JustAnswer.com

I started to use JustAnswer, typed in literally only part of a question, but decided against it. However, I unintentionally signed up for it anyway and a few months later realized I was being charged $36/month for their service. So I immediately canceled the service. Unsolicited, they refunded the last month payment. Because I could not remember using their service at first I asked them to show me what question I'd asked. They sent it and it wasn't even a completed sentence. So, I asked, given that I never actually used their service, if they could refund all three months? They did! In the email they said I had clearly not intended to use the service so they would not charge me at all. How's that for good customer service? Oh, and all of this - the cancelation, emails, refunds - took place in a matter of hours, even after hours. Given this experience, if I DO ever need their service I will not hesitate. GREAT CUSTOMER SERVICE! - Mike

I'm a new business owner in Georgia (U.S.) that need guidance or clarification sometimes. I gotta say that JustAnswer is really good and convenient to my needs. The quality of advice you receive does seem like a hit or miss depending on who you get. But, when it worked, I was so, so, so grateful to be able to only pay less than or around $100 total and get answers/guidance ASAP (less than 10 minutes) instead of booking an appointment with an attorney for a week later and pay $300.

I have a 2001 Chrysler Town and Country that I bought to flip. It kept draining the battery and the previous owner couldn't figure out the issue, and sold it to me for cents to the dollar. The mechanic that I spoke with (Keep in mind that I'm somewhat mechanically inclined), guided me step by step on where the parasitic leak that was draining the battery was coming from. He made sure I had the multi meter and the leads in the correct slots, asked a bunch of questions to make sure that this was done right, and even stayed on the phone with me while I was testing the fuses and disconnecting connections. His knowledge was far more advanced than what I have found on many YouTube videos and forums. I wouldn't have figured out the issue without him.

My Honda unexpectedly would not turn over one day -- it had been running great with no indications that an electrical problem may be occurring. I was able to jump it and get to work but had to jump it again to get home. Although I suspected it was my battery I wasn't sure because it was only 8-months old. I put a charger on it for a complete cycle; it lit an indicator showing the charging was complete but also lit the "Bad Battery" indicator. I took the battery back to the location where I purchased it; they tested it and said it was good so they wouldn't exchange it.

Response to question was immediate with specialist quickly securing vet, Dr. Rachel. Dr. Rachel was/is highly professional and skilled, immediately putting me at ease. I cannot say enough good about this doctor, she was fantastic. I was most impressed when she quickly came online and immediately asked a very specific question. "Are his gum pink?" and she offered to call me rather than type back and forth, as I explained I'd have to check. I accepted, and she called within 2-3 minutes. In the meantime, I checked his gums and they were pink. The reason for the question she explained when she called and I told her yes, they were pink, is because if they weren't, it meant he could be bleeding internally. How wonderful of her.

Display screen on 9-year old refrigerator was not working properly. Went to JustAnswer for help. Paid $28. Austin made a suggestion. I decided Not to follow his advice. Told Austin I wasn’t going to follow his advice. Went back to owner’s manual. Figured out problem myself and fixed it. Next day I told Austin I fixed problem myself. Was not offered refund. Instead was told “to have a nice day”.

I thought I was talking to Apple about a password, that day they charged me $39 twice and a $5 trial offer. They then proceeded to charge $46 a month. I asked 1 question!!!! When I called them said, "So sorry."

First, they say you need to pay $5 down to get your question in the queue, then they add another $14 if/when a veterinarian answers your question. Several hours later I get notified by someone wanting even more money to have me call them instead ($28) and saying I can email a video but that costs more money... so for $19 I got nothing but the runaround. Total scam in my opinion and I should have known that. Don't waste your time or money. They don't care about you or your pet; they just want to scam you out of money. Sad.

I asked a legal question for $5. I was asked to rate the service. I figured they were paid $5 and I was answered immediately. I gave them 5 stars. Then I was asked for $59 to receive a call from an attorney. I declined but continued texting the attorney. I never received a follow-up answer. Today my debit card had what I consider STOLEN from it. I called and was told since I gave a positive rating they would not return my money. I work hard for my money, and $58 for a quick answer that was not helpful is BS. This company SUCKS!!!!

I went to JustAnswer to get help for an appliance problem I was having as I had used them before and had good results. The product the owners came up with was an excellent idea, to make it possible to get help without very expensive solutions. I had nothing but praise for Just Answer the last time I used it but this time they have changed the whole platform so now it is very frustrating to get their help. I went on their site and filled in some info and then was asked to pay a fee and I thought I was speaking to a person who could help me with my problem only to find out I was speaking to a bot although they showed a picture of a woman. Then they transferred me to store to download their website for my phone which was ok but then after I downloaded it and went on their site I had to go through it all again. Then when I thought I had finally gotten a real person come to find out I had gotten another bot and they wanted more money.