LightInTheBox Reviews

They were all beautiful, but one of them can't be the same blouse that's in the picture. The picture says it's green but in reality it's as blue as a lake! So I think I received the wrong shirt but that's OK. It's simpler to just keep it since it is beautiful.

My mother ordered a pantsuit with a lace top and overcoat. While the cost part was too long the overall outfit is exactly what she wanted. The colour is also exactly what she was hoping for (regency). We are very happy with our choice in purchasing from LightInTheBox.com.

I have been shopping with L.I.T.B for years, and I have seen the quality of merchandise, shipping time and customer service just improve considerably! I am so pleased with just about everything I have ever received, especially some of the gowns, the quality exceeded my expectations by 1000%. I will continue shopping and sharing, and posting my purchases on my FB. Thank you for an excellent experience.

My wig was so cheap, it came in like a week (during a winter storm) and it’s SO pretty. I fully intend on using the LightInTheBox app regularly, as well as singing its praises to all of my friends and loved ones.

You have some very cool hoodies I bought several as gifts. I would caution you on sizes, not all the clothing is made for the average North American. So check the charts before you order. The colors are amazing, the prints are generally on the front and back. I have no problem dealing with LightInTheBox. Support is there for you. I enjoy and trust them. Shop away.

I am very pleased with my experience with LightInTheBox even when I had issues. The one thing I feel they should address is their sizing charts as when I first ordered everything was too big and I had to reorder.

Felt very was really ow on most items. Not happy with options for sizing i.e., Chinese XL sizing is much smaller than it is for USA or Canada so clothing items were too small. I don't like that one can't get a full refund for items that don't fit because of the size difference. It means items have to be kept because it often cost more to send back than the item actually cost so it's just not cost effective.

I purchased a beautiful mother of the bride gown and I'm extremely pleased. I received my gown way sooner than it was projected. The price was very fair. The quality was like any other HIGH VALUE USA store. It fits true to size of their measurements, so measure yourself and review the measurements. I can't wait to wear for my daughter's wedding. Thank you for being an honest company online. I will be back for more.

Great product, pants and shirts..Awesome quality for an awesome price..but took literally forever to get get delivered. I wanted it for a party but came weeks later. So everything is great but needs to work on delivered system or process. Still waiting pants. It says is in LA...

I have placed several orders with this company and they send products that are cheap, tear easily, and don't match the product picture or description at all. It's junk. Then they won't even refund you. They just tell you to keep the product and give you a partial credit to wade through more of the junk on their website to try to find something, which you have to pay more for, and turns out to be the wrong product and terribly made again. I wish my daughter had never found this site for a Halloween costume. It's a rip off.

This Shopping Lightinthebox.com is The Best Company I Ever Seen. They Provide The best Services To Their Customers. My Experience with this company is Awesome. But The Customer care service Is little Bit Slow in sometimes. And the Shipping Service is Best. I Recommend All To Shop Your Products From This Company. THANKS!

In my opinion it is the best online shop. Their service is good enough. Their delivery was fast. But they need to improve in small areas. I am happy with their service. As a customer I would say to improve them further. It will benefit the customer as well as show interest in giving them good service. Thank you.

The shirts in my order are excellent. The delivery and extra costs involved were not satisfactory. I ordered the shirts on 2021-12-03 and they were delivered on 2022-01-02. The extra costs were shipping charge $36.78, shipping insurance $2.67, duty insurance $2.42, and taxes + duty $36.05.

They offer the best services. There are so many great e-commerce platforms out there that offer a range of functions and services. They also range in price and terms of service. Of course, then there is also the option of having your e-commerce store uniquely coded for your business.

These fairy pendants are absolutely darling! The little fairy is sitting on the edge of the moon and she has an intriguing look on her face. Could be worn by any age. I get comments all of the time when I wear this necklace.

I purchased an item from them and used a virtual CC number. This CC number was ONLY used at LightInTheBox.com. About a month later, I saw a series of fraudulent charges pop up on that virtual CC number. There is a security issue with this company, I advise against buying from them.

Wrong item - ordered a 3 loop ring, received a ring with a cross and chain. Materials used are poor quality - high waisted yoga pants with side pockets - the pants fall down if you put anything in the pockets, the elastic twists and does not support. The wooly lined leggings are much smaller than described. Also, much more affordable to buy from a store. I can go on with other items I want to return but not worth my trouble, money, time. In general, materials are cheap, designs are nice, but in the end not worth the long shipping time and costs. I like the products like housewares, etc.. but again, after time and shipping costs, it's easier and more satisfying to buy from a store. They deliver for free.

LightInTheBox.com worked with me to resolve the fix of this garment! I am working with a local tailor to manage the alterations and customer service was able to help work with that cost. I am very thankful for Bloo and his team to help find a solution. The customer service team is fantastic!

Customer service responded timely back and forth to achieve satisfactory resolution. Boots are comfortable. Velvet button boots are super pretty. The butterfly print dress is light and airy, perfect for spring and summer nights. The baby doll nightgown is great.

These products are high quality. I have a good experience about online shopping. I buy many products on these store. Good product and good packing. I really like this. Thanks for good quality products. Thanks

The shoes were GORGEOUS and well made. Unfortunately, they were too narrow for me. Returns are mostly impossible, as they have to go back to China and the shipping cost was almost twice what the shoes cost. They did give me 30% of the cost for a refund. Hopefully, I can sell them to someone who they fit and who will appreciate their beauty, AND be compensated that way. Sigh. BTW, the wedding dress I bought in 2014 was gorgeous and I was able to alter it to fit. So there's that. :-)

Received our first shipment from Light in the Box. Cost soared by nearly 65% due to shipping, brokerage and other fees by DHL. Quality of tops was average, with some unusable, wrong size sleeves (2).

I ordered 3 sweat suits. I filled out a ticket and the response was I should've looked at the size chart which right away pissed me off. 2 of the 3x was way too little and one of the 3x was fine so ** your size chart. I'm never shopping with y'all again and I told some of my friends to never buy from y'all. That's ** if I could have gave you no stars I would've. I don't understand buying 3 sets of the same size and only one fit so kiss my ** and you'll never get anymore money from me.

I was very satisfied with the purchase. The only thing that I did not like about the purse was the strap. It wasn't long and thick enough so I will be looking into getting another strap for the purse.

I found some items today 1/18/2020. Always enjoy looking at your site. Full of interesting and unusual things I don't see or can't find other places. Freight always gets me. I have a 15% off I forgot to use. Code BEST2021.

I received my sweater today and boy was I surprised. The sweater was so much better than I had expected. I have yet to be disappointed with any of my orders. Can't beat the price and quality. I am so glad I decided to subscribe to this co.

I ordered a heart to put a lock of my recently deceased fiance' lock of hair in and it came a day early and was exactly what was stated. I love that it doesn't take forever to ship and it's affordable and what I ordered. Thanks from manufacturer to packing to shipping to tech for working together to put out a product on time to the consumer. Great job!

I have just completed my dealings with Light In The Box. It's all started on Dec. 7th 2021 and finally came to and end Jan.15 2022. All worked out in the end and my 2 grandkids finally got their hoodies but it has been an adventure. I thought ordering in early Dec should insure delivery before Christmas but only half the order made it by 21st leaving one of the kids short one gift. But after several chats and e-mails with Customer Service they finally found the last half of the order and happily changed the shipping address directly to my youngest grandkid and I was recently advised he got his hoodie and loves it. Thanks for all the help cust. serv. but it would have made the kids happier to get it closer to Christmas.

The return was too costly and the customer service was poor; they didn't understand that all items that I ordered were M in size and only these two didn't fit well, and I almost lost my money in the process of buying the items. Will think twice before ordering here afterward.

I was very impressed with the delivery time and the price was great, the product I ordered I was also going to order from the company directly but with your awesome sale I got a great deal and my order arrived early.

This 61% Royal Kludge is a nice mechanical keyboard for entry level, I would recommend it, my model comes with cherry linear red switches that I suggest for home office, especially if you share the desk with others. Led animation are really cool and you can enjoy it in dark rooms. I order the one with yellow leds and it fits perfectly my wooden desk! I highly recommend this article and the service of LighInTheBox during the purchase.

I didn't really needed some New clothes to buy but I couldn't resist to great opportunities for last Black Friday by Lightinthebox. I bought few products for absolute amazing prices and extraordinary quality, really rare opportunities, I'm so happy about it that I would like to share it with other customers. Previously I already bought many other products, and I was very satisfied with the quality and the prices. There are really some pieces between others that became favorite pieces and I love to wear them every day. I'm looking forward for the future to continue to order by Lightinthebox and to have some more very, very beautiful highlights!!! I hope the same for other customers and that they find their happiness soon. Buy Light in the Box. Best Greetings, Gabriela

I was skeptical at first from ordering clothes from this since, since the items come from China which they make good things and not so good, and also their sizes run very small. But bring stationed in Korea back in the 80s I had alot of things made there so I know how quality control is over there, but I took a chance and glad I did. The items are very well made pretty much exact sizing, good material, good thread used, good workmanship. Quality control seems to be pretty good. 5 stars all around. Not name brand but who cares. I don't just like things that will last and pretty good quality. Recommended friends. Great customer service which is important in this day and age.

What an amazing company with high-quality products, gentle and good service. They are really nice and you will find all what you need in good price. I really recommend this company and thank you so much!

Very professional good customer service. Order was on time. I would recommend this company to anybody. Look for good service and a product that's worth having. The support team is awesome. Answered all my questions.

I like this company because my experience of shopping in this company is so amazing because they recommend or give their best services. But the customer support service is little bit slow. But my experience is good so I give 5 star. Thanks a lot to provide best services!

Shipping was very fast. I paid customs duty. But, all the amount was covered by customs insurance. Refund was very quick. Good service. I ordered a lot of clothes. However, the packaging was very small. No waste of wrapping paper and boxes. I am satisfied in many things.

Updated on 01/23/2022: On January 17th, 2022 I posted a one star rated review on my recent purchase from LightInTheBox. It was a terrible experience and I divulged all the details in my review. How this company operates is reprehensible. They attempt to control you by threatening to withhold a 100% refund unless you change your review rating of 1 star to 4 or 5 stars. This method of doing business is disgusting and beneath contempt. This company has no honour. I have refused their demand and I instructed them to refund the 20% of my purchase price that they originally stated they would. This is their "COMPANY POLICY".

I have tried to contact customer service and it's impossible. I ordered outfits, wore them one time, wash them one time and they're ruined. The pictures submitted them and I'm getting no response from nobody. This company rips you off. Their clothes are garbage.

I previously rated this company a 1 when I felt that the customer service wasn't up to my expectations, however, they have well corrected that and followed up with great service and held up to everything that they promised. I "jumped the gun" without giving the company the opportunity and time to make it right. It is because of this, I want to change my rating to a 5. I had never dealt with "chiffon material" and was taken by surprise by its very light texture, and although it was not for me, it may be perfect for others.

I ordered a large men's "Matrix" trench coat from LightIntheBox for a Christmas gift. First of all, it was late getting here. Mainly, however, it was a men's large and when it came it wasn't even able to go on the ARM of my hubby. It looked like a child's Halloween costume. It was ridiculous!!! I hope my youngest grandson likes the matrix because he would be the only one in the family that could get into it!!!

If I had known this place was in Hong Kong, I wouldn’t had placed an order. I paid $31 in shipping fees for a quick delivery. I ordered clothes for my grandchildren, late Christmas gifts. I was told that my order would be delivered within 24 hours, then on the 12th, and now on the 17th. I am very disappointed on the delivery dates. I will follow up once I receive the delivery on the quality of the merchandises.

I really like the look of the shirts I ordered. I don't like how they fit me. If I had been in a store trying them on I would have tried different sizes to see if a smaller one fit better than my normal size. They seem a little larger than I expected. I don't like the collars. I like to wear my collared shirt with the top one or two buttons undone. The shirts don't look or feel right if they are not buttoned all the way up and then I don't like the look of it. The collars seem to be larger than normal and don't fit like my normal size. I love the look of the shirts but don't like how they fit me. I don't like the way the company makes you review their products by choosing a particular statement that may not be as accurate as I would like it to be.

Clothes arrived with 75$ custom fees at my door. Most of my clothes were poorly made with imperfections and stain on it. I asked for refund (with photos) but I've had no sign of life from yours since that time! It cost me a lot at the end.

I am search many company for Online. But No one can do but this one is my one of the best online shopping company. I would buy many times from here. It's trusty and work wonderfully. I can't ignore this because this company is my need and I love this company who will provide such a good service. Once again I thanks to this company who will provide such a good quality. Thanks and thanks on.

Very satisfied with the goods and the entire purchase process. Everything as described including delivery time! Any time. Haven't put it up yet in dining area, but I will get back with you. It is what it is. Exactly according to description.

I had bought in beginning of November 2021 a diving suit wich has arrived in a matter of days and fit well. I had also placed an order at the exact same time for some diving gloves, the timeframe was between the 14th and 21 of November. Today, the 6th January 2022, the product has still not arrived, I have written the customer service multiple times about this issue and all they had to respond was ''please be more patient''. So I ordered a refund since the package after 3 months had still not left China and no effort had been made to recover it or to send a new one. My thought is that this company doesn't care about their customers at all and I would not recommend it to anyone willing to buy cheap. If I get a refund I will remove this note and leave a 4 star rating instead.

I placed an order for my church usher board, the Order was filled and shipped within a week. A few days later delivered…. Each dress was placed in its own bag. All of the dresses are beautiful and the size is perfect (read sizes before placing orders). The material is soft and light so you won’t get hot….

Good customer service experience... Had a problem with the product not being the right size and they offered to refund me in full. Pleased with the quick responses from the customer service department.

Have not received second order yet. It has been paid in full. My niece is has been cremated and this order was supposed to be shipped back in December. Have not gotten it yet. Want a full refund. It was an order of 4 urn necklaces.

My husband wanted a hooded zip up jacket with a nice graphic on it. My husband is a large man and it is often hard to find some things that fit and don't cost way over price. I got him the one with eagle and flags. He really loved. He said very pretty and size was OK. He looks great in it.

I ordered a Ugly Sweater from this company and the Product was not a sweater when I received it. It was a pull-over shirt. Product description indicates it’s an ugly sweater but it is not. Very disappointed and the return is a hassle with this company. It is not user friendly and it takes days to get a reply to try to return the product. They make it really hard to return. I would not recommend buying from this company ever and they are in China.

Different than I thought, Thought I was ordering shirts that were sweater material, but these are fleece inside and not sure of material outside. Nonetheless, comfortable. Runs a little small so check the size chart. It still fit in the size that I ordered but just a little tighter than I am use to. Recommend for sure.

The clothes were of extremely poor quality. You cannot return because they come from china and the shipping cost is more than the order. Also, would I trust them to say they actually returned? No, I would not. I had to settle for a 1/3 of what I paid because I wanted to keep none of it. I should have known better and will pay more attention in the future to the website I buy from. Do not buy from this bogus website.

I am very, very happy in every way with the two sweatshirts that I ordered from your company. The design and the colors are simply beautiful as is the material and fit. It is rare for me to not find some fault in what I buy, but I cannot find anything that I'm unhappy with this time. I even ordered a third sweatshirt afterward, which I'm expecting to be delivered later this week. Congratulations, keep up the good work.

For a Christmas present I ordered from this company for my boyfriend. Arrived and it was nothing got it look like in the picture so I've been trying to return it for the last 13 days. It's a seven step process to return a package to these people. I still haven't gotten an email so I can return the sweater and it says 24 hour time limit and they would get back to me. I spent over $300 on this company and I'm still waiting on packages that were for Christmas presents. Still I did order a very nice moon necklace from them and my daughter loved it but as far as customer service this is a terrible place! And when someone reads this review I need to be contacted by customer service so I can please be refunded for this ugly sweater. Sincerely **.

Love the fast and great service from Light In The Box, also the great prices on their items. shoes size are authentic, in clothing it varies but from there the product is great! Thank you and it is a pleasure doin' business with ^^.

The beanie I ordered was well made but the material and sizes of the clothes were not satisfactory. It took over two weeks to be sent from China to the US. When I asked about an exchange or refund.. They said they had a seven day policy.. So I guess that only helps those who live in China then. I won't be ordering again, ever. Because there's no reasonable accommodations.

I find it so fitting that they sent me to you to get a rating. I've already given them feedback that was dismal. They promised easy returns and I could not return. They promised quick shipment and they missed Christmas. I spent over $279 and lost every penny. The products are horrible.

I was very happy with all clothing I purchased but unhappy with the lingerie items. The company and their Customer Service staff have worked with me and resolved my concerns. I am not happy to do business with them. In fact I just placed a new order today! Thank you Light in theBox!

I ordered a hoodie beginning of November from Light In The Box and it STILL hasn't arrived, it is January now and they promised that it would arrive on the 27th of December...I constantly get excuses..

I want to exchange the item for the correct size. If that is not an option then I would like to return the item back for a refund. Instead I was asked to provide photos of my body measurements (Bust, Waist, Hip). This is unacceptable.

Not sure what kind of industrial film this company uses to make its shirts but it can't be healthy to wear. Feels like sticky, sweaty industrial plastic wrap on your skin. Wonderful graphic design but terrible, terrible fabric quality. And refunds? Fuggedaboudit.

This was a first order from this company. I worried that the fit or material wouldn't be great, but it's so comfy! I ordered a medium and it is a hair loose on the top because I'm typically a US small in tops and medium to larger in bottoms. I'm 5'9" and 146lbs. The inner shell is very soft and the outer sequin layer isn't too heavy. I'm so happy with it!!

The Acacia bike seat is high quality but it was not comfortable for me, so I wished to return it. Although this company's standard return policy is for the customer to pay for the return shipping to the country of origin and would have been costly, their customer service department provided excellent service by working with me via several email exchanges to provide a solution that I was very happy with.

I'll never order from here again...I ordered some MEN'S joggers and when I received them they were barely big enough for women to fit. I paid $54 to have it shipped to me, then when I wanted to return it, it was going to cost at minimum $80 to send me back, which is a damn ripoff. Half of the refund I would've gotten would have been spent on returning the products alone and that isn't right at all. Like I said, I'll never order from here again.

I ordered a cycling suit for my husband for Christmas. It did not fit and I wanted to exchange it. Well, that did not work at all. LightInTheBox forced me to keep the item stating it be too expensive to ship it to China for exchange. This product it useless to me if it does not fit and now I am stuck it, with 20% of the price of the item returned to me. The exchange was not an option for this company. Do not order any clothes you think may not fit!!!! You will be stuck with it. Terrible customer service! The item did not come from China but that’s where they wanted me to ship it back at my own cost and refused to provide the address. I will never use this site again and I will purchase what I need on Amazon.

The quality of most of the items was subpar. Didn't know earrings were sold as a unit instead of a pair - who does that? Shipping costs high. Return process too cumbersome and frustrating. Each item has to be processed separately and request pictures of poor quality, fit, etc. How do you show poor quality in pic and are you supposed to wear and show how bad item fits or that zipper doesn't close. Option for the one item attempted to EXCHANGE was keep and we'll issue 10% discount because it will cost the price of the item or at least half of cost to ship back, 20% merchandise credit (why would I want anything from this site) or return and wait too long for a credit, if any, after shipping costs etc reduced.

Made two orders for two and four sweatshirts from Lightinthebox on Dec. 2/21. The four sweatshirts arrived on Saturday, the 18th and the two arrived Dec. 21. I didn't think they would arrive for Christmas delivery but they just made it. The DHL delivery charged me $54.47 for customs fees while the second parcel by Canada Post had no surprise charges. Apparently my $54.47 will be repaid to me soon. The shirts are not of the sweatshirt quality that I expect, thin. The delivery took too long and had me anxious.

The robe I ordered arrived in a timely manner, which was great. However, it was not as shown or described. When I contacted the seller regarding a return and refund, I was offered a very low percentage refund and to keep the robe as return shipping would be costly. I am not happy with this offer: it does not make up for the fact that I will have to purchase a different product and will be stuck with an item I have no use for. I have asked for a 50% refund but have not heard back from the seller yet. I am attaching 2 images - one from the website showing what I expected the robe to be like and one of the robe itself. You will see that the robe is very sheer compared to what is shown on the webpage.

I ordered 3 pair of CLIP earrings and did receive the red ones in a clip, but the other 2 were NOT CLIPS. I sent you a form about this, but never heard back from you. It is simply not worth the effort to go thru to send back the non clip earrings, etc. as they were very inexpensive, however, I was very disappointed.

When I placed the order there was nothing stating a delay in processing. I paid extra for expedited service. I then paid another $16 to expedite the service faster. The order still has not arrived and it is needed by January 1st. This is for an important event. The dress I ordered for myself the same day arrived with no extra shipping. This is very upsetting. I don’t know where I can find a dress similar near me for my daughter.

It has been such an ordeal to contact anyone. No phone numbers. I needed to send it back for refund but understand you don't have a return label. I ordered it on 12-6-21. I also ordered a necklace which I want to keep. My total was #199.74.

I placed an order for a number of items, one of which was for wrapping paper for Christmas and Birthday. They did not work out and Lightinthebox is going to give me credit for both items. Everything went very well between the buyer and the seller. This is a good place to purchase from as they have unique products. They are also willing to work with you when something does not work out with an item you have ordered.

I absolutely love LightInthebox for tights, however I was surprised that I had to pay duty fees. I got my tights on sale but now it defeats the purpose. I had to pay almost $40 in duty fees. I highly recommend them but next time I will only order one at a time as they get mailed this way

LightInTheBox will go out of their way to find a resolution. The company contacted me after I wrote my review and they were more than willing to correct the issue. I am changing my review to 4 stars to reflect it.

I ordered a coat from them in early November. I was charged on my PayPal account within a day. I still have not received the coat. Every time I contact customer service they sent me an auto reply message, and tell me to try and troubleshoot my order. There is nothing to troubleshoot. They need to send a coat or get back to me and refund me accordingly. I will never buy from them again. Terrible, terrible customer service. If I could give them a lower rating I would. They don’t even have a number to call.

This is my second and very last time using the service of this app! They just lie about delivery. Just don’t order because your order will NEVER come on time. My first order was a costume for a party and it was saying a month and it took LITERALLY ONE YEAR. I even forgot about it. I had to buy a new costume. Imagine, ONE YEAR! Now I gave another chance thinking that maybe I was unlucky. I bought a pyjamas for my daughter she asked for Christmas on the Dec 10th. It was saying very clearly 24 hrs PROCESSING TIME AND 3-5 days delivery. Well we are on the 26th and I still didn’t get the pyjamas. She cried saying that Santa forgot her Pokémon pyjamas. This app is just a waste of money and very disrespectful. I already told my friends and my whole Instagram about this. Never buy with them.

Update regarding my previous review from LightInTheBox. Package already received. Though it arrived 2 weeks late, I appreciate how Bloo kept me updated throughout the whole process. Excellent customer service! Package also arrived in good condition.

I ordered items before and was very satisfied. This order came with no paper work at all. I ordered all Large but 2 items came through in M. They will not fit and I have been trying to find out where to send the items back for replacement. I'm very disappointed with this situation. Now I have passed the 30 days and still don't know what to do. Maybe you could help me???

This is my second order with Light In The Box. My first order was a test for quality and customer service. I was nervous placing an order with a foreign company but was pleased with the results. My order was received quicker than the estimated. The items were safely packed and of great quality. I actually gave them as an early Christmas present and soon placed my second order. Thank you for the great service.

Kind of upset the sizing was ridiculous. XL wouldn't even fit a Smurf. Was hoping to receive for a gift for Christmas Vaca. Won't happen now. I reached out to customer and no reply. Will never order again from "** In The Box."

Three different items, sweater and two shirts all marked “L”. All three are wildly different in size. Very inconsistent sizing. When I approached LITB I was told to use the sizing charts. If you allowed photos I could help you to visualize.

I would like to return some items. My first time to try to return anything. A return ticket is mandatory, but I have not been successful in getting one. Tried several different methods. Would like to place another order, but not if the service is going to be like this.

Hard to order clothes online…. Hit or miss with sizing. I love everything I got however some did not fit…cannot return because it was on clearance, which was too bad. I will order again but very Leary of sizing. Also took 8 weeks for delivery but I do live in remote area

I got tired of stuffing my jean pockets with my wallet, cell phone, keys, etc. Decided to get a leather man bag to hold all that gear, plus some other items I routinely need. Love the bag and find it useful and fashionable. People ask me if I'm from Europe when they see me with my bag. Glad I purchased one this size.

I am so pleased with you and taking care of my order by getting it to me so fast. Thank you. I love what I ordered except the shirt was the wrong one and the wolf hoodie was smaller than the other 3 x. But I will tell other people that your company is great. Thank you and Merry Christmas to you all.

I have made a number of orders with Lightinthebox.com and have always been happy with the products that I ordered, tee shirts. The colors are so vivid and the fit has always been perfect. I get so many compliments from people when I'm wearing them. I love when they go on sale. I will continue to order from this fine company in the future. I highly recommend Lightinthebox.

I love how unique the items are and the quality is amazing for the prices. I especially like the graphic and illusion shirts. The ordering is easy, the sizes are accurate and delivery is timely. I am happy to share where these products can be ordered for people who ask, and a lot do.

I've enjoyed everything I've ordered on this and all my past orders. I think Lightinthebox has a great selection and the prices can't be beat. The only thing that holds me back from ordering more often and on all the sales, flash sales, clearance items...etc. is the shipping. I have to wait until I have enough items on my want list to make it worth it because the shipping is so high. Fix that problem and Lightinthebox will be my go to on everything I purchase online.

I have placed 3 orders in the last several weeks. I am pleased with the clothing/tops I ordered. However my entire lingerie purchase was a total mistake! I ordered 4 items and I used the sizing chart - on each item individually - not a generic size chart. All items were at least 2 sizes too small 4-6 inches less than their own chart stated. I don’t understand how they cannot see this. I complained and they said they were sorry and stood by the sizing shown as accurate??? I can’t return lingerie per their rules, and if I want credit I have to pay $$ to ship back these pieces, that are their fault.

Get many compliments with your products. This order, however was incomplete and a refund of 17.82 was owed to me. Reordered some of the missing items and hope to get them on this new order. Prices are great.

Extremely pleased with the orders I placed. The selection is unbelievable. I have so many options on colors type sizes. They make it very easy to order plus they use PayPal which protects me. Shipping is very fast. They keep me informed on my status. If a problem arises customer support very very very fast to resolve the problem and they add value for problem and couldn't be more satisfied with this website. Something that I like they show recommendations and that has resulted me to purchase items I haven't seen. The app has everything you need to order or track or resolve or new items. ABSOLUTELY RECOMMEND THIS WEBSITE. JIM ** DALLAS TEXAS

The goods on this site comes from China and hence attract high import duties. If you send the goods back because you are not willing to pay import duties they will not give you a refund. DO NOT USE THIS WEBSITE. IT IS A CON.

I love the clothing you offer, it's items you can't find anywhere else! The tees are a great fabric that makes them a bit dressier than regular tees, and the graphic prints are amazing!! Have given many items as gifts, people love them all! Thank you.

I love the products, look and feel great at the same time... This company has fair price items, the bad is that there is no one to talk to. So if there is a problem it could feel like days.... And the other thing is the shipping, it can take a month for a order to finally arrive.... Other than that I would recommend this company...

I was amazed at all the choices available for unique and fascinating shirts. One tee had a cat coming out of the front that was a dead ringer for my son’s cat Max. My son loved the shirt and the two others I bought for him. The delivery was a bit slow in comparison to most other websites. I did appreciate the fact that the delivery was through the USPS. That way they were able to be put into the mailbox where they were out of sight until I was able to get to them. All in all, I would recommend this website to anyone looking for something interesting and unique, as well as other clothing that looked nice as well. Prices are a bit on the high side, but the products bring MANY SMILES to recipients’ faces.

I hate this company very much. Does not have a good return policy. Every item I got of clothing does not fit me. I am 65 years old and these clothes will go on my 10 year old granddaughter. I will never buy from you again and I am going to share this information with FACEBOOK, BBB IN UNITED STATES, FRIENDS, FAMILY AND EVERYWHERE POSSIBLE.

I've ordered from Light in the Box many times. I got some great deals with my last order, but s/h nearly DOUBLED the price of my order. A $59 order, ended up being $98 once s/h were added. Turned me off.

The belt I ordered was indeed, as website Lightinthebox as shown. The belt to my surprise, was strong and durable, could use as a tow rope hehe. The size I ordered was genuine and fit extremely well. I would recommend lightinthebox.com to my friends and family. I will buy again from lightinthebox in the future, for years to come.

My bank texted me a fraud alert after I submitted this order, so initially I planned to cancel it. I was contacted by a great customer service rep who not only convinced me to give them a chance, but provided a discount for doing so. All of my items arrived in a reasonable time period and all were as described. I will order again at some point, I'm sure.

I ordered a jacket off their site and followed their size chart. The size chart was completely off and their support was also completely wrong, because I contacted them before purchasing and they told me their sizing was accurate (using listed measurements). Their return policy is awful. I had no idea that the item had to be shipped back to China - I could have ordered the same item for less from Amazon including free shipping and free returns (which I only discovered after receiving the item and looking for a replacement). This is what they offered after I followed their sizing chart and their support - which was totally wrong.

I am happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me to get exactly what I was looking for. I think this is the best online marketing site.

I ordered 3 items according to their size chart. (I normally wear a US size 6 and ordered the XL according to their size chart.) The 2 tops fit but the bottoms were too tight, and too short. They are dragging their feet on me returning the bottoms to exchange for a larger size. I sent pictures and waist/hip measurements. This process is ridiculous! Taking much too long. Very dissatisfied!!!!

I have placed several orders over the last couple of years and am happy with the products. They are as advertised (dress sizes run small) and are good quality and well priced. One time I did not receive a dark green gown I ordered but overall service has been good. I have not had any extra fees on my shipments.

I ordered a 3 piece mother of the bride outfit on Nov. 3, 2021 and sent custom measurements. When it arrived, the 3 pieces were way too big. I wrote a 1 star review and included some photos. I was contacted by the Lightinthebox customer service rep (Bloo) who confirmed that a mistake had been made at their end and that they were willing to replace the set free of charge.

The service and delivery to Canada has been excellent. The product received was not as good. The shoes and sandals were excellent. The light linen slacks were smaller than expected as were some of the shirts. I liked the fabric, just make sure you the sizing is correct.

Not going to lie, I was skeptical of my first order, but this dress is STUNNING. Just as it was described, material quality is better than I expected, the dress is absolutely perfect for the occasion it was ordered for.

With the exception of the length of the sleeves, which are short, not long, the dress was precisely as described. The fabric has a good feel, and I look forward to wearing it this spring to Order of the Eastern Star meetings.

I made a purchase from this company last week. All the staff are so helpful. All of the products were excellent in terms of quality. It was my first experience on this site. I am satisfied. I want to continue marketing here.

Really I want to say they are amazing. If I honestly speak they are international online shopping company. They I am very happy that they delivered very fast. Although there was a problem with a little payment, they solved it quickly. Thank You So much and best wish For Future.

Don't ever buy any clothes from this "LightInTheBox"! Their men's sizes are like kid's. If you should need to return or change sizes, you need to pay your own shipping fee and ship it to a Chinese address. It means slow and costly for the returning process. They won't refund you until they receive your returned item.

At first I was hesitant about ordering from China because of a previous purchase that was not good. I need to say it was a different company. This purchase went very different, came just how it said, not long wait at all! Shoes were just like picture showed. My granddaughter loves them!

Very disappointed and not happy with the $150 I spent with this company. I can’t even imagine how they received any positive reviews on the clothing they sell. All 5 pieces I purchased were cheaply made, and did not fit well at all. Over priced and under delivered. The pictures are very deceiving and do not represent the actual product. I do not recommend.

Items were delivered at my doorstep and it was the same described on the site, though delivery was poor. I'll recommend a friend, but please work on your delivery please. It would help in subsequent times.

Ordered 2 previously 3. This time received all but paid for purple Women's pullover sweatshirt graphic prints. Order for purple sweatshirt 11/5/2021. If cannot send purple graphic print sweatshirt then credit my payment $18.35 + shipping.

DO NOT BUY from this company. They do not respond to requests for refunds or returns. They do not respond to emails. It is extremely upsetting when you have spent a great deal of money buying their goods that you cannot get a response regarding returning goods or refunds.

Updated on 11/27/2021: Emailed and text message me on website, "Your pending order will be split into 2 packages!" 1 top is not processed yet. Sincerely Ray **

I've used it years. And 99.9% I am always happy with my purchase and customer service. The products are as described. Only downfall, the time it takes to deliver. Tracking is next to impossible Ok. Love this site.

I've been snoozing for way too long. My brother's wife told me about y'all and I'm glad I checked y'all out! The clothes were super trendy and the prices were very reasonable. I can't wait for my order to arrive!

This place is legit. I ordered the canvas bag and two RFID wallets. I was informed via email that the wallets were not available and a full refund for them was quickly applied to my card. It took couple of weeks to get the bag. The description was spot on. The pictures are not, it is much much better.

I purchased a sweater, they sent me the wrong sweater. I tried to exchange it or get a refund, only to get a runaround. First, they spent a week and a half trying to negotiate with me, offering a 10% discount to keep the ugly sweater they sent me, then 20%, then 30%, then 40%. As I refused, they then wanted me to invest more money to get my $43.83 back. They really suck when it comes to business. This was clearly their error, not mine, so why should I be out even more money to get my refund, and who's to say they would do it then. I don't trust them at all. I had to cancel payment with my bank and hire an attorney to straighten this out. Really not worth the hassle!!

I was truly skidding about ordering from a company that I wasn't really sure about...but upon receiving my dress and trying it on for the first time; I was really impressed...the fit was perfect...the color is brilliant and the overall look was perfection.. I look forward to definitely ordering from you guys again!!!

All the items I ordered were great. They were true to size and good quality. Some of the images are screen printed, or a vinyl print not exactly sure, but they are clear and look good. As long as they hold up in the wash I'll be happy. I even made an error in ordering one shirt and contacted customer service to see if it could be fixed. Within 24 hours they replied and fixed my order for me before it shipped out. I am in Canada and it only took a couple of weeks to get here. Overall very happy. Just placed a second order and sure I will make more.

I ordered 5 tops for $69.10. Shipping: $13.16, Other Fees: $19.87. 3 of them did not fit as described in the sizing chart so I wanted to exchange them for the next size up. In order to exchange them, I would've had to send them back to China. They have some really nice women's clothing but never again will I shop at Light In The Box.

Light In The Box is truly a Lighthouse!! They have good quality, affordable, natural looking hair products that don't shed! I especially love the crochet hair styles. I can't find them in any beauty supply stores near me and I live in a really big city. Their prompt and courteous service keeps me coming back. Please Don't Stop Being a Light!

This website does not allow me to post reviews, likely because the company likes to hide all of the issues that come about when dealing with it. The short version of my review is that this company has refused to fully refund a defective product, and so I would give this company zero stars if possible. This refusal is a clear violation of their return policy.

I ordered a jumpsuit on the 14th of September for a baby shower to be held at the end of that month. It was R300 but I was charged R545 upon checkout. My order was meant to be delivered at my door in 7 - 11 days. 56 days later my order had still not arrived, the baby shower had passed so I cancelled the order and asked for a refund. Instead of them processing the refund, days later I get an email telling me to go collect my order at a post office in Midrand and I have to pay R276 to retrieve it. In essence I will have to be out of pocket by R821 for a jumpsuit sold at R300.

Our granddaughter told me she loves butterflies and wanted sweatshirts. And it was so easy for me to find the perfect sweatshirt with butterflies on LightInTheBox. The price was reasonable, the delivery was timely and it looks to be made well and good quality. Easy and great all-round purchase!

I have made a few purchase over the past couple of years and everything has performed well. Wide variety of items, and different shipping options makes it a cool place to purchase from. Love the coupons and credits.

This is my very 1st time to purchase from this Site and I've had the best experience and shopping is Amazing..Fast Shipping. Got before expected date so was Awesome. Great Products. All in one place for everything...Affordable, up to date with All types Styles for All..Products to fit everything and the Service is Excellent.

Very High Quality fabric design and construction. My 5th order from Light In The Box. Please take your measurements carefully and go up a size. You _really_ can not return things to China if they are too small because everything is made custom. Take good measurement and pay attention to the listed garment length.

WHEN YOU SELL THIS TYPE OF CRAP YOU ARE DESTINED TO FAIL – let me help you get there sooner - these pics are going on every social media site available - No More Sales For this Company! Vibrant yellow Wig Linings - Matted and Tangled Hair - Costume Textures.

After posting my grievances about LightInTheBox, Jane from the company made a great effort to get back to me. Not only was she understanding of my problem, she also went above and beyond to make sure that I was happy with the possible resolutions. Due to this fact, I am extremely happy with the service. It appears that my impression of the company "stealing money' was wrong and that it was merely a communication problem at play.

My daughter needs her princess shoes. I realize that once little girls fall in love with shoes, you have to let them wear them before they grow out of those shoes. So, we are up for new princess shoes every so often. These are so pretty. The white sparkles so much and the bow and “diamond” are so cute that I don’t want her messing them up so fast. But I do want her to wear them! I am very happy with the soles of the shoes - they look so comfortable on the inside. This is a must since these gorgeous princess shoes have heels, and I want to be sure my daughter is getting proper support for her feet. Too cute to not wear, but too cute to get messed up. It is what it is, and she is worth the new pair of princess shoes. Easy velcro for put on and take off, and my daughter can do it herself. Size is accurate, but, go up a little bit in size if worried, since there are straps to hold the shoes on the feet.

Do not buy from Light In The Box. They sent all small sizes and insisted I return them to China, cost me $150- to ship back. Value of goods was $125. I am out $275-. They have no conscience. It's a scam website.

Initially I was quite happy with this site. Back in July was the first time I discovered it and although some of the prices were enticing, I did some research before I made a purchase because I am a careful, cautious consumer. My first order arrived within a couple of weeks which was what I expected and I was pleased with the items I ordered. Admittedly I had paid little to no attention to the shipping costs but that was only because I didn't notice them. As it turned out, there was a very good reason for this. My second order was a smaller one but the shipping costs were 40% of the total purchase which in my view is ridiculous. But nonetheless, I went forward with the order and again, I was satisfied with what I received.

The prices are excellent. The quality is excellent for the price I paid. The shirts are gorgeous and I bought one for a gift and my brother liked it. That made me so happy and I loved my 2 shirts I bought. I just ordered a hoodie also the material is soft. The colors are beautiful. They come delivered in a delivered plastic Ziploc plastic bag. How nice that is.

I ordered two clothing items from LightInTheBox.com for an event and when they arrived (later than I expected) the items were very poor quality. I did not like the items after seeing the cheap appearance and contacted customer service about returning them. Customer service told me to send them photos of the items that look poor quality to justify my dissatisfaction. After sending photos to them of their cheaply made clothing, they told me it would cost too much to send the items back to China, so they suggested that instead of returning the clothes, they could give me a 20% credit back to my card and told me to give the clothes to a friend. None of my friends want cheaply made clothes, either. They also offered me a 30% store credit with them, but who wants more cheaply made clothes from their website? Basically, I spent around $90 for the clothes and shipping and no one wants me to return these awful and disappointing items.

You can't track your orders and can't get in touch with anyone who can tell you what happened to your purchase. It could be great if they would make it easier to track your order. They have no problems taking your money.

Purchased an automotive product, was dead on arrival. Emailed service department and lodged a complaint. Received copious amounts of apologies but no other action. The item was only around 40 dollars so not a big deal but felt like I had been taken advantage of. Will never entertain buying anything from this site, will stick to Amazon or reputable sellers. Just my experience, that’s all.

I have enjoyed almost everything I have purchased. Quick shipping and products are for the most part very nice quality. Sometimes the ads for products don’t look the same when you receive it; this should be adjusted so purchasers actually get what they see and paid for.

You guys have some nice things. I love the murals. Your return policy however, sucks. If it costs more to pay for return shipping than its value than what is the bloody point. I would purchase a lot more clothing items but this policy has cost me too many times with things too small or too big.

Hello! My order was received in Canada very rapidly (within about 5 to 7 days) and passed Canada customs within a week I believe, then your Canadian shipper took about three (3) weeks in their warehouse before finally delivering it to me. Your service was impeccable but your shipper in Canada is a disgrace sorry to say. The order was fulfilled with exactly the correct merchandise and the right sizes and my wife loved them. Have a great day.

Most items are as described and once you get used to the sizing you'll pick the correct size 90% of the time. The return process could use much improvement. A larger credit should be given if you're forced to keep items that don't fit. That will help retain repeat customers. Overall I've been pleased with my orders over the years and will to continue to shop and recommend the site.

My experience was very good. I was asked to pay duty taxes and your company agreed to reimburse me, so I was thankful. Also, I appreciate the requests for feedback and checking if packages was received. Only problem is that it takes longer to receive parcels. The jacket was exactly as it said and appeared in ad.

I will not be purchasing any more from Light In The Box because I just don't trust buying from this website. It is a total hassle to get refunded for a $3 item that was not delivered, in a $150 order I purchased. They want me to send pictures of the item, which wasn't delivered, then pictures of all the other items delivered and the packaging. That is a stupid amount of time I'm wasting over a $3 item. I'm going to go back to purchasing everything from Amazon. They lost thousands of dollars of my purchases over a stupid $3 item, but if I can't trust them to refund a undelivered cheap item, I can't trust them to buy more things. I never did get a refund for the item that was not sent. Buyer beware.

Absolutely love everything I have ever gotten from this site. It never disappoints. Great prices for really good products. The wigs are amazing especially for how cheap they are & all of the other cosplay stuff & merchandise is always so much better than expected!

I bought some ear pods and they seem to be good quality and a good price. My complaint was that it took nearly 30 days from the order until I received the product (ordered 9/24 - delivered 10/21). Maybe I'm spoiled by Amazon Prime but this took too long.

I received them today..Love both of them...Material is soft but different feel.. I am so happy with my products..Prices are right and they don't take long to arrive..Thank younger being the consumers you are..God bless.

The sizing on these garments are all over the place, so the consumer must rely on the sizing charts to get even a close approximation of the correct size to order. In one of my purchases, I absolutely followed the Company's sizing guide and the garment was two sizes too small. I was then told that my only options were to return it where the postage would be more than what I paid for the garment or get 10% of my $ back and keep the useless garment. BAD options. I would never order anything from them again.

The items were all pretty much just as described when I ordered them. My only criticism is that the website always went back to the very beginning every time I clicked on an item and then went back. I expect it to go back to exactly where I left off, not start all over.

I received my order on the exact date it was to be delivered however I was surprised how long it took. The price was right as well as the color. I'm enjoying my purchase and will purchase order items as well.

For the price, materials were not what I expected them to be. One of the pockets in a pair of pants I purchased already ripped, other material is thin or similar to what would be used to make a costume cloak.. checked the return policy before ordering, due to cost of shipping they do give you other options such as discounts or partial refund which is nice.. but you have to do separate returns for all items.

This is the worse store to buy from. I placed my order over a week ago. I keep on getting to get in touch with someone and the only way is online or email. I have sent many emails about my order and I keep on getting the same response. I think it may be an computer automatic response. I’m so beyond upset and frustrated I will have Paypal get my money back. DON'T EVER ORDER FROM THIS COMPANY. ORDER USA ONLY. It’s better to pay more than this crap. I will be filing a complaint with the better business bureau.

/!\ Please avoid, they are making life very difficult for customers who want to return an item. I ordered a dress and was not happy with the product received. I contacted the customer service straight away to return the item and get a refund. I received a lengthy email trying to discourage me from sending it back. I found it very unprofessional and disrespectful. They suggested that I would have to bear the cost of the postage which would be more expensive than the item because they are based in China. This is ridiculous. Instead, they offered me to keep the product in exchange of a (ridiculous) amount of money compared to the price of the dress. I am very disappointed and would not advise anyone to order from them as they completely ignore customers' rights!

I ordered a coat from this company. Didn't read the Return Policy beforehand. Big mistake. The product was too small and was very cheaply made. Not as shown at all. You have 7 days for returns but you need a ticket of approval by them before they will ok a go ahead for returns. Keep in mind you have only 7 days to do this. I submitted a ticket for permission for a return. I was turned down and was offered three scenarios. (1) Return shipping would cost half the price of item, so do nothing about it. (2) Take 10% off submitting pictures and video of the item showing the issue. (3) Take 20% of your next shopping order. Duh, I don't want it because of the Sizing and Poor Quality and you want me to keep it? Really that makes no sense at all. I would not recommend this company to anyone. Poor Customer Service.... Unreasonable Return Policy....

Please do not order from this company if you want to get your purchase in a timely manner. It takes a very long time to get your order. Their return policy is horrible as well. I do not recommend this site.

The worst online purchasing experience ever, Shipping information mostly wrong, delivery date delayed even we paid extra for quick shipment, shipping company doesn't respond, customer service of Light In The Box not helpful at all, every time a new name reply and same statement, with no solution, at the end you pay the price of your order, you pay extra to get it on certain time, but you don't get its and you keep contacting them with no result. It will be the first and last time to deal with this site, and not recommending them at all.

Although I paid for expedited shipping, my estimated shipping date is past the expected time. In fact, it's 3 days past our event, so the formal clothing that I ordered is of no use to me now. I have to go out and buy more outfits since the order will not come in time. What is the point of expedited shipping then? And once the company said it was shipping, informing me of the delayed arrival, I would only receive a 50% refund. However, I wouldn't have canceled it before it shipped because I thought I was getting the delivery on time with the extra shipping cost that I paid. SCAM!!!!

This is the best website I have found so far. They have quality clothes for great prices. The deals are amazing and the shipping is wonderful. I love your items come on time and you won’t be sorry. I have ordered from them many times and I will order again. You can pretty much get anything you want from this website and it is wonderful.

I Spent $163.00 on a few items, didn't receive the items on time and when I did the quality of the clothes was awful. On top the company will not refund but give you a 30% credit of your purchase before taxes and shipping.

They took a little longer than expected to arrive but they were certainly worth waiting for. Beautiful colors and perfect fit. No one would ever know they were covers. I will certainly buy from Light In The Box again.

I was pleasantly surprised with the quality of my first item and the speed with which it arrived. I have continued to be pleased with subsequent items. The number and variety of items that LightInTheBox carries has continued to expand which is quite interesting.

I'm extremely happy with the purchases that I made from your organization. The items were very beautiful and extremely fabulous and amazing. Thank you again for making such beautiful items. Have a fantabulous day.

Second time using LightInTheBox, happy with your service and with the products I purchased. To point out a negative, I would highlight shipping/delivery time. It was 3x what was estimated at point of sale, with each order. Outside of that, very happy.-Thank you.

At this moment I am upset. I have been tracking my order & as of 10/25/21 my order was out for delivery but then it was posted at 8:16 that at 7:16 they could not access delivery to my location. On 10/26/21 I called the USPS and they said that I should receive my order on 20/26/21 which I did not. They said it was out for delivery. It is now 10/27/21. I’m upset about this & filed a complaint with them about my delivery issues. So please when I do order again I ask that you please do not send my merchandise through them as I am not satisfied with their service. Thank you. Shirley **

Using your site ordering I did not select my second item's phone identity (S9 Plus) but your system did not leave the choice blank. It defaulted to (A41.) Not even in the selected S group. FIX your site, get technical support. Your team blamed only me for a wrong item sent. Disappointed!

The service I received was outstanding. Not only did they notify me that there could be a delay in my shipment but I got more of those notifications even after the order was received. Everything I have ordered from LightInTheBox has been top quality and arrived in a speedy manner. I will shop with them again.

I love shopping at Lightinthebox. I have bought several different things from them. I love browsing on their website too. So much fun to see what they have to offer to their clients and future clients. Colors and designs are fabulous. Keep up the good work. Thanks for being there for your Customers.

The website presented the item that was being shopped for with several other choices presenting a good selection. Sizing was easy to understand and resulted in the purchase of exactly what was needed and a perfect fit. I would order from Lightinthebox again.

I ordered 2 hoodies with fish on them. Order was placed and I received the product. Very satisfied with the hoodies. Not a bad price. My sons are going to love them. May order again in the future. Good company.

Honestly, you're one of the best companies I've ever dealt with. The most important thing that distinguishes you is trust and accuracy. I seek to invest with you permanently. Thank you. I wish you this success. I always wish you success.

ConsumerAffairs This site is very advanced and standard. It is known internationally, almost all kinds of products are available here and its quality is very good quality, it is the best online shopping site I have visited. People of all levels, big and small, have their products available here. I personally got very good product from this site, I am very happy for the jar. But I hope some things will improve so that the buyers will benefit more. Thank you.

I thank your store for the beautiful services you provide. I ordered one of the products displayed on your platform, and its specifications were exactly as they were displayed, in addition, I found its price lower than the rest of the platforms, but I faced a small problem in the delivery process, as it was a little late due to the loss of the address.

I order 2 sweaters October 1st 2021. Was suppose to be deliver between 9 to 15 days. Since October 15, 2021 no more update on the delivery. Was showing at two different locations one had never received my order and the other address was a business selling electronic parts. Now trying to get a reimbursement and no answer just electronic message telling me to wait. I wish I was aware. Hope this will help somebody.