LightInTheBox Reviews

Ordered a couple of sweaters 2XL and 3XL and when received they were comically too small. They arrived more like Youth small/medium. They then tried to block me from returning items by denying the return and then offering 20% off to keep the product. Then they offered 50% off and then 60% off the product to keep it and not return it. Once you get through these steps they will try to claim you didn't talk to them within 7 days even though you easily have email proof.

I ordered one time. The delivery charge is very high than other online shopping services. I never ordered again with the LightInTheBox.com and some items that I ordered first time were very cheap. Not worth for the price. They haven't good coupons or any promotions like free shipping.

This is the best place to online shopping. A trusted online shopping company. It's safe to purchase on this site. But I don't know the site is saved our details. But this is very easy and good for all. I highly recommend this. I will keep bidding and buying on this.

Very pleased with your website. Filled with a wide variety of items from clothing to household items, electronics, etc. This order includes wall stickers that are very beautiful and I am using to decorate my kitchen. The site seems secure and it is easy to order. Delivery is good too. Highly recommend.

I ordered 3 items, I checked in each one of them the size chart... It is totally wrong that chart. I am a very exact Medium size on tops and 32 Waist in bottoms. I checked the equivalent in their sizes and I ordered them. The only one I did not follow was Ok for me. The rest big as for 3 guys like me. I have to pay if I want to return them, because NOW, they are coming from China (???). No warehouse here (???). So it came in a week and I sending them to China would be way more expensive than the total amount I spent. They have to change that. Here in the USA, returns and exchange are free to do it.

This company is a rip-off. If the garment doesn't fit properly or the material is inferior the option to return the merchandise costs more than the garment price. So, they offer an option for a refund of 10-30% of the cost of the garment, that you can't wear regardless of how much they discount the price. Beware when buying from this company.

I wish I'd known how clingy these shirts were going to be. The quality isn't bad, but even with the size chart the shirts are too small. I'm generally a large in US sizes and ordered XL, and they all fit like skin. I love the fun colors and patterns of the clothes, but they're just not sized for North America.

I order a wig and paid over $18 and got another wig advertised for $11. Total different from what I ordered. I am highly disappointed and dissatisfied. I felt robbed of my money. I purchased from you out of trust but I'm betrayed.

I ordered a size 14 in burgundy pant suit for my son's wedding. It was too tight. This was not a special order but they did not let me return the item which still has the tags on the suit. All they offered after numerous back and forth emails was a 30% refund. This is not good business practice. I did not give them measurements just chose the size and color. VERY DISAPPOINTED CUSTOMER.

My Shirt was what was advertised. No tricks. Feels good, fits well, came pretty fast, low price, This is not like wish, You get what you want here. My shirt looked just like the pic and the sizing was right. I would buy more from this site.

I ordered several items, yet the jumpsuit was too tight in my torso that I wouldn't be able to sit down in it/can't button bottom cuff due to it hitting me on my calf. I tried to return, but in order to get most of my money back after shipping, I have to take a pic of myself in the outfit with measurements to prove it doesn't fit. I have never had to do this with no clothing store in my life. And after paying $32 for it, a 10% or 20% discount on another order won't do. I won't be ordering again period!

I ordered on June 06, 2022 two items from Lightinthebox. Women's T-Shirt maxi dress in Green size 4X Order #** that I did not receive as indicated. The women's chinos wide leg pants came on June 17th and the delivery man took a picture total $41.88. I requested a refund for the dress I never received and was told it was resolved by issuing a ticket? Please send me another dress or refund the item!

Of the variety of clothing that you have. However I was a bit disappointed in buying tops. Some fit perfectly at that size and then the next ones don’t fit. Other than that I really love the clothes. I have told other people who may be interested and they’re going to look at them too.

The garment I selected was of an acceptable quality. I appreciate that. However I was charged almost a third more for delivery and misc charges. It takes way too long to receive, for what I'm paying over the garment price.

Purchased two different cases and both are just what I ordered. I will switch out both cases to see if I like one better than the other. I will also probably order a few more items, since ordering was so easy.

Filed a complaint with them regarding items received that I literally had to submit item by item once I did get to the place to file. It was difficult getting to the place to file complaint and the limit WHAT you can file on! It took me more than four times to get my complaint logged. They then closed three of my items with no review because they were all in the same order it appears. Light in the Box is using pics of another company’s clothing and selling poor duplicates! They need to be shut down from doing this! They refunded me $19…!!!

The swimsuit I ordered was exactly the same as the picture. It was a little snug but that’s ok as I’m trying to lose weight. The colour was spot on and the material was good quality. I’ve ordered other things off another site and ended up throwing them in the garbage because they weren’t anything close to what I ordered. So I’m very very happy. Thank you.

Received items within the same time frame as ordering from a local store although these items were purchased in China. All items were as prescribed with no surprises. I would recommend buying from this website, so many available items with great prices.

I was very pleased with how prompt the shipping was but when I received my jacket I was disappointed. It was advertised as "white" but what I received was a beige color. Jacket is good quality, a little snug. I usually wear xsmall and ordered a small.

Very nice clothes. Love them,.. Thanks BC... Well the order came fast and everything fit right. I'm pleased with my order... Thank you.. I'll be ordering more items soon. They have great selection..for everyone including items of all kinds... Thanks. Will get back soon to order more ok. Thanks..

I like the quality of the items. The sleeves were a little tight. I would recommend ordering a size or 2 larger. The cost to return would be the same as the cost of the dress. Customer service was very nice to work with to have this issue resolved.

The blouse is a perfect fit and the colour is also perfect and matches the skirt I bought it to go with. The material is also as described. The only “con” is I think the finishing stitching is bit lacking. I put a few stitches in to keep the facing in place. Other than that I am very happy with my purchase,.

Both the shorts and the sweatpants fit me perfectly. Not too small, not too large. They are also very comfortable and look really good. Many have already complemented on my purchase.. I believe that for summer activities both indoor or outdoor, they will end up being very convenient.

I have been completely satisfied with all orders I have placed (4). Delivery time has been a little long, but the products have been worth the wait. Quality workmanship, sizes that match reality and prices are affordable. I have ordered shirts for myself, wife and friends.

I have never had any problems when I ordered and the quality of the items are top notch - my most recent purchase was a pair of sandals - they are very similar to sandals that I had back in the 70's and 80's and I love them and going to order another pair with a different style and color.

Happy with quality and shipping time. Will continue to browse your products, you do have a vast array of different and interesting items. I have.my eye on several. I put based the Jersey with the paint spills over the shoulder, very visible!

Can't say more but I didn't have any interactions with humans. Really bad. Also you have to make sure that the item you want will really fit your need. Otherwise keep it anyways. I wish it was like Amazon.

First they did not send the dress I ordered and instead of making it right only suggested a partial refund and credit but I never intend to shop with them again... They expected me to pay shipping for their mistake... Not good customer service.... I am done with this vendor.

I ordered 3 shirts. 1 fit perfectly the other two were way too small, by 4 inches on either side. They said it was my fault for not reading the size chart?? 3x is the size I wear. I sent them pics of the shirts stacked on top of each other so they could see for themselves the size difference, I would have expected that they would do the same thing and compare their shirts, for the next guy. I didn't get a full refund. Only 1/2. I wanted the shirts.. Funny.

Let me start out by saying, that I'm 5'6 and weigh 115 lbs, so I bought these in extra large... Probably would have been better off with large... Nothing a nice leather belt couldn't remedy. The fabric is polyester, so it actually doesn't look as vibrant, nor as matte as in the stock photos... Bear in mind that the sleeves will extend completely over your hands and fingers... Rolling them up is a little complicated because they are bell sleeves... I still roll them up. I purchased 10 of these shirts, so I'm a little unhappy as they're a little on the large size, but I consider this a learning curve... Not going to cry about it, and returning an order this size to China just isn't worth the cost, or the time for the money I paid... I recommend just be ultra careful with your sizing and realize that these aren't nearly as pretty in person as they are in the photos... But they're okay... If people want to be 100% certain they're going to love something, shop locally and in person.

The shoes are exactly as described. They are a perfect fit and arrived in good time. They are comfortable to wear and look extremely stylish. My son wore them to his high school prom and received compliments. He was very pleased with the purchase.

For some reason the sizes are not like other sites. 2XL is actually a 16 instead of the usual 22. Very depressing. Gave to Goodwill instead of returning. Quality was what you would expect for the low prices. Won’t shop here again since they don’t actually have my size.

The quality of the merchandise is nothing (very disappointed) like the catalog showing on the website, the size chart is not accurate at all (at least 2 sizes smaller), and you can’t return the items because they’re coming from overseas and the return fee is way too high so you have to keep the product. Prices are ok but if you looking for good quality don’t buy here.

The suit was made to order and fit perfectly. It arrived quickly with no delays or problems. The only small problem was that it was bunched up in a bag and was wrinkled. All in all it was a good experience.

For the most part my orders are ok. Many items run on the small size. I have received a item I didn’t order instead of the item I ordered. I order two exact items. Same size. Just different colours and they were two totally different sizes. The return process is a pain so I haven’t even bothered doing it.

Still have not received an order or any package and I can not get any one to contact me referring to this "order". I really would like to talk to someone and this is a pain as I have spent money and this is a waste of time.

I'm very happy with my purchase. I love everything about it! I just wish it could have come quicker but the quality of the garment made it worth the wait. The size was just right. I used the measurement guide provided to pick the right size. I am pleased with my experience.

The return process includes mail it back to China or take a 75% reduction in price as a "refund". You can take less of a reduction and get "credit". A fully disclosed return policy BEFORE purchase would be better.

Lightinthebox.com was an exceptional experience as online shopping goes. Good price, fast delivery, and the product was exactly as ordered, and in fact, better quality than expected. We will use Lightinthebox.com again. It's nice to find a good online seller.

I have ordered several cloths from Lightinthebox.com. The one that was an absolute disappointment was the tuxedo which number is above. I paid about $147 which included faster shipping. I only received the pants and not the jacket. I opened a ticket but was told that it was my fault because I ordered only the pants which is not correct. When I ordered the tuxedo, I clicked to have the all tuxedo and requested size M. The price for the tuxedo was and still is about $92 once tax and shipping were added it came to $147. I am being told that it is my fault which is not correct. I am being told that I ordered only a custom pants which makes no sense since I simply requested size M without any special modifications. I had ordered the day before another tuxedo which I have no complaint about and I also ordered another suit, a dress for my wife and a shirt.

I found this company very easy to deal with and that they kept me in the loop through the whole process from placing order to receiving order. Their prices were very fair and the quality of the 4 shirts I received was quite good to great. The only downfall to this order is 2 of the 4 shirts were smaller than I anticipated but the next time I do order I will order one size bigger or a tall size if available. I would definitely use this company again.

I would give a zero star of this site. I had a horrible experienced. Very expensive clothing for a very very poor quality. The shipping is very expensive and it arrived very long. They post the pictures very nice and when then when the product arrives it's nothing but garbage quality. I told all my friends to stay away with site because it's a scam. I will never ever order gain! Bad bad bad.

The dress is not true to size I bought an XL just in case it ran small I am normally in a medium or small. I cannot zip the dress up and I can't return the dress. Very disappointed. I don't know what to do about the dress. I wish there was something I can do. If you have suggestions please contact me at my number **. I bought the dress a while back and did not realize there was a 7 day return policy. I just tried the dress on and was so mad when I did because it would not fit. Now I have spent this money on the dress and cannot wear it at all and I can't return it or get a refund. I would just like to have a larger size so that it would fit me. I have Dolly Parton breasts. The dress fit from the hips down but way too small at the top so I am sure if I got a larger size it would look funny at the bottom. Way too big. As I said I am very disappointed with the sizing. It's very hard to get the right size from a company that does not stay true to size.

The shirts we ordered did not fit, we ordered the normal size we usual wear. The refund and exchange policy of this company sucks. We should not have to return merchandise to Asia when we purchased it in USA. Also your size guides is hidden in description of products and yet you use that as a reason not to accept returns. I will not be purchasing from this company again.

The top had a much wider neck than expected and a much narrower hip size than expected. Not overly pleased but a nice material at a good price. Unfortunately, I won't be purchasing from this vendor again.

I'm generally leery of ordering thru vendors based overseas, but my experiences with this company have all been remarkably good! They seemingly have a very streamlined system in place which makes ordering thru them a breeze. Even with the covid disruptions, they still got my order fulfilled quickly and accurately! And their low prices & massive selections are the icing on the cake!

I can't provide any information about the products themselves as they didn't arrive yet, but delivery processing is terrible. The order was placed on 21 May 2022 and took 10 days to post. For more than 3 weeks since it was sent the order is still located in China, travelling a few times between Dongguan City and Guangzhou. I wouldn’t suggest using the shop specifically if you need to get the ordered products in time.

I will never order from here again. In placed 2 orders and never received them. They sent them back saying the address was wrong and it was correct. I still haven't heard nothing from no one or received my order but they took my money

One dress, although adorable ran 2 sizes too small. The other one was a joke, it was like the colors were painted onto each other. The picture looks like two materials sewn together to make a lovely pattern was actually painted on artwork and poor artwork at that

I bought pair of shoes, a jacket and a belt, and as expected, it took about a month to receive them, because they were shipped from China. Packages were poorly wrapped, and the items were not to my expectations. Two pair of shoes size 42, one was large the other small for my feet. The jacket was small and made of a very cheap material (contrary to a very fancy looking picture on the site). I sent them an email, attached with pictures and after a few email correspondences, I agreed for partial payment, rather than returning all the items to China, which would have cost me the same amount of purchasing money.

This is a beautiful shirt. I could only give it three stars because sizes run small and delivery is very slow. When tracking, your item may sit in Jamaica, NY for several days. Again, I must state that items are mostly cut small. I wear a size large but in most cases, I have to get an X Large, and in some instances a 2X Large.

I purchased three dresses from this company after reading the great reviews on ConsumerAffairs website. I received my items today. The bag was partially torn and the inside bag was completely open. But my main issue is that one of the dresses didn't fit - not even close. In addition, the fabric is cheap, thin and poorly made. I started a return ticket with the company - which I find absolutely ludicrous to have to do to get MY OWN MONEY refunded in the first place. I then received a very lengthy email stating I had to send photo PROOF of my "quality issue" for them to continue to process my request for a refund.

I ordered 2 sundress and 1 didn't look good on me, therefore I wanted to return it. Before I could request a return I was forced to review the items in order to proceed to a "return request screen". When I requested return authorization, I was told that unless the item was damaged or not as described or photographed, I could not return it. I could exchange it for another size or accept a partial credit toward another item.

I ordered these shoes: "Women's Slip-Ons Tassel Flat Heel Round Toe Casual Walking Shoes Suede Loafer." They were advertised as wearable in Fall/Spring/Summer. My order #** was ordered on 04/15/2022. They didn't arrive until almost 3 weeks later. I know, because I was afraid they wouldn't arrive before a scheduled vacation trip I wanted to wear them on. The email statement read, "YOUR PACKAGE MIGHT BE DELAYED" For 2-4 business days due to insufficient transport capability! It was Much Longer than 2-4 DAYS!

This company charges way more than indicated. Got the completely the wrong size after using the sizing chart they provide. Everything comes from Asia so you can't send back or return. They were very speedy and attentive to my email as soon as I reached out to them. They gave me options but I have NO idea how you take them up on their offer because they don't inform of how to do that!!!

I am again waiting to get directions from customer service on how to return a dress. I ordered the dress as a bridesmaids dress. The color does not look good next to the brides dress so I need to return it. The dress was never worn and has the original tags attached. Why is it so difficult to get information on how to make a return? Directions for a return should be included in the original shipping. Instead you send me two strange emails about giving me a discount if I keep the dress and then you say I need to take two different pictures of the dress in daylight and in fluorescent lights. I don’t have fluorescent lights in my home! I won’t be ordering again if returning is this difficult!

Please don't waste your money on this website as their product is nothing like it is described on it website. If you want a refund they send you a fake link that does not work. All I gotten is nothing but the round around about my refund.

The dress is beautiful and looked amazing on my daughter for her roller skating figure skating competition. We received the dress in the indicated time. This purchase was such a great experience. We will be purchasing additional dresses in the future.

I have done a lot of online shopping. However, my experience what with my experience LightInTheBox was Superior in every way. The product was good quality, fit perfectly and arrived 4 days early. I really light the detailed tracking feature. I could tell where my package was at all times.

One of the blouses was Extra Large and I ordered a small... Sadly it was one of the ones I liked the most. AND, the dress is supposed to have lace on both shoulders and it has only one sleeve with lace. Very disappointed. A lot like NORA CORA in China... of which wasn't consistent in their quality. Sad, because I ordered items for Renaissance Fair... which I was happy with.

The shipping took a while, but I understand completely about distances and shipping capacity, so it was no problem. The garments are well made and exactly as described, what I really like is that they are unique in style. I won't find anyone wearing the same thing as I do! But so many people have asked where I got the dresses! I've told them about LightInTheBox. Just be sure to refer to the size guides, they are accurate. DO NOT order a U.S. size!

Just as expected, will be great for small gifts. I'm sure that anyone that gets one will enjoy it. Looking forward to the smiles that I will see when the receiver opens it up and puts it around their neck.

I thought this deal was too good to be true. I still can't get over paying under $15 for this dress! Nice gauzy material with ample room since I ordered 2 sizes up. The dress is not lined and is quite see-through, but the workmanship is otherwise good. I like the cuff details on the 3/4 sleeves and the pockets.

Ordered 2 short sleeve golf shirts. Good prices and they fit according to the size chart provided. Good deal for the price so I ordered 2 long sleeve golf shirts and I'm very pleased with my purchases. I won't hesitate to buy something from Lightinthebox again. Items were exactly as described and shown in the pictures.

Customer service was friendly, prompt and efficient. The website is easy to navigate. However, there needs to be accurate website descriptions and actual images of products ordered. As the product delivered was not the quality or product shown in the advertisements. Otherwise I am satisfied with my other orders, processing and delivery was much earlier than expected!

Your return policy is made to send the wrong message to your clients. Nowhere to return merchandise back for an even exchange. Take the money and run is usually a company named scammer. Unbelieveable you are allowed to operate in Canada. I am another customer with the same lesson you have turned off many according to your reviews. Untrustworthy. The pictures and advertisements look nothing like the merchandise received by the customer. Disappointed with quality. Lesson learned.

One of the baseball caps (mesh one) has misspelling on the main sowed on leather sticker. All in all, I am satisfied with the price and size which were very important to me in writing this review.

I ordered several items from you in a few different orders. One particular dress, the one I was hoping to wear for my wedding was refunded. Then I've ordered another one (in the order # above) and it still hasn't shipped! I'm so worried it won't get here in time. It's the "Aline knee length dress in Khaki". Can anything speed up the process???

I was surprised by the quality of the fabrics, the beauty of the designs and the workmanship of the clothes and shoes. The only problems I had: the pants were too short and the dress didn't have the fullness as shown. "Light In The Box" was more than willing to help me but I assured them I would take care of it myself. I bought a petticoat on their site for the dress; and I gave the pants away for free to a neighbor. Problems solved! I hate doing returns.

I was given $25 in coupons, if I'd write up some feedback on Facebook. I did it and tried to use APPUSD10 and it wouldn't work. I wrote them about this but they never got back to me. Maybe if they read this they will feel guilty and get me a free shirt? Who knows?

Been a pleasure ordering every time so far. Love everything I have received. Pretty dresses and what great prices!!!! I am a repeat customer that's for sure. I get a lot of compliments on my dresses. Can't wait to get my next order.

Love the shirt, love the material. Took 16 days from the day I ordered it, to get here from NY. I can get 2 cartons of smokes in 5 days from NY. I'll order again but won't be expecting anything in a timely manner.

Horrible fabric and design. Sizing very large for a medium. It looked like a lab coat! I requested a return and refund and was told I would need to return it to China. That is ridiculous and won’t happen. It’s not even nice enough to resell.

The quality of the product was inferior, and considering I paid for expedited delivery, the items were delayed due to having to pay duty and other charges, which were not stated in original invoice. I’m expecting to receive a refund for the duty charges. I also requested a refund for the items due to my dissatisfaction, but have not received a response to date.

I have tried number times to get in contact with you but can’t. I just a phone number as I can’t get the app to work! I think this is very bad service and I will tell friends Abigail my experience! Other than that the clothes that were the right ones were great, well made. If you would get back to me so I can get this fixed. Thanks.

While I might not have been pleased with each item in my order, my interaction with customer service was excellent. I asked about refund options and received a very quick and thorough response. Customer service also provided me multiple options to make amends.

Not even the case for my phone; a friend who is a size 4 fit into the 2x swimsuit. The case for the Galaxy 10 did fit another friend's phone so that too ended up a gift for them. When I wrote the bathing suit was the wrong size they referred me to a sizing chart that I couldn't find. Will not shop there again and cannot recommend it to any of my friends.

I am happy that I have found Light in the Box. There are three main things that keep me coming back to this site. First, the fun fashions that fit my lifestyle. Second, different looks, colors, and patterns to make any occasion special. Lastly, but super important, the affordability of the choices from the site. I am a committed "Light in the box" customer. I enjoy looking my best! Thank you, Bob

I ordered several items after researching carefully the sizes as presented. The process for complaints is complex and while I bought (as an example) 2 pair of gloves, of different sizes...they both fit the same and are unacceptable. Cycling clothes fit badly, when compared to european or north american brands. With negative reviews I was offered a price reduction but very little information is otherwise available...and when it is, it wastes an enormous amount of time to find it. To add insult to injury, I was finally offered a 20% refund! Totally unacceptable especially as I purchased according to POSTED instructions. I will continue to encourage others to stay away from this website.

The quality of the products received and fit, was great. My overall disappointment comes from the lack of satisfactory options for items that didn’t fit and needed to be exchanged: I could pay for shipping, which cost more than the pants, or keep the pants, and get 15% credit. No thanks.

I love my shirt. Thank you "Light In The Box". I just happened upon this shirt ("Built in the Fifties") in an ad and decided to get it. I normally don't go for this type of "slogan shirt" but I really liked this one.

Light in the Box knocked it out of the park again! These dresses are one of a kind and absolutely gorgeous. Both were made with wonderful material. My daughter felt like such a princess of both dresses! You get so much for your money here it's unbelievable. I will not shop anywhere else again. I love the uniqueness of each outfit.

I am very dissatisfied with you about sending returns back, I have been trying to return and can't get it done. There is no phone # to communicate with a human, my items are too big and bad fabric. Keep saying I need to send to China when package came from New York.

Exactly what I ordered and fits exactly my size. This is my second pair and I love them. Came sooner than expected. Would definitely be buying another one. Would also recommend to a friend. Can't wait to get a pair of pants that match my shorts.

I bought three dresses. Two fit and one didn’t. I checked the sizes and ordered accordingly. I think that the sizes that are put down aren’t right. My bra size is a thirty eight and I always go for a forty two inch size.

Purchases were excellent, fit well, look and style are amazing...I am so grateful for this purchase off of your company, thank you so much xoxoxox. Stay safe during these circumstances and also thank you for the delivery of these amazing attire, God Bless and keep you safe and healthy xoxoxox. Beautiful clothes, will purchase soon, more of different pieces xoxoxox.

I have received many men's tops to date and have been very pleased. The sayings are witty and the patterns I've selected come accurate. Only problem is I'm between a medium and large. I've already recommended this site to a close friend.

Loved every purchase so far! Bought a few shirts, a hat and a belt. I’m a very satisfied customer. I’m planning on buying much more, especially around Christmas time, I buy a lot and will definitely buy items here for sure.

Very quick to ship, well packaged and exactly as described. Everything fit well by following size instructions. The colours were the same as on screen. The quality was exactly as described. I would order again in future with no hesitation.

Wrong shipment and they were really helpful in resolving the issue.

I've never been so disappointed with the quality of a product. I purchase a T-Shirt that should say "Ride Free"! BUT!!! the T-Shirt I received, the R in Ride is 1/2 missing! And here is 1 & 1/2 E's missing in the word Free!!! So basically what should read "Ride Free" reads "ide Fre"!!! The second T-Shirt bought is so DISTORTED! and Not centered on the shirt. I feel that because they are a larger size, they were printed completely out of proportion / out of scale, something! But most of all, when I tried to return the shirts I was told it would cost me $80 plus regular postal (considering it was shipped in Canada from 5380 Timberlea Blvd. in Mississauga, which is basically 10 km). Where it would be so easy to bring it back to and easy to return to sender. This is the BIGGEST and only DISAPPOINTMENT in all the things I've ordered online, and I will tell everyone about this if it is not taken care of in a professional manner. Hope to get a positive response.

This company is an absolute disgrace. I am not one to take the time to write reviews, but I am appalled by this company's awful customer service. We are going through a credit card company dispute resolution, and this company is committing fraud by indicating that dresses that were ordered (that were of terrible quality) were made-to-order, which is not true. They also did not respond to e-mails and now claim that we are outside the return window. I will not tolerate this.

I wish I checked all the reviews before ordering! I was going on vacation and decided to ordered a few dresses from them (Order# **). Once I got those so called dresses I almost cried- cheap material, see through, poorly made- in some places stitches are out sizing is not right(I ordered the sizes specifically relying on their guide table, I measured them when I got them and sizing was completely off) , color is off ( for example, the picture shows bright yellow, I received an orange color dress). Horrible!

I have written many praises for LightintheBox over the last few months and I have spent a LOT of money there. But this time, I am NOT happy. My daughter ordered a dress in April and, it still hasn't even shipped! When she wrote LITB, she get a semi-rude reply. I am so disappointed in your company right now.

Two of the 4 garments were labeled incorrectly for size. To date, I have not received gray dress. Unable to return items. No return labels provided. The order took a long time to be delivered. Another lesson for me, you get what you pay for.

Loved the product. Received it very quickly, and have nothing but good things to say about my experience with your company. Will definitely be using your site again to purchase more items. Thanks for the wonderful experience. Will order again from your site for sure

They were very helpful and refunded a portion of my money. I made a mistake and only ordered a wrap and not the entire outfit. They contacted me via email and told me my options, so I took my refund and ordered the correct outfit for my daughter's wedding.

Ordered 2 pair of sandals. Site wanted a review. Wrote a glowing review on one pair, which were fabulous! The second pair were awful. I wrote the review expecting nothing from the company, as I didn’t complain, I thought I would just resell them on Poshmark. But to my surprise, the company contacted me, and was FANTASTIC! They offered 3 options as a solution. Customer service is 5 star, and prompt. I would definitely order from this company again, and would highly recommend them to everyone!

I've ordered many things & will always love this site! Great deals. Good products as well. It's worth the wait. I have not been disappointed with anything. And I have been telling my friends about this great site. Nothing but compliments on my clothing.

The quality of the material is fantastic. The cost of my 2 items was well below what you'd expect to pay. The delivery was sooner than expected. Overall very satisfied. I would recommend this company to my friends & family.

Some of the orders that I made, were fast to arrive (1 week). The products are of first quality and very nice. For what it is of one dress, it fit like a glove and it is very appreciated. I will recommend it to my friends.

It fits like a glove. I love it and am telling all my friends about my discovery. I know everyone I tell will be just as happy as I am. I was doubtful that I would like it much less love it. But I do.

I love the product and the shipping was always on time. I will be order from here again. The quality of the product is good and I love the merchandise I get from this company, everybody I want something from here.

LightInTheBox order **. Ordered jacket XXL according to their size chart. I were a large and have ordered 200+ shirts and clothing from honorable manufacturers around the world. Never had such a problem such as this. Received jacket and shirt, Both are labeled the size I ordered but fact they are not that size! LITB will not will (after many back& forth, wasting my time with a co that plays games) not refund my 100% refund or accept their undersized poorly stitch items back, who dose that? After many email with they gave me $14 out of my wasted $73, were is my $57? Note I do have photos and evidence but no need to waste my time anymore. Just wanted to caution other shoppers.

Company's customer service really stepped up to the plate to assist with a purchase issue. They listened, investigated and followed through with assistance. I would purchase from this company again. Really impressed.

I got my order, and was very disappointed with the sizing. I made sure to look at the size chart for each item but not anywhere near what I was expecting. The return policy is very disappointing!! I can only get 20% of my money back or spend another $45.00 to send it back to China. Which is unrealistic. If I had of been made aware of this I would never have ordered.

I am very pleased with the quality of the material and it actually came quicker than was forecasted. Thank you Light in the Box. I will be purchasing more in the near future. I will definitely recommend your products and how to purchase.

The clothes look great online but the wait time is horrible. Then, if something doesn’t fit, the cost to ship back to China is astronomical, These Companies are not as cheap as they used to be. They have all raised their prices, so you are really not getting a Great Deal. I like the style of the clothes but will think twice next time. Between the wait to receive, and the fact that you cannot really return them, makes this a very frustrating experience!

I recently made my first purchase. One of the items I received was defective, loved all the rest. My concerns were laid to rest by the prompt and very satisfactory resolution to my problem. This company said they would deliver and they did.

The service is excellent and prompt. I was surprised that I had to pay the clearance fees on my shipment to be able to receive. It has been refunded 100% by Light in the Box because I had already paid the duty insurance on my order. Amazing service! Of course I would recommend to friends. Also, I would advise paying the shipment & duty insurance on your order. It saves a lot of money. Thanks and keep up the great service.

I was surprised when I learned about the return policy, and the cost to do so. I have 2 pairs of shoes worth approx. $180 that don't fit well and I can't use, and too expensive to return. Their credit to rewards system is a joke, I also had to pay $139 .00 in customs and duty on a $450 order, which I was not aware of either, I did not know they were shipping from China, or I would not have ordered from them. Will not be ordering again regardless of the credit or "rewards" on my account.

This was my 3rd time ordering, I am pleased with everything that I purchased so far. Customer service Is good, got back response from them less than 3mins after texting them. I was super happy with my 3rd order because it came way earlier than the set date. Looking forward to shop again.

When I placed my order, one dress and one blouse were for an event in the same week. I contacted them several times because my order was not showing up on the app. It finally did about a week after I placed the order. The order arrived a week too late. 6 days after I needed the dress, and one day after I needed the blouse. The two dresses I ordered did not fit. One was of extremely poor quality and craftsmanship. It's been about 10 days and I still can't get any resolution on sending the two dresses back and getting some sort of a refund, or even a response when I said the hell with it just credit me the 10% of the purchase. Because I will never do business with these people again.

While I am very please with the comfort and fit of the items I purchased my only complaint would be the time it takes to get the product to their customers. If I had know that it would take as long as it did I would have purchased from a local business. I like your products, but just don't like to wait so long to receive my merchandise. I know it takes prep time/shipping time, but most of all these items should be readily available to ship as soon as the customer's payment is approved. All in all I may purchase more of the items at a later date.

Dress ordered in recommended larger size than my usual and it fit perfectly. Always worries me when I am ordering from Overseas as you never know what kind of delays there might be. LightInTheBox has always delivered in a few weeks. Tracking is good.

The two tapestries that I had ordered were absolutely beautiful and both were exactly as shown...I love the vibrant colors and the graphic designs are very clear!! My order arrived quickly also! Would recommend buying from this company...items are exactly as shown! Thank you...

While it took longer than expected to receive the item due to a supply issue, I eventually received it (2 months from order date) and am happy with the quality. However, the size I ordered was 2-3 years but I find the size is closer to 18-24 months. This could be the difference between Asian and North American sizing...

Stay away from this company. It should NOT be used by North Americans. Bad bad bad quality (fabric as thin as a mosquito's wings, completely see-though). They don't accept returns or want to charge 40$ for S&H for a 25$ value of goods. They don't publish bad reviews. I started getting a ton of spam messages as soon as I made an order. So please, don't leave them any personal information.

Product is China knock off, ordered on google shopping. Didn't know it's a china company. Arrived no zippers. They make you pay $47.00 to return. SCAM COMPANY. They kept telling me they would refund me. Never did. RUN FROM THEM!!!

I bought two dresses from this company. One dress did not look or fit like I expected. The return process is difficult, but the company did contact me and offer me a refund. They have really cute styles at a very affordable price. Just research the size and color well before ordering.

I bought about 13 items...only 2 of them I was moderately satisfied with. I spent $316.00 plus 90 dollars for duty. Guess what? Light in the box will only refund me $89.00 which according to them, is 40% of my purchase (nope). And the other option is to send it back and pay for postage. So after everything, it's not even worth it. I am better off going to a brick and mortar store. I wouldn't encourage anyone to buy from this site. It's a ripoff.

I got 12 pairs assorted gold earrings and 2 silver bracelets, I love to shop in your store of Light in the box. Thank You very much!!! The price is perfect for me. I didn't have to wait for months of my orders to receive.

Ordered 2 3D t-shirts which arrived on time and were easy to track online. Both shirts were a great fit and are made out of a very breathable material. Very happy with my purchase and already looking to make another purchase.

I have placed several orders and they have been processed and delivered promptly. The issue I did have was looked after quickly. The clothing is of decent quality and unique. Colors are true and not washed out. Clothing does not shrink when washed.

I recommend to all buyers! Lightinthebox is a gift in my customer's experience. I easily find everything I like in life! Prices and good quality makes it fun! Shopping is very easy and I am always proud to wear jewels, clothes and shoes because it looks good on me! Now that I found you, I keep! Thank you for existing!

It’s so classy and just like the picture. I was surprised because most pictures are not dead on when it comes to seeing it online and receiving it! I’m going to another another one now! Thanks Light In The Box.

I was very happy with my order. If you follow the sizing chart they have with each item your item should fit. The sizes are smaller than here in Canada. (I ordered up 2 sizes.) Both dresses I ordered were like they showed online. If you have any questions they are happy to help through 'chat'. My items arrived the earliest their estimated time. I have since ordered 4 new items and I'm waiting for their arrival. I can review them at a later date.

Pleasantly surprised by the fast shipping. Shirt was exactly as described and Wow the colors were perfect. Can hardly wait to wear it at the golf course and see all of the jealous players. Would recommend purchase to others. Thank you.

I bought two dresses, both 3x. One was snug, the other huge. Returning the huge one will cost as much to ship it as the dress is worth. I like your clothes, but if I can't actually return items and get my money back, I won't be buying again.

I was pleasantly surprised with how pretty the product was. It is very hard to predict based only on a picture. I was also very happy with the delivery speed. Since COVID everything is SO slow. We had our High Tea fundraiser at church and our table looked beautiful! THANK YOU.

Ordered 3-9-22. Received 5-10-22. Size is wrong and wish to return and get refund. Will not contact me. Will not let me get to my account and not emailing me back. $92.73. Tracking #**. Hope you can help. Just want my money back. Will not recommend them to anyone.

Very accurate. Product delivered within the time limit and was the right size and color. Perfect customer service, and kept me up to date on my product. Everything got here damage free and in good share. Packaged properly and boxed safe.

Two beautiful new dresses. This is my second order and my third is in transit. The fit, the colours, I am getting compliments from anyone who sees it on me. My first was three new dresses. My third order is for three also. So eight new dresses so far.

Nice material, beautiful colours but fits small. I love it but need to lose a little weight around middle. Nicely made. I would recommend the bathing suit to my friends. Easy to order. I have ordered other merchandise from this company and have been happy with the products.

Shipping states 2 weeks. I ordered this Apr 29 - 98 items still have not received. $706 shipping charge. $54 insurance. Duty insurance $51. Absolutely ridiculous. When you spend $3000 maybe shipping should be free. Very disappointed and sizing is wacky.

My original review was not a good one. My custom sized order did not come as ordered. LightInTheBox offered to make me another outfit if I returned the first one. I found another outfit while we were working things out. I opted not to return the outfit and have sold it online. The cost was more than I could pay. Their customer service (Bloo) has come to me with a partial refund to resolve the issue without me returning the outfit. I appreciate that they are doing this. Bloo from their customer service was great to work with. They were good about everything. I am now giving them a 4 star review for their customer service.

Was shipped wrong product. Ordered, received wrong size, returns. What a hassle, cost too much to return and it was your mistake. Shipping is way too slow, takes forever to get. Shirt ordered don’t have Camaro on it and received 2XX not a 3XX. See pictures attached.

I ordered my wedding dress and was not disappointed!!!! Oh and the shoes as well!! I was skeptical and anticipated the wait but it was well worth it!! You will not be disappointed and I felt like a doll, thank you!!!

My main complaint is it says on website that orders will be shipped in 5 days. I have had orders that didn't ship for weeks. Plus shipping is REALLY expensive. Products are nice ONCE I receive them. Please speed up the processing time so the orders are delivered sooner like the website says.

The company responded quickly and positively. The issue has been resolved very satisfactorily. Thanks so much!

Very happy with this company. They ship quick, can’t beat the price. Very helpful customer service. The clothing is very nice. Fit does run small so pay attention to sizing measurements...that would be my only complaint and that is not really a complaint.

This was my first purchase from this site. The hat was very cute (after a bit of work on my part). Great price! Many compliments. It arrived in a flat box, requiring a work to get it looking like a hat. Delivery was very slow. I'd order again, but would have realistic expectations.

I tried filling out the Return Form but they wanted to know if there was damage to the package. They asked for a picture. There was no damage to the package. The jacket was packed in two (2) plastic bags, very securely. I wanted to return it because it didn't fit and it looked different than the advertised picture.

We had an issue with the initial product we purchased. But after a couple of emails back and forth, was able to get replacement sent. The shipping for both original and replacement took a while, but finally received. Will make sure our next purchase is not needed in a hurry.

I have ordered 2 necklaces that look like they are glass and Jesus is standing inside it. I have so many people who come up and ask if I would tell them where to get one like it and I do share the Light in the Box with them. However, I am having trouble getting the necklaces in the mail.

I purchased 2 swimsuits that the measurements provided did not match my true size. I used their website measurements and it was wrong. Quality is poor. I want to return and they refuse to process. I caution others to buy from this company. The hassle with their return and exchange is bad.

DO NOT BUY FROM THIS COMPANY!!! I ordered several items and most of the jewellery and sandals was very poor quality and the clothing too small. I did everything they asked to return some of the items...Which included...Contacting them to start a ticket, taking pictures of everything outside of their packages and you have to take pictures of both sides of every item...

Using this tapestry as a privacy screen on my porch. It's perfect. We love it. It is striking in design and really stands out. People recognize our house right away. The shipment arrived in a relatively timely manner. Thank you.

The sizes are not american sizes. The quality is terrible. I wanted to return after paying $16 for shipping and was told it would cost $40 to return!! The pictures of the clothes do not look like anything you receive.

The items I ordered were very nice. The two men's bathing suites did not fit properly and neither did one of the ladies' bathing suits fit properly. We used the sizing chart and I even ordered a little bit bigger but the cuts were not comfortable. The ladies bathing suit fit great on top but the bottom piece was poorly cut and was very uncomfortable. The ladies' two piece bathing suit was a great fit and so was the cover up beach dress. I am suppose to get a credit but I think is was for one of the bathing suits not for all three that I was trying to return. The return was a little bit confusing.

I'm so very happy that I found Light in the Box! So many beautiful choices...I had to place three different orders within a few days of each other, because I had so many choices! When it came time to pay import and duty fees, the company refunded the monies immediately upon proof of payment! I highly recommend Light in the Box for anyone!

Quality wise and design is excellent! However large size is a little it small, it still fits though. Overall happy with my purchase. Would recommend to my friends. The fabric is soft and easy to laundry, just hang to dry and no need ironing.

When I ordered 3 polo golf shirts, one was a bit flimsy which I reported, and I got an instant reply and the company offered me to replace it free of charge, now that I call customer service, which is so rare these days. I recommend to any one who wants to deal with this company, their products are good. Reasonable price too.

Love the style & wide selection of garments & accessories; excellent customer service; easy to communicate; I did appreciate the flexibility of the service; strongly recommend Light in the Box to anyone; Items arrived on time, well packaged & in good condition.

I'm happy with the 6 t-shirts I purchased, they were very reasonably priced and seem to be of decent quality, we'll see if they hold up to the test of time, thru wear and washing. Ordered large and they fit well, normally I wear medium.

This site came on my computer as a pop-up. I liked the look of the merchandise. I should have tried them first before placing a big order. The merchandise is cheap, their size charts are way off. I had several of the products fall apart after one washing on delicate cycle. When I contact them about the problem they want me to pay for shipping to return it which would be expensive and they only wanna give me a partial refund. I truly regret doing business with them. I threw one of the shirts in the trash before I ever got to wear it. It was ripped in three places.

Updated on 08/16/2022: LightInTheBox member of management still has not contacted me to resolve the refund issue from May of 2022. This company is not honoring their own policies. I contacted them and asked to return items within their 7 day return policy. I received an email stating they would assist with the matter and then was offered 20% to 30% refund, with fees, rather than 100% refund. NEVER, NEVER, NEVER use this company. They are unreliable, unethical, and will ghost you.

I received the tshirt one day and asked to return it the same day. It was a weird slinky material and the wording was blurry. At first I got the runaround. Then they said I could pay to return it myself for $15-$40 and they would refund that to me. Yeah, right! Then they went into keeping it and getting some measly discount. Very very poor customer service. Beware because if you don't like the product you receive, you are screwed!

After using their website, I should express how easy to order dresses from their website. There prices is fairly low compared to other websites and their quality is amazing. Will never regret using them and their customer services is amazing.

Excellent site to buy almost anything online. Update: Although it took time and much correspondence and persistence the LIB supervisor refunded my money for the purchase (wrong color dress shipped) and my shipping costs for trying to return the item in good faith. I'm encouraged by this and will likely order again. This is how customer service should work. They provide detailed instructions. You'll spend $60 in shipping to China to return only to have your package come back! They won't respond to your emails or website requests with photos of your damaged/wrong items. If you like what you get (and some of their stuff is good), it's good but if you don't you're HOSED by this company. They'll also say "sorry your ticket was not received; submit another one here and the link is invalid every time".

I ordered a dress in an XXL size which is a US equivalent of a 8 to 10 size. I received an 5XL. I could fit 2 of me in that dress. When I requested a refund, I was offered a discount on the price I paid which would allow me to avoid having to ship the dress back to China. I cannot really accept any option but a return since I really cannot use this dress. I feel that since this was the company error in fulfilling my order, I should not have to pay for shipping the item back.

I really loved this site. This site helped me too much, But I didn't really like the design, I really loved this site. But the rest I liked everything. I recommend you to download a lot. This site is very good.

Online shopping is very difficult. Because we cannot choose the perfect thing without live view. But my experience with Light In The Box is so much delighted. There are some difficulty, but I am pleased with shopping in this shopping company. I got my purchased products as I ordered. These are same as they looking in the online company.

Although they offer refund- they really don't since they expect you to pay mailing back to China. Their women bathing suits are not as advertised -- they send wrong size. When I tried to return they gave me all kinds of excuses. Suggest you stay away from this vendor!

I just received my order of 4 ladies tops! They were shipped promptly & packaged very nicely! I always order according to the size chart & they all fit perfectly! I'm very pleased with everything I've ordered from LightinTheBox. I definitely would recommend!

I was very satisfied with the dresses ordered on this order number. They are indeed beautiful and elegant. I have also ordered many other dresses from Light in the Box. Some of them take a bit longer than others to arrive. But as of late, they have improved in the shipping time. A few of the dresses' materials are not impressive. Some are of poor quality, but Majority are what is advertised.

Many clothes were badly sewn, bad fit, cheap fabric, do not as look like advertised photo; the rings were rough on the edges and stones were cheap and didn't sparkle. Your explanations in "My tickets" I don't understood. Please submit again to me of what has been resolved. I'm confused.

It is always a pleasure to deal with LightInTheBox. They are punctual and keep you informed. Have had many orders with them. Thank you. The products are beautiful and many are used as gifts and I personally have expanded by collection.

I ordered a wig from Light in the Box!! I have to say I was pleasantly surprised on how good they are!! I’ve ordered 9 wigs from others, but the Quality of this wig is amazing!! I would recommend these guys in a heartbeat!! Thank you sooo much.

Order#**, I received, all item are right, I am happy about this order. Order#**, I order 2 dresses, one item is wrong item, 4-7-22 your worker Alejandro (customer service) agree send me the right one (ticket #**), I am still waiting the right item

Photo of clothing did not match items. Clothing material was flat and very lightweight like inexpensive polyester. Photo made the items look more substantial. Since it would cost more to return than to keep I decided to keep. But would be more careful in the future.

It is an AMAZING piece of material. More like steel, the way it holds the skin. Yes, I say Hold. Cause. It is creating an EXTENSION Of You.... Sexy You!! Look, I wanna lie, I DO notice the stares when you are NOTICED, people see THEIR patterns and Retort "what the HELL is that!!!" nj ow me, I'm VERY secretive... I'll NEVER tell hehehe. Anyways... Kudos On style Design, Size. Colors I mean... Your talents SHINE through....

Very happy with the 5 blouses I ordered. Nice material and looked like the pic and description in the ads. Checking out was a bit of a problem but was corrected by issuing me another password. Two blouses were a little big in the waist and hip area but I sew and altered them easily.

Great selection of clothing and other items available. Easy to use site and very fast shipping! Most of the clothing items run true to size which makes ordering super easy. The prices are unbelievably affordable too. Love that I can add future dream purchases to a wish list!

Order several pairs from G strings to boxers and love them all. The sizes are perfect. Couldn’t be happier. I am definitely ordering more. The products are some of the made out of some of the softest materials that I ever wore.

Great quality. I will definitely buy again from your website. I will recommend it to my friends. I will be shopping again soon. I need to purchase items for a baby shower. If all items are the same quality I will buy more from your site.

I ordered special occasion dresses for my kids and I saw similar dresses on other sites for about $20 more. The only thing is it takes a long time to get to you and the tracking is delayed, but it does give estimated delivery date, mine arrived a day later than estimated.