JustAnswer Reviews

Awesome service. I have a huge predicament with streaming Directv at home and issues with the ISP dynamic IP. Had great exchange with the network specialist (Darwish **). Learned a great deal, very empowering. I will certainly use the service again if I have to, worth every penny.

I was very satisfied with the service and answers to my questions. The attorney was very knowledgeable and informative about my situation. I was left feeling relieved and my questions answered. I would recommend them again and use them again. Thank you.

I've been using JustAnswer for a few years now, and I've never been disappointed. Kind, courteous, and knowledgeable is how I would describe all of the professionals that I have had the pleasure of helping me with my questions. I would recommend them to anyone who needs professional guidance, about anything, with the real pros! I've had my own business for 2 & 3 yrs now, and without their guidance on appraisals and jewelry you name it, I don't know where I'd be. They're really down-to-earth people. Really polite and awesome individuals to work with.

I am a pro se litigant in a family court matter and there are several attorneys on JustAnswer who have been indispensable for answering little questions for me along the way. It is like having a lawyer on speed dial, 24/7. They have helped with everything from a simple question on how to file a document, to helping me find applicable appeals court opinions in my state. Self-representation is not easy, but JustAnswer is making it possible. I am so grateful for the prompt, practical and affordable help!

Basically sought first-aid advice for a wen. Preliminary questions narrowed down the appropriate medical response. Ended up with a dermatologist whose advice was most helpful. I plan to follow the suggestions and hope to avoid the necessity of an office visit. This was a good and helpful service for me.

My helper was knowledgeable and gave me two sequential options to try to get the ice-maker in my refrigerator door working again. His first option was to turn down the temperature in the freezer section. I did that and woke up this morning to find my icemaker one third full already!

She was prompt, informative and realistic. Happy to have gotten her opinion. I also learned more about this piece. I was not aware artists would varnish their work. I’m happy to have had knowledge imparted in a friendly manner. I would definitely ask her again.

I (we) Geek squid tried to resolve the email lock out for 2 hours. They were not able to correct the issue. Your technician were able to resolve this issue in 10 minutes. BRAVO! When or if I need help in the future your team will be the first on my list to call.

Very helpful! I had a quick question I was curious about but can’t see my PCP for since I’ve moved away from my previous city and haven’t set up here yet. I wasn’t wanting to go through the whole physical exam with a far off appointment for a quick question, so this was easy.

I had a issue passing smog and I did not want to just throw parts at the problem. I was connected with a technician that help me troubleshoot to make sure the suspected part was bad before replacing it. I had taken this care to smog repair shops that said it was too hard to fix and too many things were wrong. I was able to fix it and pass smog with replacing a $35 part.

3 days worth JA techs. Relentless. Ai got nothing on ja techs! Thanks. Previous vet chat remedies = no result. I have wifi. The issue is after setting up new tv, paring remote and click hdm2 box on tv on the home bar, I did not find my purchased app inon called pixil I the samsung apps bar. Suggested remedy: reload app. Too early to tell if reload is 'final answer'.

My experience with "JustAnswer" was a positive one. The explanations I was given were brief and efficient. They were easy to understand and aided in my decision to cancel my account. The man who assisted me was polite, spoke clearly and I felt he respected me. I hope he is rewarded or promoted. I felt satisfied with my dealings with the NOCARBSCHALLENGE.

Andre has been more than helpful with troubleshooting my current system. He’s taught me a lot with being a first-time homebuyer and was able to get my system back up and running and to diagnose my next issue. We learned that my current thermostat was blowing my transformer so we installed an in-line fuse and determined the next issue.

Very helpful and clear for me to understand my next step to recover an account I can’t get into. It’s my turn to put the information they gave me to fix my current problem. Very satisfied with his technical advice and very non computer friendly. Thanks!

The expert was very helpful and informative, answering my question to my satisfaction. Concise links and references were added to each breakdown of my answer, giving an opportunity to explore deeper nuances of each aspect of my question in particular.

Mr. ** answered all my questions without hesitation. He was professional and our conversation was very informative. I will move forward with his direction. He did not rush me off the phone and provided the phone numbers I needed. I highly recommend him.

Michael B. was very patient and understanding of my problem. It took a little while for him to sort out the mess I had created by trying to do it myself, but he got the job done. Give the man a raise. His knowledge, professionalism and kindness are a real asset to your company.

JustAnswer opened with a comprehensive fact finding chat via AI. The result was a referral to BrandonEsq. He provided a comprehensive road map for me to follow in obtaining records of potential mineral rights passed to me as inheritance and left the communication open for subsequent questions throughout my process. Couldn’t be more satisfied. The price point for this initial counsel was great!

Ms ** help me amend my 2024 taxes. She told me exactly what to do. Thank you. I appreciate how she walked me through the process and gave me information on how to refile it with no problem. I did exactly what she told me to do. Many thanks for this!!!!

Thank you so much for everything. You have helped me out a lot! It was just hard since now I am babysitting him and finding out he needed more shots and you have now help me with that and I cannot thank you enough. You are a wonderful beautiful human soul in this world of chaoticness.

Our questions/concerns were answered quickly and gave us peace of mind! Very helpful. The veterinarian was extremely nice and informative and kind with his responses. I would recommend this site to anyone. He also took time to care about me. Thank you and have a great day.

Professional and understood my question very clearly and gave good advice on both situations. My legal situations are somewhat complex on a completely opposite legal perspective and the advice given was much appreciated. I also appreciate the personal attention.

Great response and guidance given. I know next steps to take after speaking with a professional. I would use this feature in the future when I want to quickly speak to a live professional for guidance. This question pertained to treating my dog’s upset tummy.

Andres is incredibly knowledgeable and such an amazing communicator, he’s able to translate complex law topics into laymen terms for anyone to grasp and move forward into action. If anyone is considering who to talk to for trademark law, look no further than Andres.

I was billed for an unauthorized membership of $65.00 for July and August of this year, 2025. I called the customer service number to inquire and was told my money for August would be refunded back to my Visa card. I am owed $65.00 for July as well, and would like that amount refunded back to my credit card. Of course, the chat box was of no help. They wanted me to sign up for a membership (ha!) and never came back to give me an answer.

The doctor was very responsive and helpful. He really put my mind at ease. My dog ingested some toothpaste so I was very nervous but the doctor was extremely helpful. I appreciate the prompt answers. I would highly recommend this service to my friends and family.

I was completely satisfied with the person who answered my questions. But what I was upset about about was I was told that I had to download the app by the chat which was not true and it said it was $5.00 and refundable then my card got charged $65.00 which was not told to me so that was not correct. I asked for a refund and deleted the app.

I have never heard of this company and I certainly do not call for help/advice or any kind and pay a fee. We have a personal and business attorney, doctors and specialists at our fingertips, no pets, and all our tech issues are part of warranty services or contracts with businesses we already deal with. The first time I heard about this company was today when a $37 charge posted to my credit card. I have to wait until it actually finalizes before I can open a dispute. We have 4 email addresses and none of them are recognized on this site as having an account - my cards are supposed to be secure online, but I'm removing them immediately because somehow something slipped in and took my money. I can't find a number to call.

Robert was very knowledgeable and informative. I have a new RV and I'm not getting the response I need from the dealer's service dept. I now know what to expect from the service dept. I am having a problem with the freshwater tank syphoning out the water when I fill it and questions about battery life. I now understand the problems.

The technician was great! He told me how to fix my issue and unit is still under warranty which is important. I still may need to contact customer service. I highly recommend this technician to anyone. Thanks for your expertise and help. Janice M.

Great person. I want Dan always!! He was very knowledgeable and helpful with my situation. His passion for people was impeccable. I want him each time I need advice or answers. Thank you so much for this great service and the people you have in your team.

I buy and resale. I can’t do without this app. I have talked to an appraiser MANY times and I have she has saved me money. I talked to a great vet on weekends and overnight and it’s comforting that he is available to me whenever I need him. This app is indispensable!

Bruce called promptly and covered my concerns as how to pursue. Unfortunately, it is more of a civil matter requiring forms and court fees. I will pursue looking up the county forms and trying to schedule a hearing. I also may contact lawyer friends to see if they will take this on.

I had a complicated situation with a car dealership and was unsure about whether to pursue Small Claims or Superior Court. Legal Eagle provided a very detailed, step-by-step answer that made everything clear — from reviewing the arbitration clause to calculating damages and even strategies for rental costs and evidence preservation. His explanations were professional yet easy to understand, and he offered practical, actionable advice that gave me confidence moving forward. Highly recommended!

Great experience and very informative. Also, that was very patient with me asking many questions. He was very clear with his answers in what I was to expect. We had an issue with getting an extra vaccine for a puppy and we’re concerned that it could be an overdose of a vaccine. The vet was able to ease our minds and make some suggestions on how to comfort the puppy with the extreme soreness that he was experiencing

As I have previously stated. Tech was excellent. However I had to pay $5.00 to update debit card expiration date online. Suppose to be refunded. Do not understand why I could not do so by calling*611as I have done in the past without any problem. The tech gave me excellent guide lines but I had already done as he instructed on my own and could not get to where I was suppose to in order to give information. The tech did as he was correctly instructed and had no problem with him. Thank you. Nancy **.

I was shocked and happy. Spoke with an intelligent attorney. He was understanding with no hype. Gave very useful professional advise that I used. I thought I had run out of options and then he gave me a real workable solution within the State I needed.

I was not aware there would be a charge beyond the initial $5.00. I’m sure it was in the terms but when someone is stressed to the max already, who has time to search through all that? I was charged 65.00 at the end, I didn’t get any word except from my credit card company. Ok, I’ll pay it because I should have read the terms. The tech did fix my issue. However, I saw something about charging my account every month to be a member of Just Ask. I do not agree to that and I do not want it. Please remove my credit card you are storing under my name I don’t like that part at all.

Very helpful. Listened well and asked good questions. Then I had a few questions, and he was very helpful with the follow-up questions I had as well. I would recommend it to others. It was not just another person behind a computer, typing your questions and giving generic answers. Thank you

Amir was very knowledgeable and a much faster typist than me. He helped with a huge problem I was having with my Hyundai Sonata and may have saved me thousands of $$. Also helped with my Ford F150 which has an engine problem and now, I can see the light at the end of the tunnel on my car (& truck) issues. Extremely helpful!!!

Randall The Mechanic was knowledgeable. Polite & good to interact with. Randall walked me through different troubleshooting scenarios and gave me time to do them. He called me back numerous times and was very helpful. I certainly learned many things about my Motorhome.

He is clearly very knowledgeable and gave me several troubleshooting steps to take. Unfortunately, it's probably beyond my ability to resolve myself. I tried a number of the suggestions, but I'll have to pull out the washing machine in order to check the rest. He gave me several local experts to call.

My online specialist was Anas. He was very patient and acknowledgeable. Kept working with me until the problem was solved. I couldn't get my books to load onto my Kindle and I was getting really frustrated. I really appreciate the help. Thank you.

Rajesh was very helpful and patient with me, trying to change a password for Netflix. Netflix does not make it easy, but Rajeesh walked me through each step. He was friendly and very professional. I am hoping that when I do get to open Netflix with my son, everything will go smoothly. I have confidence that it will happen with the suggestions and guidance from Rajesh.

Professional, accurate, and knowledgeable. Great experience! I am glad to have spoken with Debra. She was able to address my concerns quickly and give me a summary of steps I need to take, what measures I can take to protect myself, and give me tips to expedite the process.

I came across this service during an internet search and was very pleased with this service. I had a legal issue that I wanted to consult on with an Employment attorney. The process of completing the online inquiry form was easy and I was contacted very quickly by a lawyer who addressed my situation involving the legal issues I inquired about. The lawyer was prepared for his call with all the information I had provided during the online inquiry and asked more clarifying questions during the call to provide more specific information. The lawyer, Joey, was friendly, knowledgeable, professional and proficient. He listened carefully to my questions and provided the advice I needed and recommended that I consult with a local lawyer to further pursue my concerns. I would highly recommend this service.

Excellent knowledge on the topic regarding estates. Jacob was very patient and understanding regarding our issue with this particular client. We will definitely reach out to him for more tax and finance questions. Our experience with Jacob was very pleasant.

I always get fast and caring support. Living in the country, this service has helped me care for my animals and help determine what to do when they are sick, and when it is time to seek a veterinarian for an office visit. I save time and money with their excellent guidance.

Alex was truly exceptional in handling my case. From the very beginning, he took the time to really listen to my concerns, which meant a great deal to me because I was feeling anxious about the process. His calm and reassuring demeanor immediately helped me to relax, allowing me to clearly communicate the details of my situation without feeling rushed or dismissed. What stood out the most was how well he balanced professionalism with empathy. He not only understood the legal aspects of my case but also recognized the emotional stress I was under. That combination of knowledge, patience, and compassion made all the difference.

He was very knowledgeable and answered my concerns. I called 2 vet Ers and both told me to call poison control who wanted me to pay $90 which I don’t have. I appreciate you all helping me and doing the Math with me on what’s a poisonous amount. I was extremely upset but he relaxed my nerves.

Excellent service! My agent was skillful and provided an holistic view of my issue with alternate options to provide a comprehensive understandable answer. I used to to be able to fix and recondition many parts of a car when they were much, much simpler. Working on them today can be very intimidating. He brought it all together! He gave me real actions to take and was even fair to mechanic in general. The problem was both technical, mechanical, and electrical involving the braking and strange unexplained alerts that appear on the car's operating system screen. InSynch. I now have the information I need to help explain the issue to my mechanic, hopefully saving costly diagnostic time.

The Doctor was spot on in her answer and it was greatly appreciated. She asked me all the right questions to be able to formulate a right answer. I have been a customer of Just Answer for more than 30 years on a wide range of topics and have always received what I was looking for.

My husband bought an aftermarket tail light for his truck. Patrick helped us determine why the part that was purchased did not work correctly and educated us on the various options for one that would. He was an absolute professional and we are very happy.

I needed advice on a problem with our dog during the Labor Day weekend, pending a visit to the regular vet during their regular hours. The advice from the Just Answer veterinarian was sensible and sound. It's good to know that there is a service I can rely on under difficult circumstances.

Needed the advice of a mechanic. Chat said it would be $25. After the fact I found out I was charged $47 by PayPal. Come to learn that the upcharge was for a monthly subscription to their service. OK, all I wanted was one answer. I would never have signed up for a subscription before I tried out the service (which was not the silver bullet I was hoping them to be). Be very careful of the auto enroll in a monthly fee structure. And now a month later they want $42 a month.

WARNING - Just Answer automatically generates a monthly service fee for asking a question. I missed that this company started charging my credit card monthly and did not receive a full refund for those subsequent charges. Also Just Answer's technical expert did not adequately respond to my initial question. I do not recommend this company.

The doctor I talked to was wonderful. Well mannered and kept me calm and talk to me for at least two hours on and off to check on my condition and I would give the doctor a 10 out of 10. Very concerned about what was going on and told me what to look out for and everything came out all right in the end and it worked out great! I think Personally, the doctor calmed me down and kept In contact with me during my emergency medical issue!!!

ANNA ** was helpful and kept in touch. I believe the issues of deleting the charge for Dropbox which I no longer need was completed and resolved, BUT I can't confirm until I see the charge removed from my PayPal account. She was very helpful. Provided clear directions.

I have nothing to say for now. It was a great conversation with the attorney. I appreciate your much help in the situation. I'd recommend those in trouble like I was to get help with these issues. There's a lot in life we deal with and need help from those in this profession. Thanks again.

Wonderful experience and quick turnaround from Dr. **. I was concerned about something my dog did and needed quick insight without spending the money at my regular vet. For $40 I was able to have my question answered and peace of mind. Will be using this service again if necessary (hopefully not)!

Today I had a follow up consultation with the same vet that I consulted with yesterday to report new developments in my case and to provide feedback that I hoped might assist him with providing others experiencing similar problems with help going forward. He was receptive to and appreciative for the feedback and gave me some helpful information that I can use to improve the ongoing quality of my bird's life. I am very thankful.

The doctor was very straightforward and got to the point. Informed me of what to monitor, and for how long. Was very calm during the whole conversation which kept me at eased. The doctor was very informative of the whole situation. They still do follow up calls after the informal call.

I was needing immediate veterinary assistance….I received it within a few minutes!! I was given clear instructions on what to do, what to watch out for and gave me hope to rest little easier. I definitely will come back here for more veterinary help if needed!!

The problem that I had was the inability to print documents in color from my new HP Envy Inspire 7200 series printer. That problem has been resolved. The technician led me through the steps required to fix the problem. I am now happily able to print my Microsoft word documents in color.

This dentist is so amazing and so helpful with any issues you may have. He is smart as smart can be! Highly rated! He is extremely knowledgeable with everything! If I could use him as my personal dentist I would be so so happy! Thank you doc for assisting me.

Anne was very quick to respond and extremely knowledgeable with her information. She was professional and accurate and has helped me multiple times already. Very fast with her responses and giving the value of items. I know nothing about brooches and she has helped me tremendously.

Doctor Ted ** responded quickly and efficiently answered all my questions and concerns about my 2 1/2 year old black Labrador's stolen steak dinner. Very professional, courteous and friendly. I would definitely use him again, and would highly recommend him to anyone needing Veterinarian care.

I was having trouble putting my starter back on and hooking up some wires that I had forgot where they went and your mechanic was very helpful and he was very patient with me because I am not a mechanic by any means at all. There is still a couple things that be hooked up but it got late and I’ll do that tomorrow.

Thanks for the good information. I needed that to settle me. I will reach out to you in the future for child support questions. I like that I can save you for future questions. Your time in response was spot on and clear up a lot for me. Thanks to you.

Quick and easy and very efficient. Answered my answers completely and thoughtfully. I appreciated how prompt the answers were in the chat. I would recommend this to anyone that needs to get some direction with their concerns. It is very difficult to know your legal rights.

The vet was extremely friendly. Gave me very educated advice, I ended up taking my sick puppy into an emergency veterinarian hospital just to find out that she somehow ingested cannabis and that’s why she was acting sick. I didn’t need to take her to the vet., the online vet told me to watch her overnight and had I listen to his advice I wouldn’t have had to pay so much money at the vet, but I just wanted to be sure that she was gonna be OK. So I took her to the vet and they confirmed what the online vet had already said. I recommend this app to anybody that is low income and cannot afford to take their animals to the vet and need alternative methods of treatment.

They have answered all of my questions, in a timely manner. They have given my questions a lot of thought and attention to the subject matter. In addition, to answering my questions; they also had questions for me to answer, that further clarified the situation! I have been asking them about receiving money from an unknown source, as a gift. Then, being asked for a payment to be made through Cash App for IRS fees. They were getting as much information, before they connected me to an expert, in that type of case. My case was given to an expert, who instructed me how to proceed.

Had a hard time getting channels but learned a new lesson on how to fix it. Next time I will be able to solve my problem. Technician seemed pleasant and was easy to work with. Not a bad experience I can say for sure. Just glad it was a person and not AI.

Tom K. was very knowledgeable and asked great questions. His responses have given me confidence to take the next troubleshooting steps to resolve my vehicle problem. It was a very professional interaction and I really appreciate the details and recommendations. I felt like I was talking with a good friend who happened to be an expert on my vehicle!

Helpful and professional. Solid over the phone trouble shooting. Billing wasn't clear but once received seemed fair. I would use again for sure. Carl was excellent at walking through the issues and offered up several options to solve the issue. He also provided on site resources and contact.

I am very satisfied with my experience with Just Answer. The expert took no time at all in resolving my issue and advising me the right way to resolve my issue. I have contacted the company I need to deal with and they are in the process of refunding my money.

It was a frustrating experience to get to a chatbot on the website. The lady on the chatbot was very good and very helpful. She understood what I was asking and was very quick to get a technical to call me back. I was very very surprised to have to sign up for some monthly subscription to get an answer to my question. I’m on a fixed income and this charge is something I can’t afford. I’m not sure what type of a it is.

He was very thorough, transparent, and I appreciate him not sugar coating anything. Very ethical. He took the time to not only actively listen but to provide thorough answers to all of my questions. He also took the time to go through scenarios and not rush through them, and checked to make sure I fully understood what he was explaining.

I was able to get my answer. Both parties were able to help and get to the detail of the situation. Thanks for the help, could of been something of value but you never know till you ask the experts. May reach out again on something else in the future.

Started with Chat & provided them with all the details of the order which I never recieved. Tech support researched everything & called me back to let me know I was scammed & to contact my bank to cancel my account. They were very quick in getting back to me.

This operates more like a scam than a helpful search engine. I had a question about an upload on itunes and was referred to their customer service number. It initially asked for a $5 charge and that an agent would be with me shortly once the credit card went through. Multiple chat boxes later after I was informed an agent would be with me; nobody ever called. AND I found out that a $53 dollar charge was posted to my CC for a "membership". I called my CC company and disputed the charge and I called JustAnswer to dispute the charge. To their credit they cancelled my "membership" and said they deleted the charge... We'll see if it happens but stay away from this site. I believe they are scam artists; a very disingenuous website. Stay away!

I was skeptical at first about the technical help I could receive, but Tim (plumber) gave me a complete diagnosis of the problem and how to fix it. It was easy from start to finish, and the charge was far less than it would cost for an in-house plumber. Thanks, JustAnswer.

Excellent service. I had a long time problem with Coinbase but with a few minutes chat with JustAnswer service, I got my answer. I did not realize that Coinbase is geographically specific to the country where you initiated your login. I was able to switch from Canada to the great USA.

I had a problem in interpreting the very poorly written manual for our garage chest freezer (Frigidaire) to make sure the temperature was correctly set after we had defrosted it and turned it back on. He explained the 'Freeze Boost', the best temp for the freezer, and how the unit locks the temp control, which had to be reset. The lock was not unlocking properly, so he had me unplug the unit again, which did the trick. We have a lot of meat in the freezer, so this was important to me. Matthew was very patient and methodical, which I appreciated!

The tech was able to quickly diagnose the problem and walked me through the process and it was successful! Thank you! After a few quick questions he restarted my computer and immediately my printer was working again. Phew! I thought I was going to have to buy a new printer. Thank you Mr. **!

I want a refund. This is a scam. I was led to believe that I would be charged a one time $5 fee for a consultation. I did the consultation on April 28th. I just noticed a random charge on my account today under a totally different name “Askalawyeroncall.com”. Upon further investigation, I noticed that they had been charging me $46/month going all the way back to May. I was only able to make the connection that the charge was from JustAnswer because I tracked the charges and remembered that I did a consultation with JustAnswer around that time. They charged my account on a different date every month.

I was very pleased with my online vet, she was very helpful. I would recommend Just Answer to anyone who can't get to vet right away. It is hard to get to an equine vet when you need one right now. I wouldn't of thought it was that major to bring her to a vet. Thank you, my horses mean everything to me, especially if you raised them from babies.

Chris was very thorough and helpful with suggestions from his experience and supporting documentation. The documentation plus his willingness to stay available through more than a week of work between other projects helped me through the various problems I ran into while executing the many steps required for this project.

Pearl answered my text right away. Connected me with Josh within 5 minutes as stated. And Josh stayed online till issue was resolved. And have other suggestions for future. I think the $2 was worth it for the amount of time spent. Writing this review is taking longer. Haha.

Amrijt ** helped me yesterday and today. After spending approximately 8 hours trying to fix my problem it remained unsolvable due to my incompetence. He was very patient and walked me through all the steps, however, I could not find the printer after I had removed the wifi instructons and was unable to reinstall the network connection. I could not find the places or the icons needed to help me. I will now try to get HP to help me solve the problem.

Both assistants in the chat were great and the technician, Stephen was incredible. He was very familiar with the issues my vehicle was having and offered several options and the order in which to work through them. Hoping to put all his advice and recommendations into play the next few days. 🤞 Everything works!

I was leery about calling at first But I really didn't have a choice if I Wanted to fix my bike, I couldn't afford to bring it to a shop at this time, Shane explained everything and the problem is gone in a short time, this is my place to go from now on when I need help on my ride, you can count on it!!!

Just found this service on Google I didn’t know existed but used it and am very pleased with the service and information. Will definitely be using again. I love the way they work too. Very quick to answer. As soon as I Googled there was an answer, never happened before. True customer service and support.

The experience was great and the Technician was very patient and understanding what I needed. I would recommend this service to anyone. If the situation we worked out does not fix the problem permanently, then I will be back and I expect the service will be the same as I got this morning.

I contacted your business because I had a disturbing dream. My first encounter was with a machine and or AI. I realize in the times we live in that our technology is apart of our everyday lives. However, After providing AI with answers to the initial questions and describing my dream, providing my credit card number and ready the information about the true charges of $55.00 monthly and my credit card would be kept for automatic payments, I was not pleased and thought another online scam. I waited for the dream expert to come on the line. So as indicated, my initial experience was not what I expected. However, when I was connected with the expert, I found her interpretation to be honest and accurate. She demonstrated compassion and I felt a spiritual connection. No regrets.

We had a doggie emergency regarding a half-eaten espresso bean. Dr ** asked some very clear questions, and gave us a swift, easy-to-understand medical opinion complete with itemized suggestions on next steps. We felt comfortable and confident due to the information.

The information Terra gave me allowed me to make an intelligent decision about how to proceed clearing out the house. With her help I am now able to move this older furniture out to people who will either redecorate it or will appreciate it. This was very helpful as I have a house stuffed with items from three families.

Helping my friend who cannot speak English too well and needed to know her immigration status ASAP. The lawyer promptly supplied the much needed information. Such a great help and great relief the lawyer gave us!! What a great service they provide for us who has legal questions from time to time but don’t have huge needs to knock on lawyer’s office door.

In the chat area, Pearl was great and getting information from me and getting information to the assigned tech, Adam. The tech who called me, Adam, was excellent, he helped get my issue, resolved extremely fast. And he gave me the link where I could get a manual for my appliance. That will be greatly useful in the future for me.

Very happy with the helpful info and direction given! Lawyer was very attentive and eager to help me resolve my issues! Would not hesitate to use him or the service again! This is the perfect service to use if you just don't have the time or money to hire a lawyer right away!

Sam was wonderful! He was totally efficient and fixed my printing problem. And, I was very appreciative that Sam spoke good English. I could understand every word. I have had other Just Answer tech people, I had to have them repeat almost every word. Not Sam!

The doctor gave me reassurance that whatever caused her reaction, I just need to monitor her to see that her symptoms don’t get worse. And if they do, I should immediately seek treatment from a veterinarian. I was very concerned, but now I am much relieved, thanks to his thorough understanding and welcome advice.

My attorney was incredibly helpful, gave me hope, used terminology I could understand and use to move forward, and very possibly changed lives for the better. Trying to get guardianship/custody of a teenager with a significant trauma/abuse history; current guardian is homeless and moving from motel to motel, has a history of abusing her sons, child hasn’t had her meds in months, but DCS sees no apparent issues with her and promise to oppose the transfer in court. But the atty talked me through the next steps and gave me hope of getting this child into a more stable environment. He was very helpful and much appreciated!

Rei did a great job. Unfortunately my issue needs a person with electrical experience to do changeover fuse on motherboard. But he is very knowledgeable and had me do things to try and fix. It was stuff I had done in past, but still helpful. Very quick to respond.

She was helpful and informative. She addressed my concerns, answered my questions but I am just going to wait and see how my dog does before traveling an hour to get to the vet and spending tons of money we don't have. I don't see a break in the skin from the bite but do see some swelling.

The help I got wasn’t complete and I now need my bank to complete that help, but I am reassured and feeling less endangered. The helpers were kind and fairly precise, with no suggestion that I am in any way to blame for the huge false charge on my account. It’s good to know that they are there in case the attempt to steal a four figure sum happens again. Their belief in me was comforting and the speed as well as the intelligence of their conversation further aided in replacing my panic with gratitude.

I contacted JustAnswer for some help on a personal matter, and I received service from Mr. **. I have to say he was awesome, he answered all of my questions and made me aware of some avenues that I could take and assured me that if I still needed help that he or someone would be there for me. I'm sure I will have more questions, but may I say I was 100% satisfied. Thank you.

Excellent help, but I have to purchase part and replace and I can complete a thorough review. But tech was very knowledgeable. I will now purchase the part locally and replace and that's it for now. Thank you very much for the assistance and your expertise.

He was very professional and very helpful! I’m extremely glad I sought help! I now know what my next steps will be. I feel much more comfortable now with my decision and I know what my rights are. Thanks again for your help and I’ll def use you guys next time!

This was so helpful! I was able to get tax advice for my mother that is on a limited income with Social Security and taking an IRA withdrawal. Walked me through step by step and answered any questions that came up. I would definitely recommend giving them a try! It was fast and easy!!

My experience was great. I’m totally inexperienced in computer functions. He, in a way, saved my life. Step by step, and totally gracious in dealing with an inept computer user. I think it was worth the 5 dollars I had to pay to get to him. Thanks again!!!

I was hesitant at first to do the chat. She asks all the appropriate questions. Was called by the technician shortly after chat. This was the easiest fix that I have ever experienced. The best $5 I have ever spent. Austin was very courteous and knowledgeable. Problem solved immediately. Will not hesitate to reach out to Just Answer in the future.

Dr. ** gave wonderful advice and confirmed my suspicions on Rolex's behavior. I am very pleased to have accessed your site and in speaking with Dr. **. I will certainly get reactive training for my dog. We often think we have done all the training, but it is an ongoing process to be practiced daily.

My puppy swallowed a sock and we were guided through helping him, every step of the way. I did not have to wait and the Dr was kind and concerned. We could not get in touch with our own vet right away, so this was a great alternative. Our vet said she would have us do the same exact thing.

The mechanic gave me an answer I hadn’t heard or read anywhere. It was simple and cost me nothing. I tried what he told me to do in the yard and seemed to cure part of my problem. I have to take it out to put his knowledge to the test. Feeling hopeful! Thanks.

Dr. ** is absolutely outstanding and the compassion/suggestions he offered was greatly appreciated. He even followed up the next day to see how my Mother was doing!! When was the last time one received such a call? So, bottom line, this professional is an easy "10" and I would strongly suggest anyone seeking personalized health care, via the net, to contact him. Thanks again, Dr. **!

When it is am and the nearest emergency vet is over an hour away -- you hop online and search for help. When this website came up, I was skeptical ... but desperate! I mean I use online help for Dr's, Internet, other companies, etc. -- so when I needed to "talk" to someone about my dog coughing up phlegm that looked pink and I was concerned about blood, they answered RIGHT AWAY!! They followed up, multiple times! Was worth every penny of the $ spent at 3 am instead of driving over an hour for 400 plus bill and hours of lost sleep.

Excellent. Fully understood my problem. I believe I got a complete answer to the details and legal issues for my problem. I know now that I can go forward with further legal counsel. I will wait for their recommendation of local attorneys. I will proceed accordingly.

I was exceptionally pleased and impressed to be able to speak with a live person to explain to me how to descale my Keurig coffee machine. Adam took the time and patience to help as well as send me the manual which I did not have. Thank you Adam. Awesome assistance.

They asked several questions to get started. They clarified my questions for accuracy. It was quick and easy. The wait time for a response from the doctor was not very long. The doctor gave more than one suggestion and they were very helpful. I will definitely use this again.

Kevin was really helpful as far as helping me to figure out a wiring situation with an aftermarket stereo. He is SUPER sharp! I'm not terribly technical and he was very patient with me. He also said that JustAnswer is good for a lot of things, not just stuff like this so I'll be using it more in the future!

My advisor was very helpful and informative. I appreciate his info, and I appreciate JustAnswer! I will recommend this site to others needing quick, reasonably priced information, and I will use JustAnswer again in the future. Its convenient, and trustworthy.

I had a great experience. There was a glitch after paying for the service. I called and the rep was very nice and confirmed my payment and told me that a vet would be calling me shortly. When I was called by the vet. After I explained what was going on with Milly he immediately told me what he thought it was and advised me on what to do. I’m looking forward to seeing her getting better. He said she should be back to normal in 2 wks. I’m grateful for this service and would recommend it and use it again!

Very clear. Understandable. Got right to the issue. Would use this service again. Very happy we found it. Talked with Charliy. He was a love man who understood my issues and dealt with them easily and quickly. Love this service. Would use for other issues.

Sorry, I don’t have time. Benjie gave me a lot of useful information, and I look forward to trying it. It isn’t his fault that we connected so late in the day, but I will try his suggestions. Thanks.…

Drew checked up with me on a Sunday morning to see if issues were resolved which I thought was extremely professional! He 110% knew exactly what I was having issues with and responded with a very detailed explanation on how to resolve my issue. I never thought using “Just answer” would be useful but it absolutely was. Kudos to Drew.

I want to apologize for a remark I made. I’m 78 and I get frustrated with this type of transaction. Your help was great but I’m still not signed up for ESPN Plus. I still need your help. Thank you. Please aid me in getting ESPN Plus so that I can watch my sports teams play this year!

I was very satisfied with the way my questions were answered. I got all the information that I was looking for. And was able to make some important decisions. This gave me peace of mind knowing that I had the information that I needed in order to make the right decision. Thank you.

The lawyer told me what I needed to know and what I needed to do to solve my issues. He was clear and knowledgeable in his explanation. I would definitely refer him to anyone I know that needs legal advice. I will definitely utilize your company in the future.

The expert was thorough and professional. She took time to think out the questions and addressed my current concerns. I advised I had several more, but would come back later. Elizabeth is just who I would have confidence in with any of my concerns. She understood it all.

He was helpful and I'd speak to him again in the future. I had a few different questions about my issue and he did his best to help me. This site was helpful. I'll be back to use it again in the near future. I'll still need some assistance moving forward.

Elizabeth was able to answer all my questions with accuracy and swiftness. I am glad to have been able to get quick results for the issue I was facing at the moment. I will definitely be adding her as my favorite lawyer for future concerns. Top notch!

My technician was very knowledgeable and worked with me to troubleshoot the problem. He helped me identify the part that will most likely fix the problem and told me he would work with me again if that didn’t do it. I would give him five stars, but I don’t feel like I should have to pay extra for customer service.

Ida was very helpful but I still have a lot of calls to make and I am feeling a lot of time pressure and hoped to have made progress by now. Perhaps it is unreasonable to downgrade my satisfaction for that reason but the stakes are high and that is my satisfaction level.

In my first two days of using JustAnswer I've used it twice with very positive results.. I couldn't be more satisfied with the aid and advice. I went from pet questions to one of your veterinarian's to vehicle questions to one of your automotive techs both of whom were professional and pleasant.

I needed some specific guidelines for a pup with an upset stomach. Answer was prompt and precise. I've been down this road before but it was late at night and I couldn't find my directions. So I asked here and found what I needed. So glad I remembered Just Answer.

Barbara answered my question immediately. She was very pleasant and extremely helpful. I was concerned about being penalized by the IRS for withdrawing monies from my savings account for a down payment on a new home. Since I paid taxes on both of my savings accounts last year, I was good to go. Great service! Thank you.

If I could give them zero stars, I would. When I first chatted with them, they clearly told me it was just a one-time $5 payment — I even have a screenshot of that conversation. As soon as I entered my card information, they immediately charged me $65 plus $5. I messaged them right away to ask what the $65 charge was for, but never received a reply. Later, I tried to dispute it, but wasn’t successful. Then, the following month, I discovered another $65 charge. That’s when I realized they had signed me up for a subscription — something they never mentioned in chat or anywhere on their website.

I can't say enough about the service this gentleman provided. He was so patient with my attempts to follow his directions, and, when all else failed, he spoke with my wife to get everything straightened out. You are lucky to have him. He is truly an asset. Thanks again.

I appreciated my interactions with Pearl. She asked good questions in order to find the right person to answer my inquiries. My expert, Forrest, was very helpful. Answered my questions and gave me address and phone number for follow up.

Quick and reasonable reply, I am hoping the suggested treatment will help my cat. The vet was pleasant and kind. Again I'm hoping there is nothing too serious going on with my cat. Once I start treatment, I will have more to say. Here is to wishing my little hiccup speedy recovery.

Dr ** was very helpful and reassuring with my concerns. I was very concerned about the swelling in my dog. She cleared it up by answering all my questions. Reviewed the photo I sent and her opinion was greatly appreciate. She was clear and concise. All questions were answered.

I had a problem with the handoff from my email provider and Outlook after I had a new fiber network installed. "Mr. Clark" understood my problem and offered 5 possible solutions. The problem was quickly resolved. I don't understand technology very well (I'm 80), but Mr. Clark's explanations were clear and easily understood. He took the time to explain anything I didn't understand. For instance, he suggested 5 items for me to check, then patiently explained to me how to print the list. Great experience.

I was a little frustrated until I was directed to the correct department to get help with my questions. The young lady who helped me in the scheduling services department was very helpful and courteous. An asset to your company. Her name was Michelle.

Ida was very helpful and answered my questions fully. She helped me understand my rights and helped me with my next steps. She was able to provide me with straightforward answers, She made me feel comfortable and understood. I appreciate her help and would recommend her to others.

I was led to believe that it would be a one time $5 fee. After contact I got a charge of $50 and advised by Pay Pal that I had signed up for a monthly subscription. It was very difficult to find out how to cancel my "subscription", but was able to do so. I want a refund for $45 dollars as I was led to believe it would be a $5 charge. I know JustAnswer will cite the fine print and deny my claim. What a scam.

Easy to use with immediate assistance. Appraiser JM was very pleasant, knowledgeable and helpful when it came to my queries about a Czech painter. My questions were answered immediately with a satisfactory outcome. Would, and will, definitely recommend. Thank you!

Dr ** did a great job - she very quickly called and was kind, pleasant, and professional. She took the time to thoroughly address my concerns, even waiting patiently while I uploaded documents for her review. She is very knowledgeable and this was an excellent experience!

I just got access to the latest method of getting assistance from social security by getting help from a lawyer by phone! I was even shown his photo and name. He quickly answered my questions completely by text but I was also given the opportunity to have a phone conversation. What a wonderful improvement. THANK YOU SOCIAL SECURITY!

Brian was very helpful. He had me go through a three step to reset the receiver but didn’t work. I decided to look at the manual and contact the seller from eBay who also helped me get the stereo out of demo mode. I decided to keep the stereo and see if the radio works as well.

Quick response and patient guidance to answer a question I did not know the answer to. They helped me determine the right size of an air filter and talked me through taking off the panel of my HVAC for the first time and measuring to find out what the exact measures should be.

You were able to resolve any questions I had. Thank You very much. If you need to contact me for anything else, please call me or text me at any time. Next week I will be living in Jacksonville Florida at ** and my # is ** and my text is **. Again Thank You.

I’m so very grateful for this service. The Doctor/pharmacist? Was thorough, considerate, calmed my fears and equipped me with information to handle my situation wisely. I accidentally took my nighttime insulin dose twice and needed to know what to expect and how to prepare for the low blood sugar this could cause since I have never made this mistake before. The availability of this service in the night is a godsend and I will be spreading the word about the professionalism and accurate information provided.

Our tech was very helpful, made sure we went through all of the steps to correct problem before determining it was the circuit board and a warranty issue. It was recommended we need to contact the manufacturer. That will be our next step in the morning.

Chet was very knowledgeable and he confirmed my fears. Review of parts available and searching the databases was extensive but unfortunately fruitless. His expertise was evident with his questions and analysis. His suggestions for replacement were excellent.

Once again great and honest answers from a mechanic that has actual experience with my issue. Will continue to use Just Answer if I run into issues with vehicles. The canned air chatbot can be slightly annoying.

I got the information I needed thank you very much. And the person that gave me the answer was great very good and told me what I needed she is a great person, very easy to talk to and very easy to understand. If I need information again, I will call again.

Brian was very helpful and very personable. He was also professional. He has extensive knowledge of the situation and gave very good answers. He interacted well and was polite. The whole interaction was very pleasing.

I had an appointment for a Visa to The Netherlands which I needed to be cancelled. In the ‘Manage Appointments’ there was no cancellation option. However JustAnswer site came up. I worked with them on the issue. The website kept me in a loop. Finally we sent an email with a request to manually cancel the appointment. It did not work as VSF Global still took the money from my credit card account. Just Answer site’s Tech Expert Srinivas H, did his best. Thanks.

My concerns about international travel were addressed promptly. My question regarding immigration during this administration was answered directly and quickly and I am thankful for the response. This helps with vacation travel as well as travel to see family.

Dr. ** was very helpful and compassionate about my situation. He gave me expert advice and told me exactly what I needed to do and watch for with my duckling. I will ask for him again if a need arises. I appreciate everything I was told to do for my boy.

I've received excellent guidance so far from two attorneys for two separate situations. They both helped me to understand the laws applicable to my questions and find some peace overall. This is a worthwhile service that I would use again and recommend to friends.

Prompt and accurate intel dependent upon how well explained your circumstances are typed. The doctor was precise and to the point with genuine concern for variables foreseen and unforeseen and has drive to provide that care to the patient. I would recommend to a friend or family member.

Great website with real professional assistance network that gets back to you promptly. I'm excited to use this website for all of my future needs. I had an issue with a bilge pump and the technician was well-versed in the workings of my specific boat.

JayB has incredible patience. I am 83 years old, and have a limited understanding of how to fix the problems I'm having with Outlook. He was very kind, very persistent. We finally had to give up after an hour of fruitless searches and experimentation on 8/18. But he told me he would get back in touch with me. I look forward to working with him again.

Good advice. We discussed different options in detail. Response time was very quick and they are very knowledgeable. Price is a little high but for a month. I think it's okay. He very very well may have saved me from being scammed and losing money.....

She went above and beyond to help me diagnose my problem. Find the parts to fix it and even make me cheat sheets to refer back to when I got ready to install the new parts and even helped me with the project I bought the printer for in the first place. She was a Godsend.

Very professional, answered all my questions that I had in a timely manner, would recommend to anyone that needs their services and if you still have questions you can still ask them. I am very pleased with their services and definitely would use again

Great service, they found my part! I’m so happy they could find my part. It took awhile finding someone to help me with order but finally got someone to help me. I will tell people I know about this service! Keep up with the good service. Thank you so much!

Received a call within a minute of posting my issue. The technician helped me process all possibilities of my issue and provided tips to resolve the issue. This is the first time for me to use this service and found this amazing. I will recommend this to others.

Stephen was great! Prompt and knowledgeable with his answers!! I’m not tech savvy but he was patient and helpful with all my questions. It is good to know he is willing to respond if I have any questions in the future. This is my second time contacting a professional at Just Answer and I have received excellent service both times.

Tech dude was very quick to respond to my questions, gave me specific instructions, was very knowledgeable, and answered all my questions. He easily fixed all my email issues with a simple change. I am very satisfied. I appreciate his time. Thank you very much!

I had a great call with Matthew. He was extremely helpful. He listened attentively and was able to sort through my summary and give me sound advice to follow up. He explained things in terms that I could understand which is very helpful. My next step will be to follow up with the website he gave me to contact.

The technician guide me thru the process but something happened that I couldn’t solve my problem. I will try again in 24 hours. Maybe that will help but the instructions that I got were good, step by step, it was my fault that I try too many times and I got blocked.

This gentleman is very talented and has excellent knowledge of the legal profession. He provided a lot of information that I am using to support my case. Although I’m still working with my issue, I’m sure that his comments will be appreciated as I continue to bring closure to my situation.

Today I had a troubleshooting event that was successfully handled by Josh. The technician was helpful and made a useful suggestion that would help solve the problem. I will most definitely recommend my family and friends to sign up for "Just Answer".

So far so good! We’ll get it fixed eventually. It’s a slow process, but we’re going to get it right… Narrowing down what is wrong takes time. And money, but finding the right parts is fairly simple. I get everything from Parts Select, and the prices are fairly reasonable.

I had a legal question about setting up a new company. The expert I spoke with was Blake and he was amazing. He answered every question I had well, and was VERY fast in giving me the instructions that I needed. I HIGHLY recommend this expert. In fact, so far, every expert I've worked with here has been excellent!

Lawyer provided a very detailed explanation and guidance on how to proceed with my issue. He confirmed what my research suggested regarding how to proceed. I will definitely use this service again if I ever need advice and will suggest it to anyone needing legal help.

It took a day before I got a response but the conversation about my standby generator issue was very helpful. We discussed the troubleshooting that I had already done and confirmed that the most likely cause of my issue is a faulty battery charger. He was able to track down the part number for the battery charger which we found out is currently out of stock at the generator manufacturer site. He found an online source that I was able to order the part through. Overall satisfied with the encounter.

I went right out this morning and got what the doctor prescribed. Now to wait and see if they work. I believe that it will. Very happy that I went to them. My regular vet just gave him a shot that didn’t work. They are fast to get the right vet for your needs. It only took a few minutes.

This is the second time I have used Just Answer. I'm in process of resetting my garage door system, working with Tim G. I haven't completed all the steps he suggested, but I hope this works. Good advice at a cost cheaper than a service call. Will definitely use Just Answer again.

My technician was good. He stayed with me until I felt comfortable at what I needed to do to fix my refrigerator that wasn't cooling properly. I haven't had a chance to work on dethawing it yet, but will soon. Glad this service is available and I will use it again.

The response was fairly quick, and the results were outstanding. Brandon was very clear and thorough in his response, giving me more actionable information in one day than I have gotten from my personal attorney in over two years! He even addressed an off-hand comment that wasn't part of the official question, wherein I wondered whether it was proper for an attorney to represent both the estate in general, and the estate Administrator personally. He also provided a helpful list of "next steps." I couldn't be happier with the response, and I hope Brandon does very, very, very well in his career as a lawyer!

Dr. ** DVM was kind and reassuring. I believe it was too early to diagnose any potential issues with the ingestion of non-food item but that was not his fault. He did explain what to watch for and to see a vet should symptoms occur. Overall, I spent $ to watch and wait.

I noticed a heron in a nearby pond that unfortunately tried to eat a plastic bag. Dr. ** asked questions to better understand. And warned me not to try approach. Dr. A. suggested wildlife sources.. Fortunately I didn't need any (this all happened over a weekend, which might have been a problem?). The bird seems to have solved its problem. My only concern is that the original response took several hours.

I was unable to download my e-mails for two days. The technician patiently took me through the steps to correct the problem. While talking to him on the phone and going through the steps on the computer, the problem was resolved. Thank you for your service.

This was my first time using this site and I will definitely use it again. It was so simple and all my questions were answered. I was very impressed. Not only did the appraiser give me information on what I had. He also gave me information on the market value of it and the best way to go about selling it and he responded right away.

Very professional. Patient and knowledgeable service. AI collected info making personal conversation more efficient, saving time. Technician provided additional information regarding how to utilize app and appliances to full potential. Also included link to appliance manuals.

Richard was extremely helpful and patient. He thoroughly went through all the steps to correct my problem with my LG TV. I don’t have Netflix with Dish. I will get back with Dish and see if they can update my Hopper box. I really appreciate the help from Richard. Thank you.

This was great for a do-it-yourself. Great job!!! This was very quick and helpful. Right to the point, not complicated. Very easy to fill out the form and easy to use. The tech was beneficial, and I understood what I was trying to say. I would recommend this to anyone.

I had an issue with my beloved kitten on a Saturday night at 10:30. The help and information I received was beyond excellent. My issue was able to be resolved. Most importantly I received suggestions to prevent this in the future. Highly recommend,

The Professional was Awesome. He answered all my questions and was very kind and patient with me. He even helped me find my parts. I give him 20 stars. He was great and I would recommend him to family and friends without hesitation. Thank you very much!

UjiwalH was my technician today. He and I went over several procedures, and the black and white printing has improved. However, two of the colors do not print. He and I agreed that this situation needs a professional tech for hands-on inspection, and we will schedule this appointment. Sometimes the best diagnosis is that higher-level help is needed.

Great experience. My question was processed very quickly. Our vet had mistakenly given our dog two doses of **. Dr ** addressed the issue and answered all my questions clearly and compassionately. He let us know what to watch for and followed up with a detailed set of notes. I am grateful we had this resource.

Candice was calm and efficient and was able to answer all the questions I had in great detail. She was patient with me all throughout the conversation, and addressed all of my concerns. I'm definitely going to look for her if I'm in need of legal advice again.

Dr. ** was great. She was knowledgeable and helpful. Very nice and was able to help me not be so anxious. My son was experiencing some odd symptoms and Dr. **’s recommendations were very thorough, I’m glad I was able to speak to her on the phone call.

Animal behaviorist was very helpful and addressed all of my concerns. This will help my husband and I to be on the same page. I am planning to follow these suggestions and work hard on this. It has been so anxiety provoking and we almost feel like giving up.

"Our recent experience with JustAnswer was truly invaluable during a moment of unexpected concern for our beloved dog, Harper. Knowing that even a single grape can be toxic to dogs, we were in a panic when Harper managed to consume one. The immediate uncertainty of the situation and the lack of readily available information left us feeling helpless. That's when we turned to JustAnswer, hoping for a quick and reliable solution.

Learned a lot about different messaging settings and a little about SIMs. Not sure I want to know this much, but . . . at least I can fool around with the settings to be able to send messages. One problem was because I couldn't get my SIM card out, and I still can't, so the Verizon SIM was still available under my number.