LightInTheBox Reviews

I want to exchange the item for the correct size. If that is not an option then I would like to return the item back for a refund. Instead I was asked to provide photos of my body measurements (Bust, Waist, Hip). This is unacceptable.

Not sure what kind of industrial film this company uses to make its shirts but it can't be healthy to wear. Feels like sticky, sweaty industrial plastic wrap on your skin. Wonderful graphic design but terrible, terrible fabric quality. And refunds? Fuggedaboudit.

This was a first order from this company. I worried that the fit or material wouldn't be great, but it's so comfy! I ordered a medium and it is a hair loose on the top because I'm typically a US small in tops and medium to larger in bottoms. I'm 5'9" and 146lbs. The inner shell is very soft and the outer sequin layer isn't too heavy. I'm so happy with it!!

The Acacia bike seat is high quality but it was not comfortable for me, so I wished to return it. Although this company's standard return policy is for the customer to pay for the return shipping to the country of origin and would have been costly, their customer service department provided excellent service by working with me via several email exchanges to provide a solution that I was very happy with.

I'll never order from here again...I ordered some MEN'S joggers and when I received them they were barely big enough for women to fit. I paid $54 to have it shipped to me, then when I wanted to return it, it was going to cost at minimum $80 to send me back, which is a damn ripoff. Half of the refund I would've gotten would have been spent on returning the products alone and that isn't right at all. Like I said, I'll never order from here again.

I ordered a cycling suit for my husband for Christmas. It did not fit and I wanted to exchange it. Well, that did not work at all. LightInTheBox forced me to keep the item stating it be too expensive to ship it to China for exchange. This product it useless to me if it does not fit and now I am stuck it, with 20% of the price of the item returned to me. The exchange was not an option for this company. Do not order any clothes you think may not fit!!!! You will be stuck with it. Terrible customer service! The item did not come from China but that’s where they wanted me to ship it back at my own cost and refused to provide the address. I will never use this site again and I will purchase what I need on Amazon.

The quality of most of the items was subpar. Didn't know earrings were sold as a unit instead of a pair - who does that? Shipping costs high. Return process too cumbersome and frustrating. Each item has to be processed separately and request pictures of poor quality, fit, etc. How do you show poor quality in pic and are you supposed to wear and show how bad item fits or that zipper doesn't close. Option for the one item attempted to EXCHANGE was keep and we'll issue 10% discount because it will cost the price of the item or at least half of cost to ship back, 20% merchandise credit (why would I want anything from this site) or return and wait too long for a credit, if any, after shipping costs etc reduced.

Made two orders for two and four sweatshirts from Lightinthebox on Dec. 2/21. The four sweatshirts arrived on Saturday, the 18th and the two arrived Dec. 21. I didn't think they would arrive for Christmas delivery but they just made it. The DHL delivery charged me $54.47 for customs fees while the second parcel by Canada Post had no surprise charges. Apparently my $54.47 will be repaid to me soon. The shirts are not of the sweatshirt quality that I expect, thin. The delivery took too long and had me anxious.

The robe I ordered arrived in a timely manner, which was great. However, it was not as shown or described. When I contacted the seller regarding a return and refund, I was offered a very low percentage refund and to keep the robe as return shipping would be costly. I am not happy with this offer: it does not make up for the fact that I will have to purchase a different product and will be stuck with an item I have no use for. I have asked for a 50% refund but have not heard back from the seller yet. I am attaching 2 images - one from the website showing what I expected the robe to be like and one of the robe itself. You will see that the robe is very sheer compared to what is shown on the webpage.

I ordered 3 pair of CLIP earrings and did receive the red ones in a clip, but the other 2 were NOT CLIPS. I sent you a form about this, but never heard back from you. It is simply not worth the effort to go thru to send back the non clip earrings, etc. as they were very inexpensive, however, I was very disappointed.

When I placed the order there was nothing stating a delay in processing. I paid extra for expedited service. I then paid another $16 to expedite the service faster. The order still has not arrived and it is needed by January 1st. This is for an important event. The dress I ordered for myself the same day arrived with no extra shipping. This is very upsetting. I don’t know where I can find a dress similar near me for my daughter.

It has been such an ordeal to contact anyone. No phone numbers. I needed to send it back for refund but understand you don't have a return label. I ordered it on 12-6-21. I also ordered a necklace which I want to keep. My total was #199.74.

I placed an order for a number of items, one of which was for wrapping paper for Christmas and Birthday. They did not work out and Lightinthebox is going to give me credit for both items. Everything went very well between the buyer and the seller. This is a good place to purchase from as they have unique products. They are also willing to work with you when something does not work out with an item you have ordered.

I absolutely love LightInthebox for tights, however I was surprised that I had to pay duty fees. I got my tights on sale but now it defeats the purpose. I had to pay almost $40 in duty fees. I highly recommend them but next time I will only order one at a time as they get mailed this way

LightInTheBox will go out of their way to find a resolution. The company contacted me after I wrote my review and they were more than willing to correct the issue. I am changing my review to 4 stars to reflect it.

I ordered a coat from them in early November. I was charged on my PayPal account within a day. I still have not received the coat. Every time I contact customer service they sent me an auto reply message, and tell me to try and troubleshoot my order. There is nothing to troubleshoot. They need to send a coat or get back to me and refund me accordingly. I will never buy from them again. Terrible, terrible customer service. If I could give them a lower rating I would. They don’t even have a number to call.

This is my second and very last time using the service of this app! They just lie about delivery. Just don’t order because your order will NEVER come on time. My first order was a costume for a party and it was saying a month and it took LITERALLY ONE YEAR. I even forgot about it. I had to buy a new costume. Imagine, ONE YEAR! Now I gave another chance thinking that maybe I was unlucky. I bought a pyjamas for my daughter she asked for Christmas on the Dec 10th. It was saying very clearly 24 hrs PROCESSING TIME AND 3-5 days delivery. Well we are on the 26th and I still didn’t get the pyjamas. She cried saying that Santa forgot her Pokémon pyjamas. This app is just a waste of money and very disrespectful. I already told my friends and my whole Instagram about this. Never buy with them.

Update regarding my previous review from LightInTheBox. Package already received. Though it arrived 2 weeks late, I appreciate how Bloo kept me updated throughout the whole process. Excellent customer service! Package also arrived in good condition.

I ordered items before and was very satisfied. This order came with no paper work at all. I ordered all Large but 2 items came through in M. They will not fit and I have been trying to find out where to send the items back for replacement. I'm very disappointed with this situation. Now I have passed the 30 days and still don't know what to do. Maybe you could help me???

This is my second order with Light In The Box. My first order was a test for quality and customer service. I was nervous placing an order with a foreign company but was pleased with the results. My order was received quicker than the estimated. The items were safely packed and of great quality. I actually gave them as an early Christmas present and soon placed my second order. Thank you for the great service.

Kind of upset the sizing was ridiculous. XL wouldn't even fit a Smurf. Was hoping to receive for a gift for Christmas Vaca. Won't happen now. I reached out to customer and no reply. Will never order again from "** In The Box."

Three different items, sweater and two shirts all marked “L”. All three are wildly different in size. Very inconsistent sizing. When I approached LITB I was told to use the sizing charts. If you allowed photos I could help you to visualize.

I would like to return some items. My first time to try to return anything. A return ticket is mandatory, but I have not been successful in getting one. Tried several different methods. Would like to place another order, but not if the service is going to be like this.

Hard to order clothes online…. Hit or miss with sizing. I love everything I got however some did not fit…cannot return because it was on clearance, which was too bad. I will order again but very Leary of sizing. Also took 8 weeks for delivery but I do live in remote area

I got tired of stuffing my jean pockets with my wallet, cell phone, keys, etc. Decided to get a leather man bag to hold all that gear, plus some other items I routinely need. Love the bag and find it useful and fashionable. People ask me if I'm from Europe when they see me with my bag. Glad I purchased one this size.

I am so pleased with you and taking care of my order by getting it to me so fast. Thank you. I love what I ordered except the shirt was the wrong one and the wolf hoodie was smaller than the other 3 x. But I will tell other people that your company is great. Thank you and Merry Christmas to you all.

I have made a number of orders with Lightinthebox.com and have always been happy with the products that I ordered, tee shirts. The colors are so vivid and the fit has always been perfect. I get so many compliments from people when I'm wearing them. I love when they go on sale. I will continue to order from this fine company in the future. I highly recommend Lightinthebox.

I love how unique the items are and the quality is amazing for the prices. I especially like the graphic and illusion shirts. The ordering is easy, the sizes are accurate and delivery is timely. I am happy to share where these products can be ordered for people who ask, and a lot do.

I've enjoyed everything I've ordered on this and all my past orders. I think Lightinthebox has a great selection and the prices can't be beat. The only thing that holds me back from ordering more often and on all the sales, flash sales, clearance items...etc. is the shipping. I have to wait until I have enough items on my want list to make it worth it because the shipping is so high. Fix that problem and Lightinthebox will be my go to on everything I purchase online.

I have placed 3 orders in the last several weeks. I am pleased with the clothing/tops I ordered. However my entire lingerie purchase was a total mistake! I ordered 4 items and I used the sizing chart - on each item individually - not a generic size chart. All items were at least 2 sizes too small 4-6 inches less than their own chart stated. I don’t understand how they cannot see this. I complained and they said they were sorry and stood by the sizing shown as accurate??? I can’t return lingerie per their rules, and if I want credit I have to pay $$ to ship back these pieces, that are their fault.

Get many compliments with your products. This order, however was incomplete and a refund of 17.82 was owed to me. Reordered some of the missing items and hope to get them on this new order. Prices are great.

Extremely pleased with the orders I placed. The selection is unbelievable. I have so many options on colors type sizes. They make it very easy to order plus they use PayPal which protects me. Shipping is very fast. They keep me informed on my status. If a problem arises customer support very very very fast to resolve the problem and they add value for problem and couldn't be more satisfied with this website. Something that I like they show recommendations and that has resulted me to purchase items I haven't seen. The app has everything you need to order or track or resolve or new items. ABSOLUTELY RECOMMEND THIS WEBSITE. JIM ** DALLAS TEXAS

The goods on this site comes from China and hence attract high import duties. If you send the goods back because you are not willing to pay import duties they will not give you a refund. DO NOT USE THIS WEBSITE. IT IS A CON.

I love the clothing you offer, it's items you can't find anywhere else! The tees are a great fabric that makes them a bit dressier than regular tees, and the graphic prints are amazing!! Have given many items as gifts, people love them all! Thank you.

I love the products, look and feel great at the same time... This company has fair price items, the bad is that there is no one to talk to. So if there is a problem it could feel like days.... And the other thing is the shipping, it can take a month for a order to finally arrive.... Other than that I would recommend this company...

I was amazed at all the choices available for unique and fascinating shirts. One tee had a cat coming out of the front that was a dead ringer for my son’s cat Max. My son loved the shirt and the two others I bought for him. The delivery was a bit slow in comparison to most other websites. I did appreciate the fact that the delivery was through the USPS. That way they were able to be put into the mailbox where they were out of sight until I was able to get to them. All in all, I would recommend this website to anyone looking for something interesting and unique, as well as other clothing that looked nice as well. Prices are a bit on the high side, but the products bring MANY SMILES to recipients’ faces.

I hate this company very much. Does not have a good return policy. Every item I got of clothing does not fit me. I am 65 years old and these clothes will go on my 10 year old granddaughter. I will never buy from you again and I am going to share this information with FACEBOOK, BBB IN UNITED STATES, FRIENDS, FAMILY AND EVERYWHERE POSSIBLE.

I've ordered from Light in the Box many times. I got some great deals with my last order, but s/h nearly DOUBLED the price of my order. A $59 order, ended up being $98 once s/h were added. Turned me off.

The belt I ordered was indeed, as website Lightinthebox as shown. The belt to my surprise, was strong and durable, could use as a tow rope hehe. The size I ordered was genuine and fit extremely well. I would recommend lightinthebox.com to my friends and family. I will buy again from lightinthebox in the future, for years to come.

My bank texted me a fraud alert after I submitted this order, so initially I planned to cancel it. I was contacted by a great customer service rep who not only convinced me to give them a chance, but provided a discount for doing so. All of my items arrived in a reasonable time period and all were as described. I will order again at some point, I'm sure.

I ordered a jacket off their site and followed their size chart. The size chart was completely off and their support was also completely wrong, because I contacted them before purchasing and they told me their sizing was accurate (using listed measurements). Their return policy is awful. I had no idea that the item had to be shipped back to China - I could have ordered the same item for less from Amazon including free shipping and free returns (which I only discovered after receiving the item and looking for a replacement). This is what they offered after I followed their sizing chart and their support - which was totally wrong.

I am happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me to get exactly what I was looking for. I think this is the best online marketing site.

I ordered 3 items according to their size chart. (I normally wear a US size 6 and ordered the XL according to their size chart.) The 2 tops fit but the bottoms were too tight, and too short. They are dragging their feet on me returning the bottoms to exchange for a larger size. I sent pictures and waist/hip measurements. This process is ridiculous! Taking much too long. Very dissatisfied!!!!

I have placed several orders over the last couple of years and am happy with the products. They are as advertised (dress sizes run small) and are good quality and well priced. One time I did not receive a dark green gown I ordered but overall service has been good. I have not had any extra fees on my shipments.

I ordered a 3 piece mother of the bride outfit on Nov. 3, 2021 and sent custom measurements. When it arrived, the 3 pieces were way too big. I wrote a 1 star review and included some photos. I was contacted by the Lightinthebox customer service rep (Bloo) who confirmed that a mistake had been made at their end and that they were willing to replace the set free of charge.

The service and delivery to Canada has been excellent. The product received was not as good. The shoes and sandals were excellent. The light linen slacks were smaller than expected as were some of the shirts. I liked the fabric, just make sure you the sizing is correct.

Not going to lie, I was skeptical of my first order, but this dress is STUNNING. Just as it was described, material quality is better than I expected, the dress is absolutely perfect for the occasion it was ordered for.

With the exception of the length of the sleeves, which are short, not long, the dress was precisely as described. The fabric has a good feel, and I look forward to wearing it this spring to Order of the Eastern Star meetings.

I made a purchase from this company last week. All the staff are so helpful. All of the products were excellent in terms of quality. It was my first experience on this site. I am satisfied. I want to continue marketing here.

Really I want to say they are amazing. If I honestly speak they are international online shopping company. They I am very happy that they delivered very fast. Although there was a problem with a little payment, they solved it quickly. Thank You So much and best wish For Future.

Don't ever buy any clothes from this "LightInTheBox"! Their men's sizes are like kid's. If you should need to return or change sizes, you need to pay your own shipping fee and ship it to a Chinese address. It means slow and costly for the returning process. They won't refund you until they receive your returned item.

At first I was hesitant about ordering from China because of a previous purchase that was not good. I need to say it was a different company. This purchase went very different, came just how it said, not long wait at all! Shoes were just like picture showed. My granddaughter loves them!

Very disappointed and not happy with the $150 I spent with this company. I can’t even imagine how they received any positive reviews on the clothing they sell. All 5 pieces I purchased were cheaply made, and did not fit well at all. Over priced and under delivered. The pictures are very deceiving and do not represent the actual product. I do not recommend.

Items were delivered at my doorstep and it was the same described on the site, though delivery was poor. I'll recommend a friend, but please work on your delivery please. It would help in subsequent times.

Ordered 2 previously 3. This time received all but paid for purple Women's pullover sweatshirt graphic prints. Order for purple sweatshirt 11/5/2021. If cannot send purple graphic print sweatshirt then credit my payment $18.35 + shipping.

DO NOT BUY from this company. They do not respond to requests for refunds or returns. They do not respond to emails. It is extremely upsetting when you have spent a great deal of money buying their goods that you cannot get a response regarding returning goods or refunds.

Updated on 11/27/2021: Emailed and text message me on website, "Your pending order will be split into 2 packages!" 1 top is not processed yet. Sincerely Ray **

I've used it years. And 99.9% I am always happy with my purchase and customer service. The products are as described. Only downfall, the time it takes to deliver. Tracking is next to impossible Ok. Love this site.

I've been snoozing for way too long. My brother's wife told me about y'all and I'm glad I checked y'all out! The clothes were super trendy and the prices were very reasonable. I can't wait for my order to arrive!

This place is legit. I ordered the canvas bag and two RFID wallets. I was informed via email that the wallets were not available and a full refund for them was quickly applied to my card. It took couple of weeks to get the bag. The description was spot on. The pictures are not, it is much much better.

I purchased a sweater, they sent me the wrong sweater. I tried to exchange it or get a refund, only to get a runaround. First, they spent a week and a half trying to negotiate with me, offering a 10% discount to keep the ugly sweater they sent me, then 20%, then 30%, then 40%. As I refused, they then wanted me to invest more money to get my $43.83 back. They really suck when it comes to business. This was clearly their error, not mine, so why should I be out even more money to get my refund, and who's to say they would do it then. I don't trust them at all. I had to cancel payment with my bank and hire an attorney to straighten this out. Really not worth the hassle!!

I was truly skidding about ordering from a company that I wasn't really sure about...but upon receiving my dress and trying it on for the first time; I was really impressed...the fit was perfect...the color is brilliant and the overall look was perfection.. I look forward to definitely ordering from you guys again!!!

All the items I ordered were great. They were true to size and good quality. Some of the images are screen printed, or a vinyl print not exactly sure, but they are clear and look good. As long as they hold up in the wash I'll be happy. I even made an error in ordering one shirt and contacted customer service to see if it could be fixed. Within 24 hours they replied and fixed my order for me before it shipped out. I am in Canada and it only took a couple of weeks to get here. Overall very happy. Just placed a second order and sure I will make more.

I ordered 5 tops for $69.10. Shipping: $13.16, Other Fees: $19.87. 3 of them did not fit as described in the sizing chart so I wanted to exchange them for the next size up. In order to exchange them, I would've had to send them back to China. They have some really nice women's clothing but never again will I shop at Light In The Box.

Light In The Box is truly a Lighthouse!! They have good quality, affordable, natural looking hair products that don't shed! I especially love the crochet hair styles. I can't find them in any beauty supply stores near me and I live in a really big city. Their prompt and courteous service keeps me coming back. Please Don't Stop Being a Light!

This website does not allow me to post reviews, likely because the company likes to hide all of the issues that come about when dealing with it. The short version of my review is that this company has refused to fully refund a defective product, and so I would give this company zero stars if possible. This refusal is a clear violation of their return policy.

I ordered a jumpsuit on the 14th of September for a baby shower to be held at the end of that month. It was R300 but I was charged R545 upon checkout. My order was meant to be delivered at my door in 7 - 11 days. 56 days later my order had still not arrived, the baby shower had passed so I cancelled the order and asked for a refund. Instead of them processing the refund, days later I get an email telling me to go collect my order at a post office in Midrand and I have to pay R276 to retrieve it. In essence I will have to be out of pocket by R821 for a jumpsuit sold at R300.

Our granddaughter told me she loves butterflies and wanted sweatshirts. And it was so easy for me to find the perfect sweatshirt with butterflies on LightInTheBox. The price was reasonable, the delivery was timely and it looks to be made well and good quality. Easy and great all-round purchase!

I have made a few purchase over the past couple of years and everything has performed well. Wide variety of items, and different shipping options makes it a cool place to purchase from. Love the coupons and credits.

This is my very 1st time to purchase from this Site and I've had the best experience and shopping is Amazing..Fast Shipping. Got before expected date so was Awesome. Great Products. All in one place for everything...Affordable, up to date with All types Styles for All..Products to fit everything and the Service is Excellent.

Very High Quality fabric design and construction. My 5th order from Light In The Box. Please take your measurements carefully and go up a size. You _really_ can not return things to China if they are too small because everything is made custom. Take good measurement and pay attention to the listed garment length.

WHEN YOU SELL THIS TYPE OF CRAP YOU ARE DESTINED TO FAIL – let me help you get there sooner - these pics are going on every social media site available - No More Sales For this Company! Vibrant yellow Wig Linings - Matted and Tangled Hair - Costume Textures.

After posting my grievances about LightInTheBox, Jane from the company made a great effort to get back to me. Not only was she understanding of my problem, she also went above and beyond to make sure that I was happy with the possible resolutions. Due to this fact, I am extremely happy with the service. It appears that my impression of the company "stealing money' was wrong and that it was merely a communication problem at play.

My daughter needs her princess shoes. I realize that once little girls fall in love with shoes, you have to let them wear them before they grow out of those shoes. So, we are up for new princess shoes every so often. These are so pretty. The white sparkles so much and the bow and “diamond” are so cute that I don’t want her messing them up so fast. But I do want her to wear them! I am very happy with the soles of the shoes - they look so comfortable on the inside. This is a must since these gorgeous princess shoes have heels, and I want to be sure my daughter is getting proper support for her feet. Too cute to not wear, but too cute to get messed up. It is what it is, and she is worth the new pair of princess shoes. Easy velcro for put on and take off, and my daughter can do it herself. Size is accurate, but, go up a little bit in size if worried, since there are straps to hold the shoes on the feet.

Do not buy from Light In The Box. They sent all small sizes and insisted I return them to China, cost me $150- to ship back. Value of goods was $125. I am out $275-. They have no conscience. It's a scam website.

Initially I was quite happy with this site. Back in July was the first time I discovered it and although some of the prices were enticing, I did some research before I made a purchase because I am a careful, cautious consumer. My first order arrived within a couple of weeks which was what I expected and I was pleased with the items I ordered. Admittedly I had paid little to no attention to the shipping costs but that was only because I didn't notice them. As it turned out, there was a very good reason for this. My second order was a smaller one but the shipping costs were 40% of the total purchase which in my view is ridiculous. But nonetheless, I went forward with the order and again, I was satisfied with what I received.

The prices are excellent. The quality is excellent for the price I paid. The shirts are gorgeous and I bought one for a gift and my brother liked it. That made me so happy and I loved my 2 shirts I bought. I just ordered a hoodie also the material is soft. The colors are beautiful. They come delivered in a delivered plastic Ziploc plastic bag. How nice that is.

I ordered two clothing items from LightInTheBox.com for an event and when they arrived (later than I expected) the items were very poor quality. I did not like the items after seeing the cheap appearance and contacted customer service about returning them. Customer service told me to send them photos of the items that look poor quality to justify my dissatisfaction. After sending photos to them of their cheaply made clothing, they told me it would cost too much to send the items back to China, so they suggested that instead of returning the clothes, they could give me a 20% credit back to my card and told me to give the clothes to a friend. None of my friends want cheaply made clothes, either. They also offered me a 30% store credit with them, but who wants more cheaply made clothes from their website? Basically, I spent around $90 for the clothes and shipping and no one wants me to return these awful and disappointing items.

You can't track your orders and can't get in touch with anyone who can tell you what happened to your purchase. It could be great if they would make it easier to track your order. They have no problems taking your money.

Purchased an automotive product, was dead on arrival. Emailed service department and lodged a complaint. Received copious amounts of apologies but no other action. The item was only around 40 dollars so not a big deal but felt like I had been taken advantage of. Will never entertain buying anything from this site, will stick to Amazon or reputable sellers. Just my experience, that’s all.

I have enjoyed almost everything I have purchased. Quick shipping and products are for the most part very nice quality. Sometimes the ads for products don’t look the same when you receive it; this should be adjusted so purchasers actually get what they see and paid for.

You guys have some nice things. I love the murals. Your return policy however, sucks. If it costs more to pay for return shipping than its value than what is the bloody point. I would purchase a lot more clothing items but this policy has cost me too many times with things too small or too big.

Hello! My order was received in Canada very rapidly (within about 5 to 7 days) and passed Canada customs within a week I believe, then your Canadian shipper took about three (3) weeks in their warehouse before finally delivering it to me. Your service was impeccable but your shipper in Canada is a disgrace sorry to say. The order was fulfilled with exactly the correct merchandise and the right sizes and my wife loved them. Have a great day.

Most items are as described and once you get used to the sizing you'll pick the correct size 90% of the time. The return process could use much improvement. A larger credit should be given if you're forced to keep items that don't fit. That will help retain repeat customers. Overall I've been pleased with my orders over the years and will to continue to shop and recommend the site.

My experience was very good. I was asked to pay duty taxes and your company agreed to reimburse me, so I was thankful. Also, I appreciate the requests for feedback and checking if packages was received. Only problem is that it takes longer to receive parcels. The jacket was exactly as it said and appeared in ad.

I will not be purchasing any more from Light In The Box because I just don't trust buying from this website. It is a total hassle to get refunded for a $3 item that was not delivered, in a $150 order I purchased. They want me to send pictures of the item, which wasn't delivered, then pictures of all the other items delivered and the packaging. That is a stupid amount of time I'm wasting over a $3 item. I'm going to go back to purchasing everything from Amazon. They lost thousands of dollars of my purchases over a stupid $3 item, but if I can't trust them to refund a undelivered cheap item, I can't trust them to buy more things. I never did get a refund for the item that was not sent. Buyer beware.

Absolutely love everything I have ever gotten from this site. It never disappoints. Great prices for really good products. The wigs are amazing especially for how cheap they are & all of the other cosplay stuff & merchandise is always so much better than expected!

I bought some ear pods and they seem to be good quality and a good price. My complaint was that it took nearly 30 days from the order until I received the product (ordered 9/24 - delivered 10/21). Maybe I'm spoiled by Amazon Prime but this took too long.

I received them today..Love both of them...Material is soft but different feel.. I am so happy with my products..Prices are right and they don't take long to arrive..Thank younger being the consumers you are..God bless.

The sizing on these garments are all over the place, so the consumer must rely on the sizing charts to get even a close approximation of the correct size to order. In one of my purchases, I absolutely followed the Company's sizing guide and the garment was two sizes too small. I was then told that my only options were to return it where the postage would be more than what I paid for the garment or get 10% of my $ back and keep the useless garment. BAD options. I would never order anything from them again.

The items were all pretty much just as described when I ordered them. My only criticism is that the website always went back to the very beginning every time I clicked on an item and then went back. I expect it to go back to exactly where I left off, not start all over.

I received my order on the exact date it was to be delivered however I was surprised how long it took. The price was right as well as the color. I'm enjoying my purchase and will purchase order items as well.

For the price, materials were not what I expected them to be. One of the pockets in a pair of pants I purchased already ripped, other material is thin or similar to what would be used to make a costume cloak.. checked the return policy before ordering, due to cost of shipping they do give you other options such as discounts or partial refund which is nice.. but you have to do separate returns for all items.

This is the worse store to buy from. I placed my order over a week ago. I keep on getting to get in touch with someone and the only way is online or email. I have sent many emails about my order and I keep on getting the same response. I think it may be an computer automatic response. I’m so beyond upset and frustrated I will have Paypal get my money back. DON'T EVER ORDER FROM THIS COMPANY. ORDER USA ONLY. It’s better to pay more than this crap. I will be filing a complaint with the better business bureau.

/!\ Please avoid, they are making life very difficult for customers who want to return an item. I ordered a dress and was not happy with the product received. I contacted the customer service straight away to return the item and get a refund. I received a lengthy email trying to discourage me from sending it back. I found it very unprofessional and disrespectful. They suggested that I would have to bear the cost of the postage which would be more expensive than the item because they are based in China. This is ridiculous. Instead, they offered me to keep the product in exchange of a (ridiculous) amount of money compared to the price of the dress. I am very disappointed and would not advise anyone to order from them as they completely ignore customers' rights!

I ordered a coat from this company. Didn't read the Return Policy beforehand. Big mistake. The product was too small and was very cheaply made. Not as shown at all. You have 7 days for returns but you need a ticket of approval by them before they will ok a go ahead for returns. Keep in mind you have only 7 days to do this. I submitted a ticket for permission for a return. I was turned down and was offered three scenarios. (1) Return shipping would cost half the price of item, so do nothing about it. (2) Take 10% off submitting pictures and video of the item showing the issue. (3) Take 20% of your next shopping order. Duh, I don't want it because of the Sizing and Poor Quality and you want me to keep it? Really that makes no sense at all. I would not recommend this company to anyone. Poor Customer Service.... Unreasonable Return Policy....

Please do not order from this company if you want to get your purchase in a timely manner. It takes a very long time to get your order. Their return policy is horrible as well. I do not recommend this site.

The worst online purchasing experience ever, Shipping information mostly wrong, delivery date delayed even we paid extra for quick shipment, shipping company doesn't respond, customer service of Light In The Box not helpful at all, every time a new name reply and same statement, with no solution, at the end you pay the price of your order, you pay extra to get it on certain time, but you don't get its and you keep contacting them with no result. It will be the first and last time to deal with this site, and not recommending them at all.

Although I paid for expedited shipping, my estimated shipping date is past the expected time. In fact, it's 3 days past our event, so the formal clothing that I ordered is of no use to me now. I have to go out and buy more outfits since the order will not come in time. What is the point of expedited shipping then? And once the company said it was shipping, informing me of the delayed arrival, I would only receive a 50% refund. However, I wouldn't have canceled it before it shipped because I thought I was getting the delivery on time with the extra shipping cost that I paid. SCAM!!!!

This is the best website I have found so far. They have quality clothes for great prices. The deals are amazing and the shipping is wonderful. I love your items come on time and you won’t be sorry. I have ordered from them many times and I will order again. You can pretty much get anything you want from this website and it is wonderful.

I Spent $163.00 on a few items, didn't receive the items on time and when I did the quality of the clothes was awful. On top the company will not refund but give you a 30% credit of your purchase before taxes and shipping.

They took a little longer than expected to arrive but they were certainly worth waiting for. Beautiful colors and perfect fit. No one would ever know they were covers. I will certainly buy from Light In The Box again.

I was pleasantly surprised with the quality of my first item and the speed with which it arrived. I have continued to be pleased with subsequent items. The number and variety of items that LightInTheBox carries has continued to expand which is quite interesting.

I'm extremely happy with the purchases that I made from your organization. The items were very beautiful and extremely fabulous and amazing. Thank you again for making such beautiful items. Have a fantabulous day.

Second time using LightInTheBox, happy with your service and with the products I purchased. To point out a negative, I would highlight shipping/delivery time. It was 3x what was estimated at point of sale, with each order. Outside of that, very happy.-Thank you.

At this moment I am upset. I have been tracking my order & as of 10/25/21 my order was out for delivery but then it was posted at 8:16 that at 7:16 they could not access delivery to my location. On 10/26/21 I called the USPS and they said that I should receive my order on 20/26/21 which I did not. They said it was out for delivery. It is now 10/27/21. I’m upset about this & filed a complaint with them about my delivery issues. So please when I do order again I ask that you please do not send my merchandise through them as I am not satisfied with their service. Thank you. Shirley **

Using your site ordering I did not select my second item's phone identity (S9 Plus) but your system did not leave the choice blank. It defaulted to (A41.) Not even in the selected S group. FIX your site, get technical support. Your team blamed only me for a wrong item sent. Disappointed!

The service I received was outstanding. Not only did they notify me that there could be a delay in my shipment but I got more of those notifications even after the order was received. Everything I have ordered from LightInTheBox has been top quality and arrived in a speedy manner. I will shop with them again.

I love shopping at Lightinthebox. I have bought several different things from them. I love browsing on their website too. So much fun to see what they have to offer to their clients and future clients. Colors and designs are fabulous. Keep up the good work. Thanks for being there for your Customers.

The website presented the item that was being shopped for with several other choices presenting a good selection. Sizing was easy to understand and resulted in the purchase of exactly what was needed and a perfect fit. I would order from Lightinthebox again.

I ordered 2 hoodies with fish on them. Order was placed and I received the product. Very satisfied with the hoodies. Not a bad price. My sons are going to love them. May order again in the future. Good company.

Honestly, you're one of the best companies I've ever dealt with. The most important thing that distinguishes you is trust and accuracy. I seek to invest with you permanently. Thank you. I wish you this success. I always wish you success.

ConsumerAffairs This site is very advanced and standard. It is known internationally, almost all kinds of products are available here and its quality is very good quality, it is the best online shopping site I have visited. People of all levels, big and small, have their products available here. I personally got very good product from this site, I am very happy for the jar. But I hope some things will improve so that the buyers will benefit more. Thank you.

I thank your store for the beautiful services you provide. I ordered one of the products displayed on your platform, and its specifications were exactly as they were displayed, in addition, I found its price lower than the rest of the platforms, but I faced a small problem in the delivery process, as it was a little late due to the loss of the address.

I order 2 sweaters October 1st 2021. Was suppose to be deliver between 9 to 15 days. Since October 15, 2021 no more update on the delivery. Was showing at two different locations one had never received my order and the other address was a business selling electronic parts. Now trying to get a reimbursement and no answer just electronic message telling me to wait. I wish I was aware. Hope this will help somebody.

I love my Raiders leggings. Not only did I get them for a great price but the shipping was also quick and correct. I will definitely be ordering from you again and referring my friends to order as well.

This company is the worst, I ordered an expensive dress from them & when they did not send the correct color and size. They refused to accept a return & refund me. This is the worst experience I have ever had with any merchant, I will now need to dispute with my bank to get my money back. BEWARE!!!! They offered me a 15 USD credit and suggested that I give the dress away to a friend or family member. Do not trust companies like this that do not fulfill their promise.

The dress looked nothing like the picture. Could only return if measurements for waist, bust, and hips were not accurate. Would never order from this company again. Many of the dresses depicted look nothing like the ones delivered.

Light In The Box does not tell you before you order and pay that there might be extra duties fees to pay before you can get your order mailed. No help to get the information from them or their shipper as to how much & how to pay the charges. They keep responding that they are sorry. I am not happy with their service, but did not address the issue. On top of that, when I was unable to connect to pay these charges, Light In The Box not only got the order back, (due to nonpayment of extra duty) but they also kept my $213.00.

I was pleasantly surprised with this order. The picture was gorgeous and I was afraid when it came that we would be disappointed. But my little girl wanted this one so bad for her birthday party. So we took a chance. It took 2 weeks to get to us. Obviously not as beautiful as their picture but for what I paid definitely worth it. It was cute! My daughter loved it! Size was accurate to their chart. I will definitely order from them again.

I found customer service to be responsive and super helpful. I am beyond impressed with the dress - it absolutely exceeded my expectations. I’ll happily do business with them again! This site has so many dreamy dresses.

First time using Lightinthebox and I am very happy I did! Purchased top bottom down shirt for myself. Not only that I received everything within 1 week, I was so impress with the status updates and all the communications. Thank you kindly for the great service,.

I love the products from Light in the Box, they are unique and original with their prints. I placed about 3-4 orders just this month and I find the delivery to be fair, takes about 2 weeks to come in which is good since I'm in Canada. I'll be placing more orders in the near future, oh yes shipping cost was good. It only charged me 10$ considering I'm out of the way in the country.

I placed an order for two fascinators, and three wigs. The problem was with two of the wigs I ordered. So overall 3 of the 5 items were okay. I ordered and paid for two Marie Antoinette type wigs. I received two wigs but they were not even close to a Marie Antoinette style nor could I make fix it to make it that style. I think I got wigs they just wanted to get rid of. I also had an issue with trying to get tracking information so it was naturally delivered while I was out of town. I fortunately was able to talk with my neighbor to pick it up for me.

My experience on Day 1 started out very positively. I checked the online reviews and majority of them are positive which is a good sign. We have a small crafting company that makes Corporate Shirts made to order and we were in need of a new supplier as we have an upcoming order that is time sensitive. We were very excited at the selection and pricing we saw. We decided to order 6 Polos as a tester to see how the process went before making our larger 300 t-shirt order.

I had a great fantastic shopping experience with your site. The products were so amazing and the prices were really good. And I also suggest to improve the site navigation more. Again, thanks for giving such a great experience.

Products are low quality and to return them is almost impossible. You need to use specific methods to return, they don't refund shipping, and the whole process makes sure you can't be bothered. Shame on them. Use Namshi instead. They have mastered online shopping.

This last order out of 3 I have made with LightInTheBox was very successful. All of the sublimation prints were good quality images. They washed (twice now) well and didn't lose color. Stitching held firm and all wrinkles came out with steam. Note, when clothes arrive from shipment, all are very wrinkled.

I ordered these not expecting the quality that they have. I ordered my normal size and they fit perfect. Not for big calves tho. They are very comfortable and I'm thinking of ordering another shade. Best $ I've spent in a long time. I definitely would recommend these!!

I have bought beautiful things from Light in the Box that were high quality, BUT when my insured package was delayed in China and almost destroyed by hurricane IDA. I received a box full of wet, moldy things. A bridesmaid's dress was growing dangerous black mold. The dry cleaner refused it and my postman said you can not return the moldy box. I talked to CS several times before I threw the dress out. Then before they would honor the insurance, several weeks afterward they demanded I return the dress. You can't mail a box of mold. They offered me $91.40 credit to my card and then switched it to a 59.99 store credit after I wrote my review thanking them for the refund. I would have been happy to receive a replacement dress. This is a bait and switch refund. Dishonest. I paid for the insurance! BEWARE!

You need to have item numbers or something more specific than your poorly worded descriptions. Often it is hard to re-order favorite items for lack of ambiguous description. Clicking on previous order too often results in items that have been removed from inventory, but I often can't tell which item was which in an order if they are similar. One was okay, but one I want to re-order in every color, but I often can't tell one white pair of briefs from the other. A four or five digit part number should be easy enough to help you control stock and inventory, and also give us more precise ordering ability and make things clearer.

I have had articles that did not fit but I did not measure properly. LightintheBox have always treated me fairly. Will recommend to my friends. If I am disappointed in an article, I say so and usually what I do not like about it.

Most items in this $300 order were not delivered to the proper address and were not received by me and it has been a nightmare trying to deal with customer service through messages instead of a real person. This is still ongoing and not resolved as of the end of September, 2021.

Show many of the tops have totally different sizing measurements. I checked each and everyone before I ordered. And some I wore a small and some I wore a medium and in some I wore a large. Out of six tops three of them were measured incorrectly. I would’ve exchange them or return them, but the expense was more than the tops. It’s not worth it and I will never order from there again.

WOW!! I absolutely love all of my items I had purchased which included 2- beautiful butterfly shirts, rose sweater, and a forest shirt. The colors are fabulous! Fabric is wonderful! Prices were awesome!! I’m looking forward to receiving my latest order. I know I will be very pleased! Thank you!

Shipping is slow and more expensive than you would expect. Often the tracking number they initially give you just states that the shipping info has been submitted and can stay that way for quite a while. If there are flash sale items in your order then you can’t use coupons. Quality of the clothing items we have purchased has been great and for the most part well priced. Overall I’ve been happy with the service provided and selection available. Finding certain items can be a challenge with their search engine. Fun to browse through and see what is available.

These jackets were of great quality, well made and very good price. I wanted to sent them back for an exchange as the sizing was too small. I needed a bigger size jacket as they were a present. I really want this style jacket and have had to purchase twice to get the jackets in another size. I need to get a refund for the first 3, but can't seem to get an address to sent them back to. Overall I am very satisfied with the quality of the jackets, but the size was wrong and they need to be exchanged.

I recently purchased this wig, natural black color, 16 inches. This is beautiful piece. Perfect hair quality as mentioned on website. Perfect length, and nicely made. I would definitely recommend this website and their wigs. As a matter of fact as soon as I received my order, I loved it so much, I have placed another order of the same piece. My 2nd order number is **. I am waiting to receive my 2nd order as a spare piece.

Your size chart used for "hoodie" type apparel is way off. T-shirt I bought was spot on, but hooded was way off. Also, your return/refund policy "SUCKS" basically, non-existent. Because of this, I will not do business with your company again nor give a positive recommendation.

My son loves his Naruto hoodies and sweatpants but I'm still waiting on the Naruto hoodie. The sets came in sooner than expected. Cool but last item just a Naruto hoodie taking longer than the sets but I will order more in time. My son loves anime.

Lot of time to process order. After few day order done received info about inability of 1 of these items. 1 of the item look different than the picture. Shipment took days a days to reach to me. However I’m not describing about the first order. Too mucho money spended in shipment and stuff…. Very dissatisfied.

I purchased expensive dresses from this company, thinking I could send them back for a refund if they did not fit/work for me. They do not want to accept a return for a full refund. They want to give you 20% of the price!!! Also, you can not call them. You have to submit tickets and wait for them to reply. Keep in mind, you only have 7 days to return! Now, I'm out over $500 because they are very misleading about accepting returns! Considering taking legal action but unsure of the expense involved.

I purchased over $1000 worth of clothes from Light in the Box including shipping fees to return. The clothes were shipped in two separate orders after I saw the quality of the clothes I received in the first order I cancelled the second order. I purchased the clothes end of July, sent back August the 8th and still have not received my refund as of today 9/28/21 plus shipping fee of $95 to return... Please, please, please do not use this website. The quality of the clothes are super poor. I would hate for you to be disappointed or find yourself in similar situation.

I've been buying products from LightInTheBox for a long time over a dozen products Inc jackets, shirts, gloves, Socks, shorts, trousers etc. and I can honestly say the quality of the products are first class and the delivery was pretty good too considering the problems with shipping due to the COVID virus. I love the selection they have on everything you could imagine and their customer service was fantastic. I've been very impressed by them and will be a loyal customer for years to come.

Package arrived within average time for items from China. The dress size measurements indicated for the items were not as described. The bodice of the dresses were very tight fitting. Otherwise it fit well.

At first I was worried about ordering online without seeing it in person. I purchased the white wedding bolero jacket. When I received the item, the item was thoroughly packaged. I thought it was thin at first, then I realized I could wear the bolero in the summer and keep a conservative look while the weather is warm. The white material matches my wedding dress very closely; the difference is almost unnoticeable. Thank you Lightinthebox.com for providing this particular style, without the collar, half sleeves and longer waistline. I am very happy with this purchase! I would have given it more stars if the materials to the lining and the outer jacket were thicker. Can still be worn in the spring, fall and winter without overheating.

Lightinthebox is a terrible company for returns. The products came so wanted to return. We had to pay $44 shipping to return to China which we didn't realize the company was from. 2 months later they tell us they finally got the product. This all happened from May - July. As far as the refund the promised in multiple notes, none. They told us it was refunded back to bank in August/September. Contacted the bank and they say no refunds have ever been done. Contacted them again no refunds. You can't email or call them - have to do everything over their "orders" section and they only respond and you have to read it within 7 days or they delete it. I can't say enough bad things about this company - do not order from them!

It is very exciting to receive a package from this seller. I have bought many items from them and have never been disappointed. The delivery time has been reasonable and packaged carefully. I highly recommend this seller.

I love this dress as it is very comfortable and fits perfect. Also I ordered my son a nice shirt and he loves it. It is so soft and fits perfect. Good quality clothes. Ease of ordering and arrived on time. I will recommend this company or website to everyone. 5 Stars.

All the products but the face mask were great. Face mask should have stated it was not medical in the description. When shipped on August 30, they added that it would Arrive in the US on the 3rd of Sept. And be there in customs on the 4th at 10:45. How do they know that 4 days early? Once in US package said it was shipped second day air, but took 4 days.

I ordered 3packs of braiding hair that stated 80 roots per package when I received my package, I got 8 roots per package. I sent order back as they asked for a full refund &never got my refund back. Disappointed.

Do not use this website. It’s a scam! They offer cheap products, poor quality, to trap you - then when you want to return them they say you can only return to China, which will cost you more than the product. They will not pay returns. Instead they say if you don’t return you can keep the product and they will give you 20% back. It’s a scam! Low prices high margins for them to make money.

Do NOT order anything from this company! They misrepresent their return policy and categorize standard sizes as “made to order” to deny you a return authorization and keep your money. The “easy 7 day return exchange” requires pictures and measurements, unlike any company I’ve ever encountered, only to end in a denied return request.

I ordered a medium swim set, it came about 2-3 wks later. I could not even get it over my knees. I contacted LINB and they refunded me and reordered them in and XL. I received it about 2-3 wks later and it fit good. I'm pleased with this company. Very customer friendly other than the sizing issue. I will order from them again. Thank you.

Following my complaint, the company contacted me within a couple of days, offering a full refund, including postage. This is excellent customer service.

I saw Light in the Box advertising on the internet and liked what I saw, so I ordered some shirts. I did have some concerns that I couldn't track my package and sent them an email telling them so. Their response wasn't very helpful, but after a day or so the tracking worked, but my shirts sat in New York for a week or so, I'm guessing some of my order had to come by ship from somewhere. All in all a good experience and I plan to order again from Light in the Box, thank you.

UPS says delivered Sat. Sept. 11th at 6:40pm. It was not delivered to my unit #. No idea where it was delivered and UPS just wants me to file a "Claim". This goes nowhere. Being on a fixed income is difficult. Not getting what I paid for is upsetting. I suspect this too will go nowhere, so just venting.

I’ve gotten terrific bargains at LightInTheBox and will continue to buy. However your App is very frustrating to use. 'Filters' are non existent and 'sort’ is useless - so it takes a very long time to find what you need.

4 stars. I contacted a customer service representative twice to clarify my order and even sent a photo with the exact item. I ordered 5 things and one was incorrect. But I'm happy with the item. They need a much better system to identify and search for items. 2 or 3 keywords and an item #. Like LS (long sleeve) blue flame. Or SS (short sleeve) lion cross. I waited a long time - 5 weeks. But I'll definitely order other things from them again.

I have purchased two shorts which has Size M(32) but that is too small when compared to branded shorts of same Size 32. When I asked them they are asking me to send this items China. Really funny they have problem with their manufacture for that why do I need pay for returns. Instead of returns I thawed my new shorts. So don’t waste your money with this. There is another one. Shein.com is really good and better price compared to this.

Light In The Box has been very fast and the quality has been excellent - I have used them several times now and plan on using them again. I have recommended them to friends and will continue to recommend them.

Matter was resolve and I am happy with their response. Very quick.

Two different times when I got an order with swimsuits the zipper broke when they tried the suits on. I put in a complaint with you and nobody bothered to even reply. I was very unhappy and sent out this information and heard nothing. Both suits had the same issue. Poor quality

I am a long time customer of LightInTheBox, I purchase many great LED lighting systems here for my classic cars. The cars are located in the USA and are of Italian, British, and Germany manufacture. This LEDs have greatly improved my safety while driving with the magnitude of brightness they provide (as opposed to my original OEM headlights), these cars are as old as 1980 and still running fine. Thanks for being there. Joe

Love my hammock! It is just like the ones I used in Belize. Now I can feel like vacation at home. I hang it from a chain to an S hook under my deck in the shade. I can easily take it in when I am not using it.

The dressy one piece outfit I purchased was great, but did not match the wedding party so I can not use. EXTREMELY disappointed it can not be returned! Policies are totally misleading! Have lost my business - I am a total online shopper!

I have ordered many shirts with nice prints. While the quality of the shirt is good, 50% of them do not match the photo in either color, pattern or both. I have been pretty disappointed. However, I have always been contacted to make amends by offering some money back or bigger discount on next order.

Purchased men’s and ladies' t-shirts and they were of great quality and delivered very promptly. The prices were very attractive but the style and construction were very nice. I would definitely purchase from your company again.

Only part of an order shipped. LITB gave me 15% on next order… but I could never find a copy of a correct code in my coupons. Finally found it in rewards, it was applied to a new order. Didn’t know it.

I have had a very good experience ordering from LightintheBox. My package always came on time if not before but I absolutely have no complaints with anything I have ordered. I would definitely recommend anyone to shop on that site.

After spending $35 on jewelry I should be able to return more than one. Second I a received an email basically telling me that the one item can’t be return. I don’t care what the measurements of the statement necklace… It doesn’t fit around my neck or my skinner daughter neck comfortably. Why should I have to keep something that doesn’t fit??? The rest of the order was fine. They may need a couple of links added, but I was fine with that… So that means the other could not be remedied.

The watch is great and it looks like it does in the photo and is a cheap price. I have one small gripe and it would be that the light was brighter, could incorporate a flashlight into the watch too. The watch also took a bit of time to ship but it's understandable. Very happy with it and am going to look at getting another.

I loved all the jewelry I received and I liked the design of the top that I ordered, but the size ran way large. Instead of returning it, I was able to alter this myself and I am very happy with my purchase.

I think your products are stylish and have been satisfied with everything. You give great discounts. My only issue would be to tell others to take their time reading size directions. My first shirt I guessed and it's tight but that was my fault. Keep sending great sales. Thank you. Robert **. P.s. You have spelled my name wrong. It's not **. It's **.

If I could give no stars I would of …Poor quality. Only offered 3/4 for refund. Would of cost $50 to send back wrong sizes. Waste of time and effort. Very poor. Light In The Box Please avoid like the plague. Never would buy from them again.

I was happy with my first order even though a same size dress varied quite a bit. The second order the material was not what the specifications described and the dresses did not have the same quality.

This is a SCAM!!! Be aware! I received a piece of garbage, nothing similar to the dress that I ordered but they don't offer return, you must keep the item because the shipping to China is really expensive... yes, even if you received a piece of trash and nor what you ordered... HORRIBLE EXPERIENCE, I LOST MY MONEY!!!