LightInTheBox Reviews

Material looked like linen in the photo. Actual dress looks nothing like photo. The material is cheap. I feel like I was deceived by the advertisement photos and will not be purchasing again from Light In The Box in the future.

Very happy with my 1st ordered. I love it and love the style and quality. Still waiting for my 2nd order and expected to recieved yesterday. Have not received it yet and hope to receive it soon Hope it's just delayed.

I usually wear size 2X. To compensate for differences in Asian sizing, I ordered 5X and it was still too small! It was sent 'expedited' and arrived on time, but we had to go out and buy another dress the night before the wedding, because the one we ordered (which was so beautiful) did not fit! :-(

I loved the shirts & the light up dolphins I ordered. I am wearing one of the ordered shirts right now! The light up dolphin is very cool and the shirts have a high quality! I hope to order again in the near future. Thanks.

I ordered this prom dress for my daughter and we are thrilled. It’s beautifully made. Looks amazing on and shipped quickly! This is our first time ordering so we weren’t sure what to expect. But we are very happy with this dress!

Loved the 3 dresses I bought but only one fit. The material and quality is excellent but the two I am returning are way too big and too long and I will never wear. I received return instructions and will initiate the return

Product as described - good looking design and colors - can't wait to ride and let the cycling team see these bibs. I'm looking for well made, high design, comfortable bib shorts and I think I may have found my go to source.

I bought a ballroom dress. It took 6 weeks to get it. I wished I could have had updates. It fits well, and I love it! Its quality reflects the price I paid. But it’s what I expected and will be perfect for what I want to use it for!

Items arrived ahead of schedule. In perfect condition, would advise future customers to go up a size for more comfortable fit, thank you! There is also a number of options and styles of products to choose from to find perfect clothing for different occasions!

Website is problematic. Supplier does not have a contact number to speak to. My Orders shows no items and therefore cannot continue the return/exchange process. Chatline doesn't work. Dropdown menu don't activate. Downloaded their App as requested but doesn't provide any options to return/exchange order.

I have reviewed Order Number **. The order listed above is not in my possession. Delivery service appears to take too slow. However, the quality of the products is good. The price of the items seems competitive. I would recommend Light in the Box to anyone looking for quality items. I recommend Light in the Box to anyone looking for good price and quality.

I am very pleased to have bought everything for my wedding here. The experience shopping online was excellent and the prices are amazing. I found what I needed. Definitely will use this app for future activities. Thank you guys. Everything was amazing. I didn't have to deal with bad customer care nor rude people. Took my time checking everything out and made order. In a blink of an eye I had everything delivered at home just in time for my wedding. I love it!

So, I ordered a total of 3 Mens 3D Polo's and of the 3 the 1st polo (lg) I received is too small. Therefore, I am asking for an exchange for an XL. Received an email stating that issue was resolved?? How is that possible?? More so, there's no phone # to contact this company and I'm done and will no longer from this website!

I usually have to try on a garment, so ordering through e-mail I DIDN'T know what to expect. There were so many pretty dresses (my order was for dress to wear to my Granddaughter's wedding). I was so pleased with the dress, It fit perfect and It looked so nice on me.

I have ordered several things from this company and not one time have I been disappointed. I was skeptical at first but when I got my first order, I was hooked. I have gotten exactly what I wanted in a very timely manner. Thank you Lightinthebox!

I am so happy with Light In The Box. I have ordered from them several times and the quality of the product is great. I ordered 4 men's and 3 women's shirts and love them all. Best part, my husband has fun picking out his own shirts because they are so unique. I was very impressed at how fast I received this last order.

Received item and was very pleased with it. Even though it took a while to receive it I was satisfied with the whole process. Have recommended you guys to a few friends. Have a few more orders that I am waiting for that is still on its way.

I'm very please with what I have received so far. Still waiting on another one. All 20 pieces of clothing fit. All my shoes fit. I was nervous at first about ordering size 8 but your chart help a great deal. So to anyone please study the size charts the are true to form. And yes I would order thru you guys again and again. I really love you. Thanks.

Items are poor quality and do not match description nor color on website. Sizing on men's shirts is awful, not even close. Hats were rolled up and bent to a point they can not be reshaped! Will not be able to wear and to return to China. Shipping is more than order! The navy blue dress is the only item in a $200 order that is wearable!

So far I have been extremely happy with all of my experiences with LITB. Out of all my orders only one was a bad size. The quality has been better than what you would expect, and the shipping was a lot better than other sites/apps. I will continue to shop here until I drop.

Updated on 04/12/2022: I was sent a duplicate order. I have been trying to return it and get a credit for the unopened package. So far I have had no luck! Was promised a refund if I upgraded you to a 4 or 5 star rating but that has not been credited yet!

On all the items the sizes where off. I ordered 2x and they where all like an XL. Some where tight in the chest area (and I don’t have a lot in that area) and some were tight in the thighs and they where supposed to be A line dresses.

I loved both dresses. The fit and the material is very nice. They were delivered to my mailbox and all went well. I have recommended this website to my friends and I would buy again from your website. Thank you very much.

I love LightInTheBox, everything I have received has been a good quality and well priced. I had to do an address change for delivery on short notice after I placed my order and it was handled promptly and professionally. I would definitely recommend them to everyone.

The resolution process was quick and fair. Thanks, Bloo!

I have written this company in order to request a refund and a address to send their merchandise back to them. They have offered me tokens and coupons I do not want. They have sent messages telling me not to send anything back until they give me approval to do so etc etc... and some of the emails are confusing. I just want a refund.

The outfit that I chose to wear when I graduate is amazing and I'm so excited. I can't wait to wear the outfit. The diamond studs on the outfit is so sparkly and it fits perfectly. The human hair Bob wig is beautiful, there is no shedding and no odor. The items shipped quicker than I expected. I will be ordering again and will be recommending to others.

I ordered 7 items this time. I have not received them yet. I don't have my order number from my previous order. But, I am completely satisfied. I am very happy with your company so far. I hope my next order comes quickly.

I love it!!! It's exactly what a wanted. It's the perfect hat to go with my new Easter dress. And it will look lovely with other dresses I own. I can't wait to show it off, I know all my friends will simply adore it. I think I will get it in other colors. The color choices are many, I have my eye on the navy blue one, then maybe the pink, and white, and definitely the black one. I think I want them all. I also do another hat that was black with flowers, that looked really cute. And a large brim hat is also on my list. I was looking for a straw hat but didn't see one.

Still await package delivery. Been keeping track everyday. It arrived in Winnipeg at Saulteaux Crescent, Winnipeg on 04.04.2022 at 19.17pm. Wondering when I will receive Parcel? To my address at **. Please let me know when my parcel will be delivered to me. Taking time to leave warehouse in St. James.

Good morning. I recently had an issue with a return of a purchase, they had offered me 30% but the friendly customer service representative was very helpful in getting my refund back to me, they have issued a full refund of the purchase. I am very pleased with the outcome.

Very, very happy with the tunic I ordered. The colors are beautiful, it is very well made, fits perfectly. I'm extremely pleased and will be ordering more tunics in the future. I've ordered three tunics and every tunic is perfect. The colors are really beautiful and they are so well made.

Happy with my two sundresses and two tankinis. All but one tankini arrived before my vacation. Shipment tracking wasn't the best - many days without any updates after being notified parcels had been shipped. Believe the second tankini arrived the day I flew out.

No complaints. Arrived when they said it would. Good quality. I will be ordering more. 1 complaint - the cost to return is more than the item itself. I would recommend this site to family & friends. The 3D shirts are awesome.

I was all excited about the dresses I ordered, only to have them shipped to the wrong address. And now it is impossible to get in contact with anyone from the company. There is no email and no phone. I was so excited about my order. Now I have no dresses and I'm out $134.

I am mostly happy with the items received, only one item disappointed me, I entered a claim and am waiting for their answer. I ordered many items from them and had to make another claim, it was resolved very easily and to my satisfaction.

Got a not so nice surprise when I got a text Friday saying I owed an extra 105$ to be able to get my order from customs. My clothes were not such a great savings after all. Items were exactly as ordered except I got 2 of one color as I ordered 2 different colors.

Contacted via email to request changes to the order. Took awhile to get a reply but my request was accepted and the change was made. Very prompt shipping and ended up getting it earlier than expected! Great service overall, would order again!

I'm so glad with their service for give me the best product of them. And I really appreciate it for their good work. And I will come back for next order. They give me a product that I can't get in other e-commerce service. It's really super. Thank you.

I ordered a dress from this company (it was the black and white polka dot dress), I needed it for my son's piano recital. I ordered the dress three weeks before the recital, and the shipping said between 5-9 business days. I ordered my dress on a Friday and by Wednesday the next week, I had the dress. I have ordered several things from this company and I will continue to order things from them. Just a truly amazing experience!

After 4 months I haven't received my goods - and they will not give me my money back. An experience many others in this thread have had. Lightinthebox are stunningly indifferent no matter how much you turn to their customer service (By the way, count on one answer every 24 hours - they love to exhaust you). They will not refund my money as they claim they have not received the package returned which they never sent. It's pure peasantry. Stay away! There are so many good companies that are better and cheaper and to count on Ligthinthebox is NOT one of them.

A shirt ordered for my husband which claimed to be long sleeve was about 5 inches short in the arm length. I complained and asked for a replacement (my husband is a short man and there is no way this shirt was not defective) and I was told I would have to send the shirt to China in order to get a refund and I have to pay for shipping. Or they would give me a twenty % discount (on a shirt that can’t be worn). I will never order again.

In the days of COVID, my order arrived in time for Christmas. The items were exactly as I ordered, colors were perfect. The items that I wanted were described simply and no-nonsense web page. I will order from this company again.

Love everything about ordering and receiving! Great company, the diversity and styles are wonderful... Delivery is relatively quick and double wrapped when things arrive. Usually the choice of colours enable you to order more than one if you love what you ordered... Thank you.

I am very pleased with my purchase. Vibrant colors, good quality fabric. Exactly as I expected and according to the description. Will buy more items in the future. I love how realistic the 3-D effects are.

See the shoes photos (**) after less than 8 hour use. They are still selling it. It was sold before on LightInthebox and now on MiniInTheBox (a parent company). LightInthebox would not refund. I do not need their money anymore but want to make sure that people know that this company is a SCAM.

I ordered 9 items, tried 2, neither fit, and immediately requested to return all items for a full refund. I was w/in return policy criteria, and emailed 3x for address, but they continue to ignore me. Horrible experience, will never order again. You guys can keep my money, it seems like that’s all you want, but don’t lie in your policies then not follow through. Honesty and principles are business standards, and it seems that your company lacks both. And for a publicly traded company, no wonder why your stock price is crap! And Bloo, don’t bother responding to my review either. Adjust your dishonest policies and communicate with your customers within the promised timeframe.

*I really love shopping with this app. *I really love shopping with this app. Shopping is very easy in this app unlike other apps. Further I got many promos and discount by this app. Highly recommended.*

I have requested a full refund on three of the five items through email and the best I get offered is 80% off my next purchase and keep the items I am unhappy with. That is not what I requested. I sent an email suggesting that for two of the items (the hat and the blazer), I would accept a trade-in for a pair of the pink women's flats slide-on sneakers with lace-up flat heels. For the women's red wine pullover sweater, I requested a full refund because it does not look like the online image and the size is not accurate for a XXXL.

It's one of the best marketing companies I've ever dealt with. They are very quick to handle orders and their services are very great. Other than that, they are very friendly and kind in responding to customer inquiries. I'm really happy with this experience.

Delivery dates changed 3 times and when articles arrived, two were fine for the fit but one article, a shirt was several sizes too large. There was no indication on the article of clothing as to what size it was. I ordered a size large in accordance to the size guide but received an article that appears to be a 3XXXL. It is far too large. Difficulty with complicated return policy and cost of return shipping. Will cause some doubt in future ordering.

Normally I wear "L" but just to be sure I ordered "XL" and unfortunately it is so small that I will never be able to wear the shirts. I am not pleased with this order and shipping back is so expensive that I feel that I just wasted $40.

Women's clothing - inferior quality. Settee covers - sizes were not as advertised. These items were not possible to return because of the high cost of postage and time limit which means they have to be sent priority post which means the cost is more than the value of the items. Disgusted, will never use this company again after a loss of £145.

I wrote an honest review of the product I bought and it was rejected. Why should I do another when it won't make any difference? I was very dissatisfied with the item I bought and how deceptive the pictures were compared to what arrived and the review was rejected. How fair is that kind of review system? I tossed the item away. It was so cheaply made.

As above my tops are exactly as pictured and described. Prices are very good. The tops are all of great quality and fit well. The packaging was of good quality and kept the tops well folded and in good shape while shipping. Keep up the good work, and keep those prices coming.

I ordered two pairs of pants, and the express arrived soon. Both pants were delivered within a week. The sizes are perfect and look good. I like them very much. I highly recommend friends to use this app, which makes more convenient.

First of all, It's really amazing. I found this Online Shopping site really helpful. I purchased few things, and yeah!! Fantastic. But, There are some little means tiny flaw that, they should focus on. Like Details in their products and Previews. And Else everything is fine as good :-).

Very happy with my product. I love love love my items. I will definitely with shopping again from this site. At first I was afraid that I may not get my product but lo and behold my order was arrive on time.

I rated 4 star cause this site worth it....They are one of the most trusted online shopping service provider...They have 24 hour live chat support.. They treat customers very well...My experience with them was very good...so I recommend everyone to use their online shopping services & enjoy their products.

LightInTheBox.com is the best online shopping place. The variety of goods is in online shopping. And the cost is comparatively lower than with normal shopping and a wide choice of options for shopping on so many online platforms. Online shopping is really good. Sometimes we get damaged products, but some online shopping organizations provide return options. I am satisfied with shopping with them.

I ordered a headphone. I got it at the right time. Just 3 days to use it, but I already like it. It's a really nice headphone and high quality and finely equipped. Its sound system is also very beautiful. So trust this online shopping site. I also bought some cosmetics from them. I got an authentic product, which is why I came back. I would recommend it. All of them.

It's a very good site, very reliable, I recommend it to all of you. I've never had such a good experience with a site before, they are very attentive and professional with all the work done, deliveries on time and with quality of service.

Not the placed to order clothing. Fabric quality is poor, looks nothing like photos, but the worst part is the sizing. I measured according to their size charts, the xl fit, the 2xl was snug, the 4xl was the smallest. And you will not be able to return to get your money back. Yes, their return policy does say you must pay for return shipping. So you would expect that to be equal to what you were charged for the original shipping (order came from New York distribution center).

The items all came quickly and true to the description. We did not need all items and the return process is not easy. I put in a ticket to return 2 items and it's only showing one. Communication with customer service is not easy

Order came within 2 weeks. Price was great (it was on sale). It was a breeze to set up. No install needed on my 2021 Silverado. Linked up right away. Rock solid connection. Very compact. I mounted under my dash with sticky tape. You don’t even notice it. Told my son about it, now he wants one. Very satisfied.

This order was an XL for my husband and an XXL for my 50 yr old son's birthday. They wear L and XL but reviews say they ship smaller. Both shirts came tagged right, but both are smaller than a large and unwearable! After I complained and demanded a refund, they said they will give me $8.00 of the $48 back since it will cost so much for me to send them back to China for a refund. I told them that this is criminal, and I will file a claim with the Atty. General. What a scam!! They probably got rich from what they steal from honest customers. the xl shirt was $27 but my 78 year old husband loved the picture. I'm 79 and have never paid more than $10 for a shirt in my entire life until now and got shafted royally! Lightinthebox is an Organized criminal Enterprise! No Doubt!! **I gave them both one star and they printed my reviews with 5 stars! REAL CROOKS!!!

This company came back with great customer service and resolved my issues with the returns. Thank you.

My wife ordered 5 dresses from you all. 4 out of the 5 were the wrong size. Your salesperson Yang knows this and she offered me a 30% refund for you all's mistake. A very bad experience with your company.**

Nothing else than excellent. When they don't have the item they don't substitute with another item. Delivery is maybe a little bit slow but it has to pass through the broker. The quality of the material is very good, when you wear it the feeling on you is smooth.

I purchased three shirts - the graphics are amazing - the quality was good - they wash great. One of the shirts was a different size by about 4" around - am going through the process to return it but have not heard back since I sent pictures and all - maybe just going to take a little longer to get response.

I always look here to purchase men's shirts for my son. He likes them and no one around here as one like his. I've made several purchases from here and they've all been winners. My son says they are really comfortable too.

I am a Plus Size woman. I have tried many sites that say they carry plus size clothing and I have been disappointed more often than not receiving an item that is probably a size 8. But I try new sites once, to see if they are good on their word. The dress I ordered is to wear for my birthday at the end of the month. My husband died in January but I want to celebrate as we would have done if he had not died. The dress fits beautifully, the picture is the exact replication of the dress received. No long wait for shipping, plus I was also able to find jewelry to compliment the dress. You now have a loyal customer.

I ordered to a 3/4 length jackets coats. I am very very pleased with them. I will be ordering more from you all and I have already. I also ordered a woman's 3/4 length coat. I have not received it yet but I'm most pleased with the men with the man coats. I will be ordering more jackets as soon as I receive my coat. Thank you.

First of all it is always a risk ordering from these types of sites, I know this. However, when a customer receives something that is different from what they were expecting to get because the product photo made it look completely different, that customer’s request to exchange/return that item should be honored. This company and others like it has the worst customer service. There is never any regard for the customer. The dress I ordered has a khaki mesh at the top that does not fit my skin tone because I am a BROWN SKINNED GIRL and the dress is obviously made for a lighter complexion person. Discovering this I have requested to exchange the dress for something else. Mind you, I am within 7 days of receipt, the dress in the photo looks nothing like what I received, it’s a standard size dress that was not altered and according to their own policy I am within my right to request a refund/exchange.

I have placed several orders from LightInTheBox and everything has been exactly as they described. All of the items were well made, fit just as their charts said they would, and featured good quality fabrics and stitching. I will continue to order from them in the future!

I bought 4 teddies and paid a lot of money and I even had one with a broken strap and they were all way too small for me. I used the size chart but you don't even want to reimburse me for the broken one. :0(

The coat took forever to arrive at my home. It was undersized (medium); I always fit in a medium. The coat was not appropriate to withstand cold temperatures. The material lining was especially thin in the sleeves. The task of sending it back was arduous. I could not return it to the destination it was sent from and the process to get it sent was on the seller. They will decide on whether or not it is returnable and I must supply pictures. Also, I cannot get a refund, only a credit for the item. Terrible.

Customer service offered a resolution that made me feel valued as a customer. 5 stars for LightInTheBox customer service! It makes me feel confident to shop with them, knowing they stand behind their products.

Ever since Halloween I have been ordering from your website... I have found products that appeal to my style. I could do Halloween all year. Really cool clothes I haven't found anywhere else. Once I learned to work the size chart, I have been able to make more appropriate choices. Only problem is that I am addicted to your website. I love it.

My order consisted of 2 L/S shirts and 2 Lightweight jackets. All were XL. Both jackets fit perfectly however, one shirt although the tag said XL was at least a double XL or larger. Both collars on the items received were flimsy & nothing like the pictured items. Additionally, the contrasting colors were not the same. LITB offered a partial refund of both items and it cost me more to have the items adjusted to my size.

We LOVED this dress. It is just as beautiful in person as it is in the picture. The ruffle on the shoulder is exactly as it looks. We ordered this in white and red and they are amazing!! Sooo many compliments. We will be buying from this website for formal wear again.

So I booked a ticket and asked them to exchange it and give me bigger sizes, but got the most disappointing response that no free exchange is available and my only option is, to keep the product and get a refund of 20%, later they offered 40%. I do not understand WHY SHOULD I keep a product that does not fit me and WHY WOULD I not get to exchange and take a size that fits me....still waiting for their response.

My last order was great! Very happy with my purchases, the quality and fit! Most items are true to size and delivery is faster than expected. So far, only one product was disappointing from all my purchases with LightInTheBox box. I will be ordering again.

This was my first experience with Light in the Box and I ordered $292 CAD worth of clothing based on excellent reviews. Add a little over $70 for shipping and almost 2 months wait for my clothes. The website said most items ship within 24 hrs!?! Disappointing. I decided to keep 2 belts, one is falling apart after a few wears, two itchy rough knit cardigans and a blouse with strange cuffs that is completely see through. None of these quality issues were identified on the website.

I have had a positive experience with this company.. I would recommend them for sure. The items arrive in a timely fashion and are of good quality. Their website keeps you informed at all times.. They respond to questions too.

The dress had the same color with the one on the picture but the material does not look the same with the real product. The material is too light which makes it different to the one on the picture. The dress on the picture looks far much beautiful than the real product. But it is nice for the price. But still it is good to show the real product.

The shoes are very beautiful and looks the same with the picture on the advert. It only took one and a half week to receive them. This seller sells what they advertise. I will definitely order another pair. I put it on my status and I received several requests to order the shoes for my friends.

The product was promised. They were beautiful, and great quality. I made an error in my shipping address I emailed the company, and the error was corrected quickly. My only complaint is the shipping time. The items took a month to arrive. The pricing is fantastic, but I would need to consider shipping times before ordering.

I ordered this thinking if I got the fastest shipping it wouldn’t be too long. The shipping took a couple days which is nice. But the processing took a month. For 4 items. Not impressed. 1 pair of shoes had awful stitching. One pair of pants were too small for a 12 year old! It was crap. I wish I ordered somewhere else.

I ordered this loungewear item for my wife. We checked the sizing and ordered triple X according to the sizing chart should have left room for comfort. My wife could barely fit into the "loungewear" that was as tight as a drum. Looking to return the item we discovered it needed to be shipped to China. Packaging and postage and just the act of having to do that was dissatisfying.

If you can’t stand behind your products, give a real photo and proper description of everything you sell I am not impressed. They are hoping people won’t bother to return things because of the difficulty and cost. This is bad business.

I love your company, but my gosh! What you have online, often is different than what I receive. I have like 7 items from your store, I tried to return them to you, instead, you gave me rewards, otherwise, you charge me normal shipping. This time please I want my money back. No rewards please send me a return label to send your items back to you.

Lightinthebox's website is easy to browse. It has lots of options, and the prices are reasonable. I ordered a Women's Heels Bowknot Chunky Heel Round Toe Sweet Daily PU Leather Magic Tape Spring/Summer Solid Colored White Beige from this site. And I got this product in my hand today. I am happy that this product is real. The clothing quality is also excellent. So trust this online shopping site. I have also bought a few cosmetics from them. I got a genuine product. I would recommend it. All of them.

Updated on 03/04/2022: I submitted a review about lightinabox because I was scammed. This website allowed a response from "Bloo" who said they couldn't find my information and to please send more information. Funny thing, my credit card was charged on Monday. They can't find my order, but they can find my credit card? Why does this company then get to have the last word and appear to be helping when they're further scamming me? BUYER BEWARE!

I really like this shopping site. I like shopping a lot. LightInTheBox is a global online retail company that delive. LightInTheBox offers products in the categories of apparel and other general merchandise. Everything you need in daily life can be bought from here. And through this site you will find all kinds of things.

I love this store! My cousin told me about it and I just had to check them out. I feel in love once I seen they had a anime/cosplay section! Everything is affordable and fits perfect! Why keep waiting? Go check them out now!

DO NOT ORDER FROM THIS COMPANY. I received two dresses--as my own measurements didn't match a size exactly, I ordered two to see which would fit. I did not request a custom made item. Neither dress fit -- both are huge in the bust. According to their own return policy I have 7 days to request a full refund -- for no reason. I entered a refund request and they first tried to tell me that because shipping back is expensive, I should take a partial refund. I chose the full refund option regardless and asked for a return form. They refused.

This has been a very upsetting experience of going back and forth with the LightInTheBox and DHL Delivery… Now, after the Order was placed early in January, I have received Two of the Orders… Now DHL is trying to get monies from me for Delivery of the last three items… I have received many other LightInTheBox items and DID NOT have to pay. Very upset.

The product was a good quality, there sizing is not the greatest. I order 3 of the same shirts just different colours and they are all a very different size. Their sizing chart is not accurate either for how the styles are supposed to fit. I order an off the shoulder shirt in large which is a 8-10 which is what I wear and it definitely is not off the shoulder. To get the look they show you will need to order it 2 sizes bigger.

I never received the package. The customer service keeps telling me to contact their shipping company and the shipping company is not responding. I would not recommend this site. You will probably end up losing your money.

I have ordered the item now more than a year. I have sent them numerous emails requesting the item or my money back and Kept answering to be patient it will arrive from CHINA. After a year they don't respond anymore and of course never received and never got a refund! DON'T ORDER. IT'S A SCAM!

Ordered 2 female 3D cat shirts and received 1. Ordered 2 male 3D cat T shirts and 2 but one was a duplicate. Ordered in Jan 30, and it has taken too long to receive my order. Like merchandise but will not order from Lightinthebox again. I did receive one female T shirt and 2 male T shirts.

Best part of experience was that I liked the wig. Was exactly the color as the picture depicted. Since I am of Irish descent I was seeking a tone of strawberry or reddish & it is perfect for my skin tone. I had ordered 4 wigs previous to this one and they were mostly flops barely tolerable. The style was also as pictured & was wearable immediately after unwrapping. Has a slight silky feeling compared to other synthetic wigs. Still holding up. The item was delivered in 8 days after purchase which was great! I do admit it was a bit long but I easily cut off some length from the lower last layer of wig piece. Looks great. Thanks. The color was

Worst Experience. Don't buy from this site. It's fake and scam. My first order didnt got delivered and was lost in transit, then started the horror story of refund and claims which is so lengthy for even small value shipments of 4 USD... and amount is still not refunded after 2 months... Don't buy from these sites who operate from China. Better with Amazon and local sites.

Do not expect to get a refund if something doesn't fit or is defective. It takes about a month for the order to arrive because they are in China. Even though you pay for to have your order shipped, you have to pay to return anything regardless if it's defective or it just doesn't fit. The cost to return anything for a refund or exchange is almost what you paid so they tell you to keep whatever it is and they will give you 10% of purchase price as a refund. In my case 10% of the price of jacket that did not fit was about $5.00. I ordered according to the sizing chart on the website. I am 6 feet tall, 200 lbs. I had to order a 3XL and it was still too small. It's really just a scam to purchase their crap because they know it make no financial sense to ship it back if you are not satisfied. I thought I would be safe if I used PayPal. NOT! They are in on it and don't care to help you.

It was the first time I bought from your online store and the experience with you was great! I will return with pleasure at the first opportunity. I recommend. Everything is great! But this shop should have more items in stock.

I was looking for online shopping. I previously shopped by some online companies but I was not truly satisfied. My friend recommended this and once I ordered something from them. My life has changed. They are best. Their workers were very Helpful. They understood what I wanted and guided me great. Their products were original and quality assured.

I love the tee shirts I ordered from Light In The Box. The fabric is easy to care for and they are very comfortable. The colors on each shirt is bright and they go with almost any color. These shirts can be matched with jeans or dress pants.

My first time purchasing all came fast. So I became more confident in ordering. But this time it arrived late. I slowly learned that there’s no guarantee on clothing, if something is see through and it was not mentioned in the description before I bought it, there’s no refunds and the cost of return is on us. Packaging is always in a flimsy bag that can be damaged easily with articles inside are loose and with no protection. However customer service is the best so far. Overall amazing to shop at. Hope to see more products like AliExpress. It would make it more better to shop.

I ordered 4 T-shirts with colourful designs. They took about 10 days to arrive and were perfect. The material used is very soft on your skin. I will be converting all my T shirts to LightInTheBox products.

The dog collars I received were faulty. Well the blue one was the only one I didn’t have an issue with. The green one is falling apart. I replaced the battery in the yellow collar and now it won’t light up. Very disappointed…The collars should be replaced!!!

I ordered a dress and cape both in the color burgundy. The dress came in a plastic envelope, the dress was a bright red and the cape is burgundy in color. The dress was unzipped, turned wrong side out, and waded up. The beads on the dress are crooked and not evenly placed. They wanted pictures of the dress to show it was the wrong color, you can't tell the color. I wanted a refund and was refused. I am very disappointed and pissed.

A customer service manager reached out to me after posting my 1 star review of Lightinthebox. Offered me a full refund including the original shipping charges for my order. Also, offered me a refund for the shipping charges it cost me to return the items back to China. They renewed my fail in doing business with a Chinese company.

Last week, I ordered Olaplex No. 7 Bonding Oil. I got it at the right time. It's only day 3 of using it, but I already love this. It's not too greasy for my oily, thin, fine hair and makes my over-processed, stressed locks actually manageable. My natural curl pattern is already starting to come back. So trust this online shopping site. I have also bought a few cosmetics from them. I got a genuine product, which is why I'm back. I would recommend it them to all.

I got some good and also some bad experience with this company. I ordered many times from them. Their suggested product and their price of product is competitive and awesome. But the bad thing is their customer service. Few Days ago I got bad experience with their customer agent but all of their service is good.

I have placed 3 orders so far and have been very satisfied with your promptness and service. The product quality is very good also. I will continue to order in the future and have recommended you to family members who have commented on both my iWatch band and case and my iPhone case.!

The merchandise is well made and very eye appealing! However the sizing is not consistent. Instructions tell you to order a larger than usual size, I did that and found that the items I could wear were a little large, but wearable. I had two shirts that I could not button. The process they use for customer complaints is very difficult to follow and their website is not user friendly. I could not get any co-operation until I suspended payment. A lot of trouble, but I like the merchandise, so once this problem is solved, I will re-order.

“I thought that this is just another company initially. But it pays for your free time... I have been using other apps like this from a long time. Amazing experience with this. Highly recommended. Everything was in very good condition.

The size tag was cut off and it was the wrong size. I contacted them and was told they don't do refunds. I was offered three types of discounts. I chose get 20% off and never heard back or got the discount.

The quality of product and the ease of doing business is much appreciated. From making the order till reception, the transportation to the delivery, everything went smooth. I will certainly do more business in a near future with Light In The Box.

This is my 2nd order with Light In The Box. The 1st order went well but the 2nd order has not gone so well. I ordered 5 items but when I received the order confirmation there were only 4 items on the order but I was charged for 5. I put in a ticket explaining the situation but I have received no response to date. I am hoping I will be sent the 5 items or given a refund for the item that is not on the invoice. I am keeping my fingers crossed hoping I will get a response stating I will be sent the 5 items or sent a refund for the 5th item.

I ordered 2 phone wallet cases, not sure which one would work. One won’t stay closed, but the other one is perfect. However, there’s no way to sent the first one back because their return process is so convoluted, requiring photos, etc. I won’t order from them again.

Not familiar with format. I missed the shipping address. System deferred to my billing address, and before I caught it, no time to put desired delivery address. Help section gave directions which allowed an easy change in address. Most satisfied.

Every top that I've ordered was very, very nice. Great fabric and correct sizes according to their charts. Shipping was a lot faster than most online stores I have dealt with. Their prices are very fair and have a fantastic variety of the latest fashions. I will definitely be doing more shopping with Light In The Box!

Hello. This is my second purchase with LightInTheBox. The first one went perfect. Ordered. Paid. Shipment arrived in a timely manner. Extremely happy with the items. The second order has been the opposite. I ordered and paid on January 29th and to date my order is still processing with no other updates given aside from an automated email which doesn't help. Please address these issues I have by giving me an update on the status of my order other than "processing" or refund the money I paid. Thank you for your time.

LightlnTheBox is a great app compared to other shopping apps. I would recommend everyone to use LightlnThe Box app to get the expected products and customer service. We can easily get any kind of premium quality product with one click by this app. lt resolves customer service within minutes. The user interface of this awesome app is very attractive which is very easy to use. This is really an incomparable app.

I purchased one Lenovo LP40 TWS Bluetooth 5.1 Earphone Wireless Earbuds HiFi Stereo Bass ENC Noise Reduction Type-C IPX5 Waterproof Sport Headphone with Mic from this website. I got these amazing earphones in my hand. They gave me very fast shipping and good wireless headphones. Strong sound and with good sound quality. At this price, it is the best headphone. I recommend these headphones.

My experience was very outstanding. Things that I ordered was very good. But I'm a bit concerned about packaging because the packaging was just Ok. But other than that everything was very nice. Highly recommend.

Experience from the Netherlands. Dress paid, no delivery. Track record states: package delivered. No reaction whatsoever on multiple e-mails. This company seems to be fraudulent. I would recommend not to order here.

Red, capped sleeve A-line dress, faux-button front with a separate tie belt of the same red fabric. Green sleeveless A-line dress with a daisy floral print. Both knee length, casual wear dresses, non formal. Fabric is a polyester, with minimal stretch, so one must make sure of measurements before order. Dress bodices cut for a more modest bust. Those with a more generous bust size should size up. Fabric is thin - ideal for warmer weather. Shipping was about 3 weeks on this order. I find shipping can be anywhere from 2 weeks to sometimes nearing 2 months, with most orders arriving 3-4 weeks after order.

I purchased 2 3D polo shirts from Lightinthe box on the 17th of January 2022. Size was M. Order # **. Everything went smoothly and the items were received at my address in New Zealand 10 days later. The shirts looked great but on trying them on one was very tight and the other loose. After I left a review of the shirts on Lightinthebox, they came back and told me that I needed to check the sizing of the shirts on their website, making it seem that I ordered the wrong size. This I did and found that a medium fit is 103cms. We then measured the shirts and found that the black and white shirt measured at 98cms which on their chart was a small sizing and the purple shirt measured 108cms which on their chart was a large sizing! We were amazed, quality control, in relation to sizing, at Lightinthebox appears to be non existent.

The delivery options are fantastic. They give you a choice of days, where to place your deliveries at your home, and where to deliver your packages if you're not going to be home. I also like the follow up email with picture of the delivery. If there's a delay with your delivery, you are given the option of a replacement or a cancelation with a correction on your account.

I have bought one of your products for my spouse and they are amazing, very affordable and are made with high quality material. I am looking forward to buy more products from "LightInTheBox" in the future for my relatives.

One of the best online shopping company it. For many people, pricing is the most important factor, not only when deciding which of the best eCommerce platforms to use, but in general, as they go through life.

I have repeatedly tried to get a refund for a pair of shoes that I never received! It cost me NZ$49,58. This has been going on for months and they keep coming up with excuses for not returning my money!!! This is absolutely unacceptable! If I do not get my refund then I will take this as far as possible. Disappointed in you and your company.

I discovered LITB when ordering shirts to wear for tennis. Their selection of shirts available is extraordinary! They must have literally thousands. However, there are 2 main things to be very careful about: sizing and quality, but especially sizing. I usually wear a US men's MED shirt or a US 38. With my 1st orders, I ordered accordingly without paying particular attention to their Sizing Charts and that was a mistake: the MED shirts I eventually received barely fit my wife who usually wears a women's SM. I eventually learned to pay VERY close attention to every item's sizing chart when ordering anything. For me, on many of the shirts, as they are coming from China, I had to order XL to be the equivalent fit of a US men's MED.

I have purchased a lot of items from the site and the items are of good quality. They take care of customs too. The shipping cost can also be reduced by using coupons and credits. Shipping time is also very fast; though the item ships from China. Will recommend this site to everyone looking to purchase nice products.

This company "Light In The Box" is an amazing and dependable apparel company. With highest quality fabrics utilized in artful design creations in shirts, slacks and all other vestments, rest assured they are a professional, ethically based company with first interests invested in their consumers! I live in West Palm Beach Florida and ordered many magnificently beautiful men's shirts. I wasn’t sure what to expect upon the arrival of my purchase from a company located outside the USA. Beautiful bright colors, superb soft comfortable high quality fabric, really great prices, fast delivery time and perfect fit. I now ordered 3 more shirts. Can't wait till they arrive. Bravo to You, Light In The Box. With a strong 5 out of 5 Star Performance.

I have been totally pleased with the wigs I have ordered. Surprisingly the prices are very reasonable, and I have ordered 3 more wigs that have not arrived yet. Very satisfied with the quality of the wigs, and I'm sure that I will continue be a loyal customer.

They were all beautiful, but one of them can't be the same blouse that's in the picture. The picture says it's green but in reality it's as blue as a lake! So I think I received the wrong shirt but that's OK. It's simpler to just keep it since it is beautiful.

My mother ordered a pantsuit with a lace top and overcoat. While the cost part was too long the overall outfit is exactly what she wanted. The colour is also exactly what she was hoping for (regency). We are very happy with our choice in purchasing from LightInTheBox.com.

I have been shopping with L.I.T.B for years, and I have seen the quality of merchandise, shipping time and customer service just improve considerably! I am so pleased with just about everything I have ever received, especially some of the gowns, the quality exceeded my expectations by 1000%. I will continue shopping and sharing, and posting my purchases on my FB. Thank you for an excellent experience.

My wig was so cheap, it came in like a week (during a winter storm) and it’s SO pretty. I fully intend on using the LightInTheBox app regularly, as well as singing its praises to all of my friends and loved ones.

You have some very cool hoodies I bought several as gifts. I would caution you on sizes, not all the clothing is made for the average North American. So check the charts before you order. The colors are amazing, the prints are generally on the front and back. I have no problem dealing with LightInTheBox. Support is there for you. I enjoy and trust them. Shop away.

I am very pleased with my experience with LightInTheBox even when I had issues. The one thing I feel they should address is their sizing charts as when I first ordered everything was too big and I had to reorder.

Felt very was really ow on most items. Not happy with options for sizing i.e., Chinese XL sizing is much smaller than it is for USA or Canada so clothing items were too small. I don't like that one can't get a full refund for items that don't fit because of the size difference. It means items have to be kept because it often cost more to send back than the item actually cost so it's just not cost effective.

I purchased a beautiful mother of the bride gown and I'm extremely pleased. I received my gown way sooner than it was projected. The price was very fair. The quality was like any other HIGH VALUE USA store. It fits true to size of their measurements, so measure yourself and review the measurements. I can't wait to wear for my daughter's wedding. Thank you for being an honest company online. I will be back for more.

Great product, pants and shirts..Awesome quality for an awesome price..but took literally forever to get get delivered. I wanted it for a party but came weeks later. So everything is great but needs to work on delivered system or process. Still waiting pants. It says is in LA...

I have placed several orders with this company and they send products that are cheap, tear easily, and don't match the product picture or description at all. It's junk. Then they won't even refund you. They just tell you to keep the product and give you a partial credit to wade through more of the junk on their website to try to find something, which you have to pay more for, and turns out to be the wrong product and terribly made again. I wish my daughter had never found this site for a Halloween costume. It's a rip off.

This Shopping Lightinthebox.com is The Best Company I Ever Seen. They Provide The best Services To Their Customers. My Experience with this company is Awesome. But The Customer care service Is little Bit Slow in sometimes. And the Shipping Service is Best. I Recommend All To Shop Your Products From This Company. THANKS!

In my opinion it is the best online shop. Their service is good enough. Their delivery was fast. But they need to improve in small areas. I am happy with their service. As a customer I would say to improve them further. It will benefit the customer as well as show interest in giving them good service. Thank you.

The shirts in my order are excellent. The delivery and extra costs involved were not satisfactory. I ordered the shirts on 2021-12-03 and they were delivered on 2022-01-02. The extra costs were shipping charge $36.78, shipping insurance $2.67, duty insurance $2.42, and taxes + duty $36.05.

They offer the best services. There are so many great e-commerce platforms out there that offer a range of functions and services. They also range in price and terms of service. Of course, then there is also the option of having your e-commerce store uniquely coded for your business.

These fairy pendants are absolutely darling! The little fairy is sitting on the edge of the moon and she has an intriguing look on her face. Could be worn by any age. I get comments all of the time when I wear this necklace.

I purchased an item from them and used a virtual CC number. This CC number was ONLY used at LightInTheBox.com. About a month later, I saw a series of fraudulent charges pop up on that virtual CC number. There is a security issue with this company, I advise against buying from them.

Wrong item - ordered a 3 loop ring, received a ring with a cross and chain. Materials used are poor quality - high waisted yoga pants with side pockets - the pants fall down if you put anything in the pockets, the elastic twists and does not support. The wooly lined leggings are much smaller than described. Also, much more affordable to buy from a store. I can go on with other items I want to return but not worth my trouble, money, time. In general, materials are cheap, designs are nice, but in the end not worth the long shipping time and costs. I like the products like housewares, etc.. but again, after time and shipping costs, it's easier and more satisfying to buy from a store. They deliver for free.

LightInTheBox.com worked with me to resolve the fix of this garment! I am working with a local tailor to manage the alterations and customer service was able to help work with that cost. I am very thankful for Bloo and his team to help find a solution. The customer service team is fantastic!

Customer service responded timely back and forth to achieve satisfactory resolution. Boots are comfortable. Velvet button boots are super pretty. The butterfly print dress is light and airy, perfect for spring and summer nights. The baby doll nightgown is great.

These products are high quality. I have a good experience about online shopping. I buy many products on these store. Good product and good packing. I really like this. Thanks for good quality products. Thanks

The shoes were GORGEOUS and well made. Unfortunately, they were too narrow for me. Returns are mostly impossible, as they have to go back to China and the shipping cost was almost twice what the shoes cost. They did give me 30% of the cost for a refund. Hopefully, I can sell them to someone who they fit and who will appreciate their beauty, AND be compensated that way. Sigh. BTW, the wedding dress I bought in 2014 was gorgeous and I was able to alter it to fit. So there's that. :-)

Received our first shipment from Light in the Box. Cost soared by nearly 65% due to shipping, brokerage and other fees by DHL. Quality of tops was average, with some unusable, wrong size sleeves (2).

I ordered 3 sweat suits. I filled out a ticket and the response was I should've looked at the size chart which right away pissed me off. 2 of the 3x was way too little and one of the 3x was fine so ** your size chart. I'm never shopping with y'all again and I told some of my friends to never buy from y'all. That's ** if I could have gave you no stars I would've. I don't understand buying 3 sets of the same size and only one fit so kiss my ** and you'll never get anymore money from me.

I was very satisfied with the purchase. The only thing that I did not like about the purse was the strap. It wasn't long and thick enough so I will be looking into getting another strap for the purse.

I found some items today 1/18/2020. Always enjoy looking at your site. Full of interesting and unusual things I don't see or can't find other places. Freight always gets me. I have a 15% off I forgot to use. Code BEST2021.

I received my sweater today and boy was I surprised. The sweater was so much better than I had expected. I have yet to be disappointed with any of my orders. Can't beat the price and quality. I am so glad I decided to subscribe to this co.

I ordered a heart to put a lock of my recently deceased fiance' lock of hair in and it came a day early and was exactly what was stated. I love that it doesn't take forever to ship and it's affordable and what I ordered. Thanks from manufacturer to packing to shipping to tech for working together to put out a product on time to the consumer. Great job!

I have just completed my dealings with Light In The Box. It's all started on Dec. 7th 2021 and finally came to and end Jan.15 2022. All worked out in the end and my 2 grandkids finally got their hoodies but it has been an adventure. I thought ordering in early Dec should insure delivery before Christmas but only half the order made it by 21st leaving one of the kids short one gift. But after several chats and e-mails with Customer Service they finally found the last half of the order and happily changed the shipping address directly to my youngest grandkid and I was recently advised he got his hoodie and loves it. Thanks for all the help cust. serv. but it would have made the kids happier to get it closer to Christmas.

The return was too costly and the customer service was poor; they didn't understand that all items that I ordered were M in size and only these two didn't fit well, and I almost lost my money in the process of buying the items. Will think twice before ordering here afterward.

I was very impressed with the delivery time and the price was great, the product I ordered I was also going to order from the company directly but with your awesome sale I got a great deal and my order arrived early.

This 61% Royal Kludge is a nice mechanical keyboard for entry level, I would recommend it, my model comes with cherry linear red switches that I suggest for home office, especially if you share the desk with others. Led animation are really cool and you can enjoy it in dark rooms. I order the one with yellow leds and it fits perfectly my wooden desk! I highly recommend this article and the service of LighInTheBox during the purchase.

I didn't really needed some New clothes to buy but I couldn't resist to great opportunities for last Black Friday by Lightinthebox. I bought few products for absolute amazing prices and extraordinary quality, really rare opportunities, I'm so happy about it that I would like to share it with other customers. Previously I already bought many other products, and I was very satisfied with the quality and the prices. There are really some pieces between others that became favorite pieces and I love to wear them every day. I'm looking forward for the future to continue to order by Lightinthebox and to have some more very, very beautiful highlights!!! I hope the same for other customers and that they find their happiness soon. Buy Light in the Box. Best Greetings, Gabriela

I was skeptical at first from ordering clothes from this since, since the items come from China which they make good things and not so good, and also their sizes run very small. But bring stationed in Korea back in the 80s I had alot of things made there so I know how quality control is over there, but I took a chance and glad I did. The items are very well made pretty much exact sizing, good material, good thread used, good workmanship. Quality control seems to be pretty good. 5 stars all around. Not name brand but who cares. I don't just like things that will last and pretty good quality. Recommended friends. Great customer service which is important in this day and age.

What an amazing company with high-quality products, gentle and good service. They are really nice and you will find all what you need in good price. I really recommend this company and thank you so much!

Very professional good customer service. Order was on time. I would recommend this company to anybody. Look for good service and a product that's worth having. The support team is awesome. Answered all my questions.

I like this company because my experience of shopping in this company is so amazing because they recommend or give their best services. But the customer support service is little bit slow. But my experience is good so I give 5 star. Thanks a lot to provide best services!

Shipping was very fast. I paid customs duty. But, all the amount was covered by customs insurance. Refund was very quick. Good service. I ordered a lot of clothes. However, the packaging was very small. No waste of wrapping paper and boxes. I am satisfied in many things.

Updated on 01/23/2022: On January 17th, 2022 I posted a one star rated review on my recent purchase from LightInTheBox. It was a terrible experience and I divulged all the details in my review. How this company operates is reprehensible. They attempt to control you by threatening to withhold a 100% refund unless you change your review rating of 1 star to 4 or 5 stars. This method of doing business is disgusting and beneath contempt. This company has no honour. I have refused their demand and I instructed them to refund the 20% of my purchase price that they originally stated they would. This is their "COMPANY POLICY".

I have tried to contact customer service and it's impossible. I ordered outfits, wore them one time, wash them one time and they're ruined. The pictures submitted them and I'm getting no response from nobody. This company rips you off. Their clothes are garbage.

I previously rated this company a 1 when I felt that the customer service wasn't up to my expectations, however, they have well corrected that and followed up with great service and held up to everything that they promised. I "jumped the gun" without giving the company the opportunity and time to make it right. It is because of this, I want to change my rating to a 5. I had never dealt with "chiffon material" and was taken by surprise by its very light texture, and although it was not for me, it may be perfect for others.

I ordered a large men's "Matrix" trench coat from LightIntheBox for a Christmas gift. First of all, it was late getting here. Mainly, however, it was a men's large and when it came it wasn't even able to go on the ARM of my hubby. It looked like a child's Halloween costume. It was ridiculous!!! I hope my youngest grandson likes the matrix because he would be the only one in the family that could get into it!!!

If I had known this place was in Hong Kong, I wouldn’t had placed an order. I paid $31 in shipping fees for a quick delivery. I ordered clothes for my grandchildren, late Christmas gifts. I was told that my order would be delivered within 24 hours, then on the 12th, and now on the 17th. I am very disappointed on the delivery dates. I will follow up once I receive the delivery on the quality of the merchandises.

I really like the look of the shirts I ordered. I don't like how they fit me. If I had been in a store trying them on I would have tried different sizes to see if a smaller one fit better than my normal size. They seem a little larger than I expected. I don't like the collars. I like to wear my collared shirt with the top one or two buttons undone. The shirts don't look or feel right if they are not buttoned all the way up and then I don't like the look of it. The collars seem to be larger than normal and don't fit like my normal size. I love the look of the shirts but don't like how they fit me. I don't like the way the company makes you review their products by choosing a particular statement that may not be as accurate as I would like it to be.