LightInTheBox Reviews

I placed an order for 6 dresses but they were shipped in 2 orders. I understand I didn’t pay a lot, but the quality is very poor. I’ll still order but need to remember the sizes are a lot smaller and not that great of quality.

I got two items for my wife and she liked them fine. The quality was good.

Ordered a purse and coat. Was happy with both. Great purse, and the jacket was quite warm for how lightweight it is. I am planning to order more coats for spring. I will also order some Easter gifts soon for my daughter.

My order was delivered very fast. I was always informed about the status of the shipment. The products have been in very good quality. The colours have been as on the picture. It was my first time I ordered with Lightinthebox.com but can recommend it.

I've made several orders over the past years. Shipping is slow, so always order well in advance of when an item is needed. The items look great, but typically run smaller than expected. Learned to order size up or two, but could still be a snug fit. LITB has worked well with me regarding returns.

This was the first of my three orders, look great, fit well, ordered one size larger as I prefer a looser fit. Arrived in a timely manner. Some of the items were for me the others for gifts. Thanks. Would recommend to others.

My one big criticism of Light In The Box is the preparing and QC times. I currently have an order that I placed three weeks ago (Jan 17) that still has items that are being prepared. The arrival date spread that was given was over two months (sometime between Jan 25 and March 18). That's pretty wild for such a large company. I was hoping that I would have some of my products for an event that is happening Feb. 15, but I am starting to doubt it. This is the biggest deterrent for buying from the company in the future.

The dress was beautiful and made to my measurements. There was a few small pulls in the front of the skirt, so I let customer service know, and they were extremely helpful and quick to respond with a solution. Very happy with the customer service and product. I will order from Light in the Box again.

These are just the right size to fit my phone and wallet. The price was good so I bought two one in black and pink. I like that the pink is subtle and not hot pink. It goes with more and I purchased a black one as well.

Please say that people should take when ordering sizes that they are smaller than USA sizes, Takes a long time to get orders. Good product otherwise, I am a cat lover and the products are unable to find around here, I am looking forward to the order I am waiting for. I will order in the future.

The only bad thing is that the shipments are very expensive and if the product does not suit you or you do not like it, they will not accept the return because it is very expensive and it would not be worth it.

These are such wonderful clothes at such an amazing affordable prices. They fit so perfectly and the materials are so nice! I can't believe they are so cheap! I get so many compliments when I wear them! I'm buying all my clothes from Light In The Box from now on!!!

At first I was worried this site would be like another called Wish, but Light in the Box is way better! All items that I have purchased had arrived very quickly and all items were what I was expecting. Clothing is very nice, good quality and sizing is perfect. Very thankful for the sizing charts. I am very happy with this site and definitely will keep purchasing from them.

I don't know what the order number was! I just know that the shirt exceeded my expectations! I was expecting a shirt with a picture of a dog on it. What I WASN'T expecting was this precious poodle of a puppy just BURSTING through the FRONT of my shirt! How incredibly HEARTWARMING is THAT?

Order to January 8th. Still waiting for arrival. I'm excited but slightly worried. The last shipment a lot of the articles of clothing were a little small. The fabric on a couple of the shirts seem a little thin. But that's probably great for summer time. I did order a heavier weight shirt but that's part of this order which has not arrived yet. All of the joggers 80% do not fit. I am a little worried about this last order.

I ordered a bridal jump suit according to the measurements for the established size, which required me to order one size up from my regular size. When it arrived, it did not fit. It was too small and I can’t return it. So sad.

A cozy, comfortable, good looking half zip sweater. Had a -30 day today in Toronto Canada. Not to worry. I was warm and comfortable in my half zip sweater. Sweater looks great as well which is a bonus. In -30 weather warmth is the priority. In this sweater you can have it all. Great buy.

I would very likely order more from this company given its good quality overall, from what I have experienced. However, it is tough to shop online knowing that the return - if it doesn't fit the way you want, or doesn't look like the colour did online, or the fabric is not what you thought (can't really see that online and you certainly can't feel it) - is not going to be free and is discouraged flat-out. I've had two issues so far, and it isn't worth returning them and paying fees and then paying for something else. So I basically have these items that I don't like that are sitting in my closet.

No issues, trying some new clothes, very good prices for me to try some linen items. I like the shirt designs. Why is the app prices so much lower than the web sites. Currently I pick things on the computer to see how they look, then re order them on my phone.

Great price and items as showed on thé site. Shipping was fast. Thé sizes was as describe and same Colors as the pictures shows. The site is easy to use and you can track your order online. Site easy to navigate

I am wearing an XL. This item fits me perfectly. I give it a 5 star. It is so elegant. I love it! I am attaching a photo of me. I highly recommend it to anyone, My height is 5 51/2', weight 125 lbs. Thanks!

Very satisfied with the service and updates on order. Quality of products very good. Sizes were accurate and true to size shown when placing order. Quality of material on products very good and colors were very bright and true to what was expected.

I would not recommend ordering from this company because if you have to return anything they make it impossible. They won't give you your money back (even though you aren't asking for tax and shipping you spent to begin with). They try to jew you down to the last penny to get any refund. Then they want you to pay for shipping back to them to China or Singapore where the shipping is outrageous. I will NEVER order from them again and have canceled future orders!!!

I love all the items I buy always but most of all the cosplay squid play outfit. I’d like to buy more in different colors for my kids when available. Great material, nice vibrant color & fits perfectly. It says good for Halloween but I use it as an any day outfit especially when it's cold outdoors.

Everything was very affordable and good quality as described. Overly pleased. I was a little skeptical at first, but everything started coming in and I was very pleased. It took a little while for the first order to arrive since it was coming from overseas, when it came in I was very pleased with the quantity and price. Then for my second and third order I just know and expected to be a bit so I just make sure I allowed enough time. I recommend it Lightinthebox without regrets.

Between the 2 orders placed, I ordered 6 men's tops. Of the 6, only 1 (the white compression running shirt) was sized correctly and well represented on the website. The other 5 were awful and much bigger in size than expected. The men's compression running shirt I ordered was shown and described as grey and red, but arrived in soft feminine colours of pink and light blue?! Of the remaining tops ordered, NONE were yarn-dyed. Upon inspection after arriving, they appeared to be dyed AFTER construction, which resulted in the underlying white fabric showing through at the seams when the fabric was even slightly stretched. This was VERY noticeable on the black and tan Henley that I ordered. The tan coloured lace-up long sleeve tee ordered was printed to look like it was weathered fabric, but resulted in an unattractive low-budget look.

I had issues with sizing and inaccurate website description and you provided excellent customer service. I think I dealt with two different CSR and they were both professional. The matter was resolved in a timely manner and I was satisfied with the resolution offered.

Orders sometimes a bit delayed when trying to match gifts with pertinent holidays. The above order has yet to arrive. Prior items all seemed acceptable. Flashed pictures of products are well portrayed and described for ease of examination. Prices are competitive but I can't an APP for said bargains as I don't a cell phone to aid in such an application.

Hello. This was one of my first experiences with this company and I have to say that it was one of the most pleasant online shopping experiences. The choice, sizing, payment options, and the prompt delivery were all exceptional. I will continue to recommend this company to my friends.

This dress/robe is super comfortable and very warm to wear on chilly days. I bought it in 2 colors and they wash really well. The material is excellent quality. I highly recommend this to all of my friends.

Order turned out very good. All products were very nice. There was an import charge but once that was paid delivery was very quick. I have ordered from them three times and all three times I have had a good experience.

The product is really good, but the size is always smaller. The shipment is fast (usually 2/3 weeks to arrive). The prices are the best and because of that I keep buying things, even if it's small, my wife gets all the small stuffs.

I ordered a bunch of products through my app. Everything worked smoothly. The shipping takes some time, but it was a good shopping experience overall. I will be ordering some more products in the next couple of days and weeks and will be on the lookout for great deals!

I'm so much satisfied and very happy wearing my NEW LightInTheBox Men's Full Zip Hoodie Jacket Thick Hoodie with Digital Printed Buffalo's!!! WOW. I get many wonderful comments and compliments on my jacket whenever I walk into a room, restaurant, or store. Makes me so happy! When you buy one,... You'll be happy, too!

These pants are very comfortable and warm and true to fit. I love them so much I ordered again after I received my first pair. I ordered three more for my daughter and I. We both love them and The sweatshirt is very thin. It is cute.

I’m always a little hesitant to order clothes online, but after receiving the pants and trying them out I was pleasantly surprised how much I like them and how well they fit. I will definitely be making future orders here.

Everything that I've ordered so far has been delivered on time and in excellent condition. Products arrived as advertised. Although, a few items could use some improvement on the packaging. Overall, I've been satisfied with my purchases and plan to continue shopping on this site.

There are so many different products you'll find here at unbelievable prices! The downside is the shipping cost. However, you can purchase a yearly one-time fee of $19.99 for a discounted shipping flat rate fee, which is worth the cost.

It has been 10 days from the order date of Jan 23 and it still has not shipped. Then it still takes 2 weeks to reach Canada. Delivery is painfully slow. All women's top choices have too much rubbery polyester. Not enough choice in natural fabrics.

This was my first purchase, the sizing was just about right, fitted well on the shoulders. Could have done with some extra room around the hips. The bigger size would have been too bulky. Overall great quality and very good value when using the App. The product did take longer than expected, I took into consideration where it was being shipped from. Overall a warm jacket and met my expectations. I have also looked at other items and at some point will make another purchase.

Ordered dresses for my daughter's engagement party, shower and wedding. All gorgeous heavy material and fit great. Only thing is way too long. (I'm sure, so it will need to be altered.) Also, the bust is a little tight--maybe go a size bigger when you order form-fitting dresses.

First order with LITB and delivery time was reasonable considering where the parcel came from. Ordered 6 clothing items and quality appears good at first glance. Long term use will determine their durability. One item, I thought were thermal underwear turned out to be spandex tights. Looked at the description again and they are listed as both (odd). The winter (ball cap style) insulated hat with ear flaps and face protector is way too large. One size fits all? Not really. Was going to attempt return for both articles but postage costs would have equaled the value of the two items so didn't bother. I do plan on ordering again (prices are great!) so will pay particular attention to the details before choosing. Also note that sizes (S, M, L etc.) tend to be one size smaller so use the actual size measurement guide to select the best fit. My thermal pants are a large. I am generally a medium. Overall I am very satisfied.

Worst customer service I have ever dealt with. They don’t take ownership when they make a mistake. There’s no transparency. No honesty. They deflect the blame on other people. They are not interested in customer service, or customer satisfaction. When trying to communicate with these people, it’s very difficult to communicate. You’re always repeating yourself or trying to explain in a simpler way so it’s understood. It’s very frustrating and annoying when you cancel an order, they say they’ll pause the order until they hear from you and they don’t. They go ahead and ship it, it’s just really messed up.

All of the shirts and pants are beyond reasonably priced. Shipping doesn't take extremely long. The only complaint was ordering two pairs of large pants, one was extremely small and the other fit perfectly. The graphics are amazing but look a tad distorted. It's worth it though to pay $5/shirt instead of $25 for normal retail!

The customer service is excellent and so is the selection of clothing. The spin wheel for coupons is a very nice touch that comes in handy. I have found that shopping here has helped me discover my type of style when it comes to clothing. Very satisfied with shopping in LightInTheBox.

Everything fits and looks good. Just taking a long time to arrive. Like I said I’m happy with everything I got. Just not pleased with time it takes to get shipped to my address. The fitting of the things that I got was fine.

Ordering was easy, good value and quick shipping with good communication. The dress I ordered arrived wrinkled but that's to be expected. I will certainly shop here again and recommend Light In The Box to friends and family. Great experience.

I ordered this on a whim and was surprised when it arrived to see that it was actually beyond my expectations. The delivery time was somewhat longer than I'm used to with other web sites but I was in no hurry anyway. I would order this again and have placed another order with this company since for other products.

I received the Men's Tracksuit Sweatsuit in two different sizes and both have been different from what I ordered. The original order size I filled in was XXXL! Instead I received the sweatshirt in XL and the trousers in 4XL. The tag from the sweatshirt was ripped out and the tag of the trousers was half cut off, still readable, though. Never less I measures both items precisely and I got the confirmation, that the seller tried to cheat on me. So I needed Light In The Box to step in and after I send them picture evidence of the wrong sizes, they refunded me my money. Good and fast customer service. They really care about their customers and I will Light In The Box recommend to my friends!

Honestly thought this website was a scam and then when I received my product I was amazed to see it wasn’t a scam and that it is exactly what I ordered. They have a number of products from children to women and men’s clothing and accessories. I would give them a solid 5 out of 5.

Ordered a hoodie. It was too big. They are response time for my return/exchange was awesome. Their customer service is over the top. Would definitely shop here again. We love the quality of the hoodies and we just think that they’re beautiful.

I think they are a great company, but They are VERY Slow on Processing orders and Shipping Orders. My last order I ordered 1 shirt and it took over 18 days for it to ship. I have another order which I am waiting for I paid for faster shipping and still haven't heard on that status.

Product arrived within scheduled time, product descriptions and quality was great. And available tracking. The quality of the handbag was superb. The price was reasonable. The image of the handbag online matches. The description of product was 100 accurate. I will definitely order again from company.

Ordered 4 items - all were beautiful as indicated in the photos. Really have to watch the sizing though. It varies on each product. Using the APP also provides great deals! Shipping was fast and everything arrived as expected. Will definitely order from here again!

I ordered two pairs or chinos (3xl) and they were too small for me! I like the fitted look, but the skinny jeans thing is not for me. I'm a 40' in waist, a 32' long. Those chinos should have been perfect, but they were not!

This is the third time I have bought these shoes. They’re exactly what I expected, fit well and arrived soon after I placed my order. I would definitely order them again. Light in the Box is great for well-priced ballroom dance clothes and shoes. I also buy my Latin dance shoes from this website.

I’ve received my new shirts about 3 weeks ago. I absolutely love them and they are a perfect fit. The material of the fabric is amazing. Shipping was just excellent and timely. I would highly recommend the website to my colleagues and friends.

I bought a formal dress and shoes for a gala and was skeptical at first given the prices but I am genuinely impressed with the quality, speed of delivery and comfort. Will definitely order again. I have referred a friend and plan to order again.

I have some design suggestions, but this is a great stylish coat. I’ve gotten compliments on it every single time I’ve worn it! People love the way it looks and keep asking me where I got it. It’s definitely given me some extra swagger.

I’ve gotten some AMAZING deals shopping this website, and have shared the same with many family and friends. I was very hesitant initially - the last time I shopped a foreign website every item ended up in Goodwill - but I’ve been extremely happy with the items here and the customer service is fantastic. Do your homework, though; sizes and fabric can be unusual and shipping costs can be high.

The product that I purchased was delivered exactly as described. The pictures on sweater was vibrant and beautiful. The quality was thick, excellent for winter wear in Canada. The leggings was good quality but not thick. Overall great shopping. I buy from this site many times and would continue to buy from them. Great items for the price.

Your website and this one are frustrating and not easy to use. Live agents are nonexistent. You sent me a large when I ordered a medium. The graphics on my shirts are not as in the ad. Emails too many, too often.

My last order was the lightning shirt and also a shirt that had dogs' faces all over it. I just received an email that said my order had shipped but you showed me a picture - the lightning shirt that I have already received. I want the dog shirt.

I am very satisfied with your company. In this day and age where limits are not unknown and the wonderful, great, extraordinary super low prices on all certain items that are flash sales that are unmatched, I truly am going to keep you as my ONLY factory ITEM/MATERIALS contributor for me. Thank you for everything from my whole heart ❤️.

Both were excellent, very pleased and the sizes were correct. Exactly what I wanted. This is my second order and pleased with both. The only problem is the shipping time and cost. It’s good to be free and faster.

I have used LightInTheBox many times to purchase items I would normally not be able to afford for my large family. I enjoy most of the products they sell and the majority of them are priced well for their quality. The shipping fees however, I do find to be excessive and I don't buy much from them unless I have a promo code or they having discounted shipping on their entire site. They do have a good range of products and you can find almost anything you want.

I have asked several times about My order that was lost. I was told by Selena it would be shipped out on 2/1/2023. My order is still being processed and I have not received it yet. This was supposed to be for a Christmas gift and the weather here is very cold.

This is the animal print. I like the variety, the styles and graphics. I get many compliments regarding the graphics and they're cute. They fit well and wash well. I also bought one for my gf and my daughter and my son for christmas.

It is exceedingly difficult to get in touch with customer support. This order, every item Said "ships within 24 hours". I placed/paid for this order 1/26/23, today is 2/3/23 (8 calendar days later) and it still shows to be 'in processing'. That means over 800% promised processing time and still counting. This is my second order from LitB and I was very happy (albeit FRUSTRATED for similar reasons) with the products received. They were precisely as described on site, so I thought I'd give them another go... Not sure how I feel about it now...

Horrible customer service, only try to pacify you with extra discount on next order, do not follow their own shipping and delivery policies, slow delivery. Poor cheaply made clothes that are not sized correctly. If you want to return, they charge you shipping again and make you jump thru hoops to get an address to send to and you must do it within 7 days. Do not communicate thru customer service just auto messages. Better off ordering from Shein.

I was searching for a case for my tablet and the website of LightInTheBox was helpful, because I had to find out for sure which tablet size to buy the case for. The purchasing process was easy and when my order was delivered, it was left in the lobby of my apartment building. The case had a picture frame kind of thing so you can stand your device up and it was really cheaply made. It's supposed to be a kickstand, but it kept falling over. But other than that, there were no glitches on my order and I would recommend LightInTheBox.

I have been happy with my purchases for the most part. It took me a few orders to get a size that fit me. I normally wear an XL or 2XL in shirts but I have to order a 3XL to get one that fits me. I have ordered shirts, hoodies, & leggings so far. My advice to those ordering order 2 sizes larger than you normally would. Do not believe the sizing chart! I realize that this global retailer is based in China but not everyone is the size of a China doll!

My granddaughter loved her top. It was perfect. Mine was too small. BooHoo! I guess I chose the wrong size. Returning things is so difficult and I'm not sure what to do next. I haven't checked yet how to do it.

I Fix Things shirt, was great. Everyone enjoyed seeing the shirt and remembering that it came from a great movie. I ordered a dress some time ago, it was also exactly like the photo, well made, arrived on time, and I would recommend this company to my friends.

My last purchase went off without a hitch. My grandson loved his hoody. The fit was good and he loved its design and bright colors. The price was fair. I will definitely use again in the future. I have already recommended to family and friends. Thank you. S. **

After Consumer Affairs notified LightInTheBox of my review, LightInTheBox resolved this issue by returning my money back to me. They also took the extra step to reimburse me for the cost to mail their items back to them to China. I am very grateful that they have taken the initiative to take care of this. Thank you LightInTheBox. JennyLyn

Updated on 01/28/2023: I finally heard from said company. They gave me $8 credit on a $25 purchase in lieu of me returning item to China. DO NOT BUY products, they are poor quality, sizes are wrong and return policy unacceptable. Buyers beware!

I got a red leather Samsung phone case from LightInTheBox. I liked the look and the price. The quality is wonderful and it's exactly what I wanted which is the wallet type for my particular phone. It’s hard to find. The shipping and delivery were exactly as they said it would be.

An ugly looking winter trench coat was received from the retailer which was opposite of what was described on the website. The coat was made with extremely poor quality and rough fabric with poor quality zippers and poor stitching. This thing has no padding and not suitable for even light winter or fall. When requested for a return and refund, the retailer offered a 50% off on next poor-quality purchase from them which is useless. A return and refund is refused. The retailer has asked for pictures to prove the fabric is of poor quality which is utter nonsense. Do not buy anything from this retailer.

I ordered a bunch of hoodies with the 3D printing on them from LightInTheBox for my family members and relatives and the younger ones that like the stuff that I got. I was excited about another polyester hoodie that's thicker than that. I thought they were gonna be like that but because they're thin, I can wear them early fall or maybe springtime too. My brother is religious, so I bought him one of the religious hoodies and he loved it. And might go back and look at them again. So, he might be ordering stuff from LightInTheBox. The stuff I purchased, as expensive as it was, was reasonable. But the shipping killed us. Still, I would definitely go back when I get some more money. The website was easy to go to. You scroll and look at the stuff you want to look at it. So, it was cool. I downloaded the app and I check in once a day to see what new stuff they put on there. I have a coupon for 100% off on shipping next time I order from them.

Some of the clothes are not what they look like in pics. They will not send me a address to send my clothes back. They are horrible. My daughter is going through the same thing. I guess they don't want any exchanges or returns. I've tried several times asking for a address but no answer. They have no phone number anywhere.

I ordered total 5 items in this order. Two are winter coats, one for myself and one for my son. Unfortunately the description only gives the outer measurement and does not have any reminder to customer that the material is rather thick that took up space inside, as a result both coats become tight and could not be fitted in. Finally I took my son's coat, and the one I originally ordered for myself is now sitting in my wardrobe. I do not return it because the shipping cost is too high that I just don't bother.

I have made several orders from Light in the Box and everything has been as described and arrived on time. I am extremely happy with this service and I will definitely be buying again. Go Light in the Box. You are amazing. My favorite online store...

Everything I have ordered (6 dresses) have all been beautiful, comfortable, stylish & fairly priced. I would recommend viewing the selections. I have also ordered a new formal dress & shoes as of yesterday 1/17/2023 because I like the product so much.

Since I found this site I have been very satisfied with the products I’ve ordered and received. Shipping has been very accurate with no extreme delays. I’m very pleased with the quality of products, packaging and more importantly the price. I will continue to shop from this site LightInTheBox.

I was very satisfied with the receipt of the items on my order. Very well represented of what was presented for purchase. I have received many shipments from them, and I have been pleased with my merchandise. Good value for money spent.

Purchased 2 of the optical shirts to give as a gift. Was very pleased with the shirts the look of the shirts. The shirts look like they will be a good size. I was a little surprised that they were a slippery material instead of cotton. I am hoping that they wash up nice.

Clothes were alright. Got them for Christmas presents for my family and a few for myself. Clothes were different than you see on any other websites basically. I had one problems. Someone there sent me the wrong size and I couldn't send them back 'cause I want to cost it more than when it was worth. I ordered a 2x and they sent me a 4X so that got wasted. I know mistakes happen but I was a little disappointed about that. But, besides that everything was cool. I probably will buy something else off there sooner or later. They have a big variety of clothes and other things.

The sizing of merchandise is confusing. Discovering how difficult it is to get proper measurements on clothing and shoes. Tried boots (size 41 does not = size 8). Jeans sized as M L XL (I am 33/30) Trying, but returning. Learning products w/no risk. Will continue trying out other items. Really love kitchen products and bedding.

I love the shirt - it's beautiful, except that the stitching by the collar is not right. It's too bad, because it's so pretty. It's too much trouble to send it back so I'm just going to keep it. See attached photos. Thank you.

I've only made one order with this company, but I'm quite happy with them so far. The item I ordered was a gift, and I was quite impressed with its size...I wasn't expecting it to be that big! The photo was misleading, but in a good way

The jacket is perfect size except for the sleeves that are way too short. I tried to proceed to an exchange but I cannot talk to an agent, only a robot. I was too late for the exchange time limit because I waited Christmas to open it and there is no way to go around a hard date with a robot. It is on me since it is clear that the date was passed just before Christmas but I wish I could talk to someone.

This was my 1st order done with LightinTheBox & I was quite anxious that the order would be correct! I didn't give 5 stars because my order was late but I really appreciated the Customer Service being upfront about notifying me that it was going to arrive late & the options that I was given to try to compensate for the lateness! This definitely will not be my last order!

I love this coat! It is so very well constructed. There is an air of excellence and professionalism when wearing the coat. It is soft, no losing of fur, was not wrinkled when arrived. Well packaged. I did have great frustration with shipping and ordering issues - but they were finally resolved and this beautiful coat arrived.

I ordered a dress to attend a Chinese New Year event at my son’s school. It arrived within the promised time and fit well. (Most clothing items you must order larger sizes than you would in Canada. (I am usually large in Canada and the dress I ordered was 3xl).

The jumpsuit I purchased from LightInTheBox.com is a winner! Go by their size chart to receive what size you are in. I wore this jumpsuit at a black tie party and everyone gave me compliments! Definitely will shop here again! Shipping was fast, I was surprised. If you're looking for something special, LightInTheBox is the place to go!

I love all my Light in the box purchases. My only issue are the sizes are not always accurate. The "don't rush me" shirt was very small for a 2XL and it was a gift. The "I had my patience" shirt was quite large for an XL. When ordering for gifts this can be an issue. Otherwise I enjoy the variety and amazing prices.

Hi, I have ordered from here a number of times without an issue, but this time I never received an order that states it was delivered and my orders that I'm waiting on, I can't seem to find anywhere....

I placed two orders for items to give as Christmas presents and coincidentally both packages were supposedly delivered but, I did not get either one of them. The first order was placed on November 30, 2022. The tracking says it was put in my mailbox on December 29, 2022. The order included 4 sweaters, 3 jackets and a puffy vest. There's no way it could have fit in my mailbox. The second order was placed on December 9th and the tracking says it was delivered on January 14th, at my front door. It included 9 tops/sweaters, a purse, a 20" suitcase and a massager gun. In the 7 years I've lived here these two packages are the only two I have not received. I smell something fishy here. Don't order from them. They're just stealing your money.

I have always purchased from Light In The Box. I purchased a glow in the dark clock and I absolutely loved it. Best clock ever. I initially didn't know what to do because the instructions came in Chinese but once I looked at the template which was provided it was pretty simple. Will definitely buy again.

Both pairs of shoes run small. A size 40 would have been much better. I always wear a 39 so this came as a surprise. The shirt didn't look like the photo - much cheaper material grade. It appears to be a hassle to return and get refunds, proper sizes as I waited weeks for the order so took shoes to be professionally stretched and gave shirt to Goodwill.

Excellent product, shipping, and affordable pricing! I was informed of your company from my best friend, who lived in Minnesota, where the weather is severe at times. I rely on my new coat and head covering for my morning mile walk in warm comfort.

I'm 108# and 5'2".... I ordered a small in gray and it fit perfectly! No problems with the order or getting here. It did take a while but it did arrive and I loved the coat. I may order a winter white one next time. I plan to get some gray long (up to the elbow) winter gloves.

I am not sure if you fully understand my concern with the quality of the product you shipped to me. Please see the photo that I have sent many times. This should explain the reason for my return. It seems as if you are not willing to review and take the right corrective action. What else can I say.

I just received my order. A hooded, fleece jacket. It is not close to color on the website so I want to return it. I sign into my account like the instructions for a return says to do but my order is nowhere to be found so clicking on it to proceed is not possible. No email to get hold of customer service and the phone number leads to a full voice mail box. I have 7 days to return this and I can't even get a return ticket without my order being clicked on and it's not in my account to see. I see what's going on here and I'm not happy about it. You can't hold of anyone to help but they hold of you everyday with annoying check in requests. Will not deal with this ripoff Chinese company again.

Hi and Happy New Year! In my order of 7 items, 3 were back order. The customer service is exemplary, fast and without insistence. They refund me in 24h. I will order again to LightInTheBox. Best Regards,

This was my first order with LightInTheBox but I was very happy with the product. I purchased it as a gift and the receiver was very pleased with the item. I may be purchasing more items in the future. When I was looking through the website I saw several items that would be perfect as gifts for other members of my family and friends.

I've been very happy with the wigs I've purchased as well as the clothes. I love that they have their sizes listed on the clothes for both United States and UK sizes. I love how the sizes listed helped me find the right size for my body.

I ordered 4 sweater or chemisiers from Light in the Box, I received them now. one is completely wrong, colors of the sleeves don't match at all. If I complain to the store they say I will have to sent it back to China, and pay for the shipping. this is ridiculous. a big company like this should have a better return policy. Please do not buy from this company. one item out of 4 was fine. the rest is just not what you will be expecting.

Products were of good quality, but sizing is not consistent. Shipping was a bit slow. When they say it is "shipped" it isn't, it's just got a shipping tag. Good prices and decent quality will make me buy here again,

I did refuse to buy the order due to the additional custom charges of $40.00. I contacted your customer service to advise. My only disappointment is that you did not made clear enough the high custom charges. Since your familiar with the custom charges, you might consider making it very clear about estimated custom charges regardless of the sale. Being upfront to the customer, speaks volumes about the honesty and integrity of your business. The service received was very good. If I were to purchase many items at once with an amount over $200.00, I would consider paying for the custom charges.

I received two colored hoodies, one wrong color and the other the inside lining is coming thru to the exterior of the garment. Terrible quality. Did not even wash them yet and they are coming apart. Very poor quality, would have paid more money for something better.

On 12/16/22 I saw an ad on Facebook for this company. I did a quick review online and the company seemed legitimate. So I looked through the options and chose two articles of clothing for my fiancé. I chose this site because in looking it had the option to send and get here by Christmas, if you paid extra shipping. Well of course Christmas comes and goes without my present. I try and contact someone but it is very difficult to find any contact info, and it turns out you have to download their app to have any communication with customer service.

Light In The Box has a rather large selection to choose from and many unique things that truly catch the eye when trying to navigate this massive website. The app has much better deals if installed and though there was a minor initial issue, the issue has been resolved. Honestly the delivery time is a little long but the customer service works well to accommodate any issues and solve them quickly. I’ve referred a few family members that bought me clothes from here and they are soft and good quality. I like them a lot. It’s overall a decent and different type of store. I bought my wife’s business attire from here and they actually look great. Overall I’m happy.

One of the items in this order was poorly made and looked terrible. When I went to return it, at first you didn't want to do it. After going back and forth, I received a credit. It is really hard to return items to you.

I ordered Sock and two long sleeve sweater cardigans and believe that for what I ordered was of great value and quality being my first online order. I was going to return the darker sweater which did not have a dark black color against the white, etc. Rather than return the item, I choose to keep it since they were going to send me I believe 10% of the purchase price.

We have purchased several different items for our granddaughters in the past and always been pleased by the quality. Our latest purchase was a "pretty green dress" requested by our 3 1/2 year old. We all love it. It is gorgeous! True to size, well-made, comfortable, and makes her feel like a princess. (not always easy for a girl who loves dinosaurs and frogs) It arrived on schedule and will be worn often. Thank you for such beautiful, affordable products.

Very good quality. Soft t-shirts and comfortable. Nephew loves the shirt. Said it was very comfortable. Fit was true to size. They arrived in time for Christmas. Helped me with my Christmas shopping. Was very happy with the look and delivery time and price. Will buy again.

I ordered the "I Fix Things" t-shirt for Christmas for my wife. It's perfect for her. The quality is good and the colors too. I know she will wear it with pride. Thanks for your excellent selection of shirts and other products.

I thought I was going to get a black shirt, but it came as a dark purple. Still, great comments on this shirt at Christmas party! No complaints with the delivery or quality. Will order from here again if I get the fancy!

I love Light in the Box. Their merchandise is top of the line. Their shipping is great. I just love everything about light in the Box. Great stuff to pick with from. Love all their merchandise. Great selection. Great great. Everything is top of the line. I really like everything that light in the Box has.

This is seriously one of the best websites that I have found so far for lots of different kinds of things. I absolutely love the Flash sales and Gold Member shipping option! They have anything from clothing to household items, to kitchen stuff to organizing. I highly recommend this website to anyone who likes to find new cool things at a great price and good quality.

I enjoy using the Light in the Box app. The quality for the things that I have ordered for the most part have been spot on and I am very happy with what I have received. I will continue to use the app and order from this company in the very near future.

It’s a good shopping app, big variety and good value for money. I bought many nice things. Sometimes the sizes are not right, but overall it was a good experience. Delivery takes around 2 weeks and it comes to my doorstep.

The coupons always have hidden agendas behind them.... And you have to spend so much to even use almost nothing off. It's ridiculous. They don't tell you till after most the time. The whole app is that way with everything like the review needing so many words to even be usable and you only get a coupon if you spend so much money. Always something. Always something.

Fancy red little girl shoes arrived in great time for Christmas! Very disappointed that both buckles broke very first time wearing, just inside the house. Very cheaply made, have had much better quality for same price!! First time shopping with this site.

I found the website easy to navigate, sizing info is good, products I received were excellent in style and quality! Shipping was good especially during Christmas rush season. Looking for more casual men's shoes and accessories. Will look forward to new products and will purchase again!

The clothing is advertised beautifully, but upon arrival I found it to be very thin. Although the items looked so beautiful, I was greatly disappointed. The shipping time was great. The non fabric items were just as they were advertised. They were overall everything expected, I purchased a jacket that was too small and wanted to exchange it. But after reading all that it took to do so, I have decided to just go buy another one.

My order was shipped in 3 stages. First I received my ballroom shoes and it was incredibly cute, true to size and very comfortable. Second part was misdelivered by courier and I was surprised by proper investigations done by customer's service which leads to RE shipping of the order to me and I’m very pleased about it. Third part not arrived yet but I’m sure I’ll love my colorful top.

Megha, supervisor of Lightinthebox, emailed me and we were able to work out a satisfactory resolution to my issue. I do appreciate very much her reaching out and trying to make this right. It will go a long way to Build my trust back for this company. Thank you!

I was happy with products that I received. I ordered 3 shirts and I received all of them without any problems. The shipping time was only around 2 weeks which is decent. Thanks LightInTheBox. I will order again.

This order was placed 12-06-22 $197.45. The order was approved, the shipping costs were exorbitant! Ok, was a good size order, will accept the cost. Only problem was that the shipping dates on this order were extended- extended- and extended! These dates came and went, but no merchandise. The company needs to put a disclaimer that products are being shipped from China and that will cause arrival times to be LATE. The next day 12-07-22 I place second order $195. Accepted, extended shipping status, and items cancelled. 12-09-22 placed THIRD order $136., again extended shipping, items cancelled,. Out of almost $600.00 and probably 30-40 items, I have received maybe 8-10 items.

Some of the items just didn't fit right or were not as described. Lightinthebox either gave me a choice of a rewards coupon or refunded my money very quickly. Very good Customer Service. You get a response within 24 hours. I really liked the fleece jacket I bought from them.

All products received are of good quality. And good delivery service. Multiple order sent in one package. Perfect. Multiple orders and all items are sent in one package. I received my order fairly quickly. Great Customer Service. I will recommend.

Most items arrived and products range from acceptable to great. Wrong dress was shipped, you offered me 70% off to keep item. My opinion is that you should send correct item free of charge along with postage paid for return item when the mistake is totally your mistake.

It was a cat 3D shirt and my granddaughter loved it it was really really pretty. And I was worried about getting it before Christmas because I didn't order until the first of December and I did receive it a week before Christmas and she loved it I will be ordering again. Thank you.

I ordered two pair of cycling shorts, thinking they would fit as measured, but were too large. The measurements were correct, however, I never took into account the stretch of the material. I contacted Light in the Box and after a few emails back and forth Megha came through and helped out in a timely manner. Thank you.

The clothing I have purchased so far has met my expectations and I highly recommend shopping. High quality and great service! Prices are sweet too!! If you enjoy unique fashion, then you found the perfect website. I will continue shopping and look forward for new items.

I have been happy with every order. My young child loves his clothes too. I will continue in the new year ordering from this company. Fast shipping! They have larger sizes which is a plus for larger women. Sizes are as posted. We love Light In The Box.

This is my 1st time using LightInTheBox and I was really happy to see the variety of items they have. I think what I was most thrilled about is that I'm a big guy and 6XL7X l's 8XL they're all very hard to find. I like to know more about what type of materials are being used and I'd like to see more of waterproof wind proof um wicking close. The shoes I were not I was not happy with. I did not think they looked like the pitcher of the boots I bought but overall I think it's a great site.

Ordered a small. Fuzzy material just right-not too overwhelming. I usually order a medium or large, but I find your sizes fit me with a small. Would love it if the model's height and weight were listed. Got lots of compliments at Christmas.

I liked the coats, but I am a U.S. size 10 and ordered a MED - which was equivalent to US size 12. I sized up - but still too small - check the measurements. They did give me a 50% refund and are letting me keep them! Maybe I will try to sell.

It was a gift, the person didn't like it. It really didn't fit him very well. I wanted to return it, but you don't have a warehouse either in U.S. or Canada. So my only option was to send it back to CHina. The sweater is worth around $22.00 and I'm not going to pay to send it back to China. In the same order I got a pair of jeans which fits o.k. and I'm still waiting for my next purchase 4 sweaters. But I must say I don't like your return politic and I won't buy from you again. Too bad.

Items are received as advertised, and arrived in time for the holidays. However, boots did not include shoestring, which should be mentioned, which would have influenced my decision to purchase them (I purchased two pairs). Overall shipping speed was acceptable, and in time for Christmas.

My items were a bit later than usual but they were for me and I was offered options and chose to wait. My items arrived only 2 days later than expected. The products are excellent quality and I HIGHLY RECOMMEND ALL OF THEM!!!

I bought some men’s clothing from this outfit. I looked at the reviews before I ordered so I could get the correct size. The sizing runs in the men’s clothing one size small so if you wear a 2X you order a 3X in doing so the fit was great and the product looks great. I would definitely buy again from this outfit.

The hoodies are made of a strong but light material and the art is really nice. It is really airy and can be worn inside as well as outside. I plan on ordering a few more for a few nephews and maybe one for me.

I purchased several hoodies for a Christmas present. Even though I placed the order on Dec 5th and the website showed it would arrive well before Christmas, only one hoodie actually arrived. To date, one hoodie still hasn't arrived. If an order is not going to arrive at the designated time then the least you could have done was offer the chance to cancel or refund the order. As it was I had to give the gift of a promised gift in days to come.

All orders have been completed, arrived on time, and all products have been satisfactory. I mention your company to many of my friends and family members. Thank you for being great. I have enjoyed all the products I have ordered from your company.

The shirts were great and the poncho blankets were a hit. All put them on right away. The poncho blankets were a great gift, especially if you have kittens or cats. They love to snuggle into the blankets. The cats on the shirts match the cats the receivers have. You can't go wrong with animals on shirts/sweatshirts as well as other clothing products.

I was given a December 24th delivery date and it says it was delivered but there was nothing in my mailbox, 3 days later still nothing about my merchandise???? I've been waiting for this. What can be done about this?

Good product very satisfied and good quality as well as fast delivery, the t-shirt is a little bigger than I thought but it's ok, I recommend, As for delivery costs, it could be a little lower. What I like about this site is the wide range of product so thank you for these beautiful coix.

Order was sent in two shipments, only received the first one although it says delivered. Paid extra for insurance! I checked with neighbors even though I have been home when it says the second half was delivered and I can assure you I checked multiple times.

I have ordered a number of tops and a dress from LightintheBox.com. I have been pleased with all the products I have received. They feel good on and seem to fit as to be expected. A couple of times, I have had people comment of the tops favorably. I’m happy.

Unfortunately 2 out of the 3 items I ordered did not work out for me, but LightInTheBox was quick to respond and offered me several return options. I chose the option that worked best for me and the return process was completed within a couple of days.

I love all the items I receive from LightinTheBox.com. They have helpful things with amazing prices. I enjoy browsing through the website and app for new affordable things that enrich and enhance me and my lifestyle.

Good guality items & very good prices! Worked hard to receive in time for Christmas gifts. Will tell others about this Web shopping site! When I had a concern about delivery in time for Christmas left message with customer service and they returned my answer fast to reassure my worries!

My order arrived complete. I would order from them again and I plan on doing so in the very near future. The shipping was a little long but the results were worth it with the savings on the two pairs of pants that I ordered. I am a happy camper.

The watch is nice, took longer than expected to arrive. Almost EVERYTHING they have comes directly from china, go figure. I had an issue with the watch and was offered different options to fix it so I chose a partial store credit instead of returning it. The credits are only point rewards, and in order to use them, you MUST SPEND TWICE THAT AMOUNT. Since it's all Chinese junk, that makes it pointless. It is a typical "shopping app" that endlessly tries to bait you by getting points for checking in, spending money etc. Which again is USELESS. Customer service is just an automated bot. You would have to check in every day in a row for 2 years to get any kind of actual points or rewards, then have to send twice that amount to even use them. IN FACT I was offered "points" to leave them a review

I have ordered multiple times from you and it takes absolutely too long to receive. I now have two orders there that I still have not received that says processed or still pending. I am not at all happy with your turnaround.

I am 5'6". The men's wearable blankets come about to the upper thigh (does not quite cover the bum), the women's longer ones come to about 4" past the knees, and the oversized wearable blanket comes right to the floor. I am happy with the quality of them. I think the length in the pictures is a bit misleading or are on very short, small models as they are also not as baggy as the pictures shows. For lounging around the house on a cold day, or if you are heavy-set I would hands-down pick the oversized wearable blanket. The other ones work well if you are using them more as sweaters or coats.

Very good experience and products I chose, the pants were perfect and what I needed. Had one little issue that was resolved very promptly and I’m satisfied with the customer Service. Already have items on my shipping cart! Looking forward to my next purchase.

This is my second time ordering this year and both times my I've been very satisfied. My products are of good quality. Better than I expected. Shipping times were accurate and didn't take very long. I love the prices as well.

Had to return an order and I was blown away by the response of the team at Light-in-The-Box. It was easy to sense the care and concern of the team to not only make and sell good stuff, but it was obvious they wanted my business and weren't averse to bending over backwards to ensure these goals were met! Watch out Retailers, LiTB are about to raise the Bar in customer service. I will shop at LiTB again!

The shoes are probably the best I have worn in years. The look and feel are perfect. I have trouble finding the right shoes but these were correct and prompt. A good experience from the beginning to the end. I like the tracking feature, especially around the holidays.

I have ordered many many items, which overall I'd say is "ok". Shipping length of time from order date is not ideal, but nothing I can do. My issue is with the order number I entered above. I contacted the company via ticket # ** and explained I received said order minus one item. It was the green and white stone festival band ring for woman with I love you engraved on inside. Only cost $3.49 plus shipping. Well you may look at the ridiculous back and forth the gentleman and I have had. All I requested was a refund which could even be in the form of a credit towards future purchases. I am so disgusted with how this man has handled this that I am rethinking my purchases that are yet to be fulfilled. I am hoping you could ease my mind and process a credit immediately. I would rather not pursue this any further as I am certain you would agree.

I have been pleased for the most part with the products received and the amount of time it takes to arrive considering where it ships from. If I have had an issue with anything ordered the Customer service department are very responsive and provides fair and adequate support for returns and/or coupons/discounts for items that are a bit off from my expectations.

This was my first time ordering from Lightinthebox and I was satisfied with my purchase. Projected arrival dates were accurate and everything arrived in order. Their customer service is also quick to respond and very helpful, which was kind of surprising.

I ordered jogger and a track suit. Delivery was slow but worth it. My clothes fit to size and was very comfortable. I also ordered a phone case and it came in pretty quick. It's hefty and it works well with the phone.

The products always come as described. One ought to take care to read the description and reviews. The sizing guides are accurate if you use them, and you must because a Medium in the USA might be an XXL on the site. The shipping fees are always the surprise. Each product carries a different shipping fee that you don't see until checkout. Many times the shipping is more than the product itself. Highly recommend paying the $30 annual fee to get $5 shipping, especially if you are buying multiple products.

I order two weeks before Xmas. Have yet to receive my items. Order are too slow. Hope I will receive them shortly. They are presents. I love ordering from your site but don't liked the time it takes to get them.

Good service, the shirt fits very good, it was a perfect gift for myself and everybody liked the saying on it, I will certainly recommend your products to everyone, and I enjoy browsing through your website for your different products.

First-time buyer here. Exceeded my expectations shopping and ordering online! The dresses are beautiful and fit me perfectly. I was skeptical at first, hoping my dress would come on time. But it came sooner than I thought! Great service, excellent prices, fast shipping!

Product came fast and looked exactly how it did in the picture. The fit was just right. It was easy to find and place the order. The pricing at check out was really easy as well. Thanks again for the experience.

Customer service was extremely helpful and responsive regarding a change to my order. One item was delayed for shipping so I decided to change to a different item. They made the change but then I decided I really wanted the first item as well so they added back the original item too and charged me the difference. They were extremely accommodating and I very much appreciated their help! Highly recommend!

I purchased these as a gift. Overall the shipping was fairly fast, I received them before the holiday, the graphic print was decently clear. Unfortunately the fabric was more sport material and thin than the cotton I expected but still nice.

The ladies' outfits were poor quality. My dog was suppose to be a medium not a small. I have no use for what I ordered. This was a waste of time and money. I can’t really afford the money or time for this and I would not recommend your company.

This site was awesome! I ordered some awesome stuff for my family. The prices are outrageous and the quality is actually really good. Ordering was easy using the app. Stuff came real quick too. Was super impressed. Will be using Light in the Box much more.

We are very pleased with everything we ordered. Every item came well packaged, exactly as described and pictured and the prices are awesomeness! Only one minor issue with this order was speed of delivery... VERY slow. Added additional insurance and the package came EXACTLY when the insurance guaranteed it would arrive. VERY, Very happy with our new items.

Very comfortable and warm at a great price. These jackets are 3 times the price at other retailers. I would buy 1 to 2 sizes up from what you would normally buy. I would recommend these jackets and will be buying a couple more for myself.

I found the products to be high quality. It does take some time shipping, but very satisfied with the sweatshirts and coat I ordered. If you are ordering for Christmas, I suggest ordering in November to ensure it all comes on time.

An all around great app when looking for interesting things such as electronics, clothes, almost everything you need. Great sales!! From the app to the purchase is great. Also really good tracking on the packages. The only issue I have is with packages when they go thru customs. I'm still waiting on packages from customs, only wish that it was faster.

I bought small lights to use in wine bottles.. They were of excellent quality, bright lights as described. Definitely worth the price, quality made. Would buy again for sure. Shipping was super quick. Here is less than a week.

I am very happy with the dress that I ordered but very unhappy with how long it took to get here. There are a lot of very nice things on the website but if something is needed in a crunch delivery should be as it say when the order was made not a month later. Thank you.

Great service, very fast delivery. The merchandise is a top quality. I recommend this App to anyone. Since started buying on this app I have saved big bucks and got good qualities on every merchandise that I purchase. The person that introduces me to this app I'm really appreciate for this. My wife loves everything that I have bought for her. She gets very hype every time gets a package from this app. Sometimes look back at the app used before and really just smile cause of the savings I'm getting every time I purchase.

It sure came in handy and will be utilized for my needs. I'm really glad to purchase from you. I've bought quite a few items from you, some wasn't of satisfactory and some of them were. I've been a customer with you guys for the last few years and I will recommend you to all of the people that I know. So please keep up the good work and have a great holiday... Thanks for your help.

Pls initiate FREE SHIPPING!!! GREAT PRODUCTS and selection! What seems to be a good tracking & shipping system, and customer service!!! Less harassment about filling orders or finalizing orders! Too pushy on tracking items customers like! Customer can decide that! Overall, good experience! Thank you!!!

The sizing on the leggings (all 3pair) and the purple lingerie was completely ridiculous. Way too small. Very unhappy with this order. I’d like a refund but apparently you don’t offer this to your customers. This upsets me completely and I will likely not order again.

The above listed item were ordered in late November or early December of 2022. I have received 4 of the 8 items I ordered and one item was entirely too small for me. I am an xl. The item that was too small I gave to my wife, it fits her perfectly. I am still waiting for the other 4 items (2 Henley "T" shirts, a sweatshirt and a puffer jacket. My critique is that it is very difficult to communicate with you to lodge a complaint and your return system is impossible to complete. I requested a exchange for the tracksuit and never received a reply. No problem with quality of items.

Hi I was very unhappy with this order because I ordered an xl and it fit like it was a small. I had ordered other items that were xl and they fit just fine from your store. The problem is I would of liked to send it back for xxL but it’s going to cost me the same amount I paid for the item in shipping cost, so now I’m wary about ordering from your site ever again because of the sizing and the shipping issue. I really like your clothing.

I ordered several items including bras, a coat, a shirt and pants. Ordering was easy, the prices are great and the service is wonderful. The products I ordered were exactly what I wanted and I received them in record time. I highly recommend them. I needed to return a couple things because I ordered the wrong size but that wasn't the company's fault. I chose to get credits instead of returning them because if it isn't the company's fault you have to pay to return them and with the incredibly low prices it wasn't cost-effective to return them. Other than that I highly recommend this company.

I buy a lot of clothes from LITB. The prices are extremely low and I get some extraordinary savings when something I like goes on flash sale. I’m very careful to check sizing charts since this is a conglomeration of different vendors and they have their own ideas about sizing. I’ve purchased some gorgeous dresses and tops and have gotten many compliments. Customer service is excellent and overall it’s a great company to patronize.

Still waiting! Ordered early December. Still waiting for 3 items. They have been in “processing” for weeks. Obviously missed Christmas - not sure when they will get here. Will be canceling if they do not arrive soon. Not sure how much more I can write. It’s very clear the disappointment I have with your company. Stop all the ads if you’re not going to deliver product.

Overall, I was happy with my experience. This was my first time using Light In The Box and I ordered 3 things. I ordered a Henley shirt and a cardigan for myself and a sweatshirt as a gift for my mom. The cardigan is so soft and fits well. My mom loved her sweatshirt. The issue was with the Henley top I purchased. It was not as described at all. The material was odd, the color was off, the sleeves were too long (and the buttons on the sleeves were a very poor feature due to the length - they closed my hands in), and it was even missing a button when I got it. So I was happy with 2 of 3 of my purchases.