
LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,910,094 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 20, 2022
It is important to find the correct size but once you do, the products are fairly high quality for the price and I would definitely recommend buying from here again. I have purchased products for myself and even products for my pets and the ones that fit are very nice. It’s definitely very easy to find some nice gifts for loved ones or family members on here if you know what you’re looking for.
Reviewed Dec. 20, 2022
This is my first time ordering from y'all and I am well pleased. I love my Christmas shirt and the coats are Christmas gifts to my hubby and son. Everything arrived neatly packaged! I will order again very soon! HAVE A VERY MERRY Christmas.
Reviewed Dec. 20, 2022
The coats were extremely thin and the men's coat was way tiny even though I ordered a 5x. The drill guides were exactly the same for some reason. Customer service was great. The response was very professional and quick. I will order again if I can get the points added. The app has issues though on getting help.
Reviewed Dec. 20, 2022
I have always enjoyed all the products I've ordered from Light in the Box. They've all been pretty high-quality and delivery was fast from coming from overseas and I will continue to shop on the site when I need something.
Reviewed Dec. 20, 2022
I love them all and love the way this company operates. I even bought the stock! I would do this because I want people to use your product. The products are very innovational, the content is very cool and the prices are really great!
Reviewed Dec. 20, 2022
For a first time buyer, LightInTheBox is simply amazing. The scope of products available is great. Prices are unbelievable. As I haven't received everything yet I can't review everything, but...the men's hoodies and t-shirts are fabulous. The graphics are vivid and clear. Something for anyone's interests. The other products are always exactly as described. They have all worked and are very useful. Only issue is sizing, kind of have to guess/try the first few. But they have been very accurate so far. Love shopping here!
Reviewed Dec. 20, 2022
I have shopped on LightInTheBox most recently for several months. I found clothing I liked at fairly affordable prices that fit me using the size guides for each piece of clothing I purchased. I found the process easy and the quality very acceptable. I love the quick responses from customer service when I’ve needed them to assist me. I enjoy the perks of rewards, coupons too. Just wish they were easier to obtain for better sales. Thank you LightInTheBox for helping me dress well.
Reviewed Dec. 20, 2022
I liked what I got but it took too long to get here and didn't arrive in time for the party I was going to. The Christmas Dress was great but I didn't get to wear it. The other item was cute but material was very, very thin
Reviewed Dec. 20, 2022
So far I have mostly been satisfied with this service. Last order was a large order and was surprised that not one item was missed. I have made several orders here and only been disappointed with a few items out of that. Shipping to Canada is very slow getting through customs etc but if you are prepared to wait, it will be well worth the wait.
Reviewed Dec. 20, 2022
I ordered 3 cardigans in small. Size chart was accurate, and my size smalls were perfect! I love the quality, color and fit of the two size small sweaters that I received. Sadly, the third sweater was probably a size Med. It is 2” larger around the bust. Same with length. I am disappointed about the large sweater, but most pleased with the other 2.
Reviewed Dec. 20, 2022
I was told by a friend about LightInTheBox. My friend has all of these cute dresses and tops. I really love all of the clothes, I have bought so far. I really love the dresses, the dress are light and airy. They will be perfect for when going on vacation and in the Summer months.
Reviewed Dec. 20, 2022
I ordered in good faith, but the one item > wanted most was put on backorder. Now what is IMPORTANT to me is to receive this one dress, but instead I get offers to pacify me to wait longer. I am at a point, that I do NOT wish to order any longer if I do not get the item dress I wanted they put on backorder. If it does not come, I am finished with this company for good!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27775700 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 20, 2022
I was pleasantly surprised by my LightInTheBox order. I expected crap, because it is so cheap, but the stuff was pretty nice. The fabrics are not the most luxurious, but what do we expect for $5? And some of the stuff is *really* nice. I will keep ordering, because it is kind of hard to lose. The other thing is sizing... Pay attention to the size guides. They are very helpful.
Reviewed Dec. 20, 2022
Shirts were not the size I ordered. I ordered men's large and the ones that came were tight in my 100lb wife. I was going to order more but not now. There are some interesting products but my first experience put an end to ordering more.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed Dec. 20, 2022
Great prices and great quality. Shipping was about 10 days, but worth the wait. Sizes ran a little small on pants so try and order a size larger than normal. I recommend shopping here for unique products. Very unique and great quality. Thank you for the New products. I will recommend to friends and family.
Reviewed Dec. 20, 2022
Can't help it. I continue to purchase golf shirts and t shirts as the 3D prints and designs are so much better than the plain golf shirts I can purchase locally. The fits are perfect as I am a large and only order large without any worry of the golf shirts not fitting. I have to force myself to not open up their app, as I want to order more than I need.
Reviewed Dec. 20, 2022
Every one of these products is fantastic. I purchase everything at least 2 sizes bigger than I would normally get and everything fit perfectly. I was completely thrilled with the quality of the raincoat, the durability and rain protection over the zippers. The snow pants fit and are super warm. The peacock scarf is so big it could be a kaftan. Very pleased.
Reviewed Dec. 20, 2022
Purchased a Christmas shirt and it arrived before Christmas in great shape and well packaged. Was able to wear it to several occasions and would recommend LightInTheBox to anyone wishing to purchase. Communication is outstanding and as I said, shipment arrived well within my timeframe.
Reviewed Dec. 20, 2022
I am very happy with the outcome of this buy. It came faster than listed and was perfectly like the photo. If there was any issues I would say that the box was Slightly damaged when received. But the item itself was packed securely and safely. It works great as well, and I would buy from this seller again. Thank you.
Reviewed Dec. 20, 2022
I found LightInTheBox doing a Google search for LED lights to make a Christmas light installation. They have a wide selection and I found something interesting that I'd not seen before: LED net lights with an 8-mode controller. I fumbled my first order, contacted customer service and they corrected my mistake. I was concerned about lengthy overseas delivery but the order shipped quickly and the tracking to my door was comprehensive and detailed. It's like local delivery. Perfect. The LED lights are high-quality and fun so I expanded the installation and ordered a second set. I thought there would be time constraints with delivery during the Christmas season and but again the service was as excellent as the first order. Perfect, again.
Reviewed Dec. 20, 2022
The quality wasn’t what I expected. Some clothes came with stains and low workmanship. But the customer service was professional, efficient and reasonable, much better than AliExpress. It makes the price fit to the quality at good value. I donated the clothes to the people in need. They are very happy for the gifts before Christmas in the cold winter. And, I referred LightInTheBox to them.
Reviewed Dec. 20, 2022
I ordered some clothes and I am impressed. The clothes were good quality at an excellent price and delivery was fast! I shop online a lot and Light in a Box is one of the best! I plan to shop for some clothes for myself and I can hardly wait!
Reviewed Dec. 20, 2022
I ordered a purple wig from you and I thought it was wonderful. It went great with my outfit. It was constructed well and it lasted for months. I can take it off, shake it off, wash it, roll it up and stick it under the dryer and it look brand new again every time. I love that wig. It's purple, it's for when I feel whimsical.
Reviewed Dec. 20, 2022
They are great, warm to hang out inside or out. It’s cozy and comfortable, would highly recommend. They fit to true size. Very soft. Very warm. I wear mine around the house for the biggest part of the day. Wished they came in kid sizes.
Reviewed Dec. 20, 2022
Everything that I bought from Light in a Box was absolutely amazingly made! I love every single piece that I bought! I will most definitely be shopping with them again and again!! The shipping was not as long as expected and good customer service too.
Reviewed Dec. 20, 2022
I ordered first time and thought this is scam but I was wrong. Delivery actually came in right time and stuff I ordered was great and it fits me well too. So I quite happy with this website and definitely ordering more stuff from them in the future.
Reviewed Dec. 20, 2022
I have ordered from this company 5 or 6 times now. I love everything I have ordered from them except two things. 1 top was suppose to have bling, but I still liked it. One bottom was too small. But I keep ordering from them because they are reasonable. I get compliments all the time. I tell people what company I got it from, but I don't know if they ordered it or not, because I forgot to tell them to put my name down.
Reviewed Dec. 20, 2022
I ordered an item on 11/28 and it is still not shipped. I have asked to cancel that order and I keep getting a run around. Also I’m trying to return 2 items and again run around. Don’t recommend buying from here.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27761936 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 20, 2022
I have ordered 4 times from the site. There is never consistency. Some items are great and fit well, and other items that were the exact same just a different color came too small and a different material altogether. One item even showed up wet in the bag leading to it being moldy.
Reviewed Dec. 20, 2022
All items were true to size and appear well-made. I was disappointed that the one sweatshirt had faux pockets... What man wants the "illusion" of pockets? Other than that, I was very happy with the items. Delivery was quick, arrived in 7 days.
Reviewed Dec. 20, 2022
One pair is in the purple is right on. The gray one are way too long. And the side seam looks like it was stitched wrong, inside out. My granddaughter will love the coat. The pants hanger work out just fine. Will tell my friends about you.
Reviewed Dec. 20, 2022
I like everything about my online shopping experience with Light-in-the-Box! As stated in my review after I received my first order; from the my initial access using the App, ease of site maneuvering, menu options, size charts, movement of items for future consideration (wish list!). I’ve only received a few items of from my first order but if they are any indication of the quality of the merchandise and the customer service for Canadian orders, I’m sold! The tracking & communication updates are top-notch - a little over 2 weeks for international orders is outstanding; many on-line sites don’t keep the customer ‘in-the-loop’ like this.
I’m impressed and have already recommended Light-in-the-Box to friends and neighbours who’ve admired my style and the 3 garments I’ve worn. I keep revisiting the site and finding new & exciting pieces - that’s why I’ve placed a number of successive orders - I’m anxiously awaiting delivery - more deliveries are scheduled to arrive next week and over the next 2 weeks!
Reviewed Dec. 20, 2022
I really enjoy shopping with your company. You have many many styles for men and women.... With affordable prices. I shop at your company because your website is easy to maneuver and very colorful. Just be more specific in sizing.
Reviewed Dec. 20, 2022
The wide variety of products and styles always makes shopping Lightinthebox.com enjoyable. The clothing prices are low and the product, when it arrives always meets and often exceeds my expectations. The products that are offered have a unique style, and are trendy. I also find useful household items that are inexpensive and work well!
Reviewed Dec. 20, 2022
I have ordered several times. I am so pleased with the items I purchased and how quickly they came. The quality is top notch. The clothes I have purchased come out of the laundry so nice. This is my go to shopping app from now on.
Reviewed Dec. 20, 2022
The items are good quality and at a fair price. Shipping is expensive and takes a long time. I will shop with them again but I will give myself plenty of time for my order to come in before the the date that I need it.
Reviewed Dec. 20, 2022
I am really pleased with my order. I actually didn't expect to receive it as quickly as I did, especially coming from overseas. I really enjoy shopping on this site, I can find just about anything I want and it's easy.
Reviewed Dec. 20, 2022
I was so disappointed. This was all for my daughter's sweet 16. I cried when I found out the shirts and my dress would not make it on time. I love your products but the time is upsetting. Even though my daughter's party was a success the shirts for her court would have been over the top. Complete disappointment.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27762147 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 20, 2022
I’ve bought several items and never been disappointed when they arrived! Shipping was fast as well. Shopping at reasonable prices and the clothes don’t look cheap. Definitely will continue to shop with Light In The Box. Great customer service too.
Reviewed Dec. 20, 2022
All in all the service provided by LightInTheBox Incorporated it's not too bad. They just need to up their shipping game so that their shipping is accurate and when they say three to four days they mean 3 or 4 days not 3 to 4 weeks. I don't care where it's coming from. You promise somebody something on a certain date. You better show up considering the amount that I spend on this website.
Reviewed Dec. 20, 2022
The delivery was on time. The items I ordered were great especially the clothes - I love them. I am also satisfied with tracking my delivery and the updates provided in the app. I will definitely be ordering more stuff soon.
Reviewed Dec. 20, 2022
Generally happy with my orders, with hopefully a resolved issue. This order included a pair of shapewear tights that were already ripped/laddered when put on, despite correct size. Customer service was very responsive and has apparently issued a new pair. I'm happy with that resolution. I've generally had good luck with the sire, though Shipping is prohibitively priced.
Reviewed Dec. 20, 2022
I’ve only received half of my order so far but the items were beautiful and fit like they are supposed to. They were a nice material. My other items will arrive this week, I can’t wait to try them on as well.
Reviewed Dec. 20, 2022
I ordered a sweater, a long sleeve shirt, and a short sleeve shirt. I ordered a medium size and was pleased that the fit was perfect. Also the material was light but still high quality. I am definitely preparing to make another order because I am absolutely pleased with the merchandise I have received so far.
Reviewed Dec. 20, 2022
We have ordered several products and we are very happy with them. The selection of products are many and so far are first class. We will be ordering more I am sure. I am sure you will be impressed as we are.
Reviewed Dec. 17, 2022
Was hesitant to order based on reviews so I ordered 1 item as test. Shipping was right on time and I found no issues with materials or quality. Would recommend and will continue to do business. Very satisfied customer. Thank You so much.
Reviewed Dec. 17, 2022
All 4 items I have ordered have been very small even when ordering 1 to 2 sizes bigger than I normally would. The items were too small. Also half of the orders took an extremely long time to ship and even longer to arrive. One order was placed 2 weeks after another and it arrived 3 weeks before the first order.
Reviewed Dec. 16, 2022
I really like my tee shirt. It fit me well and they done a great job on the graphics. The color was nice and the shirt was comfortable. The color was a pretty shade of green. I was so pleased I have bought several shirts.
Reviewed Dec. 15, 2022
I came across Lightinthebox.com on Kijiji banner. On a pictures shirt looks nice, it was easy to place order, it was shipped quickly. Hence, what I received was not what was advertised. It was made of very thin poor quality material and print in a shirt itself is blurry and poor quality. I open a refund ticket with them but never heard from them ever since. The only way to contact a company is by downloading their app.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27680517 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 15, 2022
Received package in good condition, products inside were exactly as described on the website and were well made. Love the brush. Bought it to stimulate the scalp and it feels great. The lingerie is beautiful on and is as pictured. I will be planning to buy more items in the future.
Reviewed Dec. 15, 2022
I saw the lights with batteries included by doing an internet search. I made my resin mold Christmas gifts for my family and wanted the lights and they added a great touch. I can't wait for them to be delivered.
Reviewed Dec. 15, 2022
Beautiful dress. Ordered exact size chart suggested and it fit perfectly. Well made. Received many compliments. I posted pictures of me in the dress on my FB page, and I am still receiving compliments. I have small shoulders so it slipped down a bit. Otherwise I was extremely satisfied. If you wanted to feel Elegant, this is the dress to order.
Reviewed Dec. 15, 2022
I ordered a dance salsa skirt and I received à ballet bodysuit for child. The positive point they have made an effort to deliver before Christmas BUT the wrong item. I'm waiting for another order. I just wish will be ok.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27680535 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 15, 2022
I absolutely love the Grinch sweatshirt. I had it shipped directly to my sister and she loves it too. She said it is great quality and she especially likes that the face is on the front and back of the sweatshirt.
Reviewed Dec. 15, 2022
I have been ordering from this place for over 10 years and will continue to do so. The fashion jewel is great. Clothes are usually good. Electronics have been very nice. Kids toys were good. Most lasted until the kids outgrew them.
Reviewed Dec. 14, 2022
The Knights Templar T shirt is very nice. The design is nice. The fabric is nice. My grandson will love it. I was so impressed with the T shirt that I ordered another one for his birthday. After looking through the website, I will probably be ordering more items.
Reviewed Dec. 14, 2022
T shirt was awesome quality, was surprised. It's a Xmas gift so not sure how it fits yet. Will definitely be ordering more from company. I've always heard of this company and very glad I checked them out. Will definitely recommend.
Reviewed Dec. 14, 2022
They’re in good shape pretty true to size!!! Customer service is helpful! Customer service has been extremely friendly and tries to resolve matters as soon as possible! The items look exactly like the pictures! I love you guys a lot! I have purchased several items from you!
Reviewed Dec. 14, 2022
They look like in the pictures. I love the way they feel and the pattern. I would get them in other colors. My husband loves them on me. They did come much later than my other purchase made at the same time...I was not paid for my review.
Reviewed Dec. 14, 2022
I found Light in the Box to be a great help for purchasing gifts for Christmas. They have a huge variety of items... Something for everyone on my list! Items are as described, I had to be careful about clothing sizes but descriptions had size charts which were very helpful.
Reviewed Dec. 14, 2022
All of my orders are great! I do wish I could figure out how to use my reward points that I collect. I check in daily but I can't figure out how to use them. I see the coupons but not the reward points.
Reviewed Dec. 14, 2022
These are gifts, items appear to be well made. Especially impressed with the delivery time frame since it was outside of the USA. I will order again. I ordered modern clothing for my 19 year old grandson, we'll soon discover their life expectancy.
Reviewed Dec. 14, 2022
So many products. Great items. Sometimes the shipping costs double of the item purchased. Some stores show nice product but send lesser quality item. Not LightInTheBox's fault, but gives all Chinese merchants a bad reputation. I have placed many orders and 95% are good quality, shirt sizes are almost always too small. Rings are very nice, but companies need to make rings larger than just 13. Amaericans have large hands.
Reviewed Dec. 14, 2022
Fast service, very nice merchandise, beautiful designs, although the pants even though they were 4xl they were too small and too short but the t to shirt was exactly my size xl, overall I'm a very happy customer here, thank you Lightinthebox team.
Updated review: Jan. 5, 2023
They returned my money to me but I would have preferred a good product to begin with. When I first contacted them there was no response at all until this review was posted.
Original Review: Dec. 14, 2022
The printing on one of the sweatshirts showed an error in two different places. When I gave the feedback and complained, including a photo of the printing error, I did not have the courtesy of a reply. It is very disappointing.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27680542 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 14, 2022
Everything is so reasonable and you can actually find some nice things for yourself or someone you love. I could spend literally all day searching for stuff. I've turned my wife on to the Lightinthebox app and now I can't keep her off of it.
Reviewed Dec. 14, 2022
The item was marked XL but it is LARGE (big difference). A review of the exchange policy had SIX (6) steps that included returning the item and allowing them to decide if I needed an EXCHANGE or a REFUND. I have never dealt with a Retailer like this before and it is VERY DOUBTFUL that I will again. There are other More Reputable Retailers that have the same products and sometimes cheaper with a much quicker shipping time (2 weeks).
Reviewed Dec. 14, 2022
Shirt was the right size and the design was big enough to see and it was stylish and it came in 2 days before my husband birthday and when he wore it out to dinner everyone keep asking where did we get it from and I told them Lightinthebox and showed them the app and if you check in everyday you get points to use towards your coupons.
Reviewed Dec. 14, 2022
Just found the site and ordered a few items. All the items were all perfect and affordable. The Christmas sale was just amazing. I most definitely will be ordering again soon. There are a few things I didn't like in clothing shipping cost. But most things are great especially when you buy more in one order. There under $1.00 items were perfect for stocking stuffers for the family.
Reviewed Dec. 14, 2022
I was very pleased with the elegant dresses that I purchased. The dresses were even better than in the pictures. I was happy with the delivery and how smoothly everything went. It was my first time ordering from this company and I will be ordering again very soon!
Reviewed Dec. 14, 2022
The gloves I received were defective right out of the box and with Duracell batteries! Attempting to return for a refund I was disuaded by the return statements, essentially recommending that I'd be wasting time and money after being charged restocking fees and paying for return postage!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27680558 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 14, 2022
Well they fit really nice. The quality is pretty solid from what I've got so far. The only real issue is that the dates of arrival keep changing but I understand it's a hard process. It's pretty solid overall, definitely delivered when I downloaded the application.
Reviewed Dec. 13, 2022
I ordered this jacket, size S, purple. First it arrived on time, which is awesome. It fit perfectly and the color is exactly as pictured. It is soft and warm. I live on the coast where winter is cold and rainy. It is not a rain coat but for as thin as it appears it is as warm as any sweatshirt and much better looking.
Reviewed Dec. 13, 2022
Ordering from LightInTheBox was sketchy. My second order was waaaay off. They mislabeled the sweater at the factory. Fortunately, the service center took care of me and made sure I got what I ordered.
Reviewed Dec. 12, 2022
The belts were awesome. Unfortunately, the uniform sizing was completely off. I ordered a large going by the sizing chart on the website. The uniform stated it was a large, but was actually smaller than the mediums I currently own. Trying to do an exchange was a worthless endeavor. I decided to cut my losses and will never order from the LightInTheBox ever again. Buy American, you may pay more, but you can be assured the uniform will fit or can easily be exchanged.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27627264 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 11, 2022
Very misleading with the type of fabric and the sizes. The fabric feels like spandex and is not thick at all. Also had to wait a month for two orders. The jacket does not fit and actually runs two sizes smaller than shown online. None of the shirts felt like polyester either. The thread was also starting to unravel. I was looking forward to the products on this site but definitely will not be now.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27605321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 11, 2022
Good application to buy clothes. Clothes quality and material is very great, I will recommend it to friends and family. Shipment is very fast and on time, I love that delivery is hand to hand delivery. And I wish you good job for for everything.
Reviewed Dec. 10, 2022
This Site is highly trusted, I am always satisfied with the processing of every purchase I make. Fast delivery assured. I fully recommend it. The items purchased are beautiful and of high quality. This is my favorite site for shopping.
Reviewed Dec. 10, 2022
I order three men's sweatshirt size 3xl. Two arrived and look nothing like what was advertised. The third sweatshirt I was told it would be delayed because of a back order and I had a choice of canceling the order, I said cancel.... They shipped it anyway.... I will not do any more business with this company....The look is not something I would ever wear....Order Date: 2022-11-16. Order Number: **. Order Total: US $98.64.
Customer Service. Men's Unisex Sweatshirt Pullover Green Fuchsia Brown Gray Crew Neck Letter Graphic Prints Print Daily Sports Holiday 3D Print Vintage Streetwear Designer Spring & Fall Clothing Apparel Hoodies. Men's Plus Size T shirt Tee Big and Tall Letter Henley Spring & Fall Basic Designer Plus Size Comfortable Outdoor Street Tops. Package 1: Delivered, awaiting Confirmation.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27605205 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 7, 2022
I'm happy to say that they were very helpful. When I ordered a coat and was dissatisfied with the quality of the coat and wanted to return it they were very accommodating and helped solve the problem and return my purchase price back to the card I used to pay for it.
Reviewed Dec. 7, 2022
My order was exactly as depicted in the ad. I was very pleased with the quality of the pants. I loved the pricing and would absolutely buy this product again. My only issue was sizing. I would have liked to see the sizing chart before placing my order because the sizes run a bit smaller than usual.
Reviewed Dec. 7, 2022
All shirts were made of some plastic costume material. Very dissatisfied with All items. Not what I was expecting. Lettering from internet did not show BLURRED message. Not what I expected. Sizes were wrong as these were gifts for different people. Send me a return package as I am NOT keeping. Thank you for your attempts.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27579140 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 7, 2022
I have had no problems with any of the products I have ordered. I just think the delivery is a little lacking. Just send like it takes forever to get my orders. Especially when I pay so much for shipping.
Reviewed Dec. 7, 2022
Light In The Box. It’s easy to shop, find stuff, need to look in the table of size to be sure to order the right size. The prices are nice with the quality of the articles. You can find all sort on this site. Clothes, jewelry, toys for kids, animals, etc.
Reviewed Dec. 7, 2022
I was very pleased with the fit and material and overall quality of the clothing I ordered. Shipping was a little slower than I would have liked, but it was free so I can't really complain. The prices were excellent and definitely worth it.
Reviewed Dec. 7, 2022
I ordered this on 11/23. It has not arrived & I have not received any updates. My credit card has been charged. My son ordered a different coat & it was too small. The return policy is very difficult. I would like to cancel if the product has not been shipped.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27579173 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 7, 2022
Loved the product that I bought. The quality was good. I've order a few different times. I just wish it didn't take so long to ship and arrive. I had to change address to PO box because as easy as it is to deliver to my doorstep it always ends up at post office.
Reviewed Dec. 7, 2022
The full zip hoodies have great designs and excellent construction and great fit. Very comfortable materials and great for everyday wear. The colors are bright and nicely done. Will recommend to friends and will order again. Items were received very quickly.
Reviewed Dec. 7, 2022
The product available on this website is of great quality and they send the items on time. This website has much better products and at a very cheaper price that too the flash sale items. I just love them all. They all are brand new good looking.
Reviewed Dec. 7, 2022
Wonderful experience and great product. Fast shipping and professional service. Very happy with the product especially when they made it extremely easy to exchange due to size issue. Will definitely do more business as often as possible and will highly recommend to friends and family.
Reviewed Dec. 7, 2022
I enjoyed shopping at Light In The Box. I haven't received my last order yet, but my husband really liked his shirt and pants. I'm waiting for a pair of boots that should be arriving any day. I will be recommending this site to my family and friends.
Reviewed Dec. 6, 2022
Great service. Easy to cancel ordered shipping. Follow up available. Clothes are not always like the pictures so I read carefully and look at reviews. Shipping is a little expensive considering the time it takes to arrive. More free shipping incentives should be given at draws.
Reviewed Dec. 6, 2022
My order for 3 ladies blouses were excellent. They were true to size (almost too big), but I am super happy with them. Great quality for an even greater price. Only LightInTheBox for me! And shipping was right on time.
Reviewed Dec. 6, 2022
A little disappointed that my items ordered will be delayed. Some are intended gifts...There is no indication of how long the delay will be. Therefore, I may have to shop additional merchants in an attempt to get these gifts I hoping to have for this holiday celebration...
Reviewed Dec. 6, 2022
Everything I order came in on time and was all exactly as described/pictured online. Couldn’t be more pleased with my experience with this company. Will 100% order from here again! There are so many options and different styles. Definitely something for everyone.
Original Review: Dec. 6, 2022
Updated on 12/17/2022: I was very happy with the service and product, I'm enjoying the product that I received from Light In The Box. Everything was just what I wanted, I highly recommend everyone to use light in the box, thank you.
Original Review: Merchandise was returned Aug.15th,2022...Shirt color black for exchange & Beige Brown Multi For REFUND...Would like to know why l have heard nothing about these returned items...Would you please follow up on this, WHAT SEEMS TO BE A PROBLEM...THANK YOU...
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27579307, Would you please login you litb account and reply when you are free?The ticket message will be also sent to your email related with LITB account.
SincerelyMegha
Customer Service
Reviewed Dec. 6, 2022
Orderd 5 items. All were excellent and as shown, very satisfied, will order again. Fast shipping and able to track order with ease, check your spam folder for legit emails from LightinTheBox. They sometimes end up there. Lots and Lots of useful items on their site. Have a look and have a super fun rainbow day.
Reviewed Dec. 6, 2022
I love them a lot. It's fun, gay and easy. It's a great way to shop for family birthdays Christmas, or yourself anytime. Also it is so easy to navigate and find what you want. So try I recommend it to my family and friends.
Reviewed Dec. 6, 2022
Had a little mishap with a lost package but they were quick to respond to the issue and replace the item that was missing and I couldn't ask for more. I love this store. I have had a great experience shopping with them. Great prices for quality products and that's all that matters in my opinion. Thank you for the opportunity to shop with y'all and I look forward to purchasing from you again in the future.
Reviewed Dec. 6, 2022
This item was just as described and it was delivered within promised time frame. Great for everyday use. Colour was exactly as shown online. Lots of compartments to keep everything organized. Would recommend this item. Roomy and stylish with snap closures.
Updated review: Dec. 19, 2022
My account was resolved with LightInABox. I would like to rate them 4 out of 5 stars. I appreciated Meghan from customer service reaching out to me and keeping in contact with me often about coming to a resolution with my order. They were able to off reasonable accommodations for my inconvenience and were very kind in resolving the issue. I still believe that the merchandise is very well tailored and with great quality and rich colors. I look forward to using it in the future.
Original Review: Dec. 6, 2022
I wish I could put 2.5 stars. The quality of the clothing was excellent. I was honestly impressed. Very well tailored, great quality material and the colors were very nice. However what is frustrating with Light In the Box is their return policy. When looking for the policy before purchase it appears as though you can return with little to no issues but later when you try to return the items it is very difficult. I have experienced loosing money on trying to return items to certain companies so I know it's a losing battle. I do love 2/3 items that I purchased I just wish there was a way to return or exchange the ones that didn't work for me.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27579419 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 6, 2022
I love this company! Everything arrives in perfect shape and clothing fits well. Jewelry, however, does tarnish quickly. Ordering is easy, tracking order works well. I look forward to receiving everything I order from here. Items are well packaged / no damage during shipping
Reviewed Dec. 6, 2022
The plus size clothes are beautiful. My only complaint is the inconsistency of the sizes. If I select a size 3x, sometimes it will be huge, and sometimes it will be very, very small. I've wasted a lot of money on clothes that should fit, but don't.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed Dec. 6, 2022
I've placed several orders with LiTB and all have been extremely well received. This order was actually to purchase gifts. The recipients both indicated that the fit is perfect and the products are super comfortable. I will continue to shop LiTB for everyday clothes as well as cycling related products such as jerseys, etc.
Reviewed Dec. 6, 2022
Excellent product! I was going to purchase a shaver for $149.99 in Canada but thought I would try the Zozen Electric Shaver for $29.99 CDN. Well, it shaves extremely well, looks cool, recharges quickly if needed and saved me a lot of money.
Reviewed Dec. 6, 2022
Shipping time is fast, the product look Iike pictures plus good quality. I order 3 three things. Hope product is good. Process is good. Not sure how accurate the sizing chart... I have to wait and see. I would recommend shopping here at Lightinthebox.com.
Reviewed Dec. 6, 2022
This was my first order and the delivery was quick and I could track the package. All of my items were delivered in great condition. The quality is very nice, especially for the prices. I have already ordered more items for Christmas gifts. Some items may be a little on the small side so I would order up a size.
Reviewed Dec. 6, 2022
BEWARE when ordering from this company. I have ordered 4 bathing suits from this company, ordered according to my size as listed on their size chart. Unfortunately none of them fit, and it will cost too much to return them to CHINA for a refund. I would not recommend this company to anyone.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27579545 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 6, 2022
So far everything i have received was as shown in the ads listed, some thing run small and would advise you to read reviews, otherwise completely happy with this site. I will definitely be buying from them again. Thank you so much!
Reviewed Dec. 6, 2022
Have been shopping with LITB for several months. The quality of their products is incredible considering the price. The quality of the golf shirts are the equal of Nike or Foot Joy). My one critique would be not giving the expected date of shipment when the order is placed. I realize that considering the garments are produced overseas this is difficult, but that would be great if I had an idea of the expected shipment.
Reviewed Dec. 6, 2022
Really liked the bedtime clothes. All the nighties were Great quality of material and nicely Sown. The clothes were true to the size if you follow the measurements chart. Purchased more clothing for my children and I. I have not received the wrapping paper yet.
Reviewed Dec. 6, 2022
Ordered three medium size men's shortsleeve turtlenecks in gray, blue and black. Received two men's turtlenecks in blue and black and one small size or woman's medium size mock turtleneck. I am 66% happy with the size and 100% happy with the material and weight.
Reviewed Dec. 6, 2022
I search for what I want and find it. Sometimes I don't get an item because it's one size fits all or my size is not available. But it's the pricing that makes me come back. Much better than local retail so I don't shop retail like I use to. It can be addictive but the value and easy to use app keep me coming back for more. Five stars.
Reviewed Dec. 6, 2022
Great products! Long delivery! Website Is Highly recommended if you do not care how long it takes for delivery….. Mostly distance to travel…. Not company. I Bought several orders! Some of my favourite items are purchases! Hope this is satisfactory to meet your needs!
Reviewed Dec. 6, 2022
First time to experience this product. Excited about it, I’m getting married next year so I have work to do. I believe this product will work for my benefit. I have been ordering with LightInTheBox for a long time and I really haven’t had any major issues. I’m satisfied.
Reviewed Dec. 6, 2022
My experience with ya'll has been very pleasurable. I did have a question, so I reached out to ya'll on Facebook and ya'll were very nice and polite and helped me get answers. I love the APP and will continue to use it.
Reviewed Dec. 6, 2022
I’ve never know earringS to come single so that is the reason for four stars. The price and quality were great! Shipping was quick and the package was delivered with care. I will be purchasing more items from this store in the future. Thank you!
Reviewed Dec. 6, 2022
Great quality and best prices for the brands. Shipping is fast compared to other out of the country merchants. I have purchased many, many items from Lightinthebox.com. Ninety-nine percent of them I kept. I purchased clothing, shoes, ceiling fans, chandeliers, floor tiles, coats, jackets and other items. They were very quality items.
Reviewed Dec. 6, 2022
I ordered 5 dresses and they all were delivered in good time. 2 of the dresses had issues (one had a small tear in the side and the other one was made with a very blurry/faded fabric. I created a ticket to return them. Customer service got back to me immediately and we worked out a resolution. I was very happy with the customer service with this company.
Reviewed Dec. 6, 2022
Light In The Box is an amazing app I wish I had found years ago! I absolutely love the flash sales they have! Some things I have found cheaper on Temu but also found some things cheaper on LITB than temu. The shipping is a little slow on LITB but the wait is usually worth it!
Reviewed Dec. 6, 2022
I order 4 items. Three exceed my expectations and 1 disappointed me because the size was smaller than average and had a bad odor. But overall I would recommend this website to a friend. I wish they have a better return policy so I'd feel more confident and comfortable buying.
Reviewed Dec. 6, 2022
I have purchased many items and have found that I can a large order where most of the items are either unwearable due to quality and structure or they are simply the wrong product/size. I have also had orders where I love everything although there would still be a size discrepancy from Light In the Box. Not being able to ship items back due to the extremely high shipping fees makes it very frustrating to deal with especially as that means I was hundreds of USD on items I don't want or can't wear. Your customer service is very responsive which I appreciate. Large improvements need to be made on product quality, how they are made, stitched, etc. As well as making sure the sizing charts correspond to the correct sizes for clothes and shoes, and most of all showing photos that clearly represent the texture and type of product.
Reviewed Dec. 6, 2022
Processing time was very slow, but eventually customer service without me even contacting gave me superb service 5 stars there. When I received one of the 2 packages I was satisfied with 3 of the 4 items however one of the items I was utterly disappointed with, very cheap looking and made shirt that did not look anything like the image, Other than that Light In The Box is pretty good but customer service was beyond good. I wish I could give 5 stars but the item I received and the processing time knock 2 stars off my rating. But 5 stars for customer service easily.
Reviewed Dec. 6, 2022
Has great stuff and easy to navigate. I typically order about 5-6 times a year and never had an issue. I strongly recommend to others to try to use. The only issue is you do have to wait some time to get your packages.
Reviewed Dec. 6, 2022
I love my new looking Sweat top with a hood. So soft and the design, is super. Great price too. Fair delivery price, I should have brought two. Thanks to Lightinthebox.com. I will be ordering more. Could have gotten free shipping. Best regards to all.
Reviewed Dec. 6, 2022
I was really impressed with the first order I made with the quality of products. I instantly made additional orders. A few items were not to my liking so I will stay with what I liked for future orders. I also ordered a long sleeve shirt and was sent a short sleeve. What really blew me away was pricing with some items I purchased were 1/10 the price in comparison to Amazon.
Reviewed Dec. 6, 2022
Bought this for my girlfriend. She is excited to try it when I return to the Dominican Republic. Sizing seems perfect and color scheme seems to go with what I had seen in other catalogs. I am excited to see her in it.
Reviewed Dec. 6, 2022
The product I ordered came timely and in good condition. Communications were frequent and informative. The shoe is comfortable and will serve my need. I have wanted this product for a long time and the price and quality are attractive.
Reviewed Dec. 6, 2022
Very satisfied with my shirt and very comfortable as well. The prints are exactly as advertised in the app as well. I would recommend this company to other customers because the items shown in the app seem to be true to size and as advertised.
Reviewed Dec. 6, 2022
Knowing when what I've ordered is coming is better than giving me a range of dates. Hinders planning. Otherwise, it's a positive review! Sizes were re an issue as well because sizes only went up to 11.5 in American sizes so I had to hope when they arrived they would fit.
Reviewed Dec. 6, 2022
I ordered 5 Holiday shirts, and I am very happy with them and the company. I was charged an extra $50 for duties to import into Canada, but as I paid the $2.67 duty guarantee on the order they fully refunded the extra duties in less than 48 hours, this was very impressive.
Reviewed Dec. 6, 2022
I normally wear size L/XL. I order a size XXL just to be safe, and it fit like a medium. I will not be returning since it will probably fit one of my kids. However, the quality seemed good. Metal zipper and double-lined.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27579059 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Dec. 6, 2022
I ordered a jacket, and 2 shirts from the site. The order process was smooth, and the items arrived reasonably quickly considering the distance they travelled. One of the shirts did not look as good as the picture but the fit was correct. There was nothing wrong with the shirt. It just didn't look good on me. Overall, the site is a good value, but you must be careful picking sizes as the stated sizes of the garments can vary a lot from what you might be used to.
Reviewed Dec. 6, 2022
Everything I have order has came and it’s very nice, soft, warm and reasonable. I really love this site. I have sent it to almost over 20 people. A couple of people have shopped and gave a good review. I love love love this site.
Reviewed Dec. 6, 2022
Very good quality jacket. I love the softness and the colours. Definitely recommend a friend or friends to shop the site!! Love the selection of products also. Can shop for anyone. Children, animals, any family member!! I will be ordering more things as time goes on. Thank you very much.
Reviewed Dec. 6, 2022
I have received excellent service with this company. I received updates on my orders that were accurate. The quality of my items were excellent, I was hesitant to order because of the low price but was very surprised at the quality.
Reviewed Dec. 6, 2022
Me & my wife enjoy using LightInTheBox. We did most of our Christmas shopping using this service. The quality is really great along with the pricing. Shipping has always arrived sooner than stated. We have "definitely" highly recommended LITB to family & friends! Thank You...keep up the great work! Happy Holidays to the entire staff & crew there.
Reviewed Dec. 6, 2022
So pleased with my 2 Christmas shirts. The fabric is lovely and soft. The colors are bright and cheerful. I will be ordering again as the items came swiftly. Very happy with LightintheBox. I am delighted to send a review to thank all those who work so hard in pleasing the customer.
Reviewed Dec. 6, 2022
I ordered on November 19, on November 28 I had not heard anything about my order. I had to download the app to even be able to find out anything. I tried to send an email but it was rejected. This company should really have a way to communicate with customers other than the app, and someone should notify the customer if the order is not going to ship within 2 or 3 days. Two of my items were canceled after I requested to have them canceled if they were not going to be delivered by December 2nd. Those 2 items were the whole reason why I placed the order.
Reviewed Dec. 6, 2022
Ordered solar lights, amazing will be ordering more. Neck war we, love it. Bird feeder-this is an ornament, can’t use for birds too small. Dinosaur shirt-holt Gracie’s scared me. Pants-disappointing, sizing is wrong. Plastic teeth-plastic is crisp. Packing is ALWAYS packaged great. Nothing ever damaged and arrives quick. Overall happy with them.
Reviewed Dec. 6, 2022
I was pleasantly surprised at the quality, bold colors, softness, and elegant, looking tapestries when they arrived. They added beauty to our background for our shows, and receive many, many compliments, and really enhanced our sales. Since I’ve ordered many different ones for different seasons. I wish I could get them 10 feet long being a 10 x 10 tapestry.
Reviewed Dec. 6, 2022
Would highly recommend tight leggings, fit well, with no issues. I wear them with shorts especially in the early morning, feel great and authentic, had no issues with them as of now. Would recommend over the expensive Nike products. I've ordered 3 different tight leggings, and have had no issues with any of them. The shorts fit slightly tight but that's not a problem.
Reviewed Dec. 6, 2022
I seen this beautiful coat on your site and it was very affordable and when I got it a couple of weeks later I was very happy with it. It fit me and I say that because I am in a 5x and sometimes the plus size aren't always a plus size. I am very pleased with my coat and want to thank you.
Reviewed Dec. 6, 2022
Everything I ordered is great! They are all Christmas gifts. Sizing is appropriate. Will most likely order from LightInTheBox again at some point. Was only disappointed with The Grinch, explanation of it is misleading. Says it’s lifelike and animated, but it is only about 19” and it’s stuffed, no animation at all.
Reviewed Dec. 6, 2022
Honestly didn't expect much from quality because of prices but I was very impressed. The coat fit a little snug but ordered 1 size up, I recommend 2 sizes larger. Shipping was pretty quick considering it came from China.
Reviewed Dec. 6, 2022
I ordered a coat size 3XL because I am a partly women. I received a size 5US. I cannot even get into it at all. Very disappointed...I loved the material and the cut but would fit a small 12year old girl. I am under the impression they have sent me anything that was left on the shelf.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed Dec. 6, 2022
The pieces that I purchased were beautiful. The delivery was not bad, could be a little faster but overall I can't complain. Definitely will be purchasing more items in the near future. Love the coupons as well and the spin the wheel for chances at extra coupons.
Reviewed Dec. 6, 2022
Customer service did get me my refund but they were not good with communicating along the way. I submitted the cancellation twice because I didn’t get a confirmation the first time. It would be nice to have a telephone number to contact someone and speak to them live.
Reviewed Dec. 6, 2022
Placing an order through the Light in the Box app was as smooth and easy as it could be. I chose the product I wanted to purchase, paid for the item, and within 10 days received what I ordered. The item was of the highest quality, in stock, and shipment through delivery was quick. I was informed of the package travel each step of the way. This is how online shopping is supposed to be with no hassle and no delays. Light in the Box has earned the spot of being one of my main suppliers.
Reviewed Dec. 6, 2022
New shopping here & I am enjoying the products received this far however...I have items I need to return because of some sizing charts being off/slightly off. Placed maybe 4 orders already...& I'm still Not able to return a few items back...even for exchange. Their shipping is slightly steep, but worth it for the quality you get & more.
Reviewed Dec. 3, 2022
Swimming shorts quarter leg in length, good fit, nice colour and did not fade with salt water after use in Cuba. Holds the package well and makes you look slim, my wife loved then [purchased 3 pairs], would recommend this product to anyone.
Updated review: Dec. 12, 2022
I had a problem with an order. The communication was great. They checked into the problem and took care of it immediately. I was extremely satisfied with the result. And would highly recommend buying from this company because even if you do have a problem it will be quickly resolved.
Original Review: Dec. 3, 2022
The jacket is disappointing! The jacket was to come with pockets and it has none. It took way too long to get to me. I will say your communication was excellent! But the material for the outer shell is cheap looking and poor quality. I would not place an order for another jacket. So very disappointing.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27515298, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
SincerelyCustomer Service
Reviewed Dec. 1, 2022
My items came in much faster than I thought it would, so I was happy. I ordered a formal dress and a glitzy handbag, and I loved them. I’m a big girl, so finding plus sizes sometimes can be difficult, especially ordering them online. The dress I bought is blue red with a stretchy polyester lining, and it's got a lace trim on the bottom. The top part is a stretch knit with a V-neck in it. It's perfect because it fits over me over top, and it flows down on the bottom. It was a perfect fit for my body type, as well as for what I needed for the price. After wearing it once, I would wear it again, so I'm getting my money's worth out of it. I would tell people that my experience with LightInTheBox was good, and I would order from them again like I did through any other site that I order from.
Reviewed Dec. 1, 2022
Very Satisfied with the order. The bathing suits material are as described and as shown on the pictures and of good quality for the price. Delivery was on time. Very satisfied. I suggest customers to order a size bigger/up than usual.
Reviewed Dec. 1, 2022
For months, I had been looking for the perfect puffer coat. The color must be black with the right ratio of white trim to match my snow boots. LightInTheBox is the only place I could find what I was looking for. It fit perfect, it looks perfect and I get compliments every time I go out.
Reviewed Dec. 1, 2022
I ordered 2 Christmas dresses on the same day, separate orders. The first one arrived within a week, but it was an XL. I ordered a Medium. Very difficult to find how to reach out to customer service, then they ran me in circles making me take pictures of the first dress with tape measure as proof. They won't send me the correct size unless I pay 10 to 40 dollars to return it first. They won't refund my money. They will only give me a 30 percent refund that is impossible to even claim. They won't take it off my credit card.
Four weeks later, same nightmare with the second dress. I ordered a Medium. They sent me something HUGE. Again, no tags. They requested pictures. I sent them in my original complaint. They are offering me a small percentage coupon to buy something else from them. REALLY? I'm going to spend MORE money for you to send me a WRONG item. NOT. Horrible customer service. They claim they want to help and are so sorry. They're not. I want my money back.
So far I got zero money back. Both dresses were subpar material as well like cheap Halloween money. They have caused me a ton of wasted time dealing with them via email and a caused me a lot of stress over it. I won't ever shop there again. I wish I could get my hard-earned money back. ALL of it. Not just 30 percent. What a rip-off. Scammers.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27515248 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Chloe
Customer Service Lightinthebox
Reviewed Nov. 30, 2022
My first order, skeptical at first as prices were really great and deals were awesome. Waited for the orders to arrive, pleasantly surprised at the amount of information provided on when it would arrive. All items purchased lived up to my expectations and had a great smile on my face at the end of the day. Definitely going to place an order again.
Reviewed Nov. 30, 2022
Recently I bought faux fur jackets in several colors. The prices were so low that I did not expect them to be of great quality. Much to my surprise, they are very soft and lovely, the cut is great, and they are nicely lined. Not a fan of cold weather, I am actually looking forward to the chance to try out my new cozy and glamorous jackets.
Reviewed Nov. 30, 2022
Gray and yellow curtains looks just like the picture. Fair price and fast shipping they look beautiful in my dad's window. They were only ten dollars for each panel. I also ordered a two piece cheetah outfit and a pair of black yoga pants with pink and red hearts on them.
Reviewed Nov. 30, 2022
This was my 1st large order with Lightinthebox. Quality surpassed my expectations. So much that I ordered more. All new outfits for my entire family. I like the daily draw with incentive to get coupons for shipping, discounts, etc. I have referred more than 10 people about this site so hopefully they the same experience as me.
Reviewed Nov. 30, 2022
The material order is all of good - very good quality. The prices are better than average and with the exception of varying sizes with each article the ordering process is straightforward and simple. I have recommended this site to several friends and neighbours. Very satisfied with this site and its app.
Reviewed Nov. 30, 2022
The quality of the product is superb. The material was a high quality and the tailoring was high quality. I would definitely order from them again. Customer service was also very helpful. We ordered a tuxedo and it was beautiful!
Reviewed Nov. 30, 2022
Very easy to order and the communication is the best I have found from retailers that ship. Part of order arrived as promised and the other, I was notified that it was pending and the information was quite helpful. Definitely will be buying again as the quality is great and the items unusual.
Reviewed Nov. 30, 2022
I have ordered from LightintheBox a few times and have had a good experience. The service is good, the online store is easy to navigate and I have always found what I needed. The products I have ordered I enjoy very much. Thank you
Reviewed Nov. 30, 2022
Loved the dancing shoes I ordered. They fit perfectly, and the quality is really nice. Everything was very smooth, right from ordering to getting the order at my home. I could track my order and was kept well-informed about the entire tracking process. Thank you.
Reviewed Nov. 30, 2022
Nice product. The size order is perfect. There is a géometric form with some black beautiful but the black color is not a good one, it has a purple tendency.
Reviewed Nov. 30, 2022
The dress looks and fits great! It is as described and to the order size. The accessories are fun for a costume party. The thigh high fishnets say one size fits most but are not long enough for me (5'5 1/2"), but I may wear them over a pair of black hose. The order arrived quickly even without expedited shipping. Everything was in good condition in the package.
Reviewed Nov. 30, 2022
I find some unique clothing at great pricing on this site. I wish shipping was less expensive or free over a certain order amount like other sites - I would order more if it was… But value is still good even factoring in shipping costs. Quality on most product better than I had imagined for the price. Customer service has been excellent.
Reviewed Nov. 30, 2022
Very satisfied with the quality of the products I have ordered from LightInTheBox. Good materials and seemingly well made. Will definitely continue to shop this site before purchasing any product. Tremendous value and variety. I’m a big fan of cycling and love the different outfits available from your site.
Reviewed Nov. 30, 2022
I recently ordered a wine colored velvet shirt dress and it is absolutely beautiful. Simple style but the fabric is a beautiful color and is great quality. Fits almost perfectly- just needs to be hemmed a bit. Otherwise it lays nicely and is very comfortable. Can’t beat the price either! Would definitely order the other colors.
Reviewed Nov. 30, 2022
I bought the shirt for a Christmas gift. It is great. This is not my first purchase and will not be my last. I bought the shirt for a Christmas gift. It is great. This is not my first purchase and will not be my last.
Reviewed Nov. 30, 2022
I would 10/10 recommend shopping on Light in the Box. I was looking for a formal dress to wear to my daughters baptism and I needed it in a timely manner. I found the exact exact style I was looking for, the shipping time was faster than expected and best part is that the dress was tailored to fit me perfectly utilizing the measurements I provided. Couldn’t ask for better customer service. It was my first purchase with them but Light in a Box has definitely acquired a returning customer!
Reviewed Nov. 30, 2022
I love your prices and most all items I order are perfect, just one wasn't sewn correctly. Other than that I'm very satisfied. Just won't be able to send that one item back to Asia, that would cost more than the item itself. And your shipping is wonderful, I get all items in a very timely manner. This is my new favorite shopping site. Thank you.
Reviewed Nov. 30, 2022
I was a little worried about the quality of the item, when I ordered it but all my concerns disappeared when I opened the package. The quality is ABSOLUTELY OUTSTANDING for the cost. The sizing chart shown in the listing is dead-on accurate and the item fits perfectly. Highly recommended.
Reviewed Nov. 30, 2022
I have a brown full zip hoodie Sherpa lined that is Great to wear! Can’t see how I could have lived so long without one. I wear it most of my time during the day. I liked it so much that I ordered a black one just like it.
Reviewed Nov. 29, 2022
Find the merchandise to be very good. Had a bit of a problem with some of the sizing. Most of the problem was too small. But quality was very good. Would recommend to anyone but watch the sizing. Maybe go a little bit bigger
Reviewed Nov. 29, 2022
I definitely made the cut. I was in a situation with my girl arguing, pulled it right out, changed everything. I'm glad she loved it, stares at it all the time with lights behind it. It seems to always just make the cut.
Reviewed Nov. 25, 2022
Overall, I was satisfied with the quality of this coat for the price. I usually wear a large in coats for layering so I opted for the 3XL per the size guide. It was perfect. I wish the pockets were a little bigger. I would recommend if you are looking for a nice quality lightweight parka.
Reviewed Nov. 24, 2022
The prices were amazing considering especially the quality. Unfortunately I ordered all the dresses too small. I am reordering a couple of them again. I hope to return the smaller ones or give away to a few friends. Very pleased with delivery speed and quality and prices.
Reviewed Nov. 24, 2022
I just love this outfit. It is really cute and sexy.. stretchy and comfortable. I weigh 160 and could have went with a size large. The ring I got is beautiful and it looks the real deal..you will not be disappointed!
Reviewed Nov. 24, 2022
I made my first purchase from Light In The Box just to see the quality and ordering process. The prices were very low so I had concerns. It did take awhile, about 3 weeks, for the product to arrive, but I was not in a hurry for them to begin with. The order was all clothing and their sizing was a little strange to figure out so I followed the reviews to guess. One pair of pants I ordered both XL and XXL and my waist of 40" the XL were just a little too small. Will make a good gift though.
The jacket was a little lighter than I expected and not meant for the cold we have here, but in the fall and spring it will be perfect. The fit and style were wife approved. Overall I was happy with the purchase and will check them out for future deals for sure. They sent an email offering a bonus offer with your next order to do this review, but they did not say it had to be nice... Honestly, there was nothing wrong or to complain about so far.
Reviewed Nov. 23, 2022
The shirt fit well and was very cool! I am going to do a larger order now that I’m comfortable with the company. The shipping even came in before the promised date. So overall I am very happy with the order and the company!! Thank you!!
Reviewed Nov. 23, 2022
The turtlenecks were very soft to the touch. I was very impressed. They will make great Christmas gifts. They arrived in time to be wrapped and delivered. Thanks for your prompt service. I plan to use this company again! Maybe for an upcoming birthday.
Reviewed Nov. 23, 2022
I purchased this blouse for my wife and she absolutely LOVES it! When I saw it online, it looked just like something that would look good on her. It's high quality, and the price was much lower than I could find in a local store. Light in the Box has unusual and great looking clothing. This is not my first purchase, and it certainly won't be my last.
Reviewed Nov. 23, 2022
Your prices are very good but your sizes are way off. I ordered 19 items and 8 of them are way too small. I realize now that they are made in China so I should have expected that. I would gladly return those items for exchange or a refund but the cost of doing that is more than the cost of the items. I tried filling out additional tickets for the items other than the three I did put tickets in on but could not do so and my inquiry as to how to do that fell on deaf ears. Your policy of letting you keep the items and get a partial "reward" to your account for doing so is a joke.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27410511 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Chloe
Customer Service Lightinthebox
Reviewed Nov. 23, 2022
This is my first purchase from Light in the Box, and I am fully satisfied. They have a great selection and the shirts I got are of excellent quality and exactly as displayed. They delivered promptly and their communication was timely and spot-on. I will purchase from them in the future and highly recommend them.
Reviewed Nov. 23, 2022
I ordered some heart shaped stones to make some jewelry with, got exactly what I ordered, quality of items is also great, it came on time, was packaged good, I will definitely order from here again and recommend this place, plus prices are great.
Reviewed Nov. 23, 2022
I'm newly divorced and disabled on a fixed income. Finding your website with quality products was a Godsend. There would've been no Christmas for my grandkids without your Website and products. Thank you so much. You will never order from Amazon again.
Reviewed Nov. 23, 2022
Clothes fit true to size. Large selection of sizes and colors. Thank you very much. I will Shop here again. My wife loves the clothes. Angie looks wonderful in them. Thank you. I will tell all my friends about the site and hopefully they will like it as much as I love it very much.
Reviewed Nov. 23, 2022
Hello, I just wanted to say thank you. From the start to the time I received my package, The companies overall experience was very good and I would recommend to anyone. The only thing is the shipping, I just find from the order time to the customer may be a little long. Great Job. Kevin
Reviewed Nov. 23, 2022
This 3D print kid to animal fashion white wolf fashion active basic top with a black nose and with graphic outline long sleeve white hoodie pullover with size for 12-13 years old boy. There were so many wonderful pre-teen hoodie tops that I'm sure he'll love.
Reviewed Nov. 23, 2022
I loved the two-piece Jogger outfit! Material is so soft and it fits good. I take a med and I went up 1 size Large and it fits perfect! I will order in the future. It is a zip-up hoodie jacket and sweatpants. Great material.
Reviewed Nov. 23, 2022
The color I ordered for the hoodie was black, the color I received is green. I ordered a medium shirt and it’s too small. I will not be able to wear this shirt. So nothing on this order is acceptable. I will not order from Light in the Box again.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27410489 , Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account.
SincerelyCustomer Service
Reviewed Nov. 22, 2022
They were initially ordered for my boyfriend and me. We ordered a large and an extra large. The plan was to be dressed alike, but they didn't fit us and the sizes were wrong. Since Christmas is right around the corner. We decided they would make great Christmas gifts for the grandchildren.
Reviewed Nov. 22, 2022
I have purchased a lot of rings recently. I have also looked at other items that you sell. Your prices are very reasonable. I have been pleased with the rings that I have purchased. They are beautiful. They look very costly. Would recommend you to a friend. Thank You!
Reviewed Nov. 22, 2022
Green sweatshirt with kitten on the front. It is too small and is impossible to find a way to exchange it. I would like an extra large size to replace it. Thank you. The product is good quality and very cute but is just too small which surprised me a bit because I always wear a medium.. Sorry I am causing so much trouble for you.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27410476 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Chloe
Customer Service Lightinthebox
Reviewed Nov. 22, 2022
The dress is pretty and fits just as expected. The sequins is a bit brighter red than the chiffon but barely noticeable. The sequins is itchy on the inside where stitched but I can wear something underneath. Well worth the price!
Reviewed Nov. 22, 2022
I ordered a men trench coat. I looked at measurements before ordering, upon arrival the measurements were off by 12 inches. Coat was way too small. I did receive a full refund, but measurements on listing have not been changed. I am still unable to order correct size.
Reviewed Nov. 22, 2022
I am very happy with the quality and prices of your items. I am currently working on placing my fourth order with you. I have shared your link with family and friends. I am currently shopping for summer beach dresses as I am planning on a Mexico trip this March.
Reviewed Nov. 22, 2022
I've ordered from LightintheBox.com twice and both times the quality of items received are just as described and shown on their app. One item was of a customized dress which I loved; it took time to ship but arrived timely and even earlier than projected. My other order shipped quickly and arrived quickly. All in all, my shopping experience with this app/site has not disappointed and I will continue to shop their site (I need another custom dress soon☺️).
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com