LightInTheBox Reviews

My son loves his Naruto hoodies and sweatpants but I'm still waiting on the Naruto hoodie. The sets came in sooner than expected. Cool but last item just a Naruto hoodie taking longer than the sets but I will order more in time. My son loves anime.

Lot of time to process order. After few day order done received info about inability of 1 of these items. 1 of the item look different than the picture. Shipment took days a days to reach to me. However I’m not describing about the first order. Too mucho money spended in shipment and stuff…. Very dissatisfied.

I purchased expensive dresses from this company, thinking I could send them back for a refund if they did not fit/work for me. They do not want to accept a return for a full refund. They want to give you 20% of the price!!! Also, you can not call them. You have to submit tickets and wait for them to reply. Keep in mind, you only have 7 days to return! Now, I'm out over $500 because they are very misleading about accepting returns! Considering taking legal action but unsure of the expense involved.

I purchased over $1000 worth of clothes from Light in the Box including shipping fees to return. The clothes were shipped in two separate orders after I saw the quality of the clothes I received in the first order I cancelled the second order. I purchased the clothes end of July, sent back August the 8th and still have not received my refund as of today 9/28/21 plus shipping fee of $95 to return... Please, please, please do not use this website. The quality of the clothes are super poor. I would hate for you to be disappointed or find yourself in similar situation.

I've been buying products from LightInTheBox for a long time over a dozen products Inc jackets, shirts, gloves, Socks, shorts, trousers etc. and I can honestly say the quality of the products are first class and the delivery was pretty good too considering the problems with shipping due to the COVID virus. I love the selection they have on everything you could imagine and their customer service was fantastic. I've been very impressed by them and will be a loyal customer for years to come.

Package arrived within average time for items from China. The dress size measurements indicated for the items were not as described. The bodice of the dresses were very tight fitting. Otherwise it fit well.

At first I was worried about ordering online without seeing it in person. I purchased the white wedding bolero jacket. When I received the item, the item was thoroughly packaged. I thought it was thin at first, then I realized I could wear the bolero in the summer and keep a conservative look while the weather is warm. The white material matches my wedding dress very closely; the difference is almost unnoticeable. Thank you Lightinthebox.com for providing this particular style, without the collar, half sleeves and longer waistline. I am very happy with this purchase! I would have given it more stars if the materials to the lining and the outer jacket were thicker. Can still be worn in the spring, fall and winter without overheating.

Lightinthebox is a terrible company for returns. The products came so wanted to return. We had to pay $44 shipping to return to China which we didn't realize the company was from. 2 months later they tell us they finally got the product. This all happened from May - July. As far as the refund the promised in multiple notes, none. They told us it was refunded back to bank in August/September. Contacted the bank and they say no refunds have ever been done. Contacted them again no refunds. You can't email or call them - have to do everything over their "orders" section and they only respond and you have to read it within 7 days or they delete it. I can't say enough bad things about this company - do not order from them!

It is very exciting to receive a package from this seller. I have bought many items from them and have never been disappointed. The delivery time has been reasonable and packaged carefully. I highly recommend this seller.

I love this dress as it is very comfortable and fits perfect. Also I ordered my son a nice shirt and he loves it. It is so soft and fits perfect. Good quality clothes. Ease of ordering and arrived on time. I will recommend this company or website to everyone. 5 Stars.

All the products but the face mask were great. Face mask should have stated it was not medical in the description. When shipped on August 30, they added that it would Arrive in the US on the 3rd of Sept. And be there in customs on the 4th at 10:45. How do they know that 4 days early? Once in US package said it was shipped second day air, but took 4 days.

I ordered 3packs of braiding hair that stated 80 roots per package when I received my package, I got 8 roots per package. I sent order back as they asked for a full refund &never got my refund back. Disappointed.

Do not use this website. It’s a scam! They offer cheap products, poor quality, to trap you - then when you want to return them they say you can only return to China, which will cost you more than the product. They will not pay returns. Instead they say if you don’t return you can keep the product and they will give you 20% back. It’s a scam! Low prices high margins for them to make money.

Do NOT order anything from this company! They misrepresent their return policy and categorize standard sizes as “made to order” to deny you a return authorization and keep your money. The “easy 7 day return exchange” requires pictures and measurements, unlike any company I’ve ever encountered, only to end in a denied return request.

I ordered a medium swim set, it came about 2-3 wks later. I could not even get it over my knees. I contacted LINB and they refunded me and reordered them in and XL. I received it about 2-3 wks later and it fit good. I'm pleased with this company. Very customer friendly other than the sizing issue. I will order from them again. Thank you.

Following my complaint, the company contacted me within a couple of days, offering a full refund, including postage. This is excellent customer service.

I saw Light in the Box advertising on the internet and liked what I saw, so I ordered some shirts. I did have some concerns that I couldn't track my package and sent them an email telling them so. Their response wasn't very helpful, but after a day or so the tracking worked, but my shirts sat in New York for a week or so, I'm guessing some of my order had to come by ship from somewhere. All in all a good experience and I plan to order again from Light in the Box, thank you.

UPS says delivered Sat. Sept. 11th at 6:40pm. It was not delivered to my unit #. No idea where it was delivered and UPS just wants me to file a "Claim". This goes nowhere. Being on a fixed income is difficult. Not getting what I paid for is upsetting. I suspect this too will go nowhere, so just venting.

I’ve gotten terrific bargains at LightInTheBox and will continue to buy. However your App is very frustrating to use. 'Filters' are non existent and 'sort’ is useless - so it takes a very long time to find what you need.

4 stars. I contacted a customer service representative twice to clarify my order and even sent a photo with the exact item. I ordered 5 things and one was incorrect. But I'm happy with the item. They need a much better system to identify and search for items. 2 or 3 keywords and an item #. Like LS (long sleeve) blue flame. Or SS (short sleeve) lion cross. I waited a long time - 5 weeks. But I'll definitely order other things from them again.

I have purchased two shorts which has Size M(32) but that is too small when compared to branded shorts of same Size 32. When I asked them they are asking me to send this items China. Really funny they have problem with their manufacture for that why do I need pay for returns. Instead of returns I thawed my new shorts. So don’t waste your money with this. There is another one. Shein.com is really good and better price compared to this.

Light In The Box has been very fast and the quality has been excellent - I have used them several times now and plan on using them again. I have recommended them to friends and will continue to recommend them.

Matter was resolve and I am happy with their response. Very quick.

Two different times when I got an order with swimsuits the zipper broke when they tried the suits on. I put in a complaint with you and nobody bothered to even reply. I was very unhappy and sent out this information and heard nothing. Both suits had the same issue. Poor quality

I am a long time customer of LightInTheBox, I purchase many great LED lighting systems here for my classic cars. The cars are located in the USA and are of Italian, British, and Germany manufacture. This LEDs have greatly improved my safety while driving with the magnitude of brightness they provide (as opposed to my original OEM headlights), these cars are as old as 1980 and still running fine. Thanks for being there. Joe

Love my hammock! It is just like the ones I used in Belize. Now I can feel like vacation at home. I hang it from a chain to an S hook under my deck in the shade. I can easily take it in when I am not using it.

The dressy one piece outfit I purchased was great, but did not match the wedding party so I can not use. EXTREMELY disappointed it can not be returned! Policies are totally misleading! Have lost my business - I am a total online shopper!

I have ordered many shirts with nice prints. While the quality of the shirt is good, 50% of them do not match the photo in either color, pattern or both. I have been pretty disappointed. However, I have always been contacted to make amends by offering some money back or bigger discount on next order.

Purchased men’s and ladies' t-shirts and they were of great quality and delivered very promptly. The prices were very attractive but the style and construction were very nice. I would definitely purchase from your company again.

Only part of an order shipped. LITB gave me 15% on next order… but I could never find a copy of a correct code in my coupons. Finally found it in rewards, it was applied to a new order. Didn’t know it.

I have had a very good experience ordering from LightintheBox. My package always came on time if not before but I absolutely have no complaints with anything I have ordered. I would definitely recommend anyone to shop on that site.

After spending $35 on jewelry I should be able to return more than one. Second I a received an email basically telling me that the one item can’t be return. I don’t care what the measurements of the statement necklace… It doesn’t fit around my neck or my skinner daughter neck comfortably. Why should I have to keep something that doesn’t fit??? The rest of the order was fine. They may need a couple of links added, but I was fine with that… So that means the other could not be remedied.

The watch is great and it looks like it does in the photo and is a cheap price. I have one small gripe and it would be that the light was brighter, could incorporate a flashlight into the watch too. The watch also took a bit of time to ship but it's understandable. Very happy with it and am going to look at getting another.

I loved all the jewelry I received and I liked the design of the top that I ordered, but the size ran way large. Instead of returning it, I was able to alter this myself and I am very happy with my purchase.

I think your products are stylish and have been satisfied with everything. You give great discounts. My only issue would be to tell others to take their time reading size directions. My first shirt I guessed and it's tight but that was my fault. Keep sending great sales. Thank you. Robert **. P.s. You have spelled my name wrong. It's not **. It's **.

If I could give no stars I would of …Poor quality. Only offered 3/4 for refund. Would of cost $50 to send back wrong sizes. Waste of time and effort. Very poor. Light In The Box Please avoid like the plague. Never would buy from them again.

I was happy with my first order even though a same size dress varied quite a bit. The second order the material was not what the specifications described and the dresses did not have the same quality.

This is a SCAM!!! Be aware! I received a piece of garbage, nothing similar to the dress that I ordered but they don't offer return, you must keep the item because the shipping to China is really expensive... yes, even if you received a piece of trash and nor what you ordered... HORRIBLE EXPERIENCE, I LOST MY MONEY!!!

I ordered $217.80 worth of cycling jerseys and kits from LightInTheBox. My items never were delivered. I contacted LightInTheBox to find out what method they used for delivery and they told me DHL. I went on DHL's site to run the tracking on the shipment and low and behold I received delivery confirmation. Upon asking for proof of delivery, I saw it was "received" by a person named "Terry." There is nobody named Terry that is in my unit as well as our two tenants we have upstairs, as they don't even know any "Terrys." Not only that but there is nobody named "Terry" on our block.

Though I had reservations about ordering from a company I had never used before, I must say, I was pleased with the whole process. I found what I was looking for, the price was amazingly low, it shipped quickly and the product was outstanding. I just couldn't be happier with the whole experience.

I did not read all of the underlying info on a sexy men's lounge outfit. It arrived as described. I contacted Light In The Box via chat and was offered alternative items that were very reasonably priced. I ordered one and am now happy with a complete outfit.

I like the zipper biking shirt, but the zipper is bad. It comes up from the bottom and opens up my entire shirt, is hard to zip up and hard to unzip. I get frustrated with it and I am almost going to stop wearing it. I think it is made cheaply. Sorry, but something is wrong with it as I have never had these problems before. It also came wrinkled and stays wrinkled.

Return policy is hard, since it is expensive to ship back. Item was too large. Other options was to keep item and receive 30% of product value or get a refund of 20% of products value. I chose keep & receive 30% value, but it’s been four days and I have not heard a response from them…

UPDATE

This company provided an acceptable resolution.

I ordered three pair of swimming suits from the online order form provided by Light In The Box. My only reference was photos posted in the online catalog. All three suits arrived as promised, the color, size and fit was perfect. I am delighted as these types of swimming apparel is not available in local stores. As I live on the beach I wear this type of clothing while jogging daily on the beach. I was stopped numerous times and received endless compliments on how well I looked in the new swim wear from Light In The Box. Subsequent to receiving my first order, I have placed three more orders. Thank You for the excellent service and high quality swim shorts and swim suites offered. Saludos, Jerónimo

I have ordered from them often some problems in the past. They're a okay company to deal with. Shipping has improved, it's way better than it used to be. Still happy with most of their products. Hope this review is helpful.

I found the shopping and purchase process user-friendly and seamless. The tracking system was useful and the item fit exactly what I required it for. I was very pleased with shopping with Lightinthebox.com and will likely use it again for other costume items.

Nice quality t-shirt. Beautiful made. Love it. Bought it for a gift and I know the person's also is going to love it. They have a lot to choose from. I want to buy them all. I would recommend this company to anyone. You would love the amount and styles to choose from and they very reasonably priced. Nicely made. Thank you. Have a great day.

I have ordered several things. Very first item was wrong size in correct size packaging. I contacted them and THE SAME DAY, they shipped the correct size and told me to keep the wrong size so I gave them to a friend - who also ordered more things from Light In The Box. Sizing has always been correct and they offer charts and measurements to confirm you get the correct size. Their customer service is fantastic!

I ordered two dresses recently and both arrived later than expected. One of the dresses literally fell apart at the seams after one washing. The other is poorly made as well and will probably do the same. I had to purchase another dress as the second one arrived too late to wear to an out of state wedding. Customer service has "jacked" me around about refunding. They have offered me very little compensation for my trouble and their poor products. I will NEVER shop with this company again nor will I recommend them.

The vests came out great, they have a lot of pockets and they look very cool. Shipping was fast and I will definitely be shopping with this website again in the future. The points system is also pretty cool and the first purchase discount helped me save some money.

I think LightInTheBox.com is one of the best shopping platforms. They do their job perfectly. I am very pleased with their service. But their website is very slow. I hope they solve this problem. Otherwise they are the best.

I purchased two evening gowns. I looked at the size charts and ordered one size up. But the gowns were very tiny, about 2-3 sizes smaller than listed. One was supposed to be chiffon and it was pleated polyester. the other wouldn't fit the chest size listed by about 5 inches. When I contacted the company they offered me less than 25% back. When I refused they offered 50%. I disputed this with my bank and credit card company. LightintheBox.com wrote back and told me that they would refund my money only if I dropped the dispute. I requested return information and received instructions so unreliable I knew they would simply say the package was lost and I am out the money. I will never use a company like this again

Everything about the outfit was horrible. It was unwearable and because of the return policy which was not mentioned until delivery, I threw it away and am out $154. The fabric was cheap and very poorly sewn.

Placed an order for 3D shirts and just so so shoes. Loved them. They were exactly as advertised. Good quality and great prices. Delivery was earlier than expected no complaints there. Will definitely order again.

I'm always very pleased with the products I order from you. And most of the time I'll receive my orders within 10-12 days after placing them. But sometimes the processing takes twice as long as the shipping and I'm just wondering why that is. Your customer service is wonderful! A couple of times I have accidentally ordered the wrong size (I now know to order by bust size instead of the dress size) and state that in my review of the product. Even though I haven't submitted a ticket, your customer service will always contact me to try to rectify the issues or give me partial credit and I think that's wonderful and unexpected. Above and beyond my expectations. Thank you very much for the wonderful service. It shows that your company cares about their customers more than making a buck. That's a very endearing quality and I like to spread information like that to everyone I know. I have recommended you to everyone I know.

The items ordered were not as described. This is made overseas and it is not cotton. Sizes were much larger than I had anticipated. Customer service is horrible! To start the return process, one has to jump through several hoops including taking photos of items, packaging and then having to wait 40+ days before finance can clear and start the return process. How is this possible and why are they still in business? Stay away.

I ordered 2 dresses and one fit perfectly and the other was too small even though I ordered based on the sizing chart. Customer service was very quick and efficient with helping fix the issue with the one dress and I was very pleased with the outcome!

I sent several emails in regards to a simple question. I wanted to know why when I was looking at a hiking jacket said Cad $15.25 but when I went to check out the price was CAD$25.74. Since I could not get an answer, you have lost a loyal customer and I will not recommend your product. I have recommended your clothing to friends when they ask but will not do it anymore.

I've ordered 9 times and I've been pleasantly surprised at the quality and sizing. Customer service is excellent. Some colors are a little off from the picture. But I will continue to shop here and proudly recommend.

I ordered a long sleeved 3-D tunic block print t-shirt, and I was quite happy with the speed of delivery, the quality of the item and the way that it fits. I would definitely recommend your company to my friends and family members!

I have purchased from Light InTheBox on three occasions and they have not let me down. Their product line is unique, and everything I ordered arrived as new in box. I have recommended them to a half-dozen friends and to members of my family.

Nice shopping experience. I got the exact item I bought. Just a little colour different but I just love it. The delivery is quite faster than other shopping site I have purchased from. I will recommend this to my friends. You are the best.

I ordered a package and even though they said it would take four days to arrive, it was on my doorstep on the third day. But unfortunately one the items was broken when it arrived so I called them and they told me to return it and they sent back an undamaged one within six day.

We came to an agreement on the issue that I had with the dress I ordered. I am satisfied with the outcome. Thank you. Valerie **

Purchased 4 shirts! I wear a Large, and 3 seemed to fit OK and same after washing! The fourth was too small right out of package! (Might fit a medium as some suggested.) Like designs and prices even though I'll be 78 tomorrow! Next time though I think I'll purchase the XL for myself!

This was my 3rd order I have placed with Light in the Box! On every level I have felt this company was great to work with. I accidentally placed an order twice and they responded the next day and had already corrected my problem. AAA+ to Customer Service. All of my products have been perfect! I love the designs and material. Shipping and tracking are great! I would not hesitate to recommend LITB to anyone!

I have ordered this summer’s wardrobe with this company. They do what they say what they will do. On time shipping. Reliable. I also adore the products. Well made, comfortable and stylish. Wouldn’t order from anyone else. I have tried, but other companies just don’t as good a job. Very happy.

This is my second order. I visited the site to view tops, and I like one style very much. I was pleased to find it available in a large number of prints and at a reasonable price. The checkout process is simple, with no surprises or hidden costs. Shipping is a bit high, but that is the trade-off for low item cost. Overall, still a good value.

LightInTheBox is a legitimate business that will generally send what you order. The prices are very low and the quality corresponds to that, so don't expect top-quality clothes that will last a long time. But the casual dresses I received were cute and sized correctly. It can be difficult getting returns for incorrect orders, so I recommend paying either by PayPal or a credit card with consumer protection built-in. That way you have another option for getting your money back besides dealing with their policies.

4 clothing items not correctly made and quality. Notified 2 days after receiving but returning very difficult and extremely expensive. I can't afford to pay or lose money. A waste. Very disappointed. Others items good.

I am conflicted about rating LightInTheBox.com but I always give credit where it is due and they were amazing when my Speaker simply stopped working. They replaced it the next day and picked up the old one too. I can't find fault with that at all. The customer service is a bit odd as they don't explain things very well, but they were efficient.

I have ordered long summer dresses, sheath dresses for church (lots of compliments on), sandals and jewelry. All the things I have purchased have been loved and the one dress I couldn't fit my niece loves it as a gift! Everything I purchase comes in on time and I have no complaints. I am able to dress affordably and look expensive! THANK YOU SO MUCH!!!

Unfortunately, I did not receive my packs for this order number #**, as a result, I would like to reorder again, or please I want my money back now so I can purchase my Item someplace else. Sorry for all this inconvenience, but life has to go on. Best, Anselmo **

Overall I feel you do a good service. I like the variety of men’s clothing as well of the style of clothes. It’s hard to determine sizes before ordering because all not same. It takes awhile to get response from customer service. I was suppose to have credit several orders ago and never seen or heard back from customer service.

I recently bought some items from LightintheBox.com. There were some issues with sizing but after contacting customer services my problem was solved. So this would be one company I would buy from again in the near future.

Would like to see these clothing items manufactured in USA, yet these styles do not fit the style of United States. Orders could also be distributed from USA, but probably could not be located in United States.

I ordered a pair of XL hiking pants and when I received them they are definitely sized incorrectly. I filled out the “request and uploaded a picture“ as per the company directed. Submitted on 7.15.21, and on 7.16.21 the response received was “please use the link provided to get the correct size”! Unbelievable, I very clearly stated I want to return this product! Waste of time and money I am sure I will not see again. This company has definitely some serious underhanded business practices. They have the ticket number that was created, and there is nobody to speak with. I responded again to the ticket number that was generated, terrible way to do business. I hope others have had better luck than myself in trying to return product.

Ordered a nice rough cut tank top for a renfaire outfit, what I got was a worthless shill item worth much less than what I paid. It looks like a cheap piece of backing fabric that's been hacked at with a pair of scissors. Complete scam, I don't even like wasting my time returning the item.

Horrible return or refund service. I ordered a hiking vest, it is not true to size. I have sent LightInTheBox 4 emails which come back to me. There is no way to get a return or refund from them. Please help! Otherwise I will have.

My issue was resolved through Customer Service, the team was responsive and provided options to either replace or return for full value. I was satisfied with the outcome in the end.

This shirt is so cute and colorful that it really draws one's eye to it. The graphics really stand out. The fit is perfect with a very nice slimming cut and it is true to size. I like the material because it is lightweight even in hot humid weather. Highly recommend it especially if you like compliments!!!! Happy, happy, happy with my purchase!!

I have purchased 4 dresses for my daughter's wedding, hoping to try them and choose the best one for this special event. When contacting the company with my return issues, I am told that these are non-returnable, that I need to submit tickets for the issues I am experiencing, add photos of the tags and dresses with measurements of the dresses that do not fit. I try to submit the required ticket, and am informed there is another ticket out, and they close the ticket completely. One of the dresses was sent in the wrong color from what I have ordered; they still responds with ticket issues. Below is copied directly from their web site:

I was very pleased with the new pack for my bike. It was exactly what I was looking for as it had a low profile and allowed my rear light to be clearly seen. The bag shipped out quickly after it was ordered. It took almost 6 weeks to get it, but that was the fault of the USPS not Light In The Box! I have often recommended Light In The Box to friends and will continue to do so. Thanks!

The clothes were good and arrived on time. However, the 13 items had been packed into a bag hardly big enough to hold them. On being delivered the bag had split open and I returned home to find several of the items spread across my doorstep.

Hello there. I am here for talking about the quality of of the service. I am extremely happy to be here because they are very friendly. After going to gym I am very happy. I am extremely very happy so I am here for writing a short review for them.

***Update***

I placed an order on 4/27 for gift for my wife for Mother's Day 5/9. The items did not arrive until 5/18. When Large cycling jerseys did arrive, they did not fit her. Every other brand of cycling jersey she has owned has been a size Large. These items did not come close to fitting. I have seen other reviews also expressing the same problem of sizes not being standard and often too small. This was my first order with Light In The Box. I was not aware of their non return policy. I inquired about a refund and they condescendingly told me the non return policy was clearly on a link buried in their home page. In the interest of customer service, they did concede to a refund if I mailed back the items to the address in China. I followed all the instructions and address they provided me.

So I got the keyboard and it's nice and all but it's broken when I got it and half of the key caps don't even work like my f1 and my fn keys don't work. I been trying to fix it for like 2 days now and I can't cuz it will not fix and I have all the proof to open a case and bring it to the court and I need a new one from you guys cuz this keyboard is broken and key caps don't even work so I hope you get this message and you answer me back and I would like you guys to call me if you got time and I hope you call me. My phone number is **. I will be free at any time you call. Thanks.

The stock is very interesting and comfortable. There are nice items and they fit very well. The only thing I have to say is the slow time of delivery. The most important thing is that I at least received my items.

This is very nice. I like it. Amazing work. Nice. Thanks. I have a great opportunity thanks. Again. This is really great. This company is good and nice. Thanks to all employees. Hope it successful again and again.

This dress was not even close to a size 10. It does not fit! The edges were torn and not attached around the bodice. The sparkles fall off everywhere. They were not sewn on. I would like to return item and have credit toward something else. The other two dresses I bought were beautiful and fit great.

Had to re-order correct item (not yet received) because was sent wrong product. Went thru 5 or 6 "tickets" until contact with supervisor gave me credit for item not shipped. Have since re-ordered, am awaiting arrival of correct item.

Kudos, Bravos, Many thank you to LightInTheBox. Superb Tailors And Tailoresses indeed! My Mother of The Groom Dress will be perfect w/ sparkles sewn in and fitted to a tee for me which I pd. 20 USD for and they really did a Terrific job!

Updated on 07/04/2021: I ordered 24 tops and they are beautiful. Customer service has been very helpful. I have ordered other tops that will arrive soon. Fabric of each top is very nice quality. Items run small compared to US sizes, but watch the size chart to adjust for correct size.

Your sizing guidelines give measurements for the t-shirt size but then the shirts arrive and they are larger than the measurements and many of them have neck openings large enough for 2 necks! Also, the one order contained 3 L and 2 XL shirts and it was suppose to be 5 L shirts and looking back, somebody changed the size on 2 of the shirts. I have emails to confirm that they were all suppose to size L (ie - I ordered 5 M shirts and then emailed and requested that they be changed to 5 L shirts and the response was "no problem", but when they arrived, there were 3 L and 2 XL). Your offered resolution to these problems was totally unfair and the complete opposite of "customer service", and I say this compared to other companies that sell similar products such as "The Mountain".

I’ve been trying to get in touch with you for a while. I received two items defective and one item that it’s too small. I need to return all three of these items and place another order in hopes that they are not going to be defective as well.

I have been searching for a bridal jacket to wear over my dress, I saw everything I was looking for in an item from Light In The Box. Took my measurements, as it’s advertised as a custom item. Placed my order and excitedly looked at the calendar to see the approximate arrival date. A couple days go by and I receive an email that my supposed “custom” jacket was out of stock lol, with no idea when or if it would be back in stock. I received my refund immediately, and go back in to look for something else…nothing else compares. Very disappointed

I like the colors and designs of the T-Shirts on LightInTheBox. They're different than other T-Shirts. I ordered them online and they arrived in a timely fashion. They were packaged well. I was extremely pleased with the product and the whole purchasing experience.

I ordered XXL and these 2 items might fit my 12 year old granddaughter- now they want me to return to China at my cost and my risk. This is not customer satisfaction- this is crap!!!! I want a full refund and I would NEVER recommend.

The watch was beautifully packaged and was delivered on time. The pricing was quite fair, to be honest, and the watch's quality is out of this world. Would one hundred percent recommend this watch to anyone who wants it for personal use or to gift someone

You have the worst customer service of any of the four Chinese sellers that I do business with. You have no idea whatsoever of how to satisfy a consumer and your service agents are not friendly and do not care one way or the other whether my problem is solved!!

I never receive my hat. Nobody answer me after a lot of demand online. There is a mistake on my name. I try to make corrections but It was impossible. UPS never delivered me and return my hat to your office. https://li0.rightinthebox.com/images/640x640/201607/gohpil1468586017450.jpg?fmt=webp&v=1. I want that you pay me back or find my hat and send me at my office.

LIGHTINTHEBOX. Ordering some more soon.

Product came on time and in good shape. The site makes shopping easy and presents sizes and options in a useful way. For instance, they guide you on how to measure yourself to make sure the item you buy is properly sized. Many big-named sites don't do this.

My experience was not good. I ordered an alarm clock as a gift for my husband. Took too long to receive. It was cheaply made. I sent emails letting them know I was returning it and they never responded. Never got my $ back either! They suck.

I could not even try these on... The "fabric" was the worst ever. They must retouch their product photos to an extreme level. What's worst is that they say you can return items. Guess where the return address is?? China!! That's right. You must pay shipping to China. In the trash can my purchase goes. This clothing is not even worthy of being donated to Salvation Army.

I like my dress. The problem is that unfortunately, the ad did not have enough information about the dress material. Also, I like to know if you have Petite dresses. I am a Petite, of the golden age, but I notice that you do not seem to carry cloth for my age.

Although the print on the clothes are lovely the fabric content was not as stated. One of my blouses said cotton mix on LITB website...The content tag says 100 percent polyester...Correct fabric content is a deciding factor on my purchases..

Light In The Box is my go-to for lots of things. It is easy to navigate the website. I usually find a great selection of what I am looking for. So far, images have fairly shown the items I will be getting. There is usually all the product information I need. Ordering and payment is easy, and the quality of the items has (so far) been great!

All I wanted was a credit for a pair of shorts but your system will not accept the pictures which I posted in my review. Now I am supposed to return them which will take forever. I hope this does not continue because I will stop doing business with Light In The Box. If I must return them this will take weeks and weeks to receive a new pair. I am very unhappy.

I love the lilac colors, everything about the dress is just absolutely beautiful and perfect for me... I am so happy I went with Lightinthebox to get my dress...and I can't wait to get my platform sandals and my son's 3D shirt.

The company has reached back to me and is happy to resolve the return/refund issue. Thank you.

After my first review of my experience with LightintheBox regarding a party dress I order, I was contacted by the company. Rebecca, has been extremely helpful and has contacted me regarding my order to expedite the shipment so I can receive it prior to my party date. I really appreciate Rebecca and the company acting so quickly to remedy the situation. I am increasing my rating taking into consideration these efforts and hoping these efforts comes through.

I purchased some dresses from LightInTheBox and I contacted them because I was wondering about my purchase. They got back in touch with me. So, that was fine. I was satisfied with four out of seven. Some of the pictures looked like the fabric was linen but it ended up being almost like a satin type finish. It didn't look like what the picture was showing. Then there was one that looked like it was a longer dress and it ended up being short. It looked completely different when I got it and it looked like the fabric didn't quite match up on the seams. But there were some items that I got and absolutely love.

My previous purchase, made in May 2021, of a woman's black with butterflies shirt is being taken care to my satisfaction. Be advise to read and examine every size chart regardless of previous purchase.

I initially bought one item to see but I loved everything about it so I have been a faithful customer ever since. Love the styles because they are trendy and the quality is good and the prices are cheap and they also have great promotional coupons.

I have order repeatedly from your company and never found any problems, in fact your product are of good quality and your pricing is at an affordable rate, your service is excellent and your delivery scheduling is on time. Thank you!

Loved the quality of the neoprene dive suits, daughter and GF were both impressed as was I. Don't hesitate to shop here (I initially was). Have placed multiple orders and have received them faster than orders placed within Canada on the same day. Love this store!

Navigating their site is not as easy as I would like it to be. ‘Cause when you've got a thousand items to look through, it takes a long time to look at them all. I wish there was a way they'd categorize them better. At first, I thought the quality of my purchases was really good. But lately, every one of the type of shirt that I got is showing fraying around the neckline below the stitching. Also, LightInTheBox ships substitute sizes and it's very difficult to get them returned. I had a return earlier this year and it took nearly two months. Plus, the amount that it cost to send the item back is outrageous. I had a second purchase I was going to return, but it would have cost more to send it back than what it cost to get it.

I ordered a 3 piece mother of the Bride dress pants with lace top and jacket. It arrived 6 days later. Top way too small and pants way too big. I wear a size 24 and this usually fits. I sent to return for refund. They ask for pictures which I sent and then they ask for tags to see if their supplier shipped wrong. Sent a picture of this also. Only size tag was wax attached to top. Not on clothes themselves. They responded not able to refund due to fact custom made. It was not custom made. Never asked for measurements. Also received in 6 days from order. I wish I had read previous reviews. I would advise not to order clothes. Especially For special occasions. I think it is a rip off. I spent $200 On day I received. It's now $150.

The delivery experience was fine but my shoes were super crushed in the box they were in. Other than that, I will consider purchasing with LightInTheBox again.

I ordered a XXL Polo Shirt and got some silly silk item that wasn't even close to my size. Returned it, paying the postage, and never got a replacement. Similar thing happened to my partner. Either they mix women's and men's sizes, or they are a flat-out fraud.

I bought men's t-shirts and tank tops from LightInTheBox. I specifically looked for items with the designs that I wanted and this came up. I wanted something exceptional like rainbows and designs that cover the whole t-shirt - not just little square boxes. The items I got are very nice.

I ordered 3×1000 3mm rainbow rare earth neodymium magnets sets and 3×1000 glow rare earth neodymium 3 mm sets and what I received was one tin box of plastic beads to which I sent screenshots, emails, and tickets created in the numerous amounts... I basically was stolen from by this company and after this review I'm going to be pressing charges!!!

I was offered a full refund for the pantsuit.

I like colors and designs of the T-Shirts on LightInTheBox. They're different than other T-Shirts. I ordered them online and they arrived in a timely fashion. They were packaged well. I was extremely pleased with the product and the whole purchasing experience. This is a good site. It was better than I expected.

While there were some issues early on in the ordering process -- it seemed like my order got lost in the shuffle due to pandemic complications -- after dropping a brief note to Customer Service the dress was quickly made and shipped to me soon thereafter. I am very happy with the end result as it fits well and is of high quality. I would definitely order it again and would recommend others to do the same with similar items. Excellent job sorting things out from Customer Service.

I was impressed with the vivid fabric colors and quality seam & hem stitching. The fabrics are 50/50 cotton polyester and very silky soft. Size guide was accurate. Items came quickly. Impressed with the variety of items and styles. Plan to order another fun dress.

Hello, As a review of LightInTheBox, I would say everything is fantastic regarding the first items I received and I am hopeful that the next lot will be just as good. The only issue I have it with tracking... I am in Canada, and the first order arrived before any tracking information was given to me. I have not been able to track the second shipment either. The buying experience otherwise, is excellent and I would highly recommend using this site.

When items are shipped there are no receipts included in the package, making it a real challenge to return a damaged item. I recently received a little novelty light that arrived crunched and in pieces. It only cost a small amount and was not worth the hassle of trying to return it for a refund. Is that the strategy? You make it so difficult to return something your customer just won’t bother? I have really enjoyed some of my previous orders—they were just what I ordered. It’s the lack of paperwork that includes a return label that spoils my experience with you. Judy **

I was very disappointed with my order. I ordered my wedding dress according to the exact measurements of the size guide. My dress came in entirely too small as well as other issues with this dress. I was only offered a partial refund due to them saying it would take 5 weeks or longer for them to receive my return and process my refund. Regardless of the situation it wasn’t my fault and I should have received a full refund for that dress. Instead I had to settle for a partial refund and then telling me to gift the dress to a friend or family member! This is not a prom dress. This was in fact my wedding dress.

I ordered two knee sleeves. I have severe arthritis and they are helping me a lot. Good quality and well made. I would suggest that you order a size above, as they fit rather tight. They will loosen with use. I am 120lbs and have not got fat legs. I ordered a large. I would have liked to try an extra large, which I may do in the future.

Ask to exchange dresses. After 5 different emails they expected me to measure the dresses because they didn't fit right, take pictures of label, take picture of dresses, take picture of measurements just for an exchange and did it all and still have two useless dresses and out 40.00 dollars. Not happy.

Updated 06/12/2021: LightInTheBox customer service is awful, they lies to protect their reputation, tell you they’re concerned and wants to help you, but first change your views, upgrade your stars and when you do they never respond back to you. No refund!!! This company sucks, for online ordering.

In reply to my review of 8 June 2021, I received a response from customer service. It took a while for them to actually receive the returned goods once they arrived in China and process the return (perhaps more patience on my part). But my purchase amount was refunded. They also agreed to refund my shipping cost for which I am appreciative (and awaiting). In as much for the materials of the clothing, I perhaps should have been more diligent in my reading of the description; I nor my partner wear polyester (thinking they were nylon). All resolved and that is why I've changed my rating to a 4*.

LightInTheBox is a decent website for my shopping needs. One of my friends recommended it to me after having a positive experience. The prices are competitive and lots of stock available. I ordered a nice yoga pants for my girlfriend and it fits perfectly. The shipping was fast and got my order on time. Only thing that could improve was order tracking on the website more frequently. I would use this website again for my next order.

I have ordered 2pcs 60cm Universal Car DRL LED Strip Flexible Flo... Length: 60cm Light Source Color: White Yellow. 2 for CAD $ 15.05. But the package came with a box containing 2 strips and a bag containing ONE strip only, and as you can see in the Order No: #** of 2021-04-29, I had ordered 2 pair of the strips and received only 3 strips instead of 4 as you can see from the picture, the box contained 2 and they are already installed but I can't install the single one of the strips because the law requires that a day time running light is on both sides of the vehicle!

When I started redecorating my apartment I had an idea of what I wanted to do. I decided in my bedroom to do ocean theme. The shower curtain made my window pop. I have a sunset wall cling on one wall and then the curtain. In the morning the sun comes through and it is gorgeous. I just love it. Thank you for such a beautiful product.

I ordered 4 boleros for wedding in same color & 4 different styles, but the color is wrong & 2 are too small. The web site is impossible to navigate to make a return! No option for talking to a rep. Lost my business!

I ordered a pair a while back. Wanted to wait until I received them to see if I was satisfied before ordering more. I ordered more. Some of the nicest, most comfortable shorts I have worn. Very satisfied with the style, look and fit! Looking forward to receiving my next colors. Thank you.

As I mainly horseback ride bareback, finding undergear that padded my ischial tuberosities (seat bones) was important and for the comfort of my horse. Your product fit the bill, is well-made and certainly affordable. I highly recommend them. You may want to reach out to the equestrian world.

The company contacted me and fully refunded my money.

I was really so happy and cheery with the product I received. What I really loved about it that it didn't take time to be shipped. Plus, customer service is friendly, helpful and honest. I felt felicity and lucky by their team. I will definitely be back in the future!

Excellent page, always aware of the transactions that were made, very friendly, the best decision to buy on this page. I've been using it a long time ago and it really gives you a lot of confidence. Sometimes it's a bit slow, but not all time, what I recommend 100% if you are starting in the world of purchase online, this is your ideal page, you will not regret it, you will appreciate it.

I like LightInTheBox's website. It's really easy to navigate. The prices are really good too. I have other sites I go to that are similar to LightInTheBox and they take way longer to get the product to me. It's really good how fast LightInTheBox delivers the product. I ordered a mother of the bride dress for my daughter's wedding and I was really pleasantly surprised at the nice quality of it. I was really happy about that. When buying online, you have no idea what you're getting and sometimes, a lot of the clothes are very inexpensive and are made of very thin material. I purchased shoes from LightInTheBox and asked about a return. The shoes didn't fit but that's just part of the experience when you're buying shoes online. I would tell friends and family to check back often to LightInTheBox because there are constantly new sales and discounts.

Lightinthebox.com is working with me on this issue. If they follow through with what has been stated I will be happy with the resolution. If not, I will be back here to update everyone.

I ordered a lace jacket on May 17. Was charged for the purchase on the same day but found out later that it was not even going to be shipped until May 31st with an additional 6-10 days of time for shipping. Don’t order any item if you want it in a reasonable time!

This company gives zero indication what they are talking about with the sizes. I have bought many beautiful shirts made in China, and had no problem with the shirts being too small. These companies are pro-active in stating that their sizes are true to American or Western sizes. In addition they state clearly: eg. CHINESE XXL - US XXXXL to clearly distinguish between the two regions. So this 'LightInTheBox' have not even bothered to take note what other companies in the industry does to make things clear and avoid all this confusion. I can only conclude that they're doing it on purpose as a money making strategy. They're saying that it it is my fault that the shirts don't fit!

LightInTheBox failure to retain trkn #. Item in Calif last week. Not delivered yet. Shipped May 10, 2021. Ordered May 24, 2021. How can it ship out prior to being ordered? Order + payment date: May 03, 2021. This is 2nd order placed. 1st order: two yellow bikinis. May 02, 2021 paid for ~ not received ~ no longer shows in LightInTheBox orders. Shows: two dresses at $8 & $6 received May 15, 2021. Count 4 at total $75.52 (2 dresses $6+$8=$14 totalled at $75.52!). Only 2 items inside package. 2 paid items 'disappeared' from LightInTheBox: 2 yellow bikinis ordered May 02, 2021. One bikini's style continues to be shown in catalog: not sure how your "Add images" functions.

Shoes and lightweight yoga pants...Great fit and excellent quality for the money! The shoes are also multifunctional...When scouting or hiking the ability to feel the earth...Not suitable for dance as the soles have sticky grips. Shoes and pants...feels like wearing air!

I had recently given a review that I must retract, yes one of my items had been defective, but that is not LightInTheBox. They have to trust their suppliers to have quality products. If one is defective, that is very common. I’ve been treated well by LightInTheBox and my issue was resolved with the utmost respect and in a timely fashion. I’ve received three more items today that are exactly what I ordered and I am very happy.

First before I ordered I looked to see if you had a US address, you did, however, guess not for returns. I paid $30 to ship and then sizes are not US sizing. I ordered an XXXL according to size chart. I am US size 10 and product was so small. Couldn't hardly get past my knees and upper leg. Secondly, products order we suppose to be tummy control and material was so thin it wouldn't be able to control nothing. Now have to ship back and shipping charges are over $50 to China. My suggestion is do not order from any foreign order house where they do not have an US address where items can be returned at a fair price. I have deleted them off my computer and sent to spam. BUYER BEWARE!!

Entire order was falsely advertised. Customer Service is very hard to reach and outright dishonest. Very poor quality products, contrary to presentation on website. Many products said "cotton" or "cotton spandex" in description, but they are labeled 95% polyester and 5% spandex, at least the ones which had tags. Many had no tags, but they are the same low quality material. Also, the close up pictures on the website showed very neat, high quality and nearly invisible stitching, but the items all arrived with very sloppy, obvious stitching. Necklines all fall unevenly, not as in pictures on website. Printing qualities on garments are much lower than shown on website. Many "prints" are actually just a piece of thin plastic, like plastic wrap, stuck onto the garment.

Their return/refund policies are set up to benefit Lightinthebox and not the customer. It costs more shipping a return than the price of products. The refund they issue consists of only 35% of the full amount paid to them and a difficult process in even getting that amount back on your credit card or Pay Pal account. The products are shoddy and cheap as well.

Updated on 06/02/2021: I wrote a review previously about a smart watch I purchased that does not work. The manual they provide me with cannot be used with the watch they sent me. I have written several times to their customer service department but all they do is make promises but do nothing to resolve the issue. I spent $75 for a watch that is no good. After contacting Consumer Affairs LightInthebox promised to rectify the situation but now they have closed the complaint ticket I had with them without solving the issue. THIS APPEARS TO BE A SCAM. CUSTOMERS BEWARE. WHAT THEY DID TO ME THEY CAN ALSO DO TO YOU. I am sure they have a lot of dissatisfied customers. From now on I will stick with Amazon.

Ordered the Magnetic Balls for my son. He saw them on YouTube. He was fascinated. I was able to find these on Light In The Box, who had exactly what I needed in the right gauge. The item was priced well compared to the other sites I found them on. Shipping was also much better than expected as the comments mentioned it took a long time. He is very happy.

I place my order on the 10th and I got my shoes on the 19th. Very fast. I was really impressed. My grandson is going to love those LED shoes fiber optic. Thank you again for the fast service and the quality of your stuff.

I want to make my granddaughter a Princess for her 11th birthday. So I was searching for a beautiful dress and came across this website. I'm pretty leery about new to me businesses with all the scammers out there, but I took a chance. I was pleasantly surprised that I received exactly what I ordered and it looks exactly like the photos on the website. It looks like very good quality too. Hand applied beading and flowers too. I know my granddaughter will love her dress. I would happily buy from this site again. BTW, I am NOT a paid reviewer and have NOT been rewarded or asked for a good review. I'm an honest 1st time customer giving an honest review. Thank you.

Accurate - I paid via PayPal, confirmed shipping address. Invoice from LIB had previous address. I wrote my concern that I live hundreds of miles from where you shipped it. Wrote twice. BOTH times I got tracking # & was told when to to expect it. Not ONE representative even read my ACTUAL question about incorrect address.

The product said 14 carats white gold so I order, 3 white gold chains. But I got 2 stainless steel chain not 3. And I order 2 yellow 14 or 18 carats chains and I got 1 strange buckle gold chains and 1 very fragile gold chains which got broken when I try to wear on.

The order I placed was delivered on time to my friend in Canada, I live in the UK so this was really helpful. My only concern is now I get an email every day with offers, sometimes repeats of previous day.

Ordered on April 28, received on May 12th. All items received in good condition as ordered. Arrived within 9 business days (12 calendar days), well within the estimated 8-12 business days delivery. Tracking app was fairly accurate. The tracking definitions were helpful. The experience was positive and I have placed two more orders since. Your selection of goods with excellent prices are awesome. The reviews are extremely helpful as well.

Today I logged into LightInTheBox to order things and found they had a payout To the US, I asked them for an order last year, but at the time the payment was Visa or Paypal, so I ordered it via Baybal, and I received it within two weeks by courier.

I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 8, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have been more careful and checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip.

All measures were taken exactly as indicated. Most were way bigger, or did not look at all like the picture. Only half of what I ordered for my daughter was wearable. And as she was out of town with the 7 day return policy, she wasn’t even able to try on the ones that were as pictured until after the 7 days.

My experience with the company was excellent and I have placed a second order. I did have a little problem placing the order via Computer but I viewed that as my unfamiliar activities with ordering online. The product itself was of good material, sized perfectly, and in my hands within a respectable time period. Fit and delivery are my two main factors of ordering online and they were both met very well.

I ordered some cycling closing. There are wide variety of products to choose, and the prices are very competitive. The package was delivered on time. Considering that the package was sent from abroad, it was fast. The items were wrapped well.

Product: The print is beautiful on the shirt but the large size is a lot smaller than I thought it would be. I bought this for a gift and I'm sure she will really love it. Hopefully it will fit. :-) Customer Support: 1.So many choices to choose from 2. This only leads you to more choices which may not match up with your question. 3. It still doesn't get you to a real person to talk to which would have answered everything quicker.

My shoes are on point. They add a lot of pop to my outfits. They are a perfect fit. I'm glad of that and you won't see a lot of people with these shoes on! And on another note you should use jewelry boxes for your jewelry.

The bike jerseys that we received are very cute and have good quality. It was received in a reasonable time with tracking. Customer service was prompt in replying emails. Prices for the items are inexpensive. The complaints that I have are 1) the discounts are very confusing and misleading so don't count on being able to use them 2) they tag on quite a few additional charges at checkout like $$ shipping for each item, tax, insurance so be prepared for that.

I ordered a wedding outfit. When it arrived, it was not made to specification and was very shoddy in workmanship. A second outfit -UNORDERED- (for the same product) was a week or two later. Followed all "return" policies including pictures of the shoddy workmanship and "out of spec" construction. LightinTheBox's response (for both): "Not returnable as custom order". Unbelievable.

Ordered a pair of beautiful and stylish male boots as in the ad the company published and received a pair of ugly and cheap-looking boots that looked nothing like the ad. The company said that they could only give me full refund if I sent the product back to China.

I only had 2 items that size was a bit snug. But still wearable! I live in U.S so sizing on different items were like guessing a bit! Reading the reviews I was able to select better comparing similar sizes! I absolutely LOVE this website, and the many styles and designs that Light in the Box offers! I will tell friends about it! And I am very excited to be a new and future customer! Take care and stay safe!!!

My husband wanted a bike stem extension with a slight angle and was able to find it here. The service and communication were excellent. Good company to work with. Would buy from them again. In fact, we have!!