4.5/5 (479 reviews)

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Overall Rating4.5 out of 5
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About JustAnswer.com

JustAnswer lets you talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. The company connects customers with verified and vetted experts to provide reliable answers at any hour and on any budget, democratizing professional services.

Pros & Cons


  • 24/7 access to experts
  • 150+ categories
  • Get an answer in as few as 6 minutes


  • No lower fee for single question

Bottom Line

JustAnswer is an online question and answer forum that gives users quick and affordable access to industry professionals. Ask questions and get answers 24/7 from JustAnswer’s verified experts.

Top JustAnswer.com Reviews


It can with all honestly say that various people were involved with my query and it was solved so quickly that I was really surprised. Because here in South Africa it was morning ...

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Money well spent for phone conversation. I was given valuable info, advice and encouragement. My boy is fine now. Thank you so much. You folks are the best. I will be using your s...

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What is JustAnswer?

JustAnswer partners with experts in multiple fields to answer your questions quickly. Get started with JustAnswer by creating an account on the company's website. JustAnswer charges new customers a monthly membership cost starting at $28, plus a $1 join fee. Once you create an account, you get 24/7 access to experts in more than 150 categories.

JustAnswer partners with verified doctors, lawyers, veterinarians, mechanics and other professionals to give you quality, one-on-one advice. JustAnswer pairs you with an expert based on the topic of your question and gives you an unlimited back-and-forth conversation until you have an answer. All of JustAnswer’s experts go through an eight-step verification process, third-party screening and training.

JustAnswer’s average expert response time is six minutes, and the company notifies you by email or text when your question has a response. If you’re not satisfied with your expert’s advice or want another opinion, JustAnswer gives you a free second opinion from a different expert.

What do JustAnswer members receive?

JustAnswer members have access to:

  • Free questions and answers
  • 24/7 access to experts
  • Exclusive members-only app for iPhone and Android
  • Two free phone calls with experts (iOS only)
  • The Library of Experts

Because JustAnswer is a public forum, all questions are posted on the website’s dashboard and can be accessed by anyone. However, JustAnswer does allow its users to remain anonymous and guarantees the protection of user privacy.

JustAnswer categories

JustAnswer has experts in more than 150 categories, including:

  • Medical advice
  • Legal advice
  • Car repairs and maintenance
  • Veterinary services
  • Home improvement
  • Computer and technology service
  • Consumer electronics
  • Tax questions
  • Relationships
  • Finance

How much does JustAnswer cost?

JustAnswer charges a refundable $1 join fee and a monthly membership charge from $28 to $125. Any additional charges you incur show up on the page where you enter your payment information. You can review your fees and payments by logging into your JustAnswer account and clicking on “Order History.”

Is JustAnswer legit?

JustAnswer is an online public forum that lets you get answers from industry experts. For a relatively small price, you’re able to get advice from people qualified in multiple fields. If you’re searching for help in any of the company's 150-plus categories, JustAnswer provides valuable resources and qualified assistance.

JustAnswer.com Reviews

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2 featured reviews
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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: Dec. 15, 2022

Issue: A restaurant/bar asked to "see my ID", as I was entering, then quickly ran it thru a scanner without asking or telling me. I couldn't get it back. Who knows where your full name, address, height, weight, Photo and license # will end up? This was not a "dive bar" btw. The next day I returned, conveying identity theft and privacy concerns to the owner, and asked for either the return of the copy of my ID to me, or the deletion of it from his system. He refused. Claimed he "keeps it 30 days then deletes it." Yeah, sure...he can do whatever he wants with it; so can the cooks, bussers, bartenders...no one regulates this! And, why does any restaurant/bar need to keep an image of your private ID for 30 days?! That's when I turned to a "Just Answer" attorney.

Apparently, businesses have the right to do this! I think we will see more of this, just to have dinner in a restaurant. Where are OUR rights? They are free to sell your private data and the image of your ID to anyone, including on the dark web. Then criminals are free to make fake IDs from it, sell it to identity thieves, etc... This is big business! Next time someone asks to "see" your ID, better ask if they plan to scan it. Unless you're at the DMV, airport, employer... you may want to refuse and go somewhere else. Once they copy it, you are at risk. Thank you Just Answer for advising me of the facts!

JustAnswer.com response

I am happy you had a good experience with the JustAnswer Legal Expert.

3 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: Sept. 1, 2022

    I was cooking dinner the other night and my daughter being a teen was playing around trying to pop open the raw can biscuits. Well 2 flew out and our dog ate them. I was so scared. Never dealt with this before so I go to Google and that’s where I seen JUST Answer and read through the reviews. It was worth a shot. They answered me right away which I was shocked about if I’m being honest.

    They connected me to a vet who texted me and was very helpful. Asked questions about my dog, took the time to actually get to know her. Asked what the biscuits were made out of. If a certain ingredients was in them. Then gave me advice on what to do but that wasn’t all. He asked me to chat back later and let him know how my Roarie was doing. He really cared. I would highly recommend this app to others. And come to find out you can ask them questions about tons of other things not just animals. Thank you Paul for being there for my family at one of the scariest times we have went through.

    JustAnswer.com response

    I am so glad Paul was responded to you quickly and took the time to understand what your dog had eaten to better assist in how to treat Roarie. I hope your pup is doing much better! Let us know if you need us in the future.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 31, 2022

    He gave me a few ideas as to what was wrong with my refrigerator which I appreciated. I paid $2 to speak to someone and then noticed a charge of $40. I didn’t know about the charge and found it to be a bit high. I believe the advice I get from Norcold should be free since I paid a lot of money for my trailer and their product is defective.

    JustAnswer.com response

    Hello Debbie,

    We appreciate you taking the time to share your experience.

    Upon reviewing your account, the offer you accepted when you posted your question was for CA$2 + CA$40. The CA$2 is for a sign up fee while the CA$40 is payment for 30 days of asking questions on the site in any category, where renewal of the membership can be cancelled at any time.

    Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips:


    To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.

    If you have other questions regarding our service, please reply to this email and I’d be happy to help.


    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645 ext 18

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 24, 2022

    The interaction with the technician was great. Very professional and experienced. Most of the communication was texting by mobile phone. I realized afterward that the technician's phone number was from California and I will be charged extra on my mobile bill because I don't have free texting to USA. It is disappointing that I wasn't made aware that I was texting to USA. I would like to know how to avoid this in future. Thanks

    JustAnswer.com response

    Hello Bruce,

    Thank you for reaching out to us and we're glad to hear that your Expert was able to assist you.

    We wanted to let you know that you can ask as many follow-up questions, free of charge, when engaging with an Expert on the JustAnswer website. To reply to your Expert with follow up questions, login to your account, visit your question page, and enter your comments in the Reply To Your Expert box at the bottom of the page and just click 'Reply' to post the comments to your Expert.

    In the meantime, if you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited.

    Please let us know if we can assist you further.


    JustAnswer Customer Care

    VanessaVC@justanswer.com or 1-800-808-0645 ext 18

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 29, 2022

    Rushed my cat to the 24-hour vet hospital when I realized he was ODed on his traveling sedative about nine hours after the last dose. The instructions were blurry and partially illegible because another liquid sedative leaked on label plus my truck's interior lighting isn't the brightest. l His symptoms were startling and dramatically more profound than when he exited the truck so much so that that the last time I'd seen cats with some similar symptoms they were irreversibly dying. Soooo...arriving at the hospital I was shocked and grief stricken...to find it had no vets on duty. Staff said another SHOULD be open (and staffed with a vet?) about 40 minutes away and also mentioned a couple of on-line companies dealing with veterinary and related poisoning issues. I decided to return home (seven minutes away), jump on the computer, and contacted this company which staff recommended I contact first.

    Started the chat conversation, gave my credit card info, some preliminary questions to initially sort my case's symptoms/condition, and chatting with the vet went quickly. However, I realized a phone call would be much simpler and quicker--another charge, but worth it to me. The vet's opinions allayed my fears (which turned out to be correct), saved me a 40 minute cross town trip, and saved me the normal expenses of what I've come to expect from an after hours facility--minimally $180. Additionally, my chat line was 'left open' about 12 hours and monitored in case my cat's condition worsened or for additional discussion. A final query about his condition was pleasantly surprising and appreciated. This website is now another medical resource for especially after hour vet care. REALLY happy about this experience!

    JustAnswer.com response

    That is so scary. We are available 24/7 if you need. I hope your cat is feeling better. Let us know if you have more questions!

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    Verified Reviewer Verified Buyer
    Original review: June 1, 2023

    90% of what I was told was accurate and the one thing I am not positive about was still in hunting down relevant info the person was very courteous and kind. He was able to help articulate my questions when I didn’t even know what I was asking. I’d recommend him to anyone who has any questions about infectious disease.

    JustAnswer.com response

    Appreciate the recommendation! I hope you are feeling well.

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: June 1, 2023

    My little girl ate a tassel from my wife's slipper that got stuck in her stomach where she was vomiting the entire Memorial Day Weekend. The online Vet was a huge relief to answer tough questions I had in a timely, caring, and detailed manner that eased my fears until I got my baby to the Emergency Vet Hospital the Vet Clinic referred me to.

    The estimate to treat her was between $6K to $10K, the hospital of course ran the blood work, all the internal plumbing was great for my 14 y/o baby. So we paid the minimum $6K on Tuesday, she's home recovering now with a special diet over the next week and meds. That $6K price tag cut in half as surgery was needed in the end but she was pretty dehydrated from the weekend. We gave her water sparingly! :) Big thank you to online Vet, you came through in a pinch and we're eternally grateful.

    JustAnswer.com response

    That is so scary! I am happy your little girl is on the mend!

    Be the first one to find this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 31, 2023

    Was unsure about the value of 2 Van Guard oil paintings. After exhausting search to find my particular paintings I decided to go with an appraiser. The paintings were worth more than I expected! Now for a buyer!

    JustAnswer.com response

    I am so glad you had a great experience with the JustAnswer Appraiser!

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    Verified Reviewer Verified Buyer
    Original review: May 31, 2023

    My tech was extremely helpful. But I sure would've gotten further if I could've talked to him directly. I would never pay that much to call someone. I already pay for a cellphone, and had to pay for the service. Phone calls should be included in the monthly charge. But that is my opinion. My issue still remains unsolved

    JustAnswer.com response

    I am glad the JustAnswer Tech was helpful. Thanks for sharing your feedback regarding the calls. I will pass this to our team!

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    Verified Reviewer Verified Buyer
    Original review: May 31, 2023

    My consultant was excellent. He gave me specific instructions on what to do and it worked. Saved me a lot of money. I appreciate this very much. I would recommend his service to anyone. It is a wonderful program. I think the technician that helped me did a fabulous job. I would highly recommend his services to friends and family.

    JustAnswer.com response

    I am so glad the JustAnswer Expert helped save you money! I appreciate the recommendation.

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    JustAnswer.com Company Information

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    Company Name:
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    Year Founded:
    P.O.Box 29045
    San Francisco
    Postal Code:
    United States