JustAnswer.com

I asked how to deal with a summons for a court appearance related to a medical bill which I disputed. The Law expert gave me great guidance about my rights and next steps. I needed a bit more information about template letters for requesting specific information from the claimants, and he gave me links to great templates directly related to my state which I was able to adapt and take care of my issue.

When I found out that my company was preparing for a mass layoff I wanted to know my rights as an employee. I talked to an attorney on this site and they helped me identify the information I should look for in my contract and what questions I should ask in the event I was laid off.

Website offered a technical response for an appliance problem via email for $5.00. Once I signed up, gave credit card and listed problem. Expert did not answer question but wanted to call me for discussion for an additional $25.00. Would not approve phone call and after several attempts finally responded via email. Answer just confirmed my original question. Did not sign up for a recurring service but only for a one time answer.

My contact was made June 15 between 8-9 am. I got online with an attorney. (P ** in AZ). He asked for some detailed information. I sent him a question. The site then said he was busy. Then was redirected to an optional phone call. I thought I would be eventually talking to the same attorney he wasn't "busy" anymore. I was told it would be an extra $59 added to my original $30+. I agreed then found it was not the original attorney. He said he would cancel the $59 charge and I could talk to the original attorney. I tried to find out from him how I would get back to the original attorney. He gave no answer. There was no way for me to find the original attorney.

I clicked on tech support and You just get in an automatic loop "talking" to a supposed person, really a computer just asking the same stupid questions over and over to get you to an attorney, any attorney. I can see no option on the site to get my money back as they promise if you are not satisfied. Furthermore they start with saying it's a five dollar deposit but then all sorts of options pop-up and to continue on. It is not clear which option you are choosing. So apparently I accidentally chose the $30 plus option. I want every penny of anything I spent returned. I do not like this site. Feel it is purposely confusing but they feel you'll be happy if you get a decent answer So they run you through this game plan. They are no better than the fence company I'm going up against. What a waste of time and energy.

I was having a problem with my laptop. I searched for help in order to find an answer for my issue and I landed on a site called Just Answer which they can help on nearly anything so I asked a question for my problem, then they told I need to pay $5 to post the question. I paid the money. And when I got a reply from an expert about the issue I had, I was told that I needed to pay $37 to view my reply. It was too much for me and I left it, never saw my reply and lost my $5 and a couple days later, I check my bank account and I see that they have taken $37. And I don't know what to do now they have taken beyond my limit without my permission.

I have spent an hour trying to reach out to "JustAnswer". I thought I had contacted a tech for Canon but I got shuttled around to a site where I was quickly advised to pay $23.00 and then sat on hold for 20 min. The whole thing felt like a scam until I see all these other people have had the same experience. Hopefully you will straighten this out and return my $23.00.

Daniel, the Technician was very knowledgeable and pinpointed the problem immediately. He even sent a link for me to order the correct part needed for a fix, & explained how to change it so I didn't have to call out a service Engineer with the associated costs. Thank you so much.

They will not tell you the cost, just that you have to make a $5 deposit. The "chat" is some automated thing, not a person. I asked my question and the attorney told me he hurt his arm - they wanted me to pay $59 for a phone call. How many attorneys over there have bad arms, I wonder? I was told I have a response but I can't find one - I suppose I have to agree to something even more expensive. I was told the answer would come by email. I'm so sick of scams.

I signed up, paid to get an answer, and the supposed Acura "Expert" Mechanic replied with, "Welcome, I'm here to help 365 days a year, but not every hour of the day. I try to prevent delays as much as possible. Please understand I am not there and can only advise based on what you tell me. Let's get started. I have tried my hardest the last 5 hours to get a response to every customer new and old. I will not be able to get to everyone so I am checking to make sure you do still need help. If so reply and let me know and I will help." So I Was Charged $17 for that response and now for me replying I'm getting charged another $26.00... Hmm. Something Funny Going On. I asked for refund and staying away from this site. All I was looking for was some simple so called expert help. JustAnswer.com you failed me... Peace and deuces

Maybe a difficult question in regards to a vehicle repair... but no response other than 2 questions asked by JustAnswer.com before a tech is suppose to respond... but this is the weekend. Lesson #1 for me... Always research the make, model and similar problems associated on a free forum before being snagged by outfits like this. #2 do not be mislead by a 7 day free trial as they will immediately want a credit card # and bill immediately. Thankfully mine was not a debit card and was billed through PayPal and believe me they (PayPal) heard about this one. Of course even then PayPal says I should try to resolve the issue with the service provider. Yeah, after reading some reviews on ConsumerAffairs... Good luck with that one... So either I resolve with PayPal or JustAnswer.com or the credit card co... but somebody ain't gonna get paid even if I have to cancel the credit card... A hard lesson learned.

I had one simple question that I wanted to ask a lawyer. A lady came on the line and indicated she was going to connect me with a lawyer. I then saw a form that indicated that I needed to provide a $5.00 REFUNDABLE charge. That was a big mistake. I never received a $5.00 refund but instead I was charged $31.00 with no warning. I did not even wait for a response from this company because my phone rang right away from the Fraud Department at my credit card company. I hung up and declined the charge. They told me that I should close this credit card but I am traveling and need to use my card. I wish I would have closed it because now they have charged the card again which I will have to call back and decline the charge again. I would not use this company as they do not appear to be honest and up front. I should have had a choice if I wanted to pay $31.00 for simple advice. Very disappointed that I ever called this company.

I have tried to sign up as an expert since January. My application is "pending review," and has been since then. Their website says it will take no more than 10 business days. I have emailed them 10 times, with absolutely no response. This is NOT how to operate a business.

I am feeling scammed. I have just sent my 5th email to JustAnswer customer service. In January I was having a computer/email problem that I couldn't resolve. I was looking for assistance and came across JustAnswer. So I decided to try them. I input my problem and the first thing they did was ask for 5 USD. I paid and tried to proceed but got nowhere fast. This may well have been a function of what was happening with internet services in my current country, rather than an issue with Just Answer.

However, I received absolutely no assistance with my problem and never went back to them. Recently I was checking my bank account and found JustAnswer had taken a further 35 USD out of my account for NO service and certainly without authorisation. Given that I had been unable to proceed with my request for assistance, this is, quite simply and completely, inappropriate.

I am currently attempting to get my money back but am getting the runaround. Initially, I was inundated with emails; 5 in the first 24 hours; with repetitive requests for the same information from different people. And one saying they "can't find my account." Well as far as I was aware I didn't have an account, so that is not a surprise, but they were still able withdrew money without authorisation and I want that money back. Since then I have heard nothing, now 2 days on. I don't know if this is a scam or simply a company with extremely poor business practices but I'm feeling absolutely conned. Since it was an unauthorised withdrawal for no service or product I have no receipt. The only thing I have is a copy of my bank account transaction receipt showing the withdrawal details.

I tried to phone them but could not get through on both their phone numbers as it would not connect. I live in Israel but used a UK credit card. I am very concerned. On the 3rd April I asked a question and paid 25.51 shekels. I have just received my credit card statement and it shows an additional membership fee of 197 shekels and 2 days later a tech help fee of 154 shekels. I most certainly did not ask any further questions and I did not ask for any additional help nor to become a member. I have therefore been overcharged the sum of 351 shekels which I want refunded immediately. As I get my credit card statement once a month I would not be aware of these overcharges at the time.

Please deal with this problem immediately. I am very cross as I went by the ratings they had received before I used them. Someone in their company has put these additional charges without notifying me by email, fax or phone call. They have a referenced ** on my credit card so it was obviously activated by their California branch.

Technician described two conditions that could cause "open door" alarm to go off even when door was closed. I located plunger switches he described and the one on the freezer door was the culprit. Plunger switch was not making contact with strike pad on a hinge cap. I just snapped the hinge cap back in proper alignment and solved the problem in about 30 seconds! Thank you.

Toyota Corolla 2007 trunk won't latch. Jaybird61 sent me diagram of the three parts of the trunk latch mechanism, which enabled me to make some simple adjustments to the latch at the bottom. The car was in a rear-end collision and sometimes the trunk door does not line up correctly. I also found that a small piece was missing, which I was able to order. From more than $200 my bill became less than $40. Thanks!

My cat Adam was drinking water and had diarrhea. Vet Terri gave me directions, specific directions of what to buy and how to proceed with the ingredients to make a mixture for Adam to stop the diarrhea. He is usually quite picky, but he ate it and appeared to enjoy it. This morning Adam feels better and so do I--no more diarrhea. I'd call again. Thanks.

I am 82 years old and the person that helped me was very understanding and solved my problem(Real shut down when I clicked on Video). It took some time due to some driver updates. He found my problem and it is working fine today. Thanks for your expert help!!!

This guy had it fixed in under 5 min. Was great. Will be using more JustAnswer and stop wasting my time trying to fixed it myself. Thank you so much. Was great service and quick to response. Again I would use this service again.

Tyler from JustAnswer told me how to test or have it (broiler) tested if it was bad. He also told me where I could probably find a place to purchase and/or order a new element. Then he told me how to order a new one and how to install it. If it wasn't the element he told me it would be a module that I could replace also but it was about 600 dollars and I was not interested.

I found Dr ** to be very accurate but most of all, very informative. I was very pleased with what information I received. My only negative is I live in Australia and had to wait a few hours for reply, but that's not Dr ** fault.