JustAnswer.com

I asked how to deal with a summons for a court appearance related to a medical bill which I disputed. The Law expert gave me great guidance about my rights and next steps. I needed a bit more information about template letters for requesting specific information from the claimants, and he gave me links to great templates directly related to my state which I was able to adapt and take care of my issue.

I feel like I was conned out of my money. They had me list the issues before connecting me with a tech. They show a picture of a tech and mention his credentials and show the with the number of satisfied customers he/she has had. At that stage I assumed he would respond to my questions after I submitted my credit card info. No way, it is mandatory that you join one of their monthly services to take the next step. Of course they tell you that you can cancel at any time but how many people forget to cancel when they no longer need the service. And I would probably be one of them. I don't do business that way and won't deal with companies that do.

I posted question regarding dermatology and it was on a pay-per-question basis. However after my question was answered I was automatically being enrolled into their monthly plus membership which charged me RM111 per month for 2 months in a row. Unfortunately I only noticed this on the 2nd month. I did not consent or authorize these 2 charges other than the one-time, pay-per-question service! Please advise how I can get back my refund? Thank you.

I had a question concerning a mantel clock and submitted my question when asked. Then they said they would find someone to answer and wanted to charge a $5 deposit or 'good faith' fee. I reluctantly gave a credit card no. with the understanding that the fee would be refunded if I didn't use the service. Next, I was told that I would be billed a $30 fee to have my question answered, but had the option of cancelling. I hit the cancel button and exited, but my credit card was charged the $5 fee, with no credit for it, and was also charged a $31 fee from Clock Fix.

I think it is wrong to conduct business in this way as we should have been told of the $31 charge earlier. I am going to call the credit card co. to dispute the bill and refuse to pay it. I tried calling the cust. service no. about the billing but the rep was apparently overseas. When she asked me to spell out my email address, the call disconnected. The date of service was 04/23/17. Thank you.

I tried to phone them but could not get through on both their phone numbers as it would not connect. I live in Israel but used a UK credit card. I am very concerned. On the 3rd April I asked a question and paid 25.51 shekels. I have just received my credit card statement and it shows an additional membership fee of 197 shekels and 2 days later a tech help fee of 154 shekels. I most certainly did not ask any further questions and I did not ask for any additional help nor to become a member. I have therefore been overcharged the sum of 351 shekels which I want refunded immediately. As I get my credit card statement once a month I would not be aware of these overcharges at the time.

Please deal with this problem immediately. I am very cross as I went by the ratings they had received before I used them. Someone in their company has put these additional charges without notifying me by email, fax or phone call. They have a referenced ** on my credit card so it was obviously activated by their California branch.

Technician described two conditions that could cause "open door" alarm to go off even when door was closed. I located plunger switches he described and the one on the freezer door was the culprit. Plunger switch was not making contact with strike pad on a hinge cap. I just snapped the hinge cap back in proper alignment and solved the problem in about 30 seconds! Thank you.

Toyota Corolla 2007 trunk won't latch. Jaybird61 sent me diagram of the three parts of the trunk latch mechanism, which enabled me to make some simple adjustments to the latch at the bottom. The car was in a rear-end collision and sometimes the trunk door does not line up correctly. I also found that a small piece was missing, which I was able to order. From more than $200 my bill became less than $40. Thanks!

My cat Adam was drinking water and had diarrhea. Vet Terri gave me directions, specific directions of what to buy and how to proceed with the ingredients to make a mixture for Adam to stop the diarrhea. He is usually quite picky, but he ate it and appeared to enjoy it. This morning Adam feels better and so do I--no more diarrhea. I'd call again. Thanks.

I am 82 years old and the person that helped me was very understanding and solved my problem(Real shut down when I clicked on Video). It took some time due to some driver updates. He found my problem and it is working fine today. Thanks for your expert help!!!

This guy had it fixed in under 5 min. Was great. Will be using more JustAnswer and stop wasting my time trying to fixed it myself. Thank you so much. Was great service and quick to response. Again I would use this service again.

Tyler from JustAnswer told me how to test or have it (broiler) tested if it was bad. He also told me where I could probably find a place to purchase and/or order a new element. Then he told me how to order a new one and how to install it. If it wasn't the element he told me it would be a module that I could replace also but it was about 600 dollars and I was not interested.

I found Dr ** to be very accurate but most of all, very informative. I was very pleased with what information I received. My only negative is I live in Australia and had to wait a few hours for reply, but that's not Dr ** fault.

Divorce and settlement. Came back with answers promptly and helped me understand the process of lawyer to lawyer and time frame to send it to the judge. At least someone can give me answers, thank you. I have been dealing with 3 different lawyers and 2 of them seem to not get where I needed to go. The other lawyer always seems to postpone or delay and gets away with it, as for me the victim who cares, let me live in a room with hardly any money.

Canon printer was spitting blank pages out the back, not printing my document. Actually he was not able to fix the problem, but that was due to my lack of computer knowledge rather than his skill. He spent almost two hours working on it. The printer is now fixed (by someone else). You charged me $5, $18, and $39. Can any of that be deleted since he wasn't able to fix it?

Was very helpful and responded in less than 24 hrs. My PTO issues also took several days to complete. Jon stayed with us until completed. I still recommend to friends and family. All of the information was transferred via email with no problems. I will use this service again.

Atty ** knew his stuff! Gave me advise and helped me understand what I could and could not do successfully. Took the time to explain the law, and called me to better explain for an additional $5. Explained how constitutional law is only admissible for bonafide governments, not HOAs.

I went online today to simply look up a definition of a term I had never heard of before (unremarkable cervix). I googled "unremarkable cervix" and someone else had already asked that question so I clicked on the site which was apparently JustAnswer. When I was reading on the page, a chat balloon came up and I told the person I was just looking for a definition and reading about it. They proceeded to ask me about if I had a doctor, normal pap, etc. which I found intrusive so I kept writing... "I've got great doctors. I'm good. Just looked up definition." Which in the comments of their page was pretty much being answered on their site already only I was being distracted from reading it by the chat person who was identified as a gynecological assistant.

Next the person proceeded to tell me to pay $5. I just clicked off the site and thought how laughable. I literally found their prying for info intrusive to what I was reading or trying to read but couldn't finish because of their persistent chat/questions and now when I'm looking on this site, it appears this JustAnswer site is totally scamming people.

I found JustAnswer to be great with my electronic piano problem. The expert, Rusty, knew his stuff and gave me a number to phone for parts. He knew how to install the part and walked me thru the steps to fix the problem. It all took a few minutes. I am very satisfied.