LightInTheBox Reviews

I have 4 orders so far that have exceeded my expectations in regard to quality and pricing. Almost afraid to think this can continue but have tried a few risks and been extremely satisfied with product and instructions regarding sizing. Haven't had to return anything! Shipping isn't what everyone wants cause of Amazon, but WAY better product and guarantees!

My very first order came to approximately $175.00 and was I ever happy with each and every top that I purchased! The material is soft, they wash up beautiful, no wrinkling and the colors are so very bright and clear. I really get a lot of complaints. I will definitely be ordering from them again soon.

Finally got all my orders and they are absolutely gorgeous shirts. I love the detail and colors; just like the pictures on the website. My grandson Fienyx was so excited with his birthday shirts especially the Blue Phoenix. The material is perfect for the hot weather in Las Vegas, Nevada should keep him nice and cool. Thank you for inventing such a great shopping experience and beautiful designs in clothing.

After I notified your company that the item received did not match the item depicted in the advertisement and requested a refund, your company indicated that the cost of returning the item to a distributor "in China" could likely cost more than the original purchase. The only other options were to receive a refund or credit "at a fraction of what I paid" for the item. This is false advertisement and it's illegal. The company has no credibility.

I ordered 14 items totaling $188.00 on April 7,2021. My package shipped on April 13,2021 BUT I PAID for 3-5 Expedite shipping and it's April 24th and I still have yet to receive my package that I PAID OVER $30 in shipping to get my package way sooner than this. Not only did I miss out on my special occasion causing me to buy yet another outfit. Refund my shipping fees. I shouldn't have to pay $30 for such a long time of shipping.

Very nice design. Very good quality, good materials. I am very happy with the watches, like them a lot. I would recommend them to my friends and family. Good and on time delivery, besides the pandemic. Thank you very much for your service.

I ordered some shirts and the order experience was great. The shirts came in a timely manner and I even got an email asking if I received them. The one shirt I ordered looked 3D in the picture and like it had a hole going way back in the design. When the shirt came it was not as detailed as the picture. Still a nice shirt. The other shirts I ordered are great. The material is that active wear not cotton like other t-shirts.

The quality of their items are good, but it’s not worth all the grief of trying to return something. I bought a prom dress that came in standard S, M, L, XL sizes and when I attempted to return it, they said it couldn’t be returned because it was “made to order”. I’m not entirely sure why that is, I didn’t have it tailored to any specific measurements, I bought it in a standard pre-made medium size, so it wasn’t made for me. Also when I checked out it did NOT indicate I would not be able to return this item at all, nor did it indicate it was a made to order. It does say on their return policy that made to order items aren’t returnable, but I wasn’t under the impression that it was a made to order dress. I usually don’t write reviews but it’s kind of a lot of money to just cut my losses on. Again, the quality of the items is nice, but if you’re going to buy something, be sure it’ll work because it’s near impossible to return.

My package has not arrived on time and my tracking number no longer works after complaining about the whereabouts of my package the day before. They also do everything to discourage a review. They are also claiming to be ConsumerAffairs until you read on and find they take a trusted name and use it to make it look like they are legit.

I order a beautiful wall hanging. My wall hanging was a picture of blue water running through caves. Love it. My Mom wanted 2. She order a beautiful sunset & then a beautiful blue water beach with white sand & palm trees. She hung the second one in her bedroom next to her bed. The first one hung above her couch which matched perfect with couch. We both love them!

The 3D printing was not quite what I was expecting for the larger sizes. It's a little off and doesn't have the effect that the pictures portray. Also, I paid extra for the express shipping but it still took over a week and a half to get the shipment.

My service was great. Delivery time was great. My sandals are beautiful. I get lots of comments on them. I thank you because I really didn't want to order anything online nevertheless a China based company but truly I was greatly satisfied. Prayerfully if I was to order from the LightInTheBox again I would definitely expect for things to go as smooth as it did with my first order.

The dress is really beautiful, good price, quality, the size is correct and it was very easy to order, at first I was a little afraid that my order would not arrive on time, it took 13 days to arrive. Super fast.

I am very happy to change my rating. I had given a negative review based on some customer service issues. I am happy to report that they actually reached out to me to remedy the situation. Customer Service is a MAJOR issue with me, so this is VERY refreshing that they do care about customer satisfaction. I am happy to recommend Light In the Box.

I love the clothes on this site. But,

Ordered a beautiful shirt and was advertised as a sweatshirt, but these shirts are not lined and are not warm at all..We wore them with a turtleneck under and they were still cold. I also received a shirt with a stain, never heard anything from the Company when I sent in a picture of the stain. I was able.to get it out so I can wear the shirt. Won't be ordering again.

Some of the orders get stuck at customs in NYC during shipping and it holds up the whole process, but there’s not anything you can do about that. I have purchased multiple styles of men’s underwear, exotic underwear, and club clothing. For the most part I have been very satisfied with my purchases, but inaccurate sizing charts on some items is still a problem. Only one item out of 25 arrived damaged and I was issued a rewards credit which I am satisfied with and have already used. Six items out of 25 arrived too small to even get on even though I used the appropriate sizing charts. At this point I am waiting the arrival of two long sleeve button down cotton/Spandex casual shirts. Eager for their arrival!

The price is what hooked me at first, so much cheaper than everywhere else! I took a gamble, I figured the quality would be lacking or it would take 3 months to arrive, but to my surprise the quality is fantastic (for the price) and it arrived within 4 weeks. I am very pleased. Would recommend a faster shipping effort but I understand that’s a difficult dilemma to conquer at this time potentially.

It’s beautiful jus as I thought it would be. I love it. Impressed at how fast it arrived. Would recommend to any one and will be sure to get more stuff though would have been even better with a range of sizes.

I ordered a wedding dress from LightInTheBox. In these times of COVID it is very difficult to have the freedom to shop. Their dress was indeed beautiful and priced right. I purchased the item with the intent to return if it did not work out for my special day. I ordered several online from several different companies. When I went to process the return, the company stated this item is a "Made to Measure" and cannot be returned. The product description states: "Sheath / Column Wedding Dresses Bateau Neck Sweep / Brush Train Satin Regular Straps Vintage Sparkle & Shine with Draping 2021 Sheath/Column Wedding Dresses Bateau Neck Sweep/Brush Train Satin Regular Straps Vintage Sparkle & Shine with Draping 2021".

We ordered several items from LightInTheBox. The shoes were too small. When I contacted their customer service, I was told I would receive a return label within 48 hours. That did not occur, instead I received an email asking for a PHOTO of the shoes that do not fit. I have submitted this. I was disappointed to see their response was so slow, and then randomly needed a picture of the item in order, to make things even slower, to send it back. We have yet to receive the return slip. Very poor customer service resolution. Because these items ship from overseas, they seem like they do not do returns.... We will see.

One of the masks shows my disdain for having to wear a mask, I get a lot of smiles, and a lot of comments about how much they like my mask. I also get a lot of second glances when I'm wearing the pig snout mask.

Dealing with Light In the Box has always been amazing. The quality of the merchandise is well above average and the ability to track the order makes it so much smoother. The shipping, etc., is good and even the package didn't invite damage. Always a great experience.

After seeing a bra and a dress I really liked and other items I decided to order the bra and dress only just to try out this site. Well I was surprised. Both items came in and the quality was awesome. Not cheap at all. The fit was great too. I will be ordering again.

I am very pleased with their products. They have merchandise that every one would enjoy and be able to choose great products. The service is fast and secure to be placed in your mailbox. Thank you for such services you provide.

Merchandise was as advertised. Cute. Good quality. But the delivery time frame was extremely slow and the “tracking” system was less than efficient. It showed the items sitting for days and days in the same location with no explanation.

I simply love the shirt I’d received from you. It’s soft, durable and lively. The shirts I get from you guys are like one of a kind item that no one has seen and I like standing out in a crowd. Hopefully your selections will stay top notch for years to come. Thanks.

The only complaint I have is that the string that you tie on the pants didn’t come in the pants to tie them. The string was just placed in the bag. So it was a hassle having to try to pull the jaw string all the way around the pants so I could tie them tighter.

My last order was a belt and 3 shirts XL. The belt was alright, but it takes more time to put on than to get dress. The shirts were the biggest disappointment, not only did the order take forever, but all 3 shirts didn't fit. They had XL tags, but looked like medium size. I spent about $88.00 on this order. Now when I looked into the return policy, you're telling me I have to ship back to an international address, which is nonsense. International shipping is usually double the price to ship back. The cheapest way has no tracking and it can take a while to get back. So what customer service is that, more than half my money wasted, because of your ridiculous return policy.

Took 3+ weeks to get order, way too long for shirts they probably have in some warehouse somewhere. The 3 synthetic materials shirts were great, although the neck sagged after washing. The cotton shirt shrank at least one or two sizes on washing, distorting the logo print and making the shirt almost unwearable. Not happy with that. The least they could do is get pre-shrunk cotton to use for the shirt material. Slightly dissatisfied with my order.

I ordered a few shirts. all but one fit great and I am happy with them. One was too small but had same size on tag as the others. I have given this one to a friend cause it was too much trouble to send back. I did like the colors on it. I will probably order something else in the future.

I am very pleased with the items I have received. I have gotten positive comments about the shirts. It does take some time to receive the items because they are shipped from a foreign country. Because of the pandemic I expect things to take time to get to me and I don’t mind waiting for good quality products.

This company has now started working hard and diligently to resolve my issue with my order. I give them a five star rating for their effort.

I like the product that I received, however the many errors that 'Light In The Box' committed during the process of shipping and wrong item placement was hair pulling. I do not believe that I will be doing further business with 'Light In The Box'. Still waiting for the last order I placed, perhaps I'll receive it sometime in the near future,

Initially when I received my item, I immediately noticed that the item I received was completely different in appearance from what was described in the description. When I order the item I was being told what I ordered was grey a solid grey. What I received was definitely Brown, the colour difference was not subtle. It was extreme! And not only was the color difference extreme it was in a weird pattern not even a solid color, So initially I was hoping to exchange the item for an item that is grey and not an item that is Brown, but then I was told by customer service they suggested to me that I just resell the item on my own which is insulting and ridiculous!! I was lied to. I paid for something and I didn't receive what I should have, at this point I want a full refund! And I don't want to be jostled around or delayed any longer. I want my $60 back. I want to return this item and I want my $60 back!

Please at how quickly my order was sent (from China...) however..I wish I would have known it was going to take longer than the expected wait..(5-9 days) as it sat "somewhere" in ??Customs?? Still received in enough time to wear to my event. Product was as pictured and arrived intact. Disappointed there was no phone to directly "talk" to someone, however, I did use the Chat feature and was satisfied with the information given.

Your company keeps assigning me more points instead of returning my money and I can’t figure out how to apply the points to future orders. Plus, I would like to know when I place an order that the merchandise is unavailable instead of finding out after I pay! That’s just seems wrong!

I'm neither happy, nor displeased. My daughter placed some orders without permission, it took a couple days for customer service to get back to me, and a few more days after that to get my refund. I did receive one of the two orders she placed, and I am ok with the quality of product.

Very quick delivery and the quality of the item is superb. The only kind of feedback I can give is to communicate a bit better about the delivery status. The customer services need to be improved, nevertheless, good online shopping company. Surely recommend to many others.

These guys are thieves. Never send you what you paid for. Look them up. there’s a class action lawsuit coming up against them! I paid them. They never ended up giving me anything and they just mark me when I ask for my money. Thieves.

Wow, what an amazing company! The tiles are absolutely amazing quality and so fun to design. And easy! Super hassle free. The prices are amazing, there’s always a good deal going on and the customer service is remarkable.

This is the world's famous shopping point and I made shopping through this brand and it was really pleasant. I loved to make shopping from here and I would suggest to my friends and people to shop from here as it is really trustable brand.

I have ordered from Light in the Box several times over the years, and all of the products I've received have been just as they were described on the site. I will be moving soon, but when I get the new permanent address I'll be sure to order from them again!

Made an order for kid's shoes Dec. 9, 2020. Expected 10 day delivery. Package was sent almost a month later, never arrived, they didn’t follow up and it was returned. Customer service respond when they want and don’t answer your questions. They refused a refund and refuse to change the size given the child has grown. They say it will be sent but it’s been 2 months and nothing. As of March 31, 2021 and still no resolution. DO NOT ORDER FROM HERE IF YOU WANT SOMETHING DELIVERED.

Honestly, never been into online shopping but for obvious reasons (the pandemic).. I couldn't resist myself. Fast forward over a year down the road and now I cannot consider myself a rookie anymore. I definitely know my **.. and I know it sounds corny but I don't even know how I stumbled across this website.. I've never heard of them in my life, like, Light In The Box what?? But hands down my favorite website to receive new items from. Ok well I lied.. It's my second favorite website. I've discovered (gotta love that monthly BoxyCharm box) and I log into my account daily just to check things out. I absolutely adore my action word leggings. I ordered an item too small and contacted customer support yesterday in hopes for an exchange, so I'll check back in and let you know how it goes. If all goes well I'll update with a picture.

I love the style, the comfortable fit. The price was excellent. The material is good. I was so pleased I have already ordered again from this website. But always order a size larger because it comes in small.

Extra ordinary customer services! The company is very attentive and values customer's opinion. Our concerns on an ice skating dress was resolved. This is the first experience to receive proper customer services from online shopping companies.

I previously sent YOU ALL the SKU numbers in a message on the return link. This is exactly what I am talking ABOUT!!!! Very POOR Customer SERVICE!!!! Don't send it too BIG!!! Don't send it too SMALL!! ALL **!!!! FOR THE LAST TIME!!!!

All I can say is the Quality of the tops (still awaiting delivery, but they did arrive in southern California U.S.A.), seem to be of top quality material!!! The bicycle parts/accessories are installed (with ease), and they are of the best quality!!!!! You Guys and Dolls seem to have a Lot of stuff other people/companies Don't Have!!! No Worries. I will keep ordering at least clothes/shoes, bicycle parts/accessories in the future!!!!

We are currently in the process of an agreement, and I am very pleased with their assistance with my issues thus far. Their level of professionalism is excellent and attention to detail as well. I’m glad I didn’t give up.

I ordered a large amount of stuff recently. I want to see how long it takes to get here since they shipped it. I know it will go thru customs but please don’t take months! I really want my items ASAP for I’m super super excited about what my lot buy was.

I ORDERED 4 pkgs of COPPER HANDS “MEDIUM” and packets say S/M BUT THEY ARE TOO BIG. The first ones I tried on was like somebody else wore them first. They are very loose and do NOT help my hands feel better.

I have made two orders with Light in the Box. Because I ordered incorrect sizes of magnets and bathing suit, it was not worth my time or money to return and exchange. Just the charge for shipping these items back to China was more costly than making a new order. That was disappointing to me. I will take my business elsewhere. RP

The hoodies were awesome once I figured out the sizing.. I've ordered 5 separate orders. And will continue to order more, either it's one item at a time. Or 4 or 5 things at once. They continue to help you thru every step of the way.

I had order an item and it took a month and a half to receive it. Then I order again and they send me an email telling me that the item was shipped on 5 March 2021. I have been waiting for it to received another email on the 24 March telling me that the same order number was shipped on the 24 March 2021 and prior to that between my first and second order they withdrew $50.53 out of the same account and tell me that they don't have an order after I have email them over and over and over to refund my money and so far they have refuse to issue my refund saying that they would look into it, but no answer yet and they withdrew this amount on 4 March 2021, and they only have a phone number out of CHINA.

I would prefer you process payment upon shipping. Every order has taken 3-4 weeks to ship. Freight isn't cheap. I only order special items. I will use credits better. Picture can be misleading. Learning to read specifications more carefully. I always receive my orders.

I have some blue satin pumps and wanted a matching clutch. From the picture on line, this looked like a perfect match. However the material on the purse is sparkly not really satiny. but the color is close enough that it will work.

Ordered lace front. Every one of them were not lace front. I'm going bald due to lupus and will have to glue my wigs down. I can't glue wigs that clip into the hair when I'm losing my hair. Have tried to get info to send them back and no one will help me. Plus since your company messed up on my order you should pay to send them back. That shouldn't be placed on the purchaser. Also 2 of the wigs were suppose to be side part and they were middle.

Great price. A little vague on the delivery, but they arrived. Of the 10 LED bulbs in the package 2 didn't work initially - for the price I was willing to overlook this... then another one died after working for 3 days... Now I have 30% failure. Not a good ratio! No longer a good price.

I like the style, the pants fit fine but the sweat shirt sleeves are approximately 6 to 8 inches too short. I am 5'9" at 155lbs and have 21" arms from shoulder to wrist. a standard length. I have a photo on my phone. I am 70 years old and getting the photo on my computer is out of my scope. I will have some help in doing so but wanted to insure Lightinthebox knew of my situation. Also unsure about the fabric in a dryer.

I ordered 2 products that didn't fit. I've been trying to return them and get a full refund. But there is no contact number and I am getting no response from customer service support. I just want to return these items and get a refund.

UPDATED 5/08/2021: After about 2 months of waiting for my order, I received an email that my package was received at my local post office but would be even further delayed because of package backup/delays. I know several people who work there and there were no delays. Now it's being stated my order was left on front porch, I don't have a porch! Please issue my refund promptly.

The sizing is very unexpected. I always wear a size Small, and in this case, I need a size Large. I initiated a return, but Light in the Box did not reply to give me a Return Authorization number. They advertise that they have an easy-to-navigate return policy. But in my case, I could not make the return.

This is one of the greatest online shopping companies in the world that I like it very much. The behavior of the employee is so nice which attracts the customer so much. I bought many items from this company for my household needs. From my point of view I'd like to say that this company will be the best amongst online companies.

I liked shopping on this site. Yes, it provided me comfort in shopping and I bought some very important products for my home, but there is a design aspect on the site. I urge development. Thank you LightInTheBox. You really offer great services.

We received our couch & chair covers with pillow covers not long ago from “Light in the Box”, and they are very colorful, lovely texture, and were easy to put on. We noticed that the chair covers we’re a bit big for our chairs (as they are smaller lazy boy chairs) but with some tucking we’re just fine. The pillow covers are simply delightful in the choices of design & texture we choose. The one pillow cover has developed a small hole already at the bottom so perhaps they weren’t stitched up tight enough at the factory?! Maybe some extra time in this area is necessary?! But overall I would recommend “Light in the Box” to others. They we’re just what was expected and more. Have a Lovely Day!

I have gotten 2 shirts and a hoodie from LightintheBox. Twice, my order arrived quite fast, once it took a long time. Covid and the slowdown in shipping worldwide is the culprit though. All of the items have unique designs which I have only found here, and the prices have been VERY reasonable. Shipping prices suck, but that's out of their hands. Even with shipping, I would have expected the items to have cost at least twice as much. Overall great experience, I have recommended it to friends.

I've received clothing that I pay for, didn't receive what I ordered. Clothing sizes are not consistent and didn't fit. There is no returning the product due to them being in China. So you have to eat shipping and taxes to reorder the item if they give you credit. Not happy with service but I love the shirts.

Just as pictured. Love!! Shipping cost is high, but compared the cost of art & shipping elsewhere, it costs less. Arrived undamaged. One frame behind stretched canvas was warped, but I used Velcro wall tabs to hang it and it looks great.

I ordered 8 rings and only 4 came correctly. One ring was the wrong color, another ring was not the correct size and 2 cheaper rings were sent instead of the 2 rings that I had ordered. I was never notified of the substitution of the 2 cheaper rings. It took 7 weeks till I received my order so there was plenty of time to notify me. I also noticed that many times when a ring was shown and you looked at the various photos to show it from all sides, a different ring would be in the lineup and that would be the ring that you would end up getting. They use bait and switch techniques.

I received an email on 3/15/21 That my $20 rewards will expire on 3/18/21. There was nothing in the email regarding restrictions. I have not placed the order because I cannot even get into it to edit it. It shows shipping charges and insurance of $15.58. I did not ask for insurance. It shows rewards and credits of $18.36. That is not all of my rewards. And now it shows I have an eight dollar balance of rewards. I know that $12 of rewards were not used on this order so I am questioning why $20 rewards were not used on this order? I feel this is false advertising. And I’m not going to place this order.

The problem I had was resolved thanks to great customer service. I highly recommend purchasing from this company! Very customer oriented. Thanks again for great customer service. 5 stars all the way! Jeff M

Out of all the online shopping websites this one has the best service! I got my product on time and it was easy to order! I wish there was more companies like this. It’s sad to say how some companies can't even get shipping right. Love my products. Thanks a lot.

I placed three separate orders over a period of 6 weeks. My first order was being shipped from China, so I didn't expect it to be arriving any time soon, but after 4 weeks had passed without any communication as to its tracking history, I began an inquiry, to which was responded to in a timely manner. My second and third orders arrived within three weeks. The quality of the products was middle-of-the-road...not over-the-top or below-average. I really liked the "out-of-the-box" items on this website.

Ordered 2 Smart Bracelets, shipping was fast. Setup for watches was fairly easy, although the instruction pamphlet was brief. Easy to use, frequent disconnect and reconnect needed. Watch bands are very comfortable, someone with large wrists will need longer bands. Charging is easy, but watch does not display correct battery life (always says FULL). Screen is very bright and easy to read. It needs more detail in the data logging...for instance, in the SLEEP section, it lists beginning of sleep and then the end, no time references between there.

The plants look real at first. I was kinda mad as the picture in the advertisement looks as if the plants are in a planter already and I looked back at the picture and couldn't really tell. However I did get the plants that I wanted and they look great. I would ask that more description be given to the product as this happened with my projector I purchased as well it advertised playing a song and it only plays music with additional hook ups so more description and less misleading or uninformed information would be great and again I love my purchases and will continue to shop with this site.

I had no problem with the quality and price. Only hiccup was the length of shipping time and that is to be expected because it was coming from CHINA and it had to go through U.S. Customs. Quality was good and I haven't had a problem yet. Although I haven't used all of what I ordered, if what I did received and have used works, I think the balance will too.

Took multiple emails to get working link to track shipment for order. Kept getting excuses for bad customer service. Speed of order to even get to point of shipping. No option for faster speed to get item. Last time ordered, didn't get product in ad online. Got partial refund. I ordered and expected a wood cheese cutting/serving board. What I got last time was a very cheap men's wallet!

After I complained online I received this message from LightInTheBox: "After checking, I found that your order still in transit, I can fully understand the importance of gift arrive in time. For apologies about delay, if you can first help us change the rating on Trustpilot to 4-5 stars and let other customers know that the case is being taken care of, we will request a direct full refund CAD 83.26 for you immediately. And when the package arrives later, you can keep it as a free gift. Is this solution acceptable to you?" They did refund me and the package did arrive.

Updated on 03/17/2021: The Manager of Customer service got involved with this my complaint right away, and worked with me in a lightning speed to resolve the issue with my purchase. This matter is officially Resolved. Thanks.

Usually skeptic about online shopping but after shopping on your platform I was really amazed. Quality men shirts but I had a little problem with the right size but the issue was rectified.. Thanks. You are one of the best online shopping mall.

The coat wasn’t a coat but it was a child’s sweater!! It took forever to get and high priced and will never get money back!! They are thieves and lied about shipping and item!! Worthless company. I give them -50 stars!!

The products were great quality stuff. It was in a cheap price also. I would recommend to this to my friends because of the quality stuff. The sellers were also very friendly. Overall my shopping experience here was so good.

I am extremely disappointed in this company. I made a purchase online for some items then I decided to cancel 20 minutes later and ask for a refund not even receiving my items. They indicated I would receive a full refund within in 3 to 4 days. It's been 2 weeks and nothing. I have attempted to contact them but now they're not answering my emails. What do you say about that.

The Faucet set is very good quality. BUT one of the faucet handles is Loose/Wobbles. I could not get Lightinthebox to understand, I needed replacement of one handle. So I accepted a credit and ordered a new set, but I should have been able to get a replacement handle only instead of spending money on a new set. I tried to send a video but site did not accept. Language barrier caused frustration.

I am very disappointed with this company. I ordered a painting 6 weeks ago, and still not received it. The explanation LightInTheBox is giving is that the package is with Canada post. However, the tracking number provided by them shows that there is a label created, and they never shipped the product. I am suspected that this is another fraud, and I strongly recommend not to buy from this seller.

I am very glad I found your online shopping company during this pandemic period. I really recommend this to others. Almost all people have a fear to buy something online. Do not panic or do not be afraid to do online shopping with this company.

I ordered a set of running clothes for $22 and paid 17$ for shipping. They sent me no e-mail or receipt or follow-up. 11 days later the package arrived with a men's sweat suit that wouldn't fit a teenager. I wear an XL but ordered an XXL just to be safe. I couldn't even try it on. It was so small. I ordered it according to their chart on their website. Maybe people are smaller in China. I should have ordered an XXXXL. I tried to call but their mailbox is answered by a computer which tells you to e-mail to serviceheadlightinthebox.com which doesn't exist. I tried chatting and they couldn't find my order. I gave them my e-mail phone number and the chat said they would have someone contact me. Never heard back. OUT $39. In my opinion a total scam with absolutely no customer service. You buy it you own it. Don't say I didn't warn you. STEVE

My order was shipped in a very timely manner. The material is soft comfortable and stretched nicely over the love seat. You don't need to adjust the cover every time you sit on it like the old cover I had on.

I'm pleased with the products received so far. My only complaint is that I haven't been able to figure out how to use the supposed "extras". Obviously I would order more if I could figure out how to make my money go farther!

I have little bit concern about online shopping but this time I am fully satisfied about that website shopping. Their product quality is so good. I love that. You can get anything you want in just one click.

I live in Saskatoon, I recommend this company in online shopping, they are actually fast in delivery, their products are very high quality, they have nice behavior. When I wanted to change my earbuds after it broke, I sent them an email, they replied after 12 hours which is great, and they apologized a lot to me and delivered me a new version for free even if it wasn't their mistake.

There were a few problems with communication but overall it's a great company. The customer service team reached out privately and we handled the tracking issues. I would recommend others to buy from here too! Just gotta be patient for the tracking updates. :)

My blue long sleeve jersey came a bit slowly but I expected such with COVID slowdowns. The jersey is very comfortable, zipper quality is great and works fine. Material is great for upcoming spring rides. The anti-slide band around the bottom of the jersey keeps the jersey from riding up, I appreciate that.

I would highly recommend this site. Everything is excellent and beyond good quality. The materials and the colors are amazing. You just can't go wrong. Don't let your ego swat you from placing orders. If you were a small and you have to go up a size go for it!!!! If you wear a large and have to order xl who cares. Order it!!! Follow the size chart and you won't be disappointed. I ordered a beautiful black and white sweat and it looked pretty nice on the page but when it arrived it was gorgeous beyond words. As I have said before the prices are so low. Just give the item to someone or donate and order another. As a matter of fact if you think it looks nice...wait till it arrives. So much better in person.

I ordered leggings. Going off the size chart on the website I ordered medium. I never received an receipt directly from the company like I have with other companies. Once I received the package, in a timely manner, I tried the leggings on to find they are too big. Understandable since they are stretchy. So I had to search for a way to contact the company. Only way I found was an online contact form. I filled out my form and never heard back. I wanted to exchange for a small. I am big on customer service and this company has very little.

This product was purchased as a gift to replace a lost commercial endoscope. Hopefully, it will do the job well, long-term. It arrived in surprisingly short time and in good condition (all long-distance shipments seem to suffer somewhat from rough handling). I don't expect any problems.

Greetings and blessings to all who read this! Lightinthebox is an extremely good app to purchase items at a low cost! They have a vast number of items for Men, Women, children.They also have items for home decor and they even have things for your pets! The shipment process is awesome as well depending on what type of shipment that you choose for your specific orders! Besides all of those great benefits LightInTheBox also offers discounts for the shipping and the purchase of items as well just for logging in which is called your check-in! With that being said I would recommend which I’ve done so already to a friend but I would recommend you try it out. I guarantee you’ll love it!!!! Lightinthebox blessings to you! To everyone else stay safe and God most certainly Bless you and yours!!!!

Customer concerns were addressed quickly as well - with quick response times and adequate resolution in my opinion. I would recommend LightInTheBox.com. Thank you.

This issue has now been resolved with the company.

They give you no confirmation number or order number. I had to research to find out their address and phone number which is located in Hong Kong China! Their address is: 141 Des Voeux rd Hong Kong Hainan China. Phone number is: +86 1059080008.

The fit was wrong—nothing like the photo, the lining fabric was extremely heavy and the color was off. However, they will not accept a return/refund for these reasons. Do not buy unless you have tried on the exact same dress somewhere else. But that would defeat the purpose of online shopping. Never again will I buy from this store.

I received my order but was dissatisfied. Although I measured and followed the guidelines for sizing the coats were still too small especially in the arms. Consider this when ordering. Also the jackets I tried were not meant for very cold temperatures. After contacting them I was offered a full refund and would refer others due to good customer service and fair treatment.

I haven't had a terrible experience. But the sizes on the website are not correct at all. I'm a large in US sizes for shirts. And according to the size chart that's what I was supposed to order. I ended up have to order an XL and XXL to figure out I need an XXL in these clothes. Also my package got lost in the mail. I was refunded the amount but was charged for it to be reshipped. The shipping company refunds the shipping cost to the merchant if the shipping company loses the package. So I know this is a fact and got charged anyway.

Company demands returns go to China at consumer's expense to be considered for refund. Items cost $105. Shipping items to China cost $98, which means $7 refunded if I sent back. They are a ripoff and take advantage of consumers. DO NOT buy from this site. All hype; no service.

I am happy with the products that I’ve ordered in the past. My sweater easily became my favorite because of the fit and the fabric as well as the look. The smart watch works as described and love the look.

The best pen for Oils on the market. You, are the only place I have found it as dispensaries don't carry it and, mine is so good after 5 years, I bought this of a gift and a backup with an order of 2!

Bought this shirt as a gift for my nephew. He loved it and would like to have more. I now know what to get him for his birthday and again for Christmas. You have great designs and plenty to pick from. I will definitely be ordering again.

My first time to order from LightinTheBox (11-28-20). Wish I could leave a good review. 1st the shipping time was well over 2 months. (Late for birthdays) 2nd I received notification that some of my order could not be fill 3 plus week after placing the order. 3rd one of the shirts with a wolf was substituted for a dark and scary wolf shirt. (Poor idea. It was a gift for a granddaughter). 4th sweat shirt picture was not sharp THEN 5th it was shipped in a bag and the box that the toy was was in was crushed (Toy ok hard to wrap as a gift). No directions to be found. Will not recommend this business at this time.

I had a issue with this order not being the correct size. Rebecca reached out by email and offered a solution to this this order which I am happy with. They really care about their customer service - I will consider ordering again after the communications with Rebecca. Thanks for helping me out with this order.

I was looking for crystal snowflakes for winter decorating. I found beautiful snowflakes at a terrific price. They arrived promptly, well packaged in gift boxes, which will make them easy and safe to store. They are gorgeous. So... great selection, great pricing, great, prompt deliver!

I have reached an agreement with the company that I am accepting and am happy they worked with me in the end.

This site is really very amazing for doing online shopping. My experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. Recently I order a Shirt for myself. The Shirt is very good in looking and the quality of product is also very good as always. I also want to recommend this site to everyone to shop online from here.

Very disappointing products. The size of their clothes was either too small or too big. The fabric was quite cheap for the price paid (40 dollars per article). The shipping time took more than 6 weeks. If unsatisfied, don't expect to get your money back through their refund process. They will ask you to ship the products back to China with certain conditions that will cost you more than the product itself. They will also offer you another solution to give you 20% rebate on another order (to take more of your money with more bad products). It's overall a very disappointing experience. I will never do any business with that company. I strongly advise you not to do business with them.

My experience with customer service was very good. They responded to my issues very promptly. We came to a mutual understanding of my issues and I greatly appreciated it. Going forward I will most likely visit their website again. Thanks again.

After posting my grievances about LightInTheBox, Rebecca from the company made a great effort to get back to me. Not only was she understanding of my problem, she also went above and beyond to make sure that I was happy with the possible resolutions. Due to this fact, I am extremely happy with the service. It appears that my impression of the company "stealing money' was wrong and that it was merely a communication problem at play.

Within two weeks after receiving one light, I ordered four more and the shipping went up and now DHL is requesting another $100 on this second order!!!! NOT HAPPY. LOVE the light - but this is getting ridiculous - I will never order from Light in the Box again. :(

LightInTheBox had the style of pants that I wanted and it was at a good price, so I got a pair. This was my first purchase from them. I just wanted to see how fast they were gonna get it here ‘cause I know Wish takes a longer time. But because of COVID and other stuff, it took a little bit longer for the item to get here. It sat somewhere for a little bit. Other than that, it was a good experience. We got a lot of suggestions and the price was good. So, I liked it. I’m probably gonna get some more stuff in the near future.

My first order was some wig stands and selfie rings lights for mobile phones. Ordering was a breeze, customer service kept me abreast of shipping details, and my order came in great condition! I will definitely be ordering more products soon!

After using a couple other sites that have less expensive items but pay in shipping. Light in The Box has by far been the best. Especially when it comes to customer support. My family has loved almost everything we've received. Most often fairly quick delivery as well.

My favorite thing about this hoodie is that it was the exact same as the picture on the website. It was also really cheap for the quality, which I was really happy about. Although the fabric of the hoodie is smooth and was a nice texture, it did snag easily. Other than that, it is worth it.

I ordered two shirt for the first time, both with unique designs. I loved the uniqueness of the pictures and the fit was perfect. Also the quality of the shirt was superior. I am more than happy with my purchase and will order more clothing from this company.

I was extremely happy with everything that I ordered from Light In Box, from the beautiful wild print shirts and Hoodies, and the very sexy underwear and the great skinny jeans. I was very impressed with the quality and the comfort and everything fit like a glove. I was really impressed with the fit on the skinny jeans. I really thought I was going to have to send the jeans back, but they fit perfect. I will be ordering more products in the future. Top Quality.

I bought this jersey for winter mountain bike rides, and it is very warm. I wore it on a night ride when the temp was in the high 30's, and I was actually too hot. I wore it on a day ride this past weekend; temps were in the low 30's with 15+ MPH winds. I was comfortable all ride. The jersey is a little stiff, but it is softening with washings.

I recently ordered a coat from lightinthebox.com, and it was delivered on time and exactly as I order. I would good this website a five star rating because they deliver in time and effectively but should improve on customer feedback. Nevertheless, I really recommend this site to everyone looking for a good online shopping site..

I was looking for a nice dress for my girlfriend, I love this dress! It is so sparkly and the colors are beautiful! It is exactly as pictured! She have curvy hips and love how the dress has a little stretch to it to accommodate her hips. Absolutely perfect dress! I wish there were other colors so I could buy them all! Lol Less.

The company gave me a refund on the product, there was perhaps some kind of communication challenge with the supplier. I will look at buying products from them again in the future. Despite an initial negative experience, it has concluded as a net positive for me. Still have to buy some waterproof warm boots though.

I placed my order on 01-Dec-2020 and I received the package on 29-Dec-2020. I didn't like the wait time. But the products itself are 5-Star worthy! It fits true to size and quality is better than what I expected.

I think it is a great nonprofit company that is dedicated to providing direct information and you will see to the citizens of the United States. I trust that in the near future they will continue to maintain the excellent quality.

I have ordered few t-shirts for the Christmas gifts and there was a delay in delivering the order. I have contacted customer support and I have received a detailed reply with the tracking information from Alena and was satisfied with the answer as I have received a clear information about the status of my order. Support girl was very kind and detailed in her reply. Thankfully, I have received the order right on Dec 25 and was happy.

I was new to LightInTheBox, and would always receive ads for their products, but was reluctant to try, due to the amazingly low prices. After several orders, and received items, I am very pleased and surprised with the quality of the items. I will continue to be a customer! Great selection and good prices!

I am very happy with the shirts I ordered, but very, very dissatisfied with the mirror wall decoration. It came to me broke. The vase was broke, the vines were broke. The wall mirrored decoration came in a plastic bag and not a box. The size was not what not was shown in the web page. I feel it's a very cheaply made wall decoration and over priced. I will never order a wall decoration from this company again. Next time some one ordered a wall decoration, "make sure it's in a box not a plastic bag".

I have ordered many items from Lightinthebox. They have all been very good quality. I would recommend them to family and friends. I was having a problem with sending an item back as they were too big but a person called Pinni came to my rescue and sorted my problem out and I was given a full refund.

I have a great experience with this site. I order many things many times from Lightinthebox. Recently I order a T-shirt for myself that is looking very cool and the quality of the product is also very amazing. One thing I like most about this site is that they delivered their products on time. I only have an issue with the packaging, the box is a little damaged but the product are in good and better condition. Overall my experience with this site is very good and I also recommend this site to everyone to shop from here.

I bought sports garments like sports kits from this website and I received the same order as it was mentioned on the website. I was really impressed by seeing that. I would love to recommend this website to everyone because it delivers quality products and more importantly on time.

I purchased a wedding gown for my daughter. While it arrived in a timely manner, it was a total disaster. Fabric was supposed to be chiffon, they sent net. Bodice was supposed to be nude sheer, it was ivory & same fabric as the skirt. Sleeves were supposed to be chiffon & flowing, the were several layers of stiff net. Pearl trim was completely wrong & improperly sewn. Bride couldn’t raise her arms. I sent them pictures of the issues & they offered me a 30% discount & I would need to get it fixed locally. Told them absolutely not. They then offered me 50% discount & I get it fixed locally. Dress is unfixable, it needs to be remade. They refused to make it as pictured on their website. They finally agreed to refund my money if I sent the dress back. It cost me almost $80 to return it to them. Just waiting for my refund & reimbursement. And we’re back to locating a different gown. I’d love to provide pictures but I don’t see anywhere to add them.

Lightin the box.com is very good shop, I use this shop and get good quality full product, sometimes delay delivery but must do delivery, I'm happy shopping for light in the box.. You can use this shop. Cash back offer is good.

This company is a SCAM, pure & simple. You have been warned. If you receive any product from them nevermind the quality or condition, consider yourself lucky. If like me, you do not receive what you ordered and paid for, they will spend months & months sending you lies & excuses but I GUARANTEE you, they will not refund your money under any circumstances. Caveat emptor - you have been warned, you will be ripped off!

I think Lightinthebox is a great company to buy from, they offer a huge variety of items & products at reasonable prices. I bought a summer dress from this company and I was really satisfied by the quality and the fit of my dress. I gave 4 stars because the shipping took a little longer than I expected. All in all, I definitely recommend this company for all your apparel needs.

This app was very good at showing me what I wanted. I heard that people were getting their products late but that never happened to me. This app had many choices for me to choose from and I even got a very nice backpack from them on time so overall I am generally happy with the performance this app has made.

Kinda like Wish and Alibaba had a baby and it's spectacular. Definitely going to keep shopping here. Great service with amazing prices that destroy the competition. Will definitely keep shopping here in the future.

I can't say enough great words regarding experience with LightInTheBox.com. On reaching client administrations they were incredible and did an amazing job in making a difference. Throughout the most recent couple of weeks I have bought various things from bedding sets, teddy bear bedding sets, weighted tosses and towels, all of which have been phenomenal quality. I will surely be buying more items and have enthusiastically prescribed them to every one of my loved ones. So happy I recognized this website on the web. One extremely cheerful client.

There is very comfortable company in the world. But We need something big for company, many employer have other country want to partnership with this companies. Please add to this company available for the whole world. Best of luck.

It is really an enjoyable experience to shop online. It is very easy and comfortable, but it takes some time. I recommend it to you. It is really fun. It was really good to try this. I will always do this if I knew in advance that it was that easy.

I want to give a thumbs up to the managing department of LightInTheBox.com. Personally I'm usually skeptical on purchasing products online but these guys didn't disappoint me. First off the pricing was what I would call a 'giveaway price'. It was cheap and very reasonable. Secondly the quality of the products was topnotch. I was expecting a product that would be roughly packaged with little or no care but that wasn't the case. Their product arrived perfectly packaged, neat and appealing.

LightInTheBox.com is a legitimate company, some reviewers state they had difficulty receiving the products ordered. This is Because LightInTheBox.com ships globally, delivery times vary considerably.

LightInTheBox, It's a really nice shopping mall, because they always provide the best quality, and they deliver very quickly, and their use captivates me, so I would say, one of the best online shopping, so everyone can choose this shopping mall, thank you.

It is my amazing and pleasing shopping experience. Their services are wonderful. A few days ago I order Hand Gloves for myself and I got my product on time and are on very nice condition. The quality of products is also very cool. But I have a issue with his clients, they are little rude in his behaviors. Overall the platform and products are very impressive.

Delivery took forever and the clothes run small. But I was pleased with the products. Thank God I had a son that could fit them. Let's just say it didn't go to the son I ordered for but they didn't go to waste either. I'm satisfied.

After my scathing post to Consumer Affairs, a Lightinthebox representative reached out to me about my situation a few days later. The Lightinthebox representative agreed to give me a full refund on my initial order. That was all I asked for. Although it would have been nice to receive the package that I ordered back in November.

This jacket was not even close to a Men's Large, and was closer to a Boy's Large. The Express delivery charge was $20, and arrived several days late. In order to get a refund of the purchase price, the item must be returned to China and paid by the customer. Extremely poor customer service.

I was looking for a different kind of T-shirt for my husband and I saw them in LightinTheBox. There were two T-shirts that I ordered. I had a little problem trying to track them. I got a thing saying that it left China and then I didn’t hear anything for a while. I thought that we weren't getting them and then all of a sudden, it came. It was at the distribution center and we’d be getting it in a week. Other than that, the T-shirts are very nice and soft. My husband liked the feeling of it.

Thank you for the support your team provided me to reclaim a purchase that was mis-delivered due to my error. Your team went above and beyond to help me resolve this issue. I would recommend your company to all my friends.

The company has a wide range of quality products and makes it an enjoyable shopping experience. I think the shipping charges on some items seem to be a little high but most are reasonable. Don't just take my word for it. Check out the site and see for yourself what I'm talking about.

I am very happy with all of the products so far, but I have received 1 of four orders. So I'm not that happy. Why or what is the reason it takes so long. Is it from where it is shipped from; the distance.

I'm sure that I'll be happy with my selection once it arrives. I know that I could have paid for expedited shipping but I don't like spending more for shipping than my purchase is worth. Nonetheless, I'm intrigued by the wide range of shopping selections available and look forward to being a repeat satisfied customer.

I purchased this for my daughter at Christmas. When it arrived it did not fit. I attempted to exchange or return. Due to their policies this was not a great option for me I felt. HOWEVER I received an email from the supervisor of the customer service department apologizing for my dissatisfying experience. She offered me a few options to remedy my discontent. She went above and beyond to make me happy and for that they have a dedicated customer now!!! I love their products but the customer service is what sold me. I would recommend them to anyone. I am now a TRULY HAPPY CUSTOMER.

LightInTheBox seems to have a lot of variety of things and the prices looked really good. Their website is pretty easy to use and I like it. I’ve gotten clothes for my grandchildren, infant and teenagers from them. I also got a few things for myself and I was able to find a pair of shoes for a wedding that I could not find elsewhere. I've purchased from them about eight times and I have had no issues with any of the items. I’d tell my friends and family that they have to try LightInTheBox. A lot of people are a little skeptical about things that are coming from overseas, but I’ve actually ordered from them and have stuff get to me sooner than if I mailed something myself to a family member.

Delivery time decent. Shirt cheap quality and too large for my grandson. The shirt did not look like what was advertised. This is my last Facebook purchase from China. Their return policy is not easy. Don't order.

Totally pleased with the product when received. Disappointed with the delay in delivery time due to the problems getting thru US system, nothing to do with anything on your part. Your personnel were extremely helpful in finding why the delay and helping to get the product moving within the US system. Kept me informed in all steps as they were assisting me. If needed, would gladly order from your company again and recommend you to any friends needing any of your products.

I purchased the hoodie for my Grandson. He, of course, loved it!!!! This is my second transaction for him and I will continue to make purchases in the future! The quality of the products is wonderful as are the designs!!! Keep sending product suggestions!

I ordered two shirts for my grandsons for Christmas and was delighted to see what good quality they were and how quickly the company responded to a question I had about them. The shirts are exactly as they appear in the ads and the kids love them.

I ordered 3 t shirts and 4 hoodies. They are all top quality clothes. The 3D hoodies and t shirt looks as good in person as they do when ordering. They made the tracking of the packages very easy & convenient. I will order from them again.

I’ve used this band for many years and I needed a replacement (tarnished). It’s perfect. I have large wrists for a lady and the small was perfect, with room to spare. I have one complaint - this band is catching on my knit tops every so often - not all of the time.

So far I have placed 2 orders from LightInTheBox, the first order was sent to my PO Box even though I I’m satisfied with my items they weren’t entirely correct. 3 of the rings came in the wrong size and one was supposed to be a 925 ring was horrible and very cheap looking. My second order ** hasn’t been received yet and it’s taking a long time, also it seems like they have only shipped two of the items that I have ordered. So where are the other items especially when I have paid my money. There should have been an explanation or reason why the other two items were not included?

After I had order this it was delayed and by the time I received it my grandson had had a growth spurt and it was a little small. He is only able to wear it maybe a month, if that. I told Lightinthebox.com on review about it and they either said they were sorry or else they gave me no response. I really can't remember which. I was a little disappointed that they did not give me some kind of credit toward another jacket. I know it is not their fault that he had a growth spurt but to keep up with good customer service I feel they could have given me a credit. Maybe I'm wrong.

I ordered (to the best of my ability, issues with your website) XL size shirts and received 4XL size shirts. I responded to you the day I received them requesting replacement of shirts in correct size. I have not had a response from you.

Awesome showstopper hoodie! True to pic at site. Hubby loved this gift. Draws cool comments from passer-bys. LightInTheBox service is excellent -- provided status of purchase from order placement thru delivery. Will order product from LightInTheBox again and soon!

The products all clothing have been fine and worth the cost. It is just the shipping that it will say 7 to 14 days but that is after 10 to 14 days to ship and then still gets stuck somewhere each time so it is usually 25 to 45 days to get what you have ordered.

I saw some kind of sweater when I was doing something on the computer and it was an interesting style. Then, I found that it was from LightInTheBox and since then, I ordered a lot of stuff for many years. What I like about LightInTheBox is that there are a lot of very interesting styles. I am a Russian from Europe. When I grew up, it was custom for us to get dressed very well. I have this item from LightInTheBox for 10 years and every time I'd to a store or something, people would tell me that I looked good and ask me where I got it because it was unusual in style.

The wig was not even close to the color or quality in the photo. The hair on the wig was shiny, synthetic, ugly, fake looking, like what you would see on a cheap doll. The color was supposed to be platinum blonde with several different dimensional colors but instead was an ugly yellow. Went right in the trash as they will not refund. Even the length was wrong. I should have known better and checked reviews first. I even took a photo of the wig and uploaded it with a review. They DELETED my review and photo. Do not buy from this company!

This is my second purchase on this site. It is very good customers service and clothes also very good quality but little bit pricey. Also high shipping condition & delivery were super. All my friends and family members I recommended LightInTheBox.com site.

The order of men's slippers was 10 days later than promised. The quality of the product was very poor. Not worth the money paid. Also still smells of glue. I've had nothing but trouble in trying to get a refund and have been told to keep the product and they would refund me 20% of the cost. Why would I want to keep something that is substandard. I ordered these on behalf of my daughter that has Learning Disabilities for her dad for Christmas. Very unhappy, not recommended, never had so much trouble trying to get a refund for a substandard item.

I purchased two kitchen mixer taps from Light in the Box. On installation both were found faulty by a certified plumber and not fit for purpose. Since then Light in the Box have done everything possible to refuse responsibility and provide a refund. They asked me to send the taps back to them which I did and then denied this even though I have email proof. When I left a one star review on another review website they tried to bribe me into changing it to five stars. I seldom leave negative reviews, but I have never come across such a dishonest and untrustworthy company as Light in the Box. Please save your hard earned money and buy elsewhere.

I ordered several items more than a month ahead of the time I needed them. They were meant for Christmas presents for family we were visiting out of state. Contrary to their delivery warranty, the items arrived way too late for us to take them on our trip for the intended recipient. On our return, we found the items had arrived and rushed them to our kids for them to find out that the size did not fit (we went with their size chart) for some of the items. They return them and I proceeded to ask for return and exchange instructions.

I am very satisfied with the 2 pair of shoes. I bought them for my mom and she love them. It took a little longer than I expected to receive them but I understand it was because of Covid guidelines and also it was Christmas time. Thanks again for being prompt to my inquiries.

My first experience with Lightinthebox is successful. It is much cheaper than anywhere else with same quality products. I ordered shortly after cyber Monday and they were really fast to ship my order. However, Canada post was then late to deliver the product due to high volume and Covid 19 procedures but Lightinthebox gave me a 10$ discount to compensate and I was able to redeem it on my next order. So, a very good experience for me, thank you.

I think my both orders were great. The service is professional and the quantities meet the price. I can say what you see is what you get just be precise of sizes. I ordered jewelries and a shoe. I love the shoes most. However due to COVID-19 the shipments on the shoes came later than expected and I understand that. I will continue shopping here.

The app offers bonus points for checking in daily, but often says you are already checked in when it clearly says you've received no points yet for that day. The app offers you 10 bonus points for posting product reviews with pictures, yet when I posted 8 different product reviews, all with pictures, all 8 "failed censor review" and the 80 points were taken away. Yet upon second look none of the reviews had been taken down, none of them had really even been changed, save that someone who didn't understand American English had butchered them by removing key words and substantial amounts of punctuation, making parts of them hard to read.

I bought 5 shirts. 3 of the shirts fit very well. The shirt with the owl was a men's small. It was too tight on 11 year old girl. Other hoodie was among us, it was same size category, 8-10. It was visibly smaller than other 2. Shipping didn't happen until I threatened to cancel order, then made it here in 5 days. It was after Christmas and I had to replace them with another present. The hoodies are very nice and I know sizing is not always consistent. No way to try to exchange the hoodies that I can find.

I found your app very hard to navigate. I got no email from you until I repeatedly asked for it and never got a email order receipt. The order tracking that I got after repeated asking was in Chinese and therefore useless to me. I ordered in November and it made it just before Christmas. Returns are at my own risk and expense. I took the 30% refund. You need to be more helpful with refunds if you want repeat customers. I will never order from you again.

Quite happy with the products that I purchased. & I didn't have to wait long for delivery. Except the delivery company you choose to use. They delivered my package to a different building & didn't notify me that it was just left there. Lucky I had a friend living in that address & notified me.