JustAnswer Reviews

My inquiry was answered very timely and was extremely helpful. Hopefully I can find a buyer for this wonderful piece. I appreciate all the feedback that I was given. I am amazed how quickly my appraisal was done and how detailed she was. I will definitely use again.

Srinivasa did a great job. I was trying to cancel a trial offer before I had to pay for it. He helped me suggesting where to look and what to look under. He was very patient while I looked through the website. I could delete my account but that wouldn’t cancel my subscription 😡. I couldn’t find where to cancel—they make it very difficult to cancel their services, but he gave me information to contact the company!!

If you check customer reviews on BBB, you'll see a huge amount of complaints on the same issues I sought help with. Not recognizing cancellations, support is unreachable and being left with one choice - connect to Just Answer. There is a $5 charge. Then I was charged $38 because it said it was my membership and/or monthly fee for joining Just Answer. I DID NOT SIGN UP FOR $43 of unauthorized charges. This is a pattern and abandon hope all who enter into a subscription with Peacock.

Dr ** gave me some great and very do-able advice and I'm beyond relieved. I'm so happy to have had the experience of chatting with her at this hour (9:30 pm) on Thursday night instead of trying to get into my vet tomorrow in a heavy rainstorm. Now I can sleep tonight and I'm so grateful to Dr. **.

Jacob was very knowledgeable and helpful in a complicated situation and helped more than 3 other lawyers and professionals. I was dealing with tax questions on an estate that I was on the deed but not in the mortgage. The process will take up to 6 months to get an assumption on a loan, so I wanted to know how did all the taxes work if I took over mortgage and inheritance tax. He assisted me that he was available for more in-depth questions and provided the information for me to request him again. If you word questions right, someone should be able to help. Definitely will be using this service again.

He went above and beyond to help my husband. He was very patient and help to fix our car. He was very knowledgeable about what we needed to do to fix our car. If it wasn’t for him, my husband wouldn’t be able to go to work the next day. I would recommend him to anyone.

Very professional & friendly. Solved my issue in less than 5 minutes. If I could give 10 stars I would. Tyler was a tremendous help - I will come back to JustAnswer if I need other tech support in the future.

Having a difficult time with a 2002 VW Jetta TDI, I have schematics, and am an trained and experienced diy mechanic. But I read the schematic wrong, conversations with CaseyA925 made me re-review the schematic which pointed me in the right direction. Not only that, but gave detailed steps and things to check as part of the process of elimination.

The Service was good and fixed the issues. The mechanic was knowledgeable and thorough with a list of steps to take. This helped me diagnose the problem and get the truck back on the road. Thank you, hahahahahahahahahahahahahahahahahahahahahahahahahaha!

My babies woke me up in the middle of the night. My concern was they had come in contact with a dog that had kennel cough. I had nowhere to turn, and I googled an online dr. Was able to talk with the doctor at around 3 a.m. that is totally unheard of. It was nice to have someone validate my concerns about my 6 babies. Having someone put your fears at ease, worth a million.

A total waste of time. They're just a referral service to places AND RESOURCES you can find on your own. DON'T WASTE YOUR TIME. I GOT NO LEGAL ADVICE and I didn't learn anything I didn't know or understand before I called. I should have known it was a scam when they failed to call me when they said they would. After they took my enrollment fee. Again, Don't Waste Your Time

If I could give negative stars, it would be to these crooks. Popped up on TurboTax help bos insinuating that they were affiliated with the program I was enquiring about. I have no use for this program and would like to cancel. No receipt was provided.

I appreciate the help and expertise l received from your company however l didn’t expect them to charge me a $65.00 fee for five minutes of my time. I will be reporting you to the BBB later today. Also l didn’t expect not appreciate the representative l spoke with about the charge. He would not let me speak with a Supervisor, he disconnected my call. He stated a Supervisor would call me back in 15 min. but l never received a call. l had no other alternative but to contact my Bank to get the situation resolved. Thanks for nothing (Just answer) 😤😤🤮🤮🤢🤢.

Melissa was very professional and courteous and more informed than all of the other attorneys I’ve spoken with. She answered all of my questions and relieved my concerns. I will use her any time I have need of legal advice. This a great service. Very easy to use.

Seemed very knowledgeable and calmed us down about our granddaughter’s rat terrier biting a tablet I dropped. We were so scared we had poisoned him our first night of pet sitting. Thanks for this service!

I was in a dire situation with one of my koi fish, who was floating upside down and gasping for air after 2 days of heavy rain in his pond. Dr. E addressed all of my concerns and gave great advice. I am SO happy to say my fish survived and is back to normal! I’m so happy I found Petanswer!

JustAnswer was extremely helpful to me when my Bosch dishwasher did not drain. The Technician Phil was experienced, patient, courteous and did not interrupt me during my long winded explanation of what I did wrong. He walked me through how to run a drain cycle and the problem was solved. Phil said, "You can always call me back tomorrow if you need me but give it a try." Problem solved ~ I had confidence in his advice and contingency plan and everything is working thanks to JustAnswer and the kind technician Phil. 😊

Jessica was very polite and helpful with my issue. I am very grateful that I found this site. I never knew there was such a site to help as this but it was quite refreshing to have help immediately. That way I wouldn't be stressing out all evening trying to find a solution.

Help was quick and easy. I was very concerned about my package and did not know what to do. I was guided to expert help and she was kind and informative. Helped me along very simply to attain my goal. I was treated well with respect and I was guided very calmly and quickly. I am very satisfied and impressed. I feel confident that my next problem will be easy to fix and quaint. Thank you. You turned a problem into a simple solution!!!

Great website for just about anything, I was skeptical, but it’s the real deal and the answer I got was fast. And they’re real people talking to you. These guys are great! This website is the real deal.

Gary was very helpful - while I thought it was the transmission because that was on the message viewer, Gary thought it might be a battery. Suggested that I get it to a mechanic which I did and it turned out to be the battery. Got a new one and all is well. Thanks to Gary.

CPA who addressed my questions was forthright and got me pointed in the right direction. I understand that there is a limit to the amount of detail you can deal with via online chat but, based on what I provided, the consultant did a good job of anticipating issues that would arise and put me on the right path.

I booked round-trip tickets to and from Las Vegas to San Diego, and today decided that I needed to add one suitcase. Alaska airlines did not give me any problem. However, when I called Frontier Airlines, they re- directed me to fill out a very small form below saying that it would charge me five dollars, but it would be completely refunded. When I filled out the information and saw the 5 dollar refundable fee, I didn’t think much of it, but I did go to the next page and read it and it was charging me a $40 fee for member membership without disclosing that on the phone. Had I not read that, I would’ve been possibly charged had my bank not stopped it for fraud, which is exactly what that was. In good faith, I cannot use this company again nor can I recommend them. What I can say is, read the fine print before you click!

I am very pleased with my entire experience with JustAnswer. Registration is short and easy to do. Response time was nearly immediate. The legal advise and direction was clear and professional and to the point of my concerns. I now have a direction to move forward with and feel confident about what I need to do. Sometimes it takes good advice to give a person the courage to stand up and act to make things right. JustAnswer helped me with that.

Technician very pleasant, helpful - left the conversation expecting my problem was solved. The wheels I was told would work, did not fit! When I followed up, another Technician offered further assistance. However, when I checked my bank account, I discovered I was charged $65.00, instead of the advertised cost of $5.00 - which was also advertised as s"refundable"!! It appears JustAnswer may be a scam...

Lexus expert was remote and no repairs possible. He diagnosed the problem with my car door, and provided phone numbers for numbers for several remote mechanics in the Toronto area. That was on a Sunday night and could only reach one of the four. On Monday, I was able to get the car to a local garage, and it is being fixed today. He was friendly and professional. The problem with the driver's side car door was that the lock had come loose and I could not open the door from the inside, and usually not from the outside. Repairs underway.

I had some questions regarding renters' rights from the point of the renter. I was unsure as to whether or not I was being treated unfairly/illegally. It was a situation where how I proceeded could have great consequences in my life. To be honest I got the information I needed during the chat and from the preceding phone call that cost me a total of $5. Truth be told I would have paid $100 for 15 minutes of this person's time so I couldn't be happier. I was so happy that I committed to reach out to the same attorney if the advice they gave me didn't resolve the problem. It's not often that I give a five-star review but this was fantastic experience and more than worth the $5. I can highly recommend this service.

I got online and within minutes I was talking to a vet for my dog. He was very nice and calm and walked me through what was going on and he was very clear and considerate and very helpful. The whole process took maybe 10 minutes and I knew what to do next.

They cheated me by answering a problem that I submitted to Kindle, and trying to charge me $40 without asking me to become one of their “members“!!! They are dishonest and disgusting! I am not connected to JustAnswer in any way!

Unless you are very good at cancelling accidental subscriptions, avoid this website at all costs. Huge money suck! They bill $55/mo. I had no idea I signed up for the membership, I thought I just paid for the one time fee and I didn't catch it until 5 months later. They only refunded me for 3 months of that even thought I asked one question and already paid the $ for that one question. The answer provided did not answer my question either. Waste of time and money.

My old Internet had to be replaced by T Mobile because it was working erratically. When the new Internet Machine came, I requested my neighbor to transfer the old SIM card to the new machine. My neighbor successfully finished the setup. I was able to use my computer system again. That evening, when I turned on the Samsung Smart TV that I bought directly from Samsung, I read that I have to input the T Mobile WI FI password. It said it was the wrong password. So, I googled the tel no of the corporate office of Samsung. When I called, Just Answer picked up my call. The surrogate helper informed me that a TV technician can easily do the job. She also further stated that before the technician will call, I have to pay $ 5.00 that lly refundable. Especially when the job is done.

Paul K was professional, kind and knowledgeable. I appreciated his excellent help. I was the victim of cybercrime and definitely distraught. Paul calmed me down and told me that unfortunately many were the victim of cybercrime, and I should not blame myself or think that I am stupid. He told me that I did the best I could do for myself and to report the scam to Google. He told me to avoid answering calls from unknown numbers to prevent spoofing and to ignore popups in Google when I am already signed in..

Yesterday I was having a blurry right eye & went on the internet and put in my symptoms and found JustAnswer, I did pay the $5.00 fee and in 20 minutes I spoke to Dr. ** on my phone from JUST ANSWER. He is empathetic and I followed his medical advice and he also said if symptoms came back or worse go to see my Dr. Monday. I highly recommend his services as a Physician and recommend “Just Answer“. It really helped me & I’m glad I signed up and would use again when my eye doctor‘s office is closed on weekends. Thanks again JUST ANSWER & Dr. **!

I came upon Just Answer when my dog was having issues late at night and I was looking for some advice. It looked like I would be charged $5.00 for a question. I signed up and asked my question and basically was told to contact my vet. Not super helpful. The next morning, I realized I had been charged $60.00 and had been signed up for a monthly recurring membership. When I contacted them, they quickly cancelled the membership, but said I was still liable for the $60.00 fee per their terms of service. I would consider this a scam.

They were good but I just wish I could've gotten a better answer. My dog has been drooling and acting strange so we took her to the ER vet early this morning. When we walked in my dog shook her head and the receptionist called for the nurses and because they thought she had a seizure. So I don't think they checked anything else. Now I have her home after 12 hours and she is still drooling and she is throwing up. She is scared and can't relax. This Dr. Just helped us confirm that it could be her mouth.

The chat was accurate, and fast and my lawyer answered all my concerns with ease and knowledge, gave me direction on how to protect myself with a tenant, I feel so much better after discussing my situation with my lawyer this Justanswer is great for those who just need a quick direction.

I have a collection of several photos of various actors with autographed signatures. I was interested in what their overall value might be. I had one picture appraised. The appraiser from Sotheby’s was very helpful and knowledgeable about what I was asking. I was pleased with her responses and insights. I was also pleased with the customer help that Just Answer provided.

Dr.** asked clear, concise questions and addressed all my concerns very efficiently. I am so grateful my research led me to this page. This service is a godsend. I would never have supposed I could get veterinary assistance at such an hour and so quickly! Thank you so very much!

Totally frustrating experience. Call back from Tech TZ came through my iPhone as POSSIBLE SPAM and therefore not answered. Lost of talk from Just Answer customer service, and no timely call back to even my wife's iPhone number. Waste of time!! Definitely do not wish to receive marketing communications from Just Answer or any other referrals from Just Answer.

Glenda is always accurate and timely in her responses. I value her opinion greatly as she helps me on numerous occasions to ensure I price items accurately for my antique shop. Other websites are not updated with as accurate information, so I will always use her input!

After dialogue with online representative, my credit card was charged $43. I was advised charge would be $5; and an appliance tech would contact me about wine cooler issue. I immediately disputed charge with credit card company. Ridiculous.

Overall it was quick and informative with a friendly technician Paul. Initially though the first tech who called me hung up before I could speak, perhaps accidentally? Paul called immediately after so it was fine. I would definitely use the service again but I hope I never need to.

I was totally misled. I needed to ask a vet question and it looks like when you join you get access to questions. The "vet" told me to go to a vet asap and then charged me an additional $65. The $5 they charge for the "trial membership" claims that I could cancel within a week. They did not make it easy to figure out how to cancel. The best is, I tried to dispute the charge and the associate I was chatting with asked if I'd like to talk to the provider re: my dispute. I said yes and he sent me a link to pay another $5 to join again. What a total rip off!

Carl was extremely helpful. It seems that the entire problem was because we couldn't get into the computer login page because somehow his PIN# had changed. Carl showed me how to get into his email from another computer and reset those passwords. Once I got the code to change the PIN#, everything worked. VERY GRATEFUL for Carl's help. He was nice and used terms I could understand. I will definitely use Just Answer again.

This place is basically a legal scam. They have real lawyers that will actually help, but what they don’t tell you is that they have hidden fees and charges. I was told I only had to pay 5 dollars to ask a question to a lawyer. After asking on a 5 minute call I was charged 45 dollars for a membership I never wanted. What else did I expect from suits.

JustAnswer has been an incredibly valuable resource whenever I need fast, reliable expertise without the hassle of scheduling appointments or waiting days for a response. I simply post my question and am quickly connected with a verified professional who actually knows their field. The biggest benefit is the speed and clarity of the advice. The answers provided are not generic. They are practical, detailed, and directly applicable to my situation. This service provides peace of mind and saves significant time and money. Highly recommend JustAnswer for anyone needing quick, professional counsel!

Today I contacted Just Answer for the first time. I didn't know what to expect. I have to say the experience was amazing. A wealthy of knowledge. JUST ANSWER is a great app, and their Staff professional even better. Thank you, Tom (**).

Was told by Epson that to resent my ink pad monitor in my printer I had to use JustAnswer to fix the warning problem, and that it was a one-time $5 fee. Well, they tack on a $48 subscription fee that it claims is non-refundable. All the tech did was send me an email with a YouTube link for how to reset this--Epson could and should have given me that for free. This isn't worth $53, or even the $5! Will request a refund.

Pet vet very helpful. Cost was misleading and deceptive. Thought was a $5.00 sign up but my card was charged $38 and found out that is a monthly auto charge. I cancelled for that reason. Please no auto charge. I have cancelled. Maybe you could do a one time questions charge instead. I do have a regular vet here.

Matt ** quickly diagnosed the problem and got me working again. I appreciate his depth of knowledge about this esoteric un-documented feature. Great job! Brother should put this in the documentation. Just an FYI: I had to manually go into the bobbin winding screen but once I did the start button worked and the bobbin wound.

I am so happy that I found JustAnswer and received a clear answer regarding my employment law issue. My former employer included a non-compete clause in my employment contract, restricting me from working within a 35-mile radius of the clinic for 5 years. Additionally, she failed to pay me the agreed-upon raise for four months. The Legal Eagle advised me to file a claim in small claims court to recover my unpaid wages and assured me not to worry about the non-compete clause. I am very grateful for the excellent legal advice!

Kevin did a masterful job on helping me with my issues. It took a while to figure out what the problem was but he was very knowledgeable and patient in responding to my needs. The process of online assistance is extremely helpful. I am fully satisfied with the end result.

I was trying to get help with a device issue. They said I needed to pay a one-time fee of $2, and then tried to charge me $47 for a recurring monthly membership that they did not mention. Moreover, the "answer" appeared to be an AI bot that would not reply to my responses. Experts? I don't even know if there are any actual people there.

He was great, very professional with a human touch that one could appreciate in assistiing those whose computer skills are less than perfect. A tremendous talent for the company. The project in which I am involved requires some computer technology that I have found in working with Microsoft word to be very helpful however there is difficult to get support from Microsoft. He helped me to save, delete, find and synchronize files. I still have a lot to learn however he has given me a much better understanding of the program.

The guidance gave more than sufficient information to assist with my request and solved the problem! I had many solutions to help fix the problem not just one. I found the virtual assist very accurate and it could see my problem very quickly and referred me to a specialist immediately. I have had limited results from most virtual assistants, but today I was surprised at the knowledge and the speed at which I received accurate and professional problem solving from these technicians. Very overwhelmed at the service. Thank you!

Awful, awful, awful, lawyers ok but the company steals from deceitfulness. They force you to buy a membership for 55 dollars. They get you by asking for 5 dollars, then they add on to 55 dollars. I'm disabled and my mother just passed away, and was going to buy some nice flowers for her, but they took all my money for the month and now I can not buy them. I asked for a refund but of course, they said no. I would highly recommend using another company.

Mice got into me emergency generator. The Westinghouse forum connected me to a tech via Justanswer, my first time using this app. The tech gave me good info that showed knowledge of my particular piece of equipment. I look forward to using Justanswer again.

Charles answered my question. I had an old burner stove with knobs and finally upgraded to this one. Flat service burners are easy to use but I was just dumb struck. On oven my old stove I just turned knobs. My daughter got me to buy this one. She has one.

This has been a terrible experience. I was told I would be charged five dollars for an answer to my question. I was charged 60. I wrote and made sure that the $60 would be removed. No one apologized. No one acted like they were wrong. I did get my money back.

TJ helped me understand the statues that are challenging me for my Probate filings. He reviewed my document quickly and called out several issue with it that I can now go and work on and resubmit. He agreed to allow me to circle back if I have any other issues.

The “expert“ knew nothing about HP’s ink program. I don’t belong to their automatic ink program but the printer was still not letting me print. This whole thing is a scam because you don’t know what you’ve signed up for until you see the $48 charge! And they will CONTINUE to charge you monthly unless you catch it! Beware!

Tom the mechanic was great. I didn't expect to get much help, turns out he's more than willing to dig in and help. He's also willing to help further down the road. The entire interaction was pleasant and informative. He's given me several diff things to look for as well as watch later on.

Mr. Med was knowledgeable, helpful, polite, and amazing! He was very patient with all of my questions. I highly recommend him and give him the highest possible rating! He walked me through every single step as we worked to resolve my issues. I am so grateful for this service!

The doctor was online promptly, made a good diagnosis and gave excellent advice. She was empathetic and friendly. Overall, a excellent experience. JustAnswer was very efficient in getting me access to doctor.

I gave Tim the wrong information on my problem, and through the conversation he figured out what I did wrong. He was very patient with me and very professional about the entire chat, which was long, due to me. Problem fixed. I will consult him again if I need more assistance. He provided a diagram of the mower blade configuration for my Ariens Zero-Turn mower that I needed. I had no diagram in my owner's manual. I now have a diagram that I can use in the future.

I needed help upgrading my electrical service to my garage. The JustAnswer expert was quick to respond and provided me all the information I needed to get the job started. I wouldn’t hesitate using JustAnswer in the future.

I have a semi-feral cat who I am unable to get into a carrier to take to my own vet. My vet does not offer diagnostic services via telehealth and has been suffering from an upper resp infection. I was thinking that she needed antibiotics but turns out that it is likely a virus and can be treated with items from the local drug store and pet store. AND was cheaper than a trip to my vet. I will use again.

They say it's only $5 (refundable) and really expect you not to read "By clicking 'Confirm now,” I agree to the Terms of Service, Privacy Policy, to be charged the one-time join fee, and a $55 monthly membership fee today and each month until I cancel. I can cancel via My Account to avoid future charges." So it's not actually $5 like the bot told me... "OK, got it. Here's a secure form to join JustAnswer for $5 (fully-refundable). While you're filling this out, I'll tell the Consumer Protection Lawyer about your situation and then connect you two." The irony that they come up when searching for legal help disputing a charge... Outlandish, they here and BBB have them rated highly; half the money they steal must go right into bot accounts for these reviews.

If I could give this site a zero, I would and I will. I was trying to find a legal advice for free and this is where it led me. So, here I am inquiring and I got an offer of $5 refundable fee, which resulted in $66.80 plus additional $1.29. They were trying to cover up this scamming tactics via a HK$591 and HK$10 and no offer was made?! This is a serious a problem. I didn't even know that it is for a membership. A recurring one that I had cancelled. SMH.

Said was being charged $5, when in fact charged me $55. Refused a refund and never got help for my 6 month old kitten. What a huge rip off, only answered by bots. Thank you for canceling but I asked to have a refund and was denied. Still no answer on help for my kitten.

The power appeared to be off in my 20+ year old SubZero refrigerator. Went through the chatbot process and got connected with a service tech. Austin was able to diagnose the problem very quickly and tell me where to get a replacement part. He provided simple instructions to install the new part. I have not yet received the part, so I can't say that the repair worked, but I am optimistic that this should solve the problem. Time from first contact through the website to the end of my call with Austin/ordering the replacement part was about 30 minutes.

I would recommend JustAnswer to anyone that is needing assistance with most issues from medical related issues to questions about mechanic related issues. I use it primarily for semi truck repair information & every expert I've dealt with have went above and beyond to help me.

I attempted to secure some assistance with a software issue. The program was not functioning as it should. It was recommended that I receive a phone call from a technician, and despite the suggested 30-minute wait, I waited until well after 5:00 in the morning. No one ever called. This is the second time I have attempted to gain assistance via JustAnswer and the second time I have not received any of the help that was promised, and which I was charged for. I am unable to see this as other than a form of fraud.

JustAnswer has been an important part and help of my life for many years, has saved me countless hundreds or thousands of dollars. The experts on JA have been kind, supportive and helpful so many times & I am grateful so grateful. I fully recommend Just Answer to everybody as the best back up to get straight answers when you need them about anything and everything. Plumbing to electrical to what kind of paint to use on a porch to emotional support and comfort to saving the life of a beloved pet. That also happened for me. Bravo Just Answer!

Hello, Andre was very pleasant and helpful. I told him that I wasn't very techie and that is what my husband was for. Unfortunately, he passed away seven years ago so now I am on my own to try to figure things out. Andre was very sympathetic and empathetic. I was in front of my thermostat when he asked me a few questions and upon answering him, he told me what to do and it was immediately reset. The temperature in here was pretty low so I am staying up to see that it does as Andre said it would. I cannot thank him enough for his polite demeanour to help me conquer this issue. Andre is a valuable asset to your company. I wish for you to pass this on to him and his company as well. Thanks for being there for me.

I utilized the JustAnswer vet question service in desperation last night while having an emergency with my cat and was told I would be charged $5. This morning I see a charge for $5, but another for $60 which I was never notified about and I did not authorize, I would never authorize that much money just to ask a question online, even in desperation. I am absolutely disgusted by this predatory practice, which I was also sent no record of what it is for at any point, and will be contacting my credit card company to file a dispute.

My Frenchie ate a partial thc gummy and swallowed before I could confirm. Dr. ** had a quick response, thoroughly informed me of what to keep an eye out for and when to escalate to ER care. Currently acting like he has been under anesthesia. I will be more careful.

Never whelped puppies before, very concerned overall, Dr ** gave great advice, was super helpful, turned it into a great experience. Stayed engaged throughout process, provided location of emergency services that we thankfully did not require and followed up. Showed real concern. Highly recommend.

My 3 year old pit bull had ingested an entire bag of Tomcat with Bromethalin Place Pacs rat poisoning and Dr. Scott ** immediately helped me with save her. I wanted to induce vomiting in her, and that is frowned upon, but with no money to be able to take her for emergency care, this was my only choice. Dr. ** didn't judge me. He walked me through the process and wanted me to keep him updated and he checked in on her. We got her through it. He was very courteous, polite, friendly and extremely helpful. I couldn't have saved her without him. I think he is an amazing veterinarian and person. I can't thank him enough.

Kevin was knowledgeable and amazing. He was so patient with all my questions and his guidance allowed me to have access to my account. Kevin walked me through everything I needed to do, and finally, after waiting for 2 days, I have the GameHouse account.

Dr. ** was attentive, helpful, and appropriately reassuring. She provided practical insight that spoke to our pet's situation. The service was quick, and the typed advice provided (we had an online conversation) was specific to the matter as I had described it. Much appreciated!

Kevin was excellent. Gave me informations and ideas I've yet to hear from any local mechanic or dealership. He was also able to advise of how not to get ripped off and protect my wallet.

$65/Month Membership I Never Knowingly Signed Up For...this issue started with a call to our vet. Our dog was chewing on a plant, and we were concerned on whether it was poisonous or not. The vet told us in order to ask our question, we need to go through JustAnswer. He also told us that there would be a cost of $5.00. We signed up and got our answer from the vet and was told that the plant our dog was chewing on was harmless.

This is a great service. I have some stray cats that I feed. One of them is sick and I don't want to have to trap him, find a vet that will examine a stray, and then pay a bunch of money (because strays have to be sedated for exams). But I also don't want to see the little guy suffer. The online vet was able to provide me with some suggestions to try to help them for very little money. I am thankful.

The expert appraisal I got was informative and the appraiser was very friendly. However, I have a huge problem with JustAnswer. After giving my questions to the chat bot, I was connected with my expert, after being instructed to fill out a form and pay a one-time fee of $5.00. It was only after the session was over and I checked my account, that I realized there was an additional $55.00 charge for a recurring monthly membership fee they never told me about and was never authorized. I cancelled that membership immediately, but they refuse to issue a refund. I'm having to dispute it through my credit card company.

Being a person that has been around cars all my life it's good to speak with someone who knows what they talking about. The advice that I received was to the point and I was given alternate problem solving point that made sense to me and not a lot of misinformation. I have used Just Answer several time before when stumped with issues on other automobiles I have worked on I would recommend using this service when you have tried everything and still have an issue.

Patrick was great and as helpful as he could be! The car isn’t fixed but that’s lack of tools and knowledge on my end. The communication, patience, and understanding he showed toward me was very much appreciated. I also liked the detailed post message about the conversations.

Very helpful in resolving my issue with my boat wiring condition. I will use JustAnswer for any further technical questions or issues that arise involving my boat wiring condition. I am very satisfied with the response and the quality of the information provided.

I know what I have to do and the legal expert just clarified everything for me. Dealing with the death of a loved one is difficult enough, but also dealing with issue of estate and family drama and dynamics adds an unexpected layer of sadness. I appreciated the expert's forthright candor and advice.

I was pleasantly surprised with the help and knowledge of Bethany L. My kitty ate a used package of hand warmer, he has had diarrhea for several days now, the vet informed me it wasn't poisonous but has caused intestinal upset and inflammation. Good to know that I could purchase a tube of Proviable probiotics and pumpkin.

Excellent service, fast, down to the point, and fairly supported by state law references. Lawyer asked several questions before providing any answers. The lawyer provided several options to help address my concern. He made sure I was satisfied with his feedback and I had no additional questions.

It would be really nice if JustAnswer provided a button to "print the entire chat". Otherwise, I am very happy with JustAnswer. I have been with JustAnswer since July 2024. Varied help from legal to medical to tech help. All is wonderful!

Dr. ** is a gem! My beagle/Yorkie mix was having terrible skin issues, chewing and biting her tail, butt and inner thighs. Along with chewing on her paws. I have used numerous OTC remedies without any help. I was unable to afford a vet visit at this time due to my own costly medical issues. Dr. ** provided me with invaluable solutions. We have been following his advice for 1 week and Molly is showing great improvement and she LOVES the new diet. She's not 100 percent on board with the treats but, is learning that is all she is getting. I thank you so much for your advice.

My dog ate several pawpaw fruits, and I was concerned they might be toxic to her. JustAnswer put me in touch with a veterinarian who discussed the situation with me and told me what to do in case my dog became nauseated.

Totally recommend their expertise, very helpful and thoughtful when explaining things and sending all the necessary information. Needed diagrams for my vehicle, they didn't ask twice and got me everything I asked for even when I wasn't sure if it was needed. Highly recommend this company.

I contacted JustAnswer on a Friday at 6:45pm to help with my 13 year old cat and I was connected with Dr ** DVM within 5 minutes. He called and I explained what was going on. He was thorough, kind, explained my next steps so I have a clear understanding on what to do. Once I had her blood work done, I sent results to him directly. He left our chat box open in case I have more questions. He gave me hope that I can save my cat so I didn’t stay upset. I am thrilled with my experience at Just Answer. It was a small $65 fee to Ask a Cat Vet, but what I got in return was worth so much more. I highly recommend Dr ** at Just Answer Ask a Cat Vet and will continue to use them. Thank You!

I have pain in my right leg that won't go away and I did not know what caused it. It appears that I may have injured myself when lifting a heavy box a few days ago and caused my sciatic nerve to flare up. I will be doing what Dr. ** recommended and see how that works.

Scammers who auto enroll you into an expensive subscription and make it difficult to cancel. They have lawsuits against them for this reason. If you don't notice for a long time they will only refund you for 90 days. They prey on older people who don't understand internet or computers. There is also no way to verify the "experts" and you are better off hiring an actual expert who cares about you....or using Google which is free.

I am very happy with the help I received from a veterinarian on JustAnswer. Her answer confirmed a suspicion I had about my dog and her recommendations on how to proceed with care of my dog were helpful.

Matthew was patient and walked me through getting the correct information on my model number and correct part. He also advised me not to consider knock-off parts. It is so refreshing to speak with a live person and get great results.

Quick, easy to understand and effective. My professional assistant solved my problem in under 5 minutes and saved the beginning of my weekend. Mr Harsh ** reviewed the information on my system and hardware that I had entered, took control on my screen, recovered my desktop icons and gave me a quick tutorial on how to do the same thing in the future, should it ever happen, God forbid! Worth way more than $5, and I will head to Just Answer again if I need support.

My baby's new vet didn't do a very good job with aftercare. She was spayed and sent home without any pain management. Her 24-hour pain management shot wore off and she was in pain. Other things going on as well. I called and begged them but to, the answer was a firm no. Not a thing because it might make her feel too good. I didn't know what to do as another appointment at a different clinic was beyond our financial reach after paying double the quoted price. I couldn't find a vet in office that was willing to work with us. $65 later, we have all the answers. Quickly at that. I'm just super thankful!

I truly believe that “Eddie” was sincerely trying to help, but we made no progress, zero. My ink heads are still clogged, not allowing any ink into the tank. I double-checked and followed his instructions to the letter.

The technician was very helpful and patient as I am not technically savvy. I was able to take my time and was not rushed. Even managed to send photos so the technician could see what I was talking about. l managed to get the disc out of the machine with the technician's help.

Dr. ** was very helpful with my dermatology question. He evaluated the pictures I sent for the skin the on the wrist and asked me specific questions to understand my concern and then advised me on how to reach him again if I have further questions that came up.

My daughter's 29 pound dog may have eaten my 75 pound dog's medication. I had already started the process of inducing vomiting. I called my vet who recommended I reach out to Pet Poison Control. JustAnswer.com put me in contact with Doctor Mike, who was amazing, very knowledgeable and explained how the medication works, what to look for etc. He also made it clear that I can reach out to him over the next day or two with any other questions or concerns. I highly recommend JustAnswer.com Doctor Mike!

I had confusion about the proper extension cable wiring from my Honda EC2200i generator, using a 3-prong 30A L-530P connector, to the 4-prong transfer switch at my house, using a L14-30C plug. My specific question was the need for a jumper wire on the 4-prong plug. "Dan" was my tech and immediately understood my concern. He explained the generator had a floating neutral (non-bonded) and what I was seeing was the absence of the neutral to ground jumper. He explained the bonding process and that using a jumper between wires on a 30A switch (with no need to power both legs) avoids parallel neutrals and ground loops. Made perfect sense once he detailed bonding and faults, which resolved my concern with the lack of a jumper from my 3-to 4-prong plugs. A+++

The Chat Bot was very helpful and then it was easy for me to text back and send photos. The expert I spoke to, Donald **, was extremely swift in answering my questions and I will use the site again for more antiques and vintage items and I will ask specifically for his help. I recommend him and them

I was extremely pleased with the way this system works. Howard K gave me all of the answers I needed, was professional, courteous, and very helpful. I highly recommend him for Employment Law matters. Two thumbs up!

Dr ** was get responsive, caring and compassionate. He walked me through all my concerns, helped me induce vomiting for my 2 naughty dogs, and ensured that they were on the right path for recovery. The service saved me hundreds of dollars because I didn’t have to go into an emergency vet.

I received detailed information on consumer protection laws in Georgia as well as suggestions for resolving the conflict with a car dealership. Juris ** provided a rapid response to the initial question and clarified succeeding questions. I am very happy with his work and JustAnswer.

My appraiser Luke, was great. He gave me the historical background of my China pieces along with the estimate of fair market value to expect if selling at auction vs. an online marketplace. He even recommended his top picks for online markets. When I told him I was going to donate them, he gave me the donation value. The process was very quick. Under 30 minutes from my original post. Very happy with the experience.

Talked to an fraudulent detective about a truck I came up on on social media. He helped me determine that it was a fake company that was looking at scamming me for over $30,000! I can't say enough on how pleased I am with this service.

They were very quick to respond. They asked very good questions about the picture I was trying to get appraised. I got a phone call within minutes. The expert was very pleasant and professional. She was also very knowledgeable about my picture. Their assistance was very helpful, saving me a lot of future heartache and frustration. I highly recommend using them.

My dog was scratching and licking himself after a bath. The online vet suggested to give him a thorough rinse with water. He might be having a mild allergic reaction to the dog shampoo. After I rinsed him, my dog was scratching less and less. I'm so grateful to the vet.

My son recently passsd away from cancer and My Daughter in Law had some questions about her application for US citizenship, which was in process before his death. The attorney answered all of our questions and made the process easy to understand.

I was looking for answers for the diagnostic scan code and JustAnswer mechanic gave me an explanation that was more than satisfactory. I definitely will come back in the future whenever I have a question regarding our Subaru Forester 2016, or Another car repair..

I've used Just Answer 2 times in the last week and both professionals (Anil ** for computer virus concerns and Dr. ** for medical concerns) were very helpful and prompt. It's comforting to know there are professionals out there ready to help so quickly!

What an incredible resource! First time user and had no idea this existed. My dog ate something poisonous and the vet empowered me to act quickly to save my dog. My own vet was my first call and they were not helpful at all. I’m so grateful for this service, not only because it expedited the help my dog so desperately needed (where every minute counted), it also saved me thousands in vet bills.

I had some pressing and complicated questions on passport and travel documents and was connected with immigration lawyer Guillermo **. He was an expert on the law and gave me details that I needed according to the law. He was professional and patient, ensuring that I left with all my questions addressed promptly and thoroughly so I had all the information I needed. He is a very valuable resource, and I highly recommend him.

JustAnswer expert was 'great'! And explained things very well. However, the company represented (Duke Power) is WAY less than "great." We have some lights that are out in one of our parking areas that is causing danger to many. And Duke is impossible to get a hold of directly in order to get the repairs made.

Very helpful. The email technician was very helpful and tried a variety of options before finding a solution that worked for my emails not printing and my PDFs not printing. We had a bad phone connection but we were able to complete the transaction. Be sure to change any passwords if you allow sharing capabilities with the tech.

Derrick relieved my anxiety on this project. I now have the procedures and graphics that are not published, to complete this chain and oil pump replacement job. They will sell the parts and tool kits but no documentation! Derrick sourced it for me and I am confident that it will be a good put back. Wrenches like me who are tooled up and have the garage space are the reason there needs to be a Just Answer. To help clients understand the nuance associated with today's hyper engineered vehicles. Thanks again Derrick and Just Answer. Craig ** Alfa owner.

Anthony M is truly an expert on all levels. He gave me great advice on how to handle a dispute for an app and, thanks to Anthony, I got a refund and the app. Then there was the challenge of understanding my description of what was wrong with my device. Every sentence I wrote, Anthony understood my layman's terms and he replied quickly with perfectly detailed instructions that were easy for me to understand to fix my device. That's a tremendous skill, when a highly skilled person can make an unskilled person feel like a pro.

As far as the Vet I talked with he was great and answered all the questions I had as well as put my mind at ease. So overall I was very satisfied and would use the service again in the future! So I am very thankful for the amount of detail and attention the veterinarian provided me so I have nothing but good things to say about the situation!

I was connected with an attorney quickly and got the exact advice I needed. Great service. My attorney called me, but I was unable to talk on the phone, so we utilized the chat feature instead. He answered in detail, very quickly, and with the exact info I needed.

I had a conversation with LegalEagle. He was polite, courteous, and very helpful. There was a minor technical glitch and we had to reconnect, but he was right there with the answers I was looking for. Just remember that this is for legal advice and not set up to build a case for you.

I had a great experience with this online legal answer line. Elizabeth was very professional and knowledgeable. She took the time to clarify my concerns and provided the necessary guidance, including credible internet sites, to put me on the right track. Fantastic resource.

The technician was patient and very thorough and solved my issue. I was sick with a fever and was trying to dry my sheets to change my bedding. The dryer would not start any cycles. I was stuck. He made my day taking it step by step with me. I didn’t Even know where the model number was and with his explanations it got fixed. The best service I have ever had. :)

Did a search for a number to call TurboTax and this number was listed so I thought I was talking to turbo tax. They asked for a credit card number and I filled it in. It said that a $5 charge would be refunded. I was directed to a specialist and explained what was wrong and he gave me the number of turbo tax help center. I got a notice that I was charged for $65 for what I don't know.

Wes was the mechanic that helped me. I thought I was missing something in my own troubleshooting attempt. Wes laid it out clearly which explained for me why I felt lost in my own troubleshooting. I appreciated his confident and no-nonsense approach and clear directives on what to do next. I was stumped... Now I'm not!

My 9-year-old, 70 lb. German Shepherd/Lab mix will eat anything! This time, it was about 8 oz. of chocolate chips. I was able to chat with a veterinarian within about 5 minutes, and the cost to join was only $5. Thankfully, it wasn't enough to be toxic for his weight/age/health. A few years ago, he ate half an onion. That time, I called animal poison control. I actually spoke with a vet on the phone as opposed to a chat, but it took longer to be connected and it cost me $95 if my memory is correct.

Dr. ** answered my questions completely. She was very nice and easy to talk to. I would recommend for anybody with health questions to give her a call. I feel that she is very knowledgeable and can answer any questions that you have.

My poor puppy possibly ate something toxic. The vet guided me with inducing vomiting to make sure that my puppy no longer had the substance in his system. This app helped me find a vet quickly and get prompt care. Thank you so much.

I had just replaced my transfer case on my 1999 GMC Sierra 1500 and the 4WD stopped working. I double checked my connections but needed a scan tool before I could go further. Kevin provided a schematic so that I could follow along and we determined that the front differential lock had lost a ground. I never would have guessed since I'd never had a problem with the 4WD before and the transfer case replacement was completely unrelated, just coincidental. If your 4WD lights blink, don't forget to check the front differential lock circuit, there's no mention on the internet about this. Kevin REALLY knows his stuff, I owe him big time. A big thank you to "Just Answer" and Kevin for helping me!

My assigned attorney, Michelle provided excellent guidance in addressing my HOA issues. She was knowledgeable, caring, empathetic, and very personable. I now feel empowered to take decisive action. Thank you, Just Answers.com!

Dr. ** was very helpful when I had several questions about my diabetic dog & the correct placement of her freestyle libre. I had doubts & concerns that he addressed clearly, compassionately & professionally.

My issue is that I feel like they tricked us into a $65 monthly fee. I do not recall authorizing it and they refused to return the money when I saw it on my bank statement. It is a scam and they make money via deceitful means.

Responded quickly. Summarized so I knew they understood my problem. Asked a couple of questions and then supplied the correct solution. Also supplied other helpful information so I could contact the manufacturer if needed.

PaulmoJD answered my questions quickly, thoroughly, and thoughtfully. His professionalism was impeccable. I had a question about a job severance agreement, and while I tried my best to prepare, I was encouraged to seek counsel. I am so happy that PaulmoJD was there to answer my questions and provide insight at a difficult time. I highly recommend PaulmoJD! Thank you!

My tech was very helpful. He talked me through my problem, and we resolved it immediately. He was also very kind, considerate, and polite. It was a pleasure to talk with someone who knew just how to talk me through my problem step by step! Thank you!!!

The tech was really helpful, he went over everything to fix the issue. The only problem I have is now there's 2 charges to my credit card. Thanks to the technician. He was really fabulous, knew his stuff!

The problem was not so much with the "Just Answer" technical support company, as it was with the poor design of my new Epson XP-4200 Inkjet Printer. I had used Hewlett Packard inkjet printers for years, until the recent downgrade of my MS-Windows desktop computer from Windows 10 to Windows 11. From then on, printing graphics within an MS-365 Word document was unsatisfactory, as images were truncated, but the users, including me, were blamed for Microsoft's failings. I also wished to use a USB-A cable rather than Wi-Fi to connect the printer to my desktop, to maintain my privacy, and that was an ordeal. Suffice to say, the main problem is the small, limited display, the inadequate instructions, and the non-intuitive symbols Epson has chosen for "Stop" and "Start".

l was wrongly scammed by JustAnswer. They charged me unexpectedly 69 $ after a 8$ payment and I didn't agree to. Poor communication and hard to cancel. Beware of hidden fees and misleading sign-up process.

Hello, I would take this opportunity to thank Mr. ** on JustAnswer for his very professional and needed help to me on 10/19/2025. I was having trouble changing service from my old to new computer. He not only displayed a kindness that is not often shown in dealings in customer service, but he has a calming way of helping to ensure that he could help me resolve my computer issues, which he did! Thanks to you JustAnswer, and especially, to Mr. **. JustAnswer, He's the kind of employer you want to keep!...And promote!!!!

Dino at JustAnswer helped me with an issue that I had with my new Samsung Bespoke refrigerator and the issue is fully fixed, we spoke to each other online and he guided me through the process to fix the issue and it is completely resolved, I’m very happy about it!

Dr. ** listened to my concerns and explained what was going on with patiently and at a level I could understand. He understood my fears and was able to take his time and talk me through what is going on. I highly recommend JustAnswer as I've used them for help with medical questions, legal issues, and even question about my cat's health.

Definitely worth every penny and more. Answered every question I had regarding multiple topics and even followed up when needed. I recommend Just Answer to everyone. I stumbled on this by accident but now I feel like I want to tell everyone.

From the start to finish the crew at JustAnswer was very professional. I'm on a low income status. I explained to JustAnswer and they gave me a pass. They did not charge me the $55 charge. Very nice!!

I love JustAnswer! I've used this service multiple times now for general legal information and every individual I have spoken with have been kind, incredibly informative, and thorough. For the price, the value received is amazing! I randomly found this company when I couldn't afford a lawyer and needed some general questions answered. I honestly had my doubts, but I was very surprised and I have recommended the service to friends and family.

Justanswer.com is an aggressive and a rather disingenuous company appearing on top of many Google searches.. Their service fees are ridiculously high if one needs only one answer for one specific question and doesn't want to be a regular client. Furthermore, once one is a subscriber (I became one unintentionally), they won't keep you notified about recurrent charges, so it is easy to overlook them. Clearly, that's what they expect their clients to do. This is not the most honest way of making business.

Absolutely fantastic experience with Just Answer technician - specifically Ankur was easy to understand, extremely helpful and well versed in problem solving esp to a less tech savvy person like myself.

Reid was so helpful! Answered my questions, helped me figure out details of my hvac system in my new home I was in the dark about, and more! An absolutely swell guy and his expertise saved me a very expensive service call!! 10/10

Very thankful for Dr. **. Helped my pup out from an allergic reaction from his rabies shot! Gave me all the following at home steps to make sure my pup feels better, couldn’t have gotten in touch with anyone better to best help my pup.

I have been having an issue with my ear being plugged along with an echo sound for 4 weeks now. I made an appointment with a local ENT that charged $750 for a visit. My deductible is higher than that so I decided to see if I could find an alternative option. I came across Just Answer and thought I’d give it a try. Dr ** called me back within 15 minutes and diagnosed my ear issue after asking me some specific questions about what was happening with my ear. She walked me through what was causing it and most importantly, calmed my anxiety. She followed up with an email and said I can call her if I had any issues or concerns. Needless to say, I canceled my appointment with the local ENT. I am so grateful to her and would not hesitate to refer or JA to any friends or family members. Thank you so much Dr **.

Our German Shepherd woke up with an oozing & itchy eye. Our Vet's office was closed so I contacted JustAnswer. I literally got a call from Dr. ** in 2 minutes, with the products, doses, full instructions AND a follow up text! It worked & our pup's eye is already healing! 10 STARS WITH THANKS!!

Lost video, but had audio on network stations on TV. I am disabled and technician was patient and thorough. Gave me detailed information to quickly solve the problem. Help was in text because I have trouble with detailed audio information. Excellent work and very respectful of my situation.

My Hotmail suddenly stopped working and I was stuck. I tried all the obvious things (restarting Chrome, restarting my laptop, etc). Mr. ** at JustAnswer proposed several procedures for clearing caches, changing servers etc. and now it is working again.

Dr Penny was very pleasant and thoroughly reviewed possible diagnoses and treatments. She was very consultative and together we came to the consensus that my dog did really need to see a vet in person. It turned out that my dog has allergies and NOT a virus or pneumonia. Thank you, Dr Penny for laying out my options in a clear and understandable manner!

Ida was clear and knowledgeable. Answering my questions thoughtfully with great resources. I feel confident moving forward with my issue regarding family law. I know my rights, and the best way to keep my kids safe while still honouring their relationships.

I went to the Just Answer website to have a question answered concerning a malfunction in my vehicle. The website states a “fully refundable fee of $5” will be charged to my credit card to access a mechanic’s advice. Input my card info and immediately I was charged $34 plus the $5! I went to the chat to get an explanation of why I was charged $34 in addition to the $5. I was told I was charged for a full month subscription but I could cancel it at any time. I cancelled it and did receive a refund for the $34 but NOT the additional $5. Needless to say I was so upset I didn’t even get to ask my question! I don’t recommend this website to anyone. Deceptive!

I've always had good experiences with JustAnswers and this time was no different. The bot did everything right as far as apologizing for the vet not responding in a timely manner. The bot had to actually apologize for the lack of response 3 times and on the 3rd it offered me a refund. It issued my refund but then several hours later the vet tried to message me and was acting like there wasn't an issue so either the vet didn't know she was several hours late in replying to my question or just didn't care, either way I felt she should have been the apologizing not the bot

I used Just Answer after my dog started to experience vomiting, itching, and swelling around her eyes and nose after receiving her annual vaccines. Dr. ** was very helpful with caring for my dog during her allergic reaction. She saved me from having to take her back to the emergency vet and another large bill. Thank you!

Jerry **. Worst experience ever. Would not recommend Just Answer at all to anyone. Was told by one of their lawyers with the firm that I could get a full refund for the $65 membership. I was not aware of the fee. They said I was aware. They refused to refund my money. Don’t fall for this scam. Read other bad reviews first.

I was dealing with a really stressful and somewhat futile situation. My veterinarian gave me the compassionate, thoughtful guidance that I needed to make the best decision possible for my pet. I was incredibly grateful.

I was so impressed with the response time and assistance with my real estate issue. Well worth the cost and Ben was patient with me and explained things clearly and what my plan should be moving forward from here.

I have had some auto repairs done and tried Just Answer for guidance on non-satisfactory results. I had a pleasant chat with a master mechanic and have settled on next steps. The efficiency and courteous responses are always appreciated.

My interaction was pretty fast and I got the answers I needed and felt confident with the help provided. It was definitely worth it! Response time was quick. I had confidence in the person I interacted with and would recommend to anyone needing help.

I am so thankful for Mrs. **! She has reduced tremendous stress on me, and answered a question no one else was able to. I truly appreciate her and will absolutely come to her again for any of my questions. Specifically pertaining to expat tax help, I would highly recommend her!

The veteran assistant was very polite and made me feel worthy. Dr ** was extremely nice and very respectful. He helped me understand the problems and was able to give me a place and products that will help my kitty. I can not say enough good things about Dr ** and his response.

Very satisfied with the help I received. My issue was with the blood pressure feature on Veryfit app. Turned out I had downloaded the wrong app from the App Store on my iPhone. I will go back and download the Veryfit Pro app. And look for the blood pressure feature.

I love technology but sometimes I’m in a quandary not knowing how to fix glitches. I, serendipitously, found JustAnswer and Andy who fixed the problem. I will definitely contact them again if I have any issues I can’t repair. Thanks Just Answer and Andy (give him a raise).

This company is very misleading with how they make you think for a one-time question to assist you is only $5, but once you type your question you are automatically enrolled in their membership and will charge you $55. When you call their CS line you get an outsourcing company from the Philippines, they can barely speak a word of English and talk so fast, and are just reading off a script as they repeat the same information, very rude. I asked for a refund and they declined automatically without hearing you out, again just read off a script. Again, do not think that by using them one time it is only $5, as they stated, once you ask or type that question you are locked into a membership, oh and their chat that they provide, they charge you for that too. WORST EVER, WILL NOT RECOMMEND TO ANYONE. Sabrina

I had a question for a veterinarian. I was told that I would be charged $5 (refundable) and then I could ask my question. So I paid. Asked my question. Don’t get any useful information. Then looked at my card statement and saw that I was charged $60. They did refund the $5, but kept $55. I contacted customer service and was told that the $5 was a registration fee, and the $55 was the monthly fee. And since I asked a question, I was not entitled to a refund. I emailed them a couple of times, letting them know that I had disputed the charge because it was completely fraudulent. After that someone did email me back and say they would refund my money. But it took talking with multiple customer service people, and sending 2 emails telling them that I was sending it to my bank's fraud department.

Very nice and professional Answered all my questions. Very easy to do online. Will definitely refer other people to this site as well. I questions were answered very quickly and in a timely manner. I didn’t have to wait long for the conversation to start.

Both of my experts were obviously educated and knowledgeable in their field of expertise. I will continue to use the website for my inquiries. Actually I have a few more items I would love to have analyzed. Thank you for your help and devotion of knowledge.

Never got the promised call from Josh… never responded to my last “chat” message; told me to call YouTube customer service line for help. This was a waste of my time! I hope my “fully refundable” $5.00 is really refunded!!!

James gave me the information I needed. He was easy to understand. If I decide to move ahead, I would like to work with him. I now understand steps I need to take. I have to gather all the information he suggested and send it all to him. I am happy with his answers.

Mr. ** did a great job! He took me through multiple steps on the remote with great patience, and stuck it out until he got me to the point of solving the problem. He probably had to do some research himself, but always came back with the answer. I know very little about technological stuff, so his knowledge and help was much appreciated.

My beloved doggie tore up an SOS pad while I was cleaning today and I got scared she was poisoned. She didn’t eat it but the level of toxicity in the soap was concerning. Called the ASPCA and was on hold forever. Looked up the product using IngredientsInside.com and felt a little reassured. Then I started a chat with local emergency vet clinic through this service. I was so relieved they had an answer for me on a Sunday. My Aussie is just fine and they gave me smart advice and follow-up care. And they walked me off the ledge because I was a little scared.

Greg absolutely knew his work. He accurately guided me into trying to find the bad parts. Unfortunately, some of them were inaccessible and my other is 35 years old. Rather than pursue it, I chose to replace it, but Greg was extremely helpful in trying to see what we could do.

Sebastien was amazing and so helpful. His directions were simple for me, a 77 year old woman to follow I was so frustrated with the service I received from my Internet provider. My internet had gone down and when it came back on, one of my apps, Prime Video just went black screen and I couldn’t access it any other way. It was strange to me that I could still access Prime Video on my phone and iPad, but not my tv. It was quite a learning experience, and I appreciate Sebastian’s expert help!

The chatbot I spoke to before speaking with a "doctor" said there was a $5 fee to joining and speak with a doctor. It never bothered to mention that there was a $70 monthly fee included in the same transaction. They knowingly scammed me and then straight up denied it via email. Save yourself $70 and just visit the doctor.

I was advised to contact this department and I'm so glad I did! Living in Illinois as luck would have it, received a call from a lawyer in Illinois who knew the history of our state. I was given great advice and instructions on what to do immediately. I followed his instructions and I feel more at ease after following his, Craig's, advice! I would recommend him in a heartbeat! He's very professional, courteous, personable and speaks in a way that's easy to understand.

I asked if I could get a prescription and was told I needed to talk to a vet. Charged me $5 for a vet to say no. And then $65 for a membership without me knowing. Bs scam!!! Spoke to a supervisor who refused to refund. There was no confirmation, agreement, contract on page..nothing 😤

Blake was extremely helpful and quick! I did not have to wait long to be connected. Blake understood my questions and my concerns! Even when I wanted to address more questions, they were answered quickly. I am grateful for Just Answer. It is a very valuable service! Thank you!

Dr Scott ** was so kind and helpful with my little dog. He reassured, listened patiently, reflected the problem back. He has a very calm and caring demeanor. He informed us on the condition and let us know that we were doing the correct steps. So thankful for him.

Dr ** was professional, knowledgeable, and compassionate. We needed advice quickly about our cats' issue and our vet was closed for the weekend. Dr ** answered all of our questions and listened to our concerns. This is an excellent service, especially when you can’t wait for your local veterinarian. Thank you!

JustAnswer put me in touch with the technician TirumalaK and he crafted an appeal to help get my Gmail restriction lifted. He was patient, thoughtful and precise in his directions. He used the language I was missing in previous appeals. I would rate him a 5 Star Google Review for sure! He is that great!

Richard gave the answers I needed to correct a registration issue with a sex offender probation and post release. Did a great job and now I am encouraged to proceed and get the issue cleared up. He provide the penal codes related to my issue of registration and added time to my probation without a court order.

I believe I have received all the information I needed to complete my extended tax return however I do believe all taken care of at this point! Texting back and forth with the expert seems like I got all the information I needed in order to take care of it all!

Very smart lawyer who knows customers' need and gives direct and clear instruction and right to the point. I highly recommend him. Will ask for his help again when needed. It's also a great experience after I renew my JustAnswer membership. I will recommend to my friends.

The answer I received was on point and the precision of thought and clarity of language was exceptional. Different aspects were explored and certain clarification sought in order to deliver an answer that was explorative and precise, giving areas of further knowledge that were necessary for me to think on and the opportunity to come back with more details and further clarification. I could not ask for more.

I am very satisfied. This assistance will support me in my effort to correct a problem that I have on my property and with neighboring tree properties. Charles was very professional and helpful. I will definitely use this service again. I now know how to purchase the needed items and how much to finish the job.

Victor is really great and helped me with my questions about filing some information with a government agency and how best to answer the questions they are asking. He helped with which form to fill out for my situation.

Quick and easy with very thorough response! Will use this service again. Highly recommended. Appraiser was knowledgeable and very helpful with detailed information. The membership is affordable and the advice is very helpful concerning antiques and collectibles.

I was just a little disappointed in his answer because I know it's not correct so I just have to wait and take him in to my vet in the morning. I was hoping to get some insight into what might be wrong with my dog. But I was wondering how somebody could diagnose it without seeing them or anything so I just decided to take a chance so that's fine. I will go to my appointment in the morning with my vet.

It was very confusing getting started. Hard to figure out the login, but worth it. Computer, Printer and phone all working great - no problems. I have had other techs try and try and solve the problem and the problem was never solved. Great Tech - solved all my problems.