JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
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    Page 3 Reviews 40 - 240
    Verified purchase
    Customer ServicePriceRates

    Reviewed Nov. 16, 2025

    I got shoes that I really liked for a pretty cheap price through JustFab. But I signed up to be a JustFab member, and I didn't realize it. I talked to my friend about how I ordered the shoes, and she told me, "Well, make sure that you didn't accidentally sign up for a membership. 'Cause I did that one time, and then they charged me month after month, and I had a big fee." So, I went and checked, and I was a member. I thought I ended the membership, but I just skipped the month. I saw that JustFab kept trying to take out of my checking account. My checking account notified me first because they thought it was fraud. I tried to cancel the membership online, but I couldn't find where I could fully cancel the membership. So, I called and then canceled it two days ago.

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    Verified purchase
    Customer Service

    Reviewed Nov. 16, 2025

    I just bought a pair of boots and they were nice. I really like them. JustFab’s customer service was also great.

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    Verified purchase
    Customer Service

    Reviewed Nov. 16, 2025

    Both the customer service and the quality of the items were good. I would recommend JustFab.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed Nov. 16, 2025

    Back in September, I purchased two pairs of shoes from JustFab. However, they just didn't fit. So I returned them. I had problems with customer service. They refused to give me a refund once I had returned my items, and then also started charging my credit card for a membership even though I canceled it.

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    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Nov. 16, 2025

    I was looking for a specific pair of shoes and I came across the perfect pair. It was from JustFab. So, I decided to do the VIP thing. Joining it has been great and it’s worth it. I like that their website is also easy to use. However, I was having issues trying to figure out how to reach out for help. I found it difficult to find the number to call. But when I spoke to them, they were helpful and nice.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 16, 2025

    I would like to return the stuff that I'm not keeping. Something was down, so JustFab couldn't give the return labels to me. So I'm still waiting on my labels. I wasn't aware of that there was a renewal subscription and I definitely do not need that and wanted to cancel that as well.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 16, 2025

    I purchased some boots from JustFab and the quality’s great. I've had one pair for two years now and it's holding up really well. I've worn it for all types of events. The other one is fairly new and it's good. I love it. It's comfortable, too. It’s very easy to purchase, their site is accessible and easy to understand. I also like how you're able to get points with them and then use that for a purchase as well. There's also always some type of sales or discounts. Plus, they're very understanding and they always help me with any of my questions or problems that I have.

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    Verified purchase
    Customer ServicePriceTransparency

    Reviewed Nov. 15, 2025

    My experience with JustFab was not very good. I bought a pair of shoes off there, and I got the shoes and then got charged a month later. They don't tell you whenever they charge you for a VIP membership. They signed me up without telling me, and then charge me $60 and now won't answer the phone. So I can't get in contact with them. The shoes were nice. I just didn't appreciate JustFab doing that and not being able to get back to me.

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    Verified purchase
    Customer ServicePriceOnline & AppRates

    Reviewed Nov. 15, 2025

    I like the discounted price that JustFab gives. I made one purchase and it was a pair of boots. The quality was okay. Regarding their website, I wasn't so comfortable with using technology, it might be hard to navigate. But for me, their website was fine. Just a lot of moving parts.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed Nov. 15, 2025

    I wanted boots, and then JustFab popped up with very good price. I purchased it and it was very simple to do. I only needed one pair of boots this season so I cancelled my membership. I called customer service to help me cancel it, but the rep didn't really cancel my membership, and I got charged. He helped me to skip the month, but then this month, I got charged. So, I called the customer service again, and then they refunded my money, and my membership got canceled.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffRates

    Reviewed Nov. 15, 2025

    The website is very user-friendly. The selection from the style expert is good. It has a wide range. The boots came really fast and it was good quality. The boots are cute. I've worn it a few times and like it.

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    Customer ServicePriceRefunds & Payouts

    Reviewed Oct. 29, 2025

    Justfab is horrible with communication. I initially started my membership and bought 3 pairs of boots. I only received one and there was no notification as to where the other two went. Initially I was charged for them but I called and they adjusted the price but I also decided to return the only pair they sent. I sent it out and it's been over 2 weeks now. No notification of any refund or anything at all. I called to get an answer. They said I should receive an email. Never did. It's been over a couple weeks now. No answers. The quality of the boot itself can be found anywhere.

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    Verified purchase

    Reviewed Oct. 29, 2025

    I've always used JustFab in the past and started using it again just recently. Their quality is really nice. I still have the ones from when I was a member before. There was one incident where I received something that wasn't mine. I told them those weren’t the ones that I ordered and they said mine is still on its way. Since they don’t know whose order those were, they said I could keep them. And those are the ones that I wear all the time. So it was great. I told my friends about the boots that I just bought from JustFab. Overall I love it. It's super affordable.

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    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 29, 2025

    I’ve been a JustFab member for five years now. I like the low price points and the consistency of the value provided. I have a VIP membership and it’s worth it. I've been able to use it more than once. I wish the choices from the style expert were a little bit broader than what I was given. JustFab products are of good quality.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of UseRates

    Reviewed Oct. 29, 2025

    Finding the item and style I was looking at JustFab was easy. I like the special offers they provide. My last purchase was a pair of boots in September. They have fast shipping. The quality is really nice and I like them.

    I've been part of the VIP membership for a month. But for some reason, the month of October was giving me a hard time to skip. So I'm going to see how November is and see if it lets me skip or not. Other than that, it's been good.

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    Verified purchase

    Reviewed Oct. 28, 2025

    I saw JustFab online and I saw some of their shoes were cute. The selection from style expert was good and I was able to get a special offer of a pair of boots for $10. But I don't use JustFab very often.

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    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & App

    Reviewed Oct. 28, 2025

    JustFab appeared on my Facebook years ago. I’ve been a member for seven years now and a VIP member at that. They have cute boots and I get 50% off on them. I got plenty of boots. I love the selections from the style expert. I bought knee-high boots weeks ago but my favorite style is still the thigh-high boots. It gets cold down here in the south, and the boots come in handy.

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    Verified purchase
    Customer ServiceOnline & App

    Reviewed Oct. 28, 2025

    JustFab’s selection is okay. But I wanna cancel my subscription with them and it’s not allowing me to do it on the website. It kept saying that I have the 1st through the 5th to suspend my subscription. I wanna cancel it all together. I have tried calling and sending an email. I have yet to receive any type of response. That has been over four weeks ago. I wouldn’t recommend anybody to JustFab.

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    Verified purchase
    PricePunctuality & SpeedOnline & AppRates

    Reviewed Oct. 28, 2025

    Every time I order from JustFab.com, I don’t have to wait a week to receive my items. It takes around three days. The quality of the items I buy is good, and I like them. The pricing is great too. For a first-time purchase, $10 is great. Over the years, since I’ve had it, I’ve noticed an increase. It used to be $29.99 or $39.99, and now it’s $49.59. The selection on the website could have more stuff. There’s not enough. There are too many heels, and I would like to see more flat shoes and flat boots.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed Oct. 20, 2025

    I used JustFab in the past years. Their selection is fine. Everything is halfway okay. Their price point is okay, which I like. And their website is also fine, just like a normal one. The only thing that sucks is the canceling. Everybody made it difficult. The worker wasn’t trying to help me. They were saying that the system’s down and they’ll circle back later and close it. I called back a week later, and it wasn’t closed.

    On the website, it says that you can go on the app or the website and cancel at any time. When you go to do that, it says, “Sorry, there was a problem.” It doesn’t let you. You try to call, and they’re automated, and the automated thing says, “We’ll cancel for you,” and they didn’t.

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    Verified purchase

    Reviewed Oct. 20, 2025

    I've been a subscriber of JustFab for two months now, but I heard of them a long time ago on the internet. They have pretty cool selections and have great quality.

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    Verified purchase
    PriceOnline & AppStaffBillingRates

    Reviewed Oct. 19, 2025

    I’ve always loved purchasing shoes from JustFab. Being a member has a great benefit. They have the monthly payment, but you can skip. But even if you don’t, at the end of the day, you get free stuff. The shoes are of great quality. I have purchased so many shoes so many years ago and all of them have been fantastic. The price is good for me. Some people say it is expensive, but if you want good shoes, you have to pay the price. Their website is very comfortable to use too.

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    Verified purchase
    PriceRates

    Reviewed Oct. 18, 2025

    I’ve gotten several pairs of boots and tennis shoes and I’ve liked the quality of it. My blue booty boots are my favorite. They had the little buckle to go across the side and it came up a little bit on my ankle. They were so nice and comfortable. And then I got a pair of rain boots for the wintertime. They were midcalf way and I love those too ‘cause they had the fur on the top of it so I can wear them for the rain, for the snow or fall. Then I got another pair of black suede, thigh-high ones that was low heel that tie lace- up in the front. I like those too. They’re nice and comfortable. I could wear it with my jeans or if I had a long dress, it would go up under it.

    I like the fashion of JustFab shoes and their pricing. You get the VIP and you can get the $10 pair of shoes. The quality of the shoes has been good. But they need to lower the heel size. All the heels shouldn’t be 3 inches or 2/12. You just got to watch them because they take $29.99 out of your account a month whether you order shoes or not.

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    Verified purchase
    Customer Service

    Reviewed Oct. 18, 2025

    JustFab customer service is usually fine. But earlier this month, I was trying to skip the month and the system kept saying they were experiencing technical difficulties. No one ever got back to me, and it ended up leaving my mind.

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    Verified purchase
    Contract & TermsPricePunctuality & SpeedStaff

    Reviewed Oct. 18, 2025

    JustFab’s selections are good, and they have good quality bags and shoes. I got a bag from them 15 years ago and people still think it’s a new bag. I also got black and orange shoes and every time I wear them, people ask me about the shoes.

    Lately, it’s just been difficult to log in. It tells you to pick your style. If I was a newcomer, I’d understand that, but I’ve been with JustFab for a long time. And I tried to skip the month, but it wouldn’t go through. I tried chatting, waited for 31 hours and nobody came in, so I’m sure they’ve already charged me for this month.

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    Verified purchase

    Reviewed Oct. 18, 2025

    I’ve been purchasing with JustFab for 8 to 10 years. My favorite items that I got from them were the two heels that I purchased some years ago. One was a pair of yellow chunky heels, and then there was another pair of pink strappy heels. I still have both of them, and I’ve had them for over five years. 

    Their selection is fine, but I don’t purchase every month. I sometimes purchase just once a year. So, I don’t always go on the site and look at what they pick for me. They also don’t have any special offers outside of the VIP monthly thing. But they have a variety of choices, and you don’t have to buy, but you could do the membership thing. And if you choose not to buy, the money will be there as a credit.

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    Verified purchase

    Reviewed Oct. 9, 2025

    I used to purchase from JustFab six years ago, when Kimora Lee was the owner of it. I was constantly buying shoes and bags. They used to have purses that look like Hermes bags and bonded shoes. Oh, my God! They were so gorgeous. I decided to get back once she no longer was the owner. I noticed that the quality has gone down. Before, I said that I wanted a certain type of shoes, no flat. But I don't feel like the style expert is listening to me now since I started back up. The other day, I got on and they got something that I might need so I went on to purchase it. Hopefully, it works out.

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    Verified purchase

    Reviewed Oct. 9, 2025

    I like the shoes. They have a wide range of styles and the shoes are very good quality. They're long-lasting.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 9, 2025

    JustFab was a site that my aunt recommended for shoes. The shoes are very basic. Not exactly me. I think that some of them were a repeat of a lot of things from previous years. But I took advantage of the discounted shoes. I have an 18-year-old daughter who likes to go through and pick things. Quality-wise, it’s okay. There were some boots that I purchased and they looked very plastic once I got them. There were some other boots that I purchased last year that they said were big calf-friendly but they’re not so I haven’t worn those yet.

    My daughter ordered a cardigan, and it was really cute, oversized, and fits her really well. The material was nice. Overall JustFab can have some improvement. People have to be cautious about what they purchase. They have to look at the reviews. If it’s something that you’re purchasing to wear that weekend or one time JustFab is there.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 7, 2025

    Customer service is terrible, been waiting on the phone for 22 minutes and still haven’t spoken to anyone. My FabKids account somehow migrated over to JustFab and the new setup is inconvenient. I can’t skip the month and no new designs. It was okay at first, besides the shipping taking about 20 days to arrive to my house, but now I am completely disappointed in the overall direction they are headed.

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    Verified purchase

    Reviewed Sept. 18, 2025

    I've been using JustFab for a month, but I was a previous customer as well. I knew what styles I wanted. I'd recommend JustFab to a friend.

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    Verified purchase
    Online & AppStaff

    Reviewed Sept. 18, 2025

    I became a JustFab member over a decade ago. I put it on hold because I didn't need as much inventory as I had. Then when I was restocking, I reactivated it. The selections that they offer are nice and a good one to choose from. I did my most recent purchase a couple of weeks ago and it was straightforward.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 18, 2025

    I purchased shoes from JustFab and they're alright. Some loafers, which were my last order from them, are my favorite. I already canceled my subscription. I just like to buy stuff at my time instead of their time. Other than that, my experience was good.

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    Verified purchase
    PriceRates

    Reviewed Sept. 18, 2025

    JustFab has nice shoes and good prices. I buy boots from them and I like them. The quality is good as well. I still have them from a couple years ago. I would tell others to go ahead and try JustFab.

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    Verified purchase
    Customer ServicePriceOnline & AppRefunds & PayoutsStaffBillingRates

    Reviewed Sept. 18, 2025

    I've ordered shoes, a coat, and a purse from JustFab. However, I don't think the quality is the best, at least for the shoes. They're not the most comfortable too. But at the same time, I probably have more specific needs. I'm overweight and I need more comfort for that. Being a JustFab member, you have to be aware of the dates to skip. I've forgotten, and I've had to call and ask for a refund. I have used some of the credits that I have because I forgot to cancel. I tried to have the membership canceled but they told me I have to send an email. There's JustFab, Fabletics, and another one that I have to keep reminding myself between the 1st and the 5th of the month to skip because I keep forgetting. It's a little bit of a pain.

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    Verified purchase
    Customer ServicePriceOnline & AppStaffEase of UseRates

    Reviewed Sept. 18, 2025

    I like the shoes that I buy from JustFab. I've been a member for a few years, and the quality of their products are pretty good. It has been a positive experience with JustFab.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Sept. 18, 2025

    I'm not getting my money's worth. The selections given in the website could use a little bit more variety. JustFab could also have a bigger selection in bags. Additionally, the quality of the products is a hit or miss and sometimes their sizing is not true to size. I had ordered some stuff and I was trying to return them. I had purchased it with some credit that I had but it was gonna refund me in an amount, not the credits I used.

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    JustFab
    Response from JustFab

    Hello Gloria,

    We're sorry to hear about your mixed experience with JustFab. We appreciate your feedback regarding the variety of products and sizing accuracy, as well as your concerns about the return process with credits. We value the opportunity to resolve your concerns, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Sept. 18, 2025

    The selections in JustFab’s website are good though some of the things are not totally my style. I’d like more black shoes and platforms. But I loved the very first boots I bought. I’ve been looking for similar ones with small details like stones or pearls on the heel, which are cute. Some of those have been good and there was only one pair of shoes that I didn’t like. I've only had to contact customer service when I skip a month, and it’s always fast.

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    Verified purchase
    Customer ServicePriceOnline & AppStaffBilling

    Reviewed Aug. 24, 2025

    I’ve been using JustFab for a long time and have purchased shoes from them. I’m not sure if I heard about them on social media. Their website is easy to use. I would recommend them. The only thing I don’t like is if I forget to cancel their monthly thing.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I like JustFab for the most part. They have better selections some months. They need to improve some products, such as the boots. I bought a few pairs in winter that fell apart after I wore them twice. I’d like to see them have more office-friendly pairs that are not open-toed since I work in an office. Other than that, their customer service is great. I reached out to them before when my package got lost, and in two days I received it.

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    JustFab
    Response from JustFab

    Hello Jenna,

    We're sorry to hear about your experience with the quality of our boots and the inconsistency in styles. We understand how important it is to find reliable footwear, especially for an office environment. We're glad to hear that our Member Services Team was able to assist you promptly with your lost package. Thank you for sharing your thoughts with us. Your feedback about more office-friendly options is valuable, and we value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I wasn’t very happy with JustFab at all. I originally was looking for boots for my daughter. I found some and bought some. But I got convinced into doing that thing where it takes out money monthly and you can skip a month if you want to. I’ve ordered a couple of things, and the sizing is way off of normal sizing. I ordered top and bottoms, and the top was huge. It was three times too big for me. And the bottoms in the same size were three times too small, even though the tags said the same size on both of them. They were also too short and came to my calf. But I had gotten sick so I didn’t even get a chance to get that returned. I just donated the pants to Goodwill, and the top, I still wear occasionally around the house. But now that I’ve lost weight, it’s even way too big for me.

    For JustFab, I’m still a 2X, but normally 1X. But for years, there has not been anything in my size that I could find. I called JustFab about expired credits cause they never expired before. They explained to me that they started expiring a couple of years ago, but I didn’t know it. So the rep took care of that for me. But I still couldn’t find anything to use with credits I had. I thought I’d just get rid of JustFab. But then he told me, if I did some drop-down on something, I could find some other place where they did have some 1Xs. But just on the regular site, when you go and open it, I couldn’t find anything anywhere. I put in what size I wanted and the only thing that ever came up was this one single tank top that you wear underneath your clothing.

    It’s not bad if they’re just regular sizing. But the quality of the clothing is not great and certainly not the value that they claim it is. But then as you go through all these discounts, it’s maybe worth what you end up paying for. And they always delivered quickly.

    I ended up ordering to use up what credits I had. But it turned out I still have $7 and something cents that I got to use up before I get rid of JustFab. I’d just get some jewelry or something.

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    JustFab
    Response from JustFab

    Hello Marsha,

    It's great to know that our delivery service met your expectations and that our Member Services Team was able to assist you. But we're sorry to hear about your mixed experiences with us. We understand how frustrating it can be to encounter sizing inconsistencies and limited options, especially when searching for the perfect fit for your daughter. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Online & App

    Reviewed Aug. 23, 2025

    I first purchased from JustFab because the first pair purchase from the VIP was only $10. The style selections given in ther website are fine and the quality of the items I have purchased are good.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Aug. 23, 2025

    My first purchase with JustFab was pair of boots and the quality was satisfactory. I have been a member for three to four years and I have purchased items suggested by the style expert, but I also use the skip-a-month feature. JustFab has some really good products and I enjoy it. I would recommend them.

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    Verified purchase
    Rates

    Reviewed Aug. 9, 2025

    I have been ordering from JustFab for years. I liked some of the things recommended by their style experts. My last purchase was a pair of tennis shoes.

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed Aug. 9, 2025

    I like buying shoes from JustFab, because they are nice most of the time. Their customer service helped me out a few times. Their website is pretty cool. I simply looked through their website and picked what I think looks nice, especially the ones that are on sale. I’ve ordered a pair of pants from them, but they were too small and I never wore them. They were on sale, so I didn’t bother returning.

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    Verified purchase
    Online & AppStaff

    Reviewed Aug. 9, 2025

    JustFab is pretty spot on for what you're looking for. I bought a few boots in the fall season. Navigating the website is easy to do. It's visual, because you can see what type and styles of shoes or purses. I never had a really negative experience in that regard. I like a good deal, especially when I first signed up. Whenever there's a deal, I take advantage of it. I like their shoes. Their quality is good. My favorite purchase with them is a pair of long mid-calf brown leather boots. I recommend people to sign up and take advantage of the new membership deals. Try your hand and see what you like.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Aug. 8, 2025

    I first used JustFab six years ago. I am still a member, but I don't order quite frequently. The quality has been pretty good from what I've purchased and they also have a good prices. It's been a pretty good experience.

    Their website is easy to use. When you sign up with them, they do a survey and then they send you suggestions based off the things that you like. But if you don't skip, they take the $39 out of your account for a credit that I can use anytime I want.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 8, 2025

    I first heard about JustFab 15 years ago. Back then, they had nice shoes with cheaper prices. When I got them, I didn’t know that they were a subscription. I found out after a few months and it came as a shock. You just have to remember to skip it.

    I have a dress that I got from JustFab that I like a lot and still have. They have styles that I like and some that I don’t like. I got them mostly in my 20s for the high heels, but it’s not my style anymore. I no longer order as much from them.

    If I do order, I get it more for my daughter now. The only reason I still keep them is because I have credits. If I were to cancel, I would lose it. Once the credits go, I might not use it anymore. If you’re fashion-forward and like to wear heels and the latest fashion, then it’s worth it.

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    JustFab
    Response from JustFab

    Hello Anna,

    We appreciate you sharing your experience with JustFab, and we're sorry for the confusion about the VIP membership. It can be surprising to discover that aspect after enjoying our budget-friendly selections. We're glad to hear that you have a favorite dress that you still adore! It's great that you’ve found value in our offerings for your daughter, and we understand how your style preferences have evolved over the years. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceOnline & AppBillingRatesResolution

    Reviewed Aug. 8, 2025

    I like the fact that it was a subscription, and I can go to the website and choose whatever I wanted. The issue I was having with JustFab is that when I canceled my subscription, they still were charging my card. I went through my bank statement and kept seeing the charge from JustFab.

    I would go to the website and cancel the subscription, but they still would charge my card. I end up having to contact my bank, had them block the charges from JustFab, then filed a dispute.

    JustFab told me that I would lose my credit if I cancel my subscription. They put me into that trick bag where I couldn’t cancel because I had the credits. I just used the credits to buy my grandkids their school clothes and then canceled it.

    My grandkids got some outfits, and they just love them. They wanted to wear them now. I’m like, “No, they’re for school.” My favorite was seeing their excitement because of the clothes that they got.

    It wasn’t too difficult to find my particular style. The items I did get from them was good quality. I did like that. I also like the different styles that they do have.

    When you receive your clothes, it’s what you see on the website. They’re true to size. I get a lot of wear out of them, even the boots that I have. I have boots that I’ve had for two years, and they’re still good.

    I would recommend JustFab to anyone, but I would tell them to watch their account. If you cancel, make sure it’s really canceled and your card is still not being charged. However, I’m on disability and could no longer afford it, Other than that, I love JustFab.

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    Ease of Use

    Reviewed Aug. 8, 2025

    I heard about JustFab from a friend years ago, so I decided to sign up. Their website is pretty easy to use. I haven’t purchased things in a long time, but the shoes are pretty nice. My experience with JustFab was good.

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    Verified purchase

    Reviewed July 23, 2025

    I saw JustFab on Facebook. Initially, I found the website's selection appealing and snagged my first pair, which was okay in quality. However, for subsequent purchases, I felt like the quality didn't meet my expectations, although I still liked the range of items available on the site.

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    JustFab
    Response from JustFab

    Hello Maritza,

    Thank you for sharing your experience with us. We appreciate your initial enthusiasm for our selection and are glad to hear you found something you liked. However, we're sorry to learn that the quality of your subsequent purchases did not meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Price

    Reviewed July 23, 2025

    I got a pair of boots from JustFab, and the quality has been satisfactory so far. The buying experience was smooth and pleasing, leaving me with a positive impression. What really drew me in was the membership offer, which allowed for some good savings.

    Having only purchased the boots, they remain my favorite item. When talking to friends or family, I would say that JustFab offers some good deals occasionally, making it worth a look. Overall, my experience has been positive, and I would confidently recommend JustFab to others.

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    Verified purchase
    PriceStaffRates

    Reviewed July 23, 2025

    JustFab's website offered an extensive range of products, making it easy to find the hiking boots I wanted at a great price. Ordering was a breeze, and the boots arrived in just two days.

    I was thoroughly impressed with the quality of the boots—they were amazing and exactly what I needed. Given my experience, I would confidently rate JustFab highly. I would definitely recommend JustFab to anyone searching for stylish and affordable footwear options.

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    Verified purchase
    Online & App

    Reviewed July 23, 2025

    Initially, I was attracted by the stylish shoes that JustFab offered. However, my disappointment with JustFab began when the shipping process took unexpectedly long. Despite this delay, I was quite satisfied with the shoes when they finally arrived. They looked exactly like the pictures on the website, matching all my expectations in terms of quality and appearance.

    While the extended shipping time was a setback, the product itself was good enough that I might consider subscribing again in the future. My overall experience wasn’t perfect, but the quality of the shoes has left me open to giving them another try down the line.

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    Verified purchase
    PriceStaffRates

    Reviewed July 23, 2025

    I took a chance with JustFab a while ago, but ultimately decided to cancel my subscription. My main issue was with the shipping—it took two months for my order of three tank tops and some sandals to arrive. Although this was frustrating, the quality turned out to be excellent. I still wear those tank tops today, so in terms of durability and value, I was pleased. The 2 for 1 VIP special was also a nice offer. If you're shopping around a holiday, however, shipping might be delayed, as I suspect happened in my case. The style selection is commendably classy. If I were to pass this on to a friend, I’d say the quality and pricing are definitely worth it, but patience with shipping is necessary.

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    JustFab
    Response from JustFab

    Hello Kelsey,

    Thank you for sharing your experience with us. We understand how frustrating it can be to wait for an order, especially when it takes longer than expected. We appreciate your patience and are glad to hear that you loved the quality of the tank tops and sandals. Your feedback about shipping delays, particularly during busy holiday periods, is invaluable to us and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 23, 2025

    JustFab was one of the few companies offering curated fashion choices at discounted prices, suitable for a high school budget back in the day. I've been a member since 2014, and it's hard to believe it's been nearly a decade. Their quality impresses me as it's on par with certain luxury brands, making the price I pay feel justified.

    Over the years, my style preference has shifted more towards timeless, versatile pieces, and I notice JustFab has fewer options that fit this description. Additionally, as someone with wide feet, finding a perfect pair is often challenging, especially with their Dream Pairs brand, which doesn't cater to my size 12 feet.

    Despite these constraints, JustFab's effort to cater to a broad audience remains evident, and my overall experience is positive. I would rate them about 4 out of 5 stars, acknowledging room for improvement, especially concerning size inclusivity and style variety.

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    Verified purchase

    Reviewed July 23, 2025

    A friend showed me a pair of sandals she purchased from JustFab and I decided to get them for myself. I like their service and found it quite satisfactory. However, I noticed that their size range could be more inclusive. While I was pleased to find some shoes in my size, which is 12 or 13, it remains challenging because not all styles accommodate larger sizes. Despite this, being able to find footwear that worked for me and knowing there are some options made me happy.

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    Verified purchase

    Reviewed July 21, 2025

    I was eager to expand my shoe collection and I remember coming across JustFab on Facebook. It's only been a couple of months since I joined, and I've genuinely enjoyed the shoe selection so far. Even though I've decided to cancel my subscription purely for personal reasons, I must say that the quality of the shoes I've purchased has been impressive; I really love them.

    Despite my decision to end the membership, I'd easily recommend JustFab to others looking for stylish footwear options.

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    Verified purchase
    Price

    Reviewed July 21, 2025

    I'm in college, so I was looking for boots that were cheap but also so cute. I liked JustFab. I recently got a pair of black leather boots from them, and they fit my budget and style perfectly. It was a great experience. However, I experienced a minor issue with an unexpected charge from what seems to be a subscription, and I may need to cancel it. But I like the boots a lot. The quality is really good. They're perfect for college. JustFab is a great place to shop if you're looking for college boots for going out.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 21, 2025

    There was an Instagram ad about JustFab. The website offers a great selection of trendy styles, and I've been quite impressed with what I found. I made a purchase and felt that the quality was pretty good, especially for the price I paid.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2025

    I purchased a pair of shoes when I went into the hospital. I first came across JustFab on Facebook and decided to give them a shot. I'm pleased to share that the customer service I received was excellent, which really made a positive impact on my shopping experience.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 21, 2025

    The customer service was outstanding; JustFab was incredibly helpful when I reached out. Despite this, I was not thrilled with being inadvertently enrolled in their VIP program, which led to unexpected charges. I felt a bit swindled into it, and it took contacting their service team to resolve the matter. As for the purchase itself, the product quality met my expectations for the price I initially paid, but the $50 charge for the membership was a surprise I wasn’t impressed by.

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    JustFab
    Response from JustFab

    Hello Samuel,

    Thank you for sharing your experience with us. We’re glad to hear that our Member Services Team was able to assist you, but we sincerely apologize for the confusion regarding your enrollment in the VIP membership and the unexpected charges. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Punctuality & SpeedRates

    Reviewed July 21, 2025

    I was searching for something specific online and JustFab popped up. I ended up ordering a pair of heels for an event. The selection and quality impressed me—particularly the heels, which were stylish and well-made. Having tried Just Fab for the first time in early April, I'm very satisfied with my purchase. While I only ordered this one pair, it was a great experience, and I look forward to shopping with them again. I would definitely recommend Just Fab, and give my overall experience a solid rating.

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    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed July 21, 2025

    I've made quite a few purchases from JustFab and generally found the quality to be good. In terms of pricing, I find it reasonable, although there was an increase from $39.95 to $49 when I reinstated my membership. It's been about three months. But before I got the membership back, I was a member for maybe four years. I appreciated the previous variety of styles, but now I feel that the current selection lacks that same diversity. The styles seem outdated and cater more to an older demographic, which dampens my enthusiasm since they don’t appeal much to middle-aged women like myself. This has led me to consider discontinuing my membership again.

    The user interface of their website is quite user-friendly. I've bought numerous pairs of shoes, both from JustFab and their apparent sister company, Shoe Dazzle. I lean towards simple designs, preferring classic pumps and anything with a strap.

    If I were to rate my overall experience, I'd give it a solid 4. Primarily, it's the need for a refresh in styling that keeps me from rating them higher.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed July 21, 2025

    My friend shared an exciting experience with JustFab's rewards program and a great selection of products. Having been a member for about 6 to 7 years, I've appreciated how my accumulated points allow me to make purchases at remarkably low prices, sometimes as little as $2.

    I've made quite a few purchases. The shoes I've ordered recently were pleasing, and I'd like to mention I've also bought purses, which were quite nice. In terms of quality, I'd rate the items I've received a 6 out of 10.

    Also, I find the monthly $50 charge easy to forget, which can be frustrating, though it's partly my oversight.

    Finally, navigating their website is smooth and efficient, which I would rate highly. Overall, I'd give JustFab a solid appraisal, but I do encourage potential users to keep track of those ongoing membership fees.

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    Verified purchase
    PriceStaffEase of UseRatesValue

    Reviewed July 21, 2025

    I found most of my purchases from JustFab to offer good value. My very first purchase was a pair of boots, and they genuinely exceeded my expectations in terms of quality for the price.

    My absolute favorite purchase so far has been a floral pair of heels that I got specifically for Easter. They were quite the standout! As for the style experts and selections provided, I find them to be hit or miss—a personal mix of what truly works for me and what doesn't. Often, I simply navigate the website myself to find exactly what I have in mind.

    JustFab has been good overall. However, make sure to skip a month if you're not purchasing shoes that month. There's an easy option to skip, saving you from receiving items you hadn't chosen.

    Regarding the delivery and timely arrival of products, I'd rate it a solid five stars. In terms of pricing and overall value, I also give it a five. Shipping, from what I recall a few months back, is included. Plus, they have a rewarding credit system that occasionally earned me free pairs of shoes, which I think is fantastic.

    Navigating the website feels quite intuitive and straightforward for me. However, for someone like my mom, it might not be as seamless, though this slight drawback doesn't dampen my overall experience.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 21, 2025

    I liked JustFab's affordable deals and range of stylish shoes. At one point, they had an offer where I spent just $20 for a pair, which was quite a bargain that I couldn't pass up. This led to me purchasing a total of three pairs of shoes. The first pair were some low-top loafer-style dress shoes with sneaker bottoms—super comfortable and highly affordable. The craftsmanship impressed me too, as many mistook them for high-end brands, despite me spending just $20 on them.

    One of the things I appreciated about JustFab was the swift delivery. I ordered them on a Wednesday and by Friday, those shoes were on my feet. The shipping process was discreet enough that I didn't have to worry about package theft from the porch.

    Although I haven't had a chance to engage with their customer service due to a seamless shopping experience, I did contemplate gaming their system by creating new emails to continuously enjoy their amazing introductory offers. Overall, I'd recommend JustFab tenfold due to their efficiency and value. If you're seeking quick, quality, and well-priced footwear, JustFab is definitely worth exploring.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 21, 2025

    Having subscribed to JustFab for nearly three years, I can confidently say their service is impressive. The customer service is consistently excellent. I appreciate how the shoe consultants have selected designs perfectly tailored to my taste. In terms of quality, my purchases have always been satisfactory, so much so that I’d confidently give them a high star rating, indicative of a strong recommendation to friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 20, 2025

    I love JustFab, the selections and the fact that they carry extended sizes. I'm a big-foot girl. Having the size 12 available and cute styles that don't look like grandma orthopedic shoes, I like that. And I can skip a month.

    My first purchase was a pair of work shoes that I wear every day. It's been six months now, and there's no wear and tear on it. It's great. They conform to my feet. I have no complaints. I also bought sandals and a dress.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 20, 2025

    I purchased a cowgirl’s red boots from JustFab. The boots are mid-calf length that I like. They’re not too tall. They fit my calves very well, and I love that because I have small legs. They’re black and square mid-heel length boots, and I love them.

    The quality and the experience that I have with JustFab is wonderful. There’s no harassment about having to reorder. You order on your own time frame, and they have different styles and vibrant colors. It’s very easy to find a particular style of items. The quality of the shoes are 100% to perfection. I’m very pleased with my shoes. The estimated shipping time was right on time. I didn’t have to wait extra days for my shoes.

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    Verified purchase
    PriceRates

    Reviewed June 20, 2025

    I bought a pair of black boots and a pair of beat-around shoes from JustFab. They are good quality and nice. I took advantage of their 50% off, and I got the beat-around shoes for $10. I liked them. They’re competitive with their quality. I’ll order from them again. They’ve got a lot of choices and I like the styles.

    I wore the shoes and a buddy of mine asked me where I got them, and I told him I ordered them online. The prices are pretty good. The boots are like motorcycle boots because I ride a motorcycle and I wear them, and they’re nice.

    The website is good. The only thing is I didn’t know they were going to take out a membership, but I did pause it.

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    Verified purchase
    PriceRates

    Reviewed June 20, 2025

    I signed up with JustFab because I like their shoes. I’ve known about JustFab for a while, but I don’t stay subscribed because of the membership. I try not to stay on it since I don’t like when they pull money from my account.

    I recently bought a pair of cowboy boots for a party, and they’re good. I like them. I’ve ordered boots from them before. I love their shoes. I would recommend JustFab.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsEase of UseRatesFollow-Through

    Reviewed June 20, 2025

    The pair of boots I've gotten from JustFab is holding up decently. They were a mid-calf, zip-up thing. I've never had zippers on boots, so instead of lacing them up every day, that was nice. I've used them for about a quarter of a season now, and they're not falling apart, so it's a good sign.

    The boots were closer to $80, but I got them for about $16, a good price for a new pair. I did it on my phone, and it works pretty well. I think I have a little trouble searching for an option, but on a computer, it would be even better.

    The $10 fare is a good bang for your buck. It's worth a shot, but I'd suggest cancelling the subscription. I couldn't see myself buying more shoes each month, so it wasn't really for me.

    The only issue came when I was trying to end the subscription. I had called out a couple of months ago to get it canceled and refunded. That took a little bit longer than I would have hoped. But then the next month, I had to call again to cancel. They were very nice, but the inaccuracy of canceling it completely the first time was very frustrating.

    I actually have recommended them to a couple of friends at work. It was just the cancellation process that was a little annoying. If I needed another pair of boots and these held up for a couple more years, I might reconsider JustFab.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 19, 2025

    I saw Instagram ads on my stories for JustFab. I was like, "First shoe for 10 bucks. All right, I'll buy a shoe for 10 bucks." Plus I saw styles that I liked. If I didn't like the shoes, even for $10, it's not worth it because there's always shipping. Consumerism is a really big thing right now. If you don't actually think you're gonna wear the shoes, then don't get them. End the subscription or don't pay for it. But if there's styles that you actually like, it's worth it. The quality is good. I bought a pair of wedges and when I tried them on, they were comfortable. That's what I expected, although they were taller than I expected.

    I did a lot of research online before I purchased them because I did question if it was a scam. A lot of people said that it was really hard to cancel the subscription after you've gotten what you wanted. Or if you had a few purchase shoes and then you didn't want to keep doing it, it was like impossible. I was a little worried about that. But my experience was fine. I was able to do it online and I kept all the confirmation emails that my subscription was canceled. I never got charged for something I didn't buy, so my experience was good.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 19, 2025

    I purchased from JustFab just because of the cost of all their products. When I need something for an occasion, it's good to just go online, and it comes quickly. Their selections are good and they come true to size.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppRates

    Reviewed June 19, 2025

    I saw an ad for JustFab somewhere for a shoe deal, and then I ordered a couple of pairs of shoes. I got either one or two of them discounted, and then one of them for 10 bucks. But I had to return two of the pairs of shoes on my first order because they looked a little different than what I thought. I thought the material was gonna be a little different. They were kind of like boat shoes, casual, like Dockers kind of looking. So, I returned two of those pairs, kept one of the pairs. And then I think they ran the deal again.

    And so, I tried three other types of pairs of shoes and then went with those. And I’m wearing one of them right now. But it was pretty easy to return the shoes when I needed to. 

    The membership is a little pricey, but the deals that they run are good. And right now, I think I’m doing the little loyalty program that I keep forgetting to deny the $69 monthly payment at some point. And I think I was trying to buy a couple of pairs of shoes in certain colors, but they're out of stock. I got a big foot. And so, 12s and 13s usually are pretty low in stock. So, I hope they have more quantity.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 19, 2025

    We were checking pictures on Instagram, and my daughter saw a pair of shoes she wanted, so I got them. They didn’t necessarily look like the one we saw in the picture, but she liked them. She's only four, so who cares? I personally wouldn't buy anything from there, but it was a decent experience.

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    JustFab
    Response from JustFab

    Hello Stanique,

    We're sorry the shoes didn’t match the expectations set by the photo and that the quality fell short for you, even though your daughter was still happy with them. We understand how disappointing it can be when a product looks different from what was advertised, especially when you're purchasing with someone special in mind. While we’re glad to hear our Member Services Team made a positive impression and that the pricing felt fair, it’s clear the product itself didn’t meet the standard you were hoping for. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed June 19, 2025

    I got awesome shoes from JustFab as a gift from my sister. She got me stilettos, sandals, and boots, and she said they’re pretty affordable. They’re really good quality, stylish, held up well, and I love them.

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    Verified purchase
    PriceRates

    Reviewed June 19, 2025

    I saw JustFab on the website and so far, it’s goof. I got shoes from there and overall, the quality and experience is good.

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    Verified purchase
    Sales & MarketingPriceBillingRatesHonesty & Transparency

    Reviewed June 4, 2025

    While JustFab does have nice clothes, the payment arrangement department is a little scammy. They were charging my mom's account when she had canceled it multiple times. And she was paying for it monthly without her knowledge. She was paying for it monthly, so I used her credits.

    When it comes to sizes in clothing, shoes and stuff, they should add a more descriptive size chart. Also, the fashion department is a little bit outdated. They didn't have clothes for different events like parties and going out. They also don’t have a lot of wow styles. I like to have different options. If they ever looked at their competitors, those guys have more options. But, I did get some business, casual things from JustFab and the quality of the clothing is good.

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    JustFab
    Response from JustFab

    Hello Chirron,

    We're sorry to hear about your and your mother's frustrating experience with the subscription service, especially with repeated charges after cancellation attempts. We understand how concerning and unfair that feels, particularly when it leads to unintentional billing and creates doubt around the payment system. We also hear your feedback on the need for a more detailed size chart and a more modern, diverse selection of styles. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase

    Reviewed June 3, 2025

    I’ve been a member with JustFab for two to three months and I just purchased my first pair of sandals from them. It wasn’t difficult to look for the style I wanted in the app. The sandals I got are really comfy. I would recommend their app to my friend.

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    Verified purchase

    Reviewed June 3, 2025

    The stuff from JustFab are so cute, if I could afford them all! I’ve got some boots that's five years old that are still intact, and they still look new. The quality is overall genuine and perfect for me. Maybe somebody might think differently, but that's just from my experience. They are the best.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 3, 2025

    I’ve purchased several pairs of boots from JustFab and they’re exceptional. I love how if the shoes don’t work for me, I can send them back and get another pair. That's why I shop at JustFab and Shoe Dazzle, because if they don’t fit right, I don't have any problems returning them because they send me a return label. I’ve recommended them to several people.

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    Verified purchase
    Online & AppStaff

    Reviewed June 3, 2025

    The cowgirl boots that I purchased from JustFab were great. They were just a little bit too tight. Overall, I think they have a great selection on their website.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 3, 2025

    I first heard about JustFab on TikTok and an ad popped up for boots for $5. I ended up ordering a pair of boots, and they're great. I got them within two weeks. But I had an issue. They’re supposed to take out only $5 as payment, but they took out $49 as soon as my check hit the bank at the beginning of the month. I even looked through my emails to make sure the pair of boots was just $5 and there was nothing extra. The only extra was the shipping fee. With that, I paid $20 altogether. I just don't understand why they took out $49 from my bank account.

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    Verified purchase

    Reviewed May 30, 2025

    My mom bought shoes from JustFab. She's been a customer for a long time. And I’ve been a member since 2022. I’m fine with the selections from the style expert. The products are more like low-end that's why there are so many deals, because in my opinion, they’re a little bit cheaply made. That's why I don't really purchase my shoes from them as often, because they're not the most comfortable.

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    JustFab
    Response from JustFab

    Hello Arianna,

    We're sorry the quality of the items hasn’t met your expectations despite the variety and deals available. We understand how important durability and comfort are when choosing products, and that feeling uncertain about those factors can affect how often you shop with us. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePrice

    Reviewed May 30, 2025

    I have only one complaint with JustFab. I bought some shoes and got charged for them for about 20-something dollars. A few weeks later, I saw a charge of $49 on my bank account from JustFab. I called, stayed on the line for almost two hours, and nobody picked up. That’s the only thing I purchased from them.

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    JustFab
    Response from JustFab

    Hello Beni,

    We're sorry you were charged unexpectedly after your purchase and spent nearly two hours in your interaction with our Member Services Team without getting the help you needed. We understand how frustrating it is to deal with billing confusion, especially when there's no follow-up or resolution. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceStaffRates

    Reviewed May 22, 2025

    A few years back, I saw JustFab on my social media in one of their partnership ads, and I’ve been a member for probably five years. I’m more of a homebody and do my best at home. Since I also clean homes, I was looking for something that kind of worked for me, versus having to get up at 8 a.m. and go out to work and clock in somewhere. The selections from my style expert are great, and they regularly suggest items that appeal to me. My last purchase was a tote bag and three pairs of shoes last December. The quality of everything was 10 out of 10. The membership is worth it because you have the option to pause or a chance to skip the month.

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    Verified purchase
    Rates

    Reviewed May 22, 2025

    I had a great experience with JustFab. Ordering was easy, and the package came in on time. The quality of the shoes is not the best I’ve had compared to other places I’ve bought heels from. The size also runs a little off compared to most other places. I haven’t done a return yet, but I plan to. That’s the first thing I’ve ordered, so I probably will order another pair of shoes, but maybe not heels. I think it’s a pretty good thing.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 22, 2025

    When you first start your account with JustFab, they have you do this profile to see like what your style is. And then from there, those are the only types of shoes that you see. I don't like that so much. Because styles change, people change, ideas change, moods change. I don't know if that's how it is or if that's just the selection that they have, but I feel like I can't get out of this certain look or style of shoe that they're offering.

    You should be able choose what you want to see at any given time, not necessarily what they want you to see because of a profile that you may have filled out at one point in time. I would like to see more variety of the models. I don't think the shoes are displayed very well sometimes.

    I think everything is overpriced at this point in time. But I think the shoes are overpriced for the quality of shoes that JustFab is sending out. However, there's always clearance or buy two deals. I don't really utilize it that often because they take too long to deliver. If you're going to pay $50 a month for VIP or $80 for one item, if you're a non-VIP member, then I think the quality should definitely be commensurate.

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    JustFab
    Response from JustFab

    Hello Nakisha,

    We’re sorry that the personalized experience you expected from the style profile hasn’t lived up to its promise—it makes sense to want more flexibility as your tastes evolve, and being locked into the same recommendations can feel limiting rather than helpful. We also hear your concerns about pricing and value, especially when the quality or shipping speed doesn’t match the cost of membership. Your point about the need for more diverse model representation is important too—presentation matters, and we want every member to feel seen and inspired while browsing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceRates

    Reviewed May 22, 2025

    JustFab had a nice kind of array of platforms but what I was looking for specifically were boots and I didn’t like their boot selection at all. They seem very outdated and they’re not something I’d wear. But their sizing was great. I’m a size 11 normally. I have a pretty big foot where in some cases, I even fit a size 12. So, finding shoes that fit me is not an easy feat. I ordered a pair of platforms recently from them. They came in a size 11 and they fit amazing. I would like to see more classic pumps and platforms because that’s generally what I wear.

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    Reviewed May 21, 2025

    JustFab has a good deal on shoes if you want to buy a lot of them. They were the first ones that came up on the internet when I was looking for shoes that I like.
    I’ve been a member since around the end of March and I purchased one pair of shoes from them. I liked the quality and was satisfied with the shoes themselves. But, they were too big, even though I ordered my size. It could just be the type of shoe, but I’ve never ordered my size before and had it be too big. I never ended up sending them back because I didn’t have the time.

    Overall, my experience could have been better. I feel like they did everything what they said they would, but it’s hard to get out of the membership that they try to rope you into.

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    JustFab
    Response from JustFab

    Hello Lena,

    We’re sorry to hear that your experience with sizing and VIP membership flexibility hasn’t met expectations, especially when you were initially drawn in by the great deals. It’s frustrating to receive shoes that don’t fit despite ordering your usual size, and we understand how returning them can become difficult when life gets busy. While we’re glad the value of the deal stood out, we hear your concerns about the membership being tricky to manage and the style expert feature not being a fit for your preferences. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed May 21, 2025

    JustFab’s prices were fair and they had what I liked. The selection was okay. But JustFab can improve on the size part because I had to return the shoes when I got them. I’ve been a member for a month and I used their VIP discount.

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    JustFab
    Response from JustFab

    Hello Chiluba,

    We're sorry the sizing didn’t meet your expectations, especially when you were looking forward to trying styles that caught your eye through our VIP perks. We’re glad you’ve found value in the discounts so far, but we understand that inconsistent fit can take away from the overall experience, particularly when you’re just starting to explore what we offer. Your feedback on sizing and style variety is important, and we're using insights like yours to improve the fit and appeal of our collections. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingRates

    Reviewed May 21, 2025

    It was around 2016 that I first heard about JustFab. And my recent purchase was last month. They offer good products and their price is not high at all. The style expert suggests nice things and their website is perfect. They give you easy access to find what you're looking for.

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    PriceRates

    Reviewed May 21, 2025

    I have been with JustFab for seven months. The quality and price of their products were great. I like what they have in stock, and I got some nice stuff. The delivery was even faster than I expected. I appreciate the service.

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    Punctuality & SpeedOnline & App

    Reviewed May 21, 2025

    I tried JustFab once, and they delivered exactly what I ordered. I’m a bit busy, so I always wanted to get good quality shoes and things from them. What you see on their website is what you get, so I decided to continue.

    I have a great experience with JustFab. Anytime I order, it comes in good condition and looks nice. I think I have some points I still need to use. JustFab is real, and they’re worth doing business with.

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    Reviewed May 20, 2025

    I love JustFab. I don’t have to go into the store. Quality is great. I bought some loafers and a pair of kitten heels. I just canceled because I’m moving out of state and I don’t have my new address yet, but I will resume.

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    Customer ServiceRates

    Reviewed April 29, 2025

    I've been with JustFab for around six years now, and during this time, I've enjoyed various perks – like the buy one, get one offers. Their recommendations always seem to match my style, and the quality of the products is consistently very good. Among my purchases, the pair of boots stands out as a favorite. If someone asked about my experience, I'd definitely recommend they become a member. The quality and customer service have been impressive, and overall, I'd rate my experience highly.

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    Customer ServicePriceRates

    Reviewed April 20, 2025

    A friend frequently purchases JustFab’s products and told me about it. I've been a member since around 2018 and while I'm generally satisfied with the selection that the shoe expert curates for me, I find their credit option troublesome. I often have to remember to skip every month, or else they just charge me, which is inconvenient.

    Regarding the quality, I mainly buy shoes from JustFab, and I'm pleased with them. The shoes have been durable and remain in good condition over time. As for customer service, I'd rate it highly as I've never had any major issues. Similarly, I find the subscription pricing quite fair.

    Overall, my experience with JustFab has been positive, except for the hiccup with the credit option.

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    Reviewed April 20, 2025

    I haven't shopped at JustFab in a while. The last time I shopped there, I got a pair of boots. Their quality is decent. The first pair of shoes I purchased was back in 2011 and I still have them now, but I just don't wear them.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRatesValue

    Reviewed April 19, 2025

    I opted to become a member of JustFab over a decade ago after noticing their distinctive offerings. The company offers a variety in product selection and the flexibility of their membership impressed me, particularly since I can skip a month without being charged a fee and still access my credits and personalized selections from a style expert. The process feels personalized and caters to my style and size, which is a fantastic touch.

    The selection curated by the style expert always met my expectations, and I appreciate the special offers like the "buy one, get one free" deals. The ability to use credits for multiple items and the constant availability of my wardrobe are perks I highly value. As for the quality, my early experiences suggested room for improvement, but it's evident now that JustFab has elevated their product quality over the years—everything I own has withstood the test of time.

    One strong point about JustFab is their pricing, offering substantial value for money, and their website is user-friendly and easy to navigate. I've had minimal interaction with customer service because the process is smooth; yet, during the one instance I considered returning an item, they provided clear guidance.

    Sharing via word-of-mouth, I've always advocated for JustFab due to their excellent selection and pricing. I would tell anyone who is interested in fashion and on a budget to consider JustFab, especially since many items I've gifted have been well-received.

    Overall, being a satisfied customer for many years, I've found consistent satisfaction with the brand and absolutely recommend it for anyone seeking stylish options without pressure or exorbitant costs.

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    Sales & Marketing

    Reviewed April 19, 2025

    The purchasing experience on JustFab’s website was smooth and easy. I eventually canceled my membership because I wasn't using it much, but before that, I used some leftover credits to purchase light-up tennis shoes for my son, which he adored.

    While I didn't personally benefit from any special offers like 'buy one get one' or discounts, I found the overall product quality to be decent. I did appreciate the selection offered by their style expert, even though I hadn't engaged with it much in recent years.

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    Customer ServicePriceStaffRates

    Reviewed April 19, 2025

    I was in need of some stylish boots. Having used JustFab's services for years, I find myself continuously coming back. Mostly, I've purchased boots, and I've been very satisfied with the quality. They always meet my expectations in terms of style and durability.

    Navigating their customer service has been a breeze for me. Once, when I wanted to cancel my subscription, the representative offered an extension which I appreciated for its flexibility. This meant I didn’t have to cancel outright, providing me more time to decide. It's flexibility like this that keeps bringing me back.

    The quality of JustFab's products has consistently been top-notch for me. While I primarily purchase boots, they've never disappointed in terms of quality. When it comes to pricing, I believe it's fair and reasonable, which is another reason for my continued patronage.

    Although I'm not very consistent with checking my emails, I assume they send their members great offers and deals. The website itself is user-friendly and straightforward to navigate, making shopping an effortless experience.

    Overall, my experience with JustFab has been excellent, highlighted by their outstanding customer service and high-quality products. I would definitely recommend them to anyone looking for stylish and affordable footwear options.

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    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed April 19, 2025

    I recently made a purchase at JustFab—capitalizing on a good sale—acquiring a mix of shoes and clothing items. I'm genuinely impressed with the quality of their products; I absolutely love them.

    One of the standout features for me is their style expert recommendation system. It's quite nifty, providing inspiration when I feel stuck or if I want to explore new styles. Even if the recommendations aren't my top choice, they reliably steer me toward other appealing options.

    I like the affordability and vast selection available—there's truly something for everybody at JustFab.

    I've been fully satisfied with their customer service, quality, pricing, and the user-friendliness of their website.

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    Online & App

    Reviewed April 19, 2025

    The selection on their website is quite good, and I've been pleased with the choices available at JustFab. The quality of the items I've purchased has also met my expectations, which adds to my positive experience.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 19, 2025

    I was impressed with JustFab's variety and price points, which is why I decided to become a member. My latest purchase was a pair of boots for my daughter, and I found the selection to be quite good.

    There was one occasion where I needed to contact customer service because I forgot to cancel my membership due to budget constraints. When I reached out for a refund, the team was quick and efficient in assisting me. Overall, my experience with JustFab has been positive, and I'm satisfied with the services and products they offer.

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    Sales & MarketingPriceRates

    Reviewed April 18, 2025

    An online advertisement initially sparked my interest in JustFab. I’ve been a member for several years now, though I've only made one purchase. I ordered a few pairs of shoes for my daughter, who is 7 years old, and they seemed to be satisfactory. However, since they were for her, I couldn't directly comment on the feel or fit. As for the pricing, it was appealing.

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    Sales & MarketingPriceStaff

    Reviewed April 18, 2025

    I like when JustFab has sales. When I do buy, I buy in bulk, and I have a lot of credits when I do buy. I like their styles for bigger feet women. I got a larger size foot. As far as quality, the boots are better than the sandals and heels. The heels and sandals are kind of cheap. They don't really last that long. My favorite purchase would be my boots. They're wide calf-friendly, and the heel quality is good. Overall, they have great boots. The monthly subscription is for your fashion-forward girlies. Not everybody spends 50 bucks a month on shoes.

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    JustFab
    Response from JustFab

    Hello Shakia,

    We're sorry to hear that the heels and sandals haven't met your expectations in terms of durability. We understand how disappointing it can be when the quality doesn’t match up to what you were hoping for, especially when you’ve found other items like the boots to be a great fit. We also appreciate your insight about the subscription—it’s clear that the monthly cost might not be for everyone, and we’ll keep that in mind as we continue to improve our offerings. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed April 18, 2025

    My favorite purchase from JustFab has to be the light-up dinosaur shoes I got for my grandkids, they were just adorable. I first saw the company on Facebook and they had really good deals, so I checked them out. The website is very simple and easy to maneuver. They have a good selection, the quality is good, and their delivery times are awesome.

    I’ve been able to take advantage of their deals, like getting shoes for $10 when you buy more than one pair. The only thing I really don't like, though, is the recurring charge that they keep trying to put on my card every month. That recurring charge is the only thing I've had an issue with.

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    JustFab
    Response from JustFab

    Hello Cherise,

    We're sorry to hear about the frustration with the recurring charges you've encountered. We understand how annoying it can be when unexpected charges appear, especially when you're enjoying other aspects of the experience, like the deals and product quality. We appreciate you sharing your feedback about the light-up dinosaur shoes and the ease of navigating our site—it’s great to hear those parts of your experience met your expectations. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Refunds & Payouts

    Reviewed April 18, 2025

    I’ve been with JustFab for quite a while now, and over the years, the variety of options they offer has consistently impressed me; it's one of the aspects I appreciate most. My latest purchase was a pair of boots, and in terms of style and quality, they haven't disappointed. Everything I've gotten has been of good quality.

    However, I recently discovered a concern. When checking my account, I noticed I have a lot of credits listed as expiring soon. This was news to me, and it was quite worrying because it implies that I might lose the credits despite having paid for them, which doesn’t sit right with me. Despite this issue, my overall experience remains fairly positive.

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    Sales & MarketingPriceOnline & AppRates

    Reviewed April 16, 2025

    Back in college, I appreciated the convenience of a subscription model, especially since browsing stores just isn't my thing. There's something thrilling about receiving a package and feeling like you've acquired something valuable, even if you're keenly aware of the membership costs.

    I've been part of the VIP program, though I admittedly haven't really explored special offers beyond that. However, they've had enticing promotions like wine coupons — although, I never quite got around to trying those out.

    When it comes to their selection, I generally find it pleasing. However, my recent experiences brought some disappointment. I ended up returning five pairs of shoes due to improper fits and unusual cuts, which I'm not accustomed to from them. Despite these hiccups, my enthusiasm wasn't significantly dampened.

    One standout moment from my JustFab journey was the collaboration with Rachel Zoe. I was smitten by that collection and probably purchased every shoe they offered. One of my favorite pairs, in fact, hails from that line. Collaborations like that, with a unique and high-quality design, always capture my interest.

    In terms of overall quality, I'd say it's commendable. While there are occasional misses, I've been generally satisfied, rating it on the better side of average. With this positive experience, I often find myself on their website eagerly preparing for the next season. Being a bulk and seasonal buyer, JustFab's subscription model suits me perfectly — purchasing all that I need for autumn, winter, or spring in one go is wonderfully convenient.

    Would I recommend JustFab? Absolutely—simply align your needs with their model, and it can be just as rewarding.

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    Sales & MarketingStaff

    Reviewed April 16, 2025

    I picked JustFab as an online retailer largely due to their enticing discounts and the seamless shopping experience they offer. I've been a loyal customer for over a decade. A misunderstanding with package delivery through FedEx occurred to another apartment, which was frustrating. Setting those issues aside, my overall purchases with JustFab have been quite satisfying.

    The most rewarding aspect is definitely the discounts, like the buy one, get one free offers and the exclusive VIP perks. These make shopping here so appealing. The selection from my style expert can be hit or miss, sometimes unraveling styles that feel a bit old-fashioned. Despite this, the quality of what I’ve purchased, especially in clothing, stands out as top-notch. Boots are my absolute favorite item; I adore my knee-high pair in black and brown, both featuring skinny heels that add elegance to any look.

    When it comes to the website experience, it's been satisfactory overall, aligning nicely with the whole user-friendly approach JustFab champions. Should friends or family inquire about JustFab, I'd assure them of the extensive selection and underline that, in most cases, they'll find contentment in their purchases.

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    PriceRates

    Reviewed April 11, 2025

    I’ve been a member with JustFab off and on. I used it a couple of years ago and got some winter boots. However, I can't remember to cancel it or to do that checking thing every month, so I ended up just canceling it because I'm just going to get charged and I'll forget to skip the month.

    It was easy to find the style I was looking for, and the selections from the style expert were good. The quality is not bad. For 20 bucks, you know what you're getting, and I don't have high expectations. They're not $80 shoes. They're just a little slip-ons, so it'd be like me going to Walmart and buying them.

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    PriceOnline & AppRates

    Reviewed April 11, 2025

    During the nine years that I've been using JustFab, I've become a fan of not only their boots, which come in various styles like flat and with heels, but also their clothes. Whenever I wear something from JustFab, I often receive compliments and inquiries about where the outfits are from, which is always a nice feeling.

    In terms of quality, I find that both their clothing and shoes are quite good for the price. The selection on their website is generally impressive, though I have noticed a shift lately towards a more sporty and casual style. There's a lesser variety of flat, dressy sandals. I suffered a fall and I can no longer wear heels.

    While there are a few things I'd like to see improved, I often find myself suggesting JustFab to friends and family when they compliment my shoes or attire.

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    Punctuality & SpeedStaffBilling

    Reviewed April 11, 2025

    I absolutely love the items I've ordered from JustFab; the quality has consistently impressed me and everything arrives promptly.

    My experience with their selections is somewhat mixed. There have been a few occasions where I couldn't find items I had seen before. I also wish they'd offer more variety, particularly in the ankle-cut boot category. Many of their boots tend to be long, and I would appreciate having more options for shorter, non-suede boots, as suede isn't ideal for all weather conditions.

    If there's one suggestion I could make, it would be to extend the deadline for declining the VIP membership payment to at least 10 days. That extra time would be really helpful. Overall, I still feel satisfied with JustFab's offerings.

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    PriceStaff

    Reviewed April 10, 2025

    I purchased about five pairs of shoes from JustFab. I like them because I think they're affordable. I like all different kinds of colors. But I wish sometimes I could get some deals, being a member for so long.

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    Punctuality & SpeedOnline & App

    Reviewed April 10, 2025

    I had a good experience with JustFab. When I got my subscription, the first pair I got was $20. The shoes that I had, though, I wasn’t able to fit the shoes that I had though because the shoes were narrow. So I ended up giving them away to my friends. In terms of quality, nonetheless, they led up to their expectations as being on the website. The shipping was also fast. It came sooner than it was supposed to. The shoes looked exactly like they did in the picture, so everything was a good experience.

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    PriceOnline & AppRates

    Reviewed April 10, 2025

    My experience with JustFab has been quite limited, having made a single purchase on their website. Though I've only bought one item, a pair of shoes, I found them to be cute and reasonably priced. The quality seemed promising, even though I haven't had the chance to wear them yet.

    Navigating the site was seamless once I came across it, although I'm unsure about becoming a member at this point because of financial considerations. I might consider buying from JustFab again, but as of now, membership isn't something I'm ready to commit to. Overall, my experience has been positive, and the pricing for the shoes received a perfect score from me.

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    Price

    Reviewed April 10, 2025

    The designs for the JustFab shoes instantly caught my attention, especially the variety of pumps they offer. I found it quite straightforward to locate items that matched my style. The only hitch was not finding the right size immediately, but otherwise, the browsing experience was smooth.

    When it comes to the curated selection by my style expert from JustFab, I must say they were spot on. The quality of their products impressed me, as the items I've purchased have demonstrated their durability and quality.

    My last shopping spree with JustFab was around November last year, and although I haven't made a purchase yet this year, their offerings remain quite appealing. Among all my purchases, I particularly adore the pumps.

    As for recommending JustFab, I'd assure my friends and family about its affordability paired with quality. Despite not being aware of the celebrity editions beforehand, knowing personalities like Steph Curry's wife and Kelly Roland have collections makes their offerings even more intriguing.

    Overall, if you're looking for affordable and stylish shoe designs, JustFab is definitely a go-to.

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    Refunds & PayoutsStaff

    Reviewed April 10, 2025

    I’ve been with JustFab for many decades, and things have been good. I actually have some purchases that I’ve still been using for 10 years now. But honestly, I was in the midst of canceling my VIP options because I don’t shop like I used to before, now, it’s just as need be. Sometimes I forgot to skip the month, and then I have to call customer care just to get them to do me a refund.

    I was just like, I’m just going to cancel out of VIP. JustFab never thinks about things like an anniversary or a birthday, like saying, “Oh, we’re celebrating 10 years you’ve been with us.” Your incentive is just not good. I’ve been with others for over decades too, and every birthday, I know what they’re saying to me. JustFab can do better.

    JustFab needs to improve their incentives because it would be a good way to keep a customer. You have to give money to get money. If you give a customer $5, you’re basically telling them, "I need you to spend another $10 with me." That’s just how it works.

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    Online & App

    Reviewed April 10, 2025

    I was curious about the variety JustFab offers. I used to be a frequent buyer years ago but recently decided to give them another shot for shoes since I'm primarily into boots and tennis shoes. The quality of their shoes stands out; the pairs I bought for my kids have survived all their running around without any issues.

    The selection on their website is great, catering to a diverse range of styles and preferences. I appreciate that there's something for everyone and never feel limited by their choices. I'm quite satisfied with my experience. Overall, I'd recommend JustFab to others.

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    Reviewed April 10, 2025

    I’ve had JustFab for since 2017. I was a member, and then I cancelled, and then came back to being a member. The last purchase I made was the loafers, and they have good quality. So, they have a really good selection, but the sizes are just too small. And there is no wide selection.

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    Online & App

    Reviewed April 10, 2025

    JustFab has been great. I've been a part of it since before 2017. I've been staying with them because of the fact that I can skip every month if I can't afford the payment. The skip option is unlimited. It's always easy to navigate the site and to find the style I'm looking for. The selections given by the style expert are not bad. Some of them are not really to my taste, but it opens me up to wanting to try different styles.

    When I order, some of the quality is great and some of it is just not. I bought this tear-away coat before and I bought it in a size that I thought was going be sufficient for me, but it wasn't. Even the whole concept of sleeves coming off and being able to deattach wasn't good. It can't be a one coat. It has to be different ways and different pieces. So I was disappointed by that selection. But I did buy a batch from there that I really liked and it's been really well for me so far.

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    Online & AppRates

    Reviewed April 10, 2025

    I'm quite satisfied with the quality of JustFab's products, especially my favorite purchase, the red blazer. The selection on their website meets my needs, and I've had no issues. I rate my experience with JustFab at the top because everything has been timely and satisfactory.

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    PricePunctuality & SpeedRates

    Reviewed April 3, 2025

    I signed up for the membership, but later had to cancel it due to a move. During the time I was a member, I found their selection to be quite good. I purchased boots from them, and I was pleased with the quality; they were really nice. Although I eventually stopped the membership, I appreciated the company's accommodating nature during the process. Overall, I would rate my experience with JustFab a solid 5, while the pricing aspect of the subscription is worth a 4 in my view.

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    Reviewed April 2, 2025

    I've been ordering from JustFab for the last few years. I didn't know I was a member, but it came across my Facebook one day a few years ago.

    I like their styles. Their shoes fit. The quality is phenomenal. I just wish they had more of my size. A lot of their options, especially for tennis shoes and sandals, don't have enough of it. I seem to only be able to shop in the boot section – I just ordered some last Christmas.

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    Sales & MarketingRates

    Reviewed April 2, 2025

    I've bought sneakers and clothes for my grandson, and I really like them. The quality of the items is good, which is why I've been purchasing from JustFab for a couple of years now. Being a member, I enjoy the products and discounts they offer. I'm very satisfied with my experience and would rate JustFab highly.

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    Customer ServicePriceStaffRates

    Reviewed April 2, 2025

    They’re great. I’ve been with JustFab for so long. The selections are fine and the quality is good.

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    Sales & MarketingPriceStaffRates

    Reviewed April 2, 2025

    I was a member for a while at JustFab but had to cancel because it became unaffordable for me at the time. I loved the selections provided by their sales expert, especially since I have wide feet; it was accommodating to my needs. The quality of the items I purchased was top-grade and very impressive. Overall, it was easy to find what I was looking for on their platform, and I've never encountered any issues. While I recommend JustFab and rate my overall experience as excellent, I would rate the subscription price as slightly less favorable.

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    Rates

    Reviewed April 2, 2025

    I had a lifestyle change and decided to wear heels more often, which brought me back to JustFab. The selection from the style expert is okay; I'd rate it about a 6 out of 10.

    My favorite purchase so far has been a pair of black slingback heels. They're quite stylish and versatile. The quality is decently good, which I’d rate a 4 out of 5. What stands out about JustFab is the convenience of finding several different styles all in one place.

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    JustFab
    Response from JustFab

    Hello Emma,

    Thanks so much for sharing your experience. We’re really glad to hear that your lifestyle change brought you back to JustFab and that you’ve found a pair of black slingback heels you love—they sound like a great find! We appreciate your honest feedback about the style expert selection and your rating on the quality. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed April 2, 2025

    I've had a great experience with JustFab. I discovered them while surfing the internet and was immediately drawn to their style, which fits my personal preferences. The selection provided by my style expert always appeals to me and fits well. The quality of the products is impressive, which is why I've made multiple purchases—I've even bought items for my husband.

    The pricing is very affordable, which makes it easy to shop. I mostly got shoes, and they are still in great shape; I'm satisfied with their quality. The JustFab website is incredibly user-friendly, making navigation a breeze. Overall, my experience has been fantastic as I explore trendy and affordable products with quick delivery times.

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    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed March 21, 2025

    I heard of JustFab and I like that they have booties, boots, heels, and flats. They have other options besides sneakers ‘cause I’m not a sneaker kind of girl. And I like the fact that they have a kids’ section as well. They’re cute and comfortable shoes and they last long for a decent price.

    They understand the style that I like so I don’t have a hard time using their website trying to find the things that I like. I’m a member, so I take advantage of the VIP membership where they give you discounts on the shoes. And then they have really good discounts for kids so I use it for that as well.

    The style experts always ask a series of questions at the beginning, which is cool because it narrows it down on their half, so when they show you boots and booties, they never really get it wrong. I’m able to pick out what I like in a short amount of time instead of scrolling through 20,000 pages of shoes and finding maybe one or two.

    It’s a great company. I’ve been using it for at least the last nine years. I took a little break, especially during the pandemic and then came back and it’s still the same. Price point is price pointing and I like the two-for-one deals, too.

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    StaffRates

    Reviewed March 20, 2025

    My mom heard about JustFab online, she bought a pair of mocha-colored Western booties, and they were absolutely amazing. We fell in love with them. We are living in West Virginia and we don’t have access to the stores that carry the trends we see online and the things we want to wear. Having access to all those styles through JustFab has been amazing, we loved it ever since.

    The selection from the style expert is absolutely amazing. I actually got an order yesterday and fell in love. It was my favorite that I’ve received. I even got a dress, my first clothing purchase from JustFab, and now I’ll definitely spend more money.

    I know I’m a VIP, and I’ve gotten a lot of benefits from that. Sometimes I forget to get a pair of shoes that month, so I am able to hold on to my VIP credits for up to 12 months. That’s helped me a lot, because things come up and times get crazy. The quality is definitely durable. I’ve had my favorite pair of JustFab sandals for two years and they’re still in great condition.

    JustFab is a very reliable site I’ve bought shoes from. Putting your card information anywhere can be nerve-wracking, but they’re reliable with shipments, and they're very helpful. If you’re wondering where your order is, customer support is right there to help.

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    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    JustFab had a wide range of variety and the prices were decent. It was especially nice during COVID and all of that when I couldn't go anywhere to treat myself to a little something every now and then. The style expert gave a pretty good selection. The convenience is awesome, and returns are simple. I've only had to return something once during pre-COVID. I just started the return online, and then they emailed me a shipping label. I took it to a UPS store, where they printed it for me and helped me send it back. My last purchase was my son's shoes. He really likes light up shoes and dinosaurs, so I got him three pairs. They lasted a long time.

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    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    My mom’s friend had talked about JustFab years ago, and I have been a member for over six years. I like the selection a lot. Whenever I do scroll through, they do have some very good options. The quality of the items is good. I got some boots from them and I still have them to this day. They hold up well. Their customer service is really good, too. Whenever I have any issues or if I need help skipping the month, they are always very helpful with that. Sometimes the skip-the-month process can be annoying, but other than that, our experience has not been too bad.

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    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed March 20, 2025

    I’ve been a part of JustFab’s VIP program for years. I usually purchase shoes, and my favorite is the one that I recently ordered. It was on special offer, and that was the whole reason why I bought the pair of boots in January.

    I am a part of the membership, and I skip every month so they never bill me. Since 2017, I’ve only made four purchases. One was in 2017, another one was in 2018, again another one was in 2022. And then one was this past January. I use their app and it is easy enough to use it. Overall, make sure to shop the sales.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 20, 2025

    I found out about JustFab online when I was looking for shoes. Their site is user-friendly and easy to follow. They have a nice selection and good quality shoes. I've seen different options like dressy and casual. I like the combat boots that I bought. It looks nice. I wear them with anything like jeans or dresses. It has a really nice quality. I feel they're gonna last me a while.

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    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    I have been a member of JustFab for six years. I recently bought nails for my daughter. I’ve bought some clothes and accessories from them before. I forget to skip the month and I pay for it. Now, I've been trying to use up the credits and close the account because we don't use it. But overall, I’m very satisfied with them especially their customer service.

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    JustFab
    Response from JustFab

    Hello Renee,

    We're sorry to hear that the VIP membership and monthly VIP credit have been frustrating for you. We appreciate your honest feedback and are glad to know you’ve been happy with the quality of our items and the support you’ve received. We understand that interests and shopping habits can change, and we want to make sure your experience remains positive. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingOnline & AppRates

    Reviewed March 20, 2025

    I found JustFab through social media. The selection is good, though it seems more for older women. I would like to see more trendy options for younger shoppers. The quality of the items I’ve purchased has been good.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed March 20, 2025

    I love the shoes, boots, and house slippers from JustFab. They have good quality and their pricing is reasonable. I am happy with everything and I will be ordering again.

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    Verified purchase

    Reviewed March 20, 2025

    I have been ordering stuff from JustFab for over 10 years. I originally had an account in my wife's name, and I would let her pick the stuff out while I paid for it. Recently, I changed the account to my name and bought a pair of brown workman boots. I barely wear them, but they're good. I have over 100 pairs of shoes, and I can only wear them one day at a time.

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    Verified purchase

    Reviewed March 2, 2025

    I found JustFab through social media. I like that I can get items for $10, and the selections they offer on the website are good. I like the quality of the is products and my favorite purchase at JustFab are my boots.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed March 2, 2025

    I’ve made a few purchases since then at JustFab, and my favorite items are definitely the boots. What I like most about being a member is the discount. The selections from the style expert are on point with me. Most of the boots were good quality. One wasn’t very nice, it was too tight, even though it was my usual size, so I gave it away. It was one or two items.

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    Verified purchase
    StaffRates

    Reviewed March 2, 2025

    My wife used JustFab before we got married. Now I use a mobile version of the site, and it’s user-friendly. The clothes I’ve gotten from them are good quality. But I’ve had some trouble with the shipping time turnaround. I’m trying to do a return because I got a smaller size. I’m planning to use the item for next week. They're telling me that I have to wait for them to receive it, and when they receive it, they’ll process it for 48 hours before they can ship the exchange. That’s a pretty lengthy process. I might as well just return it and order from another store.

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    JustFab
    Response from JustFab

    Hello Peter,

    We appreciate you sharing your experience and feedback. It’s great to hear that you find the website user-friendly, especially on mobile. We understand how frustrating it can be to experience delays with exchanges, especially when you need an item for an upcoming event. Waiting for a return to be processed before an exchange moves forward can be inconvenient, and we recognize how a quicker process—like what you’ve experienced with other retailers—would improve the experience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase

    Reviewed March 2, 2025

    I’ve canceled my membership with JustFab because I can’t afford it right now. I just gave away 28 pairs of shoes, and I figured I didn’t need the membership. But it was very convenient when I was a JustFab member. I purchased shoes from them, and the quality was great. For the last pair of boots, I asked for the wide leg or fat calf, but when I got them, they were a little too big. I sent them back, and that process was super easy. I’ve never had a problem and never had to talk to anybody. They were great. I loved JustFab.

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    Verified purchase
    Customer ServiceOnline & AppStaffEase of UseRatesTransparency

    Reviewed March 2, 2025

    I’ve purchased once or twice from JustFab, and so far, I like the shoes. They explain everything on their website, so I’m able to find what I’m looking for. They have quality shoes that I can recommend and they're affordable. They have styles that correspond to my style. When I spoke to their customer service, they're friendly. Everything went fine.

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    Verified purchase
    Customer Service

    Reviewed March 2, 2025

    I’ve bought shoes from JustFab, and they're pretty good quality. I like that they have a variety of different styles and options most of the time that I don’t see in stores. Once I had to return shoes because the sizing was too big. They provided the return shipping label. All I had to do was get the label printed, stick it on the box, and take the box to the UPS store to get it shipped off. It was a pretty straightforward process.

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    Verified purchase
    Contract & TermsPriceOnline & AppStaffEase of UseRates

    Reviewed March 2, 2025

    The only thing I had purchased at JustFab when I first became a member was some boots for $10, I didn't know at the time that it required a membership, so I canceled afterward because of that. If I didn’t have to sign up for a membership, I would shop there again.

    I actually like the items they have on the website, the website is cool and easy to navigate. The quality of the product is really good, and the pricing was reasonable.

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    Verified purchase
    PriceStaffRates

    Reviewed March 2, 2025

    I have been with JustFab for eight years now, and I liked the idea that I have the option to opt out of receiving a product if I don’t want a product this month. I just have to remind myself by a certain date and make sure to opt out, so I don’t get charged. Their website is also easy to navigate.

    The products that I have bought from them have been really great, long lasting, and stylish. My favorite purchase was boots for wintertime. They’re super comfortable and weatherproofed. The price is unbeatable.

    I appreciate the style experts' attempts to pick out items for me, but a lot of times, it’s not necessarily my style. There have been a few times where I’ve looked at the product, and I wouldn’t say I’ve never bought anything that they suggested. That happened only once.

    I’m more of a shopper who has something in mind when I go shopping, so I’m really kind of searching for the color, size, or season. I’m not a big, “Let me just go through a bunch of products and see if I like anything” kind of shopper.

    They’re one of the only places I’ve shopped where I’ve never had to speak to a representative. I’ve had a great experience. I’d give them an A+.

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    Verified purchase
    PriceRates

    Reviewed March 2, 2025

    The only thing I don't like about JustFab is the fact that you have to skip it, or you get charged. That's the only problem.

    A lot of the items are things I wouldn't wear. I'm not very whatever with my selection, so I've picked very few things. I enjoy the quality, though.

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    Verified purchase
    Sales & MarketingPriceEase of UseRates

    Reviewed March 1, 2025

    I signed up for JustFab years ago. I did purchase a couple of times, then I had free credits to use, and I've used those. I got these really cute tan calf-length boots. They're pretty good. I've only worn them once, but they were nice the night I wore them. When I have used it, I've only ever had good experiences.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed March 1, 2025

    I always buy my winter boots at JustFab. They’re good and they fit. The selection is good. They’re usually either super high heels or no heels but I wish they have the mid-heel option. But they have a lot of wide calf options so that’s why I’ve never been too aggressive in trying to cancel even though it’s really hard. I wish they could send an email that it’s the beginning of the month to remind people so they can skip it if they need to.

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    Verified purchase
    Refunds & PayoutsRates

    Reviewed March 1, 2025

    I have credit at JustFab so I am ready to shop there. There's flexibility, but I don't have to worry about paying now. It's already been taken care of with membership fees. The items are okay. The quality -- you're getting what you pay for.

    Returning items is pretty easy. Doing it online is painless, and then just getting to a physical location to drop it off, but the actual turnaround time of shipping an item back for a refund does take a little bit longer than usual.

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    JustFab
    Response from JustFab

    Hello Beth,

    We appreciate you sharing your experience and feedback. It’s great to hear that you find the convenience of having credits ready to use beneficial and that the return process has been smooth for you. We also understand that product quality and selection are important, and we appreciate your perspective on value. We hear your concern about the refund turnaround time and recognize how important it is for that process to be quicker. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsRatesTransparency

    Reviewed March 1, 2025

    My love for shoes brought me to JustFab’s website, which is laid out very well, and one of my favorites is the thigh high boots I got from there. The only thing with the VIP pass, they told me I was gonna pay a certain amount, but they ended up charging my card for something more. But they sent me my money back, so that wasn’t a problem.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed March 1, 2025

    I like JustFab’s different styles and their prices. The selections they have online are fair.

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    Reviewed Feb. 19, 2025

    Be careful. After the first purchase, you are tied and stuck to $ 50-per-month shoe club or membership. But had no idea it. We must not fall for gimmicks. They didn't return the money after the claim.

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    JustFab
    Response from JustFab

    Hello Bernardo,

    We're sorry for the frustration this situation caused. We understand how important it is to have clear information about membership charges and expectations. It’s disappointing to hear that the experience did not meet your expectations, especially when it comes to refunds. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed Feb. 19, 2025

    I learned about JustFab from a TV advertisement, and I was drawn in by the excellent deals they offer. Finding the items or styles I wanted was a straightforward and easy process. I've been a member for around ten years now. In terms of quality, the shoes I've purchased from JustFab last about a year, which is typical for shoes in general. Overall, I'd give JustFab a top rating.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 19, 2025

    I discovered JustFab through Instagram, and I joined as a member sometime around 2015 or 2016. What attracted me to their products were the appealing items and affordable prices. Over the years, I've been very pleased with the style selections; I think they're fantastic. The quality of the items I've purchased has always been excellent and met my expectations. Overall, I have no complaints about my experience with JustFab.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Feb. 19, 2025

    I first heard about JustFab a long time ago, and more recently on Facebook. My experience with purchasing from them has been positive; I receive my orders pretty fast, and I really like the quality of the items. I believe their monthly membership fee is a bit high, which is something they could improve upon. Overall, I would rate JustFab five stars as I find them great.

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    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Feb. 19, 2025

    I find it quite challenging to navigate JustFab's website regarding subscription management. Specifically, skipping a month feels cumbersome, and canceling the membership should be more straightforward. Having to call for cancellation when it could simply be done online is inconvenient.

    As for the products, I've been generally satisfied with the quality. I'm aware the shoes aren't made from genuine leather, but they serve their purpose well. As someone who has worked in the industry, I find the quality acceptable, and all the shoes I've received so far have been good.

    The significant area for improvement lies in making their subscription management more user-friendly, particularly when it comes to cancellations. Overall, I would rate JustFab as a 3 out of 5, indicating that while I'm generally satisfied, there is room for improvement, especially regarding convenience.

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    JustFab
    Response from JustFab

    Hello Luisa,

    We appreciate your thoughtful feedback on both the website experience and product quality. We understand how frustrating it can be when subscription management isn’t as seamless as expected, especially when skipping a month feels cumbersome and cancellations require extra steps. Your insights on making this process more user-friendly are valuable, and we’ll be sure to share them with the appropriate team. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Feb. 19, 2025

    I discovered JustFab through TikTok, thanks to a user named "Free Stuff Finder." the shoes are great, and overall, I’m content with the quality. I once gifted a pair to a friend's child, and she really loved them too. She still wears them and I don't have any complaints about that. However, the VIP program caught me off guard as I wasn't aware of signing up for it. It was a bit puzzling. When I realized something was up, I wanted to cancel it. I called customer service and the representative was helpful. She said she can refund this month but also advised me to use the credit before canceling, as last month’s payment couldn't be refunded.

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    Verified purchase
    Customer ServiceOnline & AppStaffRates

    Reviewed Feb. 19, 2025

    I first heard about JustFab while visiting another state where they had a store. Navigating their website has been fine for me. However, I was disappointed with a pair I purchased. They look like slippers, but the bottoms are so hard—they weren't up to my liking. Unfortunately, during that time, my father was in home hospice care, so I couldn't return them within the 30-day period. The representative I contacted was polite and responsive, exchanging emails with me, but given my circumstances, it was tough to sort out a return. I'm now left with shoes that don't really suit my needs, so I plan to donate them. I believe a bit more flexibility in return policies during circumstances like mine would be beneficial, but it's no big deal. Overall, I'd rate my experience with JustFab as a 4 out of 5.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 19, 2025

    My experience with JustFab has been somewhat mixed. The website could be more user-friendly, especially when it comes to searching for items and adding them to the cart, which I think should be an easier process. The quality of the items I received was okay, nothing exceptional. When I contacted customer service, their treatment was satisfactory. Additionally, I think having more discounts would enhance the shopping experience with JustFab.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed Feb. 19, 2025

    My experience with JustFab has been positive overall. I first came across the brand through a Facebook post. Navigating their website was easy. I've purchased two pairs of long boots, which were already at a discounted price of $19.99 each. The quality has been impressive, particularly given the low price point. While my experience is somewhat limited, I haven't felt that there's anything specific JustFab needs to improve. Overall, I'm satisfied with the value and quality they offer.

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    Verified purchase
    Online & AppStaffEase of Use

    Reviewed Feb. 19, 2025

    I first heard about JustFab through Instagram and found their website easy to navigate. My purchasing experience was smooth. I've bought 2 to 3 pairs, including a pair of high boots recently, and they've been of good quality and durable. The times that I wear them, they do last. I have no suggestions for improvements as I find the current setup user-friendly and convenient for browsing styles. Overall, my experience with JustFab has been positive.

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    Verified purchase
    Customer ServiceOnline & AppRefunds & PayoutsEase of UseRates

    Reviewed Feb. 19, 2025

    I have been a customer of JustFab for about four years and have found their website easy to use. The quality of the items I've received has been good. I did contact JustFab customer service once to request a refund for a month I wanted to skip. Initially, they encouraged me to retain my subscription by informing me about the option to skip months. Overall, I would rate their service and website a 4 out of 5 stars.

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    Verified purchase
    Punctuality & SpeedStaffTransparencyTimeliness

    Reviewed Feb. 13, 2025

    After going back and forth and waiting patiently with the customer representative for over 20 minutes the resolution that they have for my order that still had not been delivered and could not even be tracked and had not been able to be tracked in a couple weeks was just wait for the recommended 14 business days to pass and then contact us again. What a joke! They kept telling me about a warehouse in Kentucky and every time I asked why don't I see it leaving a warehouse in Kentucky in the tracking it has went nowhere since it was ordered nowhere! The only city it mentioned was Redlands California and there was no movement no update. No nothing except 'waiting for carrier'! I am in Ohio! I was not satisfied with the help I received because it was no help at all. Now 4 days later still no movement on my package but the shirt that I ordered the same day on the 31st of January came in about 5 days tops! Yet and still no shoes!

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    JustFab
    Response from JustFab

    Hello Brianna,

    We’re sorry for the frustration and confusion this has caused. We understand how challenging it must be to wait for an order with no clear tracking information, especially when you’ve already spent so much time trying to get answers. This certainly isn’t the experience we want for our members. We recognize how important it is to get timely updates and a resolution, and we can see how the back-and-forth with no movement on your package would feel frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 12, 2025

    I got 3 pairs of these really cute furry boots. It's called Helena cold weather bootie. I paid for my boots. I enjoy them very much. But JustFab keeps charging me over and over for these boots. I highly appreciate if they would stop. It's taking everything I have. I don't understand the point of it charging me over and over when I paid the first time. It wasn't pending or anything so I don't know why but it needs to stop.

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    JustFab
    Response from JustFab

    Hello Tenise,

    We're sorry for the frustration and stress this has caused. We appreciate that you love your Helena cold weather booties, and we understand how concerning it is to see repeated charges after already completing your purchase. This isn’t the experience we want for our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed Jan. 23, 2025

    I first heard of JustFab from the internet, on social media, and their deal when people first sign on as a first-time customer is they get the first pair of shoes for $10. They always have a lot of sales as well, including $15 for shoes and $15 for boots. I like everything about JustFab. The selections from the style expert are right on with everything that I wanted in my shoes and my size, and the website is easy to use. I type in any style of shoes or color, and they all pop up. They have a lot of nice styles and I like the quality of the shoes. I bought some basic tennis shoes for work and they're all black. I've been wearing them for a while and they're comfortable, nice, and sturdy.

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    Verified purchase
    PriceRates

    Reviewed Jan. 23, 2025

    I had JustFab a while ago but canceled it then renewed it. For my first purchase, I got three pairs of shoes and a dress for my daughter. I was satisfied, which was the same for my second purchase. I got two pairs of shoes and haven't had an issue with them yet. They're all good quality, especially for the price. I'm already accustomed to the subscription model, but I wish there was some type of push notification for it so I know when I can order again.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Jan. 22, 2025

    I purchased boots and I was surprised that they were that good a quality for such a cheap price. I was happy with it. However, I don't like the way the subscription is set up and I spoke to customer service in order to cancel it. I wish that it didn't have to be a monthly subscription where I have to either pay the monthly price or opt out five days prior in order to not be charged. That was something that was hard for me to remember until after I'm charged. I also don't like the hassle and if that wasn't part of the deal, I would still be a member.

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    JustFab
    Response from JustFab

    Hello Rebecka,

    We're sorry to hear that the VIP membership hasn't been working for you. We understand how challenging it can be to keep track of the skip the month option, and we appreciate your feedback. While we’re glad you were happy with the quality of the boots, we’ll take your concerns into consideration as we work to improve the experience for all our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 12, 2025

    I chose to purchase from JustFab because of how it was marketed with the $10 first pair and I've been with them for quite some time. The items are good quality and I haven't had any issues. Also, the timeframe of the orders coming in and the exchange is fairly easy. My favorite purchase so far is a pair of boots that I've had for over five years. My last purchase was some shoes I ordered for my granddaughter. I'm waiting for them to come in.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 12, 2025

    The selections from the style expert are sometimes hit and miss. But the items I’ve bought from JustFab are of good quality. Right now, I'm waiting for an order to come. I ordered it on December 29th and I paid money already. It’s still not here and no one's saying anything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2025

    I saw JustFab when I was scrolling through social media. I like the styles but a lot are duplicates. The shoe may be a little different here and there, but I've been seeing some of the same styles from last year. They need more variety. I ordered a tall not that came to the knee and the boot was made, the material wasn’t sealed or the material was not cut enough because when you turn, you have a big bend in the boot where it was like a whole piece of leather that you could have pinched, and it didn’t look all that good. I was disappointed and I ended up gifting them to somebody.

    You're paying $10 for boots, so you can't have everything perfect. But that was my only hiccup with anything I've ever ordered. The customer service reps were good, very courteous and to the point. They knew exactly what I needed and exactly what was going on. It was probably a less than 5-minute call each time I've ever had to call. JustFab should keep doing what they’re doing. It’s awesome across the board.

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    Verified purchase
    PriceRates

    Reviewed Jan. 12, 2025

    I signed up for JustFab nine years ago but canceled it a while back because I had too many at that point. I needed some new shoes and recently signed back up with them. I really like their shoes. They're good quality and the prices are decent. You can get some good deals through JustFab. It’s also interesting to see the styles they send.

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    Verified purchase
    Online & App

    Reviewed Jan. 12, 2025

    I've had a membership with JustFab for a long time, and the selections given to me on the website are good. All my boots have been my favorite from them. The quality is really good as well. They last a very long time.

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    Verified purchase

    Reviewed Jan. 12, 2025

    I love JustFab because I normally just get the boots and I love them.

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    Verified purchase
    PriceRates

    Reviewed Jan. 11, 2025

    My purchase with JustFab in general has been great. I like the ease of just ordering. I ordered 14 pairs of boots, and I paid $190. Yeah. Everything was under $20. I had people stop me and say, “Where did you get those boots from?” The boots were good for the price and quality. There's a luggage brown color pair that has an imprint on the back. That's my favorite. I recommend JustFab all the time.

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    Sales & Marketing

    Reviewed Jan. 11, 2025

    I usually take advantage of the sales when JustFab has them. I have done the BOGO and the 10. Sometimes I get two items for my credit. I've done a couple of those. JustFab has nice looking products. However, you have to be selective in what you purchase. The quality is not there. I want the boots to last a while, not just one season and done. The quality of the materials they use are not good.

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    JustFab
    Response from JustFab

    Hello Frenchie,

    We're sorry to hear that you're not satisfied with the quality of your recent purchases. We truly appreciate your feedback, as it helps us improve. We understand the desire for long-lasting products, and we regret that the boots didn't meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 11, 2025

    JustFab had ads on Instagram and Facebook and the $10 shoes made me decide to buy from them. They have a wide variety of shoes, boots and all types of things. I didn’t even know they had purses. I’ve been using them for a while since I ordered all my boots for my honeymoon from them and that was back in 2020. I have been able to use their Buy One Get One offer because when I had VIP credits, I had three credits and I was able to order six shoes and I didn’t pay more than $50. I was excited. The boots are of very good quality. The only problem I've ever had was when me and my niece ordered gold gladiator sandals for our vacation and they ended up popping on vacation. But that was the only time. I love my knee-high boots. It's leather and it has a platform. That happened to be my favorite. Plus a brown pair.

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    Verified purchase

    Reviewed Jan. 11, 2025

    I saw JustFab and I liked them. I’ve made about five purchases and have sent a lot of people their way. I brag about them.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Jan. 11, 2025

    I usually go on JustFab if I need something or if I'm looking for something specific or if there's a sale going on. The quality is okay and for the price, it's what I would expect it to be. The stuff that I wear frequently, I have to replace every year, like boots. But what's frustrating is sometimes, if I'm going in for the month to skip it, it's not always obvious where that is. I forget if it's under my account or my profile and it's kind of strange how when I first click in there, it drops down to the middle of the page and then I gotta scroll up. It's almost like it's set up to be discouraging people from skipping the month. It's not as convenient as I would like it to be but I understand that's probably something they have set up that way intentionally.

    The last time I went in to do shopping for a sale, the site was being a little funky and I don't know if that's because there was a lot of people on there. I was trying to get the cart to check out and it kept flashing. It wasn't letting me get to where I needed to go and I had to randomly try and click on the web page in places to try and get it to find the button because it wasn't displaying. That was a little irritating.

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    Verified purchase

    Reviewed Jan. 11, 2025

    My experience with JustFab was great. The quality of the boots I purchased is good.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 11, 2025

    I purchased some black mountain boots from Justfab. But I couldn't fit them. They were too tight when I was putting my feet in them. I sent the boots back. And I haven't gotten my money back yet off of it and I haven't heard anything from them. But I love purchasing from JustFab. I ordered boots and shoes from them before as well. I like the buy one, get one offer too and my favorite purchase is some low-cut boots.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2025

    I would like to see more variety on JustFab's website but so far, I love them everything I've bought from them, from the clothes to the shoes. Their customer service reps are awesome, too.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Jan. 11, 2025

    JustFab's website is very user-friendly and I like being able to find what I need. I like that it saves all of the things that I like and all of my size information. The selection from the style expert are usually pretty on point and I have taken advantage of sale times which have been great. But it makes me a little sad when the deals come up for the first time users because it doesn't apply to me anymore. Other than that, I purchase once every two to three months from them and my favorite purchase so far are my snow boots. They're flats and about calf height. They have the fur and the buckles going up the side, and I got them in brown and in black. They've lasted me for a couple years.

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    Verified purchase
    TechPrice

    Reviewed Jan. 11, 2025

    I used to be a customer when JustFab first came out, and I stopped shopping for a while, then I started back when I noticed that they sold children's shoes. I love the cost of the shoes. It's affordable, and they have special offers like the buy one, get one free and the $10 special. The selections are great as well. They’re right on to me. My favorite purchase is a pair that resembles the Timberland boots, but they're not that big and I have them in a maroon color. The quality of the shoes is wonderful ‘cause I still have the boots I got from 2011 and I still wear them. I always recommend a friend.

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    Verified purchase

    Reviewed Jan. 10, 2025

    My daughter just loves the boots and they fit her perfectly!!! And the dress will be one of her birthday presents! Absolutely gorgeous! I also like the fact that I can skip months on my subscription...this way I'm not constantly buying shoes and boots every month. Thank you so much!

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 9, 2025

    I ordered boots that were supposed to be wide width and I ended up with slim, I couldn't get through to customer service and when I finally did they told me to send them back and they would issue a refund or replace them. I wanted them replaced with the ones I ordered, but I shouldn't have to return them first to get the correct size. They should have replaced them and sent a return label. I'm stuck with boots I can't wear and not that I spent a lot but I'm also out the money. Will not order from here again.

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    JustFab
    Response from JustFab

    Hello Melissa,

    We're truly sorry for the frustration this has caused. We understand how important it is to receive the correct item, and we regret the inconvenience you've experienced. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase

    Reviewed Jan. 9, 2025

    I am very fond of the product that I ordered from JustFab and will order again. I really like them the way they fits my legs and fits. I always wanted brown boots and hope to place several more. Orders from just fab. Sincerely, Della R **.

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    Verified purchase

    Reviewed Jan. 9, 2025

    I ordered my Dad 3 pair of boots. They look great. Although dad said I should have ordered him a 1/2 size bigger. He really likes all 3 pair. He wants me to now order him 2 pair of shoes. I guess they'll replace his diabetic shoes. 🤣 Santa Claus have sure been good to him this year.

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    Verified purchase
    Refunds & PayoutsBilling

    Reviewed Jan. 8, 2025

    Why when I choose “gift” in order can I not have EVEN EXCHANGE for larger size. I was made to keep my boots and forced to order and pay for a new pair. I cancelled a boot order again for size reasons because there is no “window” for order change before processing even occurs. I still have been billed $41.00 for the boots I cancelled (cheetah print). So I’m DONE with JustFab.

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    JustFab
    Response from JustFab

    Hello Vicki,

    We're deeply sorry to hear about the issues you've encountered with the exchange process and the billing for the boots you canceled. We understand how frustrating it can be when the sizing doesn't work out, and we're sorry for the inconvenience caused by not having a window for changes before processing. It's concerning that you were billed for the canceled order, and we want to ensure this is corrected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Jan. 8, 2025

    JustFab are scammers. I wanted to buy one pair of shoes. Tricked me into signing up for a $50/month subscription that I didn't want or agree to. Refused to refund my money until I filed a claim against them and PayPal forced them to give my money back. Avoid at all costs!!!

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    JustFab
    Response from JustFab

    Hello James,

    We're truly sorry to hear about your experience and understand your frustration with the membership process. It’s concerning that you felt misled, and we apologize for any confusion regarding the charges. We strive to be transparent and fair in our practices, and we regret that we fell short in your case. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePriceValueHonesty & Transparency

    Reviewed Jan. 8, 2025

    The quality of the shoes is not worth it. Also they charge you a monthly fee a few days after your first order. Speaking to customer service was very disappointing. They lied to me to get me to keep my membership. So they’re not honest in business. I would not recommend this company at all. I really wanted to like them but they made it extremely hard to do so. And they don’t cater to women with bigger feet.

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    JustFab
    Response from JustFab

    Hello Naima,

    We're truly sorry to hear about your disappointing experience with the shoes, membership, and customer service. We understand how important it is for our members to feel valued and have transparency in every aspect of their experience. We sincerely apologize for the frustration caused by the misunderstanding with the membership and any communication issues you encountered. We also regret that the shoe selection didn’t meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 8, 2025

    I never received my boots. Did even worry about it because it was ten dollars. I will probably never use this app again. I have friends and family use it never have a issue and when I try to deactivate my account it always says error try again later. I would like the 40 dollars it took out my account back since I never got my boots.

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    JustFab
    Response from JustFab

    Hello Myranda,

    We're truly sorry to hear about the issue with your boots and the frustration you’ve experienced. It's concerning that you haven’t received your order, and we understand how upsetting this is, especially after the charge. We also regret the difficulties you've encountered while trying to deactivate your account. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed Jan. 8, 2025

    The Shoes were too small. I'm trying to look for bigger size 😔. I still haven't gotten The refund back yet. If you look into my Account you can see Maybe The shoes I got. Please help me. I would appreciate it. I really like The Shoes but I was Sad when They didn't fit, Anything will help.

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    JustFab
    Response from JustFab

    Hello Aiko,

    We're so sorry to hear that the shoes didn’t fit and that you haven't received your refund yet. We understand how disappointing it can be when something you were excited about doesn’t work out, and we want to make sure this is resolved for you as soon as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceOnline & AppRates

    Reviewed Dec. 19, 2024

    I saw JustFab on Instagram and recently, the selections on the website have been good. The prices that were posted for their goods and the credits that were allotted didn't add up to me though. Initially, it was great. But once you sign up, there's not much you can do. JustFab should have a little flexibility on their credit. Still, people should give it a try. Just because it wasn't for me doesn't mean it's not for everyone. At the end of the day, I had a pleasant experience with the stuff that I bought. The clothes could have been a little better. It wasn't the greatest, but it was good as well as the shoes.

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    JustFab
    Response from JustFab

    Hello Lily,

    We're sorry the experience with credits and flexibility didn’t fully meet expectations. We aim to provide a smooth and rewarding shopping experience and appreciate your feedback about how the website could be improved. It's great to hear that the selections and pricing initially caught your attention and that you enjoyed some of the items purchased. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Dec. 19, 2024

    The quality of the items I've bought from JustFab is spot on. I've kept more things than I've returned. The last time I returned something, it was a size off. I had the replacement before I would have even expected JustFab to have return. Their full price items that you have to buy things for to use your credit are pretty expensive though. They have sales all the time, but if you have credit, you can't use them towards the sales. I'm trying to use the credits that kept racking up. If you don't purchase, they keep accumulating.

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    Verified purchase

    Reviewed Dec. 18, 2024

    Justfab offers good quality and I like that they have a variety of shoes.

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    Verified purchase

    Reviewed Dec. 18, 2024

    I've been a JustFab member for years and the products are good quality. They also have a good selection, but they should have more for wide calves. For people like me who have wide calves, a lot of times when I get the boots, they don't fit and I have to give them away to somebody, because I never send stuff back. Another thing is they should send out a reminder to skip the month because sometimes I forget and then it's taken from my account when I wasn't even planning on buying shoes.

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com