JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

Helpful Reviews

Roanoke, VA
Verified purchase
The technician was helpful in telling me how to check the status of a subscription (not related to JustAnswer) I'm being charged too much for. I followed his instructions and am n...

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St Louis, MO
Verified purchase
Our Cuisinart air fryer-toaster model CTOA-130PC3 that we bought from Costco just over 3 years ago (now out of warranty) had a problem that the door flopped open because the rivet...

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What is JustAnswer?

JustAnswer is an online platform that enables people to get questions answered by a network of over 12,000 verified experts in a range of fields. Users post their questions, and JustAnswer connects them with an appropriate expert, who will gather additional information as needed to provide an answer. Conversations can be had via chat, phone call, text, or other means.

Experts go through a rigorous verification and training process to ensure you’re getting legitimate help. Users can ask questions at any time and receive a direct response.

How does JustAnswer work?

Get started with JustAnswer by creating an account on the company's website. Once you create an account, you get 24/7 access to experts in more than 150 categories. JustAnswer partners with verified doctors, lawyers, veterinarians, mechanics and other professionals to give you quality, one-on-one advice.

JustAnswer pairs you with an expert based on the topic of your question and gives you an unlimited back-and-forth conversation until you have an answer. All of JustAnswer’s experts go through an eight-step verification process, third-party screening and training.

JustAnswer’s average initial response time is six minutes, and the company notifies you by email or text when your question has a response. The company claims most questions are answered in under 30 minutes, including any clarification needed by the expert. If you’re not satisfied with your expert’s advice or want another opinion, JustAnswer gives you a free second opinion from a different expert.

It’s worth noting that JustAnswer does save transcripts of conversations and makes them available on its website for others to reference. However, these are posted anonymously, with the user’s name redacted.

What do JustAnswer members receive?

JustAnswer uses a monthly subscription model. Members have access to:

  • Unlimited questions and answers
  • 24/7 access to experts
  • Exclusive members-only app for iPhone and Android
  • Two free phone calls with experts (iOS only)

JustAnswer categories

JustAnswer has experts in more than 150 categories, including:

  • Medical advice
  • Legal advice
  • Car repairs and maintenance
  • Veterinary services
  • Home improvement
  • Computer and technology service
  • Consumer electronics
  • Tax questions
  • Relationships
  • Finance

» MORE: Compare legal service reviews

How much does JustAnswer cost?

JustAnswer charges a refundable, one-time join fee that ranges from $5 to $25, plus a monthly membership fee from $28 to $125 (interestingly enough, tutors are the most expensive category of expert). Any additional charges you incur show up on the page where you enter your payment information. You can review your fees and payments by logging into your JustAnswer account and clicking on “Order History.”

Unfortunately, there isn’t a way to pay for a single question. Memberships can be canceled at any time, and the company suggests signing up for a month, getting your question answered, and then canceling your membership before it renews.

JustAnswer FAQ

How long does it take to get an answer from JustAnswer?

JustAnswer claims its average initial response time is about six minutes, with most questions being answered within 30 minutes.

How do I cancel a JustAnswer membership?

You can cancel your JustAnswer membership at any time in your account settings. On the app, tap Account, Manage Membership, Cancel Membership. On your desktop, the Cancel Membership button is under the Membership panel in your account settings.

Does JustAnswer charge a monthly fee?

Yes, JustAnswer charges a monthly subscription fee. This fee ranges from $28 to $125, depending on the categories you sign up for. The subscription can be canceled at any time.

Still have questions?

Is JustAnswer legit?

Yes, JustAnswer is a legitimate online service that lets you get answers from industry experts. For a relatively small price, you’re able to get advice from people qualified in multiple fields. If you’re searching for help in any of the company's 150-plus categories, JustAnswer provides valuable resources and qualified assistance.

JustAnswer Reviews

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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    PricePunctuality & Speed

    Reviewed May 26, 2026

    I’m fostering 2 kittens and they got out of the house the other day. When I finally got them back inside, I noticed one of them vomited and the leaf looked like a daylily leaf. My landlord has daylilies planted all over the property. Due to it being Memorial Day, I was going to have to take them to the emergency vet. They quoted me $6000. It was going to be difficult for me to afford $200 with rent being around the corner and ongoing appointments/testing and missed work due to my own health issues. I was distraught. Dr. ** gave me my options, told me what to watch for and what I needed to ask from my vet. He was very supportive while I monitored them. 24 hours later, they never stopped using the bathroom, eating or drinking. Now that vets are open, I will be able to visit a low cost clinic near me and get them tested to be sure they’re not at risk of organ failure.

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      Verified purchase
      Customer ServiceStaff

      Reviewed May 12, 2026

      I am very impressed by Dr. **’s ability to ask the questions he needed to provide me with the information to alleviate Fiona’s GI issues. He assured me this could be a response to her being boarded this weekend while we attended our grandson's college graduation. We do not travel much so she has not been boarded in the past 3 years prior to this weekend. He gave me the protocol to follow in detail & reviewed it with me very thoroughly. He also encouraged me to reach out to him if I have any further questions. He also said if Fiona be comes worse to definitely seek an emergency vet for immediate follow up care. I appreciate all the help I received today & his ability to put me at ease as far as how serious this can be or become. Thank you Dr. ** for your attention to detail & concern for my Fiona.

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      Verified purchase
      Staff

      Reviewed May 4, 2026

      Anthony was very helpful in a bit of a complicated matter, searching for a lost DNA result. It is still a work in progress, but he was attentive and helpful. I appreciated this service. Ancestry.com needs to understand that when you go on their site, there is no way to communicate directly with them, or how to contact them to help with a problem. I had to do detective work to find out how to investigate my dilemma. It would be a great asset if ancestry.com had a link for such a problem. Pass that along if you will, as I still haven’t found any way to contact them. Thank you. Side note: I am an elderly lady, in my 80s, still able to navigate websites, shop, and love researching on the net. However, it is not always easy, and today with Anthony’s help, I might just find an answer.

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      Verified purchase
      Customer ServiceSales & MarketingOnline & AppStaffHonesty & Transparency

      Reviewed May 2, 2026

      Shawn was so very helpful and I so appreciated his assistance with unwanted app removals! He gave great guidance as I was struggling with a couple of very "unwanted" apps on my phone! The main issue was due to a download by my very generous and helpful brother who installed a Bluetooth app and its workings for a music system. After it was installed, then I began receiving a deluge of ads for apps and deceptive ads that said they were something they were not! There ought to be a law that keeps app creators from naming their apps "Messages" with icons similar in appearance to the Google Messages app. I was misled by a couple and thought I was dealing with my regular Google Messages app. Shawn said there are ones that show that and then start sending all sorts of ads. They also try to lead you into making their app the default (or "go-to") app so even more ads start coming. Ugh! Thank you, Shawn!

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      Verified purchase
      Customer ServicePriceMaintenanceStaffHonesty & Transparency

      Reviewed April 3, 2026

      I don’t use this word lightly—but Eddie on Just Answer is exceptional. Over the course of this process, I’ve spoken to multiple attorneys, struggled to get traction, and at times felt like I was navigating a very complex situation alone. Eddie changed that immediately. His ability to break down a high-stakes, emotionally charged case into clear, structured, and actionable insight is on another level.

      What stood out most was not just his legal knowledge—which is extensive—but his strategic clarity. He didn’t just answer questions; he helped me understand why certain approaches matter, how large corporations actually think, and how to position myself effectively in a negotiation involving outside counsel and a major insurer. Every response was thoughtful, detailed, and grounded in real-world legal reasoning. He identified strengths in my approach, highlighted risks I hadn’t fully considered, and reinforced key decisions at critical moments. That level of guidance builds confidence—especially when you’re representing yourself in a complex matter.

      He also has a rare ability to remain balanced and professional. He never overpromised, never exaggerated outcomes, and consistently framed everything within realistic expectations while still recognizing the strength of the case. That combination of honesty and insight is incredibly valuable. Most importantly, Eddie treated my situation with respect and seriousness. This wasn’t just “another question” to him—he engaged deeply, connected the dots across multiple issues, and helped me see the bigger picture.

      If you’re looking for surface-level answers, there are many options out there. If you want real strategic insight from someone who clearly understands both the law and how these cases actually play out—Eddie is the person you want. Grateful for the guidance and clarity. Truly. And thank you Just Answer for providing such a world class platform!

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      Verified purchase
      Customer ServiceStaff

      Reviewed June 3, 2026

      I could not be more pleased with the assistance I received from @Ray. He understood the situation and was able to clearly outline each step necessary to resolve our issue. The response was timely and very professional. I would absolutely recommend his services for tax law purposes. The response was not buried in legalese or difficult to understand.

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      Customer ServiceCoverageSales & MarketingStaff

      Reviewed June 3, 2026

      Had an issue with my washing machine. Technician tried to help, but I had to get someone to come and fix it. The issue was the so called $5 refundable fee. They took $70 out instead. This is a scam.

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      JustAnswer
      Response from JustAnswer

      Hello Chris,

      I'm sorry, but I wasn't able to locate an account using the information you provided. Do you happen to have another email address or phone number we could try? If not, we can also find your account using any of the following details:
      -Your order number

      -The first 6 and last 4 digits of the card being charged (no need to provide the full number) -Your PayPal email address if the charge is through PayPal

      Please get in touch using the contact details in my signature so we can continue supporting with your refund request.

      Best,
      Hazel, JustAnswer Customer Care

      HazelJC@justanswer.com or 800-808-0645

      Resolution In Progress
      Verified purchase
      PriceStaff

      Reviewed June 3, 2026

      The assistance was great. I do not understand why I was told I would have a five dollar charge that would disappear after being helped and I now have a $43 charge on my card. If I knew I would have to pay $43 to be told to uninstall and reinstall. I could’ve saved a lot of money. And I never did get it installed correctly. I guess thank you.

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      Verified purchase
      Staff

      Reviewed June 3, 2026

      I spoke with Joel regarding a home refinance and or HELOC and or cash out. He was very thorough, informative, professional, and personable! We almost went down a financial rabbit hole we may not have gotten out of! Thank you, Joel. Appreciate you!

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      Verified purchase
      PriceRefunds & PayoutsStaff

      Reviewed June 2, 2026

      My assistance I received was A++! About you Bot…not so good. She told me the help would be $5.00. I was charge $38.00 and put on a monthly auto charge!! I think we got that straightened out and I was told there would be a refund.

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      JustAnswer Company Information

      Social media:
      Company Name:
      JustAnswer
      Company Type:
      Private
      Year Founded:
      2003
      Address:
      440 N Barranca Ave #7508
      City:
      Covina
      State/Province:
      CA
      Postal Code:
      91723
      Country:
      United States
      Website:
      www.justanswer.com