LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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- 4,881,224 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 1, 2020
The cycling socks were a great price and have good compression and support for my ankles. The Lion shirt looks like someone took a photograph and made it into a shirt, so crisp and clean. My son-in-law loves it.
Reviewed Nov. 28, 2020
Yesterday I ordered something for secret Santa. After few hours that I didn't receive any email confirming my order, I decided to cancel to order and they opened a ticket for me. No one contacted me about the cancellation, instead they have sent me an email saying that the order has been shipped which isn't even true cause it's impossible to track the status of my order. Such a scam. Don't use this website at all. I also found what my friend wanted somewhere else and cheaper.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that your order was not cancelled successfully before the shipment. It was our fault. We'll take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =22032616 in our ticket center and provide solutions for you accordingly. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.
Original Review: Nov. 25, 2020
The images on the shirts bear little to no resemblance to the pictures on their website. In addition, the shirts were weeks late. They do not have the shirt s in inventory, but rather have them screened somewhere in China after your order is placed, thus the delay. I wholeheartedly recommend that you look elsewhere for a quality shirt. If I thought I could get my $$$ back I would submit a claim, but that is highly doubtful.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the order doesn’t meet your satisfaction. We will help you further check what caused this problem. Once we confirm our products were made different from the online pictures, we will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =22032282 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
In addition, please be noted most of our products require processing time before shipment. The processing time of your items is 3-6 business days, which was stated on the product page. We're sorry that you might haven't noticed this information. But you will be able to find below information on the product page:
【Processing Time: 3-6 business days】
Thank you for your understanding and cooperation in advance.
Updated review: Nov. 28, 2020
LightInTheBox has worked hard to resolve problem for me. They repeatedly emailed me and offered me a very fair resolution - they are refunding my money without requiring the item to be returned. I have accepted this offer. I must admit that I am impressed that they tried this hard to win my approval. So I am updating this star rating to 4 stars.
Original Review: Nov. 20, 2020
I purchased a capelet online. It came in a few weeks. The product is NOT a cape - it is a rectangular piece of fabric. It has NO closure, despite the pics on the website of it having a "hidden clasp." It also smells bad. I wanted to return, and they said that I could send it back to China but the cost may equal the price of the product (or be half of that price.) I opted to keep the product and get a 10% refund, which is ridiculous. I paid $61.xx for the entire purchase, including shipping. So I expect to get about $4.50 refund. I will dispose of this product, because no one would want it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and provide a better solution to resolve the proble, in order to meet your satisfaction.
I had conducted new Ticket ID =21978376 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 19, 2020
This is a wonderful product, and looks spectacular on me. I love it, and intend to order more of them in the future. I would definitely recommend LightInTheBox to others, although the sizing on things is a bit dicey. You have to pay attention to the chest sizes carefully to get shirts that fit properly, rather than just L or XL being standard sizes.
Reviewed Nov. 19, 2020
This is the second time I have ordered from LightInTheBox, I was very skeptical at first knowing that it was coming from overseas. My first order did take a little long but I understand that getting through customs can take a while. This order of two of the 3D printed shirts came very fast. The products I've ordered so far have been of good quality and have been thru multiple washings and have held up remarkably well. My 10 y/o son loves these clothes and wears them to school all the time. I will order from Light in the box again as my skepticism is no longer.
Updated review: Nov. 22, 2020
After a problem with this company, they have been very helpful and have tried to resolve the problem. I am now very happy with the outcome.
Original Review: Nov. 19, 2020
Ordered a pair Woman's Dance Shoes, took a while to come. I didn't realized the company was in China! I ordered my size UK6/EU39. When they eventually arrived, they said they were this size but they were not! a 5-5 1/2. They were flimsy. When I contacted customer service I was advised as it would cost so much to return, I might like to sell them on to someone else and either get a 20% discount on another order or 10% back off the cost of the item,!!! Couldn't believe they said that. It was going to cost £8.95 to send back. The item was only £11.58 with £5.18 postage. On the packaging it had an address in Reading, UK, but said not to return it to this address, which must just be a forwarding address. So returning items is not an option. Will never buy from this company again... I have learned.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
We would like to take full responsibility of any quality issue. Once we confirm the product was made incorrectly, we will help you return it back for a full refund, at our expense. Please don't be worried.
I had conducted new Ticket ID =21978329 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Original Review: Nov. 18, 2020
Updated on 11/19/2020: Had an issue but the company solved it and everything is perfect, they are a great company and will Definitely use them again.. They are very trustworthy and are perfectionists in everyway. Definitely will recommend them.
Original: Ordered 2 tshirts on 4th Nov, they took the payment on the 5th Nov, promised that the Tshirts would be dispatched by 14th Nov at latest, now 18th still no dispatch, after numerous complaints no excuses coming. No supervisor answers after requesting one. The company are just scammers. This outfit should be closed down. Have informed them I will be requesting my moneyback via PAYPAL.. Appalling service!!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I am regret to tell that your order was sightly delayed due to the unexpected high demand of the shirts. We have asked the supplier to prioritize the order processing for you. Would you please be kindly waiting for a few more days? To show our apology, I would like to apply for a proper compensation for you. Would you like to accept it?
I had conducted new Ticket ID =21955242 in our ticket center and will provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Original Review: Nov. 17, 2020
Updated on 11/19/2020: The Company LightintheBox proved that they are very reputable company, that keeps commitments made to customers on their Terms and Conditions and Policies. They are doing their best to satisfy the customer and to resolve any issue in benefit for the customer.
Original review: The Company LightInTheBox. @lightinthebox · Retail Company - does not keep its term and conditions and internal policies. Please, all who purchase on-line be aware that they do not do refund on your order if it is cancelled within 24 hours how it is stated in their Terms and Conditions and their website. I cancelled my order in 10 min after placing it due to a mistake, as it was not possible to to edit/correct the order and it was processed by the Company without taking into consideration my cancellation and againtst Company policy, despite the assurance provided on their website that they do full refund if the order is cancelled within 24 hours. They waste my time, so I need now to raise a dispute by authorising my Bank to deal with the dispute. Thank God, I paid with the Credit Card. Be CAREFUL and do not order, try another Company - more reputable.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to find this order was not cancelled successfully before shipment. We will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =21946818 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Nov. 17, 2020
Agree with Taboho, they don't even deserve one star. Took over two months, 25 messages and several emails to get a refund for a purchase that I tried to cancel, and even then didn't get 100% back and not all to my credit card. I tried to cancel immediately, which in theory was acceptable in accordance with their policy (as ordered male instead of female item in error) but their system wasn't working so they shipped it anyway. I had to return it (going to the post office etc.) and claim my money back. What a process. Many hours spent trying to right their wrong and many days awaiting a response on a number of occasions. And their system for returns is slow and cumbersome. If it wasn't for my being determined I wouldn't have gotten anywhere. And in the end no real apology or compensation. Never again.
This is Customer Service Supervisor from Lightinthebox. I've checked all your previous tickets and regret to tell that you totally misunderstood what happened. Please let me explain.
Please be noted that we did not receive any cancel request for this order before it was shipped. This order was shipped out on Sep 21st. While the first time we were contacted by you was on Sep 30th, via Ticket 21660701.
We are afraid that you submitted the cancel request to a wrong place. Please also be advised that our customers need to contact our customer service dept. via Tickets. So if you tried to contact us via other ways, we would not know if you had a problem with your order. We appreciate your understanding in advance.
But we still tried our best to help you resolve the problem. As we truly value you a our customer, we handled your case specially and helped you return the product back for a refund at our expense.
I do really care about your feeling. So I had conducted new Ticket ID =21947351 to contact you and will try to find another way to make you feel satisfied. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Original Review: Nov. 15, 2020
DON'T ORDER FROM THIS COMPANY. Their customer service is absolutely awful. I tried to exchange an item, and the process went on for weeks. When I complained to a manager, I was told it was too late to return/exchange an item. They only allow 10 days! AWFUL COMPANY. DO NOT ORDER FROM THEM!!!
This is Customer Service Supervisor from Lightinthebox.
We sincerely apologize that your order has passed the 7-day warranty. Based on our policy, we only accept and will initiate the return process within 7 days of the order delivery. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
It was found you received this order on Oct 15th. So if you want to return or exchange the order, you shall contact us no later than Oct 22nd.
We feel sorry that you did not check our return policy and only submitted the return request on Nov. 6th. Your order had passed the return warranty about 2 weeks, which was why we could not accept your return request.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21928912 in our ticket center and provide a SPECIAL solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know if you would like to accept it. Thank you for your cooperation.
Reviewed Nov. 14, 2020
I have been reasonably pleased with my purchases from Light in the Box. They have excellent prices and shipping isn't too bad as it comes all the way from China. Some of the products were really nice. Some of the cloths ran small and I won't be able to use a couple of items.
Reviewed Nov. 14, 2020
I'm very pleased with my purchase. The shirts are strikingly detailed and quite colorful. I did order a size larger than I normally buy, which worked out well. Although the website warned that orders may take longer to arrive due to Covid 19, I don't think we waited too very long for them to arrive.
Reviewed Nov. 14, 2020
These low waist underwear are just as pictured, they fit perfectly for those of us guys a bit smaller than the average. Very comfortable and quality seems to be very good, very good looking!! I recommend these to any guy that likes the look and or fit of low waist and do not need wasted space where it counts, in other words holds everything there very nice.
Updated review: Nov. 16, 2020
Had a shipping issue, contacted customer service and they provided a solution within 24 hours. I will be returning to this site for more goods in the future. I do recommend online shopping with this company.
Original Review: Nov. 14, 2020
Placed this order November 3, 2020. Paid for expedited shipping and this order still is in the processing phase. Contacted customer service, was told it would be shipped 11-10-20. It still has not shipped. If an item that I ordered is out of stock, I should be informed and given the chance to remove or substitute that item so that my order can be filled and shipped. My view on this is, I paid for expedited shipping and did not receive expedited shipping. Attached is the bill of sale and shipping charges. And the reply from customer service assuring me that my order would be shipped no later than 11-10-2020. As well as today’s reply from Dennis stating that he would see if the order can be rushed.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the order delay and all the inconvenience it may have caused.
Please be advised that all our products require processing time before shipment. Your order will be slightly delayed due to the unexpected high demand of the "White Hoodie".
In order not to delay your order too much, we have split your order and ship other 3 products for you at first. We also have asked the supplier to prioritize the processing of the rest product. Could you please be kindly waiting for the order a few more days? To show our apology, we'd like to apply for a compensation for you.
I had conducted new Ticket ID =21928697 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Updated review: Nov. 15, 2020
LightintheBox Customer Service worked with me to resolve the issue. I'm satisfied with how quickly they responded to my request.
Original Review: Nov. 14, 2020
Please be careful ordering from www.lightinthebox.com. Their return policy is sketchy. I ordered two standard size outfits 12 and 14, and carefully read the return policy. They are refusing to refund my money because they say that my outfits were made to order, not standard size. They make each item from scratch supposedly so even if you order a standard size, you can't return the item. When I ordered, I reviewed their return policy and then clicked on their link to read the specific return policy. Somewhere else, they are telling me, it states my items are made to order, even though the sizes are standard. Who would buy an expensive outfit in a standard size without the ability to return the item?? People understand what a standard size is and what a custom made to order size is.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you wanted to return both Pantsuits.
But I am afraid that you misunderstood us. Please be noted both of your Pantsuits are Made-To-Measure. It does not means the clothes were made per your own measurements. It means that we did not have any pantsuit in stock. After you placed this order, we needed to ask our supplier to tailor two NEW pantsuits specially for you, according to our standard size chart. We appreciate your understanding in advance.
On the product page, you will be able to find below statement next to the pictures:
【This is a Made-To-Measure item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.】
I am sorry that you might not notice the above statement. Based on our policy, we are unable to accept return for any non-quality Made-To-Measure item.
However, I truly value you as our customer and do really want to help you, I had conducted new Ticket ID =21924638 in our ticket center and will apply for Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 14, 2020
I purchased three wall-mounted towel holders for my bathroom, all high polished stainless steel. While I had purchased some smaller items previously from this site, I had never purchased something of this value nor of this category prior to this purchase. = My experience with this site was more than favorable.... In fact it was excellent. I placed my order on a Sunday night and literally had the items in hand by Thursday of the following week.... all the way from China without paying any expedite fees!
Upon opening the parcel, I expected to see a medium level quality item that would meet most of my requirements. What I found was that these bathroom towel holders far exceeded the level of quality I was expecting and were far more beautiful than the websites pictures had shown. The high polished finish (similar to Chrome) is flawless on all visible surfaces and the dimensions of the product match exactly what I ordered.
This website offers ease of ordering, fast delivery on most items Ive ordered, extremely cost competitive, and all have been exceptionally high quality. For items that I dont need in hand immediately, I'll continue to buy from this site as the variety and selections are widely different than what we see here in the USA. I have not experienced any issues with using my credit card for these orders
Reviewed Nov. 13, 2020
Very good quality product and good delivery time as well. Very comfortable to wear and I have received many compliments and requests as to where they could find similar items. I have passed on the contact info for LightInTheBox and hopefully you will be getting orders from some of them.
Reviewed Nov. 13, 2020
First time purchase and I'm very impressed! Price was exceptionally reasonable. Arrived in less than 2 weeks of placing order. Hoodie is an interesting medium weight polyester blend. Feels very sleek and smooth; slips on/off so easily. Great for wearing over shirts or simply as is. Print is clear and vibrant. Size is more than ample; spot on. Haven't washed it yet, but being polyester blend, I highly doubt there will any shrinking or fading. I will definitely be ordering more from Light in the Box with all the fantastic designs they have. Keep making this fun goodness and thank you!
Reviewed Nov. 13, 2020
I have been very pleased with this company. My orders have always come quickly. It is easy to use. The variety of products is great. The shirts and sportswear fit comfortably, (when you choose the right size).
Reviewed Nov. 13, 2020
Shirt that was ordered came within a very reasonable time, shipping updates were spot on, and the shirt was not damaged or messed up in shipping. No obvious flaws with the item, and it was exactly as described on the website.
Reviewed Nov. 13, 2020
I would like to recommend Light in a box to all my friends, the products are unique, My husband is a musician and the shirts and jackets are amazing. I have had good luck with all the products that I have purchased.
Reviewed Nov. 11, 2020
The order was made around September 2020. They told me my package has been shipped but I NEVER received my order. Do not buy anything from them. They will take your money and never deliver your package.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 11, 2020
It seriously took them almost 10 days just to get the items together to even ship. THEN it took another 2 days for the item to say it was shipped (AIR, REALLY), THEN and worst of all, the items received bear little in common with the images posted on the Website. These incredible deep images are show yet the T-shirt looks like you bought it at a Walmart discount rack. Another cheap, trash Chinese company that we, as a group should boycott on principle.
Dear customer,
We apologize for the problem. As for your case, do you mean that you had received the products but it was different from the online pictures?
If so, could you please provide us with your Order Number, so we can further check what caused your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Nov. 9, 2020
Possibly the worse online purchasing experience I've ever had. I ordered 5 tops in August and have only just received the correct goods (5 November). Their website sizing charts are confusing and conflicting. The original goods supplied were therefore all completely the wrong size. The complaints process was long and drawn out, including me having to translate correspondence from & into French. Unlike every other online company I've ever used, I had to then pay for the goods to be returned to China, at a cost of $30. Terrible, terrible service, which I will never use again. I feel somewhat aggrieved that I actually have to give them even one star.
This is Customer Service Supervisor from Lightinthebox. I regret to hear the original clothes did not fit and you needed to return them for replacements.
But please be noted that our clothes are not made according to UK size chart only. Our size chart is different from UK or EU size chart. In order to help our customers pick the correct sizes, we sell all our clothes with detailed measurements. So you need to measure yourself first and refer to the specific measurements to decide which size to take. If you just pick normal size without refer to the measurements, the clothes might not fit properly. We appreciate your kind understanding in advance.
While I learned from your review that you were not sure how to order the correct clothing sizes from our website. I will forward your feedback to our department. We will take necessary actions to make this information more clearly in the future.
I can understand your disappointment and do really want to make you feel happy. So I had conducted new Ticket ID =21891555 in our ticket center and provide a Special offer for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 9, 2020
It's a great online shop. I bought many products and got 100% actual product and quick delivery service. 1st I was afraid about their service and product quality, But after getting the 1st delivery I was fully satisfied.
Reviewed Nov. 9, 2020
My online shopping experience is so much better. First I used to give order on Amazon but I did not satisfied with it poor service. Then I start use to Lightinthebox. This experience is quite good compared to amazon. Their product delivery is so fast and their customer service so good I must say. I highly recommend it.
Reviewed Nov. 8, 2020
We did receive the product and reasonable quickly, but the product quality was awful. The dimensions were off. When my son put the hood up, the sweatshirt pulled up off his shoulders. It is not a usable piece of clothing. They would allow me to return it, but I had to ship it back to China and that would have cost me more than the sweatshirt. I would NOT recommend purchasing from this company.
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem.
From your description, I think the problem might be caused by the inappropriate design of the shirt. I will forward your case to our supplier and suggest them to make a change so the same problem will not happen again.
Also I am really sorry to find that your order had passed the 30-days warranty. Next time, if you confirm the product was made incorrectly, please contact us again with the warranty. We'd like to help you investigate the case further and will try to find a better solution for you. We appreciate your understanding in advance.
I truly value you as our customer and still would like to help you resolve this problem. So I had conducted new Ticket ID =21884089 in our ticket center and will provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Original Review: Nov. 7, 2020
Don't waste your money. Returns are awful and they drag on and on. Their sizing is awful and impossible to predict. Customer service is truly awful. I really wish I would never have ordered from them.
This is Customer Service Supervisor from Lightinthebox. I've checked and confirm the shirt you received is correct.
In the size chart, the smallest size "US34 / UK34 / EU42" is equivalent to size S. The size "US44 / UK44 / EU52" you ordered is 5 sizes lager than "US34 / UK34 / EU42", so it is equivalent to size XXXL.
If you need a size L, you should pick size "US38 / UK38 / EU46". We appreciate your understanding in advance.
I'd like to help you resolve this problem. I had conducted new Ticket ID =21880077 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Nov. 6, 2020
I ordered a bicycle shirt from this company which came in a reasonable length of time and was post marked Jamaica, NY. It did not fit properly so I wanted to return it for full refund. I did not wear it or take any tags off. Lightinthebox suggested I "give it to a friend" or try and sell it myself because I was responsible for shipping cost back to Dongguan, China. Just on principle I followed the instructions and mailed the package to China on Sept 28th 2020. I had not gotten any response or refund so I emailed them Nov. 5th. They informed me that my "ticket was closed" and I would have to resubmit. I did so and they replied that I could complain or close the ticket.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After checking, we have received your return package. We will return the product price USD 30.89 to your original paid Card account later. Please don't be worried.
Please be advised the address "Jamaica, NY" is just a transit depot belongs to the shipping company. While our warehouse is located in China now. You may find that information in our return policy from below link:https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
I had conducted new Ticket ID =21879923 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 4, 2020
Contacted company. Earbuds did not fit. Emails back and forth. Wanted picture of item. WHY. No other reputable company requires picture i.e. Amazon, Walmart, Target, Macy's, etc. Further they want me to return item to China. Cost would be more than item. Ridiculous!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the product was not fit. We'd like to take full responsibility of this product.
But please be advised that we need your cooperation to return the product back to us firstly. We need to further check what caused the problem and then use the product to seek compensation from the supplier for you. We will cover 100% return postage incurred. You do not have to be worried.
As for your case, I had conducted new Ticket ID =21863685 in our ticket center and will provide a proper solution to help you resolve this problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Nov. 4, 2020
Great service, delivery, and well priced items. Good discounts, informative processing information. Easy app to download for the latest changes of the purchases. Latest fashionable items to wear with a great tag price.
Reviewed Nov. 3, 2020
For me it's the best place to get fresh and up to date and not look like everyone else. Prices are too great for that but the shipping fee hurts too much. Cost almost half of your items worth. Forces me to order less... Sad.
Reviewed Nov. 3, 2020
I submitted two orders. Gave credit card, expected email response back. When this did not happen I tried getting ahold of company. I paid for 1 to 3 day delivery, cannot get ahold of company. Tried all ways, is this a real company.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are sorry that you tried to contact us via the incorrect way. So we even did not know you had a problem with your order. Next time, please log in your account and submit a TICKET to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Regarding this order #40415583 and #40414453, they both are still in the processing phase.
Please be advised all our products require processing times before shipment. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. You will be able to find the following information on the product page:
【Processing Time: 2-5 business daysShipping Time: Expedited Express: 4-7 business days】
This is why your orders could not be shipped as soon as they were placed. Both orders will be shipped out from our warehouse on 2020-11-09. Then the package normally takes 4-7 business days to arrive to your address. We appreciate your understanding in advance.
Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. Please kindly be patient in waiting.
I also ad conducted new Ticket ID =21851548 & 21851551 in our ticket center for your cases. If you have further question about any order, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via the tickets. Thank you for your cooperation.
Reviewed Nov. 2, 2020
LightInTheBox gave me a very quick shopping service and also I got best the best price. Their clothing shop online is one of the best online shop. I just love their service. Their delivery time and quality of product was excellent. I recommend to everyone the site LightInTheBox.
Reviewed Nov. 1, 2020
UPDATED 11/03/2020: Merchandise ordered still has not arrived. After multiple tries to reach them they haven’t responded with anything other than opening a customer service ticket number for the complaint. It’s been over 2 months since I ordered the items and they quit responding to my requests 6 weeks ago. I am looking for a full refund for items not received, not a discount of store credit.
ORIGINAL REVIEW: I am exhausted and furious by the unprofessional manner of this company. I ordered 2 items around Sept 1st. After a couple weeks I began checking into where the items were. I needed them for a wedding I was attending at the end of Sept. “Fabio” responded after several days of trying to find my order stating it had been shipped. Today is November 1st and although my Paypal has been charged over $298 I have yet to see the items or receive further response from this company!!! I’ve reached out to the same contact multiple times in Sept and Oct and they still have not responded. I want my money back immediately. This company is a nightmare to work with and far from professional. Further steps WILL be taken to receive my refund unless I hear back and get this resolved soon. The only resolution I will accept is a full refund. Never have I dealt with this type of company.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 31, 2020
Good quality, fast delivery, good service. A lot of choice in every department and I recommend Light In The Box to My friends. Do not hesitate to buy from them. You will be very happy to go back after and get something else.
Updated review: Nov. 11, 2020
I was contacted and told to send a picture showing the difference between the product; however, there was no way to send a picture through the app's customer service ticket. I received an email saying that they would refund me the full amount anyway. I have updated my rating to 4 stars since they will hopefully give me a full refund. However, the customer service should have been better from the get-go.
Original Review: Oct. 30, 2020
If you're looking for cosplay or a Halloween costume, this is not the site for you. I ordered a pink wig and right when it got here I noticed it wasn't at all what I ordered. I didn't have to take it out of the packaging at all. When I went back to the site to contact customer service, I noticed that they had removed the listing. Quite possibly they didn't have any of this wig in stock and still had the listing up. Then they sent me something completely different from what I ordered because they couldn't fulfill the order. But that is just a theory. I had read positive reviews of this wig but they were a a few years old. After taking a little long to arrive, despite shipping from New York, I got a different item. Customer service was not helpful at all. I hadn't even opened my product and they refused to give me a refund because it is in the "costumes and cosplay" category. This is not the product I ordered.
This is Customer Service Supervisor from Lightinthebox. I realized the previous representative did not offer you enough support. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I will help you further check what caused the problem. Once we confirm the problem, we will take the full responsibility and help you return the product at our expense. Please don't be worried.
I had conducted new Ticket ID =21841583 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 29, 2020
I am very satisfied with the filter media I purchased from Lightinthebox.com. This natural stone removes toxins from the water including chlorine which is present in tap water. I no longer have to add chemicals when changing the water in my tanks. That is really important to me to be able to filter naturally and this product does just that!!!
Reviewed Oct. 29, 2020
Love the boots. The price was great. The fit is great, They look and feel good on my feet. The website is easy to follow. There is a good selection of shoes, boots, and clothes. The prices are good, People should check out the website LightintheBox.
Reviewed Oct. 29, 2020
Purchased the set of Sidebike cycling shoes, cleats and petals. Price was very good, ordering was easy and I very much liked how you can see the order status all the way through. It does seem that it stays in Payment Confirmed status for a while but reached out and customer service was terrific and got back to me within a day. Order to delivery was about a week and a half.
Reviewed Oct. 29, 2020
The customer service and support thru ordering process is good. The company delivers a quality product for comparable price. Because company sells goods in several countries there’s a language barrier but handled well. I have no outstanding issues with this company and very satisfied with majority of my purchases.
Reviewed Oct. 29, 2020
The clothes I have ordered have been perfect! The quality, the shipping, the customer service has been above and beyond! I couldn't be happier with my first order and am super excited about receiving this next order I placed!
Reviewed Oct. 27, 2020
I ordered dresses from LightInTheBox on 9 OCT 2020 as I need it for an event on 28 OCT. I paid for EXPEDITED service which stated it will take 5-9 business days to reach me. They only shipped my item on 13 OCT 2020 due to some delay excuses. Fine! However, after 9 business days, on 26 OCT the order is still not out of China! They have passed the committed delivery date and even as of today, the status of the package still in China. They gave a lot of excuses and tell me to wait patiently and understand the situation. Excuse me, I don't give you money to wait patiently for your unprofessional service nor to listen your many excuses.
I'm asking for FULL refund to my bank account and CANCEL the order as I don't need the package anymore. However until now they have not responded to my queries. And I have to scrambled around to find last minute replacement dress. HIGHLY UNPROFESSIONAL. DON'T BUY FROM THEM EVER OR YOU WILL REGRET!!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21816657 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 26, 2020
Purchased a watch band and a cellphone case more than 3 months ago. I have requested a refund twice now but am being asked each time to wait a little longer. This is unacceptable from Light in the Box Customer Service.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21816390 in our ticket center and provide a NEW solution to help you fix up this problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 26, 2020
The site states "FREE SHIPPING". The wife and I loved the edgy styles, but after spending hours cart filling, we came to find out shipping is intensely expensive. Like, we get 500 LB pallets of things shipped cheaper than our 13 item garment list from this place would cost. Whoa, no thanks...greedy much?
Reviewed Oct. 26, 2020
**, order **. I ordered a wetsuit for an upcoming holiday, due to covid I'm no longer able to go. Within 7 hours of ordering I cancelled the order BEFORE it was dispatched. I quickly politely asked for a £59.63 refund. They haven't even sent it yet and are offering me 25% discount!!!! I want a refund. NEVER EVER ORDER FROM THIS SITE!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I am sorry that you misunderstood us. We regret about the cancellation requests, so normally we will ask customers if there is any possible to keep the orders with a special discount. But if customers still prefer to cancel the order, we are also willing to help. We appreciate your understanding in advance.
I have cancelled this order as you requested and will apply for the full refund for you as soon as possible. Please don't be worried.
I had conducted new Ticket ID =21809686 in our ticket center to provide you more refund information. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please also let me know if you have further question. Thank you for your cooperation.
Original Review: Oct. 24, 2020
I purchased a sleeping bag from Light in the Box this year. (Order Number **). It was advertised as a "white Duck Down" sleeping bag. The product that arrived was made of 100% polyester with 100% polyester hollow fiber filling. I attempted 8 times to request return instructions and obtain a refund because this was not as advertised. Each time customer service replied to my request, they asked for information and detail which I had already provided. This process was frustrating. No matter how many times I contacted them nothing was done to process a refund or to even give return instructions or an address in which to send back this item. Buyer beware! If you ask me this is a scam company.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =21798532 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 23, 2020
There is many company in market but this company is very different because his working style is different and amazing, his staff is very hard working and very honest, his support is very best in industry.
Reviewed Oct. 23, 2020
I recommend anyone to use Lightinthebox for all your clothing and others..I had to buy clothes from the web and received my parcel in time and they do good packaging. One of the web to my experience where you will find durable products... Hello
Reviewed Oct. 23, 2020
This is my first shopping experience and honestly it was amazing, good quality product, cheap prices, wonderful customer service and the payment went smooth, and what I really liked about this company is their honesty. I totally recommend it. 5/5
Reviewed Oct. 23, 2020
It's very nice and fast service provider company. I'm really very happy because they are products very good. The LightInTheBox company have been living for service very long time. I'm buy something products from the LightlnThebox. This was very product. I see just reality. They are selling useful products. Thanks you very much the LightInTheBox company.
Reviewed Oct. 23, 2020
If I need to say only one word then it should be awesome, I just loved it, I am much satisfying with this, my other family members and friends are also. Glad, I want to say a big thanks to them, they never disappointed anyone.
Reviewed Oct. 23, 2020
This is a shopping site. I have used this. It is very easy to use and they are very loyal to their customer. Their service are great to their customer. Their first priority is to satisfy customers. So I will recommend this.
Reviewed Oct. 23, 2020
Lightinthebox, undoubtedly an excellent shopping platform. Genuine products, quick delivery, easy return policy and the most important part is that Its customers service is praiseworthy. This shopping platform is suggests for all Online shopping lovers.
Reviewed Oct. 23, 2020
A best and awesome shopping experience with this. I love this company and too much satisfied from them and good staff. Best quality. Highly recommend it to all and request to my all dears and nears that must try.
Reviewed Oct. 23, 2020
This Lightinthebox.com is one of the best online shopping centers for all standards of people! I have already bought a lot of things for myself and for my family. They are too Humble with us for everything and I personally recommended everyone to visit and buy anything for you and your family! Good luck to you!
Reviewed Oct. 22, 2020
Make sure you read EVERY word on their website, they sent me FIVE costumes and wouldn’t take ONE back.... for my engagement party.... during a pandemic... something’s I tried on for 30 seconds... they weren’t consumer friendly, super rude, and took all my money.
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number firstly?
Please also advise us more details about your problem, so we can investigate your case further? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed Oct. 22, 2020
I was happy with the company. Everything came on time. There was no damage. I was happy with both items. They fit good. No damage. They were on time. There nothing else to say. I was happy with everything.
Reviewed Oct. 21, 2020
I ordered my dress for a wedding on 9/23. The website states 5-7 days for shipping. On 10/7, I sent them a message asking whereabouts of the dress since I needed it for a 10/17 wedding. I was told then that it was on back order. So, I ordered a second dress from a different company that I received in 2 days. I finally received the dress from this company the day for the wedding. I did not wear it obviously and tried sending it back. They won’t accept the return because “the dress was made via measurements”. No, it wasn’t. I ordered a size 4. I never sent my measurements. Terrible experience with foreign customer service. Seems to be a fake of a company and I will never order from them again.
Dear Customer,
This is customer service supervisor from lightinthebox, i am glad to help.Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order, you will see the promised delivery time when you put products in the cart and add your address:5-7 business days. You missed the processing time, the order is Made-to-order, it wil take longer processing time than other orders, the processing shipping date is 11th Oct. but we shipped 2 days eariler on 9th Oct.
Made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.
I created a ticket for further solution to resolve the problems. please login your account to check it.
I am waiting for your advice in ticket.
Best Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 20, 2020
The buying process was easy, however I wanted to cancel my order and get my full refund of 219.57 USD. Customer service replied after a day and instead of simply allowing me to cancel and give me a refund they insisted that I take a 20% coupon which I did not accept. They stopped replying to me after this and will not cancel my order or refund me. This company does not listen to their customers and it is now clear to me that all they want is to make sales which is a bad look.
Dear Customer,
This is customer service supervisor from Lightinthebox.com. I’m glad to help.
I am so sorry for the unprofessional previous customer service, our promised reponse time is 24 hours, we will keeping try our best to reply faster and better, we respect your right to cancel the order,please understand we just want to find out the reason for canceling order and try to provide you better solutions according to the reasons, I checked the order and noticed the order had been canceled as your request, the refund will be returned within 2~5 business days as we replied you in the ticket, please check it later.
If you have any further questions, please contact us again, we will help you to resolve your problems with our greatest effort.
Best Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 20, 2020
I ordered a "winter" jacket from Lightinthebox.com. After checking their size chart, I ordered an Extra Large rather than my normal size which is Large. This jacket is totally unusable for a number of reasons. The sleeves are way too short. Also, the jacket is way too lightweight for winter. This jacket is slightly heavier than a shirt... definitely not a "Winter" jacket! They sell an identical jacket which they refer to as a "Spring" jacket but apparently they send the same jacket to everyone but charge more for the "Winter" jacket." To fix all of this, they require me to send it back at my expense! Postage to China is 3x cost of the jacket!
I realize now after reading numerous bad reviews that this is just business a usual for this company. They sell terrible products that bear little to no resemblance to their pictures and descriptions. Then they refuse to make it right by requiring their American customers to pay for return shipping to China which is prohibitively priced. I have never written a bad review and didn't really want to write this one but I feel that if I can help someone avoid making a purchase at this company, then it is worth my time and effort help them avoid the problems that come with ordering from them. Do Not Buy Anything From Lightinthebox.com! If you do, you will join the rest of the many people they scam daily!
Dear Customer,
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are sorry that the product not as advised, we will feedback to the related department to update product description.If you chosen the size according to the size chart in product deatils, it is our responsibility,we should pay for the return postage.Our customer service team contacted with you for many times, but we didn't receive your reply, now I created a new ticketto contact with you for further solutions, could you please login your account and check it?
I am looking forward to hearing from you in ticket soon.
Regards,Customer Service
Lightinthebox.com
Reviewed Oct. 17, 2020
Total disaster. Trying to get a refund for a month after they charged me 30.31$ of all kinds of fees for an item of 60$. Now it’s a runaround to avoid the refund. I will lose patience and my money but never again. Stay away from that company and buy local.
This is Customer Service Supervisor. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I had conducted new Ticket ID =21758654 in our ticket center and help you resolve the problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 17, 2020
I ordered three sweatshirts from Lextra. 80 Shekels to have my clothes arrive earlier, according to their website, it suppose to get here between 4-9 days. That ship has sailed, the tracking of my order leads me nowhere, the customer service team gives me no answers and no refunds, and now I have paid nearly 300 Shekels for something I'll probably won't get! Since I've asked for my money back they just stopped answering!!! Be careful and do not buy from them!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21755448 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 17, 2020
I received 3 items the sizing of which was terrible. When I tried to return the items I was told I had to pay to return to China. Then it would take 3-5 weeks to get my money back. They claim the cost would be equal to 50% of what I paid. This is a total scam company. BUYERS BEWARE. Don't get caught like I did. Another sleazy Chinese company.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We know you preferred to return this order back for a full refund. As we state in our return policy, currently the order can only be returned to our warehouse in China. And customers will be responsible for the return postage incurred for non-quality products.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to make you feel satisfied. I had conducted new Ticket ID =21755421 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 16, 2020
Received my wedding dress weeks ago. Didn’t fit. Been trying for weeks to get an address to send the dress back. No one will give it to me. I keep getting the runaround even ask me to save it for a family member. Your customer service is pitiful.
This is Customer Service Supervisor from Lightinthebox. I’ve checked and regret to find that you did not tell the truth.
Actually we had sent you Return Address and Return Instructions in Ticket 21644325 on September 30th. We are afraid that you might not check that message carefully.
To avoid any confusion, I had conducted new Ticket ID =21755399 in our ticket center and will send you Return Address and Return Instructions again. please log in your light in the box account--go " personal center"--"my ticket" to check the details. You may also let us know if you have further question. Thank you for your cooperation.
Original Review: Oct. 15, 2020
This is the first time I write down a review from an online purchased product because I believe people should be aware of what they should expect if they decide to take the risk and buy something from this store. I live in Canada and I ordered a pair of shorts two months and this is the time that nothing has arrived to my place. I have emailed the company three times and the first time they would ask you to wait for more time, which I did just to be nice and understanding. But then nothing happened and I requested my money back. And still, they keep answering with emails asking for more time in different ways for a package that seems like it's never going to arrive, as if the customer request was completely ignored.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21755384 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 15, 2020
When I stumbled across this site, I was a little skeptical about the low prices on many of the items. I decided to buy the wife a couple things just to see if they're selling cheap garbage or not. Much to my surprise, it's not just cheap junk. The lingerie I got her not only looks great on her but, according to her, is pretty comfortable compared to some much more expensive things I've gotten for her in the past. Many times, items like the maid outfit I got her are cheap and made of itchy materials that make her enjoyment of them fleeting at best. Not the case here though, so far she has been pleasantly surprised by how well they fit and feel. Sizing can vary widely across different clothing types and styles so check the sizing on every item. However, for the most part, I have been pretty impressed with the quality of the items we have purchased so far.
One thing I am very happy with is the pair of stiletto heels, which I refer to as her hooker shoes, look amazing on her. Shipping can take a pretty long time so don't expect Amazon level efficiency and delivery times, but for the price, waiting a couple weeks isn't so bad. So far, we have been very happy with all of the items we've purchased here. I did order a sweatshirt and a tee-shirt for myself, and learned the hard way about double checking sizes. The tee-shirt was bigger than I expected, the sweatshirt, which I thought was the same size was way way too small. I ended up gifting it to my friends 10 year old.
Aside from that, I have very few complaints. If you're in the market for some nightwear for your significant other ranging from cute and comfy to full on skanky, this is a pretty good place to start. The pricing, considering the quality, is tough to beat especially if you compare to similar items from Fredericks or most other mainstream retailers. I highly recommend that you at least look and compare before buying elsewhere.
Reviewed Oct. 14, 2020
I really like the two boots I purchased from Lightinthebox. I will be a returning customer. I have marked a couple of favorites in my account just waiting to purchase. I'm just trying to look through all the shoes.
Reviewed Oct. 13, 2020
I have never been as happy with an internet company as I am with Lightinthebox.com. They have everything that you could ever want. It's almost unbelievable. Their products are the best of the best especially for someone like me who loves to buy those things that you don't see everywhere, but who has a tight budget. Then their prices are more than compatible with others, they just downright beat other companies out. After buying my son a pair of shoes there, now my nephew, who is a fashion plate, said purchase whatever I think he may like and he will reimburse me-sight unseen.
I am so happy that I have found a store, where I can afford to give people those beautiful gifts that I love to give so much. I can't finish this without addressing their delivery times - THEY'RE GREAT!!! I am used to waiting months for most of these Chinese internet stores (it just goes with the bargain prices), but lightinthebox is of a different caliber. Their deliveries take about a week. It's wonderful. Please try them, and you will be impressed too.
Reviewed Oct. 13, 2020
Excellent quality. Superb fit. The app and website are easy to use and navigate. They offer a tremendous selection of products. Customer reviews are helpful and you can see pictures of not only the products and models but also real customers who have made purchases. This real world view is helpful because not all of us can be underwear models and true fit pics help. I'll definitely be ordering from them again.
Updated review: Oct. 20, 2020
Kudos to LightInTheBox for quickly addressing this review and coming up with a solution to resolves all of my concerns. I understand that once they learned I'd been sent an adult size, not child size, they then couldn't guarantee that a child size could be acquired and sent by the time I needed it. So then my concern was not getting stuck with the bill for a product I can't use or it's shipping. They solved that, and I've been refunded my money. Excellent resolution!
Original Review: Oct. 13, 2020
I took a chance on a site I hadn't heard of, and I wish I hadn't. I'm hoping they might still make it right before Halloween, but I haven't heard back yet from the customer service ticket I filed. I ordered the children's kigurumi dragon animal onesie on a child's large size based on both the size chart on the product page and accompanying reviews. The size chart made it clear this was the right size for my 7-year-old. I ordered a month before Halloween but still paid for express shipping to ensure this would get here before Halloween despite Covid shipping delays.
The onesie arrived as early as promised, but it is an adult large. It fits me, not my 7-year-old. The tag has L/175-110b on it, which seems to correspond with Chinese sizes for a women's large or extra large. The product dimensions are much, much too large for a child and much larger than indicated in the size chart. If the company does respond to the ticket I filed, I'm afraid I'll be responsible for shipping to correct their error and that they won't send out the size I actually ordered until too late for Halloween. If that's the case, this was a total waste of money because I'll have paid for a product and express shipping but not have been able to get the correct product at the agreed-upon price or schedule.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I had conducted new Ticket ID =21727923 in our ticket center and will help you resolve the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Oct. 10, 2020
I am really disappointed with this site. They cancelled my order the day before the delivery without any notification. Just noticed that my orders tracking was gone upon checking it. And they said that the refund will take 40 days!!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We've checked and regret to tell you that the scheduled shipping company could not ship this order to your address. We also contacted other shipping companies, unfortunately none of them could ship this order due to the some reasons (such as shipping limits). As a result, we had to cancel your order and issued a full refund for you instead.
We had sent a cancellation notification Ticket 21712108 on October 10th. We are sorry that you did not notice it.
Our financial department had completed the full refund AED184.87 for you on 2020-10-10. The refund will be returned to your original paid credit card.
However, it will take a few more days for you to receive the refund since this is a transnational transaction. We feel sorry but we are unable to rush this progress. The time required to complete the refund is affected by your card-issuing institution’s policies and practices. While according to our experience, the refund will arrive to your account on next billing day. Please be kindly waiting.
I can also fully understand your concern in not receiving the refund. So I had conducted new Ticket ID =21720062 in our ticket center and provide you refund proof in 3 days. please log in your light in the box account--go " personal center"--"my ticket" to check it later. Thank you for your cooperation.
Reviewed Oct. 9, 2020
I ordered a cheap but nice looking wallpaper. LightInTheBox canceled the order pretending shipping problems. They kept my money and their instructions to get money back doesn’t correspond to reality. But I can order the same product again, now 75€ more expensive!!! This is scam!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please be advised we had returned the EUR42.14 store-credit to your Credit Account on our website. We had provided you instructions about how to "withdraw" this credit to your Card account. All other customers could withdraw their store-credits successfully by following up our instructions.
If you want to withdraw the credit to your Credit Card account, please try again to follow the steps below:
1. Go to this link :https://www.lightinthebox.com/index.php?main_page=store_credit
2. Click the "Withdraw" button, and then click the "Submit" button on the next page.
3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time :
https://www.lightinthebox.com/download/a576d3d0-6218-4337-afcc-c74e2a9743ef
I also had conducted new Ticket ID =21716635 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.
Reviewed Oct. 6, 2020
Just as I expected, I purchased a product from this company, with fine print lies for returns. The quality was mediocre, but the coat just happened to not work. If they were transparent, in their return policy, they would say, "we will have you ship your product to China, and it will likely cost you way more than the product itself, GOOD LUCK, GETTING YOUR MONEY!" Of course that isn't what it says.
When I decided to return my coat, I actually got a message that said, "It might be better for you to give the product to a friend or family member, as it is very expensive to ship back to China, and the shipping may cost more than the product." Where was that advice before? I believe this company is shady and surreptitious, and from these other reviews I'm reading, even if you send it back, they can always allege they didn't receive it, even if the tracking says it was delivered. I don't like untrustworthy places, if they are sneaky about this, what else might they be sneaky about? 2 THUMBS DOWN!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
Actually we clearly state the return address in our return policy. From our return policy link: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
You will be able to find the following statement, under "Return address & refunds":
【Return address: You will need to send your returning products to our warehouse in China. 】
Here is the reference link: https://www.lightinthebox.com/download/1168f5a7-2d1d-40a5-824c-e2985d0b18e2
We feel sorry that you did not notice that information before. But I personally can fully understand your disappointment and concern. In order to help you resolve the problem at the satisfactory degree, I applied for some SPECIAL solutions for your case.
I had conducted new Ticket ID =21695476 in our ticket center for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us which solution you prefer to take. Thank you for your cooperation.
Reviewed Oct. 4, 2020
Upon receiving the dress it did not fit. I started the return process by submitting a ticket 9/28/20. Since that time I've submitted pictures two different times totaling eleven pictures. The bust measures 3 inches smaller than the size 8 that I ordered and the waist is a quarter inch smaller. Simply put the dress doesn't fit, I ordered a stock size so that I could return it if it didn't fit. They continue to give me the run around. I want to return the dress and get a full refund. NEVER order from this website!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
As for your case, I had conducted new Ticket ID =21685419 in our ticket center and provide new solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Oct. 4, 2020
Purchased a cycling jersey, wrong one sent. Sizes are way off. Because I purchased item as a guest I could not contact them as there are no phone numbers anywhere on their site for customer service or an email unless you have a order number which as a guest you are not provided with. VERY frustrating. Do NOT do business with this company.
Dear customer,
Sorry for the concern. Please be noted an account was created automatically once the order was placed.
Your order #39702706 was placed under the account "alison.cobbs@juno.com". So you can use this account to log into our website to find your order and SUBMIT Ticket to contact Customer Service next time. You may click the "forget password" to reset your personal password if you forgot it.
Please refer to the following link to see how to contact Customer Service via submitting Ticket:https://www.lightinthebox.com/r/contact-us.html
To avoid any more hassles, we had conducted new Ticket ID =21685381 in our ticket center and help you investigate the case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information. We will help you resolve the problem with my greatest effort. Thank you for your cooperation.
Reviewed Oct. 1, 2020
Men's Daily Plus Size T-shirt, Graphic 3D Print, Short Sleeve Tops, Streetwear, Exaggerated Round Neck, White Purple Red / Summer #07204921 in Royal Blue. I am extremely disappointed with this t-shirt, it is nothing like the one shown in the picture. It's not even worth the shipping, I won't return it because is not worth it, they have the customer pay for return shipping, plus the $5.88 in shipping. I paid already but I will make sure my review and pictures will show in Google Reviews, Yelp, Better Business Bureau, etc. for people to see how deceptive your products are.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the item doesn’t meet your satisfaction. In previous ticket 21667382, actually we did not see if our T-shirt had any quality problem. We thought the T-shirt was just not at your liking. Since it would be costly to return the product, we suggested you to keep the order with a discount. And you accepted our offer. We are sorry that actually you were unsatisfied with our solution.
Next time, if you were unsatisfied with our solution, please just let us know as soon as possible. We'd like to help you investigate the case further and we will try to find a better solution for you.
As for your case, I had conducted new Ticket ID =21685347 in our ticket center and will check your problem again. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. I will help you resolve the problem with my greatest effort. Thank you for your cooperation.
Reviewed Sept. 29, 2020
I have been shopping with this company for couple months. I'm glad I have stumbled across LightInTheBox. I have shopped and received orders. My orders I paid for was received as shown on page. Also they have good timely shipping. As well they give you good progress on your shipping items. I recommend this site to all people, has a little bit of everything, pets, household, jewelry, gadgets, clothes, etc... I am pleased and satisfied with LightInTheBox. Thanks.
Reviewed Sept. 28, 2020
I purchased a pair of shoes. Was told they'd be here in time for an out of state wedding. But they weren't. Tried to return but got a professionally written email that was so full of snobbery that made me fuming mad. They said I would have to send it at my cost to a Chinese warehouse. What?! Yikes! Doesn't sound trustworthy to me. Anyway, I'm sticking to Amazon. They back their products and have an excellent return/exchange policy.
Dear customer,
We are regret to hear that you want to return this order. But please be noted your order was NOT delayed.
We stated on the product page the processing time before shipment was 2-5 business days. We also stated at the checkout page that the shipping time was 4-7 business days. So your order was not delayed when it was placed on Sep 17th and delivered on Sep 26th. We appreciate your understanding in advance.
Based on our policy, customers need to be responsible for the return postage incurred for the return of non-quality products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you out of this hassle. I had conducted new Ticket ID =21685303 in our ticket center and provide some Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Updated review: Oct. 7, 2020
They were quick to reach out to try to resolve the issue. Reached an equitable agreement.
Original Review: Sept. 27, 2020
The pictures of the 3D hoodies on the site look amazing. The products not so much. The colors are not vibrant and a 2D effect is all that shows. No eye popping, in-your-face graphics as shown on the site. While the quality of the sewing is average, they used white thread to sew a black background, so if the seams get stretched, you'll see it loud and clear. The one hoodie that has a flower print and was not a 3D, is simply terrible. The print is fuzzy and not well defined. I bought these as gifts and will NOT be giving them. I'll donate them to the local charity. My apologies to the people that end up with them.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the order doesn’t meet your satisfaction. We would like to help you check what caused the problems. Once we confirm we made any mistake, we will take full responsibility of it.
As for your case, would you please consider to send us some pictures of the problems, before you donate the clothes?
I had conducted new Ticket ID =21652185 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information for checking at your earlier convenience. Thank you for your cooperation.
Reviewed Sept. 24, 2020
Updated on 10/21/2020: Order from Sep 7, 2020, not delivered yet (as of Oct 21, 2020). After a few e-mails, the company offered a discount which has been credited to my account within 10 days, but I haven't received my order yet. The latest e-mail dated 10/10/2020 claimed the order was shipped. It is Oct 21, and I still don't have it.
Original: My order was confirmed on the 7th of Sep 2020. Payment confirmed and money taken from my account on the 6th of Sep. The site states: Shipping Method: Priority Line (5 - 8 business days). I have checked with the company the status of my order on the 15th and they responded very quickly (e-mails), but it looks like this shipping timeline starts from the day your order is 'processed' (whatever that means). Mine hasn't been processed yet (as of 24th Sep). Just checked my delivery status now and it says: Processing Estimated shipping date: September 23, 2020 (Partially delayed). I am yet to see when/if it will be delivered. I'll return to these reviews and will let you all know.
Dear customer,
We sincerely apologize for the problem. We are delighted to help.
First of all, we would like to let you understand that 5-8 business days is for shipping only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. So your order could not be shipped as soon as it was placed.
However, we regret to tell you that your order will be delayed due to the unexpected high demand of the dress. We have contacted our supplier and asked them to prioritize your order.
Would you please be kindly waiting for the order a few more days? If you can keep this order, we'd like to apply for a compensation for you.
Our supervisor had conducted new Ticket ID =21648878 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 23, 2020
THE ISSUE: I placed an order on 09/16/2020 for three pairs of shoes. I paid for economy air 4-7 business days, the estimated delivery date, 09/23/2020. Today is 09/23/2020 and they have not shipped due to a "delay". HOW I FEEL: I decided to give this site a chance to save money, but the savings isn't worth the trouble. They should not allow customers to purchase something they do not have stock in. I sense incompetence! I cannot stand false advertising, and people/ companies that are dishonest. TWO WORDS: NO HONOR!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, please allow me to explain the processing time for this order. Please kindly note 4-7 business days is only for shipping, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. We state the processing time for each product on the product pages, which you might not notice when you placed this order. But we highly appreciate your kind understanding for this processing time.
However, now we regret to find that your order will be slightly delayed due to the unexpected high demand. We apologize for the inconvenience caused. We have asked the supplier to prioritize the processing.
Would you please be kindly waiting for a little longer? We will try to get the order shipped as soon as possible. And we also would like to compensate for your patience waiting.
I had conducted new Ticket ID =21634903 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 23, 2020
I’ve purchased a cycle jacket from them, it was too small. I sent it back for a refund and they’re not willing to refund me the money and they have kept the jacket. I would never buy anything from them. It was the worst experienced.
This is Customer Service Supervisor from Lightinthebox. I will help you check the case.
Please be noted we will process the refund/replacement after we receive the return package. After checking, we have not received the return parcel yet. This is why we have not refunded you.
We also tried to track your package online, but it shows the tracking number "LK10116114AU" you provided could not be found:
https://auspost.com.au/mypost/track/#/search
Could you please double check this tracking number? If you confirm your package had been delivered to us, please send us a screenshot to show it. We will then investigate your case further with our warehouse.
I had conducted new Ticket ID =21630751 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to keep in touch with us. Thank you for your cooperation.
Reviewed Sept. 20, 2020
Dealing with Light in the Box has not been a good experience at all!! 2 month delay on order, very difficult to contact and any contact was via an email 'thanking me for my understanding'.... Very, very frustrating and I have learnt a lesson in dealing with companies that have NO physical presence in this State/Country..... It's not worth the 'so called' saving you think you may be getting.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21618141 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 18, 2020
Quite simply the customer service is the worst I have ever experienced. I received one order & was very satisfied, as a result I placed a second order. In the subsequent order was a defective item & I have been seeking a replacement ever since. The company inform you that they check every 'nook & cranny' of items that are dispatched. Obviously they don't, - the shorts I purchased had a hole in the pocket & the stitching was coming undone.
I have sent 9 emails including photographs, order confirmation, proof of delivery & even a link to the review of the shorts on their website. The latest response is that 'I am wrong' (ha, isn't the customer always right !?) & that the delivery was made on the 14/07. I really don't understand how that could be true as I didn't place the order until the 16/07 & it took 4 weeks to arrive. I have probably spent more time & effort communicating with this company than the value of the product & am no closer to a resolution. I am bitterly disappointed & really thought I'd get a "certainly sir, a new pair has been dispatched" sort of email. Alas no.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
I realized the representative did not handle your case correctly. She did not realize that you referred to the second order. She thought you referred to your first order, so rejected your return request. It was her fault. I will criticize her strictly. I will also give her more training, in order to avoid the same mistake again.
We will take full responsibility for any quality problem. As for your case, I had conducted new Ticket ID =21615026 in our ticket center and help you resolve the problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 17, 2020
I would give this company negative stars if I could. I ordered 3 shirts on July 27. It is now September 17 and the shirts haven’t made it out of China. They have been returned to the shipping centre three times for security reasons. I contacted customer service and requested a refund. They won’t refer the matter to their logistics department until October 6.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We've checked with shipping company and they confirm the package had been shipped out successfully this time. The package will be delivered in the next month. This was why we could not issue a full refund for you now.
But I truly value you as our customer. So I had conducted new Ticket ID =21614993 in our ticket center and provide new Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Sept. 15, 2020
I purchased some cushions on Friday from LightInTheBox. On the weekend, I ended up finding some local ones I liked better, so I contacted customer service via their webpage on Monday morning to get a full refund and cancel the order- and was offered half off my shipping only!!!! Granted it’s only Tuesday today, but I'm afraid they will ship it and say it’s too late to cancel and refund. Awful customer service. No phone number to call either for peace of mind that it’s handled.
This is Customer Service Supervisor from Lightinthebox. I am sorry that you totally misunderstood us.
We did not say we would not cancel the order or issue you full refund. We indeed hoped that you could consider to keep the order. So we held the order and offered a NEW discount (half shipping fee) to suggest you keep the order. But if you did not like to cancel the order, we are still willing to help you cancel it.
We have cancelled this order as you requested. We will arrange the full refund CAD111.89 for you immediately.
I had conducted new Ticket ID =21596267 in our ticket center and provide you refund details. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Sept. 15, 2020
I ordered a navy blue shrug. It arrived in a teal color. When I went to return it, they claimed it was 'custom made' in a 'custom size' (I ordered a navy blue which was not stated as custom color, and ordered a size small, which is hardly 'custom'). Nowhere on the site does it say that this item was not returnable or that it was custom made. This is the most deceptive website I have ever had the misfortune of ordering from. STAY AWAY FROM THIS VENDOR!!
Dear customer,
We've double checked and below is your original order details:
【S65521960001S 3/4 Length Sleeve Shrugs Satin Wedding / Party / Evening Women's Wrap / Bolero With Draping / Solid Color:Ink Blue| Wrap Size:4|]】
You can see the original order you picked was "Ink Blue", not navy blue. You can also find this information in your account. So we did not ship you wrong color product. We are afraid that you might pick wrong color by accident.
Please be noted that all our wraps are Made-To-Order items. It does not mean the wrap was made per your own measurements. It means that we did NOT have this wrap in stock and we had to ask our tailors to make a NEW wrap for you once this order was placed.
Based on our policy, we are unable to accept return for non-quality products: https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
But we truly value you as our customer. Our supervisor had conducted new Ticket ID =21596195 in our ticket center and provide SPECIAL solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Reviewed Sept. 15, 2020
Hi myself Nadeem S M, The customer service don't have any reply on this cancellation. I ask them to send me a mail for the confirmation of cancellation many times and to let me know when I will get my full refund of 613 dirhams for the order: **. The query stated on September 11. Today it is 15. I don't see any response. I hope this message makes sense to you and hopefully I get a response as soon as possible. With regards Nadeem.
Dear customer,
We apologize for the concern. We have cancelled your order and will arrange the full refund AED613.79 to your store-credit account immediately.
The refund will be deposited into your lightinthebox website account within 1-2 days, you can find it from https://gw.lightinthebox.com/index.php?main_page=store_credit, and use it to pay for a new order directly.
If you need to refund to your original card/bank account, please submit a “withdraw" request according to the guide: http://www.lightinthebox.com/knowledge-base/c1295/a3494.html
Your kindly understanding and cooperation are highly appreciated.
Updated review: Sept. 17, 2020
After a week of going in circles someone competent finally reached out to me and assured me it’ll be resolved. That being said I’ll adjust my review one last time when it’s finally a case closed. I’ve bumped it up to two stars simply because the manager that reached out to me took control of the situation in one email instead of wasting my time with back and forth corespondents.
Original Review: Sept. 15, 2020
A week ago I ordered a pair of ski pants and it’s been a nightmare since. I made a mistake while typing in the postal code and noticed it the second after I hit confirm order. I tried to cancel the order but there’s no option for that. I sent out an email right away asking to have this resolved and received a response at 1:05 am, every exchange I’ve had from them has been one email a day sent to me at 1:05, it doesn’t matter how quickly I reply, I don’t get a reply until 1:05 in the morning and I have yet to get a reply that answers any questions I may have. It’s been frustrating to say the least. So while I had ample time to cancel the order and place it again as to avoid it getting lost, they completely ignored any requests I sent, only to start contacting me after the item has shipped. Not only will I never use this site again, I also won’t stop until something gets resolved.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the shipping address of the original package was not changed to the correct one before the shipment occurred. It was our fault. We will take full responsibility of this problem. We do really hope if you can give us another chance to help you.
I had conducted new Ticket ID =21595732 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 15, 2020
The 4 shirts I ordered took over 2 months to arrive. NONE of them came even close to resembling the original pictures as advertised. Additionally, they were nowhere near the size ordered according to their sizing charts. I ordered 2X shirts, one was actually labeled as a 4X (shockingly enough) but was not large enough to even be a 2X shirt according to their sizing chart!!! EXTREMELY POOR QUALITY. They clearly don't follow their own return policy which is convoluted and very much written in their favor. Initially, they offered only a small refund which they kept increasing after each email complaint to their so-called supervisors. They absolutely refused to refund my money unless I returned the shirts (which I was happy to do) as long as they pay the shipping costs.
I explained that I didn't feel that it was fair of them to expect me to pay the return shipping given that the reason for the error was entirely THEIR FAULT!!! Eventually, they said they would refund the shipping costs (after telling me that the cost for shipping would exceed the costs of the order which makes no sense at all), however further warned me that they required that if the product doesn't arrive that I would lose both my refund and the shipping costs. After countless emails requesting a refund, I finally gave up.
Why should I trust a company to refund my purchase and shipping costs given their EXCEPTIONALLY poor product and seemingly absent quality control. It didn't seem rational to me that they were demanding the product to be returned and were willing to pay the shipping costs that would exceed the cost of the product. Seemed more likely that they wanted the shirts back for reselling but couldn't help but wonder if they would "disappear" and I would lose the shipping costs too. The volume of email communication and the content of the communication could only be characterized as ABSURD!!! I'm actually amazed they have somehow earned even a 2-star overall rating, they certainly are NOT worth it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
We are really sorry the 4 shirts don't meet your satisfaction. We had verified our problem. We promise to take full responsibility for all the unqualified products. Please don't be worried.
But we are afraid that you misunderstood us. We did not mean we would not issue you refund product price or shipping fee if the product did not arrive. We just need your kind cooperation to use the postal service return the order back to our warehouse. Normally the package will arrive smoothly if you return it via post office. Your returned package can can help seek the compensation from the suppliers for you. And usually the return postage can be refunded as long as you send us a Return Receipt. We appreciate your kind understanding to our policies.
We apologize for bringing you misunderstanding and nervous. We think it might because our previous representative did not describe the solutions in details. We sincerely apologize again for the inconvenience caused. We will improve our service to avoid this problem happens again. But we will be appreciated if you understand us now.
I can fully understand your disappointment. I do really want to make you feel satisfied. So I'd like to offer a quicker solution for your case:
I will apply for a FULL refund of the rest order price for you at once. And to save your time and energy, there’s no need for you to ship the items back this time.
The refund will be returned to your Paypal account within 3-5 days. Please keep this in mind when checking your PayPal account.
I thank you again for your patience and support. If you have further question, please contact us again via Ticket 21591001. I will try our best to help you resolve all the problems. Thank you for your cooperation.
Updated review: Sept. 14, 2020
The company followed up and provided a refund for the defective product.
Original Review: Sept. 13, 2020
I ordered a number of bicycle products. Most of the products were as described - back lights, front bar bag - all okay. My complaint and dissatisfaction relates to the time it took to get the products and the response they gave me to a defective product. The most expensive product was a bike bag (FJQXZ Bike Panniers Bag Bike Rack Bag Large Capacity Waterproof Adjustable Size Bike Bag Nylon Bicycle Bag Cycle Bag), which literally shredded where the strap meets the bag after the first use in which I put nothing in the bag.
I had only strapped it on for use in the future. When I got back from a 30 minute road ride, the bag was falling off. I looked at it and the strap had shredded at the base where it meets the bag - so no accidentally rubbing against a tire or anything, it was on the road, so no crazy or harsh riding conditions, weather was beautiful. An absolutely defective product. In response to my complaint after waiting 1.5 months for the products to arrive in the first place and spending $30 on the bag, they said they would give me $8.18 off my next order. What a joke. There's nothing I can do about it; that's what I get for dealing with a company overseas. I won't ever order anything from them again.
Dear customer,
We apologize for the inconvenience caused by the unqualified product.
Please be noted usually we we need your kind cooperation to return the bag back at our expense firstly. And we can only issue you full refund after we receive the return package. We thought it would take a long time to return it, which was why we suggested you to keep it with a discount.
But then we realized that you did not like to keep the bag. In order to help you resolve the problem in a quickly manner, we applied for a SPECIAL offer for you:
We have arranged a full refund USD 27.8 for you already. The refund will be returned to your Paypal account within 3-4 days. And to save your time, there is NO need for you to return the defective bag this time.
Next time, we expect you can be more patient in communicating with us. We are always trying our best to find the proper solution for you. Your kindly understanding and cooperation are highly appreciated.
Reviewed Sept. 10, 2020
I was very impressed by the selection of cycling clothing on this site - but BEWARE!!!! The sizes are made for AS, not US, and the US sizes are about three sizes off. I wear a US 4-6, and even the Large cycling shirts are too small and impossible to return. I purchased several cycling shirts in my first purchase and then went up a size and they still do not fit. When I tried to return them, they said the postage to send them back to China would be more than I paid $170 and $370 in cycling clothes, and that I should try to sell them online to try to get my money back, or they would offer me 10% back in a refund or a 20% discount on my next order. So, I am out $540 of cycling clothes that would not fit a 10 year old! Horrible experience, and I would rate them a -5 if I could.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
As for your case, please be advised that all our items are made based on our own size chart. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick 1 or 2 size larger without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21581917 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 16, 2020
I recently submitted a 1-star review of LightInTheBox for their deceptive trade practices when it comes to returns. Almost instantly afterwards I received a proposed settlement from the company that was significantly better than their previous offer. Since they showed goodwill to work with me after my review, I decided to return the favor and re-write my review and give them THREE stars instead of one. Why only three stars? Firstly, the settlement is still much worse than if I were simply allowed to ship back the item to their distribution warehouse in New York. Secondly, it is too bad that it takes a bad review to receive a decent response. But at least now we are both better off than when this started. Hopefully, LightInTheBox will reconsider their return policy in the future. My guess is that they would be much better off in the long run if they did.
Original Review: Sept. 10, 2020
I ordered a bicycle seat from Lightinthebox for $40+ which was very uncomfortable. I immediately contacted the company and requested a return and refund. They told me that I would have to ship it back to China which would be very expensive, so instead they suggested that I keep the seat and offered me a $8 refund... I asked them to point out where it states that the item has to be shipped back to CHINA, since the item was shipped from New York. There is no China reference in their return policy. I pointed out that this seems like a deceptive trade practice and asked that we settle this another way, I gave them three options, but they refused.
My conclusion is that this company uses the fuzzy return policy as a tool to wear out their disgruntled customers (and there seems to be many, many of them at this point). it's a shame that a publicly traded company is allowed to operate in this manner. My recommendation to my fellow consumers is: DO NOT EVEN CONSIDER DOING BUSINESS WITH LIGHTINTHEBOX. THE CHEAP COMES OUT VERY EXPENSIVE! Buy from a business that honors American rules and trade practices. You have been warned. Ignore this advice at your own peril.
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you wanted to return this order.
Please be noted firstly that we clearly state in our Return Policy that all the orders need to be returned to our warehouse in China. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Your order was shipped from our Chinese warehouse. When it arrived in US, it was transferred to USPS and USPS re-labelled the package. This was why you saw a US address on the package. That is the warehouse of the shipping company, not our return warehouse. Hope you understand it.
But as I truly value you as our customer, I had conducted new Ticket ID =21581886 in our ticket center and provide some new Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 7, 2020
Ordered 3 items nearly 3 months ago, none have arrived. Have contacted the company three times and have been told package sent, and I need to prove package did not arrive??? Tracking number does not work.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences it may have caused.
Your package might be delayed due to the busy schedule of the shipping company. After checking, your package is still on the way to Canada. You can find the valid tracking link from below link:
https://t.17track.net/en#nums=RV472740458CN&fc=03013
We have asked the courier to prioritize the order delivery. So we would appreciate if you can wait for this package a few more days. As a token of apology, we'll also apply for a kind of compensation for you. Is that fine with you?
I had conducted new Ticket ID =21558021 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Sept. 6, 2020
This place ties for 1st in the list of HORRIBLE purchasing experiences I've had! TL:DR - They completely ignored my "hold order" request, and refused to ever make it right, despite a MONTH of communication on first email, and then Facebook. I found them when they had a promotion going on, 20/30/40% off, for orders of 2/3/4 shirts. I found 4 shirts I quite liked, but was unfamiliar with their sizing scheme. I could also find no way to contact them, short of placing an order. So I ordered 1 shirt, with the intent to have them hold the order while I work with them to figure out the sizing. When I placed the order, there was a link provided for those who wanted to change their order. I clicked that link, and began with "PLEASE HOLD THIS ORDER" and proceeded to tell them I needed help.
The next day, I come home from work to find an email saying it'd been shipped, and another one in reply to my hold request, saying that it was too late. I thought, ok, well maybe they are short on staff. If they'll work with me on sizing, and only charge me what I would've paid if I'd been able to order it all together, then I'll be happy. Over the course of the next week or so, I gradually realized that was NOT how this was likely to play out. First they directed me to the sizing chart I had ALREADY mentioned in the initial request as having been confusing. Then they offered to refund the shipping. Never mind that I was still eager to do further business with them at this point, and had not even mentioned a refund, this was their idea of a solution.
At this point, I begin to think maybe someone just doesn't want to do their job, and I should contact another department, so I find their Facebook page, and message them. If you guessed I'd get more of the same, you're right. More wondering if they're really reading anything I type, more pathetic offers of refunding barely anything, and more ignoring any and all direct questions. I STILL don't know how to use their sizing chart! Why a business would be so flatly disinterested in getting more money, from an initially forgiving and eager customer, is far beyond me.
Dear customer,
First of all, we sincerely apologize for all the inconveniences brought by this shopping experience to you.
We knew it was our fault not to handle your initial "hold order" request. We did want to resolve the problem. On August 6th, we issued full refund USD13.45 (not only the shipping fee) you paid back to your Paypal account, without asking you to return the order back. Did you receive the full refund? If not, please let us know so we can further check it for you.
Please also be noted we provide corresponding size chart on each product page. When you want to order clothes next time, please measure yourself first and refer to the corresponding size chart to decide which size to take.
We also realized that you were unsatisfied with the previous customer service you received. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers.
We do really want to do something to save you as our customer. If there is anything we can do for you, please let us know. We will take all our efforts to help you.
Thank you for your understanding and cooperation in advance.
Updated review: Sept. 19, 2020
I previously wrote a review on this company and a couple of days later customer service reached back out to me and without asking a question credited back all my charges and without sending the faulty part back. I understand there are cases where some quality checks may fall through the cracks but they handled this quickly, easily and regardless of other reviews the customer service for Lightinthebox.com did a stellar job at resolving my issues.. I highly recommend this seller moving forward and will purchase from them myself in the future.
Original Review: Sept. 5, 2020
I purchased a adapter for a Macbook Pro (2019) that connects with a C plug but has several different devices you can plug into it and use since Mac is limited with this model when plugins are involved. It reads SD Cards Different sizes, HDMI,USB connections, Audio, 1 additional C plug, three USB and one Cat5 Cable inlet.. It doesn't work. The day I ordered, 5 minutes or less after I canceled the order but they told me it had already shipped. NO WAY did they have that ready to ship in less than 5 minutes. I seen all the other reviews and had a bad feeling about this. I wrote customer service a couple of weeks ago and finally got a email back asking me to make a video of it not working??? Ridiculous, how about you crediting my card and sending me a RMA?? I took a screenshot of the error saying that is not compatible and will contact my payment source Tuesday after the Labor Day holiday...I'll update then...
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the adapter is not working properly and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us once more chance to resolve this problem.
I had conducted new Ticket ID =21551011 in our ticket center and will resolve your problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 16, 2020
Still no available tickets or communication when I log in. However, since reviewing them here, they have refunded my money, which I appreciate, but it shouldn't be this hard. I have never had this much difficulty returning something that was not the company's fault or my fault that the case did not work out. It simply didn't fit due to changes by my cellphone service to the model of phone that I bought. It should have been a quick, easy transaction instead of the many months that it took.
Original Review: Sept. 4, 2020
I ordered a cell phone case for my new 1+ cell phone. I did an internet search for cases that would fit my phone and ordered as a guest on the website. There weren't a lot of options for my phone. I did not create an account and did not download their app. I never received any tracking information or confirmation in my email but I did get the case faster than I expected. There was no company name on the outside of the envelope and no paperwork inside. Just the cell phone case. I immediately tried the case on my phone and none of the buttons on the sides line up with the holes in the case. I found out that my wireless company actually moves the buttons down so that you have to buy the expensive cases from them.
I got an email from Light in the Box with an order number after I received my case and used the number to email and ask how to return the case. I was told I had to sign in and go to my orders and there would be a ticket. I downloaded the app but it does not show any orders or tickets giving me no availability to request a return and refund. They want pictures so I sent a picture of the case and the packaging. They came back and said they needed a picture of the problem. Unfortunately I can't take a picture of the problem with my phone when I don't have another phone to take the picture with and the phone won't work with all of the buttons pressed by the case. I have gone back and forth with them since July and still have no answer, no return information and no refund. I will not order from or recommend this company ever again.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for all the inconveniences caused by the unqualified product. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21550989 in our ticket center and provide a NEW solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: Sept. 9, 2020
I’ve received no assurance that this problem could not occur again.
I have upgraded the star rating from 1 to 3 stars.
Original Review: Sept. 1, 2020
I tried them once and purchased several cheap clothing items. This was despite reading the bad reviews… the chance of cheap, value-for-money buys was too tempting for me. They were delivered more than a month later in 2 separate deliveries from China. Some items were not what was ordered. Some items had no tags suggesting they may be someone else’s returns. Then the bizarre email exchange… I sent photos, did everything that was asked of me and was very polite but they closed the ticket with no refund. The emails from Alex/Alexandru suggested that the person doesn’t actually exist or doesn’t understand English or doesn’t understand how to run a business. I’ve spent more time on this that the items are worth. This was my one and only purchase from them. Don’t waste your time and money. AVOID.
This is Customer Service Supervisor from Lightinthebox. I've checked your previous ticket and I am afraid that you misunderstood us.
We are delighted to help you resolve the problems. But we need to verify the problems with 3 products firstly. You only sent us photo for one product, not for other 2 products. So we still need your cooperation to send us more information in helping us check what caused the problems of other 2 products. Hope you understand it.
Once we confirm the 3 products were made incorrectly, we will help you return them back for full refund at our expense. Please don't be worried.
I had conducted new Ticket ID =21528791 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 31, 2020
They do not tell you that you will need your items to be cleared by customs and additional shipping with ground handling fees. The shipping and handling fees exceeded my $150.00 that I paid for the Golf shirts. They will not refund or respond to you. BEWARE OF THESE CHINESE SCAMS.
This is Customer Service Supervisor from Lightinthebox. I've checked your whole case and regret to find that you got some misunderstandings and did not tell the truth.
Please be noted all the extra fees you were asked to pay were "Tax Fees". They were NOT charged by us, but by your local Customs.
Please kindly note that usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we state this information on our website in following link.http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
In July, we were notified by DHL that you did not like to pay the tax fee and rejected the package. We conducted Ticket 21251268 and suggested you to pick up the package as soon as possible. We also told if the rejected package was not claimed before deadline, it would be destroyed by your local Customs instead of returning to us.
However, we did not receive your reply until now. And finally we regret to find that you did not claim the package back as we suggested. Now your package had been destroyed by your local Customs.
According to our policy, usually we could not issue any refund for this abandoned package. But I truly value you as our customer and want to help you, so I had conducted new Ticket ID =21528733 in our ticket center and will apply for SPECIAL solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Reviewed Aug. 28, 2020
I paid for the 5-8 business days and it’s been more that 10 days and I still don’t have it. I thought I could trust this site. I just want my phone case. If I have to then I will want a refund but otherwise I want my phone case.
This is Customer Service Supervisor from Lightinthebox. I regret to find that you misunderstood the shipping time of your order.
Please note because the shipping method you chose for this order was Postal Expedited. It usually takes 7-13 business days (9-19 calendar days) for the package to arrive in Canada. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. We guess you might haven't noticed this so you're inquiring about your order.
Your order was shipped via ePacket-track-Baotongda on 2020-08-19, with the tracking number LZ261769509CN. You shall receive the package by 2020-09-07, which is 19th days of shipping.
Tracking link: https://t.17track.net/en#nums=LZ261769509CN&fc=03013
I also had conducted new Ticket ID =21521608 in our ticket center to follow up your case. If you don't receive the order by Sep 7th, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. We will then help you investigate the case further. Thank you for your cooperation.
Original Review: Aug. 18, 2020
Updated on 8/24/2020: I had done a prior review where I was upset about the wrong size jersey that they sent and wanted me to pay to return it. After a very confusing email exchange they are sending me a XL jersey of the style I ordered for free. I originally ordered a large, but it said US S and AS L on the jersey, so it was way too small. I think they just grabbed the wrong jersey when they picked the order, and would have preferred the L, but they seemed to think I should have a loose fit and sent the XL when I sent them my personal measurements. They did not request the wrong size jersey back, so I gave it away. I'm satisfied overall, but not thrilled.
Original review: I ordered 2 bike jerseys from them. They came in 11 days and the quality was good, but they sent one small when I ordered a large. The other one was the correct size. They said I had to pay for shipping myself if I wanted to return it even though it was their mistake, not mine. They offered a $5 credit if I kept it (with no refund), but it was not obvious how I would get the credit if I kept the wrong jersey. I will never order from them again. I have no confidence that I would get the right size the next time either.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that one of your Jerseys does not fit. We will help you further check this problem. Once we confirm we made a mistake, we will take full responsibility. We will help you return the wrong product back for a replacement at our expense.
I had conducted new Ticket ID =21474373 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 18, 2020
We ordered hand sanitisers end of May, and paid immediately. We waited for WEEKS, requested feedback from this company and nothing arrived. As the items were urgently needed we decided to get other hand sanitisers. We then asked to cancel the order and request a refund. They are now refusing to give us our refund. Todays date is 18 August and still nothing has arrived and we have been given NO REFUND. Yet this morning I get emails indicating the items have been shipped???? We have on many occasions requested the refund and still nothing. The service is TERRIBLE and I wish we could take this matter further. R8k lost and still only lies. Don't buy from Light in the Box and if you do know they will NOT give you a refund. VERY DISAPPOINTED CUSTOMER.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, we sincerely apologize for making you feel confused. We sent you emails on today's morning just to tell you that the "Local Inquiry Numbers" of your packages have been updated in our system. It does not mean the packages were only shipped today. We appreciate your understanding in advance.
We sincerely apologize again for the shipping delay and all the inconveniences caused. Your packages were delayed due to the busy schedule of the shipping company. After checking with the shipping company, we were informed that your packages were not lost. They are still on the way to your address and will be delivered in a few weeks.
Please be kindly advised that usually we could not issue you full refund now since all the packages are still in the transit. If you no longer need the order, normally we need you to refuse the packages firstly. And we will issue you full refund after we receive the returned packages.
But I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21474583 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 17, 2020
I ordered 3 bike jerseys and 1 pair of bike shorts, but after 30+ days, there was still no info/details on if the products were shipped. Reached out to customer service and they said that they would give me back 50% of the shipping fee if I am willing to wait. I refused and asked for a refund. The ticket was closed and no refund was provided. I don't know how they got so many good reviews!?!
Dear customer,
We sincerely apologize for the inconvenience caused by this delayed order. We had cancelled this order as you requested.
We would like to issue a full refund for you. While then we were informed by our Financial Dept. that you already asked a chargeback of your payment. We're sorry to tell you that we're unable to process any refund to you now since your Credit Card Company is reviewing this dispute. Please kindly note that though how much we want to help you to provide you a refund, the Credit Card Company will not allow us to do that.
In this situation, please wait for the result of this reviewing, if your Credit Card Company decides you win this dispute, you’ll receive the FULL refund USD86.29. So please be kindly waiting for the result. We’re really sorry that we’re unable to help you now. Please contact your Credit Card Company if you have further question.
Your kindly understanding and cooperation are highly appreciated.
Original Review: Aug. 14, 2020
Your products will never arrive. Customer services is a short message box. You will get no reaction whatsoever. And your money is gone. I strongly recommend to buy your stuff on another site. I have been waiting for three months. Complains further. And still nowhere.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID = ** in our ticket center and will help you resolve the problem in a more professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 12, 2020
The above item consisted of a host light with a separate wireless sender. The two did not connect even after several tries and change of battery. I contacted customer services and all they said I must send a video of the item, which is daft as it is the wireless that is faulty-plus I do not have a smart phone so cannot send video. I have E-mailed several times and I get the same stupid message back. I now want a total refund! What an unhelpful company. I regret ever using them. Graham **.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the product is not working and all the inconveniences caused. We will take full responsibility for it. Please don't be worried.
As for your case, I had conducted new Ticket ID =21459485 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 12, 2020
I found a dress on their website, no special order, just picked from the sizes that were offered. Received the dress about one month later, it's too small. Can't even zip it up. Contacted customer service, they said I can't return it because it was "MADE TO ORDER". I never sent my measurements, just picked from what was offered and it's too small. I would have never ordered anything from their website if I knew I couldn't return it. I order things all the time, especially with COVID, and return if I'm not happy. Well I'm not happy and they don't care. So this review is to let them know they need to change their business practices and accept all returns. I will NEVER buy anything from this company again.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you got a misunderstanding. Please let me explain.
As mentioned that your dress was Made-To-order, it did not mean the dress was made per your own measurements. It means that we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW dress for you, according to the standard size chart. We appreciate your kind understanding in advance.
Based on our policy, usually we are unable to accept return/exchange request for non quality Made-To-order products. You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21445456 in our ticket center and provide Special solutions for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 10, 2020
I ordered a product from the website and my credit card was charged right away. 30 days later I submitted a ticket saying my product had not arrived. I was assured it would arrive within the next 30 days. 35 days later I submitted a second ticket saying my product still had not arrived and requesting the company to cancel my order and issue me a refund. I was given tracking information that had not been updated in 6 weeks and told to wait longer.
I waited another two weeks and then demanded my refund. The company told me that a) it had been longer than 90 days (false) and therefore they could no longer track the package (even though I had been complaining for 2.5 months already) and b) that if I wanted a refund I had to follow up with my local post office using a tracking number they gave me and get proof that my package never arrived. I followed up with my local post office and there was no record of that tracking number in their system at all. Luckily my bank has resolved this issue for me. NEVER, I repeat, NEVER buy from this company.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We will take full responsibility of this problem. We do expect you may give us another chance to resolve this problem.
I had conducted new Ticket ID =21434991 in our ticket center and will help you fix up the problem in a professional way. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 9, 2020
A horrific experience! I purchased an alarm clock that was supposed to arrive within 5-7 days. So far, 7 weeks have passed and I still haven't received it, nor a satisfactory response or reimbursement. A scam! Beware!!
This is Customer Service Supervisor from Lightinthebox.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. We promise to take full responsibility of our problem. We do really hope you can give us one more chance to resolve the problem.
I had conducted new Ticket ID =21430328 in our ticket center and will help you resolve the problem in a quickly manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 9, 2020
I ordered a blue and black tracksuit and a green and black tracksuit on 30 April 2020 but received 2 blue and white tracksuits in June 2020. LightInTheBox advised me to send them back. I did, in June 2020 and received notice they had been delivered to Lightinthebox in June 2020, but Lightinthebox has not refunded me the AU$88 and will not respond to my emails.
This is Customer Service Supervisor from Lightinthebox.
We feel sorry but we did not receive any contact message from you. This was why we could not reply to you. We are afraid that you might contact us via incorrect way. Next time, please log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service:https://www.lightinthebox.com/r/contact-us.html
After checking, we have not received the return parcel yet. But we'd like to help you check it further as long as you send us the information about return parcel. We will help you resolve the problem with our greatest effort. Please don't be worried.
I had conducted new Ticket ID =21430576 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to provide the information as requested. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed Aug. 6, 2020
Ordered my products on the 27th of July totaling $108. Payment cleared my bank and PayPal on the 29th still has not been prepared or shipped. Customer service has been slow and unhelpful even after supplying proof of payment. Will not shop there again. Avoid!!!
Dear customer,
We received and confirmed your payment for this order on 2020-08-06. Your order is currently in the processing phase and will be shipped out no later than 2020-08-11 using EconomyExpress. The package will take 5-8 business days to arrive.
The Total Delivery Time consists of both the processing time and the shipping time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. Hope you understand it.
We will try our best to process your order and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
Your kindly understanding and cooperation are highly appreciated.
Reviewed Aug. 5, 2020
I heard that Lightinthebox is a legitimate website to order from so I wanted to order a few items from the website to test this for myself. The first time I ordered from the website, I ordered a single phone case that arrived in due time, and I was able to track the parcel without a problem within the app, and without needing to know my actual tracking number. I was very satisfied with this product as it was just as I expected and shown on the website itself.
My problem lies with my recent parcel that I ordered on 27 July 2020. It was shipped from the original warehouse in China on 30 July 2020 and I am still waiting for it to be delivered to my address. However, I am unable to track the parcel on the website and on their trusted Track and Trace app, 17Track, as it says the parcel is not to be found. It states it is in Post NL International station in the Netherlands but it is not specifying where the next destination is, and says the item cannot be found and to contact the original courier. I cannot find an email that will help me with this and I did not get a confirmation email like I did the first time with my single order. I would like this to be fixed.
I searched for my tracking number on the Post NL website AND Royal Mail, which it should be shipped in the UK from - but results gave me nothing, saying my tracking number does not exist. I was provided with this tracking number through the Lightinthebox app but it is becoming frustrating that I cannot find my parcel’s tracking anywhere. My tracking number is **. I hope this can be resolved or that I am given an answer as I am growing annoyed with this service. Other than this order, I believe the website is good, there are some flaws with the app and a way to contact the company about my issues and I hope these can be reviewed so everyone can enjoy the service.
Dear customer,
We apologize for the inconvenience. As for your case, please kindly log in your account and submit a ticket to contact our customer service dept. We will help you track the package and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Or if you could not submit the ticket, please provide us with your Order Number via the private message so we can help you check the order status.
Thank you for your understanding and cooperation in advance.
Original Review: July 29, 2020
Updated on 08/14/2020: My wife bought 4 dresses, they did not fit and were not satisfactory. They were shipped to us from an address in NY. The company wanted us to return them to mainland China. Shipping to China would cost 2.5 times the cost of the merchandise and as we read the guarantee we only needed to return to the shipping address (NY). They offered a 30% refund if we kept the dresses. That was not satisfactory, I wrote them and they did not respond. I wrote a negative review and they increased their offer... BUT we are STILL out twice the cost of shipping to NY. Not the sort of merchant we will do business with again. I guess the warning is be SURE before you buy, because return something is NOT possible.
Original Review: My wife purchased 4 dresses. They were shipped to us from a USA east coast address. They were not of good quality and did not fit, so she wanted to return them. We were told we had to return them to mainland China at our cost to get a full refund. The items cost $100. Returning them would cost $275 using UPS, the postal service said they don't deliver to China because of Covid-19. They did offer 30% refund if we keep the stuff. Pretty crappy way to do business... We'll NEVER do ANY business with them again. Don't be fooled like we were.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to hear that you were unsatisfied with the products received. In this case, we'd like to help you return the order back for full refund. But please be noted we do not have any oversea warehouse. So all the orders need to be returned to our Chinese warehouse. You can find this information in our return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Please be advised your order was shipped out from our Chinese warehouse and then arrived at the transit depot in Jamaica, NY. While this transit depot will not accept any return package because it does not belong to us. We appreciate your understanding in advance.
But as I truly value you as our customer, I had conducted new Ticket ID =21395187 in our ticket center and provide a NEW solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 28, 2020
Ordered a product as a gift - dispatch time was 4-5 days. 2 weeks later I contacted Customer Service who said 'sorry - has been delayed, will be sent in 3-5 days' and marked the issue as 'resolved'. 2 weeks later I contacted them again and was told exactly the same thing. Fast forward another two weeks and the item still hasn't been sent. The birthday was 3 weeks ago and I still haven't got the present I ordered. Will never use this company again - can not stand being lied to.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We regret to find that your order was delayed in the processing phase. Please be advised that all our products require processing time before shipment. However, the processing phase of your order was delayed due to the unexpected high demand of the product. The supplier required longer time than normal to process your order. We sincerely apologize for the inconvenience caused.
Your order was shipped via UBI Smart Parcel-AU on 2020-07-19 . The tracking number is 33XHE033510301000935107. Delivery normally takes 5-8 business days, which is equals to 7-12 calendar days.
Note: The online tracking information may be updated slightly later than the actual shipping situation, we appreciate that you can be patient while waiting for the updates.
Tracking Information:Tracking link: http://cn.etowertech.com/home?trackNos=33XHE033510301000935107
The order will be delivered in this week. So would you please be kindly waiting for a few more days?
I had conducted new Ticket ID =21376784 in our ticket center to follow up your case and will also apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 24, 2020
BE CAREFUL, It look like when they do not have a particular size of what you order, they would just send another size rather than say they do not have it in stock, I got sent many wrong sizes, and I have not been able to contact them or return the goods. It is very annoying that you cannot communicate neither by email or phone to them.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number firstly？
Please also advise us more details about your problem, so we can further check it. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed July 24, 2020
Buyers Beware!! In my experience LightInTheBox offers poor quality items at too high a price point. The shipping charges are excessive compared to what you can find elsewhere and the shipping time is long. They have a very short return/exchange window. Make sure you know what you’re agreeing to before you buy.
This is Customer Service Supervisor from Lightinthebox. I would like to help you check.
Firstly, we regret to find that your order has passed the 7-day warranty. Based on our policy, we can only accept and will initiate the return process within 7 days of the receipt of order delivery. The package was delivered on July 13th while you submitted this return request on July 24th. So usually we are unable to accept your return request.
You can check the return policy statement in following link.https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
Furthermore, please be noted the shipping fee is not charged by us. It is decided by the shipping company. They charge the shipping fee according to the package weight and shipping distance. We feel sorry we are unable to control it. Hope you understand it.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21361962 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 23, 2020
My shirts arrived in a reasonable amount of time. However the sizes were both wrong and radically mis-sized. I order a large and received large and extra large. However, the large was what an American would describe as XXL and the extra large was physically smaller than the large. When I reached out to the company they have failed to respond.
This is Customer Service Supervisor from Lightinthebox. I regret to tell you that we did not receive any contact from you. We could not reply to you because we even did not know you tried to contact us. Next time,
But I will help you further check the problem. Once we confirm we made any mistake, we will take full responsibility for it.
I had conducted new Ticket ID =21361954 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system.
Next time, please kindly log in your account and submit a ticket to contact our customer service dept.Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding in advance.
Reviewed July 23, 2020
I ordered 1mt fairy lighting and was supplied with 2mt instead. The company insists that the right product was dispatched. I have sent copies of my order and their invoice both say one meter. They requested photos as proof which I sent as a video so the full length could be identified. They still refuse to accept the wrong product was sent. They expect me to return the product and the wrapping must be intact at my own expense and they might refund me the amount paid. Return shipping cost more than the ordered item. I'm not sure how I could have identified the wrong length if I hadn't opened the packet. Do not trust this company.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the inconvenience caused by the wrong product. We will take full responsibility of this problem. Please don't be worried.
We also realized the previous Ticket was not handled correctly. I will criticize that representative strictly. We will try to avoid the same problem happens again.
I had conducted new Ticket ID =21361907 in our ticket center and will help you resolve he problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 21, 2020
High import charges which is even more annoying once you realise when you order 5 items they are all individually shipped on different days and each one has an import charge which is 85% of the initial cost offered. Nuisance for sure and highly unexpected ship all at once then tell me the cost so one is aware!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, please be advised all the products are with different processing times. In order to deliver you more items at an earlier time, we split the order and shipped the products finished earlier at priority. We appreciate your understanding in advance.
Furthermore, please be noted the taxes is noted in our knowledge base as below:http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
Your local custom office usually will charge you tax fees for imported products. Being aware of this situation and we would like to offer better service, we started the tax insurance service. As long as customers have paid for tax insurance, we will fully refund the tax. The tax insurance could be paid to the payment page when you place the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
However, you did not pay for this tax insurance, which is why usually we did not refund the tax. Hope you understand it.
But I truly value you as our customer and do really want to help you, so I had conducted Ticket ID=21339832 in our ticket center and try to apply for a special offer for you. please log in your light in the box account and check. Thank you for your cooperation in advance.
Updated review: July 26, 2020
The company finally paid me back the money I paid for the goods that were not delivered.
Original Review: July 19, 2020
I can only give this company 0 (ZERO) STARS. I REALLY DISADVISE THIS. They are very quickly in ordering, but delivery is very slow and the good are not delivered. After waiting an order for 3 months and one 2,5 months and after taking contact with the after service they recommend to pay patient and wait a little bit. ARE THEY KIDDING? They are also very tricky. They split up an order in one item and then the rest. After a while they claim that the single item is delivered, what is not true. And the rest of the order is supposed to be sent.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay of the first package. We also regret to hear that actually you did not receive the second package which was marked as "delivered" on the online tracking website.
Tracking link: https://t.17track.net/en#nums=RV431482745CN&fc=03013
We'd like to help you investigate both cases further and will find a proper solution to fix up your problem. We promise to take full responsibility of any problem. Please don't be worried.
I had conducted new Ticket ID =21330121 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 16, 2020
I ordered Loende LED lights for a birthday present for my niece. I put my credit card details in, but after this, it still said "Pending" on the order, and "Proceed to Checkout". I wondered whether I maybe needed to click on "Proceed to checkout" to make it confirmed, but when I did so, it just prompted me to pay again. Like they were trying to get multiple payments for one order. I sure wasn't going to be paying twice thank you very much. I wasn't happy that it said "Pending" rather than "Confirmed". I googled the issue, and some info on net said that some payments take a couple of days to go through. So I left the site, and hoped it would be ok.
I waited a few weeks, till the order was due to reach me in a few days' time. I thought I'd just go and check up on it, to make sure it was all looking confirmed, but noticed it still said "Pending" on order on site. I wrote to customer service team, asking why this is, and if they could refund me or preferably send me the lights asap, as my niece was looking forward to receiving them this week. After a few days of prompting them with messages each day, they did refund me, so that was at least good, but they didn't honour my request to send them to me asap. So now I will have to let my niece down.
Just a warning for anyone buying on the site: If it still says "Pending" after you have put your card details in, then follow up with customer service team straight away, to make sure it becomes "confirmed", and they actually send you the order. I think that is a bad glitch on their site for it to not have become "Confirmed" after following the normal checkout process and putting my card details in when prompted.
Dear Customer,
This is Customer Service Supervisor. I sincerely apologize the problem you experienced. It might be caused by the system bug. I have reported it to our I.T. department.
I've just checked and find your order for LED lights has been successfully placed on July 18th, 2 days after you posted this review. I also double checked and confirm you were only charged ONCE for this order.
Your order #38528649 is currently in the processing phase and will be shipped out no later than 2020-07-24 using Expedited. The package normally takes 2-5 business days to arrive.
The Total Delivery Time consists of both the processing time and the shipping time. On our website the processing time appears on the product page, right above the "add to cart" button. For more information please see the following link.http://www.lightinthebox.com/knowledge-base/c1229/a3017.html
We will try our best to process your order and ship it as soon as possible. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
If you still have any further inquiries, we will always be delighted to help you.
Reviewed July 15, 2020
I purchased LED's off of the website on May 14th 2020 as it was cheaper and promised to be delivered within 7-15 business days. Once 10 business days passed weirdly the ETA changed to 8-15 business days. Then after 15 business days it changed to 15-25 and of course this kept continuing up until 30 business days. I waited and they never came so I got onto customer service which took a few days to get back to me. They gave me a tracking number which didnt work and refused to refund my money until 120 days have passed which is ridiculous cause first of all it was supposed to be 7-15 business days and second of all thats almost A THIRD OF A YEAR!! Ridiculous over 2 months later still havent gotten my money or my package. Dont ever buy from here. They'd come faster from wish to be honest.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay.
Please be kindly advised that your package was delayed due to the epidemic. The worldwide spread of Coronavirus disease (COVID-19) affects all international transportations and customs clearances. So your package require more time for delivery. Please understand we do really want to deliver you the package sooner, but unfortunately we are unable to control the shipping time in this period. Hope you understand it.
Normally we could not issue a refund for you now because the package is still in the transit to your address. But I truly value you as our customer and do really want to make you happy. So I had conducted new Ticket ID =21309661 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 14, 2020
LightInTheBox is the best. If you are looking for good and quality products they are the best at it. Their customer service is super friendly and their delivery is on point. Their pricing is good. They deal with clothing, toys, shoes, bags, jewelry, watches and so on, their shipping is fast about 1-2 weeks for expedited, 2-4 weeks for postal service. I recommend doing business with Lightinthebox, they are the best.
Reviewed July 14, 2020
Their clothes are of good quality with the best design in the market and the price are customer friendly. If you shop with them, you are going to save a lot. The products arrived safely and in time, their customer care services are the best ever because they respond quickly if there is any issue.
Reviewed July 14, 2020
The products I ordered were delivered to me at my doorstep on time and without extra charges. Thanks you for providing good shipping services. I was also provided with excellent customer service compared to other places where I have shipped before.
Reviewed July 14, 2020
Lightinthebox products are superb, made a purchase a couple days ago and I was really amazed at the customer care and shipping services I got, not to mention the Products which were really nice and had very affordable prices, They're simply the best in what they do.
Reviewed July 14, 2020
My experience with Lightinthebox was exceptional. Doing the purchases wasn't hectic as I got responses from the customer care almost immediately. The quality also did not disappoint and I commend them for that.
Reviewed July 14, 2020
Lightinthebox is a reliable company if you are looking for good and quality products across the board. They deal with items ranging from clothing, toys, shoes, bags, jewelry, and watches from the highest quality. Their delivery is convenient, they ship between 1-2 weeks, sooner than the expected 2-4 weeks for postal service. Doing business with Lightinthebox has been smooth and efficient on my side. With affordable prices and excellent product design, I highly recommend Lightinthebox to everyone.
Reviewed July 14, 2020
I highly recommend browsing this company's website because I believe that no person has entered and browsed this site unless and has found what he is looking for. Great prices and high quality. Thank you very much.
Reviewed July 14, 2020
Not bad. Service is OK. Good customer service. Good quality.good price, quality, nice product design, good shipping service good customer service. I will add here that the company should keep up a very good work.
Reviewed July 14, 2020
Lightinthebox.com is a legit company, It have a nice website, easy and fast and safe payment methods, Have a good prices, High quality in their product, Great design. In addition to the best shipping of products, Low Customs. I love this company and Their products. I am a regular customer and I trust them with the best confidence.
Reviewed July 14, 2020
Recently l bought their gadgets especially their thermometers for testing covid -19 patients. They worked very well and they have good battery life. l was very happy. They arranged the shipping for me and l had a free stressful day with less paperwork.
Reviewed July 14, 2020
My Orders do not show when I log in to my account. There is no way of personally contacting this company, it's not very user friendly at all. Can anyone tell me if they have an email address for these people?
Dear customer,
We regret to hear your problem. But we've checked and confirm your order #37978912 is still under your account "r**@the*******people.co.uk". If you could not see it in your account, could you please kindly switch to another method to log into your account again and check the order? Sometimes the order might be disappear due to the system bug, but when you use another method to log into the account, you will be able to see the order.
We do really want to help you resolve the problem but we get confused. Could you please advise us more details about your problem? We'll then help you investigate the case further.
Thank you for your cooperation and understanding in advance.
Reviewed July 14, 2020
First off I got the product exactly as it was described on the website. Then the price was worth the product, and the quality was perfect. The product design was amazing. And I had a good customer service experience.
Reviewed July 14, 2020
It is a wonderful shopping platform with amazing customer services and other good features, this includes quality & beautiful products and shipping services that are so reliable and on time.. I fully recommend them.
Reviewed July 14, 2020
Well when I buy any product I look first for the quality then comes the price... In LightintheBox that is exactly what I found. The deal was convenient and all things ran smoothly. The quality of product was fantastic and astonishingly the price is very low compared to other places .. Thank you.
Reviewed July 14, 2020
The product has an outstanding quality, at an affordable price, very fast shipping, I would sincerely recommend to a friend because there are basically no faults or downsides to this product. I personally thought it would take a month or two for it to get to me but surprisingly it was shipped earlier than I expected. Very nice product, there should even be a 10 star rating for this particular product.
Reviewed July 14, 2020
A very reliable online shopping site with great option that makes online shopping easier and faster. They've got very good delivery system and a great customer service if at all you get stuck with a problem.
Reviewed July 14, 2020
LightInTheBox is the best company ever, their products are just so nice, the price is stable and affordable. My experience with this company has been so pleasing, and there have a very good shipping service. I so much love Lightinthebox that I could rate it 20 stars if it was possible. I strongly recommend it to anyone who comes Across it!
Reviewed July 14, 2020
A company possesses many advantages: the price is very excellent, it also has high quality, excellent shipping service and very good customer service.. Frankly, I have worked with this excellent company and I have not found such a company’s privileges.. I think it will be among the most powerful companies in the world because it deserves deservedly. And I am very pleased to deal with this company.. It really has many advantages that make it the first in its field one day.
Reviewed July 14, 2020
They have the best to choose from.. Their products are of good quality and their prices are affordable.. They have great customer services.. No need to worry about delivery cause it's very reliable and on time.. Enjoy shopping..
Reviewed July 14, 2020
LighInTheBox offers really good value for money in their offers. It sometimes feels like a steal. They have categories for everything possible and all the best brands. Fast and reliable deliveries too. Really worth it.
Reviewed July 14, 2020
In the best months, I have purchased a few items from LightInTheBox, and am satisfied with their services. They other offer quality products at affordable deals. I will recommend them to anyone who want to shop online for the best products.
Updated review: July 19, 2020
This company is a bit different in how they communicate with a customer and it can be frustrating and I hope my issue wasn't just resolved because I wrote a negative review. I think it was more of a miscommunication on how to respond to "tickets" which isn't just items ordered but communication messages on site that you have to open and read. Quite confusing - but as I said once we could communicate properly it was politely & happily resolved.
Original Review: July 14, 2020
I ordered a bike rack from Lightinthebox - right after I ordered it I found out that was the wrong product and would not fit my bike so I tried to cancel the order immediately. I have sent many emails to the company. All have bounced back. No such email exists - no phone number. No contact at all. I have waited four days now for a response - they had already charged my Paypal the second I placed the order but have not responded to my cancelation request. And now I find that they do not ship for months and months - I will only buy from local companies or businesses who have customer service. I am really not happy with this scamming company.
This is Customer Service Supervisor from Lightinthebox. Please let me explain what happened firstly.
We received your cancellation request. But in order to save your time to reorder, we asked if you would like to exchange the order with correct product directly on July 11th. However, we did not receive your reply until today. This was why we could not help you further in this case. Hope you understand it.
We have cancelled this order as requested and will arrange the full refund for you immediately. Please don't be worried.
I had conducted new Ticket ID =21297358 in our ticket center and will provide you more refund information. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 9, 2020
Moldy and stinky items. I order from LightInTheBox. They say take long time to ship. I canceled. They still send it and the items were contaminated. I ask for a refund which was 129.55. They ignored me. People buy from China. My items are so nasty.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Reviewed July 9, 2020
I usually ignore a lot of bad reviews because people are angry for now reason. But I should of this time. I ordered some pants and they were fine, not great. The shoes I ordered came in the wrong size. NOT what I ordered. Their only response is that they are 'made to order'. I am so tired of these overseas sites that have no responsibility. Their website looks great but the actual items are not.
This is Customer Service Supervisor from Lightinthebox. I've double checked and regret to find you ordered wrong size for the shoes.
Below is your order information:
"Men's Dance Shoes Cowhide Latin Shoes Heel Thick Heel Customizable Black / White / Performance / Leather / Practice [Heel Type:1.18''(3cm)Thick Heel| Color:Black / White| Size:US6-6.5 / EU38 / UK5-5.5 / CN38|]"
You can also find above information in your account. We are afraid that you might pick the wrong size by accident.
But we'd like to help you resolve the problem with our greatest effort. I had conducted new Ticket ID =21297470 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 9, 2020
On May 24th I ordered Motion Portable Fan × 1 BLACK(LIGHT) / 4 SET(BUY 3 GET 1 FREE) for a total of $71.29. The very next day I received tracking info thru the 17track.net saying it was in California, I waited almost a month and emailed asking where it was. Got a response back giving me the same tracking info and saying wait a couple days. I did that and it updated showing it move to a different city in California, I waited another week and filed a claim with PayPal. I received a response back with the same tracking info and that there is a delay because of the system!?! Escalated to PayPal and their response to them was a totally different tracking number that I have never seen saying it was delivered on June 13th in my mailbox! It was not delivered! I am still waiting on PayPal to make a decision! Do not buy from them. They are liars and cheats!!!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry to hear that you actually you did not receive the package even though the online tracking shows the package was delivered to your mailbox successfully on May 30th.
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9200190258803332943038
But we will help you further investigate the case. Once we find what caused the problem, we will provide you with solutions accordingly. Please don't be worried.
I had conducted new Ticket ID =21297525 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 7, 2020
I ordered a pair of men fashion leopard shoes in April. As of today I have not received my shoes, the tracking number is not a US tracking number. I would like my shoes or a refund. The order # is **.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay. After checking, it shows your package has arrived in US in June. It is highly unusual that you still did not receive the package.
We have contacted our logistics department for help to track your package and get the local inquiry number for you. We will either help you get the package or issue you full refund if the package could not be delivered. Please don't be worried.
I had conducted new Ticket ID =21303564 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 7, 2020
This company sent me the incorrect iPhone case. Despite numerous emails they still have not replaced the incorrect iPhone case. Very difficult to deal with. I suggest that you purchase from a better company.
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
We get confused. You mentioned you ordered iPhone 11 case. But after checking, it shows you ordered a "iPhone SE (2020)" case in this order.
Below is your order details:
"S77195270001N Magnetic Metal Double Side Tempered Glass Phone Case for iPhone 11 11 Pro 11 Pro Max XS Max XR XS X 8 8 Plus 7 7 Plus[Compatible Models:iPhone SE (2020)| Color:Black|]
GBP 9.92"
You will also be able see the above information in your account. We are afraid that you might pick the wrong case by accident.
You also mentioned you received a iPhone 6 case. Could you please tell us how did you confirm it was a iPhone 6 case? We are unable to confirm it from your picture.
I had conducted new Ticket ID =21303447 in our ticket center to follow up your case. I will try to help you resolve the problem with my greatest effort. Please log in your Mini in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 6, 2020
I supposedly ordered an Asakuki diffuser (as falsely advertised on their website). They sent me a cheap knock out! I tried to contact them several times but (a) they make it almost impossible to contact customer service. (b) They refused a return request despite their website stating otherwise. (c) They are asking me now to send the item back myself without any clear assurance that they would refund or cover the postage fees (which is almost the price of the item itself). This has been truly the WORST online shopping experience ever and I recommend everyone to stay away from these professional scammers.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem?
If we confirm we made any mistake, we will take full responsibility and help you return the unqualified order back at our expense.
Thank you for your understanding and cooperation in advance.
Reviewed July 6, 2020
Had I read the reviews on this website first, I would have seen it has a 1-Star rating and would not have wasted my time or money. The website shows the item I ordered along with a size chart to select from. I chose my size and put it in the cart, which was all on one screen, then proceeded to checkout. Had I scrolled down further, in small print it says this is a made to order item. But there is no way to alter the sizing. The sizes are standard! The size chart tells you what measurements you will get with the size you select. However, calling it "made to order" means you cannot return it. It's a scam to sell products that can't be returned.
I reached out to customer service three times in an effort to explain not only the poor quality of the product but also that the jacket falls off at the shoulders. It doesn't have the proper dimensions to fit like a jacket, and it was the smallest size they make. I can turn this around to be my fault for not reading the fine print. I am just extremely disappointed at being taken. Sounds like so are many many others. Writing this review is all I can do to try to hold companies to a higher standard, and at the very least, warn others away.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you got a misunderstanding.
As mentioned that your wrap was Made-To-order, it did not mean the wrap was made per your own measurements. It means we did NOT have this dress in stock. After you placed this order, we would contact our tailors to make a NEW wrap for you.
Please also e advised that all our clothes are made based on our own size chart. As our size chart is not US size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes might not fit properly. We appreciate your kind understanding in advance.
Based on our policy, usually we are unable to accept return for non-quality Made-To-order products. However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =21302568 in our ticket center and provide new Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 4, 2020
I purchased Item ILPALADINO Men's Sleeveless Cycling Jersey Black / Blue Bike Vest / Gilet Jersey Tank Top order #** on the 24th of April. It is now the 5th of July. On the 2nd of June I received an e-mail stating; "We are excited to inform you that your order item(s) has/have been shipped from our warehouse. If your order contains more than one item, you may receive separate packages when they are delivered". But when I e-mail them back questioning the 9 week delay I did not hear back from them. I find this sort of behavior very unprofessional and it does leave a lot to be desired as to whether or not they are in fact a respectable company. As consumers I do believe that if purchases were not made they would cease to exist.
Not Happy
Dear Customer,
This is Customer Service Supervisor. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
First of all, please be kindly noted the email you received above was sent by system automatically and it is non-responsible. Next time, please log into your account and SUBMIT Ticket to contact Customer Service so we can help you with any problem. You may click the "forget password" to reset your personal password if you forgot it.
Please refer to the following link to see how to contact Customer Service via submitting Ticket:https://www.lightinthebox.com/r/contact-us.html
Your order was delayed before shipment due to the unexpected high demand. We apologize again for the inconvenience. But after checking, it shows the package was delivered to your address successfully on July 9th. Did you receive it？
Tracking link: https://t.17track.net/en#nums=LH720797906CN&fc=03013
Online update tracking information: [2020-07-09 14:10 WENTWORTHVILLE NSW, Delivered]
I had conducted new Ticket ID =21302503 in our ticket center to follow up your case. If the package had been delivered, I also would like to apply for a compensation for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Updated review: July 19, 2020
UPDATE: July 14, 2020 - This is an UPDATE to my previous review of LightInTheBox: A Customer Service Representative (Rebecca) contacted me on July 14, 2020 regarding my experience with delivery. The Customer Service Representative was very concerned & eager to help, she was very apologetic & she stayed in contact with me until my issue was resolved. She gave me options & was VERY effective in assisting me & resolving my issue to my satisfaction. All is well, I highly commend the customer service of LightInTheBox for swift customer service, taking action if their customers have a problem & making sure their customers are happy. My issue was handled professionally, quickly & with no games played, which left me VERY impressed & yes, with a SMILE on my face???? My problem was RESOLVED ASAP - THANK YOU REBECCA (Customer Service Rep).
Original Review: July 2, 2020
IN APRIL I ORDERED & PAID FOR 4 boxes of disposable rubber gloves for my 81-yr. old mom for her protection against CORONAVIRUS. Order status = "Processed" for an entire month. SUPPOSEDLY SHIPPED a month later. I NEVER RECEIVED ANYTHING. I checked this – a tracking service they gave me that I never even heard of - "17Tracking" - which was USELESS. Between "17Tracking", the Post Office & USPS, I was told different a status & then told "your package has to be picked up from the Post Office" - WHEN I GOT TO THE POST OFFICE THEY TOLD ME "THERE IS NO PACKAGE". 2 MONTHS LATER TRACKING STATUS = "PACKAGE RETURNED TO SENDER"!!!
No phone number OR address listed for LightInTheBox. All I received from LightInTheBox is THE SAME formal e-mail msgs & that there is NO REFUND. I lost my money, never received what I paid for. I believe LightInTheBox IS A SCAM. Will file formal complaint & NEVER EVER BUY from them again!!!! Stay far away from this "company"!!!!
Dear Customer,
This is Customer Service Supervisor. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem,in order to meet your satisfaction.
We are really sorry to find that finally you did not receive the package. We noticed your package was returned to USPS warehouse. Normally the package will be returned when it was not delivered successfully and was not picked up in time. Do you mean that you never received a pick-up notification letter from USPS?
If so, we regret for that. In this case, we will contact our financial department for help to check what caused your problem. Then we will provide you with solutions accordingly. Please don't be worried.
I had conducted new Ticket ID =21302466 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed July 1, 2020
Lightinthebox customer services are excellent. I contact their customer service on providing me with more details about their discounts on products and in no time a person in that department replied to help me, which I ended up buying more products. Thank you.
Reviewed July 1, 2020
I have experienced a lot of delay on many platforms, but this is the best ever, in fact am referring my friends without compulsion from the site, if others could emulate them, I think there wouldn't be any problem.
Reviewed July 1, 2020
Lightinthebox provides a very good considerable price setting that any class can afford and I'm proud of that, their product design is also admirable with good quality. I realized their shipping method is fast and they've an incredible customer care. I strongly recommend anyone to try it out.
Reviewed July 1, 2020
I am mostly impressed with Lightinthebox prompt delivery and decent price, I was expecting them to show up late which is the norm from my previous suppliers but to my surprise they were right on time.
Reviewed July 1, 2020
Lightinthebox are top-notch when it comes to meeting up with consumer satisfaction with quality materials with,nice design good price and good shipping price that is so much affordable for their consumer from anywhere...
Reviewed July 1, 2020
This is one product company you can trust for quality services, the price is absolutely amazing and the quality is top notch. And the product came earlier than I expected. The customer care service is very amazing.
Reviewed July 1, 2020
My good friend had been raving about Lightinthebox, I finally gave them a try and, now, I'm stuck. Everything from the quality of products, on-site customer service, and shipping is hugely satisfying. Now, I'm not just a customer, I'm an advocate of Lightinthebox.
Reviewed July 1, 2020
I totally admit that the shoes have a fair price plus the shipping costs too. I have a pair I bought two years and surprisingly they are in good condition still, plus, I was given good attendance and directions. What more could you want.
Reviewed July 1, 2020
Am pleased with the pricing system offered by Lightinthebox. This enabled me to purchase more goods from them. I will like them to keep it up so that I can continue to patronize. The quality of those products was satisfactory. It was well parked. I was pleased to receive the products in good condition. For the fact that the products are pleasants in my eye, I'm certain that they move in the market. The product design made those goods pleasants to see. The design depicts the assurance that the products are of best quality. I will like to see more of these design any time I place order.
The shipping service put more confidence in me. I don't need to worry about it anymore because the date given me that I will receive my goods was exact date I did. Also, it was so convenient for me to receive them but the shipping fee was too high in my own perspective. Lightinthebox should please reduce the shipping fee so that it will encourage some us to patronize every time. My experience with the Lightinthebox customer service was so satisfactory due to that fact that they respond to queries on time. I love the candid advice given to me by their customer service center unit. My experience with other companies I have done business with, made conclude that Lightinthebox service center gives accurate and prompt answer to all my questions.
Reviewed July 1, 2020
You need a good shipping company? Try Lightinthebox. My experience with them is what has made me say this much about them. Their services are good and cheap too. Their delivery service is on time. Visit them, tell them what you want and your products will be shipped next to your door. I recommend this company out there.
Reviewed July 1, 2020
Lightinthebox has really help me, the first time I make a deal with them. Don't regret it, have Good product. In good prize and it's quality, they are awesome. I'm sure you won't have problem with them.
Reviewed July 1, 2020
Considerate item pricing, top quality, appealing product design. Very fast shipping service with real time tracking. Customer service available 24-7 to answer and clarify any questions about the items.
Reviewed July 1, 2020
I give five star because this company offer good price with high quality and nice product design, good shipping service you will get your product on time in your address. Also you will get good customer service any time.
Reviewed July 1, 2020
You will get products on LightInTheBox best quality with the lowest price on this website, their design is very beautiful and unique, I got my order at the same time they told me and if there is any problem their customer service they will help you a lot to check the time that product will come on it or if there any problem you faced.
Reviewed July 1, 2020
They are very good when it comes to selling good and well designed products, their product shipping is also very fantastic, I believe they are the best also when it comes to customer care service and product quality.
Reviewed June 30, 2020
I am furious and irritated! I ordered 2 dog back pack style carriers in April 2020 I got an e-mail saying shipped may 3rd 2020, we are now going into July and still I have received anything. I was told 30 days max due to covid (I even gave an extra 2 weeks with my needed timeline), I ordered these with a purpose (my dogs both had knee surgery and couldn't walk for a week) and had to go and purchase locally anyways so now it's cost me over $140 (including my lightinthebox purchase) and I'm not working so it is a huge blow to me financially. I've got one reply which included a useless tracking number that hasn't moved since the first 2 days.
I asked for my money back repeatable times cause after 2 months I know it's not coming and have yet to be told I would be refunded. I would NEVER order from this company again due to #1 poor service and #2 scammy fake tracking numbers. Wish is notorious for long shipping times and I received all my wish things I purchased at the end of may already, at least they refund if you don't receive your products without a hassle. I feel scammed out of $48 which during this time is a lot for someone unemployed! You should be ashamed of yourselves!
Reviewed June 30, 2020
Updated on 08/12/2020: So fed-up with this USELESS company. Light in the Box should rename themselves - DARK IN THE BOX. Order **. I have received no reply from this company after lodging my complaint early July. Even though they answer other people they IGNORE ME COMPLETELY. I HAVE PAID THESE IDIOTS IN FEBRUARY 2020. NO PACKAGE. When I contact them, they just give the same generic answers/excuses every single time. No solutions from them. I am so furious, I do not even have enough words! Useless place. Useless, dishonest, pathetic, horrible horrible. My experience have caused me to lose all faith in humankind. Please people, never ever make use of this place. I can guarantee you immense disappointment and frustration. Elma from Potchefstroom, South Africa is a very unhappy and furious customer!!!! Useless idiots.
Updated on 07/01/2020: Order no **. I have placed order and paid end Feb 2020. It is now end June 2020. Nothing received yet. All I get is "enquire from your local post office" or "still in transit" nonsense - like one other user said "the only thing that went swiftly was the payment"- I agree fully. They informed 1 April 2020 that the order was shipped. Blatant lies!!!! It is end June 2020 and nothing! The replies I get on every single ticket I lodge, is that lightinthebox simply moves the delivery date for yet another month. They do this every single time, again and again and again. I am so fed-up I dont have enough swearwords to use.
On 24 June, a certain Vincent ** replied and said that LITB takes full responsibility and will reship if not received by 30 June 2020. Yeah right!! As expected....no delivery!!! I contacted him again, seems he as forgotten all about the promise of reshipment and now has moved the date to 1 August 2020. Again - yet another month as per their usual practice. And then they will reship. Sure, can I believe that?? I think not!!! Don't order from them unless you want to frustrate yourself. Today 1 July 2020 I received reply from Vincent again that "according to latest company policy they default the reship/refund for 30 days. Incredible. I am sure that when I enquire on 1.08.2020 (and I know I will!) they will have a newer policy out defaulting for 2 months. It would not surprise me. Yes, my daughter's final school year ball dress is gone, thank you very much LITB!! And LITB simply do nothing. I am furious.
Original Review: I have ordered and paid end Feb 2020. It is now end June 2020. Upon numerous inquiries lodged with them, all I got was them moving the date on for yet another 4-6 weeks. And again and again and again. Every single time they did this. They promised me on 24 June that if I did not receive my parcel by 30 June 2020, they will reship. The person there is "Vincent **". He apologised profusely for my bad experience and said Light in the Box takes full responsibility. Whatever that may mean.
Today, the promise of reship immediately as per this Vincent's reply is off the table. He told me that I can inquire again on 2020.08.01 and then they will reship. By then it will be 6 months without receiving my package after paying a ** of money. I am so fed up with this place. They are shameless and useless!!!! Do not ever use them. They will only reduce you to using all the swearwords you can muster up! Pathetic, pathetic, pathetic.
Updated review: July 8, 2020
The company refunded a reasonable amount. I am happy with the outcome.
Original Review: June 30, 2020
Never use this company to purchase any product especially mini cameras - they send you defective once and charge an enormous amount - - they also have the worst refund policy. BUY FROM EBAY. EBAY refunds the full amount esp. through PayPal. This is a company run by crooks who get rid of crappy products and earn money. NEVER USE THIS COMPANY and if the product is defective you will never get your money back!!!!
Reviewed June 30, 2020
It seems a common theme with this company that their orders do not arrive in the time they advertise. I placed an Order ** on 13 May and picked normal delivery advertised as 10-20 days. I ordered a cycle top and jacket. We were advised that the jacket was not available so we proceeded with the cycle top. It was not dispatched until 24 May and has been sitting in Shanghai airport since 12 June. I think if their website were honest and advised customers it can take up to 2-3 months to get your order no one would buy from them. It's okay to advertise flash sales and inundate you with advertising but when you don't receive the product you ordered - a bit of a scam. I have complained and received the usual platitudes, it's all the pandemic's fault. Sorry but not this long. Only going to order from websites in my own country in future - lesson learnt.
Reviewed June 27, 2020
Worst online shopping experience. I bought lights for my daughter, they have no power connection and Lightinthebox are uncontactable. NO support. You cannot find your purchased product and therefore cannot contact them about it.
Dear customer,
We do really want to help you. Could you please firstly provide us with the Order Number of the LED lights?
Please be kindly advised that some of our LED lights are sold without power supply. For these lights, customers shall buy the power supply separately. We will state what are included in the product on the product page.
While if you confirm the power supply is included in your LED lights but you did not receive this part, we will reship the missing part for you. Please don't be worried.
We are looking forward to hearing from you.
Reviewed June 25, 2020
The garment I received is not the same item as advertised online. Nothing like it! I emailed them to say I want to return it for a full refund and I don't see why I should have to pay postage being as they have used false advertising to fraudulently obtain money. While I know that ordering clothing online can be dodgy, I expect that to relate more to sizing than anything else. Disgraceful, and governments should act to stop fraudulent advertising online by overseas companies. I only gave these POS's one star because I have to in order to post this comment. In reality I'd give them minus 10 for being criminals.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We are really sorry that the item doesn’t meet your satisfaction. We will help you further check what caused the problem.
Once we confirm the product was made different from online picture, we will take full responsibility of it and help you return it back at our expense. Please don't be worried.
I had conducted new Ticket ID =21214376 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 24, 2020
I Do not recommend buying from LightInTheBox. Terrible customer service. I ordered and paid for poker chips, order number **. 3 weeks later still the tracking number doesn't work although the status of the order is "shipped". Customer service keep stalling about it. Lies after lies. They can't tell me where my order is. They keep saying, "Wait for a few days and we will update you." I have never dealt with such terrible customer service. No No and No. I'm wondering now if I will ever receive my order. Never again making the same mistake.
Dear Rabih Farah,
Thank you for reviewing our webshop. We are sad we didn't meet the promised deadlines, we're really sorry that you haven't received the package yet. We asked our logistic department to check if they can localize your package.
Please refer to our email (ticket 21196961) to further communicate. Our supervisor will update the results in a few days.He will also help you resolve the problem with the greatest effort.
Best regards,
Reviewed June 23, 2020
Update 07/02/2020: LITB has now contacted me & refunded my postage. I have been informed that a replacement item has been arranged. Watch this space.
Original review: I ordered a tyre pump from LITB, which did not work when received. I was offered a replacement, as long as I returned the faulty item by tracked post, the costs of which would be reimbursed. After the item was received by LITB I heard nothing, so e-mailed twice asking what was happening. LITB declined to answer.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
After checking, we have received your return package. We will arrange a reshipment of new product for you immediately. We will also apply for a refund of return postage for you. Please don't be worried.
I had conducted new Ticket ID =21214437 in our ticket center and provide details for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
In addition, please be advised the ticket will be closed after a certain time if there is no reply from the customers. So we are unable to see your new message if you contact us again via the original ticket. Next time, please raised a NEW ticket to contact our customer service, so we can help you check the status of the return package.
Thank you for your cooperation and understanding.
Reviewed June 22, 2020
Ordered a product in early March 2020 and to date have heard and received nothing but payment was made in early March when the order was placed. Would discourage anyone from ordering, they are incompetent if not fraudulent. Bad bad bad or no service.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay. It is highly unusual that you still did not receive the package. But we promise to take full responsibility of this problem and help you resolve it with our greatest effort.
I had conducted new Ticket ID =21214497 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 22, 2020
This is the worst online experience of my life!!! I ordered a costume for my son, he waited anxiously every day for it to arrive. Shipping time said 8-13 days. It never arrived. We waited and checked every day. I sent SIX emails. They told me it was on its way. Then they said it had been returned and they would refund me. I bought the same product from Amazon for almost half the cost and it arrived in two days. Then customer service emailed me again and said the product was in transit and to wait up to 90 days. I said they promised me a refund so I already bought the product from Amazon. They said too bad and I needed to refuse the shipment. The shipment was left on my doorstep and I couldn’t refuse it. I opened the product, the quality was very poor.
It took 88 days to arrive and a HUGE hassle dealing with this company. I tried to return it and they said it’s been more than 7 days so I’m stuck. They also promised me a refund on the shipping cost of over $10 and they refuse to do that now as well. Never buy from them. Amazon treats customers like they are important. These guys will take your money and lie to you and never give it back. It’s not worth it and the quality is terrible. If I could select less than one star I would. These crooks should not be in business.
Reviewed June 18, 2020
I ordered fitness bands from this site on 28 April and paid over 80 euros for it to be delivered at an estimated between 10-18 days. Given Covid I was patient and expected some delays and so waited a few weeks longer to contact the company but now Just shy of 2 months later, and having contacting the company several times, I've received no delivery, no refund and zero certainty about if or when it may arrive. When I tried to make a complaint I was fobbed off and told I would only permitted to lodge a complaint at a 80-90 day window.
They wouldn't even let me make one, or consider my request for a refund which seems absolutely bizarre to me. Instead I was told to be patient because there was a "large possibility" it may arrive day 60-90"... funnily enough LightInTheBox doesn't provide that description when you are booking on the website. Their approach is misleading and unethical. Definitely the worst experience I've had as a consumer. I feel I've no hope of getting what I ordered or a refund. There's no light at the end of the tunnel with lightinthebox!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We sincerely apologize for the shipping delay and all the inconveniences it may have caused. Please be advised the the worldwide spread of Coronavirus disease affects all international transportations and customs clearance. So the shipping time for many packages will be prolonged. The Postal Service packages may take at maximum 90 days to arrive. Hope you understand it.
After checking, it shows your package has arrived in Ireland on 2020-06-15. So it shall arrive much earlier.
Tracking link: https://t.17track.net/zh-cn#nums=SF6042159698273&fc=100012
I had conducted new Ticket ID =21214563 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 18, 2020
I placed an order(#**) on the 15th April for my daughters birthday present on the 28th April - it eventually arrived on the 18th June with a customs charge. Their response was poor and when I looked for a refund I was informed that I would have to wait 80 days. This is an absolutely disgraceful service and they should not be allowed operate. I would not recommend anybody buy from this website.
This is Customer Service Supervisor from Lightinthebox. I am glad to help with your problems.
First of all, we are afraid that you got a misunderstanding. On June 18th, we receive your complaint about tax fee in Ticket 21066312. We replied that we'd like to cover 100% tax fee for you as long as you could send us the tax invoice. However, we did not receive your reply or invoice until now. This is why we could not help you further.
I had conducted new Ticket ID =21214604 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to send us the tax invoice. I will then apply for the refund of 100% tax fee for you.
Furthermore, we feel sorry to hear this order did not arrive before the date you needed it. Your package was delayed due to the epidemic. The worldwide spread of Coronavirus disease (COVID-19) affects all international transportations and customs clearance. Please understand we do really want to deliver you the package sooner, but unfortunately we are unable to control the shipping time in this period. Hope you understand it.
But as I truly value you as our customer and do really want to make you feel satsisfied, I will still apply for a compensation for you. Please contact us in the same Ticket 21214604 and keep in touch with us here.
Thank you for your cooperation.
Reviewed June 15, 2020
I believe this whole website is a scam! I have been trying to return an item that I purchased that DOES NOT WORK since May 26th. I keep getting the runaround. First I was told I need a PC to make a return. I told them repeatedly that I do not have a PC. I used the mobile app to make my purchase. I should be able to make a return using the mobile app as well! Then I was told I don't REALLY have to have a PC I just need to print off a return form. For one I cannot do that without a PC and for two the link I was sent to do this isn't a real link. I have sent countless messages to customer service and am still sitting here without a solution or my money. I strongly suggest that no one make a purchase from this company! They have stolen my money!
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
We apologize for the product is not working properly and all the inconveniences it may have caused. We promise to take full responsibility of all the unqualified products. We will help customers to return the unqualified products back for a full refund. Please don't be worried.
We did not force you to print off the return form. If you can't print, you may just use a paper to write down the necessary return information and then return the package.
But as I truly value you as our customer and do really want to help you resolve the problem in a quickly manner, I had conducted new Ticket ID =21214782 in our ticket center and provide a more professional solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 15, 2020
This website/company – whatever it is – seems to be a scam! I created may order, paid and the money was immediately deducted from my account. Now, I want to update my order but when I login to my LITB acct and go to “my orders” it says I don’t have any orders. Furthermore, I have never received an email from the Lightinthebox for the order confirmation after they took my money. I’m trying to contact them and no way to find their contacts. This way, I’m informing the Lightinthebox that I want to cancel my order and requesting from them to give my money back to me ASAP.
Dear customer,
We apologize for the concern. Could you please provide us with your Order Number so we can further check what caused your problem?
Please be advised sometimes the orders may not appear due to the system bug. We highly recommend you to change the device and log in your account to check the orders.
Thank you for your cooperation and understanding in advance.
Updated review: July 13, 2020
Got the money back.. Thanks Rebecca.
Original Review: June 14, 2020
Ordered the products on 12th March 2020. It was not delivered and on asking refunds they have informed that after 90 days only they will look into the matter. Orginal delivery date was 10 days then increased to 20 then 60, now nowhere in sight. Order # **
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the problem. But I will help you resolve the problem with the greatest effort.
Did you receive the package now? I had conducted new Ticket ID =21214900 in our ticket center to follow up your case. If you still did not receive the package, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 14, 2020
I am disappointed in both Light in the Box and PayPal. The face shields ordered for my dental practice arrived a month later, folded into halves and then rolled in a box that was too small. The shields were so distorted they were unusable. I sent a photo to Light in the Box and after two weeks with no reply I requested a refund from PayPal.
The PayPal process is painful as there are several hoops to go through giving me the feeling that I am the bad guy. Now Light in the Box responds through PayPal and said to return the face shields (two months later) at my expense to China for a refund. I documented the damaged product with photos and sent them to Light in the Box and have since thrown these worthless one use items away. It's not the $33 and change that I am concerned about, it's how this company can hide behind PayPal who allows this to happen. My greater concern is that I have made large purchases through PayPal in the past believing that I was protected from things like this. Beware PayPal is not like the other credit card companies!
Dear Michael LaMarche, we feel sorry if the product was damaged in transit. we will forward the issue to related Dept to improve the package so that the same issue will not happen again. For your this order, we would take full responsibility once confirm the issue, but we do suggest you keep in touch with ticket so that we can get all pictures about the damaged item. Could you please provide us the order number here? we will help to check the order issue and history handing result, for damaged issue, we don't ask our customer to cover any return postage, there might be some misunderstandings about the previous solution. Thanks for understanding and cooperation.
Reviewed June 12, 2020
It took them 4 weeks to receive my products, not only that they got my order wrong then don’t want to correct it. I'm not NEVER purchase anything from there EVER again. If you want to get screwed from your order and wait for another month that’s how their business operate.
Hello Jay Jay, lightinthebox is always willing to help our customers out, but wihtout order number we have no way to find your order and assist. if there is any order issue caused by our fault, we will take full responsibility for that. Please no worries and send us the order number, we will help to check and offer solution immediately. Thank you for understanding and cooperation.
Original Review: June 11, 2020
I ordered 2 R2 wireless car charges on 11 May 2020, order number: **. My email was wrong (Auto). I can’t submit my ticket because of the wrong email entered and when I check under ‘my orders’ it says I have no orders... I made a full payment for this order, I fear I’ve been scammed..
Dear Mpho Maruping:
Please kindly be noted that we have no way to figure out that you entered wrong email address since the email was filled by youself. So in case that you keep the access to the account, you may change the email address in personal center. After checking your login via your telephone number first time, you didn't fill any email address, so if you want to check the order, just login again via your telephone number, then you can find the order in order list.
The shipping method you selected for order was Airmail, which doesn't provide any traceable service, and it takes month minimum to delivery. So the order is still in normal transit, there is no problem with it. The order was shipped with following info:Delivery Company:SunyouMail-untrack-Sunyou
Tracking No:UC999521865MY
Shipped Time:2020-05-19 10:35:34.0
Please no worries.After contacting with the courier, we figured out the local reference number UA321588282TO. Once parcel arrives at local, you can track it in local post system.
In order to keep in touch with you, I had conducted ticket ID=21134507# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Reviewed June 10, 2020
I ordered from Light in the box website ***April 13, 2020***. *** It cost $286.42. I then had to pay for the shipping which I got the fastest they had and that cost another $53.69. I also paid for shipping insurance which was $5.99. I did have a coupon which took off $28.64. After everything it brought My Total to ***$317.46***. I didn't mind paying the extra fee for shipping because I had ordered my daughter her 13th birthday presents from the site. I thought for sure as much as I spent and plus the added shipping fee I would receive it before her birthday at the end of the month, but boy was I so wrong!
I started messaging this company 10 days after Payment processed (which was within 10 min from purchase time) because nothing was happening with my order. I was given a scripted reply about the pandemic (I already knew it could take a bit longer due to the covid situation so I was trying to be understanding). So I waited a few more days and messaged again, with no reply, then again with no reply. This has happened to me so many times. I have asked for my money back more times than I can count and still nothing. I created multiple tickets on their site which were closed with no reconciliation. ***I'm still waiting on my order(s). It's been 2 months!***
I had to buy my daughter other gifts for her birthday since her gifts never came. This company is beyond unprofessional. They need to learn how to communicate with their consumers and when there are issues offer resolutions. I'm so frustrated by this whole situation. They didn't even send my order by expedited shipping. Which means they owe me money for that. And they're hanging it over my head saying they'll give me half of my shipping back for the inconvenience.. That money should have been deposited back into my account once they realized that My order didn't ship the way I paid. But nope they planned on offering me my own money back for the inconvenience?
They should try to understand how sitting on this side makes you feel. Maybe then they would understand why we message, Why we complain, and why we leave reviews like this. I have lost countless hours of sleep over this. Worrying if our money was just flushed down the tubes or not, and worrying about how after we spent $300 on gifts where you're going to get more money for other gifts. No one should have to sit here like this and worry and stress over a any business. The last message said my order is supposed to be here by 06-16-2020 but they have been saying that for months.. I'll never buy from any site ever again without doing my homework first.
Dear Courtni Stone:
Firstly please take our apology about the shipping delay.
Your order was shipped in 3 parcels, the first one was shipped via US Priority Line-LITB1-First class which took 16 days to delivery.The rest 2 parcels were shipped via PostNL-track-Deqi which takes longer to delivery, but after checking, one parcel has arrived at local and and should be delivered to you very soon: 2020-06-09 17:16
ISC CHICAGO IL (USPS), Processed Through Facility -> Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 5:16 pm on June 9, 2020.
Could you please kindly check it with USPS firstly to confirm the delivery date?
The 3rd parcel is still in transit, We've asked our logistics department to take a deeper investigation and they confirm the parcel statues. It will take a few more days for you to receive them. We know it might have caused you much inconvenience to wait for the packages that long. So we have asked the courier to prioritize the order delivery.
As it it's really a busy time for the worldwide carrier, there was a little delay in transit, we will file a complaint to the carrier company for you. As you are a valued client for us, I had conducted ticket ID=21134280# in our ticket center and offer a solution for your case. please log in your account--go personal center - my ticket to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Sincerely,Lightinthebox
Reviewed June 10, 2020
Ordered lights from this company at the end of April. After contacting customer service, I have gotten nowhere. Still haven't received my order and they can't provide me with an updated tracking number. Once my order reached the US, the tracking number given to me was no longer valid.
Dear Trisha King,
Your order has already arrive to your country. So, we believe that you will receive it soon.
You may kindly track it here:Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4207292892748927004800042155056150
USPS Tracking number: 4207292892748927004800042155056150
Your order is on its way to you.
Please kindly note that all shipping companies and post offices are overwhelmed with orders in this time, and due the lock down and the lack of working companies staff, the orders have been delayed.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
We've already created a ticket to follow up your case. Ticket#21102519Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,LightInTheBox Customer Service
Reviewed June 5, 2020
Well at first it took a long while to ship and I wish It would of took less time to get to me and also with the connector only one of the connectors worked unfortunately and also one of of the settings could give someone a seizure.
Reviewed June 5, 2020
This company is a total scam. I ordered a clock which came completely damaged. It was packaged VERY poorly and was broken. When I first contacted the company I simply wanted a replacement. I sent pictures of the damage and followed their instructions to the letter. After several rounds of emails I realized that they were just jerking me around and I wanted no part of it. I asked for a refund. They required me to pay the return shipping saying they would refund later. I again complied with all their instructions. Here I am literally months later, out the money of the clock and the money to ship. They claim they haven’t received it yet even though it has been months. They continue to try to close out my tickets as if the matter is resolved. It is NOT. Please heed my warning and don’t purchase from this company. Not worth it. Order # **.
Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, If there is anything wrong from our side, we are willing to take full responsibility for that.
Thank you for your cooperation.
Reviewed June 5, 2020
I ordered a resistance band set on April 1, 2020. It is June 4th and I have not received the order. The tracking information does not give me any indication of where the order is and when it may arrive. The shipping cost was returned to me in the form of a credit. A credit that I have no intention of ever using. I am very dissatisfied with my experience and based on my experience I would not recommend this website. In hindsight, I should have listened to the reviews.
We are sorry to hear that you didn't receive your order yet. Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, If there is anything wrong from our side, we are willing to take full responsibility for that.
Thank you for your cooperation.
Reviewed June 3, 2020
I ordered cycle shorts on 1st April (o/no **). I appreciate that the delivery would be delayed due to the problems at the moment, but I still have not received my order. Have sent numerous messages but just get the same reply! The tracking shows that the order was in transit to NZ on 12th April, but nothing after that! I was told to wait until 1st June - that’s now been and gone and still no sign of my order or a sensible reply from customer service! The most frustrating company to try to deal with! I spent my career in customer services and am absolutely appalled by yours!
Dear Melanie Essam,
We are sorry to hear that you didn't receive your order yet. We know it's frustrated to place an order and waiting for so long and not receiving it.
Please kindly note that All shipping companies and post offices are overwhelmed with orders in this time, and due the lock down and the lack of working companies staff, most of orders have been delayed.
According to the latest tracking information, your order has already arrived to your local post office, so we believe that you will receive it soon.
You may kindly track it here at New Zealand Post tracking page:Tracking link: https://www.nzpost.co.nz/tools/tracking/item/LO977990297CN
Tracking number: LO977990297CN
We've already created a ticket to follow up your case. Ticket#21069731Please login to your account and reply to that ticket and we will do our best to solve this out of control issue. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,LightInTheBox Customer Service
Reviewed June 1, 2020
Ordered on April 6th, paid for 5-7 days shipping. The only thing that went well was the payment as it was swiftly taken (9 minutes in total). Then the waiting began. Packaging of my items took place on April 19th and shipping finally happened on April 26th. Since then, nothing... It will be two months in a few days and the only outcome so far is that I have less money.
Dear Simon Lamarre,
Thank you for your cooperation.
I know it's frustrated to place an order and waiting for so long and not receiving it.
According to the tracking information, your order was arrived to your country, so we believe that you will receive it soon
You may kindly track it here:Tracking link: https://www.canadapost.ca/trackweb/en#/search?searchFor=1023038632399382
Tracking number: 1023038632399382
Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.
Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.
I've already created a ticket to follow up your case. Ticket#21049443Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerey,Lightinthebox
Reviewed June 1, 2020
Disappointment. Ordered item 3 months ago, March. It's now June and still not received. Tracker says still in China, I'm in UK. I will never order with this company again. Worst company I have orders from. 1/6/2020.
Could you please kindly advise us with your order number? Please rest assured there's nothing to be worried about, we will take the full responsibility of your purchase in case something happened with your order. Thank you for your cooperation and understanding in this matter.
Reviewed May 28, 2020
Do NOT purchase from this business. I purchased two-2 piece dresses and a forehead thermometer. The two dresses were appalling. They looked NOTHING like the photos. The "skirts" were scraps of fabric that tied. Strings were everywhere. The one size fits all would not fit a size 0. They were shipped from China. The forehead thermometer came in a crushed box. The batteries were missing. I tried to put new batteries in it and it did not work! I tried three sets of new batteries, but it still did not work. Defective. It came from an address in New York. I contacted the seller via email. No response. Fortunately, I paid through PayPal. When I contacted the seller through PayPal, there was no response. Finally, when the claim was escalated-they responded.
They gave me the following options: 1. Re-sell the merchandise to family or friends to recover my money. (There is no way I would re-sell this poor quality merchandise to family or friends..or even someone I didn't know). When I said that was absolutely not an option, they countered with another option. 2. I could drop the claim and they would give my 50% of my purchase price. I could keep the merchandise. Once again, I said I would not agree to do this. The third option was to send back my merchandise for a full refund of $243.00. However; I had to do this at my expense. This was extremely expensive, but it was the option I chose.
PayPal required proof of shipping, so I provided them with the shipping or tracking number. Within 7-10 days, PayPal ruled in my favor and refunded my money. If I had not gone through PayPal, I am certain I would not have received a refund from this company. If you purchase from them-either use PayPal due to the protection they offer buyers, or use a credit card in which you can reverse the charge.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 27, 2020
I recently purchased a cat bed from a website called **. I was unaware that the product I purchased was not coming from them directly but from a company called Lightinthebox. They sent me a shipping confirmation on May 15th and that was the last I heard about my product. The tracking information shows the product was not received by the USPS. I’ve written two emails to **, only to get no response. Don’t do business with either of these companies. They were quick to charge my credit card and I have NO product. I will be filing with the Better Business Bureau as well and if I don’t get a quick response I will be contacting my credit card company to reverse the charge.
Hello there,
we feel really sorry for your experience.
Please note that if you purchase from non official seller of our products you should kindly contact them about your purchase.
Thank you
Reviewed May 27, 2020
Updated on 07/03/2020: Company initially responded to this review. (Fabio where have you gone?) I am still waiting on two bike jerseys. I received a phone call from DHL in Mandarin (I unfortunately don't speak Mandarin). Tracking numbers have changed. Where are my shirts? Where has Fabio gone? I feel abandoned by Lightinthebox.
Original review: I ordered 4 cycling jerseys on 22/4/2020 order number: **. My email address was wrong (auto correct). How do you contact a company that has no phone number or email address? I cant submit a ticket because the email address is wrong; change password keeps going to wrong address. I have read other reviews. Rookie error. Do not shop here. I fear I have lost my money.
Dear Jennifer,
My name is Fabio and I am the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 36998810. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for any discomfort we caused to you.
Please note that, after checking your case, your order results regularly in transit.
Your order was split into two packages.
We shipped your first package out via Tracked Air Mail on May 5, 2020. The carrier ChinaPost Chengxiao2 has labeled it with LH719750946CN code, which may be useful to identify it later.
Delivery normally takes 10-19 business days. For this reason, you will receive your products in about 27 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by June 4, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=LH719750946CN
We shipped your second package out via Tracked Air Mail on May 9, 2020. The carrier ChinaPost Bao Tongda has labeled it with LH719939301CN code, which may be useful to identify it later.
Delivery normally takes 10-19 business days. For this reason, you will receive your items in about 27 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by June 5, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=LH719939301CN
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
Please accept my warmest thanks.
If I can do anything else for you, please drop me a line and I will be happy to help you.
You can access this ticket at https://tinyurl.com/litb-ticket?id=21031955
Please take care and stay home if you can. Your safety is important.
Best regards,Fabio
LightInTheBox Customer Service
Reviewed May 26, 2020
This site is a scam. I placed my order on 4/6/2020 and paid the expedited shipping costs to have them here in 5 - 7 business days. Every time I have contacted them, I get the same response, "so sorry please wait a few more days"! It has now been almost 2 months and I still have not received package and have received not updates from them! Worst experience I have ever had with a company.... DO NOT BUY FROM HERE!
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Reviewed May 24, 2020
ORDERED ON APRIL 3, 2020. Never received order. Contacted customer support 8 times and let them there is no tracking info and I never received products. They refuse to answer my request or credit me back the $211.
Dear Wendy Alfiero:
Since the worldwide spread of Coronavirus affects all international transportations and custom clearance, lots of flights have been canceled or cut down. Your shipped order might be delayed for a while but our carriers will do the best to deliver packages sooner.we feel very sorry for that.
After checking your order has arrived at local: 2020-06-02 04:15METRO NY DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in METRO NY DISTRIBUTION CENTER on June 2, 2020 at 4:15 am. The item is currently in transit to the destination.
Here you can check it: https://t.17track.net/en#nums=9205590258803384815669&fc=21051
It will be delivered to you via USPS very soon.
In order to keep in touch with you, we had had conducted ticket ID=21036195# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com