LightInTheBox Reviews

I've been using LightInTheBox on and off for a couple of years, as they became one of my go-to online places to find amazing items. What I appreciate most is their prices are fairly reasonable, and although there can be some items for low, they do offer decent quality of products. The shipping isn't much of an issue, but even with the processing fees and estimated shipping labeled clearly, they do not guarantee it would arrive within that timeframe window. There has been a few times where I was looking forward to receiving my purchase, for it to take a bit longer than expected to arrive, so I'd always advise to have patience because it can experience delay in shipping.

I definitely enjoy shopping with this company. I am very big when it comes to online shopping because of the convenience, so between great products and fast shipping they have done me no wrong. I would definitely recommend them to my friends and family.

My shopping experience was wonderful. It was pretty fast and quick. I think you should sell more products for less because everyone is not that fortunate. Great customer service and I would definitely recommend a friend, or family member to check out your site and to shop with you guys.

I asked for a reshipping of the correct item as I have received the wrong item from the very first time. I paid for the blazers and not some rubbish shirt! They said they will reshipped the correct item but when I received the delivery again, it's the exact same wrong item again! Such a bunch of scammers! Waste of money and time!

I don't know which customers can say they are satisfied. Fabric is faded and poor quality sewing. All this site does is rip people off. Refunds are a joke. There is a problem with the way a company is not vented before allowing them to do business online. This company definitely deserves the name "BUYER BEWARE".

This company and the products they sell are the very core of the meme "I ordered this from Wish, and look what I got". The level of scam that they are pulling off is unparalleled. DO NOT ORDER ANYTHING, from this site. The pictures and the product you receive are nothing alike and there is no proper refund or return. For info, there are only positive reviews on their site, but for "some" reason, you yourself are not able to submit a review which must be the first alarm bell that this site is non-legit.

The tote bag is worth the money! Well made. A beautiful brown. A little bit bigger than I expected. Recommend others refer to the dimensions of bag. The zipper seemed to stick but after opening & closing it a couple of times it works perfectly!

I ordered a dress that was on sale in the ad for $7.99 & I was charged $21.07, 2 sets of boys' clothes in ad for $ 6.99 a pc. & was charged $ 15.59 ea. & a woman's top in ad $5.99 but was charged $ 17.84. I have tried to resolve this issue several times & feel that you are giving me a big run around. I just want what is owed me. This is the only time this has happened. Until this is resolved, I can't place any further orders w/ you.

You get what you pay for. Shorter and darker than the pictures but useable. Tracks are a little bit wide and so the wig is thin, but you can style around that. It also comes pre-styled so if you want it to look longer you can straighten it.

Updated on 07/21/2022: After a few emails and proof of postage, Lightinthebox have promised a full refund, including return postage. This will take a further 7-10 days otherwise I would have rated them 5 stars, Thank you Boo

I love my jumpsuit so much, bought size small. I suggest that you order a size up. Very comfy and good look. Adjusted to your body. I have thin waist and I think it won't fit everybody. Soft and keeps color after washing.

Beware, beware, beware that Lightinthebox is a scam company. I had to give a star.. I don't want to give them anything!! I placed an order for three dresses totaled 69.00. They sent me an email that stated sorry not in stock on the one dress. I communicated and asked where my order was after two weeks, after three weeks after four weeks I blew up and asked them where is my order. They said sorry due to demand they didn't have my order, but gladly took my money!

I ordered four pairs of sandals three of which are the same model. Those three run small and do not fit. I have contacted the company, and in every email, there have been 4; they ask me for more pictures of sandals that have never been worn, and they ask me questions I've already answered. In the last email, they asked for another picture of the sandals and a picture of my foot next to a size chart.

I order some men's clothes from this county and was not revealed that this is being shipped from China. I wondered why shipping was so expensive. When I received my items 3 of the shirt (men's small) fit like a tent...nothing like the pictures. The others items cheap but I need to send back the 3 oversized small shirts. Nothing but problems..They keep emailing me saying cheaper to keep than to resend back..I cannot use them I explained. Then they email saying give you 50% discount and 100 reasons for not sending them back. I told them I wanted my credit card credit back...but no. They said they gave me a credit for more shopping. This is crap. Their clothes are cheap and not well made. Finally I threated to call my credit card company and they then responded with, "You give your credit card credit but will take a while." SCAM SCAM SCAM COMPANY. BEWARE.

I bought a few things. Dress, shoes, shorts, purses, and jackets. I was not happy with the price of shipping. Not only did I pay for my order which was $90.00 then the shipping switch was almost double on what my order...then I get a call from ĎHL for another $ 53 to finish my delivery. And now I have a few things to send back but not sure because I have to pay return shipping.

I viewed the size chart to determine what to order but the dress was way larger. I’m not sure that I can even alter it to fit properly. I would return it but cannot find the instructions to do so on the app.

I have order a few times and the experience was always great. All orders were simple, they kept me updated on my order and delivery was quicker than they predicted. All items were as described, quality was good, and the fit of the clothes was good. I would definitely order more products from them.

The product you will receive will have all seems showing and some already coming undone. The product is made quickly to replicate the pictures but as if it were made by children. Don't expect a refund. They will offer you 50 - 20% of your purchase price, If you want all of your money back, you will never hear from them again. Quite frankly, you are making a donation to the bottom line of LightInTheBox. Thank god I only spent $50.

I was attracted to the cute styles and colors of these clothes. The creative colors and designs, and variety of clothes, was interesting. I ordered a dress and it was way too small. Then I found out that the return process is that you must pay for returning the product to China. When I asked about this, they offered a small credit in lieu of returning the product. The hassle and cost of returning was ridiculous. I believe the quality of the dress was good, but paying so much more to return it for another was not worth the hassle. So, first, be sure you read the size charts for your specific size and shape...don't guess. Second, if you're a weird or plus size, you probably want to shop elsewhere where you can easily return the product.

With tax and shipping, these yoga pants (elastic waist that barely expands at all) cost $20.10 -- a bargain, if they had fit. They didn't. Returns must be sent to a warehouse in CHINA, and I would have to pay for shipping -- estimated at $40. I'm out money for a product I can't use, mailed to me from an address in New York state, because I have to return it to China. This, in my opinion, is a shameless fraud and should be condemned.

Every thing was perfect size and it was exactly like the picture. I recommend this company to everyone. Delivery was at time, no damage, in perfect condition. I’m Very happy of my order and I will use this website for my futures orders.

The item was shipped earlier than expected. I love the feel of the blouse, it is soft. The zipper seems to be my favorite! The colors of the blouse blend in so well, it’s unique! I have received so many compliments about my blouse from my coworkers. Can’t wait to order more items.

This company is sly... I never received one item and that item they refunded...When you wish to return items...they say you can only return 3 items...I am trying to return 4... Then they say two of the 4 are custom. They define custom differently that most online clothing companies. Custom is if they say so when you are adding it to your order on that dresses page. You are not allowed to return custom...The other two they said that I could go to a place on their site for returns, check in and would receive 2 "Tickets" that would allow me to return 2 dresses... These tickets never came up in the return section for me.

I have enjoyed purchases from LITB however the sandals on this order were a disaster. Petals and rhinestones on center strap and toe of one shoe were missing. I normally wear 6 or 6.5 but because I know better I ordered 5.5 and still they were too big. Really? Because is a factor I had to scramble to find wedding shoes at a local retail store at 10 times the price. I don't have the time to return them for refund until after July 15th. If you need photos, please reply and I'll send them. I wrote a review online but it was pictured with the wedding box instead of shoes. Thank you. So very disappointed, they would have been perfect.

I have not had any bad experiences with any purchase I have ordered. Customer service is happy to work with you to resolve any issues. I will continue to shop. I have referred a few friends to shop here and they too are very satisfied, no complaints. All clothing and items are as stated.

The company resolved my sizing issue, and I will order from them again.

DO NOT ORDER FROM THIS WEBSITE!! The "POLYESTER" Dress is more like nylon and returns are IMPOSSIBLE! They will keep requesting photos hoping you give up on the return request. The Product doesn't match the photos on the website either.

Like the solar deck lights however these have batteries that need to be replaced occasionally. Also they are black in color they look brown in the advertisements like the ones I already have. Did not see any mention of batteries in the online description.

Reviewing the picture on the website and getting the shirt ended being two different shades of purple. I believe the picture was enhanced because the shirt was not even close to being the vibrant color of purple that was on the website.

Very excited to receive until I tried on too small in sizes and black sun dress a bit big but good Quality and material. Did send back to see if refund or get in right sides. Will continue shopping with you guys because the other items fit very nicely. It’s just nice that customer service replies in a efficient time and make it better

This was my first order from this company. I was nervous as I'd never heard of them before but it was a perfect transaction. Item was well packed, shipped quickly. Reasonable price with great selection. Quality of headband exceeded my expectations. I will be perfect for the wedding. I would order from this company and recommend them to anyone.

The quality of the shirt is excellent and I received it quickly. I have to be careful because there's so many shirts I like. Trust me I'll be shopping with Light In The Box again. The only thing is suggest it's buy bigger than you normal would because there's not a tall option.

I received everything as ordered. It arrived by the date of arrival predicted. My dresses are beautiful and are as shown. Good price too! One of my favorite shop online! The service is excellent. I bought on sale and got good finds. They have sales all year around.

This company was great for online shopping. I got all my expected clothes and items. The only one problem I have is the customer support is a little slow. I had a problem receiving the wrong size for a pair of clothes, so I contacted customer support but it took a while. It was solved in the end and I got my correct size.

I am very satisfied with this product. I strongly recommend it. Most of the time I was not happy shopping online since the product I ordered and the one I got didn't match, but this time I found it 100% exactly how I expected it to be. Thank you!

My experience with Lighinthebox.com was rather amazing. The site ran exceptionally smooth. I also like the layout and color schematics used on their webpage. The products available on the page were not of greatest interest to me however. Some items were slightly too expensive for my budget.

I absolutely love my purchase of my two purses. I ordered a silver one to replace my old silver one and I ordered a red one to change it up! Both are exactly the size and color I imagined and the prices were so reasonable! Would recommend Lightinthebox.com to anyone! Thank you!

I recently bought a T-Shirt from this app after downloading it and couldn't have been happier with the results. The shirt fits perfect and love the material which I have never seen before which is called Micro-Elastic. It makes the shirt nice and cool feeling during very hot days and the print isn't fading away like other shirts. Definitely will be buying more clothing from here as the process was easier than others I have used before.

I am saying your product is very good at all. But you are late at delivery. But I like your product. It's just awesome. But it reached to me late. It's a bad thing I think. But all over your service is very well.

I love their customer service. Had a great experience, The quality of product is very good, but you have to wait for 2-3 days. I really appreciate their services. I recommended it to my friends, and I highly recommend it to you.

International product and have a lot different of product to choose from but does have some the only down side is the delivery does arrive on time because it's a company from China.. There a lot of clothing and thing that I was interested in, also designs that did not fit in with the type of thing I like but also these type of item are for wealthy people and also very expensive for what I can afford..

The company has satisfactorily addressed my comments and therefore I am updating my review to reflect the positive and favorable customer service.

I had placed two orders with LIGHTINTHEBOX and had some problems with the orders. I will say the staff always respond and try to help. Ordering from China can be challenging and things are not as cheap as they once were. I must admit the staff was very helpful in trying to work with me in getting what I needed. I would not hesitate to order from them again!

I am not satisfied and I have problem with return. All clothes came wrong size, absolutely different fabric. Very difficult to return the product. I ordered 1 pants, 3 tops and now I do not know what to do with this.

Have not received either product however, the customer service is doing all they can to resolve this issue. Thank you. I am very appreciative of your help and I hope we can get this taken care of as soon as possible.

I bought pillow covers from this company and was very satisfied with shipping and merchandise. However, clothing is another matter. The quality of the fabric is very poor, items do not look like pictured and workmanship is poor. I threw all items in goodwill pile. I will never buy from them again. A waste of money.

Was skeptical when I saw the prices but was pleasantly surprised once my items arrived. This was my second order after receiving three fabulous evening style dresses for a wedding in the fall. Will definitely be ordering from here again.

I really do love the shirts and the style. However I do have an issue with one of them. I wear a US size 3xl which is what I had ordered, when I received them all three said 3xl but the two 3 dimension shirts fit wonderfully and the one Hot Stamp shirt was way too small even tho it said 3xl. I have purchased other Hot Stamp shirts with the same result. They are all too small, but I Really DO like their site and the products they offer.

I loved the website, everything on here is for a really good price and I love it. I found that the shipping was done really well and along with that the reviews were really helpful. I think that the website could have some better designs though.

Light in the Box offers a lot of clothing and cosplay options that I haven't found on other sites. I bought my first wigs from Light in the Box nearly eight years ago and they're still in great condition. Some of the clothes I've bought from here are the ones I get compliments on the most. After years of owning some of their clothes, they're still in great condition, so you can find some items on Light in the Box that will last longer than your average fast fashion items.

I was finally contacted and the issue has been satisfactorily resolved, please disregard previous contact or update to these comments. Mr. **, supervisor of customer service has been a great help. My experience started rough but ended up to my satisfaction.

The suit is attractive but a bit briefer than my taste and tight in front. I am not sure if I would wear it in public. I only wore it in the backyard pool when I was concerned the yardman might not appreciate my normal naked swim.

Came in a fast amount of time and were an amazing quality. The sound on the AirPods were great! I like to listen to music loud so it definitely did the trick. The AirPods came in ab a week and they were as easy set up as well.

This item was not delivered on said date. I ordered 2 items on June 6th,2022 the green dress never arrived, and the pants arrived on June 17th at my address. I will never order from Lightinthebox again and I would like a refund or a new order to be sent to my address as above.

My recent order came extremely fast, I was very satisfied with the results and I got exactly what was advertised. I rate this website 5 stars plus the tracking was very accurate. I will keep on ordering from this website. Would recommend.

I am writing this review so that other consumer can feel comfortable about the products of this company, I felt a comfort to the fact that it was a company that selection was nice and fully categorized. I enjoyed that factor I can say that I will be shopping here for several item that I feel are of a fair value and that the again the selection was on that can suit all ages.

I received my order in time and good condition. The style of the dress was not exactly as identified, but it's still quite beautiful. The quality is good and the fit is true to size. I will buy from this site in the future.

This is the the best app for shipping to another country. If you anything from abroad then I suggest this app to you because this this is the no.1 app for shipping. I use it and I love it so much. Try it.

This has been far the most simplest online shopping I ever had, and tbh it makes me want to always use this company... There were no hassle or complaints! I just want to say thank you and I really appreciate the customer service.

I've used many online stores based in China (Wish, Ally express, etc..) and none of them compares to this one! Fast shipping, organized platform, and cheap products. Additionally the products are EXACTLY how they are advertised to be so no **.

A friend of mine actually recommended your service to me, was reluctant at first due to some bad experiences with some online shopping company like yours but after the first order I was really pleased and a bit surprise. Thanks for your exceptional service and I hope you guys keep improving.

Service from Light In The Box was as described. The Items arrived when expected. The dresses are very nice for the price I paid. They are comfortable and looked good on. Would recommend the website to anyone looking to purchase basic clothing.

My order keeps getting cancelled. Why? I really do not understand. I was purchasing before? What happened? Regards, Can't even submit this request. I can't seem to get anywhere with LightInTheBox. You have items I really want. But I guess I will have to shop elsewhere. I don't know what else I can do. Debbie **

I really like this site. The functions on this site seemed right to me. A lot of shopping can be done through this site to get the things we need. It is very easy to shop from this site which gives us many benefits.

Ordered a couple of sweaters 2XL and 3XL and when received they were comically too small. They arrived more like Youth small/medium. They then tried to block me from returning items by denying the return and then offering 20% off to keep the product. Then they offered 50% off and then 60% off the product to keep it and not return it. Once you get through these steps they will try to claim you didn't talk to them within 7 days even though you easily have email proof.

I ordered one time. The delivery charge is very high than other online shopping services. I never ordered again with the LightInTheBox.com and some items that I ordered first time were very cheap. Not worth for the price. They haven't good coupons or any promotions like free shipping.

This is the best place to online shopping. A trusted online shopping company. It's safe to purchase on this site. But I don't know the site is saved our details. But this is very easy and good for all. I highly recommend this. I will keep bidding and buying on this.

Very pleased with your website. Filled with a wide variety of items from clothing to household items, electronics, etc. This order includes wall stickers that are very beautiful and I am using to decorate my kitchen. The site seems secure and it is easy to order. Delivery is good too. Highly recommend.

I ordered 3 items, I checked in each one of them the size chart... It is totally wrong that chart. I am a very exact Medium size on tops and 32 Waist in bottoms. I checked the equivalent in their sizes and I ordered them. The only one I did not follow was Ok for me. The rest big as for 3 guys like me. I have to pay if I want to return them, because NOW, they are coming from China (???). No warehouse here (???). So it came in a week and I sending them to China would be way more expensive than the total amount I spent. They have to change that. Here in the USA, returns and exchange are free to do it.

This company is a rip-off. If the garment doesn't fit properly or the material is inferior the option to return the merchandise costs more than the garment price. So, they offer an option for a refund of 10-30% of the cost of the garment, that you can't wear regardless of how much they discount the price. Beware when buying from this company.

I wish I'd known how clingy these shirts were going to be. The quality isn't bad, but even with the size chart the shirts are too small. I'm generally a large in US sizes and ordered XL, and they all fit like skin. I love the fun colors and patterns of the clothes, but they're just not sized for North America.

I order a wig and paid over $18 and got another wig advertised for $11. Total different from what I ordered. I am highly disappointed and dissatisfied. I felt robbed of my money. I purchased from you out of trust but I'm betrayed.

I ordered a size 14 in burgundy pant suit for my son's wedding. It was too tight. This was not a special order but they did not let me return the item which still has the tags on the suit. All they offered after numerous back and forth emails was a 30% refund. This is not good business practice. I did not give them measurements just chose the size and color. VERY DISAPPOINTED CUSTOMER.

My Shirt was what was advertised. No tricks. Feels good, fits well, came pretty fast, low price, This is not like wish, You get what you want here. My shirt looked just like the pic and the sizing was right. I would buy more from this site.

I ordered several items, yet the jumpsuit was too tight in my torso that I wouldn't be able to sit down in it/can't button bottom cuff due to it hitting me on my calf. I tried to return, but in order to get most of my money back after shipping, I have to take a pic of myself in the outfit with measurements to prove it doesn't fit. I have never had to do this with no clothing store in my life. And after paying $32 for it, a 10% or 20% discount on another order won't do. I won't be ordering again period!

I ordered on June 06, 2022 two items from Lightinthebox. Women's T-Shirt maxi dress in Green size 4X Order #** that I did not receive as indicated. The women's chinos wide leg pants came on June 17th and the delivery man took a picture total $41.88. I requested a refund for the dress I never received and was told it was resolved by issuing a ticket? Please send me another dress or refund the item!

Of the variety of clothing that you have. However I was a bit disappointed in buying tops. Some fit perfectly at that size and then the next ones don’t fit. Other than that I really love the clothes. I have told other people who may be interested and they’re going to look at them too.

The garment I selected was of an acceptable quality. I appreciate that. However I was charged almost a third more for delivery and misc charges. It takes way too long to receive, for what I'm paying over the garment price.

Purchased two different cases and both are just what I ordered. I will switch out both cases to see if I like one better than the other. I will also probably order a few more items, since ordering was so easy.

Filed a complaint with them regarding items received that I literally had to submit item by item once I did get to the place to file. It was difficult getting to the place to file complaint and the limit WHAT you can file on! It took me more than four times to get my complaint logged. They then closed three of my items with no review because they were all in the same order it appears. Light in the Box is using pics of another company’s clothing and selling poor duplicates! They need to be shut down from doing this! They refunded me $19…!!!

The swimsuit I ordered was exactly the same as the picture. It was a little snug but that’s ok as I’m trying to lose weight. The colour was spot on and the material was good quality. I’ve ordered other things off another site and ended up throwing them in the garbage because they weren’t anything close to what I ordered. So I’m very very happy. Thank you.

Received items within the same time frame as ordering from a local store although these items were purchased in China. All items were as prescribed with no surprises. I would recommend buying from this website, so many available items with great prices.

I was very pleased with how prompt the shipping was but when I received my jacket I was disappointed. It was advertised as "white" but what I received was a beige color. Jacket is good quality, a little snug. I usually wear xsmall and ordered a small.

Very nice clothes. Love them,.. Thanks BC... Well the order came fast and everything fit right. I'm pleased with my order... Thank you.. I'll be ordering more items soon. They have great selection..for everyone including items of all kinds... Thanks. Will get back soon to order more ok. Thanks..

I like the quality of the items. The sleeves were a little tight. I would recommend ordering a size or 2 larger. The cost to return would be the same as the cost of the dress. Customer service was very nice to work with to have this issue resolved.

The blouse is a perfect fit and the colour is also perfect and matches the skirt I bought it to go with. The material is also as described. The only “con” is I think the finishing stitching is bit lacking. I put a few stitches in to keep the facing in place. Other than that I am very happy with my purchase,.

Both the shorts and the sweatpants fit me perfectly. Not too small, not too large. They are also very comfortable and look really good. Many have already complemented on my purchase.. I believe that for summer activities both indoor or outdoor, they will end up being very convenient.

I have been completely satisfied with all orders I have placed (4). Delivery time has been a little long, but the products have been worth the wait. Quality workmanship, sizes that match reality and prices are affordable. I have ordered shirts for myself, wife and friends.

I have never had any problems when I ordered and the quality of the items are top notch - my most recent purchase was a pair of sandals - they are very similar to sandals that I had back in the 70's and 80's and I love them and going to order another pair with a different style and color.

Happy with quality and shipping time. Will continue to browse your products, you do have a vast array of different and interesting items. I have.my eye on several. I put based the Jersey with the paint spills over the shoulder, very visible!

Can't say more but I didn't have any interactions with humans. Really bad. Also you have to make sure that the item you want will really fit your need. Otherwise keep it anyways. I wish it was like Amazon.

First they did not send the dress I ordered and instead of making it right only suggested a partial refund and credit but I never intend to shop with them again... They expected me to pay shipping for their mistake... Not good customer service.... I am done with this vendor.

I ordered 3 shirts. 1 fit perfectly the other two were way too small, by 4 inches on either side. They said it was my fault for not reading the size chart?? 3x is the size I wear. I sent them pics of the shirts stacked on top of each other so they could see for themselves the size difference, I would have expected that they would do the same thing and compare their shirts, for the next guy. I didn't get a full refund. Only 1/2. I wanted the shirts.. Funny.

Let me start out by saying, that I'm 5'6 and weigh 115 lbs, so I bought these in extra large... Probably would have been better off with large... Nothing a nice leather belt couldn't remedy. The fabric is polyester, so it actually doesn't look as vibrant, nor as matte as in the stock photos... Bear in mind that the sleeves will extend completely over your hands and fingers... Rolling them up is a little complicated because they are bell sleeves... I still roll them up. I purchased 10 of these shirts, so I'm a little unhappy as they're a little on the large size, but I consider this a learning curve... Not going to cry about it, and returning an order this size to China just isn't worth the cost, or the time for the money I paid... I recommend just be ultra careful with your sizing and realize that these aren't nearly as pretty in person as they are in the photos... But they're okay... If people want to be 100% certain they're going to love something, shop locally and in person.

The shoes are exactly as described. They are a perfect fit and arrived in good time. They are comfortable to wear and look extremely stylish. My son wore them to his high school prom and received compliments. He was very pleased with the purchase.

For some reason the sizes are not like other sites. 2XL is actually a 16 instead of the usual 22. Very depressing. Gave to Goodwill instead of returning. Quality was what you would expect for the low prices. Won’t shop here again since they don’t actually have my size.

The quality of the merchandise is nothing (very disappointed) like the catalog showing on the website, the size chart is not accurate at all (at least 2 sizes smaller), and you can’t return the items because they’re coming from overseas and the return fee is way too high so you have to keep the product. Prices are ok but if you looking for good quality don’t buy here.

The suit was made to order and fit perfectly. It arrived quickly with no delays or problems. The only small problem was that it was bunched up in a bag and was wrinkled. All in all it was a good experience.

For the most part my orders are ok. Many items run on the small size. I have received a item I didn’t order instead of the item I ordered. I order two exact items. Same size. Just different colours and they were two totally different sizes. The return process is a pain so I haven’t even bothered doing it.

Still have not received an order or any package and I can not get any one to contact me referring to this "order". I really would like to talk to someone and this is a pain as I have spent money and this is a waste of time.

I'm very happy with my purchase. I love everything about it! I just wish it could have come quicker but the quality of the garment made it worth the wait. The size was just right. I used the measurement guide provided to pick the right size. I am pleased with my experience.

The return process includes mail it back to China or take a 75% reduction in price as a "refund". You can take less of a reduction and get "credit". A fully disclosed return policy BEFORE purchase would be better.

Lightinthebox.com was an exceptional experience as online shopping goes. Good price, fast delivery, and the product was exactly as ordered, and in fact, better quality than expected. We will use Lightinthebox.com again. It's nice to find a good online seller.

I have ordered several cloths from Lightinthebox.com. The one that was an absolute disappointment was the tuxedo which number is above. I paid about $147 which included faster shipping. I only received the pants and not the jacket. I opened a ticket but was told that it was my fault because I ordered only the pants which is not correct. When I ordered the tuxedo, I clicked to have the all tuxedo and requested size M. The price for the tuxedo was and still is about $92 once tax and shipping were added it came to $147. I am being told that it is my fault which is not correct. I am being told that I ordered only a custom pants which makes no sense since I simply requested size M without any special modifications. I had ordered the day before another tuxedo which I have no complaint about and I also ordered another suit, a dress for my wife and a shirt.

I found this company very easy to deal with and that they kept me in the loop through the whole process from placing order to receiving order. Their prices were very fair and the quality of the 4 shirts I received was quite good to great. The only downfall to this order is 2 of the 4 shirts were smaller than I anticipated but the next time I do order I will order one size bigger or a tall size if available. I would definitely use this company again.

I would give a zero star of this site. I had a horrible experienced. Very expensive clothing for a very very poor quality. The shipping is very expensive and it arrived very long. They post the pictures very nice and when then when the product arrives it's nothing but garbage quality. I told all my friends to stay away with site because it's a scam. I will never ever order gain! Bad bad bad.

The dress is not true to size I bought an XL just in case it ran small I am normally in a medium or small. I cannot zip the dress up and I can't return the dress. Very disappointed. I don't know what to do about the dress. I wish there was something I can do. If you have suggestions please contact me at my number **. I bought the dress a while back and did not realize there was a 7 day return policy. I just tried the dress on and was so mad when I did because it would not fit. Now I have spent this money on the dress and cannot wear it at all and I can't return it or get a refund. I would just like to have a larger size so that it would fit me. I have Dolly Parton breasts. The dress fit from the hips down but way too small at the top so I am sure if I got a larger size it would look funny at the bottom. Way too big. As I said I am very disappointed with the sizing. It's very hard to get the right size from a company that does not stay true to size.

The shirts we ordered did not fit, we ordered the normal size we usual wear. The refund and exchange policy of this company sucks. We should not have to return merchandise to Asia when we purchased it in USA. Also your size guides is hidden in description of products and yet you use that as a reason not to accept returns. I will not be purchasing from this company again.

The top had a much wider neck than expected and a much narrower hip size than expected. Not overly pleased but a nice material at a good price. Unfortunately, I won't be purchasing from this vendor again.

I'm generally leery of ordering thru vendors based overseas, but my experiences with this company have all been remarkably good! They seemingly have a very streamlined system in place which makes ordering thru them a breeze. Even with the covid disruptions, they still got my order fulfilled quickly and accurately! And their low prices & massive selections are the icing on the cake!

I can't provide any information about the products themselves as they didn't arrive yet, but delivery processing is terrible. The order was placed on 21 May 2022 and took 10 days to post. For more than 3 weeks since it was sent the order is still located in China, travelling a few times between Dongguan City and Guangzhou. I wouldn’t suggest using the shop specifically if you need to get the ordered products in time.

I will never order from here again. In placed 2 orders and never received them. They sent them back saying the address was wrong and it was correct. I still haven't heard nothing from no one or received my order but they took my money

One dress, although adorable ran 2 sizes too small. The other one was a joke, it was like the colors were painted onto each other. The picture looks like two materials sewn together to make a lovely pattern was actually painted on artwork and poor artwork at that

I bought pair of shoes, a jacket and a belt, and as expected, it took about a month to receive them, because they were shipped from China. Packages were poorly wrapped, and the items were not to my expectations. Two pair of shoes size 42, one was large the other small for my feet. The jacket was small and made of a very cheap material (contrary to a very fancy looking picture on the site). I sent them an email, attached with pictures and after a few email correspondences, I agreed for partial payment, rather than returning all the items to China, which would have cost me the same amount of purchasing money.

This is a beautiful shirt. I could only give it three stars because sizes run small and delivery is very slow. When tracking, your item may sit in Jamaica, NY for several days. Again, I must state that items are mostly cut small. I wear a size large but in most cases, I have to get an X Large, and in some instances a 2X Large.

I purchased three dresses from this company after reading the great reviews on ConsumerAffairs website. I received my items today. The bag was partially torn and the inside bag was completely open. But my main issue is that one of the dresses didn't fit - not even close. In addition, the fabric is cheap, thin and poorly made. I started a return ticket with the company - which I find absolutely ludicrous to have to do to get MY OWN MONEY refunded in the first place. I then received a very lengthy email stating I had to send photo PROOF of my "quality issue" for them to continue to process my request for a refund.

I ordered 2 sundress and 1 didn't look good on me, therefore I wanted to return it. Before I could request a return I was forced to review the items in order to proceed to a "return request screen". When I requested return authorization, I was told that unless the item was damaged or not as described or photographed, I could not return it. I could exchange it for another size or accept a partial credit toward another item.

I ordered these shoes: "Women's Slip-Ons Tassel Flat Heel Round Toe Casual Walking Shoes Suede Loafer." They were advertised as wearable in Fall/Spring/Summer. My order #** was ordered on 04/15/2022. They didn't arrive until almost 3 weeks later. I know, because I was afraid they wouldn't arrive before a scheduled vacation trip I wanted to wear them on. The email statement read, "YOUR PACKAGE MIGHT BE DELAYED" For 2-4 business days due to insufficient transport capability! It was Much Longer than 2-4 DAYS!

This company charges way more than indicated. Got the completely the wrong size after using the sizing chart they provide. Everything comes from Asia so you can't send back or return. They were very speedy and attentive to my email as soon as I reached out to them. They gave me options but I have NO idea how you take them up on their offer because they don't inform of how to do that!!!

I am again waiting to get directions from customer service on how to return a dress. I ordered the dress as a bridesmaids dress. The color does not look good next to the brides dress so I need to return it. The dress was never worn and has the original tags attached. Why is it so difficult to get information on how to make a return? Directions for a return should be included in the original shipping. Instead you send me two strange emails about giving me a discount if I keep the dress and then you say I need to take two different pictures of the dress in daylight and in fluorescent lights. I don’t have fluorescent lights in my home! I won’t be ordering again if returning is this difficult!

Please don't waste your money on this website as their product is nothing like it is described on it website. If you want a refund they send you a fake link that does not work. All I gotten is nothing but the round around about my refund.

The dress is beautiful and looked amazing on my daughter for her roller skating figure skating competition. We received the dress in the indicated time. This purchase was such a great experience. We will be purchasing additional dresses in the future.

I have done a lot of online shopping. However, my experience what with my experience LightInTheBox was Superior in every way. The product was good quality, fit perfectly and arrived 4 days early. I really light the detailed tracking feature. I could tell where my package was at all times.

One of the blouses was Extra Large and I ordered a small... Sadly it was one of the ones I liked the most. AND, the dress is supposed to have lace on both shoulders and it has only one sleeve with lace. Very disappointed. A lot like NORA CORA in China... of which wasn't consistent in their quality. Sad, because I ordered items for Renaissance Fair... which I was happy with.

The shipping took a while, but I understand completely about distances and shipping capacity, so it was no problem. The garments are well made and exactly as described, what I really like is that they are unique in style. I won't find anyone wearing the same thing as I do! But so many people have asked where I got the dresses! I've told them about LightInTheBox. Just be sure to refer to the size guides, they are accurate. DO NOT order a U.S. size!

Just as expected, will be great for small gifts. I'm sure that anyone that gets one will enjoy it. Looking forward to the smiles that I will see when the receiver opens it up and puts it around their neck.

I thought this deal was too good to be true. I still can't get over paying under $15 for this dress! Nice gauzy material with ample room since I ordered 2 sizes up. The dress is not lined and is quite see-through, but the workmanship is otherwise good. I like the cuff details on the 3/4 sleeves and the pockets.

Ordered 2 short sleeve golf shirts. Good prices and they fit according to the size chart provided. Good deal for the price so I ordered 2 long sleeve golf shirts and I'm very pleased with my purchases. I won't hesitate to buy something from Lightinthebox again. Items were exactly as described and shown in the pictures.

Customer service was friendly, prompt and efficient. The website is easy to navigate. However, there needs to be accurate website descriptions and actual images of products ordered. As the product delivered was not the quality or product shown in the advertisements. Otherwise I am satisfied with my other orders, processing and delivery was much earlier than expected!

Your return policy is made to send the wrong message to your clients. Nowhere to return merchandise back for an even exchange. Take the money and run is usually a company named scammer. Unbelieveable you are allowed to operate in Canada. I am another customer with the same lesson you have turned off many according to your reviews. Untrustworthy. The pictures and advertisements look nothing like the merchandise received by the customer. Disappointed with quality. Lesson learned.

One of the baseball caps (mesh one) has misspelling on the main sowed on leather sticker. All in all, I am satisfied with the price and size which were very important to me in writing this review.

I ordered several items from you in a few different orders. One particular dress, the one I was hoping to wear for my wedding was refunded. Then I've ordered another one (in the order # above) and it still hasn't shipped! I'm so worried it won't get here in time. It's the "Aline knee length dress in Khaki". Can anything speed up the process???

I was surprised by the quality of the fabrics, the beauty of the designs and the workmanship of the clothes and shoes. The only problems I had: the pants were too short and the dress didn't have the fullness as shown. "Light In The Box" was more than willing to help me but I assured them I would take care of it myself. I bought a petticoat on their site for the dress; and I gave the pants away for free to a neighbor. Problems solved! I hate doing returns.

I was given $25 in coupons, if I'd write up some feedback on Facebook. I did it and tried to use APPUSD10 and it wouldn't work. I wrote them about this but they never got back to me. Maybe if they read this they will feel guilty and get me a free shirt? Who knows?

Been a pleasure ordering every time so far. Love everything I have received. Pretty dresses and what great prices!!!! I am a repeat customer that's for sure. I get a lot of compliments on my dresses. Can't wait to get my next order.

Love the shirt, love the material. Took 16 days from the day I ordered it, to get here from NY. I can get 2 cartons of smokes in 5 days from NY. I'll order again but won't be expecting anything in a timely manner.

Horrible fabric and design. Sizing very large for a medium. It looked like a lab coat! I requested a return and refund and was told I would need to return it to China. That is ridiculous and won’t happen. It’s not even nice enough to resell.

The quality of the product was inferior, and considering I paid for expedited delivery, the items were delayed due to having to pay duty and other charges, which were not stated in original invoice. I’m expecting to receive a refund for the duty charges. I also requested a refund for the items due to my dissatisfaction, but have not received a response to date.

I have tried number times to get in contact with you but can’t. I just a phone number as I can’t get the app to work! I think this is very bad service and I will tell friends Abigail my experience! Other than that the clothes that were the right ones were great, well made. If you would get back to me so I can get this fixed. Thanks.

While I might not have been pleased with each item in my order, my interaction with customer service was excellent. I asked about refund options and received a very quick and thorough response. Customer service also provided me multiple options to make amends.

Not even the case for my phone; a friend who is a size 4 fit into the 2x swimsuit. The case for the Galaxy 10 did fit another friend's phone so that too ended up a gift for them. When I wrote the bathing suit was the wrong size they referred me to a sizing chart that I couldn't find. Will not shop there again and cannot recommend it to any of my friends.

I am happy that I have found Light in the Box. There are three main things that keep me coming back to this site. First, the fun fashions that fit my lifestyle. Second, different looks, colors, and patterns to make any occasion special. Lastly, but super important, the affordability of the choices from the site. I am a committed "Light in the box" customer. I enjoy looking my best! Thank you, Bob

I ordered several items after researching carefully the sizes as presented. The process for complaints is complex and while I bought (as an example) 2 pair of gloves, of different sizes...they both fit the same and are unacceptable. Cycling clothes fit badly, when compared to european or north american brands. With negative reviews I was offered a price reduction but very little information is otherwise available...and when it is, it wastes an enormous amount of time to find it. To add insult to injury, I was finally offered a 20% refund! Totally unacceptable especially as I purchased according to POSTED instructions. I will continue to encourage others to stay away from this website.

The quality of the products received and fit, was great. My overall disappointment comes from the lack of satisfactory options for items that didn’t fit and needed to be exchanged: I could pay for shipping, which cost more than the pants, or keep the pants, and get 15% credit. No thanks.

I love my shirt. Thank you "Light In The Box". I just happened upon this shirt ("Built in the Fifties") in an ad and decided to get it. I normally don't go for this type of "slogan shirt" but I really liked this one.

Light in the Box knocked it out of the park again! These dresses are one of a kind and absolutely gorgeous. Both were made with wonderful material. My daughter felt like such a princess of both dresses! You get so much for your money here it's unbelievable. I will not shop anywhere else again. I love the uniqueness of each outfit.

I am very dissatisfied with you about sending returns back, I have been trying to return and can't get it done. There is no phone # to communicate with a human, my items are too big and bad fabric. Keep saying I need to send to China when package came from New York.

Exactly what I ordered and fits exactly my size. This is my second pair and I love them. Came sooner than expected. Would definitely be buying another one. Would also recommend to a friend. Can't wait to get a pair of pants that match my shorts.

I bought three dresses. Two fit and one didn’t. I checked the sizes and ordered accordingly. I think that the sizes that are put down aren’t right. My bra size is a thirty eight and I always go for a forty two inch size.

Purchases were excellent, fit well, look and style are amazing...I am so grateful for this purchase off of your company, thank you so much xoxoxox. Stay safe during these circumstances and also thank you for the delivery of these amazing attire, God Bless and keep you safe and healthy xoxoxox. Beautiful clothes, will purchase soon, more of different pieces xoxoxox.

I have received many men's tops to date and have been very pleased. The sayings are witty and the patterns I've selected come accurate. Only problem is I'm between a medium and large. I've already recommended this site to a close friend.

Loved every purchase so far! Bought a few shirts, a hat and a belt. I’m a very satisfied customer. I’m planning on buying much more, especially around Christmas time, I buy a lot and will definitely buy items here for sure.

Very quick to ship, well packaged and exactly as described. Everything fit well by following size instructions. The colours were the same as on screen. The quality was exactly as described. I would order again in future with no hesitation.

Wrong shipment and they were really helpful in resolving the issue.

I've never been so disappointed with the quality of a product. I purchase a T-Shirt that should say "Ride Free"! BUT!!! the T-Shirt I received, the R in Ride is 1/2 missing! And here is 1 & 1/2 E's missing in the word Free!!! So basically what should read "Ride Free" reads "ide Fre"!!! The second T-Shirt bought is so DISTORTED! and Not centered on the shirt. I feel that because they are a larger size, they were printed completely out of proportion / out of scale, something! But most of all, when I tried to return the shirts I was told it would cost me $80 plus regular postal (considering it was shipped in Canada from 5380 Timberlea Blvd. in Mississauga, which is basically 10 km). Where it would be so easy to bring it back to and easy to return to sender. This is the BIGGEST and only DISAPPOINTMENT in all the things I've ordered online, and I will tell everyone about this if it is not taken care of in a professional manner. Hope to get a positive response.

This company is an absolute disgrace. I am not one to take the time to write reviews, but I am appalled by this company's awful customer service. We are going through a credit card company dispute resolution, and this company is committing fraud by indicating that dresses that were ordered (that were of terrible quality) were made-to-order, which is not true. They also did not respond to e-mails and now claim that we are outside the return window. I will not tolerate this.

I wish I checked all the reviews before ordering! I was going on vacation and decided to ordered a few dresses from them (Order# **). Once I got those so called dresses I almost cried- cheap material, see through, poorly made- in some places stitches are out sizing is not right(I ordered the sizes specifically relying on their guide table, I measured them when I got them and sizing was completely off) , color is off ( for example, the picture shows bright yellow, I received an orange color dress). Horrible!

I have written many praises for LightintheBox over the last few months and I have spent a LOT of money there. But this time, I am NOT happy. My daughter ordered a dress in April and, it still hasn't even shipped! When she wrote LITB, she get a semi-rude reply. I am so disappointed in your company right now.

Two of the 4 garments were labeled incorrectly for size. To date, I have not received gray dress. Unable to return items. No return labels provided. The order took a long time to be delivered. Another lesson for me, you get what you pay for.

Loved the product. Received it very quickly, and have nothing but good things to say about my experience with your company. Will definitely be using your site again to purchase more items. Thanks for the wonderful experience. Will order again from your site for sure

They were very helpful and refunded a portion of my money. I made a mistake and only ordered a wrap and not the entire outfit. They contacted me via email and told me my options, so I took my refund and ordered the correct outfit for my daughter's wedding.

Ordered 2 pair of sandals. Site wanted a review. Wrote a glowing review on one pair, which were fabulous! The second pair were awful. I wrote the review expecting nothing from the company, as I didn’t complain, I thought I would just resell them on Poshmark. But to my surprise, the company contacted me, and was FANTASTIC! They offered 3 options as a solution. Customer service is 5 star, and prompt. I would definitely order from this company again, and would highly recommend them to everyone!

I've ordered many things & will always love this site! Great deals. Good products as well. It's worth the wait. I have not been disappointed with anything. And I have been telling my friends about this great site. Nothing but compliments on my clothing.

The quality of the material is fantastic. The cost of my 2 items was well below what you'd expect to pay. The delivery was sooner than expected. Overall very satisfied. I would recommend this company to my friends & family.

Some of the orders that I made, were fast to arrive (1 week). The products are of first quality and very nice. For what it is of one dress, it fit like a glove and it is very appreciated. I will recommend it to my friends.

It fits like a glove. I love it and am telling all my friends about my discovery. I know everyone I tell will be just as happy as I am. I was doubtful that I would like it much less love it. But I do.

I love the product and the shipping was always on time. I will be order from here again. The quality of the product is good and I love the merchandise I get from this company, everybody I want something from here.

LightInTheBox order **. Ordered jacket XXL according to their size chart. I were a large and have ordered 200+ shirts and clothing from honorable manufacturers around the world. Never had such a problem such as this. Received jacket and shirt, Both are labeled the size I ordered but fact they are not that size! LITB will not will (after many back& forth, wasting my time with a co that plays games) not refund my 100% refund or accept their undersized poorly stitch items back, who dose that? After many email with they gave me $14 out of my wasted $73, were is my $57? Note I do have photos and evidence but no need to waste my time anymore. Just wanted to caution other shoppers.

Company's customer service really stepped up to the plate to assist with a purchase issue. They listened, investigated and followed through with assistance. I would purchase from this company again. Really impressed.

I got my order, and was very disappointed with the sizing. I made sure to look at the size chart for each item but not anywhere near what I was expecting. The return policy is very disappointing!! I can only get 20% of my money back or spend another $45.00 to send it back to China. Which is unrealistic. If I had of been made aware of this I would never have ordered.

I am very pleased with the quality of the material and it actually came quicker than was forecasted. Thank you Light in the Box. I will be purchasing more in the near future. I will definitely recommend your products and how to purchase.

The clothes look great online but the wait time is horrible. Then, if something doesn’t fit, the cost to ship back to China is astronomical, These Companies are not as cheap as they used to be. They have all raised their prices, so you are really not getting a Great Deal. I like the style of the clothes but will think twice next time. Between the wait to receive, and the fact that you cannot really return them, makes this a very frustrating experience!

I recently made my first purchase. One of the items I received was defective, loved all the rest. My concerns were laid to rest by the prompt and very satisfactory resolution to my problem. This company said they would deliver and they did.

The service is excellent and prompt. I was surprised that I had to pay the clearance fees on my shipment to be able to receive. It has been refunded 100% by Light in the Box because I had already paid the duty insurance on my order. Amazing service! Of course I would recommend to friends. Also, I would advise paying the shipment & duty insurance on your order. It saves a lot of money. Thanks and keep up the great service.

I was surprised when I learned about the return policy, and the cost to do so. I have 2 pairs of shoes worth approx. $180 that don't fit well and I can't use, and too expensive to return. Their credit to rewards system is a joke, I also had to pay $139 .00 in customs and duty on a $450 order, which I was not aware of either, I did not know they were shipping from China, or I would not have ordered from them. Will not be ordering again regardless of the credit or "rewards" on my account.

This was my 3rd time ordering, I am pleased with everything that I purchased so far. Customer service Is good, got back response from them less than 3mins after texting them. I was super happy with my 3rd order because it came way earlier than the set date. Looking forward to shop again.

When I placed my order, one dress and one blouse were for an event in the same week. I contacted them several times because my order was not showing up on the app. It finally did about a week after I placed the order. The order arrived a week too late. 6 days after I needed the dress, and one day after I needed the blouse. The two dresses I ordered did not fit. One was of extremely poor quality and craftsmanship. It's been about 10 days and I still can't get any resolution on sending the two dresses back and getting some sort of a refund, or even a response when I said the hell with it just credit me the 10% of the purchase. Because I will never do business with these people again.