JustAnswer Reviews

I had a very unusual problem and it was a difficult one to resolve. When my first attempt. Was not able to be resolved. I was referred to a second opinion again it was not resolved. I was in transferred to a third-party who was able to solve the problem while it was a long process. The result was wonderful and I was very impressed that when at first it didn’t succeed I was referred to someone for a different perspective and again another one with a third my problem was resolved with a new perspective. What impressed me was they did not give up on me when they were not able to solve the problem. They did what they could, and then referred me to another person until finally, it was resolved. I am grateful they did not give up on me.

Dustin responded immediately when I sent my question. He stuck with my questions on how to do what he suggested and I also learned a lot. He told me that "deleting data" wasn't the best choice. He patiently taught me how to navigate my VeeSee Box. We messaged for a long time, and made progress. By then it was very late so I asked to stop for the night. Today I found a text from him, following up to see if I needed more help. Before signing in again, I followed a couple of his suggestions to make further corrections.

Heritage was absolutely amazing, he was so patient with me, because I am not very computer savvy or phone savvy. He helped me write out my request for my refund, and waited as I had to keep switching screens on my phone. I had to how to do things on the phone, because I don’t normally use it other than to talk or text lol. He explained everything very clearly to me, and didn’t make me feel like I was stupid for not knowing how to use my phone. Sometimes on a phone you can get the wrong impression, but I felt comfortable talking with him, and letting him know that I didn’t know how to do certain tasks on my phone. He just seemed very polite and nice, and easy to talk to.

I thought I was paying around $7 USD to sign up, but the bill came back indicating that I not only signed up, but also *joined a full membership* for another $70, and also that I will be billed again and again automatically each month. None of this was clear to me, so I am a bit shocked. I have no complaints about the service or the website, but the payment setup was very deceitful. I might cancel at the end of the month, because I don't like surprises when it comes to payment. As for the service: First, the layout of the website is very easy to navigate. It's very easy to access the conversation, and to start a new conversation. Second, the attorney, Phillip, seemed totally dedicated to patiently answering my questions, totally focused and with me. He totally understood my problem, reiterated it, and set me on a path from being lost and panicked to calmly, rationally dealing with it, armed with a proper plan. I no longer feel alone in my battle. Thank you.

I was directed to this company because I mistakenly ordered four orders of groceries yesterday from Super 1/ Brookshires instead of one order. First time that this has happened to me Thank GOD. Two of the orders were cancelled and refunded. The status of the other two orders was unknown. The Staff of Just Answer was very helpful with understanding my problem and guiding me to a resolution. I was directed to a technician for further assistance. However, I had difficulty understanding him because of my hearing loss and his very heavy accent.

Very friendly & helpful but couldn’t get it set up. Will contact Foxtel to have someone come to my house to help.

Charles was absolutely terrific and saved me a lot of heartache. Thank you, Charles! :)

Whenever I speak to someone from JustAnswer, all my worries disappear.

Very professional, kind, honest, and informative. I felt very comfortable in speaking with them and getting my questions answered.

Technician did his best to resolve my issue which could not be done online, Agreed I take my phone to T-mobile for hands on support. Your technician was great in trying to resolve the issue and I'm satisfied with the outcome and action plan to take phone to T-mobile for hands on attempt to resolve issue.

Good information that I can use. Appreciate the timely, helpful advice.

Every time I have asked for help or tech issues Abbott has been great. Turns out it was not an issue but I do appreciate the quick response and concern.

Good service, knowledgeable tech. Solved my issue…

Sabrina was quick and thorough with her response. I greatly appreciate her input and recommendations for dealing with my situation.

She was knowledgeable, honest and answered all of my questions regarding real estate, helping me map a plan customized to me. I would highly recommend her help if you need to weigh pros and cons or guidance on a real estate topic.

My experience with this adventure was very good from beginning to end. I would recommend the service to everyone. Thank you for all your help.

Very helpful information that solved my dogs sore.

Tech Expert, Sebastian was a great help, walked me through from beginning of set up. Took the time with my questions and satisfactorily set me up with a replacement part.

Problem solved very quickly. Carl was pleasant, polite and reassuring.

I told the lawyer my exact issue and showed documents, and she was concise and confirmed what I already knew (but was afraid to admit). She was not biased or condescending, but very, very helpful.

It was a good experience. I was satisfied when I talked to the doctor. She explained it well.

BART went through the codes and chatting confirmed that I was looking in the right direction for fixing my truck. The stealer is insisting I have a turbo issue rather than electrical issue when I’m seeing communication lost codes. He pulled up a diagram and led me to which circuit to look for in the wiring harness for failure.

Great help after a long search online. Service was prompt, efficient and friendly.

Great service from the initial chat with the AI that collected information...to the professional & very knowledgeable mechanic. Chris knew exactly how to guide us in removing & installing our Velnac RV mirror.

I am waiting for my tax refund since April 2025, tried several times to contact irs with no response except letters saying the need 60 days more to review. Just answer gave me a phone number to irs that would answer with an agent. Gave me answers I was looking for. Thank you just answer.

Todd was very knowledgeable and patient. We were very satisfied.

It's too soon to write a review. We are in the initial stage here.

Great attention to detail and explanation of recommendations.

It was awesome!! My questions were answered and I have a pathway forward now!! I also learned A LOT!!!

He was very helpful. He told me to just call the Illinois tollway. They can resolve my problem.

So grateful for your help. We tried everything, and you came through.

Andy was great. Got the answers for me. And it was easy for me to get help.

The agent tried for many hours, but the printer refused to work. Anyway. Nothing tried, nothing gained.

Kevin77101 was excellent!!! He was very helpful and held my hand every step of the way.. He was patient with me and walked me through the process one step at a time. I feel an enormous weight has been lifted off my shoulders.

The veterinary agent who helped me was AMAZING (Mark). He walk we to a process that helped me prevent a puppy to being euthanized. WONDERFUL

Very helpful and knowledgeable to all the questions I needed to have answered and made suggestions on how to proceed.

Great consult with doctor, price is rather high for online service.

Help me so much and saved time. Will definitely pass this website on to others in my situation. Technology is great!!!!

My dog could not poop. I was afraid he was constipated after an injury to his spine. Dr. G explained that my dog seemed not to be in urgent distress since he showed no signs of pain. I explained that he was eating, drinking and peeing normally. He was not vomiting. She suggested I take him to my regular vet in the morning if he had not pooped by then.

The rep was not able to help me after saying he could. After getting through the AI bot, you hit a paywall to get to a human. It says you will be charged $2 that is "totally refundable." There was zero communication that there would be any additional fees. However, they charged $67 to my card for a 10 minute chat that did not resolve my problem.