LightInTheBox Reviews

I ordered a long sleeved 3-D tunic block print t-shirt, and I was quite happy with the speed of delivery, the quality of the item and the way that it fits. I would definitely recommend your company to my friends and family members!

I have purchased from Light InTheBox on three occasions and they have not let me down. Their product line is unique, and everything I ordered arrived as new in box. I have recommended them to a half-dozen friends and to members of my family.

Nice shopping experience. I got the exact item I bought. Just a little colour different but I just love it. The delivery is quite faster than other shopping site I have purchased from. I will recommend this to my friends. You are the best.

I ordered a package and even though they said it would take four days to arrive, it was on my doorstep on the third day. But unfortunately one the items was broken when it arrived so I called them and they told me to return it and they sent back an undamaged one within six day.

We came to an agreement on the issue that I had with the dress I ordered. I am satisfied with the outcome. Thank you. Valerie **

Purchased 4 shirts! I wear a Large, and 3 seemed to fit OK and same after washing! The fourth was too small right out of package! (Might fit a medium as some suggested.) Like designs and prices even though I'll be 78 tomorrow! Next time though I think I'll purchase the XL for myself!

This was my 3rd order I have placed with Light in the Box! On every level I have felt this company was great to work with. I accidentally placed an order twice and they responded the next day and had already corrected my problem. AAA+ to Customer Service. All of my products have been perfect! I love the designs and material. Shipping and tracking are great! I would not hesitate to recommend LITB to anyone!

I have ordered this summer’s wardrobe with this company. They do what they say what they will do. On time shipping. Reliable. I also adore the products. Well made, comfortable and stylish. Wouldn’t order from anyone else. I have tried, but other companies just don’t as good a job. Very happy.

This is my second order. I visited the site to view tops, and I like one style very much. I was pleased to find it available in a large number of prints and at a reasonable price. The checkout process is simple, with no surprises or hidden costs. Shipping is a bit high, but that is the trade-off for low item cost. Overall, still a good value.

LightInTheBox is a legitimate business that will generally send what you order. The prices are very low and the quality corresponds to that, so don't expect top-quality clothes that will last a long time. But the casual dresses I received were cute and sized correctly. It can be difficult getting returns for incorrect orders, so I recommend paying either by PayPal or a credit card with consumer protection built-in. That way you have another option for getting your money back besides dealing with their policies.

4 clothing items not correctly made and quality. Notified 2 days after receiving but returning very difficult and extremely expensive. I can't afford to pay or lose money. A waste. Very disappointed. Others items good.

I am conflicted about rating LightInTheBox.com but I always give credit where it is due and they were amazing when my Speaker simply stopped working. They replaced it the next day and picked up the old one too. I can't find fault with that at all. The customer service is a bit odd as they don't explain things very well, but they were efficient.

I have ordered long summer dresses, sheath dresses for church (lots of compliments on), sandals and jewelry. All the things I have purchased have been loved and the one dress I couldn't fit my niece loves it as a gift! Everything I purchase comes in on time and I have no complaints. I am able to dress affordably and look expensive! THANK YOU SO MUCH!!!

Unfortunately, I did not receive my packs for this order number #**, as a result, I would like to reorder again, or please I want my money back now so I can purchase my Item someplace else. Sorry for all this inconvenience, but life has to go on. Best, Anselmo **

Overall I feel you do a good service. I like the variety of men’s clothing as well of the style of clothes. It’s hard to determine sizes before ordering because all not same. It takes awhile to get response from customer service. I was suppose to have credit several orders ago and never seen or heard back from customer service.

I recently bought some items from LightintheBox.com. There were some issues with sizing but after contacting customer services my problem was solved. So this would be one company I would buy from again in the near future.

Would like to see these clothing items manufactured in USA, yet these styles do not fit the style of United States. Orders could also be distributed from USA, but probably could not be located in United States.

I ordered a pair of XL hiking pants and when I received them they are definitely sized incorrectly. I filled out the “request and uploaded a picture“ as per the company directed. Submitted on 7.15.21, and on 7.16.21 the response received was “please use the link provided to get the correct size”! Unbelievable, I very clearly stated I want to return this product! Waste of time and money I am sure I will not see again. This company has definitely some serious underhanded business practices. They have the ticket number that was created, and there is nobody to speak with. I responded again to the ticket number that was generated, terrible way to do business. I hope others have had better luck than myself in trying to return product.

Ordered a nice rough cut tank top for a renfaire outfit, what I got was a worthless shill item worth much less than what I paid. It looks like a cheap piece of backing fabric that's been hacked at with a pair of scissors. Complete scam, I don't even like wasting my time returning the item.

Horrible return or refund service. I ordered a hiking vest, it is not true to size. I have sent LightInTheBox 4 emails which come back to me. There is no way to get a return or refund from them. Please help! Otherwise I will have.

My issue was resolved through Customer Service, the team was responsive and provided options to either replace or return for full value. I was satisfied with the outcome in the end.

This shirt is so cute and colorful that it really draws one's eye to it. The graphics really stand out. The fit is perfect with a very nice slimming cut and it is true to size. I like the material because it is lightweight even in hot humid weather. Highly recommend it especially if you like compliments!!!! Happy, happy, happy with my purchase!!

I have purchased 4 dresses for my daughter's wedding, hoping to try them and choose the best one for this special event. When contacting the company with my return issues, I am told that these are non-returnable, that I need to submit tickets for the issues I am experiencing, add photos of the tags and dresses with measurements of the dresses that do not fit. I try to submit the required ticket, and am informed there is another ticket out, and they close the ticket completely. One of the dresses was sent in the wrong color from what I have ordered; they still responds with ticket issues. Below is copied directly from their web site:

I was very pleased with the new pack for my bike. It was exactly what I was looking for as it had a low profile and allowed my rear light to be clearly seen. The bag shipped out quickly after it was ordered. It took almost 6 weeks to get it, but that was the fault of the USPS not Light In The Box! I have often recommended Light In The Box to friends and will continue to do so. Thanks!

The clothes were good and arrived on time. However, the 13 items had been packed into a bag hardly big enough to hold them. On being delivered the bag had split open and I returned home to find several of the items spread across my doorstep.

Hello there. I am here for talking about the quality of of the service. I am extremely happy to be here because they are very friendly. After going to gym I am very happy. I am extremely very happy so I am here for writing a short review for them.

***Update***

I placed an order on 4/27 for gift for my wife for Mother's Day 5/9. The items did not arrive until 5/18. When Large cycling jerseys did arrive, they did not fit her. Every other brand of cycling jersey she has owned has been a size Large. These items did not come close to fitting. I have seen other reviews also expressing the same problem of sizes not being standard and often too small. This was my first order with Light In The Box. I was not aware of their non return policy. I inquired about a refund and they condescendingly told me the non return policy was clearly on a link buried in their home page. In the interest of customer service, they did concede to a refund if I mailed back the items to the address in China. I followed all the instructions and address they provided me.

So I got the keyboard and it's nice and all but it's broken when I got it and half of the key caps don't even work like my f1 and my fn keys don't work. I been trying to fix it for like 2 days now and I can't cuz it will not fix and I have all the proof to open a case and bring it to the court and I need a new one from you guys cuz this keyboard is broken and key caps don't even work so I hope you get this message and you answer me back and I would like you guys to call me if you got time and I hope you call me. My phone number is **. I will be free at any time you call. Thanks.

The stock is very interesting and comfortable. There are nice items and they fit very well. The only thing I have to say is the slow time of delivery. The most important thing is that I at least received my items.

This is very nice. I like it. Amazing work. Nice. Thanks. I have a great opportunity thanks. Again. This is really great. This company is good and nice. Thanks to all employees. Hope it successful again and again.

This dress was not even close to a size 10. It does not fit! The edges were torn and not attached around the bodice. The sparkles fall off everywhere. They were not sewn on. I would like to return item and have credit toward something else. The other two dresses I bought were beautiful and fit great.

Had to re-order correct item (not yet received) because was sent wrong product. Went thru 5 or 6 "tickets" until contact with supervisor gave me credit for item not shipped. Have since re-ordered, am awaiting arrival of correct item.

Kudos, Bravos, Many thank you to LightInTheBox. Superb Tailors And Tailoresses indeed! My Mother of The Groom Dress will be perfect w/ sparkles sewn in and fitted to a tee for me which I pd. 20 USD for and they really did a Terrific job!

Updated on 07/04/2021: I ordered 24 tops and they are beautiful. Customer service has been very helpful. I have ordered other tops that will arrive soon. Fabric of each top is very nice quality. Items run small compared to US sizes, but watch the size chart to adjust for correct size.

Your sizing guidelines give measurements for the t-shirt size but then the shirts arrive and they are larger than the measurements and many of them have neck openings large enough for 2 necks! Also, the one order contained 3 L and 2 XL shirts and it was suppose to be 5 L shirts and looking back, somebody changed the size on 2 of the shirts. I have emails to confirm that they were all suppose to size L (ie - I ordered 5 M shirts and then emailed and requested that they be changed to 5 L shirts and the response was "no problem", but when they arrived, there were 3 L and 2 XL). Your offered resolution to these problems was totally unfair and the complete opposite of "customer service", and I say this compared to other companies that sell similar products such as "The Mountain".

I’ve been trying to get in touch with you for a while. I received two items defective and one item that it’s too small. I need to return all three of these items and place another order in hopes that they are not going to be defective as well.

I have been searching for a bridal jacket to wear over my dress, I saw everything I was looking for in an item from Light In The Box. Took my measurements, as it’s advertised as a custom item. Placed my order and excitedly looked at the calendar to see the approximate arrival date. A couple days go by and I receive an email that my supposed “custom” jacket was out of stock lol, with no idea when or if it would be back in stock. I received my refund immediately, and go back in to look for something else…nothing else compares. Very disappointed

I like the colors and designs of the T-Shirts on LightInTheBox. They're different than other T-Shirts. I ordered them online and they arrived in a timely fashion. They were packaged well. I was extremely pleased with the product and the whole purchasing experience.

I ordered XXL and these 2 items might fit my 12 year old granddaughter- now they want me to return to China at my cost and my risk. This is not customer satisfaction- this is crap!!!! I want a full refund and I would NEVER recommend.

The watch was beautifully packaged and was delivered on time. The pricing was quite fair, to be honest, and the watch's quality is out of this world. Would one hundred percent recommend this watch to anyone who wants it for personal use or to gift someone

You have the worst customer service of any of the four Chinese sellers that I do business with. You have no idea whatsoever of how to satisfy a consumer and your service agents are not friendly and do not care one way or the other whether my problem is solved!!

I never receive my hat. Nobody answer me after a lot of demand online. There is a mistake on my name. I try to make corrections but It was impossible. UPS never delivered me and return my hat to your office. https://li0.rightinthebox.com/images/640x640/201607/gohpil1468586017450.jpg?fmt=webp&v=1. I want that you pay me back or find my hat and send me at my office.

LIGHTINTHEBOX. Ordering some more soon.

Product came on time and in good shape. The site makes shopping easy and presents sizes and options in a useful way. For instance, they guide you on how to measure yourself to make sure the item you buy is properly sized. Many big-named sites don't do this.

My experience was not good. I ordered an alarm clock as a gift for my husband. Took too long to receive. It was cheaply made. I sent emails letting them know I was returning it and they never responded. Never got my $ back either! They suck.

I could not even try these on... The "fabric" was the worst ever. They must retouch their product photos to an extreme level. What's worst is that they say you can return items. Guess where the return address is?? China!! That's right. You must pay shipping to China. In the trash can my purchase goes. This clothing is not even worthy of being donated to Salvation Army.

I like my dress. The problem is that unfortunately, the ad did not have enough information about the dress material. Also, I like to know if you have Petite dresses. I am a Petite, of the golden age, but I notice that you do not seem to carry cloth for my age.

Although the print on the clothes are lovely the fabric content was not as stated. One of my blouses said cotton mix on LITB website...The content tag says 100 percent polyester...Correct fabric content is a deciding factor on my purchases..

Light In The Box is my go-to for lots of things. It is easy to navigate the website. I usually find a great selection of what I am looking for. So far, images have fairly shown the items I will be getting. There is usually all the product information I need. Ordering and payment is easy, and the quality of the items has (so far) been great!

All I wanted was a credit for a pair of shorts but your system will not accept the pictures which I posted in my review. Now I am supposed to return them which will take forever. I hope this does not continue because I will stop doing business with Light In The Box. If I must return them this will take weeks and weeks to receive a new pair. I am very unhappy.

I love the lilac colors, everything about the dress is just absolutely beautiful and perfect for me... I am so happy I went with Lightinthebox to get my dress...and I can't wait to get my platform sandals and my son's 3D shirt.

The company has reached back to me and is happy to resolve the return/refund issue. Thank you.

After my first review of my experience with LightintheBox regarding a party dress I order, I was contacted by the company. Rebecca, has been extremely helpful and has contacted me regarding my order to expedite the shipment so I can receive it prior to my party date. I really appreciate Rebecca and the company acting so quickly to remedy the situation. I am increasing my rating taking into consideration these efforts and hoping these efforts comes through.

I purchased some dresses from LightInTheBox and I contacted them because I was wondering about my purchase. They got back in touch with me. So, that was fine. I was satisfied with four out of seven. Some of the pictures looked like the fabric was linen but it ended up being almost like a satin type finish. It didn't look like what the picture was showing. Then there was one that looked like it was a longer dress and it ended up being short. It looked completely different when I got it and it looked like the fabric didn't quite match up on the seams. But there were some items that I got and absolutely love.

My previous purchase, made in May 2021, of a woman's black with butterflies shirt is being taken care to my satisfaction. Be advise to read and examine every size chart regardless of previous purchase.

I initially bought one item to see but I loved everything about it so I have been a faithful customer ever since. Love the styles because they are trendy and the quality is good and the prices are cheap and they also have great promotional coupons.

I have order repeatedly from your company and never found any problems, in fact your product are of good quality and your pricing is at an affordable rate, your service is excellent and your delivery scheduling is on time. Thank you!

Loved the quality of the neoprene dive suits, daughter and GF were both impressed as was I. Don't hesitate to shop here (I initially was). Have placed multiple orders and have received them faster than orders placed within Canada on the same day. Love this store!

Navigating their site is not as easy as I would like it to be. ‘Cause when you've got a thousand items to look through, it takes a long time to look at them all. I wish there was a way they'd categorize them better. At first, I thought the quality of my purchases was really good. But lately, every one of the type of shirt that I got is showing fraying around the neckline below the stitching. Also, LightInTheBox ships substitute sizes and it's very difficult to get them returned. I had a return earlier this year and it took nearly two months. Plus, the amount that it cost to send the item back is outrageous. I had a second purchase I was going to return, but it would have cost more to send it back than what it cost to get it.

I ordered a 3 piece mother of the Bride dress pants with lace top and jacket. It arrived 6 days later. Top way too small and pants way too big. I wear a size 24 and this usually fits. I sent to return for refund. They ask for pictures which I sent and then they ask for tags to see if their supplier shipped wrong. Sent a picture of this also. Only size tag was wax attached to top. Not on clothes themselves. They responded not able to refund due to fact custom made. It was not custom made. Never asked for measurements. Also received in 6 days from order. I wish I had read previous reviews. I would advise not to order clothes. Especially For special occasions. I think it is a rip off. I spent $200 On day I received. It's now $150.

The delivery experience was fine but my shoes were super crushed in the box they were in. Other than that, I will consider purchasing with LightInTheBox again.

I ordered a XXL Polo Shirt and got some silly silk item that wasn't even close to my size. Returned it, paying the postage, and never got a replacement. Similar thing happened to my partner. Either they mix women's and men's sizes, or they are a flat-out fraud.

I bought men's t-shirts and tank tops from LightInTheBox. I specifically looked for items with the designs that I wanted and this came up. I wanted something exceptional like rainbows and designs that cover the whole t-shirt - not just little square boxes. The items I got are very nice.

I ordered 3×1000 3mm rainbow rare earth neodymium magnets sets and 3×1000 glow rare earth neodymium 3 mm sets and what I received was one tin box of plastic beads to which I sent screenshots, emails, and tickets created in the numerous amounts... I basically was stolen from by this company and after this review I'm going to be pressing charges!!!

I was offered a full refund for the pantsuit.

I like colors and designs of the T-Shirts on LightInTheBox. They're different than other T-Shirts. I ordered them online and they arrived in a timely fashion. They were packaged well. I was extremely pleased with the product and the whole purchasing experience. This is a good site. It was better than I expected.

While there were some issues early on in the ordering process -- it seemed like my order got lost in the shuffle due to pandemic complications -- after dropping a brief note to Customer Service the dress was quickly made and shipped to me soon thereafter. I am very happy with the end result as it fits well and is of high quality. I would definitely order it again and would recommend others to do the same with similar items. Excellent job sorting things out from Customer Service.

I was impressed with the vivid fabric colors and quality seam & hem stitching. The fabrics are 50/50 cotton polyester and very silky soft. Size guide was accurate. Items came quickly. Impressed with the variety of items and styles. Plan to order another fun dress.

Hello, As a review of LightInTheBox, I would say everything is fantastic regarding the first items I received and I am hopeful that the next lot will be just as good. The only issue I have it with tracking... I am in Canada, and the first order arrived before any tracking information was given to me. I have not been able to track the second shipment either. The buying experience otherwise, is excellent and I would highly recommend using this site.

When items are shipped there are no receipts included in the package, making it a real challenge to return a damaged item. I recently received a little novelty light that arrived crunched and in pieces. It only cost a small amount and was not worth the hassle of trying to return it for a refund. Is that the strategy? You make it so difficult to return something your customer just won’t bother? I have really enjoyed some of my previous orders—they were just what I ordered. It’s the lack of paperwork that includes a return label that spoils my experience with you. Judy **

I was very disappointed with my order. I ordered my wedding dress according to the exact measurements of the size guide. My dress came in entirely too small as well as other issues with this dress. I was only offered a partial refund due to them saying it would take 5 weeks or longer for them to receive my return and process my refund. Regardless of the situation it wasn’t my fault and I should have received a full refund for that dress. Instead I had to settle for a partial refund and then telling me to gift the dress to a friend or family member! This is not a prom dress. This was in fact my wedding dress.

I ordered two knee sleeves. I have severe arthritis and they are helping me a lot. Good quality and well made. I would suggest that you order a size above, as they fit rather tight. They will loosen with use. I am 120lbs and have not got fat legs. I ordered a large. I would have liked to try an extra large, which I may do in the future.

Ask to exchange dresses. After 5 different emails they expected me to measure the dresses because they didn't fit right, take pictures of label, take picture of dresses, take picture of measurements just for an exchange and did it all and still have two useless dresses and out 40.00 dollars. Not happy.

Updated 06/12/2021: LightInTheBox customer service is awful, they lies to protect their reputation, tell you they’re concerned and wants to help you, but first change your views, upgrade your stars and when you do they never respond back to you. No refund!!! This company sucks, for online ordering.

In reply to my review of 8 June 2021, I received a response from customer service. It took a while for them to actually receive the returned goods once they arrived in China and process the return (perhaps more patience on my part). But my purchase amount was refunded. They also agreed to refund my shipping cost for which I am appreciative (and awaiting). In as much for the materials of the clothing, I perhaps should have been more diligent in my reading of the description; I nor my partner wear polyester (thinking they were nylon). All resolved and that is why I've changed my rating to a 4*.

LightInTheBox is a decent website for my shopping needs. One of my friends recommended it to me after having a positive experience. The prices are competitive and lots of stock available. I ordered a nice yoga pants for my girlfriend and it fits perfectly. The shipping was fast and got my order on time. Only thing that could improve was order tracking on the website more frequently. I would use this website again for my next order.

I have ordered 2pcs 60cm Universal Car DRL LED Strip Flexible Flo... Length: 60cm Light Source Color: White Yellow. 2 for CAD $ 15.05. But the package came with a box containing 2 strips and a bag containing ONE strip only, and as you can see in the Order No: #** of 2021-04-29, I had ordered 2 pair of the strips and received only 3 strips instead of 4 as you can see from the picture, the box contained 2 and they are already installed but I can't install the single one of the strips because the law requires that a day time running light is on both sides of the vehicle!

When I started redecorating my apartment I had an idea of what I wanted to do. I decided in my bedroom to do ocean theme. The shower curtain made my window pop. I have a sunset wall cling on one wall and then the curtain. In the morning the sun comes through and it is gorgeous. I just love it. Thank you for such a beautiful product.

I ordered 4 boleros for wedding in same color & 4 different styles, but the color is wrong & 2 are too small. The web site is impossible to navigate to make a return! No option for talking to a rep. Lost my business!

I ordered a pair a while back. Wanted to wait until I received them to see if I was satisfied before ordering more. I ordered more. Some of the nicest, most comfortable shorts I have worn. Very satisfied with the style, look and fit! Looking forward to receiving my next colors. Thank you.

As I mainly horseback ride bareback, finding undergear that padded my ischial tuberosities (seat bones) was important and for the comfort of my horse. Your product fit the bill, is well-made and certainly affordable. I highly recommend them. You may want to reach out to the equestrian world.

The company contacted me and fully refunded my money.

I was really so happy and cheery with the product I received. What I really loved about it that it didn't take time to be shipped. Plus, customer service is friendly, helpful and honest. I felt felicity and lucky by their team. I will definitely be back in the future!

Excellent page, always aware of the transactions that were made, very friendly, the best decision to buy on this page. I've been using it a long time ago and it really gives you a lot of confidence. Sometimes it's a bit slow, but not all time, what I recommend 100% if you are starting in the world of purchase online, this is your ideal page, you will not regret it, you will appreciate it.

I like LightInTheBox's website. It's really easy to navigate. The prices are really good too. I have other sites I go to that are similar to LightInTheBox and they take way longer to get the product to me. It's really good how fast LightInTheBox delivers the product. I ordered a mother of the bride dress for my daughter's wedding and I was really pleasantly surprised at the nice quality of it. I was really happy about that. When buying online, you have no idea what you're getting and sometimes, a lot of the clothes are very inexpensive and are made of very thin material. I purchased shoes from LightInTheBox and asked about a return. The shoes didn't fit but that's just part of the experience when you're buying shoes online. I would tell friends and family to check back often to LightInTheBox because there are constantly new sales and discounts.

Lightinthebox.com is working with me on this issue. If they follow through with what has been stated I will be happy with the resolution. If not, I will be back here to update everyone.

I ordered a lace jacket on May 17. Was charged for the purchase on the same day but found out later that it was not even going to be shipped until May 31st with an additional 6-10 days of time for shipping. Don’t order any item if you want it in a reasonable time!

This company gives zero indication what they are talking about with the sizes. I have bought many beautiful shirts made in China, and had no problem with the shirts being too small. These companies are pro-active in stating that their sizes are true to American or Western sizes. In addition they state clearly: eg. CHINESE XXL - US XXXXL to clearly distinguish between the two regions. So this 'LightInTheBox' have not even bothered to take note what other companies in the industry does to make things clear and avoid all this confusion. I can only conclude that they're doing it on purpose as a money making strategy. They're saying that it it is my fault that the shirts don't fit!

LightInTheBox failure to retain trkn #. Item in Calif last week. Not delivered yet. Shipped May 10, 2021. Ordered May 24, 2021. How can it ship out prior to being ordered? Order + payment date: May 03, 2021. This is 2nd order placed. 1st order: two yellow bikinis. May 02, 2021 paid for ~ not received ~ no longer shows in LightInTheBox orders. Shows: two dresses at $8 & $6 received May 15, 2021. Count 4 at total $75.52 (2 dresses $6+$8=$14 totalled at $75.52!). Only 2 items inside package. 2 paid items 'disappeared' from LightInTheBox: 2 yellow bikinis ordered May 02, 2021. One bikini's style continues to be shown in catalog: not sure how your "Add images" functions.

Shoes and lightweight yoga pants...Great fit and excellent quality for the money! The shoes are also multifunctional...When scouting or hiking the ability to feel the earth...Not suitable for dance as the soles have sticky grips. Shoes and pants...feels like wearing air!

I had recently given a review that I must retract, yes one of my items had been defective, but that is not LightInTheBox. They have to trust their suppliers to have quality products. If one is defective, that is very common. I’ve been treated well by LightInTheBox and my issue was resolved with the utmost respect and in a timely fashion. I’ve received three more items today that are exactly what I ordered and I am very happy.

First before I ordered I looked to see if you had a US address, you did, however, guess not for returns. I paid $30 to ship and then sizes are not US sizing. I ordered an XXXL according to size chart. I am US size 10 and product was so small. Couldn't hardly get past my knees and upper leg. Secondly, products order we suppose to be tummy control and material was so thin it wouldn't be able to control nothing. Now have to ship back and shipping charges are over $50 to China. My suggestion is do not order from any foreign order house where they do not have an US address where items can be returned at a fair price. I have deleted them off my computer and sent to spam. BUYER BEWARE!!

Entire order was falsely advertised. Customer Service is very hard to reach and outright dishonest. Very poor quality products, contrary to presentation on website. Many products said "cotton" or "cotton spandex" in description, but they are labeled 95% polyester and 5% spandex, at least the ones which had tags. Many had no tags, but they are the same low quality material. Also, the close up pictures on the website showed very neat, high quality and nearly invisible stitching, but the items all arrived with very sloppy, obvious stitching. Necklines all fall unevenly, not as in pictures on website. Printing qualities on garments are much lower than shown on website. Many "prints" are actually just a piece of thin plastic, like plastic wrap, stuck onto the garment.

Their return/refund policies are set up to benefit Lightinthebox and not the customer. It costs more shipping a return than the price of products. The refund they issue consists of only 35% of the full amount paid to them and a difficult process in even getting that amount back on your credit card or Pay Pal account. The products are shoddy and cheap as well.

Updated on 06/02/2021: I wrote a review previously about a smart watch I purchased that does not work. The manual they provide me with cannot be used with the watch they sent me. I have written several times to their customer service department but all they do is make promises but do nothing to resolve the issue. I spent $75 for a watch that is no good. After contacting Consumer Affairs LightInthebox promised to rectify the situation but now they have closed the complaint ticket I had with them without solving the issue. THIS APPEARS TO BE A SCAM. CUSTOMERS BEWARE. WHAT THEY DID TO ME THEY CAN ALSO DO TO YOU. I am sure they have a lot of dissatisfied customers. From now on I will stick with Amazon.

Ordered the Magnetic Balls for my son. He saw them on YouTube. He was fascinated. I was able to find these on Light In The Box, who had exactly what I needed in the right gauge. The item was priced well compared to the other sites I found them on. Shipping was also much better than expected as the comments mentioned it took a long time. He is very happy.

I place my order on the 10th and I got my shoes on the 19th. Very fast. I was really impressed. My grandson is going to love those LED shoes fiber optic. Thank you again for the fast service and the quality of your stuff.

I want to make my granddaughter a Princess for her 11th birthday. So I was searching for a beautiful dress and came across this website. I'm pretty leery about new to me businesses with all the scammers out there, but I took a chance. I was pleasantly surprised that I received exactly what I ordered and it looks exactly like the photos on the website. It looks like very good quality too. Hand applied beading and flowers too. I know my granddaughter will love her dress. I would happily buy from this site again. BTW, I am NOT a paid reviewer and have NOT been rewarded or asked for a good review. I'm an honest 1st time customer giving an honest review. Thank you.

Accurate - I paid via PayPal, confirmed shipping address. Invoice from LIB had previous address. I wrote my concern that I live hundreds of miles from where you shipped it. Wrote twice. BOTH times I got tracking # & was told when to to expect it. Not ONE representative even read my ACTUAL question about incorrect address.

The product said 14 carats white gold so I order, 3 white gold chains. But I got 2 stainless steel chain not 3. And I order 2 yellow 14 or 18 carats chains and I got 1 strange buckle gold chains and 1 very fragile gold chains which got broken when I try to wear on.

The order I placed was delivered on time to my friend in Canada, I live in the UK so this was really helpful. My only concern is now I get an email every day with offers, sometimes repeats of previous day.

Ordered on April 28, received on May 12th. All items received in good condition as ordered. Arrived within 9 business days (12 calendar days), well within the estimated 8-12 business days delivery. Tracking app was fairly accurate. The tracking definitions were helpful. The experience was positive and I have placed two more orders since. Your selection of goods with excellent prices are awesome. The reviews are extremely helpful as well.

Today I logged into LightInTheBox to order things and found they had a payout To the US, I asked them for an order last year, but at the time the payment was Visa or Paypal, so I ordered it via Baybal, and I received it within two weeks by courier.

I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 8, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have been more careful and checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip.

All measures were taken exactly as indicated. Most were way bigger, or did not look at all like the picture. Only half of what I ordered for my daughter was wearable. And as she was out of town with the 7 day return policy, she wasn’t even able to try on the ones that were as pictured until after the 7 days.

My experience with the company was excellent and I have placed a second order. I did have a little problem placing the order via Computer but I viewed that as my unfamiliar activities with ordering online. The product itself was of good material, sized perfectly, and in my hands within a respectable time period. Fit and delivery are my two main factors of ordering online and they were both met very well.

I ordered some cycling closing. There are wide variety of products to choose, and the prices are very competitive. The package was delivered on time. Considering that the package was sent from abroad, it was fast. The items were wrapped well.

Product: The print is beautiful on the shirt but the large size is a lot smaller than I thought it would be. I bought this for a gift and I'm sure she will really love it. Hopefully it will fit. :-) Customer Support: 1.So many choices to choose from 2. This only leads you to more choices which may not match up with your question. 3. It still doesn't get you to a real person to talk to which would have answered everything quicker.

My shoes are on point. They add a lot of pop to my outfits. They are a perfect fit. I'm glad of that and you won't see a lot of people with these shoes on! And on another note you should use jewelry boxes for your jewelry.

The bike jerseys that we received are very cute and have good quality. It was received in a reasonable time with tracking. Customer service was prompt in replying emails. Prices for the items are inexpensive. The complaints that I have are 1) the discounts are very confusing and misleading so don't count on being able to use them 2) they tag on quite a few additional charges at checkout like $$ shipping for each item, tax, insurance so be prepared for that.

I ordered a wedding outfit. When it arrived, it was not made to specification and was very shoddy in workmanship. A second outfit -UNORDERED- (for the same product) was a week or two later. Followed all "return" policies including pictures of the shoddy workmanship and "out of spec" construction. LightinTheBox's response (for both): "Not returnable as custom order". Unbelievable.

Ordered a pair of beautiful and stylish male boots as in the ad the company published and received a pair of ugly and cheap-looking boots that looked nothing like the ad. The company said that they could only give me full refund if I sent the product back to China.

I only had 2 items that size was a bit snug. But still wearable! I live in U.S so sizing on different items were like guessing a bit! Reading the reviews I was able to select better comparing similar sizes! I absolutely LOVE this website, and the many styles and designs that Light in the Box offers! I will tell friends about it! And I am very excited to be a new and future customer! Take care and stay safe!!!

My husband wanted a bike stem extension with a slight angle and was able to find it here. The service and communication were excellent. Good company to work with. Would buy from them again. In fact, we have!!

I ordered 4 products from LightInTheBox - 2 x cycling jerseys, 1 x cycling socks, 1 x cycling shorts. Shipping from China to Hong Kong took about 1 week.

While it took a poor review to get the vendor's attention, they did facilitate a full refund and we appreciate that!

I love what I got, the style, the new original artwork available on these T-shirts! The 3-d style is so neat looking on these, I get compliments when I wear different ones! Thanks for the Original Art Work!

They have resolved my issues so far.

I am a hot rodder and was looking for a specific car “T” shirt for hot rod shows that I am involved in. As I was looking through the massive number of “T” shirts I came across one that had nothing to do with my original search. I am a Leo and there was the lion covering his face with his paw, I had to have it. I forgot about the cars “T” shirt for the next couple of days and every time I went past my mail box I saw the lion, and then there he was. Delivery was fast, the fabric is soft and very, very comfortable and the the lion is fantastic both coming and going…

Will not ever order again from you. I was very unhappy. I got stuff my dog can't use. I don't know anyone to sell them to. I'm stuck with garbage. I heard from other people that you can't make things right. Just rip people. Other need reported for advertising your ad online.

I placed an order for a dress in three different colors..I was very excited to receive it. When they arrived I was extremely disappointed. They were absolutely nothing like what I ordered. I Ordered size 3x but they were very, very small. They barely fit my granddaughter who wears a 3/4. Definitely will not be ordering from this company again!

I am fair on my comments. I spent total of $178.24 on my orders over a few days span. All I am asking for is for the company to send me the right size on the eagle print & the one with cat paw across his face. That I ordered in "SIZE LARGE" & you sent size "Extra Large." Shirt print that had the cat clinging on front of shirt with big blue or purple eyes is the "ONE" I ordered & you sent me the one with cat sleeping. Shirt that had saying on front the printing was peeling off and stuck to packaging. Was sent the correct size but it runs very small for extra large. To fit correct it should have been x-large or even xx-large. "All I want is to get the correct sizes and and not damaged print on the one shirt. I want to show off the beautiful prints and designs on all the shirts I paid $178.24 on. I would love to get more but not until this problem is resolved." Thank you

Products are exactly as described. Sizes fit well, bright, rich colors, quality products and workmanship. No problems with site; no problems with shipping. I feel safe entering my credit card number. One of the best online shopping sites I have used.

Dress came in a well packaged box. Dress description was on point (beautiful dress). Information on how to take specific measurements was well explained. I would order from this distributor again. I ordered the dress for my daughter's sweet sixteen and it is perfect!!!! I would order from this distributor again. Thanks.

LITB has the best leggings my wife just loves!!! No one has anything even close to as unique, vibrant, and great prices. Only thing I could recommend is DON'T say "ships in 24hrs" unless you actually CAN ship it in 24hrs. Builds up the hopes of the consumer that doesn't happen in real life. Awesome products at awesome prices and the best available anywhere, but say what you mean, and mean what you say!!!

Excellent customer service rendered to me when I got angry about a wrong item sent. The customer service man called Alexandre took it up and handled it professionally. Now am okay with a good feedback.

I've had nothing but positive experience & great products with LightInTheBox company and I highly suggest that everyone download the app and give them a try. The items are quality w/o outrageous shipping. They also have check in Daily options to earn points that lower the cost and sometimes free shipping. I have filled my house with a lot of different orders.

I ordered 2 size 10 wedding dresses. There was a 7 day no questions asked return policy which is the only reason I ordered from them. They are not custom dresses, simply size 10, but they won’t refund my money because they are saying they are made to measure dresses. In addition, the dresses run extremely small and aren’t accurate with the measurements they had on their website. I filed a complaint with my credit card company and they will be investigating the matter. I will never order from them again because the website is incredibly misleading as far as what you can actually return. I never sent the company my measurements, so I’m beyond angry that I spent over $300 and now cannot return them.

See images below, in this order, your item no. 8256121 (L), 8508549 (XL), 8106809 (L), 8307714 (L). All are either L or XL, including 8508549, which is a women's PLUS size. None of them are sized correctly. All are basically size SMALL. And the workmanship on other items in these orders is substandard (poorly sewn or made of material other than described on your site).

I really like shopping with the Light in the Box. It's such a wide variety of stuff to choose from and their clothes are really cute and love their boots. Customer service tries their best to resolve any issues and I truly appreciate that light in the Box is awesome.

I don’t understand how this company is still in business. They are scam artist and their products are horrible. They do not look like the pictures. Customer Service is not existent and now I have to dispute charges with my bank. They make it extremely hard for you to return. They even try to gaslight you out it. Do not buy from this company. It’s in Asia and they are false advertisement.

I’m new to the site, unfortunately experienced miscommunication on return policy for dresses that are considered made to order despite ordering a standard size. Everyone in customer service and supervisor were helpful, and friendly. We reached amicable resolution. I am now a loyal customer. I love their high quality dresses, their size chart is try to their measurements shown in chart. I will order more clothes based on my experience with high quality products and service. I’m confident you will be pleased with their products and efficiency in service.

Customer service is a real issue. Their customer service uses an AI translator to communicate. You can tell they are translating English into Chinese before even attempting to understand an issue. They write their response in Chinese which is then translated by another AI. So much is lost in translation that communication is very awkward and inconsistent.

The bicycle shorts are very fashionable, fits good, must follow measurement chart to get true waistline size important!! The bottom of shorts the white portion do not fit tight around thigh area of leg rather loose and baggy looking, love the design.

Ordered multiple times and liked them except for the blue one which didn't have the effect like the other ones I ordered but except for that I was satisfied and will soon place another order for my wife [who picked out 2 shirts].

I ordered 3 dresses during pandemic, and hoped to find one that was correct color and fit. I ordered by clicking standard size 10 and the color represented in advertisement. Upon their arrival I immediately attempted to exchange for correct color, and was refused with your misleading standard statement “We verify that this product belongs to the class of products that cannot be returned or exchanged because it is considered to be a product made to order”. The dress was NOT made to any order other than your own standard size 10. Two of the blue dresses I ordered don’t match the color Blue I need, and I’m not sure how I came to receive/order a white dress when I wanted dark navy blue.

This company did an awesome job resolving the issue I had. The package arrived. The boots are beautiful. They were too small and the company is working with me to exchange for a larger size.

The prices are ok but the shipping is extremely expensive. 2 of the items are nice and fit well. 1 item is very poor quality and is also somewhat large. 1 item is very large and is decent quality but isn't nearly as nice looking as it looked on the site. I could return the 2 items but at my cost for shipping. I was given option of 15% refund or 30% discount of purchase--my choice, but must be used within 3 months and purchase twice its value. I understand I am keeping merchandise, but having to purchase twice its value is a lot to expect, considering I will have to pay the expensive shipping again as well. This was disappointing since I have referred a lot of people to this site after they have seen merchandise from here (especially our face masks).

I have 4 orders so far that have exceeded my expectations in regard to quality and pricing. Almost afraid to think this can continue but have tried a few risks and been extremely satisfied with product and instructions regarding sizing. Haven't had to return anything! Shipping isn't what everyone wants cause of Amazon, but WAY better product and guarantees!

My very first order came to approximately $175.00 and was I ever happy with each and every top that I purchased! The material is soft, they wash up beautiful, no wrinkling and the colors are so very bright and clear. I really get a lot of complaints. I will definitely be ordering from them again soon.

Finally got all my orders and they are absolutely gorgeous shirts. I love the detail and colors; just like the pictures on the website. My grandson Fienyx was so excited with his birthday shirts especially the Blue Phoenix. The material is perfect for the hot weather in Las Vegas, Nevada should keep him nice and cool. Thank you for inventing such a great shopping experience and beautiful designs in clothing.

After I notified your company that the item received did not match the item depicted in the advertisement and requested a refund, your company indicated that the cost of returning the item to a distributor "in China" could likely cost more than the original purchase. The only other options were to receive a refund or credit "at a fraction of what I paid" for the item. This is false advertisement and it's illegal. The company has no credibility.

I ordered 14 items totaling $188.00 on April 7,2021. My package shipped on April 13,2021 BUT I PAID for 3-5 Expedite shipping and it's April 24th and I still have yet to receive my package that I PAID OVER $30 in shipping to get my package way sooner than this. Not only did I miss out on my special occasion causing me to buy yet another outfit. Refund my shipping fees. I shouldn't have to pay $30 for such a long time of shipping.

Very nice design. Very good quality, good materials. I am very happy with the watches, like them a lot. I would recommend them to my friends and family. Good and on time delivery, besides the pandemic. Thank you very much for your service.

I ordered some shirts and the order experience was great. The shirts came in a timely manner and I even got an email asking if I received them. The one shirt I ordered looked 3D in the picture and like it had a hole going way back in the design. When the shirt came it was not as detailed as the picture. Still a nice shirt. The other shirts I ordered are great. The material is that active wear not cotton like other t-shirts.

The quality of their items are good, but it’s not worth all the grief of trying to return something. I bought a prom dress that came in standard S, M, L, XL sizes and when I attempted to return it, they said it couldn’t be returned because it was “made to order”. I’m not entirely sure why that is, I didn’t have it tailored to any specific measurements, I bought it in a standard pre-made medium size, so it wasn’t made for me. Also when I checked out it did NOT indicate I would not be able to return this item at all, nor did it indicate it was a made to order. It does say on their return policy that made to order items aren’t returnable, but I wasn’t under the impression that it was a made to order dress. I usually don’t write reviews but it’s kind of a lot of money to just cut my losses on. Again, the quality of the items is nice, but if you’re going to buy something, be sure it’ll work because it’s near impossible to return.

My package has not arrived on time and my tracking number no longer works after complaining about the whereabouts of my package the day before. They also do everything to discourage a review. They are also claiming to be ConsumerAffairs until you read on and find they take a trusted name and use it to make it look like they are legit.

I order a beautiful wall hanging. My wall hanging was a picture of blue water running through caves. Love it. My Mom wanted 2. She order a beautiful sunset & then a beautiful blue water beach with white sand & palm trees. She hung the second one in her bedroom next to her bed. The first one hung above her couch which matched perfect with couch. We both love them!

The 3D printing was not quite what I was expecting for the larger sizes. It's a little off and doesn't have the effect that the pictures portray. Also, I paid extra for the express shipping but it still took over a week and a half to get the shipment.

My service was great. Delivery time was great. My sandals are beautiful. I get lots of comments on them. I thank you because I really didn't want to order anything online nevertheless a China based company but truly I was greatly satisfied. Prayerfully if I was to order from the LightInTheBox again I would definitely expect for things to go as smooth as it did with my first order.

The dress is really beautiful, good price, quality, the size is correct and it was very easy to order, at first I was a little afraid that my order would not arrive on time, it took 13 days to arrive. Super fast.

I am very happy to change my rating. I had given a negative review based on some customer service issues. I am happy to report that they actually reached out to me to remedy the situation. Customer Service is a MAJOR issue with me, so this is VERY refreshing that they do care about customer satisfaction. I am happy to recommend Light In the Box.

I love the clothes on this site. But,

Ordered a beautiful shirt and was advertised as a sweatshirt, but these shirts are not lined and are not warm at all..We wore them with a turtleneck under and they were still cold. I also received a shirt with a stain, never heard anything from the Company when I sent in a picture of the stain. I was able.to get it out so I can wear the shirt. Won't be ordering again.

Some of the orders get stuck at customs in NYC during shipping and it holds up the whole process, but there’s not anything you can do about that. I have purchased multiple styles of men’s underwear, exotic underwear, and club clothing. For the most part I have been very satisfied with my purchases, but inaccurate sizing charts on some items is still a problem. Only one item out of 25 arrived damaged and I was issued a rewards credit which I am satisfied with and have already used. Six items out of 25 arrived too small to even get on even though I used the appropriate sizing charts. At this point I am waiting the arrival of two long sleeve button down cotton/Spandex casual shirts. Eager for their arrival!

The price is what hooked me at first, so much cheaper than everywhere else! I took a gamble, I figured the quality would be lacking or it would take 3 months to arrive, but to my surprise the quality is fantastic (for the price) and it arrived within 4 weeks. I am very pleased. Would recommend a faster shipping effort but I understand that’s a difficult dilemma to conquer at this time potentially.

It’s beautiful jus as I thought it would be. I love it. Impressed at how fast it arrived. Would recommend to any one and will be sure to get more stuff though would have been even better with a range of sizes.

I ordered a wedding dress from LightInTheBox. In these times of COVID it is very difficult to have the freedom to shop. Their dress was indeed beautiful and priced right. I purchased the item with the intent to return if it did not work out for my special day. I ordered several online from several different companies. When I went to process the return, the company stated this item is a "Made to Measure" and cannot be returned. The product description states: "Sheath / Column Wedding Dresses Bateau Neck Sweep / Brush Train Satin Regular Straps Vintage Sparkle & Shine with Draping 2021 Sheath/Column Wedding Dresses Bateau Neck Sweep/Brush Train Satin Regular Straps Vintage Sparkle & Shine with Draping 2021".

We ordered several items from LightInTheBox. The shoes were too small. When I contacted their customer service, I was told I would receive a return label within 48 hours. That did not occur, instead I received an email asking for a PHOTO of the shoes that do not fit. I have submitted this. I was disappointed to see their response was so slow, and then randomly needed a picture of the item in order, to make things even slower, to send it back. We have yet to receive the return slip. Very poor customer service resolution. Because these items ship from overseas, they seem like they do not do returns.... We will see.

One of the masks shows my disdain for having to wear a mask, I get a lot of smiles, and a lot of comments about how much they like my mask. I also get a lot of second glances when I'm wearing the pig snout mask.

Dealing with Light In the Box has always been amazing. The quality of the merchandise is well above average and the ability to track the order makes it so much smoother. The shipping, etc., is good and even the package didn't invite damage. Always a great experience.

After seeing a bra and a dress I really liked and other items I decided to order the bra and dress only just to try out this site. Well I was surprised. Both items came in and the quality was awesome. Not cheap at all. The fit was great too. I will be ordering again.

I am very pleased with their products. They have merchandise that every one would enjoy and be able to choose great products. The service is fast and secure to be placed in your mailbox. Thank you for such services you provide.

Merchandise was as advertised. Cute. Good quality. But the delivery time frame was extremely slow and the “tracking” system was less than efficient. It showed the items sitting for days and days in the same location with no explanation.

I simply love the shirt I’d received from you. It’s soft, durable and lively. The shirts I get from you guys are like one of a kind item that no one has seen and I like standing out in a crowd. Hopefully your selections will stay top notch for years to come. Thanks.

The only complaint I have is that the string that you tie on the pants didn’t come in the pants to tie them. The string was just placed in the bag. So it was a hassle having to try to pull the jaw string all the way around the pants so I could tie them tighter.

My last order was a belt and 3 shirts XL. The belt was alright, but it takes more time to put on than to get dress. The shirts were the biggest disappointment, not only did the order take forever, but all 3 shirts didn't fit. They had XL tags, but looked like medium size. I spent about $88.00 on this order. Now when I looked into the return policy, you're telling me I have to ship back to an international address, which is nonsense. International shipping is usually double the price to ship back. The cheapest way has no tracking and it can take a while to get back. So what customer service is that, more than half my money wasted, because of your ridiculous return policy.

Took 3+ weeks to get order, way too long for shirts they probably have in some warehouse somewhere. The 3 synthetic materials shirts were great, although the neck sagged after washing. The cotton shirt shrank at least one or two sizes on washing, distorting the logo print and making the shirt almost unwearable. Not happy with that. The least they could do is get pre-shrunk cotton to use for the shirt material. Slightly dissatisfied with my order.

I ordered a few shirts. all but one fit great and I am happy with them. One was too small but had same size on tag as the others. I have given this one to a friend cause it was too much trouble to send back. I did like the colors on it. I will probably order something else in the future.

I am very pleased with the items I have received. I have gotten positive comments about the shirts. It does take some time to receive the items because they are shipped from a foreign country. Because of the pandemic I expect things to take time to get to me and I don’t mind waiting for good quality products.

This company has now started working hard and diligently to resolve my issue with my order. I give them a five star rating for their effort.

I like the product that I received, however the many errors that 'Light In The Box' committed during the process of shipping and wrong item placement was hair pulling. I do not believe that I will be doing further business with 'Light In The Box'. Still waiting for the last order I placed, perhaps I'll receive it sometime in the near future,

Initially when I received my item, I immediately noticed that the item I received was completely different in appearance from what was described in the description. When I order the item I was being told what I ordered was grey a solid grey. What I received was definitely Brown, the colour difference was not subtle. It was extreme! And not only was the color difference extreme it was in a weird pattern not even a solid color, So initially I was hoping to exchange the item for an item that is grey and not an item that is Brown, but then I was told by customer service they suggested to me that I just resell the item on my own which is insulting and ridiculous!! I was lied to. I paid for something and I didn't receive what I should have, at this point I want a full refund! And I don't want to be jostled around or delayed any longer. I want my $60 back. I want to return this item and I want my $60 back!

Please at how quickly my order was sent (from China...) however..I wish I would have known it was going to take longer than the expected wait..(5-9 days) as it sat "somewhere" in ??Customs?? Still received in enough time to wear to my event. Product was as pictured and arrived intact. Disappointed there was no phone to directly "talk" to someone, however, I did use the Chat feature and was satisfied with the information given.

Your company keeps assigning me more points instead of returning my money and I can’t figure out how to apply the points to future orders. Plus, I would like to know when I place an order that the merchandise is unavailable instead of finding out after I pay! That’s just seems wrong!