JustAnswer.com

I tried to call Samsung for a technical question and discovered that it was in fact not Samsung. After speaking with the operator who asked for a $5.00 "refundable fee" I was on hold for a technical support which never came online. To my surprise, a few days after that call I discovered a charge on my account for $38.40. STAY AWAY FROM This company IT IS CRIMINAL AND FRAUDULENT.

Beware, this company and its owners are scamming unsuspecting consumers (a senior, in my case) in the worst way: offering a trial membership ($5.00), giving you 7 DAYS to cancel before converting to a full membership @ $46.00. In fact, JustAnswer's own website advertises that your trial membership "automatically transitions into a full membership AFTER THE 7th DAY". I signed up for the trial ($5.00) on 2/4/19, then cancelled same 6 DAYS later, on 2/10/19, per their advertised terms. I have documentary proof of my cancellation of trial membership on the 6th day, by my email sent to JustAnswer, which will be included in my complaint to the CA Attorney General, Consumer Fraud Division, Federal Trade Commission, BBB and any news media consumer watchdogs I can interest in this story, in the event JustAnswer does not immediately credit my credit card account for the $46.00 fraudulently billed.

I have been charged $66.95 for something I did not want or ask for. I paid $5 for a fully refundable deposit, but got no help at all and have now been charged more money. I would like a refund reporting this theft.

A totally useless waste of $5 and half an hour of my time. I smelled a scam. Got ZERO effective assistance from two "experts." (The second of the two "experts," one John **, was 100% unhelpful.) Having (too late!) read others' comments, I must now carefully check my CC in case this outfit charges me for services I quite clearly declined.

Do yourself a huge favor and do not use this site. I asked one question last December and they have billed me for absolutely nothing, twice! If you use this site you will pay dearly and will never see a refund. They have scammed me out of $98 and refuse to refund in spite of the fact that I have never used it after my initial question.

Do not use beware!!! Charge 5 dollars question. 25 dollars call not received. 2 payments of 46 for a membership not authorized. Total 122 dollars for no service. Called no refund. Furious these people are cons.

I used this site one time and I will never do it again. I asked a question for $5.00 dollars, gave them my payment info. Then a few weeks later I am getting billed for $46.00. It turns out in the fine print that they automatically sign you up for a membership at $46.00 per month. Scam artists.

Having requested some pertinent information, in the aftermath of a road accident, I believed that the £5 I had paid was for a seven-day trial period of membership. I even got the impression that this sum was refundable, if I was unsatisfied. After a week I did not pursue the matter any further, although I did notice attempts on the part of JustAnswer to maintain a semblance of continual dialog. Ignoring this, and having not indicated any desire or intention to take out a full subscription for the purpose of continuous membership, I was quite flummoxed to discover that my debit card had been charged £40 as a monthly subscription fee! I have had to get my debit card blocked, meantime! Avoid dealing with this type of agency!

Difficult to get a cancellation on the trial membership. The computer "expert" I was connected with (and foolishly connected remotely with) was very rude. I keep getting the run-around regarding canceling, and no one is showing up in their help chat for that. I am going to call my debit card to cancel all transactions with them and flag them.

I don't even remember signing up. I just wanted someone to help me figure out if a few books I have were worth anything. But, it turns out the page is super confusing. You have to input the same information a bunch of times, and everyone that steps up to answer seems to have gotten a different part of the information I submitted. None of the 'experts' seemed to have all the information I continuously was inputting. I was just happy it only cost me $5.00.