
LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
Visit www.lightinthebox.com- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,938,889 reviews on ConsumerAffairs are verified.
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Reviewed March 29, 2023
I was very impressed with the shower curtain length - it fit my stall so I'll be getting some more in the future. The grocery bag was a bit disappointing. It is too short and small. Totally different from what I envisioned.
Reviewed March 29, 2023
Items were as described and delivered early. I highly recommend Light In The Box and will order from them again. The hoodies future perfectly with no issues at all. Items were individual packaged and folded professionally. Will browse through the site to order more items.
Reviewed March 29, 2023
I am loving these dresses! Sizes run accurate, they're soft and comfy - I can't say enough! Oh, and the pockets .. These people know how to make actual pockets big enough to hold actual stuff. They're made to be alterable, too, if need be.
Reviewed March 29, 2023
When I first saw the advertisements for this company, I thought it was probably junk. Curiosity got the better of me and I submitted an order. I was totally surprised! Have since submitted multiple orders and have not been disappointed with quality or price!
Reviewed March 29, 2023
In this order, there were two items that had issues - one minor, and the other more significant. LightintheBox support sorted out the issues quickly, which will encourage me to order with confidence in the future. One thing to be careful with is the sizing - forget about small/medium/large - follow the actual measurements, which I have found to be accurate.
Reviewed March 29, 2023
One of the best clocks I ever owned. No matter where I am in a dark room I can see it well. I love this clock. I love fast how fast you gave it. Quality's great day. LightInTheBox is the best. Can't believe I've been buying elsewhere. They have lots of good products. Shipping products are good on price.
Updated review: April 4, 2023
I had some issues with a product and I sent an email to LightInTheBox. It was answered very quickly by Megha. She was amazing and solved my problem. I would definitely recommend this company due to their customer service!
Original Review: March 29, 2023
Also order #**. If I could return all of this without it costing me a fortune I would. First most of what I ordered was Large. They all fit differently. Some are very large some made for someone very tiny. They are made of cheap thin polyester. Out of all the pieces I ordered (13). There are only 2 that I can wear. The leggings/tights came to mid calf instead of the ankle. The colours are different than shown online. (red turned out to be fuchsia) The sweater I ordered is an extra large and fits like a small. I have had to give away almost all of it. I spent upwards of $150 and it was almost all wasted. I am deleting the app from my phone. I guess you get what you pay for. It just shows that you cannot believe the reviews. I wonder who wrote them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520795 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
LITB has the most beautiful dance shoes, I bought all my dance shoes from LITB. Sometime the color does not match the picture or is uncomfortable to wear, the customer service always makes adjustment with reward, or refund. I feel confident to shop at LITB. Be sure to order from its App which gives the best pricing.
Reviewed March 29, 2023
I love the products I have purchased. Sizing is spot on, very well made, and I cannot believe how fast shipping is!! The prices are the best out of everywhere online too!! I have referred your site to many friends and family and they have already placed orders. I will definitely shop more in the future with Light In The Box!!
Reviewed March 29, 2023
I was please with my order, but now I went to order some more and EVERY coupon I have from you guys is expired or not valid. It is preventing me from ordering again. Don't give so many coupons when not even one works.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
I had ordered 2 pairs of shoes and neither one fit. I was taken care of quickly.... I will always be a part of LightInTheBox. This is my second complaint and it was a good experience for return.... Thank you.
Reviewed March 29, 2023
The pant fitting is awesome but the stuff is very light. The belt is very good. The colours are exactly the same as in the pictures. Also, the delivery time was good. I will continue with the product orders. Thanks.
Reviewed March 29, 2023
First off was not allowed to use my VISA gift card. Had to use my BofA debit card and as soon as I did my card and account was hacked. And now that I have the products I have two items that need to be returned and can not find anywhere on your app for returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
The first order I got came in a decent time frame. Now I’m waiting for a new order #**, which I put in on March 08/23. I’m worried because it has been in processing since then and it is now March 29/23. It’s taking a long time. It’s making me anxious and leaves me wondering what the problem is with my order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520755 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
Cheaper than Amazon by far. Easy enough to navigate with multiples coupons available if we buy a certain amount. Delivery is slow like Wish but worth the wait. I'm overall happy with my experience so far. Great pictures of the front but missing behind pictures of tank top.
Reviewed March 29, 2023
This item was a gift and the recipient was quite happy with it. Items are fashionable and appear well made, prices competitive. I would buy again and I would recommend to others. The website was easy to use and it accepts PayPal so it is secure as well.
Reviewed March 29, 2023
Have been pleased with the products that I have here-to-fore purchase and will continue to do so. Every one in a while a delivery is delayed, but that seems to be par for the course in today's environment. They have simplified and speeded up the purchasing process.
Reviewed March 29, 2023
I am very pleased with ordering from this company. The items are of good quality and the prices are amazing. The only problem I have is that it takes a long time to get the order ready. Not sure what’s taking so long before the actual shipment. As I see my order processing for 4 weeks before finally getting shipped. I don’t know if all items are in stock or if they have to be shipped in from somewhere else to complete order. Thanks again.
Reviewed March 29, 2023
Clothing I love that look and feel good with very good prices but:
2. Sizing is absurd. It bears no relationship to any actual sizes. You have to rely on measurements which aren't always accurate.
3. Search is inefficient giving you endless meaningless hits. You have to be very determined.
4. It is very hard to reach customer service if there is a problem.
5. They send too many emails and flood your box.
Reviewed March 29, 2023
So happy with this site, shipping is slow, but overall very happy. Please add clothing that fit big hipped girls 50-52", not everyone has little hips. I've suggested this site to a few people I know. It's been a not to work with them. Thank you.
Reviewed March 29, 2023
Both orders shipped in a timely manner. First order, one shirt fit a little tight but loosen up as the day went on. Second order, Women's top 4X, one top she couldn't get over her shoulders, second top fit great. Waiting on the 3rd shipment for myself. Clothes seem to be of good quality, colors are great. Being 71 years old, I forget to add the coupons to the checkout. They ought to be automatically added when doing the checkout when placing a order.
Reviewed March 29, 2023
I was unsure about ordering from Light in the Box. But I needed a dress for my daughter's wedding. I thought I would give it a try. I'm extremely happy with the dresses I received. And decided to order some tops. Which I am also very happy with.
Reviewed March 29, 2023
Very good quality. The binoculars are above my expectations, they are small and can fit in a pocket and the light gets me close up. The t-shirt fits well. It has a good fabric. It is comfortable and keeps me cool, the phone case is well made, solid and stays on the belt, a camera zoom lens is a bit difficult to adjust but has good magnification. I am very satisfied with shipping is also good considering the distance.
Reviewed March 29, 2023
Timing of arrival was good, even a lil better than expected. Some of the shirts were beautifully made and mostly fit to size. My biggest recommendation would be to steer away from the polyester blends if possible. They seem to be erratic in size and the quality just is not the same as the cotton blends. I received 1 shirt in particular (a medium) that could fit a giant and the colors didnt match the description. That was 1 out of 6 pieces so I can't complain for the cost.
Reviewed March 29, 2023
I really like the quality of the clothing on this site, however, each item I bought did not fit. So I bought it again in a larger size which did not fit. I have awards that I cannot use and have lost money on products that are not my size.
Reviewed March 29, 2023
This was my first time using Light in the Box and it was a great experience. The products I ordered were just as described, the quality was good, and the communications regarding my order purchase and status of delivery were outstanding! Overall, it was a terrific experience!
Reviewed March 29, 2023
I have never ordered from this company before so was a little skeptical. I received my order quickly, and the items got perfectly (minus the length of the pants - I'm short!). I have items in my cart, and still shopping to add more!
Reviewed March 29, 2023
I was very satisfied with my order, all shirts were detailed and craftmanship was very high quality, the material was super and soft. The bracelet too was made very well, thus far it seems very durable. I will be ordering again.
Reviewed March 29, 2023
They shipped my order fast. The items were very reasonably priced. Had one that didn't fit, but they were very responsive and offered several options for returning. Will definitely used them again in the future. Hopefully I can find me some more cute outfits that will look great on me and maybe other things they sell as well.
Reviewed March 28, 2023
Clothing bought was shapeless and ugly: not as pictured, poor craftsmanship, cheap materials. Returns Policy is confusing and EXPENSIVE -- you pay the postage--to China! Avoid this company and avoid the trouble.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28503707 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 27, 2023
I bought 3 clothing items and two of them were not as advertised. One item was listed as a linen blend, but it was 100% polyester and felt really slippery and plastic. The other was at least 2 sizes smaller than it should have been. When I tried to return them, it took many, many emails and weeks of effort to get an appropriate response. At one point, LightInTheBox.com just stopped communicating with me, it was only after I sent several more emails insisting that I have a right to return items that are not as advertised that I finally got my refund. It should never be that hard to get customer service to do their jobs.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed March 24, 2023
I had purchased a white laced, long-sleeve blouse from Light In the Box.com over a week ago. I was shocked to note that the item was pre-worn. By the way it was crumpled in the plastic food-package! The way it was sent was obvious enough. First, the blouse was not fully buttoned at all. Another obvious fault was that there wasn’t an inside material tag, attached to the garment itself, which by law, according to the FTC, “Federal law requires most textiles and wool products list fiber content, country-of-origin and the identity of the manufacturer…” It appears that maybe the customer cut this tag out and wore this shirt perhaps to an event then decided to give it back! There was also what appeared to be makeup on the cuff of the two sleeves. I already washed it but I am very, very disappointed with this type of sleazy "customer service." I now question all of their items. Pathetic.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28483048 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 24, 2023
The girl’s stretch pants are bright and beautiful. The size was a perfect match. My niece loved them. I would recommend them for a girl that is active and loves to be stylish and also can kick it with the boys.
Reviewed March 24, 2023
The items are of good quality, shipping is a bit much but they offer incentives for reduced or free shipping. Descriptions are detailed both with sizes and measurements of the items. Overall I am happy with the customer service and their company.
Reviewed March 23, 2023
Happy with the items I received such as the wallets and leggings. The leggings were super soft, fleece lined and fit me perfectly. And the wallet fits all my cards, cash & even my iPhone 14 pro phone! But it isn’t too big or bulky either. I like how the items I bought were cute and economical. The pajama set I got was also super soft and fluffy & I love the jacket.
Reviewed March 23, 2023
I was very happy with my order. Shirts are made well and very soft material. I did find that you need to be cautious when ordering sizes. Of my 7 shirts only 2 were xxl proper sizing, the others were a size too small. I wanted to return them but the price to ship them back would cost about the same to just repurchase the new ones. Overall I will continue to buy the products but will be more apt to order the next size up.
Reviewed March 23, 2023
The shirts were a perfect fit. The colors just exceptional! Many of my friends wanted to know where I purchased them. I was delighted to tell them it was LITB! I am looking forward to purchasing many more items from your company in the next few weeks. Thank You for your excellent selection of many beautiful shirts and hoodies.
Reviewed March 22, 2023
Everything in this order was great quality and good workmanship except for the sleep shirt. It is more like a city dress shirt than the shimmering almost see-through satin type material in the pictures. It fits well, but the material is not as soft as pictured. The sheet holders work great. The T-shirt is good quality cotton & comfy & the hot pants fit just as pictured are very comfy.
Reviewed March 22, 2023
I have ordered everything from strings of lights to dresses, jeans, sweatshirts to shoes and jackets. I have a lot of fun shopping on this app and everything is of good quality and the shipping times were quick. I will order again I’m sure. Shopping for derby hats currently. Great selection.
Reviewed March 22, 2023
I've purchased 8 items in 3 orders from this company. The shipping, fit and quality has been good on everything with the exception of a blue lace dress. The color is horrible on me. It is a very pale blue and very thin fabric. It was meant to wear to a Conference and looks like a nightgown rather than a church dress on me. The problem is the return policy. It will cost me more to return it than I paid for it because it's not damaged. It's just a bad color for me. I would still purchase from and recommend this company to others. It's only this one item I have a problem.
Reviewed March 22, 2023
First of all LightInTheBox has styles that are appealing to me, they think outside the box. The products are just fine and match their picture when ordering. As for the service, they try and save me funds by combining shipments. They always address a problem within 24 hours. I have received compliments when wearing their products and the price is very good as well. Lou **
Reviewed March 22, 2023
I have ordered men's and women's shirts and they have all been good quality and their prices are great. You have to be patient though. It will take a bit for it to arrive from when you place the order.
Reviewed March 22, 2023
Ok so this was my first order and I wasn’t happy at with over half of my Order. My dress was ugly, thin see thru, bad color and wrong color, so upset with about my dress because the pic it was so beautiful!! And then my wig that was joke and that all I’m gonna say about that! And then one of my ankles it was so big you couldn’t make it small enough to fit because I tried! So I was very disappointed about my order!!!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28466808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 22, 2023
The faith hoodie ordered was 3x and the fit was perfect. The design and color of this hoodie is just the way I wanted it to be and the fit was awesome. I also ordered a lightweight rain jacket in 3x that was not an actual 3x so I am waiting a return mailer to send it back. Please contact me at ** so I can have this item returned.
Reviewed March 22, 2023
I didn't know what to expect with my first order. I wasn't disappointed. The fit was great. I loved the patterns. And the price was awesome. Needless to say, I will be getting more as I update my casual wardrobe.
Updated review: April 6, 2023
Matter resolved Satisfactorily.
Original Review: March 22, 2023
I've placed over 28 orders with "Light in the box" and purchased more than $1,166.22 US currency for the worth of the products or items, plus cost, and transaction fees. I might as well should have torn my money and thrown it away in the trash, for everything I bought was a total disappointment. The jewelry and watches were fake and plastic and poor quality. It was nothing like the photos. The shoes were of poor quality, too tight for the size in 10 US measurement. Did not fit, they hurt. The turtleneck sweaters were too small for an XXL size and did not fit.
The jackets were too small for size XXL. Two of the jackets of several were described as flannel jacket, but what I received was shiny polyester fabric, not flannel as the description indicated. I feel I have no recourse since the cost of shipment to return the items is going to cost me the same that I paid for all worthless items I received from "Light in the box".
Pants too small for the size as described, and of poor-quality material. Most everything is gaudy and cheap. Never I again will I buy from "Light in the box". What a waste of my hard-earned money. I feel duped. I am a sucker for buying so much useless crap. I cannot even return the items. In order to return the items, I have to pay a shipping cost, which is the same the amount I paid for the total cost of the whole items in the first place. It is not economically feasible to do so. Not worth the added expense. Please rectify my dissatisfaction. Perhaps the co. can waive the shipping costs to return the items or give me a full credit.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed March 22, 2023
The items I ordered were exactly as seen on the website. The colors were true to the pictures. The quality is very good and I am glad I made the purchase. The pricing if definitely very good. I would recommend Light in the Box to anyone.
Reviewed March 21, 2023
I've ordered over $200 of T-shirts in the last month. All have been of fine quality, vivid colors, wash w/o fade, and fit to size. The only qualm I have is that the processing takes several weeks so I didn't receive the merchandise w/in 4 weeks.
Reviewed March 21, 2023
This is the 3rd of 3 shirts I ordered. I did order them up a size from my normal and they all fit, look great and arrived in a very timely manner. I will be trying some more things now that I have received these orders with no problems.
Reviewed March 21, 2023
I have order a variety of items from Light in the Box from pants to shirts and various other things. It's great quality at great prices. Shipping is quick with a good website and app and will buy from again. Thanks.
Reviewed March 21, 2023
This is the 1st time using online extensively. I have found that Amazon and businesses that use the service, to be excellent, responsive, and work hard in serving the consumers and making quite sure we are satisfied. I must say that even at one of the most busy time for all people in the manufacturing and front of store, and on-line ordering. If I were to grade the efforts I would certainly rate them highly and I am sure a method of quantifying production, and sales, if like me you were successful. Bravo, and thanks.
Reviewed March 21, 2023
The last order I received was a sweater and book light. The picture you had did not do justice to the sweater. When I received the order I was so surprised to find the most beautiful sweater. I tried it on and it fit like a glove the pearls and sequence are beautiful as well as the scallop edges. The next was the book light, it was awesome. I order the medium size and it was just the right size for my night table. Thank you.
Reviewed March 21, 2023
I'm really surprised at the quality of the clothing. Sizes are good and very stylish. I'm very happy. But you have to read the product list carefully. I ordered 2 curtain holders and thought it was a pair but there was just one so now I have to order 2 more.
Reviewed March 21, 2023
LightintheBox resolved any concern about my product if l have it. I bought already 10 product from them. I was able to get money back if l needed or reward to buy more product, return if l wanted. They answered quickly with resolution to my concern.
Reviewed March 21, 2023
It was a short sleeve top and had a green design of shamrocks. I wore this on St. Patrick's Day and I got a lot of compliments. Price was great. Wasn't sure it was going to arrive on time, but it came early so I was able to see if it fit.
Reviewed March 21, 2023
I got 4 out of 4 wigs. I wore 1, was refunded for one order... I'm probably ok with it but ill not chance it again.. I feel the waiting on product and also being let down, the color, the length there was not any amount would have helped.
Reviewed March 21, 2023
This is not our first order from IN but felt it was time to let others know that everything we have received was just as expected. Well worth the money. While shipping is a bit slow, due in part, because it’s coming from overseas, it’s well worth the wait. We will continue to do business with IN and can’t wait to receive our next order. Thank you.
Reviewed March 21, 2023
I have ordered 2 dresses, 1 swimsuit, 3 shirts. All shipped very quickly, no problems, received items good quality, fit perfect. I would recommend Light In The Box to anyone. prices are awesome The site was easy to navigate, the descriptions accurate, sizes easy to understand
Reviewed March 21, 2023
If you look at my order you can see I ordered 10 items. 2 of them fit them other 8 are too small. I sent those 8 orders back to you and have heard no response if you received it or not. So not only am I out all my monies I have no product to show for it. This has been my worst experience I have ever encountered in on- line purchasing. I am still waiting for my full refund on my eight items. It has been 10 days and still nothing. If I do not hear anything back I will be reporting you to the BBB. Please, please have someone contact me asap!! Thank you. Sincerely...unhappy customer!!!! Cannot download all the items pictures.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28449050 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 21, 2023
I ordered this shirt as a test to see if I was going to make any further orders from Light In The Box. I was happy with my order and have ordered more products since my shirt arrived. Will continue to order from them based on my experience so far.
Reviewed March 21, 2023
At first I was concerned because your company is so far away. However, I soon came to find that you keep me informed of shipping, you are quick with delivery, and I have been very happy with your products. I am telling my friends about your company. Thank you so much.
Reviewed March 21, 2023
I had the worst experience ever purchasing on Light In The Box. The wigs that they are selling look very cheap looking and not worth buying. I will not continue on buying them. The clothes are also very inexpensive looking as well and I will not continue on purchasing them as well.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed March 21, 2023
Everything so far have been equal to the value expected. The area rugs have added new spirit to each room. The tub mats are great. The wearable bath towel robe is being enjoyed. The nightgown set looks nice and sexy.
Reviewed March 21, 2023
I ordered 4 items; 3 were alright, one was terrible and not wearable due to the stitching of the seams on the sleeves and neck being on the outside of the garment. The tops are made of polyester and just not as nice as shown in the pictures, because of the material used. I upped my rating to a three as the company did give me a full refund for the item that sadly will be more landfill.
Reviewed March 21, 2023
Ordered two items and am very happy with the products. The designs/color schemes are awesome and the service impeccable. What I really appreciated is that I was always kept informed regarding my package delivery. I would not hesitate to recommend anyone to order clothes from Light In The Box. Thanks much :)
Reviewed March 21, 2023
I have made multiple orders and have had great success with each order. Multiple men's hoodies which my son loves because of the vibrant colors, originality and high-quality fabrics. I have purchased dresses & other women's clothing items and have been very pleased with my purchase. Also appreciate the timeliness of delivery times.
Reviewed March 21, 2023
I have bought items from other similar websites but LightInTheBox experience was different. They got lot more variety and choices, at the same time quality is much better and obviously prices are good. Wife always get amazed by different varieties and trendy items as well.
Reviewed March 21, 2023
I was pleased with the products that I ordered. They looked very nice. It did take two weeks to receive them but that seems pretty normal these days. One of the shirts was a little bigger than I expected, but I didn’t mind that much. It still is a pretty good shirt. I wanted some purple shirts and the colors were great.
Reviewed March 21, 2023
I ordered some jeans that I thought were very cute around 3/12/23 and I have been waiting and waiting, checking it to see what was taking so long. There was 1 pair of jeans I am assuming that they didn't. Yesterday I received a email stating that fact and they asked if I wanted to send the one's they had or just ask for a refund so I wanted the other things I ordered so I requested a refund.. I don't know how long that will take or how much longer I have to wait for the rest of my order. Hopefully everything will go smoothly now. I just wish they had done this sooner, but at least it has been done.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28448974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 21, 2023
The seat was as in the picture and hopefully is useful in enabling me to use my bicycle, since the ''standard'' seat irritates my prostate. The irritation stopped after I stopped cycling. However the angle of the seat is not good, so I need a base that would allow the seat to nosedive, i.e. the front should go towards the ground to allow me to extend my legs easily. I found this AFTER I tried the seat. You could have suggested it when I was looking for this seat. I bought the two-piece base from Amazon, since they give me an easy possibility to return it if it does not work. I chose LightIntheBox for the seat because it was considerably cheaper than Amazon.
Reviewed March 21, 2023
I received my item and it was way too big and to return it I had to pay 34.00 postage which I felt unfair so your company refunded me 15.00 which did make me very happy and I donated the dress to a good cause. Yes I would order again. I have been offered 25.00 to complete this review and I thank you.
Reviewed March 21, 2023
The wigs I received are very nice. I received them in a timely manner. I really appreciated the quality of the wigs and would recommend that you order from this company. The colors are bright and lovely. Please order from this company. You will be glad that you did.
Reviewed March 21, 2023
This is a wonderful clog. Compliments from everyone. Price is very reasonable. Everyone wants to know where I purchase them. I tell them Light in the Box. I want them in another color. Maybe black. I can't wait to purchase more items for the summer.
Reviewed March 18, 2023
The material on most items has been very poor quality and sizing is off, some 2xl are way too large and others way too small. The items are not as pictured either and that is definitely disappointing as I've done several things for vacation.
Reviewed March 18, 2023
I innocently ordered a dress online with this company in the normal US size 12. First it took a long time to arrive. Then when I tried it on, it was so small it wouldn't even fit over my hips. So I went online to fill out the return slip and they denied it - said it was "made to order" and it was a final sale. NOWHERE DID IT SAY THIS IN THE ORIGINAL ORDER. COMPLETE RIP OFF. It's a Chinese company based in Beijing so you have no recourse. I just lost $140. DO NOT USE THIS COMPANY.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28428692 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 18, 2023
LED letter a was sure a hit. It changes color and looks great in the dark room. The size was just right and you can clip it to the wall with small nails or srears. The remote works just fine and you don't need a manual.
Reviewed March 16, 2023
I have found that everything that I have ordered from this company, has been very good quality and is at a very good price. I would highly recommend to anyone that they should consider checking out the website. Thanks again and keep up doing a great job
Reviewed March 16, 2023
I ordered the shirts to go with me on vacation to South America. These are a nice tropic weight button up shirt. I got several comments on how nice and comfortable they looked. These shirts are true to size and actually might be a little bit larger than other shirts, I have ordered. But I was looking for a loose fitting casual shirt. They were easy to pack and I couldn’t be happier with my purchase.
Reviewed March 16, 2023
Your products are beautiful, however, the sizes and measurements were not always correct. After deciding that I cannot wear the items I purchased I contacted you and you provided incentives to help me. Thank you for your prompt responses and excellent customer service!!
Reviewed March 16, 2023
I received a few orders and never had a problem until the last order. One of the shirts had the screening on backwards and the other had screening that was blurry. Customer service handled it to my satisfaction. As they said it would take a long time to send them back.
Reviewed March 16, 2023
I received 2 items which were damaged in transit. I reported the damaged goods as soon as unpacked and looked at the items. Customer service replied within hours and offered to send replacements. I was sent information regarding processing and packing. When the package was shipped I was sent the tracking number for the package. Great fast service. Thanks.
Reviewed March 16, 2023
Fast delivery. Easy to shop for items priced right for item. Shipping on the other hand is not great. Sizes are accurate, Selections are great. What better than shopping online instead of wasting time and money in store searching for that perfect item.
Reviewed March 16, 2023
Great service. Excellent choice of items. Surprisingly the quality and variety of products has prompted strangers coming up to me asking where did I purchase these items. One lady actually came up to touch the fabric while commenting that the product looked like leather. Definitely a good choice.
Reviewed March 16, 2023
I received my clothing in a timely manner. I did have a couple of issues with the size of a few tops but customer service gave me a fair solution to my issue. I will definitely order from them again. Some of the material the tops are made of were good, but some were really great and felt awesome on.
Reviewed March 15, 2023
The Sweater is beautiful, very warm, pretty design all at a great price. The sweater looks like a hand knitted sweater. I would definitely recommend it my friends. The quality is excellent and it looks great on. I get many compliments.
Reviewed March 15, 2023
A few weeks ago, I saw very nice items and decided to take a chance keeping in mind I may not receive the order. I received the package and I am very satisfied. I have other orders on its way. Good quality, be careful on the size reference when ordering.
Reviewed March 15, 2023
Have ordered several dresses and the quality, timeliness of delivery and customer service has been great. Also ordered men's wear which was perfect fit and great quality. Awaiting a suit which was such a great price! Definitely will order again!
Reviewed March 15, 2023
Dance shoes & clutch bag shoe great. But the clutch bag is precious and I Love it. I’ve ordered before from Light in the Box and always had good results. I have an order pending right now and waiting for it to arrive and I know I will be pleased.
Reviewed March 15, 2023
LightInTheBox has some Great Prices on Items. Especially during Clearance, I purchased plenty of Great looking shirt for Women and Men for like $1.50. Summer Dresses for $7.00. Delivery is a little slow, but it's ok. Overall it's a Good place to shop for clothes. I recommend it!!
Reviewed March 15, 2023
I did not find the website easy to navigate but I wanted to try Light in the Box from Facebook advertising. The order was not that great, the items felt cheap overall and one item, I received the wrong color. The offer to keep the items for a 10% credit was insulting. The process for completing a return was confusing. I believe it is in a process or approval stage, I have no idea. It is too difficult to understand so I will wait. I don't know if I would ever order again. Shein is much better and easier.
Reviewed March 15, 2023
I have purchased some great products from Light In the Box and will continue to do so! The quality is decent and sizing is fairly accurate. The shipping time isn’t too bad either! I would definitely recommend this site! I already have recommended it!
Reviewed March 15, 2023
Men’s Retro Vintage Medieval Steampunk Tailcoat, Size Large, Black Velveteen, silver buttons. For Masquerade purposes, or costume party or event wear. Large variety of sizes available, and the size chart is fairly accurate as well. Satin-like lining on the inside too.
Reviewed March 15, 2023
I received my jacket quite fast, the size was perfect. It is very warm and made of what seems to be quality materials. I am very happy with this purchase. The only downfall I've experienced is the hoops you have to jump through to do a refund. Also I find the size ranges are all over the place.
Reviewed March 15, 2023
Overall I’m very happy with the service, The products are worth the price, sometimes sizes are a bit tricky. Whenever I do have an issue the customer care responds quickly. I would definitely recommend it to friends. And flash sales are great
Reviewed March 15, 2023
Good quality for the items purchased. Size was pretty much true. Order 2 swimsuits, ordered up one size and the top is snug and bottoms a little on the big side. Only downfall, delivery was 3 weeks. Overall satisfied and will order again.
Reviewed March 15, 2023
Ordered and received a men's electric hair trimmer. The item was received in a timely manner. Missing from the item was the USB power cord, which was a major feature my ordering it. The item was low priced and the cost of returning it was not cost effective. I was told to keep the item and I would received a 10% credit but I would have preferred to receive a full refund as I am trashing the trimmer.
Reviewed March 15, 2023
Compared to other orders from other companies, this large order arrived faster and in great condition, although the box was badly damaged. I love the clothing, all in the right size for me and lovely bright colors, well made. I am a little concerned about how these fabrics will launder, even on "delicate". On top of all this, the prices of their clothes is amazingly affordable. I am very happy with my purchase. I recommend buying here.
Reviewed March 15, 2023
I found this website about 3 weeks ago and at first I was a bit hesitant to make my first order. However, after seeing the selection, I finally ordered shoes and a vest. I was in informed about every step of the way until the package arrived! I was shocked in regards to the shipping, delivery and quality of both items. I will continue shopping here 100%.
Reviewed March 15, 2023
The quality of the goods is very good. I mostly shop the flash sales. My child loves the hoodies and tshirts. Now that there is an option for discounted shipping, this is my go to store for many things. A great place to buy presents that appear more than they costed!
Reviewed March 14, 2023
I ordered a standard size wedding dress (size 10) as I had read in the reviews, from other buyers, that the dresses tend to run small. I specifically did not order a "made to order" dress, but when I attempted to exchange for a smaller size (within a few days of receiving the dress) I was told that ALL wedding dresses are considered "made to order" even if you order a standard size in their sizing chart and no exchanges will be allowed. What is that? I was offered $20 refund on a $119 dollar dress. An insult. I certainly didn't see this in the exchange policy I reviewed prior to purchase. I'm not sure how they expect to have repeat customers with that type of policy.
All I wanted to do was exchange for a smaller size. I would have even paid a restocking fee, but no it is clear they do not want the item back once it has shipped. They asked for photos showing how it didn't fit. Why? I ordered a dress that was a standard size, I didn't ask for it to be special ordered to specific measurements so why would I send you photos of me in a bodice that didn't fit perfectly? I'm not sharing those photos with you. I will never do business with you again. Also important to note that this dress was stuffed, and I mean stuffed, into a box that was too small. Not handled with care. I can only imagine if I had returned a dress in that manner the complaints I would receive. Do not do business with this company.
Reviewed March 13, 2023
Lightinthebox is a place I like to shop a lot. Their clothes are awesome and They have great prices too. I really love everything I've bought from them and I've bought a lot. It takes a little longer to get your order, but I Don't mind. They are a good company to do business with. I would recommend them to anyone. If you do have any issues their customer service responds quickly. In my opinion they are a great place to shop.
Reviewed March 9, 2023
The draw of Lightinthebox is that they have products with styles I don't know where to find anywhere else. The price is too much after shipping costs. I'm suspicious of the validity of the reviews that say the shipping was fast. Mine took almost two months. Of the twelve items (pants and shirts) I ordered I got to use eight, but I like them a lot. Two of them were too big because the size I was sent a size bigger than I ordered. Two others were just too big even though I got the size I ordered. The good ones are not such a quality that I expect them to last more than a year but I am fine with that. I was even about to order again based on my learning experience. But then the expensive order total made it not seem worth it when I assume I might only get four items that fit right. I would love a local outlet where I could try the clothing on, and at least verify I get what I pay for.
Reviewed March 9, 2023
The shoes I'd ordered are too large for me, so I attempted to exchange them for a smaller size. Unfortunately, I was informed that due to them not having return labels I would need to go to USPS and pay between $10.00-$40.00 to ship them back. Upon writing the company back, complaining about this process, I've been informed they "must follow their policy." $40.00 is close to the cost of the shoes, so I'm donating them to someone in need. Having said this, I will never do business with this company again and suggest staying away from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28360938 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 9, 2023
I ordered a gold evening gown based on the picture. It looked light, soft & flowing. Just what I was looking for. When it arrived, it was heavy & cheap looking. So different from the photo. The material was thick underneath the chiffon. The chiffon did not flow or cascade at all as in the photo. The beadwork was cheap. Overall, very cheaply done. I cannot wear it. Forget about returning it though. The bottom line of the supposedly 3 different return options they give you is all you get at the most is 50% credit back for another purchase. No full refund back to you. You’re out of luck. I learned my lesson. Think twice before you buy. The photo is deceiving. Buyer beware!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28360814 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 9, 2023
The LightInTheBox.com ad told me that I couldn't buy the shirts unless I downloaded the app, so I did that. It was disconcerting because I didn't hear anything. And I didn't get an email that said, "We got your order, and it'll come in a certain amount of time." I found a contact email and sent a note saying I haven't heard anything. It was shortly thereafter that I got an email that said, "We shipped your order and it'll be there in a couple of days." It wasn't a horrendous amount of time, but I had to reach out to find out about it. But so far, it was good.
Reviewed March 8, 2023
At first, I was wondering if LightInTheBox was even real because it was on Facebook. But I thought I'd get the app and that would probably ensure that it was true. I liked shopping on it pretty good. They got some pretty good stuff on there and reasonable prices. But I was sort of skeptical until my dress came. I love the dress and it was delivered pretty quick. I could keep up with it, too. They kept the tracking updated pretty good so I knew where it was at. I'm highly satisfied.
Reviewed March 8, 2023
Love this site! Everything I bought from them has come as ordered. I'm addicted to LightInTheBox. Have recommended this site to many friends. Would love to see more jewelry on this site along t-shirts for women. Have bought multiple items from this site. Would love to see more items on this site.
Reviewed March 8, 2023
I am quite happy with the quality of the material, the stitching, and the beauty of the artwork/designs on the products. The material is fairly soft and slightly stretchy. The colours do not run or fade in a cool wash. The price is perfect. I used the regular delivery and found it very slow on my second, larger (4-pc) order. The bust area fits well according to the size chart. If a woman has larger upper arms, I would recommend staying with short sleeved items as the sleeves fit slim (but not tight). I have already recommended this company to friends and family and will be ordering more products for myself.
Reviewed March 8, 2023
What a waste of money. 1 wig was either worn or damaged. 2 wigs were completely different than the one I ordered. So basically I paid $147 for 2 wigs because the others were garbage. You wouldn’t refund me the full amount for the ones that were wrong even though it was completely your fault. Terrible customer service. Just push me to buy more.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28360746 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 8, 2023
I have been pleased with each order I have made. I have even ordered gifts for others who have greatly admired what I have chosen for myself. I will continue to use this company with complete confidence and enjoyment for years to come.
Reviewed March 8, 2023
They refused my requested return stating that it was a ”made to order” item. This is very UNCLEAR in the item description which looks like you have the option of having the dress specifically tailored. Nowhere does it state that the item is non refundable or a “special” order. The item description should CLEARLY state NON REFUNDABLE.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28360688 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 8, 2023
I am really impressed with everything I have received from LightInTheBox. Not premium quality, of course; but better than expected for the price. I am a repeat customer, and have just recently started venturing into products outside of men's clothes. My only complaint is the graphics on some of the shirts are enlarged to the point they are blurry on size XXL. Everything else has been great!
Reviewed March 7, 2023
The clothes and designs I purchased from Lightinthebox are different from what you see on other websites. Their prices is awesome. So far, so good. I can't complain on the deliveries or the order. They come at the right rate. I tell others about Lightinthebox all the time. They need to download the app as soon as possible. They got the best quality as far as the clothes and the products that they offer for a great price.
Reviewed March 7, 2023
My most recent purchase was a pair of leggings, a shirt, and a necklace. The necklace broke when I wore it but with the shirt and the pants, the quality of the material was pretty nice. Although, the elastic around the waistband of the pants wasn't sewn together completely. When I went to put them on, it just snapped and I had to cut a little hole in it and sew it together myself. But other than that, they're very comfortable. Also, it didn't take too long for me to get them and it's good quality for the price.
Reviewed March 7, 2023
The neck massager came as described and it works great. It is very comforting and relaxes the neck muscles. The ability to control the massage level is great for different neck issues. I would recommend this for anyone dealing with neck pain or stress.
Reviewed March 7, 2023
BOY, was I soring disappointed when I learned the dresses were IMPOSSIBLE to return. The fit was off on two of my choices and the third was just horribly made and falling apart when I got it. I attempted to read the 12 page instructions to return which included many measurements needed and pictures to document for a full refund.
The other choice was a store coupon at 40% of my order but after experiencing what I just had experienced with Light In The Box the last thing I wanted to do was place another order! The last option was expecting a 20% refund of the original amount I paid. After spending at least an hour with a measuring tape and my phone, I GAVE UP! As I mentioned I'm a working mom and have a very tight schedule and this option took the time I didn't have. My only option was to try and recover ANY OF THE COST I had spent. I chose this option out of sheer frustration and disappointment!
I looked for a phone number on your website and my receipt with nothing found. How I wished I had 'read the small print' before placing this order! Lighinthebox.com you should be ashamed of yourself! I will be telling my friends and alerting customers who I guarantee will act just as I did and will be out of hard earned cash just like me. Shame on you and shame on me! This company relies on customers not reading the return guidelines to make a profit. How sad! I'm guessing the majority of reviews are fake too. Customer beware!Sincerely, Amy **
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28342652 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 7, 2023
I love the clothes I get from LITB. The only downfall is the wait time (order to home). Sometimes 30 days! I know....overseas, chain supply.... Despite that, the price and diversity is great. The communication (order-customer) has been getting better.
Reviewed March 7, 2023
I have ordered many items from LightInTheBox.com. Delivery takes about 2+ weeks so not very quick if you are wanting the item soon. BUT everything I have ordered has been exactly what is shows on the site. I have ordered coats, hoodies, and shirts. The sizing is a little roomy, not on the small side. So you can feel good about the sizing. The quality of what all I have ordered has also been great. Overall very pleased with this site. Tonya
Reviewed March 7, 2023
I ordered this 3 weeks ago, I just got text that it left the warehouse, lights biggest problem is their extremely slow shipping. There is so much competition now, if you want to stand out from everybody else, you have to devote all your resources to speed up shipping.
Reviewed March 7, 2023
I had ordered two plastic zippered garment bags and one of the bags was faulty. The zipper zipped off the zipper track because there was no closing at the top of the bag to prevent this from happening. I contacted the company and they replaced the bag that works properly.
Reviewed March 7, 2023
All items purchased seem to be sewn well. I was not a fan of some of the material used in the products. Items also do not accommodate my large breasts (cup size) well. One item in particular was very short (mid-thigh) which struck me very weird considering the style and size.
Reviewed March 7, 2023
I got three wigs from LightInTheBox. The price wasn't bad. But you get what you pay for. When I took one out of the box, the hair was falling all out of it. The other one was longer than I thought it was, but that may have been my misperception in looking at the picture. But the quality just wasn't that good. There was a gap in the wig. When you put it on your head, you could see the pieces underneath. I wasn't that thrilled with the quality of the wigs, and I wouldn't order that again from them. I wish they would also make it easier to return stuff because when you try to return it, they wanna offer you all of these other incentives and it was just too much of a hassle for me, so I just ended up keeping them. The wig that had the hair falling all out just ended up in the garbage.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28342524 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 7, 2023
I can’t say anything but good things about this site and everything I have purchased in here. The quality is amazing compared to competing sites and the shipping is fast. I’ve been able to change my wardrobe style for less money than going shopping at my nearest mall.
Reviewed March 7, 2023
Everything was made of good quality materials. One tee shirt was slightly tight but was probably because of the stretchy fabric. Would order again and already have! Would recommend that you check material and order a bit bigger size for a more comfortable fit.
Reviewed March 6, 2023
Ordered several pieces of items and shoes from Light in the Box, very happy overall with the quality, fit, machine washable, true to size. Prompt shipping! Really happy with my purchase and will shop again with Light in the Box.. have recommended to my friends and family.
Reviewed March 4, 2023
All clothes from LITB that I have received to-date (nine items) has met my expectations and received as displayed and described on the LITB site. I had one item damaged through shipment, and LITB responsibly and rapidly resolved by crediting my account fully. LITB is my go-to clothing store for comfortable lounge and casual wear.
Reviewed March 3, 2023
Love the jacket. Not too heavy but has a nice heavy lining. Husband loves the buffalos that are on the jacket. That and the colors of the jacket is why he wanted that jacket. It looks really good with his cowboy boots.
Reviewed March 2, 2023
The two evening dresses we received, came to us and we tried them on, and my daughter and I couldn't believe they were what we were expecting. They fit beautifully! We are always happy with any of our orders from Lightinthebox. Thank you so much!
Reviewed March 2, 2023
The product was inexpensive and it came reasonably quickly. That's where the good news ends. I ordered a 3xl size shirt but the short was 2-3 sizes smaller. I went on their website and did returns, yes they do take returns but it has to go via USPS to China and I bear the $20-40 estimated cost. They offered a 10% discount on my next order which will be never, so...caveat emptor.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28307618 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 1, 2023
Quality of what was ordered for the first time is very good...and accurate measurements. Only downside is shipping costs and delay in receiving which is 2 to 3 weeks... So forget impulse buying - you have to wait too long to receive.
Reviewed March 1, 2023
The dress arrived quicker than expected. It’s absolutely gorgeous and the quality is better than expected. I will need to have the dress hemmed - which I was anticipating. I ordered the champagne color - it’s a little cooler undertone than expected but still pretty.
Reviewed Feb. 28, 2023
I've found this hat to be very warm in winter winds. Keeps the wind off your face, and the peak keeps the sun out of your eyes. The lining is very soft and the length keeps your neck warm too. The outside layer seems to be well made.
Reviewed Feb. 28, 2023
I ordered two tops with pics of cats on them. They are very cute and pretty. I just thought to get them would take a shorter time. But coming Canada was sufficient time. The shirts wash good and are really cute; I do like them both. I thought the prices were excellent. Thank you, Jeanne **.
Reviewed Feb. 28, 2023
The clothing outlet in the box is amazingly affordable and beautiful. I got some awesome clothes and some awesome boots, and I am very happy with my purchases. The only thing I would caution about is to make sure you check the size chart on each individual item that you are purchasing. Sizing does run differently on different items.
Reviewed Feb. 28, 2023
So the items are actually very nice. Which is surprising. But the whole website is a game. So if you want to return the item, you can’t return it in the United States. You have to ship it back to China. At your expense. They offer you credits to use at the store sometime but then there’s minimum’s on it suddenly, which they leave out. There’s just lots of little fine print moments. And the customer service is basically all automated so you don’t actually ever get a response to your questions.
Reviewed Feb. 28, 2023
I have purchased goods especially dress hats twice now and love the quality of the products, shipping efficiency and of course…the price!! LightInTheBox has not disappointed and I definitely recommend them for a variety of products. I was initially skeptical about the website. I gave them a try and as they say, all is history.
Reviewed Feb. 28, 2023
I purchased 2 dresses for an upcoming trip and am looking forward to wearing them in the heat. They are both light and very comfortable and was very pleased as to how they came so quickly. I enjoy shopping with LightInTheBox.
Reviewed Feb. 28, 2023
That order number was given to me on the pajamas. That's the only ones I had problems with. I ordered quite a bit since then. I just wished you guys had extra small. I'm a small woman. I really need extra small. Thank you.
Reviewed Feb. 28, 2023
Love the shirts I ordered, the price was great. Sizes are different and When I ordered the wrong size shirts they were very accommodating in changing the order. The tracking was updated every day and I received the order in a month's time which was fine.
Reviewed Feb. 28, 2023
This being my 1st order, I tried not having expectations. But, overall I was very satisfied with my experience. There were many options, prices were affordable and even the delivery/customer service was great! Nothing better than getting your order delivered sooner than expected. Maybe the only thing that could be better is if the products you ordered were actually as depicted. Quality was definitely good and I would shop again with this company! Thank you!!
Reviewed Feb. 28, 2023
The service was fantastic. The produce was Good. The sizes seem to run a little small and the drawstring is very short. If you have pants that are 36 to 38 size then the drawstring should be longer than 42 and it wasn't. The pictures when ordering show long drawstrings but that isn't close to what arrived. I would have entered my order Number but it wasn't on any email received of the last six.
Reviewed Feb. 28, 2023
The hoodie I ordered is very warm, and fit perfectly, as I am an XXL. It was offered at a very reasonable price. I am very happy with it. I will be ordering more products from this company for sure. Very cool.
Reviewed Feb. 24, 2023
I don't really regret trying LightInTheBox and second time after my first disappointment on size of the clothes. But this order amazing. I got great satisfaction on the quality and price of the clothes bought. I would definitely recommend LightInTheBox to you.
Reviewed Feb. 24, 2023
I am wondering if Noracora and LightInTheBox are affiliated. The quality of the clothing is extremely poor, the items do NOT match what is on the site - you can tell it is a horrid knock off, and when stating this over and over again, was ONLY given PARTIAL refund on my account in the form of purchase discount! And extremely slow shipping! 2 months?? Would NOT recommend. even at the low prices, it's still shocking just how bad the quality is! DO NOT TRUST THE PICTURES... Especially foot wear!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed Feb. 23, 2023
I was surfing and I found LightInTheBox. I notice they have some nice items so I decided to check more in to them and the prices seems fair. So I found a shirt I liked but didn't know their size should be the same so I order a ***large. It was fast delivery and when I open package up it look just like it was on their site and fit just like my other shirts. Very happy.
Reviewed Feb. 23, 2023
Very hard to use my reward and/or points towards new purchases. Would like the association to let us use point/rewards towards merchandise. To be collecting points and not be able to use is a very disappointing issue. Yours kindly, Thomas. It would be kind of your association let us use accumulated to also do purchase not only for shipping. Do us all a favor. Look into it and make things work for the customer.
This is Megha, supervisor of customer service, Lightinthebox.
Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
You can find the Rewards in your Personal Center : My Rewards & Credit
If you want to spend the rewards on your next purchase, please check the box of "Use your Rewards and Credit balance" at checkout page. You may refer to the following link to find where to check the "Use your Rewards and Credit balance"
https://www.lightinthebox.com/knowledge-base/?page_key=use-rewards-coupon-PC&prm=1.34.146.0
Your kindly understanding and cooperation are highly appreciated.
SincerelyMegha
LightInTheBox Customer Service
Reviewed Feb. 22, 2023
From beginning to end everything was simple and easy to do. It first said one date then it took a second week after everything was put together to ship out but it's ok. It arrived si quickly that was forgotten. All in all it was a great experiencie and would recomend. Lowering the limit For Free shipping would be excellent.
Reviewed Feb. 21, 2023
I ordered 3 different skirts on a credit I had from a previous return, when I also received good customer service. Shipping took a while but I am very pleased with my orders. The skirts are good quality. I love the colors and the fit.
Updated review: Feb. 24, 2023
When I expressed my concern to the company, they refunded my amount and resolved the issue very quickly and satisfactorily. Customer Service for this company is great! They respond quickly and they try hard to resolve any issues. Shopping with them has been a good experience!
Original Review: Feb. 21, 2023
The clothing items I bought did not fit. To return them, I would have had to mail them back to China which costs AT LEAST three times the amount of the purchase. I was offered a discount, but still had to pay for items I cannot wear. This prevents me from making any future purchases. There should be a United States address set up to accept returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28243300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 21, 2023
The items that I have received from your company has been totally fabulous and amazing. I love, love, love them. I will definitely be ordering more items. The items I have received so far are so unique and awesome. Thanks again for distributing the products that are readily available. Have a fantabulous evening
Reviewed Feb. 21, 2023
Overall I am satisfied with my shopping experience. It was a bit frustrating in the beginning. The apparel seems to come in a size or two smaller than regular U.S. sizes. I ordered a bunch of stuff in my normal size, when it arrived, most if not everything was too small. It costs more to return the merchandise than what the merchandise costs to buy. This was very frustrating. I ended up getting stuck with those and I don’t believe the discounts to reimburse you are very good at all.
I kind of felt ripped off but I guess I should have read the reviews about the sizes running small. Since then I have ordered larger sizes and have been very happy with the merchandise and the price I paid for them. I think I have received pretty good quality products. I do have to say most of the product is good quality but it seems that the zippers on all the apparel are very poor quality. I don’t expect the zippers to last very long but only time will tell. I did have a problem with one zipper already and have only wore the garment twice.
Reviewed Feb. 21, 2023
I have ordered a number of items. They were exactly what I expected, priced well and delivered with efficiency. The quality is good. Will continue to use this site for purchasing goods. The new offer a wide selection of goods at some of the lowest prices found.
Reviewed Feb. 21, 2023
I would not recommend buying from this company unless you are 100% sure of what size/fit you're getting. I got a cycling kit as a gift for Christmas, but needed to try a different size. I ordered the Small, and was told by a customer service rep that I could still return the gift after the Small arrived (even though it was taking weeks for the small to get here).
Not only did shipping take forever, but I was told that initiating a return would be almost as much as the item itself and the best they could do would be offering 50% refund on the item. I'm very upset by this because I tried to stay ahead of this issue. I will never order from them again as I feel I cannot trust their sizing/shipping process, and their return process is horrible.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28229525 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 21, 2023
I love these! I’ve been looking for blue boots for forever and I thought I would just go for it with these. They are such a beautiful color and are even cuter in person! Price is good, shipping was pretty fast, take the leap!
Reviewed Feb. 21, 2023
I just wanted to say that the items that I purchased from LightInTheBox have always been high quality and perfect for me. I love the variety of patterns and the way they fit. Sometimes it takes a while to receive the product but in the long run it's well worth the wait. I will continue to look for additional clothing items when I need/want something new.
Reviewed Feb. 21, 2023
The off-white jacket I ordered exceeded my expectation. It was the right fit and the right color. The material was very good. I highly recommend it. The size guidelines are accurate these days; unlike the earlier days when you had to order a size bigger.
Reviewed Feb. 21, 2023
I ordered 10 different items. First time customer. The pricing is great, with some really good buys. For the price of each item, I was pleased with the quality. There were loose threads left hanging on the clothing items, but truthfully, that is to be expected on most clothing items. Even the things I sew at home have some threads that I missed trimming or loose ones I didn't see to pick off. The food chopper is great. Recommend for anyone who does much food prep. The crossbody purse left a little to be desired because the flap for the phone section was sewn on a little off center and the logo printed on it was very cheap looking. I also ordered 3 necklaces. They are beautiful. However, 1 had a broken chain that is easily fixed if you can work with tiny chains. I contacted LightInTheBox and they gave me a credit for a future order right away. The shipping was pretty much what I expected with the way the mail is running these days.
One thing I wasn't thrilled with at all was the shipping package. I think that is how the chain on the necklace was broken. Everything was shoved into one of those plastic bags and very offhandedly sealed close. Not good. I believe the order should have been put in a box. It really looked like it had been through some trying times. It also felt really dirty, like it had been rolled around in a dirt pile. Other than that, I was pleased with what I ordered. Oh, one more thing. Everything was made in China, normally I prefer to buy American, but I didn't know where the stuff was made, oh well. My problem with buying any clothing from China, the sizing stinks compared to American sizes. I've lost a lot of weight and was thrilled to not wear a tent size anymore, but the size I ended up ordering because of the size difference was a 5X. I was praying everything would fit. Thank God I took a real good look at the size chart before I placed my order or there would have been a lot of returns.
Reviewed Feb. 20, 2023
-Shirts I mentioned in my review that I followed the sizing chart and they both are way too small. Waste of money. Also I mainly placed this order to get the 3X shirt that was cancelled for a 2nd round.. Hmmmm. Disappointed when you don't receive the one item that you wanted the most and it gets cancelled a 2nd time by your company, the first time in a XXL the second time ***L.
Reviewed Feb. 20, 2023
I wish I had paid attention to the reviews beforehand. I agree, the clothes are poorly designed and made. Very low quality. I ordered a large because I am tall. They sent me a size 4 that was labelled "large" on the package. The coat was supposed to be lined. One coat was but the other was not. Very cheap and low quality. I sent them immediately as a donation to charity. Very disappointed and dissatisfied. Will never order from them again. And it took a very long time to receive them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28216581 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 20, 2023
I've made two separate orders from them - they take 5-6 weeks to arrive. I suspect the product is not made in China until the order is made & paid. The first one went to a friend and it fit. The next order was two nice shirts for my wife that are both two large. Their process for accepting a return, with me paying for the shipping to China, is absurd. They want me to take photos of my wife with the shirt on holding a measuring tape to prove the shirt is or is not within THEIR measuring guidelines. I am going to give the shirts to someone that can use them. I won't make the mistake of ordering from them again. Date of experience: February 14, 2023.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28201592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 19, 2023
Their website is easy to use. However, they can lower their prices some more.
Reviewed Feb. 18, 2023
I bought T-shirts and the sizes were a little bit smaller but the ones who got them were happy with them. Right now, I got two things I got to send back. One didn't come with the plug-in and the other didn't work. LightInTheBox is a good place to buy at reasonable prices and I've already referred two people to it already.
Reviewed Feb. 17, 2023
I made 2 separate purchases a day apart, one dress had a Large tag, but the bag and my order was XL. The 2nd order was way too small and I ordered 2 sizes bigger. Shipping cost $25. Out the order and $.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28201915 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 16, 2023
I purchased a men's sweater. The pictures looked great however the weave was very thin. The back was not like the front as it was a cheap plain fabric. Very disappointed. My own sweaters have the same weave all the way around so I expected the same. The pictures did not show the back. Overall the sweater was very lightweight. The pictures appeared to be a much heavier weave.
Reviewed Feb. 16, 2023
I never received my product or my refund. I just want my money. I will never order anything from this place or company whatever it is, you can never talk to anyone live. I don't see how people could just take your money like this doing these hard times. Horrible Business!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28201941 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 14, 2023
I have placed nearly 25 orders with LightintheBox.com over the past 6 months. The products range from fair to wonderful with the majority being good. There are a couple of items that I would have exchanged if not for a cumbersome and lengthy return process. Two items went right into the trash. But by and large, the products are good. That said, the shipping takes way too long. In today's world of instant technology, overnight shipping from the likes of Amazon and more, it is simply no longer acceptable to take 4-6 weeks for items to arrive.
Reviewed Feb. 14, 2023
XL was perfect for my size 18 and it looks awesome! Hard to find my type, small bust wide belly -Love it. I would recommend this pretty top and I will get more in different colors -hopefully they will fit the same as well!
Reviewed Feb. 14, 2023
I felt that the quality, picture shown and description were misleading in telling about the quality of the item. However, for the price given it was acceptable. Sizing may also be a factor where the clothing runs too short in the body.
Reviewed Feb. 14, 2023
The descriptions were not accurate and many products were not working. When buying jacket that needed batteries you didn’t inform us the sizes were not accurate. The gloves were too small. The phone and watch for recharging didn’t fit and wasn’t able to charge? The light didn’t work and I couldn’t use.
Reviewed Feb. 14, 2023
Beautiful color, fits nicely, cannot wait to wear. This and the swimsuit my first purchases but not my last. My husband loved the color. The swimsuit was great, higher back, good support for my large bosom, will probably buy more
Reviewed Feb. 14, 2023
The Grinch bedspread that I ordered was wonderful. It completed my bedroom look. The young children in my family just loved it. I would buy another one and recommend it to everyone. The bedspread looked exactly it did on the web page.
Reviewed Feb. 14, 2023
Shirt with print on front. Print says "That's what I do. I smoke meat. And I do things." NOTE: This shirt has NOT BEEN DELIVERED AS PROMISED. The first women's shirt was delivered on time. I am very disappointed in Light in the Box company and will no longer order anything from this company. I will be sure to let people I know of this event. It's too bad this has had to happen.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28201556 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 14, 2023
The t-shirt is really nice. Was not expecting that nylon material but love it. The hoodie the dinosaurs are not quite clear on it. Look a bit like a shadow. Thought the material would be thicker but like it anyway. Would order from you again. Will recommend to my family and friends.
Reviewed Feb. 14, 2023
I specifically picked only items that were listed as cotton, not even a cotton/poly blend. I only wear cotton. I received the items I ordered, and half of them are polyester. I'm not at all happy. I won't be ordering from Lightinthebox again because I can't count on receiving what the description says.
Dear customer
Thank you for your review, this is Pinni, the supervisor from lightinthebox.com. I would like to help.As i can see the items you purchased are all in cotton. Will you please advise me why would you tell it is not cotton material?
is the label shows different maertail?
I am looking forward to your reply. i will try the best to sort it out.
Reviewed Feb. 13, 2023
Have been ordering dream catchers and other things from here for at least a year and have been pleased with all the orders they have filled for me, still have other recent orders haven't received yet, will continue to order from them.
Reviewed Feb. 12, 2023
This was my first time ordering from LightintheBox.com I found I got a great deal through their app on the shorts I purchase. They offer great deals and discount through points you can build that help with cost of shipping. I would highly recommend lightinthebox.com for all my purchases. I plan to come back next month to purchase more shorts before the summer.
Reviewed Feb. 12, 2023
Did not realize when I put in order, that you must return the item to China, not shipping origin, NYC. Cost to ship is more than the item. After many emails, I was given a reasonable, partial refund without requiring the return. I have donated the item to a charity thrift store where I volunteer, in the hope that the shirt will sell for a few dollars toward the food bank.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28147722 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 11, 2023
I've just placed my 2nd order and so far everything has been great and exactly what I expected. The site is easy to use and prices on the items sold are great. The shipping costs are reasonable. The package is easy to track and arrives within a reasonable amount of time. I have recommended your company to all my friends.
Reviewed Feb. 11, 2023
I placed this order back in January, and haven't received it as of yet, order was paid in full, as all my orders. I have recently contacted customer support and they said give them a couple days to look into this matter and that was the 3rd of February. I still haven't heard anything about my order or anything that's being done about it. I have stopped placing orders with the company until this matter is solved and all my orders are filled. If you can help resolve this matter, it would be highly appreciated,, Thanks.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28138083 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 11, 2023
Is a great website to purchase products on. It takes a while to get here but the quality was good and the fit was correct. Overall I was happy with my purchases and would buy again from this company. I have also recommended it to my friends who live in the area.
Reviewed Feb. 8, 2023
I love my coat and I use it even when I don’t need it cause it’s so comfortable. I also love the print on it. Took a bit to get to me but it was worth it for sure. I also appreciated the updates on when and where.
Reviewed Feb. 8, 2023
The products are really good quality so far I even have an order in the way at the moment but the shippers need to be reminded not to crush everything to fit into packaging. For example, my window film folded to fit box got ruined, crumpled down the middle, see picture.
Reviewed Feb. 8, 2023
THIS COMPANY IS HORRIBLE!!! Read all the reviews anywhere you can find them. EVERY real person that wrote a review has the same issue I had. They sent me complete junk! The items looked NOTHING like I ordered. Literally the worst quality items I have ever received and was just shocked by how they will slap a sticker on anything and send it out. It was just so shocking how awful each item was that I cannot believe they have legit positive feedback from anyone other than fake accounts they make up themselves.
When you try to return they make it impossible by first asking me to take photos which I did and then they said they wanted photos in the original packaging in order to return. Who keep the trashy clear cellophane packaging that Items come in? It was ridiculous and at that point I realized their entire operation is just a scam and us Americans are dumb enough to keep ordering from them! Here are some reviews I just found online from people in the last few weeks just like me. It is shocking the amount of negative reviews! I am so disappointed in myself for allowing myself to be one of the many scammed!!!!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28096616 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 8, 2023
My shorts the button came right off as soon as I got them out of the package. To try them on when I pulled the string. But I loved the color. They were too small and I order a large. I think it was the inside liner that made them too small for me.
Reviewed Feb. 8, 2023
I ordered 3 linen-like casual shirts for my husband. They arrived quickly and I was very happy with the quality. I had read a lot of reviews before placing my order, so I did order a size larger than what he normally wears. I was happy I did as they fit him perfectly! The quality of the material was very good, washed really well and looks so nice on him! I now have 5 more items on order and am awaiting delivery!
Reviewed Feb. 7, 2023
I unfortunately had to return the items in this order. They were just way too small. The other order I had 1 item fit me and the other 2 tops I gave to my sister to wear. They were a little big but she can still wear them. I am not sure how many other items you have that will fit me so not sure if I will reorder in the future. Thank you for being so kind to me. M **
Reviewed Feb. 7, 2023
I didn't get a text saying that LITB didn't send me an email response to my order. I have being buying from you for years but your delivery sucks. There are still some items I have not received. You don't give refunds of items that have not been shipped or you'll send me something. Not good business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28114193 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 7, 2023
Ordered two beautiful long-sleeved shirts and four pair of boxer briefs. All well constructed and well fitting. Fast delivery, fair prices. Excellent packaging. Can't ask for better. This is my third or fourth purchase from these folks. I trust them. Goodo!
Reviewed Feb. 7, 2023
I have been pleased with the products I have received from Light in the Box. The quality is good, especially for the price. It is important to use the size chart for every item because they do vary. The shipping is a bit slower than we have come to expect in today’s instant gratification culture.
Reviewed Feb. 7, 2023
I ordered a set of bracelets twice, the first ones were perfect, I ordered another set... As soon as I got the second set, they fell apart... I loved the set so much that is why I ordered a second one...
Reviewed Feb. 7, 2023
I was very happy with the swimming suits that I ordered. I have a nice supply of jewelry. I am impressed with a variety of products. It is fun to check in daily for free shipping. I usually order a size higher because if it’s always a bit smaller.
Reviewed Feb. 7, 2023
Have had multiple orders. For the prices the quality is decent. Have had a few mishaps and things break/not work correctly but mostly it's good. Have had multiple orders and likely will keep ordering in the future. Including one in my cart now.
Reviewed Feb. 7, 2023
The shirt is great. It reflects my emotions. It was a great formal outfit. I wore it to 40th birthday celebration. It was a Royal Caribbean cruise. The fit was was perfect and the feel of the material was smooth.
Reviewed Feb. 7, 2023
I had a previous order that the items were a little too big, but I can take them in. On this order, the blue and white dress in a 5x, had very small sleeves to where I couldn’t even try the dress on! The black dress was a 6x and was tight! The blue and white polka dot dress fit me. I’m very disappointed with the two that are too small, the clothing you have is very pretty, but doesn’t do any good if you can’t wear it.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28105887 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 6, 2023
It takes time for packages to get here but it is well worth it. Love the quality and colors of the clothing. They stay true to sizes. The bracelets is cute as shown in the pictures. I love the choice of separating them or wearing them altogether.
Reviewed Feb. 6, 2023
Lightinthebox is an online shopping company that I purchase from regularly. They have products that I cannot find here in the states; mainly clothes that I like, specifically graphics, and cotton, large fluffy pants that allow airflow, as well as the same style oriental shirts. That said, they offer a wide range of products. Sometimes shipping is fast, and sometimes slow. It is coming from the other side of the planet. Their customer care dept is above excellent, and they address ALL concerns within 24 hours and side with the customer always. I am more than satisfied with them, and recommend them to anyone who shops online. Their variety of products only grows too. Additionally, they reward loyal customers with raffles and coupons daily. And cash back for reviews whether positive or negative. Check them out, they have cool stuff.
Reviewed Feb. 6, 2023
Updated on 02/07/2023: After speaking with Megha, they had assured me that the problem has been rectified. I really appreciate everything Megha has done. Looking forward to other purchases with the company. Thank You for your help.
Original Review: I ordered coats back in December. There have a lot of complications with the order. The Supervisor asked if I could write another review. As long as they do right by me I will continue to order from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28086789 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed Feb. 6, 2023
Overall, shopping experience was good. Tons of beautiful clothes to choose from. Always taking a change when shopping online, but seller offered several options for clothes I chose to not keep. Many of the clothes I kept and really enjoy and will be wearing on upcoming vacation.
Reviewed Feb. 6, 2023
I really enjoyed this site after paying to be a gold member. Before then the shipping was unreasonable. I had a couple problems with the amount of time it took to receive a package but after talking to customer service I was granted a refund. In fact I would highly rate the customer service team. They were always quick to respond to my needs.
Reviewed Feb. 6, 2023
I love pants with lots of pockets so I was very excited to get them! They were too tight so I strongly suggest ordering up at least one size, I went up 2 sizes! I also bought the coolest little charging center. I can charge my phone, watch and wireless ear buds, at the same time and don't need any cables! My wife has a Pelican phone case that is very thick and she hadn't been able to charge her phone on any wireless charger. Well, this charger actually charges her phone! I have a battery box style case and so charging it remotely didn't work. Now it will charge the phone and the battery case at the same time This is well worth the price and is very user friendly!!!
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com