LightInTheBox Reviews

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Edited by: Morgan Cutolo
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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About LightInTheBox

LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.

Pros
  • Frequent discounts
  • Rewards program
  • Large selection
Cons
  • Strict return conditions
  • High shipping costs

LightInTheBox Reviews

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    1 featured review
    How do I know I can trust these reviews about LightInTheBox?
    • 4,880,395 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 15 Reviews 2435 - 2635
    Verified purchase
    Richard increased rating by 1 star.
    Customer Service
    After a positive interaction with LightInTheBox, Richard increased their star rating on Jan. 5, 2023.

    Updated review: Jan. 5, 2023

    They returned my money to me but I would have preferred a good product to begin with. When I first contacted them there was no response at all until this review was posted.

    Original Review: Dec. 14, 2022

    The printing on one of the sweatshirts showed an error in two different places. When I gave the feedback and complained, including a photo of the printing error, I did not have the courtesy of a reply. It is very disappointing.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27680542 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Dec. 14, 2022

    Everything is so reasonable and you can actually find some nice things for yourself or someone you love. I could spend literally all day searching for stuff. I've turned my wife on to the Lightinthebox app and now I can't keep her off of it.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Dec. 14, 2022

    The item was marked XL but it is LARGE (big difference). A review of the exchange policy had SIX (6) steps that included returning the item and allowing them to decide if I needed an EXCHANGE or a REFUND. I have never dealt with a Retailer like this before and it is VERY DOUBTFUL that I will again. There are other More Reputable Retailers that have the same products and sometimes cheaper with a much quicker shipping time (2 weeks).

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Dec. 14, 2022

    Shirt was the right size and the design was big enough to see and it was stylish and it came in 2 days before my husband birthday and when he wore it out to dinner everyone keep asking where did we get it from and I told them Lightinthebox and showed them the app and if you check in everyday you get points to use towards your coupons.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed Dec. 14, 2022

    Just found the site and ordered a few items. All the items were all perfect and affordable. The Christmas sale was just amazing. I most definitely will be ordering again soon. There are a few things I didn't like in clothing shipping cost. But most things are great especially when you buy more in one order. There under $1.00 items were perfect for stocking stuffers for the family.

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    Verified purchase

    Reviewed Dec. 14, 2022

    I was very pleased with the elegant dresses that I purchased. The dresses were even better than in the pictures. I was happy with the delivery and how smoothly everything went. It was my first time ordering from this company and I will be ordering again very soon!

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    Verified purchase
    PriceRefunds & PayoutsMaintenance

    Reviewed Dec. 14, 2022

    The gloves I received were defective right out of the box and with Duracell batteries! Attempting to return for a refund I was disuaded by the return statements, essentially recommending that I'd be wasting time and money after being charged restocking fees and paying for return postage!

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27680558 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 14, 2022

    Well they fit really nice. The quality is pretty solid from what I've got so far. The only real issue is that the dates of arrival keep changing but I understand it's a hard process. It's pretty solid overall, definitely delivered when I downloaded the application.

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    Verified purchase

    Reviewed Dec. 13, 2022

    I ordered this jacket, size S, purple. First it arrived on time, which is awesome. It fit perfectly and the color is exactly as pictured. It is soft and warm. I live on the coast where winter is cold and rainy. It is not a rain coat but for as thin as it appears it is as warm as any sweatshirt and much better looking.

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    Customer ServiceStaff

    Reviewed Dec. 13, 2022

    Ordering from LightInTheBox was sketchy. My second order was waaaay off. They mislabeled the sweater at the factory. Fortunately, the service center took care of me and made sure I got what I ordered.

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    Verified purchase
    Online & App

    Reviewed Dec. 12, 2022

    The belts were awesome. Unfortunately, the uniform sizing was completely off. I ordered a large going by the sizing chart on the website. The uniform stated it was a large, but was actually smaller than the mediums I currently own. Trying to do an exchange was a worthless endeavor. I decided to cut my losses and will never order from the LightInTheBox ever again. Buy American, you may pay more, but you can be assured the uniform will fit or can easily be exchanged.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27627264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & SpeedHonesty & Transparency

    Reviewed Dec. 11, 2022

    Very misleading with the type of fabric and the sizes. The fabric feels like spandex and is not thick at all. Also had to wait a month for two orders. The jacket does not fit and actually runs two sizes smaller than shown online. None of the shirts felt like polyester either. The thread was also starting to unravel. I was looking forward to the products on this site but definitely will not be now.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27605321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 11, 2022

    Good application to buy clothes. Clothes quality and material is very great, I will recommend it to friends and family. Shipment is very fast and on time, I love that delivery is hand to hand delivery. And I wish you good job for for everything.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 10, 2022

    This Site is highly trusted, I am always satisfied with the processing of every purchase I make. Fast delivery assured. I fully recommend it. The items purchased are beautiful and of high quality. This is my favorite site for shopping.

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    Customer ServiceSales & Marketing

    Reviewed Dec. 10, 2022

    I order three men's sweatshirt size 3xl. Two arrived and look nothing like what was advertised. The third sweatshirt I was told it would be delayed because of a back order and I had a choice of canceling the order, I said cancel.... They shipped it anyway.... I will not do any more business with this company....The look is not something I would ever wear....Order Date: 2022-11-16. Order Number: **. Order Total: US $98.64.

    Customer Service. Men's Unisex Sweatshirt Pullover Green Fuchsia Brown Gray Crew Neck Letter Graphic Prints Print Daily Sports Holiday 3D Print Vintage Streetwear Designer Spring & Fall Clothing Apparel Hoodies. Men's Plus Size T shirt Tee Big and Tall Letter Henley Spring & Fall Basic Designer Plus Size Comfortable Outdoor Street Tops. Package 1: Delivered, awaiting Confirmation.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27605205 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed Dec. 7, 2022

    I'm happy to say that they were very helpful. When I ordered a coat and was dissatisfied with the quality of the coat and wanted to return it they were very accommodating and helped solve the problem and return my purchase price back to the card I used to pay for it.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Dec. 7, 2022

    My order was exactly as depicted in the ad. I was very pleased with the quality of the pants. I loved the pricing and would absolutely buy this product again. My only issue was sizing. I would have liked to see the sizing chart before placing my order because the sizes run a bit smaller than usual.

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    Verified purchase

    Reviewed Dec. 7, 2022

    All shirts were made of some plastic costume material. Very dissatisfied with All items. Not what I was expecting. Lettering from internet did not show BLURRED message. Not what I expected. Sizes were wrong as these were gifts for different people. Send me a return package as I am NOT keeping. Thank you for your attempts.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27579140 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 7, 2022

    I have had no problems with any of the products I have ordered. I just think the delivery is a little lacking. Just send like it takes forever to get my orders. Especially when I pay so much for shipping.

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    Verified purchase
    PriceRates

    Reviewed Dec. 7, 2022

    Light In The Box. It’s easy to shop, find stuff, need to look in the table of size to be sure to order the right size. The prices are nice with the quality of the articles. You can find all sort on this site. Clothes, jewelry, toys for kids, animals, etc.

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 7, 2022

    I was very pleased with the fit and material and overall quality of the clothing I ordered. Shipping was a little slower than I would have liked, but it was free so I can't really complain. The prices were excellent and definitely worth it.

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    Verified purchase
    PriceBillingTransparency

    Reviewed Dec. 7, 2022

    I ordered this on 11/23. It has not arrived & I have not received any updates. My credit card has been charged. My son ordered a different coat & it was too small. The return policy is very difficult. I would like to cancel if the product has not been shipped.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27579173 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Dec. 7, 2022

    Loved the product that I bought. The quality was good. I've order a few different times. I just wish it didn't take so long to ship and arrive. I had to change address to PO box because as easy as it is to deliver to my doorstep it always ends up at post office.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 7, 2022

    The full zip hoodies have great designs and excellent construction and great fit. Very comfortable materials and great for everyday wear. The colors are bright and nicely done. Will recommend to friends and will order again. Items were received very quickly.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed Dec. 7, 2022

    The product available on this website is of great quality and they send the items on time. This website has much better products and at a very cheaper price that too the flash sale items. I just love them all. They all are brand new good looking.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 7, 2022

    Wonderful experience and great product. Fast shipping and professional service. Very happy with the product especially when they made it extremely easy to exchange due to size issue. Will definitely do more business as often as possible and will highly recommend to friends and family.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 7, 2022

    I enjoyed shopping at Light In The Box. I haven't received my last order yet, but my husband really liked his shirt and pants. I'm waiting for a pair of boots that should be arriving any day. I will be recommending this site to my family and friends.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Dec. 6, 2022

    Great service. Easy to cancel ordered shipping. Follow up available. Clothes are not always like the pictures so I read carefully and look at reviews. Shipping is a little expensive considering the time it takes to arrive. More free shipping incentives should be given at draws.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Dec. 6, 2022

    My order for 3 ladies blouses were excellent. They were true to size (almost too big), but I am super happy with them. Great quality for an even greater price. Only LightInTheBox for me! And shipping was right on time.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 6, 2022

    A little disappointed that my items ordered will be delayed. Some are intended gifts...There is no indication of how long the delay will be. Therefore, I may have to shop additional merchants in an attempt to get these gifts I hoping to have for this holiday celebration...

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    Verified purchase

    Reviewed Dec. 6, 2022

    Everything I order came in on time and was all exactly as described/pictured online. Couldn’t be more pleased with my experience with this company. Will 100% order from here again! There are so many options and different styles. Definitely something for everyone.

    Thanks for your vote!
    Verified purchase
    May increased rating by 3 stars.
    Customer ServiceRefunds & PayoutsTransparency
    After a positive interaction with LightInTheBox, May increased their star rating.

    Original Review: Dec. 6, 2022

    Updated on 12/17/2022: I was very happy with the service and product, I'm enjoying the product that I received from Light In The Box. Everything was just what I wanted, I highly recommend everyone to use light in the box, thank you.

    Original Review: Merchandise was returned Aug.15th,2022...Shirt color black for exchange & Beige Brown Multi For REFUND...Would like to know why l have heard nothing about these returned items...Would you please follow up on this, WHAT SEEMS TO BE A PROBLEM...THANK YOU...

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    For your issue I have created ticket# 27579307, Would you please login you litb account and reply when you are free?

    The ticket message will be also sent to your email related with LITB account.

    Sincerely
    Megha

    Customer Service

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 6, 2022

    Orderd 5 items. All were excellent and as shown, very satisfied, will order again. Fast shipping and able to track order with ease, check your spam folder for legit emails from LightinTheBox. They sometimes end up there. Lots and Lots of useful items on their site. Have a look and have a super fun rainbow day.

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Dec. 6, 2022

    I love them a lot. It's fun, gay and easy. It's a great way to shop for family birthdays Christmas, or yourself anytime. Also it is so easy to navigate and find what you want. So try I recommend it to my family and friends.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceRates

    Reviewed Dec. 6, 2022

    Had a little mishap with a lost package but they were quick to respond to the issue and replace the item that was missing and I couldn't ask for more. I love this store. I have had a great experience shopping with them. Great prices for quality products and that's all that matters in my opinion. Thank you for the opportunity to shop with y'all and I look forward to purchasing from you again in the future.

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    Verified purchase

    Reviewed Dec. 6, 2022

    This item was just as described and it was delivered within promised time frame. Great for everyday use. Colour was exactly as shown online. Lots of compartments to keep everything organized. Would recommend this item. Roomy and stylish with snap closures.

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    Verified purchase
    Georgia increased rating by 2 stars.
    Punctuality & SpeedStaffHonesty & Transparency
    After a positive interaction with LightInTheBox, Georgia increased their star rating on Dec. 19, 2022.

    Updated review: Dec. 19, 2022

    My account was resolved with LightInABox. I would like to rate them 4 out of 5 stars. I appreciated Meghan from customer service reaching out to me and keeping in contact with me often about coming to a resolution with my order. They were able to off reasonable accommodations for my inconvenience and were very kind in resolving the issue. I still believe that the merchandise is very well tailored and with great quality and rich colors. I look forward to using it in the future.

    Original Review: Dec. 6, 2022

    I wish I could put 2.5 stars. The quality of the clothing was excellent. I was honestly impressed. Very well tailored, great quality material and the colors were very nice. However what is frustrating with Light In the Box is their return policy. When looking for the policy before purchase it appears as though you can return with little to no issues but later when you try to return the items it is very difficult. I have experienced loosing money on trying to return items to certain companies so I know it's a losing battle. I do love 2/3 items that I purchased I just wish there was a way to return or exchange the ones that didn't work for me.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27579419 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 6, 2022

    I love this company! Everything arrives in perfect shape and clothing fits well. Jewelry, however, does tarnish quickly. Ordering is easy, tracking order works well. I look forward to receiving everything I order from here. Items are well packaged / no damage during shipping

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    Verified purchase

    Reviewed Dec. 6, 2022

    The plus size clothes are beautiful. My only complaint is the inconsistency of the sizes. If I select a size 3x, sometimes it will be huge, and sometimes it will be very, very small. I've wasted a lot of money on clothes that should fit, but don't.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase

    Reviewed Dec. 6, 2022

    I've placed several orders with LiTB and all have been extremely well received. This order was actually to purchase gifts. The recipients both indicated that the fit is perfect and the products are super comfortable. I will continue to shop LiTB for everyday clothes as well as cycling related products such as jerseys, etc.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 6, 2022

    Excellent product! I was going to purchase a shaver for $149.99 in Canada but thought I would try the Zozen Electric Shaver for $29.99 CDN. Well, it shaves extremely well, looks cool, recharges quickly if needed and saved me a lot of money.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 6, 2022

    Shipping time is fast, the product look Iike pictures plus good quality. I order 3 three things. Hope product is good. Process is good. Not sure how accurate the sizing chart... I have to wait and see. I would recommend shopping here at Lightinthebox.com.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Dec. 6, 2022

    This was my first order and the delivery was quick and I could track the package. All of my items were delivered in great condition. The quality is very nice, especially for the prices. I have already ordered more items for Christmas gifts. Some items may be a little on the small side so I would order up a size.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Dec. 6, 2022

    BEWARE when ordering from this company. I have ordered 4 bathing suits from this company, ordered according to my size as listed on their size chart. Unfortunately none of them fit, and it will cost too much to return them to CHINA for a refund. I would not recommend this company to anyone.

    Thanks for your vote!
    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27579545 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 6, 2022

    So far everything i have received was as shown in the ads listed, some thing run small and would advise you to read reviews, otherwise completely happy with this site. I will definitely be buying from them again. Thank you so much!

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    Verified purchase
    PriceRates

    Reviewed Dec. 6, 2022

    Have been shopping with LITB for several months. The quality of their products is incredible considering the price. The quality of the golf shirts are the equal of Nike or Foot Joy). My one critique would be not giving the expected date of shipment when the order is placed. I realize that considering the garments are produced overseas this is difficult, but that would be great if I had an idea of the expected shipment.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Really liked the bedtime clothes. All the nighties were Great quality of material and nicely Sown. The clothes were true to the size if you follow the measurements chart. Purchased more clothing for my children and I. I have not received the wrapping paper yet.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Ordered three medium size men's shortsleeve turtlenecks in gray, blue and black. Received two men's turtlenecks in blue and black and one small size or woman's medium size mock turtleneck. I am 66% happy with the size and 100% happy with the material and weight.

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    Verified purchase
    PriceEase of UseRates

    Reviewed Dec. 6, 2022

    I search for what I want and find it. Sometimes I don't get an item because it's one size fits all or my size is not available. But it's the pricing that makes me come back. Much better than local retail so I don't shop retail like I use to. It can be addictive but the value and easy to use app keep me coming back for more. Five stars.

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    Verified purchase
    Online & AppStaff

    Reviewed Dec. 6, 2022

    Great products! Long delivery! Website Is Highly recommended if you do not care how long it takes for delivery….. Mostly distance to travel…. Not company. I Bought several orders! Some of my favourite items are purchases! Hope this is satisfactory to meet your needs!

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    Verified purchase

    Reviewed Dec. 6, 2022

    First time to experience this product. Excited about it, I’m getting married next year so I have work to do. I believe this product will work for my benefit. I have been ordering with LightInTheBox for a long time and I really haven’t had any major issues. I’m satisfied.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Dec. 6, 2022

    My experience with ya'll has been very pleasurable. I did have a question, so I reached out to ya'll on Facebook and ya'll were very nice and polite and helped me get answers. I love the APP and will continue to use it.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 6, 2022

    I’ve never know earringS to come single so that is the reason for four stars. The price and quality were great! Shipping was quick and the package was delivered with care. I will be purchasing more items from this store in the future. Thank you!

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Dec. 6, 2022

    Great quality and best prices for the brands. Shipping is fast compared to other out of the country merchants. I have purchased many, many items from Lightinthebox.com. Ninety-nine percent of them I kept. I purchased clothing, shoes, ceiling fans, chandeliers, floor tiles, coats, jackets and other items. They were very quality items.

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    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2022

    I ordered 5 dresses and they all were delivered in good time. 2 of the dresses had issues (one had a small tear in the side and the other one was made with a very blurry/faded fabric. I created a ticket to return them. Customer service got back to me immediately and we worked out a resolution. I was very happy with the customer service with this company.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Dec. 6, 2022

    Light In The Box is an amazing app I wish I had found years ago! I absolutely love the flash sales they have! Some things I have found cheaper on Temu but also found some things cheaper on LITB than temu. The shipping is a little slow on LITB but the wait is usually worth it!

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    Verified purchase

    Reviewed Dec. 6, 2022

    I order 4 items. Three exceed my expectations and 1 disappointed me because the size was smaller than average and had a bad odor. But overall I would recommend this website to a friend. I wish they have a better return policy so I'd feel more confident and comfortable buying.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 6, 2022

    I have purchased many items and have found that I can a large order where most of the items are either unwearable due to quality and structure or they are simply the wrong product/size. I have also had orders where I love everything although there would still be a size discrepancy from Light In the Box. Not being able to ship items back due to the extremely high shipping fees makes it very frustrating to deal with especially as that means I was hundreds of USD on items I don't want or can't wear. Your customer service is very responsive which I appreciate. Large improvements need to be made on product quality, how they are made, stitched, etc. As well as making sure the sizing charts correspond to the correct sizes for clothes and shoes, and most of all showing photos that clearly represent the texture and type of product.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Dec. 6, 2022

    Processing time was very slow, but eventually customer service without me even contacting gave me superb service 5 stars there. When I received one of the 2 packages I was satisfied with 3 of the 4 items however one of the items I was utterly disappointed with, very cheap looking and made shirt that did not look anything like the image, Other than that Light In The Box is pretty good but customer service was beyond good. I wish I could give 5 stars but the item I received and the processing time knock 2 stars off my rating. But 5 stars for customer service easily.

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    Punctuality & SpeedEase of Use

    Reviewed Dec. 6, 2022

    Has great stuff and easy to navigate. I typically order about 5-6 times a year and never had an issue. I strongly recommend to others to try to use. The only issue is you do have to wait some time to get your packages.

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    Verified purchase
    PriceRates

    Reviewed Dec. 6, 2022

    I love my new looking Sweat top with a hood. So soft and the design, is super. Great price too. Fair delivery price, I should have brought two. Thanks to Lightinthebox.com. I will be ordering more. Could have gotten free shipping. Best regards to all.

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    Verified purchase
    PriceRates

    Reviewed Dec. 6, 2022

    I was really impressed with the first order I made with the quality of products. I instantly made additional orders. A few items were not to my liking so I will stay with what I liked for future orders. I also ordered a long sleeve shirt and was sent a short sleeve. What really blew me away was pricing with some items I purchased were 1/10 the price in comparison to Amazon.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Bought this for my girlfriend. She is excited to try it when I return to the Dominican Republic. Sizing seems perfect and color scheme seems to go with what I had seen in other catalogs. I am excited to see her in it.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 6, 2022

    The product I ordered came timely and in good condition. Communications were frequent and informative. The shoe is comfortable and will serve my need. I have wanted this product for a long time and the price and quality are attractive.

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    Sales & MarketingOnline & AppFollow-Through

    Reviewed Dec. 6, 2022

    Very satisfied with my shirt and very comfortable as well. The prints are exactly as advertised in the app as well. I would recommend this company to other customers because the items shown in the app seem to be true to size and as advertised.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Knowing when what I've ordered is coming is better than giving me a range of dates. Hinders planning. Otherwise, it's a positive review! Sizes were re an issue as well because sizes only went up to 11.5 in American sizes so I had to hope when they arrived they would fit.

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    Verified purchase
    PriceRefunds & Payouts

    Reviewed Dec. 6, 2022

    I ordered 5 Holiday shirts, and I am very happy with them and the company. I was charged an extra $50 for duties to import into Canada, but as I paid the $2.67 duty guarantee on the order they fully refunded the extra duties in less than 48 hours, this was very impressive.

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    Verified purchase

    Reviewed Dec. 6, 2022

    I normally wear size L/XL. I order a size XXL just to be safe, and it fit like a medium. I will not be returning since it will probably fit one of my kids. However, the quality seemed good. Metal zipper and double-lined.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27579059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Megha

    Customer Service Lightinthebox

    Verified purchase
    Punctuality & SpeedOnline & AppValue

    Reviewed Dec. 6, 2022

    I ordered a jacket, and 2 shirts from the site. The order process was smooth, and the items arrived reasonably quickly considering the distance they travelled. One of the shirts did not look as good as the picture but the fit was correct. There was nothing wrong with the shirt. It just didn't look good on me. Overall, the site is a good value, but you must be careful picking sizes as the stated sizes of the garments can vary a lot from what you might be used to.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Everything I have order has came and it’s very nice, soft, warm and reasonable. I really love this site. I have sent it to almost over 20 people. A couple of people have shopped and gave a good review. I love love love this site.

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    Verified purchase

    Reviewed Dec. 6, 2022

    Very good quality jacket. I love the softness and the colours. Definitely recommend a friend or friends to shop the site!! Love the selection of products also. Can shop for anyone. Children, animals, any family member!! I will be ordering more things as time goes on. Thank you very much.

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    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Dec. 6, 2022

    I have received excellent service with this company. I received updates on my orders that were accurate. The quality of my items were excellent, I was hesitant to order because of the low price but was very surprised at the quality.

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 6, 2022

    Me & my wife enjoy using LightInTheBox. We did most of our Christmas shopping using this service. The quality is really great along with the pricing. Shipping has always arrived sooner than stated. We have "definitely" highly recommended LITB to family & friends! Thank You...keep up the great work! Happy Holidays to the entire staff & crew there.

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    Verified purchase

    Reviewed Dec. 6, 2022

    So pleased with my 2 Christmas shirts. The fabric is lovely and soft. The colors are bright and cheerful. I will be ordering again as the items came swiftly. Very happy with LightintheBox. I am delighted to send a review to thank all those who work so hard in pleasing the customer.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed Dec. 6, 2022

    I ordered on November 19, on November 28 I had not heard anything about my order. I had to download the app to even be able to find out anything. I tried to send an email but it was rejected. This company should really have a way to communicate with customers other than the app, and someone should notify the customer if the order is not going to ship within 2 or 3 days. Two of my items were canceled after I requested to have them canceled if they were not going to be delivered by December 2nd. Those 2 items were the whole reason why I placed the order.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 6, 2022

    Ordered solar lights, amazing will be ordering more. Neck war we, love it. Bird feeder-this is an ornament, can’t use for birds too small. Dinosaur shirt-holt Gracie’s scared me. Pants-disappointing, sizing is wrong. Plastic teeth-plastic is crisp. Packing is ALWAYS packaged great. Nothing ever damaged and arrives quick. Overall happy with them.

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    Verified purchase
    Sales & Marketing

    Reviewed Dec. 6, 2022

    I was pleasantly surprised at the quality, bold colors, softness, and elegant, looking tapestries when they arrived. They added beauty to our background for our shows, and receive many, many compliments, and really enhanced our sales. Since I’ve ordered many different ones for different seasons. I wish I could get them 10 feet long being a 10 x 10 tapestry.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Dec. 6, 2022

    Would highly recommend tight leggings, fit well, with no issues. I wear them with shorts especially in the early morning, feel great and authentic, had no issues with them as of now. Would recommend over the expensive Nike products. I've ordered 3 different tight leggings, and have had no issues with any of them. The shorts fit slightly tight but that's not a problem.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Dec. 6, 2022

    I seen this beautiful coat on your site and it was very affordable and when I got it a couple of weeks later I was very happy with it. It fit me and I say that because I am in a 5x and sometimes the plus size aren't always a plus size. I am very pleased with my coat and want to thank you.

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    Verified purchase
    TransparencyHonesty & Transparency

    Reviewed Dec. 6, 2022

    Everything I ordered is great! They are all Christmas gifts. Sizing is appropriate. Will most likely order from LightInTheBox again at some point. Was only disappointed with The Grinch, explanation of it is misleading. Says it’s lifelike and animated, but it is only about 19” and it’s stuffed, no animation at all.

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    Verified purchase
    PricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Dec. 6, 2022

    Honestly didn't expect much from quality because of prices but I was very impressed. The coat fit a little snug but ordered 1 size up, I recommend 2 sizes larger. Shipping was pretty quick considering it came from China.

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    Verified purchase

    Reviewed Dec. 6, 2022

    I ordered a coat size 3XL because I am a partly women. I received a size 5US. I cannot even get into it at all. Very disappointed...I loved the material and the cut but would fit a small 12year old girl. I am under the impression they have sent me anything that was left on the shelf.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Megha, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your order number, so that we can target to arrange a solution as soon as possible?

    Sincerely
    Megha

    Customer Service

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 6, 2022

    The pieces that I purchased were beautiful. The delivery was not bad, could be a little faster but overall I can't complain. Definitely will be purchasing more items in the near future. Love the coupons as well and the spin the wheel for chances at extra coupons.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Dec. 6, 2022

    Customer service did get me my refund but they were not good with communicating along the way. I submitted the cancellation twice because I didn’t get a confirmation the first time. It would be nice to have a telephone number to contact someone and speak to them live.

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Dec. 6, 2022

    Placing an order through the Light in the Box app was as smooth and easy as it could be. I chose the product I wanted to purchase, paid for the item, and within 10 days received what I ordered. The item was of the highest quality, in stock, and shipment through delivery was quick. I was informed of the package travel each step of the way. This is how online shopping is supposed to be with no hassle and no delays. Light in the Box has earned the spot of being one of my main suppliers.

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    Price

    Reviewed Dec. 6, 2022

    New shopping here & I am enjoying the products received this far however...I have items I need to return because of some sizing charts being off/slightly off. Placed maybe 4 orders already...& I'm still Not able to return a few items back...even for exchange. Their shipping is slightly steep, but worth it for the quality you get & more.

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    Verified purchase

    Reviewed Dec. 3, 2022

    Swimming shorts quarter leg in length, good fit, nice colour and did not fade with salt water after use in Cuba. Holds the package well and makes you look slim, my wife loved then [purchased 3 pairs], would recommend this product to anyone.

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    Verified purchase
    Diana increased rating by 3 stars.
    Customer ServicePriceStaff
    After a positive interaction with LightInTheBox, Diana increased their star rating on Dec. 12, 2022.

    Updated review: Dec. 12, 2022

    I had a problem with an order. The communication was great. They checked into the problem and took care of it immediately. I was extremely satisfied with the result. And would highly recommend buying from this company because even if you do have a problem it will be quickly resolved.

    Original Review: Dec. 3, 2022

    The jacket is disappointing! The jacket was to come with pockets and it has none. It took way too long to get to me. I will say your communication was excellent! But the material for the outer shell is cheap looking and poor quality. I would not place an order for another jacket. So very disappointing.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    For your issue I have created ticket# 27515298, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.

    Sincerely

    Customer Service

    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Dec. 1, 2022

    My items came in much faster than I thought it would, so I was happy. I ordered a formal dress and a glitzy handbag, and I loved them. I’m a big girl, so finding plus sizes sometimes can be difficult, especially ordering them online. The dress I bought is blue red with a stretchy polyester lining, and it's got a lace trim on the bottom. The top part is a stretch knit with a V-neck in it. It's perfect because it fits over me over top, and it flows down on the bottom. It was a perfect fit for my body type, as well as for what I needed for the price. After wearing it once, I would wear it again, so I'm getting my money's worth out of it. I would tell people that my experience with LightInTheBox was good, and I would order from them again like I did through any other site that I order from.

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    Verified purchase
    PriceRates

    Reviewed Dec. 1, 2022

    Very Satisfied with the order. The bathing suits material are as described and as shown on the pictures and of good quality for the price. Delivery was on time. Very satisfied. I suggest customers to order a size bigger/up than usual.

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    Verified purchase

    Reviewed Dec. 1, 2022

    For months, I had been looking for the perfect puffer coat. The color must be black with the right ratio of white trim to match my snow boots. LightInTheBox is the only place I could find what I was looking for. It fit perfect, it looks perfect and I get compliments every time I go out.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTimeliness

    Reviewed Dec. 1, 2022

    I ordered 2 Christmas dresses on the same day, separate orders. The first one arrived within a week, but it was an XL. I ordered a Medium. Very difficult to find how to reach out to customer service, then they ran me in circles making me take pictures of the first dress with tape measure as proof. They won't send me the correct size unless I pay 10 to 40 dollars to return it first. They won't refund my money. They will only give me a 30 percent refund that is impossible to even claim. They won't take it off my credit card.

    Four weeks later, same nightmare with the second dress. I ordered a Medium. They sent me something HUGE. Again, no tags. They requested pictures. I sent them in my original complaint. They are offering me a small percentage coupon to buy something else from them. REALLY? I'm going to spend MORE money for you to send me a WRONG item. NOT. Horrible customer service. They claim they want to help and are so sorry. They're not. I want my money back.

    So far I got zero money back. Both dresses were subpar material as well like cheap Halloween money. They have caused me a ton of wasted time dealing with them via email and a caused me a lot of stress over it. I won't ever shop there again. I wish I could get my hard-earned money back. ALL of it. Not just 30 percent. What a rip-off. Scammers.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27515248 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Chloe

    Customer Service Lightinthebox

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 30, 2022

    My first order, skeptical at first as prices were really great and deals were awesome. Waited for the orders to arrive, pleasantly surprised at the amount of information provided on when it would arrive. All items purchased lived up to my expectations and had a great smile on my face at the end of the day. Definitely going to place an order again.

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    Verified purchase
    PriceRates

    Reviewed Nov. 30, 2022

    Recently I bought faux fur jackets in several colors. The prices were so low that I did not expect them to be of great quality. Much to my surprise, they are very soft and lovely, the cut is great, and they are nicely lined. Not a fan of cold weather, I am actually looking forward to the chance to try out my new cozy and glamorous jackets.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 30, 2022

    Gray and yellow curtains looks just like the picture. Fair price and fast shipping they look beautiful in my dad's window. They were only ten dollars for each panel. I also ordered a two piece cheetah outfit and a pair of black yoga pants with pink and red hearts on them.

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    Verified purchase
    Sales & Marketing

    Reviewed Nov. 30, 2022

    This was my 1st large order with Lightinthebox. Quality surpassed my expectations. So much that I ordered more. All new outfits for my entire family. I like the daily draw with incentive to get coupons for shipping, discounts, etc. I have referred more than 10 people about this site so hopefully they the same experience as me.

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    Verified purchase
    PriceRates

    Reviewed Nov. 30, 2022

    The material order is all of good - very good quality. The prices are better than average and with the exception of varying sizes with each article the ordering process is straightforward and simple. I have recommended this site to several friends and neighbours. Very satisfied with this site and its app.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 30, 2022

    The quality of the product is superb. The material was a high quality and the tailoring was high quality. I would definitely order from them again. Customer service was also very helpful. We ordered a tuxedo and it was beautiful!

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    Verified purchase
    Customer ServiceStaffFollow-Through

    Reviewed Nov. 30, 2022

    Very easy to order and the communication is the best I have found from retailers that ship. Part of order arrived as promised and the other, I was notified that it was pending and the information was quite helpful. Definitely will be buying again as the quality is great and the items unusual.

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    Verified purchase
    Ease of Use

    Reviewed Nov. 30, 2022

    I have ordered from LightintheBox a few times and have had a good experience. The service is good, the online store is easy to navigate and I have always found what I needed. The products I have ordered I enjoy very much. Thank you

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    Verified purchase

    Reviewed Nov. 30, 2022

    Loved the dancing shoes I ordered. They fit perfectly, and the quality is really nice. Everything was very smooth, right from ordering to getting the order at my home. I could track my order and was kept well-informed about the entire tracking process. Thank you.

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    Verified purchase

    Reviewed Nov. 30, 2022

    Femme T shirt Tee Bloc de couleur Longue Géométrique basique Col Rond Standard Hiver Vert Bleu Violet Rouge Grise #9351135oth Couleur: Vert Taille: XL

    Nice product. The size order is perfect. There is a géometric form with some black beautiful but the black color is not a good one, it has a purple tendency.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 30, 2022

    The dress looks and fits great! It is as described and to the order size. The accessories are fun for a costume party. The thigh high fishnets say one size fits most but are not long enough for me (5'5 1/2"), but I may wear them over a pair of black hose. The order arrived quickly even without expedited shipping. Everything was in good condition in the package.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Nov. 30, 2022

    I find some unique clothing at great pricing on this site. I wish shipping was less expensive or free over a certain order amount like other sites - I would order more if it was… But value is still good even factoring in shipping costs. Quality on most product better than I had imagined for the price. Customer service has been excellent.

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    Verified purchase

    Reviewed Nov. 30, 2022

    Very satisfied with the quality of the products I have ordered from LightInTheBox. Good materials and seemingly well made. Will definitely continue to shop this site before purchasing any product. Tremendous value and variety. I’m a big fan of cycling and love the different outfits available from your site.

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    Verified purchase
    PriceRates

    Reviewed Nov. 30, 2022

    I recently ordered a wine colored velvet shirt dress and it is absolutely beautiful. Simple style but the fabric is a beautiful color and is great quality. Fits almost perfectly- just needs to be hemmed a bit. Otherwise it lays nicely and is very comfortable. Can’t beat the price either! Would definitely order the other colors.

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    Verified purchase

    Reviewed Nov. 30, 2022

    I bought the shirt for a Christmas gift. It is great. This is not my first purchase and will not be my last. I bought the shirt for a Christmas gift. It is great. This is not my first purchase and will not be my last.

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    Verified purchase
    Customer Service

    Reviewed Nov. 30, 2022

    I would 10/10 recommend shopping on Light in the Box. I was looking for a formal dress to wear to my daughters baptism and I needed it in a timely manner. I found the exact exact style I was looking for, the shipping time was faster than expected and best part is that the dress was tailored to fit me perfectly utilizing the measurements I provided. Couldn’t ask for better customer service. It was my first purchase with them but Light in a Box has definitely acquired a returning customer!

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    Verified purchase
    PriceRates

    Reviewed Nov. 30, 2022

    I love your prices and most all items I order are perfect, just one wasn't sewn correctly. Other than that I'm very satisfied. Just won't be able to send that one item back to Asia, that would cost more than the item itself. And your shipping is wonderful, I get all items in a very timely manner. This is my new favorite shopping site. Thank you.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 30, 2022

    I was a little worried about the quality of the item, when I ordered it but all my concerns disappeared when I opened the package. The quality is ABSOLUTELY OUTSTANDING for the cost. The sizing chart shown in the listing is dead-on accurate and the item fits perfectly. Highly recommended.

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    Verified purchase

    Reviewed Nov. 30, 2022

    I have a brown full zip hoodie Sherpa lined that is Great to wear! Can’t see how I could have lived so long without one. I wear it most of my time during the day. I liked it so much that I ordered a black one just like it.

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    Verified purchase

    Reviewed Nov. 29, 2022

    Find the merchandise to be very good. Had a bit of a problem with some of the sizing. Most of the problem was too small. But quality was very good. Would recommend to anyone but watch the sizing. Maybe go a little bit bigger

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    Verified purchase

    Reviewed Nov. 29, 2022

    I definitely made the cut. I was in a situation with my girl arguing, pulled it right out, changed everything. I'm glad she loved it, stares at it all the time with lights behind it. It seems to always just make the cut.

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    Verified purchase
    PriceStaffRates

    Reviewed Nov. 25, 2022

    Overall, I was satisfied with the quality of this coat for the price. I usually wear a large in coats for layering so I opted for the 3XL per the size guide. It was perfect. I wish the pockets were a little bigger. I would recommend if you are looking for a nice quality lightweight parka.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Nov. 24, 2022

    The prices were amazing considering especially the quality. Unfortunately I ordered all the dresses too small. I am reordering a couple of them again. I hope to return the smaller ones or give away to a few friends. Very pleased with delivery speed and quality and prices.

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    Verified purchase

    Reviewed Nov. 24, 2022

    I just love this outfit. It is really cute and sexy.. stretchy and comfortable. I weigh 160 and could have went with a size large. The ring I got is beautiful and it looks the real deal..you will not be disappointed!

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    Verified purchase
    Customer ServicePriceRatesHonesty & Transparency

    Reviewed Nov. 24, 2022

    I made my first purchase from Light In The Box just to see the quality and ordering process. The prices were very low so I had concerns. It did take awhile, about 3 weeks, for the product to arrive, but I was not in a hurry for them to begin with. The order was all clothing and their sizing was a little strange to figure out so I followed the reviews to guess. One pair of pants I ordered both XL and XXL and my waist of 40" the XL were just a little too small. Will make a good gift though.

    The jacket was a little lighter than I expected and not meant for the cold we have here, but in the fall and spring it will be perfect. The fit and style were wife approved. Overall I was happy with the purchase and will check them out for future deals for sure. They sent an email offering a bonus offer with your next order to do this review, but they did not say it had to be nice... Honestly, there was nothing wrong or to complain about so far.

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    Verified purchase

    Reviewed Nov. 23, 2022

    The shirt fit well and was very cool! I am going to do a larger order now that I’m comfortable with the company. The shipping even came in before the promised date. So overall I am very happy with the order and the company!! Thank you!!

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 23, 2022

    The turtlenecks were very soft to the touch. I was very impressed. They will make great Christmas gifts. They arrived in time to be wrapped and delivered. Thanks for your prompt service. I plan to use this company again! Maybe for an upcoming birthday.

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    Verified purchase
    PriceRates

    Reviewed Nov. 23, 2022

    I purchased this blouse for my wife and she absolutely LOVES it! When I saw it online, it looked just like something that would look good on her. It's high quality, and the price was much lower than I could find in a local store. Light in the Box has unusual and great looking clothing. This is not my first purchase, and it certainly won't be my last.

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    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed Nov. 23, 2022

    Your prices are very good but your sizes are way off. I ordered 19 items and 8 of them are way too small. I realize now that they are made in China so I should have expected that. I would gladly return those items for exchange or a refund but the cost of doing that is more than the cost of the items. I tried filling out additional tickets for the items other than the three I did put tickets in on but could not do so and my inquiry as to how to do that fell on deaf ears. Your policy of letting you keep the items and get a partial "reward" to your account for doing so is a joke.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27410511 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Chloe

    Customer Service Lightinthebox

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 23, 2022

    This is my first purchase from Light in the Box, and I am fully satisfied. They have a great selection and the shirts I got are of excellent quality and exactly as displayed. They delivered promptly and their communication was timely and spot-on. I will purchase from them in the future and highly recommend them.

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    Verified purchase
    PriceRates

    Reviewed Nov. 23, 2022

    I ordered some heart shaped stones to make some jewelry with, got exactly what I ordered, quality of items is also great, it came on time, was packaged good, I will definitely order from here again and recommend this place, plus prices are great.

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    Verified purchase

    Reviewed Nov. 23, 2022

    I'm newly divorced and disabled on a fixed income. Finding your website with quality products was a Godsend. There would've been no Christmas for my grandkids without your Website and products. Thank you so much. You will never order from Amazon again.

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    Verified purchase

    Reviewed Nov. 23, 2022

    Clothes fit true to size. Large selection of sizes and colors. Thank you very much. I will Shop here again. My wife loves the clothes. Angie looks wonderful in them. Thank you. I will tell all my friends about the site and hopefully they will like it as much as I love it very much.

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    Verified purchase

    Reviewed Nov. 23, 2022

    Hello, I just wanted to say thank you. From the start to the time I received my package, The companies overall experience was very good and I would recommend to anyone. The only thing is the shipping, I just find from the order time to the customer may be a little long. Great Job. Kevin

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    Verified purchase

    Reviewed Nov. 23, 2022

    This 3D print kid to animal fashion white wolf fashion active basic top with a black nose and with graphic outline long sleeve white hoodie pullover with size for 12-13 years old boy. There were so many wonderful pre-teen hoodie tops that I'm sure he'll love.

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    Verified purchase

    Reviewed Nov. 23, 2022

    I loved the two-piece Jogger outfit! Material is so soft and it fits good. I take a med and I went up 1 size Large and it fits perfect! I will order in the future. It is a zip-up hoodie jacket and sweatpants. Great material.

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    Verified purchase

    Reviewed Nov. 23, 2022

    The color I ordered for the hoodie was black, the color I received is green. I ordered a medium shirt and it’s too small. I will not be able to wear this shirt. So nothing on this order is acceptable. I will not order from Light in the Box again.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    For your issue I have created ticket# 27410489 , Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.

    Sincerely

    Customer Service

    Verified purchase

    Reviewed Nov. 22, 2022

    They were initially ordered for my boyfriend and me. We ordered a large and an extra large. The plan was to be dressed alike, but they didn't fit us and the sizes were wrong. Since Christmas is right around the corner. We decided they would make great Christmas gifts for the grandchildren.

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    I have purchased a lot of rings recently. I have also looked at other items that you sell. Your prices are very reasonable. I have been pleased with the rings that I have purchased. They are beautiful. They look very costly. Would recommend you to a friend. Thank You!

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    Verified purchase
    Coverage

    Reviewed Nov. 22, 2022

    Green sweatshirt with kitten on the front. It is too small and is impossible to find a way to exchange it. I would like an extra large size to replace it. Thank you. The product is good quality and very cute but is just too small which surprised me a bit because I always wear a medium.. Sorry I am causing so much trouble for you.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27410476 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Chloe

    Customer Service Lightinthebox

    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    The dress is pretty and fits just as expected. The sequins is a bit brighter red than the chiffon but barely noticeable. The sequins is itchy on the inside where stitched but I can wear something underneath. Well worth the price!

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    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 22, 2022

    I ordered a men trench coat. I looked at measurements before ordering, upon arrival the measurements were off by 12 inches. Coat was way too small. I did receive a full refund, but measurements on listing have not been changed. I am still unable to order correct size.

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    I am very happy with the quality and prices of your items. I am currently working on placing my fourth order with you. I have shared your link with family and friends. I am currently shopping for summer beach dresses as I am planning on a Mexico trip this March.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Nov. 22, 2022

    I've ordered from LightintheBox.com twice and both times the quality of items received are just as described and shown on their app. One item was of a customized dress which I loved; it took time to ship but arrived timely and even earlier than projected. My other order shipped quickly and arrived quickly. All in all, my shopping experience with this app/site has not disappointed and I will continue to shop their site (I need another custom dress soon☺️).

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    I really liked all the items I purchased. I have to admit, I was extremely anxious until I received my order. All the anxiety I had disappeared after they arrived. The quality was great and the time it took to get to me was phenomenal. A majority of the items on your app are priced really good and I will definitely be recommending LITB in the future.

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    The watch band is beautiful Rose Gold and was easy to put on my FitBit watch. Also, I purchased several blouses at Black Friday prices. I also purchased clothes for my grandkids which I know they will love and happy to receive.

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    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Nov. 22, 2022

    I ordered a jacket I saw on the app and it looked very trendy. I ordered it and it was very comfortable and fashionable! Unfortunately, the size was too small but I would order it again in a larger size next time.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 22, 2022

    I am more than satisfied with LightintheBox. Delivery was fast and tracking was most efficient. I was notified every day on the progress of my order. When my purchase arrived I was happy to find that it looks even better than in the picture.

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    Verified purchase
    Sales & MarketingFollow-Through

    Reviewed Nov. 22, 2022

    As someone who has had BAD shipping experiences it is refreshing to experience the perpetual connection with where your goods are. The clothes also looked just as advertised once received. The fits are smaller than the North American standard but one has to conduct themselves accordingly to get the size and fit you seek.

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    Verified purchase

    Reviewed Nov. 22, 2022

    Hello, I love everything that I bought. It fits perfectly. No issues at all. Packages were delivered in a timely manner as well. I will purchase from them again and will also recommend to friends And family members

    Mg

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 22, 2022

    I am very happy to shop at Light in the Box. I get quality products with excellent prices and selection. Customer service is easily reached and is very helpful. They always solve issues to my satisfaction. Shipping is reliable but slow, based on the fact that the orders come from China.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2022

    I love the clothes, just have to get the size differences down. I have a 44DDD bust, a 44 or 45 does not fit. so sizing up 2 sizes, I wonder if my shoulder width is part of the problem. BUT they've been very helpful in returns and exchanges.

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    Verified purchase
    Ease of Use

    Reviewed Nov. 22, 2022

    I was so happy with the things that I received. I will be ordering again soon. This is a great company, and I love the website. It is so easy to use. Everything about it is great. I will definitely be back.

    Patricia **

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    Verified purchase

    Reviewed Nov. 22, 2022

    All clothes made of nice material and have no complaints other than length for hoodie sleeves and joggers can be a longer on medium, large, XL sizes. I recently made my 3 order and have figure out that as a 6”3 175ibs male who normally orders a large/medium… Will have to order large/XL but even then long sleeves can sometimes be too short and sweater fit will end up too baggy when going up sizes.

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    Verified purchase
    Price

    Reviewed Nov. 22, 2022

    I found this website online and was a little skeptical, wasn't sure how legit they were- I have ordered at least 6 dresses from them, and love them all. They are comfortable, light weight, nice fabric. I will keep ordering from them, very affordable.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 22, 2022

    Love the phone case..For the price you can’t beat it, also love the customer service fast and very accurate on response time and helping out with any issue I may have. I will continue to shop with Light In The Box!

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Nov. 22, 2022

    Fit was a little large, would have sized down. Nice product value for the price. Button-down shirt did require a LOT of ironing and regains wrinkles quickly while wearing. Overall satisfied. I would just order a size down next time.

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    Verified purchase
    Refunds & PayoutsTimeliness

    Reviewed Nov. 22, 2022

    I love the shirt I ordered. But my other 3 items ordered on the same day (the 3rd of Nov) still are processing. I requested to cancel and asked for a refund. They agreed! Great service! I needed the clothes for a event. But my new cat shirt from you worked just fine!

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    Verified purchase

    Reviewed Nov. 22, 2022

    Move over, Walmart, Light In The Box is moving into your digital space and is giving you serious competition! As a retired businessman, I know that service to customers and quality of goods is vital to the growth and stability of a company, and Light In The Box comes through in spades in both of these areas! I also love their creative designs.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 22, 2022

    I received the hoodies. They were made better than I thought. Material was very durable and not cheaply made. I definitely recommend buying these hoodies to anyone, I'm definitely going to buy more things from Light in the Box. Only downside is how long it takes to receive in the mail. Other than that I would definitely recommend buying from Light in the Box. It's definitely worth the wait.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 22, 2022

    Sometimes you never know how something that sounds a bit too "reasonable" will be when it arrives. Colors? Sizing? How it feels? Well, I already got some items and went back for more. I found some great hoodies for my Great nephew, more turtlenecks for myself, and other items. I tried some on immediately, and the fit was very good. I need to lose a few pounds for my height, but overall, it was as good a fit as any other item I've gotten out of a Kohls, or Belks, Dillards etc. Clothing is soft, no "catching" on your skin. Colors are very nice, vibrant, appear to be accurate.

    You do have to watch the sizes though, and adjust your order accordingly. That is the only real drawback. You would think a Large is a Large for you in every item... Not so. You might need an XL in this... a Large in that... and possibly even a Medium in another. The NUMBERS come out the same, when you look to the sizing they use, so why they change from one item to another, is confusing. But... so long as you pay attention, keep your OWN size consistent, (I am a 42 Reg in jackets, suits, etc.) you simply look that up in the sizing chart, and choose accordingly. So other than that odd variable from one item to another (not always, some DO go from Large to large to large, just not all), you won't go wrong. Shipping was quick, I've made two orders so far, and after the holidays, will probably be back for next spring and summer. Easy to recommend.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedEase of UseRates

    Reviewed Nov. 22, 2022

    The order process is very efficient and easy to use. Great selection and competitive pricing. In the past, the items have arrived promptly and were as described with a perfect fit. Great for Christmas gifts. Large selection of on-sale items.

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    Verified purchase
    PriceRates

    Reviewed Nov. 22, 2022

    My order took longer to ship than what was stated at the time of ordering. The quality of the items are good. The sizes are true to fit. Price are affordable. I would recommend Light in the Box to my friends.

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    Verified purchase

    Reviewed Nov. 22, 2022

    The material is very soft and shipping or rewards were not given. However, it's flexible, light, and more like a kid's purse than lady's purse. It doesn't have many different compartments, but it can fit right under my arm. Yep.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 20, 2022

    Very good and cheap cables! I like them!!! Maybe it is the cheapest USB 4 cable you can find in the market. It works on an M2 Macbook Air. The quality looks very good. I trust Baseus cables. Good cables!!!

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    Verified purchase

    Reviewed Nov. 20, 2022

    I love Lightinthebox and its products seem to be very nice so far! I love rewards and I hope to buy more things! The shipping time isn't the best but decent. My advice is sellers use accurate pictures and descriptions of the products.

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    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsBillingRates

    Reviewed Nov. 18, 2022

    My wife measured herself for a winter coat correctly before buying. The size LARGE is TOO small. It is a factory mistake and I would appreciate for the postage to be paid as I would like a full refund. I am including pics of the measuring and sizing. The company asked for the coat to also be measured which we did and sent back the pics. They agreed the coat was the wrong size but still want me to pay full shipping for a refund. I believe this company is a FRAUD. I am seeking full refund plus full payment of shipping as it was NOT our fault.

    They used excuses like

    A: 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)

    B: 30 % Refund (eg. If item costs $100, you can get a $30 Refund)

    Or

    C: Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.

    Note for return: We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lighinthebox.

    Thanks for commmenting us.Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

    Our company has been selling online for over 15 years. We quite conceren about the quality issue on prodcuts such as ill-fitting,poor quality. Once the problem is confirmed caused by us, we will take full responsibility.

    In our sysytem, i noticed that Debby has approved your refund request. And the refund has been done on 2022-11-20 15:22:57. We invite you to check your bank account that used in the pruchase.

    Hoping this solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future. Thank you.

    Please inform us your decision and look forward to your reply. Have a nice day.

    Sincerely
    Chloe

    Customer Service.

    Verified purchase

    Reviewed Nov. 18, 2022

    These little red shoes are perfect for my granddaughter. They match her red Christmas dress perfectly. The quality is better than I anticipated and the design is adorable. The heel is just right, not too high, yet high enough to make her feel like a little princess!

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2022

    The quality is very nice and the size guide corresponds well to the size received. It does not shrink in the wash. He is very comfortable and the fit is as pictured. I recommend it. There is a good choice of color.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 18, 2022

    Big discounts, cool gifts!! I can't help but shop here. They're always giving great deals. Every item is exactly what they say it is when it arrives. Shipping takes time, but well worth the wait. I have already recommended this app to a bunch of people in the US. Thank you for being a light in my box!

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 17, 2022

    This dress is great. Glad I ordered 3 sizes bigger cause it fits great. Had to take in the sleeves just a bit. Wearing to a wedding. Fast shipping also. Thanks a bunch. Will be ordering more from your site.

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    Verified purchase
    PriceRatesHonesty & Transparency

    Reviewed Nov. 17, 2022

    I'm not actually blaming you guys but the items I ordered were just as cheap as the price. The pictures does not reflect what I got. I had to donate them except the shoes that was manageable for me. Sorry for the brutal honesty. It might be ok for some but it's not the quality I wear.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

    I have created ticket # 27381749 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

    My pleasure to help you!

    Sincerely,
    Chloe

    Customer Service Lightinthebox

    Verified purchase

    Reviewed Nov. 17, 2022

    This dress was stunning. Light pastel green and white with a coat length light jacket. I wore it to a wedding and had so many nice compliments. It flows and it was very comfortable. This is my place now for my clothing. Very well made. Thank you!

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    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 17, 2022

    I was timely notified of an out of stock item and given the refund amount and expectations on the timeline of an international refund. I also received the other items ordered in this package; one of which was an inferior product. The company thanked me for the feedback & I was given options to remedy the issue.

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    Verified purchase

    Reviewed Nov. 17, 2022

    I love the dress I ordered. It came in on time and was exactly what I was looking for. It fits perfectly! I'm a heavier girl and I hesitate to buy clothes online but this dress is so flattering on me.

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    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsRates

    Reviewed Nov. 17, 2022

    The shirts were made for plus size women. It's definitely not a normal XL. I would have ordered a medium if I had known the size chart the company provides is absolutely incorrect. I am very disappointed because it's a waste of my hard earned money especially since I recently lost my job. Then I was promised a credit refund and got coupons I can only use if I spend more money. How's that fair? I'm being shorted twice! They also want me to pay to send the items back to China which is so expensive. The support for customers does not exist with this site. I no longer trust this site nor will I be shopping on this site ever again. I don't feel safe nor do I feel supported not one bit. It's a shame because I really liked the prices and the items are my style. I just recently received two pairs of very thin sweat pants which are track suit material and are a boys size small medium, I asked for a men's 4XL. I'm so angry I gave this site another chance.

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    Verified purchase
    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed Nov. 17, 2022

    I would be lying if i said i did not like my clothing. I love the apparel I bought from LITB. The sizing is so true to size. I am leery about buying clothing online. But not anymore LITB clothing is spot-on. I also like the different styles and designed offered. Not to mention the delivery is fast and well packaged. Thank You LITB. You will hearing from me soon.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 16, 2022

    I ordered a upright phone charger. It was exactly as described. It worked with my Android phone and my Apple work phone. It is 15 watts and charges fast. I'm going to make Christmas presents with my future orders. I was so impressed, I ordered another one.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaff

    Reviewed Nov. 16, 2022

    I wasn't sure about ordering from LightInTheBox.com at first. The clothing looked legit and the reviews were good. They have all kinds of things on their website from clothing to random knickknacks. I ordered a couple things at first and was pleasantly surprised at how quickly they came in the mail. The clothing is a decent quality and the toys worked exactly like described. I have since ordered more stuff from them and have no reason not to continue.

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    Verified purchase
    PriceRates

    Reviewed Nov. 16, 2022

    Very Easy - A Lot of Choices to Choose From - Very Happy and Satisfied with This Website. First Time Ordering a Larger Order and Very, Very Happy with the Site. Would Recommend to Friends and Family to Shop this Company - Very Thankful for the Great Prices on All -

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2022

    Ordered 2 of these actually, this one for me and one for my best friend and both are absolutely excellent. Exactly what I had hoped they would be and very warm and comfortable. Perfect size and coloring. I love the late fall early winter coloring of my jacket and it goes perfectly with a pair of orange boots I bought.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 16, 2022

    I cannot tell you how pleased I am over the Mother of the Bride outfit that I ordered. It arrived quickly and is absolutely beautiful. Love the stormy blue color!! So excited to wear at my daughter's wedding. It is also very well made and I love the way that they shipped it (inside out so that the material would not snag). Very thoughtful.

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    Verified purchase

    Reviewed Nov. 16, 2022

    Ordered two times bigger than my regular size but the suit is a great fit. My first order of large was a good fit for my son. The delivery time was also accurate, I will be purchasing for future items as well

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Nov. 16, 2022

    I have preserved and received many products fro LiTB and I’m impressed with the quality and price for items. Sometimes shopping is a bit slow, but once the products are received the Customer service is very helpful if you encounter any issues.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 16, 2022

    I had to wait a bit for the order to be fulfilled but I was overly pleased with the quality of my shirts. The colors are vibrant and they're a welcome addition to my wardrobe. My wife was impressed as well and she's tough to impress.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Nov. 16, 2022

    This store has a great variety of things at great prices. I ordered something that was too small and the return process was super easy. Customer services rep was fantastic, fast and friendly. The app offers lots of benefits so I recommend ordering from the app. Products were good quality.

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    Verified purchase

    Reviewed Nov. 16, 2022

    These are a gift so they haven't been tried on. Holding them up, The pants I ordered was a little short in length otherwise good quality material. The tactical Belt was superb quality and proper length. I will order more of these. All and all my experience with LightInTheBox has been positive. I receive product in a good time bases. The products are as described, sizing is a little off. Most items have been gifts v.

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    Verified purchase

    Reviewed Nov. 16, 2022

    My daughter was in need of a dress that would fit her for testing and I did not want to pay an astronomical amount. This dress came in quicker than I expected, it was a perfect fit, and it was beautiful. I am very pleased with my purchase and I will order from them again.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Nov. 16, 2022

    I ordered 4 items and two of them arrived even before the estimated arrival. It was good. However, two others were not received yet and very slow. Beside slowness, the arrival date slipped down. That' why the above rate is average of 5 stars and 1 star.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2022

    I just received loafers for my husband and he loves it. The quality is good and the size are on point. It is very comfortable. Everything I order from Light In The Box, they never disappoint me. They deliver with care. And sometimes earlier than most.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Nov. 16, 2022

    Overall satisfied with Light In The Box products and pricing especially when items are on Flash Sale. The dissatisfaction is discovering the shipping charges at checkout. Points earned cannot be easily redeemed because some of my purchases did not qualify for free shipping. I've been very spoiled by Amazon fast and free shipping. So having to pay for Light in the Box shipping charges and waiting for weeks before my orders arrive takes some getting use to. It's encouraging to see I'm accumulating points but not sure how this will benefit me with the current restrictions.

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    Verified purchase
    Sales & Marketing

    Reviewed Nov. 15, 2022

    I'm going to exchange the jacket that I purchased from the size 2X for a size 3X. The one that I purchased looks like a women jacket. It doesn't look like the jacket that's advertised. When I exchange the jacket please take a look for yourself, it doesn't look like the one advertised.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

    We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. As you mentioned, could you send us the photo of the product you recived for us to investigate your case. Rest assured that once the problem is confirmed caused by us, we will take full responsibility.

    Look forward to your message.

    Sincerely,

    Custoemr Service

    Verified purchase
    Price

    Reviewed Nov. 15, 2022

    I absolutely love the hoodies I received BUT you all charge too much for shipping and that alone messed up the full experience for me. Again great products but shipping is a bit expensive. Thank you for this time to express my experience with you.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Nov. 15, 2022

    I love the variety, the prices and the customer service. JUST the sizing is an issue. Seems is very "small" leaning since I am a LARGE and can only get 2XL to fit!! SO beware. They are very accommodating no matter what and deliveries are timely.

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    Verified purchase
    Sales & MarketingFollow-Through

    Reviewed Nov. 13, 2022

    The golf shirts were as advertised with high quality material. The size delivered was correct but was a bit small but should not a problem after it’s wasted and worn a few times. I like golf shirts to be a looser fit.

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    Verified purchase
    PriceRatesFollow-Through

    Reviewed Nov. 13, 2022

    Good shirt, vibrant colors, although I had ordered blue, not green. Decent order time. Good price, good quality. I was hesitant to order from the site since there was no physical address but the product was delivered as promised. I have been looking at other articles of clothing now since it is a legit company to get good, affordable items.

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    Customer ServiceRefunds & PayoutsBilling

    Reviewed Nov. 12, 2022

    I have unsubscribed from this company many times yet they continue to harass me and send these e-mails. Please get them to stop. Prosecute if necessary. I know multiple people have been defrauded by this company delivering inferior quality products and then refusing to refund money for those products. I ordered 5 dresses for my wife. They all took almost a month to deliver and even after several notes inquiring of the status. When the products did arrive, they were damaged (bad sewing job on one), two white dresses were see through (unlike the pictures), Another dress had a different print and different colors than the pictures. Only one of the five dresses lived up to what they represented and claimed.

    The day they were finally received, I emailed and sent them pictures of the inferior products. They refused to give me a full refund for the bad dresses. Then they tried to barter offering 20% off, then 40% off, and then 60%off. When we agreed to the 60%, and the refund never happened they then tried to give us a credit on the next purchase. We refused and threatened to contact our credit card company. Only then did they decide to give the refund. Do NOT buy from this company.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

    Please kindly notice that our delivery time consists of proccessing time and shipping time if the products you purchased were out of stock. It takes some time to transfer your prodcuts from our third-party supplier. After checking your order, i noticed that we shipped your package 2022-07-19 12:00:00 and delivered to you 2022-07-25 13:47. We are regret that our delivery time doesn't meet your expectation.

    Due to our system and payment security, our system return the refund to the store credit by default, but this credit can be withdrawn to your own card at any time.

    We apologize for any inconvenience this may have caused. We look forward to seeing you again.

    Sincerely,
    Chloe

    Customer Service

    Verified purchase
    CoverageSales & MarketingOnline & App

    Reviewed Nov. 11, 2022

    Online shopping with LightiITheBox.com results in the purchase of impressive, Quality, compliment driven apparel. I have made six online purchases. I purchase via the App to take advantage of the discounts. After receiving the first order and getting Great Feedback on its look and feel, I decided to continue to order more items. I now have a new "Boost in Confidence" when I wear some fashions that no one else is wearing. The provide shipping information is tracked and the App allows you to confirm delivery of you purchase. Thank You LightintheBox.com!

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    Verified purchase
    PriceStaffRatesValue

    Reviewed Nov. 11, 2022

    Beautiful gold dresses, good bargain, good price. Would recommend Light In The Box to anyone who wants to purchase clothes at a affordable price. Dresses were good quality and good for formal festive party special occasions. The price was excellent and a good value.

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    Verified purchase
    PriceRates

    Reviewed Nov. 11, 2022

    I have purchased many items from Light In The Box and have been impressed with their service and prices. I had one product just a few weeks ago that was the wrong charging unit for a bicycle light that I should be receiving a replacement this week, but other than that, I have no complaints.

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    Verified purchase

    Reviewed Nov. 10, 2022

    Order received on time. My wife commented on the 3 I got and 1 is going as a Christmas present. Really like the material this is made of, sort of silky. The graphics are sort of muddy and hard to read, but I guess that means people will have to lean in to read.

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    Verified purchase
    Sales & Marketing

    Reviewed Nov. 10, 2022

    This shopping site has very nice products and I am satisfied for the most part. Great discounts especially when ordered via mobile app. Having a dispute however, can get very challenging with a return process that doesn't work for the customer.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 10, 2022

    I got stuff from LightInTheBox that I'm happy about. I got two bracelets, a jacket, a shirt, another shirt that was a small and it was supposed to be an extra-large. I just ordered a wallet last night from them. But I'm not happy with LightInTheBox at all. They don't answer any of your emails right away. They’re always so busy. They'll make sure they'll tell me to check in every day. But after this wallet, I'm not buying nothing else from them. I ordered a beautiful black pocketbook and paid $15 for it. When I went to see when I was getting it, they said it was cancelled, then they refunded my money back. I never asked them to do that. I should be shipped my black pocketbook that I wanted.

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

    Please don't worry we don't cancel your order 60633868 buying the pocketbook. Please double check your account. Fortunately, the pocketbook has been shipped out on 2022-11-10. Please be patient with your parcel.

    Is there anything else that i can help you to solve.

    Sincerely,
    Chloe

    Customer Service

    Verified purchase
    Staff

    Reviewed Nov. 9, 2022

    We were very skeptical about the quality and sizing but liked the clothing so we were pleased when we received our 1st order. The quality of material was excellent and the sizing is right on. We are so pleased we have already placed another order!

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    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 9, 2022

    This company is a joke. You cannot cancel or send back items that do not fit. They are trying to tell me I custom ordered something which is incorrect. I order a standard size. If you do a refund, you only get back a portion of your purchase. I will inform all my friend and family to never order from this company!!!!

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    LightInTheBox
    Response from LightInTheBox

    Dear customer,

    This is Chloe, supervisor of customer service, Lightinthebox.

    We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

    For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

    Sincerely

    Customer Service

    Verified purchase

    Reviewed Nov. 9, 2022

    Looks nice. Very long belt, is comfortable. Unfortunately the belt buckle is too wide., for USA belt loops. It doesn't sly through the loop, you have to wiggle the buckle to get it through the look. To adjust the belt buckle, you have to take your pants to make it easier to fit through the belt looks. All in all, it's a good looking belt, comfortable, and holds your pants up.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Nov. 9, 2022

    I was pleased with how fast they got back to me about a few questions I had after I ordered from the App (even if it took a few back and forth communications to get a clear answer. My order was complete.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 9, 2022

    I ordered a phone case for the Flip4. It came promptly and it looks beautiful! I have gotten so many compliments on the case. The quality is very good and it comes in many colors. Good protection for the phone!

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    LightInTheBox Company Information

    Company Name:
    LightInTheBox
    Website:
    www.lightinthebox.com