
LightInTheBox Reviews
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About LightInTheBox
LightInTheBox is a global online retailer based in Singapore known for discounts on a wide variety of clothes, gadgets and home goods. Its website is available in multiple languages, including English, French and Spanish.
- Frequent discounts
- Rewards program
- Large selection
- Strict return conditions
- High shipping costs
LightInTheBox Reviews
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- 4,910,094 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 2, 2023
It was very easy to shop from this app. Everything arrived on time. Everything was as described. I just need to check size chart. Xl in one thing can be very different in another xl. Best to check size chart. Will buy from again.
Reviewed May 2, 2023
Some of the orders have been good. Some not so good. I feel that many of the pictures of products do not reflect the actual product. The material seems to be different in numerous purchases. Example: one romper identified as linen and looked like a thick fabric linen in the photo. In reality, the fabric was VERY thin. Another garment the fabric appeared light, when in fact it was a thick polyester, and did not hang or drape as the photo suggested. Tshirts are good as long as they are printed words. Some of the picture tshirts are blurred images. The dresses purchased are cute for the summer but not made well. These are not expensive garments so you get what you pay for. You can find deals too, other than clothing. I bought some charging cables that were a great buy.
Reviewed May 2, 2023
These clothes are really different and flattering. I appreciate the responsiveness and attention to service from the team. I do hope shipping time will be improved someday. I wait several weeks for most orders. I will continue to be a customer because the wait time is always worth it.
Reviewed May 2, 2023
Great for wider feet! Very lightweight, Velcro did not match the color of the sandal, Velcro was white. Great fit! Still gonna give it a five-star rating, Velcro color is really not that big a deal, to me for wearing around town. I wouldn’t want to wear to a formal or wedding…
Reviewed May 2, 2023
Overall, I have had good experiences with using this app. To make purchases for me and other members of my household. I would recommend this site to anyone. I have gotten lots of well-made products from In the Box. I have gotten only one item out of 1 out of 12 items that was not as the material was see through.
Reviewed May 2, 2023
I tried a small order, not knowing size or quality. I was impressed with quality for price. Don't be in a rush to get your order but I will be ordering again. I normally wear a 12/14 in dresses and ordered XL. They fit nicely and pack even better. I have already had compliments on one I wore yesterday!
Reviewed May 2, 2023
I have ordered a few thing from this company. The prices are awesome! Most of the items I have purchased, I have been very happy with!! There have been a couple times I was very unhappy with what I received. One in particular was a shirt I purchased to wear to my son's wedding. It looked absolutely nothing like what was pictured. I was offered a "partial refund" that could only be used on certain items. I thought that was quite unfair... Other than the few "hiccups", I really do love the site & plan on shopping as long as I can!❤️
Reviewed May 2, 2023
Perfect delivery, nice stuff and really nice price for what you get. Lot of choice of items. Quality of products met the requirements. Rewards points grows up quite rapidly and are easy to use. Shipping cost are good price and easy to follow.
Reviewed May 2, 2023
This dress was shown under casual wear on the website but should have been under formal wear. The dress exceeded my expectations. Very elegant. The gold crochet and applique work on the bodice is very professionally done. The front of the bodice is sheer so expect to wear a strapless bra. I usually wear an extra small but the small size was the best I could get so I expected it to be a little big but it fit like a glove so I'm thinking it runs a little small. :) Good for me. The price was unbeatable and the shipping time was reasonable. Very happy with the purchase. Thank you.
Reviewed May 2, 2023
Short Pants. The size ordered was correct but pants do not fit. Waist of pants is too small. I will ask for exchange to get extra large or 36 inch waist. I like the style and colors. Light in the Box prices and delivery are great.
Reviewed May 2, 2023
All the clothes are great. They are great quality. I love them. They are great colors. I love the bright pink shirt it is so perfect for summer. The white cardigan is light enough to wear in the summer and still be stylish.
Reviewed May 2, 2023
My initial order arrived within 10 days. Being satisfied with the quality of clothing, I ordered 7 more articles of clothing. Only 2 of the seven articles of clothing have been delivered within a 4 week period. Wanted this clothing for vacation but never arrived as yet.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28822394 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed May 2, 2023
This product arrived quickly, and is actually quite beautiful. The material looks and feels luxurious, elevated by a thin glittery stripe throughout the blouse. It is absolutely gorgeous in person. The only downside is that the product runs small in the bustline area! I gave my original order to my daughter and ordered one size up for myself.
Reviewed May 2, 2023
I ordered these items for my family and me and we found the products to be good quality. The shipping and delivery were timely. The vendor provided up-to-date information that was accurate throughout the order/delivery process. I would order again from this website, which I have done numerous times since.
Reviewed May 2, 2023
The process was easy to navigate and use. The App made it easy to track my order throughout the delivery process. When the order arrived it was exactly as described on the website and I would purchase again from this site.
Reviewed May 2, 2023
Everything in this order was just perfect. All clothes fit perfectly and my experience was wonderful. Customer service is outstanding as well. I highly recommend this company and will purchase there again and again. They are reasonably priced and shipping has been quite easy.
Reviewed May 1, 2023
Customer service was good. Most of the order needed to be returned because shoes did not fit. I was satisfied with the look of the items however. This is the reason for only 3 stars. Packaging could be better to prevent shoes from been ill shaped on arrival.
Reviewed May 1, 2023
Some time ago, I purchased two swimsuits from LightintheBox. One fit, one did not. The one that did not fit was not "approved" for return by the company and I was offered a discount. I gave the suit to charity. Stupidly, I purchased a dress from same company. The linen was very cheap and thin, and the dress was too short and tight. It also arrived after I left for a vacation. When I returned and submitted a request to return, I was again told I was not approved for a return but could get a discount on my next purchase. I now have a credit of $.84 on a purchase of $34.27. Now I know, don't buy from LightintheBox unless you don't care about returning. If actually approved for a return, it must be sent back to China, for a postage cost of $10 to $20!! It's not worth doing business with the company. The old saying "Let the buyer beware" applies here.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28809596 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 29, 2023
I ordered items for my wife in early April. They said it would be delivered between April 22 and the 26th. No package and when I go on the site to ask the first drop box does not even work. May be cheap and affordable but they suck at customer service. No chat with a rep, no contact, and no product as of the 30th. Do not order from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803506 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 29, 2023
Shipping took forever, sizes are smaller than any other online place I shop. My daughter wears a size 14 but on your site that equals a 2X, my 13-year-old granddaughter who is very tiny wears a medium women's on your site. I also think it's bogus that all the points we collect from logging in and trading in on coupons are absolutely useless on any sale items.
Reviewed April 29, 2023
Everything’s been great so far. Only thing that I would like and I’m not complaining but I wish the delivery time would be faster but I understand things come from all around the world. But other than that I have no complaints.
Reviewed April 29, 2023
I like the way some of the dresses look on the LightInTheBox website and bought five dresses. However, the quality of the clothing was poor. The fabric was not as it appeared. Some of the cuts were crooked and the sizing was off.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803501 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 29, 2023
I received some items and some I haven't received that were ordered and paid for. LightInTheBox.com stepped back on what was going on with it when I told them their size guides are incorrect. They partially reimbursed me for that. They also gave a $20 credit. Also, I've bought some expensive stuff from them. I originally looked to purchase it on Amazon, but LightInTheBox.com had it for a lesser price. But that came with no instructions. I can't download an app for it. I can't set it up. It doesn't give me any information. I'm very unhappy about this because it's expensive. I am unlikely to continue using LightInTheBox.com once I use the credit.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803486 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 28, 2023
I liked the prices on LightInTheBox. I bought watches, clothes for me, and women’s jewelry. I love the T-shirts I got there. It’s cotton and it’s cool and comfortable. The shipping was a little faster than others online. The only thing is the shipment cost is way too expensive. No matter how much you order, they don't offer you a discount or free shipping.
Reviewed April 28, 2023
Ordered custom shirts in the normal 3x size I take. The fit was more like a men's medium or child's XL. I could barely get the shirt over my upper body. I held your 3x up to the other 3x's I have from other companies that fit perfectly and your 3x is 25% smaller. The 2x's I ordered won't even pull over my head. The response I got from your company was a request for exact measurements of each shirt. What kind of response us that??? I have spent a lot of money with your company and feel I should be made whole in this matter. I realize that as a custom order they cannot be returned. All I am asking is that you redo all of the shirts in the order using 5x T shirts.
There were 2 different custom printing jobs. Redo all the shirts at $6.99 each, debit my account ending in **. If you want to ship the whole order back to me as one package that is fine. I believe it would be fair to absorb the shipping costs within your company. I look forward to your prompt resolution. Again, all orders for 2x, 3x shirts re print on 5x shirts. The same holds true for the shirt that showed Outlaw Pro Mod on the front and a blue Corvette cartoon picture on the back. Thank you.
** Will submit pictures of the 3x and 2x shirts as an addendum.. What I have sent is me wearing a 3x shirt purchased from the National Hot Rod Association.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28803480 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 28, 2023
The prices are getting way too high... When I started this online shopping journey I was pleased but now I barely use the app for anything. Prices are too high and you have to pay for shipping....Not with Temu .... I get quality clothes with free shipping for a fraction of the price with Temu. I would recommend you guys revisiting your prices and offer free shipping with a $10 minimum purchase and offer meaningful incentives to your loyal customers or y'all will be shutting down sooner than later. On a positive note all the clothes I've ordered from y'all have been true to size and the quality of the clothes was very good.
Reviewed April 27, 2023
I took a chance and purchased an inexpensive wedding gown along with several fascinators and a couple other dresses from LightInTheBox: I’m thrilled with the gown and fascinators! While the other dresses were ok, they really were not what I was expecting from the company. That said, they were very good with the refund process and overall, I would shop here again!

Updated review: April 29, 2023
I sent a poor review and Megha, the manager got right on it and refunded my money immediately. She emailed me several times and was very quick to make this right. I appreciate this service immensely. The three stars is because I feel this should have been handled this easily months ago. I advise anyone ordering to use their size chart, and read the return policy.
Original Review: April 26, 2023
Size was not only far off of US, but each of the pieces were different. (sleeves vs. top etc.) Returned on their emailed instructions. Waited 7 mos and it came back REFUSED. Horrible Service. Do not trust!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28774399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 26, 2023
Placing my order was fast and easy and at a very reasonable price. It came in perfect condition and in a very reasonable time. The order came within three days of being placed. I will definitely order from this seller again. Thank you.
Reviewed April 26, 2023
I love everything I have received. Beyond what I expected, the quality is good and so are the prices. I have bought all my clothes from you & 1 other outlet. I lost weight after my husband died. Thank God, you came to my aid. I tried to place an order 4-25-2023 & I suddenly have to sign in and give a password? I am 79, short term memory loss. I tried getting a new password but I don't understand this new tablet. I can't have a cellphone, no bars. Live in a "Holler".
Reviewed April 25, 2023
I have only ordered twice and I have not received a full order yet. Something was cancelled on both orders. I like the products I do receive. Colors are exact and fit is good. Shipping is exactly as is stated except for non shipped items. Received a 30% discount. However the products were cancelled.
Reviewed April 25, 2023
These are nice shorts, the material is lightweight, bit coarse but soft. They feel fine wearing commando. Fit was right on. Nice basketball type shorts, not particularly see thru which is what I was looking for. That said, I like the shorts and will wear them out.
Reviewed April 25, 2023
The shirts are very nice and fit. They were what I thought they would be like and the shipping was right on the tracking was accurate and faster than I thought it would be. The white shirt is a little too see through.
Reviewed April 25, 2023
Fascinators I ordered and received were elegant and most certainly attention grabbers. However, the white lace-look one had a broken straw (indention in the middle is broken nearly in half). The straw was not white nor was it positioned upward as indicated in the web photo. It was a natural color and it was bent downward across the white bow which was scratched on one end. (Had to repair w/ nail polish to prevent faux leather bow from peeling any further). The box was extremely smashed in upon receival. The package was most certainly mishandled during shipment. A better packaging method from the vendor can help tremendously for product protection.
Reviewed April 25, 2023
Shipment delivered as promised. I did not get the right size but your company compensated me with a discount to keep the items which I accepted. I will continue to purchase from your company because it was my mistake. I like your website and will continue to buy from you.
Reviewed April 25, 2023
The Mother of the Bride dress is well-tailored, but the bows are absent. Custom support is too complex. I made multiple efforts to address my concern, but to no avail. I feel cheated!!! Hopefully, this is my first and last experience with this company. Nice merchandise, bad customer support. Thanks for contacting me. I have been looking for fabric to match the dress to replace the missing bows.
Reviewed April 25, 2023
Great and happy with the service and shipping was quick. Product was good and I recommend to others to come and buy from this website. And also prices are great and awesome and I’m glad I got the chance use this as an alternative from Amazon.
Reviewed April 25, 2023
Although the shipping does take a random amount of time, I love the unique products available. The prices are extremely low which means I can actually afford them. The clothing is actually big enough for me which is rare because I am really tall and built very large. The only problem I have had so far is getting items that were not what I ordered because there are multiple selections of the same style in different designs. Instead of 3 different designs of the same shirt, I got 3 of the same design of the same shirt I wish I had enough money to order everything I like on the site but my wishlist is over $3500 because they have so many neat things
Reviewed April 25, 2023
The dress I ordered was beautiful but was not exactly as pictured. The inserts that were sewn in the chest area also move around a lot because they are not sewn in well, and this causes them to get crooked and overlap to where you can see them behind the transparent parts of the dress fabric (see attached photo), and it looks bad and makes the dress look much lesser quality. The rest of the dress was gorgeous despite it not being just as pictured.
Reviewed April 25, 2023
A couple of things I ordered were very cheaply made and wanted to send back but did not know how. And a couple did not fit. The process of getting items were good. Your tracking system is good. But the leggings I bought I could not get them on and you could see right through them
Reviewed April 25, 2023
I ordered 3 items. I was satisfied with only one of the three. The blue dress was not as pictured. The colors are nothing like pictured. The size is not correct either. The dress fit tight around the shoulders. The multi-colored dress is also too small. I will have it cut down and wear it as a top. As for the long dress, it is very nice although the color was also not accurate. Color is faded, not lavender as pictured.
Reviewed April 25, 2023
Came across this site and tested the waters. I ordered 2 crowns a dress and gloves for my daughter's Disney World trip. I was pleasantly surprised at the quality of the crowns. They are heavy like Real crowns. The dress was just as pictured and the quality is remarkable. My daughter is SUPER Happy she looks like a princess. I would highly recommend ordering from this site!!!!.
Reviewed April 25, 2023
I ordered a dress for my 8 year old niece for my wedding. The reviews were good. It was the price that made me weary. It was $21. I still ordered it and the dress came and couldn’t believe somebody sold such an amazing item for such a low price. I ordered a second one for my other flower girl and some gloves. It’s were in great condition, packed well and no smell
Reviewed April 25, 2023
I like the quality of the shirts, but I ordered 3 shirts and 5 in two different orders. All were medium in size. Two fit perfect and three were way too big. The two shirts that had made in China fit great the others. I would love to send back as one is regular T-shirt, but the other two have graphic designs on them
Reviewed April 25, 2023
I was skeptical but the clothes are pretty much true to size. Nice quality. I'm a 1XL and these fit pretty well. Do not go by the USA sizes. Read the measurements when clicking on the size... These are more accurate
Reviewed April 25, 2023
The shirts were A great deal. Good fit and very soft material. The price was incredible low and hard to believe they could be sold so cheap and still be profitable. They arrived in a timely fashion just as advertised. Thank you so much.
Reviewed April 25, 2023
I placed an order with Light in the Box, it arrived sooner than expected. I was very pleased with everything in my order. Everything was as described in the app, colors were as shown. I would highly recommend this company! Material is great quality. Sizes were all as described in the size charts.
Reviewed April 25, 2023
Items were priced great. Clothing quality seems decent. Sizes were off a bit, but not horribly or not enough to make me want to return them. Shipping times are significantly slow. Purchase was on March 23 and items arrived on April 11th, almost 3 weeks later.
Reviewed April 25, 2023
I've had both good and bad experiences with this company, good experiences-products I've received that I really like and bad experiences with products being the wrong color and wrong sizes. I really like this company and I'll continue to shop with them as long as I don't keep having bad experiences with them.
Reviewed April 25, 2023
Light in the Box is great! All the items I’ve ordered from there are of high quality and they come on time. I’ve been suprised by the lack of reviews just because the items are actually reliable. Great job Light In The Box!!
Reviewed April 25, 2023
I absolutely love these shirts I got for my husband. The only reason I didn't give 5 stars is because they are a little small. Going by his usual size 2XL this is what I bought. It's a little short and a little tight in the arms. I would highly recommend buying one size larger, which is what I did on the next order lol. Overall I'm very happy with the purchase.
Reviewed April 25, 2023
Great looking shirts... I was leary of buying clothes online so Make sure you order the right size... They may run a little small.. But the material feels great and I get many compliments.. I purchase many shirts and shipping is fast... Thanks again...
Reviewed April 25, 2023
The teeshirt I bought is so soft and comfortable. I plan to buy more. While I usually worry about what size to get with clothing, what I got for great. Swimsuit coverup is better than I envisioned. Jewelry boxes are high quality.
Reviewed April 25, 2023
I have ordered many items and have been satisfied. Especially this item I get many compliments on it. It is well made and fits perfectly. The design is very beautiful. It was delivered promptly. I plan the more from Light In The Box.
Reviewed April 25, 2023
When ordering clothes from here beware of the little words at the bottom “made to order”. You can order a standard size of clothing and it can be labeled “made to order” which means you do not get to return it. They says returns for up to seven days. It was a nightmare trying to get a return. They do not give you shipping labels. They wanted pictures of the outfit on me to show them where it was too big, like I want to go to all that trouble. I want a company that you can have confidence that if you don’t like it or it doesn’t fit you well, you can return for a full refund within a reasonable amount of days. This is not that company!!! This company is not worth the time and hassle.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Updated review: April 26, 2023
Megha has resolved my issue and issued a refund. She was very helpful.
Original Review: April 23, 2023
I ordered 15 items. I am returning 12 of them. I would actually return all 15 however the 3 I kept were all very inexpensive so will use them as pajamas, and they are not pajamas! Some of the materials are very transparent, especially for the pants and shorts. They sent one shirt with short sleeves where the picture shows long sleeves. I can't get an actual refund but have to have the money put on my Lightinthebox account. Why would I ever want to buy anything from them again?
Now let's talk about sizing. You definitely need to use the size chart because every shirt/pants has a different one. Yet, most of the items did not fit even using the charts. The materials are cheap and look nothing like they do in the photos. Don't waste your money. Go to a more reputable retailer, spend a bit more money and get something nice. These are not. I have photos of how sheer the pants/shorts are and of a couple of the shirts, but can't post them. The clothes are nothing like they show in the photos. Buyer beware.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28740371 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 22, 2023
You gotta check the sizing chart carefully before you order pants that you order that would normally be a large. Most of the large are 36. But if you check, some of them would come out at 33 ½ or 34. It varies on the manufacturer’s sizing. Another thing was the dress shirts, you gotta watch the chest size carefully when you order them. Because when I buy clothes here in America, I buy a large shirt. But on some of those, a large is only a 42. The dress shirt seems to run small, so I order an extra large when I buy the dress shirts. Also, it's hard to find out how to return something. LightInTheBox.com sent me one dress shirt that had French cuffs. The only problem is it’s missing a buttonhole on one cuff, so I can't hook my cufflink through. And the shipping takes a little longer than what I'm used to. But everything I've got from LightInTheBox.com has been of decent quality.
Reviewed April 22, 2023
Absolutely Recommend. Easy to navigate website, great products and very decent delivery time. Everything was as it said. I ordered some cotton and linen dresses for my trip and was happy everything fit and arrived on time for my vacation. Would order again.
Reviewed April 22, 2023
I loved the products. They were exactly what I was looking for. The quality appears well made and I love how it will hang on me. I haven't worn or ironed them yet, but I'm excited to see them on. Love your products.
Reviewed April 21, 2023
I really like the site for most things but recently I’ve ordered about 5-10 pairs of shorts that are grossly small based on the size chart. I have a 38” waist (US) and ordered 5x shorts. They barely went over my thighs. I guess in a way they’re too inexpensive to bother returning so I gave them to charity. From the size chart: Size Fit US Size Waist Length Hips (5XL 40 41-41¾ 22½ 48¾).
Reviewed April 21, 2023
I enjoy seeing all the items LightInTheBox has to offer. I’ve order quite a few things and am totally satisfied with them all. True to size, good quality but order shoes specifically by size as they may run small.
Reviewed April 21, 2023
Everything I have ordered from the site I have really liked. Even if the fit ran a little large, it still fit nice. I would recommend the company to shop with. Sometimes the wait is a bit long but it's worth the wait and I like that the products are insured in case something were to go wrong or get lost.
Reviewed April 20, 2023
I was very pleased with the dress. It was just as shown in the picture. The price was unbelievable as it was on sale, this was a first time purchase with LightInTheBox and have already purchased more goods for me and my husband. Notifications and delivery were just what was expected.
Reviewed April 20, 2023
I needed to return an item, however the cost of the return was quite expensive. LightInTheBox compensated me with half refund, and also added funds to my account. I think this was a great gesture for a customer. I will continue to shop with this company.
Reviewed April 20, 2023
I'm a satisfied customer. I'm also a repeat customer. The savings and deals keep me coming back for more. They really add up. Ordering is quick and easy. My wardrobe and my bank account thanks you. I'm ready for summer.
Reviewed April 19, 2023
This was delivered within the time frame I was initially told in the order confirmation. Quality of all 4 items is very good. Sizing was accurate by going by the information provided for each item. Only one of the dresses was a bit bland compared to the picture, but a belt fixed the fit.
Reviewed April 19, 2023
Like many of my orders from Light in the Box. There were a variety of items in my order. In fact this order was delivered in two packages on two different days. The shipping was fast and accurate. The order included a planter grow bag which already has my potato sets planted and waiting for growth and harvesting. A gift for a friend, which I know she will love. Shirts for my husband. And one of the most comfortable pieces of clothing I have ever tried on or owned. In its review I encouraged everyone to own it. In this review I am encouraging everyone to definitely check out Light in the Box! There is something here for everyone. You wouldn’t be disappointed by their selection. Enjoy!
Reviewed April 19, 2023
Package still not shipped, previously ordered items came on time, this may not. Although delays are expected notifications should be given. I really shouldn't have to search my purchases to find out they won't be here in time! Other than that, my last order was perf!
Reviewed April 19, 2023
The Item fit true to size, good quality and the images were exactly as they appears in pictures, ordered another one right after receiving the first one for my dad as a gift. Delivery by LightInTheBox was great with on time and tracking, very happy ordering from these guys.
Reviewed April 19, 2023
I encourage other consumers to give LightInTheBox a try. My only sorta complaint was the added shipping costs per item instead of a flat fee like Amazon. Although, even with the shipping I paid $35.46 for items that otherwise would have easily cost me $50-$60 possibly more. I was pleasantly surprised about quality too. I bought a shirt, that normally would sell for $20, at a discounted rate of $4.49. The quality was good too. Last but not least shipping time was good. I've waited way longer with Amazon orders. I recommend people to try it.
Reviewed April 19, 2023
Ordered customization on outfit and item did not fit. It was too big and boxy, had absolutely no shape or form of a real body shape to it. Requested a refund, had to prove it was shop error (which I did) only to be refunded a partial payment.
Reviewed April 19, 2023
Like your products but do not like your return/exchange policy. We work hard for our money and other company buy for is from China also. They give back full refund and even a prepaid shipping return label. I doubt I will be ordering more from you due to this. Your items DO NOT fit like United States sizing!!!!
Reviewed April 19, 2023
Some items are very poor quality, fabric is very thin. Some pictures do not represent correctly what the items actually look like. Sizes are not true to average sizes - you never know what you’re going to get. Delay in processing- I still do not have my order.
Reviewed April 19, 2023
Fit great- great price but too many added fees and too high shipping fees. It’s a men’s t-shirt that said, “I fix things and know things”- looks great on him and he likes it too. It's dark blue and gold trim, looks nice.
Reviewed April 19, 2023
I ordered Women Formal Party Dress swing dress for myself. It came so fast and really love the dress because it fits well, the length is my exact length, and it has an excellent quality. I am so happy about the dress. I give you all 5 stars. You’re all doing an amazing job. I also love the second dress I ordered for my sis. The Women’s swing knee dress. It fits her so well and she really loves the texture and color. I ordered kids' Girls Dress for my daughter. It’s so beautiful on her. She loves how soft and cool it is on her. Thank you so much for all your good works. We appreciate you all.
Reviewed April 19, 2023
I love this sweater! It is very well made, soft, and surprisingly, at one-size, a very nice fit. I usually have a hard time finding clothes that fit, as I am both very small and petite. The sweater is a lovely Irish green, and there are 4 other color choices. I was so pleased with the sweater, that I ordered another in a tan color. I am even thinking about buying the white and the pink sweaters, as well! I also bought Women's Crop Baggy Black Pants, and I am also pleased with how they fit. They are comfortable and believe it or not ...I don't need to hem them! They are nice to just lounge in, or, to even dress up to go out, or wear to work.
I usually have a hard time with sizing. Many of Light In The Box clothing is too large for me. That has been a complaint for me in the past. The only other complaint I have is that products run out, and a few of my orders have been cancelled after my order went through. That has been frustrating. Other than that, I am pleased with Light In The Box and will continue to buy from the company.
Reviewed April 19, 2023
I have always been satisfied with the items that I have ordered in the past. Currently I'm waiting for another shipment to come in. I did order some leggings that did not look anything like the picture. They were not of good quality and I found myself very disappointed. I was reimbursed for them. Customer service was very good. I currently have a cart full of items that I'm not going to order because I am not willing to pay the shipping fee is outrageous. I do believe it should be standard rate and not $20. Overall I am very satisfied with the service.
Reviewed April 19, 2023
I ordered three shirts and one bundle of socks. The socks came with one of the shirts and two shirts came in single bags each. Which came to three bags and that is missing one. That would be the blue shirt, the one missing.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28713370 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 19, 2023
The prices are great but delivery is a little slow. In the clothing area, their pants and shorts fit great, but in the shirt department they are lacking. They don't run true to size and are cheaply made. I'll try them again and hope it improves.
Reviewed April 19, 2023
I love it! Perfect fit and feels so nice. I picked this dress for my wedding in my backyard this July. My daughters thought this would be the ideal dress to marry their father. You have a great abundance of the most beautiful white dresses that are casual, but will stand out!
Reviewed April 19, 2023
The watch air pump is a great feature. Some features was not compatible with my device. The customer service representative was great in helping with my transaction. I also purchased Bluetooth ear buds which are great. The only issue I have is with the shipping. No options to expedite.
Reviewed April 19, 2023
Quality products, fast shipping, safe, tracking number for products and reliable UPS service. Will definitely be ordering from Lightinthebox again. Thanks. They were safe and good customer service. Will be shopping with them RN and in the future. I would give 5 Star review.
Reviewed April 18, 2023
I purchased 3 dresses in two different sizes. The bigger size did not fit/too tight. The smaller sizes fit. The material was cheap and so was the construction. When I attempted to return just the one item I got no response. You have to use their website to write up a ticket and wait up to 48 hours for a response (never came). There is no customer service number available. The ticket stated I could send the item back to someplace in Asia at my own expense ($10-40). I did pay with Paypal and could file a complaint with them because they back up any purchases made with them. Still waiting another day to see what happens.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28701530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 17, 2023
This coat was on backorder and I had emailed LITB to cancel it. They asked me to please be patient and that it would be worth it to keep the order open. They were not wrong. When I got it, I was so pleasantly surprised at how lightweight, soft and warm that it was! It was truly worth the wait. LightInTheBox has always dealt fairly with me. I have to be sure that I refer to the Size Chart for clothing. Also, it takes almost a month to receive merchandise from them because it's in China. Also because of that, items under $10 are usually not worth returning due to shipping fees to get the package back to them, so I recommend that you place your orders carefully and read all the descriptions carefully.
Reviewed April 16, 2023
I ordered a dress that turned out to be very badly made with cheap fabric. I stupidly decided to give them another chance and ordered a blouse. Again, really cheaply made and didn't hang at all the way it did on the model. But the worst thing is their return policy. They expect me to pay to ship to Asia at a cost that exceeds the item. Or they will give me a 10% refund. Terrible service! Awful products!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28677158 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Updated review: April 17, 2023
These people fell victim to a bunch of circumstances beyond their control and to be completely honest I am completely happy with the way they handled the whole situation. I consider this case resolved and I will continue to purchase from them. 5 Stars.
Original Review: April 16, 2023
I placed an order on April 8/2023. On the 16th I reached out to support to find out why it was taking so long to package my order. MELINA responded saying that 1 of the 2 pair of shorts I ordered was out of stock and she asked if I wanted to wait an additional 10-15 days for the product to be restocked or a refund. I chose the refund and now she says my order will be shipped later on next week despite offering me a refund. I sent several messages to her only to have no response. I sent her numerous messages stating that I want the refund and she ignores me. I am filing a complaint to the BBB...The FTC...and the SEC as well as here. I will also be leaving a review on Google. I can't believe her ignorance. Most people would consider this to be shoddy business practices if not worse.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28677649 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 15, 2023
Excellent customer service and great site. I really enjoy buying clothes from your site although I would like additional plus size items. It seems that there are more regular size and less plus size. Other than that I really enjoy your site.
Reviewed April 15, 2023
Such amazing prices for so many wonderful items. Wow. I was so excited when opening the box of goodies. Since such great prices I didn't know what to expect thinking it probably be used material or at least severely damaged. But I found all WERE GREAT AND NEW.
Reviewed April 15, 2023
My expectations were low when I began shopping at LightInTheBox because I heard someone compare it to wish.com but thankfully they couldn’t have been more wrong because I LOVE THIS APP and I’d be willing to bet you will too! Literally everything I’ve ordered here has been nothing less than perfection and I know that’s a big statement. I stand by it guys. Seriously. Fast shipping & good quality items you can buy for pennies compared to what you'll pay everywhere else! Try them. What have you got to lose?! Thank me later!
Reviewed April 14, 2023
I ordered a large size winter jacket. It actually was a small light summer jacket. The lining was not properly fastened. When returning it, I paid the shipping back to China, and wait for a refund. Do not believe the picture or the company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28677733 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 14, 2023
LightInTheBox was a pretty good experience for me. I bought tee shirts for my first purchase and kept it under $50. I was very happy with the quality of the shirts I ordered. You can manage free shipping by using your points. I would recommend reading reviews on each item if it is clothing, some items run a little small. I do recommend Light in the box!
Reviewed April 14, 2023
Things have had went well and went according to scheduling. The prices some need to be searched out but they are very very fair. I think this can help my wife and I share some sales with others and maybe be profitable and recommended by using items gained from Light In The Box. I thank you for the service I received.
Reviewed April 14, 2023
My first time shopping with you all was a very pleasant experience. I was completely surprised at how quickly my package arrived. I am impressed with the products ordered. The jackets were the perfect size and the colors were great! My sons love them, thank you so much.
Reviewed April 14, 2023
Dress was small, but cute. I will be ordering a size up since I did like the dress, it was just a bit small for me. I definitely recommend checking your size by inches and not by the sizes (L, M, S, etc) that is given from the site to avoid size problems.
Reviewed April 13, 2023
The quality was great, the shipping was great. Everything about this transaction was good. I was actually pretty surprised with how fast I received my order. I was looking for these pants off other sites that I ordered them previously and yours was the only one I could find. Thank you!
Reviewed April 13, 2023
I was shopping for some exercise equipment. I was looking for something to help me tone up my abdominal muscles. I came across this automatic rebound wheel and it was being sold on Light In The Box. I went on their website because the price was too good of a deal to pass up. It came in four great colors. Plus I got an additional discount for placing my order through their app. I bought it with no hesitation. I also received a coupon that got me free shipping. It's a great website with lots of products at wonderful prices.
Reviewed April 13, 2023
Very pleased. Beautiful. Usually concerned about fit when I order online, but it fits perfectly. Older person and it is attractive, but appropriate for someone mature. The color is as depicted. Very well constructed and attractive. Love it very much. Would buy from this company again.
Reviewed April 13, 2023
I have ordered 13 items in the order # **. Out of these 13, only 3 items are close to their description. The other 10 items are not as per the description.
1. The pictures you post for most of the products are grossly inadequate. For example; in this order, I have ordered 4 shirts. There is only picture for each of them, that to sideways.
2. The main issue (which affects a seller's credibility) is the products are not as they were described as far as measurements are concerned. Although I have ordered as per the measurements, the delivered products were not as described. I had already sent the images with measurements and the description. Same issue with pants. The two pants that I had ordered said in the description as US 33 (which is my size). When they were delivered, they were way smaller. I still have all the shirts and pants in the packet.
3. In another order # **, I had ordered 3 shirts and 2 jackets. Same issue: one picture and inaccurate product description. One of the shirts is: Clock 3D print long sleeves. The one ordered was with black buttons and a particular design. But, the one delivered was with white buttons and a different design. This is cheating. The picture does not show the backside of the shirt. It has all black color. And the Winter Jacket (White) has totally different buttons and design than the one ordered.
It is very simple: Just provide more pictures. Make your suppliers provide accurate description. And stick to the description. Your refund system is very inconvenient. You should make the supplier responsible for inaccuracies. I have all these items in the packs. I had already provided images for each product.
Reviewed April 13, 2023
You can get almost anything!! The prices are great, but even lower in the app! I have purchased many shirts from them. The colors are bright and vivid, I always get compliments on them!! I have recommended them to several friends and coworkers. They are happy with their purchases too! Get the app and check it out!
Reviewed April 13, 2023
All products matched as advertised. Great app and emails notifications that keep you completely up-to-date on all order transactions. Delivery time was excellent. Only advice is make sure you pay attention to each product's size charts before ordering. Absolutely recommend this company and I have already placed another order because our first experience was 5 star. Extremely happy customer.
Reviewed April 12, 2023
Once in a while, I shop with LightInTheBox. I ordered from them in the past and everything was good. Their website is easy to navigate and I like shopping with them. I like the prices and it doesn't take long to get items. I just bought three suits and they were really nice although the fabric on one of them wasn't so good. Also, their sizes aren't exactly American sizes. I ordered the extra large and that didn't fit me. It fit my daughter who was a small. Their sizes could be more geared toward American women if the person is ordering from the United States.
Another thing is their return policy. They don't have a return slip if you need to return something. What they do is they offer you to keep the item and they return 10% of the cost to you. If you don't have anybody to give the item to, you're stuck with the item or you'll pay up to $40 to send it back. If it wasn't for this return policy that they have, I probably would order from them all the time.
Reviewed April 12, 2023
Absolutely love the purchases and will recommend to others! The only problem I have is, I would order so much more if you provided free shipping like other sites I order from!! The dress I ordered was beautiful! Great material!! Thank you!
Shelly **
Reviewed April 12, 2023
This order contained 3 dresses. I was satisfied with 2 of the 3. One was a size small but way too big for me. I did use the size chart listed by the dress. I wanted to return the dress. Sadly it would cost $70 to return the dress to China. I am hoping I get the 50% off coupon but I haven’t seen it added to my account. Also the processing takes a long time. It took a month for me to receive the dresses.
Reviewed April 12, 2023
First, I would like to say the products are good for the money. The problem is the return policy. Clothing size is not consistent so I ran into problems with some of my purchase not fitting properly for the size. When I attempted to return, I was given 3 options: (1) to exchange for different size, return to China at my own which the website said would be expensive; (2) get a 50% credit to use for another purchase, could keep the wrong size; or (3) get a 30% refund and keep the clothes. None of these options are consumer friendly. I will not shop there again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28640829 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 12, 2023
The shoes were perfect, even better than the pictures! They fit perfectly, and are so beautiful! Even the ankle strings were just right! I’m so glad I found this site and those shoes! I can’t wait to wear them on my wedding day!
Reviewed April 12, 2023
So far I have been very pleased with all my orders. The quality is good. Nothing I've bought will fall apart in the wash. I love the styles on your site and colour options. Fit is right on. Yours is my favorite online shop, no kidding. Any bonus for telling the truth is icing on the cake.
Reviewed April 12, 2023
All the products I ordered arrived on time and were of good quality. I did have a problem with one of the shirts as it arrived with a hole in it. After a exchange of photos to show the damage customer service took very good care of me and offered me a full refund. All I can say is great customer service.
Reviewed April 12, 2023
I ordered two dresses and two shirts. Order came in timely fashion and was exactly as described! I will be ordering again and I have referred friends to the site. The quality was great! It’s my new go to for online shopping! The dresses are perfect for the event and very comfortable. I’m glad I found this site.
Reviewed April 12, 2023
Nice product, great colors and fabric. Please be sure to refer to size chart for sizing as seems accurate per the chart but not my normal size. Pattern selection is good and favorable shipping times. Thank you when shop again.
Updated review: April 14, 2023
After previously giving this company a 1-star review for quality and return, they followed up with me and offered additional credit to my credit card to cover (expensive) return shipping costs from US to China. What I can say in their behalf, in addition to the previously positive comments about timeliness of delivery and return to and from China, and response to email questions, is that the customer service is very good - quick response times (given they are across the world from the US!) and eagerness to work with the customer.
They do not provide a phone number, all discussions must be by email, for those of us used to speaking to someone on the phone this is a little offputting. However, again they do reply via email. That being said, I still stand by original comments that quality of clothing I received was poor and I am guessing clothes models wore online were photoshopped. If you are not buying clothing I assume this is a much better gamble, as prices are very cheap.
I personally would have/could have paid more for better quality clothes (I have plenty of great quality clothes made in China but more expensive), I assume for some they don't have this option and so it is nice to have these inexpensive clothes available.
Original Review: April 12, 2023
This is a real company. I purchased clothing, it was super cheap and I had doubts about the quality but took a chance. It came from China, delivery was quick, so that was good. Quality did turn out to be very poor, sizing was way too big and I assume the photos online were photoshopped to make them look appealing. Return policy: there is a pretense that they will send you a return shipping label, but then they say sorry, it's not available, and make you pay for return (about $28.00 from the States).
Given that the clothes were so cheap to begin with it makes sense, but we have been spoiled by free return policies for many companies and of course you pay a premium to pay for returns to go to China. Return was relatively quick and the address they send you for return was correct. After they receive the return the default is for you to get a store credit! and you have to write and clarify if you want credit back to your credit card. Once you do that the credit back to the card was quick. Communication is by email only but they do reply quickly (although not super clear as I assume English is a 2nd language). All in all I would not recommend for clothing or if you think there's any chance you'd want to return, but you might want to take a chance.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28640792 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 12, 2023
Unfortunately, I had to return this dress but the customer service was wonderful and they were really kind and easy to work with. I ordered another dress and I am waiting on it now. The quality of the first dress was really nice.
Reviewed April 12, 2023
I ordered 11 items in plenty of time for the original estimated delivery time. I ordered 3/27/23 and the last tracking update said "leaving warehouse" 4/6/23 and that's where it has stopped. It will probably not get here by the needed date of 4/15/23. I previously ordered a dress, no problem. So much for being a "Gold" member.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28640658 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 12, 2023
The shirt is soft and nice. I ordered my size which the fit was accurate. I plan on purchasing more but waited to see how the fit was with one item vs. multiple items. Shipping is from China but it is relatively fast and they keep you updated on the items purchased and ETA for delivery.
Reviewed April 12, 2023
I bought a dress as per your guidance but still super small. However I contact customer service and they honored 50% of the value of my dress and between the value of the dress plus shipping cost and other charges doesn’t cover exactly the all amount that I spend for the dress.
Reviewed April 12, 2023
The dress was as pictured. The fabric is good quality. It is a beautiful dress and I cannot wait to wear it. The shipping is quick with is very quick. I will be ordering more merchandise from LightinTheBox in the future.
Reviewed April 12, 2023
It is lovely! It fits beautifully, and I am very excited to wear it for my wedding vow renewal ceremony. The price was great, and it seems to be good quality. I am glad that I found it. It was shipped to me quickly, and in good condition.
Reviewed April 12, 2023
We have ordered several items now from light in the box. When you read the size description it is quite accurate as we have not had any difficulties with this. The quality of the products have also been great! Fast delivery. Only once did we order a shirt and the order was cancelled as no supply but we received the credit promptly. Thank you.
Reviewed April 12, 2023
I came across LightInTheBox app and after I explored the site, I really enjoyed it. I placed my 1st order and it all went downhill from there. 1. I ordered 4 items and paid for them only to find out several days later that they had cancelled 1 of my items. 2. It took over a week and only 1 of the other 3 items arrived. 3. It has now been 15 days and I still have yet to receive the other 2. I was sent an email saying the rest of my order would arrive that day. It DID NOT ARRIVE. I’m still waiting for the rest of my order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28640392 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 12, 2023
I can’t be more than grateful than shopping at this place. Never had issues since shopping here. I will always shop here and continue to recommend others to this store too. Customer service is great and always get my goods in time.
Reviewed April 12, 2023
The company took the time to stop my shipment and change sizes on a shirt I wanted really bad. They changed from a 4XL to a 5XL for me, with no problems. They were very polite and curious, I really appreciate all the help. Grade A+.
Reviewed April 7, 2023
I ordered two bed runners, and they were like $50 each. One came as pillowcases, and the other was described wrong in the description. A lot darker. I tried to return it immediately and they told me I’d have to pay for the shipping. Way Way way too hard to return anything and it should not be that way. Very aggravated!!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28604316 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 6, 2023
I placed an order for three T-shirts and one T-shirt was not what I ordered. The customer service representative, made my order right and shipped out the right item I ordered without any problems or issues. I was very pleased and happy with my order.
Reviewed April 6, 2023
I ordered 3 times from this website and I am very pleased. Not all the sizes are accurate so that's why we always have to read the size chart, but that îs not a big deal. The quality îs good and I'm very pleased with the fast shipping. I will definitely buy more.
Reviewed April 6, 2023
I absolutely love Lightinthebox.com. I got my stuff I ordered and it fits and looks great. I got the shipment in just a few days after ordering it and all the clothes are really good quality and look fantastic on me. I got a lot of compliments from people in the public actually.
Reviewed April 5, 2023
I bought 6 dancing skirts and tops, most of them are great. I am happy with this first time purchasing on this website. I had very good experience even some of them are not perfect because they are not so well made, losing color or not good material but good designed.
Reviewed April 5, 2023
I ordered a light grey chiffon dress with an embroidered top and flowy skirt. The dress I received was very pretty, good quality fabric, and beautiful embroidery. But the color was not silver grey as expected, but a kind of taupe that I can't wear. I chose the size according to the measurements chart, but the bust area was tight, though. I wanted to return the dress, but they gave me another option, to keep the dress and be reimbursed 60% of what I paid for the dress or receive 70% of the value in store credit. I think that's how it works. I'll pick one and give away the dress. Let's see how that works out.
I ordered also a pair of linen pants. The size was good, the fabric is kind of rustic but soft and I like it, even though I'm sure it's a blend not pure linen. The color was the same as in the picture. But the waist wasn't showing so I didn't know what to expect; it turned out to be elastic all the way around, which is not very becoming on me, but it's not bad in this case.
Reviewed April 5, 2023
The quality of products is amazing for the price. Of course, waiting a long period of time for some of the products can be frustrating. It's always worth the wait! Always refer to the how the clothing item is sized, from previous consumers. This is a great help in getting the correct size and not having to return items.
Reviewed April 5, 2023
I am satisfied with the shirts and caps I've received from Light In The Box. It's just the shorts and sweats were not the size I ordered. Other than that I am still going to order more from light in the box.
Reviewed April 5, 2023
I have enjoyed shopping on the app, even bought my daughter's dress for Daddy daughter dance on here and it looks great. I will definitely be shopping more and will be telling all my friends about the site. Almost every item I have gotten has been of amazing quality especially with the prices. Thank you for the opportunity to shop.
Reviewed April 5, 2023
International purchases can be unsettling... Don't know what your website wants at this point.
Reviewed April 5, 2023
Each item I ordered was as described and very affordable great pricing for a wardrobe refresh - I was happy to see that the sizing was also right on target -- It is often hard to find plus size clothing that is true to size.
Reviewed April 5, 2023
I am enjoying buying the products from you 'cause you have really nice things choose from. My wife will buying stuff from you in the future I am going to keep buying stuff from you and see if I can get my friends to start buying from you.
Updated review: April 16, 2023
The return/reimbursement issue was resolved after supervisor was involved into this case. We received partial reimbursement - LightInTheBox kept "insurance fee".
Original Review: April 5, 2023
No quality. Product does not match the advertisement. Colours does not match pictures. Return policy is awful. You need to ship to China at your cost and after all you will not be reimbursed full amount. Waste of money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed April 5, 2023
LightintheBox offers clothing and jewelry (among countless other products) at very affordable prices, and at all levels of casual-to-fancy. Great selection, and pieces that are often unexpected but perfect for the occasion. The only downsides are expensive shipping (though using the App fixes that problem) and lengthy delivery times.
Reviewed April 5, 2023
The website is easy to navigate and the ordering process was easy to complete. The images of the products are a high quality and represent the items received. I like the email with the tracking number to tell me the status of my order.
Reviewed April 5, 2023
The items I received were absolutely amazing! I felt like a princess wearing everything! The dress was a perfect fit, the earrings were a great compliment to the dress plus the hair clip added just the right amount of sparkle to the ensemble!
Reviewed April 4, 2023
I ordered 2 sizes because I wasn’t sure which one I would fit best. The sizing appeared to be quit e accurate though. I ordered a medium because all the reviews said to order a size larger but in the end small was really the way for me to go. Customer service was helpful in figuring out how best to support me with crediting me for my additional unwanted purchase.
Reviewed April 4, 2023
The best prices and good quality of the clothes, every night I look for what is new that has entered the site, I love this site to make my shopping, it is my favorite store without a doubt, excellent experience.
Reviewed April 4, 2023
Good quality merchandise, on time delivery. Most times the product comes early, have to be careful with the sizes. Some items do run small. Good variety of up to date styles. A better quality of sizes more adequate to US sizes would be great.
Reviewed April 4, 2023
I wear XL and the XL for Light in the Box was the same. All but one dress fit perfect. The other dress was a L. The tops I ordered were the same, XL true to fit. One top said 3 X and is way too big!!!
Reviewed April 4, 2023
The shipping speed surprised me, but the items have been half and half. My son's shoes were wonderful, but the ones I ordered for my daughter were a cheap quality. Then I ordered a dress for my daughter that's super cute, but the dresses I bought for me and my mom to match for Easter were definitely NOT the right sizes!! They are small enough to fit my 4-year-old!! Shipping costs are pretty high too.
Reviewed April 4, 2023
This is the second order that an item was missing from order. I am very happy with the dresses I received. They are just what I expected. I was looking for light summer house dresses and they fit the bill. The bath mat is completely worthless. The color is nice but it does not absorb water at all and leaves the floor wet, I suppose for the price one should expect this. The missing item was a storage bag.
Reviewed April 4, 2023
2 Woman’s tops, dress and pet hair remover received in reasonable amount of time. Pleased with all 4 items. The hair remover was extremely surprising ~ it is fantastic! Picks up an incredible amount of hair. Pleasant experience ~ will order with them again!
Reviewed April 4, 2023
I’ve seen them and the picture was so nice so I decided to order them and wow when I’ve received them it was as hot as the picture. Good material and right size. Very satisfied and recommend this item for all women!
Reviewed April 4, 2023
I was so happy and surprised to find each and every dress I ordered in this particular order met and/or exceeded my expectations! I will be keeping and wearing each one of them to future bridal showers and weddings! Thank you!
Reviewed April 4, 2023
I have ordered several times and once you figure out the sizing you're golden. I think l have 3 outstanding orders right now. I've also ordered wall art and car related items. I have not been disappointed with anything except maybe a couple sizing issues which were my fault. I didn't return anything because I was able to sell them to friends that usually covered my whole order. Paid for my time. Orders take a little time but what doesn't anymore. Worth the wait.
Reviewed April 4, 2023
I ordered 3 pairs of Ballroom Cuban heeled shoes in silver, gold and nude and they fit perfectly. I also ordered a T-shirt and yoga pants and they fit me perfectly! I am very pleased with my purchase! I will definitely be purchasing more items again.
Reviewed April 4, 2023
I have purchased these landscape rocks in the past and returned them to "Light In the Box". The return options are more than fair. I purchased these rocks, "$45.00" worth a second time hoping they will light up with the longer days with sun. I am confident if they don't glow in the dark I can contact Customer Service and I will be able to return them no questions asked by Light In The Box. I have never had a return experience with Light In The Box that I didn't feel 100% satisfied.
Reviewed April 4, 2023
I ordered 3 men's custom T shirts. They arrived in a timely manner. The shirts are of a nice quality with very interesting and nicely applied graphics. I will order more shirts in the future. I was ordering one custom shirt for my Pastor's birthday. After making that choice I found one that I really liked for myself. While scrolling thru the site, I found one that was perfect for another friend, so that's how I ended up ordering 3.
Reviewed April 4, 2023
Light In The Box is a great online shopping website. They offer a huge line of products and the website is easy to maneuver and buy from. The dress that I ordered is just as pictured on the website and is of good quality. The shipping was fast—I will be ordering from them again❤️❤️❤️
Reviewed April 4, 2023
My shopping experience with this company has been great. The customer service team is excellent. They responded to my needs in a timely manner. The shipping and delivery process was pretty good in comparison to some other companies I ordered from.
Reviewed April 4, 2023
I had a decent experience. I wanted to return an item, and I had a problem with that, but other than that everything went smoothly and I loved the clothes I bought. They were beautiful and fit very well. Overall I had a pretty good experience.
Reviewed April 4, 2023
I love your clothes and your prices. Your clothes are good quality. But my complaint and the reason I can’t shop with you anymore, is your shipping. It is outrageous. We can order from Temu and have free shipping. I would love to order from you, cute cute clothes, just shipping too high. I live on SS and have a strict budget.
Reviewed April 4, 2023
I would give IN a 10/10 over everything they offer, quality and condition of clothes and packaging are great, and material is very soft and so comfortable, everything has been true to size. Colors are so vibrant just like pictures. Customer service is on point, never any trouble getting ahold of live person, on phone or online not like other online stores.
Reviewed April 4, 2023
The fabric is beautiful, however, 2 pieces way too long for me, I am only 5'2". I will donate, as shipping charges are more than what I spent. Will I order again, possibly. Will stay away from longer pieces. Clothing arrived much sooner than I expected. There are no care instruction label in the dresses. That would be helpful.
Reviewed April 4, 2023
I purchased 2 tops (separate orders) that I adore. The quality of the garments are good and the price was very affordable. I would recommend Light in the Box for their large selection very interesting clothing items. I love my 2 tops.
Reviewed April 3, 2023
Ordered a 2LX shirt. Was a little dubious about the quality due to the price but ordered anyway. The shirt fit like a large rather than a 2LX. The sleeves were too short and the waist was too short. The quality of the shirt was poor. Stitching, feel of the fabric and overall wearing experience was poor. If you're looking for a high quality shirt, pass this website by.
Reviewed April 3, 2023
I have placed numerous orders. I like most things. A few pieces do not match the pictures online. I however do not like your return policy. For that reason, I do not purchase some items. Two weeks is a short time if I am traveling to process the returns. I have a box full of clothing I can’t use or return. However, I have purchased some really nice pieces from your store as well.
Reviewed April 2, 2023
I placed my first order and wasn’t very pleased with the clothing. I used the site's sizing guide and items did not fit. The process for return is not good and I ended up keeping clothes I will probably donate and received very little back for what I paid. I may give them another chance but they will definitely not be on my favorites list or go to.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28552243 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 2, 2023
The items I ordered were all the wrong sizes in spite of the fact that I consulted the size chart and used a tape measure. I really like the styles of my items, but the frustration and cost of having to deal with them separately was too tedious. Photos are not an option. My one order was turned into many and returning or exchanging each item separately... Not only did I miss out on some very cute clothes, but I'm out the cost of it all.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28552236 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed April 2, 2023
I ordered a jacket which arrived promptly! But the size is a little big and I requested to exchange for a medium size. The agent was super helpful and nice and my replacement jacket was shipped with 3 days. I am super pleased with the customer service and will not hesitate to shop again!
Reviewed April 1, 2023
I buy almost all my Latin dance wear from Light In the Box, they have a very large selection and since I'm small for an ** woman, they are much more likely to have my size. I love the dance pants with the fine mesh overpant-a few people thought that it was a filmy skirt. It goes great with the red\black sparkle top and a pair of silver shoes I bought last year from LITB. The reindeer shirt was a big hit at Christmas parties. I haven't worn the Hanfu costume yet, I'm saving it for my birthday. I have recommended LITB to all my friends at dance and I recommend it to you too!
Updated review: April 5, 2023
The company did respond and refunded the rest of my money for the product received. I have ordered another piece of clothing and hoping for better results on quality and sizing. I am happy with the response.
Original Review: March 31, 2023
Ordered 2 shirts for my husband, he always wears medium and they were too small. He even measured from their size chart. The shirts were very thin and did not look like the pictures. They actually looked like women's blouses. They say no questions asked to return for refund. They asked so many questions plus had to have pictures of the product sent to them. The package was delivered from N.J. But to return you had to send it to China which wasn't worth the cost of the product. Our order came to 41.00 and we were refunded 12.00. Because of the quality of the product received we will not be ordering from this company again. They will be donated to a second hand store,
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542023 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 31, 2023
Ordered a pair of pants based on an online advertisement. Needless to say I was very disappointed and shocked when I finally received the order because the pants looked nothing like the picture that I had seen online. The advertised picture showed a beautiful pair of what seemed to be linen pants with intricate flower artwork down one pant leg. What I received was a cheap looking, see thru pair of very small pants that had no flower artwork on either leg! I was so disgusted with what I saw and immediately placed the pants in the trash. The pants were not even worth trying to give them away because I could not think of anyone who would want them. I resolved never to order anything else from this company again! And finally, I am very surprised to read all the "raving reviews" from other purchasers on your website because my experience was just the opposite of what they say they experienced. ~Phyllis in Maryland
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
SincerelyMegha
Customer Service
Reviewed March 30, 2023
Overall I'm very happy with my over order and purchases. A few items did arrive not as described, I have contacted the company to work on either in exchange or a refund for the three items that are not what was advertised. One piece the two colors of fabric do not match and they are supposed to, the other is not in the fabric it was supposed to be in. But all in all between the four orders I placed things are very well. I will definitely be ordering again.
Reviewed March 30, 2023
Delivered to home a day earlier than estimated. Size was perfect as we ordered. Material were suitable for the dress and looks expensive and well quality. Overall we are very happy with the dress and will recommend to my friends who are looking for prom dresses.
Reviewed March 30, 2023
I purchased my son and myself clothing. All items were good quality and fit according to size charts for each item. I needed different sizes for various items, so the size chart is essential. Tracking the items in shipment is easy and easy to see how far it has traveled and where it is. Overall happy and have made multiple orders through this company, have been happy with all orders.
Reviewed March 30, 2023
Sizing is not accurate. Every garment comes with different sizing despite reviewing the size instructions. Nothing fits properly except 2 things. And I ordered a lot. Shipping costs are high. Too much risk.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28541993 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 30, 2023
Bought a pull over for spring or fall. Ordered the green and just luv the color. Seems very good quality also. Only issue I have is the cost of shipping. If I'm not mistaken the shipping was close to half the price of the item I bought. Anyways....such is life. I'm still happy though with my purchase.
Reviewed March 30, 2023
Shoes are cheap and look it. The picture makes these shoes looks so inviting, what a joke. My heel keeps sliding up and down and it makes it hard to keep the shoes on. If in US sizes run a little small. Hate the shoes.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28513722 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 30, 2023
I originally contacted you about a second order that I had made. I did not see how to use coupons. I thought that I would have the opportunity to use the coupons, however all of a sudden the purchase was made. I tried to cancel the order immediately. I contacted customer service and was told that I had to wait until the returns dept. got with me. In the meantime, my payment went through... although I could not get the refund info form about 3 days. In the meantime I tried to return 2 dresses that I purchased.
2 of the dresses were not the same quality as items that I have purchased. one was about 4 sizes too large and the other was too transparent and did not look like the picture. I was informed that I could get a 10% credit if I kept them; which I did not like. Then your return policy discourages any returns by cautioning you that it may cost up to $40 return postage and I would not get full refund. I seems like you are only interested in a one time sale and not retaining customers. I had recommended your company to friends, but contacted them and warned them of your practices.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520822 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
I was very impressed with the shower curtain length - it fit my stall so I'll be getting some more in the future. The grocery bag was a bit disappointing. It is too short and small. Totally different from what I envisioned.
Reviewed March 29, 2023
Items were as described and delivered early. I highly recommend Light In The Box and will order from them again. The hoodies future perfectly with no issues at all. Items were individual packaged and folded professionally. Will browse through the site to order more items.
Reviewed March 29, 2023
I am loving these dresses! Sizes run accurate, they're soft and comfy - I can't say enough! Oh, and the pockets .. These people know how to make actual pockets big enough to hold actual stuff. They're made to be alterable, too, if need be.
Reviewed March 29, 2023
When I first saw the advertisements for this company, I thought it was probably junk. Curiosity got the better of me and I submitted an order. I was totally surprised! Have since submitted multiple orders and have not been disappointed with quality or price!
Reviewed March 29, 2023
In this order, there were two items that had issues - one minor, and the other more significant. LightintheBox support sorted out the issues quickly, which will encourage me to order with confidence in the future. One thing to be careful with is the sizing - forget about small/medium/large - follow the actual measurements, which I have found to be accurate.
Reviewed March 29, 2023
One of the best clocks I ever owned. No matter where I am in a dark room I can see it well. I love this clock. I love fast how fast you gave it. Quality's great day. LightInTheBox is the best. Can't believe I've been buying elsewhere. They have lots of good products. Shipping products are good on price.
Updated review: April 4, 2023
I had some issues with a product and I sent an email to LightInTheBox. It was answered very quickly by Megha. She was amazing and solved my problem. I would definitely recommend this company due to their customer service!
Original Review: March 29, 2023
Also order #**. If I could return all of this without it costing me a fortune I would. First most of what I ordered was Large. They all fit differently. Some are very large some made for someone very tiny. They are made of cheap thin polyester. Out of all the pieces I ordered (13). There are only 2 that I can wear. The leggings/tights came to mid calf instead of the ankle. The colours are different than shown online. (red turned out to be fuchsia) The sweater I ordered is an extra large and fits like a small. I have had to give away almost all of it. I spent upwards of $150 and it was almost all wasted. I am deleting the app from my phone. I guess you get what you pay for. It just shows that you cannot believe the reviews. I wonder who wrote them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520795 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
LITB has the most beautiful dance shoes, I bought all my dance shoes from LITB. Sometime the color does not match the picture or is uncomfortable to wear, the customer service always makes adjustment with reward, or refund. I feel confident to shop at LITB. Be sure to order from its App which gives the best pricing.
Reviewed March 29, 2023
I love the products I have purchased. Sizing is spot on, very well made, and I cannot believe how fast shipping is!! The prices are the best out of everywhere online too!! I have referred your site to many friends and family and they have already placed orders. I will definitely shop more in the future with Light In The Box!!
Reviewed March 29, 2023
I was please with my order, but now I went to order some more and EVERY coupon I have from you guys is expired or not valid. It is preventing me from ordering again. Don't give so many coupons when not even one works.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
I had ordered 2 pairs of shoes and neither one fit. I was taken care of quickly.... I will always be a part of LightInTheBox. This is my second complaint and it was a good experience for return.... Thank you.
Reviewed March 29, 2023
The pant fitting is awesome but the stuff is very light. The belt is very good. The colours are exactly the same as in the pictures. Also, the delivery time was good. I will continue with the product orders. Thanks.
Reviewed March 29, 2023
First off was not allowed to use my VISA gift card. Had to use my BofA debit card and as soon as I did my card and account was hacked. And now that I have the products I have two items that need to be returned and can not find anywhere on your app for returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
The first order I got came in a decent time frame. Now I’m waiting for a new order #**, which I put in on March 08/23. I’m worried because it has been in processing since then and it is now March 29/23. It’s taking a long time. It’s making me anxious and leaves me wondering what the problem is with my order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520755 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,Megha
Customer Service Lightinthebox
Reviewed March 29, 2023
Cheaper than Amazon by far. Easy enough to navigate with multiples coupons available if we buy a certain amount. Delivery is slow like Wish but worth the wait. I'm overall happy with my experience so far. Great pictures of the front but missing behind pictures of tank top.
Reviewed March 29, 2023
This item was a gift and the recipient was quite happy with it. Items are fashionable and appear well made, prices competitive. I would buy again and I would recommend to others. The website was easy to use and it accepts PayPal so it is secure as well.
Reviewed March 29, 2023
Have been pleased with the products that I have here-to-fore purchase and will continue to do so. Every one in a while a delivery is delayed, but that seems to be par for the course in today's environment. They have simplified and speeded up the purchasing process.
Reviewed March 29, 2023
I am very pleased with ordering from this company. The items are of good quality and the prices are amazing. The only problem I have is that it takes a long time to get the order ready. Not sure what’s taking so long before the actual shipment. As I see my order processing for 4 weeks before finally getting shipped. I don’t know if all items are in stock or if they have to be shipped in from somewhere else to complete order. Thanks again.
Reviewed March 29, 2023
Clothing I love that look and feel good with very good prices but:
2. Sizing is absurd. It bears no relationship to any actual sizes. You have to rely on measurements which aren't always accurate.
3. Search is inefficient giving you endless meaningless hits. You have to be very determined.
4. It is very hard to reach customer service if there is a problem.
5. They send too many emails and flood your box.
Reviewed March 29, 2023
So happy with this site, shipping is slow, but overall very happy. Please add clothing that fit big hipped girls 50-52", not everyone has little hips. I've suggested this site to a few people I know. It's been a not to work with them. Thank you.
Reviewed March 29, 2023
Both orders shipped in a timely manner. First order, one shirt fit a little tight but loosen up as the day went on. Second order, Women's top 4X, one top she couldn't get over her shoulders, second top fit great. Waiting on the 3rd shipment for myself. Clothes seem to be of good quality, colors are great. Being 71 years old, I forget to add the coupons to the checkout. They ought to be automatically added when doing the checkout when placing a order.
Reviewed March 29, 2023
I was unsure about ordering from Light in the Box. But I needed a dress for my daughter's wedding. I thought I would give it a try. I'm extremely happy with the dresses I received. And decided to order some tops. Which I am also very happy with.
Reviewed March 29, 2023
Very good quality. The binoculars are above my expectations, they are small and can fit in a pocket and the light gets me close up. The t-shirt fits well. It has a good fabric. It is comfortable and keeps me cool, the phone case is well made, solid and stays on the belt, a camera zoom lens is a bit difficult to adjust but has good magnification. I am very satisfied with shipping is also good considering the distance.
Reviewed March 29, 2023
Timing of arrival was good, even a lil better than expected. Some of the shirts were beautifully made and mostly fit to size. My biggest recommendation would be to steer away from the polyester blends if possible. They seem to be erratic in size and the quality just is not the same as the cotton blends. I received 1 shirt in particular (a medium) that could fit a giant and the colors didnt match the description. That was 1 out of 6 pieces so I can't complain for the cost.
Reviewed March 29, 2023
I really like the quality of the clothing on this site, however, each item I bought did not fit. So I bought it again in a larger size which did not fit. I have awards that I cannot use and have lost money on products that are not my size.
Reviewed March 29, 2023
This was my first time using Light in the Box and it was a great experience. The products I ordered were just as described, the quality was good, and the communications regarding my order purchase and status of delivery were outstanding! Overall, it was a terrific experience!
Reviewed March 29, 2023
I have never ordered from this company before so was a little skeptical. I received my order quickly, and the items got perfectly (minus the length of the pants - I'm short!). I have items in my cart, and still shopping to add more!
Reviewed March 29, 2023
I was very satisfied with my order, all shirts were detailed and craftmanship was very high quality, the material was super and soft. The bracelet too was made very well, thus far it seems very durable. I will be ordering again.
Reviewed March 29, 2023
They shipped my order fast. The items were very reasonably priced. Had one that didn't fit, but they were very responsive and offered several options for returning. Will definitely used them again in the future. Hopefully I can find me some more cute outfits that will look great on me and maybe other things they sell as well.
LightInTheBox Company Information
- Company Name:
- LightInTheBox
- Website:
- www.lightinthebox.com