LightInTheBox Reviews

UPDATED 5/08/2021: After about 2 months of waiting for my order, I received an email that my package was received at my local post office but would be even further delayed because of package backup/delays. I know several people who work there and there were no delays. Now it's being stated my order was left on front porch, I don't have a porch! Please issue my refund promptly.

The sizing is very unexpected. I always wear a size Small, and in this case, I need a size Large. I initiated a return, but Light in the Box did not reply to give me a Return Authorization number. They advertise that they have an easy-to-navigate return policy. But in my case, I could not make the return.

This is one of the greatest online shopping companies in the world that I like it very much. The behavior of the employee is so nice which attracts the customer so much. I bought many items from this company for my household needs. From my point of view I'd like to say that this company will be the best amongst online companies.

I liked shopping on this site. Yes, it provided me comfort in shopping and I bought some very important products for my home, but there is a design aspect on the site. I urge development. Thank you LightInTheBox. You really offer great services.

We received our couch & chair covers with pillow covers not long ago from “Light in the Box”, and they are very colorful, lovely texture, and were easy to put on. We noticed that the chair covers we’re a bit big for our chairs (as they are smaller lazy boy chairs) but with some tucking we’re just fine. The pillow covers are simply delightful in the choices of design & texture we choose. The one pillow cover has developed a small hole already at the bottom so perhaps they weren’t stitched up tight enough at the factory?! Maybe some extra time in this area is necessary?! But overall I would recommend “Light in the Box” to others. They we’re just what was expected and more. Have a Lovely Day!

I have gotten 2 shirts and a hoodie from LightintheBox. Twice, my order arrived quite fast, once it took a long time. Covid and the slowdown in shipping worldwide is the culprit though. All of the items have unique designs which I have only found here, and the prices have been VERY reasonable. Shipping prices suck, but that's out of their hands. Even with shipping, I would have expected the items to have cost at least twice as much. Overall great experience, I have recommended it to friends.

I've received clothing that I pay for, didn't receive what I ordered. Clothing sizes are not consistent and didn't fit. There is no returning the product due to them being in China. So you have to eat shipping and taxes to reorder the item if they give you credit. Not happy with service but I love the shirts.

Just as pictured. Love!! Shipping cost is high, but compared the cost of art & shipping elsewhere, it costs less. Arrived undamaged. One frame behind stretched canvas was warped, but I used Velcro wall tabs to hang it and it looks great.

I ordered 8 rings and only 4 came correctly. One ring was the wrong color, another ring was not the correct size and 2 cheaper rings were sent instead of the 2 rings that I had ordered. I was never notified of the substitution of the 2 cheaper rings. It took 7 weeks till I received my order so there was plenty of time to notify me. I also noticed that many times when a ring was shown and you looked at the various photos to show it from all sides, a different ring would be in the lineup and that would be the ring that you would end up getting. They use bait and switch techniques.

I received an email on 3/15/21 That my $20 rewards will expire on 3/18/21. There was nothing in the email regarding restrictions. I have not placed the order because I cannot even get into it to edit it. It shows shipping charges and insurance of $15.58. I did not ask for insurance. It shows rewards and credits of $18.36. That is not all of my rewards. And now it shows I have an eight dollar balance of rewards. I know that $12 of rewards were not used on this order so I am questioning why $20 rewards were not used on this order? I feel this is false advertising. And I’m not going to place this order.

The problem I had was resolved thanks to great customer service. I highly recommend purchasing from this company! Very customer oriented. Thanks again for great customer service. 5 stars all the way! Jeff M

Out of all the online shopping websites this one has the best service! I got my product on time and it was easy to order! I wish there was more companies like this. It’s sad to say how some companies can't even get shipping right. Love my products. Thanks a lot.

I placed three separate orders over a period of 6 weeks. My first order was being shipped from China, so I didn't expect it to be arriving any time soon, but after 4 weeks had passed without any communication as to its tracking history, I began an inquiry, to which was responded to in a timely manner. My second and third orders arrived within three weeks. The quality of the products was middle-of-the-road...not over-the-top or below-average. I really liked the "out-of-the-box" items on this website.

Ordered 2 Smart Bracelets, shipping was fast. Setup for watches was fairly easy, although the instruction pamphlet was brief. Easy to use, frequent disconnect and reconnect needed. Watch bands are very comfortable, someone with large wrists will need longer bands. Charging is easy, but watch does not display correct battery life (always says FULL). Screen is very bright and easy to read. It needs more detail in the data logging...for instance, in the SLEEP section, it lists beginning of sleep and then the end, no time references between there.

The plants look real at first. I was kinda mad as the picture in the advertisement looks as if the plants are in a planter already and I looked back at the picture and couldn't really tell. However I did get the plants that I wanted and they look great. I would ask that more description be given to the product as this happened with my projector I purchased as well it advertised playing a song and it only plays music with additional hook ups so more description and less misleading or uninformed information would be great and again I love my purchases and will continue to shop with this site.

I had no problem with the quality and price. Only hiccup was the length of shipping time and that is to be expected because it was coming from CHINA and it had to go through U.S. Customs. Quality was good and I haven't had a problem yet. Although I haven't used all of what I ordered, if what I did received and have used works, I think the balance will too.

Took multiple emails to get working link to track shipment for order. Kept getting excuses for bad customer service. Speed of order to even get to point of shipping. No option for faster speed to get item. Last time ordered, didn't get product in ad online. Got partial refund. I ordered and expected a wood cheese cutting/serving board. What I got last time was a very cheap men's wallet!

After I complained online I received this message from LightInTheBox: "After checking, I found that your order still in transit, I can fully understand the importance of gift arrive in time. For apologies about delay, if you can first help us change the rating on Trustpilot to 4-5 stars and let other customers know that the case is being taken care of, we will request a direct full refund CAD 83.26 for you immediately. And when the package arrives later, you can keep it as a free gift. Is this solution acceptable to you?" They did refund me and the package did arrive.

Updated on 03/17/2021: The Manager of Customer service got involved with this my complaint right away, and worked with me in a lightning speed to resolve the issue with my purchase. This matter is officially Resolved. Thanks.

Usually skeptic about online shopping but after shopping on your platform I was really amazed. Quality men shirts but I had a little problem with the right size but the issue was rectified.. Thanks. You are one of the best online shopping mall.

The coat wasn’t a coat but it was a child’s sweater!! It took forever to get and high priced and will never get money back!! They are thieves and lied about shipping and item!! Worthless company. I give them -50 stars!!

The products were great quality stuff. It was in a cheap price also. I would recommend to this to my friends because of the quality stuff. The sellers were also very friendly. Overall my shopping experience here was so good.

I am extremely disappointed in this company. I made a purchase online for some items then I decided to cancel 20 minutes later and ask for a refund not even receiving my items. They indicated I would receive a full refund within in 3 to 4 days. It's been 2 weeks and nothing. I have attempted to contact them but now they're not answering my emails. What do you say about that.

The Faucet set is very good quality. BUT one of the faucet handles is Loose/Wobbles. I could not get Lightinthebox to understand, I needed replacement of one handle. So I accepted a credit and ordered a new set, but I should have been able to get a replacement handle only instead of spending money on a new set. I tried to send a video but site did not accept. Language barrier caused frustration.

I am very disappointed with this company. I ordered a painting 6 weeks ago, and still not received it. The explanation LightInTheBox is giving is that the package is with Canada post. However, the tracking number provided by them shows that there is a label created, and they never shipped the product. I am suspected that this is another fraud, and I strongly recommend not to buy from this seller.

I am very glad I found your online shopping company during this pandemic period. I really recommend this to others. Almost all people have a fear to buy something online. Do not panic or do not be afraid to do online shopping with this company.

I ordered a set of running clothes for $22 and paid 17$ for shipping. They sent me no e-mail or receipt or follow-up. 11 days later the package arrived with a men's sweat suit that wouldn't fit a teenager. I wear an XL but ordered an XXL just to be safe. I couldn't even try it on. It was so small. I ordered it according to their chart on their website. Maybe people are smaller in China. I should have ordered an XXXXL. I tried to call but their mailbox is answered by a computer which tells you to e-mail to serviceheadlightinthebox.com which doesn't exist. I tried chatting and they couldn't find my order. I gave them my e-mail phone number and the chat said they would have someone contact me. Never heard back. OUT $39. In my opinion a total scam with absolutely no customer service. You buy it you own it. Don't say I didn't warn you. STEVE

My order was shipped in a very timely manner. The material is soft comfortable and stretched nicely over the love seat. You don't need to adjust the cover every time you sit on it like the old cover I had on.

I'm pleased with the products received so far. My only complaint is that I haven't been able to figure out how to use the supposed "extras". Obviously I would order more if I could figure out how to make my money go farther!

I have little bit concern about online shopping but this time I am fully satisfied about that website shopping. Their product quality is so good. I love that. You can get anything you want in just one click.

I live in Saskatoon, I recommend this company in online shopping, they are actually fast in delivery, their products are very high quality, they have nice behavior. When I wanted to change my earbuds after it broke, I sent them an email, they replied after 12 hours which is great, and they apologized a lot to me and delivered me a new version for free even if it wasn't their mistake.

There were a few problems with communication but overall it's a great company. The customer service team reached out privately and we handled the tracking issues. I would recommend others to buy from here too! Just gotta be patient for the tracking updates. :)

My blue long sleeve jersey came a bit slowly but I expected such with COVID slowdowns. The jersey is very comfortable, zipper quality is great and works fine. Material is great for upcoming spring rides. The anti-slide band around the bottom of the jersey keeps the jersey from riding up, I appreciate that.

I would highly recommend this site. Everything is excellent and beyond good quality. The materials and the colors are amazing. You just can't go wrong. Don't let your ego swat you from placing orders. If you were a small and you have to go up a size go for it!!!! If you wear a large and have to order xl who cares. Order it!!! Follow the size chart and you won't be disappointed. I ordered a beautiful black and white sweat and it looked pretty nice on the page but when it arrived it was gorgeous beyond words. As I have said before the prices are so low. Just give the item to someone or donate and order another. As a matter of fact if you think it looks nice...wait till it arrives. So much better in person.

I ordered leggings. Going off the size chart on the website I ordered medium. I never received an receipt directly from the company like I have with other companies. Once I received the package, in a timely manner, I tried the leggings on to find they are too big. Understandable since they are stretchy. So I had to search for a way to contact the company. Only way I found was an online contact form. I filled out my form and never heard back. I wanted to exchange for a small. I am big on customer service and this company has very little.

This product was purchased as a gift to replace a lost commercial endoscope. Hopefully, it will do the job well, long-term. It arrived in surprisingly short time and in good condition (all long-distance shipments seem to suffer somewhat from rough handling). I don't expect any problems.

Greetings and blessings to all who read this! Lightinthebox is an extremely good app to purchase items at a low cost! They have a vast number of items for Men, Women, children.They also have items for home decor and they even have things for your pets! The shipment process is awesome as well depending on what type of shipment that you choose for your specific orders! Besides all of those great benefits LightInTheBox also offers discounts for the shipping and the purchase of items as well just for logging in which is called your check-in! With that being said I would recommend which I’ve done so already to a friend but I would recommend you try it out. I guarantee you’ll love it!!!! Lightinthebox blessings to you! To everyone else stay safe and God most certainly Bless you and yours!!!!

Customer concerns were addressed quickly as well - with quick response times and adequate resolution in my opinion. I would recommend LightInTheBox.com. Thank you.

This issue has now been resolved with the company.

They give you no confirmation number or order number. I had to research to find out their address and phone number which is located in Hong Kong China! Their address is: 141 Des Voeux rd Hong Kong Hainan China. Phone number is: +86 1059080008.

The fit was wrong—nothing like the photo, the lining fabric was extremely heavy and the color was off. However, they will not accept a return/refund for these reasons. Do not buy unless you have tried on the exact same dress somewhere else. But that would defeat the purpose of online shopping. Never again will I buy from this store.

I received my order but was dissatisfied. Although I measured and followed the guidelines for sizing the coats were still too small especially in the arms. Consider this when ordering. Also the jackets I tried were not meant for very cold temperatures. After contacting them I was offered a full refund and would refer others due to good customer service and fair treatment.

I haven't had a terrible experience. But the sizes on the website are not correct at all. I'm a large in US sizes for shirts. And according to the size chart that's what I was supposed to order. I ended up have to order an XL and XXL to figure out I need an XXL in these clothes. Also my package got lost in the mail. I was refunded the amount but was charged for it to be reshipped. The shipping company refunds the shipping cost to the merchant if the shipping company loses the package. So I know this is a fact and got charged anyway.

Company demands returns go to China at consumer's expense to be considered for refund. Items cost $105. Shipping items to China cost $98, which means $7 refunded if I sent back. They are a ripoff and take advantage of consumers. DO NOT buy from this site. All hype; no service.

I am happy with the products that I’ve ordered in the past. My sweater easily became my favorite because of the fit and the fabric as well as the look. The smart watch works as described and love the look.

The best pen for Oils on the market. You, are the only place I have found it as dispensaries don't carry it and, mine is so good after 5 years, I bought this of a gift and a backup with an order of 2!

Bought this shirt as a gift for my nephew. He loved it and would like to have more. I now know what to get him for his birthday and again for Christmas. You have great designs and plenty to pick from. I will definitely be ordering again.

My first time to order from LightinTheBox (11-28-20). Wish I could leave a good review. 1st the shipping time was well over 2 months. (Late for birthdays) 2nd I received notification that some of my order could not be fill 3 plus week after placing the order. 3rd one of the shirts with a wolf was substituted for a dark and scary wolf shirt. (Poor idea. It was a gift for a granddaughter). 4th sweat shirt picture was not sharp THEN 5th it was shipped in a bag and the box that the toy was was in was crushed (Toy ok hard to wrap as a gift). No directions to be found. Will not recommend this business at this time.

I had a issue with this order not being the correct size. Rebecca reached out by email and offered a solution to this this order which I am happy with. They really care about their customer service - I will consider ordering again after the communications with Rebecca. Thanks for helping me out with this order.

I was looking for crystal snowflakes for winter decorating. I found beautiful snowflakes at a terrific price. They arrived promptly, well packaged in gift boxes, which will make them easy and safe to store. They are gorgeous. So... great selection, great pricing, great, prompt deliver!

I have reached an agreement with the company that I am accepting and am happy they worked with me in the end.

This site is really very amazing for doing online shopping. My experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. Recently I order a Shirt for myself. The Shirt is very good in looking and the quality of product is also very good as always. I also want to recommend this site to everyone to shop online from here.

Very disappointing products. The size of their clothes was either too small or too big. The fabric was quite cheap for the price paid (40 dollars per article). The shipping time took more than 6 weeks. If unsatisfied, don't expect to get your money back through their refund process. They will ask you to ship the products back to China with certain conditions that will cost you more than the product itself. They will also offer you another solution to give you 20% rebate on another order (to take more of your money with more bad products). It's overall a very disappointing experience. I will never do any business with that company. I strongly advise you not to do business with them.

My experience with customer service was very good. They responded to my issues very promptly. We came to a mutual understanding of my issues and I greatly appreciated it. Going forward I will most likely visit their website again. Thanks again.

After posting my grievances about LightInTheBox, Rebecca from the company made a great effort to get back to me. Not only was she understanding of my problem, she also went above and beyond to make sure that I was happy with the possible resolutions. Due to this fact, I am extremely happy with the service. It appears that my impression of the company "stealing money' was wrong and that it was merely a communication problem at play.

Within two weeks after receiving one light, I ordered four more and the shipping went up and now DHL is requesting another $100 on this second order!!!! NOT HAPPY. LOVE the light - but this is getting ridiculous - I will never order from Light in the Box again. :(

LightInTheBox had the style of pants that I wanted and it was at a good price, so I got a pair. This was my first purchase from them. I just wanted to see how fast they were gonna get it here ‘cause I know Wish takes a longer time. But because of COVID and other stuff, it took a little bit longer for the item to get here. It sat somewhere for a little bit. Other than that, it was a good experience. We got a lot of suggestions and the price was good. So, I liked it. I’m probably gonna get some more stuff in the near future.

My first order was some wig stands and selfie rings lights for mobile phones. Ordering was a breeze, customer service kept me abreast of shipping details, and my order came in great condition! I will definitely be ordering more products soon!

After using a couple other sites that have less expensive items but pay in shipping. Light in The Box has by far been the best. Especially when it comes to customer support. My family has loved almost everything we've received. Most often fairly quick delivery as well.

My favorite thing about this hoodie is that it was the exact same as the picture on the website. It was also really cheap for the quality, which I was really happy about. Although the fabric of the hoodie is smooth and was a nice texture, it did snag easily. Other than that, it is worth it.

I ordered two shirt for the first time, both with unique designs. I loved the uniqueness of the pictures and the fit was perfect. Also the quality of the shirt was superior. I am more than happy with my purchase and will order more clothing from this company.

I was extremely happy with everything that I ordered from Light In Box, from the beautiful wild print shirts and Hoodies, and the very sexy underwear and the great skinny jeans. I was very impressed with the quality and the comfort and everything fit like a glove. I was really impressed with the fit on the skinny jeans. I really thought I was going to have to send the jeans back, but they fit perfect. I will be ordering more products in the future. Top Quality.

I bought this jersey for winter mountain bike rides, and it is very warm. I wore it on a night ride when the temp was in the high 30's, and I was actually too hot. I wore it on a day ride this past weekend; temps were in the low 30's with 15+ MPH winds. I was comfortable all ride. The jersey is a little stiff, but it is softening with washings.

I recently ordered a coat from lightinthebox.com, and it was delivered on time and exactly as I order. I would good this website a five star rating because they deliver in time and effectively but should improve on customer feedback. Nevertheless, I really recommend this site to everyone looking for a good online shopping site..

I was looking for a nice dress for my girlfriend, I love this dress! It is so sparkly and the colors are beautiful! It is exactly as pictured! She have curvy hips and love how the dress has a little stretch to it to accommodate her hips. Absolutely perfect dress! I wish there were other colors so I could buy them all! Lol Less.

The company gave me a refund on the product, there was perhaps some kind of communication challenge with the supplier. I will look at buying products from them again in the future. Despite an initial negative experience, it has concluded as a net positive for me. Still have to buy some waterproof warm boots though.

I placed my order on 01-Dec-2020 and I received the package on 29-Dec-2020. I didn't like the wait time. But the products itself are 5-Star worthy! It fits true to size and quality is better than what I expected.

I think it is a great nonprofit company that is dedicated to providing direct information and you will see to the citizens of the United States. I trust that in the near future they will continue to maintain the excellent quality.

I have ordered few t-shirts for the Christmas gifts and there was a delay in delivering the order. I have contacted customer support and I have received a detailed reply with the tracking information from Alena and was satisfied with the answer as I have received a clear information about the status of my order. Support girl was very kind and detailed in her reply. Thankfully, I have received the order right on Dec 25 and was happy.

I was new to LightInTheBox, and would always receive ads for their products, but was reluctant to try, due to the amazingly low prices. After several orders, and received items, I am very pleased and surprised with the quality of the items. I will continue to be a customer! Great selection and good prices!

I am very happy with the shirts I ordered, but very, very dissatisfied with the mirror wall decoration. It came to me broke. The vase was broke, the vines were broke. The wall mirrored decoration came in a plastic bag and not a box. The size was not what not was shown in the web page. I feel it's a very cheaply made wall decoration and over priced. I will never order a wall decoration from this company again. Next time some one ordered a wall decoration, "make sure it's in a box not a plastic bag".

I have ordered many items from Lightinthebox. They have all been very good quality. I would recommend them to family and friends. I was having a problem with sending an item back as they were too big but a person called Pinni came to my rescue and sorted my problem out and I was given a full refund.

I have a great experience with this site. I order many things many times from Lightinthebox. Recently I order a T-shirt for myself that is looking very cool and the quality of the product is also very amazing. One thing I like most about this site is that they delivered their products on time. I only have an issue with the packaging, the box is a little damaged but the product are in good and better condition. Overall my experience with this site is very good and I also recommend this site to everyone to shop from here.

I bought sports garments like sports kits from this website and I received the same order as it was mentioned on the website. I was really impressed by seeing that. I would love to recommend this website to everyone because it delivers quality products and more importantly on time.

I purchased a wedding gown for my daughter. While it arrived in a timely manner, it was a total disaster. Fabric was supposed to be chiffon, they sent net. Bodice was supposed to be nude sheer, it was ivory & same fabric as the skirt. Sleeves were supposed to be chiffon & flowing, the were several layers of stiff net. Pearl trim was completely wrong & improperly sewn. Bride couldn’t raise her arms. I sent them pictures of the issues & they offered me a 30% discount & I would need to get it fixed locally. Told them absolutely not. They then offered me 50% discount & I get it fixed locally. Dress is unfixable, it needs to be remade. They refused to make it as pictured on their website. They finally agreed to refund my money if I sent the dress back. It cost me almost $80 to return it to them. Just waiting for my refund & reimbursement. And we’re back to locating a different gown. I’d love to provide pictures but I don’t see anywhere to add them.

Lightin the box.com is very good shop, I use this shop and get good quality full product, sometimes delay delivery but must do delivery, I'm happy shopping for light in the box.. You can use this shop. Cash back offer is good.

This company is a SCAM, pure & simple. You have been warned. If you receive any product from them nevermind the quality or condition, consider yourself lucky. If like me, you do not receive what you ordered and paid for, they will spend months & months sending you lies & excuses but I GUARANTEE you, they will not refund your money under any circumstances. Caveat emptor - you have been warned, you will be ripped off!

I think Lightinthebox is a great company to buy from, they offer a huge variety of items & products at reasonable prices. I bought a summer dress from this company and I was really satisfied by the quality and the fit of my dress. I gave 4 stars because the shipping took a little longer than I expected. All in all, I definitely recommend this company for all your apparel needs.

This app was very good at showing me what I wanted. I heard that people were getting their products late but that never happened to me. This app had many choices for me to choose from and I even got a very nice backpack from them on time so overall I am generally happy with the performance this app has made.

Kinda like Wish and Alibaba had a baby and it's spectacular. Definitely going to keep shopping here. Great service with amazing prices that destroy the competition. Will definitely keep shopping here in the future.

I can't say enough great words regarding experience with LightInTheBox.com. On reaching client administrations they were incredible and did an amazing job in making a difference. Throughout the most recent couple of weeks I have bought various things from bedding sets, teddy bear bedding sets, weighted tosses and towels, all of which have been phenomenal quality. I will surely be buying more items and have enthusiastically prescribed them to every one of my loved ones. So happy I recognized this website on the web. One extremely cheerful client.

There is very comfortable company in the world. But We need something big for company, many employer have other country want to partnership with this companies. Please add to this company available for the whole world. Best of luck.

It is really an enjoyable experience to shop online. It is very easy and comfortable, but it takes some time. I recommend it to you. It is really fun. It was really good to try this. I will always do this if I knew in advance that it was that easy.

I want to give a thumbs up to the managing department of LightInTheBox.com. Personally I'm usually skeptical on purchasing products online but these guys didn't disappoint me. First off the pricing was what I would call a 'giveaway price'. It was cheap and very reasonable. Secondly the quality of the products was topnotch. I was expecting a product that would be roughly packaged with little or no care but that wasn't the case. Their product arrived perfectly packaged, neat and appealing.

LightInTheBox.com is a legitimate company, some reviewers state they had difficulty receiving the products ordered. This is Because LightInTheBox.com ships globally, delivery times vary considerably.

LightInTheBox, It's a really nice shopping mall, because they always provide the best quality, and they deliver very quickly, and their use captivates me, so I would say, one of the best online shopping, so everyone can choose this shopping mall, thank you.

It is my amazing and pleasing shopping experience. Their services are wonderful. A few days ago I order Hand Gloves for myself and I got my product on time and are on very nice condition. The quality of products is also very cool. But I have a issue with his clients, they are little rude in his behaviors. Overall the platform and products are very impressive.

Delivery took forever and the clothes run small. But I was pleased with the products. Thank God I had a son that could fit them. Let's just say it didn't go to the son I ordered for but they didn't go to waste either. I'm satisfied.

After my scathing post to Consumer Affairs, a Lightinthebox representative reached out to me about my situation a few days later. The Lightinthebox representative agreed to give me a full refund on my initial order. That was all I asked for. Although it would have been nice to receive the package that I ordered back in November.

This jacket was not even close to a Men's Large, and was closer to a Boy's Large. The Express delivery charge was $20, and arrived several days late. In order to get a refund of the purchase price, the item must be returned to China and paid by the customer. Extremely poor customer service.

I was looking for a different kind of T-shirt for my husband and I saw them in LightinTheBox. There were two T-shirts that I ordered. I had a little problem trying to track them. I got a thing saying that it left China and then I didn’t hear anything for a while. I thought that we weren't getting them and then all of a sudden, it came. It was at the distribution center and we’d be getting it in a week. Other than that, the T-shirts are very nice and soft. My husband liked the feeling of it.

Thank you for the support your team provided me to reclaim a purchase that was mis-delivered due to my error. Your team went above and beyond to help me resolve this issue. I would recommend your company to all my friends.

The company has a wide range of quality products and makes it an enjoyable shopping experience. I think the shipping charges on some items seem to be a little high but most are reasonable. Don't just take my word for it. Check out the site and see for yourself what I'm talking about.

I am very happy with all of the products so far, but I have received 1 of four orders. So I'm not that happy. Why or what is the reason it takes so long. Is it from where it is shipped from; the distance.

I'm sure that I'll be happy with my selection once it arrives. I know that I could have paid for expedited shipping but I don't like spending more for shipping than my purchase is worth. Nonetheless, I'm intrigued by the wide range of shopping selections available and look forward to being a repeat satisfied customer.

I purchased this for my daughter at Christmas. When it arrived it did not fit. I attempted to exchange or return. Due to their policies this was not a great option for me I felt. HOWEVER I received an email from the supervisor of the customer service department apologizing for my dissatisfying experience. She offered me a few options to remedy my discontent. She went above and beyond to make me happy and for that they have a dedicated customer now!!! I love their products but the customer service is what sold me. I would recommend them to anyone. I am now a TRULY HAPPY CUSTOMER.

LightInTheBox seems to have a lot of variety of things and the prices looked really good. Their website is pretty easy to use and I like it. I’ve gotten clothes for my grandchildren, infant and teenagers from them. I also got a few things for myself and I was able to find a pair of shoes for a wedding that I could not find elsewhere. I've purchased from them about eight times and I have had no issues with any of the items. I’d tell my friends and family that they have to try LightInTheBox. A lot of people are a little skeptical about things that are coming from overseas, but I’ve actually ordered from them and have stuff get to me sooner than if I mailed something myself to a family member.

Delivery time decent. Shirt cheap quality and too large for my grandson. The shirt did not look like what was advertised. This is my last Facebook purchase from China. Their return policy is not easy. Don't order.

Totally pleased with the product when received. Disappointed with the delay in delivery time due to the problems getting thru US system, nothing to do with anything on your part. Your personnel were extremely helpful in finding why the delay and helping to get the product moving within the US system. Kept me informed in all steps as they were assisting me. If needed, would gladly order from your company again and recommend you to any friends needing any of your products.

I purchased the hoodie for my Grandson. He, of course, loved it!!!! This is my second transaction for him and I will continue to make purchases in the future! The quality of the products is wonderful as are the designs!!! Keep sending product suggestions!

I ordered two shirts for my grandsons for Christmas and was delighted to see what good quality they were and how quickly the company responded to a question I had about them. The shirts are exactly as they appear in the ads and the kids love them.

I ordered 3 t shirts and 4 hoodies. They are all top quality clothes. The 3D hoodies and t shirt looks as good in person as they do when ordering. They made the tracking of the packages very easy & convenient. I will order from them again.

I’ve used this band for many years and I needed a replacement (tarnished). It’s perfect. I have large wrists for a lady and the small was perfect, with room to spare. I have one complaint - this band is catching on my knit tops every so often - not all of the time.

So far I have placed 2 orders from LightInTheBox, the first order was sent to my PO Box even though I I’m satisfied with my items they weren’t entirely correct. 3 of the rings came in the wrong size and one was supposed to be a 925 ring was horrible and very cheap looking. My second order ** hasn’t been received yet and it’s taking a long time, also it seems like they have only shipped two of the items that I have ordered. So where are the other items especially when I have paid my money. There should have been an explanation or reason why the other two items were not included?

After I had order this it was delayed and by the time I received it my grandson had had a growth spurt and it was a little small. He is only able to wear it maybe a month, if that. I told Lightinthebox.com on review about it and they either said they were sorry or else they gave me no response. I really can't remember which. I was a little disappointed that they did not give me some kind of credit toward another jacket. I know it is not their fault that he had a growth spurt but to keep up with good customer service I feel they could have given me a credit. Maybe I'm wrong.

I ordered (to the best of my ability, issues with your website) XL size shirts and received 4XL size shirts. I responded to you the day I received them requesting replacement of shirts in correct size. I have not had a response from you.

Awesome showstopper hoodie! True to pic at site. Hubby loved this gift. Draws cool comments from passer-bys. LightInTheBox service is excellent -- provided status of purchase from order placement thru delivery. Will order product from LightInTheBox again and soon!

The products all clothing have been fine and worth the cost. It is just the shipping that it will say 7 to 14 days but that is after 10 to 14 days to ship and then still gets stuck somewhere each time so it is usually 25 to 45 days to get what you have ordered.

I saw some kind of sweater when I was doing something on the computer and it was an interesting style. Then, I found that it was from LightInTheBox and since then, I ordered a lot of stuff for many years. What I like about LightInTheBox is that there are a lot of very interesting styles. I am a Russian from Europe. When I grew up, it was custom for us to get dressed very well. I have this item from LightInTheBox for 10 years and every time I'd to a store or something, people would tell me that I looked good and ask me where I got it because it was unusual in style.

The wig was not even close to the color or quality in the photo. The hair on the wig was shiny, synthetic, ugly, fake looking, like what you would see on a cheap doll. The color was supposed to be platinum blonde with several different dimensional colors but instead was an ugly yellow. Went right in the trash as they will not refund. Even the length was wrong. I should have known better and checked reviews first. I even took a photo of the wig and uploaded it with a review. They DELETED my review and photo. Do not buy from this company!

This is my second purchase on this site. It is very good customers service and clothes also very good quality but little bit pricey. Also high shipping condition & delivery were super. All my friends and family members I recommended LightInTheBox.com site.

The order of men's slippers was 10 days later than promised. The quality of the product was very poor. Not worth the money paid. Also still smells of glue. I've had nothing but trouble in trying to get a refund and have been told to keep the product and they would refund me 20% of the cost. Why would I want to keep something that is substandard. I ordered these on behalf of my daughter that has Learning Disabilities for her dad for Christmas. Very unhappy, not recommended, never had so much trouble trying to get a refund for a substandard item.

I purchased two kitchen mixer taps from Light in the Box. On installation both were found faulty by a certified plumber and not fit for purpose. Since then Light in the Box have done everything possible to refuse responsibility and provide a refund. They asked me to send the taps back to them which I did and then denied this even though I have email proof. When I left a one star review on another review website they tried to bribe me into changing it to five stars. I seldom leave negative reviews, but I have never come across such a dishonest and untrustworthy company as Light in the Box. Please save your hard earned money and buy elsewhere.

I ordered several items more than a month ahead of the time I needed them. They were meant for Christmas presents for family we were visiting out of state. Contrary to their delivery warranty, the items arrived way too late for us to take them on our trip for the intended recipient. On our return, we found the items had arrived and rushed them to our kids for them to find out that the size did not fit (we went with their size chart) for some of the items. They return them and I proceeded to ask for return and exchange instructions.

I am very satisfied with the 2 pair of shoes. I bought them for my mom and she love them. It took a little longer than I expected to receive them but I understand it was because of Covid guidelines and also it was Christmas time. Thanks again for being prompt to my inquiries.

My first experience with Lightinthebox is successful. It is much cheaper than anywhere else with same quality products. I ordered shortly after cyber Monday and they were really fast to ship my order. However, Canada post was then late to deliver the product due to high volume and Covid 19 procedures but Lightinthebox gave me a 10$ discount to compensate and I was able to redeem it on my next order. So, a very good experience for me, thank you.

I think my both orders were great. The service is professional and the quantities meet the price. I can say what you see is what you get just be precise of sizes. I ordered jewelries and a shoe. I love the shoes most. However due to COVID-19 the shipments on the shoes came later than expected and I understand that. I will continue shopping here.

The app offers bonus points for checking in daily, but often says you are already checked in when it clearly says you've received no points yet for that day. The app offers you 10 bonus points for posting product reviews with pictures, yet when I posted 8 different product reviews, all with pictures, all 8 "failed censor review" and the 80 points were taken away. Yet upon second look none of the reviews had been taken down, none of them had really even been changed, save that someone who didn't understand American English had butchered them by removing key words and substantial amounts of punctuation, making parts of them hard to read.

I bought 5 shirts. 3 of the shirts fit very well. The shirt with the owl was a men's small. It was too tight on 11 year old girl. Other hoodie was among us, it was same size category, 8-10. It was visibly smaller than other 2. Shipping didn't happen until I threatened to cancel order, then made it here in 5 days. It was after Christmas and I had to replace them with another present. The hoodies are very nice and I know sizing is not always consistent. No way to try to exchange the hoodies that I can find.

I found your app very hard to navigate. I got no email from you until I repeatedly asked for it and never got a email order receipt. The order tracking that I got after repeated asking was in Chinese and therefore useless to me. I ordered in November and it made it just before Christmas. Returns are at my own risk and expense. I took the 30% refund. You need to be more helpful with refunds if you want repeat customers. I will never order from you again.

Quite happy with the products that I purchased. & I didn't have to wait long for delivery. Except the delivery company you choose to use. They delivered my package to a different building & didn't notify me that it was just left there. Lucky I had a friend living in that address & notified me.

I was happy with the quality of the sweater and price. It was a bit different than the picture (cuffs and length) but overall it was very good quality. My only wish was that it arrived sooner. It was over 6 weeks for delivery.

I ordered a pair of shoes, hoodies and a pair of shorts. Shoes were poorly made, very cheap, with tears on the seams. One hoodie was not sewn correctly on the pockets and was torn slightly. Pair of shorts were wrong size. I informed merchant about shoes and was told they would reimburse me for half price. Since the shoes were useless, this was not acceptable. Light in the box has informed my credit card company they sent goods and all is well. Not the case. I mailed back the damaged and incorrect items and now have to dispute the charge and fax copies of all paperwork to my credit card company. This company in China ships very poor quality products and offers horrible customer service.

Customer service response due to my problem and resolved the problem immediately! Thank you. Darcy

Quality is not bad. Stuff I ordered arrived eventually and it was OK. But not shipped quickly as promised. Service team was also very helpful and nice. Speaking with the service team helped me to get exactly what I was looking for. But I think quality could be more improved along with the value of some products & that's why I rate 4 stars not 5. Overall I'm happy with this online shopping. Probably will shop with them next time.

Well, I recently shopped from Lightinthebox. And my experience with them was way better than that of others. To be honest, I am very impressed at their service in this pandemic. The thing that they can improve is the delivery time. It would be great to get the products more faster. Overall it was good and hopefully, I will shop from them again.

Deeply thanks to the LightInTheBox customer service for their kind fast response. They solved the issue and gave me a very great offer in addition to solving the issue that I have. Now I am greatly satisfied with their services and stuff. Thanks again.

Any discount is made up for with shipping charges. Not made in the USA.

I purchased a men's 2XL winter coast from them and it said it was a 2XL, but it fit my 16 year old 95 lb 5'4" daughter. I asked to return and a refund. They sent me an email stating that it would cost more to return the coat. The coat cost me $75.00 after taxes and shipping and handling. Why would the return cost more than the coat? I have never heard of a return fee being $75.00 for a purchase less than $100.00. They email me after I put a bad review on their website asking for the breast and length size of the coat; instead of sending me the return shipping receipt, apologizing for the inconvenience and giving me my refund. I would not recommend anyone purchasing anything from this company. I have never dealt with a company that was not willing to refund a dissatisfied customer. This is a very bad company to do business with.

Light in the Box explained why the situation occurred and resolved the issues to my satisfaction. I take it back, they appear to be a good company to work with. Joe K

Still not thrilled about the delay, but looks like efforts have been taken to resolve the situation.

This matter has been resolved to my satisfaction.

21 days after ordering an item, the USPS shipping label for it indicates that it still has not arrived in the US. This item was ordered on December 10th as a Christmas gift. The site advertises 7-14 business days, so it was a holiday risk, but this is abysmal. Contacting the company, they indicated today that it may still be 7-10 days from delivery. I don’t order items that are pre-made with the expectation that time to expedite will be a month or more. If the site indicated that shipments originated from China, I would not have taken the timing risk. I suspect it is literally on a cargo vessel somewhere waiting to be unloaded from a container full of items. Buyer beware.

Customer service is their #1 concern and although I remain skeptical about shopping for anything from overseas website, there are still plenty of items to purchase and they will stand behind you all the way.

After going thru all that happened l have to say that Lightinthebox did an awesome job of resolving my issue. The Customer Service Supervisor and staff worked very hard to correct all the issues that l faced so that l could be happy with my purchases and see to it l was able to gift my family with high quality and fashionable clothing.. Unlike a lot of other companies Lightinthebox did keep their word and made sure that customer satisfaction is the most important thing to them. I can say that l am truly a very happy and satisfied customer. Knowing what l know now l will definitely purchase from them again and most definitely recommend them to everyone.

I was searching for some stuff online and LightInTheBox came up as one of the vendors. At the time, they had a better price for one of the products that I wanted than the other ones that I've seen. I will recommend them, but there's also room for improvement. It would be easier if they had more details. I didn't know they send stuff all over the world. The thing is I ordered something and I asked for US outlets, and they sent me European outlets. They told me, "Yeah. You can just go buy. It'd be cheaper for you to go buy one, and faster to buy an adapter to convert it." But they don't sell any here to convert from European to US, only vice versa. So I went to go look for one.

The company worked with me, to get this issue resolved. The supervisor stepped in, and she was very helpful in having the issues resolved, I received a full refund.

Slowly the watch lost functionality. Constantly failing to pair with IPhone via Bluetooth, tap screen function not holding selected item, screen developing vertical lines and in the end not having a readable display makes this product "Not fit for Purpose". Product came with an instruction booklet which had a 1 year manufacturing guarantee. The company "Light in the box" has only a 30 day return/exchange policy. Not worth to do business with a company that walks away from a written guarantee that offers and sells product with such questionable quality. My ticket ID complaint with them is ** the 28/12/2020. Their answer was, "Sorry but our 30 day policy is clearly stated." No reply why the written 12 month guarantee is not accepted. Most disappointed purchase I have made on line and definitely not recommending any dealings with this company. I am not into hoping that I get what I paid for. I am more into expecting I get what I paid for.

Ordered a size Medium and received an XL. Tried to return on website but wouldn’t let me do. Customer service was nowhere to be found and unable to reach. No customer service email. Spent close to an hour but unable to get any response now for over a week. I don’t expect to hear from them.

Ordered products Dec 8. Still hasn't arrived Dec 29. Sat in processing for 10 days, and were provided bogus shipping tracking. Obviously missed Christmas, now I still have no idea where it is. Do not deal with this company, there are alternatives that are better.

I was unhappy with the company at first due to a shipping issue. However, customer service was very responsive in working out the issue with me to a result that I was satisfied with.

I recently purchased 2 shirts for my husband for Christmas. They did not fit so I TRIED to return them. I was met with an email stating that the return had to be requested within 7 days of delivery! It was a gift that I bought weeks before Christmas so that was impossible. When I wrote back to let them know the circumstances and that I was not happy, they fired back that I could exchange only and that I had to pay shipping back to China! That costs more than the shirts... I would not recommend purchasing anything from them unless you are absolutely certain that it will work for you. So now I’m stuck with 2 shirts that don’t fit and out $35. Very unhappy with their policies.

The customer service supervisor got back to me and dealt with the situation promptly in a professional manner. Much appreciated.

This company is in China selling knock offs. All substantial poor quality. It may or may not arrive. You will not get your money back, they make rules up as they go along, goods are made in sweat shops,!

I purchased the Men’s 3D jacket and 3D t-shirt for my son for Christmas. It came very quickly. The fit and style were just right. The jacket was a little more light weight than I expected but the design makes up for that. I recommend it.

I ordered the men's heavyweight fleece hoodie sherpa lined zipper sweatshirt jacket black & grey 2xl #08294746. When I received it and tried it on, instead of being a 2XL as ordered and tagged, it was a small. When I contacted Light In The Box, they only offered a 30% cash refund, a 40% credit, or full refund if I went through the process of sending the product back to China. I'd paid $39.60 + shipping for it, so you figure my loss.

Placed order, and paid, then two weeks later got a notification that the most important part of my order was not in stock, two weeks after paying for it. Contacted them and cancelled the order, but later that day I got a notification that the order shipped. The following day I was e-mailed by a supervisor saying I can't cancel the order since it had been shipped. The shipping date I was given was a day later than the other one. I was told that due to the high cost of shipping they advise I just keep the order. This has happened both times I have tried to cancel an order. Their response was to give a 15 percent off coupon that requires I spend at least 50 dollars to use. Won't use LITB again or recommend to my friends or family.

I did not look at the size chart when I ordered a winter coat. It was too small. I asked to return it, but LITB advised me the shipping to China is more $ than the coat and they would give me 60% of the coat $ in a discount for another coat. Smart and a good deal. I gave the small coat as a Christmas gift- she loves it! And I ordered the perfect coat for me with the discount. I am happy with the quality of all my purchases here.

I have resolved my problem with the company. I would say if asked to confirm your credit card for a PayPal transaction do not do it. However, even though there was a problem their customer service responded to each email sent and we have resolved the issue.

Recently, it has been my experience to have communication with the Customer Service department of Lightinthebox.com. My query regarding my delivery was answered very quickly and at all times full explanations were given to all of my questions in a timely manner. In all forms of communication, the Service Personnel were very courteous and helpful. While there was a misunderstanding on my part with regard to my order, they have worked with me to resolve the issue leaving a most satisfactory outcome. My thanks to all concerned.

It is a good place to shop, I only suggest you be careful with your products, buy several shirts and one of them came out of the case, wrung out and bigger than I expected. I still recommend them to my friends to do their shopping there. Do they have any benefit for people who recommend your pages and that is why others enter to buy? Thanks for everything. Blessings.

I did receive a response from a supervisor and my issue was immediately resolved. Thank you Light in the Box!

IF YOU LIVE IN UK STAY CLEAR OF THIS COMPANY. SHIPPING IS FOREVER & THERE IS NO INDICATION OF THIS AT ALL! PRODUCTS ARE FROM CHINA! There is no communication from the company & tracking details are just forever stuck at item dispatched. It has now been 25 days since I ordered my item! Will never ever buy again or recommend.

Bought some goods on a 10-21 day delivery promise. When not received after 30 days I started to try and contact customer service. Was told to wait for 90 days waiting period. No money back, worthless service. Never again will I order here.

I ordered through LightInTheBox.com a T-shirt that I just saw. I thought it was frickin' cuter than hell, so I had to get it. Ordering went fine and the website was alright. I received the shirt and I love it. The shipping was a fairly decent timing. It was about a week. The shipping price was fine and I was happy with it. I've actually recommended the site to a couple of my friends and they've looked at them. The prices were still a little steep, but they were not bad. I wouldn't mind shopping through them again. I've been looking at other stuff. It's just money's tight.

Don't be cheated by Light in the Box. It's been over 2 months and every reply gives me a different solution. Give it away, sell it to a relative, donate the coat. I want an exchange, they refuse to tell me where to ship this coat. Important you know they put a small size coat in an XL zip bag and shipped it. I have complained many times to no avail. I will be surprised if this complaint makes it. Please don't order from them, I care about my fellowmen.

I was ordering dresses from several companies during covid. The dress from Lightinthebox came too late. I immediately e-mail them to find out how to ship it back. Two weeks later and 7 e-mails I still don't have my refund. They first told me they would gladly refund the $14 dollars in shipping and I could give the dress away. I said, "No. I want the refund for the $100 dollar dress." Then they offered 50 percent refund. I have said no. It takes them a day or two to respond to each of my e-mails. They said if I returned it to the return address on the package they would not refund any of my money. This place is so unprofessional. Buy somewhere else!!

I've purchased with LightInTheBox a couple of times in the past three to four months. I like the price versus value. If there's something that is here, it's over there. If the price is better, then you get the item. If the value was comparable, then that'll move you to potentially look that route again. Based upon the item that you get back and you inspect it, if the quality is decent, then that would move you to look at that as an option again for the future. Conversely, if the quality isn't good, you're probably not gonna go that route. LightInTheBox is good. There's always a plus and a minus of different things. But it all depends on what you're looking for like if it's available, price value, and so forth.

I ordered a cycling jacket and gloves from LightInTheBox earlier this year. While it took a bit of time for the goods to be shipped, customer service was helpful tracking the package. And when I had a concern about one item, the customer service representative was very helpful. I would urge potential buyers to carefully review the sizing charts.

I love the shirts. It was hard just to pick a couple of them. The tops are so cute. I ordered a face mask in a different order and my Husband loves it, when he goes out people always tell him they like his mask. I been telling everyone about your web site so they can order from you too.

I like the products I purchased. I truly do. I enjoy the shorts. The second one came with a bit of damage, I'm having it fixed, but I also like it very much. I plan to purchase more. I'm very satisfied.

I ordered a shirt for my grandson. It was beautiful and such good quality. He loved it and wears it all the time. Pretty good statement coming from a boy. It's usually girls that like getting clothes.

Unable to add to this order when reviewing my cart. Other items were also going to be ordered. Your S&H charges are extremely high. Please forward à shipping label so that I can return for credit.

Updated on 12/14/2020: I bought products from LightInTheBox and when some questions arose from product, customer service was very helpful and fast in responding. First experience with a webshop is very vital in future purchases and I think LightInTheBox has gained my trust. It is convenient to buy products from them and I recommend them.

Don't ever spend your money on this website! Scam. Order Number: **. I have bought some products which are necessary to my work and it's been taking ages to be delivered. The tracking number simple doesn't work because Royal Mail says they haven't received the packs yet. The problem is that I can't start working because I depend exclusively on my purchase. Also, I'm about to move out this weekend and how am I going to do with the order? I've complained on their website, but I get a robotic response. I want my money back right away. Guys, this feeling is so frustrating, please don't ever let yourselves going through this situation.

Updated on 12/15/2020: Waited 22 days for a sweatshirt which was nothing more than an undersized Spandex hoodie. Sent four sets of pictures of shirt and tags and kept being dragged along. 2 months and no return or refund. I wrote a 1-star review and now they told me that if I change my review they will give me a refund. This company is nothing more than blackmailing thugs, liars & thieves!

Thank you for your response... I have seen the link to track the products to delivery now. Please do something about your precomposed responses as some customers prefer their issues responded to in person.

Without a doubt the worst customer service I've experienced. They do not correspond with their customers regularly or follow up. I had made a purchase, which never arrived. I was then offered a credit, which never materialized. Keep getting told it needs to be checked by their finance team to be approved. The most incompetent people I've ever dealt with. I am now told to take down my review on another site before I can be refunded. Unbelievable behaviour. I simply want a refund - have still not received it!!! AVOID AT ALL COSTS.

Very pleased with Light In the Box Company. At first hesitant buying outside of USA yet received great communication and excellent timing in delivery. Placed 2nd order and excellent service & delivery.

I was quite skeptical when buying because there was no reviews and they seemed like cheap quality. I was wrong. The string is not flimsy, the lights are bright, colourful and easy to use. My favourite feature is using the app to play music from my phone and having the lights dance to the music. I love the option to change the brightness and speed on them flashing. Overall, I love these lights and I am very impressed with the quality!

Rebecca with Light in the box. We reached a agreement on taking care of the products that didn't fit. They handled it with expertise care. Thank you Rebecca, I appreciate you working with me and taking care of this problem for me.

I kept seeing ads for the coolest looking t-shirts everywhere. Finally, I visited the website Lightinthebox.com. Awesome! All of the artwork and graphics on this clothing is incredible. The shirts are made of a silky material but you can't beat the designs. There's something for everyone.

I ordered two rings and (Women's Hoop Earrings Pendant Necklace Long Totem Series Faith Ladies Simple Fashion African 18K Gold Plated Earrings), the rings were great, but the Pendant set was not there and the item you sent was not what I ordered. I would really appreciate if you had told me that the item I ordered was sold out or if you didn't have it, I would have selected something else. Thanks.

I'm glad I found this company! They have the greatest T Shirts for men. Now they need to add these same crazy T Shirts for women. So far everyone I have purchased a shirt for has loved it! Now I'm looking for kids clothing and something for my brother. And I know I'll find the perfect gift for all of them at Light in the Box! Thanks folks. Diane

I thought shopping here was scary and I would not get anything shipped to me, it was just another fake site. But no I ordered and I received and everything was really cheap. It takes awhile to get here from China to Calgary, Alberta, Canada. But it’s worth the wait a to get my order in and thought it was great product for a cheaper price.

I ordered 2 3D sweatshirts and a pair of skater jeans early enough for Christmas, in the event that the sizes were not accurate, which does happen with internet ordering. I was a little surprised at the $25 shipping fee, this is covid so I was okay with the cost. My order arrived about 14 days later. I was under-impressed with the 3D design as it was marketed as a very impressive 3D sweatshirt. Not only did it not show as 3D, the size was not as it was stated on the website, and yes I did match their chart to what I needed. I wrote the company for a return tag for two sweatshirts and pair pants, which were not sized correctly either. This is their reply: