JustAnswer Reviews

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Edited by: Jon Bortin

About JustAnswer

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Visit www.justanswer.com
Pros
  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes
Cons
  • Monthly membership can be pricey
  • No lower fee for single question

Helpful Reviews

Roanoke, VA
Verified purchase
The technician was helpful in telling me how to check the status of a subscription (not related to JustAnswer) I'm being charged too much for. I followed his instructions and am n...

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St Louis, MO
Verified purchase
Our Cuisinart air fryer-toaster model CTOA-130PC3 that we bought from Costco just over 3 years ago (now out of warranty) had a problem that the door flopped open because the rivet...

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What is JustAnswer?

JustAnswer is an online platform that enables people to get questions answered by a network of over 12,000 verified experts in a range of fields. Users post their questions, and JustAnswer connects them with an appropriate expert, who will gather additional information as needed to provide an answer. Conversations can be had via chat, phone call, text, or other means.

Experts go through a rigorous verification and training process to ensure you’re getting legitimate help. Users can ask questions at any time and receive a direct response.

How does JustAnswer work?

Get started with JustAnswer by creating an account on the company's website. Once you create an account, you get 24/7 access to experts in more than 150 categories. JustAnswer partners with verified doctors, lawyers, veterinarians, mechanics and other professionals to give you quality, one-on-one advice.

JustAnswer pairs you with an expert based on the topic of your question and gives you an unlimited back-and-forth conversation until you have an answer. All of JustAnswer’s experts go through an eight-step verification process, third-party screening and training.

JustAnswer’s average initial response time is six minutes, and the company notifies you by email or text when your question has a response. The company claims most questions are answered in under 30 minutes, including any clarification needed by the expert. If you’re not satisfied with your expert’s advice or want another opinion, JustAnswer gives you a free second opinion from a different expert.

It’s worth noting that JustAnswer does save transcripts of conversations and makes them available on its website for others to reference. However, these are posted anonymously, with the user’s name redacted.

What do JustAnswer members receive?

JustAnswer uses a monthly subscription model. Members have access to:

  • Unlimited questions and answers
  • 24/7 access to experts
  • Exclusive members-only app for iPhone and Android
  • Two free phone calls with experts (iOS only)

JustAnswer categories

JustAnswer has experts in more than 150 categories, including:

  • Medical advice
  • Legal advice
  • Car repairs and maintenance
  • Veterinary services
  • Home improvement
  • Computer and technology service
  • Consumer electronics
  • Tax questions
  • Relationships
  • Finance

» MORE: Compare legal service reviews

How much does JustAnswer cost?

JustAnswer charges a refundable, one-time join fee that ranges from $5 to $25, plus a monthly membership fee from $28 to $125 (interestingly enough, tutors are the most expensive category of expert). Any additional charges you incur show up on the page where you enter your payment information. You can review your fees and payments by logging into your JustAnswer account and clicking on “Order History.”

Unfortunately, there isn’t a way to pay for a single question. Memberships can be canceled at any time, and the company suggests signing up for a month, getting your question answered, and then canceling your membership before it renews.

JustAnswer FAQ

How long does it take to get an answer from JustAnswer?

JustAnswer claims its average initial response time is about six minutes, with most questions being answered within 30 minutes.

How do I cancel a JustAnswer membership?

You can cancel your JustAnswer membership at any time in your account settings. On the app, tap Account, Manage Membership, Cancel Membership. On your desktop, the Cancel Membership button is under the Membership panel in your account settings.

Does JustAnswer charge a monthly fee?

Yes, JustAnswer charges a monthly subscription fee. This fee ranges from $28 to $125, depending on the categories you sign up for. The subscription can be canceled at any time.

Still have questions?

Is JustAnswer legit?

Yes, JustAnswer is a legitimate online service that lets you get answers from industry experts. For a relatively small price, you’re able to get advice from people qualified in multiple fields. If you’re searching for help in any of the company's 150-plus categories, JustAnswer provides valuable resources and qualified assistance.

JustAnswer Reviews

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    2 featured reviews
    How do I know I can trust these reviews about JustAnswer?
    • 4,924,561 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Verified purchase
    Staff

    Reviewed June 26, 2026

    Truly, Blake was BEYOND fantastic. I've been juggling paramedic school and an appeal in the Administrative Law Courts against a STATE agency completely, and VERY unwillingly, pro se. If you don't know, that means "HA. You're on your own, kid!" Most attorneys in my area don't want to touch the case because while I "have a compelling case, Unemployment is notoriously difficult. [I] could be right in all the ways that matter and still lose. I even know Pro Bono attorneys that don't take those cases anymore." How sad is that? Welp. Lonely solo fight I go because I'm angry. I'm angry because I deserve to have my voice heard dang it and this isn't just for me. I feel terrible for all the others that simply don't have the gremlin levels of tenacity that I do find the skills or resources needed to claw my way to proper due process.

    Blake is my new go-to resource. If you don't know what an Appellant Brief, citing an authority, or what a darn pincite means, good. It's a blessing. I hope you never have to. I put in the work. I did the research, I read the Court's rules. I made sure it had their required font, margins, and spacing, but none of that matters if you're not speaking the right "lingo" to the court. To have a smarter-than-me pair of eyeballs read my Statement of the Case and my Arguments to make sure I wasn't about to make a complete fool of myself in front of the Unemployment Agency and their fancy attorneys AND the Judge? I swear on my grandmomma's wok, it's is a relief I cannot truly put into words after I've put together 8 appeal packets entirely by myself before I found this application.

    Thank you, Blake. You've taken such a huge weight off my shoulders that I've been struggling with for so, so long. I feel like I can finally take a breath with this resource in my pocket and focus on my ACTUAL homework. Y'all can keep your pincites on the other side lol. I'd rather try and get an IV in flat veins in a moving ambulance going 70 on the highway hahaha.

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      Verified purchase
      Customer ServiceStaffTimeliness

      Reviewed June 17, 2026

      I received an intimidating letter from a person demanding money for an incident that happened. I was not sure of my legal rights. I searched the internet for 2 days, I came across this site several times. I spoke with several lawyers that would not help me. My anxiety and panic started to grow. So I finally went back to the site and answered a few questions. I was connected to a lawyer in minutes.

      With this one phone call, my anxiety and emotional distress was relieved. I wish I had made this my 1st call. My anxiety level went from 10+ to 0 within minutes. My lawyer informed me of the laws in the state I live in (my lawyer also provided me a copy of the code in my state). This person has no legal motion to move forward to serve me with a lawsuit. The letter is null and void. I have nothing to worry about. I HIGHLY recommend calling for professional legal advice. You too can have peace of mind! Call now!!

      Thanks for your vote!
      Verified purchase
      Staff

      Reviewed June 6, 2026

      Had a no crank no start condition after doing a timing belt and alternator for a car brought to me with a dead battery and alternator. Customer was very difficult and overall not a nice person. On day 12 he was demanding his car back to take it elsewhere. My mobile mechanic friend who has more experience than me at first thought it was a pcm issue. Turns out it was a bad camshaft sensor. Customer even had the nerve afterwards when picking up the vehicle to say that his girlfriend was suggesting that as something to replaces they knew the car had other issues. Also was overheating due to a bad radiator cap.

      Well, thanks to Daniel's intelligence and my skilled friend, I was able to get that pos customer his car back running without blaming me for it. He may not be the most communicative and sticks to the point but he is helpful. Thank you, you guys saved me God knows what (not getting paid, blamed for a car problem that I didn't cause, etc). Customer yelled at me like he was a mafia boss or something. Completely ungrateful dastardly and very unhinged.

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      Verified purchase
      PricePunctuality & Speed

      Reviewed May 26, 2026

      I’m fostering 2 kittens and they got out of the house the other day. When I finally got them back inside, I noticed one of them vomited and the leaf looked like a daylily leaf. My landlord has daylilies planted all over the property. Due to it being Memorial Day, I was going to have to take them to the emergency vet. They quoted me $6000. It was going to be difficult for me to afford $200 with rent being around the corner and ongoing appointments/testing and missed work due to my own health issues. I was distraught. Dr. ** gave me my options, told me what to watch for and what I needed to ask from my vet. He was very supportive while I monitored them. 24 hours later, they never stopped using the bathroom, eating or drinking. Now that vets are open, I will be able to visit a low cost clinic near me and get them tested to be sure they’re not at risk of organ failure.

      Thanks for your vote!
      Verified purchase
      Customer ServiceSales & MarketingOnline & AppStaffHonesty & Transparency

      Reviewed May 2, 2026

      Shawn was so very helpful and I so appreciated his assistance with unwanted app removals! He gave great guidance as I was struggling with a couple of very "unwanted" apps on my phone! The main issue was due to a download by my very generous and helpful brother who installed a Bluetooth app and its workings for a music system. After it was installed, then I began receiving a deluge of ads for apps and deceptive ads that said they were something they were not! There ought to be a law that keeps app creators from naming their apps "Messages" with icons similar in appearance to the Google Messages app. I was misled by a couple and thought I was dealing with my regular Google Messages app. Shawn said there are ones that show that and then start sending all sorts of ads. They also try to lead you into making their app the default (or "go-to") app so even more ads start coming. Ugh! Thank you, Shawn!

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      Refunds & Payouts

      Reviewed July 18, 2026

      Many give you AI answers. If I wanted AI answers I could get them for free. I pay for an "expert's" information but don't get one, yet I'm paying $50 a month. That's bs.

      Thanks for your vote!
      JustAnswer
      Response from JustAnswer

      Hello Marigail,

      I understand youir concern. However, I wasn't able to locate an account with $50 charges on it, using the information you provided. Do you happen to have another email address or phone number we could try? If not, we can also find your account using any of the following details:

      -Your order number
      -The first 6 and last 4 digits of the card being charged (no need to provide the full number)

      -Your PayPal email address if the charge is through PayPal

      Please get in touch using the contact details in my signature so we can continue supporting you.

      Best regards,
      Bella
      JustAnswer Customer Care

      BellaIS@justanswer or 800-808-0645

      Verified purchase

      Reviewed July 18, 2026

      I had never before done anything at Robinhood that required an SMS verification code. Changing my Touch ID on my iPad triggered a complete login sequence. My mobile number was actually my home number. After five days of back and forth, Dr. V solved the access conundrum by sending me the correct formula to get into Robinhood’s website. Correcting the mobile number was straightforward. Robinhood needs to look at their access process when there’s a real problem!

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      Profile pic of the author.
      Verified purchase
      Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

      Reviewed July 17, 2026

      This company is total scam. I reached out for the technical question, was told that I need a $5 refundable fee and was put on wait for technician to call. In the meantime I received an email informing me that my $5 was waived because I was (??) a former member (may be years ago) and my membership is now re-instated for $38 (my card was immediately charged $38 instead of $5) and I will be charged $38 a month going forward until cancel. None of the above was authorized, I was not given the chance to cancel. And I did not receive an answer. You call this a fair business? I call it a SCAM. Stay away.

      Thanks for your vote!
      JustAnswer
      Response from JustAnswer

      Hello Dima,

      Thank you for reaching out and sharing your concerns. We understand your frustration regarding the membership charge and appreciate you bringing this to our attention.

      We have reviewed your account and have processed a refund for the $38 charge. Please allow time for the refund to be reflected, depending on your payment provider’s processing times.

      If you have any further questions or need additional assistance, please let us know. We’re happy to help.

      Best regards,

      Angela, JA Customer Care

      AngelaWS@justanswer.com 800-808-0645

      Resolution In Progress
      Verified purchase

      Reviewed July 17, 2026

      I’m just trying to get my mower to work properly and for me not to worry about things going wrong when I want to use it. I’m an older senior citizen who maintains a home and 30 acres by myself. We have bought Cub Cabet products for over 50 years and I still don’t think they can’t be beat for quality and durability.

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      Profile pic of the author.
      Sales & MarketingPriceStaff

      Reviewed July 17, 2026

      Horrible!!! This is a scam!! Don’t use it!! After explaining my situation and then charged money, I’m matched with a doctor who is of no help and then a supposed pharmacy that also doesn’t treat my diagnosis. This is absolutely a scam!!!

      Thanks for your vote!
      JustAnswer
      Response from JustAnswer

      Hello Jean,

      We appreciate you sharing your experience with us, and we’re here to help make things right.

      Our goal is to connect members with qualified Experts based on the information provided, but there may be situations where an Expert or recommended service is not able to assist with a specific condition or request.

      I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

      Best regards,

      Angela, JA Customer Care

      AngelaWS@justanswer.com 800-808-0645

      Resolution In Progress
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      JustAnswer Company Information

      Social media:
      Company Name:
      JustAnswer
      Company Type:
      Private
      Year Founded:
      2003
      Address:
      440 N Barranca Ave #7508
      City:
      Covina
      State/Province:
      CA
      Postal Code:
      91723
      Country:
      United States
      Website:
      www.justanswer.com