really sorry to find that your order had passed the 30-days warranty. Next time, if you confirm the product was made incorrectly, please contact us again with the warranty. We'd like to help you investigate the case further and will try to find a better solution for you. We appreciate your understanding in advance.
I truly value you as our customer and still would like to help you resolve this problem. So I had conducted new Ticket ID =21884089 in our ticket center and will provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Original Review: Nov. 7, 2020
Don't waste your money. Returns are awful and they drag on and on. Their sizing is awful and impossible to predict. Customer service is truly awful. I really wish I would never have ordered from them.
This is Customer Service Supervisor from Lightinthebox. I've checked and confirm the shirt you received is correct.
In the size chart, the smallest size "US34 / UK34 / EU42" is equivalent to size S. The size "US44 / UK44 / EU52" you ordered is 5 sizes lager than "US34 / UK34 / EU42", so it is equivalent to size XXXL.
If you need a size L, you should pick size "US38 / UK38 / EU46". We appreciate your understanding in advance.
I'd like to help you resolve this problem. I had conducted new Ticket ID =21880077 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 6, 2020
I ordered a bicycle shirt from this company which came in a reasonable length of time and was post marked Jamaica, NY. It did not fit properly so I wanted to return it for full refund. I did not wear it or take any tags off. Lightinthebox suggested I "give it to a friend" or try and sell it myself because I was responsible for shipping cost back to Dongguan, China. Just on principle I followed the instructions and mailed the package to China on Sept 28th 2020. I had not gotten any response or refund so I emailed them Nov. 5th. They informed me that my "ticket was closed" and I would have to resubmit. I did so and they replied that I could complain or close the ticket.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After checking, we have received your return package. We will return the product price USD 30.89 to your original paid Card account later. Please don't be worried.
Please be advised the address "Jamaica, NY" is just a transit depot belongs to the shipping company. While our warehouse is located in China now. You may find that information in our return policy from below link:https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
I had conducted new Ticket ID =21879923 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 4, 2020
Contacted company. Earbuds did not fit. Emails back and forth. Wanted picture of item. WHY. No other reputable company requires picture i.e. Amazon, Walmart, Target, Macy's, etc. Further they want me to return item to China. Cost would be more than item. Ridiculous!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the product was not fit. We'd like to take full responsibility of this product.
But please be advised that we need your cooperation to return the product back to us firstly. We need to further check what caused the problem and then use the product to seek compensation from the supplier for you. We will cover 100% return postage incurred. You do not have to be worried.
As for your case, I had conducted new Ticket ID =21863685 in our ticket center and will provide a proper solution to help you resolve this problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 4, 2020
Great service, delivery, and well priced items. Good discounts, informative processing information. Easy app to download for the latest changes of the purchases. Latest fashionable items to wear with a great tag price.
Reviewed Nov. 3, 2020
For me it's the best place to get fresh and up to date and not look like everyone else. Prices are too great for that but the shipping fee hurts too much. Cost almost half of your items worth. Forces me to order less... Sad.
Reviewed Nov. 3, 2020
I submitted two orders. Gave credit card, expected email response back. When this did not happen I tried getting ahold of company. I paid for 1 to 3 day delivery, cannot get ahold of company. Tried all ways, is this a real company.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are sorry that you tried to contact us via the incorrect way. So we even did not know you had a problem with your order. Next time, please log in your account and submit a TICKET to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Regarding this order #40415583 and #40414453, they both are still in the processing phase.
Please be advised all our products require processing times before shipment. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. You will be able to find the following information on the product page:
【Processing Time: 2-5 business daysShipping Time: Expedited Express: 4-7 business days】
This is why your orders could not be shipped as soon as they were placed. Both orders will be shipped out from our warehouse on 2020-11-09. Then the package normally takes 4-7 business days to arrive to your address. We appreciate your understanding in advance.
Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please kindly be patient in waiting.
I also ad conducted new Ticket ID =21851548 & 21851551 in our ticket center for your cases. If you have further question about any order, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via the tickets. Thank you for your cooperation.
Reviewed Nov. 2, 2020
LightInTheBox gave me a very quick shopping service and also I got best the best price. Their clothing shop online is one of the best online shop. I just love their service. Their delivery time and quality of product was excellent. I recommend to everyone the site LightInTheBox.
Reviewed Nov. 1, 2020
UPDATED 11/03/2020: Merchandise ordered still has not arrived. After multiple tries to reach them they haven’t responded with anything other than opening a customer service ticket number for the complaint. It’s been over 2 months since I ordered the items and they quit responding to my requests 6 weeks ago. I am looking for a full refund for items not received, not a discount of store credit.
ORIGINAL REVIEW: I am exhausted and furious by the unprofessional manner of this company. I ordered 2 items around Sept 1st. After a couple weeks I began checking into where the items were. I needed them for a wedding I was attending at the end of Sept. “Fabio” responded after several days of trying to find my order stating it had been shipped. Today is November 1st and although my Paypal has been charged over $298 I have yet to see the items or receive further response from this company!!! I’ve reached out to the same contact multiple times in Sept and Oct and they still have not responded. I want my money back immediately. This company is a nightmare to work with and far from professional. Further steps WILL be taken to receive my refund unless I hear back and get this resolved soon. The only resolution I will accept is a full refund. Never have I dealt with this type of company.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 31, 2020
Good quality, fast delivery, good service. A lot of choice in every department and I recommend Light In The Box to My friends. Do not hesitate to buy from them. You will be very happy to go back after and get something else.
Updated review: Nov. 11, 2020
I was contacted and told to send a picture showing the difference between the product; however, there was no way to send a picture through the app's customer service ticket. I received an email saying that they would refund me the full amount anyway. I have updated my rating to 4 stars since they will hopefully give me a full refund. However, the customer service should have been better from the get-go.
Original Review: Oct. 30, 2020
If you're looking for cosplay or a Halloween costume, this is not the site for you. I ordered a pink wig and right when it got here I noticed it wasn't at all what I ordered. I didn't have to take it out of the packaging at all. When I went back to the site to contact customer service, I noticed that they had removed the listing. Quite possibly they didn't have any of this wig in stock and still had the listing up. Then they sent me something completely different from what I ordered because they couldn't fulfill the order. But that is just a theory. I had read positive reviews of this wig but they were a a few years old. After taking a little long to arrive, despite shipping from New York, I got a different item. Customer service was not helpful at all. I hadn't even opened my product and they refused to give me a refund because it is in the "costumes and cosplay" category. This is not the product I ordered.
This is Customer Service Supervisor from Lightinthebox. I realized the previous representative did not offer you enough support. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I will help you further check what caused the problem. Once we confirm the problem, we will take the full responsibility and help you return the product at our expense. Please don't be worried.
I had conducted new Ticket ID =21841583 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 29, 2020
I am very satisfied with the filter media I purchased from Lightinthebox.com. This natural stone removes toxins from the water including chlorine which is present in tap water. I no longer have to add chemicals when changing the water in my tanks. That is really important to me to be able to filter naturally and this product does just that!!!
Reviewed Oct. 29, 2020
Love the boots. The price was great. The fit is great, They look and feel good on my feet. The website is easy to follow. There is a good selection of shoes, boots, and clothes. The prices are good, People should check out the website LightintheBox.
Reviewed Oct. 29, 2020
Purchased the set of Sidebike cycling shoes, cleats and petals. Price was very good, ordering was easy and I very much liked how you can see the order status all the way through. It does seem that it stays in Payment Confirmed status for a while but reached out and customer service was terrific and got back to me within a day. Order to delivery was about a week and a half.
Reviewed Oct. 29, 2020
The customer service and support thru ordering process is good. The company delivers a quality product for comparable price. Because company sells goods in several countries there’s a language barrier but handled well. I have no outstanding issues with this company and very satisfied with majority of my purchases.
Reviewed Oct. 29, 2020
The clothes I have ordered have been perfect! The quality, the shipping, the customer service has been above and beyond! I couldn't be happier with my first order and am super excited about receiving this next order I placed!
Reviewed Oct. 27, 2020
I ordered dresses from LightInTheBox on 9 OCT 2020 as I need it for an event on 28 OCT. I paid for EXPEDITED service which stated it will take 5-9 business days to reach me. They only shipped my item on 13 OCT 2020 due to some delay excuses. Fine! However, after 9 business days, on 26 OCT the order is still not out of China! They have passed the committed delivery date and even as of today, the status of the package still in China. They gave a lot of excuses and tell me to wait patiently and understand the situation. Excuse me, I don't give you money to wait patiently for your unprofessional service nor to listen your many excuses.
I'm asking for FULL refund to my bank account and CANCEL the order as I don't need the package anymore. However until now they have not responded to my queries. And I have to scrambled around to find last minute replacement dress. HIGHLY UNPROFESSIONAL. DON'T BUY FROM THEM EVER OR YOU WILL REGRET!!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21816657 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 26, 2020
Purchased a watch band and a cellphone case more than 3 months ago. I have requested a refund twice now but am being asked each time to wait a little longer. This is unacceptable from Light in the Box Customer Service.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21816390 in our ticket center and provide a NEW solution to help you fix up this problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 26, 2020
The site states "FREE SHIPPING". The wife and I loved the edgy styles, but after spending hours cart filling, we came to find out shipping is intensely expensive. Like, we get 500 LB pallets of things shipped cheaper than our 13 item garment list from this place would cost. Whoa, no thanks...greedy much?
Reviewed Oct. 26, 2020
**, order **. I ordered a wetsuit for an upcoming holiday, due to covid I'm no longer able to go. Within 7 hours of ordering I cancelled the order BEFORE it was dispatched. I quickly politely asked for a £59.63 refund. They haven't even sent it yet and are offering me 25% discount!!!! I want a refund. NEVER EVER ORDER FROM THIS SITE!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I am sorry that you misunderstood us. We regret about the cancellation requests, so normally we will ask customers if there is any possible to keep the orders with a special discount. But if customers still prefer to cancel the order, we are also willing to help. We appreciate your understanding in advance.
I have cancelled this order as you requested and will apply for the full refund for you as soon as possible. Please don't be worried.
I had conducted new Ticket ID =21809686 in our ticket center to provide you more refund information. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please also let me know if you have further question. Thank you for your cooperation.
Original Review: Oct. 24, 2020
I purchased a sleeping bag from Light in the Box this year. (Order Number **). It was advertised as a "white Duck Down" sleeping bag. The product that arrived was made of 100% polyester with 100% polyester hollow fiber filling. I attempted 8 times to request return instructions and obtain a refund because this was not as advertised. Each time customer service replied to my request, they asked for information and detail which I had already provided. This process was frustrating. No matter how many times I contacted them nothing was done to process a refund or to even give return instructions or an address in which to send back this item. Buyer beware! If you ask me this is a scam company.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21798532 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 23, 2020
There is many company in market but this company is very different because his working style is different and amazing, his staff is very hard working and very honest, his support is very best in industry.
Reviewed Oct. 23, 2020
I recommend anyone to use Lightinthebox for all your clothing and others..I had to buy clothes from the web and received my parcel in time and they do good packaging. One of the web to my experience where you will find durable products... Hello
Reviewed Oct. 23, 2020
This is my first shopping experience and honestly it was amazing, good quality product, cheap prices, wonderful customer service and the payment went smooth, and what I really liked about this company is their honesty. I totally recommend it. 5/5
Reviewed Oct. 23, 2020
It's very nice and fast service provider company. I'm really very happy because they are products very good. The LightInTheBox company have been living for service very long time. I'm buy something products from the LightlnThebox. This was very product. I see just reality. They are selling useful products. Thanks you very much the LightInTheBox company.
Reviewed Oct. 23, 2020
If I need to say only one word then it should be awesome, I just loved it, I am much satisfying with this, my other family members and friends are also. Glad, I want to say a big thanks to them, they never disappointed anyone.
Reviewed Oct. 23, 2020
This is a shopping site. I have used this. It is very easy to use and they are very loyal to their customer. Their service are great to their customer. Their first priority is to satisfy customers. So I will recommend this.
Reviewed Oct. 23, 2020
Lightinthebox, undoubtedly an excellent shopping platform. Genuine products, quick delivery, easy return policy and the most important part is that Its customers service is praiseworthy. This shopping platform is suggests for all Online shopping lovers.
Reviewed Oct. 23, 2020
A best and awesome shopping experience with this. I love this company and too much satisfied from them and good staff. Best quality. Highly recommend it to all and request to my all dears and nears that must try.
Reviewed Oct. 23, 2020
This Lightinthebox.com is one of the best online shopping centers for all standards of people! I have already bought a lot of things for myself and for my family. They are too Humble with us for everything and I personally recommended everyone to visit and buy anything for you and your family! Good luck to you!
Reviewed Oct. 22, 2020
Make sure you read EVERY word on their website, they sent me FIVE costumes and wouldn’t take ONE back.... for my engagement party.... during a pandemic... something’s I tried on for 30 seconds... they weren’t consumer friendly, super rude, and took all my money.
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number firstly?
Please also advise us more details about your problem, so we can investigate your case further? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 22, 2020
I was happy with the company. Everything came on time. There was no damage. I was happy with both items. They fit good. No damage. They were on time. There nothing else to say. I was happy with everything.
Reviewed Oct. 21, 2020
I ordered my dress for a wedding on 9/23. The website states 5-7 days for shipping. On 10/7, I sent them a message asking whereabouts of the dress since I needed it for a 10/17 wedding. I was told then that it was on back order. So, I ordered a second dress from a different company that I received in 2 days. I finally received the dress from this company the day for the wedding. I did not wear it obviously and tried sending it back. They won’t accept the return because “the dress was made via measurements”. No, it wasn’t. I ordered a size 4. I never sent my measurements. Terrible experience with foreign customer service. Seems to be a fake of a company and I will never order from them again.
Dear Customer,
This is customer service supervisor from lightinthebox, i am glad to help.Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order, you will see the promised delivery time when you put products in the cart and add your address:5-7 business days. You missed the processing time, the order is Made-to-order, it wil take longer processing time than other orders, the processing shipping date is 11th Oct. but we shipped 2 days eariler on 9th Oct.
Made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.
I created a ticket for further solution to resolve the problems. please login your account to check it.
I am waiting for your advice in ticket.
Best Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 20, 2020
The buying process was easy, however I wanted to cancel my order and get my full refund of 219.57 USD. Customer service replied after a day and instead of simply allowing me to cancel and give me a refund they insisted that I take a 20% coupon which I did not accept. They stopped replying to me after this and will not cancel my order or refund me. This company does not listen to their customers and it is now clear to me that all they want is to make sales which is a bad look.
Dear Customer,
This is customer service supervisor from Lightinthebox.com. I’m glad to help.
I am so sorry for the unprofessional previous customer service, our promised reponse time is 24 hours, we will keeping try our best to reply faster and better, we respect your right to cancel the order,please understand we just want to find out the reason for canceling order and try to provide you better solutions according to the reasons, I checked the order and noticed the order had been canceled as your request, the refund will be returned within 2~5 business days as we replied you in the ticket, please check it later.
If you have any further questions, please contact us again, we will help you to resolve your problems with our greatest effort.
Best Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 20, 2020
I ordered a "winter" jacket from Lightinthebox.com. After checking their size chart, I ordered an Extra Large rather than my normal size which is Large. This jacket is totally unusable for a number of reasons. The sleeves are way too short. Also, the jacket is way too lightweight for winter. This jacket is slightly heavier than a shirt... definitely not a "Winter" jacket! They sell an identical jacket which they refer to as a "Spring" jacket but apparently they send the same jacket to everyone but charge more for the "Winter" jacket." To fix all of this, they require me to send it back at my expense! Postage to China is 3x cost of the jacket!
I realize now after reading numerous bad reviews that this is just business a usual for this company. They sell terrible products that bear little to no resemblance to their pictures and descriptions. Then they refuse to make it right by requiring their American customers to pay for return shipping to China which is prohibitively priced. I have never written a bad review and didn't really want to write this one but I feel that if I can help someone avoid making a purchase at this company, then it is worth my time and effort help them avoid the problems that come with ordering from them. Do Not Buy Anything From Lightinthebox.com! If you do, you will join the rest of the many people they scam daily!
Dear Customer,
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry that the product not as advised, we will feedback to the related department to update product description.If you chosen the size according to the size chart in product deatils, it is our responsibility,we should pay for the return postage.Our customer service team contacted with you for many times, but we didn't receive your reply, now I created a new ticketto contact with you for further solutions, could you please login your account and check it?
I am looking forward to hearing from you in ticket soon.
Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 17, 2020
Total disaster. Trying to get a refund for a month after they charged me 30.31$ of all kinds of fees for an item of 60$. Now it’s a runaround to avoid the refund. I will lose patience and my money but never again. Stay away from that company and buy local.
This is Customer Service Supervisor. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I had conducted new Ticket ID =21758654 in our ticket center and help you resolve the problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 17, 2020
I ordered three sweatshirts from Lextra. 80 Shekels to have my clothes arrive earlier, according to their website, it suppose to get here between 4-9 days. That ship has sailed, the tracking of my order leads me nowhere, the customer service team gives me no answers and no refunds, and now I have paid nearly 300 Shekels for something I'll probably won't get! Since I've asked for my money back they just stopped answering!!! Be careful and do not buy from them!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21755448 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 17, 2020
I received 3 items the sizing of which was terrible. When I tried to return the items I was told I had to pay to return to China. Then it would take 3-5 weeks to get my money back. They claim the cost would be equal to 50% of what I paid. This is a total scam company. BUYERS BEWARE. Don't get caught like I did. Another sleazy Chinese company.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We know you preferred to return this order back for a full refund. As we state in our return policy, currently the order can only be returned to our warehouse in China. And customers will be responsible for the return postage incurred for non-quality products.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to make you feel satisfied. I had conducted new Ticket ID =21755421 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 16, 2020
Received my wedding dress weeks ago. Didn’t fit. Been trying for weeks to get an address to send the dress back. No one will give it to me. I keep getting the runaround even ask me to save it for a family member. Your customer service is pitiful.
This is Customer Service Supervisor from Lightinthebox. I’ve checked and regret to find that you did not tell the truth.
Actually we had sent you Return Address and Return Instructions in Ticket 21644325 on September 30th. We are afraid that you might not check that message carefully.
To avoid any confusion, I had conducted new Ticket ID =21755399 in our ticket center and will send you Return Address and Return Instructions again. please log in your light in the box account--go " personal center"--"my ticket" to check the details. You may also let us know if you have further question. Thank you for your cooperation.
Original Review: Oct. 15, 2020
This is the first time I write down a review from an online purchased product because I believe people should be aware of what they should expect if they decide to take the risk and buy something from this store. I live in Canada and I ordered a pair of shorts two months and this is the time that nothing has arrived to my place. I have emailed the company three times and the first time they would ask you to wait for more time, which I did just to be nice and understanding. But then nothing happened and I requested my money back. And still, they keep answering with emails asking for more time in different ways for a package that seems like it's never going to arrive, as if the customer request was completely ignored.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21755384 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 15, 2020
When I stumbled across this site, I was a little skeptical about the low prices on many of the items. I decided to buy the wife a couple things just to see if they're selling cheap garbage or not. Much to my surprise, it's not just cheap junk. The lingerie I got her not only looks great on her but, according to her, is pretty comfortable compared to some much more expensive things I've gotten for her in the past. Many times, items like the maid outfit I got her are cheap and made of itchy materials that make her enjoyment of them fleeting at best. Not the case here though, so far she has been pleasantly surprised by how well they fit and feel. Sizing can vary widely across different clothing types and styles so check the sizing on every item. However, for the most part, I have been pretty impressed with the quality of the items we have purchased so far.
One thing I am very happy with is the pair of stiletto heels, which I refer to as her hooker shoes, look amazing on her. Shipping can take a pretty long time so don't expect Amazon level efficiency and delivery times, but for the price, waiting a couple weeks isn't so bad. So far, we have been very happy with all of the items we've purchased here. I did order a sweatshirt and a tee-shirt for myself, and learned the hard way about double checking sizes. The tee-shirt was bigger than I expected, the sweatshirt, which I thought was the same size was way way too small. I ended up gifting it to my friends 10 year old.
Aside from that, I have very few complaints. If you're in the market for some nightwear for your significant other ranging from cute and comfy to full on skanky, this is a pretty good place to start. The pricing, considering the quality, is tough to beat especially if you compare to similar items from Fredericks or most other mainstream retailers. I highly recommend that you at least look and compare before buying elsewhere.
Reviewed Oct. 14, 2020
I really like the two boots I purchased from Lightinthebox. I will be a returning customer. I have marked a couple of favorites in my account just waiting to purchase. I'm just trying to look through all the shoes.
Reviewed Oct. 13, 2020
I have never been as happy with an internet company as I am with Lightinthebox.com. They have everything that you could ever want. It's almost unbelievable. Their products are the best of the best especially for someone like me who loves to buy those things that you don't see everywhere, but who has a tight budget. Then their prices are more than compatible with others, they just downright beat other companies out. After buying my son a pair of shoes there, now my nephew, who is a fashion plate, said purchase whatever I think he may like and he will reimburse me-sight unseen.
I am so happy that I have found a store, where I can afford to give people those beautiful gifts that I love to give so much. I can't finish this without addressing their delivery times - THEY'RE GREAT!!! I am used to waiting months for most of these Chinese internet stores (it just goes with the bargain prices), but lightinthebox is of a different caliber. Their deliveries take about a week. It's wonderful. Please try them, and you will be impressed too.
Reviewed Oct. 13, 2020
Excellent quality. Superb fit. The app and website are easy to use and navigate. They offer a tremendous selection of products. Customer reviews are helpful and you can see pictures of not only the products and models but also real customers who have made purchases. This real world view is helpful because not all of us can be underwear models and true fit pics help. I'll definitely be ordering from them again.
Updated review: Oct. 20, 2020
Kudos to LightInTheBox for quickly addressing this review and coming up with a solution to resolves all of my concerns. I understand that once they learned I'd been sent an adult size, not child size, they then couldn't guarantee that a child size could be acquired and sent by the time I needed it. So then my concern was not getting stuck with the bill for a product I can't use or it's shipping. They solved that, and I've been refunded my money. Excellent resolution!
Original Review: Oct. 13, 2020
I took a chance on a site I hadn't heard of, and I wish I hadn't. I'm hoping they might still make it right before Halloween, but I haven't heard back yet from the customer service ticket I filed. I ordered the children's kigurumi dragon animal onesie on a child's large size based on both the size chart on the product page and accompanying reviews. The size chart made it clear this was the right size for my 7-year-old. I ordered a month before Halloween but still paid for express shipping to ensure this would get here before Halloween despite Covid shipping delays.
The onesie arrived as early as promised, but it is an adult large. It fits me, not my 7-year-old. The tag has L/175-110b on it, which seems to correspond with Chinese sizes for a women's large or extra large. The product dimensions are much, much too large for a child and much larger than indicated in the size chart. If the company does respond to the ticket I filed, I'm afraid I'll be responsible for shipping to correct their error and that they won't send out the size I actually ordered until too late for Halloween. If that's the case, this was a total waste of money because I'll have paid for a product and express shipping but not have been able to get the correct product at the agreed-upon price or schedule.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I had conducted new Ticket ID =21727923 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 10, 2020
I am really disappointed with this site. They cancelled my order the day before the delivery without any notification. Just noticed that my orders tracking was gone upon checking it. And they said that the refund will take 40 days!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked and regret to tell you that the scheduled shipping company could not ship this order to your address. We also contacted other shipping companies, unfortunately none of them could ship this order due to the some reasons (such as shipping limits). As a result, we had to cancel your order and issued a full refund for you instead.
We had sent a cancellation notification Ticket 21712108 on October 10th. We are sorry that you did not notice it.
Our financial department had completed the full refund AED184.87 for you on 2020-10-10. The refund will be returned to your original paid credit card.
However, it will take a few more days for you to receive the refund since this is a transnational transaction. We feel sorry but we are unable to rush this progress. The time required to complete the refund is affected by your card-issuing institution’s policies and practices. While according to our experience, the refund will arrive to your account on next billing day. Please be kindly waiting.
I can also fully understand your concern in not receiving the refund. So I had conducted new Ticket ID =21720062 in our ticket center and provide you refund proof in 3 days. please log in your light in the box account--go " personal center"--"my ticket" to check it later. Thank you for your cooperation.
Reviewed Oct. 9, 2020
I ordered a cheap but nice looking wallpaper. LightInTheBox canceled the order pretending shipping problems. They kept my money and their instructions to get money back doesn’t correspond to reality. But I can order the same product again, now 75€ more expensive!!! This is scam!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please be advised we had returned the EUR42.14 store-credit to your Credit Account on our website. We had provided you instructions about how to "withdraw" this credit to your Card account. All other customers could withdraw their store-credits successfully by following up our instructions.
If you want to withdraw the credit to your Credit Card account, please try again to follow the steps below:
1. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
I also had conducted new Ticket ID =21716635 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.
Reviewed Oct. 6, 2020
Just as I expected, I purchased a product from this company, with fine print lies for returns. The quality was mediocre, but the coat just happened to not work. If they were transparent, in their return policy, they would say, "we will have you ship your product to China, and it will likely cost you way more than the product itself, GOOD LUCK, GETTING YOUR MONEY!" Of course that isn't what it says.
When I decided to return my coat, I actually got a message that said, "It might be better for you to give the product to a friend or family member, as it is very expensive to ship back to China, and the shipping may cost more than the product." Where was that advice before? I believe this company is shady and surreptitious, and from these other reviews I'm reading, even if you send it back, they can always allege they didn't receive it, even if the tracking says it was delivered. I don't like untrustworthy places, if they are sneaky about this, what else might they be sneaky about? 2 THUMBS DOWN!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
Actually we clearly state the return address in our return policy. From our return policy link: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
You will be able to find the following statement, under "Return address & refunds":
【Return address: You will need to send your returning products to our warehouse in China. 】
Here is the reference link: https://www.lightinthebox.com/download/1168f5a7-2d1d-40a5-824c-e2985d0b18e2
We feel sorry that you did not notice that information before. But I personally can fully understand your disappointment and concern. In order to help you resolve the problem at the satisfactory degree, I applied for some SPECIAL solutions for your case.
I had conducted new Ticket ID =21695476 in our ticket center for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 4, 2020
Upon receiving the dress it did not fit. I started the return process by submitting a ticket 9/28/20. Since that time I've submitted pictures two different times totaling eleven pictures. The bust measures 3 inches smaller than the size 8 that I ordered and the waist is a quarter inch smaller. Simply put the dress doesn't fit, I ordered a stock size so that I could return it if it didn't fit. They continue to give me the run around. I want to return the dress and get a full refund. NEVER order from this website!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
As for your case, I had conducted new Ticket ID =21685419 in our ticket center and provide new solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 4, 2020
Purchased a cycling jersey, wrong one sent. Sizes are way off. Because I purchased item as a guest I could not contact them as there are no phone numbers anywhere on their site for customer service or an email unless you have a order number which as a guest you are not provided with. VERY frustrating. Do NOT do business with this company.
Dear customer,
Sorry for the concern. Please be noted an account was created automatically once the order was placed.
Your order #39702706 was placed under the account "alison.cobbs@juno.com". So you can use this account to log into our website to find your order and SUBMIT Ticket to contact Customer Service next time. You may click the "forget password" to reset your personal password if you forgot it.
Please refer to the following link to see how to contact Customer Service via submitting Ticket:https://www.lightinthebox.com/r/contact-us.html
To avoid any more hassles, we had conducted new Ticket ID =21685381 in our ticket center and help you investigate the case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information. We will help you resolve the problem with my greatest effort. Thank you for your cooperation.
Reviewed Oct. 1, 2020
Men's Daily Plus Size T-shirt, Graphic 3D Print, Short Sleeve Tops, Streetwear, Exaggerated Round Neck, White Purple Red / Summer #07204921 in Royal Blue. I am extremely disappointed with this t-shirt, it is nothing like the one shown in the picture. It's not even worth the shipping, I won't return it because is not worth it, they have the customer pay for return shipping, plus the $5.88 in shipping. I paid already but I will make sure my review and pictures will show in Google Reviews, Yelp, Better Business Bureau, etc. for people to see how deceptive your products are.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the item doesn’t meet your satisfaction. In previous ticket 21667382, actually we did not see if our T-shirt had any quality problem. We thought the T-shirt was just not at your liking. Since it would be costly to return the product, we suggested you to keep the order with a discount. And you accepted our offer. We are sorry that actually you were unsatisfied with our solution.
Next time, if you were unsatisfied with our solution, please just let us know as soon as possible. We'd like to help you investigate the case further and we will try to find a better solution for you.
As for your case, I had conducted new Ticket ID =21685347 in our ticket center and will check your problem again. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. I will help you resolve the problem with my greatest effort. Thank you for your cooperation.
Reviewed Sept. 29, 2020
I have been shopping with this company for couple months. I'm glad I have stumbled across LightInTheBox. I have shopped and received orders. My orders I paid for was received as shown on page. Also they have good timely shipping. As well they give you good progress on your shipping items. I recommend this site to all people, has a little bit of everything, pets, household, jewelry, gadgets, clothes, etc... I am pleased and satisfied with LightInTheBox. Thanks.
Reviewed Sept. 28, 2020
I purchased a pair of shoes. Was told they'd be here in time for an out of state wedding. But they weren't. Tried to return but got a professionally written email that was so full of snobbery that made me fuming mad. They said I would have to send it at my cost to a Chinese warehouse. What?! Yikes! Doesn't sound trustworthy to me. Anyway, I'm sticking to Amazon. They back their products and have an excellent return/exchange policy.
Dear customer,
We are regret to hear that you want to return this order. But please be noted your order was NOT delayed.
We stated on the product page the processing time before shipment was 2-5 business days. We also stated at the checkout page that the shipping time was 4-7 business days. So your order was not delayed when it was placed on Sep 17th and delivered on Sep 26th. We appreciate your understanding in advance.
Based on our policy, customers need to be responsible for the return postage incurred for the return of non-quality products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you out of this hassle. I had conducted new Ticket ID =21685303 in our ticket center and provide some Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Updated review: Oct. 7, 2020
They were quick to reach out to try to resolve the issue. Reached an equitable agreement.
Original Review: Sept. 27, 2020
The pictures of the 3D hoodies on the site look amazing. The products not so much. The colors are not vibrant and a 2D effect is all that shows. No eye popping, in-your-face graphics as shown on the site. While the quality of the sewing is average, they used white thread to sew a black background, so if the seams get stretched, you'll see it loud and clear. The one hoodie that has a flower print and was not a 3D, is simply terrible. The print is fuzzy and not well defined. I bought these as gifts and will NOT be giving them. I'll donate them to the local charity. My apologies to the people that end up with them.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the order doesn’t meet your satisfaction. We would like to help you check what caused the problems. Once we confirm we made any mistake, we will take full responsibility of it.
As for your case, would you please consider to send us some pictures of the problems, before you donate the clothes?
I had conducted new Ticket ID =21652185 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information for checking at your earlier convenience. Thank you for your cooperation.
Reviewed Sept. 24, 2020
Updated on 10/21/2020: Order from Sep 7, 2020, not delivered yet (as of Oct 21, 2020). After a few e-mails, the company offered a discount which has been credited to my account within 10 days, but I haven't received my order yet. The latest e-mail dated 10/10/2020 claimed the order was shipped. It is Oct 21, and I still don't have it.
Original: My order was confirmed on the 7th of Sep 2020. Payment confirmed and money taken from my account on the 6th of Sep. The site states: Shipping Method: Priority Line (5 - 8 business days). I have checked with the company the status of my order on the 15th and they responded very quickly (e-mails), but it looks like this shipping timeline starts from the day your order is 'processed' (whatever that means). Mine hasn't been processed yet (as of 24th Sep). Just checked my delivery status now and it says: Processing Estimated shipping date: September 23, 2020 (Partially delayed). I am yet to see when/if it will be delivered. I'll return to these reviews and will let you all know.
Dear customer,
We sincerely apologize for the problem. We are delighted to help.
First of all, we would like to let you understand that 5-8 business days is for shipping only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. So your order could not be shipped as soon as it was placed.
However, we regret to tell you that your order will be delayed due to the unexpected high demand of the dress. We have contacted our supplier and asked them to prioritize your order.
Would you please be kindly waiting for the order a few more days? If you can keep this order, we'd like to apply for a compensation for you.
Our supervisor had conducted new Ticket ID =21648878 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 23, 2020
THE ISSUE: I placed an order on 09/16/2020 for three pairs of shoes. I paid for economy air 4-7 business days, the estimated delivery date, 09/23/2020. Today is 09/23/2020 and they have not shipped due to a "delay". HOW I FEEL: I decided to give this site a chance to save money, but the savings isn't worth the trouble. They should not allow customers to purchase something they do not have stock in. I sense incompetence! I cannot stand false advertising, and people/ companies that are dishonest. TWO WORDS: NO HONOR!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, please allow me to explain the processing time for this order. Please kindly note 4-7 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We state the processing time for each product on the product pages, which you might not notice when you placed this order. But we highly appreciate your kind understanding for this processing time.
However, now we regret to find that your order will be slightly delayed due to the unexpected high demand. We apologize for the inconvenience caused. We have asked the supplier to prioritize the processing.
Would you please be kindly waiting for a little longer? We will try to get the order shipped as soon as possible. And we also would like to compensate for your patience waiting.
I had conducted new Ticket ID =21634903 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 23, 2020
I’ve purchased a cycle jacket from them, it was too small. I sent it back for a refund and they’re not willing to refund me the money and they have kept the jacket. I would never buy anything from them. It was the worst experienced.
This is Customer Service Supervisor from Lightinthebox. I will help you check the case.
Please be noted we will process the refund/replacement after we receive the return package. After checking, we have not received the return parcel yet. This is why we have not refunded you.
We also tried to track your package online, but it shows the tracking number "LK10116114AU" you provided could not be found:
https://auspost.com.au/mypost/track/#/search
Could you please double check this tracking number? If you confirm your package had been delivered to us, please send us a screenshot to show it. We will then investigate your case further with our warehouse.
I had conducted new Ticket ID =21630751 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to keep in touch with us. Thank you for your cooperation.
Reviewed Sept. 20, 2020
Dealing with Light in the Box has not been a good experience at all!! 2 month delay on order, very difficult to contact and any contact was via an email 'thanking me for my understanding'.... Very, very frustrating and I have learnt a lesson in dealing with companies that have NO physical presence in this State/Country..... It's not worth the 'so called' saving you think you may be getting.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21618141 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 18, 2020
Quite simply the customer service is the worst I have ever experienced. I received one order & was very satisfied, as a result I placed a second order. In the subsequent order was a defective item & I have been seeking a replacement ever since. The company inform you that they check every 'nook & cranny' of items that are dispatched. Obviously they don't, - the shorts I purchased had a hole in the pocket & the stitching was coming undone.
I have sent 9 emails including photographs, order confirmation, proof of delivery & even a link to the review of the shorts on their website. The latest response is that 'I am wrong' (ha, isn't the customer always right !?) & that the delivery was made on the 14/07. I really don't understand how that could be true as I didn't place the order until the 16/07 & it took 4 weeks to arrive. I have probably spent more time & effort communicating with this company than the value of the product & am no closer to a resolution. I am bitterly disappointed & really thought I'd get a "certainly sir, a new pair has been dispatched" sort of email. Alas no.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I realized the representative did not handle your case correctly. She did not realize that you referred to the second order. She thought you referred to your first order, so rejected your return request. It was her fault. I will criticize her strictly. I will also give her more training, in order to avoid the same mistake again.
We will take full responsibility for any quality problem. As for your case, I had conducted new Ticket ID =21615026 in our ticket center and help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 17, 2020
I would give this company negative stars if I could. I ordered 3 shirts on July 27. It is now September 17 and the shirts haven’t made it out of China. They have been returned to the shipping centre three times for security reasons. I contacted customer service and requested a refund. They won’t refer the matter to their logistics department until October 6.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We've checked with shipping company and they confirm the package had been shipped out successfully this time. The package will be delivered in the next month. This was why we could not issue a full refund for you now.
But I truly value you as our customer. So I had conducted new Ticket ID =21614993 in our ticket center and provide new Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Sept. 15, 2020
I purchased some cushions on Friday from LightInTheBox. On the weekend, I ended up finding some local ones I liked better, so I contacted customer service via their webpage on Monday morning to get a full refund and cancel the order- and was offered half off my shipping only!!!! Granted it’s only Tuesday today, but I'm afraid they will ship it and say it’s too late to cancel and refund. Awful customer service. No phone number to call either for peace of mind that it’s handled.
This is Customer Service Supervisor from Lightinthebox. I am sorry that you totally misunderstood us.
We did not say we would not cancel the order or issue you full refund. We indeed hoped that you could consider to keep the order. So we held the order and offered a NEW discount (half shipping fee) to suggest you keep the order. But if you did not like to cancel the order, we are still willing to help you cancel it.
We have cancelled this order as you requested. We will arrange the full refund CAD111.89 for you immediately.
I had conducted new Ticket ID =21596267 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 15, 2020
I ordered a navy blue shrug. It arrived in a teal color. When I went to return it, they claimed it was 'custom made' in a 'custom size' (I ordered a navy blue which was not stated as custom color, and ordered a size small, which is hardly 'custom'). Nowhere on the site does it say that this item was not returnable or that it was custom made. This is the most deceptive website I have ever had the misfortune of ordering from. STAY AWAY FROM THIS VENDOR!!
Dear customer,
We've double checked and below is your original order details:
【S65521960001S 3/4 Length Sleeve Shrugs Satin Wedding / Party / Evening Women's Wrap / Bolero With Draping / Solid Color:Ink Blue| Wrap Size:4|]】
You can see the original order you picked was "Ink Blue", not navy blue. You can also find this information in your account. So we did not ship you wrong color product. We are afraid that you might pick wrong color by accident.
Please be noted that all our wraps are Made-To-Order items. It does not mean the wrap was made per your own measurements. It means that we did NOT have this wrap in stock and we had to ask our tailors to make a NEW wrap for you once this order was placed.
Based on our policy, we are unable to accept return for non-quality products: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But we truly value you as our customer. Our supervisor had conducted new Ticket ID =21596195 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Sept. 15, 2020
Hi myself Nadeem S M, The customer service don't have any reply on this cancellation. I ask them to send me a mail for the confirmation of cancellation many times and to let me know when I will get my full refund of 613 dirhams for the order: **. The query stated on September 11. Today it is 15. I don't see any response. I hope this message makes sense to you and hopefully I get a response as soon as possible. With regards Nadeem.
Dear customer,
We apologize for the concern. We have cancelled your order and will arrange the full refund AED613.79 to your store-credit account immediately.
The refund will be deposited into your lightinthebox website account within 1-2 days, you can find it from https://gw.lightinthebox.com/index.php?main_page=store_credit, and use it to pay for a new order directly.
If you need to refund to your original card/bank account, please submit a “withdraw" request according to the guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Your kindly understanding and cooperation are highly appreciated.
Updated review: Sept. 17, 2020
After a week of going in circles someone competent finally reached out to me and assured me it’ll be resolved. That being said I’ll adjust my review one last time when it’s finally a case closed. I’ve bumped it up to two stars simply because the manager that reached out to me took control of the situation in one email instead of wasting my time with back and forth corespondents.
Original Review: Sept. 15, 2020
A week ago I ordered a pair of ski pants and it’s been a nightmare since. I made a mistake while typing in the postal code and noticed it the second after I hit confirm order. I tried to cancel the order but there’s no option for that. I sent out an email right away asking to have this resolved and received a response at 1:05 am, every exchange I’ve had from them has been one email a day sent to me at 1:05, it doesn’t matter how quickly I reply, I don’t get a reply until 1:05 in the morning and I have yet to get a reply that answers any questions I may have. It’s been frustrating to say the least. So while I had ample time to cancel the order and place it again as to avoid it getting lost, they completely ignored any requests I sent, only to start contacting me after the item has shipped. Not only will I never use this site again, I also won’t stop until something gets resolved.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the shipping address of the original package was not changed to the correct one before the shipment occurred. It was our fault. We will take full responsibility of this problem. We do really hope if you can give us another chance to help you.
I had conducted new Ticket ID =21595732 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 15, 2020
The 4 shirts I ordered took over 2 months to arrive. NONE of them came even close to resembling the original pictures as advertised. Additionally, they were nowhere near the size ordered according to their sizing charts. I ordered 2X shirts, one was actually labeled as a 4X (shockingly enough) but was not large enough to even be a 2X shirt according to their sizing chart!!! EXTREMELY POOR QUALITY. They clearly don't follow their own return policy which is convoluted and very much written in their favor. Initially, they offered only a small refund which they kept increasing after each email complaint to their so-called supervisors. They absolutely refused to refund my money unless I returned the shirts (which I was happy to do) as long as they pay the shipping costs.
I explained that I didn't feel that it was fair of them to expect me to pay the return shipping given that the reason for the error was entirely THEIR FAULT!!! Eventually, they said they would refund the shipping costs (after telling me that the cost for shipping would exceed the costs of the order which makes no sense at all), however further warned me that they required that if the product doesn't arrive that I would lose both my refund and the shipping costs. After countless emails requesting a refund, I finally gave up.
Why should I trust a company to refund my purchase and shipping costs given their EXCEPTIONALLY poor product and seemingly absent quality control. It didn't seem rational to me that they were demanding the product to be returned and were willing to pay the shipping costs that would exceed the cost of the product. Seemed more likely that they wanted the shirts back for reselling but couldn't help but wonder if they would "disappear" and I would lose the shipping costs too. The volume of email communication and the content of the communication could only be characterized as ABSURD!!! I'm actually amazed they have somehow earned even a 2-star overall rating, they certainly are NOT worth it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
We are really sorry the 4 shirts don't meet your satisfaction. We had verified our problem. We promise to take full responsibility for all the unqualified products. Please don't be worried.
But we are afraid that you misunderstood us. We did not mean we would not issue you refund product price or shipping fee if the product did not arrive. We just need your kind cooperation to use the postal service return the order back to our warehouse. Normally the package will arrive smoothly if you return it via post office. Your returned package can can help seek the compensation from the suppliers for you. And usually the return postage can be refunded as long as you send us a Return Receipt. We appreciate your kind understanding to our policies.
We apologize for bringing you misunderstanding and nervous. We think it might because our previous representative did not describe the solutions in details. We sincerely apologize again for the inconvenience caused. We will improve our service to avoid this problem happens again. But we will be appreciated if you understand us now.
I can fully understand your disappointment. I do really want to make you feel satisfied. So I'd like to offer a quicker solution for your case:
I will apply for a FULL refund of the rest order price for you at once. And to save your time and energy, there’s no need for you to ship the items back this time.
The refund will be returned to your Paypal account within 3-5 days. Please keep this in mind when checking your PayPal account.
I thank you again for your patience and support. If you have further question, please contact us again via Ticket 21591001. I will try our best to help you resolve all the problems. Thank you for your cooperation.
Updated review: Sept. 14, 2020
The company followed up and provided a refund for the defective product.
Original Review: Sept. 13, 2020
I ordered a number of bicycle products. Most of the products were as described - back lights, front bar bag - all okay. My complaint and dissatisfaction relates to the time it took to get the products and the response they gave me to a defective product. The most expensive product was a bike bag (FJQXZ Bike Panniers Bag Bike Rack Bag Large Capacity Waterproof Adjustable Size Bike Bag Nylon Bicycle Bag Cycle Bag), which literally shredded where the strap meets the bag after the first use in which I put nothing in the bag.
I had only strapped it on for use in the future. When I got back from a 30 minute road ride, the bag was falling off. I looked at it and the strap had shredded at the base where it meets the bag - so no accidentally rubbing against a tire or anything, it was on the road, so no crazy or harsh riding conditions, weather was beautiful. An absolutely defective product. In response to my complaint after waiting 1.5 months for the products to arrive in the first place and spending $30 on the bag, they said they would give me $8.18 off my next order. What a joke. There's nothing I can do about it; that's what I get for dealing with a company overseas. I won't ever order anything from them again.
Dear customer,
We apologize for the inconvenience caused by the unqualified product.
Please be noted usually we we need your kind cooperation to return the bag back at our expense firstly. And we can only issue you full refund after we receive the return package. We thought it would take a long time to return it, which was why we suggested you to keep it with a discount.
But then we realized that you did not like to keep the bag. In order to help you resolve the problem in a quickly manner, we applied for a SPECIAL offer for you:
We have arranged a full refund USD 27.8 for you already. The refund will be returned to your Paypal account within 3-4 days. And to save your time, there is NO need for you to return the defective bag this time.
Next time, we expect you can be more patient in communicating with us. We are always trying our best to find the proper solution for you. Your kindly understanding and cooperation are highly appreciated.
Reviewed Sept. 10, 2020
I was very impressed by the selection of cycling clothing on this site - but BEWARE!!!! The sizes are made for AS, not US, and the US sizes are about three sizes off. I wear a US 4-6, and even the Large cycling shirts are too small and impossible to return. I purchased several cycling shirts in my first purchase and then went up a size and they still do not fit. When I tried to return them, they said the postage to send them back to China would be more than I paid $170 and $370 in cycling clothes, and that I should try to sell them online to try to get my money back, or they would offer me 10% back in a refund or a 20% discount on my next order. So, I am out $540 of cycling clothes that would not fit a 10 year old! Horrible experience, and I would rate them a -5 if I could.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
As for your case, please be advised that all our items are made based on our own size chart. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick 1 or 2 size larger without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21581917 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 16, 2020
I recently submitted a 1-star review of LightInTheBox for their deceptive trade practices when it comes to returns. Almost instantly afterwards I received a proposed settlement from the company that was significantly better than their previous offer. Since they showed goodwill to work with me after my review, I decided to return the favor and re-write my review and give them THREE stars instead of one. Why only three stars? Firstly, the settlement is still much worse than if I were simply allowed to ship back the item to their distribution warehouse in New York. Secondly, it is too bad that it takes a bad review to receive a decent response. But at least now we are both better off than when this started. Hopefully, LightInTheBox will reconsider their return policy in the future. My guess is that they would be much better off in the long run if they did.
Original Review: Sept. 10, 2020
I ordered a bicycle seat from Lightinthebox for $40+ which was very uncomfortable. I immediately contacted the company and requested a return and refund. They told me that I would have to ship it back to China which would be very expensive, so instead they suggested that I keep the seat and offered me a $8 refund... I asked them to point out where it states that the item has to be shipped back to CHINA, since the item was shipped from New York. There is no China reference in their return policy. I pointed out that this seems like a deceptive trade practice and asked that we settle this another way, I gave them three options, but they refused.
My conclusion is that this company uses the fuzzy return policy as a tool to wear out their disgruntled customers (and there seems to be many, many of them at this point). it's a shame that a publicly traded company is allowed to operate in this manner. My recommendation to my fellow consumers is: DO NOT EVEN CONSIDER DOING BUSINESS WITH LIGHTINTHEBOX. THE CHEAP COMES OUT VERY EXPENSIVE! Buy from a business that honors American rules and trade practices. You have been warned. Ignore this advice at your own peril.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you wanted to return this order.
Please be noted firstly that we clearly state in our Return Policy that all the orders need to be returned to our warehouse in China. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Your order was shipped from our Chinese warehouse. When it arrived in US, it was transferred to USPS and USPS re-labelled the package. This was why you saw a US address on the package. That is the warehouse of the shipping company, not our return warehouse. Hope you understand it.
But as I truly value you as our customer, I had conducted new Ticket ID =21581886 in our ticket center and provide some new Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 7, 2020
Ordered 3 items nearly 3 months ago, none have arrived. Have contacted the company three times and have been told package sent, and I need to prove package did not arrive??? Tracking number does not work.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences it may have caused.
Your package might be delayed due to the busy schedule of the shipping company. After checking, your package is still on the way to Canada. You can find the valid tracking link from below link:
https://t.17track.net/en#nums=RV472740458CN&fc=03013
We have asked the courier to prioritize the order delivery. So we would appreciate if you can wait for this package a few more days. As a token of apology, we'll also apply for a kind of compensation for you. Is that fine with you?
I had conducted new Ticket ID =21558021 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 6, 2020
This place ties for 1st in the list of HORRIBLE purchasing experiences I've had! TL:DR - They completely ignored my "hold order" request, and refused to ever make it right, despite a MONTH of communication on first email, and then Facebook. I found them when they had a promotion going on, 20/30/40% off, for orders of 2/3/4 shirts. I found 4 shirts I quite liked, but was unfamiliar with their sizing scheme. I could also find no way to contact them, short of placing an order. So I ordered 1 shirt, with the intent to have them hold the order while I work with them to figure out the sizing. When I placed the order, there was a link provided for those who wanted to change their order. I clicked that link, and began with "PLEASE HOLD THIS ORDER" and proceeded to tell them I needed help.
The next day, I come home from work to find an email saying it'd been shipped, and another one in reply to my hold request, saying that it was too late. I thought, ok, well maybe they are short on staff. If they'll work with me on sizing, and only charge me what I would've paid if I'd been able to order it all together, then I'll be happy. Over the course of the next week or so, I gradually realized that was NOT how this was likely to play out. First they directed me to the sizing chart I had ALREADY mentioned in the initial request as having been confusing. Then they offered to refund the shipping. Never mind that I was still eager to do further business with them at this point, and had not even mentioned a refund, this was their idea of a solution.
At this point, I begin to think maybe someone just doesn't want to do their job, and I should contact another department, so I find their Facebook page, and message them. If you guessed I'd get more of the same, you're right. More wondering if they're really reading anything I type, more pathetic offers of refunding barely anything, and more ignoring any and all direct questions. I STILL don't know how to use their sizing chart! Why a business would be so flatly disinterested in getting more money, from an initially forgiving and eager customer, is far beyond me.
Dear customer,
First of all, we sincerely apologize for all the inconveniences brought by this shopping experience to you.
We knew it was our fault not to handle your initial "hold order" request. We did want to resolve the problem. On August 6th, we issued full refund USD13.45 (not only the shipping fee) you paid back to your Paypal account, without asking you to return the order back. Did you receive the full refund? If not, please let us know so we can further check it for you.
Please also be noted we provide corresponding size chart on each product page. When you want to order clothes next time, please measure yourself first and refer to the corresponding size chart to decide which size to take.
We also realized that you were unsatisfied with the previous customer service you received. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers.
We do really want to do something to save you as our customer. If there is anything we can do for you, please let us know. We will take all our efforts to help you.
Thank you for your understanding and cooperation in advance.
Updated review: Sept. 19, 2020
I previously wrote a review on this company and a couple of days later customer service reached back out to me and without asking a question credited back all my charges and without sending the faulty part back. I understand there are cases where some quality checks may fall through the cracks but they handled this quickly, easily and regardless of other reviews the customer service for Lightinthebox.com did a stellar job at resolving my issues.. I highly recommend this seller moving forward and will purchase from them myself in the future.
Original Review: Sept. 5, 2020
I purchased a adapter for a Macbook Pro (2019) that connects with a C plug but has several different devices you can plug into it and use since Mac is limited with this model when plugins are involved. It reads SD Cards Different sizes, HDMI,USB connections, Audio, 1 additional C plug, three USB and one Cat5 Cable inlet.. It doesn't work. The day I ordered, 5 minutes or less after I canceled the order but they told me it had already shipped. NO WAY did they have that ready to ship in less than 5 minutes. I seen all the other reviews and had a bad feeling about this. I wrote customer service a couple of weeks ago and finally got a email back asking me to make a video of it not working??? Ridiculous, how about you crediting my card and sending me a RMA?? I took a screenshot of the error saying that is not compatible and will contact my payment source Tuesday after the Labor Day holiday...I'll update then...
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the adapter is not working properly and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us once more chance to resolve this problem.
I had conducted new Ticket ID =21551011 in our ticket center and will resolve your problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 16, 2020
Still no available tickets or communication when I log in. However, since reviewing them here, they have refunded my money, which I appreciate, but it shouldn't be this hard. I have never had this much difficulty returning something that was not the company's fault or my fault that the case did not work out. It simply didn't fit due to changes by my cellphone service to the model of phone that I bought. It should have been a quick, easy transaction instead of the many months that it took.
Original Review: Sept. 4, 2020
I ordered a cell phone case for my new 1+ cell phone. I did an internet search for cases that would fit my phone and ordered as a guest on the website. There weren't a lot of options for my phone. I did not create an account and did not download their app. I never received any tracking information or confirmation in my email but I did get the case faster than I expected. There was no company name on the outside of the envelope and no paperwork inside. Just the cell phone case. I immediately tried the case on my phone and none of the buttons on the sides line up with the holes in the case. I found out that my wireless company actually moves the buttons down so that you have to buy the expensive cases from them.
I got an email from Light in the Box with an order number after I received my case and used the number to email and ask how to return the case. I was told I had to sign in and go to my orders and there would be a ticket. I downloaded the app but it does not show any orders or tickets giving me no availability to request a return and refund. They want pictures so I sent a picture of the case and the packaging. They came back and said they needed a picture of the problem. Unfortunately I can't take a picture of the problem with my phone when I don't have another phone to take the picture with and the phone won't work with all of the buttons pressed by the case. I have gone back and forth with them since July and still have no answer, no return information and no refund. I will not order from or recommend this company ever again.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for all the inconveniences caused by the unqualified product. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21550989 in our ticket center and provide a NEW solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 9, 2020
I’ve received no assurance that this problem could not occur again.
I have upgraded the star rating from 1 to 3 stars.
Original Review: Sept. 1, 2020
I tried them once and purchased several cheap clothing items. This was despite reading the bad reviews… the chance of cheap, value-for-money buys was too tempting for me. They were delivered more than a month later in 2 separate deliveries from China. Some items were not what was ordered. Some items had no tags suggesting they may be someone else’s returns. Then the bizarre email exchange… I sent photos, did everything that was asked of me and was very polite but they closed the ticket with no refund. The emails from Alex/Alexandru suggested that the person doesn’t actually exist or doesn’t understand English or doesn’t understand how to run a business. I’ve spent more time on this that the items are worth. This was my one and only purchase from them. Don’t waste your time and money. AVOID.
This is Customer Service Supervisor from Lightinthebox. I've checked your previous ticket and I am afraid that you misunderstood us.
We are delighted to help you resolve the problems. But we need to verify the problems with 3 products firstly. You only sent us photo for one product, not for other 2 products. So we still need your cooperation to send us more information in helping us check what caused the problems of other 2 products. Hope you understand it.
Once we confirm the 3 products were made incorrectly, we will help you return them back for full refund at our expense. Please don't be worried.
I had conducted new Ticket ID =21528791 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 31, 2020
They do not tell you that you will need your items to be cleared by customs and additional shipping with ground handling fees. The shipping and handling fees exceeded my $150.00 that I paid for the Golf shirts. They will not refund or respond to you. BEWARE OF THESE CHINESE SCAMS.
This is Customer Service Supervisor from Lightinthebox. I've checked your whole case and regret to find that you got some misunderstandings and did not tell the truth.
Please be noted all the extra fees you were asked to pay were "Tax Fees". They were NOT charged by us, but by your local Customs.
Please kindly note that usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we state this information on our website in following link.http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
In July, we were notified by DHL that you did not like to pay the tax fee and rejected the package. We conducted Ticket 21251268 and suggested you to pick up the package as soon as possible. We also told if the rejected package was not claimed before deadline, it would be destroyed by your local Customs instead of returning to us.
However, we did not receive your reply until now. And finally we regret to find that you did not claim the package back as we suggested. Now your package had been destroyed by your local Customs.
According to our policy, usually we could not issue any refund for this abandoned package. But I truly value you as our customer and want to help you, so I had conducted new Ticket ID =21528733 in our ticket center and will apply for SPECIAL solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Aug. 28, 2020
I paid for the 5-8 business days and it’s been more that 10 days and I still don’t have it. I thought I could trust this site. I just want my phone case. If I have to then I will want a refund but otherwise I want my phone case.
This is Customer Service Supervisor from Lightinthebox. I regret to find that you misunderstood the shipping time of your order.
Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 7-13 business days (9-19 calendar days) for the package to arrive in Canada. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped via ePacket-track-Baotongda on 2020-08-19, with the tracking number LZ261769509CN. You shall receive the package by 2020-09-07, which is 19th days of shipping.
Tracking link: https://t.17track.net/en#nums=LZ261769509CN&fc=03013
I also had conducted new Ticket ID =21521608 in our ticket center to follow up your case. If you don't receive the order by Sep 7th, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. We will then help you investigate the case further. Thank you for your cooperation.
Original Review: Aug. 18, 2020
Updated on 8/24/2020: I had done a prior review where I was upset about the wrong size jersey that they sent and wanted me to pay to return it. After a very confusing email exchange they are sending me a XL jersey of the style I ordered for free. I originally ordered a large, but it said US S and AS L on the jersey, so it was way too small. I think they just grabbed the wrong jersey when they picked the order, and would have preferred the L, but they seemed to think I should have a loose fit and sent the XL when I sent them my personal measurements. They did not request the wrong size jersey back, so I gave it away. I'm satisfied overall, but not thrilled.
Original review: I ordered 2 bike jerseys from them. They came in 11 days and the quality was good, but they sent one small when I ordered a large. The other one was the correct size. They said I had to pay for shipping myself if I wanted to return it even though it was their mistake, not mine. They offered a $5 credit if I kept it (with no refund), but it was not obvious how I would get the credit if I kept the wrong jersey. I will never order from them again. I have no confidence that I would get the right size the next time either.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that one of your Jerseys does not fit. We will help you further check this problem. Once we confirm we made a mistake, we will take full responsibility. We will help you return the wrong product back for a replacement at our expense.
I had conducted new Ticket ID =21474373 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 18, 2020
We ordered hand sanitisers end of May, and paid immediately. We waited for WEEKS, requested feedback from this company and nothing arrived. As the items were urgently needed we decided to get other hand sanitisers. We then asked to cancel the order and request a refund. They are now refusing to give us our refund. Todays date is 18 August and still nothing has arrived and we have been given NO REFUND. Yet this morning I get emails indicating the items have been shipped???? We have on many occasions requested the refund and still nothing. The service is TERRIBLE and I wish we could take this matter further. R8k lost and still only lies. Don't buy from Light in the Box and if you do know they will NOT give you a refund. VERY DISAPPOINTED CUSTOMER.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, we sincerely apologize for making you feel confused. We sent you emails on today's morning just to tell you that the "Local Inquiry Numbers" of your packages have been updated in our system. It does not mean the packages were only shipped today. We appreciate your understanding in advance.
We sincerely apologize again for the shipping delay and all the inconveniences caused. Your packages were delayed due to the busy schedule of the shipping company. After checking with the shipping company, we were informed that your packages were not lost. They are still on the way to your address and will be delivered in a few weeks.
Please be kindly advised that usually we could not issue you full refund now since all the packages are still in the transit. If you no longer need the order, normally we need you to refuse the packages firstly. And we will issue you full refund after we receive the returned packages.
But I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21474583 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 17, 2020
I ordered 3 bike jerseys and 1 pair of bike shorts, but after 30+ days, there was still no info/details on if the products were shipped. Reached out to customer service and they said that they would give me back 50% of the shipping fee if I am willing to wait. I refused and asked for a refund. The ticket was closed and no refund was provided. I don't know how they got so many good reviews!?!
Dear customer,
We sincerely apologize for the inconvenience caused by this delayed order. We had cancelled this order as you requested.
We would like to issue a full refund for you. While then we were informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that.
In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the FULL refund USD86.29. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question.
Your kindly understanding and cooperation are highly appreciated.
Original Review: Aug. 14, 2020
Your products will never arrive. Customer services is a short message box. You will get no reaction whatsoever. And your money is gone. I strongly recommend to buy your stuff on another site. I have been waiting for three months. Complains further. And still nowhere.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID = ** in our ticket center and will help you resolve the problem in a more professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 12, 2020
The above item consisted of a host light with a separate wireless sender. The two did not connect even after several tries and change of battery. I contacted customer services and all they said I must send a video of the item, which is daft as it is the wireless that is faulty-plus I do not have a smart phone so cannot send video. I have E-mailed several times and I get the same stupid message back. I now want a total refund! What an unhelpful company. I regret ever using them. Graham **.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the product is not working and all the inconveniences caused. We will take full responsibility for it. Please don't be worried.
As for your case, I had conducted new Ticket ID =21459485 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 12, 2020
I found a dress on their website, no special order, just picked from the sizes that were offered. Received the dress about one month later, it's too small. Can't even zip it up. Contacted customer service, they said I can't return it because it was "MADE TO ORDER". I never sent my measurements, just picked from what was offered and it's too small. I would have never ordered anything from their website if I knew I couldn't return it. I order things all the time, especially with COVID, and return if I'm not happy. Well I'm not happy and they don't care. So this review is to let them know they need to change their business practices and accept all returns. I will NEVER buy anything from this company again.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you got a misunderstanding. Please let me explain.
As mentioned that your dress was Made-To-order, it did not mean the dress was made per your own measurements. It means that we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW dress for you, according to the standard size chart. We appreciate your kind understanding in advance.
Based on our policy, usually we are unable to accept return/exchange request for non quality Made-To-order products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21445456 in our ticket center and provide Special solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 10, 2020
I ordered a product from the website and my credit card was charged right away. 30 days later I submitted a ticket saying my product had not arrived. I was assured it would arrive within the next 30 days. 35 days later I submitted a second ticket saying my product still had not arrived and requesting the company to cancel my order and issue me a refund. I was given tracking information that had not been updated in 6 weeks and told to wait longer.
I waited another two weeks and then demanded my refund. The company told me that a) it had been longer than 90 days (false) and therefore they could no longer track the package (even though I had been complaining for 2.5 months already) and b) that if I wanted a refund I had to follow up with my local post office using a tracking number they gave me and get proof that my package never arrived. I followed up with my local post office and there was no record of that tracking number in their system at all. Luckily my bank has resolved this issue for me. NEVER, I repeat, NEVER buy from this company.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21434991 in our ticket center and will help you fix up the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 9, 2020
A horrific experience! I purchased an alarm clock that was supposed to arrive within 5-7 days. So far, 7 weeks have passed and I still haven't received it, nor a satisfactory response or reimbursement. A scam! Beware!!
This is Customer Service Supervisor from Lightinthebox.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We promise to take full responsibility of our problem. We do really hope you can give us one more chance to resolve the problem.
I had conducted new Ticket ID =21430328 in our ticket center and will help you resolve the problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 9, 2020
I ordered a blue and black tracksuit and a green and black tracksuit on 30 April 2020 but received 2 blue and white tracksuits in June 2020. LightInTheBox advised me to send them back. I did, in June 2020 and received notice they had been delivered to Lightinthebox in June 2020, but Lightinthebox has not refunded me the AU$88 and will not respond to my emails.
This is Customer Service Supervisor from Lightinthebox.
We feel sorry but we did not receive any contact message from you. This was why we could not reply to you. We are afraid that you might contact us via incorrect way. Next time, please log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service:https://www.lightinthebox.com/r/contact-us.html
After checking, we have not received the return parcel yet. But we'd like to help you check it further as long as you send us the information about return parcel. We will help you resolve the problem with our greatest effort. Please don't be worried.
I had conducted new Ticket ID =21430576 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to provide the information as requested. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 6, 2020
Ordered my products on the 27th of July totaling $108. Payment cleared my bank and PayPal on the 29th still has not been prepared or shipped. Customer service has been slow and unhelpful even after supplying proof of payment. Will not shop there again. Avoid!!!
Dear customer,
We received and confirmed your payment for this order on 2020-08-06. Your order is currently in the processing phase and will be shipped out no later than 2020-08-11 using EconomyExpress. The package will take 5-8 business days to arrive.
The Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. Hope you understand it.
We will try our best to process your order and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
Your kindly understanding and cooperation are highly appreciated.
Reviewed Aug. 5, 2020
I heard that Lightinthebox is a legitimate website to order from so I wanted to order a few items from the website to test this for myself. The first time I ordered from the website, I ordered a single phone case that arrived in due time, and I was able to track the parcel without a problem within the app, and without needing to know my actual tracking number. I was very satisfied with this product as it was just as I expected and shown on the website itself.
My problem lies with my recent parcel that I ordered on 27 July 2020. It was shipped from the original warehouse in China on 30 July 2020 and I am still waiting for it to be delivered to my address. However, I am unable to track the parcel on the website and on their trusted Track and Trace app, 17Track, as it says the parcel is not to be found. It states it is in Post NL International station in the Netherlands but it is not specifying where the next destination is, and says the item cannot be found and to contact the original courier. I cannot find an email that will help me with this and I did not get a confirmation email like I did the first time with my single order. I would like this to be fixed.
I searched for my tracking number on the Post NL website AND Royal Mail, which it should be shipped in the UK from - but results gave me nothing, saying my tracking number does not exist. I was provided with this tracking number through the Lightinthebox app but it is becoming frustrating that I cannot find my parcel’s tracking anywhere. My tracking number is **. I hope this can be resolved or that I am given an answer as I am growing annoyed with this service. Other than this order, I believe the website is good, there are some flaws with the app and a way to contact the company about my issues and I hope these can be reviewed so everyone can enjoy the service.
Dear customer,
We apologize for the inconvenience. As for your case, please kindly log in your account and submit a ticket to contact our customer service dept. We will help you track the package and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Or if you could not submit the ticket, please provide us with your Order Number via the private message so we can help you check the order status.
Thank you for your understanding and cooperation in advance.
Original Review: July 29, 2020
Updated on 08/14/2020: My wife bought 4 dresses, they did not fit and were not satisfactory. They were shipped to us from an address in NY. The company wanted us to return them to mainland China. Shipping to China would cost 2.5 times the cost of the merchandise and as we read the guarantee we only needed to return to the shipping address (NY). They offered a 30% refund if we kept the dresses. That was not satisfactory, I wrote them and they did not respond. I wrote a negative review and they increased their offer... BUT we are STILL out twice the cost of shipping to NY. Not the sort of merchant we will do business with again. I guess the warning is be SURE before you buy, because return something is NOT possible.
Original Review: My wife purchased 4 dresses. They were shipped to us from a USA east coast address. They were not of good quality and did not fit, so she wanted to return them. We were told we had to return them to mainland China at our cost to get a full refund. The items cost $100. Returning them would cost $275 using UPS, the postal service said they don't deliver to China because of Covid-19. They did offer 30% refund if we keep the stuff. Pretty crappy way to do business... We'll NEVER do ANY business with them again. Don't be fooled like we were.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to hear that you were unsatisfied with the products received. In this case, we'd like to help you return the order back for full refund. But please be noted we do not have any oversea warehouse. So all the orders need to be returned to our Chinese warehouse. You can find this information in our return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Please be advised your order was shipped out from our Chinese warehouse and then arrived at the transit depot in Jamaica, NY. While this transit depot will not accept any return package because it does not belong to us. We appreciate your understanding in advance.
But as I truly value you as our customer, I had conducted new Ticket ID =21395187 in our ticket center and provide a NEW solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 28, 2020
Ordered a product as a gift - dispatch time was 4-5 days. 2 weeks later I contacted Customer Service who said 'sorry - has been delayed, will be sent in 3-5 days' and marked the issue as 'resolved'. 2 weeks later I contacted them again and was told exactly the same thing. Fast forward another two weeks and the item still hasn't been sent. The birthday was 3 weeks ago and I still haven't got the present I ordered. Will never use this company again - can not stand being lied to.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to find that your order was delayed in the processing phase. Please be advised that all our products require processing time before shipment. However, the processing phase of your order was delayed due to the unexpected high demand of the product. The supplier required longer time than normal to process your order. We sincerely apologize for the inconvenience caused.
Your order was shipped via UBI Smart Parcel-AU on 2020-07-19 . The tracking number is 33XHE033510301000935107. Delivery normally takes 5-8 business days, which is equals to 7-12 calendar days.
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking Information:Tracking link: http://cn.etowertech.com/home?trackNos=33XHE033510301000935107
The order will be delivered in this week. So would you please be kindly waiting for a few more days?
I had conducted new Ticket ID =21376784 in our ticket center to follow up your case and will also apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 24, 2020
BE CAREFUL, It look like when they do not have a particular size of what you order, they would just send another size rather than say they do not have it in stock, I got sent many wrong sizes, and I have not been able to contact them or return the goods. It is very annoying that you cannot communicate neither by email or phone to them.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number firstly？
Please also advise us more details about your problem, so we can further check it. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed July 24, 2020
Buyers Beware!! In my experience LightInTheBox offers poor quality items at too high a price point. The shipping charges are excessive compared to what you can find elsewhere and the shipping time is long. They have a very short return/exchange window. Make sure you know what you’re agreeing to before you buy.
This is Customer Service Supervisor from Lightinthebox. I would like to help you check.
Firstly, we regret to find that your order has passed the 7-day warranty. Based on our policy, we can only accept and will initiate the return process within 7 days of the receipt of order delivery. The package was delivered on July 13th while you submitted this return request on July 24th. So usually we are unable to accept your return request.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Furthermore, please be noted the shipping fee is not charged by us. It is decided by the shipping company. They charge the shipping fee according to the package weight and shipping distance. We feel sorry we are unable to control it. Hope you understand it.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21361962 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 23, 2020
My shirts arrived in a reasonable amount of time. However the sizes were both wrong and radically mis-sized. I order a large and received large and extra large. However, the large was what an American would describe as XXL and the extra large was physically smaller than the large. When I reached out to the company they have failed to respond.
This is Customer Service Supervisor from Lightinthebox. I regret to tell you that we did not receive any contact from you. We could not reply to you because we even did not know you tried to contact us. Next time,
But I will help you further check the problem. Once we confirm we made any mistake, we will take full responsibility for it.
I had conducted new Ticket ID =21361954 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system.
Next time, please kindly log in your account and submit a ticket to contact our customer service dept.Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding in advance.
Reviewed July 23, 2020
I ordered 1mt fairy lighting and was supplied with 2mt instead. The company insists that the right product was dispatched. I have sent copies of my order and their invoice both say one meter. They requested photos as proof which I sent as a video so the full length could be identified. They still refuse to accept the wrong product was sent. They expect me to return the product and the wrapping must be intact at my own expense and they might refund me the amount paid. Return shipping cost more than the ordered item. I'm not sure how I could have identified the wrong length if I hadn't opened the packet. Do not trust this company.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the inconvenience caused by the wrong product. We will take full responsibility of this problem. Please don't be worried.
We also realized the previous Ticket was not handled correctly. I will criticize that representative strictly. We will try to avoid the same problem happens again.
I had conducted new Ticket ID =21361907 in our ticket center and will help you resolve he problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 21, 2020
High import charges which is even more annoying once you realise when you order 5 items they are all individually shipped on different days and each one has an import charge which is 85% of the initial cost offered. Nuisance for sure and highly unexpected ship all at once then tell me the cost so one is aware!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please be advised all the products are with different processing times. In order to deliver you more items at an earlier time, we split the order and shipped the products finished earlier at priority. We appreciate your understanding in advance.
Furthermore, please be noted the taxes is noted in our knowledge base as below:http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
Your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it.
But I truly value you as our customer and do really want to help you, so I had conducted Ticket ID=21339832 in our ticket center and try to apply for a special offer for you. please log in your light in the box account and check. Thank you for your cooperation in advance.
Updated review: July 26, 2020
The company finally paid me back the money I paid for the goods that were not delivered.
Original Review: July 19, 2020
I can only give this company 0 (ZERO) STARS. I REALLY DISADVISE THIS. They are very quickly in ordering, but delivery is very slow and the good are not delivered. After waiting an order for 3 months and one 2,5 months and after taking contact with the after service they recommend to pay patient and wait a little bit. ARE THEY KIDDING? They are also very tricky. They split up an order in one item and then the rest. After a while they claim that the single item is delivered, what is not true. And the rest of the order is supposed to be sent.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay of the first package. We also regret to hear that actually you did not receive the second package which was marked as "delivered" on the online tracking website.
Tracking link: https://t.17track.net/en#nums=RV431482745CN&fc=03013
We'd like to help you investigate both cases further and will find a proper solution to fix up your problem. We promise to take full responsibility of any problem. Please don't be worried.
I had conducted new Ticket ID =21330121 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 16, 2020
I ordered Loende LED lights for a birthday present for my niece. I put my credit card details in, but after this, it still said "Pending" on the order, and "Proceed to Checkout". I wondered whether I maybe needed to click on "Proceed to checkout" to make it confirmed, but when I did so, it just prompted me to pay again. Like they were trying to get multiple payments for one order. I sure wasn't going to be paying twice thank you very much. I wasn't happy that it said "Pending" rather than "Confirmed". I googled the issue, and some info on net said that some payments take a couple of days to go through. So I left the site, and hoped it would be ok.
I waited a few weeks, till the order was due to reach me in a few days' time. I thought I'd just go and check up on it, to make sure it was all looking confirmed, but noticed it still said "Pending" on order on site. I wrote to customer service team, asking why this is, and if they could refund me or preferably send me the lights asap, as my niece was looking forward to receiving them this week. After a few days of prompting them with messages each day, they did refund me, so that was at least good, but they didn't honour my request to send them to me asap. So now I will have to let my niece down.
Just a warning for anyone buying on the site: If it still says "Pending" after you have put your card details in, then follow up with customer service team straight away, to make sure it becomes "confirmed", and they actually send you the order. I think that is a bad glitch on their site for it to not have become "Confirmed" after following the normal checkout process and putting my card details in when prompted.
Dear Customer,
This is Customer Service Supervisor. I sincerely apologize the problem you experienced. It might be caused by the system bug. I have reported it to our I.T. department.
I've just checked and find your order for LED lights has been successfully placed on July 18th, 2 days after you posted this review. I also double checked and confirm you were only charged ONCE for this order.
Your order #38528649 is currently in the processing phase and will be shipped out no later than 2020-07-24 using Expedited. The package normally takes 2-5 business days to arrive.
The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link.http://www.lightinthebox.com/knowledge-base/c1229/a3017.html
We will try our best to process your order and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
If you still have any further inquiries, we will always be delighted to help you.
Reviewed July 15, 2020
I purchased LED's off of the website on May 14th 2020 as it was cheaper and promised to be delivered within 7-15 business days. Once 10 business days passed weirdly the ETA changed to 8-15 business days. Then after 15 business days it changed to 15-25 and of course this kept continuing up until 30 business days. I waited and they never came so I got onto customer service which took a few days to get back to me. They gave me a tracking number which didnt work and refused to refund my money until 120 days have passed which is ridiculous cause first of all it was supposed to be 7-15 business days and second of all thats almost A THIRD OF A YEAR!! Ridiculous over 2 months later still havent gotten my money or my package. Dont ever buy from here. They'd come faster from wish to be honest.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay.
Please be kindly advised that your package was delayed due to the epidemic. The worldwide spread of Coronavirus disease (COVID-19) affects all international transportations and customs clearances. So your package require more time for delivery. Please understand we do really want to deliver you the package sooner, but unfortunately we are unable to control the shipping time in this period. Hope you understand it.
Normally we could not issue a refund for you now because the package is still in the transit to your address. But I truly value you as our customer and do really want to make you happy. So I had conducted new Ticket ID =21309661 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 14, 2020
LightInTheBox is the best. If you are looking for good and quality products they are the best at it. Their customer service is super friendly and their delivery is on point. Their pricing is good. They deal with clothing, toys, shoes, bags, jewelry, watches and so on, their shipping is fast about 1-2 weeks for expedited, 2-4 weeks for postal service. I recommend doing business with Lightinthebox, they are the best.
Reviewed July 14, 2020
Their clothes are of good quality with the best design in the market and the price are customer friendly. If you shop with them, you are going to save a lot. The products arrived safely and in time, their customer care services are the best ever because they respond quickly if there is any issue.
Reviewed July 14, 2020
The products I ordered were delivered to me at my doorstep on time and without extra charges. Thanks you for providing good shipping services. I was also provided with excellent customer service compared to other places where I have shipped before.
Reviewed July 14, 2020
Lightinthebox products are superb, made a purchase a couple days ago and I was really amazed at the customer care and shipping services I got, not to mention the Products which were really nice and had very affordable prices, They're simply the best in what they do.
Reviewed July 14, 2020
My experience with Lightinthebox was exceptional. Doing the purchases wasn't hectic as I got responses from the customer care almost immediately. The quality also did not disappoint and I commend them for that.
Reviewed July 14, 2020
Lightinthebox is a reliable company if you are looking for good and quality products across the board. They deal with items ranging from clothing, toys, shoes, bags, jewelry, and watches from the highest quality. Their delivery is convenient, they ship between 1-2 weeks, sooner than the expected 2-4 weeks for postal service. Doing business with Lightinthebox has been smooth and efficient on my side. With affordable prices and excellent product design, I highly recommend Lightinthebox to everyone.
Reviewed July 14, 2020
I highly recommend browsing this company's website because I believe that no person has entered and browsed this site unless and has found what he is looking for. Great prices and high quality. Thank you very much.
Reviewed July 14, 2020
Not bad. Service is OK. Good customer service. Good quality.good price, quality, nice product design, good shipping service good customer service. I will add here that the company should keep up a very good work.
Reviewed July 14, 2020
Lightinthebox.com is a legit company, It have a nice website, easy and fast and safe payment methods, Have a good prices, High quality in their product, Great design. In addition to the best shipping of products, Low Customs. I love this company and Their products. I am a regular customer and I trust them with the best confidence.
Reviewed July 14, 2020
Recently l bought their gadgets especially their thermometers for testing covid -19 patients. They worked very well and they have good battery life. l was very happy. They arranged the shipping for me and l had a free stressful day with less paperwork.
Reviewed July 14, 2020
My Orders do not show when I log in to my account. There is no way of personally contacting this company, it's not very user friendly at all. Can anyone tell me if they have an email address for these people?
Dear customer,
We regret to hear your problem. But we've checked and confirm your order #37978912 is still under your account "r**@the*******people.co.uk". If you could not see it in your account, could you please kindly switch to another method to log into your account again and check the order? Sometimes the order might be disappear due to the system bug, but when you use another method to log into the account, you will be able to see the order.
We do really want to help you resolve the problem but we get confused. Could you please advise us more details about your problem? We'll then help you investigate the case further.
Thank you for your cooperation and understanding in advance.
Reviewed July 14, 2020
First off I got the product exactly as it was described on the website. Then the price was worth the product, and the quality was perfect. The product design was amazing. And I had a good customer service experience.
Reviewed July 14, 2020
It is a wonderful shopping platform with amazing customer services and other good features, this includes quality & beautiful products and shipping services that are so reliable and on time.. I fully recommend them.
Reviewed July 14, 2020
Well when I buy any product I look first for the quality then comes the price... In LightintheBox that is exactly what I found. The deal was convenient and all things ran smoothly. The quality of product was fantastic and astonishingly the price is very low compared to other places .. Thank you.
Reviewed July 14, 2020
The product has an outstanding quality, at an affordable price, very fast shipping, I would sincerely recommend to a friend because there are basically no faults or downsides to this product. I personally thought it would take a month or two for it to get to me but surprisingly it was shipped earlier than I expected. Very nice product, there should even be a 10 star rating for this particular product.
Reviewed July 14, 2020
A very reliable online shopping site with great option that makes online shopping easier and faster. They've got very good delivery system and a great customer service if at all you get stuck with a problem.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com