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JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Visit www.justfab.com
Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
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    Page 3 Reviews 80 - 230
    Verified purchase
    Customer ServicePriceOnline & AppStaffBilling

    Reviewed Aug. 24, 2025

    I’ve been using JustFab for a long time and have purchased shoes from them. I’m not sure if I heard about them on social media. Their website is easy to use. I would recommend them. The only thing I don’t like is if I forget to cancel their monthly thing.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I like JustFab for the most part. They have better selections some months. They need to improve some products, such as the boots. I bought a few pairs in winter that fell apart after I wore them twice. I’d like to see them have more office-friendly pairs that are not open-toed since I work in an office. Other than that, their customer service is great. I reached out to them before when my package got lost, and in two days I received it.

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    JustFab
    Response from JustFab

    Hello Jenna,

    We're sorry to hear about your experience with the quality of our boots and the inconsistency in styles. We understand how important it is to find reliable footwear, especially for an office environment. We're glad to hear that our Member Services Team was able to assist you promptly with your lost package. Thank you for sharing your thoughts with us. Your feedback about more office-friendly options is valuable, and we value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2025

    I wasn’t very happy with JustFab at all. I originally was looking for boots for my daughter. I found some and bought some. But I got convinced into doing that thing where it takes out money monthly and you can skip a month if you want to. I’ve ordered a couple of things, and the sizing is way off of normal sizing. I ordered top and bottoms, and the top was huge. It was three times too big for me. And the bottoms in the same size were three times too small, even though the tags said the same size on both of them. They were also too short and came to my calf. But I had gotten sick so I didn’t even get a chance to get that returned. I just donated the pants to Goodwill, and the top, I still wear occasionally around the house. But now that I’ve lost weight, it’s even way too big for me.

    For JustFab, I’m still a 2X, but normally 1X. But for years, there has not been anything in my size that I could find. I called JustFab about expired credits cause they never expired before. They explained to me that they started expiring a couple of years ago, but I didn’t know it. So the rep took care of that for me. But I still couldn’t find anything to use with credits I had. I thought I’d just get rid of JustFab. But then he told me, if I did some drop-down on something, I could find some other place where they did have some 1Xs. But just on the regular site, when you go and open it, I couldn’t find anything anywhere. I put in what size I wanted and the only thing that ever came up was this one single tank top that you wear underneath your clothing.

    It’s not bad if they’re just regular sizing. But the quality of the clothing is not great and certainly not the value that they claim it is. But then as you go through all these discounts, it’s maybe worth what you end up paying for. And they always delivered quickly.

    I ended up ordering to use up what credits I had. But it turned out I still have $7 and something cents that I got to use up before I get rid of JustFab. I’d just get some jewelry or something.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Marsha,

    It's great to know that our delivery service met your expectations and that our Member Services Team was able to assist you. But we're sorry to hear about your mixed experiences with us. We understand how frustrating it can be to encounter sizing inconsistencies and limited options, especially when searching for the perfect fit for your daughter. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Online & App

    Reviewed Aug. 23, 2025

    I first purchased from JustFab because the first pair purchase from the VIP was only $10. The style selections given in ther website are fine and the quality of the items I have purchased are good.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed Aug. 23, 2025

    My first purchase with JustFab was pair of boots and the quality was satisfactory. I have been a member for three to four years and I have purchased items suggested by the style expert, but I also use the skip-a-month feature. JustFab has some really good products and I enjoy it. I would recommend them.

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    Verified purchase
    Rates

    Reviewed Aug. 9, 2025

    I have been ordering from JustFab for years. I liked some of the things recommended by their style experts. My last purchase was a pair of tennis shoes.

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed Aug. 9, 2025

    I like buying shoes from JustFab, because they are nice most of the time. Their customer service helped me out a few times. Their website is pretty cool. I simply looked through their website and picked what I think looks nice, especially the ones that are on sale. I’ve ordered a pair of pants from them, but they were too small and I never wore them. They were on sale, so I didn’t bother returning.

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    Verified purchase
    Online & AppStaff

    Reviewed Aug. 9, 2025

    JustFab is pretty spot on for what you're looking for. I bought a few boots in the fall season. Navigating the website is easy to do. It's visual, because you can see what type and styles of shoes or purses. I never had a really negative experience in that regard. I like a good deal, especially when I first signed up. Whenever there's a deal, I take advantage of it. I like their shoes. Their quality is good. My favorite purchase with them is a pair of long mid-calf brown leather boots. I recommend people to sign up and take advantage of the new membership deals. Try your hand and see what you like.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed Aug. 8, 2025

    I first used JustFab six years ago. I am still a member, but I don't order quite frequently. The quality has been pretty good from what I've purchased and they also have a good prices. It's been a pretty good experience.

    Their website is easy to use. When you sign up with them, they do a survey and then they send you suggestions based off the things that you like. But if you don't skip, they take the $39 out of your account for a credit that I can use anytime I want.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 8, 2025

    I first heard about JustFab 15 years ago. Back then, they had nice shoes with cheaper prices. When I got them, I didn’t know that they were a subscription. I found out after a few months and it came as a shock. You just have to remember to skip it.

    I have a dress that I got from JustFab that I like a lot and still have. They have styles that I like and some that I don’t like. I got them mostly in my 20s for the high heels, but it’s not my style anymore. I no longer order as much from them.

    If I do order, I get it more for my daughter now. The only reason I still keep them is because I have credits. If I were to cancel, I would lose it. Once the credits go, I might not use it anymore. If you’re fashion-forward and like to wear heels and the latest fashion, then it’s worth it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Anna,

    We appreciate you sharing your experience with JustFab, and we're sorry for the confusion about the VIP membership. It can be surprising to discover that aspect after enjoying our budget-friendly selections. We're glad to hear that you have a favorite dress that you still adore! It's great that you’ve found value in our offerings for your daughter, and we understand how your style preferences have evolved over the years. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceOnline & AppBillingRatesResolution

    Reviewed Aug. 8, 2025

    I like the fact that it was a subscription, and I can go to the website and choose whatever I wanted. The issue I was having with JustFab is that when I canceled my subscription, they still were charging my card. I went through my bank statement and kept seeing the charge from JustFab.

    I would go to the website and cancel the subscription, but they still would charge my card. I end up having to contact my bank, had them block the charges from JustFab, then filed a dispute.

    JustFab told me that I would lose my credit if I cancel my subscription. They put me into that trick bag where I couldn’t cancel because I had the credits. I just used the credits to buy my grandkids their school clothes and then canceled it.

    My grandkids got some outfits, and they just love them. They wanted to wear them now. I’m like, “No, they’re for school.” My favorite was seeing their excitement because of the clothes that they got.

    It wasn’t too difficult to find my particular style. The items I did get from them was good quality. I did like that. I also like the different styles that they do have.

    When you receive your clothes, it’s what you see on the website. They’re true to size. I get a lot of wear out of them, even the boots that I have. I have boots that I’ve had for two years, and they’re still good.

    I would recommend JustFab to anyone, but I would tell them to watch their account. If you cancel, make sure it’s really canceled and your card is still not being charged. However, I’m on disability and could no longer afford it, Other than that, I love JustFab.

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    Verified purchase
    Ease of Use

    Reviewed Aug. 8, 2025

    I heard about JustFab from a friend years ago, so I decided to sign up. Their website is pretty easy to use. I haven’t purchased things in a long time, but the shoes are pretty nice. My experience with JustFab was good.

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    Verified purchase

    Reviewed July 23, 2025

    I knew about JustFab through Facebook and liked the selections on their website. The first pair of shoes that I got was okay. But I didn’t like the quality for me to continue to purchase from them. They offered to give me a discount for me to stay with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maritza,

    Thank you for sharing your experience with us. We appreciate your initial enthusiasm for our selection and are glad to hear you found something you liked. However, we're sorry to learn that the quality of your subsequent purchases did not meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Price

    Reviewed July 23, 2025

    My purchase experience with JustFab has been good. I purchased boots from them and so far, the quality has been good. They also give a good deal sometimes.

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    Verified purchase
    PriceStaffRates

    Reviewed July 23, 2025

    I ordered hiking shoes from JustFab. Their prices were cheaper than Amazon. Their website had a lot of stuff. I found the boots that I wanted for a cheaper price, and I bought them. They came in after two days. The quality is good. They were amazing.

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    Verified purchase
    Online & App

    Reviewed July 23, 2025

    I canceled my subscription that I had with JustFab. The shipping just took so long. I didn't really like that. Other than that, their customer service was fine. I was also very satisfied with my product. It looks exactly like the picture.

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    Verified purchase
    PriceStaffRates

    Reviewed July 23, 2025

    I ordered three tank tops and some sandals from JustFab and it took 2 months, and I cancelled my subscription for it. The shipping took too long. It could have been because I ordered it around a holiday, but the quality is definitely nice and the price is worth it. I still wear those shirts to this day. Overall, JustFab got a nice selection, especially if you're classy. I like the two-for-one VIP deal, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kelsey,

    Thank you for sharing your experience with us. We understand how frustrating it can be to wait for an order, especially when it takes longer than expected. We appreciate your patience and are glad to hear that you loved the quality of the tank tops and sandals. Your feedback about shipping delays, particularly during busy holiday periods, is invaluable to us and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 23, 2025

    I was in high school when I first knew about JustFab and I've been a member since 2014. They are one of the few companies to carry my size and the quality and price points are good. Some of them are comparable to the luxury brands, so I like that aspect. But as the years go by, JustFab makes less and less shoes that I like. I go with anything timeless, and I’m also flat-footed so I'm picky about the shoes that I wear. They have this brand called Dream Pairs, and it has the kind of shoes that I like. There was a pair of boots that I wanted, and I'm a size 12, but it stops at 11, which sucks.

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    Verified purchase

    Reviewed July 23, 2025

    A friend has a collaboration with JustFab. I saw that she bought a pair of sandals. I wanted them, so I bought them from JustFab too. I liked their customer service. Also, the size was all right. I just wish the sizes were more inclusive, because sometimes I like some shoes, but they're not in my size. I'm a 12 or 13 so buying shoes is more difficult. But I was able to find some shoes I like from the store, which made me happy because there are some stores that don't carry 13 or 12. I'm glad that popped up.

    Thanks for your vote!
    Verified purchase

    Reviewed July 21, 2025

    I wanted to get some different kinds of shoes. I've been a JustFab member for a couple of months. I love the shoes that I've gotten from them. I like the selections given to me, too. As much as I do like them, I do need to cancel my subscription. Still, I'd recommend them.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed July 21, 2025

    JustFab is a great place to shop if you’re looking for college boots for going out. I got my boots from there, and I like them a lot. The quality is really good. They’re perfect for college. And since I’m in college, I was looking for black leather boots for going out that were cheap but also cute. And I saw JustFab, and I saw the price, which I thought was doable. So, I really did like JustFab. It was a great experience.

    The only thing is that I don’t know if I made a subscription, but JustFab was taking money out of my account, and I wasn’t too sure why. So, if I do have an outstanding subscription, if I could cancel that.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 21, 2025

    I first heard of JustFab through an Instagram ad. They have a pretty good selection, and there's a lot of trending styles on there. So, I made one purchase, and I think that it has a pretty good quality for the price.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 21, 2025

    I purchased a pair of shoes from JustFab when I went into the hospital. I like the style and the leather, and the customer service was excellent.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 21, 2025

    JustFab's customer service was great. I was not too happy with the rest of the whole situation, though. The quality of JustFab's product is worth it for the price, but once I was hit with a $50 charge afterwards, I wasn't very impressed. I kind of got swindled into the VIP program and I was unaware of it. I couldn't cancel it, and I had to call customer service and they helped me out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Samuel,

    Thank you for sharing your experience with us. We’re glad to hear that our Member Services Team was able to assist you, but we sincerely apologize for the confusion regarding your enrollment in the VIP membership and the unexpected charges. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Punctuality & SpeedRates

    Reviewed July 21, 2025

    I ordered some heels recently from JustFab. I got it in early April. That was my first time getting something from them. The quality is really good. I really liked it. I probably will definitely be shopping again.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppStaffRates

    Reviewed July 21, 2025

    I made lots of purchases from JustFab. Quality-wise, they're good. The price is reasonable, too. I just got my membership back and for right now, I've been with them for about three months. Before I got the membership back, I was a member for about four years. Before I came back as a member, the styles were great. There was a variety of styles to choose from. Now, there was not so much. So, I'm thinking about closing my membership again because the styles are not really good anymore. Prior to me getting a membership, the price was like 39.95. Now, it's like 49 a month. It's fine, but the styling needs some type of upgrade. It needs a total refresh. It looks like it's for older women. There's not a variety for the middle age.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed July 21, 2025

    I’ve been a member of JustFab for seven years now. There's a monthly charge, and after a while, you forget that you've got money coming out of your account. When you go to purchase something, you usually can purchase it for a mere $2 or depending on your points. I usually order shoes and they’ve been good.

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    Verified purchase
    PriceStaffEase of UseRatesValue

    Reviewed July 21, 2025

    I've seen an ad for JustFab online and I gave it a try. Most of my purchases were really good value and I like them. My first purchase was a pair of boots and the quality was good, especially for the price. The pair of heels with floral material is my favorite. I got them so I could wear them for Easter.

    There are some things I really like and some things I don't from the style expert. I'm a little different on things. Some of the things were helpful, some of the things were not me at all. And some of the times when I go to the website, I know what I was searching for and I find it.

    Using JustFab is a good experience. If you're not gonna buy a pair of shoes every month make sure that you go in and skip that month. You build up these credits with them. And I was able to get a couple of free pairs of shoes. That reward system is awesome. Who doesn't want to get something for free?

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 21, 2025

    I noticed that JustFab had a sale going on at the time. Buy a pair of shoes for 20 bucks, and I ended up purchasing one pair, which ended up being some low-top dress shoes. I only buy those. They were low-top, black football loafers, but they had sneaker bottom on them, and they were comfortable and affordable. That is what made me go back and buy another one, which is a tie-up pair of brown wingtip type of shoes. The quality is A1. A lot of people thought I had on Aldo, but they were $20 dress shoes. I got terrible bunions, so I purchased the men's shoes. The last pair I got was a soft pointed Duchess. JustFab shipped those shoes fast. I ordered them on a Wednesday and had them on by Friday. And the packaging was discreet, so they didn't get stolen off the porch. If JustFab will let me make a new email every time to give me a free buy-one-get-one for $1, I would.

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 21, 2025

    JustFab's customer service has been great. I've been a member for about three years. Their shoe consultants offer me designs that are perfect.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 20, 2025

    I love JustFab, the selections and the fact that they carry extended sizes. I'm a big-foot girl. Having the size 12 available and cute styles that don't look like grandma orthopedic shoes, I like that. And I can skip a month.

    My first purchase was a pair of work shoes that I wear every day. It's been six months now, and there's no wear and tear on it. It's great. They conform to my feet. I have no complaints. I also bought sandals and a dress.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 20, 2025

    I purchased a cowgirl’s red boots from JustFab. The boots are mid-calf length that I like. They’re not too tall. They fit my calves very well, and I love that because I have small legs. They’re black and square mid-heel length boots, and I love them.

    The quality and the experience that I have with JustFab is wonderful. There’s no harassment about having to reorder. You order on your own time frame, and they have different styles and vibrant colors. It’s very easy to find a particular style of items. The quality of the shoes are 100% to perfection. I’m very pleased with my shoes. The estimated shipping time was right on time. I didn’t have to wait extra days for my shoes.

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    Verified purchase
    PriceRates

    Reviewed June 20, 2025

    I bought a pair of black boots and a pair of beat-around shoes from JustFab. They are good quality and nice. I took advantage of their 50% off, and I got the beat-around shoes for $10. I liked them. They’re competitive with their quality. I’ll order from them again. They’ve got a lot of choices and I like the styles.

    I wore the shoes and a buddy of mine asked me where I got them, and I told him I ordered them online. The prices are pretty good. The boots are like motorcycle boots because I ride a motorcycle and I wear them, and they’re nice.

    The website is good. The only thing is I didn’t know they were going to take out a membership, but I did pause it.

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    Verified purchase
    PriceRates

    Reviewed June 20, 2025

    I signed up with JustFab because I like their shoes. I’ve known about JustFab for a while, but I don’t stay subscribed because of the membership. I try not to stay on it since I don’t like when they pull money from my account.

    I recently bought a pair of cowboy boots for a party, and they’re good. I like them. I’ve ordered boots from them before. I love their shoes. I would recommend JustFab.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsEase of UseRatesFollow-Through

    Reviewed June 20, 2025

    The pair of boots I've gotten from JustFab is holding up decently. They were a mid-calf, zip-up thing. I've never had zippers on boots, so instead of lacing them up every day, that was nice. I've used them for about a quarter of a season now, and they're not falling apart, so it's a good sign.

    The boots were closer to $80, but I got them for about $16, a good price for a new pair. I did it on my phone, and it works pretty well. I think I have a little trouble searching for an option, but on a computer, it would be even better.

    The $10 fare is a good bang for your buck. It's worth a shot, but I'd suggest cancelling the subscription. I couldn't see myself buying more shoes each month, so it wasn't really for me.

    The only issue came when I was trying to end the subscription. I had called out a couple of months ago to get it canceled and refunded. That took a little bit longer than I would have hoped. But then the next month, I had to call again to cancel. They were very nice, but the inaccuracy of canceling it completely the first time was very frustrating.

    I actually have recommended them to a couple of friends at work. It was just the cancellation process that was a little annoying. If I needed another pair of boots and these held up for a couple more years, I might reconsider JustFab.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 19, 2025

    I saw Instagram ads on my stories for JustFab. I was like, "First shoe for 10 bucks. All right, I'll buy a shoe for 10 bucks." Plus I saw styles that I liked. If I didn't like the shoes, even for $10, it's not worth it because there's always shipping. Consumerism is a really big thing right now. If you don't actually think you're gonna wear the shoes, then don't get them. End the subscription or don't pay for it. But if there's styles that you actually like, it's worth it. The quality is good. I bought a pair of wedges and when I tried them on, they were comfortable. That's what I expected, although they were taller than I expected.

    I did a lot of research online before I purchased them because I did question if it was a scam. A lot of people said that it was really hard to cancel the subscription after you've gotten what you wanted. Or if you had a few purchase shoes and then you didn't want to keep doing it, it was like impossible. I was a little worried about that. But my experience was fine. I was able to do it online and I kept all the confirmation emails that my subscription was canceled. I never got charged for something I didn't buy, so my experience was good.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed June 19, 2025

    I purchased from JustFab just because of the cost of all their products. When I need something for an occasion, it's good to just go online, and it comes quickly. Their selections are good and they come true to size.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & AppRates

    Reviewed June 19, 2025

    I saw an ad for JustFab somewhere for a shoe deal, and then I ordered a couple of pairs of shoes. I got either one or two of them discounted, and then one of them for 10 bucks. But I had to return two of the pairs of shoes on my first order because they looked a little different than what I thought. I thought the material was gonna be a little different. They were kind of like boat shoes, casual, like Dockers kind of looking. So, I returned two of those pairs, kept one of the pairs. And then I think they ran the deal again.

    And so, I tried three other types of pairs of shoes and then went with those. And I’m wearing one of them right now. But it was pretty easy to return the shoes when I needed to. 

    The membership is a little pricey, but the deals that they run are good. And right now, I think I’m doing the little loyalty program that I keep forgetting to deny the $69 monthly payment at some point. And I think I was trying to buy a couple of pairs of shoes in certain colors, but they're out of stock. I got a big foot. And so, 12s and 13s usually are pretty low in stock. So, I hope they have more quantity.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 19, 2025

    We were checking pictures on Instagram, and my daughter saw a pair of shoes she wanted, so I got them. They didn’t necessarily look like the one we saw in the picture, but she liked them. She's only four, so who cares? I personally wouldn't buy anything from there, but it was a decent experience.

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    JustFab
    Response from JustFab

    Hello Stanique,

    We're sorry the shoes didn’t match the expectations set by the photo and that the quality fell short for you, even though your daughter was still happy with them. We understand how disappointing it can be when a product looks different from what was advertised, especially when you're purchasing with someone special in mind. While we’re glad to hear our Member Services Team made a positive impression and that the pricing felt fair, it’s clear the product itself didn’t meet the standard you were hoping for. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed June 19, 2025

    I got awesome shoes from JustFab as a gift from my sister. She got me stilettos, sandals, and boots, and she said they’re pretty affordable. They’re really good quality, stylish, held up well, and I love them.

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    Verified purchase
    PriceRates

    Reviewed June 19, 2025

    I saw JustFab on the website and so far, it’s goof. I got shoes from there and overall, the quality and experience is good.

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    Verified purchase
    Sales & MarketingPriceBillingRatesHonesty & Transparency

    Reviewed June 4, 2025

    While JustFab does have nice clothes, the payment arrangement department is a little scammy. They were charging my mom's account when she had canceled it multiple times. And she was paying for it monthly without her knowledge. She was paying for it monthly, so I used her credits.

    When it comes to sizes in clothing, shoes and stuff, they should add a more descriptive size chart. Also, the fashion department is a little bit outdated. They didn't have clothes for different events like parties and going out. They also don’t have a lot of wow styles. I like to have different options. If they ever looked at their competitors, those guys have more options. But, I did get some business, casual things from JustFab and the quality of the clothing is good.

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    JustFab
    Response from JustFab

    Hello Chirron,

    We're sorry to hear about your and your mother's frustrating experience with the subscription service, especially with repeated charges after cancellation attempts. We understand how concerning and unfair that feels, particularly when it leads to unintentional billing and creates doubt around the payment system. We also hear your feedback on the need for a more detailed size chart and a more modern, diverse selection of styles. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase

    Reviewed June 3, 2025

    I’ve been a member with JustFab for two to three months and I just purchased my first pair of sandals from them. It wasn’t difficult to look for the style I wanted in the app. The sandals I got are really comfy. I would recommend their app to my friend.

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    Verified purchase

    Reviewed June 3, 2025

    The stuff from JustFab are so cute, if I could afford them all! I’ve got some boots that's five years old that are still intact, and they still look new. The quality is overall genuine and perfect for me. Maybe somebody might think differently, but that's just from my experience. They are the best.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed June 3, 2025

    I’ve purchased several pairs of boots from JustFab and they’re exceptional. I love how if the shoes don’t work for me, I can send them back and get another pair. That's why I shop at JustFab and Shoe Dazzle, because if they don’t fit right, I don't have any problems returning them because they send me a return label. I’ve recommended them to several people.

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    Verified purchase
    Online & AppStaff

    Reviewed June 3, 2025

    The cowgirl boots that I purchased from JustFab were great. They were just a little bit too tight. Overall, I think they have a great selection on their website.

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    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 3, 2025

    I first heard about JustFab on TikTok and an ad popped up for boots for $5. I ended up ordering a pair of boots, and they're great. I got them within two weeks. But I had an issue. They’re supposed to take out only $5 as payment, but they took out $49 as soon as my check hit the bank at the beginning of the month. I even looked through my emails to make sure the pair of boots was just $5 and there was nothing extra. The only extra was the shipping fee. With that, I paid $20 altogether. I just don't understand why they took out $49 from my bank account.

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    Verified purchase

    Reviewed May 30, 2025

    My mom bought shoes from JustFab. She's been a customer for a long time. And I’ve been a member since 2022. I’m fine with the selections from the style expert. The products are more like low-end that's why there are so many deals, because in my opinion, they’re a little bit cheaply made. That's why I don't really purchase my shoes from them as often, because they're not the most comfortable.

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    JustFab
    Response from JustFab

    Hello Arianna,

    We're sorry the quality of the items hasn’t met your expectations despite the variety and deals available. We understand how important durability and comfort are when choosing products, and that feeling uncertain about those factors can affect how often you shop with us. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePrice

    Reviewed May 30, 2025

    I have only one complaint with JustFab. I bought some shoes and got charged for them for about 20-something dollars. A few weeks later, I saw a charge of $49 on my bank account from JustFab. I called, stayed on the line for almost two hours, and nobody picked up. That’s the only thing I purchased from them.

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    JustFab
    Response from JustFab

    Hello Beni,

    We're sorry you were charged unexpectedly after your purchase and spent nearly two hours in your interaction with our Member Services Team without getting the help you needed. We understand how frustrating it is to deal with billing confusion, especially when there's no follow-up or resolution. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceStaffRates

    Reviewed May 22, 2025

    A few years back, I saw JustFab on my social media in one of their partnership ads, and I’ve been a member for probably five years. I’m more of a homebody and do my best at home. Since I also clean homes, I was looking for something that kind of worked for me, versus having to get up at 8 a.m. and go out to work and clock in somewhere. The selections from my style expert are great, and they regularly suggest items that appeal to me. My last purchase was a tote bag and three pairs of shoes last December. The quality of everything was 10 out of 10. The membership is worth it because you have the option to pause or a chance to skip the month.

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    Verified purchase
    Rates

    Reviewed May 22, 2025

    I had a great experience with JustFab. Ordering was easy, and the package came in on time. The quality of the shoes is not the best I’ve had compared to other places I’ve bought heels from. The size also runs a little off compared to most other places. I haven’t done a return yet, but I plan to. That’s the first thing I’ve ordered, so I probably will order another pair of shoes, but maybe not heels. I think it’s a pretty good thing.

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 22, 2025

    When you first start your account with JustFab, they have you do this profile to see like what your style is. And then from there, those are the only types of shoes that you see. I don't like that so much. Because styles change, people change, ideas change, moods change. I don't know if that's how it is or if that's just the selection that they have, but I feel like I can't get out of this certain look or style of shoe that they're offering.

    You should be able choose what you want to see at any given time, not necessarily what they want you to see because of a profile that you may have filled out at one point in time. I would like to see more variety of the models. I don't think the shoes are displayed very well sometimes.

    I think everything is overpriced at this point in time. But I think the shoes are overpriced for the quality of shoes that JustFab is sending out. However, there's always clearance or buy two deals. I don't really utilize it that often because they take too long to deliver. If you're going to pay $50 a month for VIP or $80 for one item, if you're a non-VIP member, then I think the quality should definitely be commensurate.

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    JustFab
    Response from JustFab

    Hello Nakisha,

    We’re sorry that the personalized experience you expected from the style profile hasn’t lived up to its promise—it makes sense to want more flexibility as your tastes evolve, and being locked into the same recommendations can feel limiting rather than helpful. We also hear your concerns about pricing and value, especially when the quality or shipping speed doesn’t match the cost of membership. Your point about the need for more diverse model representation is important too—presentation matters, and we want every member to feel seen and inspired while browsing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PriceRates

    Reviewed May 22, 2025

    JustFab had a nice kind of array of platforms but what I was looking for specifically were boots and I didn’t like their boot selection at all. They seem very outdated and they’re not something I’d wear. But their sizing was great. I’m a size 11 normally. I have a pretty big foot where in some cases, I even fit a size 12. So, finding shoes that fit me is not an easy feat. I ordered a pair of platforms recently from them. They came in a size 11 and they fit amazing. I would like to see more classic pumps and platforms because that’s generally what I wear.

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    Verified purchase

    Reviewed May 21, 2025

    JustFab has a good deal on shoes if you want to buy a lot of them. They were the first ones that came up on the internet when I was looking for shoes that I like.
    I’ve been a member since around the end of March and I purchased one pair of shoes from them. I liked the quality and was satisfied with the shoes themselves. But, they were too big, even though I ordered my size. It could just be the type of shoe, but I’ve never ordered my size before and had it be too big. I never ended up sending them back because I didn’t have the time.

    Overall, my experience could have been better. I feel like they did everything what they said they would, but it’s hard to get out of the membership that they try to rope you into.

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    JustFab
    Response from JustFab

    Hello Lena,

    We’re sorry to hear that your experience with sizing and VIP membership flexibility hasn’t met expectations, especially when you were initially drawn in by the great deals. It’s frustrating to receive shoes that don’t fit despite ordering your usual size, and we understand how returning them can become difficult when life gets busy. While we’re glad the value of the deal stood out, we hear your concerns about the membership being tricky to manage and the style expert feature not being a fit for your preferences. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed May 21, 2025

    JustFab’s prices were fair and they had what I liked. The selection was okay. But JustFab can improve on the size part because I had to return the shoes when I got them. I’ve been a member for a month and I used their VIP discount.

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    JustFab
    Response from JustFab

    Hello Chiluba,

    We're sorry the sizing didn’t meet your expectations, especially when you were looking forward to trying styles that caught your eye through our VIP perks. We’re glad you’ve found value in the discounts so far, but we understand that inconsistent fit can take away from the overall experience, particularly when you’re just starting to explore what we offer. Your feedback on sizing and style variety is important, and we're using insights like yours to improve the fit and appeal of our collections. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingRates

    Reviewed May 21, 2025

    It was around 2016 that I first heard about JustFab. And my recent purchase was last month. They offer good products and their price is not high at all. The style expert suggests nice things and their website is perfect. They give you easy access to find what you're looking for.

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    Verified purchase
    PriceRates

    Reviewed May 21, 2025

    I have been with JustFab for seven months. The quality and price of their products were great. I like what they have in stock, and I got some nice stuff. The delivery was even faster than I expected. I appreciate the service.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed May 21, 2025

    I tried JustFab once, and they delivered exactly what I ordered. I’m a bit busy, so I always wanted to get good quality shoes and things from them. What you see on their website is what you get, so I decided to continue.

    I have a great experience with JustFab. Anytime I order, it comes in good condition and looks nice. I think I have some points I still need to use. JustFab is real, and they’re worth doing business with.

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    Verified purchase

    Reviewed May 20, 2025

    I love JustFab. I don’t have to go into the store. Quality is great. I bought some loafers and a pair of kitten heels. I just canceled because I’m moving out of state and I don’t have my new address yet, but I will resume.

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    Verified purchase
    Customer ServiceRates

    Reviewed April 29, 2025

    Be a JustFab member because it's great. I’ve been one for six years. Quality-wise, it’s very good, so I can’t complain. I like the perks. I’ve done a buy-one-get-one. My favorite purchase is a pair of boots.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed April 20, 2025

    I have been a member of JustFab since 2018. One of my friends was making a lot of purchases from them, and then she told me about it. I only buy shoes, and I really like the quality. I feel good about it. But I don’t like the credit option. Sometimes I have to skip a month, and if I forget to skip it, they will just cut my money. But the price that I’m paying for my subscription is okay, and the customer service is good.

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    Verified purchase

    Reviewed April 20, 2025

    I haven't shopped at JustFab in a while. The last time I shopped there, I got a pair of boots. Their quality is decent. The first pair of shoes I purchased was back in 2011 and I still have them now, but I just don't wear them.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRatesValue

    Reviewed April 19, 2025

    I’ve been with JustFab for over 10 years. I really liked the idea of having a variety of options to choose from over time and being able to become a member, with everything easily accessible whenever I wanted it. As I looked into it, I realized I could become a VIP member without being locked into a strict monthly commitment. If I wanted to skip a month, I could still keep my membership and continue to have access to the benefits.

    I’ve been able to take advantage of benefits like skipping a month, buy-one-get-one offers, and two-for-one credits. Those are the main perks that stand out to me. Being able to use one credit for multiple items is great, and I also love that everything is always accessible, it's like having a closet or wardrobe that’s always available to you. I’ve honestly never had an issue with the selections from the style expert. They’ve always been good for me.

    I’ve never had any issues with the items or their quality. I still wear pieces I purchased years ago. In the very beginning, there were a few items that could have been better in terms of quality, but over time, I noticed a clear improvement. From my experience, the quality has definitely gotten better over time.

    If you're looking for shoes or clothing within your budget, where you don’t feel pressured to buy and can browse at your own pace with access to good-quality items, I would definitely recommend JustFab. Their clothing is amazing.

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    Verified purchase
    Sales & Marketing

    Reviewed April 19, 2025

    I joined JustFab a few years ago. I hadn’t used it in a while, so I canceled my membership. Before I canceled, I used some of my leftover credits and got my son light-up tennis shoes. Purchasing was easy. The shoes are decent. That’s probably his favorite purchase.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 19, 2025

    I have been using JustFab for years, going back and forth with them. My last purchase was boots, and I've mostly just gotten shoes and boots from them. The quality has always been good, and I don’t think their prices are too expensive.

    I’ve contacted customer service before when I wanted to cancel my subscription. The last time I called, the representative told me I can do this for another three months and extend it out, and then I can decide then, which I did. I like the flexibility of being able to extend it as long as I need rather than just canceling it altogether. They were amazing and did a great job with customer service. I have recommended them.

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    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed April 19, 2025

    JustFab is affordable, and they have a lot of different stuff to offer. I feel like they have something for everybody.

    I was a ShoeDazzle customer, and I heard of JustFab through them. And I decided to try JustFab because of the styles that I saw on their website and the pricing. It was very similar to what I was getting from ShoeDazzle.

    My last purchase from JustFab was probably a couple of months ago. They had a sale going on, and I actually bought a few items, some shoes, and some clothing items as well. And I love what I bought.

    And I also think that their style expert is pretty cool because it kinda gives you perspective on where to start looking if you don’t really have any inspiration, or if you might need a little bit of inspiration. And even if I’m not necessarily a fan of what it recommends, it definitely still leads you in the direction of similar things that are still gonna help you. I don’t feel like you’re gonna come to the website and not want something based on those recommendations.

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    Verified purchase
    Online & App

    Reviewed April 19, 2025

    I have a Fabletics account and I came across JustFab through that, I liked the selections they have on the website, purchased some items, and the quality is good. I’m happy with what I got.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 19, 2025

    JustFab’s options and price points are good. That's why I liked it and became a member. There was a time I reached out to their customer service to get a refund when I had forgotten to cancel the membership because I couldn't afford it at that particular time. They were very helpful, quick, and efficient. I recently bought my daughter some boots from them.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed April 18, 2025

    I've been a member of JustFab for many years but I've only purchased once. I ordered a couple of pairs of shoes and their price is good. They’re for my daughter and she loves her shoes. She's seven.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed April 18, 2025

    Cute sandals, great boots. I've been purchasing from JustFab for years. When they have sales going on, I buy in bulk and I get a lot of credits. I like the styles for bigger feet women, and I love the boots that I got. They’re better quality than the sandals and heels, which are kind of cheap, so they don't last that long. The monthly subscription is for fashion-forward girlies ‘cause not everybody spends 50 bucks a month on shoes.

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    JustFab
    Response from JustFab

    Hello Shakia,

    We're sorry to hear that the heels and sandals haven't met your expectations in terms of durability. We understand how disappointing it can be when the quality doesn’t match up to what you were hoping for, especially when you’ve found other items like the boots to be a great fit. We also appreciate your insight about the subscription—it’s clear that the monthly cost might not be for everyone, and we’ll keep that in mind as we continue to improve our offerings. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffEase of UseRates

    Reviewed April 18, 2025

    My favorite purchase from JustFab has to be the light-up dinosaur shoes I got for my grandkids, they were just adorable. I first saw the company on Facebook and they had really good deals, so I checked them out. The website is very simple and easy to maneuver. They have a good selection, the quality is good, and their delivery times are awesome.

    I’ve been able to take advantage of their deals, like getting shoes for $10 when you buy more than one pair. The only thing I really don't like, though, is the recurring charge that they keep trying to put on my card every month. That recurring charge is the only thing I've had an issue with.

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    JustFab
    Response from JustFab

    Hello Cherise,

    We're sorry to hear about the frustration with the recurring charges you've encountered. We understand how annoying it can be when unexpected charges appear, especially when you're enjoying other aspects of the experience, like the deals and product quality. We appreciate you sharing your feedback about the light-up dinosaur shoes and the ease of navigating our site—it’s great to hear those parts of your experience met your expectations. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    Refunds & Payouts

    Reviewed April 18, 2025

    I've been a member of JustFab for a long time. There's lots of options, which I appreciate. What I've purchased so far has been good quality. The last time I made a purchase, I happened to notice that I have a whole bunch of credits that say something about expiring, which I didn't know was a thing. And it's a lot. That's a concern I have for sure, because I paid the money. According to what it says on my account, I'm not gonna be getting anything for that, which I am not okay with.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed April 16, 2025

    I’ve actually been a JustFab customer for over 11 years now. I first heard about it a long time ago, probably back around college. I’m in the VIP program, and I really just like their subscription because I don’t have time to go shopping. I love feeling like the shoes are free, even though they’re not really free, and the bulk buying for seasons like winter, fall, and summer is just great for me.

    The selection is always nice and the quality is good, like a B+ or an A-, but on the higher end. One of my favorite shoes that I probably still have is from the Rachel Zoe collection. They were very unique and different. The make of the shoe was good and it actually lasts, just really chic and really good. I would love to see those type of things with another designer where they’re collabing to make a really stylish, fashionable, and good quality shoe.

    I will say there’s room for improvement with some things. I’ve had to return around five pairs of shoes because the cuts and the fit were not proper or were a little wonky. I’m not used to that, but it didn't deter me. I would recommend JustFab, especially if you’re the type of person who wants to stay up on things but you just can't get into the shops.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed April 16, 2025

    I've been with JustFab since they first started, probably over 10 years. I like the discounts, that go-go, the buy one, get one free, and the VIP perks of it. I don't purchase a lot, but I've been dealing with them for quite a while now.

    Sometimes their selection is okay. And other times, it might be a little too old-fashiony for me. But the quality is pretty good. My favorite was the boots I have from them, the black and brown pairs of knee boots with block heels.

    They have everything, and chances are, you won't be disappointed in any purchases. I don't have anything negative to say.

    But I just had some issues with FedEx and them delivering my package. They delivered it to my apartment complex, but to another apartment. And then they just dropped it on the steps of that unit, not even in front of somebody's door.

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    Verified purchase
    PriceRates

    Reviewed April 11, 2025

    I’ve been a member with JustFab off and on. I used it a couple of years ago and got some winter boots. However, I can't remember to cancel it or to do that checking thing every month, so I ended up just canceling it because I'm just going to get charged and I'll forget to skip the month.

    It was easy to find the style I was looking for, and the selections from the style expert were good. The quality is not bad. For 20 bucks, you know what you're getting, and I don't have high expectations. They're not $80 shoes. They're just a little slip-ons, so it'd be like me going to Walmart and buying them.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed April 11, 2025

    I mostly buy shoes at JustFab. That's where I get all of my boots, either flat or with heels. I also buy clothing sporadically, and when I buy something like clothing, everybody asks me where I get it. For the price, the quality of the clothing and the shoes is very good.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed April 11, 2025

    I’ve been finding everything to be just awesome with JustFab. I was originally looking for some boots on Google and it gave me their website, and I love all my purchases so far. Everything has been great quality and I receive it all in a timely manner.

    I do feel a bit so-so regarding the selections, though. There’s been stuff I was looking for in particular that I’ve seen in the past, but then when I look back again, it’s not there anymore. There are more long boots than anything, and I’d prefer more ankle-cut or shortcut boots that aren’t suede. The last pair I got was suede and I really can’t wear them in the summer when it’s raining.

    Also, I would probably change the date to decline the VIP. I would suggest giving it a little more time, at least like 10 days if possible.

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    Verified purchase
    PriceStaff

    Reviewed April 10, 2025

    I’ve been a member for many years, but I don’t order a lot. I skip every month. I like it because the price is affordable, and I find the quality is good for the price. If I spent more time there doing it, I’m sure I would find and spend a lot of money, but right now my money goes to bills that I need to pay, so I just don’t have a lot of income to spend on luxury things like shoes and things like that.

    My favorite orders have been sneakers. I’ve purchased around five pairs. I like them because I think they're affordable. I work from home, so I don't buy heels as much anymore, and sneakers are my way of being innovative. I don't want to just wear white-and-black sneakers. I like all different kinds of colors.

    I’ve never had any special offers. I wish sometimes I could get some deals, being a member for so long, even if once in a while, whether it’s free shipping. Sometimes the shipping is just a pain in the ass.

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    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed April 10, 2025

    I had a good experience with JustFab. When I got my subscription, the first pair I got was $20. The shoes that I had, though, I wasn’t able to fit the shoes that I had though because the shoes were narrow. So I ended up giving them away to my friends. In terms of quality, nonetheless, they led up to their expectations as being on the website. The shipping was also fast. It came sooner than it was supposed to. The shoes looked exactly like they did in the picture, so everything was a good experience.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed April 10, 2025

    I bought a pair of shoes from JustFab once. The stylist selected them, they’re cute, and the price was good. I didn’t get to wear it yet, so I don’t know what it feels like. But it’s a nice pair of shoes, and I like it.

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    Verified purchase
    Price

    Reviewed April 10, 2025

    I just liked the designs of some of the shoes, and it was easy to find the style I wanted, it's just that I couldn't find the size. I love the pumps. It’s usually what I get. They’re affordable, excellent quality and long-lasting.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed April 10, 2025

    I’ve been with JustFab for many decades, and things have been good. I actually have some purchases that I’ve still been using for 10 years now. But honestly, I was in the midst of canceling my VIP options because I don’t shop like I used to before, now, it’s just as need be. Sometimes I forgot to skip the month, and then I have to call customer care just to get them to do me a refund.

    I was just like, I’m just going to cancel out of VIP. JustFab never thinks about things like an anniversary or a birthday, like saying, “Oh, we’re celebrating 10 years you’ve been with us.” Your incentive is just not good. I’ve been with others for over decades too, and every birthday, I know what they’re saying to me. JustFab can do better.

    JustFab needs to improve their incentives because it would be a good way to keep a customer. You have to give money to get money. If you give a customer $5, you’re basically telling them, "I need you to spend another $10 with me." That’s just how it works.

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    Online & App

    Reviewed April 10, 2025

    I used to buy from JustFab years ago, and recently I started getting shoes again. They have options for everybody and their styles are not very limited. I mostly wear boots and tennis shoes, and the quality has been good. I also bought shoes for my boys. They are always running around and they haven’t broken yet, which is a good thing.

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    Verified purchase

    Reviewed April 10, 2025

    I’ve had JustFab for since 2017. I was a member, and then I cancelled, and then came back to being a member. The last purchase I made was the loafers, and they have good quality. So, they have a really good selection, but the sizes are just too small. And there is no wide selection.

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    Verified purchase
    Online & App

    Reviewed April 10, 2025

    JustFab has been great. I've been a part of it since before 2017. I've been staying with them because of the fact that I can skip every month if I can't afford the payment. The skip option is unlimited. It's always easy to navigate the site and to find the style I'm looking for. The selections given by the style expert are not bad. Some of them are not really to my taste, but it opens me up to wanting to try different styles.

    When I order, some of the quality is great and some of it is just not. I bought this tear-away coat before and I bought it in a size that I thought was going be sufficient for me, but it wasn't. Even the whole concept of sleeves coming off and being able to deattach wasn't good. It can't be a one coat. It has to be different ways and different pieces. So I was disappointed by that selection. But I did buy a batch from there that I really liked and it's been really well for me so far.

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    Verified purchase
    Online & AppRates

    Reviewed April 10, 2025

    My favorite purchase from JustFab was my red blazer. The quality has been very good, and the selections provided were fine.

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    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed April 3, 2025

    The selections given by the Style Expert at JustFab were great. The quality of the boots I bought

    were good. They were really nice. I had to move, though, so I stopped the membership. When I stopped it, they were accommodating.

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    Verified purchase

    Reviewed April 2, 2025

    I've been ordering from JustFab for the last few years. I didn't know I was a member, but it came across my Facebook one day a few years ago.

    I like their styles. Their shoes fit. The quality is phenomenal. I just wish they had more of my size. A lot of their options, especially for tennis shoes and sandals, don't have enough of it. I seem to only be able to shop in the boot section – I just ordered some last Christmas.

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    Verified purchase
    Sales & MarketingRates

    Reviewed April 2, 2025

    I’ve been purchasing with JustFab for a couple of years now, and the quality is good. I actually first heard about them on Facebook. I really like the product and the discounts they have. I purchased sneakers and more clothes for my grandson from them.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 2, 2025

    They’re great. I’ve been with JustFab for so long. The selections are fine and the quality is good.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed April 2, 2025

    I was a JustFab member for a while, then I had to cancel because I was struggling to afford it. I love them, though. I've got really wide feet, so they definitely helped. The quality is top-grade and it was really easy to find what I was looking for.

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    Verified purchase
    Rates

    Reviewed April 2, 2025

    I just recently had a lifestyle change and wanted to start wearing heels more, so I went back to JustFab. I got these black slingback heels that I really like. It's pretty good quality.

    JustFab makes it easy. If I’m looking for several different styles, I can just kind of get them all in one place.

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    JustFab
    Response from JustFab

    Hello Emma,

    Thanks so much for sharing your experience. We’re really glad to hear that your lifestyle change brought you back to JustFab and that you’ve found a pair of black slingback heels you love—they sound like a great find! We appreciate your honest feedback about the style expert selection and your rating on the quality. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

    Best,

    Zeth

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaffRates

    Reviewed April 2, 2025

    I’ve purchased many times from JustFab, mostly shoes for me and my husband. They’re affordable and the delivery time is quick. I’m still wearing them, so they have good quality shoes. I enjoy looking at the styles and the products are up to trend.

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed March 21, 2025

    I heard of JustFab and I like that they have booties, boots, heels, and flats. They have other options besides sneakers ‘cause I’m not a sneaker kind of girl. And I like the fact that they have a kids’ section as well. They’re cute and comfortable shoes and they last long for a decent price.

    They understand the style that I like so I don’t have a hard time using their website trying to find the things that I like. I’m a member, so I take advantage of the VIP membership where they give you discounts on the shoes. And then they have really good discounts for kids so I use it for that as well.

    The style experts always ask a series of questions at the beginning, which is cool because it narrows it down on their half, so when they show you boots and booties, they never really get it wrong. I’m able to pick out what I like in a short amount of time instead of scrolling through 20,000 pages of shoes and finding maybe one or two.

    It’s a great company. I’ve been using it for at least the last nine years. I took a little break, especially during the pandemic and then came back and it’s still the same. Price point is price pointing and I like the two-for-one deals, too.

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    Verified purchase
    StaffRates

    Reviewed March 20, 2025

    My mom heard about JustFab online, she bought a pair of mocha-colored Western booties, and they were absolutely amazing. We fell in love with them. We are living in West Virginia and we don’t have access to the stores that carry the trends we see online and the things we want to wear. Having access to all those styles through JustFab has been amazing, we loved it ever since.

    The selection from the style expert is absolutely amazing. I actually got an order yesterday and fell in love. It was my favorite that I’ve received. I even got a dress, my first clothing purchase from JustFab, and now I’ll definitely spend more money.

    I know I’m a VIP, and I’ve gotten a lot of benefits from that. Sometimes I forget to get a pair of shoes that month, so I am able to hold on to my VIP credits for up to 12 months. That’s helped me a lot, because things come up and times get crazy. The quality is definitely durable. I’ve had my favorite pair of JustFab sandals for two years and they’re still in great condition.

    JustFab is a very reliable site I’ve bought shoes from. Putting your card information anywhere can be nerve-wracking, but they’re reliable with shipments, and they're very helpful. If you’re wondering where your order is, customer support is right there to help.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    JustFab had a wide range of variety and the prices were decent. It was especially nice during COVID and all of that when I couldn't go anywhere to treat myself to a little something every now and then. The style expert gave a pretty good selection. The convenience is awesome, and returns are simple. I've only had to return something once during pre-COVID. I just started the return online, and then they emailed me a shipping label. I took it to a UPS store, where they printed it for me and helped me send it back. My last purchase was my son's shoes. He really likes light up shoes and dinosaurs, so I got him three pairs. They lasted a long time.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    My mom’s friend had talked about JustFab years ago, and I have been a member for over six years. I like the selection a lot. Whenever I do scroll through, they do have some very good options. The quality of the items is good. I got some boots from them and I still have them to this day. They hold up well. Their customer service is really good, too. Whenever I have any issues or if I need help skipping the month, they are always very helpful with that. Sometimes the skip-the-month process can be annoying, but other than that, our experience has not been too bad.

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    Verified purchase
    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed March 20, 2025

    I’ve been a part of JustFab’s VIP program for years. I usually purchase shoes, and my favorite is the one that I recently ordered. It was on special offer, and that was the whole reason why I bought the pair of boots in January.

    I am a part of the membership, and I skip every month so they never bill me. Since 2017, I’ve only made four purchases. One was in 2017, another one was in 2018, again another one was in 2022. And then one was this past January. I use their app and it is easy enough to use it. Overall, make sure to shop the sales.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 20, 2025

    I found out about JustFab online when I was looking for shoes. Their site is user-friendly and easy to follow. They have a nice selection and good quality shoes. I've seen different options like dressy and casual. I like the combat boots that I bought. It looks nice. I wear them with anything like jeans or dresses. It has a really nice quality. I feel they're gonna last me a while.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 20, 2025

    I have been a member of JustFab for six years. I recently bought nails for my daughter. I’ve bought some clothes and accessories from them before. I forget to skip the month and I pay for it. Now, I've been trying to use up the credits and close the account because we don't use it. But overall, I’m very satisfied with them especially their customer service.

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    JustFab
    Response from JustFab

    Hello Renee,

    We're sorry to hear that the VIP membership and monthly VIP credit have been frustrating for you. We appreciate your honest feedback and are glad to know you’ve been happy with the quality of our items and the support you’ve received. We understand that interests and shopping habits can change, and we want to make sure your experience remains positive. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingOnline & AppRates

    Reviewed March 20, 2025

    I found JustFab through social media. The selection is good, though it seems more for older women. I would like to see more trendy options for younger shoppers. The quality of the items I’ve purchased has been good.

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    Verified purchase
    Customer ServicePriceStaffEase of UseRates

    Reviewed March 20, 2025

    I love the shoes, boots, and house slippers from JustFab. They have good quality and their pricing is reasonable. I am happy with everything and I will be ordering again.

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    Verified purchase

    Reviewed March 20, 2025

    I have been ordering stuff from JustFab for over 10 years. I originally had an account in my wife's name, and I would let her pick the stuff out while I paid for it. Recently, I changed the account to my name and bought a pair of brown workman boots. I barely wear them, but they're good. I have over 100 pairs of shoes, and I can only wear them one day at a time.

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    Verified purchase

    Reviewed March 2, 2025

    I found JustFab through social media. I like that I can get items for $10, and the selections they offer on the website are good. I like the quality of the is products and my favorite purchase at JustFab are my boots.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed March 2, 2025

    I’ve made a few purchases since then at JustFab, and my favorite items are definitely the boots. What I like most about being a member is the discount. The selections from the style expert are on point with me. Most of the boots were good quality. One wasn’t very nice, it was too tight, even though it was my usual size, so I gave it away. It was one or two items.

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    Verified purchase
    StaffRates

    Reviewed March 2, 2025

    My wife used JustFab before we got married. Now I use a mobile version of the site, and it’s user-friendly. The clothes I’ve gotten from them are good quality. But I’ve had some trouble with the shipping time turnaround. I’m trying to do a return because I got a smaller size. I’m planning to use the item for next week. They're telling me that I have to wait for them to receive it, and when they receive it, they’ll process it for 48 hours before they can ship the exchange. That’s a pretty lengthy process. I might as well just return it and order from another store.

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    JustFab
    Response from JustFab

    Hello Peter,

    We appreciate you sharing your experience and feedback. It’s great to hear that you find the website user-friendly, especially on mobile. We understand how frustrating it can be to experience delays with exchanges, especially when you need an item for an upcoming event. Waiting for a return to be processed before an exchange moves forward can be inconvenient, and we recognize how a quicker process—like what you’ve experienced with other retailers—would improve the experience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase

    Reviewed March 2, 2025

    I’ve canceled my membership with JustFab because I can’t afford it right now. I just gave away 28 pairs of shoes, and I figured I didn’t need the membership. But it was very convenient when I was a JustFab member. I purchased shoes from them, and the quality was great. For the last pair of boots, I asked for the wide leg or fat calf, but when I got them, they were a little too big. I sent them back, and that process was super easy. I’ve never had a problem and never had to talk to anybody. They were great. I loved JustFab.

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    Verified purchase
    Customer ServiceOnline & AppStaffEase of UseRatesTransparency

    Reviewed March 2, 2025

    I’ve purchased once or twice from JustFab, and so far, I like the shoes. They explain everything on their website, so I’m able to find what I’m looking for. They have quality shoes that I can recommend and they're affordable. They have styles that correspond to my style. When I spoke to their customer service, they're friendly. Everything went fine.

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    Verified purchase
    Customer Service

    Reviewed March 2, 2025

    I’ve bought shoes from JustFab, and they're pretty good quality. I like that they have a variety of different styles and options most of the time that I don’t see in stores. Once I had to return shoes because the sizing was too big. They provided the return shipping label. All I had to do was get the label printed, stick it on the box, and take the box to the UPS store to get it shipped off. It was a pretty straightforward process.

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    Verified purchase
    Contract & TermsPriceOnline & AppStaffEase of UseRates

    Reviewed March 2, 2025

    The only thing I had purchased at JustFab when I first became a member was some boots for $10, I didn't know at the time that it required a membership, so I canceled afterward because of that. If I didn’t have to sign up for a membership, I would shop there again.

    I actually like the items they have on the website, the website is cool and easy to navigate. The quality of the product is really good, and the pricing was reasonable.

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    Verified purchase
    PriceStaffRates

    Reviewed March 2, 2025

    I have been with JustFab for eight years now, and I liked the idea that I have the option to opt out of receiving a product if I don’t want a product this month. I just have to remind myself by a certain date and make sure to opt out, so I don’t get charged. Their website is also easy to navigate.

    The products that I have bought from them have been really great, long lasting, and stylish. My favorite purchase was boots for wintertime. They’re super comfortable and weatherproofed. The price is unbeatable.

    I appreciate the style experts' attempts to pick out items for me, but a lot of times, it’s not necessarily my style. There have been a few times where I’ve looked at the product, and I wouldn’t say I’ve never bought anything that they suggested. That happened only once.

    I’m more of a shopper who has something in mind when I go shopping, so I’m really kind of searching for the color, size, or season. I’m not a big, “Let me just go through a bunch of products and see if I like anything” kind of shopper.

    They’re one of the only places I’ve shopped where I’ve never had to speak to a representative. I’ve had a great experience. I’d give them an A+.

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    Verified purchase
    PriceRates

    Reviewed March 2, 2025

    The only thing I don't like about JustFab is the fact that you have to skip it, or you get charged. That's the only problem.

    A lot of the items are things I wouldn't wear. I'm not very whatever with my selection, so I've picked very few things. I enjoy the quality, though.

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    Verified purchase
    Sales & MarketingPriceEase of UseRates

    Reviewed March 1, 2025

    I signed up for JustFab years ago. I did purchase a couple of times, then I had free credits to use, and I've used those. I got these really cute tan calf-length boots. They're pretty good. I've only worn them once, but they were nice the night I wore them. When I have used it, I've only ever had good experiences.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed March 1, 2025

    I always buy my winter boots at JustFab. They’re good and they fit. The selection is good. They’re usually either super high heels or no heels but I wish they have the mid-heel option. But they have a lot of wide calf options so that’s why I’ve never been too aggressive in trying to cancel even though it’s really hard. I wish they could send an email that it’s the beginning of the month to remind people so they can skip it if they need to.

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    Verified purchase
    Refunds & PayoutsRates

    Reviewed March 1, 2025

    I have credit at JustFab so I am ready to shop there. There's flexibility, but I don't have to worry about paying now. It's already been taken care of with membership fees. The items are okay. The quality -- you're getting what you pay for.

    Returning items is pretty easy. Doing it online is painless, and then just getting to a physical location to drop it off, but the actual turnaround time of shipping an item back for a refund does take a little bit longer than usual.

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    JustFab
    Response from JustFab

    Hello Beth,

    We appreciate you sharing your experience and feedback. It’s great to hear that you find the convenience of having credits ready to use beneficial and that the return process has been smooth for you. We also understand that product quality and selection are important, and we appreciate your perspective on value. We hear your concern about the refund turnaround time and recognize how important it is for that process to be quicker. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsRatesTransparency

    Reviewed March 1, 2025

    My love for shoes brought me to JustFab’s website, which is laid out very well, and one of my favorites is the thigh high boots I got from there. The only thing with the VIP pass, they told me I was gonna pay a certain amount, but they ended up charging my card for something more. But they sent me my money back, so that wasn’t a problem.

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    Verified purchase
    PriceOnline & AppRates

    Reviewed March 1, 2025

    I like JustFab’s different styles and their prices. The selections they have online are fair.

    Thanks for your vote!

    Reviewed Feb. 19, 2025

    Be careful. After the first purchase, you are tied and stuck to $ 50-per-month shoe club or membership. But had no idea it. We must not fall for gimmicks. They didn't return the money after the claim.

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    JustFab
    Response from JustFab

    Hello Bernardo,

    We're sorry for the frustration this situation caused. We understand how important it is to have clear information about membership charges and expectations. It’s disappointing to hear that the experience did not meet your expectations, especially when it comes to refunds. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingStaffRates

    Reviewed Feb. 19, 2025

    I’ve been a member of JustFab for a long time. It’s easy to find the style I want, and I like the good deals that they have. The shoes last about a year like they usually do.

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    Verified purchase
    PriceStaffRates

    Reviewed Feb. 19, 2025

    I've been with JustFab since 2016. The items and prices offered were great and the quality is actually good.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed Feb. 19, 2025

    I heard about JustFab a long time ago, and then I saw them on Facebook. I really like the items that I got through them. I get my orders pretty fast. I just think their monthly fee is a little high. Other than that, they're great.

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    Verified purchase
    Customer ServiceStaffRatesHonesty & Transparency

    Reviewed Feb. 19, 2025

    All the good shoes I’ve gotten from JustFab have been good so far. I know the shoes aren't made from genuine leather, but they fulfill their purpose. My problem is I find it really difficult to be able to skip a month. I’ve also tried canceling my account several times, but I can never really find my way around the site. It’s really tedious to have to call and cancel when I should just be able to do it on the site.

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    JustFab
    Response from JustFab

    Hello Luisa,

    We appreciate your thoughtful feedback on both the website experience and product quality. We understand how frustrating it can be when subscription management isn’t as seamless as expected, especially when skipping a month feels cumbersome and cancellations require extra steps. Your insights on making this process more user-friendly are valuable, and we’ll be sure to share them with the appropriate team. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Feb. 19, 2025

    The quality of the shoes is good. I got some as gifts for a friend's kid, she really loved them, and she still wears them, so I don't have any complaints about that. I signed up for the VIP program, and after a couple of months, I realized that something was wrong and I wanted to cancel that, but that was confusing to me. I didn't know I could do it on the website. I had a call with someone last week and she said she could refund me this month. But I already paid for last month and she couldn’t refund me that, so I should use the credit before I cancel it, and I thought that was helpful.

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    Verified purchase
    Customer ServiceOnline & AppStaffRates

    Reviewed Feb. 19, 2025

    I purchased slippers from JustFab, but I didn't like them and was gonna return them. But at the time, my father was in hospice dying, so I couldn’t get them returned in time. I was talking to a lady through the internet, and she said I had 30 days to return them, so it wasn't that they weren't trying to be cooperative and help me, it was a bad time. She was very polite. We exchanged a few emails, so I have no complaints there. But I'm stuck with these shoes that I don't like. Maybe they could have been a little more flexible under my circumstances. Maybe not. It's no big deal.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 19, 2025

    JustFab needs to make the process more user-friendly, and they should have more discounts. The quality of the products is okay. But I've been searching for the items and adding them to the cart, and it should be an easier process.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed Feb. 19, 2025

    Navigating JustFab’s website was very easy. I’ve only bought two long boots from them at a discounted price, about $9.99. They're very cheap, and the quality is very good.

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    Verified purchase
    Online & AppStaffEase of Use

    Reviewed Feb. 19, 2025

    I really like how JustFab's website is set up right now. It's much easier to navigate and find whatever you like, whether you have a specific style in mind or you're just scrolling through. I first heard about them online through social media and Instagram, and purchasing from them was a pretty good experience.

    The quality of their stuff is actually pretty good. I’ve bought maybe three pairs from them, and they really do last. For instance, I bought some high boots about two months ago, and the quality is great. Overall, navigating the site and getting what you need is pretty easy.

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    Verified purchase
    Customer ServiceOnline & AppRefunds & PayoutsEase of UseRates

    Reviewed Feb. 19, 2025

    I’ve known about JustFab for years. Their website is fine and easy to use. They have good quality items. I had talked to customer service once to get a refund on a month that I needed to skip. I was gonna cancel and they wanted me to keep it, so they told me about the skipping of the month.

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    Verified purchase
    Punctuality & SpeedStaffTransparencyTimeliness

    Reviewed Feb. 13, 2025

    After going back and forth and waiting patiently with the customer representative for over 20 minutes the resolution that they have for my order that still had not been delivered and could not even be tracked and had not been able to be tracked in a couple weeks was just wait for the recommended 14 business days to pass and then contact us again. What a joke! They kept telling me about a warehouse in Kentucky and every time I asked why don't I see it leaving a warehouse in Kentucky in the tracking it has went nowhere since it was ordered nowhere! The only city it mentioned was Redlands California and there was no movement no update. No nothing except 'waiting for carrier'! I am in Ohio! I was not satisfied with the help I received because it was no help at all. Now 4 days later still no movement on my package but the shirt that I ordered the same day on the 31st of January came in about 5 days tops! Yet and still no shoes!

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    JustFab
    Response from JustFab

    Hello Brianna,

    We’re sorry for the frustration and confusion this has caused. We understand how challenging it must be to wait for an order with no clear tracking information, especially when you’ve already spent so much time trying to get answers. This certainly isn’t the experience we want for our members. We recognize how important it is to get timely updates and a resolution, and we can see how the back-and-forth with no movement on your package would feel frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Feb. 12, 2025

    I got 3 pairs of these really cute furry boots. It's called Helena cold weather bootie. I paid for my boots. I enjoy them very much. But JustFab keeps charging me over and over for these boots. I highly appreciate if they would stop. It's taking everything I have. I don't understand the point of it charging me over and over when I paid the first time. It wasn't pending or anything so I don't know why but it needs to stop.

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    JustFab
    Response from JustFab

    Hello Tenise,

    We're sorry for the frustration and stress this has caused. We appreciate that you love your Helena cold weather booties, and we understand how concerning it is to see repeated charges after already completing your purchase. This isn’t the experience we want for our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed Jan. 23, 2025

    I first heard of JustFab from the internet, on social media, and their deal when people first sign on as a first-time customer is they get the first pair of shoes for $10. They always have a lot of sales as well, including $15 for shoes and $15 for boots. I like everything about JustFab. The selections from the style expert are right on with everything that I wanted in my shoes and my size, and the website is easy to use. I type in any style of shoes or color, and they all pop up. They have a lot of nice styles and I like the quality of the shoes. I bought some basic tennis shoes for work and they're all black. I've been wearing them for a while and they're comfortable, nice, and sturdy.

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    Verified purchase
    PriceRates

    Reviewed Jan. 23, 2025

    I had JustFab a while ago but canceled it then renewed it. For my first purchase, I got three pairs of shoes and a dress for my daughter. I was satisfied, which was the same for my second purchase. I got two pairs of shoes and haven't had an issue with them yet. They're all good quality, especially for the price. I'm already accustomed to the subscription model, but I wish there was some type of push notification for it so I know when I can order again.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Jan. 22, 2025

    I purchased boots and I was surprised that they were that good a quality for such a cheap price. I was happy with it. However, I don't like the way the subscription is set up and I spoke to customer service in order to cancel it. I wish that it didn't have to be a monthly subscription where I have to either pay the monthly price or opt out five days prior in order to not be charged. That was something that was hard for me to remember until after I'm charged. I also don't like the hassle and if that wasn't part of the deal, I would still be a member.

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    JustFab
    Response from JustFab

    Hello Rebecka,

    We're sorry to hear that the VIP membership hasn't been working for you. We understand how challenging it can be to keep track of the skip the month option, and we appreciate your feedback. While we’re glad you were happy with the quality of the boots, we’ll take your concerns into consideration as we work to improve the experience for all our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 12, 2025

    I chose to purchase from JustFab because of how it was marketed with the $10 first pair and I've been with them for quite some time. The items are good quality and I haven't had any issues. Also, the timeframe of the orders coming in and the exchange is fairly easy. My favorite purchase so far is a pair of boots that I've had for over five years. My last purchase was some shoes I ordered for my granddaughter. I'm waiting for them to come in.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 12, 2025

    The selections from the style expert are sometimes hit and miss. But the items I’ve bought from JustFab are of good quality. Right now, I'm waiting for an order to come. I ordered it on December 29th and I paid money already. It’s still not here and no one's saying anything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 12, 2025

    I saw JustFab when I was scrolling through social media. I like the styles but a lot are duplicates. The shoe may be a little different here and there, but I've been seeing some of the same styles from last year. They need more variety. I ordered a tall not that came to the knee and the boot was made, the material wasn’t sealed or the material was not cut enough because when you turn, you have a big bend in the boot where it was like a whole piece of leather that you could have pinched, and it didn’t look all that good. I was disappointed and I ended up gifting them to somebody.

    You're paying $10 for boots, so you can't have everything perfect. But that was my only hiccup with anything I've ever ordered. The customer service reps were good, very courteous and to the point. They knew exactly what I needed and exactly what was going on. It was probably a less than 5-minute call each time I've ever had to call. JustFab should keep doing what they’re doing. It’s awesome across the board.

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    Verified purchase
    PriceRates

    Reviewed Jan. 12, 2025

    I signed up for JustFab nine years ago but canceled it a while back because I had too many at that point. I needed some new shoes and recently signed back up with them. I really like their shoes. They're good quality and the prices are decent. You can get some good deals through JustFab. It’s also interesting to see the styles they send.

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    Online & App

    Reviewed Jan. 12, 2025

    I've had a membership with JustFab for a long time, and the selections given to me on the website are good. All my boots have been my favorite from them. The quality is really good as well. They last a very long time.

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    Verified purchase

    Reviewed Jan. 12, 2025

    I love JustFab because I normally just get the boots and I love them.

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    Verified purchase
    PriceRates

    Reviewed Jan. 11, 2025

    My purchase with JustFab in general has been great. I like the ease of just ordering. I ordered 14 pairs of boots, and I paid $190. Yeah. Everything was under $20. I had people stop me and say, “Where did you get those boots from?” The boots were good for the price and quality. There's a luggage brown color pair that has an imprint on the back. That's my favorite. I recommend JustFab all the time.

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    Verified purchase
    Sales & Marketing

    Reviewed Jan. 11, 2025

    I usually take advantage of the sales when JustFab has them. I have done the BOGO and the 10. Sometimes I get two items for my credit. I've done a couple of those. JustFab has nice looking products. However, you have to be selective in what you purchase. The quality is not there. I want the boots to last a while, not just one season and done. The quality of the materials they use are not good.

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    JustFab
    Response from JustFab

    Hello Frenchie,

    We're sorry to hear that you're not satisfied with the quality of your recent purchases. We truly appreciate your feedback, as it helps us improve. We understand the desire for long-lasting products, and we regret that the boots didn't meet your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

    Best,

    Zeth

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 11, 2025

    JustFab had ads on Instagram and Facebook and the $10 shoes made me decide to buy from them. They have a wide variety of shoes, boots and all types of things. I didn’t even know they had purses. I’ve been using them for a while since I ordered all my boots for my honeymoon from them and that was back in 2020. I have been able to use their Buy One Get One offer because when I had VIP credits, I had three credits and I was able to order six shoes and I didn’t pay more than $50. I was excited. The boots are of very good quality. The only problem I've ever had was when me and my niece ordered gold gladiator sandals for our vacation and they ended up popping on vacation. But that was the only time. I love my knee-high boots. It's leather and it has a platform. That happened to be my favorite. Plus a brown pair.

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    Verified purchase

    Reviewed Jan. 11, 2025

    I saw JustFab and I liked them. I’ve made about five purchases and have sent a lot of people their way. I brag about them.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Jan. 11, 2025

    I usually go on JustFab if I need something or if I'm looking for something specific or if there's a sale going on. The quality is okay and for the price, it's what I would expect it to be. The stuff that I wear frequently, I have to replace every year, like boots. But what's frustrating is sometimes, if I'm going in for the month to skip it, it's not always obvious where that is. I forget if it's under my account or my profile and it's kind of strange how when I first click in there, it drops down to the middle of the page and then I gotta scroll up. It's almost like it's set up to be discouraging people from skipping the month. It's not as convenient as I would like it to be but I understand that's probably something they have set up that way intentionally.

    The last time I went in to do shopping for a sale, the site was being a little funky and I don't know if that's because there was a lot of people on there. I was trying to get the cart to check out and it kept flashing. It wasn't letting me get to where I needed to go and I had to randomly try and click on the web page in places to try and get it to find the button because it wasn't displaying. That was a little irritating.

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    Verified purchase

    Reviewed Jan. 11, 2025

    My experience with JustFab was great. The quality of the boots I purchased is good.

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    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Jan. 11, 2025

    I purchased some black mountain boots from Justfab. But I couldn't fit them. They were too tight when I was putting my feet in them. I sent the boots back. And I haven't gotten my money back yet off of it and I haven't heard anything from them. But I love purchasing from JustFab. I ordered boots and shoes from them before as well. I like the buy one, get one offer too and my favorite purchase is some low-cut boots.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 11, 2025

    I would like to see more variety on JustFab's website but so far, I love them everything I've bought from them, from the clothes to the shoes. Their customer service reps are awesome, too.

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    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Jan. 11, 2025

    JustFab's website is very user-friendly and I like being able to find what I need. I like that it saves all of the things that I like and all of my size information. The selection from the style expert are usually pretty on point and I have taken advantage of sale times which have been great. But it makes me a little sad when the deals come up for the first time users because it doesn't apply to me anymore. Other than that, I purchase once every two to three months from them and my favorite purchase so far are my snow boots. They're flats and about calf height. They have the fur and the buckles going up the side, and I got them in brown and in black. They've lasted me for a couple years.

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    Verified purchase
    TechPrice

    Reviewed Jan. 11, 2025

    I used to be a customer when JustFab first came out, and I stopped shopping for a while, then I started back when I noticed that they sold children's shoes. I love the cost of the shoes. It's affordable, and they have special offers like the buy one, get one free and the $10 special. The selections are great as well. They’re right on to me. My favorite purchase is a pair that resembles the Timberland boots, but they're not that big and I have them in a maroon color. The quality of the shoes is wonderful ‘cause I still have the boots I got from 2011 and I still wear them. I always recommend a friend.

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    Verified purchase

    Reviewed Jan. 10, 2025

    My daughter just loves the boots and they fit her perfectly!!! And the dress will be one of her birthday presents! Absolutely gorgeous! I also like the fact that I can skip months on my subscription...this way I'm not constantly buying shoes and boots every month. Thank you so much!

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com