JustAnswer Reviews
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About JustAnswer
JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.
- 24/7 access to experts
- 150+ categories
- Get an answer in as few as 6 minutes
- Monthly membership can be pricey
- No lower fee for single question
Helpful Reviews
What is JustAnswer?
JustAnswer is an online platform that enables people to get questions answered by a network of over 12,000 verified experts in a range of fields. Users post their questions, and JustAnswer connects them with an appropriate expert, who will gather additional information as needed to provide an answer. Conversations can be had via chat, phone call, text, or other means.
Experts go through a rigorous verification and training process to ensure you’re getting legitimate help. Users can ask questions at any time and receive a direct response.
How does JustAnswer work?
Get started with JustAnswer by creating an account on the company's website. Once you create an account, you get 24/7 access to experts in more than 150 categories. JustAnswer partners with verified doctors, lawyers, veterinarians, mechanics and other professionals to give you quality, one-on-one advice.
JustAnswer pairs you with an expert based on the topic of your question and gives you an unlimited back-and-forth conversation until you have an answer. All of JustAnswer’s experts go through an eight-step verification process, third-party screening and training.
JustAnswer’s average initial response time is six minutes, and the company notifies you by email or text when your question has a response. The company claims most questions are answered in under 30 minutes, including any clarification needed by the expert. If you’re not satisfied with your expert’s advice or want another opinion, JustAnswer gives you a free second opinion from a different expert.
It’s worth noting that JustAnswer does save transcripts of conversations and makes them available on its website for others to reference. However, these are posted anonymously, with the user’s name redacted.
What do JustAnswer members receive?
JustAnswer uses a monthly subscription model. Members have access to:
- Unlimited questions and answers
- 24/7 access to experts
- Exclusive members-only app for iPhone and Android
- Two free phone calls with experts (iOS only)
JustAnswer categories
JustAnswer has experts in more than 150 categories, including:
- Medical advice
- Legal advice
- Car repairs and maintenance
- Veterinary services
- Home improvement
- Computer and technology service
- Consumer electronics
- Tax questions
- Relationships
- Finance
» MORE: Compare legal service reviews
How much does JustAnswer cost?
JustAnswer charges a refundable, one-time join fee that ranges from $5 to $25, plus a monthly membership fee from $28 to $125 (interestingly enough, tutors are the most expensive category of expert). Any additional charges you incur show up on the page where you enter your payment information. You can review your fees and payments by logging into your JustAnswer account and clicking on “Order History.”
Unfortunately, there isn’t a way to pay for a single question. Memberships can be canceled at any time, and the company suggests signing up for a month, getting your question answered, and then canceling your membership before it renews.
JustAnswer FAQ
How long does it take to get an answer from JustAnswer?
JustAnswer claims its average initial response time is about six minutes, with most questions being answered within 30 minutes.
How do I cancel a JustAnswer membership?
You can cancel your JustAnswer membership at any time in your account settings. On the app, tap Account, Manage Membership, Cancel Membership. On your desktop, the Cancel Membership button is under the Membership panel in your account settings.
Does JustAnswer charge a monthly fee?
Yes, JustAnswer charges a monthly subscription fee. This fee ranges from $28 to $125, depending on the categories you sign up for. The subscription can be canceled at any time.
Still have questions?
Is JustAnswer legit?
Yes, JustAnswer is a legitimate online service that lets you get answers from industry experts. For a relatively small price, you’re able to get advice from people qualified in multiple fields. If you’re searching for help in any of the company's 150-plus categories, JustAnswer provides valuable resources and qualified assistance.
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- 4,897,627 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
JustAnswer Company Information
- Social media:
- Company Name:
- JustAnswer
- Company Type:
- Private
- Year Founded:
- 2003
- Address:
- 440 N Barranca Ave #7508
- City:
- Covina
- State/Province:
- CA
- Postal Code:
- 91723
- Country:
- United States
- Website:
- www.justanswer.com

